Management Information System Books Joseph P.T. Sj., Mohapatra S.,MANAGEMENT INFORMATION SYSTEMS IN KNOWLEDGE-ECONOMY, PHI Learning Pvt.

Ltd.,New Delhi, 2008. Mohapatra S.,Cases in management Information System, PHI Learning Pvt. Ltd.,New Delhi, 2008. Mohapatra Sanjay. 2009. Business Process Automation., PHI Learning Pvt. Ltd., New Delhi.

Chapters in Books e-microfinance: A cognitive 'just' rural business model, Technology and Innovation in Marketing, Dr. Gera R, Allied Publishers, New Delhi, 2008. Role of IT in poverty alleviation, Advances in Technology and Innovations in Marketing, Dr Gera R, Macmillan, New Delhi, 2009. Technology and Green Marketing with focus on eco-tourism, Advances in Technology and Innovations in Marketing, Dr. Gera R, Macmillan Publishers, New Delhi, 2009. Refereed Journals Mohapatra Sanjay, Reliable Iterative Testing Environment (RITE) a case of software development model, Vilakshan Sep 07. Mohapatra Sanjay, Software Product Development Model For Achieving Business Goal - An Experience Based Report At J & B Software, IMI Disha, 2008. Mohapatra Sanjay and Roy Rajeev, Ginger Hotels: Use of IT in Budget Hotels in India - The Journal of American Academy of Business, Cambridge, VOLUME 13, NUMBER 2, September, 2008 Mohapatra Sanjay, MAXIMIZING PRODUCTIVITY BY CONTROLLING INFLUENCING FACTORS IN COMMERCIAL SOFTWARE DEVELOPMENT", International Journal of Information and Communication Technology Vol. 1 Issue. 3, 2008. Mohapatra Sanjay, Technology Enabled Entrepreneurship under Poverty Alleviation, Mgt Review : Intl Journal (MRIJ) Vol 3, No.2, 2008. Mohapatra Sanjay, IMPROVISED PROCESS FOR QUALITY THROUGH QUANTITATIVE PROJECT MANAGEMENT: An experience from SOFTWARE development projects , International Journal of Information and Communication Technology (IJICT), Vol.2 No.4, 2010. Mohapatra Sanjay, Improving Cost of Quality through Benchmarking exercise, Journal of International Management Studies Volume 4, Number1, February 2009.

Mohapatra Sanjay, Better Healthcare at reduced cost through electronic integration of patient care data , International Journal of Electronic Healthcare, Vol. 5, Issue 1, 2009. Mohapatra Sanjay, Tiwary Mani Using Business Intelligence for Automating Business Processes in Insurance , International Journal of Advancements in Computing Technology, Vol.1, Number 2, Dec 2009. Mohapatra Sanjay, Framework for HRIS Implementation in Non-IT Sector , Journal of Convergence Information Technology, Vol.4, No.4, Dec 2009. Mohapatra Sanjay, Book Review The Adventures of an IT Leader (Austin et al., Harvard Business School Press, Boston) , Vilakshan, Volume VII Issue No.1, Mar 2010. Rao, Umesh and Mohapatra, Sanjay, Mobile Solution for Improving Operational Efficiency in Agricultural Sector , Advances in Information Sciences and Service Sciences, Volume 2, Number 1, March 2010. Mohapatra Sanjay, Book Review - Technology Scorecards, Sam Bansal, John Wiley and Sons, New Jersey , Vilakshan, Vol VII, issue No.2, Sep 2010. Conferences: Chapter six in a book titled Technology and Innovation in Marketing , Allied Publishers Pvt. Ltd.,2008. ADVANCEMENT_TOWARDS_WORLD_CLASS_HEALTHCARE_SYSTEM_IN_INDIA - Millennium Development Goals (MDGs) & Health - Conference in XIMB, 2008. Software Product Development Model For Achieving Business Goal - An Experience Based Report At J & B Software, IMIDisha, vol 1, 2008. Mohapatra S, Anand S, Bala P K, 2008, A framework for technology enabled e-microfinancing, Conference on Information Science Technology and Management 2008. Mohapatra Sanjay & Roy Rajeev, Impact of ICT on primary education, ICCT 2009 International Conference on Communication Technology,2009. Mohapatra Sanjay, Agri marketing - evolution of technology in dairy marketing, ICARD 2009 International Conference on Agripreneurship. Umesh H Rao, Mohapatra Sanjay, 2009, Mobile Technology for Irrigation problems in rural India, ICISS 2009, Seoul, Korea. Umesh H Rao, Mohapatra Sanjay, 2010, Deploying Network Management solutions in enterprises, International Conference on Networked Computing (INC2010).

Module 1 Core Concepts in Information Systems What is MIS? ‡ An information system designed by an organization to collect collect, manipulate, and disseminate data or information on a program Includes hardware, software, people, communications systems, and data Allows managers to plan, monitor, and evaluate operations and performance of an activity Designed and used for administrative purposes

‡ ‡ ‡

Role of MIS in business ‡ Roles:

- support of business operations - support of managerial decision making - support of strategic competitive advantage ‡ In an organization, information is the blood and MIS is the heart .

Subsystems and supersystems of IS

Progress in MIS

Enabling Role of Information Technology Enabling Role of Information Technology Impact of MIS and IT on an Organization As transactional Information Systems: .enables enterprise-wide shared and integrated databases through : i. improved decision making .

reengineering of business processes Work Flow: Purchase Process .elimination of non value adding business processes . improved inventory and working capital management iv.simplification of business processes .automation of business processes . improved financial reconciliation Impact of MIS on an organization Improves business process performance through: .enables enterprise-wide cross functional work flow automation through : i.ii. improving Intra-organizational transactions ii. reducing in business processes lead times iii. improved MIS reporting .

Impact of MIS on an organization MIS as a coordination and planning information system results in: .improved coordination among sales. production stores.dynamic scheduling of production and purchasebased on feedback from sales and visa versa Sales Order Processing Sales Statistics . purchase. and accounts due to close loop systems and online data .

redefining virtually every business process and function changing conventional concepts and rules about strategic alliances. shorten your time to market . enabling businesses to anticipate and satisfy individual needs with pinpoint precision .comprehensive decision support tools to provide up-to-date information on revenues. improve customer service iv. budget performance. optimize business processes ii.the flexibility to take on new business opportunities as they arise . and executing business transactions using IT and telecommunications networks (Internet and Extranet) E-business is remaking the business world by: ‡ .The competitive edge ‡ To be competitive today you need: . outsourcing.a business framework that lets you i. and customer relationships . sales. and cash-flow ‡ E-business can help provide the competitive edge you need E-Business What is E-Business? ‡ E-business is a new way of conducting. managing. competition.creating a wealth of information about customers. industry specialization. cut costs ii.

human. network management HR and Organizational Capabilities ‡ ‡ ‡ ‡ ‡ Technological capabilities of people Attitudes of people regarding the use of IS Culture Structure Processes .blurring the lines between industries . data center network iv. bandwidth management vi. communication protocols vii. HR and organizational capabilities ii. suppliers.. and development partners Module 2 Information Systems Infrastructure What is ISI all about? ‡ ‡ Is it about IT Infrastructure? Is it about Network Infrastructure? ISI is: ± a base of shared technological. and organizational capabilities that provides the foundation for computer-based business application systems in the form of services to a range of users ISI includes the following elements: ± i. more cost and time-efficient means for working with customers. network connectivity v.challenging every business to reinvent itself y It provides companies with new. IS architecture iii.

IS Architecture ‡ ‡ ‡ ‡ Mainframe Computing Architecture Client-Server Computing Architecture Web Computing Architecture Distributed Component Architecture Mainframe Computing Architecture Two-tier Client-Server Architecture Three-Tier Client-Server Architecture .

0 Social networking Role in BFS segment Issues with web 2.0 .0 What is cloud computing Role in BFS segment Issues in cloud computing Web 2.The Web as a Client-Server System Schematic of Data Center Network Cloud computing and Web 2.

defines physical and data link layer ± ± ‡ LANs Topology: .Bus .Module 3 Telecommunications and Computer Networks for Business Technology Foundation of Networks ‡ Data Transmission Unit ± ± ± ± ‡ KBPS MBPS GBPS etc. Fiber Optics.physical topology .Ring type and wiring of broadcast medium protocol for sharing broadcast medium LANs defined by Physical technology: . Data Transmission Technology ± ± Broadcast Networks Point-to-Point Networks ‡ Network Devices Types of Networks ‡ A network is defined by: .network protocols ‡ ‡ ‡ ‡ ‡ ‡ Local Area Networks (LANs) Wide Area Networks (WANs) Internetworking Intranet Extranet Internet LAN ‡ ‡ ‡ ‡ Limited distance (usually within 10 KM) Privately Owned Usually use a broadcast medium ± e. Virtual . Coaxial cable.g.

g.25 SMDS Frame Relay ATM Switching ‡ Circuit switching ..Mesh WAN ‡ Circuit Switching ± ± ‡ Telephone Exchange ISDN Packet Switching ± ± ± ± X.. file transfer .used for phone network ‡ Packet switching .Star .  break messages into packets  attaches destination address.sets up dedicated end-to-end channel for duration of connection .divides data messages into small packets each packet is "message switched³ packets can take different routes if one is lost... does not resend whole message Protocols for Packet Switching ‡ In addition to the previous functionality. terminal emulation. other admin info to packets  finds next node in path for each packet  routes packets to next node  reassembles packets into messages at receiver¶s end OSI Abstraction Layers ‡ 7: Application layer ± E.

other translation of messages Establishes and terminates connections between applications Divides messages into packets.moves a packet from one host to another . sends frames between nodes Sends bits over wires ‡ 1: Physical layer ± TCP/IP ‡ IP is lowest layer (equivalent to the OSI network layer) . compression.‡ ‡ ‡ ‡ ‡ 6: Presentation layer ± ± ± ± Handles encryption.connectionless protocol (no guarantee of reliable delivery) ‡ each packet contains a 32-bit address of the destination host each host has its own unique address Internet is running out of addresses partly because addresses allocated inefficiently eventually move to more than 32-bit addresses TCP (equivalent to OSI transport layer) .assembles packets into messages Finds routes for packets. transmits them to next node 5: Session layer 4: Transport layer 3: Network layer 2: Link layer ± Breaks packets into frames.

- establishes a reliable connection between processes on two hosts TCP makes up for unreliability of IP by resending lost blocks Internet Evolution 1962-80: The Internet is first conceived in the early 60s in the Dept of Defence Advace Research Project (ARPA) of USA. The number Internet Applications Services ‡ ‡ ‡ ‡ ‡ ‡ E-Mail/ Bulletin Boards/ Discussion & Newsgroups/ Internet Relay Chat (IRC) FTP (File Transfer Protocol) to download information from various ftp sites of Internet Telnet to Login into a Remote System in Internet Archie to locate files in Internet Gopher to retrieve Menu / Indexed information from Internet WAIS to retrieve Indexed information from Net World Wide Web (WWW) Intranet and Extranet ‡ ‡ The use of Internet Technology to build a private corporate network . In 1993 the first graphics-based Web Browser called MOSAIC became available. NETSCAPE Internet Programming language called JAVA.Intranet The extension of Intranet to cover the Business partners of an Corporation ± Extranet ‡ Use of high security and access control such as firewalls . (No of users 300 million people (approx) In 1994 Browser was released and in 1995 SUN Microsystems Corp. release an In 1984 William Gibson coins the term ³Cyberspace´ in his novel ³ Neuromancer´. By January 1998 users in almost 210 countries around the world are now connected to the Internet and number of hosts approaches to 25 million. In 1969 Researchers at US created the first host of ARPANET which grows to 213 hosts international by 1981. 1982-90: In 1982 the term ³Internet´ is used for the first time with the creation of TCP/IP.000.000 by 1990 1991-96: In 1991 a group of particle physicists working at CERN in Switzerland created World Wide Web.000. of hosts exceeds 300. In 1992 number of hosts exceeds 1.

How the Intranet Works Intranet Applications Internal Applications on Intranet .

vendors. such as an online banking application managed by one company on behalf of affiliated banks . or other businesses ‡ An extranet can be viewed as part of a company's intranet that is extended to users outside the company Applications of Extranets ‡ ‡ ‡ ‡ ‡ ‡ Exchange large volumes of data using Electronic Data Interchange (EDI) Share product catalogs exclusively with wholesalers or those "in the trade" Share inventory status. partners. order status and such other business information Collaborate with other companies on joint development efforts Jointly develop and use training programs with other companies Provide or access services provided by one company to a group of other companies. customers.Internal Applications on Intranet What are extranets? ‡ An extranet is a private network that uses the Internet protocols and the public telecommunication system to securely share part of a business's information or operations with suppliers.

C Class begins with 192 ± 223 Module 4 Information Systems for Sales and Marketing Role Of Marketing Information Systems For monitoring the efficiency and effectiveness of the distribution of their products and services. implementation.B Class begins with 128 -191 . revenue. or brands Price. product lines. analyze. sort. for evaluating the performance of current products. and for predicting the performance of future products Marketing Information Systems( MKIS) ‡ A marketing information system as a continuing and interacting structure of people.A Class begins with 0 -127 .‡ Share news of common interest exclusively with partner companies Internet Addressing Systems ‡ It follows 32 bit IP systems and divided in 4 Octals and classified into 3 Classes at present: . equipment and procedures to gather. timely and accurate information for use by marketing decision makers to improve their marketing planning. and distribute pertinent. evaluate. sales managers need information to plan and monitor the sales force Management needs information on the performance of specific products. cost and growth information can be used for pricing decisions. and control .

which managers build up as protection against uncertainties and risks in the supply chain ‡ Role of Channel Systems Keep Goods Moving . long lead-times and fixed margins A traditional supply chain has limited visibility into true customer demand.SCM quantitatively tracks the performance of your suppliers who delivers on-time. distributors and retailers. and visibility to inventory in-transit to you as well as how long it takes to get there and why Managing Supplier Performance . and as a result. it is plagued with buffer inventories. who has the best invoice accuracy so that you can identify the best trading partners and give them the majority of your business .provides you visibility to inventory levels at your suppliers.Information Systems that support the Marketing Cycle Channel Systems ‡ Systems which support the operations of the sales and distribution channel are known as channel systems ‡ An all encompassing information system which helps informate the supply chain from the customer side to the supplier side is a supply chain management (SCM) system Traditional Supply Chain ‡ The traditional supply chain establishes long term relationships with vendors. who delivers partially. with multiple inventory sites.

keep track of your customers buying habits across increasingly more complex channel mixes Providing Customer Service . across your supply chain. to answer the seemingly simple question.SCM can help assemble the information needed. Where is my order? and explain a delay or provide an alternative option. such as shipping a partial order or finding an alternate source for a back-ordered item Managing co-ordination and uncertainity through dynamic scheduling of sales and distribution Flow Of Information Along the Supply Chain Flow of data from point of sale terminals to suppliers .Measuring Channel Effectiveness .

creating recognition. networking with customers. Relationship . installation. warranty. pricing and customer query handling main aim is to contact prospective customers and target sales efforts to maximize results Sell Activities . Post-sale Activities . analyzing competition etc.activities in this stage include training. generating reports. promotion management. generating proposals. etc.customer co-ordination. billing. etc. call targeting. - Sales Support Systems ‡ Sales support systems are applications that facilitate the interface between the sales force and the corporation in the support of the customer Information Technology Tools for SFA e-mail Forms Dynamic information sharing Reports distribution and analysis Multimedia . etc. demand forecasting.The Sales Process Plan . analysis of customer requirements and problems. presentation tools.order status. call management. product planning. and devising the channel strategy Pre-sale activities in this stage are lead management.a very important step it involves. product development. Review Business review. order entry.

Sales reporting Module 5 Information Systems for Human Resource. the line manager Leverage the web based technologies to optimize the collection. Accounting. Focus on building employee relations by adopting an Internet culture Drive the transformation of an HR organization from an administrative to a strategic management focus IS applications support for HR processes Human Resource Information Systems Integration of various HR applications Collection of data at various points in the HR function (HR databases) and using computerized tools for making information available for effective decision making Developing and improving intranet based applications for streamlining processes. dissemination and processing of HR information Use Technology to maximize outsourcing opportunities Help employees manage their own careers and be comfortable in their workplace environment. and Finance Role Of Human Resource Information Systems Focus on the value of information and its delivery to the primary customer . co-ordination and work flow management .

Increased employee retention Role of IS for Recruitment and Selection Resume scanning applications resumes are submitted via-e-mail or the web or are scanned from hard copies( paper) . information systems provides the functionality of cumulating job postings by various departments and conducting the recruitment process together this results in reduction in the hiring time and reduction in costs E-recruitment Advantages of IS for Recruitment and Selection Better management of your talent supply chain Better quality candidates faster Enhanced brand recognition as a candidate-focused organization Improved processes emphasizing best practices Optimization of staffing resources .Web-based self service implementation for ensuring quality and timeliness of HR services IS for recruitment and selection a collaborative approach provided by information systems links everyone involved in the hiring and staffing decisions since hiring is a very costly and time consuming activity.

initial interviewing and assessment IS for Training and Development ‡ Extend learning beyond the enterprise to customers.- the system can be constantly updated to rank candidates with regard to all available positions within the company Manage the interview process - manage the interview process. suppliers. prompt interviewers the results of the interviews are captured. and accurately measuring the ROI of learning programmes ‡ ‡ ‡ ‡ ‡ ‡ Employee Relationship Management Through IS HR professionals are adopting a one-on-one approach to the employee-employer relationship Employee self-service is an important component of the e-HR equation. compiled. as well as employees Assign and automate learning in order to develop the workforce retain knowledge and eliminate skill gaps Provide intelligent learning advice to customers and suppliers Improve workforce effectiveness by delivering the right learning at the right time Reducing learning costs by automating and streamlining learning processes Delivering targeted. schedule dates and times. because it frees up HR to play a more strategic role in the organization. ERM efforts often will entail re-skilling or even redeploying HR professionals e-ERM should enable the flow of programs and policies in a seamless manner to the employees for best results . analyzing learning effectiveness. personalized learning to employees to build a more knowledgeable and effective workforce Synchronizing learning strategies with business strategies to maximize results. and partners. and distributed to all the respective departments On-line testing .

coaching. Eliminate relative definitions of performance by standardizing performance definitions Facilitate organizational change. and development to employees throughout the performance period Improve talent management. Define clear performance targets at the beginning of the performance period so that the managers can provide iterative feedback.The ERM Model The ERM implementation framework IS for Performance Management ‡ ‡ ‡ Streamline performance management Replace highly inefficient. disparate processes with one integrated self-service process Increase employee success. and identify those who require performance improvement Reduce risks. Link key organizational initiatives to employee performance targets and expected behaviour ‡ ‡ ‡ . Easily identify high performers across the enterprise for retention efforts.

behaviors. Help managers construct high-quality feedback to employees with HR Advisement tools while lessening the risk of inappropriate language usage Need for Performance Management Systems ‡ ‡ ‡ ‡ Collaboratively plan performance.‡ Improve feedback to employees. and Development Tips Complete assessments for results. behaviors. and competencies Leverage pre-integrated performance and competency content Track performance review deliverables with alerts and reports Identify top performers and those needing performance improvement ‡ ‡ ‡ ‡ Performance Management Cycle and IS tools . Language Checker. and competencies Link strategic enterprise objectives to employee performance results and goals Track performance progress throughout the performance period Leverage HR Advisement tools such as Writing Assistant.

focused and resilient Reduce the cost of finance through efficient transaction transaction processing Provide decision makers at all levels with the right information. variable. Transfer reconciliation and Statistical reporting to name a few There are many advanced features such as automated entries. Inventory Accounting.IS for Accounting and Finance IS for Accounting and Finance ‡ ‡ ‡ ‡ ‡ Drive enterprise-wide profit improvement and shareholder value Create a "finance on demand" organization that is responsive. multi-level comment capabilities for all transactions. on-line reconciliation and user-defined history retention The General Ledger module serves as the heart of the FMS Financial Suite of Applications providing complete integration with the other modules and a single source of data for all reporting functions The Structured Report Writer and the Spread-sheet Interface permit store specific balance sheet accounts in a common balance sheet environment ‡ ‡ ‡ . when and where they need it Effectively manage risk and opportunity General Ledger module ‡ Weekly and daily reporting. advanced budget and forecast capabilities. weekly/period pre-close.

statement.Accounts Receivable module ‡ Accounts Receivable module tracks and organizes the myriad pieces of information related to the customers. which handles virtually any kind of document. And the cash application function makes recording payments a breeze ‡ ‡ ‡ Accounts Receivable Accounts payable ‡ Accounts Payable helps arrange expenditures by recording transactions and obligations to vendors and creditors The system automatically matches the invoice to the purchase order. cash receipts. installment payments. providing the basis for superior customer service Accounts Receivable system provides a complete billing. sales and excise taxes. etc. freight. On-line tolerance checking verifies quantities and amounts. credit memos. and receivables management solution The system provides the tools needed to reduce manual effort and improve control over the process The Accounts Receivable system saves time by automating the computation of volume and prompt payment discounts. etc ‡ ‡ . including invoices. debit memos. And the system automatically allocates expenses to the appropriate general ledger accounts The Accounts Payable package is a complete solution. commissions. recurring invoices.

records the corrections. detects recorded transactions between books and bank. locates the errors or differences. a mathematical model can be used to prepare cash flow projections and project short-term banking requirements for a business The use of a computer-based model reduces the tedium of carrying out numerous repetitive calculations and simplifies the alteration of assumptions and the presentation of results A computer model for short-term bank planning uses assumptions on sales. and errors you may have made in your books ‡ Bank Reconciliation IS for working capital management ‡ With the aid of a computer and suitable software. and reconciles your books to the bank statement The cash balance in your books will never agree with the balance shown on the bank statement because of the delay in checks and deposits clearing the bank. The imaging product allows to conveniently store supporting payables documents electronically A separate module for integrated workflow solution.‡ The system allows you to achieve the efficiencies of a paperless office. funding etc. to produce monthly cash flow projections for up to a year ahead The Cash Flow Budget Worksheet is used to project your business's cash inflows and outflows over a six-month period of time ‡ ‡ ‡ . credit. automatic bank charges and credits you have not recorded. costs. can quickly and easily automate the process of approving invoices for payment ‡ Bank Reconciliation ‡ Bank Reconciliation simplifies the monthly reconciliation process.

which requires eliminating inter-company transactions Consolidation lets you perform one-off or repeatable eliminations. consistent view of enterprise finances Because plans. use this information to create more accurate forecasts. accurate and predictive information Cost and profitability analysis i. suppliers. execution and measurement of strategy i. forecasts. budgets and simulations i. extracting and aggregating data can be time-consuming and error-prone Consolidation provides perpetual access and mapping to data from disparate sources across the enterprise Organizations operating multiple legal entities or subsidiaries need to produce accurate consolidated statements. budgets. Consolidation many organizations have disparate operational systems and general ledgers . Budgeting and planning - i. It can project your business's cash inflows and outflows and predict your business's cash flow gaps periods when cash outflows exceed cash inflows IS for Financial Analysis And Planning ‡ The Consolidation process automatically collects data from general ledgers and other sources including spreadsheets and unites it into a single source to provide an accurate. partners and customers ii. enterprise-wide financial analysis with specific solutions that create financial transparency and enable: Formulation. channels. automate and decentralize the planning process while building proactive budgets based on integrated. and automatically determine the amounts that need to be eliminated as inter-entity transactions are matched and reconciled ‡ ‡ ‡ ‡ IS for Financial Intelligence ‡ Financial Intelligence combines a foundation for integrated. create metrics for monitoring and controlling the performance of all business processes ii. performance indicators provide better visibility into corporate strategy and initiatives. understand the costs and profitability of products.‡ It can predict the ability of your business to create the cash necessary for expansion or to support you. and actuals often reside in separate systems.

helping close books faster and spend more time on valuable analysis Reporting i. Risk management i. market or operational risk.ii. consolidate and clean all data residing on disparate resources . measure your credit. get all the information you need from a Web-based application that adheres to new reporting standards. depending on your specific needs. a financial intelligence solution can access. to enhance and refine corporate strategy .

Sign up to vote on this title
UsefulNot useful