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Measure Twice, Cut Once:

Optimize IT Asset Costs

Stewart Buchanan
Spending is not Cost

• Budgeted
• Costs (TCO)
some unbudgeted

Costs sink businesses,

not capital expenditure
but cash flow…
Findings From Inquiries: IT Spending Cuts Don't Always Reduce Cost
Key Issues
1. Where do IT Finance, Asset Management and
Procurement intersect?
2. How does IT Asset Management help and how
can I make it cash positive?
3. Why can’t I freeze spending to cut cost and why
can’t I plan to spend nothing?
The Disconnect Between IT and Customers:
Business users believe IT Believes:
that IT is like a:
b 2. 0



IT is becoming a business in its own right…

Are you flying without instruments?
• Budgets are spending plans
not costs

• Costs are long term IT

service or vendor contract

• Can you level-out IT spending?

• Historical trends…

Cost Optimization: Classify Costs to Achieve Sustainable Savings

What do IT Staff Think of Financial Asset
Management and Procurement?
• I don’t like it. IT's Financial
Report Card
• You can't make me do it.
• I will obfuscate using the
language of bits and bytes.
• Technology selection
is a technology issue:
- Procurement place orders
- Finance pay for them

The world is changing…

Welcome to the Virtual ITAM Team
Deploy or
Plan Develop
Budgets Metrics

Everyone in IT is responsible for

the assets you acquire and operate
The IT Asset Manager Role
Manages Financial Responsibilities
Compliance of IT • Manages the life cycle of assets
Accountable for financial • Recommends
Recommends an an action
action plan
plan for
planning, analysis and asset efficiency and effectiveness
measurement of the IT • Measures financial compliance
organization with budgetary targets
• Develops
Develops service
service pricing
pricing or
chargeback models
(value-based, cost-plus)
• Financial modeling and
technology what-if analyses
• Budgeting and capital planning Communicates With:
• Cost analysis • CIO and Senior IT
IT management
• Financial modeling • CFO
CFO and
and Finance
One version of the truth! • IT
IT Product
Product Managers
Key Issues
1. Where do IT Finance, Asset Management and
Procurement intersect?
2. How does IT Asset Management help and how
can I make it cash positive?
3. Why can’t I freeze spending to cut cost and why
can’t I plan to spend nothing?
Four Levels Of Cost Optimization
Enable Innovation & Business Restructuring
Implement process
process improvement,
improvement, business
business restructuring
restructuring and

Joint Business and IT Cost Savings

Implement cost-saving
cost-saving technologies
technologies in
in conjunction
conjunction with
with the


Cost Savings within IT

Identify opportunities
opportunities to
to reduce
reduce IT
IT costs

IT Procurement
Get the
the best
best pricing
pricing and
and terms
terms for
for your
your IT
IT purchases

Execution of various types of cost optimization will involve different

parts of the organization and varying levels of control by IT alone.

1. Plan Life Cycles, Schedule Payments

2. Manage Supply Costs, Contracts, Vendors
3. Manage Demand
4. Restructure the Cost Base
1. Reschedule Payments, Extend Lifecycles
Review All Assets by Vendor and by Category:
• Increase competition wherever possible
• Tier support – no “one size fits all”
• Maximize remote support
• Minimize on-site and end-user support
• Use hot spares and on-site parts to cut cost
• Don't overpay for skill sets or utilization rates
• Re-assess technology refresh policies
Application Software: Maintenance and Support Guidelines
Questions Manufacturers Should Ask to Address Increasing
Software Maintenance Costs
Toolkit: Checking Oracle Invoices for Maintenance and Support
2. Manage the Cost of Supply

Level 0 1 2 3 4 5

Nonexistent Initial Developing Defined Managed Optimizing

People and Individuals buy Authorized Procurement Multiskilled Stakeholder Sourcing team
Organization to meet need individuals office team virtual team or office

Procurement Annual Corporate Category IT asset IT asset Project portfolio

Process budgetary standards management management portfolio management

Financial Management Business Project Requirements Demand Spend

Controls initiative case business plan management management management

Procurement Nothing Basic cost- Cost Service Process Business

Metrics consistent tracking reduction improvement efficiency return

Technology Any technology, Approved Approved Contractual Service Business

Selection any supplier products sources performance performance performance

The Gartner Maturity Model For IT Procurement

Manage Value for Money

Plan Longer For Shorter Software Contract Negotiations

Technology Enterprise Enterprise

• Analyze Supply Chain Costs Provider IT Services Users

Systems Service
IT Procurement Best Practice: Optimize Your Integrator Provider
Supply Chain as Part of Vendor Consolidation
3. Manage Demand
Reduce consumption-driven spending
• Forecast and plan demand
• Pass on costs transparently
• Renegotiate Service Levels to lower costs
4. Restructure Costs
Make the Most of Existing Assets
• Reduce
- Stop Maintaining Unused Items Used
- Reduce Power Consumption Bought
• Reuse
- Licenses – Software Asset Management Program
- Hardware – Repurpose Underutilized Assets
• Replace
- Modernize IT to make it more Cost Efficient
• Recycle
- Watch out for Disposal Costs
Q&A: When and How to Dispose of IT Assets Before They Become Liabilities
Will Virtualization Save Money?
• Compare the cost of virtual with non-virtual
Toolkit: How to Calculate TCO for Server Virtualization
- Server and Storage Acquisition Costs
- Software Licenses, Support and Maintenance
- Datacenter Space and Power
- Administration Labor Savings

Sa v
Key Issues
1. Where do IT Finance, Asset Management and
Procurement intersect?
2. How does IT Asset Management help and how
can I make it cash positive?
3. Why can’t I freeze spending to cut cost and why
can’t I plan to spend nothing?
Perpetual Licenses have Limited Lifecycles
• A defined depreciation period
2. Integrate
Or Until:
• Support Ends
5. Migrate
- Or becomes too expensive
• Technically obsolete:
1. Select
- Virtualization
- Cloud / Grid
• Commercially obsolete 4. Renew
- Acquisition/Divestment Update
- Outsourcing 3. Operate
Fixed or Discretionary Costs?

It costs money to keep the lights on,

But can you switch them off?

• Service Level Commitments

- expectations to deliver

• Asset Commitments
- Depreciation
- Maintenance
- Disposal

Toolkit Sample Template - Manage the Software Investment Life Cycle

Every Server Refresh Can Cost You More
Impact of Different Licensing Models 2 CPU
% Shipped
Revenue Multiplier 4 Cores
100% 2 Cores
Per Core
1 Core
2 Per2Core
20% 1Core
1 Per Server
0 2005 2005 2005 2006 2006 2006 2006 2007 2007 2007 2007 2008
2005Q22005Q3 2005Q4 2006
Q1 2006
Q2 2006
Q3 2006
Q4 2007
Q1 2007
Q2 2007
Q3 2007
Q4 2008
Q2 Q3 Q4 Q1 Q2 Q3 Quarter
Q4 Q1 Q2 Q3 Q4 Q1
Source: Gartner (July 2008) Quarter

Optimize Your Software License for Multi-core x86 Systems

Software License Non-compliance
Guilty, unless you prove yourself innocent!
• ISO 19770-1 is a standard.
- Do you understand the rules?
- User licenses can be
non-human devices

• Vendor audits are

now commonplace
- Can you afford to prove
your innocence?

• Avoid expensive mistakes!

Toolkit Best Practices: Preparing for a Software Compliance Audit
Manage Software Assets and Contracts

Inputs Repositories Outputs

Orders and Allocations

Asset Report
Proofs of Purchase

Terms and Conditions Known Posit

IT Strategy
Data Quality
Access Controls


First 100 Days as a Software Asset Manager

Assign Software Licenses to Cut Unbudgeted Costs:
SAM Best Practice
Software Cost Optimization through SAM
Software Cost Optimization Maturity Model
Level 0 1 2 3 4 5
Nonexistent Initial Developing Defined Managed Optimizing
Diffused SAM Category Project Budget
People Stakeholders
responsibility manager managers managers holders
Only good Procurement User Budget-holder Business Vendor
intentions only accountability accountability accountability accountability
Project Contract Entitlements Vendor Strategic
Process None
procurement management management management vendor mgmt.
Nothing Basic IT asset Licensing Automated Portfolio
consistent discovery repositories rule base allocation analysis
Project Licenses, Version Product Total cost of Support IP
budget maintenance life cycles life cycles ownership management
Only % product % terms % life cycles % costs % licenses
spending coverage complied with planned budgeted driving value
Unfocused License Unmanaged Unbudgeted Misaligned
Risk Managed None
spending noncompliance life cycles costs spending
Source: Gartner (January 2009

Optimize Software Licensing Costs With Software Asset Management

Next Steps
• Review the accuracy and completeness
of your spending and asset records
- You know how much you spend but what on and why?

• Identify and manage unbudgeted costs and risks

- How much contingency can you afford?

• Start planning lifecycles and lifecycle TCO

- Are costs sustainable or do they need restructuring?