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Hotel Details

The Shangri-La Hotel, Surabaya sits adjacent to the exclusive community of Darmo in Surabaya.
This five star hotel is known for its secure, premier location and resort-like feel with lush tropical
greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests
can easily access numerous golf courses, upscale shopping districts and the nearby international
airport. Our award winning five-star deluxe hotel offers 385 guest rooms and suites, each ideally
suited for travellers looking to experience Indonesia from a position of pure grace.

Our Horizon Club rooms offer the city’s best business services and added personal attention,
with the Horizon Club Lounge providing around-the-clock beverage service along with
immediate attention to your most critical needs. All rooms contain a deluxe plasma television,
DVD entertainment system, and complimentary broadband Internet access.

Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent
restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation
at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax
beside the pool after a busy day of sightseeing or business meetings.

Services & Facilities

The experienced staff of this 5 star hotel in Surabaya caters to the needs of guests by providing
an extensive range of services and facilities. If you require a service not listed here, please
contact us and we will do our very best to accommodate you.

• 24-hour Room Service


• Airport Transfer
• Business Centre
• Butler Service in Suites
• Car Rental Service
• Cigar Shop
• City Shuttle Service
• Delicatessen
• Drugstore
• Express Check-in and Check-out Services
• Facilities for the Physically Challenged
• Florist
• Foreign Exchange Counter
• Gift Shop
• Hair / Beauty Salon
• Laundry & Valet Service
• Non-smoking Rooms
• Parking Facilities
• Pastry Shop
• Postal / Courier Service
• Safe Deposit Box
• Shopping Arcade
• Taxi & Limousine Service

Business Centre

The Business Centre at the Shangri-La Hotel, Surabaya offers state-of-the-art equipment from
8am to 11pm daily. If there is something you need to be handled immediately, our staff will do
everything possible to assist you. Business amenities include:

A/V equipment
Binding services
Broadband Internet access
Conference call/Videoconferencing facilities
Courier services
Facsimile services
Internet service
Laser printing
LCD projector
Meeting rooms/boardrooms
Mobile phones
Overhead projector
Photocopier
Photocopying services
Printers
Scanning
Slide projector
Word processing/translation/interpretation services

Check-InCheck in is at 2 pm.Check-OutCheck-out is at 12 noon. Guests staying in Horizon Club


rooms may check out as late as 6 pm, subject to availability.Payment

We accept the following cards:

American Express
Diners Club
JCB
MasterCard
Visa
Management

The comfort of your stay is guaranteed by our executive staff, who are among the most
accomplished hoteliers in the world. Feel free to contact one of our executives for more
information.
Juan Carlos Diago
General Manager
Tel: (62 31) 566 1550
juancarlos.diago@shangri-la.com
Soo Theng
Director of Sales and Marketing
Tel: (62 31) 566 1550
sootheng.tan@shangri-la.com
Andi Nia
Assistant Communications Manager
Tel: (62 31) 566 1550
andi.nia@shangri-la.com

Rooms
The Shangri-La Hotel, Surabaya is a luxury hotel that offers 385 richly decorated guest rooms
and suites—many boasting spectacular views of the city and the prestigious Darmo area. Rooms
are decorated in contemporary yet modern designs, with luxurious carpets and warm earth tones.
Intricately carved Javanese wooden frames adorn the walls.
View a list of standard room features

Horizon Club
Horizon Club rooms are perfect for guests who desire an extra level of personalised attention and
access to the exclusive Horizon Club Lounge. Other benefits include late check-out,
complimentary suit pressing, and a personal concierge.
View a list of Horizon Club benefits

Suites
Our suites offer spacious living with a comfortable living room, bedroom and plush furniture.
Suites include an expansive marble bathroom with a deep soaking tub and separate shower. Set
in a contemporary Indonesian style, with carved Javanese wooden accents, all rooms feature
large flat-screen satellite televisions with DVD entertainment systems.
View a list of standard suite features
Deluxe Room
Details | Check Availability
Comfort and elegance define Deluxe Rooms, which include luxurious beds and duvets set in a
environment rich with modern Asian and Javanese accents.

• Deluxe Rooms offer spacious sleeping areas, with panoramic views of the city and the
prestigious Darmo residential area.
• Rooms feature a contemporary décor with rich earth tones and are fully equipped with a
large satellite-equipped television, complimentary broadband Internet access, an
executive writing desk and a mini-bar/refrigerator.
• The spacious, airy bathroom is fully stocked with plush Shangri-La towels and bath
products.
• The room dimension is 35 sqm/376 sq ft.

Horizon Executive Room


Details | Check Availability
With all the amenities of Executive Rooms, plus exclusive Horizon Club privileges, these rooms
are an excellent choice for the traveller who desires added personalised attention and services.

• Horizon Executive Rooms offer spacious sleeping areas and living areas, with panoramic
views of the city and the prestigious Darmo residential area.
• Rooms feature a contemporary décor with rich earth tones and are fully equipped with
flat screen televisions and DVD entertainment system, complimentary broadband Internet
access, an executive writing desk and a mini-bar/refrigerator.
• The spacious, airy bathroom is fully stocked with plush Shangri-La towels and bath
products.
• The room dimension is 49 sqm/528 sq ft.

Horizon Executive Suite


Details | Check Availability
With the expansive luxury of Executive Suites, plus exclusive Horizon Club privileges, these
rooms are an excellent choice for the traveller who desires added personalised attention and
services.

• Horizon Executive suites offer a spacious and comfortable separate living room that is
perfect for relaxing and enjoying the 180 degree panoramic views of Surabaya and the
Darmo residential area.
• The suites feature comfortable contemporary sofas and furniture from which to enjoy the
flat-panel satellite televisions and DVD entertainment system.
• The spacious contains a separate shower, bidet, deep soaking tub and a full supply of
deluxe bathing products and plush Shangri-La towels and bathrobes.
• Complimentary broadband Internet access.
• The suite dimension is 84 sqm/904 sq ft.

Executive Suite
Details | Check Availability
With extra space to spread out and work or relax, Executive Suites combine Surabaya’s most
elegant accommodations with world-class Shangri-La service.

• Executive suites offer a spacious and comfortable separate living room that is perfect for
relaxing and enjoying the 180 degree panoramic views of Surabaya and the Darmo
residential area.
• Guests staying in suites receive access to the Horizon Club Lounge on the hotel’s 12th
floor.
• The suites feature comfortable contemporary sofas and furniture from which to enjoy the
flat-panel satellite televisions and DVD entertainment system.
• The spacious suites contain a separate shower, bidet, deep soaking tub and a full supply
of deluxe bathing products and plush Shangri-La towels and bathrobes.
• Complimentary broadband Internet access.
• The suite dimension is 84 sqm/904 sq ft.

Residence Suite
Details | Check Availability
Residence Suites are ideal for the traveler who wishes to have an at-home environment within a
luxury hotel. With separate living, dining and sleeping areas, along with a kitchenette, these
suites offer stunning views of Surabaya and beyond.

• Residence suites feel like home, with separate living, sleeping and dining areas along
with a kitchenette.
• The suites feature comfortable contemporary sofas and furniture from which to enjoy the
flat-panel satellite televisions and DVD entertainment system.
• The spacious contains a separate shower, bidet, deep soaking tub and a full supply of
deluxe bathing products and plush Shangri-La towels and bathrobes.
• Complimentary broadband Internet access.
• The suite dimension is 84 sqm/904 sq ft.

Bali Suite
Our Bali suite offers 138 sqm of pure elegance and style, and perfect for those who wish to
entertain or simply enjoy the finer things in life during their stay in Surabaya.

• Bali suites offer panoramic views of Surabaya and Darmo, along with plenty of space for
a family traveling together to feel completely at home.
• The suites feature comfortable contemporary sofas and furniture from which to enjoy the
flat-panel satellite televisions and DVD entertainment systems.
• The spacious contains a separate shower, bidet, deep soaking tub and a full supply of
deluxe bathing products and plush Shangri-La towels and bathrobes.
• Complimentary broadband Internet access.
• The suite dimension is 138 sqm/1,486 sq ft.

For more information on booking Bali Suite, please contact the hotel directly (62 31) 566 1550.
Surabaya Suite
The Surabaya suite dominates the hotel’s top level and offers accommodations suitable for
celebrities, diplomats or the most critical business meetings. This suite delivers the highest levels
of elegance, sophistication, luxury and personal service.

• The Surabaya suite contains a spacious and comfortable sitting room, kitchenette, and
separate dining area.
• The suite features flat-panel satellite TV, DVD entertainment systems and an audio home
theatre system.
• The marble bathroom contains an LCD television, a bidet, a separate shower cubicle, and
a delightful soaking tub.
• Complimentary broadband Internet access.
• The suite dimension is 187 sqm/2,013 sq ft.

For more information on booking Surabaya Suite, please contact the hotel directly (62 31) 566
1550.

Restaurants
Cake Shop
JAMOO
Nishimura
Portofino
Shang Palace

Lounges & Bars


Desperados Bar and Mexican Restaurant
Lobby Lounge
Pool Bar

Thunderstorms
Restaurants
The Shangri-La Hotel, Surabaya’s dining and entertainment facilities are some of the city’s
finest. Dine in the stylish JAMOO, take in an authentic Italian meal at Portofino, indulge in a
Mexican feast at Desperados, or sample market-fresh sashimi at Nishimura.

Lounges & Bars


Enjoy light snacks, teas and cocktails at our Lobby Lounge, which is also a popular spot for
meeting and casual socialising. The Pool Bar will keep you cool with refreshing beverages
during the day. While during the evenings, join the crowd at the liveliest night spot in Surabaya,
Desperados Bar offers nightly excitements with live band performances.
Health & Leisure

The health club and spa facilities at the Shangri-La Hotel, Surabaya are some of the city’s finest.
It opens from 5am till 11pm (daily), our fully equipped gymnasium offers state-of-the-art
cardiovascular training and weight training systems, while our spa attracts those who seek the
ultimate in relaxation. The outdoor swimming pool and three tennis hard courts are perfect for
those with families and who enjoy outdoor activities.

If you enjoy golf, be sure to enquire with the hotel staff about booking a tee time at one of the
nearby championship golf courses.

Spa
The hotel spa offers you a luxurious, spacious and professionally equipped retreat to rejuvenate
your senses. The Spa’s holistic approach is inspired by traditional Asian healing philosophies
and all treatments take into consideration your individual needs and wishes.

To make a Spa appointment that coordinates your room booking, please contact the Health Club
at (62 31) 566 1550.

Our Company
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Our name,
Shangri-La, was inspired by James Hilton’s legendary novel ‘Lost Horizon’. A tranquil haven in
the mountains of the Himalayas, Shangri-La cast a spell on all who resided there.

Today, the group comprises over 60 deluxe hotels and resorts in key cities in Asia Pacific,
Canada and the Middle East. Based in Hong Kong, we are expanding globally with
developments under way throughout Asia, Europe, and North America.

We offer a range of different brands for travelers to enjoy:


Shangri-La City Hotels
Shangri-La Resorts
Traders Hotels
CHI, The Spa at Shangri-La

We also offer our luxury hospitality at two of Asia’s most


prestigious recreational clubs:
Aberdeen Marina Club, Hong Kong
Xili Golf and Country Club, Shenzhen

For more information about Shangri-La, please visit our main website.

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