Bridges to Digital Excellence

Basic Computer Skills Training

Bridges to Digital Excellence

Basic Computer Skills Training

Table of Content

Bridges to Digital Excellence

Basic Computer Skills Training
Content for this training manual was taken from the GCF Global Learning website. Some content was altered due to size, grammatical errors, or relevancy. GCF Global Learning owns the copyright to all the content in this manual. This training manual was compiled into print format by Rebecca Shuler, Americorps VISTA/Program Manager. Please visit their website for further courses: www.gcflearnfree.org

©1998-2007 GCF Global Learning. All rights reserved.
Revision 3 - June 2007

ii

Table of Content

ii

..................... 10 o Output Devices ....................................................................... 18 o Types of Computers ........................................................... 17 o PCs and Macs ................................................................................. 1 1......................................................................... 22 o Types of Software ............... 21 o What is Software? ....................................................................................................................................................................... 4 o A Brief History of Computers ......................................................................................... 22 o Licensing Basics ......................................... 19 o Thinking of Buying a Computer? .................................................................................... 11 o Speakers and Earphones ........................................... 27 iii Table of Content iii ............... 13 3........................................................................................................................... Cleaning a Computer ..... 23 o Software Piracy ........................................................ 23 o Types of Licenses ............................................ 8 o The Keyboard .......................................................... 14 o Storing Information ................................................ 12 o Modems ....................... 9 o Microphones and Joysticks ................................................................................................ 24 o An Overview of Installing ............................................................................................ 13 o Motherboards and Expansion Cards .................................................................. 23 o Software Upgrade ................................................................................................................................. 18 o Personal Data Assistants and Email-Only Devices ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 4 2......................... History of Computers .................................................................... 11 o Printers .......................... 14 o The Central Processing Unit ............................................................................................................................................................................... Input and Output Devices ........... 10 o Digital Camera ........................................................................................................................ Software ...................................................................................................................................... Types of Computers ..................................................................... CD-ROM Drives and More ......................................................................................................................... 8 o Scanners ................................................................................................................................Bridges to Digital Excellence Basic Computer Skills Training Contents Section 1: Introduction to Computers..................................................................................................................................................................................................................... Data Storage ..................................................................................... 24 6..... 11 o Monitors ........................................................... 14 o Floppy Disk Drives..... 15 4........................................................................... 8 o Using the Mouse .............. 19 5.................................................................................................................... 3 o What is a Computer ................. 7 o Input Devices ...................................................................................... 4 o Parts of the Computer ........................................................................................................................................................

................................... 45 o Changing the Wallpaper ........ 54 o Choosing Views ............................... 45 o Changing the Screensaver ......... 35 2............................................................ Customizing Windows XP ..................... 34 o Understanding Icons ............................................... 32 o The Start Menu ........................................................................................ 46 4..... 52 o Exploring Windows Explorer ............................................................................................... 46 o Customizing the Taskbar .............................. 57 o Retrieving Files from the Recycle Bin ...................... 56 o Adding a Shortcut ........................ 49 o Creating............... 53 o Moving Files and Folders .................................................................................................... 39 o Sizing Windows ........................................................................................... Renaming............................................................................................................................................................................................................................................................... 53 o Copying Files and Folders ................................................................................... 39 o Moving a Window Using the Title Bar ........................................................... and Deleting Files ................. Files and Folders ............................ Using Files and Folders .................................... 34 o Understanding the Taskbar ........................................................................................................... 54 6.................................................................................................................................................................. 55 o What is a Shortcut? ........ 31 o The Windows XP Desktop ............................. 38 o Scrolling ...................................................................................................... 34 o Log Off and Switch Users ............................................ 47 o What is a File? .................................................................................................................... 51 o Introduction to My Documents .............................................................. Windows XP Windows ............................................... 35 o Turn Off and Restart the Computer ................................................................................................................................................................................................. Desktop and Start Menu ........................................................ 39 o Minimizing....................... 57 iv Table of Content iv ........................................................................................................................ 41 o Switching Using the Keyboard Method ..Section 2: Introduction to Windows XP ........ 41 3........................................................................................................................................................ 57 o Placing Files in the Recycle Bin ................................................................................................................................................................................................................. 56 o What is the Recycle Bin? ....................................................................................................................................................................................................... and Restoring Windows ............. 33 o Launching Internet Explorer From the Start Menu ......................................................................................................................................................... and Deleting Folders .................................... 32 o Exploring Programs ...................................................................... 40 o Switching Between Windows .......................................................................................... 40 o Tiling and Cascading Windows ..................................................................................................................................................................................................... 57 o Emptying the Recycle Bin ................................. 50 o What is a Drive? .............................................................................. Renaming..................................................................... 37 o Windows XP Bars and Buttons ............................................................................................................ 48 o Creating.............................................................................. 44 o Navigate the Control Panel .............................................................................................................................. 48 o What is a Folder? .............................. Shortcuts and the Recycle Bin ............................ 52 o Exploring My Computer ......................................................................................................................................................................................................... 29 1........................................... 56 o Right-Click to Add a Shortcut ........................ 54 o Selecting More Than One File or Folder ........................................................................................................................................ 50 5................................................................................................. Maximizing.................................. 43 o Introduction to the Control Panel .................................. 44 o Set the Time and Date .............

................................................................................................. 87 1..................... 70 o What is the Accessibility Wizard? .................................... 79 o The Printers and Faxes Folder ..... 67 o Accessibility and the Accessibility Options Dialog Box ................................................................................................................................................ 63 o Understanding User Accounts .................................................................................................... 74 10.................... 77 o Help’s Search Function ..... 69 o Using MouseKeys ................................................................................................ 60 o Previewing Image Files ........................................................................................................ 75 o Opening the Help and Support Center ........................................................................................................................................ 68 o Adjusting the Keyboard .... 59 o Opening the Search Companion ...................................................................................................................... System Tools ........................................ 77 o Support ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 93 v Table of Content v . 64 o Creating a New Account ........................ 80 o Adding a Printer ... 76 o Favorites and History ................................................................................................ 89 o The Basics of the Word Window ............................................................................................. 72 o The Set Wizard Options Page ............................................................................................... 65 9.................... The Search Companion ................................................... Printers and Faxes ............ 76 o The Index .............................................................................................................................................................................................. 74 o The Onscreen Keyboard and Utilities Manager .................................................................................................. 91 o Changing Your Document View ..............7............................................................................................................................................................................................................................................................................................................................ 71 o The Display Settings Page .................... 71 o The Text Size Page ........................................... 69 o The General Tab ... 84 o Disk Cleanup ................................... 90 o Change in View ............................ 68 o Adjusting the Sound ....................................................................... 84 o Disk Defragmenter ...................................................................................................... 72 o The Magnifier ........................................................................................................................................... 91 o Pull-Down Menus .................................................................................................... 65 o Changing User Log On/Log Off Procedures ................................ 86 Section 3: Word 2003 .............................................................................................................. 92 o Operating the New Pull-Down Menus ............................ 86 o Dealing With an Unresponsive Computer .............................. 85 o The Scheduled Task Wizard ... Accessibility ..... 69 o Adjusting the Display ......................................................... 77 11..................................................... 83 o What Are System Tools? .......................................... 73 o The Narrator ....................................................................... 80 o Troubleshooting .......................................................................................... 92 o Using the Task Pane ................................................. The Word 2003 Window ............................................................. 60 o Using the Search Companion ........................................................................................................................................................................................................................................................................................................................................................................ The Help and Support Center ......................... User Accounts ................................................................................................................................................................................................................................................................................ 61 8........ 64 o Changing an Account ............................................................................................................................................... 64 o Managing User Accounts ............................................................................................................................................... 80 12.............................................................................................................................................................................

.................................................................................. Indents......................Ctrl + Z ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. and Margins Using the Ruler ............................................................................................. Italics. 123 o Delete Header and Footer ............................................................... 129 vi Table of Content vi ............................................................................................ 121 o Setting Tabs......................................... 108 o Using Undo .............................................................. 125 o Formatting Toolbar .............................................................. 103 o Preventing Lost Work .............................................................................................................. 120 o Hanging Indents ............................................ 116 o Paragraph Spacing .............................................................. 126 o Font Dialog Box ....................................................... 106 o Selecting Text .................... 115 o Paragraph Dialog Box ....................................................................................................... 97 o How to Save a File ................................................................................................................ 106 o Moving the Insertion Point ......................................................................... 126 o Bold....... 127 o Font Size ........................................................................................................................................................................................................................................................................................................ 116 o Using Page Setup to Specify Margins .................................................................... 122 o Insert Headers and Footers ...................................................................................................... and Underline .................. 114 o Line Spacing .................... 102 o AutoRecovery ...........................................................................2....................................................................................................................Ctrl + Y ....................................................................................................................... 105 o Inserting Text .................... 121 o Adjusting Tabs and Margins on the Ruler ....... Working With Word Files ............................................................................. 96 o Creating New Files ............................ 103 3............. 106 o Backspace and Delete ......................................................................................................................................................... 107 o Troubleshooting Selection Techniques ................ 111 4................ 128 o Use of Symbols .............................................................................................................................................................................. 123 o Header and Footer Toolbar .................. 111 o Drag and Drop .......................................................................................................................................................... 109 o Moving and Copying Text and Graphics ............. 120 o The Ruler ............ 113 o Aligning Text ......................................................................................................................................................................................................... 100 o The Open Dialog Box ............................................................................................................................................. 100 o Opening an Existing File Using the Task Pane ................................................................................ 110 o Copying or Moving a Single Item .................................................................................................... 110 o Copying Multiple Items ....... 126 o Using Color ................ Formatting Text ................................... 123 5............................................................................................................................ Setting Up the Page .... 99 o Opening an Existing File .................................................................................. 117 o Creating Columns Using the Columns Dialog Box ............................................. 119 o Indent Text ....................................................... Working With Text .......................................... 117 o Working With Columns .................. 102 o The Document Recovery Task Pane ................. 101 o Recovering Lost Work ............................ 98 o The Difference Between Save and Save As ................................................................................................................................................................................................................................................................................................................. 95 o New Files ............................................................................................... 96 o Creating New Files Using Templates .............................................................................. 109 o Using Repeat ...............................................................................................

.... 149 o Inserting Pictures From Your Computer .............................................................. 140 o Moving and Resizing Text Boxes ............... Printing .............................................................................................................................. 136 o Check Spelling as You Type ............................................................................................................o Insert Symbols ... 154 o Editing Text in Print Preview ........................ 144 o Resizing Tables ........................................... 162 o What is the Internet .............................. 142 o Custom-Made Tables ................................. 137 7............................................................................... Inserting Items Into a Word Document ................................................................................................................................ 156 o Printing ........................................................................................... 131 o Create Bulleted and Numbered Lists ..................................................................... 135 o Spell and Grammar Check .............. 136 o Spelling and Grammar Dialog Box .................................................................................................................................................................................................................... 157 o Troubleshooting Printing Problems .................. 131 o The Bullets and Numbering Dialog Box .................................................................................. 132 6......... 139 o Create a Text Box ............................................... 161 o A Brief History of the Internet ............................................................................................................................................................................... 149 o Moving Clips ................................................ 140 o The Format Text Dialog Box ....................................................................................................................................................................... 163 vii Table of Content vii ................................................................................................ 137 o Using the Thesaurus .......................................................................................................................... 129 o Why Display Non-Printing Characters? ......................................................................................................................................................................................................... 150 o Changing the Appearance of Your Pictures .................................................................................................. The History and Definition of the Internet .......................................................................................... 130 o Bullets and Numbering .... 134 o Find and Replace ................................................................................. 146 o Introduction to Word Graphics ....................... 146 o Add Shading ...................... 143 o Editing Tables ....................................................... 147 o WordArt Drawing Objects ...................... 144 o Adding Borders ................................................................................... 153 o Print Preview Toolbar .......................................................................................................................................................... 151 8......................................................................... 143 o Inserting and Deleting Columns and Rows ............................................................................................................................................................ 148 o Formatting Drawing Objects .......................... 143 o Entering Text ............................................................................. 150 o Sizing Handles ....................................................................................... 162 o Servers .......................................................................................................................................................................................................................................................................................................................... Spelling and Grammar ............................................................................................................................................................................................................................................................................................................................... 163 o Clients ......................................................................................................................................... 133 o AutoCorrect ................................................................ 148 o Inserting Clip Art ..................................................................................................................................................................................... 141 o Working With Tables ................................................................... 159 1................................................................. 147 o Drawing Objects ..................................................................................................... 157 Section 4: Introduction to the Internet ....... 136 o Check Grammar as You Type .. 155 o Page Setup ............................................................................................................................

................................................................................................ 194 o Controlling Your Cookies ................................................................... 163 o The World Wide Web (WWW) ................................................ 188 o Changing Font ..................................... 178 o Organizing Favorites ................................................................................................................ 173 o Understanding Tabbed Browsing ................................................................ o Servers and Clients Communicate .............................................................................................................................................................. 175 o Setting a Home Pages ........................................................................................ 166 o The Need for Speed ....................................................................................................................................................... 181 o History ............................................................................. 196 o How Do You Protect Your Data and Computer? ............... 185 o Print a Web Page ............................................................................................ 196 o How Do You Keep Your Children Safe? .................................................................................................................................................................................................................... 167 o Data Transmission Rates .......... 185 o Emailing Links ........................................................... 171 o Toolbars .................................................................................................................................................................................................... 165 o Modems and Web Browsers . 191 o Secure Sockets Layer (SSL) ................................. 169 o Browser Basics ........ 170 o Refreshing and Stopping Web Pages ............................................................................................................................................................ 192 o 128-bit Encryption ...... 3................................................................................................................................................................................................... 167 o All About Bandwidth ............................ 188 o Changing Color ....... 189 o The Importance of Being Safe .................................................................................................................................. 4......................................... 180 o Renaming and Deleting Favorites ................................................. 188 Browser Security .................................................................................................................................. 190 o Password Do’s and Don’ts ........................................................................................................................................................................................................................................................ 190 o E-Commerce ................................... 164 Connecting to the Internet ............ 170 o Cache ............................................................................................................................... 182 o Customizing Your History List .................................................................................................................. 179 o Creating New Folders ......................................................................................................................................................................................................................... 171 o Tips for Effective Searching .................................................................................................................................... 184 o Copying and Pasting Text ...... 177 o Add to Favorites ...........................2................... 172 o Customizing Toolbars ................................................................................................................................................................ 186 o Highlighting ......................................... 167 o What Type of Access is Available to You? ............................................ 194 Internet Security ............................................................................................................................................................. 171 o Search Engines ............................................................................................................................. 193 o Cookies ........................................................................................................................................................................................................................................................ 193 o Privacy Tips ................................ 168 Using Internet Explorer ................. 187 o Changing Text Size .............................................................................................................................................................. 172 o Status Bar and Favorites Center .................................................... 196 o What is a Virus? Table of Content viii viii ......................................................................................................... 183 o Search .................................................................................................................................................................................................................................................................................................................................................... 166 o Internet Service Providers .................................................................................................................................. 5....... 183 o Saving Pictures ............. 176 o Access Favorites ............................................ 195 o What Are the Threats? .................

.............................. 228 ix Table of Content ix . 220 6.................................................................................................................. 197 o What is a Worm? ......................................................................................................................................................... 206 o Updating Your Windows Operating System .................................................................................................. 206 o What Does Anti-Virus Software Do? ............................................................................................................... 201 o Digital Signatures and Digital Certificates ............................................................................................................................................................................................................................................................................... 205 o The Importance of Anti-Virus Protection ................... 218 o Using Content Advisor to Control Access ............................................................................................ 207 o Free and Commercially Available Anti-Virus Software ............................................................................................................................................................................................................................................. 216 o Understanding File Sharing and Risks ................................................ 214 o Help Children Understand the Risks of Online Communication .... 225 o Instant Messaging ............................................................................................................................................................. 223 o Top-Level Domains .............................................................................................. 216 o Understanding Risks in Computer Games and Other Downloads ........................... 227 o Manners ............................................................................................................................ 218 o Defining Security Zones With Internet Explorer ............................................................................................................................................ 217 o How Filtering Software Works ...................................................... 222 o Anatomy of an Email Address? ............................o What is a Virus? .................................................................. 197 o Hoaxes .................................. 208 o Using Your Router as a Firewall ......................................................... 199 o Understanding the Importance of Anti-Spam Protection ....................................................... 201 o Blocking Dangerous Attachments in Microsoft Outlook ............................................................................................................ 199 o Hackers ............... 208 o Free Firewalls on the Internet .................................................................................... 212 o Create an Internet Use Agreement ............................................................................................... 208 o Using the Windows Firewall .......... Email .............................................. 197 o What is a Trojan Horse? ............................... 201 o Free Anti-Spam Tools on the Internet .............................................. 224 o Web Mail .................................................. 203 o Free and Commercially Available Anti-Spyware Software ...... 219 o Free and Commercially Available Filtering Software ...................... 209 o Risks Children Face When Browsing the Internet .......................................................................................................................................................................................................... 214 o Help Children Understand the Risks of Pornography ........................................................ 213 o General Guidelines for Communicating Online ......................................................................................................... 208 o Shopping on the Internet .................................................................................................................................................................................... 215 o Help Children Understand the Risks of Email ........................................................................................................................... 223 o Email Clients ........................... 198 o Email Spam ................................... 226 o Email Do’s and Don’ts ........................... 221 o What is Email? .................... 202 o The Importance of Anti-Spyware Protection .................................. 211 o Learning to Recognize Quality Web Sites ........ 216 o Help Children Understand the Risks of Cyber Stalking ................................................ 203 o How do Anti-Spyware Tools Work? ............................. 201 o Commercially Available Anti-Spam Software ................................... 207 o The Importance of Firewall Protection .......................................................................................................................................................................................................................... 211 o Guidelines for Parents .................................................................................................. 199 o Identity Theft ...................................................................................................................

x Table of Content x .

I want to put another page number on here so here I go .

2 I want to put another page number on here so here I go 2 .

learners should be able to:  Define "computer"  Discuss the history of computers  Name the parts of a computer 3 Section 1-1: History of Computer 3 .Section 1-1: History of Computers By the end of this section.

What is a Computer? Whether you realize it or not. A tower case. games. The ports include monitor cable port. The computer case is the metal and plastic box that contains the main components of the computer. and desktop publishing. and are 50. A computer is a machine that manipulates information or "data. pictured below. When you get cash from an ATM. There's also a place for the power cord plug. network cable port. is tall and sits next to the monitor or on the floor. Parts of the Computer A computer is made up of several different parts. The keyboard lets you type information into the computer. accounting. database management. microphone/speaker/auxiliary input ports and printer port (SCSI or Parallel). (You'll learn more about the CD ROM drive and 3 1/2" Floppy drive in later sections. It measured 18 feet by 80 feet and weighed 30 tons. You can also use it to handle spreadsheets. you're using a computer. and surf the Internet. was developed in 1946. and the monitor usually sits on top of it. Computer cases come in different shapes and sizes. computers play important roles in our lives.) On the back of the computer case are connection ports made to fit only one type of plug-in device. the Electronic Numerical Integrator and Computer (ENIAC). The front of the case usually has an on/off switch and two or more drives. which resembles a television. send email. It resembles a typewriter keyboard. Today's desktop computers weigh much less. The monitor. notebook-size laptop computers and hand-held Personal Digital Assistants (PDAs) have become popular. get your groceries scanned at the store or use a calculator. A desktop case lies flat on a desk. can store a million times more information. 4 Section 1-1: History of Computer 4 . is where the computer displays text and pictures. The first personal computers or PCs were introduced in the 1970s. A Brief History of Computers The first electronic computer. keyboard/mouse ports." You can use a computer to type documents.000 times faster. presentations. PCs came into widespread use in the 1980s as costs decreased and machines became more powerful. In recent years.

More Computer Parts The printer is a machine that prints a paper copy of what you see on the monitor. Typically. The trackball. A trackball is similar to a mouse. a mouse has two or three buttons used to move a cursor around the screen. When using a touchpad or touchscreen. touchpad.The Mouse The mouse is the hand-held device that lets you point. and move objects on the monitor screen. you can use your finger or a tool called a stylus to move around the screen. click. The mouse got its name because of its size and shape. and touchscreen are alternatives to the mouse. A modem allows you to connect to the Internet and communicate with other computers via telephone line. Most new computers come with an internal modem. Some models have a ball underneath which allows you to easily move it on a flat surface. a 5 Section 1-1: History of Computer 5 . but the ball that helps maneuver the cursor is on top instead of underneath. The mouse and keyboard can also be used together to navigate around the computer screen. An external modem plugs into the computer and sits on the desk.

6 Section 1-1: History of Computer 6 .

Section 1-2: Input and Output Devices By the end of this section. printers. speakers and earphones 7 Section 1-2: Input and Output Devices 7 .monitors. learners should be able to:  List and describe how input devices work  List and describe how these output devices work .

along the top of the keyboard. The Insert key switches between the insert mode and overtype mode. For example. and press Enter to go to the site. End moves the cursor to the right end of the current line. you can save a file. Alternate (Alt). However. Select an object on the screen by pressing the left mouse button down with your index finger and then release the button. Page Up and Page down take you to the top or bottom of the screen. For example. Some of these peripheral devices are used to enter information into the computer. 8 Section 1-2: Input and Output Devices 8 . Pressing any one of these keys moves the cursor in the direction of the arrow. However. at the far right end of the keyboard. called a URL. place your thumb on the desk or table top on the left side of the mouse Your index (pointer) finger should rest on the left button of the mouse. The Enter key carries out commands. joysticks and digital cameras. Click. the keyboard also features keys that cause the computer to perform specific tasks. The Backspace key erases the character to the left of the cursor. labeled Esc. These shortcut keys allow you to quickly complete a specific task within certain programs. release the button. The Mouse The mouse is the hand-held device that lets you point to objects on the screen. The Print Screen key takes a "picture" of your screen that you can edit or save using a graphics program. allows you to stop a function or action. you can type in a website address. F2. the mouse buttons can be switched. The Control (Ctrl). There are six keys above the arrows: The Delete key erases the character to the right the cursor. Place your middle finger on the right button of the mouse. F1 opens Help in Microsoft Office. are labeled F1. press and release the right mouse button with your middle finger. The Keyboard  The main part of a computer keyboard has alpha-numeric (letter and number) keys similar to a typewriter. To the right of the regular keys is the cursor control pad. They include keyboards. Your ring finger and little finger should rest on the right side of the mouse. scanners.  Drag an object on the screen by pressing and holding down the left mouse button with your index finger while moving the mouse. and Shift keys are designed to work with other keys. if you press Ctrl + S at the same time.  The Escape key. while on the Internet. resembles a calculator keypad. if you're left-handed and want to use your left hand. The Home key moves the cursor to the left or beginning of the current line. For example. The Print Screen. To properly use the mouse:      Using your right hand. if             your computer suddenly freezes up.  To double-click. The Number pad. At the bottom are four arrow keys.Input Devices Input devices are connected to the computer through ports or sockets. you can use the arrow keys on this keypad to move the cursor. up to F12. Scroll Lock and Pause/Break keys are at the far right end of the keyboard. When the object is where you want it. The insert mode is the normal mode for word processing. rapidly press and release the left mouse button with your index finger. Similar to the curser keys. click on them. you may be able to resume by pressing Esc.  To right-click. and move them. For example. The Function keys. Left-handed computer users sometimes use their right hand to maneuver the mouse.

There are three main types of scanners:  Hand-held scanners work like scanning guns used at department stores. This saves disk space and saves time when the image moves over the Internet. It comes in handy if you want to email pictures of the kids to grandma. then you should use the maximum resolution so you don't lose detail.  If you want to print a snapshot. The best way to learn how to use a scanner is to spend some time with it.  Once you scan a picture. Scan a picture or a document in at the default setting. a 300-dpi scan will give you as much detail as you need. Then. No matter which connection is used. To get the most out of your scanner. The more dots per inch. or sharpness.or 100-dpi scan is OK. remember:  If you want to scan a picture to put on the Web or to email. Learn how to use the image editing programs. single pages. is the best if you plan to print an image because no details are lost from the original. which has the file extension .JPG.Scanners A scanner allows you to copy an image into your computer. such as an 8 by 10. The amount of space a picture takes up on your PC is determined by the size and the resolution you use when you scan it. However. Pictures Take Up Space The images that you scan into your computer can eat up hard disk space. or a SCSI connection. The picture loses some detail when you save it in this format so it takes up less of your system's memory. or if you scan a smaller original and plan to enlarge it.  If you scan a large photo. the better the resolution. which has the file extension . a USB port. the images are stored on your PC's hard drive in a digital format. is easy to email or use on the Web.  Sheet-fed scanners look like a printer and can scan only loose. Go through the tutorial or start guide usually found under the Help menu. Most scanners come with a scanning utility and some type of image editing application. scan it with different contrast settings until you learn what many of the settings control. A scanner is connected to the computer via a parallel port. Most flatbed scanners have resolution of at least 300x300 dots per inch (dpi). Scanners vary in resolution. Many include software that allows you to turn a printed page into a text document for your word processor. you can save it in different formats.  A JPEG format.  Flatbed scanners look and act like a copy machine.  A TIFF format. Explore the image quality controls. this format uses more hard drive space. 9 Section 1-2: Input and Output Devices 9 . a 72.TIF.

(Some computers have internal microphones. you can edit or delete them. This limits the number of pictures you can take before having to erase to make room for new ones.Microphones and Joysticks A microphone is another type of input device. Digital Camera A digital camera lets you capture a picture in digital (computer-readable) form and lets you transfer that image directly from the camera to the computer. Storing Your Images Separate devices are used to record and store digital images. A joystick is a lever used while playing a computer game. If you're looking for a joystick. Flash memory uses chips to store your image files. but it doesn't use film. All of these devices can be removed from the camera and plugged into the computer or printer to transfer the images. 10 Section 1-2: Input and Output Devices 10 . usually flash memory cards or small hard disks.) You can also use a microphone to teleconference with another computer user. These pixels make up a photo. and even a floppy disk. consider your system's requirements. It's a handy tool for taking those pictures you want to email to friends or put on the Web. Instead. A digital camera is similar to a standard 35 mm camera. If you don't like what you see. Connect the microphone to the computer and use the computer to record sound. There are a variety of different joysticks. you can also preview your pictures before printing them. When you use a digital camera. Older cameras have built-in fixed storage that can't be removed or increased. it uses an image sensor to capture hundreds of thousands of tiny squares called pixels. Almost all newer digital cameras use some type of removable storage. and whether or not you have a USB port or a game port.

Let's look more closely at these peripherals: Printers There are three main types of printers:  Dot matrix printers produce characters and illustrations by striking pins against an ink ribbon. but toner lasts longer. or business documents. a laser printer is less costly to maintain in the long run. Your monitor has an on/off button and control buttons (visible or behind a small panel) that allow you to change your monitor's display.  A laser printer usually costs more than an inkjet. laser jet printers use toner.Output Devices Output devices. 11 Section 1-2: Input and Output Devices 11 . However. An ink jet is fine for home use. the a dot matrix printer will do the job. It's the least expensive printer and doesn't provide the same high quality as that of an ink jet or laser jet printer. Speakers. to allow you to see images and text on the screen.a task laser and inkjet printers can't do. school work. If you primarily need to print to multi-page forms. earphones. However. located inside the computer case. 17. If you're a graphic artist who wants photo-quality images. including 15. and printers are also output devices. Toner is much more expensive than ink used by inkjets. buy a laser jet. It produces better quality black text documents and usually turns out more pages at a lower cost per page than inkjets. you can buy a less bulky but more expensive flat panel monitor. respectively. 19 and 21-inch. If you do a lot of printing. it can print multi -page forms . They provide good quality printing and can print in color. Monitors The monitor works with a video card. such as computer monitors. Some printers use specially coated paper.  Ink jet printers shoot tiny drops of ink onto paper. Most new computers come with a monitor the size of a small TV. which can cost three times as much as regular paper. brighten or center your display. Monitors come in different sizes. To sharpen. Costs Associated with Printers To print. deliver information to the user. check the manual that came with your monitor. They allow you to hear sound and print pages.

56K modems are the fastest type of modem you can use on a standard phone line. A cable modem allows you to connect your computer to a local cable television line and is about 26 times faster than a standard 56K phone modem. or case to listen to music. A cable modem can be added to or integrated with a set-top box that provides your TV set with channels for Internet access. Modem Plays Dual Role The modem. like the one pictured below. so you can see this section and send email. often come in sets of two or may be built into a computer monitor. movie clips and other media. Earphones are output devices. lets you communicate with other computers through phone lines. a modem allows your computer to connect to the Internet. It is nearly equal to the data rate available to a DSL subscriber. 12 Section 1-2: Input and Output Devices 12 . Plug earphones into your speaker. cable modems are furnished as part of the cable access service and are not bought directly and installed by the subscriber. used for input and output. For example. Computer users who want more speed may replace a dial-up modem with a cable Internet connection or DSL Internet connection.Speakers and Earphones Speakers are devices that connect to a computer and make sound and music audible. In most cases. Most modems come with fax capabilities and are available in different speeds. monitor. Speakers.

learners should be able to:   Discuss data storage Define computer short-term and long-term memory 13 Section 1-3: Data Storage 13 .Section 1-3: Data Storage By the end of this section.

Data is temporarily stored here until you save your work to the hard disk. The more RAM you have. The Central Processing Unit The Central Processing Unit (CPU). It lets the computer play sounds through speakers. The sound card. When you save a file. and do not require a separate sound card. Some motherboards feature integrated sound. called a microprocessor. 14 Section 1-3: Data Storage 14 . The PowerPC microprocessor. so always save your file before turning off the machine. To understand megabytes and gigabytes. A bit is the smallest unit of data in computer processing. All of your programs are stored here.000 characters. is another type of expansion card. the computer loads the instructions from long-term storage (your hard disk) into short -term memory. audio and more. Whenever you press a key. More About Storing Information The hard disk drive (also called the hard disk) on your computer is where information is stored permanently. you're sending instructions to the CPU.024 megabytes. Storing Information RAM (Random Access Memory) is your system's short-term memory. and AMD are the two main CPU manufacturers for PCs. A byte is a group of eight bits. One MB holds about 400 pages of single-spaced text. and expansion cards to control the video. also called an audio card. your computer's video card is an expansion card which plugs into the motherboard. The hard disk drive is the data center inside of the computer. the faster you computer performs. Intel. you are saving it to long-term storage. To put this into perspective. developed by Apple. This short-term memory disappears when the computer is turned off. Hard disk speed determines how fast your computer starts up and loads programs..Motherboards and Expansion Cards Here are some of the components that make your computer work: The motherboard is the computers main circuit board. A gigabyte is 1. This is longterm storage. or start an application. Its job is to carry out commands. or millions of instructions per second. is the brain of the computer. RAM is measured in megabytes (MB) or gigabytes (GB). For example. The hard disk is called the C drive on most computers. The motherboard connects directly or indirectly to every part of the computer. When you use a word processing program. is used in Macintosh personal computers. A microprocessor's speed is measured in megahertz (MHZ). consider that a printed page of single-spaced text contains about 3. you need to know about bits and bytes. An expansion card is a card which you can install to expand a computer's capabilities. The microprocessor determines how fast a computer can execute instructions. Motorola. this silicon chip is about the size of a fingernail. A megabyte is about one million bytes. Located inside the computer case. memory. It's a thin plate that holds the CPU (Central Processing Unit). click the mouse. and IBM.

(Recording information on a compact disk requires a special type of drive. is used for data transfer and software installation. The floppy disk drive. erased and rewritten.Floppy Disk Drives. A Zip drive stores 250 megabytes on disks similar to floppy disks. Various versions of the Zip can connect to the computer via the parallel port. while CD-R discs may be written only once.) A CD writer is a device that can write CD-RW (Compact Disk ReWritable) and CD-R (Compact Disk-Recordable) discs. or to the disk drive. ROM (Read-only memory) means you can access the programs or data stored on CD-ROMs but you can't write or store your own data or programs on them. The floppy disk is the tool used for these tasks. is also used for storing data. A CD-ROM (Compact Disk Read-Only Memory) drive accesses information on a CD-ROM similar to how a CD player accesses music from a CD. compatible with many laptop brands. Sometimes called a diskette. refers to the DVD media itself. USB. The floppy disk drive. 15 Section 1-3: Data Storage 15 . DVD-ROM (Digital Versatile Disc Read-Only Memory).up to 650 MB or the equivalent of about 450 average size books. are also available. and read CD-ROM discs. DVDROM drives can read DVD discs. CD-RW discs may be written. a slot on the computer case. That's about 360 to 720 pages in a book. but Zip drives cannot read or write standard floppy disks. known as A Drive. SCSI port. it can store 720 KB to 1. IEEE 1394 (Firewire) or internally via the IDE interface. CD-Rom Drives and More You can also use your floppy disk drive and other drives for long-term storage. all types of CDs.44 MB of data. The terms CD-RW and CD-R may also refer to the CD writer itself. Expansion-bay versions of the Zip drive. and can display movies from digital video discs. CD-ROMs hold much more information than floppy disks . These drives are becoming outmoded as CD-R drives become more common.

16 Section 1-3: Data Storage 16 .

learners should be able to:  Discuss the different types of computers 17 Section 1-4: Types of Computers 17 .Section 1-4: Types of Computers By the end of this section.

However. Laptops A laptop computer. allow a mouse to be attached. and coffee shops. Macs are especially popular among graphic designers. such as the Macintosh. It's easy to carry and convenient to use in such places as airports. they use a touch pad. Server A server is a computer or device that manages a network of computers. but there are important differences. however.PCs and Macs Two popular types of personal computers are the IBM compatibles and the Macintosh. 18 Section 1-4: Types of Computers 18 . there are many other computers that serve a variety of purposes. libraries. Both Macs and PCs are personal computers. The Mac was designed to provide users with a user-friendly interface. the use of icons or small images to represent objects or actions. was the first widely sold personal computer with a graphical user interface or GUI (pronounced gooey). Instead. Laptops users typically don't use a mouse to navigate around the screen. is a battery or AC-powered personal computer. we've primarily discussed personal computers. The term PC came to mean IBM or IBM-compatible personal computers -. Mac users represent about 5 percent of the total numbers of personal computer users.excluding other types of computers. which supplies connections for peripherals. A serial port does. sometimes called a notebook computer because of its size. trackball or stylus. Some of our information also applies to Macintoshes. the Macintosh. others can be "transformed" into a desktop computer with a docking station. Laptops usually cost more than desktop computers because of design and manufacturing costs. It's typically used by businesses or organizations. IBM compatibles The first personal computer produced by IBM was called the PC. or Mac. Note: Our training is intended for people who use PCs and the Windows operating system. The Macintosh Introduced in 1984 by Apple Computer. For example. Microsoft successfully adapted user interface concepts made popular by the Mac. While some models are full desktop replacements. Types of Computers During this unit.

On-site service. designed as a near replacement for a laptop computer. The Palm can help you easily organize appointments. The Pocket PC. is best. can also easily manage appointments. email-only machines. Personal Digital Assistants (PDAs) have also become popular. The two major types of PDAs are the Palm OS Handhelds. receiving. Small. Users typically must pay an access fee to use these devices. Thinking of Buying a Computer? When trying to decide which computer best fits your needs. consider:  What will you primarily be using it for? Emailing or surfing the Internet? Playing games or organizing your life?  Will you be working at home or in an office? Or. marketed to home users. where someone comes to your home or office to fix the computer. You can add software to both models. addresses. A service warranty calls for the manufacturer to fix your computer if something breaks. and the Microsoft Pocket PC. are dedicated to sending. You may pay for it upfront but it's usually worth it.Personal Digital Assistants and Email-Only Devices In recent years. addresses. 19 Section 1-4: Types of Computers 19 . and managing email. and to-do lists. will you be moving around a lot? Would a stationary or portable machine work best?  How much can you afford to pay?  Service and support. Support is help in the form of phone support or training. and to-do lists.

20 Section 1-4: Types of Computers 20 .

Section 1-5: Software By the end of this section. learners should be able to:     Name and discuss various types of software Discuss software licensing and piracy Discuss freeware and shareware Discuss upgrading and installing software 21 Section 1-5: Software 21 .

and some image editing functions. and creating reports. send output to the monitor. to retrieve data for a variety of purposes. Developers sometimes have private beta testing that you can apply to join. see the GCF Global Learning sections on Windows. try software before you buy it. To learn more about operating systems. usually when the full version or the next beta is released. Excel. reports. home design.What is Software? When you want your computer to perform a task. created by the user. For example. you give it instructions using software. your computer becomes a virtual teacher covering such topics as reading. and get printed output. With educational software. they may have an open beta available to download. and genealogy. geography. writing. For example. Desktop publishing software. Quark Express and Microsoft Publisher are desktop publishing applications. A spreadsheet application allows you to store information. overhead transparencies. and slideshows. check its hardware requirements to make sure its compatible with your computer. Database management software organizes specific information in one or more tables. you might use Microsoft Access to analyze your customer information and ordering data. Before you buy software. An operating system lets you use different types of application software. and flight simulation. such as letters. You can sometimes download a demo from a manufacturer's website or visit a computer store to see it in action. and resumes. Computer game software allows you to play interactive games on your computer. Betas often expire after a period of time. math. reports. Software is the name for the applications or programs that run on your computer. including card and board games. perform complex calculations. foreign languages. Or. Adobe PageMaker. see the GCF Global Learning sections on Word. The operating system (OS) or system software is the most important program that runs on a PC. Databases utilize tables. landscaping. Microsoft Excel and Lotus 1-2-3 are two popular spreadsheet applications. If possible. Operating systems recognize input from the keyboard. PowerPoint and Access. and a spreadsheet application to track your financial information. 22 Section 1-5: Software 22 . astrology. you can use a word processing application to write a letter. also known as publishing software. quilting. Retrieve data by asking questions. There's a World of Software Out There There's software for completing just about any task or for engaging in any pastime you can imagine including needlepoint. and control peripheral devices such as printers. Software companies use beta software to test the product in the real world and to find and correct bugs before the final release hits the stores. sorting or filtering. architecture. This software can often handle layout for newsletters and other publications. Presentation software like Microsoft PowerPoint and Corel Presentations is designed for creating on-screen presentations. if you are a business owner. and science. It allows you to combine text and graphics in a single document. keep track of files and directories. To learn more about applications. offers tools for precise control over text and graphics placement. Types of Software Word processing programs such as Microsoft Word and Corel WordPerfect allow you to create and edit documents. Beta software is a version of commercial software that's released before the full version.

Shareware is copyrighted and includes games. word processors. use.When you buy the product. In a multiple installation situation. Some software companies offer volume licensing or volume purchasing. While it may not seem like a big deal. screensavers. many Microsoft products distributed by original equipment manufacturers (OEM) (companies such as Dell.  Shareware . Don't rent or lease the software. the license comes in the box or appears online when you install the software. depending on the product and the size and type of organization. no technical support and no legal right to use the software. That's the agreement that appears during the installation process. It can even carry viruses. Check your End User License Agreement (EULA) for details. Network versions are installed on a server and may allow a specified number of users to access the programs concurrently. 23 Section 1-5: Software 23 .This is a license that allows you to use a program at no cost. When you buy software at a store. Freeware is copyrighted software that you can download. To use the software legally.Licensing Basics When you buy software. Compaq or Gateway) may not be transferred under any circumstances. If you continue to use the program. Register your product. A software product license gives you the legal right to run a software program on your computer.This license is intended to be used in a network or multiple-installation situation. Software Piracy Software piracy is the illegal distribution and/or copying of software for personal or business use. you may permanently transfer your rights to software that you have bought and used. End-User copying is one of the most common forms of software piracy. Don't install or copy software onto more computers than allowed by the license agreement. is another form of software piracy. Consumers who buy counterfeit software get no warranty. However. sharing software with others violates federal copyright law.000 and imprisonment of up to five years. or extensive duplication and distribution of illegally copied software. This license is typical for a home user. you must comply with the End User License Agreement (EULA). not the programs themselves. utilities. In some cases. you must reimburse the producer of the program as noted on the documentation that comes with the program. Penalties for software piracy can range from fines of up to $250. Check the EULA that came with the OEM products to determine transferability. The licensing options vary.  A multiple-user license . It typically involves friends loaning disks to each other or organizations not reporting the total number of software installations on computers. this license grants you use of the program. Avoiding Software Piracy      Keep your receipt as proof that you bought legal software. and legally pass around to others. and more. Counterfeiting.This license allows you to download and sample shareware for a trial period. This is a standard license for a business or organization. Don't make copies of software (including fonts and images) other than allowed by the license agreement. a certain number of copies are installed on several machines. you are actually buying a license to use the product. Types of Licenses  Freeware (public domain) .  Single-user license . An organization can save a lot of money if they choose to buy multiple product licenses.

click through the dialog boxes that appear. These "patches" are pieces of computer code that replace the faulty code in your software. do research and decide if you need and can afford these features. Visit the software manufacturer's website. A CD is convenient if you need to re-install the software later. An Overview of Installing Most software comes with an installation wizard that provides on -screen step-by-step instructions for loading software. and/or visit a computer store to see the product in action. you may be asked where you want to install the program and if you want to create a shortcut on your desktop. Click the button to begin the installation process. Some upgrades are free. read PC magazine reviews. read the instructions carefully before installing and upgrading software. you are putting parts of a program in different folders on your computer. You can also get notified about product updates. An upgrade costs less than the full version of the software. If you're downloading from a website. OR  Download the software from the manufacturer's website. How do you know when an upgrade is available? If you register software. As you are installing. Patches work only if you own the software. A dialog box shows the progress of the installation on the C:drive: 24 Section 1-5: Software 24 . To get a software upgrade:  Load a CD-ROM and install the upgrade. A software upgrade is software that typically includes new and enhanced features to simplify computer tasks. During the installation. while others require a fee.Software Upgrade Those who have purchased a software license agreement may want to upgrade the software at some point. you provide your mailing address and e-mail address so you'll be notified when a new version of the software is released. and special offers. You can opt out of receiving such notices. Either way. If you are considering an upgrade. A desktop shortcut allows you to launch a program without going to the Start menu or other location on your computer. Then. you might see an "Install Now" button like the one below for the Macromedia Shockwave Player. promotions. The software publisher may also allow you to download corrected versions of software.

Click OK. but it will be helpful if you start having technical trouble. you will have to launch the Setup program manually. close your anti-virus program and shut down your Internet connection. However.  Run Scandisk to help make sure your computer is in good shape before you install additional software. Sometimes when you install software. Follow the on-screen instructions to complete the installation. The computer will prompt you if you need to insert the disk. For example.  If you are downloading software from the Internet. title. Drivers that don't work well together could be causing the conflict.Help the Installation Go Smoothly The installation of new software can be as complicated as you choose to make it. You'll learn more about this tool in Unit 3. Record dates. make sure you scan it for viruses first. That means that you still need to insert the disk each time you want to run the program. and the program's location. Some programs aren't compatible. too. This may seem like a lot of work. What you do before the actual installation plays a major role. in the Run dialog box. Click the Install button. Click Start. Type a:\setup if using a floppy disk. Sometimes errors occur when you load new software or upgrade software. you do a partial installation. Keep a Record and Watch Out for Incompatibility Keep a record of the software you install.  Always back up or copy your files to a floppy disk or CD so that they will be recovered if your computer fails. most applications feature on-screen instructions. The Installation The process of installing new software varies based on the software. This utility can prevent or fix many common disk problems. They simply can't get along. The setup program starts automatically. Close all applications. 25 Section 1-5: Software 25 . the driver for your printer or other peripherals may need to be updated. Write down any messages that appear on the screen during or after the installation. any serial or registration numbers. or d:\setup if using the CD-ROM drive. personal computer users often neglect this necessary task. Follow the tips to make the process go smoothly. Choose Run. While backing up is usually routine for businesses. To install a Windows application:     OR Insert the installation CD in the CD-ROM drive (or another drive that reads CDs).  First. If you change your operating system. you can install a new Windows application using the automated Setup program included in most programs. A driver converts the instructions of the operating system to messages that the devices on your computer can understand.      If it doesn't start automatically. don't try to install new software while you have many other applications running.

26 Section 1-5: Software 26 .

Section 1-6: Cleaning a Computer By the end of this section. learners should be able to:  Clean a computer 27 Section 1-6: Cleaning a Computer 27 .

28 Section 1-6: Cleaning a Computer 28 . Use an anti-static wipe to lightly dust your monitor and surfaces. (Check the label). Cleaning the Monitor Always turn the monitor off and unplug it before you start the cleaning process. A safe cleaning solution for computer surfaces (not computer screens) is ammonia diluted with water or glass cleaner comprised mostly of ammonia and water. avoid putting your computer in an area with a lot of dust and don't stack papers. You can also use an anti-static wipe with rubbing alcohol to clean your mouse. such as scanning for viruses.cutting down on the amount of money you spend for new components or repairs. Remember. Mouse and More If your keyboard keys get dirty.Giving Your Computer a Long Life Cleaning your computer and doing preventive maintenance. Since it generates a lot of heat. you can clean them with rubbing alcohol. Don't eat or drink while working at your computer. Don't use furniture cleaners or strong solvents. these are for regular monitors . Make sure to turn off your PC and unplug it before doing this or any of the cleaning described in this section. lint-free cloth moistened with water only. clean the tracking ball and the inside of the mouse. the better. Use a cloth moistened with water on your laptop screen. Keep it Cool and Neat Don't restrict the airflow around your computer. Turn the mouse over. helps keep it running smoothly. dust is your computer's enemy. However.not directly on the surface you want to clean. Then. Clean the monitor housing and case (not the monitor screen) starting from the top and to the bottom IMPORTANT: To clean the monitor screen. depending on your mouse brand.not for laptops. Spray the cleaning solution (diluted ammonia cleaner or glass cleaner) on a paper towel or anti-static wipe. the milder the solution. You can also buy monitor-cleaning cloths. Preventative maintenance saves you time since it saves you the hassle of dealing with systems failures and data loss. Liquid spilled on your computer or monitor can harm the components. Pour the alcohol onto a paper towel or anti-static wipe . Use a can of compressed air with a narrow nozzle to blow out debris from between the keyboard keys and the air intake slots. Avoiding problems saves you money in the long run . use a paper towel or soft. Cleaning the Keyboard. books or other items on or around your computer. an internal fan cools your computer. So. Cleaning Computer Surfaces Remember. pop out the tracking ball by either popping off the cover or unscrewing it. Dust and dirt can cause the fan to fail.

29 I want to put another page number on here so here I go 29 .

30 I want to put another page number on here so here I go 30 .

fun and easy to use. 31 Section 2-1: Desktop and Start Menu 31 . This type of system is popular because it's logical. learners should be able to:         Discuss the parts of the Windows XP desktop Discuss the parts of the Start menu Locate the Taskbar Locate the Recycle Bin Log off and switch users Restart and Turn off the computer properly Launch programs from the Start menu Launch Internet Explorer from the Start menu Windows XP is an operating system that lets you use different types of applications or software. Windows XP is a graphical user interface (GUI). and a spreadsheet application to track your financial information. it allows you to use a word processing application to write a letter. meaning it can run several applications at the same time. This operating system has multitasking capabilities. For example.Section 2-1: Desktop and Start Menu By the end of this section. It has pictures (graphical) that you use (user) to communicate (interface) with the computer. Multitasking allows you to view this section on the Internet at the same time that you practice using other applications with Windows XP.

The Windows XP Desktop Like previous versions of Windows. and other parts of the operating system. Windows XP uses a desktop for the standard interface.  Taskbar: primarily used to switch between open windows and applications. By default Windows XP provides you with one desktop icon. The Start menu is your gateway to the applications that are on your computer. files. When you click the Start button. click the Start button. 32 Section 2-1: Desktop and Start Menu 32 . Learn more about using the Taskbar in a later section. such as system components. Search. and the right side allows access to common Windows folders (My Documents. applications. especially if you bought a computer with XP preinstalled. Think of the desktop as a workspace where you can access everything you need to operate your computer. The desktop contains:  Start button: one of the most important tools you will use while working with Windows XP. The Start button allows you to open menus and start applications. The Start Menu To begin exploring Windows XP. It also provides access to Help and Support. Your desktop's appearance may vary from the example shown below. the Internet. for example).  Icons (or graphical pictures): represent applications. Learn more about the Recycle Bin in a later section. The left side of the Start menu lists programs. and Run. etc. the Start menu appears. the Recycle Bin.

a pop-up menu appears. click the located at the top right of the window. 33 Section 2-1: Desktop and Start Menu 33 . Pop-up menus like this are called cascading menus.)  To close a program. For example.If you select All Programs. For example. a small black triangle appears next to the name of the application or function. programs with small black arrows beside them will open another cascading menu. In the example below. Exploring Programs Programs enable you to do work on the computer. Simply drag your mouse pointer to make your selection.  Click to open the program you've selected. and view the various cascading menus. if you recently opened Microsoft Word using Start All Programs Microsoft Word. The Start menu remembers items you've recently opened and places the icon on the Start menu so you can easily open it next time you open the Start menu. If a cascading menu is available. a word processing programs such as Microsoft WordPad allows you to create a basic document. the Word program has been selected.  Click All Programs and slide your mouse pointer until you've selected the program you want to open (it turns blue). To explore the Start menu:  Click the Start button. You can easily open a program from the Start menu using the All Programs button.  Move the mouse pointer to each option.  To exit the menus.  Click (or roll your mouse pointer over) All Programs. To open a program using the Start menu:  Click Start. the next time you open the Start menu.  Move the mouse pointer to the right and view other cascading menus. click outside the menu area or press Esc on your keyboard. (Remember. simply click the Word icon on the left side of the Start menu.

 Choose Internet. and Internet Explorer. 34 Section 2-1: Desktop and Start Menu 34 . Understanding the Taskbar The taskbar is the small blue bar you see at the bottom of your desktop. Click Show Desktop to quickly view your desktop without closing any programs or windows. Shortcut icons allow you to open an application quickly. you'll find the clock and several other icons depending on what you have installed on your computer. One type of icon is an object icon. You can add or delete shortcuts without affecting the programs on your computer. which contains icons for Internet Explorer. To launch Internet Explorer from the Start menu:  Click Start. Here. when you're printing a document. Recycle Bin. Note: You must be connected to the Internet for Internet Explorer to open a web page. It contains the Start menu and the Quick Launch bar.Launching Internet Explorer from the Start menu Internet. When you open or minimize a window or program. click the located at the top right of the window. You'll learn about creating shortcuts in a later section. Windows Media Player. Understanding Icons The small pictures on the desktop are called icons. These icons appear on your desktop and with little arrow in the left corner. the web browser that comes bundled with Windows XP. For example. Click an icon to open a program.  Click to open Internet Explorer. The box on the right is called the Notification Area. and Show Desktop. Microsoft also uses the Notification Area to remind you when software updates are available for download.  To close a program. Desktop shortcuts are links to files and programs. These icons allow you to open files and programs on your computer. double-click the icon. These buttons disappear when you close a window.  Then. Examples of object icons are My Computer. another choice on the Start menu. opens Internet Explorer. To open a program using an icon:  Place your mouse over the icon. a printer icon appears.  Text appears identifying its name or contents. a rectangular button appears on the taskbar that shows the name of the application. Other icons appear in the Notification Area detailing the status of your activity.

be sure to turn off (or shut down) the computer correctly. Click Restart.  A dialog box appears asking you if you want to Switch User or Log Off.Log off and Switch Users More than one person may use your computer. you're taken to a Windows XP logon screen where you're prompted to enter your username and password. If you're experiencing computer problems or have installed something new. and email accounts.  If you choose Log Off. For example. To turn off the computer:  Click the Start menu. A computer accounts tracks each person's unique settings.  Click Turn Off Computer. your applications will close. your applications will continue to run in the background while the new user logs on. If you choose to Switch User. documents.  A dialog box opens. Windows XP allows everyone who uses your computer to have separate computer accounts. To restart the computer:  Click the Start menu.  A dialog box opens. Turn Off and Restart the Computer When you've finished using Windows XP. Click Turn Off. 35 Section 2-1: Desktop and Start Menu 35 . To log off/switch users:  Click the Start menu and click Log Off. you can simply restart your computer. many family members may use the same computer at home while several coworkers may be able to access your computer on a computer network.  In any case.  Switch User allows someone else to log on to the computer.  Click Turn Off Computer. Windows XP even enables you to log off the computer so someone else can log on without having to restart the computer.

36 Section 2-1: Desktop and Start Menu 36 .

learners should be able to:         Recognize and use commonly used Windows XP toolbars Recognize and use commonly used Windows XP buttons Scroll Use and understand the function of the Minimize. Maximize.Section 2-2: Windows XP Windows By the end of this section. and Restore buttons Move a window using the Title bar Click and drag to resize a window Tile and cascade windows Switch between windows 37 Section 2-2: Windows XP Windows 37 .

the example below features many of the elements common in Windows XP. The options vary depending on the program.Windows XP got its name from one its most basic elements: the window.. and commands that make the operating system easy-to-use. paste. This is where you do your work with a program. such as writing a letter. the workspace will appear differently. Windows XP Bars and Buttons Windows XP offers several tools. It's displayed as white text on blue background by default. While Word is a word-processing program.. The Close button is at the far right end of the title bar. Some menu options are followed by ellipsis. you'll see the Minimize and Maximize buttons. which let you see a list of commands. The title bar is the horizontal bar at the top of a window. Next to the Close button. To the right is an example of a Microsoft Word window. which feature helpful tools to help you perform tasks. file. It looks like a box with an X in it. The Control menu button is the icon at the far left end of the title bar. menus. 38 Section 2-2: Windows XP Windows 38 . It contains several menus. The rectangular work area for a program. or do other tasks. Some Windows XP programs have toolbars across the top of the window. Learn more about these buttons in the next section. The Control menu button opens a menu you can use to control the window. Depending on what program you're working with. The workspace is the white area inside the window. Choosing a menu option followed by an ellipses will open a dialog box. or other task is called a window. Click the Close button to close a window or to exit a program. cut. or. The toolbar buttons allow you to print. The menu bar is the below the title bar.

the maximized window shrinks to its previous size (the size it was before you maximized it). 39 Section 2-2: Windows XP Windows 39 . The Minimize button is among the three buttons at the right end of the title bar. Note: You cannot size a window if it's been maximized. (You can also place the pointer over the borders of the window. To change the size of a window:  Hover the mouse pointer over any corner of the window. arrow to scroll down. hide.  Click and hold down the left mouse button. and Restore buttons. arrows to scroll up one page at arrows to scroll down one page button to open a browse menu. or maximizing. Maximizing. It looks like two windows near one another.  Click the OR  Click and drag the scroll bars to view your document. If you click the Restore button. is used to enlarge a window to cover the entire desktop. and Restoring Windows Windows allows you to easily enlarge. Make sure the mouse pointer change into a two-headed arrow before you try to size the window.  Drag the arrow out or in to make the window larger or smaller. which looks like a small window. This button has a small dash (or minus sign). restoring. The Minimize button shrinks the window and places it on the taskbar while leaving the program running.  Click the at a time. After a window is maximized. To scroll:  Click the  Click the  Click the a time. or shrink a window using the Minimize. Maximize. Sizing Windows Sizing window is slightly different from minimizing.)  The mouse pointer changes into a double-headed arrow. the Maximize button changes to the Restore button. The Maximize button. Use the scroll bar to view hidden information.Scrolling The scroll bar appears at the right side or the bottom of a window when all the information in that window can't be seen at the same time. Minimizing. arrow to scroll up.

Moving a Window Using the Title Bar Sometimes a window may obscure an item you want to click on or view. To return to your previous window arrangement:  Right-click on a blank area of the taskbar. To keep better track of multiple windows. try cascading or tiling the windows. If windows are tiled vertically. Tile Windows Horizontally. moving and sizing multiple windows can create confusion.  Choose Cascade Windows. (You cannot move a window that has been maximized other than to use the Minimize button. Windows can be tiled horizontally or vertically. Tiled windows are next to each other.)  Drag the window to the place where you want it and release the mouse button. To show the desktop:  Right-click on a blank area of the taskbar. they appear one above another. Cascading windows are layered on top of each other.  Select the Undo command. they appear side by side. To cascade or tile windows:  With two or more windows open. Tiling and Cascading Windows Sometimes. If windows are tiled horizontally. or Tile Windows Vertically.  Click and hold down the left mouse button. To move a window:  Place the mouse pointer over the title bar (at the top of the window). right-click on a blank area of the taskbar.  Choose Show the Desktop. 40 Section 2-2: Windows XP Windows 40 .

41 Section 2-2: Windows XP Windows 41 . For example. if you have three or more email message windows open. To switch between windows:  Open more than one program. However. the title bar is light blue. Switching Using the Keyboard Method When you have more than one window open. you'll see one button on the taskbar. Once it's outlined with a box. It also allows you to easily move between open windows. when you open Outlook Express. Unlike previous versions of Windows. Tab to the window you want to view. When a window is active on the desktop. Windows XP keeps the taskbar from getting too cluttered. The window you select becomes the active window.  Click on any part of the window you want to work with. Simply click the button to select from the pop-up list of open windows.  Size the windows so they're open on the desktop. It groups the buttons when too many accumulate on the taskbar. one button represents the Outlook Express's open windows. When a window is inactive. release both keys. its title bar (and button on the taskbar) is blue. Press and hold down the Alt key while pressing the Tab key.Switching Between Windows Windows XP allows you to have more than one program open at the same time. OR  Click the program buttons on the taskbar to activate the window you want to work with. you can also switch between them using the keyboard. A menu featuring file and program icons appears. To switch between window using the keyboard method:     Open more than one program or window.

42 Section 2-2: Windows XP Windows 42 .

Section 2-3: Customizing Windows XP By the end of this section. learners should be able to:      Navigate the Control Panel Set the time and date Customize the screen with a screensaver and wallpaper Customize the screen resolution Customize the Taskbar 43 Section 2-3: Customizing Windows XP 43 .

if you were to choose the Display icon. the window presents a List of Tasks and related Control Panel icons. OR  Many folders feature a link to the Control Panel in the See Also dialog box (only in XP view). thereby making it more user-friendly. The Control Panel features a number of tools that will help you control how Windows XP features look and act. you must switch to Classic View. To switch to Classic View:  Click the Classic View link on the left side of your Control Panel. To access the Control Panel:  Click Start. Use the menu bar and toolbar buttons to navigate and further explore Control Panel options.Introduction to the Control Panel You don't have to be a computer genius to use Windows XP.  Click Control Panel.it only provides you access to the most commonly used tools. OR  Type Control Panel in the Address dialog box found on any Windows XP window. If you click a Category. However. But first you must learn how to access the Control Panel. To access ALL of your Control Panel tools. you'll notice that the See Also and Troubleshooters dialog boxes provides several more related options. Navigate the Control Panel If you're used to a previous version of Windows. Note: Task and Control Panel icons perform basically the same functions. If you look at the left side of the window. The new Control Panel design provides multiple ways to do something. For example. 44 Section 2-3: Customizing Windows XP 44 . but if you know something about how to set up some basic features and functions. However. Clicking this link opens the Display Properties dialog box. notice that you can "Choose a screen saver" in the Pick a Task list.  Click the Switch to Category View link to switch back. you'll notice that the Control Panel in Windows XP looks very different. Windows XP makes this easier than ever with the Control Panel. the Display Properties dialog box opens. the new Control Panel design doesn't provide you with access to every available Control Panel tool . it will do a lot more for you.  The Control Panel opens. The Windows XP Control Panel is divided into Categories.

click the Time Zone tab and use the drop down box to change the time zone. To change the time and date: 1. 6. 7. In the Background box. Choose Adjust Date/Time. Changing the Wallpaper Wallpaper is the background image that appears on your desktop. click Change the date and time. Under Pick a Category. 4. Follow above steps 5-9. To change the wallpaper:       Open the Control Panel (located in Start menu). we'll explain how to perform some common Control Panel tools. Click and select the current time to make a change. The Date and Time Properties dialog box opens. 2. 8. Use the drop down box to set the month and year. 9. OR 1. 4.)  Click the Customize Desktop button to alter your desktop icons or display a web page on your desktop. 3. Right-click the time in the lower right on your desktop. click Appearance and Themes. The Date and Time Properties dialog box opens. Use the drop down boxes to alter wallpaper position or color. Advanced Users:  Click Browse to choose a picture from the My Pictures folder (or navigate to a picture located in another folder. Windows XP offers many wallpaper choices. 5. click or use the arrow keys to view the choices. Time. 2. Click OK to close the dialog box. Under Pick a Category. Language. Click the correct date on the calendar. The Display Properties dialog box opens with the Desktop tab selected. 3. Open the Control Panel (located in Start menu). 45 Section 2-3: Customizing Windows XP 45 . and Regional Options.Set the Time and Date In the following pages. Click OK to close the dialog box. Under Pick a Task. click Date. Under Pick a Task. click Change the desktop background. If necessary.

click Preview to view each option on your computer screen. provide some privacy. click Appearance and Themes. (A dialog box will notify you if your choice doesn’t have any options. determine how many minutes should pass before your screen saver turns on. screen savers helped prevent images from being burned into the monitor. Press any key on your keyboard to return to the dialog box. Under Pick a Task. 46 Section 2-3: Customizing Windows XP 46 . and enhance or work or home environment. The Taskbar and Start Menu Properties dialog box opens with the Taskbar tab displayed. Under Pick a Category. click Choose a screen saver. To change the screensaver:     Open the Control Panel (located in Start menu).  Click the arrow to open a drop down box. click Taskbar and Start Menu. Under Pick a Control Panel icon.  Use the checkboxes to customize its appearance and click OK.  Click Settings to customize the appearance or your chosen screen saver. The Display Properties dialog box opens with the Screen Saver tab selected. Windows XP comes with several screen savers. Customizing the Taskbar You already know about the Taskbar. Under Pick a Category. Now. screen savers entertain us.Changing the Screensaver In the early days of computing. Or. Click or use the arrow keys to view the choices. Click OK to close the dialog box. Click the Start Menu tab to switch between the XP Start menu and Classic Start menu. click Appearance and Themes. Classic Start menu is the Start menu featured in older versions of Windows. but did you know you can customize its appearance? To customize the Start menu:     Open the Control Panel (located in Start menu).  In the Wait box.

learners should be able to:  Create a file  Create a folder  Discuss drives 47 Section 2-4: Files and Folders 47 .Section 2-4: Files and Folders By the end of this section.

and your own files.  Type. Accessories  Notepad opens. Some common file name extensions are:        doc: Word or WordPad document txt: Notepad text file eml: Email file xls: Excel spreadsheet htm or html: HTML file (web page) ppt : PowerPoint presentation mbd: Access database Creating.) For example. In the Save as type drop down box. including operating system files. 48 Section 2-4: Files and Folders 48 . In fact. and Deleting Files With Windows XP. The Save As dialog box appears. Name your document new document. (The filename and filename extension are separated by a period. "This is my new document. Different types of files store different types of information. There are many different types of files. you can rename it. Once you've created a file. a document created using WordPad might have the file name. Renaming. letter to John."  Choose File Save from the menu      bar (Ctrl + S). almost all of the information stored in a computer is stored in a file. Your file is now saved to the desktop. Save your file to the desktop. Click Save. program files. you can create a file using different programs such as WordPad or Notepad. be sure your document is saved as a text document.  Choose All Programs Notepad. Each file is given a filename and has a three-letter filename extension that identifies the file type.What is a File? Files are collections of information. To create a file using Notepad:  Click Start.doc.

 Choose Yes. Edit. Tools. ready to be retyped.  Navigation bar: contains the Back. 49 Section 2-4: Files and Folders 49 . the file is located on the desktop). To open and view the contents of the My Documents folder:  Double-click the My Documents icon on the desktop.  Choose Open.To rename a file:       Locate your file (in this case. OR  Open the Start menu and choose My Documents. To delete a file:     Locate your file (in this case. Right-click the file icon.  Other Places: convenient list of your computer's places Folders. Type a new name and press Enter. and  File and Folder Tasks list: a convenient list of tasks Help menus. you may only create a few files.  The file is moved to the Recycle Bin.  The My Documents folder opens. and Views buttons. Choose Rename. Over time.  Details: describes the folder  Address bar: shows current folder location. you'll create MANY files. Use the drop down arrow to navigate your computer's places. The file is renamed. Forward. OR  Right-click the My Documents icon (on the desktop). Up. Favorites. the file is located on the desktop). create folders. Search. To keep your files organized. The filename is highlighted in blue. All Windows XP folders include the following features:  Title bar: contains the name of the folder  White space: displays contents of the folder (folders and files)  Menu bar: contains the File. What is a Folder? When you first start using Windows XP. View. Right-click the file icon. A Confirm File Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. Choose Delete.

ready to be retyped. OR  Open My Documents.  Type a new name and press Enter.  A new folder icon appears in My Documents. practice creating a Job Search folder in the My Documents folder.  The folder is moved to the Recycle Bin. Renaming.  Click the folder icon.  Choose Delete this folder from the File and Folder Tasks menu.  Choose the Make a New Folder link from the File and Folder tasks menu.  Your hard drive (the drive inside your computer) is known as the (C:) drive. Choose Delete. What is a Drive? A drive.Creating. 50 Section 2-4: Files and Folders 50 .)  Type a new.  Your floppy disk drive is known as the (A:) drive. OR To delete a folder:     Locate your folder. is hardware on which you can store files and folders.  Choose Yes. with its name highlighted. Choose Rename.  Choose File New Folder. Here. it is usually called (D:) Choose where you'll save your files during the Save As process. Right-click the folder icon. you may want to create a folder within a folder. more descriptive name and click Enter. OR  Open your folder. A Confirm Folder Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. Right-click the folder icon.  If your computer has a CD ROM drive. Most computer users store their files on the (C:) drive. or disk drive.  Open your folder. and Deleting Folders At some point.  Choose Rename this folder from the File and Folder Tasks menu.  Click the folder icon. (The default is New Folder. To create a new folder in the My Documents folder:  Open My Documents. To rename a folder:     Locate your folder. Disk drives are assigned a letter. The folder name is highlighted in blue.

and the Recycle Bin Navigate between files. My Computer. folders. Windows Explorer. and drives Move files and folders Copy files and folders Select more than one file or folder Discuss the function on the Recycle bin Put files in the Recycle bin Retrieve files from the Recycle bin Empty the Recycle bin 51 Section 2-5: Using Files and Folders 51 . learners should be able to:          Discuss My Documents.Section 2-5: Using Files and Folders By the end of this section.

 A list of folders opens in the left pane. Feel free to use. and manage files. rename. To explore Windows Explorer:  With Windows Explorer open.Introduction to My Documents My Documents is a folder that provides you with a convenient place to store your important files and folders. print. My Pictures. scroll until you see the Control Panel icon in the left pane.  Click the Control Panel icon. Exploring Windows Explorer Windows Explorer is a file management tool that lets you create. move. rename. The contents (of the Control Panel folder) display in the right pane. rename. the file is automatically saved in My Documents unless you've chosen a different folder or drive. 52 Section 2-5: Using Files and Folders 52 . My Documents includes a few default subfolders called My Music.  To close Windows Explorer. and delete folders. To open Windows Explorer:  Open My Documents. you can quickly reach My Documents in the Start menu or by double-clicking the My Documents icon on your desktop. Very important! When you save a file.  Practice viewing other folders in the list. Remember. or delete these folders. and My Videos. click the small black X in the upper right of the list OR click the Folder button.  Click the Folders button on the Navigation toolbar. It also allows you to copy. delete.

Under File and Folder Tasks. print. you can create. OR  Right-click the My Computer icon (on the desktop). With this tool.Exploring My Computer My Computer is another tool you can use to manage files and folders. 53 Section 2-5: Using Files and Folders 53 . To open My Computer:  Double-click the My Computer icon on the desktop. OR  Open the Start menu and choose My Computer.  My Computer opens. Click the file or folder you want to copy. Click the Copy button. move. Locate the file or folder you want to     OR copy in My Documents or its subfolders. delete and rename files. rename and move folders and copy.  Choose Open. It also allows you to gain access to other system tools. Copying and moving are two useful techniques. Copying Files and Folders Windows offers several ways of working with files and folders. To copy a file or folder:  Open My Documents.  Choose Edit OR Copy. click Copy this file or Copy this folder. select the place where you want to copy the file or folder. THEN  Locate the file or folder you want to copy and choose Edit OR Paste. (Ctrl + V)  Right-click the file or folder and choose Paste. In the Copy Items dialog box. (Ctrl + C)  Right-click the file or folder and choose Copy.

small icons. To choose the view for your files or folders:     Open My Documents. click the first file. A large black dot appears next to your current choice. Choosing Views You can choose how you want to display files and folders.  Click the file or folder you want to move.  Locate the file or folder you want to copy and choose Edit Paste. Selecting More Than One File Or Folder To copy or move more than one file or folder:  Hold down the Ctrl key and click to select the files or folders you want to move or copy.  Under File and Folder Tasks. Click the Views button. The file or folder darkens when you select it. All of the files will be selected. (Ctrl + V) OR  Right-click the file or folder and choose Paste. Display them as thumbnails. To move files and folders:  Open My Documents. or as a list with details including size. Choose your view. press and hold down the Shift key. as a list. and click the last file. click Move this file or Move this folder. To select a consecutive group of files. tiles. A drop down menu appears. OR  Choose Edit OR Cut. 54 Section 2-5: Using Files and Folders 54 . Locate the file or folder you want to move in My Documents or its subfolders.  Copy or move the file or folder using one of the methods explained on the previous pages. type and date last modified. select the place where you want to move the file or folder.Moving Files and Folders Moving files and folders is relatively easy using My Computer or Windows Explorer.  The files or folders darken as they are selected. (Ctrl + X)  Right-click the file or folder and choose Cut.  In the Move Items dialog box. large icons.

Section 2-6: Shortcuts and the Recycle Bin By the end of this section. learners should be able to:  Define a shortcut  Add a shortcut  Use the Recycle Bin 55 Section 2-6: Shortcuts and the Recycle Bin 55 .

Right-click the file. The shortcut icon has a small arrow in the left corner to help you distinguish it from the actual icon that represents programs and files.  Release the left mouse button and a shortcut is moved to the desktop.  Resize the window so you can see the desktop. or folder for which you want to make a shortcut.  Click the file. the original item still exists on your computer in its original location. program.What is a Shortcut? A shortcut offers a way of doing a task more quickly such as starting a program or accessing a document. you will learn three ways to create a shortcut. This method requires you to right-click. press Ctrl + Shift while dragging the file to the desktop to create a shortcut. A pop-up menu appears.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag  Release the left mouse button and a shortcut is moved to the desktop. To add a shortcut by right-clicking:     Open Windows Explorer or My Computer. the shortcut onto desktop (in the left pane). Alternatively. Choose Create Shortcut. 56 Section 2-6: Shortcuts and the Recycle Bin 56 . The icon above is a desktop shortcut for the Things to Do document that's actually stored in this particular user's My Documents folder. To add a shortcut to the desktop using Windows Explorer or My Computer:  Open Windows Explorer or My Computer. Adding a Shortcut In this section. or folder for which you want to make a shortcut.  Choose File Create Shortcut. Choose the one that works best for you. Double-click a drive or folder.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag the shortcut onto desktop (in the left pane). Right-click to Add a Shortcut One shortcut creation method works in both My Computer and Windows Explorer. When you delete a shortcut.  Double-click a drive or folder. The item darkens when you select it. program.

is where you put a file or folder if you want to delete it.  The item is restored to its original location.  Click Restore this item. You can open the Recycle Bin anytime and see what's inside by double-clicking the Recycle Bin icon located on the desktop or using Windows Explorer. Inside. Using the Restore all items link (located in the Recycle Bin Tasks list) will move all files and folders in the Recycle bin back to its original location on your computer. you'll see a listing of deleted items. Windows Explorer. click to select the file. To restore all items in the Recycle Bin:  Click the Restore all items link in the Recycle Bin Tasks list. . OR     Right-click the file or folder you want to delete. "Are sure you want to send the file or folder to the Recycle Bin?" Click Yes. choose Delete. Placing Files in the Recycle Bin To move an item to the Recycle Bin from the Desktop. Emptying the Recycle Bin Emptying the Recycle Bin permanently deletes the items. To restore one file. 57 Section 2-6: Shortcuts and the Recycle Bin 57 . A dialog box appears asking. To empty the Recycle Bin:  Click the Empty the Recycle Bin link in the Recycle Bin Tasks list.  The items are restored to their original location.What is the Recycle Bin? The Recycle Bin.  Restore all items changes to Restore this item. the desktop icon that resembles a wastebasket. Retrieving Files From the Recycle Bin Placing an item in the Recycle Bin doesn't mean you can't retrieve it at a later date. or My Computer:  Click and drag the file or folder to the Recycle Bin. When the pop-up menu appears.

58 Section 2-6: Shortcuts and the Recycle Bin 58 .

learners should be able to:  Search for files and folders using the Search Companion 59 Section 2-7: The Search Companion 59 .Section 2-7: The Search Companion By the end of this section.

Finding a file can take seconds. Use the Back button if necessary. type in a different name and/or location. It's helpful if you can remember something about the missing file such as all or part of the filename. hover your mouse pointer over the filename. If you don't find the file or folder you're looking for on the first try. OR  Open My Computer and click the Search button. a word or phrase in the file. etc. much longer depending on the type of search and where you look. finished searching. Click Search. search for it using Microsoft XP's Search Companion. Double-click the file to open it. The more criteria contained in your search. A yellow pop-up window displays. and size. telling you its location. To search using the Search Companion:     Enter as much information as you can remember into the Search Companion. OR  Open My Documents and click the Search button.  Your search results display in the white space. when you last worked with the file.Opening the Search Companion When you have trouble finding a file or folder on your computer. the file type. click Yes. Click the drop down arrows to add more criteria. the Search Companion tells you what it's searching. file type.  Once you click Search. minutes or much. The Search Companion prompts you with questions to help you refine your search. the more refined the search becomes. To open the Search Companion:  Open and Start menu and choose Search. or what drive it's on.  The Search Companion opens in the left pane and presents the following list of options: Using the Search Companion Let's say you choose to search for a particular file.  The Search Companion tells you when the search is complete and prompts you with more Search options. To quickly review files listed in your search results.  If your search is complete. 60 Section 2-7: The Search Companion 60 .

For example.Previewing Image Files You can preview image documents (including fax documents) using the Windows Picture and Fax Viewer without opening an image editing program.jpeg. To preview an image file:     Right-click the file and choose Preview from the pop-up menu. Use the control buttons at the bottom of the window to perform basic tasks without opening an image editing program. let's say you have a file named 09786. You may wonder what the file looks like. The Windows Picture and Fax Viewer opens. 61 Section 2-7: The Search Companion 61 . This is especially useful when browsing through a list of non-descriptive filenames. Use the arrow buttons to view images as a slideshow. displaying the image file.

62 Section 2-7: The Search Companion 62 .

Section 2-8: User Accounts By the end of this section. learners should be able to:     Understand the nature of user accounts Create a new account Change an account Change the way users log on and off 63 Section 2-8: User Accounts 63 .

When finished. and is disabled by default. This account type is great for kids or students. The administrator account can never be disabled or deleted. In Windows XP.  A User Accounts window appears. or remove his or her password.Understanding User Accounts A user is someone who uses a computer. The User Accounts window presents you with an -to-use interface. Enter the name of the     new account and click Next. easy Creating a New Account You can create new user accounts as needed. including other accounts. change pictures and related personal data. Users with standard accounts can install programs and hardware. change. there are three types of user accounts. click the User Accounts icon in the Control Panel. click each one and read the list of actions that can be performed by the account type. The new account now appears in the User Account window. Standard account. and create. Managing User Accounts To easily manage user accounts. 1. A user account defines what a user can do using Windows XP. If you're not sure. 2. To create a new account:  Click Create a New Account in the User Accounts window. The guest account doesn't require a password. 64 Section 2-8: User Accounts 64 . Administrator account. 3. The administrator can do everything with the computer and can go anything he or she desires essentially giving them control over the entire computer. can't add or remove programs from the computer. giving others access to your computer (without sharing your password). Choose Computer Administrator or Limited by clicking the appropriate radio button. click the Create Account button. The next window asks you to pick an account type. Guest account.

change the picture. To change an existing user account:  Click Change an Account in the User Accounts window. Changing User Log on/Log off Procedures You can also select the way users log on and log off. change the account type. To change log on and log off options:  Click Change the way users log on and off in the User Accounts window. Make necessary changes.  A window appears asking you which account you want to change.  The next window (figure below) allows you to change the name on the account.  You'll see two checkboxes that allow you to enable the Welcome screen and Fast User Switching. Passwords provide security and prevent unauthorized users from logging in using someone else's user account. or delete the account.Changing An Account Any account can be easily edited or changed from the User Accounts window. create a password.  Use the Back button to return to the original list to make any additional changes. Fast User Switching allows you to switch to another user account without closing any programs. 65 Section 2-8: User Accounts 65 .

66 Section 2-8: User Accounts 66 .

and mobility needs 67 Section 2-9: Accessibility 67 . learners should be able to:  Use the Accessibility Options dialog box  Adjust Windows XP for vision. hearing.Section 2-9: Accessibility By the end of this section.

To access the Accessibility Options dialog box:      Open the Control Panel. and General. Click the Accessibility Options link. Enable StickKeys so you don't have to hold down several keys at once on the keyboard. To use ToggleKeys. In this section. 68 Section 2-9: Accessibility 68 . check the Use StickyKeys box and press the Settings button to adjust your personal settings.Accessibility & the Accessibility Options Dialog Box As you know. you can use them by pressing the Shift key five times in a row. Once you enable or disable these. The Keyboard tab allows you to change the way your keyboard inputs information into Windows XP. Adjusting the Keyboard When you open the Accessibility Options dialog box. Display. click the Use ToggleKeys checkbox and click the Settings button to adjust your personal settings. we'll focus on how Windows XP allows you to configure your computer's input and output behaviors to accommodate people with a range of disabilities. The Accessibility Options dialog box opens. Enable FilterKeys to ignore brief or repeated keystrokes. To use FilterKeys. NUM LOCK. Togglekeys. Enable ToggleKeys if you want to hear tones when pressing CAPS LOCK. StickyKeys. click the Accessibility Options link. a computer functions with both input (keyboard and mouse. For example. The following features are especially helpful for users who have difficulty using the keyboard. Under Or pick a Control Panel icon. Mouse. and SCROLL LOCK. Filterkeys. for example) and output (monitor and printer. To use StickKeys. for example) devices. notice that it is equipped with five tabs: Keyboard. StickKeys allows you to press one key at a time rather than having to hold them down all at once. click the Use Filterkeys checkbox and click the Settings button to adjust your personal settings. The Accessibility Options window opens. Sound. if you want to use Control + Alt + Delete.

Use the sliders to change the cursor blink rate and the width of the cursor. Sound Sentry enables these warnings to appear on your screen instead of as a sound. Windows XP uses sound to alert the user to certain warnings or notices. These features are especially helpful for users who are visually impaired.Adjusting the Sound The Accessibility Options Sound tab allows you to enable Windows sounds to help you operate Windows XP. These features are especially helpful for users who are hearing impaired. click the Use ShowSounds checkbox. To use MouseKeys. LEFT ALT+LEFT SHIFT+NUM LOCK. To use ShowSounds. ALT+SHIFT+PRINT SCREEN. click the Use MouseKeys checkbox. Clicking the Settings button enables the shortcut for High Contrast. click the Use High Contrast checkbox. Then choose the kind of visual warning you want to receive. Choose from two options: To enable High Contrast. Clicking the Settings button enables the shortcut for MouseKeys. 69 Section 2-9: Accessibility 69 . To use Sound Sentry. Use ShowSounds to tell any programs to show text for any sounds or speech they may use. click the Use SoundSentry checkbox. Choose from two options: SoundSentry. Using MouseKeys The Mouse tab allows you to use the numeric keypad on your keyboard to control the pointer. ShowSounds. Adjusting the Display The Display tab allows you to use high-contrast colors and adjust the cursor to make reading easier.

Use the drop down menu to select the desired time.The General Tab The General tab provides some other accessibility control options. Computer administrators can apply all accessibility options to the logon desktop and apply all accessibility settings for each new user. 70 Section 2-9: Accessibility 70 . Administrative options. Receive a warning when turning a feature on or make a sound when turning a feature on or off. Turn on SerialKeys so other input devices (other than the traditional keyboard and mouse) can work with Windows XP. SerialKeys. users can turn off accessibility features after being idle for a specific period of time. If accessibility features are turned on. Notification. Automatic reset.

Under Pick A Task. click Configure Windows to work for your vision. The Accessibility Wizard opens. 71 Section 2-9: Accessibility 71 . and mobility needs. click Next to beyond the welcome screen.  The Accessibility Wizard opens. many users with disabilities purchase additional programs and devices to aid in their daily computer use. While Windows XP provides basic accessibility tools to users with special needs. Click the Accessibility Options link. or mobility needs. The Text Size Page Once you've successfully opened the Accessibility Wizard. each step asks you to input some information and then uses that information to accomplish a certain task. In the Text Size window. click or use the arrow keys to select the smallest text you can read. Click Next. hearing. To open the Accessibility Wizard:  Choose Start All Programs Accessories Accessibility Accessibility Wizard. Microsoft Windows XP's Accessibility Wizard allows you to customize your computer with tools designed to help meet your vision.What is the Accessibility Wizard? Wizards are helpful programs that lead you through a series of steps. hearing. The Accessibility Options window opens. OR      Open the Control Panel. Usually.

depending on your computer. if you choose. select the type of disability that you have so the wizard can help you select some options to meet your needs. You may also be able to switch to a lower screen resolution. "I have difficulty using the keyboard or mouse. Windows XP is now configured for your needs. you'll see some checkboxes that allow you to select how your display appears. use Microsoft Magnifier. Make your selection(s) and click Next. and display personalized menus. For example. Continue using the Accessibility Wizard until you reach a summary screen. 72 Section 2-9: Accessibility 72 ." the next several pages present you with options to best meet your needs. The Set Wizard Options Page On this page.The Display Settings Page On this page. Make your selection(s) and click Next. You can choose to change the font size.

the Accessibility Wizard. the Magnifier shows at the top of the screen. The Magnifier starts as a minimized option on your computer. Narrator reads typed characters aloud. It creates a separate window that shows a magnified portion of your screen. 73 Section 2-9: Accessibility 73 .  Read typed characters. Show Magnifier. and utility manager. However. By default. By default. on-screen keyboard. Narrator starts as a minimized option. narrator. The Narrator The Narrator can read items on the screen to you. the Narrator window opens.  Move mouse pointer to the active item. the Magnifier follows what you do on the keyboard. the Narrator works only in English and may not work with every program installed on your computer. Start Minimized. Here. To open the Magnifier using the Start menu:  Choose Start All Programs Accessories Accessibility Magnifier. Invert Colors. you can:  Announce events on screen. To open the Narrator using the Start menu:  Choose Start All Programs Accessories Accessibility Narrator. Microsoft Magnifier makes the screen more readable. The default setting is 2. you can:  Set the magnification level. However. Use the drop down arrow to select the size that meets your needs. Narrator moves your mouse pointer to the active window item for you. enables such utilities as magnifier. When typing a document.  Start Narrator minimized. Here. the Magnifier Settings window opens. Whether you open the Narrator using the Accessibility Wizard or using the Start menu.  Follow the Mouse Cursor. the Magnifier follows the cursor and magnifies the text as you type or make changes. By default. the Magnifier shows whatever you are      pointing to with your mouse. Follow Text Editing. working with your responses. Your computer will also need to be equipped with a sound card and speakers for the narrator to function properly. Whether you open the Magnifier using the Accessibility Wizard or using the Start menu. Narrator announces new windows that appear or system messages. Inverts the colors in the magnifier. you can also turn them on via the Start menu. Follow Keyboard Focus.The Magnifier Remember.

74 Section 2-9: Accessibility 74 .microsoft.The Onscreen Keyboard and Utilities Manager The Onscreen Keyboard opens an onscreen keyboard on your screen. This is a limited version. but you can learn about other utilities such as this at http://www. Accessories Accessibility Utilities Manager. You can use the mouse to click the keys. The Utilities Manager is a helpful tool that allows you to manage all of the Accessibility tools. To start the Utilities Manager:  Hold down the Windows key + U. This window tells you which Accessibility tools are currently running and may help you troubleshoot any problems.com/enable. OR  Choose Start All Programs  The Utilities Manager opens.

learners should be able to:  Use the Help and Support Center 75 Section 2-10: The Help and Support Center 75 .Section 2-10: The Help and Support Center By the end of this section.

you can pick a help topic.  The home section is displayed. click Display or Cancel  If you click Display. If you get stumped. Here.  Click Cancel to close the dialog box and begin a new search. The Index option works like any other index. whereas others are stored on the Internet. Notice that the Home section looks and acts much like a web page. As you use Help. you arrive in the home section. Windows XP features an easy-to-use Help and Support Center to assist you.  Double-click a topic you want to explore in the left pane. providing you with a fast and easy way to locate topics and resources.Opening the Help and Support Center You don't have to remember how to do everything with Windows XP. To access the Help and Support Center:  Click Start Help and Support. The entire index is displayed in alphabetical order in the left pane. To use the Index:  Open the Help and Support Center.  If a Topics Found dialog box appears.  The Help and Support Center window opens. search. When you first on the Help and Support Center.  The Index opens. 76 Section 2-10: The Help and Support Center 76 . information about the topic displays in the right pane. The Index Notice the buttons across the top of the home section. and ask for outside assistance. pick a task. notice that some Help files are stored on your computer.  Type in a keyword that pertains to the topic you're interested in.  Click the Index button. Information about the topic displays in the right pane or a Topics Found dialog box appears.

Go to a Windows Web site forum. To review pages you've visited in the past. To use search:  Open the Help and Support Center. Support If you are having trouble with Windows XP that you can't resolve on your own. When you want to review your Help Favorites. click the Add to Favorites button. type in a keyword that pertains to the topic you're interested in and click the green arrow key.Favorites and History Favorites The Favorites option works much like Favorites in Internet Explorer. keeps track of all of the Help and Support Center pages you have visited on the Internet. open the Help and Support Center and click the Favorites button. view your screen. or work on your computer. Whenever you find a help page you want to visit again in the future.  Click to choose a result that best answers your concerns. Windows Newsgroups are online resources that allow to you to communicate with other Windows users about any problems you may be having. you can invite someone you trust to chat with you. view your desktop. Get help from Microsoft.  The explanation will display in the right pane. You can get support in a variety of ways: Ask a friend to help.  Your search results are listed in the left pane. 77 Section 2-10: The Help and Support Center 77 . click the History button. If you have an Internet connection. Double-click any of the links to display any of the pages. History The History option. and work on your computer. chat. you can allow a Microsoft support professional to answer your questions via email. Help's Search Function Searching for help topics is perhaps the fastest and most useful way to use the Help and Support Center. there is support available to you in the Help and Support Center.  In the Search box. as in Internet Explorer. To access Support. The page will be added to a Favorites list. click the Support button. Using an Internet connection.

78 Section 2-10: The Help and Support Center 78 .

Section 2-11: Printers and Faxes By the end of this section. learners should be able to:  View installed printers or fax printers  Add a printer  Troubleshoot common printing problems 79 Section 2-11: Printers and Faxes 79 .

If buying a new printer. Most printers have a flashing light to indicate a jam. If an icon for your printer doesn't appear. making it easy to install. The Printers and Faxes folder opens. Note: Many of the latest Plug and Play printers connect through a USB port. you may not need the Add a Printer Wizard. you'll see several helpful links.  Make sure the computer knows what printer you are using. In the left pane. follow the Add a Printer instructions on your computer. make sure to do your research before you make a purchase. if the paper size selected differs from the one in the paper tray. Under Pick A Task. In the right pane. choose Printers and Other Hardware. Adding a Printer Adding a printer is simple using the Add Printer Wizard available in the Printers and Faxes folder. Under Pick a Category.  Check to see if there is a paper jam. If you do have to use the wizard and your printer isn't listed in the Windows XP list (which usually displays when you try to add a new printer) you may have to contact the printer manufacturer for a driver. turned on and has paper in it. When you get the driver. Check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. To view the Printers and Faxes folder:        Open the Control Panel. Before trying to add a printer:  Make sure your printer is compatible with Windows XP. If it is switched to Offline mode. Make sure the printer is plugged in. you will not be able to print.  Get out your printer's manual or CD-ROM and read it. cartridge or ribbon is fresh and adequate.  Make sure the printer cable is properly connected to the printer and to the computer. If not. There is usually a button on your printer's control panel. you may need to add it. The Printers and Other Hardware folder opens.  Check to see that the printer toner. printed documents may appear streaky. or even blank. manage. If your printer falls into this category.  Make sure the printer switched to Online mode. and use printers and fax machines. select File Page Setup. If you printer still doesn't appear. you see a list of any printers or faxes that are installed on your machine. Also.  Set up your printer and attach it to your computer using a printer's cable and correct port on your computer.The Printers and Faxes Folder Windows XP stores any information about any printer or fax machines connected to your computer in a Printers and Faxes folder. Click Add a Printer and follow the instructions in the Add Printer Wizard. Click the Paper Size tab. try restarting your computer. blotchy. it will not print. To choose a paper size. choose View installed printer or fax printers or Add a printer. 80 Section 2-11: Printers and Faxes 80 . Having Trouble Printing It? Try these troubleshooting techniques:  Take care of the basics.

you should also consider these problem-solving tips:  If you work in an office environment where several people share a printer.  If you can find the manual for your printer. open the Troubleshooters category. enter the term printer into the Search box. click Printing and Faxing.More Printer Troubleshooting Tips Because so many issues can affect your printer. 81 Section 2-11: Printers and Faxes 81 . Answer the questions and follow the instructions so the computer can help you figure out what's wrong.  Open the Printing Troubleshooter. Or. Under Pick a Help Topic. go to Help and Support Center. In the left pane.  If your printer still doesn't work. Click Printing. there may be a network problem. The Printing Troubleshooter opens. read it to see if you can find the solution to the problem. To open the Printing Troubleshooter:     Click Start Control Panel Printers and Other Hardware. Contact your Network Support person.

82 Section 2-11: Printers and Faxes 82 .

Section 2-12: System Tools By the end of this section. learners should be able to:      Define Systems Tools Run Disk Defragmenter Run Disk Cleanup Open the Scheduled Task Wizard Deal with an unresponsive computer 83 Section 2-12: System Tools 83 .

stating. To learn more about a file category. 84 Section 2-12: System Tools 84 . Windows XP provides you with some basic tools to make the maintenance process as painless as possible. It inspects your hard disk and looks for files that can be safely deleted. Disk Cleanup lists several potential files that can be deleted and the amount of disk space you'll gain by emptying each one. Click the Disk Cleanup tab if it's not showing. Luckily.What are Systems Tools? Do some basic maintenance from time to time to keep Windows XP running smoothly. To open the System Tools menu:  Choose Start All Programs Accessories  A cascading System Tools menu opens. Deleting unnecessary files frees up valuable disk space. The Disk Cleanup window opens. A description appears. click it and click the View Files button. System Tools. A dialog box appears. Disk Cleanup Disk Cleanup is another tool that helps keep Windows XP operating as it should. Click the checkboxes next to the categories you want to delete and click OK. You can access these tools via the System Tools menu. To run Disk Cleanup:  Choose Start      All Programs Accessories System Tools Disk Cleanup. The More Options tab gives you even more disk cleanup options. "Are you are sure you want to perform these actions?" Click Yes or No as appropriate. Note: It's recommended that you run Disk Cleanup every three months.

applications. With general use. The Disk Defragmenter tool can help you do this. folders. and operating system . Open the Action menu. etc) your hard disk can become fragmented. installing new software. Click Help. files. 85 Section 2-12: System Tools 85 . deleting files. you must routinely defragment or "defrag" the hard disk. To keep your hard disk running smoothly. The hard disk acts as your computer's storage area. A Microsoft Management Console opens and explains how to run Disk Defragmenter. This means that parts of the same disk file become scattered over different areas of the disk. Disk Defragmenter should be run every three months. Note: You may need to be logged in as an administrator or as a member of the Administrators group to perform some tasks associated with the Disk Defragmenter. To use Disk Defragmenter:  Choose Start All Programs Disk Accessories System Tools Defragmenter.Disk Defragmenter All Windows XP computers have at least one hard disk. To open Microsoft Management Console:     Open Disk Defragmenter.is stored here.  The Disk Defragmenter opens. (creating new files. A fragmented hard disk slows down your computer and hinders its performance. Almost everything installed on your computer .

Dealing with an Unresponsive Computer While doing regular maintenance on your computer should keep it running smoothly. try waiting it out. you don't need to remember to run each of these utilities. The Windows Task Manager opens. performance. To open the Scheduled Task Wizard:  Choose Start All Programs Accessories System Tools Scheduled Tasks. monitor applications. The Scheduled Tasks folder opens. networking. If the task you want is not listed. choose Shut Down 86 Section 2-12: System Tools 86 . OR  Choose Start     Control Panel Performance and Maintenance Scheduled Tasks. If you need to restart your computer. your computer may occasionally freeze up or become unresponsive to the click of a mouse or keyboard. and users. Windows XP includes a Scheduled Task Wizard that runs each of them for you. OR  Press the ESC on your keyboard.  If your computer freezes. click the Browse button to locate it.The Scheduled Task Wizard Fortunately. Double-click Add a Scheduled Task. Then schedule a convenient time. Sometimes it takes your computer a few seconds to complete a task. OR  Press Ctrl + Alt + Delete on your keyboard. The Scheduled Tasks Wizard opens. turn off your computer. If you need to Turn Off. processes. choose Shut Down Restart. Here. Keep clicking Next to select the program(s) you want Windows to run.

87 I want to put another page number on here so here I go 87 .

88 I want to put another page number on here so here I go 88 .

Section 3-1: The Word 2003 Window By the end of this section. learners should be able to:     Identify the parts of the Word 2003 Window Change the document view Operate the drop-down menus Identify the Task Pane 89 Section 3-1: The Word 2003 Window 89 .

Status Bar Displays position of the insertion point and working mode buttons. Print Layout View. or Outline View. Office Assistant Links to the Microsoft Office Help feature. Reading Layout View. Web Layout View. Although window elements are fully explained in our Windows course. Help Provides quick access to Help topics.The Basics of the Word Window Let's briefly review the basic parts of the Word 2003 window before we move onto word processing. indents. Ruler Used to set margins. Formatting Toolbar Contains buttons used for formatting. Title Bar Displays the document name followed by a program name. Menu Bar Contains a list of options to manage and customize documents. a new blank document. Insertion Point The location where the next character appears. here is a brief explanation of the Word window. opens in Print Layout view. Standard Toolbar Contains shortcut buttons for the most popular commands. Scroll bars Used to view parts of the document. and tabs. End-of-Document Marker Indicates the end of the document. 90 Section 3-1: The Word 2003 Window 90 . When Word is launched. Shown below is the Microsoft Word default window. View Buttons Changes the layout view of the document to Normal View. buttons and tools. Task Pane Provides easy access to commonly used menus. or default window.

Outline view is used to create and edit outlines. Under Print Layout view you can see all elements of the page. Outline view only shows the headings in a document. This view is particularly handy when making notes.  Select the view of your choice. editing. Web Layout view shows you what your text will look like on a web page. It provides a maximum amount of space without rulers or page numbers cluttering your view. formatting and proofreading. The six views are Normal View. OR  Click one of the five buttons at the bottom left of your Word window (View Full Screen is not available in this location). Outline View. Print Preview shows you this as well. Print Layout view shows you what your document will look like when it is printed. Normal view is best used for typing. All the other pieces of the Word window are removed except for one button that allows you to Close View Screen. Web Layout View. Reading Layout View. Full Screen view displays ONLY the document that you are working on. Changing your Document View:  Click View on the menu bar. 91 Section 3-1: The Word 2003 Window 91 . and Full Screen View. Word 2003 offers six different views for your document. The goal of this view is to increase legibility so that the user can read the document easily. Print Layout View.Change in View In an effort to provide various ways in which to view your work in progress and remain organized. Reading Layout view is best for documents that you do not need to edit.

(As you drag your mouse pointer over the commands. you may notice the menu bar in Word 2003 operates a little differently than before. each command is highlighted in blue. The menu bar is made up of many different menus. 92 Section 3-1: The Word 2003 Window 92 .Pull-Down Menus Each Office 2003 program features a menu bar. Point and click to make a selection from the cascading menu. Word 2003 uses pull-down menus that initially display commands that users most often need. hover the mouse pointer over the command with the triangle and a cascading menu with additional options will appear. Operating the new Pull-Down Menus To Open a Menu:  Click on a menu name on the menu bar. click on the double arrows at the bottom of the pull-down menu.  View the commands listed under the pull-down menu. drag the mouse pointer to a command and click on it to select the command.  With the menu open. You can also double-click the menu to expand it.)  If there is a small black triangle next to a command.  Commands that are not used often in 2003 are initially hidden from the viewer. If you have used a previous version of Microsoft Word. If you do not see all the commands on a menu. Each menu contains commands that enable you to work within the program.

By default. To view different task panes available to you. the task pane will appear on the right side of the Word window. you can view it by either selecting certain commands or by manually opening it. To Open the Task Pane:  Click on View in the menu bar. Along the top bar of the task pane you should see small backwards and forwards buttons on the left as well as a down arrow on the right. 93 Section 3-1: The Word 2003 Window 93 . The task pane provides easy access to commonly used menus.  Select Task Pane. click on the down arrow. To close your task pane. Once you have opened different task panes. buttons and tools. If you do not see your task pane.Using the Task Pane When opened. the Task Pane will appear when Word 2003 is first launched. you can navigate through them by clicking on the left and right arrow button on the left. click the x symbol on the far right of the bar.

94 Section 3-1: The Word 2003 Window 94 .

learners should be able to:         Create a new file in any Office 2003 program Create new documents using the templates feature Operate Save and Save As in Office 2003 programs Open an existing file in an Office 2003 program Learn about document recovery Use the document recovery task pane Learn to use Auto Recover Learn to save and backup work 95 Section 3-2: Working With Word Files 95 .Section 3-2: Working With Word Files By the end of this section.

In Excel 2003. When you open Word. a file is called a mail message. 96 Section 3-2: Working With Word Files 96 . a file is called a database.New Files Now that you've learned to open an Office 2003 program. In PowerPoint 2003. A file is a collection of data. In Outlook 2003. a file is called a document. To create a new file using the menu bar:  Choose File New from the menu bar. The more you work with Office 2003.  A new file appears. presenting several options. you'll notice that a new. and PowerPoint 2003 There is more than one way to create a new file. blank file conveniently appears. a file is called a presentation. To create a new file using the Standard toolbar:  Click the New button. Excel. or information. you need to learn about files. a file is called a workbook. Creating a new file follows a similar process in most Office 2003 programs. or PowerPoint 2003.  Hover your mouse pointer over your choice and click. (Ctrl + N)  The New task pane opens on the right side of your screen. Important Terms:      In Word 2003. the more files you will create. Creating a New File in Word 2003. In Access 2003. Excel 2003. ready for you to begin working.

Insert your text into the template. You can start with a new. You can access templates from three locations:  Templates on Office Online  On my computer  On my websites  Select On my computer to view templates  that are preloaded on your computer.  Look in the Templates section of the New Document task pane. Save and close the document. To Use a Template:  Select File New from the main menu.     97 Section 3-2: Working With Word Files 97 . The template will appear in your Word window.Creating New Documents Using the Templates Feature Microsoft Word provides several ways to create a new document. The New Document task pane will appear. or pattern. blank document or you can use a predefined template. that you can personalize. Click one of the eight category tabs:  General  Legal Pleadings  Letters & Faxes  Mail Merge  Memos  Other Documents  Publications  Reports Select one of the templates to view it in the Preview section Click OK. A template is a sample document.

OR  Choose File Save As from the menu bar.  Type a short. If you save a blank document. To name your file:  Once the Save As dialog box is open. OR  Click the Save button on the Standard toolbar. 98 Section 3-2: Working With Word Files 98 . Choosing a short. it assigns the first line of text in your document.  The Save As dialog box appears. (Ctrl + S)  The Save As dialog box appears. descriptive name will help you remember what each file contains.How to Save a File When working on an important file. File names can include spaces and capital letters.  If you do not choose a file name. Office 2003 programs will assign a file name for you. ready for you to change it. When saving a file for the first time:  Choose File Save from the menu bar. the file will be saved as Doc1. the current file name appears highlighted. first name your file. descriptive name in the File name box. Before you click the Save button in the Save As dialog box.  The Save As dialog box appears. you will want to save your work. By default.

The Save As dialog box will not open again. Type a new name for your file in the file name box. choose a file location.After you name your file.  Once you've chosen an initial file location such as My Documents. therefore creating a new file. If you want to save a file in a folder within a folder:  Remember. OR  Click the down arrow to open the Save in drop down list box. To do this. you can double-click a folder icon such as My Music to save the file in that folder. choose File Save (Ctrl + S) or click the Save button. Click Save. To save an existing file under a new name and create a new file:     99 With the existing file open. you must continue to save in order to prevent lost work.  Click the Save button.  Click the Save button To save a file to an alternative location:  To save the file on your desktop. To save a file in My Documents:  Make sure that My Documents is the current file location by making sure the left column and Save in drop down box state My Documents. The Save As dialog box appears. Save As Save As allows you to save an existing file under a new name. For example.  Click the Save button. Both commands open the Save As dialog box. The Difference Between Save and Save As Save When saving a file for the first time. choose File Save As from the menu bar.  Double-click to choose another location from the list. Section 3-2: Working With Word Files 99 . click the Desktop button on the left side of the Save As dialog box. the My Documents folder contains several default folders. After you save your work for the first time. it doesn't matter if you choose to save it using Save or Save As. This will keep your files orderly and easy to find. folders can exist within folders. My Documents is the default file location in Office 2003.

The Open Dialog Box Use the Open dialog box to find the file you want to open. OR  Double-click the file icon. (Ctrl + O)  The Open dialog box appears. Use the arrow buttons to move between levels of folders.  The file opens.  The file opens. OR  Click the Open button on the Standard toolbar. When you've located the file you want to open:  Single-click on the file icon and click the Open button. 100 Section 3-2: Working With Word Files 100 .Opening An Existing File Once you've saved a file. Use the buttons along the left side of the dialog box or the Look in drop down box to navigate to where your existing file is located.  The Open dialog box appears. you will want to open it. To open a file:  Choose File Open from the menu bar.

If you don't see the file you want to open listed.Opening an Existing File Using the Task Pane To open an existing file using the task pane:         Open an Office 2003 program (excluding Outlook 2003).. Single-click the file name you want to open. The file opens.. Look for your file using the Open dialog box. The New Task Pane opens on the right side of your screen. Open the Task Pane by choosing View Toolbars Task Pane from the menu bar. 101 Section 3-2: Working With Word Files 101 . The Open dialog box opens. click More.

To close the program. asking you if you want to replace the existing file. To review files in the Document Recovery task pane:  Point to the file and click the arrow next to the file's name. click Open.  In the drop down list. open. click Report problem. (You will lose your most recent changes. Note: If a file has the word [Recovered] added to its filename. and save recovered files. The Document Recovery Task Pane The Document Recovery task pane helps you review. Choose All Programs Microsoft Office Tools Microsoft Office Application Recovery. To begin working with the file:  Point to the file and click the arrow next to the file's name.) If you want to report the problem to Microsoft (you must have access to the Internet).  In the drop down list.) A dialog box will appear.  Open each one and save the best version. To recover a program:       Open the Start menu. To try to recover the file. To save the file:      Point to the file and click the arrow next to the file's name. click the program or file that is not responding. click End Application.  Open the Office program. click Close in the Document Recovery task pane.  In the drop down list. a Microsoft Office 2003 program will suddenly stop responding. Otherwise.Recovering Lost Work Sometimes. In the drop down list. click Save As. click Open. If this happens to you. click Show Repairs. (If you use the same file. there are procedures you should follow to try and recover any lost work. click Open. click Recover Application or Restart Application. If the program stops responding. recover the program. After opening and/or saved the files you want to keep. click Don't report problem. 102 Section 3-2: Working With Word Files 102 . it usually contains your most recent changes.  Review the list of files in the Document Recovery task pane. Enter a name for the file. Click Yes. To view what repairs were made to the file:  Point to the file and click the arrow next to the file's name. the original is overwritten.  In the drop down list. In the Application list.

Internet backup services allow you to save by folder or file type for a monthly fee. Many computers come with basic backup software.AutoRecover By default. Click the Save tab. Internet backup allows you to upload your files to another site for safekeeping. you can set the AutoRecover to save your work more frequently. This is the best protection against losing work.  Use the arrows to adjust how often AutoRecover saves a temporary copy of your file. Preventing Lost Work While the Document Recovery task pane and AutoRecover are helpful tools. or CD-Rs to perform a local backup.  Click OK. For example. The Options dialog box opens. Depending on your hardware and the size of your files. weekly backup may be adequate for the latest family newsletter. This feature. However. zip disks. it's in your best interest to do everything you can to prevent lost work. use floppy disks. 103 Section 3-2: Working With Word Files 103 . Office 2003's AutoRecover feature automatically saves a temporary copy of your work every 10 minutes. To reset AutoRecover:      Open the Office program. while turned on by default. Choose Tools Options from the menu bar. Make sure you store disks in a safe place. Backup your work. but you can also buy backup software. Make sure the Save AutoRecover info every: box is checked. 2. but you may want to run a daily backup for that 10-page paper due next week. Backup is the process of copying files so they will be saved in the case of computer failure or other problem. Local backup is good practice because having backup files allows you to reconstruct your work. must be on for the Document Recovery task pane to work properly. There are two basic backup methods: 1. Save your work periodically and before you close a file. such as a fireproof safe box. Since some files are more important than others. choose a backup schedule that works best for you.

104 Section 3-2: Working With Word Files 104 .

copy. paste Drag and drop 105 Section 3-3: Working With Text 105 .Section 3-3: Working With Text By the end of this section. learners should be able to:        Insert text Delete text Use backspace and delete Select text Use undo and repeat Cut.

your mouse pointer changes from an arrow  In Outlook 2003. your mouse pointer changes from an arrow into an I-beam into a cross into an I-beam into an I-beam  In PowerPoint 2003.  Hold the Ctrl key (Control key) and press up or down arrow keys to jump up or down a paragraph at a time. 106 Section 3-3: Working With Text 106 .  In Word 2003. The blinking insertion point indicates where your text or numbers will be typed. left. it changes back into an arrow. Moving the Insertion Point To move the insertion point:  Use your mouse to move your insertion point anywhere within the file.  The backspace key erases the text to the left of the insertion point one character at a time. your mouse pointer changes from an arrow  In Excel 2003. a small horizontal black line indicates the end of your file.  Press Pg Dwn (Page Down) to jump down the document one page at a time. These movements will move your insertion point one space or line at a time. You cannot move your insertion point below this line. the I-beam or cross indicates where the mouse pointer is located.Inserting Text Now that you can create a new file in an Office 2003 program. You'll also notice that your mouse pointer changes shape as you work within a file depending on which program you have open. you need to learn to insert and delete text. The insertion point (also called a cursor) is the blinking line that indicates where text will be inserted when you begin typing. In Word 2003. Once the pointer leaves the Office 2003 file to perform a Windows function. your mouse pointer changes from an arrow Remember. Don't forget you can scroll through a long file and click. Backspace and Delete Use the backspace and delete keys (on your keyboard) to erase text in your document. or right. This method is especially useful if you only need to move a few spaces or lines back in a file to make a correction.  The delete key (located under the Insert key) erases the text to the right of the insertion point. down.  Use your keyboard's arrow keys to move your insertion point up. Move your mouse until the I-beam or cross is where you want your insertion point and click.

and even entire documents. or color. Pros:  Great when you need to quickly select all text in a file (great for changing font style or size). Click once to highlight a single line. Click anywhere outside the selected area to deselect text. Click and drag up or down to select as many lines as you want to edit.  Selecting text to the right when you want to select to the left and vice versa. Release the left mouse button when you have selected the text you want to change. Third Method: Select All Select All is helpful when you want to select the contents of an entire file. you might want to change the way text appears. it. words.Selecting Text When creating a file.  May take some practice to position the arrow pointer correctly. First Method: Click and Drag to Select Text     Move your pointer until the I-Beam (insertion point) is next to the text you want to edit. 107 Cons:  Selects all text when you may not need it. select what you want to change and then edit the text. replace or delete text. Click the left mouse button. and phrases. There are many different selection techniques. Remember: First. Section 3-3: Working With Text 107 . Cons: Lack of control may cause:  Selecting the entire file when you don't want to. you must first select. words. (Ctrl + A)  All the text in your file will be selected instantly. size. Before you can change the font style. Without releasing the mouse button.  Lots of control with individual letters.  Choose Edit Select All from the menu bar. Second Method: Use the Pointer to Select the Entire Line of Text     Move the I-Beam to the left margin until it becomes a right-slanted white arrow pointer Position the arrow pointer to the left of the line that you want to highlight. Pros:  Highlights letters. Pros:  Quick and easy. or highlight. drag the insertion point to select text. Cons:  Selects the whole line of text when you may not want it to.

Fourth Method: Use the Keyboard Many people use the keyboard to select text. Shift+right arrow Shift+left arrow Shift+Home Shift+End Shift+PgUp Shift+PgDn Ctrl+Shift+ Right Arrow Ctrl+Shift+ Left Arrow Crtl+Shift+Home Crtl+Shift+End Alt+Ctrl+Shift+PgDn F8 and arrow key F8 turns on selection mode Crtl+A Character to the right of the insertion point Character to the left of the insertion point. When text is selected. 108 Section 3-3: Working With Text 108 . pressing any key will delete it. The Undo button often comes in handy for this common mistake. The text in between those two points should be selected. All the current line to the left of insertion point All the current line to the right of insertion point A screen full of text from insertion point up A screen full of text from insertion point down One word to the right of insertion point One word to the left of insertion point All text from insertion point to the beginning of document All text from insertion point to the end of document All text from insertion point to end of the displayed window From insertion point in the direction of whichever arrow chosen Press Esc to leave selection mode Selects entire file Troubleshooting Selection Techniques When using the click and drag method to select text. hold down the Shift key on the keyboard while clicking at the ending point of the text you desire to be selected. have you ever selected LOTS of text without meaning to? What can you do to avoid this frustration?     Use the Shift key for more control: Click once at the starting point of the text you desire to be selected. Then.

it says Undo Clear. this is a very useful feature. When you click on it. Word remembers up to 300 actions in a document and allows you to undo any or all of them as long as you haven't closed the document first.Using Undo . To Use Undo:  Click Edit on the menu bar.Ctrl + Z Have you made a mistake in your document and needed to go back and make changes. you can simply "undo" your action. 109 Section 3-3: Working With Text 109 .  Select Undo .this command will change names depending on the action you just took. To Use Repeat:  Click Edit on the menu bar.  Press Ctrl + Z on your keyboard for a shortcut to Undo. As you can imagine.  Press Ctrl + Y on your keyboard for a shortcut to Repeat. You can select as many actions as you want to undo. if you undo the 15th action in your list.this command will change names depending on the action you just took. but you thought it was too late? Good news! Word offers a feature that helps prevent this from happening. If you make a change or mistake that you do not want or did not mean to do. you see a list of all the separate actions you have performed on the document you are working on. OR  Undo all your recent actions by repeatedly clicking the Undo button located on the Standard toolbar. you will also undo all the actions above the one you select. Using Repeat . If you need to format a title on one page and wish to format another title the same way using Repeat. it will say Repeat Style.Ctrl + Y The Repeat feature allows you to repeat the last action and can help to save a lot of time as you create your document. IMPORTANT: If you undo an action in the middle of the list. For example.  Select Repeat . If you accidentally deleted a sentence. you will also be undoing the 14 actions that came before the one you select. The Undo command lets you "undo" or delete the last change made to your document. Notice the small list arrow next to the Undo button.

(Ctrl + X)  If you want to move or copy the item to another file.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. Then. or graphics) to another location. 110 Section 3-3: Working With Text 110 .  Click the Paste button on the Standard toolbar. numbers. Cut and Paste:  The Cut procedure allows you to delete selected items from the screen and temporarily place them on the Office Clipboard.  Click where you want the item to appear. Copying or Moving a Single Item To copy or move a single item:   Select the item you want to copy or move. (Ctrl + C)  To move the item. do one of the following:  To copy the item. The cut. Cut and paste and copy and paste are two separate procedures that allow you to move or copy items (text. switch to the file. click the Cut button on the Standard toolbar. Copy and Paste:  The Copy procedure allows you to copy selected items from the screen and temporarily place them on the Office Clipboard.Moving and Copying Text and Graphics You don't have to retype text each time you want to use it. click an option that appears on the Paste Options button that appears just below your pasted selection. and paste commands are also available on the Edit menu. copy. (Ctrl + V)  To format the pasted items.  The Office Clipboard is a temporary storage file.  The Office Clipboard is a temporary storage file.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. click the Copy button on the Standard toolbar.

 The Office Clipboard displays in the right side of the window. Note: If the Office Clipboard is not available.  Select the item.  Drag the selected text to its new location.  To paste all of the items you copied. To display the Office Clipboard:  Choose Edit Office Clipboard.  To format the pasted items. If you want to collect items without showing the Clipboard:  Open the Office Clipboard. To copy multiple items:     Select the first item you want to copy. click the Options button. and click the left mouse button to drag the item its new location. With the Office Clipboard open. click Paste All on the Office Clipboard task pane. To drag items between programs:  Arrange the program windows so both files are open and visible. 111 Section 3-3: Working With Text 111 . click where you want to the items to be pasted. You can paste items into any Microsoft Office program. Drag and Drop The drag and drop method of moving items allows you to move selected text and graphics using your mouse.  Click and hold the left mouse button until the insertion point changes into a white arrow pointing up to the left. (Ctrl + C) Continue copying items in any Office program until finished. click each item you want to paste on the Office Clipboard.  Place the mouse pointer anywhere on the selected items without clicking. To drag and drop:  Select the item you wish to move. it's helpful to display the Office Clipboard. You must be able to see the items you want to drag and the location where you want to drop it.Copying Multiple Items When collecting multiple items to copy. Click the Copy button on the Standard toolbar. and check the Collect Without Showing Office Clipboard option. you are in a program or view that doesn't support showing or pasting multiple items from the Office Clipboard. click an option that appears on the Paste Options button that appears just below your pasted selection.  To paste items one at a time.

112 Section 3-3: Working With Text 112 .

Section 3-4: Setting Up the Page By the end of this section. learners should be able to:            Use alignment buttons to align text Set line spacing Set paragraph spacing Use Page Setup Dialog Box Adjust Margins using the Page Setup Dialog Box Change Column Structure Indent text Create Hanging Indents Format text using the ruler Insert Headers and Footers on a page Delete Headers and Footers from a page 113 Section 3-4: Setting Up the Page 113 .

Align Right. Below you will view examples of text that are aligned using the left. Align Text Using the Alignment Buttons:  Select the text you want to align.  Click the Align Left. if you were creating a greeting card or advertisement. and justified alignment buttons. 114 Section 3-4: Setting Up the Page 114 . right align or justify your text. right.Aligning Text Aligning text can be invaluable when trying to format your document to meet certain standards. center. Center. or Justify button on the Formatting toolbar. Most documents have text that is left aligned. However. you might need to know how to center align.

or double spacing. When line spacing is measured in points. The default is single spacing. in general. When you reduce the leading you automatically bring the lines of text closer together. To Format Line Spacing:  Select the text you want to format.5. 1. For example. allowing for improved readability. you may select single. Line spacing is measured in lines or points. Increasing the leading will space the lines out.  Click on the Line Spacing button on the Formatting Menu.  Select an option from the drop-down menu. it is referred to as leading (rhymes with wedding). OR     Click Format on the menu bar. OR  Select the text you want to format. In the Line spacing drop down menu.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. 115 Section 3-4: Setting Up the Page 115 . The most common spacing options are single-spaced and double-spaced. The Paragraph dialog box appears.  Click OK. the 10 point font usually uses 12 point leading. Click on the Indents and Spacing tab. should be used.Line Spacing Document text can be formatted to show a number of line spacing options. sometimes making it difficult to read. This is the default and. Select Paragraph.

 After each paragraph.Paragraph Dialog Box You can use the At Least. Paragraph Spacing Just as you can add spacing between lines in your document.  Or. or justified. or subheadings.  Spacing: To emphasize a block of text. Exactly and Multiple options in the Paragraph Dialog Box to customize your line spacing. before and after each paragraph.  Select Paragraph. Typically. you can also choose spacing options between each paragraph.  Click the Indents and Spacing tab. Choose extra space:  Before each paragraph. Use the Special drop-down menu to select the first line as having the indent or to create a hanging indent.  Preview: Gives an idea how your text will look. center.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. right. extra spaces are added between paragraphs. The Paragraph dialog box appears. 116 Section 3-4: Setting Up the Page 116 . To Specify Paragraph Spacing:  Select the text you want to format.  Alignment: Choose left. headings. When you make a line spacing change. If you select one of these options you will need to use the At: box to further define your selection. it affects only the text in a paragraph that contains the insertion point. OR  Click Format on the menu bar.  Indentation: Adjust the left and right margins by clicking the up and down arrows. Extra spacing between paragraphs adds emphasis and makes a document easier to read. click the up and down arrows.

To Create a Title Page for Your Document:  Enter the text you want on your title page. Paper Tab The default paper size is 8.  You can change the margin in precise steps by clicking on the up or down arrows next to the margin that you wish to change or you may type a number in the text box next to the margin you wish to change.  Click the Layout tab. left. Margin. and much more. OR  Choose Reveal Formatting on the Task Pane and click on the blue link. Layout Tab The Layout Tab includes options to customize page numbering.  Under Vertical Alignment. Paper and Layout Tab all contain valuable tools.5 x 11) or the Landscape box (11 x 8.  Center: Text on page is centered between the top and bottom margins.5). but you can change the paper size entirely. under the Section heading. you will find the following options:  Top: Default. borders. Apply to:.  Click File on the Standard toolbar.  Click File on the menu bar. 117 Section 3-4: Setting Up the Page 117 . right and bottom) in your document.  Bottom: Text lines up with the bottom page. and headers/footers. you will need to access the Page Setup dialog box.5 x 11. The Margins.  Select Margins tab in the Page Setup dialog box.  Change the Page Orientation by clicking on either the Portrait box (8. More Options on the Page Setup Dialog Box The Page Setup dialog box gives you several other options for controlling the look of your document. You can even customize the paper size to include note cards.Using Page Setup to Specify Margins In order to change the margins (space along the top. Margins Tab  Click the Default button in the lower left corner of the Page Setup dialog box to set (or reset) Word's default margins.  Click OK.  You can choose to apply these new margins to the whole document or from this point forward by using the drop-down menu.  Select Page Setup from the menu bar. Text lines up with top margin. index cards. A nice feature on the Layout Tab is creating a Title Page for your document. envelopes.  Justified: Text is spread out so each line is same distance apart.  Select Page Setup. photo paper.

announcements. Working with columns can be challenging. you'll have columns mastered in no time. school projects. Drag the Right Margin. or other types of publications. and drag to select number of columns. You can adjust the spacing and alignment of the columns by using the ruler. Left Margin and Right Indent using your mouse until the columns appear the way you want.Working with Columns Displaying information in columns gives the writer more options for displaying different types of information on a page while remaining easy for the viewer to read. To Enter a Title that Spans a Column:  Enter the title at the beginning of the first column. flyers. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous.  Click the Columns Button on the Standard Toolbar. An approach we will first try will be to enter text into a single column and then convert it into multiple columns. 118 Section 3-4: Setting Up the Page 118 . often use Word's column feature. newsletters. Newspaper. Create Columns Using the Columns Button:  Switch to Print Layout View  To make equal columns.  Select the title. but with practice.  Click the Columns button on the Standard toolbar. reports. Certain kinds of information are best displayed using columns.  Select the text you want to change to columns.  The Columns Button will expand to give you four column options:  Choose one of the options to format your text into columns.

or the entire document Select your options and Click OK. The Columns dialog box opens. 119 Section 3-4: Setting Up the Page 119 . the selected section.  Select Columns from the menu list. The Columns Dialog Box appears. including Left and Right columns as well as the ability to create up to eight columns per page.    To Move Text into the Next Column:     Move the insertion point in front of the text you want to move. this point forward.Allows you to create columns out of the selected text.  Select the text you want to change to columns.  Click Format on the Menu Bar.Offers features that allow you to specify an exact number for the height and width of your columns.Creating Columns Using the Columns Dialog Box Using the Column Dialog Box versus the Columns Button will give you much more control and precision over your column structure. Choose "From this point forward" in the Apply to: control. as well as the spacing between your columns.  To make equal columns. Choose Format Columns. Using the Column Dialog Box:  Switch to Print Layout View. The Columns Dialog Box will also give you a few more column options.Check this checkbox if you want columns to be the same width Apply to: . move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous. The Column Dialog Box gives you the following options:  Presets . Equal Column Width . Click the Start New Column check box to move the text to the next column.Click a box to choose a preset number of columns  Number of Columns .Use the up and down arrow   keys to select between one and eight columns Line Between -Places lines between your columns Width and Spacing .

Don't confuse the margin and the indent. you will see a Special: drop down menu with some options. only one line of text is indented. To Indent One or More Lines of Text: You can use the Paragraph dialog box or select the blue Indentation link under Paragraph on the Task Pane. but you may see examples of the hanging indent on web pages.  Click the blue link. and often on bibliographic entries. OR      Click Format on the menu bar. under the Paragraph heading. all of the text you type afterwards will be indented. To Create a Hanging Indent:  Choose Reveal Formatting on the Task Pane. The indent feature is often used to set a first-line indent for paragraphs. Remember.Indent Text An indent is the space between your margin and your text. Select Paragraph. If you click one of the indent buttons or set an indent in the Paragraph dialog box. Indenting is measured in inches. This method allows for a great amount of precision for setting left and right indents. Section 3-4: Setting Up the Page 120 120 . newsletters. Select the Hanging Indent option in the Special: drop down menu. you can click the increment arrows to enter the amount of indentation. You can change the indent in tenths of inches. a hanging indent is created. Hanging indents are not standard in documents such as business letters. These increments are measured in inches.5 inches. You may specify the amount of indentation in the By: box by clicking on the increment arrows.  In the Indentation section. Hanging Indents When all the lines in a paragraph are indented except the first line. Hanging indents are used for the MLA bibliographic format. Each time you click the Increase or Decrease Indent button your text is moved by the default . Indentation. In the Indentation section. If you set a tab. OR  Use the Increase/Decrease Indent buttons on the Formatting toolbar. there is a difference between indents and tabs.

Tabs Click on the small gray box to the left of the ruler to move through the five different Tab Settings. If you set up a new indent. Indents and Margins using the Ruler The ruler provides a visual tool that allows you to quickly view.  Left tab  Center tab  Right tab  Decimal tab : Moves text toward the right edge of the page as you type. : Centers text around the tab. tabs. For example:  Bar tab  Indent : Draws a vertical line on the document. If you set up a new tab. To hide this vertical ruler. 121 Section 3-4: Setting Up the Page 121 . show column placement. : Moves text toward the left edge of the page as you type. The Ruler is helpful when you need to create several columns. a vertical ruler displays along the left hand side of the screen.  The Ruler will appear at the top of the document. : Aligns decimal numbers using the decimal point. switch to a different layout view. Hiding and Displaying the Ruler:  Click View on the menu bar. or the distance between columns.The Ruler You can adjust the width of margins. Click the tab selection button (upper left of the ruler). and indents in your document using Word's Ruler. : Inserts the indent marking anywhere along the ruler : Inserts a hanging indent anywhere along the ruler  Hanging Indent To Place a Tab or Indent On The Ruler:      Click the cursor anywhere in the block of text you want to format.  Select Ruler. Setting Tabs. place the cursor at the new indent location. press the tab key to move your text to the new tab. create and change your documents tabs. Click the Ruler where you want your tab or indent to be set. If you switch to Print Layout View (Choose View Print Layout View). margins and indents.

Remember you can also increase or decrease your Indents by using the Increase/Decrease Indent buttons on the Formatting toolbar. To Remove a Tab from the Ruler:     Point the mouse on the tab you want to remove. Release the left mouse button. Release the left mouse button.Adjusting Tabs and Margins on the Ruler To Move an Existing Tab or Indent on the Ruler:     Point the mouse on the tab or indent that you want to move. Click and hold the left mouse button until a dotted line appears below the tab. Click and hold the left mouse button once a double arrow appears over the margin until a dotted line appears below. Drag the mouse off the Ruler. Drag the mouse to increase or decrease the margin. Release the left mouse button. Click and hold the left mouse button until a dotted line appears below the tab. To Adjust a Margin using the Ruler:     Point the mouse on the margin that you want to move. Drag the mouse to move the tab or indent to a new location. 122 Section 3-4: Setting Up the Page 122 .

To Delete the Header or Footer:     Click View on the Menu Bar.inserts the page numbers. Select Header and Footer.Insert Headers and Footers The Header and Footer usually contain title and author information.closes the Header and Footer Toolbar.  Select Header and Footer. Highlight the text within the Header or Footer (whichever text you would like to delete). Insert Date.  Locate the Header and Footer Toolbar on the page. Format Page Number . On the Page Setup Dialog Box.allows you to jump quickly between the header and footer on a page.      Delete Header and Footer If you choose to delete your Header or Footer. Insert Page Numbers .drop-down menu showing commonly used header and footer information. 123 Section 3-4: Setting Up the Page 123 . Switch between Header and Footer . You can delete the Header and Footer on just the first page of the document by choosing File . Page Setup . Header and Footer Toolbar Some of the useful features located on the Header and Footer Toolbar are:  Insert Auto-Text . then click OK. Word will automatically delete the Header or Footer within the entire document. Close .inserts the number of pages in the entire document.  The document will appear grayed out with a dotted Header and Footer box showing at the top and bottom of the page.  Click Close on the Header and Footer Toolbar when you are finished. and page numbers. To Insert a Header and Footer:  Click View on the Menu Bar. Press Delete. Insert Time. page number    and date.Page Setup. The text is now removed. choose the Layout Tab and place a checkmark next to Different First Page under Headers and Footers. dates. The Header appears at the top of the page and the Footer appears at the bottom of the page. Insert Number of Pages .opens the Page Number Format Dialog box so that you can format your page number in the header and footer.  Type inside the dotted boxes to insert your Header and/or Footer.opens the Page Setup Dialog box so that you can adjust the location of the header and footer. including. author.

124 Section 3-4: Setting Up the Page 124 .

Section 3-5: Formatting Text By the end of this section. learners should be able to:  Change the Type Style of text  Bold  Italics  Underline  Color  Adjust Font Size  Insert Symbols  Use Reveal Formatting  Create Bulleted Lists  Create Numbered Lists 125 Section 3-5: Formatting Text 125 .

colors and other options. Ctrl + B  Click the Italic button on the Formatting toolbar. As you scroll through the many different font names. If you choose a type style without selecting any text. Ctrl + U  Word automatically displays your changes. Italics and Underline Any text you type in Word. These TrueType fonts will look the same on both the computer screen and when you print them on paper. There are many different types of fonts. You can even do a combination of all three options! To Change the Type Style of Text:  Select the text you want to change. To Change the Color of Text:  Select the text you want to change. A color palette appears. You can choose from a list of Standard Colors or Customize your own color by clicking the Customize Tab.  Click the color you want to apply. Bold. Click the More Colors button at the bottom of the color palette. Using Color The use of color can add emphasis to your words and make your document easier to read. 126 Section 3-5: Formatting Text 126 .  Choose one or more of the following options: (to stress emphasis you might want to try using the bold option)  Click the Bold button on the Formatting toolbar.  Word changes the color of your text. To avoid frustration.  Select Toolbars and then Formatting from the cascading menu. Font Names To select a font.  Click the downward-pointing arrow on the Font Color button on the Formatting toolbar. remember to select text before you apply style. Word uses your chosen styles on whatever text you type next. font style. The list shows you all the fonts that are available on the computer you are using. To View the Formatting Toolbar:  Click View on the Menu Bar. If you would like to see more color options. italicized or underlined options. you can scroll through the Font list.Formatting Toolbar The Formatting Toolbar contains buttons that allows you to change the appearance of your text. The formatting toolbar contains buttons for font size. Ctrl + I  Click the Underline button on the Formatting toolbar. take notice of those fonts that have TT beside their name. can be further customized by using the bold.

font style. The Font Dialog Box will appear. 127 Section 3-5: Formatting Text 127 . color and many other font effects. You can use the Font Dialog Box to change your font. To Open the Font Dialog Box:  Click Format on the Menu Bar.  Select Font from the menu list. size. Remember you can also access the Font Dialog Box from the Font menu on the Task Pane.Font Dialog Box The Font Dialog Box gives similar options as the Formatting toolbar. however. it also offers more advanced text features.

You can preview different font sizes in the Preview window in the Font dialog box. Did You Know? Word offers a variety of Templates that provide you with a pre-formatted document. Select a size from the Font Size list.com . Font sizes range from 8 point (extremely small) to 72 point (very big). Click the blue link.preformatted documents including faxes. Instead of having to create formats yourself. Font: under the Font Heading. For example. Click on a font from the Font list. Remember you can also change the font size from the Formatting toolbar. The Font dialog box appears.  Select an option under New from template.offers a letter template including artwork  General Templates . 128 Section 3-5: Formatting Text 128 . you can quickly choose among a variety of Templates. the title of your document could be displayed larger than the contents of your paper.Font Size You can change the Font Size from both the Font Dialog Box and the Formatting toolbar. You can use different font sizes to give emphasis to different parts of your document. letters. etc. The Font dialog box appears.  Select New from the menu list. Word allows you to choose sizes smaller than 8 point and larger than 72 point.allows you to search among hundreds of templates offered through the Microsoft website.assists you in writing a standard letter  Contemporary Letter . Select a size from the Font Size list. but you must type these in manually in the Font Size box. memos. Font size is commonly expressed in points. reports. The Task Pane New Document window appears to the right. Look at the text in the preview window as you try different sizes.allows you to search for templates on other web servers  Templates on Microsoft. Arial 10 Point Arial 12 Point Arial 20 Point The standard Font size for most documents is 12 Point. Click on a font from the Font list. OR      Click Format on the Menu Bar.  Templates on my Web Sites . Select Font from the menu list.  Letter Wizard .      Select Reveal Formatting on the Task Pane. Look at the text in the preview window as you try different sizes. To Open the Templates Dialog Box:  Click File on the Menu Bar.

 Select Symbols.  Click the Symbols Tab to select a symbol from a Font type. OR  Click the Special Characters Tab to view other commonly used symbols. but other fonts such as. The available symbols will depend on which fonts you have installed on your machine.  Click Close. ©.  The Symbol or Character will show up in your document. will also offer numerous symbol options. Word comes with pre-installed symbols for you use. 129 Section 3-5: Formatting Text 129 . Other commonly used symbols that appear in the Symbol Dialog Box are:  © Copyright  ® Registration  TMTrademark  Checkmark  -. is not available on the keyboard but can be selected from Word's Symbol Dialog Box.Em Dash Insert Symbols To Insert Symbols into your Document:  Click Insert on the Menu Bar. Wingdings. the Copyright symbol. The Symbols Dialog Box appears.Use of Symbols There are many Symbols that you might often see in publications that are not directly available from your keyboard. For example.  Click on the Symbol or Special Character you would like to select and then Click Insert.

codes for paragraph marks . When you select the Show/Hide button. 130 Section 3-5: Formatting Text 130 . OR  Select the Reveal Formatting Menu from the Task Pane. If you prefer to display non-printing characters when formatting your document. you will be able to quickly see where all the tabs exist. For example: A document that was created with numerous tabs could be quite difficult to edit if you needed to delete all the tabs. if you display your non-printing characters. The tab symbol will appear as an arrow pointing to the right. tabs . However. So why display these characters? Showing the document formatting can assist you when editing. You will not see these characters unless you choose to show the formatting marks.  Check the Show all formatting marks checkbox at the bottom of the Menu under Options. quickly delete these tabs. and spaces are visible in your document. Place the insertion point to the right of the tab symbol and press the Backspace key to To Reveal Formatting Marks:  Click the Show/Hide button on the Standard Toolbar. .Why display non-printing characters? Non-printing characters are automatically inserted into your document as you type. these symbols will not appear in your printed document.

A bullet is usually a black circle but it can be any other symbol used to highlight items in a list. 3. Click on the Numbering button on the Formatting toolbar. Numbers (or letters) are used when information has to be in a certain order. 131 Section 3-5: Formatting Text 131 . press the Enter key twice to stop the numbered list.  Remove a bullet by placing the insertion point to the right of the bullet or number and press backspace (you will not be able to place your insertion point to the left of the bullet). 5. place your cursor where you want the line break and press Shift + Enter.  If you want to change a bulleted list to a numbered list (or vice versa). The next line will begin automatically with a new bullet. Create Bulleted and Numbered Lists To Create a Bulleted List:      Click the Bullets button on the Formatting toolbar. Bulleted and numbered lists help to simplify steps or items to the reader.  To create a line break between items in a bulleted or numbered list. Teachers often use bulleted lists to highlight important pieces of their sections. 4. Type the next item on your list and press Enter. 2. press the Enter key twice to stop the bulleted list. Type the next item on your list and press Enter. Use bullets to list items that do not have to be in any particular order. You can use the default Bullets and Numbering settings by clicking on the appropriate button on the Formatting toolbar. Manuals often include numbered lists to assist the reader in step-by-step instruction. The next line will begin automatically with the next number. Type the first item on your list and press Enter. To Create a Numbered List: 1. When your list is complete. When your list is complete. Review the following tips that will help you manage your numbered or bulleted lists. Type the first item on your list and press Enter. select the entire list and click on the appropriate button.Bullets and Numbering Word lets you make two types of lists: bulleted and numbered.

Select Bullets and Numbering. The Bullets and Numbering Dialog Box also offers you Outline Numbered options.The Bullets and Numbering Dialog Box Word offers you many other options for your bullets and numbers. By clicking on the Outline Numbered Tab you can view templates for creating an outline. bullets and characters. You can view the type of bullets and numbers available to you by opening the Bullets and Numbering Dialog Box. The List Styles Tab allows you to create your own list style using similar alignment.     Select the text you want to turn into a list. Click on the Bulleted Tab to view all the bullet options and click on the Numbered Tab to view all the number options. and click OK. Click Format on the Menu Bar. other than the default that you have seen so far. The Bullets and Numbering Dialog Box appears. 132 Section 3-5: Formatting Text 132 .  Select what kind of bullets or numbers that you want.

Section 3-6: Spelling and Grammar By the end of this section. learners should be able to:     Use AutoCorrect Use Find Use Replace Use Spell and Grammar Check 133 Section 3-6: Spelling and Grammar 133 .

 Capitalize the first letter of the sentence. GCF Global Learning. The  AutoCorrect Options dialog box appears. Click Add. stannd. AutoCorrect can also be customized so that commonly used words will be automatically entered without having to type the entire word.AutoCorrect Word's AutoCorrect feature can assist you in word processing tasks.    If AutoCorrect changes a word that you don't want it to change. Click on the Smart Tag and a drop-down list with options to reverse the action is displayed. such as GCF Global Learning. Instead of having to write a long proper noun like.  Capitalize the first letter of table cells. Check or de-select any of the following options:  Show AutoCorrect Options buttons. AutoCorrect can help you locate misspelled words and correct them as you type. 134 Section 3-6: Spelling and Grammar 134 . Use the With: box to type the correct word.  Replace text as you type. AutoCorrect always misspells that word.  Correct accidental usage of Caps Lock key.  Correct two initial capitals. stand. you can hover the pointer over the area where the auto-correction was made and a Smart Tag will appear that allows you to reset the original word. Examples: When typing the misspelled word. If you type a misspelled word into AutoCorrect's With: box. Modifying AutoCorrect:  Click Tools  Select AutoCorrect Options from the menu bar. Word will automatically convert this typo to the correct spelling. you can customize AutoCorrect to automatically complete the rest of the proper noun once you type the letters GCF.  Capitalize names of days. Use the Replace: box to type a word you frequently misspell or type a shorthand word to represent a longer word or phrase.

CTRL + F      Click Edit on the menu bar Select Find. Word will jump to the first instance of this word and will highlight the word for easy location. Using Replace .  Continue Clicking the Find All button to find all other instances of this word. do one of the following:  Ignore it. The Find and Replace functionality can really help save you time and effort in your word processing goals. Paragraph.  Click Find Next to start the search. phrase or format in the Find What: box that you are searching for. The Find and Replace dialog box appears. Using Find and Replace to replace Word XP with Word 2003 will save you much time and effort in your editing process. Frame.  Click Replace. Use the list box below to select all. typed again and again throughout the document. When Word finds a word of phrase. Select Replace.  Click Special to search for punctuation marks or section breaks. For example. or portions of your document.  Click Replace All to replace every occurrence of the selected text with the replacement text. OR Check the Highlight all items found in: box to find all instances of the word at the same time. Tab. You can perform a more detailed search by clicking the More button on the Find and Replace dialog box:        Click Edit on the menu bar Select Find. consider a document you are editing that displays Word XP needs to be updated to Word 2003. Click Find Next to bypass it and find the next. Type the word. Click Find All to start the search.CTRL + H       Click Edit on the menu bar. Click More to conduct a detailed search. special characters and formats. Click Format if you want to limit your search to words in a specific Font.Find and Replace Word 2003 allows you to search for specific words in your document as well as fonts. Type a word. Word XP. Click Cancel to quit. Style or Highlight. Language. Click Find Next to conduct your search. Click the Search list box if you want to limit your search to a specific part of the document. Type a word.   135 Section 3-6: Spelling and Grammar 135 . The Find and Replace dialog box appears. Currently the document has the text. The Find and Replace dialog box appears. Use the check boxes to limit your search. phrase or format in the Find What box. Using Find . phrase or format in the Replace With: box that will replace what is in the Find What: box. phrase or format in the Find What box. Type the word.

Spell and Grammar Check
Not only does Word allow you to Undo possible mistakes in your document and Paste corrections, it also automatically reviews your grammar and spelling as you type. Green wavy lines are placed underneath possible grammar mistakes and a red wavy line under possible spelling mistakes. All of Word's grammar and spelling errors may not be correct, so you can choose to ignore these error markings and keep typing, or you can correct the mistakes and/or add the corrections to Word's dictionary.

Check Spelling as you Type
Word puts a red wavy line under possible spelling mistakes. If you click on the suspected misspelling, Word gives you one or more suggested corrections.

To Use Spell Check as You Type:
 Place your I-Beam over the misspelled word and
right-click.

 A menu list displays the following options:
boldfaced suggested spellings, Ignore All, Add to Dictionary, AutoCorrect, Language, Spelling and Look Up.  Select the boldfaced suggestion to replace the incorrectly spelled word in the document.  Select Ignore, and Word ignores all future instances of this spelling in this document.  Select Add to Dictionary, and Word adds the underlined word to the dictionary so it won't be flagged as an error in any other document you create.  Select AutoCorrect to add the correct spelling to your list of words that Word automatically corrects as you type.  Select Language to specify a word as part of another language, preventing Word from seeing this word as a mistake.  If you select spelling, the Spelling and Grammar dialog box appears.  If you select Look Up, a window opens in the Task Pane and you are given general search parameters. This feature is helpful when dealing with words, such as proper nouns, that are not found in the dictionary.

Check Grammar as you Type
Word puts a green wavy line under possible grammar mistakes.

To Work on Suspected Grammatical Mistakes:
 Place your I-beam over the grammatical mistake and right-click.  A menu list displays the following options: boldfaced grammar suggestion,
Ignore, Grammar, About this Sentence.  Select Ignore, and Word ignores the grammatical mistake it believes to exist.  Select Grammar, and the Grammar dialog box appears.  Select About this Sentence, and the Office Assistant will offer you reasons as to why Word believes this to be a grammatical error.

136

Section 3-6: Spelling and Grammar

136

Spelling and Grammar Dialog Box

To Use the Spelling and Grammar Dialog Box:
Choose one of the following options, depending on what you think of Word's suggestions:

    

Click Ignore Once to ignore this one instance of the grammatical error in your document. Click Ignore Rule to ignore this grammatical error and all other grammatical errors of this type in the document. Click Next Sentence to take you to the next grammatical error listed in your document. Click Change to replace the error with what is in the Suggestion box. Click Explain to open the Office Assistant, which will offer you reasons for this error.

If the red and green wavy lines distract you, you can turn them off:
   
Choose Tools Options from the menu bar. The Options dialog box appears. Click the Spelling & Grammar tab. Un-check the Check Spelling as You Type or Check Grammar as You Type so the check box so that it is empty. Click OK. Don't forget to use Spell and Grammar Check! Have you ever realized after typing a long paragraph that you accidentally left the Caps Lock on and all your letters are in Upper Case? Fortunately, you will not have to re-type the text to correct this mistake. Word offers a quick solution by allowing you to either select the Upper Case text and pressing Shift + F3 or clicking Format on the menu bar and selecting Change Case. Choose the correct option from the Change Case Dialog Box.

Using the Thesaurus:
 Click Tools on the Menu Bar.  Select Language and then follow the cascading menu to Thesaurus.
OR

 Use the quick key combination, Shift + F7
137 Section 3-6: Spelling and Grammar 137

138

Section 3-6: Spelling and Grammar

138

Section 3-7:

Inserting Items Into a Word Document

By the end of the section, students should be able to:
       
Create a text box Move and Resize a Text Box Construct Tables Enter Text and Numbers into Tables Edit Tables Edit Objects Insert Pictures Edit Pictures

139

Section 3-7: Inserting Items Into a Word Document

139

font size.  Place your insertion point where you want your text box. borders. reports. making for an impressive display of your Word skills. The box is now highlighted. and graphics. The box is selected and a blinking insertion point appears inside the box. Hover the mouse pointer over any of the sizing handles (small circles) until it turns into a diagonally pointing arrow.  Left click and drag the text box until it is the appropriate size. the drawing canvas appears by default. Release the left mouse button when ready.  Using this crosshair. color. To Create a Text Box:  Click Insert on the Menu Bar. make changes later. Begin typing. school projects. etc) in the usual manner. (Select text first.  Click and drag the sizing handle until the box is the desired size. To Move a Text Box:  Click once on the text box's border.  The mouse pointer becomes a crosshair and a drawing canvas appears. The canvas helps you arrange and resize the objects you are working with. flyers. Note: When you create a text box in Word 2003. To Insert Text into the Text Box:     Click once inside the text box.  Sizing handles (small circles) appear. Text boxes can be formatted with shadings.  Hover your mouse pointer over the border until it becomes a crosshair with arrows. style.) Moving and Resizing Text Boxes To Resize a Text Box:  Click once on one of the box's borders.Create a Text Box Placing text inside of a Text Box helps focus the reader's eye on the page content. often use Word's text box feature.  Select Text Box from the menu list. click and drag the box until it is in the desired location. Format text (change font. The text box will by default contain a white background color and a thin black border. announcements. Newsletters. or other types of publications. 140 Section 3-7: Inserting Items Into a Word Document 140 .

The Format Text Dialog Box
As mentioned earlier, the default for the text box in Word is a white background with a thin, black border. Using the Format Text Box dialog box, you can choose different fill colors and lines, size, layout, and textbox.

To Use the Format Text Box Dialog Box:
 Double click on a text box border. The Format Text Box dialog box appears.
OR

 Right-click on the text box border and select Format Text Box. The Format Text Box dialog box appears.

You can access the Text box feature from the Drawing toolbar.
 Click View on the Menu Bar.  Select Toolbar and then Drawing from the cascading menu. The Drawing toolbar appears at the bottom of your document.  Click the Text box button
Rectangle button. . Don't confuse this button with the Rectangle button. You cannot insert text using the

 The Text Box Dialog Box offers you several tabs to choose from:  Color and Lines: Fill text box with color, define the border colors, styles and weight  Size: Define a specific size  Layout: Text wrap and alignment  Textbox: Internal margins
141 Section 3-7: Inserting Items Into a Word Document 141

Working with Tables
Tables allow large amounts of text and/or numbers to be presented in an organized and easy to read fashion. Similar to columns, Tables can be challenging at first. Word has created an entire menu to help assist you in creating your first Table. A few important terms to know before you begin creating tables are: Row - A row runs horizontal in a table and is divided by borders. Borders - Separating lines in the table. Column - A column runs perpendicular in a table and is divided by borders. Cell - A cell is the box that is created when your rows and your columns intersect each other. The cell contains your data or information.

Creating Tables Using the Insert Table Dialog Box:
 Click Table on the Menu Bar.  Select Insert and then Table from the cascading menu. The Insert Table dialog box
appears.

 Determine the number of columns and rows you need in your table. You can add more later,
but save yourself some work. You can always add rows by pressing Tab at the end of a row.  To create a table as wide as your page, leave the Fixed Column Width setting on Auto.  Click OK. A table is inserted into your document.

Another automated way to create a quick table is by using the Insert Table Button on the Standard toolbar.

Creating Tables Using the Insert Table Button:
 Click the Insert Table Button .  Now, drag the number of columns and rows you want in your table.

142

Section 3-7: Inserting Items Into a Word Document

142

Custom-Made Tables
The Insert Table Dialog Box and Insert Table button offer a quick solution to making tables. If you would like to custom create your table by drawing it yourself, you can use the Draw Table button.

Creating Tables Using the Draw Tables Button:
 Open the Tables and Borders toolbar by clicking View on the Menu Bar, Select Toolbars and then Tables and Borders from
the Cascading Menu. The Tables and Borders toolbar will appear.

 Click the Draw Tables button on the Tables and Borders toolbar. The mouse pointer turns into a pencil.

   

Drag the pencil to create a rectangle about the size of the table you want. Release the mouse button. The border of the table appears in your document. Use the pencil again to draw in column and row borders. Click the Draw Table button again to change the pencil back into an I-beam.

If you make a mistake while drawing your table, you can erase both rows and columns by using the Eraser on the Tables and Borders toolbar. Once you select the Eraser, the pointer will change to resemble the Eraser Button. Drag the Eraser over parts of the table you wish to erase. When you are finished erasing, click the Eraser button again to put the Eraser away.

Entering Text
Click inside any table cell to begin entering text or numbers.

Moving Around in a Table:
 Use the Tab key or right arrow key to move right.  Use Shift + Tab or the left arrow key to move left.  The up and down arrow keys will move the insertion point above or below its current location.

Selecting Text in Tables:
A cell: triple click inside cell. A row: Move mouse to left of margins, point to the row, and click. Multiple rows: Select the first row, click and drag the number of rows desired. A column: Move the mouse above the column. It turns into a downward pointing arrow. Click once. Multiple columns: Select the first column, click and drag the number of columns desired. Entire Table: Choose Table and Select Table from the menu bar.

143

Section 3-7: Inserting Items Into a Word Document

143

Editing Tables
Formatting Text in Tables Fortunately, whatever you do to format text in a paragraph (make it bold green, for example), you can do to text in a table cell. Formatting text within a table can be accomplished through a variety of means, including the Formatting menu, the Tables and Borders toolbar, the Task Pane and keyboard shortcuts. Rotating Text in Tables Many advertisements, for sale signs, menus, and other creative documents use Word's text direction feature to change typical horizontal text to eye-catching vertical text. You can rotate text so it runs vertically, facing either the right or the left.

To Rotate Text in a Table Cell:
 Select the cell(s) you want to rotate.  Click the Change Text Direction button
: on the Tables and Borders toolbar.  Clicking the Change Text Direction button once turns text to the vertically left, the second click turns text to vertically right, and the third click will bring your text back to a horizontal position. The insertion point rotates when entering vertical text, but editing vertical text is really no different than editing horizontal text.

Inserting and Deleting Columns and Rows
Therefore, it is important to know how to insert and delete rows and columns in your existing table.

To Add Rows to Your Table:
 Move the insertion point to the last cell in the table and press
Tab.

To Delete Rows:
 Select the row(s) you want to delete.  Choose Table
OR Delete Rows.

To Insert Rows in the Middle of the Table:
 Place the insertion point anywhere in the table.  Choose Table
Insert Rows above OR Rows below.

 Right-click and choose Table
from the shortcut menu.

Delete

Rows

To Delete Single Table Cell:
 Place the insertion point inside the cell you wish to delete.  Choose Table
Delete

To Insert a Column:
 Position the mouse pointer where you want to column to be
located.

 Choose Table

Insert

Insert Columns to the Right or Insert Columns to the Left.

Cells from the menu bar. The Delete Cells dialog box appears.  Click Shift cells left, Shift cells up, Delete entire row, or Delete entire column.

144

Section 3-7: Inserting Items Into a Word Document

144

Click OK. To automatically adjust the size. rows. To use AutoFormat:  Create your table. Rows. To Adjust Columns.  Drag the border either left or right OR up and down. Click the Modify button to change parts of an existing Table Style. and cells. Scroll through the Table Styles until you find a table you like. faxes. Check and uncheck the options in the Apply special Formats to: sections to slightly change parts of your table. select the entire Table and then choose Table AutoFit AutoFit to Contents. Click the New button to customize your own Table Style. reports and other items. The Table AutoFormat dialog box appears.Resizing Tables You may need to adjust the size of columns. AutoFormat Just as Word offers document templates for memos.  The insertion point changes to a double-headed arrow. 145 Section 3-7: Inserting Items Into a Word Document 145 . You can preview the Table Style in the Preview Box.  Click anywhere in the table and choose Table and then      Table AutoFormat. Check out your changes using the Preview box. and Cell Size:  Hover the insertion point over any line in your table that borders the area you want to change. Word also offers templates for Tables.

Choose the Reveal Formatting Menu and look for the Table and Cell Headings. Add Shading To Apply Shading:  Select or place the insertion point inside the cell(s) you want shaded.  The mouse pointer turns into a pencil  Trace the line(s) you want to change. you can use the Tables and Borders toolbar.  Click the Outside Border button drop down menu and choose the location of your border. The I-beam becomes the pencil. 146 Section 3-7: Inserting Items Into a Word Document 146 . To Change Line Style or Line Weight on an Existing Table:  Click the drop down arrows (next to the buttons) to view and select from the list of choices.  Click anywhere outside the table to change to pencil back into the I-beam. Your cell(s) are automatically shaded.Adding Borders Many of the tables in the AutoFormat Dialog Box use unique borders and shading options. To Change the Border Color on an Existing Table:  Click the drop down arrow next to the Border Color button. Line Weight. A color menu appears. To Apply a Border:  Select the Line Style. To add these special features to your own table. and Border Color you would like.  Using the pencil.  Click the Shading Color button drop down arrow.  Select the cells you want bordered. A shading color menu appears. You can access many of the features from the Table and Borders Dialog box on the Task Pane. trace the border(s) that you want to color.  Click on a color.  Select a color.

Drawing objects include: 1. Hold the Shift key down to create straight lines. Curves. and tables. OR  Click any of the drawing tools in the first group of buttons.  The Drawing toolbar will appear. WordArt drawing objects Drawing Objects To Draw Lines and Shapes:  Open the Drawing toolbar by clicking View on the Menu Bar. OR  Click the Drawing button on the Standard toolbar.  Choose an AutoShape from the AutoShape drop down menu. AutoShapes: including Lines. and Textboxes 2. lines with arrows. 147 Section 3-7: Inserting Items Into a Word Document 147 . OR  Right-click on any toolbar and select drawing.  Line Tool  Arrow Tool  Rectangle Tool  Oval Tool  The mouse pointer changes to a crosshair .  Release the mouse button to end the drawing object and turn off the Drawing tool. The Drawing Toolbar offers many options for including lines.Introduction to Word Graphics Now that you are comfortable adding and formatting text. and many types of shapes into your document.  Drag the crosshair from a starting point until the object is the desired size. Select Toolbars and then Drawing from the Cascading Menu. AutoShapes are inserted (on their own layer) with the In front of text wrapping style applied. perfect circles. headers and footers. let's learn to enhance your documents by adding objects and pictures. columns. or perfect squares.

Changes the line style of a selected object. slant. Formatting Drawing Objects Use the Drawing toolbar to format AutoShapes and WordArt. Edit the font. skewed. and stretched. much more.WordArt Drawing Objects Also included on the Drawing toolbar is the WordArt Feature. Click OK. To select several objects hold down the Shift key and click on each object. 148 Section 3-7: Inserting Items Into a Word Document 148 . Here are just a few examples of what WordArt allows you to do: To Insert WordArt:  Place the insertion point where you would like to insert WordArt. No fill is the color white. WordArt can even be shadowed. and style. Changes the line style of a selected object. Change the line color of a selected object.  Click the WordArt button on the Drawing toolbar     The WordArt gallery opens. Includes solid and dotted lines. size. Choose (click) a WordArt style. Using WordArt. you can create text graphics that bend. or use the Select Objects tool. The Edit WordArt Text dialog box appears. rotated. . Gives selected object a 3D effect . Fill color allow you to color all selected drawing objects. Changes the style of arrow. Changes the text color of a selected object. and appear metallic or wooden and much. Gives selected object some depth.

 Select Picture and then Clip Art from the cascading menu.  Type a keyword in the Search Text: field.specifies where Word will search for clip art. The Clip Gallery is just an easy place to store clips you want to use again and again.  Press the delete key on your keyboard. The Insert Picture dialog box opens.specified what type of file Word will search for (video. As long as the check box for Everywhere is checked. photographs. To Delete a Picture:  Select the image (click on it). click the appropriate tab and click the Play button to preview the file.Inserting Clip Art Word comes bundled with hundreds of Clip Art images that are copyright free and available for your personal use. The Insert Clip Art menu opens on the Task Pane.  Search in: . 149 Section 3-7: Inserting Items Into a Word Document 149 .  Double-click the clip art or picture to add to the document. Word will search through All Media Files. Inserting Pictures from your Computer A picture doesn't have to be in the Clip Gallery in order for you to insert it into your document. To change your Search For text: Click the Modify button below the clip art results To preview video and sound clips. As long as the check box for All Media Types is checked.  Click Insert on the Menu Bar.  Select Picture and From File from the cascading menu. audio.  Locate and select the file to insert the selected picture into your document. To Insert a Picture that is NOT in the Clip Gallery:  Click Insert from the Menu Bar. AND  Specify your search by using the Other Search Options.  Results should be: .  Click Search. To Insert Clip Art:  Place the insertion point where you want to insert the clip. Word will search through All Collections. clip art).

or left handles). Be careful. bottom or side handles. right. If it is important to maintain proportions. 150 Section 3-7: Inserting Items Into a Word Document 150 .  Drag the handles until the image is the size you need. you can change the alignment so the graphic is right-aligned or centered. of the picture. To keep the center of an object in the same place. By default. then you should use the corner handles to re-size the image. or scale.  The I-beam turns into a white pointer with a little box under it as you move the picture. The cursor will change into a double-headed arrow. Sizing Handles You have two options when sizing your graphics.Moving Clips Once you have inserted a graphic into your document you can re-position the graphic until it is in the appropriate location. You can also drag the image anywhere on the page. using only the sizing handle can make your pictures blurry and distorted.  Place the cursor over one of the corner handles. just as you would text. Changing Size While Not Maintaining Proportions: If any of the middle handles are dragged (top. To Move a Clip:  Select the clip. only the height and width changes. However. which will prevent the image from looking skewed. Changing Size While Maintaining Proportions:  Click the image you want to re-size. hold down the CTRL key while dragging the mouse. thus changing the proportion. If you do not need to maintain the graphic's proportions. it is aligned to the left margin.  Use your mouse to drag a selected clip to any position on the page. OR  Use the Alignment buttons on the Formatting toolbar. when a picture is imported into Word. you can use the top. bottom.

Crop. You can adjust your picture using the Picture toolbar. and Set Transparent Color buttons are used with areas of the picture. All other buttons affect the entire picture. Name of Button Use it to: Insert Picture from File Color More Contrast Less Contrast More Brightness Less Brightness Crop Rotate Left Line Style Compress Pictures Text Wrap Format Picture Set Transparent Color Reset Picture Insert another picture Automatic.Changing the Appearance of your Pictures Sometimes you may need to not only adjust the sizing of your pictures. but you may notice the picture is too dark or too bright for your liking. or Watermark Increase color intensity Decrease color intensity Add white to lighten all colors Add black to darken the color Cut the sides of an image Each click turns the image by 90 degrees to the left Customize the border of an image Changes the Resolution of your image Set how text wraps around the image Displays the Format Picture Dialog Box Use eyedropper to make areas of the picture transparent (mainly for web graphics) Return picture to original format 151 Section 3-7: Inserting Items Into a Word Document 151 . Recolor Object. Black & White.  Choose Show Picture Toolbar from the shortcut menu. To use the Picture Toolbar:  Right-click the picture. Grayscale.

152 Section 3-7: Inserting Items Into a Word Document 152 .

Section 3-8: Printing By the end of this section. learners should be able to:  Use Print Preview  Use Page Setup  Print 153 Section 3-8: Printing 153 .

 Choose File Print Preview from the menu bar. It will look something like this: 154 Section 3-8: Printing 154 .Print Preview Print Preview allows you to see how your file looks before you print. (Ctrl + P) OR  Click the Print Preview button on the Standard toolbar. To use print preview:  Open the file you want to preview. Once you have accessed Print Preview. your file will now be in Print Preview mode. preventing a waste of paper and ink.

The program zooms in on the area. To exit print preview mode. the file will decrease in size. You can undo Shrink To Fit by clicking Undo Shrink To Fit on the Edit menu. click the Magnifier. a small drop down menu will display. Click the button again to turn the ruler off. click the Close button. Click the Magnifier (to turn off magnification). preventing small amounts of text on the last page of a document. it's difficult to restore the document to its original font sizes. 155 Section 3-8: Printing 155 . the file will enlarge when you left click. To return to the original magnification. Click the button again to turn the magnifier off. returning you to the previous view of the file. When the magnifying glass has a + in the center of        it. or click Close Full Screen on the floating Full Screen toolbar. edit your file. The Close Preview button closes Print Preview mode.in the center of it. Click the button again to turn the Full Screen feature off. then click on the file. The tools available on the Print Preview toolbar help you view and edit your document before you print it.  The Magnifier button turns the mouse pointer into a small magnifying glass. When the pointer becomes an I-beam. The Zoom drop down box lets you view your file under a specified magnification level. When you click the Multiple Pages button. The Shrink to Fit button will decrease the font size of each font used in the file. Once you save the file. The View Ruler button will display the ruler. Click the text in the area you want to edit.Print Preview Toolbar Print Preview mode shows you how your file is formatted. To edit text in print preview:       Choose File Print Preview or click the Print Preview button on the Standard toolbar. The One Page button will display one page at a time. Highlight the number of pages you wish to display in Print Preview. The Full Screen button will display your file on your entire screen. When the magnifying glass has a . Editing Text in Print Preview You can edit text while in Print Preview mode.  The Print button prints the file.

Then. allowing you to add and customize borders. Bottom. The Default button allows you to change the default setting for Page Setup. Use the Width and Height boxes to set a specific paper size. page borders. To open Page Setup:  Choose File Page Setup from the menu bar. allowing you to add and position line numbering.  To define page orientation. and shading.  The Page Setup dialog box appears.  Use the Paper source section to determine what paper source you're using. Headers and Footers are in the top and bottom margins of each page in a file. Preview will show you a thumbnail view of how your document will appear when printed. paper size.  Preview will show you a thumbnail view of how your document will appear when printed. The Line Numbers button opens the Line Numbers dialog box. Page Setup's Margins tab  Click the Top. Page Setup appears slightly differently in each of the Office programs. format the section the way you wish. Page Setup's Paper tab  Click the Paper tab and click the Paper Size list box to define the paper size.  The Print Options button gives you more printing options. Left.  Preview will show you a thumbnail view of how your document will appear when printed. you may want to use the Page Setup feature to define your page margins.Page Setup Before printing your files. You can insert text or graphics in headers and footers. The Borders button opens the Borders and Shading dialog box. 156 Section 3-8: Printing 156 . and page orientation among other things. Click OK when you've made necessary changes. Use this section to adjust header and footer layout.  Use the Multiple pages drop down box to determine how many pages you want to print on each page and other margin options. Page Setup's Layout tab  Use Sections to vary the layout of a file within a page or between pages by in      serting section breaks to divide the document into sections. or Right boxes to define the margins. click the Portrait (prints text so the page is taller than it is wide) or Landscape (prints text so the page is wider than it is tall) option.

Click Add a Printer and follow the instructions in the Add Printer Wizard. check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. If you printer still doesn't appear. blotchy.  Check to see if there is a paper jam. if the paper size selected differs from the one in the paper tray. it will not print. select File Page Setup.  Make sure the printer is switched to Online mode. you may need to add it.Printing To print your work:  Choose File Print from the menu bar. turned on and has paper in it. printed documents may appear streaky. In Windows 2003. Most printers have a flashing light to indicate a jam. you will not be able to print. To choose a paper size. If not.  Make sure the computer knows what printer you are using. There is usually a button on your printer's control panel.  Check to see that the printer toner. Click the Paper Size tab. try restarting your computer. cartridge or ribbon is fresh and adequate. 157 Section 3-8: Printing 157 . Make sure the printer is plugged in.  The file automatically prints. The Print dialog box will not appear. (Ctrl + P)  The Print dialog box appears. Note: Print capabilities differ slightly in each of the Office programs.  Make sure the printer cable is properly connected to the printer and to the computer. If it is switched to Offline mode. or even blank. If an icon for your printer doesn't appear. Troubleshooting Printing Problems  Take care of the basics. OR  Use the Print button on the Standard toolbar. Also.

158 Section 3-8: Printing 158 .

159 I want to put another page number on here so here I go 159 .

160

I want to put another page number on here so here I go

160

Section 4-1:

The History and Definition of the Internet

By the end of this section, learners should be able to:
     
Briefly explain a short history of the Internet Briefly explain a local area network (LAN) and wide area network (WAN) Briefly explain servers and clients Understand how the Internet works (on a basic level) Briefly explain the World Wide Web Understand some important web-related terms

161

Section 4-1: The History and Definition of the Internet

161

A Brief History of the Internet
In 1969, the US Department of Defense started a project to allow researchers and military personnel to communicate with each other in an emergency. The project was called ARPAnet and it is the foundation of the Internet. Throughout the 1970's, what would later become the Internet was developed. While mostly military personnel and scientists used it in its early days, the advent of the World Wide Web in the early 1990's changed all that. Today, the Internet is not owned or operated by any one entity. This worldwide computer network allows people to communicate and exchange information in new ways. According to www.commerce.net, in April of 1999, there were 92.2 million Internet users over the age of 16 in the United States and Canada. By 2005, it is predicted 75% of the total US population will be online.

What is the Internet?
The Internet is the largest computer network in the world, connecting millions of computers. A network is a group of two or more computer systems linked together.

There are two types of computer networks:

Local Area Network (LAN): A LAN is two or more connected computers sharing certain resources in a relatively small geographic location (the same building, for example).

Wide Area Network (WAN): A WAN typically consists of 2 or more LANs. The computers are farther apart and are linked by telephone lines, dedicated telephone lines, or radio waves. The Internet is the largest Wide Area Network (WAN) in existence.

162

Section 4-1: The History and Definition of the Internet

162

Servers
All computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients. In a network, clients and servers communicate with one another.

A server is the common source that :
 Provides shared services (for example, network security measures) with other machines
AND

 Manages resources (for example, one printer many people use) in a network.
The term server is often used to describe the hardware (computer), but the term also refers to the software (application) running on the computer. Many servers are dedicated, meaning they only perform specific tasks.

For example:
 An email server is a computer that has software running on it allowing it to "serve" email-related services.  A web server has software running on it that allows it to "serve" web-related services.

Clients
Remember, all computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients, which communicate with one another. Independent computers connected to a server are called clients. Most likely, your home or office computer does not provide services to other computers. Therefore, it is a client. Clients run multiple client software applications that perform specific functions.

For example:
 An email application such as Microsoft Outlook is client software.  Your web browser (such as Internet Explorer or Netscape) is client software.

Servers and Clients Communicate
 Your computer (client hardware) is running a web    
browser such as Internet Explorer (client software). When you want to surf the web, your browser connects to a remote server and requests a web page. The remote server (server hardware) runs web server software (server software). The web server sends the web page to your computer's web browser. Your web browser displays the page.

163

Section 4-1: The History and Definition of the Internet

163

The World Wide Web (WWW)
As you now know, the Internet is the physical computer network (computer, monitor, modem, cables, phone lines, etc).

So, what is the World Wide Web?
 Tim Berners-Lee, a software engineer, invented the World Wide Web in 1991.  The Web is a system of Internet servers that support specially-formatted documents.  These specially formatted documents are text documents created in HTML, a formatting language. In conjunction with the
World Wide Web, your web browser interprets these text documents so they become web pages.  Web pages contain formatted text, graphics, sound, animation, and video, allowing point and click navigation. Before the Web, the Internet was mostly text-based. To use it, you had to know lots of keyboard command prompts, making it largely unusable to the average person. The World Wide Web changed all that.

Some Important Web Terms:
WWW
Also called the Web or World Wide Web. See previous page for full definition.

Web Browser
A piece of software used to navigate the Web. Internet Explorer and Netscape are web browsers.

GUI (Graphical User Interface)
A GUI (pronounced GOO-ee) takes advantage of your computer's graphics (picture) capabilities to increase ease of use. For example, the buttons you point and click to surf the web is part of your web browser's GUI. Most operating systems include a GUI, such as Windows and Mac OS. In the past, there was no pointing and clicking; rather, the user had to know a command language to operate the computer.

HTML (Hypertext Markup Language)
The formatting language used to create web documents.

Hypertext
The system of electronically linking words or pictures to other words or pictures.

URL (Uniform Resource Locator)
Each web page has its own address on the Internet, which is called a URL. To recognize one another over the Internet, computers convert human-friendly addresses like www.gcflearnfree.org to numerical IP addresses.

HTTP (Hypertext Transfer Protocol)
You may have noticed the http:// preceding URLs. For example: http://www.gcflearnfree.org. The first part of the URL, usually HTTP, indicates the file type. HTTP, the system for transferring web documents, defines how messages are formatted and transmitted over the Internet. 164 Section 4-1: The History and Definition of the Internet 164

Section 4-2:

Connecting to the Internet

By the end of this section, learners should be able to:
       
List the four requirements necessary to access the Internet Define a modem Define a web browser Understand the function of an Internet Service Provider (ISP) Discuss the need for speed Discuss bandwidth Discuss the different levels of Internet access available Research the levels of access in your living area

165

Section 4-2: Connecting to the Internet

165

Connecting to the Internet
In the previous sections, you learned a short history of the Internet, how the Internet works, what the Web is, and some important Web terms.

In this section, you will learn what you need to access the Internet:
1. 2. 3. 4.
Computer Modem Web Browser Internet Service Provider

Modems and Web Browsers
To connect to the Internet, your computer requires a modem and a web browser.

What is a modem?
 A modem is a device that converts a computer's outgoing data to a format that can be transferred via telephone lines. Modems
can also convert incoming data so the computer can read it.  A modem can be located inside or outside your computer. Some of the different types of modems are internal, external, voice/data, and fax modems.

What is a web browser?
 Remember, along with a computer equipped with a modem, you need a piece of software called a web browser to navigate the
Web.  Internet Explorer and Netscape are examples of web browsers.

Internet Service Providers
To access the Internet, you need a computer equipped with a modem and web browser, but you'll also need an ISP. Internet Service Providers (ISPs) are companies that provide access to the Internet. For a monthly fee (and an initial activation fee), you can purchase a software package from your ISP. These packages feature different levels of Internet access. Flat-rate service will buy you unlimited hours, whereas a less-expensive hourly package buys limited Internet access. In either case, the speed with which you access the Internet factors into how much you pay per month.

The ISP software package usually includes:
 Username. A unique name used to gain access to a computer system.  Password. A combination of keyboard characters. Used in combination with a username, passwords allow access to restricted
computer information. It is important to keep passwords secret.  Access phone number. For example, (919) 555-5555.

If you connect to the Internet at work, you may be part of a LAN (local area network) that shares network resources. To gain Internet access, your employer contracted with an ISP. 166 Section 4-2: Connecting to the Internet 166

if you have a 56K modem. or at all. and video. So. to access the latest web technologies. users need more speed. Remember. the faster you can connect and surf. the Internet is a physical network (phone lines. A bit is a unit of measurement that measures the transfer of data. Data has to travel through that physical network. In response to the need for speed. Faster data transmission means:  Faster web pages  Faster email services  Music. you are probably used to waiting. For example. especially those loaded with graphics. and waiting some more. The more open and wider your network is. Cable modems) All About Bandwidth A fast modem doesn't ensure fast transmission rates. your modem may be capable of transferring 56. (ADSL). Fast data transmission often depends on bandwidth. or a 6-lane interstate?) How much traffic will be on the road at any given time? Is there any construction? The Internet is similar to the roadway example. or information. Data Transmission Rates:  Early 90's  19. animation. Slow Internet access means some users are unable to access certain web pages. and waiting.000 bits per second. 4-lane roads. and video plays smoothly Data Transmission Rates At higher speeds. Too much traffic on the network means you may be unable to connect at a fast rate. To estimate your commute.The Need for Speed If you surf the Web frequently. You have to travel through a physical network of roadways to travel from home to work. etc). consider:      What is the speed limit? Where are you located (big city or rural setting?) How big (wide) is the road? (2-lane roads. 167 Section 4-2: Connecting to the Internet 167 . Bandwidth is the amount of data actually being sent through a network circuit. Let's say you want to estimate the time it takes for you to commute from home to work. Did You Know? Eight bits of data is roughly the amount that you enter each time you tap a key on your keyboard. sound. modems are measured in terms of bits per second (bps).8K bits per second  33. modems (a device used to access the Internet) were built that were capable of faster data transmission rates.6K bits per second  1998-Present  56K bits per second  Almost 10 Million bits per second (Asymmetric Digital Subscriber Line.2K bits per second  28.

leading to "always on" access.  Slow -. Can connect multiple computers on a single line. More bandwidth results in improved streaming audio/ video. Cons:  Dial-up connection uses existing phone line. Uses the existing phone line in most cases. leading to "always on" access. 168 Section 4-2: Connecting to the Internet 168 . Cons:  Availability-limited to homes/businesses with a dedicated copper wire running between it and the phone company's nearest central office. Can connect multiple computers on a single line. Cons:  Requires special equipment that can drive up your cost. so performance doesn't depend on your distance from a central cable office. ISDN (Integrated Services Digital Network) Pros:  Can provide 2-4 times the speed of a 56K modem.Can be limited to speeds of 28. telephone calling.6K. telephone calling. application programs. Cable Modem Pros:  Uses coaxial and/or fiber-optic cable rather than phone       lines for data transmission.  Data is not compressed so transmission rates can be comparable to 56k-at more cost. making it impossible to receive phone calls unless another line is installed.  Lower cost-usually around $22.  A firewall is necessary to ensure home network security  Service is not infallible.  Cost-includes installation fees and monthly charges (around $40. online games. online games.00 per month). Cons:  Availability-limited to homes/businesses with cable access.  Uses digital rather than analog signals to transmit data. Does not tie up existing phone line.  Cost-includes installation fees and monthly charges (around $50. video conferencing and other high-bandwidth services. with download speeds approaching 56K under only perfect conditions.00 per month or less. Does not tie up existing phone line. Convenient for homes already wired with cable access. video conferencing and other high-bandwidth services. application programs.  Often requires commitment to a cable TV package. 56K Dial-up Pros:  Uses existing phone lines.8. Faster than a 56K dial-up modem.8K to 33. DSL (Digital Subscriber Line) Pros:  Can fall back to slower speeds if the line cannot handle the      modem's fastest speed. Upload speeds can be limited to as low as 28.What Type of Access is Available to You? Many ISPs offer different levels of Internet access.  May be replaced by other technologies. Faster than a 56K dial-up modem. More bandwidth results in improved streaming audio/video.  Need a firewall to ensure home network security  Service is not infallible. etc).  Service can be somewhat unreliable (busy signals. Can fall back to slower speeds if the line cannot handle the modem's fastest speed. spontaneously terminated sessions.00 per month).

and Explorer bar Move and resize toolbars Customize the Standard button toolbar Understanding tabbed browsing Set a home page Access Favorites Add to Favorites Organize Favorites Rename and Delete Favorites Access History Customize History Search using Internet Explorer Save pictures Copy and paste text from a web page Email a link Print a web page Use the highlighting feature Change text size and font Change text and link color 169 Section 4-3: Using Internet Explorer 169 . Status bar.Section 4-3: Using Internet Explorer By the end of this section. learners should be able to:                          Review web browser basics Discuss cached web pages Refresh and stop web pages Define a search engine and provide an example Demonstrate effective searching techniques Identify IE's toolbars. and Explorer bar Show and hide toolbars. Status bar.

click your Back button. Forward button and Address bar. have you tried clicking the address bar's drop down menu to display a list of sites you've recently visited? What about the Back and Forward button's drop down lists of recently visited sites? If you've used any of the methods listed above to surf the Web. Click the drop down menu to the right of the back and forward buttons to view and select from a list of recently visited sites. Cache Have you ever started typing your favorite website's address. Here is a quick review of web browser basics:     To return to the last page you viewed. To return to the page you visited before you clicked the Back button. This makes surfing the web faster and easier. Your web browser stores recently visited sites (as temporary Internet files) on your computer's hard disk. you are using your web browser's cache. 170 Section 4-3: Using Internet Explorer 170 . When you revisit your favorite sites. and the entire address displays? Or. type the URL in the address bar and hit the Enter (Return) key on your keyboard. you're already familiar with your web browser's basic tools such as the Back button. To visit a web page.Browser Basics If you found our web site. the browser displays the pages from the cache instead of requesting them from the web server. click the Forward button.

Goodwill. (F5) Most browsers include a Stop button on the toolbar. you may not be getting the most up-to-date information a site has to offer. meaning you don't have to know any special programming tricks to effectively search the Web." the search engine searches for that entire phrase in a web page. For example. when viewing a discussion forum. Tips for Effective Searching Beware of using slang or partial words. Most browsers include a Refresh button on the toolbar. A search engine searches for keywords and returns a list of documents where the keywords can be found. post* could produce postwar. George Washington OR Bush. For example. if you put quotes around "free online computer training. Refreshing requests fresh pages from the web server rather than from the cache stored on your machine's disk. For example. a web page. Phrases. Search Engines Instead of trying to guess where certain information may be located on the Web. 171 Section 4-3: Using Internet Explorer 171 .  You get a message that a web page cannot be displayed. File Not Found. good will. If you use slang or parts of words. AND. Most search engines allow you to search using plain language relevant to the topic of interest. search engines allow you to search both the Web and newsgroups." Stop a web page when:  You want to stop a web page from loading. Use AND (all caps) to search for multiple words that must appear in a web page. "Error 404. Put quotes around a phrase so each word in the phrase isn't searched for separately. or reload. For example. goodwill. and spell them correctly. Use OR (all caps) to include any of the search words (rather than most. Use correct spelling. For example. NOT. (Esc) Refresh a web page when:  You want to view the latest version of the page. or postmarital. postgame. and Good Will may yield different results. OR. Some search engines support a plus sign (+) in place of AND. free online computer training. free AND coupon. you need to refresh.Refreshing and Stopping Web Pages While using your browser's cache may increase ease of use. For example. the search engine searches for each of the words individually in a web page. To do so. For example. or Macs instead of Macintoshes may yield different results. The asterisk (*) can be used to replace multiple characters. Wildcards. Use NOT (all caps) to exclude certain words or phrases. if you simply type. or free + coupon. you may have some luck. flick instead of movie. For example. but your results may be too broad. However. and capitalization. or a news-driven website.) For example. Be aware of pluralizing your words. casserole NOT chicken NOT beef. Goodwills.  You mistyped a URL.  A page is taking too long to load. The percentage symbol (%) can be used to replace only one character.

and Print buttons. The Search Box is to the right of the address bar. particularly for security reasons. loading. Status bar and Favorites Center Internet Explorer's Status bar and Favorites Center offer additional web navigation methods. History. indicates when a web site is found. Also in the address bar are the Refresh and Stop buttons. The Address bar displays the address. You can search for something by typing in the box and pressing the magnifying glass button. Forward. The Status bar. Note that the Favorites is not made visible unless you choose it. It's a convenient way of accessing the Favorites list. waiting for reply. History list. Type new URLs or search terms into the Address bar.Toolbars Internet Explorer features customizable toolbars to help you navigate the Web. or if you have a secure connection. of the web page you are currently visiting. Favorites. It is always a good idea to display the Status bar. located at the bottom of the IE window. The Favorites Center is a sidebar located in the left side of the IE window. and Search function. 172 Section 4-3: Using Internet Explorer 172 . The Standard buttons bar displays commonly used buttons such as the Back. or URL.

 The mouse pointer becomes a double-headed arrow. Customizing Toolbars In newer versions of Internet Explorer. Explorer Bar. toolbars "snap" to the outer edge of the IE window. Explorer bar. To show or hide the toolbars. Explorer Bar and Favorites Center In newer versions of Internet Explorer. you can show and hide the toolbars. Section 4-3: Using Internet Explorer 173 .  Hover your mouse pointer over the resize/move toolbar handle.  Click the clear or show the checkmark for each item. To resize a toolbar:     173 Look for the resize/move toolbar handle. or right. Status Bar. OR  Right-click the toolbar and click to clear or show the checkmark for each item. and Favorites Center. Status bar.  When moved. Click and drag until toolbar is desired size. Hover your mouse pointer over the resize/move toolbar handle. down.  Click and drag a toolbar up. left. Status Bar. or Favorites Center  Click then choose Toolbars. To move a toolbar:  Look for the resize/move toolbar handle.Show and Hide Toolbars. The mouse pointer becomes a double-headed arrow. you can move and resize the toolbars.

there is a list of Current toolbar buttons. To change the text options featured on your buttons:  Right-click the toolbar choose Customize Command Bar. Click the Add or Remove button. 174 Section 4-3: Using Internet Explorer 174 .  Click to clear or show the checkmark for each item. In the right-hand scroll box. In the left-hand scroll box. there is a list of Available toolbar buttons.         Right-click the toolbar and click Customize. The Customize Toolbar dialog box opens. Choose from:  Show all text labels  Show selective text  Show only icons To change the size of your button icons:  Right-click the toolbar choose Use large icons. Click Close to display new options. Add or remove a button from the Standard button bar:  Click OR then choose Toolbars Customize.Customizing the Standard Button Bar: You can further customize the Standard button toolbar by adding or removing Standard buttons. The button is now added or removed from the toolbar. In either scroll box. click to select a button you would like to add or remove. You can even change the appearance of your buttons.

In older versions of Internet Explorer. Opening a linked page in a new tab    Right-click on a link. 175 Section 4-3: Using Internet Explorer 175 . Using tabbed browsing. Each tab is it’s own webpage Click here to create a new tab Current tab Creating a new tab   OR  Click on the small tab next to your current tab. has incorporated a new feature known as tabbed browsing. you had to start a new browser window every time. Choose Open in New Tab. such as gray. The webpage will open in a new tab. Closing tabs (Note: You must have more than one tab open)  OR  Press Ctrl + W Click the x on the right corner of the tab. you can have more than one web page going without having to open another Internet Explorer window. such as blue. Type the website in the address bar. if you wanted to have more than one web page open. while the non-active tabs will be in a lighter color.Understanding Tabbed Browsing Internet Explorer 7. Press Ctrl + T When you have more then one tab (webpage) open. besides having a new look. the one you are currently looking at will appear to be in front of the other tabs and highlighted in a darker. The small tab will always be the last one on the right.

 Type a new URL in the home page section of the General tab. or if you want to use the webpage as your only home page.weather.  Click Yes. Change your home page to make surfing the Web easier and more convenient.  Click OK. To change the Home Page:  Choose Tools Internet Options from the IE menu bar. click the General tab.Setting a Home page Your home page is the first page you see when you start Internet Explorer (IE). if you want to start each Internet session with GCF Global Learning. http://www.  If not already selected. 176 Section 4-3: Using Internet Explorer 176 . click the Use Current button. The Internet Options dialog box opens.com as your home page. OR  If you like the current page and want to set it as your new home page. If you like to check the weather every time you log on. Click the circle next to the option you’d like to choose. you might prefer http://www. then choose Add or  A dialog box asks you if you want to add the page you’re on to your home page tabs.  The Use Blank button sets a blank page as your home page.microsoft.gcflearnfree. button on the toolbar.  The Use Default button sets www. This option is beneficial to those who don't want to begin each Internet session waiting for a home page to load.org should be your home page.  Click OK. OR  Click the arrow on the Home change homepage. For example.com as your home page.

 Choose Favorites from the IE menu bar. To access Favorites from the IE menu bar:  Press the Alt key on the keyboard to bring up the menu bar. Click on Favorites if not already there and the list will appear. find.Access Favorites When surfing the Web. You can keep track of your favorite sites without having to remember long URLs using the Favorites feature. To access Favorites from the Favorites Center:  Press the Favorites Center button on the toolbar. and organize your Favorites. You may need to click the double arrow at the bottom of the list to expand your choices.  The Favorites Center appears on the left. you have probably found a number of sites you'd like to return to in the future. 177 Section 4-3: Using Internet Explorer 177 .  Click a Favorite to go to that web page. (Ctrl + I)  A Favorites list appears.  Click a Favorite to go to that web page. This feature comes with some pre-existing Favorites you may or may not find useful. add to. You can access.

Click Add to add it to your Favorites list.  The Add Favorite dialog box opens. For example. Click the Add to Favorites in the drop-down menu.org.  Choose Favorites Add to Favorites from the IE menu bar. The page title appears in the Name text box. To add to Favorites using the Favorites Center:       Click the Add to Favorites button on the toolbar. Rename the page if you wish.  Press the Alt key on the keyboard to bring up the menu bar.Add to Favorites To add to Favorites using the IE menu bar:  Go to the page you want to add to your Favorites. The Add Favorite dialog box opens. Your new Favorite appears in the Favorites list. 178 Section 4-3: Using Internet Explorer 178 . "GCF" may be adequate." Change the page title if you wish.  Click Add to add it to your Favorites list. For example: http://www.  The page title appears in the Name text box. For example: "Welcome to GCF Global Learning Community Center.gcflearnfree.

Rename.  The Organize Favorites dialog box opens. OR  Working in the Organize Favorites dialog box.  Choose Favorites Organize Favorites from the IE menu bar.  Click a Favorite you want to organize. Use this dialog box to Create a New Folder.  The Organize Favorites dialog box opens. 179 Section 4-3: Using Internet Explorer 179 . Move to Folder.Organizing Favorites Once you add several Favorites. you may want to organize them in folders. There are several methods of organizing your Favorites.  Drag and drop any Favorite into a preexisting folder.  Drag and drop Favorites into folders. To Organize Favorites:  Press the Alt key on the keyboard to bring up the menu bar. click the Move to Folder button and drag and drop Favorites into folders. OR  Press the Alt key on the keyboard to bring up the menu bar.  Choose Favorites Organize Favorites from the IE menu bar. and Delete.

Name the folder and click OK. The Add Favorite dialog box opens.  Choose Favorites Organize Favorites from the IE menu bar. Click the New Folder button. 180 Section 4-3: Using Internet Explorer 180 .  A new folder is created. OR  Press the Alt key on the keyboard to bring up the menu bar.Creating New Folders You may need to create new folders in order to keep your Favorites organized. Choose Favorites Add to Favorites from the IE menu bar.  The Organize Favorites dialog box opens. Click the Create Folder button. The Create New Folder dialog box opens. To Create a New Folder:        Press the Alt key on the keyboard to bring up the menu bar. ready to be renamed. Click OK again to close the Add Favorite dialog box and add the new folder to your Favorites list.

OR  Use the Organize Favorites dialog box. right-click a Favorite. To Rename a Favorite:  In the Favorites Center list. right-click a Favorite.Renaming and Deleting Favorites You may need to rename or delete Favorites.  A confirmation message appears. Choose rename from the shortcut menu.  The name is now highlighted. Choose delete from the shortcut menu. 181 Section 4-3: Using Internet Explorer 181 . To Delete a Favorite:  In the Favorites Center list. ready to be changed. OR  Use the Organize Favorites dialog box. Choose Yes.

click the Settings button In the History area. OR  Press the Favorites Center button on the toolbar.  Click a week or day. To see a list of pages you've recently visited:  Click the down arrow at the end of the Address bar.  Click a folder to display individual pages. 182 Section 4-3: Using Internet Explorer 182 . Click the General tab In the Browsing history area.History Using the History feature. Customizing your History List You can specify how many pages are saved in your History list. To access your History using the Favorites Center:  Press the Alt key on the keyboard to bring up the menu bar.  Choose View Explorer bar History  The Favorites Center opens and the History list appears in the left side of the window. you can find pages you've recently visited in the last few days. click any site from the list. To specify how many pages are saved in the History list:     Choose Tools Internet Options from the IE menu bar. Click OK. To hide the Explorer's bar's History list:  Click the X in the upper right.  Click the web page icon to display the web page.  Click the Delete button in the Browsing history area to clear your history and temporarily free up disk space on your computer. change the number of days that the History list keeps track of your pages.  To view.  Click the History button.

 Click the magnifying glass button to search. 183 Section 4-3: Using Internet Explorer 183 . Click links that interest you. Your chosen search provider’s results display in a web page.Search You can also look for web pages using the Search function. Searching with the Search bar:  The Search bar is located to the right of the address bar. Press Enter on the keyboard. Searching from the Address bar:     Type in any key words you think the page may contain. Choose a link that interests you.  Results display in the bar.  Plug in any key words you think the page contained in the Find a web page containing text box.

Your new wallpaper should display. Right-click the image. The default save location is My Pictures. Choose Save Picture As from the shortcut menu. text. The shortcut menu opens.Saving Pictures It's easy to return to previously visited web pages using tools such as Favorites and History. choose Set as Background from the shortcut menu. 184 Section 4-3: Using Internet Explorer 184 . Click the Save in drop down box arrow to navigate to a new save location. Each new graphic you set as wallpaper will replace the old one. Right-click the item you want to save. To save pictures:      Go to the web page that features a picture you want to save. The Save Picture dialog box opens. It will be saved in the list as Internet Explorer wallpaper. You can also save specific pictures. or links from web pages for later reference.  Click Save. To set a web page image as desktop wallpaper:      Go to the web page. Minimize the window.  Rename the image in the File name text box if needed.

if you want to save content from a site that features regularly changing content. Emailing Links While surfing the Internet. Right-click the body of the email message. Open your email program. This may be convenient. Send the message. OR To send a link in email:      Go to the web page. for example). Some web pages include a "Tell A Friend" or "Email this Article" feature. Right-click and choose Copy from the shortcut menu. For example. Click Page by Email or Link by Email.  Open another application. but you may want to be wary of who you give your email address to. you may come across an interesting site you want to share with friends or family. Compose your email message.gcflearnfree.Copying and Pasting Text You can save specific text from web pages for later reference. (an online newspaper. you might want to copy and paste text.  Select the text you want to copy. To cut and paste a link:  Go to the web page.  In the Address box.  Choose Edit Paste from the menu bar or right-click and choose Paste from the shortcut menu to paste the text into the document of choice (for example. for example.  Choose Edit Copy from your web browser's menu bar or right -click the text and choose Copy from the shortcut menu. There are several different methods of sending a web page via email. Compose your email message. and then send the message. such as Word. You need to specially configure your e-mail program for the send a link in email method to work. 185 Section 4-3: Using Internet Explorer 185 . a Word document). For example:      http://www. Press the Alt key on your keyboard. and choose Paste from the shortcut menu. To copy and paste text from a web page:  Go to the web page. Choose File Send. select the URL.org.

 The Print dialog box opens.  Set printing options as you normally would.Print a Web Page Let's say you need to print a web page. Print Frame. The Print dialog box opens.  Set printing options as you normally would.  Choose Print. OR  Click the Print button on the toolbar to print the page (no dialog box will appear) To print a frame or item in a web page:  Right-click the frame or item. To print a web page:  Press the Alt key on the keyboard. or Print Target.  Choose File Print. for offline reference. such as a map. The shortcut menu opens. 186 Section 4-3: Using Internet Explorer 186 .

When your mouse pointer becomes the insertion point. The default is Medium. To increase text size: 1. and the finger. Press the Alt key on the keyboard 2. The text size decreases or increases. Changing Text Size Changing text size can improve readability. Choose Smallest or Largest as needed. Repeat steps 1-3 and choose Medium to return to the default. 6.Highlighting Internet Explorer includes some accessibility features. A cascading menu appears. Finger Displays when you roll your mouse over text and images that are linked. As you move around a web page. 3. 5. You can highlight text if you have difficulty seeing the insertion point. 7. Insertion Point Displays when you roll your mouse over text that is not linked. 4. Mouse Pointer Displays when you roll your mouse over images that are not linked. you've probably noticed the mouse pointer's various states: the insertion point. Choose View Text Size from the menu bar. the mouse pointer (arrow). you can double-click any text or image to highlight it. depending on your selection. 187 Section 4-3: Using Internet Explorer 187 .

Changing Color While changing text size and font can increase readability. Those with low vision and/or color blindness may have difficulty viewing certain colors. sizes. so can the use of color.Changing Font Sometimes. click Internet Options. The Colors dialog box appears. On the General tab. click the fonts you want. In the Web page font and Plain text font lists. Note: Graphics cannot be resized or changed in any way using a web browser. Change the color settings as needed. 188 Section 4-3: Using Internet Explorer 188 . changing the font can increase readability. click Colors. and background colors. To display text in a different font:     Choose Tools Internet Options from the menu bar. Note: Graphics cannot be resized or changed in any way (including color) using a web browser. To change how page colors are displayed:     On the Tools menu in Internet Explorer. Click the General tab. web designers don't always take this into account when determining font colors. However. Click the Fonts button.

learners should be able to:        Discuss the importance of Internet security Discuss the importance of password protection Define e-commerce Determine if a website uses SSL Upgrade the level of web browser security Determine how websites use cookies to track data Control cookies 189 Section 4-4: Browser Security 189 .Section 4-4: Browser Security By the end of this section.

There's a lot to know regarding Internet security. pet. base your password on that phrase. In this unit. Also. it is on public display. don't knowingly give your password to anyone. Don't use well-known abbreviations. there are criminals (sometimes referred to as "hackers" or "crackers") who would like to break or "hack" into your computer for a variety of reasons.  Do change your password on a regular basis. web mail. programs. Don't use a "one size fits all" password. is not a common acronym. programs. phone number. For example. use different passwords for your employer's computer network. create a sentence or phrase. the name of your spouse. accounts. One of your first lines of defense against potential hackers is password protection.The Importance of Being Safe If you use the Internet on a semi-regular basis. Unfortunately. Whenever possible. That goes for foreign dictionaries as well. for that matter. Your password would look like this: itpp4gpa34  It's easy to remember. using your birth date. ISP. and can't play piano for anyone including my grandpa.)  Do not use the example just given as your password. and files are often password protected. in March or any other time. and the sensitive data stored in your computer. The purpose of a password is that no one but you can log in and start using your account. Don't use the same password for your separate accounts. or files. social security number.  Next. Don't choose a password that can be easily traced to you. and the information is not personal. (I don't live in Tallahassee. for that matter) to make a solid password. Or your name. Use a combination of numbers and letters. etc. 190 Section 4-4: Browser Security 190 . ten characters. While you may find it convenient to keep a list of your user names and passwords beside your computer.  Do memorize your password. add this basic level of security. etc. child. A longer password provides greater security. particularly if you use a laptop. etc is a bad idea. Hackers use dictionaries as a tool to discover passwords. Password Do's Computers. you are probably concerned with Internet security. will remain safe and secure. Many people change their password once every three to four months. A password (along with a user name) grants you access to protected computers. files. Don't use words that can be found in the dictionary.  Do password protect computers. For example. Your local administrator and/or ISP may recommend when it's best to change your password. can't be found in the dictionary. some passwords are cAse-SeNSitiVE. Remember. Password Don'ts  Don't let anyone look over your shoulder while you type in your password. For example. change your password immediately. available to anyone. a combination of letters and numbers based on a phrase. programs. For example: In Tallahassee Playing Piano for Grandpa March 4. However.  Do use a password that is at least eight to ten characters long. Creating a Good Password  First. you'll learn some of the basic things you can do to ensure that your computer. Remember. relative. Don't keep an electronic list of passwords on your computer. This is the easiest password to crack. Think the woman standing behind you while you      use the ATM is too close for comfort? She may be. this is a blatant security risk. Don't ever use your user name as your password. if you notice your account has been compromised in any way. ASAP (as soon as possible) or NATO (North Atlantic Treaty Organization) is far too familiar (and short. voicemail.

E-Commerce These days. An electronic purchase form may look something like this: First Name Last Name Email Password Confirm Password Street Address City State Zip Shipping Address City State Zip Credit Card Type Credit Card Number Expiration Date Have you ever wondered what happened to that information once you click "send?" Is the information secure as it travels over the Internet? How can you be sure? 191 Section 4-4: Browser Security 191 . and more on the Internet. You usually buy goods and services online using a personal credit card or debit card. toys. clothing. tickets. Online shopping is called e-commerce. you can buy books.

SSL transfers information securely across the Internet. 192 Section 4-4: Browser Security 192 . while being exchanged. sensitive information is "scrambled. check your browser window.Secure Sockets Layer (SSL) Most security measures involve passwords and data encryption. Click on the lock symbol and then click on the View certificates link at the button of the pop-up. When accessing a secure web server. SSL is active. a third party can't intercept the data. Make sure the certificate is "Issued to" the Web site and the "Valid from" dates are current. the first part of the URL will change from http:// to https//:. This way. to protect the security of your credit card. . Once your browser connects to the web server. How can you be sure SSL in is effect? First. Next. You can also make sure SSL is in effect by looking at your browser's URL address box. Data that is "encrypted" is just a fancy way of saying that data is turned into secret code. you have to have access to a secret key or password." or encrypted. an encryption method and industry standard. Depending on your browser. if you see an unbroken key or lock symbol look next to the address bar. For Internet Explorer. or in effect. check the Certificate. To read an encrypted file. What is SSL technology? Many e-commerce websites use SSL technology.

If you have any doubt about a web site's security level. Privacy Tips While you shouldn't be afraid to make an online purchase. Privacy Policy. first press Alt on your keyboard." (Yahoo and Hotmail are just two examples of sites that offer free web mail. or Privacy and Security.128-bit Encryption What is the difference between 128-bit and 40-bit encryption? Without getting technical." Verify Your Security Level on Secure Sites For Internet Explorer. (Sometimes marked by an *asterisk* or different color.) Read the order form. 128-bit encryption remains a very strong method of security for the foreseeable future. When filling out an online order form. you can simply create another junk mail account. Ever wondered how those "spammers" got your email address? Create a free web mail account and use it as for "junk mail. use your junk mail account rather than your personal ISP email account. Watch out for areas that are "pre-selected" for your convenience (such as checkboxes). phone. then choose File Properties from the menu bar. greater level of security is becoming more necessary. if you receive a lot of spam. Your web browser should have at least "128-bit encryption. 128-bit encryption is millions of times stronger than 40-bit encryption. Instead. look for the fields that are required to make the purchase. you should be informed on how the online retailer will use your personal information. don't blindly fill in every blank field.) When retailers require an email address. look for answers to questions such as:       What kind of information do they collect? How do they use my information? Do they share my information with third parties? How do I access my information? How do I update or delete my information? How do I remove my information from email. the main difference is that 128-bit encryption provides a significantly greater amount of protection than 40-bit encryption. About Us. When you arrive at that page. With the increasing computing power of potential criminals. consider placing your order by phone. FAQ. Customer Service. Look for links such as Help. Roughly speaking. and postal mailing lists? Do they use cookies? 193 Section 4-4: Browser Security 193 . you may end up with a lot of unwanted email. That way.

Cookies help keep track of your order. Other sites cannot read them. and certain ads or products display because of what you've purchased in the past. See your browser's Help menu for more information.  Click the security slider and drag it up and down to your desired privacy settings. or alerted when a cookie is placed on your hard drive. They may also save you some time.  Click OK. Customizing cookie settings  Choose Tools Internet Options from the menu bar. you may turn cookies on or off.Cookies Many e-commerce web sites use cookies. These cookies expire when you leave our site and do not store personally identifiable information in the cookie. Each level has its own description. etc.  If you want to override the settings. We use session cookies simply to keep track of how many members and registered students use the site. they can improve your online experience. For example. At GCF Global Learning. You don't have to type the same information into a frequently used site over and over again. Cookies allow you to "personalize" web sites. a cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. Controlling Your Cookies Depending on your web browser. click on the Advanced button 194 Section 4-4: Browser Security 194 . While cookies may seem like an invasion of privacy. such as a personalized MSN or Apple start page.  Click the Privacy tab. A cookie is a small file that a web site puts on your hard drive so it can remember something about you at a later time. we use a special type of cookie called a session cookie.

Understand the importance of anti-spyware software Understand how anti-spyware works Know what resources are available to protect your computer against spyware Understand the importance of anti-virus protection Understand how anti-virus software works Know what resources are available to remove and/or protect your computer against viruses. worms. and bulletin boards Help children understand the risks of pornography Help children understand the risks of email Help children to become aware of cyberstalking and harassment Define file sharing and Peer-to-Peer programs Understand the risks in downloading music Understand the risks in computer games and other software downloads Understand how to assign sites to security zones in Internet Explorer Understand how to use the Internet Explorer Content Advisor Know what resources are available for you to filter Web sites and content 195 Section 4-5: Internet Security 195 .  Understand the risks your children face on the Internet  Understand the need for guidelines  Understand the need for rules governing Internet use in the home  Understand the importance of keeping your computer in a                public place State the benefits of a family-friendly ISP Encourage the use of a kid-friendly search engine Create an Internet use agreement Recognize quality Web sites State general guidelines for communicating online Help children understand the risks involved in chat rooms. or harmful code. instant messaging.Section 4-5: Internet Security By the end of this section. Understand the importance of firewall protection Understand how firewalls work Know what resources are available to provide firewall protection. learners should be able to:  Identify the major threats that you and your children face                          online Define a virus Define a worm Define a trojan horse Identify a hoax State how to avoid computer worms Define email spam Define hacker threats Define identity theft Understand the importance of anti-spam protection Understand Digital Signatures and Digital Certificates Understand the types of commercial products available to protect email. forums. newsgroups. Make sure Your browser is secure How to research a seller Importance of privacy statement Why to pay by credit card Importance of keeping your password secret  Why you should print a receipt  Understand the importance of knowing the sites that your children visit.

seven days a week. Your children will be exposed to pornography. adware. hoaxes.and perhaps correspond with them frequently.What are the threats? As the Internet has grown in volume so too has its technology. How Do You Protect Your Data and Computer? After introducing the many threats and dangers. filtering software can restrict your children's access to certain undesirable material on the Internet. this course discusses how to establish ground rules for Internet use in your home. we discuss firewalls and how they can be used to protect your computer and family from outsiders who try to access your computer to controll what Web sites your children can visit. One of the biggest technological breakthroughs is broadband Internet access. Perhaps you need a formal written agreement that you and your children sign. Your children can expose your computer to threats introduced by software downloads. Trojan horses. worms. stating what functions are allowed or are not allowed on the Internet. newsgroups. More bandwidth results in improved streaming audio/video. the threat of illegal downloads is ever present. If you truly want to protect your family and children while they're online. music downloads. or worms affecting your computer's performance? We discuss how to scan your computer from spyware and other harmful code. There are also some commercial products that you can buy to monitor computer activity. Lastly. But when you have DSL and cable modem Internet connections. what sites your children enjoy. viruses. which search engines are kid-friendly. They will meet people you don't know -. We also discuss hacking. and how to recognize quality Web sites. it also means that your computer is connected to the Internet 24 hours a day. there are also people who operate those computers. telephone calling. and email -. In addition to these dangers. and perhaps even cyber stalking and/or harassment. 365 days a year. keystroke logging. and online games. Many of the threats that your family and computer face on the Internet include viruses. We discuss free resources that are available to you on the Internet. including pornography and hate content. we provide some practical information on how to protect your data and computer. You don't know who they are. You can also evaluate the quality of your firewall protection How Do You Keep Your Children Safe Online? In addition to the malicious threats that we've just discussed. but also how to protect and remove these dangers. email threats. Your Web browser provides certain features to allow you to monitor your children's access to Internet content. and what activities they do online. And there are many more ways to communicate with someone online other than sending an email message. application programs. and identify theft. video conferencing and other high-bandwidth services. instant messaging. There are both free tools and commercial products you can use to protect your home. It is up to you to investigate the ISP that is best suited for your family needs. We discuss free resources and commercial products that aid this effort. Become acutely aware of what your children are capable of doing in the online environment. as well as commercial products that can be purchased. online games.in chat rooms. you should know how to use the Internet. Experiment for yourself. Any computer that is connected to the Internet all the time is more susceptible to possible Internet attack than computers accessing the Internet through a 56K dial-up connection. The Microsoft Internet Explorer Web browser has some built-in capability to assign Web sites to security zones and limit exposure to content. 196 Section 4-5: Internet Security 196 . discussion boards. Both a cable modem and DSL allows your computer to send and receive Internet data at faster speeds than dial-up. spyware. and cookies. Somewhat similar to monitoring. Is spyware. Because much of this material is copyrighted.

What is a Trojan Horse? No. Worms tend to spread more rapidly than computer viruses because they often take advantage of automatic file sending and receiving to spread themselves over the network from one computer to the next. you unknowingly execute it on your computer. Rather. a virus (opens in a new browser window) is a "program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. The likelihood is great that many family members. One example of a Trojan Horse is a program that claims to find and delete viruses. while others can cause serious damage or affect program and system performance. they begin to share information through downloading files. Unlike viruses. friends. introduce a virus to your computer. trading floppy disks or zip disks. Some viruses are disguised as legitimate computer programs. or to specify certain processes to run when documents are opened or closed -. And when many people use this software. or network. and slow down your computer. and file-sharing.where users can program certain keystrokes to execute certain commands. 197 Section 4-5: Internet Security 197 . co-workers. Some viruses do little but duplicate themselves. it's not a horse that you saw in the movie Troy. While worms have been known to delete files or send email documents they typically reside in memory. What is a Worm? Worms are computer programs that replicate themselves and often interferes with the normal operation of a computer." Many popular programs like Microsoft Office appear on different computers in different households. Others may use macros written into popular software products -like Microsoft Word -. displaying Web pages. A Trojan Horse is a program that initially appears useful or benign and fools a user into running it. Unlike viruses. they leave behind a program that can be contacted by another computer. Trojans have also been known to destroy files on your hard disk. eat up system resources. worms do not attach to other files or programs. but instead. opening e-mail attachments. and neighbors use the same software.What is a Virus? According to Webopedia.may be written to infect data files. program. It frequently hides in games and other small software programs so that when you download it. Trojans do not replicate themselves. They unknowingly open the door to viruses.

Top 10 Tips to Avoid Computer Worms 1.VSB) that entice you to execute them. 5. VBS. Don't trust icons or pictures that are associated with file attachments. Do not forward these hoax messages. or PIF. Do not open attachments or follow Web links received in an email advertisement or other unsolicited e-mail.or just power it down. maintains a page on its Web site that contains a list of known hoaxes. Avoid attachments with sexual file names (NUDES. visit this site to see if it is listed and what it says. 4. a global leader in information security. Don't open attachments that reveal a file extension of EXE. up-to-date. 3. particularly email applications like Microsoft Outlook or Outlook Express. Hoaxes are scare alerts started by malicious people that are passed on by innocent users who think they are helping the community by spreading the warning. Do not share your folders with other users unless it's necessary. 6. 2. Disconnect your network or modem cable when you're not using your computer . Avoid downloading files from public newsgroups (Usenet news) 10. Never accept attachments from strangers in online chat systems such as AOL Instant Messenger. Keep your operating system and applications. 7. The best course of action is to merely delete these hoax emails. 8. Try to avoid sending or receiving mail that contains attachments. like a logo of a well-known software product.Hoaxes Many of us have received email chain letters that warn impending viruses. 9. If you are concerned about a bogus email you received about a new virus or sales promotion. Symantec. 198 Section 4-5: Internet Security 198 . Or they might be disguised as a promotion that sounds too good to resist. There have been many reported cases where e-mail systems collapsed after dozens of users forwarded false alerts to other users. Get the updates directly from the vendor. SHS.

 McAfee reports that "49% of Americans spend more than 40 minutes per week deleting spam. Hackers As we rely more and more on computers.to someone you don't know. And more lists mean more spam. Certainly. the potential for hackers to break into them and steal or destroy personal and financial information grows. don't follow any links or purchase products that were advertised in this mail. You can also protect yourself against viruses carried by e-mail or by computer files that you've received on a floppy disk. by purchasing and installing on your computer or network a virus-protection program. allowing them to interrupt service and/or commit identity theft. Alternatively." In general. Such activities may include fraudulent use of credit cards. people and companies send mass email mailings to thousands of people to try and get them to buy something or to visit a Web site. And never buy anything advertised via spam. You don't know who sent the unsolicited email. Report any activity that appears to be illegal to CyberTipline at http://www.com/cybertip or call 1-800-843-5678 File Attachments If you receive an unsolicited commercial message. The presence of a return address does not mean that it's a legitimate email address. Have you seen the commercial where the guy is looking through his neighbor's trash can to find a payroll receipt? How many of us simply throw this or credit card and bank statements in the garbage without thinking? It's probably more than anyone would care to admit. respond to spam. or false applications for loans and credit cards. the biggest invasion of privacy is spam or unsolicited junk mail. where your IP address rarely changes. even if it is a good offer. To find out if your computer is at risk. Delete any email that contains suspicious file attachments. you can evaluate your computer's current level of protection at the Symantec Security Check Web site.missingkids. MessageLabs Inc.on this task. The site also provides Top Ten Security Tips for more information on keeping your computer safe from hackers. You are essentially always online. Families broadcast their email on the Internet. fraudulent withdrawals from bank accounts. is referenced as saying that 2/3 of all email traffic is spam. So never send a photograph of yourself or any personal information -. By responding. Hackers use automated tools like IP address searches to look for computers connected to the Internet.or 7. and continue to put sensitive information onto them. with 14% reporting they spend as much as three and a half hours a week -. These records make it easy for criminals to get control over accounts in your name and assume your identity. you tell the sender that your email is in fact valid.Email Spam When it comes to email. Unfortunately. Identity theft occurs when someone obtains and then uses your personal information without your permission to commit fraud or other crimes. The Internet has become a very attractive place for scammers or criminals to obtain such information as passwords and banking information. they attempt break in and then take control of the computer. or even become the target of hacking attacks." Clicking on such files could activate a computer virus that might affect how your computer operates and/or damage the information stored on your computer. home users frequently give out personal information if requested. This is particularly true if you have a cable modem or DSL connection. Frequently. it's best not to respond to spam or mail from someone you do not know. Identity Theft It's fairly easy for criminals to obtain personal data.exe. Once found. 199 Section 4-5: Internet Security 199 . you should not open any attached file whose name ends in ". Consider the following:  According to a recent MSNBC article. you may find your email address on even more lists.including credit card information -. even though you may not be browsing on the Internet. go to the National Cyber Security Alliance's Web site and take the self test.5 days per year -. Increasingly.

File a complaint on the Federal Trade Commission (FTC) Web site or by telephone at 1-877-ID THEFT. Contact the fraud units of any one or all of the three credit bureaus: Equifax http://www. Use a firewall program. Monitor your mail and credit-card bills for evidence of new fraudulent activity. Do not download files sent to you by strangers or click on hyperlinks from people you don't know.to guard the security of your online transactions. Try not to store financial information on your computer unless absolutely necessary. 2. Check your financial information regularly. File a police report.com Call 800-685-1111 to order a credit report Call 800-525-6285 to report fraud Experian http://www.experian. 5. Use a secure browser -. 200 Section 4-5: Internet Security 200 . 4.What To Do If You Are A Target of Identity Theft Or Fraud Act immediately if you think you've become a victim of identity theft! Quick action will minimize the extent of damage to your personal funds and financial accounts. 4. 5. Contact all creditors and financial institutions of those accounts that have been tampered or opened fraudulently. Don't give out personal information to others. 6.equifax. Maintain careful records of your banking and financial accounts. Look for Web site privacy policies. 1. 9.software that encrypts or scrambles information you send over the Internet -. 8. Update your virus protection software regularly.com Call 888-EXPERIAN (397-3742) to order a credit report Call 888-EXPERIAN (397-3742) to report fraud TransUnion http://www. 2. 10. or when a new virus alert is announced. 3. 7. especially if you use a high-speed Internet connection like cable modem or DSL. Periodically request a copy of your credit report.com Call 800-888-4213 to order a credit report Call 800-680-7289 to report fraud 3. Top 10 Ways to Avoid Becoming a Victim Of Identity Theft 1.transunion.

what your ISP may be able to do for you. The rest of this section discusses some measures you can establish with Microsoft Internet Explorer and Microsoft Outlook or Outlook Express. . You will never completely stop spam.  A Digital Signature is a private electronic key that confirms the document originated from the signer and has not been altered. Depending on the Internet service you've purchased. you Digital Signatures and Digital Certificates Microsoft Outlook in Office 2003 uses a technology that allows you to access a file by using a digital certificate.are available to manage your inbound and outbound email messages. The message in the Inbox might display a paperclip icon in the Attachment column to let you know that the message has an attachment. This site tests your email program by sending you a number of emails that probe your mail system.  An email attachment will provide a prompt to save the attachment to your hard disk. .exe tool. 201 Section 4-5: Internet Security 201 . Blocking Dangerous Attachments in Microsoft Outlook Microsoft Outlook checks the file type of each attachment in a message you receive or send against the file types on the email security attachment file type list. or forward it to another person. it is treated in one of two ways. is there anything else you can do? Luckily. Other than ignoring the email. You will also see a list of the blocked attachment files in the InfoBar at the top of your message. If an attachment is a file type that can contain code and run without warning. We've told you not to respond to this email. Your certificate is sent when you digitally sign messages to help authenticate youself to the recipient.vbs. The following ISPs offer anti-spam functionality in their packages:     America Online MSN AT & T Verizon You can test the security of your email system by accessing the GFI Email Security Test. which is a freeware program that enables you to delete virus emails and spam directly on the mail server before you download them. you may already have this feature available for you to use. follow any links contained in it.  A Digital Certificate is a digital means of proving your identity. there are some precautions you can take to filter out such messages from your inbox. You can obtain a digital certificate from a commercial certification authority.Understanding the Importance of Anti-Spam Protection The largest invasion by far comes in through spam or unsolicited email. We also told you that a virus or worm may be introduced to your computer if you open any malicious attachments sent with an email. but the best hope you have is to control it. such as VeriSign.) are blocked by Outlook so you cannot see the attachment. and what anti -spam software solutions -. Once you have saved the attachment.bat. Inc.free and commercial -. Another product that you can evaluate is Mail Washer.exe. Free Anti-Spam Tools on the Internet The first place to look for anti-spam software is your ISP's Web site. Certificates that you create yourself are considered unauthenticated and will generate a warning in the Security Warning box if the security level is set to High or Medium. You can also create a digital signature yourself using the Selfcert.  Certain file types (.

com/ Norton AntiSpam According to the Symantec Web site. EmailProtect Email Filtering can be purchased for under $30 per year.htm EmailProtect EmailProtect from ContentWatch provides filtering and spam blocking controls -. Symantec's Norton AntiSpamTM 2004 can be purchased for under $40.giantcompany. Based on personal and global learning networks. Visit the company Web site at: http://www. Visit the company Web site at: http://www.Commercially-Available Anti-Spam Software Several commercial products are available on the market to help reduce or eliminate the spam that infiltrates your email system. McAfee SpamKiller can be purchased for under $40. Visit the company Web site at: http://us. 202 Section 4-5: Internet Security 202 . McAfee Spam Killers McAfee SpamKiller integrates directly with Outlook and Outlook Express to keep inboxes clean and free of spam. including offensive content and potentially dangerous identity theft scams. Spam InspectorTM AntiSpam Software for Outlook. Eudora. You control who may send email to you or prevent emails to reach your Inbox.symantec.com/ Disclaimer: GCF Global Learning® does not endorse or recommend any particular brand of software. and Hotmail can be purchased for under $30. Norton AntiSpam also blocks intrusive pop-up and banner ads. Outlook Express.contentwatch. Visit the company Web site at: http://www. and even pornographic email -.mcafee.com/ Spam Inspector Spam InspectorTM is a spam filtering engine that quickly identifies and separates the hazardous and annoying spam from your legitimate email.email scams. An annual subscription runs under $35. Incredimail. Symantec's Norton AntiSpamTM 2004 works with any POP3 email program to filter incoming mail.com/index.out of your email inbox. detecting and flagging unsolicited messages while promptly delivering valid mail. unsolicited offers.

dialers. Spybot .Search & Destroy starts scanning the selected drive for any known spyware. Run the Spybot .The Importance of Anti-Spyware Protection Spyware is software that monitors your activity on the Internet. Trojans Detect. Both free and commercial software are also available to remove known spyware programs. It collects information about what you are doing. removal and updates Integrate update functions New spyware software is written and introduced to the Internet all the time. If any spyware is found. it provides a detailed list so that you can delete or quarantine them. install other spyware programs. there are differences between the products.Search & Destroy: 1. we'll briefly illustrate how it is used.Search & Destroy to perform a scan of your computer. Te only way to properly safeguard your computer is to have the current version of the software to make sure your computer is always protected. 2. quarantine and delete unwanted programs Back up every removed problem Permanently block threatening ActiveX downloads Permanently block known tracking cookies for Internet Explorer Permanently block threating downloads in Internet Explorer Provide detailed information about problems found Set up automated scanning. In this section. Spyware can monitor keystrokes. In this section we'll illustrate how to use Spybot . Select the "Check for Problems" option to start the scan. 3. provide outsiders with information about your computer habits and potentially expose your user IDs and passwords to thieves. How Do Anti-Spyware Tools Work? While many anti-spyware programs perform essentially the same functions.Search & Destroy is free anti-spyware software that you can download from the Internet.Search & Destroy software. Select the "Search for Updates" option to make sure your software is current. keyloggers. Spyware can also place unwanted ads on your computer. scan files on the hard drive. the main benefits of anti-spyware software are to:          Remove adware. 5. Spybot Search & Destroy Spybot . where you are going and then transmits that information to another computer through your Internet connection. Remember. snoop into chat programs and word processor applications. read cookies. spyware. 203 Section 4-5: Internet Security 203 . To initiate a scan of your computer using Spybot . 4. and monitor Web sites that you visit. It can also compromise your privacy. Spyware can also hog system resources like memory and hard disk space. Only you can determine which software is suited to meet your family's browsing patterns. There are several free scans that are available to help you understand how spyware invades your computer.

Ad-aware from Lavasoft Ad-aware is another free anti-spyware product that you can download and use on the Internet. 4. Select the Perform smart system-scan radio button and click the Proceed button to start the scan. Run the Ad-aware software. 1. Please note that a more robust product is available for purchase. You can ignore. Define the drives and folders to be scanned by selecting the Select drives\folders to scan radio button and click the Proceed button. The Scanning Results are displayed when the scan is completed. 5. 3. Define the parameters of the scan by selecting the Use custom scanning options radio button and click the Proceed button. or delete files identified as spyware. Click the Scan Now button. 6. quarantine. 204 Section 4-5: Internet Security 204 . 2.

The definition files are updated frequently to include the latest threats.Search and Destroy Spybot . Free computer scans that search for spyware can be found at:      SpyKiller PAL Spyware Removal Webroot Spyware-Guide PestScan by Pest Patrol Spybot . Webroot SpySweeper Spy Sweeper safely detects and removes more traces of spyware including Trojans.com Commercially-Available Anti-Spyware Software Several commercial products are available that allow you to filter certain types of Web sites from display in your Web browser. keyloggers and system monitoring tools. Visit the company Web sire at: http://www. Ad-aware Standard is free for individual use only.lavasoftusa. Depending on the Internet service you've purchased. As of July 2004.org/.aluriasoftware. As of July 2004.com/ 205 Section 4-5: Internet Security 205 . Spyware Eliminator can be purchased for under $30. Visit the company Web site at: http://www. as well as detection of various keylogging and other spy utilities.php Pest Patrol PestPatrol detects and eliminates trojans. It compliments your anti-virus and firewall software.pestpatrol. spyware.com/wb/index. hard. removing any that are detected. adware.Free Anti-Spyware Removal Tools on the Internet The first place to look for anti-spyware or popup blocker software is your ISP's Web site. Visit the company Web site at: http://www. that may gather statistics.Search & Destroy can detect and remove spyware of different kinds from your computer. Visit the company Web site at: http://www. As of July 2004.safer-networking. Ad-aware from LavaSoft Ad-aware provides the ability to comprehensively scan your memory. removable and optical drives for aggressive advertising and tracking components. checking against its comprehensive database of thousands of known spyware threats to identify spyware installed on your system. Spy Sweeper can be purchased for under $30. Pest Patrol can be purchased for under $40. It then performs several scans of your computer's files looking for spyware. As of July 2004. extending your protection against non-viral malicious software that can evade your existing security software and invade your personal privacy.com/ Alluria Spyware Eliminator Spyware Eliminator scans your computer. It can even scan your download directory for files that have been downloaded but not yet installed. registry. It removes certain advertising components. Visit the company Web site at: http://www.webroot. adware and hacker tools. you may already have this feature available for use.

emails appear in sent mail that you never sent -. the main benefits of anti-virus software are to:      Protect email and instant messages Safeguard shared files and downloads Remove viruses. Verify your virus protection is current. New viruses are written and introduced to the Internet all the time.computer keeps crashing. McAfee automatically downloads new software components to make sure your computer is always protected. But other times you may not know that your computer has been infected by a virus or worm. you may know that your computer has been infected by a virus or worm. If you haven't already done so. But if you have reason to suspect your computer may be infected by a worm or virus . 2. What Does Anti-Virus Software Do? While many anti-virus programs perform essentially the same functions. error messages begin to pop up on your screen. Many anti-virus software vendors provide real-time updates to your software when new anti-virus components are created. There are several reasons why a computer may run slow or performs out of the ordinary. The only way to properly safeguard your computer is to 1) be notified when there are new viruses. worms. How to Protect Yourself 1. perhaps because you downloaded a suspicious file. worms. In this section we'll illustrate how to use McAfee VirusScan to perform a scan of your computer. there are differences between the products. 3. Only you can determine which software is suited to meet your family's browsing patterns. Remember. purchase anti-virus software.The Importance of Anti-Virus Protection We discussed the dangers that viruses. and Trojan horses can inflict on your computer. and Trojan horses Defend against known and emerging threats Download new virus protection against new threats 206 Section 4-5: Internet Security 206 . Scan your computer's hard drive for viruses. Sometimes.then perhaps it is time to check for a virus or worm. and 2) be notified when an anti-virus remedy is available to protect your from the threat.

then immediately starts to clean infections.download tools to remove any of the worms listed on the page. This test virus was developed by the European Institute for Computer Anti-Virus Research (EICAR).virus scanner tests. instant messages.publishes and performs virus scanner tests.symantec. Free Anti-Virus Tools on the Internet The first place to look for anti-virus software is your ISP's Web site. Visit the company Web site at: http://www. worms. McAfee VirusScan also automatically checks for virus updates whenever you go online. independent anti-virus advice.free virus scanner test. Free computer scans that search for viruses can be found at:      McAfee FreeScan .  Virus Bulletin . Commercially-Available Anti-Virus Tools McAfee VirusScan McAfee VirusScan automatically scans your email. Depending on the Internet service you've purchased. you can run a tool that checks the latest version of the windows update software. Visit the company Web site at: http://us. you will be prompted to download the new version of the software before you can actually run any updates to the windows operating system. A one-year subscription to VirusScan can be purchased for under $40. and Trojan horses. and other files by automatically removing viruses. Panda Software The PCMan Web site .Updating Your Windows Operating System The first step you should take to protect yourself against viruses. you may already have this feature available for you to use. or worms. When you visit the Windows Update application on the Microsoft Web site.scan for viruses with this free online tool. and display a list of infected files.scan your latest known viruses.com/ Norton AntiVirus Symantec's Norton AntiVirusTM protects email. so your protection stays up-to-date against the latest Internet threats.full-featured antivirus package designed exclusively for home users. HouseCall . attachments and downloads. created by the developer of PC-cillin.  Free virus removal tools can be found at:  BitDefender . Hackers sometimes find a hole in the Windows operating system that allows them to enter a computer or network and create havoc. is to make sure that your Windows operating system is completely up-to-date. If outdated. This service tests your Virus Protection online see if your installed virus scanner detects the test string.scan and eliminate viruses with this free tool.com 207 Section 4-5: Internet Security 207 . non-commercial users. lists of macro viruses. Symantec Security Check .mcafee.  Avast! 4 Home Edition . virus lists. Symantec's Norton AntiVirusTM can be purchased for under $50.  Virus Test Center .

then another alternative to consider is using your router as a firewall -. Routers with built-in firewalls provide enhanced protection against intruders and keep your data secure. seven days a week. The Windows XP firewall isn't a full featured firewall. Free firewall tools that can be downloaded from the Internet include:  ZoneAlarm (opens in a new browser window) offers a free firewall for personal use but the functionality offered is much less than that of the commercial product. Your computer is essentially online 24 hours a day. A firewall examines all traffic between your computer and the Internet to ensure it meets certain criteria that you define. Free Firewalls on the Internet The first place to look for firewall software is your ISP's Web site. Free for personal use.if it has firewall functionality.  Kerio Personal Firewall (opens in a new browser window) is a software agent that builds a barrier between your personal computer and the Internet. ICF also protects a single computer connected to the Internet with a cable modem. then you already have a firewall. Depending on the Internet service you've purchased. Your router may be configured to limit internal users' Internet access based on URLs and/or time periods (URL filtering and time filtering). Using Your Router as a Firewall If your computer or networked computers are linked to the Internet through a high-speed broadband Internet connection or a 10/100 Ethernet backbone. All you have to do is make sure it's turned on! Windows XP includes Internet Connection Firewall (ICF) software that you can use to restrict what information is communicated between the Internet and your home computer or small office network. This means that your computer is always susceptible to hacking or other Internet threats. a DSL modem. Using the Windows Firewall If you're running Windows XP on your home computer.  Sygate Personal Firewall (opens in a new browser window) protects your PC from hackers. and other computers in the local network. you may already have this feature available for you to use. 208 Section 4-5: Internet Security 208 . The firewall is designed to help you keep hackers out of your system. keeping the information on your PC safe and private. A firewall performs two main functions:  Prevents unauthorized access to your computer by outside resources  Prevents programs on your program from contacting outside resources without your permission. or a dial-up modem. It is designed to protect your PC against attacks from both the Internet. trojans and Denial of Service attacks. even if you or a family member is not browsing the Internet. It is the first free personal firewall to offer protection from malicious code intrusions. However.The Importance of Firewall Protection A firewall is necessary for any family whose computer is connected to the Internet through either a cable modem or DSL. it lacks the ability to control programs on your system that are trying to send information out to the Internet.

In Microsoft Internet Explorer. 209 Section 4-5: Internet Security 209 . In Netscape Navigator (version 4 or higher). shopping bags.  Confirm the security status in the lower right area of the screen on the page where you are asked to input payment information. If there is an 800 number provided. a closed padlock appears in secure mode locked padlock appears. But what about those online shopping sites you have never heard of? How do you know who is legitimate and reputable and who is not? There are several things you can do to protect yourself.Make Sure Your Browser is Secure Before you submit your credit card information. If it doesn't. a Remember. make sure the Web site provides its' business name. don't buy from it. First. And make sure your children always ask your permission before buying anything on the Internet. printed receipts. but who you can trust and how can you find out? Become familiar with the Web addresses of the stores that you enjoy shopping from at their retail outlets. and taxes)? The warranty information and return policy? Make sure the site has clear information about what you can do if you have problems with your purchase. and telephone number. be certain you are using a secure browser:  Make sure the "http" in the address bar has changed to either "https" or "shttp" at the page where you are asked to input payment information.as it travels over the Internet. is the company still in business? Look up the business name on a Google (opens in a new browser window) search. to name a few. and advertisements. This technology encrypts or scrambles your personal information -. Research the company at the Better Business Bureau (opens in a new browser window) or local consumer protection agency. make sure the site complies with industry security standards by using protection such as Secure Socket Layer (SSL). Does the site display a reliability seal? Two distinguished seals are provided by the BBBOnLine Reliability seal and the VeriSign certification seal. perhaps you should consider leaving the site. consider calling the company to verify the security of their Web site.such as your credit card number -. . mailing address. shipping. only do business with companies that use secure server technology. Second. If the site isn't secure. They print their Web address on credit card statements. Know the Seller Many Web sites sell items online. Before providing your credit card or financial information. Are you familiar with the seller's merchandise or services? Do you understand all costs (including price.

The only information you are required to provide when purchasing a product online is your credit card number and shipping information. And if you must write down your password(s) on a piece of paper. Avoid shopping at any site that does not provide a privacy policy. but the order or transaction number will make it easier to track your order. Verisign. It will allow you to track your order in case the merchandise doesn't arrive when expected. ranging anywhere from $50 to $500 or even more. as previously mentioned in the section on 'cookies. Keep Your Password Secret A great many people are lazy in keeping their passwords both secret and unique. such as BBBOnLine. Pay By Credit Card Paying by credit card is the safest and quickest way to shop online. Note that the rules for debit cards are slightly different than for credit cards. anniversary. Teach your children to ask you if it is OK for them to provide personal information on the Web.Read the privacy statement You have the right to protect your privacy. Far too often the same password is used over and over again. etc) to anyone unless you know who and why the information is being collected. If you choose to use their Web site. And the liability limits on a debit card is different. credit card number used for the purchase. don't leave this information in a place where others can find it. Most companies will be able to look up your order by name.' And this is perfectly acceptable and legal as long as a privacy statement is posted on the site that tells how they will use the information collected about you. but your liability under federal law is limited to $50. Never use part or all of your Social Security number as a password. Print your receipt After you've completed an online purchase. Your transaction is protected by the Fair Credit Billing Act. The same can be said if the card is stolen or used fraudulently. Bear in mind that technology allows companies to collect certain information about you while browsing their Web site.in case you have a problem with your purchase. the money associated with purchases is typically withdrawn immediately from your bank account to that of the merchant's. online businesses must deliver merchandise within 30 days of purchase or notify you if there will be a delay. 210 Section 4-5: Internet Security 210 . make sure each password is different. Do not give your password to anyone who contacts you. And more often than not the password is something that may be predictable such as your birthday. like next to the computer. First. By law. You have the option to either leave the site or exercise your right to "opt out" if you don't want the seller to pass to others information about you. dog's name. Don't disclose personal information (address. If you have accounts at more than one site. be sure to print and file a copy of your order and confirmation number -. Whether you're visiting an entertainment company. TRUSTe. or certain portions of their Web site. you don't have to provide personal information to anyone. Your liability is usually for only a small portion of the amount. or the shipping address. Not only does this give you the right to dispute charges and to withhold payment until the problem is resolved by the creditor. or spouse's name. Social Security number. Read the privacy policy posted on the Web site. Protect your password. performing research on the Internet or shopping online. then you freely give permission for them to potentially sell or give that collected information to others. Thawte or others to ensure that the business has demonstrated compliance with credible online privacy principles.including the e-tailer's Web address -. Fully understand what information is being collected and how the site will use your personal information. Look for signs that the site has been reviewed by trustworthy organizations. letters and symbols. telephone number. Use an unpredictable combination of numbers.

it is very easy to access pornographic. plan vacations. And never provide personal information at the expense of your privacy. Some sites ask that you provide information on forms in order to display or get something you want. Is the site interactive and does it stimulate creativity? 3. Do my children like the Web site? What are the technical drawbacks? Does the site load quickly? Does it require plug-ins? Does it have interactive features? Can my computer handle the technical requirements of the Web site? Is there a clear purpose to the site? Are there advertising banners? What do they advertise? Do the advertisements pertain to my children? Who manages the site? Who writes the content? 211 Section 4-5: Internet Security 211 . online shopping. 7. Will it help my children learn? Is it of good quality? Are the skills necessary to work the site equivalent to my children's skills? 2. The bottom line is that you can't be 100% sure the people that you contact on the Internet. or which remember information that you have previously given the site. Web sites want to know more information about you. Some might even attempt to arrange a meeting with your child. And even more experienced. and much more. pornographers. Visit a library. racists.  Privacy Intrusion -.Some children may give out private information.  Stalking or Harassment -. You can pursue hobbies. telephone number.good and bad -. And understand how your children are using the Internet Risks Facing Children When Browsing the Internet  Unsuitable Web Site Content -. Enroll in a GCF Global Learning® course.steadfast in their refusal to provide a credit card to a well-known Web site. password. Don't know what a chat room is? Visit one and chat with somebody. With this in mind. how to use it. You need to do your homework.People can hide their true identity on the Web. possibly overconfident users still get enticed into scams or other predicaments. their parents. You won't hurt any Web sites. practice firsthand. teach your children to never provide any information about yourself -. You Can't Teach Others Without Knowing the Subject Matter Yourself Many adults are intimidated by the Internet -. and the list goes on. The Internet can be a dangerous place. public service. The Internet brings the world -. such as credit card information.without first checking with you. Learning to Recognize Quality Web Sites Here are some questions to ask yourself: 1.particularly your home address. and how to find information on it. Your children can't know for sure if they are conversing with a 13 year-old or a 40 year-old. Who is legitimate and who is not? Who is friendly to talk to and who is not? Many of us are not Web-savvy enough to know the dangers.into our living rooms. 5. Don't know what a message board is? Visit one and practice using it. Other download a cookie to your computer and track where you go on the site. comprehend the information that they contain.The Internet Is A Public Gathering Place The Internet can be a wonderful place to find newsworthy topics. But it can also be a frightening place where con artists. But if children are going to use the Internet. parents had better understand the issues and the safety steps to help keep their children safe. or a photograph of yourself -. 6. There are many ways to learn about the Internet. Is it easy to use? Web sites geared for children should be designed so that children can easily navigate through them and 4. and others lurk in search for unsuspecting people to prey on. It is best to visit only those sites that you know are legitimate. You won't break your computer. Then. violence. and online gambling sites on the Internet. personal information about themselves or their family.

especially when it comes to the amount of time your children spend on the computer. trying to arrange a meeting. Tell them not to give out private information and what sites they cannot visit. The ISP runs the software on its servers. Come to consensus.. etc.Learn how your children are using the Internet. interests. Remember that no software is 100% foolproof and no filtering program is a substitute for good judgment. Keep Your Computer in a Public Place Put the computer in a family living area instead of your child's bedroom. monitoring. clearly stating what children can or cannot do on the Internet. or telephone number -. the request is intercepted and the site is never displayed. your children will be less likely to experiment with forbidden sites and reduce their risk of their misbehaving or getting into trouble on the Internet. Don't be a tyrant. Keep the computer in a common room with lots of traffic. Warn your children of the inherent dangers present in downloads. Encourage Your Children to Come to You if They Encounter a Problem Online -.e. Teach them how to research their homework. Get to know their "online friends" just as you get to know all of their other friends. 3. Encourage Web browsing to be a family activity.  Key Rules for Internet Use at Home 1. It's a wonderful tool for study and research. Other family members are in the immediate vicinity if their help is needed. your response will determine whether they come to you the next time and confide in you. Set Standards For What Your Children Can and Cannot Do Online -. so if someone in your household tries to get to a blocked site.Set reasonable expectations. 4. Ask them to save emails and give you access to their files. Monitor their compliance with these rules. Encourage The Use Of Kid-Friendly Search Engine So what is a kid-friendly search engine? It's an engine that filters sexually explicit. Consider Blocking. Understand their needs. school name. and Rating Content -. Begin With a Family-Friendly ISP One way to filter content your content is to allow your Internet Service Provider (ISP) to filter the content for you. Install anti-virus software to scan all downloaded files before opening..Teach your children that it is OK for them to come to you if they meet someone online who is asking a lot of personal questions. The Internet should not become a lifestyle for your children. i.home address.Teach your children to never give out personal information -. or threatening them.not in a child's bedroom or a secluded area of the house.Guidelines for Parents  Learn Everything You Can About the Internet -. Don't be angry that something happened. Filtering. Teach your children how to be aware of viruses in emails. Keep Personal Information Private . If forced to use the computer in a public place.in public message areas such as chat or bulletin boards. Ask them to show you good places they have found. but limit the time that your children spend on the Internet on a daily or weekly basis. Create a family "terms of use" agreement. and curiosity. Sit with them and teach    them how to use it. 2. violent or hateful content and that rarely brings up search results related to these topics in response to the keywords you enter. Here are some kid-friendly search engines your children might want to use:  Safe Kids  Ask Jeeves for Kids  Yahooligans 212 Section 4-5: Internet Security 212 .Services are available that rate Web sites for content and either filter programs or block certain types of information. Install a filtering. The familyfriendly ISP is responsible for maintaining and updating software filters. or blocking feature to manage your family's Internet traffic.

2. I will seek options for filtering and blocking inappropriate material from my children. 2. 4. 8. This includes. I will try to get to know my children's "online friends" and Buddy List contacts just as I try to get to know their other friends. telephone number. 11. I understand my parents will supervise my time online and use software to monitor or limit where I go online. I won't answer any emails or instant messages from anyone my parents have not approved. except from my parents. I will not send anything to anyone I've met online. I will frequently check to see where my kids have visited on the Internet. since I know there are some people who might be online and pretend to be someone they're not. 10. 213 Section 4-5: Internet Security 213 . 13. including good language and respect. I agree to the following rules: 1. in any way. I will not pick fights or use threatening or mean words. Parent Contract I know that the Internet can be a wonderful place for my kids to visit. but is not limited to name. I will not do anything that someone I've met online asks me to do. I will not share any personal information about my family or myself. 9. 10. I will log off and tell my parents so they can make sure it never happens again. 4. 5. I will be honest with my parents about the people I meet online and will tell them.Create an Internet Use Agreement The following Internet Use Agreement -. I will not put my personal information in my profile. without my parents' okay. 7. write a snail mail or meet in person anyone who I've met online without my parents' approval or without having a parent come with me. I will make or find a list of recommended sites for children. 12. 8. online or with someone I meet online. I will not sign up for other e-mail accounts without my parents' approval. icky or mean. I also know that it is important for me to follow rules that will keep me safe on my visits. address. Then. I will not call. have your child sign and date the form. I will use good manners when I'm online. I also know that I must do my part to help keep them safe during their time online. I will try to put the home computer in a family area. They're doing this because they love me and want to protect me. without always being asked. 14. I will make my own personal safety my priority. You can visit this Web site to download either a Word version or PDF version of the form. I will report suspicious and illegal activity and sites to the proper authorities.is taken from the Internet Content Rating Association. links to bad sites. 3. 5. especially when I know it's something my parents would not be happy about or approve of. 9. 7. 6. I will talk to my kids about their online explorations and take online adventures with them as often as I can. Child's Contract I know that the Internet can be a wonderful place to visit. e-mail or instant messages with bad language or if I'm in a chat room where people are using swear words or mean and hateful language. I will get to know the services and Web sites my children use. I will teach my parents more about the Internet so we can have fun together and learn cool new things. I will treat others the way I want to be treated. I will keep my password private. and I will discuss these rules and post them near the computer as a reminder. I will tell my parents if I receive pictures. shape or form. 3. If I see or read things that are bad. I agree to follow these rules: 1. If I get something from someone I've met online. 6. I will set reasonable rules and guidelines for my children when they use the computer. Make sure you review the agreement with your child. I will choose a safe and sensible screen name for myself that will not reveal personal information about my family or me. I will not overreact if my children tell me about something "bad" they do or find on the Internet.Parent and Child's contracts -. I will tell my parents immediately (because that means they have my private information). age or school name.

AOL Instant Messenger. predator. or an otherwise unfriendly or mischievous adult is always present. or threatening email. bulletin board and chat messages that they receive. or some other name -. Inappropriate. Talk with Your Children About Expectations and Ground Rules for Going Online Help Children Understand the Risks of Chat Rooms Teenagers love to chat -. Sending a response will just encourage the person to write again. and establish a relationship. Teach your children to identify themselves with a nickname (don't provide their true name). If the parent agrees to the meeting. In public chat rooms everyone sees what everyone else types. etc.that does not identify who they are.General Guidelines for Communicating Online Keep Your Identity Private The Internet is a public forum. telephone number. Belligerent. your teenager is talking to other teenagers. Chat Comments. or Newsgroup Messages That Are Hostile. obscene. In the majority of cases. Never Respond to E-mail. start a conversation with someone. But you don't really know the true identity of anyone in the chat room. children should meet in a public place and their parent(s) should go with them.or one-on-one with a friend or someone they met on the Internet. don't provide an email address. Your children should not give out their names. Some chat rooms are just open conversations where everyone has an equal role. The dangers in instant messaging are very similar to those threats discussed for chat rooms. 214 Section 4-5: Internet Security 214 .even a funny name -. Other rooms are moderated by a "speaker" who leads the discussion and participants. But the risk of them talking with a pedophile.or live conversations with groups of people -. Also. Teach them to delete the message and not to respond to it. address. or any other personal information Never Get Together With Someone You "Meet" Online Parents should tell their children that they should never arrange a face-to-face meeting with anyone on the Internet without first talking to their parents. Or In Any Way Make You Feel Uncomfortable Encourage your children to share suggestive. You enter a room. Help Children Understand the Risks of Instant Messaging Instant Messaging (Windows Messenger. hostile. A chat room lets you engage in a live. Teach your children the importance of keeping their personal life and pictures private and to never arrange a face-to-face meeting with someone they met in a chat room without first checking with their parents. real-time conversation with a group of people -.) is another real-time communication tool that allows individuals to enter in one-on-one or multi-party chats online. belligerent. There are many different types of chat rooms on many different types of subjects. It's not uncommon for people to make friends in chat rooms. Any information you provide or post can be read by anyone.in playgrounds and in chat rooms on the Internet. And others have monitors who maintain order but can't prevent anyone from moving into a private chat area. and don't provide any personal information like a phone number. make sure the nickname they use in chat room discussions is gender-neutral. You never know if the people you meet online are who they say they are.

receive answers.and bulletin board and newsgroup posts are available for anyone to see. click the Search button in the task bar.jpg file format.S. What can you do as a parent to protect your children? First you can scan your hard drive for pictures.also called a bulletin board or forum -. Remind your child that it is dangerous to post anything in these latter groups because their email address could reveal their identity -. pictures. Newsgroups are often used to ask questions. A message will remain posted on the newsgroup for some time after initial posting so that other people can look at it. Unfortunately."  For those people who bother to visit Web search engines. "Online porn sites get about three times more visits than the top Web search engines.is a place where individuals can post and read post messages. "Nude" (and "nudes").com Web site)."  A study (opens in a new browser window) funded by the U. according to an Alexa Research study referenced on InternetIndustry. including market leader Google. "porn" (along with "porno" and "pornography") was the 4th most popular search term.Help Children Understand the Risks of Newsgroups. or download/ upload files. it remains on the newsgroup for people to view at a later date. photographs.S. Consider the following references:  According to a Reuters article published in USA Today. found that 70% of teenagers (ages 1517) have accidentally come across pornography on the Web. company that tracks such activity.jpg images (*. newsgroup posting are not delivered in real-time.com.  A Kaiser Family Foundation report (reference found on the ProtectKids. and hateful or violent material.either through a pornographic advertisement or even email spam in your inbox -." "Playboy" and "erotic stories" (and "erotica") were also among the top 20. Forums.will eventually become available to your children. Unlike chat rooms. and Bulletin Boards A newsgroup -. teenagers have had unwanted solicitation for sex while online in a chat room. Help Children Understand the Risks of Pornography Pornography -. said Hitwise. sexual content. and stories. If you post a message. Content posted in a newsgroup might include nudity. illustrations. Newsgroups can also be used to post files including computer programs. newsgroups also have risks. as shown in the picture to the right: 215 Section 4-5: Internet Security 215 .jpg). To look for this content: Open My Computer. and share information on virtually every imaginable topic. "xxx. The chances are very good that pornographic images downloaded from the Web are of a . Congress through a grant to the National Center for Missing and Exploited Children found that approximately 20% of U. and define a search to scan your hard drive (Local Hard Drives C:) for all .

and/or friends. P2P file sharing acts as a library where everyone brings together their collection of music. unless you're prepared for the consequences Save offending messages and report them to your service provider Notify the chat room or message board moderator if someone makes a threat to you Don't confront the stalker/harasser Don't give out any personal information about yourself or anyone else Exit any online situation that has become hostile If you have reason to believe that your children are being stalked or harassed. The Wired Patrol Web site identifies some online safety tips your children should follow to avoid cyberstalking or harassment:         Don't respond to flaming (provocation online) Choose a genderless screen name Don't flirt online.unsafe downloads. Cyberstalking generally refer to relentless pursuit of a victim. Every user that is connected through the software can search the library for something they want and then download a copy to their own computer. Understanding File Sharing and Peer-to-Peer Programs File sharing or peer-to-peer (P2P) programs allow two computers to connect to each other without a server acting as a middleman between the two computers. or games. and worms. viruses. on the other hand. The downside of P2P is security.Help Children Understand the Risks of Email We've previously discussed some of the dangers inherent in email systems and the Internet . 216 Section 4-5: Internet Security 216 . While it might be something innocent. Email might occasionally be received from someone your children meet on the Internet. Like the other communication technologies discussed in this section on the Internet. Files and data are downloaded or shared directly between the two computers. films. you have allowed someone to access an area of your computer. As we will see in the next section. The victim may even be signed -up for spam. Each computer that is connected through P2P software essentially acts as a server for someone else to access files on your computer. Many of these messages promote sexually-explicit Web sites. family.to victims.sometimes hateful or provocative -. email is another vehicle by which your children can interact with others. may send a stream of e-mails and/or instant messages -. porn sites and questionable offers. P2P has also enabled many people to download pirated music. as long as both computers are using the same P2P software. remember also that it might be from someone trying to lure your child into an inappropriate relationship. Such a person could theoretically install a virus or worm. The cyberharasser. unfortunately. sometimes to include some form of offline attack. Your child's email address may have been pulled off a discussion board or chat room. Spam is another risk to your children. Help Children Understand the Risks Inherent in Cyber Stalking and Harassment Cyberstalking and cyberharassment use many of the same online tactics. not the same. Knowing the dangers and being free of them are. or install spyware software. immediately contact WiredSafety's law enforcement division at CyberLawEnforcement.org or complete its Cyberstalking and Harassment Report Form.

like the illegal music downloads. is oftentimes free. The RIAA has changed its strategy and now targets those who download the music -. were shocked at these free giveaways since they weren't being paid for their work. Parents must teach their children that downloading music illegally isn't any different than stealing from a store. most software is not free. Loading and using such software is illegal. Legal Freeware/Shareware Web Sites Some Web sites do offer legitimate software downloads. As we've previously seen. Are there any CDs with handwritten or homemade labels that are either games or software? If so.Understanding the Risks in Downloading Music A few years back a company called Napster introduced music file sharing on the Internet. too has grown significantly on the Internet. Is there any software that was not on the computer when you purchased it or that you did not install? Ask your child about this software. You will need the following types of software to ensure safe downloading:  Virus Protection Software*  Personal Firewall Software*  Ad checking Software* Searching Your Computer for Pirated Software How can parents check their computers for pirated or illegal software? First. Understanding the Risks in Computer Games and Other Software Downloads Software piracy. as it suggests. However. It provided a way for individuals to download MP3 files of popular music from Napster's server. you will have to purchase the product.and tries to get universities to provide the names of those individuals on campus who are allegedly sharing copyrighted music. Freeware. Another form of software is called freeware. let you download software for evaluation over a certain period of time. If you want to continue using the software after this period expires. Although Napster offers an entirely different type of service today. High-speed data access like cable modem and DSL even allows the largest programs available to be easily downloaded. But it is also important that you install the necessary software on your computer to protect yourself from viruses and other attacks. In 2000. the court agreed and shut down the Napster service. Shareware sites. Anyone can access a Web site that enables you to download pirated software. Stealing is stealing. Musical artists who wrote and recorded the songs. some pirated software often comes with a virus or Trojan Horse that allows hackers to enter your computer. as well as the Recording Industry Association of America (RIAA). look at the list of software using the My Computer component of the Windows operating system.children of unsuspecting parents -. while other programs add spyware to your computer when you download them. The RIAA took Napster to court for illegally copying and distributing copyrighted songs. the chances are that these were not produced commercially. Some of the more popular ones include:     217 PC World c|net ZDNet tucows Section 4-5: Internet Security 217 . such illegal downloads continue from different sources. Everything was free. It is important that you know the source of these files and read the associated licensing agreement. There are many sites on the Internet that allow you to download legitimate software.

Select the Internet Options tab. 5. To remove a Web site from a Restricted Sites zone: 1. Click on the Security tab. 4.  Trusted Sites: This zone contains Web sites that you defined as being trustworthy. Internet Explorer will allow all cookies from Web sites in this zone to be saved on your computer and read by the Web site that created them. 6. Click on the Restricted sites button. 6. here is a list of certain features you might want to look for:          Monitors Internet activity Filters harmful Web sites. Click on the Web site to be removed. Display the Tools menu. Click the Add button. Click on the Sites button. Type the Web site address in the Add this Web site to the zone field. and Web-based email Controls access to Web sites and other online content Contains chat/instant message recording features Contains keystroke recording features Contains peer-to-peer (P2P) recording features Contains keyword detection features Provides a detailed log file of user violations Prevents unauthorized Internet activity on your PC Defining Security Zones within Internet Explorer Microsoft Internet Explorer allows you to assign specific Web sites to any of three different security zones:  Internet: This zone pertains to every Web site that is not defined to either the Trusted Sites zone or Restricted Sites zone. 3. Select the Internet Options tab. 5. newsgroups. Internet Explorer will block all cookies from Web sites in this zone. 4. Click on the Sites button. 8. 8. Click on the Trusted sites button. 2. 2.How Filtering Software Works Several free and commercial products are available to allow you to filter certain Web content from being displayed on your browser. Section 4-5: Internet Security 218 . 7. 218 Display the Tools menu. Click on the Security tab. Click the OK button. 7. To assign a Web site to a Trusted Sites zone: 1. 3.  Restricted Sites: This zone contains Web sites that you defined as being those you do not trust. Click the OK button. Click the Remove button. While the functionality offered by these products widely differ.

For each category. 4. 1. Click on the Enable button. and then click either the Always view or Never view buttons. (If you've already enabled Content Advisor.) 5. move the slider to the appropriate access level desired.Using Content Advisor to Control Access Content Advisor is a feature of Internet Explorer that allows a parent to control the types of content your Web browser is allowed to access on the Internet. Display the Tools menu. The ability to create a password is also available under this tab. In this course only the following three are referenced: Ratings — Sliders are presented for different categories. and then type the supervisor password. You even have the ability find rating systems on the Web. Click on the Content tab. Content Advisor allows you to create definitions under four categories. 3. General — Allows you to define whether a user can see sites that have no rating. Approved Sites — Type the Internet address (URL) of a Web site. click Settings. Bear in mind that not all content on the Internet is rated. Select the Internet Options tab. 219 Section 4-5: Internet Security 219 . 2. or whether a supervisor can type a password in order to allow site access.

bigotry.com/. such as games or home finance packages located on your computer. programs launched. or even violence towards Jews or other groups on the basis of their religion. 220 Section 4-5: Internet Security 220 . CYBERsitter is priced under $40. They examine every packet that goes into and out of the browser -. Spector Pro 5. ethnicity. In addition. CYBERsitter CYBERsitter provides over 30 categories of filtering that are updated automatically.  Internet Junkbuster Proxy™ for Privacy: Free software from Junkbusters blocks unwanted banner ads.com.into and out of your home -.How a Router Can Filter Unwanted Traffic Routers are often the first line of defense against unauthorized access to an Intranet. Visit the company Web site at: http://www. and maintain a detailed log of all Internet activity and violations. Visit the company Web site at: http://www. cookies.spectorsoft. the first place to look for filtering software is your ISP's Web site. It contains seven integrated tools that record chats.com/.  We-Blocker: Free software that allows a parent to request a site be blocked globally. You can buy a one-year subscription to CyberPatrol for under $40. Visit the company Web site at: http://www. add sites to block. or where someone inside your home can visit. Depending on the Internet service you've purchased. It allows parents to manage and control children's access to the Internet as well as limit or prevent children from accessing programs. peer-to-peer file searching and swapping. in the judgment of the ADL. sites you deem offensive. keystrokes typed.0 Spector Pro monitors and records every detail of computer and Internet activity. sexual orientation.and can control the type of traffic permitted to come inside the home. and in newsgroups. web sites visited. It can safeguard them against inappropriate language in chat sessions and protect them from divulging personal information online. and filtering content by keyword in IRC chat. Net Nanny® 5 can be purchased for under $40. you may already have this feature available for you to use. Visit the company Web site at: http://www. instant messages. block a site on their computer. or other immutable characteristics. Other free filtering tools can also be downloaded from the Internet. Commercially-Available Filtering Software Several commercial products are available that allow you to filter certain types of Web sites from displaying in your Web browser. emails sent and received. In other words. race. you can establish a filtering table that contains many rules about which packets are allowed to pass and which are to be dropped. on web pages. Free Filtering Software Available on the Internet Other than Internet Explorer. Its "content recognition" system recognizes and blocks new objectionable Web sites.cybersitter. and protects your privacy on the Web. Parents can override blocked sites. and search to see if a site is blocked. There are no recurring fees of any kind. Net Nanny Net Nanny® 5 allows you to control what comes into and goes out of your home through your Internet connection by filtering and blocking Web sites by URL and keywords.  Anti-Defamation League HateFilter: A web filter that blocks sites that. specify allowable times to access the Internet. CyberPatrol CyberPatrol helps protect against the dangers children face online.com/.netnanny.cyberpatrol. filtering routers can also decide the direction in which packets flow. advocate hatred.

learners should be able to:       Understand the concept of email Understand the parts of an email address Understand the concept of an email client program Define web-based email Define instant messaging Practice the rules of email etiquette 221 Section 4-6: Email 221 .Section 4-6: Email By the end of this section.

receive and manage email A few minutes unless technical problems In what is it delivered? Envelope. forward it to others." is the process of sending and receiving messages over the Internet. you can print your email messages. send.org Mail Server and Email client software: Rely on one another to both send and deliver email Email client software's INBOX: Text editor used to compose. 22222 Who/What delivers it? Mail Carrier/Mailman Where is it delivered? Delivery Time? Mailbox Varies. or "electronic mail. it's also very different. Larger packages Email Electronic Text Message. Card. etc Who is it from? Sender: John Doe Recipient: Jane Doe Who is it for? Address? 123 Somewhere Street Somewhere. electronic pictures. Simply put. usually 2 days After reading your email. NC. See the chart below. 222 Section 4-6: Email 222 . email. etc. While email is similar to a traditional mail system. or "snail mail. Postcard.What is Email? Most people use the Internet primarily to email and surf the World Wide Web. Packet: A piece of text delivered over the Internet Sender: John Doe Recipient: Jane Doe janedoe@gcflearnfree. If you want paper copies. "Snail" Mail What is mailed? Letter. you can save it. or delete it." as it's sometimes referred to.

jdoe "is located at" gcflearnfree.com. Top Level Domains Top-level domains may help you figure out the type of organization the recipient is associated with.duke.org The domain name usually consists of two pieces of identifying information. However. and a domain name.org www. Malaysia uses "my. The first piece is the name of the email server and is located to the right of the @ symbol. 2. indicates the top-level domain. www.goodwillenc.org ." Consider choosing a user name that protects your identity instead of your first and/or last name. 223 Section 4-6: Email 223 .microsoft. it is usually a country code. a user name identifies your account on the email server that handles the email. Domain Name: gcflearnfree.org. www.net If there is a two-letter extension.yahoo. They are separated by periods. Extension .org 1.gov www.army. www. Choose a user name that sounds professional and is easy to remember.gov. navy.GCFLearnFree.edu.whitehouse. John Doe might choose "jdoe" as his username. someone may have already chosen jdoe.com www. Email addresses are different from "snail mail" addresses.net . For example. they are not always a reliable way to determine an organization's association.earthlink. For example.Anatomy of an Email Address An email address is required to send and receive email.ncsu. so have some other choices ready.edu . For example.mil www. See the chart below." Because not everyone uses top-level domains correctly. The second piece.com Meaning A company or business A non-profit or not-for-profit institution US Governmental agency US Military US Educational institution ISP or Network Provider Examples www. User name: jdoe Located to the left of the @ symbol.edu. They usually consist of three parts: a user name.mil. usually a three-letter extension.epa.gov . @ Means "at" and separates your account name and the name of the mail server name. an "at" symbol (@).org. www.mil . jdoe@gcflearnfree. 3. called "dots. www. gcflearnfree is the name of the email server. For example.

both the sender and recipient must have the right tools: an Internet connection. and delete messages. the subject line. and much more. Each message header shows you who sent the mail. title. Email clients work with any ISP (Internet Service Provider) that uses standard Internet email protocols.Email Clients To send and receive email. Additional email client software is not required. "Attach" files (called attachments) to messages you send. Save the attachments you receive. email addresses.  Newsgroup functionality: You can use your email client to access Usenet. appointments. Usenet features a broad range of discussion topics called newsgroups. the size of the message. Create new messages. I can send and receive email with someone who uses QUALCOMM EudoraTM. and at times. Reply to. 224 Section 4-6: Email 224 . For example. home and work addresses. tasks. the time and date it      was sent. An email client (sometimes referred to as a composer) is software that runs on a personal computer. you need:  POP3 (Post Office Protocol. and relies on an Internet connection to perform some of its operations. Email Clients are Different Most email client software allows you to:  Display a list of received messages. To set up your email client correctly. an online public bulletin board system (BBS). such as Hotmail or Yahoo. Free web mail accounts. version 3) server address  SMTP (Standard Mail Transfer Protocol) server address Your Internet service provider gives you this information. Some email clients offer:  Address book/Contacts: Use the electronic address book to track personal information such as name. and an email address. rely on an Internet connection and use an email client that appears in a web page. Web mail is fully discussed in Lesson 5.  Calendaring: Schedule important dates. an email client. if I use Microsoft OutlookTM. and electronic reminders. These protocols make it possible for people using different email client software to communicate with one another. forward. Select the message header and read the message. phone numbers.

so you can access it with any computer that is connected to the Internet.  Sign up for a free account. most services will affix some sort of advertising line to your email message. is the access point (URL) always available? How much storage space are you allotted? Does it feature an electronic address book? Is your privacy being protected? Waiting. you need to:  Determine which web mail service you want to use. Keep your web mail password secret and change it often." Also. Not only will you have to view ads as you check your email. Privacy. Choice. Web mail is kept on an Internet server.Web Mail Web mail. Web Mail Advantages and Considerations Convenient.webmail. Just type in your web mail service's URL and log in. Pick a web mail service that best suits your needs. functions somewhat like a traditional email client and can include many of the same features. 225 Section 4-6: Email 225 . (This requires some personal information. Web mail doesn't require any special email client software.com. "For the best free web mail. For example. some web mail providers sell member lists to advertisers.  Read the Help page if necessary. To set up your email client correctly. Free web mail accounts such as HotmailTM or YahooTM use an email client that appears in a web page.)  Determine a user name and password. You can access your web mail account on any computer with Internet access. You can also set up new web mail accounts easily. You never know who may want to read your email. you'll still be able to access your web mail account. Advertising. If the speed of your computer and bandwidth are slow. For example. Even if you change ISPs. check out www. Accessible. you may have to wait long periods of time to read simple text messages. sometimes called web-based email. which may result in a lot of unwanted mail in your INBOX.

data conferencing. Privacy." Waiting. and you're ready to go. Internet games. Download the IM software. file transfer. Send and receive messages from those in your contact list. If the speed of your computer and bandwidth are slow. you type messages back and forth in real time.Instant Messaging Instant Messaging (IM) is another type of email software that is frequently used for chat. if someone in your contact list is online. Read the Help page if necessary. Turn it off. View ads as you "message" others. Edit or Delete people from your contact list.) Determine a user name and password. Instant Messaging Advantages and Considerations Real time. AOL Instant Messenger and ICQTM are just a few of the instant messaging services available. and exchange web-page addresses. To set up your instant messaging service correctly. Instead of waiting for someone to reply to your email message. 226 Section 4-6: Email 226 . you may have to wait long periods of time to read simple text messages. (This requires some personal information. Chat somewhat mimics a conversation. Search for others using the service. Sign up for a free account.  Groups can conduct conferences or just 'hang out' online. Add. message board. Know who in your contact list is online at any time. Be alerted when others in your contact list log on. There may be times when you don't want to be available for chat. Functions may include: chat. Advertising. Instead of talking. Do you want everyone to know when you log on? Difficulty. Instant Messaging Features Instant messaging service may include the following features:        Create a contact list (buddy list). An instant messaging service is software that runs on a personal computer. you can chat in "real time. you need to:      Determine which IM service you want to use. You need an Internet connection and software to use instant messaging. Poor typing skills can inhibit IM communication. voice.

People you work with may receive hundreds of e-mail messages a day. Some consider them too "cutesy" and unprofessional. To help you. Email Don'ts Don't ignore spelling and grammar mistakes It's true that email communication is far more casual than a formal report. or smilies. Formatting doesn't matter a whole lot when you are composing a short e-mail message. you can include a prefix to help your recipient understand the message. If you like. easy. since many email clients shorten longer subject lines. urgent = please read now req = request FYI = for your information For example: Do keep it short It's time-consuming to read through a lot of text looking for specific information.-) = wink :-o = shocked. don't follow up a short statement with 50 exclamation points. surprised 227 Section 4-6: Email 227 .Email Do's Because email is fast. Here are a few basic guidelines to follow when sending e-mail. Think of e -mail as a brief telephone conversation. many email clients feature Spell check. Use HTML (Rich Text) sparingly. Make your point and make it short. Do include a descriptive subject line A subject line should be a short phrase. Use emoticons sparingly. cheap. and somewhat describe the contents of the message. Don't use excessive punctuation Let your words express your feelings. Don't bother with excessive formatting Keep it simple. Don't use emoticons Emoticons. but it's crucial to know when to pay attention to detail such as spelling and grammar. it's rapidly becoming a common form of communication in the workplace. Logically organize your message with line breaks when appropriate. Examples: :-) = happy :-( = sad . and convenient. are keyboard characters used to convey an emotion.

be courteous. you pay attention to what is said and how it is said. If you're not careful. Don't Spam While you may enjoy passing e-cards and jokes along to your friends and family. Treat others as you would like to be treated." don't assume that your e-mail message will be answered 30 seconds after you send it. If you typically address someone using Mr. sarcasm is often misunderstood in electronic communication. Electronic communication is very different. Print the important stuff (directions to a company meeting across town. body language. And remember. And Finally… Privacy E-mail is not a private form of communication. Non-verbal clues such as facial expression. dress. Everything is on record. Think Twice Keep it simple. Keep this in mind when you e-mail at work. don't make a habit of sending this kind of mail to your coworkers.Mind Your Manners When you communicate face-to-face. Avoid Engaging in a Flame War Let your words express your feelings. email can complicate communication. then do so in your e-mail message. Use HTML (Rich Text) sparingly. Avoid "Shouting" AVOID USING ALL CAPITAL LETTERS. Generally. Printing E-mail (electronic mail) cuts down on the amount of paper you have to deal with on a daily basis. Some companies monitor employee e-mail.. IT'S CALLED "SHOUTING. or Ms. Logically organize your message with line breaks when appropriate. flight information). don't follow up a short statement with 50 exclamation points. 228 Section 4-6: Email 228 . treat each message individually. Immediacy Although e-mail is much faster than "snail mail. When e-mailing at work. Before you send that next email message. consider the following: Tone When you are e-mailing friends. Formatting doesn't matter a whole lot when you are composing a short e-mail message. a casual tone is fine." AND IS CONSIDERED RUDE. and hearing the emotion in someone's voice all help you understand of the intention of the statement being made.

Sign up to vote on this title
UsefulNot useful