Bridges to Digital Excellence

Basic Computer Skills Training

Bridges to Digital Excellence

Basic Computer Skills Training

Table of Content

Bridges to Digital Excellence

Basic Computer Skills Training
Content for this training manual was taken from the GCF Global Learning website. Some content was altered due to size, grammatical errors, or relevancy. GCF Global Learning owns the copyright to all the content in this manual. This training manual was compiled into print format by Rebecca Shuler, Americorps VISTA/Program Manager. Please visit their website for further courses: www.gcflearnfree.org

©1998-2007 GCF Global Learning. All rights reserved.
Revision 3 - June 2007

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Table of Content

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..................................................................................................................................................................................................................................... 4 o Parts of the Computer .................................................. 12 o Modems .............................. 13 3........................................................................................... 8 o Scanners ............................................................................................................... 1 1. Types of Computers ............................................................................ 14 o Floppy Disk Drives................................... Input and Output Devices .................................................................................................................................................... 21 o What is Software? .................................................................................................................... 24 o An Overview of Installing .................................................................................................. 17 o PCs and Macs .............................. 8 o Using the Mouse ............................................................................................................................... 24 6............................................................................................................................................................................................................................................. 23 o Software Piracy .................................... 13 o Motherboards and Expansion Cards .......................................... 18 o Personal Data Assistants and Email-Only Devices ............................................................................................................ 11 o Printers ........ History of Computers ...... Cleaning a Computer .............................................................................................................................................................................................. 10 o Digital Camera ............................................................ 22 o Licensing Basics .... 15 4............................. 19 5......................................................................................................................... 11 o Speakers and Earphones ................................................................ 3 o What is a Computer ................................................................... 14 o The Central Processing Unit .............................................................................................................................................................................................................Bridges to Digital Excellence Basic Computer Skills Training Contents Section 1: Introduction to Computers..................................................... 19 o Thinking of Buying a Computer? ....................... 7 o Input Devices .................................................................................................................................. 4 o A Brief History of Computers . 18 o Types of Computers ................................................................... CD-ROM Drives and More ........................... 9 o Microphones and Joysticks .................................................... 27 iii Table of Content iii ....................................................................................................................................................................... 23 o Software Upgrade ................................................................ 10 o Output Devices ... 23 o Types of Licenses ........................... 11 o Monitors ....................................................................................................... Software ...................................................................... 14 o Storing Information .................................... 8 o The Keyboard ............................................................................................................................................................................................................................................................................................................................................................................................................................. 22 o Types of Software ................................ Data Storage ................................................ 4 2.................................................................

................. 51 o Introduction to My Documents ..................... 40 o Tiling and Cascading Windows ................................. 34 o Understanding Icons ................................................................................................................... 53 o Copying Files and Folders .............................................................................. Shortcuts and the Recycle Bin .................................................................................................................................................................................................................................................................................................................................. 54 o Choosing Views .............. 29 1............. 38 o Scrolling .................... and Deleting Folders ........................................................................................ 48 o Creating................................... 34 o Understanding the Taskbar ............................. 33 o Launching Internet Explorer From the Start Menu .............................................................. 34 o Log Off and Switch Users ...................................................................................................................... 39 o Minimizing....... 52 o Exploring My Computer .................................................................................................. 50 5.........................................Section 2: Introduction to Windows XP .................................................................................................................................................................................................................................................... 40 o Switching Between Windows ..................... 48 o What is a Folder? ................................................. 32 o Exploring Programs ...................................... 50 o What is a Drive? ........................................................................... 47 o What is a File? ................................................................. Windows XP Windows ................................................................................................................ 53 o Moving Files and Folders ....................................................................................................................................................... 41 3............................................................................. 57 o Retrieving Files from the Recycle Bin ................................................................................................... 46 o Customizing the Taskbar ........ 56 o Right-Click to Add a Shortcut ... Renaming................................ Desktop and Start Menu ............................ 44 o Navigate the Control Panel .................................... 57 o Emptying the Recycle Bin .......................................................................................................................................................................................................................................................................................................................................................................... Renaming...... 39 o Sizing Windows .................................................................................................................................................. 44 o Set the Time and Date ........................................ and Deleting Files ........................................... 52 o Exploring Windows Explorer ........ 54 6................................................................................................................... 35 o Turn Off and Restart the Computer ............................................ 41 o Switching Using the Keyboard Method ................................................................................. 35 2........... Maximizing...................................................... 39 o Moving a Window Using the Title Bar ............................................................................................ Using Files and Folders ............ 46 4....................... 37 o Windows XP Bars and Buttons ........................ 55 o What is a Shortcut? ............................................................ 56 o Adding a Shortcut ........................ 49 o Creating.............. 45 o Changing the Screensaver ................................. Files and Folders ........... 45 o Changing the Wallpaper ...................... 57 o Placing Files in the Recycle Bin ........................................................ Customizing Windows XP ............................ 54 o Selecting More Than One File or Folder ......................................................................................................................... 31 o The Windows XP Desktop .................... 56 o What is the Recycle Bin? ........................................................................ 32 o The Start Menu ........................................................... 43 o Introduction to the Control Panel ........................................................... and Restoring Windows ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 57 iv Table of Content iv .

................................................................................................................. 77 o Help’s Search Function ................................................................................................ 72 o The Set Wizard Options Page ................................... 74 10...................................................................................................... 70 o What is the Accessibility Wizard? ........................... 85 o The Scheduled Task Wizard ............................................................ 80 o Troubleshooting ......................................................................................................................... 89 o The Basics of the Word Window ............................................ 64 o Changing an Account .................................................................................................................. 60 o Using the Search Companion ................................. 71 o The Text Size Page ....... The Word 2003 Window ............................................................................................................... 73 o The Narrator .................................................... 91 o Pull-Down Menus ..... 92 o Using the Task Pane .................................................................................................................................................................................................................................. 68 o Adjusting the Keyboard ....... 86 o Dealing With an Unresponsive Computer .............................................................................. 84 o Disk Defragmenter ...................................................................................................................................................................................................................................................................................................................................... 61 8................................................................................................................................................................................................................................................................. 87 1..................... 84 o Disk Cleanup ..... 93 v Table of Content v .....7.... The Search Companion ........................................................... 63 o Understanding User Accounts ........ System Tools ............................................... 64 o Creating a New Account ............................................................................................................................................................................................................................................................ 59 o Opening the Search Companion .................................................................................... 80 12............................................................................................................................................................................................................ 80 o Adding a Printer ........................................................................................................................ User Accounts ...................................................................................................................................................................... 75 o Opening the Help and Support Center .... 71 o The Display Settings Page ... 68 o Adjusting the Sound ................................ 74 o The Onscreen Keyboard and Utilities Manager .......................... 69 o The General Tab ....................................... 77 o Support ................... 65 9............................................. 77 11............................................................................................................................................................................................................................................ 64 o Managing User Accounts .............. 69 o Adjusting the Display ............................... 79 o The Printers and Faxes Folder ..................................... 83 o What Are System Tools? .............................................................................................................. 65 o Changing User Log On/Log Off Procedures .......... 91 o Changing Your Document View .................................................................................................... 76 o Favorites and History .................................................................................................................................................................................................. The Help and Support Center ................................................ 76 o The Index ............................................................................. Printers and Faxes .................................. Accessibility .................................................................................................... 60 o Previewing Image Files ........................................................................................................... 72 o The Magnifier ........................................................................................... 90 o Change in View ....... 86 Section 3: Word 2003 ............................................................ 67 o Accessibility and the Accessibility Options Dialog Box ................................. 92 o Operating the New Pull-Down Menus .......................................................................... 69 o Using MouseKeys .................................................................................................................................................................................................................................................................................................................................................................................................................

107 o Troubleshooting Selection Techniques ................................................................................... 117 o Creating Columns Using the Columns Dialog Box ................................................................................................. Indents.. 106 o Moving the Insertion Point ........................................................................................................................ 111 o Drag and Drop ............................................................................. Setting Up the Page .................................. 99 o Opening an Existing File ..................................................... 125 o Formatting Toolbar ...................................................... 117 o Working With Columns ........................... 113 o Aligning Text ......................... 119 o Indent Text ........................................................ Working With Text .................................................................................................................................................................................................................................................... 96 o Creating New Files ............................................... 109 o Moving and Copying Text and Graphics ......................................................................................................................... 98 o The Difference Between Save and Save As ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 100 o The Open Dialog Box ............................................................2.............................................................................................................................................................................................................. 120 o Hanging Indents ........................................................................................................................ Working With Word Files .................................... 102 o AutoRecovery ............ and Margins Using the Ruler .............................. 95 o New Files ................................................ Formatting Text ................................................... 106 o Selecting Text .... 120 o The Ruler ................... 109 o Using Repeat ......................................................................................................................... 101 o Recovering Lost Work .. 100 o Opening an Existing File Using the Task Pane .............................................. 126 o Using Color ..................... 122 o Insert Headers and Footers ..........................................................................................................................................Ctrl + Z ............................................................... 114 o Line Spacing ................................................................................... 126 o Bold....................................................................................................................................... 128 o Use of Symbols ..................................................... 102 o The Document Recovery Task Pane ........................ 111 4............................. 129 vi Table of Content vi .................................................................................................... 103 3........ 127 o Font Size .............................................................................. 126 o Font Dialog Box ..................................... 108 o Using Undo ............................................................................. 116 o Paragraph Spacing ................................................................................................................ Italics........... 116 o Using Page Setup to Specify Margins ...................... 96 o Creating New Files Using Templates ................. 123 o Header and Footer Toolbar ......................................................................................................................................................... 121 o Adjusting Tabs and Margins on the Ruler .......... 123 o Delete Header and Footer ..................................................................................................................................................................................................................................................... 110 o Copying or Moving a Single Item .................... 106 o Backspace and Delete ................................. 123 5....................................................................................................................... 115 o Paragraph Dialog Box ..................................................................................Ctrl + Y ........................ 110 o Copying Multiple Items ............................................................................................. and Underline ........................................................................................................................................ 97 o How to Save a File ............. 103 o Preventing Lost Work ................................................................................ 121 o Setting Tabs......................................................................................................................................................................................................................... 105 o Inserting Text ....................................................................................................................................................................

............................................................................................................................ 134 o Find and Replace ................................ 163 vii Table of Content vii .................................................................................................................................................... 162 o Servers .......................................................................................................................................................................................................................................................................................................................... 154 o Editing Text in Print Preview .................... 141 o Working With Tables ................................................ Spelling and Grammar ..................... 133 o AutoCorrect ............................................................................................................................................. 143 o Entering Text ..................... 131 o The Bullets and Numbering Dialog Box .............................................. 143 o Inserting and Deleting Columns and Rows ............. 146 o Introduction to Word Graphics ................................. 139 o Create a Text Box ...... 153 o Print Preview Toolbar ................................. 148 o Inserting Clip Art .................................................................................................................................. The History and Definition of the Internet ...................................................................... Printing ...... 132 6................................................................................................................................................................................................................................................ 155 o Page Setup ............................ 144 o Adding Borders .............................................................. 135 o Spell and Grammar Check ............................... 161 o A Brief History of the Internet .................................... 146 o Add Shading .................... 140 o Moving and Resizing Text Boxes ............................................................................................................................. 131 o Create Bulleted and Numbered Lists ................................................ 150 o Sizing Handles ........................................................................................................................................................................................................................................................................................................................................................................................................... 157 o Troubleshooting Printing Problems ................................................................................ 136 o Check Grammar as You Type .......................... 136 o Check Spelling as You Type ........................................................................................................................................................................................................................... 136 o Spelling and Grammar Dialog Box ........................................................................................................................................... 142 o Custom-Made Tables ...... 137 o Using the Thesaurus ..................................................... Inserting Items Into a Word Document ............................................................................................................................................... 162 o What is the Internet .............................................................................................................. 149 o Inserting Pictures From Your Computer ............................................................ 156 o Printing .............................................o Insert Symbols .... 140 o The Format Text Dialog Box ............................................................................................... 159 1..................... 143 o Editing Tables ................... 151 8....................................................................................................... 148 o Formatting Drawing Objects ........................................................................................................... 137 7........................................................................................... 149 o Moving Clips .................................................................................................................................................. 130 o Bullets and Numbering .................................. 147 o Drawing Objects .................................................................................... 144 o Resizing Tables ................................................................................................................................................................................................................................. 129 o Why Display Non-Printing Characters? ............................................................................................................................................................................................................. 147 o WordArt Drawing Objects .................................................................................................................................. 163 o Clients .............................................. 157 Section 4: Introduction to the Internet ..................................................... 150 o Changing the Appearance of Your Pictures ...

....................................................................................................................... 169 o Browser Basics ...................................................................................................................................... 176 o Access Favorites ......................................................................................................................2........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 188 o Changing Font .................. 172 o Status Bar and Favorites Center ................. 186 o Highlighting .............................................................................................. 188 o Changing Color ........................................................................................................................................ 168 Using Internet Explorer ..... 172 o Customizing Toolbars .................................................... 167 o Data Transmission Rates . 185 o Emailing Links ..................................................................................................................................................................................................................................... 183 o Saving Pictures ........................................................................................................ 194 Internet Security ............................................................ 182 o Customizing Your History List .................... 185 o Print a Web Page ......................... 166 o The Need for Speed ............... 163 o The World Wide Web (WWW) ...................................................................................................................................................... 192 o 128-bit Encryption .......................................... o Servers and Clients Communicate ....................................................................................................................................................................................................................................... 175 o Setting a Home Pages ...... 189 o The Importance of Being Safe ................................. 165 o Modems and Web Browsers ........... 196 o What is a Virus? Table of Content viii viii ... 180 o Renaming and Deleting Favorites ..................................................................................... 173 o Understanding Tabbed Browsing ................ 166 o Internet Service Providers ............................................................ 196 o How Do You Keep Your Children Safe? ................................................................... 190 o E-Commerce ........................... 171 o Search Engines .................... 178 o Organizing Favorites .............. 167 o What Type of Access is Available to You? ............................................................................................................................................. 179 o Creating New Folders ..................................................................................................................................... 171 o Tips for Effective Searching ...................................................................................... 190 o Password Do’s and Don’ts ......................................................................................... 184 o Copying and Pasting Text ....................................................................................................................................................................................... 170 o Cache ............................................. 164 Connecting to the Internet .............................. 193 o Privacy Tips ..................................... 187 o Changing Text Size ................................................................................................................... 188 Browser Security ........................ 194 o Controlling Your Cookies ................................................... 196 o How Do You Protect Your Data and Computer? ......................................................................................................................................... 3..................................................................................................................................................... 181 o History ............................... 167 o All About Bandwidth .................................................................................................................................................................................................................................................................................................................................................................................................................. 193 o Cookies ......................................................................................................................................... 177 o Add to Favorites ................................................................................. 195 o What Are the Threats? .................................................................................................................................................... 183 o Search ................................... 170 o Refreshing and Stopping Web Pages ..................................... 191 o Secure Sockets Layer (SSL) ................................... 5................................................................................................................................................................ 4...................................................................................... 171 o Toolbars ......................

..................................................................... 206 o Updating Your Windows Operating System . 211 o Learning to Recognize Quality Web Sites ........................ 199 o Identity Theft ..................................................................................................................................................................................... 197 o What is a Worm? ..................................................... 208 o Shopping on the Internet .. 220 6................................................ 207 o The Importance of Firewall Protection .............................. 201 o Blocking Dangerous Attachments in Microsoft Outlook ............................ 201 o Digital Signatures and Digital Certificates ............................................................................ 211 o Guidelines for Parents .......................................................................... 223 o Email Clients ............................. 201 o Commercially Available Anti-Spam Software ................................................................................................................................................................. 199 o Understanding the Importance of Anti-Spam Protection ............................................................... 213 o General Guidelines for Communicating Online ....................... 214 o Help Children Understand the Risks of Pornography ................................................................. 222 o Anatomy of an Email Address? ..................................................................... 209 o Risks Children Face When Browsing the Internet ............................................... 218 o Using Content Advisor to Control Access ..................................................................................... 203 o How do Anti-Spyware Tools Work? ............................................................................................... 216 o Understanding File Sharing and Risks ................................................................................................................................................................................................................................................................................................ 221 o What is Email? ...................................................................... 208 o Free Firewalls on the Internet .................................................................o What is a Virus? ................................................................................................................................................................... 227 o Manners .................................................................. 208 o Using Your Router as a Firewall ......................................................................................................................................................................................................................... 212 o Create an Internet Use Agreement .......................................................................................................... 203 o Free and Commercially Available Anti-Spyware Software ....................................................................... 216 o Help Children Understand the Risks of Cyber Stalking ......................................................................................... 198 o Email Spam ................................... 215 o Help Children Understand the Risks of Email .......................................................................................................... Email .............................................................................................................................................................. 224 o Web Mail .................. 214 o Help Children Understand the Risks of Online Communication ................................................................................. 207 o Free and Commercially Available Anti-Virus Software ........................................................................................................................................................................................................... 197 o What is a Trojan Horse? .......... 228 ix Table of Content ix ................................................................................................................................................................................ 205 o The Importance of Anti-Virus Protection ....................... 208 o Using the Windows Firewall ................................................................................... 206 o What Does Anti-Virus Software Do? ......................................................................................................................................... 217 o How Filtering Software Works ......................................................................................................................................................................... 202 o The Importance of Anti-Spyware Protection .................................... 226 o Email Do’s and Don’ts ................................................ 201 o Free Anti-Spam Tools on the Internet ......... 223 o Top-Level Domains .......... 218 o Defining Security Zones With Internet Explorer .......................................................... 219 o Free and Commercially Available Filtering Software ............................................................................. 197 o Hoaxes ........................................................ 199 o Hackers ........ 216 o Understanding Risks in Computer Games and Other Downloads ............. 225 o Instant Messaging ...............

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Section 1-1: History of Computers By the end of this section. learners should be able to:  Define "computer"  Discuss the history of computers  Name the parts of a computer 3 Section 1-1: History of Computer 3 .

can store a million times more information." You can use a computer to type documents. the Electronic Numerical Integrator and Computer (ENIAC). Computer cases come in different shapes and sizes. database management. Today's desktop computers weigh much less. pictured below. and the monitor usually sits on top of it.) On the back of the computer case are connection ports made to fit only one type of plug-in device. It resembles a typewriter keyboard. and desktop publishing. games. (You'll learn more about the CD ROM drive and 3 1/2" Floppy drive in later sections. A Brief History of Computers The first electronic computer. There's also a place for the power cord plug. which resembles a television. microphone/speaker/auxiliary input ports and printer port (SCSI or Parallel). A tower case. The ports include monitor cable port. The monitor. The keyboard lets you type information into the computer. you're using a computer. send email.000 times faster. The computer case is the metal and plastic box that contains the main components of the computer. A computer is a machine that manipulates information or "data. is where the computer displays text and pictures. 4 Section 1-1: History of Computer 4 . The first personal computers or PCs were introduced in the 1970s. PCs came into widespread use in the 1980s as costs decreased and machines became more powerful. accounting. keyboard/mouse ports. presentations. network cable port. You can also use it to handle spreadsheets. Parts of the Computer A computer is made up of several different parts. is tall and sits next to the monitor or on the floor. notebook-size laptop computers and hand-held Personal Digital Assistants (PDAs) have become popular. and surf the Internet. It measured 18 feet by 80 feet and weighed 30 tons. When you get cash from an ATM. was developed in 1946. In recent years. A desktop case lies flat on a desk. and are 50.What is a Computer? Whether you realize it or not. computers play important roles in our lives. The front of the case usually has an on/off switch and two or more drives. get your groceries scanned at the store or use a calculator.

More Computer Parts The printer is a machine that prints a paper copy of what you see on the monitor. Most new computers come with an internal modem. The mouse got its name because of its size and shape. click. and touchscreen are alternatives to the mouse. you can use your finger or a tool called a stylus to move around the screen. Typically. Some models have a ball underneath which allows you to easily move it on a flat surface. a mouse has two or three buttons used to move a cursor around the screen. A trackball is similar to a mouse. touchpad. A modem allows you to connect to the Internet and communicate with other computers via telephone line. An external modem plugs into the computer and sits on the desk. When using a touchpad or touchscreen. a 5 Section 1-1: History of Computer 5 . but the ball that helps maneuver the cursor is on top instead of underneath. and move objects on the monitor screen.The Mouse The mouse is the hand-held device that lets you point. The trackball. The mouse and keyboard can also be used together to navigate around the computer screen.

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speakers and earphones 7 Section 1-2: Input and Output Devices 7 .Section 1-2: Input and Output Devices By the end of this section. learners should be able to:  List and describe how input devices work  List and describe how these output devices work .monitors. printers.

Left-handed computer users sometimes use their right hand to maneuver the mouse. At the bottom are four arrow keys. F1 opens Help in Microsoft Office. resembles a calculator keypad. the keyboard also features keys that cause the computer to perform specific tasks. allows you to stop a function or action. For example. if you press Ctrl + S at the same time. labeled Esc. Alternate (Alt). scanners. joysticks and digital cameras. and press Enter to go to the site. you can save a file. and move them. you can use the arrow keys on this keypad to move the cursor. To properly use the mouse:      Using your right hand. 8 Section 1-2: Input and Output Devices 8 . They include keyboards. place your thumb on the desk or table top on the left side of the mouse Your index (pointer) finger should rest on the left button of the mouse. if you're left-handed and want to use your left hand.  To right-click. The Print Screen key takes a "picture" of your screen that you can edit or save using a graphics program. These shortcut keys allow you to quickly complete a specific task within certain programs. Your ring finger and little finger should rest on the right side of the mouse. The Function keys. F2. The Backspace key erases the character to the left of the cursor. while on the Internet. the mouse buttons can be switched. Some of these peripheral devices are used to enter information into the computer. at the far right end of the keyboard. The Insert key switches between the insert mode and overtype mode. End moves the cursor to the right end of the current line. Select an object on the screen by pressing the left mouse button down with your index finger and then release the button.Input Devices Input devices are connected to the computer through ports or sockets.  The Escape key. The Mouse The mouse is the hand-held device that lets you point to objects on the screen. Place your middle finger on the right button of the mouse. Pressing any one of these keys moves the cursor in the direction of the arrow. The insert mode is the normal mode for word processing. you may be able to resume by pressing Esc. up to F12. release the button. To the right of the regular keys is the cursor control pad. called a URL. For example. The Control (Ctrl). click on them. However. There are six keys above the arrows: The Delete key erases the character to the right the cursor. Page Up and Page down take you to the top or bottom of the screen. Scroll Lock and Pause/Break keys are at the far right end of the keyboard. For example.  Drag an object on the screen by pressing and holding down the left mouse button with your index finger while moving the mouse. The Keyboard  The main part of a computer keyboard has alpha-numeric (letter and number) keys similar to a typewriter. For example. Click. However. The Number pad. The Print Screen. Similar to the curser keys. are labeled F1. The Enter key carries out commands. The Home key moves the cursor to the left or beginning of the current line. along the top of the keyboard. rapidly press and release the left mouse button with your index finger. you can type in a website address. and Shift keys are designed to work with other keys. When the object is where you want it. if             your computer suddenly freezes up. press and release the right mouse button with your middle finger.  To double-click.

 Sheet-fed scanners look like a printer and can scan only loose. Many include software that allows you to turn a printed page into a text document for your word processor. Explore the image quality controls. Pictures Take Up Space The images that you scan into your computer can eat up hard disk space. The picture loses some detail when you save it in this format so it takes up less of your system's memory. remember:  If you want to scan a picture to put on the Web or to email. Go through the tutorial or start guide usually found under the Help menu. then you should use the maximum resolution so you don't lose detail. A scanner is connected to the computer via a parallel port.TIF. which has the file extension . or if you scan a smaller original and plan to enlarge it. Scan a picture or a document in at the default setting. single pages. This saves disk space and saves time when the image moves over the Internet.  A JPEG format. Learn how to use the image editing programs. which has the file extension . Then. However. The amount of space a picture takes up on your PC is determined by the size and the resolution you use when you scan it. scan it with different contrast settings until you learn what many of the settings control. 9 Section 1-2: Input and Output Devices 9 .Scanners A scanner allows you to copy an image into your computer. a 300-dpi scan will give you as much detail as you need. Most flatbed scanners have resolution of at least 300x300 dots per inch (dpi). or a SCSI connection.  A TIFF format. a 72. Most scanners come with a scanning utility and some type of image editing application.  If you scan a large photo. such as an 8 by 10. or sharpness. the better the resolution.  If you want to print a snapshot. There are three main types of scanners:  Hand-held scanners work like scanning guns used at department stores.  Once you scan a picture. a USB port. The best way to learn how to use a scanner is to spend some time with it.  Flatbed scanners look and act like a copy machine. you can save it in different formats. is easy to email or use on the Web. this format uses more hard drive space. It comes in handy if you want to email pictures of the kids to grandma.JPG. No matter which connection is used. Scanners vary in resolution.or 100-dpi scan is OK. is the best if you plan to print an image because no details are lost from the original. the images are stored on your PC's hard drive in a digital format. To get the most out of your scanner. The more dots per inch.

A digital camera is similar to a standard 35 mm camera. It's a handy tool for taking those pictures you want to email to friends or put on the Web. If you don't like what you see. Instead. There are a variety of different joysticks. 10 Section 1-2: Input and Output Devices 10 . consider your system's requirements. When you use a digital camera. Connect the microphone to the computer and use the computer to record sound. and whether or not you have a USB port or a game port. usually flash memory cards or small hard disks.Microphones and Joysticks A microphone is another type of input device. All of these devices can be removed from the camera and plugged into the computer or printer to transfer the images. Digital Camera A digital camera lets you capture a picture in digital (computer-readable) form and lets you transfer that image directly from the camera to the computer. (Some computers have internal microphones. A joystick is a lever used while playing a computer game. If you're looking for a joystick. Flash memory uses chips to store your image files. Older cameras have built-in fixed storage that can't be removed or increased. This limits the number of pictures you can take before having to erase to make room for new ones.) You can also use a microphone to teleconference with another computer user. you can also preview your pictures before printing them. and even a floppy disk. These pixels make up a photo. Storing Your Images Separate devices are used to record and store digital images. Almost all newer digital cameras use some type of removable storage. you can edit or delete them. it uses an image sensor to capture hundreds of thousands of tiny squares called pixels. but it doesn't use film.

located inside the computer case. the a dot matrix printer will do the job. buy a laser jet. earphones. it can print multi -page forms .a task laser and inkjet printers can't do. but toner lasts longer. Some printers use specially coated paper.Output Devices Output devices. They allow you to hear sound and print pages. you can buy a less bulky but more expensive flat panel monitor. and printers are also output devices. Speakers. a laser printer is less costly to maintain in the long run. If you primarily need to print to multi-page forms. such as computer monitors. brighten or center your display. 17. It's the least expensive printer and doesn't provide the same high quality as that of an ink jet or laser jet printer. An ink jet is fine for home use. 19 and 21-inch. To sharpen. However.  Ink jet printers shoot tiny drops of ink onto paper. If you do a lot of printing. including 15. respectively. If you're a graphic artist who wants photo-quality images. deliver information to the user. However. Monitors come in different sizes. or business documents. which can cost three times as much as regular paper. check the manual that came with your monitor. Toner is much more expensive than ink used by inkjets. Your monitor has an on/off button and control buttons (visible or behind a small panel) that allow you to change your monitor's display. Let's look more closely at these peripherals: Printers There are three main types of printers:  Dot matrix printers produce characters and illustrations by striking pins against an ink ribbon.  A laser printer usually costs more than an inkjet. to allow you to see images and text on the screen. school work. They provide good quality printing and can print in color. Monitors The monitor works with a video card. 11 Section 1-2: Input and Output Devices 11 . Costs Associated with Printers To print. Most new computers come with a monitor the size of a small TV. laser jet printers use toner. It produces better quality black text documents and usually turns out more pages at a lower cost per page than inkjets.

It is nearly equal to the data rate available to a DSL subscriber. Most modems come with fax capabilities and are available in different speeds. Computer users who want more speed may replace a dial-up modem with a cable Internet connection or DSL Internet connection. 56K modems are the fastest type of modem you can use on a standard phone line. Earphones are output devices. like the one pictured below. 12 Section 1-2: Input and Output Devices 12 . movie clips and other media.Speakers and Earphones Speakers are devices that connect to a computer and make sound and music audible. cable modems are furnished as part of the cable access service and are not bought directly and installed by the subscriber. a modem allows your computer to connect to the Internet. used for input and output. In most cases. A cable modem can be added to or integrated with a set-top box that provides your TV set with channels for Internet access. A cable modem allows you to connect your computer to a local cable television line and is about 26 times faster than a standard 56K phone modem. lets you communicate with other computers through phone lines. often come in sets of two or may be built into a computer monitor. For example. monitor. or case to listen to music. Speakers. Plug earphones into your speaker. Modem Plays Dual Role The modem. so you can see this section and send email.

learners should be able to:   Discuss data storage Define computer short-term and long-term memory 13 Section 1-3: Data Storage 13 .Section 1-3: Data Storage By the end of this section.

and do not require a separate sound card. When you use a word processing program. so always save your file before turning off the machine. or start an application. also called an audio card. A byte is a group of eight bits. A microprocessor's speed is measured in megahertz (MHZ). 14 Section 1-3: Data Storage 14 . Hard disk speed determines how fast your computer starts up and loads programs. One MB holds about 400 pages of single-spaced text. is the brain of the computer. The microprocessor determines how fast a computer can execute instructions. For example. Storing Information RAM (Random Access Memory) is your system's short-term memory. The motherboard connects directly or indirectly to every part of the computer. A gigabyte is 1. and AMD are the two main CPU manufacturers for PCs. RAM is measured in megabytes (MB) or gigabytes (GB). More About Storing Information The hard disk drive (also called the hard disk) on your computer is where information is stored permanently. and expansion cards to control the video. is another type of expansion card. your computer's video card is an expansion card which plugs into the motherboard. audio and more. you need to know about bits and bytes. The more RAM you have. Motorola. Intel. Located inside the computer case. is used in Macintosh personal computers. A megabyte is about one million bytes. consider that a printed page of single-spaced text contains about 3.Motherboards and Expansion Cards Here are some of the components that make your computer work: The motherboard is the computers main circuit board.. To put this into perspective. The Central Processing Unit The Central Processing Unit (CPU). memory. Some motherboards feature integrated sound. It's a thin plate that holds the CPU (Central Processing Unit). Whenever you press a key. and IBM. or millions of instructions per second. An expansion card is a card which you can install to expand a computer's capabilities. A bit is the smallest unit of data in computer processing.000 characters. The sound card. click the mouse. the computer loads the instructions from long-term storage (your hard disk) into short -term memory. you're sending instructions to the CPU. It lets the computer play sounds through speakers. Its job is to carry out commands. you are saving it to long-term storage. To understand megabytes and gigabytes. Data is temporarily stored here until you save your work to the hard disk. The hard disk is called the C drive on most computers. This short-term memory disappears when the computer is turned off. The PowerPC microprocessor. All of your programs are stored here. this silicon chip is about the size of a fingernail. This is longterm storage. called a microprocessor. the faster you computer performs. When you save a file.024 megabytes. developed by Apple. The hard disk drive is the data center inside of the computer.

all types of CDs. IEEE 1394 (Firewire) or internally via the IDE interface. The floppy disk is the tool used for these tasks. while CD-R discs may be written only once. SCSI port. is used for data transfer and software installation. These drives are becoming outmoded as CD-R drives become more common. Sometimes called a diskette. A CD-ROM (Compact Disk Read-Only Memory) drive accesses information on a CD-ROM similar to how a CD player accesses music from a CD. CD-RW discs may be written. but Zip drives cannot read or write standard floppy disks. The floppy disk drive. Expansion-bay versions of the Zip drive. erased and rewritten. DVDROM drives can read DVD discs. CD-ROMs hold much more information than floppy disks . That's about 360 to 720 pages in a book. it can store 720 KB to 1. or to the disk drive.44 MB of data. A Zip drive stores 250 megabytes on disks similar to floppy disks.Floppy Disk Drives. known as A Drive. a slot on the computer case. USB. The terms CD-RW and CD-R may also refer to the CD writer itself. CD-Rom Drives and More You can also use your floppy disk drive and other drives for long-term storage. ROM (Read-only memory) means you can access the programs or data stored on CD-ROMs but you can't write or store your own data or programs on them. is also used for storing data. and read CD-ROM discs. Various versions of the Zip can connect to the computer via the parallel port. are also available. DVD-ROM (Digital Versatile Disc Read-Only Memory). 15 Section 1-3: Data Storage 15 . The floppy disk drive. compatible with many laptop brands. (Recording information on a compact disk requires a special type of drive.) A CD writer is a device that can write CD-RW (Compact Disk ReWritable) and CD-R (Compact Disk-Recordable) discs. and can display movies from digital video discs. refers to the DVD media itself.up to 650 MB or the equivalent of about 450 average size books.

16 Section 1-3: Data Storage 16 .

learners should be able to:  Discuss the different types of computers 17 Section 1-4: Types of Computers 17 .Section 1-4: Types of Computers By the end of this section.

Some of our information also applies to Macintoshes. 18 Section 1-4: Types of Computers 18 .PCs and Macs Two popular types of personal computers are the IBM compatibles and the Macintosh. Laptops usually cost more than desktop computers because of design and manufacturing costs. they use a touch pad. Laptops users typically don't use a mouse to navigate around the screen. While some models are full desktop replacements. such as the Macintosh. others can be "transformed" into a desktop computer with a docking station. which supplies connections for peripherals. libraries.excluding other types of computers. we've primarily discussed personal computers. and coffee shops. trackball or stylus. is a battery or AC-powered personal computer. A serial port does. Server A server is a computer or device that manages a network of computers. It's typically used by businesses or organizations. The Mac was designed to provide users with a user-friendly interface. however. The term PC came to mean IBM or IBM-compatible personal computers -. IBM compatibles The first personal computer produced by IBM was called the PC. or Mac. there are many other computers that serve a variety of purposes. For example. Note: Our training is intended for people who use PCs and the Windows operating system. Both Macs and PCs are personal computers. Macs are especially popular among graphic designers. the Macintosh. the use of icons or small images to represent objects or actions. allow a mouse to be attached. The Macintosh Introduced in 1984 by Apple Computer. was the first widely sold personal computer with a graphical user interface or GUI (pronounced gooey). Types of Computers During this unit. sometimes called a notebook computer because of its size. Microsoft successfully adapted user interface concepts made popular by the Mac. Mac users represent about 5 percent of the total numbers of personal computer users. Laptops A laptop computer. but there are important differences. However. Instead. It's easy to carry and convenient to use in such places as airports.

will you be moving around a lot? Would a stationary or portable machine work best?  How much can you afford to pay?  Service and support. and the Microsoft Pocket PC. On-site service. addresses. is best. The two major types of PDAs are the Palm OS Handhelds. email-only machines. and to-do lists. Support is help in the form of phone support or training. Thinking of Buying a Computer? When trying to decide which computer best fits your needs. where someone comes to your home or office to fix the computer. Users typically must pay an access fee to use these devices. A service warranty calls for the manufacturer to fix your computer if something breaks. and to-do lists. 19 Section 1-4: Types of Computers 19 . You can add software to both models.Personal Digital Assistants and Email-Only Devices In recent years. The Palm can help you easily organize appointments. are dedicated to sending. consider:  What will you primarily be using it for? Emailing or surfing the Internet? Playing games or organizing your life?  Will you be working at home or in an office? Or. and managing email. receiving. The Pocket PC. addresses. You may pay for it upfront but it's usually worth it. can also easily manage appointments. Small. marketed to home users. Personal Digital Assistants (PDAs) have also become popular. designed as a near replacement for a laptop computer.

20 Section 1-4: Types of Computers 20 .

learners should be able to:     Name and discuss various types of software Discuss software licensing and piracy Discuss freeware and shareware Discuss upgrading and installing software 21 Section 1-5: Software 21 .Section 1-5: Software By the end of this section.

You can sometimes download a demo from a manufacturer's website or visit a computer store to see it in action. astrology. Adobe PageMaker. Beta software is a version of commercial software that's released before the full version. writing. This software can often handle layout for newsletters and other publications. Databases utilize tables. your computer becomes a virtual teacher covering such topics as reading. and slideshows. send output to the monitor. and get printed output. to retrieve data for a variety of purposes. foreign languages. Presentation software like Microsoft PowerPoint and Corel Presentations is designed for creating on-screen presentations. architecture. and a spreadsheet application to track your financial information. and flight simulation. Computer game software allows you to play interactive games on your computer. Desktop publishing software. reports. reports. It allows you to combine text and graphics in a single document. Quark Express and Microsoft Publisher are desktop publishing applications. Developers sometimes have private beta testing that you can apply to join. and resumes. Before you buy software. such as letters. see the GCF Global Learning sections on Windows. Software is the name for the applications or programs that run on your computer. and control peripheral devices such as printers. math. keep track of files and directories. you give it instructions using software. home design. To learn more about operating systems. see the GCF Global Learning sections on Word. The operating system (OS) or system software is the most important program that runs on a PC. For example. created by the user. There's a World of Software Out There There's software for completing just about any task or for engaging in any pastime you can imagine including needlepoint. check its hardware requirements to make sure its compatible with your computer. An operating system lets you use different types of application software. With educational software. quilting. also known as publishing software. Microsoft Excel and Lotus 1-2-3 are two popular spreadsheet applications. offers tools for precise control over text and graphics placement. and some image editing functions. If possible. including card and board games. you might use Microsoft Access to analyze your customer information and ordering data. they may have an open beta available to download. overhead transparencies.What is Software? When you want your computer to perform a task. Types of Software Word processing programs such as Microsoft Word and Corel WordPerfect allow you to create and edit documents. Retrieve data by asking questions. and science. PowerPoint and Access. perform complex calculations. sorting or filtering. A spreadsheet application allows you to store information. geography. Excel. 22 Section 1-5: Software 22 . and creating reports. To learn more about applications. try software before you buy it. landscaping. you can use a word processing application to write a letter. Database management software organizes specific information in one or more tables. Betas often expire after a period of time. usually when the full version or the next beta is released. For example. and genealogy. if you are a business owner. Operating systems recognize input from the keyboard. Or. Software companies use beta software to test the product in the real world and to find and correct bugs before the final release hits the stores.

Register your product. In a multiple installation situation. A software product license gives you the legal right to run a software program on your computer.When you buy the product. The licensing options vary. many Microsoft products distributed by original equipment manufacturers (OEM) (companies such as Dell. this license grants you use of the program.This license is intended to be used in a network or multiple-installation situation. you must reimburse the producer of the program as noted on the documentation that comes with the program. sharing software with others violates federal copyright law.000 and imprisonment of up to five years. utilities.This license allows you to download and sample shareware for a trial period.  Single-user license . word processors. Shareware is copyrighted and includes games. Software Piracy Software piracy is the illegal distribution and/or copying of software for personal or business use. you may permanently transfer your rights to software that you have bought and used. In some cases. Consumers who buy counterfeit software get no warranty. Don't install or copy software onto more computers than allowed by the license agreement. It typically involves friends loaning disks to each other or organizations not reporting the total number of software installations on computers. However. and legally pass around to others. To use the software legally. Penalties for software piracy can range from fines of up to $250. It can even carry viruses. That's the agreement that appears during the installation process. a certain number of copies are installed on several machines. the license comes in the box or appears online when you install the software.  A multiple-user license . Some software companies offer volume licensing or volume purchasing. you must comply with the End User License Agreement (EULA). An organization can save a lot of money if they choose to buy multiple product licenses. Counterfeiting. If you continue to use the program. This is a standard license for a business or organization. screensavers. Types of Licenses  Freeware (public domain) . While it may not seem like a big deal. Avoiding Software Piracy      Keep your receipt as proof that you bought legal software. is another form of software piracy.This is a license that allows you to use a program at no cost. use. Compaq or Gateway) may not be transferred under any circumstances. or extensive duplication and distribution of illegally copied software. no technical support and no legal right to use the software. and more. End-User copying is one of the most common forms of software piracy. you are actually buying a license to use the product. Freeware is copyrighted software that you can download. This license is typical for a home user. depending on the product and the size and type of organization. Don't rent or lease the software. Check your End User License Agreement (EULA) for details. When you buy software at a store. Check the EULA that came with the OEM products to determine transferability.Licensing Basics When you buy software.  Shareware . 23 Section 1-5: Software 23 . Don't make copies of software (including fonts and images) other than allowed by the license agreement. not the programs themselves. Network versions are installed on a server and may allow a specified number of users to access the programs concurrently.

How do you know when an upgrade is available? If you register software. read PC magazine reviews. and/or visit a computer store to see the product in action. Visit the software manufacturer's website. Click the button to begin the installation process. The software publisher may also allow you to download corrected versions of software. you are putting parts of a program in different folders on your computer. You can opt out of receiving such notices. Then. A desktop shortcut allows you to launch a program without going to the Start menu or other location on your computer. A software upgrade is software that typically includes new and enhanced features to simplify computer tasks. do research and decide if you need and can afford these features. promotions. click through the dialog boxes that appear. Either way. These "patches" are pieces of computer code that replace the faulty code in your software. you may be asked where you want to install the program and if you want to create a shortcut on your desktop. you provide your mailing address and e-mail address so you'll be notified when a new version of the software is released. A CD is convenient if you need to re-install the software later. To get a software upgrade:  Load a CD-ROM and install the upgrade. read the instructions carefully before installing and upgrading software. and special offers. An Overview of Installing Most software comes with an installation wizard that provides on -screen step-by-step instructions for loading software. During the installation. you might see an "Install Now" button like the one below for the Macromedia Shockwave Player. Some upgrades are free. If you are considering an upgrade. If you're downloading from a website. As you are installing.Software Upgrade Those who have purchased a software license agreement may want to upgrade the software at some point. An upgrade costs less than the full version of the software. A dialog box shows the progress of the installation on the C:drive: 24 Section 1-5: Software 24 . while others require a fee. Patches work only if you own the software. You can also get notified about product updates. OR  Download the software from the manufacturer's website.

Drivers that don't work well together could be causing the conflict. Choose Run. For example. you can install a new Windows application using the automated Setup program included in most programs. Type a:\setup if using a floppy disk. They simply can't get along. Some programs aren't compatible. This utility can prevent or fix many common disk problems. This may seem like a lot of work. title. but it will be helpful if you start having technical trouble. too. Write down any messages that appear on the screen during or after the installation. and the program's location.      If it doesn't start automatically. Click Start. The Installation The process of installing new software varies based on the software. personal computer users often neglect this necessary task.  First. don't try to install new software while you have many other applications running. The setup program starts automatically. If you change your operating system.  Run Scandisk to help make sure your computer is in good shape before you install additional software. in the Run dialog box. What you do before the actual installation plays a major role. make sure you scan it for viruses first. Sometimes when you install software. Close all applications. any serial or registration numbers. 25 Section 1-5: Software 25 . most applications feature on-screen instructions.Help the Installation Go Smoothly The installation of new software can be as complicated as you choose to make it. you will have to launch the Setup program manually. Click OK. close your anti-virus program and shut down your Internet connection. Follow the tips to make the process go smoothly.  If you are downloading software from the Internet. Sometimes errors occur when you load new software or upgrade software. The computer will prompt you if you need to insert the disk. While backing up is usually routine for businesses. Keep a Record and Watch Out for Incompatibility Keep a record of the software you install. A driver converts the instructions of the operating system to messages that the devices on your computer can understand. However. To install a Windows application:     OR Insert the installation CD in the CD-ROM drive (or another drive that reads CDs). You'll learn more about this tool in Unit 3. Record dates. you do a partial installation. Click the Install button. Follow the on-screen instructions to complete the installation.  Always back up or copy your files to a floppy disk or CD so that they will be recovered if your computer fails. That means that you still need to insert the disk each time you want to run the program. the driver for your printer or other peripherals may need to be updated. or d:\setup if using the CD-ROM drive.

26 Section 1-5: Software 26 .

Section 1-6: Cleaning a Computer By the end of this section. learners should be able to:  Clean a computer 27 Section 1-6: Cleaning a Computer 27 .

(Check the label). the better. Use a can of compressed air with a narrow nozzle to blow out debris from between the keyboard keys and the air intake slots. Then. depending on your mouse brand.not for laptops. Clean the monitor housing and case (not the monitor screen) starting from the top and to the bottom IMPORTANT: To clean the monitor screen. Remember. You can also use an anti-static wipe with rubbing alcohol to clean your mouse. Liquid spilled on your computer or monitor can harm the components. lint-free cloth moistened with water only.Giving Your Computer a Long Life Cleaning your computer and doing preventive maintenance. clean the tracking ball and the inside of the mouse. use a paper towel or soft. Spray the cleaning solution (diluted ammonia cleaner or glass cleaner) on a paper towel or anti-static wipe. Cleaning the Keyboard. Since it generates a lot of heat. books or other items on or around your computer. Preventative maintenance saves you time since it saves you the hassle of dealing with systems failures and data loss. Keep it Cool and Neat Don't restrict the airflow around your computer. helps keep it running smoothly. So. an internal fan cools your computer. Dust and dirt can cause the fan to fail. Cleaning Computer Surfaces Remember. such as scanning for viruses. 28 Section 1-6: Cleaning a Computer 28 . You can also buy monitor-cleaning cloths. Mouse and More If your keyboard keys get dirty.cutting down on the amount of money you spend for new components or repairs. Avoiding problems saves you money in the long run . Cleaning the Monitor Always turn the monitor off and unplug it before you start the cleaning process. these are for regular monitors . Make sure to turn off your PC and unplug it before doing this or any of the cleaning described in this section. A safe cleaning solution for computer surfaces (not computer screens) is ammonia diluted with water or glass cleaner comprised mostly of ammonia and water. pop out the tracking ball by either popping off the cover or unscrewing it. However.not directly on the surface you want to clean. Don't eat or drink while working at your computer. Use an anti-static wipe to lightly dust your monitor and surfaces. you can clean them with rubbing alcohol. Don't use furniture cleaners or strong solvents. dust is your computer's enemy. Use a cloth moistened with water on your laptop screen. the milder the solution. Turn the mouse over. avoid putting your computer in an area with a lot of dust and don't stack papers. Pour the alcohol onto a paper towel or anti-static wipe .

29 I want to put another page number on here so here I go 29 .

30 I want to put another page number on here so here I go 30 .

Windows XP is a graphical user interface (GUI). It has pictures (graphical) that you use (user) to communicate (interface) with the computer. and a spreadsheet application to track your financial information. learners should be able to:         Discuss the parts of the Windows XP desktop Discuss the parts of the Start menu Locate the Taskbar Locate the Recycle Bin Log off and switch users Restart and Turn off the computer properly Launch programs from the Start menu Launch Internet Explorer from the Start menu Windows XP is an operating system that lets you use different types of applications or software. This operating system has multitasking capabilities. For example. This type of system is popular because it's logical. 31 Section 2-1: Desktop and Start Menu 31 . fun and easy to use.Section 2-1: Desktop and Start Menu By the end of this section. meaning it can run several applications at the same time. Multitasking allows you to view this section on the Internet at the same time that you practice using other applications with Windows XP. it allows you to use a word processing application to write a letter.

 Taskbar: primarily used to switch between open windows and applications. When you click the Start button.The Windows XP Desktop Like previous versions of Windows. The Start button allows you to open menus and start applications.  Icons (or graphical pictures): represent applications. for example). etc. By default Windows XP provides you with one desktop icon. Learn more about the Recycle Bin in a later section. such as system components. and the right side allows access to common Windows folders (My Documents. The Start menu is your gateway to the applications that are on your computer. 32 Section 2-1: Desktop and Start Menu 32 . the Internet. and Run. and other parts of the operating system. Think of the desktop as a workspace where you can access everything you need to operate your computer. the Start menu appears. click the Start button. especially if you bought a computer with XP preinstalled. The desktop contains:  Start button: one of the most important tools you will use while working with Windows XP. Your desktop's appearance may vary from the example shown below. Learn more about using the Taskbar in a later section. files. The left side of the Start menu lists programs. Windows XP uses a desktop for the standard interface. the Recycle Bin. Search. The Start Menu To begin exploring Windows XP. It also provides access to Help and Support. applications.

You can easily open a program from the Start menu using the All Programs button. click outside the menu area or press Esc on your keyboard. For example. (Remember. 33 Section 2-1: Desktop and Start Menu 33 . To open a program using the Start menu:  Click Start. a small black triangle appears next to the name of the application or function. the next time you open the Start menu.)  To close a program. click the located at the top right of the window.  Move the mouse pointer to the right and view other cascading menus. simply click the Word icon on the left side of the Start menu.  Click (or roll your mouse pointer over) All Programs. a pop-up menu appears.  Move the mouse pointer to each option. The Start menu remembers items you've recently opened and places the icon on the Start menu so you can easily open it next time you open the Start menu.  Click to open the program you've selected. If a cascading menu is available. Simply drag your mouse pointer to make your selection. and view the various cascading menus. if you recently opened Microsoft Word using Start All Programs Microsoft Word. In the example below. To explore the Start menu:  Click the Start button. the Word program has been selected.If you select All Programs. Exploring Programs Programs enable you to do work on the computer. a word processing programs such as Microsoft WordPad allows you to create a basic document.  Click All Programs and slide your mouse pointer until you've selected the program you want to open (it turns blue). Pop-up menus like this are called cascading menus. programs with small black arrows beside them will open another cascading menu. For example.  To exit the menus.

To launch Internet Explorer from the Start menu:  Click Start. a printer icon appears. click the located at the top right of the window. Microsoft also uses the Notification Area to remind you when software updates are available for download. a rectangular button appears on the taskbar that shows the name of the application.  Text appears identifying its name or contents.  Choose Internet. To open a program using an icon:  Place your mouse over the icon. Other icons appear in the Notification Area detailing the status of your activity. 34 Section 2-1: Desktop and Start Menu 34 . It contains the Start menu and the Quick Launch bar. Click an icon to open a program. For example. double-click the icon. Click Show Desktop to quickly view your desktop without closing any programs or windows. you'll find the clock and several other icons depending on what you have installed on your computer.  Click to open Internet Explorer. Examples of object icons are My Computer. Note: You must be connected to the Internet for Internet Explorer to open a web page. another choice on the Start menu. You can add or delete shortcuts without affecting the programs on your computer. opens Internet Explorer. Understanding the Taskbar The taskbar is the small blue bar you see at the bottom of your desktop. the web browser that comes bundled with Windows XP. Here. When you open or minimize a window or program. These icons allow you to open files and programs on your computer.Launching Internet Explorer from the Start menu Internet. Windows Media Player. Recycle Bin. These buttons disappear when you close a window. Desktop shortcuts are links to files and programs. Shortcut icons allow you to open an application quickly. when you're printing a document.  Then. and Internet Explorer. You'll learn about creating shortcuts in a later section. These icons appear on your desktop and with little arrow in the left corner.  To close a program. which contains icons for Internet Explorer. and Show Desktop. The box on the right is called the Notification Area. One type of icon is an object icon. Understanding Icons The small pictures on the desktop are called icons.

Windows XP even enables you to log off the computer so someone else can log on without having to restart the computer. your applications will continue to run in the background while the new user logs on. your applications will close. To turn off the computer:  Click the Start menu. If you're experiencing computer problems or have installed something new. 35 Section 2-1: Desktop and Start Menu 35 . Turn Off and Restart the Computer When you've finished using Windows XP. Click Turn Off.  If you choose Log Off.  Click Turn Off Computer.  A dialog box appears asking you if you want to Switch User or Log Off.  Click Turn Off Computer.Log off and Switch Users More than one person may use your computer. To log off/switch users:  Click the Start menu and click Log Off.  A dialog box opens. Click Restart. For example. you can simply restart your computer. you're taken to a Windows XP logon screen where you're prompted to enter your username and password. and email accounts. many family members may use the same computer at home while several coworkers may be able to access your computer on a computer network. If you choose to Switch User. Windows XP allows everyone who uses your computer to have separate computer accounts.  In any case. To restart the computer:  Click the Start menu. documents.  A dialog box opens. be sure to turn off (or shut down) the computer correctly. A computer accounts tracks each person's unique settings.  Switch User allows someone else to log on to the computer.

36 Section 2-1: Desktop and Start Menu 36 .

Section 2-2: Windows XP Windows By the end of this section. Maximize. learners should be able to:         Recognize and use commonly used Windows XP toolbars Recognize and use commonly used Windows XP buttons Scroll Use and understand the function of the Minimize. and Restore buttons Move a window using the Title bar Click and drag to resize a window Tile and cascade windows Switch between windows 37 Section 2-2: Windows XP Windows 37 .

The Close button is at the far right end of the title bar.Windows XP got its name from one its most basic elements: the window. The menu bar is the below the title bar. While Word is a word-processing program. It's displayed as white text on blue background by default. Learn more about these buttons in the next section. the workspace will appear differently. The Control menu button is the icon at the far left end of the title bar. 38 Section 2-2: Windows XP Windows 38 . menus. paste. Windows XP Bars and Buttons Windows XP offers several tools. This is where you do your work with a program. It contains several menus. Some Windows XP programs have toolbars across the top of the window. Choosing a menu option followed by an ellipses will open a dialog box. The options vary depending on the program. which let you see a list of commands.. The workspace is the white area inside the window. The title bar is the horizontal bar at the top of a window. you'll see the Minimize and Maximize buttons. or do other tasks. Some menu options are followed by ellipsis. Click the Close button to close a window or to exit a program. cut. The Control menu button opens a menu you can use to control the window. which feature helpful tools to help you perform tasks. Depending on what program you're working with. The rectangular work area for a program. It looks like a box with an X in it. The toolbar buttons allow you to print. or. or other task is called a window. Next to the Close button. To the right is an example of a Microsoft Word window.. file. such as writing a letter. the example below features many of the elements common in Windows XP. and commands that make the operating system easy-to-use.

arrows to scroll up one page at arrows to scroll down one page button to open a browse menu.)  The mouse pointer changes into a double-headed arrow. which looks like a small window. (You can also place the pointer over the borders of the window. and Restore buttons. Maximizing. the Maximize button changes to the Restore button. Maximize. 39 Section 2-2: Windows XP Windows 39 .  Click and hold down the left mouse button. To scroll:  Click the  Click the  Click the a time. the maximized window shrinks to its previous size (the size it was before you maximized it). The Maximize button. is used to enlarge a window to cover the entire desktop. and Restoring Windows Windows allows you to easily enlarge. Note: You cannot size a window if it's been maximized. arrow to scroll up. To change the size of a window:  Hover the mouse pointer over any corner of the window. restoring. After a window is maximized.  Click the OR  Click and drag the scroll bars to view your document.  Click the at a time. or maximizing. Sizing Windows Sizing window is slightly different from minimizing. It looks like two windows near one another.  Drag the arrow out or in to make the window larger or smaller. Make sure the mouse pointer change into a two-headed arrow before you try to size the window. or shrink a window using the Minimize. This button has a small dash (or minus sign). Use the scroll bar to view hidden information. The Minimize button is among the three buttons at the right end of the title bar. hide.Scrolling The scroll bar appears at the right side or the bottom of a window when all the information in that window can't be seen at the same time. arrow to scroll down. Minimizing. The Minimize button shrinks the window and places it on the taskbar while leaving the program running. If you click the Restore button.

 Select the Undo command. Tiling and Cascading Windows Sometimes. they appear one above another. To return to your previous window arrangement:  Right-click on a blank area of the taskbar. or Tile Windows Vertically. Tile Windows Horizontally. right-click on a blank area of the taskbar. To move a window:  Place the mouse pointer over the title bar (at the top of the window). If windows are tiled horizontally. Windows can be tiled horizontally or vertically. they appear side by side. Cascading windows are layered on top of each other.  Choose Show the Desktop. If windows are tiled vertically. moving and sizing multiple windows can create confusion. Tiled windows are next to each other. To keep better track of multiple windows. (You cannot move a window that has been maximized other than to use the Minimize button. try cascading or tiling the windows.)  Drag the window to the place where you want it and release the mouse button. To show the desktop:  Right-click on a blank area of the taskbar.  Choose Cascade Windows. To cascade or tile windows:  With two or more windows open.Moving a Window Using the Title Bar Sometimes a window may obscure an item you want to click on or view.  Click and hold down the left mouse button. 40 Section 2-2: Windows XP Windows 40 .

To switch between windows:  Open more than one program. When a window is active on the desktop. Press and hold down the Alt key while pressing the Tab key. However.  Click on any part of the window you want to work with. Switching Using the Keyboard Method When you have more than one window open. A menu featuring file and program icons appears. It also allows you to easily move between open windows. Once it's outlined with a box. Simply click the button to select from the pop-up list of open windows. When a window is inactive. Unlike previous versions of Windows. you'll see one button on the taskbar.Switching Between Windows Windows XP allows you to have more than one program open at the same time. OR  Click the program buttons on the taskbar to activate the window you want to work with. when you open Outlook Express.  Size the windows so they're open on the desktop. Windows XP keeps the taskbar from getting too cluttered. you can also switch between them using the keyboard. It groups the buttons when too many accumulate on the taskbar. release both keys. Tab to the window you want to view. if you have three or more email message windows open. The window you select becomes the active window. To switch between window using the keyboard method:     Open more than one program or window. one button represents the Outlook Express's open windows. its title bar (and button on the taskbar) is blue. 41 Section 2-2: Windows XP Windows 41 . the title bar is light blue. For example.

42 Section 2-2: Windows XP Windows 42 .

learners should be able to:      Navigate the Control Panel Set the time and date Customize the screen with a screensaver and wallpaper Customize the screen resolution Customize the Taskbar 43 Section 2-3: Customizing Windows XP 43 .Section 2-3: Customizing Windows XP By the end of this section.

Clicking this link opens the Display Properties dialog box. The Control Panel features a number of tools that will help you control how Windows XP features look and act. However. Note: Task and Control Panel icons perform basically the same functions. To access ALL of your Control Panel tools. you'll notice that the See Also and Troubleshooters dialog boxes provides several more related options. the Display Properties dialog box opens. Navigate the Control Panel If you're used to a previous version of Windows. thereby making it more user-friendly. you must switch to Classic View.  Click Control Panel. if you were to choose the Display icon. Windows XP makes this easier than ever with the Control Panel. But first you must learn how to access the Control Panel. The Windows XP Control Panel is divided into Categories. notice that you can "Choose a screen saver" in the Pick a Task list. 44 Section 2-3: Customizing Windows XP 44 . For example. However. the new Control Panel design doesn't provide you with access to every available Control Panel tool . it will do a lot more for you. the window presents a List of Tasks and related Control Panel icons. you'll notice that the Control Panel in Windows XP looks very different. If you look at the left side of the window.it only provides you access to the most commonly used tools. Use the menu bar and toolbar buttons to navigate and further explore Control Panel options.Introduction to the Control Panel You don't have to be a computer genius to use Windows XP. OR  Type Control Panel in the Address dialog box found on any Windows XP window.  The Control Panel opens. To switch to Classic View:  Click the Classic View link on the left side of your Control Panel. If you click a Category. To access the Control Panel:  Click Start. but if you know something about how to set up some basic features and functions. OR  Many folders feature a link to the Control Panel in the See Also dialog box (only in XP view). The new Control Panel design provides multiple ways to do something.  Click the Switch to Category View link to switch back.

9. The Date and Time Properties dialog box opens. 4. click the Time Zone tab and use the drop down box to change the time zone. The Display Properties dialog box opens with the Desktop tab selected. Choose Adjust Date/Time. 5. OR 1. Under Pick a Task. Time. click Date. 7.Set the Time and Date In the following pages. Follow above steps 5-9. In the Background box. 45 Section 2-3: Customizing Windows XP 45 . Use the drop down boxes to alter wallpaper position or color. Advanced Users:  Click Browse to choose a picture from the My Pictures folder (or navigate to a picture located in another folder. Use the drop down box to set the month and year. Under Pick a Task. click Change the date and time. we'll explain how to perform some common Control Panel tools. Language. Under Pick a Category. click Change the desktop background. 3. To change the wallpaper:       Open the Control Panel (located in Start menu). click Appearance and Themes. 4. 3. To change the time and date: 1. Click OK to close the dialog box. The Date and Time Properties dialog box opens. 6. Right-click the time in the lower right on your desktop. 8. Click the correct date on the calendar. Under Pick a Category.)  Click the Customize Desktop button to alter your desktop icons or display a web page on your desktop. If necessary. Windows XP offers many wallpaper choices. and Regional Options. 2. Click OK to close the dialog box. 2. Click and select the current time to make a change. Open the Control Panel (located in Start menu). click or use the arrow keys to view the choices. Changing the Wallpaper Wallpaper is the background image that appears on your desktop.

To change the screensaver:     Open the Control Panel (located in Start menu). Classic Start menu is the Start menu featured in older versions of Windows. and enhance or work or home environment. Under Pick a Control Panel icon. click Preview to view each option on your computer screen.  In the Wait box. click Choose a screen saver. Under Pick a Task. determine how many minutes should pass before your screen saver turns on. (A dialog box will notify you if your choice doesn’t have any options.  Click the arrow to open a drop down box. Customizing the Taskbar You already know about the Taskbar. click Appearance and Themes. Under Pick a Category. provide some privacy. The Taskbar and Start Menu Properties dialog box opens with the Taskbar tab displayed. Click the Start Menu tab to switch between the XP Start menu and Classic Start menu.  Click Settings to customize the appearance or your chosen screen saver. Now. Or. but did you know you can customize its appearance? To customize the Start menu:     Open the Control Panel (located in Start menu). 46 Section 2-3: Customizing Windows XP 46 . screen savers helped prevent images from being burned into the monitor.Changing the Screensaver In the early days of computing.  Use the checkboxes to customize its appearance and click OK. Under Pick a Category. Windows XP comes with several screen savers. Click or use the arrow keys to view the choices. Press any key on your keyboard to return to the dialog box. The Display Properties dialog box opens with the Screen Saver tab selected. click Appearance and Themes. click Taskbar and Start Menu. Click OK to close the dialog box. screen savers entertain us.

learners should be able to:  Create a file  Create a folder  Discuss drives 47 Section 2-4: Files and Folders 47 .Section 2-4: Files and Folders By the end of this section.

you can rename it. and your own files. almost all of the information stored in a computer is stored in a file. Some common file name extensions are:        doc: Word or WordPad document txt: Notepad text file eml: Email file xls: Excel spreadsheet htm or html: HTML file (web page) ppt : PowerPoint presentation mbd: Access database Creating. Save your file to the desktop.) For example. Each file is given a filename and has a three-letter filename extension that identifies the file type. To create a file using Notepad:  Click Start. Name your document new document. (The filename and filename extension are separated by a period. you can create a file using different programs such as WordPad or Notepad."  Choose File Save from the menu      bar (Ctrl + S). "This is my new document. Different types of files store different types of information. be sure your document is saved as a text document. Accessories  Notepad opens. In fact.  Type. letter to John.doc.  Choose All Programs Notepad. There are many different types of files. Renaming.What is a File? Files are collections of information. Once you've created a file. a document created using WordPad might have the file name. program files. 48 Section 2-4: Files and Folders 48 . Your file is now saved to the desktop. including operating system files. The Save As dialog box appears. In the Save as type drop down box. and Deleting Files With Windows XP. Click Save.

View.  Choose Yes.  Navigation bar: contains the Back. Type a new name and press Enter.  Details: describes the folder  Address bar: shows current folder location.  The file is moved to the Recycle Bin. Choose Delete. you may only create a few files. To open and view the contents of the My Documents folder:  Double-click the My Documents icon on the desktop. Search. Forward. To delete a file:     Locate your file (in this case. Right-click the file icon. create folders. The filename is highlighted in blue. you'll create MANY files.  The My Documents folder opens. the file is located on the desktop).  Other Places: convenient list of your computer's places Folders. Over time. Edit. A Confirm File Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. OR  Right-click the My Documents icon (on the desktop). The file is renamed. Up. Tools.  Choose Open. All Windows XP folders include the following features:  Title bar: contains the name of the folder  White space: displays contents of the folder (folders and files)  Menu bar: contains the File. and Views buttons. OR  Open the Start menu and choose My Documents. 49 Section 2-4: Files and Folders 49 . Use the drop down arrow to navigate your computer's places.To rename a file:       Locate your file (in this case. Favorites. What is a Folder? When you first start using Windows XP. To keep your files organized. the file is located on the desktop). and  File and Folder Tasks list: a convenient list of tasks Help menus. Choose Rename. ready to be retyped. Right-click the file icon.

Right-click the folder icon. Most computer users store their files on the (C:) drive. Here.  If your computer has a CD ROM drive. To rename a folder:     Locate your folder.  Your hard drive (the drive inside your computer) is known as the (C:) drive. To create a new folder in the My Documents folder:  Open My Documents.  Choose Rename this folder from the File and Folder Tasks menu. Choose Rename. (The default is New Folder. is hardware on which you can store files and folders. it is usually called (D:) Choose where you'll save your files during the Save As process.  Choose the Make a New Folder link from the File and Folder tasks menu. OR To delete a folder:     Locate your folder.  Click the folder icon. more descriptive name and click Enter. What is a Drive? A drive. Choose Delete. A Confirm Folder Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. or disk drive.  Choose File New Folder. and Deleting Folders At some point. OR  Open My Documents. Disk drives are assigned a letter. The folder name is highlighted in blue.  A new folder icon appears in My Documents. 50 Section 2-4: Files and Folders 50 . practice creating a Job Search folder in the My Documents folder.Creating. OR  Open your folder. Renaming. ready to be retyped.  Type a new name and press Enter. Right-click the folder icon.  Your floppy disk drive is known as the (A:) drive. with its name highlighted.  Choose Yes.  Open your folder. you may want to create a folder within a folder.  The folder is moved to the Recycle Bin.  Click the folder icon.)  Type a new.  Choose Delete this folder from the File and Folder Tasks menu.

Section 2-5: Using Files and Folders By the end of this section. and the Recycle Bin Navigate between files. Windows Explorer. folders. and drives Move files and folders Copy files and folders Select more than one file or folder Discuss the function on the Recycle bin Put files in the Recycle bin Retrieve files from the Recycle bin Empty the Recycle bin 51 Section 2-5: Using Files and Folders 51 . My Computer. learners should be able to:          Discuss My Documents.

scroll until you see the Control Panel icon in the left pane. To open Windows Explorer:  Open My Documents. To explore Windows Explorer:  With Windows Explorer open. print. Very important! When you save a file. click the small black X in the upper right of the list OR click the Folder button.Introduction to My Documents My Documents is a folder that provides you with a convenient place to store your important files and folders. Exploring Windows Explorer Windows Explorer is a file management tool that lets you create.  Click the Folders button on the Navigation toolbar. Feel free to use. My Documents includes a few default subfolders called My Music. you can quickly reach My Documents in the Start menu or by double-clicking the My Documents icon on your desktop. the file is automatically saved in My Documents unless you've chosen a different folder or drive.  A list of folders opens in the left pane. or delete these folders. The contents (of the Control Panel folder) display in the right pane.  Click the Control Panel icon. and manage files. 52 Section 2-5: Using Files and Folders 52 . delete. rename.  To close Windows Explorer. and delete folders. It also allows you to copy. Remember. rename. and My Videos. My Pictures. rename. move.  Practice viewing other folders in the list.

 Choose Open. delete and rename files. print. To open My Computer:  Double-click the My Computer icon on the desktop. click Copy this file or Copy this folder. OR  Right-click the My Computer icon (on the desktop). Click the Copy button. It also allows you to gain access to other system tools. With this tool. Click the file or folder you want to copy. To copy a file or folder:  Open My Documents. (Ctrl + C)  Right-click the file or folder and choose Copy. 53 Section 2-5: Using Files and Folders 53 . Locate the file or folder you want to     OR copy in My Documents or its subfolders. rename and move folders and copy. you can create. THEN  Locate the file or folder you want to copy and choose Edit OR Paste. In the Copy Items dialog box. Copying and moving are two useful techniques.  Choose Edit OR Copy.Exploring My Computer My Computer is another tool you can use to manage files and folders. (Ctrl + V)  Right-click the file or folder and choose Paste. Copying Files and Folders Windows offers several ways of working with files and folders. Under File and Folder Tasks. OR  Open the Start menu and choose My Computer.  My Computer opens. select the place where you want to copy the file or folder. move.

(Ctrl + V) OR  Right-click the file or folder and choose Paste.  The files or folders darken as they are selected. A drop down menu appears. To choose the view for your files or folders:     Open My Documents. click the first file.  Copy or move the file or folder using one of the methods explained on the previous pages. To move files and folders:  Open My Documents. type and date last modified. press and hold down the Shift key. Display them as thumbnails. Choose your view. A large black dot appears next to your current choice. Locate the file or folder you want to move in My Documents or its subfolders.Moving Files and Folders Moving files and folders is relatively easy using My Computer or Windows Explorer. 54 Section 2-5: Using Files and Folders 54 . (Ctrl + X)  Right-click the file or folder and choose Cut. click Move this file or Move this folder. All of the files will be selected. Selecting More Than One File Or Folder To copy or move more than one file or folder:  Hold down the Ctrl key and click to select the files or folders you want to move or copy. tiles. To select a consecutive group of files. large icons. The file or folder darkens when you select it. as a list. and click the last file. Click the Views button.  In the Move Items dialog box. or as a list with details including size.  Click the file or folder you want to move. select the place where you want to move the file or folder. OR  Choose Edit OR Cut.  Under File and Folder Tasks. Choosing Views You can choose how you want to display files and folders. small icons.  Locate the file or folder you want to copy and choose Edit Paste.

learners should be able to:  Define a shortcut  Add a shortcut  Use the Recycle Bin 55 Section 2-6: Shortcuts and the Recycle Bin 55 .Section 2-6: Shortcuts and the Recycle Bin By the end of this section.

Adding a Shortcut In this section. the original item still exists on your computer in its original location. program. you will learn three ways to create a shortcut. Right-click to Add a Shortcut One shortcut creation method works in both My Computer and Windows Explorer. The icon above is a desktop shortcut for the Things to Do document that's actually stored in this particular user's My Documents folder. 56 Section 2-6: Shortcuts and the Recycle Bin 56 . or folder for which you want to make a shortcut. When you delete a shortcut.  Choose File Create Shortcut. press Ctrl + Shift while dragging the file to the desktop to create a shortcut. Right-click the file.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag  Release the left mouse button and a shortcut is moved to the desktop. program. the shortcut onto desktop (in the left pane).  Release the left mouse button and a shortcut is moved to the desktop. A pop-up menu appears. The shortcut icon has a small arrow in the left corner to help you distinguish it from the actual icon that represents programs and files. or folder for which you want to make a shortcut.  Double-click a drive or folder. Alternatively.What is a Shortcut? A shortcut offers a way of doing a task more quickly such as starting a program or accessing a document. To add a shortcut to the desktop using Windows Explorer or My Computer:  Open Windows Explorer or My Computer. Double-click a drive or folder.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag the shortcut onto desktop (in the left pane).  Resize the window so you can see the desktop. This method requires you to right-click.  Click the file. To add a shortcut by right-clicking:     Open Windows Explorer or My Computer. The item darkens when you select it. Choose the one that works best for you. Choose Create Shortcut.

Retrieving Files From the Recycle Bin Placing an item in the Recycle Bin doesn't mean you can't retrieve it at a later date. A dialog box appears asking.  The items are restored to their original location. When the pop-up menu appears.What is the Recycle Bin? The Recycle Bin.  Click Restore this item. click to select the file. Emptying the Recycle Bin Emptying the Recycle Bin permanently deletes the items. Inside. "Are sure you want to send the file or folder to the Recycle Bin?" Click Yes. or My Computer:  Click and drag the file or folder to the Recycle Bin. To empty the Recycle Bin:  Click the Empty the Recycle Bin link in the Recycle Bin Tasks list. you'll see a listing of deleted items. Placing Files in the Recycle Bin To move an item to the Recycle Bin from the Desktop. the desktop icon that resembles a wastebasket. 57 Section 2-6: Shortcuts and the Recycle Bin 57 . You can open the Recycle Bin anytime and see what's inside by double-clicking the Recycle Bin icon located on the desktop or using Windows Explorer. Using the Restore all items link (located in the Recycle Bin Tasks list) will move all files and folders in the Recycle bin back to its original location on your computer. choose Delete. OR     Right-click the file or folder you want to delete. Windows Explorer. .  Restore all items changes to Restore this item. To restore one file. is where you put a file or folder if you want to delete it. To restore all items in the Recycle Bin:  Click the Restore all items link in the Recycle Bin Tasks list.  The item is restored to its original location.

58 Section 2-6: Shortcuts and the Recycle Bin 58 .

Section 2-7: The Search Companion By the end of this section. learners should be able to:  Search for files and folders using the Search Companion 59 Section 2-7: The Search Companion 59 .

a word or phrase in the file. search for it using Microsoft XP's Search Companion. If you don't find the file or folder you're looking for on the first try. To quickly review files listed in your search results. the more refined the search becomes. telling you its location. It's helpful if you can remember something about the missing file such as all or part of the filename. the file type. The more criteria contained in your search. The Search Companion prompts you with questions to help you refine your search.  The Search Companion tells you when the search is complete and prompts you with more Search options. To search using the Search Companion:     Enter as much information as you can remember into the Search Companion. etc. the Search Companion tells you what it's searching. type in a different name and/or location. Finding a file can take seconds. click Yes. much longer depending on the type of search and where you look. 60 Section 2-7: The Search Companion 60 . OR  Open My Documents and click the Search button. when you last worked with the file. Click Search.Opening the Search Companion When you have trouble finding a file or folder on your computer. and size.  Your search results display in the white space. Double-click the file to open it. finished searching.  The Search Companion opens in the left pane and presents the following list of options: Using the Search Companion Let's say you choose to search for a particular file. or what drive it's on. A yellow pop-up window displays. hover your mouse pointer over the filename.  If your search is complete. minutes or much.  Once you click Search. To open the Search Companion:  Open and Start menu and choose Search. file type. Use the Back button if necessary. OR  Open My Computer and click the Search button. Click the drop down arrows to add more criteria.

Use the arrow buttons to view images as a slideshow. displaying the image file. The Windows Picture and Fax Viewer opens. To preview an image file:     Right-click the file and choose Preview from the pop-up menu.Previewing Image Files You can preview image documents (including fax documents) using the Windows Picture and Fax Viewer without opening an image editing program. For example. let's say you have a file named 09786. You may wonder what the file looks like. 61 Section 2-7: The Search Companion 61 . This is especially useful when browsing through a list of non-descriptive filenames.jpeg. Use the control buttons at the bottom of the window to perform basic tasks without opening an image editing program.

62 Section 2-7: The Search Companion 62 .

learners should be able to:     Understand the nature of user accounts Create a new account Change an account Change the way users log on and off 63 Section 2-8: User Accounts 63 .Section 2-8: User Accounts By the end of this section.

In Windows XP. Administrator account. A user account defines what a user can do using Windows XP. 1. and is disabled by default. This account type is great for kids or students. The new account now appears in the User Account window. and create. The administrator account can never be disabled or deleted. click each one and read the list of actions that can be performed by the account type. click the User Accounts icon in the Control Panel. The administrator can do everything with the computer and can go anything he or she desires essentially giving them control over the entire computer. giving others access to your computer (without sharing your password). The next window asks you to pick an account type. Guest account. To create a new account:  Click Create a New Account in the User Accounts window. 3. Users with standard accounts can install programs and hardware. change pictures and related personal data. including other accounts. Enter the name of the     new account and click Next.  A User Accounts window appears. The User Accounts window presents you with an -to-use interface. click the Create Account button. easy Creating a New Account You can create new user accounts as needed.Understanding User Accounts A user is someone who uses a computer. Standard account. change. can't add or remove programs from the computer. or remove his or her password. Choose Computer Administrator or Limited by clicking the appropriate radio button. there are three types of user accounts. 2. 64 Section 2-8: User Accounts 64 . If you're not sure. Managing User Accounts To easily manage user accounts. When finished. The guest account doesn't require a password.

65 Section 2-8: User Accounts 65 . change the picture.Changing An Account Any account can be easily edited or changed from the User Accounts window. To change log on and log off options:  Click Change the way users log on and off in the User Accounts window. Fast User Switching allows you to switch to another user account without closing any programs. Changing User Log on/Log off Procedures You can also select the way users log on and log off.  You'll see two checkboxes that allow you to enable the Welcome screen and Fast User Switching. Passwords provide security and prevent unauthorized users from logging in using someone else's user account. or delete the account.  Use the Back button to return to the original list to make any additional changes. To change an existing user account:  Click Change an Account in the User Accounts window. create a password.  The next window (figure below) allows you to change the name on the account.  A window appears asking you which account you want to change. change the account type. Make necessary changes.

66 Section 2-8: User Accounts 66 .

learners should be able to:  Use the Accessibility Options dialog box  Adjust Windows XP for vision.Section 2-9: Accessibility By the end of this section. hearing. and mobility needs 67 Section 2-9: Accessibility 67 .

for example) and output (monitor and printer. Enable StickKeys so you don't have to hold down several keys at once on the keyboard. StickyKeys. we'll focus on how Windows XP allows you to configure your computer's input and output behaviors to accommodate people with a range of disabilities. The Keyboard tab allows you to change the way your keyboard inputs information into Windows XP. if you want to use Control + Alt + Delete. Display. For example. Enable ToggleKeys if you want to hear tones when pressing CAPS LOCK. and General. Mouse. for example) devices. To use StickKeys. notice that it is equipped with five tabs: Keyboard. The Accessibility Options window opens. To access the Accessibility Options dialog box:      Open the Control Panel. To use ToggleKeys. click the Use Filterkeys checkbox and click the Settings button to adjust your personal settings. Adjusting the Keyboard When you open the Accessibility Options dialog box. NUM LOCK. Once you enable or disable these. click the Use ToggleKeys checkbox and click the Settings button to adjust your personal settings. and SCROLL LOCK. Enable FilterKeys to ignore brief or repeated keystrokes. StickKeys allows you to press one key at a time rather than having to hold them down all at once. Click the Accessibility Options link. To use FilterKeys. The following features are especially helpful for users who have difficulty using the keyboard. check the Use StickyKeys box and press the Settings button to adjust your personal settings. In this section. you can use them by pressing the Shift key five times in a row. The Accessibility Options dialog box opens. 68 Section 2-9: Accessibility 68 . Sound.Accessibility & the Accessibility Options Dialog Box As you know. Under Or pick a Control Panel icon. Filterkeys. Togglekeys. a computer functions with both input (keyboard and mouse. click the Accessibility Options link.

Use ShowSounds to tell any programs to show text for any sounds or speech they may use. ALT+SHIFT+PRINT SCREEN. LEFT ALT+LEFT SHIFT+NUM LOCK. click the Use ShowSounds checkbox. Adjusting the Display The Display tab allows you to use high-contrast colors and adjust the cursor to make reading easier. Windows XP uses sound to alert the user to certain warnings or notices. Sound Sentry enables these warnings to appear on your screen instead of as a sound. Choose from two options: SoundSentry. Clicking the Settings button enables the shortcut for MouseKeys. To use ShowSounds. click the Use MouseKeys checkbox. Then choose the kind of visual warning you want to receive. To use Sound Sentry. Choose from two options: To enable High Contrast. Using MouseKeys The Mouse tab allows you to use the numeric keypad on your keyboard to control the pointer. ShowSounds. These features are especially helpful for users who are hearing impaired. click the Use SoundSentry checkbox. Use the sliders to change the cursor blink rate and the width of the cursor. These features are especially helpful for users who are visually impaired.Adjusting the Sound The Accessibility Options Sound tab allows you to enable Windows sounds to help you operate Windows XP. 69 Section 2-9: Accessibility 69 . Clicking the Settings button enables the shortcut for High Contrast. To use MouseKeys. click the Use High Contrast checkbox.

The General Tab The General tab provides some other accessibility control options. Automatic reset. Administrative options. users can turn off accessibility features after being idle for a specific period of time. Notification. Receive a warning when turning a feature on or make a sound when turning a feature on or off. If accessibility features are turned on. Computer administrators can apply all accessibility options to the logon desktop and apply all accessibility settings for each new user. Turn on SerialKeys so other input devices (other than the traditional keyboard and mouse) can work with Windows XP. Use the drop down menu to select the desired time. SerialKeys. 70 Section 2-9: Accessibility 70 .

many users with disabilities purchase additional programs and devices to aid in their daily computer use. Microsoft Windows XP's Accessibility Wizard allows you to customize your computer with tools designed to help meet your vision. Usually. hearing. The Accessibility Options window opens. While Windows XP provides basic accessibility tools to users with special needs. Click Next. The Text Size Page Once you've successfully opened the Accessibility Wizard. and mobility needs. The Accessibility Wizard opens. hearing. click Configure Windows to work for your vision. In the Text Size window. click Next to beyond the welcome screen. OR      Open the Control Panel. 71 Section 2-9: Accessibility 71 . Click the Accessibility Options link. or mobility needs. Under Pick A Task. To open the Accessibility Wizard:  Choose Start All Programs Accessories Accessibility Accessibility Wizard. each step asks you to input some information and then uses that information to accomplish a certain task.  The Accessibility Wizard opens.What is the Accessibility Wizard? Wizards are helpful programs that lead you through a series of steps. click or use the arrow keys to select the smallest text you can read.

Make your selection(s) and click Next. You may also be able to switch to a lower screen resolution. You can choose to change the font size. Make your selection(s) and click Next. if you choose. The Set Wizard Options Page On this page. Windows XP is now configured for your needs. 72 Section 2-9: Accessibility 72 . use Microsoft Magnifier. and display personalized menus. For example. select the type of disability that you have so the wizard can help you select some options to meet your needs. depending on your computer. "I have difficulty using the keyboard or mouse. Continue using the Accessibility Wizard until you reach a summary screen.The Display Settings Page On this page." the next several pages present you with options to best meet your needs. you'll see some checkboxes that allow you to select how your display appears.

working with your responses. you can:  Set the magnification level. Start Minimized. the Narrator works only in English and may not work with every program installed on your computer. However.  Follow the Mouse Cursor. Follow Keyboard Focus.  Start Narrator minimized. 73 Section 2-9: Accessibility 73 . To open the Magnifier using the Start menu:  Choose Start All Programs Accessories Accessibility Magnifier.  Move mouse pointer to the active item. Narrator reads typed characters aloud.  Read typed characters. Use the drop down arrow to select the size that meets your needs. Show Magnifier. Whether you open the Magnifier using the Accessibility Wizard or using the Start menu. the Accessibility Wizard.The Magnifier Remember. you can:  Announce events on screen. the Magnifier shows at the top of the screen. When typing a document. Here. Invert Colors. Narrator starts as a minimized option. Follow Text Editing. The default setting is 2. Narrator moves your mouse pointer to the active window item for you. Narrator announces new windows that appear or system messages. and utility manager. the Magnifier shows whatever you are      pointing to with your mouse. Here. Whether you open the Narrator using the Accessibility Wizard or using the Start menu. enables such utilities as magnifier. It creates a separate window that shows a magnified portion of your screen. However. narrator. on-screen keyboard. By default. the Magnifier follows what you do on the keyboard. the Magnifier Settings window opens. the Narrator window opens. the Magnifier follows the cursor and magnifies the text as you type or make changes. The Narrator The Narrator can read items on the screen to you. By default. To open the Narrator using the Start menu:  Choose Start All Programs Accessories Accessibility Narrator. The Magnifier starts as a minimized option on your computer. Microsoft Magnifier makes the screen more readable. By default. you can also turn them on via the Start menu. Your computer will also need to be equipped with a sound card and speakers for the narrator to function properly. Inverts the colors in the magnifier.

but you can learn about other utilities such as this at http://www.microsoft. The Utilities Manager is a helpful tool that allows you to manage all of the Accessibility tools. This is a limited version. OR  Choose Start All Programs  The Utilities Manager opens. To start the Utilities Manager:  Hold down the Windows key + U. This window tells you which Accessibility tools are currently running and may help you troubleshoot any problems. 74 Section 2-9: Accessibility 74 .The Onscreen Keyboard and Utilities Manager The Onscreen Keyboard opens an onscreen keyboard on your screen. Accessories Accessibility Utilities Manager.com/enable. You can use the mouse to click the keys.

Section 2-10: The Help and Support Center By the end of this section. learners should be able to:  Use the Help and Support Center 75 Section 2-10: The Help and Support Center 75 .

Opening the Help and Support Center You don't have to remember how to do everything with Windows XP. To use the Index:  Open the Help and Support Center. As you use Help.  Click the Index button. If you get stumped.  The Index opens. When you first on the Help and Support Center. you can pick a help topic. Here. you arrive in the home section.  The home section is displayed.  Double-click a topic you want to explore in the left pane. whereas others are stored on the Internet.  The Help and Support Center window opens. click Display or Cancel  If you click Display. pick a task. 76 Section 2-10: The Help and Support Center 76 . The Index Notice the buttons across the top of the home section. and ask for outside assistance. To access the Help and Support Center:  Click Start Help and Support. The Index option works like any other index. search. Windows XP features an easy-to-use Help and Support Center to assist you. Notice that the Home section looks and acts much like a web page. providing you with a fast and easy way to locate topics and resources.  If a Topics Found dialog box appears. notice that some Help files are stored on your computer. The entire index is displayed in alphabetical order in the left pane.  Click Cancel to close the dialog box and begin a new search. information about the topic displays in the right pane.  Type in a keyword that pertains to the topic you're interested in. Information about the topic displays in the right pane or a Topics Found dialog box appears.

and work on your computer. you can invite someone you trust to chat with you.  The explanation will display in the right pane. Windows Newsgroups are online resources that allow to you to communicate with other Windows users about any problems you may be having. view your desktop. To use search:  Open the Help and Support Center. open the Help and Support Center and click the Favorites button. Get help from Microsoft. You can get support in a variety of ways: Ask a friend to help. Double-click any of the links to display any of the pages. as in Internet Explorer. there is support available to you in the Help and Support Center. When you want to review your Help Favorites. If you have an Internet connection. chat. Using an Internet connection. or work on your computer.  Click to choose a result that best answers your concerns. you can allow a Microsoft support professional to answer your questions via email.  In the Search box. Support If you are having trouble with Windows XP that you can't resolve on your own. click the Add to Favorites button. keeps track of all of the Help and Support Center pages you have visited on the Internet. type in a keyword that pertains to the topic you're interested in and click the green arrow key. The page will be added to a Favorites list.  Your search results are listed in the left pane. 77 Section 2-10: The Help and Support Center 77 . click the History button. click the Support button. To review pages you've visited in the past. view your screen.Favorites and History Favorites The Favorites option works much like Favorites in Internet Explorer. To access Support. Go to a Windows Web site forum. Help's Search Function Searching for help topics is perhaps the fastest and most useful way to use the Help and Support Center. Whenever you find a help page you want to visit again in the future. History The History option.

78 Section 2-10: The Help and Support Center 78 .

Section 2-11: Printers and Faxes By the end of this section. learners should be able to:  View installed printers or fax printers  Add a printer  Troubleshoot common printing problems 79 Section 2-11: Printers and Faxes 79 .

If you printer still doesn't appear. blotchy. you may need to add it. make sure to do your research before you make a purchase.  Make sure the printer switched to Online mode. The Printers and Other Hardware folder opens. making it easy to install. it will not print.The Printers and Faxes Folder Windows XP stores any information about any printer or fax machines connected to your computer in a Printers and Faxes folder. Under Pick a Category. you see a list of any printers or faxes that are installed on your machine. In the right pane. If your printer falls into this category. 80 Section 2-11: Printers and Faxes 80 . Check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. Most printers have a flashing light to indicate a jam. Having Trouble Printing It? Try these troubleshooting techniques:  Take care of the basics. choose Printers and Other Hardware. select File Page Setup. The Printers and Faxes folder opens.  Make sure the computer knows what printer you are using. Click the Paper Size tab. cartridge or ribbon is fresh and adequate.  Make sure the printer cable is properly connected to the printer and to the computer. Make sure the printer is plugged in. choose View installed printer or fax printers or Add a printer. In the left pane. Adding a Printer Adding a printer is simple using the Add Printer Wizard available in the Printers and Faxes folder. If not. follow the Add a Printer instructions on your computer. turned on and has paper in it.  Check to see that the printer toner.  Set up your printer and attach it to your computer using a printer's cable and correct port on your computer. you'll see several helpful links. If an icon for your printer doesn't appear. Under Pick A Task. Before trying to add a printer:  Make sure your printer is compatible with Windows XP. To choose a paper size. Note: Many of the latest Plug and Play printers connect through a USB port. There is usually a button on your printer's control panel. you may not need the Add a Printer Wizard. manage. you will not be able to print. If it is switched to Offline mode. When you get the driver. Click Add a Printer and follow the instructions in the Add Printer Wizard. if the paper size selected differs from the one in the paper tray. If you do have to use the wizard and your printer isn't listed in the Windows XP list (which usually displays when you try to add a new printer) you may have to contact the printer manufacturer for a driver. printed documents may appear streaky.  Check to see if there is a paper jam. or even blank. To view the Printers and Faxes folder:        Open the Control Panel. Also. and use printers and fax machines. If buying a new printer.  Get out your printer's manual or CD-ROM and read it. try restarting your computer.

read it to see if you can find the solution to the problem.  If your printer still doesn't work. 81 Section 2-11: Printers and Faxes 81 . The Printing Troubleshooter opens.  If you can find the manual for your printer. open the Troubleshooters category. Answer the questions and follow the instructions so the computer can help you figure out what's wrong. go to Help and Support Center. enter the term printer into the Search box. In the left pane. Or.  Open the Printing Troubleshooter. Under Pick a Help Topic. there may be a network problem. you should also consider these problem-solving tips:  If you work in an office environment where several people share a printer. Contact your Network Support person.More Printer Troubleshooting Tips Because so many issues can affect your printer. click Printing and Faxing. To open the Printing Troubleshooter:     Click Start Control Panel Printers and Other Hardware. Click Printing.

82 Section 2-11: Printers and Faxes 82 .

learners should be able to:      Define Systems Tools Run Disk Defragmenter Run Disk Cleanup Open the Scheduled Task Wizard Deal with an unresponsive computer 83 Section 2-12: System Tools 83 .Section 2-12: System Tools By the end of this section.

The Disk Cleanup window opens. Windows XP provides you with some basic tools to make the maintenance process as painless as possible. "Are you are sure you want to perform these actions?" Click Yes or No as appropriate. Disk Cleanup Disk Cleanup is another tool that helps keep Windows XP operating as it should. To run Disk Cleanup:  Choose Start      All Programs Accessories System Tools Disk Cleanup. stating. Disk Cleanup lists several potential files that can be deleted and the amount of disk space you'll gain by emptying each one. Deleting unnecessary files frees up valuable disk space.What are Systems Tools? Do some basic maintenance from time to time to keep Windows XP running smoothly. A description appears. It inspects your hard disk and looks for files that can be safely deleted. The More Options tab gives you even more disk cleanup options. To learn more about a file category. A dialog box appears. Click the checkboxes next to the categories you want to delete and click OK. Note: It's recommended that you run Disk Cleanup every three months. System Tools. 84 Section 2-12: System Tools 84 . Luckily. Click the Disk Cleanup tab if it's not showing. To open the System Tools menu:  Choose Start All Programs Accessories  A cascading System Tools menu opens. You can access these tools via the System Tools menu. click it and click the View Files button.

A Microsoft Management Console opens and explains how to run Disk Defragmenter. To open Microsoft Management Console:     Open Disk Defragmenter. and operating system . Note: You may need to be logged in as an administrator or as a member of the Administrators group to perform some tasks associated with the Disk Defragmenter.Disk Defragmenter All Windows XP computers have at least one hard disk. The Disk Defragmenter tool can help you do this. deleting files. Almost everything installed on your computer . Click Help. The hard disk acts as your computer's storage area. To use Disk Defragmenter:  Choose Start All Programs Disk Accessories System Tools Defragmenter. installing new software.  The Disk Defragmenter opens. A fragmented hard disk slows down your computer and hinders its performance. you must routinely defragment or "defrag" the hard disk.is stored here. Open the Action menu. folders. etc) your hard disk can become fragmented. With general use. Disk Defragmenter should be run every three months. (creating new files. 85 Section 2-12: System Tools 85 . To keep your hard disk running smoothly. files.applications. This means that parts of the same disk file become scattered over different areas of the disk.

If you need to Turn Off. monitor applications. If you need to restart your computer. you don't need to remember to run each of these utilities. choose Shut Down Restart. Then schedule a convenient time. To open the Scheduled Task Wizard:  Choose Start All Programs Accessories System Tools Scheduled Tasks. Keep clicking Next to select the program(s) you want Windows to run. Dealing with an Unresponsive Computer While doing regular maintenance on your computer should keep it running smoothly. and users. Here. click the Browse button to locate it. OR  Press Ctrl + Alt + Delete on your keyboard. processes. Sometimes it takes your computer a few seconds to complete a task. OR  Press the ESC on your keyboard.The Scheduled Task Wizard Fortunately. Double-click Add a Scheduled Task. OR  Choose Start     Control Panel Performance and Maintenance Scheduled Tasks. your computer may occasionally freeze up or become unresponsive to the click of a mouse or keyboard. The Scheduled Tasks Wizard opens. turn off your computer. The Windows Task Manager opens. performance. The Scheduled Tasks folder opens. networking. choose Shut Down 86 Section 2-12: System Tools 86 . try waiting it out.  If your computer freezes. If the task you want is not listed. Windows XP includes a Scheduled Task Wizard that runs each of them for you.

87 I want to put another page number on here so here I go 87 .

88 I want to put another page number on here so here I go 88 .

Section 3-1: The Word 2003 Window By the end of this section. learners should be able to:     Identify the parts of the Word 2003 Window Change the document view Operate the drop-down menus Identify the Task Pane 89 Section 3-1: The Word 2003 Window 89 .

or default window. 90 Section 3-1: The Word 2003 Window 90 . Menu Bar Contains a list of options to manage and customize documents. Scroll bars Used to view parts of the document. here is a brief explanation of the Word window. Task Pane Provides easy access to commonly used menus. a new blank document. Shown below is the Microsoft Word default window. Reading Layout View. or Outline View. Title Bar Displays the document name followed by a program name. opens in Print Layout view. End-of-Document Marker Indicates the end of the document. Standard Toolbar Contains shortcut buttons for the most popular commands. View Buttons Changes the layout view of the document to Normal View. When Word is launched. Help Provides quick access to Help topics. Office Assistant Links to the Microsoft Office Help feature. and tabs. Web Layout View.The Basics of the Word Window Let's briefly review the basic parts of the Word 2003 window before we move onto word processing. Status Bar Displays position of the insertion point and working mode buttons. indents. Insertion Point The location where the next character appears. Ruler Used to set margins. Although window elements are fully explained in our Windows course. Formatting Toolbar Contains buttons used for formatting. Print Layout View. buttons and tools.

and Full Screen View. This view is particularly handy when making notes. Reading Layout View. editing. 91 Section 3-1: The Word 2003 Window 91 . All the other pieces of the Word window are removed except for one button that allows you to Close View Screen. Outline view only shows the headings in a document. The six views are Normal View.  Select the view of your choice. The goal of this view is to increase legibility so that the user can read the document easily. Reading Layout view is best for documents that you do not need to edit. Outline view is used to create and edit outlines. formatting and proofreading. Outline View. Print Layout view shows you what your document will look like when it is printed. Print Preview shows you this as well. Under Print Layout view you can see all elements of the page. Word 2003 offers six different views for your document. Web Layout View. Print Layout View. Normal view is best used for typing. Full Screen view displays ONLY the document that you are working on. Web Layout view shows you what your text will look like on a web page. OR  Click one of the five buttons at the bottom left of your Word window (View Full Screen is not available in this location). Changing your Document View:  Click View on the menu bar.Change in View In an effort to provide various ways in which to view your work in progress and remain organized. It provides a maximum amount of space without rulers or page numbers cluttering your view.

92 Section 3-1: The Word 2003 Window 92 . Word 2003 uses pull-down menus that initially display commands that users most often need.)  If there is a small black triangle next to a command. Each menu contains commands that enable you to work within the program. (As you drag your mouse pointer over the commands. The menu bar is made up of many different menus. you may notice the menu bar in Word 2003 operates a little differently than before. If you do not see all the commands on a menu. hover the mouse pointer over the command with the triangle and a cascading menu with additional options will appear.  View the commands listed under the pull-down menu. drag the mouse pointer to a command and click on it to select the command. You can also double-click the menu to expand it. Operating the new Pull-Down Menus To Open a Menu:  Click on a menu name on the menu bar. click on the double arrows at the bottom of the pull-down menu.  With the menu open. If you have used a previous version of Microsoft Word. each command is highlighted in blue.Pull-Down Menus Each Office 2003 program features a menu bar.  Commands that are not used often in 2003 are initially hidden from the viewer. Point and click to make a selection from the cascading menu.

If you do not see your task pane. To view different task panes available to you. the Task Pane will appear when Word 2003 is first launched. you can navigate through them by clicking on the left and right arrow button on the left. you can view it by either selecting certain commands or by manually opening it. the task pane will appear on the right side of the Word window. Along the top bar of the task pane you should see small backwards and forwards buttons on the left as well as a down arrow on the right. To Open the Task Pane:  Click on View in the menu bar. The task pane provides easy access to commonly used menus. click the x symbol on the far right of the bar.Using the Task Pane When opened. buttons and tools.  Select Task Pane. Once you have opened different task panes. click on the down arrow. 93 Section 3-1: The Word 2003 Window 93 . To close your task pane. By default.

94 Section 3-1: The Word 2003 Window 94 .

learners should be able to:         Create a new file in any Office 2003 program Create new documents using the templates feature Operate Save and Save As in Office 2003 programs Open an existing file in an Office 2003 program Learn about document recovery Use the document recovery task pane Learn to use Auto Recover Learn to save and backup work 95 Section 3-2: Working With Word Files 95 .Section 3-2: Working With Word Files By the end of this section.

In Access 2003. a file is called a database. In PowerPoint 2003. a file is called a presentation. Creating a new file follows a similar process in most Office 2003 programs. To create a new file using the Standard toolbar:  Click the New button. a file is called a workbook. A file is a collection of data. In Outlook 2003.  Hover your mouse pointer over your choice and click. Excel 2003. blank file conveniently appears. you need to learn about files. To create a new file using the menu bar:  Choose File New from the menu bar.New Files Now that you've learned to open an Office 2003 program. When you open Word. Important Terms:      In Word 2003.  A new file appears. In Excel 2003. presenting several options. Excel. (Ctrl + N)  The New task pane opens on the right side of your screen. a file is called a mail message. the more files you will create. a file is called a document. you'll notice that a new. or information. The more you work with Office 2003. and PowerPoint 2003 There is more than one way to create a new file. Creating a New File in Word 2003. or PowerPoint 2003. 96 Section 3-2: Working With Word Files 96 . ready for you to begin working.

Click one of the eight category tabs:  General  Legal Pleadings  Letters & Faxes  Mail Merge  Memos  Other Documents  Publications  Reports Select one of the templates to view it in the Preview section Click OK.     97 Section 3-2: Working With Word Files 97 . that you can personalize. or pattern. You can start with a new.Creating New Documents Using the Templates Feature Microsoft Word provides several ways to create a new document. Save and close the document. The template will appear in your Word window. blank document or you can use a predefined template. The New Document task pane will appear.  Look in the Templates section of the New Document task pane. To Use a Template:  Select File New from the main menu. A template is a sample document. Insert your text into the template. You can access templates from three locations:  Templates on Office Online  On my computer  On my websites  Select On my computer to view templates  that are preloaded on your computer.

OR  Choose File Save As from the menu bar. (Ctrl + S)  The Save As dialog box appears. ready for you to change it.  The Save As dialog box appears. Before you click the Save button in the Save As dialog box.  If you do not choose a file name. File names can include spaces and capital letters. By default. the current file name appears highlighted.How to Save a File When working on an important file. OR  Click the Save button on the Standard toolbar. it assigns the first line of text in your document. Office 2003 programs will assign a file name for you. 98 Section 3-2: Working With Word Files 98 . the file will be saved as Doc1. first name your file. To name your file:  Once the Save As dialog box is open. If you save a blank document.  Type a short. Choosing a short.  The Save As dialog box appears. you will want to save your work. descriptive name will help you remember what each file contains. When saving a file for the first time:  Choose File Save from the menu bar. descriptive name in the File name box.

The Difference Between Save and Save As Save When saving a file for the first time. To save a file in My Documents:  Make sure that My Documents is the current file location by making sure the left column and Save in drop down box state My Documents. After you save your work for the first time. Type a new name for your file in the file name box. To save an existing file under a new name and create a new file:     99 With the existing file open. click the Desktop button on the left side of the Save As dialog box. you can double-click a folder icon such as My Music to save the file in that folder. My Documents is the default file location in Office 2003. Save As Save As allows you to save an existing file under a new name. Section 3-2: Working With Word Files 99 .  Once you've chosen an initial file location such as My Documents.  Click the Save button To save a file to an alternative location:  To save the file on your desktop. choose File Save (Ctrl + S) or click the Save button. To do this. therefore creating a new file. Click Save.  Double-click to choose another location from the list.After you name your file. If you want to save a file in a folder within a folder:  Remember. you must continue to save in order to prevent lost work. For example. folders can exist within folders. Both commands open the Save As dialog box. choose a file location. choose File Save As from the menu bar.  Click the Save button. the My Documents folder contains several default folders.  Click the Save button. The Save As dialog box will not open again. OR  Click the down arrow to open the Save in drop down list box. This will keep your files orderly and easy to find. it doesn't matter if you choose to save it using Save or Save As. The Save As dialog box appears.

 The file opens. When you've located the file you want to open:  Single-click on the file icon and click the Open button.Opening An Existing File Once you've saved a file. OR  Double-click the file icon.  The Open dialog box appears.  The file opens. 100 Section 3-2: Working With Word Files 100 . OR  Click the Open button on the Standard toolbar. Use the buttons along the left side of the dialog box or the Look in drop down box to navigate to where your existing file is located. The Open Dialog Box Use the Open dialog box to find the file you want to open. you will want to open it. (Ctrl + O)  The Open dialog box appears. To open a file:  Choose File Open from the menu bar. Use the arrow buttons to move between levels of folders.

The Open dialog box opens.Opening an Existing File Using the Task Pane To open an existing file using the task pane:         Open an Office 2003 program (excluding Outlook 2003). The New Task Pane opens on the right side of your screen.. The file opens. Single-click the file name you want to open. Look for your file using the Open dialog box. click More. If you don't see the file you want to open listed. Open the Task Pane by choosing View Toolbars Task Pane from the menu bar. 101 Section 3-2: Working With Word Files 101 ..

To view what repairs were made to the file:  Point to the file and click the arrow next to the file's name.  Review the list of files in the Document Recovery task pane. click Close in the Document Recovery task pane. In the Application list. In the drop down list. click End Application. and save recovered files. click Open. there are procedures you should follow to try and recover any lost work.  In the drop down list.  In the drop down list. click Save As.  Open each one and save the best version.  In the drop down list. After opening and/or saved the files you want to keep. a Microsoft Office 2003 program will suddenly stop responding. click Open. it usually contains your most recent changes. Note: If a file has the word [Recovered] added to its filename. Click Yes.Recovering Lost Work Sometimes. If the program stops responding. To begin working with the file:  Point to the file and click the arrow next to the file's name. click Report problem.  Open the Office program. Otherwise. (You will lose your most recent changes.) If you want to report the problem to Microsoft (you must have access to the Internet). (If you use the same file.) A dialog box will appear. If this happens to you. To try to recover the file. To recover a program:       Open the Start menu. click Open. recover the program. open. The Document Recovery Task Pane The Document Recovery task pane helps you review. click the program or file that is not responding. the original is overwritten. click Show Repairs. To review files in the Document Recovery task pane:  Point to the file and click the arrow next to the file's name. To save the file:      Point to the file and click the arrow next to the file's name. Enter a name for the file. asking you if you want to replace the existing file. click Recover Application or Restart Application. Choose All Programs Microsoft Office Tools Microsoft Office Application Recovery. To close the program. 102 Section 3-2: Working With Word Files 102 . click Don't report problem.  In the drop down list.

must be on for the Document Recovery task pane to work properly. This is the best protection against losing work. Click the Save tab. 103 Section 3-2: Working With Word Files 103 . Backup your work. but you can also buy backup software. Local backup is good practice because having backup files allows you to reconstruct your work. Internet backup services allow you to save by folder or file type for a monthly fee.  Click OK. Internet backup allows you to upload your files to another site for safekeeping. Make sure you store disks in a safe place.AutoRecover By default. Preventing Lost Work While the Document Recovery task pane and AutoRecover are helpful tools. Many computers come with basic backup software. while turned on by default. The Options dialog box opens. but you may want to run a daily backup for that 10-page paper due next week. Office 2003's AutoRecover feature automatically saves a temporary copy of your work every 10 minutes. or CD-Rs to perform a local backup. 2.  Use the arrows to adjust how often AutoRecover saves a temporary copy of your file. zip disks. choose a backup schedule that works best for you. There are two basic backup methods: 1. weekly backup may be adequate for the latest family newsletter. Since some files are more important than others. For example. Make sure the Save AutoRecover info every: box is checked. This feature. such as a fireproof safe box. use floppy disks. To reset AutoRecover:      Open the Office program. Save your work periodically and before you close a file. Depending on your hardware and the size of your files. it's in your best interest to do everything you can to prevent lost work. you can set the AutoRecover to save your work more frequently. Backup is the process of copying files so they will be saved in the case of computer failure or other problem. Choose Tools Options from the menu bar. However.

104 Section 3-2: Working With Word Files 104 .

copy.Section 3-3: Working With Text By the end of this section. paste Drag and drop 105 Section 3-3: Working With Text 105 . learners should be able to:        Insert text Delete text Use backspace and delete Select text Use undo and repeat Cut.

Move your mouse until the I-beam or cross is where you want your insertion point and click. your mouse pointer changes from an arrow  In Excel 2003. or right. Moving the Insertion Point To move the insertion point:  Use your mouse to move your insertion point anywhere within the file. your mouse pointer changes from an arrow Remember. it changes back into an arrow.  The backspace key erases the text to the left of the insertion point one character at a time. Once the pointer leaves the Office 2003 file to perform a Windows function. you need to learn to insert and delete text. The blinking insertion point indicates where your text or numbers will be typed. You'll also notice that your mouse pointer changes shape as you work within a file depending on which program you have open.  Hold the Ctrl key (Control key) and press up or down arrow keys to jump up or down a paragraph at a time. your mouse pointer changes from an arrow into an I-beam into a cross into an I-beam into an I-beam  In PowerPoint 2003. In Word 2003.  The delete key (located under the Insert key) erases the text to the right of the insertion point. You cannot move your insertion point below this line. This method is especially useful if you only need to move a few spaces or lines back in a file to make a correction. your mouse pointer changes from an arrow  In Outlook 2003. the I-beam or cross indicates where the mouse pointer is located. Don't forget you can scroll through a long file and click. The insertion point (also called a cursor) is the blinking line that indicates where text will be inserted when you begin typing. left. down.  In Word 2003. These movements will move your insertion point one space or line at a time.  Use your keyboard's arrow keys to move your insertion point up. Backspace and Delete Use the backspace and delete keys (on your keyboard) to erase text in your document. a small horizontal black line indicates the end of your file. 106 Section 3-3: Working With Text 106 .Inserting Text Now that you can create a new file in an Office 2003 program.  Press Pg Dwn (Page Down) to jump down the document one page at a time.

Cons:  Selects the whole line of text when you may not want it to.  Choose Edit Select All from the menu bar. words. (Ctrl + A)  All the text in your file will be selected instantly. Pros:  Quick and easy. it. replace or delete text. Remember: First. There are many different selection techniques. Pros:  Great when you need to quickly select all text in a file (great for changing font style or size).  May take some practice to position the arrow pointer correctly. or color. Section 3-3: Working With Text 107 . Without releasing the mouse button. Click anywhere outside the selected area to deselect text. Cons: Lack of control may cause:  Selecting the entire file when you don't want to. words. you might want to change the way text appears. size. Click once to highlight a single line. select what you want to change and then edit the text. Before you can change the font style. you must first select. or highlight.  Lots of control with individual letters. Second Method: Use the Pointer to Select the Entire Line of Text     Move the I-Beam to the left margin until it becomes a right-slanted white arrow pointer Position the arrow pointer to the left of the line that you want to highlight. drag the insertion point to select text. First Method: Click and Drag to Select Text     Move your pointer until the I-Beam (insertion point) is next to the text you want to edit.Selecting Text When creating a file. 107 Cons:  Selects all text when you may not need it. Click and drag up or down to select as many lines as you want to edit.  Selecting text to the right when you want to select to the left and vice versa. and even entire documents. Release the left mouse button when you have selected the text you want to change. Click the left mouse button. Third Method: Select All Select All is helpful when you want to select the contents of an entire file. Pros:  Highlights letters. and phrases.

When text is selected. have you ever selected LOTS of text without meaning to? What can you do to avoid this frustration?     Use the Shift key for more control: Click once at the starting point of the text you desire to be selected. 108 Section 3-3: Working With Text 108 . hold down the Shift key on the keyboard while clicking at the ending point of the text you desire to be selected.Fourth Method: Use the Keyboard Many people use the keyboard to select text. The Undo button often comes in handy for this common mistake. pressing any key will delete it. Shift+right arrow Shift+left arrow Shift+Home Shift+End Shift+PgUp Shift+PgDn Ctrl+Shift+ Right Arrow Ctrl+Shift+ Left Arrow Crtl+Shift+Home Crtl+Shift+End Alt+Ctrl+Shift+PgDn F8 and arrow key F8 turns on selection mode Crtl+A Character to the right of the insertion point Character to the left of the insertion point. The text in between those two points should be selected. All the current line to the left of insertion point All the current line to the right of insertion point A screen full of text from insertion point up A screen full of text from insertion point down One word to the right of insertion point One word to the left of insertion point All text from insertion point to the beginning of document All text from insertion point to the end of document All text from insertion point to end of the displayed window From insertion point in the direction of whichever arrow chosen Press Esc to leave selection mode Selects entire file Troubleshooting Selection Techniques When using the click and drag method to select text. Then.

To Use Undo:  Click Edit on the menu bar. you will also be undoing the 14 actions that came before the one you select. Using Repeat . Notice the small list arrow next to the Undo button. IMPORTANT: If you undo an action in the middle of the list. If you need to format a title on one page and wish to format another title the same way using Repeat. If you accidentally deleted a sentence.Using Undo . but you thought it was too late? Good news! Word offers a feature that helps prevent this from happening. When you click on it. this is a very useful feature.this command will change names depending on the action you just took. You can select as many actions as you want to undo.  Press Ctrl + Z on your keyboard for a shortcut to Undo. you see a list of all the separate actions you have performed on the document you are working on. As you can imagine.  Select Repeat . you can simply "undo" your action. For example. To Use Repeat:  Click Edit on the menu bar. you will also undo all the actions above the one you select. it says Undo Clear.Ctrl + Y The Repeat feature allows you to repeat the last action and can help to save a lot of time as you create your document.this command will change names depending on the action you just took. Word remembers up to 300 actions in a document and allows you to undo any or all of them as long as you haven't closed the document first.  Press Ctrl + Y on your keyboard for a shortcut to Repeat. If you make a change or mistake that you do not want or did not mean to do.  Select Undo .Ctrl + Z Have you made a mistake in your document and needed to go back and make changes. 109 Section 3-3: Working With Text 109 . it will say Repeat Style. OR  Undo all your recent actions by repeatedly clicking the Undo button located on the Standard toolbar. if you undo the 15th action in your list. The Undo command lets you "undo" or delete the last change made to your document.

click the Copy button on the Standard toolbar.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. (Ctrl + V)  To format the pasted items. Copy and Paste:  The Copy procedure allows you to copy selected items from the screen and temporarily place them on the Office Clipboard.  The Office Clipboard is a temporary storage file.  The Office Clipboard is a temporary storage file.  Click where you want the item to appear. Cut and Paste:  The Cut procedure allows you to delete selected items from the screen and temporarily place them on the Office Clipboard. or graphics) to another location. and paste commands are also available on the Edit menu. (Ctrl + C)  To move the item. do one of the following:  To copy the item. The cut. copy. Cut and paste and copy and paste are two separate procedures that allow you to move or copy items (text. Then. numbers. switch to the file. click an option that appears on the Paste Options button that appears just below your pasted selection. (Ctrl + X)  If you want to move or copy the item to another file. click the Cut button on the Standard toolbar.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. 110 Section 3-3: Working With Text 110 . Copying or Moving a Single Item To copy or move a single item:   Select the item you want to copy or move.  Click the Paste button on the Standard toolbar.Moving and Copying Text and Graphics You don't have to retype text each time you want to use it.

click where you want to the items to be pasted.  To paste items one at a time. and click the left mouse button to drag the item its new location. You can paste items into any Microsoft Office program.  Drag the selected text to its new location. You must be able to see the items you want to drag and the location where you want to drop it. 111 Section 3-3: Working With Text 111 . Click the Copy button on the Standard toolbar. click an option that appears on the Paste Options button that appears just below your pasted selection.  To paste all of the items you copied.  The Office Clipboard displays in the right side of the window.  Select the item. click Paste All on the Office Clipboard task pane. click each item you want to paste on the Office Clipboard. and check the Collect Without Showing Office Clipboard option. To drag items between programs:  Arrange the program windows so both files are open and visible. If you want to collect items without showing the Clipboard:  Open the Office Clipboard. With the Office Clipboard open. To copy multiple items:     Select the first item you want to copy.  Place the mouse pointer anywhere on the selected items without clicking.Copying Multiple Items When collecting multiple items to copy. Drag and Drop The drag and drop method of moving items allows you to move selected text and graphics using your mouse. (Ctrl + C) Continue copying items in any Office program until finished.  Click and hold the left mouse button until the insertion point changes into a white arrow pointing up to the left. To drag and drop:  Select the item you wish to move. To display the Office Clipboard:  Choose Edit Office Clipboard. Note: If the Office Clipboard is not available.  To format the pasted items. it's helpful to display the Office Clipboard. click the Options button. you are in a program or view that doesn't support showing or pasting multiple items from the Office Clipboard.

112 Section 3-3: Working With Text 112 .

learners should be able to:            Use alignment buttons to align text Set line spacing Set paragraph spacing Use Page Setup Dialog Box Adjust Margins using the Page Setup Dialog Box Change Column Structure Indent text Create Hanging Indents Format text using the ruler Insert Headers and Footers on a page Delete Headers and Footers from a page 113 Section 3-4: Setting Up the Page 113 .Section 3-4: Setting Up the Page By the end of this section.

However. and justified alignment buttons. 114 Section 3-4: Setting Up the Page 114 . or Justify button on the Formatting toolbar. right. Align Text Using the Alignment Buttons:  Select the text you want to align. right align or justify your text. Most documents have text that is left aligned. if you were creating a greeting card or advertisement. you might need to know how to center align.  Click the Align Left. center. Align Right. Below you will view examples of text that are aligned using the left.Aligning Text Aligning text can be invaluable when trying to format your document to meet certain standards. Center.

When line spacing is measured in points. Select Paragraph.  Click OK. In the Line spacing drop down menu.5. To Format Line Spacing:  Select the text you want to format. When you reduce the leading you automatically bring the lines of text closer together. or double spacing. Increasing the leading will space the lines out. For example. Line spacing is measured in lines or points. 115 Section 3-4: Setting Up the Page 115 . 1.  Click on the Line Spacing button on the Formatting Menu. should be used. OR     Click Format on the menu bar.Line Spacing Document text can be formatted to show a number of line spacing options. you may select single. Click on the Indents and Spacing tab. The most common spacing options are single-spaced and double-spaced.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. it is referred to as leading (rhymes with wedding). allowing for improved readability.  Select an option from the drop-down menu. the 10 point font usually uses 12 point leading. sometimes making it difficult to read. in general. OR  Select the text you want to format. This is the default and. The default is single spacing. The Paragraph dialog box appears.

center.  Alignment: Choose left. To Specify Paragraph Spacing:  Select the text you want to format. 116 Section 3-4: Setting Up the Page 116 .  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. click the up and down arrows. Typically.  After each paragraph. OR  Click Format on the menu bar.  Spacing: To emphasize a block of text. If you select one of these options you will need to use the At: box to further define your selection.  Select Paragraph. before and after each paragraph. headings. Extra spacing between paragraphs adds emphasis and makes a document easier to read. right.Paragraph Dialog Box You can use the At Least. it affects only the text in a paragraph that contains the insertion point. When you make a line spacing change. you can also choose spacing options between each paragraph. Choose extra space:  Before each paragraph.  Preview: Gives an idea how your text will look. or justified.  Indentation: Adjust the left and right margins by clicking the up and down arrows. Exactly and Multiple options in the Paragraph Dialog Box to customize your line spacing. Use the Special drop-down menu to select the first line as having the indent or to create a hanging indent. Paragraph Spacing Just as you can add spacing between lines in your document. or subheadings.  Or.  Click the Indents and Spacing tab. extra spaces are added between paragraphs. The Paragraph dialog box appears.

you will need to access the Page Setup dialog box.  Bottom: Text lines up with the bottom page.  Justified: Text is spread out so each line is same distance apart.  Select Page Setup from the menu bar.  Select Margins tab in the Page Setup dialog box. under the Section heading. Margins Tab  Click the Default button in the lower left corner of the Page Setup dialog box to set (or reset) Word's default margins. you will find the following options:  Top: Default.Using Page Setup to Specify Margins In order to change the margins (space along the top. A nice feature on the Layout Tab is creating a Title Page for your document. borders. and headers/footers. and much more.5 x 11) or the Landscape box (11 x 8. The Margins. left. Layout Tab The Layout Tab includes options to customize page numbering.  Center: Text on page is centered between the top and bottom margins.  Select Page Setup. You can even customize the paper size to include note cards.5 x 11. right and bottom) in your document. Apply to:. Margin. Text lines up with top margin. photo paper.  Click File on the Standard toolbar. Paper Tab The default paper size is 8.  Click OK. To Create a Title Page for Your Document:  Enter the text you want on your title page. but you can change the paper size entirely.  You can choose to apply these new margins to the whole document or from this point forward by using the drop-down menu.5).  Click File on the menu bar. 117 Section 3-4: Setting Up the Page 117 .  Under Vertical Alignment. More Options on the Page Setup Dialog Box The Page Setup dialog box gives you several other options for controlling the look of your document.  Change the Page Orientation by clicking on either the Portrait box (8. envelopes. Paper and Layout Tab all contain valuable tools.  You can change the margin in precise steps by clicking on the up or down arrows next to the margin that you wish to change or you may type a number in the text box next to the margin you wish to change.  Click the Layout tab. OR  Choose Reveal Formatting on the Task Pane and click on the blue link. index cards.

and drag to select number of columns. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous. Certain kinds of information are best displayed using columns.Working with Columns Displaying information in columns gives the writer more options for displaying different types of information on a page while remaining easy for the viewer to read.  Select the title. or other types of publications. but with practice. An approach we will first try will be to enter text into a single column and then convert it into multiple columns. You can adjust the spacing and alignment of the columns by using the ruler. 118 Section 3-4: Setting Up the Page 118 .  Click the Columns Button on the Standard Toolbar. reports. To Enter a Title that Spans a Column:  Enter the title at the beginning of the first column.  Select the text you want to change to columns. Left Margin and Right Indent using your mouse until the columns appear the way you want. often use Word's column feature. flyers. Working with columns can be challenging. Newspaper.  The Columns Button will expand to give you four column options:  Choose one of the options to format your text into columns. announcements.  Click the Columns button on the Standard toolbar. school projects. newsletters. Drag the Right Margin. you'll have columns mastered in no time. Create Columns Using the Columns Button:  Switch to Print Layout View  To make equal columns.

 Click Format on the Menu Bar.Click a box to choose a preset number of columns  Number of Columns .Offers features that allow you to specify an exact number for the height and width of your columns.  Select the text you want to change to columns. The Columns Dialog Box appears. Using the Column Dialog Box:  Switch to Print Layout View. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous. Equal Column Width . as well as the spacing between your columns. The Columns Dialog Box will also give you a few more column options. including Left and Right columns as well as the ability to create up to eight columns per page. or the entire document Select your options and Click OK.Creating Columns Using the Columns Dialog Box Using the Column Dialog Box versus the Columns Button will give you much more control and precision over your column structure.  Select Columns from the menu list. Choose "From this point forward" in the Apply to: control. The Column Dialog Box gives you the following options:  Presets .    To Move Text into the Next Column:     Move the insertion point in front of the text you want to move. Click the Start New Column check box to move the text to the next column.  To make equal columns. The Columns dialog box opens.Check this checkbox if you want columns to be the same width Apply to: .Allows you to create columns out of the selected text. this point forward.Use the up and down arrow   keys to select between one and eight columns Line Between -Places lines between your columns Width and Spacing . 119 Section 3-4: Setting Up the Page 119 . the selected section. Choose Format Columns.

In the Indentation section.Indent Text An indent is the space between your margin and your text. Hanging Indents When all the lines in a paragraph are indented except the first line. only one line of text is indented. These increments are measured in inches. If you set a tab. Section 3-4: Setting Up the Page 120 120 . To Indent One or More Lines of Text: You can use the Paragraph dialog box or select the blue Indentation link under Paragraph on the Task Pane. You can change the indent in tenths of inches.  Click the blue link. a hanging indent is created. Hanging indents are not standard in documents such as business letters. This method allows for a great amount of precision for setting left and right indents. OR      Click Format on the menu bar. you can click the increment arrows to enter the amount of indentation. You may specify the amount of indentation in the By: box by clicking on the increment arrows. OR  Use the Increase/Decrease Indent buttons on the Formatting toolbar. and often on bibliographic entries. Hanging indents are used for the MLA bibliographic format. Select the Hanging Indent option in the Special: drop down menu. you will see a Special: drop down menu with some options. Indenting is measured in inches. To Create a Hanging Indent:  Choose Reveal Formatting on the Task Pane. Indentation. Each time you click the Increase or Decrease Indent button your text is moved by the default . there is a difference between indents and tabs. If you click one of the indent buttons or set an indent in the Paragraph dialog box.  In the Indentation section. under the Paragraph heading. newsletters. Remember. Don't confuse the margin and the indent. but you may see examples of the hanging indent on web pages.5 inches. all of the text you type afterwards will be indented. The indent feature is often used to set a first-line indent for paragraphs. Select Paragraph.

 The Ruler will appear at the top of the document. Setting Tabs.The Ruler You can adjust the width of margins. : Centers text around the tab. The Ruler is helpful when you need to create several columns. Click the Ruler where you want your tab or indent to be set. : Moves text toward the left edge of the page as you type. : Inserts the indent marking anywhere along the ruler : Inserts a hanging indent anywhere along the ruler  Hanging Indent To Place a Tab or Indent On The Ruler:      Click the cursor anywhere in the block of text you want to format. Click the tab selection button (upper left of the ruler).  Select Ruler. a vertical ruler displays along the left hand side of the screen.  Left tab  Center tab  Right tab  Decimal tab : Moves text toward the right edge of the page as you type. If you set up a new tab. and indents in your document using Word's Ruler. create and change your documents tabs. place the cursor at the new indent location. For example:  Bar tab  Indent : Draws a vertical line on the document. To hide this vertical ruler. press the tab key to move your text to the new tab. : Aligns decimal numbers using the decimal point. tabs. If you set up a new indent. show column placement. margins and indents. Hiding and Displaying the Ruler:  Click View on the menu bar. If you switch to Print Layout View (Choose View Print Layout View). Tabs Click on the small gray box to the left of the ruler to move through the five different Tab Settings. or the distance between columns. 121 Section 3-4: Setting Up the Page 121 . switch to a different layout view. Indents and Margins using the Ruler The ruler provides a visual tool that allows you to quickly view.

Release the left mouse button. 122 Section 3-4: Setting Up the Page 122 . Click and hold the left mouse button until a dotted line appears below the tab. To Adjust a Margin using the Ruler:     Point the mouse on the margin that you want to move. Drag the mouse to move the tab or indent to a new location. Click and hold the left mouse button until a dotted line appears below the tab. Drag the mouse off the Ruler. Drag the mouse to increase or decrease the margin. Release the left mouse button. Click and hold the left mouse button once a double arrow appears over the margin until a dotted line appears below.Adjusting Tabs and Margins on the Ruler To Move an Existing Tab or Indent on the Ruler:     Point the mouse on the tab or indent that you want to move. To Remove a Tab from the Ruler:     Point the mouse on the tab you want to remove. Release the left mouse button. Remember you can also increase or decrease your Indents by using the Increase/Decrease Indent buttons on the Formatting toolbar.

opens the Page Number Format Dialog box so that you can format your page number in the header and footer. Close .  Locate the Header and Footer Toolbar on the page. and page numbers. Switch between Header and Footer . author.Insert Headers and Footers The Header and Footer usually contain title and author information. including. page number    and date.inserts the number of pages in the entire document. Insert Time.drop-down menu showing commonly used header and footer information. The text is now removed. To Insert a Header and Footer:  Click View on the Menu Bar. Insert Date. To Delete the Header or Footer:     Click View on the Menu Bar. 123 Section 3-4: Setting Up the Page 123 .opens the Page Setup Dialog box so that you can adjust the location of the header and footer.inserts the page numbers.Page Setup. Word will automatically delete the Header or Footer within the entire document.      Delete Header and Footer If you choose to delete your Header or Footer. Insert Number of Pages .  Select Header and Footer. Select Header and Footer. Highlight the text within the Header or Footer (whichever text you would like to delete). Header and Footer Toolbar Some of the useful features located on the Header and Footer Toolbar are:  Insert Auto-Text . dates. Page Setup . Insert Page Numbers .  Type inside the dotted boxes to insert your Header and/or Footer.allows you to jump quickly between the header and footer on a page.  Click Close on the Header and Footer Toolbar when you are finished.closes the Header and Footer Toolbar. Press Delete. choose the Layout Tab and place a checkmark next to Different First Page under Headers and Footers. On the Page Setup Dialog Box. You can delete the Header and Footer on just the first page of the document by choosing File . The Header appears at the top of the page and the Footer appears at the bottom of the page. then click OK. Format Page Number .  The document will appear grayed out with a dotted Header and Footer box showing at the top and bottom of the page.

124 Section 3-4: Setting Up the Page 124 .

learners should be able to:  Change the Type Style of text  Bold  Italics  Underline  Color  Adjust Font Size  Insert Symbols  Use Reveal Formatting  Create Bulleted Lists  Create Numbered Lists 125 Section 3-5: Formatting Text 125 .Section 3-5: Formatting Text By the end of this section.

There are many different types of fonts. As you scroll through the many different font names. If you would like to see more color options. Click the More Colors button at the bottom of the color palette. italicized or underlined options. You can even do a combination of all three options! To Change the Type Style of Text:  Select the text you want to change. colors and other options. You can choose from a list of Standard Colors or Customize your own color by clicking the Customize Tab.  Select Toolbars and then Formatting from the cascading menu. you can scroll through the Font list. To Change the Color of Text:  Select the text you want to change.  Click the downward-pointing arrow on the Font Color button on the Formatting toolbar.  Click the color you want to apply. remember to select text before you apply style. Italics and Underline Any text you type in Word. These TrueType fonts will look the same on both the computer screen and when you print them on paper.  Word changes the color of your text.  Choose one or more of the following options: (to stress emphasis you might want to try using the bold option)  Click the Bold button on the Formatting toolbar. Using Color The use of color can add emphasis to your words and make your document easier to read. Ctrl + U  Word automatically displays your changes. The formatting toolbar contains buttons for font size. To avoid frustration. Font Names To select a font. The list shows you all the fonts that are available on the computer you are using. If you choose a type style without selecting any text. 126 Section 3-5: Formatting Text 126 . Ctrl + B  Click the Italic button on the Formatting toolbar. font style. can be further customized by using the bold. Ctrl + I  Click the Underline button on the Formatting toolbar. A color palette appears. take notice of those fonts that have TT beside their name.Formatting Toolbar The Formatting Toolbar contains buttons that allows you to change the appearance of your text. Word uses your chosen styles on whatever text you type next. Bold. To View the Formatting Toolbar:  Click View on the Menu Bar.

The Font Dialog Box will appear.  Select Font from the menu list. Remember you can also access the Font Dialog Box from the Font menu on the Task Pane. To Open the Font Dialog Box:  Click Format on the Menu Bar. however. You can use the Font Dialog Box to change your font.Font Dialog Box The Font Dialog Box gives similar options as the Formatting toolbar. color and many other font effects. size. 127 Section 3-5: Formatting Text 127 . font style. it also offers more advanced text features.

To Open the Templates Dialog Box:  Click File on the Menu Bar. Font sizes range from 8 point (extremely small) to 72 point (very big).      Select Reveal Formatting on the Task Pane. memos. Did You Know? Word offers a variety of Templates that provide you with a pre-formatted document. The Font dialog box appears. Word allows you to choose sizes smaller than 8 point and larger than 72 point. You can use different font sizes to give emphasis to different parts of your document. Click on a font from the Font list.allows you to search among hundreds of templates offered through the Microsoft website. Instead of having to create formats yourself. OR      Click Format on the Menu Bar. Select a size from the Font Size list. Remember you can also change the font size from the Formatting toolbar.preformatted documents including faxes. Font size is commonly expressed in points. but you must type these in manually in the Font Size box. Click the blue link. etc. Click on a font from the Font list. Select Font from the menu list. the title of your document could be displayed larger than the contents of your paper. Look at the text in the preview window as you try different sizes. Arial 10 Point Arial 12 Point Arial 20 Point The standard Font size for most documents is 12 Point. You can preview different font sizes in the Preview window in the Font dialog box. Look at the text in the preview window as you try different sizes. For example. you can quickly choose among a variety of Templates. letters.assists you in writing a standard letter  Contemporary Letter . The Task Pane New Document window appears to the right.  Templates on my Web Sites .  Letter Wizard .  Select an option under New from template. 128 Section 3-5: Formatting Text 128 .offers a letter template including artwork  General Templates . Font: under the Font Heading. reports.Font Size You can change the Font Size from both the Font Dialog Box and the Formatting toolbar. The Font dialog box appears.com .  Select New from the menu list.allows you to search for templates on other web servers  Templates on Microsoft. Select a size from the Font Size list.

the Copyright symbol. The available symbols will depend on which fonts you have installed on your machine. For example.Em Dash Insert Symbols To Insert Symbols into your Document:  Click Insert on the Menu Bar. is not available on the keyboard but can be selected from Word's Symbol Dialog Box. but other fonts such as. OR  Click the Special Characters Tab to view other commonly used symbols. The Symbols Dialog Box appears.  Select Symbols. ©.  The Symbol or Character will show up in your document.  Click the Symbols Tab to select a symbol from a Font type. Other commonly used symbols that appear in the Symbol Dialog Box are:  © Copyright  ® Registration  TMTrademark  Checkmark  -.  Click Close.Use of Symbols There are many Symbols that you might often see in publications that are not directly available from your keyboard. 129 Section 3-5: Formatting Text 129 . Word comes with pre-installed symbols for you use. will also offer numerous symbol options.  Click on the Symbol or Special Character you would like to select and then Click Insert. Wingdings.

Why display non-printing characters? Non-printing characters are automatically inserted into your document as you type.  Check the Show all formatting marks checkbox at the bottom of the Menu under Options. codes for paragraph marks . So why display these characters? Showing the document formatting can assist you when editing. However. if you display your non-printing characters. tabs . The tab symbol will appear as an arrow pointing to the right. you will be able to quickly see where all the tabs exist. Place the insertion point to the right of the tab symbol and press the Backspace key to To Reveal Formatting Marks:  Click the Show/Hide button on the Standard Toolbar. . quickly delete these tabs. OR  Select the Reveal Formatting Menu from the Task Pane. When you select the Show/Hide button. If you prefer to display non-printing characters when formatting your document. You will not see these characters unless you choose to show the formatting marks. 130 Section 3-5: Formatting Text 130 . and spaces are visible in your document. For example: A document that was created with numerous tabs could be quite difficult to edit if you needed to delete all the tabs. these symbols will not appear in your printed document.

Type the next item on your list and press Enter. Create Bulleted and Numbered Lists To Create a Bulleted List:      Click the Bullets button on the Formatting toolbar. 2. press the Enter key twice to stop the bulleted list.  Remove a bullet by placing the insertion point to the right of the bullet or number and press backspace (you will not be able to place your insertion point to the left of the bullet). Click on the Numbering button on the Formatting toolbar. 3. select the entire list and click on the appropriate button. Review the following tips that will help you manage your numbered or bulleted lists. A bullet is usually a black circle but it can be any other symbol used to highlight items in a list. To Create a Numbered List: 1.  If you want to change a bulleted list to a numbered list (or vice versa). 5. The next line will begin automatically with a new bullet. You can use the default Bullets and Numbering settings by clicking on the appropriate button on the Formatting toolbar.  To create a line break between items in a bulleted or numbered list. Bulleted and numbered lists help to simplify steps or items to the reader.Bullets and Numbering Word lets you make two types of lists: bulleted and numbered. When your list is complete. Type the first item on your list and press Enter. The next line will begin automatically with the next number. 4. Type the first item on your list and press Enter. Teachers often use bulleted lists to highlight important pieces of their sections. 131 Section 3-5: Formatting Text 131 . press the Enter key twice to stop the numbered list. When your list is complete. Manuals often include numbered lists to assist the reader in step-by-step instruction. Use bullets to list items that do not have to be in any particular order. place your cursor where you want the line break and press Shift + Enter. Type the next item on your list and press Enter. Numbers (or letters) are used when information has to be in a certain order.

The List Styles Tab allows you to create your own list style using similar alignment. Click on the Bulleted Tab to view all the bullet options and click on the Numbered Tab to view all the number options. and click OK. 132 Section 3-5: Formatting Text 132 . Click Format on the Menu Bar. Select Bullets and Numbering.The Bullets and Numbering Dialog Box Word offers you many other options for your bullets and numbers. By clicking on the Outline Numbered Tab you can view templates for creating an outline. You can view the type of bullets and numbers available to you by opening the Bullets and Numbering Dialog Box.     Select the text you want to turn into a list. The Bullets and Numbering Dialog Box also offers you Outline Numbered options. The Bullets and Numbering Dialog Box appears. other than the default that you have seen so far.  Select what kind of bullets or numbers that you want. bullets and characters.

learners should be able to:     Use AutoCorrect Use Find Use Replace Use Spell and Grammar Check 133 Section 3-6: Spelling and Grammar 133 .Section 3-6: Spelling and Grammar By the end of this section.

Click Add. AutoCorrect can also be customized so that commonly used words will be automatically entered without having to type the entire word.  Capitalize names of days. AutoCorrect can help you locate misspelled words and correct them as you type. Check or de-select any of the following options:  Show AutoCorrect Options buttons.  Capitalize the first letter of table cells. Use the With: box to type the correct word. stand. stannd. AutoCorrect always misspells that word. If you type a misspelled word into AutoCorrect's With: box.    If AutoCorrect changes a word that you don't want it to change.  Correct two initial capitals. such as GCF Global Learning. you can hover the pointer over the area where the auto-correction was made and a Smart Tag will appear that allows you to reset the original word. Word will automatically convert this typo to the correct spelling. 134 Section 3-6: Spelling and Grammar 134 . Use the Replace: box to type a word you frequently misspell or type a shorthand word to represent a longer word or phrase. Modifying AutoCorrect:  Click Tools  Select AutoCorrect Options from the menu bar.  Replace text as you type. Click on the Smart Tag and a drop-down list with options to reverse the action is displayed. you can customize AutoCorrect to automatically complete the rest of the proper noun once you type the letters GCF.  Correct accidental usage of Caps Lock key.  Capitalize the first letter of the sentence. Examples: When typing the misspelled word.AutoCorrect Word's AutoCorrect feature can assist you in word processing tasks. GCF Global Learning. The  AutoCorrect Options dialog box appears. Instead of having to write a long proper noun like.

do one of the following:  Ignore it. consider a document you are editing that displays Word XP needs to be updated to Word 2003. phrase or format in the Find What box. Use the check boxes to limit your search. The Find and Replace functionality can really help save you time and effort in your word processing goals. Click Cancel to quit. phrase or format in the Find What: box that you are searching for. For example. Paragraph. Click Format if you want to limit your search to words in a specific Font. Use the list box below to select all. phrase or format in the Replace With: box that will replace what is in the Find What: box. Type a word. Click the Search list box if you want to limit your search to a specific part of the document. or portions of your document. Frame. Word XP. Tab. Type the word.CTRL + F      Click Edit on the menu bar Select Find. Type a word. Using Replace . Select Replace. You can perform a more detailed search by clicking the More button on the Find and Replace dialog box:        Click Edit on the menu bar Select Find. Click More to conduct a detailed search. Click Find Next to conduct your search. The Find and Replace dialog box appears. OR Check the Highlight all items found in: box to find all instances of the word at the same time. The Find and Replace dialog box appears.  Click Replace All to replace every occurrence of the selected text with the replacement text.  Click Replace. Using Find and Replace to replace Word XP with Word 2003 will save you much time and effort in your editing process. Click Find Next to bypass it and find the next. The Find and Replace dialog box appears. Language. Using Find . When Word finds a word of phrase.  Click Special to search for punctuation marks or section breaks. typed again and again throughout the document. Word will jump to the first instance of this word and will highlight the word for easy location. Type the word. phrase or format in the Find What box.Find and Replace Word 2003 allows you to search for specific words in your document as well as fonts. Currently the document has the text. special characters and formats.  Continue Clicking the Find All button to find all other instances of this word.CTRL + H       Click Edit on the menu bar. Click Find All to start the search.   135 Section 3-6: Spelling and Grammar 135 . Style or Highlight.  Click Find Next to start the search.

Spell and Grammar Check
Not only does Word allow you to Undo possible mistakes in your document and Paste corrections, it also automatically reviews your grammar and spelling as you type. Green wavy lines are placed underneath possible grammar mistakes and a red wavy line under possible spelling mistakes. All of Word's grammar and spelling errors may not be correct, so you can choose to ignore these error markings and keep typing, or you can correct the mistakes and/or add the corrections to Word's dictionary.

Check Spelling as you Type
Word puts a red wavy line under possible spelling mistakes. If you click on the suspected misspelling, Word gives you one or more suggested corrections.

To Use Spell Check as You Type:
 Place your I-Beam over the misspelled word and
right-click.

 A menu list displays the following options:
boldfaced suggested spellings, Ignore All, Add to Dictionary, AutoCorrect, Language, Spelling and Look Up.  Select the boldfaced suggestion to replace the incorrectly spelled word in the document.  Select Ignore, and Word ignores all future instances of this spelling in this document.  Select Add to Dictionary, and Word adds the underlined word to the dictionary so it won't be flagged as an error in any other document you create.  Select AutoCorrect to add the correct spelling to your list of words that Word automatically corrects as you type.  Select Language to specify a word as part of another language, preventing Word from seeing this word as a mistake.  If you select spelling, the Spelling and Grammar dialog box appears.  If you select Look Up, a window opens in the Task Pane and you are given general search parameters. This feature is helpful when dealing with words, such as proper nouns, that are not found in the dictionary.

Check Grammar as you Type
Word puts a green wavy line under possible grammar mistakes.

To Work on Suspected Grammatical Mistakes:
 Place your I-beam over the grammatical mistake and right-click.  A menu list displays the following options: boldfaced grammar suggestion,
Ignore, Grammar, About this Sentence.  Select Ignore, and Word ignores the grammatical mistake it believes to exist.  Select Grammar, and the Grammar dialog box appears.  Select About this Sentence, and the Office Assistant will offer you reasons as to why Word believes this to be a grammatical error.

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Section 3-6: Spelling and Grammar

136

Spelling and Grammar Dialog Box

To Use the Spelling and Grammar Dialog Box:
Choose one of the following options, depending on what you think of Word's suggestions:

    

Click Ignore Once to ignore this one instance of the grammatical error in your document. Click Ignore Rule to ignore this grammatical error and all other grammatical errors of this type in the document. Click Next Sentence to take you to the next grammatical error listed in your document. Click Change to replace the error with what is in the Suggestion box. Click Explain to open the Office Assistant, which will offer you reasons for this error.

If the red and green wavy lines distract you, you can turn them off:
   
Choose Tools Options from the menu bar. The Options dialog box appears. Click the Spelling & Grammar tab. Un-check the Check Spelling as You Type or Check Grammar as You Type so the check box so that it is empty. Click OK. Don't forget to use Spell and Grammar Check! Have you ever realized after typing a long paragraph that you accidentally left the Caps Lock on and all your letters are in Upper Case? Fortunately, you will not have to re-type the text to correct this mistake. Word offers a quick solution by allowing you to either select the Upper Case text and pressing Shift + F3 or clicking Format on the menu bar and selecting Change Case. Choose the correct option from the Change Case Dialog Box.

Using the Thesaurus:
 Click Tools on the Menu Bar.  Select Language and then follow the cascading menu to Thesaurus.
OR

 Use the quick key combination, Shift + F7
137 Section 3-6: Spelling and Grammar 137

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Section 3-6: Spelling and Grammar

138

Section 3-7:

Inserting Items Into a Word Document

By the end of the section, students should be able to:
       
Create a text box Move and Resize a Text Box Construct Tables Enter Text and Numbers into Tables Edit Tables Edit Objects Insert Pictures Edit Pictures

139

Section 3-7: Inserting Items Into a Word Document

139

140 Section 3-7: Inserting Items Into a Word Document 140 . school projects. Begin typing.  Left click and drag the text box until it is the appropriate size.  Place your insertion point where you want your text box.Create a Text Box Placing text inside of a Text Box helps focus the reader's eye on the page content. the drawing canvas appears by default.  The mouse pointer becomes a crosshair and a drawing canvas appears. Format text (change font. color. To Move a Text Box:  Click once on the text box's border. style. (Select text first. etc) in the usual manner. borders. To Create a Text Box:  Click Insert on the Menu Bar. flyers. Note: When you create a text box in Word 2003. Newsletters.  Click and drag the sizing handle until the box is the desired size.  Select Text Box from the menu list. Release the left mouse button when ready. The box is now highlighted. font size. reports. The text box will by default contain a white background color and a thin black border. or other types of publications.  Using this crosshair. The box is selected and a blinking insertion point appears inside the box. and graphics. Text boxes can be formatted with shadings. Hover the mouse pointer over any of the sizing handles (small circles) until it turns into a diagonally pointing arrow. often use Word's text box feature. announcements. making for an impressive display of your Word skills. click and drag the box until it is in the desired location. The canvas helps you arrange and resize the objects you are working with.  Hover your mouse pointer over the border until it becomes a crosshair with arrows. make changes later.  Sizing handles (small circles) appear. To Insert Text into the Text Box:     Click once inside the text box.) Moving and Resizing Text Boxes To Resize a Text Box:  Click once on one of the box's borders.

The Format Text Dialog Box
As mentioned earlier, the default for the text box in Word is a white background with a thin, black border. Using the Format Text Box dialog box, you can choose different fill colors and lines, size, layout, and textbox.

To Use the Format Text Box Dialog Box:
 Double click on a text box border. The Format Text Box dialog box appears.
OR

 Right-click on the text box border and select Format Text Box. The Format Text Box dialog box appears.

You can access the Text box feature from the Drawing toolbar.
 Click View on the Menu Bar.  Select Toolbar and then Drawing from the cascading menu. The Drawing toolbar appears at the bottom of your document.  Click the Text box button
Rectangle button. . Don't confuse this button with the Rectangle button. You cannot insert text using the

 The Text Box Dialog Box offers you several tabs to choose from:  Color and Lines: Fill text box with color, define the border colors, styles and weight  Size: Define a specific size  Layout: Text wrap and alignment  Textbox: Internal margins
141 Section 3-7: Inserting Items Into a Word Document 141

Working with Tables
Tables allow large amounts of text and/or numbers to be presented in an organized and easy to read fashion. Similar to columns, Tables can be challenging at first. Word has created an entire menu to help assist you in creating your first Table. A few important terms to know before you begin creating tables are: Row - A row runs horizontal in a table and is divided by borders. Borders - Separating lines in the table. Column - A column runs perpendicular in a table and is divided by borders. Cell - A cell is the box that is created when your rows and your columns intersect each other. The cell contains your data or information.

Creating Tables Using the Insert Table Dialog Box:
 Click Table on the Menu Bar.  Select Insert and then Table from the cascading menu. The Insert Table dialog box
appears.

 Determine the number of columns and rows you need in your table. You can add more later,
but save yourself some work. You can always add rows by pressing Tab at the end of a row.  To create a table as wide as your page, leave the Fixed Column Width setting on Auto.  Click OK. A table is inserted into your document.

Another automated way to create a quick table is by using the Insert Table Button on the Standard toolbar.

Creating Tables Using the Insert Table Button:
 Click the Insert Table Button .  Now, drag the number of columns and rows you want in your table.

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Custom-Made Tables
The Insert Table Dialog Box and Insert Table button offer a quick solution to making tables. If you would like to custom create your table by drawing it yourself, you can use the Draw Table button.

Creating Tables Using the Draw Tables Button:
 Open the Tables and Borders toolbar by clicking View on the Menu Bar, Select Toolbars and then Tables and Borders from
the Cascading Menu. The Tables and Borders toolbar will appear.

 Click the Draw Tables button on the Tables and Borders toolbar. The mouse pointer turns into a pencil.

   

Drag the pencil to create a rectangle about the size of the table you want. Release the mouse button. The border of the table appears in your document. Use the pencil again to draw in column and row borders. Click the Draw Table button again to change the pencil back into an I-beam.

If you make a mistake while drawing your table, you can erase both rows and columns by using the Eraser on the Tables and Borders toolbar. Once you select the Eraser, the pointer will change to resemble the Eraser Button. Drag the Eraser over parts of the table you wish to erase. When you are finished erasing, click the Eraser button again to put the Eraser away.

Entering Text
Click inside any table cell to begin entering text or numbers.

Moving Around in a Table:
 Use the Tab key or right arrow key to move right.  Use Shift + Tab or the left arrow key to move left.  The up and down arrow keys will move the insertion point above or below its current location.

Selecting Text in Tables:
A cell: triple click inside cell. A row: Move mouse to left of margins, point to the row, and click. Multiple rows: Select the first row, click and drag the number of rows desired. A column: Move the mouse above the column. It turns into a downward pointing arrow. Click once. Multiple columns: Select the first column, click and drag the number of columns desired. Entire Table: Choose Table and Select Table from the menu bar.

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Editing Tables
Formatting Text in Tables Fortunately, whatever you do to format text in a paragraph (make it bold green, for example), you can do to text in a table cell. Formatting text within a table can be accomplished through a variety of means, including the Formatting menu, the Tables and Borders toolbar, the Task Pane and keyboard shortcuts. Rotating Text in Tables Many advertisements, for sale signs, menus, and other creative documents use Word's text direction feature to change typical horizontal text to eye-catching vertical text. You can rotate text so it runs vertically, facing either the right or the left.

To Rotate Text in a Table Cell:
 Select the cell(s) you want to rotate.  Click the Change Text Direction button
: on the Tables and Borders toolbar.  Clicking the Change Text Direction button once turns text to the vertically left, the second click turns text to vertically right, and the third click will bring your text back to a horizontal position. The insertion point rotates when entering vertical text, but editing vertical text is really no different than editing horizontal text.

Inserting and Deleting Columns and Rows
Therefore, it is important to know how to insert and delete rows and columns in your existing table.

To Add Rows to Your Table:
 Move the insertion point to the last cell in the table and press
Tab.

To Delete Rows:
 Select the row(s) you want to delete.  Choose Table
OR Delete Rows.

To Insert Rows in the Middle of the Table:
 Place the insertion point anywhere in the table.  Choose Table
Insert Rows above OR Rows below.

 Right-click and choose Table
from the shortcut menu.

Delete

Rows

To Delete Single Table Cell:
 Place the insertion point inside the cell you wish to delete.  Choose Table
Delete

To Insert a Column:
 Position the mouse pointer where you want to column to be
located.

 Choose Table

Insert

Insert Columns to the Right or Insert Columns to the Left.

Cells from the menu bar. The Delete Cells dialog box appears.  Click Shift cells left, Shift cells up, Delete entire row, or Delete entire column.

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and Cell Size:  Hover the insertion point over any line in your table that borders the area you want to change. rows. You can preview the Table Style in the Preview Box.Resizing Tables You may need to adjust the size of columns. faxes. Click the New button to customize your own Table Style.  The insertion point changes to a double-headed arrow. To Adjust Columns. Click OK. and cells. reports and other items. Word also offers templates for Tables. Scroll through the Table Styles until you find a table you like. To automatically adjust the size. Click the Modify button to change parts of an existing Table Style. To use AutoFormat:  Create your table. Check out your changes using the Preview box. 145 Section 3-7: Inserting Items Into a Word Document 145 . select the entire Table and then choose Table AutoFit AutoFit to Contents.  Click anywhere in the table and choose Table and then      Table AutoFormat. AutoFormat Just as Word offers document templates for memos. Check and uncheck the options in the Apply special Formats to: sections to slightly change parts of your table.  Drag the border either left or right OR up and down. Rows. The Table AutoFormat dialog box appears.

 Click the Shading Color button drop down arrow.  Select the cells you want bordered.  Click anywhere outside the table to change to pencil back into the I-beam. 146 Section 3-7: Inserting Items Into a Word Document 146 . A shading color menu appears. Your cell(s) are automatically shaded.  Using the pencil. To add these special features to your own table. Choose the Reveal Formatting Menu and look for the Table and Cell Headings. The I-beam becomes the pencil. trace the border(s) that you want to color. You can access many of the features from the Table and Borders Dialog box on the Task Pane.  Click on a color. Add Shading To Apply Shading:  Select or place the insertion point inside the cell(s) you want shaded. To Change the Border Color on an Existing Table:  Click the drop down arrow next to the Border Color button. Line Weight. To Change Line Style or Line Weight on an Existing Table:  Click the drop down arrows (next to the buttons) to view and select from the list of choices. To Apply a Border:  Select the Line Style. you can use the Tables and Borders toolbar. A color menu appears.  Click the Outside Border button drop down menu and choose the location of your border.Adding Borders Many of the tables in the AutoFormat Dialog Box use unique borders and shading options. and Border Color you would like.  Select a color.  The mouse pointer turns into a pencil  Trace the line(s) you want to change.

AutoShapes are inserted (on their own layer) with the In front of text wrapping style applied. columns. 147 Section 3-7: Inserting Items Into a Word Document 147 . and tables. OR  Click any of the drawing tools in the first group of buttons. lines with arrows. AutoShapes: including Lines. and many types of shapes into your document. OR  Click the Drawing button on the Standard toolbar.  Line Tool  Arrow Tool  Rectangle Tool  Oval Tool  The mouse pointer changes to a crosshair . headers and footers. perfect circles. Hold the Shift key down to create straight lines.  Release the mouse button to end the drawing object and turn off the Drawing tool.Introduction to Word Graphics Now that you are comfortable adding and formatting text. Drawing objects include: 1. The Drawing Toolbar offers many options for including lines. let's learn to enhance your documents by adding objects and pictures.  Choose an AutoShape from the AutoShape drop down menu.  Drag the crosshair from a starting point until the object is the desired size. Curves. OR  Right-click on any toolbar and select drawing. and Textboxes 2.  The Drawing toolbar will appear. WordArt drawing objects Drawing Objects To Draw Lines and Shapes:  Open the Drawing toolbar by clicking View on the Menu Bar. Select Toolbars and then Drawing from the Cascading Menu. or perfect squares.

To select several objects hold down the Shift key and click on each object. or use the Select Objects tool.  Click the WordArt button on the Drawing toolbar     The WordArt gallery opens. Gives selected object a 3D effect . Fill color allow you to color all selected drawing objects. you can create text graphics that bend. Changes the line style of a selected object.WordArt Drawing Objects Also included on the Drawing toolbar is the WordArt Feature. Formatting Drawing Objects Use the Drawing toolbar to format AutoShapes and WordArt. size. No fill is the color white. Changes the text color of a selected object. slant. Gives selected object some depth. and stretched. Edit the font. Choose (click) a WordArt style. The Edit WordArt Text dialog box appears. and appear metallic or wooden and much. 148 Section 3-7: Inserting Items Into a Word Document 148 . Using WordArt. rotated. Changes the line style of a selected object. Here are just a few examples of what WordArt allows you to do: To Insert WordArt:  Place the insertion point where you would like to insert WordArt. Includes solid and dotted lines. and style. skewed. Click OK. much more. Change the line color of a selected object. WordArt can even be shadowed. . Changes the style of arrow.

As long as the check box for Everywhere is checked. To Delete a Picture:  Select the image (click on it).  Select Picture and then Clip Art from the cascading menu.  Click Insert on the Menu Bar. The Insert Clip Art menu opens on the Task Pane. To Insert Clip Art:  Place the insertion point where you want to insert the clip. Word will search through All Media Files.  Search in: .specifies where Word will search for clip art. To Insert a Picture that is NOT in the Clip Gallery:  Click Insert from the Menu Bar. photographs.  Type a keyword in the Search Text: field. audio.  Select Picture and From File from the cascading menu. As long as the check box for All Media Types is checked.specified what type of file Word will search for (video. The Clip Gallery is just an easy place to store clips you want to use again and again. 149 Section 3-7: Inserting Items Into a Word Document 149 .  Click Search. AND  Specify your search by using the Other Search Options.  Locate and select the file to insert the selected picture into your document. Inserting Pictures from your Computer A picture doesn't have to be in the Clip Gallery in order for you to insert it into your document.  Press the delete key on your keyboard.  Results should be: .  Double-click the clip art or picture to add to the document. Word will search through All Collections. To change your Search For text: Click the Modify button below the clip art results To preview video and sound clips. click the appropriate tab and click the Play button to preview the file.Inserting Clip Art Word comes bundled with hundreds of Clip Art images that are copyright free and available for your personal use. clip art). The Insert Picture dialog box opens.

bottom or side handles. or scale.  Drag the handles until the image is the size you need. you can change the alignment so the graphic is right-aligned or centered. hold down the CTRL key while dragging the mouse. Changing Size While Maintaining Proportions:  Click the image you want to re-size. thus changing the proportion. or left handles). By default. right. just as you would text. OR  Use the Alignment buttons on the Formatting toolbar. You can also drag the image anywhere on the page. bottom. Changing Size While Not Maintaining Proportions: If any of the middle handles are dragged (top. of the picture.  Place the cursor over one of the corner handles. If it is important to maintain proportions. only the height and width changes. which will prevent the image from looking skewed. Be careful. then you should use the corner handles to re-size the image.Moving Clips Once you have inserted a graphic into your document you can re-position the graphic until it is in the appropriate location.  Use your mouse to drag a selected clip to any position on the page. it is aligned to the left margin. Sizing Handles You have two options when sizing your graphics.  The I-beam turns into a white pointer with a little box under it as you move the picture. 150 Section 3-7: Inserting Items Into a Word Document 150 . you can use the top. To Move a Clip:  Select the clip. The cursor will change into a double-headed arrow. To keep the center of an object in the same place. using only the sizing handle can make your pictures blurry and distorted. when a picture is imported into Word. If you do not need to maintain the graphic's proportions. However.

Name of Button Use it to: Insert Picture from File Color More Contrast Less Contrast More Brightness Less Brightness Crop Rotate Left Line Style Compress Pictures Text Wrap Format Picture Set Transparent Color Reset Picture Insert another picture Automatic. Grayscale. and Set Transparent Color buttons are used with areas of the picture. Black & White. or Watermark Increase color intensity Decrease color intensity Add white to lighten all colors Add black to darken the color Cut the sides of an image Each click turns the image by 90 degrees to the left Customize the border of an image Changes the Resolution of your image Set how text wraps around the image Displays the Format Picture Dialog Box Use eyedropper to make areas of the picture transparent (mainly for web graphics) Return picture to original format 151 Section 3-7: Inserting Items Into a Word Document 151 . Crop. Recolor Object.Changing the Appearance of your Pictures Sometimes you may need to not only adjust the sizing of your pictures. All other buttons affect the entire picture. You can adjust your picture using the Picture toolbar.  Choose Show Picture Toolbar from the shortcut menu. To use the Picture Toolbar:  Right-click the picture. but you may notice the picture is too dark or too bright for your liking.

152 Section 3-7: Inserting Items Into a Word Document 152 .

learners should be able to:  Use Print Preview  Use Page Setup  Print 153 Section 3-8: Printing 153 .Section 3-8: Printing By the end of this section.

Print Preview Print Preview allows you to see how your file looks before you print. Once you have accessed Print Preview. To use print preview:  Open the file you want to preview. your file will now be in Print Preview mode.  Choose File Print Preview from the menu bar. (Ctrl + P) OR  Click the Print Preview button on the Standard toolbar. preventing a waste of paper and ink. It will look something like this: 154 Section 3-8: Printing 154 .

When the magnifying glass has a + in the center of        it. When the pointer becomes an I-beam. To exit print preview mode. When the magnifying glass has a . Highlight the number of pages you wish to display in Print Preview. edit your file. returning you to the previous view of the file. Click the text in the area you want to edit. click the Close button. The program zooms in on the area. then click on the file. or click Close Full Screen on the floating Full Screen toolbar. The View Ruler button will display the ruler. The Full Screen button will display your file on your entire screen.Print Preview Toolbar Print Preview mode shows you how your file is formatted. click the Magnifier.in the center of it. The Shrink to Fit button will decrease the font size of each font used in the file. 155 Section 3-8: Printing 155 . When you click the Multiple Pages button. Editing Text in Print Preview You can edit text while in Print Preview mode. Click the button again to turn the magnifier off. The One Page button will display one page at a time. Click the Magnifier (to turn off magnification). Click the button again to turn the Full Screen feature off. The Close Preview button closes Print Preview mode. Click the button again to turn the ruler off. the file will enlarge when you left click. To edit text in print preview:       Choose File Print Preview or click the Print Preview button on the Standard toolbar. To return to the original magnification. Once you save the file. You can undo Shrink To Fit by clicking Undo Shrink To Fit on the Edit menu. it's difficult to restore the document to its original font sizes. the file will decrease in size. The tools available on the Print Preview toolbar help you view and edit your document before you print it.  The Magnifier button turns the mouse pointer into a small magnifying glass. a small drop down menu will display. The Zoom drop down box lets you view your file under a specified magnification level. preventing small amounts of text on the last page of a document.  The Print button prints the file.

Headers and Footers are in the top and bottom margins of each page in a file. Page Setup's Layout tab  Use Sections to vary the layout of a file within a page or between pages by in      serting section breaks to divide the document into sections.  The Page Setup dialog box appears.  Use the Multiple pages drop down box to determine how many pages you want to print on each page and other margin options. Use the Width and Height boxes to set a specific paper size.  Preview will show you a thumbnail view of how your document will appear when printed. you may want to use the Page Setup feature to define your page margins. To open Page Setup:  Choose File Page Setup from the menu bar.Page Setup Before printing your files.  To define page orientation. allowing you to add and customize borders. The Line Numbers button opens the Line Numbers dialog box. format the section the way you wish. Bottom. Left.  Preview will show you a thumbnail view of how your document will appear when printed. page borders. Page Setup's Paper tab  Click the Paper tab and click the Paper Size list box to define the paper size. The Default button allows you to change the default setting for Page Setup. Page Setup appears slightly differently in each of the Office programs. Then.  Use the Paper source section to determine what paper source you're using. or Right boxes to define the margins. You can insert text or graphics in headers and footers. The Borders button opens the Borders and Shading dialog box. paper size. Preview will show you a thumbnail view of how your document will appear when printed. and page orientation among other things. Use this section to adjust header and footer layout. allowing you to add and position line numbering. Click OK when you've made necessary changes. click the Portrait (prints text so the page is taller than it is wide) or Landscape (prints text so the page is wider than it is tall) option.  The Print Options button gives you more printing options. and shading. Page Setup's Margins tab  Click the Top. 156 Section 3-8: Printing 156 .

 Check to see if there is a paper jam. blotchy. turned on and has paper in it. printed documents may appear streaky.  Check to see that the printer toner. 157 Section 3-8: Printing 157 . If an icon for your printer doesn't appear. it will not print. Make sure the printer is plugged in. If it is switched to Offline mode.  Make sure the printer is switched to Online mode.  Make sure the computer knows what printer you are using. If not. There is usually a button on your printer's control panel. To choose a paper size. Note: Print capabilities differ slightly in each of the Office programs. OR  Use the Print button on the Standard toolbar. check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. you will not be able to print. you may need to add it. Click Add a Printer and follow the instructions in the Add Printer Wizard. Also. Most printers have a flashing light to indicate a jam.  Make sure the printer cable is properly connected to the printer and to the computer.  The file automatically prints. The Print dialog box will not appear. if the paper size selected differs from the one in the paper tray. cartridge or ribbon is fresh and adequate. Click the Paper Size tab. (Ctrl + P)  The Print dialog box appears. select File Page Setup. try restarting your computer.Printing To print your work:  Choose File Print from the menu bar. or even blank. If you printer still doesn't appear. Troubleshooting Printing Problems  Take care of the basics. In Windows 2003.

158 Section 3-8: Printing 158 .

159 I want to put another page number on here so here I go 159 .

160

I want to put another page number on here so here I go

160

Section 4-1:

The History and Definition of the Internet

By the end of this section, learners should be able to:
     
Briefly explain a short history of the Internet Briefly explain a local area network (LAN) and wide area network (WAN) Briefly explain servers and clients Understand how the Internet works (on a basic level) Briefly explain the World Wide Web Understand some important web-related terms

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A Brief History of the Internet
In 1969, the US Department of Defense started a project to allow researchers and military personnel to communicate with each other in an emergency. The project was called ARPAnet and it is the foundation of the Internet. Throughout the 1970's, what would later become the Internet was developed. While mostly military personnel and scientists used it in its early days, the advent of the World Wide Web in the early 1990's changed all that. Today, the Internet is not owned or operated by any one entity. This worldwide computer network allows people to communicate and exchange information in new ways. According to www.commerce.net, in April of 1999, there were 92.2 million Internet users over the age of 16 in the United States and Canada. By 2005, it is predicted 75% of the total US population will be online.

What is the Internet?
The Internet is the largest computer network in the world, connecting millions of computers. A network is a group of two or more computer systems linked together.

There are two types of computer networks:

Local Area Network (LAN): A LAN is two or more connected computers sharing certain resources in a relatively small geographic location (the same building, for example).

Wide Area Network (WAN): A WAN typically consists of 2 or more LANs. The computers are farther apart and are linked by telephone lines, dedicated telephone lines, or radio waves. The Internet is the largest Wide Area Network (WAN) in existence.

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Servers
All computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients. In a network, clients and servers communicate with one another.

A server is the common source that :
 Provides shared services (for example, network security measures) with other machines
AND

 Manages resources (for example, one printer many people use) in a network.
The term server is often used to describe the hardware (computer), but the term also refers to the software (application) running on the computer. Many servers are dedicated, meaning they only perform specific tasks.

For example:
 An email server is a computer that has software running on it allowing it to "serve" email-related services.  A web server has software running on it that allows it to "serve" web-related services.

Clients
Remember, all computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients, which communicate with one another. Independent computers connected to a server are called clients. Most likely, your home or office computer does not provide services to other computers. Therefore, it is a client. Clients run multiple client software applications that perform specific functions.

For example:
 An email application such as Microsoft Outlook is client software.  Your web browser (such as Internet Explorer or Netscape) is client software.

Servers and Clients Communicate
 Your computer (client hardware) is running a web    
browser such as Internet Explorer (client software). When you want to surf the web, your browser connects to a remote server and requests a web page. The remote server (server hardware) runs web server software (server software). The web server sends the web page to your computer's web browser. Your web browser displays the page.

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The World Wide Web (WWW)
As you now know, the Internet is the physical computer network (computer, monitor, modem, cables, phone lines, etc).

So, what is the World Wide Web?
 Tim Berners-Lee, a software engineer, invented the World Wide Web in 1991.  The Web is a system of Internet servers that support specially-formatted documents.  These specially formatted documents are text documents created in HTML, a formatting language. In conjunction with the
World Wide Web, your web browser interprets these text documents so they become web pages.  Web pages contain formatted text, graphics, sound, animation, and video, allowing point and click navigation. Before the Web, the Internet was mostly text-based. To use it, you had to know lots of keyboard command prompts, making it largely unusable to the average person. The World Wide Web changed all that.

Some Important Web Terms:
WWW
Also called the Web or World Wide Web. See previous page for full definition.

Web Browser
A piece of software used to navigate the Web. Internet Explorer and Netscape are web browsers.

GUI (Graphical User Interface)
A GUI (pronounced GOO-ee) takes advantage of your computer's graphics (picture) capabilities to increase ease of use. For example, the buttons you point and click to surf the web is part of your web browser's GUI. Most operating systems include a GUI, such as Windows and Mac OS. In the past, there was no pointing and clicking; rather, the user had to know a command language to operate the computer.

HTML (Hypertext Markup Language)
The formatting language used to create web documents.

Hypertext
The system of electronically linking words or pictures to other words or pictures.

URL (Uniform Resource Locator)
Each web page has its own address on the Internet, which is called a URL. To recognize one another over the Internet, computers convert human-friendly addresses like www.gcflearnfree.org to numerical IP addresses.

HTTP (Hypertext Transfer Protocol)
You may have noticed the http:// preceding URLs. For example: http://www.gcflearnfree.org. The first part of the URL, usually HTTP, indicates the file type. HTTP, the system for transferring web documents, defines how messages are formatted and transmitted over the Internet. 164 Section 4-1: The History and Definition of the Internet 164

Section 4-2:

Connecting to the Internet

By the end of this section, learners should be able to:
       
List the four requirements necessary to access the Internet Define a modem Define a web browser Understand the function of an Internet Service Provider (ISP) Discuss the need for speed Discuss bandwidth Discuss the different levels of Internet access available Research the levels of access in your living area

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Section 4-2: Connecting to the Internet

165

Connecting to the Internet
In the previous sections, you learned a short history of the Internet, how the Internet works, what the Web is, and some important Web terms.

In this section, you will learn what you need to access the Internet:
1. 2. 3. 4.
Computer Modem Web Browser Internet Service Provider

Modems and Web Browsers
To connect to the Internet, your computer requires a modem and a web browser.

What is a modem?
 A modem is a device that converts a computer's outgoing data to a format that can be transferred via telephone lines. Modems
can also convert incoming data so the computer can read it.  A modem can be located inside or outside your computer. Some of the different types of modems are internal, external, voice/data, and fax modems.

What is a web browser?
 Remember, along with a computer equipped with a modem, you need a piece of software called a web browser to navigate the
Web.  Internet Explorer and Netscape are examples of web browsers.

Internet Service Providers
To access the Internet, you need a computer equipped with a modem and web browser, but you'll also need an ISP. Internet Service Providers (ISPs) are companies that provide access to the Internet. For a monthly fee (and an initial activation fee), you can purchase a software package from your ISP. These packages feature different levels of Internet access. Flat-rate service will buy you unlimited hours, whereas a less-expensive hourly package buys limited Internet access. In either case, the speed with which you access the Internet factors into how much you pay per month.

The ISP software package usually includes:
 Username. A unique name used to gain access to a computer system.  Password. A combination of keyboard characters. Used in combination with a username, passwords allow access to restricted
computer information. It is important to keep passwords secret.  Access phone number. For example, (919) 555-5555.

If you connect to the Internet at work, you may be part of a LAN (local area network) that shares network resources. To gain Internet access, your employer contracted with an ISP. 166 Section 4-2: Connecting to the Internet 166

and waiting some more. modems are measured in terms of bits per second (bps). and video. consider:      What is the speed limit? Where are you located (big city or rural setting?) How big (wide) is the road? (2-lane roads.The Need for Speed If you surf the Web frequently. the Internet is a physical network (phone lines. Data Transmission Rates:  Early 90's  19. Data has to travel through that physical network. animation. and video plays smoothly Data Transmission Rates At higher speeds. 4-lane roads. Did You Know? Eight bits of data is roughly the amount that you enter each time you tap a key on your keyboard. Slow Internet access means some users are unable to access certain web pages. and waiting. To estimate your commute. you are probably used to waiting.2K bits per second  28. users need more speed. if you have a 56K modem. or at all. A bit is a unit of measurement that measures the transfer of data. etc). or information.6K bits per second  1998-Present  56K bits per second  Almost 10 Million bits per second (Asymmetric Digital Subscriber Line. Too much traffic on the network means you may be unable to connect at a fast rate. (ADSL). Let's say you want to estimate the time it takes for you to commute from home to work. especially those loaded with graphics. Cable modems) All About Bandwidth A fast modem doesn't ensure fast transmission rates. So. or a 6-lane interstate?) How much traffic will be on the road at any given time? Is there any construction? The Internet is similar to the roadway example. the faster you can connect and surf. Remember. In response to the need for speed.000 bits per second. 167 Section 4-2: Connecting to the Internet 167 . You have to travel through a physical network of roadways to travel from home to work. sound. to access the latest web technologies. The more open and wider your network is. Bandwidth is the amount of data actually being sent through a network circuit. Fast data transmission often depends on bandwidth. your modem may be capable of transferring 56. modems (a device used to access the Internet) were built that were capable of faster data transmission rates. For example. Faster data transmission means:  Faster web pages  Faster email services  Music.8K bits per second  33.

Can fall back to slower speeds if the line cannot handle the modem's fastest speed. More bandwidth results in improved streaming audio/video. Cons:  Availability-limited to homes/businesses with cable access. so performance doesn't depend on your distance from a central cable office.  Cost-includes installation fees and monthly charges (around $40.  Slow -.  Often requires commitment to a cable TV package. Upload speeds can be limited to as low as 28. with download speeds approaching 56K under only perfect conditions. Cons:  Dial-up connection uses existing phone line. telephone calling. leading to "always on" access.  Cost-includes installation fees and monthly charges (around $50. video conferencing and other high-bandwidth services.  A firewall is necessary to ensure home network security  Service is not infallible.  Service can be somewhat unreliable (busy signals.What Type of Access is Available to You? Many ISPs offer different levels of Internet access. Cable Modem Pros:  Uses coaxial and/or fiber-optic cable rather than phone       lines for data transmission. 56K Dial-up Pros:  Uses existing phone lines.00 per month). Uses the existing phone line in most cases. ISDN (Integrated Services Digital Network) Pros:  Can provide 2-4 times the speed of a 56K modem.00 per month or less. Cons:  Availability-limited to homes/businesses with a dedicated copper wire running between it and the phone company's nearest central office. 168 Section 4-2: Connecting to the Internet 168 .6K.8K to 33. Can connect multiple computers on a single line. More bandwidth results in improved streaming audio/ video. etc). Faster than a 56K dial-up modem. Cons:  Requires special equipment that can drive up your cost. Convenient for homes already wired with cable access. telephone calling.00 per month). Can connect multiple computers on a single line. application programs.  Lower cost-usually around $22. spontaneously terminated sessions. leading to "always on" access. DSL (Digital Subscriber Line) Pros:  Can fall back to slower speeds if the line cannot handle the      modem's fastest speed. online games. application programs. Does not tie up existing phone line.  Uses digital rather than analog signals to transmit data.  Need a firewall to ensure home network security  Service is not infallible.  Data is not compressed so transmission rates can be comparable to 56k-at more cost. making it impossible to receive phone calls unless another line is installed.  May be replaced by other technologies. Does not tie up existing phone line.8. Faster than a 56K dial-up modem. online games. video conferencing and other high-bandwidth services.Can be limited to speeds of 28.

Section 4-3: Using Internet Explorer By the end of this section. learners should be able to:                          Review web browser basics Discuss cached web pages Refresh and stop web pages Define a search engine and provide an example Demonstrate effective searching techniques Identify IE's toolbars. Status bar. Status bar. and Explorer bar Show and hide toolbars. and Explorer bar Move and resize toolbars Customize the Standard button toolbar Understanding tabbed browsing Set a home page Access Favorites Add to Favorites Organize Favorites Rename and Delete Favorites Access History Customize History Search using Internet Explorer Save pictures Copy and paste text from a web page Email a link Print a web page Use the highlighting feature Change text size and font Change text and link color 169 Section 4-3: Using Internet Explorer 169 .

the browser displays the pages from the cache instead of requesting them from the web server. have you tried clicking the address bar's drop down menu to display a list of sites you've recently visited? What about the Back and Forward button's drop down lists of recently visited sites? If you've used any of the methods listed above to surf the Web.Browser Basics If you found our web site. Cache Have you ever started typing your favorite website's address. 170 Section 4-3: Using Internet Explorer 170 . Here is a quick review of web browser basics:     To return to the last page you viewed. you're already familiar with your web browser's basic tools such as the Back button. click your Back button. type the URL in the address bar and hit the Enter (Return) key on your keyboard. This makes surfing the web faster and easier. Click the drop down menu to the right of the back and forward buttons to view and select from a list of recently visited sites. you are using your web browser's cache. When you revisit your favorite sites. and the entire address displays? Or. To visit a web page. click the Forward button. Forward button and Address bar. To return to the page you visited before you clicked the Back button. Your web browser stores recently visited sites (as temporary Internet files) on your computer's hard disk.

Refreshing requests fresh pages from the web server rather than from the cache stored on your machine's disk. NOT. when viewing a discussion forum. Search Engines Instead of trying to guess where certain information may be located on the Web. free AND coupon. Most browsers include a Refresh button on the toolbar. if you put quotes around "free online computer training. you need to refresh. (F5) Most browsers include a Stop button on the toolbar. or a news-driven website. but your results may be too broad.  You mistyped a URL. if you simply type. you may not be getting the most up-to-date information a site has to offer. post* could produce postwar. Tips for Effective Searching Beware of using slang or partial words. For example. Use OR (all caps) to include any of the search words (rather than most. casserole NOT chicken NOT beef. George Washington OR Bush. Goodwill. or reload.  A page is taking too long to load.  You get a message that a web page cannot be displayed. Wildcards. 171 Section 4-3: Using Internet Explorer 171 . For example. For example. The asterisk (*) can be used to replace multiple characters. and spell them correctly.Refreshing and Stopping Web Pages While using your browser's cache may increase ease of use. postgame. and capitalization. Use AND (all caps) to search for multiple words that must appear in a web page. For example. free online computer training. Goodwills. Put quotes around a phrase so each word in the phrase isn't searched for separately. you may have some luck. flick instead of movie." Stop a web page when:  You want to stop a web page from loading. If you use slang or parts of words.) For example. Some search engines support a plus sign (+) in place of AND. Use NOT (all caps) to exclude certain words or phrases. or postmarital. A search engine searches for keywords and returns a list of documents where the keywords can be found. File Not Found. OR. the search engine searches for each of the words individually in a web page. The percentage symbol (%) can be used to replace only one character. or Macs instead of Macintoshes may yield different results. For example. Most search engines allow you to search using plain language relevant to the topic of interest. good will. For example. meaning you don't have to know any special programming tricks to effectively search the Web." the search engine searches for that entire phrase in a web page. and Good Will may yield different results. AND. search engines allow you to search both the Web and newsgroups. goodwill. However. (Esc) Refresh a web page when:  You want to view the latest version of the page. "Error 404. Be aware of pluralizing your words. For example. Use correct spelling. For example. To do so. Phrases. or free + coupon. a web page.

or if you have a secure connection. You can search for something by typing in the box and pressing the magnifying glass button. The Standard buttons bar displays commonly used buttons such as the Back. Favorites. Status bar and Favorites Center Internet Explorer's Status bar and Favorites Center offer additional web navigation methods. located at the bottom of the IE window. particularly for security reasons. indicates when a web site is found.Toolbars Internet Explorer features customizable toolbars to help you navigate the Web. Type new URLs or search terms into the Address bar. and Print buttons. The Search Box is to the right of the address bar. It is always a good idea to display the Status bar. The Favorites Center is a sidebar located in the left side of the IE window. Note that the Favorites is not made visible unless you choose it. loading. History. It's a convenient way of accessing the Favorites list. and Search function. Also in the address bar are the Refresh and Stop buttons. History list. 172 Section 4-3: Using Internet Explorer 172 . The Address bar displays the address. Forward. or URL. The Status bar. waiting for reply. of the web page you are currently visiting.

 The mouse pointer becomes a double-headed arrow. Click and drag until toolbar is desired size. Customizing Toolbars In newer versions of Internet Explorer. Explorer Bar. Explorer bar. Hover your mouse pointer over the resize/move toolbar handle. The mouse pointer becomes a double-headed arrow. and Favorites Center. To show or hide the toolbars. left. Status Bar. To resize a toolbar:     173 Look for the resize/move toolbar handle.Show and Hide Toolbars.  When moved. Status bar. toolbars "snap" to the outer edge of the IE window.  Click the clear or show the checkmark for each item. Section 4-3: Using Internet Explorer 173 . To move a toolbar:  Look for the resize/move toolbar handle. or Favorites Center  Click then choose Toolbars.  Click and drag a toolbar up. you can show and hide the toolbars. OR  Right-click the toolbar and click to clear or show the checkmark for each item. Status Bar. or right.  Hover your mouse pointer over the resize/move toolbar handle. down. you can move and resize the toolbars. Explorer Bar and Favorites Center In newer versions of Internet Explorer.

there is a list of Available toolbar buttons. In the left-hand scroll box. To change the text options featured on your buttons:  Right-click the toolbar choose Customize Command Bar.         Right-click the toolbar and click Customize.  Click to clear or show the checkmark for each item. Click Close to display new options. Choose from:  Show all text labels  Show selective text  Show only icons To change the size of your button icons:  Right-click the toolbar choose Use large icons.Customizing the Standard Button Bar: You can further customize the Standard button toolbar by adding or removing Standard buttons. In either scroll box. click to select a button you would like to add or remove. In the right-hand scroll box. 174 Section 4-3: Using Internet Explorer 174 . The button is now added or removed from the toolbar. You can even change the appearance of your buttons. The Customize Toolbar dialog box opens. there is a list of Current toolbar buttons. Add or remove a button from the Standard button bar:  Click OR then choose Toolbars Customize. Click the Add or Remove button.

has incorporated a new feature known as tabbed browsing. such as blue. you had to start a new browser window every time. you can have more than one web page going without having to open another Internet Explorer window. The small tab will always be the last one on the right. Opening a linked page in a new tab    Right-click on a link. the one you are currently looking at will appear to be in front of the other tabs and highlighted in a darker. In older versions of Internet Explorer. Press Ctrl + T When you have more then one tab (webpage) open. Each tab is it’s own webpage Click here to create a new tab Current tab Creating a new tab   OR  Click on the small tab next to your current tab. while the non-active tabs will be in a lighter color. Using tabbed browsing. if you wanted to have more than one web page open. Closing tabs (Note: You must have more than one tab open)  OR  Press Ctrl + W Click the x on the right corner of the tab. such as gray. Type the website in the address bar. Choose Open in New Tab. The webpage will open in a new tab. besides having a new look.Understanding Tabbed Browsing Internet Explorer 7. 175 Section 4-3: Using Internet Explorer 175 .

 The Use Blank button sets a blank page as your home page. 176 Section 4-3: Using Internet Explorer 176 .  Click OK.com as your home page. OR  If you like the current page and want to set it as your new home page.org should be your home page. Click the circle next to the option you’d like to choose. you might prefer http://www.  Click OK. if you want to start each Internet session with GCF Global Learning.weather. Change your home page to make surfing the Web easier and more convenient.  Click Yes. This option is beneficial to those who don't want to begin each Internet session waiting for a home page to load. To change the Home Page:  Choose Tools Internet Options from the IE menu bar. OR  Click the arrow on the Home change homepage.  If not already selected. For example.  The Use Default button sets www. click the General tab.gcflearnfree. then choose Add or  A dialog box asks you if you want to add the page you’re on to your home page tabs.  Type a new URL in the home page section of the General tab. or if you want to use the webpage as your only home page. click the Use Current button. If you like to check the weather every time you log on. button on the toolbar.Setting a Home page Your home page is the first page you see when you start Internet Explorer (IE).com as your home page. The Internet Options dialog box opens.microsoft. http://www.

and organize your Favorites. Click on Favorites if not already there and the list will appear.  The Favorites Center appears on the left. To access Favorites from the Favorites Center:  Press the Favorites Center button on the toolbar. (Ctrl + I)  A Favorites list appears.  Click a Favorite to go to that web page. 177 Section 4-3: Using Internet Explorer 177 . You may need to click the double arrow at the bottom of the list to expand your choices. you have probably found a number of sites you'd like to return to in the future.  Choose Favorites from the IE menu bar. This feature comes with some pre-existing Favorites you may or may not find useful. To access Favorites from the IE menu bar:  Press the Alt key on the keyboard to bring up the menu bar.Access Favorites When surfing the Web. You can access. find. add to. You can keep track of your favorite sites without having to remember long URLs using the Favorites feature.  Click a Favorite to go to that web page.

The Add Favorite dialog box opens.  The page title appears in the Name text box. For example: "Welcome to GCF Global Learning Community Center. To add to Favorites using the Favorites Center:       Click the Add to Favorites button on the toolbar.org.Add to Favorites To add to Favorites using the IE menu bar:  Go to the page you want to add to your Favorites.  Click Add to add it to your Favorites list. Click the Add to Favorites in the drop-down menu. The page title appears in the Name text box.  Choose Favorites Add to Favorites from the IE menu bar.gcflearnfree. For example. Rename the page if you wish. Your new Favorite appears in the Favorites list. "GCF" may be adequate. 178 Section 4-3: Using Internet Explorer 178 . Click Add to add it to your Favorites list." Change the page title if you wish.  Press the Alt key on the keyboard to bring up the menu bar.  The Add Favorite dialog box opens. For example: http://www.

 Choose Favorites Organize Favorites from the IE menu bar. Rename. OR  Press the Alt key on the keyboard to bring up the menu bar.  The Organize Favorites dialog box opens. There are several methods of organizing your Favorites.  The Organize Favorites dialog box opens. you may want to organize them in folders.Organizing Favorites Once you add several Favorites. Move to Folder. click the Move to Folder button and drag and drop Favorites into folders.  Click a Favorite you want to organize.  Choose Favorites Organize Favorites from the IE menu bar. OR  Working in the Organize Favorites dialog box.  Drag and drop any Favorite into a preexisting folder. and Delete.  Drag and drop Favorites into folders. To Organize Favorites:  Press the Alt key on the keyboard to bring up the menu bar. Use this dialog box to Create a New Folder. 179 Section 4-3: Using Internet Explorer 179 .

 The Organize Favorites dialog box opens. Click the New Folder button. Choose Favorites Add to Favorites from the IE menu bar.  Choose Favorites Organize Favorites from the IE menu bar.  A new folder is created. Click the Create Folder button. To Create a New Folder:        Press the Alt key on the keyboard to bring up the menu bar. ready to be renamed. Click OK again to close the Add Favorite dialog box and add the new folder to your Favorites list. OR  Press the Alt key on the keyboard to bring up the menu bar. Name the folder and click OK. 180 Section 4-3: Using Internet Explorer 180 . The Create New Folder dialog box opens. The Add Favorite dialog box opens.Creating New Folders You may need to create new folders in order to keep your Favorites organized.

right-click a Favorite. OR  Use the Organize Favorites dialog box. right-click a Favorite.Renaming and Deleting Favorites You may need to rename or delete Favorites. Choose rename from the shortcut menu. 181 Section 4-3: Using Internet Explorer 181 . To Delete a Favorite:  In the Favorites Center list. OR  Use the Organize Favorites dialog box. To Rename a Favorite:  In the Favorites Center list.  A confirmation message appears. Choose Yes.  The name is now highlighted. ready to be changed. Choose delete from the shortcut menu.

you can find pages you've recently visited in the last few days.  Click a folder to display individual pages. To hide the Explorer's bar's History list:  Click the X in the upper right. click any site from the list.  Click the Delete button in the Browsing history area to clear your history and temporarily free up disk space on your computer. Customizing your History List You can specify how many pages are saved in your History list.  Click a week or day.  Click the History button. OR  Press the Favorites Center button on the toolbar.History Using the History feature. To access your History using the Favorites Center:  Press the Alt key on the keyboard to bring up the menu bar.  Click the web page icon to display the web page.  Choose View Explorer bar History  The Favorites Center opens and the History list appears in the left side of the window. Click the General tab In the Browsing history area. 182 Section 4-3: Using Internet Explorer 182 .  To view. click the Settings button In the History area. change the number of days that the History list keeps track of your pages. To specify how many pages are saved in the History list:     Choose Tools Internet Options from the IE menu bar. To see a list of pages you've recently visited:  Click the down arrow at the end of the Address bar. Click OK.

183 Section 4-3: Using Internet Explorer 183 . Searching from the Address bar:     Type in any key words you think the page may contain.  Click the magnifying glass button to search. Press Enter on the keyboard.  Results display in the bar. Click links that interest you.Search You can also look for web pages using the Search function. Your chosen search provider’s results display in a web page. Searching with the Search bar:  The Search bar is located to the right of the address bar. Choose a link that interests you.  Plug in any key words you think the page contained in the Find a web page containing text box.

Right-click the image. Right-click the item you want to save. To set a web page image as desktop wallpaper:      Go to the web page.  Click Save. Your new wallpaper should display. Choose Save Picture As from the shortcut menu. You can also save specific pictures. text. It will be saved in the list as Internet Explorer wallpaper. Minimize the window.Saving Pictures It's easy to return to previously visited web pages using tools such as Favorites and History. or links from web pages for later reference. 184 Section 4-3: Using Internet Explorer 184 . The shortcut menu opens. Click the Save in drop down box arrow to navigate to a new save location. The default save location is My Pictures. choose Set as Background from the shortcut menu. The Save Picture dialog box opens. Each new graphic you set as wallpaper will replace the old one. To save pictures:      Go to the web page that features a picture you want to save.  Rename the image in the File name text box if needed.

185 Section 4-3: Using Internet Explorer 185 . Emailing Links While surfing the Internet. You need to specially configure your e-mail program for the send a link in email method to work.  Open another application.  Choose Edit Paste from the menu bar or right-click and choose Paste from the shortcut menu to paste the text into the document of choice (for example. Right-click the body of the email message. you might want to copy and paste text. For example:      http://www. (an online newspaper. Right-click and choose Copy from the shortcut menu. you may come across an interesting site you want to share with friends or family.Copying and Pasting Text You can save specific text from web pages for later reference. if you want to save content from a site that features regularly changing content. Send the message. There are several different methods of sending a web page via email. Press the Alt key on your keyboard.  Choose Edit Copy from your web browser's menu bar or right -click the text and choose Copy from the shortcut menu. Some web pages include a "Tell A Friend" or "Email this Article" feature. OR To send a link in email:      Go to the web page. and then send the message. To cut and paste a link:  Go to the web page. Open your email program. For example. but you may want to be wary of who you give your email address to. Compose your email message. such as Word. for example.org. Choose File Send.  In the Address box. Compose your email message.gcflearnfree. and choose Paste from the shortcut menu. for example). select the URL.  Select the text you want to copy. a Word document). This may be convenient. Click Page by Email or Link by Email. To copy and paste text from a web page:  Go to the web page.

OR  Click the Print button on the toolbar to print the page (no dialog box will appear) To print a frame or item in a web page:  Right-click the frame or item. Print Frame.  Set printing options as you normally would.Print a Web Page Let's say you need to print a web page. or Print Target. The Print dialog box opens. To print a web page:  Press the Alt key on the keyboard. such as a map. 186 Section 4-3: Using Internet Explorer 186 . The shortcut menu opens.  Choose Print.  Choose File Print.  The Print dialog box opens. for offline reference.  Set printing options as you normally would.

depending on your selection. 3. Choose View Text Size from the menu bar. Mouse Pointer Displays when you roll your mouse over images that are not linked. A cascading menu appears. 7. Press the Alt key on the keyboard 2. The text size decreases or increases. you can double-click any text or image to highlight it. 6. To increase text size: 1. Changing Text Size Changing text size can improve readability. Repeat steps 1-3 and choose Medium to return to the default. When your mouse pointer becomes the insertion point. you've probably noticed the mouse pointer's various states: the insertion point. Finger Displays when you roll your mouse over text and images that are linked. the mouse pointer (arrow). Choose Smallest or Largest as needed. As you move around a web page. 5. and the finger.Highlighting Internet Explorer includes some accessibility features. 4. Insertion Point Displays when you roll your mouse over text that is not linked. 187 Section 4-3: Using Internet Explorer 187 . The default is Medium. You can highlight text if you have difficulty seeing the insertion point.

Those with low vision and/or color blindness may have difficulty viewing certain colors. Click the General tab. On the General tab. The Colors dialog box appears. sizes. click the fonts you want. Note: Graphics cannot be resized or changed in any way (including color) using a web browser. Changing Color While changing text size and font can increase readability. Note: Graphics cannot be resized or changed in any way using a web browser. and background colors. click Colors. To display text in a different font:     Choose Tools Internet Options from the menu bar. Click the Fonts button. Change the color settings as needed. web designers don't always take this into account when determining font colors. To change how page colors are displayed:     On the Tools menu in Internet Explorer. In the Web page font and Plain text font lists.Changing Font Sometimes. However. changing the font can increase readability. 188 Section 4-3: Using Internet Explorer 188 . so can the use of color. click Internet Options.

Section 4-4: Browser Security By the end of this section. learners should be able to:        Discuss the importance of Internet security Discuss the importance of password protection Define e-commerce Determine if a website uses SSL Upgrade the level of web browser security Determine how websites use cookies to track data Control cookies 189 Section 4-4: Browser Security 189 .

(I don't live in Tallahassee. accounts. and files are often password protected. Password Do's Computers. available to anyone. Your local administrator and/or ISP may recommend when it's best to change your password. Also. For example. Remember. Use a combination of numbers and letters. don't knowingly give your password to anyone. However. ASAP (as soon as possible) or NATO (North Atlantic Treaty Organization) is far too familiar (and short. For example. for that matter) to make a solid password. Don't choose a password that can be easily traced to you. there are criminals (sometimes referred to as "hackers" or "crackers") who would like to break or "hack" into your computer for a variety of reasons. One of your first lines of defense against potential hackers is password protection. some passwords are cAse-SeNSitiVE. For example: In Tallahassee Playing Piano for Grandpa March 4. or files. 190 Section 4-4: Browser Security 190 . For example. child. change your password immediately. Or your name. pet.)  Do not use the example just given as your password. Don't use well-known abbreviations. can't be found in the dictionary. web mail. the name of your spouse. Don't use the same password for your separate accounts.  Next. Think the woman standing behind you while you      use the ATM is too close for comfort? She may be. There's a lot to know regarding Internet security. Hackers use dictionaries as a tool to discover passwords. is not a common acronym. Don't use a "one size fits all" password. this is a blatant security risk. phone number. ten characters. and can't play piano for anyone including my grandpa. Don't ever use your user name as your password. you are probably concerned with Internet security. In this unit. it is on public display. a combination of letters and numbers based on a phrase. Unfortunately. particularly if you use a laptop.  Do use a password that is at least eight to ten characters long. using your birth date.  Do memorize your password. programs. The purpose of a password is that no one but you can log in and start using your account. relative. Remember. This is the easiest password to crack. for that matter. create a sentence or phrase. you'll learn some of the basic things you can do to ensure that your computer. Don't keep an electronic list of passwords on your computer. etc. if you notice your account has been compromised in any way. Many people change their password once every three to four months. programs. Your password would look like this: itpp4gpa34  It's easy to remember. use different passwords for your employer's computer network. etc. and the sensitive data stored in your computer. Creating a Good Password  First. and the information is not personal. in March or any other time. base your password on that phrase. A longer password provides greater security. Don't use words that can be found in the dictionary. etc is a bad idea. That goes for foreign dictionaries as well. social security number. A password (along with a user name) grants you access to protected computers. add this basic level of security. will remain safe and secure.  Do change your password on a regular basis. Whenever possible. files.The Importance of Being Safe If you use the Internet on a semi-regular basis. programs. While you may find it convenient to keep a list of your user names and passwords beside your computer.  Do password protect computers. voicemail. Password Don'ts  Don't let anyone look over your shoulder while you type in your password. ISP.

An electronic purchase form may look something like this: First Name Last Name Email Password Confirm Password Street Address City State Zip Shipping Address City State Zip Credit Card Type Credit Card Number Expiration Date Have you ever wondered what happened to that information once you click "send?" Is the information secure as it travels over the Internet? How can you be sure? 191 Section 4-4: Browser Security 191 . you can buy books. tickets. and more on the Internet. clothing. Online shopping is called e-commerce. toys. You usually buy goods and services online using a personal credit card or debit card.E-Commerce These days.

What is SSL technology? Many e-commerce websites use SSL technology.Secure Sockets Layer (SSL) Most security measures involve passwords and data encryption. Depending on your browser. SSL is active. For Internet Explorer. Click on the lock symbol and then click on the View certificates link at the button of the pop-up. Next. . a third party can't intercept the data. This way. To read an encrypted file. How can you be sure SSL in is effect? First. Data that is "encrypted" is just a fancy way of saying that data is turned into secret code. an encryption method and industry standard. you have to have access to a secret key or password. or in effect. When accessing a secure web server. 192 Section 4-4: Browser Security 192 . Make sure the certificate is "Issued to" the Web site and the "Valid from" dates are current. while being exchanged." or encrypted. You can also make sure SSL is in effect by looking at your browser's URL address box. SSL transfers information securely across the Internet. the first part of the URL will change from http:// to https//:. sensitive information is "scrambled. if you see an unbroken key or lock symbol look next to the address bar. check the Certificate. Once your browser connects to the web server. to protect the security of your credit card. check your browser window.

128-bit Encryption What is the difference between 128-bit and 40-bit encryption? Without getting technical. That way. With the increasing computing power of potential criminals. When filling out an online order form. Instead. When you arrive at that page.) Read the order form.) When retailers require an email address. the main difference is that 128-bit encryption provides a significantly greater amount of protection than 40-bit encryption. About Us. look for answers to questions such as:       What kind of information do they collect? How do they use my information? Do they share my information with third parties? How do I access my information? How do I update or delete my information? How do I remove my information from email. don't blindly fill in every blank field. (Sometimes marked by an *asterisk* or different color. consider placing your order by phone. Privacy Tips While you shouldn't be afraid to make an online purchase. if you receive a lot of spam. you may end up with a lot of unwanted email." (Yahoo and Hotmail are just two examples of sites that offer free web mail. then choose File Properties from the menu bar. 128-bit encryption remains a very strong method of security for the foreseeable future. Customer Service. phone. or Privacy and Security. look for the fields that are required to make the purchase. you should be informed on how the online retailer will use your personal information." Verify Your Security Level on Secure Sites For Internet Explorer. and postal mailing lists? Do they use cookies? 193 Section 4-4: Browser Security 193 . Look for links such as Help. use your junk mail account rather than your personal ISP email account. FAQ. 128-bit encryption is millions of times stronger than 40-bit encryption. Privacy Policy. Ever wondered how those "spammers" got your email address? Create a free web mail account and use it as for "junk mail. greater level of security is becoming more necessary. first press Alt on your keyboard. Roughly speaking. Your web browser should have at least "128-bit encryption. If you have any doubt about a web site's security level. you can simply create another junk mail account. Watch out for areas that are "pre-selected" for your convenience (such as checkboxes).

you may turn cookies on or off. Controlling Your Cookies Depending on your web browser.Cookies Many e-commerce web sites use cookies. At GCF Global Learning. click on the Advanced button 194 Section 4-4: Browser Security 194 . Customizing cookie settings  Choose Tools Internet Options from the menu bar. You don't have to type the same information into a frequently used site over and over again. These cookies expire when you leave our site and do not store personally identifiable information in the cookie. For example. or alerted when a cookie is placed on your hard drive. we use a special type of cookie called a session cookie. and certain ads or products display because of what you've purchased in the past. While cookies may seem like an invasion of privacy. Other sites cannot read them.  Click the security slider and drag it up and down to your desired privacy settings. A cookie is a small file that a web site puts on your hard drive so it can remember something about you at a later time. They may also save you some time. such as a personalized MSN or Apple start page.  Click OK.  If you want to override the settings. Each level has its own description. Cookies help keep track of your order. We use session cookies simply to keep track of how many members and registered students use the site. a cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited.  Click the Privacy tab. etc. See your browser's Help menu for more information. Cookies allow you to "personalize" web sites. they can improve your online experience.

 Understand the risks your children face on the Internet  Understand the need for guidelines  Understand the need for rules governing Internet use in the home  Understand the importance of keeping your computer in a                public place State the benefits of a family-friendly ISP Encourage the use of a kid-friendly search engine Create an Internet use agreement Recognize quality Web sites State general guidelines for communicating online Help children understand the risks involved in chat rooms. learners should be able to:  Identify the major threats that you and your children face                          online Define a virus Define a worm Define a trojan horse Identify a hoax State how to avoid computer worms Define email spam Define hacker threats Define identity theft Understand the importance of anti-spam protection Understand Digital Signatures and Digital Certificates Understand the types of commercial products available to protect email. Make sure Your browser is secure How to research a seller Importance of privacy statement Why to pay by credit card Importance of keeping your password secret  Why you should print a receipt  Understand the importance of knowing the sites that your children visit. Understand the importance of anti-spyware software Understand how anti-spyware works Know what resources are available to protect your computer against spyware Understand the importance of anti-virus protection Understand how anti-virus software works Know what resources are available to remove and/or protect your computer against viruses. instant messaging. Understand the importance of firewall protection Understand how firewalls work Know what resources are available to provide firewall protection.Section 4-5: Internet Security By the end of this section. worms. forums. or harmful code. newsgroups. and bulletin boards Help children understand the risks of pornography Help children understand the risks of email Help children to become aware of cyberstalking and harassment Define file sharing and Peer-to-Peer programs Understand the risks in downloading music Understand the risks in computer games and other software downloads Understand how to assign sites to security zones in Internet Explorer Understand how to use the Internet Explorer Content Advisor Know what resources are available for you to filter Web sites and content 195 Section 4-5: Internet Security 195 .

They will meet people you don't know -. Is spyware. There are also some commercial products that you can buy to monitor computer activity. instant messaging. as well as commercial products that can be purchased. which search engines are kid-friendly. and what activities they do online. Because much of this material is copyrighted. seven days a week. this course discusses how to establish ground rules for Internet use in your home. But when you have DSL and cable modem Internet connections. You can also evaluate the quality of your firewall protection How Do You Keep Your Children Safe Online? In addition to the malicious threats that we've just discussed. If you truly want to protect your family and children while they're online. The Microsoft Internet Explorer Web browser has some built-in capability to assign Web sites to security zones and limit exposure to content. and email -. Both a cable modem and DSL allows your computer to send and receive Internet data at faster speeds than dial-up. online games. Somewhat similar to monitoring. and perhaps even cyber stalking and/or harassment. video conferencing and other high-bandwidth services. Your children will be exposed to pornography. including pornography and hate content. adware. In addition to these dangers. Many of the threats that your family and computer face on the Internet include viruses. and online games. We discuss free resources and commercial products that aid this effort. email threats. 365 days a year. And there are many more ways to communicate with someone online other than sending an email message. newsgroups. you should know how to use the Internet. application programs. what sites your children enjoy. Trojan horses. Your children can expose your computer to threats introduced by software downloads.and perhaps correspond with them frequently. viruses. hoaxes. it also means that your computer is connected to the Internet 24 hours a day. and cookies. we discuss firewalls and how they can be used to protect your computer and family from outsiders who try to access your computer to controll what Web sites your children can visit. keystroke logging. filtering software can restrict your children's access to certain undesirable material on the Internet. Your Web browser provides certain features to allow you to monitor your children's access to Internet content. More bandwidth results in improved streaming audio/video. It is up to you to investigate the ISP that is best suited for your family needs. How Do You Protect Your Data and Computer? After introducing the many threats and dangers. there are also people who operate those computers. or worms affecting your computer's performance? We discuss how to scan your computer from spyware and other harmful code. We discuss free resources that are available to you on the Internet. Become acutely aware of what your children are capable of doing in the online environment.What are the threats? As the Internet has grown in volume so too has its technology. worms. but also how to protect and remove these dangers. stating what functions are allowed or are not allowed on the Internet. we provide some practical information on how to protect your data and computer. the threat of illegal downloads is ever present. Perhaps you need a formal written agreement that you and your children sign. music downloads. Any computer that is connected to the Internet all the time is more susceptible to possible Internet attack than computers accessing the Internet through a 56K dial-up connection. You don't know who they are. 196 Section 4-5: Internet Security 196 .in chat rooms. spyware. Experiment for yourself. and identify theft. There are both free tools and commercial products you can use to protect your home. Lastly. discussion boards. We also discuss hacking. and how to recognize quality Web sites. telephone calling. One of the biggest technological breakthroughs is broadband Internet access.

Rather. Unlike viruses. introduce a virus to your computer. And when many people use this software. and file-sharing. but instead. 197 Section 4-5: Internet Security 197 . Some viruses are disguised as legitimate computer programs. co-workers. worms do not attach to other files or programs. What is a Trojan Horse? No. What is a Worm? Worms are computer programs that replicate themselves and often interferes with the normal operation of a computer. Trojans do not replicate themselves. opening e-mail attachments. It frequently hides in games and other small software programs so that when you download it. and neighbors use the same software. or to specify certain processes to run when documents are opened or closed -. friends.may be written to infect data files.What is a Virus? According to Webopedia. While worms have been known to delete files or send email documents they typically reside in memory. One example of a Trojan Horse is a program that claims to find and delete viruses.where users can program certain keystrokes to execute certain commands. while others can cause serious damage or affect program and system performance. Others may use macros written into popular software products -like Microsoft Word -. it's not a horse that you saw in the movie Troy. they leave behind a program that can be contacted by another computer. Unlike viruses." Many popular programs like Microsoft Office appear on different computers in different households. A Trojan Horse is a program that initially appears useful or benign and fools a user into running it. and slow down your computer. they begin to share information through downloading files. Trojans have also been known to destroy files on your hard disk. displaying Web pages. or network. program. trading floppy disks or zip disks. Some viruses do little but duplicate themselves. The likelihood is great that many family members. Worms tend to spread more rapidly than computer viruses because they often take advantage of automatic file sending and receiving to spread themselves over the network from one computer to the next. you unknowingly execute it on your computer. a virus (opens in a new browser window) is a "program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. eat up system resources. They unknowingly open the door to viruses.

visit this site to see if it is listed and what it says. up-to-date. Don't open attachments that reveal a file extension of EXE. Don't trust icons or pictures that are associated with file attachments. Top 10 Tips to Avoid Computer Worms 1. 6. 9. The best course of action is to merely delete these hoax emails. VBS. Hoaxes are scare alerts started by malicious people that are passed on by innocent users who think they are helping the community by spreading the warning. Or they might be disguised as a promotion that sounds too good to resist.Hoaxes Many of us have received email chain letters that warn impending viruses. 4. Keep your operating system and applications. 3. a global leader in information security. particularly email applications like Microsoft Outlook or Outlook Express.VSB) that entice you to execute them. 5. Do not forward these hoax messages. Avoid downloading files from public newsgroups (Usenet news) 10. Do not share your folders with other users unless it's necessary. Never accept attachments from strangers in online chat systems such as AOL Instant Messenger. If you are concerned about a bogus email you received about a new virus or sales promotion. Symantec. like a logo of a well-known software product. Get the updates directly from the vendor. 7. Avoid attachments with sexual file names (NUDES. or PIF. SHS. 198 Section 4-5: Internet Security 198 . 2.or just power it down. 8. Try to avoid sending or receiving mail that contains attachments. Do not open attachments or follow Web links received in an email advertisement or other unsolicited e-mail. Disconnect your network or modem cable when you're not using your computer . There have been many reported cases where e-mail systems collapsed after dozens of users forwarded false alerts to other users. maintains a page on its Web site that contains a list of known hoaxes.

the potential for hackers to break into them and steal or destroy personal and financial information grows. you may find your email address on even more lists. Consider the following:  According to a recent MSNBC article. you tell the sender that your email is in fact valid. by purchasing and installing on your computer or network a virus-protection program." In general. Such activities may include fraudulent use of credit cards. This is particularly true if you have a cable modem or DSL connection. Alternatively.com/cybertip or call 1-800-843-5678 File Attachments If you receive an unsolicited commercial message.Email Spam When it comes to email. or false applications for loans and credit cards. Delete any email that contains suspicious file attachments. the biggest invasion of privacy is spam or unsolicited junk mail.on this task. Identity Theft It's fairly easy for criminals to obtain personal data. you should not open any attached file whose name ends in ". Increasingly. By responding.or 7. allowing them to interrupt service and/or commit identity theft. Hackers As we rely more and more on computers. don't follow any links or purchase products that were advertised in this mail. Families broadcast their email on the Internet.including credit card information -. home users frequently give out personal information if requested. Once found. you can evaluate your computer's current level of protection at the Symantec Security Check Web site.to someone you don't know. where your IP address rarely changes. You don't know who sent the unsolicited email. Frequently. go to the National Cyber Security Alliance's Web site and take the self test.missingkids. even if it is a good offer. is referenced as saying that 2/3 of all email traffic is spam. or even become the target of hacking attacks. You are essentially always online. You can also protect yourself against viruses carried by e-mail or by computer files that you've received on a floppy disk.5 days per year -. And never buy anything advertised via spam.exe.  McAfee reports that "49% of Americans spend more than 40 minutes per week deleting spam. 199 Section 4-5: Internet Security 199 . Hackers use automated tools like IP address searches to look for computers connected to the Internet. it's best not to respond to spam or mail from someone you do not know. Identity theft occurs when someone obtains and then uses your personal information without your permission to commit fraud or other crimes. The Internet has become a very attractive place for scammers or criminals to obtain such information as passwords and banking information. These records make it easy for criminals to get control over accounts in your name and assume your identity. and continue to put sensitive information onto them. people and companies send mass email mailings to thousands of people to try and get them to buy something or to visit a Web site. Certainly. The presence of a return address does not mean that it's a legitimate email address. even though you may not be browsing on the Internet. The site also provides Top Ten Security Tips for more information on keeping your computer safe from hackers. MessageLabs Inc. Report any activity that appears to be illegal to CyberTipline at http://www. with 14% reporting they spend as much as three and a half hours a week -. Have you seen the commercial where the guy is looking through his neighbor's trash can to find a payroll receipt? How many of us simply throw this or credit card and bank statements in the garbage without thinking? It's probably more than anyone would care to admit. And more lists mean more spam. Unfortunately. To find out if your computer is at risk. fraudulent withdrawals from bank accounts. respond to spam. they attempt break in and then take control of the computer. So never send a photograph of yourself or any personal information -." Clicking on such files could activate a computer virus that might affect how your computer operates and/or damage the information stored on your computer.

9.com Call 888-EXPERIAN (397-3742) to order a credit report Call 888-EXPERIAN (397-3742) to report fraud TransUnion http://www. 7. 3. Do not download files sent to you by strangers or click on hyperlinks from people you don't know.experian. Contact the fraud units of any one or all of the three credit bureaus: Equifax http://www. 2. Try not to store financial information on your computer unless absolutely necessary. 4. especially if you use a high-speed Internet connection like cable modem or DSL.equifax. Use a secure browser -. Monitor your mail and credit-card bills for evidence of new fraudulent activity. Check your financial information regularly. Use a firewall program.transunion. 4. 2. Look for Web site privacy policies. File a police report. 200 Section 4-5: Internet Security 200 . Top 10 Ways to Avoid Becoming a Victim Of Identity Theft 1. or when a new virus alert is announced. 1.com Call 800-888-4213 to order a credit report Call 800-680-7289 to report fraud 3. Maintain careful records of your banking and financial accounts. 10. 5.software that encrypts or scrambles information you send over the Internet -. File a complaint on the Federal Trade Commission (FTC) Web site or by telephone at 1-877-ID THEFT. 8. 5. Update your virus protection software regularly. Periodically request a copy of your credit report. Contact all creditors and financial institutions of those accounts that have been tampered or opened fraudulently.com Call 800-685-1111 to order a credit report Call 800-525-6285 to report fraud Experian http://www.What To Do If You Are A Target of Identity Theft Or Fraud Act immediately if you think you've become a victim of identity theft! Quick action will minimize the extent of damage to your personal funds and financial accounts. Don't give out personal information to others.to guard the security of your online transactions. 6.

The rest of this section discusses some measures you can establish with Microsoft Internet Explorer and Microsoft Outlook or Outlook Express. there are some precautions you can take to filter out such messages from your inbox. You can also create a digital signature yourself using the Selfcert.  A Digital Certificate is a digital means of proving your identity.bat.free and commercial -. The following ISPs offer anti-spam functionality in their packages:     America Online MSN AT & T Verizon You can test the security of your email system by accessing the GFI Email Security Test. Certificates that you create yourself are considered unauthenticated and will generate a warning in the Security Warning box if the security level is set to High or Medium. but the best hope you have is to control it. Inc. We also told you that a virus or worm may be introduced to your computer if you open any malicious attachments sent with an email.exe. what your ISP may be able to do for you. Depending on the Internet service you've purchased.exe tool. or forward it to another person.  An email attachment will provide a prompt to save the attachment to your hard disk. .vbs. you Digital Signatures and Digital Certificates Microsoft Outlook in Office 2003 uses a technology that allows you to access a file by using a digital certificate. We've told you not to respond to this email. and what anti -spam software solutions -. which is a freeware program that enables you to delete virus emails and spam directly on the mail server before you download them. Free Anti-Spam Tools on the Internet The first place to look for anti-spam software is your ISP's Web site. This site tests your email program by sending you a number of emails that probe your mail system.are available to manage your inbound and outbound email messages. The message in the Inbox might display a paperclip icon in the Attachment column to let you know that the message has an attachment. . Your certificate is sent when you digitally sign messages to help authenticate youself to the recipient.) are blocked by Outlook so you cannot see the attachment. You will also see a list of the blocked attachment files in the InfoBar at the top of your message. follow any links contained in it. You can obtain a digital certificate from a commercial certification authority. you may already have this feature available for you to use. Another product that you can evaluate is Mail Washer. Blocking Dangerous Attachments in Microsoft Outlook Microsoft Outlook checks the file type of each attachment in a message you receive or send against the file types on the email security attachment file type list.  A Digital Signature is a private electronic key that confirms the document originated from the signer and has not been altered.Understanding the Importance of Anti-Spam Protection The largest invasion by far comes in through spam or unsolicited email. such as VeriSign. it is treated in one of two ways. If an attachment is a file type that can contain code and run without warning.  Certain file types (. Once you have saved the attachment. Other than ignoring the email. 201 Section 4-5: Internet Security 201 . is there anything else you can do? Luckily. You will never completely stop spam.

com/ Disclaimer: GCF Global Learning® does not endorse or recommend any particular brand of software.com/ Spam Inspector Spam InspectorTM is a spam filtering engine that quickly identifies and separates the hazardous and annoying spam from your legitimate email. An annual subscription runs under $35.com/index.Commercially-Available Anti-Spam Software Several commercial products are available on the market to help reduce or eliminate the spam that infiltrates your email system. Visit the company Web site at: http://www. Incredimail. Outlook Express.out of your email inbox.email scams. McAfee SpamKiller can be purchased for under $40. Symantec's Norton AntiSpamTM 2004 can be purchased for under $40.symantec. Spam InspectorTM AntiSpam Software for Outlook. including offensive content and potentially dangerous identity theft scams. McAfee Spam Killers McAfee SpamKiller integrates directly with Outlook and Outlook Express to keep inboxes clean and free of spam.contentwatch. Norton AntiSpam also blocks intrusive pop-up and banner ads.com/ Norton AntiSpam According to the Symantec Web site. Based on personal and global learning networks. EmailProtect Email Filtering can be purchased for under $30 per year. Visit the company Web site at: http://www. detecting and flagging unsolicited messages while promptly delivering valid mail. Visit the company Web site at: http://us. Eudora.mcafee. 202 Section 4-5: Internet Security 202 .giantcompany. and Hotmail can be purchased for under $30.htm EmailProtect EmailProtect from ContentWatch provides filtering and spam blocking controls -. and even pornographic email -. Symantec's Norton AntiSpamTM 2004 works with any POP3 email program to filter incoming mail. unsolicited offers. Visit the company Web site at: http://www. You control who may send email to you or prevent emails to reach your Inbox.

Search & Destroy: 1. removal and updates Integrate update functions New spyware software is written and introduced to the Internet all the time. Select the "Check for Problems" option to start the scan. the main benefits of anti-spyware software are to:          Remove adware. Spyware can also hog system resources like memory and hard disk space. there are differences between the products. spyware. 5. 203 Section 4-5: Internet Security 203 . quarantine and delete unwanted programs Back up every removed problem Permanently block threatening ActiveX downloads Permanently block known tracking cookies for Internet Explorer Permanently block threating downloads in Internet Explorer Provide detailed information about problems found Set up automated scanning. we'll briefly illustrate how it is used. Select the "Search for Updates" option to make sure your software is current. In this section. Spyware can also place unwanted ads on your computer. Remember. Spybot . scan files on the hard drive. There are several free scans that are available to help you understand how spyware invades your computer. 3. To initiate a scan of your computer using Spybot . snoop into chat programs and word processor applications. dialers. It collects information about what you are doing. Te only way to properly safeguard your computer is to have the current version of the software to make sure your computer is always protected. Spyware can monitor keystrokes. If any spyware is found. keyloggers.Search & Destroy starts scanning the selected drive for any known spyware. read cookies. it provides a detailed list so that you can delete or quarantine them. Trojans Detect. install other spyware programs. provide outsiders with information about your computer habits and potentially expose your user IDs and passwords to thieves. Only you can determine which software is suited to meet your family's browsing patterns.Search & Destroy software. 2. Spybot Search & Destroy Spybot . where you are going and then transmits that information to another computer through your Internet connection. In this section we'll illustrate how to use Spybot .Search & Destroy is free anti-spyware software that you can download from the Internet.The Importance of Anti-Spyware Protection Spyware is software that monitors your activity on the Internet. and monitor Web sites that you visit. How Do Anti-Spyware Tools Work? While many anti-spyware programs perform essentially the same functions.Search & Destroy to perform a scan of your computer. Both free and commercial software are also available to remove known spyware programs. It can also compromise your privacy. 4. Run the Spybot .

1. 4. 2. The Scanning Results are displayed when the scan is completed. Please note that a more robust product is available for purchase. 3. 6. Run the Ad-aware software. Select the Perform smart system-scan radio button and click the Proceed button to start the scan. Define the parameters of the scan by selecting the Use custom scanning options radio button and click the Proceed button. quarantine. 204 Section 4-5: Internet Security 204 . Define the drives and folders to be scanned by selecting the Select drives\folders to scan radio button and click the Proceed button. Click the Scan Now button. or delete files identified as spyware. 5. You can ignore.Ad-aware from Lavasoft Ad-aware is another free anti-spyware product that you can download and use on the Internet.

Visit the company Web sire at: http://www.webroot. extending your protection against non-viral malicious software that can evade your existing security software and invade your personal privacy. removable and optical drives for aggressive advertising and tracking components. Visit the company Web site at: http://www.Free Anti-Spyware Removal Tools on the Internet The first place to look for anti-spyware or popup blocker software is your ISP's Web site. It then performs several scans of your computer's files looking for spyware.lavasoftusa.pestpatrol. It can even scan your download directory for files that have been downloaded but not yet installed. Ad-aware from LavaSoft Ad-aware provides the ability to comprehensively scan your memory. removing any that are detected. Ad-aware Standard is free for individual use only. as well as detection of various keylogging and other spy utilities. Spy Sweeper can be purchased for under $30. Pest Patrol can be purchased for under $40.org/.aluriasoftware. The definition files are updated frequently to include the latest threats. that may gather statistics. adware. Visit the company Web site at: http://www. checking against its comprehensive database of thousands of known spyware threats to identify spyware installed on your system. It compliments your anti-virus and firewall software. hard. Free computer scans that search for spyware can be found at:      SpyKiller PAL Spyware Removal Webroot Spyware-Guide PestScan by Pest Patrol Spybot . spyware. Spyware Eliminator can be purchased for under $30. Depending on the Internet service you've purchased. As of July 2004. keyloggers and system monitoring tools.safer-networking.com Commercially-Available Anti-Spyware Software Several commercial products are available that allow you to filter certain types of Web sites from display in your Web browser.Search & Destroy can detect and remove spyware of different kinds from your computer.com/ Alluria Spyware Eliminator Spyware Eliminator scans your computer. As of July 2004. Visit the company Web site at: http://www.com/wb/index. It removes certain advertising components. Visit the company Web site at: http://www. registry. adware and hacker tools. As of July 2004.com/ 205 Section 4-5: Internet Security 205 . you may already have this feature available for use. Webroot SpySweeper Spy Sweeper safely detects and removes more traces of spyware including Trojans.Search and Destroy Spybot . As of July 2004.php Pest Patrol PestPatrol detects and eliminates trojans.

In this section we'll illustrate how to use McAfee VirusScan to perform a scan of your computer. worms. 3. Scan your computer's hard drive for viruses. you may know that your computer has been infected by a virus or worm. But if you have reason to suspect your computer may be infected by a worm or virus . But other times you may not know that your computer has been infected by a virus or worm. McAfee automatically downloads new software components to make sure your computer is always protected. Sometimes. 2. If you haven't already done so. Verify your virus protection is current. and Trojan horses can inflict on your computer. How to Protect Yourself 1.The Importance of Anti-Virus Protection We discussed the dangers that viruses. the main benefits of anti-virus software are to:      Protect email and instant messages Safeguard shared files and downloads Remove viruses. emails appear in sent mail that you never sent -. perhaps because you downloaded a suspicious file. there are differences between the products. Only you can determine which software is suited to meet your family's browsing patterns. worms. Remember. There are several reasons why a computer may run slow or performs out of the ordinary. and 2) be notified when an anti-virus remedy is available to protect your from the threat. and Trojan horses Defend against known and emerging threats Download new virus protection against new threats 206 Section 4-5: Internet Security 206 . New viruses are written and introduced to the Internet all the time. purchase anti-virus software. Many anti-virus software vendors provide real-time updates to your software when new anti-virus components are created. The only way to properly safeguard your computer is to 1) be notified when there are new viruses. error messages begin to pop up on your screen. What Does Anti-Virus Software Do? While many anti-virus programs perform essentially the same functions.then perhaps it is time to check for a virus or worm.computer keeps crashing.

full-featured antivirus package designed exclusively for home users.publishes and performs virus scanner tests. non-commercial users. Visit the company Web site at: http://us.scan and eliminate viruses with this free tool. Commercially-Available Anti-Virus Tools McAfee VirusScan McAfee VirusScan automatically scans your email.symantec. independent anti-virus advice.scan for viruses with this free online tool.virus scanner tests. or worms. you may already have this feature available for you to use. McAfee VirusScan also automatically checks for virus updates whenever you go online.  Virus Test Center . attachments and downloads.free virus scanner test.download tools to remove any of the worms listed on the page. Depending on the Internet service you've purchased.  Free virus removal tools can be found at:  BitDefender .com/ Norton AntiVirus Symantec's Norton AntiVirusTM protects email. you will be prompted to download the new version of the software before you can actually run any updates to the windows operating system. virus lists. Free computer scans that search for viruses can be found at:      McAfee FreeScan . worms. When you visit the Windows Update application on the Microsoft Web site. Symantec Security Check . instant messages.Updating Your Windows Operating System The first step you should take to protect yourself against viruses. This test virus was developed by the European Institute for Computer Anti-Virus Research (EICAR). This service tests your Virus Protection online see if your installed virus scanner detects the test string. A one-year subscription to VirusScan can be purchased for under $40. HouseCall .mcafee. Symantec's Norton AntiVirusTM can be purchased for under $50. is to make sure that your Windows operating system is completely up-to-date. then immediately starts to clean infections.  Avast! 4 Home Edition .  Virus Bulletin . Panda Software The PCMan Web site . you can run a tool that checks the latest version of the windows update software.scan your latest known viruses.com 207 Section 4-5: Internet Security 207 . created by the developer of PC-cillin. Free Anti-Virus Tools on the Internet The first place to look for anti-virus software is your ISP's Web site. lists of macro viruses. and other files by automatically removing viruses. so your protection stays up-to-date against the latest Internet threats. and Trojan horses. Hackers sometimes find a hole in the Windows operating system that allows them to enter a computer or network and create havoc. and display a list of infected files. Visit the company Web site at: http://www. If outdated.

 Kerio Personal Firewall (opens in a new browser window) is a software agent that builds a barrier between your personal computer and the Internet.if it has firewall functionality. ICF also protects a single computer connected to the Internet with a cable modem. The Windows XP firewall isn't a full featured firewall. Free Firewalls on the Internet The first place to look for firewall software is your ISP's Web site. The firewall is designed to help you keep hackers out of your system. then you already have a firewall. Depending on the Internet service you've purchased. and other computers in the local network.  Sygate Personal Firewall (opens in a new browser window) protects your PC from hackers. even if you or a family member is not browsing the Internet. A firewall examines all traffic between your computer and the Internet to ensure it meets certain criteria that you define. you may already have this feature available for you to use. It is designed to protect your PC against attacks from both the Internet. However. then another alternative to consider is using your router as a firewall -. It is the first free personal firewall to offer protection from malicious code intrusions. A firewall performs two main functions:  Prevents unauthorized access to your computer by outside resources  Prevents programs on your program from contacting outside resources without your permission. it lacks the ability to control programs on your system that are trying to send information out to the Internet. keeping the information on your PC safe and private. This means that your computer is always susceptible to hacking or other Internet threats. Free for personal use. Your computer is essentially online 24 hours a day. All you have to do is make sure it's turned on! Windows XP includes Internet Connection Firewall (ICF) software that you can use to restrict what information is communicated between the Internet and your home computer or small office network. Routers with built-in firewalls provide enhanced protection against intruders and keep your data secure. trojans and Denial of Service attacks. a DSL modem. seven days a week. Using Your Router as a Firewall If your computer or networked computers are linked to the Internet through a high-speed broadband Internet connection or a 10/100 Ethernet backbone. or a dial-up modem. Free firewall tools that can be downloaded from the Internet include:  ZoneAlarm (opens in a new browser window) offers a free firewall for personal use but the functionality offered is much less than that of the commercial product.The Importance of Firewall Protection A firewall is necessary for any family whose computer is connected to the Internet through either a cable modem or DSL. 208 Section 4-5: Internet Security 208 . Your router may be configured to limit internal users' Internet access based on URLs and/or time periods (URL filtering and time filtering). Using the Windows Firewall If you're running Windows XP on your home computer.

as it travels over the Internet. make sure the Web site provides its' business name. And make sure your children always ask your permission before buying anything on the Internet. . is the company still in business? Look up the business name on a Google (opens in a new browser window) search. consider calling the company to verify the security of their Web site. but who you can trust and how can you find out? Become familiar with the Web addresses of the stores that you enjoy shopping from at their retail outlets. to name a few. But what about those online shopping sites you have never heard of? How do you know who is legitimate and reputable and who is not? There are several things you can do to protect yourself.Make Sure Your Browser is Secure Before you submit your credit card information. printed receipts. shopping bags. Before providing your credit card or financial information. Second. mailing address. If it doesn't. and taxes)? The warranty information and return policy? Make sure the site has clear information about what you can do if you have problems with your purchase. and advertisements. perhaps you should consider leaving the site. Know the Seller Many Web sites sell items online. This technology encrypts or scrambles your personal information -. a closed padlock appears in secure mode locked padlock appears. only do business with companies that use secure server technology. In Netscape Navigator (version 4 or higher). Does the site display a reliability seal? Two distinguished seals are provided by the BBBOnLine Reliability seal and the VeriSign certification seal. In Microsoft Internet Explorer. don't buy from it. They print their Web address on credit card statements.such as your credit card number -. be certain you are using a secure browser:  Make sure the "http" in the address bar has changed to either "https" or "shttp" at the page where you are asked to input payment information. a Remember. 209 Section 4-5: Internet Security 209 . shipping. If the site isn't secure. If there is an 800 number provided. and telephone number. make sure the site complies with industry security standards by using protection such as Secure Socket Layer (SSL). Research the company at the Better Business Bureau (opens in a new browser window) or local consumer protection agency.  Confirm the security status in the lower right area of the screen on the page where you are asked to input payment information. Are you familiar with the seller's merchandise or services? Do you understand all costs (including price. First.

Bear in mind that technology allows companies to collect certain information about you while browsing their Web site. Pay By Credit Card Paying by credit card is the safest and quickest way to shop online. as previously mentioned in the section on 'cookies. First. Not only does this give you the right to dispute charges and to withhold payment until the problem is resolved by the creditor. And the liability limits on a debit card is different. performing research on the Internet or shopping online. Don't disclose personal information (address. Whether you're visiting an entertainment company. TRUSTe. dog's name. The only information you are required to provide when purchasing a product online is your credit card number and shipping information. Fully understand what information is being collected and how the site will use your personal information. Read the privacy policy posted on the Web site. the money associated with purchases is typically withdrawn immediately from your bank account to that of the merchant's. Most companies will be able to look up your order by name. then you freely give permission for them to potentially sell or give that collected information to others. credit card number used for the purchase. If you choose to use their Web site. make sure each password is different. Protect your password. The same can be said if the card is stolen or used fraudulently. It will allow you to track your order in case the merchandise doesn't arrive when expected. You have the option to either leave the site or exercise your right to "opt out" if you don't want the seller to pass to others information about you. Look for signs that the site has been reviewed by trustworthy organizations. 210 Section 4-5: Internet Security 210 . but the order or transaction number will make it easier to track your order. etc) to anyone unless you know who and why the information is being collected.' And this is perfectly acceptable and legal as long as a privacy statement is posted on the site that tells how they will use the information collected about you. ranging anywhere from $50 to $500 or even more.Read the privacy statement You have the right to protect your privacy. but your liability under federal law is limited to $50. Thawte or others to ensure that the business has demonstrated compliance with credible online privacy principles. Never use part or all of your Social Security number as a password. telephone number. Your transaction is protected by the Fair Credit Billing Act. Far too often the same password is used over and over again. Use an unpredictable combination of numbers. be sure to print and file a copy of your order and confirmation number -. Avoid shopping at any site that does not provide a privacy policy.in case you have a problem with your purchase. If you have accounts at more than one site. Keep Your Password Secret A great many people are lazy in keeping their passwords both secret and unique. By law. such as BBBOnLine. Verisign. Note that the rules for debit cards are slightly different than for credit cards. letters and symbols. And more often than not the password is something that may be predictable such as your birthday. Your liability is usually for only a small portion of the amount. Print your receipt After you've completed an online purchase. like next to the computer. or spouse's name. or certain portions of their Web site.including the e-tailer's Web address -. Do not give your password to anyone who contacts you. don't leave this information in a place where others can find it. anniversary. you don't have to provide personal information to anyone. Social Security number. Teach your children to ask you if it is OK for them to provide personal information on the Web. online businesses must deliver merchandise within 30 days of purchase or notify you if there will be a delay. And if you must write down your password(s) on a piece of paper. or the shipping address.

Then. password. Don't know what a chat room is? Visit one and chat with somebody. With this in mind. public service. 5. telephone number. Will it help my children learn? Is it of good quality? Are the skills necessary to work the site equivalent to my children's skills? 2. Other download a cookie to your computer and track where you go on the site. comprehend the information that they contain. You Can't Teach Others Without Knowing the Subject Matter Yourself Many adults are intimidated by the Internet -. You need to do your homework. pornographers.without first checking with you. personal information about themselves or their family.Some children may give out private information. possibly overconfident users still get enticed into scams or other predicaments. The bottom line is that you can't be 100% sure the people that you contact on the Internet. The Internet can be a dangerous place.People can hide their true identity on the Web. online shopping. Some might even attempt to arrange a meeting with your child. Don't know what a message board is? Visit one and practice using it. plan vacations. Your children can't know for sure if they are conversing with a 13 year-old or a 40 year-old.  Stalking or Harassment -. practice firsthand. Web sites want to know more information about you. how to use it. There are many ways to learn about the Internet. their parents. 7. and others lurk in search for unsuspecting people to prey on. But it can also be a frightening place where con artists. or which remember information that you have previously given the site.steadfast in their refusal to provide a credit card to a well-known Web site. The Internet brings the world -.good and bad -. You can pursue hobbies. And never provide personal information at the expense of your privacy. Do my children like the Web site? What are the technical drawbacks? Does the site load quickly? Does it require plug-ins? Does it have interactive features? Can my computer handle the technical requirements of the Web site? Is there a clear purpose to the site? Are there advertising banners? What do they advertise? Do the advertisements pertain to my children? Who manages the site? Who writes the content? 211 Section 4-5: Internet Security 211 .  Privacy Intrusion -. It is best to visit only those sites that you know are legitimate. racists.particularly your home address. Visit a library. Is the site interactive and does it stimulate creativity? 3.into our living rooms. such as credit card information. Some sites ask that you provide information on forms in order to display or get something you want. Learning to Recognize Quality Web Sites Here are some questions to ask yourself: 1. and online gambling sites on the Internet. teach your children to never provide any information about yourself -.it is very easy to access pornographic. Enroll in a GCF Global Learning® course. But if children are going to use the Internet. and how to find information on it.The Internet Is A Public Gathering Place The Internet can be a wonderful place to find newsworthy topics. 6. Who is legitimate and who is not? Who is friendly to talk to and who is not? Many of us are not Web-savvy enough to know the dangers. And even more experienced. Is it easy to use? Web sites geared for children should be designed so that children can easily navigate through them and 4. You won't hurt any Web sites. and the list goes on. parents had better understand the issues and the safety steps to help keep their children safe. violence. You won't break your computer. or a photograph of yourself -. And understand how your children are using the Internet Risks Facing Children When Browsing the Internet  Unsuitable Web Site Content -. and much more.

Sit with them and teach    them how to use it.Guidelines for Parents  Learn Everything You Can About the Internet -. Encourage Web browsing to be a family activity.Set reasonable expectations. The familyfriendly ISP is responsible for maintaining and updating software filters. school name. interests. Get to know their "online friends" just as you get to know all of their other friends. The Internet should not become a lifestyle for your children.  Key Rules for Internet Use at Home 1.home address. Filtering. Don't be angry that something happened. Keep Personal Information Private . Install anti-virus software to scan all downloaded files before opening. Keep Your Computer in a Public Place Put the computer in a family living area instead of your child's bedroom. Teach your children how to be aware of viruses in emails. etc. and curiosity. Ask them to save emails and give you access to their files. so if someone in your household tries to get to a blocked site. Install a filtering. your children will be less likely to experiment with forbidden sites and reduce their risk of their misbehaving or getting into trouble on the Internet.. Ask them to show you good places they have found. Begin With a Family-Friendly ISP One way to filter content your content is to allow your Internet Service Provider (ISP) to filter the content for you. Warn your children of the inherent dangers present in downloads. or blocking feature to manage your family's Internet traffic. Teach them how to research their homework. but limit the time that your children spend on the Internet on a daily or weekly basis. Consider Blocking. Understand their needs. the request is intercepted and the site is never displayed. Encourage Your Children to Come to You if They Encounter a Problem Online -. It's a wonderful tool for study and research. 4.not in a child's bedroom or a secluded area of the house. clearly stating what children can or cannot do on the Internet. Keep the computer in a common room with lots of traffic.Teach your children that it is OK for them to come to you if they meet someone online who is asking a lot of personal questions. and Rating Content -.Teach your children to never give out personal information -. trying to arrange a meeting.Learn how your children are using the Internet.in public message areas such as chat or bulletin boards.Services are available that rate Web sites for content and either filter programs or block certain types of information. your response will determine whether they come to you the next time and confide in you. Set Standards For What Your Children Can and Cannot Do Online -. Come to consensus. monitoring. Tell them not to give out private information and what sites they cannot visit. Monitor their compliance with these rules.e. Create a family "terms of use" agreement. Here are some kid-friendly search engines your children might want to use:  Safe Kids  Ask Jeeves for Kids  Yahooligans 212 Section 4-5: Internet Security 212 . violent or hateful content and that rarely brings up search results related to these topics in response to the keywords you enter. or telephone number -. The ISP runs the software on its servers. i. Remember that no software is 100% foolproof and no filtering program is a substitute for good judgment. 3. If forced to use the computer in a public place. especially when it comes to the amount of time your children spend on the computer. Encourage The Use Of Kid-Friendly Search Engine So what is a kid-friendly search engine? It's an engine that filters sexually explicit.. Don't be a tyrant. 2. or threatening them. Other family members are in the immediate vicinity if their help is needed.

6. icky or mean. 3. I agree to the following rules: 1. I will log off and tell my parents so they can make sure it never happens again. without my parents' okay. I agree to follow these rules: 1. 2. I will teach my parents more about the Internet so we can have fun together and learn cool new things. e-mail or instant messages with bad language or if I'm in a chat room where people are using swear words or mean and hateful language. but is not limited to name. 4. 10. Then. I will choose a safe and sensible screen name for myself that will not reveal personal information about my family or me. I also know that it is important for me to follow rules that will keep me safe on my visits. telephone number. 213 Section 4-5: Internet Security 213 . 7. I will try to put the home computer in a family area. They're doing this because they love me and want to protect me. I will keep my password private. especially when I know it's something my parents would not be happy about or approve of. 5. I will seek options for filtering and blocking inappropriate material from my children. 12. I will not overreact if my children tell me about something "bad" they do or find on the Internet. I will not call. 4. I will talk to my kids about their online explorations and take online adventures with them as often as I can. Make sure you review the agreement with your child. I will set reasonable rules and guidelines for my children when they use the computer. 11. 2. I will make or find a list of recommended sites for children. I will not share any personal information about my family or myself. I will not pick fights or use threatening or mean words. I will not sign up for other e-mail accounts without my parents' approval. 14.is taken from the Internet Content Rating Association. I will tell my parents immediately (because that means they have my private information). 7.Create an Internet Use Agreement The following Internet Use Agreement -. Child's Contract I know that the Internet can be a wonderful place to visit. I won't answer any emails or instant messages from anyone my parents have not approved. 10. I will use good manners when I'm online. I also know that I must do my part to help keep them safe during their time online. 8. I will not put my personal information in my profile. age or school name. You can visit this Web site to download either a Word version or PDF version of the form. I will frequently check to see where my kids have visited on the Internet. I will make my own personal safety my priority. shape or form. I will report suspicious and illegal activity and sites to the proper authorities. This includes. links to bad sites. since I know there are some people who might be online and pretend to be someone they're not. I will tell my parents if I receive pictures. I will not do anything that someone I've met online asks me to do. I will be honest with my parents about the people I meet online and will tell them. have your child sign and date the form. I will treat others the way I want to be treated. I will get to know the services and Web sites my children use. If I see or read things that are bad. online or with someone I meet online. 3. 13. I will not send anything to anyone I've met online. 6. 9. in any way. Parent Contract I know that the Internet can be a wonderful place for my kids to visit. without always being asked. I understand my parents will supervise my time online and use software to monitor or limit where I go online. write a snail mail or meet in person anyone who I've met online without my parents' approval or without having a parent come with me. address. 8. including good language and respect. If I get something from someone I've met online. 9. and I will discuss these rules and post them near the computer as a reminder. I will try to get to know my children's "online friends" and Buddy List contacts just as I try to get to know their other friends. 5.Parent and Child's contracts -. except from my parents.

real-time conversation with a group of people -. Sending a response will just encourage the person to write again. But you don't really know the true identity of anyone in the chat room. predator. Any information you provide or post can be read by anyone. And others have monitors who maintain order but can't prevent anyone from moving into a private chat area. Your children should not give out their names. But the risk of them talking with a pedophile. AOL Instant Messenger. and establish a relationship. your teenager is talking to other teenagers. etc.even a funny name -. address. You enter a room. It's not uncommon for people to make friends in chat rooms. Inappropriate. obscene. Teach them to delete the message and not to respond to it. Belligerent.General Guidelines for Communicating Online Keep Your Identity Private The Internet is a public forum. telephone number. start a conversation with someone. or Newsgroup Messages That Are Hostile. don't provide an email address. and don't provide any personal information like a phone number. Never Respond to E-mail. or threatening email. Help Children Understand the Risks of Instant Messaging Instant Messaging (Windows Messenger. children should meet in a public place and their parent(s) should go with them. belligerent. 214 Section 4-5: Internet Security 214 . You never know if the people you meet online are who they say they are. make sure the nickname they use in chat room discussions is gender-neutral. Talk with Your Children About Expectations and Ground Rules for Going Online Help Children Understand the Risks of Chat Rooms Teenagers love to chat -. Some chat rooms are just open conversations where everyone has an equal role.or live conversations with groups of people -. Chat Comments.or one-on-one with a friend or someone they met on the Internet. or some other name -.in playgrounds and in chat rooms on the Internet. hostile. Teach your children the importance of keeping their personal life and pictures private and to never arrange a face-to-face meeting with someone they met in a chat room without first checking with their parents. Teach your children to identify themselves with a nickname (don't provide their true name). In public chat rooms everyone sees what everyone else types. or any other personal information Never Get Together With Someone You "Meet" Online Parents should tell their children that they should never arrange a face-to-face meeting with anyone on the Internet without first talking to their parents. The dangers in instant messaging are very similar to those threats discussed for chat rooms.) is another real-time communication tool that allows individuals to enter in one-on-one or multi-party chats online. Other rooms are moderated by a "speaker" who leads the discussion and participants. A chat room lets you engage in a live. Also. bulletin board and chat messages that they receive. Or In Any Way Make You Feel Uncomfortable Encourage your children to share suggestive.that does not identify who they are. If the parent agrees to the meeting. There are many different types of chat rooms on many different types of subjects. or an otherwise unfriendly or mischievous adult is always present. In the majority of cases.

"  A study (opens in a new browser window) funded by the U. according to an Alexa Research study referenced on InternetIndustry. "Online porn sites get about three times more visits than the top Web search engines.is a place where individuals can post and read post messages.S. If you post a message.jpg). Unfortunately.com. A message will remain posted on the newsgroup for some time after initial posting so that other people can look at it. company that tracks such activity. found that 70% of teenagers (ages 1517) have accidentally come across pornography on the Web. Consider the following references:  According to a Reuters article published in USA Today.S. and stories. Unlike chat rooms. and share information on virtually every imaginable topic. and hateful or violent material.and bulletin board and newsgroup posts are available for anyone to see.jpg images (*. click the Search button in the task bar. newsgroups also have risks." "Playboy" and "erotic stories" (and "erotica") were also among the top 20. The chances are very good that pornographic images downloaded from the Web are of a . To look for this content: Open My Computer. and Bulletin Boards A newsgroup -.Help Children Understand the Risks of Newsgroups. Content posted in a newsgroup might include nudity. including market leader Google. or download/ upload files.also called a bulletin board or forum -. Newsgroups can also be used to post files including computer programs. said Hitwise. pictures.either through a pornographic advertisement or even email spam in your inbox -. Newsgroups are often used to ask questions. photographs. "xxx. receive answers. as shown in the picture to the right: 215 Section 4-5: Internet Security 215 . Remind your child that it is dangerous to post anything in these latter groups because their email address could reveal their identity -. "porn" (along with "porno" and "pornography") was the 4th most popular search term. illustrations."  For those people who bother to visit Web search engines. teenagers have had unwanted solicitation for sex while online in a chat room. Help Children Understand the Risks of Pornography Pornography -. and define a search to scan your hard drive (Local Hard Drives C:) for all . it remains on the newsgroup for people to view at a later date.jpg file format.com Web site). What can you do as a parent to protect your children? First you can scan your hard drive for pictures. Forums. Congress through a grant to the National Center for Missing and Exploited Children found that approximately 20% of U.  A Kaiser Family Foundation report (reference found on the ProtectKids. newsgroup posting are not delivered in real-time.will eventually become available to your children. sexual content. "Nude" (and "nudes").

Your child's email address may have been pulled off a discussion board or chat room. unfortunately. may send a stream of e-mails and/or instant messages -. unless you're prepared for the consequences Save offending messages and report them to your service provider Notify the chat room or message board moderator if someone makes a threat to you Don't confront the stalker/harasser Don't give out any personal information about yourself or anyone else Exit any online situation that has become hostile If you have reason to believe that your children are being stalked or harassed.Help Children Understand the Risks of Email We've previously discussed some of the dangers inherent in email systems and the Internet . viruses. immediately contact WiredSafety's law enforcement division at CyberLawEnforcement. films. you have allowed someone to access an area of your computer.to victims. not the same. The victim may even be signed -up for spam. or games. Cyberstalking generally refer to relentless pursuit of a victim. The downside of P2P is security. email is another vehicle by which your children can interact with others. porn sites and questionable offers. While it might be something innocent. Files and data are downloaded or shared directly between the two computers. The cyberharasser. as long as both computers are using the same P2P software. Spam is another risk to your children. 216 Section 4-5: Internet Security 216 . Understanding File Sharing and Peer-to-Peer Programs File sharing or peer-to-peer (P2P) programs allow two computers to connect to each other without a server acting as a middleman between the two computers. Help Children Understand the Risks Inherent in Cyber Stalking and Harassment Cyberstalking and cyberharassment use many of the same online tactics. or install spyware software. P2P file sharing acts as a library where everyone brings together their collection of music. and worms. on the other hand. The Wired Patrol Web site identifies some online safety tips your children should follow to avoid cyberstalking or harassment:         Don't respond to flaming (provocation online) Choose a genderless screen name Don't flirt online. sometimes to include some form of offline attack. remember also that it might be from someone trying to lure your child into an inappropriate relationship. and/or friends. Like the other communication technologies discussed in this section on the Internet. Such a person could theoretically install a virus or worm. As we will see in the next section. Every user that is connected through the software can search the library for something they want and then download a copy to their own computer. Knowing the dangers and being free of them are.unsafe downloads. Many of these messages promote sexually-explicit Web sites.org or complete its Cyberstalking and Harassment Report Form. Email might occasionally be received from someone your children meet on the Internet. family. Each computer that is connected through P2P software essentially acts as a server for someone else to access files on your computer.sometimes hateful or provocative -. P2P has also enabled many people to download pirated music.

and tries to get universities to provide the names of those individuals on campus who are allegedly sharing copyrighted music. But it is also important that you install the necessary software on your computer to protect yourself from viruses and other attacks. You will need the following types of software to ensure safe downloading:  Virus Protection Software*  Personal Firewall Software*  Ad checking Software* Searching Your Computer for Pirated Software How can parents check their computers for pirated or illegal software? First. while other programs add spyware to your computer when you download them. If you want to continue using the software after this period expires. In 2000. Loading and using such software is illegal. some pirated software often comes with a virus or Trojan Horse that allows hackers to enter your computer. It is important that you know the source of these files and read the associated licensing agreement. such illegal downloads continue from different sources. look at the list of software using the My Computer component of the Windows operating system. Stealing is stealing. too has grown significantly on the Internet. It provided a way for individuals to download MP3 files of popular music from Napster's server. The RIAA has changed its strategy and now targets those who download the music -. Anyone can access a Web site that enables you to download pirated software.Understanding the Risks in Downloading Music A few years back a company called Napster introduced music file sharing on the Internet. Legal Freeware/Shareware Web Sites Some Web sites do offer legitimate software downloads. like the illegal music downloads. Another form of software is called freeware. Understanding the Risks in Computer Games and Other Software Downloads Software piracy. the chances are that these were not produced commercially. However. Although Napster offers an entirely different type of service today. As we've previously seen. There are many sites on the Internet that allow you to download legitimate software. were shocked at these free giveaways since they weren't being paid for their work. Freeware. most software is not free. is oftentimes free. Are there any CDs with handwritten or homemade labels that are either games or software? If so. as it suggests. Musical artists who wrote and recorded the songs. as well as the Recording Industry Association of America (RIAA). Shareware sites. Some of the more popular ones include:     217 PC World c|net ZDNet tucows Section 4-5: Internet Security 217 . you will have to purchase the product. Is there any software that was not on the computer when you purchased it or that you did not install? Ask your child about this software. The RIAA took Napster to court for illegally copying and distributing copyrighted songs. Everything was free. let you download software for evaluation over a certain period of time.children of unsuspecting parents -. Parents must teach their children that downloading music illegally isn't any different than stealing from a store. the court agreed and shut down the Napster service. High-speed data access like cable modem and DSL even allows the largest programs available to be easily downloaded.

6. Display the Tools menu. Click on the Web site to be removed. To assign a Web site to a Trusted Sites zone: 1. Select the Internet Options tab.  Restricted Sites: This zone contains Web sites that you defined as being those you do not trust. 7. 8. Click on the Sites button. Type the Web site address in the Add this Web site to the zone field. 4. 218 Display the Tools menu. 2. Click on the Sites button. Click on the Security tab. newsgroups. Click on the Trusted sites button. Internet Explorer will allow all cookies from Web sites in this zone to be saved on your computer and read by the Web site that created them. Click the OK button. here is a list of certain features you might want to look for:          Monitors Internet activity Filters harmful Web sites. 8. Click on the Restricted sites button. and Web-based email Controls access to Web sites and other online content Contains chat/instant message recording features Contains keystroke recording features Contains peer-to-peer (P2P) recording features Contains keyword detection features Provides a detailed log file of user violations Prevents unauthorized Internet activity on your PC Defining Security Zones within Internet Explorer Microsoft Internet Explorer allows you to assign specific Web sites to any of three different security zones:  Internet: This zone pertains to every Web site that is not defined to either the Trusted Sites zone or Restricted Sites zone.How Filtering Software Works Several free and commercial products are available to allow you to filter certain Web content from being displayed on your browser. 5. To remove a Web site from a Restricted Sites zone: 1. Click the Add button. Select the Internet Options tab. 3. Internet Explorer will block all cookies from Web sites in this zone. 6. 5. 4. Section 4-5: Internet Security 218 . Click the OK button. While the functionality offered by these products widely differ. Click on the Security tab. Click the Remove button. 2. 3.  Trusted Sites: This zone contains Web sites that you defined as being trustworthy. 7.

Display the Tools menu. and then type the supervisor password. 2. 4. 3. Click on the Enable button. and then click either the Always view or Never view buttons. 219 Section 4-5: Internet Security 219 . Click on the Content tab. move the slider to the appropriate access level desired.Using Content Advisor to Control Access Content Advisor is a feature of Internet Explorer that allows a parent to control the types of content your Web browser is allowed to access on the Internet. In this course only the following three are referenced: Ratings — Sliders are presented for different categories. Select the Internet Options tab.) 5. (If you've already enabled Content Advisor. General — Allows you to define whether a user can see sites that have no rating. 1. Approved Sites — Type the Internet address (URL) of a Web site. For each category. click Settings. The ability to create a password is also available under this tab. Bear in mind that not all content on the Internet is rated. or whether a supervisor can type a password in order to allow site access. You even have the ability find rating systems on the Web. Content Advisor allows you to create definitions under four categories.

How a Router Can Filter Unwanted Traffic Routers are often the first line of defense against unauthorized access to an Intranet. Visit the company Web site at: http://www. sites you deem offensive. the first place to look for filtering software is your ISP's Web site. CyberPatrol CyberPatrol helps protect against the dangers children face online. and protects your privacy on the Web. In other words. advocate hatred. Net Nanny® 5 can be purchased for under $40. such as games or home finance packages located on your computer. and in newsgroups. filtering routers can also decide the direction in which packets flow. Visit the company Web site at: http://www. programs launched. sexual orientation. It can safeguard them against inappropriate language in chat sessions and protect them from divulging personal information online. CYBERsitter CYBERsitter provides over 30 categories of filtering that are updated automatically. peer-to-peer file searching and swapping.netnanny.spectorsoft.com/.cyberpatrol. Other free filtering tools can also be downloaded from the Internet.  Internet Junkbuster Proxy™ for Privacy: Free software from Junkbusters blocks unwanted banner ads. instant messages. you can establish a filtering table that contains many rules about which packets are allowed to pass and which are to be dropped.com.into and out of your home -. block a site on their computer. Net Nanny Net Nanny® 5 allows you to control what comes into and goes out of your home through your Internet connection by filtering and blocking Web sites by URL and keywords. add sites to block. They examine every packet that goes into and out of the browser -. It contains seven integrated tools that record chats. Commercially-Available Filtering Software Several commercial products are available that allow you to filter certain types of Web sites from displaying in your Web browser. You can buy a one-year subscription to CyberPatrol for under $40. Visit the company Web site at: http://www. It allows parents to manage and control children's access to the Internet as well as limit or prevent children from accessing programs.com/.  We-Blocker: Free software that allows a parent to request a site be blocked globally.and can control the type of traffic permitted to come inside the home. Its "content recognition" system recognizes and blocks new objectionable Web sites. Free Filtering Software Available on the Internet Other than Internet Explorer. emails sent and received. and search to see if a site is blocked. 220 Section 4-5: Internet Security 220 . and maintain a detailed log of all Internet activity and violations. or other immutable characteristics. Spector Pro 5. cookies. or where someone inside your home can visit. specify allowable times to access the Internet.  Anti-Defamation League HateFilter: A web filter that blocks sites that.com/. bigotry. or even violence towards Jews or other groups on the basis of their religion. Parents can override blocked sites. web sites visited. There are no recurring fees of any kind. and filtering content by keyword in IRC chat. Visit the company Web site at: http://www.cybersitter. in the judgment of the ADL. Depending on the Internet service you've purchased. on web pages. In addition. race.0 Spector Pro monitors and records every detail of computer and Internet activity. CYBERsitter is priced under $40. ethnicity. keystrokes typed. you may already have this feature available for you to use.

Section 4-6: Email By the end of this section. learners should be able to:       Understand the concept of email Understand the parts of an email address Understand the concept of an email client program Define web-based email Define instant messaging Practice the rules of email etiquette 221 Section 4-6: Email 221 .

etc Who is it from? Sender: John Doe Recipient: Jane Doe Who is it for? Address? 123 Somewhere Street Somewhere. forward it to others. receive and manage email A few minutes unless technical problems In what is it delivered? Envelope.org Mail Server and Email client software: Rely on one another to both send and deliver email Email client software's INBOX: Text editor used to compose. electronic pictures. it's also very different. NC. you can print your email messages. Simply put. Larger packages Email Electronic Text Message. Packet: A piece of text delivered over the Internet Sender: John Doe Recipient: Jane Doe janedoe@gcflearnfree. Card. "Snail" Mail What is mailed? Letter. 222 Section 4-6: Email 222 . you can save it. email. send. or delete it." as it's sometimes referred to. See the chart below." is the process of sending and receiving messages over the Internet. or "snail mail. or "electronic mail. Postcard. If you want paper copies.What is Email? Most people use the Internet primarily to email and surf the World Wide Web. etc. While email is similar to a traditional mail system. 22222 Who/What delivers it? Mail Carrier/Mailman Where is it delivered? Delivery Time? Mailbox Varies. usually 2 days After reading your email.

223 Section 4-6: Email 223 . usually a three-letter extension. someone may have already chosen jdoe.yahoo. so have some other choices ready. gcflearnfree is the name of the email server.com.net .army.earthlink. The second piece.whitehouse. 3." Consider choosing a user name that protects your identity instead of your first and/or last name.net If there is a two-letter extension. and a domain name.com Meaning A company or business A non-profit or not-for-profit institution US Governmental agency US Military US Educational institution ISP or Network Provider Examples www. Choose a user name that sounds professional and is easy to remember.gov www. Email addresses are different from "snail mail" addresses.mil www. @ Means "at" and separates your account name and the name of the mail server name. Top Level Domains Top-level domains may help you figure out the type of organization the recipient is associated with. They usually consist of three parts: a user name. jdoe@gcflearnfree. User name: jdoe Located to the left of the @ symbol. For example. jdoe "is located at" gcflearnfree.mil.ncsu. an "at" symbol (@). However.GCFLearnFree. They are separated by periods. www. called "dots.microsoft. Malaysia uses "my. indicates the top-level domain. www.org. For example. Domain Name: gcflearnfree. For example. John Doe might choose "jdoe" as his username.org The domain name usually consists of two pieces of identifying information.org.org www.mil .edu. www. www.Anatomy of an Email Address An email address is required to send and receive email.gov . a user name identifies your account on the email server that handles the email.gov. See the chart below.goodwillenc. navy. Extension .org . they are not always a reliable way to determine an organization's association. www.epa.duke. it is usually a country code.org 1. 2.edu . For example. The first piece is the name of the email server and is located to the right of the @ symbol." Because not everyone uses top-level domains correctly.com www.edu.

home and work addresses. Web mail is fully discussed in Lesson 5. For example. the size of the message. rely on an Internet connection and use an email client that appears in a web page. an online public bulletin board system (BBS). email addresses. tasks. and at times. and electronic reminders. appointments. an email client. such as Hotmail or Yahoo. the time and date it      was sent. Additional email client software is not required. Usenet features a broad range of discussion topics called newsgroups. and much more. Select the message header and read the message. I can send and receive email with someone who uses QUALCOMM EudoraTM. Email Clients are Different Most email client software allows you to:  Display a list of received messages. Some email clients offer:  Address book/Contacts: Use the electronic address book to track personal information such as name. Reply to. and an email address. "Attach" files (called attachments) to messages you send. you need:  POP3 (Post Office Protocol. An email client (sometimes referred to as a composer) is software that runs on a personal computer. Email clients work with any ISP (Internet Service Provider) that uses standard Internet email protocols.  Calendaring: Schedule important dates. if I use Microsoft OutlookTM.Email Clients To send and receive email. forward. 224 Section 4-6: Email 224 . phone numbers. version 3) server address  SMTP (Standard Mail Transfer Protocol) server address Your Internet service provider gives you this information. These protocols make it possible for people using different email client software to communicate with one another. Create new messages. Free web mail accounts. and delete messages. title. both the sender and recipient must have the right tools: an Internet connection. the subject line.  Newsgroup functionality: You can use your email client to access Usenet. Each message header shows you who sent the mail. Save the attachments you receive. To set up your email client correctly. and relies on an Internet connection to perform some of its operations.

sometimes called web-based email. Keep your web mail password secret and change it often. Accessible. Free web mail accounts such as HotmailTM or YahooTM use an email client that appears in a web page. functions somewhat like a traditional email client and can include many of the same features. You can access your web mail account on any computer with Internet access. Just type in your web mail service's URL and log in. Even if you change ISPs. you'll still be able to access your web mail account. Choice. Pick a web mail service that best suits your needs. most services will affix some sort of advertising line to your email message. some web mail providers sell member lists to advertisers.Web Mail Web mail.  Sign up for a free account. you need to:  Determine which web mail service you want to use. For example.  Read the Help page if necessary. is the access point (URL) always available? How much storage space are you allotted? Does it feature an electronic address book? Is your privacy being protected? Waiting. You can also set up new web mail accounts easily. check out www. Web Mail Advantages and Considerations Convenient. Web mail is kept on an Internet server.webmail. (This requires some personal information." Also. You never know who may want to read your email. Privacy. 225 Section 4-6: Email 225 . so you can access it with any computer that is connected to the Internet. Advertising.com. which may result in a lot of unwanted mail in your INBOX. "For the best free web mail. If the speed of your computer and bandwidth are slow. you may have to wait long periods of time to read simple text messages. For example. Not only will you have to view ads as you check your email.)  Determine a user name and password. To set up your email client correctly. Web mail doesn't require any special email client software.

Do you want everyone to know when you log on? Difficulty. you need to:      Determine which IM service you want to use." Waiting. Functions may include: chat. Download the IM software. Instead of waiting for someone to reply to your email message. Read the Help page if necessary. Advertising. An instant messaging service is software that runs on a personal computer. Chat somewhat mimics a conversation. you can chat in "real time. View ads as you "message" others. Poor typing skills can inhibit IM communication. There may be times when you don't want to be available for chat. Internet games. Edit or Delete people from your contact list. message board. Send and receive messages from those in your contact list. Turn it off. Know who in your contact list is online at any time. Instant Messaging Features Instant messaging service may include the following features:        Create a contact list (buddy list). You need an Internet connection and software to use instant messaging. Search for others using the service. To set up your instant messaging service correctly. Instant Messaging Advantages and Considerations Real time. file transfer. data conferencing. you type messages back and forth in real time. if someone in your contact list is online.Instant Messaging Instant Messaging (IM) is another type of email software that is frequently used for chat. voice. Be alerted when others in your contact list log on.  Groups can conduct conferences or just 'hang out' online. (This requires some personal information. and you're ready to go. 226 Section 4-6: Email 226 . Sign up for a free account. Privacy. AOL Instant Messenger and ICQTM are just a few of the instant messaging services available.) Determine a user name and password. you may have to wait long periods of time to read simple text messages. If the speed of your computer and bandwidth are slow. and exchange web-page addresses. Instead of talking. Add.

People you work with may receive hundreds of e-mail messages a day. If you like. and convenient. Do include a descriptive subject line A subject line should be a short phrase. Here are a few basic guidelines to follow when sending e-mail. don't follow up a short statement with 50 exclamation points. Use HTML (Rich Text) sparingly. and somewhat describe the contents of the message. many email clients feature Spell check. surprised 227 Section 4-6: Email 227 . cheap.-) = wink :-o = shocked. Think of e -mail as a brief telephone conversation. Use emoticons sparingly. Formatting doesn't matter a whole lot when you are composing a short e-mail message. Make your point and make it short. easy. or smilies. you can include a prefix to help your recipient understand the message. Logically organize your message with line breaks when appropriate. Some consider them too "cutesy" and unprofessional. To help you.Email Do's Because email is fast. since many email clients shorten longer subject lines. urgent = please read now req = request FYI = for your information For example: Do keep it short It's time-consuming to read through a lot of text looking for specific information. Examples: :-) = happy :-( = sad . Don't use emoticons Emoticons. Don't bother with excessive formatting Keep it simple. but it's crucial to know when to pay attention to detail such as spelling and grammar. Don't use excessive punctuation Let your words express your feelings. Email Don'ts Don't ignore spelling and grammar mistakes It's true that email communication is far more casual than a formal report. it's rapidly becoming a common form of communication in the workplace. are keyboard characters used to convey an emotion.

Non-verbal clues such as facial expression. you pay attention to what is said and how it is said. Formatting doesn't matter a whole lot when you are composing a short e-mail message. consider the following: Tone When you are e-mailing friends. Use HTML (Rich Text) sparingly. email can complicate communication. and hearing the emotion in someone's voice all help you understand of the intention of the statement being made. treat each message individually. be courteous. don't make a habit of sending this kind of mail to your coworkers. or Ms. Treat others as you would like to be treated. Everything is on record. Avoid Engaging in a Flame War Let your words express your feelings.Mind Your Manners When you communicate face-to-face." AND IS CONSIDERED RUDE. When e-mailing at work. Generally. Printing E-mail (electronic mail) cuts down on the amount of paper you have to deal with on a daily basis.. don't follow up a short statement with 50 exclamation points. And Finally… Privacy E-mail is not a private form of communication." don't assume that your e-mail message will be answered 30 seconds after you send it. If you're not careful. Before you send that next email message. 228 Section 4-6: Email 228 . Think Twice Keep it simple. flight information). sarcasm is often misunderstood in electronic communication. If you typically address someone using Mr. Some companies monitor employee e-mail. Keep this in mind when you e-mail at work. a casual tone is fine. And remember. Electronic communication is very different. dress. IT'S CALLED "SHOUTING. Immediacy Although e-mail is much faster than "snail mail. Avoid "Shouting" AVOID USING ALL CAPITAL LETTERS. body language. Don't Spam While you may enjoy passing e-cards and jokes along to your friends and family. Print the important stuff (directions to a company meeting across town. then do so in your e-mail message. Logically organize your message with line breaks when appropriate.

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