Bridges to Digital Excellence

Basic Computer Skills Training

Bridges to Digital Excellence

Basic Computer Skills Training

Table of Content

Bridges to Digital Excellence

Basic Computer Skills Training
Content for this training manual was taken from the GCF Global Learning website. Some content was altered due to size, grammatical errors, or relevancy. GCF Global Learning owns the copyright to all the content in this manual. This training manual was compiled into print format by Rebecca Shuler, Americorps VISTA/Program Manager. Please visit their website for further courses: www.gcflearnfree.org

©1998-2007 GCF Global Learning. All rights reserved.
Revision 3 - June 2007

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Table of Content

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.................................... Software ...................................................................................... 24 6.......................................................................................................................................................................................................................................................................... 18 o Personal Data Assistants and Email-Only Devices ................................................................................................................................. 11 o Printers ............................ 15 4............. 8 o The Keyboard ................................................................................................................. 22 o Licensing Basics ........................................ 9 o Microphones and Joysticks ................................................................................................................................................. 18 o Types of Computers ........................................................................................................ 13 3.... Cleaning a Computer ..................................................... 8 o Using the Mouse ....... 10 o Output Devices ........... 12 o Modems ........................................................................................................................................................................................................................................................................................................................................................................................................ 19 5.................................................................................................. 22 o Types of Software ................................ 1 1.............................................................................................................................................................................................................................. 17 o PCs and Macs ...................................................................................................................................... 7 o Input Devices ................................Bridges to Digital Excellence Basic Computer Skills Training Contents Section 1: Introduction to Computers................ 24 o An Overview of Installing ................................................................................... 4 o Parts of the Computer ................................. 27 iii Table of Content iii ............................................................................................................. Input and Output Devices ......................... Data Storage ........................................................................... Types of Computers ......................................................... History of Computers ................. 11 o Monitors ............................................................. 14 o Storing Information .... 10 o Digital Camera .............................................................................................................................................. 13 o Motherboards and Expansion Cards ............................................................................................................................ 21 o What is Software? ........................................................................................................................................... 4 2................... 19 o Thinking of Buying a Computer? .......................................................... 11 o Speakers and Earphones ............................................................... 23 o Software Upgrade ............................................................................................................................................................................................................................. 14 o The Central Processing Unit ... 3 o What is a Computer .................................................................................................................................................................................... 23 o Types of Licenses .......................... 4 o A Brief History of Computers .......................................................................................................................................................................... CD-ROM Drives and More ......................... 8 o Scanners ............................................ 23 o Software Piracy ....................... 14 o Floppy Disk Drives......................................

........................................................................................ Customizing Windows XP ........................................................................... 57 o Placing Files in the Recycle Bin ........................................................ 54 6............................................................................................................................................................................................................................................................................. 37 o Windows XP Bars and Buttons ........................................................................ 39 o Sizing Windows .......................... 45 o Changing the Screensaver ............................................................................................................ 56 o Adding a Shortcut ............................................................................ 49 o Creating............... 56 o Right-Click to Add a Shortcut ...................................................................................................................................................................... 57 o Emptying the Recycle Bin .............. and Deleting Folders ........................................... 40 o Switching Between Windows ................ 53 o Moving Files and Folders .......................................... 41 3.................................................................................... Maximizing............................................. 39 o Moving a Window Using the Title Bar .................... 51 o Introduction to My Documents ...................................................................... 34 o Understanding Icons ........................................ 46 o Customizing the Taskbar .............................. 53 o Copying Files and Folders ............................................................................................................................................................................................. 52 o Exploring My Computer .............. 48 o What is a Folder? ........................................................................................... 34 o Log Off and Switch Users ..................................................................................................................................................................................................................................................................... Using Files and Folders .......................................... 40 o Tiling and Cascading Windows ....................................... Files and Folders ......................................... 55 o What is a Shortcut? ................................. and Restoring Windows .................................................. 39 o Minimizing........................................................................................................ 46 4......................................................................................... and Deleting Files ...................................................................................................................................................................................................................................................................................................................................................................................................... 32 o Exploring Programs .............. 57 o Retrieving Files from the Recycle Bin ...................... 35 2................................................................... 29 1........................................................................... 35 o Turn Off and Restart the Computer ............................................. 50 o What is a Drive? ... 56 o What is the Recycle Bin? .................................................................................................................................... Desktop and Start Menu ............. 43 o Introduction to the Control Panel ........................................................................................ Renaming....... Windows XP Windows ................... 54 o Choosing Views ............. 50 5.......................................................................... 38 o Scrolling .............................................................................................................................. 44 o Set the Time and Date .................................................................................................................. 48 o Creating............. 54 o Selecting More Than One File or Folder ............................................. 41 o Switching Using the Keyboard Method ......................................................................................................................................................................... 44 o Navigate the Control Panel ........................ 45 o Changing the Wallpaper .............................................................................................................................................................................................................. 32 o The Start Menu ............................................................................. 33 o Launching Internet Explorer From the Start Menu ....... 34 o Understanding the Taskbar ...................................................... 52 o Exploring Windows Explorer ......... 47 o What is a File? ................................. Shortcuts and the Recycle Bin ...................................................................Section 2: Introduction to Windows XP ..... Renaming.................................................. 31 o The Windows XP Desktop ........................................................................................................................................................................................ 57 iv Table of Content iv ....................................

.......................................................................................... 74 o The Onscreen Keyboard and Utilities Manager .............................................................................................. 83 o What Are System Tools? ................. 91 o Pull-Down Menus .. 65 9..................................... 84 o Disk Cleanup ...................................................................................................................................... 67 o Accessibility and the Accessibility Options Dialog Box ......................................................................... 91 o Changing Your Document View ............................................................................................................ 68 o Adjusting the Sound ................................................................ 86 o Dealing With an Unresponsive Computer .................................................... 64 o Changing an Account ...................................... 74 10..................... 77 o Support ................................................................................................................................... 77 o Help’s Search Function ............................... 76 o The Index ..................................................................................................................... 64 o Managing User Accounts ...................... 92 o Operating the New Pull-Down Menus ....................... Printers and Faxes ........ 59 o Opening the Search Companion .......................................................... 68 o Adjusting the Keyboard ......................................................................................................................................................................................................................... 71 o The Display Settings Page ..... 70 o What is the Accessibility Wizard? .................................................. 72 o The Magnifier ...................................................... The Word 2003 Window ................................................. 69 o Adjusting the Display ...........7.......................................................................................................................................................................................................................................... 73 o The Narrator .................................. 64 o Creating a New Account .................. 60 o Using the Search Companion ............................................................................................................................................................ The Search Companion ....................................................................................................................... Accessibility ................... 80 o Troubleshooting .................................. System Tools ............... 61 8............................................................................................................................................................................................................................................ 86 Section 3: Word 2003 .................................................................. 90 o Change in View ............... 75 o Opening the Help and Support Center ......................................................................................................................... 93 v Table of Content v ..................................................... User Accounts ...................................................................... 76 o Favorites and History ................... 69 o The General Tab ...... 71 o The Text Size Page .............................................................................................................................................................................. 80 o Adding a Printer ..................................................................................................................... 85 o The Scheduled Task Wizard ........... 65 o Changing User Log On/Log Off Procedures ................................................................................................................................................................................................................................................................................................................... 63 o Understanding User Accounts ...................................................................................................................................................................... The Help and Support Center ........................ 79 o The Printers and Faxes Folder ......................................................................... 89 o The Basics of the Word Window ................................................................................................................................................................ 60 o Previewing Image Files ................. 77 11............................................................................................................. 69 o Using MouseKeys ........................................................................................................................................................................................ 92 o Using the Task Pane ..................... 72 o The Set Wizard Options Page ............................................................................................................................. 87 1.................................................................................................................................................................................................... 84 o Disk Defragmenter ................................................................................................................................................................... 80 12.........................................................................................................................................................

............................................................................................... 110 o Copying or Moving a Single Item ...... 109 o Using Repeat .. 96 o Creating New Files Using Templates ................................................................................................... 107 o Troubleshooting Selection Techniques ........................... 102 o The Document Recovery Task Pane .......... Working With Word Files ...................................................................... 122 o Insert Headers and Footers ........................ 115 o Paragraph Dialog Box ......................................... 98 o The Difference Between Save and Save As ..................................... Setting Up the Page .................... 111 o Drag and Drop ............................................................ 126 o Bold.............................................................................................................. 125 o Formatting Toolbar ....................................................................................................................... 120 o Hanging Indents ................................................................................................................................................................ Working With Text ..................................................................................................................................................................................................................................................................................... 116 o Paragraph Spacing .................................................................................................................................................................................... 106 o Selecting Text .................................................................................Ctrl + Y ................................................................................................................................................................................................................................................................................................................. 102 o AutoRecovery .................................................................................................................. 113 o Aligning Text .................................................................................................................................................................................................................... Italics................................................................................................... 95 o New Files ................... 110 o Copying Multiple Items ....................................................................................................... 105 o Inserting Text ............................................ 121 o Adjusting Tabs and Margins on the Ruler ............................................................................................................... 116 o Using Page Setup to Specify Margins ............................................................. 111 4............................................................................................................................. 123 o Delete Header and Footer .........................................................................................................................2............... 99 o Opening an Existing File .............................................................................................. 100 o Opening an Existing File Using the Task Pane ........................ and Underline ..................................................................................................................................................................................................... 126 o Using Color ..........................................................................................Ctrl + Z ................................................................................. 128 o Use of Symbols ......... 129 vi Table of Content vi ................................ 97 o How to Save a File .. Formatting Text ........................................................................................................................................................... 114 o Line Spacing .......................... 100 o The Open Dialog Box ........................................................ 103 3.................................... 120 o The Ruler ....................................................................................................................................... 96 o Creating New Files ............................................................................................... 126 o Font Dialog Box ................................................. 123 5........ 117 o Creating Columns Using the Columns Dialog Box .... 103 o Preventing Lost Work ............................................................................................................ and Margins Using the Ruler ..................................... 106 o Moving the Insertion Point .......................................... 108 o Using Undo ........................................................................................................................................................... 123 o Header and Footer Toolbar ............... 117 o Working With Columns ...................................................................................................................................................................................................................................................... 121 o Setting Tabs... 119 o Indent Text ............................ 109 o Moving and Copying Text and Graphics ....... 127 o Font Size ....... 101 o Recovering Lost Work ...................................................................................... Indents...................................................... 106 o Backspace and Delete ........................................

..................................................................................................................................................................................................................................................... 137 7.......................................................................................................................................................................................... 136 o Spelling and Grammar Dialog Box ........................................................................... The History and Definition of the Internet .......................................................................................................... 131 o Create Bulleted and Numbered Lists ................................................................................................................................................................ 147 o WordArt Drawing Objects ....................................................................................... 146 o Add Shading ........................ 156 o Printing ...................................................................... 159 1...................................................................................... 146 o Introduction to Word Graphics ..............o Insert Symbols ................................................................................ 147 o Drawing Objects ........................ 132 6......................................................... 140 o The Format Text Dialog Box .......... 134 o Find and Replace ....................................................................................................................................................................... 144 o Resizing Tables .................................................................................... 151 8......................................................................................................... 148 o Inserting Clip Art . 140 o Moving and Resizing Text Boxes ............................................................................................................................ 162 o What is the Internet ................................................................................................... Inserting Items Into a Word Document .................................................................................................................... 143 o Inserting and Deleting Columns and Rows ............................................................................................................................................................ 136 o Check Spelling as You Type .................................................................... 150 o Sizing Handles ...................... 135 o Spell and Grammar Check ......................................................................................................................................................................................................................................................................... 148 o Formatting Drawing Objects .............................................................................................................. 162 o Servers ................................................ 143 o Entering Text ........................................................................................................................... 149 o Inserting Pictures From Your Computer .................................................................................................................................................................................................................................................................... 157 Section 4: Introduction to the Internet ......................................................................................................... 139 o Create a Text Box ..................................................................................................................................... 154 o Editing Text in Print Preview ............................................................ 161 o A Brief History of the Internet . 131 o The Bullets and Numbering Dialog Box ................................................... 143 o Editing Tables ............................................... 150 o Changing the Appearance of Your Pictures ...................................................................................... Printing ................................................................................. 163 vii Table of Content vii .................................................... 142 o Custom-Made Tables ........................................................................................................................................................................................................................................ 149 o Moving Clips .............................................................. 144 o Adding Borders ............ Spelling and Grammar ............. 163 o Clients ................................... 153 o Print Preview Toolbar ...................................................................... 137 o Using the Thesaurus .......................................... 136 o Check Grammar as You Type ............................. 155 o Page Setup ............... 129 o Why Display Non-Printing Characters? ....................................................... 157 o Troubleshooting Printing Problems ....................................................................... 141 o Working With Tables .................................................................................................... 130 o Bullets and Numbering ................................................................................................................. 133 o AutoCorrect .

..................................................................................................................................................................................................................................................................................................... 190 o E-Commerce ........................... 172 o Status Bar and Favorites Center ....... 169 o Browser Basics ........................................................................... 171 o Toolbars ................................................................ 3.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 191 o Secure Sockets Layer (SSL) ....................................................................................................................... 183 o Search ............................................................................................................................. 175 o Setting a Home Pages ................................................................................................................. 193 o Cookies ............................................................................................................................................................................................ 172 o Customizing Toolbars .......................................................................................................................2....................................................... 187 o Changing Text Size ...................................................................... 167 o All About Bandwidth ... 184 o Copying and Pasting Text ................................................................. 167 o What Type of Access is Available to You? ......................... 170 o Cache .. 189 o The Importance of Being Safe .......................... 185 o Emailing Links ... 180 o Renaming and Deleting Favorites ................................................................................ 165 o Modems and Web Browsers ......................................................................................................................................... 194 o Controlling Your Cookies ............ 178 o Organizing Favorites ................................................................ 164 Connecting to the Internet ..................................... 163 o The World Wide Web (WWW) ............................................................................................................... 176 o Access Favorites ....................................................................................................... 182 o Customizing Your History List .................................................... 181 o History ....... 179 o Creating New Folders ......... 194 Internet Security ........................................... 192 o 128-bit Encryption ........................................................... 183 o Saving Pictures ................................................................................... 188 o Changing Color ........ 188 o Changing Font ............................ 171 o Tips for Effective Searching ................................................................................................. 186 o Highlighting ..................... 177 o Add to Favorites ...................................................................... 4........................................................................................................................... 171 o Search Engines ........................................................................................................................................................... 190 o Password Do’s and Don’ts ........................................................................................................................................................................................................................................................................... 168 Using Internet Explorer ............................................................................................. 166 o Internet Service Providers ......................................... 196 o What is a Virus? Table of Content viii viii ........................................................... 173 o Understanding Tabbed Browsing ................................................................ 166 o The Need for Speed ...... 167 o Data Transmission Rates ................................................................................................................................................................................................................... 196 o How Do You Keep Your Children Safe? .................................................................................................................................................................................. 170 o Refreshing and Stopping Web Pages ......................................................................................................................................................................... 196 o How Do You Protect Your Data and Computer? . 188 Browser Security . 193 o Privacy Tips ......................................................................................................................................................... 5................................... 195 o What Are the Threats? .............................................................. 185 o Print a Web Page ...... o Servers and Clients Communicate ...................................................................................................................................................................................................................................................................................................................................................................................

.................................. 207 o Free and Commercially Available Anti-Virus Software .............. 199 o Understanding the Importance of Anti-Spam Protection ...................... 228 ix Table of Content ix .................................................................................. 201 o Commercially Available Anti-Spam Software ......................................................................... 222 o Anatomy of an Email Address? ....................................................................................................................................................................................................................... 223 o Top-Level Domains ................................................................................................................................................................................................................... 211 o Learning to Recognize Quality Web Sites ........................ 213 o General Guidelines for Communicating Online ................................................... 206 o Updating Your Windows Operating System ...................... 208 o Shopping on the Internet ... 208 o Using the Windows Firewall .................................................................................................................................................................................................. 198 o Email Spam ............................ 216 o Understanding Risks in Computer Games and Other Downloads ........................................ 219 o Free and Commercially Available Filtering Software ...................................................................................................................................................................................................................... 203 o Free and Commercially Available Anti-Spyware Software ....................................................................................................... 214 o Help Children Understand the Risks of Pornography .................................................... 203 o How do Anti-Spyware Tools Work? .................................................................................................................................................................................................................................................................................................................................................................................................. 226 o Email Do’s and Don’ts ................. 199 o Hackers ..................................................................... 216 o Understanding File Sharing and Risks .................................................................................................................................................................................................................................................. 201 o Blocking Dangerous Attachments in Microsoft Outlook ............... 201 o Free Anti-Spam Tools on the Internet ..........o What is a Virus? ...... 205 o The Importance of Anti-Virus Protection ............................................................................. 221 o What is Email? ............................................................................................................................ 209 o Risks Children Face When Browsing the Internet ............................................................ 225 o Instant Messaging .................... 199 o Identity Theft ......................................................................... 197 o Hoaxes .................... 215 o Help Children Understand the Risks of Email .................... 216 o Help Children Understand the Risks of Cyber Stalking ............................................................ 197 o What is a Worm? ........................................................... 212 o Create an Internet Use Agreement ........................... 227 o Manners ................................................................................................................................................................................ Email ...................... 218 o Using Content Advisor to Control Access ................................................................................................................................................................................ 208 o Free Firewalls on the Internet .. 223 o Email Clients ................................................................................................................................................. 207 o The Importance of Firewall Protection ........................................ 217 o How Filtering Software Works ........................................................ 197 o What is a Trojan Horse? ................................................................................ 206 o What Does Anti-Virus Software Do? ........................................... 218 o Defining Security Zones With Internet Explorer ............................ 214 o Help Children Understand the Risks of Online Communication .................................................................... 224 o Web Mail ............................................. 220 6........ 208 o Using Your Router as a Firewall .................................................................................................................... 211 o Guidelines for Parents ......................... 201 o Digital Signatures and Digital Certificates ............................................................................................................................................................................. 202 o The Importance of Anti-Spyware Protection .................

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learners should be able to:  Define "computer"  Discuss the history of computers  Name the parts of a computer 3 Section 1-1: History of Computer 3 .Section 1-1: History of Computers By the end of this section.

When you get cash from an ATM. presentations. A desktop case lies flat on a desk. is where the computer displays text and pictures. pictured below. send email. and desktop publishing. you're using a computer. PCs came into widespread use in the 1980s as costs decreased and machines became more powerful. The computer case is the metal and plastic box that contains the main components of the computer. The keyboard lets you type information into the computer.What is a Computer? Whether you realize it or not. get your groceries scanned at the store or use a calculator. A Brief History of Computers The first electronic computer. The ports include monitor cable port. The first personal computers or PCs were introduced in the 1970s." You can use a computer to type documents. It measured 18 feet by 80 feet and weighed 30 tons. and surf the Internet. You can also use it to handle spreadsheets. Parts of the Computer A computer is made up of several different parts. In recent years. keyboard/mouse ports. Today's desktop computers weigh much less.) On the back of the computer case are connection ports made to fit only one type of plug-in device. A tower case. The front of the case usually has an on/off switch and two or more drives. network cable port. and the monitor usually sits on top of it. and are 50. 4 Section 1-1: History of Computer 4 . database management. microphone/speaker/auxiliary input ports and printer port (SCSI or Parallel). is tall and sits next to the monitor or on the floor. games. A computer is a machine that manipulates information or "data. was developed in 1946. which resembles a television. The monitor. notebook-size laptop computers and hand-held Personal Digital Assistants (PDAs) have become popular. There's also a place for the power cord plug. accounting. the Electronic Numerical Integrator and Computer (ENIAC). It resembles a typewriter keyboard. (You'll learn more about the CD ROM drive and 3 1/2" Floppy drive in later sections.000 times faster. computers play important roles in our lives. can store a million times more information. Computer cases come in different shapes and sizes.

The Mouse The mouse is the hand-held device that lets you point. and touchscreen are alternatives to the mouse. The mouse and keyboard can also be used together to navigate around the computer screen. The mouse got its name because of its size and shape. When using a touchpad or touchscreen. Some models have a ball underneath which allows you to easily move it on a flat surface. The trackball. A modem allows you to connect to the Internet and communicate with other computers via telephone line. and move objects on the monitor screen. but the ball that helps maneuver the cursor is on top instead of underneath. touchpad. An external modem plugs into the computer and sits on the desk. Most new computers come with an internal modem. More Computer Parts The printer is a machine that prints a paper copy of what you see on the monitor. a 5 Section 1-1: History of Computer 5 . a mouse has two or three buttons used to move a cursor around the screen. A trackball is similar to a mouse. Typically. you can use your finger or a tool called a stylus to move around the screen. click.

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Section 1-2: Input and Output Devices By the end of this section. printers. learners should be able to:  List and describe how input devices work  List and describe how these output devices work .monitors. speakers and earphones 7 Section 1-2: Input and Output Devices 7 .

8 Section 1-2: Input and Output Devices 8 .  To double-click.Input Devices Input devices are connected to the computer through ports or sockets. For example. At the bottom are four arrow keys. if you're left-handed and want to use your left hand. allows you to stop a function or action. The Enter key carries out commands. The Print Screen key takes a "picture" of your screen that you can edit or save using a graphics program. There are six keys above the arrows: The Delete key erases the character to the right the cursor. The Insert key switches between the insert mode and overtype mode. you can use the arrow keys on this keypad to move the cursor. the mouse buttons can be switched. release the button. The Backspace key erases the character to the left of the cursor. End moves the cursor to the right end of the current line. These shortcut keys allow you to quickly complete a specific task within certain programs. For example. the keyboard also features keys that cause the computer to perform specific tasks. and move them. Pressing any one of these keys moves the cursor in the direction of the arrow. To the right of the regular keys is the cursor control pad. press and release the right mouse button with your middle finger. click on them. The Keyboard  The main part of a computer keyboard has alpha-numeric (letter and number) keys similar to a typewriter. you can save a file. place your thumb on the desk or table top on the left side of the mouse Your index (pointer) finger should rest on the left button of the mouse. if             your computer suddenly freezes up. joysticks and digital cameras. Some of these peripheral devices are used to enter information into the computer. you may be able to resume by pressing Esc. The Number pad. labeled Esc. up to F12. Click. The Home key moves the cursor to the left or beginning of the current line. The Function keys. For example. To properly use the mouse:      Using your right hand. Select an object on the screen by pressing the left mouse button down with your index finger and then release the button. resembles a calculator keypad. F2. along the top of the keyboard. Alternate (Alt).  To right-click. For example.  The Escape key. However. However. if you press Ctrl + S at the same time. The Print Screen. while on the Internet. The Control (Ctrl). Place your middle finger on the right button of the mouse. and Shift keys are designed to work with other keys. at the far right end of the keyboard. rapidly press and release the left mouse button with your index finger. Your ring finger and little finger should rest on the right side of the mouse. Left-handed computer users sometimes use their right hand to maneuver the mouse. The insert mode is the normal mode for word processing.  Drag an object on the screen by pressing and holding down the left mouse button with your index finger while moving the mouse. When the object is where you want it. The Mouse The mouse is the hand-held device that lets you point to objects on the screen. F1 opens Help in Microsoft Office. Scroll Lock and Pause/Break keys are at the far right end of the keyboard. Page Up and Page down take you to the top or bottom of the screen. you can type in a website address. and press Enter to go to the site. scanners. Similar to the curser keys. They include keyboards. are labeled F1. called a URL.

a USB port. Most scanners come with a scanning utility and some type of image editing application. a 72. Scanners vary in resolution. The best way to learn how to use a scanner is to spend some time with it. 9 Section 1-2: Input and Output Devices 9 .  Sheet-fed scanners look like a printer and can scan only loose. which has the file extension . The amount of space a picture takes up on your PC is determined by the size and the resolution you use when you scan it. or a SCSI connection. A scanner is connected to the computer via a parallel port. you can save it in different formats.  If you scan a large photo. then you should use the maximum resolution so you don't lose detail.  Flatbed scanners look and act like a copy machine. The more dots per inch. or if you scan a smaller original and plan to enlarge it. No matter which connection is used. Many include software that allows you to turn a printed page into a text document for your word processor. scan it with different contrast settings until you learn what many of the settings control. However.  If you want to print a snapshot. single pages. The picture loses some detail when you save it in this format so it takes up less of your system's memory. Then.or 100-dpi scan is OK.JPG. which has the file extension .  Once you scan a picture. the images are stored on your PC's hard drive in a digital format. To get the most out of your scanner. is the best if you plan to print an image because no details are lost from the original. Explore the image quality controls. a 300-dpi scan will give you as much detail as you need.  A TIFF format. Pictures Take Up Space The images that you scan into your computer can eat up hard disk space. Scan a picture or a document in at the default setting. Go through the tutorial or start guide usually found under the Help menu. There are three main types of scanners:  Hand-held scanners work like scanning guns used at department stores. This saves disk space and saves time when the image moves over the Internet. or sharpness.  A JPEG format. is easy to email or use on the Web. Learn how to use the image editing programs.TIF. remember:  If you want to scan a picture to put on the Web or to email. Most flatbed scanners have resolution of at least 300x300 dots per inch (dpi). the better the resolution. this format uses more hard drive space. such as an 8 by 10.Scanners A scanner allows you to copy an image into your computer. It comes in handy if you want to email pictures of the kids to grandma.

A digital camera is similar to a standard 35 mm camera. All of these devices can be removed from the camera and plugged into the computer or printer to transfer the images. Storing Your Images Separate devices are used to record and store digital images. consider your system's requirements. you can also preview your pictures before printing them.) You can also use a microphone to teleconference with another computer user. and whether or not you have a USB port or a game port. Almost all newer digital cameras use some type of removable storage. Instead. it uses an image sensor to capture hundreds of thousands of tiny squares called pixels. It's a handy tool for taking those pictures you want to email to friends or put on the Web. These pixels make up a photo. When you use a digital camera. A joystick is a lever used while playing a computer game. If you don't like what you see. usually flash memory cards or small hard disks. but it doesn't use film. There are a variety of different joysticks. If you're looking for a joystick. and even a floppy disk. Older cameras have built-in fixed storage that can't be removed or increased. you can edit or delete them. This limits the number of pictures you can take before having to erase to make room for new ones. 10 Section 1-2: Input and Output Devices 10 . Flash memory uses chips to store your image files.Microphones and Joysticks A microphone is another type of input device. Connect the microphone to the computer and use the computer to record sound. Digital Camera A digital camera lets you capture a picture in digital (computer-readable) form and lets you transfer that image directly from the camera to the computer. (Some computers have internal microphones.

 A laser printer usually costs more than an inkjet. 19 and 21-inch.Output Devices Output devices. It produces better quality black text documents and usually turns out more pages at a lower cost per page than inkjets. 11 Section 1-2: Input and Output Devices 11 . If you primarily need to print to multi-page forms. Costs Associated with Printers To print. deliver information to the user. or business documents. the a dot matrix printer will do the job. located inside the computer case. to allow you to see images and text on the screen. Toner is much more expensive than ink used by inkjets. To sharpen. However. respectively. laser jet printers use toner. a laser printer is less costly to maintain in the long run. brighten or center your display. If you're a graphic artist who wants photo-quality images. it can print multi -page forms . and printers are also output devices. An ink jet is fine for home use. but toner lasts longer.a task laser and inkjet printers can't do. Speakers. such as computer monitors. you can buy a less bulky but more expensive flat panel monitor. 17. They allow you to hear sound and print pages. They provide good quality printing and can print in color. school work. Monitors come in different sizes. which can cost three times as much as regular paper. check the manual that came with your monitor. If you do a lot of printing. buy a laser jet.  Ink jet printers shoot tiny drops of ink onto paper. including 15. Monitors The monitor works with a video card. Let's look more closely at these peripherals: Printers There are three main types of printers:  Dot matrix printers produce characters and illustrations by striking pins against an ink ribbon. earphones. However. Your monitor has an on/off button and control buttons (visible or behind a small panel) that allow you to change your monitor's display. It's the least expensive printer and doesn't provide the same high quality as that of an ink jet or laser jet printer. Some printers use specially coated paper. Most new computers come with a monitor the size of a small TV.

A cable modem allows you to connect your computer to a local cable television line and is about 26 times faster than a standard 56K phone modem. Most modems come with fax capabilities and are available in different speeds. Earphones are output devices. Plug earphones into your speaker. 12 Section 1-2: Input and Output Devices 12 . lets you communicate with other computers through phone lines. cable modems are furnished as part of the cable access service and are not bought directly and installed by the subscriber. a modem allows your computer to connect to the Internet. Computer users who want more speed may replace a dial-up modem with a cable Internet connection or DSL Internet connection. used for input and output. like the one pictured below. Speakers. For example. A cable modem can be added to or integrated with a set-top box that provides your TV set with channels for Internet access. In most cases. monitor. or case to listen to music. often come in sets of two or may be built into a computer monitor. movie clips and other media. so you can see this section and send email.Speakers and Earphones Speakers are devices that connect to a computer and make sound and music audible. It is nearly equal to the data rate available to a DSL subscriber. Modem Plays Dual Role The modem. 56K modems are the fastest type of modem you can use on a standard phone line.

Section 1-3: Data Storage By the end of this section. learners should be able to:   Discuss data storage Define computer short-term and long-term memory 13 Section 1-3: Data Storage 13 .

14 Section 1-3: Data Storage 14 . A bit is the smallest unit of data in computer processing. the computer loads the instructions from long-term storage (your hard disk) into short -term memory. The more RAM you have. so always save your file before turning off the machine. Storing Information RAM (Random Access Memory) is your system's short-term memory. When you use a word processing program. A gigabyte is 1. The hard disk is called the C drive on most computers. developed by Apple. This short-term memory disappears when the computer is turned off. is another type of expansion card. click the mouse. For example. is the brain of the computer. An expansion card is a card which you can install to expand a computer's capabilities. you are saving it to long-term storage. or millions of instructions per second. Motorola. RAM is measured in megabytes (MB) or gigabytes (GB). It's a thin plate that holds the CPU (Central Processing Unit). you're sending instructions to the CPU. this silicon chip is about the size of a fingernail. memory. Data is temporarily stored here until you save your work to the hard disk. called a microprocessor. The Central Processing Unit The Central Processing Unit (CPU). consider that a printed page of single-spaced text contains about 3.. Whenever you press a key. Its job is to carry out commands.024 megabytes. To put this into perspective. and do not require a separate sound card. The microprocessor determines how fast a computer can execute instructions. and IBM. you need to know about bits and bytes. One MB holds about 400 pages of single-spaced text. and AMD are the two main CPU manufacturers for PCs. or start an application. The motherboard connects directly or indirectly to every part of the computer. This is longterm storage. also called an audio card. the faster you computer performs. Some motherboards feature integrated sound. Located inside the computer case. More About Storing Information The hard disk drive (also called the hard disk) on your computer is where information is stored permanently. Hard disk speed determines how fast your computer starts up and loads programs. your computer's video card is an expansion card which plugs into the motherboard. A byte is a group of eight bits. All of your programs are stored here. When you save a file.Motherboards and Expansion Cards Here are some of the components that make your computer work: The motherboard is the computers main circuit board. A megabyte is about one million bytes. It lets the computer play sounds through speakers. A microprocessor's speed is measured in megahertz (MHZ). The sound card. The hard disk drive is the data center inside of the computer. Intel. The PowerPC microprocessor.000 characters. and expansion cards to control the video. audio and more. is used in Macintosh personal computers. To understand megabytes and gigabytes.

That's about 360 to 720 pages in a book. CD-ROMs hold much more information than floppy disks . CD-RW discs may be written.up to 650 MB or the equivalent of about 450 average size books. a slot on the computer case. USB. A Zip drive stores 250 megabytes on disks similar to floppy disks. or to the disk drive. The floppy disk is the tool used for these tasks. refers to the DVD media itself. known as A Drive. The floppy disk drive.44 MB of data. erased and rewritten. The floppy disk drive. DVD-ROM (Digital Versatile Disc Read-Only Memory). CD-Rom Drives and More You can also use your floppy disk drive and other drives for long-term storage. is also used for storing data. IEEE 1394 (Firewire) or internally via the IDE interface. Expansion-bay versions of the Zip drive. ROM (Read-only memory) means you can access the programs or data stored on CD-ROMs but you can't write or store your own data or programs on them. all types of CDs. but Zip drives cannot read or write standard floppy disks. compatible with many laptop brands. are also available. and read CD-ROM discs. (Recording information on a compact disk requires a special type of drive.Floppy Disk Drives. while CD-R discs may be written only once. DVDROM drives can read DVD discs. and can display movies from digital video discs. SCSI port. Various versions of the Zip can connect to the computer via the parallel port. is used for data transfer and software installation. A CD-ROM (Compact Disk Read-Only Memory) drive accesses information on a CD-ROM similar to how a CD player accesses music from a CD. These drives are becoming outmoded as CD-R drives become more common. it can store 720 KB to 1. 15 Section 1-3: Data Storage 15 .) A CD writer is a device that can write CD-RW (Compact Disk ReWritable) and CD-R (Compact Disk-Recordable) discs. Sometimes called a diskette. The terms CD-RW and CD-R may also refer to the CD writer itself.

16 Section 1-3: Data Storage 16 .

Section 1-4: Types of Computers By the end of this section. learners should be able to:  Discuss the different types of computers 17 Section 1-4: Types of Computers 17 .

such as the Macintosh. It's easy to carry and convenient to use in such places as airports. The term PC came to mean IBM or IBM-compatible personal computers -. Both Macs and PCs are personal computers. A serial port does. It's typically used by businesses or organizations. the use of icons or small images to represent objects or actions. Types of Computers During this unit. Laptops A laptop computer. 18 Section 1-4: Types of Computers 18 . Server A server is a computer or device that manages a network of computers. Some of our information also applies to Macintoshes. but there are important differences. they use a touch pad. Macs are especially popular among graphic designers. and coffee shops. allow a mouse to be attached. The Macintosh Introduced in 1984 by Apple Computer. Laptops users typically don't use a mouse to navigate around the screen. we've primarily discussed personal computers.PCs and Macs Two popular types of personal computers are the IBM compatibles and the Macintosh. was the first widely sold personal computer with a graphical user interface or GUI (pronounced gooey). Instead. there are many other computers that serve a variety of purposes. which supplies connections for peripherals. Mac users represent about 5 percent of the total numbers of personal computer users.excluding other types of computers. Note: Our training is intended for people who use PCs and the Windows operating system. However. The Mac was designed to provide users with a user-friendly interface. libraries. others can be "transformed" into a desktop computer with a docking station. Microsoft successfully adapted user interface concepts made popular by the Mac. IBM compatibles The first personal computer produced by IBM was called the PC. sometimes called a notebook computer because of its size. or Mac. the Macintosh. For example. trackball or stylus. is a battery or AC-powered personal computer. Laptops usually cost more than desktop computers because of design and manufacturing costs. however. While some models are full desktop replacements.

The two major types of PDAs are the Palm OS Handhelds. You can add software to both models. and managing email. designed as a near replacement for a laptop computer. will you be moving around a lot? Would a stationary or portable machine work best?  How much can you afford to pay?  Service and support. marketed to home users.Personal Digital Assistants and Email-Only Devices In recent years. You may pay for it upfront but it's usually worth it. Personal Digital Assistants (PDAs) have also become popular. email-only machines. On-site service. addresses. are dedicated to sending. Thinking of Buying a Computer? When trying to decide which computer best fits your needs. receiving. The Palm can help you easily organize appointments. and to-do lists. Users typically must pay an access fee to use these devices. consider:  What will you primarily be using it for? Emailing or surfing the Internet? Playing games or organizing your life?  Will you be working at home or in an office? Or. where someone comes to your home or office to fix the computer. can also easily manage appointments. The Pocket PC. is best. and to-do lists. and the Microsoft Pocket PC. 19 Section 1-4: Types of Computers 19 . Small. A service warranty calls for the manufacturer to fix your computer if something breaks. Support is help in the form of phone support or training. addresses.

20 Section 1-4: Types of Computers 20 .

Section 1-5: Software By the end of this section. learners should be able to:     Name and discuss various types of software Discuss software licensing and piracy Discuss freeware and shareware Discuss upgrading and installing software 21 Section 1-5: Software 21 .

What is Software? When you want your computer to perform a task. check its hardware requirements to make sure its compatible with your computer. Types of Software Word processing programs such as Microsoft Word and Corel WordPerfect allow you to create and edit documents. and get printed output. your computer becomes a virtual teacher covering such topics as reading. overhead transparencies. This software can often handle layout for newsletters and other publications. you can use a word processing application to write a letter. to retrieve data for a variety of purposes. created by the user. such as letters. and science. perform complex calculations. Microsoft Excel and Lotus 1-2-3 are two popular spreadsheet applications. writing. send output to the monitor. 22 Section 1-5: Software 22 . and genealogy. offers tools for precise control over text and graphics placement. Quark Express and Microsoft Publisher are desktop publishing applications. and creating reports. and some image editing functions. For example. Excel. To learn more about operating systems. and resumes. For example. and control peripheral devices such as printers. and slideshows. Desktop publishing software. You can sometimes download a demo from a manufacturer's website or visit a computer store to see it in action. Database management software organizes specific information in one or more tables. Databases utilize tables. you might use Microsoft Access to analyze your customer information and ordering data. Software is the name for the applications or programs that run on your computer. foreign languages. Computer game software allows you to play interactive games on your computer. and flight simulation. An operating system lets you use different types of application software. Adobe PageMaker. and a spreadsheet application to track your financial information. see the GCF Global Learning sections on Word. if you are a business owner. Developers sometimes have private beta testing that you can apply to join. A spreadsheet application allows you to store information. quilting. To learn more about applications. It allows you to combine text and graphics in a single document. Beta software is a version of commercial software that's released before the full version. reports. keep track of files and directories. Before you buy software. including card and board games. Operating systems recognize input from the keyboard. astrology. landscaping. Betas often expire after a period of time. home design. they may have an open beta available to download. With educational software. Retrieve data by asking questions. If possible. PowerPoint and Access. geography. sorting or filtering. math. you give it instructions using software. usually when the full version or the next beta is released. The operating system (OS) or system software is the most important program that runs on a PC. also known as publishing software. architecture. see the GCF Global Learning sections on Windows. reports. Presentation software like Microsoft PowerPoint and Corel Presentations is designed for creating on-screen presentations. Or. try software before you buy it. There's a World of Software Out There There's software for completing just about any task or for engaging in any pastime you can imagine including needlepoint. Software companies use beta software to test the product in the real world and to find and correct bugs before the final release hits the stores.

use. Check your End User License Agreement (EULA) for details.This license allows you to download and sample shareware for a trial period. An organization can save a lot of money if they choose to buy multiple product licenses. While it may not seem like a big deal. Software Piracy Software piracy is the illegal distribution and/or copying of software for personal or business use. depending on the product and the size and type of organization.This is a license that allows you to use a program at no cost. a certain number of copies are installed on several machines. and legally pass around to others. Don't make copies of software (including fonts and images) other than allowed by the license agreement. Check the EULA that came with the OEM products to determine transferability. The licensing options vary. you may permanently transfer your rights to software that you have bought and used. A software product license gives you the legal right to run a software program on your computer. utilities. If you continue to use the program. many Microsoft products distributed by original equipment manufacturers (OEM) (companies such as Dell. However. Don't rent or lease the software. To use the software legally.  A multiple-user license . is another form of software piracy. or extensive duplication and distribution of illegally copied software. Avoiding Software Piracy      Keep your receipt as proof that you bought legal software. Don't install or copy software onto more computers than allowed by the license agreement. Shareware is copyrighted and includes games.Licensing Basics When you buy software. Counterfeiting.This license is intended to be used in a network or multiple-installation situation. you must reimburse the producer of the program as noted on the documentation that comes with the program. you must comply with the End User License Agreement (EULA). That's the agreement that appears during the installation process. Consumers who buy counterfeit software get no warranty. not the programs themselves. In some cases.000 and imprisonment of up to five years. It can even carry viruses. In a multiple installation situation.  Shareware . End-User copying is one of the most common forms of software piracy.When you buy the product. screensavers. This is a standard license for a business or organization. It typically involves friends loaning disks to each other or organizations not reporting the total number of software installations on computers. Compaq or Gateway) may not be transferred under any circumstances. and more. word processors. Freeware is copyrighted software that you can download.  Single-user license . Register your product. the license comes in the box or appears online when you install the software. 23 Section 1-5: Software 23 . When you buy software at a store. sharing software with others violates federal copyright law. this license grants you use of the program. Types of Licenses  Freeware (public domain) . This license is typical for a home user. Penalties for software piracy can range from fines of up to $250. no technical support and no legal right to use the software. you are actually buying a license to use the product. Some software companies offer volume licensing or volume purchasing. Network versions are installed on a server and may allow a specified number of users to access the programs concurrently.

and/or visit a computer store to see the product in action. Click the button to begin the installation process. A dialog box shows the progress of the installation on the C:drive: 24 Section 1-5: Software 24 . As you are installing. and special offers.Software Upgrade Those who have purchased a software license agreement may want to upgrade the software at some point. while others require a fee. Patches work only if you own the software. You can opt out of receiving such notices. These "patches" are pieces of computer code that replace the faulty code in your software. you might see an "Install Now" button like the one below for the Macromedia Shockwave Player. you provide your mailing address and e-mail address so you'll be notified when a new version of the software is released. An Overview of Installing Most software comes with an installation wizard that provides on -screen step-by-step instructions for loading software. click through the dialog boxes that appear. Visit the software manufacturer's website. A CD is convenient if you need to re-install the software later. The software publisher may also allow you to download corrected versions of software. you are putting parts of a program in different folders on your computer. OR  Download the software from the manufacturer's website. Either way. During the installation. If you're downloading from a website. You can also get notified about product updates. read PC magazine reviews. To get a software upgrade:  Load a CD-ROM and install the upgrade. An upgrade costs less than the full version of the software. do research and decide if you need and can afford these features. Some upgrades are free. promotions. A desktop shortcut allows you to launch a program without going to the Start menu or other location on your computer. you may be asked where you want to install the program and if you want to create a shortcut on your desktop. If you are considering an upgrade. How do you know when an upgrade is available? If you register software. Then. A software upgrade is software that typically includes new and enhanced features to simplify computer tasks. read the instructions carefully before installing and upgrading software.

you will have to launch the Setup program manually. What you do before the actual installation plays a major role. any serial or registration numbers. Follow the tips to make the process go smoothly. the driver for your printer or other peripherals may need to be updated.      If it doesn't start automatically. Sometimes when you install software. Keep a Record and Watch Out for Incompatibility Keep a record of the software you install. title. If you change your operating system. Choose Run. don't try to install new software while you have many other applications running. The Installation The process of installing new software varies based on the software. A driver converts the instructions of the operating system to messages that the devices on your computer can understand. Click the Install button.  First. Type a:\setup if using a floppy disk. Sometimes errors occur when you load new software or upgrade software.Help the Installation Go Smoothly The installation of new software can be as complicated as you choose to make it. This may seem like a lot of work. close your anti-virus program and shut down your Internet connection. Drivers that don't work well together could be causing the conflict. but it will be helpful if you start having technical trouble. and the program's location. 25 Section 1-5: Software 25 .  Run Scandisk to help make sure your computer is in good shape before you install additional software. in the Run dialog box.  If you are downloading software from the Internet. most applications feature on-screen instructions. Follow the on-screen instructions to complete the installation. For example. The setup program starts automatically. Click OK. While backing up is usually routine for businesses. you do a partial installation. The computer will prompt you if you need to insert the disk. That means that you still need to insert the disk each time you want to run the program. They simply can't get along. You'll learn more about this tool in Unit 3. This utility can prevent or fix many common disk problems.  Always back up or copy your files to a floppy disk or CD so that they will be recovered if your computer fails. or d:\setup if using the CD-ROM drive. Close all applications. Click Start. Record dates. To install a Windows application:     OR Insert the installation CD in the CD-ROM drive (or another drive that reads CDs). Some programs aren't compatible. make sure you scan it for viruses first. you can install a new Windows application using the automated Setup program included in most programs. However. personal computer users often neglect this necessary task. Write down any messages that appear on the screen during or after the installation. too.

26 Section 1-5: Software 26 .

Section 1-6: Cleaning a Computer By the end of this section. learners should be able to:  Clean a computer 27 Section 1-6: Cleaning a Computer 27 .

Make sure to turn off your PC and unplug it before doing this or any of the cleaning described in this section. you can clean them with rubbing alcohol.not directly on the surface you want to clean. Cleaning Computer Surfaces Remember.cutting down on the amount of money you spend for new components or repairs. Mouse and More If your keyboard keys get dirty. (Check the label). A safe cleaning solution for computer surfaces (not computer screens) is ammonia diluted with water or glass cleaner comprised mostly of ammonia and water. these are for regular monitors . Cleaning the Keyboard. Then. depending on your mouse brand. an internal fan cools your computer. such as scanning for viruses.not for laptops. Use a cloth moistened with water on your laptop screen. However. Use an anti-static wipe to lightly dust your monitor and surfaces. Since it generates a lot of heat. You can also buy monitor-cleaning cloths. 28 Section 1-6: Cleaning a Computer 28 . lint-free cloth moistened with water only. Clean the monitor housing and case (not the monitor screen) starting from the top and to the bottom IMPORTANT: To clean the monitor screen. Pour the alcohol onto a paper towel or anti-static wipe . Cleaning the Monitor Always turn the monitor off and unplug it before you start the cleaning process. pop out the tracking ball by either popping off the cover or unscrewing it. Keep it Cool and Neat Don't restrict the airflow around your computer. Dust and dirt can cause the fan to fail. So. avoid putting your computer in an area with a lot of dust and don't stack papers. You can also use an anti-static wipe with rubbing alcohol to clean your mouse. helps keep it running smoothly. Use a can of compressed air with a narrow nozzle to blow out debris from between the keyboard keys and the air intake slots. dust is your computer's enemy.Giving Your Computer a Long Life Cleaning your computer and doing preventive maintenance. the milder the solution. Remember. Preventative maintenance saves you time since it saves you the hassle of dealing with systems failures and data loss. Liquid spilled on your computer or monitor can harm the components. Spray the cleaning solution (diluted ammonia cleaner or glass cleaner) on a paper towel or anti-static wipe. use a paper towel or soft. Turn the mouse over. Avoiding problems saves you money in the long run . Don't eat or drink while working at your computer. clean the tracking ball and the inside of the mouse. Don't use furniture cleaners or strong solvents. books or other items on or around your computer. the better.

29 I want to put another page number on here so here I go 29 .

30 I want to put another page number on here so here I go 30 .

This type of system is popular because it's logical. fun and easy to use. For example. and a spreadsheet application to track your financial information. Windows XP is a graphical user interface (GUI). meaning it can run several applications at the same time. learners should be able to:         Discuss the parts of the Windows XP desktop Discuss the parts of the Start menu Locate the Taskbar Locate the Recycle Bin Log off and switch users Restart and Turn off the computer properly Launch programs from the Start menu Launch Internet Explorer from the Start menu Windows XP is an operating system that lets you use different types of applications or software. Multitasking allows you to view this section on the Internet at the same time that you practice using other applications with Windows XP. 31 Section 2-1: Desktop and Start Menu 31 .Section 2-1: Desktop and Start Menu By the end of this section. This operating system has multitasking capabilities. It has pictures (graphical) that you use (user) to communicate (interface) with the computer. it allows you to use a word processing application to write a letter.

Learn more about using the Taskbar in a later section. Learn more about the Recycle Bin in a later section. and the right side allows access to common Windows folders (My Documents. The desktop contains:  Start button: one of the most important tools you will use while working with Windows XP. Your desktop's appearance may vary from the example shown below. such as system components.The Windows XP Desktop Like previous versions of Windows. Windows XP uses a desktop for the standard interface. 32 Section 2-1: Desktop and Start Menu 32 . The Start menu is your gateway to the applications that are on your computer. files. the Start menu appears. click the Start button.  Taskbar: primarily used to switch between open windows and applications. Think of the desktop as a workspace where you can access everything you need to operate your computer. the Internet. applications.  Icons (or graphical pictures): represent applications. Search. and Run. It also provides access to Help and Support. for example). and other parts of the operating system. By default Windows XP provides you with one desktop icon. The Start button allows you to open menus and start applications. The left side of the Start menu lists programs. When you click the Start button. The Start Menu To begin exploring Windows XP. etc. especially if you bought a computer with XP preinstalled. the Recycle Bin.

In the example below. (Remember. To open a program using the Start menu:  Click Start.  Click All Programs and slide your mouse pointer until you've selected the program you want to open (it turns blue). You can easily open a program from the Start menu using the All Programs button. For example.  Click (or roll your mouse pointer over) All Programs.  Move the mouse pointer to each option. click outside the menu area or press Esc on your keyboard. 33 Section 2-1: Desktop and Start Menu 33 .)  To close a program. the next time you open the Start menu. if you recently opened Microsoft Word using Start All Programs Microsoft Word. Pop-up menus like this are called cascading menus. To explore the Start menu:  Click the Start button.  Move the mouse pointer to the right and view other cascading menus.  Click to open the program you've selected. simply click the Word icon on the left side of the Start menu.If you select All Programs. If a cascading menu is available. Exploring Programs Programs enable you to do work on the computer. Simply drag your mouse pointer to make your selection. The Start menu remembers items you've recently opened and places the icon on the Start menu so you can easily open it next time you open the Start menu. a small black triangle appears next to the name of the application or function. the Word program has been selected. programs with small black arrows beside them will open another cascading menu. a word processing programs such as Microsoft WordPad allows you to create a basic document. and view the various cascading menus.  To exit the menus. For example. a pop-up menu appears. click the located at the top right of the window.

you'll find the clock and several other icons depending on what you have installed on your computer. 34 Section 2-1: Desktop and Start Menu 34 . Click an icon to open a program. Desktop shortcuts are links to files and programs. a rectangular button appears on the taskbar that shows the name of the application. and Show Desktop. Here. and Internet Explorer. To launch Internet Explorer from the Start menu:  Click Start. When you open or minimize a window or program. The box on the right is called the Notification Area. Windows Media Player. the web browser that comes bundled with Windows XP. a printer icon appears. opens Internet Explorer. These buttons disappear when you close a window.  Click to open Internet Explorer. It contains the Start menu and the Quick Launch bar. You'll learn about creating shortcuts in a later section. Note: You must be connected to the Internet for Internet Explorer to open a web page. when you're printing a document. Examples of object icons are My Computer. For example. another choice on the Start menu. To open a program using an icon:  Place your mouse over the icon. You can add or delete shortcuts without affecting the programs on your computer. click the located at the top right of the window. Shortcut icons allow you to open an application quickly.Launching Internet Explorer from the Start menu Internet. Understanding the Taskbar The taskbar is the small blue bar you see at the bottom of your desktop. Recycle Bin.  To close a program. Other icons appear in the Notification Area detailing the status of your activity. These icons allow you to open files and programs on your computer. One type of icon is an object icon.  Choose Internet.  Then. which contains icons for Internet Explorer. Click Show Desktop to quickly view your desktop without closing any programs or windows. Understanding Icons The small pictures on the desktop are called icons.  Text appears identifying its name or contents. These icons appear on your desktop and with little arrow in the left corner. double-click the icon. Microsoft also uses the Notification Area to remind you when software updates are available for download.

many family members may use the same computer at home while several coworkers may be able to access your computer on a computer network.  Click Turn Off Computer.  In any case.Log off and Switch Users More than one person may use your computer. Windows XP allows everyone who uses your computer to have separate computer accounts.  A dialog box opens. your applications will continue to run in the background while the new user logs on. and email accounts. To turn off the computer:  Click the Start menu. your applications will close. be sure to turn off (or shut down) the computer correctly. To restart the computer:  Click the Start menu. documents. For example. Click Restart. 35 Section 2-1: Desktop and Start Menu 35 . A computer accounts tracks each person's unique settings. you're taken to a Windows XP logon screen where you're prompted to enter your username and password.  Switch User allows someone else to log on to the computer.  A dialog box appears asking you if you want to Switch User or Log Off.  Click Turn Off Computer. Click Turn Off. If you choose to Switch User.  A dialog box opens.  If you choose Log Off. you can simply restart your computer. If you're experiencing computer problems or have installed something new. Windows XP even enables you to log off the computer so someone else can log on without having to restart the computer. To log off/switch users:  Click the Start menu and click Log Off. Turn Off and Restart the Computer When you've finished using Windows XP.

36 Section 2-1: Desktop and Start Menu 36 .

Section 2-2: Windows XP Windows By the end of this section. and Restore buttons Move a window using the Title bar Click and drag to resize a window Tile and cascade windows Switch between windows 37 Section 2-2: Windows XP Windows 37 . learners should be able to:         Recognize and use commonly used Windows XP toolbars Recognize and use commonly used Windows XP buttons Scroll Use and understand the function of the Minimize. Maximize.

and commands that make the operating system easy-to-use. The rectangular work area for a program. you'll see the Minimize and Maximize buttons. the workspace will appear differently. The Control menu button opens a menu you can use to control the window. Click the Close button to close a window or to exit a program. It looks like a box with an X in it. such as writing a letter. file. Some menu options are followed by ellipsis. 38 Section 2-2: Windows XP Windows 38 . It's displayed as white text on blue background by default. To the right is an example of a Microsoft Word window. The options vary depending on the program. The Close button is at the far right end of the title bar. paste. Choosing a menu option followed by an ellipses will open a dialog box.Windows XP got its name from one its most basic elements: the window. which let you see a list of commands. The title bar is the horizontal bar at the top of a window. The toolbar buttons allow you to print. Windows XP Bars and Buttons Windows XP offers several tools.. Depending on what program you're working with. cut.. which feature helpful tools to help you perform tasks. or do other tasks. or other task is called a window. the example below features many of the elements common in Windows XP. menus. Next to the Close button. This is where you do your work with a program. While Word is a word-processing program. The menu bar is the below the title bar. Some Windows XP programs have toolbars across the top of the window. or. The workspace is the white area inside the window. The Control menu button is the icon at the far left end of the title bar. It contains several menus. Learn more about these buttons in the next section.

The Maximize button. which looks like a small window. The Minimize button shrinks the window and places it on the taskbar while leaving the program running. arrow to scroll up.)  The mouse pointer changes into a double-headed arrow. the maximized window shrinks to its previous size (the size it was before you maximized it). (You can also place the pointer over the borders of the window. Minimizing. Maximize. 39 Section 2-2: Windows XP Windows 39 . To scroll:  Click the  Click the  Click the a time. Make sure the mouse pointer change into a two-headed arrow before you try to size the window. hide.  Click the OR  Click and drag the scroll bars to view your document. It looks like two windows near one another. Note: You cannot size a window if it's been maximized.  Click and hold down the left mouse button.  Drag the arrow out or in to make the window larger or smaller. and Restoring Windows Windows allows you to easily enlarge. is used to enlarge a window to cover the entire desktop. After a window is maximized. the Maximize button changes to the Restore button. or maximizing. or shrink a window using the Minimize. Sizing Windows Sizing window is slightly different from minimizing. Use the scroll bar to view hidden information. To change the size of a window:  Hover the mouse pointer over any corner of the window. If you click the Restore button.  Click the at a time. restoring. This button has a small dash (or minus sign). arrows to scroll up one page at arrows to scroll down one page button to open a browse menu. Maximizing. The Minimize button is among the three buttons at the right end of the title bar. and Restore buttons.Scrolling The scroll bar appears at the right side or the bottom of a window when all the information in that window can't be seen at the same time. arrow to scroll down.

Cascading windows are layered on top of each other. Tiled windows are next to each other. 40 Section 2-2: Windows XP Windows 40 . If windows are tiled vertically. Tile Windows Horizontally.  Select the Undo command.  Click and hold down the left mouse button. they appear side by side.)  Drag the window to the place where you want it and release the mouse button.  Choose Cascade Windows. To return to your previous window arrangement:  Right-click on a blank area of the taskbar. (You cannot move a window that has been maximized other than to use the Minimize button. If windows are tiled horizontally. Tiling and Cascading Windows Sometimes. To show the desktop:  Right-click on a blank area of the taskbar. right-click on a blank area of the taskbar. they appear one above another. To cascade or tile windows:  With two or more windows open.Moving a Window Using the Title Bar Sometimes a window may obscure an item you want to click on or view. moving and sizing multiple windows can create confusion. To keep better track of multiple windows. try cascading or tiling the windows. To move a window:  Place the mouse pointer over the title bar (at the top of the window). Windows can be tiled horizontally or vertically. or Tile Windows Vertically.  Choose Show the Desktop.

Tab to the window you want to view. if you have three or more email message windows open. 41 Section 2-2: Windows XP Windows 41 . you can also switch between them using the keyboard. Windows XP keeps the taskbar from getting too cluttered. To switch between window using the keyboard method:     Open more than one program or window.  Size the windows so they're open on the desktop. For example. Unlike previous versions of Windows. when you open Outlook Express. However. OR  Click the program buttons on the taskbar to activate the window you want to work with. one button represents the Outlook Express's open windows. When a window is inactive. release both keys. the title bar is light blue. its title bar (and button on the taskbar) is blue. you'll see one button on the taskbar. Simply click the button to select from the pop-up list of open windows.  Click on any part of the window you want to work with. To switch between windows:  Open more than one program. When a window is active on the desktop. It groups the buttons when too many accumulate on the taskbar. Switching Using the Keyboard Method When you have more than one window open. The window you select becomes the active window.Switching Between Windows Windows XP allows you to have more than one program open at the same time. Press and hold down the Alt key while pressing the Tab key. Once it's outlined with a box. A menu featuring file and program icons appears. It also allows you to easily move between open windows.

42 Section 2-2: Windows XP Windows 42 .

learners should be able to:      Navigate the Control Panel Set the time and date Customize the screen with a screensaver and wallpaper Customize the screen resolution Customize the Taskbar 43 Section 2-3: Customizing Windows XP 43 .Section 2-3: Customizing Windows XP By the end of this section.

But first you must learn how to access the Control Panel. the window presents a List of Tasks and related Control Panel icons. but if you know something about how to set up some basic features and functions.  Click the Switch to Category View link to switch back. To switch to Classic View:  Click the Classic View link on the left side of your Control Panel. The Windows XP Control Panel is divided into Categories. For example. notice that you can "Choose a screen saver" in the Pick a Task list.  Click Control Panel. thereby making it more user-friendly. OR  Many folders feature a link to the Control Panel in the See Also dialog box (only in XP view).  The Control Panel opens. If you click a Category. However. Clicking this link opens the Display Properties dialog box. Navigate the Control Panel If you're used to a previous version of Windows. If you look at the left side of the window. you'll notice that the Control Panel in Windows XP looks very different.it only provides you access to the most commonly used tools. you must switch to Classic View. the Display Properties dialog box opens. you'll notice that the See Also and Troubleshooters dialog boxes provides several more related options. To access ALL of your Control Panel tools. To access the Control Panel:  Click Start. the new Control Panel design doesn't provide you with access to every available Control Panel tool . 44 Section 2-3: Customizing Windows XP 44 . However. The Control Panel features a number of tools that will help you control how Windows XP features look and act. if you were to choose the Display icon. Windows XP makes this easier than ever with the Control Panel. OR  Type Control Panel in the Address dialog box found on any Windows XP window.Introduction to the Control Panel You don't have to be a computer genius to use Windows XP. it will do a lot more for you. The new Control Panel design provides multiple ways to do something. Use the menu bar and toolbar buttons to navigate and further explore Control Panel options. Note: Task and Control Panel icons perform basically the same functions.

Click the correct date on the calendar. click Appearance and Themes. 6. Click OK to close the dialog box. click Change the desktop background. Windows XP offers many wallpaper choices. Follow above steps 5-9. 5. click Change the date and time. OR 1. The Display Properties dialog box opens with the Desktop tab selected. To change the time and date: 1. and Regional Options. 2. Click and select the current time to make a change. 3. To change the wallpaper:       Open the Control Panel (located in Start menu). 7. 2.Set the Time and Date In the following pages. Advanced Users:  Click Browse to choose a picture from the My Pictures folder (or navigate to a picture located in another folder. Open the Control Panel (located in Start menu). Choose Adjust Date/Time. click or use the arrow keys to view the choices. 4. Under Pick a Task. click the Time Zone tab and use the drop down box to change the time zone. In the Background box. 45 Section 2-3: Customizing Windows XP 45 .)  Click the Customize Desktop button to alter your desktop icons or display a web page on your desktop. 3. we'll explain how to perform some common Control Panel tools. If necessary. Changing the Wallpaper Wallpaper is the background image that appears on your desktop. Under Pick a Category. Use the drop down boxes to alter wallpaper position or color. Use the drop down box to set the month and year. click Date. The Date and Time Properties dialog box opens. Under Pick a Task. The Date and Time Properties dialog box opens. Time. 9. Language. Under Pick a Category. 8. 4. Right-click the time in the lower right on your desktop. Click OK to close the dialog box.

and enhance or work or home environment. click Preview to view each option on your computer screen. To change the screensaver:     Open the Control Panel (located in Start menu).  In the Wait box. click Appearance and Themes. Under Pick a Category. Press any key on your keyboard to return to the dialog box. screen savers helped prevent images from being burned into the monitor. Under Pick a Control Panel icon. Or. click Taskbar and Start Menu. Under Pick a Category. click Choose a screen saver.  Use the checkboxes to customize its appearance and click OK. The Taskbar and Start Menu Properties dialog box opens with the Taskbar tab displayed. 46 Section 2-3: Customizing Windows XP 46 . screen savers entertain us. determine how many minutes should pass before your screen saver turns on. Click OK to close the dialog box.  Click Settings to customize the appearance or your chosen screen saver. click Appearance and Themes. The Display Properties dialog box opens with the Screen Saver tab selected.  Click the arrow to open a drop down box. Windows XP comes with several screen savers. Click or use the arrow keys to view the choices. (A dialog box will notify you if your choice doesn’t have any options. Customizing the Taskbar You already know about the Taskbar. Under Pick a Task. but did you know you can customize its appearance? To customize the Start menu:     Open the Control Panel (located in Start menu). Classic Start menu is the Start menu featured in older versions of Windows. Now.Changing the Screensaver In the early days of computing. provide some privacy. Click the Start Menu tab to switch between the XP Start menu and Classic Start menu.

learners should be able to:  Create a file  Create a folder  Discuss drives 47 Section 2-4: Files and Folders 47 .Section 2-4: Files and Folders By the end of this section.

doc."  Choose File Save from the menu      bar (Ctrl + S). Some common file name extensions are:        doc: Word or WordPad document txt: Notepad text file eml: Email file xls: Excel spreadsheet htm or html: HTML file (web page) ppt : PowerPoint presentation mbd: Access database Creating. In fact. letter to John. and Deleting Files With Windows XP. almost all of the information stored in a computer is stored in a file. a document created using WordPad might have the file name.) For example.  Type. Click Save. Save your file to the desktop. In the Save as type drop down box.What is a File? Files are collections of information. you can create a file using different programs such as WordPad or Notepad. 48 Section 2-4: Files and Folders 48 . you can rename it. There are many different types of files. Name your document new document. Each file is given a filename and has a three-letter filename extension that identifies the file type. "This is my new document. be sure your document is saved as a text document. The Save As dialog box appears. Different types of files store different types of information. Your file is now saved to the desktop. and your own files. To create a file using Notepad:  Click Start.  Choose All Programs Notepad. Renaming. Accessories  Notepad opens. (The filename and filename extension are separated by a period. including operating system files. Once you've created a file. program files.

the file is located on the desktop). OR  Right-click the My Documents icon (on the desktop). Choose Rename. The file is renamed.  Other Places: convenient list of your computer's places Folders. Tools.  The My Documents folder opens. and  File and Folder Tasks list: a convenient list of tasks Help menus. the file is located on the desktop). What is a Folder? When you first start using Windows XP. ready to be retyped.  Choose Yes. Choose Delete. To delete a file:     Locate your file (in this case. you may only create a few files. you'll create MANY files. The filename is highlighted in blue. create folders.  Choose Open. Type a new name and press Enter. 49 Section 2-4: Files and Folders 49 . Forward. All Windows XP folders include the following features:  Title bar: contains the name of the folder  White space: displays contents of the folder (folders and files)  Menu bar: contains the File. To keep your files organized.  Navigation bar: contains the Back. Use the drop down arrow to navigate your computer's places. View. Up. To open and view the contents of the My Documents folder:  Double-click the My Documents icon on the desktop. Right-click the file icon. Favorites.  Details: describes the folder  Address bar: shows current folder location. Search. Right-click the file icon.To rename a file:       Locate your file (in this case. A Confirm File Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. and Views buttons.  The file is moved to the Recycle Bin. Over time. Edit. OR  Open the Start menu and choose My Documents.

 Type a new name and press Enter. more descriptive name and click Enter.  Click the folder icon.)  Type a new. with its name highlighted.  Choose Delete this folder from the File and Folder Tasks menu. Disk drives are assigned a letter. Here. you may want to create a folder within a folder.  Choose Rename this folder from the File and Folder Tasks menu.Creating.  Choose the Make a New Folder link from the File and Folder tasks menu. Right-click the folder icon. Right-click the folder icon. is hardware on which you can store files and folders. A Confirm Folder Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin.  The folder is moved to the Recycle Bin. 50 Section 2-4: Files and Folders 50 . practice creating a Job Search folder in the My Documents folder. Choose Delete. Renaming.  Your hard drive (the drive inside your computer) is known as the (C:) drive. Most computer users store their files on the (C:) drive. (The default is New Folder.  Choose File New Folder. To rename a folder:     Locate your folder.  Choose Yes. Choose Rename. it is usually called (D:) Choose where you'll save your files during the Save As process. and Deleting Folders At some point. To create a new folder in the My Documents folder:  Open My Documents.  A new folder icon appears in My Documents. ready to be retyped. OR To delete a folder:     Locate your folder.  Open your folder. OR  Open My Documents.  Click the folder icon.  Your floppy disk drive is known as the (A:) drive. What is a Drive? A drive. The folder name is highlighted in blue.  If your computer has a CD ROM drive. OR  Open your folder. or disk drive.

My Computer. learners should be able to:          Discuss My Documents. folders.Section 2-5: Using Files and Folders By the end of this section. Windows Explorer. and the Recycle Bin Navigate between files. and drives Move files and folders Copy files and folders Select more than one file or folder Discuss the function on the Recycle bin Put files in the Recycle bin Retrieve files from the Recycle bin Empty the Recycle bin 51 Section 2-5: Using Files and Folders 51 .

the file is automatically saved in My Documents unless you've chosen a different folder or drive.  To close Windows Explorer. scroll until you see the Control Panel icon in the left pane. Very important! When you save a file. rename. Feel free to use. and My Videos. To open Windows Explorer:  Open My Documents. It also allows you to copy. click the small black X in the upper right of the list OR click the Folder button. rename. 52 Section 2-5: Using Files and Folders 52 . rename. and delete folders. and manage files.  A list of folders opens in the left pane.  Practice viewing other folders in the list. you can quickly reach My Documents in the Start menu or by double-clicking the My Documents icon on your desktop. or delete these folders. print.Introduction to My Documents My Documents is a folder that provides you with a convenient place to store your important files and folders. My Documents includes a few default subfolders called My Music. delete. Exploring Windows Explorer Windows Explorer is a file management tool that lets you create. The contents (of the Control Panel folder) display in the right pane. My Pictures. move. Remember.  Click the Control Panel icon. To explore Windows Explorer:  With Windows Explorer open.  Click the Folders button on the Navigation toolbar.

click Copy this file or Copy this folder. Copying and moving are two useful techniques. OR  Right-click the My Computer icon (on the desktop). It also allows you to gain access to other system tools. OR  Open the Start menu and choose My Computer. Under File and Folder Tasks. (Ctrl + C)  Right-click the file or folder and choose Copy.  My Computer opens. move. print. (Ctrl + V)  Right-click the file or folder and choose Paste. select the place where you want to copy the file or folder. you can create. To copy a file or folder:  Open My Documents. To open My Computer:  Double-click the My Computer icon on the desktop.  Choose Edit OR Copy.Exploring My Computer My Computer is another tool you can use to manage files and folders. 53 Section 2-5: Using Files and Folders 53 . THEN  Locate the file or folder you want to copy and choose Edit OR Paste. delete and rename files.  Choose Open. Copying Files and Folders Windows offers several ways of working with files and folders. Click the file or folder you want to copy. Click the Copy button. With this tool. In the Copy Items dialog box. rename and move folders and copy. Locate the file or folder you want to     OR copy in My Documents or its subfolders.

as a list. or as a list with details including size. Choosing Views You can choose how you want to display files and folders.  The files or folders darken as they are selected. Click the Views button. tiles.  In the Move Items dialog box. A drop down menu appears. type and date last modified. OR  Choose Edit OR Cut. 54 Section 2-5: Using Files and Folders 54 . The file or folder darkens when you select it.  Locate the file or folder you want to copy and choose Edit Paste.  Click the file or folder you want to move. Locate the file or folder you want to move in My Documents or its subfolders.  Copy or move the file or folder using one of the methods explained on the previous pages.Moving Files and Folders Moving files and folders is relatively easy using My Computer or Windows Explorer. A large black dot appears next to your current choice. All of the files will be selected. (Ctrl + X)  Right-click the file or folder and choose Cut. click the first file. small icons. To choose the view for your files or folders:     Open My Documents. press and hold down the Shift key. (Ctrl + V) OR  Right-click the file or folder and choose Paste. large icons. Display them as thumbnails. click Move this file or Move this folder. To move files and folders:  Open My Documents. Selecting More Than One File Or Folder To copy or move more than one file or folder:  Hold down the Ctrl key and click to select the files or folders you want to move or copy. Choose your view. select the place where you want to move the file or folder. and click the last file.  Under File and Folder Tasks. To select a consecutive group of files.

learners should be able to:  Define a shortcut  Add a shortcut  Use the Recycle Bin 55 Section 2-6: Shortcuts and the Recycle Bin 55 .Section 2-6: Shortcuts and the Recycle Bin By the end of this section.

 Choose File Create Shortcut. press Ctrl + Shift while dragging the file to the desktop to create a shortcut. This method requires you to right-click. The shortcut icon has a small arrow in the left corner to help you distinguish it from the actual icon that represents programs and files. Right-click the file. the original item still exists on your computer in its original location.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag  Release the left mouse button and a shortcut is moved to the desktop. you will learn three ways to create a shortcut.  Release the left mouse button and a shortcut is moved to the desktop.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag the shortcut onto desktop (in the left pane). Choose Create Shortcut. A pop-up menu appears. program. When you delete a shortcut.  Double-click a drive or folder. or folder for which you want to make a shortcut. Adding a Shortcut In this section. Right-click to Add a Shortcut One shortcut creation method works in both My Computer and Windows Explorer. or folder for which you want to make a shortcut.  Click the file. The item darkens when you select it.  Resize the window so you can see the desktop. Alternatively. 56 Section 2-6: Shortcuts and the Recycle Bin 56 . the shortcut onto desktop (in the left pane). Choose the one that works best for you. To add a shortcut to the desktop using Windows Explorer or My Computer:  Open Windows Explorer or My Computer. Double-click a drive or folder. The icon above is a desktop shortcut for the Things to Do document that's actually stored in this particular user's My Documents folder. To add a shortcut by right-clicking:     Open Windows Explorer or My Computer.What is a Shortcut? A shortcut offers a way of doing a task more quickly such as starting a program or accessing a document. program.

To empty the Recycle Bin:  Click the Empty the Recycle Bin link in the Recycle Bin Tasks list. To restore all items in the Recycle Bin:  Click the Restore all items link in the Recycle Bin Tasks list. Retrieving Files From the Recycle Bin Placing an item in the Recycle Bin doesn't mean you can't retrieve it at a later date. "Are sure you want to send the file or folder to the Recycle Bin?" Click Yes. click to select the file. To restore one file.  Restore all items changes to Restore this item. 57 Section 2-6: Shortcuts and the Recycle Bin 57 . the desktop icon that resembles a wastebasket. When the pop-up menu appears. OR     Right-click the file or folder you want to delete. Placing Files in the Recycle Bin To move an item to the Recycle Bin from the Desktop.  Click Restore this item.  The item is restored to its original location.What is the Recycle Bin? The Recycle Bin. . or My Computer:  Click and drag the file or folder to the Recycle Bin. Using the Restore all items link (located in the Recycle Bin Tasks list) will move all files and folders in the Recycle bin back to its original location on your computer. Emptying the Recycle Bin Emptying the Recycle Bin permanently deletes the items. You can open the Recycle Bin anytime and see what's inside by double-clicking the Recycle Bin icon located on the desktop or using Windows Explorer. choose Delete. is where you put a file or folder if you want to delete it. you'll see a listing of deleted items.  The items are restored to their original location. Inside. Windows Explorer. A dialog box appears asking.

58 Section 2-6: Shortcuts and the Recycle Bin 58 .

Section 2-7: The Search Companion By the end of this section. learners should be able to:  Search for files and folders using the Search Companion 59 Section 2-7: The Search Companion 59 .

60 Section 2-7: The Search Companion 60 . Click the drop down arrows to add more criteria. and size. Use the Back button if necessary. If you don't find the file or folder you're looking for on the first try. file type.  Your search results display in the white space. a word or phrase in the file. The more criteria contained in your search. the file type. hover your mouse pointer over the filename. click Yes. etc. the Search Companion tells you what it's searching. search for it using Microsoft XP's Search Companion. when you last worked with the file.  The Search Companion opens in the left pane and presents the following list of options: Using the Search Companion Let's say you choose to search for a particular file.  Once you click Search. Double-click the file to open it. To search using the Search Companion:     Enter as much information as you can remember into the Search Companion. It's helpful if you can remember something about the missing file such as all or part of the filename. OR  Open My Computer and click the Search button. telling you its location. OR  Open My Documents and click the Search button. The Search Companion prompts you with questions to help you refine your search. the more refined the search becomes. To quickly review files listed in your search results. finished searching. To open the Search Companion:  Open and Start menu and choose Search. Click Search. type in a different name and/or location. minutes or much.Opening the Search Companion When you have trouble finding a file or folder on your computer. Finding a file can take seconds. much longer depending on the type of search and where you look. or what drive it's on.  The Search Companion tells you when the search is complete and prompts you with more Search options.  If your search is complete. A yellow pop-up window displays.

The Windows Picture and Fax Viewer opens. This is especially useful when browsing through a list of non-descriptive filenames. You may wonder what the file looks like. let's say you have a file named 09786. Use the control buttons at the bottom of the window to perform basic tasks without opening an image editing program. displaying the image file. To preview an image file:     Right-click the file and choose Preview from the pop-up menu. Use the arrow buttons to view images as a slideshow.Previewing Image Files You can preview image documents (including fax documents) using the Windows Picture and Fax Viewer without opening an image editing program. For example. 61 Section 2-7: The Search Companion 61 .jpeg.

62 Section 2-7: The Search Companion 62 .

learners should be able to:     Understand the nature of user accounts Create a new account Change an account Change the way users log on and off 63 Section 2-8: User Accounts 63 .Section 2-8: User Accounts By the end of this section.

Managing User Accounts To easily manage user accounts. or remove his or her password.Understanding User Accounts A user is someone who uses a computer. change. 3. The new account now appears in the User Account window. and create. there are three types of user accounts. Enter the name of the     new account and click Next. click the Create Account button. can't add or remove programs from the computer. click each one and read the list of actions that can be performed by the account type. This account type is great for kids or students. A user account defines what a user can do using Windows XP. To create a new account:  Click Create a New Account in the User Accounts window. Guest account. 2. 64 Section 2-8: User Accounts 64 . Standard account. 1. If you're not sure. giving others access to your computer (without sharing your password). The administrator account can never be disabled or deleted. easy Creating a New Account You can create new user accounts as needed. The User Accounts window presents you with an -to-use interface. and is disabled by default. change pictures and related personal data.  A User Accounts window appears. including other accounts. The guest account doesn't require a password. click the User Accounts icon in the Control Panel. Choose Computer Administrator or Limited by clicking the appropriate radio button. In Windows XP. Users with standard accounts can install programs and hardware. When finished. The administrator can do everything with the computer and can go anything he or she desires essentially giving them control over the entire computer. The next window asks you to pick an account type. Administrator account.

 Use the Back button to return to the original list to make any additional changes.  The next window (figure below) allows you to change the name on the account. change the account type. 65 Section 2-8: User Accounts 65 . Changing User Log on/Log off Procedures You can also select the way users log on and log off. change the picture. To change log on and log off options:  Click Change the way users log on and off in the User Accounts window. Fast User Switching allows you to switch to another user account without closing any programs.Changing An Account Any account can be easily edited or changed from the User Accounts window. or delete the account. Make necessary changes. Passwords provide security and prevent unauthorized users from logging in using someone else's user account. create a password. To change an existing user account:  Click Change an Account in the User Accounts window.  A window appears asking you which account you want to change.  You'll see two checkboxes that allow you to enable the Welcome screen and Fast User Switching.

66 Section 2-8: User Accounts 66 .

learners should be able to:  Use the Accessibility Options dialog box  Adjust Windows XP for vision. hearing.Section 2-9: Accessibility By the end of this section. and mobility needs 67 Section 2-9: Accessibility 67 .

click the Use Filterkeys checkbox and click the Settings button to adjust your personal settings. The following features are especially helpful for users who have difficulty using the keyboard. For example. we'll focus on how Windows XP allows you to configure your computer's input and output behaviors to accommodate people with a range of disabilities. StickKeys allows you to press one key at a time rather than having to hold them down all at once. a computer functions with both input (keyboard and mouse. for example) devices. Enable ToggleKeys if you want to hear tones when pressing CAPS LOCK. and General. StickyKeys. In this section. The Accessibility Options dialog box opens. if you want to use Control + Alt + Delete. check the Use StickyKeys box and press the Settings button to adjust your personal settings. To use StickKeys. To access the Accessibility Options dialog box:      Open the Control Panel. Togglekeys. and SCROLL LOCK. Sound. notice that it is equipped with five tabs: Keyboard. Mouse. for example) and output (monitor and printer. Enable StickKeys so you don't have to hold down several keys at once on the keyboard. Adjusting the Keyboard When you open the Accessibility Options dialog box. NUM LOCK. Click the Accessibility Options link. Under Or pick a Control Panel icon. click the Accessibility Options link. click the Use ToggleKeys checkbox and click the Settings button to adjust your personal settings. Once you enable or disable these. To use ToggleKeys. 68 Section 2-9: Accessibility 68 . Filterkeys. you can use them by pressing the Shift key five times in a row. Display.Accessibility & the Accessibility Options Dialog Box As you know. Enable FilterKeys to ignore brief or repeated keystrokes. To use FilterKeys. The Accessibility Options window opens. The Keyboard tab allows you to change the way your keyboard inputs information into Windows XP.

To use MouseKeys. Then choose the kind of visual warning you want to receive. Sound Sentry enables these warnings to appear on your screen instead of as a sound. Adjusting the Display The Display tab allows you to use high-contrast colors and adjust the cursor to make reading easier. click the Use High Contrast checkbox.Adjusting the Sound The Accessibility Options Sound tab allows you to enable Windows sounds to help you operate Windows XP. Using MouseKeys The Mouse tab allows you to use the numeric keypad on your keyboard to control the pointer. Choose from two options: SoundSentry. ShowSounds. LEFT ALT+LEFT SHIFT+NUM LOCK. Clicking the Settings button enables the shortcut for High Contrast. click the Use SoundSentry checkbox. Use the sliders to change the cursor blink rate and the width of the cursor. Use ShowSounds to tell any programs to show text for any sounds or speech they may use. Clicking the Settings button enables the shortcut for MouseKeys. click the Use ShowSounds checkbox. These features are especially helpful for users who are visually impaired. These features are especially helpful for users who are hearing impaired. 69 Section 2-9: Accessibility 69 . Windows XP uses sound to alert the user to certain warnings or notices. Choose from two options: To enable High Contrast. To use ShowSounds. click the Use MouseKeys checkbox. To use Sound Sentry. ALT+SHIFT+PRINT SCREEN.

users can turn off accessibility features after being idle for a specific period of time.The General Tab The General tab provides some other accessibility control options. 70 Section 2-9: Accessibility 70 . Receive a warning when turning a feature on or make a sound when turning a feature on or off. SerialKeys. Automatic reset. Turn on SerialKeys so other input devices (other than the traditional keyboard and mouse) can work with Windows XP. Use the drop down menu to select the desired time. Administrative options. Notification. If accessibility features are turned on. Computer administrators can apply all accessibility options to the logon desktop and apply all accessibility settings for each new user.

click or use the arrow keys to select the smallest text you can read. The Text Size Page Once you've successfully opened the Accessibility Wizard. hearing. The Accessibility Options window opens. many users with disabilities purchase additional programs and devices to aid in their daily computer use. click Next to beyond the welcome screen. Click Next. click Configure Windows to work for your vision. or mobility needs. In the Text Size window. hearing. Usually.  The Accessibility Wizard opens.What is the Accessibility Wizard? Wizards are helpful programs that lead you through a series of steps. To open the Accessibility Wizard:  Choose Start All Programs Accessories Accessibility Accessibility Wizard. 71 Section 2-9: Accessibility 71 . OR      Open the Control Panel. The Accessibility Wizard opens. Microsoft Windows XP's Accessibility Wizard allows you to customize your computer with tools designed to help meet your vision. While Windows XP provides basic accessibility tools to users with special needs. Click the Accessibility Options link. and mobility needs. Under Pick A Task. each step asks you to input some information and then uses that information to accomplish a certain task.

if you choose. Windows XP is now configured for your needs.The Display Settings Page On this page. select the type of disability that you have so the wizard can help you select some options to meet your needs. depending on your computer. Make your selection(s) and click Next. The Set Wizard Options Page On this page. You can choose to change the font size. you'll see some checkboxes that allow you to select how your display appears. For example. Continue using the Accessibility Wizard until you reach a summary screen. You may also be able to switch to a lower screen resolution. use Microsoft Magnifier. and display personalized menus." the next several pages present you with options to best meet your needs. "I have difficulty using the keyboard or mouse. 72 Section 2-9: Accessibility 72 . Make your selection(s) and click Next.

the Magnifier Settings window opens. you can:  Set the magnification level. narrator.The Magnifier Remember. enables such utilities as magnifier. the Accessibility Wizard. Start Minimized. and utility manager. you can:  Announce events on screen. By default. Microsoft Magnifier makes the screen more readable. Narrator announces new windows that appear or system messages. When typing a document. on-screen keyboard. the Magnifier shows whatever you are      pointing to with your mouse. To open the Magnifier using the Start menu:  Choose Start All Programs Accessories Accessibility Magnifier. Here. Narrator moves your mouse pointer to the active window item for you. Invert Colors. However. Narrator starts as a minimized option. you can also turn them on via the Start menu.  Follow the Mouse Cursor.  Read typed characters. Whether you open the Magnifier using the Accessibility Wizard or using the Start menu. the Magnifier follows the cursor and magnifies the text as you type or make changes. The Narrator The Narrator can read items on the screen to you. By default. Follow Text Editing. the Narrator window opens. the Magnifier follows what you do on the keyboard. Use the drop down arrow to select the size that meets your needs. However. Follow Keyboard Focus. The default setting is 2.  Move mouse pointer to the active item. Your computer will also need to be equipped with a sound card and speakers for the narrator to function properly. Narrator reads typed characters aloud. the Magnifier shows at the top of the screen. Here. the Narrator works only in English and may not work with every program installed on your computer. By default. Whether you open the Narrator using the Accessibility Wizard or using the Start menu. Inverts the colors in the magnifier. 73 Section 2-9: Accessibility 73 .  Start Narrator minimized. The Magnifier starts as a minimized option on your computer. It creates a separate window that shows a magnified portion of your screen. To open the Narrator using the Start menu:  Choose Start All Programs Accessories Accessibility Narrator. working with your responses. Show Magnifier.

The Utilities Manager is a helpful tool that allows you to manage all of the Accessibility tools.The Onscreen Keyboard and Utilities Manager The Onscreen Keyboard opens an onscreen keyboard on your screen. Accessories Accessibility Utilities Manager. This is a limited version. but you can learn about other utilities such as this at http://www. You can use the mouse to click the keys. To start the Utilities Manager:  Hold down the Windows key + U.microsoft. OR  Choose Start All Programs  The Utilities Manager opens. 74 Section 2-9: Accessibility 74 . This window tells you which Accessibility tools are currently running and may help you troubleshoot any problems.com/enable.

Section 2-10: The Help and Support Center By the end of this section. learners should be able to:  Use the Help and Support Center 75 Section 2-10: The Help and Support Center 75 .

notice that some Help files are stored on your computer. whereas others are stored on the Internet.  The Help and Support Center window opens. information about the topic displays in the right pane.  Click Cancel to close the dialog box and begin a new search. Information about the topic displays in the right pane or a Topics Found dialog box appears.  Click the Index button. The Index Notice the buttons across the top of the home section. Windows XP features an easy-to-use Help and Support Center to assist you. To use the Index:  Open the Help and Support Center. Notice that the Home section looks and acts much like a web page. pick a task. To access the Help and Support Center:  Click Start Help and Support. Here. The Index option works like any other index. When you first on the Help and Support Center.  The home section is displayed.  If a Topics Found dialog box appears. you arrive in the home section. The entire index is displayed in alphabetical order in the left pane. As you use Help. 76 Section 2-10: The Help and Support Center 76 .  The Index opens. you can pick a help topic. click Display or Cancel  If you click Display.Opening the Help and Support Center You don't have to remember how to do everything with Windows XP.  Type in a keyword that pertains to the topic you're interested in. providing you with a fast and easy way to locate topics and resources. and ask for outside assistance. search. If you get stumped.  Double-click a topic you want to explore in the left pane.

Get help from Microsoft.  In the Search box. click the Add to Favorites button. Help's Search Function Searching for help topics is perhaps the fastest and most useful way to use the Help and Support Center. You can get support in a variety of ways: Ask a friend to help. To review pages you've visited in the past. as in Internet Explorer.  Your search results are listed in the left pane. keeps track of all of the Help and Support Center pages you have visited on the Internet. Double-click any of the links to display any of the pages. Windows Newsgroups are online resources that allow to you to communicate with other Windows users about any problems you may be having.Favorites and History Favorites The Favorites option works much like Favorites in Internet Explorer. click the Support button. you can allow a Microsoft support professional to answer your questions via email. and work on your computer. To use search:  Open the Help and Support Center. you can invite someone you trust to chat with you. Whenever you find a help page you want to visit again in the future.  Click to choose a result that best answers your concerns. click the History button. To access Support. chat. view your desktop. or work on your computer. Using an Internet connection. there is support available to you in the Help and Support Center. Support If you are having trouble with Windows XP that you can't resolve on your own. 77 Section 2-10: The Help and Support Center 77 . The page will be added to a Favorites list. Go to a Windows Web site forum. When you want to review your Help Favorites. open the Help and Support Center and click the Favorites button.  The explanation will display in the right pane. If you have an Internet connection. History The History option. type in a keyword that pertains to the topic you're interested in and click the green arrow key. view your screen.

78 Section 2-10: The Help and Support Center 78 .

Section 2-11: Printers and Faxes By the end of this section. learners should be able to:  View installed printers or fax printers  Add a printer  Troubleshoot common printing problems 79 Section 2-11: Printers and Faxes 79 .

you may need to add it. If it is switched to Offline mode. and use printers and fax machines. Click Add a Printer and follow the instructions in the Add Printer Wizard. cartridge or ribbon is fresh and adequate.  Check to see if there is a paper jam. if the paper size selected differs from the one in the paper tray. make sure to do your research before you make a purchase. Click the Paper Size tab. Check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. Also. choose Printers and Other Hardware. If buying a new printer.  Get out your printer's manual or CD-ROM and read it. If you do have to use the wizard and your printer isn't listed in the Windows XP list (which usually displays when you try to add a new printer) you may have to contact the printer manufacturer for a driver. Note: Many of the latest Plug and Play printers connect through a USB port. There is usually a button on your printer's control panel. you may not need the Add a Printer Wizard.  Set up your printer and attach it to your computer using a printer's cable and correct port on your computer. you'll see several helpful links. try restarting your computer. choose View installed printer or fax printers or Add a printer. If you printer still doesn't appear. In the right pane.  Make sure the computer knows what printer you are using. Adding a Printer Adding a printer is simple using the Add Printer Wizard available in the Printers and Faxes folder. To view the Printers and Faxes folder:        Open the Control Panel. making it easy to install. If not. printed documents may appear streaky. blotchy. Under Pick A Task.  Make sure the printer cable is properly connected to the printer and to the computer. 80 Section 2-11: Printers and Faxes 80 . If an icon for your printer doesn't appear. Before trying to add a printer:  Make sure your printer is compatible with Windows XP. Most printers have a flashing light to indicate a jam. The Printers and Faxes folder opens.The Printers and Faxes Folder Windows XP stores any information about any printer or fax machines connected to your computer in a Printers and Faxes folder.  Check to see that the printer toner. you will not be able to print. manage. When you get the driver. The Printers and Other Hardware folder opens. you see a list of any printers or faxes that are installed on your machine.  Make sure the printer switched to Online mode. it will not print. In the left pane. or even blank. select File Page Setup. Having Trouble Printing It? Try these troubleshooting techniques:  Take care of the basics. turned on and has paper in it. follow the Add a Printer instructions on your computer. If your printer falls into this category. Make sure the printer is plugged in. Under Pick a Category. To choose a paper size.

 Open the Printing Troubleshooter. To open the Printing Troubleshooter:     Click Start Control Panel Printers and Other Hardware. Under Pick a Help Topic. Answer the questions and follow the instructions so the computer can help you figure out what's wrong. Click Printing.  If your printer still doesn't work.More Printer Troubleshooting Tips Because so many issues can affect your printer. The Printing Troubleshooter opens. open the Troubleshooters category. go to Help and Support Center. 81 Section 2-11: Printers and Faxes 81 . read it to see if you can find the solution to the problem. Contact your Network Support person. click Printing and Faxing.  If you can find the manual for your printer. you should also consider these problem-solving tips:  If you work in an office environment where several people share a printer. In the left pane. Or. there may be a network problem. enter the term printer into the Search box.

82 Section 2-11: Printers and Faxes 82 .

Section 2-12: System Tools By the end of this section. learners should be able to:      Define Systems Tools Run Disk Defragmenter Run Disk Cleanup Open the Scheduled Task Wizard Deal with an unresponsive computer 83 Section 2-12: System Tools 83 .

What are Systems Tools? Do some basic maintenance from time to time to keep Windows XP running smoothly. It inspects your hard disk and looks for files that can be safely deleted. click it and click the View Files button. Deleting unnecessary files frees up valuable disk space. stating. The Disk Cleanup window opens. To open the System Tools menu:  Choose Start All Programs Accessories  A cascading System Tools menu opens. A description appears. Windows XP provides you with some basic tools to make the maintenance process as painless as possible. A dialog box appears. Note: It's recommended that you run Disk Cleanup every three months. Click the checkboxes next to the categories you want to delete and click OK. Luckily. "Are you are sure you want to perform these actions?" Click Yes or No as appropriate. Disk Cleanup lists several potential files that can be deleted and the amount of disk space you'll gain by emptying each one. The More Options tab gives you even more disk cleanup options. Click the Disk Cleanup tab if it's not showing. System Tools. To learn more about a file category. To run Disk Cleanup:  Choose Start      All Programs Accessories System Tools Disk Cleanup. You can access these tools via the System Tools menu. Disk Cleanup Disk Cleanup is another tool that helps keep Windows XP operating as it should. 84 Section 2-12: System Tools 84 .

A fragmented hard disk slows down your computer and hinders its performance.  The Disk Defragmenter opens. and operating system . 85 Section 2-12: System Tools 85 . Disk Defragmenter should be run every three months. A Microsoft Management Console opens and explains how to run Disk Defragmenter. files. Almost everything installed on your computer . installing new software. folders. you must routinely defragment or "defrag" the hard disk.applications. (creating new files. The Disk Defragmenter tool can help you do this. Click Help. To open Microsoft Management Console:     Open Disk Defragmenter. Note: You may need to be logged in as an administrator or as a member of the Administrators group to perform some tasks associated with the Disk Defragmenter. To keep your hard disk running smoothly. Open the Action menu. deleting files. The hard disk acts as your computer's storage area.Disk Defragmenter All Windows XP computers have at least one hard disk. This means that parts of the same disk file become scattered over different areas of the disk. To use Disk Defragmenter:  Choose Start All Programs Disk Accessories System Tools Defragmenter.is stored here. With general use. etc) your hard disk can become fragmented.

The Scheduled Task Wizard Fortunately. your computer may occasionally freeze up or become unresponsive to the click of a mouse or keyboard. OR  Press the ESC on your keyboard. click the Browse button to locate it. The Scheduled Tasks folder opens. monitor applications. If you need to Turn Off. choose Shut Down Restart. turn off your computer. If the task you want is not listed. processes. The Scheduled Tasks Wizard opens. Windows XP includes a Scheduled Task Wizard that runs each of them for you. performance. Double-click Add a Scheduled Task.  If your computer freezes. try waiting it out. and users. Keep clicking Next to select the program(s) you want Windows to run. Sometimes it takes your computer a few seconds to complete a task. Here. OR  Choose Start     Control Panel Performance and Maintenance Scheduled Tasks. The Windows Task Manager opens. you don't need to remember to run each of these utilities. networking. To open the Scheduled Task Wizard:  Choose Start All Programs Accessories System Tools Scheduled Tasks. Then schedule a convenient time. choose Shut Down 86 Section 2-12: System Tools 86 . Dealing with an Unresponsive Computer While doing regular maintenance on your computer should keep it running smoothly. OR  Press Ctrl + Alt + Delete on your keyboard. If you need to restart your computer.

87 I want to put another page number on here so here I go 87 .

88 I want to put another page number on here so here I go 88 .

Section 3-1: The Word 2003 Window By the end of this section. learners should be able to:     Identify the parts of the Word 2003 Window Change the document view Operate the drop-down menus Identify the Task Pane 89 Section 3-1: The Word 2003 Window 89 .

The Basics of the Word Window Let's briefly review the basic parts of the Word 2003 window before we move onto word processing. View Buttons Changes the layout view of the document to Normal View. Although window elements are fully explained in our Windows course. indents. Title Bar Displays the document name followed by a program name. Ruler Used to set margins. Reading Layout View. Print Layout View. Insertion Point The location where the next character appears. Office Assistant Links to the Microsoft Office Help feature. Help Provides quick access to Help topics. Standard Toolbar Contains shortcut buttons for the most popular commands. or default window. Status Bar Displays position of the insertion point and working mode buttons. buttons and tools. a new blank document. Web Layout View. or Outline View. Formatting Toolbar Contains buttons used for formatting. Task Pane Provides easy access to commonly used menus. here is a brief explanation of the Word window. End-of-Document Marker Indicates the end of the document. 90 Section 3-1: The Word 2003 Window 90 . opens in Print Layout view. Menu Bar Contains a list of options to manage and customize documents. When Word is launched. and tabs. Shown below is the Microsoft Word default window. Scroll bars Used to view parts of the document.

Web Layout view shows you what your text will look like on a web page. Full Screen view displays ONLY the document that you are working on. Web Layout View.  Select the view of your choice. Under Print Layout view you can see all elements of the page. editing. Print Layout view shows you what your document will look like when it is printed. 91 Section 3-1: The Word 2003 Window 91 . Word 2003 offers six different views for your document. All the other pieces of the Word window are removed except for one button that allows you to Close View Screen. Print Preview shows you this as well. Print Layout View.Change in View In an effort to provide various ways in which to view your work in progress and remain organized. and Full Screen View. Normal view is best used for typing. This view is particularly handy when making notes. OR  Click one of the five buttons at the bottom left of your Word window (View Full Screen is not available in this location). Outline View. Changing your Document View:  Click View on the menu bar. The goal of this view is to increase legibility so that the user can read the document easily. Reading Layout View. The six views are Normal View. formatting and proofreading. Outline view only shows the headings in a document. It provides a maximum amount of space without rulers or page numbers cluttering your view. Reading Layout view is best for documents that you do not need to edit. Outline view is used to create and edit outlines.

)  If there is a small black triangle next to a command. hover the mouse pointer over the command with the triangle and a cascading menu with additional options will appear. click on the double arrows at the bottom of the pull-down menu.  Commands that are not used often in 2003 are initially hidden from the viewer. each command is highlighted in blue. Point and click to make a selection from the cascading menu. Word 2003 uses pull-down menus that initially display commands that users most often need. you may notice the menu bar in Word 2003 operates a little differently than before. You can also double-click the menu to expand it. If you have used a previous version of Microsoft Word. drag the mouse pointer to a command and click on it to select the command. (As you drag your mouse pointer over the commands. Each menu contains commands that enable you to work within the program.  View the commands listed under the pull-down menu.Pull-Down Menus Each Office 2003 program features a menu bar. If you do not see all the commands on a menu.  With the menu open. 92 Section 3-1: The Word 2003 Window 92 . The menu bar is made up of many different menus. Operating the new Pull-Down Menus To Open a Menu:  Click on a menu name on the menu bar.

you can navigate through them by clicking on the left and right arrow button on the left. the Task Pane will appear when Word 2003 is first launched. The task pane provides easy access to commonly used menus. To view different task panes available to you. buttons and tools. 93 Section 3-1: The Word 2003 Window 93 . To Open the Task Pane:  Click on View in the menu bar. If you do not see your task pane. Along the top bar of the task pane you should see small backwards and forwards buttons on the left as well as a down arrow on the right. click the x symbol on the far right of the bar. you can view it by either selecting certain commands or by manually opening it. To close your task pane. click on the down arrow.Using the Task Pane When opened. Once you have opened different task panes. the task pane will appear on the right side of the Word window. By default.  Select Task Pane.

94 Section 3-1: The Word 2003 Window 94 .

Section 3-2: Working With Word Files By the end of this section. learners should be able to:         Create a new file in any Office 2003 program Create new documents using the templates feature Operate Save and Save As in Office 2003 programs Open an existing file in an Office 2003 program Learn about document recovery Use the document recovery task pane Learn to use Auto Recover Learn to save and backup work 95 Section 3-2: Working With Word Files 95 .

Creating a New File in Word 2003. Excel 2003. (Ctrl + N)  The New task pane opens on the right side of your screen. or PowerPoint 2003. The more you work with Office 2003. a file is called a presentation. To create a new file using the Standard toolbar:  Click the New button. Important Terms:      In Word 2003. In PowerPoint 2003.  A new file appears. Excel. and PowerPoint 2003 There is more than one way to create a new file. When you open Word.  Hover your mouse pointer over your choice and click.New Files Now that you've learned to open an Office 2003 program. In Excel 2003. a file is called a workbook. A file is a collection of data. you need to learn about files. blank file conveniently appears. Creating a new file follows a similar process in most Office 2003 programs. you'll notice that a new. a file is called a mail message. ready for you to begin working. or information. In Outlook 2003. 96 Section 3-2: Working With Word Files 96 . To create a new file using the menu bar:  Choose File New from the menu bar. presenting several options. In Access 2003. a file is called a document. a file is called a database. the more files you will create.

A template is a sample document. The template will appear in your Word window. You can start with a new. Save and close the document. that you can personalize. Insert your text into the template. or pattern. To Use a Template:  Select File New from the main menu. You can access templates from three locations:  Templates on Office Online  On my computer  On my websites  Select On my computer to view templates  that are preloaded on your computer.Creating New Documents Using the Templates Feature Microsoft Word provides several ways to create a new document.  Look in the Templates section of the New Document task pane.     97 Section 3-2: Working With Word Files 97 . Click one of the eight category tabs:  General  Legal Pleadings  Letters & Faxes  Mail Merge  Memos  Other Documents  Publications  Reports Select one of the templates to view it in the Preview section Click OK. blank document or you can use a predefined template. The New Document task pane will appear.

File names can include spaces and capital letters. Choosing a short. descriptive name will help you remember what each file contains. 98 Section 3-2: Working With Word Files 98 . If you save a blank document.  Type a short. first name your file. ready for you to change it.  If you do not choose a file name. To name your file:  Once the Save As dialog box is open.  The Save As dialog box appears. the current file name appears highlighted. (Ctrl + S)  The Save As dialog box appears. the file will be saved as Doc1. By default.  The Save As dialog box appears. descriptive name in the File name box. OR  Choose File Save As from the menu bar. Before you click the Save button in the Save As dialog box. Office 2003 programs will assign a file name for you. OR  Click the Save button on the Standard toolbar. When saving a file for the first time:  Choose File Save from the menu bar. it assigns the first line of text in your document. you will want to save your work.How to Save a File When working on an important file.

To do this. the My Documents folder contains several default folders. therefore creating a new file. My Documents is the default file location in Office 2003. you can double-click a folder icon such as My Music to save the file in that folder.  Click the Save button To save a file to an alternative location:  To save the file on your desktop. click the Desktop button on the left side of the Save As dialog box.After you name your file. choose File Save (Ctrl + S) or click the Save button.  Once you've chosen an initial file location such as My Documents. Both commands open the Save As dialog box. Section 3-2: Working With Word Files 99 .  Double-click to choose another location from the list.  Click the Save button. it doesn't matter if you choose to save it using Save or Save As. For example. folders can exist within folders. To save a file in My Documents:  Make sure that My Documents is the current file location by making sure the left column and Save in drop down box state My Documents. If you want to save a file in a folder within a folder:  Remember.  Click the Save button. The Save As dialog box appears. This will keep your files orderly and easy to find. choose a file location. After you save your work for the first time. The Save As dialog box will not open again. choose File Save As from the menu bar. To save an existing file under a new name and create a new file:     99 With the existing file open. Save As Save As allows you to save an existing file under a new name. Click Save. you must continue to save in order to prevent lost work. Type a new name for your file in the file name box. The Difference Between Save and Save As Save When saving a file for the first time. OR  Click the down arrow to open the Save in drop down list box.

OR  Click the Open button on the Standard toolbar.  The Open dialog box appears. Use the arrow buttons to move between levels of folders.  The file opens. Use the buttons along the left side of the dialog box or the Look in drop down box to navigate to where your existing file is located.Opening An Existing File Once you've saved a file. OR  Double-click the file icon. When you've located the file you want to open:  Single-click on the file icon and click the Open button. The Open Dialog Box Use the Open dialog box to find the file you want to open. To open a file:  Choose File Open from the menu bar. (Ctrl + O)  The Open dialog box appears.  The file opens. 100 Section 3-2: Working With Word Files 100 . you will want to open it.

The Open dialog box opens. If you don't see the file you want to open listed. 101 Section 3-2: Working With Word Files 101 .Opening an Existing File Using the Task Pane To open an existing file using the task pane:         Open an Office 2003 program (excluding Outlook 2003).. Single-click the file name you want to open. The New Task Pane opens on the right side of your screen. Open the Task Pane by choosing View Toolbars Task Pane from the menu bar.. click More. Look for your file using the Open dialog box. The file opens.

 In the drop down list.  In the drop down list.  Open each one and save the best version. In the drop down list. click End Application. (You will lose your most recent changes. it usually contains your most recent changes. click Show Repairs.  Review the list of files in the Document Recovery task pane. click Recover Application or Restart Application.  In the drop down list. click the program or file that is not responding. In the Application list. To begin working with the file:  Point to the file and click the arrow next to the file's name. Otherwise. Enter a name for the file. To review files in the Document Recovery task pane:  Point to the file and click the arrow next to the file's name. click Close in the Document Recovery task pane. and save recovered files. If the program stops responding. recover the program. the original is overwritten. To try to recover the file. To save the file:      Point to the file and click the arrow next to the file's name.) A dialog box will appear.Recovering Lost Work Sometimes. there are procedures you should follow to try and recover any lost work. a Microsoft Office 2003 program will suddenly stop responding. click Don't report problem. Choose All Programs Microsoft Office Tools Microsoft Office Application Recovery. After opening and/or saved the files you want to keep. click Save As. 102 Section 3-2: Working With Word Files 102 . (If you use the same file. The Document Recovery Task Pane The Document Recovery task pane helps you review. If this happens to you. To view what repairs were made to the file:  Point to the file and click the arrow next to the file's name. click Open. Click Yes.) If you want to report the problem to Microsoft (you must have access to the Internet). click Report problem. click Open.  Open the Office program. click Open.  In the drop down list. asking you if you want to replace the existing file. To recover a program:       Open the Start menu. Note: If a file has the word [Recovered] added to its filename. To close the program. open.

but you can also buy backup software. but you may want to run a daily backup for that 10-page paper due next week. Choose Tools Options from the menu bar. This is the best protection against losing work. Save your work periodically and before you close a file. it's in your best interest to do everything you can to prevent lost work. Many computers come with basic backup software. or CD-Rs to perform a local backup. Click the Save tab. The Options dialog box opens.  Click OK. 103 Section 3-2: Working With Word Files 103 . To reset AutoRecover:      Open the Office program. There are two basic backup methods: 1. use floppy disks. Office 2003's AutoRecover feature automatically saves a temporary copy of your work every 10 minutes. such as a fireproof safe box. However. Internet backup allows you to upload your files to another site for safekeeping. Internet backup services allow you to save by folder or file type for a monthly fee. Since some files are more important than others. must be on for the Document Recovery task pane to work properly. Make sure the Save AutoRecover info every: box is checked. you can set the AutoRecover to save your work more frequently. This feature. Local backup is good practice because having backup files allows you to reconstruct your work. 2. Backup your work. Make sure you store disks in a safe place. Preventing Lost Work While the Document Recovery task pane and AutoRecover are helpful tools. Depending on your hardware and the size of your files. Backup is the process of copying files so they will be saved in the case of computer failure or other problem. while turned on by default. choose a backup schedule that works best for you. weekly backup may be adequate for the latest family newsletter.AutoRecover By default. For example. zip disks.  Use the arrows to adjust how often AutoRecover saves a temporary copy of your file.

104 Section 3-2: Working With Word Files 104 .

paste Drag and drop 105 Section 3-3: Working With Text 105 . copy. learners should be able to:        Insert text Delete text Use backspace and delete Select text Use undo and repeat Cut.Section 3-3: Working With Text By the end of this section.

Backspace and Delete Use the backspace and delete keys (on your keyboard) to erase text in your document. Once the pointer leaves the Office 2003 file to perform a Windows function. your mouse pointer changes from an arrow Remember. The blinking insertion point indicates where your text or numbers will be typed.Inserting Text Now that you can create a new file in an Office 2003 program.  The delete key (located under the Insert key) erases the text to the right of the insertion point.  Press Pg Dwn (Page Down) to jump down the document one page at a time. These movements will move your insertion point one space or line at a time.  Hold the Ctrl key (Control key) and press up or down arrow keys to jump up or down a paragraph at a time.  Use your keyboard's arrow keys to move your insertion point up. down. left.  The backspace key erases the text to the left of the insertion point one character at a time. it changes back into an arrow. you need to learn to insert and delete text. your mouse pointer changes from an arrow  In Outlook 2003. your mouse pointer changes from an arrow  In Excel 2003. the I-beam or cross indicates where the mouse pointer is located. Moving the Insertion Point To move the insertion point:  Use your mouse to move your insertion point anywhere within the file. or right. You'll also notice that your mouse pointer changes shape as you work within a file depending on which program you have open. Move your mouse until the I-beam or cross is where you want your insertion point and click. Don't forget you can scroll through a long file and click. your mouse pointer changes from an arrow into an I-beam into a cross into an I-beam into an I-beam  In PowerPoint 2003.  In Word 2003. The insertion point (also called a cursor) is the blinking line that indicates where text will be inserted when you begin typing. This method is especially useful if you only need to move a few spaces or lines back in a file to make a correction. 106 Section 3-3: Working With Text 106 . In Word 2003. You cannot move your insertion point below this line. a small horizontal black line indicates the end of your file.

Before you can change the font style. 107 Cons:  Selects all text when you may not need it. or highlight. Pros:  Great when you need to quickly select all text in a file (great for changing font style or size). Third Method: Select All Select All is helpful when you want to select the contents of an entire file.  May take some practice to position the arrow pointer correctly. Remember: First. Click once to highlight a single line.  Choose Edit Select All from the menu bar. drag the insertion point to select text.  Lots of control with individual letters. Release the left mouse button when you have selected the text you want to change. it. (Ctrl + A)  All the text in your file will be selected instantly. select what you want to change and then edit the text. you might want to change the way text appears. and even entire documents. Pros:  Quick and easy. size. and phrases. First Method: Click and Drag to Select Text     Move your pointer until the I-Beam (insertion point) is next to the text you want to edit. Click and drag up or down to select as many lines as you want to edit. words. Cons:  Selects the whole line of text when you may not want it to. Second Method: Use the Pointer to Select the Entire Line of Text     Move the I-Beam to the left margin until it becomes a right-slanted white arrow pointer Position the arrow pointer to the left of the line that you want to highlight. you must first select. Without releasing the mouse button. Cons: Lack of control may cause:  Selecting the entire file when you don't want to. words. Pros:  Highlights letters. Section 3-3: Working With Text 107 . or color. replace or delete text.Selecting Text When creating a file. Click the left mouse button.  Selecting text to the right when you want to select to the left and vice versa. Click anywhere outside the selected area to deselect text. There are many different selection techniques.

Then. When text is selected. have you ever selected LOTS of text without meaning to? What can you do to avoid this frustration?     Use the Shift key for more control: Click once at the starting point of the text you desire to be selected. The text in between those two points should be selected. pressing any key will delete it. Shift+right arrow Shift+left arrow Shift+Home Shift+End Shift+PgUp Shift+PgDn Ctrl+Shift+ Right Arrow Ctrl+Shift+ Left Arrow Crtl+Shift+Home Crtl+Shift+End Alt+Ctrl+Shift+PgDn F8 and arrow key F8 turns on selection mode Crtl+A Character to the right of the insertion point Character to the left of the insertion point. The Undo button often comes in handy for this common mistake. hold down the Shift key on the keyboard while clicking at the ending point of the text you desire to be selected. 108 Section 3-3: Working With Text 108 . All the current line to the left of insertion point All the current line to the right of insertion point A screen full of text from insertion point up A screen full of text from insertion point down One word to the right of insertion point One word to the left of insertion point All text from insertion point to the beginning of document All text from insertion point to the end of document All text from insertion point to end of the displayed window From insertion point in the direction of whichever arrow chosen Press Esc to leave selection mode Selects entire file Troubleshooting Selection Techniques When using the click and drag method to select text.Fourth Method: Use the Keyboard Many people use the keyboard to select text.

When you click on it. it will say Repeat Style. OR  Undo all your recent actions by repeatedly clicking the Undo button located on the Standard toolbar. If you accidentally deleted a sentence.  Select Undo . If you make a change or mistake that you do not want or did not mean to do.this command will change names depending on the action you just took. The Undo command lets you "undo" or delete the last change made to your document. IMPORTANT: If you undo an action in the middle of the list. To Use Undo:  Click Edit on the menu bar. but you thought it was too late? Good news! Word offers a feature that helps prevent this from happening.  Press Ctrl + Y on your keyboard for a shortcut to Repeat. you can simply "undo" your action. Using Repeat .Ctrl + Y The Repeat feature allows you to repeat the last action and can help to save a lot of time as you create your document. If you need to format a title on one page and wish to format another title the same way using Repeat.this command will change names depending on the action you just took. Word remembers up to 300 actions in a document and allows you to undo any or all of them as long as you haven't closed the document first. As you can imagine. you will also be undoing the 14 actions that came before the one you select. To Use Repeat:  Click Edit on the menu bar. you see a list of all the separate actions you have performed on the document you are working on. For example. this is a very useful feature. Notice the small list arrow next to the Undo button.  Select Repeat . 109 Section 3-3: Working With Text 109 . you will also undo all the actions above the one you select.Ctrl + Z Have you made a mistake in your document and needed to go back and make changes.Using Undo . if you undo the 15th action in your list. You can select as many actions as you want to undo. it says Undo Clear.  Press Ctrl + Z on your keyboard for a shortcut to Undo.

Moving and Copying Text and Graphics You don't have to retype text each time you want to use it. Copy and Paste:  The Copy procedure allows you to copy selected items from the screen and temporarily place them on the Office Clipboard.  Click the Paste button on the Standard toolbar.  Click where you want the item to appear. Cut and paste and copy and paste are two separate procedures that allow you to move or copy items (text. do one of the following:  To copy the item.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. Copying or Moving a Single Item To copy or move a single item:   Select the item you want to copy or move. (Ctrl + X)  If you want to move or copy the item to another file. or graphics) to another location. Then. (Ctrl + C)  To move the item. numbers.  The Office Clipboard is a temporary storage file. click an option that appears on the Paste Options button that appears just below your pasted selection. click the Copy button on the Standard toolbar. Cut and Paste:  The Cut procedure allows you to delete selected items from the screen and temporarily place them on the Office Clipboard. copy. The cut. click the Cut button on the Standard toolbar. 110 Section 3-3: Working With Text 110 . (Ctrl + V)  To format the pasted items. switch to the file.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. and paste commands are also available on the Edit menu.  The Office Clipboard is a temporary storage file.

 Place the mouse pointer anywhere on the selected items without clicking. To copy multiple items:     Select the first item you want to copy. click an option that appears on the Paste Options button that appears just below your pasted selection.  Click and hold the left mouse button until the insertion point changes into a white arrow pointing up to the left. it's helpful to display the Office Clipboard. You can paste items into any Microsoft Office program. (Ctrl + C) Continue copying items in any Office program until finished.  To paste items one at a time. click each item you want to paste on the Office Clipboard.  To paste all of the items you copied. You must be able to see the items you want to drag and the location where you want to drop it.  Select the item. click the Options button. and check the Collect Without Showing Office Clipboard option. To display the Office Clipboard:  Choose Edit Office Clipboard. To drag and drop:  Select the item you wish to move.Copying Multiple Items When collecting multiple items to copy. Note: If the Office Clipboard is not available. click where you want to the items to be pasted.  Drag the selected text to its new location. With the Office Clipboard open. Click the Copy button on the Standard toolbar. and click the left mouse button to drag the item its new location.  The Office Clipboard displays in the right side of the window. 111 Section 3-3: Working With Text 111 . you are in a program or view that doesn't support showing or pasting multiple items from the Office Clipboard. click Paste All on the Office Clipboard task pane. To drag items between programs:  Arrange the program windows so both files are open and visible.  To format the pasted items. Drag and Drop The drag and drop method of moving items allows you to move selected text and graphics using your mouse. If you want to collect items without showing the Clipboard:  Open the Office Clipboard.

112 Section 3-3: Working With Text 112 .

learners should be able to:            Use alignment buttons to align text Set line spacing Set paragraph spacing Use Page Setup Dialog Box Adjust Margins using the Page Setup Dialog Box Change Column Structure Indent text Create Hanging Indents Format text using the ruler Insert Headers and Footers on a page Delete Headers and Footers from a page 113 Section 3-4: Setting Up the Page 113 .Section 3-4: Setting Up the Page By the end of this section.

and justified alignment buttons. you might need to know how to center align. right. if you were creating a greeting card or advertisement. Below you will view examples of text that are aligned using the left. center. Center.  Click the Align Left. Most documents have text that is left aligned. Align Text Using the Alignment Buttons:  Select the text you want to align. Align Right. 114 Section 3-4: Setting Up the Page 114 .Aligning Text Aligning text can be invaluable when trying to format your document to meet certain standards. right align or justify your text. or Justify button on the Formatting toolbar. However.

The Paragraph dialog box appears. sometimes making it difficult to read. Click on the Indents and Spacing tab. should be used. 115 Section 3-4: Setting Up the Page 115 .Line Spacing Document text can be formatted to show a number of line spacing options. For example. Increasing the leading will space the lines out.  Select an option from the drop-down menu. or double spacing. The default is single spacing. in general. Line spacing is measured in lines or points.  Click OK. the 10 point font usually uses 12 point leading. Select Paragraph. This is the default and. 1. you may select single. The most common spacing options are single-spaced and double-spaced. When line spacing is measured in points. To Format Line Spacing:  Select the text you want to format. When you reduce the leading you automatically bring the lines of text closer together. it is referred to as leading (rhymes with wedding). allowing for improved readability.5.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. OR  Select the text you want to format. OR     Click Format on the menu bar.  Click on the Line Spacing button on the Formatting Menu. In the Line spacing drop down menu.

click the up and down arrows.  Alignment: Choose left.  After each paragraph.  Indentation: Adjust the left and right margins by clicking the up and down arrows.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. right. Paragraph Spacing Just as you can add spacing between lines in your document. headings. Typically. or justified.  Select Paragraph.  Preview: Gives an idea how your text will look. Use the Special drop-down menu to select the first line as having the indent or to create a hanging indent. OR  Click Format on the menu bar. or subheadings. To Specify Paragraph Spacing:  Select the text you want to format. before and after each paragraph. extra spaces are added between paragraphs. When you make a line spacing change. it affects only the text in a paragraph that contains the insertion point. you can also choose spacing options between each paragraph. Choose extra space:  Before each paragraph. The Paragraph dialog box appears.  Spacing: To emphasize a block of text. center.  Or. Exactly and Multiple options in the Paragraph Dialog Box to customize your line spacing.  Click the Indents and Spacing tab. Extra spacing between paragraphs adds emphasis and makes a document easier to read.Paragraph Dialog Box You can use the At Least. 116 Section 3-4: Setting Up the Page 116 . If you select one of these options you will need to use the At: box to further define your selection.

 Click File on the Standard toolbar. borders.  You can change the margin in precise steps by clicking on the up or down arrows next to the margin that you wish to change or you may type a number in the text box next to the margin you wish to change.  Select Page Setup.Using Page Setup to Specify Margins In order to change the margins (space along the top.5 x 11) or the Landscape box (11 x 8. A nice feature on the Layout Tab is creating a Title Page for your document. Margin.  You can choose to apply these new margins to the whole document or from this point forward by using the drop-down menu. Apply to:. The Margins.  Change the Page Orientation by clicking on either the Portrait box (8.  Click File on the menu bar. photo paper. and much more. right and bottom) in your document. To Create a Title Page for Your Document:  Enter the text you want on your title page. under the Section heading. but you can change the paper size entirely.  Select Page Setup from the menu bar.  Under Vertical Alignment. index cards. Text lines up with top margin. More Options on the Page Setup Dialog Box The Page Setup dialog box gives you several other options for controlling the look of your document. 117 Section 3-4: Setting Up the Page 117 . You can even customize the paper size to include note cards. Paper and Layout Tab all contain valuable tools. and headers/footers.  Click the Layout tab.  Justified: Text is spread out so each line is same distance apart. OR  Choose Reveal Formatting on the Task Pane and click on the blue link.  Click OK.  Center: Text on page is centered between the top and bottom margins. envelopes.5). Paper Tab The default paper size is 8.  Bottom: Text lines up with the bottom page.5 x 11.  Select Margins tab in the Page Setup dialog box. Layout Tab The Layout Tab includes options to customize page numbering. you will need to access the Page Setup dialog box. left. you will find the following options:  Top: Default. Margins Tab  Click the Default button in the lower left corner of the Page Setup dialog box to set (or reset) Word's default margins.

flyers. but with practice. you'll have columns mastered in no time. Left Margin and Right Indent using your mouse until the columns appear the way you want.  Select the title. and drag to select number of columns. Newspaper. An approach we will first try will be to enter text into a single column and then convert it into multiple columns. Certain kinds of information are best displayed using columns.  The Columns Button will expand to give you four column options:  Choose one of the options to format your text into columns. or other types of publications. Create Columns Using the Columns Button:  Switch to Print Layout View  To make equal columns.Working with Columns Displaying information in columns gives the writer more options for displaying different types of information on a page while remaining easy for the viewer to read.  Click the Columns button on the Standard toolbar. reports. You can adjust the spacing and alignment of the columns by using the ruler.  Click the Columns Button on the Standard Toolbar. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous. 118 Section 3-4: Setting Up the Page 118 . Drag the Right Margin. Working with columns can be challenging. often use Word's column feature. newsletters. school projects.  Select the text you want to change to columns. announcements. To Enter a Title that Spans a Column:  Enter the title at the beginning of the first column.

Offers features that allow you to specify an exact number for the height and width of your columns. this point forward.Creating Columns Using the Columns Dialog Box Using the Column Dialog Box versus the Columns Button will give you much more control and precision over your column structure. Equal Column Width . Choose Format Columns. or the entire document Select your options and Click OK. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous.  Select Columns from the menu list. 119 Section 3-4: Setting Up the Page 119 . The Columns Dialog Box appears.    To Move Text into the Next Column:     Move the insertion point in front of the text you want to move.Check this checkbox if you want columns to be the same width Apply to: . Click the Start New Column check box to move the text to the next column.Use the up and down arrow   keys to select between one and eight columns Line Between -Places lines between your columns Width and Spacing .  Select the text you want to change to columns.  To make equal columns. as well as the spacing between your columns. The Columns dialog box opens.Allows you to create columns out of the selected text. Choose "From this point forward" in the Apply to: control. Using the Column Dialog Box:  Switch to Print Layout View.Click a box to choose a preset number of columns  Number of Columns . The Column Dialog Box gives you the following options:  Presets . the selected section. including Left and Right columns as well as the ability to create up to eight columns per page.  Click Format on the Menu Bar. The Columns Dialog Box will also give you a few more column options.

Indent Text An indent is the space between your margin and your text. under the Paragraph heading. If you click one of the indent buttons or set an indent in the Paragraph dialog box. you can click the increment arrows to enter the amount of indentation. OR      Click Format on the menu bar. OR  Use the Increase/Decrease Indent buttons on the Formatting toolbar. Hanging Indents When all the lines in a paragraph are indented except the first line. If you set a tab. In the Indentation section. Indentation. Select Paragraph. This method allows for a great amount of precision for setting left and right indents. Select the Hanging Indent option in the Special: drop down menu. You may specify the amount of indentation in the By: box by clicking on the increment arrows. Remember. but you may see examples of the hanging indent on web pages.  In the Indentation section. there is a difference between indents and tabs. only one line of text is indented. Don't confuse the margin and the indent. Section 3-4: Setting Up the Page 120 120 . a hanging indent is created. Hanging indents are not standard in documents such as business letters. You can change the indent in tenths of inches. Hanging indents are used for the MLA bibliographic format.5 inches. The indent feature is often used to set a first-line indent for paragraphs. you will see a Special: drop down menu with some options. These increments are measured in inches. all of the text you type afterwards will be indented. Each time you click the Increase or Decrease Indent button your text is moved by the default . Indenting is measured in inches. newsletters.  Click the blue link. To Create a Hanging Indent:  Choose Reveal Formatting on the Task Pane. To Indent One or More Lines of Text: You can use the Paragraph dialog box or select the blue Indentation link under Paragraph on the Task Pane. and often on bibliographic entries.

 Left tab  Center tab  Right tab  Decimal tab : Moves text toward the right edge of the page as you type. show column placement. margins and indents. create and change your documents tabs. Hiding and Displaying the Ruler:  Click View on the menu bar. If you switch to Print Layout View (Choose View Print Layout View).  The Ruler will appear at the top of the document. and indents in your document using Word's Ruler. Click the tab selection button (upper left of the ruler). If you set up a new tab. : Aligns decimal numbers using the decimal point. 121 Section 3-4: Setting Up the Page 121 . To hide this vertical ruler. : Moves text toward the left edge of the page as you type. tabs.  Select Ruler. For example:  Bar tab  Indent : Draws a vertical line on the document. or the distance between columns. Click the Ruler where you want your tab or indent to be set.The Ruler You can adjust the width of margins. Indents and Margins using the Ruler The ruler provides a visual tool that allows you to quickly view. : Centers text around the tab. Setting Tabs. If you set up a new indent. The Ruler is helpful when you need to create several columns. Tabs Click on the small gray box to the left of the ruler to move through the five different Tab Settings. switch to a different layout view. : Inserts the indent marking anywhere along the ruler : Inserts a hanging indent anywhere along the ruler  Hanging Indent To Place a Tab or Indent On The Ruler:      Click the cursor anywhere in the block of text you want to format. a vertical ruler displays along the left hand side of the screen. press the tab key to move your text to the new tab. place the cursor at the new indent location.

Remember you can also increase or decrease your Indents by using the Increase/Decrease Indent buttons on the Formatting toolbar. Click and hold the left mouse button once a double arrow appears over the margin until a dotted line appears below. To Remove a Tab from the Ruler:     Point the mouse on the tab you want to remove. Drag the mouse off the Ruler. Release the left mouse button. Release the left mouse button. To Adjust a Margin using the Ruler:     Point the mouse on the margin that you want to move. Click and hold the left mouse button until a dotted line appears below the tab. Release the left mouse button. Click and hold the left mouse button until a dotted line appears below the tab. Drag the mouse to move the tab or indent to a new location. Drag the mouse to increase or decrease the margin.Adjusting Tabs and Margins on the Ruler To Move an Existing Tab or Indent on the Ruler:     Point the mouse on the tab or indent that you want to move. 122 Section 3-4: Setting Up the Page 122 .

On the Page Setup Dialog Box. Highlight the text within the Header or Footer (whichever text you would like to delete). To Delete the Header or Footer:     Click View on the Menu Bar. Close . dates.inserts the page numbers. Page Setup . Format Page Number . author.opens the Page Setup Dialog box so that you can adjust the location of the header and footer. Header and Footer Toolbar Some of the useful features located on the Header and Footer Toolbar are:  Insert Auto-Text .drop-down menu showing commonly used header and footer information.  Click Close on the Header and Footer Toolbar when you are finished. choose the Layout Tab and place a checkmark next to Different First Page under Headers and Footers. and page numbers.  Select Header and Footer.Insert Headers and Footers The Header and Footer usually contain title and author information.inserts the number of pages in the entire document.  Locate the Header and Footer Toolbar on the page. To Insert a Header and Footer:  Click View on the Menu Bar. Insert Number of Pages .      Delete Header and Footer If you choose to delete your Header or Footer.  Type inside the dotted boxes to insert your Header and/or Footer.  The document will appear grayed out with a dotted Header and Footer box showing at the top and bottom of the page. The Header appears at the top of the page and the Footer appears at the bottom of the page. page number    and date. including.Page Setup. Switch between Header and Footer . Insert Page Numbers . You can delete the Header and Footer on just the first page of the document by choosing File .allows you to jump quickly between the header and footer on a page. The text is now removed. Select Header and Footer. 123 Section 3-4: Setting Up the Page 123 . Insert Time.closes the Header and Footer Toolbar. Word will automatically delete the Header or Footer within the entire document. then click OK. Insert Date.opens the Page Number Format Dialog box so that you can format your page number in the header and footer. Press Delete.

124 Section 3-4: Setting Up the Page 124 .

Section 3-5: Formatting Text By the end of this section. learners should be able to:  Change the Type Style of text  Bold  Italics  Underline  Color  Adjust Font Size  Insert Symbols  Use Reveal Formatting  Create Bulleted Lists  Create Numbered Lists 125 Section 3-5: Formatting Text 125 .

A color palette appears. remember to select text before you apply style.  Word changes the color of your text. To Change the Color of Text:  Select the text you want to change. Ctrl + B  Click the Italic button on the Formatting toolbar. The formatting toolbar contains buttons for font size. take notice of those fonts that have TT beside their name. you can scroll through the Font list. Font Names To select a font. Click the More Colors button at the bottom of the color palette. Using Color The use of color can add emphasis to your words and make your document easier to read. You can even do a combination of all three options! To Change the Type Style of Text:  Select the text you want to change.  Choose one or more of the following options: (to stress emphasis you might want to try using the bold option)  Click the Bold button on the Formatting toolbar. can be further customized by using the bold. 126 Section 3-5: Formatting Text 126 .  Click the downward-pointing arrow on the Font Color button on the Formatting toolbar. colors and other options. Word uses your chosen styles on whatever text you type next. As you scroll through the many different font names. To View the Formatting Toolbar:  Click View on the Menu Bar. Ctrl + I  Click the Underline button on the Formatting toolbar.Formatting Toolbar The Formatting Toolbar contains buttons that allows you to change the appearance of your text. You can choose from a list of Standard Colors or Customize your own color by clicking the Customize Tab. There are many different types of fonts. italicized or underlined options. Bold. If you choose a type style without selecting any text.  Click the color you want to apply. font style. Ctrl + U  Word automatically displays your changes. Italics and Underline Any text you type in Word. To avoid frustration. The list shows you all the fonts that are available on the computer you are using. These TrueType fonts will look the same on both the computer screen and when you print them on paper. If you would like to see more color options.  Select Toolbars and then Formatting from the cascading menu.

color and many other font effects. font style. Remember you can also access the Font Dialog Box from the Font menu on the Task Pane.  Select Font from the menu list. To Open the Font Dialog Box:  Click Format on the Menu Bar. however. size. 127 Section 3-5: Formatting Text 127 .Font Dialog Box The Font Dialog Box gives similar options as the Formatting toolbar. The Font Dialog Box will appear. it also offers more advanced text features. You can use the Font Dialog Box to change your font.

reports. Arial 10 Point Arial 12 Point Arial 20 Point The standard Font size for most documents is 12 Point. etc. 128 Section 3-5: Formatting Text 128 . Did You Know? Word offers a variety of Templates that provide you with a pre-formatted document. Look at the text in the preview window as you try different sizes. Word allows you to choose sizes smaller than 8 point and larger than 72 point.offers a letter template including artwork  General Templates .assists you in writing a standard letter  Contemporary Letter .allows you to search among hundreds of templates offered through the Microsoft website. Select a size from the Font Size list. Click on a font from the Font list.  Letter Wizard . Click the blue link. Click on a font from the Font list. Font: under the Font Heading. you can quickly choose among a variety of Templates. The Task Pane New Document window appears to the right. the title of your document could be displayed larger than the contents of your paper. memos. The Font dialog box appears. You can preview different font sizes in the Preview window in the Font dialog box.preformatted documents including faxes.com .Font Size You can change the Font Size from both the Font Dialog Box and the Formatting toolbar.  Templates on my Web Sites . letters. The Font dialog box appears. Instead of having to create formats yourself. Select Font from the menu list.allows you to search for templates on other web servers  Templates on Microsoft. You can use different font sizes to give emphasis to different parts of your document. Font sizes range from 8 point (extremely small) to 72 point (very big). Look at the text in the preview window as you try different sizes. Remember you can also change the font size from the Formatting toolbar.      Select Reveal Formatting on the Task Pane. To Open the Templates Dialog Box:  Click File on the Menu Bar. but you must type these in manually in the Font Size box. Select a size from the Font Size list. For example.  Select New from the menu list. Font size is commonly expressed in points.  Select an option under New from template. OR      Click Format on the Menu Bar.

For example. 129 Section 3-5: Formatting Text 129 . Other commonly used symbols that appear in the Symbol Dialog Box are:  © Copyright  ® Registration  TMTrademark  Checkmark  -. The Symbols Dialog Box appears. Word comes with pre-installed symbols for you use.  Click the Symbols Tab to select a symbol from a Font type. but other fonts such as.Em Dash Insert Symbols To Insert Symbols into your Document:  Click Insert on the Menu Bar. Wingdings.  Select Symbols. will also offer numerous symbol options. ©. The available symbols will depend on which fonts you have installed on your machine.  Click on the Symbol or Special Character you would like to select and then Click Insert.Use of Symbols There are many Symbols that you might often see in publications that are not directly available from your keyboard.  The Symbol or Character will show up in your document. OR  Click the Special Characters Tab to view other commonly used symbols. the Copyright symbol. is not available on the keyboard but can be selected from Word's Symbol Dialog Box.  Click Close.

 Check the Show all formatting marks checkbox at the bottom of the Menu under Options. and spaces are visible in your document. tabs . However. You will not see these characters unless you choose to show the formatting marks. When you select the Show/Hide button. 130 Section 3-5: Formatting Text 130 . codes for paragraph marks . If you prefer to display non-printing characters when formatting your document. if you display your non-printing characters. Place the insertion point to the right of the tab symbol and press the Backspace key to To Reveal Formatting Marks:  Click the Show/Hide button on the Standard Toolbar. quickly delete these tabs. you will be able to quickly see where all the tabs exist. . OR  Select the Reveal Formatting Menu from the Task Pane. So why display these characters? Showing the document formatting can assist you when editing. The tab symbol will appear as an arrow pointing to the right.Why display non-printing characters? Non-printing characters are automatically inserted into your document as you type. For example: A document that was created with numerous tabs could be quite difficult to edit if you needed to delete all the tabs. these symbols will not appear in your printed document.

You can use the default Bullets and Numbering settings by clicking on the appropriate button on the Formatting toolbar. To Create a Numbered List: 1. press the Enter key twice to stop the numbered list. Numbers (or letters) are used when information has to be in a certain order.  To create a line break between items in a bulleted or numbered list. Review the following tips that will help you manage your numbered or bulleted lists. place your cursor where you want the line break and press Shift + Enter. Click on the Numbering button on the Formatting toolbar. press the Enter key twice to stop the bulleted list. Manuals often include numbered lists to assist the reader in step-by-step instruction.  If you want to change a bulleted list to a numbered list (or vice versa). The next line will begin automatically with a new bullet.  Remove a bullet by placing the insertion point to the right of the bullet or number and press backspace (you will not be able to place your insertion point to the left of the bullet). Bulleted and numbered lists help to simplify steps or items to the reader. 2. When your list is complete. The next line will begin automatically with the next number. 5. Type the first item on your list and press Enter. 3. Teachers often use bulleted lists to highlight important pieces of their sections. A bullet is usually a black circle but it can be any other symbol used to highlight items in a list. 4. Type the first item on your list and press Enter. When your list is complete. Type the next item on your list and press Enter.Bullets and Numbering Word lets you make two types of lists: bulleted and numbered. Type the next item on your list and press Enter. select the entire list and click on the appropriate button. Create Bulleted and Numbered Lists To Create a Bulleted List:      Click the Bullets button on the Formatting toolbar. Use bullets to list items that do not have to be in any particular order. 131 Section 3-5: Formatting Text 131 .

The List Styles Tab allows you to create your own list style using similar alignment. The Bullets and Numbering Dialog Box also offers you Outline Numbered options. You can view the type of bullets and numbers available to you by opening the Bullets and Numbering Dialog Box.     Select the text you want to turn into a list.The Bullets and Numbering Dialog Box Word offers you many other options for your bullets and numbers. and click OK. By clicking on the Outline Numbered Tab you can view templates for creating an outline. Click Format on the Menu Bar. Click on the Bulleted Tab to view all the bullet options and click on the Numbered Tab to view all the number options. The Bullets and Numbering Dialog Box appears. other than the default that you have seen so far. Select Bullets and Numbering. bullets and characters. 132 Section 3-5: Formatting Text 132 .  Select what kind of bullets or numbers that you want.

Section 3-6: Spelling and Grammar By the end of this section. learners should be able to:     Use AutoCorrect Use Find Use Replace Use Spell and Grammar Check 133 Section 3-6: Spelling and Grammar 133 .

AutoCorrect can help you locate misspelled words and correct them as you type. you can hover the pointer over the area where the auto-correction was made and a Smart Tag will appear that allows you to reset the original word.    If AutoCorrect changes a word that you don't want it to change. stand.  Correct accidental usage of Caps Lock key.  Capitalize the first letter of the sentence. Use the Replace: box to type a word you frequently misspell or type a shorthand word to represent a longer word or phrase. Check or de-select any of the following options:  Show AutoCorrect Options buttons. Click on the Smart Tag and a drop-down list with options to reverse the action is displayed. stannd. If you type a misspelled word into AutoCorrect's With: box. Click Add.  Capitalize names of days.AutoCorrect Word's AutoCorrect feature can assist you in word processing tasks. Use the With: box to type the correct word. 134 Section 3-6: Spelling and Grammar 134 . Examples: When typing the misspelled word. Modifying AutoCorrect:  Click Tools  Select AutoCorrect Options from the menu bar. you can customize AutoCorrect to automatically complete the rest of the proper noun once you type the letters GCF.  Correct two initial capitals. The  AutoCorrect Options dialog box appears. AutoCorrect can also be customized so that commonly used words will be automatically entered without having to type the entire word. AutoCorrect always misspells that word. such as GCF Global Learning. Word will automatically convert this typo to the correct spelling.  Capitalize the first letter of table cells. GCF Global Learning.  Replace text as you type. Instead of having to write a long proper noun like.

phrase or format in the Replace With: box that will replace what is in the Find What: box. Style or Highlight. You can perform a more detailed search by clicking the More button on the Find and Replace dialog box:        Click Edit on the menu bar Select Find. Type a word. Currently the document has the text. Word XP. Use the check boxes to limit your search.  Click Special to search for punctuation marks or section breaks. Word will jump to the first instance of this word and will highlight the word for easy location. Click More to conduct a detailed search. Click Find Next to conduct your search. typed again and again throughout the document. Language.CTRL + H       Click Edit on the menu bar. Click Format if you want to limit your search to words in a specific Font.Find and Replace Word 2003 allows you to search for specific words in your document as well as fonts. Click the Search list box if you want to limit your search to a specific part of the document. Click Find All to start the search.CTRL + F      Click Edit on the menu bar Select Find. consider a document you are editing that displays Word XP needs to be updated to Word 2003. For example.  Click Replace All to replace every occurrence of the selected text with the replacement text. The Find and Replace functionality can really help save you time and effort in your word processing goals. The Find and Replace dialog box appears. Paragraph. Click Find Next to bypass it and find the next. special characters and formats. Frame.  Click Replace. Tab. The Find and Replace dialog box appears. phrase or format in the Find What box. or portions of your document. Click Cancel to quit. phrase or format in the Find What: box that you are searching for.   135 Section 3-6: Spelling and Grammar 135 . Type the word.  Continue Clicking the Find All button to find all other instances of this word. Type the word. Type a word. OR Check the Highlight all items found in: box to find all instances of the word at the same time. When Word finds a word of phrase. Using Find and Replace to replace Word XP with Word 2003 will save you much time and effort in your editing process. do one of the following:  Ignore it. Select Replace. Using Find . Use the list box below to select all. The Find and Replace dialog box appears. Using Replace . phrase or format in the Find What box.  Click Find Next to start the search.

Spell and Grammar Check
Not only does Word allow you to Undo possible mistakes in your document and Paste corrections, it also automatically reviews your grammar and spelling as you type. Green wavy lines are placed underneath possible grammar mistakes and a red wavy line under possible spelling mistakes. All of Word's grammar and spelling errors may not be correct, so you can choose to ignore these error markings and keep typing, or you can correct the mistakes and/or add the corrections to Word's dictionary.

Check Spelling as you Type
Word puts a red wavy line under possible spelling mistakes. If you click on the suspected misspelling, Word gives you one or more suggested corrections.

To Use Spell Check as You Type:
 Place your I-Beam over the misspelled word and
right-click.

 A menu list displays the following options:
boldfaced suggested spellings, Ignore All, Add to Dictionary, AutoCorrect, Language, Spelling and Look Up.  Select the boldfaced suggestion to replace the incorrectly spelled word in the document.  Select Ignore, and Word ignores all future instances of this spelling in this document.  Select Add to Dictionary, and Word adds the underlined word to the dictionary so it won't be flagged as an error in any other document you create.  Select AutoCorrect to add the correct spelling to your list of words that Word automatically corrects as you type.  Select Language to specify a word as part of another language, preventing Word from seeing this word as a mistake.  If you select spelling, the Spelling and Grammar dialog box appears.  If you select Look Up, a window opens in the Task Pane and you are given general search parameters. This feature is helpful when dealing with words, such as proper nouns, that are not found in the dictionary.

Check Grammar as you Type
Word puts a green wavy line under possible grammar mistakes.

To Work on Suspected Grammatical Mistakes:
 Place your I-beam over the grammatical mistake and right-click.  A menu list displays the following options: boldfaced grammar suggestion,
Ignore, Grammar, About this Sentence.  Select Ignore, and Word ignores the grammatical mistake it believes to exist.  Select Grammar, and the Grammar dialog box appears.  Select About this Sentence, and the Office Assistant will offer you reasons as to why Word believes this to be a grammatical error.

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136

Spelling and Grammar Dialog Box

To Use the Spelling and Grammar Dialog Box:
Choose one of the following options, depending on what you think of Word's suggestions:

    

Click Ignore Once to ignore this one instance of the grammatical error in your document. Click Ignore Rule to ignore this grammatical error and all other grammatical errors of this type in the document. Click Next Sentence to take you to the next grammatical error listed in your document. Click Change to replace the error with what is in the Suggestion box. Click Explain to open the Office Assistant, which will offer you reasons for this error.

If the red and green wavy lines distract you, you can turn them off:
   
Choose Tools Options from the menu bar. The Options dialog box appears. Click the Spelling & Grammar tab. Un-check the Check Spelling as You Type or Check Grammar as You Type so the check box so that it is empty. Click OK. Don't forget to use Spell and Grammar Check! Have you ever realized after typing a long paragraph that you accidentally left the Caps Lock on and all your letters are in Upper Case? Fortunately, you will not have to re-type the text to correct this mistake. Word offers a quick solution by allowing you to either select the Upper Case text and pressing Shift + F3 or clicking Format on the menu bar and selecting Change Case. Choose the correct option from the Change Case Dialog Box.

Using the Thesaurus:
 Click Tools on the Menu Bar.  Select Language and then follow the cascading menu to Thesaurus.
OR

 Use the quick key combination, Shift + F7
137 Section 3-6: Spelling and Grammar 137

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Section 3-6: Spelling and Grammar

138

Section 3-7:

Inserting Items Into a Word Document

By the end of the section, students should be able to:
       
Create a text box Move and Resize a Text Box Construct Tables Enter Text and Numbers into Tables Edit Tables Edit Objects Insert Pictures Edit Pictures

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Section 3-7: Inserting Items Into a Word Document

139

reports. The canvas helps you arrange and resize the objects you are working with. To Create a Text Box:  Click Insert on the Menu Bar. flyers. click and drag the box until it is in the desired location. style. Note: When you create a text box in Word 2003. The box is selected and a blinking insertion point appears inside the box. font size. often use Word's text box feature. making for an impressive display of your Word skills.  Place your insertion point where you want your text box.  Select Text Box from the menu list. or other types of publications. borders. Text boxes can be formatted with shadings. color. Format text (change font. Newsletters. the drawing canvas appears by default.  Hover your mouse pointer over the border until it becomes a crosshair with arrows.  Left click and drag the text box until it is the appropriate size. Begin typing. Hover the mouse pointer over any of the sizing handles (small circles) until it turns into a diagonally pointing arrow. The box is now highlighted. Release the left mouse button when ready. school projects.) Moving and Resizing Text Boxes To Resize a Text Box:  Click once on one of the box's borders.  Click and drag the sizing handle until the box is the desired size. The text box will by default contain a white background color and a thin black border.Create a Text Box Placing text inside of a Text Box helps focus the reader's eye on the page content. To Insert Text into the Text Box:     Click once inside the text box. etc) in the usual manner.  Using this crosshair. make changes later. 140 Section 3-7: Inserting Items Into a Word Document 140 . and graphics.  Sizing handles (small circles) appear.  The mouse pointer becomes a crosshair and a drawing canvas appears. announcements. To Move a Text Box:  Click once on the text box's border. (Select text first.

The Format Text Dialog Box
As mentioned earlier, the default for the text box in Word is a white background with a thin, black border. Using the Format Text Box dialog box, you can choose different fill colors and lines, size, layout, and textbox.

To Use the Format Text Box Dialog Box:
 Double click on a text box border. The Format Text Box dialog box appears.
OR

 Right-click on the text box border and select Format Text Box. The Format Text Box dialog box appears.

You can access the Text box feature from the Drawing toolbar.
 Click View on the Menu Bar.  Select Toolbar and then Drawing from the cascading menu. The Drawing toolbar appears at the bottom of your document.  Click the Text box button
Rectangle button. . Don't confuse this button with the Rectangle button. You cannot insert text using the

 The Text Box Dialog Box offers you several tabs to choose from:  Color and Lines: Fill text box with color, define the border colors, styles and weight  Size: Define a specific size  Layout: Text wrap and alignment  Textbox: Internal margins
141 Section 3-7: Inserting Items Into a Word Document 141

Working with Tables
Tables allow large amounts of text and/or numbers to be presented in an organized and easy to read fashion. Similar to columns, Tables can be challenging at first. Word has created an entire menu to help assist you in creating your first Table. A few important terms to know before you begin creating tables are: Row - A row runs horizontal in a table and is divided by borders. Borders - Separating lines in the table. Column - A column runs perpendicular in a table and is divided by borders. Cell - A cell is the box that is created when your rows and your columns intersect each other. The cell contains your data or information.

Creating Tables Using the Insert Table Dialog Box:
 Click Table on the Menu Bar.  Select Insert and then Table from the cascading menu. The Insert Table dialog box
appears.

 Determine the number of columns and rows you need in your table. You can add more later,
but save yourself some work. You can always add rows by pressing Tab at the end of a row.  To create a table as wide as your page, leave the Fixed Column Width setting on Auto.  Click OK. A table is inserted into your document.

Another automated way to create a quick table is by using the Insert Table Button on the Standard toolbar.

Creating Tables Using the Insert Table Button:
 Click the Insert Table Button .  Now, drag the number of columns and rows you want in your table.

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Custom-Made Tables
The Insert Table Dialog Box and Insert Table button offer a quick solution to making tables. If you would like to custom create your table by drawing it yourself, you can use the Draw Table button.

Creating Tables Using the Draw Tables Button:
 Open the Tables and Borders toolbar by clicking View on the Menu Bar, Select Toolbars and then Tables and Borders from
the Cascading Menu. The Tables and Borders toolbar will appear.

 Click the Draw Tables button on the Tables and Borders toolbar. The mouse pointer turns into a pencil.

   

Drag the pencil to create a rectangle about the size of the table you want. Release the mouse button. The border of the table appears in your document. Use the pencil again to draw in column and row borders. Click the Draw Table button again to change the pencil back into an I-beam.

If you make a mistake while drawing your table, you can erase both rows and columns by using the Eraser on the Tables and Borders toolbar. Once you select the Eraser, the pointer will change to resemble the Eraser Button. Drag the Eraser over parts of the table you wish to erase. When you are finished erasing, click the Eraser button again to put the Eraser away.

Entering Text
Click inside any table cell to begin entering text or numbers.

Moving Around in a Table:
 Use the Tab key or right arrow key to move right.  Use Shift + Tab or the left arrow key to move left.  The up and down arrow keys will move the insertion point above or below its current location.

Selecting Text in Tables:
A cell: triple click inside cell. A row: Move mouse to left of margins, point to the row, and click. Multiple rows: Select the first row, click and drag the number of rows desired. A column: Move the mouse above the column. It turns into a downward pointing arrow. Click once. Multiple columns: Select the first column, click and drag the number of columns desired. Entire Table: Choose Table and Select Table from the menu bar.

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Editing Tables
Formatting Text in Tables Fortunately, whatever you do to format text in a paragraph (make it bold green, for example), you can do to text in a table cell. Formatting text within a table can be accomplished through a variety of means, including the Formatting menu, the Tables and Borders toolbar, the Task Pane and keyboard shortcuts. Rotating Text in Tables Many advertisements, for sale signs, menus, and other creative documents use Word's text direction feature to change typical horizontal text to eye-catching vertical text. You can rotate text so it runs vertically, facing either the right or the left.

To Rotate Text in a Table Cell:
 Select the cell(s) you want to rotate.  Click the Change Text Direction button
: on the Tables and Borders toolbar.  Clicking the Change Text Direction button once turns text to the vertically left, the second click turns text to vertically right, and the third click will bring your text back to a horizontal position. The insertion point rotates when entering vertical text, but editing vertical text is really no different than editing horizontal text.

Inserting and Deleting Columns and Rows
Therefore, it is important to know how to insert and delete rows and columns in your existing table.

To Add Rows to Your Table:
 Move the insertion point to the last cell in the table and press
Tab.

To Delete Rows:
 Select the row(s) you want to delete.  Choose Table
OR Delete Rows.

To Insert Rows in the Middle of the Table:
 Place the insertion point anywhere in the table.  Choose Table
Insert Rows above OR Rows below.

 Right-click and choose Table
from the shortcut menu.

Delete

Rows

To Delete Single Table Cell:
 Place the insertion point inside the cell you wish to delete.  Choose Table
Delete

To Insert a Column:
 Position the mouse pointer where you want to column to be
located.

 Choose Table

Insert

Insert Columns to the Right or Insert Columns to the Left.

Cells from the menu bar. The Delete Cells dialog box appears.  Click Shift cells left, Shift cells up, Delete entire row, or Delete entire column.

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You can preview the Table Style in the Preview Box. Click the Modify button to change parts of an existing Table Style. Check out your changes using the Preview box. Rows. and cells.  Drag the border either left or right OR up and down. Word also offers templates for Tables.  Click anywhere in the table and choose Table and then      Table AutoFormat. Check and uncheck the options in the Apply special Formats to: sections to slightly change parts of your table. The Table AutoFormat dialog box appears. Click the New button to customize your own Table Style. 145 Section 3-7: Inserting Items Into a Word Document 145 . To use AutoFormat:  Create your table. To automatically adjust the size. select the entire Table and then choose Table AutoFit AutoFit to Contents. rows. AutoFormat Just as Word offers document templates for memos. and Cell Size:  Hover the insertion point over any line in your table that borders the area you want to change.  The insertion point changes to a double-headed arrow.Resizing Tables You may need to adjust the size of columns. reports and other items. Click OK. faxes. Scroll through the Table Styles until you find a table you like. To Adjust Columns.

To Change Line Style or Line Weight on an Existing Table:  Click the drop down arrows (next to the buttons) to view and select from the list of choices.  Click the Outside Border button drop down menu and choose the location of your border. A shading color menu appears.Adding Borders Many of the tables in the AutoFormat Dialog Box use unique borders and shading options. To add these special features to your own table. The I-beam becomes the pencil.  Select a color.  Using the pencil. To Apply a Border:  Select the Line Style.  Click on a color. trace the border(s) that you want to color.  Select the cells you want bordered.  Click anywhere outside the table to change to pencil back into the I-beam. Choose the Reveal Formatting Menu and look for the Table and Cell Headings. 146 Section 3-7: Inserting Items Into a Word Document 146 . Your cell(s) are automatically shaded. Add Shading To Apply Shading:  Select or place the insertion point inside the cell(s) you want shaded. A color menu appears. and Border Color you would like. Line Weight. You can access many of the features from the Table and Borders Dialog box on the Task Pane.  The mouse pointer turns into a pencil  Trace the line(s) you want to change. To Change the Border Color on an Existing Table:  Click the drop down arrow next to the Border Color button.  Click the Shading Color button drop down arrow. you can use the Tables and Borders toolbar.

lines with arrows. and Textboxes 2. AutoShapes: including Lines. WordArt drawing objects Drawing Objects To Draw Lines and Shapes:  Open the Drawing toolbar by clicking View on the Menu Bar. 147 Section 3-7: Inserting Items Into a Word Document 147 . let's learn to enhance your documents by adding objects and pictures.Introduction to Word Graphics Now that you are comfortable adding and formatting text. OR  Click any of the drawing tools in the first group of buttons.  Line Tool  Arrow Tool  Rectangle Tool  Oval Tool  The mouse pointer changes to a crosshair . headers and footers.  The Drawing toolbar will appear. Drawing objects include: 1.  Release the mouse button to end the drawing object and turn off the Drawing tool.  Choose an AutoShape from the AutoShape drop down menu. Hold the Shift key down to create straight lines. The Drawing Toolbar offers many options for including lines. and many types of shapes into your document. and tables. columns. Curves.  Drag the crosshair from a starting point until the object is the desired size. perfect circles. Select Toolbars and then Drawing from the Cascading Menu. AutoShapes are inserted (on their own layer) with the In front of text wrapping style applied. OR  Click the Drawing button on the Standard toolbar. OR  Right-click on any toolbar and select drawing. or perfect squares.

skewed. Choose (click) a WordArt style.  Click the WordArt button on the Drawing toolbar     The WordArt gallery opens. . Changes the text color of a selected object. WordArt can even be shadowed.WordArt Drawing Objects Also included on the Drawing toolbar is the WordArt Feature. Gives selected object some depth. slant. size. Changes the line style of a selected object. Changes the style of arrow. rotated. or use the Select Objects tool. Formatting Drawing Objects Use the Drawing toolbar to format AutoShapes and WordArt. Click OK. To select several objects hold down the Shift key and click on each object. Using WordArt. much more. and stretched. No fill is the color white. The Edit WordArt Text dialog box appears. Includes solid and dotted lines. and style. and appear metallic or wooden and much. you can create text graphics that bend. Fill color allow you to color all selected drawing objects. Change the line color of a selected object. Edit the font. Here are just a few examples of what WordArt allows you to do: To Insert WordArt:  Place the insertion point where you would like to insert WordArt. Gives selected object a 3D effect . Changes the line style of a selected object. 148 Section 3-7: Inserting Items Into a Word Document 148 .

 Locate and select the file to insert the selected picture into your document.specifies where Word will search for clip art. To change your Search For text: Click the Modify button below the clip art results To preview video and sound clips. clip art).  Press the delete key on your keyboard. To Insert a Picture that is NOT in the Clip Gallery:  Click Insert from the Menu Bar.  Select Picture and then Clip Art from the cascading menu. Word will search through All Media Files. Inserting Pictures from your Computer A picture doesn't have to be in the Clip Gallery in order for you to insert it into your document. 149 Section 3-7: Inserting Items Into a Word Document 149 . The Insert Clip Art menu opens on the Task Pane. The Clip Gallery is just an easy place to store clips you want to use again and again.  Click Insert on the Menu Bar. To Insert Clip Art:  Place the insertion point where you want to insert the clip. The Insert Picture dialog box opens. click the appropriate tab and click the Play button to preview the file.Inserting Clip Art Word comes bundled with hundreds of Clip Art images that are copyright free and available for your personal use. As long as the check box for Everywhere is checked. To Delete a Picture:  Select the image (click on it).  Results should be: .  Select Picture and From File from the cascading menu. audio. As long as the check box for All Media Types is checked. AND  Specify your search by using the Other Search Options.  Double-click the clip art or picture to add to the document.  Type a keyword in the Search Text: field.  Search in: .  Click Search.specified what type of file Word will search for (video. photographs. Word will search through All Collections.

you can use the top. You can also drag the image anywhere on the page.  The I-beam turns into a white pointer with a little box under it as you move the picture. Changing Size While Not Maintaining Proportions: If any of the middle handles are dragged (top. hold down the CTRL key while dragging the mouse. If you do not need to maintain the graphic's proportions.Moving Clips Once you have inserted a graphic into your document you can re-position the graphic until it is in the appropriate location. then you should use the corner handles to re-size the image. To keep the center of an object in the same place. Be careful. However.  Drag the handles until the image is the size you need. bottom.  Place the cursor over one of the corner handles. or scale. To Move a Clip:  Select the clip. only the height and width changes. By default. bottom or side handles. it is aligned to the left margin. of the picture. or left handles). you can change the alignment so the graphic is right-aligned or centered. 150 Section 3-7: Inserting Items Into a Word Document 150 .  Use your mouse to drag a selected clip to any position on the page. just as you would text. which will prevent the image from looking skewed. Changing Size While Maintaining Proportions:  Click the image you want to re-size. The cursor will change into a double-headed arrow. thus changing the proportion. right. If it is important to maintain proportions. Sizing Handles You have two options when sizing your graphics. OR  Use the Alignment buttons on the Formatting toolbar. when a picture is imported into Word. using only the sizing handle can make your pictures blurry and distorted.

All other buttons affect the entire picture.  Choose Show Picture Toolbar from the shortcut menu. Black & White. and Set Transparent Color buttons are used with areas of the picture. Recolor Object. but you may notice the picture is too dark or too bright for your liking. To use the Picture Toolbar:  Right-click the picture. Crop. or Watermark Increase color intensity Decrease color intensity Add white to lighten all colors Add black to darken the color Cut the sides of an image Each click turns the image by 90 degrees to the left Customize the border of an image Changes the Resolution of your image Set how text wraps around the image Displays the Format Picture Dialog Box Use eyedropper to make areas of the picture transparent (mainly for web graphics) Return picture to original format 151 Section 3-7: Inserting Items Into a Word Document 151 .Changing the Appearance of your Pictures Sometimes you may need to not only adjust the sizing of your pictures. Name of Button Use it to: Insert Picture from File Color More Contrast Less Contrast More Brightness Less Brightness Crop Rotate Left Line Style Compress Pictures Text Wrap Format Picture Set Transparent Color Reset Picture Insert another picture Automatic. You can adjust your picture using the Picture toolbar. Grayscale.

152 Section 3-7: Inserting Items Into a Word Document 152 .

learners should be able to:  Use Print Preview  Use Page Setup  Print 153 Section 3-8: Printing 153 .Section 3-8: Printing By the end of this section.

 Choose File Print Preview from the menu bar. It will look something like this: 154 Section 3-8: Printing 154 . To use print preview:  Open the file you want to preview. Once you have accessed Print Preview. (Ctrl + P) OR  Click the Print Preview button on the Standard toolbar.Print Preview Print Preview allows you to see how your file looks before you print. your file will now be in Print Preview mode. preventing a waste of paper and ink.

You can undo Shrink To Fit by clicking Undo Shrink To Fit on the Edit menu. Click the text in the area you want to edit. returning you to the previous view of the file. then click on the file. Once you save the file. To return to the original magnification. Click the Magnifier (to turn off magnification). Click the button again to turn the magnifier off. When the pointer becomes an I-beam. To edit text in print preview:       Choose File Print Preview or click the Print Preview button on the Standard toolbar. edit your file. or click Close Full Screen on the floating Full Screen toolbar. the file will decrease in size. preventing small amounts of text on the last page of a document. Click the button again to turn the Full Screen feature off. When the magnifying glass has a + in the center of        it.in the center of it. Click the button again to turn the ruler off. a small drop down menu will display.  The Magnifier button turns the mouse pointer into a small magnifying glass. The Zoom drop down box lets you view your file under a specified magnification level. The tools available on the Print Preview toolbar help you view and edit your document before you print it. When the magnifying glass has a . click the Magnifier. When you click the Multiple Pages button. Highlight the number of pages you wish to display in Print Preview. The Close Preview button closes Print Preview mode.Print Preview Toolbar Print Preview mode shows you how your file is formatted. 155 Section 3-8: Printing 155 . the file will enlarge when you left click. To exit print preview mode. it's difficult to restore the document to its original font sizes. The View Ruler button will display the ruler. The Full Screen button will display your file on your entire screen. The Shrink to Fit button will decrease the font size of each font used in the file. Editing Text in Print Preview You can edit text while in Print Preview mode.  The Print button prints the file. The One Page button will display one page at a time. The program zooms in on the area. click the Close button.

Use this section to adjust header and footer layout.  Preview will show you a thumbnail view of how your document will appear when printed. click the Portrait (prints text so the page is taller than it is wide) or Landscape (prints text so the page is wider than it is tall) option. Use the Width and Height boxes to set a specific paper size. allowing you to add and customize borders.  To define page orientation. you may want to use the Page Setup feature to define your page margins.  The Page Setup dialog box appears. Headers and Footers are in the top and bottom margins of each page in a file. Left. or Right boxes to define the margins. Page Setup's Margins tab  Click the Top. To open Page Setup:  Choose File Page Setup from the menu bar. 156 Section 3-8: Printing 156 .  The Print Options button gives you more printing options. Then. paper size. and shading. Page Setup's Layout tab  Use Sections to vary the layout of a file within a page or between pages by in      serting section breaks to divide the document into sections. The Borders button opens the Borders and Shading dialog box. Page Setup appears slightly differently in each of the Office programs.Page Setup Before printing your files.  Use the Paper source section to determine what paper source you're using. Page Setup's Paper tab  Click the Paper tab and click the Paper Size list box to define the paper size. The Line Numbers button opens the Line Numbers dialog box. The Default button allows you to change the default setting for Page Setup.  Preview will show you a thumbnail view of how your document will appear when printed. and page orientation among other things. You can insert text or graphics in headers and footers. allowing you to add and position line numbering. Preview will show you a thumbnail view of how your document will appear when printed. Bottom. page borders. format the section the way you wish.  Use the Multiple pages drop down box to determine how many pages you want to print on each page and other margin options. Click OK when you've made necessary changes.

turned on and has paper in it.  Check to see if there is a paper jam. If it is switched to Offline mode. The Print dialog box will not appear. you will not be able to print. 157 Section 3-8: Printing 157 . it will not print. cartridge or ribbon is fresh and adequate. In Windows 2003. or even blank. If not. If you printer still doesn't appear. Also. Note: Print capabilities differ slightly in each of the Office programs. (Ctrl + P)  The Print dialog box appears. There is usually a button on your printer's control panel. Make sure the printer is plugged in.  The file automatically prints. printed documents may appear streaky. you may need to add it.  Make sure the printer cable is properly connected to the printer and to the computer. try restarting your computer. Click Add a Printer and follow the instructions in the Add Printer Wizard.  Make sure the computer knows what printer you are using. Troubleshooting Printing Problems  Take care of the basics.Printing To print your work:  Choose File Print from the menu bar.  Make sure the printer is switched to Online mode. To choose a paper size. OR  Use the Print button on the Standard toolbar. Click the Paper Size tab. if the paper size selected differs from the one in the paper tray. If an icon for your printer doesn't appear. Most printers have a flashing light to indicate a jam.  Check to see that the printer toner. blotchy. select File Page Setup. check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers.

158 Section 3-8: Printing 158 .

159 I want to put another page number on here so here I go 159 .

160

I want to put another page number on here so here I go

160

Section 4-1:

The History and Definition of the Internet

By the end of this section, learners should be able to:
     
Briefly explain a short history of the Internet Briefly explain a local area network (LAN) and wide area network (WAN) Briefly explain servers and clients Understand how the Internet works (on a basic level) Briefly explain the World Wide Web Understand some important web-related terms

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A Brief History of the Internet
In 1969, the US Department of Defense started a project to allow researchers and military personnel to communicate with each other in an emergency. The project was called ARPAnet and it is the foundation of the Internet. Throughout the 1970's, what would later become the Internet was developed. While mostly military personnel and scientists used it in its early days, the advent of the World Wide Web in the early 1990's changed all that. Today, the Internet is not owned or operated by any one entity. This worldwide computer network allows people to communicate and exchange information in new ways. According to www.commerce.net, in April of 1999, there were 92.2 million Internet users over the age of 16 in the United States and Canada. By 2005, it is predicted 75% of the total US population will be online.

What is the Internet?
The Internet is the largest computer network in the world, connecting millions of computers. A network is a group of two or more computer systems linked together.

There are two types of computer networks:

Local Area Network (LAN): A LAN is two or more connected computers sharing certain resources in a relatively small geographic location (the same building, for example).

Wide Area Network (WAN): A WAN typically consists of 2 or more LANs. The computers are farther apart and are linked by telephone lines, dedicated telephone lines, or radio waves. The Internet is the largest Wide Area Network (WAN) in existence.

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Servers
All computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients. In a network, clients and servers communicate with one another.

A server is the common source that :
 Provides shared services (for example, network security measures) with other machines
AND

 Manages resources (for example, one printer many people use) in a network.
The term server is often used to describe the hardware (computer), but the term also refers to the software (application) running on the computer. Many servers are dedicated, meaning they only perform specific tasks.

For example:
 An email server is a computer that has software running on it allowing it to "serve" email-related services.  A web server has software running on it that allows it to "serve" web-related services.

Clients
Remember, all computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients, which communicate with one another. Independent computers connected to a server are called clients. Most likely, your home or office computer does not provide services to other computers. Therefore, it is a client. Clients run multiple client software applications that perform specific functions.

For example:
 An email application such as Microsoft Outlook is client software.  Your web browser (such as Internet Explorer or Netscape) is client software.

Servers and Clients Communicate
 Your computer (client hardware) is running a web    
browser such as Internet Explorer (client software). When you want to surf the web, your browser connects to a remote server and requests a web page. The remote server (server hardware) runs web server software (server software). The web server sends the web page to your computer's web browser. Your web browser displays the page.

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The World Wide Web (WWW)
As you now know, the Internet is the physical computer network (computer, monitor, modem, cables, phone lines, etc).

So, what is the World Wide Web?
 Tim Berners-Lee, a software engineer, invented the World Wide Web in 1991.  The Web is a system of Internet servers that support specially-formatted documents.  These specially formatted documents are text documents created in HTML, a formatting language. In conjunction with the
World Wide Web, your web browser interprets these text documents so they become web pages.  Web pages contain formatted text, graphics, sound, animation, and video, allowing point and click navigation. Before the Web, the Internet was mostly text-based. To use it, you had to know lots of keyboard command prompts, making it largely unusable to the average person. The World Wide Web changed all that.

Some Important Web Terms:
WWW
Also called the Web or World Wide Web. See previous page for full definition.

Web Browser
A piece of software used to navigate the Web. Internet Explorer and Netscape are web browsers.

GUI (Graphical User Interface)
A GUI (pronounced GOO-ee) takes advantage of your computer's graphics (picture) capabilities to increase ease of use. For example, the buttons you point and click to surf the web is part of your web browser's GUI. Most operating systems include a GUI, such as Windows and Mac OS. In the past, there was no pointing and clicking; rather, the user had to know a command language to operate the computer.

HTML (Hypertext Markup Language)
The formatting language used to create web documents.

Hypertext
The system of electronically linking words or pictures to other words or pictures.

URL (Uniform Resource Locator)
Each web page has its own address on the Internet, which is called a URL. To recognize one another over the Internet, computers convert human-friendly addresses like www.gcflearnfree.org to numerical IP addresses.

HTTP (Hypertext Transfer Protocol)
You may have noticed the http:// preceding URLs. For example: http://www.gcflearnfree.org. The first part of the URL, usually HTTP, indicates the file type. HTTP, the system for transferring web documents, defines how messages are formatted and transmitted over the Internet. 164 Section 4-1: The History and Definition of the Internet 164

Section 4-2:

Connecting to the Internet

By the end of this section, learners should be able to:
       
List the four requirements necessary to access the Internet Define a modem Define a web browser Understand the function of an Internet Service Provider (ISP) Discuss the need for speed Discuss bandwidth Discuss the different levels of Internet access available Research the levels of access in your living area

165

Section 4-2: Connecting to the Internet

165

Connecting to the Internet
In the previous sections, you learned a short history of the Internet, how the Internet works, what the Web is, and some important Web terms.

In this section, you will learn what you need to access the Internet:
1. 2. 3. 4.
Computer Modem Web Browser Internet Service Provider

Modems and Web Browsers
To connect to the Internet, your computer requires a modem and a web browser.

What is a modem?
 A modem is a device that converts a computer's outgoing data to a format that can be transferred via telephone lines. Modems
can also convert incoming data so the computer can read it.  A modem can be located inside or outside your computer. Some of the different types of modems are internal, external, voice/data, and fax modems.

What is a web browser?
 Remember, along with a computer equipped with a modem, you need a piece of software called a web browser to navigate the
Web.  Internet Explorer and Netscape are examples of web browsers.

Internet Service Providers
To access the Internet, you need a computer equipped with a modem and web browser, but you'll also need an ISP. Internet Service Providers (ISPs) are companies that provide access to the Internet. For a monthly fee (and an initial activation fee), you can purchase a software package from your ISP. These packages feature different levels of Internet access. Flat-rate service will buy you unlimited hours, whereas a less-expensive hourly package buys limited Internet access. In either case, the speed with which you access the Internet factors into how much you pay per month.

The ISP software package usually includes:
 Username. A unique name used to gain access to a computer system.  Password. A combination of keyboard characters. Used in combination with a username, passwords allow access to restricted
computer information. It is important to keep passwords secret.  Access phone number. For example, (919) 555-5555.

If you connect to the Internet at work, you may be part of a LAN (local area network) that shares network resources. To gain Internet access, your employer contracted with an ISP. 166 Section 4-2: Connecting to the Internet 166

modems (a device used to access the Internet) were built that were capable of faster data transmission rates.000 bits per second.8K bits per second  33. animation. the faster you can connect and surf.6K bits per second  1998-Present  56K bits per second  Almost 10 Million bits per second (Asymmetric Digital Subscriber Line. In response to the need for speed. and waiting some more. 167 Section 4-2: Connecting to the Internet 167 . 4-lane roads. your modem may be capable of transferring 56. Cable modems) All About Bandwidth A fast modem doesn't ensure fast transmission rates. or at all. if you have a 56K modem. users need more speed. and video. (ADSL). So. or information. modems are measured in terms of bits per second (bps). A bit is a unit of measurement that measures the transfer of data. For example. especially those loaded with graphics. the Internet is a physical network (phone lines. or a 6-lane interstate?) How much traffic will be on the road at any given time? Is there any construction? The Internet is similar to the roadway example. Too much traffic on the network means you may be unable to connect at a fast rate.2K bits per second  28. you are probably used to waiting. Let's say you want to estimate the time it takes for you to commute from home to work. Remember. Data has to travel through that physical network. and video plays smoothly Data Transmission Rates At higher speeds. Slow Internet access means some users are unable to access certain web pages. Bandwidth is the amount of data actually being sent through a network circuit. Did You Know? Eight bits of data is roughly the amount that you enter each time you tap a key on your keyboard. Faster data transmission means:  Faster web pages  Faster email services  Music. to access the latest web technologies. sound. etc). and waiting. Data Transmission Rates:  Early 90's  19.The Need for Speed If you surf the Web frequently. To estimate your commute. consider:      What is the speed limit? Where are you located (big city or rural setting?) How big (wide) is the road? (2-lane roads. The more open and wider your network is. Fast data transmission often depends on bandwidth. You have to travel through a physical network of roadways to travel from home to work.

Cons:  Availability-limited to homes/businesses with a dedicated copper wire running between it and the phone company's nearest central office.  Slow -. Can fall back to slower speeds if the line cannot handle the modem's fastest speed.  Often requires commitment to a cable TV package. leading to "always on" access. online games. Cons:  Requires special equipment that can drive up your cost. etc). application programs. Does not tie up existing phone line.  Cost-includes installation fees and monthly charges (around $50.  A firewall is necessary to ensure home network security  Service is not infallible. More bandwidth results in improved streaming audio/video. Uses the existing phone line in most cases.  Service can be somewhat unreliable (busy signals.  Cost-includes installation fees and monthly charges (around $40. so performance doesn't depend on your distance from a central cable office. ISDN (Integrated Services Digital Network) Pros:  Can provide 2-4 times the speed of a 56K modem. with download speeds approaching 56K under only perfect conditions. making it impossible to receive phone calls unless another line is installed. Faster than a 56K dial-up modem. application programs. Cons:  Dial-up connection uses existing phone line. Can connect multiple computers on a single line.  Data is not compressed so transmission rates can be comparable to 56k-at more cost.6K. spontaneously terminated sessions.8K to 33. Cons:  Availability-limited to homes/businesses with cable access.What Type of Access is Available to You? Many ISPs offer different levels of Internet access.  Lower cost-usually around $22.  Uses digital rather than analog signals to transmit data. 168 Section 4-2: Connecting to the Internet 168 . Upload speeds can be limited to as low as 28.00 per month or less. video conferencing and other high-bandwidth services. leading to "always on" access.  Need a firewall to ensure home network security  Service is not infallible.8. Does not tie up existing phone line. online games. More bandwidth results in improved streaming audio/ video.00 per month). Can connect multiple computers on a single line. Faster than a 56K dial-up modem.  May be replaced by other technologies. Cable Modem Pros:  Uses coaxial and/or fiber-optic cable rather than phone       lines for data transmission. telephone calling.Can be limited to speeds of 28. telephone calling.00 per month). DSL (Digital Subscriber Line) Pros:  Can fall back to slower speeds if the line cannot handle the      modem's fastest speed. Convenient for homes already wired with cable access. video conferencing and other high-bandwidth services. 56K Dial-up Pros:  Uses existing phone lines.

and Explorer bar Show and hide toolbars.Section 4-3: Using Internet Explorer By the end of this section. and Explorer bar Move and resize toolbars Customize the Standard button toolbar Understanding tabbed browsing Set a home page Access Favorites Add to Favorites Organize Favorites Rename and Delete Favorites Access History Customize History Search using Internet Explorer Save pictures Copy and paste text from a web page Email a link Print a web page Use the highlighting feature Change text size and font Change text and link color 169 Section 4-3: Using Internet Explorer 169 . learners should be able to:                          Review web browser basics Discuss cached web pages Refresh and stop web pages Define a search engine and provide an example Demonstrate effective searching techniques Identify IE's toolbars. Status bar. Status bar.

170 Section 4-3: Using Internet Explorer 170 . This makes surfing the web faster and easier. Here is a quick review of web browser basics:     To return to the last page you viewed. click your Back button. have you tried clicking the address bar's drop down menu to display a list of sites you've recently visited? What about the Back and Forward button's drop down lists of recently visited sites? If you've used any of the methods listed above to surf the Web. Cache Have you ever started typing your favorite website's address. Click the drop down menu to the right of the back and forward buttons to view and select from a list of recently visited sites. you are using your web browser's cache. click the Forward button. Your web browser stores recently visited sites (as temporary Internet files) on your computer's hard disk.Browser Basics If you found our web site. To visit a web page. To return to the page you visited before you clicked the Back button. Forward button and Address bar. When you revisit your favorite sites. type the URL in the address bar and hit the Enter (Return) key on your keyboard. you're already familiar with your web browser's basic tools such as the Back button. and the entire address displays? Or. the browser displays the pages from the cache instead of requesting them from the web server.

However. search engines allow you to search both the Web and newsgroups. Refreshing requests fresh pages from the web server rather than from the cache stored on your machine's disk. File Not Found. Put quotes around a phrase so each word in the phrase isn't searched for separately. or postmarital. The asterisk (*) can be used to replace multiple characters. "Error 404." the search engine searches for that entire phrase in a web page.Refreshing and Stopping Web Pages While using your browser's cache may increase ease of use. or a news-driven website. A search engine searches for keywords and returns a list of documents where the keywords can be found. OR. or free + coupon. For example. Wildcards. post* could produce postwar. you need to refresh. The percentage symbol (%) can be used to replace only one character. if you simply type. meaning you don't have to know any special programming tricks to effectively search the Web. For example. 171 Section 4-3: Using Internet Explorer 171 . Tips for Effective Searching Beware of using slang or partial words. the search engine searches for each of the words individually in a web page. if you put quotes around "free online computer training. or Macs instead of Macintoshes may yield different results. If you use slang or parts of words. free online computer training. Use correct spelling. casserole NOT chicken NOT beef. For example. Phrases.  You get a message that a web page cannot be displayed." Stop a web page when:  You want to stop a web page from loading. when viewing a discussion forum. AND.  A page is taking too long to load. Most browsers include a Refresh button on the toolbar. flick instead of movie. For example. good will. NOT. a web page. Goodwills. Search Engines Instead of trying to guess where certain information may be located on the Web. Most search engines allow you to search using plain language relevant to the topic of interest. To do so. (Esc) Refresh a web page when:  You want to view the latest version of the page. postgame. For example.) For example. or reload. and Good Will may yield different results. Goodwill. and capitalization. George Washington OR Bush. For example. but your results may be too broad. free AND coupon. Use NOT (all caps) to exclude certain words or phrases. and spell them correctly. you may have some luck. goodwill. Use OR (all caps) to include any of the search words (rather than most. For example.  You mistyped a URL. Use AND (all caps) to search for multiple words that must appear in a web page. Some search engines support a plus sign (+) in place of AND. you may not be getting the most up-to-date information a site has to offer. For example. Be aware of pluralizing your words. (F5) Most browsers include a Stop button on the toolbar.

and Print buttons. Also in the address bar are the Refresh and Stop buttons. loading. waiting for reply. The Address bar displays the address. Status bar and Favorites Center Internet Explorer's Status bar and Favorites Center offer additional web navigation methods. of the web page you are currently visiting. It is always a good idea to display the Status bar. Type new URLs or search terms into the Address bar. indicates when a web site is found.Toolbars Internet Explorer features customizable toolbars to help you navigate the Web. particularly for security reasons. The Standard buttons bar displays commonly used buttons such as the Back. Favorites. 172 Section 4-3: Using Internet Explorer 172 . History list. You can search for something by typing in the box and pressing the magnifying glass button. Note that the Favorites is not made visible unless you choose it. It's a convenient way of accessing the Favorites list. or if you have a secure connection. located at the bottom of the IE window. and Search function. The Search Box is to the right of the address bar. The Status bar. Forward. or URL. History. The Favorites Center is a sidebar located in the left side of the IE window.

The mouse pointer becomes a double-headed arrow. OR  Right-click the toolbar and click to clear or show the checkmark for each item.Show and Hide Toolbars. Status Bar. toolbars "snap" to the outer edge of the IE window. Customizing Toolbars In newer versions of Internet Explorer. Explorer Bar.  Hover your mouse pointer over the resize/move toolbar handle. To move a toolbar:  Look for the resize/move toolbar handle. Status Bar. Section 4-3: Using Internet Explorer 173 .  Click the clear or show the checkmark for each item. Explorer Bar and Favorites Center In newer versions of Internet Explorer. Click and drag until toolbar is desired size.  The mouse pointer becomes a double-headed arrow. To resize a toolbar:     173 Look for the resize/move toolbar handle. you can show and hide the toolbars.  When moved. Hover your mouse pointer over the resize/move toolbar handle. or Favorites Center  Click then choose Toolbars. Status bar. Explorer bar. To show or hide the toolbars. left.  Click and drag a toolbar up. down. or right. you can move and resize the toolbars. and Favorites Center.

Customizing the Standard Button Bar: You can further customize the Standard button toolbar by adding or removing Standard buttons. Click Close to display new options. Click the Add or Remove button. there is a list of Current toolbar buttons. You can even change the appearance of your buttons. In the left-hand scroll box. click to select a button you would like to add or remove. In either scroll box. there is a list of Available toolbar buttons. In the right-hand scroll box.  Click to clear or show the checkmark for each item. To change the text options featured on your buttons:  Right-click the toolbar choose Customize Command Bar. The Customize Toolbar dialog box opens.         Right-click the toolbar and click Customize. Choose from:  Show all text labels  Show selective text  Show only icons To change the size of your button icons:  Right-click the toolbar choose Use large icons. 174 Section 4-3: Using Internet Explorer 174 . The button is now added or removed from the toolbar. Add or remove a button from the Standard button bar:  Click OR then choose Toolbars Customize.

Type the website in the address bar. 175 Section 4-3: Using Internet Explorer 175 . Choose Open in New Tab. the one you are currently looking at will appear to be in front of the other tabs and highlighted in a darker. you can have more than one web page going without having to open another Internet Explorer window. while the non-active tabs will be in a lighter color. besides having a new look. has incorporated a new feature known as tabbed browsing. such as gray. The webpage will open in a new tab. if you wanted to have more than one web page open.Understanding Tabbed Browsing Internet Explorer 7. The small tab will always be the last one on the right. Using tabbed browsing. Closing tabs (Note: You must have more than one tab open)  OR  Press Ctrl + W Click the x on the right corner of the tab. such as blue. you had to start a new browser window every time. In older versions of Internet Explorer. Opening a linked page in a new tab    Right-click on a link. Each tab is it’s own webpage Click here to create a new tab Current tab Creating a new tab   OR  Click on the small tab next to your current tab. Press Ctrl + T When you have more then one tab (webpage) open.

 The Use Default button sets www. if you want to start each Internet session with GCF Global Learning. To change the Home Page:  Choose Tools Internet Options from the IE menu bar.org should be your home page.Setting a Home page Your home page is the first page you see when you start Internet Explorer (IE). OR  If you like the current page and want to set it as your new home page. The Internet Options dialog box opens.  Click Yes. 176 Section 4-3: Using Internet Explorer 176 . Change your home page to make surfing the Web easier and more convenient.gcflearnfree. If you like to check the weather every time you log on.  Click OK.com as your home page. OR  Click the arrow on the Home change homepage. click the General tab.microsoft.  If not already selected. This option is beneficial to those who don't want to begin each Internet session waiting for a home page to load. For example.  Type a new URL in the home page section of the General tab. Click the circle next to the option you’d like to choose. or if you want to use the webpage as your only home page. you might prefer http://www. http://www. button on the toolbar. then choose Add or  A dialog box asks you if you want to add the page you’re on to your home page tabs.weather.  The Use Blank button sets a blank page as your home page. click the Use Current button.com as your home page.  Click OK.

find.  Choose Favorites from the IE menu bar. Click on Favorites if not already there and the list will appear. This feature comes with some pre-existing Favorites you may or may not find useful. add to. and organize your Favorites. You may need to click the double arrow at the bottom of the list to expand your choices.  Click a Favorite to go to that web page. (Ctrl + I)  A Favorites list appears. You can keep track of your favorite sites without having to remember long URLs using the Favorites feature. To access Favorites from the Favorites Center:  Press the Favorites Center button on the toolbar.  The Favorites Center appears on the left. you have probably found a number of sites you'd like to return to in the future. 177 Section 4-3: Using Internet Explorer 177 . To access Favorites from the IE menu bar:  Press the Alt key on the keyboard to bring up the menu bar.Access Favorites When surfing the Web.  Click a Favorite to go to that web page. You can access.

Click Add to add it to your Favorites list.  Choose Favorites Add to Favorites from the IE menu bar. Click the Add to Favorites in the drop-down menu. Your new Favorite appears in the Favorites list. For example: "Welcome to GCF Global Learning Community Center.gcflearnfree. "GCF" may be adequate.  The page title appears in the Name text box. The Add Favorite dialog box opens. For example: http://www. To add to Favorites using the Favorites Center:       Click the Add to Favorites button on the toolbar." Change the page title if you wish. The page title appears in the Name text box.org.Add to Favorites To add to Favorites using the IE menu bar:  Go to the page you want to add to your Favorites.  The Add Favorite dialog box opens.  Press the Alt key on the keyboard to bring up the menu bar.  Click Add to add it to your Favorites list. For example. 178 Section 4-3: Using Internet Explorer 178 . Rename the page if you wish.

OR  Press the Alt key on the keyboard to bring up the menu bar.  The Organize Favorites dialog box opens.  Drag and drop Favorites into folders.  Choose Favorites Organize Favorites from the IE menu bar.  Click a Favorite you want to organize. Move to Folder. click the Move to Folder button and drag and drop Favorites into folders. and Delete.  Choose Favorites Organize Favorites from the IE menu bar. 179 Section 4-3: Using Internet Explorer 179 . Use this dialog box to Create a New Folder.  The Organize Favorites dialog box opens. Rename. To Organize Favorites:  Press the Alt key on the keyboard to bring up the menu bar.Organizing Favorites Once you add several Favorites. There are several methods of organizing your Favorites. OR  Working in the Organize Favorites dialog box. you may want to organize them in folders.  Drag and drop any Favorite into a preexisting folder.

Creating New Folders You may need to create new folders in order to keep your Favorites organized. To Create a New Folder:        Press the Alt key on the keyboard to bring up the menu bar. Click the New Folder button. The Add Favorite dialog box opens. ready to be renamed. The Create New Folder dialog box opens. OR  Press the Alt key on the keyboard to bring up the menu bar. Name the folder and click OK.  A new folder is created. Click OK again to close the Add Favorite dialog box and add the new folder to your Favorites list.  Choose Favorites Organize Favorites from the IE menu bar. Choose Favorites Add to Favorites from the IE menu bar.  The Organize Favorites dialog box opens. Click the Create Folder button. 180 Section 4-3: Using Internet Explorer 180 .

Choose delete from the shortcut menu.Renaming and Deleting Favorites You may need to rename or delete Favorites. Choose Yes. ready to be changed. Choose rename from the shortcut menu. 181 Section 4-3: Using Internet Explorer 181 . right-click a Favorite. right-click a Favorite. To Rename a Favorite:  In the Favorites Center list.  The name is now highlighted. To Delete a Favorite:  In the Favorites Center list.  A confirmation message appears. OR  Use the Organize Favorites dialog box. OR  Use the Organize Favorites dialog box.

change the number of days that the History list keeps track of your pages. To specify how many pages are saved in the History list:     Choose Tools Internet Options from the IE menu bar. click any site from the list. Click OK.  Click the History button. Click the General tab In the Browsing history area.  Choose View Explorer bar History  The Favorites Center opens and the History list appears in the left side of the window.  Click the web page icon to display the web page. Customizing your History List You can specify how many pages are saved in your History list.  Click a week or day.History Using the History feature. To access your History using the Favorites Center:  Press the Alt key on the keyboard to bring up the menu bar.  Click the Delete button in the Browsing history area to clear your history and temporarily free up disk space on your computer. OR  Press the Favorites Center button on the toolbar. 182 Section 4-3: Using Internet Explorer 182 .  Click a folder to display individual pages. you can find pages you've recently visited in the last few days.  To view. To hide the Explorer's bar's History list:  Click the X in the upper right. click the Settings button In the History area. To see a list of pages you've recently visited:  Click the down arrow at the end of the Address bar.

Your chosen search provider’s results display in a web page.  Click the magnifying glass button to search. Searching from the Address bar:     Type in any key words you think the page may contain. Press Enter on the keyboard. Choose a link that interests you.  Plug in any key words you think the page contained in the Find a web page containing text box. Searching with the Search bar:  The Search bar is located to the right of the address bar.Search You can also look for web pages using the Search function. Click links that interest you.  Results display in the bar. 183 Section 4-3: Using Internet Explorer 183 .

You can also save specific pictures. The Save Picture dialog box opens. The default save location is My Pictures. choose Set as Background from the shortcut menu.  Rename the image in the File name text box if needed. To set a web page image as desktop wallpaper:      Go to the web page. text. 184 Section 4-3: Using Internet Explorer 184 . Your new wallpaper should display. To save pictures:      Go to the web page that features a picture you want to save. or links from web pages for later reference. Choose Save Picture As from the shortcut menu. Minimize the window.  Click Save. It will be saved in the list as Internet Explorer wallpaper. Click the Save in drop down box arrow to navigate to a new save location. Right-click the item you want to save.Saving Pictures It's easy to return to previously visited web pages using tools such as Favorites and History. Right-click the image. The shortcut menu opens. Each new graphic you set as wallpaper will replace the old one.

This may be convenient. for example). you may come across an interesting site you want to share with friends or family. Right-click the body of the email message.Copying and Pasting Text You can save specific text from web pages for later reference. Press the Alt key on your keyboard. for example.org. but you may want to be wary of who you give your email address to. a Word document). Click Page by Email or Link by Email.  Select the text you want to copy. There are several different methods of sending a web page via email. Right-click and choose Copy from the shortcut menu. and then send the message. Compose your email message. You need to specially configure your e-mail program for the send a link in email method to work. you might want to copy and paste text. select the URL. Emailing Links While surfing the Internet. (an online newspaper. if you want to save content from a site that features regularly changing content. Open your email program. For example. such as Word.  Choose Edit Copy from your web browser's menu bar or right -click the text and choose Copy from the shortcut menu.gcflearnfree.  Choose Edit Paste from the menu bar or right-click and choose Paste from the shortcut menu to paste the text into the document of choice (for example. Choose File Send. Compose your email message. Some web pages include a "Tell A Friend" or "Email this Article" feature. OR To send a link in email:      Go to the web page. 185 Section 4-3: Using Internet Explorer 185 . and choose Paste from the shortcut menu. For example:      http://www. To copy and paste text from a web page:  Go to the web page.  Open another application. Send the message. To cut and paste a link:  Go to the web page.  In the Address box.

The Print dialog box opens.  Choose File Print. 186 Section 4-3: Using Internet Explorer 186 .  The Print dialog box opens. for offline reference.  Set printing options as you normally would. or Print Target.  Choose Print. To print a web page:  Press the Alt key on the keyboard. such as a map.  Set printing options as you normally would. OR  Click the Print button on the toolbar to print the page (no dialog box will appear) To print a frame or item in a web page:  Right-click the frame or item. The shortcut menu opens. Print Frame.Print a Web Page Let's say you need to print a web page.

A cascading menu appears.Highlighting Internet Explorer includes some accessibility features. 4. Choose View Text Size from the menu bar. the mouse pointer (arrow). You can highlight text if you have difficulty seeing the insertion point. Choose Smallest or Largest as needed. Changing Text Size Changing text size can improve readability. Insertion Point Displays when you roll your mouse over text that is not linked. you can double-click any text or image to highlight it. Press the Alt key on the keyboard 2. The default is Medium. The text size decreases or increases. 3. To increase text size: 1. Mouse Pointer Displays when you roll your mouse over images that are not linked. and the finger. 7. As you move around a web page. you've probably noticed the mouse pointer's various states: the insertion point. depending on your selection. Repeat steps 1-3 and choose Medium to return to the default. 187 Section 4-3: Using Internet Explorer 187 . 5. When your mouse pointer becomes the insertion point. 6. Finger Displays when you roll your mouse over text and images that are linked.

Those with low vision and/or color blindness may have difficulty viewing certain colors. To display text in a different font:     Choose Tools Internet Options from the menu bar. and background colors. To change how page colors are displayed:     On the Tools menu in Internet Explorer. Note: Graphics cannot be resized or changed in any way (including color) using a web browser. In the Web page font and Plain text font lists. Click the Fonts button. click Internet Options. The Colors dialog box appears. On the General tab. sizes. click the fonts you want. However. Changing Color While changing text size and font can increase readability. web designers don't always take this into account when determining font colors. Click the General tab. changing the font can increase readability. 188 Section 4-3: Using Internet Explorer 188 . so can the use of color. Change the color settings as needed.Changing Font Sometimes. Note: Graphics cannot be resized or changed in any way using a web browser. click Colors.

Section 4-4: Browser Security By the end of this section. learners should be able to:        Discuss the importance of Internet security Discuss the importance of password protection Define e-commerce Determine if a website uses SSL Upgrade the level of web browser security Determine how websites use cookies to track data Control cookies 189 Section 4-4: Browser Security 189 .

programs.  Do password protect computers. Don't keep an electronic list of passwords on your computer. base your password on that phrase. available to anyone. relative. For example. there are criminals (sometimes referred to as "hackers" or "crackers") who would like to break or "hack" into your computer for a variety of reasons. (I don't live in Tallahassee. There's a lot to know regarding Internet security. and the information is not personal. if you notice your account has been compromised in any way. and files are often password protected. Creating a Good Password  First. That goes for foreign dictionaries as well. Also. using your birth date. is not a common acronym. the name of your spouse.  Do use a password that is at least eight to ten characters long. The purpose of a password is that no one but you can log in and start using your account.  Next. Your local administrator and/or ISP may recommend when it's best to change your password. ten characters. files. or files. add this basic level of security. Or your name. Hackers use dictionaries as a tool to discover passwords. Don't choose a password that can be easily traced to you. you are probably concerned with Internet security.  Do memorize your password. change your password immediately. This is the easiest password to crack. and the sensitive data stored in your computer. Don't use the same password for your separate accounts. For example: In Tallahassee Playing Piano for Grandpa March 4. particularly if you use a laptop. it is on public display. Password Do's Computers. a combination of letters and numbers based on a phrase. While you may find it convenient to keep a list of your user names and passwords beside your computer. use different passwords for your employer's computer network. Your password would look like this: itpp4gpa34  It's easy to remember. voicemail. phone number. social security number. Whenever possible. in March or any other time. this is a blatant security risk. web mail. for that matter) to make a solid password. pet. Don't ever use your user name as your password. In this unit. ASAP (as soon as possible) or NATO (North Atlantic Treaty Organization) is far too familiar (and short. for that matter. programs. and can't play piano for anyone including my grandpa. don't knowingly give your password to anyone.)  Do not use the example just given as your password. Password Don'ts  Don't let anyone look over your shoulder while you type in your password. Remember. you'll learn some of the basic things you can do to ensure that your computer. create a sentence or phrase. etc. Unfortunately. Many people change their password once every three to four months. Use a combination of numbers and letters. A password (along with a user name) grants you access to protected computers. Don't use well-known abbreviations. Don't use words that can be found in the dictionary. etc. For example. etc is a bad idea. accounts.  Do change your password on a regular basis. programs. ISP. 190 Section 4-4: Browser Security 190 . Don't use a "one size fits all" password. some passwords are cAse-SeNSitiVE. A longer password provides greater security. For example. will remain safe and secure. Remember.The Importance of Being Safe If you use the Internet on a semi-regular basis. Think the woman standing behind you while you      use the ATM is too close for comfort? She may be. However. One of your first lines of defense against potential hackers is password protection. child. can't be found in the dictionary.

toys. An electronic purchase form may look something like this: First Name Last Name Email Password Confirm Password Street Address City State Zip Shipping Address City State Zip Credit Card Type Credit Card Number Expiration Date Have you ever wondered what happened to that information once you click "send?" Is the information secure as it travels over the Internet? How can you be sure? 191 Section 4-4: Browser Security 191 . tickets.E-Commerce These days. clothing. You usually buy goods and services online using a personal credit card or debit card. you can buy books. and more on the Internet. Online shopping is called e-commerce.

Depending on your browser. . if you see an unbroken key or lock symbol look next to the address bar. check your browser window. How can you be sure SSL in is effect? First. SSL transfers information securely across the Internet. You can also make sure SSL is in effect by looking at your browser's URL address box. sensitive information is "scrambled." or encrypted. When accessing a secure web server. or in effect. What is SSL technology? Many e-commerce websites use SSL technology. Once your browser connects to the web server. To read an encrypted file. you have to have access to a secret key or password.Secure Sockets Layer (SSL) Most security measures involve passwords and data encryption. check the Certificate. SSL is active. 192 Section 4-4: Browser Security 192 . Make sure the certificate is "Issued to" the Web site and the "Valid from" dates are current. a third party can't intercept the data. the first part of the URL will change from http:// to https//:. This way. For Internet Explorer. while being exchanged. an encryption method and industry standard. Next. Click on the lock symbol and then click on the View certificates link at the button of the pop-up. Data that is "encrypted" is just a fancy way of saying that data is turned into secret code. to protect the security of your credit card.

look for answers to questions such as:       What kind of information do they collect? How do they use my information? Do they share my information with third parties? How do I access my information? How do I update or delete my information? How do I remove my information from email.) When retailers require an email address. then choose File Properties from the menu bar. you can simply create another junk mail account. don't blindly fill in every blank field. That way. first press Alt on your keyboard. the main difference is that 128-bit encryption provides a significantly greater amount of protection than 40-bit encryption. About Us. or Privacy and Security. (Sometimes marked by an *asterisk* or different color.) Read the order form. look for the fields that are required to make the purchase. When filling out an online order form. Instead. With the increasing computing power of potential criminals. phone." Verify Your Security Level on Secure Sites For Internet Explorer. Privacy Policy. you should be informed on how the online retailer will use your personal information. greater level of security is becoming more necessary. Customer Service. FAQ. consider placing your order by phone. When you arrive at that page. use your junk mail account rather than your personal ISP email account. Your web browser should have at least "128-bit encryption. Roughly speaking. Ever wondered how those "spammers" got your email address? Create a free web mail account and use it as for "junk mail. If you have any doubt about a web site's security level. 128-bit encryption remains a very strong method of security for the foreseeable future. and postal mailing lists? Do they use cookies? 193 Section 4-4: Browser Security 193 .128-bit Encryption What is the difference between 128-bit and 40-bit encryption? Without getting technical. you may end up with a lot of unwanted email. Privacy Tips While you shouldn't be afraid to make an online purchase. Watch out for areas that are "pre-selected" for your convenience (such as checkboxes). if you receive a lot of spam. 128-bit encryption is millions of times stronger than 40-bit encryption." (Yahoo and Hotmail are just two examples of sites that offer free web mail. Look for links such as Help.

You don't have to type the same information into a frequently used site over and over again. Each level has its own description.  Click the security slider and drag it up and down to your desired privacy settings. We use session cookies simply to keep track of how many members and registered students use the site. Cookies allow you to "personalize" web sites. They may also save you some time. a cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. Cookies help keep track of your order. See your browser's Help menu for more information.Cookies Many e-commerce web sites use cookies. they can improve your online experience. and certain ads or products display because of what you've purchased in the past. For example. At GCF Global Learning.  Click the Privacy tab. etc. or alerted when a cookie is placed on your hard drive. Controlling Your Cookies Depending on your web browser. we use a special type of cookie called a session cookie. A cookie is a small file that a web site puts on your hard drive so it can remember something about you at a later time. such as a personalized MSN or Apple start page.  If you want to override the settings. you may turn cookies on or off. click on the Advanced button 194 Section 4-4: Browser Security 194 . Customizing cookie settings  Choose Tools Internet Options from the menu bar.  Click OK. Other sites cannot read them. These cookies expire when you leave our site and do not store personally identifiable information in the cookie. While cookies may seem like an invasion of privacy.

or harmful code. Make sure Your browser is secure How to research a seller Importance of privacy statement Why to pay by credit card Importance of keeping your password secret  Why you should print a receipt  Understand the importance of knowing the sites that your children visit. Understand the importance of firewall protection Understand how firewalls work Know what resources are available to provide firewall protection. learners should be able to:  Identify the major threats that you and your children face                          online Define a virus Define a worm Define a trojan horse Identify a hoax State how to avoid computer worms Define email spam Define hacker threats Define identity theft Understand the importance of anti-spam protection Understand Digital Signatures and Digital Certificates Understand the types of commercial products available to protect email.Section 4-5: Internet Security By the end of this section.  Understand the risks your children face on the Internet  Understand the need for guidelines  Understand the need for rules governing Internet use in the home  Understand the importance of keeping your computer in a                public place State the benefits of a family-friendly ISP Encourage the use of a kid-friendly search engine Create an Internet use agreement Recognize quality Web sites State general guidelines for communicating online Help children understand the risks involved in chat rooms. forums. Understand the importance of anti-spyware software Understand how anti-spyware works Know what resources are available to protect your computer against spyware Understand the importance of anti-virus protection Understand how anti-virus software works Know what resources are available to remove and/or protect your computer against viruses. newsgroups. worms. and bulletin boards Help children understand the risks of pornography Help children understand the risks of email Help children to become aware of cyberstalking and harassment Define file sharing and Peer-to-Peer programs Understand the risks in downloading music Understand the risks in computer games and other software downloads Understand how to assign sites to security zones in Internet Explorer Understand how to use the Internet Explorer Content Advisor Know what resources are available for you to filter Web sites and content 195 Section 4-5: Internet Security 195 . instant messaging.

and perhaps correspond with them frequently. If you truly want to protect your family and children while they're online. Your children can expose your computer to threats introduced by software downloads. You can also evaluate the quality of your firewall protection How Do You Keep Your Children Safe Online? In addition to the malicious threats that we've just discussed. How Do You Protect Your Data and Computer? After introducing the many threats and dangers. There are also some commercial products that you can buy to monitor computer activity. We discuss free resources that are available to you on the Internet. and what activities they do online. And there are many more ways to communicate with someone online other than sending an email message. online games. music downloads. this course discusses how to establish ground rules for Internet use in your home. newsgroups. there are also people who operate those computers. and perhaps even cyber stalking and/or harassment. We also discuss hacking. Many of the threats that your family and computer face on the Internet include viruses. The Microsoft Internet Explorer Web browser has some built-in capability to assign Web sites to security zones and limit exposure to content. You don't know who they are. Both a cable modem and DSL allows your computer to send and receive Internet data at faster speeds than dial-up. and email -. Is spyware. the threat of illegal downloads is ever present. Any computer that is connected to the Internet all the time is more susceptible to possible Internet attack than computers accessing the Internet through a 56K dial-up connection. including pornography and hate content. video conferencing and other high-bandwidth services. seven days a week. stating what functions are allowed or are not allowed on the Internet. and online games. and how to recognize quality Web sites. we discuss firewalls and how they can be used to protect your computer and family from outsiders who try to access your computer to controll what Web sites your children can visit. 365 days a year. Because much of this material is copyrighted. 196 Section 4-5: Internet Security 196 . instant messaging. One of the biggest technological breakthroughs is broadband Internet access. and cookies. adware. worms. we provide some practical information on how to protect your data and computer. spyware. But when you have DSL and cable modem Internet connections. telephone calling. or worms affecting your computer's performance? We discuss how to scan your computer from spyware and other harmful code. Your children will be exposed to pornography. application programs.What are the threats? As the Internet has grown in volume so too has its technology. as well as commercial products that can be purchased. what sites your children enjoy. which search engines are kid-friendly.in chat rooms. filtering software can restrict your children's access to certain undesirable material on the Internet. but also how to protect and remove these dangers. More bandwidth results in improved streaming audio/video. Trojan horses. Become acutely aware of what your children are capable of doing in the online environment. keystroke logging. discussion boards. There are both free tools and commercial products you can use to protect your home. It is up to you to investigate the ISP that is best suited for your family needs. Perhaps you need a formal written agreement that you and your children sign. They will meet people you don't know -. viruses. Experiment for yourself. and identify theft. Somewhat similar to monitoring. you should know how to use the Internet. In addition to these dangers. hoaxes. We discuss free resources and commercial products that aid this effort. Your Web browser provides certain features to allow you to monitor your children's access to Internet content. Lastly. it also means that your computer is connected to the Internet 24 hours a day. email threats.

introduce a virus to your computer. Some viruses are disguised as legitimate computer programs. Others may use macros written into popular software products -like Microsoft Word -. and neighbors use the same software. worms do not attach to other files or programs. displaying Web pages. program. they leave behind a program that can be contacted by another computer. while others can cause serious damage or affect program and system performance. and file-sharing. opening e-mail attachments. and slow down your computer. Some viruses do little but duplicate themselves. Rather. or to specify certain processes to run when documents are opened or closed -. it's not a horse that you saw in the movie Troy. a virus (opens in a new browser window) is a "program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. Trojans do not replicate themselves. co-workers. It frequently hides in games and other small software programs so that when you download it. Trojans have also been known to destroy files on your hard disk. While worms have been known to delete files or send email documents they typically reside in memory. Worms tend to spread more rapidly than computer viruses because they often take advantage of automatic file sending and receiving to spread themselves over the network from one computer to the next. eat up system resources.where users can program certain keystrokes to execute certain commands. What is a Worm? Worms are computer programs that replicate themselves and often interferes with the normal operation of a computer. A Trojan Horse is a program that initially appears useful or benign and fools a user into running it. you unknowingly execute it on your computer. And when many people use this software. They unknowingly open the door to viruses. Unlike viruses. trading floppy disks or zip disks. but instead.What is a Virus? According to Webopedia.may be written to infect data files. What is a Trojan Horse? No. Unlike viruses. The likelihood is great that many family members. or network. One example of a Trojan Horse is a program that claims to find and delete viruses. 197 Section 4-5: Internet Security 197 . friends. they begin to share information through downloading files." Many popular programs like Microsoft Office appear on different computers in different households.

particularly email applications like Microsoft Outlook or Outlook Express. 9. 6. Or they might be disguised as a promotion that sounds too good to resist. 8. Do not open attachments or follow Web links received in an email advertisement or other unsolicited e-mail. Disconnect your network or modem cable when you're not using your computer . Do not share your folders with other users unless it's necessary. 2. Hoaxes are scare alerts started by malicious people that are passed on by innocent users who think they are helping the community by spreading the warning. Avoid attachments with sexual file names (NUDES. Don't open attachments that reveal a file extension of EXE. 5. or PIF. If you are concerned about a bogus email you received about a new virus or sales promotion. SHS.Hoaxes Many of us have received email chain letters that warn impending viruses.VSB) that entice you to execute them. like a logo of a well-known software product. 198 Section 4-5: Internet Security 198 . a global leader in information security. maintains a page on its Web site that contains a list of known hoaxes.or just power it down. Get the updates directly from the vendor. Try to avoid sending or receiving mail that contains attachments. visit this site to see if it is listed and what it says. Top 10 Tips to Avoid Computer Worms 1. Avoid downloading files from public newsgroups (Usenet news) 10. Do not forward these hoax messages. Symantec. 3. Don't trust icons or pictures that are associated with file attachments. up-to-date. The best course of action is to merely delete these hoax emails. Never accept attachments from strangers in online chat systems such as AOL Instant Messenger. There have been many reported cases where e-mail systems collapsed after dozens of users forwarded false alerts to other users. 7. VBS. 4. Keep your operating system and applications.

Frequently.missingkids. you should not open any attached file whose name ends in ". This is particularly true if you have a cable modem or DSL connection. You don't know who sent the unsolicited email. Certainly.exe.Email Spam When it comes to email. Have you seen the commercial where the guy is looking through his neighbor's trash can to find a payroll receipt? How many of us simply throw this or credit card and bank statements in the garbage without thinking? It's probably more than anyone would care to admit. they attempt break in and then take control of the computer. By responding. it's best not to respond to spam or mail from someone you do not know. The site also provides Top Ten Security Tips for more information on keeping your computer safe from hackers. go to the National Cyber Security Alliance's Web site and take the self test. Unfortunately." Clicking on such files could activate a computer virus that might affect how your computer operates and/or damage the information stored on your computer. you may find your email address on even more lists. you tell the sender that your email is in fact valid. respond to spam." In general. home users frequently give out personal information if requested.5 days per year -. where your IP address rarely changes. even though you may not be browsing on the Internet. and continue to put sensitive information onto them. with 14% reporting they spend as much as three and a half hours a week -. Identity Theft It's fairly easy for criminals to obtain personal data. or even become the target of hacking attacks. Report any activity that appears to be illegal to CyberTipline at http://www. The presence of a return address does not mean that it's a legitimate email address. even if it is a good offer. MessageLabs Inc. Once found. by purchasing and installing on your computer or network a virus-protection program. These records make it easy for criminals to get control over accounts in your name and assume your identity. You are essentially always online. Delete any email that contains suspicious file attachments. or false applications for loans and credit cards. you can evaluate your computer's current level of protection at the Symantec Security Check Web site. Hackers As we rely more and more on computers.including credit card information -. the potential for hackers to break into them and steal or destroy personal and financial information grows. Families broadcast their email on the Internet. fraudulent withdrawals from bank accounts. the biggest invasion of privacy is spam or unsolicited junk mail. don't follow any links or purchase products that were advertised in this mail.or 7. Identity theft occurs when someone obtains and then uses your personal information without your permission to commit fraud or other crimes. And never buy anything advertised via spam.com/cybertip or call 1-800-843-5678 File Attachments If you receive an unsolicited commercial message.on this task. The Internet has become a very attractive place for scammers or criminals to obtain such information as passwords and banking information. Such activities may include fraudulent use of credit cards. Hackers use automated tools like IP address searches to look for computers connected to the Internet. is referenced as saying that 2/3 of all email traffic is spam.to someone you don't know. Increasingly. 199 Section 4-5: Internet Security 199 . You can also protect yourself against viruses carried by e-mail or by computer files that you've received on a floppy disk. To find out if your computer is at risk. allowing them to interrupt service and/or commit identity theft.  McAfee reports that "49% of Americans spend more than 40 minutes per week deleting spam. So never send a photograph of yourself or any personal information -. Consider the following:  According to a recent MSNBC article. Alternatively. And more lists mean more spam. people and companies send mass email mailings to thousands of people to try and get them to buy something or to visit a Web site.

200 Section 4-5: Internet Security 200 . File a police report.to guard the security of your online transactions.com Call 800-685-1111 to order a credit report Call 800-525-6285 to report fraud Experian http://www.equifax. Contact all creditors and financial institutions of those accounts that have been tampered or opened fraudulently.transunion. Use a secure browser -. 9. Try not to store financial information on your computer unless absolutely necessary. Top 10 Ways to Avoid Becoming a Victim Of Identity Theft 1. or when a new virus alert is announced. Use a firewall program. File a complaint on the Federal Trade Commission (FTC) Web site or by telephone at 1-877-ID THEFT.com Call 888-EXPERIAN (397-3742) to order a credit report Call 888-EXPERIAN (397-3742) to report fraud TransUnion http://www. Contact the fraud units of any one or all of the three credit bureaus: Equifax http://www. Periodically request a copy of your credit report. Update your virus protection software regularly. 4. 2. 3.software that encrypts or scrambles information you send over the Internet -. Check your financial information regularly. 5. 1. especially if you use a high-speed Internet connection like cable modem or DSL. Maintain careful records of your banking and financial accounts. 8. Monitor your mail and credit-card bills for evidence of new fraudulent activity. 2. 10. 7. Look for Web site privacy policies. Don't give out personal information to others.com Call 800-888-4213 to order a credit report Call 800-680-7289 to report fraud 3. 5.What To Do If You Are A Target of Identity Theft Or Fraud Act immediately if you think you've become a victim of identity theft! Quick action will minimize the extent of damage to your personal funds and financial accounts.experian. 4. Do not download files sent to you by strangers or click on hyperlinks from people you don't know. 6.

Another product that you can evaluate is Mail Washer. Your certificate is sent when you digitally sign messages to help authenticate youself to the recipient.  A Digital Signature is a private electronic key that confirms the document originated from the signer and has not been altered. such as VeriSign. . Blocking Dangerous Attachments in Microsoft Outlook Microsoft Outlook checks the file type of each attachment in a message you receive or send against the file types on the email security attachment file type list. what your ISP may be able to do for you. there are some precautions you can take to filter out such messages from your inbox. This site tests your email program by sending you a number of emails that probe your mail system. We also told you that a virus or worm may be introduced to your computer if you open any malicious attachments sent with an email. The rest of this section discusses some measures you can establish with Microsoft Internet Explorer and Microsoft Outlook or Outlook Express.  Certain file types (. is there anything else you can do? Luckily. it is treated in one of two ways.  A Digital Certificate is a digital means of proving your identity. Certificates that you create yourself are considered unauthenticated and will generate a warning in the Security Warning box if the security level is set to High or Medium. You can also create a digital signature yourself using the Selfcert. We've told you not to respond to this email.) are blocked by Outlook so you cannot see the attachment. Inc. or forward it to another person. but the best hope you have is to control it.free and commercial -. The following ISPs offer anti-spam functionality in their packages:     America Online MSN AT & T Verizon You can test the security of your email system by accessing the GFI Email Security Test. Free Anti-Spam Tools on the Internet The first place to look for anti-spam software is your ISP's Web site. you Digital Signatures and Digital Certificates Microsoft Outlook in Office 2003 uses a technology that allows you to access a file by using a digital certificate. 201 Section 4-5: Internet Security 201 .vbs.are available to manage your inbound and outbound email messages.Understanding the Importance of Anti-Spam Protection The largest invasion by far comes in through spam or unsolicited email. Once you have saved the attachment. If an attachment is a file type that can contain code and run without warning.exe. You will never completely stop spam. You will also see a list of the blocked attachment files in the InfoBar at the top of your message. The message in the Inbox might display a paperclip icon in the Attachment column to let you know that the message has an attachment. Other than ignoring the email. which is a freeware program that enables you to delete virus emails and spam directly on the mail server before you download them. . and what anti -spam software solutions -.exe tool. follow any links contained in it. You can obtain a digital certificate from a commercial certification authority.  An email attachment will provide a prompt to save the attachment to your hard disk.bat. Depending on the Internet service you've purchased. you may already have this feature available for you to use.

Norton AntiSpam also blocks intrusive pop-up and banner ads. McAfee Spam Killers McAfee SpamKiller integrates directly with Outlook and Outlook Express to keep inboxes clean and free of spam. Incredimail.mcafee. Visit the company Web site at: http://www.symantec. An annual subscription runs under $35. Symantec's Norton AntiSpamTM 2004 works with any POP3 email program to filter incoming mail. detecting and flagging unsolicited messages while promptly delivering valid mail. including offensive content and potentially dangerous identity theft scams. Visit the company Web site at: http://www.com/ Norton AntiSpam According to the Symantec Web site. and Hotmail can be purchased for under $30.contentwatch.com/ Disclaimer: GCF Global Learning® does not endorse or recommend any particular brand of software. Visit the company Web site at: http://us. Outlook Express.Commercially-Available Anti-Spam Software Several commercial products are available on the market to help reduce or eliminate the spam that infiltrates your email system. EmailProtect Email Filtering can be purchased for under $30 per year. Based on personal and global learning networks. 202 Section 4-5: Internet Security 202 .out of your email inbox. Symantec's Norton AntiSpamTM 2004 can be purchased for under $40. and even pornographic email -. Visit the company Web site at: http://www. Spam InspectorTM AntiSpam Software for Outlook. You control who may send email to you or prevent emails to reach your Inbox. Eudora.email scams. unsolicited offers. McAfee SpamKiller can be purchased for under $40.htm EmailProtect EmailProtect from ContentWatch provides filtering and spam blocking controls -.com/ Spam Inspector Spam InspectorTM is a spam filtering engine that quickly identifies and separates the hazardous and annoying spam from your legitimate email.com/index.giantcompany.

There are several free scans that are available to help you understand how spyware invades your computer. Only you can determine which software is suited to meet your family's browsing patterns. In this section we'll illustrate how to use Spybot . read cookies. If any spyware is found. How Do Anti-Spyware Tools Work? While many anti-spyware programs perform essentially the same functions.The Importance of Anti-Spyware Protection Spyware is software that monitors your activity on the Internet. To initiate a scan of your computer using Spybot .Search & Destroy to perform a scan of your computer. It can also compromise your privacy. Remember.Search & Destroy starts scanning the selected drive for any known spyware.Search & Destroy software. there are differences between the products. the main benefits of anti-spyware software are to:          Remove adware. dialers. provide outsiders with information about your computer habits and potentially expose your user IDs and passwords to thieves. removal and updates Integrate update functions New spyware software is written and introduced to the Internet all the time. quarantine and delete unwanted programs Back up every removed problem Permanently block threatening ActiveX downloads Permanently block known tracking cookies for Internet Explorer Permanently block threating downloads in Internet Explorer Provide detailed information about problems found Set up automated scanning. Spyware can monitor keystrokes. Spybot . scan files on the hard drive. install other spyware programs. 3. where you are going and then transmits that information to another computer through your Internet connection. 2. keyloggers. Trojans Detect. Select the "Search for Updates" option to make sure your software is current. 203 Section 4-5: Internet Security 203 . Spyware can also hog system resources like memory and hard disk space. 5. In this section.Search & Destroy: 1. snoop into chat programs and word processor applications. It collects information about what you are doing. Select the "Check for Problems" option to start the scan. Spyware can also place unwanted ads on your computer. and monitor Web sites that you visit. Te only way to properly safeguard your computer is to have the current version of the software to make sure your computer is always protected. we'll briefly illustrate how it is used. 4.Search & Destroy is free anti-spyware software that you can download from the Internet. it provides a detailed list so that you can delete or quarantine them. Both free and commercial software are also available to remove known spyware programs. Spybot Search & Destroy Spybot . Run the Spybot . spyware.

You can ignore. Define the drives and folders to be scanned by selecting the Select drives\folders to scan radio button and click the Proceed button. 1. Click the Scan Now button. or delete files identified as spyware. 6.Ad-aware from Lavasoft Ad-aware is another free anti-spyware product that you can download and use on the Internet. 5. 4. The Scanning Results are displayed when the scan is completed. 204 Section 4-5: Internet Security 204 . quarantine. Please note that a more robust product is available for purchase. Define the parameters of the scan by selecting the Use custom scanning options radio button and click the Proceed button. Run the Ad-aware software. Select the Perform smart system-scan radio button and click the Proceed button to start the scan. 3. 2.

you may already have this feature available for use.com/wb/index.php Pest Patrol PestPatrol detects and eliminates trojans. Pest Patrol can be purchased for under $40. Spy Sweeper can be purchased for under $30. as well as detection of various keylogging and other spy utilities. extending your protection against non-viral malicious software that can evade your existing security software and invade your personal privacy. adware.Search and Destroy Spybot .com/ Alluria Spyware Eliminator Spyware Eliminator scans your computer. It removes certain advertising components. that may gather statistics. Visit the company Web site at: http://www. spyware. Ad-aware Standard is free for individual use only. Visit the company Web site at: http://www.safer-networking.Free Anti-Spyware Removal Tools on the Internet The first place to look for anti-spyware or popup blocker software is your ISP's Web site. It compliments your anti-virus and firewall software. Spyware Eliminator can be purchased for under $30.Search & Destroy can detect and remove spyware of different kinds from your computer.com/ 205 Section 4-5: Internet Security 205 . checking against its comprehensive database of thousands of known spyware threats to identify spyware installed on your system. It can even scan your download directory for files that have been downloaded but not yet installed. Visit the company Web site at: http://www. As of July 2004.com Commercially-Available Anti-Spyware Software Several commercial products are available that allow you to filter certain types of Web sites from display in your Web browser. Free computer scans that search for spyware can be found at:      SpyKiller PAL Spyware Removal Webroot Spyware-Guide PestScan by Pest Patrol Spybot . Depending on the Internet service you've purchased.org/.webroot. removable and optical drives for aggressive advertising and tracking components. As of July 2004. As of July 2004. Ad-aware from LavaSoft Ad-aware provides the ability to comprehensively scan your memory. As of July 2004. The definition files are updated frequently to include the latest threats. keyloggers and system monitoring tools. hard.pestpatrol. registry. Visit the company Web sire at: http://www. adware and hacker tools. It then performs several scans of your computer's files looking for spyware. removing any that are detected. Webroot SpySweeper Spy Sweeper safely detects and removes more traces of spyware including Trojans.aluriasoftware.lavasoftusa. Visit the company Web site at: http://www.

In this section we'll illustrate how to use McAfee VirusScan to perform a scan of your computer. What Does Anti-Virus Software Do? While many anti-virus programs perform essentially the same functions. McAfee automatically downloads new software components to make sure your computer is always protected. Only you can determine which software is suited to meet your family's browsing patterns. If you haven't already done so. purchase anti-virus software. the main benefits of anti-virus software are to:      Protect email and instant messages Safeguard shared files and downloads Remove viruses. worms. perhaps because you downloaded a suspicious file. Verify your virus protection is current. Scan your computer's hard drive for viruses. New viruses are written and introduced to the Internet all the time. But if you have reason to suspect your computer may be infected by a worm or virus . But other times you may not know that your computer has been infected by a virus or worm. there are differences between the products. There are several reasons why a computer may run slow or performs out of the ordinary. Many anti-virus software vendors provide real-time updates to your software when new anti-virus components are created. worms.then perhaps it is time to check for a virus or worm. and 2) be notified when an anti-virus remedy is available to protect your from the threat. emails appear in sent mail that you never sent -. The only way to properly safeguard your computer is to 1) be notified when there are new viruses. Remember.computer keeps crashing. Sometimes. 3. How to Protect Yourself 1. and Trojan horses can inflict on your computer.The Importance of Anti-Virus Protection We discussed the dangers that viruses. and Trojan horses Defend against known and emerging threats Download new virus protection against new threats 206 Section 4-5: Internet Security 206 . error messages begin to pop up on your screen. 2. you may know that your computer has been infected by a virus or worm.

Panda Software The PCMan Web site .Updating Your Windows Operating System The first step you should take to protect yourself against viruses. Hackers sometimes find a hole in the Windows operating system that allows them to enter a computer or network and create havoc. McAfee VirusScan also automatically checks for virus updates whenever you go online.  Virus Bulletin . and other files by automatically removing viruses. Visit the company Web site at: http://us. or worms. is to make sure that your Windows operating system is completely up-to-date. created by the developer of PC-cillin. virus lists.scan for viruses with this free online tool. then immediately starts to clean infections. and display a list of infected files. When you visit the Windows Update application on the Microsoft Web site. Symantec's Norton AntiVirusTM can be purchased for under $50.scan your latest known viruses. Depending on the Internet service you've purchased.com 207 Section 4-5: Internet Security 207 . you may already have this feature available for you to use.download tools to remove any of the worms listed on the page.publishes and performs virus scanner tests. instant messages. Free Anti-Virus Tools on the Internet The first place to look for anti-virus software is your ISP's Web site.scan and eliminate viruses with this free tool. Commercially-Available Anti-Virus Tools McAfee VirusScan McAfee VirusScan automatically scans your email. Symantec Security Check .com/ Norton AntiVirus Symantec's Norton AntiVirusTM protects email. you will be prompted to download the new version of the software before you can actually run any updates to the windows operating system. you can run a tool that checks the latest version of the windows update software.  Avast! 4 Home Edition . If outdated. independent anti-virus advice. This service tests your Virus Protection online see if your installed virus scanner detects the test string. and Trojan horses.  Free virus removal tools can be found at:  BitDefender . attachments and downloads. HouseCall . A one-year subscription to VirusScan can be purchased for under $40.full-featured antivirus package designed exclusively for home users. lists of macro viruses. Free computer scans that search for viruses can be found at:      McAfee FreeScan .virus scanner tests. This test virus was developed by the European Institute for Computer Anti-Virus Research (EICAR).free virus scanner test. worms. non-commercial users.symantec. so your protection stays up-to-date against the latest Internet threats. Visit the company Web site at: http://www.  Virus Test Center .mcafee.

A firewall performs two main functions:  Prevents unauthorized access to your computer by outside resources  Prevents programs on your program from contacting outside resources without your permission. Using Your Router as a Firewall If your computer or networked computers are linked to the Internet through a high-speed broadband Internet connection or a 10/100 Ethernet backbone. This means that your computer is always susceptible to hacking or other Internet threats. Depending on the Internet service you've purchased. However. All you have to do is make sure it's turned on! Windows XP includes Internet Connection Firewall (ICF) software that you can use to restrict what information is communicated between the Internet and your home computer or small office network. and other computers in the local network.  Kerio Personal Firewall (opens in a new browser window) is a software agent that builds a barrier between your personal computer and the Internet. Free for personal use. trojans and Denial of Service attacks. Free Firewalls on the Internet The first place to look for firewall software is your ISP's Web site. The firewall is designed to help you keep hackers out of your system. Your computer is essentially online 24 hours a day. It is the first free personal firewall to offer protection from malicious code intrusions.The Importance of Firewall Protection A firewall is necessary for any family whose computer is connected to the Internet through either a cable modem or DSL. Free firewall tools that can be downloaded from the Internet include:  ZoneAlarm (opens in a new browser window) offers a free firewall for personal use but the functionality offered is much less than that of the commercial product. then you already have a firewall. you may already have this feature available for you to use. it lacks the ability to control programs on your system that are trying to send information out to the Internet.  Sygate Personal Firewall (opens in a new browser window) protects your PC from hackers. a DSL modem. Routers with built-in firewalls provide enhanced protection against intruders and keep your data secure. Using the Windows Firewall If you're running Windows XP on your home computer. 208 Section 4-5: Internet Security 208 . then another alternative to consider is using your router as a firewall -. keeping the information on your PC safe and private. or a dial-up modem. It is designed to protect your PC against attacks from both the Internet.if it has firewall functionality. seven days a week. The Windows XP firewall isn't a full featured firewall. even if you or a family member is not browsing the Internet. ICF also protects a single computer connected to the Internet with a cable modem. Your router may be configured to limit internal users' Internet access based on URLs and/or time periods (URL filtering and time filtering). A firewall examines all traffic between your computer and the Internet to ensure it meets certain criteria that you define.

and taxes)? The warranty information and return policy? Make sure the site has clear information about what you can do if you have problems with your purchase. They print their Web address on credit card statements. but who you can trust and how can you find out? Become familiar with the Web addresses of the stores that you enjoy shopping from at their retail outlets. If the site isn't secure. In Microsoft Internet Explorer. perhaps you should consider leaving the site. shipping. be certain you are using a secure browser:  Make sure the "http" in the address bar has changed to either "https" or "shttp" at the page where you are asked to input payment information. Second. Does the site display a reliability seal? Two distinguished seals are provided by the BBBOnLine Reliability seal and the VeriSign certification seal.  Confirm the security status in the lower right area of the screen on the page where you are asked to input payment information. Before providing your credit card or financial information. and advertisements. to name a few. In Netscape Navigator (version 4 or higher). . mailing address. If there is an 800 number provided. a closed padlock appears in secure mode locked padlock appears. only do business with companies that use secure server technology. If it doesn't. make sure the site complies with industry security standards by using protection such as Secure Socket Layer (SSL). 209 Section 4-5: Internet Security 209 . But what about those online shopping sites you have never heard of? How do you know who is legitimate and reputable and who is not? There are several things you can do to protect yourself. and telephone number. This technology encrypts or scrambles your personal information -. Know the Seller Many Web sites sell items online. make sure the Web site provides its' business name. And make sure your children always ask your permission before buying anything on the Internet. is the company still in business? Look up the business name on a Google (opens in a new browser window) search. Are you familiar with the seller's merchandise or services? Do you understand all costs (including price. printed receipts.Make Sure Your Browser is Secure Before you submit your credit card information.such as your credit card number -. a Remember.as it travels over the Internet. shopping bags. Research the company at the Better Business Bureau (opens in a new browser window) or local consumer protection agency. First. consider calling the company to verify the security of their Web site. don't buy from it.

Keep Your Password Secret A great many people are lazy in keeping their passwords both secret and unique. Use an unpredictable combination of numbers. If you have accounts at more than one site. Your liability is usually for only a small portion of the amount. credit card number used for the purchase. Look for signs that the site has been reviewed by trustworthy organizations. letters and symbols. or certain portions of their Web site. And the liability limits on a debit card is different. as previously mentioned in the section on 'cookies. online businesses must deliver merchandise within 30 days of purchase or notify you if there will be a delay. ranging anywhere from $50 to $500 or even more. or spouse's name. TRUSTe. Print your receipt After you've completed an online purchase. Most companies will be able to look up your order by name.' And this is perfectly acceptable and legal as long as a privacy statement is posted on the site that tells how they will use the information collected about you. Teach your children to ask you if it is OK for them to provide personal information on the Web. performing research on the Internet or shopping online. Never use part or all of your Social Security number as a password. make sure each password is different. And more often than not the password is something that may be predictable such as your birthday. don't leave this information in a place where others can find it. the money associated with purchases is typically withdrawn immediately from your bank account to that of the merchant's. Bear in mind that technology allows companies to collect certain information about you while browsing their Web site. Don't disclose personal information (address. you don't have to provide personal information to anyone. Fully understand what information is being collected and how the site will use your personal information. By law. Far too often the same password is used over and over again. Thawte or others to ensure that the business has demonstrated compliance with credible online privacy principles. The same can be said if the card is stolen or used fraudulently. such as BBBOnLine.including the e-tailer's Web address -. And if you must write down your password(s) on a piece of paper. or the shipping address.in case you have a problem with your purchase. Protect your password. anniversary. telephone number. like next to the computer. Whether you're visiting an entertainment company. It will allow you to track your order in case the merchandise doesn't arrive when expected. Note that the rules for debit cards are slightly different than for credit cards. Verisign.Read the privacy statement You have the right to protect your privacy. Social Security number. but the order or transaction number will make it easier to track your order. The only information you are required to provide when purchasing a product online is your credit card number and shipping information. Avoid shopping at any site that does not provide a privacy policy. then you freely give permission for them to potentially sell or give that collected information to others. You have the option to either leave the site or exercise your right to "opt out" if you don't want the seller to pass to others information about you. etc) to anyone unless you know who and why the information is being collected. but your liability under federal law is limited to $50. Read the privacy policy posted on the Web site. Pay By Credit Card Paying by credit card is the safest and quickest way to shop online. dog's name. If you choose to use their Web site. Do not give your password to anyone who contacts you. First. be sure to print and file a copy of your order and confirmation number -. Not only does this give you the right to dispute charges and to withhold payment until the problem is resolved by the creditor. Your transaction is protected by the Fair Credit Billing Act. 210 Section 4-5: Internet Security 210 .

pornographers. Your children can't know for sure if they are conversing with a 13 year-old or a 40 year-old.The Internet Is A Public Gathering Place The Internet can be a wonderful place to find newsworthy topics. and much more. With this in mind. The Internet brings the world -.  Privacy Intrusion -. Some sites ask that you provide information on forms in order to display or get something you want.steadfast in their refusal to provide a credit card to a well-known Web site. or a photograph of yourself -. their parents. plan vacations. teach your children to never provide any information about yourself -. But it can also be a frightening place where con artists. public service. violence. Don't know what a message board is? Visit one and practice using it. Web sites want to know more information about you. and others lurk in search for unsuspecting people to prey on. comprehend the information that they contain. You Can't Teach Others Without Knowing the Subject Matter Yourself Many adults are intimidated by the Internet -. telephone number.into our living rooms.it is very easy to access pornographic. and how to find information on it. parents had better understand the issues and the safety steps to help keep their children safe. 7. You won't hurt any Web sites. Is it easy to use? Web sites geared for children should be designed so that children can easily navigate through them and 4.without first checking with you. And even more experienced.good and bad -. You won't break your computer. Don't know what a chat room is? Visit one and chat with somebody. password. Will it help my children learn? Is it of good quality? Are the skills necessary to work the site equivalent to my children's skills? 2. 6. The Internet can be a dangerous place. such as credit card information. racists. Visit a library. and the list goes on.People can hide their true identity on the Web. how to use it.  Stalking or Harassment -. Other download a cookie to your computer and track where you go on the site. The bottom line is that you can't be 100% sure the people that you contact on the Internet. It is best to visit only those sites that you know are legitimate. personal information about themselves or their family. online shopping. Is the site interactive and does it stimulate creativity? 3. And never provide personal information at the expense of your privacy.Some children may give out private information. There are many ways to learn about the Internet.particularly your home address. 5. or which remember information that you have previously given the site. practice firsthand. But if children are going to use the Internet. You can pursue hobbies. Then. Do my children like the Web site? What are the technical drawbacks? Does the site load quickly? Does it require plug-ins? Does it have interactive features? Can my computer handle the technical requirements of the Web site? Is there a clear purpose to the site? Are there advertising banners? What do they advertise? Do the advertisements pertain to my children? Who manages the site? Who writes the content? 211 Section 4-5: Internet Security 211 . Some might even attempt to arrange a meeting with your child. Learning to Recognize Quality Web Sites Here are some questions to ask yourself: 1. possibly overconfident users still get enticed into scams or other predicaments. Enroll in a GCF Global Learning® course. Who is legitimate and who is not? Who is friendly to talk to and who is not? Many of us are not Web-savvy enough to know the dangers. And understand how your children are using the Internet Risks Facing Children When Browsing the Internet  Unsuitable Web Site Content -. You need to do your homework. and online gambling sites on the Internet.

Keep the computer in a common room with lots of traffic.not in a child's bedroom or a secluded area of the house. especially when it comes to the amount of time your children spend on the computer. The Internet should not become a lifestyle for your children. Ask them to save emails and give you access to their files. If forced to use the computer in a public place. The familyfriendly ISP is responsible for maintaining and updating software filters.  Key Rules for Internet Use at Home 1. school name. etc. Remember that no software is 100% foolproof and no filtering program is a substitute for good judgment.Teach your children that it is OK for them to come to you if they meet someone online who is asking a lot of personal questions. so if someone in your household tries to get to a blocked site. Don't be angry that something happened. the request is intercepted and the site is never displayed. monitoring. 3. Monitor their compliance with these rules. Other family members are in the immediate vicinity if their help is needed. Consider Blocking. Filtering. Don't be a tyrant. The ISP runs the software on its servers.. but limit the time that your children spend on the Internet on a daily or weekly basis. Set Standards For What Your Children Can and Cannot Do Online -. Install anti-virus software to scan all downloaded files before opening.Learn how your children are using the Internet. Encourage Web browsing to be a family activity.Teach your children to never give out personal information -. Keep Personal Information Private . Come to consensus. Install a filtering. Understand their needs.Services are available that rate Web sites for content and either filter programs or block certain types of information. Teach your children how to be aware of viruses in emails. and Rating Content -. Get to know their "online friends" just as you get to know all of their other friends. Warn your children of the inherent dangers present in downloads. Here are some kid-friendly search engines your children might want to use:  Safe Kids  Ask Jeeves for Kids  Yahooligans 212 Section 4-5: Internet Security 212 . and curiosity. i. Keep Your Computer in a Public Place Put the computer in a family living area instead of your child's bedroom. Tell them not to give out private information and what sites they cannot visit. or telephone number -. interests.home address. your children will be less likely to experiment with forbidden sites and reduce their risk of their misbehaving or getting into trouble on the Internet. Ask them to show you good places they have found.. Begin With a Family-Friendly ISP One way to filter content your content is to allow your Internet Service Provider (ISP) to filter the content for you.Set reasonable expectations. trying to arrange a meeting. Create a family "terms of use" agreement.in public message areas such as chat or bulletin boards. Encourage Your Children to Come to You if They Encounter a Problem Online -. Sit with them and teach    them how to use it.e. 2. Teach them how to research their homework. 4. It's a wonderful tool for study and research. or threatening them. violent or hateful content and that rarely brings up search results related to these topics in response to the keywords you enter. clearly stating what children can or cannot do on the Internet. Encourage The Use Of Kid-Friendly Search Engine So what is a kid-friendly search engine? It's an engine that filters sexually explicit. your response will determine whether they come to you the next time and confide in you. or blocking feature to manage your family's Internet traffic.Guidelines for Parents  Learn Everything You Can About the Internet -.

I will try to put the home computer in a family area. 3. 7. Then. I will choose a safe and sensible screen name for myself that will not reveal personal information about my family or me. I will keep my password private. online or with someone I meet online. 4.Create an Internet Use Agreement The following Internet Use Agreement -. I will make my own personal safety my priority. If I get something from someone I've met online. since I know there are some people who might be online and pretend to be someone they're not. telephone number. Make sure you review the agreement with your child. especially when I know it's something my parents would not be happy about or approve of. without always being asked. I will report suspicious and illegal activity and sites to the proper authorities. 10. I will not share any personal information about my family or myself. I will be honest with my parents about the people I meet online and will tell them. 4. but is not limited to name. 7. 13. I also know that I must do my part to help keep them safe during their time online. except from my parents. I will not do anything that someone I've met online asks me to do. I will frequently check to see where my kids have visited on the Internet. I will log off and tell my parents so they can make sure it never happens again. links to bad sites. I will get to know the services and Web sites my children use. I will talk to my kids about their online explorations and take online adventures with them as often as I can. e-mail or instant messages with bad language or if I'm in a chat room where people are using swear words or mean and hateful language. shape or form. This includes. I will not send anything to anyone I've met online. I will not sign up for other e-mail accounts without my parents' approval. I will treat others the way I want to be treated. 9. in any way. I will set reasonable rules and guidelines for my children when they use the computer. 8. and I will discuss these rules and post them near the computer as a reminder. 3. If I see or read things that are bad. I will try to get to know my children's "online friends" and Buddy List contacts just as I try to get to know their other friends. 2. I will not call. write a snail mail or meet in person anyone who I've met online without my parents' approval or without having a parent come with me. I understand my parents will supervise my time online and use software to monitor or limit where I go online. 5. I will make or find a list of recommended sites for children. They're doing this because they love me and want to protect me. address. age or school name. I also know that it is important for me to follow rules that will keep me safe on my visits. 9.is taken from the Internet Content Rating Association.Parent and Child's contracts -. 213 Section 4-5: Internet Security 213 . 10. I will seek options for filtering and blocking inappropriate material from my children. I will not overreact if my children tell me about something "bad" they do or find on the Internet. I won't answer any emails or instant messages from anyone my parents have not approved. 6. 2. 8. I agree to follow these rules: 1. Child's Contract I know that the Internet can be a wonderful place to visit. I will tell my parents if I receive pictures. I will teach my parents more about the Internet so we can have fun together and learn cool new things. I agree to the following rules: 1. without my parents' okay. I will use good manners when I'm online. 5. icky or mean. You can visit this Web site to download either a Word version or PDF version of the form. 14. I will not put my personal information in my profile. 11. 12. Parent Contract I know that the Internet can be a wonderful place for my kids to visit. 6. have your child sign and date the form. I will tell my parents immediately (because that means they have my private information). including good language and respect. I will not pick fights or use threatening or mean words.

In the majority of cases. hostile. A chat room lets you engage in a live. Teach your children to identify themselves with a nickname (don't provide their true name). or some other name -.in playgrounds and in chat rooms on the Internet. AOL Instant Messenger. children should meet in a public place and their parent(s) should go with them. Teach your children the importance of keeping their personal life and pictures private and to never arrange a face-to-face meeting with someone they met in a chat room without first checking with their parents. Your children should not give out their names. There are many different types of chat rooms on many different types of subjects. Chat Comments. bulletin board and chat messages that they receive. obscene. But the risk of them talking with a pedophile. It's not uncommon for people to make friends in chat rooms. Or In Any Way Make You Feel Uncomfortable Encourage your children to share suggestive. Belligerent.even a funny name -. Other rooms are moderated by a "speaker" who leads the discussion and participants.that does not identify who they are. In public chat rooms everyone sees what everyone else types. real-time conversation with a group of people -. Sending a response will just encourage the person to write again. belligerent. or threatening email. or any other personal information Never Get Together With Someone You "Meet" Online Parents should tell their children that they should never arrange a face-to-face meeting with anyone on the Internet without first talking to their parents. and don't provide any personal information like a phone number. address. And others have monitors who maintain order but can't prevent anyone from moving into a private chat area. or Newsgroup Messages That Are Hostile. The dangers in instant messaging are very similar to those threats discussed for chat rooms. Teach them to delete the message and not to respond to it. Inappropriate.or live conversations with groups of people -. Also. You never know if the people you meet online are who they say they are. If the parent agrees to the meeting.General Guidelines for Communicating Online Keep Your Identity Private The Internet is a public forum. You enter a room.or one-on-one with a friend or someone they met on the Internet. Talk with Your Children About Expectations and Ground Rules for Going Online Help Children Understand the Risks of Chat Rooms Teenagers love to chat -. your teenager is talking to other teenagers. Never Respond to E-mail. start a conversation with someone.) is another real-time communication tool that allows individuals to enter in one-on-one or multi-party chats online. don't provide an email address. or an otherwise unfriendly or mischievous adult is always present. make sure the nickname they use in chat room discussions is gender-neutral. 214 Section 4-5: Internet Security 214 . etc. Help Children Understand the Risks of Instant Messaging Instant Messaging (Windows Messenger. and establish a relationship. telephone number. Any information you provide or post can be read by anyone. Some chat rooms are just open conversations where everyone has an equal role. predator. But you don't really know the true identity of anyone in the chat room.

Newsgroups can also be used to post files including computer programs. If you post a message. "xxx.jpg images (*.is a place where individuals can post and read post messages. newsgroup posting are not delivered in real-time.com Web site). Congress through a grant to the National Center for Missing and Exploited Children found that approximately 20% of U. teenagers have had unwanted solicitation for sex while online in a chat room. pictures.  A Kaiser Family Foundation report (reference found on the ProtectKids.jpg file format. including market leader Google.com. receive answers.will eventually become available to your children."  A study (opens in a new browser window) funded by the U. and share information on virtually every imaginable topic. and stories. and hateful or violent material. sexual content.jpg). To look for this content: Open My Computer." "Playboy" and "erotic stories" (and "erotica") were also among the top 20. Newsgroups are often used to ask questions. "porn" (along with "porno" and "pornography") was the 4th most popular search term. click the Search button in the task bar. as shown in the picture to the right: 215 Section 4-5: Internet Security 215 . Content posted in a newsgroup might include nudity. company that tracks such activity. said Hitwise. it remains on the newsgroup for people to view at a later date.also called a bulletin board or forum -.S. "Online porn sites get about three times more visits than the top Web search engines. Unfortunately. found that 70% of teenagers (ages 1517) have accidentally come across pornography on the Web. illustrations. Consider the following references:  According to a Reuters article published in USA Today. What can you do as a parent to protect your children? First you can scan your hard drive for pictures.and bulletin board and newsgroup posts are available for anyone to see. "Nude" (and "nudes").either through a pornographic advertisement or even email spam in your inbox -. photographs. Forums. The chances are very good that pornographic images downloaded from the Web are of a . Unlike chat rooms."  For those people who bother to visit Web search engines. or download/ upload files. A message will remain posted on the newsgroup for some time after initial posting so that other people can look at it. Help Children Understand the Risks of Pornography Pornography -. Remind your child that it is dangerous to post anything in these latter groups because their email address could reveal their identity -. according to an Alexa Research study referenced on InternetIndustry. newsgroups also have risks. and Bulletin Boards A newsgroup -. and define a search to scan your hard drive (Local Hard Drives C:) for all .Help Children Understand the Risks of Newsgroups.S.

sometimes hateful or provocative -. immediately contact WiredSafety's law enforcement division at CyberLawEnforcement. email is another vehicle by which your children can interact with others. P2P file sharing acts as a library where everyone brings together their collection of music. as long as both computers are using the same P2P software. you have allowed someone to access an area of your computer. or install spyware software.to victims. family. Help Children Understand the Risks Inherent in Cyber Stalking and Harassment Cyberstalking and cyberharassment use many of the same online tactics. As we will see in the next section. porn sites and questionable offers. Spam is another risk to your children. Like the other communication technologies discussed in this section on the Internet. not the same. or games. films. remember also that it might be from someone trying to lure your child into an inappropriate relationship.unsafe downloads. Email might occasionally be received from someone your children meet on the Internet. unless you're prepared for the consequences Save offending messages and report them to your service provider Notify the chat room or message board moderator if someone makes a threat to you Don't confront the stalker/harasser Don't give out any personal information about yourself or anyone else Exit any online situation that has become hostile If you have reason to believe that your children are being stalked or harassed. Your child's email address may have been pulled off a discussion board or chat room. The downside of P2P is security. sometimes to include some form of offline attack. The Wired Patrol Web site identifies some online safety tips your children should follow to avoid cyberstalking or harassment:         Don't respond to flaming (provocation online) Choose a genderless screen name Don't flirt online. Understanding File Sharing and Peer-to-Peer Programs File sharing or peer-to-peer (P2P) programs allow two computers to connect to each other without a server acting as a middleman between the two computers. P2P has also enabled many people to download pirated music.org or complete its Cyberstalking and Harassment Report Form. and/or friends. The cyberharasser. 216 Section 4-5: Internet Security 216 . Many of these messages promote sexually-explicit Web sites. Such a person could theoretically install a virus or worm. may send a stream of e-mails and/or instant messages -. unfortunately. viruses. Cyberstalking generally refer to relentless pursuit of a victim.Help Children Understand the Risks of Email We've previously discussed some of the dangers inherent in email systems and the Internet . on the other hand. Knowing the dangers and being free of them are. Every user that is connected through the software can search the library for something they want and then download a copy to their own computer. While it might be something innocent. Each computer that is connected through P2P software essentially acts as a server for someone else to access files on your computer. Files and data are downloaded or shared directly between the two computers. and worms. The victim may even be signed -up for spam.

You will need the following types of software to ensure safe downloading:  Virus Protection Software*  Personal Firewall Software*  Ad checking Software* Searching Your Computer for Pirated Software How can parents check their computers for pirated or illegal software? First. Loading and using such software is illegal.Understanding the Risks in Downloading Music A few years back a company called Napster introduced music file sharing on the Internet. The RIAA took Napster to court for illegally copying and distributing copyrighted songs. as it suggests. Parents must teach their children that downloading music illegally isn't any different than stealing from a store. Musical artists who wrote and recorded the songs. The RIAA has changed its strategy and now targets those who download the music -. Shareware sites. Legal Freeware/Shareware Web Sites Some Web sites do offer legitimate software downloads. There are many sites on the Internet that allow you to download legitimate software. Some of the more popular ones include:     217 PC World c|net ZDNet tucows Section 4-5: Internet Security 217 . you will have to purchase the product. were shocked at these free giveaways since they weren't being paid for their work. while other programs add spyware to your computer when you download them. If you want to continue using the software after this period expires. But it is also important that you install the necessary software on your computer to protect yourself from viruses and other attacks. such illegal downloads continue from different sources. the chances are that these were not produced commercially. As we've previously seen. Understanding the Risks in Computer Games and Other Software Downloads Software piracy. Stealing is stealing. like the illegal music downloads. let you download software for evaluation over a certain period of time. some pirated software often comes with a virus or Trojan Horse that allows hackers to enter your computer. the court agreed and shut down the Napster service. It provided a way for individuals to download MP3 files of popular music from Napster's server. look at the list of software using the My Computer component of the Windows operating system. as well as the Recording Industry Association of America (RIAA). Another form of software is called freeware. In 2000. Freeware. most software is not free. It is important that you know the source of these files and read the associated licensing agreement. Are there any CDs with handwritten or homemade labels that are either games or software? If so. Is there any software that was not on the computer when you purchased it or that you did not install? Ask your child about this software. Although Napster offers an entirely different type of service today. too has grown significantly on the Internet. is oftentimes free. High-speed data access like cable modem and DSL even allows the largest programs available to be easily downloaded. Everything was free. Anyone can access a Web site that enables you to download pirated software. However.and tries to get universities to provide the names of those individuals on campus who are allegedly sharing copyrighted music.children of unsuspecting parents -.

How Filtering Software Works Several free and commercial products are available to allow you to filter certain Web content from being displayed on your browser. 5. 7. 3. Display the Tools menu. Section 4-5: Internet Security 218 . While the functionality offered by these products widely differ. Internet Explorer will block all cookies from Web sites in this zone. Select the Internet Options tab. Click on the Restricted sites button. Internet Explorer will allow all cookies from Web sites in this zone to be saved on your computer and read by the Web site that created them. here is a list of certain features you might want to look for:          Monitors Internet activity Filters harmful Web sites. To assign a Web site to a Trusted Sites zone: 1. 6. 7. 4. Click the OK button. 6. 218 Display the Tools menu. and Web-based email Controls access to Web sites and other online content Contains chat/instant message recording features Contains keystroke recording features Contains peer-to-peer (P2P) recording features Contains keyword detection features Provides a detailed log file of user violations Prevents unauthorized Internet activity on your PC Defining Security Zones within Internet Explorer Microsoft Internet Explorer allows you to assign specific Web sites to any of three different security zones:  Internet: This zone pertains to every Web site that is not defined to either the Trusted Sites zone or Restricted Sites zone. Click the Remove button. Select the Internet Options tab. 4. 8.  Trusted Sites: This zone contains Web sites that you defined as being trustworthy.  Restricted Sites: This zone contains Web sites that you defined as being those you do not trust. 5. Click the Add button. Click on the Security tab. Click the OK button. 2. Click on the Sites button. 8. Click on the Trusted sites button. Click on the Security tab. newsgroups. 3. Click on the Sites button. Click on the Web site to be removed. To remove a Web site from a Restricted Sites zone: 1. Type the Web site address in the Add this Web site to the zone field. 2.

4.Using Content Advisor to Control Access Content Advisor is a feature of Internet Explorer that allows a parent to control the types of content your Web browser is allowed to access on the Internet. Click on the Content tab. Approved Sites — Type the Internet address (URL) of a Web site. Click on the Enable button. move the slider to the appropriate access level desired. Bear in mind that not all content on the Internet is rated. 1. 219 Section 4-5: Internet Security 219 . 3. or whether a supervisor can type a password in order to allow site access. For each category. Select the Internet Options tab. You even have the ability find rating systems on the Web. 2. Content Advisor allows you to create definitions under four categories. and then type the supervisor password. (If you've already enabled Content Advisor. In this course only the following three are referenced: Ratings — Sliders are presented for different categories. The ability to create a password is also available under this tab.) 5. General — Allows you to define whether a user can see sites that have no rating. and then click either the Always view or Never view buttons. click Settings. Display the Tools menu.

you can establish a filtering table that contains many rules about which packets are allowed to pass and which are to be dropped. peer-to-peer file searching and swapping. and filtering content by keyword in IRC chat.spectorsoft.cybersitter.com/.How a Router Can Filter Unwanted Traffic Routers are often the first line of defense against unauthorized access to an Intranet. or other immutable characteristics. or where someone inside your home can visit.  Anti-Defamation League HateFilter: A web filter that blocks sites that. on web pages.com/. filtering routers can also decide the direction in which packets flow.netnanny. They examine every packet that goes into and out of the browser -. Parents can override blocked sites. CYBERsitter CYBERsitter provides over 30 categories of filtering that are updated automatically. Visit the company Web site at: http://www.and can control the type of traffic permitted to come inside the home.0 Spector Pro monitors and records every detail of computer and Internet activity. keystrokes typed. sexual orientation. Its "content recognition" system recognizes and blocks new objectionable Web sites. Net Nanny Net Nanny® 5 allows you to control what comes into and goes out of your home through your Internet connection by filtering and blocking Web sites by URL and keywords. ethnicity. Visit the company Web site at: http://www.into and out of your home -. You can buy a one-year subscription to CyberPatrol for under $40.com. Depending on the Internet service you've purchased. CYBERsitter is priced under $40. It contains seven integrated tools that record chats. Net Nanny® 5 can be purchased for under $40. emails sent and received. the first place to look for filtering software is your ISP's Web site. Spector Pro 5. specify allowable times to access the Internet.  Internet Junkbuster Proxy™ for Privacy: Free software from Junkbusters blocks unwanted banner ads. programs launched. add sites to block. or even violence towards Jews or other groups on the basis of their religion. Other free filtering tools can also be downloaded from the Internet. It can safeguard them against inappropriate language in chat sessions and protect them from divulging personal information online. Visit the company Web site at: http://www. block a site on their computer. instant messages. There are no recurring fees of any kind. and search to see if a site is blocked. you may already have this feature available for you to use. in the judgment of the ADL. and in newsgroups. race. and protects your privacy on the Web.  We-Blocker: Free software that allows a parent to request a site be blocked globally.com/. and maintain a detailed log of all Internet activity and violations. 220 Section 4-5: Internet Security 220 . Free Filtering Software Available on the Internet Other than Internet Explorer. cookies. In addition. sites you deem offensive. Visit the company Web site at: http://www. advocate hatred. bigotry. In other words.cyberpatrol. It allows parents to manage and control children's access to the Internet as well as limit or prevent children from accessing programs. CyberPatrol CyberPatrol helps protect against the dangers children face online. such as games or home finance packages located on your computer. Commercially-Available Filtering Software Several commercial products are available that allow you to filter certain types of Web sites from displaying in your Web browser. web sites visited.

Section 4-6: Email By the end of this section. learners should be able to:       Understand the concept of email Understand the parts of an email address Understand the concept of an email client program Define web-based email Define instant messaging Practice the rules of email etiquette 221 Section 4-6: Email 221 .

receive and manage email A few minutes unless technical problems In what is it delivered? Envelope. or "snail mail. email." as it's sometimes referred to. Card. 222 Section 4-6: Email 222 . you can print your email messages.What is Email? Most people use the Internet primarily to email and surf the World Wide Web. Larger packages Email Electronic Text Message. If you want paper copies. NC. electronic pictures. etc Who is it from? Sender: John Doe Recipient: Jane Doe Who is it for? Address? 123 Somewhere Street Somewhere. Postcard. "Snail" Mail What is mailed? Letter. usually 2 days After reading your email. forward it to others. 22222 Who/What delivers it? Mail Carrier/Mailman Where is it delivered? Delivery Time? Mailbox Varies. or delete it.org Mail Server and Email client software: Rely on one another to both send and deliver email Email client software's INBOX: Text editor used to compose. or "electronic mail. etc. send. you can save it. it's also very different. Simply put." is the process of sending and receiving messages over the Internet. Packet: A piece of text delivered over the Internet Sender: John Doe Recipient: Jane Doe janedoe@gcflearnfree. See the chart below. While email is similar to a traditional mail system.

com Meaning A company or business A non-profit or not-for-profit institution US Governmental agency US Military US Educational institution ISP or Network Provider Examples www.net . 223 Section 4-6: Email 223 ." Because not everyone uses top-level domains correctly. The first piece is the name of the email server and is located to the right of the @ symbol. www. John Doe might choose "jdoe" as his username. See the chart below.com www.yahoo. a user name identifies your account on the email server that handles the email. 2. They usually consist of three parts: a user name. However. jdoe "is located at" gcflearnfree. @ Means "at" and separates your account name and the name of the mail server name. they are not always a reliable way to determine an organization's association. User name: jdoe Located to the left of the @ symbol.microsoft. For example.earthlink.org . Extension .epa. The second piece. Choose a user name that sounds professional and is easy to remember.org. For example. Malaysia uses "my.gov .com. www. Email addresses are different from "snail mail" addresses.mil . www.army. For example.edu . and a domain name.mil.net If there is a two-letter extension. jdoe@gcflearnfree.edu. navy.goodwillenc.duke.GCFLearnFree. usually a three-letter extension. For example.mil www. 3. www.org 1.ncsu.org The domain name usually consists of two pieces of identifying information. gcflearnfree is the name of the email server. They are separated by periods.gov.whitehouse. called "dots. Domain Name: gcflearnfree.edu.Anatomy of an Email Address An email address is required to send and receive email.org. Top Level Domains Top-level domains may help you figure out the type of organization the recipient is associated with." Consider choosing a user name that protects your identity instead of your first and/or last name.org www. it is usually a country code. www. someone may have already chosen jdoe. so have some other choices ready.gov www. an "at" symbol (@). indicates the top-level domain.

Web mail is fully discussed in Lesson 5. Reply to. and much more. you need:  POP3 (Post Office Protocol. the size of the message. These protocols make it possible for people using different email client software to communicate with one another.  Calendaring: Schedule important dates. Create new messages. Each message header shows you who sent the mail. email addresses. For example. if I use Microsoft OutlookTM. an online public bulletin board system (BBS). and an email address.Email Clients To send and receive email. Email clients work with any ISP (Internet Service Provider) that uses standard Internet email protocols. Free web mail accounts. an email client. and relies on an Internet connection to perform some of its operations. the subject line. I can send and receive email with someone who uses QUALCOMM EudoraTM. the time and date it      was sent. and electronic reminders. home and work addresses.  Newsgroup functionality: You can use your email client to access Usenet. Usenet features a broad range of discussion topics called newsgroups. An email client (sometimes referred to as a composer) is software that runs on a personal computer. version 3) server address  SMTP (Standard Mail Transfer Protocol) server address Your Internet service provider gives you this information. appointments. tasks. title. phone numbers. such as Hotmail or Yahoo. "Attach" files (called attachments) to messages you send. forward. Save the attachments you receive. Some email clients offer:  Address book/Contacts: Use the electronic address book to track personal information such as name. Select the message header and read the message. both the sender and recipient must have the right tools: an Internet connection. and delete messages. To set up your email client correctly. rely on an Internet connection and use an email client that appears in a web page. Additional email client software is not required. and at times. 224 Section 4-6: Email 224 . Email Clients are Different Most email client software allows you to:  Display a list of received messages.

Web mail doesn't require any special email client software. functions somewhat like a traditional email client and can include many of the same features. Keep your web mail password secret and change it often. some web mail providers sell member lists to advertisers. You can also set up new web mail accounts easily. Free web mail accounts such as HotmailTM or YahooTM use an email client that appears in a web page. Choice. Web mail is kept on an Internet server. (This requires some personal information.webmail.  Read the Help page if necessary. "For the best free web mail. which may result in a lot of unwanted mail in your INBOX. Web Mail Advantages and Considerations Convenient. 225 Section 4-6: Email 225 ." Also. check out www.  Sign up for a free account. To set up your email client correctly.com. you may have to wait long periods of time to read simple text messages. you'll still be able to access your web mail account. Even if you change ISPs. You never know who may want to read your email. so you can access it with any computer that is connected to the Internet. Just type in your web mail service's URL and log in. If the speed of your computer and bandwidth are slow. most services will affix some sort of advertising line to your email message.Web Mail Web mail. sometimes called web-based email. You can access your web mail account on any computer with Internet access. For example. Advertising. you need to:  Determine which web mail service you want to use. Not only will you have to view ads as you check your email. Privacy. Pick a web mail service that best suits your needs. is the access point (URL) always available? How much storage space are you allotted? Does it feature an electronic address book? Is your privacy being protected? Waiting.)  Determine a user name and password. For example. Accessible.

Do you want everyone to know when you log on? Difficulty.Instant Messaging Instant Messaging (IM) is another type of email software that is frequently used for chat. if someone in your contact list is online. AOL Instant Messenger and ICQTM are just a few of the instant messaging services available. There may be times when you don't want to be available for chat. Functions may include: chat. you type messages back and forth in real time. you need to:      Determine which IM service you want to use. Internet games. and you're ready to go. Know who in your contact list is online at any time. 226 Section 4-6: Email 226 . voice. Sign up for a free account. data conferencing. Edit or Delete people from your contact list. Download the IM software. you may have to wait long periods of time to read simple text messages. and exchange web-page addresses. Add. Search for others using the service. message board. Send and receive messages from those in your contact list. You need an Internet connection and software to use instant messaging." Waiting. you can chat in "real time. Turn it off. View ads as you "message" others. Instead of waiting for someone to reply to your email message. Chat somewhat mimics a conversation. Privacy. Instant Messaging Advantages and Considerations Real time. Advertising. Poor typing skills can inhibit IM communication. To set up your instant messaging service correctly. Instead of talking. file transfer. Be alerted when others in your contact list log on. If the speed of your computer and bandwidth are slow. Instant Messaging Features Instant messaging service may include the following features:        Create a contact list (buddy list).  Groups can conduct conferences or just 'hang out' online. (This requires some personal information. An instant messaging service is software that runs on a personal computer. Read the Help page if necessary.) Determine a user name and password.

since many email clients shorten longer subject lines.-) = wink :-o = shocked. Think of e -mail as a brief telephone conversation. If you like. Here are a few basic guidelines to follow when sending e-mail. Don't bother with excessive formatting Keep it simple. Don't use emoticons Emoticons. Do include a descriptive subject line A subject line should be a short phrase. and convenient. and somewhat describe the contents of the message. it's rapidly becoming a common form of communication in the workplace. Make your point and make it short. Use HTML (Rich Text) sparingly. People you work with may receive hundreds of e-mail messages a day. cheap. Logically organize your message with line breaks when appropriate.Email Do's Because email is fast. you can include a prefix to help your recipient understand the message. many email clients feature Spell check. Some consider them too "cutesy" and unprofessional. are keyboard characters used to convey an emotion. Use emoticons sparingly. To help you. don't follow up a short statement with 50 exclamation points. but it's crucial to know when to pay attention to detail such as spelling and grammar. Email Don'ts Don't ignore spelling and grammar mistakes It's true that email communication is far more casual than a formal report. urgent = please read now req = request FYI = for your information For example: Do keep it short It's time-consuming to read through a lot of text looking for specific information. Examples: :-) = happy :-( = sad . Don't use excessive punctuation Let your words express your feelings. or smilies. Formatting doesn't matter a whole lot when you are composing a short e-mail message. surprised 227 Section 4-6: Email 227 . easy.

Don't Spam While you may enjoy passing e-cards and jokes along to your friends and family. flight information). Print the important stuff (directions to a company meeting across town. then do so in your e-mail message. you pay attention to what is said and how it is said. treat each message individually. If you're not careful. sarcasm is often misunderstood in electronic communication. Electronic communication is very different. Logically organize your message with line breaks when appropriate. a casual tone is fine. Before you send that next email message. dress. or Ms. consider the following: Tone When you are e-mailing friends. If you typically address someone using Mr. don't follow up a short statement with 50 exclamation points.." AND IS CONSIDERED RUDE. Generally. Treat others as you would like to be treated. Avoid Engaging in a Flame War Let your words express your feelings. body language. and hearing the emotion in someone's voice all help you understand of the intention of the statement being made. IT'S CALLED "SHOUTING. Everything is on record. email can complicate communication.Mind Your Manners When you communicate face-to-face. 228 Section 4-6: Email 228 . And remember. And Finally… Privacy E-mail is not a private form of communication. Some companies monitor employee e-mail. Avoid "Shouting" AVOID USING ALL CAPITAL LETTERS. Keep this in mind when you e-mail at work. Formatting doesn't matter a whole lot when you are composing a short e-mail message. When e-mailing at work. Use HTML (Rich Text) sparingly. don't make a habit of sending this kind of mail to your coworkers. Think Twice Keep it simple. Immediacy Although e-mail is much faster than "snail mail. Non-verbal clues such as facial expression. Printing E-mail (electronic mail) cuts down on the amount of paper you have to deal with on a daily basis." don't assume that your e-mail message will be answered 30 seconds after you send it. be courteous.

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