Bridges to Digital Excellence

Basic Computer Skills Training

Bridges to Digital Excellence

Basic Computer Skills Training

Table of Content

Bridges to Digital Excellence

Basic Computer Skills Training
Content for this training manual was taken from the GCF Global Learning website. Some content was altered due to size, grammatical errors, or relevancy. GCF Global Learning owns the copyright to all the content in this manual. This training manual was compiled into print format by Rebecca Shuler, Americorps VISTA/Program Manager. Please visit their website for further courses: www.gcflearnfree.org

©1998-2007 GCF Global Learning. All rights reserved.
Revision 3 - June 2007

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Table of Content

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......................................................................... Input and Output Devices ..... 13 3................................................................................................................................... CD-ROM Drives and More ....................................................................................................... 11 o Speakers and Earphones ................................. 19 5............................................... 17 o PCs and Macs ................................................................................................................................. 22 o Types of Software ........................................................................ 4 2...................................................................................................... 3 o What is a Computer .............. 14 o Storing Information .................................................................................................. 23 o Software Upgrade .................................................................................................................................................................................................................................................. 22 o Licensing Basics .............. 23 o Software Piracy ........................................................................................................................................................... Software ..................................................................................... 8 o Using the Mouse .................................. Types of Computers .................................... 10 o Output Devices ................................................................................................................................ 18 o Personal Data Assistants and Email-Only Devices .............. 4 o A Brief History of Computers .................. 18 o Types of Computers ..................................... 9 o Microphones and Joysticks ................ 11 o Monitors ............................................................................................................................................................................................................................. 21 o What is Software? ...................................................................................................................................................................................................................................................................................... 14 o Floppy Disk Drives............................................................................. 8 o The Keyboard ..................................................... 8 o Scanners .................... 12 o Modems ..................................... 27 iii Table of Content iii ...................................................................................................... 7 o Input Devices ................................................................................................................................................. Cleaning a Computer .......................................................Bridges to Digital Excellence Basic Computer Skills Training Contents Section 1: Introduction to Computers................................................................................. 19 o Thinking of Buying a Computer? ............................................................................................................................................................................................................... 24 6.................................... History of Computers ......................................................... 10 o Digital Camera ................................. 1 1................... 13 o Motherboards and Expansion Cards ..... 11 o Printers .................................................................................... 24 o An Overview of Installing ................................................................................................................................................................................................................................................................... 4 o Parts of the Computer ........................ 23 o Types of Licenses ................................................................................................ 15 4... Data Storage ..................................... 14 o The Central Processing Unit .........................................................................................................................................................................................

..................................................... 44 o Set the Time and Date ............................................................................................................................................................................. 40 o Tiling and Cascading Windows ............................ 48 o What is a Folder? ... Desktop and Start Menu .............................................................................................................................................................................................................................................................................................. 57 o Retrieving Files from the Recycle Bin ......................................................................................... 41 3......................................... 55 o What is a Shortcut? . 57 o Placing Files in the Recycle Bin ................. 38 o Scrolling ............................. Using Files and Folders .......................................................................................................... and Deleting Files ....................................... 46 o Customizing the Taskbar .................................................................................................................................................................. 43 o Introduction to the Control Panel ................................. 56 o Right-Click to Add a Shortcut .............................................................................................................................................................................................................. 34 o Understanding Icons ...................... 33 o Launching Internet Explorer From the Start Menu .......................................................................................................................................................................................................... Shortcuts and the Recycle Bin .............................. 51 o Introduction to My Documents ................................................................ 47 o What is a File? ..................................................................................................... 39 o Minimizing............................................................................................................................... Renaming........................ 34 o Log Off and Switch Users .............................................................. 31 o The Windows XP Desktop ............................ 44 o Navigate the Control Panel ........................................................... 40 o Switching Between Windows .................................................................... Maximizing.................................................................................................................................. Renaming.............. and Restoring Windows .................................. 35 o Turn Off and Restart the Computer ........................................................... 49 o Creating............................................................................................................................................. 50 5...................................................... 50 o What is a Drive? ....................................................................................................................................................... Customizing Windows XP .......................................................................... 48 o Creating................................................................................... 32 o The Start Menu .................................................. 34 o Understanding the Taskbar ...... 46 4................................................................................................. and Deleting Folders ................................... 53 o Moving Files and Folders ................... 37 o Windows XP Bars and Buttons .................. 45 o Changing the Screensaver ...................... 53 o Copying Files and Folders .......................................................................................... 56 o Adding a Shortcut ............................................................................................................................................................................................................................................................................................................................................................................................ 52 o Exploring Windows Explorer ............. 54 6.............. 39 o Moving a Window Using the Title Bar .............. 54 o Selecting More Than One File or Folder ................ Windows XP Windows ...................................................................................... 41 o Switching Using the Keyboard Method ............................... 32 o Exploring Programs .................................................................................................. 57 iv Table of Content iv ................................................................................................ 54 o Choosing Views ....... 29 1...... 56 o What is the Recycle Bin? ..................................................................................... 45 o Changing the Wallpaper ..................................................................................................................................................................................................................... 57 o Emptying the Recycle Bin .................................................................... Files and Folders ....................................................................................................... 35 2................... 52 o Exploring My Computer ..............................................................................................Section 2: Introduction to Windows XP ..... 39 o Sizing Windows ...........

............................................................................................................................................................................................ 86 o Dealing With an Unresponsive Computer ................................................................................................................................................................................... 76 o The Index ........................................................................................................................................................... User Accounts ...................................... 63 o Understanding User Accounts ................... System Tools .............................................................................. 92 o Operating the New Pull-Down Menus ................................................................................................................................. 73 o The Narrator ................................................................................. 77 o Help’s Search Function .................................................... 59 o Opening the Search Companion . 70 o What is the Accessibility Wizard? ..................................................................................................................................................................................................................................... 64 o Managing User Accounts .................. 69 o Adjusting the Display .................................................................................................................................................................................................. 69 o The General Tab .............................................................................................................................................................................................................. 60 o Previewing Image Files .................................................................... 64 o Changing an Account ....................................................... The Help and Support Center ............................... 80 12................................................ 71 o The Text Size Page ..... 80 o Troubleshooting ................................................................................ 65 o Changing User Log On/Log Off Procedures .......................................................................................................... 76 o Favorites and History .................................................................................................................................................................... 64 o Creating a New Account ......... 74 o The Onscreen Keyboard and Utilities Manager ............................. 93 v Table of Content v .............................................................................. 75 o Opening the Help and Support Center ..................................................................... 89 o The Basics of the Word Window .................................................... 68 o Adjusting the Keyboard .................... 65 9...................................................................................... 60 o Using the Search Companion ................................................................... Printers and Faxes ................ The Search Companion ........................................................................................... 80 o Adding a Printer ............................................................................................................. 85 o The Scheduled Task Wizard .............................................................................................. 74 10..........................................................................................................................................................................................................7..... Accessibility ...................................... 90 o Change in View .......................................................................................... 84 o Disk Cleanup .... 61 8... 72 o The Set Wizard Options Page ............................................ 72 o The Magnifier ........................................................................................................................................................................... 83 o What Are System Tools? ................................... 69 o Using MouseKeys ....... 91 o Changing Your Document View . 67 o Accessibility and the Accessibility Options Dialog Box ..................................................................................................................................................... 91 o Pull-Down Menus ................................................................................................................................................................ 92 o Using the Task Pane ................... 77 o Support ............. The Word 2003 Window ........................................................................................ 71 o The Display Settings Page ........... 84 o Disk Defragmenter ................................................................................. 77 11........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 79 o The Printers and Faxes Folder .......... 86 Section 3: Word 2003 ................................................................................................................................................................................................. 87 1................... 68 o Adjusting the Sound ...........................................................

...... 121 o Setting Tabs..................................................... 106 o Moving the Insertion Point ....................... Working With Word Files .. 103 3...... 125 o Formatting Toolbar ...... 102 o The Document Recovery Task Pane ............................... 101 o Recovering Lost Work ..... 126 o Using Color .................. 110 o Copying or Moving a Single Item .........................Ctrl + Z ................... 111 4......... 115 o Paragraph Dialog Box ................................................................................................................................ 98 o The Difference Between Save and Save As ................... 122 o Insert Headers and Footers .......................................................................... 99 o Opening an Existing File ............................................................................................................. 116 o Using Page Setup to Specify Margins ........................... 109 o Using Repeat ................................................... 119 o Indent Text ................................ Italics................ 117 o Creating Columns Using the Columns Dialog Box ...................................................................................................................................................................................................................................................................................2..................................................................................................................................................................... 108 o Using Undo .................................... 107 o Troubleshooting Selection Techniques .......................................................................................... and Margins Using the Ruler .......................... 102 o AutoRecovery ........................................................................... Setting Up the Page .............................................................................. 128 o Use of Symbols ..................................... and Underline ...................................................... 120 o The Ruler .....................................................................................................................................................................................Ctrl + Y ......................................................................................................... 97 o How to Save a File .................................................................................................. 123 5..................................... 116 o Paragraph Spacing ................ 95 o New Files ................................................... 114 o Line Spacing ......................................................................................................................................... 105 o Inserting Text ..................................................................................................................................................... Working With Text .................................................................................................................................... 126 o Bold........................................ 96 o Creating New Files ............................................................................................ 100 o The Open Dialog Box .............................................................................................................................................................................................................. 121 o Adjusting Tabs and Margins on the Ruler ....................................................................................................................... 109 o Moving and Copying Text and Graphics ..................................................... 129 vi Table of Content vi .......................................... 111 o Drag and Drop ................................................................................................................................................... 126 o Font Dialog Box ................................. 110 o Copying Multiple Items ........................................................................ 123 o Header and Footer Toolbar ................................................. 103 o Preventing Lost Work .......................................................................................................................................................................................................................................................................................................................................... 117 o Working With Columns ...................................................................................................................... 113 o Aligning Text .... 106 o Selecting Text ..................................................................... Indents....................................................................................... 127 o Font Size ........................................................................................................................................................................................................................................................................................ 123 o Delete Header and Footer ........................................................................................................................................................... 120 o Hanging Indents ........................................ Formatting Text ............................................................................................................................................... 106 o Backspace and Delete .......................................................................... 96 o Creating New Files Using Templates .......... 100 o Opening an Existing File Using the Task Pane ........................................................................................................

130 o Bullets and Numbering .................................. 162 o Servers ..... 140 o Moving and Resizing Text Boxes ...................................... 155 o Page Setup ............................................................................................................ Spelling and Grammar ......................................................... Printing ................. 148 o Formatting Drawing Objects ..............................o Insert Symbols .. 135 o Spell and Grammar Check .............................................................................................................................................................................................................................. 161 o A Brief History of the Internet .................................... Inserting Items Into a Word Document ......................... 146 o Add Shading ................... 151 8............................................................................... 150 o Sizing Handles .................................................................................................................................... 157 Section 4: Introduction to the Internet ................................ 140 o The Format Text Dialog Box ............. 141 o Working With Tables ...................... 136 o Check Spelling as You Type . 163 vii Table of Content vii .................................. 142 o Custom-Made Tables ............................................................................................................................................................................................................................ 133 o AutoCorrect ..................................................................................................................... 129 o Why Display Non-Printing Characters? ....................................................................... 144 o Adding Borders .............................................................................................................................................................................. 134 o Find and Replace .................................................................................................................... 132 6..... 143 o Editing Tables ....................................................................................................................................................................................................................................................................................................................................................................................... 162 o What is the Internet ........................................................................................................................................................................................................................................................................................ 137 o Using the Thesaurus ....................................................................................... 163 o Clients ............................................................................................................. 148 o Inserting Clip Art ..................................................................................................................................................................................................... The History and Definition of the Internet ........................................................................................................... 131 o Create Bulleted and Numbered Lists ........................ 146 o Introduction to Word Graphics ............................................................................................ 136 o Check Grammar as You Type ........................................................ 153 o Print Preview Toolbar ........................................................................................................................................................ 149 o Inserting Pictures From Your Computer ............................................................................ 159 1................................................................................................................................................................ 147 o WordArt Drawing Objects ....................................................................................... 147 o Drawing Objects ..................................... 139 o Create a Text Box ........................................................................................................................................................................................................................... 143 o Inserting and Deleting Columns and Rows .................................................................................................. 150 o Changing the Appearance of Your Pictures .................... 149 o Moving Clips .................................................................................................. 154 o Editing Text in Print Preview ........................................................ 136 o Spelling and Grammar Dialog Box .......................................... 131 o The Bullets and Numbering Dialog Box ..................................... 143 o Entering Text .................................................................................................................... 157 o Troubleshooting Printing Problems .............................................. 137 7....................................................................... 144 o Resizing Tables ...................................................................................................................................................................... 156 o Printing .....................

.. 172 o Customizing Toolbars .................... 168 Using Internet Explorer ......................................................................................... 166 o Internet Service Providers ........... 170 o Refreshing and Stopping Web Pages .. 166 o The Need for Speed ........................................ 186 o Highlighting ........ 190 o Password Do’s and Don’ts .................................................................................................................................................................................................................................................................................................................2............................................................................... 170 o Cache ..................................................................................................... 167 o All About Bandwidth ................................................ 192 o 128-bit Encryption ............. 194 o Controlling Your Cookies ........................................................................................................................................................................................................................................................................................................................................................................ 172 o Status Bar and Favorites Center ....................................................................................................................................................................................................................................................................................................... 176 o Access Favorites ........... 183 o Search ....................................................................................................................................................................... 178 o Organizing Favorites ........................................................................................... 190 o E-Commerce ...................................................... 5.... 171 o Toolbars ........................................................................................................................................................................................................ 164 Connecting to the Internet .......................................... 167 o What Type of Access is Available to You? ................................................................................................................................... 175 o Setting a Home Pages ... 189 o The Importance of Being Safe .................................................................................................................... 167 o Data Transmission Rates .................................. 187 o Changing Text Size ..................................................................................................................... 182 o Customizing Your History List ............................................................................... 193 o Cookies ...... 188 o Changing Font ............................................ 193 o Privacy Tips ................................................................................................................................................................................................................. 3................................................................................ 165 o Modems and Web Browsers . 191 o Secure Sockets Layer (SSL) ......................................................................................................................................................... 180 o Renaming and Deleting Favorites ............................ 173 o Understanding Tabbed Browsing ............................................. 163 o The World Wide Web (WWW) ............................................................................. 196 o What is a Virus? Table of Content viii viii ................... 181 o History ....................................................................................................................................................................................................................................................................................................................................................................................................................................................... 184 o Copying and Pasting Text ............................. 196 o How Do You Protect Your Data and Computer? ........................................ 171 o Tips for Effective Searching .............................. 188 Browser Security ............................................................................................... 183 o Saving Pictures .................................................................................................................................................... 169 o Browser Basics ........................................................................... 185 o Print a Web Page ......................................................... 171 o Search Engines .................................................................................................................................................................................................................... 196 o How Do You Keep Your Children Safe? ................................................................................................................................................................................................................................................................................................... 177 o Add to Favorites .............. o Servers and Clients Communicate ................................................................................................................................................................................. 194 Internet Security ....................................... 188 o Changing Color ............. 4........................................................................................ 185 o Emailing Links ............... 195 o What Are the Threats? ....... 179 o Creating New Folders ........................................

..... 208 o Using Your Router as a Firewall .......................................................................................... 224 o Web Mail ..................................... 211 o Guidelines for Parents ................................................ 198 o Email Spam .. 206 o Updating Your Windows Operating System ........................................................... 199 o Identity Theft ......... 211 o Learning to Recognize Quality Web Sites ....................................... 225 o Instant Messaging .................................... 197 o What is a Worm? .................................................................................................................................... 216 o Help Children Understand the Risks of Cyber Stalking ............................................................................................................ 226 o Email Do’s and Don’ts ............................................................... 203 o How do Anti-Spyware Tools Work? . 208 o Using the Windows Firewall ................... 218 o Using Content Advisor to Control Access .............................................................. 206 o What Does Anti-Virus Software Do? ...................................... 228 ix Table of Content ix ............................................................................................................................................................................................................... 215 o Help Children Understand the Risks of Email ...................................................................................................... 220 6. 222 o Anatomy of an Email Address? ..................................................... 208 o Free Firewalls on the Internet ................................................................................................................................. 221 o What is Email? .................................................................................................................................. 201 o Blocking Dangerous Attachments in Microsoft Outlook ............................................................................................................................................................................................................................................................... 202 o The Importance of Anti-Spyware Protection ............................................................ 212 o Create an Internet Use Agreement .................................................................... 219 o Free and Commercially Available Filtering Software ............................................................. 216 o Understanding File Sharing and Risks ...... 199 o Hackers ................................................................................................................................................................................................................................................................. 227 o Manners ................................... 197 o What is a Trojan Horse? ......................................................................................................................................................... 209 o Risks Children Face When Browsing the Internet ......................................................................................................................................................................... Email .................................................o What is a Virus? ................................................................................................................................................................................................................................................................................................................................................. 207 o The Importance of Firewall Protection ............................................................................................. 217 o How Filtering Software Works ......................................................... 203 o Free and Commercially Available Anti-Spyware Software .......................... 223 o Email Clients .................................................................... 201 o Free Anti-Spam Tools on the Internet .................................................... 201 o Digital Signatures and Digital Certificates ...................................................... 214 o Help Children Understand the Risks of Pornography ............................................................................................................................................................... 201 o Commercially Available Anti-Spam Software .............................. 197 o Hoaxes .............................. 205 o The Importance of Anti-Virus Protection .................................................................. 208 o Shopping on the Internet ........................................................ 213 o General Guidelines for Communicating Online .................................................................................................................. 218 o Defining Security Zones With Internet Explorer ...................... 216 o Understanding Risks in Computer Games and Other Downloads .................................... 223 o Top-Level Domains .. 214 o Help Children Understand the Risks of Online Communication ...................................... 207 o Free and Commercially Available Anti-Virus Software .................................................................................................................................. 199 o Understanding the Importance of Anti-Spam Protection ..................................

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Section 1-1: History of Computers By the end of this section. learners should be able to:  Define "computer"  Discuss the history of computers  Name the parts of a computer 3 Section 1-1: History of Computer 3 .

and surf the Internet. which resembles a television. was developed in 1946. You can also use it to handle spreadsheets. is tall and sits next to the monitor or on the floor. Parts of the Computer A computer is made up of several different parts. The front of the case usually has an on/off switch and two or more drives. (You'll learn more about the CD ROM drive and 3 1/2" Floppy drive in later sections. accounting. The computer case is the metal and plastic box that contains the main components of the computer. computers play important roles in our lives. you're using a computer. It measured 18 feet by 80 feet and weighed 30 tons. When you get cash from an ATM. A tower case.000 times faster. A Brief History of Computers The first electronic computer. The first personal computers or PCs were introduced in the 1970s. is where the computer displays text and pictures. send email. can store a million times more information. database management. 4 Section 1-1: History of Computer 4 . There's also a place for the power cord plug. The keyboard lets you type information into the computer. get your groceries scanned at the store or use a calculator. keyboard/mouse ports.) On the back of the computer case are connection ports made to fit only one type of plug-in device. It resembles a typewriter keyboard. network cable port. games. and the monitor usually sits on top of it. notebook-size laptop computers and hand-held Personal Digital Assistants (PDAs) have become popular." You can use a computer to type documents. pictured below. A computer is a machine that manipulates information or "data. the Electronic Numerical Integrator and Computer (ENIAC). presentations. Today's desktop computers weigh much less. Computer cases come in different shapes and sizes. The monitor. microphone/speaker/auxiliary input ports and printer port (SCSI or Parallel).What is a Computer? Whether you realize it or not. PCs came into widespread use in the 1980s as costs decreased and machines became more powerful. A desktop case lies flat on a desk. and are 50. In recent years. The ports include monitor cable port. and desktop publishing.

The mouse and keyboard can also be used together to navigate around the computer screen. Most new computers come with an internal modem. a mouse has two or three buttons used to move a cursor around the screen. and touchscreen are alternatives to the mouse. but the ball that helps maneuver the cursor is on top instead of underneath. The trackball. you can use your finger or a tool called a stylus to move around the screen. Typically. An external modem plugs into the computer and sits on the desk. A modem allows you to connect to the Internet and communicate with other computers via telephone line.The Mouse The mouse is the hand-held device that lets you point. The mouse got its name because of its size and shape. When using a touchpad or touchscreen. and move objects on the monitor screen. A trackball is similar to a mouse. a 5 Section 1-1: History of Computer 5 . click. Some models have a ball underneath which allows you to easily move it on a flat surface. touchpad. More Computer Parts The printer is a machine that prints a paper copy of what you see on the monitor.

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learners should be able to:  List and describe how input devices work  List and describe how these output devices work . speakers and earphones 7 Section 1-2: Input and Output Devices 7 .monitors. printers.Section 1-2: Input and Output Devices By the end of this section.

allows you to stop a function or action. The Print Screen. The insert mode is the normal mode for word processing.Input Devices Input devices are connected to the computer through ports or sockets. and press Enter to go to the site. To the right of the regular keys is the cursor control pad. if             your computer suddenly freezes up. you can type in a website address. and Shift keys are designed to work with other keys. you can save a file. The Print Screen key takes a "picture" of your screen that you can edit or save using a graphics program. labeled Esc. Place your middle finger on the right button of the mouse.  Drag an object on the screen by pressing and holding down the left mouse button with your index finger while moving the mouse. For example. the mouse buttons can be switched. The Home key moves the cursor to the left or beginning of the current line. Left-handed computer users sometimes use their right hand to maneuver the mouse. When the object is where you want it. up to F12. place your thumb on the desk or table top on the left side of the mouse Your index (pointer) finger should rest on the left button of the mouse. F2. the keyboard also features keys that cause the computer to perform specific tasks. rapidly press and release the left mouse button with your index finger. However. End moves the cursor to the right end of the current line. press and release the right mouse button with your middle finger. F1 opens Help in Microsoft Office. while on the Internet. if you're left-handed and want to use your left hand. you may be able to resume by pressing Esc. At the bottom are four arrow keys. For example. Some of these peripheral devices are used to enter information into the computer. The Control (Ctrl). Pressing any one of these keys moves the cursor in the direction of the arrow. The Function keys. are labeled F1. They include keyboards. if you press Ctrl + S at the same time.  To double-click. along the top of the keyboard. The Insert key switches between the insert mode and overtype mode. The Number pad. However. Scroll Lock and Pause/Break keys are at the far right end of the keyboard. There are six keys above the arrows: The Delete key erases the character to the right the cursor. release the button. resembles a calculator keypad. Click. Page Up and Page down take you to the top or bottom of the screen. To properly use the mouse:      Using your right hand. and move them. For example. The Mouse The mouse is the hand-held device that lets you point to objects on the screen. Alternate (Alt). scanners. Select an object on the screen by pressing the left mouse button down with your index finger and then release the button.  The Escape key. at the far right end of the keyboard. These shortcut keys allow you to quickly complete a specific task within certain programs. The Keyboard  The main part of a computer keyboard has alpha-numeric (letter and number) keys similar to a typewriter. Your ring finger and little finger should rest on the right side of the mouse. For example. 8 Section 1-2: Input and Output Devices 8 . Similar to the curser keys. joysticks and digital cameras. The Enter key carries out commands. called a URL. The Backspace key erases the character to the left of the cursor.  To right-click. click on them. you can use the arrow keys on this keypad to move the cursor.

To get the most out of your scanner. Scanners vary in resolution. such as an 8 by 10.  Sheet-fed scanners look like a printer and can scan only loose. scan it with different contrast settings until you learn what many of the settings control.or 100-dpi scan is OK.  If you scan a large photo. The best way to learn how to use a scanner is to spend some time with it. The more dots per inch. Pictures Take Up Space The images that you scan into your computer can eat up hard disk space. this format uses more hard drive space.TIF. It comes in handy if you want to email pictures of the kids to grandma. a 300-dpi scan will give you as much detail as you need. you can save it in different formats.Scanners A scanner allows you to copy an image into your computer. Most scanners come with a scanning utility and some type of image editing application. Scan a picture or a document in at the default setting. Go through the tutorial or start guide usually found under the Help menu. No matter which connection is used. Many include software that allows you to turn a printed page into a text document for your word processor. is easy to email or use on the Web. This saves disk space and saves time when the image moves over the Internet. or sharpness. a USB port. Then. then you should use the maximum resolution so you don't lose detail.  If you want to print a snapshot. Explore the image quality controls.  A JPEG format.JPG. is the best if you plan to print an image because no details are lost from the original. However. or if you scan a smaller original and plan to enlarge it. The amount of space a picture takes up on your PC is determined by the size and the resolution you use when you scan it. There are three main types of scanners:  Hand-held scanners work like scanning guns used at department stores. Learn how to use the image editing programs. the images are stored on your PC's hard drive in a digital format. single pages.  A TIFF format. A scanner is connected to the computer via a parallel port. which has the file extension . The picture loses some detail when you save it in this format so it takes up less of your system's memory. the better the resolution. Most flatbed scanners have resolution of at least 300x300 dots per inch (dpi). or a SCSI connection. remember:  If you want to scan a picture to put on the Web or to email.  Flatbed scanners look and act like a copy machine. a 72. which has the file extension .  Once you scan a picture. 9 Section 1-2: Input and Output Devices 9 .

It's a handy tool for taking those pictures you want to email to friends or put on the Web. (Some computers have internal microphones. A digital camera is similar to a standard 35 mm camera. Older cameras have built-in fixed storage that can't be removed or increased. Flash memory uses chips to store your image files. If you don't like what you see. Connect the microphone to the computer and use the computer to record sound.Microphones and Joysticks A microphone is another type of input device. This limits the number of pictures you can take before having to erase to make room for new ones. 10 Section 1-2: Input and Output Devices 10 . Storing Your Images Separate devices are used to record and store digital images.) You can also use a microphone to teleconference with another computer user. A joystick is a lever used while playing a computer game. it uses an image sensor to capture hundreds of thousands of tiny squares called pixels. and even a floppy disk. There are a variety of different joysticks. All of these devices can be removed from the camera and plugged into the computer or printer to transfer the images. usually flash memory cards or small hard disks. but it doesn't use film. and whether or not you have a USB port or a game port. Digital Camera A digital camera lets you capture a picture in digital (computer-readable) form and lets you transfer that image directly from the camera to the computer. you can edit or delete them. These pixels make up a photo. When you use a digital camera. Instead. consider your system's requirements. If you're looking for a joystick. you can also preview your pictures before printing them. Almost all newer digital cameras use some type of removable storage.

the a dot matrix printer will do the job. They provide good quality printing and can print in color. Monitors The monitor works with a video card. However. or business documents. Your monitor has an on/off button and control buttons (visible or behind a small panel) that allow you to change your monitor's display.Output Devices Output devices. 19 and 21-inch. Let's look more closely at these peripherals: Printers There are three main types of printers:  Dot matrix printers produce characters and illustrations by striking pins against an ink ribbon. It's the least expensive printer and doesn't provide the same high quality as that of an ink jet or laser jet printer.a task laser and inkjet printers can't do. it can print multi -page forms . If you're a graphic artist who wants photo-quality images. Some printers use specially coated paper. including 15. Most new computers come with a monitor the size of a small TV. Speakers. Costs Associated with Printers To print.  A laser printer usually costs more than an inkjet. Toner is much more expensive than ink used by inkjets. located inside the computer case. but toner lasts longer. 11 Section 1-2: Input and Output Devices 11 . laser jet printers use toner. such as computer monitors. It produces better quality black text documents and usually turns out more pages at a lower cost per page than inkjets. However. They allow you to hear sound and print pages. brighten or center your display. which can cost three times as much as regular paper. buy a laser jet. Monitors come in different sizes. earphones. respectively. To sharpen. deliver information to the user. school work. a laser printer is less costly to maintain in the long run. If you do a lot of printing. and printers are also output devices. to allow you to see images and text on the screen. you can buy a less bulky but more expensive flat panel monitor. check the manual that came with your monitor.  Ink jet printers shoot tiny drops of ink onto paper. If you primarily need to print to multi-page forms. An ink jet is fine for home use. 17.

often come in sets of two or may be built into a computer monitor. Most modems come with fax capabilities and are available in different speeds. used for input and output. cable modems are furnished as part of the cable access service and are not bought directly and installed by the subscriber. A cable modem can be added to or integrated with a set-top box that provides your TV set with channels for Internet access. 56K modems are the fastest type of modem you can use on a standard phone line. In most cases. monitor.Speakers and Earphones Speakers are devices that connect to a computer and make sound and music audible. Earphones are output devices. Speakers. Modem Plays Dual Role The modem. Computer users who want more speed may replace a dial-up modem with a cable Internet connection or DSL Internet connection. A cable modem allows you to connect your computer to a local cable television line and is about 26 times faster than a standard 56K phone modem. lets you communicate with other computers through phone lines. like the one pictured below. 12 Section 1-2: Input and Output Devices 12 . For example. or case to listen to music. movie clips and other media. a modem allows your computer to connect to the Internet. Plug earphones into your speaker. It is nearly equal to the data rate available to a DSL subscriber. so you can see this section and send email.

learners should be able to:   Discuss data storage Define computer short-term and long-term memory 13 Section 1-3: Data Storage 13 .Section 1-3: Data Storage By the end of this section.

Intel. A gigabyte is 1. It lets the computer play sounds through speakers. All of your programs are stored here. The hard disk drive is the data center inside of the computer. Some motherboards feature integrated sound. An expansion card is a card which you can install to expand a computer's capabilities. developed by Apple. you need to know about bits and bytes. is used in Macintosh personal computers.Motherboards and Expansion Cards Here are some of the components that make your computer work: The motherboard is the computers main circuit board. To put this into perspective. The sound card. you are saving it to long-term storage. This is longterm storage. More About Storing Information The hard disk drive (also called the hard disk) on your computer is where information is stored permanently. Storing Information RAM (Random Access Memory) is your system's short-term memory. The more RAM you have. The microprocessor determines how fast a computer can execute instructions. click the mouse. A bit is the smallest unit of data in computer processing. or start an application. consider that a printed page of single-spaced text contains about 3. The Central Processing Unit The Central Processing Unit (CPU). Whenever you press a key. Data is temporarily stored here until you save your work to the hard disk. To understand megabytes and gigabytes. is another type of expansion card. and do not require a separate sound card. The motherboard connects directly or indirectly to every part of the computer. A microprocessor's speed is measured in megahertz (MHZ). called a microprocessor. Motorola.000 characters. also called an audio card. Hard disk speed determines how fast your computer starts up and loads programs.. and IBM. is the brain of the computer. your computer's video card is an expansion card which plugs into the motherboard. The PowerPC microprocessor. This short-term memory disappears when the computer is turned off. the faster you computer performs. Located inside the computer case. When you use a word processing program. A byte is a group of eight bits. audio and more. RAM is measured in megabytes (MB) or gigabytes (GB). It's a thin plate that holds the CPU (Central Processing Unit). and AMD are the two main CPU manufacturers for PCs. the computer loads the instructions from long-term storage (your hard disk) into short -term memory. memory. A megabyte is about one million bytes. When you save a file. The hard disk is called the C drive on most computers. One MB holds about 400 pages of single-spaced text. 14 Section 1-3: Data Storage 14 . and expansion cards to control the video. Its job is to carry out commands. For example. so always save your file before turning off the machine.024 megabytes. or millions of instructions per second. you're sending instructions to the CPU. this silicon chip is about the size of a fingernail.

up to 650 MB or the equivalent of about 450 average size books. IEEE 1394 (Firewire) or internally via the IDE interface. A CD-ROM (Compact Disk Read-Only Memory) drive accesses information on a CD-ROM similar to how a CD player accesses music from a CD. and read CD-ROM discs. is also used for storing data.) A CD writer is a device that can write CD-RW (Compact Disk ReWritable) and CD-R (Compact Disk-Recordable) discs. Expansion-bay versions of the Zip drive. CD-ROMs hold much more information than floppy disks . The terms CD-RW and CD-R may also refer to the CD writer itself. known as A Drive. A Zip drive stores 250 megabytes on disks similar to floppy disks. The floppy disk is the tool used for these tasks. The floppy disk drive. or to the disk drive. USB. (Recording information on a compact disk requires a special type of drive. are also available. and can display movies from digital video discs. CD-RW discs may be written. is used for data transfer and software installation. DVD-ROM (Digital Versatile Disc Read-Only Memory).44 MB of data. CD-Rom Drives and More You can also use your floppy disk drive and other drives for long-term storage. ROM (Read-only memory) means you can access the programs or data stored on CD-ROMs but you can't write or store your own data or programs on them. all types of CDs. while CD-R discs may be written only once. refers to the DVD media itself. compatible with many laptop brands. a slot on the computer case. it can store 720 KB to 1. Sometimes called a diskette. These drives are becoming outmoded as CD-R drives become more common. Various versions of the Zip can connect to the computer via the parallel port. That's about 360 to 720 pages in a book. SCSI port. The floppy disk drive. erased and rewritten.Floppy Disk Drives. DVDROM drives can read DVD discs. but Zip drives cannot read or write standard floppy disks. 15 Section 1-3: Data Storage 15 .

16 Section 1-3: Data Storage 16 .

Section 1-4: Types of Computers By the end of this section. learners should be able to:  Discuss the different types of computers 17 Section 1-4: Types of Computers 17 .

Note: Our training is intended for people who use PCs and the Windows operating system. Server A server is a computer or device that manages a network of computers. For example. Laptops users typically don't use a mouse to navigate around the screen. IBM compatibles The first personal computer produced by IBM was called the PC. the Macintosh. Laptops A laptop computer. there are many other computers that serve a variety of purposes. libraries. A serial port does. or Mac. others can be "transformed" into a desktop computer with a docking station. However. but there are important differences. The term PC came to mean IBM or IBM-compatible personal computers -.excluding other types of computers. Instead. Laptops usually cost more than desktop computers because of design and manufacturing costs.PCs and Macs Two popular types of personal computers are the IBM compatibles and the Macintosh. Types of Computers During this unit. and coffee shops. Macs are especially popular among graphic designers. The Mac was designed to provide users with a user-friendly interface. sometimes called a notebook computer because of its size. we've primarily discussed personal computers. Mac users represent about 5 percent of the total numbers of personal computer users. It's typically used by businesses or organizations. allow a mouse to be attached. While some models are full desktop replacements. Microsoft successfully adapted user interface concepts made popular by the Mac. The Macintosh Introduced in 1984 by Apple Computer. It's easy to carry and convenient to use in such places as airports. such as the Macintosh. was the first widely sold personal computer with a graphical user interface or GUI (pronounced gooey). trackball or stylus. Some of our information also applies to Macintoshes. 18 Section 1-4: Types of Computers 18 . however. the use of icons or small images to represent objects or actions. is a battery or AC-powered personal computer. Both Macs and PCs are personal computers. which supplies connections for peripherals. they use a touch pad.

where someone comes to your home or office to fix the computer. The Pocket PC. and managing email. email-only machines. You can add software to both models. can also easily manage appointments. addresses. marketed to home users. 19 Section 1-4: Types of Computers 19 . Personal Digital Assistants (PDAs) have also become popular. and to-do lists. Support is help in the form of phone support or training. is best. and the Microsoft Pocket PC. The two major types of PDAs are the Palm OS Handhelds.Personal Digital Assistants and Email-Only Devices In recent years. Small. A service warranty calls for the manufacturer to fix your computer if something breaks. are dedicated to sending. You may pay for it upfront but it's usually worth it. will you be moving around a lot? Would a stationary or portable machine work best?  How much can you afford to pay?  Service and support. On-site service. receiving. The Palm can help you easily organize appointments. Users typically must pay an access fee to use these devices. Thinking of Buying a Computer? When trying to decide which computer best fits your needs. addresses. and to-do lists. designed as a near replacement for a laptop computer. consider:  What will you primarily be using it for? Emailing or surfing the Internet? Playing games or organizing your life?  Will you be working at home or in an office? Or.

20 Section 1-4: Types of Computers 20 .

Section 1-5: Software By the end of this section. learners should be able to:     Name and discuss various types of software Discuss software licensing and piracy Discuss freeware and shareware Discuss upgrading and installing software 21 Section 1-5: Software 21 .

and a spreadsheet application to track your financial information. offers tools for precise control over text and graphics placement. Adobe PageMaker. and creating reports. This software can often handle layout for newsletters and other publications. you give it instructions using software. Software companies use beta software to test the product in the real world and to find and correct bugs before the final release hits the stores. writing. quilting. With educational software. perform complex calculations. they may have an open beta available to download. astrology. To learn more about applications. also known as publishing software. The operating system (OS) or system software is the most important program that runs on a PC. Operating systems recognize input from the keyboard. usually when the full version or the next beta is released. Databases utilize tables. reports. and science. home design. Types of Software Word processing programs such as Microsoft Word and Corel WordPerfect allow you to create and edit documents. foreign languages. There's a World of Software Out There There's software for completing just about any task or for engaging in any pastime you can imagine including needlepoint. architecture. send output to the monitor. see the GCF Global Learning sections on Word. PowerPoint and Access. and some image editing functions. landscaping. Retrieve data by asking questions. geography. overhead transparencies. see the GCF Global Learning sections on Windows. A spreadsheet application allows you to store information. and flight simulation. and control peripheral devices such as printers. you might use Microsoft Access to analyze your customer information and ordering data. Desktop publishing software. Or. Presentation software like Microsoft PowerPoint and Corel Presentations is designed for creating on-screen presentations. 22 Section 1-5: Software 22 . If possible. to retrieve data for a variety of purposes. For example. For example. Database management software organizes specific information in one or more tables. if you are a business owner. Microsoft Excel and Lotus 1-2-3 are two popular spreadsheet applications. Software is the name for the applications or programs that run on your computer. check its hardware requirements to make sure its compatible with your computer. and resumes. Developers sometimes have private beta testing that you can apply to join. keep track of files and directories. Betas often expire after a period of time. Quark Express and Microsoft Publisher are desktop publishing applications. you can use a word processing application to write a letter. try software before you buy it. and get printed output. Before you buy software. and genealogy. including card and board games. Excel. To learn more about operating systems. and slideshows. An operating system lets you use different types of application software. such as letters.What is Software? When you want your computer to perform a task. It allows you to combine text and graphics in a single document. your computer becomes a virtual teacher covering such topics as reading. sorting or filtering. Beta software is a version of commercial software that's released before the full version. Computer game software allows you to play interactive games on your computer. You can sometimes download a demo from a manufacturer's website or visit a computer store to see it in action. created by the user. reports. math.

This is a standard license for a business or organization. Freeware is copyrighted software that you can download.This license allows you to download and sample shareware for a trial period. 23 Section 1-5: Software 23 . depending on the product and the size and type of organization.This license is intended to be used in a network or multiple-installation situation. a certain number of copies are installed on several machines. word processors. In a multiple installation situation. Consumers who buy counterfeit software get no warranty. This license is typical for a home user. Don't rent or lease the software. utilities. It typically involves friends loaning disks to each other or organizations not reporting the total number of software installations on computers. When you buy software at a store. Compaq or Gateway) may not be transferred under any circumstances. However. screensavers. or extensive duplication and distribution of illegally copied software.000 and imprisonment of up to five years. is another form of software piracy. That's the agreement that appears during the installation process. and legally pass around to others. Types of Licenses  Freeware (public domain) . you may permanently transfer your rights to software that you have bought and used. you must reimburse the producer of the program as noted on the documentation that comes with the program. Don't make copies of software (including fonts and images) other than allowed by the license agreement.This is a license that allows you to use a program at no cost. and more. While it may not seem like a big deal.Licensing Basics When you buy software. Shareware is copyrighted and includes games. Check the EULA that came with the OEM products to determine transferability. It can even carry viruses. many Microsoft products distributed by original equipment manufacturers (OEM) (companies such as Dell.  Shareware . In some cases.When you buy the product. Check your End User License Agreement (EULA) for details. The licensing options vary. you must comply with the End User License Agreement (EULA). If you continue to use the program. An organization can save a lot of money if they choose to buy multiple product licenses. Some software companies offer volume licensing or volume purchasing. End-User copying is one of the most common forms of software piracy. Register your product. you are actually buying a license to use the product. the license comes in the box or appears online when you install the software.  Single-user license . A software product license gives you the legal right to run a software program on your computer.  A multiple-user license . Avoiding Software Piracy      Keep your receipt as proof that you bought legal software. Software Piracy Software piracy is the illegal distribution and/or copying of software for personal or business use. Counterfeiting. not the programs themselves. To use the software legally. use. no technical support and no legal right to use the software. Penalties for software piracy can range from fines of up to $250. Network versions are installed on a server and may allow a specified number of users to access the programs concurrently. Don't install or copy software onto more computers than allowed by the license agreement. this license grants you use of the program. sharing software with others violates federal copyright law.

promotions. If you're downloading from a website. while others require a fee. you are putting parts of a program in different folders on your computer. Then. read PC magazine reviews. you might see an "Install Now" button like the one below for the Macromedia Shockwave Player. During the installation. A CD is convenient if you need to re-install the software later. A software upgrade is software that typically includes new and enhanced features to simplify computer tasks. To get a software upgrade:  Load a CD-ROM and install the upgrade. do research and decide if you need and can afford these features. Either way. Click the button to begin the installation process. Some upgrades are free. A desktop shortcut allows you to launch a program without going to the Start menu or other location on your computer. OR  Download the software from the manufacturer's website. If you are considering an upgrade. As you are installing. Patches work only if you own the software. How do you know when an upgrade is available? If you register software. you provide your mailing address and e-mail address so you'll be notified when a new version of the software is released. click through the dialog boxes that appear. You can also get notified about product updates.Software Upgrade Those who have purchased a software license agreement may want to upgrade the software at some point. A dialog box shows the progress of the installation on the C:drive: 24 Section 1-5: Software 24 . These "patches" are pieces of computer code that replace the faulty code in your software. An upgrade costs less than the full version of the software. read the instructions carefully before installing and upgrading software. and special offers. You can opt out of receiving such notices. you may be asked where you want to install the program and if you want to create a shortcut on your desktop. and/or visit a computer store to see the product in action. Visit the software manufacturer's website. The software publisher may also allow you to download corrected versions of software. An Overview of Installing Most software comes with an installation wizard that provides on -screen step-by-step instructions for loading software.

in the Run dialog box. you will have to launch the Setup program manually. Sometimes when you install software.  Run Scandisk to help make sure your computer is in good shape before you install additional software. too. You'll learn more about this tool in Unit 3. Write down any messages that appear on the screen during or after the installation. Click OK. For example. and the program's location.      If it doesn't start automatically. but it will be helpful if you start having technical trouble. A driver converts the instructions of the operating system to messages that the devices on your computer can understand. don't try to install new software while you have many other applications running. personal computer users often neglect this necessary task. you do a partial installation. Type a:\setup if using a floppy disk. you can install a new Windows application using the automated Setup program included in most programs. Keep a Record and Watch Out for Incompatibility Keep a record of the software you install. To install a Windows application:     OR Insert the installation CD in the CD-ROM drive (or another drive that reads CDs). They simply can't get along. Click Start. Close all applications. make sure you scan it for viruses first. any serial or registration numbers. What you do before the actual installation plays a major role. The setup program starts automatically. Follow the on-screen instructions to complete the installation.Help the Installation Go Smoothly The installation of new software can be as complicated as you choose to make it. While backing up is usually routine for businesses. Click the Install button. Drivers that don't work well together could be causing the conflict. Sometimes errors occur when you load new software or upgrade software. The Installation The process of installing new software varies based on the software. That means that you still need to insert the disk each time you want to run the program.  If you are downloading software from the Internet. most applications feature on-screen instructions.  First. 25 Section 1-5: Software 25 . or d:\setup if using the CD-ROM drive. title. Some programs aren't compatible. The computer will prompt you if you need to insert the disk. This may seem like a lot of work. If you change your operating system. close your anti-virus program and shut down your Internet connection. Follow the tips to make the process go smoothly. Record dates. Choose Run. However.  Always back up or copy your files to a floppy disk or CD so that they will be recovered if your computer fails. the driver for your printer or other peripherals may need to be updated. This utility can prevent or fix many common disk problems.

26 Section 1-5: Software 26 .

Section 1-6: Cleaning a Computer By the end of this section. learners should be able to:  Clean a computer 27 Section 1-6: Cleaning a Computer 27 .

an internal fan cools your computer. Keep it Cool and Neat Don't restrict the airflow around your computer. 28 Section 1-6: Cleaning a Computer 28 . Cleaning Computer Surfaces Remember. pop out the tracking ball by either popping off the cover or unscrewing it. Cleaning the Monitor Always turn the monitor off and unplug it before you start the cleaning process. lint-free cloth moistened with water only. However.not for laptops. Turn the mouse over. Preventative maintenance saves you time since it saves you the hassle of dealing with systems failures and data loss. You can also buy monitor-cleaning cloths. Pour the alcohol onto a paper towel or anti-static wipe . You can also use an anti-static wipe with rubbing alcohol to clean your mouse. dust is your computer's enemy.Giving Your Computer a Long Life Cleaning your computer and doing preventive maintenance. such as scanning for viruses. clean the tracking ball and the inside of the mouse. Mouse and More If your keyboard keys get dirty. So. Remember. Spray the cleaning solution (diluted ammonia cleaner or glass cleaner) on a paper towel or anti-static wipe. Avoiding problems saves you money in the long run . Don't eat or drink while working at your computer.cutting down on the amount of money you spend for new components or repairs. Use a can of compressed air with a narrow nozzle to blow out debris from between the keyboard keys and the air intake slots. Dust and dirt can cause the fan to fail. Cleaning the Keyboard. Liquid spilled on your computer or monitor can harm the components. Then. Don't use furniture cleaners or strong solvents. Use a cloth moistened with water on your laptop screen. avoid putting your computer in an area with a lot of dust and don't stack papers. Use an anti-static wipe to lightly dust your monitor and surfaces.not directly on the surface you want to clean. Clean the monitor housing and case (not the monitor screen) starting from the top and to the bottom IMPORTANT: To clean the monitor screen. books or other items on or around your computer. depending on your mouse brand. use a paper towel or soft. Make sure to turn off your PC and unplug it before doing this or any of the cleaning described in this section. helps keep it running smoothly. the better. Since it generates a lot of heat. (Check the label). these are for regular monitors . the milder the solution. you can clean them with rubbing alcohol. A safe cleaning solution for computer surfaces (not computer screens) is ammonia diluted with water or glass cleaner comprised mostly of ammonia and water.

29 I want to put another page number on here so here I go 29 .

30 I want to put another page number on here so here I go 30 .

Section 2-1: Desktop and Start Menu By the end of this section. This operating system has multitasking capabilities. meaning it can run several applications at the same time. and a spreadsheet application to track your financial information. learners should be able to:         Discuss the parts of the Windows XP desktop Discuss the parts of the Start menu Locate the Taskbar Locate the Recycle Bin Log off and switch users Restart and Turn off the computer properly Launch programs from the Start menu Launch Internet Explorer from the Start menu Windows XP is an operating system that lets you use different types of applications or software. Multitasking allows you to view this section on the Internet at the same time that you practice using other applications with Windows XP. it allows you to use a word processing application to write a letter. 31 Section 2-1: Desktop and Start Menu 31 . For example. This type of system is popular because it's logical. Windows XP is a graphical user interface (GUI). fun and easy to use. It has pictures (graphical) that you use (user) to communicate (interface) with the computer.

The Windows XP Desktop Like previous versions of Windows. Windows XP uses a desktop for the standard interface. 32 Section 2-1: Desktop and Start Menu 32 . The desktop contains:  Start button: one of the most important tools you will use while working with Windows XP. and Run. and other parts of the operating system. It also provides access to Help and Support. The Start Menu To begin exploring Windows XP. Learn more about using the Taskbar in a later section. such as system components. By default Windows XP provides you with one desktop icon. Search. Your desktop's appearance may vary from the example shown below. Think of the desktop as a workspace where you can access everything you need to operate your computer. Learn more about the Recycle Bin in a later section. for example). etc. files. applications. click the Start button.  Taskbar: primarily used to switch between open windows and applications. The left side of the Start menu lists programs. especially if you bought a computer with XP preinstalled. the Recycle Bin. the Start menu appears. the Internet. When you click the Start button. The Start menu is your gateway to the applications that are on your computer.  Icons (or graphical pictures): represent applications. and the right side allows access to common Windows folders (My Documents. The Start button allows you to open menus and start applications.

(Remember. if you recently opened Microsoft Word using Start All Programs Microsoft Word. click outside the menu area or press Esc on your keyboard. and view the various cascading menus.If you select All Programs. simply click the Word icon on the left side of the Start menu. a word processing programs such as Microsoft WordPad allows you to create a basic document. Pop-up menus like this are called cascading menus.  Click All Programs and slide your mouse pointer until you've selected the program you want to open (it turns blue). For example. To open a program using the Start menu:  Click Start.)  To close a program. Exploring Programs Programs enable you to do work on the computer. the Word program has been selected. You can easily open a program from the Start menu using the All Programs button.  To exit the menus. The Start menu remembers items you've recently opened and places the icon on the Start menu so you can easily open it next time you open the Start menu. a small black triangle appears next to the name of the application or function. To explore the Start menu:  Click the Start button.  Click to open the program you've selected. programs with small black arrows beside them will open another cascading menu. In the example below. If a cascading menu is available.  Click (or roll your mouse pointer over) All Programs. For example. 33 Section 2-1: Desktop and Start Menu 33 . Simply drag your mouse pointer to make your selection. click the located at the top right of the window.  Move the mouse pointer to the right and view other cascading menus. the next time you open the Start menu. a pop-up menu appears.  Move the mouse pointer to each option.

another choice on the Start menu. To open a program using an icon:  Place your mouse over the icon.  Text appears identifying its name or contents. Examples of object icons are My Computer. For example.Launching Internet Explorer from the Start menu Internet. You can add or delete shortcuts without affecting the programs on your computer. you'll find the clock and several other icons depending on what you have installed on your computer. To launch Internet Explorer from the Start menu:  Click Start. opens Internet Explorer. and Show Desktop. which contains icons for Internet Explorer. When you open or minimize a window or program. when you're printing a document.  Choose Internet. 34 Section 2-1: Desktop and Start Menu 34 . click the located at the top right of the window. Click Show Desktop to quickly view your desktop without closing any programs or windows.  Click to open Internet Explorer. Understanding the Taskbar The taskbar is the small blue bar you see at the bottom of your desktop. Desktop shortcuts are links to files and programs. It contains the Start menu and the Quick Launch bar. These buttons disappear when you close a window. the web browser that comes bundled with Windows XP. Here. and Internet Explorer. Note: You must be connected to the Internet for Internet Explorer to open a web page.  To close a program. These icons appear on your desktop and with little arrow in the left corner. Understanding Icons The small pictures on the desktop are called icons. Click an icon to open a program. double-click the icon. Other icons appear in the Notification Area detailing the status of your activity. Recycle Bin. Microsoft also uses the Notification Area to remind you when software updates are available for download. You'll learn about creating shortcuts in a later section.  Then. Windows Media Player. Shortcut icons allow you to open an application quickly. a printer icon appears. The box on the right is called the Notification Area. a rectangular button appears on the taskbar that shows the name of the application. One type of icon is an object icon. These icons allow you to open files and programs on your computer.

If you're experiencing computer problems or have installed something new. Windows XP allows everyone who uses your computer to have separate computer accounts. many family members may use the same computer at home while several coworkers may be able to access your computer on a computer network. Turn Off and Restart the Computer When you've finished using Windows XP. you can simply restart your computer.Log off and Switch Users More than one person may use your computer. If you choose to Switch User.  Click Turn Off Computer. To turn off the computer:  Click the Start menu.  In any case.  Click Turn Off Computer. documents. your applications will continue to run in the background while the new user logs on.  A dialog box opens. A computer accounts tracks each person's unique settings. your applications will close.  A dialog box opens.  Switch User allows someone else to log on to the computer. be sure to turn off (or shut down) the computer correctly. Click Turn Off. For example. To log off/switch users:  Click the Start menu and click Log Off. 35 Section 2-1: Desktop and Start Menu 35 . To restart the computer:  Click the Start menu. you're taken to a Windows XP logon screen where you're prompted to enter your username and password. Windows XP even enables you to log off the computer so someone else can log on without having to restart the computer. and email accounts.  A dialog box appears asking you if you want to Switch User or Log Off.  If you choose Log Off. Click Restart.

36 Section 2-1: Desktop and Start Menu 36 .

learners should be able to:         Recognize and use commonly used Windows XP toolbars Recognize and use commonly used Windows XP buttons Scroll Use and understand the function of the Minimize.Section 2-2: Windows XP Windows By the end of this section. Maximize. and Restore buttons Move a window using the Title bar Click and drag to resize a window Tile and cascade windows Switch between windows 37 Section 2-2: Windows XP Windows 37 .

The rectangular work area for a program. and commands that make the operating system easy-to-use. The options vary depending on the program. file. The title bar is the horizontal bar at the top of a window. It looks like a box with an X in it. While Word is a word-processing program. This is where you do your work with a program. or do other tasks. To the right is an example of a Microsoft Word window. The workspace is the white area inside the window. The menu bar is the below the title bar. Depending on what program you're working with. The toolbar buttons allow you to print. Choosing a menu option followed by an ellipses will open a dialog box. paste. the example below features many of the elements common in Windows XP. such as writing a letter. Learn more about these buttons in the next section... Some Windows XP programs have toolbars across the top of the window. The Close button is at the far right end of the title bar. which let you see a list of commands. 38 Section 2-2: Windows XP Windows 38 . cut. Some menu options are followed by ellipsis. Click the Close button to close a window or to exit a program. Windows XP Bars and Buttons Windows XP offers several tools. It's displayed as white text on blue background by default. you'll see the Minimize and Maximize buttons. The Control menu button is the icon at the far left end of the title bar. or. which feature helpful tools to help you perform tasks. the workspace will appear differently. menus. Next to the Close button. or other task is called a window. The Control menu button opens a menu you can use to control the window. It contains several menus.Windows XP got its name from one its most basic elements: the window.

Maximizing.Scrolling The scroll bar appears at the right side or the bottom of a window when all the information in that window can't be seen at the same time. the maximized window shrinks to its previous size (the size it was before you maximized it). or shrink a window using the Minimize. arrow to scroll down. which looks like a small window. is used to enlarge a window to cover the entire desktop. To scroll:  Click the  Click the  Click the a time. hide. Use the scroll bar to view hidden information. The Minimize button shrinks the window and places it on the taskbar while leaving the program running.  Drag the arrow out or in to make the window larger or smaller. the Maximize button changes to the Restore button. Maximize.)  The mouse pointer changes into a double-headed arrow. After a window is maximized. This button has a small dash (or minus sign). The Maximize button. Note: You cannot size a window if it's been maximized. and Restoring Windows Windows allows you to easily enlarge.  Click and hold down the left mouse button. To change the size of a window:  Hover the mouse pointer over any corner of the window. It looks like two windows near one another. or maximizing. 39 Section 2-2: Windows XP Windows 39 . restoring. Sizing Windows Sizing window is slightly different from minimizing. arrow to scroll up.  Click the at a time.  Click the OR  Click and drag the scroll bars to view your document. If you click the Restore button. Minimizing. and Restore buttons. The Minimize button is among the three buttons at the right end of the title bar. Make sure the mouse pointer change into a two-headed arrow before you try to size the window. (You can also place the pointer over the borders of the window. arrows to scroll up one page at arrows to scroll down one page button to open a browse menu.

moving and sizing multiple windows can create confusion. (You cannot move a window that has been maximized other than to use the Minimize button. Cascading windows are layered on top of each other.Moving a Window Using the Title Bar Sometimes a window may obscure an item you want to click on or view.  Choose Show the Desktop. Windows can be tiled horizontally or vertically. To move a window:  Place the mouse pointer over the title bar (at the top of the window). they appear side by side. To show the desktop:  Right-click on a blank area of the taskbar.)  Drag the window to the place where you want it and release the mouse button. or Tile Windows Vertically.  Click and hold down the left mouse button. If windows are tiled horizontally. Tiled windows are next to each other. If windows are tiled vertically. they appear one above another. Tiling and Cascading Windows Sometimes.  Select the Undo command. 40 Section 2-2: Windows XP Windows 40 . right-click on a blank area of the taskbar. To return to your previous window arrangement:  Right-click on a blank area of the taskbar. To keep better track of multiple windows. try cascading or tiling the windows. To cascade or tile windows:  With two or more windows open. Tile Windows Horizontally.  Choose Cascade Windows.

It also allows you to easily move between open windows. When a window is inactive. Tab to the window you want to view. It groups the buttons when too many accumulate on the taskbar. A menu featuring file and program icons appears. However. For example. Unlike previous versions of Windows. release both keys. its title bar (and button on the taskbar) is blue. OR  Click the program buttons on the taskbar to activate the window you want to work with. when you open Outlook Express. To switch between windows:  Open more than one program. To switch between window using the keyboard method:     Open more than one program or window. Windows XP keeps the taskbar from getting too cluttered. if you have three or more email message windows open. The window you select becomes the active window. Switching Using the Keyboard Method When you have more than one window open.Switching Between Windows Windows XP allows you to have more than one program open at the same time. you can also switch between them using the keyboard. 41 Section 2-2: Windows XP Windows 41 .  Size the windows so they're open on the desktop. you'll see one button on the taskbar. Simply click the button to select from the pop-up list of open windows.  Click on any part of the window you want to work with. one button represents the Outlook Express's open windows. Press and hold down the Alt key while pressing the Tab key. the title bar is light blue. When a window is active on the desktop. Once it's outlined with a box.

42 Section 2-2: Windows XP Windows 42 .

learners should be able to:      Navigate the Control Panel Set the time and date Customize the screen with a screensaver and wallpaper Customize the screen resolution Customize the Taskbar 43 Section 2-3: Customizing Windows XP 43 .Section 2-3: Customizing Windows XP By the end of this section.

thereby making it more user-friendly. But first you must learn how to access the Control Panel.it only provides you access to the most commonly used tools. you'll notice that the Control Panel in Windows XP looks very different. If you look at the left side of the window.  The Control Panel opens. However. For example. you'll notice that the See Also and Troubleshooters dialog boxes provides several more related options. notice that you can "Choose a screen saver" in the Pick a Task list. To switch to Classic View:  Click the Classic View link on the left side of your Control Panel. The Control Panel features a number of tools that will help you control how Windows XP features look and act. Windows XP makes this easier than ever with the Control Panel. If you click a Category.  Click the Switch to Category View link to switch back. the Display Properties dialog box opens. Use the menu bar and toolbar buttons to navigate and further explore Control Panel options. OR  Type Control Panel in the Address dialog box found on any Windows XP window. Note: Task and Control Panel icons perform basically the same functions. but if you know something about how to set up some basic features and functions. Navigate the Control Panel If you're used to a previous version of Windows. To access ALL of your Control Panel tools. However.  Click Control Panel. 44 Section 2-3: Customizing Windows XP 44 . Clicking this link opens the Display Properties dialog box. you must switch to Classic View. To access the Control Panel:  Click Start. The new Control Panel design provides multiple ways to do something. The Windows XP Control Panel is divided into Categories. it will do a lot more for you. the window presents a List of Tasks and related Control Panel icons. OR  Many folders feature a link to the Control Panel in the See Also dialog box (only in XP view). the new Control Panel design doesn't provide you with access to every available Control Panel tool . if you were to choose the Display icon.Introduction to the Control Panel You don't have to be a computer genius to use Windows XP.

4. Use the drop down box to set the month and year. The Display Properties dialog box opens with the Desktop tab selected. Click the correct date on the calendar. If necessary. 6.Set the Time and Date In the following pages. Follow above steps 5-9. In the Background box. 2. Click OK to close the dialog box. we'll explain how to perform some common Control Panel tools. 4. click Appearance and Themes. 2. 3. 45 Section 2-3: Customizing Windows XP 45 . Time. 9. Open the Control Panel (located in Start menu). Under Pick a Task. click Change the date and time. click the Time Zone tab and use the drop down box to change the time zone. 7. Use the drop down boxes to alter wallpaper position or color. 3. Changing the Wallpaper Wallpaper is the background image that appears on your desktop. Choose Adjust Date/Time. 8. To change the time and date: 1.)  Click the Customize Desktop button to alter your desktop icons or display a web page on your desktop. OR 1. The Date and Time Properties dialog box opens. Click OK to close the dialog box. Advanced Users:  Click Browse to choose a picture from the My Pictures folder (or navigate to a picture located in another folder. Language. To change the wallpaper:       Open the Control Panel (located in Start menu). click Change the desktop background. Under Pick a Category. Windows XP offers many wallpaper choices. The Date and Time Properties dialog box opens. Under Pick a Category. Right-click the time in the lower right on your desktop. click Date. and Regional Options. Click and select the current time to make a change. click or use the arrow keys to view the choices. Under Pick a Task. 5.

 In the Wait box. click Taskbar and Start Menu. The Taskbar and Start Menu Properties dialog box opens with the Taskbar tab displayed. screen savers entertain us. but did you know you can customize its appearance? To customize the Start menu:     Open the Control Panel (located in Start menu). Or. and enhance or work or home environment. screen savers helped prevent images from being burned into the monitor. Classic Start menu is the Start menu featured in older versions of Windows. determine how many minutes should pass before your screen saver turns on. Click the Start Menu tab to switch between the XP Start menu and Classic Start menu.Changing the Screensaver In the early days of computing. Click or use the arrow keys to view the choices.  Use the checkboxes to customize its appearance and click OK. (A dialog box will notify you if your choice doesn’t have any options. Customizing the Taskbar You already know about the Taskbar. Under Pick a Task. Under Pick a Category.  Click Settings to customize the appearance or your chosen screen saver. click Choose a screen saver. To change the screensaver:     Open the Control Panel (located in Start menu). 46 Section 2-3: Customizing Windows XP 46 . click Preview to view each option on your computer screen. Under Pick a Control Panel icon.  Click the arrow to open a drop down box. The Display Properties dialog box opens with the Screen Saver tab selected. Windows XP comes with several screen savers. click Appearance and Themes. Now. Under Pick a Category. Press any key on your keyboard to return to the dialog box. provide some privacy. click Appearance and Themes. Click OK to close the dialog box.

Section 2-4: Files and Folders By the end of this section. learners should be able to:  Create a file  Create a folder  Discuss drives 47 Section 2-4: Files and Folders 47 .

you can rename it. Accessories  Notepad opens.) For example. program files. Your file is now saved to the desktop. almost all of the information stored in a computer is stored in a file. To create a file using Notepad:  Click Start. Save your file to the desktop. Each file is given a filename and has a three-letter filename extension that identifies the file type. a document created using WordPad might have the file name. and your own files. In fact. "This is my new document. Name your document new document. Click Save. In the Save as type drop down box. including operating system files. Renaming. 48 Section 2-4: Files and Folders 48 . be sure your document is saved as a text document.  Choose All Programs Notepad. letter to John."  Choose File Save from the menu      bar (Ctrl + S). Once you've created a file. (The filename and filename extension are separated by a period.What is a File? Files are collections of information. and Deleting Files With Windows XP. you can create a file using different programs such as WordPad or Notepad.  Type.doc. The Save As dialog box appears. There are many different types of files. Some common file name extensions are:        doc: Word or WordPad document txt: Notepad text file eml: Email file xls: Excel spreadsheet htm or html: HTML file (web page) ppt : PowerPoint presentation mbd: Access database Creating. Different types of files store different types of information.

ready to be retyped. the file is located on the desktop). the file is located on the desktop). Edit. Up. Right-click the file icon.  Choose Open. The file is renamed. All Windows XP folders include the following features:  Title bar: contains the name of the folder  White space: displays contents of the folder (folders and files)  Menu bar: contains the File.To rename a file:       Locate your file (in this case.  Navigation bar: contains the Back.  The My Documents folder opens.  Details: describes the folder  Address bar: shows current folder location. Right-click the file icon. Favorites. View. you'll create MANY files. To open and view the contents of the My Documents folder:  Double-click the My Documents icon on the desktop. To keep your files organized. and Views buttons.  Choose Yes. and  File and Folder Tasks list: a convenient list of tasks Help menus. The filename is highlighted in blue. create folders.  The file is moved to the Recycle Bin. Choose Delete.  Other Places: convenient list of your computer's places Folders. 49 Section 2-4: Files and Folders 49 . Search. To delete a file:     Locate your file (in this case. A Confirm File Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. OR  Open the Start menu and choose My Documents. What is a Folder? When you first start using Windows XP. Tools. you may only create a few files. Forward. Over time. OR  Right-click the My Documents icon (on the desktop). Type a new name and press Enter. Use the drop down arrow to navigate your computer's places. Choose Rename.

 Choose Rename this folder from the File and Folder Tasks menu. practice creating a Job Search folder in the My Documents folder. or disk drive. 50 Section 2-4: Files and Folders 50 . To create a new folder in the My Documents folder:  Open My Documents.  Click the folder icon.  Choose Delete this folder from the File and Folder Tasks menu. A Confirm Folder Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. ready to be retyped.  The folder is moved to the Recycle Bin. Most computer users store their files on the (C:) drive.  Open your folder.)  Type a new.  A new folder icon appears in My Documents.  Your hard drive (the drive inside your computer) is known as the (C:) drive. is hardware on which you can store files and folders. The folder name is highlighted in blue.  If your computer has a CD ROM drive. Here. Disk drives are assigned a letter. you may want to create a folder within a folder. Choose Delete.  Click the folder icon. more descriptive name and click Enter. (The default is New Folder. To rename a folder:     Locate your folder.  Your floppy disk drive is known as the (A:) drive. and Deleting Folders At some point. What is a Drive? A drive. OR  Open My Documents. Right-click the folder icon. it is usually called (D:) Choose where you'll save your files during the Save As process. Choose Rename. Right-click the folder icon.  Choose File New Folder. with its name highlighted. OR  Open your folder.  Type a new name and press Enter. OR To delete a folder:     Locate your folder.  Choose the Make a New Folder link from the File and Folder tasks menu.  Choose Yes.Creating. Renaming.

My Computer. and the Recycle Bin Navigate between files. folders. learners should be able to:          Discuss My Documents. and drives Move files and folders Copy files and folders Select more than one file or folder Discuss the function on the Recycle bin Put files in the Recycle bin Retrieve files from the Recycle bin Empty the Recycle bin 51 Section 2-5: Using Files and Folders 51 .Section 2-5: Using Files and Folders By the end of this section. Windows Explorer.

and My Videos.  Click the Control Panel icon. rename. click the small black X in the upper right of the list OR click the Folder button. To explore Windows Explorer:  With Windows Explorer open.  Click the Folders button on the Navigation toolbar. rename. print.  Practice viewing other folders in the list. It also allows you to copy. rename.Introduction to My Documents My Documents is a folder that provides you with a convenient place to store your important files and folders. and manage files. My Pictures. and delete folders.  A list of folders opens in the left pane. scroll until you see the Control Panel icon in the left pane. My Documents includes a few default subfolders called My Music. To open Windows Explorer:  Open My Documents. Feel free to use. Very important! When you save a file. 52 Section 2-5: Using Files and Folders 52 . Exploring Windows Explorer Windows Explorer is a file management tool that lets you create.  To close Windows Explorer. delete. move. the file is automatically saved in My Documents unless you've chosen a different folder or drive. or delete these folders. The contents (of the Control Panel folder) display in the right pane. you can quickly reach My Documents in the Start menu or by double-clicking the My Documents icon on your desktop. Remember.

click Copy this file or Copy this folder. Locate the file or folder you want to     OR copy in My Documents or its subfolders. It also allows you to gain access to other system tools. rename and move folders and copy.  Choose Open.  Choose Edit OR Copy. In the Copy Items dialog box. Under File and Folder Tasks. delete and rename files. you can create. Copying Files and Folders Windows offers several ways of working with files and folders. print. select the place where you want to copy the file or folder. OR  Open the Start menu and choose My Computer. 53 Section 2-5: Using Files and Folders 53 . To copy a file or folder:  Open My Documents. (Ctrl + C)  Right-click the file or folder and choose Copy. OR  Right-click the My Computer icon (on the desktop). Click the Copy button. Click the file or folder you want to copy. Copying and moving are two useful techniques. THEN  Locate the file or folder you want to copy and choose Edit OR Paste.Exploring My Computer My Computer is another tool you can use to manage files and folders. To open My Computer:  Double-click the My Computer icon on the desktop. (Ctrl + V)  Right-click the file or folder and choose Paste.  My Computer opens. With this tool. move.

and click the last file. (Ctrl + V) OR  Right-click the file or folder and choose Paste. To choose the view for your files or folders:     Open My Documents.  Under File and Folder Tasks. Click the Views button. Choosing Views You can choose how you want to display files and folders. press and hold down the Shift key. select the place where you want to move the file or folder. 54 Section 2-5: Using Files and Folders 54 .  In the Move Items dialog box. Selecting More Than One File Or Folder To copy or move more than one file or folder:  Hold down the Ctrl key and click to select the files or folders you want to move or copy. type and date last modified. A drop down menu appears.  Click the file or folder you want to move.  The files or folders darken as they are selected. The file or folder darkens when you select it.  Copy or move the file or folder using one of the methods explained on the previous pages. All of the files will be selected.  Locate the file or folder you want to copy and choose Edit Paste. tiles. Locate the file or folder you want to move in My Documents or its subfolders. To select a consecutive group of files. large icons. as a list. or as a list with details including size.Moving Files and Folders Moving files and folders is relatively easy using My Computer or Windows Explorer. click the first file. (Ctrl + X)  Right-click the file or folder and choose Cut. Display them as thumbnails. A large black dot appears next to your current choice. To move files and folders:  Open My Documents. small icons. Choose your view. OR  Choose Edit OR Cut. click Move this file or Move this folder.

learners should be able to:  Define a shortcut  Add a shortcut  Use the Recycle Bin 55 Section 2-6: Shortcuts and the Recycle Bin 55 .Section 2-6: Shortcuts and the Recycle Bin By the end of this section.

A pop-up menu appears. Choose the one that works best for you.What is a Shortcut? A shortcut offers a way of doing a task more quickly such as starting a program or accessing a document.  Double-click a drive or folder. the original item still exists on your computer in its original location. To add a shortcut by right-clicking:     Open Windows Explorer or My Computer. 56 Section 2-6: Shortcuts and the Recycle Bin 56 . or folder for which you want to make a shortcut. or folder for which you want to make a shortcut. program.  Resize the window so you can see the desktop. Choose Create Shortcut. When you delete a shortcut. Right-click the file.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag the shortcut onto desktop (in the left pane). The icon above is a desktop shortcut for the Things to Do document that's actually stored in this particular user's My Documents folder.  Click the file. you will learn three ways to create a shortcut. This method requires you to right-click. Adding a Shortcut In this section. the shortcut onto desktop (in the left pane).  Release the left mouse button and a shortcut is moved to the desktop. The shortcut icon has a small arrow in the left corner to help you distinguish it from the actual icon that represents programs and files. Right-click to Add a Shortcut One shortcut creation method works in both My Computer and Windows Explorer. Double-click a drive or folder. The item darkens when you select it. press Ctrl + Shift while dragging the file to the desktop to create a shortcut.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag  Release the left mouse button and a shortcut is moved to the desktop. program.  Choose File Create Shortcut. Alternatively. To add a shortcut to the desktop using Windows Explorer or My Computer:  Open Windows Explorer or My Computer.

 The item is restored to its original location. To restore all items in the Recycle Bin:  Click the Restore all items link in the Recycle Bin Tasks list. Inside.What is the Recycle Bin? The Recycle Bin. Using the Restore all items link (located in the Recycle Bin Tasks list) will move all files and folders in the Recycle bin back to its original location on your computer. You can open the Recycle Bin anytime and see what's inside by double-clicking the Recycle Bin icon located on the desktop or using Windows Explorer.  The items are restored to their original location. Retrieving Files From the Recycle Bin Placing an item in the Recycle Bin doesn't mean you can't retrieve it at a later date. you'll see a listing of deleted items. . OR     Right-click the file or folder you want to delete. click to select the file. "Are sure you want to send the file or folder to the Recycle Bin?" Click Yes. choose Delete. Placing Files in the Recycle Bin To move an item to the Recycle Bin from the Desktop. is where you put a file or folder if you want to delete it. 57 Section 2-6: Shortcuts and the Recycle Bin 57 . Windows Explorer.  Click Restore this item. A dialog box appears asking. or My Computer:  Click and drag the file or folder to the Recycle Bin. the desktop icon that resembles a wastebasket. Emptying the Recycle Bin Emptying the Recycle Bin permanently deletes the items.  Restore all items changes to Restore this item. When the pop-up menu appears. To empty the Recycle Bin:  Click the Empty the Recycle Bin link in the Recycle Bin Tasks list. To restore one file.

58 Section 2-6: Shortcuts and the Recycle Bin 58 .

Section 2-7: The Search Companion By the end of this section. learners should be able to:  Search for files and folders using the Search Companion 59 Section 2-7: The Search Companion 59 .

 The Search Companion opens in the left pane and presents the following list of options: Using the Search Companion Let's say you choose to search for a particular file. a word or phrase in the file. the Search Companion tells you what it's searching. To search using the Search Companion:     Enter as much information as you can remember into the Search Companion. finished searching. A yellow pop-up window displays. Use the Back button if necessary. minutes or much.  Once you click Search. the more refined the search becomes. the file type. Click the drop down arrows to add more criteria. The Search Companion prompts you with questions to help you refine your search. search for it using Microsoft XP's Search Companion. hover your mouse pointer over the filename.  If your search is complete. Double-click the file to open it. Click Search. Finding a file can take seconds.  The Search Companion tells you when the search is complete and prompts you with more Search options. type in a different name and/or location. or what drive it's on. To open the Search Companion:  Open and Start menu and choose Search. click Yes. much longer depending on the type of search and where you look.Opening the Search Companion When you have trouble finding a file or folder on your computer. 60 Section 2-7: The Search Companion 60 .  Your search results display in the white space. OR  Open My Documents and click the Search button. file type. etc. and size. OR  Open My Computer and click the Search button. If you don't find the file or folder you're looking for on the first try. when you last worked with the file. It's helpful if you can remember something about the missing file such as all or part of the filename. The more criteria contained in your search. To quickly review files listed in your search results. telling you its location.

jpeg.Previewing Image Files You can preview image documents (including fax documents) using the Windows Picture and Fax Viewer without opening an image editing program. Use the arrow buttons to view images as a slideshow. displaying the image file. You may wonder what the file looks like. let's say you have a file named 09786. For example. To preview an image file:     Right-click the file and choose Preview from the pop-up menu. Use the control buttons at the bottom of the window to perform basic tasks without opening an image editing program. 61 Section 2-7: The Search Companion 61 . This is especially useful when browsing through a list of non-descriptive filenames. The Windows Picture and Fax Viewer opens.

62 Section 2-7: The Search Companion 62 .

learners should be able to:     Understand the nature of user accounts Create a new account Change an account Change the way users log on and off 63 Section 2-8: User Accounts 63 .Section 2-8: User Accounts By the end of this section.

Managing User Accounts To easily manage user accounts. The User Accounts window presents you with an -to-use interface. The administrator can do everything with the computer and can go anything he or she desires essentially giving them control over the entire computer. A user account defines what a user can do using Windows XP. The next window asks you to pick an account type. click each one and read the list of actions that can be performed by the account type. Guest account. In Windows XP. When finished.  A User Accounts window appears. there are three types of user accounts. Enter the name of the     new account and click Next. 2. and create. easy Creating a New Account You can create new user accounts as needed.Understanding User Accounts A user is someone who uses a computer. Users with standard accounts can install programs and hardware. The administrator account can never be disabled or deleted. The guest account doesn't require a password. Administrator account. To create a new account:  Click Create a New Account in the User Accounts window. Choose Computer Administrator or Limited by clicking the appropriate radio button. including other accounts. click the User Accounts icon in the Control Panel. Standard account. This account type is great for kids or students. can't add or remove programs from the computer. 3. change. 64 Section 2-8: User Accounts 64 . giving others access to your computer (without sharing your password). or remove his or her password. and is disabled by default. change pictures and related personal data. 1. click the Create Account button. If you're not sure. The new account now appears in the User Account window.

65 Section 2-8: User Accounts 65 . or delete the account.Changing An Account Any account can be easily edited or changed from the User Accounts window. change the picture. create a password. Fast User Switching allows you to switch to another user account without closing any programs. Passwords provide security and prevent unauthorized users from logging in using someone else's user account. To change log on and log off options:  Click Change the way users log on and off in the User Accounts window.  A window appears asking you which account you want to change. Make necessary changes.  Use the Back button to return to the original list to make any additional changes. Changing User Log on/Log off Procedures You can also select the way users log on and log off. To change an existing user account:  Click Change an Account in the User Accounts window. change the account type.  The next window (figure below) allows you to change the name on the account.  You'll see two checkboxes that allow you to enable the Welcome screen and Fast User Switching.

66 Section 2-8: User Accounts 66 .

and mobility needs 67 Section 2-9: Accessibility 67 .Section 2-9: Accessibility By the end of this section. learners should be able to:  Use the Accessibility Options dialog box  Adjust Windows XP for vision. hearing.

Enable StickKeys so you don't have to hold down several keys at once on the keyboard. check the Use StickyKeys box and press the Settings button to adjust your personal settings. click the Use ToggleKeys checkbox and click the Settings button to adjust your personal settings. Enable ToggleKeys if you want to hear tones when pressing CAPS LOCK. In this section. if you want to use Control + Alt + Delete. Once you enable or disable these. To access the Accessibility Options dialog box:      Open the Control Panel. Under Or pick a Control Panel icon. StickKeys allows you to press one key at a time rather than having to hold them down all at once. Click the Accessibility Options link. and SCROLL LOCK. The following features are especially helpful for users who have difficulty using the keyboard. you can use them by pressing the Shift key five times in a row. To use ToggleKeys. The Accessibility Options dialog box opens. Sound.Accessibility & the Accessibility Options Dialog Box As you know. notice that it is equipped with five tabs: Keyboard. for example) and output (monitor and printer. we'll focus on how Windows XP allows you to configure your computer's input and output behaviors to accommodate people with a range of disabilities. click the Use Filterkeys checkbox and click the Settings button to adjust your personal settings. StickyKeys. and General. To use FilterKeys. Filterkeys. Mouse. click the Accessibility Options link. Adjusting the Keyboard When you open the Accessibility Options dialog box. a computer functions with both input (keyboard and mouse. NUM LOCK. For example. Display. The Keyboard tab allows you to change the way your keyboard inputs information into Windows XP. To use StickKeys. 68 Section 2-9: Accessibility 68 . Togglekeys. The Accessibility Options window opens. Enable FilterKeys to ignore brief or repeated keystrokes. for example) devices.

ALT+SHIFT+PRINT SCREEN. Then choose the kind of visual warning you want to receive. Adjusting the Display The Display tab allows you to use high-contrast colors and adjust the cursor to make reading easier. 69 Section 2-9: Accessibility 69 . Windows XP uses sound to alert the user to certain warnings or notices. Clicking the Settings button enables the shortcut for High Contrast. These features are especially helpful for users who are hearing impaired. click the Use High Contrast checkbox. ShowSounds. Clicking the Settings button enables the shortcut for MouseKeys. Use the sliders to change the cursor blink rate and the width of the cursor. Using MouseKeys The Mouse tab allows you to use the numeric keypad on your keyboard to control the pointer. Sound Sentry enables these warnings to appear on your screen instead of as a sound. click the Use ShowSounds checkbox. Choose from two options: SoundSentry.Adjusting the Sound The Accessibility Options Sound tab allows you to enable Windows sounds to help you operate Windows XP. To use ShowSounds. To use MouseKeys. Choose from two options: To enable High Contrast. Use ShowSounds to tell any programs to show text for any sounds or speech they may use. click the Use MouseKeys checkbox. click the Use SoundSentry checkbox. LEFT ALT+LEFT SHIFT+NUM LOCK. These features are especially helpful for users who are visually impaired. To use Sound Sentry.

users can turn off accessibility features after being idle for a specific period of time. Computer administrators can apply all accessibility options to the logon desktop and apply all accessibility settings for each new user. If accessibility features are turned on. Receive a warning when turning a feature on or make a sound when turning a feature on or off.The General Tab The General tab provides some other accessibility control options. Notification. SerialKeys. Automatic reset. Use the drop down menu to select the desired time. Administrative options. 70 Section 2-9: Accessibility 70 . Turn on SerialKeys so other input devices (other than the traditional keyboard and mouse) can work with Windows XP.

71 Section 2-9: Accessibility 71 .  The Accessibility Wizard opens. The Accessibility Options window opens. Under Pick A Task. In the Text Size window. The Text Size Page Once you've successfully opened the Accessibility Wizard. click or use the arrow keys to select the smallest text you can read. Usually. Click the Accessibility Options link. each step asks you to input some information and then uses that information to accomplish a certain task. and mobility needs. While Windows XP provides basic accessibility tools to users with special needs. Microsoft Windows XP's Accessibility Wizard allows you to customize your computer with tools designed to help meet your vision. many users with disabilities purchase additional programs and devices to aid in their daily computer use. click Next to beyond the welcome screen. or mobility needs. click Configure Windows to work for your vision. To open the Accessibility Wizard:  Choose Start All Programs Accessories Accessibility Accessibility Wizard. hearing.What is the Accessibility Wizard? Wizards are helpful programs that lead you through a series of steps. OR      Open the Control Panel. The Accessibility Wizard opens. Click Next. hearing.

Continue using the Accessibility Wizard until you reach a summary screen. Make your selection(s) and click Next. select the type of disability that you have so the wizard can help you select some options to meet your needs. For example.The Display Settings Page On this page." the next several pages present you with options to best meet your needs. You can choose to change the font size. and display personalized menus. 72 Section 2-9: Accessibility 72 . use Microsoft Magnifier. Make your selection(s) and click Next. you'll see some checkboxes that allow you to select how your display appears. "I have difficulty using the keyboard or mouse. Windows XP is now configured for your needs. You may also be able to switch to a lower screen resolution. if you choose. depending on your computer. The Set Wizard Options Page On this page.

 Read typed characters.The Magnifier Remember. Your computer will also need to be equipped with a sound card and speakers for the narrator to function properly. By default. However. working with your responses. Here. The default setting is 2. Show Magnifier. the Magnifier shows at the top of the screen. Start Minimized. Follow Keyboard Focus. Whether you open the Magnifier using the Accessibility Wizard or using the Start menu. It creates a separate window that shows a magnified portion of your screen. enables such utilities as magnifier. the Magnifier Settings window opens. 73 Section 2-9: Accessibility 73 . Whether you open the Narrator using the Accessibility Wizard or using the Start menu. the Magnifier shows whatever you are      pointing to with your mouse. Narrator starts as a minimized option. Narrator moves your mouse pointer to the active window item for you.  Start Narrator minimized. Invert Colors. Follow Text Editing. The Magnifier starts as a minimized option on your computer. By default. When typing a document. Use the drop down arrow to select the size that meets your needs. However. Here. Narrator announces new windows that appear or system messages. the Narrator window opens. The Narrator The Narrator can read items on the screen to you.  Move mouse pointer to the active item. you can:  Set the magnification level. and utility manager. Microsoft Magnifier makes the screen more readable. narrator. you can also turn them on via the Start menu. the Magnifier follows what you do on the keyboard. By default. To open the Narrator using the Start menu:  Choose Start All Programs Accessories Accessibility Narrator. the Narrator works only in English and may not work with every program installed on your computer.  Follow the Mouse Cursor. Inverts the colors in the magnifier. you can:  Announce events on screen. the Accessibility Wizard. Narrator reads typed characters aloud. the Magnifier follows the cursor and magnifies the text as you type or make changes. on-screen keyboard. To open the Magnifier using the Start menu:  Choose Start All Programs Accessories Accessibility Magnifier.

The Utilities Manager is a helpful tool that allows you to manage all of the Accessibility tools. Accessories Accessibility Utilities Manager. To start the Utilities Manager:  Hold down the Windows key + U.The Onscreen Keyboard and Utilities Manager The Onscreen Keyboard opens an onscreen keyboard on your screen. This window tells you which Accessibility tools are currently running and may help you troubleshoot any problems. 74 Section 2-9: Accessibility 74 . but you can learn about other utilities such as this at http://www. You can use the mouse to click the keys. OR  Choose Start All Programs  The Utilities Manager opens. This is a limited version.com/enable.microsoft.

Section 2-10: The Help and Support Center By the end of this section. learners should be able to:  Use the Help and Support Center 75 Section 2-10: The Help and Support Center 75 .

 Type in a keyword that pertains to the topic you're interested in.  Double-click a topic you want to explore in the left pane. 76 Section 2-10: The Help and Support Center 76 . As you use Help.Opening the Help and Support Center You don't have to remember how to do everything with Windows XP. The Index Notice the buttons across the top of the home section.  The home section is displayed. To access the Help and Support Center:  Click Start Help and Support. Here. To use the Index:  Open the Help and Support Center. click Display or Cancel  If you click Display. The Index option works like any other index. providing you with a fast and easy way to locate topics and resources. search. Notice that the Home section looks and acts much like a web page. Information about the topic displays in the right pane or a Topics Found dialog box appears. pick a task.  The Index opens. whereas others are stored on the Internet. When you first on the Help and Support Center.  Click the Index button. you arrive in the home section.  Click Cancel to close the dialog box and begin a new search. If you get stumped. notice that some Help files are stored on your computer. Windows XP features an easy-to-use Help and Support Center to assist you.  The Help and Support Center window opens. you can pick a help topic. The entire index is displayed in alphabetical order in the left pane. and ask for outside assistance.  If a Topics Found dialog box appears. information about the topic displays in the right pane.

When you want to review your Help Favorites.  In the Search box. or work on your computer. Whenever you find a help page you want to visit again in the future. as in Internet Explorer. click the Support button. open the Help and Support Center and click the Favorites button.  Click to choose a result that best answers your concerns. Using an Internet connection. You can get support in a variety of ways: Ask a friend to help. To review pages you've visited in the past. and work on your computer. To access Support. click the Add to Favorites button. chat. you can allow a Microsoft support professional to answer your questions via email. view your screen. Help's Search Function Searching for help topics is perhaps the fastest and most useful way to use the Help and Support Center. click the History button. there is support available to you in the Help and Support Center.  Your search results are listed in the left pane. Go to a Windows Web site forum. you can invite someone you trust to chat with you. Double-click any of the links to display any of the pages. 77 Section 2-10: The Help and Support Center 77 . keeps track of all of the Help and Support Center pages you have visited on the Internet. The page will be added to a Favorites list. Get help from Microsoft.Favorites and History Favorites The Favorites option works much like Favorites in Internet Explorer. view your desktop. type in a keyword that pertains to the topic you're interested in and click the green arrow key. To use search:  Open the Help and Support Center.  The explanation will display in the right pane. If you have an Internet connection. Windows Newsgroups are online resources that allow to you to communicate with other Windows users about any problems you may be having. Support If you are having trouble with Windows XP that you can't resolve on your own. History The History option.

78 Section 2-10: The Help and Support Center 78 .

learners should be able to:  View installed printers or fax printers  Add a printer  Troubleshoot common printing problems 79 Section 2-11: Printers and Faxes 79 .Section 2-11: Printers and Faxes By the end of this section.

you may need to add it.  Make sure the printer cable is properly connected to the printer and to the computer.  Make sure the printer switched to Online mode. it will not print. select File Page Setup. follow the Add a Printer instructions on your computer. When you get the driver. choose View installed printer or fax printers or Add a printer. Click Add a Printer and follow the instructions in the Add Printer Wizard. If it is switched to Offline mode. Under Pick A Task. To view the Printers and Faxes folder:        Open the Control Panel. you'll see several helpful links. In the left pane. Note: Many of the latest Plug and Play printers connect through a USB port. turned on and has paper in it. choose Printers and Other Hardware. Before trying to add a printer:  Make sure your printer is compatible with Windows XP. Under Pick a Category.The Printers and Faxes Folder Windows XP stores any information about any printer or fax machines connected to your computer in a Printers and Faxes folder. cartridge or ribbon is fresh and adequate. If an icon for your printer doesn't appear. try restarting your computer.  Get out your printer's manual or CD-ROM and read it. Also. Make sure the printer is plugged in. or even blank. printed documents may appear streaky. if the paper size selected differs from the one in the paper tray. If you do have to use the wizard and your printer isn't listed in the Windows XP list (which usually displays when you try to add a new printer) you may have to contact the printer manufacturer for a driver.  Check to see if there is a paper jam. make sure to do your research before you make a purchase. Click the Paper Size tab.  Set up your printer and attach it to your computer using a printer's cable and correct port on your computer. you will not be able to print. Adding a Printer Adding a printer is simple using the Add Printer Wizard available in the Printers and Faxes folder. To choose a paper size. Most printers have a flashing light to indicate a jam. 80 Section 2-11: Printers and Faxes 80 . If you printer still doesn't appear. blotchy.  Make sure the computer knows what printer you are using. The Printers and Faxes folder opens. If buying a new printer. Having Trouble Printing It? Try these troubleshooting techniques:  Take care of the basics. Check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. making it easy to install. manage. There is usually a button on your printer's control panel.  Check to see that the printer toner. If your printer falls into this category. If not. and use printers and fax machines. The Printers and Other Hardware folder opens. you may not need the Add a Printer Wizard. you see a list of any printers or faxes that are installed on your machine. In the right pane.

To open the Printing Troubleshooter:     Click Start Control Panel Printers and Other Hardware. open the Troubleshooters category. there may be a network problem. enter the term printer into the Search box. go to Help and Support Center. click Printing and Faxing.  If your printer still doesn't work. The Printing Troubleshooter opens. read it to see if you can find the solution to the problem. Answer the questions and follow the instructions so the computer can help you figure out what's wrong.More Printer Troubleshooting Tips Because so many issues can affect your printer. In the left pane. Contact your Network Support person. 81 Section 2-11: Printers and Faxes 81 . Click Printing. Under Pick a Help Topic.  If you can find the manual for your printer. you should also consider these problem-solving tips:  If you work in an office environment where several people share a printer. Or.  Open the Printing Troubleshooter.

82 Section 2-11: Printers and Faxes 82 .

learners should be able to:      Define Systems Tools Run Disk Defragmenter Run Disk Cleanup Open the Scheduled Task Wizard Deal with an unresponsive computer 83 Section 2-12: System Tools 83 .Section 2-12: System Tools By the end of this section.

You can access these tools via the System Tools menu. To learn more about a file category. Luckily. Note: It's recommended that you run Disk Cleanup every three months. The More Options tab gives you even more disk cleanup options.What are Systems Tools? Do some basic maintenance from time to time to keep Windows XP running smoothly. System Tools. Deleting unnecessary files frees up valuable disk space. To open the System Tools menu:  Choose Start All Programs Accessories  A cascading System Tools menu opens. Disk Cleanup lists several potential files that can be deleted and the amount of disk space you'll gain by emptying each one. click it and click the View Files button. To run Disk Cleanup:  Choose Start      All Programs Accessories System Tools Disk Cleanup. A description appears. Click the checkboxes next to the categories you want to delete and click OK. stating. It inspects your hard disk and looks for files that can be safely deleted. 84 Section 2-12: System Tools 84 . "Are you are sure you want to perform these actions?" Click Yes or No as appropriate. Disk Cleanup Disk Cleanup is another tool that helps keep Windows XP operating as it should. The Disk Cleanup window opens. A dialog box appears. Windows XP provides you with some basic tools to make the maintenance process as painless as possible. Click the Disk Cleanup tab if it's not showing.

With general use. 85 Section 2-12: System Tools 85 . To open Microsoft Management Console:     Open Disk Defragmenter. Click Help.is stored here.  The Disk Defragmenter opens. The hard disk acts as your computer's storage area. The Disk Defragmenter tool can help you do this. installing new software.applications.Disk Defragmenter All Windows XP computers have at least one hard disk. Open the Action menu. To use Disk Defragmenter:  Choose Start All Programs Disk Accessories System Tools Defragmenter. This means that parts of the same disk file become scattered over different areas of the disk. Note: You may need to be logged in as an administrator or as a member of the Administrators group to perform some tasks associated with the Disk Defragmenter. (creating new files. A Microsoft Management Console opens and explains how to run Disk Defragmenter. A fragmented hard disk slows down your computer and hinders its performance. etc) your hard disk can become fragmented. Almost everything installed on your computer . To keep your hard disk running smoothly. Disk Defragmenter should be run every three months. files. you must routinely defragment or "defrag" the hard disk. deleting files. folders. and operating system .

you don't need to remember to run each of these utilities. If the task you want is not listed. The Scheduled Tasks Wizard opens. Windows XP includes a Scheduled Task Wizard that runs each of them for you. The Windows Task Manager opens. Then schedule a convenient time. performance. If you need to restart your computer. click the Browse button to locate it. OR  Choose Start     Control Panel Performance and Maintenance Scheduled Tasks.  If your computer freezes. turn off your computer. Sometimes it takes your computer a few seconds to complete a task. Here. and users. Keep clicking Next to select the program(s) you want Windows to run. monitor applications. OR  Press Ctrl + Alt + Delete on your keyboard. Dealing with an Unresponsive Computer While doing regular maintenance on your computer should keep it running smoothly. To open the Scheduled Task Wizard:  Choose Start All Programs Accessories System Tools Scheduled Tasks. Double-click Add a Scheduled Task. If you need to Turn Off. your computer may occasionally freeze up or become unresponsive to the click of a mouse or keyboard. choose Shut Down Restart. networking.The Scheduled Task Wizard Fortunately. OR  Press the ESC on your keyboard. choose Shut Down 86 Section 2-12: System Tools 86 . The Scheduled Tasks folder opens. processes. try waiting it out.

87 I want to put another page number on here so here I go 87 .

88 I want to put another page number on here so here I go 88 .

learners should be able to:     Identify the parts of the Word 2003 Window Change the document view Operate the drop-down menus Identify the Task Pane 89 Section 3-1: The Word 2003 Window 89 .Section 3-1: The Word 2003 Window By the end of this section.

End-of-Document Marker Indicates the end of the document. Task Pane Provides easy access to commonly used menus. here is a brief explanation of the Word window. Reading Layout View. Title Bar Displays the document name followed by a program name. and tabs. When Word is launched. Status Bar Displays position of the insertion point and working mode buttons. Ruler Used to set margins. Although window elements are fully explained in our Windows course. indents. View Buttons Changes the layout view of the document to Normal View. Insertion Point The location where the next character appears. or Outline View. Office Assistant Links to the Microsoft Office Help feature. a new blank document. 90 Section 3-1: The Word 2003 Window 90 . Formatting Toolbar Contains buttons used for formatting. buttons and tools. Standard Toolbar Contains shortcut buttons for the most popular commands. Help Provides quick access to Help topics. Web Layout View.The Basics of the Word Window Let's briefly review the basic parts of the Word 2003 window before we move onto word processing. Print Layout View. or default window. Menu Bar Contains a list of options to manage and customize documents. Shown below is the Microsoft Word default window. Scroll bars Used to view parts of the document. opens in Print Layout view.

Reading Layout view is best for documents that you do not need to edit. OR  Click one of the five buttons at the bottom left of your Word window (View Full Screen is not available in this location). Under Print Layout view you can see all elements of the page. Web Layout view shows you what your text will look like on a web page. Outline view only shows the headings in a document. It provides a maximum amount of space without rulers or page numbers cluttering your view. The six views are Normal View. Outline View. Full Screen view displays ONLY the document that you are working on. The goal of this view is to increase legibility so that the user can read the document easily.Change in View In an effort to provide various ways in which to view your work in progress and remain organized. Print Layout view shows you what your document will look like when it is printed. Web Layout View.  Select the view of your choice. Word 2003 offers six different views for your document. Print Preview shows you this as well. 91 Section 3-1: The Word 2003 Window 91 . editing. This view is particularly handy when making notes. Print Layout View. Changing your Document View:  Click View on the menu bar. All the other pieces of the Word window are removed except for one button that allows you to Close View Screen. formatting and proofreading. Reading Layout View. and Full Screen View. Outline view is used to create and edit outlines. Normal view is best used for typing.

)  If there is a small black triangle next to a command.  With the menu open. Point and click to make a selection from the cascading menu. If you have used a previous version of Microsoft Word. The menu bar is made up of many different menus. (As you drag your mouse pointer over the commands.  Commands that are not used often in 2003 are initially hidden from the viewer. drag the mouse pointer to a command and click on it to select the command.  View the commands listed under the pull-down menu. click on the double arrows at the bottom of the pull-down menu. If you do not see all the commands on a menu. Operating the new Pull-Down Menus To Open a Menu:  Click on a menu name on the menu bar. 92 Section 3-1: The Word 2003 Window 92 . each command is highlighted in blue. You can also double-click the menu to expand it.Pull-Down Menus Each Office 2003 program features a menu bar. Each menu contains commands that enable you to work within the program. you may notice the menu bar in Word 2003 operates a little differently than before. hover the mouse pointer over the command with the triangle and a cascading menu with additional options will appear. Word 2003 uses pull-down menus that initially display commands that users most often need.

To Open the Task Pane:  Click on View in the menu bar. buttons and tools.  Select Task Pane. To close your task pane.Using the Task Pane When opened. If you do not see your task pane. 93 Section 3-1: The Word 2003 Window 93 . click on the down arrow. the task pane will appear on the right side of the Word window. To view different task panes available to you. the Task Pane will appear when Word 2003 is first launched. The task pane provides easy access to commonly used menus. click the x symbol on the far right of the bar. Along the top bar of the task pane you should see small backwards and forwards buttons on the left as well as a down arrow on the right. By default. you can view it by either selecting certain commands or by manually opening it. Once you have opened different task panes. you can navigate through them by clicking on the left and right arrow button on the left.

94 Section 3-1: The Word 2003 Window 94 .

Section 3-2: Working With Word Files By the end of this section. learners should be able to:         Create a new file in any Office 2003 program Create new documents using the templates feature Operate Save and Save As in Office 2003 programs Open an existing file in an Office 2003 program Learn about document recovery Use the document recovery task pane Learn to use Auto Recover Learn to save and backup work 95 Section 3-2: Working With Word Files 95 .

a file is called a database. you'll notice that a new. A file is a collection of data. In Excel 2003. Creating a New File in Word 2003. a file is called a presentation. (Ctrl + N)  The New task pane opens on the right side of your screen. 96 Section 3-2: Working With Word Files 96 . To create a new file using the Standard toolbar:  Click the New button.  Hover your mouse pointer over your choice and click. a file is called a document. blank file conveniently appears. In Outlook 2003. you need to learn about files. In Access 2003.  A new file appears. Excel. ready for you to begin working. To create a new file using the menu bar:  Choose File New from the menu bar. a file is called a workbook. or information. the more files you will create. The more you work with Office 2003. In PowerPoint 2003. Creating a new file follows a similar process in most Office 2003 programs. and PowerPoint 2003 There is more than one way to create a new file. When you open Word.New Files Now that you've learned to open an Office 2003 program. Excel 2003. presenting several options. or PowerPoint 2003. Important Terms:      In Word 2003. a file is called a mail message.

You can access templates from three locations:  Templates on Office Online  On my computer  On my websites  Select On my computer to view templates  that are preloaded on your computer. The New Document task pane will appear. blank document or you can use a predefined template. Insert your text into the template.     97 Section 3-2: Working With Word Files 97 . that you can personalize. You can start with a new.  Look in the Templates section of the New Document task pane. Save and close the document. A template is a sample document. Click one of the eight category tabs:  General  Legal Pleadings  Letters & Faxes  Mail Merge  Memos  Other Documents  Publications  Reports Select one of the templates to view it in the Preview section Click OK. or pattern.Creating New Documents Using the Templates Feature Microsoft Word provides several ways to create a new document. To Use a Template:  Select File New from the main menu. The template will appear in your Word window.

To name your file:  Once the Save As dialog box is open. descriptive name will help you remember what each file contains. 98 Section 3-2: Working With Word Files 98 . When saving a file for the first time:  Choose File Save from the menu bar. the current file name appears highlighted. you will want to save your work.  The Save As dialog box appears. it assigns the first line of text in your document.  If you do not choose a file name. If you save a blank document. (Ctrl + S)  The Save As dialog box appears. first name your file. File names can include spaces and capital letters. Before you click the Save button in the Save As dialog box. OR  Click the Save button on the Standard toolbar. ready for you to change it. the file will be saved as Doc1. By default. descriptive name in the File name box.  Type a short. OR  Choose File Save As from the menu bar. Office 2003 programs will assign a file name for you. Choosing a short.  The Save As dialog box appears.How to Save a File When working on an important file.

you must continue to save in order to prevent lost work. the My Documents folder contains several default folders.  Click the Save button To save a file to an alternative location:  To save the file on your desktop. This will keep your files orderly and easy to find. it doesn't matter if you choose to save it using Save or Save As.  Click the Save button.  Once you've chosen an initial file location such as My Documents. you can double-click a folder icon such as My Music to save the file in that folder. The Save As dialog box appears. After you save your work for the first time.After you name your file. For example. If you want to save a file in a folder within a folder:  Remember. click the Desktop button on the left side of the Save As dialog box. To save an existing file under a new name and create a new file:     99 With the existing file open. choose File Save (Ctrl + S) or click the Save button. OR  Click the down arrow to open the Save in drop down list box. choose a file location. choose File Save As from the menu bar. My Documents is the default file location in Office 2003. Save As Save As allows you to save an existing file under a new name.  Click the Save button. Click Save. To do this. Both commands open the Save As dialog box. The Save As dialog box will not open again. Section 3-2: Working With Word Files 99 .  Double-click to choose another location from the list. Type a new name for your file in the file name box. The Difference Between Save and Save As Save When saving a file for the first time. therefore creating a new file. To save a file in My Documents:  Make sure that My Documents is the current file location by making sure the left column and Save in drop down box state My Documents. folders can exist within folders.

 The Open dialog box appears. OR  Double-click the file icon. 100 Section 3-2: Working With Word Files 100 . Use the buttons along the left side of the dialog box or the Look in drop down box to navigate to where your existing file is located. When you've located the file you want to open:  Single-click on the file icon and click the Open button. (Ctrl + O)  The Open dialog box appears. To open a file:  Choose File Open from the menu bar. The Open Dialog Box Use the Open dialog box to find the file you want to open. you will want to open it.Opening An Existing File Once you've saved a file.  The file opens. Use the arrow buttons to move between levels of folders. OR  Click the Open button on the Standard toolbar.  The file opens.

Opening an Existing File Using the Task Pane To open an existing file using the task pane:         Open an Office 2003 program (excluding Outlook 2003).. The file opens. click More. The New Task Pane opens on the right side of your screen.. Open the Task Pane by choosing View Toolbars Task Pane from the menu bar. If you don't see the file you want to open listed. Look for your file using the Open dialog box. 101 Section 3-2: Working With Word Files 101 . Single-click the file name you want to open. The Open dialog box opens.

(You will lose your most recent changes.  Open each one and save the best version. click Open. there are procedures you should follow to try and recover any lost work.  Review the list of files in the Document Recovery task pane. click End Application. click Report problem. If the program stops responding. open. (If you use the same file. click Close in the Document Recovery task pane. Choose All Programs Microsoft Office Tools Microsoft Office Application Recovery. In the Application list. a Microsoft Office 2003 program will suddenly stop responding. Note: If a file has the word [Recovered] added to its filename.  In the drop down list.  In the drop down list. and save recovered files. Click Yes. To review files in the Document Recovery task pane:  Point to the file and click the arrow next to the file's name. click Open. The Document Recovery Task Pane The Document Recovery task pane helps you review. click Show Repairs. In the drop down list. After opening and/or saved the files you want to keep.Recovering Lost Work Sometimes.) A dialog box will appear. If this happens to you. recover the program. To try to recover the file. click Don't report problem. click the program or file that is not responding.) If you want to report the problem to Microsoft (you must have access to the Internet). To recover a program:       Open the Start menu. click Open. click Recover Application or Restart Application. click Save As.  Open the Office program. To close the program. asking you if you want to replace the existing file.  In the drop down list. Enter a name for the file. it usually contains your most recent changes. To save the file:      Point to the file and click the arrow next to the file's name. Otherwise. the original is overwritten. 102 Section 3-2: Working With Word Files 102 .  In the drop down list. To view what repairs were made to the file:  Point to the file and click the arrow next to the file's name. To begin working with the file:  Point to the file and click the arrow next to the file's name.

Backup is the process of copying files so they will be saved in the case of computer failure or other problem. This is the best protection against losing work. Many computers come with basic backup software. Internet backup allows you to upload your files to another site for safekeeping. However. There are two basic backup methods: 1. Internet backup services allow you to save by folder or file type for a monthly fee. For example. Office 2003's AutoRecover feature automatically saves a temporary copy of your work every 10 minutes. Make sure you store disks in a safe place. 103 Section 3-2: Working With Word Files 103 . Backup your work. but you can also buy backup software. use floppy disks. Local backup is good practice because having backup files allows you to reconstruct your work. Depending on your hardware and the size of your files. but you may want to run a daily backup for that 10-page paper due next week. must be on for the Document Recovery task pane to work properly.  Use the arrows to adjust how often AutoRecover saves a temporary copy of your file. Since some files are more important than others. Choose Tools Options from the menu bar. you can set the AutoRecover to save your work more frequently. it's in your best interest to do everything you can to prevent lost work. or CD-Rs to perform a local backup. To reset AutoRecover:      Open the Office program. such as a fireproof safe box. Preventing Lost Work While the Document Recovery task pane and AutoRecover are helpful tools. zip disks. Make sure the Save AutoRecover info every: box is checked. Save your work periodically and before you close a file. This feature. choose a backup schedule that works best for you. while turned on by default.  Click OK. weekly backup may be adequate for the latest family newsletter. Click the Save tab. 2.AutoRecover By default. The Options dialog box opens.

104 Section 3-2: Working With Word Files 104 .

paste Drag and drop 105 Section 3-3: Working With Text 105 . copy. learners should be able to:        Insert text Delete text Use backspace and delete Select text Use undo and repeat Cut.Section 3-3: Working With Text By the end of this section.

You'll also notice that your mouse pointer changes shape as you work within a file depending on which program you have open. or right.  Use your keyboard's arrow keys to move your insertion point up. your mouse pointer changes from an arrow  In Excel 2003. These movements will move your insertion point one space or line at a time. Moving the Insertion Point To move the insertion point:  Use your mouse to move your insertion point anywhere within the file. a small horizontal black line indicates the end of your file.  Hold the Ctrl key (Control key) and press up or down arrow keys to jump up or down a paragraph at a time. you need to learn to insert and delete text.  In Word 2003.  Press Pg Dwn (Page Down) to jump down the document one page at a time. 106 Section 3-3: Working With Text 106 .  The delete key (located under the Insert key) erases the text to the right of the insertion point. the I-beam or cross indicates where the mouse pointer is located. your mouse pointer changes from an arrow  In Outlook 2003. The blinking insertion point indicates where your text or numbers will be typed. Once the pointer leaves the Office 2003 file to perform a Windows function.Inserting Text Now that you can create a new file in an Office 2003 program. Backspace and Delete Use the backspace and delete keys (on your keyboard) to erase text in your document. The insertion point (also called a cursor) is the blinking line that indicates where text will be inserted when you begin typing. down. left. In Word 2003. Move your mouse until the I-beam or cross is where you want your insertion point and click.  The backspace key erases the text to the left of the insertion point one character at a time. You cannot move your insertion point below this line. your mouse pointer changes from an arrow Remember. Don't forget you can scroll through a long file and click. This method is especially useful if you only need to move a few spaces or lines back in a file to make a correction. it changes back into an arrow. your mouse pointer changes from an arrow into an I-beam into a cross into an I-beam into an I-beam  In PowerPoint 2003.

107 Cons:  Selects all text when you may not need it. Pros:  Highlights letters. words. First Method: Click and Drag to Select Text     Move your pointer until the I-Beam (insertion point) is next to the text you want to edit. Pros:  Quick and easy. Without releasing the mouse button. and phrases. Remember: First. Cons:  Selects the whole line of text when you may not want it to. Section 3-3: Working With Text 107 .  Selecting text to the right when you want to select to the left and vice versa. and even entire documents.  Choose Edit Select All from the menu bar. words. Cons: Lack of control may cause:  Selecting the entire file when you don't want to. size. (Ctrl + A)  All the text in your file will be selected instantly. select what you want to change and then edit the text. There are many different selection techniques. Click the left mouse button. Release the left mouse button when you have selected the text you want to change. Click once to highlight a single line. or color. Click anywhere outside the selected area to deselect text. you might want to change the way text appears.  Lots of control with individual letters. Click and drag up or down to select as many lines as you want to edit. Pros:  Great when you need to quickly select all text in a file (great for changing font style or size). drag the insertion point to select text. it. replace or delete text.  May take some practice to position the arrow pointer correctly. Third Method: Select All Select All is helpful when you want to select the contents of an entire file. Before you can change the font style.Selecting Text When creating a file. you must first select. Second Method: Use the Pointer to Select the Entire Line of Text     Move the I-Beam to the left margin until it becomes a right-slanted white arrow pointer Position the arrow pointer to the left of the line that you want to highlight. or highlight.

Then. have you ever selected LOTS of text without meaning to? What can you do to avoid this frustration?     Use the Shift key for more control: Click once at the starting point of the text you desire to be selected. hold down the Shift key on the keyboard while clicking at the ending point of the text you desire to be selected. Shift+right arrow Shift+left arrow Shift+Home Shift+End Shift+PgUp Shift+PgDn Ctrl+Shift+ Right Arrow Ctrl+Shift+ Left Arrow Crtl+Shift+Home Crtl+Shift+End Alt+Ctrl+Shift+PgDn F8 and arrow key F8 turns on selection mode Crtl+A Character to the right of the insertion point Character to the left of the insertion point. The text in between those two points should be selected. When text is selected. pressing any key will delete it. 108 Section 3-3: Working With Text 108 . The Undo button often comes in handy for this common mistake.Fourth Method: Use the Keyboard Many people use the keyboard to select text. All the current line to the left of insertion point All the current line to the right of insertion point A screen full of text from insertion point up A screen full of text from insertion point down One word to the right of insertion point One word to the left of insertion point All text from insertion point to the beginning of document All text from insertion point to the end of document All text from insertion point to end of the displayed window From insertion point in the direction of whichever arrow chosen Press Esc to leave selection mode Selects entire file Troubleshooting Selection Techniques When using the click and drag method to select text.

you will also undo all the actions above the one you select.Ctrl + Y The Repeat feature allows you to repeat the last action and can help to save a lot of time as you create your document. The Undo command lets you "undo" or delete the last change made to your document. you can simply "undo" your action. When you click on it.  Press Ctrl + Z on your keyboard for a shortcut to Undo. you see a list of all the separate actions you have performed on the document you are working on. To Use Undo:  Click Edit on the menu bar.  Select Undo .Ctrl + Z Have you made a mistake in your document and needed to go back and make changes. If you make a change or mistake that you do not want or did not mean to do. OR  Undo all your recent actions by repeatedly clicking the Undo button located on the Standard toolbar. As you can imagine. For example.  Select Repeat . Word remembers up to 300 actions in a document and allows you to undo any or all of them as long as you haven't closed the document first.this command will change names depending on the action you just took. If you need to format a title on one page and wish to format another title the same way using Repeat. if you undo the 15th action in your list. this is a very useful feature. Notice the small list arrow next to the Undo button.Using Undo . Using Repeat . To Use Repeat:  Click Edit on the menu bar. you will also be undoing the 14 actions that came before the one you select. it says Undo Clear.  Press Ctrl + Y on your keyboard for a shortcut to Repeat. You can select as many actions as you want to undo. it will say Repeat Style.this command will change names depending on the action you just took. IMPORTANT: If you undo an action in the middle of the list. 109 Section 3-3: Working With Text 109 . If you accidentally deleted a sentence. but you thought it was too late? Good news! Word offers a feature that helps prevent this from happening.

Cut and paste and copy and paste are two separate procedures that allow you to move or copy items (text. switch to the file. (Ctrl + C)  To move the item. numbers. Cut and Paste:  The Cut procedure allows you to delete selected items from the screen and temporarily place them on the Office Clipboard. do one of the following:  To copy the item. Copying or Moving a Single Item To copy or move a single item:   Select the item you want to copy or move. click the Cut button on the Standard toolbar. The cut. click an option that appears on the Paste Options button that appears just below your pasted selection.  Click where you want the item to appear. or graphics) to another location.Moving and Copying Text and Graphics You don't have to retype text each time you want to use it. Copy and Paste:  The Copy procedure allows you to copy selected items from the screen and temporarily place them on the Office Clipboard. and paste commands are also available on the Edit menu.  The Office Clipboard is a temporary storage file.  The Office Clipboard is a temporary storage file.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. (Ctrl + X)  If you want to move or copy the item to another file. 110 Section 3-3: Working With Text 110 .  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. (Ctrl + V)  To format the pasted items. copy. Then.  Click the Paste button on the Standard toolbar. click the Copy button on the Standard toolbar.

Copying Multiple Items When collecting multiple items to copy.  Click and hold the left mouse button until the insertion point changes into a white arrow pointing up to the left. click each item you want to paste on the Office Clipboard. click where you want to the items to be pasted. You can paste items into any Microsoft Office program.  To paste all of the items you copied.  The Office Clipboard displays in the right side of the window. Drag and Drop The drag and drop method of moving items allows you to move selected text and graphics using your mouse.  Place the mouse pointer anywhere on the selected items without clicking. To display the Office Clipboard:  Choose Edit Office Clipboard.  Drag the selected text to its new location.  To format the pasted items. and click the left mouse button to drag the item its new location. click Paste All on the Office Clipboard task pane. To drag items between programs:  Arrange the program windows so both files are open and visible. To drag and drop:  Select the item you wish to move. Click the Copy button on the Standard toolbar. With the Office Clipboard open. Note: If the Office Clipboard is not available. click the Options button. You must be able to see the items you want to drag and the location where you want to drop it. it's helpful to display the Office Clipboard. (Ctrl + C) Continue copying items in any Office program until finished. 111 Section 3-3: Working With Text 111 . you are in a program or view that doesn't support showing or pasting multiple items from the Office Clipboard.  To paste items one at a time. click an option that appears on the Paste Options button that appears just below your pasted selection. If you want to collect items without showing the Clipboard:  Open the Office Clipboard. and check the Collect Without Showing Office Clipboard option.  Select the item. To copy multiple items:     Select the first item you want to copy.

112 Section 3-3: Working With Text 112 .

learners should be able to:            Use alignment buttons to align text Set line spacing Set paragraph spacing Use Page Setup Dialog Box Adjust Margins using the Page Setup Dialog Box Change Column Structure Indent text Create Hanging Indents Format text using the ruler Insert Headers and Footers on a page Delete Headers and Footers from a page 113 Section 3-4: Setting Up the Page 113 .Section 3-4: Setting Up the Page By the end of this section.

right align or justify your text. 114 Section 3-4: Setting Up the Page 114 .Aligning Text Aligning text can be invaluable when trying to format your document to meet certain standards. center. right. Most documents have text that is left aligned. Align Text Using the Alignment Buttons:  Select the text you want to align. Center. However. Below you will view examples of text that are aligned using the left. Align Right. or Justify button on the Formatting toolbar. if you were creating a greeting card or advertisement. you might need to know how to center align.  Click the Align Left. and justified alignment buttons.

This is the default and. Increasing the leading will space the lines out. 115 Section 3-4: Setting Up the Page 115 . In the Line spacing drop down menu.  Select an option from the drop-down menu. Select Paragraph. For example. it is referred to as leading (rhymes with wedding). or double spacing. OR  Select the text you want to format. When line spacing is measured in points. OR     Click Format on the menu bar. The most common spacing options are single-spaced and double-spaced. 1. the 10 point font usually uses 12 point leading. should be used. To Format Line Spacing:  Select the text you want to format. Line spacing is measured in lines or points. The Paragraph dialog box appears. you may select single. in general. When you reduce the leading you automatically bring the lines of text closer together.Line Spacing Document text can be formatted to show a number of line spacing options.  Click on the Line Spacing button on the Formatting Menu.5. allowing for improved readability.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading.  Click OK. The default is single spacing. sometimes making it difficult to read. Click on the Indents and Spacing tab.

Typically. Paragraph Spacing Just as you can add spacing between lines in your document. Use the Special drop-down menu to select the first line as having the indent or to create a hanging indent. Exactly and Multiple options in the Paragraph Dialog Box to customize your line spacing.  After each paragraph. center. right.  Click the Indents and Spacing tab.  Alignment: Choose left. If you select one of these options you will need to use the At: box to further define your selection. To Specify Paragraph Spacing:  Select the text you want to format. Choose extra space:  Before each paragraph. click the up and down arrows. OR  Click Format on the menu bar.  Or. Extra spacing between paragraphs adds emphasis and makes a document easier to read. The Paragraph dialog box appears.Paragraph Dialog Box You can use the At Least.  Indentation: Adjust the left and right margins by clicking the up and down arrows.  Spacing: To emphasize a block of text.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading.  Select Paragraph. it affects only the text in a paragraph that contains the insertion point. When you make a line spacing change. extra spaces are added between paragraphs. or justified. or subheadings. you can also choose spacing options between each paragraph.  Preview: Gives an idea how your text will look. 116 Section 3-4: Setting Up the Page 116 . before and after each paragraph. headings.

117 Section 3-4: Setting Up the Page 117 . Text lines up with top margin. envelopes.  Justified: Text is spread out so each line is same distance apart.  Click OK. Paper Tab The default paper size is 8. Apply to:.  Center: Text on page is centered between the top and bottom margins. you will need to access the Page Setup dialog box. Margins Tab  Click the Default button in the lower left corner of the Page Setup dialog box to set (or reset) Word's default margins.  Click File on the Standard toolbar. under the Section heading. and much more.  Select Page Setup. photo paper.Using Page Setup to Specify Margins In order to change the margins (space along the top. More Options on the Page Setup Dialog Box The Page Setup dialog box gives you several other options for controlling the look of your document. You can even customize the paper size to include note cards. index cards.5 x 11. left.  Change the Page Orientation by clicking on either the Portrait box (8. Layout Tab The Layout Tab includes options to customize page numbering.5). OR  Choose Reveal Formatting on the Task Pane and click on the blue link.  You can change the margin in precise steps by clicking on the up or down arrows next to the margin that you wish to change or you may type a number in the text box next to the margin you wish to change.  Click File on the menu bar.  Select Page Setup from the menu bar. Margin. but you can change the paper size entirely. A nice feature on the Layout Tab is creating a Title Page for your document. Paper and Layout Tab all contain valuable tools. The Margins.  Bottom: Text lines up with the bottom page. right and bottom) in your document.  Click the Layout tab.  Under Vertical Alignment. borders. To Create a Title Page for Your Document:  Enter the text you want on your title page. you will find the following options:  Top: Default.  You can choose to apply these new margins to the whole document or from this point forward by using the drop-down menu.  Select Margins tab in the Page Setup dialog box.5 x 11) or the Landscape box (11 x 8. and headers/footers.

you'll have columns mastered in no time.  Select the text you want to change to columns. Newspaper. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous.  Click the Columns button on the Standard toolbar. 118 Section 3-4: Setting Up the Page 118 . newsletters. reports. To Enter a Title that Spans a Column:  Enter the title at the beginning of the first column. but with practice.  The Columns Button will expand to give you four column options:  Choose one of the options to format your text into columns. Drag the Right Margin. announcements.Working with Columns Displaying information in columns gives the writer more options for displaying different types of information on a page while remaining easy for the viewer to read. You can adjust the spacing and alignment of the columns by using the ruler. Left Margin and Right Indent using your mouse until the columns appear the way you want.  Select the title. often use Word's column feature. Certain kinds of information are best displayed using columns. Create Columns Using the Columns Button:  Switch to Print Layout View  To make equal columns. Working with columns can be challenging. An approach we will first try will be to enter text into a single column and then convert it into multiple columns. or other types of publications. school projects. and drag to select number of columns. flyers.  Click the Columns Button on the Standard Toolbar.

Creating Columns Using the Columns Dialog Box Using the Column Dialog Box versus the Columns Button will give you much more control and precision over your column structure. Choose "From this point forward" in the Apply to: control. The Columns Dialog Box appears. as well as the spacing between your columns. Using the Column Dialog Box:  Switch to Print Layout View.Use the up and down arrow   keys to select between one and eight columns Line Between -Places lines between your columns Width and Spacing . Equal Column Width .Offers features that allow you to specify an exact number for the height and width of your columns.  Click Format on the Menu Bar. Click the Start New Column check box to move the text to the next column. Choose Format Columns.  Select Columns from the menu list. The Column Dialog Box gives you the following options:  Presets .  To make equal columns. including Left and Right columns as well as the ability to create up to eight columns per page.    To Move Text into the Next Column:     Move the insertion point in front of the text you want to move.  Select the text you want to change to columns. or the entire document Select your options and Click OK. The Columns dialog box opens.Allows you to create columns out of the selected text. The Columns Dialog Box will also give you a few more column options. this point forward.Check this checkbox if you want columns to be the same width Apply to: . move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous. the selected section. 119 Section 3-4: Setting Up the Page 119 .Click a box to choose a preset number of columns  Number of Columns .

there is a difference between indents and tabs. Indentation. OR      Click Format on the menu bar. Select the Hanging Indent option in the Special: drop down menu. Don't confuse the margin and the indent. you can click the increment arrows to enter the amount of indentation. OR  Use the Increase/Decrease Indent buttons on the Formatting toolbar. These increments are measured in inches. a hanging indent is created. To Create a Hanging Indent:  Choose Reveal Formatting on the Task Pane. You may specify the amount of indentation in the By: box by clicking on the increment arrows. In the Indentation section. If you set a tab.5 inches. Hanging indents are not standard in documents such as business letters. but you may see examples of the hanging indent on web pages. To Indent One or More Lines of Text: You can use the Paragraph dialog box or select the blue Indentation link under Paragraph on the Task Pane. only one line of text is indented. under the Paragraph heading. The indent feature is often used to set a first-line indent for paragraphs. Remember. newsletters. and often on bibliographic entries. Hanging indents are used for the MLA bibliographic format. Select Paragraph. You can change the indent in tenths of inches. you will see a Special: drop down menu with some options. Each time you click the Increase or Decrease Indent button your text is moved by the default . all of the text you type afterwards will be indented. Indenting is measured in inches.  In the Indentation section. This method allows for a great amount of precision for setting left and right indents. Section 3-4: Setting Up the Page 120 120 . If you click one of the indent buttons or set an indent in the Paragraph dialog box.  Click the blue link. Hanging Indents When all the lines in a paragraph are indented except the first line.Indent Text An indent is the space between your margin and your text.

: Aligns decimal numbers using the decimal point. : Centers text around the tab. switch to a different layout view. The Ruler is helpful when you need to create several columns. Click the tab selection button (upper left of the ruler).  Select Ruler. : Moves text toward the left edge of the page as you type. create and change your documents tabs. If you switch to Print Layout View (Choose View Print Layout View). If you set up a new tab. show column placement.  The Ruler will appear at the top of the document. If you set up a new indent. margins and indents. Hiding and Displaying the Ruler:  Click View on the menu bar.The Ruler You can adjust the width of margins.  Left tab  Center tab  Right tab  Decimal tab : Moves text toward the right edge of the page as you type. Indents and Margins using the Ruler The ruler provides a visual tool that allows you to quickly view. Click the Ruler where you want your tab or indent to be set. Setting Tabs. For example:  Bar tab  Indent : Draws a vertical line on the document. and indents in your document using Word's Ruler. Tabs Click on the small gray box to the left of the ruler to move through the five different Tab Settings. 121 Section 3-4: Setting Up the Page 121 . tabs. press the tab key to move your text to the new tab. a vertical ruler displays along the left hand side of the screen. To hide this vertical ruler. place the cursor at the new indent location. or the distance between columns. : Inserts the indent marking anywhere along the ruler : Inserts a hanging indent anywhere along the ruler  Hanging Indent To Place a Tab or Indent On The Ruler:      Click the cursor anywhere in the block of text you want to format.

To Remove a Tab from the Ruler:     Point the mouse on the tab you want to remove. Release the left mouse button. Release the left mouse button. Drag the mouse off the Ruler. Click and hold the left mouse button once a double arrow appears over the margin until a dotted line appears below. Release the left mouse button.Adjusting Tabs and Margins on the Ruler To Move an Existing Tab or Indent on the Ruler:     Point the mouse on the tab or indent that you want to move. To Adjust a Margin using the Ruler:     Point the mouse on the margin that you want to move. Drag the mouse to move the tab or indent to a new location. Click and hold the left mouse button until a dotted line appears below the tab. Click and hold the left mouse button until a dotted line appears below the tab. Drag the mouse to increase or decrease the margin. 122 Section 3-4: Setting Up the Page 122 . Remember you can also increase or decrease your Indents by using the Increase/Decrease Indent buttons on the Formatting toolbar.

choose the Layout Tab and place a checkmark next to Different First Page under Headers and Footers. Press Delete. To Insert a Header and Footer:  Click View on the Menu Bar. and page numbers. Header and Footer Toolbar Some of the useful features located on the Header and Footer Toolbar are:  Insert Auto-Text .  Locate the Header and Footer Toolbar on the page.      Delete Header and Footer If you choose to delete your Header or Footer.  Select Header and Footer.Page Setup. Insert Page Numbers . To Delete the Header or Footer:     Click View on the Menu Bar.allows you to jump quickly between the header and footer on a page.  Type inside the dotted boxes to insert your Header and/or Footer. Select Header and Footer. Highlight the text within the Header or Footer (whichever text you would like to delete). then click OK. Word will automatically delete the Header or Footer within the entire document.inserts the page numbers. You can delete the Header and Footer on just the first page of the document by choosing File .opens the Page Number Format Dialog box so that you can format your page number in the header and footer. Insert Time.inserts the number of pages in the entire document.  The document will appear grayed out with a dotted Header and Footer box showing at the top and bottom of the page. Page Setup .drop-down menu showing commonly used header and footer information.Insert Headers and Footers The Header and Footer usually contain title and author information. author. Insert Number of Pages . Close . page number    and date. The text is now removed. Switch between Header and Footer . Insert Date. including. Format Page Number . dates.closes the Header and Footer Toolbar. On the Page Setup Dialog Box.  Click Close on the Header and Footer Toolbar when you are finished. The Header appears at the top of the page and the Footer appears at the bottom of the page.opens the Page Setup Dialog box so that you can adjust the location of the header and footer. 123 Section 3-4: Setting Up the Page 123 .

124 Section 3-4: Setting Up the Page 124 .

Section 3-5: Formatting Text By the end of this section. learners should be able to:  Change the Type Style of text  Bold  Italics  Underline  Color  Adjust Font Size  Insert Symbols  Use Reveal Formatting  Create Bulleted Lists  Create Numbered Lists 125 Section 3-5: Formatting Text 125 .

can be further customized by using the bold. You can even do a combination of all three options! To Change the Type Style of Text:  Select the text you want to change. 126 Section 3-5: Formatting Text 126 . A color palette appears. To avoid frustration. Bold. To View the Formatting Toolbar:  Click View on the Menu Bar. To Change the Color of Text:  Select the text you want to change. Ctrl + B  Click the Italic button on the Formatting toolbar. If you would like to see more color options. font style.  Select Toolbars and then Formatting from the cascading menu.  Click the color you want to apply. As you scroll through the many different font names. Ctrl + I  Click the Underline button on the Formatting toolbar.Formatting Toolbar The Formatting Toolbar contains buttons that allows you to change the appearance of your text. You can choose from a list of Standard Colors or Customize your own color by clicking the Customize Tab. take notice of those fonts that have TT beside their name. These TrueType fonts will look the same on both the computer screen and when you print them on paper. Using Color The use of color can add emphasis to your words and make your document easier to read. Click the More Colors button at the bottom of the color palette. italicized or underlined options. Word uses your chosen styles on whatever text you type next. remember to select text before you apply style.  Click the downward-pointing arrow on the Font Color button on the Formatting toolbar. you can scroll through the Font list.  Choose one or more of the following options: (to stress emphasis you might want to try using the bold option)  Click the Bold button on the Formatting toolbar. Italics and Underline Any text you type in Word. There are many different types of fonts. The formatting toolbar contains buttons for font size. If you choose a type style without selecting any text. Font Names To select a font. Ctrl + U  Word automatically displays your changes. colors and other options. The list shows you all the fonts that are available on the computer you are using.  Word changes the color of your text.

color and many other font effects.Font Dialog Box The Font Dialog Box gives similar options as the Formatting toolbar. size.  Select Font from the menu list. 127 Section 3-5: Formatting Text 127 . To Open the Font Dialog Box:  Click Format on the Menu Bar. font style. however. Remember you can also access the Font Dialog Box from the Font menu on the Task Pane. it also offers more advanced text features. You can use the Font Dialog Box to change your font. The Font Dialog Box will appear.

Select a size from the Font Size list.  Select New from the menu list. but you must type these in manually in the Font Size box. You can preview different font sizes in the Preview window in the Font dialog box. Word allows you to choose sizes smaller than 8 point and larger than 72 point.  Templates on my Web Sites .      Select Reveal Formatting on the Task Pane.preformatted documents including faxes. Look at the text in the preview window as you try different sizes.allows you to search for templates on other web servers  Templates on Microsoft.  Letter Wizard . Arial 10 Point Arial 12 Point Arial 20 Point The standard Font size for most documents is 12 Point. Font size is commonly expressed in points. Click on a font from the Font list.Font Size You can change the Font Size from both the Font Dialog Box and the Formatting toolbar. Look at the text in the preview window as you try different sizes. etc. OR      Click Format on the Menu Bar.allows you to search among hundreds of templates offered through the Microsoft website.offers a letter template including artwork  General Templates . You can use different font sizes to give emphasis to different parts of your document. memos. To Open the Templates Dialog Box:  Click File on the Menu Bar. The Font dialog box appears. Select a size from the Font Size list. reports. Remember you can also change the font size from the Formatting toolbar. The Task Pane New Document window appears to the right. letters. Select Font from the menu list. Click the blue link. Did You Know? Word offers a variety of Templates that provide you with a pre-formatted document.assists you in writing a standard letter  Contemporary Letter . The Font dialog box appears. Click on a font from the Font list. For example.com . the title of your document could be displayed larger than the contents of your paper. you can quickly choose among a variety of Templates. 128 Section 3-5: Formatting Text 128 . Instead of having to create formats yourself.  Select an option under New from template. Font sizes range from 8 point (extremely small) to 72 point (very big). Font: under the Font Heading.

OR  Click the Special Characters Tab to view other commonly used symbols.Use of Symbols There are many Symbols that you might often see in publications that are not directly available from your keyboard. will also offer numerous symbol options. 129 Section 3-5: Formatting Text 129 .  The Symbol or Character will show up in your document. ©.  Click Close.Em Dash Insert Symbols To Insert Symbols into your Document:  Click Insert on the Menu Bar.  Click on the Symbol or Special Character you would like to select and then Click Insert.  Select Symbols.  Click the Symbols Tab to select a symbol from a Font type. is not available on the keyboard but can be selected from Word's Symbol Dialog Box. the Copyright symbol. but other fonts such as. The Symbols Dialog Box appears. The available symbols will depend on which fonts you have installed on your machine. Wingdings. Other commonly used symbols that appear in the Symbol Dialog Box are:  © Copyright  ® Registration  TMTrademark  Checkmark  -. For example. Word comes with pre-installed symbols for you use.

For example: A document that was created with numerous tabs could be quite difficult to edit if you needed to delete all the tabs. quickly delete these tabs. When you select the Show/Hide button. If you prefer to display non-printing characters when formatting your document. codes for paragraph marks . So why display these characters? Showing the document formatting can assist you when editing. You will not see these characters unless you choose to show the formatting marks. 130 Section 3-5: Formatting Text 130 . you will be able to quickly see where all the tabs exist. these symbols will not appear in your printed document. if you display your non-printing characters. The tab symbol will appear as an arrow pointing to the right.Why display non-printing characters? Non-printing characters are automatically inserted into your document as you type. OR  Select the Reveal Formatting Menu from the Task Pane. tabs .  Check the Show all formatting marks checkbox at the bottom of the Menu under Options. . and spaces are visible in your document. Place the insertion point to the right of the tab symbol and press the Backspace key to To Reveal Formatting Marks:  Click the Show/Hide button on the Standard Toolbar. However.

You can use the default Bullets and Numbering settings by clicking on the appropriate button on the Formatting toolbar.Bullets and Numbering Word lets you make two types of lists: bulleted and numbered. 5. Create Bulleted and Numbered Lists To Create a Bulleted List:      Click the Bullets button on the Formatting toolbar.  If you want to change a bulleted list to a numbered list (or vice versa). Teachers often use bulleted lists to highlight important pieces of their sections. Click on the Numbering button on the Formatting toolbar. The next line will begin automatically with the next number. Use bullets to list items that do not have to be in any particular order.  To create a line break between items in a bulleted or numbered list. press the Enter key twice to stop the numbered list. 2. Numbers (or letters) are used when information has to be in a certain order. Bulleted and numbered lists help to simplify steps or items to the reader. Type the next item on your list and press Enter. Type the first item on your list and press Enter. To Create a Numbered List: 1. When your list is complete. 131 Section 3-5: Formatting Text 131 . The next line will begin automatically with a new bullet. Type the next item on your list and press Enter. press the Enter key twice to stop the bulleted list. A bullet is usually a black circle but it can be any other symbol used to highlight items in a list.  Remove a bullet by placing the insertion point to the right of the bullet or number and press backspace (you will not be able to place your insertion point to the left of the bullet). Type the first item on your list and press Enter. place your cursor where you want the line break and press Shift + Enter. select the entire list and click on the appropriate button. Review the following tips that will help you manage your numbered or bulleted lists. 3. 4. When your list is complete. Manuals often include numbered lists to assist the reader in step-by-step instruction.

The List Styles Tab allows you to create your own list style using similar alignment. You can view the type of bullets and numbers available to you by opening the Bullets and Numbering Dialog Box. The Bullets and Numbering Dialog Box appears. Select Bullets and Numbering. other than the default that you have seen so far.The Bullets and Numbering Dialog Box Word offers you many other options for your bullets and numbers. By clicking on the Outline Numbered Tab you can view templates for creating an outline. bullets and characters. The Bullets and Numbering Dialog Box also offers you Outline Numbered options. and click OK.     Select the text you want to turn into a list.  Select what kind of bullets or numbers that you want. 132 Section 3-5: Formatting Text 132 . Click on the Bulleted Tab to view all the bullet options and click on the Numbered Tab to view all the number options. Click Format on the Menu Bar.

Section 3-6: Spelling and Grammar By the end of this section. learners should be able to:     Use AutoCorrect Use Find Use Replace Use Spell and Grammar Check 133 Section 3-6: Spelling and Grammar 133 .

such as GCF Global Learning. Use the With: box to type the correct word. stand. GCF Global Learning. 134 Section 3-6: Spelling and Grammar 134 .AutoCorrect Word's AutoCorrect feature can assist you in word processing tasks. you can hover the pointer over the area where the auto-correction was made and a Smart Tag will appear that allows you to reset the original word. Word will automatically convert this typo to the correct spelling. Use the Replace: box to type a word you frequently misspell or type a shorthand word to represent a longer word or phrase. AutoCorrect can also be customized so that commonly used words will be automatically entered without having to type the entire word. AutoCorrect can help you locate misspelled words and correct them as you type. If you type a misspelled word into AutoCorrect's With: box. Instead of having to write a long proper noun like. Check or de-select any of the following options:  Show AutoCorrect Options buttons.  Capitalize the first letter of the sentence. stannd. AutoCorrect always misspells that word. The  AutoCorrect Options dialog box appears. Examples: When typing the misspelled word. Modifying AutoCorrect:  Click Tools  Select AutoCorrect Options from the menu bar.  Correct two initial capitals.    If AutoCorrect changes a word that you don't want it to change. Click on the Smart Tag and a drop-down list with options to reverse the action is displayed.  Capitalize the first letter of table cells.  Correct accidental usage of Caps Lock key.  Capitalize names of days. you can customize AutoCorrect to automatically complete the rest of the proper noun once you type the letters GCF.  Replace text as you type. Click Add.

Currently the document has the text.CTRL + H       Click Edit on the menu bar.  Continue Clicking the Find All button to find all other instances of this word. special characters and formats. Using Find and Replace to replace Word XP with Word 2003 will save you much time and effort in your editing process.Find and Replace Word 2003 allows you to search for specific words in your document as well as fonts. Click Cancel to quit.  Click Replace All to replace every occurrence of the selected text with the replacement text. Type a word.  Click Special to search for punctuation marks or section breaks. Using Find . The Find and Replace functionality can really help save you time and effort in your word processing goals. Using Replace . The Find and Replace dialog box appears.  Click Replace. Click More to conduct a detailed search. Click Find Next to bypass it and find the next. You can perform a more detailed search by clicking the More button on the Find and Replace dialog box:        Click Edit on the menu bar Select Find. Tab. Type a word. OR Check the Highlight all items found in: box to find all instances of the word at the same time. consider a document you are editing that displays Word XP needs to be updated to Word 2003. do one of the following:  Ignore it. For example. phrase or format in the Find What: box that you are searching for.CTRL + F      Click Edit on the menu bar Select Find. Frame. Click the Search list box if you want to limit your search to a specific part of the document. Use the check boxes to limit your search. Click Format if you want to limit your search to words in a specific Font. Type the word. Click Find All to start the search. phrase or format in the Find What box.  Click Find Next to start the search. Click Find Next to conduct your search. Language. When Word finds a word of phrase. The Find and Replace dialog box appears. typed again and again throughout the document. Paragraph. Style or Highlight. phrase or format in the Find What box. Type the word. Select Replace.   135 Section 3-6: Spelling and Grammar 135 . Use the list box below to select all. The Find and Replace dialog box appears. Word XP. or portions of your document. phrase or format in the Replace With: box that will replace what is in the Find What: box. Word will jump to the first instance of this word and will highlight the word for easy location.

Spell and Grammar Check
Not only does Word allow you to Undo possible mistakes in your document and Paste corrections, it also automatically reviews your grammar and spelling as you type. Green wavy lines are placed underneath possible grammar mistakes and a red wavy line under possible spelling mistakes. All of Word's grammar and spelling errors may not be correct, so you can choose to ignore these error markings and keep typing, or you can correct the mistakes and/or add the corrections to Word's dictionary.

Check Spelling as you Type
Word puts a red wavy line under possible spelling mistakes. If you click on the suspected misspelling, Word gives you one or more suggested corrections.

To Use Spell Check as You Type:
 Place your I-Beam over the misspelled word and
right-click.

 A menu list displays the following options:
boldfaced suggested spellings, Ignore All, Add to Dictionary, AutoCorrect, Language, Spelling and Look Up.  Select the boldfaced suggestion to replace the incorrectly spelled word in the document.  Select Ignore, and Word ignores all future instances of this spelling in this document.  Select Add to Dictionary, and Word adds the underlined word to the dictionary so it won't be flagged as an error in any other document you create.  Select AutoCorrect to add the correct spelling to your list of words that Word automatically corrects as you type.  Select Language to specify a word as part of another language, preventing Word from seeing this word as a mistake.  If you select spelling, the Spelling and Grammar dialog box appears.  If you select Look Up, a window opens in the Task Pane and you are given general search parameters. This feature is helpful when dealing with words, such as proper nouns, that are not found in the dictionary.

Check Grammar as you Type
Word puts a green wavy line under possible grammar mistakes.

To Work on Suspected Grammatical Mistakes:
 Place your I-beam over the grammatical mistake and right-click.  A menu list displays the following options: boldfaced grammar suggestion,
Ignore, Grammar, About this Sentence.  Select Ignore, and Word ignores the grammatical mistake it believes to exist.  Select Grammar, and the Grammar dialog box appears.  Select About this Sentence, and the Office Assistant will offer you reasons as to why Word believes this to be a grammatical error.

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136

Spelling and Grammar Dialog Box

To Use the Spelling and Grammar Dialog Box:
Choose one of the following options, depending on what you think of Word's suggestions:

    

Click Ignore Once to ignore this one instance of the grammatical error in your document. Click Ignore Rule to ignore this grammatical error and all other grammatical errors of this type in the document. Click Next Sentence to take you to the next grammatical error listed in your document. Click Change to replace the error with what is in the Suggestion box. Click Explain to open the Office Assistant, which will offer you reasons for this error.

If the red and green wavy lines distract you, you can turn them off:
   
Choose Tools Options from the menu bar. The Options dialog box appears. Click the Spelling & Grammar tab. Un-check the Check Spelling as You Type or Check Grammar as You Type so the check box so that it is empty. Click OK. Don't forget to use Spell and Grammar Check! Have you ever realized after typing a long paragraph that you accidentally left the Caps Lock on and all your letters are in Upper Case? Fortunately, you will not have to re-type the text to correct this mistake. Word offers a quick solution by allowing you to either select the Upper Case text and pressing Shift + F3 or clicking Format on the menu bar and selecting Change Case. Choose the correct option from the Change Case Dialog Box.

Using the Thesaurus:
 Click Tools on the Menu Bar.  Select Language and then follow the cascading menu to Thesaurus.
OR

 Use the quick key combination, Shift + F7
137 Section 3-6: Spelling and Grammar 137

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Section 3-6: Spelling and Grammar

138

Section 3-7:

Inserting Items Into a Word Document

By the end of the section, students should be able to:
       
Create a text box Move and Resize a Text Box Construct Tables Enter Text and Numbers into Tables Edit Tables Edit Objects Insert Pictures Edit Pictures

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Section 3-7: Inserting Items Into a Word Document

139

To Insert Text into the Text Box:     Click once inside the text box. often use Word's text box feature. click and drag the box until it is in the desired location. color. reports.  Select Text Box from the menu list. font size. To Create a Text Box:  Click Insert on the Menu Bar. Note: When you create a text box in Word 2003. announcements.  Left click and drag the text box until it is the appropriate size. make changes later. Text boxes can be formatted with shadings. the drawing canvas appears by default.  Hover your mouse pointer over the border until it becomes a crosshair with arrows.  Place your insertion point where you want your text box. (Select text first. borders. and graphics. The text box will by default contain a white background color and a thin black border.  Sizing handles (small circles) appear. making for an impressive display of your Word skills.) Moving and Resizing Text Boxes To Resize a Text Box:  Click once on one of the box's borders. or other types of publications.Create a Text Box Placing text inside of a Text Box helps focus the reader's eye on the page content.  The mouse pointer becomes a crosshair and a drawing canvas appears. The box is now highlighted. Newsletters.  Using this crosshair. 140 Section 3-7: Inserting Items Into a Word Document 140 . style. school projects.  Click and drag the sizing handle until the box is the desired size. Begin typing. flyers. To Move a Text Box:  Click once on the text box's border. Format text (change font. Release the left mouse button when ready. The canvas helps you arrange and resize the objects you are working with. etc) in the usual manner. The box is selected and a blinking insertion point appears inside the box. Hover the mouse pointer over any of the sizing handles (small circles) until it turns into a diagonally pointing arrow.

The Format Text Dialog Box
As mentioned earlier, the default for the text box in Word is a white background with a thin, black border. Using the Format Text Box dialog box, you can choose different fill colors and lines, size, layout, and textbox.

To Use the Format Text Box Dialog Box:
 Double click on a text box border. The Format Text Box dialog box appears.
OR

 Right-click on the text box border and select Format Text Box. The Format Text Box dialog box appears.

You can access the Text box feature from the Drawing toolbar.
 Click View on the Menu Bar.  Select Toolbar and then Drawing from the cascading menu. The Drawing toolbar appears at the bottom of your document.  Click the Text box button
Rectangle button. . Don't confuse this button with the Rectangle button. You cannot insert text using the

 The Text Box Dialog Box offers you several tabs to choose from:  Color and Lines: Fill text box with color, define the border colors, styles and weight  Size: Define a specific size  Layout: Text wrap and alignment  Textbox: Internal margins
141 Section 3-7: Inserting Items Into a Word Document 141

Working with Tables
Tables allow large amounts of text and/or numbers to be presented in an organized and easy to read fashion. Similar to columns, Tables can be challenging at first. Word has created an entire menu to help assist you in creating your first Table. A few important terms to know before you begin creating tables are: Row - A row runs horizontal in a table and is divided by borders. Borders - Separating lines in the table. Column - A column runs perpendicular in a table and is divided by borders. Cell - A cell is the box that is created when your rows and your columns intersect each other. The cell contains your data or information.

Creating Tables Using the Insert Table Dialog Box:
 Click Table on the Menu Bar.  Select Insert and then Table from the cascading menu. The Insert Table dialog box
appears.

 Determine the number of columns and rows you need in your table. You can add more later,
but save yourself some work. You can always add rows by pressing Tab at the end of a row.  To create a table as wide as your page, leave the Fixed Column Width setting on Auto.  Click OK. A table is inserted into your document.

Another automated way to create a quick table is by using the Insert Table Button on the Standard toolbar.

Creating Tables Using the Insert Table Button:
 Click the Insert Table Button .  Now, drag the number of columns and rows you want in your table.

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Custom-Made Tables
The Insert Table Dialog Box and Insert Table button offer a quick solution to making tables. If you would like to custom create your table by drawing it yourself, you can use the Draw Table button.

Creating Tables Using the Draw Tables Button:
 Open the Tables and Borders toolbar by clicking View on the Menu Bar, Select Toolbars and then Tables and Borders from
the Cascading Menu. The Tables and Borders toolbar will appear.

 Click the Draw Tables button on the Tables and Borders toolbar. The mouse pointer turns into a pencil.

   

Drag the pencil to create a rectangle about the size of the table you want. Release the mouse button. The border of the table appears in your document. Use the pencil again to draw in column and row borders. Click the Draw Table button again to change the pencil back into an I-beam.

If you make a mistake while drawing your table, you can erase both rows and columns by using the Eraser on the Tables and Borders toolbar. Once you select the Eraser, the pointer will change to resemble the Eraser Button. Drag the Eraser over parts of the table you wish to erase. When you are finished erasing, click the Eraser button again to put the Eraser away.

Entering Text
Click inside any table cell to begin entering text or numbers.

Moving Around in a Table:
 Use the Tab key or right arrow key to move right.  Use Shift + Tab or the left arrow key to move left.  The up and down arrow keys will move the insertion point above or below its current location.

Selecting Text in Tables:
A cell: triple click inside cell. A row: Move mouse to left of margins, point to the row, and click. Multiple rows: Select the first row, click and drag the number of rows desired. A column: Move the mouse above the column. It turns into a downward pointing arrow. Click once. Multiple columns: Select the first column, click and drag the number of columns desired. Entire Table: Choose Table and Select Table from the menu bar.

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Editing Tables
Formatting Text in Tables Fortunately, whatever you do to format text in a paragraph (make it bold green, for example), you can do to text in a table cell. Formatting text within a table can be accomplished through a variety of means, including the Formatting menu, the Tables and Borders toolbar, the Task Pane and keyboard shortcuts. Rotating Text in Tables Many advertisements, for sale signs, menus, and other creative documents use Word's text direction feature to change typical horizontal text to eye-catching vertical text. You can rotate text so it runs vertically, facing either the right or the left.

To Rotate Text in a Table Cell:
 Select the cell(s) you want to rotate.  Click the Change Text Direction button
: on the Tables and Borders toolbar.  Clicking the Change Text Direction button once turns text to the vertically left, the second click turns text to vertically right, and the third click will bring your text back to a horizontal position. The insertion point rotates when entering vertical text, but editing vertical text is really no different than editing horizontal text.

Inserting and Deleting Columns and Rows
Therefore, it is important to know how to insert and delete rows and columns in your existing table.

To Add Rows to Your Table:
 Move the insertion point to the last cell in the table and press
Tab.

To Delete Rows:
 Select the row(s) you want to delete.  Choose Table
OR Delete Rows.

To Insert Rows in the Middle of the Table:
 Place the insertion point anywhere in the table.  Choose Table
Insert Rows above OR Rows below.

 Right-click and choose Table
from the shortcut menu.

Delete

Rows

To Delete Single Table Cell:
 Place the insertion point inside the cell you wish to delete.  Choose Table
Delete

To Insert a Column:
 Position the mouse pointer where you want to column to be
located.

 Choose Table

Insert

Insert Columns to the Right or Insert Columns to the Left.

Cells from the menu bar. The Delete Cells dialog box appears.  Click Shift cells left, Shift cells up, Delete entire row, or Delete entire column.

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Click the New button to customize your own Table Style.  Click anywhere in the table and choose Table and then      Table AutoFormat. Rows. You can preview the Table Style in the Preview Box. Check out your changes using the Preview box. faxes. The Table AutoFormat dialog box appears.  Drag the border either left or right OR up and down.  The insertion point changes to a double-headed arrow. Scroll through the Table Styles until you find a table you like. select the entire Table and then choose Table AutoFit AutoFit to Contents. To Adjust Columns. reports and other items. 145 Section 3-7: Inserting Items Into a Word Document 145 . and Cell Size:  Hover the insertion point over any line in your table that borders the area you want to change. Word also offers templates for Tables. and cells. Click the Modify button to change parts of an existing Table Style. rows.Resizing Tables You may need to adjust the size of columns. AutoFormat Just as Word offers document templates for memos. Click OK. To use AutoFormat:  Create your table. Check and uncheck the options in the Apply special Formats to: sections to slightly change parts of your table. To automatically adjust the size.

To add these special features to your own table. Choose the Reveal Formatting Menu and look for the Table and Cell Headings.  Select the cells you want bordered. You can access many of the features from the Table and Borders Dialog box on the Task Pane. Add Shading To Apply Shading:  Select or place the insertion point inside the cell(s) you want shaded. trace the border(s) that you want to color. To Change Line Style or Line Weight on an Existing Table:  Click the drop down arrows (next to the buttons) to view and select from the list of choices. To Change the Border Color on an Existing Table:  Click the drop down arrow next to the Border Color button. you can use the Tables and Borders toolbar.  Click the Outside Border button drop down menu and choose the location of your border.  Select a color. 146 Section 3-7: Inserting Items Into a Word Document 146 . and Border Color you would like. A shading color menu appears.  Click the Shading Color button drop down arrow.Adding Borders Many of the tables in the AutoFormat Dialog Box use unique borders and shading options.  The mouse pointer turns into a pencil  Trace the line(s) you want to change.  Using the pencil. A color menu appears. Line Weight.  Click on a color. Your cell(s) are automatically shaded. The I-beam becomes the pencil.  Click anywhere outside the table to change to pencil back into the I-beam. To Apply a Border:  Select the Line Style.

perfect circles. and Textboxes 2.Introduction to Word Graphics Now that you are comfortable adding and formatting text. AutoShapes are inserted (on their own layer) with the In front of text wrapping style applied. OR  Click the Drawing button on the Standard toolbar. Curves. or perfect squares.  Drag the crosshair from a starting point until the object is the desired size. lines with arrows. and many types of shapes into your document. columns.  Release the mouse button to end the drawing object and turn off the Drawing tool.  Line Tool  Arrow Tool  Rectangle Tool  Oval Tool  The mouse pointer changes to a crosshair . The Drawing Toolbar offers many options for including lines.  Choose an AutoShape from the AutoShape drop down menu. and tables.  The Drawing toolbar will appear. Drawing objects include: 1. 147 Section 3-7: Inserting Items Into a Word Document 147 . OR  Click any of the drawing tools in the first group of buttons. headers and footers. let's learn to enhance your documents by adding objects and pictures. Hold the Shift key down to create straight lines. AutoShapes: including Lines. WordArt drawing objects Drawing Objects To Draw Lines and Shapes:  Open the Drawing toolbar by clicking View on the Menu Bar. OR  Right-click on any toolbar and select drawing. Select Toolbars and then Drawing from the Cascading Menu.

 Click the WordArt button on the Drawing toolbar     The WordArt gallery opens. and appear metallic or wooden and much. Changes the line style of a selected object. Changes the text color of a selected object. slant. Edit the font. Fill color allow you to color all selected drawing objects. you can create text graphics that bend. To select several objects hold down the Shift key and click on each object. Changes the style of arrow. Includes solid and dotted lines. Here are just a few examples of what WordArt allows you to do: To Insert WordArt:  Place the insertion point where you would like to insert WordArt. Using WordArt. WordArt can even be shadowed.WordArt Drawing Objects Also included on the Drawing toolbar is the WordArt Feature. Formatting Drawing Objects Use the Drawing toolbar to format AutoShapes and WordArt. and style. Choose (click) a WordArt style. rotated. Click OK. Changes the line style of a selected object. skewed. No fill is the color white. Gives selected object some depth. Gives selected object a 3D effect . Change the line color of a selected object. size. much more. and stretched. . 148 Section 3-7: Inserting Items Into a Word Document 148 . or use the Select Objects tool. The Edit WordArt Text dialog box appears.

clip art). Word will search through All Media Files. The Clip Gallery is just an easy place to store clips you want to use again and again. Inserting Pictures from your Computer A picture doesn't have to be in the Clip Gallery in order for you to insert it into your document. To change your Search For text: Click the Modify button below the clip art results To preview video and sound clips.  Search in: . Word will search through All Collections.  Select Picture and From File from the cascading menu.  Double-click the clip art or picture to add to the document. To Delete a Picture:  Select the image (click on it).  Click Insert on the Menu Bar. photographs.  Results should be: . To Insert a Picture that is NOT in the Clip Gallery:  Click Insert from the Menu Bar.specifies where Word will search for clip art. To Insert Clip Art:  Place the insertion point where you want to insert the clip. The Insert Clip Art menu opens on the Task Pane. click the appropriate tab and click the Play button to preview the file.specified what type of file Word will search for (video.  Locate and select the file to insert the selected picture into your document. AND  Specify your search by using the Other Search Options. As long as the check box for All Media Types is checked.Inserting Clip Art Word comes bundled with hundreds of Clip Art images that are copyright free and available for your personal use. 149 Section 3-7: Inserting Items Into a Word Document 149 .  Press the delete key on your keyboard.  Type a keyword in the Search Text: field.  Click Search. As long as the check box for Everywhere is checked. audio.  Select Picture and then Clip Art from the cascading menu. The Insert Picture dialog box opens.

bottom or side handles. thus changing the proportion. Sizing Handles You have two options when sizing your graphics. By default. 150 Section 3-7: Inserting Items Into a Word Document 150 . Be careful. If it is important to maintain proportions. of the picture. You can also drag the image anywhere on the page. hold down the CTRL key while dragging the mouse. If you do not need to maintain the graphic's proportions. you can use the top. then you should use the corner handles to re-size the image. it is aligned to the left margin. Changing Size While Not Maintaining Proportions: If any of the middle handles are dragged (top. OR  Use the Alignment buttons on the Formatting toolbar.  The I-beam turns into a white pointer with a little box under it as you move the picture.Moving Clips Once you have inserted a graphic into your document you can re-position the graphic until it is in the appropriate location. or scale. you can change the alignment so the graphic is right-aligned or centered. just as you would text. Changing Size While Maintaining Proportions:  Click the image you want to re-size.  Place the cursor over one of the corner handles. which will prevent the image from looking skewed. using only the sizing handle can make your pictures blurry and distorted.  Use your mouse to drag a selected clip to any position on the page. only the height and width changes. The cursor will change into a double-headed arrow. bottom. To Move a Clip:  Select the clip. However. To keep the center of an object in the same place.  Drag the handles until the image is the size you need. when a picture is imported into Word. right. or left handles).

Black & White. but you may notice the picture is too dark or too bright for your liking. All other buttons affect the entire picture. You can adjust your picture using the Picture toolbar. Crop. and Set Transparent Color buttons are used with areas of the picture. To use the Picture Toolbar:  Right-click the picture.  Choose Show Picture Toolbar from the shortcut menu. Recolor Object. Name of Button Use it to: Insert Picture from File Color More Contrast Less Contrast More Brightness Less Brightness Crop Rotate Left Line Style Compress Pictures Text Wrap Format Picture Set Transparent Color Reset Picture Insert another picture Automatic.Changing the Appearance of your Pictures Sometimes you may need to not only adjust the sizing of your pictures. Grayscale. or Watermark Increase color intensity Decrease color intensity Add white to lighten all colors Add black to darken the color Cut the sides of an image Each click turns the image by 90 degrees to the left Customize the border of an image Changes the Resolution of your image Set how text wraps around the image Displays the Format Picture Dialog Box Use eyedropper to make areas of the picture transparent (mainly for web graphics) Return picture to original format 151 Section 3-7: Inserting Items Into a Word Document 151 .

152 Section 3-7: Inserting Items Into a Word Document 152 .

Section 3-8: Printing By the end of this section. learners should be able to:  Use Print Preview  Use Page Setup  Print 153 Section 3-8: Printing 153 .

It will look something like this: 154 Section 3-8: Printing 154 . your file will now be in Print Preview mode. Once you have accessed Print Preview.  Choose File Print Preview from the menu bar. preventing a waste of paper and ink. (Ctrl + P) OR  Click the Print Preview button on the Standard toolbar. To use print preview:  Open the file you want to preview.Print Preview Print Preview allows you to see how your file looks before you print.

The Shrink to Fit button will decrease the font size of each font used in the file. To exit print preview mode.  The Print button prints the file. You can undo Shrink To Fit by clicking Undo Shrink To Fit on the Edit menu. The Close Preview button closes Print Preview mode. Click the text in the area you want to edit. click the Close button. returning you to the previous view of the file. Once you save the file. The tools available on the Print Preview toolbar help you view and edit your document before you print it. Click the Magnifier (to turn off magnification). To edit text in print preview:       Choose File Print Preview or click the Print Preview button on the Standard toolbar.  The Magnifier button turns the mouse pointer into a small magnifying glass.in the center of it. the file will enlarge when you left click. Editing Text in Print Preview You can edit text while in Print Preview mode. click the Magnifier.Print Preview Toolbar Print Preview mode shows you how your file is formatted. When the pointer becomes an I-beam. When you click the Multiple Pages button. Click the button again to turn the magnifier off. edit your file. Click the button again to turn the ruler off. The Zoom drop down box lets you view your file under a specified magnification level. then click on the file. it's difficult to restore the document to its original font sizes. preventing small amounts of text on the last page of a document. When the magnifying glass has a . When the magnifying glass has a + in the center of        it. the file will decrease in size. Highlight the number of pages you wish to display in Print Preview. a small drop down menu will display. The One Page button will display one page at a time. The View Ruler button will display the ruler. or click Close Full Screen on the floating Full Screen toolbar. 155 Section 3-8: Printing 155 . Click the button again to turn the Full Screen feature off. To return to the original magnification. The Full Screen button will display your file on your entire screen. The program zooms in on the area.

click the Portrait (prints text so the page is taller than it is wide) or Landscape (prints text so the page is wider than it is tall) option.  Use the Paper source section to determine what paper source you're using. To open Page Setup:  Choose File Page Setup from the menu bar. you may want to use the Page Setup feature to define your page margins. allowing you to add and customize borders. format the section the way you wish. You can insert text or graphics in headers and footers. Headers and Footers are in the top and bottom margins of each page in a file. Click OK when you've made necessary changes. allowing you to add and position line numbering.  Preview will show you a thumbnail view of how your document will appear when printed. Bottom.  Preview will show you a thumbnail view of how your document will appear when printed. The Borders button opens the Borders and Shading dialog box. paper size. Page Setup's Layout tab  Use Sections to vary the layout of a file within a page or between pages by in      serting section breaks to divide the document into sections. The Default button allows you to change the default setting for Page Setup. page borders.Page Setup Before printing your files. or Right boxes to define the margins. The Line Numbers button opens the Line Numbers dialog box. Preview will show you a thumbnail view of how your document will appear when printed.  Use the Multiple pages drop down box to determine how many pages you want to print on each page and other margin options.  The Page Setup dialog box appears. and page orientation among other things. 156 Section 3-8: Printing 156 . Page Setup's Paper tab  Click the Paper tab and click the Paper Size list box to define the paper size. and shading. Page Setup's Margins tab  Click the Top.  The Print Options button gives you more printing options. Left. Use the Width and Height boxes to set a specific paper size. Use this section to adjust header and footer layout.  To define page orientation. Page Setup appears slightly differently in each of the Office programs. Then.

blotchy. If not. Also.  The file automatically prints. Make sure the printer is plugged in. Note: Print capabilities differ slightly in each of the Office programs. Click Add a Printer and follow the instructions in the Add Printer Wizard.  Make sure the printer is switched to Online mode. The Print dialog box will not appear. or even blank. Most printers have a flashing light to indicate a jam. (Ctrl + P)  The Print dialog box appears. If it is switched to Offline mode. Troubleshooting Printing Problems  Take care of the basics.  Make sure the printer cable is properly connected to the printer and to the computer. you will not be able to print.  Check to see if there is a paper jam. you may need to add it. printed documents may appear streaky.Printing To print your work:  Choose File Print from the menu bar. cartridge or ribbon is fresh and adequate. 157 Section 3-8: Printing 157 . If an icon for your printer doesn't appear. Click the Paper Size tab. if the paper size selected differs from the one in the paper tray. In Windows 2003. check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. try restarting your computer. There is usually a button on your printer's control panel. OR  Use the Print button on the Standard toolbar. it will not print. If you printer still doesn't appear. select File Page Setup. turned on and has paper in it. To choose a paper size.  Make sure the computer knows what printer you are using.  Check to see that the printer toner.

158 Section 3-8: Printing 158 .

159 I want to put another page number on here so here I go 159 .

160

I want to put another page number on here so here I go

160

Section 4-1:

The History and Definition of the Internet

By the end of this section, learners should be able to:
     
Briefly explain a short history of the Internet Briefly explain a local area network (LAN) and wide area network (WAN) Briefly explain servers and clients Understand how the Internet works (on a basic level) Briefly explain the World Wide Web Understand some important web-related terms

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A Brief History of the Internet
In 1969, the US Department of Defense started a project to allow researchers and military personnel to communicate with each other in an emergency. The project was called ARPAnet and it is the foundation of the Internet. Throughout the 1970's, what would later become the Internet was developed. While mostly military personnel and scientists used it in its early days, the advent of the World Wide Web in the early 1990's changed all that. Today, the Internet is not owned or operated by any one entity. This worldwide computer network allows people to communicate and exchange information in new ways. According to www.commerce.net, in April of 1999, there were 92.2 million Internet users over the age of 16 in the United States and Canada. By 2005, it is predicted 75% of the total US population will be online.

What is the Internet?
The Internet is the largest computer network in the world, connecting millions of computers. A network is a group of two or more computer systems linked together.

There are two types of computer networks:

Local Area Network (LAN): A LAN is two or more connected computers sharing certain resources in a relatively small geographic location (the same building, for example).

Wide Area Network (WAN): A WAN typically consists of 2 or more LANs. The computers are farther apart and are linked by telephone lines, dedicated telephone lines, or radio waves. The Internet is the largest Wide Area Network (WAN) in existence.

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Servers
All computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients. In a network, clients and servers communicate with one another.

A server is the common source that :
 Provides shared services (for example, network security measures) with other machines
AND

 Manages resources (for example, one printer many people use) in a network.
The term server is often used to describe the hardware (computer), but the term also refers to the software (application) running on the computer. Many servers are dedicated, meaning they only perform specific tasks.

For example:
 An email server is a computer that has software running on it allowing it to "serve" email-related services.  A web server has software running on it that allows it to "serve" web-related services.

Clients
Remember, all computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients, which communicate with one another. Independent computers connected to a server are called clients. Most likely, your home or office computer does not provide services to other computers. Therefore, it is a client. Clients run multiple client software applications that perform specific functions.

For example:
 An email application such as Microsoft Outlook is client software.  Your web browser (such as Internet Explorer or Netscape) is client software.

Servers and Clients Communicate
 Your computer (client hardware) is running a web    
browser such as Internet Explorer (client software). When you want to surf the web, your browser connects to a remote server and requests a web page. The remote server (server hardware) runs web server software (server software). The web server sends the web page to your computer's web browser. Your web browser displays the page.

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The World Wide Web (WWW)
As you now know, the Internet is the physical computer network (computer, monitor, modem, cables, phone lines, etc).

So, what is the World Wide Web?
 Tim Berners-Lee, a software engineer, invented the World Wide Web in 1991.  The Web is a system of Internet servers that support specially-formatted documents.  These specially formatted documents are text documents created in HTML, a formatting language. In conjunction with the
World Wide Web, your web browser interprets these text documents so they become web pages.  Web pages contain formatted text, graphics, sound, animation, and video, allowing point and click navigation. Before the Web, the Internet was mostly text-based. To use it, you had to know lots of keyboard command prompts, making it largely unusable to the average person. The World Wide Web changed all that.

Some Important Web Terms:
WWW
Also called the Web or World Wide Web. See previous page for full definition.

Web Browser
A piece of software used to navigate the Web. Internet Explorer and Netscape are web browsers.

GUI (Graphical User Interface)
A GUI (pronounced GOO-ee) takes advantage of your computer's graphics (picture) capabilities to increase ease of use. For example, the buttons you point and click to surf the web is part of your web browser's GUI. Most operating systems include a GUI, such as Windows and Mac OS. In the past, there was no pointing and clicking; rather, the user had to know a command language to operate the computer.

HTML (Hypertext Markup Language)
The formatting language used to create web documents.

Hypertext
The system of electronically linking words or pictures to other words or pictures.

URL (Uniform Resource Locator)
Each web page has its own address on the Internet, which is called a URL. To recognize one another over the Internet, computers convert human-friendly addresses like www.gcflearnfree.org to numerical IP addresses.

HTTP (Hypertext Transfer Protocol)
You may have noticed the http:// preceding URLs. For example: http://www.gcflearnfree.org. The first part of the URL, usually HTTP, indicates the file type. HTTP, the system for transferring web documents, defines how messages are formatted and transmitted over the Internet. 164 Section 4-1: The History and Definition of the Internet 164

Section 4-2:

Connecting to the Internet

By the end of this section, learners should be able to:
       
List the four requirements necessary to access the Internet Define a modem Define a web browser Understand the function of an Internet Service Provider (ISP) Discuss the need for speed Discuss bandwidth Discuss the different levels of Internet access available Research the levels of access in your living area

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Section 4-2: Connecting to the Internet

165

Connecting to the Internet
In the previous sections, you learned a short history of the Internet, how the Internet works, what the Web is, and some important Web terms.

In this section, you will learn what you need to access the Internet:
1. 2. 3. 4.
Computer Modem Web Browser Internet Service Provider

Modems and Web Browsers
To connect to the Internet, your computer requires a modem and a web browser.

What is a modem?
 A modem is a device that converts a computer's outgoing data to a format that can be transferred via telephone lines. Modems
can also convert incoming data so the computer can read it.  A modem can be located inside or outside your computer. Some of the different types of modems are internal, external, voice/data, and fax modems.

What is a web browser?
 Remember, along with a computer equipped with a modem, you need a piece of software called a web browser to navigate the
Web.  Internet Explorer and Netscape are examples of web browsers.

Internet Service Providers
To access the Internet, you need a computer equipped with a modem and web browser, but you'll also need an ISP. Internet Service Providers (ISPs) are companies that provide access to the Internet. For a monthly fee (and an initial activation fee), you can purchase a software package from your ISP. These packages feature different levels of Internet access. Flat-rate service will buy you unlimited hours, whereas a less-expensive hourly package buys limited Internet access. In either case, the speed with which you access the Internet factors into how much you pay per month.

The ISP software package usually includes:
 Username. A unique name used to gain access to a computer system.  Password. A combination of keyboard characters. Used in combination with a username, passwords allow access to restricted
computer information. It is important to keep passwords secret.  Access phone number. For example, (919) 555-5555.

If you connect to the Internet at work, you may be part of a LAN (local area network) that shares network resources. To gain Internet access, your employer contracted with an ISP. 166 Section 4-2: Connecting to the Internet 166

the Internet is a physical network (phone lines. or a 6-lane interstate?) How much traffic will be on the road at any given time? Is there any construction? The Internet is similar to the roadway example.000 bits per second. to access the latest web technologies. 4-lane roads.8K bits per second  33. users need more speed. To estimate your commute. Data has to travel through that physical network.The Need for Speed If you surf the Web frequently. modems are measured in terms of bits per second (bps).6K bits per second  1998-Present  56K bits per second  Almost 10 Million bits per second (Asymmetric Digital Subscriber Line. the faster you can connect and surf. modems (a device used to access the Internet) were built that were capable of faster data transmission rates. Faster data transmission means:  Faster web pages  Faster email services  Music. A bit is a unit of measurement that measures the transfer of data. 167 Section 4-2: Connecting to the Internet 167 . You have to travel through a physical network of roadways to travel from home to work. you are probably used to waiting. (ADSL). and waiting. Slow Internet access means some users are unable to access certain web pages. your modem may be capable of transferring 56. sound. and video. Let's say you want to estimate the time it takes for you to commute from home to work. For example. So. or at all. Fast data transmission often depends on bandwidth.2K bits per second  28. especially those loaded with graphics. Bandwidth is the amount of data actually being sent through a network circuit. if you have a 56K modem. animation. Too much traffic on the network means you may be unable to connect at a fast rate. Cable modems) All About Bandwidth A fast modem doesn't ensure fast transmission rates. Data Transmission Rates:  Early 90's  19. and waiting some more. or information. Did You Know? Eight bits of data is roughly the amount that you enter each time you tap a key on your keyboard. In response to the need for speed. Remember. consider:      What is the speed limit? Where are you located (big city or rural setting?) How big (wide) is the road? (2-lane roads. The more open and wider your network is. and video plays smoothly Data Transmission Rates At higher speeds. etc).

168 Section 4-2: Connecting to the Internet 168 . etc). Upload speeds can be limited to as low as 28. More bandwidth results in improved streaming audio/ video.  Cost-includes installation fees and monthly charges (around $40. application programs. Cons:  Availability-limited to homes/businesses with a dedicated copper wire running between it and the phone company's nearest central office.00 per month).  A firewall is necessary to ensure home network security  Service is not infallible. More bandwidth results in improved streaming audio/video. Convenient for homes already wired with cable access. Cons:  Requires special equipment that can drive up your cost. making it impossible to receive phone calls unless another line is installed.  Cost-includes installation fees and monthly charges (around $50.  Uses digital rather than analog signals to transmit data. Faster than a 56K dial-up modem.Can be limited to speeds of 28. with download speeds approaching 56K under only perfect conditions. Can connect multiple computers on a single line.00 per month). Cable Modem Pros:  Uses coaxial and/or fiber-optic cable rather than phone       lines for data transmission. Faster than a 56K dial-up modem. online games. DSL (Digital Subscriber Line) Pros:  Can fall back to slower speeds if the line cannot handle the      modem's fastest speed. Can fall back to slower speeds if the line cannot handle the modem's fastest speed. video conferencing and other high-bandwidth services.8. Cons:  Dial-up connection uses existing phone line.What Type of Access is Available to You? Many ISPs offer different levels of Internet access. telephone calling.8K to 33. spontaneously terminated sessions. leading to "always on" access.  Data is not compressed so transmission rates can be comparable to 56k-at more cost. online games.6K. Cons:  Availability-limited to homes/businesses with cable access.  Lower cost-usually around $22. so performance doesn't depend on your distance from a central cable office.  Need a firewall to ensure home network security  Service is not infallible. video conferencing and other high-bandwidth services.00 per month or less. Can connect multiple computers on a single line. Uses the existing phone line in most cases. Does not tie up existing phone line. Does not tie up existing phone line.  Slow -.  May be replaced by other technologies. 56K Dial-up Pros:  Uses existing phone lines. application programs.  Service can be somewhat unreliable (busy signals. leading to "always on" access.  Often requires commitment to a cable TV package. ISDN (Integrated Services Digital Network) Pros:  Can provide 2-4 times the speed of a 56K modem. telephone calling.

Section 4-3: Using Internet Explorer By the end of this section. and Explorer bar Move and resize toolbars Customize the Standard button toolbar Understanding tabbed browsing Set a home page Access Favorites Add to Favorites Organize Favorites Rename and Delete Favorites Access History Customize History Search using Internet Explorer Save pictures Copy and paste text from a web page Email a link Print a web page Use the highlighting feature Change text size and font Change text and link color 169 Section 4-3: Using Internet Explorer 169 . Status bar. Status bar. learners should be able to:                          Review web browser basics Discuss cached web pages Refresh and stop web pages Define a search engine and provide an example Demonstrate effective searching techniques Identify IE's toolbars. and Explorer bar Show and hide toolbars.

click the Forward button. have you tried clicking the address bar's drop down menu to display a list of sites you've recently visited? What about the Back and Forward button's drop down lists of recently visited sites? If you've used any of the methods listed above to surf the Web. Click the drop down menu to the right of the back and forward buttons to view and select from a list of recently visited sites. you are using your web browser's cache. This makes surfing the web faster and easier. click your Back button. and the entire address displays? Or. Your web browser stores recently visited sites (as temporary Internet files) on your computer's hard disk.Browser Basics If you found our web site. To visit a web page. Cache Have you ever started typing your favorite website's address. type the URL in the address bar and hit the Enter (Return) key on your keyboard. the browser displays the pages from the cache instead of requesting them from the web server. you're already familiar with your web browser's basic tools such as the Back button. Forward button and Address bar. To return to the page you visited before you clicked the Back button. 170 Section 4-3: Using Internet Explorer 170 . Here is a quick review of web browser basics:     To return to the last page you viewed. When you revisit your favorite sites.

For example.) For example. To do so. Some search engines support a plus sign (+) in place of AND. Wildcards. or Macs instead of Macintoshes may yield different results. If you use slang or parts of words. AND. Most browsers include a Refresh button on the toolbar. Put quotes around a phrase so each word in the phrase isn't searched for separately. George Washington OR Bush. Search Engines Instead of trying to guess where certain information may be located on the Web. Use AND (all caps) to search for multiple words that must appear in a web page. you may not be getting the most up-to-date information a site has to offer. the search engine searches for each of the words individually in a web page. free AND coupon. File Not Found. Phrases. For example. free online computer training. or postmarital. but your results may be too broad." the search engine searches for that entire phrase in a web page. Most search engines allow you to search using plain language relevant to the topic of interest. post* could produce postwar. OR. The percentage symbol (%) can be used to replace only one character. and spell them correctly. Refreshing requests fresh pages from the web server rather than from the cache stored on your machine's disk. Goodwill. "Error 404. casserole NOT chicken NOT beef. or a news-driven website. goodwill. you may have some luck. search engines allow you to search both the Web and newsgroups. The asterisk (*) can be used to replace multiple characters. or reload.Refreshing and Stopping Web Pages While using your browser's cache may increase ease of use. you need to refresh. For example. Use OR (all caps) to include any of the search words (rather than most. if you simply type. 171 Section 4-3: Using Internet Explorer 171 . Use correct spelling. (F5) Most browsers include a Stop button on the toolbar. Goodwills. or free + coupon. when viewing a discussion forum. NOT. if you put quotes around "free online computer training. For example. For example. postgame. and Good Will may yield different results. Tips for Effective Searching Beware of using slang or partial words. a web page. Be aware of pluralizing your words. A search engine searches for keywords and returns a list of documents where the keywords can be found.  You get a message that a web page cannot be displayed." Stop a web page when:  You want to stop a web page from loading. For example.  You mistyped a URL. However.  A page is taking too long to load. flick instead of movie. meaning you don't have to know any special programming tricks to effectively search the Web. (Esc) Refresh a web page when:  You want to view the latest version of the page. For example. For example. and capitalization. good will. Use NOT (all caps) to exclude certain words or phrases.

waiting for reply. particularly for security reasons. History list. It is always a good idea to display the Status bar. indicates when a web site is found. It's a convenient way of accessing the Favorites list. and Print buttons. Also in the address bar are the Refresh and Stop buttons. or if you have a secure connection. Status bar and Favorites Center Internet Explorer's Status bar and Favorites Center offer additional web navigation methods. The Search Box is to the right of the address bar. or URL. You can search for something by typing in the box and pressing the magnifying glass button. Favorites. Forward. The Favorites Center is a sidebar located in the left side of the IE window. of the web page you are currently visiting. The Status bar.Toolbars Internet Explorer features customizable toolbars to help you navigate the Web. located at the bottom of the IE window. History. Type new URLs or search terms into the Address bar. Note that the Favorites is not made visible unless you choose it. The Standard buttons bar displays commonly used buttons such as the Back. 172 Section 4-3: Using Internet Explorer 172 . The Address bar displays the address. loading. and Search function.

To show or hide the toolbars. Status Bar. or right. you can show and hide the toolbars. and Favorites Center.  Click the clear or show the checkmark for each item. down. toolbars "snap" to the outer edge of the IE window. Click and drag until toolbar is desired size. Customizing Toolbars In newer versions of Internet Explorer. Explorer Bar and Favorites Center In newer versions of Internet Explorer. you can move and resize the toolbars. Explorer bar. or Favorites Center  Click then choose Toolbars. Explorer Bar.  When moved. Status Bar. left. The mouse pointer becomes a double-headed arrow. To move a toolbar:  Look for the resize/move toolbar handle.  Click and drag a toolbar up. Hover your mouse pointer over the resize/move toolbar handle.  Hover your mouse pointer over the resize/move toolbar handle. To resize a toolbar:     173 Look for the resize/move toolbar handle. Section 4-3: Using Internet Explorer 173 .  The mouse pointer becomes a double-headed arrow. Status bar. OR  Right-click the toolbar and click to clear or show the checkmark for each item.Show and Hide Toolbars.

Add or remove a button from the Standard button bar:  Click OR then choose Toolbars Customize. The Customize Toolbar dialog box opens. there is a list of Available toolbar buttons. To change the text options featured on your buttons:  Right-click the toolbar choose Customize Command Bar. click to select a button you would like to add or remove. Choose from:  Show all text labels  Show selective text  Show only icons To change the size of your button icons:  Right-click the toolbar choose Use large icons. Click Close to display new options.         Right-click the toolbar and click Customize.  Click to clear or show the checkmark for each item. 174 Section 4-3: Using Internet Explorer 174 . You can even change the appearance of your buttons. Click the Add or Remove button. In the left-hand scroll box.Customizing the Standard Button Bar: You can further customize the Standard button toolbar by adding or removing Standard buttons. The button is now added or removed from the toolbar. In the right-hand scroll box. In either scroll box. there is a list of Current toolbar buttons.

such as blue. In older versions of Internet Explorer. The small tab will always be the last one on the right. the one you are currently looking at will appear to be in front of the other tabs and highlighted in a darker. Type the website in the address bar. has incorporated a new feature known as tabbed browsing. besides having a new look. you had to start a new browser window every time. 175 Section 4-3: Using Internet Explorer 175 . you can have more than one web page going without having to open another Internet Explorer window.Understanding Tabbed Browsing Internet Explorer 7. Closing tabs (Note: You must have more than one tab open)  OR  Press Ctrl + W Click the x on the right corner of the tab. such as gray. Each tab is it’s own webpage Click here to create a new tab Current tab Creating a new tab   OR  Click on the small tab next to your current tab. Press Ctrl + T When you have more then one tab (webpage) open. The webpage will open in a new tab. while the non-active tabs will be in a lighter color. if you wanted to have more than one web page open. Choose Open in New Tab. Opening a linked page in a new tab    Right-click on a link. Using tabbed browsing.

 Type a new URL in the home page section of the General tab. or if you want to use the webpage as your only home page. The Internet Options dialog box opens.microsoft.  The Use Default button sets www.  Click OK.Setting a Home page Your home page is the first page you see when you start Internet Explorer (IE). then choose Add or  A dialog box asks you if you want to add the page you’re on to your home page tabs. Click the circle next to the option you’d like to choose.  Click Yes. This option is beneficial to those who don't want to begin each Internet session waiting for a home page to load. button on the toolbar.  Click OK. if you want to start each Internet session with GCF Global Learning. click the General tab. Change your home page to make surfing the Web easier and more convenient. OR  Click the arrow on the Home change homepage. To change the Home Page:  Choose Tools Internet Options from the IE menu bar. OR  If you like the current page and want to set it as your new home page. you might prefer http://www. http://www.weather.org should be your home page.com as your home page.gcflearnfree. For example. 176 Section 4-3: Using Internet Explorer 176 .com as your home page.  The Use Blank button sets a blank page as your home page. If you like to check the weather every time you log on. click the Use Current button.  If not already selected.

and organize your Favorites.  The Favorites Center appears on the left. To access Favorites from the Favorites Center:  Press the Favorites Center button on the toolbar.  Choose Favorites from the IE menu bar. You can keep track of your favorite sites without having to remember long URLs using the Favorites feature. You can access.Access Favorites When surfing the Web. you have probably found a number of sites you'd like to return to in the future. add to. find.  Click a Favorite to go to that web page. To access Favorites from the IE menu bar:  Press the Alt key on the keyboard to bring up the menu bar.  Click a Favorite to go to that web page. (Ctrl + I)  A Favorites list appears. You may need to click the double arrow at the bottom of the list to expand your choices. 177 Section 4-3: Using Internet Explorer 177 . This feature comes with some pre-existing Favorites you may or may not find useful. Click on Favorites if not already there and the list will appear.

" Change the page title if you wish. The page title appears in the Name text box. For example.  Click Add to add it to your Favorites list.Add to Favorites To add to Favorites using the IE menu bar:  Go to the page you want to add to your Favorites.org.  Choose Favorites Add to Favorites from the IE menu bar. "GCF" may be adequate. Rename the page if you wish. To add to Favorites using the Favorites Center:       Click the Add to Favorites button on the toolbar. Click Add to add it to your Favorites list.  Press the Alt key on the keyboard to bring up the menu bar. Click the Add to Favorites in the drop-down menu.gcflearnfree. 178 Section 4-3: Using Internet Explorer 178 .  The Add Favorite dialog box opens. Your new Favorite appears in the Favorites list. The Add Favorite dialog box opens.  The page title appears in the Name text box. For example: http://www. For example: "Welcome to GCF Global Learning Community Center.

There are several methods of organizing your Favorites.  The Organize Favorites dialog box opens. To Organize Favorites:  Press the Alt key on the keyboard to bring up the menu bar.Organizing Favorites Once you add several Favorites.  Click a Favorite you want to organize. you may want to organize them in folders.  Drag and drop any Favorite into a preexisting folder. and Delete. OR  Working in the Organize Favorites dialog box. click the Move to Folder button and drag and drop Favorites into folders. Rename. 179 Section 4-3: Using Internet Explorer 179 . Use this dialog box to Create a New Folder. Move to Folder.  Choose Favorites Organize Favorites from the IE menu bar. OR  Press the Alt key on the keyboard to bring up the menu bar.  Drag and drop Favorites into folders.  Choose Favorites Organize Favorites from the IE menu bar.  The Organize Favorites dialog box opens.

Click the Create Folder button.  Choose Favorites Organize Favorites from the IE menu bar. 180 Section 4-3: Using Internet Explorer 180 . Click OK again to close the Add Favorite dialog box and add the new folder to your Favorites list.  The Organize Favorites dialog box opens. Choose Favorites Add to Favorites from the IE menu bar.Creating New Folders You may need to create new folders in order to keep your Favorites organized. The Create New Folder dialog box opens. ready to be renamed. Click the New Folder button. To Create a New Folder:        Press the Alt key on the keyboard to bring up the menu bar. OR  Press the Alt key on the keyboard to bring up the menu bar.  A new folder is created. The Add Favorite dialog box opens. Name the folder and click OK.

OR  Use the Organize Favorites dialog box. OR  Use the Organize Favorites dialog box. right-click a Favorite. Choose Yes.Renaming and Deleting Favorites You may need to rename or delete Favorites. To Delete a Favorite:  In the Favorites Center list. right-click a Favorite. To Rename a Favorite:  In the Favorites Center list. 181 Section 4-3: Using Internet Explorer 181 . Choose delete from the shortcut menu. Choose rename from the shortcut menu.  The name is now highlighted. ready to be changed.  A confirmation message appears.

 Click the web page icon to display the web page. 182 Section 4-3: Using Internet Explorer 182 . you can find pages you've recently visited in the last few days.  To view.  Click a week or day.  Click a folder to display individual pages. To access your History using the Favorites Center:  Press the Alt key on the keyboard to bring up the menu bar. Customizing your History List You can specify how many pages are saved in your History list. Click the General tab In the Browsing history area. To see a list of pages you've recently visited:  Click the down arrow at the end of the Address bar. change the number of days that the History list keeps track of your pages. click any site from the list.  Click the History button.  Click the Delete button in the Browsing history area to clear your history and temporarily free up disk space on your computer. To specify how many pages are saved in the History list:     Choose Tools Internet Options from the IE menu bar.  Choose View Explorer bar History  The Favorites Center opens and the History list appears in the left side of the window. To hide the Explorer's bar's History list:  Click the X in the upper right. OR  Press the Favorites Center button on the toolbar. click the Settings button In the History area.History Using the History feature. Click OK.

Search You can also look for web pages using the Search function. Choose a link that interests you.  Click the magnifying glass button to search.  Plug in any key words you think the page contained in the Find a web page containing text box. Press Enter on the keyboard.  Results display in the bar. Searching with the Search bar:  The Search bar is located to the right of the address bar. Searching from the Address bar:     Type in any key words you think the page may contain. 183 Section 4-3: Using Internet Explorer 183 . Your chosen search provider’s results display in a web page. Click links that interest you.

184 Section 4-3: Using Internet Explorer 184 . choose Set as Background from the shortcut menu. To save pictures:      Go to the web page that features a picture you want to save. Right-click the item you want to save.  Click Save. You can also save specific pictures. Minimize the window. The default save location is My Pictures. The shortcut menu opens. Your new wallpaper should display.  Rename the image in the File name text box if needed. Right-click the image. It will be saved in the list as Internet Explorer wallpaper. The Save Picture dialog box opens.Saving Pictures It's easy to return to previously visited web pages using tools such as Favorites and History. To set a web page image as desktop wallpaper:      Go to the web page. Click the Save in drop down box arrow to navigate to a new save location. or links from web pages for later reference. Choose Save Picture As from the shortcut menu. Each new graphic you set as wallpaper will replace the old one. text.

To copy and paste text from a web page:  Go to the web page. This may be convenient.  Choose Edit Paste from the menu bar or right-click and choose Paste from the shortcut menu to paste the text into the document of choice (for example. for example. a Word document). such as Word. Compose your email message. Send the message.  Choose Edit Copy from your web browser's menu bar or right -click the text and choose Copy from the shortcut menu. (an online newspaper. you might want to copy and paste text. Compose your email message. for example). Emailing Links While surfing the Internet. Right-click and choose Copy from the shortcut menu.  In the Address box. Click Page by Email or Link by Email.org.  Open another application. you may come across an interesting site you want to share with friends or family. There are several different methods of sending a web page via email. For example:      http://www. but you may want to be wary of who you give your email address to. Right-click the body of the email message. 185 Section 4-3: Using Internet Explorer 185 . Some web pages include a "Tell A Friend" or "Email this Article" feature. You need to specially configure your e-mail program for the send a link in email method to work. and choose Paste from the shortcut menu. Open your email program. For example. To cut and paste a link:  Go to the web page.gcflearnfree.Copying and Pasting Text You can save specific text from web pages for later reference.  Select the text you want to copy. and then send the message. OR To send a link in email:      Go to the web page. Choose File Send. if you want to save content from a site that features regularly changing content. select the URL. Press the Alt key on your keyboard.

for offline reference. To print a web page:  Press the Alt key on the keyboard.Print a Web Page Let's say you need to print a web page. OR  Click the Print button on the toolbar to print the page (no dialog box will appear) To print a frame or item in a web page:  Right-click the frame or item. The Print dialog box opens. The shortcut menu opens.  Set printing options as you normally would. such as a map. Print Frame. 186 Section 4-3: Using Internet Explorer 186 .  Choose Print.  Choose File Print.  Set printing options as you normally would.  The Print dialog box opens. or Print Target.

You can highlight text if you have difficulty seeing the insertion point. A cascading menu appears. 5. When your mouse pointer becomes the insertion point. As you move around a web page. Choose Smallest or Largest as needed. Insertion Point Displays when you roll your mouse over text that is not linked. depending on your selection. the mouse pointer (arrow).Highlighting Internet Explorer includes some accessibility features. 7. 187 Section 4-3: Using Internet Explorer 187 . Finger Displays when you roll your mouse over text and images that are linked. you can double-click any text or image to highlight it. Changing Text Size Changing text size can improve readability. you've probably noticed the mouse pointer's various states: the insertion point. Press the Alt key on the keyboard 2. Choose View Text Size from the menu bar. The default is Medium. 6. 4. and the finger. Mouse Pointer Displays when you roll your mouse over images that are not linked. Repeat steps 1-3 and choose Medium to return to the default. 3. To increase text size: 1. The text size decreases or increases.

click Colors. However. Those with low vision and/or color blindness may have difficulty viewing certain colors. 188 Section 4-3: Using Internet Explorer 188 . so can the use of color. changing the font can increase readability. In the Web page font and Plain text font lists. sizes. On the General tab. To change how page colors are displayed:     On the Tools menu in Internet Explorer. Changing Color While changing text size and font can increase readability. Note: Graphics cannot be resized or changed in any way using a web browser. Click the General tab.Changing Font Sometimes. Click the Fonts button. and background colors. Change the color settings as needed. To display text in a different font:     Choose Tools Internet Options from the menu bar. The Colors dialog box appears. web designers don't always take this into account when determining font colors. Note: Graphics cannot be resized or changed in any way (including color) using a web browser. click Internet Options. click the fonts you want.

learners should be able to:        Discuss the importance of Internet security Discuss the importance of password protection Define e-commerce Determine if a website uses SSL Upgrade the level of web browser security Determine how websites use cookies to track data Control cookies 189 Section 4-4: Browser Security 189 .Section 4-4: Browser Security By the end of this section.

 Next.  Do use a password that is at least eight to ten characters long. etc. the name of your spouse. Don't use the same password for your separate accounts. or files. 190 Section 4-4: Browser Security 190 . files. (I don't live in Tallahassee. Unfortunately. phone number. for that matter) to make a solid password. for that matter. Think the woman standing behind you while you      use the ATM is too close for comfort? She may be. etc is a bad idea. For example. Or your name. relative. Your password would look like this: itpp4gpa34  It's easy to remember. if you notice your account has been compromised in any way. Whenever possible. some passwords are cAse-SeNSitiVE. Use a combination of numbers and letters. That goes for foreign dictionaries as well. create a sentence or phrase. Don't keep an electronic list of passwords on your computer. For example. Don't ever use your user name as your password. and files are often password protected. there are criminals (sometimes referred to as "hackers" or "crackers") who would like to break or "hack" into your computer for a variety of reasons. For example: In Tallahassee Playing Piano for Grandpa March 4. A longer password provides greater security. you'll learn some of the basic things you can do to ensure that your computer. ten characters. base your password on that phrase. However. this is a blatant security risk.)  Do not use the example just given as your password. Don't choose a password that can be easily traced to you. available to anyone. For example. Password Don'ts  Don't let anyone look over your shoulder while you type in your password. and the sensitive data stored in your computer. in March or any other time. using your birth date. Hackers use dictionaries as a tool to discover passwords. change your password immediately. programs. Don't use well-known abbreviations. particularly if you use a laptop. a combination of letters and numbers based on a phrase. ISP. you are probably concerned with Internet security. Don't use a "one size fits all" password. In this unit. While you may find it convenient to keep a list of your user names and passwords beside your computer. will remain safe and secure. web mail.  Do change your password on a regular basis. This is the easiest password to crack. A password (along with a user name) grants you access to protected computers. Remember. can't be found in the dictionary. it is on public display. ASAP (as soon as possible) or NATO (North Atlantic Treaty Organization) is far too familiar (and short. child. programs. add this basic level of security. One of your first lines of defense against potential hackers is password protection. social security number. etc. There's a lot to know regarding Internet security. voicemail. Don't use words that can be found in the dictionary. Creating a Good Password  First. Remember. programs. accounts. is not a common acronym.  Do password protect computers. Also.The Importance of Being Safe If you use the Internet on a semi-regular basis. The purpose of a password is that no one but you can log in and start using your account. and the information is not personal. and can't play piano for anyone including my grandpa. use different passwords for your employer's computer network.  Do memorize your password. Password Do's Computers. pet. don't knowingly give your password to anyone. Many people change their password once every three to four months. Your local administrator and/or ISP may recommend when it's best to change your password.

You usually buy goods and services online using a personal credit card or debit card. An electronic purchase form may look something like this: First Name Last Name Email Password Confirm Password Street Address City State Zip Shipping Address City State Zip Credit Card Type Credit Card Number Expiration Date Have you ever wondered what happened to that information once you click "send?" Is the information secure as it travels over the Internet? How can you be sure? 191 Section 4-4: Browser Security 191 . you can buy books. Online shopping is called e-commerce. and more on the Internet. tickets. toys. clothing.E-Commerce These days.

an encryption method and industry standard. When accessing a secure web server. Depending on your browser. How can you be sure SSL in is effect? First. or in effect. check your browser window. to protect the security of your credit card. For Internet Explorer. Once your browser connects to the web server. . while being exchanged. you have to have access to a secret key or password. Data that is "encrypted" is just a fancy way of saying that data is turned into secret code. Make sure the certificate is "Issued to" the Web site and the "Valid from" dates are current. To read an encrypted file. a third party can't intercept the data. 192 Section 4-4: Browser Security 192 . SSL transfers information securely across the Internet.Secure Sockets Layer (SSL) Most security measures involve passwords and data encryption. You can also make sure SSL is in effect by looking at your browser's URL address box. What is SSL technology? Many e-commerce websites use SSL technology. Next. This way. SSL is active. Click on the lock symbol and then click on the View certificates link at the button of the pop-up. sensitive information is "scrambled. the first part of the URL will change from http:// to https//:. if you see an unbroken key or lock symbol look next to the address bar. check the Certificate." or encrypted.

look for answers to questions such as:       What kind of information do they collect? How do they use my information? Do they share my information with third parties? How do I access my information? How do I update or delete my information? How do I remove my information from email. That way. first press Alt on your keyboard. or Privacy and Security. Your web browser should have at least "128-bit encryption. Ever wondered how those "spammers" got your email address? Create a free web mail account and use it as for "junk mail. the main difference is that 128-bit encryption provides a significantly greater amount of protection than 40-bit encryption. and postal mailing lists? Do they use cookies? 193 Section 4-4: Browser Security 193 . Privacy Tips While you shouldn't be afraid to make an online purchase. look for the fields that are required to make the purchase. 128-bit encryption is millions of times stronger than 40-bit encryption." Verify Your Security Level on Secure Sites For Internet Explorer. you should be informed on how the online retailer will use your personal information.) Read the order form. When you arrive at that page. consider placing your order by phone. then choose File Properties from the menu bar. use your junk mail account rather than your personal ISP email account. Look for links such as Help. Roughly speaking. Instead. Privacy Policy. (Sometimes marked by an *asterisk* or different color.128-bit Encryption What is the difference between 128-bit and 40-bit encryption? Without getting technical. About Us. if you receive a lot of spam. greater level of security is becoming more necessary.) When retailers require an email address. 128-bit encryption remains a very strong method of security for the foreseeable future. If you have any doubt about a web site's security level. Watch out for areas that are "pre-selected" for your convenience (such as checkboxes). don't blindly fill in every blank field." (Yahoo and Hotmail are just two examples of sites that offer free web mail. With the increasing computing power of potential criminals. When filling out an online order form. FAQ. you can simply create another junk mail account. you may end up with a lot of unwanted email. Customer Service. phone.

At GCF Global Learning. They may also save you some time. Cookies help keep track of your order.  If you want to override the settings. such as a personalized MSN or Apple start page. and certain ads or products display because of what you've purchased in the past. Each level has its own description. You don't have to type the same information into a frequently used site over and over again. Cookies allow you to "personalize" web sites. they can improve your online experience. See your browser's Help menu for more information. We use session cookies simply to keep track of how many members and registered students use the site. a cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited.  Click the Privacy tab. etc. we use a special type of cookie called a session cookie. While cookies may seem like an invasion of privacy. For example. These cookies expire when you leave our site and do not store personally identifiable information in the cookie. Controlling Your Cookies Depending on your web browser.  Click OK. Customizing cookie settings  Choose Tools Internet Options from the menu bar. click on the Advanced button 194 Section 4-4: Browser Security 194 .  Click the security slider and drag it up and down to your desired privacy settings. you may turn cookies on or off. A cookie is a small file that a web site puts on your hard drive so it can remember something about you at a later time. Other sites cannot read them.Cookies Many e-commerce web sites use cookies. or alerted when a cookie is placed on your hard drive.

learners should be able to:  Identify the major threats that you and your children face                          online Define a virus Define a worm Define a trojan horse Identify a hoax State how to avoid computer worms Define email spam Define hacker threats Define identity theft Understand the importance of anti-spam protection Understand Digital Signatures and Digital Certificates Understand the types of commercial products available to protect email. and bulletin boards Help children understand the risks of pornography Help children understand the risks of email Help children to become aware of cyberstalking and harassment Define file sharing and Peer-to-Peer programs Understand the risks in downloading music Understand the risks in computer games and other software downloads Understand how to assign sites to security zones in Internet Explorer Understand how to use the Internet Explorer Content Advisor Know what resources are available for you to filter Web sites and content 195 Section 4-5: Internet Security 195 . or harmful code. worms. forums. Understand the importance of firewall protection Understand how firewalls work Know what resources are available to provide firewall protection. instant messaging.Section 4-5: Internet Security By the end of this section. Understand the importance of anti-spyware software Understand how anti-spyware works Know what resources are available to protect your computer against spyware Understand the importance of anti-virus protection Understand how anti-virus software works Know what resources are available to remove and/or protect your computer against viruses. newsgroups. Make sure Your browser is secure How to research a seller Importance of privacy statement Why to pay by credit card Importance of keeping your password secret  Why you should print a receipt  Understand the importance of knowing the sites that your children visit.  Understand the risks your children face on the Internet  Understand the need for guidelines  Understand the need for rules governing Internet use in the home  Understand the importance of keeping your computer in a                public place State the benefits of a family-friendly ISP Encourage the use of a kid-friendly search engine Create an Internet use agreement Recognize quality Web sites State general guidelines for communicating online Help children understand the risks involved in chat rooms.

discussion boards. we provide some practical information on how to protect your data and computer. If you truly want to protect your family and children while they're online. Your Web browser provides certain features to allow you to monitor your children's access to Internet content. Any computer that is connected to the Internet all the time is more susceptible to possible Internet attack than computers accessing the Internet through a 56K dial-up connection. you should know how to use the Internet. this course discusses how to establish ground rules for Internet use in your home. including pornography and hate content. But when you have DSL and cable modem Internet connections. Because much of this material is copyrighted. and what activities they do online.and perhaps correspond with them frequently. and perhaps even cyber stalking and/or harassment.What are the threats? As the Internet has grown in volume so too has its technology. seven days a week. Is spyware. instant messaging. it also means that your computer is connected to the Internet 24 hours a day. hoaxes. viruses. adware. We also discuss hacking. video conferencing and other high-bandwidth services. We discuss free resources and commercial products that aid this effort. music downloads. there are also people who operate those computers. newsgroups. You can also evaluate the quality of your firewall protection How Do You Keep Your Children Safe Online? In addition to the malicious threats that we've just discussed. One of the biggest technological breakthroughs is broadband Internet access. And there are many more ways to communicate with someone online other than sending an email message. Lastly. 365 days a year. which search engines are kid-friendly. spyware. we discuss firewalls and how they can be used to protect your computer and family from outsiders who try to access your computer to controll what Web sites your children can visit. the threat of illegal downloads is ever present. Trojan horses. worms. There are also some commercial products that you can buy to monitor computer activity. In addition to these dangers. It is up to you to investigate the ISP that is best suited for your family needs. 196 Section 4-5: Internet Security 196 . Somewhat similar to monitoring. We discuss free resources that are available to you on the Internet. Your children will be exposed to pornography. and email -. and identify theft. They will meet people you don't know -. Your children can expose your computer to threats introduced by software downloads. and online games. application programs. Perhaps you need a formal written agreement that you and your children sign. or worms affecting your computer's performance? We discuss how to scan your computer from spyware and other harmful code. There are both free tools and commercial products you can use to protect your home. Both a cable modem and DSL allows your computer to send and receive Internet data at faster speeds than dial-up. what sites your children enjoy. as well as commercial products that can be purchased. You don't know who they are. Experiment for yourself.in chat rooms. Become acutely aware of what your children are capable of doing in the online environment. email threats. More bandwidth results in improved streaming audio/video. The Microsoft Internet Explorer Web browser has some built-in capability to assign Web sites to security zones and limit exposure to content. online games. and cookies. but also how to protect and remove these dangers. Many of the threats that your family and computer face on the Internet include viruses. How Do You Protect Your Data and Computer? After introducing the many threats and dangers. keystroke logging. and how to recognize quality Web sites. stating what functions are allowed or are not allowed on the Internet. telephone calling. filtering software can restrict your children's access to certain undesirable material on the Internet.

Trojans do not replicate themselves. it's not a horse that you saw in the movie Troy. eat up system resources. It frequently hides in games and other small software programs so that when you download it.where users can program certain keystrokes to execute certain commands. Some viruses do little but duplicate themselves. and file-sharing. or to specify certain processes to run when documents are opened or closed -. but instead. program.What is a Virus? According to Webopedia. you unknowingly execute it on your computer. opening e-mail attachments. One example of a Trojan Horse is a program that claims to find and delete viruses. They unknowingly open the door to viruses. displaying Web pages. What is a Worm? Worms are computer programs that replicate themselves and often interferes with the normal operation of a computer. while others can cause serious damage or affect program and system performance. Unlike viruses. introduce a virus to your computer. and neighbors use the same software. Trojans have also been known to destroy files on your hard disk. worms do not attach to other files or programs. they leave behind a program that can be contacted by another computer. What is a Trojan Horse? No. and slow down your computer.may be written to infect data files. While worms have been known to delete files or send email documents they typically reside in memory. 197 Section 4-5: Internet Security 197 . Worms tend to spread more rapidly than computer viruses because they often take advantage of automatic file sending and receiving to spread themselves over the network from one computer to the next. Unlike viruses. they begin to share information through downloading files. Some viruses are disguised as legitimate computer programs. And when many people use this software. friends. Rather. trading floppy disks or zip disks. or network. Others may use macros written into popular software products -like Microsoft Word -. co-workers." Many popular programs like Microsoft Office appear on different computers in different households. a virus (opens in a new browser window) is a "program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. A Trojan Horse is a program that initially appears useful or benign and fools a user into running it. The likelihood is great that many family members.

VSB) that entice you to execute them. 4. Try to avoid sending or receiving mail that contains attachments. Don't open attachments that reveal a file extension of EXE. 2. If you are concerned about a bogus email you received about a new virus or sales promotion. like a logo of a well-known software product. a global leader in information security. Do not open attachments or follow Web links received in an email advertisement or other unsolicited e-mail. Hoaxes are scare alerts started by malicious people that are passed on by innocent users who think they are helping the community by spreading the warning. Top 10 Tips to Avoid Computer Worms 1. Do not share your folders with other users unless it's necessary. 9. 7. VBS. Never accept attachments from strangers in online chat systems such as AOL Instant Messenger. 8. maintains a page on its Web site that contains a list of known hoaxes. There have been many reported cases where e-mail systems collapsed after dozens of users forwarded false alerts to other users. Or they might be disguised as a promotion that sounds too good to resist. or PIF.Hoaxes Many of us have received email chain letters that warn impending viruses. Avoid downloading files from public newsgroups (Usenet news) 10. 5. The best course of action is to merely delete these hoax emails. particularly email applications like Microsoft Outlook or Outlook Express. Keep your operating system and applications. up-to-date. Symantec. visit this site to see if it is listed and what it says.or just power it down. SHS. Get the updates directly from the vendor. Don't trust icons or pictures that are associated with file attachments. 3. Disconnect your network or modem cable when you're not using your computer . Avoid attachments with sexual file names (NUDES. 6. 198 Section 4-5: Internet Security 198 . Do not forward these hoax messages.

So never send a photograph of yourself or any personal information -.com/cybertip or call 1-800-843-5678 File Attachments If you receive an unsolicited commercial message.5 days per year -. Have you seen the commercial where the guy is looking through his neighbor's trash can to find a payroll receipt? How many of us simply throw this or credit card and bank statements in the garbage without thinking? It's probably more than anyone would care to admit. Consider the following:  According to a recent MSNBC article." Clicking on such files could activate a computer virus that might affect how your computer operates and/or damage the information stored on your computer.on this task. with 14% reporting they spend as much as three and a half hours a week -.including credit card information -. you should not open any attached file whose name ends in ". Unfortunately. and continue to put sensitive information onto them. even if it is a good offer. allowing them to interrupt service and/or commit identity theft.to someone you don't know. Such activities may include fraudulent use of credit cards. Delete any email that contains suspicious file attachments. you may find your email address on even more lists. or even become the target of hacking attacks. You don't know who sent the unsolicited email. By responding. Identity Theft It's fairly easy for criminals to obtain personal data. 199 Section 4-5: Internet Security 199 . by purchasing and installing on your computer or network a virus-protection program. you can evaluate your computer's current level of protection at the Symantec Security Check Web site. The Internet has become a very attractive place for scammers or criminals to obtain such information as passwords and banking information. the biggest invasion of privacy is spam or unsolicited junk mail.  McAfee reports that "49% of Americans spend more than 40 minutes per week deleting spam. Report any activity that appears to be illegal to CyberTipline at http://www. where your IP address rarely changes. you tell the sender that your email is in fact valid. The site also provides Top Ten Security Tips for more information on keeping your computer safe from hackers. go to the National Cyber Security Alliance's Web site and take the self test.or 7. people and companies send mass email mailings to thousands of people to try and get them to buy something or to visit a Web site. You are essentially always online. even though you may not be browsing on the Internet. don't follow any links or purchase products that were advertised in this mail. Alternatively. it's best not to respond to spam or mail from someone you do not know. home users frequently give out personal information if requested." In general. the potential for hackers to break into them and steal or destroy personal and financial information grows. respond to spam. Hackers use automated tools like IP address searches to look for computers connected to the Internet. Identity theft occurs when someone obtains and then uses your personal information without your permission to commit fraud or other crimes. These records make it easy for criminals to get control over accounts in your name and assume your identity. You can also protect yourself against viruses carried by e-mail or by computer files that you've received on a floppy disk.exe. And more lists mean more spam.missingkids. Certainly. This is particularly true if you have a cable modem or DSL connection. is referenced as saying that 2/3 of all email traffic is spam. MessageLabs Inc. Once found. Hackers As we rely more and more on computers. they attempt break in and then take control of the computer. Increasingly.Email Spam When it comes to email. The presence of a return address does not mean that it's a legitimate email address. To find out if your computer is at risk. And never buy anything advertised via spam. Frequently. Families broadcast their email on the Internet. or false applications for loans and credit cards. fraudulent withdrawals from bank accounts.

experian. 5.to guard the security of your online transactions.transunion. 4.software that encrypts or scrambles information you send over the Internet -. Use a firewall program. Maintain careful records of your banking and financial accounts. 2. Periodically request a copy of your credit report. Contact the fraud units of any one or all of the three credit bureaus: Equifax http://www. 2.com Call 800-685-1111 to order a credit report Call 800-525-6285 to report fraud Experian http://www. 6.equifax. 5. 7.com Call 800-888-4213 to order a credit report Call 800-680-7289 to report fraud 3. 10.What To Do If You Are A Target of Identity Theft Or Fraud Act immediately if you think you've become a victim of identity theft! Quick action will minimize the extent of damage to your personal funds and financial accounts. 9. Monitor your mail and credit-card bills for evidence of new fraudulent activity. Look for Web site privacy policies. 200 Section 4-5: Internet Security 200 . 3. Update your virus protection software regularly. or when a new virus alert is announced. Don't give out personal information to others. 8. File a complaint on the Federal Trade Commission (FTC) Web site or by telephone at 1-877-ID THEFT. File a police report. Contact all creditors and financial institutions of those accounts that have been tampered or opened fraudulently. 1. especially if you use a high-speed Internet connection like cable modem or DSL. 4. Try not to store financial information on your computer unless absolutely necessary. Do not download files sent to you by strangers or click on hyperlinks from people you don't know. Top 10 Ways to Avoid Becoming a Victim Of Identity Theft 1.com Call 888-EXPERIAN (397-3742) to order a credit report Call 888-EXPERIAN (397-3742) to report fraud TransUnion http://www. Check your financial information regularly. Use a secure browser -.

 An email attachment will provide a prompt to save the attachment to your hard disk. there are some precautions you can take to filter out such messages from your inbox.are available to manage your inbound and outbound email messages.exe. you Digital Signatures and Digital Certificates Microsoft Outlook in Office 2003 uses a technology that allows you to access a file by using a digital certificate. We've told you not to respond to this email. Inc. Once you have saved the attachment. You can also create a digital signature yourself using the Selfcert. You will never completely stop spam.  A Digital Certificate is a digital means of proving your identity. follow any links contained in it. or forward it to another person.  Certain file types (. This site tests your email program by sending you a number of emails that probe your mail system. You can obtain a digital certificate from a commercial certification authority. We also told you that a virus or worm may be introduced to your computer if you open any malicious attachments sent with an email.bat. .exe tool. but the best hope you have is to control it. The following ISPs offer anti-spam functionality in their packages:     America Online MSN AT & T Verizon You can test the security of your email system by accessing the GFI Email Security Test. Another product that you can evaluate is Mail Washer. such as VeriSign. Free Anti-Spam Tools on the Internet The first place to look for anti-spam software is your ISP's Web site.Understanding the Importance of Anti-Spam Protection The largest invasion by far comes in through spam or unsolicited email. Certificates that you create yourself are considered unauthenticated and will generate a warning in the Security Warning box if the security level is set to High or Medium. what your ISP may be able to do for you.free and commercial -. Depending on the Internet service you've purchased. The rest of this section discusses some measures you can establish with Microsoft Internet Explorer and Microsoft Outlook or Outlook Express. Blocking Dangerous Attachments in Microsoft Outlook Microsoft Outlook checks the file type of each attachment in a message you receive or send against the file types on the email security attachment file type list. you may already have this feature available for you to use.vbs. You will also see a list of the blocked attachment files in the InfoBar at the top of your message. is there anything else you can do? Luckily. The message in the Inbox might display a paperclip icon in the Attachment column to let you know that the message has an attachment. Your certificate is sent when you digitally sign messages to help authenticate youself to the recipient. it is treated in one of two ways. . and what anti -spam software solutions -. which is a freeware program that enables you to delete virus emails and spam directly on the mail server before you download them.) are blocked by Outlook so you cannot see the attachment. If an attachment is a file type that can contain code and run without warning.  A Digital Signature is a private electronic key that confirms the document originated from the signer and has not been altered. Other than ignoring the email. 201 Section 4-5: Internet Security 201 .

Based on personal and global learning networks. unsolicited offers. You control who may send email to you or prevent emails to reach your Inbox.out of your email inbox. Visit the company Web site at: http://www. Incredimail. An annual subscription runs under $35. Outlook Express.mcafee. including offensive content and potentially dangerous identity theft scams. McAfee SpamKiller can be purchased for under $40. Visit the company Web site at: http://www.htm EmailProtect EmailProtect from ContentWatch provides filtering and spam blocking controls -. Visit the company Web site at: http://us.com/index. and even pornographic email -. detecting and flagging unsolicited messages while promptly delivering valid mail.symantec. EmailProtect Email Filtering can be purchased for under $30 per year.com/ Spam Inspector Spam InspectorTM is a spam filtering engine that quickly identifies and separates the hazardous and annoying spam from your legitimate email.contentwatch. McAfee Spam Killers McAfee SpamKiller integrates directly with Outlook and Outlook Express to keep inboxes clean and free of spam.giantcompany. Spam InspectorTM AntiSpam Software for Outlook. Norton AntiSpam also blocks intrusive pop-up and banner ads. Visit the company Web site at: http://www. Eudora.com/ Norton AntiSpam According to the Symantec Web site.com/ Disclaimer: GCF Global Learning® does not endorse or recommend any particular brand of software. Symantec's Norton AntiSpamTM 2004 works with any POP3 email program to filter incoming mail.Commercially-Available Anti-Spam Software Several commercial products are available on the market to help reduce or eliminate the spam that infiltrates your email system. Symantec's Norton AntiSpamTM 2004 can be purchased for under $40. and Hotmail can be purchased for under $30. 202 Section 4-5: Internet Security 202 .email scams.

Remember. Select the "Check for Problems" option to start the scan. 2. removal and updates Integrate update functions New spyware software is written and introduced to the Internet all the time. dialers. To initiate a scan of your computer using Spybot . keyloggers. Te only way to properly safeguard your computer is to have the current version of the software to make sure your computer is always protected. Trojans Detect. quarantine and delete unwanted programs Back up every removed problem Permanently block threatening ActiveX downloads Permanently block known tracking cookies for Internet Explorer Permanently block threating downloads in Internet Explorer Provide detailed information about problems found Set up automated scanning. and monitor Web sites that you visit.Search & Destroy: 1. where you are going and then transmits that information to another computer through your Internet connection. snoop into chat programs and word processor applications. 4.Search & Destroy is free anti-spyware software that you can download from the Internet. In this section we'll illustrate how to use Spybot .Search & Destroy to perform a scan of your computer. provide outsiders with information about your computer habits and potentially expose your user IDs and passwords to thieves. Spybot . read cookies. Spyware can also place unwanted ads on your computer. Select the "Search for Updates" option to make sure your software is current. Spybot Search & Destroy Spybot . it provides a detailed list so that you can delete or quarantine them. How Do Anti-Spyware Tools Work? While many anti-spyware programs perform essentially the same functions. the main benefits of anti-spyware software are to:          Remove adware. 3. there are differences between the products. Only you can determine which software is suited to meet your family's browsing patterns. In this section. It can also compromise your privacy. Spyware can also hog system resources like memory and hard disk space. 5. Run the Spybot . It collects information about what you are doing. Both free and commercial software are also available to remove known spyware programs.Search & Destroy software. we'll briefly illustrate how it is used. 203 Section 4-5: Internet Security 203 . If any spyware is found. spyware. There are several free scans that are available to help you understand how spyware invades your computer. install other spyware programs. scan files on the hard drive. Spyware can monitor keystrokes.The Importance of Anti-Spyware Protection Spyware is software that monitors your activity on the Internet.Search & Destroy starts scanning the selected drive for any known spyware.

204 Section 4-5: Internet Security 204 . Select the Perform smart system-scan radio button and click the Proceed button to start the scan. Define the drives and folders to be scanned by selecting the Select drives\folders to scan radio button and click the Proceed button. 3. Run the Ad-aware software. or delete files identified as spyware.Ad-aware from Lavasoft Ad-aware is another free anti-spyware product that you can download and use on the Internet. Please note that a more robust product is available for purchase. 1. 6. The Scanning Results are displayed when the scan is completed. quarantine. Define the parameters of the scan by selecting the Use custom scanning options radio button and click the Proceed button. You can ignore. 5. Click the Scan Now button. 2. 4.

safer-networking. Depending on the Internet service you've purchased.com/wb/index. Visit the company Web site at: http://www.webroot. It removes certain advertising components. registry. It can even scan your download directory for files that have been downloaded but not yet installed. As of July 2004. removing any that are detected. adware. It then performs several scans of your computer's files looking for spyware. As of July 2004. Visit the company Web sire at: http://www. removable and optical drives for aggressive advertising and tracking components.lavasoftusa. as well as detection of various keylogging and other spy utilities.Search & Destroy can detect and remove spyware of different kinds from your computer.com Commercially-Available Anti-Spyware Software Several commercial products are available that allow you to filter certain types of Web sites from display in your Web browser. hard. adware and hacker tools.Free Anti-Spyware Removal Tools on the Internet The first place to look for anti-spyware or popup blocker software is your ISP's Web site.php Pest Patrol PestPatrol detects and eliminates trojans. Ad-aware Standard is free for individual use only. It compliments your anti-virus and firewall software. Visit the company Web site at: http://www. extending your protection against non-viral malicious software that can evade your existing security software and invade your personal privacy. The definition files are updated frequently to include the latest threats. Visit the company Web site at: http://www. Free computer scans that search for spyware can be found at:      SpyKiller PAL Spyware Removal Webroot Spyware-Guide PestScan by Pest Patrol Spybot . you may already have this feature available for use. As of July 2004.com/ 205 Section 4-5: Internet Security 205 . Spy Sweeper can be purchased for under $30. Ad-aware from LavaSoft Ad-aware provides the ability to comprehensively scan your memory. As of July 2004.Search and Destroy Spybot .org/. Visit the company Web site at: http://www. keyloggers and system monitoring tools. Pest Patrol can be purchased for under $40. Spyware Eliminator can be purchased for under $30.aluriasoftware. Webroot SpySweeper Spy Sweeper safely detects and removes more traces of spyware including Trojans.pestpatrol. that may gather statistics. checking against its comprehensive database of thousands of known spyware threats to identify spyware installed on your system. spyware.com/ Alluria Spyware Eliminator Spyware Eliminator scans your computer.

If you haven't already done so. McAfee automatically downloads new software components to make sure your computer is always protected. worms. and Trojan horses can inflict on your computer. New viruses are written and introduced to the Internet all the time. There are several reasons why a computer may run slow or performs out of the ordinary. the main benefits of anti-virus software are to:      Protect email and instant messages Safeguard shared files and downloads Remove viruses.computer keeps crashing. purchase anti-virus software. and Trojan horses Defend against known and emerging threats Download new virus protection against new threats 206 Section 4-5: Internet Security 206 . In this section we'll illustrate how to use McAfee VirusScan to perform a scan of your computer.The Importance of Anti-Virus Protection We discussed the dangers that viruses. The only way to properly safeguard your computer is to 1) be notified when there are new viruses. Scan your computer's hard drive for viruses. Many anti-virus software vendors provide real-time updates to your software when new anti-virus components are created. Only you can determine which software is suited to meet your family's browsing patterns. perhaps because you downloaded a suspicious file. error messages begin to pop up on your screen. 2. and 2) be notified when an anti-virus remedy is available to protect your from the threat. What Does Anti-Virus Software Do? While many anti-virus programs perform essentially the same functions. you may know that your computer has been infected by a virus or worm. emails appear in sent mail that you never sent -.then perhaps it is time to check for a virus or worm. 3. Remember. Sometimes. worms. But if you have reason to suspect your computer may be infected by a worm or virus . there are differences between the products. But other times you may not know that your computer has been infected by a virus or worm. How to Protect Yourself 1. Verify your virus protection is current.

attachments and downloads. HouseCall . Hackers sometimes find a hole in the Windows operating system that allows them to enter a computer or network and create havoc. Visit the company Web site at: http://www. This test virus was developed by the European Institute for Computer Anti-Virus Research (EICAR). and Trojan horses.  Virus Test Center . Commercially-Available Anti-Virus Tools McAfee VirusScan McAfee VirusScan automatically scans your email. Visit the company Web site at: http://us. lists of macro viruses. Free computer scans that search for viruses can be found at:      McAfee FreeScan .mcafee.scan and eliminate viruses with this free tool. This service tests your Virus Protection online see if your installed virus scanner detects the test string. you can run a tool that checks the latest version of the windows update software.scan for viruses with this free online tool. Panda Software The PCMan Web site . so your protection stays up-to-date against the latest Internet threats. you will be prompted to download the new version of the software before you can actually run any updates to the windows operating system. Symantec's Norton AntiVirusTM can be purchased for under $50. you may already have this feature available for you to use.com/ Norton AntiVirus Symantec's Norton AntiVirusTM protects email. then immediately starts to clean infections. instant messages. is to make sure that your Windows operating system is completely up-to-date. Depending on the Internet service you've purchased. virus lists. or worms. Free Anti-Virus Tools on the Internet The first place to look for anti-virus software is your ISP's Web site. and display a list of infected files.Updating Your Windows Operating System The first step you should take to protect yourself against viruses. A one-year subscription to VirusScan can be purchased for under $40. Symantec Security Check . and other files by automatically removing viruses.  Virus Bulletin .download tools to remove any of the worms listed on the page. If outdated. When you visit the Windows Update application on the Microsoft Web site. created by the developer of PC-cillin.scan your latest known viruses.virus scanner tests.symantec. McAfee VirusScan also automatically checks for virus updates whenever you go online.free virus scanner test. independent anti-virus advice.  Free virus removal tools can be found at:  BitDefender .  Avast! 4 Home Edition . non-commercial users.full-featured antivirus package designed exclusively for home users.com 207 Section 4-5: Internet Security 207 .publishes and performs virus scanner tests. worms.

a DSL modem.  Kerio Personal Firewall (opens in a new browser window) is a software agent that builds a barrier between your personal computer and the Internet. Your computer is essentially online 24 hours a day. Your router may be configured to limit internal users' Internet access based on URLs and/or time periods (URL filtering and time filtering). it lacks the ability to control programs on your system that are trying to send information out to the Internet. even if you or a family member is not browsing the Internet. Free Firewalls on the Internet The first place to look for firewall software is your ISP's Web site. or a dial-up modem. A firewall examines all traffic between your computer and the Internet to ensure it meets certain criteria that you define. then another alternative to consider is using your router as a firewall -. you may already have this feature available for you to use. Free for personal use. It is designed to protect your PC against attacks from both the Internet.if it has firewall functionality. All you have to do is make sure it's turned on! Windows XP includes Internet Connection Firewall (ICF) software that you can use to restrict what information is communicated between the Internet and your home computer or small office network. Routers with built-in firewalls provide enhanced protection against intruders and keep your data secure. Using the Windows Firewall If you're running Windows XP on your home computer. trojans and Denial of Service attacks.The Importance of Firewall Protection A firewall is necessary for any family whose computer is connected to the Internet through either a cable modem or DSL. ICF also protects a single computer connected to the Internet with a cable modem. 208 Section 4-5: Internet Security 208 . It is the first free personal firewall to offer protection from malicious code intrusions. Depending on the Internet service you've purchased. seven days a week. Free firewall tools that can be downloaded from the Internet include:  ZoneAlarm (opens in a new browser window) offers a free firewall for personal use but the functionality offered is much less than that of the commercial product. This means that your computer is always susceptible to hacking or other Internet threats. keeping the information on your PC safe and private. However. The firewall is designed to help you keep hackers out of your system. then you already have a firewall. and other computers in the local network. Using Your Router as a Firewall If your computer or networked computers are linked to the Internet through a high-speed broadband Internet connection or a 10/100 Ethernet backbone. The Windows XP firewall isn't a full featured firewall. A firewall performs two main functions:  Prevents unauthorized access to your computer by outside resources  Prevents programs on your program from contacting outside resources without your permission.  Sygate Personal Firewall (opens in a new browser window) protects your PC from hackers.

Are you familiar with the seller's merchandise or services? Do you understand all costs (including price.Make Sure Your Browser is Secure Before you submit your credit card information. don't buy from it. But what about those online shopping sites you have never heard of? How do you know who is legitimate and reputable and who is not? There are several things you can do to protect yourself. . 209 Section 4-5: Internet Security 209 . Research the company at the Better Business Bureau (opens in a new browser window) or local consumer protection agency. Know the Seller Many Web sites sell items online. If there is an 800 number provided.such as your credit card number -. consider calling the company to verify the security of their Web site. In Netscape Navigator (version 4 or higher). a Remember. First. And make sure your children always ask your permission before buying anything on the Internet. and taxes)? The warranty information and return policy? Make sure the site has clear information about what you can do if you have problems with your purchase. They print their Web address on credit card statements. be certain you are using a secure browser:  Make sure the "http" in the address bar has changed to either "https" or "shttp" at the page where you are asked to input payment information. This technology encrypts or scrambles your personal information -. make sure the site complies with industry security standards by using protection such as Secure Socket Layer (SSL). make sure the Web site provides its' business name. Does the site display a reliability seal? Two distinguished seals are provided by the BBBOnLine Reliability seal and the VeriSign certification seal. but who you can trust and how can you find out? Become familiar with the Web addresses of the stores that you enjoy shopping from at their retail outlets. shopping bags. to name a few. a closed padlock appears in secure mode locked padlock appears. shipping.  Confirm the security status in the lower right area of the screen on the page where you are asked to input payment information. printed receipts. and advertisements. perhaps you should consider leaving the site. If it doesn't.as it travels over the Internet. If the site isn't secure. Second. only do business with companies that use secure server technology. is the company still in business? Look up the business name on a Google (opens in a new browser window) search. mailing address. In Microsoft Internet Explorer. and telephone number. Before providing your credit card or financial information.

Verisign. If you have accounts at more than one site. you don't have to provide personal information to anyone. make sure each password is different. ranging anywhere from $50 to $500 or even more. anniversary. Your transaction is protected by the Fair Credit Billing Act. Thawte or others to ensure that the business has demonstrated compliance with credible online privacy principles. Fully understand what information is being collected and how the site will use your personal information. Most companies will be able to look up your order by name. credit card number used for the purchase. or the shipping address. By law. Pay By Credit Card Paying by credit card is the safest and quickest way to shop online. Print your receipt After you've completed an online purchase. or certain portions of their Web site. performing research on the Internet or shopping online. Use an unpredictable combination of numbers. Avoid shopping at any site that does not provide a privacy policy. Protect your password. letters and symbols. Teach your children to ask you if it is OK for them to provide personal information on the Web. but the order or transaction number will make it easier to track your order. And the liability limits on a debit card is different. You have the option to either leave the site or exercise your right to "opt out" if you don't want the seller to pass to others information about you. Whether you're visiting an entertainment company. Don't disclose personal information (address. such as BBBOnLine. Bear in mind that technology allows companies to collect certain information about you while browsing their Web site. Read the privacy policy posted on the Web site. be sure to print and file a copy of your order and confirmation number -. Keep Your Password Secret A great many people are lazy in keeping their passwords both secret and unique.Read the privacy statement You have the right to protect your privacy. like next to the computer. but your liability under federal law is limited to $50. the money associated with purchases is typically withdrawn immediately from your bank account to that of the merchant's.' And this is perfectly acceptable and legal as long as a privacy statement is posted on the site that tells how they will use the information collected about you. Note that the rules for debit cards are slightly different than for credit cards. telephone number. Do not give your password to anyone who contacts you. don't leave this information in a place where others can find it. Look for signs that the site has been reviewed by trustworthy organizations. dog's name.including the e-tailer's Web address -. Your liability is usually for only a small portion of the amount. or spouse's name. If you choose to use their Web site. TRUSTe. First. as previously mentioned in the section on 'cookies. The same can be said if the card is stolen or used fraudulently. The only information you are required to provide when purchasing a product online is your credit card number and shipping information. And if you must write down your password(s) on a piece of paper. It will allow you to track your order in case the merchandise doesn't arrive when expected. Far too often the same password is used over and over again. Social Security number.in case you have a problem with your purchase. etc) to anyone unless you know who and why the information is being collected. online businesses must deliver merchandise within 30 days of purchase or notify you if there will be a delay. Never use part or all of your Social Security number as a password. then you freely give permission for them to potentially sell or give that collected information to others. 210 Section 4-5: Internet Security 210 . Not only does this give you the right to dispute charges and to withhold payment until the problem is resolved by the creditor. And more often than not the password is something that may be predictable such as your birthday.

6. And never provide personal information at the expense of your privacy. their parents.People can hide their true identity on the Web. But it can also be a frightening place where con artists. practice firsthand. You need to do your homework. and much more. and the list goes on.it is very easy to access pornographic. Web sites want to know more information about you. or a photograph of yourself -. online shopping. Is it easy to use? Web sites geared for children should be designed so that children can easily navigate through them and 4. such as credit card information. Visit a library. telephone number. Will it help my children learn? Is it of good quality? Are the skills necessary to work the site equivalent to my children's skills? 2. It is best to visit only those sites that you know are legitimate. parents had better understand the issues and the safety steps to help keep their children safe.steadfast in their refusal to provide a credit card to a well-known Web site. and online gambling sites on the Internet. You Can't Teach Others Without Knowing the Subject Matter Yourself Many adults are intimidated by the Internet -. There are many ways to learn about the Internet. You won't break your computer. But if children are going to use the Internet. You can pursue hobbies. and others lurk in search for unsuspecting people to prey on. or which remember information that you have previously given the site. Who is legitimate and who is not? Who is friendly to talk to and who is not? Many of us are not Web-savvy enough to know the dangers. password. violence. possibly overconfident users still get enticed into scams or other predicaments. Don't know what a message board is? Visit one and practice using it. Do my children like the Web site? What are the technical drawbacks? Does the site load quickly? Does it require plug-ins? Does it have interactive features? Can my computer handle the technical requirements of the Web site? Is there a clear purpose to the site? Are there advertising banners? What do they advertise? Do the advertisements pertain to my children? Who manages the site? Who writes the content? 211 Section 4-5: Internet Security 211 . You won't hurt any Web sites. racists. Some might even attempt to arrange a meeting with your child. Then. The Internet can be a dangerous place. The bottom line is that you can't be 100% sure the people that you contact on the Internet. Some sites ask that you provide information on forms in order to display or get something you want. 5. public service. And understand how your children are using the Internet Risks Facing Children When Browsing the Internet  Unsuitable Web Site Content -. Other download a cookie to your computer and track where you go on the site. 7. Enroll in a GCF Global Learning® course. Is the site interactive and does it stimulate creativity? 3. how to use it.Some children may give out private information.without first checking with you.  Privacy Intrusion -.The Internet Is A Public Gathering Place The Internet can be a wonderful place to find newsworthy topics. personal information about themselves or their family.good and bad -. teach your children to never provide any information about yourself -. The Internet brings the world -. and how to find information on it.  Stalking or Harassment -. Learning to Recognize Quality Web Sites Here are some questions to ask yourself: 1. plan vacations. Your children can't know for sure if they are conversing with a 13 year-old or a 40 year-old. Don't know what a chat room is? Visit one and chat with somebody. And even more experienced.particularly your home address. pornographers.into our living rooms. With this in mind. comprehend the information that they contain.

Install a filtering. or telephone number -. or threatening them. the request is intercepted and the site is never displayed. If forced to use the computer in a public place. trying to arrange a meeting. monitoring.home address. Filtering. violent or hateful content and that rarely brings up search results related to these topics in response to the keywords you enter. 3. Warn your children of the inherent dangers present in downloads. Remember that no software is 100% foolproof and no filtering program is a substitute for good judgment.not in a child's bedroom or a secluded area of the house. Keep Personal Information Private . Sit with them and teach    them how to use it. It's a wonderful tool for study and research. Here are some kid-friendly search engines your children might want to use:  Safe Kids  Ask Jeeves for Kids  Yahooligans 212 Section 4-5: Internet Security 212 . especially when it comes to the amount of time your children spend on the computer.Guidelines for Parents  Learn Everything You Can About the Internet -. Teach them how to research their homework.Services are available that rate Web sites for content and either filter programs or block certain types of information.Set reasonable expectations. Ask them to show you good places they have found. etc.Learn how your children are using the Internet.. Don't be angry that something happened. Encourage Your Children to Come to You if They Encounter a Problem Online -. Begin With a Family-Friendly ISP One way to filter content your content is to allow your Internet Service Provider (ISP) to filter the content for you. Tell them not to give out private information and what sites they cannot visit. clearly stating what children can or cannot do on the Internet. Get to know their "online friends" just as you get to know all of their other friends. or blocking feature to manage your family's Internet traffic. Understand their needs. Come to consensus. Teach your children how to be aware of viruses in emails. Other family members are in the immediate vicinity if their help is needed. Ask them to save emails and give you access to their files. school name. Set Standards For What Your Children Can and Cannot Do Online -. The Internet should not become a lifestyle for your children.Teach your children that it is OK for them to come to you if they meet someone online who is asking a lot of personal questions. Keep the computer in a common room with lots of traffic. interests. Don't be a tyrant. The ISP runs the software on its servers. Keep Your Computer in a Public Place Put the computer in a family living area instead of your child's bedroom. 2. Encourage The Use Of Kid-Friendly Search Engine So what is a kid-friendly search engine? It's an engine that filters sexually explicit.Teach your children to never give out personal information -. but limit the time that your children spend on the Internet on a daily or weekly basis.. Install anti-virus software to scan all downloaded files before opening.  Key Rules for Internet Use at Home 1. Consider Blocking. so if someone in your household tries to get to a blocked site. 4. your children will be less likely to experiment with forbidden sites and reduce their risk of their misbehaving or getting into trouble on the Internet. and Rating Content -. i. The familyfriendly ISP is responsible for maintaining and updating software filters.in public message areas such as chat or bulletin boards. and curiosity. Create a family "terms of use" agreement. Monitor their compliance with these rules.e. your response will determine whether they come to you the next time and confide in you. Encourage Web browsing to be a family activity.

especially when I know it's something my parents would not be happy about or approve of. shape or form. 14. and I will discuss these rules and post them near the computer as a reminder. I will not sign up for other e-mail accounts without my parents' approval. Then. 4. 3. 13. I will tell my parents immediately (because that means they have my private information). I agree to follow these rules: 1. I will tell my parents if I receive pictures. 3. Make sure you review the agreement with your child. 2. I will try to put the home computer in a family area. I will try to get to know my children's "online friends" and Buddy List contacts just as I try to get to know their other friends. 2. links to bad sites. I also know that I must do my part to help keep them safe during their time online. I will not call. I will report suspicious and illegal activity and sites to the proper authorities. If I see or read things that are bad. I will choose a safe and sensible screen name for myself that will not reveal personal information about my family or me. I will frequently check to see where my kids have visited on the Internet. 6. 7.Create an Internet Use Agreement The following Internet Use Agreement -.Parent and Child's contracts -. 11. This includes. I will make or find a list of recommended sites for children. I also know that it is important for me to follow rules that will keep me safe on my visits. address. 8. 5. including good language and respect. 10. Child's Contract I know that the Internet can be a wonderful place to visit. 12. 7. I will set reasonable rules and guidelines for my children when they use the computer. I will talk to my kids about their online explorations and take online adventures with them as often as I can. If I get something from someone I've met online. online or with someone I meet online. 9. I will not send anything to anyone I've met online. 9. I will seek options for filtering and blocking inappropriate material from my children. You can visit this Web site to download either a Word version or PDF version of the form. I will log off and tell my parents so they can make sure it never happens again. age or school name. in any way. without always being asked. I will not do anything that someone I've met online asks me to do. I will make my own personal safety my priority. I will treat others the way I want to be treated. I won't answer any emails or instant messages from anyone my parents have not approved. I will get to know the services and Web sites my children use. I will teach my parents more about the Internet so we can have fun together and learn cool new things. I will use good manners when I'm online. 4.is taken from the Internet Content Rating Association. They're doing this because they love me and want to protect me. I will not overreact if my children tell me about something "bad" they do or find on the Internet. I will keep my password private. but is not limited to name. write a snail mail or meet in person anyone who I've met online without my parents' approval or without having a parent come with me. Parent Contract I know that the Internet can be a wonderful place for my kids to visit. 5. icky or mean. since I know there are some people who might be online and pretend to be someone they're not. except from my parents. have your child sign and date the form. I will not put my personal information in my profile. e-mail or instant messages with bad language or if I'm in a chat room where people are using swear words or mean and hateful language. 8. 6. telephone number. I will not share any personal information about my family or myself. without my parents' okay. I will not pick fights or use threatening or mean words. 213 Section 4-5: Internet Security 213 . 10. I will be honest with my parents about the people I meet online and will tell them. I agree to the following rules: 1. I understand my parents will supervise my time online and use software to monitor or limit where I go online.

Teach your children to identify themselves with a nickname (don't provide their true name). real-time conversation with a group of people -. bulletin board and chat messages that they receive. or threatening email. etc. Talk with Your Children About Expectations and Ground Rules for Going Online Help Children Understand the Risks of Chat Rooms Teenagers love to chat -. hostile. You enter a room. or some other name -. But the risk of them talking with a pedophile. A chat room lets you engage in a live. Teach them to delete the message and not to respond to it. Sending a response will just encourage the person to write again. start a conversation with someone. obscene. And others have monitors who maintain order but can't prevent anyone from moving into a private chat area. Some chat rooms are just open conversations where everyone has an equal role. 214 Section 4-5: Internet Security 214 . Never Respond to E-mail.or live conversations with groups of people -. belligerent. and establish a relationship. predator. or an otherwise unfriendly or mischievous adult is always present. AOL Instant Messenger. The dangers in instant messaging are very similar to those threats discussed for chat rooms. Belligerent. or Newsgroup Messages That Are Hostile. Inappropriate. address. and don't provide any personal information like a phone number.even a funny name -. don't provide an email address. It's not uncommon for people to make friends in chat rooms.or one-on-one with a friend or someone they met on the Internet. Teach your children the importance of keeping their personal life and pictures private and to never arrange a face-to-face meeting with someone they met in a chat room without first checking with their parents. Any information you provide or post can be read by anyone.that does not identify who they are. But you don't really know the true identity of anyone in the chat room. There are many different types of chat rooms on many different types of subjects. or any other personal information Never Get Together With Someone You "Meet" Online Parents should tell their children that they should never arrange a face-to-face meeting with anyone on the Internet without first talking to their parents.) is another real-time communication tool that allows individuals to enter in one-on-one or multi-party chats online. Also. You never know if the people you meet online are who they say they are. telephone number. Or In Any Way Make You Feel Uncomfortable Encourage your children to share suggestive. children should meet in a public place and their parent(s) should go with them. Help Children Understand the Risks of Instant Messaging Instant Messaging (Windows Messenger.in playgrounds and in chat rooms on the Internet. your teenager is talking to other teenagers. make sure the nickname they use in chat room discussions is gender-neutral. Chat Comments. Your children should not give out their names. If the parent agrees to the meeting. In the majority of cases. Other rooms are moderated by a "speaker" who leads the discussion and participants. In public chat rooms everyone sees what everyone else types.General Guidelines for Communicating Online Keep Your Identity Private The Internet is a public forum.

company that tracks such activity. and define a search to scan your hard drive (Local Hard Drives C:) for all . "xxx. according to an Alexa Research study referenced on InternetIndustry. photographs. "Online porn sites get about three times more visits than the top Web search engines. it remains on the newsgroup for people to view at a later date. receive answers.will eventually become available to your children. To look for this content: Open My Computer. and Bulletin Boards A newsgroup -." "Playboy" and "erotic stories" (and "erotica") were also among the top 20. Congress through a grant to the National Center for Missing and Exploited Children found that approximately 20% of U. Unfortunately. said Hitwise.is a place where individuals can post and read post messages. click the Search button in the task bar.also called a bulletin board or forum -.S. illustrations. Consider the following references:  According to a Reuters article published in USA Today.Help Children Understand the Risks of Newsgroups.  A Kaiser Family Foundation report (reference found on the ProtectKids. Unlike chat rooms. including market leader Google. and hateful or violent material. A message will remain posted on the newsgroup for some time after initial posting so that other people can look at it.jpg). If you post a message. Newsgroups can also be used to post files including computer programs."  A study (opens in a new browser window) funded by the U. newsgroups also have risks.jpg file format. Content posted in a newsgroup might include nudity. What can you do as a parent to protect your children? First you can scan your hard drive for pictures.com Web site). found that 70% of teenagers (ages 1517) have accidentally come across pornography on the Web. Remind your child that it is dangerous to post anything in these latter groups because their email address could reveal their identity -. and share information on virtually every imaginable topic.jpg images (*."  For those people who bother to visit Web search engines. "Nude" (and "nudes").com. newsgroup posting are not delivered in real-time.either through a pornographic advertisement or even email spam in your inbox -.and bulletin board and newsgroup posts are available for anyone to see. sexual content. and stories. Help Children Understand the Risks of Pornography Pornography -. as shown in the picture to the right: 215 Section 4-5: Internet Security 215 . The chances are very good that pornographic images downloaded from the Web are of a . Newsgroups are often used to ask questions. "porn" (along with "porno" and "pornography") was the 4th most popular search term. teenagers have had unwanted solicitation for sex while online in a chat room. pictures. Forums.S. or download/ upload files.

Spam is another risk to your children. porn sites and questionable offers. email is another vehicle by which your children can interact with others.Help Children Understand the Risks of Email We've previously discussed some of the dangers inherent in email systems and the Internet . immediately contact WiredSafety's law enforcement division at CyberLawEnforcement. Such a person could theoretically install a virus or worm. While it might be something innocent. Help Children Understand the Risks Inherent in Cyber Stalking and Harassment Cyberstalking and cyberharassment use many of the same online tactics. and/or friends. 216 Section 4-5: Internet Security 216 . you have allowed someone to access an area of your computer. Files and data are downloaded or shared directly between the two computers. unless you're prepared for the consequences Save offending messages and report them to your service provider Notify the chat room or message board moderator if someone makes a threat to you Don't confront the stalker/harasser Don't give out any personal information about yourself or anyone else Exit any online situation that has become hostile If you have reason to believe that your children are being stalked or harassed. Each computer that is connected through P2P software essentially acts as a server for someone else to access files on your computer. family. may send a stream of e-mails and/or instant messages -. The cyberharasser. Every user that is connected through the software can search the library for something they want and then download a copy to their own computer. Knowing the dangers and being free of them are.unsafe downloads. not the same. as long as both computers are using the same P2P software. P2P has also enabled many people to download pirated music.org or complete its Cyberstalking and Harassment Report Form. P2P file sharing acts as a library where everyone brings together their collection of music. Understanding File Sharing and Peer-to-Peer Programs File sharing or peer-to-peer (P2P) programs allow two computers to connect to each other without a server acting as a middleman between the two computers. The downside of P2P is security. remember also that it might be from someone trying to lure your child into an inappropriate relationship. The victim may even be signed -up for spam. Like the other communication technologies discussed in this section on the Internet.to victims. or games. or install spyware software. Many of these messages promote sexually-explicit Web sites. The Wired Patrol Web site identifies some online safety tips your children should follow to avoid cyberstalking or harassment:         Don't respond to flaming (provocation online) Choose a genderless screen name Don't flirt online. As we will see in the next section. viruses.sometimes hateful or provocative -. Your child's email address may have been pulled off a discussion board or chat room. Cyberstalking generally refer to relentless pursuit of a victim. on the other hand. and worms. Email might occasionally be received from someone your children meet on the Internet. unfortunately. sometimes to include some form of offline attack. films.

let you download software for evaluation over a certain period of time. most software is not free.and tries to get universities to provide the names of those individuals on campus who are allegedly sharing copyrighted music. the court agreed and shut down the Napster service.Understanding the Risks in Downloading Music A few years back a company called Napster introduced music file sharing on the Internet. as well as the Recording Industry Association of America (RIAA). Some of the more popular ones include:     217 PC World c|net ZDNet tucows Section 4-5: Internet Security 217 . while other programs add spyware to your computer when you download them. look at the list of software using the My Computer component of the Windows operating system. In 2000. as it suggests. The RIAA has changed its strategy and now targets those who download the music -. Stealing is stealing. Although Napster offers an entirely different type of service today. It is important that you know the source of these files and read the associated licensing agreement. such illegal downloads continue from different sources. Are there any CDs with handwritten or homemade labels that are either games or software? If so. Shareware sites. Legal Freeware/Shareware Web Sites Some Web sites do offer legitimate software downloads. However. is oftentimes free. Loading and using such software is illegal. the chances are that these were not produced commercially. Anyone can access a Web site that enables you to download pirated software. Parents must teach their children that downloading music illegally isn't any different than stealing from a store. Musical artists who wrote and recorded the songs. If you want to continue using the software after this period expires. The RIAA took Napster to court for illegally copying and distributing copyrighted songs. like the illegal music downloads. But it is also important that you install the necessary software on your computer to protect yourself from viruses and other attacks. It provided a way for individuals to download MP3 files of popular music from Napster's server. Understanding the Risks in Computer Games and Other Software Downloads Software piracy. Is there any software that was not on the computer when you purchased it or that you did not install? Ask your child about this software. Freeware. Everything was free. You will need the following types of software to ensure safe downloading:  Virus Protection Software*  Personal Firewall Software*  Ad checking Software* Searching Your Computer for Pirated Software How can parents check their computers for pirated or illegal software? First. Another form of software is called freeware.children of unsuspecting parents -. High-speed data access like cable modem and DSL even allows the largest programs available to be easily downloaded. some pirated software often comes with a virus or Trojan Horse that allows hackers to enter your computer. you will have to purchase the product. As we've previously seen. too has grown significantly on the Internet. There are many sites on the Internet that allow you to download legitimate software. were shocked at these free giveaways since they weren't being paid for their work.

Select the Internet Options tab. 2. 6. 5. Internet Explorer will allow all cookies from Web sites in this zone to be saved on your computer and read by the Web site that created them. Click on the Sites button. Display the Tools menu. 7. Click the OK button. 8. Click the Add button. 8.  Trusted Sites: This zone contains Web sites that you defined as being trustworthy. Type the Web site address in the Add this Web site to the zone field. Click on the Trusted sites button. 6. Select the Internet Options tab. Click the Remove button.  Restricted Sites: This zone contains Web sites that you defined as being those you do not trust. Internet Explorer will block all cookies from Web sites in this zone. newsgroups. To remove a Web site from a Restricted Sites zone: 1. Section 4-5: Internet Security 218 .How Filtering Software Works Several free and commercial products are available to allow you to filter certain Web content from being displayed on your browser. 5. To assign a Web site to a Trusted Sites zone: 1. Click on the Sites button. Click on the Restricted sites button. and Web-based email Controls access to Web sites and other online content Contains chat/instant message recording features Contains keystroke recording features Contains peer-to-peer (P2P) recording features Contains keyword detection features Provides a detailed log file of user violations Prevents unauthorized Internet activity on your PC Defining Security Zones within Internet Explorer Microsoft Internet Explorer allows you to assign specific Web sites to any of three different security zones:  Internet: This zone pertains to every Web site that is not defined to either the Trusted Sites zone or Restricted Sites zone. While the functionality offered by these products widely differ. 4. 3. 218 Display the Tools menu. Click the OK button. 4. 7. Click on the Security tab. 2. Click on the Web site to be removed. Click on the Security tab. 3. here is a list of certain features you might want to look for:          Monitors Internet activity Filters harmful Web sites.

In this course only the following three are referenced: Ratings — Sliders are presented for different categories. or whether a supervisor can type a password in order to allow site access. The ability to create a password is also available under this tab. Display the Tools menu.) 5. move the slider to the appropriate access level desired. and then type the supervisor password. Click on the Enable button. For each category. Select the Internet Options tab. 2.Using Content Advisor to Control Access Content Advisor is a feature of Internet Explorer that allows a parent to control the types of content your Web browser is allowed to access on the Internet. 3. 219 Section 4-5: Internet Security 219 . click Settings. Content Advisor allows you to create definitions under four categories. 1. Approved Sites — Type the Internet address (URL) of a Web site. and then click either the Always view or Never view buttons. (If you've already enabled Content Advisor. You even have the ability find rating systems on the Web. 4. Click on the Content tab. Bear in mind that not all content on the Internet is rated. General — Allows you to define whether a user can see sites that have no rating.

Free Filtering Software Available on the Internet Other than Internet Explorer. add sites to block.  Anti-Defamation League HateFilter: A web filter that blocks sites that. and search to see if a site is blocked.com/. you can establish a filtering table that contains many rules about which packets are allowed to pass and which are to be dropped.cybersitter. In other words. keystrokes typed. Its "content recognition" system recognizes and blocks new objectionable Web sites. and maintain a detailed log of all Internet activity and violations. Visit the company Web site at: http://www. In addition. Visit the company Web site at: http://www. CyberPatrol CyberPatrol helps protect against the dangers children face online. There are no recurring fees of any kind.  We-Blocker: Free software that allows a parent to request a site be blocked globally. advocate hatred. filtering routers can also decide the direction in which packets flow. CYBERsitter CYBERsitter provides over 30 categories of filtering that are updated automatically.into and out of your home -. the first place to look for filtering software is your ISP's Web site. bigotry. specify allowable times to access the Internet. It contains seven integrated tools that record chats. It can safeguard them against inappropriate language in chat sessions and protect them from divulging personal information online.com/. You can buy a one-year subscription to CyberPatrol for under $40. Visit the company Web site at: http://www. programs launched. block a site on their computer. on web pages. and in newsgroups.cyberpatrol.0 Spector Pro monitors and records every detail of computer and Internet activity. CYBERsitter is priced under $40. in the judgment of the ADL. race. and protects your privacy on the Web. sexual orientation. Spector Pro 5. or other immutable characteristics. and filtering content by keyword in IRC chat.and can control the type of traffic permitted to come inside the home. or where someone inside your home can visit. ethnicity.How a Router Can Filter Unwanted Traffic Routers are often the first line of defense against unauthorized access to an Intranet.com/. such as games or home finance packages located on your computer. Parents can override blocked sites. 220 Section 4-5: Internet Security 220 . They examine every packet that goes into and out of the browser -. you may already have this feature available for you to use. Visit the company Web site at: http://www. Net Nanny® 5 can be purchased for under $40. cookies. Commercially-Available Filtering Software Several commercial products are available that allow you to filter certain types of Web sites from displaying in your Web browser.com. or even violence towards Jews or other groups on the basis of their religion. peer-to-peer file searching and swapping. web sites visited. sites you deem offensive. Net Nanny Net Nanny® 5 allows you to control what comes into and goes out of your home through your Internet connection by filtering and blocking Web sites by URL and keywords. It allows parents to manage and control children's access to the Internet as well as limit or prevent children from accessing programs. emails sent and received. Depending on the Internet service you've purchased.netnanny. instant messages. Other free filtering tools can also be downloaded from the Internet.spectorsoft.  Internet Junkbuster Proxy™ for Privacy: Free software from Junkbusters blocks unwanted banner ads.

Section 4-6: Email By the end of this section. learners should be able to:       Understand the concept of email Understand the parts of an email address Understand the concept of an email client program Define web-based email Define instant messaging Practice the rules of email etiquette 221 Section 4-6: Email 221 .

"Snail" Mail What is mailed? Letter.What is Email? Most people use the Internet primarily to email and surf the World Wide Web. or "electronic mail. usually 2 days After reading your email. send. forward it to others. 222 Section 4-6: Email 222 . you can save it. Postcard. you can print your email messages. etc Who is it from? Sender: John Doe Recipient: Jane Doe Who is it for? Address? 123 Somewhere Street Somewhere. Card. receive and manage email A few minutes unless technical problems In what is it delivered? Envelope. While email is similar to a traditional mail system. See the chart below. If you want paper copies. it's also very different. Simply put. or delete it. or "snail mail. Packet: A piece of text delivered over the Internet Sender: John Doe Recipient: Jane Doe janedoe@gcflearnfree. electronic pictures. NC. etc.org Mail Server and Email client software: Rely on one another to both send and deliver email Email client software's INBOX: Text editor used to compose. 22222 Who/What delivers it? Mail Carrier/Mailman Where is it delivered? Delivery Time? Mailbox Varies. Larger packages Email Electronic Text Message. email." is the process of sending and receiving messages over the Internet." as it's sometimes referred to.

net If there is a two-letter extension.org. jdoe "is located at" gcflearnfree. someone may have already chosen jdoe.Anatomy of an Email Address An email address is required to send and receive email. For example.mil www. Top Level Domains Top-level domains may help you figure out the type of organization the recipient is associated with.com Meaning A company or business A non-profit or not-for-profit institution US Governmental agency US Military US Educational institution ISP or Network Provider Examples www. @ Means "at" and separates your account name and the name of the mail server name. See the chart below. However. Malaysia uses "my.army.edu.gov .earthlink. 3.net . John Doe might choose "jdoe" as his username. The second piece. navy. 2. and a domain name. www. Domain Name: gcflearnfree.yahoo. an "at" symbol (@).com.gov. www." Consider choosing a user name that protects your identity instead of your first and/or last name. The first piece is the name of the email server and is located to the right of the @ symbol.duke.org The domain name usually consists of two pieces of identifying information. www. www. indicates the top-level domain.epa. Extension . For example. usually a three-letter extension.GCFLearnFree. jdoe@gcflearnfree. User name: jdoe Located to the left of the @ symbol. a user name identifies your account on the email server that handles the email.goodwillenc.org www. 223 Section 4-6: Email 223 .edu .mil . gcflearnfree is the name of the email server.com www. For example.gov www. For example. it is usually a country code.ncsu. They are separated by periods. They usually consist of three parts: a user name." Because not everyone uses top-level domains correctly. www. they are not always a reliable way to determine an organization's association.whitehouse.org. Email addresses are different from "snail mail" addresses.org .microsoft. so have some other choices ready.mil.edu. Choose a user name that sounds professional and is easy to remember.org 1. called "dots.

Additional email client software is not required. you need:  POP3 (Post Office Protocol. such as Hotmail or Yahoo. and an email address. I can send and receive email with someone who uses QUALCOMM EudoraTM. title. if I use Microsoft OutlookTM. Select the message header and read the message. and much more. appointments. the time and date it      was sent. Free web mail accounts. These protocols make it possible for people using different email client software to communicate with one another. and relies on an Internet connection to perform some of its operations. 224 Section 4-6: Email 224 . "Attach" files (called attachments) to messages you send. Save the attachments you receive. both the sender and recipient must have the right tools: an Internet connection.  Newsgroup functionality: You can use your email client to access Usenet. Reply to. an email client. the subject line. forward. phone numbers. tasks.Email Clients To send and receive email. and delete messages. and electronic reminders. An email client (sometimes referred to as a composer) is software that runs on a personal computer. and at times. the size of the message. Create new messages. Web mail is fully discussed in Lesson 5. Usenet features a broad range of discussion topics called newsgroups. an online public bulletin board system (BBS). rely on an Internet connection and use an email client that appears in a web page. To set up your email client correctly. Some email clients offer:  Address book/Contacts: Use the electronic address book to track personal information such as name. Email Clients are Different Most email client software allows you to:  Display a list of received messages. email addresses. For example. home and work addresses. Email clients work with any ISP (Internet Service Provider) that uses standard Internet email protocols. Each message header shows you who sent the mail.  Calendaring: Schedule important dates. version 3) server address  SMTP (Standard Mail Transfer Protocol) server address Your Internet service provider gives you this information.

which may result in a lot of unwanted mail in your INBOX. Not only will you have to view ads as you check your email. Free web mail accounts such as HotmailTM or YahooTM use an email client that appears in a web page.  Read the Help page if necessary. check out www. Accessible. Even if you change ISPs.com. Web mail is kept on an Internet server. (This requires some personal information. For example. If the speed of your computer and bandwidth are slow. is the access point (URL) always available? How much storage space are you allotted? Does it feature an electronic address book? Is your privacy being protected? Waiting. 225 Section 4-6: Email 225 . Web mail doesn't require any special email client software. Web Mail Advantages and Considerations Convenient. so you can access it with any computer that is connected to the Internet. you need to:  Determine which web mail service you want to use. some web mail providers sell member lists to advertisers.)  Determine a user name and password. most services will affix some sort of advertising line to your email message. Just type in your web mail service's URL and log in. Privacy. To set up your email client correctly. You can also set up new web mail accounts easily. you may have to wait long periods of time to read simple text messages. Choice.  Sign up for a free account. For example. Keep your web mail password secret and change it often. you'll still be able to access your web mail account. You can access your web mail account on any computer with Internet access. You never know who may want to read your email. functions somewhat like a traditional email client and can include many of the same features. Pick a web mail service that best suits your needs. "For the best free web mail. Advertising.Web Mail Web mail.webmail." Also. sometimes called web-based email.

AOL Instant Messenger and ICQTM are just a few of the instant messaging services available. Instant Messaging Features Instant messaging service may include the following features:        Create a contact list (buddy list). Functions may include: chat. Instead of waiting for someone to reply to your email message. Poor typing skills can inhibit IM communication. Chat somewhat mimics a conversation. you need to:      Determine which IM service you want to use. you may have to wait long periods of time to read simple text messages. An instant messaging service is software that runs on a personal computer. data conferencing. and you're ready to go. Sign up for a free account. You need an Internet connection and software to use instant messaging. (This requires some personal information. View ads as you "message" others. you type messages back and forth in real time. Read the Help page if necessary.Instant Messaging Instant Messaging (IM) is another type of email software that is frequently used for chat. you can chat in "real time. message board. file transfer. Search for others using the service. voice. Instead of talking. If the speed of your computer and bandwidth are slow. Instant Messaging Advantages and Considerations Real time. Know who in your contact list is online at any time. Do you want everyone to know when you log on? Difficulty. Send and receive messages from those in your contact list.  Groups can conduct conferences or just 'hang out' online. There may be times when you don't want to be available for chat. Privacy. Be alerted when others in your contact list log on. Turn it off. and exchange web-page addresses. Add. To set up your instant messaging service correctly. Internet games." Waiting. if someone in your contact list is online. Advertising.) Determine a user name and password. Edit or Delete people from your contact list. 226 Section 4-6: Email 226 . Download the IM software.

-) = wink :-o = shocked. or smilies. it's rapidly becoming a common form of communication in the workplace. Email Don'ts Don't ignore spelling and grammar mistakes It's true that email communication is far more casual than a formal report. Examples: :-) = happy :-( = sad . you can include a prefix to help your recipient understand the message. surprised 227 Section 4-6: Email 227 . To help you. Logically organize your message with line breaks when appropriate. Use HTML (Rich Text) sparingly. cheap. Think of e -mail as a brief telephone conversation.Email Do's Because email is fast. don't follow up a short statement with 50 exclamation points. but it's crucial to know when to pay attention to detail such as spelling and grammar. Don't use excessive punctuation Let your words express your feelings. since many email clients shorten longer subject lines. are keyboard characters used to convey an emotion. Use emoticons sparingly. Don't bother with excessive formatting Keep it simple. People you work with may receive hundreds of e-mail messages a day. many email clients feature Spell check. Formatting doesn't matter a whole lot when you are composing a short e-mail message. Do include a descriptive subject line A subject line should be a short phrase. Don't use emoticons Emoticons. easy. Make your point and make it short. Here are a few basic guidelines to follow when sending e-mail. If you like. urgent = please read now req = request FYI = for your information For example: Do keep it short It's time-consuming to read through a lot of text looking for specific information. and somewhat describe the contents of the message. and convenient. Some consider them too "cutesy" and unprofessional.

Mind Your Manners When you communicate face-to-face. Avoid Engaging in a Flame War Let your words express your feelings. Logically organize your message with line breaks when appropriate. Avoid "Shouting" AVOID USING ALL CAPITAL LETTERS. Use HTML (Rich Text) sparingly. Treat others as you would like to be treated. Printing E-mail (electronic mail) cuts down on the amount of paper you have to deal with on a daily basis. 228 Section 4-6: Email 228 . Some companies monitor employee e-mail. body language. treat each message individually. Before you send that next email message. Don't Spam While you may enjoy passing e-cards and jokes along to your friends and family. When e-mailing at work. If you typically address someone using Mr. And Finally… Privacy E-mail is not a private form of communication. a casual tone is fine. flight information). then do so in your e-mail message. Everything is on record. Immediacy Although e-mail is much faster than "snail mail. Print the important stuff (directions to a company meeting across town. or Ms. be courteous. Electronic communication is very different. don't follow up a short statement with 50 exclamation points." AND IS CONSIDERED RUDE. consider the following: Tone When you are e-mailing friends. Think Twice Keep it simple. Keep this in mind when you e-mail at work. IT'S CALLED "SHOUTING. email can complicate communication. And remember.." don't assume that your e-mail message will be answered 30 seconds after you send it. Formatting doesn't matter a whole lot when you are composing a short e-mail message. If you're not careful. and hearing the emotion in someone's voice all help you understand of the intention of the statement being made. Generally. dress. don't make a habit of sending this kind of mail to your coworkers. sarcasm is often misunderstood in electronic communication. you pay attention to what is said and how it is said. Non-verbal clues such as facial expression.

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