Bridges to Digital Excellence

Basic Computer Skills Training

Bridges to Digital Excellence

Basic Computer Skills Training

Table of Content

Bridges to Digital Excellence

Basic Computer Skills Training
Content for this training manual was taken from the GCF Global Learning website. Some content was altered due to size, grammatical errors, or relevancy. GCF Global Learning owns the copyright to all the content in this manual. This training manual was compiled into print format by Rebecca Shuler, Americorps VISTA/Program Manager. Please visit their website for further courses: www.gcflearnfree.org

©1998-2007 GCF Global Learning. All rights reserved.
Revision 3 - June 2007

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Table of Content

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......................... 13 o Motherboards and Expansion Cards ..................................................... 19 5............................................................................. History of Computers ................................. 10 o Digital Camera ..................................................................................................... Software ............................ 14 o Floppy Disk Drives................................................................................................... 8 o Scanners ......................... Input and Output Devices .......................................... 12 o Modems ...................................................................................................................................................................................................................................................................................................................................................... 24 6........... Cleaning a Computer ............................................ CD-ROM Drives and More ............................ 11 o Monitors ................ Data Storage ................................................................................................................................... 7 o Input Devices .................................................................................................................................................................................................................................................................................. 14 o The Central Processing Unit ........................ 21 o What is Software? .............................................................................................................. 8 o The Keyboard ............................................................................................. 23 o Software Upgrade .................................................................................................................. 14 o Storing Information ....................................................................................................... 9 o Microphones and Joysticks .................... 17 o PCs and Macs ................................................................. 24 o An Overview of Installing . 4 o Parts of the Computer .......................................................................Bridges to Digital Excellence Basic Computer Skills Training Contents Section 1: Introduction to Computers................. 22 o Licensing Basics ......... 23 o Types of Licenses ................................................................................................................................................................................................................................................................................................................................................ 4 2.............................................................................................................. 19 o Thinking of Buying a Computer? ................................................................................................................ 18 o Personal Data Assistants and Email-Only Devices ........................................................................................................................................................................................ 23 o Software Piracy .................. 1 1....................................................................................................... 11 o Printers ......................... 4 o A Brief History of Computers .............................................................. 11 o Speakers and Earphones ..................................... 15 4..................................................................................................................... 3 o What is a Computer .... 8 o Using the Mouse ............................................................................................................................................................................................. 27 iii Table of Content iii ................................. 22 o Types of Software ............................................................................... 13 3.. 18 o Types of Computers ............................................. 10 o Output Devices ....................................................................................................................................... Types of Computers .........................................................................................................................................................

.... 35 o Turn Off and Restart the Computer ................ 39 o Minimizing........... 34 o Log Off and Switch Users .................... 56 o What is the Recycle Bin? ................................................................................................................................................................................................................ Renaming......................................................... 46 o Customizing the Taskbar ..................................................................................................................................... 50 o What is a Drive? ................................................................................... 29 1............................................................ 52 o Exploring My Computer ................................................ 48 o Creating............................................................................... 40 o Switching Between Windows ..................................................................................................... and Deleting Folders .......... 39 o Moving a Window Using the Title Bar ................................. Using Files and Folders ............................................................................................................................................................. 46 4............................... 48 o What is a Folder? .................................................................................................................................................................................................................... Windows XP Windows ........................................... 32 o Exploring Programs ............................................ 50 5..................... 31 o The Windows XP Desktop .................................................................................................................................................. 47 o What is a File? ................................... Desktop and Start Menu ........................................................................................................................................................................................................ 44 o Navigate the Control Panel ....... 53 o Moving Files and Folders .................. 51 o Introduction to My Documents .................................................................. 32 o The Start Menu .......................................................................................................... 39 o Sizing Windows ............................ Renaming........................................................................................................................................ 44 o Set the Time and Date .................................................................................. 53 o Copying Files and Folders .......................... 52 o Exploring Windows Explorer .............................. 41 o Switching Using the Keyboard Method ................................................................... 54 6............ 56 o Adding a Shortcut ..................................................................................... Files and Folders ............................... 45 o Changing the Screensaver .................................................................................................................................................................................................................................................................. 57 o Emptying the Recycle Bin .......................................................................... 57 o Retrieving Files from the Recycle Bin .........................................................................................Section 2: Introduction to Windows XP ....................................................................... Customizing Windows XP ........................................................ 34 o Understanding Icons ................................................................................................................................................................................................................................................................. 34 o Understanding the Taskbar . 45 o Changing the Wallpaper .......................................................... 37 o Windows XP Bars and Buttons .......................................... 57 o Placing Files in the Recycle Bin .................................................... 35 2.............................. 38 o Scrolling ........................................................ 56 o Right-Click to Add a Shortcut ..................................................... 43 o Introduction to the Control Panel ..................................................................................................................................................................................................................................................................... and Deleting Files . Maximizing................................................................................................. Shortcuts and the Recycle Bin ........................................................... 55 o What is a Shortcut? ......................................................................................................................... 33 o Launching Internet Explorer From the Start Menu .............................................. 54 o Selecting More Than One File or Folder ........................................................... 57 iv Table of Content iv ....................................................................................................................................................... and Restoring Windows ..................... 41 3.............................................................. 54 o Choosing Views ............. 40 o Tiling and Cascading Windows ............................................. 49 o Creating..........

.................................................................................. 72 o The Magnifier ................................................................................................................................ 77 11................................................... 91 o Changing Your Document View ....................................................................................................................................................................................................... 65 9..................................................................................................................... 60 o Previewing Image Files .....................................................................................................................................................7............................................... 67 o Accessibility and the Accessibility Options Dialog Box ............................................ 59 o Opening the Search Companion ......................................... 87 1........................................................................................................................................ 91 o Pull-Down Menus ................................................................................................................................................. 80 o Adding a Printer ...................................................................................................... 76 o The Index ....................................................... 77 o Support .............................................................................................................................................................................. The Search Companion ..................... 69 o Using MouseKeys .............................. 74 o The Onscreen Keyboard and Utilities Manager ........................................... Printers and Faxes ..... 69 o The General Tab ................................................. 71 o The Text Size Page .................................................................................. 77 o Help’s Search Function ....................................................................................................................................... 64 o Creating a New Account ............................................................................................................................................ User Accounts ...................................................... 86 Section 3: Word 2003 .............................................................. 89 o The Basics of the Word Window .......... 92 o Operating the New Pull-Down Menus ............ 61 8.............................................................................. 86 o Dealing With an Unresponsive Computer .............................................................. 84 o Disk Cleanup ... 90 o Change in View .............................. 68 o Adjusting the Keyboard ................................................................................................................................................... 65 o Changing User Log On/Log Off Procedures ...................................... 80 12............................................... The Help and Support Center ............................................. Accessibility ............................. 79 o The Printers and Faxes Folder ... 68 o Adjusting the Sound ................... 73 o The Narrator ......................................................... 60 o Using the Search Companion ........................................................................................................................................................................................................................................................................................................................................................................................................... 76 o Favorites and History ..................................................................................................................................................... System Tools ....................................................................... The Word 2003 Window .................................................................................................................................................. 92 o Using the Task Pane .......................................................................................................... 72 o The Set Wizard Options Page .................. 74 10........................................................................................... 69 o Adjusting the Display ........................................................ 64 o Changing an Account ........................................................................... 71 o The Display Settings Page ........................ 93 v Table of Content v ............................................................................................................................................................... 85 o The Scheduled Task Wizard .......... 63 o Understanding User Accounts ....................... 83 o What Are System Tools? ........................................................................................................................................................................................... 70 o What is the Accessibility Wizard? ................................................................. 75 o Opening the Help and Support Center ................................................................................................................................................... 64 o Managing User Accounts ......................................................................................................................................................... 84 o Disk Defragmenter .............................................................................................................................................................................. 80 o Troubleshooting .

................ 117 o Creating Columns Using the Columns Dialog Box .............................................2............. 102 o The Document Recovery Task Pane ............................................................................... Formatting Text ................................................................................................................... 96 o Creating New Files Using Templates ................................................................................................................................................... 95 o New Files .................................................................................................................................................................................................................................................................. 116 o Using Page Setup to Specify Margins ................. Working With Text ..................................................................... 116 o Paragraph Spacing ................................................................. 123 o Header and Footer Toolbar ...................... 97 o How to Save a File ................................................................................................................................ 121 o Adjusting Tabs and Margins on the Ruler .................... 126 o Bold........................ 109 o Using Repeat . 113 o Aligning Text ....................... 128 o Use of Symbols ........................................................................ 100 o Opening an Existing File Using the Task Pane ......................................................................................................................................................................................................................................................................................... 111 4................................................................... 102 o AutoRecovery ... 126 o Font Dialog Box ........................................... 101 o Recovering Lost Work ........................ 114 o Line Spacing ............................................................................................................................................................................................................................................................................. 111 o Drag and Drop ................... 115 o Paragraph Dialog Box ................................................ Working With Word Files ........ 127 o Font Size ........................... 125 o Formatting Toolbar ..............................Ctrl + Z .............................................................................. 117 o Working With Columns .................................................. 106 o Selecting Text ........................................................... 109 o Moving and Copying Text and Graphics ........................................................................ 98 o The Difference Between Save and Save As ......... 108 o Using Undo ..................................................................................... 107 o Troubleshooting Selection Techniques .................................................................................................................................................................. and Underline ...................................................................... Italics.................. 126 o Using Color ............................ 106 o Moving the Insertion Point ......................................................................................................................................................................... Setting Up the Page ................................................................................................................................................................................................... 120 o Hanging Indents ..................................................................................................................................... 123 5............................................................................................................................................................................................................................................................................................................................................................................................ Indents..................... 106 o Backspace and Delete ................................................................................................................................ 123 o Delete Header and Footer ................................................................................................................... 105 o Inserting Text ............................................................................................................................................... 121 o Setting Tabs...................................................................................................................................................................... 129 vi Table of Content vi ......................................... 103 o Preventing Lost Work .................................................................................................... 110 o Copying or Moving a Single Item ........................ 120 o The Ruler ......................Ctrl + Y ...................................................... 103 3......................................................................... 119 o Indent Text ................................. 110 o Copying Multiple Items .............................................................................. 100 o The Open Dialog Box .................................................................... 96 o Creating New Files .............................................................. 122 o Insert Headers and Footers ....................... 99 o Opening an Existing File ..................................................... and Margins Using the Ruler .......................

................ 159 1............................. 153 o Print Preview Toolbar .................................................................. 163 vii Table of Content vii ........... 163 o Clients ........... 136 o Check Grammar as You Type .................................................................................................................................................................................... Printing ................................................................................ 157 Section 4: Introduction to the Internet ................................... 132 6........................................................................................ 154 o Editing Text in Print Preview ............................... 150 o Changing the Appearance of Your Pictures ........................... 148 o Inserting Clip Art ............................................................................................................. 137 o Using the Thesaurus .......................................................................................................................................................................................................................................................................................................................................................................................................................... The History and Definition of the Internet ........................................................................................................................ 140 o Moving and Resizing Text Boxes .. 147 o Drawing Objects ......................... 144 o Adding Borders .................................... 149 o Moving Clips ............................................................................................................................................. 139 o Create a Text Box ..................................... Spelling and Grammar ..................... 162 o What is the Internet ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 157 o Troubleshooting Printing Problems .................... 161 o A Brief History of the Internet .................. 155 o Page Setup ................................................. 147 o WordArt Drawing Objects ...................... 156 o Printing .................................................... 133 o AutoCorrect .......... 148 o Formatting Drawing Objects ............................................................ 151 8............................ 135 o Spell and Grammar Check ...................................... 137 7..................... 146 o Introduction to Word Graphics ................................................ 131 o Create Bulleted and Numbered Lists .................................................................................................................................................................................. 136 o Spelling and Grammar Dialog Box .......o Insert Symbols .............................................................................................. 134 o Find and Replace ......................................................................................................................................................................................................................... 162 o Servers .................................................................... 149 o Inserting Pictures From Your Computer ................................................................................................................................................ 136 o Check Spelling as You Type ............................................................................... 143 o Editing Tables ................................................................ Inserting Items Into a Word Document ..................................... 129 o Why Display Non-Printing Characters? ................................................................................................................................. 140 o The Format Text Dialog Box ................................................................... 143 o Entering Text ................................. 143 o Inserting and Deleting Columns and Rows .......................................................................................................................................................................................... 150 o Sizing Handles ........ 142 o Custom-Made Tables ............................................................................................................................. 141 o Working With Tables .......................................................................................................................................................................................................... 144 o Resizing Tables .................................................................................................................................................................................................................. 146 o Add Shading .............................................................................................................................................................................................................................................................................. 130 o Bullets and Numbering . 131 o The Bullets and Numbering Dialog Box ........

....................... 194 o Controlling Your Cookies .......... 185 o Emailing Links ......................... 178 o Organizing Favorites .......................................................................................................... 195 o What Are the Threats? ......................................................................... 179 o Creating New Folders ............................................... 175 o Setting a Home Pages ............................................... 190 o Password Do’s and Don’ts .......................................................................... 169 o Browser Basics ....................................................................................................................................... 189 o The Importance of Being Safe ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 163 o The World Wide Web (WWW) .....................................................................................2........................................ 172 o Customizing Toolbars ................................................................................. 164 Connecting to the Internet .......................................................................................................................................................... 192 o 128-bit Encryption ......................................................................... 196 o What is a Virus? Table of Content viii viii ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 190 o E-Commerce .............................. 188 o Changing Font ................................................................................................................................................................................... 193 o Privacy Tips ................................................................................................. 171 o Toolbars ........... 5..................................................................... 186 o Highlighting ..................................................................................................................................................................................................................................................................................................................................................................... 184 o Copying and Pasting Text ................................................................................................ 4................................................. 167 o What Type of Access is Available to You? .......................... 166 o The Need for Speed ............................................................................ 170 o Refreshing and Stopping Web Pages .......... 172 o Status Bar and Favorites Center ............. 167 o All About Bandwidth ......... 171 o Tips for Effective Searching ............. 166 o Internet Service Providers ........................................................................................................ 165 o Modems and Web Browsers ............................................ 191 o Secure Sockets Layer (SSL) .................................................................................... 185 o Print a Web Page ............................. 188 Browser Security .......................... 173 o Understanding Tabbed Browsing .................... 183 o Saving Pictures ........................................................................................... 196 o How Do You Protect Your Data and Computer? ..... 187 o Changing Text Size .................................................. 176 o Access Favorites ............................................................................................................. 196 o How Do You Keep Your Children Safe? ......... 171 o Search Engines ................................................................................................. 188 o Changing Color . 183 o Search ............................................................. 3........................................ 182 o Customizing Your History List ........................................................ 177 o Add to Favorites ....................................................... 170 o Cache .................................................................... 194 Internet Security ......................................................... 181 o History ...................................................... 168 Using Internet Explorer ...................................................................................................................... 193 o Cookies ............................................................................................................................................................................................................................................................................................ 167 o Data Transmission Rates ................................................................................................. o Servers and Clients Communicate ................................................................................................................................................................................................................................................................. 180 o Renaming and Deleting Favorites ..............................................................................................................

........................................................................................................................................................ 208 o Using Your Router as a Firewall ............................................................................................ 212 o Create an Internet Use Agreement ...................................................... 206 o What Does Anti-Virus Software Do? ................................................................................................................................................................................................................................................................................................................... 202 o The Importance of Anti-Spyware Protection ............ 221 o What is Email? ............................................................... 208 o Shopping on the Internet ............................................................ 226 o Email Do’s and Don’ts .......... 225 o Instant Messaging ................................................................................................. 203 o How do Anti-Spyware Tools Work? . 207 o The Importance of Firewall Protection ............................................................................................................................................................................................................................................................................ 209 o Risks Children Face When Browsing the Internet ....................................................................................................................................... 218 o Defining Security Zones With Internet Explorer .............................................o What is a Virus? .......................................................... 211 o Guidelines for Parents ........................................................ 222 o Anatomy of an Email Address? ................................... 218 o Using Content Advisor to Control Access ................................................................................................................................................... 206 o Updating Your Windows Operating System .................................................................... 208 o Using the Windows Firewall ............................ 216 o Understanding Risks in Computer Games and Other Downloads ............. 205 o The Importance of Anti-Virus Protection .................................... 224 o Web Mail .................................................. 198 o Email Spam ..................................................................... 199 o Identity Theft ................. 216 o Understanding File Sharing and Risks ....................................................... 197 o Hoaxes ................ 219 o Free and Commercially Available Filtering Software ............. 213 o General Guidelines for Communicating Online ................................................................................................. 228 ix Table of Content ix ................................................................................................................ 199 o Understanding the Importance of Anti-Spam Protection ....................................................................... 215 o Help Children Understand the Risks of Email .............................................................................. 207 o Free and Commercially Available Anti-Virus Software ...................... 223 o Email Clients ................................................................................................................................................................................ 216 o Help Children Understand the Risks of Cyber Stalking ..................................................................... 214 o Help Children Understand the Risks of Online Communication .......... 217 o How Filtering Software Works ...................................................................................................................................... 197 o What is a Trojan Horse? ................................. 201 o Free Anti-Spam Tools on the Internet ................................................................................................. 203 o Free and Commercially Available Anti-Spyware Software ........................................................................................................................................................ 201 o Commercially Available Anti-Spam Software ......................... 223 o Top-Level Domains .......................................................................................... 211 o Learning to Recognize Quality Web Sites .................................................................. 220 6................................................ 199 o Hackers .................................................................. 214 o Help Children Understand the Risks of Pornography ..................................................... 201 o Blocking Dangerous Attachments in Microsoft Outlook ........................................................ 197 o What is a Worm? ................................................................................................................... 227 o Manners ........................................................................................................................... 201 o Digital Signatures and Digital Certificates ......................................................... 208 o Free Firewalls on the Internet ...................................................... 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learners should be able to:  Define "computer"  Discuss the history of computers  Name the parts of a computer 3 Section 1-1: History of Computer 3 .Section 1-1: History of Computers By the end of this section.

get your groceries scanned at the store or use a calculator. is tall and sits next to the monitor or on the floor. network cable port. and surf the Internet. microphone/speaker/auxiliary input ports and printer port (SCSI or Parallel). The monitor. When you get cash from an ATM. is where the computer displays text and pictures. The front of the case usually has an on/off switch and two or more drives. PCs came into widespread use in the 1980s as costs decreased and machines became more powerful. A desktop case lies flat on a desk. you're using a computer.000 times faster. The keyboard lets you type information into the computer. accounting. A computer is a machine that manipulates information or "data. and the monitor usually sits on top of it. You can also use it to handle spreadsheets. the Electronic Numerical Integrator and Computer (ENIAC)." You can use a computer to type documents. and are 50. send email.What is a Computer? Whether you realize it or not. computers play important roles in our lives. was developed in 1946. It measured 18 feet by 80 feet and weighed 30 tons. A Brief History of Computers The first electronic computer. can store a million times more information. and desktop publishing. games. (You'll learn more about the CD ROM drive and 3 1/2" Floppy drive in later sections. pictured below. The first personal computers or PCs were introduced in the 1970s. The ports include monitor cable port. notebook-size laptop computers and hand-held Personal Digital Assistants (PDAs) have become popular. Computer cases come in different shapes and sizes. database management. A tower case. Parts of the Computer A computer is made up of several different parts. In recent years. presentations. There's also a place for the power cord plug. Today's desktop computers weigh much less. It resembles a typewriter keyboard. keyboard/mouse ports. which resembles a television. 4 Section 1-1: History of Computer 4 .) On the back of the computer case are connection ports made to fit only one type of plug-in device. The computer case is the metal and plastic box that contains the main components of the computer.

click. When using a touchpad or touchscreen. but the ball that helps maneuver the cursor is on top instead of underneath. Most new computers come with an internal modem. The mouse and keyboard can also be used together to navigate around the computer screen. a 5 Section 1-1: History of Computer 5 . A modem allows you to connect to the Internet and communicate with other computers via telephone line. The trackball. More Computer Parts The printer is a machine that prints a paper copy of what you see on the monitor. a mouse has two or three buttons used to move a cursor around the screen. touchpad. A trackball is similar to a mouse.The Mouse The mouse is the hand-held device that lets you point. Some models have a ball underneath which allows you to easily move it on a flat surface. and touchscreen are alternatives to the mouse. Typically. An external modem plugs into the computer and sits on the desk. and move objects on the monitor screen. you can use your finger or a tool called a stylus to move around the screen. The mouse got its name because of its size and shape.

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Section 1-2: Input and Output Devices By the end of this section.monitors. learners should be able to:  List and describe how input devices work  List and describe how these output devices work . printers. speakers and earphones 7 Section 1-2: Input and Output Devices 7 .

along the top of the keyboard. you can type in a website address. the mouse buttons can be switched. labeled Esc. if you press Ctrl + S at the same time. scanners. Page Up and Page down take you to the top or bottom of the screen. you may be able to resume by pressing Esc.Input Devices Input devices are connected to the computer through ports or sockets. if             your computer suddenly freezes up. The Backspace key erases the character to the left of the cursor. if you're left-handed and want to use your left hand. allows you to stop a function or action. To the right of the regular keys is the cursor control pad. However. the keyboard also features keys that cause the computer to perform specific tasks. place your thumb on the desk or table top on the left side of the mouse Your index (pointer) finger should rest on the left button of the mouse. The Home key moves the cursor to the left or beginning of the current line. The Print Screen key takes a "picture" of your screen that you can edit or save using a graphics program. To properly use the mouse:      Using your right hand. When the object is where you want it. F1 opens Help in Microsoft Office. joysticks and digital cameras. For example. The Function keys. The Enter key carries out commands. Alternate (Alt). However. Your ring finger and little finger should rest on the right side of the mouse. you can use the arrow keys on this keypad to move the cursor. The Number pad. For example.  To double-click. at the far right end of the keyboard. The Mouse The mouse is the hand-held device that lets you point to objects on the screen. 8 Section 1-2: Input and Output Devices 8 . rapidly press and release the left mouse button with your index finger. The insert mode is the normal mode for word processing. Similar to the curser keys. Place your middle finger on the right button of the mouse. you can save a file. and Shift keys are designed to work with other keys. called a URL.  Drag an object on the screen by pressing and holding down the left mouse button with your index finger while moving the mouse. At the bottom are four arrow keys. are labeled F1. For example. up to F12. Pressing any one of these keys moves the cursor in the direction of the arrow. Click.  To right-click. Left-handed computer users sometimes use their right hand to maneuver the mouse. The Keyboard  The main part of a computer keyboard has alpha-numeric (letter and number) keys similar to a typewriter. They include keyboards. while on the Internet. click on them. For example. Some of these peripheral devices are used to enter information into the computer. These shortcut keys allow you to quickly complete a specific task within certain programs. There are six keys above the arrows: The Delete key erases the character to the right the cursor. The Insert key switches between the insert mode and overtype mode. and press Enter to go to the site. Select an object on the screen by pressing the left mouse button down with your index finger and then release the button. The Print Screen. The Control (Ctrl). F2. Scroll Lock and Pause/Break keys are at the far right end of the keyboard. resembles a calculator keypad. press and release the right mouse button with your middle finger. release the button. and move them.  The Escape key. End moves the cursor to the right end of the current line.

 If you want to print a snapshot. single pages. or a SCSI connection. is easy to email or use on the Web.  Flatbed scanners look and act like a copy machine.Scanners A scanner allows you to copy an image into your computer. It comes in handy if you want to email pictures of the kids to grandma. Then. then you should use the maximum resolution so you don't lose detail. a USB port.  A TIFF format. a 72. Go through the tutorial or start guide usually found under the Help menu. or sharpness. which has the file extension . To get the most out of your scanner. Scan a picture or a document in at the default setting. There are three main types of scanners:  Hand-held scanners work like scanning guns used at department stores. The more dots per inch. 9 Section 1-2: Input and Output Devices 9 . Explore the image quality controls. scan it with different contrast settings until you learn what many of the settings control. which has the file extension . you can save it in different formats. Many include software that allows you to turn a printed page into a text document for your word processor. Learn how to use the image editing programs. the better the resolution. This saves disk space and saves time when the image moves over the Internet.  If you scan a large photo. A scanner is connected to the computer via a parallel port. Scanners vary in resolution.  Once you scan a picture.TIF. No matter which connection is used. a 300-dpi scan will give you as much detail as you need. Pictures Take Up Space The images that you scan into your computer can eat up hard disk space. The best way to learn how to use a scanner is to spend some time with it.  Sheet-fed scanners look like a printer and can scan only loose. the images are stored on your PC's hard drive in a digital format. Most scanners come with a scanning utility and some type of image editing application.JPG.  A JPEG format. The picture loses some detail when you save it in this format so it takes up less of your system's memory. or if you scan a smaller original and plan to enlarge it. The amount of space a picture takes up on your PC is determined by the size and the resolution you use when you scan it. However. Most flatbed scanners have resolution of at least 300x300 dots per inch (dpi).or 100-dpi scan is OK. such as an 8 by 10. this format uses more hard drive space. is the best if you plan to print an image because no details are lost from the original. remember:  If you want to scan a picture to put on the Web or to email.

and whether or not you have a USB port or a game port. it uses an image sensor to capture hundreds of thousands of tiny squares called pixels. A joystick is a lever used while playing a computer game. It's a handy tool for taking those pictures you want to email to friends or put on the Web. If you don't like what you see. 10 Section 1-2: Input and Output Devices 10 . you can edit or delete them. Instead. but it doesn't use film. If you're looking for a joystick. Storing Your Images Separate devices are used to record and store digital images.Microphones and Joysticks A microphone is another type of input device. A digital camera is similar to a standard 35 mm camera. Connect the microphone to the computer and use the computer to record sound. (Some computers have internal microphones. Flash memory uses chips to store your image files. Almost all newer digital cameras use some type of removable storage. usually flash memory cards or small hard disks. and even a floppy disk. When you use a digital camera. All of these devices can be removed from the camera and plugged into the computer or printer to transfer the images. This limits the number of pictures you can take before having to erase to make room for new ones. These pixels make up a photo.) You can also use a microphone to teleconference with another computer user. you can also preview your pictures before printing them. There are a variety of different joysticks. Digital Camera A digital camera lets you capture a picture in digital (computer-readable) form and lets you transfer that image directly from the camera to the computer. consider your system's requirements. Older cameras have built-in fixed storage that can't be removed or increased.

it can print multi -page forms . Monitors The monitor works with a video card. earphones. If you're a graphic artist who wants photo-quality images. such as computer monitors. It's the least expensive printer and doesn't provide the same high quality as that of an ink jet or laser jet printer. buy a laser jet. respectively. or business documents. including 15. you can buy a less bulky but more expensive flat panel monitor. Let's look more closely at these peripherals: Printers There are three main types of printers:  Dot matrix printers produce characters and illustrations by striking pins against an ink ribbon. However. To sharpen. If you primarily need to print to multi-page forms. However. Costs Associated with Printers To print. They allow you to hear sound and print pages. 11 Section 1-2: Input and Output Devices 11 . Toner is much more expensive than ink used by inkjets. An ink jet is fine for home use. and printers are also output devices. Speakers. a laser printer is less costly to maintain in the long run. but toner lasts longer. laser jet printers use toner. Your monitor has an on/off button and control buttons (visible or behind a small panel) that allow you to change your monitor's display. which can cost three times as much as regular paper. If you do a lot of printing. It produces better quality black text documents and usually turns out more pages at a lower cost per page than inkjets. Most new computers come with a monitor the size of a small TV. They provide good quality printing and can print in color.  A laser printer usually costs more than an inkjet. located inside the computer case. deliver information to the user. 17. brighten or center your display. check the manual that came with your monitor.Output Devices Output devices. 19 and 21-inch.a task laser and inkjet printers can't do.  Ink jet printers shoot tiny drops of ink onto paper. the a dot matrix printer will do the job. Monitors come in different sizes. to allow you to see images and text on the screen. school work. Some printers use specially coated paper.

so you can see this section and send email. cable modems are furnished as part of the cable access service and are not bought directly and installed by the subscriber.Speakers and Earphones Speakers are devices that connect to a computer and make sound and music audible. A cable modem allows you to connect your computer to a local cable television line and is about 26 times faster than a standard 56K phone modem. Earphones are output devices. movie clips and other media. Speakers. 12 Section 1-2: Input and Output Devices 12 . In most cases. often come in sets of two or may be built into a computer monitor. Computer users who want more speed may replace a dial-up modem with a cable Internet connection or DSL Internet connection. a modem allows your computer to connect to the Internet. used for input and output. A cable modem can be added to or integrated with a set-top box that provides your TV set with channels for Internet access. like the one pictured below. Plug earphones into your speaker. For example. monitor. 56K modems are the fastest type of modem you can use on a standard phone line. Most modems come with fax capabilities and are available in different speeds. or case to listen to music. It is nearly equal to the data rate available to a DSL subscriber. lets you communicate with other computers through phone lines. Modem Plays Dual Role The modem.

Section 1-3: Data Storage By the end of this section. learners should be able to:   Discuss data storage Define computer short-term and long-term memory 13 Section 1-3: Data Storage 13 .

The hard disk drive is the data center inside of the computer. and do not require a separate sound card. RAM is measured in megabytes (MB) or gigabytes (GB). this silicon chip is about the size of a fingernail. More About Storing Information The hard disk drive (also called the hard disk) on your computer is where information is stored permanently. also called an audio card. This is longterm storage. It lets the computer play sounds through speakers. Data is temporarily stored here until you save your work to the hard disk. is the brain of the computer. The Central Processing Unit The Central Processing Unit (CPU). The more RAM you have. To understand megabytes and gigabytes. you need to know about bits and bytes. consider that a printed page of single-spaced text contains about 3.024 megabytes. This short-term memory disappears when the computer is turned off. For example. A bit is the smallest unit of data in computer processing. A megabyte is about one million bytes. Located inside the computer case. the computer loads the instructions from long-term storage (your hard disk) into short -term memory. Hard disk speed determines how fast your computer starts up and loads programs. The PowerPC microprocessor. is another type of expansion card. A gigabyte is 1. One MB holds about 400 pages of single-spaced text. The microprocessor determines how fast a computer can execute instructions. The sound card. the faster you computer performs. and expansion cards to control the video. A microprocessor's speed is measured in megahertz (MHZ).. developed by Apple. and IBM. 14 Section 1-3: Data Storage 14 . When you save a file. Whenever you press a key. you're sending instructions to the CPU. called a microprocessor. The hard disk is called the C drive on most computers. Some motherboards feature integrated sound. is used in Macintosh personal computers. or millions of instructions per second. memory. Intel. A byte is a group of eight bits. click the mouse. and AMD are the two main CPU manufacturers for PCs. Motorola. you are saving it to long-term storage. Its job is to carry out commands.000 characters. Storing Information RAM (Random Access Memory) is your system's short-term memory. your computer's video card is an expansion card which plugs into the motherboard. When you use a word processing program. audio and more. The motherboard connects directly or indirectly to every part of the computer.Motherboards and Expansion Cards Here are some of the components that make your computer work: The motherboard is the computers main circuit board. or start an application. All of your programs are stored here. An expansion card is a card which you can install to expand a computer's capabilities. so always save your file before turning off the machine. To put this into perspective. It's a thin plate that holds the CPU (Central Processing Unit).

and read CD-ROM discs. and can display movies from digital video discs. ROM (Read-only memory) means you can access the programs or data stored on CD-ROMs but you can't write or store your own data or programs on them. (Recording information on a compact disk requires a special type of drive.Floppy Disk Drives. That's about 360 to 720 pages in a book. CD-Rom Drives and More You can also use your floppy disk drive and other drives for long-term storage. DVD-ROM (Digital Versatile Disc Read-Only Memory). are also available.up to 650 MB or the equivalent of about 450 average size books. CD-ROMs hold much more information than floppy disks . is used for data transfer and software installation. CD-RW discs may be written. while CD-R discs may be written only once. but Zip drives cannot read or write standard floppy disks. A CD-ROM (Compact Disk Read-Only Memory) drive accesses information on a CD-ROM similar to how a CD player accesses music from a CD. The floppy disk drive. a slot on the computer case. Various versions of the Zip can connect to the computer via the parallel port. 15 Section 1-3: Data Storage 15 . A Zip drive stores 250 megabytes on disks similar to floppy disks. compatible with many laptop brands. The floppy disk drive.44 MB of data. The terms CD-RW and CD-R may also refer to the CD writer itself. known as A Drive. Expansion-bay versions of the Zip drive. erased and rewritten. it can store 720 KB to 1.) A CD writer is a device that can write CD-RW (Compact Disk ReWritable) and CD-R (Compact Disk-Recordable) discs. is also used for storing data. IEEE 1394 (Firewire) or internally via the IDE interface. all types of CDs. SCSI port. The floppy disk is the tool used for these tasks. USB. DVDROM drives can read DVD discs. These drives are becoming outmoded as CD-R drives become more common. Sometimes called a diskette. or to the disk drive. refers to the DVD media itself.

16 Section 1-3: Data Storage 16 .

learners should be able to:  Discuss the different types of computers 17 Section 1-4: Types of Computers 17 .Section 1-4: Types of Computers By the end of this section.

or Mac. was the first widely sold personal computer with a graphical user interface or GUI (pronounced gooey). For example. Macs are especially popular among graphic designers.excluding other types of computers. The term PC came to mean IBM or IBM-compatible personal computers -. Both Macs and PCs are personal computers. the use of icons or small images to represent objects or actions. Mac users represent about 5 percent of the total numbers of personal computer users. Laptops usually cost more than desktop computers because of design and manufacturing costs. Note: Our training is intended for people who use PCs and the Windows operating system. libraries. It's typically used by businesses or organizations. A serial port does. is a battery or AC-powered personal computer. sometimes called a notebook computer because of its size. however. the Macintosh. they use a touch pad. but there are important differences. Laptops users typically don't use a mouse to navigate around the screen. Instead. allow a mouse to be attached. 18 Section 1-4: Types of Computers 18 . However. Laptops A laptop computer. Types of Computers During this unit. such as the Macintosh. Server A server is a computer or device that manages a network of computers. Microsoft successfully adapted user interface concepts made popular by the Mac. It's easy to carry and convenient to use in such places as airports. The Macintosh Introduced in 1984 by Apple Computer. IBM compatibles The first personal computer produced by IBM was called the PC. which supplies connections for peripherals. others can be "transformed" into a desktop computer with a docking station.PCs and Macs Two popular types of personal computers are the IBM compatibles and the Macintosh. and coffee shops. we've primarily discussed personal computers. there are many other computers that serve a variety of purposes. The Mac was designed to provide users with a user-friendly interface. Some of our information also applies to Macintoshes. While some models are full desktop replacements. trackball or stylus.

addresses. On-site service. where someone comes to your home or office to fix the computer. consider:  What will you primarily be using it for? Emailing or surfing the Internet? Playing games or organizing your life?  Will you be working at home or in an office? Or. are dedicated to sending. and managing email. Thinking of Buying a Computer? When trying to decide which computer best fits your needs. and to-do lists. marketed to home users. You may pay for it upfront but it's usually worth it. Small. is best. receiving. will you be moving around a lot? Would a stationary or portable machine work best?  How much can you afford to pay?  Service and support. The Palm can help you easily organize appointments. 19 Section 1-4: Types of Computers 19 . and to-do lists. The two major types of PDAs are the Palm OS Handhelds. can also easily manage appointments. The Pocket PC. A service warranty calls for the manufacturer to fix your computer if something breaks. You can add software to both models. Support is help in the form of phone support or training. email-only machines.Personal Digital Assistants and Email-Only Devices In recent years. designed as a near replacement for a laptop computer. addresses. and the Microsoft Pocket PC. Users typically must pay an access fee to use these devices. Personal Digital Assistants (PDAs) have also become popular.

20 Section 1-4: Types of Computers 20 .

learners should be able to:     Name and discuss various types of software Discuss software licensing and piracy Discuss freeware and shareware Discuss upgrading and installing software 21 Section 1-5: Software 21 .Section 1-5: Software By the end of this section.

send output to the monitor. keep track of files and directories.What is Software? When you want your computer to perform a task. Desktop publishing software. created by the user. 22 Section 1-5: Software 22 . also known as publishing software. they may have an open beta available to download. Betas often expire after a period of time. you can use a word processing application to write a letter. PowerPoint and Access. Types of Software Word processing programs such as Microsoft Word and Corel WordPerfect allow you to create and edit documents. Or. and resumes. reports. A spreadsheet application allows you to store information. if you are a business owner. see the GCF Global Learning sections on Windows. For example. check its hardware requirements to make sure its compatible with your computer. Computer game software allows you to play interactive games on your computer. foreign languages. If possible. Before you buy software. and genealogy. and flight simulation. usually when the full version or the next beta is released. Presentation software like Microsoft PowerPoint and Corel Presentations is designed for creating on-screen presentations. Microsoft Excel and Lotus 1-2-3 are two popular spreadsheet applications. sorting or filtering. For example. Operating systems recognize input from the keyboard. astrology. Adobe PageMaker. and get printed output. and creating reports. To learn more about operating systems. writing. This software can often handle layout for newsletters and other publications. Database management software organizes specific information in one or more tables. You can sometimes download a demo from a manufacturer's website or visit a computer store to see it in action. try software before you buy it. and control peripheral devices such as printers. The operating system (OS) or system software is the most important program that runs on a PC. math. Software companies use beta software to test the product in the real world and to find and correct bugs before the final release hits the stores. Excel. see the GCF Global Learning sections on Word. quilting. architecture. to retrieve data for a variety of purposes. Quark Express and Microsoft Publisher are desktop publishing applications. To learn more about applications. and slideshows. Developers sometimes have private beta testing that you can apply to join. and science. you might use Microsoft Access to analyze your customer information and ordering data. overhead transparencies. reports. perform complex calculations. offers tools for precise control over text and graphics placement. With educational software. landscaping. and a spreadsheet application to track your financial information. such as letters. and some image editing functions. It allows you to combine text and graphics in a single document. geography. including card and board games. Software is the name for the applications or programs that run on your computer. Databases utilize tables. you give it instructions using software. An operating system lets you use different types of application software. There's a World of Software Out There There's software for completing just about any task or for engaging in any pastime you can imagine including needlepoint. Retrieve data by asking questions. home design. your computer becomes a virtual teacher covering such topics as reading. Beta software is a version of commercial software that's released before the full version.

Types of Licenses  Freeware (public domain) . sharing software with others violates federal copyright law. It can even carry viruses. many Microsoft products distributed by original equipment manufacturers (OEM) (companies such as Dell. In a multiple installation situation. word processors. End-User copying is one of the most common forms of software piracy. Check your End User License Agreement (EULA) for details. Don't make copies of software (including fonts and images) other than allowed by the license agreement.  A multiple-user license .Licensing Basics When you buy software. Register your product. That's the agreement that appears during the installation process. While it may not seem like a big deal. not the programs themselves. Avoiding Software Piracy      Keep your receipt as proof that you bought legal software. depending on the product and the size and type of organization. you may permanently transfer your rights to software that you have bought and used. An organization can save a lot of money if they choose to buy multiple product licenses. Don't install or copy software onto more computers than allowed by the license agreement. this license grants you use of the program.When you buy the product. Network versions are installed on a server and may allow a specified number of users to access the programs concurrently.  Shareware .This is a license that allows you to use a program at no cost.This license allows you to download and sample shareware for a trial period. However.  Single-user license . A software product license gives you the legal right to run a software program on your computer. Freeware is copyrighted software that you can download. If you continue to use the program. Some software companies offer volume licensing or volume purchasing. use. and more. a certain number of copies are installed on several machines. Consumers who buy counterfeit software get no warranty. It typically involves friends loaning disks to each other or organizations not reporting the total number of software installations on computers. Compaq or Gateway) may not be transferred under any circumstances. or extensive duplication and distribution of illegally copied software. and legally pass around to others. This license is typical for a home user. When you buy software at a store. no technical support and no legal right to use the software. is another form of software piracy. you must comply with the End User License Agreement (EULA). Don't rent or lease the software.This license is intended to be used in a network or multiple-installation situation. Counterfeiting. 23 Section 1-5: Software 23 . The licensing options vary. Shareware is copyrighted and includes games. In some cases. the license comes in the box or appears online when you install the software.000 and imprisonment of up to five years. Penalties for software piracy can range from fines of up to $250. utilities. screensavers. Software Piracy Software piracy is the illegal distribution and/or copying of software for personal or business use. you must reimburse the producer of the program as noted on the documentation that comes with the program. To use the software legally. Check the EULA that came with the OEM products to determine transferability. you are actually buying a license to use the product. This is a standard license for a business or organization.

You can opt out of receiving such notices. A desktop shortcut allows you to launch a program without going to the Start menu or other location on your computer. If you are considering an upgrade. you might see an "Install Now" button like the one below for the Macromedia Shockwave Player. How do you know when an upgrade is available? If you register software. You can also get notified about product updates. Some upgrades are free. The software publisher may also allow you to download corrected versions of software. A dialog box shows the progress of the installation on the C:drive: 24 Section 1-5: Software 24 . click through the dialog boxes that appear. you are putting parts of a program in different folders on your computer. you may be asked where you want to install the program and if you want to create a shortcut on your desktop. promotions. and special offers. These "patches" are pieces of computer code that replace the faulty code in your software.Software Upgrade Those who have purchased a software license agreement may want to upgrade the software at some point. To get a software upgrade:  Load a CD-ROM and install the upgrade. As you are installing. while others require a fee. you provide your mailing address and e-mail address so you'll be notified when a new version of the software is released. read the instructions carefully before installing and upgrading software. An upgrade costs less than the full version of the software. Then. Either way. do research and decide if you need and can afford these features. A CD is convenient if you need to re-install the software later. Click the button to begin the installation process. A software upgrade is software that typically includes new and enhanced features to simplify computer tasks. An Overview of Installing Most software comes with an installation wizard that provides on -screen step-by-step instructions for loading software. and/or visit a computer store to see the product in action. OR  Download the software from the manufacturer's website. read PC magazine reviews. Visit the software manufacturer's website. During the installation. If you're downloading from a website. Patches work only if you own the software.

A driver converts the instructions of the operating system to messages that the devices on your computer can understand. 25 Section 1-5: Software 25 . Close all applications. Type a:\setup if using a floppy disk. What you do before the actual installation plays a major role. any serial or registration numbers. If you change your operating system. but it will be helpful if you start having technical trouble. the driver for your printer or other peripherals may need to be updated. Sometimes when you install software. make sure you scan it for viruses first. They simply can't get along. While backing up is usually routine for businesses. title. This may seem like a lot of work. The Installation The process of installing new software varies based on the software. personal computer users often neglect this necessary task. most applications feature on-screen instructions.  If you are downloading software from the Internet. Follow the on-screen instructions to complete the installation. This utility can prevent or fix many common disk problems. You'll learn more about this tool in Unit 3.      If it doesn't start automatically. or d:\setup if using the CD-ROM drive. Click the Install button. Record dates. However. and the program's location.  First. Some programs aren't compatible.  Always back up or copy your files to a floppy disk or CD so that they will be recovered if your computer fails. The computer will prompt you if you need to insert the disk.Help the Installation Go Smoothly The installation of new software can be as complicated as you choose to make it. Click OK. too. in the Run dialog box. Write down any messages that appear on the screen during or after the installation. Sometimes errors occur when you load new software or upgrade software. Click Start. To install a Windows application:     OR Insert the installation CD in the CD-ROM drive (or another drive that reads CDs). you can install a new Windows application using the automated Setup program included in most programs. you do a partial installation. For example. Follow the tips to make the process go smoothly. Keep a Record and Watch Out for Incompatibility Keep a record of the software you install. Drivers that don't work well together could be causing the conflict. The setup program starts automatically. you will have to launch the Setup program manually.  Run Scandisk to help make sure your computer is in good shape before you install additional software. That means that you still need to insert the disk each time you want to run the program. Choose Run. close your anti-virus program and shut down your Internet connection. don't try to install new software while you have many other applications running.

26 Section 1-5: Software 26 .

learners should be able to:  Clean a computer 27 Section 1-6: Cleaning a Computer 27 .Section 1-6: Cleaning a Computer By the end of this section.

28 Section 1-6: Cleaning a Computer 28 . A safe cleaning solution for computer surfaces (not computer screens) is ammonia diluted with water or glass cleaner comprised mostly of ammonia and water. the milder the solution. the better. Preventative maintenance saves you time since it saves you the hassle of dealing with systems failures and data loss. Mouse and More If your keyboard keys get dirty. Cleaning the Keyboard. Since it generates a lot of heat. You can also use an anti-static wipe with rubbing alcohol to clean your mouse. helps keep it running smoothly. Then. Use an anti-static wipe to lightly dust your monitor and surfaces. Use a can of compressed air with a narrow nozzle to blow out debris from between the keyboard keys and the air intake slots. Pour the alcohol onto a paper towel or anti-static wipe . However. pop out the tracking ball by either popping off the cover or unscrewing it.not for laptops. Avoiding problems saves you money in the long run . Don't eat or drink while working at your computer. So. Turn the mouse over. Remember.cutting down on the amount of money you spend for new components or repairs. Keep it Cool and Neat Don't restrict the airflow around your computer. Cleaning the Monitor Always turn the monitor off and unplug it before you start the cleaning process. books or other items on or around your computer. dust is your computer's enemy. Make sure to turn off your PC and unplug it before doing this or any of the cleaning described in this section. lint-free cloth moistened with water only. avoid putting your computer in an area with a lot of dust and don't stack papers. use a paper towel or soft. these are for regular monitors .Giving Your Computer a Long Life Cleaning your computer and doing preventive maintenance. You can also buy monitor-cleaning cloths. Cleaning Computer Surfaces Remember. Use a cloth moistened with water on your laptop screen.not directly on the surface you want to clean. Spray the cleaning solution (diluted ammonia cleaner or glass cleaner) on a paper towel or anti-static wipe. such as scanning for viruses. depending on your mouse brand. Dust and dirt can cause the fan to fail. clean the tracking ball and the inside of the mouse. (Check the label). Clean the monitor housing and case (not the monitor screen) starting from the top and to the bottom IMPORTANT: To clean the monitor screen. you can clean them with rubbing alcohol. an internal fan cools your computer. Don't use furniture cleaners or strong solvents. Liquid spilled on your computer or monitor can harm the components.

29 I want to put another page number on here so here I go 29 .

30 I want to put another page number on here so here I go 30 .

It has pictures (graphical) that you use (user) to communicate (interface) with the computer.Section 2-1: Desktop and Start Menu By the end of this section. For example. Multitasking allows you to view this section on the Internet at the same time that you practice using other applications with Windows XP. This type of system is popular because it's logical. meaning it can run several applications at the same time. learners should be able to:         Discuss the parts of the Windows XP desktop Discuss the parts of the Start menu Locate the Taskbar Locate the Recycle Bin Log off and switch users Restart and Turn off the computer properly Launch programs from the Start menu Launch Internet Explorer from the Start menu Windows XP is an operating system that lets you use different types of applications or software. 31 Section 2-1: Desktop and Start Menu 31 . it allows you to use a word processing application to write a letter. fun and easy to use. Windows XP is a graphical user interface (GUI). and a spreadsheet application to track your financial information. This operating system has multitasking capabilities.

 Taskbar: primarily used to switch between open windows and applications. etc. and Run. The Start menu is your gateway to the applications that are on your computer. The desktop contains:  Start button: one of the most important tools you will use while working with Windows XP. Learn more about using the Taskbar in a later section. By default Windows XP provides you with one desktop icon. Search. especially if you bought a computer with XP preinstalled. Think of the desktop as a workspace where you can access everything you need to operate your computer.The Windows XP Desktop Like previous versions of Windows. such as system components. Windows XP uses a desktop for the standard interface. The Start Menu To begin exploring Windows XP. the Recycle Bin. The left side of the Start menu lists programs. click the Start button. The Start button allows you to open menus and start applications. Learn more about the Recycle Bin in a later section.  Icons (or graphical pictures): represent applications. Your desktop's appearance may vary from the example shown below. When you click the Start button. the Internet. files. the Start menu appears. and the right side allows access to common Windows folders (My Documents. for example). It also provides access to Help and Support. and other parts of the operating system. 32 Section 2-1: Desktop and Start Menu 32 . applications.

Exploring Programs Programs enable you to do work on the computer.If you select All Programs. If a cascading menu is available. a pop-up menu appears. For example. You can easily open a program from the Start menu using the All Programs button. For example. and view the various cascading menus. the Word program has been selected. In the example below. click the located at the top right of the window.  To exit the menus. programs with small black arrows beside them will open another cascading menu.  Click All Programs and slide your mouse pointer until you've selected the program you want to open (it turns blue).)  To close a program. (Remember. click outside the menu area or press Esc on your keyboard. a word processing programs such as Microsoft WordPad allows you to create a basic document. To explore the Start menu:  Click the Start button. Simply drag your mouse pointer to make your selection. 33 Section 2-1: Desktop and Start Menu 33 . Pop-up menus like this are called cascading menus. The Start menu remembers items you've recently opened and places the icon on the Start menu so you can easily open it next time you open the Start menu.  Move the mouse pointer to the right and view other cascading menus.  Click (or roll your mouse pointer over) All Programs. simply click the Word icon on the left side of the Start menu. if you recently opened Microsoft Word using Start All Programs Microsoft Word.  Click to open the program you've selected. the next time you open the Start menu.  Move the mouse pointer to each option. To open a program using the Start menu:  Click Start. a small black triangle appears next to the name of the application or function.

Shortcut icons allow you to open an application quickly. Windows Media Player. you'll find the clock and several other icons depending on what you have installed on your computer. Understanding the Taskbar The taskbar is the small blue bar you see at the bottom of your desktop.  Choose Internet. To launch Internet Explorer from the Start menu:  Click Start. It contains the Start menu and the Quick Launch bar.  Then. and Show Desktop. Microsoft also uses the Notification Area to remind you when software updates are available for download.  Click to open Internet Explorer.Launching Internet Explorer from the Start menu Internet. These icons allow you to open files and programs on your computer. a printer icon appears. These buttons disappear when you close a window. When you open or minimize a window or program. when you're printing a document. Here. Recycle Bin. a rectangular button appears on the taskbar that shows the name of the application. the web browser that comes bundled with Windows XP.  To close a program. opens Internet Explorer. and Internet Explorer. Desktop shortcuts are links to files and programs. For example. click the located at the top right of the window. These icons appear on your desktop and with little arrow in the left corner. 34 Section 2-1: Desktop and Start Menu 34 . Note: You must be connected to the Internet for Internet Explorer to open a web page. Click Show Desktop to quickly view your desktop without closing any programs or windows. To open a program using an icon:  Place your mouse over the icon. Examples of object icons are My Computer. You'll learn about creating shortcuts in a later section. Understanding Icons The small pictures on the desktop are called icons. which contains icons for Internet Explorer. double-click the icon.  Text appears identifying its name or contents. Other icons appear in the Notification Area detailing the status of your activity. The box on the right is called the Notification Area. One type of icon is an object icon. You can add or delete shortcuts without affecting the programs on your computer. Click an icon to open a program. another choice on the Start menu.

 Switch User allows someone else to log on to the computer. If you're experiencing computer problems or have installed something new. you can simply restart your computer.  Click Turn Off Computer.  In any case. Click Turn Off.  A dialog box opens. your applications will continue to run in the background while the new user logs on. many family members may use the same computer at home while several coworkers may be able to access your computer on a computer network.  A dialog box opens.Log off and Switch Users More than one person may use your computer. Click Restart. documents. If you choose to Switch User. be sure to turn off (or shut down) the computer correctly. 35 Section 2-1: Desktop and Start Menu 35 . To restart the computer:  Click the Start menu. To turn off the computer:  Click the Start menu. Turn Off and Restart the Computer When you've finished using Windows XP. Windows XP even enables you to log off the computer so someone else can log on without having to restart the computer. you're taken to a Windows XP logon screen where you're prompted to enter your username and password.  A dialog box appears asking you if you want to Switch User or Log Off. your applications will close.  Click Turn Off Computer. and email accounts.  If you choose Log Off. To log off/switch users:  Click the Start menu and click Log Off. For example. Windows XP allows everyone who uses your computer to have separate computer accounts. A computer accounts tracks each person's unique settings.

36 Section 2-1: Desktop and Start Menu 36 .

Maximize. learners should be able to:         Recognize and use commonly used Windows XP toolbars Recognize and use commonly used Windows XP buttons Scroll Use and understand the function of the Minimize. and Restore buttons Move a window using the Title bar Click and drag to resize a window Tile and cascade windows Switch between windows 37 Section 2-2: Windows XP Windows 37 .Section 2-2: Windows XP Windows By the end of this section.

Click the Close button to close a window or to exit a program. paste. The options vary depending on the program. the example below features many of the elements common in Windows XP. The Control menu button is the icon at the far left end of the title bar.. While Word is a word-processing program. or. The title bar is the horizontal bar at the top of a window. Windows XP Bars and Buttons Windows XP offers several tools. menus. such as writing a letter. To the right is an example of a Microsoft Word window.. The rectangular work area for a program. and commands that make the operating system easy-to-use. The workspace is the white area inside the window. file. The toolbar buttons allow you to print. Some menu options are followed by ellipsis. which let you see a list of commands. The menu bar is the below the title bar. It looks like a box with an X in it. Learn more about these buttons in the next section. Some Windows XP programs have toolbars across the top of the window. you'll see the Minimize and Maximize buttons. The Control menu button opens a menu you can use to control the window. or other task is called a window. Depending on what program you're working with. The Close button is at the far right end of the title bar. the workspace will appear differently. It contains several menus. Choosing a menu option followed by an ellipses will open a dialog box. Next to the Close button.Windows XP got its name from one its most basic elements: the window. or do other tasks. This is where you do your work with a program. It's displayed as white text on blue background by default. which feature helpful tools to help you perform tasks. cut. 38 Section 2-2: Windows XP Windows 38 .

hide. the Maximize button changes to the Restore button. Make sure the mouse pointer change into a two-headed arrow before you try to size the window. The Minimize button is among the three buttons at the right end of the title bar. If you click the Restore button. the maximized window shrinks to its previous size (the size it was before you maximized it). restoring.  Click and hold down the left mouse button. The Maximize button. or shrink a window using the Minimize. Minimizing.  Drag the arrow out or in to make the window larger or smaller.Scrolling The scroll bar appears at the right side or the bottom of a window when all the information in that window can't be seen at the same time.  Click the OR  Click and drag the scroll bars to view your document. arrow to scroll up. arrow to scroll down. (You can also place the pointer over the borders of the window. or maximizing. and Restoring Windows Windows allows you to easily enlarge. which looks like a small window.  Click the at a time. 39 Section 2-2: Windows XP Windows 39 . Note: You cannot size a window if it's been maximized. To change the size of a window:  Hover the mouse pointer over any corner of the window. The Minimize button shrinks the window and places it on the taskbar while leaving the program running. It looks like two windows near one another. This button has a small dash (or minus sign). Maximizing.)  The mouse pointer changes into a double-headed arrow. To scroll:  Click the  Click the  Click the a time. Maximize. arrows to scroll up one page at arrows to scroll down one page button to open a browse menu. After a window is maximized. Sizing Windows Sizing window is slightly different from minimizing. is used to enlarge a window to cover the entire desktop. and Restore buttons. Use the scroll bar to view hidden information.

If windows are tiled vertically. Cascading windows are layered on top of each other. or Tile Windows Vertically. 40 Section 2-2: Windows XP Windows 40 .  Choose Show the Desktop. moving and sizing multiple windows can create confusion. To show the desktop:  Right-click on a blank area of the taskbar. Windows can be tiled horizontally or vertically. Tiling and Cascading Windows Sometimes. right-click on a blank area of the taskbar. To move a window:  Place the mouse pointer over the title bar (at the top of the window). try cascading or tiling the windows.Moving a Window Using the Title Bar Sometimes a window may obscure an item you want to click on or view. they appear one above another. Tiled windows are next to each other.)  Drag the window to the place where you want it and release the mouse button.  Select the Undo command.  Click and hold down the left mouse button. To cascade or tile windows:  With two or more windows open. If windows are tiled horizontally. To keep better track of multiple windows. they appear side by side. Tile Windows Horizontally.  Choose Cascade Windows. To return to your previous window arrangement:  Right-click on a blank area of the taskbar. (You cannot move a window that has been maximized other than to use the Minimize button.

if you have three or more email message windows open. Simply click the button to select from the pop-up list of open windows. one button represents the Outlook Express's open windows. A menu featuring file and program icons appears. you can also switch between them using the keyboard. When a window is inactive. When a window is active on the desktop.  Size the windows so they're open on the desktop. 41 Section 2-2: Windows XP Windows 41 . Press and hold down the Alt key while pressing the Tab key. To switch between windows:  Open more than one program. Unlike previous versions of Windows. when you open Outlook Express. The window you select becomes the active window. It groups the buttons when too many accumulate on the taskbar. the title bar is light blue. Windows XP keeps the taskbar from getting too cluttered. Once it's outlined with a box.  Click on any part of the window you want to work with. Tab to the window you want to view.Switching Between Windows Windows XP allows you to have more than one program open at the same time. its title bar (and button on the taskbar) is blue. release both keys. OR  Click the program buttons on the taskbar to activate the window you want to work with. It also allows you to easily move between open windows. However. To switch between window using the keyboard method:     Open more than one program or window. For example. you'll see one button on the taskbar. Switching Using the Keyboard Method When you have more than one window open.

42 Section 2-2: Windows XP Windows 42 .

Section 2-3: Customizing Windows XP By the end of this section. learners should be able to:      Navigate the Control Panel Set the time and date Customize the screen with a screensaver and wallpaper Customize the screen resolution Customize the Taskbar 43 Section 2-3: Customizing Windows XP 43 .

Introduction to the Control Panel You don't have to be a computer genius to use Windows XP. To access the Control Panel:  Click Start. The new Control Panel design provides multiple ways to do something. if you were to choose the Display icon. Navigate the Control Panel If you're used to a previous version of Windows. notice that you can "Choose a screen saver" in the Pick a Task list. OR  Many folders feature a link to the Control Panel in the See Also dialog box (only in XP view).it only provides you access to the most commonly used tools.  Click Control Panel. The Windows XP Control Panel is divided into Categories. thereby making it more user-friendly. To switch to Classic View:  Click the Classic View link on the left side of your Control Panel. Use the menu bar and toolbar buttons to navigate and further explore Control Panel options.  The Control Panel opens.  Click the Switch to Category View link to switch back. it will do a lot more for you. you'll notice that the See Also and Troubleshooters dialog boxes provides several more related options. Windows XP makes this easier than ever with the Control Panel. the new Control Panel design doesn't provide you with access to every available Control Panel tool . For example. but if you know something about how to set up some basic features and functions. However. the window presents a List of Tasks and related Control Panel icons. However. you must switch to Classic View. you'll notice that the Control Panel in Windows XP looks very different. the Display Properties dialog box opens. But first you must learn how to access the Control Panel. OR  Type Control Panel in the Address dialog box found on any Windows XP window. The Control Panel features a number of tools that will help you control how Windows XP features look and act. Clicking this link opens the Display Properties dialog box. Note: Task and Control Panel icons perform basically the same functions. If you click a Category. 44 Section 2-3: Customizing Windows XP 44 . To access ALL of your Control Panel tools. If you look at the left side of the window.

Click and select the current time to make a change. 4. 6. Advanced Users:  Click Browse to choose a picture from the My Pictures folder (or navigate to a picture located in another folder. 4. click Date. Follow above steps 5-9. Use the drop down boxes to alter wallpaper position or color. click or use the arrow keys to view the choices. 3. 9. Use the drop down box to set the month and year. Click the correct date on the calendar. The Date and Time Properties dialog box opens. Windows XP offers many wallpaper choices. Choose Adjust Date/Time. and Regional Options. To change the time and date: 1. 3. In the Background box. click Appearance and Themes. Under Pick a Task. Right-click the time in the lower right on your desktop. click Change the desktop background. The Display Properties dialog box opens with the Desktop tab selected. OR 1. 2. Under Pick a Category.Set the Time and Date In the following pages. The Date and Time Properties dialog box opens. 45 Section 2-3: Customizing Windows XP 45 . 7. 5. Changing the Wallpaper Wallpaper is the background image that appears on your desktop. Click OK to close the dialog box.)  Click the Customize Desktop button to alter your desktop icons or display a web page on your desktop. click the Time Zone tab and use the drop down box to change the time zone. If necessary. we'll explain how to perform some common Control Panel tools. Click OK to close the dialog box. click Change the date and time. Time. Language. Under Pick a Category. Under Pick a Task. 8. 2. To change the wallpaper:       Open the Control Panel (located in Start menu). Open the Control Panel (located in Start menu).

Click OK to close the dialog box. The Taskbar and Start Menu Properties dialog box opens with the Taskbar tab displayed. To change the screensaver:     Open the Control Panel (located in Start menu). click Appearance and Themes. 46 Section 2-3: Customizing Windows XP 46 . Under Pick a Task. screen savers helped prevent images from being burned into the monitor.  Click Settings to customize the appearance or your chosen screen saver. determine how many minutes should pass before your screen saver turns on. The Display Properties dialog box opens with the Screen Saver tab selected. provide some privacy. screen savers entertain us. Now. click Choose a screen saver. and enhance or work or home environment.  In the Wait box. but did you know you can customize its appearance? To customize the Start menu:     Open the Control Panel (located in Start menu). click Taskbar and Start Menu.Changing the Screensaver In the early days of computing. Under Pick a Category. Customizing the Taskbar You already know about the Taskbar. Classic Start menu is the Start menu featured in older versions of Windows. Click or use the arrow keys to view the choices. Windows XP comes with several screen savers. Under Pick a Control Panel icon. Or. Click the Start Menu tab to switch between the XP Start menu and Classic Start menu. click Preview to view each option on your computer screen. Press any key on your keyboard to return to the dialog box. (A dialog box will notify you if your choice doesn’t have any options.  Use the checkboxes to customize its appearance and click OK.  Click the arrow to open a drop down box. Under Pick a Category. click Appearance and Themes.

learners should be able to:  Create a file  Create a folder  Discuss drives 47 Section 2-4: Files and Folders 47 .Section 2-4: Files and Folders By the end of this section.

48 Section 2-4: Files and Folders 48 ."  Choose File Save from the menu      bar (Ctrl + S). be sure your document is saved as a text document. Save your file to the desktop. There are many different types of files.doc. Your file is now saved to the desktop. Renaming. Accessories  Notepad opens. including operating system files. Each file is given a filename and has a three-letter filename extension that identifies the file type. almost all of the information stored in a computer is stored in a file. Some common file name extensions are:        doc: Word or WordPad document txt: Notepad text file eml: Email file xls: Excel spreadsheet htm or html: HTML file (web page) ppt : PowerPoint presentation mbd: Access database Creating. The Save As dialog box appears. Click Save. you can create a file using different programs such as WordPad or Notepad.  Type. "This is my new document. In fact.What is a File? Files are collections of information. To create a file using Notepad:  Click Start. a document created using WordPad might have the file name. you can rename it.) For example. Different types of files store different types of information.  Choose All Programs Notepad. and your own files. program files. In the Save as type drop down box. letter to John. Name your document new document. (The filename and filename extension are separated by a period. Once you've created a file. and Deleting Files With Windows XP.

Up. Type a new name and press Enter. Right-click the file icon. the file is located on the desktop). you'll create MANY files. OR  Right-click the My Documents icon (on the desktop). Choose Delete.  The file is moved to the Recycle Bin. Tools.  Other Places: convenient list of your computer's places Folders. the file is located on the desktop). Edit. you may only create a few files. and  File and Folder Tasks list: a convenient list of tasks Help menus. Use the drop down arrow to navigate your computer's places. Over time. The file is renamed.To rename a file:       Locate your file (in this case. 49 Section 2-4: Files and Folders 49 . View. Choose Rename. The filename is highlighted in blue. Right-click the file icon. A Confirm File Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. To keep your files organized.  Navigation bar: contains the Back. ready to be retyped. What is a Folder? When you first start using Windows XP.  Details: describes the folder  Address bar: shows current folder location. Forward. OR  Open the Start menu and choose My Documents.  The My Documents folder opens.  Choose Yes. Search. create folders. To delete a file:     Locate your file (in this case. Favorites. To open and view the contents of the My Documents folder:  Double-click the My Documents icon on the desktop. All Windows XP folders include the following features:  Title bar: contains the name of the folder  White space: displays contents of the folder (folders and files)  Menu bar: contains the File. and Views buttons.  Choose Open.

or disk drive. Disk drives are assigned a letter.  Type a new name and press Enter. To rename a folder:     Locate your folder. Renaming. Here.  Open your folder. To create a new folder in the My Documents folder:  Open My Documents.  Choose Rename this folder from the File and Folder Tasks menu. practice creating a Job Search folder in the My Documents folder. it is usually called (D:) Choose where you'll save your files during the Save As process. you may want to create a folder within a folder. Most computer users store their files on the (C:) drive. is hardware on which you can store files and folders. OR  Open My Documents. What is a Drive? A drive. with its name highlighted. ready to be retyped.  Click the folder icon.  Click the folder icon. Right-click the folder icon. Choose Rename. Right-click the folder icon. OR To delete a folder:     Locate your folder.Creating.  Choose File New Folder.  Choose the Make a New Folder link from the File and Folder tasks menu. OR  Open your folder.  A new folder icon appears in My Documents.  Choose Delete this folder from the File and Folder Tasks menu. and Deleting Folders At some point. Choose Delete.  Your hard drive (the drive inside your computer) is known as the (C:) drive.)  Type a new.  Choose Yes. more descriptive name and click Enter. A Confirm Folder Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin.  The folder is moved to the Recycle Bin.  If your computer has a CD ROM drive.  Your floppy disk drive is known as the (A:) drive. 50 Section 2-4: Files and Folders 50 . (The default is New Folder. The folder name is highlighted in blue.

Section 2-5: Using Files and Folders By the end of this section. My Computer. learners should be able to:          Discuss My Documents. Windows Explorer. folders. and drives Move files and folders Copy files and folders Select more than one file or folder Discuss the function on the Recycle bin Put files in the Recycle bin Retrieve files from the Recycle bin Empty the Recycle bin 51 Section 2-5: Using Files and Folders 51 . and the Recycle Bin Navigate between files.

To explore Windows Explorer:  With Windows Explorer open. and delete folders. It also allows you to copy. print.  Click the Control Panel icon. Very important! When you save a file.  Practice viewing other folders in the list. the file is automatically saved in My Documents unless you've chosen a different folder or drive. Remember. or delete these folders. To open Windows Explorer:  Open My Documents. rename. My Documents includes a few default subfolders called My Music. rename. move. click the small black X in the upper right of the list OR click the Folder button.Introduction to My Documents My Documents is a folder that provides you with a convenient place to store your important files and folders. and My Videos. delete. Exploring Windows Explorer Windows Explorer is a file management tool that lets you create.  Click the Folders button on the Navigation toolbar. 52 Section 2-5: Using Files and Folders 52 . rename.  A list of folders opens in the left pane. Feel free to use.  To close Windows Explorer. scroll until you see the Control Panel icon in the left pane. My Pictures. you can quickly reach My Documents in the Start menu or by double-clicking the My Documents icon on your desktop. The contents (of the Control Panel folder) display in the right pane. and manage files.

Under File and Folder Tasks. delete and rename files. 53 Section 2-5: Using Files and Folders 53 .  Choose Open. print. Click the Copy button. Copying Files and Folders Windows offers several ways of working with files and folders. To open My Computer:  Double-click the My Computer icon on the desktop.  My Computer opens.Exploring My Computer My Computer is another tool you can use to manage files and folders. click Copy this file or Copy this folder. Locate the file or folder you want to     OR copy in My Documents or its subfolders. It also allows you to gain access to other system tools. THEN  Locate the file or folder you want to copy and choose Edit OR Paste. To copy a file or folder:  Open My Documents. you can create. rename and move folders and copy. (Ctrl + V)  Right-click the file or folder and choose Paste. Click the file or folder you want to copy.  Choose Edit OR Copy. (Ctrl + C)  Right-click the file or folder and choose Copy. OR  Right-click the My Computer icon (on the desktop). select the place where you want to copy the file or folder. OR  Open the Start menu and choose My Computer. Copying and moving are two useful techniques. With this tool. In the Copy Items dialog box. move.

A large black dot appears next to your current choice.  The files or folders darken as they are selected.  In the Move Items dialog box.Moving Files and Folders Moving files and folders is relatively easy using My Computer or Windows Explorer. Locate the file or folder you want to move in My Documents or its subfolders. OR  Choose Edit OR Cut. 54 Section 2-5: Using Files and Folders 54 . small icons. Choose your view. large icons.  Under File and Folder Tasks.  Click the file or folder you want to move. tiles. To choose the view for your files or folders:     Open My Documents. click Move this file or Move this folder. Choosing Views You can choose how you want to display files and folders. as a list. and click the last file. type and date last modified. (Ctrl + X)  Right-click the file or folder and choose Cut. A drop down menu appears. press and hold down the Shift key. To select a consecutive group of files. or as a list with details including size. Click the Views button. All of the files will be selected. Selecting More Than One File Or Folder To copy or move more than one file or folder:  Hold down the Ctrl key and click to select the files or folders you want to move or copy. select the place where you want to move the file or folder. (Ctrl + V) OR  Right-click the file or folder and choose Paste. To move files and folders:  Open My Documents. The file or folder darkens when you select it. click the first file. Display them as thumbnails.  Copy or move the file or folder using one of the methods explained on the previous pages.  Locate the file or folder you want to copy and choose Edit Paste.

Section 2-6: Shortcuts and the Recycle Bin By the end of this section. learners should be able to:  Define a shortcut  Add a shortcut  Use the Recycle Bin 55 Section 2-6: Shortcuts and the Recycle Bin 55 .

A pop-up menu appears. Double-click a drive or folder. press Ctrl + Shift while dragging the file to the desktop to create a shortcut. you will learn three ways to create a shortcut. 56 Section 2-6: Shortcuts and the Recycle Bin 56 . Choose Create Shortcut. The shortcut icon has a small arrow in the left corner to help you distinguish it from the actual icon that represents programs and files. or folder for which you want to make a shortcut.  Resize the window so you can see the desktop. This method requires you to right-click.  Choose File Create Shortcut.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag the shortcut onto desktop (in the left pane).What is a Shortcut? A shortcut offers a way of doing a task more quickly such as starting a program or accessing a document. program. Adding a Shortcut In this section.  Click the file. Right-click the file. The icon above is a desktop shortcut for the Things to Do document that's actually stored in this particular user's My Documents folder. program.  Release the left mouse button and a shortcut is moved to the desktop. the original item still exists on your computer in its original location. When you delete a shortcut. To add a shortcut by right-clicking:     Open Windows Explorer or My Computer. or folder for which you want to make a shortcut. the shortcut onto desktop (in the left pane). The item darkens when you select it. To add a shortcut to the desktop using Windows Explorer or My Computer:  Open Windows Explorer or My Computer. Alternatively. Choose the one that works best for you. Right-click to Add a Shortcut One shortcut creation method works in both My Computer and Windows Explorer.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag  Release the left mouse button and a shortcut is moved to the desktop.  Double-click a drive or folder.

"Are sure you want to send the file or folder to the Recycle Bin?" Click Yes. Emptying the Recycle Bin Emptying the Recycle Bin permanently deletes the items.  The items are restored to their original location.  Click Restore this item. is where you put a file or folder if you want to delete it. When the pop-up menu appears. you'll see a listing of deleted items. Windows Explorer. OR     Right-click the file or folder you want to delete. or My Computer:  Click and drag the file or folder to the Recycle Bin. You can open the Recycle Bin anytime and see what's inside by double-clicking the Recycle Bin icon located on the desktop or using Windows Explorer. To restore one file.  Restore all items changes to Restore this item. To restore all items in the Recycle Bin:  Click the Restore all items link in the Recycle Bin Tasks list. A dialog box appears asking.What is the Recycle Bin? The Recycle Bin. Placing Files in the Recycle Bin To move an item to the Recycle Bin from the Desktop. Retrieving Files From the Recycle Bin Placing an item in the Recycle Bin doesn't mean you can't retrieve it at a later date. Inside. 57 Section 2-6: Shortcuts and the Recycle Bin 57 . Using the Restore all items link (located in the Recycle Bin Tasks list) will move all files and folders in the Recycle bin back to its original location on your computer. . the desktop icon that resembles a wastebasket. click to select the file. choose Delete.  The item is restored to its original location. To empty the Recycle Bin:  Click the Empty the Recycle Bin link in the Recycle Bin Tasks list.

58 Section 2-6: Shortcuts and the Recycle Bin 58 .

learners should be able to:  Search for files and folders using the Search Companion 59 Section 2-7: The Search Companion 59 .Section 2-7: The Search Companion By the end of this section.

minutes or much. a word or phrase in the file. It's helpful if you can remember something about the missing file such as all or part of the filename. file type. the file type. search for it using Microsoft XP's Search Companion. when you last worked with the file. the Search Companion tells you what it's searching.  Once you click Search. or what drive it's on. Double-click the file to open it. The Search Companion prompts you with questions to help you refine your search. The more criteria contained in your search.  The Search Companion tells you when the search is complete and prompts you with more Search options. To search using the Search Companion:     Enter as much information as you can remember into the Search Companion. Click Search. telling you its location. hover your mouse pointer over the filename. OR  Open My Computer and click the Search button.  The Search Companion opens in the left pane and presents the following list of options: Using the Search Companion Let's say you choose to search for a particular file. type in a different name and/or location. finished searching. 60 Section 2-7: The Search Companion 60 . Click the drop down arrows to add more criteria. Finding a file can take seconds. Use the Back button if necessary. click Yes. etc. and size. To open the Search Companion:  Open and Start menu and choose Search. OR  Open My Documents and click the Search button.Opening the Search Companion When you have trouble finding a file or folder on your computer. much longer depending on the type of search and where you look.  Your search results display in the white space. To quickly review files listed in your search results. A yellow pop-up window displays.  If your search is complete. If you don't find the file or folder you're looking for on the first try. the more refined the search becomes.

Use the arrow buttons to view images as a slideshow. You may wonder what the file looks like.jpeg. displaying the image file. 61 Section 2-7: The Search Companion 61 . let's say you have a file named 09786.Previewing Image Files You can preview image documents (including fax documents) using the Windows Picture and Fax Viewer without opening an image editing program. To preview an image file:     Right-click the file and choose Preview from the pop-up menu. Use the control buttons at the bottom of the window to perform basic tasks without opening an image editing program. The Windows Picture and Fax Viewer opens. This is especially useful when browsing through a list of non-descriptive filenames. For example.

62 Section 2-7: The Search Companion 62 .

learners should be able to:     Understand the nature of user accounts Create a new account Change an account Change the way users log on and off 63 Section 2-8: User Accounts 63 .Section 2-8: User Accounts By the end of this section.

there are three types of user accounts. easy Creating a New Account You can create new user accounts as needed. 2. When finished. and create.Understanding User Accounts A user is someone who uses a computer. Administrator account. Standard account. The administrator account can never be disabled or deleted.  A User Accounts window appears. giving others access to your computer (without sharing your password). Enter the name of the     new account and click Next. 1. click each one and read the list of actions that can be performed by the account type. and is disabled by default. The User Accounts window presents you with an -to-use interface. click the User Accounts icon in the Control Panel. The administrator can do everything with the computer and can go anything he or she desires essentially giving them control over the entire computer. or remove his or her password. 3. This account type is great for kids or students. Guest account. The guest account doesn't require a password. A user account defines what a user can do using Windows XP. To create a new account:  Click Create a New Account in the User Accounts window. Managing User Accounts To easily manage user accounts. Choose Computer Administrator or Limited by clicking the appropriate radio button. including other accounts. The next window asks you to pick an account type. click the Create Account button. can't add or remove programs from the computer. Users with standard accounts can install programs and hardware. In Windows XP. If you're not sure. change pictures and related personal data. The new account now appears in the User Account window. change. 64 Section 2-8: User Accounts 64 .

To change log on and log off options:  Click Change the way users log on and off in the User Accounts window. or delete the account.  The next window (figure below) allows you to change the name on the account. change the picture. Fast User Switching allows you to switch to another user account without closing any programs.  You'll see two checkboxes that allow you to enable the Welcome screen and Fast User Switching. Make necessary changes.Changing An Account Any account can be easily edited or changed from the User Accounts window. Passwords provide security and prevent unauthorized users from logging in using someone else's user account. create a password. change the account type. Changing User Log on/Log off Procedures You can also select the way users log on and log off. 65 Section 2-8: User Accounts 65 .  Use the Back button to return to the original list to make any additional changes. To change an existing user account:  Click Change an Account in the User Accounts window.  A window appears asking you which account you want to change.

66 Section 2-8: User Accounts 66 .

learners should be able to:  Use the Accessibility Options dialog box  Adjust Windows XP for vision.Section 2-9: Accessibility By the end of this section. and mobility needs 67 Section 2-9: Accessibility 67 . hearing.

we'll focus on how Windows XP allows you to configure your computer's input and output behaviors to accommodate people with a range of disabilities. and General. notice that it is equipped with five tabs: Keyboard. for example) and output (monitor and printer. The Keyboard tab allows you to change the way your keyboard inputs information into Windows XP. StickKeys allows you to press one key at a time rather than having to hold them down all at once. Once you enable or disable these. To access the Accessibility Options dialog box:      Open the Control Panel. NUM LOCK. For example. To use StickKeys. Enable StickKeys so you don't have to hold down several keys at once on the keyboard. Enable FilterKeys to ignore brief or repeated keystrokes. click the Use ToggleKeys checkbox and click the Settings button to adjust your personal settings. Mouse. The following features are especially helpful for users who have difficulty using the keyboard. for example) devices. StickyKeys. 68 Section 2-9: Accessibility 68 . The Accessibility Options window opens. Enable ToggleKeys if you want to hear tones when pressing CAPS LOCK. Display. and SCROLL LOCK. click the Accessibility Options link. Sound. Adjusting the Keyboard When you open the Accessibility Options dialog box. The Accessibility Options dialog box opens. Togglekeys. Click the Accessibility Options link. Under Or pick a Control Panel icon. Filterkeys. you can use them by pressing the Shift key five times in a row. To use FilterKeys. In this section. click the Use Filterkeys checkbox and click the Settings button to adjust your personal settings.Accessibility & the Accessibility Options Dialog Box As you know. a computer functions with both input (keyboard and mouse. if you want to use Control + Alt + Delete. To use ToggleKeys. check the Use StickyKeys box and press the Settings button to adjust your personal settings.

Sound Sentry enables these warnings to appear on your screen instead of as a sound. click the Use SoundSentry checkbox. Windows XP uses sound to alert the user to certain warnings or notices. click the Use MouseKeys checkbox. Adjusting the Display The Display tab allows you to use high-contrast colors and adjust the cursor to make reading easier. These features are especially helpful for users who are visually impaired. ShowSounds. 69 Section 2-9: Accessibility 69 . ALT+SHIFT+PRINT SCREEN.Adjusting the Sound The Accessibility Options Sound tab allows you to enable Windows sounds to help you operate Windows XP. Clicking the Settings button enables the shortcut for MouseKeys. Clicking the Settings button enables the shortcut for High Contrast. Choose from two options: SoundSentry. Then choose the kind of visual warning you want to receive. click the Use ShowSounds checkbox. LEFT ALT+LEFT SHIFT+NUM LOCK. To use MouseKeys. Using MouseKeys The Mouse tab allows you to use the numeric keypad on your keyboard to control the pointer. These features are especially helpful for users who are hearing impaired. Choose from two options: To enable High Contrast. Use ShowSounds to tell any programs to show text for any sounds or speech they may use. click the Use High Contrast checkbox. To use ShowSounds. Use the sliders to change the cursor blink rate and the width of the cursor. To use Sound Sentry.

Automatic reset. If accessibility features are turned on. users can turn off accessibility features after being idle for a specific period of time. Computer administrators can apply all accessibility options to the logon desktop and apply all accessibility settings for each new user. 70 Section 2-9: Accessibility 70 .The General Tab The General tab provides some other accessibility control options. Turn on SerialKeys so other input devices (other than the traditional keyboard and mouse) can work with Windows XP. SerialKeys. Notification. Administrative options. Receive a warning when turning a feature on or make a sound when turning a feature on or off. Use the drop down menu to select the desired time.

or mobility needs. Click the Accessibility Options link. click Configure Windows to work for your vision. Under Pick A Task. To open the Accessibility Wizard:  Choose Start All Programs Accessories Accessibility Accessibility Wizard. In the Text Size window. OR      Open the Control Panel.What is the Accessibility Wizard? Wizards are helpful programs that lead you through a series of steps. hearing. many users with disabilities purchase additional programs and devices to aid in their daily computer use. Microsoft Windows XP's Accessibility Wizard allows you to customize your computer with tools designed to help meet your vision. each step asks you to input some information and then uses that information to accomplish a certain task. hearing. Click Next. click Next to beyond the welcome screen. and mobility needs. Usually. The Accessibility Options window opens.  The Accessibility Wizard opens. While Windows XP provides basic accessibility tools to users with special needs. The Accessibility Wizard opens. The Text Size Page Once you've successfully opened the Accessibility Wizard. click or use the arrow keys to select the smallest text you can read. 71 Section 2-9: Accessibility 71 .

You may also be able to switch to a lower screen resolution. "I have difficulty using the keyboard or mouse. you'll see some checkboxes that allow you to select how your display appears. if you choose. For example.The Display Settings Page On this page. 72 Section 2-9: Accessibility 72 . Make your selection(s) and click Next. and display personalized menus. Continue using the Accessibility Wizard until you reach a summary screen. use Microsoft Magnifier. Windows XP is now configured for your needs. You can choose to change the font size. select the type of disability that you have so the wizard can help you select some options to meet your needs." the next several pages present you with options to best meet your needs. depending on your computer. The Set Wizard Options Page On this page. Make your selection(s) and click Next.

By default. By default. enables such utilities as magnifier. Narrator moves your mouse pointer to the active window item for you.  Follow the Mouse Cursor. 73 Section 2-9: Accessibility 73 . Follow Keyboard Focus. When typing a document. Show Magnifier. Use the drop down arrow to select the size that meets your needs. It creates a separate window that shows a magnified portion of your screen. Narrator announces new windows that appear or system messages. the Accessibility Wizard. The Narrator The Narrator can read items on the screen to you. working with your responses. Whether you open the Magnifier using the Accessibility Wizard or using the Start menu. Narrator reads typed characters aloud. However. you can:  Set the magnification level. The default setting is 2. on-screen keyboard. the Magnifier Settings window opens. the Magnifier follows what you do on the keyboard. Here. the Magnifier shows at the top of the screen. Your computer will also need to be equipped with a sound card and speakers for the narrator to function properly. The Magnifier starts as a minimized option on your computer. Inverts the colors in the magnifier. Invert Colors. To open the Narrator using the Start menu:  Choose Start All Programs Accessories Accessibility Narrator. narrator. Microsoft Magnifier makes the screen more readable. Whether you open the Narrator using the Accessibility Wizard or using the Start menu.The Magnifier Remember. By default. the Narrator window opens. However. you can also turn them on via the Start menu. Follow Text Editing. the Magnifier follows the cursor and magnifies the text as you type or make changes.  Move mouse pointer to the active item.  Start Narrator minimized. the Magnifier shows whatever you are      pointing to with your mouse. Here. Narrator starts as a minimized option. you can:  Announce events on screen. the Narrator works only in English and may not work with every program installed on your computer. and utility manager.  Read typed characters. To open the Magnifier using the Start menu:  Choose Start All Programs Accessories Accessibility Magnifier. Start Minimized.

74 Section 2-9: Accessibility 74 . To start the Utilities Manager:  Hold down the Windows key + U.microsoft.com/enable. but you can learn about other utilities such as this at http://www.The Onscreen Keyboard and Utilities Manager The Onscreen Keyboard opens an onscreen keyboard on your screen. This window tells you which Accessibility tools are currently running and may help you troubleshoot any problems. You can use the mouse to click the keys. OR  Choose Start All Programs  The Utilities Manager opens. This is a limited version. Accessories Accessibility Utilities Manager. The Utilities Manager is a helpful tool that allows you to manage all of the Accessibility tools.

learners should be able to:  Use the Help and Support Center 75 Section 2-10: The Help and Support Center 75 .Section 2-10: The Help and Support Center By the end of this section.

Here.  The Help and Support Center window opens.  Double-click a topic you want to explore in the left pane.  If a Topics Found dialog box appears. providing you with a fast and easy way to locate topics and resources. The Index option works like any other index. If you get stumped. search. When you first on the Help and Support Center. notice that some Help files are stored on your computer.  The home section is displayed. you arrive in the home section. whereas others are stored on the Internet. pick a task. To use the Index:  Open the Help and Support Center.  The Index opens. Windows XP features an easy-to-use Help and Support Center to assist you.  Type in a keyword that pertains to the topic you're interested in. Notice that the Home section looks and acts much like a web page. Information about the topic displays in the right pane or a Topics Found dialog box appears. As you use Help. click Display or Cancel  If you click Display. To access the Help and Support Center:  Click Start Help and Support. 76 Section 2-10: The Help and Support Center 76 . you can pick a help topic.  Click the Index button. The Index Notice the buttons across the top of the home section.Opening the Help and Support Center You don't have to remember how to do everything with Windows XP.  Click Cancel to close the dialog box and begin a new search. information about the topic displays in the right pane. and ask for outside assistance. The entire index is displayed in alphabetical order in the left pane.

Get help from Microsoft. Double-click any of the links to display any of the pages. Whenever you find a help page you want to visit again in the future.  In the Search box. To use search:  Open the Help and Support Center. click the History button. Using an Internet connection. as in Internet Explorer. view your screen. The page will be added to a Favorites list. or work on your computer. Help's Search Function Searching for help topics is perhaps the fastest and most useful way to use the Help and Support Center. When you want to review your Help Favorites. click the Support button. and work on your computer. You can get support in a variety of ways: Ask a friend to help. open the Help and Support Center and click the Favorites button. type in a keyword that pertains to the topic you're interested in and click the green arrow key. Windows Newsgroups are online resources that allow to you to communicate with other Windows users about any problems you may be having. To review pages you've visited in the past. Go to a Windows Web site forum. keeps track of all of the Help and Support Center pages you have visited on the Internet. If you have an Internet connection. chat.Favorites and History Favorites The Favorites option works much like Favorites in Internet Explorer.  The explanation will display in the right pane.  Click to choose a result that best answers your concerns. To access Support.  Your search results are listed in the left pane. History The History option. you can invite someone you trust to chat with you. you can allow a Microsoft support professional to answer your questions via email. click the Add to Favorites button. view your desktop. Support If you are having trouble with Windows XP that you can't resolve on your own. there is support available to you in the Help and Support Center. 77 Section 2-10: The Help and Support Center 77 .

78 Section 2-10: The Help and Support Center 78 .

Section 2-11: Printers and Faxes By the end of this section. learners should be able to:  View installed printers or fax printers  Add a printer  Troubleshoot common printing problems 79 Section 2-11: Printers and Faxes 79 .

manage. it will not print. you'll see several helpful links. you may need to add it. you see a list of any printers or faxes that are installed on your machine. Adding a Printer Adding a printer is simple using the Add Printer Wizard available in the Printers and Faxes folder. Most printers have a flashing light to indicate a jam. Click the Paper Size tab. To view the Printers and Faxes folder:        Open the Control Panel.  Make sure the computer knows what printer you are using.  Get out your printer's manual or CD-ROM and read it. cartridge or ribbon is fresh and adequate. There is usually a button on your printer's control panel. or even blank. Note: Many of the latest Plug and Play printers connect through a USB port. In the right pane.  Set up your printer and attach it to your computer using a printer's cable and correct port on your computer. select File Page Setup. If you do have to use the wizard and your printer isn't listed in the Windows XP list (which usually displays when you try to add a new printer) you may have to contact the printer manufacturer for a driver. turned on and has paper in it.  Check to see that the printer toner. choose View installed printer or fax printers or Add a printer. printed documents may appear streaky. If it is switched to Offline mode. To choose a paper size.The Printers and Faxes Folder Windows XP stores any information about any printer or fax machines connected to your computer in a Printers and Faxes folder. If not. If buying a new printer. When you get the driver. you may not need the Add a Printer Wizard. you will not be able to print. 80 Section 2-11: Printers and Faxes 80 . If an icon for your printer doesn't appear. Also. In the left pane. If your printer falls into this category. make sure to do your research before you make a purchase.  Make sure the printer switched to Online mode. Under Pick A Task. blotchy. Under Pick a Category. and use printers and fax machines. Before trying to add a printer:  Make sure your printer is compatible with Windows XP. Having Trouble Printing It? Try these troubleshooting techniques:  Take care of the basics. Check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. follow the Add a Printer instructions on your computer. choose Printers and Other Hardware. Make sure the printer is plugged in. making it easy to install. If you printer still doesn't appear. try restarting your computer. Click Add a Printer and follow the instructions in the Add Printer Wizard.  Check to see if there is a paper jam. The Printers and Faxes folder opens.  Make sure the printer cable is properly connected to the printer and to the computer. if the paper size selected differs from the one in the paper tray. The Printers and Other Hardware folder opens.

More Printer Troubleshooting Tips Because so many issues can affect your printer. Contact your Network Support person. enter the term printer into the Search box. go to Help and Support Center. In the left pane. Or.  If your printer still doesn't work. open the Troubleshooters category. Answer the questions and follow the instructions so the computer can help you figure out what's wrong. Click Printing. there may be a network problem.  Open the Printing Troubleshooter. 81 Section 2-11: Printers and Faxes 81 . To open the Printing Troubleshooter:     Click Start Control Panel Printers and Other Hardware. Under Pick a Help Topic. The Printing Troubleshooter opens. click Printing and Faxing.  If you can find the manual for your printer. you should also consider these problem-solving tips:  If you work in an office environment where several people share a printer. read it to see if you can find the solution to the problem.

82 Section 2-11: Printers and Faxes 82 .

Section 2-12: System Tools By the end of this section. learners should be able to:      Define Systems Tools Run Disk Defragmenter Run Disk Cleanup Open the Scheduled Task Wizard Deal with an unresponsive computer 83 Section 2-12: System Tools 83 .

To learn more about a file category. click it and click the View Files button. System Tools. A description appears. Click the checkboxes next to the categories you want to delete and click OK. To run Disk Cleanup:  Choose Start      All Programs Accessories System Tools Disk Cleanup. Deleting unnecessary files frees up valuable disk space.What are Systems Tools? Do some basic maintenance from time to time to keep Windows XP running smoothly. Disk Cleanup lists several potential files that can be deleted and the amount of disk space you'll gain by emptying each one. 84 Section 2-12: System Tools 84 . A dialog box appears. Windows XP provides you with some basic tools to make the maintenance process as painless as possible. The Disk Cleanup window opens. Luckily. The More Options tab gives you even more disk cleanup options. It inspects your hard disk and looks for files that can be safely deleted. "Are you are sure you want to perform these actions?" Click Yes or No as appropriate. You can access these tools via the System Tools menu. Note: It's recommended that you run Disk Cleanup every three months. Disk Cleanup Disk Cleanup is another tool that helps keep Windows XP operating as it should. stating. Click the Disk Cleanup tab if it's not showing. To open the System Tools menu:  Choose Start All Programs Accessories  A cascading System Tools menu opens.

deleting files. A fragmented hard disk slows down your computer and hinders its performance. Almost everything installed on your computer .Disk Defragmenter All Windows XP computers have at least one hard disk. 85 Section 2-12: System Tools 85 . To keep your hard disk running smoothly. installing new software. folders. The Disk Defragmenter tool can help you do this. Click Help. (creating new files.is stored here. files. Disk Defragmenter should be run every three months. and operating system . A Microsoft Management Console opens and explains how to run Disk Defragmenter. This means that parts of the same disk file become scattered over different areas of the disk. Open the Action menu. To use Disk Defragmenter:  Choose Start All Programs Disk Accessories System Tools Defragmenter. etc) your hard disk can become fragmented. To open Microsoft Management Console:     Open Disk Defragmenter. The hard disk acts as your computer's storage area. you must routinely defragment or "defrag" the hard disk.applications. Note: You may need to be logged in as an administrator or as a member of the Administrators group to perform some tasks associated with the Disk Defragmenter. With general use.  The Disk Defragmenter opens.

OR  Press Ctrl + Alt + Delete on your keyboard. If the task you want is not listed. click the Browse button to locate it. choose Shut Down 86 Section 2-12: System Tools 86 . If you need to restart your computer. you don't need to remember to run each of these utilities. The Windows Task Manager opens. processes. choose Shut Down Restart. and users. Double-click Add a Scheduled Task. monitor applications. Dealing with an Unresponsive Computer While doing regular maintenance on your computer should keep it running smoothly. If you need to Turn Off. The Scheduled Tasks folder opens. Sometimes it takes your computer a few seconds to complete a task.  If your computer freezes. Then schedule a convenient time. your computer may occasionally freeze up or become unresponsive to the click of a mouse or keyboard. OR  Choose Start     Control Panel Performance and Maintenance Scheduled Tasks. performance. OR  Press the ESC on your keyboard. Here. turn off your computer. To open the Scheduled Task Wizard:  Choose Start All Programs Accessories System Tools Scheduled Tasks. Windows XP includes a Scheduled Task Wizard that runs each of them for you. networking. The Scheduled Tasks Wizard opens.The Scheduled Task Wizard Fortunately. Keep clicking Next to select the program(s) you want Windows to run. try waiting it out.

87 I want to put another page number on here so here I go 87 .

88 I want to put another page number on here so here I go 88 .

Section 3-1: The Word 2003 Window By the end of this section. learners should be able to:     Identify the parts of the Word 2003 Window Change the document view Operate the drop-down menus Identify the Task Pane 89 Section 3-1: The Word 2003 Window 89 .

View Buttons Changes the layout view of the document to Normal View. Help Provides quick access to Help topics. or Outline View. Menu Bar Contains a list of options to manage and customize documents. Web Layout View. Office Assistant Links to the Microsoft Office Help feature. Insertion Point The location where the next character appears.The Basics of the Word Window Let's briefly review the basic parts of the Word 2003 window before we move onto word processing. buttons and tools. Although window elements are fully explained in our Windows course. When Word is launched. Standard Toolbar Contains shortcut buttons for the most popular commands. here is a brief explanation of the Word window. Shown below is the Microsoft Word default window. Formatting Toolbar Contains buttons used for formatting. Task Pane Provides easy access to commonly used menus. a new blank document. indents. or default window. 90 Section 3-1: The Word 2003 Window 90 . and tabs. End-of-Document Marker Indicates the end of the document. Title Bar Displays the document name followed by a program name. Ruler Used to set margins. Scroll bars Used to view parts of the document. Status Bar Displays position of the insertion point and working mode buttons. opens in Print Layout view. Print Layout View. Reading Layout View.

All the other pieces of the Word window are removed except for one button that allows you to Close View Screen. Normal view is best used for typing. This view is particularly handy when making notes. It provides a maximum amount of space without rulers or page numbers cluttering your view. Outline view only shows the headings in a document.Change in View In an effort to provide various ways in which to view your work in progress and remain organized. editing.  Select the view of your choice. The goal of this view is to increase legibility so that the user can read the document easily. Outline view is used to create and edit outlines. Reading Layout View. Under Print Layout view you can see all elements of the page. Full Screen view displays ONLY the document that you are working on. and Full Screen View. Web Layout View. 91 Section 3-1: The Word 2003 Window 91 . Print Layout View. Reading Layout view is best for documents that you do not need to edit. Word 2003 offers six different views for your document. Changing your Document View:  Click View on the menu bar. Outline View. The six views are Normal View. Web Layout view shows you what your text will look like on a web page. Print Preview shows you this as well. formatting and proofreading. Print Layout view shows you what your document will look like when it is printed. OR  Click one of the five buttons at the bottom left of your Word window (View Full Screen is not available in this location).

Point and click to make a selection from the cascading menu.  Commands that are not used often in 2003 are initially hidden from the viewer. each command is highlighted in blue. 92 Section 3-1: The Word 2003 Window 92 . You can also double-click the menu to expand it.  View the commands listed under the pull-down menu. The menu bar is made up of many different menus. Each menu contains commands that enable you to work within the program. hover the mouse pointer over the command with the triangle and a cascading menu with additional options will appear.  With the menu open. you may notice the menu bar in Word 2003 operates a little differently than before. If you have used a previous version of Microsoft Word.)  If there is a small black triangle next to a command. drag the mouse pointer to a command and click on it to select the command. If you do not see all the commands on a menu. click on the double arrows at the bottom of the pull-down menu. Operating the new Pull-Down Menus To Open a Menu:  Click on a menu name on the menu bar. (As you drag your mouse pointer over the commands. Word 2003 uses pull-down menus that initially display commands that users most often need.Pull-Down Menus Each Office 2003 program features a menu bar.

the task pane will appear on the right side of the Word window. If you do not see your task pane. click on the down arrow. The task pane provides easy access to commonly used menus. the Task Pane will appear when Word 2003 is first launched. By default.Using the Task Pane When opened. you can navigate through them by clicking on the left and right arrow button on the left. Once you have opened different task panes. To Open the Task Pane:  Click on View in the menu bar. click the x symbol on the far right of the bar. 93 Section 3-1: The Word 2003 Window 93 . To view different task panes available to you. buttons and tools.  Select Task Pane. you can view it by either selecting certain commands or by manually opening it. To close your task pane. Along the top bar of the task pane you should see small backwards and forwards buttons on the left as well as a down arrow on the right.

94 Section 3-1: The Word 2003 Window 94 .

learners should be able to:         Create a new file in any Office 2003 program Create new documents using the templates feature Operate Save and Save As in Office 2003 programs Open an existing file in an Office 2003 program Learn about document recovery Use the document recovery task pane Learn to use Auto Recover Learn to save and backup work 95 Section 3-2: Working With Word Files 95 .Section 3-2: Working With Word Files By the end of this section.

To create a new file using the menu bar:  Choose File New from the menu bar. 96 Section 3-2: Working With Word Files 96 . Important Terms:      In Word 2003. In Outlook 2003. In Excel 2003. Excel. a file is called a presentation. ready for you to begin working. a file is called a database. To create a new file using the Standard toolbar:  Click the New button. the more files you will create. a file is called a mail message. a file is called a document.  A new file appears. Creating a new file follows a similar process in most Office 2003 programs. you'll notice that a new. In Access 2003. or PowerPoint 2003. Creating a New File in Word 2003.  Hover your mouse pointer over your choice and click. The more you work with Office 2003. you need to learn about files. Excel 2003. blank file conveniently appears. a file is called a workbook. A file is a collection of data. and PowerPoint 2003 There is more than one way to create a new file. or information. When you open Word. (Ctrl + N)  The New task pane opens on the right side of your screen. presenting several options. In PowerPoint 2003.New Files Now that you've learned to open an Office 2003 program.

    97 Section 3-2: Working With Word Files 97 . that you can personalize. A template is a sample document. You can access templates from three locations:  Templates on Office Online  On my computer  On my websites  Select On my computer to view templates  that are preloaded on your computer. To Use a Template:  Select File New from the main menu.Creating New Documents Using the Templates Feature Microsoft Word provides several ways to create a new document. The New Document task pane will appear.  Look in the Templates section of the New Document task pane. The template will appear in your Word window. Insert your text into the template. or pattern. Click one of the eight category tabs:  General  Legal Pleadings  Letters & Faxes  Mail Merge  Memos  Other Documents  Publications  Reports Select one of the templates to view it in the Preview section Click OK. blank document or you can use a predefined template. You can start with a new. Save and close the document.

descriptive name in the File name box. By default. OR  Click the Save button on the Standard toolbar. Choosing a short. first name your file. the file will be saved as Doc1.  The Save As dialog box appears. Before you click the Save button in the Save As dialog box.  If you do not choose a file name. it assigns the first line of text in your document.  Type a short. OR  Choose File Save As from the menu bar.How to Save a File When working on an important file. To name your file:  Once the Save As dialog box is open. descriptive name will help you remember what each file contains. ready for you to change it. (Ctrl + S)  The Save As dialog box appears. File names can include spaces and capital letters. If you save a blank document. you will want to save your work. the current file name appears highlighted. Office 2003 programs will assign a file name for you. When saving a file for the first time:  Choose File Save from the menu bar.  The Save As dialog box appears. 98 Section 3-2: Working With Word Files 98 .

Type a new name for your file in the file name box. To save an existing file under a new name and create a new file:     99 With the existing file open. The Difference Between Save and Save As Save When saving a file for the first time. To do this. Both commands open the Save As dialog box. choose File Save (Ctrl + S) or click the Save button. it doesn't matter if you choose to save it using Save or Save As. click the Desktop button on the left side of the Save As dialog box. Save As Save As allows you to save an existing file under a new name. To save a file in My Documents:  Make sure that My Documents is the current file location by making sure the left column and Save in drop down box state My Documents. This will keep your files orderly and easy to find.  Click the Save button. After you save your work for the first time. For example. choose File Save As from the menu bar. The Save As dialog box will not open again. Section 3-2: Working With Word Files 99 .  Click the Save button To save a file to an alternative location:  To save the file on your desktop.  Click the Save button.  Double-click to choose another location from the list.  Once you've chosen an initial file location such as My Documents. The Save As dialog box appears. therefore creating a new file. My Documents is the default file location in Office 2003. the My Documents folder contains several default folders. choose a file location. Click Save. folders can exist within folders. you must continue to save in order to prevent lost work. OR  Click the down arrow to open the Save in drop down list box. If you want to save a file in a folder within a folder:  Remember. you can double-click a folder icon such as My Music to save the file in that folder.After you name your file.

(Ctrl + O)  The Open dialog box appears. OR  Double-click the file icon. OR  Click the Open button on the Standard toolbar.Opening An Existing File Once you've saved a file. Use the arrow buttons to move between levels of folders.  The file opens. The Open Dialog Box Use the Open dialog box to find the file you want to open. you will want to open it. Use the buttons along the left side of the dialog box or the Look in drop down box to navigate to where your existing file is located. 100 Section 3-2: Working With Word Files 100 .  The file opens. To open a file:  Choose File Open from the menu bar. When you've located the file you want to open:  Single-click on the file icon and click the Open button.  The Open dialog box appears.

101 Section 3-2: Working With Word Files 101 . Single-click the file name you want to open. The file opens. click More. Open the Task Pane by choosing View Toolbars Task Pane from the menu bar..Opening an Existing File Using the Task Pane To open an existing file using the task pane:         Open an Office 2003 program (excluding Outlook 2003). Look for your file using the Open dialog box.. If you don't see the file you want to open listed. The Open dialog box opens. The New Task Pane opens on the right side of your screen.

) If you want to report the problem to Microsoft (you must have access to the Internet). click End Application. click Recover Application or Restart Application.  In the drop down list. there are procedures you should follow to try and recover any lost work. click Show Repairs. a Microsoft Office 2003 program will suddenly stop responding. click the program or file that is not responding. In the drop down list. To try to recover the file. After opening and/or saved the files you want to keep. click Report problem. Note: If a file has the word [Recovered] added to its filename. click Open.Recovering Lost Work Sometimes. To close the program. (You will lose your most recent changes. the original is overwritten. Otherwise. To recover a program:       Open the Start menu. click Close in the Document Recovery task pane. To review files in the Document Recovery task pane:  Point to the file and click the arrow next to the file's name. If this happens to you.  In the drop down list. click Open. Enter a name for the file.  In the drop down list. To save the file:      Point to the file and click the arrow next to the file's name. asking you if you want to replace the existing file. To view what repairs were made to the file:  Point to the file and click the arrow next to the file's name.  Open the Office program. click Save As. and save recovered files.  In the drop down list. open. (If you use the same file. recover the program. Click Yes. click Don't report problem. Choose All Programs Microsoft Office Tools Microsoft Office Application Recovery. click Open. The Document Recovery Task Pane The Document Recovery task pane helps you review. In the Application list.) A dialog box will appear.  Review the list of files in the Document Recovery task pane.  Open each one and save the best version. it usually contains your most recent changes. 102 Section 3-2: Working With Word Files 102 . To begin working with the file:  Point to the file and click the arrow next to the file's name. If the program stops responding.

Local backup is good practice because having backup files allows you to reconstruct your work. or CD-Rs to perform a local backup. Backup your work.AutoRecover By default. Preventing Lost Work While the Document Recovery task pane and AutoRecover are helpful tools. 2. This is the best protection against losing work. This feature. There are two basic backup methods: 1. Depending on your hardware and the size of your files. weekly backup may be adequate for the latest family newsletter. Make sure you store disks in a safe place. Choose Tools Options from the menu bar. Since some files are more important than others. To reset AutoRecover:      Open the Office program. Internet backup services allow you to save by folder or file type for a monthly fee.  Click OK. while turned on by default. choose a backup schedule that works best for you. Backup is the process of copying files so they will be saved in the case of computer failure or other problem. Save your work periodically and before you close a file. you can set the AutoRecover to save your work more frequently. Internet backup allows you to upload your files to another site for safekeeping. Click the Save tab. Make sure the Save AutoRecover info every: box is checked. but you can also buy backup software. The Options dialog box opens. 103 Section 3-2: Working With Word Files 103 . such as a fireproof safe box. However. zip disks. it's in your best interest to do everything you can to prevent lost work. but you may want to run a daily backup for that 10-page paper due next week.  Use the arrows to adjust how often AutoRecover saves a temporary copy of your file. For example. Many computers come with basic backup software. must be on for the Document Recovery task pane to work properly. use floppy disks. Office 2003's AutoRecover feature automatically saves a temporary copy of your work every 10 minutes.

104 Section 3-2: Working With Word Files 104 .

Section 3-3: Working With Text By the end of this section. copy. paste Drag and drop 105 Section 3-3: Working With Text 105 . learners should be able to:        Insert text Delete text Use backspace and delete Select text Use undo and repeat Cut.

 Hold the Ctrl key (Control key) and press up or down arrow keys to jump up or down a paragraph at a time. Backspace and Delete Use the backspace and delete keys (on your keyboard) to erase text in your document. In Word 2003. or right. left.  The backspace key erases the text to the left of the insertion point one character at a time. 106 Section 3-3: Working With Text 106 . you need to learn to insert and delete text.Inserting Text Now that you can create a new file in an Office 2003 program. the I-beam or cross indicates where the mouse pointer is located.  Use your keyboard's arrow keys to move your insertion point up. These movements will move your insertion point one space or line at a time. Don't forget you can scroll through a long file and click.  The delete key (located under the Insert key) erases the text to the right of the insertion point. This method is especially useful if you only need to move a few spaces or lines back in a file to make a correction. Moving the Insertion Point To move the insertion point:  Use your mouse to move your insertion point anywhere within the file.  Press Pg Dwn (Page Down) to jump down the document one page at a time. You cannot move your insertion point below this line. your mouse pointer changes from an arrow  In Outlook 2003. your mouse pointer changes from an arrow  In Excel 2003. You'll also notice that your mouse pointer changes shape as you work within a file depending on which program you have open.  In Word 2003. Once the pointer leaves the Office 2003 file to perform a Windows function. a small horizontal black line indicates the end of your file. The insertion point (also called a cursor) is the blinking line that indicates where text will be inserted when you begin typing. your mouse pointer changes from an arrow Remember. your mouse pointer changes from an arrow into an I-beam into a cross into an I-beam into an I-beam  In PowerPoint 2003. The blinking insertion point indicates where your text or numbers will be typed. down. it changes back into an arrow. Move your mouse until the I-beam or cross is where you want your insertion point and click.

Cons:  Selects the whole line of text when you may not want it to. Click and drag up or down to select as many lines as you want to edit. replace or delete text.Selecting Text When creating a file. words. or highlight. Remember: First. Click the left mouse button. and even entire documents. Release the left mouse button when you have selected the text you want to change. Third Method: Select All Select All is helpful when you want to select the contents of an entire file. Pros:  Highlights letters. Second Method: Use the Pointer to Select the Entire Line of Text     Move the I-Beam to the left margin until it becomes a right-slanted white arrow pointer Position the arrow pointer to the left of the line that you want to highlight. you must first select. There are many different selection techniques. it. Before you can change the font style. size. Click once to highlight a single line. Section 3-3: Working With Text 107 . Pros:  Great when you need to quickly select all text in a file (great for changing font style or size).  Selecting text to the right when you want to select to the left and vice versa. drag the insertion point to select text. (Ctrl + A)  All the text in your file will be selected instantly. or color. First Method: Click and Drag to Select Text     Move your pointer until the I-Beam (insertion point) is next to the text you want to edit. words. Without releasing the mouse button. 107 Cons:  Selects all text when you may not need it.  Lots of control with individual letters. you might want to change the way text appears.  Choose Edit Select All from the menu bar. Pros:  Quick and easy. select what you want to change and then edit the text. Click anywhere outside the selected area to deselect text. and phrases. Cons: Lack of control may cause:  Selecting the entire file when you don't want to.  May take some practice to position the arrow pointer correctly.

When text is selected. 108 Section 3-3: Working With Text 108 . have you ever selected LOTS of text without meaning to? What can you do to avoid this frustration?     Use the Shift key for more control: Click once at the starting point of the text you desire to be selected. The Undo button often comes in handy for this common mistake. pressing any key will delete it. All the current line to the left of insertion point All the current line to the right of insertion point A screen full of text from insertion point up A screen full of text from insertion point down One word to the right of insertion point One word to the left of insertion point All text from insertion point to the beginning of document All text from insertion point to the end of document All text from insertion point to end of the displayed window From insertion point in the direction of whichever arrow chosen Press Esc to leave selection mode Selects entire file Troubleshooting Selection Techniques When using the click and drag method to select text. Shift+right arrow Shift+left arrow Shift+Home Shift+End Shift+PgUp Shift+PgDn Ctrl+Shift+ Right Arrow Ctrl+Shift+ Left Arrow Crtl+Shift+Home Crtl+Shift+End Alt+Ctrl+Shift+PgDn F8 and arrow key F8 turns on selection mode Crtl+A Character to the right of the insertion point Character to the left of the insertion point. The text in between those two points should be selected. hold down the Shift key on the keyboard while clicking at the ending point of the text you desire to be selected. Then.Fourth Method: Use the Keyboard Many people use the keyboard to select text.

As you can imagine. if you undo the 15th action in your list.this command will change names depending on the action you just took. it will say Repeat Style. but you thought it was too late? Good news! Word offers a feature that helps prevent this from happening. If you make a change or mistake that you do not want or did not mean to do. you will also be undoing the 14 actions that came before the one you select.  Press Ctrl + Z on your keyboard for a shortcut to Undo. you see a list of all the separate actions you have performed on the document you are working on. it says Undo Clear. Using Repeat . The Undo command lets you "undo" or delete the last change made to your document. If you need to format a title on one page and wish to format another title the same way using Repeat. this is a very useful feature.  Press Ctrl + Y on your keyboard for a shortcut to Repeat.Ctrl + Y The Repeat feature allows you to repeat the last action and can help to save a lot of time as you create your document. Word remembers up to 300 actions in a document and allows you to undo any or all of them as long as you haven't closed the document first. When you click on it. IMPORTANT: If you undo an action in the middle of the list. For example. you will also undo all the actions above the one you select. To Use Undo:  Click Edit on the menu bar.this command will change names depending on the action you just took.Ctrl + Z Have you made a mistake in your document and needed to go back and make changes.  Select Repeat . 109 Section 3-3: Working With Text 109 . To Use Repeat:  Click Edit on the menu bar.  Select Undo . You can select as many actions as you want to undo. you can simply "undo" your action. If you accidentally deleted a sentence.Using Undo . OR  Undo all your recent actions by repeatedly clicking the Undo button located on the Standard toolbar. Notice the small list arrow next to the Undo button.

copy. Then.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. 110 Section 3-3: Working With Text 110 .  The Office Clipboard is a temporary storage file.  The Office Clipboard is a temporary storage file. Cut and paste and copy and paste are two separate procedures that allow you to move or copy items (text. (Ctrl + C)  To move the item. (Ctrl + X)  If you want to move or copy the item to another file.  Click where you want the item to appear. Copying or Moving a Single Item To copy or move a single item:   Select the item you want to copy or move.  Click the Paste button on the Standard toolbar. Copy and Paste:  The Copy procedure allows you to copy selected items from the screen and temporarily place them on the Office Clipboard. click the Cut button on the Standard toolbar. switch to the file. Cut and Paste:  The Cut procedure allows you to delete selected items from the screen and temporarily place them on the Office Clipboard. do one of the following:  To copy the item. or graphics) to another location. click the Copy button on the Standard toolbar. and paste commands are also available on the Edit menu.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. numbers. (Ctrl + V)  To format the pasted items.Moving and Copying Text and Graphics You don't have to retype text each time you want to use it. The cut. click an option that appears on the Paste Options button that appears just below your pasted selection.

click Paste All on the Office Clipboard task pane. You must be able to see the items you want to drag and the location where you want to drop it. To copy multiple items:     Select the first item you want to copy. Drag and Drop The drag and drop method of moving items allows you to move selected text and graphics using your mouse. you are in a program or view that doesn't support showing or pasting multiple items from the Office Clipboard.  Click and hold the left mouse button until the insertion point changes into a white arrow pointing up to the left.  Select the item. Click the Copy button on the Standard toolbar. With the Office Clipboard open. it's helpful to display the Office Clipboard.  Drag the selected text to its new location.  To format the pasted items.  To paste all of the items you copied. click the Options button. and check the Collect Without Showing Office Clipboard option. If you want to collect items without showing the Clipboard:  Open the Office Clipboard. To drag items between programs:  Arrange the program windows so both files are open and visible. Note: If the Office Clipboard is not available. You can paste items into any Microsoft Office program.  Place the mouse pointer anywhere on the selected items without clicking.Copying Multiple Items When collecting multiple items to copy. (Ctrl + C) Continue copying items in any Office program until finished.  The Office Clipboard displays in the right side of the window. 111 Section 3-3: Working With Text 111 . click each item you want to paste on the Office Clipboard. click where you want to the items to be pasted. To display the Office Clipboard:  Choose Edit Office Clipboard.  To paste items one at a time. click an option that appears on the Paste Options button that appears just below your pasted selection. and click the left mouse button to drag the item its new location. To drag and drop:  Select the item you wish to move.

112 Section 3-3: Working With Text 112 .

Section 3-4: Setting Up the Page By the end of this section. learners should be able to:            Use alignment buttons to align text Set line spacing Set paragraph spacing Use Page Setup Dialog Box Adjust Margins using the Page Setup Dialog Box Change Column Structure Indent text Create Hanging Indents Format text using the ruler Insert Headers and Footers on a page Delete Headers and Footers from a page 113 Section 3-4: Setting Up the Page 113 .

However.Aligning Text Aligning text can be invaluable when trying to format your document to meet certain standards. right. Align Text Using the Alignment Buttons:  Select the text you want to align. center. right align or justify your text. if you were creating a greeting card or advertisement. Center. or Justify button on the Formatting toolbar. you might need to know how to center align.  Click the Align Left. Most documents have text that is left aligned. Align Right. 114 Section 3-4: Setting Up the Page 114 . Below you will view examples of text that are aligned using the left. and justified alignment buttons.

Increasing the leading will space the lines out. allowing for improved readability. OR  Select the text you want to format. OR     Click Format on the menu bar. it is referred to as leading (rhymes with wedding). For example. sometimes making it difficult to read. or double spacing.5. The default is single spacing. When you reduce the leading you automatically bring the lines of text closer together. Select Paragraph. should be used. The most common spacing options are single-spaced and double-spaced. Click on the Indents and Spacing tab.Line Spacing Document text can be formatted to show a number of line spacing options. In the Line spacing drop down menu. The Paragraph dialog box appears. in general. you may select single.  Select an option from the drop-down menu. 1. To Format Line Spacing:  Select the text you want to format. 115 Section 3-4: Setting Up the Page 115 .  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. This is the default and.  Click OK. When line spacing is measured in points.  Click on the Line Spacing button on the Formatting Menu. Line spacing is measured in lines or points. the 10 point font usually uses 12 point leading.

Typically.  Alignment: Choose left. click the up and down arrows. Extra spacing between paragraphs adds emphasis and makes a document easier to read.  Or.Paragraph Dialog Box You can use the At Least. Use the Special drop-down menu to select the first line as having the indent or to create a hanging indent.  Spacing: To emphasize a block of text.  Preview: Gives an idea how your text will look. 116 Section 3-4: Setting Up the Page 116 . To Specify Paragraph Spacing:  Select the text you want to format. OR  Click Format on the menu bar. headings. extra spaces are added between paragraphs. Choose extra space:  Before each paragraph. If you select one of these options you will need to use the At: box to further define your selection. or justified.  Select Paragraph.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading.  After each paragraph. you can also choose spacing options between each paragraph. it affects only the text in a paragraph that contains the insertion point. Paragraph Spacing Just as you can add spacing between lines in your document.  Indentation: Adjust the left and right margins by clicking the up and down arrows. The Paragraph dialog box appears. right. center. When you make a line spacing change.  Click the Indents and Spacing tab. or subheadings. Exactly and Multiple options in the Paragraph Dialog Box to customize your line spacing. before and after each paragraph.

 Select Margins tab in the Page Setup dialog box. Margin.  Justified: Text is spread out so each line is same distance apart. The Margins.  Click OK. borders. you will find the following options:  Top: Default. you will need to access the Page Setup dialog box.  Click the Layout tab. A nice feature on the Layout Tab is creating a Title Page for your document. and much more. photo paper.  Select Page Setup.  Center: Text on page is centered between the top and bottom margins.5 x 11) or the Landscape box (11 x 8.  You can change the margin in precise steps by clicking on the up or down arrows next to the margin that you wish to change or you may type a number in the text box next to the margin you wish to change. You can even customize the paper size to include note cards. but you can change the paper size entirely. OR  Choose Reveal Formatting on the Task Pane and click on the blue link. 117 Section 3-4: Setting Up the Page 117 . under the Section heading. Paper Tab The default paper size is 8.  Bottom: Text lines up with the bottom page.  You can choose to apply these new margins to the whole document or from this point forward by using the drop-down menu.5). More Options on the Page Setup Dialog Box The Page Setup dialog box gives you several other options for controlling the look of your document. Layout Tab The Layout Tab includes options to customize page numbering.Using Page Setup to Specify Margins In order to change the margins (space along the top.5 x 11.  Change the Page Orientation by clicking on either the Portrait box (8. Text lines up with top margin.  Select Page Setup from the menu bar. Margins Tab  Click the Default button in the lower left corner of the Page Setup dialog box to set (or reset) Word's default margins.  Under Vertical Alignment. index cards.  Click File on the menu bar. envelopes. Paper and Layout Tab all contain valuable tools.  Click File on the Standard toolbar. right and bottom) in your document. and headers/footers. left. To Create a Title Page for Your Document:  Enter the text you want on your title page. Apply to:.

or other types of publications. often use Word's column feature.  Click the Columns button on the Standard toolbar.  Select the text you want to change to columns. reports. newsletters. Newspaper. but with practice. announcements. To Enter a Title that Spans a Column:  Enter the title at the beginning of the first column.  Click the Columns Button on the Standard Toolbar. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous. school projects. and drag to select number of columns. you'll have columns mastered in no time. An approach we will first try will be to enter text into a single column and then convert it into multiple columns. Working with columns can be challenging. Certain kinds of information are best displayed using columns. flyers. Left Margin and Right Indent using your mouse until the columns appear the way you want.  The Columns Button will expand to give you four column options:  Choose one of the options to format your text into columns. 118 Section 3-4: Setting Up the Page 118 . Drag the Right Margin.Working with Columns Displaying information in columns gives the writer more options for displaying different types of information on a page while remaining easy for the viewer to read. Create Columns Using the Columns Button:  Switch to Print Layout View  To make equal columns. You can adjust the spacing and alignment of the columns by using the ruler.  Select the title.

Using the Column Dialog Box:  Switch to Print Layout View. 119 Section 3-4: Setting Up the Page 119 . The Column Dialog Box gives you the following options:  Presets .  To make equal columns. as well as the spacing between your columns. The Columns dialog box opens.Check this checkbox if you want columns to be the same width Apply to: . the selected section.  Click Format on the Menu Bar. Click the Start New Column check box to move the text to the next column. including Left and Right columns as well as the ability to create up to eight columns per page. The Columns Dialog Box will also give you a few more column options. Equal Column Width . Choose Format Columns.Use the up and down arrow   keys to select between one and eight columns Line Between -Places lines between your columns Width and Spacing . Choose "From this point forward" in the Apply to: control.Creating Columns Using the Columns Dialog Box Using the Column Dialog Box versus the Columns Button will give you much more control and precision over your column structure.Allows you to create columns out of the selected text. or the entire document Select your options and Click OK.Click a box to choose a preset number of columns  Number of Columns . move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous. this point forward.  Select Columns from the menu list. The Columns Dialog Box appears.Offers features that allow you to specify an exact number for the height and width of your columns.  Select the text you want to change to columns.    To Move Text into the Next Column:     Move the insertion point in front of the text you want to move.

a hanging indent is created. OR  Use the Increase/Decrease Indent buttons on the Formatting toolbar. but you may see examples of the hanging indent on web pages. These increments are measured in inches. Hanging Indents When all the lines in a paragraph are indented except the first line. If you set a tab. Select the Hanging Indent option in the Special: drop down menu. Section 3-4: Setting Up the Page 120 120 . Hanging indents are used for the MLA bibliographic format. To Indent One or More Lines of Text: You can use the Paragraph dialog box or select the blue Indentation link under Paragraph on the Task Pane.5 inches.Indent Text An indent is the space between your margin and your text. OR      Click Format on the menu bar. Each time you click the Increase or Decrease Indent button your text is moved by the default . only one line of text is indented.  Click the blue link. all of the text you type afterwards will be indented. Select Paragraph. Indenting is measured in inches. you can click the increment arrows to enter the amount of indentation. Indentation. To Create a Hanging Indent:  Choose Reveal Formatting on the Task Pane. Hanging indents are not standard in documents such as business letters. you will see a Special: drop down menu with some options. The indent feature is often used to set a first-line indent for paragraphs. under the Paragraph heading. Remember. You may specify the amount of indentation in the By: box by clicking on the increment arrows. there is a difference between indents and tabs. newsletters.  In the Indentation section. and often on bibliographic entries. In the Indentation section. This method allows for a great amount of precision for setting left and right indents. If you click one of the indent buttons or set an indent in the Paragraph dialog box. You can change the indent in tenths of inches. Don't confuse the margin and the indent.

 The Ruler will appear at the top of the document. : Aligns decimal numbers using the decimal point. : Inserts the indent marking anywhere along the ruler : Inserts a hanging indent anywhere along the ruler  Hanging Indent To Place a Tab or Indent On The Ruler:      Click the cursor anywhere in the block of text you want to format. place the cursor at the new indent location. tabs. Click the Ruler where you want your tab or indent to be set. show column placement. The Ruler is helpful when you need to create several columns. Setting Tabs. Click the tab selection button (upper left of the ruler). Hiding and Displaying the Ruler:  Click View on the menu bar.The Ruler You can adjust the width of margins. To hide this vertical ruler. a vertical ruler displays along the left hand side of the screen. If you set up a new indent. or the distance between columns. press the tab key to move your text to the new tab. For example:  Bar tab  Indent : Draws a vertical line on the document. create and change your documents tabs. 121 Section 3-4: Setting Up the Page 121 . If you switch to Print Layout View (Choose View Print Layout View). Indents and Margins using the Ruler The ruler provides a visual tool that allows you to quickly view. : Centers text around the tab. margins and indents. switch to a different layout view. If you set up a new tab.  Select Ruler. Tabs Click on the small gray box to the left of the ruler to move through the five different Tab Settings. and indents in your document using Word's Ruler. : Moves text toward the left edge of the page as you type.  Left tab  Center tab  Right tab  Decimal tab : Moves text toward the right edge of the page as you type.

Release the left mouse button. Remember you can also increase or decrease your Indents by using the Increase/Decrease Indent buttons on the Formatting toolbar. Drag the mouse to increase or decrease the margin. Click and hold the left mouse button until a dotted line appears below the tab. Click and hold the left mouse button until a dotted line appears below the tab. Release the left mouse button. To Remove a Tab from the Ruler:     Point the mouse on the tab you want to remove. 122 Section 3-4: Setting Up the Page 122 . Drag the mouse to move the tab or indent to a new location.Adjusting Tabs and Margins on the Ruler To Move an Existing Tab or Indent on the Ruler:     Point the mouse on the tab or indent that you want to move. To Adjust a Margin using the Ruler:     Point the mouse on the margin that you want to move. Release the left mouse button. Drag the mouse off the Ruler. Click and hold the left mouse button once a double arrow appears over the margin until a dotted line appears below.

choose the Layout Tab and place a checkmark next to Different First Page under Headers and Footers. Insert Time. Press Delete.inserts the number of pages in the entire document.  The document will appear grayed out with a dotted Header and Footer box showing at the top and bottom of the page. Switch between Header and Footer .inserts the page numbers.Page Setup. Insert Page Numbers . Insert Number of Pages . To Delete the Header or Footer:     Click View on the Menu Bar. The text is now removed.  Type inside the dotted boxes to insert your Header and/or Footer. then click OK. Format Page Number . Select Header and Footer. Close .  Click Close on the Header and Footer Toolbar when you are finished. dates.Insert Headers and Footers The Header and Footer usually contain title and author information.drop-down menu showing commonly used header and footer information. Insert Date.  Select Header and Footer. author. On the Page Setup Dialog Box. including.      Delete Header and Footer If you choose to delete your Header or Footer. and page numbers.allows you to jump quickly between the header and footer on a page. Highlight the text within the Header or Footer (whichever text you would like to delete).opens the Page Number Format Dialog box so that you can format your page number in the header and footer.closes the Header and Footer Toolbar. Page Setup . The Header appears at the top of the page and the Footer appears at the bottom of the page.opens the Page Setup Dialog box so that you can adjust the location of the header and footer. Word will automatically delete the Header or Footer within the entire document. You can delete the Header and Footer on just the first page of the document by choosing File . Header and Footer Toolbar Some of the useful features located on the Header and Footer Toolbar are:  Insert Auto-Text . 123 Section 3-4: Setting Up the Page 123 .  Locate the Header and Footer Toolbar on the page. To Insert a Header and Footer:  Click View on the Menu Bar. page number    and date.

124 Section 3-4: Setting Up the Page 124 .

learners should be able to:  Change the Type Style of text  Bold  Italics  Underline  Color  Adjust Font Size  Insert Symbols  Use Reveal Formatting  Create Bulleted Lists  Create Numbered Lists 125 Section 3-5: Formatting Text 125 .Section 3-5: Formatting Text By the end of this section.

 Click the downward-pointing arrow on the Font Color button on the Formatting toolbar. Ctrl + I  Click the Underline button on the Formatting toolbar. colors and other options.  Choose one or more of the following options: (to stress emphasis you might want to try using the bold option)  Click the Bold button on the Formatting toolbar. There are many different types of fonts. You can even do a combination of all three options! To Change the Type Style of Text:  Select the text you want to change. Using Color The use of color can add emphasis to your words and make your document easier to read. font style. The formatting toolbar contains buttons for font size. If you choose a type style without selecting any text. Ctrl + U  Word automatically displays your changes. remember to select text before you apply style. can be further customized by using the bold. Ctrl + B  Click the Italic button on the Formatting toolbar.  Select Toolbars and then Formatting from the cascading menu. italicized or underlined options. you can scroll through the Font list. Click the More Colors button at the bottom of the color palette. To Change the Color of Text:  Select the text you want to change. To View the Formatting Toolbar:  Click View on the Menu Bar.Formatting Toolbar The Formatting Toolbar contains buttons that allows you to change the appearance of your text. If you would like to see more color options. As you scroll through the many different font names. 126 Section 3-5: Formatting Text 126 . A color palette appears. take notice of those fonts that have TT beside their name. The list shows you all the fonts that are available on the computer you are using. Font Names To select a font.  Click the color you want to apply. Italics and Underline Any text you type in Word. These TrueType fonts will look the same on both the computer screen and when you print them on paper. Bold. You can choose from a list of Standard Colors or Customize your own color by clicking the Customize Tab. Word uses your chosen styles on whatever text you type next. To avoid frustration.  Word changes the color of your text.

You can use the Font Dialog Box to change your font. color and many other font effects. however.Font Dialog Box The Font Dialog Box gives similar options as the Formatting toolbar. The Font Dialog Box will appear. it also offers more advanced text features. 127 Section 3-5: Formatting Text 127 . size. To Open the Font Dialog Box:  Click Format on the Menu Bar. Remember you can also access the Font Dialog Box from the Font menu on the Task Pane.  Select Font from the menu list. font style.

     Select Reveal Formatting on the Task Pane.  Templates on my Web Sites . Click the blue link.  Select New from the menu list. To Open the Templates Dialog Box:  Click File on the Menu Bar. Select Font from the menu list. The Font dialog box appears. Click on a font from the Font list.offers a letter template including artwork  General Templates . Look at the text in the preview window as you try different sizes. letters.  Select an option under New from template.preformatted documents including faxes.assists you in writing a standard letter  Contemporary Letter . Instead of having to create formats yourself. Font sizes range from 8 point (extremely small) to 72 point (very big). The Font dialog box appears. Remember you can also change the font size from the Formatting toolbar. the title of your document could be displayed larger than the contents of your paper. 128 Section 3-5: Formatting Text 128 . Look at the text in the preview window as you try different sizes. but you must type these in manually in the Font Size box.Font Size You can change the Font Size from both the Font Dialog Box and the Formatting toolbar.allows you to search among hundreds of templates offered through the Microsoft website. memos. Arial 10 Point Arial 12 Point Arial 20 Point The standard Font size for most documents is 12 Point. Font: under the Font Heading. etc.  Letter Wizard . Word allows you to choose sizes smaller than 8 point and larger than 72 point.allows you to search for templates on other web servers  Templates on Microsoft. Select a size from the Font Size list. you can quickly choose among a variety of Templates. Font size is commonly expressed in points. Click on a font from the Font list. You can use different font sizes to give emphasis to different parts of your document.com . Select a size from the Font Size list. For example. The Task Pane New Document window appears to the right. Did You Know? Word offers a variety of Templates that provide you with a pre-formatted document. OR      Click Format on the Menu Bar. You can preview different font sizes in the Preview window in the Font dialog box. reports.

the Copyright symbol.  Click Close. 129 Section 3-5: Formatting Text 129 . Other commonly used symbols that appear in the Symbol Dialog Box are:  © Copyright  ® Registration  TMTrademark  Checkmark  -. but other fonts such as.  The Symbol or Character will show up in your document.  Click on the Symbol or Special Character you would like to select and then Click Insert. will also offer numerous symbol options. The available symbols will depend on which fonts you have installed on your machine.Use of Symbols There are many Symbols that you might often see in publications that are not directly available from your keyboard.  Click the Symbols Tab to select a symbol from a Font type.  Select Symbols. Wingdings.Em Dash Insert Symbols To Insert Symbols into your Document:  Click Insert on the Menu Bar. ©. Word comes with pre-installed symbols for you use. The Symbols Dialog Box appears. is not available on the keyboard but can be selected from Word's Symbol Dialog Box. OR  Click the Special Characters Tab to view other commonly used symbols. For example.

Place the insertion point to the right of the tab symbol and press the Backspace key to To Reveal Formatting Marks:  Click the Show/Hide button on the Standard Toolbar. OR  Select the Reveal Formatting Menu from the Task Pane. You will not see these characters unless you choose to show the formatting marks. if you display your non-printing characters.Why display non-printing characters? Non-printing characters are automatically inserted into your document as you type.  Check the Show all formatting marks checkbox at the bottom of the Menu under Options. So why display these characters? Showing the document formatting can assist you when editing. However. For example: A document that was created with numerous tabs could be quite difficult to edit if you needed to delete all the tabs. If you prefer to display non-printing characters when formatting your document. quickly delete these tabs. tabs . 130 Section 3-5: Formatting Text 130 . . these symbols will not appear in your printed document. When you select the Show/Hide button. The tab symbol will appear as an arrow pointing to the right. codes for paragraph marks . and spaces are visible in your document. you will be able to quickly see where all the tabs exist.

 If you want to change a bulleted list to a numbered list (or vice versa). 2.  Remove a bullet by placing the insertion point to the right of the bullet or number and press backspace (you will not be able to place your insertion point to the left of the bullet). 131 Section 3-5: Formatting Text 131 .Bullets and Numbering Word lets you make two types of lists: bulleted and numbered. The next line will begin automatically with the next number. Review the following tips that will help you manage your numbered or bulleted lists. 5. 4. Numbers (or letters) are used when information has to be in a certain order. When your list is complete. 3. When your list is complete. You can use the default Bullets and Numbering settings by clicking on the appropriate button on the Formatting toolbar. Type the next item on your list and press Enter. Teachers often use bulleted lists to highlight important pieces of their sections. Use bullets to list items that do not have to be in any particular order. Type the first item on your list and press Enter. Type the next item on your list and press Enter. Type the first item on your list and press Enter. Click on the Numbering button on the Formatting toolbar. To Create a Numbered List: 1. place your cursor where you want the line break and press Shift + Enter.  To create a line break between items in a bulleted or numbered list. press the Enter key twice to stop the bulleted list. Manuals often include numbered lists to assist the reader in step-by-step instruction. Bulleted and numbered lists help to simplify steps or items to the reader. A bullet is usually a black circle but it can be any other symbol used to highlight items in a list. Create Bulleted and Numbered Lists To Create a Bulleted List:      Click the Bullets button on the Formatting toolbar. The next line will begin automatically with a new bullet. select the entire list and click on the appropriate button. press the Enter key twice to stop the numbered list.

bullets and characters. Click Format on the Menu Bar. The List Styles Tab allows you to create your own list style using similar alignment. Click on the Bulleted Tab to view all the bullet options and click on the Numbered Tab to view all the number options.     Select the text you want to turn into a list. and click OK. Select Bullets and Numbering.  Select what kind of bullets or numbers that you want. The Bullets and Numbering Dialog Box appears. 132 Section 3-5: Formatting Text 132 . You can view the type of bullets and numbers available to you by opening the Bullets and Numbering Dialog Box. The Bullets and Numbering Dialog Box also offers you Outline Numbered options.The Bullets and Numbering Dialog Box Word offers you many other options for your bullets and numbers. By clicking on the Outline Numbered Tab you can view templates for creating an outline. other than the default that you have seen so far.

Section 3-6: Spelling and Grammar By the end of this section. learners should be able to:     Use AutoCorrect Use Find Use Replace Use Spell and Grammar Check 133 Section 3-6: Spelling and Grammar 133 .

   If AutoCorrect changes a word that you don't want it to change.  Capitalize the first letter of the sentence. The  AutoCorrect Options dialog box appears. Use the With: box to type the correct word. Click on the Smart Tag and a drop-down list with options to reverse the action is displayed. Use the Replace: box to type a word you frequently misspell or type a shorthand word to represent a longer word or phrase.  Correct accidental usage of Caps Lock key. GCF Global Learning. stannd. stand. Instead of having to write a long proper noun like. Click Add. Word will automatically convert this typo to the correct spelling.AutoCorrect Word's AutoCorrect feature can assist you in word processing tasks. AutoCorrect can help you locate misspelled words and correct them as you type. you can hover the pointer over the area where the auto-correction was made and a Smart Tag will appear that allows you to reset the original word.  Replace text as you type.  Correct two initial capitals. AutoCorrect can also be customized so that commonly used words will be automatically entered without having to type the entire word. Check or de-select any of the following options:  Show AutoCorrect Options buttons. Modifying AutoCorrect:  Click Tools  Select AutoCorrect Options from the menu bar.  Capitalize the first letter of table cells. such as GCF Global Learning. 134 Section 3-6: Spelling and Grammar 134 . If you type a misspelled word into AutoCorrect's With: box. AutoCorrect always misspells that word. you can customize AutoCorrect to automatically complete the rest of the proper noun once you type the letters GCF.  Capitalize names of days. Examples: When typing the misspelled word.

consider a document you are editing that displays Word XP needs to be updated to Word 2003. special characters and formats. do one of the following:  Ignore it. The Find and Replace dialog box appears. Type the word. Click Format if you want to limit your search to words in a specific Font. Click Find All to start the search. Word will jump to the first instance of this word and will highlight the word for easy location.Find and Replace Word 2003 allows you to search for specific words in your document as well as fonts. For example. phrase or format in the Find What: box that you are searching for.  Continue Clicking the Find All button to find all other instances of this word. Using Replace .CTRL + F      Click Edit on the menu bar Select Find. phrase or format in the Find What box. Using Find and Replace to replace Word XP with Word 2003 will save you much time and effort in your editing process. Currently the document has the text. Click More to conduct a detailed search. Type a word. Tab. Word XP. The Find and Replace dialog box appears. Use the check boxes to limit your search. Frame. Click Cancel to quit. The Find and Replace dialog box appears. The Find and Replace functionality can really help save you time and effort in your word processing goals. Select Replace. Using Find . Style or Highlight. When Word finds a word of phrase. Use the list box below to select all. Click the Search list box if you want to limit your search to a specific part of the document.  Click Replace. Type a word. phrase or format in the Replace With: box that will replace what is in the Find What: box. Language.  Click Special to search for punctuation marks or section breaks.   135 Section 3-6: Spelling and Grammar 135 . phrase or format in the Find What box. Paragraph. Click Find Next to conduct your search. OR Check the Highlight all items found in: box to find all instances of the word at the same time. Type the word. typed again and again throughout the document.  Click Replace All to replace every occurrence of the selected text with the replacement text. Click Find Next to bypass it and find the next.  Click Find Next to start the search. or portions of your document.CTRL + H       Click Edit on the menu bar. You can perform a more detailed search by clicking the More button on the Find and Replace dialog box:        Click Edit on the menu bar Select Find.

Spell and Grammar Check
Not only does Word allow you to Undo possible mistakes in your document and Paste corrections, it also automatically reviews your grammar and spelling as you type. Green wavy lines are placed underneath possible grammar mistakes and a red wavy line under possible spelling mistakes. All of Word's grammar and spelling errors may not be correct, so you can choose to ignore these error markings and keep typing, or you can correct the mistakes and/or add the corrections to Word's dictionary.

Check Spelling as you Type
Word puts a red wavy line under possible spelling mistakes. If you click on the suspected misspelling, Word gives you one or more suggested corrections.

To Use Spell Check as You Type:
 Place your I-Beam over the misspelled word and
right-click.

 A menu list displays the following options:
boldfaced suggested spellings, Ignore All, Add to Dictionary, AutoCorrect, Language, Spelling and Look Up.  Select the boldfaced suggestion to replace the incorrectly spelled word in the document.  Select Ignore, and Word ignores all future instances of this spelling in this document.  Select Add to Dictionary, and Word adds the underlined word to the dictionary so it won't be flagged as an error in any other document you create.  Select AutoCorrect to add the correct spelling to your list of words that Word automatically corrects as you type.  Select Language to specify a word as part of another language, preventing Word from seeing this word as a mistake.  If you select spelling, the Spelling and Grammar dialog box appears.  If you select Look Up, a window opens in the Task Pane and you are given general search parameters. This feature is helpful when dealing with words, such as proper nouns, that are not found in the dictionary.

Check Grammar as you Type
Word puts a green wavy line under possible grammar mistakes.

To Work on Suspected Grammatical Mistakes:
 Place your I-beam over the grammatical mistake and right-click.  A menu list displays the following options: boldfaced grammar suggestion,
Ignore, Grammar, About this Sentence.  Select Ignore, and Word ignores the grammatical mistake it believes to exist.  Select Grammar, and the Grammar dialog box appears.  Select About this Sentence, and the Office Assistant will offer you reasons as to why Word believes this to be a grammatical error.

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136

Spelling and Grammar Dialog Box

To Use the Spelling and Grammar Dialog Box:
Choose one of the following options, depending on what you think of Word's suggestions:

    

Click Ignore Once to ignore this one instance of the grammatical error in your document. Click Ignore Rule to ignore this grammatical error and all other grammatical errors of this type in the document. Click Next Sentence to take you to the next grammatical error listed in your document. Click Change to replace the error with what is in the Suggestion box. Click Explain to open the Office Assistant, which will offer you reasons for this error.

If the red and green wavy lines distract you, you can turn them off:
   
Choose Tools Options from the menu bar. The Options dialog box appears. Click the Spelling & Grammar tab. Un-check the Check Spelling as You Type or Check Grammar as You Type so the check box so that it is empty. Click OK. Don't forget to use Spell and Grammar Check! Have you ever realized after typing a long paragraph that you accidentally left the Caps Lock on and all your letters are in Upper Case? Fortunately, you will not have to re-type the text to correct this mistake. Word offers a quick solution by allowing you to either select the Upper Case text and pressing Shift + F3 or clicking Format on the menu bar and selecting Change Case. Choose the correct option from the Change Case Dialog Box.

Using the Thesaurus:
 Click Tools on the Menu Bar.  Select Language and then follow the cascading menu to Thesaurus.
OR

 Use the quick key combination, Shift + F7
137 Section 3-6: Spelling and Grammar 137

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Section 3-6: Spelling and Grammar

138

Section 3-7:

Inserting Items Into a Word Document

By the end of the section, students should be able to:
       
Create a text box Move and Resize a Text Box Construct Tables Enter Text and Numbers into Tables Edit Tables Edit Objects Insert Pictures Edit Pictures

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Section 3-7: Inserting Items Into a Word Document

139

Create a Text Box Placing text inside of a Text Box helps focus the reader's eye on the page content.  Sizing handles (small circles) appear. To Move a Text Box:  Click once on the text box's border. color. click and drag the box until it is in the desired location. Release the left mouse button when ready. The box is now highlighted. flyers.  Click and drag the sizing handle until the box is the desired size. announcements. Newsletters. the drawing canvas appears by default.  Hover your mouse pointer over the border until it becomes a crosshair with arrows. Format text (change font. The canvas helps you arrange and resize the objects you are working with. font size. The box is selected and a blinking insertion point appears inside the box. Note: When you create a text box in Word 2003.  Left click and drag the text box until it is the appropriate size. Text boxes can be formatted with shadings.  Using this crosshair. The text box will by default contain a white background color and a thin black border. and graphics. making for an impressive display of your Word skills.  Place your insertion point where you want your text box. style. borders. etc) in the usual manner.  The mouse pointer becomes a crosshair and a drawing canvas appears. Hover the mouse pointer over any of the sizing handles (small circles) until it turns into a diagonally pointing arrow. 140 Section 3-7: Inserting Items Into a Word Document 140 . often use Word's text box feature. school projects. or other types of publications. Begin typing. (Select text first.) Moving and Resizing Text Boxes To Resize a Text Box:  Click once on one of the box's borders.  Select Text Box from the menu list. To Create a Text Box:  Click Insert on the Menu Bar. make changes later. reports. To Insert Text into the Text Box:     Click once inside the text box.

The Format Text Dialog Box
As mentioned earlier, the default for the text box in Word is a white background with a thin, black border. Using the Format Text Box dialog box, you can choose different fill colors and lines, size, layout, and textbox.

To Use the Format Text Box Dialog Box:
 Double click on a text box border. The Format Text Box dialog box appears.
OR

 Right-click on the text box border and select Format Text Box. The Format Text Box dialog box appears.

You can access the Text box feature from the Drawing toolbar.
 Click View on the Menu Bar.  Select Toolbar and then Drawing from the cascading menu. The Drawing toolbar appears at the bottom of your document.  Click the Text box button
Rectangle button. . Don't confuse this button with the Rectangle button. You cannot insert text using the

 The Text Box Dialog Box offers you several tabs to choose from:  Color and Lines: Fill text box with color, define the border colors, styles and weight  Size: Define a specific size  Layout: Text wrap and alignment  Textbox: Internal margins
141 Section 3-7: Inserting Items Into a Word Document 141

Working with Tables
Tables allow large amounts of text and/or numbers to be presented in an organized and easy to read fashion. Similar to columns, Tables can be challenging at first. Word has created an entire menu to help assist you in creating your first Table. A few important terms to know before you begin creating tables are: Row - A row runs horizontal in a table and is divided by borders. Borders - Separating lines in the table. Column - A column runs perpendicular in a table and is divided by borders. Cell - A cell is the box that is created when your rows and your columns intersect each other. The cell contains your data or information.

Creating Tables Using the Insert Table Dialog Box:
 Click Table on the Menu Bar.  Select Insert and then Table from the cascading menu. The Insert Table dialog box
appears.

 Determine the number of columns and rows you need in your table. You can add more later,
but save yourself some work. You can always add rows by pressing Tab at the end of a row.  To create a table as wide as your page, leave the Fixed Column Width setting on Auto.  Click OK. A table is inserted into your document.

Another automated way to create a quick table is by using the Insert Table Button on the Standard toolbar.

Creating Tables Using the Insert Table Button:
 Click the Insert Table Button .  Now, drag the number of columns and rows you want in your table.

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Custom-Made Tables
The Insert Table Dialog Box and Insert Table button offer a quick solution to making tables. If you would like to custom create your table by drawing it yourself, you can use the Draw Table button.

Creating Tables Using the Draw Tables Button:
 Open the Tables and Borders toolbar by clicking View on the Menu Bar, Select Toolbars and then Tables and Borders from
the Cascading Menu. The Tables and Borders toolbar will appear.

 Click the Draw Tables button on the Tables and Borders toolbar. The mouse pointer turns into a pencil.

   

Drag the pencil to create a rectangle about the size of the table you want. Release the mouse button. The border of the table appears in your document. Use the pencil again to draw in column and row borders. Click the Draw Table button again to change the pencil back into an I-beam.

If you make a mistake while drawing your table, you can erase both rows and columns by using the Eraser on the Tables and Borders toolbar. Once you select the Eraser, the pointer will change to resemble the Eraser Button. Drag the Eraser over parts of the table you wish to erase. When you are finished erasing, click the Eraser button again to put the Eraser away.

Entering Text
Click inside any table cell to begin entering text or numbers.

Moving Around in a Table:
 Use the Tab key or right arrow key to move right.  Use Shift + Tab or the left arrow key to move left.  The up and down arrow keys will move the insertion point above or below its current location.

Selecting Text in Tables:
A cell: triple click inside cell. A row: Move mouse to left of margins, point to the row, and click. Multiple rows: Select the first row, click and drag the number of rows desired. A column: Move the mouse above the column. It turns into a downward pointing arrow. Click once. Multiple columns: Select the first column, click and drag the number of columns desired. Entire Table: Choose Table and Select Table from the menu bar.

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Editing Tables
Formatting Text in Tables Fortunately, whatever you do to format text in a paragraph (make it bold green, for example), you can do to text in a table cell. Formatting text within a table can be accomplished through a variety of means, including the Formatting menu, the Tables and Borders toolbar, the Task Pane and keyboard shortcuts. Rotating Text in Tables Many advertisements, for sale signs, menus, and other creative documents use Word's text direction feature to change typical horizontal text to eye-catching vertical text. You can rotate text so it runs vertically, facing either the right or the left.

To Rotate Text in a Table Cell:
 Select the cell(s) you want to rotate.  Click the Change Text Direction button
: on the Tables and Borders toolbar.  Clicking the Change Text Direction button once turns text to the vertically left, the second click turns text to vertically right, and the third click will bring your text back to a horizontal position. The insertion point rotates when entering vertical text, but editing vertical text is really no different than editing horizontal text.

Inserting and Deleting Columns and Rows
Therefore, it is important to know how to insert and delete rows and columns in your existing table.

To Add Rows to Your Table:
 Move the insertion point to the last cell in the table and press
Tab.

To Delete Rows:
 Select the row(s) you want to delete.  Choose Table
OR Delete Rows.

To Insert Rows in the Middle of the Table:
 Place the insertion point anywhere in the table.  Choose Table
Insert Rows above OR Rows below.

 Right-click and choose Table
from the shortcut menu.

Delete

Rows

To Delete Single Table Cell:
 Place the insertion point inside the cell you wish to delete.  Choose Table
Delete

To Insert a Column:
 Position the mouse pointer where you want to column to be
located.

 Choose Table

Insert

Insert Columns to the Right or Insert Columns to the Left.

Cells from the menu bar. The Delete Cells dialog box appears.  Click Shift cells left, Shift cells up, Delete entire row, or Delete entire column.

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and cells. select the entire Table and then choose Table AutoFit AutoFit to Contents. AutoFormat Just as Word offers document templates for memos. and Cell Size:  Hover the insertion point over any line in your table that borders the area you want to change.  Drag the border either left or right OR up and down. Check and uncheck the options in the Apply special Formats to: sections to slightly change parts of your table.  The insertion point changes to a double-headed arrow. Scroll through the Table Styles until you find a table you like. reports and other items. rows. Check out your changes using the Preview box. To automatically adjust the size. Click the New button to customize your own Table Style. Click OK. Click the Modify button to change parts of an existing Table Style. Word also offers templates for Tables.Resizing Tables You may need to adjust the size of columns.  Click anywhere in the table and choose Table and then      Table AutoFormat. faxes. To use AutoFormat:  Create your table. Rows. The Table AutoFormat dialog box appears. To Adjust Columns. You can preview the Table Style in the Preview Box. 145 Section 3-7: Inserting Items Into a Word Document 145 .

To Apply a Border:  Select the Line Style. Add Shading To Apply Shading:  Select or place the insertion point inside the cell(s) you want shaded. To Change Line Style or Line Weight on an Existing Table:  Click the drop down arrows (next to the buttons) to view and select from the list of choices.  The mouse pointer turns into a pencil  Trace the line(s) you want to change. You can access many of the features from the Table and Borders Dialog box on the Task Pane. A color menu appears. To Change the Border Color on an Existing Table:  Click the drop down arrow next to the Border Color button. Line Weight. To add these special features to your own table.  Select a color.  Click the Outside Border button drop down menu and choose the location of your border. A shading color menu appears. The I-beam becomes the pencil. you can use the Tables and Borders toolbar.  Click anywhere outside the table to change to pencil back into the I-beam.  Click on a color.Adding Borders Many of the tables in the AutoFormat Dialog Box use unique borders and shading options.  Select the cells you want bordered. 146 Section 3-7: Inserting Items Into a Word Document 146 . Choose the Reveal Formatting Menu and look for the Table and Cell Headings. trace the border(s) that you want to color.  Click the Shading Color button drop down arrow. Your cell(s) are automatically shaded. and Border Color you would like.  Using the pencil.

AutoShapes are inserted (on their own layer) with the In front of text wrapping style applied. or perfect squares. let's learn to enhance your documents by adding objects and pictures. headers and footers. Drawing objects include: 1. columns. Select Toolbars and then Drawing from the Cascading Menu. WordArt drawing objects Drawing Objects To Draw Lines and Shapes:  Open the Drawing toolbar by clicking View on the Menu Bar. Hold the Shift key down to create straight lines.  Drag the crosshair from a starting point until the object is the desired size. The Drawing Toolbar offers many options for including lines. OR  Right-click on any toolbar and select drawing. and Textboxes 2. 147 Section 3-7: Inserting Items Into a Word Document 147 .  The Drawing toolbar will appear. Curves. and tables. perfect circles. AutoShapes: including Lines. and many types of shapes into your document. lines with arrows. OR  Click any of the drawing tools in the first group of buttons.  Line Tool  Arrow Tool  Rectangle Tool  Oval Tool  The mouse pointer changes to a crosshair .Introduction to Word Graphics Now that you are comfortable adding and formatting text.  Choose an AutoShape from the AutoShape drop down menu. OR  Click the Drawing button on the Standard toolbar.  Release the mouse button to end the drawing object and turn off the Drawing tool.

148 Section 3-7: Inserting Items Into a Word Document 148 . Changes the style of arrow. size. WordArt can even be shadowed. Changes the line style of a selected object. Gives selected object some depth. you can create text graphics that bend. To select several objects hold down the Shift key and click on each object. and stretched. Click OK. Choose (click) a WordArt style. Formatting Drawing Objects Use the Drawing toolbar to format AutoShapes and WordArt. Changes the line style of a selected object. and style. Change the line color of a selected object. Fill color allow you to color all selected drawing objects. Here are just a few examples of what WordArt allows you to do: To Insert WordArt:  Place the insertion point where you would like to insert WordArt. slant. skewed. much more.WordArt Drawing Objects Also included on the Drawing toolbar is the WordArt Feature.  Click the WordArt button on the Drawing toolbar     The WordArt gallery opens. rotated. The Edit WordArt Text dialog box appears. No fill is the color white. Using WordArt. Gives selected object a 3D effect . and appear metallic or wooden and much. or use the Select Objects tool. . Edit the font. Changes the text color of a selected object. Includes solid and dotted lines.

Word will search through All Media Files. To Delete a Picture:  Select the image (click on it).  Results should be: .  Select Picture and From File from the cascading menu. The Insert Picture dialog box opens.  Click Insert on the Menu Bar. To change your Search For text: Click the Modify button below the clip art results To preview video and sound clips.specifies where Word will search for clip art. AND  Specify your search by using the Other Search Options. Inserting Pictures from your Computer A picture doesn't have to be in the Clip Gallery in order for you to insert it into your document.  Select Picture and then Clip Art from the cascading menu.  Locate and select the file to insert the selected picture into your document. photographs. To Insert a Picture that is NOT in the Clip Gallery:  Click Insert from the Menu Bar. To Insert Clip Art:  Place the insertion point where you want to insert the clip. clip art). The Insert Clip Art menu opens on the Task Pane. Word will search through All Collections.  Type a keyword in the Search Text: field. As long as the check box for All Media Types is checked. The Clip Gallery is just an easy place to store clips you want to use again and again.  Search in: .  Press the delete key on your keyboard. click the appropriate tab and click the Play button to preview the file.  Double-click the clip art or picture to add to the document.specified what type of file Word will search for (video.  Click Search.Inserting Clip Art Word comes bundled with hundreds of Clip Art images that are copyright free and available for your personal use. 149 Section 3-7: Inserting Items Into a Word Document 149 . audio. As long as the check box for Everywhere is checked.

you can use the top. when a picture is imported into Word. then you should use the corner handles to re-size the image.  Place the cursor over one of the corner handles. right. Changing Size While Not Maintaining Proportions: If any of the middle handles are dragged (top. which will prevent the image from looking skewed. However. OR  Use the Alignment buttons on the Formatting toolbar. If you do not need to maintain the graphic's proportions. only the height and width changes.Moving Clips Once you have inserted a graphic into your document you can re-position the graphic until it is in the appropriate location. You can also drag the image anywhere on the page. bottom or side handles. just as you would text. If it is important to maintain proportions.  Use your mouse to drag a selected clip to any position on the page. By default. Sizing Handles You have two options when sizing your graphics. Be careful. or scale. or left handles). it is aligned to the left margin. 150 Section 3-7: Inserting Items Into a Word Document 150 . thus changing the proportion. bottom.  Drag the handles until the image is the size you need.  The I-beam turns into a white pointer with a little box under it as you move the picture. of the picture. To keep the center of an object in the same place. hold down the CTRL key while dragging the mouse. Changing Size While Maintaining Proportions:  Click the image you want to re-size. To Move a Clip:  Select the clip. The cursor will change into a double-headed arrow. you can change the alignment so the graphic is right-aligned or centered. using only the sizing handle can make your pictures blurry and distorted.

or Watermark Increase color intensity Decrease color intensity Add white to lighten all colors Add black to darken the color Cut the sides of an image Each click turns the image by 90 degrees to the left Customize the border of an image Changes the Resolution of your image Set how text wraps around the image Displays the Format Picture Dialog Box Use eyedropper to make areas of the picture transparent (mainly for web graphics) Return picture to original format 151 Section 3-7: Inserting Items Into a Word Document 151 . Black & White. Crop. but you may notice the picture is too dark or too bright for your liking.Changing the Appearance of your Pictures Sometimes you may need to not only adjust the sizing of your pictures. Recolor Object. Name of Button Use it to: Insert Picture from File Color More Contrast Less Contrast More Brightness Less Brightness Crop Rotate Left Line Style Compress Pictures Text Wrap Format Picture Set Transparent Color Reset Picture Insert another picture Automatic. and Set Transparent Color buttons are used with areas of the picture. You can adjust your picture using the Picture toolbar. Grayscale. To use the Picture Toolbar:  Right-click the picture. All other buttons affect the entire picture.  Choose Show Picture Toolbar from the shortcut menu.

152 Section 3-7: Inserting Items Into a Word Document 152 .

learners should be able to:  Use Print Preview  Use Page Setup  Print 153 Section 3-8: Printing 153 .Section 3-8: Printing By the end of this section.

your file will now be in Print Preview mode.  Choose File Print Preview from the menu bar. preventing a waste of paper and ink. It will look something like this: 154 Section 3-8: Printing 154 .Print Preview Print Preview allows you to see how your file looks before you print. (Ctrl + P) OR  Click the Print Preview button on the Standard toolbar. Once you have accessed Print Preview. To use print preview:  Open the file you want to preview.

in the center of it. 155 Section 3-8: Printing 155 . Highlight the number of pages you wish to display in Print Preview. preventing small amounts of text on the last page of a document. To exit print preview mode. The View Ruler button will display the ruler. Editing Text in Print Preview You can edit text while in Print Preview mode. Click the text in the area you want to edit.  The Magnifier button turns the mouse pointer into a small magnifying glass.Print Preview Toolbar Print Preview mode shows you how your file is formatted. Click the button again to turn the Full Screen feature off. or click Close Full Screen on the floating Full Screen toolbar. then click on the file. The tools available on the Print Preview toolbar help you view and edit your document before you print it. Click the Magnifier (to turn off magnification). The program zooms in on the area.  The Print button prints the file. When the magnifying glass has a + in the center of        it. the file will decrease in size. it's difficult to restore the document to its original font sizes. The One Page button will display one page at a time. edit your file. You can undo Shrink To Fit by clicking Undo Shrink To Fit on the Edit menu. the file will enlarge when you left click. When you click the Multiple Pages button. When the magnifying glass has a . returning you to the previous view of the file. The Shrink to Fit button will decrease the font size of each font used in the file. Click the button again to turn the magnifier off. The Zoom drop down box lets you view your file under a specified magnification level. click the Close button. To edit text in print preview:       Choose File Print Preview or click the Print Preview button on the Standard toolbar. The Close Preview button closes Print Preview mode. click the Magnifier. Once you save the file. a small drop down menu will display. When the pointer becomes an I-beam. The Full Screen button will display your file on your entire screen. To return to the original magnification. Click the button again to turn the ruler off.

 Preview will show you a thumbnail view of how your document will appear when printed. or Right boxes to define the margins. and shading. Then. 156 Section 3-8: Printing 156 . Page Setup appears slightly differently in each of the Office programs. Preview will show you a thumbnail view of how your document will appear when printed. Use the Width and Height boxes to set a specific paper size.  Preview will show you a thumbnail view of how your document will appear when printed. click the Portrait (prints text so the page is taller than it is wide) or Landscape (prints text so the page is wider than it is tall) option.Page Setup Before printing your files. Use this section to adjust header and footer layout. format the section the way you wish. Page Setup's Layout tab  Use Sections to vary the layout of a file within a page or between pages by in      serting section breaks to divide the document into sections. You can insert text or graphics in headers and footers. allowing you to add and customize borders. Page Setup's Paper tab  Click the Paper tab and click the Paper Size list box to define the paper size.  Use the Multiple pages drop down box to determine how many pages you want to print on each page and other margin options.  Use the Paper source section to determine what paper source you're using. allowing you to add and position line numbering. and page orientation among other things.  The Page Setup dialog box appears. Headers and Footers are in the top and bottom margins of each page in a file. Click OK when you've made necessary changes. page borders. To open Page Setup:  Choose File Page Setup from the menu bar. The Line Numbers button opens the Line Numbers dialog box. Page Setup's Margins tab  Click the Top.  The Print Options button gives you more printing options.  To define page orientation. Left. The Borders button opens the Borders and Shading dialog box. you may want to use the Page Setup feature to define your page margins. Bottom. paper size. The Default button allows you to change the default setting for Page Setup.

you will not be able to print. or even blank. cartridge or ribbon is fresh and adequate. If it is switched to Offline mode. blotchy. Click the Paper Size tab. (Ctrl + P)  The Print dialog box appears. check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers.  Make sure the printer cable is properly connected to the printer and to the computer. To choose a paper size. Make sure the printer is plugged in. turned on and has paper in it. Most printers have a flashing light to indicate a jam. Also. Note: Print capabilities differ slightly in each of the Office programs.  Check to see if there is a paper jam. There is usually a button on your printer's control panel. try restarting your computer.  The file automatically prints.  Make sure the printer is switched to Online mode. If you printer still doesn't appear. If not. Click Add a Printer and follow the instructions in the Add Printer Wizard. select File Page Setup.Printing To print your work:  Choose File Print from the menu bar. you may need to add it.  Check to see that the printer toner. If an icon for your printer doesn't appear. OR  Use the Print button on the Standard toolbar. 157 Section 3-8: Printing 157 . printed documents may appear streaky. The Print dialog box will not appear. In Windows 2003. Troubleshooting Printing Problems  Take care of the basics. if the paper size selected differs from the one in the paper tray. it will not print.  Make sure the computer knows what printer you are using.

158 Section 3-8: Printing 158 .

159 I want to put another page number on here so here I go 159 .

160

I want to put another page number on here so here I go

160

Section 4-1:

The History and Definition of the Internet

By the end of this section, learners should be able to:
     
Briefly explain a short history of the Internet Briefly explain a local area network (LAN) and wide area network (WAN) Briefly explain servers and clients Understand how the Internet works (on a basic level) Briefly explain the World Wide Web Understand some important web-related terms

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A Brief History of the Internet
In 1969, the US Department of Defense started a project to allow researchers and military personnel to communicate with each other in an emergency. The project was called ARPAnet and it is the foundation of the Internet. Throughout the 1970's, what would later become the Internet was developed. While mostly military personnel and scientists used it in its early days, the advent of the World Wide Web in the early 1990's changed all that. Today, the Internet is not owned or operated by any one entity. This worldwide computer network allows people to communicate and exchange information in new ways. According to www.commerce.net, in April of 1999, there were 92.2 million Internet users over the age of 16 in the United States and Canada. By 2005, it is predicted 75% of the total US population will be online.

What is the Internet?
The Internet is the largest computer network in the world, connecting millions of computers. A network is a group of two or more computer systems linked together.

There are two types of computer networks:

Local Area Network (LAN): A LAN is two or more connected computers sharing certain resources in a relatively small geographic location (the same building, for example).

Wide Area Network (WAN): A WAN typically consists of 2 or more LANs. The computers are farther apart and are linked by telephone lines, dedicated telephone lines, or radio waves. The Internet is the largest Wide Area Network (WAN) in existence.

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Servers
All computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients. In a network, clients and servers communicate with one another.

A server is the common source that :
 Provides shared services (for example, network security measures) with other machines
AND

 Manages resources (for example, one printer many people use) in a network.
The term server is often used to describe the hardware (computer), but the term also refers to the software (application) running on the computer. Many servers are dedicated, meaning they only perform specific tasks.

For example:
 An email server is a computer that has software running on it allowing it to "serve" email-related services.  A web server has software running on it that allows it to "serve" web-related services.

Clients
Remember, all computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients, which communicate with one another. Independent computers connected to a server are called clients. Most likely, your home or office computer does not provide services to other computers. Therefore, it is a client. Clients run multiple client software applications that perform specific functions.

For example:
 An email application such as Microsoft Outlook is client software.  Your web browser (such as Internet Explorer or Netscape) is client software.

Servers and Clients Communicate
 Your computer (client hardware) is running a web    
browser such as Internet Explorer (client software). When you want to surf the web, your browser connects to a remote server and requests a web page. The remote server (server hardware) runs web server software (server software). The web server sends the web page to your computer's web browser. Your web browser displays the page.

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The World Wide Web (WWW)
As you now know, the Internet is the physical computer network (computer, monitor, modem, cables, phone lines, etc).

So, what is the World Wide Web?
 Tim Berners-Lee, a software engineer, invented the World Wide Web in 1991.  The Web is a system of Internet servers that support specially-formatted documents.  These specially formatted documents are text documents created in HTML, a formatting language. In conjunction with the
World Wide Web, your web browser interprets these text documents so they become web pages.  Web pages contain formatted text, graphics, sound, animation, and video, allowing point and click navigation. Before the Web, the Internet was mostly text-based. To use it, you had to know lots of keyboard command prompts, making it largely unusable to the average person. The World Wide Web changed all that.

Some Important Web Terms:
WWW
Also called the Web or World Wide Web. See previous page for full definition.

Web Browser
A piece of software used to navigate the Web. Internet Explorer and Netscape are web browsers.

GUI (Graphical User Interface)
A GUI (pronounced GOO-ee) takes advantage of your computer's graphics (picture) capabilities to increase ease of use. For example, the buttons you point and click to surf the web is part of your web browser's GUI. Most operating systems include a GUI, such as Windows and Mac OS. In the past, there was no pointing and clicking; rather, the user had to know a command language to operate the computer.

HTML (Hypertext Markup Language)
The formatting language used to create web documents.

Hypertext
The system of electronically linking words or pictures to other words or pictures.

URL (Uniform Resource Locator)
Each web page has its own address on the Internet, which is called a URL. To recognize one another over the Internet, computers convert human-friendly addresses like www.gcflearnfree.org to numerical IP addresses.

HTTP (Hypertext Transfer Protocol)
You may have noticed the http:// preceding URLs. For example: http://www.gcflearnfree.org. The first part of the URL, usually HTTP, indicates the file type. HTTP, the system for transferring web documents, defines how messages are formatted and transmitted over the Internet. 164 Section 4-1: The History and Definition of the Internet 164

Section 4-2:

Connecting to the Internet

By the end of this section, learners should be able to:
       
List the four requirements necessary to access the Internet Define a modem Define a web browser Understand the function of an Internet Service Provider (ISP) Discuss the need for speed Discuss bandwidth Discuss the different levels of Internet access available Research the levels of access in your living area

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Section 4-2: Connecting to the Internet

165

Connecting to the Internet
In the previous sections, you learned a short history of the Internet, how the Internet works, what the Web is, and some important Web terms.

In this section, you will learn what you need to access the Internet:
1. 2. 3. 4.
Computer Modem Web Browser Internet Service Provider

Modems and Web Browsers
To connect to the Internet, your computer requires a modem and a web browser.

What is a modem?
 A modem is a device that converts a computer's outgoing data to a format that can be transferred via telephone lines. Modems
can also convert incoming data so the computer can read it.  A modem can be located inside or outside your computer. Some of the different types of modems are internal, external, voice/data, and fax modems.

What is a web browser?
 Remember, along with a computer equipped with a modem, you need a piece of software called a web browser to navigate the
Web.  Internet Explorer and Netscape are examples of web browsers.

Internet Service Providers
To access the Internet, you need a computer equipped with a modem and web browser, but you'll also need an ISP. Internet Service Providers (ISPs) are companies that provide access to the Internet. For a monthly fee (and an initial activation fee), you can purchase a software package from your ISP. These packages feature different levels of Internet access. Flat-rate service will buy you unlimited hours, whereas a less-expensive hourly package buys limited Internet access. In either case, the speed with which you access the Internet factors into how much you pay per month.

The ISP software package usually includes:
 Username. A unique name used to gain access to a computer system.  Password. A combination of keyboard characters. Used in combination with a username, passwords allow access to restricted
computer information. It is important to keep passwords secret.  Access phone number. For example, (919) 555-5555.

If you connect to the Internet at work, you may be part of a LAN (local area network) that shares network resources. To gain Internet access, your employer contracted with an ISP. 166 Section 4-2: Connecting to the Internet 166

4-lane roads. modems (a device used to access the Internet) were built that were capable of faster data transmission rates. and waiting some more. So.6K bits per second  1998-Present  56K bits per second  Almost 10 Million bits per second (Asymmetric Digital Subscriber Line. etc). Faster data transmission means:  Faster web pages  Faster email services  Music. You have to travel through a physical network of roadways to travel from home to work. Cable modems) All About Bandwidth A fast modem doesn't ensure fast transmission rates. or at all. and video. Slow Internet access means some users are unable to access certain web pages. the faster you can connect and surf. Remember. animation. In response to the need for speed. Let's say you want to estimate the time it takes for you to commute from home to work. For example. Did You Know? Eight bits of data is roughly the amount that you enter each time you tap a key on your keyboard. you are probably used to waiting. Fast data transmission often depends on bandwidth.The Need for Speed If you surf the Web frequently.2K bits per second  28. and video plays smoothly Data Transmission Rates At higher speeds. and waiting. Data Transmission Rates:  Early 90's  19. modems are measured in terms of bits per second (bps). especially those loaded with graphics. or information. To estimate your commute. The more open and wider your network is. to access the latest web technologies. A bit is a unit of measurement that measures the transfer of data. consider:      What is the speed limit? Where are you located (big city or rural setting?) How big (wide) is the road? (2-lane roads. sound. Too much traffic on the network means you may be unable to connect at a fast rate. or a 6-lane interstate?) How much traffic will be on the road at any given time? Is there any construction? The Internet is similar to the roadway example. Data has to travel through that physical network. if you have a 56K modem. your modem may be capable of transferring 56.000 bits per second. Bandwidth is the amount of data actually being sent through a network circuit. (ADSL). 167 Section 4-2: Connecting to the Internet 167 . the Internet is a physical network (phone lines. users need more speed.8K bits per second  33.

Cons:  Availability-limited to homes/businesses with cable access.8K to 33.  Cost-includes installation fees and monthly charges (around $40. with download speeds approaching 56K under only perfect conditions.  Data is not compressed so transmission rates can be comparable to 56k-at more cost.What Type of Access is Available to You? Many ISPs offer different levels of Internet access. telephone calling. Upload speeds can be limited to as low as 28. Cons:  Requires special equipment that can drive up your cost. application programs.Can be limited to speeds of 28. ISDN (Integrated Services Digital Network) Pros:  Can provide 2-4 times the speed of a 56K modem. Does not tie up existing phone line. Faster than a 56K dial-up modem.6K. More bandwidth results in improved streaming audio/ video. telephone calling.  Uses digital rather than analog signals to transmit data. Cons:  Dial-up connection uses existing phone line. making it impossible to receive phone calls unless another line is installed. etc).00 per month). spontaneously terminated sessions. Does not tie up existing phone line.  Often requires commitment to a cable TV package. Can connect multiple computers on a single line.8.  Need a firewall to ensure home network security  Service is not infallible.  May be replaced by other technologies. Can connect multiple computers on a single line.  A firewall is necessary to ensure home network security  Service is not infallible. video conferencing and other high-bandwidth services. DSL (Digital Subscriber Line) Pros:  Can fall back to slower speeds if the line cannot handle the      modem's fastest speed.  Service can be somewhat unreliable (busy signals.  Cost-includes installation fees and monthly charges (around $50. so performance doesn't depend on your distance from a central cable office. leading to "always on" access. 168 Section 4-2: Connecting to the Internet 168 . application programs. Cons:  Availability-limited to homes/businesses with a dedicated copper wire running between it and the phone company's nearest central office. Can fall back to slower speeds if the line cannot handle the modem's fastest speed.00 per month). Faster than a 56K dial-up modem.  Slow -. video conferencing and other high-bandwidth services. leading to "always on" access.  Lower cost-usually around $22. Cable Modem Pros:  Uses coaxial and/or fiber-optic cable rather than phone       lines for data transmission. Convenient for homes already wired with cable access. 56K Dial-up Pros:  Uses existing phone lines. online games. online games. Uses the existing phone line in most cases. More bandwidth results in improved streaming audio/video.00 per month or less.

Status bar.Section 4-3: Using Internet Explorer By the end of this section. learners should be able to:                          Review web browser basics Discuss cached web pages Refresh and stop web pages Define a search engine and provide an example Demonstrate effective searching techniques Identify IE's toolbars. Status bar. and Explorer bar Move and resize toolbars Customize the Standard button toolbar Understanding tabbed browsing Set a home page Access Favorites Add to Favorites Organize Favorites Rename and Delete Favorites Access History Customize History Search using Internet Explorer Save pictures Copy and paste text from a web page Email a link Print a web page Use the highlighting feature Change text size and font Change text and link color 169 Section 4-3: Using Internet Explorer 169 . and Explorer bar Show and hide toolbars.

click the Forward button. Forward button and Address bar. have you tried clicking the address bar's drop down menu to display a list of sites you've recently visited? What about the Back and Forward button's drop down lists of recently visited sites? If you've used any of the methods listed above to surf the Web. 170 Section 4-3: Using Internet Explorer 170 . To return to the page you visited before you clicked the Back button. Click the drop down menu to the right of the back and forward buttons to view and select from a list of recently visited sites. type the URL in the address bar and hit the Enter (Return) key on your keyboard. the browser displays the pages from the cache instead of requesting them from the web server. Your web browser stores recently visited sites (as temporary Internet files) on your computer's hard disk. This makes surfing the web faster and easier. and the entire address displays? Or. Cache Have you ever started typing your favorite website's address. click your Back button. When you revisit your favorite sites.Browser Basics If you found our web site. Here is a quick review of web browser basics:     To return to the last page you viewed. To visit a web page. you are using your web browser's cache. you're already familiar with your web browser's basic tools such as the Back button.

goodwill. File Not Found. Most browsers include a Refresh button on the toolbar. NOT. AND. The percentage symbol (%) can be used to replace only one character. For example. (F5) Most browsers include a Stop button on the toolbar. George Washington OR Bush." the search engine searches for that entire phrase in a web page. Use OR (all caps) to include any of the search words (rather than most. casserole NOT chicken NOT beef.Refreshing and Stopping Web Pages While using your browser's cache may increase ease of use. and spell them correctly.  You mistyped a URL. search engines allow you to search both the Web and newsgroups. you need to refresh. Use AND (all caps) to search for multiple words that must appear in a web page. To do so. For example. Refreshing requests fresh pages from the web server rather than from the cache stored on your machine's disk. meaning you don't have to know any special programming tricks to effectively search the Web. postgame. For example. Put quotes around a phrase so each word in the phrase isn't searched for separately.  A page is taking too long to load. 171 Section 4-3: Using Internet Explorer 171 . free AND coupon. if you put quotes around "free online computer training. or postmarital. Tips for Effective Searching Beware of using slang or partial words. OR. For example. you may not be getting the most up-to-date information a site has to offer.  You get a message that a web page cannot be displayed. For example. Phrases. post* could produce postwar. or reload." Stop a web page when:  You want to stop a web page from loading. (Esc) Refresh a web page when:  You want to view the latest version of the page. Use NOT (all caps) to exclude certain words or phrases. or free + coupon. For example. Most search engines allow you to search using plain language relevant to the topic of interest. you may have some luck. "Error 404. good will. or a news-driven website. Goodwill. flick instead of movie. The asterisk (*) can be used to replace multiple characters. Some search engines support a plus sign (+) in place of AND. Wildcards. free online computer training. Search Engines Instead of trying to guess where certain information may be located on the Web. or Macs instead of Macintoshes may yield different results. but your results may be too broad. However. and Good Will may yield different results. when viewing a discussion forum. if you simply type. For example. A search engine searches for keywords and returns a list of documents where the keywords can be found.) For example. and capitalization. For example. Use correct spelling. the search engine searches for each of the words individually in a web page. Be aware of pluralizing your words. Goodwills. If you use slang or parts of words. a web page.

It is always a good idea to display the Status bar. indicates when a web site is found. You can search for something by typing in the box and pressing the magnifying glass button. History list. Type new URLs or search terms into the Address bar. loading. and Search function. or if you have a secure connection. History. The Favorites Center is a sidebar located in the left side of the IE window. or URL. Also in the address bar are the Refresh and Stop buttons. located at the bottom of the IE window. of the web page you are currently visiting. Favorites. The Search Box is to the right of the address bar. The Status bar. The Address bar displays the address. 172 Section 4-3: Using Internet Explorer 172 . Note that the Favorites is not made visible unless you choose it. particularly for security reasons.Toolbars Internet Explorer features customizable toolbars to help you navigate the Web. waiting for reply. It's a convenient way of accessing the Favorites list. The Standard buttons bar displays commonly used buttons such as the Back. Status bar and Favorites Center Internet Explorer's Status bar and Favorites Center offer additional web navigation methods. and Print buttons. Forward.

Explorer bar. To move a toolbar:  Look for the resize/move toolbar handle. and Favorites Center. OR  Right-click the toolbar and click to clear or show the checkmark for each item. down. Section 4-3: Using Internet Explorer 173 .  Click the clear or show the checkmark for each item. To show or hide the toolbars. or Favorites Center  Click then choose Toolbars. you can move and resize the toolbars. Explorer Bar.  Click and drag a toolbar up.  Hover your mouse pointer over the resize/move toolbar handle. Explorer Bar and Favorites Center In newer versions of Internet Explorer. Status Bar. toolbars "snap" to the outer edge of the IE window.  When moved. Customizing Toolbars In newer versions of Internet Explorer. you can show and hide the toolbars. Hover your mouse pointer over the resize/move toolbar handle.  The mouse pointer becomes a double-headed arrow. or right. Click and drag until toolbar is desired size. To resize a toolbar:     173 Look for the resize/move toolbar handle. Status Bar. Status bar. The mouse pointer becomes a double-headed arrow. left.Show and Hide Toolbars.

Add or remove a button from the Standard button bar:  Click OR then choose Toolbars Customize.  Click to clear or show the checkmark for each item. Click the Add or Remove button. The Customize Toolbar dialog box opens. 174 Section 4-3: Using Internet Explorer 174 . To change the text options featured on your buttons:  Right-click the toolbar choose Customize Command Bar. there is a list of Available toolbar buttons. click to select a button you would like to add or remove.Customizing the Standard Button Bar: You can further customize the Standard button toolbar by adding or removing Standard buttons. Click Close to display new options. The button is now added or removed from the toolbar.         Right-click the toolbar and click Customize. Choose from:  Show all text labels  Show selective text  Show only icons To change the size of your button icons:  Right-click the toolbar choose Use large icons. In the left-hand scroll box. You can even change the appearance of your buttons. In either scroll box. In the right-hand scroll box. there is a list of Current toolbar buttons.

The webpage will open in a new tab. 175 Section 4-3: Using Internet Explorer 175 . the one you are currently looking at will appear to be in front of the other tabs and highlighted in a darker. you had to start a new browser window every time. you can have more than one web page going without having to open another Internet Explorer window. Each tab is it’s own webpage Click here to create a new tab Current tab Creating a new tab   OR  Click on the small tab next to your current tab. The small tab will always be the last one on the right. while the non-active tabs will be in a lighter color.Understanding Tabbed Browsing Internet Explorer 7. Choose Open in New Tab. Press Ctrl + T When you have more then one tab (webpage) open. such as gray. besides having a new look. Using tabbed browsing. if you wanted to have more than one web page open. Type the website in the address bar. In older versions of Internet Explorer. Opening a linked page in a new tab    Right-click on a link. such as blue. Closing tabs (Note: You must have more than one tab open)  OR  Press Ctrl + W Click the x on the right corner of the tab. has incorporated a new feature known as tabbed browsing.

 The Use Default button sets www.microsoft. For example. Change your home page to make surfing the Web easier and more convenient. then choose Add or  A dialog box asks you if you want to add the page you’re on to your home page tabs. OR  Click the arrow on the Home change homepage. button on the toolbar.  Click OK.Setting a Home page Your home page is the first page you see when you start Internet Explorer (IE).  Type a new URL in the home page section of the General tab. click the General tab. or if you want to use the webpage as your only home page.org should be your home page. OR  If you like the current page and want to set it as your new home page.gcflearnfree.  If not already selected.  Click Yes. 176 Section 4-3: Using Internet Explorer 176 .com as your home page. http://www.com as your home page. Click the circle next to the option you’d like to choose. you might prefer http://www.  Click OK. The Internet Options dialog box opens. To change the Home Page:  Choose Tools Internet Options from the IE menu bar. if you want to start each Internet session with GCF Global Learning. click the Use Current button. This option is beneficial to those who don't want to begin each Internet session waiting for a home page to load.weather. If you like to check the weather every time you log on.  The Use Blank button sets a blank page as your home page.

To access Favorites from the IE menu bar:  Press the Alt key on the keyboard to bring up the menu bar. (Ctrl + I)  A Favorites list appears. This feature comes with some pre-existing Favorites you may or may not find useful. add to.  Choose Favorites from the IE menu bar. find. You can access.  Click a Favorite to go to that web page.  The Favorites Center appears on the left.  Click a Favorite to go to that web page. 177 Section 4-3: Using Internet Explorer 177 . Click on Favorites if not already there and the list will appear. You may need to click the double arrow at the bottom of the list to expand your choices. You can keep track of your favorite sites without having to remember long URLs using the Favorites feature. and organize your Favorites. you have probably found a number of sites you'd like to return to in the future.Access Favorites When surfing the Web. To access Favorites from the Favorites Center:  Press the Favorites Center button on the toolbar.

For example. 178 Section 4-3: Using Internet Explorer 178 . For example: "Welcome to GCF Global Learning Community Center.  Choose Favorites Add to Favorites from the IE menu bar." Change the page title if you wish.  The page title appears in the Name text box. Click Add to add it to your Favorites list.  Click Add to add it to your Favorites list. Click the Add to Favorites in the drop-down menu. Your new Favorite appears in the Favorites list.  The Add Favorite dialog box opens. For example: http://www.Add to Favorites To add to Favorites using the IE menu bar:  Go to the page you want to add to your Favorites.gcflearnfree. The page title appears in the Name text box.  Press the Alt key on the keyboard to bring up the menu bar. To add to Favorites using the Favorites Center:       Click the Add to Favorites button on the toolbar. Rename the page if you wish. The Add Favorite dialog box opens. "GCF" may be adequate.org.

 The Organize Favorites dialog box opens.Organizing Favorites Once you add several Favorites. Move to Folder. you may want to organize them in folders. There are several methods of organizing your Favorites. OR  Press the Alt key on the keyboard to bring up the menu bar. Rename. To Organize Favorites:  Press the Alt key on the keyboard to bring up the menu bar. click the Move to Folder button and drag and drop Favorites into folders.  The Organize Favorites dialog box opens.  Drag and drop Favorites into folders.  Drag and drop any Favorite into a preexisting folder. OR  Working in the Organize Favorites dialog box. Use this dialog box to Create a New Folder.  Choose Favorites Organize Favorites from the IE menu bar.  Choose Favorites Organize Favorites from the IE menu bar. and Delete. 179 Section 4-3: Using Internet Explorer 179 .  Click a Favorite you want to organize.

 The Organize Favorites dialog box opens. Click the New Folder button. Choose Favorites Add to Favorites from the IE menu bar.  A new folder is created. 180 Section 4-3: Using Internet Explorer 180 . The Create New Folder dialog box opens. To Create a New Folder:        Press the Alt key on the keyboard to bring up the menu bar. ready to be renamed.Creating New Folders You may need to create new folders in order to keep your Favorites organized. The Add Favorite dialog box opens.  Choose Favorites Organize Favorites from the IE menu bar. Click OK again to close the Add Favorite dialog box and add the new folder to your Favorites list. OR  Press the Alt key on the keyboard to bring up the menu bar. Click the Create Folder button. Name the folder and click OK.

ready to be changed. OR  Use the Organize Favorites dialog box. OR  Use the Organize Favorites dialog box. Choose rename from the shortcut menu. To Rename a Favorite:  In the Favorites Center list.Renaming and Deleting Favorites You may need to rename or delete Favorites. Choose delete from the shortcut menu. Choose Yes. To Delete a Favorite:  In the Favorites Center list.  The name is now highlighted.  A confirmation message appears. 181 Section 4-3: Using Internet Explorer 181 . right-click a Favorite. right-click a Favorite.

 Choose View Explorer bar History  The Favorites Center opens and the History list appears in the left side of the window. To access your History using the Favorites Center:  Press the Alt key on the keyboard to bring up the menu bar.  Click the web page icon to display the web page. To specify how many pages are saved in the History list:     Choose Tools Internet Options from the IE menu bar. 182 Section 4-3: Using Internet Explorer 182 . To hide the Explorer's bar's History list:  Click the X in the upper right.  Click a folder to display individual pages. click any site from the list.  Click the History button. change the number of days that the History list keeps track of your pages. To see a list of pages you've recently visited:  Click the down arrow at the end of the Address bar.History Using the History feature. Customizing your History List You can specify how many pages are saved in your History list. OR  Press the Favorites Center button on the toolbar. click the Settings button In the History area.  To view. Click OK. Click the General tab In the Browsing history area.  Click a week or day. you can find pages you've recently visited in the last few days.  Click the Delete button in the Browsing history area to clear your history and temporarily free up disk space on your computer.

Click links that interest you. Your chosen search provider’s results display in a web page. Press Enter on the keyboard. Choose a link that interests you.  Click the magnifying glass button to search.  Plug in any key words you think the page contained in the Find a web page containing text box. Searching with the Search bar:  The Search bar is located to the right of the address bar.  Results display in the bar. 183 Section 4-3: Using Internet Explorer 183 . Searching from the Address bar:     Type in any key words you think the page may contain.Search You can also look for web pages using the Search function.

Saving Pictures It's easy to return to previously visited web pages using tools such as Favorites and History. Choose Save Picture As from the shortcut menu. Your new wallpaper should display.  Click Save. To save pictures:      Go to the web page that features a picture you want to save. Click the Save in drop down box arrow to navigate to a new save location. Right-click the image. The Save Picture dialog box opens. The default save location is My Pictures. or links from web pages for later reference.  Rename the image in the File name text box if needed. It will be saved in the list as Internet Explorer wallpaper. text. 184 Section 4-3: Using Internet Explorer 184 . You can also save specific pictures. To set a web page image as desktop wallpaper:      Go to the web page. Each new graphic you set as wallpaper will replace the old one. choose Set as Background from the shortcut menu. Minimize the window. The shortcut menu opens. Right-click the item you want to save.

 Choose Edit Paste from the menu bar or right-click and choose Paste from the shortcut menu to paste the text into the document of choice (for example. you might want to copy and paste text. (an online newspaper. Click Page by Email or Link by Email. Compose your email message.  Choose Edit Copy from your web browser's menu bar or right -click the text and choose Copy from the shortcut menu. To copy and paste text from a web page:  Go to the web page.gcflearnfree. Send the message. OR To send a link in email:      Go to the web page.  Select the text you want to copy. For example. select the URL. Some web pages include a "Tell A Friend" or "Email this Article" feature. For example:      http://www. Right-click the body of the email message. you may come across an interesting site you want to share with friends or family. Right-click and choose Copy from the shortcut menu. Choose File Send. There are several different methods of sending a web page via email. 185 Section 4-3: Using Internet Explorer 185 . Emailing Links While surfing the Internet.  In the Address box. for example. but you may want to be wary of who you give your email address to. if you want to save content from a site that features regularly changing content. Open your email program. This may be convenient. Press the Alt key on your keyboard. and then send the message.  Open another application. for example).org.Copying and Pasting Text You can save specific text from web pages for later reference. a Word document). and choose Paste from the shortcut menu. such as Word. To cut and paste a link:  Go to the web page. You need to specially configure your e-mail program for the send a link in email method to work. Compose your email message.

for offline reference. To print a web page:  Press the Alt key on the keyboard.  Set printing options as you normally would. The Print dialog box opens. Print Frame.Print a Web Page Let's say you need to print a web page. OR  Click the Print button on the toolbar to print the page (no dialog box will appear) To print a frame or item in a web page:  Right-click the frame or item. The shortcut menu opens.  Set printing options as you normally would. or Print Target. 186 Section 4-3: Using Internet Explorer 186 .  Choose File Print.  Choose Print.  The Print dialog box opens. such as a map.

7. Insertion Point Displays when you roll your mouse over text that is not linked. A cascading menu appears. 187 Section 4-3: Using Internet Explorer 187 . The default is Medium. depending on your selection. you've probably noticed the mouse pointer's various states: the insertion point. and the finger. Press the Alt key on the keyboard 2. the mouse pointer (arrow). Choose View Text Size from the menu bar. 6. When your mouse pointer becomes the insertion point. Repeat steps 1-3 and choose Medium to return to the default. As you move around a web page.Highlighting Internet Explorer includes some accessibility features. To increase text size: 1. Changing Text Size Changing text size can improve readability. Finger Displays when you roll your mouse over text and images that are linked. you can double-click any text or image to highlight it. 5. You can highlight text if you have difficulty seeing the insertion point. 4. Choose Smallest or Largest as needed. Mouse Pointer Displays when you roll your mouse over images that are not linked. 3. The text size decreases or increases.

changing the font can increase readability. sizes. To change how page colors are displayed:     On the Tools menu in Internet Explorer. Those with low vision and/or color blindness may have difficulty viewing certain colors. Click the Fonts button. To display text in a different font:     Choose Tools Internet Options from the menu bar. and background colors. 188 Section 4-3: Using Internet Explorer 188 . click Internet Options. On the General tab. Note: Graphics cannot be resized or changed in any way using a web browser. web designers don't always take this into account when determining font colors. click the fonts you want. In the Web page font and Plain text font lists. click Colors. Change the color settings as needed. Click the General tab. Changing Color While changing text size and font can increase readability. However. Note: Graphics cannot be resized or changed in any way (including color) using a web browser. so can the use of color. The Colors dialog box appears.Changing Font Sometimes.

learners should be able to:        Discuss the importance of Internet security Discuss the importance of password protection Define e-commerce Determine if a website uses SSL Upgrade the level of web browser security Determine how websites use cookies to track data Control cookies 189 Section 4-4: Browser Security 189 .Section 4-4: Browser Security By the end of this section.

ISP. child. create a sentence or phrase. Whenever possible. and can't play piano for anyone including my grandpa. That goes for foreign dictionaries as well. ASAP (as soon as possible) or NATO (North Atlantic Treaty Organization) is far too familiar (and short. For example. There's a lot to know regarding Internet security. this is a blatant security risk. 190 Section 4-4: Browser Security 190 . Don't ever use your user name as your password. Or your name. a combination of letters and numbers based on a phrase. don't knowingly give your password to anyone. you are probably concerned with Internet security. using your birth date. For example: In Tallahassee Playing Piano for Grandpa March 4. phone number. Also. Don't choose a password that can be easily traced to you.  Next. there are criminals (sometimes referred to as "hackers" or "crackers") who would like to break or "hack" into your computer for a variety of reasons. This is the easiest password to crack. For example. Hackers use dictionaries as a tool to discover passwords. programs. add this basic level of security. for that matter. and files are often password protected. Don't use words that can be found in the dictionary. it is on public display. In this unit. etc.  Do password protect computers. web mail. base your password on that phrase.  Do change your password on a regular basis. is not a common acronym. Don't use the same password for your separate accounts. A password (along with a user name) grants you access to protected computers. For example.The Importance of Being Safe If you use the Internet on a semi-regular basis. accounts. files. However. Remember.)  Do not use the example just given as your password. Remember. in March or any other time. A longer password provides greater security. Unfortunately. and the sensitive data stored in your computer. Don't use a "one size fits all" password. available to anyone. etc is a bad idea. relative. One of your first lines of defense against potential hackers is password protection. you'll learn some of the basic things you can do to ensure that your computer. Your local administrator and/or ISP may recommend when it's best to change your password.  Do memorize your password. Think the woman standing behind you while you      use the ATM is too close for comfort? She may be. if you notice your account has been compromised in any way. ten characters. While you may find it convenient to keep a list of your user names and passwords beside your computer. Many people change their password once every three to four months. and the information is not personal. programs. can't be found in the dictionary. some passwords are cAse-SeNSitiVE. programs. social security number. will remain safe and secure. Use a combination of numbers and letters. Don't keep an electronic list of passwords on your computer. particularly if you use a laptop. Don't use well-known abbreviations. use different passwords for your employer's computer network. voicemail. Password Don'ts  Don't let anyone look over your shoulder while you type in your password. pet. the name of your spouse. Creating a Good Password  First. change your password immediately. for that matter) to make a solid password. Your password would look like this: itpp4gpa34  It's easy to remember. The purpose of a password is that no one but you can log in and start using your account. or files. (I don't live in Tallahassee. Password Do's Computers. etc.  Do use a password that is at least eight to ten characters long.

clothing.E-Commerce These days. You usually buy goods and services online using a personal credit card or debit card. and more on the Internet. toys. tickets. you can buy books. An electronic purchase form may look something like this: First Name Last Name Email Password Confirm Password Street Address City State Zip Shipping Address City State Zip Credit Card Type Credit Card Number Expiration Date Have you ever wondered what happened to that information once you click "send?" Is the information secure as it travels over the Internet? How can you be sure? 191 Section 4-4: Browser Security 191 . Online shopping is called e-commerce.

you have to have access to a secret key or password. if you see an unbroken key or lock symbol look next to the address bar. check the Certificate. To read an encrypted file. sensitive information is "scrambled. Once your browser connects to the web server. SSL transfers information securely across the Internet. Make sure the certificate is "Issued to" the Web site and the "Valid from" dates are current. SSL is active.Secure Sockets Layer (SSL) Most security measures involve passwords and data encryption. Click on the lock symbol and then click on the View certificates link at the button of the pop-up. When accessing a secure web server. 192 Section 4-4: Browser Security 192 . Data that is "encrypted" is just a fancy way of saying that data is turned into secret code. This way. to protect the security of your credit card. . while being exchanged. Next. How can you be sure SSL in is effect? First. You can also make sure SSL is in effect by looking at your browser's URL address box. For Internet Explorer. or in effect. an encryption method and industry standard. check your browser window. the first part of the URL will change from http:// to https//:." or encrypted. Depending on your browser. What is SSL technology? Many e-commerce websites use SSL technology. a third party can't intercept the data.

you can simply create another junk mail account. consider placing your order by phone. you should be informed on how the online retailer will use your personal information. or Privacy and Security. the main difference is that 128-bit encryption provides a significantly greater amount of protection than 40-bit encryption. look for the fields that are required to make the purchase. Instead." (Yahoo and Hotmail are just two examples of sites that offer free web mail. don't blindly fill in every blank field. Roughly speaking. 128-bit encryption is millions of times stronger than 40-bit encryption. look for answers to questions such as:       What kind of information do they collect? How do they use my information? Do they share my information with third parties? How do I access my information? How do I update or delete my information? How do I remove my information from email. FAQ. first press Alt on your keyboard." Verify Your Security Level on Secure Sites For Internet Explorer. 128-bit encryption remains a very strong method of security for the foreseeable future. Privacy Policy.) Read the order form. When filling out an online order form. With the increasing computing power of potential criminals. Watch out for areas that are "pre-selected" for your convenience (such as checkboxes).) When retailers require an email address. If you have any doubt about a web site's security level. you may end up with a lot of unwanted email. phone. then choose File Properties from the menu bar. About Us. Privacy Tips While you shouldn't be afraid to make an online purchase.128-bit Encryption What is the difference between 128-bit and 40-bit encryption? Without getting technical. Customer Service. That way. and postal mailing lists? Do they use cookies? 193 Section 4-4: Browser Security 193 . use your junk mail account rather than your personal ISP email account. Your web browser should have at least "128-bit encryption. When you arrive at that page. greater level of security is becoming more necessary. Look for links such as Help. (Sometimes marked by an *asterisk* or different color. if you receive a lot of spam. Ever wondered how those "spammers" got your email address? Create a free web mail account and use it as for "junk mail.

See your browser's Help menu for more information. such as a personalized MSN or Apple start page. While cookies may seem like an invasion of privacy. etc. we use a special type of cookie called a session cookie. You don't have to type the same information into a frequently used site over and over again. Controlling Your Cookies Depending on your web browser. a cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. Customizing cookie settings  Choose Tools Internet Options from the menu bar. they can improve your online experience.Cookies Many e-commerce web sites use cookies. and certain ads or products display because of what you've purchased in the past. Other sites cannot read them. Cookies allow you to "personalize" web sites. They may also save you some time. or alerted when a cookie is placed on your hard drive.  If you want to override the settings. For example.  Click the Privacy tab. A cookie is a small file that a web site puts on your hard drive so it can remember something about you at a later time. These cookies expire when you leave our site and do not store personally identifiable information in the cookie. Cookies help keep track of your order.  Click the security slider and drag it up and down to your desired privacy settings. At GCF Global Learning. you may turn cookies on or off. Each level has its own description.  Click OK. We use session cookies simply to keep track of how many members and registered students use the site. click on the Advanced button 194 Section 4-4: Browser Security 194 .

forums. Understand the importance of anti-spyware software Understand how anti-spyware works Know what resources are available to protect your computer against spyware Understand the importance of anti-virus protection Understand how anti-virus software works Know what resources are available to remove and/or protect your computer against viruses.  Understand the risks your children face on the Internet  Understand the need for guidelines  Understand the need for rules governing Internet use in the home  Understand the importance of keeping your computer in a                public place State the benefits of a family-friendly ISP Encourage the use of a kid-friendly search engine Create an Internet use agreement Recognize quality Web sites State general guidelines for communicating online Help children understand the risks involved in chat rooms. Make sure Your browser is secure How to research a seller Importance of privacy statement Why to pay by credit card Importance of keeping your password secret  Why you should print a receipt  Understand the importance of knowing the sites that your children visit. Understand the importance of firewall protection Understand how firewalls work Know what resources are available to provide firewall protection. newsgroups. instant messaging. and bulletin boards Help children understand the risks of pornography Help children understand the risks of email Help children to become aware of cyberstalking and harassment Define file sharing and Peer-to-Peer programs Understand the risks in downloading music Understand the risks in computer games and other software downloads Understand how to assign sites to security zones in Internet Explorer Understand how to use the Internet Explorer Content Advisor Know what resources are available for you to filter Web sites and content 195 Section 4-5: Internet Security 195 . or harmful code. learners should be able to:  Identify the major threats that you and your children face                          online Define a virus Define a worm Define a trojan horse Identify a hoax State how to avoid computer worms Define email spam Define hacker threats Define identity theft Understand the importance of anti-spam protection Understand Digital Signatures and Digital Certificates Understand the types of commercial products available to protect email.Section 4-5: Internet Security By the end of this section. worms.

Trojan horses. Your children will be exposed to pornography. If you truly want to protect your family and children while they're online. and email -. Somewhat similar to monitoring. More bandwidth results in improved streaming audio/video. email threats. keystroke logging.What are the threats? As the Internet has grown in volume so too has its technology. online games. there are also people who operate those computers. Your Web browser provides certain features to allow you to monitor your children's access to Internet content. or worms affecting your computer's performance? We discuss how to scan your computer from spyware and other harmful code. and identify theft. the threat of illegal downloads is ever present. and perhaps even cyber stalking and/or harassment. and online games. 365 days a year. Your children can expose your computer to threats introduced by software downloads. How Do You Protect Your Data and Computer? After introducing the many threats and dangers. Become acutely aware of what your children are capable of doing in the online environment. They will meet people you don't know -. 196 Section 4-5: Internet Security 196 . stating what functions are allowed or are not allowed on the Internet. newsgroups. video conferencing and other high-bandwidth services. adware. we provide some practical information on how to protect your data and computer. worms. telephone calling. You don't know who they are. which search engines are kid-friendly. and how to recognize quality Web sites. music downloads.in chat rooms. Many of the threats that your family and computer face on the Internet include viruses. instant messaging. And there are many more ways to communicate with someone online other than sending an email message. The Microsoft Internet Explorer Web browser has some built-in capability to assign Web sites to security zones and limit exposure to content. But when you have DSL and cable modem Internet connections.and perhaps correspond with them frequently. It is up to you to investigate the ISP that is best suited for your family needs. There are also some commercial products that you can buy to monitor computer activity. Both a cable modem and DSL allows your computer to send and receive Internet data at faster speeds than dial-up. Lastly. including pornography and hate content. seven days a week. One of the biggest technological breakthroughs is broadband Internet access. as well as commercial products that can be purchased. filtering software can restrict your children's access to certain undesirable material on the Internet. You can also evaluate the quality of your firewall protection How Do You Keep Your Children Safe Online? In addition to the malicious threats that we've just discussed. Experiment for yourself. and cookies. hoaxes. spyware. Because much of this material is copyrighted. We discuss free resources that are available to you on the Internet. you should know how to use the Internet. but also how to protect and remove these dangers. it also means that your computer is connected to the Internet 24 hours a day. Is spyware. We discuss free resources and commercial products that aid this effort. discussion boards. and what activities they do online. what sites your children enjoy. this course discusses how to establish ground rules for Internet use in your home. In addition to these dangers. we discuss firewalls and how they can be used to protect your computer and family from outsiders who try to access your computer to controll what Web sites your children can visit. There are both free tools and commercial products you can use to protect your home. Perhaps you need a formal written agreement that you and your children sign. application programs. viruses. We also discuss hacking. Any computer that is connected to the Internet all the time is more susceptible to possible Internet attack than computers accessing the Internet through a 56K dial-up connection.

introduce a virus to your computer." Many popular programs like Microsoft Office appear on different computers in different households. Rather. they begin to share information through downloading files. and file-sharing. or network. while others can cause serious damage or affect program and system performance. trading floppy disks or zip disks. program. friends. eat up system resources. worms do not attach to other files or programs. Trojans do not replicate themselves. They unknowingly open the door to viruses. co-workers. Unlike viruses.where users can program certain keystrokes to execute certain commands. Unlike viruses.What is a Virus? According to Webopedia. or to specify certain processes to run when documents are opened or closed -. a virus (opens in a new browser window) is a "program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. and neighbors use the same software. And when many people use this software. it's not a horse that you saw in the movie Troy. and slow down your computer. Some viruses do little but duplicate themselves. they leave behind a program that can be contacted by another computer. While worms have been known to delete files or send email documents they typically reside in memory. you unknowingly execute it on your computer. Others may use macros written into popular software products -like Microsoft Word -. Worms tend to spread more rapidly than computer viruses because they often take advantage of automatic file sending and receiving to spread themselves over the network from one computer to the next. opening e-mail attachments. What is a Trojan Horse? No. The likelihood is great that many family members. 197 Section 4-5: Internet Security 197 . Some viruses are disguised as legitimate computer programs. It frequently hides in games and other small software programs so that when you download it. A Trojan Horse is a program that initially appears useful or benign and fools a user into running it. but instead. displaying Web pages. What is a Worm? Worms are computer programs that replicate themselves and often interferes with the normal operation of a computer. One example of a Trojan Horse is a program that claims to find and delete viruses. Trojans have also been known to destroy files on your hard disk.may be written to infect data files.

6. If you are concerned about a bogus email you received about a new virus or sales promotion. or PIF. Get the updates directly from the vendor. up-to-date. Don't open attachments that reveal a file extension of EXE. SHS. Hoaxes are scare alerts started by malicious people that are passed on by innocent users who think they are helping the community by spreading the warning. Don't trust icons or pictures that are associated with file attachments. The best course of action is to merely delete these hoax emails. Or they might be disguised as a promotion that sounds too good to resist. VBS. Do not forward these hoax messages. 2. particularly email applications like Microsoft Outlook or Outlook Express. 198 Section 4-5: Internet Security 198 . Top 10 Tips to Avoid Computer Worms 1.VSB) that entice you to execute them. Disconnect your network or modem cable when you're not using your computer .Hoaxes Many of us have received email chain letters that warn impending viruses. a global leader in information security. Try to avoid sending or receiving mail that contains attachments. 4. Avoid downloading files from public newsgroups (Usenet news) 10. Keep your operating system and applications.or just power it down. Avoid attachments with sexual file names (NUDES. Do not open attachments or follow Web links received in an email advertisement or other unsolicited e-mail. 5. Never accept attachments from strangers in online chat systems such as AOL Instant Messenger. 9. There have been many reported cases where e-mail systems collapsed after dozens of users forwarded false alerts to other users. like a logo of a well-known software product. 8. maintains a page on its Web site that contains a list of known hoaxes. 3. Do not share your folders with other users unless it's necessary. Symantec. 7. visit this site to see if it is listed and what it says.

is referenced as saying that 2/3 of all email traffic is spam. These records make it easy for criminals to get control over accounts in your name and assume your identity. or false applications for loans and credit cards. So never send a photograph of yourself or any personal information -. To find out if your computer is at risk. the biggest invasion of privacy is spam or unsolicited junk mail. This is particularly true if you have a cable modem or DSL connection. Hackers use automated tools like IP address searches to look for computers connected to the Internet. go to the National Cyber Security Alliance's Web site and take the self test. you may find your email address on even more lists. you should not open any attached file whose name ends in ". Report any activity that appears to be illegal to CyberTipline at http://www. By responding. The site also provides Top Ten Security Tips for more information on keeping your computer safe from hackers. home users frequently give out personal information if requested.to someone you don't know. with 14% reporting they spend as much as three and a half hours a week -." In general.com/cybertip or call 1-800-843-5678 File Attachments If you receive an unsolicited commercial message. Hackers As we rely more and more on computers. Increasingly. You are essentially always online.exe. Families broadcast their email on the Internet. people and companies send mass email mailings to thousands of people to try and get them to buy something or to visit a Web site. Alternatively.missingkids. you can evaluate your computer's current level of protection at the Symantec Security Check Web site. where your IP address rarely changes. even if it is a good offer. don't follow any links or purchase products that were advertised in this mail. allowing them to interrupt service and/or commit identity theft. MessageLabs Inc. Delete any email that contains suspicious file attachments. You can also protect yourself against viruses carried by e-mail or by computer files that you've received on a floppy disk. Identity theft occurs when someone obtains and then uses your personal information without your permission to commit fraud or other crimes. Such activities may include fraudulent use of credit cards. the potential for hackers to break into them and steal or destroy personal and financial information grows. Certainly. fraudulent withdrawals from bank accounts." Clicking on such files could activate a computer virus that might affect how your computer operates and/or damage the information stored on your computer. Consider the following:  According to a recent MSNBC article. Identity Theft It's fairly easy for criminals to obtain personal data. The presence of a return address does not mean that it's a legitimate email address. or even become the target of hacking attacks.including credit card information -.5 days per year -. And more lists mean more spam. Once found. it's best not to respond to spam or mail from someone you do not know. The Internet has become a very attractive place for scammers or criminals to obtain such information as passwords and banking information. And never buy anything advertised via spam. you tell the sender that your email is in fact valid. Frequently. 199 Section 4-5: Internet Security 199 . respond to spam. they attempt break in and then take control of the computer.on this task. Have you seen the commercial where the guy is looking through his neighbor's trash can to find a payroll receipt? How many of us simply throw this or credit card and bank statements in the garbage without thinking? It's probably more than anyone would care to admit. even though you may not be browsing on the Internet.  McAfee reports that "49% of Americans spend more than 40 minutes per week deleting spam.Email Spam When it comes to email. by purchasing and installing on your computer or network a virus-protection program. and continue to put sensitive information onto them. You don't know who sent the unsolicited email.or 7. Unfortunately.

5.experian.com Call 800-888-4213 to order a credit report Call 800-680-7289 to report fraud 3. or when a new virus alert is announced. 1. especially if you use a high-speed Internet connection like cable modem or DSL. 200 Section 4-5: Internet Security 200 . Use a secure browser -. Top 10 Ways to Avoid Becoming a Victim Of Identity Theft 1. Check your financial information regularly. 4. Try not to store financial information on your computer unless absolutely necessary. Update your virus protection software regularly.software that encrypts or scrambles information you send over the Internet -. 2. 8. Look for Web site privacy policies. Periodically request a copy of your credit report. 5. Monitor your mail and credit-card bills for evidence of new fraudulent activity. 4.equifax. 3. File a complaint on the Federal Trade Commission (FTC) Web site or by telephone at 1-877-ID THEFT.What To Do If You Are A Target of Identity Theft Or Fraud Act immediately if you think you've become a victim of identity theft! Quick action will minimize the extent of damage to your personal funds and financial accounts. Contact all creditors and financial institutions of those accounts that have been tampered or opened fraudulently. 2. Contact the fraud units of any one or all of the three credit bureaus: Equifax http://www. 7. 6. Maintain careful records of your banking and financial accounts.com Call 888-EXPERIAN (397-3742) to order a credit report Call 888-EXPERIAN (397-3742) to report fraud TransUnion http://www. Don't give out personal information to others.to guard the security of your online transactions. 9.transunion. Do not download files sent to you by strangers or click on hyperlinks from people you don't know. File a police report. 10. Use a firewall program.com Call 800-685-1111 to order a credit report Call 800-525-6285 to report fraud Experian http://www.

vbs. and what anti -spam software solutions -. Free Anti-Spam Tools on the Internet The first place to look for anti-spam software is your ISP's Web site. you Digital Signatures and Digital Certificates Microsoft Outlook in Office 2003 uses a technology that allows you to access a file by using a digital certificate. you may already have this feature available for you to use. follow any links contained in it. We also told you that a virus or worm may be introduced to your computer if you open any malicious attachments sent with an email. We've told you not to respond to this email. or forward it to another person. You will never completely stop spam. what your ISP may be able to do for you.bat. Other than ignoring the email. . 201 Section 4-5: Internet Security 201 . The following ISPs offer anti-spam functionality in their packages:     America Online MSN AT & T Verizon You can test the security of your email system by accessing the GFI Email Security Test.  Certain file types (.) are blocked by Outlook so you cannot see the attachment. Another product that you can evaluate is Mail Washer. Your certificate is sent when you digitally sign messages to help authenticate youself to the recipient. is there anything else you can do? Luckily. Inc.exe tool. You can also create a digital signature yourself using the Selfcert. but the best hope you have is to control it. such as VeriSign.are available to manage your inbound and outbound email messages. it is treated in one of two ways. This site tests your email program by sending you a number of emails that probe your mail system. Blocking Dangerous Attachments in Microsoft Outlook Microsoft Outlook checks the file type of each attachment in a message you receive or send against the file types on the email security attachment file type list. The rest of this section discusses some measures you can establish with Microsoft Internet Explorer and Microsoft Outlook or Outlook Express. Once you have saved the attachment. You can obtain a digital certificate from a commercial certification authority. The message in the Inbox might display a paperclip icon in the Attachment column to let you know that the message has an attachment. which is a freeware program that enables you to delete virus emails and spam directly on the mail server before you download them. .free and commercial -. Certificates that you create yourself are considered unauthenticated and will generate a warning in the Security Warning box if the security level is set to High or Medium. You will also see a list of the blocked attachment files in the InfoBar at the top of your message.Understanding the Importance of Anti-Spam Protection The largest invasion by far comes in through spam or unsolicited email.  An email attachment will provide a prompt to save the attachment to your hard disk.  A Digital Signature is a private electronic key that confirms the document originated from the signer and has not been altered.  A Digital Certificate is a digital means of proving your identity. Depending on the Internet service you've purchased.exe. there are some precautions you can take to filter out such messages from your inbox. If an attachment is a file type that can contain code and run without warning.

email scams. Symantec's Norton AntiSpamTM 2004 works with any POP3 email program to filter incoming mail. and Hotmail can be purchased for under $30. detecting and flagging unsolicited messages while promptly delivering valid mail. Based on personal and global learning networks. Norton AntiSpam also blocks intrusive pop-up and banner ads. Visit the company Web site at: http://www.giantcompany. including offensive content and potentially dangerous identity theft scams.com/ Disclaimer: GCF Global Learning® does not endorse or recommend any particular brand of software. An annual subscription runs under $35.out of your email inbox. Visit the company Web site at: http://us. Symantec's Norton AntiSpamTM 2004 can be purchased for under $40. Incredimail.symantec. Spam InspectorTM AntiSpam Software for Outlook.com/ Norton AntiSpam According to the Symantec Web site. Eudora. You control who may send email to you or prevent emails to reach your Inbox. and even pornographic email -. unsolicited offers. Outlook Express. Visit the company Web site at: http://www.Commercially-Available Anti-Spam Software Several commercial products are available on the market to help reduce or eliminate the spam that infiltrates your email system. McAfee Spam Killers McAfee SpamKiller integrates directly with Outlook and Outlook Express to keep inboxes clean and free of spam.com/index.htm EmailProtect EmailProtect from ContentWatch provides filtering and spam blocking controls -. Visit the company Web site at: http://www.contentwatch.com/ Spam Inspector Spam InspectorTM is a spam filtering engine that quickly identifies and separates the hazardous and annoying spam from your legitimate email. McAfee SpamKiller can be purchased for under $40.mcafee. 202 Section 4-5: Internet Security 202 . EmailProtect Email Filtering can be purchased for under $30 per year.

where you are going and then transmits that information to another computer through your Internet connection. scan files on the hard drive.Search & Destroy to perform a scan of your computer. Spybot Search & Destroy Spybot .The Importance of Anti-Spyware Protection Spyware is software that monitors your activity on the Internet. Select the "Check for Problems" option to start the scan. Remember.Search & Destroy software. 4. In this section we'll illustrate how to use Spybot . and monitor Web sites that you visit. install other spyware programs. There are several free scans that are available to help you understand how spyware invades your computer. Trojans Detect. Spyware can also place unwanted ads on your computer. there are differences between the products. 203 Section 4-5: Internet Security 203 . read cookies. we'll briefly illustrate how it is used. Select the "Search for Updates" option to make sure your software is current. Spyware can also hog system resources like memory and hard disk space. snoop into chat programs and word processor applications. keyloggers. provide outsiders with information about your computer habits and potentially expose your user IDs and passwords to thieves. 2. If any spyware is found. Te only way to properly safeguard your computer is to have the current version of the software to make sure your computer is always protected. removal and updates Integrate update functions New spyware software is written and introduced to the Internet all the time.Search & Destroy is free anti-spyware software that you can download from the Internet. 3.Search & Destroy: 1. Run the Spybot . Only you can determine which software is suited to meet your family's browsing patterns. To initiate a scan of your computer using Spybot . How Do Anti-Spyware Tools Work? While many anti-spyware programs perform essentially the same functions. 5.Search & Destroy starts scanning the selected drive for any known spyware. the main benefits of anti-spyware software are to:          Remove adware. Both free and commercial software are also available to remove known spyware programs. dialers. Spyware can monitor keystrokes. It can also compromise your privacy. In this section. quarantine and delete unwanted programs Back up every removed problem Permanently block threatening ActiveX downloads Permanently block known tracking cookies for Internet Explorer Permanently block threating downloads in Internet Explorer Provide detailed information about problems found Set up automated scanning. It collects information about what you are doing. spyware. it provides a detailed list so that you can delete or quarantine them. Spybot .

Ad-aware from Lavasoft Ad-aware is another free anti-spyware product that you can download and use on the Internet. Define the parameters of the scan by selecting the Use custom scanning options radio button and click the Proceed button. 5. 4. 1. Click the Scan Now button. You can ignore. The Scanning Results are displayed when the scan is completed. Define the drives and folders to be scanned by selecting the Select drives\folders to scan radio button and click the Proceed button. quarantine. Select the Perform smart system-scan radio button and click the Proceed button to start the scan. 3. 2. Please note that a more robust product is available for purchase. 204 Section 4-5: Internet Security 204 . Run the Ad-aware software. 6. or delete files identified as spyware.

you may already have this feature available for use.org/.Free Anti-Spyware Removal Tools on the Internet The first place to look for anti-spyware or popup blocker software is your ISP's Web site. adware and hacker tools. keyloggers and system monitoring tools. It removes certain advertising components.lavasoftusa. Ad-aware Standard is free for individual use only. Depending on the Internet service you've purchased. spyware.aluriasoftware. It compliments your anti-virus and firewall software. Visit the company Web site at: http://www.pestpatrol.com/ 205 Section 4-5: Internet Security 205 .Search and Destroy Spybot . The definition files are updated frequently to include the latest threats. As of July 2004.com/ Alluria Spyware Eliminator Spyware Eliminator scans your computer. It then performs several scans of your computer's files looking for spyware. It can even scan your download directory for files that have been downloaded but not yet installed. Visit the company Web site at: http://www. Free computer scans that search for spyware can be found at:      SpyKiller PAL Spyware Removal Webroot Spyware-Guide PestScan by Pest Patrol Spybot . checking against its comprehensive database of thousands of known spyware threats to identify spyware installed on your system. registry. Webroot SpySweeper Spy Sweeper safely detects and removes more traces of spyware including Trojans. Ad-aware from LavaSoft Ad-aware provides the ability to comprehensively scan your memory.Search & Destroy can detect and remove spyware of different kinds from your computer. As of July 2004. Visit the company Web site at: http://www. as well as detection of various keylogging and other spy utilities. As of July 2004. Pest Patrol can be purchased for under $40.webroot. removable and optical drives for aggressive advertising and tracking components.com/wb/index.com Commercially-Available Anti-Spyware Software Several commercial products are available that allow you to filter certain types of Web sites from display in your Web browser. removing any that are detected. that may gather statistics. Visit the company Web site at: http://www. extending your protection against non-viral malicious software that can evade your existing security software and invade your personal privacy. As of July 2004. adware. hard.php Pest Patrol PestPatrol detects and eliminates trojans. Visit the company Web sire at: http://www. Spy Sweeper can be purchased for under $30. Spyware Eliminator can be purchased for under $30.safer-networking.

emails appear in sent mail that you never sent -. But if you have reason to suspect your computer may be infected by a worm or virus . What Does Anti-Virus Software Do? While many anti-virus programs perform essentially the same functions. perhaps because you downloaded a suspicious file. 3. purchase anti-virus software. The only way to properly safeguard your computer is to 1) be notified when there are new viruses. error messages begin to pop up on your screen. Sometimes. New viruses are written and introduced to the Internet all the time. Verify your virus protection is current. In this section we'll illustrate how to use McAfee VirusScan to perform a scan of your computer. there are differences between the products. If you haven't already done so. But other times you may not know that your computer has been infected by a virus or worm.The Importance of Anti-Virus Protection We discussed the dangers that viruses. Scan your computer's hard drive for viruses. Many anti-virus software vendors provide real-time updates to your software when new anti-virus components are created. How to Protect Yourself 1. the main benefits of anti-virus software are to:      Protect email and instant messages Safeguard shared files and downloads Remove viruses.then perhaps it is time to check for a virus or worm. 2. McAfee automatically downloads new software components to make sure your computer is always protected.computer keeps crashing. and 2) be notified when an anti-virus remedy is available to protect your from the threat. Remember. and Trojan horses can inflict on your computer. worms. Only you can determine which software is suited to meet your family's browsing patterns. and Trojan horses Defend against known and emerging threats Download new virus protection against new threats 206 Section 4-5: Internet Security 206 . There are several reasons why a computer may run slow or performs out of the ordinary. you may know that your computer has been infected by a virus or worm. worms.

Symantec Security Check . then immediately starts to clean infections.scan and eliminate viruses with this free tool.  Virus Bulletin . Free computer scans that search for viruses can be found at:      McAfee FreeScan . and other files by automatically removing viruses. independent anti-virus advice. HouseCall .  Virus Test Center .full-featured antivirus package designed exclusively for home users. so your protection stays up-to-date against the latest Internet threats.free virus scanner test. you may already have this feature available for you to use. is to make sure that your Windows operating system is completely up-to-date. Panda Software The PCMan Web site .scan for viruses with this free online tool.virus scanner tests. and Trojan horses. This service tests your Virus Protection online see if your installed virus scanner detects the test string. non-commercial users.  Avast! 4 Home Edition . instant messages. worms.com 207 Section 4-5: Internet Security 207 .mcafee. Symantec's Norton AntiVirusTM can be purchased for under $50. Visit the company Web site at: http://www. or worms. Visit the company Web site at: http://us. This test virus was developed by the European Institute for Computer Anti-Virus Research (EICAR). A one-year subscription to VirusScan can be purchased for under $40. Commercially-Available Anti-Virus Tools McAfee VirusScan McAfee VirusScan automatically scans your email. Depending on the Internet service you've purchased. McAfee VirusScan also automatically checks for virus updates whenever you go online.publishes and performs virus scanner tests.download tools to remove any of the worms listed on the page. attachments and downloads.  Free virus removal tools can be found at:  BitDefender .scan your latest known viruses. Hackers sometimes find a hole in the Windows operating system that allows them to enter a computer or network and create havoc.com/ Norton AntiVirus Symantec's Norton AntiVirusTM protects email. virus lists.symantec. you will be prompted to download the new version of the software before you can actually run any updates to the windows operating system. and display a list of infected files. you can run a tool that checks the latest version of the windows update software. lists of macro viruses. Free Anti-Virus Tools on the Internet The first place to look for anti-virus software is your ISP's Web site. created by the developer of PC-cillin. If outdated.Updating Your Windows Operating System The first step you should take to protect yourself against viruses. When you visit the Windows Update application on the Microsoft Web site.

208 Section 4-5: Internet Security 208 . then you already have a firewall. a DSL modem. A firewall examines all traffic between your computer and the Internet to ensure it meets certain criteria that you define. Using the Windows Firewall If you're running Windows XP on your home computer. It is designed to protect your PC against attacks from both the Internet. and other computers in the local network. keeping the information on your PC safe and private. ICF also protects a single computer connected to the Internet with a cable modem. Routers with built-in firewalls provide enhanced protection against intruders and keep your data secure. It is the first free personal firewall to offer protection from malicious code intrusions. you may already have this feature available for you to use. Free firewall tools that can be downloaded from the Internet include:  ZoneAlarm (opens in a new browser window) offers a free firewall for personal use but the functionality offered is much less than that of the commercial product. Your router may be configured to limit internal users' Internet access based on URLs and/or time periods (URL filtering and time filtering). or a dial-up modem. even if you or a family member is not browsing the Internet. However. Using Your Router as a Firewall If your computer or networked computers are linked to the Internet through a high-speed broadband Internet connection or a 10/100 Ethernet backbone. it lacks the ability to control programs on your system that are trying to send information out to the Internet. Free Firewalls on the Internet The first place to look for firewall software is your ISP's Web site. This means that your computer is always susceptible to hacking or other Internet threats. trojans and Denial of Service attacks. The Windows XP firewall isn't a full featured firewall. Your computer is essentially online 24 hours a day.  Sygate Personal Firewall (opens in a new browser window) protects your PC from hackers. All you have to do is make sure it's turned on! Windows XP includes Internet Connection Firewall (ICF) software that you can use to restrict what information is communicated between the Internet and your home computer or small office network.if it has firewall functionality.The Importance of Firewall Protection A firewall is necessary for any family whose computer is connected to the Internet through either a cable modem or DSL. Depending on the Internet service you've purchased. Free for personal use. The firewall is designed to help you keep hackers out of your system. A firewall performs two main functions:  Prevents unauthorized access to your computer by outside resources  Prevents programs on your program from contacting outside resources without your permission. seven days a week.  Kerio Personal Firewall (opens in a new browser window) is a software agent that builds a barrier between your personal computer and the Internet. then another alternative to consider is using your router as a firewall -.

a Remember. And make sure your children always ask your permission before buying anything on the Internet. In Microsoft Internet Explorer. This technology encrypts or scrambles your personal information -. shipping. First. shopping bags. perhaps you should consider leaving the site. consider calling the company to verify the security of their Web site.as it travels over the Internet. They print their Web address on credit card statements. If there is an 800 number provided.Make Sure Your Browser is Secure Before you submit your credit card information. make sure the site complies with industry security standards by using protection such as Secure Socket Layer (SSL). Know the Seller Many Web sites sell items online. 209 Section 4-5: Internet Security 209 . Second. printed receipts. but who you can trust and how can you find out? Become familiar with the Web addresses of the stores that you enjoy shopping from at their retail outlets. be certain you are using a secure browser:  Make sure the "http" in the address bar has changed to either "https" or "shttp" at the page where you are asked to input payment information. . If it doesn't. and telephone number. don't buy from it. mailing address. But what about those online shopping sites you have never heard of? How do you know who is legitimate and reputable and who is not? There are several things you can do to protect yourself.  Confirm the security status in the lower right area of the screen on the page where you are asked to input payment information. make sure the Web site provides its' business name.such as your credit card number -. and advertisements. is the company still in business? Look up the business name on a Google (opens in a new browser window) search. Are you familiar with the seller's merchandise or services? Do you understand all costs (including price. If the site isn't secure. Does the site display a reliability seal? Two distinguished seals are provided by the BBBOnLine Reliability seal and the VeriSign certification seal. In Netscape Navigator (version 4 or higher). only do business with companies that use secure server technology. Before providing your credit card or financial information. a closed padlock appears in secure mode locked padlock appears. and taxes)? The warranty information and return policy? Make sure the site has clear information about what you can do if you have problems with your purchase. Research the company at the Better Business Bureau (opens in a new browser window) or local consumer protection agency. to name a few.

ranging anywhere from $50 to $500 or even more. TRUSTe. Don't disclose personal information (address. Verisign. Social Security number. Whether you're visiting an entertainment company. Print your receipt After you've completed an online purchase. credit card number used for the purchase. as previously mentioned in the section on 'cookies. If you choose to use their Web site. Use an unpredictable combination of numbers. Pay By Credit Card Paying by credit card is the safest and quickest way to shop online. Read the privacy policy posted on the Web site. online businesses must deliver merchandise within 30 days of purchase or notify you if there will be a delay. Avoid shopping at any site that does not provide a privacy policy. like next to the computer. Note that the rules for debit cards are slightly different than for credit cards. Look for signs that the site has been reviewed by trustworthy organizations. It will allow you to track your order in case the merchandise doesn't arrive when expected. Protect your password.in case you have a problem with your purchase. Teach your children to ask you if it is OK for them to provide personal information on the Web. Do not give your password to anyone who contacts you. First.including the e-tailer's Web address -. Not only does this give you the right to dispute charges and to withhold payment until the problem is resolved by the creditor. dog's name. be sure to print and file a copy of your order and confirmation number -. then you freely give permission for them to potentially sell or give that collected information to others. or certain portions of their Web site. 210 Section 4-5: Internet Security 210 . or spouse's name. Never use part or all of your Social Security number as a password. performing research on the Internet or shopping online. And the liability limits on a debit card is different. etc) to anyone unless you know who and why the information is being collected. letters and symbols. or the shipping address. Far too often the same password is used over and over again. telephone number.Read the privacy statement You have the right to protect your privacy. don't leave this information in a place where others can find it. Your liability is usually for only a small portion of the amount. make sure each password is different. If you have accounts at more than one site. And if you must write down your password(s) on a piece of paper. Fully understand what information is being collected and how the site will use your personal information. but the order or transaction number will make it easier to track your order. Your transaction is protected by the Fair Credit Billing Act. Thawte or others to ensure that the business has demonstrated compliance with credible online privacy principles.' And this is perfectly acceptable and legal as long as a privacy statement is posted on the site that tells how they will use the information collected about you. such as BBBOnLine. And more often than not the password is something that may be predictable such as your birthday. you don't have to provide personal information to anyone. but your liability under federal law is limited to $50. Bear in mind that technology allows companies to collect certain information about you while browsing their Web site. The same can be said if the card is stolen or used fraudulently. anniversary. Keep Your Password Secret A great many people are lazy in keeping their passwords both secret and unique. The only information you are required to provide when purchasing a product online is your credit card number and shipping information. the money associated with purchases is typically withdrawn immediately from your bank account to that of the merchant's. You have the option to either leave the site or exercise your right to "opt out" if you don't want the seller to pass to others information about you. By law. Most companies will be able to look up your order by name.

You won't hurt any Web sites. And understand how your children are using the Internet Risks Facing Children When Browsing the Internet  Unsuitable Web Site Content -. The Internet brings the world -. possibly overconfident users still get enticed into scams or other predicaments. Don't know what a message board is? Visit one and practice using it. 6.without first checking with you. Enroll in a GCF Global Learning® course. Is it easy to use? Web sites geared for children should be designed so that children can easily navigate through them and 4. personal information about themselves or their family. You won't break your computer. telephone number. Visit a library. But it can also be a frightening place where con artists. and how to find information on it. There are many ways to learn about the Internet. You Can't Teach Others Without Knowing the Subject Matter Yourself Many adults are intimidated by the Internet -. And never provide personal information at the expense of your privacy. 7. practice firsthand. Web sites want to know more information about you. their parents. Other download a cookie to your computer and track where you go on the site.good and bad -. plan vacations. Do my children like the Web site? What are the technical drawbacks? Does the site load quickly? Does it require plug-ins? Does it have interactive features? Can my computer handle the technical requirements of the Web site? Is there a clear purpose to the site? Are there advertising banners? What do they advertise? Do the advertisements pertain to my children? Who manages the site? Who writes the content? 211 Section 4-5: Internet Security 211 . Who is legitimate and who is not? Who is friendly to talk to and who is not? Many of us are not Web-savvy enough to know the dangers. and much more. You can pursue hobbies.it is very easy to access pornographic. With this in mind.into our living rooms. It is best to visit only those sites that you know are legitimate. racists. 5. or which remember information that you have previously given the site. comprehend the information that they contain.The Internet Is A Public Gathering Place The Internet can be a wonderful place to find newsworthy topics. password. You need to do your homework. But if children are going to use the Internet.steadfast in their refusal to provide a credit card to a well-known Web site. and online gambling sites on the Internet. or a photograph of yourself -. and others lurk in search for unsuspecting people to prey on. violence. pornographers. and the list goes on. Don't know what a chat room is? Visit one and chat with somebody. Your children can't know for sure if they are conversing with a 13 year-old or a 40 year-old. Will it help my children learn? Is it of good quality? Are the skills necessary to work the site equivalent to my children's skills? 2. And even more experienced. Some might even attempt to arrange a meeting with your child. The bottom line is that you can't be 100% sure the people that you contact on the Internet. Some sites ask that you provide information on forms in order to display or get something you want. online shopping.  Stalking or Harassment -. Is the site interactive and does it stimulate creativity? 3.  Privacy Intrusion -. parents had better understand the issues and the safety steps to help keep their children safe. teach your children to never provide any information about yourself -.Some children may give out private information. public service.People can hide their true identity on the Web. The Internet can be a dangerous place.particularly your home address. Learning to Recognize Quality Web Sites Here are some questions to ask yourself: 1. how to use it. Then. such as credit card information.

Remember that no software is 100% foolproof and no filtering program is a substitute for good judgment.in public message areas such as chat or bulletin boards. your response will determine whether they come to you the next time and confide in you. Tell them not to give out private information and what sites they cannot visit. Teach them how to research their homework. Install a filtering.Set reasonable expectations. It's a wonderful tool for study and research. and curiosity. The Internet should not become a lifestyle for your children.. trying to arrange a meeting. Don't be angry that something happened. monitoring. violent or hateful content and that rarely brings up search results related to these topics in response to the keywords you enter. etc. especially when it comes to the amount of time your children spend on the computer. 3. Keep the computer in a common room with lots of traffic. so if someone in your household tries to get to a blocked site.not in a child's bedroom or a secluded area of the house. Keep Your Computer in a Public Place Put the computer in a family living area instead of your child's bedroom.Learn how your children are using the Internet. 4.e. Create a family "terms of use" agreement. If forced to use the computer in a public place. Keep Personal Information Private . i. Ask them to save emails and give you access to their files. Understand their needs. Encourage Web browsing to be a family activity.. or telephone number -.  Key Rules for Internet Use at Home 1. Monitor their compliance with these rules. or threatening them. clearly stating what children can or cannot do on the Internet. Come to consensus. or blocking feature to manage your family's Internet traffic. Install anti-virus software to scan all downloaded files before opening. Warn your children of the inherent dangers present in downloads. the request is intercepted and the site is never displayed. Filtering. Begin With a Family-Friendly ISP One way to filter content your content is to allow your Internet Service Provider (ISP) to filter the content for you.Teach your children to never give out personal information -. Ask them to show you good places they have found.Guidelines for Parents  Learn Everything You Can About the Internet -. school name. Encourage The Use Of Kid-Friendly Search Engine So what is a kid-friendly search engine? It's an engine that filters sexually explicit. your children will be less likely to experiment with forbidden sites and reduce their risk of their misbehaving or getting into trouble on the Internet. Get to know their "online friends" just as you get to know all of their other friends. Teach your children how to be aware of viruses in emails.Services are available that rate Web sites for content and either filter programs or block certain types of information.home address. Set Standards For What Your Children Can and Cannot Do Online -. 2. and Rating Content -. Encourage Your Children to Come to You if They Encounter a Problem Online -. Sit with them and teach    them how to use it. Here are some kid-friendly search engines your children might want to use:  Safe Kids  Ask Jeeves for Kids  Yahooligans 212 Section 4-5: Internet Security 212 .Teach your children that it is OK for them to come to you if they meet someone online who is asking a lot of personal questions. The ISP runs the software on its servers. but limit the time that your children spend on the Internet on a daily or weekly basis. interests. Other family members are in the immediate vicinity if their help is needed. Don't be a tyrant. The familyfriendly ISP is responsible for maintaining and updating software filters. Consider Blocking.

5. I will not put my personal information in my profile. Make sure you review the agreement with your child. I will log off and tell my parents so they can make sure it never happens again. 14. online or with someone I meet online. 6. I will seek options for filtering and blocking inappropriate material from my children. I will frequently check to see where my kids have visited on the Internet. 4. I will report suspicious and illegal activity and sites to the proper authorities. I will teach my parents more about the Internet so we can have fun together and learn cool new things. Then. 2. I will not call. I will not do anything that someone I've met online asks me to do. 8. I will make or find a list of recommended sites for children. 8. Parent Contract I know that the Internet can be a wonderful place for my kids to visit. I will choose a safe and sensible screen name for myself that will not reveal personal information about my family or me. shape or form. address. 6.is taken from the Internet Content Rating Association. especially when I know it's something my parents would not be happy about or approve of. except from my parents. Child's Contract I know that the Internet can be a wonderful place to visit. 5. I will try to get to know my children's "online friends" and Buddy List contacts just as I try to get to know their other friends. I also know that I must do my part to help keep them safe during their time online. in any way. I will be honest with my parents about the people I meet online and will tell them. 9. I will keep my password private. age or school name. have your child sign and date the form. This includes. since I know there are some people who might be online and pretend to be someone they're not. without my parents' okay. I agree to the following rules: 1. If I get something from someone I've met online. I will not pick fights or use threatening or mean words. 11. including good language and respect. 3. I will not sign up for other e-mail accounts without my parents' approval. I will tell my parents immediately (because that means they have my private information). 213 Section 4-5: Internet Security 213 . I will talk to my kids about their online explorations and take online adventures with them as often as I can. You can visit this Web site to download either a Word version or PDF version of the form. but is not limited to name. I will set reasonable rules and guidelines for my children when they use the computer. I will not share any personal information about my family or myself. e-mail or instant messages with bad language or if I'm in a chat room where people are using swear words or mean and hateful language. I will use good manners when I'm online. 10. write a snail mail or meet in person anyone who I've met online without my parents' approval or without having a parent come with me. icky or mean. I won't answer any emails or instant messages from anyone my parents have not approved.Parent and Child's contracts -. 9. I agree to follow these rules: 1.Create an Internet Use Agreement The following Internet Use Agreement -. and I will discuss these rules and post them near the computer as a reminder. They're doing this because they love me and want to protect me. 3. I will get to know the services and Web sites my children use. I will not overreact if my children tell me about something "bad" they do or find on the Internet. links to bad sites. 2. 7. 10. I will make my own personal safety my priority. I will tell my parents if I receive pictures. I understand my parents will supervise my time online and use software to monitor or limit where I go online. If I see or read things that are bad. I will try to put the home computer in a family area. without always being asked. 4. 13. I will treat others the way I want to be treated. I will not send anything to anyone I've met online. 7. 12. I also know that it is important for me to follow rules that will keep me safe on my visits. telephone number.

make sure the nickname they use in chat room discussions is gender-neutral. It's not uncommon for people to make friends in chat rooms. Belligerent. Other rooms are moderated by a "speaker" who leads the discussion and participants. or some other name -. obscene. or threatening email. address. There are many different types of chat rooms on many different types of subjects.or one-on-one with a friend or someone they met on the Internet. You enter a room.) is another real-time communication tool that allows individuals to enter in one-on-one or multi-party chats online. Or In Any Way Make You Feel Uncomfortable Encourage your children to share suggestive. start a conversation with someone.in playgrounds and in chat rooms on the Internet. But you don't really know the true identity of anyone in the chat room. You never know if the people you meet online are who they say they are. your teenager is talking to other teenagers. Your children should not give out their names. belligerent. Some chat rooms are just open conversations where everyone has an equal role. or Newsgroup Messages That Are Hostile. predator. Teach them to delete the message and not to respond to it. Teach your children to identify themselves with a nickname (don't provide their true name). bulletin board and chat messages that they receive. Talk with Your Children About Expectations and Ground Rules for Going Online Help Children Understand the Risks of Chat Rooms Teenagers love to chat -. And others have monitors who maintain order but can't prevent anyone from moving into a private chat area. Inappropriate. Help Children Understand the Risks of Instant Messaging Instant Messaging (Windows Messenger. Never Respond to E-mail. and establish a relationship. Sending a response will just encourage the person to write again. The dangers in instant messaging are very similar to those threats discussed for chat rooms. etc. or any other personal information Never Get Together With Someone You "Meet" Online Parents should tell their children that they should never arrange a face-to-face meeting with anyone on the Internet without first talking to their parents. 214 Section 4-5: Internet Security 214 . and don't provide any personal information like a phone number. Teach your children the importance of keeping their personal life and pictures private and to never arrange a face-to-face meeting with someone they met in a chat room without first checking with their parents.that does not identify who they are. Chat Comments. telephone number.or live conversations with groups of people -.General Guidelines for Communicating Online Keep Your Identity Private The Internet is a public forum. But the risk of them talking with a pedophile. hostile. don't provide an email address. children should meet in a public place and their parent(s) should go with them. In public chat rooms everyone sees what everyone else types. A chat room lets you engage in a live. In the majority of cases. real-time conversation with a group of people -.even a funny name -. AOL Instant Messenger. If the parent agrees to the meeting. Any information you provide or post can be read by anyone. Also. or an otherwise unfriendly or mischievous adult is always present.

The chances are very good that pornographic images downloaded from the Web are of a . and hateful or violent material. Congress through a grant to the National Center for Missing and Exploited Children found that approximately 20% of U. it remains on the newsgroup for people to view at a later date.com Web site).jpg).com."  A study (opens in a new browser window) funded by the U. found that 70% of teenagers (ages 1517) have accidentally come across pornography on the Web. said Hitwise. Newsgroups can also be used to post files including computer programs. Help Children Understand the Risks of Pornography Pornography -. A message will remain posted on the newsgroup for some time after initial posting so that other people can look at it. including market leader Google. pictures. Unlike chat rooms. as shown in the picture to the right: 215 Section 4-5: Internet Security 215 .either through a pornographic advertisement or even email spam in your inbox -. newsgroups also have risks.jpg file format. illustrations.jpg images (*. "porn" (along with "porno" and "pornography") was the 4th most popular search term. and Bulletin Boards A newsgroup -. Unfortunately. receive answers. Content posted in a newsgroup might include nudity.S. photographs. company that tracks such activity. sexual content. "Nude" (and "nudes"). and share information on virtually every imaginable topic. teenagers have had unwanted solicitation for sex while online in a chat room. If you post a message. click the Search button in the task bar. To look for this content: Open My Computer. Newsgroups are often used to ask questions. and stories. What can you do as a parent to protect your children? First you can scan your hard drive for pictures. according to an Alexa Research study referenced on InternetIndustry. or download/ upload files. "xxx.also called a bulletin board or forum -. Consider the following references:  According to a Reuters article published in USA Today.  A Kaiser Family Foundation report (reference found on the ProtectKids." "Playboy" and "erotic stories" (and "erotica") were also among the top 20. "Online porn sites get about three times more visits than the top Web search engines. newsgroup posting are not delivered in real-time. Forums."  For those people who bother to visit Web search engines. Remind your child that it is dangerous to post anything in these latter groups because their email address could reveal their identity -.and bulletin board and newsgroup posts are available for anyone to see.will eventually become available to your children.S.is a place where individuals can post and read post messages. and define a search to scan your hard drive (Local Hard Drives C:) for all .Help Children Understand the Risks of Newsgroups.

Cyberstalking generally refer to relentless pursuit of a victim. and worms. Spam is another risk to your children.to victims. Your child's email address may have been pulled off a discussion board or chat room. you have allowed someone to access an area of your computer. may send a stream of e-mails and/or instant messages -. and/or friends. not the same. Email might occasionally be received from someone your children meet on the Internet. Like the other communication technologies discussed in this section on the Internet. family. unless you're prepared for the consequences Save offending messages and report them to your service provider Notify the chat room or message board moderator if someone makes a threat to you Don't confront the stalker/harasser Don't give out any personal information about yourself or anyone else Exit any online situation that has become hostile If you have reason to believe that your children are being stalked or harassed. or install spyware software. The downside of P2P is security. films. As we will see in the next section. Files and data are downloaded or shared directly between the two computers. porn sites and questionable offers. immediately contact WiredSafety's law enforcement division at CyberLawEnforcement. sometimes to include some form of offline attack. The cyberharasser. or games. Each computer that is connected through P2P software essentially acts as a server for someone else to access files on your computer. viruses. Help Children Understand the Risks Inherent in Cyber Stalking and Harassment Cyberstalking and cyberharassment use many of the same online tactics. P2P file sharing acts as a library where everyone brings together their collection of music. Every user that is connected through the software can search the library for something they want and then download a copy to their own computer. Knowing the dangers and being free of them are. While it might be something innocent.sometimes hateful or provocative -. The victim may even be signed -up for spam. on the other hand. 216 Section 4-5: Internet Security 216 . email is another vehicle by which your children can interact with others.Help Children Understand the Risks of Email We've previously discussed some of the dangers inherent in email systems and the Internet . P2P has also enabled many people to download pirated music. The Wired Patrol Web site identifies some online safety tips your children should follow to avoid cyberstalking or harassment:         Don't respond to flaming (provocation online) Choose a genderless screen name Don't flirt online. as long as both computers are using the same P2P software.org or complete its Cyberstalking and Harassment Report Form. Understanding File Sharing and Peer-to-Peer Programs File sharing or peer-to-peer (P2P) programs allow two computers to connect to each other without a server acting as a middleman between the two computers.unsafe downloads. remember also that it might be from someone trying to lure your child into an inappropriate relationship. Many of these messages promote sexually-explicit Web sites. unfortunately. Such a person could theoretically install a virus or worm.

the court agreed and shut down the Napster service. Stealing is stealing. Are there any CDs with handwritten or homemade labels that are either games or software? If so. As we've previously seen. Although Napster offers an entirely different type of service today. Legal Freeware/Shareware Web Sites Some Web sites do offer legitimate software downloads. as well as the Recording Industry Association of America (RIAA). the chances are that these were not produced commercially. If you want to continue using the software after this period expires. It provided a way for individuals to download MP3 files of popular music from Napster's server. most software is not free.Understanding the Risks in Downloading Music A few years back a company called Napster introduced music file sharing on the Internet. look at the list of software using the My Computer component of the Windows operating system. Understanding the Risks in Computer Games and Other Software Downloads Software piracy. while other programs add spyware to your computer when you download them. Parents must teach their children that downloading music illegally isn't any different than stealing from a store. Some of the more popular ones include:     217 PC World c|net ZDNet tucows Section 4-5: Internet Security 217 .children of unsuspecting parents -. some pirated software often comes with a virus or Trojan Horse that allows hackers to enter your computer. Another form of software is called freeware. High-speed data access like cable modem and DSL even allows the largest programs available to be easily downloaded. In 2000. such illegal downloads continue from different sources. you will have to purchase the product. too has grown significantly on the Internet. Freeware. Musical artists who wrote and recorded the songs. You will need the following types of software to ensure safe downloading:  Virus Protection Software*  Personal Firewall Software*  Ad checking Software* Searching Your Computer for Pirated Software How can parents check their computers for pirated or illegal software? First. Anyone can access a Web site that enables you to download pirated software. as it suggests. There are many sites on the Internet that allow you to download legitimate software. were shocked at these free giveaways since they weren't being paid for their work. like the illegal music downloads. Loading and using such software is illegal. is oftentimes free. Is there any software that was not on the computer when you purchased it or that you did not install? Ask your child about this software. The RIAA took Napster to court for illegally copying and distributing copyrighted songs. Shareware sites.and tries to get universities to provide the names of those individuals on campus who are allegedly sharing copyrighted music. It is important that you know the source of these files and read the associated licensing agreement. But it is also important that you install the necessary software on your computer to protect yourself from viruses and other attacks. let you download software for evaluation over a certain period of time. However. The RIAA has changed its strategy and now targets those who download the music -. Everything was free.

here is a list of certain features you might want to look for:          Monitors Internet activity Filters harmful Web sites. 5. Click the Remove button. 8. Click on the Sites button. 2. 7. 2. Click on the Sites button.How Filtering Software Works Several free and commercial products are available to allow you to filter certain Web content from being displayed on your browser. To assign a Web site to a Trusted Sites zone: 1. Click the OK button. Click the Add button. While the functionality offered by these products widely differ. 4. 3. newsgroups. Click on the Security tab.  Restricted Sites: This zone contains Web sites that you defined as being those you do not trust. 5. 6. 7. Select the Internet Options tab. Type the Web site address in the Add this Web site to the zone field. Click on the Trusted sites button. 6. To remove a Web site from a Restricted Sites zone: 1.  Trusted Sites: This zone contains Web sites that you defined as being trustworthy. 3. Internet Explorer will allow all cookies from Web sites in this zone to be saved on your computer and read by the Web site that created them. Internet Explorer will block all cookies from Web sites in this zone. 218 Display the Tools menu. 8. and Web-based email Controls access to Web sites and other online content Contains chat/instant message recording features Contains keystroke recording features Contains peer-to-peer (P2P) recording features Contains keyword detection features Provides a detailed log file of user violations Prevents unauthorized Internet activity on your PC Defining Security Zones within Internet Explorer Microsoft Internet Explorer allows you to assign specific Web sites to any of three different security zones:  Internet: This zone pertains to every Web site that is not defined to either the Trusted Sites zone or Restricted Sites zone. Display the Tools menu. Click on the Security tab. Section 4-5: Internet Security 218 . Click on the Restricted sites button. Click the OK button. Click on the Web site to be removed. 4. Select the Internet Options tab.

and then click either the Always view or Never view buttons. General — Allows you to define whether a user can see sites that have no rating. 3.Using Content Advisor to Control Access Content Advisor is a feature of Internet Explorer that allows a parent to control the types of content your Web browser is allowed to access on the Internet. Content Advisor allows you to create definitions under four categories. and then type the supervisor password. click Settings. or whether a supervisor can type a password in order to allow site access. move the slider to the appropriate access level desired. In this course only the following three are referenced: Ratings — Sliders are presented for different categories. The ability to create a password is also available under this tab. Bear in mind that not all content on the Internet is rated. 1. 2. 4. For each category. Click on the Enable button. Display the Tools menu. 219 Section 4-5: Internet Security 219 . Click on the Content tab.) 5. You even have the ability find rating systems on the Web. (If you've already enabled Content Advisor. Approved Sites — Type the Internet address (URL) of a Web site. Select the Internet Options tab.

You can buy a one-year subscription to CyberPatrol for under $40. It allows parents to manage and control children's access to the Internet as well as limit or prevent children from accessing programs. web sites visited. on web pages. advocate hatred. Depending on the Internet service you've purchased. programs launched.cybersitter. They examine every packet that goes into and out of the browser -.  Anti-Defamation League HateFilter: A web filter that blocks sites that. such as games or home finance packages located on your computer. you may already have this feature available for you to use. and protects your privacy on the Web. Commercially-Available Filtering Software Several commercial products are available that allow you to filter certain types of Web sites from displaying in your Web browser. the first place to look for filtering software is your ISP's Web site. filtering routers can also decide the direction in which packets flow. sexual orientation. and search to see if a site is blocked. or even violence towards Jews or other groups on the basis of their religion. Visit the company Web site at: http://www.netnanny. and in newsgroups.into and out of your home -. you can establish a filtering table that contains many rules about which packets are allowed to pass and which are to be dropped. Free Filtering Software Available on the Internet Other than Internet Explorer. CYBERsitter CYBERsitter provides over 30 categories of filtering that are updated automatically. and filtering content by keyword in IRC chat.com/.  We-Blocker: Free software that allows a parent to request a site be blocked globally. Its "content recognition" system recognizes and blocks new objectionable Web sites. There are no recurring fees of any kind.How a Router Can Filter Unwanted Traffic Routers are often the first line of defense against unauthorized access to an Intranet. In addition. or where someone inside your home can visit.com/.spectorsoft. cookies. race. 220 Section 4-5: Internet Security 220 . It can safeguard them against inappropriate language in chat sessions and protect them from divulging personal information online. in the judgment of the ADL.cyberpatrol. CyberPatrol CyberPatrol helps protect against the dangers children face online. sites you deem offensive. or other immutable characteristics. emails sent and received. keystrokes typed. ethnicity. instant messages.  Internet Junkbuster Proxy™ for Privacy: Free software from Junkbusters blocks unwanted banner ads. Parents can override blocked sites.and can control the type of traffic permitted to come inside the home. and maintain a detailed log of all Internet activity and violations. specify allowable times to access the Internet. block a site on their computer. peer-to-peer file searching and swapping. In other words. bigotry.com. Visit the company Web site at: http://www. Visit the company Web site at: http://www. Net Nanny Net Nanny® 5 allows you to control what comes into and goes out of your home through your Internet connection by filtering and blocking Web sites by URL and keywords. Visit the company Web site at: http://www. Other free filtering tools can also be downloaded from the Internet. Spector Pro 5. CYBERsitter is priced under $40.0 Spector Pro monitors and records every detail of computer and Internet activity. Net Nanny® 5 can be purchased for under $40. add sites to block.com/. It contains seven integrated tools that record chats.

Section 4-6: Email By the end of this section. learners should be able to:       Understand the concept of email Understand the parts of an email address Understand the concept of an email client program Define web-based email Define instant messaging Practice the rules of email etiquette 221 Section 4-6: Email 221 .

If you want paper copies. or delete it. you can save it.org Mail Server and Email client software: Rely on one another to both send and deliver email Email client software's INBOX: Text editor used to compose." as it's sometimes referred to. See the chart below. Card. 222 Section 4-6: Email 222 . Postcard. you can print your email messages. Larger packages Email Electronic Text Message." is the process of sending and receiving messages over the Internet. "Snail" Mail What is mailed? Letter. or "electronic mail. receive and manage email A few minutes unless technical problems In what is it delivered? Envelope. or "snail mail. it's also very different. Packet: A piece of text delivered over the Internet Sender: John Doe Recipient: Jane Doe janedoe@gcflearnfree. send. 22222 Who/What delivers it? Mail Carrier/Mailman Where is it delivered? Delivery Time? Mailbox Varies.What is Email? Most people use the Internet primarily to email and surf the World Wide Web. forward it to others. email. etc. electronic pictures. usually 2 days After reading your email. etc Who is it from? Sender: John Doe Recipient: Jane Doe Who is it for? Address? 123 Somewhere Street Somewhere. NC. Simply put. While email is similar to a traditional mail system.

For example.gov www.com www.com Meaning A company or business A non-profit or not-for-profit institution US Governmental agency US Military US Educational institution ISP or Network Provider Examples www. 223 Section 4-6: Email 223 . For example.edu.gov. www.org www. www. jdoe "is located at" gcflearnfree. The second piece.earthlink. and a domain name.com. They are separated by periods. They usually consist of three parts: a user name. Malaysia uses "my.yahoo. See the chart below." Because not everyone uses top-level domains correctly." Consider choosing a user name that protects your identity instead of your first and/or last name.org The domain name usually consists of two pieces of identifying information. 2.org.whitehouse. jdoe@gcflearnfree. they are not always a reliable way to determine an organization's association. www. 3. For example.mil.Anatomy of an Email Address An email address is required to send and receive email. The first piece is the name of the email server and is located to the right of the @ symbol. gcflearnfree is the name of the email server. someone may have already chosen jdoe. Choose a user name that sounds professional and is easy to remember.org 1.org. indicates the top-level domain.army. so have some other choices ready.microsoft. www. John Doe might choose "jdoe" as his username.GCFLearnFree. navy. @ Means "at" and separates your account name and the name of the mail server name.ncsu. an "at" symbol (@). Domain Name: gcflearnfree. it is usually a country code.duke.net .edu. However. Extension . Top Level Domains Top-level domains may help you figure out the type of organization the recipient is associated with. called "dots. Email addresses are different from "snail mail" addresses.net If there is a two-letter extension.org .edu .goodwillenc.mil www.mil .epa.gov . a user name identifies your account on the email server that handles the email. For example. www. usually a three-letter extension. User name: jdoe Located to the left of the @ symbol.

Additional email client software is not required. and relies on an Internet connection to perform some of its operations. Some email clients offer:  Address book/Contacts: Use the electronic address book to track personal information such as name. Save the attachments you receive. and at times. To set up your email client correctly. phone numbers. An email client (sometimes referred to as a composer) is software that runs on a personal computer. "Attach" files (called attachments) to messages you send. Reply to. 224 Section 4-6: Email 224 .  Calendaring: Schedule important dates.  Newsgroup functionality: You can use your email client to access Usenet. tasks. I can send and receive email with someone who uses QUALCOMM EudoraTM. title. if I use Microsoft OutlookTM. such as Hotmail or Yahoo. the time and date it      was sent. and delete messages. Create new messages. appointments. Email clients work with any ISP (Internet Service Provider) that uses standard Internet email protocols. and much more.Email Clients To send and receive email. home and work addresses. email addresses. Email Clients are Different Most email client software allows you to:  Display a list of received messages. Each message header shows you who sent the mail. version 3) server address  SMTP (Standard Mail Transfer Protocol) server address Your Internet service provider gives you this information. These protocols make it possible for people using different email client software to communicate with one another. and electronic reminders. forward. Usenet features a broad range of discussion topics called newsgroups. an email client. both the sender and recipient must have the right tools: an Internet connection. the subject line. an online public bulletin board system (BBS). Free web mail accounts. the size of the message. Select the message header and read the message. rely on an Internet connection and use an email client that appears in a web page. For example. and an email address. you need:  POP3 (Post Office Protocol. Web mail is fully discussed in Lesson 5.

you may have to wait long periods of time to read simple text messages. which may result in a lot of unwanted mail in your INBOX. Web Mail Advantages and Considerations Convenient. 225 Section 4-6: Email 225 . so you can access it with any computer that is connected to the Internet. For example. Keep your web mail password secret and change it often. sometimes called web-based email.)  Determine a user name and password.  Read the Help page if necessary. Accessible. check out www.com. you'll still be able to access your web mail account. is the access point (URL) always available? How much storage space are you allotted? Does it feature an electronic address book? Is your privacy being protected? Waiting. Free web mail accounts such as HotmailTM or YahooTM use an email client that appears in a web page. Web mail is kept on an Internet server. You can also set up new web mail accounts easily. Advertising. most services will affix some sort of advertising line to your email message. Just type in your web mail service's URL and log in. To set up your email client correctly. "For the best free web mail. You can access your web mail account on any computer with Internet access. Privacy. You never know who may want to read your email. (This requires some personal information. If the speed of your computer and bandwidth are slow. functions somewhat like a traditional email client and can include many of the same features.webmail." Also.Web Mail Web mail. Pick a web mail service that best suits your needs.  Sign up for a free account. For example. you need to:  Determine which web mail service you want to use. some web mail providers sell member lists to advertisers. Choice. Web mail doesn't require any special email client software. Not only will you have to view ads as you check your email. Even if you change ISPs.

 Groups can conduct conferences or just 'hang out' online. file transfer. Internet games. You need an Internet connection and software to use instant messaging. (This requires some personal information. Read the Help page if necessary. and you're ready to go.) Determine a user name and password. voice. Turn it off. Sign up for a free account.Instant Messaging Instant Messaging (IM) is another type of email software that is frequently used for chat. Search for others using the service. Download the IM software. Advertising. you type messages back and forth in real time. Add. you need to:      Determine which IM service you want to use. if someone in your contact list is online. Be alerted when others in your contact list log on. View ads as you "message" others. Instant Messaging Features Instant messaging service may include the following features:        Create a contact list (buddy list). Instead of talking. you can chat in "real time. Know who in your contact list is online at any time. Instant Messaging Advantages and Considerations Real time. data conferencing. There may be times when you don't want to be available for chat. If the speed of your computer and bandwidth are slow. Instead of waiting for someone to reply to your email message. An instant messaging service is software that runs on a personal computer. Privacy." Waiting. and exchange web-page addresses. Functions may include: chat. Send and receive messages from those in your contact list. Edit or Delete people from your contact list. message board. Poor typing skills can inhibit IM communication. 226 Section 4-6: Email 226 . you may have to wait long periods of time to read simple text messages. To set up your instant messaging service correctly. Do you want everyone to know when you log on? Difficulty. AOL Instant Messenger and ICQTM are just a few of the instant messaging services available. Chat somewhat mimics a conversation.

-) = wink :-o = shocked. Use emoticons sparingly. Use HTML (Rich Text) sparingly. don't follow up a short statement with 50 exclamation points. since many email clients shorten longer subject lines. easy. many email clients feature Spell check. Here are a few basic guidelines to follow when sending e-mail. Don't use excessive punctuation Let your words express your feelings. surprised 227 Section 4-6: Email 227 . urgent = please read now req = request FYI = for your information For example: Do keep it short It's time-consuming to read through a lot of text looking for specific information. Some consider them too "cutesy" and unprofessional. Make your point and make it short. are keyboard characters used to convey an emotion. To help you. or smilies. Email Don'ts Don't ignore spelling and grammar mistakes It's true that email communication is far more casual than a formal report. it's rapidly becoming a common form of communication in the workplace. Don't bother with excessive formatting Keep it simple. Do include a descriptive subject line A subject line should be a short phrase. Logically organize your message with line breaks when appropriate. People you work with may receive hundreds of e-mail messages a day. cheap. you can include a prefix to help your recipient understand the message. If you like. and somewhat describe the contents of the message. Formatting doesn't matter a whole lot when you are composing a short e-mail message. Examples: :-) = happy :-( = sad .Email Do's Because email is fast. Think of e -mail as a brief telephone conversation. but it's crucial to know when to pay attention to detail such as spelling and grammar. and convenient. Don't use emoticons Emoticons.

Avoid Engaging in a Flame War Let your words express your feelings.. Immediacy Although e-mail is much faster than "snail mail. email can complicate communication." AND IS CONSIDERED RUDE." don't assume that your e-mail message will be answered 30 seconds after you send it. and hearing the emotion in someone's voice all help you understand of the intention of the statement being made. Non-verbal clues such as facial expression. And remember. Everything is on record. If you typically address someone using Mr. Print the important stuff (directions to a company meeting across town. treat each message individually. Before you send that next email message. Logically organize your message with line breaks when appropriate. consider the following: Tone When you are e-mailing friends. 228 Section 4-6: Email 228 . Printing E-mail (electronic mail) cuts down on the amount of paper you have to deal with on a daily basis. Don't Spam While you may enjoy passing e-cards and jokes along to your friends and family. don't make a habit of sending this kind of mail to your coworkers. If you're not careful. When e-mailing at work. Treat others as you would like to be treated. body language. a casual tone is fine.Mind Your Manners When you communicate face-to-face. Generally. IT'S CALLED "SHOUTING. Think Twice Keep it simple. flight information). Keep this in mind when you e-mail at work. sarcasm is often misunderstood in electronic communication. Use HTML (Rich Text) sparingly. then do so in your e-mail message. Some companies monitor employee e-mail. dress. don't follow up a short statement with 50 exclamation points. be courteous. you pay attention to what is said and how it is said. Avoid "Shouting" AVOID USING ALL CAPITAL LETTERS. or Ms. Electronic communication is very different. And Finally… Privacy E-mail is not a private form of communication. Formatting doesn't matter a whole lot when you are composing a short e-mail message.

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