Bridges to Digital Excellence

Basic Computer Skills Training

Bridges to Digital Excellence

Basic Computer Skills Training

Table of Content

Bridges to Digital Excellence

Basic Computer Skills Training
Content for this training manual was taken from the GCF Global Learning website. Some content was altered due to size, grammatical errors, or relevancy. GCF Global Learning owns the copyright to all the content in this manual. This training manual was compiled into print format by Rebecca Shuler, Americorps VISTA/Program Manager. Please visit their website for further courses: www.gcflearnfree.org

©1998-2007 GCF Global Learning. All rights reserved.
Revision 3 - June 2007

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Table of Content

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................. Data Storage .................................. Input and Output Devices ........................... 18 o Types of Computers ....... 4 2.......................................................................................................................................................................................................................................................... 10 o Output Devices .. 4 o A Brief History of Computers .................. 1 1............................................ 24 o An Overview of Installing ............................................................................................................................................... 8 o Using the Mouse ....................................... 12 o Modems ...................................................................... 22 o Types of Software ......................... 21 o What is Software? ................................................................................... Cleaning a Computer .................................................... 13 3......................... CD-ROM Drives and More ...................................................................... 15 4............... 14 o Storing Information ............... 8 o Scanners ............... 22 o Licensing Basics ........................................................................................................................................ 8 o The Keyboard ......................... 19 5................................................................................................................................ Software .................................................................................................................... 24 6................................................................................. History of Computers .......................................................................... 3 o What is a Computer ............................................................................................................................................... 23 o Software Piracy ................................................................................................................................................................................................................................................. 9 o Microphones and Joysticks .......... 27 iii Table of Content iii ...... Types of Computers ............................................................................... 11 o Printers ................................................................................................................................ 14 o The Central Processing Unit ........... 19 o Thinking of Buying a Computer? .................................................................................................................................................................................................................................................................................................................................................................................................................................................. 10 o Digital Camera ............................................................................................................................................... 14 o Floppy Disk Drives..................... 13 o Motherboards and Expansion Cards .. 17 o PCs and Macs ..............................................................................................Bridges to Digital Excellence Basic Computer Skills Training Contents Section 1: Introduction to Computers....................................................................................................................................................................................................................................................................................................................................................................................................... 11 o Monitors ............................................................................................................ 11 o Speakers and Earphones ........................................................................................... 4 o Parts of the Computer ............................................................................................................................................................................... 23 o Types of Licenses ............................................................................ 18 o Personal Data Assistants and Email-Only Devices ............. 23 o Software Upgrade .... 7 o Input Devices ...................

... 32 o Exploring Programs ... 40 o Tiling and Cascading Windows .......................................................................................................................... Desktop and Start Menu ............................................................................................................... 50 5...................................................................................................... 37 o Windows XP Bars and Buttons ................................................................................... 57 o Placing Files in the Recycle Bin ..Section 2: Introduction to Windows XP .................................................................................................. 39 o Moving a Window Using the Title Bar .............................................................................. and Restoring Windows ........... Renaming.......... 54 6..................... 54 o Selecting More Than One File or Folder ............................................................................................................................ 49 o Creating................................................................................. 57 o Retrieving Files from the Recycle Bin .................................................................................................................................................... 31 o The Windows XP Desktop ........ 50 o What is a Drive? ...................... 52 o Exploring My Computer .............................................................................................................................................................................................................. 35 2..................................... 40 o Switching Between Windows ................................................................................. 34 o Log Off and Switch Users ..................................................................................................................... 53 o Copying Files and Folders ............................................................................................... 33 o Launching Internet Explorer From the Start Menu ............................. 41 3...................................................... 55 o What is a Shortcut? ............... 52 o Exploring Windows Explorer ................................................................................................. 39 o Sizing Windows .............................................................. Maximizing......................... 57 iv Table of Content iv ............ Customizing Windows XP ............................... 53 o Moving Files and Folders ..................................................................................... 41 o Switching Using the Keyboard Method ............................................................... 34 o Understanding Icons ................................. 44 o Set the Time and Date ... 39 o Minimizing.............................................................................. 44 o Navigate the Control Panel ............................................................................. 29 1.................. 48 o What is a Folder? ............................................................... and Deleting Files ..................................................................... 51 o Introduction to My Documents ................... 38 o Scrolling ........................................................................... 32 o The Start Menu ......................................................................................................................................... 47 o What is a File? ..................................................................................................................................................................................................... 48 o Creating.................................. 46 o Customizing the Taskbar ............................................ 45 o Changing the Wallpaper .......................................................................................................................................... 35 o Turn Off and Restart the Computer .............................................................................................................................................................................................. 56 o What is the Recycle Bin? .................................................................................................................................................. Windows XP Windows ............................................................................................... 46 4.......................... 43 o Introduction to the Control Panel ................ Using Files and Folders ................................................. 56 o Adding a Shortcut ................................... 54 o Choosing Views ................................................................................................................................................................................................................................................ and Deleting Folders ............................................................. 57 o Emptying the Recycle Bin ............................................................. Files and Folders ................................................................................................................................................................................................................................................................................................................................................ 45 o Changing the Screensaver ..................... 34 o Understanding the Taskbar ................ Shortcuts and the Recycle Bin ........................................................................... Renaming................................ 56 o Right-Click to Add a Shortcut .....................................................................

...........................................................................................................................................7.................... System Tools ...................................................................................................................................................................................................................... 77 o Help’s Search Function ....................................................................................................... 64 o Changing an Account ............................ 84 o Disk Cleanup ................................................... 92 o Using the Task Pane ....................................................... 68 o Adjusting the Keyboard ................................................................................................................................................. 70 o What is the Accessibility Wizard? ................................................................................................................................................ 72 o The Magnifier ............................................................................................................................................................................................................................................................... 86 o Dealing With an Unresponsive Computer ....... Printers and Faxes ................................................................................................................................................ User Accounts ..................... 68 o Adjusting the Sound .................................................................................................................................................................. 69 o Adjusting the Display ............................................................................................................................................................................. 63 o Understanding User Accounts ............................................................................................................................................... 72 o The Set Wizard Options Page .......................................................................................................................................... 67 o Accessibility and the Accessibility Options Dialog Box ........................................................................................................................................................... 64 o Creating a New Account ............................................. 79 o The Printers and Faxes Folder ............................................................................. 90 o Change in View ....................... 91 o Pull-Down Menus ............................................. 91 o Changing Your Document View ................................................................. 80 o Adding a Printer ............................................................................... 71 o The Text Size Page ................................................................. 74 10................................... 80 o Troubleshooting ............................ 92 o Operating the New Pull-Down Menus ......................... 89 o The Basics of the Word Window ............................................................................................................................................................................................ 65 9.............................. 65 o Changing User Log On/Log Off Procedures ........................ 76 o The Index .............. 74 o The Onscreen Keyboard and Utilities Manager ......................................................... 77 o Support .................................................................................................................... 80 12................ The Word 2003 Window ......................... 61 8......... 87 1................................................... 71 o The Display Settings Page ..................................................................... 64 o Managing User Accounts ............................................................................................... The Help and Support Center ...... 93 v Table of Content v ........................................................................................................................................................................... 83 o What Are System Tools? .................................................................... 76 o Favorites and History ...... 84 o Disk Defragmenter ................................. 85 o The Scheduled Task Wizard ......... 73 o The Narrator ............................................................................................................................................................. Accessibility .. 59 o Opening the Search Companion ...................................................................... 69 o Using MouseKeys ...................................................................................... 86 Section 3: Word 2003 .................................................................................................................................................................................. 69 o The General Tab ............................................................................................................................................................. 60 o Previewing Image Files ................................................................................................. 77 11................................. The Search Companion .................... 75 o Opening the Help and Support Center ........................................................................................................................................................................................................................................................................................................................................... 60 o Using the Search Companion ...................

................................. 102 o AutoRecovery .................... 128 o Use of Symbols ................................ 129 vi Table of Content vi ............................................................... 123 5.......................................................................................... 106 o Moving the Insertion Point ............................................................ 123 o Delete Header and Footer ............................................................................................................................... 106 o Selecting Text .... 121 o Adjusting Tabs and Margins on the Ruler ....................... 113 o Aligning Text ............Ctrl + Y ..................................... 103 3.............................................................................. 126 o Font Dialog Box ................................................................................................................................................................ 111 4................................................................................................................................................................... 114 o Line Spacing ....................................................................... 107 o Troubleshooting Selection Techniques ............. 102 o The Document Recovery Task Pane ............................................................................................................................................................................................................ and Underline .................................. 100 o The Open Dialog Box .................................................................. 120 o The Ruler ......................................................... 117 o Creating Columns Using the Columns Dialog Box ............................................................ 117 o Working With Columns ................................. 103 o Preventing Lost Work .. 96 o Creating New Files ............................................................................................................... 109 o Moving and Copying Text and Graphics .................................................................................................................................................. 99 o Opening an Existing File .................................................................. 120 o Hanging Indents ................................................................................................................................................. 123 o Header and Footer Toolbar ............................................................................................................................................................................................ Working With Text ................................................ 115 o Paragraph Dialog Box ....................... 116 o Paragraph Spacing ...................................................................................................................................................................................................... Formatting Text ...................................................................................... Working With Word Files .........................................................................................................................................................................................................................................................................................................Ctrl + Z .................. 116 o Using Page Setup to Specify Margins ............................................................. 126 o Using Color ............. 96 o Creating New Files Using Templates ............ 125 o Formatting Toolbar ................................................................................................ 95 o New Files ................................ 101 o Recovering Lost Work .................................... Italics................................................................................ 106 o Backspace and Delete ............................................... 126 o Bold........................................................................... 97 o How to Save a File ............................................................................................................................................................ 108 o Using Undo ................................. 127 o Font Size ............................................................................. 105 o Inserting Text ............................................................................................................................................................................................................................. 121 o Setting Tabs............................. Indents....................................................................................... and Margins Using the Ruler ...............................................................................2............................................................. 100 o Opening an Existing File Using the Task Pane .... 122 o Insert Headers and Footers ....... 110 o Copying Multiple Items .......... Setting Up the Page .................................................................................................................................................... 98 o The Difference Between Save and Save As .................................................................................. 110 o Copying or Moving a Single Item .................................... 119 o Indent Text .................................................................................................................................................................................................. 111 o Drag and Drop ............. 109 o Using Repeat ...................................................................................................................................................................................................................

..................................................................................................................................................................... 135 o Spell and Grammar Check .............................. 131 o Create Bulleted and Numbered Lists ................................................................................................................................................................................................................................. 148 o Formatting Drawing Objects ............................................. Spelling and Grammar ................ 161 o A Brief History of the Internet .................................................................................................................................................................................................................................................................................... 134 o Find and Replace ............................................................................................... 130 o Bullets and Numbering ........................... 163 vii Table of Content vii .................................................................................... 150 o Changing the Appearance of Your Pictures .. 137 o Using the Thesaurus ......................................................................................... 163 o Clients ...................... 148 o Inserting Clip Art ........................................................................................ 133 o AutoCorrect ................. 149 o Inserting Pictures From Your Computer ..................................................................... 157 Section 4: Introduction to the Internet ............................................................................................................................................................... Inserting Items Into a Word Document ............. 162 o What is the Internet .... 131 o The Bullets and Numbering Dialog Box ............................................ 137 7.................. 155 o Page Setup ............................................................................................................................................................ 156 o Printing ........................................................................................................................................................................................................... 132 6.............................................................. 141 o Working With Tables .. 140 o The Format Text Dialog Box .............................................................................................................................................. 149 o Moving Clips .......................................................................................................................................................................... 144 o Adding Borders ........................................................... 159 1..................................................................................................................................................... 162 o Servers ......................................................................... 140 o Moving and Resizing Text Boxes .................................................................... Printing .................................................................... 139 o Create a Text Box .............................................................................................. 146 o Introduction to Word Graphics ..................................................... 147 o Drawing Objects .............................................................................................................................................................................................................. 150 o Sizing Handles ............................................................. The History and Definition of the Internet ....................................................................................................................................................................................................................................................................................................................... 157 o Troubleshooting Printing Problems ............................... 151 8.... 153 o Print Preview Toolbar ...................................................................................................................................................................................................................................... 129 o Why Display Non-Printing Characters? ........................... 154 o Editing Text in Print Preview ......................................................................................................... 143 o Inserting and Deleting Columns and Rows .................................................................................................... 136 o Check Spelling as You Type ............................................ 136 o Check Grammar as You Type ......................................................................o Insert Symbols ....................................................... 142 o Custom-Made Tables ............................. 143 o Editing Tables ............................................................................................... 146 o Add Shading ....... 136 o Spelling and Grammar Dialog Box .................................................... 143 o Entering Text ....................... 144 o Resizing Tables .......................................................................................................................................................... 147 o WordArt Drawing Objects ...............................................

........ 169 o Browser Basics ................................................................................. 175 o Setting a Home Pages .................................................................................................................................................. 179 o Creating New Folders ..................................................................... 182 o Customizing Your History List ................................................................ 185 o Print a Web Page .................................................................................................................................... 166 o Internet Service Providers .................................................................................................................................................................................................... 167 o Data Transmission Rates ........................................................................................................................................................................................................................................... 188 o Changing Color ........... 183 o Search ... 187 o Changing Text Size ................................. 188 o Changing Font ............................................. 192 o 128-bit Encryption .................................................... 168 Using Internet Explorer ............................................................................................ o Servers and Clients Communicate ............................................................ 194 Internet Security ...................................................................... 195 o What Are the Threats? ...................................................................... 170 o Refreshing and Stopping Web Pages ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 184 o Copying and Pasting Text .............. 5........ 163 o The World Wide Web (WWW) ...................................................................................................................................................................................................................................................................... 177 o Add to Favorites ... 171 o Search Engines ............................................................................................... 193 o Privacy Tips ........................................................................................................................................................ 196 o How Do You Protect Your Data and Computer? ........................................................................................... 3...................... 165 o Modems and Web Browsers .......... 186 o Highlighting ....................................................2. 166 o The Need for Speed ................................................................................................................................................... 170 o Cache ...................... 178 o Organizing Favorites ..... 190 o Password Do’s and Don’ts ................................. 181 o History ............................................. 194 o Controlling Your Cookies ...................................... 183 o Saving Pictures ........................................................ 172 o Customizing Toolbars ........... 173 o Understanding Tabbed Browsing ............... 167 o All About Bandwidth ................................. 185 o Emailing Links ....................................... 180 o Renaming and Deleting Favorites .................................................................................................................... 191 o Secure Sockets Layer (SSL) ........................................................................... 167 o What Type of Access is Available to You? ............................................................................................................................................................................................................ 190 o E-Commerce ...................................................................................................................................................................... 171 o Toolbars ........................................................................................................................................................................................................................................................................................................................................... 176 o Access Favorites ..................................................................................................................... 172 o Status Bar and Favorites Center ................ 193 o Cookies ........................................................................... 171 o Tips for Effective Searching .............................. 189 o The Importance of Being Safe ......... 164 Connecting to the Internet .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 196 o What is a Virus? Table of Content viii viii ....................... 196 o How Do You Keep Your Children Safe? ................................................................................................................................... 4.................................... 188 Browser Security .........

... 198 o Email Spam .......................................................................................................................................................................................... 216 o Understanding File Sharing and Risks ........................................................................... 203 o How do Anti-Spyware Tools Work? ............... 207 o Free and Commercially Available Anti-Virus Software ................................................................ 206 o Updating Your Windows Operating System ............................................. 225 o Instant Messaging .................................................................. 212 o Create an Internet Use Agreement ......................................... 199 o Understanding the Importance of Anti-Spam Protection ......................................... 208 o Using the Windows Firewall ...... 197 o What is a Worm? .................................................. 214 o Help Children Understand the Risks of Pornography ...................................................................................................................................................... 197 o What is a Trojan Horse? ................................................................. 216 o Help Children Understand the Risks of Cyber Stalking .............................................................................................o What is a Virus? ............. 213 o General Guidelines for Communicating Online .. 201 o Blocking Dangerous Attachments in Microsoft Outlook ................................................................. 223 o Top-Level Domains ............................. 209 o Risks Children Face When Browsing the Internet ..................... 201 o Commercially Available Anti-Spam Software ...................................................................... 219 o Free and Commercially Available Filtering Software ....................................... 215 o Help Children Understand the Risks of Email ..... 205 o The Importance of Anti-Virus Protection .............. 221 o What is Email? .................................................. 227 o Manners ................................................................................................................................................................................................................. 216 o Understanding Risks in Computer Games and Other Downloads ................................................................................................................ Email ............................................................................................................ 199 o Hackers .......................................................................................................... 218 o Defining Security Zones With Internet Explorer ................................................................................. 207 o The Importance of Firewall Protection ................................................................................................... 202 o The Importance of Anti-Spyware Protection ................................................................................................................................................................................. 220 6............................................................................................................................... 217 o How Filtering Software Works ......................................................................................................................................................................................................... 226 o Email Do’s and Don’ts .................... 208 o Using Your Router as a Firewall ................................................................................................... 201 o Free Anti-Spam Tools on the Internet .................................................................................................................................... 203 o Free and Commercially Available Anti-Spyware Software ........................................................................... 224 o Web Mail ..... 208 o Shopping on the Internet ............. 223 o Email Clients ............................................................ 218 o Using Content Advisor to Control Access ................................................................................................................. 211 o Guidelines for Parents ............................................................................................................ 206 o What Does Anti-Virus Software Do? ...................................... 214 o Help Children Understand the Risks of Online Communication ........................................................................................................................................................................ 211 o Learning to Recognize Quality Web Sites ................................................................................................................................................................ 228 ix Table of Content ix .................................................................................. 199 o Identity Theft ..................................................................................................................................... 197 o Hoaxes ....................................................... 201 o Digital Signatures and Digital Certificates .......................................................................................................... 222 o Anatomy of an Email Address? ....................................... 208 o Free Firewalls on the Internet .....................................................

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learners should be able to:  Define "computer"  Discuss the history of computers  Name the parts of a computer 3 Section 1-1: History of Computer 3 .Section 1-1: History of Computers By the end of this section.

A tower case. The first personal computers or PCs were introduced in the 1970s. and desktop publishing. pictured below. Parts of the Computer A computer is made up of several different parts. It resembles a typewriter keyboard. get your groceries scanned at the store or use a calculator. and are 50. It measured 18 feet by 80 feet and weighed 30 tons. accounting." You can use a computer to type documents. and surf the Internet. notebook-size laptop computers and hand-held Personal Digital Assistants (PDAs) have become popular. the Electronic Numerical Integrator and Computer (ENIAC). send email. Computer cases come in different shapes and sizes. A Brief History of Computers The first electronic computer. The keyboard lets you type information into the computer.) On the back of the computer case are connection ports made to fit only one type of plug-in device. In recent years. microphone/speaker/auxiliary input ports and printer port (SCSI or Parallel). keyboard/mouse ports. computers play important roles in our lives. 4 Section 1-1: History of Computer 4 . is where the computer displays text and pictures. The front of the case usually has an on/off switch and two or more drives. games. can store a million times more information. presentations. (You'll learn more about the CD ROM drive and 3 1/2" Floppy drive in later sections. and the monitor usually sits on top of it. is tall and sits next to the monitor or on the floor. A computer is a machine that manipulates information or "data. A desktop case lies flat on a desk. PCs came into widespread use in the 1980s as costs decreased and machines became more powerful. which resembles a television. You can also use it to handle spreadsheets. you're using a computer.000 times faster.What is a Computer? Whether you realize it or not. database management. The monitor. The ports include monitor cable port. The computer case is the metal and plastic box that contains the main components of the computer. was developed in 1946. There's also a place for the power cord plug. When you get cash from an ATM. network cable port. Today's desktop computers weigh much less.

Some models have a ball underneath which allows you to easily move it on a flat surface. a mouse has two or three buttons used to move a cursor around the screen. and move objects on the monitor screen.The Mouse The mouse is the hand-held device that lets you point. click. An external modem plugs into the computer and sits on the desk. and touchscreen are alternatives to the mouse. touchpad. More Computer Parts The printer is a machine that prints a paper copy of what you see on the monitor. The mouse and keyboard can also be used together to navigate around the computer screen. Typically. The trackball. a 5 Section 1-1: History of Computer 5 . Most new computers come with an internal modem. you can use your finger or a tool called a stylus to move around the screen. but the ball that helps maneuver the cursor is on top instead of underneath. A trackball is similar to a mouse. A modem allows you to connect to the Internet and communicate with other computers via telephone line. When using a touchpad or touchscreen. The mouse got its name because of its size and shape.

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learners should be able to:  List and describe how input devices work  List and describe how these output devices work .Section 1-2: Input and Output Devices By the end of this section. printers. speakers and earphones 7 Section 1-2: Input and Output Devices 7 .monitors.

The Function keys. and Shift keys are designed to work with other keys. if you're left-handed and want to use your left hand. For example. The Mouse The mouse is the hand-held device that lets you point to objects on the screen. However. click on them. The Home key moves the cursor to the left or beginning of the current line. Scroll Lock and Pause/Break keys are at the far right end of the keyboard. at the far right end of the keyboard. Similar to the curser keys.  The Escape key. To properly use the mouse:      Using your right hand. and press Enter to go to the site. The Control (Ctrl). along the top of the keyboard. the keyboard also features keys that cause the computer to perform specific tasks.  To right-click. The Insert key switches between the insert mode and overtype mode. The Keyboard  The main part of a computer keyboard has alpha-numeric (letter and number) keys similar to a typewriter. and move them. Click. Pressing any one of these keys moves the cursor in the direction of the arrow. place your thumb on the desk or table top on the left side of the mouse Your index (pointer) finger should rest on the left button of the mouse. These shortcut keys allow you to quickly complete a specific task within certain programs. 8 Section 1-2: Input and Output Devices 8 . if             your computer suddenly freezes up. To the right of the regular keys is the cursor control pad. Page Up and Page down take you to the top or bottom of the screen. you can save a file. up to F12. you can type in a website address. They include keyboards. The Enter key carries out commands. called a URL. Place your middle finger on the right button of the mouse. However. allows you to stop a function or action. the mouse buttons can be switched. For example. Alternate (Alt).  Drag an object on the screen by pressing and holding down the left mouse button with your index finger while moving the mouse. joysticks and digital cameras.Input Devices Input devices are connected to the computer through ports or sockets. scanners. There are six keys above the arrows: The Delete key erases the character to the right the cursor. you can use the arrow keys on this keypad to move the cursor. The Backspace key erases the character to the left of the cursor. The Number pad. The Print Screen key takes a "picture" of your screen that you can edit or save using a graphics program. End moves the cursor to the right end of the current line. Left-handed computer users sometimes use their right hand to maneuver the mouse. For example. labeled Esc. while on the Internet. At the bottom are four arrow keys. The Print Screen. When the object is where you want it. are labeled F1. press and release the right mouse button with your middle finger. F1 opens Help in Microsoft Office. Select an object on the screen by pressing the left mouse button down with your index finger and then release the button. resembles a calculator keypad. if you press Ctrl + S at the same time.  To double-click. release the button. you may be able to resume by pressing Esc. F2. Your ring finger and little finger should rest on the right side of the mouse. The insert mode is the normal mode for word processing. rapidly press and release the left mouse button with your index finger. For example. Some of these peripheral devices are used to enter information into the computer.

a USB port. Most flatbed scanners have resolution of at least 300x300 dots per inch (dpi). This saves disk space and saves time when the image moves over the Internet. Most scanners come with a scanning utility and some type of image editing application. you can save it in different formats. 9 Section 1-2: Input and Output Devices 9 . Scanners vary in resolution.or 100-dpi scan is OK. remember:  If you want to scan a picture to put on the Web or to email. The picture loses some detail when you save it in this format so it takes up less of your system's memory. However. is the best if you plan to print an image because no details are lost from the original. Then.JPG. which has the file extension . or sharpness.  Once you scan a picture. or if you scan a smaller original and plan to enlarge it. this format uses more hard drive space. Scan a picture or a document in at the default setting.  Sheet-fed scanners look like a printer and can scan only loose. is easy to email or use on the Web. scan it with different contrast settings until you learn what many of the settings control.TIF. Go through the tutorial or start guide usually found under the Help menu.Scanners A scanner allows you to copy an image into your computer. Pictures Take Up Space The images that you scan into your computer can eat up hard disk space. a 72.  Flatbed scanners look and act like a copy machine. the better the resolution.  A TIFF format. single pages.  A JPEG format. or a SCSI connection. The more dots per inch. The amount of space a picture takes up on your PC is determined by the size and the resolution you use when you scan it. The best way to learn how to use a scanner is to spend some time with it. then you should use the maximum resolution so you don't lose detail. It comes in handy if you want to email pictures of the kids to grandma. There are three main types of scanners:  Hand-held scanners work like scanning guns used at department stores. A scanner is connected to the computer via a parallel port. a 300-dpi scan will give you as much detail as you need. such as an 8 by 10. which has the file extension . Many include software that allows you to turn a printed page into a text document for your word processor. Learn how to use the image editing programs. the images are stored on your PC's hard drive in a digital format.  If you scan a large photo.  If you want to print a snapshot. Explore the image quality controls. To get the most out of your scanner. No matter which connection is used.

This limits the number of pictures you can take before having to erase to make room for new ones. If you don't like what you see. Almost all newer digital cameras use some type of removable storage. 10 Section 1-2: Input and Output Devices 10 . usually flash memory cards or small hard disks. A digital camera is similar to a standard 35 mm camera. and even a floppy disk. A joystick is a lever used while playing a computer game. but it doesn't use film. it uses an image sensor to capture hundreds of thousands of tiny squares called pixels. Storing Your Images Separate devices are used to record and store digital images. (Some computers have internal microphones. It's a handy tool for taking those pictures you want to email to friends or put on the Web. All of these devices can be removed from the camera and plugged into the computer or printer to transfer the images. Older cameras have built-in fixed storage that can't be removed or increased. Instead. you can edit or delete them. and whether or not you have a USB port or a game port. Connect the microphone to the computer and use the computer to record sound.Microphones and Joysticks A microphone is another type of input device. you can also preview your pictures before printing them. When you use a digital camera.) You can also use a microphone to teleconference with another computer user. There are a variety of different joysticks. These pixels make up a photo. If you're looking for a joystick. consider your system's requirements. Flash memory uses chips to store your image files. Digital Camera A digital camera lets you capture a picture in digital (computer-readable) form and lets you transfer that image directly from the camera to the computer.

Output Devices Output devices. Most new computers come with a monitor the size of a small TV. including 15. It's the least expensive printer and doesn't provide the same high quality as that of an ink jet or laser jet printer. Costs Associated with Printers To print.  Ink jet printers shoot tiny drops of ink onto paper. check the manual that came with your monitor. Monitors come in different sizes. However. school work.  A laser printer usually costs more than an inkjet. Let's look more closely at these peripherals: Printers There are three main types of printers:  Dot matrix printers produce characters and illustrations by striking pins against an ink ribbon. and printers are also output devices. located inside the computer case. Monitors The monitor works with a video card. it can print multi -page forms . Some printers use specially coated paper. 19 and 21-inch.a task laser and inkjet printers can't do. such as computer monitors. Speakers. Toner is much more expensive than ink used by inkjets. laser jet printers use toner. To sharpen. a laser printer is less costly to maintain in the long run. They allow you to hear sound and print pages. If you primarily need to print to multi-page forms. However. you can buy a less bulky but more expensive flat panel monitor. but toner lasts longer. which can cost three times as much as regular paper. to allow you to see images and text on the screen. deliver information to the user. If you're a graphic artist who wants photo-quality images. 17. buy a laser jet. the a dot matrix printer will do the job. respectively. They provide good quality printing and can print in color. earphones. brighten or center your display. Your monitor has an on/off button and control buttons (visible or behind a small panel) that allow you to change your monitor's display. An ink jet is fine for home use. If you do a lot of printing. or business documents. 11 Section 1-2: Input and Output Devices 11 . It produces better quality black text documents and usually turns out more pages at a lower cost per page than inkjets.

Most modems come with fax capabilities and are available in different speeds. like the one pictured below. lets you communicate with other computers through phone lines. A cable modem allows you to connect your computer to a local cable television line and is about 26 times faster than a standard 56K phone modem. often come in sets of two or may be built into a computer monitor. Plug earphones into your speaker. Modem Plays Dual Role The modem. used for input and output. Earphones are output devices. or case to listen to music. movie clips and other media. 12 Section 1-2: Input and Output Devices 12 .Speakers and Earphones Speakers are devices that connect to a computer and make sound and music audible. Computer users who want more speed may replace a dial-up modem with a cable Internet connection or DSL Internet connection. monitor. A cable modem can be added to or integrated with a set-top box that provides your TV set with channels for Internet access. Speakers. For example. a modem allows your computer to connect to the Internet. 56K modems are the fastest type of modem you can use on a standard phone line. In most cases. cable modems are furnished as part of the cable access service and are not bought directly and installed by the subscriber. so you can see this section and send email. It is nearly equal to the data rate available to a DSL subscriber.

learners should be able to:   Discuss data storage Define computer short-term and long-term memory 13 Section 1-3: Data Storage 13 .Section 1-3: Data Storage By the end of this section.

When you use a word processing program. A megabyte is about one million bytes. called a microprocessor. is another type of expansion card. consider that a printed page of single-spaced text contains about 3. this silicon chip is about the size of a fingernail. This short-term memory disappears when the computer is turned off. The sound card. or start an application. you're sending instructions to the CPU. your computer's video card is an expansion card which plugs into the motherboard. and do not require a separate sound card. The hard disk drive is the data center inside of the computer.. The microprocessor determines how fast a computer can execute instructions. audio and more. All of your programs are stored here. Hard disk speed determines how fast your computer starts up and loads programs. Its job is to carry out commands. also called an audio card. To put this into perspective. click the mouse. or millions of instructions per second. The more RAM you have. you are saving it to long-term storage. you need to know about bits and bytes.024 megabytes. A bit is the smallest unit of data in computer processing. and IBM. It lets the computer play sounds through speakers. Storing Information RAM (Random Access Memory) is your system's short-term memory. This is longterm storage. A gigabyte is 1. Data is temporarily stored here until you save your work to the hard disk. RAM is measured in megabytes (MB) or gigabytes (GB). so always save your file before turning off the machine. Intel. Located inside the computer case. Whenever you press a key. and AMD are the two main CPU manufacturers for PCs. memory. the faster you computer performs. An expansion card is a card which you can install to expand a computer's capabilities. One MB holds about 400 pages of single-spaced text. It's a thin plate that holds the CPU (Central Processing Unit). For example.000 characters. The PowerPC microprocessor. The Central Processing Unit The Central Processing Unit (CPU). When you save a file. is the brain of the computer. developed by Apple. and expansion cards to control the video. A byte is a group of eight bits. 14 Section 1-3: Data Storage 14 . To understand megabytes and gigabytes. A microprocessor's speed is measured in megahertz (MHZ). The hard disk is called the C drive on most computers. Some motherboards feature integrated sound. The motherboard connects directly or indirectly to every part of the computer.Motherboards and Expansion Cards Here are some of the components that make your computer work: The motherboard is the computers main circuit board. More About Storing Information The hard disk drive (also called the hard disk) on your computer is where information is stored permanently. is used in Macintosh personal computers. Motorola. the computer loads the instructions from long-term storage (your hard disk) into short -term memory.

Various versions of the Zip can connect to the computer via the parallel port. Sometimes called a diskette. (Recording information on a compact disk requires a special type of drive. a slot on the computer case. CD-RW discs may be written. while CD-R discs may be written only once.) A CD writer is a device that can write CD-RW (Compact Disk ReWritable) and CD-R (Compact Disk-Recordable) discs. ROM (Read-only memory) means you can access the programs or data stored on CD-ROMs but you can't write or store your own data or programs on them. 15 Section 1-3: Data Storage 15 . These drives are becoming outmoded as CD-R drives become more common. USB. The terms CD-RW and CD-R may also refer to the CD writer itself.up to 650 MB or the equivalent of about 450 average size books. The floppy disk drive. it can store 720 KB to 1. or to the disk drive. That's about 360 to 720 pages in a book. CD-Rom Drives and More You can also use your floppy disk drive and other drives for long-term storage. compatible with many laptop brands. known as A Drive. SCSI port. is also used for storing data. and read CD-ROM discs.44 MB of data. erased and rewritten. A CD-ROM (Compact Disk Read-Only Memory) drive accesses information on a CD-ROM similar to how a CD player accesses music from a CD.Floppy Disk Drives. all types of CDs. DVDROM drives can read DVD discs. The floppy disk is the tool used for these tasks. A Zip drive stores 250 megabytes on disks similar to floppy disks. and can display movies from digital video discs. is used for data transfer and software installation. Expansion-bay versions of the Zip drive. DVD-ROM (Digital Versatile Disc Read-Only Memory). are also available. The floppy disk drive. but Zip drives cannot read or write standard floppy disks. refers to the DVD media itself. IEEE 1394 (Firewire) or internally via the IDE interface. CD-ROMs hold much more information than floppy disks .

16 Section 1-3: Data Storage 16 .

Section 1-4: Types of Computers By the end of this section. learners should be able to:  Discuss the different types of computers 17 Section 1-4: Types of Computers 17 .

A serial port does. we've primarily discussed personal computers. IBM compatibles The first personal computer produced by IBM was called the PC.excluding other types of computers. others can be "transformed" into a desktop computer with a docking station. such as the Macintosh. While some models are full desktop replacements. Both Macs and PCs are personal computers. sometimes called a notebook computer because of its size. trackball or stylus. It's easy to carry and convenient to use in such places as airports. For example. However. was the first widely sold personal computer with a graphical user interface or GUI (pronounced gooey). but there are important differences. The Macintosh Introduced in 1984 by Apple Computer. Mac users represent about 5 percent of the total numbers of personal computer users. Types of Computers During this unit. however. The term PC came to mean IBM or IBM-compatible personal computers -. which supplies connections for peripherals. or Mac. Laptops A laptop computer. It's typically used by businesses or organizations. is a battery or AC-powered personal computer. and coffee shops. The Mac was designed to provide users with a user-friendly interface. they use a touch pad. Macs are especially popular among graphic designers. Microsoft successfully adapted user interface concepts made popular by the Mac. the use of icons or small images to represent objects or actions. the Macintosh. Some of our information also applies to Macintoshes. 18 Section 1-4: Types of Computers 18 . Instead. Note: Our training is intended for people who use PCs and the Windows operating system. there are many other computers that serve a variety of purposes. allow a mouse to be attached. libraries. Laptops users typically don't use a mouse to navigate around the screen. Server A server is a computer or device that manages a network of computers. Laptops usually cost more than desktop computers because of design and manufacturing costs.PCs and Macs Two popular types of personal computers are the IBM compatibles and the Macintosh.

will you be moving around a lot? Would a stationary or portable machine work best?  How much can you afford to pay?  Service and support. Support is help in the form of phone support or training. Users typically must pay an access fee to use these devices. marketed to home users. consider:  What will you primarily be using it for? Emailing or surfing the Internet? Playing games or organizing your life?  Will you be working at home or in an office? Or. where someone comes to your home or office to fix the computer. and managing email. You can add software to both models. On-site service. designed as a near replacement for a laptop computer. and the Microsoft Pocket PC. The Palm can help you easily organize appointments. The two major types of PDAs are the Palm OS Handhelds. addresses. is best. are dedicated to sending. and to-do lists. addresses.Personal Digital Assistants and Email-Only Devices In recent years. can also easily manage appointments. Personal Digital Assistants (PDAs) have also become popular. You may pay for it upfront but it's usually worth it. email-only machines. 19 Section 1-4: Types of Computers 19 . and to-do lists. receiving. Small. The Pocket PC. A service warranty calls for the manufacturer to fix your computer if something breaks. Thinking of Buying a Computer? When trying to decide which computer best fits your needs.

20 Section 1-4: Types of Computers 20 .

Section 1-5: Software By the end of this section. learners should be able to:     Name and discuss various types of software Discuss software licensing and piracy Discuss freeware and shareware Discuss upgrading and installing software 21 Section 1-5: Software 21 .

The operating system (OS) or system software is the most important program that runs on a PC. astrology. Before you buy software. check its hardware requirements to make sure its compatible with your computer. you might use Microsoft Access to analyze your customer information and ordering data. send output to the monitor. you can use a word processing application to write a letter. and a spreadsheet application to track your financial information. For example. sorting or filtering. It allows you to combine text and graphics in a single document. and control peripheral devices such as printers. geography. they may have an open beta available to download. also known as publishing software. Beta software is a version of commercial software that's released before the full version. Types of Software Word processing programs such as Microsoft Word and Corel WordPerfect allow you to create and edit documents. Or. overhead transparencies. Databases utilize tables. Microsoft Excel and Lotus 1-2-3 are two popular spreadsheet applications. keep track of files and directories. such as letters. writing. and creating reports. architecture. reports.What is Software? When you want your computer to perform a task. offers tools for precise control over text and graphics placement. This software can often handle layout for newsletters and other publications. you give it instructions using software. 22 Section 1-5: Software 22 . Quark Express and Microsoft Publisher are desktop publishing applications. math. Presentation software like Microsoft PowerPoint and Corel Presentations is designed for creating on-screen presentations. including card and board games. Software companies use beta software to test the product in the real world and to find and correct bugs before the final release hits the stores. and resumes. With educational software. see the GCF Global Learning sections on Windows. and some image editing functions. your computer becomes a virtual teacher covering such topics as reading. Desktop publishing software. to retrieve data for a variety of purposes. Betas often expire after a period of time. perform complex calculations. and get printed output. see the GCF Global Learning sections on Word. If possible. home design. usually when the full version or the next beta is released. and flight simulation. created by the user. Retrieve data by asking questions. For example. To learn more about applications. An operating system lets you use different types of application software. Software is the name for the applications or programs that run on your computer. landscaping. reports. foreign languages. quilting. and genealogy. Developers sometimes have private beta testing that you can apply to join. and slideshows. Operating systems recognize input from the keyboard. Adobe PageMaker. A spreadsheet application allows you to store information. Excel. Database management software organizes specific information in one or more tables. There's a World of Software Out There There's software for completing just about any task or for engaging in any pastime you can imagine including needlepoint. You can sometimes download a demo from a manufacturer's website or visit a computer store to see it in action. To learn more about operating systems. and science. if you are a business owner. Computer game software allows you to play interactive games on your computer. PowerPoint and Access. try software before you buy it.

Penalties for software piracy can range from fines of up to $250. you are actually buying a license to use the product. End-User copying is one of the most common forms of software piracy.Licensing Basics When you buy software. screensavers. Check your End User License Agreement (EULA) for details. you must reimburse the producer of the program as noted on the documentation that comes with the program. Software Piracy Software piracy is the illegal distribution and/or copying of software for personal or business use. The licensing options vary. no technical support and no legal right to use the software.This is a license that allows you to use a program at no cost. Shareware is copyrighted and includes games. Some software companies offer volume licensing or volume purchasing.  A multiple-user license . Don't make copies of software (including fonts and images) other than allowed by the license agreement.  Single-user license . Compaq or Gateway) may not be transferred under any circumstances. In a multiple installation situation. It can even carry viruses. is another form of software piracy. An organization can save a lot of money if they choose to buy multiple product licenses. Network versions are installed on a server and may allow a specified number of users to access the programs concurrently. a certain number of copies are installed on several machines. Register your product. Avoiding Software Piracy      Keep your receipt as proof that you bought legal software. 23 Section 1-5: Software 23 . While it may not seem like a big deal. To use the software legally. Types of Licenses  Freeware (public domain) . the license comes in the box or appears online when you install the software. When you buy software at a store. use. this license grants you use of the program.  Shareware . However. Consumers who buy counterfeit software get no warranty. and more. Don't install or copy software onto more computers than allowed by the license agreement.When you buy the product. you must comply with the End User License Agreement (EULA). That's the agreement that appears during the installation process.This license is intended to be used in a network or multiple-installation situation. Freeware is copyrighted software that you can download. This is a standard license for a business or organization. utilities. word processors. Counterfeiting. depending on the product and the size and type of organization. many Microsoft products distributed by original equipment manufacturers (OEM) (companies such as Dell.This license allows you to download and sample shareware for a trial period. or extensive duplication and distribution of illegally copied software. Don't rent or lease the software. In some cases. A software product license gives you the legal right to run a software program on your computer.000 and imprisonment of up to five years. Check the EULA that came with the OEM products to determine transferability. and legally pass around to others. you may permanently transfer your rights to software that you have bought and used. sharing software with others violates federal copyright law. If you continue to use the program. It typically involves friends loaning disks to each other or organizations not reporting the total number of software installations on computers. This license is typical for a home user. not the programs themselves.

Visit the software manufacturer's website. If you are considering an upgrade. You can opt out of receiving such notices. read the instructions carefully before installing and upgrading software. you might see an "Install Now" button like the one below for the Macromedia Shockwave Player. A dialog box shows the progress of the installation on the C:drive: 24 Section 1-5: Software 24 . and/or visit a computer store to see the product in action. while others require a fee. As you are installing. To get a software upgrade:  Load a CD-ROM and install the upgrade. Some upgrades are free. promotions. do research and decide if you need and can afford these features. A CD is convenient if you need to re-install the software later. A desktop shortcut allows you to launch a program without going to the Start menu or other location on your computer. A software upgrade is software that typically includes new and enhanced features to simplify computer tasks. How do you know when an upgrade is available? If you register software. you provide your mailing address and e-mail address so you'll be notified when a new version of the software is released. Patches work only if you own the software. Then. An Overview of Installing Most software comes with an installation wizard that provides on -screen step-by-step instructions for loading software.Software Upgrade Those who have purchased a software license agreement may want to upgrade the software at some point. An upgrade costs less than the full version of the software. read PC magazine reviews. you may be asked where you want to install the program and if you want to create a shortcut on your desktop. If you're downloading from a website. The software publisher may also allow you to download corrected versions of software. During the installation. Either way. Click the button to begin the installation process. click through the dialog boxes that appear. and special offers. You can also get notified about product updates. OR  Download the software from the manufacturer's website. These "patches" are pieces of computer code that replace the faulty code in your software. you are putting parts of a program in different folders on your computer.

personal computer users often neglect this necessary task. and the program's location. That means that you still need to insert the disk each time you want to run the program. you can install a new Windows application using the automated Setup program included in most programs. Keep a Record and Watch Out for Incompatibility Keep a record of the software you install. too.  Always back up or copy your files to a floppy disk or CD so that they will be recovered if your computer fails. This may seem like a lot of work. don't try to install new software while you have many other applications running. most applications feature on-screen instructions. Write down any messages that appear on the screen during or after the installation. Click the Install button. While backing up is usually routine for businesses.  First. They simply can't get along. What you do before the actual installation plays a major role. title.Help the Installation Go Smoothly The installation of new software can be as complicated as you choose to make it. the driver for your printer or other peripherals may need to be updated. Close all applications.      If it doesn't start automatically. or d:\setup if using the CD-ROM drive. If you change your operating system. Follow the tips to make the process go smoothly. Choose Run. any serial or registration numbers. Sometimes errors occur when you load new software or upgrade software. but it will be helpful if you start having technical trouble. close your anti-virus program and shut down your Internet connection. you will have to launch the Setup program manually. To install a Windows application:     OR Insert the installation CD in the CD-ROM drive (or another drive that reads CDs). Follow the on-screen instructions to complete the installation. A driver converts the instructions of the operating system to messages that the devices on your computer can understand. make sure you scan it for viruses first. Click OK. Drivers that don't work well together could be causing the conflict. Record dates. 25 Section 1-5: Software 25 . However. Some programs aren't compatible. in the Run dialog box. you do a partial installation. You'll learn more about this tool in Unit 3. For example. Click Start. The setup program starts automatically. This utility can prevent or fix many common disk problems. The computer will prompt you if you need to insert the disk. Sometimes when you install software.  Run Scandisk to help make sure your computer is in good shape before you install additional software.  If you are downloading software from the Internet. The Installation The process of installing new software varies based on the software. Type a:\setup if using a floppy disk.

26 Section 1-5: Software 26 .

learners should be able to:  Clean a computer 27 Section 1-6: Cleaning a Computer 27 .Section 1-6: Cleaning a Computer By the end of this section.

Giving Your Computer a Long Life Cleaning your computer and doing preventive maintenance. use a paper towel or soft. Since it generates a lot of heat. Don't eat or drink while working at your computer. pop out the tracking ball by either popping off the cover or unscrewing it. depending on your mouse brand. the better. Make sure to turn off your PC and unplug it before doing this or any of the cleaning described in this section. Spray the cleaning solution (diluted ammonia cleaner or glass cleaner) on a paper towel or anti-static wipe. the milder the solution. Avoiding problems saves you money in the long run . clean the tracking ball and the inside of the mouse. Cleaning Computer Surfaces Remember. Preventative maintenance saves you time since it saves you the hassle of dealing with systems failures and data loss.not for laptops. Use an anti-static wipe to lightly dust your monitor and surfaces. Use a can of compressed air with a narrow nozzle to blow out debris from between the keyboard keys and the air intake slots. Cleaning the Monitor Always turn the monitor off and unplug it before you start the cleaning process. Use a cloth moistened with water on your laptop screen. Dust and dirt can cause the fan to fail. these are for regular monitors . Clean the monitor housing and case (not the monitor screen) starting from the top and to the bottom IMPORTANT: To clean the monitor screen. Remember. an internal fan cools your computer. Cleaning the Keyboard. Turn the mouse over. So. However. 28 Section 1-6: Cleaning a Computer 28 . such as scanning for viruses. Pour the alcohol onto a paper towel or anti-static wipe . Don't use furniture cleaners or strong solvents. dust is your computer's enemy. Keep it Cool and Neat Don't restrict the airflow around your computer. You can also buy monitor-cleaning cloths. you can clean them with rubbing alcohol. You can also use an anti-static wipe with rubbing alcohol to clean your mouse. (Check the label). lint-free cloth moistened with water only. avoid putting your computer in an area with a lot of dust and don't stack papers. A safe cleaning solution for computer surfaces (not computer screens) is ammonia diluted with water or glass cleaner comprised mostly of ammonia and water.cutting down on the amount of money you spend for new components or repairs. Liquid spilled on your computer or monitor can harm the components. Then.not directly on the surface you want to clean. books or other items on or around your computer. helps keep it running smoothly. Mouse and More If your keyboard keys get dirty.

29 I want to put another page number on here so here I go 29 .

30 I want to put another page number on here so here I go 30 .

For example. fun and easy to use. and a spreadsheet application to track your financial information.Section 2-1: Desktop and Start Menu By the end of this section. learners should be able to:         Discuss the parts of the Windows XP desktop Discuss the parts of the Start menu Locate the Taskbar Locate the Recycle Bin Log off and switch users Restart and Turn off the computer properly Launch programs from the Start menu Launch Internet Explorer from the Start menu Windows XP is an operating system that lets you use different types of applications or software. This type of system is popular because it's logical. meaning it can run several applications at the same time. 31 Section 2-1: Desktop and Start Menu 31 . It has pictures (graphical) that you use (user) to communicate (interface) with the computer. Multitasking allows you to view this section on the Internet at the same time that you practice using other applications with Windows XP. it allows you to use a word processing application to write a letter. Windows XP is a graphical user interface (GUI). This operating system has multitasking capabilities.

The Start Menu To begin exploring Windows XP. and Run. The left side of the Start menu lists programs. The Start button allows you to open menus and start applications. and the right side allows access to common Windows folders (My Documents. applications. the Internet. Your desktop's appearance may vary from the example shown below.  Icons (or graphical pictures): represent applications. The Start menu is your gateway to the applications that are on your computer. such as system components. When you click the Start button. Windows XP uses a desktop for the standard interface.The Windows XP Desktop Like previous versions of Windows. the Recycle Bin. Learn more about using the Taskbar in a later section. etc. and other parts of the operating system. The desktop contains:  Start button: one of the most important tools you will use while working with Windows XP. 32 Section 2-1: Desktop and Start Menu 32 . Learn more about the Recycle Bin in a later section. for example). It also provides access to Help and Support. files. the Start menu appears. By default Windows XP provides you with one desktop icon. especially if you bought a computer with XP preinstalled.  Taskbar: primarily used to switch between open windows and applications. click the Start button. Search. Think of the desktop as a workspace where you can access everything you need to operate your computer.

 To exit the menus.  Click to open the program you've selected. Pop-up menus like this are called cascading menus. In the example below.  Move the mouse pointer to each option. click outside the menu area or press Esc on your keyboard. 33 Section 2-1: Desktop and Start Menu 33 .  Click All Programs and slide your mouse pointer until you've selected the program you want to open (it turns blue). programs with small black arrows beside them will open another cascading menu.  Click (or roll your mouse pointer over) All Programs.)  To close a program. For example. You can easily open a program from the Start menu using the All Programs button.If you select All Programs. If a cascading menu is available. and view the various cascading menus. The Start menu remembers items you've recently opened and places the icon on the Start menu so you can easily open it next time you open the Start menu. click the located at the top right of the window. Simply drag your mouse pointer to make your selection. To explore the Start menu:  Click the Start button. Exploring Programs Programs enable you to do work on the computer. For example. if you recently opened Microsoft Word using Start All Programs Microsoft Word. a pop-up menu appears. the next time you open the Start menu.  Move the mouse pointer to the right and view other cascading menus. the Word program has been selected. (Remember. a small black triangle appears next to the name of the application or function. simply click the Word icon on the left side of the Start menu. a word processing programs such as Microsoft WordPad allows you to create a basic document. To open a program using the Start menu:  Click Start.

Microsoft also uses the Notification Area to remind you when software updates are available for download. Note: You must be connected to the Internet for Internet Explorer to open a web page. Here. Understanding the Taskbar The taskbar is the small blue bar you see at the bottom of your desktop. It contains the Start menu and the Quick Launch bar. Desktop shortcuts are links to files and programs. Click an icon to open a program.  To close a program. another choice on the Start menu.  Choose Internet. when you're printing a document. Other icons appear in the Notification Area detailing the status of your activity. You can add or delete shortcuts without affecting the programs on your computer. a printer icon appears. you'll find the clock and several other icons depending on what you have installed on your computer.  Then. Examples of object icons are My Computer. Click Show Desktop to quickly view your desktop without closing any programs or windows. double-click the icon. which contains icons for Internet Explorer. When you open or minimize a window or program. For example. These icons appear on your desktop and with little arrow in the left corner. These buttons disappear when you close a window. To launch Internet Explorer from the Start menu:  Click Start. To open a program using an icon:  Place your mouse over the icon. Windows Media Player. 34 Section 2-1: Desktop and Start Menu 34 . The box on the right is called the Notification Area.  Text appears identifying its name or contents. the web browser that comes bundled with Windows XP. Shortcut icons allow you to open an application quickly.  Click to open Internet Explorer. These icons allow you to open files and programs on your computer. click the located at the top right of the window.Launching Internet Explorer from the Start menu Internet. and Show Desktop. and Internet Explorer. You'll learn about creating shortcuts in a later section. a rectangular button appears on the taskbar that shows the name of the application. Recycle Bin. Understanding Icons The small pictures on the desktop are called icons. One type of icon is an object icon. opens Internet Explorer.

Click Turn Off. 35 Section 2-1: Desktop and Start Menu 35 .  Switch User allows someone else to log on to the computer. you're taken to a Windows XP logon screen where you're prompted to enter your username and password.  If you choose Log Off.  A dialog box appears asking you if you want to Switch User or Log Off. If you're experiencing computer problems or have installed something new.  A dialog box opens. Windows XP even enables you to log off the computer so someone else can log on without having to restart the computer. Turn Off and Restart the Computer When you've finished using Windows XP.  Click Turn Off Computer. you can simply restart your computer. To turn off the computer:  Click the Start menu.  In any case. Windows XP allows everyone who uses your computer to have separate computer accounts. documents. A computer accounts tracks each person's unique settings. many family members may use the same computer at home while several coworkers may be able to access your computer on a computer network. your applications will continue to run in the background while the new user logs on. Click Restart. be sure to turn off (or shut down) the computer correctly. To restart the computer:  Click the Start menu. your applications will close. If you choose to Switch User.Log off and Switch Users More than one person may use your computer. To log off/switch users:  Click the Start menu and click Log Off. and email accounts. For example.  Click Turn Off Computer.  A dialog box opens.

36 Section 2-1: Desktop and Start Menu 36 .

and Restore buttons Move a window using the Title bar Click and drag to resize a window Tile and cascade windows Switch between windows 37 Section 2-2: Windows XP Windows 37 . Maximize.Section 2-2: Windows XP Windows By the end of this section. learners should be able to:         Recognize and use commonly used Windows XP toolbars Recognize and use commonly used Windows XP buttons Scroll Use and understand the function of the Minimize.

paste. It contains several menus. The toolbar buttons allow you to print.. The workspace is the white area inside the window. or. It looks like a box with an X in it. menus.. This is where you do your work with a program. Depending on what program you're working with. Next to the Close button. Learn more about these buttons in the next section. The rectangular work area for a program. such as writing a letter. which let you see a list of commands. cut. file. The options vary depending on the program. Choosing a menu option followed by an ellipses will open a dialog box. Some menu options are followed by ellipsis. or do other tasks. the example below features many of the elements common in Windows XP. It's displayed as white text on blue background by default. The title bar is the horizontal bar at the top of a window. which feature helpful tools to help you perform tasks.Windows XP got its name from one its most basic elements: the window. The Close button is at the far right end of the title bar. Windows XP Bars and Buttons Windows XP offers several tools. The menu bar is the below the title bar. 38 Section 2-2: Windows XP Windows 38 . and commands that make the operating system easy-to-use. or other task is called a window. The Control menu button is the icon at the far left end of the title bar. Click the Close button to close a window or to exit a program. While Word is a word-processing program. Some Windows XP programs have toolbars across the top of the window. you'll see the Minimize and Maximize buttons. the workspace will appear differently. To the right is an example of a Microsoft Word window. The Control menu button opens a menu you can use to control the window.

39 Section 2-2: Windows XP Windows 39 . The Maximize button. To change the size of a window:  Hover the mouse pointer over any corner of the window. arrow to scroll up.)  The mouse pointer changes into a double-headed arrow. arrow to scroll down.  Click the at a time. Minimizing. or shrink a window using the Minimize. and Restoring Windows Windows allows you to easily enlarge. is used to enlarge a window to cover the entire desktop. Maximize. the maximized window shrinks to its previous size (the size it was before you maximized it). After a window is maximized.  Drag the arrow out or in to make the window larger or smaller. arrows to scroll up one page at arrows to scroll down one page button to open a browse menu. Maximizing. and Restore buttons. Make sure the mouse pointer change into a two-headed arrow before you try to size the window. (You can also place the pointer over the borders of the window. Use the scroll bar to view hidden information. It looks like two windows near one another. the Maximize button changes to the Restore button. To scroll:  Click the  Click the  Click the a time.Scrolling The scroll bar appears at the right side or the bottom of a window when all the information in that window can't be seen at the same time. or maximizing. The Minimize button is among the three buttons at the right end of the title bar. Sizing Windows Sizing window is slightly different from minimizing. If you click the Restore button. restoring. hide. which looks like a small window.  Click and hold down the left mouse button. Note: You cannot size a window if it's been maximized. This button has a small dash (or minus sign). The Minimize button shrinks the window and places it on the taskbar while leaving the program running.  Click the OR  Click and drag the scroll bars to view your document.

To return to your previous window arrangement:  Right-click on a blank area of the taskbar. they appear side by side. If windows are tiled vertically.  Click and hold down the left mouse button. try cascading or tiling the windows. To show the desktop:  Right-click on a blank area of the taskbar. Tiled windows are next to each other. they appear one above another.Moving a Window Using the Title Bar Sometimes a window may obscure an item you want to click on or view.)  Drag the window to the place where you want it and release the mouse button. or Tile Windows Vertically. Tiling and Cascading Windows Sometimes.  Select the Undo command.  Choose Cascade Windows. Tile Windows Horizontally. To move a window:  Place the mouse pointer over the title bar (at the top of the window). To cascade or tile windows:  With two or more windows open. Windows can be tiled horizontally or vertically. right-click on a blank area of the taskbar.  Choose Show the Desktop. If windows are tiled horizontally. moving and sizing multiple windows can create confusion. 40 Section 2-2: Windows XP Windows 40 . (You cannot move a window that has been maximized other than to use the Minimize button. Cascading windows are layered on top of each other. To keep better track of multiple windows.

Switching Between Windows Windows XP allows you to have more than one program open at the same time. To switch between windows:  Open more than one program. one button represents the Outlook Express's open windows. To switch between window using the keyboard method:     Open more than one program or window. A menu featuring file and program icons appears. The window you select becomes the active window. the title bar is light blue. you can also switch between them using the keyboard. Windows XP keeps the taskbar from getting too cluttered. its title bar (and button on the taskbar) is blue. Tab to the window you want to view. 41 Section 2-2: Windows XP Windows 41 . release both keys. when you open Outlook Express. For example. Once it's outlined with a box. Press and hold down the Alt key while pressing the Tab key. OR  Click the program buttons on the taskbar to activate the window you want to work with.  Size the windows so they're open on the desktop.  Click on any part of the window you want to work with. When a window is inactive. When a window is active on the desktop. Simply click the button to select from the pop-up list of open windows. you'll see one button on the taskbar. It groups the buttons when too many accumulate on the taskbar. Unlike previous versions of Windows. However. It also allows you to easily move between open windows. if you have three or more email message windows open. Switching Using the Keyboard Method When you have more than one window open.

42 Section 2-2: Windows XP Windows 42 .

Section 2-3: Customizing Windows XP By the end of this section. learners should be able to:      Navigate the Control Panel Set the time and date Customize the screen with a screensaver and wallpaper Customize the screen resolution Customize the Taskbar 43 Section 2-3: Customizing Windows XP 43 .

For example. The Windows XP Control Panel is divided into Categories. The new Control Panel design provides multiple ways to do something. Clicking this link opens the Display Properties dialog box. the new Control Panel design doesn't provide you with access to every available Control Panel tool . OR  Many folders feature a link to the Control Panel in the See Also dialog box (only in XP view).  Click Control Panel. it will do a lot more for you.  The Control Panel opens. OR  Type Control Panel in the Address dialog box found on any Windows XP window. Windows XP makes this easier than ever with the Control Panel. Navigate the Control Panel If you're used to a previous version of Windows. you'll notice that the See Also and Troubleshooters dialog boxes provides several more related options.Introduction to the Control Panel You don't have to be a computer genius to use Windows XP.  Click the Switch to Category View link to switch back. But first you must learn how to access the Control Panel. the window presents a List of Tasks and related Control Panel icons. If you click a Category. Use the menu bar and toolbar buttons to navigate and further explore Control Panel options. the Display Properties dialog box opens. but if you know something about how to set up some basic features and functions. if you were to choose the Display icon. To access ALL of your Control Panel tools. you'll notice that the Control Panel in Windows XP looks very different. However. Note: Task and Control Panel icons perform basically the same functions. To switch to Classic View:  Click the Classic View link on the left side of your Control Panel. 44 Section 2-3: Customizing Windows XP 44 . thereby making it more user-friendly. The Control Panel features a number of tools that will help you control how Windows XP features look and act. you must switch to Classic View. To access the Control Panel:  Click Start.it only provides you access to the most commonly used tools. However. If you look at the left side of the window. notice that you can "Choose a screen saver" in the Pick a Task list.

and Regional Options. The Date and Time Properties dialog box opens. 2. To change the wallpaper:       Open the Control Panel (located in Start menu). The Display Properties dialog box opens with the Desktop tab selected. Follow above steps 5-9.Set the Time and Date In the following pages. 4. 3. Click the correct date on the calendar. Click OK to close the dialog box. click Change the desktop background. OR 1. Advanced Users:  Click Browse to choose a picture from the My Pictures folder (or navigate to a picture located in another folder. click Change the date and time. 4. The Date and Time Properties dialog box opens. Use the drop down box to set the month and year. Changing the Wallpaper Wallpaper is the background image that appears on your desktop. Windows XP offers many wallpaper choices. 3. Click and select the current time to make a change. To change the time and date: 1. Click OK to close the dialog box. 6. 8. click Date. If necessary. Language.)  Click the Customize Desktop button to alter your desktop icons or display a web page on your desktop. 7. click or use the arrow keys to view the choices. Under Pick a Task. Open the Control Panel (located in Start menu). 2. click the Time Zone tab and use the drop down box to change the time zone. Time. Use the drop down boxes to alter wallpaper position or color. click Appearance and Themes. Under Pick a Category. Choose Adjust Date/Time. 5. Right-click the time in the lower right on your desktop. 9. Under Pick a Task. 45 Section 2-3: Customizing Windows XP 45 . Under Pick a Category. we'll explain how to perform some common Control Panel tools. In the Background box.

 Use the checkboxes to customize its appearance and click OK. Or. The Display Properties dialog box opens with the Screen Saver tab selected. Click the Start Menu tab to switch between the XP Start menu and Classic Start menu.  Click the arrow to open a drop down box.  Click Settings to customize the appearance or your chosen screen saver. To change the screensaver:     Open the Control Panel (located in Start menu).Changing the Screensaver In the early days of computing. Under Pick a Category. click Taskbar and Start Menu. provide some privacy. Click or use the arrow keys to view the choices. but did you know you can customize its appearance? To customize the Start menu:     Open the Control Panel (located in Start menu). 46 Section 2-3: Customizing Windows XP 46 . and enhance or work or home environment. The Taskbar and Start Menu Properties dialog box opens with the Taskbar tab displayed. Under Pick a Category. click Preview to view each option on your computer screen. Under Pick a Task. click Choose a screen saver. (A dialog box will notify you if your choice doesn’t have any options.  In the Wait box. screen savers helped prevent images from being burned into the monitor. Press any key on your keyboard to return to the dialog box. Windows XP comes with several screen savers. click Appearance and Themes. determine how many minutes should pass before your screen saver turns on. screen savers entertain us. Under Pick a Control Panel icon. Click OK to close the dialog box. Customizing the Taskbar You already know about the Taskbar. Now. click Appearance and Themes. Classic Start menu is the Start menu featured in older versions of Windows.

Section 2-4: Files and Folders By the end of this section. learners should be able to:  Create a file  Create a folder  Discuss drives 47 Section 2-4: Files and Folders 47 .

 Choose All Programs Notepad. In fact. Your file is now saved to the desktop. The Save As dialog box appears. There are many different types of files. you can create a file using different programs such as WordPad or Notepad. almost all of the information stored in a computer is stored in a file. Some common file name extensions are:        doc: Word or WordPad document txt: Notepad text file eml: Email file xls: Excel spreadsheet htm or html: HTML file (web page) ppt : PowerPoint presentation mbd: Access database Creating. and your own files. program files. Once you've created a file. be sure your document is saved as a text document. Name your document new document. Each file is given a filename and has a three-letter filename extension that identifies the file type. In the Save as type drop down box. you can rename it. Renaming."  Choose File Save from the menu      bar (Ctrl + S). 48 Section 2-4: Files and Folders 48 . Save your file to the desktop. (The filename and filename extension are separated by a period. Different types of files store different types of information. To create a file using Notepad:  Click Start. Accessories  Notepad opens.) For example. "This is my new document.What is a File? Files are collections of information. and Deleting Files With Windows XP. letter to John. including operating system files.doc. a document created using WordPad might have the file name. Click Save.  Type.

To rename a file:       Locate your file (in this case. Right-click the file icon. The file is renamed. Type a new name and press Enter. OR  Right-click the My Documents icon (on the desktop). View. Choose Delete. All Windows XP folders include the following features:  Title bar: contains the name of the folder  White space: displays contents of the folder (folders and files)  Menu bar: contains the File. Favorites. Search.  The My Documents folder opens. To delete a file:     Locate your file (in this case. the file is located on the desktop).  Choose Open. the file is located on the desktop). 49 Section 2-4: Files and Folders 49 . OR  Open the Start menu and choose My Documents. To open and view the contents of the My Documents folder:  Double-click the My Documents icon on the desktop. and  File and Folder Tasks list: a convenient list of tasks Help menus. A Confirm File Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin.  Details: describes the folder  Address bar: shows current folder location. To keep your files organized. Edit.  Navigation bar: contains the Back. Over time. Right-click the file icon. What is a Folder? When you first start using Windows XP. ready to be retyped. The filename is highlighted in blue. Up. and Views buttons. Choose Rename. Forward.  The file is moved to the Recycle Bin. Use the drop down arrow to navigate your computer's places. Tools.  Choose Yes. you'll create MANY files.  Other Places: convenient list of your computer's places Folders. you may only create a few files. create folders.

 Choose Rename this folder from the File and Folder Tasks menu.  Click the folder icon.Creating. is hardware on which you can store files and folders.  If your computer has a CD ROM drive.  Your hard drive (the drive inside your computer) is known as the (C:) drive. The folder name is highlighted in blue. ready to be retyped. more descriptive name and click Enter.  Type a new name and press Enter.  The folder is moved to the Recycle Bin. you may want to create a folder within a folder. Here. A Confirm Folder Delete dialog box appears asking you if you are sure you want to send the file to the Recycle Bin. Disk drives are assigned a letter. To rename a folder:     Locate your folder.  Choose the Make a New Folder link from the File and Folder tasks menu.  Choose File New Folder. Right-click the folder icon.  A new folder icon appears in My Documents. OR  Open My Documents. Most computer users store their files on the (C:) drive.  Choose Yes. and Deleting Folders At some point. or disk drive. Choose Rename. practice creating a Job Search folder in the My Documents folder.  Choose Delete this folder from the File and Folder Tasks menu. What is a Drive? A drive. OR  Open your folder.  Your floppy disk drive is known as the (A:) drive. Renaming.  Click the folder icon.)  Type a new.  Open your folder. (The default is New Folder. To create a new folder in the My Documents folder:  Open My Documents. with its name highlighted. Right-click the folder icon. OR To delete a folder:     Locate your folder. it is usually called (D:) Choose where you'll save your files during the Save As process. 50 Section 2-4: Files and Folders 50 . Choose Delete.

Section 2-5: Using Files and Folders By the end of this section. and the Recycle Bin Navigate between files. learners should be able to:          Discuss My Documents. My Computer. folders. and drives Move files and folders Copy files and folders Select more than one file or folder Discuss the function on the Recycle bin Put files in the Recycle bin Retrieve files from the Recycle bin Empty the Recycle bin 51 Section 2-5: Using Files and Folders 51 . Windows Explorer.

 To close Windows Explorer. To open Windows Explorer:  Open My Documents. you can quickly reach My Documents in the Start menu or by double-clicking the My Documents icon on your desktop. It also allows you to copy. rename. move.  Click the Folders button on the Navigation toolbar. the file is automatically saved in My Documents unless you've chosen a different folder or drive.  Click the Control Panel icon. scroll until you see the Control Panel icon in the left pane. My Documents includes a few default subfolders called My Music.Introduction to My Documents My Documents is a folder that provides you with a convenient place to store your important files and folders. delete. click the small black X in the upper right of the list OR click the Folder button. and manage files.  Practice viewing other folders in the list. rename. To explore Windows Explorer:  With Windows Explorer open. Remember. The contents (of the Control Panel folder) display in the right pane. print. 52 Section 2-5: Using Files and Folders 52 . Exploring Windows Explorer Windows Explorer is a file management tool that lets you create. and delete folders.  A list of folders opens in the left pane. Feel free to use. rename. Very important! When you save a file. or delete these folders. and My Videos. My Pictures.

OR  Right-click the My Computer icon (on the desktop). delete and rename files. select the place where you want to copy the file or folder. click Copy this file or Copy this folder.  My Computer opens. Copying and moving are two useful techniques.  Choose Edit OR Copy. you can create. OR  Open the Start menu and choose My Computer. Locate the file or folder you want to     OR copy in My Documents or its subfolders. THEN  Locate the file or folder you want to copy and choose Edit OR Paste. In the Copy Items dialog box. move. 53 Section 2-5: Using Files and Folders 53 . With this tool.  Choose Open. rename and move folders and copy. Click the Copy button. To open My Computer:  Double-click the My Computer icon on the desktop. It also allows you to gain access to other system tools. (Ctrl + C)  Right-click the file or folder and choose Copy. Under File and Folder Tasks. To copy a file or folder:  Open My Documents. Copying Files and Folders Windows offers several ways of working with files and folders. print. (Ctrl + V)  Right-click the file or folder and choose Paste.Exploring My Computer My Computer is another tool you can use to manage files and folders. Click the file or folder you want to copy.

select the place where you want to move the file or folder.  The files or folders darken as they are selected. To move files and folders:  Open My Documents. Choose your view. small icons. Click the Views button.  Locate the file or folder you want to copy and choose Edit Paste. or as a list with details including size. Choosing Views You can choose how you want to display files and folders. OR  Choose Edit OR Cut. and click the last file. A large black dot appears next to your current choice. press and hold down the Shift key. To choose the view for your files or folders:     Open My Documents.  Copy or move the file or folder using one of the methods explained on the previous pages. (Ctrl + V) OR  Right-click the file or folder and choose Paste.Moving Files and Folders Moving files and folders is relatively easy using My Computer or Windows Explorer. click Move this file or Move this folder. click the first file. 54 Section 2-5: Using Files and Folders 54 . Locate the file or folder you want to move in My Documents or its subfolders. type and date last modified. (Ctrl + X)  Right-click the file or folder and choose Cut.  Click the file or folder you want to move. tiles. Display them as thumbnails. Selecting More Than One File Or Folder To copy or move more than one file or folder:  Hold down the Ctrl key and click to select the files or folders you want to move or copy. A drop down menu appears. All of the files will be selected.  Under File and Folder Tasks. The file or folder darkens when you select it. as a list.  In the Move Items dialog box. large icons. To select a consecutive group of files.

Section 2-6: Shortcuts and the Recycle Bin By the end of this section. learners should be able to:  Define a shortcut  Add a shortcut  Use the Recycle Bin 55 Section 2-6: Shortcuts and the Recycle Bin 55 .

 Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag the shortcut onto desktop (in the left pane). To add a shortcut to the desktop using Windows Explorer or My Computer:  Open Windows Explorer or My Computer.  Release the left mouse button and a shortcut is moved to the desktop. Right-click the file.What is a Shortcut? A shortcut offers a way of doing a task more quickly such as starting a program or accessing a document. A pop-up menu appears. you will learn three ways to create a shortcut.  Click the file.  Resize the window so you can see the desktop. Choose Create Shortcut. Choose the one that works best for you. To add a shortcut by right-clicking:     Open Windows Explorer or My Computer. Adding a Shortcut In this section. or folder for which you want to make a shortcut. The item darkens when you select it. the shortcut onto desktop (in the left pane).  Choose File Create Shortcut. Double-click a drive or folder. program. 56 Section 2-6: Shortcuts and the Recycle Bin 56 . the original item still exists on your computer in its original location. This method requires you to right-click. or folder for which you want to make a shortcut. press Ctrl + Shift while dragging the file to the desktop to create a shortcut. When you delete a shortcut.  Double-click a drive or folder. Alternatively. program. Right-click to Add a Shortcut One shortcut creation method works in both My Computer and Windows Explorer. The shortcut icon has a small arrow in the left corner to help you distinguish it from the actual icon that represents programs and files.  Hover the mouse pointer over the shortcut icon and hold down the left mouse button and drag  Release the left mouse button and a shortcut is moved to the desktop. The icon above is a desktop shortcut for the Things to Do document that's actually stored in this particular user's My Documents folder.

you'll see a listing of deleted items. To empty the Recycle Bin:  Click the Empty the Recycle Bin link in the Recycle Bin Tasks list. Placing Files in the Recycle Bin To move an item to the Recycle Bin from the Desktop. When the pop-up menu appears. . A dialog box appears asking. "Are sure you want to send the file or folder to the Recycle Bin?" Click Yes. To restore one file.  Click Restore this item. Inside. Windows Explorer. or My Computer:  Click and drag the file or folder to the Recycle Bin.  Restore all items changes to Restore this item. OR     Right-click the file or folder you want to delete. Retrieving Files From the Recycle Bin Placing an item in the Recycle Bin doesn't mean you can't retrieve it at a later date.  The item is restored to its original location. click to select the file.  The items are restored to their original location. Emptying the Recycle Bin Emptying the Recycle Bin permanently deletes the items.What is the Recycle Bin? The Recycle Bin. choose Delete. 57 Section 2-6: Shortcuts and the Recycle Bin 57 . the desktop icon that resembles a wastebasket. Using the Restore all items link (located in the Recycle Bin Tasks list) will move all files and folders in the Recycle bin back to its original location on your computer. To restore all items in the Recycle Bin:  Click the Restore all items link in the Recycle Bin Tasks list. is where you put a file or folder if you want to delete it. You can open the Recycle Bin anytime and see what's inside by double-clicking the Recycle Bin icon located on the desktop or using Windows Explorer.

58 Section 2-6: Shortcuts and the Recycle Bin 58 .

Section 2-7: The Search Companion By the end of this section. learners should be able to:  Search for files and folders using the Search Companion 59 Section 2-7: The Search Companion 59 .

hover your mouse pointer over the filename. Double-click the file to open it. finished searching. minutes or much. To open the Search Companion:  Open and Start menu and choose Search. Click Search. search for it using Microsoft XP's Search Companion. It's helpful if you can remember something about the missing file such as all or part of the filename. type in a different name and/or location. file type. and size. the Search Companion tells you what it's searching. or what drive it's on.  The Search Companion opens in the left pane and presents the following list of options: Using the Search Companion Let's say you choose to search for a particular file. when you last worked with the file. the file type.  The Search Companion tells you when the search is complete and prompts you with more Search options. the more refined the search becomes. Use the Back button if necessary. OR  Open My Computer and click the Search button. etc.Opening the Search Companion When you have trouble finding a file or folder on your computer. A yellow pop-up window displays. telling you its location. much longer depending on the type of search and where you look. To search using the Search Companion:     Enter as much information as you can remember into the Search Companion.  Once you click Search. Finding a file can take seconds.  If your search is complete. If you don't find the file or folder you're looking for on the first try.  Your search results display in the white space. click Yes. Click the drop down arrows to add more criteria. The more criteria contained in your search. The Search Companion prompts you with questions to help you refine your search. To quickly review files listed in your search results. 60 Section 2-7: The Search Companion 60 . a word or phrase in the file. OR  Open My Documents and click the Search button.

For example. Use the control buttons at the bottom of the window to perform basic tasks without opening an image editing program. This is especially useful when browsing through a list of non-descriptive filenames. To preview an image file:     Right-click the file and choose Preview from the pop-up menu. 61 Section 2-7: The Search Companion 61 . Use the arrow buttons to view images as a slideshow. The Windows Picture and Fax Viewer opens.Previewing Image Files You can preview image documents (including fax documents) using the Windows Picture and Fax Viewer without opening an image editing program. displaying the image file. You may wonder what the file looks like. let's say you have a file named 09786.jpeg.

62 Section 2-7: The Search Companion 62 .

learners should be able to:     Understand the nature of user accounts Create a new account Change an account Change the way users log on and off 63 Section 2-8: User Accounts 63 .Section 2-8: User Accounts By the end of this section.

easy Creating a New Account You can create new user accounts as needed. 3. Managing User Accounts To easily manage user accounts.Understanding User Accounts A user is someone who uses a computer. can't add or remove programs from the computer. Administrator account. including other accounts. A user account defines what a user can do using Windows XP. 2. The administrator account can never be disabled or deleted. The User Accounts window presents you with an -to-use interface. The next window asks you to pick an account type. In Windows XP. When finished. there are three types of user accounts. click the User Accounts icon in the Control Panel. change pictures and related personal data. and is disabled by default. The administrator can do everything with the computer and can go anything he or she desires essentially giving them control over the entire computer. If you're not sure. To create a new account:  Click Create a New Account in the User Accounts window. click the Create Account button. Choose Computer Administrator or Limited by clicking the appropriate radio button. The guest account doesn't require a password. Enter the name of the     new account and click Next. 64 Section 2-8: User Accounts 64 . Users with standard accounts can install programs and hardware. 1. giving others access to your computer (without sharing your password). click each one and read the list of actions that can be performed by the account type. change.  A User Accounts window appears. and create. or remove his or her password. Standard account. This account type is great for kids or students. Guest account. The new account now appears in the User Account window.

To change log on and log off options:  Click Change the way users log on and off in the User Accounts window.  You'll see two checkboxes that allow you to enable the Welcome screen and Fast User Switching. Fast User Switching allows you to switch to another user account without closing any programs. To change an existing user account:  Click Change an Account in the User Accounts window.  Use the Back button to return to the original list to make any additional changes. or delete the account.  A window appears asking you which account you want to change.Changing An Account Any account can be easily edited or changed from the User Accounts window. create a password. Changing User Log on/Log off Procedures You can also select the way users log on and log off. change the account type. change the picture. 65 Section 2-8: User Accounts 65 . Passwords provide security and prevent unauthorized users from logging in using someone else's user account. Make necessary changes.  The next window (figure below) allows you to change the name on the account.

66 Section 2-8: User Accounts 66 .

Section 2-9: Accessibility By the end of this section. and mobility needs 67 Section 2-9: Accessibility 67 . learners should be able to:  Use the Accessibility Options dialog box  Adjust Windows XP for vision. hearing.

Mouse. Display. a computer functions with both input (keyboard and mouse. for example) devices. The Accessibility Options window opens. StickKeys allows you to press one key at a time rather than having to hold them down all at once. To use FilterKeys. and General. Enable ToggleKeys if you want to hear tones when pressing CAPS LOCK. For example. if you want to use Control + Alt + Delete. click the Use Filterkeys checkbox and click the Settings button to adjust your personal settings. In this section. Click the Accessibility Options link. To use StickKeys. for example) and output (monitor and printer. click the Use ToggleKeys checkbox and click the Settings button to adjust your personal settings. Adjusting the Keyboard When you open the Accessibility Options dialog box. The Accessibility Options dialog box opens. click the Accessibility Options link. notice that it is equipped with five tabs: Keyboard. check the Use StickyKeys box and press the Settings button to adjust your personal settings. Under Or pick a Control Panel icon. Enable StickKeys so you don't have to hold down several keys at once on the keyboard. Filterkeys.Accessibility & the Accessibility Options Dialog Box As you know. and SCROLL LOCK. The following features are especially helpful for users who have difficulty using the keyboard. 68 Section 2-9: Accessibility 68 . To access the Accessibility Options dialog box:      Open the Control Panel. Sound. you can use them by pressing the Shift key five times in a row. The Keyboard tab allows you to change the way your keyboard inputs information into Windows XP. Enable FilterKeys to ignore brief or repeated keystrokes. Once you enable or disable these. NUM LOCK. To use ToggleKeys. we'll focus on how Windows XP allows you to configure your computer's input and output behaviors to accommodate people with a range of disabilities. Togglekeys. StickyKeys.

Choose from two options: SoundSentry. click the Use High Contrast checkbox. LEFT ALT+LEFT SHIFT+NUM LOCK. Clicking the Settings button enables the shortcut for MouseKeys. Choose from two options: To enable High Contrast. click the Use ShowSounds checkbox. Use ShowSounds to tell any programs to show text for any sounds or speech they may use. ShowSounds. 69 Section 2-9: Accessibility 69 . To use ShowSounds. These features are especially helpful for users who are visually impaired. To use Sound Sentry. Then choose the kind of visual warning you want to receive. Clicking the Settings button enables the shortcut for High Contrast. Adjusting the Display The Display tab allows you to use high-contrast colors and adjust the cursor to make reading easier. Windows XP uses sound to alert the user to certain warnings or notices. Using MouseKeys The Mouse tab allows you to use the numeric keypad on your keyboard to control the pointer. To use MouseKeys. click the Use MouseKeys checkbox. click the Use SoundSentry checkbox. ALT+SHIFT+PRINT SCREEN. Sound Sentry enables these warnings to appear on your screen instead of as a sound.Adjusting the Sound The Accessibility Options Sound tab allows you to enable Windows sounds to help you operate Windows XP. Use the sliders to change the cursor blink rate and the width of the cursor. These features are especially helpful for users who are hearing impaired.

The General Tab The General tab provides some other accessibility control options. users can turn off accessibility features after being idle for a specific period of time. Receive a warning when turning a feature on or make a sound when turning a feature on or off. SerialKeys. Administrative options. Computer administrators can apply all accessibility options to the logon desktop and apply all accessibility settings for each new user. Turn on SerialKeys so other input devices (other than the traditional keyboard and mouse) can work with Windows XP. Automatic reset. 70 Section 2-9: Accessibility 70 . If accessibility features are turned on. Notification. Use the drop down menu to select the desired time.

hearing. Click Next. and mobility needs. Click the Accessibility Options link. The Text Size Page Once you've successfully opened the Accessibility Wizard. Under Pick A Task. The Accessibility Wizard opens. click Configure Windows to work for your vision.What is the Accessibility Wizard? Wizards are helpful programs that lead you through a series of steps. click Next to beyond the welcome screen. In the Text Size window. OR      Open the Control Panel. many users with disabilities purchase additional programs and devices to aid in their daily computer use. hearing. click or use the arrow keys to select the smallest text you can read. each step asks you to input some information and then uses that information to accomplish a certain task. While Windows XP provides basic accessibility tools to users with special needs. To open the Accessibility Wizard:  Choose Start All Programs Accessories Accessibility Accessibility Wizard.  The Accessibility Wizard opens. 71 Section 2-9: Accessibility 71 . Microsoft Windows XP's Accessibility Wizard allows you to customize your computer with tools designed to help meet your vision. Usually. or mobility needs. The Accessibility Options window opens.

you'll see some checkboxes that allow you to select how your display appears. You may also be able to switch to a lower screen resolution. Make your selection(s) and click Next. 72 Section 2-9: Accessibility 72 . "I have difficulty using the keyboard or mouse. For example. depending on your computer. if you choose. The Set Wizard Options Page On this page. and display personalized menus.The Display Settings Page On this page. select the type of disability that you have so the wizard can help you select some options to meet your needs. You can choose to change the font size. use Microsoft Magnifier. Continue using the Accessibility Wizard until you reach a summary screen. Make your selection(s) and click Next." the next several pages present you with options to best meet your needs. Windows XP is now configured for your needs.

the Narrator window opens. By default. Follow Keyboard Focus. the Magnifier shows whatever you are      pointing to with your mouse. the Narrator works only in English and may not work with every program installed on your computer. the Magnifier follows the cursor and magnifies the text as you type or make changes. Microsoft Magnifier makes the screen more readable. the Accessibility Wizard. and utility manager. you can also turn them on via the Start menu. By default. Inverts the colors in the magnifier. on-screen keyboard. By default.  Read typed characters. the Magnifier follows what you do on the keyboard. The Narrator The Narrator can read items on the screen to you. To open the Magnifier using the Start menu:  Choose Start All Programs Accessories Accessibility Magnifier. Narrator starts as a minimized option. Narrator reads typed characters aloud. To open the Narrator using the Start menu:  Choose Start All Programs Accessories Accessibility Narrator. The default setting is 2. However. It creates a separate window that shows a magnified portion of your screen. the Magnifier shows at the top of the screen.The Magnifier Remember. Here. The Magnifier starts as a minimized option on your computer. you can:  Set the magnification level. narrator. Narrator announces new windows that appear or system messages.  Move mouse pointer to the active item. However. Your computer will also need to be equipped with a sound card and speakers for the narrator to function properly. the Magnifier Settings window opens. you can:  Announce events on screen. Use the drop down arrow to select the size that meets your needs.  Start Narrator minimized. Narrator moves your mouse pointer to the active window item for you. Show Magnifier. Whether you open the Magnifier using the Accessibility Wizard or using the Start menu. Invert Colors. Whether you open the Narrator using the Accessibility Wizard or using the Start menu. 73 Section 2-9: Accessibility 73 . Follow Text Editing. enables such utilities as magnifier. working with your responses. Start Minimized. Here. When typing a document.  Follow the Mouse Cursor.

com/enable. This window tells you which Accessibility tools are currently running and may help you troubleshoot any problems. OR  Choose Start All Programs  The Utilities Manager opens.microsoft. but you can learn about other utilities such as this at http://www. Accessories Accessibility Utilities Manager. You can use the mouse to click the keys. This is a limited version. The Utilities Manager is a helpful tool that allows you to manage all of the Accessibility tools.The Onscreen Keyboard and Utilities Manager The Onscreen Keyboard opens an onscreen keyboard on your screen. To start the Utilities Manager:  Hold down the Windows key + U. 74 Section 2-9: Accessibility 74 .

learners should be able to:  Use the Help and Support Center 75 Section 2-10: The Help and Support Center 75 .Section 2-10: The Help and Support Center By the end of this section.

information about the topic displays in the right pane. search.  The Help and Support Center window opens. providing you with a fast and easy way to locate topics and resources. click Display or Cancel  If you click Display.  The Index opens. To use the Index:  Open the Help and Support Center.  Click the Index button. you can pick a help topic. you arrive in the home section. If you get stumped. Information about the topic displays in the right pane or a Topics Found dialog box appears.  The home section is displayed.  Type in a keyword that pertains to the topic you're interested in. 76 Section 2-10: The Help and Support Center 76 . Notice that the Home section looks and acts much like a web page. The entire index is displayed in alphabetical order in the left pane. Windows XP features an easy-to-use Help and Support Center to assist you. whereas others are stored on the Internet. To access the Help and Support Center:  Click Start Help and Support. The Index Notice the buttons across the top of the home section. pick a task.  Click Cancel to close the dialog box and begin a new search.  Double-click a topic you want to explore in the left pane. notice that some Help files are stored on your computer. When you first on the Help and Support Center.  If a Topics Found dialog box appears. and ask for outside assistance. The Index option works like any other index.Opening the Help and Support Center You don't have to remember how to do everything with Windows XP. As you use Help. Here.

you can allow a Microsoft support professional to answer your questions via email. type in a keyword that pertains to the topic you're interested in and click the green arrow key. or work on your computer. Get help from Microsoft. you can invite someone you trust to chat with you. Help's Search Function Searching for help topics is perhaps the fastest and most useful way to use the Help and Support Center. The page will be added to a Favorites list.  In the Search box. Double-click any of the links to display any of the pages. as in Internet Explorer. click the History button. Go to a Windows Web site forum. click the Add to Favorites button.  Click to choose a result that best answers your concerns. Windows Newsgroups are online resources that allow to you to communicate with other Windows users about any problems you may be having. You can get support in a variety of ways: Ask a friend to help. History The History option. When you want to review your Help Favorites. chat. Whenever you find a help page you want to visit again in the future. open the Help and Support Center and click the Favorites button. Support If you are having trouble with Windows XP that you can't resolve on your own. Using an Internet connection. To use search:  Open the Help and Support Center.  The explanation will display in the right pane. keeps track of all of the Help and Support Center pages you have visited on the Internet. click the Support button.  Your search results are listed in the left pane. view your desktop. To review pages you've visited in the past.Favorites and History Favorites The Favorites option works much like Favorites in Internet Explorer. and work on your computer. If you have an Internet connection. To access Support. view your screen. 77 Section 2-10: The Help and Support Center 77 . there is support available to you in the Help and Support Center.

78 Section 2-10: The Help and Support Center 78 .

Section 2-11: Printers and Faxes By the end of this section. learners should be able to:  View installed printers or fax printers  Add a printer  Troubleshoot common printing problems 79 Section 2-11: Printers and Faxes 79 .

If you printer still doesn't appear. There is usually a button on your printer's control panel. If an icon for your printer doesn't appear. make sure to do your research before you make a purchase. follow the Add a Printer instructions on your computer. try restarting your computer.The Printers and Faxes Folder Windows XP stores any information about any printer or fax machines connected to your computer in a Printers and Faxes folder. 80 Section 2-11: Printers and Faxes 80 . If not. Most printers have a flashing light to indicate a jam. manage. select File Page Setup. Having Trouble Printing It? Try these troubleshooting techniques:  Take care of the basics. The Printers and Faxes folder opens. choose View installed printer or fax printers or Add a printer. The Printers and Other Hardware folder opens. Click the Paper Size tab. Click Add a Printer and follow the instructions in the Add Printer Wizard. you may need to add it. Note: Many of the latest Plug and Play printers connect through a USB port.  Make sure the computer knows what printer you are using. Make sure the printer is plugged in.  Make sure the printer switched to Online mode.  Check to see if there is a paper jam. or even blank. Check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. you may not need the Add a Printer Wizard. making it easy to install.  Make sure the printer cable is properly connected to the printer and to the computer. If buying a new printer. cartridge or ribbon is fresh and adequate. In the left pane. you'll see several helpful links. To choose a paper size. choose Printers and Other Hardware. you see a list of any printers or faxes that are installed on your machine.  Get out your printer's manual or CD-ROM and read it. To view the Printers and Faxes folder:        Open the Control Panel. it will not print. If it is switched to Offline mode. blotchy. if the paper size selected differs from the one in the paper tray. If you do have to use the wizard and your printer isn't listed in the Windows XP list (which usually displays when you try to add a new printer) you may have to contact the printer manufacturer for a driver. When you get the driver. Under Pick A Task. you will not be able to print. Before trying to add a printer:  Make sure your printer is compatible with Windows XP. Adding a Printer Adding a printer is simple using the Add Printer Wizard available in the Printers and Faxes folder.  Check to see that the printer toner. If your printer falls into this category. and use printers and fax machines. Under Pick a Category. turned on and has paper in it. printed documents may appear streaky. In the right pane.  Set up your printer and attach it to your computer using a printer's cable and correct port on your computer. Also.

click Printing and Faxing. To open the Printing Troubleshooter:     Click Start Control Panel Printers and Other Hardware.  If your printer still doesn't work. Contact your Network Support person. open the Troubleshooters category. Or. you should also consider these problem-solving tips:  If you work in an office environment where several people share a printer. 81 Section 2-11: Printers and Faxes 81 . Answer the questions and follow the instructions so the computer can help you figure out what's wrong.  Open the Printing Troubleshooter. Click Printing. The Printing Troubleshooter opens. Under Pick a Help Topic. enter the term printer into the Search box.More Printer Troubleshooting Tips Because so many issues can affect your printer. go to Help and Support Center. there may be a network problem. In the left pane.  If you can find the manual for your printer. read it to see if you can find the solution to the problem.

82 Section 2-11: Printers and Faxes 82 .

Section 2-12: System Tools By the end of this section. learners should be able to:      Define Systems Tools Run Disk Defragmenter Run Disk Cleanup Open the Scheduled Task Wizard Deal with an unresponsive computer 83 Section 2-12: System Tools 83 .

The Disk Cleanup window opens. To learn more about a file category. Note: It's recommended that you run Disk Cleanup every three months. Click the Disk Cleanup tab if it's not showing. Luckily. To run Disk Cleanup:  Choose Start      All Programs Accessories System Tools Disk Cleanup. You can access these tools via the System Tools menu. Disk Cleanup lists several potential files that can be deleted and the amount of disk space you'll gain by emptying each one. "Are you are sure you want to perform these actions?" Click Yes or No as appropriate. Deleting unnecessary files frees up valuable disk space. 84 Section 2-12: System Tools 84 .What are Systems Tools? Do some basic maintenance from time to time to keep Windows XP running smoothly. A description appears. To open the System Tools menu:  Choose Start All Programs Accessories  A cascading System Tools menu opens. Disk Cleanup Disk Cleanup is another tool that helps keep Windows XP operating as it should. click it and click the View Files button. Windows XP provides you with some basic tools to make the maintenance process as painless as possible. Click the checkboxes next to the categories you want to delete and click OK. A dialog box appears. The More Options tab gives you even more disk cleanup options. stating. It inspects your hard disk and looks for files that can be safely deleted. System Tools.

(creating new files. Click Help. and operating system . To open Microsoft Management Console:     Open Disk Defragmenter. To keep your hard disk running smoothly. Disk Defragmenter should be run every three months. The Disk Defragmenter tool can help you do this. folders.applications. A Microsoft Management Console opens and explains how to run Disk Defragmenter. files. The hard disk acts as your computer's storage area. installing new software. With general use.Disk Defragmenter All Windows XP computers have at least one hard disk. deleting files. etc) your hard disk can become fragmented. you must routinely defragment or "defrag" the hard disk. This means that parts of the same disk file become scattered over different areas of the disk. Almost everything installed on your computer .is stored here. 85 Section 2-12: System Tools 85 .  The Disk Defragmenter opens. Note: You may need to be logged in as an administrator or as a member of the Administrators group to perform some tasks associated with the Disk Defragmenter. A fragmented hard disk slows down your computer and hinders its performance. Open the Action menu. To use Disk Defragmenter:  Choose Start All Programs Disk Accessories System Tools Defragmenter.

your computer may occasionally freeze up or become unresponsive to the click of a mouse or keyboard. The Scheduled Tasks Wizard opens. The Windows Task Manager opens. performance. monitor applications. Sometimes it takes your computer a few seconds to complete a task. choose Shut Down Restart. networking.The Scheduled Task Wizard Fortunately. If you need to Turn Off. Windows XP includes a Scheduled Task Wizard that runs each of them for you. you don't need to remember to run each of these utilities. turn off your computer. If you need to restart your computer. To open the Scheduled Task Wizard:  Choose Start All Programs Accessories System Tools Scheduled Tasks. Dealing with an Unresponsive Computer While doing regular maintenance on your computer should keep it running smoothly. OR  Choose Start     Control Panel Performance and Maintenance Scheduled Tasks.  If your computer freezes. OR  Press the ESC on your keyboard. try waiting it out. OR  Press Ctrl + Alt + Delete on your keyboard. click the Browse button to locate it. Keep clicking Next to select the program(s) you want Windows to run. Here. Then schedule a convenient time. Double-click Add a Scheduled Task. and users. processes. The Scheduled Tasks folder opens. If the task you want is not listed. choose Shut Down 86 Section 2-12: System Tools 86 .

87 I want to put another page number on here so here I go 87 .

88 I want to put another page number on here so here I go 88 .

Section 3-1: The Word 2003 Window By the end of this section. learners should be able to:     Identify the parts of the Word 2003 Window Change the document view Operate the drop-down menus Identify the Task Pane 89 Section 3-1: The Word 2003 Window 89 .

Ruler Used to set margins. Print Layout View. 90 Section 3-1: The Word 2003 Window 90 . or default window. Insertion Point The location where the next character appears. a new blank document. When Word is launched. Shown below is the Microsoft Word default window. End-of-Document Marker Indicates the end of the document. Status Bar Displays position of the insertion point and working mode buttons. Web Layout View. Although window elements are fully explained in our Windows course. or Outline View. buttons and tools. Office Assistant Links to the Microsoft Office Help feature. Title Bar Displays the document name followed by a program name. Help Provides quick access to Help topics.The Basics of the Word Window Let's briefly review the basic parts of the Word 2003 window before we move onto word processing. Menu Bar Contains a list of options to manage and customize documents. Scroll bars Used to view parts of the document. indents. Standard Toolbar Contains shortcut buttons for the most popular commands. and tabs. View Buttons Changes the layout view of the document to Normal View. Task Pane Provides easy access to commonly used menus. Reading Layout View. opens in Print Layout view. here is a brief explanation of the Word window. Formatting Toolbar Contains buttons used for formatting.

Reading Layout view is best for documents that you do not need to edit.  Select the view of your choice. It provides a maximum amount of space without rulers or page numbers cluttering your view. 91 Section 3-1: The Word 2003 Window 91 . Under Print Layout view you can see all elements of the page. All the other pieces of the Word window are removed except for one button that allows you to Close View Screen. Web Layout view shows you what your text will look like on a web page. This view is particularly handy when making notes. The goal of this view is to increase legibility so that the user can read the document easily. Changing your Document View:  Click View on the menu bar. Print Preview shows you this as well. Normal view is best used for typing. and Full Screen View. Full Screen view displays ONLY the document that you are working on. The six views are Normal View. Word 2003 offers six different views for your document. formatting and proofreading. Outline View. Reading Layout View. Outline view is used to create and edit outlines. Outline view only shows the headings in a document. OR  Click one of the five buttons at the bottom left of your Word window (View Full Screen is not available in this location).Change in View In an effort to provide various ways in which to view your work in progress and remain organized. Print Layout View. editing. Web Layout View. Print Layout view shows you what your document will look like when it is printed.

)  If there is a small black triangle next to a command. Word 2003 uses pull-down menus that initially display commands that users most often need. click on the double arrows at the bottom of the pull-down menu. The menu bar is made up of many different menus. (As you drag your mouse pointer over the commands. If you do not see all the commands on a menu.  View the commands listed under the pull-down menu. hover the mouse pointer over the command with the triangle and a cascading menu with additional options will appear.Pull-Down Menus Each Office 2003 program features a menu bar. drag the mouse pointer to a command and click on it to select the command. you may notice the menu bar in Word 2003 operates a little differently than before. Point and click to make a selection from the cascading menu. each command is highlighted in blue. Operating the new Pull-Down Menus To Open a Menu:  Click on a menu name on the menu bar.  Commands that are not used often in 2003 are initially hidden from the viewer. If you have used a previous version of Microsoft Word. You can also double-click the menu to expand it.  With the menu open. Each menu contains commands that enable you to work within the program. 92 Section 3-1: The Word 2003 Window 92 .

By default. 93 Section 3-1: The Word 2003 Window 93 . To Open the Task Pane:  Click on View in the menu bar. Along the top bar of the task pane you should see small backwards and forwards buttons on the left as well as a down arrow on the right. you can view it by either selecting certain commands or by manually opening it. To close your task pane. The task pane provides easy access to commonly used menus. you can navigate through them by clicking on the left and right arrow button on the left. the task pane will appear on the right side of the Word window. click the x symbol on the far right of the bar. buttons and tools. If you do not see your task pane. click on the down arrow.Using the Task Pane When opened. To view different task panes available to you. Once you have opened different task panes. the Task Pane will appear when Word 2003 is first launched.  Select Task Pane.

94 Section 3-1: The Word 2003 Window 94 .

learners should be able to:         Create a new file in any Office 2003 program Create new documents using the templates feature Operate Save and Save As in Office 2003 programs Open an existing file in an Office 2003 program Learn about document recovery Use the document recovery task pane Learn to use Auto Recover Learn to save and backup work 95 Section 3-2: Working With Word Files 95 .Section 3-2: Working With Word Files By the end of this section.

a file is called a presentation. or PowerPoint 2003. a file is called a document. you'll notice that a new. In Outlook 2003. A file is a collection of data. ready for you to begin working. The more you work with Office 2003.  A new file appears. Excel. Creating a New File in Word 2003. Creating a new file follows a similar process in most Office 2003 programs. To create a new file using the menu bar:  Choose File New from the menu bar.  Hover your mouse pointer over your choice and click. In Access 2003. In Excel 2003. In PowerPoint 2003. a file is called a mail message. blank file conveniently appears. and PowerPoint 2003 There is more than one way to create a new file. presenting several options. When you open Word. Important Terms:      In Word 2003. 96 Section 3-2: Working With Word Files 96 . or information. a file is called a workbook. Excel 2003. a file is called a database.New Files Now that you've learned to open an Office 2003 program. To create a new file using the Standard toolbar:  Click the New button. the more files you will create. (Ctrl + N)  The New task pane opens on the right side of your screen. you need to learn about files.

Creating New Documents Using the Templates Feature Microsoft Word provides several ways to create a new document.     97 Section 3-2: Working With Word Files 97 . Insert your text into the template. or pattern. that you can personalize. The template will appear in your Word window. blank document or you can use a predefined template. To Use a Template:  Select File New from the main menu. A template is a sample document. The New Document task pane will appear. You can access templates from three locations:  Templates on Office Online  On my computer  On my websites  Select On my computer to view templates  that are preloaded on your computer. Save and close the document. You can start with a new. Click one of the eight category tabs:  General  Legal Pleadings  Letters & Faxes  Mail Merge  Memos  Other Documents  Publications  Reports Select one of the templates to view it in the Preview section Click OK.  Look in the Templates section of the New Document task pane.

Choosing a short. 98 Section 3-2: Working With Word Files 98 . it assigns the first line of text in your document. File names can include spaces and capital letters.  If you do not choose a file name. you will want to save your work. OR  Choose File Save As from the menu bar.  The Save As dialog box appears. OR  Click the Save button on the Standard toolbar.  Type a short.How to Save a File When working on an important file. descriptive name in the File name box. descriptive name will help you remember what each file contains. When saving a file for the first time:  Choose File Save from the menu bar. the current file name appears highlighted. first name your file.  The Save As dialog box appears. Office 2003 programs will assign a file name for you. Before you click the Save button in the Save As dialog box. ready for you to change it. By default. If you save a blank document. To name your file:  Once the Save As dialog box is open. the file will be saved as Doc1. (Ctrl + S)  The Save As dialog box appears.

therefore creating a new file. choose File Save As from the menu bar. it doesn't matter if you choose to save it using Save or Save As. The Save As dialog box will not open again. you must continue to save in order to prevent lost work. click the Desktop button on the left side of the Save As dialog box. The Save As dialog box appears. Section 3-2: Working With Word Files 99 . Click Save. folders can exist within folders. Both commands open the Save As dialog box. To save an existing file under a new name and create a new file:     99 With the existing file open. you can double-click a folder icon such as My Music to save the file in that folder. choose a file location. choose File Save (Ctrl + S) or click the Save button. OR  Click the down arrow to open the Save in drop down list box. This will keep your files orderly and easy to find.  Double-click to choose another location from the list. Save As Save As allows you to save an existing file under a new name.  Click the Save button To save a file to an alternative location:  To save the file on your desktop. Type a new name for your file in the file name box. the My Documents folder contains several default folders.  Once you've chosen an initial file location such as My Documents.  Click the Save button.After you name your file. To save a file in My Documents:  Make sure that My Documents is the current file location by making sure the left column and Save in drop down box state My Documents.  Click the Save button. If you want to save a file in a folder within a folder:  Remember. The Difference Between Save and Save As Save When saving a file for the first time. After you save your work for the first time. To do this. My Documents is the default file location in Office 2003. For example.

Opening An Existing File Once you've saved a file. To open a file:  Choose File Open from the menu bar. (Ctrl + O)  The Open dialog box appears.  The file opens. OR  Click the Open button on the Standard toolbar. 100 Section 3-2: Working With Word Files 100 .  The file opens. The Open Dialog Box Use the Open dialog box to find the file you want to open. Use the buttons along the left side of the dialog box or the Look in drop down box to navigate to where your existing file is located. When you've located the file you want to open:  Single-click on the file icon and click the Open button. Use the arrow buttons to move between levels of folders.  The Open dialog box appears. OR  Double-click the file icon. you will want to open it.

.. The file opens. click More. The New Task Pane opens on the right side of your screen. If you don't see the file you want to open listed. Single-click the file name you want to open. Look for your file using the Open dialog box. The Open dialog box opens. 101 Section 3-2: Working With Word Files 101 .Opening an Existing File Using the Task Pane To open an existing file using the task pane:         Open an Office 2003 program (excluding Outlook 2003). Open the Task Pane by choosing View Toolbars Task Pane from the menu bar.

102 Section 3-2: Working With Word Files 102 .) If you want to report the problem to Microsoft (you must have access to the Internet). To view what repairs were made to the file:  Point to the file and click the arrow next to the file's name. click Don't report problem.Recovering Lost Work Sometimes. Enter a name for the file.  Open each one and save the best version.  Review the list of files in the Document Recovery task pane. open. recover the program. The Document Recovery Task Pane The Document Recovery task pane helps you review. Otherwise. To try to recover the file. Note: If a file has the word [Recovered] added to its filename. To save the file:      Point to the file and click the arrow next to the file's name. Choose All Programs Microsoft Office Tools Microsoft Office Application Recovery.  In the drop down list.  Open the Office program. click Open. click End Application. click Recover Application or Restart Application. there are procedures you should follow to try and recover any lost work. To recover a program:       Open the Start menu. Click Yes.  In the drop down list. click Open. To begin working with the file:  Point to the file and click the arrow next to the file's name. click Report problem. In the drop down list. click Show Repairs.) A dialog box will appear. If this happens to you.  In the drop down list. In the Application list. and save recovered files. (If you use the same file. asking you if you want to replace the existing file. click Save As. (You will lose your most recent changes.  In the drop down list. To close the program. To review files in the Document Recovery task pane:  Point to the file and click the arrow next to the file's name. a Microsoft Office 2003 program will suddenly stop responding. If the program stops responding. it usually contains your most recent changes. the original is overwritten. click the program or file that is not responding. click Close in the Document Recovery task pane. click Open. After opening and/or saved the files you want to keep.

 Use the arrows to adjust how often AutoRecover saves a temporary copy of your file. must be on for the Document Recovery task pane to work properly. Preventing Lost Work While the Document Recovery task pane and AutoRecover are helpful tools. it's in your best interest to do everything you can to prevent lost work. use floppy disks. you can set the AutoRecover to save your work more frequently. Office 2003's AutoRecover feature automatically saves a temporary copy of your work every 10 minutes. but you may want to run a daily backup for that 10-page paper due next week. Backup is the process of copying files so they will be saved in the case of computer failure or other problem. Local backup is good practice because having backup files allows you to reconstruct your work. For example. Since some files are more important than others. Make sure you store disks in a safe place. Backup your work. but you can also buy backup software. Many computers come with basic backup software. Choose Tools Options from the menu bar. There are two basic backup methods: 1. To reset AutoRecover:      Open the Office program. Save your work periodically and before you close a file. Make sure the Save AutoRecover info every: box is checked. However. while turned on by default. This is the best protection against losing work. Internet backup allows you to upload your files to another site for safekeeping. or CD-Rs to perform a local backup. such as a fireproof safe box. Click the Save tab. 103 Section 3-2: Working With Word Files 103 . Internet backup services allow you to save by folder or file type for a monthly fee. Depending on your hardware and the size of your files. The Options dialog box opens.  Click OK. choose a backup schedule that works best for you. 2. weekly backup may be adequate for the latest family newsletter. zip disks.AutoRecover By default. This feature.

104 Section 3-2: Working With Word Files 104 .

learners should be able to:        Insert text Delete text Use backspace and delete Select text Use undo and repeat Cut. copy.Section 3-3: Working With Text By the end of this section. paste Drag and drop 105 Section 3-3: Working With Text 105 .

your mouse pointer changes from an arrow into an I-beam into a cross into an I-beam into an I-beam  In PowerPoint 2003. your mouse pointer changes from an arrow  In Excel 2003. These movements will move your insertion point one space or line at a time. Once the pointer leaves the Office 2003 file to perform a Windows function. left. Move your mouse until the I-beam or cross is where you want your insertion point and click. your mouse pointer changes from an arrow  In Outlook 2003. the I-beam or cross indicates where the mouse pointer is located. The insertion point (also called a cursor) is the blinking line that indicates where text will be inserted when you begin typing. or right.  The delete key (located under the Insert key) erases the text to the right of the insertion point. This method is especially useful if you only need to move a few spaces or lines back in a file to make a correction. a small horizontal black line indicates the end of your file.  Press Pg Dwn (Page Down) to jump down the document one page at a time. Don't forget you can scroll through a long file and click. The blinking insertion point indicates where your text or numbers will be typed. down. You'll also notice that your mouse pointer changes shape as you work within a file depending on which program you have open.Inserting Text Now that you can create a new file in an Office 2003 program. your mouse pointer changes from an arrow Remember. it changes back into an arrow.  The backspace key erases the text to the left of the insertion point one character at a time. Backspace and Delete Use the backspace and delete keys (on your keyboard) to erase text in your document. 106 Section 3-3: Working With Text 106 .  Hold the Ctrl key (Control key) and press up or down arrow keys to jump up or down a paragraph at a time. In Word 2003. Moving the Insertion Point To move the insertion point:  Use your mouse to move your insertion point anywhere within the file. You cannot move your insertion point below this line. you need to learn to insert and delete text.  In Word 2003.  Use your keyboard's arrow keys to move your insertion point up.

 Choose Edit Select All from the menu bar. or color. Pros:  Quick and easy. Click once to highlight a single line. Click anywhere outside the selected area to deselect text. or highlight. Before you can change the font style. words. size. it. Without releasing the mouse button. words. Third Method: Select All Select All is helpful when you want to select the contents of an entire file. Remember: First. select what you want to change and then edit the text. Click and drag up or down to select as many lines as you want to edit. There are many different selection techniques. Cons:  Selects the whole line of text when you may not want it to. Release the left mouse button when you have selected the text you want to change. Pros:  Highlights letters. and even entire documents.  Lots of control with individual letters. and phrases. you must first select. you might want to change the way text appears. Second Method: Use the Pointer to Select the Entire Line of Text     Move the I-Beam to the left margin until it becomes a right-slanted white arrow pointer Position the arrow pointer to the left of the line that you want to highlight.  May take some practice to position the arrow pointer correctly. drag the insertion point to select text. Cons: Lack of control may cause:  Selecting the entire file when you don't want to. 107 Cons:  Selects all text when you may not need it.  Selecting text to the right when you want to select to the left and vice versa.Selecting Text When creating a file. Pros:  Great when you need to quickly select all text in a file (great for changing font style or size). First Method: Click and Drag to Select Text     Move your pointer until the I-Beam (insertion point) is next to the text you want to edit. replace or delete text. (Ctrl + A)  All the text in your file will be selected instantly. Section 3-3: Working With Text 107 . Click the left mouse button.

Shift+right arrow Shift+left arrow Shift+Home Shift+End Shift+PgUp Shift+PgDn Ctrl+Shift+ Right Arrow Ctrl+Shift+ Left Arrow Crtl+Shift+Home Crtl+Shift+End Alt+Ctrl+Shift+PgDn F8 and arrow key F8 turns on selection mode Crtl+A Character to the right of the insertion point Character to the left of the insertion point.Fourth Method: Use the Keyboard Many people use the keyboard to select text. Then. When text is selected. have you ever selected LOTS of text without meaning to? What can you do to avoid this frustration?     Use the Shift key for more control: Click once at the starting point of the text you desire to be selected. The Undo button often comes in handy for this common mistake. hold down the Shift key on the keyboard while clicking at the ending point of the text you desire to be selected. The text in between those two points should be selected. 108 Section 3-3: Working With Text 108 . pressing any key will delete it. All the current line to the left of insertion point All the current line to the right of insertion point A screen full of text from insertion point up A screen full of text from insertion point down One word to the right of insertion point One word to the left of insertion point All text from insertion point to the beginning of document All text from insertion point to the end of document All text from insertion point to end of the displayed window From insertion point in the direction of whichever arrow chosen Press Esc to leave selection mode Selects entire file Troubleshooting Selection Techniques When using the click and drag method to select text.

If you accidentally deleted a sentence. When you click on it. For example. you will also be undoing the 14 actions that came before the one you select.Ctrl + Y The Repeat feature allows you to repeat the last action and can help to save a lot of time as you create your document. OR  Undo all your recent actions by repeatedly clicking the Undo button located on the Standard toolbar.this command will change names depending on the action you just took. If you make a change or mistake that you do not want or did not mean to do. To Use Undo:  Click Edit on the menu bar.  Select Repeat .  Press Ctrl + Y on your keyboard for a shortcut to Repeat. If you need to format a title on one page and wish to format another title the same way using Repeat. it will say Repeat Style.  Press Ctrl + Z on your keyboard for a shortcut to Undo.this command will change names depending on the action you just took.Using Undo . you see a list of all the separate actions you have performed on the document you are working on. IMPORTANT: If you undo an action in the middle of the list. you can simply "undo" your action. Notice the small list arrow next to the Undo button. You can select as many actions as you want to undo. you will also undo all the actions above the one you select. if you undo the 15th action in your list. Word remembers up to 300 actions in a document and allows you to undo any or all of them as long as you haven't closed the document first.  Select Undo .Ctrl + Z Have you made a mistake in your document and needed to go back and make changes. To Use Repeat:  Click Edit on the menu bar. this is a very useful feature. but you thought it was too late? Good news! Word offers a feature that helps prevent this from happening. it says Undo Clear. Using Repeat . The Undo command lets you "undo" or delete the last change made to your document. As you can imagine. 109 Section 3-3: Working With Text 109 .

or graphics) to another location.  Click the Paste button on the Standard toolbar. (Ctrl + X)  If you want to move or copy the item to another file. click the Copy button on the Standard toolbar.  The Office Clipboard is a temporary storage file. click the Cut button on the Standard toolbar.Moving and Copying Text and Graphics You don't have to retype text each time you want to use it. Copying or Moving a Single Item To copy or move a single item:   Select the item you want to copy or move. switch to the file. and paste commands are also available on the Edit menu. copy.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. (Ctrl + V)  To format the pasted items. numbers.  The Office Clipboard is a temporary storage file. 110 Section 3-3: Working With Text 110 . Cut and paste and copy and paste are two separate procedures that allow you to move or copy items (text.  Click where you want the item to appear. (Ctrl + C)  To move the item. click an option that appears on the Paste Options button that appears just below your pasted selection. Cut and Paste:  The Cut procedure allows you to delete selected items from the screen and temporarily place them on the Office Clipboard. The cut. do one of the following:  To copy the item.  The Paste procedure allows you to get items from the Office Clipboard and place them in another location in the file or even into another file. Copy and Paste:  The Copy procedure allows you to copy selected items from the screen and temporarily place them on the Office Clipboard. Then.

click an option that appears on the Paste Options button that appears just below your pasted selection. If you want to collect items without showing the Clipboard:  Open the Office Clipboard. Click the Copy button on the Standard toolbar. click where you want to the items to be pasted.  To paste all of the items you copied.  Select the item. To drag and drop:  Select the item you wish to move.  To paste items one at a time. and click the left mouse button to drag the item its new location.  Place the mouse pointer anywhere on the selected items without clicking. and check the Collect Without Showing Office Clipboard option. click the Options button. it's helpful to display the Office Clipboard. click Paste All on the Office Clipboard task pane. With the Office Clipboard open. You can paste items into any Microsoft Office program. Note: If the Office Clipboard is not available.  To format the pasted items. Drag and Drop The drag and drop method of moving items allows you to move selected text and graphics using your mouse. (Ctrl + C) Continue copying items in any Office program until finished. you are in a program or view that doesn't support showing or pasting multiple items from the Office Clipboard. To copy multiple items:     Select the first item you want to copy. You must be able to see the items you want to drag and the location where you want to drop it.  The Office Clipboard displays in the right side of the window.  Drag the selected text to its new location. To display the Office Clipboard:  Choose Edit Office Clipboard.  Click and hold the left mouse button until the insertion point changes into a white arrow pointing up to the left. 111 Section 3-3: Working With Text 111 . To drag items between programs:  Arrange the program windows so both files are open and visible.Copying Multiple Items When collecting multiple items to copy. click each item you want to paste on the Office Clipboard.

112 Section 3-3: Working With Text 112 .

Section 3-4: Setting Up the Page By the end of this section. learners should be able to:            Use alignment buttons to align text Set line spacing Set paragraph spacing Use Page Setup Dialog Box Adjust Margins using the Page Setup Dialog Box Change Column Structure Indent text Create Hanging Indents Format text using the ruler Insert Headers and Footers on a page Delete Headers and Footers from a page 113 Section 3-4: Setting Up the Page 113 .

Align Text Using the Alignment Buttons:  Select the text you want to align. if you were creating a greeting card or advertisement. or Justify button on the Formatting toolbar. you might need to know how to center align. Align Right. and justified alignment buttons. center. right. right align or justify your text. 114 Section 3-4: Setting Up the Page 114 .Aligning Text Aligning text can be invaluable when trying to format your document to meet certain standards. Below you will view examples of text that are aligned using the left. However. Center.  Click the Align Left. Most documents have text that is left aligned.

OR  Select the text you want to format.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. When line spacing is measured in points. To Format Line Spacing:  Select the text you want to format. 115 Section 3-4: Setting Up the Page 115 . For example. In the Line spacing drop down menu. in general. the 10 point font usually uses 12 point leading. you may select single. allowing for improved readability. This is the default and. it is referred to as leading (rhymes with wedding). The default is single spacing. or double spacing. Click on the Indents and Spacing tab.5. The most common spacing options are single-spaced and double-spaced.  Select an option from the drop-down menu. Select Paragraph. Increasing the leading will space the lines out.  Click OK. sometimes making it difficult to read. 1.  Click on the Line Spacing button on the Formatting Menu. should be used. The Paragraph dialog box appears.Line Spacing Document text can be formatted to show a number of line spacing options. Line spacing is measured in lines or points. OR     Click Format on the menu bar. When you reduce the leading you automatically bring the lines of text closer together.

 Alignment: Choose left. you can also choose spacing options between each paragraph. Extra spacing between paragraphs adds emphasis and makes a document easier to read.Paragraph Dialog Box You can use the At Least. before and after each paragraph. headings. right. center. Typically.  Select Paragraph.  Click the Indents and Spacing tab. Paragraph Spacing Just as you can add spacing between lines in your document. click the up and down arrows.  Choose Reveal Formatting on the Task Pane and click on any of the blue links under the Paragraph heading. or justified.  Or. extra spaces are added between paragraphs. The Paragraph dialog box appears.  Spacing: To emphasize a block of text. Use the Special drop-down menu to select the first line as having the indent or to create a hanging indent.  After each paragraph. OR  Click Format on the menu bar.  Indentation: Adjust the left and right margins by clicking the up and down arrows. 116 Section 3-4: Setting Up the Page 116 . Choose extra space:  Before each paragraph. To Specify Paragraph Spacing:  Select the text you want to format. When you make a line spacing change. it affects only the text in a paragraph that contains the insertion point. or subheadings.  Preview: Gives an idea how your text will look. Exactly and Multiple options in the Paragraph Dialog Box to customize your line spacing. If you select one of these options you will need to use the At: box to further define your selection.

OR  Choose Reveal Formatting on the Task Pane and click on the blue link. To Create a Title Page for Your Document:  Enter the text you want on your title page. You can even customize the paper size to include note cards. Apply to:.  Justified: Text is spread out so each line is same distance apart. More Options on the Page Setup Dialog Box The Page Setup dialog box gives you several other options for controlling the look of your document. but you can change the paper size entirely. Paper Tab The default paper size is 8.  You can choose to apply these new margins to the whole document or from this point forward by using the drop-down menu.  Click OK.  Change the Page Orientation by clicking on either the Portrait box (8. index cards. borders. Margins Tab  Click the Default button in the lower left corner of the Page Setup dialog box to set (or reset) Word's default margins. Layout Tab The Layout Tab includes options to customize page numbering. and headers/footers. left.5 x 11.  Select Page Setup from the menu bar. envelopes.5 x 11) or the Landscape box (11 x 8. The Margins.  Under Vertical Alignment.  Click the Layout tab. Text lines up with top margin. you will need to access the Page Setup dialog box.5).Using Page Setup to Specify Margins In order to change the margins (space along the top.  Click File on the Standard toolbar.  Click File on the menu bar. A nice feature on the Layout Tab is creating a Title Page for your document.  Select Page Setup. Margin.  You can change the margin in precise steps by clicking on the up or down arrows next to the margin that you wish to change or you may type a number in the text box next to the margin you wish to change. Paper and Layout Tab all contain valuable tools. photo paper. under the Section heading.  Center: Text on page is centered between the top and bottom margins.  Bottom: Text lines up with the bottom page. 117 Section 3-4: Setting Up the Page 117 .  Select Margins tab in the Page Setup dialog box. and much more. right and bottom) in your document. you will find the following options:  Top: Default.

Drag the Right Margin. Left Margin and Right Indent using your mouse until the columns appear the way you want. announcements. You can adjust the spacing and alignment of the columns by using the ruler.Working with Columns Displaying information in columns gives the writer more options for displaying different types of information on a page while remaining easy for the viewer to read. and drag to select number of columns.  Select the text you want to change to columns.  Click the Columns button on the Standard toolbar. school projects. you'll have columns mastered in no time.  The Columns Button will expand to give you four column options:  Choose one of the options to format your text into columns. newsletters. Certain kinds of information are best displayed using columns. Newspaper. To Enter a Title that Spans a Column:  Enter the title at the beginning of the first column.  Select the title. but with practice. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous. or other types of publications. reports. often use Word's column feature. Working with columns can be challenging. flyers. Create Columns Using the Columns Button:  Switch to Print Layout View  To make equal columns. An approach we will first try will be to enter text into a single column and then convert it into multiple columns. 118 Section 3-4: Setting Up the Page 118 .  Click the Columns Button on the Standard Toolbar.

The Columns Dialog Box appears.  Select Columns from the menu list. this point forward.Offers features that allow you to specify an exact number for the height and width of your columns. move the insertion point to the end of the text and insert a continuous section break by choosing Insert Break Continuous.  Select the text you want to change to columns. The Columns dialog box opens.Allows you to create columns out of the selected text. or the entire document Select your options and Click OK. as well as the spacing between your columns. Choose "From this point forward" in the Apply to: control.    To Move Text into the Next Column:     Move the insertion point in front of the text you want to move. Using the Column Dialog Box:  Switch to Print Layout View. The Columns Dialog Box will also give you a few more column options.Check this checkbox if you want columns to be the same width Apply to: .  Click Format on the Menu Bar. 119 Section 3-4: Setting Up the Page 119 .Creating Columns Using the Columns Dialog Box Using the Column Dialog Box versus the Columns Button will give you much more control and precision over your column structure. the selected section. Equal Column Width .Click a box to choose a preset number of columns  Number of Columns .Use the up and down arrow   keys to select between one and eight columns Line Between -Places lines between your columns Width and Spacing . Choose Format Columns.  To make equal columns. including Left and Right columns as well as the ability to create up to eight columns per page. The Column Dialog Box gives you the following options:  Presets . Click the Start New Column check box to move the text to the next column.

To Indent One or More Lines of Text: You can use the Paragraph dialog box or select the blue Indentation link under Paragraph on the Task Pane.5 inches. In the Indentation section. you can click the increment arrows to enter the amount of indentation. Don't confuse the margin and the indent. newsletters. only one line of text is indented. but you may see examples of the hanging indent on web pages. and often on bibliographic entries. Hanging Indents When all the lines in a paragraph are indented except the first line. To Create a Hanging Indent:  Choose Reveal Formatting on the Task Pane. Remember. OR      Click Format on the menu bar. Indentation. a hanging indent is created. This method allows for a great amount of precision for setting left and right indents.Indent Text An indent is the space between your margin and your text. all of the text you type afterwards will be indented. If you set a tab. Select the Hanging Indent option in the Special: drop down menu. You may specify the amount of indentation in the By: box by clicking on the increment arrows. Each time you click the Increase or Decrease Indent button your text is moved by the default . You can change the indent in tenths of inches. Hanging indents are used for the MLA bibliographic format. These increments are measured in inches. Hanging indents are not standard in documents such as business letters.  Click the blue link. OR  Use the Increase/Decrease Indent buttons on the Formatting toolbar.  In the Indentation section. you will see a Special: drop down menu with some options. If you click one of the indent buttons or set an indent in the Paragraph dialog box. there is a difference between indents and tabs. The indent feature is often used to set a first-line indent for paragraphs. Select Paragraph. Indenting is measured in inches. Section 3-4: Setting Up the Page 120 120 . under the Paragraph heading.

press the tab key to move your text to the new tab. : Inserts the indent marking anywhere along the ruler : Inserts a hanging indent anywhere along the ruler  Hanging Indent To Place a Tab or Indent On The Ruler:      Click the cursor anywhere in the block of text you want to format. Setting Tabs. If you set up a new indent. tabs. show column placement. 121 Section 3-4: Setting Up the Page 121 . If you switch to Print Layout View (Choose View Print Layout View). create and change your documents tabs. a vertical ruler displays along the left hand side of the screen. : Aligns decimal numbers using the decimal point.  The Ruler will appear at the top of the document. Indents and Margins using the Ruler The ruler provides a visual tool that allows you to quickly view. Tabs Click on the small gray box to the left of the ruler to move through the five different Tab Settings. : Centers text around the tab.The Ruler You can adjust the width of margins. For example:  Bar tab  Indent : Draws a vertical line on the document. place the cursor at the new indent location. margins and indents.  Select Ruler. Hiding and Displaying the Ruler:  Click View on the menu bar. If you set up a new tab. and indents in your document using Word's Ruler. : Moves text toward the left edge of the page as you type. To hide this vertical ruler. or the distance between columns.  Left tab  Center tab  Right tab  Decimal tab : Moves text toward the right edge of the page as you type. Click the tab selection button (upper left of the ruler). The Ruler is helpful when you need to create several columns. switch to a different layout view. Click the Ruler where you want your tab or indent to be set.

Click and hold the left mouse button until a dotted line appears below the tab. Release the left mouse button. Click and hold the left mouse button until a dotted line appears below the tab. To Adjust a Margin using the Ruler:     Point the mouse on the margin that you want to move. 122 Section 3-4: Setting Up the Page 122 . To Remove a Tab from the Ruler:     Point the mouse on the tab you want to remove. Remember you can also increase or decrease your Indents by using the Increase/Decrease Indent buttons on the Formatting toolbar. Release the left mouse button.Adjusting Tabs and Margins on the Ruler To Move an Existing Tab or Indent on the Ruler:     Point the mouse on the tab or indent that you want to move. Click and hold the left mouse button once a double arrow appears over the margin until a dotted line appears below. Drag the mouse off the Ruler. Release the left mouse button. Drag the mouse to move the tab or indent to a new location. Drag the mouse to increase or decrease the margin.

inserts the page numbers.  Type inside the dotted boxes to insert your Header and/or Footer.closes the Header and Footer Toolbar.      Delete Header and Footer If you choose to delete your Header or Footer.opens the Page Number Format Dialog box so that you can format your page number in the header and footer.Insert Headers and Footers The Header and Footer usually contain title and author information. To Delete the Header or Footer:     Click View on the Menu Bar. Close . Press Delete.opens the Page Setup Dialog box so that you can adjust the location of the header and footer.inserts the number of pages in the entire document. Format Page Number .  Select Header and Footer.Page Setup. Switch between Header and Footer . choose the Layout Tab and place a checkmark next to Different First Page under Headers and Footers. To Insert a Header and Footer:  Click View on the Menu Bar. Select Header and Footer. author.  Click Close on the Header and Footer Toolbar when you are finished.  The document will appear grayed out with a dotted Header and Footer box showing at the top and bottom of the page. Word will automatically delete the Header or Footer within the entire document. You can delete the Header and Footer on just the first page of the document by choosing File . Insert Page Numbers .allows you to jump quickly between the header and footer on a page.  Locate the Header and Footer Toolbar on the page. Insert Date. The Header appears at the top of the page and the Footer appears at the bottom of the page. The text is now removed. Insert Number of Pages . then click OK. On the Page Setup Dialog Box. Header and Footer Toolbar Some of the useful features located on the Header and Footer Toolbar are:  Insert Auto-Text . Page Setup . 123 Section 3-4: Setting Up the Page 123 . page number    and date. Highlight the text within the Header or Footer (whichever text you would like to delete).drop-down menu showing commonly used header and footer information. Insert Time. and page numbers. dates. including.

124 Section 3-4: Setting Up the Page 124 .

learners should be able to:  Change the Type Style of text  Bold  Italics  Underline  Color  Adjust Font Size  Insert Symbols  Use Reveal Formatting  Create Bulleted Lists  Create Numbered Lists 125 Section 3-5: Formatting Text 125 .Section 3-5: Formatting Text By the end of this section.

To Change the Color of Text:  Select the text you want to change. The list shows you all the fonts that are available on the computer you are using. remember to select text before you apply style.Formatting Toolbar The Formatting Toolbar contains buttons that allows you to change the appearance of your text. italicized or underlined options. If you choose a type style without selecting any text. A color palette appears. There are many different types of fonts.  Choose one or more of the following options: (to stress emphasis you might want to try using the bold option)  Click the Bold button on the Formatting toolbar. can be further customized by using the bold. As you scroll through the many different font names. You can choose from a list of Standard Colors or Customize your own color by clicking the Customize Tab.  Click the downward-pointing arrow on the Font Color button on the Formatting toolbar.  Word changes the color of your text. Ctrl + U  Word automatically displays your changes. Font Names To select a font. Word uses your chosen styles on whatever text you type next.  Click the color you want to apply. font style. Ctrl + I  Click the Underline button on the Formatting toolbar. To avoid frustration. Italics and Underline Any text you type in Word. Ctrl + B  Click the Italic button on the Formatting toolbar. To View the Formatting Toolbar:  Click View on the Menu Bar. Click the More Colors button at the bottom of the color palette. colors and other options. These TrueType fonts will look the same on both the computer screen and when you print them on paper. you can scroll through the Font list. take notice of those fonts that have TT beside their name.  Select Toolbars and then Formatting from the cascading menu. 126 Section 3-5: Formatting Text 126 . Using Color The use of color can add emphasis to your words and make your document easier to read. Bold. If you would like to see more color options. You can even do a combination of all three options! To Change the Type Style of Text:  Select the text you want to change. The formatting toolbar contains buttons for font size.

You can use the Font Dialog Box to change your font. it also offers more advanced text features. The Font Dialog Box will appear. font style.Font Dialog Box The Font Dialog Box gives similar options as the Formatting toolbar. 127 Section 3-5: Formatting Text 127 . To Open the Font Dialog Box:  Click Format on the Menu Bar. Remember you can also access the Font Dialog Box from the Font menu on the Task Pane. size.  Select Font from the menu list. however. color and many other font effects.

Remember you can also change the font size from the Formatting toolbar.allows you to search among hundreds of templates offered through the Microsoft website.  Templates on my Web Sites . 128 Section 3-5: Formatting Text 128 .  Letter Wizard . OR      Click Format on the Menu Bar. Look at the text in the preview window as you try different sizes.assists you in writing a standard letter  Contemporary Letter .offers a letter template including artwork  General Templates . but you must type these in manually in the Font Size box. memos. Click on a font from the Font list. the title of your document could be displayed larger than the contents of your paper. Select a size from the Font Size list. The Task Pane New Document window appears to the right.allows you to search for templates on other web servers  Templates on Microsoft. letters.  Select an option under New from template. You can preview different font sizes in the Preview window in the Font dialog box. Did You Know? Word offers a variety of Templates that provide you with a pre-formatted document. Click on a font from the Font list. Look at the text in the preview window as you try different sizes. Font: under the Font Heading.com . Instead of having to create formats yourself. Font size is commonly expressed in points. Select a size from the Font Size list. The Font dialog box appears. For example. The Font dialog box appears.  Select New from the menu list.Font Size You can change the Font Size from both the Font Dialog Box and the Formatting toolbar. You can use different font sizes to give emphasis to different parts of your document. Select Font from the menu list. To Open the Templates Dialog Box:  Click File on the Menu Bar. Font sizes range from 8 point (extremely small) to 72 point (very big). you can quickly choose among a variety of Templates.      Select Reveal Formatting on the Task Pane. etc. Word allows you to choose sizes smaller than 8 point and larger than 72 point. Arial 10 Point Arial 12 Point Arial 20 Point The standard Font size for most documents is 12 Point. reports. Click the blue link.preformatted documents including faxes.

The Symbols Dialog Box appears.  The Symbol or Character will show up in your document.  Select Symbols. OR  Click the Special Characters Tab to view other commonly used symbols.  Click on the Symbol or Special Character you would like to select and then Click Insert. ©. For example. will also offer numerous symbol options. Other commonly used symbols that appear in the Symbol Dialog Box are:  © Copyright  ® Registration  TMTrademark  Checkmark  -. 129 Section 3-5: Formatting Text 129 .Em Dash Insert Symbols To Insert Symbols into your Document:  Click Insert on the Menu Bar. The available symbols will depend on which fonts you have installed on your machine.  Click the Symbols Tab to select a symbol from a Font type. is not available on the keyboard but can be selected from Word's Symbol Dialog Box. but other fonts such as.  Click Close. the Copyright symbol. Word comes with pre-installed symbols for you use. Wingdings.Use of Symbols There are many Symbols that you might often see in publications that are not directly available from your keyboard.

OR  Select the Reveal Formatting Menu from the Task Pane. and spaces are visible in your document. If you prefer to display non-printing characters when formatting your document. tabs . However. For example: A document that was created with numerous tabs could be quite difficult to edit if you needed to delete all the tabs. . So why display these characters? Showing the document formatting can assist you when editing. quickly delete these tabs. these symbols will not appear in your printed document. When you select the Show/Hide button. The tab symbol will appear as an arrow pointing to the right.Why display non-printing characters? Non-printing characters are automatically inserted into your document as you type. codes for paragraph marks . 130 Section 3-5: Formatting Text 130 .  Check the Show all formatting marks checkbox at the bottom of the Menu under Options. you will be able to quickly see where all the tabs exist. Place the insertion point to the right of the tab symbol and press the Backspace key to To Reveal Formatting Marks:  Click the Show/Hide button on the Standard Toolbar. if you display your non-printing characters. You will not see these characters unless you choose to show the formatting marks.

When your list is complete. Type the next item on your list and press Enter. Review the following tips that will help you manage your numbered or bulleted lists. You can use the default Bullets and Numbering settings by clicking on the appropriate button on the Formatting toolbar. Create Bulleted and Numbered Lists To Create a Bulleted List:      Click the Bullets button on the Formatting toolbar. Manuals often include numbered lists to assist the reader in step-by-step instruction. When your list is complete. Numbers (or letters) are used when information has to be in a certain order.Bullets and Numbering Word lets you make two types of lists: bulleted and numbered. The next line will begin automatically with the next number. press the Enter key twice to stop the bulleted list. place your cursor where you want the line break and press Shift + Enter. Click on the Numbering button on the Formatting toolbar.  To create a line break between items in a bulleted or numbered list. 4. 131 Section 3-5: Formatting Text 131 . press the Enter key twice to stop the numbered list.  If you want to change a bulleted list to a numbered list (or vice versa). Bulleted and numbered lists help to simplify steps or items to the reader. 3. To Create a Numbered List: 1. Type the next item on your list and press Enter.  Remove a bullet by placing the insertion point to the right of the bullet or number and press backspace (you will not be able to place your insertion point to the left of the bullet). 2. A bullet is usually a black circle but it can be any other symbol used to highlight items in a list. Use bullets to list items that do not have to be in any particular order. Teachers often use bulleted lists to highlight important pieces of their sections. select the entire list and click on the appropriate button. The next line will begin automatically with a new bullet. Type the first item on your list and press Enter. Type the first item on your list and press Enter. 5.

By clicking on the Outline Numbered Tab you can view templates for creating an outline. other than the default that you have seen so far.  Select what kind of bullets or numbers that you want. Click Format on the Menu Bar. bullets and characters. and click OK. You can view the type of bullets and numbers available to you by opening the Bullets and Numbering Dialog Box. The List Styles Tab allows you to create your own list style using similar alignment.     Select the text you want to turn into a list. 132 Section 3-5: Formatting Text 132 .The Bullets and Numbering Dialog Box Word offers you many other options for your bullets and numbers. The Bullets and Numbering Dialog Box appears. Click on the Bulleted Tab to view all the bullet options and click on the Numbered Tab to view all the number options. The Bullets and Numbering Dialog Box also offers you Outline Numbered options. Select Bullets and Numbering.

Section 3-6: Spelling and Grammar By the end of this section. learners should be able to:     Use AutoCorrect Use Find Use Replace Use Spell and Grammar Check 133 Section 3-6: Spelling and Grammar 133 .

Word will automatically convert this typo to the correct spelling. AutoCorrect can help you locate misspelled words and correct them as you type.AutoCorrect Word's AutoCorrect feature can assist you in word processing tasks. you can customize AutoCorrect to automatically complete the rest of the proper noun once you type the letters GCF. Click Add. Examples: When typing the misspelled word. 134 Section 3-6: Spelling and Grammar 134 . Click on the Smart Tag and a drop-down list with options to reverse the action is displayed. stand. Instead of having to write a long proper noun like. you can hover the pointer over the area where the auto-correction was made and a Smart Tag will appear that allows you to reset the original word.  Capitalize the first letter of the sentence. GCF Global Learning.  Correct accidental usage of Caps Lock key.  Correct two initial capitals. AutoCorrect can also be customized so that commonly used words will be automatically entered without having to type the entire word. Check or de-select any of the following options:  Show AutoCorrect Options buttons. Modifying AutoCorrect:  Click Tools  Select AutoCorrect Options from the menu bar.  Capitalize the first letter of table cells. such as GCF Global Learning.    If AutoCorrect changes a word that you don't want it to change. Use the With: box to type the correct word.  Replace text as you type. The  AutoCorrect Options dialog box appears. AutoCorrect always misspells that word. stannd. Use the Replace: box to type a word you frequently misspell or type a shorthand word to represent a longer word or phrase.  Capitalize names of days. If you type a misspelled word into AutoCorrect's With: box.

phrase or format in the Find What: box that you are searching for. Tab. Type the word. Type the word. The Find and Replace dialog box appears.CTRL + F      Click Edit on the menu bar Select Find. Use the check boxes to limit your search.  Click Special to search for punctuation marks or section breaks. special characters and formats. For example. Frame. Click Find Next to bypass it and find the next. The Find and Replace dialog box appears. phrase or format in the Find What box. Click Cancel to quit.  Continue Clicking the Find All button to find all other instances of this word. Using Replace . Using Find and Replace to replace Word XP with Word 2003 will save you much time and effort in your editing process. Click More to conduct a detailed search. Click Format if you want to limit your search to words in a specific Font. Click Find Next to conduct your search. OR Check the Highlight all items found in: box to find all instances of the word at the same time. Paragraph.CTRL + H       Click Edit on the menu bar. Click the Search list box if you want to limit your search to a specific part of the document. You can perform a more detailed search by clicking the More button on the Find and Replace dialog box:        Click Edit on the menu bar Select Find. Using Find . Language. The Find and Replace dialog box appears.  Click Replace.Find and Replace Word 2003 allows you to search for specific words in your document as well as fonts. The Find and Replace functionality can really help save you time and effort in your word processing goals. Word XP. Select Replace. phrase or format in the Replace With: box that will replace what is in the Find What: box.  Click Replace All to replace every occurrence of the selected text with the replacement text. Type a word. consider a document you are editing that displays Word XP needs to be updated to Word 2003. When Word finds a word of phrase. phrase or format in the Find What box. Click Find All to start the search. typed again and again throughout the document. or portions of your document. Use the list box below to select all. do one of the following:  Ignore it. Style or Highlight. Word will jump to the first instance of this word and will highlight the word for easy location. Currently the document has the text.  Click Find Next to start the search.   135 Section 3-6: Spelling and Grammar 135 . Type a word.

Spell and Grammar Check
Not only does Word allow you to Undo possible mistakes in your document and Paste corrections, it also automatically reviews your grammar and spelling as you type. Green wavy lines are placed underneath possible grammar mistakes and a red wavy line under possible spelling mistakes. All of Word's grammar and spelling errors may not be correct, so you can choose to ignore these error markings and keep typing, or you can correct the mistakes and/or add the corrections to Word's dictionary.

Check Spelling as you Type
Word puts a red wavy line under possible spelling mistakes. If you click on the suspected misspelling, Word gives you one or more suggested corrections.

To Use Spell Check as You Type:
 Place your I-Beam over the misspelled word and
right-click.

 A menu list displays the following options:
boldfaced suggested spellings, Ignore All, Add to Dictionary, AutoCorrect, Language, Spelling and Look Up.  Select the boldfaced suggestion to replace the incorrectly spelled word in the document.  Select Ignore, and Word ignores all future instances of this spelling in this document.  Select Add to Dictionary, and Word adds the underlined word to the dictionary so it won't be flagged as an error in any other document you create.  Select AutoCorrect to add the correct spelling to your list of words that Word automatically corrects as you type.  Select Language to specify a word as part of another language, preventing Word from seeing this word as a mistake.  If you select spelling, the Spelling and Grammar dialog box appears.  If you select Look Up, a window opens in the Task Pane and you are given general search parameters. This feature is helpful when dealing with words, such as proper nouns, that are not found in the dictionary.

Check Grammar as you Type
Word puts a green wavy line under possible grammar mistakes.

To Work on Suspected Grammatical Mistakes:
 Place your I-beam over the grammatical mistake and right-click.  A menu list displays the following options: boldfaced grammar suggestion,
Ignore, Grammar, About this Sentence.  Select Ignore, and Word ignores the grammatical mistake it believes to exist.  Select Grammar, and the Grammar dialog box appears.  Select About this Sentence, and the Office Assistant will offer you reasons as to why Word believes this to be a grammatical error.

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136

Spelling and Grammar Dialog Box

To Use the Spelling and Grammar Dialog Box:
Choose one of the following options, depending on what you think of Word's suggestions:

    

Click Ignore Once to ignore this one instance of the grammatical error in your document. Click Ignore Rule to ignore this grammatical error and all other grammatical errors of this type in the document. Click Next Sentence to take you to the next grammatical error listed in your document. Click Change to replace the error with what is in the Suggestion box. Click Explain to open the Office Assistant, which will offer you reasons for this error.

If the red and green wavy lines distract you, you can turn them off:
   
Choose Tools Options from the menu bar. The Options dialog box appears. Click the Spelling & Grammar tab. Un-check the Check Spelling as You Type or Check Grammar as You Type so the check box so that it is empty. Click OK. Don't forget to use Spell and Grammar Check! Have you ever realized after typing a long paragraph that you accidentally left the Caps Lock on and all your letters are in Upper Case? Fortunately, you will not have to re-type the text to correct this mistake. Word offers a quick solution by allowing you to either select the Upper Case text and pressing Shift + F3 or clicking Format on the menu bar and selecting Change Case. Choose the correct option from the Change Case Dialog Box.

Using the Thesaurus:
 Click Tools on the Menu Bar.  Select Language and then follow the cascading menu to Thesaurus.
OR

 Use the quick key combination, Shift + F7
137 Section 3-6: Spelling and Grammar 137

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Section 3-6: Spelling and Grammar

138

Section 3-7:

Inserting Items Into a Word Document

By the end of the section, students should be able to:
       
Create a text box Move and Resize a Text Box Construct Tables Enter Text and Numbers into Tables Edit Tables Edit Objects Insert Pictures Edit Pictures

139

Section 3-7: Inserting Items Into a Word Document

139

The canvas helps you arrange and resize the objects you are working with. etc) in the usual manner.  The mouse pointer becomes a crosshair and a drawing canvas appears. Text boxes can be formatted with shadings. Note: When you create a text box in Word 2003.Create a Text Box Placing text inside of a Text Box helps focus the reader's eye on the page content.  Hover your mouse pointer over the border until it becomes a crosshair with arrows. font size. make changes later. or other types of publications. (Select text first. making for an impressive display of your Word skills. To Insert Text into the Text Box:     Click once inside the text box. 140 Section 3-7: Inserting Items Into a Word Document 140 . Begin typing.  Place your insertion point where you want your text box.  Sizing handles (small circles) appear. The box is selected and a blinking insertion point appears inside the box. the drawing canvas appears by default. school projects. flyers. reports. Release the left mouse button when ready. borders.  Select Text Box from the menu list. and graphics. The box is now highlighted. click and drag the box until it is in the desired location. The text box will by default contain a white background color and a thin black border.  Using this crosshair.  Left click and drag the text box until it is the appropriate size. color. Hover the mouse pointer over any of the sizing handles (small circles) until it turns into a diagonally pointing arrow. often use Word's text box feature. Format text (change font. style. Newsletters.) Moving and Resizing Text Boxes To Resize a Text Box:  Click once on one of the box's borders.  Click and drag the sizing handle until the box is the desired size. announcements. To Move a Text Box:  Click once on the text box's border. To Create a Text Box:  Click Insert on the Menu Bar.

The Format Text Dialog Box
As mentioned earlier, the default for the text box in Word is a white background with a thin, black border. Using the Format Text Box dialog box, you can choose different fill colors and lines, size, layout, and textbox.

To Use the Format Text Box Dialog Box:
 Double click on a text box border. The Format Text Box dialog box appears.
OR

 Right-click on the text box border and select Format Text Box. The Format Text Box dialog box appears.

You can access the Text box feature from the Drawing toolbar.
 Click View on the Menu Bar.  Select Toolbar and then Drawing from the cascading menu. The Drawing toolbar appears at the bottom of your document.  Click the Text box button
Rectangle button. . Don't confuse this button with the Rectangle button. You cannot insert text using the

 The Text Box Dialog Box offers you several tabs to choose from:  Color and Lines: Fill text box with color, define the border colors, styles and weight  Size: Define a specific size  Layout: Text wrap and alignment  Textbox: Internal margins
141 Section 3-7: Inserting Items Into a Word Document 141

Working with Tables
Tables allow large amounts of text and/or numbers to be presented in an organized and easy to read fashion. Similar to columns, Tables can be challenging at first. Word has created an entire menu to help assist you in creating your first Table. A few important terms to know before you begin creating tables are: Row - A row runs horizontal in a table and is divided by borders. Borders - Separating lines in the table. Column - A column runs perpendicular in a table and is divided by borders. Cell - A cell is the box that is created when your rows and your columns intersect each other. The cell contains your data or information.

Creating Tables Using the Insert Table Dialog Box:
 Click Table on the Menu Bar.  Select Insert and then Table from the cascading menu. The Insert Table dialog box
appears.

 Determine the number of columns and rows you need in your table. You can add more later,
but save yourself some work. You can always add rows by pressing Tab at the end of a row.  To create a table as wide as your page, leave the Fixed Column Width setting on Auto.  Click OK. A table is inserted into your document.

Another automated way to create a quick table is by using the Insert Table Button on the Standard toolbar.

Creating Tables Using the Insert Table Button:
 Click the Insert Table Button .  Now, drag the number of columns and rows you want in your table.

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Custom-Made Tables
The Insert Table Dialog Box and Insert Table button offer a quick solution to making tables. If you would like to custom create your table by drawing it yourself, you can use the Draw Table button.

Creating Tables Using the Draw Tables Button:
 Open the Tables and Borders toolbar by clicking View on the Menu Bar, Select Toolbars and then Tables and Borders from
the Cascading Menu. The Tables and Borders toolbar will appear.

 Click the Draw Tables button on the Tables and Borders toolbar. The mouse pointer turns into a pencil.

   

Drag the pencil to create a rectangle about the size of the table you want. Release the mouse button. The border of the table appears in your document. Use the pencil again to draw in column and row borders. Click the Draw Table button again to change the pencil back into an I-beam.

If you make a mistake while drawing your table, you can erase both rows and columns by using the Eraser on the Tables and Borders toolbar. Once you select the Eraser, the pointer will change to resemble the Eraser Button. Drag the Eraser over parts of the table you wish to erase. When you are finished erasing, click the Eraser button again to put the Eraser away.

Entering Text
Click inside any table cell to begin entering text or numbers.

Moving Around in a Table:
 Use the Tab key or right arrow key to move right.  Use Shift + Tab or the left arrow key to move left.  The up and down arrow keys will move the insertion point above or below its current location.

Selecting Text in Tables:
A cell: triple click inside cell. A row: Move mouse to left of margins, point to the row, and click. Multiple rows: Select the first row, click and drag the number of rows desired. A column: Move the mouse above the column. It turns into a downward pointing arrow. Click once. Multiple columns: Select the first column, click and drag the number of columns desired. Entire Table: Choose Table and Select Table from the menu bar.

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Editing Tables
Formatting Text in Tables Fortunately, whatever you do to format text in a paragraph (make it bold green, for example), you can do to text in a table cell. Formatting text within a table can be accomplished through a variety of means, including the Formatting menu, the Tables and Borders toolbar, the Task Pane and keyboard shortcuts. Rotating Text in Tables Many advertisements, for sale signs, menus, and other creative documents use Word's text direction feature to change typical horizontal text to eye-catching vertical text. You can rotate text so it runs vertically, facing either the right or the left.

To Rotate Text in a Table Cell:
 Select the cell(s) you want to rotate.  Click the Change Text Direction button
: on the Tables and Borders toolbar.  Clicking the Change Text Direction button once turns text to the vertically left, the second click turns text to vertically right, and the third click will bring your text back to a horizontal position. The insertion point rotates when entering vertical text, but editing vertical text is really no different than editing horizontal text.

Inserting and Deleting Columns and Rows
Therefore, it is important to know how to insert and delete rows and columns in your existing table.

To Add Rows to Your Table:
 Move the insertion point to the last cell in the table and press
Tab.

To Delete Rows:
 Select the row(s) you want to delete.  Choose Table
OR Delete Rows.

To Insert Rows in the Middle of the Table:
 Place the insertion point anywhere in the table.  Choose Table
Insert Rows above OR Rows below.

 Right-click and choose Table
from the shortcut menu.

Delete

Rows

To Delete Single Table Cell:
 Place the insertion point inside the cell you wish to delete.  Choose Table
Delete

To Insert a Column:
 Position the mouse pointer where you want to column to be
located.

 Choose Table

Insert

Insert Columns to the Right or Insert Columns to the Left.

Cells from the menu bar. The Delete Cells dialog box appears.  Click Shift cells left, Shift cells up, Delete entire row, or Delete entire column.

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Resizing Tables You may need to adjust the size of columns. Check out your changes using the Preview box.  Drag the border either left or right OR up and down. To automatically adjust the size. Click the New button to customize your own Table Style.  Click anywhere in the table and choose Table and then      Table AutoFormat. To use AutoFormat:  Create your table. 145 Section 3-7: Inserting Items Into a Word Document 145 . Rows. and cells. reports and other items. select the entire Table and then choose Table AutoFit AutoFit to Contents. To Adjust Columns. Check and uncheck the options in the Apply special Formats to: sections to slightly change parts of your table. The Table AutoFormat dialog box appears. rows. AutoFormat Just as Word offers document templates for memos. Click the Modify button to change parts of an existing Table Style.  The insertion point changes to a double-headed arrow. You can preview the Table Style in the Preview Box. and Cell Size:  Hover the insertion point over any line in your table that borders the area you want to change. Word also offers templates for Tables. Click OK. faxes. Scroll through the Table Styles until you find a table you like.

and Border Color you would like. 146 Section 3-7: Inserting Items Into a Word Document 146 . The I-beam becomes the pencil. Your cell(s) are automatically shaded.  The mouse pointer turns into a pencil  Trace the line(s) you want to change. A shading color menu appears.  Select a color.  Click the Outside Border button drop down menu and choose the location of your border.  Using the pencil.Adding Borders Many of the tables in the AutoFormat Dialog Box use unique borders and shading options. To Change the Border Color on an Existing Table:  Click the drop down arrow next to the Border Color button. Choose the Reveal Formatting Menu and look for the Table and Cell Headings.  Click the Shading Color button drop down arrow. Add Shading To Apply Shading:  Select or place the insertion point inside the cell(s) you want shaded. Line Weight. trace the border(s) that you want to color. To Apply a Border:  Select the Line Style. A color menu appears. you can use the Tables and Borders toolbar.  Select the cells you want bordered.  Click anywhere outside the table to change to pencil back into the I-beam.  Click on a color. To add these special features to your own table. To Change Line Style or Line Weight on an Existing Table:  Click the drop down arrows (next to the buttons) to view and select from the list of choices. You can access many of the features from the Table and Borders Dialog box on the Task Pane.

AutoShapes are inserted (on their own layer) with the In front of text wrapping style applied.  Release the mouse button to end the drawing object and turn off the Drawing tool. columns.  Choose an AutoShape from the AutoShape drop down menu.  Line Tool  Arrow Tool  Rectangle Tool  Oval Tool  The mouse pointer changes to a crosshair . let's learn to enhance your documents by adding objects and pictures. AutoShapes: including Lines. headers and footers. Curves.Introduction to Word Graphics Now that you are comfortable adding and formatting text. or perfect squares. Hold the Shift key down to create straight lines. lines with arrows. OR  Click any of the drawing tools in the first group of buttons. WordArt drawing objects Drawing Objects To Draw Lines and Shapes:  Open the Drawing toolbar by clicking View on the Menu Bar. and Textboxes 2. Select Toolbars and then Drawing from the Cascading Menu. The Drawing Toolbar offers many options for including lines. Drawing objects include: 1. and many types of shapes into your document. 147 Section 3-7: Inserting Items Into a Word Document 147 . and tables. perfect circles. OR  Click the Drawing button on the Standard toolbar.  Drag the crosshair from a starting point until the object is the desired size. OR  Right-click on any toolbar and select drawing.  The Drawing toolbar will appear.

WordArt Drawing Objects Also included on the Drawing toolbar is the WordArt Feature. Here are just a few examples of what WordArt allows you to do: To Insert WordArt:  Place the insertion point where you would like to insert WordArt. or use the Select Objects tool.  Click the WordArt button on the Drawing toolbar     The WordArt gallery opens. Click OK. Changes the style of arrow. Edit the font. Choose (click) a WordArt style. Changes the line style of a selected object. much more. No fill is the color white. Gives selected object some depth. Changes the text color of a selected object. Gives selected object a 3D effect . rotated. and appear metallic or wooden and much. . skewed. and stretched. and style. you can create text graphics that bend. Changes the line style of a selected object. Using WordArt. Formatting Drawing Objects Use the Drawing toolbar to format AutoShapes and WordArt. To select several objects hold down the Shift key and click on each object. Includes solid and dotted lines. The Edit WordArt Text dialog box appears. 148 Section 3-7: Inserting Items Into a Word Document 148 . slant. Change the line color of a selected object. Fill color allow you to color all selected drawing objects. WordArt can even be shadowed. size.

clip art).  Type a keyword in the Search Text: field. The Insert Clip Art menu opens on the Task Pane. The Clip Gallery is just an easy place to store clips you want to use again and again.  Select Picture and From File from the cascading menu.Inserting Clip Art Word comes bundled with hundreds of Clip Art images that are copyright free and available for your personal use.specifies where Word will search for clip art. To Insert Clip Art:  Place the insertion point where you want to insert the clip.  Press the delete key on your keyboard. As long as the check box for Everywhere is checked. Word will search through All Media Files. Word will search through All Collections. photographs.  Select Picture and then Clip Art from the cascading menu.  Double-click the clip art or picture to add to the document. 149 Section 3-7: Inserting Items Into a Word Document 149 . Inserting Pictures from your Computer A picture doesn't have to be in the Clip Gallery in order for you to insert it into your document. audio.  Click Search. The Insert Picture dialog box opens.  Results should be: . AND  Specify your search by using the Other Search Options. As long as the check box for All Media Types is checked. To change your Search For text: Click the Modify button below the clip art results To preview video and sound clips. click the appropriate tab and click the Play button to preview the file.  Click Insert on the Menu Bar. To Insert a Picture that is NOT in the Clip Gallery:  Click Insert from the Menu Bar.specified what type of file Word will search for (video. To Delete a Picture:  Select the image (click on it).  Search in: .  Locate and select the file to insert the selected picture into your document.

you can change the alignment so the graphic is right-aligned or centered. OR  Use the Alignment buttons on the Formatting toolbar. Changing Size While Maintaining Proportions:  Click the image you want to re-size.Moving Clips Once you have inserted a graphic into your document you can re-position the graphic until it is in the appropriate location. The cursor will change into a double-headed arrow. If you do not need to maintain the graphic's proportions. 150 Section 3-7: Inserting Items Into a Word Document 150 . or left handles). However. hold down the CTRL key while dragging the mouse. If it is important to maintain proportions. To keep the center of an object in the same place. By default. Changing Size While Not Maintaining Proportions: If any of the middle handles are dragged (top. which will prevent the image from looking skewed.  Use your mouse to drag a selected clip to any position on the page. Be careful. To Move a Clip:  Select the clip. you can use the top. of the picture. it is aligned to the left margin.  The I-beam turns into a white pointer with a little box under it as you move the picture. bottom. then you should use the corner handles to re-size the image. Sizing Handles You have two options when sizing your graphics. or scale. only the height and width changes. thus changing the proportion. right. just as you would text. when a picture is imported into Word. using only the sizing handle can make your pictures blurry and distorted. bottom or side handles.  Drag the handles until the image is the size you need.  Place the cursor over one of the corner handles. You can also drag the image anywhere on the page.

You can adjust your picture using the Picture toolbar. Name of Button Use it to: Insert Picture from File Color More Contrast Less Contrast More Brightness Less Brightness Crop Rotate Left Line Style Compress Pictures Text Wrap Format Picture Set Transparent Color Reset Picture Insert another picture Automatic. Black & White. To use the Picture Toolbar:  Right-click the picture.  Choose Show Picture Toolbar from the shortcut menu.Changing the Appearance of your Pictures Sometimes you may need to not only adjust the sizing of your pictures. Grayscale. or Watermark Increase color intensity Decrease color intensity Add white to lighten all colors Add black to darken the color Cut the sides of an image Each click turns the image by 90 degrees to the left Customize the border of an image Changes the Resolution of your image Set how text wraps around the image Displays the Format Picture Dialog Box Use eyedropper to make areas of the picture transparent (mainly for web graphics) Return picture to original format 151 Section 3-7: Inserting Items Into a Word Document 151 . and Set Transparent Color buttons are used with areas of the picture. Recolor Object. but you may notice the picture is too dark or too bright for your liking. Crop. All other buttons affect the entire picture.

152 Section 3-7: Inserting Items Into a Word Document 152 .

Section 3-8: Printing By the end of this section. learners should be able to:  Use Print Preview  Use Page Setup  Print 153 Section 3-8: Printing 153 .

your file will now be in Print Preview mode. preventing a waste of paper and ink. Once you have accessed Print Preview.Print Preview Print Preview allows you to see how your file looks before you print.  Choose File Print Preview from the menu bar. (Ctrl + P) OR  Click the Print Preview button on the Standard toolbar. To use print preview:  Open the file you want to preview. It will look something like this: 154 Section 3-8: Printing 154 .

 The Magnifier button turns the mouse pointer into a small magnifying glass. returning you to the previous view of the file. 155 Section 3-8: Printing 155 . When you click the Multiple Pages button. Editing Text in Print Preview You can edit text while in Print Preview mode. When the magnifying glass has a + in the center of        it. The One Page button will display one page at a time. it's difficult to restore the document to its original font sizes. The View Ruler button will display the ruler. The Shrink to Fit button will decrease the font size of each font used in the file. The program zooms in on the area.Print Preview Toolbar Print Preview mode shows you how your file is formatted. The Close Preview button closes Print Preview mode. the file will enlarge when you left click. Click the text in the area you want to edit. click the Close button. Click the button again to turn the magnifier off. or click Close Full Screen on the floating Full Screen toolbar. a small drop down menu will display. Click the button again to turn the ruler off. When the magnifying glass has a . the file will decrease in size. Click the Magnifier (to turn off magnification). To exit print preview mode. To edit text in print preview:       Choose File Print Preview or click the Print Preview button on the Standard toolbar. Once you save the file. edit your file. Click the button again to turn the Full Screen feature off. The Full Screen button will display your file on your entire screen. Highlight the number of pages you wish to display in Print Preview. The tools available on the Print Preview toolbar help you view and edit your document before you print it. You can undo Shrink To Fit by clicking Undo Shrink To Fit on the Edit menu. To return to the original magnification.in the center of it. The Zoom drop down box lets you view your file under a specified magnification level. click the Magnifier. When the pointer becomes an I-beam. then click on the file.  The Print button prints the file. preventing small amounts of text on the last page of a document.

Page Setup Before printing your files. Page Setup's Margins tab  Click the Top. format the section the way you wish. You can insert text or graphics in headers and footers. page borders. To open Page Setup:  Choose File Page Setup from the menu bar. Left.  The Page Setup dialog box appears. allowing you to add and customize borders.  Use the Paper source section to determine what paper source you're using. The Borders button opens the Borders and Shading dialog box. Use the Width and Height boxes to set a specific paper size. The Line Numbers button opens the Line Numbers dialog box.  Use the Multiple pages drop down box to determine how many pages you want to print on each page and other margin options. Preview will show you a thumbnail view of how your document will appear when printed. Page Setup's Layout tab  Use Sections to vary the layout of a file within a page or between pages by in      serting section breaks to divide the document into sections.  To define page orientation. and page orientation among other things. Then.  The Print Options button gives you more printing options. and shading. or Right boxes to define the margins. you may want to use the Page Setup feature to define your page margins. 156 Section 3-8: Printing 156 . click the Portrait (prints text so the page is taller than it is wide) or Landscape (prints text so the page is wider than it is tall) option. Page Setup's Paper tab  Click the Paper tab and click the Paper Size list box to define the paper size. Click OK when you've made necessary changes.  Preview will show you a thumbnail view of how your document will appear when printed. Headers and Footers are in the top and bottom margins of each page in a file. The Default button allows you to change the default setting for Page Setup. allowing you to add and position line numbering.  Preview will show you a thumbnail view of how your document will appear when printed. Page Setup appears slightly differently in each of the Office programs. paper size. Use this section to adjust header and footer layout. Bottom.

The Print dialog box will not appear. turned on and has paper in it. There is usually a button on your printer's control panel. In Windows 2003.  Check to see if there is a paper jam. blotchy. 157 Section 3-8: Printing 157 . check this by clicking Start Control Panel Printers and Other Hardware View installed printers or fax printers. (Ctrl + P)  The Print dialog box appears. Make sure the printer is plugged in. try restarting your computer. or even blank.  Make sure the computer knows what printer you are using. If not. If you printer still doesn't appear. you may need to add it.  Check to see that the printer toner. OR  Use the Print button on the Standard toolbar. Click Add a Printer and follow the instructions in the Add Printer Wizard. select File Page Setup. if the paper size selected differs from the one in the paper tray. To choose a paper size.  Make sure the printer cable is properly connected to the printer and to the computer.Printing To print your work:  Choose File Print from the menu bar.  The file automatically prints. Click the Paper Size tab. cartridge or ribbon is fresh and adequate.  Make sure the printer is switched to Online mode. Troubleshooting Printing Problems  Take care of the basics. it will not print. If an icon for your printer doesn't appear. Also. Note: Print capabilities differ slightly in each of the Office programs. Most printers have a flashing light to indicate a jam. If it is switched to Offline mode. you will not be able to print. printed documents may appear streaky.

158 Section 3-8: Printing 158 .

159 I want to put another page number on here so here I go 159 .

160

I want to put another page number on here so here I go

160

Section 4-1:

The History and Definition of the Internet

By the end of this section, learners should be able to:
     
Briefly explain a short history of the Internet Briefly explain a local area network (LAN) and wide area network (WAN) Briefly explain servers and clients Understand how the Internet works (on a basic level) Briefly explain the World Wide Web Understand some important web-related terms

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A Brief History of the Internet
In 1969, the US Department of Defense started a project to allow researchers and military personnel to communicate with each other in an emergency. The project was called ARPAnet and it is the foundation of the Internet. Throughout the 1970's, what would later become the Internet was developed. While mostly military personnel and scientists used it in its early days, the advent of the World Wide Web in the early 1990's changed all that. Today, the Internet is not owned or operated by any one entity. This worldwide computer network allows people to communicate and exchange information in new ways. According to www.commerce.net, in April of 1999, there were 92.2 million Internet users over the age of 16 in the United States and Canada. By 2005, it is predicted 75% of the total US population will be online.

What is the Internet?
The Internet is the largest computer network in the world, connecting millions of computers. A network is a group of two or more computer systems linked together.

There are two types of computer networks:

Local Area Network (LAN): A LAN is two or more connected computers sharing certain resources in a relatively small geographic location (the same building, for example).

Wide Area Network (WAN): A WAN typically consists of 2 or more LANs. The computers are farther apart and are linked by telephone lines, dedicated telephone lines, or radio waves. The Internet is the largest Wide Area Network (WAN) in existence.

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Servers
All computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients. In a network, clients and servers communicate with one another.

A server is the common source that :
 Provides shared services (for example, network security measures) with other machines
AND

 Manages resources (for example, one printer many people use) in a network.
The term server is often used to describe the hardware (computer), but the term also refers to the software (application) running on the computer. Many servers are dedicated, meaning they only perform specific tasks.

For example:
 An email server is a computer that has software running on it allowing it to "serve" email-related services.  A web server has software running on it that allows it to "serve" web-related services.

Clients
Remember, all computers on the Internet (a wide area network, or WAN) can be lumped into two groups: servers and clients, which communicate with one another. Independent computers connected to a server are called clients. Most likely, your home or office computer does not provide services to other computers. Therefore, it is a client. Clients run multiple client software applications that perform specific functions.

For example:
 An email application such as Microsoft Outlook is client software.  Your web browser (such as Internet Explorer or Netscape) is client software.

Servers and Clients Communicate
 Your computer (client hardware) is running a web    
browser such as Internet Explorer (client software). When you want to surf the web, your browser connects to a remote server and requests a web page. The remote server (server hardware) runs web server software (server software). The web server sends the web page to your computer's web browser. Your web browser displays the page.

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The World Wide Web (WWW)
As you now know, the Internet is the physical computer network (computer, monitor, modem, cables, phone lines, etc).

So, what is the World Wide Web?
 Tim Berners-Lee, a software engineer, invented the World Wide Web in 1991.  The Web is a system of Internet servers that support specially-formatted documents.  These specially formatted documents are text documents created in HTML, a formatting language. In conjunction with the
World Wide Web, your web browser interprets these text documents so they become web pages.  Web pages contain formatted text, graphics, sound, animation, and video, allowing point and click navigation. Before the Web, the Internet was mostly text-based. To use it, you had to know lots of keyboard command prompts, making it largely unusable to the average person. The World Wide Web changed all that.

Some Important Web Terms:
WWW
Also called the Web or World Wide Web. See previous page for full definition.

Web Browser
A piece of software used to navigate the Web. Internet Explorer and Netscape are web browsers.

GUI (Graphical User Interface)
A GUI (pronounced GOO-ee) takes advantage of your computer's graphics (picture) capabilities to increase ease of use. For example, the buttons you point and click to surf the web is part of your web browser's GUI. Most operating systems include a GUI, such as Windows and Mac OS. In the past, there was no pointing and clicking; rather, the user had to know a command language to operate the computer.

HTML (Hypertext Markup Language)
The formatting language used to create web documents.

Hypertext
The system of electronically linking words or pictures to other words or pictures.

URL (Uniform Resource Locator)
Each web page has its own address on the Internet, which is called a URL. To recognize one another over the Internet, computers convert human-friendly addresses like www.gcflearnfree.org to numerical IP addresses.

HTTP (Hypertext Transfer Protocol)
You may have noticed the http:// preceding URLs. For example: http://www.gcflearnfree.org. The first part of the URL, usually HTTP, indicates the file type. HTTP, the system for transferring web documents, defines how messages are formatted and transmitted over the Internet. 164 Section 4-1: The History and Definition of the Internet 164

Section 4-2:

Connecting to the Internet

By the end of this section, learners should be able to:
       
List the four requirements necessary to access the Internet Define a modem Define a web browser Understand the function of an Internet Service Provider (ISP) Discuss the need for speed Discuss bandwidth Discuss the different levels of Internet access available Research the levels of access in your living area

165

Section 4-2: Connecting to the Internet

165

Connecting to the Internet
In the previous sections, you learned a short history of the Internet, how the Internet works, what the Web is, and some important Web terms.

In this section, you will learn what you need to access the Internet:
1. 2. 3. 4.
Computer Modem Web Browser Internet Service Provider

Modems and Web Browsers
To connect to the Internet, your computer requires a modem and a web browser.

What is a modem?
 A modem is a device that converts a computer's outgoing data to a format that can be transferred via telephone lines. Modems
can also convert incoming data so the computer can read it.  A modem can be located inside or outside your computer. Some of the different types of modems are internal, external, voice/data, and fax modems.

What is a web browser?
 Remember, along with a computer equipped with a modem, you need a piece of software called a web browser to navigate the
Web.  Internet Explorer and Netscape are examples of web browsers.

Internet Service Providers
To access the Internet, you need a computer equipped with a modem and web browser, but you'll also need an ISP. Internet Service Providers (ISPs) are companies that provide access to the Internet. For a monthly fee (and an initial activation fee), you can purchase a software package from your ISP. These packages feature different levels of Internet access. Flat-rate service will buy you unlimited hours, whereas a less-expensive hourly package buys limited Internet access. In either case, the speed with which you access the Internet factors into how much you pay per month.

The ISP software package usually includes:
 Username. A unique name used to gain access to a computer system.  Password. A combination of keyboard characters. Used in combination with a username, passwords allow access to restricted
computer information. It is important to keep passwords secret.  Access phone number. For example, (919) 555-5555.

If you connect to the Internet at work, you may be part of a LAN (local area network) that shares network resources. To gain Internet access, your employer contracted with an ISP. 166 Section 4-2: Connecting to the Internet 166

To estimate your commute. you are probably used to waiting. So. or a 6-lane interstate?) How much traffic will be on the road at any given time? Is there any construction? The Internet is similar to the roadway example. Remember. or information. Did You Know? Eight bits of data is roughly the amount that you enter each time you tap a key on your keyboard. users need more speed. Cable modems) All About Bandwidth A fast modem doesn't ensure fast transmission rates. and video. Too much traffic on the network means you may be unable to connect at a fast rate. Fast data transmission often depends on bandwidth. You have to travel through a physical network of roadways to travel from home to work. or at all. 4-lane roads. especially those loaded with graphics. For example. Bandwidth is the amount of data actually being sent through a network circuit.2K bits per second  28. The more open and wider your network is.8K bits per second  33. consider:      What is the speed limit? Where are you located (big city or rural setting?) How big (wide) is the road? (2-lane roads. etc). modems are measured in terms of bits per second (bps). Slow Internet access means some users are unable to access certain web pages. (ADSL).000 bits per second. sound.6K bits per second  1998-Present  56K bits per second  Almost 10 Million bits per second (Asymmetric Digital Subscriber Line. Data Transmission Rates:  Early 90's  19. to access the latest web technologies. Data has to travel through that physical network. A bit is a unit of measurement that measures the transfer of data. modems (a device used to access the Internet) were built that were capable of faster data transmission rates. Let's say you want to estimate the time it takes for you to commute from home to work. Faster data transmission means:  Faster web pages  Faster email services  Music. 167 Section 4-2: Connecting to the Internet 167 . the Internet is a physical network (phone lines. the faster you can connect and surf. animation.The Need for Speed If you surf the Web frequently. In response to the need for speed. if you have a 56K modem. and waiting. your modem may be capable of transferring 56. and video plays smoothly Data Transmission Rates At higher speeds. and waiting some more.

More bandwidth results in improved streaming audio/video. making it impossible to receive phone calls unless another line is installed. Cable Modem Pros:  Uses coaxial and/or fiber-optic cable rather than phone       lines for data transmission. Can fall back to slower speeds if the line cannot handle the modem's fastest speed. More bandwidth results in improved streaming audio/ video. so performance doesn't depend on your distance from a central cable office. Uses the existing phone line in most cases.6K. Can connect multiple computers on a single line.00 per month or less.What Type of Access is Available to You? Many ISPs offer different levels of Internet access. 168 Section 4-2: Connecting to the Internet 168 . DSL (Digital Subscriber Line) Pros:  Can fall back to slower speeds if the line cannot handle the      modem's fastest speed. Faster than a 56K dial-up modem.8. with download speeds approaching 56K under only perfect conditions. telephone calling. video conferencing and other high-bandwidth services.00 per month).00 per month). leading to "always on" access. ISDN (Integrated Services Digital Network) Pros:  Can provide 2-4 times the speed of a 56K modem. video conferencing and other high-bandwidth services. Cons:  Availability-limited to homes/businesses with a dedicated copper wire running between it and the phone company's nearest central office. telephone calling. application programs.  A firewall is necessary to ensure home network security  Service is not infallible. Cons:  Availability-limited to homes/businesses with cable access.  Cost-includes installation fees and monthly charges (around $50. etc). online games. spontaneously terminated sessions. Faster than a 56K dial-up modem.8K to 33. Upload speeds can be limited to as low as 28. Cons:  Requires special equipment that can drive up your cost. leading to "always on" access.  May be replaced by other technologies.Can be limited to speeds of 28.  Data is not compressed so transmission rates can be comparable to 56k-at more cost.  Uses digital rather than analog signals to transmit data. Cons:  Dial-up connection uses existing phone line.  Cost-includes installation fees and monthly charges (around $40.  Need a firewall to ensure home network security  Service is not infallible. application programs. 56K Dial-up Pros:  Uses existing phone lines. Does not tie up existing phone line. Does not tie up existing phone line.  Service can be somewhat unreliable (busy signals. Can connect multiple computers on a single line. online games.  Lower cost-usually around $22.  Often requires commitment to a cable TV package.  Slow -. Convenient for homes already wired with cable access.

and Explorer bar Show and hide toolbars. Status bar. learners should be able to:                          Review web browser basics Discuss cached web pages Refresh and stop web pages Define a search engine and provide an example Demonstrate effective searching techniques Identify IE's toolbars. Status bar.Section 4-3: Using Internet Explorer By the end of this section. and Explorer bar Move and resize toolbars Customize the Standard button toolbar Understanding tabbed browsing Set a home page Access Favorites Add to Favorites Organize Favorites Rename and Delete Favorites Access History Customize History Search using Internet Explorer Save pictures Copy and paste text from a web page Email a link Print a web page Use the highlighting feature Change text size and font Change text and link color 169 Section 4-3: Using Internet Explorer 169 .

Here is a quick review of web browser basics:     To return to the last page you viewed. Cache Have you ever started typing your favorite website's address. This makes surfing the web faster and easier. click your Back button. Click the drop down menu to the right of the back and forward buttons to view and select from a list of recently visited sites. 170 Section 4-3: Using Internet Explorer 170 . Forward button and Address bar. the browser displays the pages from the cache instead of requesting them from the web server. type the URL in the address bar and hit the Enter (Return) key on your keyboard. Your web browser stores recently visited sites (as temporary Internet files) on your computer's hard disk. To return to the page you visited before you clicked the Back button. When you revisit your favorite sites. you're already familiar with your web browser's basic tools such as the Back button. click the Forward button. have you tried clicking the address bar's drop down menu to display a list of sites you've recently visited? What about the Back and Forward button's drop down lists of recently visited sites? If you've used any of the methods listed above to surf the Web. To visit a web page. you are using your web browser's cache.Browser Basics If you found our web site. and the entire address displays? Or.

The percentage symbol (%) can be used to replace only one character. For example. you may have some luck. Be aware of pluralizing your words. Wildcards. 171 Section 4-3: Using Internet Explorer 171 . NOT. and Good Will may yield different results. For example. and capitalization. Search Engines Instead of trying to guess where certain information may be located on the Web. Use correct spelling. For example. and spell them correctly. Use NOT (all caps) to exclude certain words or phrases. when viewing a discussion forum.  You mistyped a URL. or postmarital. but your results may be too broad. Goodwill. flick instead of movie. post* could produce postwar. free online computer training. Most search engines allow you to search using plain language relevant to the topic of interest. Goodwills. Tips for Effective Searching Beware of using slang or partial words. For example.) For example. if you put quotes around "free online computer training. A search engine searches for keywords and returns a list of documents where the keywords can be found. goodwill. free AND coupon. a web page. or Macs instead of Macintoshes may yield different results. File Not Found. or a news-driven website. Phrases." the search engine searches for that entire phrase in a web page. George Washington OR Bush. postgame. "Error 404. you may not be getting the most up-to-date information a site has to offer. Most browsers include a Refresh button on the toolbar. Refreshing requests fresh pages from the web server rather than from the cache stored on your machine's disk. casserole NOT chicken NOT beef. if you simply type.Refreshing and Stopping Web Pages While using your browser's cache may increase ease of use. (F5) Most browsers include a Stop button on the toolbar. Use OR (all caps) to include any of the search words (rather than most. search engines allow you to search both the Web and newsgroups. To do so. or free + coupon. good will. Some search engines support a plus sign (+) in place of AND. However. you need to refresh. For example.  You get a message that a web page cannot be displayed. For example. meaning you don't have to know any special programming tricks to effectively search the Web. OR. Put quotes around a phrase so each word in the phrase isn't searched for separately. If you use slang or parts of words. The asterisk (*) can be used to replace multiple characters. or reload. the search engine searches for each of the words individually in a web page.  A page is taking too long to load." Stop a web page when:  You want to stop a web page from loading. AND. For example. Use AND (all caps) to search for multiple words that must appear in a web page. For example. (Esc) Refresh a web page when:  You want to view the latest version of the page.

waiting for reply. Also in the address bar are the Refresh and Stop buttons. The Search Box is to the right of the address bar. particularly for security reasons. History. It is always a good idea to display the Status bar. Type new URLs or search terms into the Address bar. 172 Section 4-3: Using Internet Explorer 172 . The Standard buttons bar displays commonly used buttons such as the Back. The Address bar displays the address. Note that the Favorites is not made visible unless you choose it. loading. It's a convenient way of accessing the Favorites list. of the web page you are currently visiting. located at the bottom of the IE window. Status bar and Favorites Center Internet Explorer's Status bar and Favorites Center offer additional web navigation methods.Toolbars Internet Explorer features customizable toolbars to help you navigate the Web. The Status bar. Forward. and Search function. You can search for something by typing in the box and pressing the magnifying glass button. History list. Favorites. The Favorites Center is a sidebar located in the left side of the IE window. or URL. or if you have a secure connection. and Print buttons. indicates when a web site is found.

The mouse pointer becomes a double-headed arrow. left. To show or hide the toolbars. OR  Right-click the toolbar and click to clear or show the checkmark for each item. Hover your mouse pointer over the resize/move toolbar handle. you can move and resize the toolbars. Section 4-3: Using Internet Explorer 173 .  Click the clear or show the checkmark for each item. and Favorites Center. Status Bar. Status bar.  Click and drag a toolbar up. or Favorites Center  Click then choose Toolbars. or right. To resize a toolbar:     173 Look for the resize/move toolbar handle. Click and drag until toolbar is desired size. Customizing Toolbars In newer versions of Internet Explorer.Show and Hide Toolbars. down.  When moved. Explorer Bar.  Hover your mouse pointer over the resize/move toolbar handle. Explorer bar. Status Bar.  The mouse pointer becomes a double-headed arrow. toolbars "snap" to the outer edge of the IE window. you can show and hide the toolbars. To move a toolbar:  Look for the resize/move toolbar handle. Explorer Bar and Favorites Center In newer versions of Internet Explorer.

Add or remove a button from the Standard button bar:  Click OR then choose Toolbars Customize. 174 Section 4-3: Using Internet Explorer 174 .Customizing the Standard Button Bar: You can further customize the Standard button toolbar by adding or removing Standard buttons. In the right-hand scroll box. In either scroll box. The Customize Toolbar dialog box opens.         Right-click the toolbar and click Customize. there is a list of Current toolbar buttons. You can even change the appearance of your buttons. there is a list of Available toolbar buttons. To change the text options featured on your buttons:  Right-click the toolbar choose Customize Command Bar. The button is now added or removed from the toolbar.  Click to clear or show the checkmark for each item. click to select a button you would like to add or remove. Choose from:  Show all text labels  Show selective text  Show only icons To change the size of your button icons:  Right-click the toolbar choose Use large icons. In the left-hand scroll box. Click the Add or Remove button. Click Close to display new options.

Choose Open in New Tab. Each tab is it’s own webpage Click here to create a new tab Current tab Creating a new tab   OR  Click on the small tab next to your current tab. Using tabbed browsing. you can have more than one web page going without having to open another Internet Explorer window. Press Ctrl + T When you have more then one tab (webpage) open. if you wanted to have more than one web page open. the one you are currently looking at will appear to be in front of the other tabs and highlighted in a darker. you had to start a new browser window every time. such as gray. Closing tabs (Note: You must have more than one tab open)  OR  Press Ctrl + W Click the x on the right corner of the tab. The webpage will open in a new tab. has incorporated a new feature known as tabbed browsing. Opening a linked page in a new tab    Right-click on a link. besides having a new look. In older versions of Internet Explorer. The small tab will always be the last one on the right. 175 Section 4-3: Using Internet Explorer 175 . such as blue. Type the website in the address bar.Understanding Tabbed Browsing Internet Explorer 7. while the non-active tabs will be in a lighter color.

Change your home page to make surfing the Web easier and more convenient. OR  Click the arrow on the Home change homepage.org should be your home page. click the Use Current button. For example.com as your home page. To change the Home Page:  Choose Tools Internet Options from the IE menu bar.  The Use Default button sets www.  If not already selected.  Click Yes. http://www.  The Use Blank button sets a blank page as your home page.  Click OK. if you want to start each Internet session with GCF Global Learning. If you like to check the weather every time you log on.Setting a Home page Your home page is the first page you see when you start Internet Explorer (IE).weather. click the General tab. The Internet Options dialog box opens. 176 Section 4-3: Using Internet Explorer 176 . OR  If you like the current page and want to set it as your new home page. This option is beneficial to those who don't want to begin each Internet session waiting for a home page to load.gcflearnfree. Click the circle next to the option you’d like to choose.  Type a new URL in the home page section of the General tab. or if you want to use the webpage as your only home page.com as your home page.microsoft. then choose Add or  A dialog box asks you if you want to add the page you’re on to your home page tabs. you might prefer http://www. button on the toolbar.  Click OK.

find.  Click a Favorite to go to that web page. you have probably found a number of sites you'd like to return to in the future. 177 Section 4-3: Using Internet Explorer 177 . Click on Favorites if not already there and the list will appear. You may need to click the double arrow at the bottom of the list to expand your choices. (Ctrl + I)  A Favorites list appears. You can keep track of your favorite sites without having to remember long URLs using the Favorites feature. You can access.Access Favorites When surfing the Web.  Choose Favorites from the IE menu bar. add to. To access Favorites from the Favorites Center:  Press the Favorites Center button on the toolbar.  The Favorites Center appears on the left. To access Favorites from the IE menu bar:  Press the Alt key on the keyboard to bring up the menu bar. This feature comes with some pre-existing Favorites you may or may not find useful. and organize your Favorites.  Click a Favorite to go to that web page.

The page title appears in the Name text box. Click the Add to Favorites in the drop-down menu. Rename the page if you wish. "GCF" may be adequate.  Click Add to add it to your Favorites list. 178 Section 4-3: Using Internet Explorer 178 . For example. The Add Favorite dialog box opens.gcflearnfree. For example: "Welcome to GCF Global Learning Community Center. For example: http://www." Change the page title if you wish. Your new Favorite appears in the Favorites list.  The Add Favorite dialog box opens. To add to Favorites using the Favorites Center:       Click the Add to Favorites button on the toolbar. Click Add to add it to your Favorites list.  The page title appears in the Name text box.  Press the Alt key on the keyboard to bring up the menu bar.org.  Choose Favorites Add to Favorites from the IE menu bar.Add to Favorites To add to Favorites using the IE menu bar:  Go to the page you want to add to your Favorites.

you may want to organize them in folders. Rename.  Choose Favorites Organize Favorites from the IE menu bar.  The Organize Favorites dialog box opens.  Drag and drop any Favorite into a preexisting folder. Use this dialog box to Create a New Folder.  Drag and drop Favorites into folders.  The Organize Favorites dialog box opens. There are several methods of organizing your Favorites. OR  Press the Alt key on the keyboard to bring up the menu bar. OR  Working in the Organize Favorites dialog box. Move to Folder. 179 Section 4-3: Using Internet Explorer 179 .  Click a Favorite you want to organize. and Delete.  Choose Favorites Organize Favorites from the IE menu bar.Organizing Favorites Once you add several Favorites. To Organize Favorites:  Press the Alt key on the keyboard to bring up the menu bar. click the Move to Folder button and drag and drop Favorites into folders.

Creating New Folders You may need to create new folders in order to keep your Favorites organized. Choose Favorites Add to Favorites from the IE menu bar. ready to be renamed. Click the New Folder button.  Choose Favorites Organize Favorites from the IE menu bar.  The Organize Favorites dialog box opens. Click the Create Folder button. To Create a New Folder:        Press the Alt key on the keyboard to bring up the menu bar.  A new folder is created. OR  Press the Alt key on the keyboard to bring up the menu bar. Name the folder and click OK. The Create New Folder dialog box opens. Click OK again to close the Add Favorite dialog box and add the new folder to your Favorites list. 180 Section 4-3: Using Internet Explorer 180 . The Add Favorite dialog box opens.

Renaming and Deleting Favorites You may need to rename or delete Favorites. Choose delete from the shortcut menu. 181 Section 4-3: Using Internet Explorer 181 . To Delete a Favorite:  In the Favorites Center list. OR  Use the Organize Favorites dialog box. right-click a Favorite. Choose rename from the shortcut menu. OR  Use the Organize Favorites dialog box. right-click a Favorite. To Rename a Favorite:  In the Favorites Center list. ready to be changed.  A confirmation message appears.  The name is now highlighted. Choose Yes.

Click OK. To see a list of pages you've recently visited:  Click the down arrow at the end of the Address bar. To hide the Explorer's bar's History list:  Click the X in the upper right.  Click the web page icon to display the web page. Click the General tab In the Browsing history area.  Click the Delete button in the Browsing history area to clear your history and temporarily free up disk space on your computer. click the Settings button In the History area.  Click the History button.  To view.  Click a folder to display individual pages.  Click a week or day. Customizing your History List You can specify how many pages are saved in your History list. change the number of days that the History list keeps track of your pages. 182 Section 4-3: Using Internet Explorer 182 . you can find pages you've recently visited in the last few days. OR  Press the Favorites Center button on the toolbar. click any site from the list. To specify how many pages are saved in the History list:     Choose Tools Internet Options from the IE menu bar.  Choose View Explorer bar History  The Favorites Center opens and the History list appears in the left side of the window. To access your History using the Favorites Center:  Press the Alt key on the keyboard to bring up the menu bar.History Using the History feature.

Click links that interest you.  Plug in any key words you think the page contained in the Find a web page containing text box.Search You can also look for web pages using the Search function. Searching with the Search bar:  The Search bar is located to the right of the address bar.  Click the magnifying glass button to search. 183 Section 4-3: Using Internet Explorer 183 . Your chosen search provider’s results display in a web page. Choose a link that interests you.  Results display in the bar. Searching from the Address bar:     Type in any key words you think the page may contain. Press Enter on the keyboard.

You can also save specific pictures. or links from web pages for later reference. Right-click the item you want to save. 184 Section 4-3: Using Internet Explorer 184 . choose Set as Background from the shortcut menu. text.Saving Pictures It's easy to return to previously visited web pages using tools such as Favorites and History. Each new graphic you set as wallpaper will replace the old one. To set a web page image as desktop wallpaper:      Go to the web page. To save pictures:      Go to the web page that features a picture you want to save. Choose Save Picture As from the shortcut menu. Your new wallpaper should display. Click the Save in drop down box arrow to navigate to a new save location. The Save Picture dialog box opens.  Click Save. The default save location is My Pictures. Right-click the image. Minimize the window. It will be saved in the list as Internet Explorer wallpaper.  Rename the image in the File name text box if needed. The shortcut menu opens.

for example. There are several different methods of sending a web page via email. Emailing Links While surfing the Internet. and then send the message. select the URL. For example.  Choose Edit Paste from the menu bar or right-click and choose Paste from the shortcut menu to paste the text into the document of choice (for example. Right-click and choose Copy from the shortcut menu. such as Word. (an online newspaper. You need to specially configure your e-mail program for the send a link in email method to work. Right-click the body of the email message. and choose Paste from the shortcut menu. To cut and paste a link:  Go to the web page. Open your email program.  In the Address box. To copy and paste text from a web page:  Go to the web page. OR To send a link in email:      Go to the web page. Compose your email message. For example:      http://www. for example).org.  Select the text you want to copy. Send the message. Choose File Send. Some web pages include a "Tell A Friend" or "Email this Article" feature. a Word document). Press the Alt key on your keyboard.gcflearnfree.  Open another application.Copying and Pasting Text You can save specific text from web pages for later reference. This may be convenient. Click Page by Email or Link by Email. but you may want to be wary of who you give your email address to. you may come across an interesting site you want to share with friends or family. Compose your email message.  Choose Edit Copy from your web browser's menu bar or right -click the text and choose Copy from the shortcut menu. you might want to copy and paste text. 185 Section 4-3: Using Internet Explorer 185 . if you want to save content from a site that features regularly changing content.

The Print dialog box opens.  The Print dialog box opens. OR  Click the Print button on the toolbar to print the page (no dialog box will appear) To print a frame or item in a web page:  Right-click the frame or item.  Choose File Print. Print Frame.Print a Web Page Let's say you need to print a web page. such as a map.  Set printing options as you normally would. for offline reference.  Choose Print.  Set printing options as you normally would. or Print Target. The shortcut menu opens. 186 Section 4-3: Using Internet Explorer 186 . To print a web page:  Press the Alt key on the keyboard.

5. The text size decreases or increases. As you move around a web page.Highlighting Internet Explorer includes some accessibility features. A cascading menu appears. Insertion Point Displays when you roll your mouse over text that is not linked. 7. You can highlight text if you have difficulty seeing the insertion point. To increase text size: 1. Changing Text Size Changing text size can improve readability. depending on your selection. When your mouse pointer becomes the insertion point. and the finger. 4. you can double-click any text or image to highlight it. Mouse Pointer Displays when you roll your mouse over images that are not linked. The default is Medium. 187 Section 4-3: Using Internet Explorer 187 . you've probably noticed the mouse pointer's various states: the insertion point. Repeat steps 1-3 and choose Medium to return to the default. 6. Press the Alt key on the keyboard 2. 3. Finger Displays when you roll your mouse over text and images that are linked. Choose Smallest or Largest as needed. Choose View Text Size from the menu bar. the mouse pointer (arrow).

Click the General tab.Changing Font Sometimes. In the Web page font and Plain text font lists. Those with low vision and/or color blindness may have difficulty viewing certain colors. To display text in a different font:     Choose Tools Internet Options from the menu bar. sizes. web designers don't always take this into account when determining font colors. changing the font can increase readability. To change how page colors are displayed:     On the Tools menu in Internet Explorer. Note: Graphics cannot be resized or changed in any way (including color) using a web browser. click Internet Options. so can the use of color. Changing Color While changing text size and font can increase readability. The Colors dialog box appears. 188 Section 4-3: Using Internet Explorer 188 . and background colors. Change the color settings as needed. Click the Fonts button. However. click the fonts you want. click Colors. Note: Graphics cannot be resized or changed in any way using a web browser. On the General tab.

Section 4-4: Browser Security By the end of this section. learners should be able to:        Discuss the importance of Internet security Discuss the importance of password protection Define e-commerce Determine if a website uses SSL Upgrade the level of web browser security Determine how websites use cookies to track data Control cookies 189 Section 4-4: Browser Security 189 .

A longer password provides greater security. One of your first lines of defense against potential hackers is password protection. particularly if you use a laptop. phone number. Your password would look like this: itpp4gpa34  It's easy to remember. using your birth date. Don't use a "one size fits all" password.)  Do not use the example just given as your password. there are criminals (sometimes referred to as "hackers" or "crackers") who would like to break or "hack" into your computer for a variety of reasons. Password Do's Computers. Or your name. for that matter) to make a solid password. will remain safe and secure. etc is a bad idea. Password Don'ts  Don't let anyone look over your shoulder while you type in your password. and the sensitive data stored in your computer. etc.  Do change your password on a regular basis. the name of your spouse.  Next. Whenever possible. Don't keep an electronic list of passwords on your computer. if you notice your account has been compromised in any way. 190 Section 4-4: Browser Security 190 . use different passwords for your employer's computer network. programs. Hackers use dictionaries as a tool to discover passwords. and files are often password protected. Remember. The purpose of a password is that no one but you can log in and start using your account. relative. social security number. Use a combination of numbers and letters. voicemail. files. or files. some passwords are cAse-SeNSitiVE. this is a blatant security risk. This is the easiest password to crack. For example. Many people change their password once every three to four months. Don't use the same password for your separate accounts. (I don't live in Tallahassee. create a sentence or phrase. There's a lot to know regarding Internet security. in March or any other time. For example. accounts. programs. While you may find it convenient to keep a list of your user names and passwords beside your computer. web mail. However. That goes for foreign dictionaries as well. Don't use well-known abbreviations. add this basic level of security. pet. etc. you'll learn some of the basic things you can do to ensure that your computer. don't knowingly give your password to anyone. Don't choose a password that can be easily traced to you. For example. programs. available to anyone. Remember. Don't use words that can be found in the dictionary. Unfortunately. it is on public display. you are probably concerned with Internet security. ISP. and can't play piano for anyone including my grandpa. ten characters. is not a common acronym.  Do password protect computers. for that matter. Creating a Good Password  First. base your password on that phrase. In this unit. A password (along with a user name) grants you access to protected computers. a combination of letters and numbers based on a phrase. change your password immediately. Think the woman standing behind you while you      use the ATM is too close for comfort? She may be.The Importance of Being Safe If you use the Internet on a semi-regular basis. Your local administrator and/or ISP may recommend when it's best to change your password. Don't ever use your user name as your password.  Do memorize your password. For example: In Tallahassee Playing Piano for Grandpa March 4. ASAP (as soon as possible) or NATO (North Atlantic Treaty Organization) is far too familiar (and short.  Do use a password that is at least eight to ten characters long. and the information is not personal. child. can't be found in the dictionary. Also.

and more on the Internet.E-Commerce These days. you can buy books. You usually buy goods and services online using a personal credit card or debit card. tickets. clothing. Online shopping is called e-commerce. An electronic purchase form may look something like this: First Name Last Name Email Password Confirm Password Street Address City State Zip Shipping Address City State Zip Credit Card Type Credit Card Number Expiration Date Have you ever wondered what happened to that information once you click "send?" Is the information secure as it travels over the Internet? How can you be sure? 191 Section 4-4: Browser Security 191 . toys.

Secure Sockets Layer (SSL) Most security measures involve passwords and data encryption. to protect the security of your credit card. How can you be sure SSL in is effect? First. check your browser window. 192 Section 4-4: Browser Security 192 . Next. you have to have access to a secret key or password. SSL transfers information securely across the Internet. if you see an unbroken key or lock symbol look next to the address bar. SSL is active. . Click on the lock symbol and then click on the View certificates link at the button of the pop-up. Depending on your browser. a third party can't intercept the data. What is SSL technology? Many e-commerce websites use SSL technology. or in effect. Make sure the certificate is "Issued to" the Web site and the "Valid from" dates are current. This way. an encryption method and industry standard. You can also make sure SSL is in effect by looking at your browser's URL address box. To read an encrypted file. Data that is "encrypted" is just a fancy way of saying that data is turned into secret code. sensitive information is "scrambled." or encrypted. Once your browser connects to the web server. while being exchanged. check the Certificate. When accessing a secure web server. the first part of the URL will change from http:// to https//:. For Internet Explorer.

you may end up with a lot of unwanted email. and postal mailing lists? Do they use cookies? 193 Section 4-4: Browser Security 193 . phone. When you arrive at that page. then choose File Properties from the menu bar. About Us. consider placing your order by phone. Roughly speaking. (Sometimes marked by an *asterisk* or different color. If you have any doubt about a web site's security level. Privacy Policy. With the increasing computing power of potential criminals. look for answers to questions such as:       What kind of information do they collect? How do they use my information? Do they share my information with third parties? How do I access my information? How do I update or delete my information? How do I remove my information from email. use your junk mail account rather than your personal ISP email account." Verify Your Security Level on Secure Sites For Internet Explorer. Instead. don't blindly fill in every blank field. Look for links such as Help. Ever wondered how those "spammers" got your email address? Create a free web mail account and use it as for "junk mail.) Read the order form. you can simply create another junk mail account.) When retailers require an email address. the main difference is that 128-bit encryption provides a significantly greater amount of protection than 40-bit encryption. look for the fields that are required to make the purchase. first press Alt on your keyboard. That way. Customer Service. you should be informed on how the online retailer will use your personal information. Privacy Tips While you shouldn't be afraid to make an online purchase.128-bit Encryption What is the difference between 128-bit and 40-bit encryption? Without getting technical. Watch out for areas that are "pre-selected" for your convenience (such as checkboxes). Your web browser should have at least "128-bit encryption. FAQ. When filling out an online order form. or Privacy and Security. greater level of security is becoming more necessary." (Yahoo and Hotmail are just two examples of sites that offer free web mail. 128-bit encryption is millions of times stronger than 40-bit encryption. if you receive a lot of spam. 128-bit encryption remains a very strong method of security for the foreseeable future.

You don't have to type the same information into a frequently used site over and over again. A cookie is a small file that a web site puts on your hard drive so it can remember something about you at a later time. For example. they can improve your online experience. a cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. These cookies expire when you leave our site and do not store personally identifiable information in the cookie. We use session cookies simply to keep track of how many members and registered students use the site. we use a special type of cookie called a session cookie. or alerted when a cookie is placed on your hard drive. While cookies may seem like an invasion of privacy. Other sites cannot read them. etc. Customizing cookie settings  Choose Tools Internet Options from the menu bar.  If you want to override the settings. click on the Advanced button 194 Section 4-4: Browser Security 194 . Cookies help keep track of your order.  Click OK. and certain ads or products display because of what you've purchased in the past. such as a personalized MSN or Apple start page. Each level has its own description. you may turn cookies on or off. They may also save you some time. Cookies allow you to "personalize" web sites. See your browser's Help menu for more information.Cookies Many e-commerce web sites use cookies.  Click the Privacy tab. Controlling Your Cookies Depending on your web browser.  Click the security slider and drag it up and down to your desired privacy settings. At GCF Global Learning.

or harmful code. forums. Understand the importance of anti-spyware software Understand how anti-spyware works Know what resources are available to protect your computer against spyware Understand the importance of anti-virus protection Understand how anti-virus software works Know what resources are available to remove and/or protect your computer against viruses. Make sure Your browser is secure How to research a seller Importance of privacy statement Why to pay by credit card Importance of keeping your password secret  Why you should print a receipt  Understand the importance of knowing the sites that your children visit. worms.  Understand the risks your children face on the Internet  Understand the need for guidelines  Understand the need for rules governing Internet use in the home  Understand the importance of keeping your computer in a                public place State the benefits of a family-friendly ISP Encourage the use of a kid-friendly search engine Create an Internet use agreement Recognize quality Web sites State general guidelines for communicating online Help children understand the risks involved in chat rooms. Understand the importance of firewall protection Understand how firewalls work Know what resources are available to provide firewall protection. and bulletin boards Help children understand the risks of pornography Help children understand the risks of email Help children to become aware of cyberstalking and harassment Define file sharing and Peer-to-Peer programs Understand the risks in downloading music Understand the risks in computer games and other software downloads Understand how to assign sites to security zones in Internet Explorer Understand how to use the Internet Explorer Content Advisor Know what resources are available for you to filter Web sites and content 195 Section 4-5: Internet Security 195 .Section 4-5: Internet Security By the end of this section. newsgroups. learners should be able to:  Identify the major threats that you and your children face                          online Define a virus Define a worm Define a trojan horse Identify a hoax State how to avoid computer worms Define email spam Define hacker threats Define identity theft Understand the importance of anti-spam protection Understand Digital Signatures and Digital Certificates Understand the types of commercial products available to protect email. instant messaging.

Somewhat similar to monitoring. we provide some practical information on how to protect your data and computer. But when you have DSL and cable modem Internet connections. If you truly want to protect your family and children while they're online. stating what functions are allowed or are not allowed on the Internet. Your children can expose your computer to threats introduced by software downloads. email threats. worms. There are also some commercial products that you can buy to monitor computer activity. video conferencing and other high-bandwidth services. discussion boards. online games. including pornography and hate content. 365 days a year. adware. we discuss firewalls and how they can be used to protect your computer and family from outsiders who try to access your computer to controll what Web sites your children can visit. and cookies. and what activities they do online. Perhaps you need a formal written agreement that you and your children sign. You can also evaluate the quality of your firewall protection How Do You Keep Your Children Safe Online? In addition to the malicious threats that we've just discussed. what sites your children enjoy. Because much of this material is copyrighted. and how to recognize quality Web sites. there are also people who operate those computers. Your children will be exposed to pornography. Become acutely aware of what your children are capable of doing in the online environment. instant messaging. They will meet people you don't know -. or worms affecting your computer's performance? We discuss how to scan your computer from spyware and other harmful code. We discuss free resources that are available to you on the Internet. Any computer that is connected to the Internet all the time is more susceptible to possible Internet attack than computers accessing the Internet through a 56K dial-up connection. it also means that your computer is connected to the Internet 24 hours a day. filtering software can restrict your children's access to certain undesirable material on the Internet. and identify theft. Your Web browser provides certain features to allow you to monitor your children's access to Internet content. the threat of illegal downloads is ever present. Lastly. It is up to you to investigate the ISP that is best suited for your family needs. you should know how to use the Internet. In addition to these dangers. Many of the threats that your family and computer face on the Internet include viruses. seven days a week. which search engines are kid-friendly. Trojan horses. and online games. We also discuss hacking. And there are many more ways to communicate with someone online other than sending an email message. 196 Section 4-5: Internet Security 196 . application programs. You don't know who they are. One of the biggest technological breakthroughs is broadband Internet access. telephone calling.and perhaps correspond with them frequently. Experiment for yourself. viruses. Is spyware. The Microsoft Internet Explorer Web browser has some built-in capability to assign Web sites to security zones and limit exposure to content. There are both free tools and commercial products you can use to protect your home. newsgroups. keystroke logging.in chat rooms. spyware. and email -. We discuss free resources and commercial products that aid this effort. this course discusses how to establish ground rules for Internet use in your home. but also how to protect and remove these dangers. as well as commercial products that can be purchased. hoaxes. music downloads. How Do You Protect Your Data and Computer? After introducing the many threats and dangers. and perhaps even cyber stalking and/or harassment. More bandwidth results in improved streaming audio/video.What are the threats? As the Internet has grown in volume so too has its technology. Both a cable modem and DSL allows your computer to send and receive Internet data at faster speeds than dial-up.

program. they begin to share information through downloading files. Others may use macros written into popular software products -like Microsoft Word -. but instead. And when many people use this software. Some viruses do little but duplicate themselves. Trojans have also been known to destroy files on your hard disk.where users can program certain keystrokes to execute certain commands. worms do not attach to other files or programs. friends. They unknowingly open the door to viruses. it's not a horse that you saw in the movie Troy. What is a Trojan Horse? No. they leave behind a program that can be contacted by another computer. or to specify certain processes to run when documents are opened or closed -. eat up system resources. What is a Worm? Worms are computer programs that replicate themselves and often interferes with the normal operation of a computer. While worms have been known to delete files or send email documents they typically reside in memory. Some viruses are disguised as legitimate computer programs. or network.may be written to infect data files. Unlike viruses. 197 Section 4-5: Internet Security 197 . One example of a Trojan Horse is a program that claims to find and delete viruses. co-workers. trading floppy disks or zip disks. displaying Web pages. The likelihood is great that many family members. Unlike viruses. a virus (opens in a new browser window) is a "program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. and file-sharing. Worms tend to spread more rapidly than computer viruses because they often take advantage of automatic file sending and receiving to spread themselves over the network from one computer to the next. and neighbors use the same software. opening e-mail attachments. you unknowingly execute it on your computer. It frequently hides in games and other small software programs so that when you download it. introduce a virus to your computer. while others can cause serious damage or affect program and system performance. and slow down your computer. Rather. A Trojan Horse is a program that initially appears useful or benign and fools a user into running it.What is a Virus? According to Webopedia." Many popular programs like Microsoft Office appear on different computers in different households. Trojans do not replicate themselves.

Do not open attachments or follow Web links received in an email advertisement or other unsolicited e-mail. 4. Or they might be disguised as a promotion that sounds too good to resist.Hoaxes Many of us have received email chain letters that warn impending viruses. Avoid attachments with sexual file names (NUDES. particularly email applications like Microsoft Outlook or Outlook Express. Symantec. The best course of action is to merely delete these hoax emails. 2. Keep your operating system and applications. up-to-date. 6. Never accept attachments from strangers in online chat systems such as AOL Instant Messenger. VBS. a global leader in information security. Try to avoid sending or receiving mail that contains attachments. Don't open attachments that reveal a file extension of EXE. visit this site to see if it is listed and what it says. Avoid downloading files from public newsgroups (Usenet news) 10. Hoaxes are scare alerts started by malicious people that are passed on by innocent users who think they are helping the community by spreading the warning. like a logo of a well-known software product.VSB) that entice you to execute them. Top 10 Tips to Avoid Computer Worms 1. 198 Section 4-5: Internet Security 198 .or just power it down. 9. There have been many reported cases where e-mail systems collapsed after dozens of users forwarded false alerts to other users. Don't trust icons or pictures that are associated with file attachments. 3. 8. maintains a page on its Web site that contains a list of known hoaxes. Do not share your folders with other users unless it's necessary. Get the updates directly from the vendor. 5. or PIF. 7. Disconnect your network or modem cable when you're not using your computer . If you are concerned about a bogus email you received about a new virus or sales promotion. Do not forward these hoax messages. SHS.

or even become the target of hacking attacks.or 7. you can evaluate your computer's current level of protection at the Symantec Security Check Web site. you may find your email address on even more lists.exe." In general. Hackers As we rely more and more on computers. with 14% reporting they spend as much as three and a half hours a week -. and continue to put sensitive information onto them. Consider the following:  According to a recent MSNBC article.to someone you don't know." Clicking on such files could activate a computer virus that might affect how your computer operates and/or damage the information stored on your computer. Frequently. Families broadcast their email on the Internet. 199 Section 4-5: Internet Security 199 . Certainly. is referenced as saying that 2/3 of all email traffic is spam. or false applications for loans and credit cards. To find out if your computer is at risk. You don't know who sent the unsolicited email. the biggest invasion of privacy is spam or unsolicited junk mail. don't follow any links or purchase products that were advertised in this mail.com/cybertip or call 1-800-843-5678 File Attachments If you receive an unsolicited commercial message. Alternatively. Have you seen the commercial where the guy is looking through his neighbor's trash can to find a payroll receipt? How many of us simply throw this or credit card and bank statements in the garbage without thinking? It's probably more than anyone would care to admit. people and companies send mass email mailings to thousands of people to try and get them to buy something or to visit a Web site. And more lists mean more spam. The presence of a return address does not mean that it's a legitimate email address. Increasingly.Email Spam When it comes to email. MessageLabs Inc. it's best not to respond to spam or mail from someone you do not know. home users frequently give out personal information if requested. allowing them to interrupt service and/or commit identity theft. by purchasing and installing on your computer or network a virus-protection program. Such activities may include fraudulent use of credit cards. the potential for hackers to break into them and steal or destroy personal and financial information grows. Delete any email that contains suspicious file attachments. This is particularly true if you have a cable modem or DSL connection.on this task. they attempt break in and then take control of the computer. You can also protect yourself against viruses carried by e-mail or by computer files that you've received on a floppy disk. These records make it easy for criminals to get control over accounts in your name and assume your identity. even if it is a good offer.missingkids. you should not open any attached file whose name ends in ". By responding. The Internet has become a very attractive place for scammers or criminals to obtain such information as passwords and banking information. Hackers use automated tools like IP address searches to look for computers connected to the Internet.including credit card information -. Identity theft occurs when someone obtains and then uses your personal information without your permission to commit fraud or other crimes. even though you may not be browsing on the Internet. Report any activity that appears to be illegal to CyberTipline at http://www.  McAfee reports that "49% of Americans spend more than 40 minutes per week deleting spam. respond to spam. And never buy anything advertised via spam. The site also provides Top Ten Security Tips for more information on keeping your computer safe from hackers. you tell the sender that your email is in fact valid. fraudulent withdrawals from bank accounts.5 days per year -. Unfortunately. So never send a photograph of yourself or any personal information -. Identity Theft It's fairly easy for criminals to obtain personal data. go to the National Cyber Security Alliance's Web site and take the self test. Once found. You are essentially always online. where your IP address rarely changes.

1. 5.equifax. 5.transunion. Use a firewall program. 10.com Call 800-888-4213 to order a credit report Call 800-680-7289 to report fraud 3. 2.experian.com Call 800-685-1111 to order a credit report Call 800-525-6285 to report fraud Experian http://www. Look for Web site privacy policies.com Call 888-EXPERIAN (397-3742) to order a credit report Call 888-EXPERIAN (397-3742) to report fraud TransUnion http://www. 9. Try not to store financial information on your computer unless absolutely necessary. 4.software that encrypts or scrambles information you send over the Internet -. Contact all creditors and financial institutions of those accounts that have been tampered or opened fraudulently. File a police report. 3. or when a new virus alert is announced.to guard the security of your online transactions. especially if you use a high-speed Internet connection like cable modem or DSL. Contact the fraud units of any one or all of the three credit bureaus: Equifax http://www. Periodically request a copy of your credit report. Top 10 Ways to Avoid Becoming a Victim Of Identity Theft 1. Maintain careful records of your banking and financial accounts.What To Do If You Are A Target of Identity Theft Or Fraud Act immediately if you think you've become a victim of identity theft! Quick action will minimize the extent of damage to your personal funds and financial accounts. 7. 200 Section 4-5: Internet Security 200 . Use a secure browser -. 2. File a complaint on the Federal Trade Commission (FTC) Web site or by telephone at 1-877-ID THEFT. Do not download files sent to you by strangers or click on hyperlinks from people you don't know. Don't give out personal information to others. Check your financial information regularly. 6. Monitor your mail and credit-card bills for evidence of new fraudulent activity. Update your virus protection software regularly. 4. 8.

We've told you not to respond to this email. it is treated in one of two ways.  An email attachment will provide a prompt to save the attachment to your hard disk.Understanding the Importance of Anti-Spam Protection The largest invasion by far comes in through spam or unsolicited email. . and what anti -spam software solutions -. Free Anti-Spam Tools on the Internet The first place to look for anti-spam software is your ISP's Web site. Depending on the Internet service you've purchased. there are some precautions you can take to filter out such messages from your inbox. Inc. but the best hope you have is to control it. Blocking Dangerous Attachments in Microsoft Outlook Microsoft Outlook checks the file type of each attachment in a message you receive or send against the file types on the email security attachment file type list.  Certain file types (.exe tool.  A Digital Signature is a private electronic key that confirms the document originated from the signer and has not been altered. such as VeriSign. You can also create a digital signature yourself using the Selfcert. Certificates that you create yourself are considered unauthenticated and will generate a warning in the Security Warning box if the security level is set to High or Medium. The message in the Inbox might display a paperclip icon in the Attachment column to let you know that the message has an attachment. If an attachment is a file type that can contain code and run without warning. Your certificate is sent when you digitally sign messages to help authenticate youself to the recipient. you Digital Signatures and Digital Certificates Microsoft Outlook in Office 2003 uses a technology that allows you to access a file by using a digital certificate. which is a freeware program that enables you to delete virus emails and spam directly on the mail server before you download them. follow any links contained in it. is there anything else you can do? Luckily. The rest of this section discusses some measures you can establish with Microsoft Internet Explorer and Microsoft Outlook or Outlook Express.are available to manage your inbound and outbound email messages. This site tests your email program by sending you a number of emails that probe your mail system. Other than ignoring the email. or forward it to another person. Another product that you can evaluate is Mail Washer. You can obtain a digital certificate from a commercial certification authority.bat. Once you have saved the attachment. you may already have this feature available for you to use. The following ISPs offer anti-spam functionality in their packages:     America Online MSN AT & T Verizon You can test the security of your email system by accessing the GFI Email Security Test.vbs. 201 Section 4-5: Internet Security 201 . We also told you that a virus or worm may be introduced to your computer if you open any malicious attachments sent with an email.exe. You will never completely stop spam.free and commercial -.) are blocked by Outlook so you cannot see the attachment. . You will also see a list of the blocked attachment files in the InfoBar at the top of your message.  A Digital Certificate is a digital means of proving your identity. what your ISP may be able to do for you.

Symantec's Norton AntiSpamTM 2004 works with any POP3 email program to filter incoming mail. EmailProtect Email Filtering can be purchased for under $30 per year. Visit the company Web site at: http://www. and Hotmail can be purchased for under $30.Commercially-Available Anti-Spam Software Several commercial products are available on the market to help reduce or eliminate the spam that infiltrates your email system. Visit the company Web site at: http://www. Visit the company Web site at: http://us. Spam InspectorTM AntiSpam Software for Outlook.htm EmailProtect EmailProtect from ContentWatch provides filtering and spam blocking controls -. detecting and flagging unsolicited messages while promptly delivering valid mail. An annual subscription runs under $35. including offensive content and potentially dangerous identity theft scams. Eudora.email scams.out of your email inbox.contentwatch. 202 Section 4-5: Internet Security 202 . You control who may send email to you or prevent emails to reach your Inbox.com/index.com/ Norton AntiSpam According to the Symantec Web site. Norton AntiSpam also blocks intrusive pop-up and banner ads. Outlook Express. Incredimail. unsolicited offers. Visit the company Web site at: http://www.com/ Disclaimer: GCF Global Learning® does not endorse or recommend any particular brand of software. McAfee SpamKiller can be purchased for under $40. McAfee Spam Killers McAfee SpamKiller integrates directly with Outlook and Outlook Express to keep inboxes clean and free of spam.giantcompany. Based on personal and global learning networks.symantec.com/ Spam Inspector Spam InspectorTM is a spam filtering engine that quickly identifies and separates the hazardous and annoying spam from your legitimate email.mcafee. Symantec's Norton AntiSpamTM 2004 can be purchased for under $40. and even pornographic email -.

Search & Destroy software. In this section. there are differences between the products. Spyware can also hog system resources like memory and hard disk space. Select the "Search for Updates" option to make sure your software is current.Search & Destroy to perform a scan of your computer. read cookies. How Do Anti-Spyware Tools Work? While many anti-spyware programs perform essentially the same functions.Search & Destroy starts scanning the selected drive for any known spyware. In this section we'll illustrate how to use Spybot . 4. keyloggers. Both free and commercial software are also available to remove known spyware programs. 3. where you are going and then transmits that information to another computer through your Internet connection.The Importance of Anti-Spyware Protection Spyware is software that monitors your activity on the Internet. Only you can determine which software is suited to meet your family's browsing patterns. Spybot Search & Destroy Spybot . 2. Spyware can monitor keystrokes. install other spyware programs. If any spyware is found. To initiate a scan of your computer using Spybot . provide outsiders with information about your computer habits and potentially expose your user IDs and passwords to thieves. the main benefits of anti-spyware software are to:          Remove adware. Te only way to properly safeguard your computer is to have the current version of the software to make sure your computer is always protected. Spybot . snoop into chat programs and word processor applications. It can also compromise your privacy. Remember. spyware. 203 Section 4-5: Internet Security 203 . Trojans Detect. removal and updates Integrate update functions New spyware software is written and introduced to the Internet all the time. Select the "Check for Problems" option to start the scan. quarantine and delete unwanted programs Back up every removed problem Permanently block threatening ActiveX downloads Permanently block known tracking cookies for Internet Explorer Permanently block threating downloads in Internet Explorer Provide detailed information about problems found Set up automated scanning.Search & Destroy: 1. Run the Spybot . Spyware can also place unwanted ads on your computer. it provides a detailed list so that you can delete or quarantine them. and monitor Web sites that you visit. we'll briefly illustrate how it is used. scan files on the hard drive. It collects information about what you are doing.Search & Destroy is free anti-spyware software that you can download from the Internet. There are several free scans that are available to help you understand how spyware invades your computer. 5. dialers.

3. Select the Perform smart system-scan radio button and click the Proceed button to start the scan. The Scanning Results are displayed when the scan is completed. 1. 6. Run the Ad-aware software. 2. Define the drives and folders to be scanned by selecting the Select drives\folders to scan radio button and click the Proceed button. Define the parameters of the scan by selecting the Use custom scanning options radio button and click the Proceed button. Click the Scan Now button. or delete files identified as spyware. 4.Ad-aware from Lavasoft Ad-aware is another free anti-spyware product that you can download and use on the Internet. Please note that a more robust product is available for purchase. 5. 204 Section 4-5: Internet Security 204 . You can ignore. quarantine.

Visit the company Web site at: http://www. It removes certain advertising components. Spy Sweeper can be purchased for under $30. Free computer scans that search for spyware can be found at:      SpyKiller PAL Spyware Removal Webroot Spyware-Guide PestScan by Pest Patrol Spybot .pestpatrol.aluriasoftware. Depending on the Internet service you've purchased. as well as detection of various keylogging and other spy utilities. The definition files are updated frequently to include the latest threats. Ad-aware from LavaSoft Ad-aware provides the ability to comprehensively scan your memory.org/.com/ Alluria Spyware Eliminator Spyware Eliminator scans your computer. adware and hacker tools. As of July 2004. removable and optical drives for aggressive advertising and tracking components. registry. Visit the company Web site at: http://www.Search & Destroy can detect and remove spyware of different kinds from your computer. that may gather statistics. Visit the company Web site at: http://www. extending your protection against non-viral malicious software that can evade your existing security software and invade your personal privacy.com Commercially-Available Anti-Spyware Software Several commercial products are available that allow you to filter certain types of Web sites from display in your Web browser.Search and Destroy Spybot . It can even scan your download directory for files that have been downloaded but not yet installed. checking against its comprehensive database of thousands of known spyware threats to identify spyware installed on your system. keyloggers and system monitoring tools.php Pest Patrol PestPatrol detects and eliminates trojans. hard. Webroot SpySweeper Spy Sweeper safely detects and removes more traces of spyware including Trojans.lavasoftusa. Ad-aware Standard is free for individual use only.safer-networking. Visit the company Web sire at: http://www. As of July 2004. It compliments your anti-virus and firewall software. Visit the company Web site at: http://www. As of July 2004.com/ 205 Section 4-5: Internet Security 205 . It then performs several scans of your computer's files looking for spyware. you may already have this feature available for use. Spyware Eliminator can be purchased for under $30.webroot. removing any that are detected. As of July 2004. spyware. adware. Pest Patrol can be purchased for under $40.Free Anti-Spyware Removal Tools on the Internet The first place to look for anti-spyware or popup blocker software is your ISP's Web site.com/wb/index.

error messages begin to pop up on your screen. But if you have reason to suspect your computer may be infected by a worm or virus . Remember. and 2) be notified when an anti-virus remedy is available to protect your from the threat. 2. How to Protect Yourself 1.then perhaps it is time to check for a virus or worm. and Trojan horses Defend against known and emerging threats Download new virus protection against new threats 206 Section 4-5: Internet Security 206 . Many anti-virus software vendors provide real-time updates to your software when new anti-virus components are created.The Importance of Anti-Virus Protection We discussed the dangers that viruses. you may know that your computer has been infected by a virus or worm. McAfee automatically downloads new software components to make sure your computer is always protected. But other times you may not know that your computer has been infected by a virus or worm. the main benefits of anti-virus software are to:      Protect email and instant messages Safeguard shared files and downloads Remove viruses. Only you can determine which software is suited to meet your family's browsing patterns. What Does Anti-Virus Software Do? While many anti-virus programs perform essentially the same functions. There are several reasons why a computer may run slow or performs out of the ordinary. and Trojan horses can inflict on your computer.computer keeps crashing. If you haven't already done so. In this section we'll illustrate how to use McAfee VirusScan to perform a scan of your computer. purchase anti-virus software. Scan your computer's hard drive for viruses. perhaps because you downloaded a suspicious file. The only way to properly safeguard your computer is to 1) be notified when there are new viruses. there are differences between the products. 3. Sometimes. New viruses are written and introduced to the Internet all the time. worms. emails appear in sent mail that you never sent -. worms. Verify your virus protection is current.

lists of macro viruses.com/ Norton AntiVirus Symantec's Norton AntiVirusTM protects email. non-commercial users. virus lists. then immediately starts to clean infections.free virus scanner test. Hackers sometimes find a hole in the Windows operating system that allows them to enter a computer or network and create havoc. Symantec's Norton AntiVirusTM can be purchased for under $50. A one-year subscription to VirusScan can be purchased for under $40.virus scanner tests. and display a list of infected files. Commercially-Available Anti-Virus Tools McAfee VirusScan McAfee VirusScan automatically scans your email.  Free virus removal tools can be found at:  BitDefender .publishes and performs virus scanner tests.scan your latest known viruses. Depending on the Internet service you've purchased.  Avast! 4 Home Edition . and other files by automatically removing viruses. Visit the company Web site at: http://www. worms.download tools to remove any of the worms listed on the page.  Virus Bulletin . attachments and downloads. This service tests your Virus Protection online see if your installed virus scanner detects the test string. instant messages.scan and eliminate viruses with this free tool.mcafee.  Virus Test Center .scan for viruses with this free online tool. you can run a tool that checks the latest version of the windows update software. created by the developer of PC-cillin. you may already have this feature available for you to use.Updating Your Windows Operating System The first step you should take to protect yourself against viruses. Symantec Security Check . If outdated. Free computer scans that search for viruses can be found at:      McAfee FreeScan . McAfee VirusScan also automatically checks for virus updates whenever you go online. is to make sure that your Windows operating system is completely up-to-date. This test virus was developed by the European Institute for Computer Anti-Virus Research (EICAR).com 207 Section 4-5: Internet Security 207 . HouseCall . Visit the company Web site at: http://us. Panda Software The PCMan Web site . Free Anti-Virus Tools on the Internet The first place to look for anti-virus software is your ISP's Web site. you will be prompted to download the new version of the software before you can actually run any updates to the windows operating system. and Trojan horses.symantec. so your protection stays up-to-date against the latest Internet threats. independent anti-virus advice.full-featured antivirus package designed exclusively for home users. or worms. When you visit the Windows Update application on the Microsoft Web site.

However. even if you or a family member is not browsing the Internet.if it has firewall functionality. A firewall examines all traffic between your computer and the Internet to ensure it meets certain criteria that you define. The Windows XP firewall isn't a full featured firewall.  Kerio Personal Firewall (opens in a new browser window) is a software agent that builds a barrier between your personal computer and the Internet. Using the Windows Firewall If you're running Windows XP on your home computer. keeping the information on your PC safe and private. Your computer is essentially online 24 hours a day. Free firewall tools that can be downloaded from the Internet include:  ZoneAlarm (opens in a new browser window) offers a free firewall for personal use but the functionality offered is much less than that of the commercial product.The Importance of Firewall Protection A firewall is necessary for any family whose computer is connected to the Internet through either a cable modem or DSL. The firewall is designed to help you keep hackers out of your system. and other computers in the local network. Free for personal use. trojans and Denial of Service attacks. A firewall performs two main functions:  Prevents unauthorized access to your computer by outside resources  Prevents programs on your program from contacting outside resources without your permission. Your router may be configured to limit internal users' Internet access based on URLs and/or time periods (URL filtering and time filtering). then you already have a firewall. It is designed to protect your PC against attacks from both the Internet. Using Your Router as a Firewall If your computer or networked computers are linked to the Internet through a high-speed broadband Internet connection or a 10/100 Ethernet backbone. ICF also protects a single computer connected to the Internet with a cable modem. a DSL modem. seven days a week. It is the first free personal firewall to offer protection from malicious code intrusions. 208 Section 4-5: Internet Security 208 . or a dial-up modem. then another alternative to consider is using your router as a firewall -. it lacks the ability to control programs on your system that are trying to send information out to the Internet. Free Firewalls on the Internet The first place to look for firewall software is your ISP's Web site. This means that your computer is always susceptible to hacking or other Internet threats. Routers with built-in firewalls provide enhanced protection against intruders and keep your data secure.  Sygate Personal Firewall (opens in a new browser window) protects your PC from hackers. you may already have this feature available for you to use. All you have to do is make sure it's turned on! Windows XP includes Internet Connection Firewall (ICF) software that you can use to restrict what information is communicated between the Internet and your home computer or small office network. Depending on the Internet service you've purchased.

shopping bags. printed receipts. make sure the site complies with industry security standards by using protection such as Secure Socket Layer (SSL). And make sure your children always ask your permission before buying anything on the Internet. and taxes)? The warranty information and return policy? Make sure the site has clear information about what you can do if you have problems with your purchase. Are you familiar with the seller's merchandise or services? Do you understand all costs (including price. Does the site display a reliability seal? Two distinguished seals are provided by the BBBOnLine Reliability seal and the VeriSign certification seal. In Microsoft Internet Explorer. Know the Seller Many Web sites sell items online. is the company still in business? Look up the business name on a Google (opens in a new browser window) search. If the site isn't secure. and advertisements. only do business with companies that use secure server technology. Research the company at the Better Business Bureau (opens in a new browser window) or local consumer protection agency. They print their Web address on credit card statements.  Confirm the security status in the lower right area of the screen on the page where you are asked to input payment information. First. In Netscape Navigator (version 4 or higher). be certain you are using a secure browser:  Make sure the "http" in the address bar has changed to either "https" or "shttp" at the page where you are asked to input payment information. .as it travels over the Internet. and telephone number. make sure the Web site provides its' business name. If it doesn't.such as your credit card number -.Make Sure Your Browser is Secure Before you submit your credit card information. a closed padlock appears in secure mode locked padlock appears. don't buy from it. a Remember. 209 Section 4-5: Internet Security 209 . to name a few. Second. but who you can trust and how can you find out? Become familiar with the Web addresses of the stores that you enjoy shopping from at their retail outlets. But what about those online shopping sites you have never heard of? How do you know who is legitimate and reputable and who is not? There are several things you can do to protect yourself. shipping. This technology encrypts or scrambles your personal information -. mailing address. Before providing your credit card or financial information. consider calling the company to verify the security of their Web site. perhaps you should consider leaving the site. If there is an 800 number provided.

Fully understand what information is being collected and how the site will use your personal information. Protect your password. Teach your children to ask you if it is OK for them to provide personal information on the Web. Never use part or all of your Social Security number as a password.including the e-tailer's Web address -. 210 Section 4-5: Internet Security 210 . online businesses must deliver merchandise within 30 days of purchase or notify you if there will be a delay. Pay By Credit Card Paying by credit card is the safest and quickest way to shop online. You have the option to either leave the site or exercise your right to "opt out" if you don't want the seller to pass to others information about you. but the order or transaction number will make it easier to track your order. Bear in mind that technology allows companies to collect certain information about you while browsing their Web site. Do not give your password to anyone who contacts you. then you freely give permission for them to potentially sell or give that collected information to others. If you have accounts at more than one site. First. Keep Your Password Secret A great many people are lazy in keeping their passwords both secret and unique. And the liability limits on a debit card is different. Look for signs that the site has been reviewed by trustworthy organizations. Verisign. Social Security number. If you choose to use their Web site. but your liability under federal law is limited to $50. ranging anywhere from $50 to $500 or even more. The same can be said if the card is stolen or used fraudulently. or the shipping address. It will allow you to track your order in case the merchandise doesn't arrive when expected. Far too often the same password is used over and over again. such as BBBOnLine. be sure to print and file a copy of your order and confirmation number -. anniversary. Don't disclose personal information (address. like next to the computer. Print your receipt After you've completed an online purchase. or spouse's name. don't leave this information in a place where others can find it. Whether you're visiting an entertainment company. TRUSTe.' And this is perfectly acceptable and legal as long as a privacy statement is posted on the site that tells how they will use the information collected about you. as previously mentioned in the section on 'cookies. And more often than not the password is something that may be predictable such as your birthday. Note that the rules for debit cards are slightly different than for credit cards. etc) to anyone unless you know who and why the information is being collected. Not only does this give you the right to dispute charges and to withhold payment until the problem is resolved by the creditor. Thawte or others to ensure that the business has demonstrated compliance with credible online privacy principles. you don't have to provide personal information to anyone. The only information you are required to provide when purchasing a product online is your credit card number and shipping information.in case you have a problem with your purchase. Use an unpredictable combination of numbers.Read the privacy statement You have the right to protect your privacy. Your transaction is protected by the Fair Credit Billing Act. Avoid shopping at any site that does not provide a privacy policy. or certain portions of their Web site. make sure each password is different. Most companies will be able to look up your order by name. By law. telephone number. performing research on the Internet or shopping online. dog's name. And if you must write down your password(s) on a piece of paper. Your liability is usually for only a small portion of the amount. letters and symbols. credit card number used for the purchase. the money associated with purchases is typically withdrawn immediately from your bank account to that of the merchant's. Read the privacy policy posted on the Web site.

Is the site interactive and does it stimulate creativity? 3. The bottom line is that you can't be 100% sure the people that you contact on the Internet. and others lurk in search for unsuspecting people to prey on. Is it easy to use? Web sites geared for children should be designed so that children can easily navigate through them and 4. and online gambling sites on the Internet.steadfast in their refusal to provide a credit card to a well-known Web site.particularly your home address. Visit a library. Will it help my children learn? Is it of good quality? Are the skills necessary to work the site equivalent to my children's skills? 2. telephone number. how to use it. password. The Internet brings the world -.into our living rooms. parents had better understand the issues and the safety steps to help keep their children safe. The Internet can be a dangerous place. But it can also be a frightening place where con artists. With this in mind. Your children can't know for sure if they are conversing with a 13 year-old or a 40 year-old.without first checking with you. such as credit card information. or a photograph of yourself -. or which remember information that you have previously given the site. Then. And even more experienced. and the list goes on.good and bad -. 5. Do my children like the Web site? What are the technical drawbacks? Does the site load quickly? Does it require plug-ins? Does it have interactive features? Can my computer handle the technical requirements of the Web site? Is there a clear purpose to the site? Are there advertising banners? What do they advertise? Do the advertisements pertain to my children? Who manages the site? Who writes the content? 211 Section 4-5: Internet Security 211 . and much more. public service. comprehend the information that they contain.The Internet Is A Public Gathering Place The Internet can be a wonderful place to find newsworthy topics. You can pursue hobbies. possibly overconfident users still get enticed into scams or other predicaments. teach your children to never provide any information about yourself -. Who is legitimate and who is not? Who is friendly to talk to and who is not? Many of us are not Web-savvy enough to know the dangers. And never provide personal information at the expense of your privacy. 7. It is best to visit only those sites that you know are legitimate. their parents. violence. Web sites want to know more information about you. Some sites ask that you provide information on forms in order to display or get something you want. practice firsthand. 6. Some might even attempt to arrange a meeting with your child. and how to find information on it.it is very easy to access pornographic.Some children may give out private information. You need to do your homework. You Can't Teach Others Without Knowing the Subject Matter Yourself Many adults are intimidated by the Internet -. You won't hurt any Web sites. But if children are going to use the Internet. Don't know what a chat room is? Visit one and chat with somebody. Other download a cookie to your computer and track where you go on the site.People can hide their true identity on the Web. There are many ways to learn about the Internet. personal information about themselves or their family. online shopping. Don't know what a message board is? Visit one and practice using it. pornographers. And understand how your children are using the Internet Risks Facing Children When Browsing the Internet  Unsuitable Web Site Content -. racists. Learning to Recognize Quality Web Sites Here are some questions to ask yourself: 1.  Stalking or Harassment -. plan vacations. Enroll in a GCF Global Learning® course. You won't break your computer.  Privacy Intrusion -.

Consider Blocking. Create a family "terms of use" agreement. Teach your children how to be aware of viruses in emails.Teach your children to never give out personal information -. Filtering. Teach them how to research their homework. It's a wonderful tool for study and research..Set reasonable expectations. Encourage The Use Of Kid-Friendly Search Engine So what is a kid-friendly search engine? It's an engine that filters sexually explicit. Remember that no software is 100% foolproof and no filtering program is a substitute for good judgment. Keep Personal Information Private . Don't be angry that something happened. trying to arrange a meeting. i. clearly stating what children can or cannot do on the Internet.Teach your children that it is OK for them to come to you if they meet someone online who is asking a lot of personal questions. 4. Sit with them and teach    them how to use it.Learn how your children are using the Internet. Here are some kid-friendly search engines your children might want to use:  Safe Kids  Ask Jeeves for Kids  Yahooligans 212 Section 4-5: Internet Security 212 . Install anti-virus software to scan all downloaded files before opening. Set Standards For What Your Children Can and Cannot Do Online -.not in a child's bedroom or a secluded area of the house. Begin With a Family-Friendly ISP One way to filter content your content is to allow your Internet Service Provider (ISP) to filter the content for you. school name. or telephone number -. especially when it comes to the amount of time your children spend on the computer. but limit the time that your children spend on the Internet on a daily or weekly basis. Encourage Web browsing to be a family activity. 2.home address. Warn your children of the inherent dangers present in downloads. Don't be a tyrant. The ISP runs the software on its servers. 3. Keep the computer in a common room with lots of traffic. your children will be less likely to experiment with forbidden sites and reduce their risk of their misbehaving or getting into trouble on the Internet. Ask them to save emails and give you access to their files.. so if someone in your household tries to get to a blocked site. interests. Keep Your Computer in a Public Place Put the computer in a family living area instead of your child's bedroom. and Rating Content -. Understand their needs. Ask them to show you good places they have found.e. Other family members are in the immediate vicinity if their help is needed. Monitor their compliance with these rules.in public message areas such as chat or bulletin boards.Services are available that rate Web sites for content and either filter programs or block certain types of information.  Key Rules for Internet Use at Home 1. your response will determine whether they come to you the next time and confide in you. or threatening them. Tell them not to give out private information and what sites they cannot visit. Get to know their "online friends" just as you get to know all of their other friends. If forced to use the computer in a public place. violent or hateful content and that rarely brings up search results related to these topics in response to the keywords you enter.Guidelines for Parents  Learn Everything You Can About the Internet -. monitoring. Come to consensus. or blocking feature to manage your family's Internet traffic. the request is intercepted and the site is never displayed. The familyfriendly ISP is responsible for maintaining and updating software filters. Install a filtering. and curiosity. Encourage Your Children to Come to You if They Encounter a Problem Online -. The Internet should not become a lifestyle for your children. etc.

I will not pick fights or use threatening or mean words. without always being asked. 4. 9. I also know that I must do my part to help keep them safe during their time online. 3. Make sure you review the agreement with your child. I agree to follow these rules: 1. 6. address. I understand my parents will supervise my time online and use software to monitor or limit where I go online. 2. 5. 2. age or school name. I will keep my password private. 6. I will frequently check to see where my kids have visited on the Internet. I will try to get to know my children's "online friends" and Buddy List contacts just as I try to get to know their other friends. 13. I won't answer any emails or instant messages from anyone my parents have not approved. 8.Parent and Child's contracts -. I will not send anything to anyone I've met online. 7. without my parents' okay. e-mail or instant messages with bad language or if I'm in a chat room where people are using swear words or mean and hateful language. write a snail mail or meet in person anyone who I've met online without my parents' approval or without having a parent come with me. but is not limited to name. in any way. and I will discuss these rules and post them near the computer as a reminder. I will not put my personal information in my profile.Create an Internet Use Agreement The following Internet Use Agreement -. 4. 213 Section 4-5: Internet Security 213 . except from my parents. I will be honest with my parents about the people I meet online and will tell them. 5. I will talk to my kids about their online explorations and take online adventures with them as often as I can. especially when I know it's something my parents would not be happy about or approve of. I will make or find a list of recommended sites for children. Child's Contract I know that the Internet can be a wonderful place to visit. I will tell my parents if I receive pictures. I will not share any personal information about my family or myself. I will use good manners when I'm online. I will treat others the way I want to be treated. have your child sign and date the form. If I see or read things that are bad. 3. 9. You can visit this Web site to download either a Word version or PDF version of the form. online or with someone I meet online. including good language and respect. 7. I also know that it is important for me to follow rules that will keep me safe on my visits. telephone number. links to bad sites. 10. I will not call. I will set reasonable rules and guidelines for my children when they use the computer. I will make my own personal safety my priority. They're doing this because they love me and want to protect me. I will try to put the home computer in a family area. Parent Contract I know that the Internet can be a wonderful place for my kids to visit. 8. 11. I will get to know the services and Web sites my children use. 12. I will report suspicious and illegal activity and sites to the proper authorities. since I know there are some people who might be online and pretend to be someone they're not. I will log off and tell my parents so they can make sure it never happens again. 14. Then. I will tell my parents immediately (because that means they have my private information). If I get something from someone I've met online. I agree to the following rules: 1. I will teach my parents more about the Internet so we can have fun together and learn cool new things. This includes. I will not overreact if my children tell me about something "bad" they do or find on the Internet. 10. icky or mean. I will seek options for filtering and blocking inappropriate material from my children. I will not sign up for other e-mail accounts without my parents' approval. shape or form. I will choose a safe and sensible screen name for myself that will not reveal personal information about my family or me. I will not do anything that someone I've met online asks me to do.is taken from the Internet Content Rating Association.

And others have monitors who maintain order but can't prevent anyone from moving into a private chat area. make sure the nickname they use in chat room discussions is gender-neutral. bulletin board and chat messages that they receive. But the risk of them talking with a pedophile. In the majority of cases. children should meet in a public place and their parent(s) should go with them. belligerent. You enter a room. The dangers in instant messaging are very similar to those threats discussed for chat rooms.or live conversations with groups of people -. Chat Comments. Talk with Your Children About Expectations and Ground Rules for Going Online Help Children Understand the Risks of Chat Rooms Teenagers love to chat -.General Guidelines for Communicating Online Keep Your Identity Private The Internet is a public forum. Belligerent. Some chat rooms are just open conversations where everyone has an equal role. etc.even a funny name -. Never Respond to E-mail. If the parent agrees to the meeting. your teenager is talking to other teenagers. Help Children Understand the Risks of Instant Messaging Instant Messaging (Windows Messenger. Teach your children the importance of keeping their personal life and pictures private and to never arrange a face-to-face meeting with someone they met in a chat room without first checking with their parents. or an otherwise unfriendly or mischievous adult is always present. In public chat rooms everyone sees what everyone else types. It's not uncommon for people to make friends in chat rooms. Also. 214 Section 4-5: Internet Security 214 . A chat room lets you engage in a live. don't provide an email address. start a conversation with someone. hostile. Any information you provide or post can be read by anyone.or one-on-one with a friend or someone they met on the Internet. or some other name -. Teach your children to identify themselves with a nickname (don't provide their true name). or Newsgroup Messages That Are Hostile. But you don't really know the true identity of anyone in the chat room. telephone number.in playgrounds and in chat rooms on the Internet. AOL Instant Messenger. Other rooms are moderated by a "speaker" who leads the discussion and participants. or threatening email. Your children should not give out their names. and don't provide any personal information like a phone number. predator. Inappropriate. You never know if the people you meet online are who they say they are. obscene. address. Sending a response will just encourage the person to write again. and establish a relationship. real-time conversation with a group of people -.) is another real-time communication tool that allows individuals to enter in one-on-one or multi-party chats online. or any other personal information Never Get Together With Someone You "Meet" Online Parents should tell their children that they should never arrange a face-to-face meeting with anyone on the Internet without first talking to their parents. Or In Any Way Make You Feel Uncomfortable Encourage your children to share suggestive. There are many different types of chat rooms on many different types of subjects. Teach them to delete the message and not to respond to it.that does not identify who they are.

and share information on virtually every imaginable topic.  A Kaiser Family Foundation report (reference found on the ProtectKids. as shown in the picture to the right: 215 Section 4-5: Internet Security 215 . sexual content. including market leader Google.either through a pornographic advertisement or even email spam in your inbox -."  A study (opens in a new browser window) funded by the U.jpg). teenagers have had unwanted solicitation for sex while online in a chat room. "Online porn sites get about three times more visits than the top Web search engines. illustrations. it remains on the newsgroup for people to view at a later date. Forums. "Nude" (and "nudes"). said Hitwise. receive answers. Congress through a grant to the National Center for Missing and Exploited Children found that approximately 20% of U.com Web site).jpg file format. Unfortunately. pictures. and Bulletin Boards A newsgroup -. Consider the following references:  According to a Reuters article published in USA Today. found that 70% of teenagers (ages 1517) have accidentally come across pornography on the Web. or download/ upload files. Help Children Understand the Risks of Pornography Pornography -. To look for this content: Open My Computer. A message will remain posted on the newsgroup for some time after initial posting so that other people can look at it. Unlike chat rooms. "porn" (along with "porno" and "pornography") was the 4th most popular search term. Newsgroups can also be used to post files including computer programs.S.will eventually become available to your children.and bulletin board and newsgroup posts are available for anyone to see. Newsgroups are often used to ask questions. and define a search to scan your hard drive (Local Hard Drives C:) for all . photographs. company that tracks such activity. newsgroup posting are not delivered in real-time.also called a bulletin board or forum -. If you post a message. newsgroups also have risks.com. "xxx. click the Search button in the task bar.S. Remind your child that it is dangerous to post anything in these latter groups because their email address could reveal their identity -.jpg images (*. and hateful or violent material. and stories. according to an Alexa Research study referenced on InternetIndustry. Content posted in a newsgroup might include nudity. What can you do as a parent to protect your children? First you can scan your hard drive for pictures. The chances are very good that pornographic images downloaded from the Web are of a ."  For those people who bother to visit Web search engines.Help Children Understand the Risks of Newsgroups.is a place where individuals can post and read post messages." "Playboy" and "erotic stories" (and "erotica") were also among the top 20.

you have allowed someone to access an area of your computer. Files and data are downloaded or shared directly between the two computers. Like the other communication technologies discussed in this section on the Internet. films. viruses. The cyberharasser. sometimes to include some form of offline attack. Understanding File Sharing and Peer-to-Peer Programs File sharing or peer-to-peer (P2P) programs allow two computers to connect to each other without a server acting as a middleman between the two computers. or install spyware software. While it might be something innocent. as long as both computers are using the same P2P software. As we will see in the next section. may send a stream of e-mails and/or instant messages -. and/or friends.sometimes hateful or provocative -.unsafe downloads. The victim may even be signed -up for spam.to victims. Knowing the dangers and being free of them are. remember also that it might be from someone trying to lure your child into an inappropriate relationship. P2P file sharing acts as a library where everyone brings together their collection of music. Help Children Understand the Risks Inherent in Cyber Stalking and Harassment Cyberstalking and cyberharassment use many of the same online tactics. and worms. not the same. Cyberstalking generally refer to relentless pursuit of a victim. or games. The downside of P2P is security. email is another vehicle by which your children can interact with others. Such a person could theoretically install a virus or worm. Spam is another risk to your children. unfortunately. P2P has also enabled many people to download pirated music. immediately contact WiredSafety's law enforcement division at CyberLawEnforcement. The Wired Patrol Web site identifies some online safety tips your children should follow to avoid cyberstalking or harassment:         Don't respond to flaming (provocation online) Choose a genderless screen name Don't flirt online. unless you're prepared for the consequences Save offending messages and report them to your service provider Notify the chat room or message board moderator if someone makes a threat to you Don't confront the stalker/harasser Don't give out any personal information about yourself or anyone else Exit any online situation that has become hostile If you have reason to believe that your children are being stalked or harassed. Your child's email address may have been pulled off a discussion board or chat room.Help Children Understand the Risks of Email We've previously discussed some of the dangers inherent in email systems and the Internet . on the other hand. Email might occasionally be received from someone your children meet on the Internet. Many of these messages promote sexually-explicit Web sites. 216 Section 4-5: Internet Security 216 . family. Every user that is connected through the software can search the library for something they want and then download a copy to their own computer.org or complete its Cyberstalking and Harassment Report Form. Each computer that is connected through P2P software essentially acts as a server for someone else to access files on your computer. porn sites and questionable offers.

Some of the more popular ones include:     217 PC World c|net ZDNet tucows Section 4-5: Internet Security 217 . were shocked at these free giveaways since they weren't being paid for their work. Another form of software is called freeware. It is important that you know the source of these files and read the associated licensing agreement. As we've previously seen.Understanding the Risks in Downloading Music A few years back a company called Napster introduced music file sharing on the Internet. you will have to purchase the product. some pirated software often comes with a virus or Trojan Horse that allows hackers to enter your computer. while other programs add spyware to your computer when you download them. There are many sites on the Internet that allow you to download legitimate software. is oftentimes free. High-speed data access like cable modem and DSL even allows the largest programs available to be easily downloaded. Understanding the Risks in Computer Games and Other Software Downloads Software piracy. like the illegal music downloads. look at the list of software using the My Computer component of the Windows operating system. But it is also important that you install the necessary software on your computer to protect yourself from viruses and other attacks. Is there any software that was not on the computer when you purchased it or that you did not install? Ask your child about this software. as it suggests. The RIAA took Napster to court for illegally copying and distributing copyrighted songs. Anyone can access a Web site that enables you to download pirated software. However. Loading and using such software is illegal.and tries to get universities to provide the names of those individuals on campus who are allegedly sharing copyrighted music. Parents must teach their children that downloading music illegally isn't any different than stealing from a store. Freeware. let you download software for evaluation over a certain period of time. such illegal downloads continue from different sources. the court agreed and shut down the Napster service. The RIAA has changed its strategy and now targets those who download the music -. You will need the following types of software to ensure safe downloading:  Virus Protection Software*  Personal Firewall Software*  Ad checking Software* Searching Your Computer for Pirated Software How can parents check their computers for pirated or illegal software? First. Everything was free. Legal Freeware/Shareware Web Sites Some Web sites do offer legitimate software downloads. If you want to continue using the software after this period expires. Stealing is stealing. In 2000. too has grown significantly on the Internet. as well as the Recording Industry Association of America (RIAA).children of unsuspecting parents -. the chances are that these were not produced commercially. Are there any CDs with handwritten or homemade labels that are either games or software? If so. It provided a way for individuals to download MP3 files of popular music from Napster's server. Shareware sites. Musical artists who wrote and recorded the songs. Although Napster offers an entirely different type of service today. most software is not free.

Click on the Web site to be removed. Internet Explorer will block all cookies from Web sites in this zone.  Trusted Sites: This zone contains Web sites that you defined as being trustworthy. 6. 218 Display the Tools menu. Click on the Security tab. 3.How Filtering Software Works Several free and commercial products are available to allow you to filter certain Web content from being displayed on your browser. Click the OK button. Type the Web site address in the Add this Web site to the zone field. Click the OK button. Click on the Security tab. 8. here is a list of certain features you might want to look for:          Monitors Internet activity Filters harmful Web sites. Section 4-5: Internet Security 218 . Click on the Restricted sites button. 4. 3. Click the Add button. newsgroups. 5. Select the Internet Options tab. 2. Click on the Trusted sites button. 4. Click the Remove button. Select the Internet Options tab. Display the Tools menu. 8. 6. Internet Explorer will allow all cookies from Web sites in this zone to be saved on your computer and read by the Web site that created them. 5. 7. While the functionality offered by these products widely differ. 2. Click on the Sites button.  Restricted Sites: This zone contains Web sites that you defined as being those you do not trust. To assign a Web site to a Trusted Sites zone: 1. 7. and Web-based email Controls access to Web sites and other online content Contains chat/instant message recording features Contains keystroke recording features Contains peer-to-peer (P2P) recording features Contains keyword detection features Provides a detailed log file of user violations Prevents unauthorized Internet activity on your PC Defining Security Zones within Internet Explorer Microsoft Internet Explorer allows you to assign specific Web sites to any of three different security zones:  Internet: This zone pertains to every Web site that is not defined to either the Trusted Sites zone or Restricted Sites zone. Click on the Sites button. To remove a Web site from a Restricted Sites zone: 1.

Approved Sites — Type the Internet address (URL) of a Web site. General — Allows you to define whether a user can see sites that have no rating. You even have the ability find rating systems on the Web. 2.Using Content Advisor to Control Access Content Advisor is a feature of Internet Explorer that allows a parent to control the types of content your Web browser is allowed to access on the Internet. 3. 4. Bear in mind that not all content on the Internet is rated. (If you've already enabled Content Advisor. move the slider to the appropriate access level desired. and then type the supervisor password. click Settings.) 5. 1. Select the Internet Options tab. 219 Section 4-5: Internet Security 219 . Click on the Content tab. The ability to create a password is also available under this tab. For each category. Display the Tools menu. In this course only the following three are referenced: Ratings — Sliders are presented for different categories. and then click either the Always view or Never view buttons. Content Advisor allows you to create definitions under four categories. or whether a supervisor can type a password in order to allow site access. Click on the Enable button.

web sites visited. It can safeguard them against inappropriate language in chat sessions and protect them from divulging personal information online. sexual orientation. the first place to look for filtering software is your ISP's Web site. you can establish a filtering table that contains many rules about which packets are allowed to pass and which are to be dropped. Visit the company Web site at: http://www.How a Router Can Filter Unwanted Traffic Routers are often the first line of defense against unauthorized access to an Intranet. programs launched.netnanny. emails sent and received. Net Nanny® 5 can be purchased for under $40. CyberPatrol CyberPatrol helps protect against the dangers children face online. advocate hatred. you may already have this feature available for you to use. block a site on their computer. Visit the company Web site at: http://www.  Internet Junkbuster Proxy™ for Privacy: Free software from Junkbusters blocks unwanted banner ads. There are no recurring fees of any kind.and can control the type of traffic permitted to come inside the home. In addition.into and out of your home -. In other words. Visit the company Web site at: http://www.0 Spector Pro monitors and records every detail of computer and Internet activity.cybersitter. You can buy a one-year subscription to CyberPatrol for under $40. filtering routers can also decide the direction in which packets flow. and search to see if a site is blocked.  Anti-Defamation League HateFilter: A web filter that blocks sites that. in the judgment of the ADL.cyberpatrol. ethnicity. or even violence towards Jews or other groups on the basis of their religion.com. Its "content recognition" system recognizes and blocks new objectionable Web sites. It contains seven integrated tools that record chats.  We-Blocker: Free software that allows a parent to request a site be blocked globally. bigotry. on web pages. such as games or home finance packages located on your computer. CYBERsitter CYBERsitter provides over 30 categories of filtering that are updated automatically. 220 Section 4-5: Internet Security 220 . add sites to block. keystrokes typed. Free Filtering Software Available on the Internet Other than Internet Explorer.com/. Other free filtering tools can also be downloaded from the Internet.com/. Commercially-Available Filtering Software Several commercial products are available that allow you to filter certain types of Web sites from displaying in your Web browser. Visit the company Web site at: http://www. and protects your privacy on the Web. It allows parents to manage and control children's access to the Internet as well as limit or prevent children from accessing programs. and in newsgroups.com/. specify allowable times to access the Internet. and filtering content by keyword in IRC chat. They examine every packet that goes into and out of the browser -. sites you deem offensive. Spector Pro 5. race. or other immutable characteristics. Parents can override blocked sites. CYBERsitter is priced under $40. Depending on the Internet service you've purchased. cookies. and maintain a detailed log of all Internet activity and violations.spectorsoft. instant messages. or where someone inside your home can visit. Net Nanny Net Nanny® 5 allows you to control what comes into and goes out of your home through your Internet connection by filtering and blocking Web sites by URL and keywords. peer-to-peer file searching and swapping.

Section 4-6: Email By the end of this section. learners should be able to:       Understand the concept of email Understand the parts of an email address Understand the concept of an email client program Define web-based email Define instant messaging Practice the rules of email etiquette 221 Section 4-6: Email 221 .

receive and manage email A few minutes unless technical problems In what is it delivered? Envelope. or "electronic mail. send. "Snail" Mail What is mailed? Letter. you can save it. Packet: A piece of text delivered over the Internet Sender: John Doe Recipient: Jane Doe janedoe@gcflearnfree. it's also very different. 22222 Who/What delivers it? Mail Carrier/Mailman Where is it delivered? Delivery Time? Mailbox Varies. usually 2 days After reading your email." as it's sometimes referred to.What is Email? Most people use the Internet primarily to email and surf the World Wide Web. forward it to others." is the process of sending and receiving messages over the Internet. etc Who is it from? Sender: John Doe Recipient: Jane Doe Who is it for? Address? 123 Somewhere Street Somewhere. etc. Larger packages Email Electronic Text Message. you can print your email messages. While email is similar to a traditional mail system. See the chart below. email. 222 Section 4-6: Email 222 . electronic pictures. Postcard. If you want paper copies. Simply put. or delete it. or "snail mail. Card. NC.org Mail Server and Email client software: Rely on one another to both send and deliver email Email client software's INBOX: Text editor used to compose.

www." Because not everyone uses top-level domains correctly. jdoe "is located at" gcflearnfree. Email addresses are different from "snail mail" addresses. and a domain name.Anatomy of an Email Address An email address is required to send and receive email. jdoe@gcflearnfree.edu.ncsu. Extension .earthlink. someone may have already chosen jdoe. www." Consider choosing a user name that protects your identity instead of your first and/or last name. They usually consist of three parts: a user name.com.org. Choose a user name that sounds professional and is easy to remember. they are not always a reliable way to determine an organization's association. www. usually a three-letter extension.com Meaning A company or business A non-profit or not-for-profit institution US Governmental agency US Military US Educational institution ISP or Network Provider Examples www. John Doe might choose "jdoe" as his username. a user name identifies your account on the email server that handles the email.goodwillenc.net If there is a two-letter extension.gov.org The domain name usually consists of two pieces of identifying information.mil www.com www.epa. navy. gcflearnfree is the name of the email server.yahoo.org. an "at" symbol (@). For example. Domain Name: gcflearnfree. The second piece. so have some other choices ready. Malaysia uses "my. 223 Section 4-6: Email 223 . 2. indicates the top-level domain. @ Means "at" and separates your account name and the name of the mail server name.org www.net . Top Level Domains Top-level domains may help you figure out the type of organization the recipient is associated with.org . See the chart below.GCFLearnFree. For example. it is usually a country code.mil .whitehouse.org 1. called "dots.edu.gov .edu . They are separated by periods.microsoft. The first piece is the name of the email server and is located to the right of the @ symbol.gov www. www. www. However.army. For example. User name: jdoe Located to the left of the @ symbol.mil. 3.duke. For example.

For example. Save the attachments you receive. appointments. "Attach" files (called attachments) to messages you send. Additional email client software is not required. An email client (sometimes referred to as a composer) is software that runs on a personal computer. To set up your email client correctly. Create new messages. the time and date it      was sent. Email clients work with any ISP (Internet Service Provider) that uses standard Internet email protocols. Usenet features a broad range of discussion topics called newsgroups. Email Clients are Different Most email client software allows you to:  Display a list of received messages. and electronic reminders. title. Each message header shows you who sent the mail. and delete messages.Email Clients To send and receive email. email addresses. version 3) server address  SMTP (Standard Mail Transfer Protocol) server address Your Internet service provider gives you this information. if I use Microsoft OutlookTM. I can send and receive email with someone who uses QUALCOMM EudoraTM. the subject line. an email client. These protocols make it possible for people using different email client software to communicate with one another. and at times. Free web mail accounts. and much more. Web mail is fully discussed in Lesson 5. Select the message header and read the message. Reply to. both the sender and recipient must have the right tools: an Internet connection. the size of the message. such as Hotmail or Yahoo. forward.  Newsgroup functionality: You can use your email client to access Usenet. phone numbers.  Calendaring: Schedule important dates. and relies on an Internet connection to perform some of its operations. home and work addresses. Some email clients offer:  Address book/Contacts: Use the electronic address book to track personal information such as name. and an email address. you need:  POP3 (Post Office Protocol. 224 Section 4-6: Email 224 . tasks. an online public bulletin board system (BBS). rely on an Internet connection and use an email client that appears in a web page.

you need to:  Determine which web mail service you want to use. Web Mail Advantages and Considerations Convenient.)  Determine a user name and password." Also. Just type in your web mail service's URL and log in. You can also set up new web mail accounts easily. Privacy. Keep your web mail password secret and change it often. You can access your web mail account on any computer with Internet access.  Read the Help page if necessary. Choice. most services will affix some sort of advertising line to your email message. check out www. you'll still be able to access your web mail account. Accessible. "For the best free web mail. so you can access it with any computer that is connected to the Internet. some web mail providers sell member lists to advertisers. (This requires some personal information. For example. For example. To set up your email client correctly.webmail. which may result in a lot of unwanted mail in your INBOX. Pick a web mail service that best suits your needs. If the speed of your computer and bandwidth are slow. Web mail doesn't require any special email client software. Free web mail accounts such as HotmailTM or YahooTM use an email client that appears in a web page. Even if you change ISPs.Web Mail Web mail. Web mail is kept on an Internet server. sometimes called web-based email. You never know who may want to read your email.com.  Sign up for a free account. Not only will you have to view ads as you check your email. functions somewhat like a traditional email client and can include many of the same features. is the access point (URL) always available? How much storage space are you allotted? Does it feature an electronic address book? Is your privacy being protected? Waiting. 225 Section 4-6: Email 225 . you may have to wait long periods of time to read simple text messages. Advertising.

Be alerted when others in your contact list log on. You need an Internet connection and software to use instant messaging. There may be times when you don't want to be available for chat. Functions may include: chat. Add. Edit or Delete people from your contact list. voice. you may have to wait long periods of time to read simple text messages. Do you want everyone to know when you log on? Difficulty.  Groups can conduct conferences or just 'hang out' online. Download the IM software. you can chat in "real time. View ads as you "message" others. Instant Messaging Advantages and Considerations Real time. Instead of talking. Read the Help page if necessary. Chat somewhat mimics a conversation. Sign up for a free account. Instant Messaging Features Instant messaging service may include the following features:        Create a contact list (buddy list). To set up your instant messaging service correctly. Internet games. and exchange web-page addresses. 226 Section 4-6: Email 226 . file transfer.Instant Messaging Instant Messaging (IM) is another type of email software that is frequently used for chat. data conferencing. Send and receive messages from those in your contact list." Waiting. Know who in your contact list is online at any time.) Determine a user name and password. Poor typing skills can inhibit IM communication. Instead of waiting for someone to reply to your email message. Advertising. Search for others using the service. An instant messaging service is software that runs on a personal computer. and you're ready to go. Turn it off. Privacy. you need to:      Determine which IM service you want to use. If the speed of your computer and bandwidth are slow. message board. you type messages back and forth in real time. if someone in your contact list is online. (This requires some personal information. AOL Instant Messenger and ICQTM are just a few of the instant messaging services available.

and convenient. or smilies. Think of e -mail as a brief telephone conversation. Logically organize your message with line breaks when appropriate. Use HTML (Rich Text) sparingly. many email clients feature Spell check. and somewhat describe the contents of the message. cheap. People you work with may receive hundreds of e-mail messages a day. it's rapidly becoming a common form of communication in the workplace. Do include a descriptive subject line A subject line should be a short phrase. Email Don'ts Don't ignore spelling and grammar mistakes It's true that email communication is far more casual than a formal report. Don't use excessive punctuation Let your words express your feelings. Don't use emoticons Emoticons. Here are a few basic guidelines to follow when sending e-mail. but it's crucial to know when to pay attention to detail such as spelling and grammar.Email Do's Because email is fast. you can include a prefix to help your recipient understand the message. Make your point and make it short. Don't bother with excessive formatting Keep it simple. since many email clients shorten longer subject lines. urgent = please read now req = request FYI = for your information For example: Do keep it short It's time-consuming to read through a lot of text looking for specific information. Examples: :-) = happy :-( = sad . don't follow up a short statement with 50 exclamation points. To help you. easy. are keyboard characters used to convey an emotion.-) = wink :-o = shocked. Some consider them too "cutesy" and unprofessional. If you like. surprised 227 Section 4-6: Email 227 . Use emoticons sparingly. Formatting doesn't matter a whole lot when you are composing a short e-mail message.

Formatting doesn't matter a whole lot when you are composing a short e-mail message..Mind Your Manners When you communicate face-to-face. and hearing the emotion in someone's voice all help you understand of the intention of the statement being made. or Ms. 228 Section 4-6: Email 228 . If you're not careful. Keep this in mind when you e-mail at work. Treat others as you would like to be treated. Non-verbal clues such as facial expression. Electronic communication is very different." AND IS CONSIDERED RUDE. Print the important stuff (directions to a company meeting across town. Generally. be courteous. Think Twice Keep it simple. Use HTML (Rich Text) sparingly. Don't Spam While you may enjoy passing e-cards and jokes along to your friends and family. When e-mailing at work. treat each message individually. Avoid "Shouting" AVOID USING ALL CAPITAL LETTERS. If you typically address someone using Mr. Printing E-mail (electronic mail) cuts down on the amount of paper you have to deal with on a daily basis. dress. don't follow up a short statement with 50 exclamation points. a casual tone is fine. body language." don't assume that your e-mail message will be answered 30 seconds after you send it. Logically organize your message with line breaks when appropriate. then do so in your e-mail message. flight information). Everything is on record. consider the following: Tone When you are e-mailing friends. email can complicate communication. IT'S CALLED "SHOUTING. don't make a habit of sending this kind of mail to your coworkers. Before you send that next email message. And remember. Avoid Engaging in a Flame War Let your words express your feelings. Immediacy Although e-mail is much faster than "snail mail. And Finally… Privacy E-mail is not a private form of communication. you pay attention to what is said and how it is said. sarcasm is often misunderstood in electronic communication. Some companies monitor employee e-mail.

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