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Aspire Series Service Guide
Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw

PRINTED IN TAIWAN

VI

Table of Contents
System Specifications 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 TouchPad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Lock Keys and embedded numeric keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Special Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

System Utilities

19

BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Remove HDD/BIOS Password Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Removing BIOS Passwords: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Miscellaneous Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Machine Disassembly and Replacement

33

Disassembly Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 External Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 External Modules Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Removing the Dummy Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Removing the Base Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Removing the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Removing the DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Removing the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Removing the 2nd HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Removing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Removing the Upper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

VII

Table of Contents
Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Removing the USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Removing the LAN Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Removing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Removing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Removing the PCH Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Removing the DC-IN Cable Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Removing the Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Removing the Power Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 LCD Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 LCD Module Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Removing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Removing the Camera Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Removing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Removing the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 LCD Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Replacing the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Replacing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Replacing the Camera Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Replacing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Main Unit Reassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Replacing the Power Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Replacing the PCH Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Replacing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Replacing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Removing the LAN Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Replacing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 Replacing the USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Replacing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Replacing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Replacing the Power Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Replacing the Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Replacing the Upper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Replacing the Wireless LAN Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Replacing the DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116 Replacing the 2nd HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Replacing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Replacing the Base Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Replace the Dummy Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Troubleshooting

125

Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Power On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 No Display Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Random Loss of BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129 Built-In Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130 TouchPad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
VIII

Table of Contents
Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Internal Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133 HDD Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 USB Failure (Right up/down side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 Other Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 Post Code Reference Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Jumper and Connector Locations

143

Mainboard Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Mainboard Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 Mainboard CMOS Discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 BIOS Recovery by Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

FRU (Field Replaceable Unit) List

147

Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147 Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148 LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151 Screw Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Model Definition and Configuration Test Compatible Components Online Support Information

153 155 157

IX

Table of Contents

X

Chapter 1

System Specifications
Features
Below is a brief summary of the computer’s many features:

Operating System

Platform

System Memory
• Dual-channel DDR3 SDRAM support:· • Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two soDIMM modules (for 64-bit OS)

Display
• • • • 17" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Acer CineCrystal™ LED-backlit TFT LCD, supporting simultaneous multi-window viewing via Acer GridVista™ Mercury free, environment friendly 16:9 aspect ratio Super-slim design

Graphics

Storage subsystem

Audio subsystem

Optical Media Drive

Communication
• Acer Video Conference1, featuring:· • Acer Crystal Eye high-def webcam with 1280 x 1024 resolution

Chapter 1

1

WLAN1, 10, 11:· • • Acer InviLink™ Nplify™ 802.11 b/g/n Wi-Fi CERTIFIED™· Acer InviLink™ 802.11b/g Wi-Fi CERTIFIED™

• •

WPAN1:Bluetooth® 2.1+EDR WWAN1, 10, 12: UMTS/HSPA at 850/900/1900/2100 MHz and quad-band GSM/GPRS/ EDGE(850/900/1800/1900 MHz), upgradeable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA, supporting receiver diversity and equalizing at 2100 MHz LAN: Gigabit Ethernet, Wake-on-LAN ready

Privacy control
• • BIOS user, supervisor, HDD passwords, Kensington lock slot

Dimensions and Weight

Power Adapter and Battery

Special Keys and Controls
• • • • 103-/104-/107-key keyboard, with inverted "T" cursor layout 10 function keys, four cursor keys, two Windows® keys, hotkey controls, independent standard numeric keypad, international language support Media control keys (printed on keyboard): play/pause, stop, previous, next Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip

I/O Ports
• • • • • • • • Multi-in-1 card reader (SD™, MMC, MS, MS PRO, xD) Four USB 2.0 ports HDMI™ port with HDCP support External display (VGA) port Headphone/speaker/line-out jack with S/PDIF support Microphone-in jack Ethernet (RJ-45) port DC-in jack for AC adapterr

Software

Optional Items

2

Chapter 1

Warranty

Environment

Chapter 1

3

System Block Diagram

4

Chapter 1

Notebook Tour
This section provides an overview of the features and functions of the notebook.

Top View

# 1 2

Icon

Item Acer Crystal Eye webcam Microphone

Description Web camera for video communication. (only for certain models) Internal microphone for recording sound.

3 4

Display screen HDD indicator Num Lock indicator Caps Lock indicator

Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). Indicates when the HDD is active. Lights up when the Num Lock is activated. Lights up when the Caps Lock is activated. Turns the computer on and off. For entering data into your computer Touch-sensitive pointing device which functions like a computer mouse. 5

5 6 7

Power button/ Keyboard Touchpad

Chapter 1

# 8

Icon Power

Item

Description Indicates the computer’s power status.

Battery

Indicates the computer’s battery status. 1. Charging: The light shows amber when the light is charging. 2. Fully charged: the light shows blue when in AC mode. Indicates the computer’s wireless connectivity status.

Communication indicator 9 10 11 12 Click buttons (left, and right) Palmrest Speakers

The left and right buttons function like the left and right mouse buttons. Comfortable support area for your hand when using the computer. Left and right speakers deliver stereo audio output. User-programmable. (only for certain models)

P

Programmable key

Closed Front View

# 1

Icon

Item Multi-in-1 card reader

Description Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xDPicture Card (xD). Note: Push to remove/install the card. Only one card can operate at any given time.

Left View

# 1 2 3 4 6

Icon

Item Kensington lock slot Ventilation slots Ethernet RJ-45) port

Description Connects to a Kensington-compatible computer security lock. Enable the computer to stay cool, even after prolonged use. Connects to an Ethernet 10/100/1000-based network. Supports high definition digital video connections. Chapter 1

HDMI

HDMI port

# 5 6

Icon

Item USB 2.0 port Microphone jack

Description Connects to USB 2.0 devices (e.g., USB mouse, USB camera). Accepts inputs from external microphones.

Headphones/ speaker/line-out jack with S/PDIF support.

Connects to audio line-out devices (e.g., speakers, headphones).

Right View

# 1 2 3

Icon

Item USB 2.0 port Optical drive Optical disk access indicator Emergency eject hole External display (VGA) port DC-in jack

Description Connects to USB 2.0 devices (e.g., USB mouse, USB camera). Internal optical drive; accepts CDs or DVDs. Lights up when the optical drive is active. Ejects the optical drive tray when the computer is turned off.Note: Insert a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off. Connects to a display device (e.g. external, LCD monitor, LCD projector). Connects to an AC adapter.

4

5 6

Chapter 1

7

Base View

# 1

Icon

Item Battery bay

Description Houses the computer’s battery pack. Note: The battery shown is for reference only. Your PC may have a different battery depending on the model purchased. Locks the battery in position Houses the computer’s hard disk (secured with screws) Houses the computer’s main memory. Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening the fan. Houses the computer’s second HDD Releases the battery for removal.

2 3 4 5 6 6

Battery lock Hard disk bay Memory compartment Ventilation slots and cooling fan 2nd HDD bay Battery release latch

Indicators
The computer has several easy-to-read status indicators. The battery indicator is visible even when the computer cover is closed. Icon Function Power Description Indicates the computer is on or off.

Battery Wireless LAN

Indicates the computer's battery status. Indicates the status of Wireless LAN communication.

HDD Num Lock Caps Lock

Indicates when the hard disk drive is active. Lights up when Num Lock is activated. Lights up when Caps Lock is activated.

NOTE: 1. Charging: The battery light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode.

8

Chapter 1

TouchPad Basics
The following items show you how to use the TouchPad:

1

2
• • Move your finger across the TouchPad (1) to move the cursor.

3

Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse. Tapping on the TouchPad is the same as clicking the left button. Left Button (2) Quickly click twice. Right Button (3) Main TouchPad (1) Tap twice (at the same speed as double-clicking a mouse button). Tap once. Tap twice (at the same speed as double-clicking a mouse button); rest your finger on the TouchPad on the second tap and drag the cursor. Click once.

Function Execute

Select Drag

Click once. Click and hold, then use finger on the TouchPad to drag the cursor.

Access context menu

NOTE: When using the TouchPad, keep it - and your fingers - dry and clean. The TouchPad is sensitive to finger movement; hence, the lighter the touch, the better the response. Tapping too hard will not increase the TouchPad’s responsiveness.

Chapter 1

9

Using the Keyboard
Your computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys.

Lock Keys and embedded numeric keypad
The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock Num Lock Description When Caps Lock is on, all alphabetic characters typed are in uppercase. When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad. When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work with some applications.

Scroll Lock <Fn> + <F12>

The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired access Number keys on embedded keypad Cursor-control keys on embedded keypad Main keyboard keys Num Lock on Type numbers in a normal manner. Hold <Shift> while using cursorcontrol keys. Hold <Fn> while typing letters on embedded keypad. Hold <Fn> while using cursorcontrol keys. Type the letters in a normal manner. Num Lock off

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Chapter 1

Windows Keys
The keyboard has two keys that perform Windows-specific functions. Key Description

Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions:
< < < < < >: > > > >

Open or close the Start menu

+ <D>: Display the desktop + <E>: Open Windows Explore + <F>: Search for a file or folder + <L>: Lock your computer (if you are connected to a network domain), or switch users (if you're not connected to a network domain) + <M>: Minimizes all windows + <R>: Open the Run dialog box + <U>: Open Ease of Access Center + <BREAK>: Display the System Properties dialog box + <TAB>: Cycle through programs on the taskbar
>

< < < < <

> > > > >

<CTRL> + <

+ <F>: Search for computers (if you are on a network)

Note: Depending on your edition of Windows 7, some shortcuts may not function as described. Application key This key has the same effect as clicking the right mouse button; it opens the application's context menu.

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11

Hot Keys
The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output.

To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey <Fn> + <F3> Icon Function Wireless communication switch Sleep Display toggle Screen blank Touchpad toggle Speaker toggle Brightness up Brightness down Volume up Volume down Play/Pause Stop Previous Next Description Enables/disables the Wireless function.

<Fn> + <F4> <Fn> + <F5> <Fn> + <F6> <Fn> + <F7> <Fn> + <F8> <Fn> + < > <Fn> + < > <Fn> + < > <Fn> + < > <Fn> + <Home> <Fn> + <Pg Up> <Fn> + <Pg Dn> <Fn> + <End>

Puts the computer in Sleep mode. Switches display output between the display screen, external monitor (if connected) and both. Turns the display screen backlight off to save power. Press any key to return. Turns the touchpad on and off. Turns the speakers on and off. Increases the screen brightness. Decreases the screen brightness. Increases the sound volume. Decreases the sound volume. Plays or pauses media files Stops media file Plays the previous media file in the play sequence Plays the next media file in the play sequence

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Chapter 1

Special Keys
On models that support the Euro symbol and the US dollar sign, the symbols can be located at the uppercenter and/or bottom-right of your keyboard.

The Euro symbol
1. Open a text editor or word processor. 2. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. See www.microsoft.com/typography/faq/ faq12.htm for more information.

The US dollar sign
1. Open a text editor or word processor. 2. Hold <Shift> and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies according to the language settings.

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13

Hardware Specifications and Configurations
Processor Item CPU Type CPU Package Power On-die Cache Front Side Bus Processor Specifications
Item CPU Speed Cores Bus Speed Cache Size Package Core Voltage Acer P/N

Specification • •

CPU Fan True Value Table (UMA) CPU Temperature (Celcius) Fan Speed (RPM) SPL Spec (dBA)

Throttling 50%: On= 100°C; OFF=85°C OS shut down at 105°C; H/W shut down at 110°C CPU Fan True Value Table (Discrete) CPU Temperature (Celcius) Fan Speed (RPM) SPL Spec (dBA)

Throttling 50%: On= 100°C; OFF=85°C OS shut down at 105°C; H/W shut down at 110°C Core Logic Specifications Item Chipset Package Features • Specification

14

Chapter 1

System Memory Item Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Video Specifications Item Chipset Type Package Features • • • Specification 2 sockets 4GB 8GB DDR3 64 bit 1066/1333 MHz Specification 0MB (No on-board Memory)

Hard Disk Drive Interface Item Vendor & Model Name Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface DC Power Requirements Voltage tolerance BIOS Item BIOS vendor BIOS version BIOS ROM type Insyde BIOS 3.5 Flash Specification 5V ±5% 5V ±5% 5V ±5% 5V ±5% 8 MB SATA 1-2 5400 Seagate 160, 250, 320, 500 HGST 160, 250, 320, 500 512 2-4 Specification Toshiba 160, 250, 320, 500 Western Digital 160, 250, 320, 500, 640

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15

Item Features • • • • • • • • • • • • • • • LCD 17.3” Item Vendor/model name Screen Diagonal (mm) Display resolution (pixels) Pixel Pitch Display Mode Typical White Luminance (cd/m2) (also called Brightness) Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Luminance Uniformity Electrical Interface Support Color Viewing Angle (up/down/right/ left) Temperature Range (°C) Operating Storage (shipping) Bluetooth Item Bluetooth Controller Foxconn BCM2046 BT2.1+EDR Module (T60H928.33) 15/35/45/45 500 typical 8/16 500 2/8 AUO/ ChiMei Flash ROM 4MB Support ISIPP Support Acer UI Support multi-boot

Specification

Suspend to RAM (S3)/Disk (S4) Various hot-keys for system control Support SMBIOS 2.3, PCI2.2. Refer to Acer BIOS specification. DMI utility for BIOS serial number configurable/asset tag Support PXE Support Y2K solution Support WinFlash Wake on LAN from S3 Wake on LAN form S4 in AC mode System information

Specification LG 17.3 inches 1600x3(RGB) x 900 0.2388X0.2388 Normally White 220 typical 600 8/16 1.25 max LVDS 262K 20/45/45/45 10/30/40/40 15/30/40/40 600 8 Samsung

0 to +50 -20 to +60

Specification Foxconn AR3011 BT Module (T77H056.00)

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Chapter 1

Item Features •

Specification Fully Qualified Bluetooth v2.1 with Class 2 specification RF output power. Enhanced Data Rate (EDR) compliant. Full Piconet and Scatternet operation. Integrated PIFA Antenna with better RF performance. USB 2.0 compliant interface. F/W upgradable via Flash downloads. Very low power consumption. Support Coexistence with Intel WCS (Wireless Coexistence System) & AFH (Adaptive Frequency Hopping). • • • • • • • • • Single-chip Bluetooth v2.1 + EDR solution USB 2.0 full-speed device interface with support for Device Firmware Upgrade(DFU) SPI interface supports external serial flash devices Two on-chip 1.2V linear voltage regulators Integrated 32-bit CPU with 32KB data RAM and 256KB program RAM On-board PLL On-chip low power oscillator(LPO) WLAN coexistence interface Standard USB HCI interface

• • • • • • •

Audio Codec and Amplifier Item Audio Controller Package Features LAN Interface Item LAN Chipset Package Features Keyboard Item Type Total number of keypads Windows logo key Internal & external keyboard work simultaneously Features Media Card Reader Item Chipset Package Features Camera 1.3M Item Vendor and model SUYIN HF1315-S32BOV0 Specifications Chicony CNF9157 Liteon 09P2BF127 / Liteon 09P2SF119 • Specification • Specification • Specification • Specification

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17

Item Type Interface Focusing distance Dimensions (L x W x H mm) Sensor type Pixel resolution Pixel size Image size Wireless LAN CMOS image sensor with SXGA USB Port 2.0 70cm 65 x 8.0 x 3.74 mm OV9665 1280x1024 2 µm x 2 µm 3.89mm(H) X 2.43mm(V)Part number

Specifications CMOS image sensor with SXGA USB Port 2.0 70 cm 65.0±0.3 X 8.0±0.1 X 3.69+0.11/-0.2 mm TBC 1280x1024 TBC TBC CMOS image sensor with SXGA USB Port 2.0 60 cm 65.0 x 8.0 x 3.53 ± 0.2mm OV9665 1280x1024 2 µm x 2 µm TBC

Specification Type Wireles Standards Supported Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell Package configuration Specification 6 Cell Realtek RTL819SE b, g,n Atheros AR5B93 b, g, n Intel WiFi Link 1000 b, g, Draft-N

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Chapter 1

Chapter 2

System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press F2 during POST (when Press <F2> to enter Setup message is prompted on the bottom of screen). Press F2 to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change boot device without entering BIOS Setup Utility, please set the parameter to “enabled”. Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without entering BIOS SETUP Utility.

Navigating the BIOS Utility
There are five menu options: Information, Main, Security, Boot, and Exit. Follow these instructions:
• • • • •

To choose a menu, use the left and right arrow keys. To choose an item, use the up and down arrow keys. To change the value of a parameter, press F5 or F6. Press Esc while you are in any of the menu options to go to the Exit menu.

In any menu, you can load default settings by pressing F9. You can also press F10 to save any changes made and exit the BIOS Setup Utility. NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when making changes to parameter values. Please note that system information is subject to different models.

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Information
The Information screen displays a summary of your computer hardware information.

Information

Main

Phoenix SecureCore (tm) Setup Utility Security Boot Exit Intel(R) Core (TM) i3 CPU 2130 MHz Hitachi HTS545016B9A300 091202PBGK061SHPZ7TN ST9160314AS 5VCCGNQJ Optiarc DVD RW AD-7585H V1.00 ATi 012.020.000.000.035257 M 330 @ 2.13GHz

CPU Type: CPU Speed: IDE0 Model Name: IDE0 Serial Number: IDE1 Model Name: IDE0 Serial Number: ATAPI Model Name: System BIOS Version: VGA BIOS Version: Serial Number: Asset Tag Number: Product Name: Manufacturer Name: UUID: F1 Help ESC Exit

T Acer 3F9d87877F6947639685 F5/F6 Enter C h a n g e Va l u e s Select SubMenu F9 F10 Setup Default Save and Exit

Select Item Select Menu

NOTE: The system information is subject to different models. Parameter CPU Type CPU Speed IDE0 Model Name IDE0 Serial Number IDE1 Serial Number IDE1 Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Number Description This field shows the CPU type and speed of the system. This field shows the speed of the CPU. This field shows the model name of HDD installed on primary IDE master. This field displays the serial number of HDD installed on primary IDE master. This field shows the model name of the device nstalled on secondary IDE master. This field displays the serial number of the device installed on secondary IDE master. This field displays the model name of the installed ODD drive. Displays system BIOS version. This field displays the VGA firmware version of the system. This field displays the serial number of this unit. This field displays the asset tag number of the system. This field shows product name of the system. This field displays the manufacturer of this system. Universally Unique Identifier (UUID) is an identifier standard used in software construction, standardized by the Open Software Foundation (OSF) as part of the Distributed Computing Environment (DCE).

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Chapter 2

Main
The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery.

Information

Main

Phoenix SecureCore (tm) Setup Utility Security Boot Exit Item Specific Help [19:10:59] [02/05/2010] 2048 MB 1024 MB [Switchable] [Enabled] [Enabled] [Disabled] [Enabled] [AHCI Mode] <Tab>, <Shift-Tab>, or <Enter> selects field.

System Time: System Date: Total Memory: Video Memory: Grahpic Mode: Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode

F1 Help ESC Exit

Select Item Select Menu

F 5 / F 6 C h a n g e Va l u e s SubMenu Enter Select

F9 F 10

Setup Default Save and Exit

NOTE: The screen above is for your reference only. Actual values may differ. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time System Date Total Memory Video Memory Graphic Mode Quiet Boot Network Boot F12 Boot Menu D2D Recovery Description Sets the system time. The hours are displayed with 24hour format. Sets the system date. This field reports the memory size of the system. Shows the video memory size. VGA Memory size=32 MB Sets discrete VGA only for systems with XP or Linux OS. This will hide POST messages while booting. Enables, disables the system boot from LAN (remote server). Enables, disables Boot Menu during POST. Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store the operation system and restore the system to factory defaults. Control the mode in which the SATA controller should operate. Format/Option Format: HH:MM:SS (hour:minute:second) Format MM/DD/YYYY (month/day/year) N/A N/A Option: Switchable or Discrete Option: Enabled or Disabled Option: Enabled or Disabled Option: Disabled or Enabled Option: Enabled or Disabled

SATA Mode

Option: AHCI mode or IDE mode

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21

Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized use.

Information

Main

Security

Phoenix SecureCore (tm) Setup Utility Boot Exit Item Specific Help Clear Clear Clear [Enter] [Enter] [Enter]

Supervisor Password Is: User Password Is: HDD Password Is: Set Supervisor Password Set User Password Set HDD Password

Supervisor Password controls access to the setup utility.

Password on Boot:

[Disabled]

F1 Help ESC Exit

Select Item Select Menu

F 5 / F 6 C h a n g e Va l u e s SubMenu Enter Select

F9 F 10

Setup Default Save and Exit

The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password Is User Password Is HDD Password Is Set Supervisor Password Description Shows the setting of the Supervisor password Shows the setting of the user password. Shows the setting of the HDD password Press Enter to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access. The user can not either enter the Setup menu nor change the value of parameters. Press Enter to set the user password. When user password is set, this password protects the BIOS Setup Utility from unauthorized access. The user can enter Setup menu only and does not have right to change the value of parameters. Press Enter to set the HDD password. When set this protects the HDD from unauthorized access. Defines whether a password is required or not while the events defined in this group happened. The suboptions all require the Supervisor password for changes and should be grayed out if the user password was used to enter setup. Disabled or Enabled Option Clear or Set Clear or Set Clear or Set

Set User Password

Set HDD Password Password on Boot

NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget the password. If you forget the password, you may have to reset the computer.

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Chapter 2

Setting a Password
Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears:

Set Supervisor Password Enter New Password Confirm New Password
2.

[ [

] ]

Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field.

IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen. 3. 4. 5. Press Enter. After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can opt to enable the Password on boot parameter. When you are done, press F10 to save the changes and exit the BIOS Setup Utility.

Removing a Password
Follow these steps: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears:

Set Supervisor Password Enter Current Password Enter New Password Confirm New Password
2. 3. 4.

[ [ [

] ] ]

Type the current password in the Enter Current Password field and press Enter. Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. When you have changed the settings, press F10 to save the changes and exit the BIOS Setup Utility.

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23

Changing a Password
1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears.

Set Supervisor Password Enter Current Password Enter New Password Confirm New Password
2. 3. 4. 5. 6.

[ [ [

] ] ]

Type the current password in the Enter Current Password field and press Enter. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. Press Enter. After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can enable the Password on boot parameter. When you are done, press F10 to save the changes and exit the BIOS Setup Utility.

If the verification is OK, the screen will display as following.

Setup Notice Changes have been saved. [Continue]
The password setting is complete after the user presses Enter. If the current password entered does not match the actual current password, the screen will show you the Setup Warning.

Setup Warning Invalid Password. [Continue]
If the new password and confirm new password strings do not match, the screen displays the following message.

Setup Warning Passwords do not match. Re-enter password. [Continue]

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Chapter 2

Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay.

Information

Main

Phoenix SecureCore (tm) Setup Utility Exit Security Boot Item Specific Help

Boot priority order: 1: IDE 0: Hitachi HTS545016B9A300-(S 2: IDE 5: ST9160314AS-(S6) 3: CD/DVD: Optiarc DVD RW AD-758H-(S 4: PCI LAN: Atheros Boot Agent 5: USB HDD: 6: USB CDROM: 7: USB FFD: 8: USB KEY: Excluded from boot order:

Use < > or < > to select a device, then press <F6> to move it up the list, or <F5> to move it down the list. Press <Esc> to escape the menu.

F1 Help ESC Exit

Select Item Select Menu

F 5 / F 6 C h a n g e Va l u e s SubMenu Enter Select

F9 F 10

Setup Default Save and Exit

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25

Exit
The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility.

Information

Main

Phoenix SecureCore (tm) Setup Utility Security Boot Exit Item Specific Help

Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes

Exit System Setup and save your changes to CMOS.

F1 Help ESC Exit

Select Item Select Menu

F 5 / F 6 C h a n g e Va l u e s SubMenu Enter Select

F9 F 10

Setup Default Save and Exit

The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your changes to CMOS. Exit utility without saving setup data to CMOS. Load default values for all SETUP item. Load previous values from CMOS for all SETUP items. Save Setup Data to CMOS.

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Chapter 2

BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
• • •

New versions of system programs New features or options Restore a BIOS when it becomes corrupted.

DOS Flash Utility
Perform the following steps to use the DOS Flash Utility: 1. 2. Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.

Information

Main

Phoenix SecureCore (tm) Setup Utility Exit Security Boot Item Specific Help

Boot priority order: 1: IDE 0: Hitachi HTS545016B9A300-(S 2: IDE 5: ST9160314AS-(S6) 3: CD/DVD: Optiarc DVD RW AD-758H-(S 4: PCI LAN: Atheros Boot Agent 5: USB HDD: 6: USB CDROM: 7: USB FFD: 8: USB KEY: Excluded from boot order:

Use < > or < > to select a device, then press <F6> to move it up the list, or <F5> to move it down the list. Press <Esc> to escape the menu.

F1 Help ESC Exit
3.

Select Item Select Menu

F 5 / F 6 C h a n g e Va l u e s SubMenu Enter Select

F9 F 10

Setup Default Save and Exit

Execute the FLASH.BAT batch file to update BIOS. Or enter C:\ Flash it bios ver.fd/dc

The flash process begins as shown.

4. In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays. Chapter 2 27

Plug in the AC power to continue. 5. Flash is complete when the message Flash programming complete displays.

WinFlash Utility
Perform the following steps to use the WinFlash Utility: 1. 2. Double click the WinFlash executable. Click OK to begin the update. A progress screen displays.

3.

When the process is complete, close all programs and applications and reboot the system.

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Chapter 2

Remove HDD/BIOS Password Utilities
This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user.

To unlock the HDD password, perform the following steps: 1. Press Enter to display the Select Item screen.

2.

Select Enter Unlock Password and press Enter.

An Unlock Password displays.

3. 4. 5. 6. 7. 8. 9.

Make a note of the key, 76943488 in the example. Boot up the system to a removable bootable drive containing DOS and the UnlockHD.EXE program and open a DOS prompt. For instructions on changing boot priority see “Boot” on page 25. From the DOS prompt, enter the UnlockHD.EXE command and input the key to create an unlock code. Make a note of the result, for example 46548274. Reboot to the hard disk and wait for the error code to reappear. Press Enter to display the Select Item screen. Select Enter Unlock Password and press Enter. Enter the unlock code generated by UnlockHD.EXE.

10. Save and exit the BIOS to complete the process.

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29

Removing BIOS Passwords:
If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below.

To reset the BIOS password, run clnpwd.exe as follows: 1. From a DOS prompt, Execute clnpwd.exe

2.

Press 1 or 2 to clean the desired password shown on the screen.

The onscreen message determines whether the function is successful or not.

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Chapter 2

Miscellaneous Utilities
Using Boot Sequence Selector
Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. 2. Enter into DOS. Execute BS.exe to display the usage screen.

3.

Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.

Using DMITools
The DMI (Desktop Management Interface) Tool copies BIOS information to eeprom to be used in the DMI pool for hardware management. When the BIOS displays Verifying DMI pool data it is checking the table correlates with the hardware before sending to the operating system (Windows, etc.). To update the DMI Pool, perform the following steps: 1. 2. Enter into DOS. Execute qdmitools.exe. The following messages show dmitools usage:

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31

3.

Enter the required key number of the feature required to be modified. See the following table. Key No. Function Description Enter 1 to modify the Asset Tag Enter 2 to modify the Product Name Enter 3 to modify the Serial Number Enter 4 to modify the 1394 GUID Number Enter 0 to exit the program

1 2 3 4 0

Using the LAN MAC Utility
Perform the following steps to write MAC information to eeprom: 1. Use a text editor, for example Notepad, to edit the MAC.CFG file as shown:

• • • •

WriteData= '001122334455' <------- MAC value StartAddr=7A <------- MAC address WriteLeng=6 <------- MAC value length KeepByte=0 <------- can be any value

2. 3.

Boot into DOS. Execute MAC.BAT to write MAC information to eeprom.

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Chapter 2

Chapter 3

Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.

Disassembly Requirements
To disassemble the computer, you need the following tools: • • • • Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver

• Plastic tweezers NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components.

Related Information
The product previews seen in the disassembly procedures may not represent the final product color or configuration. IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.

Replacement Requirements
NOTE: Cabling and components require adhesive to be applied during the replacement and reassembly process. NOTE: During manufacture a cyanoacrylate glue is used provided by Holdtite Adhesives LTD. This is not a specified requirement. The reassembler is free to select an alternative appropriate adhesive.

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33

Pre-disassembly Instructions
Before proceeding with the disassembly procedure, make sure that you do the following: 1. 2. Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system.

3.

Place the system on a flat, stable surface.

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Chapter 3

Disassembly Process
The disassembly process is divided into the following sections: • • • External components disassembly Main unit disassembly LCD module disassembly

The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the Mainboard, you must first remove the Keyboard, and LCD Module then disassemble the inside assembly frame in that order. Main Screw List Screw M2.0*3L(BK) M2.5*5L(NI) M2.5*4L(BNI) M3.0*3.5L(NI) M2.5*5L(BNI) M2.0*5L M2.5*6L(BNI) M2.5*2L(NI) 14 8 12 6 7 4 38 4 Quantity Acer Part Number

Chapter 3

35

External Module Disassembly Process
NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration. Screw List Step Base Cover Disassembly 2nd HDD Cover Disassembly WLAN Module Disassembly HDD Disassembly 2nd HDD Disassembly ODD Module Disassembly Screw M2.5*5L(BNI) M2.5*5L(BNI) M2.0*3L(BK) M3.0*3.5L(NI) M3.0*3.5L(NI) M2.0*3L(BK) 6 1 1 2 4 1 Quantity Part No.

External Modules Disassembly Flowchart
Turn off system and peripherals power

Disconnect power and signal cables from system

Remove Battery

Remove Dummy Card

Remove Lower Cover

Remove 2nd HDD Cover

Remove HDD

Remove DIMM

Remove WLAN Board

Remove 2nd HDD

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Chapter 3

Removing the Battery Pack
1. 2. Turn the computer over. Slide the battery lock/unlock latch to the unlock position.

3.

Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2).

2 1

NOTE: The battery has been highlighted with a yellow oval as shown in the above image. Please detach the battery and follow local regulations for disposal.

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37

Removing the Dummy Card
1. Press the dummy card in to allow it to spring out.

2.

Pull the dummy card out.

38

Chapter 3

Removing the Base Door
1. 2. See “Removing the Battery Pack” on page 37. Remove the six (6) screws.

Step Base Door Disassembly

Screw M2.5*5L(BNI) 6

Quantity

Screw Type

3.

Lift the base door up at the finger indentation location provided in the bottom cover.

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39

Removing the Hard Disk Drive Module
1. 2. 3. See “Removing the Battery Pack” on page 37. See “Removing the Base Door” on page 39. Grasp the pull tab on the top of the HDD.

4.

Pull the tab horizontally to slide the HDD out of the connector dock.

5.

Lift the HDD out of the lower cover.

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Chapter 3

6.

Remove the two (2) screws of the HDD bracket.

Step HDD Bracket Disassembly

Screw M3.0*3.5L(NI) 2

Quantity

Screw Type

7.

Lift the bracket away from the HDD.

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41

Removing the DIMM Module
1. 2. 3. See “Removing the Battery Pack” on page 37. See “Removing the Base Door” on page 39. Push the memory module clips outwards.

4.

Pull the memory module out.

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Chapter 3

Removing the WLAN Module
1. 2. 3. See “Removing the Battery Pack” on page 37. See “Removing the Base Door” on page 39. Detach the two (2) cables from the Wireless LAN module.

IMPORTANT:Take note of the position of the Main (black) and Auxiliary (white) connectors.

4.

Remove the one (1) screw. Ensure the cables are well clear of the module.

Step WLAN Module Disassembly

Screw M2.0*3L(BK) 1

Quantity

Screw Type

Chapter 3

43

5.

Pull the WLAN module out and away.

44

Chapter 3

Removing the 2nd HDD Module
1. 2. See “Removing the Battery Pack” on page 37. Remove the one (1) screw from the 2nd HDD module door.

Step 2nd HDD Module Disassembly

Screw M2.5*5L(BNI) 1

Quantity

Screw Type

3.

Remove the HDD module door from the lower cover.

Chapter 3

45

4.

Grasp the pull tab on the top of the HDD.

5.

Lift the HDD out of the lower cover.

6.

Remove the four (4) screws from the HDD bracket.

Step HDD Bracket Disassembly

Screw M3.0*3.5L(NI) 4

Quantity

Screw Type

46

Chapter 3

7.

Lift the bracket away from the HDD.

Chapter 3

47

Removing the ODD Module
1. 2. 3. See “Removing the Battery Pack” on page 37. See “Removing the Base Door” on page 39. Pry the ODD from the chassis and pull the ODD completely out of the bay.

4.

Remove the two (2) screws from the ODD bracket.

Step ODD Module Disassembly

Screw M2.0*3L(BK) 2

Quantity

Screw Type

48

Chapter 3

5.

Remove the ODD bracket.

6.

Pry the ODD bezel off of the ODD module.

Chapter 3

49

Main Unit Disassembly Process
IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.

Main Unit Disassembly Flowchart
Remove external modules before proceeding

Remove keyboard

Remove upper cover

Remove CRT Cable

Remove USB Board

Remove Bluetooth Module

Remove Switch Board

Remove Power Board

Remove LCD module

Remove main board

Remove DC cable

Remove LAN Board

Remove RTC Battery

Remove thermal module

Remove PCH Heatsink

Remove CPU

Screw List Step Upper Cover Disassembly Lower Cover Disassembly Switch Board Disassembly Power Module Disassembly USB board Disassembly TBD TBD M2.5*2L(NI) M2.0*3L(BK) M2.5*6L(BNI) 2 3 1 Screw Quantity Part No.

50

Chapter 3

Step Bluetooth Module Disassembly LAN Board Disassembly PCH Heatsink Disassembly LCD Module Disassembly TBD TBD TBD

Screw

Quantity

Part No.

M2.5*6L(BNI)

4

Chapter 3

51

Removing the Keyboard
IMPORTANT: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing to prevent damage. 1. 2. 3. 4. 5. 6. 7. See “Removing the Battery Pack” on page 37. See “Removing the Base Door” on page 39. See “Removing the DIMM Module” on page 42. See “Removing the WLAN Module” on page 43. See “Removing the 2nd HDD Module” on page 45. See “Removing the ODD Module” on page 48. Remove the twenty two (22) screws in the lower cover.

Step Lower Cover Disassembly

Screw M2.5*6.0 (red callouts) 22

Quantity

Screw Type

M2.5*2L(NI) (green callouts) 8.

2

Using plastic tweezers, release the six (6) clips holding the keyboard in place.

52

Chapter 3

9.

Gently pry up the keyboard.

10. Carefully flip the keyboard over.

11. Detach the keyboard FCC and remove the keyboard.

Chapter 3

53

Removing the Upper Cover
1. 2. See “Removing the Keyboard” on page 52. Disconnect the power board FFC.

3.

Unlock and disconnect the touchpad board FFC.

4.

Unlock and disconnect the speaker cable.

54

Chapter 3

5.

Remove the seven (7) screws from the upper cover.

Step Upper Cover Disassembly

Screw 2.5*4.0 (red callouts) 6

Quantity

Screw Type

2.0*3.0 (green callout)

1

Chapter 3

55

6.

Lift the upper cover away from the lower cover as shown.

Removing the LCD Module
1. 2. See "Removing the Upper Cover" on page 54 Pull the WLAN antenna up through the upper cover and free it from the cable channel.

3.

Using the pull tab, release the LVDS cable from the connector.

56

Chapter 3

4.

Remove the four (4) screws from the hinges.

Step Remove LCD Module M2.5*6.0

Screw 4

Quantity

Screw Type

5.

Remove the LCD module from the chassis.

CAUTION: Make sure all cables are pulled back and away from the device to avoid damage during removal.

Chapter 3

57

Removing the Bluetooth Module
1. 2. See “Removing the Upper Cover” on page 54. Disconnect the Bluetooth cable from the mainboard..

3.

Remove the one (1) screw from the Bluetooth module.

Step Bluetooth Module Disassembly

Screw M2.5*3 1

Quantity

Screw Type.

4.

LIft the Bluetooth module away from the upper cover.

58

Chapter 3

5.

Detach the Bluetooth module cable from the module.

Chapter 3

59

Removing the USB Board
1. 2. See “Removing the Upper Cover” on page 54. Unlock the USB board connector and disconnect the cable from the mainboard.

3.

Peel the cable off the adhesive.

IMPORTANT:Take care not to tear the FFC pull tab during removal. 4. Unlock the USB board cable connector and disconnect the cable from the board.

60

Chapter 3

5.

Remove one (1) screw from the USB board.

Step USB Module Disassembly

Screw 2.5*6 1

Quantity

Screw Type.

6.

Lift the USB board clear of the chassis.

Chapter 3

61

Removing the Mainboard
1. 2. See “Removing the Upper Cover” on page 54. Disconnect the following cables (a,b) from the mainboard.

a

b

a

b

62

Chapter 3

3.

Remove three (3) screws from the mainboard.

Step Main Board Disassembly

Screw M2.5*6 2

Quantity

Screw Type.

4.

Lift the mainboard out of the chassis as shown.

Chapter 3

63

Removing the LAN Board
1. 2. See “Removing the Mainboard” on page 62. Remove two (2) screws from the LAN board.

Step LAN Module Disassembly

Screw M2.5*6.0 2

Quantity

Screw Type.

3.

Lift the LAN board clear of the chassis.

64

Chapter 3

Removing the RTC Battery
1. 2. See “Removing the Mainboard” on page 62. Pull the RTC battery off the mainboard.

NOTE: The RTC battery has been highlighted with the yellow circle as shown in the previous image. Please detach the RTC battery and follow local regulations for disposal.

Chapter 3

65

Removing the Thermal Module
1. 2. See “Removing the Mainboard” on page 62. Disconnect the thermal module fan connector.

3.

Loosen the six (6) captive screws from the thermal module.

66

Chapter 3

4.

Lift the thermal module away from the main board.

Chapter 3

67

Removing the CPU
1. 2. See “Removing the Thermal Module” on page 66. Unlock the CPU. Use a flathead screw driver to turn the screw 180º.

3.

Lift the CPU out of the socket.

68

Chapter 3

Removing the PCH Heatsink
1. 2. See “Removing the Mainboard” on page 62. Loosen the two (2) captive screws.

3.

Lift the thermal unit away.

Step Removing the PCH Heatsink

Screw M2.5*6.0 2

Quantity

Screw Type.

NOTE: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in the previous image. Please detach the circuit board and follow local regulations for disposal.
Chapter 3 69

Removing the DC-IN Cable Assembly
1. 2. 3. See “Removing the Mainboard” on page 62. See “Removing the Upper Cover” on page 54. Remove the DC-IN cable from the retention guides.

4.

Lift the DC-IN cable assembly out of the chassis.

70

Chapter 3

Removing the Switch Board
1. 2. See “Removing the Upper Cover” on page 54. Remove the two (2) screws.

Step Switch Board Disassembly 3.

Screw M2.5*2Ni 2

Quantity

Screw Type

Lift the switch board away from the upper cover (1) and turn it over (2).

1 2

Chapter 3

71

4.

Unlock and disconnect the switch board FFC.

72

Chapter 3

Removing the Power Board
1. 2. See “Removing the Upper Cover” on page 54. Unlock and disconnect the power board FFC.

Chapter 3

73

3.

Remove the three (3) screws.

Step Power Board Disassembly

Screw 2.0*3 3

Quantity

Screw Type

4.

Lift the power board away.

74

Chapter 3

LCD Module Disassembly Process
IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.

LCD Module Disassembly Flowchart
Remove LCD panel from main unit before proceeding

Remove LCD bezel

Remove camera module

Remove LCD panel

Remove LVDS cable

Remove microphone

Remove WLAN antennas

Remove LCD brackets

Screw List Step LCD Bezel Disassembly LCD Panel Disassembly Left Hinge Disassembly Right Hinge Disassembly Screw Quantity Part No.

Chapter 3

75

Removing the LCD Bezel
1. 2. See “Removing the Upper Cover” on page 54. Remove the two (2) screws from the LCD bezel as shown.

Step Removing the LCD Bezel

Screw 2.5*4 2

Quantity

Screw Type.

3.

Pry the bezel away from the top-center and then work around until the entire bezel is detached.

76

Chapter 3

4.

Remove the bezel from the LCD module.

Chapter 3

77

Removing the Camera Board
1. 2. See “Removing the LCD Bezel” on page 76. Pull up the camera board.

3.

Disconnect the camera connector.

78

Chapter 3

Removing the LCD Panel
1. 2. See “Removing the LCD Bezel” on page 76. Remove the six (6) screws from the LCD panel.

Step LCD Panel Disassembly

Screw 2.5*4 6

Quantity

Screw Type

3.

Remove LVDS cable from cable guides

Chapter 3

79

4.

Disconnect the microphone cable.

5.

Lift the LCD panel out.

6.

Remove 6 screws from the LCD brackets (3 on each side).

Step LCD Bracket Disassembly

Screw 2.5*4 6

Quantity

Screw Type

80

Chapter 3

7.

Separate the brackets from the panel as shown.

8.

Peel the LVDS cable off the panel.

9.

Continue peeling the cable off the LCD panel.

Chapter 3

81

10. Peel back the mylar tape and disconnect the LVDS cable.

11. Remove the adhesive foil tabs covering the microphone cable.

12. Lift up the microphone cable and remove it from the LCD cover.

82

Chapter 3

Removing the Antennas
1. 2. See “Removing the LCD Panel” on page 79. Remove the antenna cables from the retention guides.

3.

Free the cables completely.

4.

Pry the left antenna from the casing.

Chapter 3

83

5.

Pry the right antenna from the casing.

84

Chapter 3

LCD Reassembly Procedure
Replacing the Microphone
1. Lay the microphone cable in the LCD cover and replace the adhesive foil tabs.

2.

Replace the microphone.

Chapter 3

85

Replacing the Antennas
1. 2. See See “Replacing the Microphone” on page 85. Adhere the left antenna down firmly onto the LCD module casing.

3.

Adhere the right antenna down firmly onto the LCD module casing.

86

Chapter 3

4.

Lay the cables around the module edge.

Chapter 3

87

Replacing the LCD Panel
1. 2. See “Replacing the Antennas” on page 86. Connect the FPC cable connector.

3.

Place the protective clear adhesive mylar tape down firmly over the connector.

4.

Continue adhering the webcam cable to the LCD panel.

88

Chapter 3

5.

Adhere the webcam cable to the back of the LCD panel, in parallel with the panel edges.

6.

Replace the brackets to the panel as shown.

7.

Replace the six (6) screws to the LCD brackets (3 on each side).

Chapter 3

89

8.

Replace the LCD panel into the top cover.

9.

Replace the six (6) screws to the LCD panel.

10. Connect the microphone cable.

90

Chapter 3

11. Place the LVDS cable into cable guides

Chapter 3

91

Replacing the Camera Board
1. 2. See “Replacing the LCD Panel” on page 88. Connect the cable to the Camera Board.

3.

Lay the Camera board down and press firmly to apply the adhesive.

92

Chapter 3

Replacing the LCD Bezel
1. 2. See “Replacing the Camera Board” on page 92. Place the bezel hinge covers over the hinges. Ensure the cables are correctly exiting the hinges.

3.

Press down on the top middle edge of the bezel to engage the locking clips.

4.

Press down on the bezel edge working simultaneously around the edges to the bottom.

Chapter 3

93

5.

Replace the two (2) bezel screws.

94

Chapter 3

Main Unit Reassembly Process
Replacing the Power Assembly
6. Place the DC jack into the lower cover.

7.

Lay the cables in the retention guides.

Chapter 3

95

Replacing the PCH Thermal Module
1. Place the PCH thermal module on the PCH chip.

2.

Replace the two (2) screws.

Replacing the CPU
IMPORTANT: The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator.

96

Chapter 3

2. Using a flat-bladed screw driver, rotate the CPU locking screw 180° clockwise to secure the CPU in place.

Chapter 3

97

Replacing the Thermal Module
IMPORTANT: Apply a suitable thermal grease and ensure all heat pads are in place before replacing the Thermal Module. The following thermal grease types are approved for use:
• • •

Silmore GP50 Honeywell Jet Motor 7762

The following thermal pads are approved for use:

Eapus XR-PE

1. See “Replacing the CPU” on page 96. 2. Remove all traces of thermal grease from the CPU using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent. 3. Apply a small amount of thermal grease to the centre of the CPU—there is no need to spread the grease manually, the force used during the installation of the Thermal Module is sufficient. 4. Align the screw holes on the Thermal Module and Mainboard then replace the module. Keep the module as level as possible to spread the thermal grease evenly. 5. Replace the six (6) securing screws to secure the Thermal Module in place.

6. Connect the fan cable.

98

Chapter 3

Replacing the RTC Battery
1. Push the RTC battery into the cradle on the mainboard, plus (+) side up.

Chapter 3

99

Removing the LAN Board
1. Line up the screw holes, then replace the LAN board onto the mainboard.

2.

Replace the two (2) screws.

100

Chapter 3

Replacing the Main Board
1. 2. 3. 4. 5. 6. 7. See “Replacing the Power Assembly” on page 95. See “Replacing the PCH Thermal Module” on page 96. See “Replacing the CPU” on page 96. See “Replacing the Thermal Module” on page 98. See “Replacing the RTC Battery” on page 99. See “Removing the LAN Board” on page 100. Slide the main board external connector edge in first to the lower case, then lower into place.

8.

Replace the three (3) screws to secure the mainboard to the lower cover.

Chapter 3

101

9.

Connect the CD-IN connector.

102

Chapter 3

Replacing the USB board
1. 2. See “Replacing the Main Board” on page 101. Place the USB board into the lower case edge first.

3.

Replace the one (1) screw.

4.

Adhere the USB board FFC to the chassis.

Chapter 3

103

5.

Connect and lock the USB board FFC to the USB board.

6.

Connect and lock the USB board FFC to the mainboard.

104

Chapter 3

Replacing the Bluetooth Module
1. 2. See “Replacing the Main Board” on page 101. Connect the Bluetooth cable to the Bluetooth module.

3.

Place the Bluetooth module onto the mainboard pressing down firmly.

4.

Replace the one (1) screw.

Chapter 3

105

5.

Connect the Bluetooth module cable to the main board.

106

Chapter 3

Replacing the LCD Module
1. 2. See “Replacing the Main Board” on page 101. Place the LCD module hinges into position on the lower case.

3.

Replace the four (4) screws, two each in the left and right hinges.

4.

Insert the antenna cables through the lower cover and pull through from the other side.

Chapter 3

107

5.

Lay the LVDS cable across the assembly as shown and press down firmly.

6.

Connect the LVDC cable.

108

Chapter 3

Replacing the Power Board
1. Place the power board into the upper cover.

2.

Replace the three (3) screws.

3.

Connect and lock the FFC.

Chapter 3

109

Replacing the Switch Board
1. Connect and lock the FFC.

2.

Turn the switch board over and place into the upper cover.

3.

Replace the two (2) screws.

110

Chapter 3

Replacing the Upper Cover
1. 2. 3. 4. 5. 6. 7. See “Replacing the Main Board” on page 101. See “Replacing the LCD Module” on page 107. See “Replacing the Bluetooth Module” on page 105. See “Replacing the USB board” on page 103. See “Replacing the Power Board” on page 109. See “Replacing the Switch Board” on page 110. Place the upper cover onto the lower cover aligning the hinges first and then press down around the edges.

Chapter 3

111

8.

Replace the seven (7) screws.

9.

Turn the computer over and replace the twenty (24) screws on the bottom cover.

10. Connect the speaker cable.

112

Chapter 3

11. Connect and lock the Switch Board FFC.

12. Connect and lock the Power board FFC.

Chapter 3

113

Replacing the Keyboard
1. 2. See “Replacing the Upper Cover” on page 111. Connect and lock the FFC to the mainboard.

3.

Turn the keyboard over and insert the bottom edge in first, then push to down ensure the five latches across the top are fully secured.

114

Chapter 3

Replacing the Wireless LAN Module
1. 2. See “Replacing the Keyboard” on page 114. Insert the wireless LAN module into the connector.

3.

Replace the one screw.

4.

Replace the connectors. The white (Aux) cable attaches to the connector marked 2 on the board. The black (Main) cable attaches to the connector marked 1 on the board.

Chapter 3

115

Replacing the DIMM Module
1. 2. See “Replacing the Keyboard” on page 114. Slide the DIMM module into the connector.

3.

Press down till the locking springs click into place.

116

Chapter 3

Replacing the 2nd HDD Module
1. 2. See “Replacing the Keyboard” on page 114. Replace the HDD bracket.

3.

Replace the four (4) screws.

4.

Place the HDD into the lower cover.

Chapter 3

117

5.

Replace the HDD cover.

6.

Replace the one (1) screw.

118

Chapter 3

Replacing the Hard Disk Drive
1. 2. See “Replacing the Keyboard” on page 114. Place the HDD bracket onto the HDD.

3.

Replace the two (2) screws.

4.

Insert the HDD into the bay inserting the bracket flanges into the lower cover slot first.

Chapter 3

119

5.

Grasp the tab and slide the HDD firmly into the docking connector.

120

Chapter 3

Replacing the ODD Module
1. 2. See “Replacing the Keyboard” on page 114. Replace the ODD bezel.

3.

Replace the ODD bracket.

4.

Replace the two (2) screws of the ODD bracket.

Chapter 3

121

5.

Push the ODD completely into the bay until flush with the lower cover.

122

Chapter 3

Replacing the Base Door
1. 2. 3. 4. 5. See “Replacing the Wireless LAN Module” on page 115. See “Replacing the DIMM Module” on page 116. See “Replacing the Hard Disk Drive” on page 119. See “Replacing the ODD Module” on page 121. Insert the base door edge flanges into the slots.

6.

Lower the base door.

7.

Tighten the six (6) screws.

Chapter 3

123

Replacing the Battery
1. 2. See “Replacing the Base Door” on page 123. Slide the battery into position.

3.

Close the locking latch.

Replace the Dummy Card
Push the dummy card into the slot until it clicks into place.

124

Chapter 3

Chapter 4

Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. 2. 3. Obtain the failing symptoms in as much detail as possible. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified) Power On Issue No Display Issue LCD Failure Internal Keyboard Failure TouchPad Failure Internal Speaker Failure Internal Microphone Failure USB Failure Other Function Failure 4. Go To Page 126 Page 127 Page 129 Page 130 Page 131 Page 132 Page 133 Page 135 Page 135

If the Issue is still not resolved, see “Online Support Information” on page 157.

Chapter 4

125

Power On Issue
If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs:

Start

Check AC/Battery

NG

Swap AC/Battery try

OK

Swap M/B

Computer Shuts down Intermittently
If the system powers off at intervals, perform the following actions one at a time to correct the problem. 1. 2. 3. 4. 5. 6. Check the power cable is properly connected to the computer and the electrical outlet. Remove any extension cables between the computer and the outlet. Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly into a known good electrical outlet. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. Remove any recently installed software. If the Issue is still not resolved, see “Online Support Information” on page 157.

126

Chapter 4

No Display Issue
If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs:

START

Replace LCD Panel and Cable

No

LCD Module OK? Power On ? No

Go to No Power troubleshooting step

Ext. DDRAM module connected properly?

No

Reconnect SDRAM Module

Ext. DDRAM module functional?

No

Replace external DDRAM module

Replace the main board

CPU Thermal Module properly connected?

No

Remove and replace thermal module

No POST or Video
If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. 1. Make sure that the internal display is selected. On this notebook model, switching between the internal display and the external display is done by pressing Fn+F5. Reference Product pages for specific model procedures. Make sure the computer has power by checking at least one of the following occurs: • • Fans start up Status LEDs light up

2.

If there is no power, see “Power On Issue” on page 126. 3. 4. Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds. Reconnect the power and reboot the computer. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5 (on this model). If the POST or video appears on the external display, see “LCD Failure” on page 129. 5. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. Restart the computer.

Chapter 4

127

If the computer boots correctly, add the devices one by one until the failure point is discovered. 6. 7. 8. Reseat the memory modules. Remove the drives (see “Disassembly Process” on page 35). If the Issue is still not resolved, see “Online Support Information” on page 157.

Abnormal Video Display
If video displays abnormally, perform the following actions one at a time to correct the problem. 1. 2. 3. 4. Reboot the computer. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 35. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. See “Disassembly Process” on page 35. Adjust the brightness to its highest level. See the User Manual for instructions on adjusting settings. NOTE: Ensure that the computer is not running on battery alone as this may reduce display brightness. If the display is too dim at the highest brightness setting, the LCD is faulty and should be replaced. See “Disassembly Process” on page 35. 5. Check the display resolution is correctly configured: a. b. c. d. e. 6. 7. 8. Minimize or close all Windows. If display size is only abnormal in an application, check the view settings and control/mouse wheel zoom feature in the application. If desktop display resolution is not normal, right-click on the desktop and select Personalize Display Settings. Click and drag the Resolution slider to the desired resolution. Click Apply and check the display. Readjust if necessary.

Roll back the video driver to the previous version if updated. Remove and reinstall the video driver. Check the Device Manager to determine that: • • • The device is properly installed. There are no red Xs or yellow exclamation marks. There are no device conflicts. No hardware is listed under Other Devices.

9.

If the Issue is still not resolved, see “Online Support Information” on page 157.

10. Run the Windows Memory Diagnostic from the operating system DVD and follow the onscreen prompts. 11. If the Issue is still not resolved, see “Online Support Information” on page 157.

Random Loss of BIOS Settings
If the computer is experiencing intermittent loss of BIOS information, perform the following actions one at a time to correct the problem. 1. 2. 3. If the computer is more than one year old, replace the CMOS battery. Run a complete virus scan using up-to-date software to ensure the computer is virus free. If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnect the power and data cables between devices. If the BIOS settings are still lost, replace the cables. 4. 5. If HDD information is missing from the BIOS, the drive may be defective and should be replaced. Replace the Motherboard.

128

Chapter 4

6.

If the Issue is still not resolved, see “Online Support Information” on page 157.

LCD Failure
If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace nondefective FRUs:

Start

Check MB LCD connector and cables

NG

Reassemble Re-plug LCD cable

OK

Check LCD module? cable ? OK

NG

Swap LCD cable /LCD panel

Swap M/B

Chapter 4

129

Built-In Keyboard Failure
If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs:

Start

Keyboard properly connected?

No

Disconnect and reconnect

Keyboard functioning?

No

Replace Keyboard

Replace mainboard

130

Chapter 4

TouchPad Failure
If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs:

Start

OK

Check M/B T/P FFC

NG

Re-assemble the T/P FFC to M/B

OK

OK

Check TouchPad

NG

Swap/Reassemble the T/P board or T/P FFC

Swap M/B

Chapter 4

131

Internal Speaker Failure
If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs:
Start

Check M/B SPK cable

NG

Re-assemble the SPK cable to M/B

OK

Swap M/B

Sound Problems
If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. 2. Reboot the computer. Navigate to Start Control Panel System and Maintenance the Device Manager to determine that: • • • • 3. 4. 5. The device is properly installed. There are no red Xs or yellow exclamation marks. There are no device conflicts. No hardware is listed under Other Devices. System Device Manager. Check

Roll back the audio driver to the previous version, if updated recently. Remove and reinstall the audio driver. Ensure that all volume controls are set mid range: a. b. Click the volume icon on the taskbar and drag the slider to 50. Ensure that the volume is not muted. Click Mixer to verify that other audio applications are set to 50 and not muted.

6.

Navigate to Start Control Panel Hardware and Sound Sound. Ensure that Speakers are selected as the default audio device (green check mark). NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). Select Speakers and click Configure to start Speaker Setup. Follow the onscreen prompts to configure the speakers. Remove and recently installed hardware or software.

7. 8.

132

Chapter 4

9.

Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date.

10. Reinstall the Operating System. 11. If the Issue is still not resolved, see “Online Support Information” on page 157.

Internal Microphone Failure
If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs:

Start

Check M/B Mic. cable

NG

Re-assemble the MIC cable to M/B

OK

Swap M/B

Microphone Problems
If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. 2. 3. 4. 5. 6. 7. Check that the microphone is enabled. Navigate to Start Sound and select the Recording tab. Control Panel Hardware and Sound

Right-click on the Recording tab and select Show Disabled Devices (clear by default). The microphone appears on the Recording tab. Right-click on the microphone and select Enable. Select the microphone then click Properties. Select the Levels tab. Increase the volume to the maximum setting and click OK. Test the microphone hardware: a. b. c. d. Select the microphone and click Configure. Select Set up microphone. Select the microphone type from the list and click Next. Follow the onscreen prompts to complete the test.

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8.

If the Issue is still not resolved, see “Online Support Information” on page 157.

HDD Not Operating Correctly
If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. 2. 3. Disconnect all external devices. Run a complete virus scan using up-to-date software to ensure the computer is virus free. Run the Windows 7 Startup Repair Utility: a. b. c. d. e. f. insert the Windows 7 Operating System DVD in the ODD and restart the computer. When prompted, press any key to start to the operating system DVD. The Install Windows screen displays. Click Next. Select Repair your computer. The System Recovery Options screen displays. Click Next. Select the appropriate operating system, and click Next.

NOTE: Click Load Drivers if controller drives are required. g. h. i. Select Startup Repair. Startup Repair attempts to locate and resolve issues with the computer. When complete, click Finish.

If an issue is discovered, follow the onscreen information to resolve the problem. 4. 5. 6. 7. 8. 9. Run the Windows Memory Diagnostic Tool. For more information see Windows Help and Support. Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings are correct and that CD/DVD drive is set as the first boot device on the Boot menu. Ensure all cables and jumpers on the HDD and ODD are set correctly. Remove any recently added hardware and associated software. Run the Windows Disk Defragmenter. For more information see Windows Help and Support. Run Windows Check Disk by entering chkdsk /r from a command prompt. For more information see Windows Help and Support.

10. Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 11. Replace the HDD. See “Disassembly Process” on page 35.

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USB Failure (Right up/down side)
If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs:

Start

OK

Check USB/B to M/B cable

NG

Re-assemble the USB/B cable to M/B

OK

OK

Check USB/B

NG

Swap USB/B and USB cable

Swap M/B

Other Failures
If the VGA board, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to correct the problem. Do not replace non-defective FRUs: 1. 2. 3. Check whether the drive is OK. Verify that the Test Fixture is OK. Swap the mainboard and retest.

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135

Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. 2. 3. Run the advanced diagnostic test for the system board in loop mode at least 10 times. If no error is detected, do not replace any FRU. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.

Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power On Issue” on page 126.): 1. 2. 3. Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: • • • • • • • 4. 5. 6. 7. Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards

Power-on the computer. Determine if the problem has changed. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: • • System board LCD assembly

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Chapter 4

Post Code Reference Tables
These tables describe the POST codes and descriptions during the POST. Post Code Range Phase SEC PEI DXE BDS SMM S3 ASL PostBDS InsydeH2ODDT™ Reserve OEM Reserve Reserved POST Code Range 0x01 - 0x0F 0x70 - 0x9F 0x40 - 0x6F 0x10 - 0x3F 0xA0 - 0xBF 0xC0 - 0xCF 0x51 – 0x55 0xE1 – 0xE4 0xF9 – 0xFE 0xD0 – 0xD7 0xE8 – 0xEB 0xD8 – 0xE0 0xE5 – 0xE7 0xEC – 0xF8 SEC Phase POST Code Table Functionality Name (Include\ PostCode.h) SEC_SYSTEM_POWER_ON SEC_BEFORE_MICROCODE_PATCH SEC_AFTER_MICROCODE_PATCH SEC_ACCESS_CSR SEC_GENERIC_MSRINIT SEC_CPU_SPEEDCFG SEC_SETUP_CAR_OK SEC_FORCE_MAX_RATIO SEC_GO_TO_SECSTARTUP SEC_GO_TO_PEICORE PEI Phase POST Code Table: Functionality Name (Include\ PostCode.h) PEI_SIO_INIT PEI_CPU_REG_INIT PEI_PCIE_MMIO_INIT PEI_NB_REG_INIT PEI_SB_REG_INIT PEI_TPM_INIT PEI_SMBUS_INIT Chapter 4 Phase PEI PEI PEI PEI PEI PEI PEI Post Code 70 71 74 75 76 78 79 Description Super I/O Initialization CPU Early Initialization PCIE MMIO BAR Initialization North Bridge Early Initialization South Bridge Early Initialization TPM Initialization SMBUS Early Initialization 137 Phase SEC SEC SEC SEC SEC SEC SEC SEC SEC SEC Post Code 1 2 3 4 5 6 7 8 9 0A Description CPU power on and switch to Protected mode Patching CPU microcode Setup Cache as RAM PCIE MMIO Base Address initial CPU Generic MSR initialization Setup CPU speed Cache as RAM test Tune CPU frequency ratio to maximum level Setup BIOS ROM cache Enter Boot Firmware Volume

Functionality Name (Include\ PostCode.h) PEI_PROGRAM_CLOCK_GEN PEI_IGD_EARLY_INITIAL PEI_HECI_INIT PEI_WATCHDOG_INIT PEI_MEMORY_INIT PEI_MEMORY_INIT_FOR_CRISIS PEI_MEMORY_INSTALL PEI_TXTPEI PEI_SWITCH_STACK PEI_MEMORY_CALLBACK PEI_ENTER_RECOVERY_MODE PEI_RECOVERY_MEDIA_FOUND PEI_RECOVERY_MEDIA_NOT_FOUND PEI_RECOVERY_LOAD_FILE_DONE PEI_RECOVERY_START_FLASH PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE

Phase PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI PEI

Post Code 7A 7B 7C 7D 7E 7F 80 81 82 83 84 85 86 87 88 89 8A 8B

Description Clock Generator Initialization Internal Graphic device early Initialization HECI Initialization Watchdog timer Initialization Memory Initial for Normal boot. Memory Initial for Crisis Recovery Simple Memory test TXT function early Initialization Start to use Memory Set cache for physical memory Recovery device Initialization Found Recovery image Recovery image not found Load Recovery Image completed Start Flash BIOS with Recovery image Loading BIOS image to RAM Loading DXE core Enter DXE core

DXE Phase POST Code Table: Functionality Name (Include\ PostCode.h) DXE_TCGDXE DXE_SB_SPI_INIT DXE_CF9_RESET DXE_SB_SERIAL_GPIO_INIT DXE_SMMACCESS DXE_SIO_INIT DXE_LEGACY_REGION DXE_IDENTIFY_FLASH_DEVICE DXE_FTW_INIT DXE_VARIABLE_INIT DXE_VARIABLE_INIT_FAIL DXE_MTC_INIT DXE_CPU_INIT DXE_MP_CPU_INIT DXE_SMBUS_INIT DXE_SMART_TIMER_INIT DXE_PCRTC_INIT Phase DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE PostCode 40 41 42 43 44 46 47 49 4A 4B 4C 4D 4E 4F 50 51 52 Description TPM initial in DXE South bridge SPI initialization Setup Reset service South bridge Serial GPIO initialization Setup SMM ACCE SS service Super I/O DXE initialization Setup Legacy Region service Identify Flash device Fault Tolerant Write verification Variable Service initialization Fail to initial Variable Service MTC Initial CPU Middle Initialization Multi-processor MiddleInitialization SMBUS Driver Initialization 8259 Initialization RTC Initialization

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Functionality Name (Include\ PostCode.h) DXE_SATA_INIT DXE_SMM_CONTROLER_INIT DXE_LEGACY_INTERRUPT DXE_RELOCATE_SMBASE DXE_FIRST_SMI DXE_VTD_INIT DXE_BEFORE_CSM16_INIT DXE_AFTER_CSM16_INIT DXE_LOAD_ACPI_TABLE DXE_SB_DISPATCH DXE_SB_IOTRAP_INIT DXE_SUBCLASS_DRIVER DXE_PPM_INIT DXE_HECIDRV_INIT

Phase DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE DXE

PostCode 53 54 55 56 57 58 59 5A 5B 5C 5D 5E 5F 60

Description SATA Controller earlyInitialization Setup SMM Control service Setup Legacy Interrupt service Relocate SMM BASE SMI test VTD Initial Legacy BIOS Initialization Legacy interrupt function Initialization ACPI Table Initialization Setup SB SMM Dispatcher service Setup SB IOTRAP Service Build AMT Table PPM Initialization HECIDRV Initialization

BDS Phase POST Code Table: Functionality Name (Include\ PostCode.h) BDS_ENTER_BDS BDS_INSTALL_HOTKEY BDS_ASF_INIT BDS_PCI_ENUMERATION_START BDS_BEFORE_PCIIO_INSTALL BDS_PCI_ENUMERATION_END BDS_CONNECT_CONSOLE_IN BDS_CONNECT_CONSOLE_OUT BDS_CONNECT_STD_ERR BDS_CONNECT_USB_HC BDS_CONNECT_USB_BUS BDS_CONNECT_USB_DEVICE BDS_NO_CONSOLE_ACTION BDS_DISPLAY_LOGO_SYSTEM_INFO BDS_START_IDE_CONTROLLER BDS_START_SATA_CONTROLLER BDS_START_ISA_ACPI_CONTROLLER BDS_START_ISA_BUS BDS_START_ISA_FDD BDS_START_ISA_SEIRAL BDS_START_IDE_BUS BDS_START_AHCI_BUS Phase BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS Post Code 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 21 22 23 24 25 Description Enter BDS entry Install Hotkey service ASF Initialization PCI enumeration PCI resource assign complete PCI enumeration complete Keyboard Controller, Keyboard and Mouse initialization Video device initialization Error report device initialization USB host controller initialization USB BUS driver initialization USB device driver initialization Console device initial fail Display logo or system information IDE controller initialization SATA controller initialization SIO controller initialization ISA BUS driver initialization Floppy device initialization Serial device initialization IDE device initialization AHCI device initialization

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Functionality Name (Include\ PostCode.h) BDS_CONNECT_LEGACY_ROM BDS_ENUMERATE_ALL_BOOT_OPTION BDS_END_OF_BOOT_SELECTION BDS_ENTER_SETUP BDS_ENTER_BOOT_MANAGER BDS_BOOT_DEVICE_SELECT BDS_EFI64_SHADOW_ALL_LEGACY_RO M BDS_ACPI_S3SAVE BDS_READY_TO_BOOT_EVENT BDS_GO_LEGACY_BOOT BDS_GO_UEFI_BOOT BDS_LEGACY16_PREPARE_TO_BOOT BDS_EXIT_BOOT_SERVICES BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH

Phase BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS BDS

Post Code 26 27 28 29 2A 2B 2C 2D 2E 2F 30 31 32 33 34 35

Description Dispatch option ROMs Get boot device information End of boot selection Enter Setup Menu Enter Boot manager Try to boot system to OS Shadow Misc Option ROM Save S3 resume required data in RAM Last Chipset initial before boot to OS Start to boot Legacy OS Start to boot UEFI OS Prepare to Boot to Legacy OS Send END of POST Message to ME via HECI Last Chipset initial before boot to Legacy OS. Ready to Boot Legacy OS. Fast Recovery Start Flash.

PostBDS POST Code Table Functionality Name (Include\ PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INT19 POST_BDS_JUMP_BOOT_SECTOR Phase POST_BDS POST_BDS POST_BDS POST_BDS Post Code F9 FB FD FE Description No Boot Device UEFI Boot Start Image Legacy 16 boot entry Try to Boot with INT 19

S3 Functions POST Code Table Functionality Name (Include\ PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INT19 POST_BDS_JUMP_BOOT_SECTOR Phase POST_BDS POST_BDS POST_BDS POST_BDS Post Code F9 FB FD FE Description No Boot Device UEFI Boot Start Image Legacy 16 boot entry Try to Boot with INT 19

ACPI Functions POST Code Table Functionality Name (Include\ PostCode.h) ASL_ENTER_S1 ASL_ENTER_S3 Phase ASL ASL Post Code 51 53 Description Prepare to enter S1 Prepare to enter S3

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Functionality Name (Include\ PostCode.h) ASL_ENTER_S4 ASL_ENTER_S5 ASL_WAKEUP_S1 ASL_WAKEUP_S3 ASL_WAKEUP_S4

Phase ASL ASL ASL ASL ASL

Post Code 54 55 E1 E3 E4

Description Prepare to enter S4 Prepare to enter S5 System wakeup from S1 System wakeup from S3 System wakeup from S4

SMM Functions POST Code Table Functionality Name (Include\ PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT SMM_ACPI_ENABLE_START SMM_ACPI_ENABLE_END SMM_S1_SLEEP_CALLBACK SMM_S3_SLEEP_CALLBACK SMM_S4_SLEEP_CALLBACK SMM_S5_SLEEP_CALLBACK SMM_ACPI_DISABLE_START SMM_ACPI_DISABLE_END Phase SMM SMM SMM SMM SMM SMM SMM SMM SMM SMM Post Code 0xA0 0xA2 0xA6 0xA7 0xA1 0xA3 0xA4 0xA5 0xA8 0xA9 Description Identify Flash device in SMM SMM service initial OS call ACPI enable function ACPI enable function complete Enter S1 Enter S3 Enter S4 Enter S5 OS call ACPI disable function ACPI disable function complete

InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\ PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger PostCode 0x0D 0xD0 0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 Description Waiting for device connect Waiting for device connect InsydeH2ODDT Ready EHCI not found Debug port connect low speed device DDT Cable become low speed device DDT Cable Transmission Error (Get descriptor fail) DDT Cable Transmission Error (Set Debug mode fail) DDT Cable Transmission Error (Set address fail)

Chapter 4

141

142

Chapter 4

Chapter 5

Jumper and Connector Locations
Mainboard Top View

Item

Description

Item

Description

Chapter 5

143

Mainboard Bottom View

Item

Description

Item

Description

144

Chapter 5

Clearing Password Check and BIOS Recovery
This section provides a procedure for clearing the password and BIOS. The Hardware Open Gap on the main board clears the CMOS of all user settings and restores factory defaults.

Mainboard CMOS Discharge
Discharging the CMOS clears all user settings. 1. 2. Disassemble the notebook and take out the 2nd HDD. See “Removing the 2nd HDD Module” on page 45. Remove the RTC battery. See “Removing the RTC Battery” on page 65.

TBD - Check this with Charles 3. Turn the mainboard over and short the G2 pad.

4.

Reconnect the RTC battery and reassemble the unit.

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BIOS Recovery by Crisis Disk
BIOS Recovery Boot Block
The BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to the factory settings if a BIOS flash process fails.

BIOS Recovery Hotkey
The system provides a function hotkey: Fn+Esc, to enable the BIOS Recovery process when a system is powered on during BIOS POST. To use this function, it is strongly recommended to have the AC adapter and Battery present. If this function is enabled, the system will force the BIOS to enter a special BIOS block, called Boot Block.

Steps for BIOS Recovery from USB Storage
Before performing this procedure, prepare a Crisis USB key. The Crisis USB key can be made by executing the Crisis Disk program in a functioning system with a Windows 7 OS. IMPORTANT:The Crisis Disk program will overwrite all data on any drive that you use as a crisis disk. Follow the steps below: 1. 2. 3. 4. Modify the archive name from " " Save ROM file (file name: ) to the root directory of the USB storage. Plug the USB storage into a USB port. Press Fn + ESC button then plug in AC. The Power button flashes once. 5. Press Power button to initiate system CRISIS mode. When CRISIS is complete, the system auto restarts with a workable BIOS. 6. Update the latest version BIOS for this machine by the regular BIOS flashing process.

146

Chapter 5

Chapter 6

FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of the computer. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to
dispose it properly, or follow the rules set by your regional Acer office on how to return it.

Exploded Diagrams

Chapter 6

147

Main Assembly

Item

Description

Part Number

148

Chapter 6

Item

Description

Part Number

NOTE: Part numbers may be different depending on your model. Please refer to the FRU List for a full listing of part numbers.

Chapter 6

149

LCD Assembly

Item

Description

Part Number

NOTE: Part numbers may be different depending on your model. Please refer to the FRU List for a full listing of part numbers.

150

Chapter 6

FRU List

Screw Table

Chapter 6

151

152

Chapter 6

Appendix A

Model Definition and Configuration

Appendix A

153

154

Appendix A

Appendix B

Test Compatible Components
This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Compatibility Test Report released by the Acer Mobile System Testing Department.

Appendix B

155

156

Appendix B

Appendix C

Online Support Information
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acer's Website offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: • • • • • • Service guides for all models User's manuals BIOS updates Software utilities Spare parts lists TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material. Also contained on this website are: • • • Detailed information on Acer's International Traveler's Warranty (ITW) Returned material authorization procedures An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.

Appendix C

157

158

Index A
Antennas

F
Features

1

Removing 83,

86

B
Battery Pack

27 Flash Utility 27
FLASH Utility FRU (Field Replaceable Unit) List

147

Removing 37
BIOS

H
Hard Disk Drive Module

ROM type 15 vendor 15
BIOS Utility

Removing

40

19–27 Advanced 22 Boot 25 Exit 26 Navigating 19 Power 25 Save and Exit 26 Security 22 System Security 26
hotkeys

Hibernation mode

12 Hot Keys 10
hotkey

I
Indicators

8 136

Intermittent Problems

brightness

12

133 Internal Speaker Failure 132
Internal Microphone Failure

C
Camera Board

J
Jumper and Connector Locations

143

Removing 78,
caps lock

92

K
Keyboard

on indicator 8
Common Problems CPU

126

52 Keyboard Failure 130
Removing

Replacing
CRT Cable

96

L
LCD Bezel

Removing 62

D
DIMM Module

76, 93 LCD Failure 129
Removing
LCD Module

Removing 42
Display display

Removing Flowchart

107 75 79

4 12

LCD Module Disassembly LCD Panel

hotkeys

E
Euro Key

Removing

M
13 36
External Module Disassembly Main Unit Disassembly

Flowchart

Flowchart

50

Index

159

Mainboard

Removing 62
media access

Power On 126 Touch Pad 131 USB 135

on indicator 8
Memory Check Microphone

U
Undetermined Problems Upper Cover

126

136

Removing 79
Model Definition

153

Removing
utility

54 135

USB Failure (Rightside)

N
No Display Issue num lock

127

BIOS

19–27

V
volume

on indicator 8

O
ODD Failure

hotkeys

12

135 157

W
Windows 2000 Environment Test WLAN Board

Online Support Information

155

P
Panel

Removing

43

5 8 126

PC Card

Power On Failure

S
Speaker Module

Removing 58
speakers

hotkey
System

12

Block Diagram 4

T
Test Compatible Components Thermal Module

155

Removing 66
Touch Pad Failure TouchPad FFC

131 64, 100

Removing 60,
Troubleshooting

Built-in KB Failure 130 Internal Microphone 133 Internal Speakers 132 LCD Failure 129 No Display 127 ODD 135 Other Failures 135
160 Index

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