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PORT HEDLAND KARRATHA

26 & 38 Anderson St 1923 Coolawanyah Rd


PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

OCCUPATIONAL
HEALTH &
SAFETY
HANDBOOK
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

INDEX Page

Occupational Health & Safety Policy …………………………………………….…… 3


Hazard Management Policy …………………………………………………….….. 4
Network, Internet & E-mail Policy …………………………………………….….. 7
Human Resources Policies …………………………………………………….….. 9
Discipline ………………………………………………………... 9
Issue Resolution ………………………………………………………... 12
Workplace Harassment ………………………………………………………... 13
Alcohol & Other Drugs ………………………………………………………... 14
Induction ………………………………………………………... 15
Hygiene and Eating/Drinking in the Workshop ………………………………... 15
Smoking ………………………………………………………... 15
Occupational Rehabilitation ………………………………………………… 15
Procedure for Reporting Hazards, Accidents & Near Misses ………………… 17
Procedure for Injury Management ………………………………………………… 17
Procedure for Dealing with Violence In the Workplace ………….…………… 18
Procedure for Cash Handling ………………………………………………………… 20
Emergency Procedures ………………………………………………………… 21
Emergency Evacuation Plan – Service/Parts ………………………………… 22
Emergency Evacuation Plan – Sales ………………………………… 23
Emergency Contact Numbers ………………………………… 24
Bomb Threat Emergency Procedures ………………………………… 25
Cyclone Emergency Procedures ………………………………… 26
Fire / Explosion Emergency Procedures ………………………………… 27
Hazardous Material Spill & Toxic Emission Emergency Procedures ………… 29
Medical Emergency Procedures ………………………………… 30
Procedure for Working Outdoors ………………………………………………… 32
Procedure for Manual handling ………………………………………………… 35

March 2005 -1-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

INDEX Continued Page

Procedure for the Safe Use of Compressed Air ………………………………… 36


Procedure for Fume Management ………………………………………………… 37
Procedure for Personal Protective Equipment & Uniforms ………………………… 38
Procedure for Tagging ………………………………………………………………… 39
Procedure for the Safe Use of Pressure Vessels and Storage ………………… 40
Procedure regarding Electrical Components ………………………………………… 41
Procedure for Vehicle Control ………………………………………………… 42
Procedure for Stolen Vehicles ………………………………………………… 43
Procedure for Housekeeping ………………………………………………… 44
Procedure for Chemical use and Storage ………………………………………… 45

March 2005 -2-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

OCCUPATIONAL HEALTH & SAFETY POLICY


Pilbara Motor Group is committed to providing a safe and healthy working environment.

Management will work towards ensuring elements such as;


• All levels of Management will be involved with the implementation of the safety policy
and demonstrate a strong commitment to Safety and Health;
• Safety and Health procedures are implemented and followed;
• Suitable training will be provided to personnel as required to enable them to undertake
their tasks safely;
• Toolbox meetings and a Safety Committee, will meet regularly and ensure follow up of
Safety and Health issues;
• Being accountable for providing a safe workplace within the parameters of Safety and
Health Legislation;
• And providing information to employees on Safety and Health issues.

Employees will ensure;


• That they follow Policies and Procedures accordingly as set out by management;
• They operate in a safe manner in accordance with the Occupational Safety and Health
Act 1984 and Regulations 1996;
• They participate in providing a safe working environment by being involved in safety
programs and other means set out by management.
• They take reasonable care for their own safety and the safety of others.

By identifying hazards in the workplace and controlling those hazards, we believe that all
incidents can be eliminated with the commitment from Management and Employees. This
will have an impact on the safety of our staff, create a good safety culture in the organization
and lead to higher productivity and more secure jobs.

Employees will be notified of any changes in regard to policies and procedures.

March 2005 -3-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

HAZARD MANAGEMENT POLICY


Pilbara Motor Group has a systematic Four Step process in place for identifying hazards,
assessing the risk associated with identified hazards and controlling these risks.

1. Hazard Identification
A Hazard is anything that has the potential to cause injury or harm to health, or damage to
equipment or property. A hazard can be:
• Substances eg gases, acids
• Machinery eg unguarded moving parts
• Tools eg inappropriate tool for the job
• Working conditions eg heat, cold, fatigue, job design

Hazards in the workplace are identified in a number of ways, including:


• Monthly in-house Hazard Checklist inspections
• Reporting of Hazards, Accidents & Near Misses by employees
• Investigation of previous incidents and accidents
• Job observations
• Job Safety Analysis
• Industry sources (eg newsletters, MTA advice)
• Review of chemical MSDS
• Consultation with employees

If an employee notices a hazard at any time, they must follow the following procedure:
1. Make sure the area is safe. Do not put yourself or others at risk.
2. Shut down, isolate or tag equipment if required.
3. Tell your supervisor immediately.
4. Fill in a Hazard, Accident, and Near Miss Report Form and give it to your manager.
5. If desired, you may choose to also discuss the hazard with your Health and Safety
Representative.
The manager is to keep the employee(s) with the safety concern informed of progress.

March 2005 -4-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

2. Hazard Assessment
Once a hazard has been identified, it is placed on the company Risk Register. The Business
Manager will record the hazard on the Risk Register and will carry out a risk assessment by
applying the Risk Assessment Matrix below.

CONSEQUENCES LIKELIHOOD
Consider the consequences if this Consider the chance of the hazardous
hazardous situation were to occur situation occurring
Insignificant Almost Certain
1 No injuries, low $ loss, low risk of A Is expected to occur in most
environmental damage circumstances
Minor Likely
2 First aid treatment, medium $ loss B Will probably occur in most
circumstances
Moderate Possible
3 Medical treatment, high $ loss, C Might occur at some time
moderate environmental damage risk
Major Unlikely
4 Extensive injuries, loss of D Could occur at some time, have heard
production capability, major $ loss of it happening
Catastrophic Rare
5 Death, huge $ loss, toxic release to E Could only happen in exceptional
environment with detrimental effect circumstances

Consequences
Likelihood
1 2 3 4 5
A H H E E E
B M H H E E
C L M H E E
D L L M H E
E L L M H H

E EXTREME risk, immediate action required, cease job immediately.


H HIGH risk, urgent management attention required. Action required within 1 week.
MODERATE risk, management responsibility for control assigned, controlled within
M
one month
LOW risk. Should be addressed within 6 months or when work environment
L
changes are considered

March 2005 -5-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

3. Risk Control
After the level of risk has been assessed and prioritised, control measures will be designed
and implemented to control the risk. These control measures will be created in consultation
with employees, in conjunction with relevant legislation & regulations and industry best
practice.

Control measures will consist of any or all of the following methods, listed here in order of
effectiveness and preference:

1. Elimination eg Disposal of dangerous equipment


2. Substitution eg Substitute for a less hazardous chemical
3. Engineering Controls eg Fitting guards to dangerous equipment
4. Administration eg Creation of a new Safe Work Procedure
5. Personal Protective Equipment eg Use of safety gloves for job

4. Reassess the Risk


After control measures have been implemented, a second Risk Assessment will be carried
out on the Hazard. This is to ensure that the control measures have eliminated or reduced
the risk and that no new hazards have been introduced with the control measures.

The Hazard will also be periodically reviewed thereafter to ensure that the risk has been
permanently controlled.

March 2005 -6-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

NETWORK, INTERNET AND E-MAIL POLICY


All network, e-mail and internet equipment is the property of Pilbara Motor Group and as
such it is important we maintain knowledge of use and control of the facilities.

All network, e-mail and internet access can and may be reviewed by Management. This is to
ensure use is appropriate, professional and poses no threat to system security, the privacy of
employees and others and the legal liability of the organisation.

A breach of this policy will result in disciplinary action and may include dismissal.

Network
• Employees must keep their password safe & should not give their password to
anyone else.
• Computer terminals must be switched off at the close of business each day to
ensure successful back up and the update of the latest virus signatures.
• Use of systems and or networks in an attempt to gain unauthorised access to
remote systems is prohibited.
• The wilful introduction of computer “viruses” or other disruptive/destructive
programs into the company network or into external networks is also strictly
prohibited.
• The installation of software onto the local drive or network drive without prior
permission from management is also prohibited.
• The attaching of non-company owned computers to the network or phone systems
is strictly prohibited.

Internet
• All internet usage must be to business related sites.
• All internet traffic is monitored and may be recorded.

March 2005 -7-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

• The following practices are prohibited:


o Visiting sites of a pornographic or offensive nature
o Transferring any material of pornographic or offensive nature
o Visiting sites unrelated to Pilbara Motor Group business
o Downloading files that have not been scanned for viruses
o Downloading any files unrelated to Pilbara Motor Group business
o No Pilbara Motor Groiup business critical or sensitive information is to be
submitted or disclosed to any internet or intranet site, bulletin board and any
other interactive web sites.
E-mail
• Pilbara Motor Group accepts some non-business usage for e-mail. For this
reason, Pilbara Motor Group does not desire to completely prohibit the use of e-
mail for non-business use. Such usage should be regarded as a privilege and
therefore limited in number and size. Pilbara Motor Group reserves the right to
withdraw this privilege at any time.
• Further to our discrimination and harassment policies, acts of or attempts at
sending obscene, harassing and or threatening e-mails to people (internally or
externally) is strictly prohibited.
• Sending, receiving, printing or otherwise disseminating business critical or
sensitive information is prohibited. Business critical or sensitive information
includes but is not limited to:
o Financial information relating to the performance of the organisation
o Information relating to the strategy of the organisation
o Sensitive information relating to employees

• Forgery attempted or otherwise, of electronic mail messages is prohibited.


• Unauthorised acts of, or attempts to read, delete, copy or modify the electronic mail
of other employees is prohibited.
• Care should be taken when sending e-mails to third parties. If the content of the e-
mail is of an inappropriate nature, this may cause embarrassment or be harmful to
Pilbara Motor Group’s (PMG) interest and could result in you and PMG being sued.
• Employees are to delete unnecessary e-mails from the “inbox”, “sent” folder and
trash folder on a regular basis.
• Employees must not open files from unknown sources as they may contain viruses.

March 2005 -8-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

HUMAN RESOURCES POLICIES

DISCIPLINE POLICY
The following procedures will be followed when disciplinary action is required. Depending
upon the seriousness of the behaviour or offence, one or more of the following steps may not
be required.

Initial Counselling
The appropriate manager will counsel an employee with respect to a problem such as
unsatisfactory performance and or conduct on the job. Counselling should take place as
soon as practical after the problem occurs.

The manager and employee should discuss the problem areas, Pilbara Motor Group’s
expectations and the improvements to be achieved. This is to ensure the employee is made
aware of Pilbara Motor Group’s expectations.

A review date and time needs to be set in order to determine whether the employee’s
performance and or conduct has improved to the level required by the employer.

A record of the interview will be completed and signed by both parties and a copy will be
provided to the employee. The employee may have a witness present.

Initial Formal Warning


If upon review the employee’s performance has not improved, the manager shall counsel the
employee with a witness present. The employee may also have a witness present.

A written initial warning will be issued to the employee.

March 2005 -9-


PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

The written initial warning will include an action plan and a copy will be provided to the
employee. The action plan will outline the required changes or improvements to be made by
the employee and the time frame in which this is to occur. This should not be less than two
weeks.

Second Formal Warning


If the employee has not fulfilled the requirements of the initial formal warning notice then the
employee would be formally counselled again with a witness present. The employee may
also have a witness present.

A written second warning will be issued to the employee.

The written second warning will include an action plan and a copy will be provided to the
employee. The action plan will outline the required changes or improvements to be made by
the employee and the time frame in which this is to occur. This should not be less than two
weeks.

Final Written Warning


If the employee has not fulfilled the requirements of the previous warning notice(s) then the
employee would be formally counselled again with a witness present. The employee may
also have a witness present.

A written final warning will be issued to the employee.

The written final warning will include an action plan and a copy will be provided to the
employee. The action plan will outline the required changes or improvements to be made by
the employee and the time frame in which this is to occur. This should not be less than two
weeks.

The manager must ensure the employee fully understands that non-compliance with the
employer’s directions will result in their dismissal.

March 2005 - 10 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

Termination of Employment
Failure to satisfy the conditions of the final written warning will result in the termination of the
employee’s contract and may or may not require notice, or pay in lieu of notice. This will
depend upon the circumstances.

Summary Dismissal – Serious Misconduct


Pilbara Motor Group may not be required to follow the procedures above where an employee
is dismissed immediately for serious misconduct.

If this is the situation, a time and place will be arranged for the manager to interview the
employee with a witness present. This should happen as quickly as possible.

The employee may request another person assist them at the interview.

March 2005 - 11 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR ISSUE RESOLUTION


The following procedure must be followed if there is an Occupational Health and Safety
issue.

Issue arises

Employee notifies supervisor

Employee notifies safety and


health representative

No Discuss
Resolution Issue

Refer to next senior


manager

Refer to
OSH Committee
Resolution

No
Resolution

Record
Refer to WorkSafe WA resolution and
notify relevant
parties

March 2005 - 12 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

WORKPLACE HARASSMENT POLICY


All persons are to be treated with respect and equality in the workplace. Harassment and
discrimination will not be tolerated in any way. Employees responsible for the harassment of
others will be disciplined.

What is Harassment?
Harassment is any unwanted, unwelcome or uninvited behaviour of a nature that makes a
person feel humiliated, intimidated or offended. Harassment is unlawful if it is of a sexual
nature or based on a person’s:

Race Disability or impairment


Physical Features Gender
Age Sexual preference
Political or religious beliefs Status as a parent or carer
Marital status Personal association
Industrial activity (union membership or non-membership)

Acts of harassment can be committed by anyone – a supervisor, co-worker, contractor,


service provider, client or customer. It is important to recognise that behaviour or comments
that may not offend one person may be unwelcome or offensive to another. Also it is
important to recognise cultural differences among employees. What is acceptable to one
cultural group may be unacceptable to another.

If the behaviour of a person in the workplace offends you or makes you feel uncomfortable
you need to advise the person that the behaviour is not acceptable. If the unwanted attention
persists, advise your manager who will support you in the situation.

What is not Sexual Harassment


Sexual harassment is not behaviour that is based on mutual attraction, friendship and
respect. If the interaction is consensual, welcome or reciprocated it is not sexual
harassment.

March 2005 - 13 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

ALCOHOL & OTHER DRUGS POLICY


Pilbara Motor Group recognises the use of alcohol, other drugs and other substances will
impair the employees ability to perform adequately at work and will have severe detrimental
effects on safety, efficiency and productivity.

For the purposes of this policy, “under the influence”, shall mean a blood alcohol level of over
0.00%. No quantifiable level has been determined for drugs.

Responsibility of Employees
• It is prohibited for employees to be under the influence of alcohol and other drugs in
the workplace.
• Employees are not permitted to consume alcohol or other drugs (other than those
prescribed by a doctor) during work hours either at the Pilbara Motor Group site or
property at which you are located to work.
• Employees who need to take prescribed medication must advise their doctor of their
duties and ensure their doctor agrees they can work.
• Employees using over the counter medication must read the packet instructions and
discuss with a pharmacist if necessary.
• Only employees aged 18 years and above may consume alcohol at work functions.
• Any breach of this policy is regarded as serious misconduct and will result in
immediate disciplinary action. Management will also have the right to prevent you
working the remainder of the shift if it is deemed necessary.
• It is the policy of Pilbara Motor Group to assist any employee with an alcohol or other
drug dependence problem, including the opportunity to take annual leave to attend
counselling and or a rehabilitation program.
• Employees are reminded that they should always respect relevant legislation in
regards to driving a motor vehicle whilst under the influence of alcohol or other drugs.
• Driving company or customer vehicles under the influence of alcohol or other drugs is
strictly prohibited.

March 2005 - 14 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

INDUCTION POLICY
All new employees starting at Pilbara Motor Group must be inducted into the workplace. The
Induction Checklist must be signed by the new employee and the manager who provided the
induction.

HYGIENE AND EATING & DRINKING IN THE WORKSHOP POLICY


Employees must wash their hands before eating and drinking during their breaks. Chemicals
used in the workshop may spill onto hands and therefore possible contamination of food may
occur.

There is to be no eating in the workshop.

SMOKING POLICY
All enclosed premises including those with a roof and open sides, workshops and vehicles
are smoke free. Employees who wish to smoke must do so outside and away from any main
thoroughfares of any building.

The designated smoking area for the Sales yard is behind the showroom.

Smoke breaks should only be taken during break times or as specified by the manager.

OCCUPATIONAL REHABILITATION POLICY


Pilbara Motor Group supports occupational rehabilitation. Employees are entitled to
workplace rehabilitation and are entitled to choose their own provider. Occupational
rehabilitation with a graded return to work needs to occur as soon as possible after an
employee is injured.

Employers are required to hold the injured employee’s job “open” for 12 months from the date
of injury. All records will be stored confidentially.

Outlined below is The Worker’s Compensation process “The Employee’s Perspective”.

March 2005 - 15 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

Work er s ustains
injury

The Worker reports injury immediately


to Supervisor / Manager.
Incident report completed or noted in
incident report book. If the injury is not reported immediately, it
The Worker is obliged to report may lead to a delay in assessment of
the incident as soon as liability.
practicable follow ing the event
Incident report forms can protect employers
from claims that are lodged w hen no report
of injury is made by the worker.
The Worker fully completes the
Employee Report Form
[Form 2 B].

If Form2B is not fully completed,


signed and dated it can lead to
delays in processing the claim. The Worker is obliged to attend the
designated Medical Centre in the first
instance as directed by the Employer or
The Worker attends designated Allianz, but may also attend their ow n
Medical Centre and obtains First General Practic ioner
Medical Certificate

The Worker submits Form2B and


First Medical Certificate to Employer
and aw aits decision fromAllianz on
liability

LIABILITY LIABILITY
ACCEPTED DISPUTED

Employer or Alllianz
disc uss es Return to The Worker may apply to The Worker may apply after 17
The Worker is legally obliged Work options with the the Directorate for days of lodging claim w ith
to participate in Worker and their Conciliation Employer if no decision has
rehabilitation, but has the treating doctor been made by Allianz
choice of accredited
providers

A conciliation officer w ill


Refer to WorkLink if no attempt to resolv e the
immediate return to work is dispute and may make The Worker attends a concili ation
made orders against the conference w ith or w ithout a
The Worker is obliged to employer repr es entative. Allianz represents
advise the Employer if the
the employer at the conference.
commence remunerated w ork
w ith another employer

March 2005 - 16 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR REPORTING HAZARDS, ACCIDENTS & NEAR MISSES

All hazards, accidents and near misses must be reported by completing a Hazard, Accident
and Near Miss form, as soon as practical.

Forms can be found in the lunch room or they can be obtained from your manager or the
Business Manager. Completed forms are to be given to your supervisor, manager or the
Business Manager. Please ensure all questions are completed to aid in the accurate
investigation and identification of all risks involved.

PROCEDURE FOR INJURY MANAGEMENT


If an employee injures themselves at work, they must notify their supervisor immediately. If
they are unable to do so, send the nearest available person.

The supervisor will ensure the injury is treated by a first aider (a list is located with the first aid
kits). If further medical treatment is required, the supervisor will arrange transport to the
hospital or doctor’s surgery.

As soon as practical after the event, the employee must fill in a Hazard, Accident & Near
Miss Report.

If the injury sustained requires time off work, please refer to the Occupational Rehabilitation
Policy.

March 2005 - 17 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR DEALING WITH VIOLENCE IN THE WORKPLACE


Violence at work is considered any incident in which employees and other people are
abused, threatened or assaulted at work. Violence includes physical assault, verbal abuse,
intimidation and low level threatening behaviour.

Violence should be isolated, managed and minimised.

Be prepared. Violent situations often follow a pattern of escalating aggression:


• annoyance
• raised voice
• verbal threats, physical gestures
• actual physical violence

Avoid physical violence by recognising the above signs and trying to diffuse the situation.

What to do during a Verbal assault and threat


• Withdraw from the situation immediately. Do not put yourself or others at risk and
make the situation worse.
• Inform your manager immediately.
• Report the situation to police where appropriate.

What to do during a Physical and armed assault


• Withdraw from the situation immediately. Do not put yourself or others at risk and
make the situation worse.
• Take refuge in a safe place.
• Summon help if possible.
• If you are injured, seek medical assistance immediately.
• Call the police and notify your supervisor.

March 2005 - 18 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

What to do after a violent assault


• Record the details of the assault as soon as practicable.
• Notify your supervisor if you have not done so.
• Report the incident via the Hazard, Accident & Near Miss Report.

Management is to ensure that the threatened worker is not left alone at work or placed in
situations at work where they could be at risk of repeat aggression. If there is reasonable
threat of repeated aggression, the employee should be accompanied home or taken home by
a taxi.

Pilbara Motor Group is to ensure post incident support is provided as required. This may
include first aid, debriefing or counselling services or legal assistance as required.

March 2005 - 19 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR CASH HANDLING


• If more than $500.00 cash is taken in one transaction, the Business Manager must be
notified.
• Excess cash is to be regularly removed from the cash register and given to the
Business Manager.
• Cash takings will be stored in a safe overnight and banked the following day.
• The route and time of the cash transfer will be changed constantly along with the
vehicle and bag used.
• Cash will be counted in a secure room and out of sight of the public.

In the event of an armed hold up;


• Protect yourself, not the money or goods.
• Stand still, remain calm and quiet.
• Keep your hands where they can be seen and do not make any sudden moves. Avoid
eye contact with the robber.
• Stand slightly side on to the robber (A submissive position).
• Do not use the telephone.
• Obey the robbers’ instructions – do exactly what you are told.
• Allow the robber(s) to leave.
• Make a mental note of the robbers’ appearance including hair colour, height, weight,
clothing, race, age and type of weapon. Look for identifying features such as scars
and tattoos.
• Call the police when it is safe to do so.
• Seal off the area, so evidence remains untouched.
• Ask any witnesses to remain until the police arrive.

March 2005 - 20 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

EMERGENCY PROCEDURES
• Risks will be continually monitored in order to minimise the potential of an emergency.
• The safety of employees is foremost.
• A practice of an emergency evacuation procedure will occur no less than once a year.
• Emergencies covered by this procedure include:
Bomb Threat
Cyclone
Fire / Explosion
Hazardous Material Spill & Toxic Emissions
Medical Emergency

For the purpose of this policy, 26 Anderson Street will be referred to as “Service/Parts” and
38 Anderson Street will be referred to as “Sales”.

Assembly Points
The following locations have been designated Assembly Points.

Service / Parts Drive Way on McKay Street


Sales Drive Way on Hardie Street

March 2005 - 21 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

EMERGENCY EVACUATION PLAN

Service / Parts 26 Anderson Street


Port Hedland WA 6721

In an emergency, exit via the nearest safe emergency exit


and head straight to the Assembly Point.

ANDERSON STREET
EMERGENCY EXIT

ARCHIVE STORAGE
McKAY ST

WATER
SERVICE RECEPTION

24/72
LOUNGE AREA
ADMINISTRATION

WATER SHUT PARTS COUNTER CO2 FIRST AID STATION


W OFF POINT

WATER
BATTERY

STAIRWAY TO MEZZANINE FLOOR


ELECTRICAL SHUT TOILETS
OFF POINT STORAGE
E

ELECTRICAL SHUT
E
OFF POINT
LUNCH ROOM
SPARE PARTS
HOIST
HOIST
ASSEMBLY #1 #2
POINT
FIRST AID STATION

EYE WASH CHEMICAL


STORAGE

DRY CHEMICAL EMERGENCY EXIT


EMERGENCY EXIT
POWDER

FOAM

WORKSHOP
HO 3

DRY CHEMICAL
IST
#

POWDER

EYE WASH

FIRE BLANKET

BULK OIL
STORAGE
HO 4
IS
#
T

OIL DRUMS
#5 ST

OIL DRUMS
I
HO

BULK OIL
STORAGE

OIL DRUMS
DRY CHEMICAL DRY CHEMICAL
EMERGENCY EXIT

POWDER DEGREASER FIRE BLANKET POWDER


GAS CYLINDER
OIL STORAGE
STORAGE
FUEL STORAGE

WASTE OIL
STORAGE
AIR COMPRESSOR
PRESSURE VESSEL

March 2005 - 22 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

EMERGENCY EVACUATION PLAN

Sales 38 Anderson Street


Port Hedland WA 6721

In an emergency, exit via the nearest safe emergency exit


and head straight to the Assembly Point.

CHEMICAL
STORAGE
DEALER PRINCIPALS
TOILET
OFFICE
ASSEMBLY
FIRST AID
POINT

TOILET

DETAILING AREA SHOWROOM


EMERGENCY EXIT

LOUNGE
E
ELECTRICAL
HARDIE STREET

SHUT OFF
POINT

WATER SHUT
OFF POINT W

ANDERSON STREET

March 2005 - 23 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

EMERGENCY CONTACT NUMBERS

Ambulance 000 9172 1800


Fire 000 9173 2333
Police 000 9172 1444

Emergency Services 9173 2333

Service Address Corner of Anderson & McKay Streets Port Hedland


Sales Address Corner of Anderson & Hardie Streets Port Hedland

Poisons Information Centre 13 11 26


Hospital Emergency 9158 1663
Local Doctor Edgar Street 9173 2201
First Aid Officers Listed on Contact number sheet located with First Aid Kits

Electricity Western Power 13 13 51


Electrician O’Donnell Griffin 9173 2411

Water Water Corporation 13 13 75


Plumber South Hedland Plumbing 9172 1981

Dealer Principal 0418 923 583

Employees may call for emergency assistance if they believe it is


required. Once the call has been made, notify your manager.

March 2005 - 24 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

BOMB THREAT EMERGENCY PROCEDURES

General Instructions for Employees


• Take any threat seriously.
• Remain calm and record the exact wording of the caller.
• Ask questions such as:
When will the bomb go off? Hour? Time remaining?
Where is the bomb planted?
What kind of bomb is it?
Where are you now?
How do you know so much about the bomb?
What is your name and address?
Why a bomb?

• Record the following;


Sex of caller
Age Child / Youth / Adult / Elderly
Local Call / Long Distance
Voice characteristics eg High / low pitch, soft, deep, taped
Speech characteristics eg Fast, flustered, slow, slurred, nasal
Language eg Normal, cultured, obscene
Accent eg Australian, New Zealand, Asian, Other
Manner eg Calm, rational, coherent, angry, laughing
Background Noise eg Office Machinery, cars, music, planes, animals

• Report the incident immediately to your manager and fill out a Hazard, Accident and
Near Miss Report.
• Assist as instructed to report the incident to the police and evacuate the area.

General Instructions for Managers


• Take any threat seriously.
• Remain calm.
• Report the incident immediately to the police.
• Arrange for the evacuation of the area.

March 2005 - 25 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

CYCLONE EMERGENCY PROCEDURES


The cyclone season is from November to April. A cyclone may cause a tidal or storm surge
which may present a significant hazard to the community. The SES, in conjunction with the
police, monitor the situation continuously and will initiate evacuation if necessary.

The SES will issue the following community alerts:

Stage Blue Cyclone has formed and may affect the area within 48 hours

Stage Yellow Cyclone is moving toward the area and appears inevitable within 12 hours

Stage Red Cyclone is imminent

Management will direct employees to assist with the following:

Stage Blue
• Identify any loose material and rubbish around the property and consider time and
methods of removal or securing.
• Ensure there is adequate tie down material and anchor points.
• Purchase any supplies as necessary.

Stage Yellow
• Store or secure loose material and items likely to be dislodged by destructive winds.
• Ensure any objects on the floor in the workshop and offices are water proof, if they are
not; move them so they are off the ground.
• Move cars – apply handbrake and engage park or reverse gear.
• Disconnect electrical appliances and turn off gas supply.
• Management will advise employees when to go home or move to an evacuation centre.

After a cyclone
Once the cyclone ”All Clear With Caution” message is given by emergency services, staff are
asked to call the Dealer Principal (0418 923 583) who will advise when to return to work.

March 2005 - 26 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

FIRE / EXPLOSION EMERGENCY PROCEDURES

General Instructions for Employees


In the event of fire or the presence of smoke being discovered anywhere in the building;

1. Shout “FIRE” or use the PA system located in the administration department to advise
everyone in the building of the possible danger.
2. If safe to do so, rescue any person in immediate danger.
3. If safe to do so, use an extinguisher or fire blanket to smother the fire.
4. If the fire warden is not present, notify the Fire Brigade.
5. Proceed to the assembly point when instructed or when it is unsafe to remain in the
area.
6. Remain at the assembly point until instructed by the Warden.

General Instructions for Fire Wardens


In the event of fire or the presence of smoke being discovered anywhere in the building;

1. Ensure the Fire Brigade has been notified.


2. Evacuate Personnel in the immediate fire area.
3. If safe to do so, attempt to contain or extinguish the fire, using the fire extinguishers
in the area. Ensure you use the correct type of extinguisher.
4. If you can not get near the fire or contain the fire, commence a full evacuation.
5. Supervise the evacuation.
6. Check all rooms, toilets, common areas and passageways to ensure everybody
has been evacuated to the assembly point.
7. Close door/windows to prevent fire spreading.
8. Go to the assembly point and ensure a roll call has been completed.
9. Advise the Fire Brigade of any people not accounted for.
10. Do not re-enter the building until directed by the Fire Brigade.
11. Attend to those in need of first aid.

March 2005 - 27 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

Fire Wardens
Service / Parts Service Manager
Sales Pre-Delivery Manager

Fire Extinguisher Locations Refer Evacuation Plan

Site Location Type


Service / Parts Administration Door between Admin/Parts CO2
Administration Archive Room H 2O
Parts Store Top of Stairs H2O
Workshop Near Lunch room door DCP
Workshop Near Hoist 3 Foam
Workshop Wash bay DCP
Workshop Wash bay entry DCP
Workshop Next to Oil storage bay DCP

Sales TBA

Fire Extinguisher Types

Type Use
CO2 Carbon Dioxide Use for flammable liquid & electrical fires
H2O Water Use for wood, paper & fabric fires
(Not oil or electrical fires)
Foam Foam Use for flammable liquid fires
(Not electrical fires)
DCP Dry Chemical Powder Use for paper, wood, textile, oil, liquid
& electrical fires

March 2005 - 28 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

HAZARDOUS MATERIAL SPILL & TOXIC EMISSIONS


EMERGENCY PROCEDURES
It is important to remember that staff can be exposed to hazardous materials in several ways
including skin contact, inhalation, ingestion and eye contact.

1. Stop the source of the spill or emission, if safe to do so.


2. Contain and control the flow. Prevent the spill from entering stormwater or
sewerage drains, by blocking the inlets. Use booms and absorbent granules.
3. Clean up the spill promptly. Follow the relevant material safety data sheet. Ensure
you wear the appropriate Personal Protective Equipment.
4. Notify your manager.
5. Notify the relevant authorities, if required.
Department of Environment (Emergency Response) 1800 018 800
6. Fill out a Hazard, Accident & Near Miss report.

March 2005 - 29 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

MEDICAL EMERGENCY PROCEDURES


1. Check that there is no hazard to you, the injured person or other people.
2. Administer first aid if you are trained, if not, notify the first aid officer immediately.
3. Assist the first aid officer if required.
4. If required call 000 and ask for Ambulance and provide the following information:
• Exact place of the accident, with directions
• Telephone number of the phone you are using
• Number of casualties
• Indication of type and extent of injuries
• State if other emergency services are required
• Ask for the likely arrival time
• Answer any further questions
6. Remain at the assembly point until instructed by the Warden.
7. Fill out a Hazard, Accident & Near Miss report.

Fist Aid Kit Locations


Service / Parts 1. Administration
2. Lunch Room
Sales 3. PD Shed

NB: First Aid Officers are listed on the Emergency Contact List located with the First Aid Kits.

March 2005 - 30 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

Basic First Aid Instructions

St John Ambulance Action Plan: DR ABC

D Check for DANGER; to you, the casualty and others. Only move the casualty if
necessary.

R Check for RESPONSE: shake gently and shout. If conscious, check for other injuries.

A If unconscious turn on side and check AIRWAY. Clear any loose material in mouth.

B Check for BREATHING. Look for chest rise and fall; listen for breath sounds, feel for
breath on cheek or hand.

If NO breathing, roll casualty on back. Tilt head and lift jaw to open airway. Seal
nose, cover mouth, give up to 5 breaths to achieve at least two effective breaths, each
of which make the chest rise and fall.

If THERE IS breathing put casualty in stable side position and check for other injuries.

C Check for CIRCULATION: Feel for a neck pulse for no more than 10 seconds.

IF THERE IS A PULSE, continue MOUTH TO MOUTH breathing:

Adult 15 breaths per minute (Full breaths)


Child/Infant 20 breaths per minute (Blow gently for child/puff lightly for infant)

Continue this until casualty starts breathing or help arrives

IF NO PULSE, start CPR or call for help if you do not have this skill.

Adult 15 compressions, 2 breaths = 1 cycle; 4 cycles per minute


Depth 5cm using 2 hands

Child/Infant 5 compressions, 1 breath = 1 cycle; 12 cycles per minute


Depth Child (1-8 years) 1/3 depth of chest, use heel of 1 hand
Depth Infant (up to 1 year) 1/3 depth of chest, use 2 fingers only.

March 2005 - 31 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR WORKING OUTDOORS


Pilbara Motor Group recognizes the danger of UV radiation and the need to minimise
exposure to this risk. The most effective way of reducing UV exposure is to use a
combination of protection methods. Control measures will consist of any or all of the
following methods, listed here in order of effectiveness and preference.

1. Re-organise work to avoid the UV peak of the day

Where practicable, and where the work schedule permits, employees should try to avoid
being outside in the middle of the day for long periods. Try to:

• Minimise the amount of outdoor work.


• Move jobs undercover.
• Complete outdoor tasks in the early morning or late in the day.
• Share outdoor and indoor work to minimise individual exposure.

2. Provide natural or artificial shade

Where work has to occur outside for extended periods, assess the location of the work,
proximity to reflective surfaces and the availability of natural shade from surrounding
structures or trees.

If there is no natural shade, have a physical barrier to UV radiation by erecting temporary


shade structures, if practicable.

Employees are potentially exposed to UV radiation even when working in shade and should
continue to wear sun protection when working in the shade. This is due to UV radiation being
reflected or scattered from surrounding surfaces.

March 2005 - 32 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

3. Wearing appropriate protective clothing

Protective Clothing

Ideally sun protection clothing for employees should consist of long sleeve shirts with a collar
and long trousers. Where this is not practicable, shirts with sleeves at least to the elbow and
shorts at least to the knee would be a suitable alternative.

When choosing clothing, be aware that the levels of UV protection provided by clothing
increases with the density of the fabric's weave. Also darker colours absorb more UV
radiation than lighter colours of the same fabric. It is advisable to choose clothing that covers
as much skin as possible.

Hats
Hats must be worn when working outdoors for prolonged periods. If required, hats will be
provided by your manager. If supplying your own hat it is suggested a hat with a broad brim
(8 to 10 cm), and made from a close-weave fabric should be chosen. Legionnaire style caps
also provide excellent UV protection.

Hats only protect the face from direct sunlight and will not stop exposure from reflected or
scattered UV radiation.

Sunglasses
It is recommended that sunglasses be worn when working outdoors for prolonged periods.
Close-fitting, wrap-around style sunglasses (or sunglasses with side shields) that comply with
Australian Standard AS/NZS 1067 – Sunglasses and fashion spectacles are recommended.
These types of sunglasses will prevent 95% of UV radiation reaching the eyes.

March 2005 - 33 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

4. Applying sunscreen.
Sunscreen should be used in combination with other methods of protection previously
mentioned.

Sunscreen is provided by Pilbara Motor Group when working outdoors. For best results with
sunscreen:

• "Broad spectrum SPF 30+ and water resistant" should be used.


• Apply liberally 20 minutes before going outside (if possible) to ensure it is absorbed by
the skin. A thin application will reduce the protection level by up to a half.
• Reapply every two hours to clean, dry skin, or more frequently if perspiring or in
contact with water.
• Employees with a natural sun tan also need to apply sunscreen as a tan does not
provide any significant protection from UV exposure.

REMEMBER TO DRINK PLENTY OF WATER!

March 2005 - 34 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR MANUAL HANDLING


Manual handling means any activity requiring the use of force exerted by a person to lift, lower, pull,
push, carry or otherwise move hold or restrain a person, object or a thing.

Procedures
• Check path is clear before the object is moved.
• Before lifting, ensure the load or object is assessed for likelihood of injury. Refer to
checklists to assess the risk of the task.
• Consult with all employees or fellow workers performing the tasks as they are likely to
be aware of other handling injuries that may be associated.
• Identify whether other mechanisms such as lifters, machinery, trolleys, increased man
power, ramps, and pallets can be used to reduce the risk of injury. This should be done
in consultation with employees.
• Make sure the load is placed in a location that does not cause a hazard or a risk to any
personnel.
• Ensure the knees are bent, stomach muscles are pulled in tight and the back is straight
when lifting or moving an object. If the load is heavy or of a difficult shape or size, get
assistance.
• Conduct toolbox meetings to assess whether control measures are effective. Change
the process if required.
• If in a difficult position or posture, ensure that job rotation and stretching is performed.
• Employees will be trained in manual handling via the Accelerate Program during
induction and once yearly.

March 2005 - 35 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR THE SAFE USE OF COMPRESSED AIR


Serious injuries are associated with the abuse or misuse of compressed air. These mainly occur
through eye injuries by having foreign objects blown into the eyes, high pressure air penetrating the
skin and couplings failing & being expelled at a high force into objects & people.

Procedures
• No Horseplay with equipment.
• Compressed air is not to be used to blow down clothing or cool the body, as air particles
can penetrate the skin.
• Employees are to ensure that all compressed air equipment such as hose(s), clamps &
fittings are in good condition before use. If not, an out of service tag must be placed on
the piece of plant/equipment until repaired and the plant/equipment must be isolated.
• All employees using compressed air are to ensure that good housekeeping rules are
applied.
• Hose reels are to be retracted when equipment is not in use.
• Employees are to wear their safety glasses at all times. Eyewash solution is located in
the first aid kits in the event of an eye injury.
• Employees using compressed air must notify people working in close proximity and
suggest caution.
• Equipment is to be serviced at least yearly and checked monthly as part of the Hazard
Inspection. A sticker should be displayed on the machine indicating the date of the last
service.
• Caution should be exercised at all times during use.

March 2005 - 36 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR FUME MANAGEMENT


Fumes are generally anything that is not from the ambient atmosphere and in concentrations that can
be detrimental to human health. Fume management is necessary to prevent a toxic atmosphere.
Ventilation and correct work practices can help to control fumes whether the substance is from
chemicals, dusts, fuel or other sources.

Procedures
• All employees are to ensure there is appropriate ventilation circulating when starting up
vehicles to prevent carbon monoxide poisoning.
• Excessive revving and unnecessary running of vehicles must not occur
• Make sure all employees are aware of the dangers that are faced with fume
management.
• Ensure all MSDS for chemical substances are read and appropriate PPE (respirators) is
worn.
• Ensure that if chemical vapours or other toxins are likely to be present in the
atmosphere, notify fellow employees in the work area and outline the precautions they
should take.
• Prevent dust and other airborne contaminants by not dumping sands or fine material in
or around workshop and doors.
• Ensure all employees are fully aware of, and competent with respiratory masks and
other PPE.
• When it is necessary to run a vehicle for extended periods, the employee will ensure the
vehicle is placed in a bay close to external doorways. Ensure that any wind does not
blow fumes back into the workshop.

March 2005 - 37 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR PERSONAL PROTECTIVE EQUIPMENT & UNIFORMS


Personal Protective Equipment (PPE) is protective equipment that can be used in conjunction with
other techniques to minimize the risk of a particular hazard or the chance of an incident.

Procedures
• Safety glasses are to be worn at all times when in the workshop, unless in the
designated walkways, the lens cleaning station or the lunch room.
• As per WorkSafe guidelines, when grinding, a full face shield & safety glasses must be
worn together.
• Steel cap boots are required to be worn by technicians, trades assistants and parts
department employees.
• Closed in shoes are required to be worn by service advisors and car detailers.
• Workshop employees are required to wear cotton short or long sleeve shirts, with
reflective tape, and cotton long pants. (This is due to the fact there are many sharp objects
in the work shop for example exhaust pipes and side steps which can cut legs. Also, chemicals
when spilt tend to fall on lower limbs and without trousers more severe damage is done.)
• Shorts may be worn by workshop employees on extremely hot days to avoid the risk of
heat stress if permission is given by the Service Manager.
• If an employee is issued with a uniform, they must wear that uniform.
• No t-shirts are to be worn.
• Any visitor entering the workshop must wear safety glasses and closed in shoes/boots
and must report to the Service Manager at reception before entering the workshop.
• If gloves are required for a specific task, they will be provided and must be worn.
• Ear protection will be issued to workshop employees and must be worn when the
employee is exposed to excessive noise.
• Uniforms and PPE are not to be wilfully damaged or modified in any way.
• When PPE is supplied by PMG, employees will be required to sign the PPE register. It
will be the employee’s responsibility to maintain and wear their PPE as appropriate.
• Pilbara Motor Group will reissue PPE after a reasonable time period or when required
through reasonable wear and tear.
• PPE can be ordered through your supervisor.

March 2005 - 38 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR TAGGING


Isolating malfunctioning machinery and/or plant and equipment being serviced is essential for a safe
working environment. It prevents the piece of equipment being used when malfunctioning or being
serviced.

Procedures
• Machinery with an Out of Service tag attached shall not be operated.
• All employees are able to tag equipment or vehicles if it is deemed unsafe to operate.
• Out of service tags are kept in the workshop lunch room.
• The person who places a tag on a piece of plant/equipment must sign, date and name
him/herself on the tag and notify their supervisor.
• The tag is to be placed in a visible position on the isolation point of the equipment. If
there is more than one point, additional tags will be used.
• Under no circumstance will an employee or manager remove a tag prior to repairs being
carried out without the consent of the person issuing the tag.
• Once the tag has been placed on the plant/equipment other areas may need to be
isolated to ensure the equipment can not be used.
• If a tag is not available a person shall stand next to the piece of machinery/equipment at
all times whilst corrective work is being conducted. A temporary tag will also be made
until others arrive.
• Only the person who has attached the out of service tag or the person who has repaired
the equipment satisfactorily may remove the tag.

March 2005 - 39 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR THE SAFE USE OF PRESSURE VESSELS & STORAGE


Pressure vessels such as gas cylinders are extremely dangerous if not treated appropriately
and have the effect of a small bomb if they are mistreated to a degree of malfunction (eg fall
over).

Procedures
• All employees using equipment are to make sure the pressure vessels are upright,
secured and protected from damage. Ensure full and empty gas cylinders are
separated, secured and stored in the shade.
• Labelling, safe storage and approved secured areas are to be visible and in compliance
with regulations and standards.
• Employees are to exercise good housekeeping practices by keeping gas cylinders &
other pressurized equipment/plant away from doors & exits, away from leads & other
hazardous materials and away from high traffic areas.
• Ensure that the gas cylinders are inspected and maintained in accordance with OSH
Regulations and Standards 4.43 and AS 2030.
• Ensure the liquid/fluid when filled is compatible with the particular cylinder.
• Ensure that gas cylinders are stored or used in a safe place.
• All employees are to have appropriate training in the correct use of gas cylinders and be
made aware of the potential hazards.
• Use cylinders in a well ventilated area.
• Ensure all connections comply with standards & regulations and correct fittings are
used.
• PPE will be provided where necessary including gloves & welding masks.
• Flash back arresters must be fitted and be operational at both the regulator & blowpipe
ends on both the oxygen & acetylene hoses.

March 2005 - 40 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE REGARDING ELECTRICAL COMPONENTS


Electrocution is the greatest concern and by following safe work procedures and having good
housekeeping practices the dangers can be dramatically reduced for everyone in the work-area.

Procedures
• Ensure that all electrical installations in the workplace are designed, constructed,
installed, protected and maintained to minimize risk of electrical shock or fire in
accordance with AS 3012.
• All employees need to be aware of the hazards associated with electricity and what
procedures to adopt in the event of an electrical shock, fire or explosion.
• Ensure all employees are given appropriate training with the correct type of fire
extinguisher to use in the event of an electrical fire.
• Ensure that no work is done above electrical wires or cables.
• No work is done next to a metal scaffold.
• Residual Current Devices shall be installed at the power supply to all outlets.
• Electrical leads are to be kept in good condition and stored appropriately when not in
use.
• No electrical cable is to be fastened to a pole or scaffold.
• An approved electrician to conduct an electrical assessment 6 monthly.
• All electrical equipment must be inspected and tagged before use.
• Faulty electrical equipment must be tagged and isolated and your manager notified.

March 2005 - 41 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR VEHICLE CONTROL

Procedures
• All employees that operate vehicles must be licensed and have competent skills. If the
employee loses their license they must advise their manager immediately and will not
be permitted to drive or control a vehicle.
• Seatbelts are to be worn during all movement of vehicles, including when driving a
vehicle within the dealership. Do not remove your seatbelt until the car has stopped
and the engine has been turned off. Seatbelts should also be worn when reversing a
vehicle.
• Employees who drive vehicles on the grounds are not to exceed a 5km speed limit
inside the workshop and showroom and a 10km speed limit will apply outside of the
workshop.
• Signage of vehicle speed limits will be posted at entry and exits points and directional
arrows marked in accordance with regulations.
• Vehicles are to be directed by another employee when reversing or driving a vehicle on
a ramp or hoist.
• Vehicles will be secured once on a hoist or ramp by applying the handbrake and
chocking the wheels to prevent roll or slip. This standard will comply with the
regulations.
• Vehicles must be placed in a manner that does not interfere with equipment that is likely
to be of a flammable or hazardous nature.
• No tools or objects are to be left under a vehicle whilst the vehicle is in motion.
• All vehicles will give way at pedestrian walkways.
• When required to travel with a customer on a test drive, employees must realise that
they are not required to tolerate a potential client’s unsafe driving. In the event of such
an issue the employee must advise their manager who can alert other employees to not
travel with the potential client.

March 2005 - 42 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR STOLEN VEHICLES


This procedure focuses on employee safety and at no time are employees to put themselves at risk in
the event of a theft or potential theft of company property.

Procedures
• In the event of a vehicle being stolen, employees are not, under any circumstances, to
pursue the offender by car or any other means.
• Employees are not to attempt to bar the movement of stolen vehicles as in doing so
will put themselves at risk of being run over by the stolen vehicle.
• When safe to do so, employees should note any details of the offender’s presentation
and manner, name etc and advise their supervisor.
• Notify the police as soon as possible.

March 2005 - 43 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR HOUSEKEEPING


All work areas are to be kept as clean as possible during the work process. This will
minimize the chance of hazards and injuries occurring from slips, trips and falls.

Procedures
All employees are to ensure:
• Work areas to be kept clean and tidy at all times.
• Walkways to be clearly marked.
• Walkways will be kept free from oil and grease, obstacles and electrical leads.
• Bins are to be used and emptied when they are full. Do not over fill bins.
• Machines are to be kept clean.
• Drip trays to be used on floor to prevent spillage.
• Regular cleaning of all amenities is to be conducted.
• Clean up of oils or other spills occur immediately.
• Appropriate signage to be used, such as, "Wet Floors" or "Slippery Surface".
• Weekly inspections on housekeeping standards to be documented, filed and changes
made where necessary.
• All equipment to be stored in appropriate places, i.e.: gas cylinders, tools and
chemicals.
• Work benches are clear of rubbish.
• Tools, equipment and parts not in use are to be stored away.
• Drums containing oils to be kept clean and disposed of appropriately when empty.
• First aid equipment, fire extinguishers, signs and other relevant information to be kept
clean, well displayed and clear of clutter within 1 metre.

March 2005 - 44 -
PORT HEDLAND KARRATHA
26 & 38 Anderson St 1923 Coolawanyah Rd
PO Box 334 PO Box 859
Port Hedland WA 6721 Karratha WA 6714
Phone 08 9173 1622 Phone 08 9185 2700
Fax 79 909
ABN 08 9173 1406
375 322 Fax 08 9185 2800

PROCEDURE FOR CHEMICAL USE AND STORAGE


Chemicals can cause many injuries to workers who do not understand the information on Material
Safety Data Sheets. It is in everyone’s best interest to obtain as much information about the product
as possible and assess whether PPE is required and how it should be applied.

Procedures
• Material Safety Data Sheets (MSDS) will be provided at the point of use and in a folder
located in the administration department.
• Ensure that all suppliers deliver MSDS when chemicals are delivered.
• All employees, who use chemicals as part of their job, are provided appropriate training
for the safe use of the chemicals.
• The MSDS are to be reviewed to ensure there is sufficient first aid treatment available
on-site and appropriate to the needs specified on the MSDS.
• PPE supplied for use with chemicals will be compatible with the chemicals used and will
be supplied at no charge to the employee. Do not use the product if the correct PPE is
not available.
• All Chemicals are to be labelled in accordance with OS&H Regulations.
• Containers used for decanting of chemicals must be labelled in accordance with OSH
Regulation 5.12(2).
• Soft drink bottles are not to be used for decanting chemicals.
• Storage of chemicals must be in an adequately ventilated area away from hazards of
fire, heat and other dangers. Storage facility must be lockable and supervised.
• Chemicals are not to be placed in hazardous areas such as in front of doorways, under
cars, near electrical leads and high traffic areas.
• A chemical register is to be kept to ensure the company knows exactly what chemicals
are on site.
• Ensure non compatible chemicals are not stored together.
• For hygiene and safety concerns hands must be washed before consumption of food
and drink. No food is to be consumed in the workshop.
• A non-toxic hand cleaner is to be provided.

March 2005 - 45 -