Modular Messaging

Release 5.2 Telephone User Interface Guide

November 2009

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Customer may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. "Named User," means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya's sole discretion, a "Named User" may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an e-mail or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Product. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End user may install and use the Software in accordance with the terms and conditions of the "shrinkwrap" or "clickwrap" license accompanying the Software ("Shrinkwrap License"). 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transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/ThirdPartyLicense/ Preventing Toll Fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there might be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://www.avaya.com/support Providing Telecommunications Security Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party. Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that can be accessed by this Avaya product (that is, "networked equipment"). An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who might be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent. Such intrusions might be either to/through synchronous (time-multiplexed and/ or circuit-based), or asynchronous (character-, message-, or packet-based) equipment, or interfaces for reasons of: • Utilization (of capabilities special to the accessed equipment) • Theft (such as, of intellectual property, financial assets, or toll facility access) • Eavesdropping (privacy invasions to humans) • Mischief (troubling, but apparently innocuous, tampering) • Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Be aware that there might be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it might result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs). Responsibility for Your Company’s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you — Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to: • Installation documents • System administration documents • Security documents • Hardware-/software-based security tools • Shared information between you and your peers • Telecommunications security experts To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure: • Your Avaya-provided telecommunications systems and their interfaces • Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces • Any other equipment networked to your Avaya products TCP/IP Facilities Customers might experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted. Standards Compliance Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications,

substitution or attachment is the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. might void the user’s authority to operate this equipment. Federal Communications Commission Statement Part 15: Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Canadian Department of Communications (DOC) Interference Information This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document bearing the "CE" (Conformité Europeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). Copies of these Declarations of Conformity (DoCs) can be obtained by contacting your local sales representative and are available on the Avaya Support Web site: http://www.avaya.com/support Trademarks Avaya, AUDIX, Aria, Serenade, and Octel are registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners. Document ordering information: Avaya Publications Center For the most current versions of documentation, go to the Avaya Support Web site: http://www.avaya.com/support COMPAS This document is also available from the COMPAS database. The COMPAS ID for this document is 142594. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Support Web site: http://www.avaya.com/support

. . . . . . . . . . . . . . . . . . . . . . Chapter 3: Recording and sending messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing inbox listing showing only new messages . . Chapter 4: Printing messages to a fax device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 5: Working with greetings. . . . . Logging in to your mailbox . . . . . . . . . . . . . . . Using the Main Menu . . . prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Addressing messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replying to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recording voice messages . . . . . . . . . . . . . . . . . . . . . . . . . Sending fax messages from a fax machine . . . . . . . . . . . . . Extended absence greeting options Recording greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing fax and e-mail messages after reviewing. . . . . . . . . Printing your inbox listing . . . . . . . . . . and personalization options . . . . . . . Greetings and prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Review message options . . . Forwarding messages . . Accessing your mailbox. . . . . . . . . . Working with the Extended Absence Greeting Working with Unsent Messages . . . . . . . . . . . . Creating and sending a fax to a recipient’s mailbox . . . . . . . . . . . . . . . . . . Searching for specific messages . . . . . . . . . . Reviewing messages . . . . . . . Printing new messages . . . . . . . . . . . . . . . Chapter 2: Reviewing and responding to messages . . . . . . . . . . . . Mailbox Initialization. . . . . . . . . . . . . . Creating and sending a fax by logging in to your mailbox (AUDIX TUI only) . . . . . . . . .Contents Chapter 1: Getting started. . . . . . . . . . . . . . . . . Recording options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Listening to greetings . . . . . . . . . . . . . . . . . Scanning messages automatically . . . . . . . . . . . . . . . Specifying delivery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing inbox listing showing all messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating and sending a fax to your mailbox and then forwarding the fax . . . . . . . . . . . . . . . Addressing messages options . . . . 3 5 6 7 9 9 11 13 15 15 18 22 23 26 28 29 30 31 32 33 33 33 34 37 39 41 41 43 44 44 45 47 47 48 49 50 General commands . . . . November 2009 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . Receiving Call Me calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Modular Messaging TUI Guide . . . . . . . . .Contents Activating greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Aria TUI to set up rules for optional greetings . . . . . . . . . . . . . . . . . . . Transferring callers to a mailbox . . . . . Using the AUDIX TUI to set up rules for optional greetings . . . . . Chapter 6: Using special notification features . Enabling special notification features . . . . . . . . . . . . . . . Setting up Personal Operator . . . . . . . . . . . . . . . . . . . . . Recording Caller Application prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options of the Common Caller Interface . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up rules for optional greetings . . . . . Deleting greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Serenade TUI to set up rules for optional greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 52 53 53 54 54 55 55 56 63 65 65 67 69 69 70 70 71 72 72 78 79 Personalizing options . . . . . . . . . . . . . . . . . . . . . . Calling through the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . Options when an extension is busy . . Using the Common Caller Interface . . . . . . Chapter 7: Understanding caller options . . . . . . . . . . . . . . . . . . . . . Reviewing optional greeting rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options when there is no answer at an extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling "Find Me" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options when there is no answer from the operator or the operator is busy . . . . . . . .

the Automated Attendant options do not apply. Note: November 2009 3 . As a way to review and reply to e-mail messages that you may receive across a unified messaging network. e-mail.Chapter 1: Getting started You can use the Avaya Modular Messaging Telephone User Interfaces (TUIs) to communicate in three different ways: voice mail. intranet. contact your system administrator. and replying to voice and fax messages. or Internet. If callers call your extension directly. AUDIX. but not exactly the same as. supports many of the features and menus of traditional Octel® Aria® systems. use of personal greetings. and fax. referred to as the Serenade TUI in this guide. The Aria TUI for Modular Messaging. the AUDIX TUI for Modular Messaging. and Serenade TUIs. ● The Serenade® TUI for Modular Messaging This TUI. The Class-of-Service (COS) that your administrator assigns to you determines which TUI you can use to perform such operations as message creation and retrieval. Modular Messaging e-mail readers convert text to speech and allow you to listen to the header or envelope information of fax messages. As an automated attendant that controls call handling. reviewing. the traditional Aria. supports many of the features and menus of traditional Octel® Serenade systems. supports many of the features and menus of traditional AUDIX® and INTUITY™ AUDIX® systems. Menus are read out and you select an option by pressing a number or letter on your telephone key pad. Modular Messaging also allows you to print fax messages on a fax machine. Note: If the Modular Messaging TUIs are set to License Restricted mode. and Serenade TUI for Modular Messaging are similar to. ● ● Modular Messaging offers three separate TUIs: ● ● The AUDIX® TUI for Modular Messaging This TUI. referred to as the Aria TUI in this guide. Modular Messaging e-mail readers convert text to speech and allow you to listen to Modular Messaging e-mail messages. and mailbox management. Use the TUIs: ● As a voice messaging system for sending. The Aria® TUI for Modular Messaging This TUI. The Modular Messaging TUIs are convenient to use. If you are not sure which TUI your account uses. You can interrupt or skip voice prompts as you become more familiar with using the system. the system does not display any options to change the settings. referred to as the AUDIX TUI in this guide.

4 Modular Messaging TUI Guide . contact your system administrator. some of the options described in this guide may not be available to you.Getting started Depending on how your system and your COS is configured. For more information.

Before you dial into your mailbox. For example. "Local site" is the site from which the subscriber logs in. the common logon procedure does not assume a fixed mailbox length and continues to gather digits up to the longest allowed mailbox number (50 digits) in the voice mail domain (VMD). If Paul tries to log in from India. then the system again prompts you to enter the password. Paul. belongs to the India site. If the site identifier is 4 digits (8867) and the length of the short mailbox number is 6 (674092). then the last digits of the site identifier. The system stops gathering the digits. A list of special features that your system administrator has authorized you to use. The procedures for logging in to the mailbox are the same for subscribers of the AUDIX Telephone User Interface (TUI). when the site identifier and the short mailbox numbers overlap. the Aria TUI. Note: Partial mailbox matches are allowed only if there is exactly one match. If the number that you entered matches a short mailbox number for the local site. then the system takes that to be the correct mailbox number and prompts you to enter the password. then his full mailbox number is 16173564088.Logging in to your mailbox Logging in to your mailbox This section provides instructions for logging in to your Modular Messaging mailbox in a non-MultiSite or MultiSite environment. the length of Mary’s full mailbox number is set to 8. and his short mailbox number is 3564088. A short mailbox number of the subscriber is the mailbox number from which the site identifier is stripped. "Home site" is the site where the subscriber’s mailbox number is created. For example. With MultiSite. and the Serenade TUI. These are the login scenarios: 1. This is the telephone number you use to dial in to your mailbox. if John belongs to the Boston site with a site identifier 1617. If the number entered matches a full mailbox number for any site. However. a subscriber. then his home and local site is India. For example. Note: A full mailbox number of the subscriber includes the site group and site identifiers and the short mailbox number. your system administrator must provide you the following information: ● ● ● ● The access number. and the first two digits of the short mailbox number. the last digit(s) of the site identifier is also the first digit(s) of the short mailbox number. if you enter "#" or a timeout occurs. are the same. Your mailbox number. Subscribers can use the short mailbox number to send voice messages to other subscribers in the same site. November 2009 5 . 67. Your mailbox password. which is part of the United States site group with site identifier 1.

the system restarts the login sequence. contact your system administrator. see the Avaya Modular Messaging MultiSite Feature Description Guide. For more information about this option. Note: To access your mailbox from the office extension of someone else who has a mailbox on the system 1. Dial in to your mailbox to: ● ● ● Listen to. Enter your password followed by the pound key [#]. Note: Accessing your mailbox Your mailbox stores your messages and some configuration options. Enter your mailbox number. ! Important: Important: Depending on the telephone system of your organization. Press the pound key [#]. Dial the voice mail internal access number for your organization.Getting started 2. contact your system administrator. Press the star key [*]. If you do not have this number. Dial the voice mail internal access number for your organization. see Avaya Modular Messaging Release 5. you might access your mailbox differently from the way described here. Note: For more information on the MultiSite feature. To access your mailbox from your office extension 1.2 Messaging Application Server Administration Guide. Compose and send messages. then his home site is India and local site is United States. Note: 6 Modular Messaging TUI Guide . If you cannot access your mailbox. 2. 3. If Paul tries to log in from United States. and forward messages. Note: To avoid a digit timeout in a MultiSite environment. press the pound key [#] after you enter the mailbox number. Change your greetings and personalize your mailbox. if necessary. reply to. 2. 4. Note: If you enter your password incorrectly. Press the pound key (#) only if your administrator instructs you to do so.

The system does not indicate which one was entered incorrectly. contact your system administrator. Enter your mailbox number. Enter your password. If you do not have this number. the system restarts the login sequence and prompts you to enter both the mailbox number and the password again. November 2009 7 . you can skip step 2 and proceed to step 3. 3. Note: If you enter either the mailbox number or the password incorrectly. 4." This means that your system administrator has activated Mailbox Initialization. which helps to guide you through the process of personalizing your mailbox. to avoid a digit timeout. Note: If you enter either the mailbox number or the password incorrectly. This ensures that your mailbox is set up the way you want it. Note: In a MultiSite environment. You can change your password and your name recording at any time. Note: To access your mailbox from the extension of someone else who does not have a mailbox on the system or from an outside telephone 1. 2. You hear this message only the first time you dial in to your mailbox. the system restarts the login sequence and prompts you to enter both the mailbox number and the password again. you may hear "You must change your password. The system does not indicate which one was entered incorrectly. Press the pound key (#) only if your administrator instructs you to do so. Press the pound key (#) only if your administrator instructs you to do so.Logging in to your mailbox 5. followed by the pound key [#]. Dial the voice mail outside access number for your organization. Note: Depending on your Modular Messaging system configuration. followed by the pound key [#]. press the pound key [#] after you enter the mailbox number. Enter your password. Mailbox Initialization prompts you to change your password and record your name. Note: Note: Note: Mailbox Initialization When you dial in to your mailbox for the first time. Press the pound key [#].

Password Rules The following password rules might vary. The password cannot be the same as the mailbox number. contact your system administrator. For example. 9876. depending on your Modular Messaging system configuration: ● You can enter your password using alphanumeric characters. the following options are available: 8 Modular Messaging TUI Guide . The maximum password length is 15 characters. you are prompted to change it before you can send or retrieve messages by using the TUI. ● ● ● ● ● ● ● ● ● ● Playback controls when using the Mailbox Initialization When you are using Mailbox Initialization. you cannot use a certain number of previous passwords that the system administrator has configured. The first digit of the password cannot be a zero. If you enter the wrong password for a set number of times (specified by your system administrator). If your password expires. 89012. 2109. If you enter a password that is shorter than the minimum number of digits required. you receive an error message and are prompted to start again. who must assign a new password. you are logged out of the system. It is also recommended that you do not reuse any previous passwords. as your mailbox is locked. In this case. the system will reject the following passwords: 123456. If you are using a language other than English or your system configuration disallows alphanumeric characters. You cannot change your password at less than two minute intervals. When changing your password. such as 11111 or 9999. The password cannot contain consecutive digits in ascending or descending order. This setting is determined by your Modular Messaging system configuration.Getting started Note: Note: Subscribers using the Aria TUI can also record the Please Hold prompt and Personal greeting. The password cannot be the reverse of the mailbox number. Your system administrator specifies the minimum length of the password. The system reject passwords such as 111111 or 9999. The password cannot be the same digit repeated. use numbers only.

for example. Use the following options to retain or to deactivate the EAG: To do this Press Aria TUI Retain Extended Absence Greeting Deactivate Extended Absence Greeting 1 2 AUDIX TUI 1 2 Serenade TUI 4 2 4 (toggle) 4 2 4 (toggle) Working with Unsent Messages If you are using a Telephone User Interface (TUI) to record a voice message and the call is dropped.Logging in to your mailbox When recording prompts and greetings Use the following options when recording prompts and greetings: To do this Press All TUIs Accept the recording Re-record Skip the recording Note: You cannot use the star key [*] when you are changing your password or recording your name. which removes it from the Drafts folder. 1 2 * Working with the Extended Absence Greeting The Extended Absence Greeting (EAG) is a special greeting you can use for those times when you will be away from your workplace for an extended period of time. play and record). the system informs you that an EAG is active for your mailbox. and send it. if an EAG is active. address it. When you log in to your mailbox. November 2009 9 . the Unsent Messages feature automatically saves a copy of the message in the Drafts folder. The EAG remains the only active greeting until you deactivate it. You can choose to either retain or deactivate the EAG. when you are on vacation. fast-forward. Delete the message. pause. this greeting overrides any other greetings you may have recorded for your mailbox. When it is active. which also removes the message from the Drafts folder. The next time you log in to your mailbox you will hear the following options for handling any unsent messages: ● ● Edit the message (including rewind.

Depending on the COS assigned to your mailbox. the system retains the privacy and other delivery options (if set). 5 # Listen to the next Unsent Message Skip the remaining Unsent Messages # * #0 Note: You cannot skip unsent messages. Also note that you can save the voice content but any recipient address that you may have been entered is lost. 10 Modular Messaging TUI Guide . administrators can enable (via a Class of Service setting) the Unsent Messages feature. You can exit the unsent menu only if you have scanned through all of the messages. However. Note: This feature is administered on a Class of Service (COS) basis. skipping any remaining unsent voice messages. you can review the Unsent Messages automatically. which leaves it in the Drafts folder and you will be reminded you have unsent messages the next time you log in to your mailbox. Exit to the main TUI menu. Note: Use the following options for Unsent Messages: To do this Press Aria TUI Edit and send a message Continue recording a message Replay a message Delete a message Review Unsent Messages 1 2 4 7 1 AUDIX TUI 1 1 0 *D 2 Serenade TUI 6 6 22 3 Note: From the Serenade TUI.Getting started ● ● Skip the message.

) Not available Not available Get help Transfer to another extension. Note: If the extension being transferred to has the EAG active. if applicable. By default. the caller hears the EAG for that extension. Exit from the names and numbers directory. Transfer to the operator or to the covering extension. if applicable.For example. Instead. the call does not ring at that extension. You can access the names and numbers directories. Make the system wait for a few seconds. the system opens the names directory.General commands General commands The following table lists some frequently-used general commands that you can access from most of the menus. * 4 or * H for Help. Note: For certain general commands. Note: To do this Press Aria TUI AUDIX TUI * 4 or * H * 8 or * T Serenade TUI 0 90 (System prompts you to enter the mailbox number of the person you are calling. Not available Not available Not available Not available *0 **6 or **N # * 2 or * A Not available # Not available 00 Not available * 9 or * W Not available November 2009 11 . Use the Dial by Name feature to enter a mailbox address by spelling out the name of the individual or personal distribution list. Use directory assistance. the keys used follow either the number convention or the symbol letter convention.

then press the star key [*] again to disconnect **9 or **X 12 Modular Messaging TUI Guide . 99 Access the Main Menu.Getting started To do this Press Aria TUI AUDIX TUI * 7 or * R Serenade TUI * or # The Main Menu is known as Ready menu. * repeatedly Disconnect. also known as the Activity Menu. Press the star key [*] repeatedly till you reach the Main Menu.

Enable/disable Find Me Autoscan. Exit (Log out). provides access to all activities that can be performed from the TUI. also known as the Activity Menu. Restart session with new login sequence. Enable/disable Call Me. 1 2 3 41 4 423 422 Not available 9 * AUDIX TUI 2 1 Not available 3 5 61 62 7 **7 **9 Serenade TUI 5 6 Not available 4 16 16111 1612 195 (NameScan) 990 99 November 2009 13 . The Main Menu contains the following options: To do this Press Aria TUI Get or review messages. Administer personal options. Administer personal greetings.Using the Main Menu Using the Main Menu The Main Menu. Record and send messages. to scan messages quickly and automatically. Search for specific messages.

Getting started 14 Modular Messaging TUI Guide .

the system plays the messages before playing other message types. Saved. If there are any broadcast messages in your mailbox. If there are any DSN (Delivery Status Notification) in your mailbox then TUI plays the original voice file immediately after DSN. Note: If you are using the Aria TUI. and fax messages.Reviewing messages Chapter 2: Reviewing and responding to messages Using the Modular Messaging Telephone User Interface (TUI). Note: Modular Messaging—MSS subscribers cannot retrieve corporate e-mail messages using the Modular Messaging TUIs. you can review. and Admin. Deleted. you can listen to DSN messages using the New messages menu. you can listen to DSN messages using the Administrative messages menu but if you are using the AUDIX and Serenade TUIs. Before playing a message. e-mail. and forward voice. reply to. Note: November 2009 15 . You can also process Unsent Messages stored in your mailbox. the TUIs tell you how many new messages are there in your mailbox. Note: Reviewing messages Modular Messaging stores messages under different message categories such as New.

Listen to deleted e-mail messages. 1 11 51 Listen to new voice messages. Listen to e-mail messages. Listen to saved voice messages. 111 112 113 12 1 9 12 1 9 22 1 9 42 5 Listen to new e-mail messages. 121 122 123 1 9 12 1 9 22 1 9 42 16 Modular Messaging TUI Guide . access your mailbox and use the following options: Reviewing messages To do this Press Aria TUI Listen to all messages. Listen to saved e-mail messages. Not available AUDIX TUI 21 Press 0 to interrupt the playback of a message header and play the message body from the beginning 21 Press 0 to interrupt the playback of a message header and play the message body from the beginning Not available Not available Not available 21 Press 0 to interrupt the playback of a message header and play the message body from the beginning Not available Not available Not available Serenade TUI 51 Listen to voice messages. Listen to deleted voice messages.Reviewing and responding to messages To review messages.

use the following options to skip to the next message in the same category or to the first message in the next category: November 2009 17 . Skipping messages When reviewing messages. Listen to deleted fax messages.Reviewing messages Reviewing messages To do this Press Aria TUI Listen to fax messages. fax. Listen to administrative messages 131 132 133 19 1 9 12 1 9 22 1 9 42 Not available 1. The system plays messages of all types (Voice. or e-mail). The system plays messages of all types (voice. 1 31 AUDIX TUI 21 Press 0 to interrupt the playback of a message header and play the message body from the beginning Not available Not available Not available Not available Serenade TUI 51 Listen to new fax messages. Listen to saved fax messages. or e-mail) and categories (New and Saved). fax. 2.

9 for the Get Messages menu in the Serenade TUI. AUDIX TUI # *# The AUDIX TUI has two message categories: New and Saved. Pause/Resume a message. and Deleted. or 1. Fast-forward a message by a set number of seconds. Serenade TUI 5 Not available. 2 for the Get Messages menu in the AUDIX TUI. Skip to the next message category. When listening to messages Use the following options and playback controls when listening to a message: Options and playback controls when listening to messages To do this Press Aria TUI Rewind a message by a set number of seconds. Review message options You can use different options during and after review of messages. 1 11 Not available 2 (toggle) 3 AUDIX TUI 5 0 *5 3 (toggle) 6 Serenade TUI 2 22 Not available *1 3 4 8 9 4 18 Modular Messaging TUI Guide . Rewind to the start of the previous message part. Saved. Options for skipping messages To do this Press Aria TUI Skip to the next message in the same category.Reviewing and responding to messages Note: Note: These options are available only after you press 1 for the Review Messages menu in the Aria TUI. # ## The Aria TUI has three message categories: New. Rewind to the start of a message.

Play header (or envelope) information. Note: Recipients receiving blind carbon copies (BCC) are not voiced Increase the playback speed. November 2009 19 . List all recipients to whom the message was sent. Return playback speed to normal. press 4 for softer volume. 4 5 55 *3 8 Not available 6 7 8 9 7 Not available *8 *4 Not available 8 9 0 # Not available 4 Not available # 88 *9 Not available 5 1. Decrease the playback volume. press 8 for speeding up and press 9 for increasing the volume respectively. Skip message. Pressing * while listening to a message will pause the message playback. While the message is in "paused" state. Pressing * resumes the message playback. Not available 33 AUDIX TUI *6 *6 for each message part 8 23 Not available Serenade TUI Not available 44 Decrease the playback speed. Return playback volume to normal.Reviewing messages Options and playback controls when listening to messages To do this Press Aria TUI Fast-forward to the end of the current message part. Increase the playback volume. you can press 3 to slow down. if multilingual e-mail readers have not been installed. Fast-forward to the end of a message. Change language in which e-mail message is voiced using e-mail readers.

Note: Options after listening to messages To do this Press Aria TUI Play the last five seconds of a voice message. See Replying to messages on page 23. external caller) in a MultiSite environment. 1 2 4 5 6 7 Note: This option is valid only for new. See Forwarding messages on page 26. 1 17 8 Not available Not available 20 Modular Messaging TUI Guide . In a non-MultiSite environment. you cannot reply to messages from external callers. Replay the message. depending on your system configuration. you can use the following options also when listening to messages. 8 AUDIX TUI 5 *1 0 23 1 *3 Serenade TUI 2 198 22 8 13 3 Reply to the message. Reply by calling a sender of a voice message received from a non-integrated number (for example. Print fax and e-mail to a fax device. Forward the message. saved and admin messages.Reviewing and responding to messages After listening to messages Use the following options after listening to a message: Note: From the AUDIX TUI. Play header information. Erase the message.

55 Not available Not available # **4 **8 # Not available 1947 5 November 2009 21 . 9 Note: This option is valid only for new messages AUDIX TUI Note: The message is automatically saved after listening to the message or by pressing the zero [0] key Not available Serenade TUI Note: The message is automatically saved after listening to the message or by pressing [7] from the Ready menu Not available List all recipients to whom the message was sent.Reviewing messages Options after listening to messages To do this Press Aria TUI Save the message. Restore last deleted message when reviewing messages. Skip message. Note: Recipients receiving blind carbon copies (BCC) are not voiced. Hold message in current category.

you can scan messages automatically. Not available Not available Not available AUDIX TUI 71 72 73 Serenade TUI Not available 195 Not available 22 Modular Messaging TUI Guide . Scan messages only.Reviewing and responding to messages Scanning messages automatically Using the AUDIX TUI or Serenade TUI. you automatically play all the messages in your mailbox. access your mailbox and use the following options: Scanning messages To do this Press Aria TUI Scan headers and messages. just by pressing two or three buttons. When you scan messages. To scan messages. Scan headers only.

In a non-MultiSite environment. then you are allowed to make the call. For more information. Note: You may not be able to include a copy of the original message if the original message was marked as private. you can reply to a message left from a non-integrated number (for example. From the Aria TUI. 81 82 AUDIX TUI 116 156 Serenade TUI Not available Not available November 2009 23 . without the original message attached. you can reply by calling the sender only if the subscriber is from the local site. external caller) by calling the sender. Note: You can reply to a message only if the sender of the message is a subscriber or has an e-mail account. you can reply by calling the sender regardless of their location. the call fails and you are presented with the post-message menu. press 2 for the Get Messages menu.Replying to messages Replying to messages After listening to a message. you can respond to the message using one of the following options: Replying to messages To do this Press Aria TUI Reply to only the message sender. In a MultiSite environment. Tip: Tip: From the Aria TUI. press 1 for the Review Messages menu. the system performs a check to ensure that the cost of the call is allowed. From the Serenade TUI. see Reviewing messages on page 16. you can reply with a voice message to the sender or to all recipients of the message. If the cost is less than the maximum cost value. Reply to all message recipients. If the call cost exceeds the limit of maximum cost for subscriber outcalls. From the AUDIX TUI. While replying by calling the sender. You can also include a copy of the original message in the reply. without the original message attached. You cannot reply to voice messages that were left in your mailbox by external callers. After listening to a message. press 5 to listen to messages.

● Your PBX can handle extension number details. Note: You may not be able to include the original message if it was marked as private. Reply to all message recipients. Follow the prompts to review the entire list. Not available Not available Reply by calling a sender of a voice message received from a non-integrated number (for example.Reviewing and responding to messages Replying to messages To do this Press Aria TUI Reply to the message sender only. Listen to a list of all message recipients. Note: You may not be able to include the original message if it was marked as private. and include the original message. 8 Not available 24 Modular Messaging TUI Guide . external caller) in a MultiSite environment. provided that: ● The message was sent by an internal caller in the same voicemail domain. 83 AUDIX TUI 119 Serenade TUI 17 84 159 11 # 88 # 10 # 14 89 1 5 [6 or 9] # * 1 Note: This can only be done while replying to all recipients (either with or without the original message attached). Finish recording. the reply action cannot be canceled. and include the original message. Call the extension of the sender. Once initiated.

Request message confirmation. Note: If you do not specify delivery options. Include/Exclude fax message. 4 AUDIX TUI 0 2 (toggle) Not available Serenade TUI 0 6 (toggle) Not available Delay delivery of a message until a future time. Mark message as private/not private. without specifying delivery options. 3 5 5 (toggle) Not available # 1 (toggle) 5 (toggle) # 4 (toggle) Not available # * Not available ** November 2009 25 . Cancel the reply. Note: Listen to the voice prompts for guidance on scheduling delivery. Mark message as urgent/high priority or normal/low priority. Not available 2 (toggle) 3 Note: This option applies only to Modular Messaging Microsoft Exchange version. use one of the following delivery options: Delivery options when replying to messages To do this Press Aria TUI Listen to the available delivery options.Replying to messages Reply to message options After you finish recording a message. the message is sent as a normal message. Send the reply immediately.

see Reviewing messages on page 16. use the following options after listening to the message: Tip: Tip: ● ● ● From the Aria TUI. Approve recording. From the Serenade TUI. 2. you may not be able to forward the message. press 2 for the Get Messages menu. Note: Depending on how your system is configured. For more information. Forwarding messages To do this Press Aria TUI ● AUDIX TUI 12 <record comment> *3 # Serenade TUI 13 <record comment> 3 # Forward original message with voice comment. Delete recording. OR 62 <record comment> * # ● Forward message without recording a comment. See Addressing messages on page 37. 61 ## # 12 # # Not available # # Complete addressing of messages. . From the AUDIX TUI.Forwarding messages After you review a message. press 1 for the Review Messages menu. Send the message. press 5 to listen to messages. Note: To forward a message. 1. you can forward a copy of it to another subscriber. if the original message was marked as private.

Forwarding messages Forward message options Use the following options after addressing the forwarded message: Options when forwarding messages To do this Press Aria TUI Listen to the available delivery options. without specifying delivery options. the message is sent as a normal message. Note: If you don't specify delivery options. Not available 2 (toggle) 3 Note: This option applies only to Modular Messaging Microsoft Exchange version. Send the message immediately. Note: Listen to the voice prompts for guidance on scheduling delivery. Mark message as private/not private. Request message confirmation. Cancel the message. ** November 2009 27 . 3 5 5 (toggle) # 1 (toggle) # 4 (toggle) # * *3 Note: Do this before approving and addressing the message. Mark message as urgent/high priority or normal/low priority. 4 AUDIX TUI 0 2 (toggle) Not available Serenade TUI 0 6 (toggle) Not available Delay delivery of a message until a future time.

The search facility lists all messages from this sender. whether the messages are new or saved. access your mailbox and use the following options: Searching for specific messages To do this Press Aria TUI Search for sender by local mailbox number or numeric address. you can search your mailbox for messages sent by a specific sender. 3 31# 3# 28 Modular Messaging TUI Guide . Search for a sender who is an external caller. Use Dial-by-Name.Reviewing and responding to messages Searching for specific messages Using the Aria TUI. To search for specific messages.

You can send voice-only messages. voice and fax messages. Note: Note: ● ● You can only send fax messages if your mailbox is fax-enabled. you can also send broadcast messages by following the procedures for creating a message and then sending the message to an Enhanced-List Application (ELA) that has been set up to send broadcast messages. If you have permission. November 2009 29 . the Unsent Message gets stored in a Drafts folder so that you can finish the recording of the Unsent Message later. and fax-only messages. If you are recording a message and your call gets disconnected while recording.Chapter 3: Recording and sending messages You can compose and send messages by dialing in to your mailbox using a telephone.

Recording and sending messages Recording voice messages Access your mailbox and use the following options: Recording voice or voice-fax messages To do this Press Aria TUI Record or send a message. 2 <record message at prompt> # AUDIX TUI 1 <record message at prompt> # Serenade TUI 6 <record message at prompt> # Finish or approve voice recording and start addressing message. See Recording options on page 31. ## # # # # # 30 Modular Messaging TUI Guide . Send the message. See Specifying delivery options on page 32. See Addressing messages on page 37. Finish addressing message and set message options or delivery options.

Step message forward a few seconds. Aria TUI pauses only for a set number of seconds and once the pause time is reached recording restarts automatically. Pause recording. Note: Press again to continue recording. Play recording. Not available Not available 1 Not available Not available 21 * AUDIX TUI 2 3 23 5 6 1 *3 Serenade TUI 22 Not available Not available 2 4 * 3 1. Step message back a few seconds. Replay recorded message.Recording voice messages Recording options Use the following options when recording a message: Options when recording messages To do this Press Aria TUI Rewind to the start of the message. Delete recording. November 2009 31 .

you can set message options (AUDIX TUI) or specify delivery options (Aria TUI or Serenade TUI). Approve delivery options and send the message 3 5 5 (toggle) # 1 (toggle) # 4 (toggle) # 32 Modular Messaging TUI Guide . Mark message as private/not private.Recording and sending messages Specifying delivery options After recording and addressing a voice message. using the following: Specifying delivery options To do this Press Aria TUI Listen to the available delivery options. 4 AUDIX TUI 0 2 (toggle) Not available Serenade TUI 0 6 (toggle) Not available Delay delivery of a message until a future time Note: Listen to the voice prompts for guidance on scheduling delivery. Mark message as urgent/high priority or normal/low priority. Request message confirmation Not available 2 (toggle) 3 Note: This option applies only to Modular Messaging Microsoft Exchange version.

Sending fax messages from a fax machine

Sending fax messages from a fax machine
Depending on the TUI you are using, you can do the following:

From a fax machine, call the intended recipient to create and send a voice and fax message or a fax-only message to the mailbox of the recipient (Aria TUI, AUDIX TUI, and Serenade TUI) From a fax machine, call your own telephone number to create and send a voice and fax message or a fax-only message to your own mailbox and then forward the fax to other users (Aria TUI, AUDIX TUI, and Serenade TUI) Call and log in to your mailbox from a fax machine, create a voice and fax message or a fax-only message, and send it to the intended recipients (AUDIX TUI)

Creating and sending a fax to a recipient’s mailbox
To send a fax from a fax machine to the mailbox of a recipient or your own mailbox: 1. Place the document in the fax machine. 2. Call the mailbox number of the recipient, using the handset of the fax machine. 3. Do one of the following:

To send a fax-only message, at the mailbox greeting, press START on your fax machine and hang up the handset. To send a voice and fax message, record your message after you hear the record prompt, then press START on your fax machine and hang up the handset.

Note:

Note: The AUDIX TUI prompts you to press 5 to activate the fax option, after you record your message.

Creating and sending a fax to your mailbox and then forwarding the fax
To send a fax from a fax machine to your own mailbox, and then forward the fax to other recipients: 1. Place the document in the fax machine. 2. Call your mailbox number using the handset of the fax machine.

November 2009

33

Recording and sending messages

3. Do one of the following:

To send a fax-only message, at the mailbox greeting, press START on your fax machine and hang up the handset. To send a voice and fax message, record your message after you hear the record prompt, then press START on your fax machine and hang up the handset.

Note:

Note: The AUDIX TUI prompts you to press 5 to activate the fax option, after you record your message. 4. Log in to your mailbox and perform the following actions in order shown: Options when forwarding fax messages to the recipient To do this Press Aria TUI Listen to new fax message. Forward the fax with comment. OR Forward the fax without recording a comment. Approve recording of comment, if any, and start addressing message. Complete addressing. Send message. 61 # 12 # 13 # 131 62 AUDIX TUI 2 12 Serenade TUI 5 13

## #

# #

# #

Creating and sending a fax by logging in to your mailbox (AUDIX TUI only)
Using the AUDIX TUI, you can log in to your mailbox and create and send a voice and fax message or a fax-only message.

34 Modular Messaging TUI Guide

Sending fax messages from a fax machine

Sending a fax-only message
To record and send a fax-only message from a fax machine, log in to your mailbox and use the following options: Sending fax-only messages by logging in to your mailbox To do this Press AUDIX TUI only Record a fax message. Address the message and specify the delivery options. See Addressing messages on page 37. See Specifying fax message delivery options on page 36. Send a fax message. Note: Press START on the fax machine when prompted, and then disconnect. 1# (bypass recording) Not available

#

Sending a voice-and-fax message
To record and send a voice-and-fax message from a fax machine, log in to your mailbox and use the following options: Recording and sending a voice-fax message To do this Press AUDIX TUI only Record a message. See Recording options on page 31. Finish or approve voice recording and start addressing message. See Addressing messages on page 37. 1 <record message at prompt> #

November 2009

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Recording and sending messages

Recording and sending a voice-fax message To do this Press AUDIX TUI only Finish addressing message and set message options or delivery options. See Specifying delivery options on page 32. Send the message. #

# Note: If you have selected the fax option, press START on the fax machine.

Specifying fax message delivery options
After addressing the message, you can set the following message delivery options: Setting message options To do this Press AUDIX TUI only Listen to the available delivery options. Mark message as private (toggle). Toggle priority status. Schedule message for future delivery. Select fax option (toggle). 0 1 2 3 5 Note: You can select fax option even when the voice component is not present. #

Complete specifying delivery options.

36 Modular Messaging TUI Guide

you can address a message to one or more recipients using the local mailbox number. If the number of mailboxes that match the number entered exceed 9. In a MultiSite environment. numeric address. like "4018". the following format is used-"To select <name> press <key>". If the number of digits in the number entered is less than the shortest mailbox number in the VMD.Addressing messages Addressing messages In a non-MultiSite environment. then all home site mailboxes ending "18" are presented. or a timeout. The number of possible mailboxes may be greater than 1. If the subscriber presses "#" when the mailbox matches are presented. November 2009 37 . Mailbox numbers from local site 3. the PDL portion of the matches are skipped. To select <name> press <key> To select <name> at <site name> press <key> AUDIX TUI To select <name> at <site name> press <key> To select <name> at <site name> press <key> Serenade TUI To select <name> at <site name> press <key> To select <name> at <site name> press <key> Note: To present the names in the list from locations other than the home site. While in a MultiSite environment you can also address messages using the full mailbox number. short mailbox number. if the shortest mailbox length is 4 digits but the subscriber enters "18". all addresses must terminate with a "#". then no mailbox matches are presented. In the case where multiple mailbox and PDL matches exist."4118" and so on. network address. However. a maximum number of digits (50 digits) in a mailbox number. the matches are presented in the following order: 1. For example. Other mailboxes numbers in the VMD Note: The following formats are used to present the names in the list: Aria TUI To present the names in the list from the home site. or partial mailbox number. they are presented as normal. If there are multiple matches for the entered mailbox number then. or the name of the recipient. then the search is restricted to the home site. To present names in the list for the subscribers who are not associated with any site. Mailbox numbers from home site 2. if PDL matches exist. the mailbox matches are presented first.

use the following options to address messages: Note: If you have permission. use the number (similar to a mailbox number) assigned to the ELA when addressing the message. <mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> <short mailbox number> # OR <full mailbox number> # OR <partial mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> * AUDIX TUI <mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> <short mailbox number> # OR <full mailbox number> # OR <partial mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> *3 Serenade TUI <mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> <short mailbox number> # OR <full mailbox number> # OR <partial mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> * Enter address (in a MultiSite environment). you can send broadcast messages by following the procedures for creating a message and then sending the message to an Enhanced-List Application (ELA) that has been set up to send broadcast messages. To do so. 38 Modular Messaging TUI Guide .MultiSite environment). (Only if an address has been entered) Delete the last entered address.Recording and sending messages After you have approved the recording. Note: Addressing messages To do this Press Aria TUI Enter address (in a non.

use the following options to review and modify the list of addressees. # Press again for numeric addressing.Addressing messages Addressing messages To do this Press Aria TUI Switch to addressing by name of the recipient (Dial by Name feature). Options when addressing messages To do this Press AUDIX TUI Review addressee list when addressing message. See Chapter 1: Getting started for information on using directory assistance. Enter the name of the recipient (individual or list). Skip to next address in list. Delete an address. Exit from address list. *1 # *3 1 *# You can use directory assistance to verify the addresses of the recipients or to search for addresses of recipients. Add an address. <name> # <name> # <name> # * ** ## Hang up with no addresses specified. November 2009 39 . Serenade TUI 00 Press again for numeric addressing. # ** # Addressing messages options When addressing messages using the AUDIX TUI. AUDIX TUI *2 Press again for numeric addressing. Note: The Dial by Name feature can be used to "spell out" names either of individuals or of personal distribution lists. Cancel message (or list creation): ● If no addresses have been entered ● If one or more addresses have been entered Complete addressing.

Recording and sending messages 40 Modular Messaging TUI Guide .

Note: Only TIFF file attachments and Modular Messaging e-mail messages are printed. showing all messages or showing only new messages. When you want to print a fax. if set. The alternate fax number is entered during a TUI session and is available until you log off. it replaces the previous number. Canonical format: The subscriber enters the fax number in following three parts: ● ● ● Country Code Area Code Phone Number To print new fax messages. Printing new messages To save time. there are two input methods: a. When the subscriber enters a new fax number.Chapter 4: Printing messages to a fax device Modular Messaging Telephone User Interface (TUI) enables you to print e-mail and fax messages to a fax device. The system can store only one alternate fax number and if you enter a new number. Print all new fax messages to alternate fax destination. Switch native format: The subscriber simply enters the number. b. 1811 1812 AUDIX TUI Not available Not available Serenade TUI Not available Not available November 2009 41 . you can also print your Inbox listing. Note: Using the Aria TUI. you can print all new messages to a fax device at once without reviewing them. the system prompts you to choose the default fax number or enter an alternate fax number. use the following options: Printing new fax messages To do this Press Aria TUI Print all new fax messages to default fax destination.

Printing messages to a fax device Printing new fax messages To do this Press Aria TUI Print all new printable messages to default fax destination. Not available Not available AUDIX TUI Not available Not available Serenade TUI 1 9 7 31 1 9 7 11 1. if set. 42 Modular Messaging TUI Guide . To print all new printable messages. ! CAUTION: CAUTION: Messages you send to a printer are marked as saved. Print all new printable messages to the fax from which your are calling. first press 1 9 1 to go to new message menu. Do not delete the message until you confirm that printing is successful because printing can fail after the print job has queued.

Note: If you are printing a fax in a MultiSite environment. the system performs a check to ensure that the cost of the call is allowable. Send a fax message to someone else. Note: November 2009 43 . 21 22 23 AUDIX TUI *1# *1**5 *1*6 Serenade TUI 1983 Not available 1981 24 Not available Not available Note: Note: After you print a fax message or an e-mail message with a TIFF attachment. For more information. using either the Aria TUI or the AUDIX TUI. From the Serenade TUI. before you submit the fax for printing. If the cost is less than the maximum cost value. then the fax is submitted. From the AUDIX TUI. press 1 for the Review Messages menu.Printing fax and e-mail messages after reviewing Printing fax and e-mail messages after reviewing To print individual messages to a fax device. see Reviewing messages on page 16. press 5 to listen to messages. If the cost is greater than the maximum cost value. if set. press 2 to print the fax or e-mail message again. Print fax or e-mail message to the fax machine from which you are calling. listen to the message and use the following options: Tip: Tip: From the Aria TUI. then the fax is not submitted. using the current connection. press 2 for the Get Messages menu. Printing reviewed fax messages To do this Press Aria TUI Print fax or e-mail message to your default fax device. Print fax or e-mail message to an alternate fax device.

the system performs a check to ensure that the cost of the call is allowable. If the cost is greater than the maximum cost value.Printing messages to a fax device Printing your inbox listing Using the Aria Telephone User Interface (TUI). to your default fax device. you can print to a fax device. then your inbox listing is not submitted for printing. your inbox listing showing all messages or showing only new messages. Print inbox listing. showing all messages. to an alternate fax device. showing all messages. then your inbox listing is submitted for printing. before you submit your inbox listing for printing. Note: If you are printing your inbox listing to a fax device in a MultiSite environment. Note: Printing inbox listing showing all messages Access your mailbox and use the following options: Print inbox listing showing all messages To do this Press Aria TUI Print inbox listing. if set. 1821 1822 44 Modular Messaging TUI Guide . If the cost is less than the maximum cost value.

Printing your inbox listing Printing inbox listing showing only new messages Access your mailbox and use the following options: Print inbox listing showing only new messages To do this Press Aria TUI Print inbox listing showing only new messages to your default fax device. Print inbox listing showing only new messages to an alternate fax device. 1831 1832 November 2009 45 . if set.

Printing messages to a fax device 46 Modular Messaging TUI Guide .

for example if you are out of the office or busy. not answered. You can prevent messages being left when EAG is turned on. or other conditions. ● Extended Absence Greeting (EAG) Record an EAG to advise callers that you are away from the office and might be checking your mailbox infrequently or not at all. Greetings and prompts You can use the following greetings and prompts: ● Personal greeting Use the personal greeting to add a personal touch when callers are transferred to your mailbox. Note: November 2009 47 . or both. then the option will be hidden.Chapter 5: Working with greetings. The system default is to answer calls when your extension is busy or unanswered. You can also choose to use different greetings for busy. and personalization options You can set up the Telephone User Interface (TUI) to play personalized prompts and greetings. any time). Note: You can use optional greetings only if Call Handling is supported by your telephone system and the system administrator has enabled Call Handling for your mailbox. Use greetings to give callers information if you are not available. You can personalize your mailbox to handle calls many different ways. prompts. then the subscriber can control whether callers can record a message when EAG is active. out of business hours. You can set up rules that determine which optional greeting a caller hears based on call type (internal. If the COS option is set to either “Never” or “Always”. external. no answer. The EAG overrides all call handling and Intercom paging options. Prompts guide callers who reach your extension when you are unable to answer calls. and if your extension is busy. ● Optional greetings Use your mailbox as a personalized answering system by recording optional greetings. time of day (during business hours. or both). If the COS option “Allow message after EAG” has been set to “Subscriber Control”.

The system uses this prompt for telephone answering. available in the Messaging White Papers Resource Library on the Avaya Support Web site (http://www. For more information. The Name prompt identifies you as the message sender when you send a message to other subscribers. Extended Absence Greetings. To listen to recorded greetings. Listen to an optional greeting. see Avaya Modular Messaging Caller Applications. and personalization options ● Please Hold prompt The Please Hold prompt informs callers of the extension they selected when they are being transferred to the extension for this mailbox. if you have not recorded a personal greeting. ● The Name prompt The Name prompt consists of your first and last name. prompts. 411 412 413 415 416 AUDIX TUI 301 302 3 0 3 <greeting number> Not available 55 Serenade TUI 4251 421 4 3 <greeting number> 1 Not available 168 48 Modular Messaging TUI Guide . Listen to the Spoken name. Listen to the Please Hold prompt. For example. "Please hold for John Doe". and optional greetings.Working with greetings.com/support).avaya. access your mailbox and use the following options: Listening to greetings To do this Press Aria TUI Listen to the personal greeting. Listen to the Extended Absence Greeting. and also identifies you when other subscribers address a message to you. Listening to greetings From the Modular Messaging TUI. you can listen to personal greetings.

371 AUDIX TUI 425 Serenade TUI 417 November 2009 49 . Not available Not available Not available 1 2 3 Not available AUDIX TUI 0 6 5 Not available Not available Not available # Serenade TUI 1 Not available Not available Not available 2 3 Not available Extended absence greeting options From the Modular Messaging TUI. access your mailbox and use the following options: Managing extended absence greetings To do this Press Aria TUI Allow or disallow messages after extended absence greeting. change. or delete. To allow or disallow callers from leaving messages when extended absence greeting is active. Accept existing recording.Greetings and prompts Options when listening to greetings After listening to a greeting. Re-record existing greeting. you can allow or disallow callers from leaving messages when extended absence greeting is active. Rewind greeting a few seconds and play. use the following options: Options you can use when listening to greetings To do this Press Aria TUI Replay greeting. Select another greeting to listen to. Delete greeting. record. Forward greeting a few seconds and play.

Record a Please Hold prompt. 50 Modular Messaging TUI Guide . access your mailbox and use the following options: Recording greetings To do this Press Aria TUI Record the personal greeting. Serenade TUI 412 422 4 3 <greeting number> 2 Not available 1681 <name> # If Multilingual Call Answer is enabled for your mailbox. you can record optional greetings in up to three languages. 411 412 4 1 3 <greeting number> 415 416 AUDIX TUI 311 312 3 1 3 <greeting number> Not available 55 <name> 1 Note: This option belongs to personalizing options (AUDIX TUI). and personalization options Recording greetings To record greetings. Record an optional greeting. Record the Extended Absence Greeting.Working with greetings. Record the Spoken name. prompts. See Personalizing options on page 56.

Replay recording. Forward greeting a few seconds and play. # * 3 # Not available 3 November 2009 51 . # Not available *3 (Before approving the recording) Serenade TUI 2 4 22 * Finish and approve recording. Re-record greeting. Not available Not available 1 2 AUDIX TUI 5 6 23 1 Append to the recording after pause. Pause recording and continue recording.Greetings and prompts Recording options Use the following options when recording greetings: Options when recording greetings To do this Press Aria TUI Rewind greeting a few seconds and play. Delete recording.

options correspond to the home site of the subscriber. or busy or not answered 52 Modular Messaging TUI Guide . You must record and activate an optional greeting before you set up a rule. or all calls Note: The option to set up a greeting on internal/ external calls is currently supported only with QSIG and H323 integration. select options from the following groups: ● Internal calls. Activate Extended Absence Greeting. If a personal greeting is recorded and no optional greeting can be played. Not available Not available 3 4 <greeting number> AUDIX TUI 351 352 3 5 3 <greeting number> Serenade TUI 414 424 4 3 <greeting number> 4 After you activate an optional greeting. To activate greetings. When you set up a greeting rule. prompts. you specify one or more criteria that must be satisfied for a caller to hear the optional greeting associated with a greeting rule. external calls. There are three groups of greeting rule criteria with three options in each group. Also. the Extended Absence Greeting is activated automatically after it is recorded and saved. not answered. you can set up rules that determine which optional greeting a caller hears.Working with greetings. you must set up a greeting rule. Note: ● During business hours. there is no specific action required to activate a personal greeting. and personalization options Activating greetings For the Aria TUI. Setting up rules for optional greetings For all TUIs. Activate optional greeting. access your mailbox and use the following options: Activating greetings To do this Press Aria TUI Activate personal greeting. or any time Note: During business hours and out of business hours. out of business hours. Note: ● When your phone is busy. When you set up a greeting rule. the personal greeting is played.

Press 0 1 2 3 November 2009 53 . You could also set up a rule that plays a different optional greeting for external calls during out of business hours if your phone is not answered. Activate for busy -> no answer -> busy or no answer (rotate). Setting up greeting rules . for example. use the following options to set up a greeting rule using the Aria TUI. Activate for internal calls -> external calls -> all calls (rotate). use the following options to set up a greeting rule using the Serenade TUI. You could. Activate during business hours -> out of business hours -> any time (rotate). to change from activate for internal calls to activate for all calls using the Serenade TUI. Activate for all calls Deactivate for all calls Press 1 2 3 8 9 Using the Aria TUI to set up rules for optional greetings After you activate an optional greeting.Aria TUI To do this Hear current rule. Activate for busy -> no answer -> busy or no answer (rotate). For example. set up a rule that plays an optional greeting for internal calls during business hours if your phone is busy or not answered. Using the Serenade TUI to set up rules for optional greetings After you activate an optional greeting.Serenade TUI To do this Activate for internal calls -> external calls -> all calls (rotate).Greetings and prompts To change from one option to another. Activate during business hours -> out of business hours -> any time (rotate). press 1 twice. Setting up greeting rules . press the touchtone key pad number shown for each group of criteria in the tables below.

You can use Modular Messaging Subscriber Options or Web Subscriber Options to change the order in which the system evaluates your optional greeting rules. access your mailbox and use the following option: Reviewing optional greeting rules To do this Press Aria TUI Review optional greeting rules. Press 7 # Using the AUDIX TUI to set up rules for optional greetings After you activate an optional greeting. you can review your greeting rules. Activate for busy -> no answer -> busy or no answer (rotate). Activate during business hours -> out of business hours -> any time (rotate). For all TUIs. Deactivate for all calls Press 0 1 2 3 9 Reviewing optional greeting rules After you have set up one or more rules for optional greetings.Aria TUI To do this Delete current greeting rule. after a greeting rule is approved. use the following options to set up a greeting rule using the AUDIX TUI. Accept greeting rule. that rule becomes the first rule that the system evaluates. 438 AUDIX TUI 36 Serenade TUI 46 54 Modular Messaging TUI Guide . When you review your optional greeting rules.Working with greetings. prompts. To review your optional greeting rules.AUDIX TUI To do this Activate for all calls. and personalization options Setting up greeting rules . Setting up greeting rules . the rules are played in the order in which the system evaluates the rules to determine which optional greeting to play. Activate for internal calls -> external calls -> all calls (rotate).

access your mailbox and use the following options: Recording Caller Application prompts To do this Press Aria TUI Record Caller Application menu 45 <prompt number> # # AUDIX TUI 521 <prompt number> # # Serenade TUI 163 <prompt number> # # Approve recording. November 2009 55 . To record Caller Application prompts. Delete an optional greeting. access your mailbox and use the following options: Deleting greetings To do this Press Aria TUI Delete the personal greeting. Delete the Extended Absence Greeting. 4113 4123 4 1 3 <greeting number> 3 AUDIX TUI 331 332 3 3 3 <greeting number> Serenade TUI 413 423 4 3 <greeting number> 3 Recording Caller Application prompts You can record Caller Application prompts from the Modular Messaging TUI.Greetings and prompts Deleting greetings To delete greetings.

Set personal distribution list options . 56 Modular Messaging TUI Guide . Block all incoming calls. Call Me. such as Find Me. 45 52 49 54 162 Note: Note: The ‘Block all incoming calls’. and ‘Set Intercom paging’ options are only available for calls that are routed through the Automated Attendant. Change password.see Administering personal distribution lists on page 57.Working with greetings. access your mailbox and use the following options: Note: Although they share many of the same menus. Add a default fax destination. 416 AUDIX TUI 55 <name> 1 Not available Not available Not available 5 3 <number> # 531 Serenade TUI 168 Turn call screening on/off. and Intercom paging are not considered personal options in this guide. 425 429 4 3 1 <greeting number> 4 4 <number> # 442 Not available Not available Not available 169 <number> # 169 <number> # 163 Set or change the default fax telephone number. ’Screen your calls’. special features. For information about these features. automatic notification. These options do not apply to calls that are made directly to your extension. see Enabling special notification features on page 65. prompts. and personalization options Personalizing options To personalize your mailbox. Record/Review Caller Application announcements. Review active Special Feature options. Note: Personalizing options To do this Press Aria TUI Record name.

including procedures and tips for creating and using them. ● For options and procedures for the Aria TUI. Administering PDLs in the Aria TUI To do this (Aria TUI only) Access the PDL administration menu.to 32-digit number> # <name> # 1 2 3 (See the table Adding members to lists. see the table Administering PDLs in the Serenade TUI on page 60. For options and procedures for the Serenade TUI. ● Press 46 1 <1. (Optional) Enter list members: Note: A list can have no members.) ● (Optional) Record name of list. November 2009 57 .Re-record list name. see "Personal Distribution Lists" in the Avaya Modular Messaging Concepts and Planning Guide. you have different options. Create a list.Delete recording. ● Assign ID number to list. ● ● For more information on personal distribution lists.Accept recording. see the table Administering PDLs in the Aria TUI on page 57. . .Personalizing options Administering personal distribution lists When administering Personal Distribution Lists (PDLs). see the table Administering PDLs in the AUDIX TUI on page 59. . For options and procedures for the AUDIX TUI. depending on your TUI.

.Re-record list name. ● ● Press 2 1 7 9 or # * 2 (See the table Adding members to lists. enter existing address. and personalization options Administering PDLs in the Aria TUI To do this (Aria TUI only) Edit a list. Exit. .Delete recording. .) (See the table Adding members to lists.Accept recording. .Delete member.To delete. enter new address. . Re-record name for list. .To add. ● Add or delete list members. . prompts. ● Review list members.Working with greetings.) 3 <new list number> # 4 1 2 3 * ● Change number for list.Exit. 58 Modular Messaging TUI Guide . .Keep member.

Delete recording. . Delete list. (Optional) Enter list members: Note: A list can have no members. ● ● Press 3 <list number> OR # <list name> 2 or 7 * 4 1 7 9 or # * 2 (See the table Adding members to lists.) (See the table Adding members to lists. .Delete member .to 32-digit number> # <name> 1 # 1 — (See the table Adding members to lists. ● Assign ID number to list. November 2009 59 .To add. Administering PDLs in the AUDIX TUI To do this (AUDIX TUI only) Access the PDL administration menu.Exit ● Add or delete list members. . .Delete recording.Re-record list name. ● Enter list ID. enter new address. ● ● ● ● ● Change number for list.) 3 <new list number> # 4 1 2 3 7 # * Delete list. Skip list. ● Press 51 1 <1. enter existing address. . .To delete. . Exit. .Keep member .) ● (Optional) Record name of list.Re-record list name.Accept recording.Personalizing options Administering PDLs in the Aria TUI To do this (Aria TUI only) Delete a list. ● Review list members. Browse active lists. Re-record name for list. Create a list.Accept recording. Exit. .

● Delete list. . and personalization options Administering PDLs in the AUDIX TUI To do this (AUDIX TUI only) Scan active lists.Review list members. ● Enter list ID.Delete list. . ● Change list name.Record name of list. Re-record name of list. 60 Modular Messaging TUI Guide . Review and modify lists.Change list ID number. Press 2 # 0 5 6 *3 3 <list ID number> # 0 5 6 *3 Administering PDLs in the Serenade TUI To do this (Serenade TUI only) Access the PDL administration menu. ● Change list ID number. ● Assign ID number to list. ● Press 166 1 <1. ● Enter list ID. .Working with greetings.Re-record list name.Accept recording.Re-record list name. . Delete lists. .Change list name. ● Review list members. . prompts. Review lists. . ● Skip to next list. . (Optional) Enter list members: Note: A list can have no members.) 3 <list ID number> # 2 <list ID number> # 4 <list ID number> # <name> # 1 ● (Optional) Record name of list.Accept recording. Create a list. ● Enter list ID.to 32-digit number> # <name> # 1 (See the table Adding members to lists. ● Enter list ID. .

and personalization options Options for adding list members Setting up Personal Operator in the AUDIX TUI To do this (AUDIX TUI only) Setting up Personal Operator When adding members to a list. <mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> <full mailbox number> # OR <short mailbox number> # OR <partial mailbox number> # <numeric address> # OR <network address> # OR <personal list address> AUDIX TUI <mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> <full mailbox number> # OR <short mailbox number> # OR <partial mailbox number> # <numeric address> # OR <network address> # OR <personal list address> Serenade TUI <mailbox number> # OR <numeric address> # OR <network address> # OR <personal list address> <full mailbox number> # OR <short mailbox number> # OR <partial mailbox number> # <numeric address> # OR <network address> # OR <personal list address> Press 56 Enter the address (in a MultiSite environment). use the following options: Adding members to lists To do this Press Aria TUI Enter the address (in a non-MultiSite environment). 61 Modular Messaging TUI Guide .Working with greetings. prompts.

(Only if an address has been entered) * Note: To delete a member of the list other than the last one entered.Working with greetings. AUDIX TUI *3 Serenade TUI * Switch to addressing by name of the recipient (Dial by Name feature). Cancel list creation: ● If no addresses have been entered ● If one or more addresses have been entered Finish addressing and exit. prompts. # Press again for numeric addressing. *2 Press again for numeric addressing. 00 Press again for numeric addressing. Accept recording. enter the address again. Re-record. Delete recording. Rewind and play. # 1 2 Not available 3 AUDIX TUI 1 # 1 23 Not available Serenade TUI # # 1 2 Not available 62 Modular Messaging TUI Guide . Enter the name of the recipient (individual or list). use the following options: Options you can use when recording a name To do this Press Aria TUI Finish recording. and personalization options Adding members to lists To do this Press Aria TUI Delete the last entered address. Note: The Dial by Name feature can be used to "spell out" names either of individuals or of personal distribution lists. <name> # <name> # Not available <name> # Not available * ** ## # # Options when recording names When recording a name to use as part of the default system greeting.

You are doing work for a different team. so you need to change to the designated operator for that team. ● ● Note: In a MultiSite environment. you should not use special characters like *. short mailbox number. Your administrator can set a Personal Operator number. Note: You can only change your Personal Operator configuration if your administrator allows you to use this feature. however. so team members need to change their operator on a regular basis. Avaya TUIs do not support the use of special characters in the Personal Operator number. transfers the caller to a designated mailbox or extension. or your administrator can allow you to change your own Personal Operator number. This designated mailbox or extension is called the Personal Operator. upon getting a request for assistance from a caller. For example. Your team does not have a designated operator. Therefore. you can select schedules that your system administrator has created.Personalizing options Setting up Personal Operator The system. November 2009 63 . # while setting up or changing the Personal Operator number. you might want to change your Personal Operator number for any of the following reasons: ● The designated operator for your team is sick or on vacation. partial mailbox. so you need to route your calls to a different operator. To set up Personal Operator for Avaya TUIs. Also note that. You cannot create your own schedules. use the following options: Setting up Personal Operator for Avaya TUIs To do this Press Aria TUI Setting up Personal Operator ● Change Personal Operator 1 ● Change Schedule 47 1 2 AUDIX TUI 56 Serenade TUI 165 1. or non-local mailbox number (if allowed by the configuration of the system) as your Personal Operator number. you can use either a full mailbox number. You and your teammates take turns answering caller requests for assistance.

and personalization options 64 Modular Messaging TUI Guide . prompts.Working with greetings.

from the Telephone User Interface (TUI). Enabling special notification features Avaya Modular Messaging offers a number of special notification features that make the system even more powerful. 424 Note: Toggle to disable Notify Me. Call Me. such as Notify Me. For more information on Notify Me. and Intercom paging To do this Press Aria TUI Enable Find Me. 424 Note: Toggle to disable Notify Me. access your mailbox and use the following options: Enabling Find Me. Call Me. and Find Me. and in-house Intercom paging. and Find Me. Notify Me. Hear Call Me options. 616 16112 Enable Notify Me 639 16131 Disable Notify Me 636 16132 November 2009 65 . Enable Call Me. Call Me. Find Me. Notify Me. Disable Find Me. 4221 4221 Not available 4231 Note: Toggle to disable Call Me.Chapter 6: Using special notification features You can enable special notification features. 4241 Note: Toggle to disable Call Me. To enable special features. see Avaya Modular Messaging Concepts and Planning Guide. Among these are Call Me. automatic notification. automatic call notifications. AUDIX TUI 629 626 60 619 Serenade TUI 1 6 1 2 11 16122 Not available 16111 Disable Call Me.

4241 Note: Toggle to disable caller-requested notification. automatic notification. and Intercom paging To do this Press Aria TUI Enable caller-requested notification 4241 Note: Toggle to disable caller-requested notification. Notify Me. 42421 Note: Toggle to enable automatic notification. Disable Intercom paging. Call Me and Find Me features are administered on a Class of Service (COS) basis. 66 Modular Messaging TUI Guide . Enable automatic notification for urgent calls only. 42421 Note: Toggle to enable automatic notification. Turn on automatic Intercom paging. Call Me. the key presses may differ. Enable Intercom paging. Not available Not available Disable automatic notification Not available Not available Enable automatic notification for all calls. Depending on the COS assigned to your mailbox. 42422 42423 4271 4272 4273 AUDIX TUI Not available Serenade TUI Not available Disable caller-requested notification Not available Not available Enable automatic notification. Not available Not available Not available Not available Not available Not available Not available Not available Not available Not available 1. Note: Note: You can only use the Call Me options if the system administrator has enabled Call Me on your mailbox.Using special notification features Enabling Find Me.

Note: This option cancels all future calls to the called number. C. When you receive a Call Me call. Disconnect the call and continue calling a few minutes later. The time interval after which the system tries again is specified in the Call Me rule. Note: The system calls the telephone numbers specified in the Call Me rule. it plays military tones (A.Receiving Call Me calls Receiving Call Me calls When you receive a Call Me call. you can use the following options: Options when receiving Call Me calls To do this Press All TUIs Log in to your mailbox. # 1 2 * November 2009 67 . and D) as part of the outcalling announcement. Note: The system keeps the Call Me rule active for the next new incoming message. B. If the call is answered by another Modular Messaging system or an AUDIX system. the answering system disconnects without recording anything. Modular Messaging introduces the call by stating that the call is from an automated system and by identifying the called subscriber. When Modular Messaging makes a Call Me call. Cancel further notifications for the current message. Block Call Me.

Using special notification features 68 Modular Messaging TUI Guide .

and if your telephone system is configured to support supervised transfers. the system performs a check to ensure that the cost of the call is allowable. external callers must dial the access number of your organization to access the Automated Attendant. the caller will be prompted to leave a message in your mailbox. and if your telephone system is not configured to support supervised transfer. For more information.Chapter 7: Understanding caller options If your telephone system supports Direct Inward Dialing (DID or DDI). If the cost is less than the maximum cost value. If your extension is busy or you are not available to answer the call. callers will dial your extension directly. using the Automated Attendant options. If your extension is busy or you are not available to answer the call. If the cost is greater than the maximum cost value. The caller can leave a message in your mailbox or dial a new mailbox number. then you are allowed to dial the new mailbox number through Automated Attendant. then the call is not transferred and you are placed back at the start of the Automated Attendant menu and can try another mailbox number. external callers must dial in to the access number of your organization. the caller returns to the Automated Attendant. The Automated Attendant then guides callers to enter the mailbox number of the subscriber they wish to reach. see Calling through the Automated Attendant on page 69 Calling through the Automated Attendant If your telephone system does not support Direct Inward Dialing (DID). callers can leave a message directly in your mailbox. If your telephone system does not support DID. before you transfer the call. Note: November 2009 69 . If your extension is busy or unanswered. Note: If you are transferring the call through Automated Attendant in a MultiSite environment.

Notify the subscriber. Cancel the selection. Request operator assistance. Notify the subscriber. the Automated Attendant presents the following options to callers: Options when there is no answer at an extension To do this Press All TUIs Dial a new extension. if the subscriber has turned on Intercom paging. if applicable. the Automated Attendant presents the following options to callers: Options when an extension is busy To do this Press All TUIs Dial a new extension. Request operator assistance. Dial the same extension. 1 2 3 or 0 4 9 * Options when an extension is busy If your extension is busy. Page the subscriber. Leave a voice message. Cancel the selection. 1 2 3 0 4 9 * 70 Modular Messaging TUI Guide . Leave a voice message.Understanding caller options Options when there is no answer at an extension If there is no answer at your extension. if the subscriber has turned on Intercom paging. Page the subscriber. if applicable.

0. Note: For example. Note: The zero-out option is available only for Modular Messaging systems with QSIG integration. Alice calls Bob. November 2009 71 . but the call is not answered. Carol.Calling through the Automated Attendant Options when there is no answer from the operator or the operator is busy If the caller dials "0" to transfer from the subscriber to the operator and there is no answer from the operator or the operator is busy then. Alice presses "0" to reach Bob’s personal operator. If there is no answer from Carol or Carol is busy. depending on Bob’s Modular Messaging configuration. then Alice can leave the message in Carol’s mailbox. Alice’s message will either be left in Bob’s mailbox or Carol’s mailbox. But from Release 5. the caller can leave a voice message in the operator’s mailbox or the subscriber’s mailbox (according to the Modular Messaging configuration).

Selecting the language for prompts Administrators can configure the system such that: 72 Modular Messaging TUI Guide . Set delivery options 6. Listen to the active greeting 3. the caller is presented with Common Caller Interface (CCI) regardless of the specific TUI assigned to your mailbox. press the star key [*] again after pressing * 8. Options of the Common Caller Interface Callers can use the CCI to leave voice or fax messages in the subscriber's mailbox. When presented with the CCI. Messages that caller leaves are known as Call Answer messages. *7 <mailbox> <password> * 8 <number> OR * 8 * <name> Transfer to another mailbox. Select the language for prompts 2. Note: If you want to use the Dial by Name feature to enter the mailbox address.Understanding caller options Using the Common Caller Interface When a caller reaches your mailbox. callers can: 1. Exit from the CCI General commands of the Common Caller Interface Callers can use the following options from any menu of the CCI: General commands of the CCI To do this Press CCI Log in to a different mailbox. then "spell out" the recipient’s name using the touchtone keys. Record and send a voice message or send a fax message 5. Listen to the instructions for recording messages 4.

.Using the Common Caller Interface ● Only one language is available for the mailbox. the system plays the system greeting "Please leave a message for <name>". Listen to the greeting and use the options available to leave a message.If the subscriber has not recorded a greeting. The subscriber can set up to three different language options for callers. press 5. all system prompts and announcements are played in the selected language for the duration of the Call Answer session. "For English. The system plays all subsequent system prompts in the selected language. Callers can select the desired language by pressing the appropriate key on their touchtone key pad. Pour Français. callers can listen to the greeting that is active for the mailbox.. see Listening to the active greeting on page 73. The system presents a list of language options to callers as the first prompt they hear when calling in to the system. For example. Press the key to select a language. see Avaya Modular Messaging Subscriber Options User Guide.If the subscriber has recorded a greeting. Note: In a MultiSite environment the system uses the default language for the home site of the mailbox. Note: ● The user can define Multiple languages for the mailbox prompts and announcements.". After the caller selects a language. The system plays one of the following: . A caller follows this procedure to select a language: 1. November 2009 73 . appuyez sur le deux. 3. For more information. The system announces the keys that the caller has to press in order to select a language. For more details on setting up multiple languages for call answer. 2. in the selected language. The system plays all prompts and system announcements of the CCI in the default system language. the system plays the greeting . Each option is played in the language of selection. All subsequent prompts are played in the selected language. Listening to the active greeting After they enter the CCI.

Transfer the call to the Personal Operator or the system operator. Note: Callers cannot interrupt an Extended Absence Greeting. Leave a voice and fax message. if applicable. The call is disconnected upon successful transmission of the fax message. then the "0" option is not offered. If the call cost exceeds the maximum cost value. ** <password> # or 1 42 41 0 9 Note: Note: Callers can press the START button on the fax machine they are calling from to send a fax message to the called subscriber. then you hear the message "0 is not valid". 74 Modular Messaging TUI Guide . if applicable. Leave a notification message for the subscriber. Note: Listening to instructions for recording messages After listening to the active mailbox greeting. callers can listen to instructions about recording messages. Leave a fax-only message. Interrupt greeting to record a message. callers can use the following options: Options when listening to greetings To do this Press CCI Log in to the mailbox.Understanding caller options While listening to the greeting.MSS. you can transfer the call to the Personal Operator or the system operator by pressing "0" only if the cost of the call is allowable. Note: In a MultiSite environment. Note: Applicable only to Modular Messaging . If you press "0".

Note: Applicable only to Modular Messaging . See End Recording options on page 76. Erase the recorded message and re-record at the prompt. Transfer the call to the system operator. callers can use the following options: Options when listening to record instructions To do this Press CCI Leave a voice and fax message. 42 41 ** <password> 0 Note: Note: Callers can press the START button on the fax machine from which they are calling to leave a fax message for the called subscriber. if applicable. Log in to the mailbox. if applicable. Recording messages Callers can use the following options when recording messages: Options when recording messages To do this Press CCI Deliver the recorded message and disconnect the call. See Sending the message on page 76.MSS. Approve recording and listen to the delivery options. Stop recording and listen to End Recording options. Leave a fax-only message.Using the Common Caller Interface While listening to recording instructions. Deliver the recorded message and transfer the call to the system operator. * * or hang up *3 Any key from 1 through 9 # 0 November 2009 75 .

Erase the message and re-record at the prompt. 1 or # 2 3 or * 3 4 ** Sending the message After approving a message. Send message with selected options. or they can set delivery options to the message. Cancel the message and go to the Automated Attendant. Continue recording.Understanding caller options Note: Note: When recording messages. End Recording options When recording messages. callers can press 1 to send the message the way it is. 0 1 or # 2 76 Modular Messaging TUI Guide . callers can press the START button on the fax machine from which they are calling to send a fax message to the called subscriber. Setting delivery options Callers can use the following options to set delivery options: Setting delivery options To do this Press CCI Play the delivery options. Replay the message. Mark message as urgent (toggle). callers can press any key from 1 through 9 to listen to the following End Recording options: End Recording options To do this Press CCI Approve the message and listen to delivery options.

4 Hang up Note: Note: Callers can press the START button on the fax machine from which they are calling to send a fax message to the called subscriber. if applicable. depending on the system setup: Exiting from the CCI To do this Press CCI Disconnect. Exiting from the Common Caller Interface After setting the delivery options for the message. November 2009 77 . Call another subscriber. 1 or * * or Hang up 2 0 Note: Note: Callers can press the START button on the fax machine from which they are calling to send a fax message to the called subscriber. callers are presented with the following options.Using the Common Caller Interface Setting delivery options To do this Press CCI Include a fax (toggle). Send message and disconnect. Transfer the call to the operator.

press the star key [*]. Note: 78 Modular Messaging TUI Guide . 2. go directly to Step 7. Note: In a MultiSite environment. Dial the Modular Messaging access number. Do one of the following: ● If you are transferring from an extension that has an associated Modular Messaging mailbox. The caller remains on the line to leave a message. To transfer callers to a mailbox: 1.Understanding caller options Transferring callers to a mailbox When you pick up a call. press the pound key [#] twice. then go to Step 6. If you are transferring from an extension without an associated Modular Messaging mailbox. the mailbox number can either be a full mailbox number. begin the transfer by pressing the transfer button on your telephone. 5. OR 3. 7. ● 6. 4. you can transfer a caller directly to the mailbox of another subscriber. short mailbox number. If your telephone system provides a features access code (FAC) for call transfer. or a partial mailbox number. If your telephone system does not provide a FAC. Enter the number of the mailbox to which the caller wants to be transferred. Put the caller on hold. then go to Step 6. Complete the transfer and hang up.

Note: Callers are invited to hold while the system tries a list of alternative numbers to locate the person callers are calling. the system performs a check to ensure that the cost of the call is allowable. Note: In a MultiSite environment. callers are given the option to leave a message. during the process of transfer of call to one of the stored Find Me numbers. If the cost is greater than the maximum cost value. If no further numbers are available. When you hold the call.Calling "Find Me" Calling "Find Me" If a caller calls a mailbox that is enabled for Find Me and the call is not answered then the caller is asked for their name and hears an announcement telling that the system is trying to locate the person a caller has called. you can use the following option: Calling Find Me To do this Press CCI Cancel Find Me and leave a message. * November 2009 79 . then the call is not transferred to that number and the next number is checked.

Understanding caller options 80 Modular Messaging TUI Guide .

setting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9. . . . . . . creating and sending to your mailbox for forwarding delivery options . . . . exiting the call . . . commands. . . . setting default destination . . . . . . . . . . . . . 76 76 75 69 69 77 79 72 76 78 41 F fax creating and sending to recipient’s mailbox . . . . . . . . . . . . . . . . . . 71 automatic notification. . . . . . . . . . . . . . . . . print options . . . . . . . . . transferring to mailbox . . . . . . . . 63 November 2009 81 . . C Call Me receiving calls . 53 AUDIX TUI Setting up rules for optional greetings . setting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . delivery options for caller messages . 43 . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . 15 . . . . . sending voice-and-fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 . . . . . . Find Me . . . . . . . . . . . . . . . . . . . . . . 37 E e-mail print options . . . . . . . . . . . . . . . . . . . directory assistance . CCI. . . . transferring callers . . . . . . . . . . . . . . . . . . . . . 70 no-answer options for callers . options for recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 from extension of someone else not in your system . . . . . . . . . . . . printing messages to a fax device . . . . . . . . . . . . . . . see general commands Common Caller Interface . . . . 13 addressing messages . options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 . . . . . . . 56 Aria TUI Setting up rules for optional greetings . . . . . . . . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . 65 . . . . . . 70. . . . . . . . . . . . 56 reviewing . caller options . . . . . . . . printing messages after reviewing . . . . . . . 37 announcements recording . . . printing messages after reviewing printing to a fax device . . . . . . . . . . . . . . . . . . . . . . . . . . . sending fax-only messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . call screening option . . . . . . . . . . . . . . . . . 52 Activity Menu . . 56 . . end-of-recording options . . . . . . . . . . . . . . . . . sending from a fax machine . . . . . . . . . . . . . . . . . . . . . . 56 broadcast messages receiving and reviewing . 15 sending . . . . . . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . 77 . . . 33 33 36 20 43 41 41 34 35 33 35 56 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . general commands . . . . . . . . . .Index Index Change Schedule . 65 . . . . . . 76 36 27 25 32 11 65 B blocking incoming calls . . . . . . . . . Disable Notify Me . . . . . . . . . . . sending caller messages . . . 54 Automated Attendant . . . 7 from office extension of someone else in your system6 from your office extension . . . . . . . . . . for fax messages . . . . . Canonical format . . . . . . . . . . . . . exiting the Common Caller Interface . . . . . . . . . . . . . . . . . . . . . . . . . 65 D default fax destination. . . . general. Enable Notify Me . . Extended Absence Greeting . . . . exiting . . . . . . . see Common Caller Interface Change Personal Operator . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . forwarding messages replying to messages sending messages . . . . . Automated Attendant . . 6 activating optional greetings . . . . . . . . . . . . . . . . . . . . . . . . . 56 . . . . . deleting greetings. . . . . . . printing new messages all at once . . . . . . . . language selection . . 69 busy-line options for callers . . . . . . . . . . . . . . . . . . . . . . Find Me calling . . . . . . . . . sending by logging in to your mailbox . . . caller messages delivery options . . 69 77 72 72 72 A accessing your mailbox . . . . . . . . . . . . . reviewing messages . . . . . . . . . . . . . . . .

. . . . Extended Absence Greeting . . . personal . . activating . . . . . . . . . . . . . . . . . . . . . . . . . . transfer to operator . . . . . . . . . . . . . . . . . getting help . receiving and reviewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 . . . . . . . . . . . . . . . . . full mailbox number . . . . . . . . . 33 forwarding . . . . . . . . . . . . . 5 M mailbox accessing from extension of someone else not on your system . . . . . . . . . .11 . . . . . . . . . . . . . 36 delivery options for forwarding . . . . . printing . . . . deleting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 messages addressing . . . . . . . . . . . . . . . . . . . . . . . . setting options . . . . . . . . Common Caller Interface . . . . . . . . . . . . .Index setting options . . greetings . . . . . . . . . . . . . . . . disconnect . . . . . . use directory assistance . . . . . . . . . . . getting help. 27 delivery options for messages . . . . . . listening to active greeting . . . . . . . . . . . . . setting up rules for . . . . . . . . . . . . . . . 17 unsent . 5 Main Menu . . . . . recording options . . . . . . . . . . . sending . . . . . . . . . . . . . . . . . . . . . . . . 30 recording and sending . . . . . 49 . . . . . . . . . . . . 26 options after listening to . . . . . . 28 skipping . . . . . . . . . . . . . . . . . . . Main or Activity Menu . . . . . . . . . . . . 37 addressing options . . . . . . . . . . . . . 31 reviewing . . . 18 printing fax and e-mail messages . . . . . . . . . . . . . . . . . . 18 . . . . . . . .11 . . . . list and descriptions . . . 22 searching for specific messages . . 3 47 52 55 47 47 49 48 73 47 47 50 51 H help. . . . fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . L language selection for callers . . . .11 72 . . . . . . . greetings . 6 logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . getting started . . . . . . . . . listening to active greetings . . . . . . . . . . . . . 20 options for replying to . . . . . . . . notification. . . . . . instructions for recording caller messages Local Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 . . . . . . . . . . . . . . . . . . . . . . . sending . . . . . . . .11 . . activating optional . . . . . . . . . . . . . . . . . 65 26 27 33 . . . . . . . . . . . . 65 N Name prompt . . . . . . . . . . . . . . . . . . . . . messages . . 37 delivery options for fax . optional greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 56 62 65 65 . . . 9 G general commands. . 15 scanning options . . . . . . . . . . . . . . . . . . . . . . . . 39 broadcast. . . listening options greetings . . . listening options . . . recording . . . . . . . . . .11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 O optional greeting rules reviewing . 41 recording . . . . . 6 accessing your own . . . listening to . recording options . directory assistance . . . . . . . . . . . . . . . . . . . . . . . 29 recording options . getting . . . . . . 15 broadcast. . . . optional . 23 options while listening . . . . . . . . . . . . . . automatic. . . . . . . . . . . . . . . . logging in to mailbox . . . . . . . . . . . . . 73 48 74 . . . . . . . . . 7 accessing from office extension of someone else on your system . . 5 I inbox listing. . . . . . 5 . . . . . . . . . forwarding messages delivery options . . . . . . . . . . . . . . . 6 accessing from your office extension . . . .11 Home site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 . . . 32 delivery options for replies . . . . recording . . . . . . . . . . . . . . . . 44 Intercom Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 fax. . 54 47 52 52 82 Modular Messaging TUI Guide . . . . . . . 15 reviewing and responding to . . . . . . . . . . . . . . . . . . setting options Notify Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 56 . . . . . . . fax messages to recipient’s mailbox . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . 23 15 18 15 54 . from within the Common Caller Interface to another extension . . . . . . . . . . . . . . . messages. e-mail messages to a fax device . . . . . . . 76 . . changing passwords . . . . . . . . . . . using . . . . . . . . . 56 . . printing e-mail messages after reviewing . . . . . . . . . . . . . announcements . special features . Setting up Personal Operator . . 43 41 43 41 44 41 47 47 47 62 47 . . . . . 20 S scanning messages . . . . . . . . Please Hold . . . . . . . . options for Name prompt . . . . . automatic notification . . . . recording . . . to operator . . . . . . . . . . . . . . . . . . . . . . fax-only messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . reviewing optional greeting rules . . . . . . . . . . . . . . . . . 50 . . messages . . . . . . . . fax . . . . . . . . . . . . . . . . . . . . . . . . . for recording messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . replying to messages delivery options . 75 . . . . . . . . . . . . . . . . . . . . . . . . .5 17 65 65 65 65 65 41 T transferring callers to a mailbox . . . . skipping messages . . . 56 . . . . . . . . . . . . . . Setting or changing the default fax telephone number . . . . . . . . . . . . . . . . . 51 . . . . . . . . . . while listening to greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . during setup tutorial . . . . . . . . . . 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . setup tutorial playback controls for . . . . . . . . . . . . . . . . . . . . . blocking incoming calls . . . . . . . personal distribution lists . . . greetings . . sending caller messages . . . . . . . . . . . . . . Switch native format . . responding to messages . . . . . . personal greetings . . . . . .3 . . . . . 56 . . Personal Operator Setting up Personal Operator . . . . 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 . personal options . . . . . . . . 56 . . . . . . . . . . . Please Hold prompt . . . . . . . . . . . . . . . fax messages to your mailbox for forwarding . . . . . . . . . . . . . . . .3 U Unsent Messages . inbox listing . . . Call Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 18 56 47 . . . . . . . . . . . . . R recording caller messages . . . . . . Name . . . . . . . . . . . . . . . . 22 28 76 34 33 33 35 29 35 53 56 63 63 63 52 53 54 53 . . . . . . . . . . . . . . . . . fax messages after reviewing . . . . . . . . . 78 72 11 11 . . new fax messages all at once . . . . . . . resume a message . . . . . . . . . . . . . . . . . . . . . . . Serenade TUI . . . . . . . . . . Name. . . . . . pause/resume a message . . . . . . . . . . . . . . . . . . . . . . short mailbox number . prompts . . . Find Me . . . listening to instructions for caller messages . . . . . . . . . . . . while listening to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intercom Paging . . reviewing special feature options playback controls after listening to messages . . . . . . . print options e-mail . . . 63 . . . . . . 56 . . . . . . . . . . . . . . Change Schedule . . . 56 . . . . . . . . . . . . . . . . . . . . . fax messages . . . . . . name . . . . . . . searching for specific messages . . . options at end of caller messages . . . . . . . . . . . . . . . options for greetings . 56 . . . . . . . . . Setting up rules for optional greetings . . . 31 . . . . 20 . . . . . . . . . . personal distribution lists . . . . . . . . call screening. . . . . . . 25 November 2009 83 . . . . P passwords. . 9 using TUIs . . . . . . . reviewing messages . . . . . . . . . . . . . . 56 . . . . . . . . . . . . . . . . . AUDIX TUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TUIs listed and described . . . . . . . . . 74 . . . . . . . . . . . . . . . . . . . . 62 . . list and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47. . . . . . . . . . changing . . Change Personal Operator . . . . . . . . . . . . . . .Index options . . . . 8 31 49 18 47 . . . . . . . . . 20 . . . playback controls . . . . . Aria TUI . fax messages to a fax device . . . . . Serenade TUI Setting up rules for optional greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 . . . . . . . . . . . . . . record name . . . default fax destination . . . . . . . . . . . . . . . . . . voice-and-fax messages . . . .

. . . 9 . 35 W Working with Unsent Messages . . sending . . . . . . . . .V voice-and-fax messages. . . . . . . . .

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