Effect of Brand Image on Consumer Purchasing Behaviour on Clothing: Comparison between China and the UK’s Consumers

By Kwok Keung Tam

2007

A Dissertation presented in part consideration for the degree of “MSc International Business”

Table of Content
Page numbers Abstract i

Acknowledgements

ii

Chapter 1: Introduction 1.1 The importance of brand image on fashion clothing 1.2 Background information of China and the UK clothing markets 1.2.1 China clothing market 1.2.1.1 Chinese spending habits 1.2.1.2 Impediments to China’s clothing brand development 1.2.2 UK clothing market 1.2.2.1 British spending habits 1.2.2.2 Characteristics of the UK clothing market 1.3 Theoretical framework 1.4 Objectives of the dissertation 1.5 Outline of the dissertation

1 1 2 2 3 4 5 5 6 7 7 8

Chapter 2: Literature review 2.1 Introduction 2.2 The important roles of brand 2.2.1 The characteristics of successful brands 2.3 Brand equity 2.3.1 Brand awareness 2.3.2 Perceived quality 2.3.3 Brand loyalty 2.3.4 Brand association 2.4 Consumer buying behaviour

10 10 10 11 12 13 15 16 17 19

2.4.1 Models of consumer behaviour 2.5 Summary

20 23

Chapter 3: Methodology 3.1 Introduction 3.2 Theoretical backgrounds 3.2.1 Review of different research traditions 3.2.2 Quantitative versus qualitative analysis 3.2.3 Reliability and validity of data 3.3 Justification of research method 3.4 Sampling 3.5 Interview schedule 3.5.1 Stage one 3.5.2 Stage two 3.5.3 Stage three 3.6 Administration 3.7 Analysis strategy 3.7.1 Grounded theory and its relationship to qualitative data analysis 3.7.2 Within-case and cross-case analysis 3.7.2.1 Within-case analysis 3.7.2.2 Cross-case analysis 3.8 Summary

24 24 24 24 25 26 27 29 31 31 32 34 34 34 34

35 36 37 37

Chapter 4: Research findings and discussion 4.1 Introduction 4.2 Backgrounds of respondents 4.3 Effect of clothing brand image on consumer buying behaviour 4.3.1 Significance of clothing brands on consumer purchasing decisions 4.3.2 Brand awareness

38 38 38 40 40

43

2.3 Limitations 5.3.5 Summary 46 50 53 54 56 57 Chapter 5: Conclusions 5.2.4 Implications 5.2.2 Conclusions 5.3.4 Brand loyalty 5.3 Perceived quality 5.5 Brand association 5.3 Perceived quality 4.4.1 Introduction 5.2.6 Consumer buying behaviour 4.2.4 Results 4.5 Brand association 4.3.2.6 Consumer buying behaviour 5.2 Brand awareness 5.5 Recommendations for further research 58 58 58 58 59 59 60 60 61 61 62 64 References 66 Appendix 1: The 100 top brands 2006 79 Appendix 2: Interview questions 80 Appendix 3: Interview transcription 81 .3.1 Significance of clothing brands on consumer purchasing decisions 5.4 Brand loyalty 4.

Some may even regarded it as equity as it can add values to the products. clothing brands are much better developed than its China counterparts. Semi-structured interviews have been conducted to solicit responses from interviewees for analysis. i . This study examines the factors which contribute to brand equity in the clothing industry. more emphasis should be placed on the marketing strategies such as rewarding customer loyalty with a view to enhance the sustainable development of the clothing brands. comparing the consumer behaviour between the British and Chinese respondents based on the four respects of brand equity. brand loyalty and brand association. The findings suggested that Chinese tend to have negative perceptions towards the quality of clothes produced in their own country. however. it is important that Chinese factory owners together with marketers should join hands to have better control over the clothes quality. Having known that China has no influential clothing brands around the world. In the UK. perceived quality.Abstract Brand is a powerful tool to attract more consumers to buy particular products. namely brand awareness.

in assisting me to finish the dissertation. ii . Dr. but also encouraged me to face the challenge ahead. I would like to extend my gratitude to my family members. They have devoted their precious time for the interviews voluntarily and their wholehearted support contributes to the success of this dissertation. She has given me support as well as valuable comments throughout the consultation period so that I can manage to handle one of the hardest subjects in my university life.Acknowledgements I would like to thank my advisor. Vicky Story. In addition. This dissertation is dedicated to my family and I will try my best to do anything. especially my father Chun Shiu Tam who has devoted himself to the clothing industry for nearly half a century. He has not only inspired me to do this dissertation. I would also acknowledge my school-mates for their help in the data collection process. Last but not least.

choose the buying modes. 1996). consumers need to take serious consideration during the buying processes. Each stage is of equal importance that can alter the consumer buying decision. the purchasing processes can be divided into three stages. These highlight the complication of buying processes and the potential impact a brand could impose in between them. purchase and post-purchase. read product information. as a matter of fact. clothing can help represent our personal identity. under the influence of globalization and concerted efforts from media advertising. Owing to the proliferation of brands in the clothing sector. namely pre-purchase. show satisfaction to the services or product quality and finally be loyal to the brand. have become popular not only in their country of origin. Several brands. decide which and where to buy. Once consumers make a purchasing decision. Nowadays. determine whether to buy again from the same retailer. which can tell how significant an individual is. Thus. different genders and cultural backgrounds. clothes can also serve as fashion items. Having a strong and remarkable brand image could help establish an identity in marketplace (Aaker. but also in other markets with high potential.1 The importance of brand image on fashion clothing Clothing.Chapter 1 Introduction 1. consumers may need to recognize their personal needs. express the status an individual has and what their personal image is like (O’Cass. As mentioned by Rayport and Jaworski (2003). Shopping for clothes is one of the popular pastimes among people from all ages. Human beings cannot live without the protection from clothes in adverse conditions and this signifies how important clothing is for us. 2000). in addition to the basic functions. 1 . is a kind of necessity that helps keep our bodies warm.

brands are regarded as valuable assets which can help the companies generate lucrative revenues. 2005). 1993). Being an advanced developing country. consumers appear to rely on the brand image as long as they have little knowledge about the brand. This may probably explain why China is now becoming one of the most influential countries within the clothing sector. encourage greater intermediary co-operation as well as increase the chance for further brand extension (Delgado-Ballester and Munuera-Aleman.widen the profit margins.2. 1991. Corstjens and Lal. China tends to be more dependent on labour-intensive production activities rather than natural resource-based activities (Greenaway and Milner. contributing to 74. In this paper.2 Background information of China and the UK clothing markets China and the UK are entirely different in their economic structures. In accordance with Delong et al. Keller.16 billion US dollars in terms of export value and leading it to become the second largest clothing export market in 2 . Under this concept. 1993. which would be illustrated in the following chapters. the UK has transformed from an industrial country to a well-developed country in the recent decades. 1. 2003). Ailawadi. 1. 1998. On the other hand. marketers would develop retail brands with unique image so as to continue to gain popularity and market share (Abend. the concept of brand equity would be utilized as a theoretical framework. 2000). The importance of brand image has inspired many marketing scholars and practitioners to begin researching the concept of ‘brand equity’ (Aaker. (2004). managing brand image is of utmost importance. 2000. In order to differentiate one brand from another. 1996.1 China clothing market The clothing industry is one of the most important and hence heavily invested industry in China. 2001. In this way. The differences in their economies have triggered the interest of my study towards their consumer buying behaviour in the clothing sector.

the development of clothing industry in China becomes even much faster. This disparity is probably due to the fact that professionals have higher spending power than the students’. China plays a role as a producer. Nowadays. however. for instances low labour costs and large portions of usable land. Chinese brands have competitive advantage in fitness and pricing (Delong et al. people spend 7. to further strengthen its position in the clothing sector. Regarding the criteria for buying clothes. It is undeniable that the entry of WTO would provide business opportunities for China. It is shown that they would prefer buying middle-priced range clothes from Hong Kong and luxury brand-named clothes made in foreign countries. quality and finally trendiness. On average. China is known for the manufacture of basic goods in large volumes and foreign registered brands are often designed elsewhere and produced in China.1.. followed by cutting. As stated by Cui (1997). the Grey China Base Annual Consumer Study (Bates. 1. It is believed that China could make use of its competitive advantages.2005 (WTO. With the accession of World Trade Organization (WTO) in 2001. Chinese customers show divergent opinions with respect to purchasing clothes. 2006). this would also engender intense competition since foreign firms are allowed to sell their products directly to China. The HKTDC (2002) research also reports on the average annual spending on clothing. 3 .2. 1998) reveals that over two thirds of the consumers regard domestic brands as their first priority.3% of their income on buying clothes with women professionals having the highest demand and students’ spending the minimal amount. pricing. However. respondents rank fitness as their prime concern. wielding the techniques and human resources to finish the orders placed by the foreign counterparts. 2004). This points out the fact that a large majority of Chinese is still in favor of domestic brands in low-priced range. However.1 Chinese spending habits According to a research conducted by the Hong Kong Trade Development Council (HKTDC) (2002).

Schmitt and Pan (1994) state that Chinese customers could not be able to differentiate between US and European apparel brands. they often find Hong Kong and Taiwan brand names confusing. the lack of globally influential brands is one of the main reasons why China lags behind in the clothing industry with respect to brand development (Delong et al. Also. 2004).. however. They tend to perceive US brands positively as US has a reputation in technological development and high fashion. The originally advantageous factors.2. Lim and O’Cass (2001) explain that people in the west tend to have negative perception towards brands from emerging economies and hence the number of famous clothing brands in China is limited. China has been connoted with the reputation of low-cost products in the overseas markets for decades. When it comes to the case 4 . The lack of brand knowledge is probably attributed to the geographical and political differences.2 Impediments to China’s clothing brand development China has competitive advantages in terms of production factors such as low labour costs and growing technology. become a major hindrance to the global brands’ development process.people still tend to buy luxury clothes produced in the foreign markets. This spells out the need for China to establish its own brands with good reputation. Besides. However. 1. Cui (1997) points out that customers would only justify a brand through its image as long as they know little about it.to middle-priced range market without fully penetrating to the luxurious level. followed by adidas in 71 and the Spain-found clothing company ZARA in 73. none of the Chinese brands can enter the 100 Top Brands in 2006 (see Appendix 1) in which Nike was ranked 31. however. According to a report published by Business Week (2007). Such findings provide insights to the future development of local brands in China. This is possibly owing to the fact that Chinese brands are confined to low. such confusion does not affect the overall perception towards brands in other countries.1.

Among the respondents. The key motivation for doing so is to build up a global image so as to enhance the company’s international reputation and it is suggested that quality is the major determinant for the overseas customers to make their buying decisions. 1. including the clothing industry. nearly two thirds of the companies in China would like to establish their own global brand. March 25). In addition.2 UK clothing market The UK is a European country with population of around 60 million.com.2. 2007). because of its mature economic structure. regardless of their quality. 1. the overall image of Chinese brands could become better in the future. 2004).com. the business services and finance sector are the most important source of gross domestic products. which is 21 times less than that of China (Economist. it is ironic that most respondents find that they are less authentic.2. contributing to nearly 30% of the total domestic products (Economist. females are more likely 5 . This can be revealed by the gradual decline of employment rate within the UK clothing industry (Jones and Hayes.1 British spending habits Spending seems more welcome than saving among the British people. pales in comparison with the development of the business sector and even has a sign of recession in the recent decades.2. The manufacturing sector. 2007). it is pursuing a stable rather than aggressive GDP growth rate. Regarding its GDP growth.about the perception of China-produced foreign brands. The image of China-produced products needs improvement in this sense. According to a research reported by Hargrave-Silk (2005. just around one-third of female respondents and less than half of the male respondents express that they have the saving habits. With such impetus and the concerted effort from the industry members. According to a research conducted by Weekes (2004).

South and Spitze. This could be explained by the fact that store cards sometimes have much higher interest rates than that of the credit cards and personal loans (Mintel. 1998. strong competitive activities. 2003). the UK clothing industry has shifted its manufacturing section to other countries with low labour costs and skilled labour. short-life-cycle products. As far as the UK fashion retail sector is concerned. there is a trend for own brand development. 1995). this is found to hinder the development of British clothing design due to lack of manufacturing facilities (Dagworthy. as cited in Carruthers. In 6 . However. As mentioned by Moore (1995). 2004. the same research shows that store cards may not be regularly used even though special offers are often given to the cardholders (Weekes. concentrated markets. Moore. 2004). the market is characterized by products with small differentiation (Birtwhistle and Freathy.2. Store cards and loyalty cards are common promotional tactics to solicit consumer’s loyalty. 2002). fashion retailers tend to create product differentiation in which they can distinguish themselves from their potential competitors in terms of product features like design and price. 1994). Siddiqui et al.2 Characteristics of the UK clothing market Like most of the developed economy. 1. However.2. and occasionally. 2004).to spend on clothes than males. as well as fluctuating consumer demand (Marciniak and Bruce. 1999). with nearly half of female respondents saying that they have at least one store card and nearly two-thirds of them own one or two loyalty cards. leaving alone the design centre with well-trained designers. women may even shop for men’s clothing (Dholakia. 2003). Although the UK is overwhelmed with fashion brands. a polarized marketplace.. This may possibly explain why shopping is a gendered activity (Dholakia. 1999. Such move can probably account for the significant drop in employment rate and amount of output in the clothing sector (Jones.

the fashion retailing sector is found to incorporate the largest number of indigenous chains such as Next plc (Marciniak and Bruce.3 Theoretical framework With a well-known brand name. The clothing sector is particularly chosen in this research. 1. brand equity is mainly derived from four elements. consumers would appear to be more likely to purchase the products in much higher prices. clothing is a kind of public 7 . marketers and practitioners could devise strategies to increase the sales revenues. The theoretical framework adopted in this dissertation would be based on the concept of brand equity and the details of each element are to be discussed and analyzed later in chapter four. 1.. According to Aaker (1991). consumers would prefer buying brand-name products (Bello and Holbrook. 2004). with the later one contributing to the largest proportion of market share (Easey. namely brand awareness. brand loyalty. Compared with other retailed sector. This phenomenon spells out the concept of brand equity. 1995).4 Objectives of the dissertation The aim of this dissertation is to investigate the effect of brand image on consumer purchasing behaviour in clothing. Having found out the relationship between brand image and consumer purchasing behaviour.addition. As stated by Bearden and Etzel (as cited in Hogg et al. Such phenomena have stimulated the emergence of brand name development in the competitive UK clothing market. Marciniak and Bruce. As far as the same level of product quality is concerned. 2003). the retailing sector is fragmented. with the comparison between the Chinese and British consumers. 2004. family-owed businesses and some large scale chain stores. 2001. perceived brand equity and brand associations. Mintel. 1998). composing of independent.

results obtained from the research on brand image could be more conspicuous. being an emerging country with high potential on clothing brands. The results of such comparison would offer meaningful insights for further brand development in both China and the UK. brand image should have an impact on the consumer buying behaviour of clothing and second.5 Outline of the dissertation The structure of the dissertation is shown as follows: Chapter 1 is the introductory section. In addition. the research objectives and the dissertation outline. Chinese and British consumers are going to be compared in this research since China and the UK have been targeted by many clothing retailers due to their enormous customer base. 2007. Two assumptions are made throughout the dissertation. First. there are differences in buying behaviour for consumers in China and the UK. Famous clothing brands like H&M and ZARA have already obtained their footholds in these two markets that underlie their significant contribution to these companies (H&M. mainly concentrating on clothing industry and consumer buying behaviour. 1. ZARA. It is believed that this chapter could provide readers with general information like theories and issues in relation to consumer buying behaviour for clothes so as to make them more 8 . 2007). whereas the UK is a mature market in which consumers are more experienced in purchasing brand-name clothes. containing the background information of China and the UK clothing industry. In this way. Chapter 2 will incorporate the review of previous studies.necessity with weak reference group influence on the product category but strong reference group influence on the brand choice. is on the lookout for extensions. China.

Implications towards the business environment and research limitations are also included. 9 . Chapter 3 delineates the research methodology. focusing on the description of research design and justification of data.understandable in the forthcoming sections. Recommendations would be made with regard to the limitations so as to provide further directions in the future studies. Chapter 5 would draw conclusions on the findings from the previous chapters. Chapter 4 is the core of the dissertation in which research findings are presented and discussed. Whether brand image would affect the consumer buying behaviour in the clothing sector is shown and also the similarities and differences regarding the circumstances in China and the UK are investigated.

promotion. 1998). This dissertation is going to investigate the differences of British and Chinese in purchasing clothes under the influence of brand image. consume and dispose products and services (Blackwell et al. there is a growing number of research conducted in the field of consumer buying behaviour. advertising. a brand is also composed of products.2 The important roles of brand Brand is a name in every consumer’s mind (Mooij. brand is a guarantor of reliability and quality 10 . 1998) and it is characterized by a noticeable name or symbol which can differentiate the goods and services from the rivals’ (Aaker. 1998). packaging. 1991. The emergence of brand equity underlies the importance of brand in marketing tactics and hence provides useful insights for managers and further research (Keller. Keller. Brand serves a pivotal role for distinguishing goods and services from those of the competitors (Aaker. most of them concentrate on a single country study. Owing to the proliferation of brands in the recent decades. the literatures concerning the roles of brand and brand equity are to be reviewed so as to provide a theoretical framework for the aforementioned analysis. 2003). Murphy. 2. From the consumers’ perspective.. regardless of the importance of cross-country comparisons which will inspire innovative ideas for understanding the fast-changing consumer habits. 2001). as well as its overall presentation (Murphy. In this chapter. In addition to a specific brand name. However.Chapter 2 Literature Review 2. 1991. 1998).1 Introduction Consumer behaviour refers to the activities in which people acquire.

1999. Basic brand. 2.1 The characteristics of successful brands A brand can be an everlasting and lucrative asset as long as it is maintained in a good manner that can continue satisfying consumers’ needs (Batchelor. 2005). consumers have a wide range of choice to choose from when they enter a shopping mall.2. consumers would like to buy and use brand-name products with a view to highlight their personality in different situational contexts (Aaker. The brand can be further augmented with the provision of credibility. It is found that consumers’ emotions are one of the major determinants which affect their buying behaviour (Berry. Added to this. 1998). 2000). on the other hand. they share something in common. augmented brand and potential brand. 2006). As mentioned by Levitt (1983). consumers would have their preferences. nearly one-forth of the respondents are likely to impulse-buy clothes and accessories. there are four elements for building a successful brand. basic brand. a potential brand is established through engendering customer 11 .. Although successful brands can be totally different in nature. 1998. effective after-sales services and the like. Tangible product refers to the commodity which meets the basic needs of the customers. which are developed in accordance with their perceptions towards the brand. Murphy. namely tangible product. Fennis and Pruyn. Nowadays. Finally and most importantly. When deciding which products to purchase. 1998). for instances well-priced products and consistent quality (Murphy.in consumer products (Roman et al. considers the packaging of the tangible product so as to attract the attention from the potential customers. Successful branding could make consumers aware of the presence of the brand and hence could increase the chance of buying the company’s products and services (Doyle. 1999). According to a research conducted by Freeride Media LLC (1998) on shopping habits.

In order to combat piracy. One of the quintessential examples regarding brand as a kind of equity is the imposition of laws to protect intellectual property (Murphy. 2007). Marks and Spencer. 2. patents. By doing so. poor product quality and customer services could adversely affect the brand image. 1998). However. designs as well as copyright. Brands like HSBC. It is not uncommon to find some familiar brands listed on the stock markets in which they could be bought or sold.preference and loyalty. not to mention the growth or declines of retail sales (Blackwell. Yasin et al. 2002). For instance. many countries have set up laws to protect trade marks. the image of the brand could be well instilled in the customers’ mind. which could impose beneficial or detrimental effects on the values arising from the products or services (Aaker.. brand is also a tradable product with measurable financial value (Murphy. In countries with well-established legal system. 1996). Concerning the positive side of brand equity. including its name and symbol. brand equity could be ruined if it is not properly managed. giving rise to a reduction in sales volume. the values of brands have been recognized to both the consumers and producers.3 Brand equity The term ‘brand equity’ refers to a set of assets and liabilities associated with a brand. Vodafone. Added to this. 1995). In addition. it happens when consumers are willing to pay more for the same level of quality just because of the attractiveness of the name attached to the product (Bello and Holbrook. 1998). This is supported by the fact that brand equity depends on the number of people with regular purchase (Aaker. Sainsbury and Tesco are all listed on the FTSE 100 index (London Stock Exchange. 12 . 2007). 1991. It is found that the volatility of stock market could affect consumers’ purchasing mood. Keller (1998) points out that brand equity signifies the unique marketing effects imposed on the brand.

It refers to the ability of a potential consumer to recall and recognize the brand. Owning to the positive image. with brand recognition being the lowest level and the first named brand with unaided recall being the highest level. For the consumers. 2. 1991). There is a high propensity for consumers with good perceptions to buy from the same shop again than those with poor perceptions. brand equity could also be a source for the firm to generate cash flow. Besides. 1991. These four main areas are to be discussed in the coming sections. It is important for the potential consumers to be aware of a product so that it can become one of the purchasing choices. Keller. Brand equity is a broad concept which can be further subdivided into four main areas. For instance. Past purchasing experiences and familiarity with the brand could be attributable to the perceptions generated from the consumers (Aaker. As for the firm.1 Brand awareness Brand awareness is one of major determinants of brand equity. 1998). linking the brand with its corresponding product class (Aaker. perceived quality and brand associations (Aaker. 1991). name awareness. 2005). consumers no longer focus on the short-term promotion but the brand on the whole. brand equity could also allow higher margins through premium pricing and reduced reliance upon promotional activities (Aaker. namely brand loyalty. 1991). brand equity could provide them with information about the brand which influences their confidence during the purchasing process. This is due to the fact that the product needs to enter the awareness set before it comes to the consideration 13 .3. The level of brand awareness lies in a continuum.The above examples highlight the values of brand equity for both consumers and the firm. the merger between adidas and Reebok in 2005 not only increased their market share so as to compete with Nike in the US sports apparel market. but also attracted more people to invest in the bigger company with high potential (Business Week.

due to their political separations. Moreover. Macdonald and Sharp. In addition. celebrities can disseminate messages to particular consumers and hence increase the brand awareness.set (Blackwell et al. there is an increasing number of advertising campaigns around the world. two tasks are to be accomplished.. 2005). As mentioned by Keller (1998). as pointed out by McGuire (1978).. 2007). being a special administrative region since 1997. As for source 14 . Tsai et al. Several factors can alter the level of brand awareness. affecting consumer’s intention to purchase (Mackenzie et al. brands with higher level of awareness would be more likely to be purchased (Yasin et al. In this way. 2001) and an increase in brand awareness is conducive to a higher chance of entering the later set (Nedungadi. celebrity endorsement can give rise to source credibility and source attractiveness. Advertising and celebrity endorsement could be some useful tools for raising brand awareness. 2007).. has once been a colony of the UK. Consumers are hence well-equipped with comparative elements to judge which product or service to purchase (Alvarez and Casielles. It is found that advertisement attitude is attributable to the influence on brand attitudes. Taiwan would like to become politically independent from China owing to their different political standpoint whereas Hong Kong. 1990). This could probably explain why consumers tend to buy a recognizable brand rather than an unfamiliar one (Hoyer. 1986. For long time. Chinese consumers cannot distinguish US apparel brand names from the European ones. brands from Taiwan and Hong Kong are sometimes confused. namely increasing brand name identity and associating it with the product class. 2000). owing to geographical differences. brand awareness can be enhanced through repeat exposure to the brand. In case of China. its geographical location and politics could affect the consumer brand awareness level seriously. (2004). According to research conducted by Delong et al.. 1990. For source credibility. In recent decades. In order to achieve brand awareness.

2 Perceived quality Another important attribute to brand equity is perceived quality. reliability. 1989). successful endorsement can associate the culture of the celebrity world with the endorsed product (McCracken. serviceability as well as fit and finish. reliability. This association can raise the public awareness towards the brand. It is defined as the customer’s perception of the overall quality or superiority of a product or service (Aaker. motivating channel members to perform well and also introducing extensions into new brand categories (Aaker.. namely performance. Since it is a kind of intangible. there are seven dimensions which affect the consumers’ perception. the country-of-origin of a product is found to affect its perceived quality (Khachaturian and Morganosky. it is becoming more difficult to obtain satisfactory level of perceived quality owing to the fact that fast and continuous product advancement has already strengthened consumers’ expectations on product quality (Sherman. 2004). Service quality. 2. 1998. 1992). perceived quality is determined by a number of factors. it is subjective in nature and hence the knowledge of actual detailed product specifications could have little correlation with the perceived quality. on the other hand. Perceived quality of a brand could help generate values by providing a pivotal reason-to-buy. it is found that perceived quality is of utmost importance in determining brand loyalty as well as repeat purchase (Delong et al. features. durability. Keller. perceived quality can further be classified into product quality and service quality. Regarding product quality. To be more specific. 1991). is judged by its corresponding tangibles. 1991. 1990) and also the perceptions towards the 15 . In addition to the aforementioned dimensions. competence. 2007).3. conformance with specifications. In addition. charging premium price. Yasin. Nevertheless. responsiveness and empathy (Aaker. differentiating the position of a brand. Similar to brand awareness. overall feeling towards a brand.attractiveness. 1991).

Brand loyalty is regarded as valuable asset under different circumstances. regardless of the superior features. 1993). consumers continue to buy the brand. Loyal customers confer to a higher possibility of repeat purchases and it is less costly to keep customers than to get new ones. In this case. Based on the practice that repeat buying is one of the indicators for brand loyalty.purchased value (Ahmed and d’Astou. Second. Moreover. 1991). 2005). It is found that price is more relevant in judging the perceived quality of a product given that a person lacks the ability to evaluate the quality of a product.3 Brand loyalty Brand loyalty is one of the core components of brand equity and also positively and directly affected brand equity (Atilgan et al. it can help reduce the marketing costs of doing business (Aaker. As mentioned by Srikatanyoo and Gnoth (2002). the less vulnerable the customer base would be. 1991). The more loyal the consumers are towards the brand.3. First. loyal customers could influence the others to purchase the brand. Some consumers with strong affiliation to one brand would switch to the shop in which a designated brand is sold. prices and convenience owned by its competitors (Aaker. challenges that such measure may not be totally accurate. For many companies. consumers could have their preferences for products made from one country over another (Papadopoulos et al. consumers are assured to buy the product if they have some friends or relatives who 16 ... Keller (1998). This is due to the fact that some consumers make habitual purchase towards a particular brand just because of its prominence in stock and effective promotions. however. consumers are inclined to develop stereotypical beliefs about the products from particular countries. loyalty to a brand can enhance trade leverage. price is one of the important cues to evaluate perceived quality (Aaker. Hence. 2. Under the influence of brand loyalty. 1991). Third. This is typically true when the product concerned is somewhat risky. having loyal customers is a kind of blessing. 1991).

2000). 2. customer satisfaction level needs to be properly managed through conducting consumer research. Bansal and Voyer. the firm could make good use of the time lapse to develop more superior products in order to compete with its rivals.. episodes. many firms would devise different strategies to maintain and enhance the loyalty from customers. examples. KLM and chain stores such as TOPMAN provide club-cards or loyalty cards to reward their customers with discounts and other benefits. It is defined as the specific linkage between the memory and the brand (Aaker. (2007) further note that equity of a brand is largely supported by consumers’ associations towards the brand. consisting of multiple ideas. for instances innovativeness and distinctiveness are also taken into account as brand associations. 1997. it is important to treat the customer with respect in order to keep them loyal. Marney. According to Aaker (1991). several airlines like Cathay Pacific. Consumers usually depend on informal.3. 1998. Moreover. and facts that create a brand knowledge network (Yoo et al. This suggests why word-of-mouth communication is one of the most powerful tools in the marketplace (Henricks. 17 . as well as personal communication sources in making purchasing decision rather than more formal and organizational advertising campaigns (Bansal and Voyer. 1995. Customers can also be rewarded for their loyalty towards the firms so that they will continue to buy the products. Hence. Brand association is such a complicated concept that connects to one another. Silverman. In addition to the tangible products. 2000). brand loyalty can help provide ample time for the firm to response to competitors’ newly launched products.recommend the same model of product. 2000). the intangible qualities. For instance.4 Brand association The last dimension for brand equity is brand association. Keller (1998) and Yasin et al. 1991). Due to the values obtained from brand loyalty. Finally. which contribute to a specific brand image.

they help the customers to process or retrieve information (Keller. Finally. Second. 1991). They incorporate summary evaluations of information which represent how consumers feel in a long run. First of all. 1998) further divides brand associations into three categories. It is about brand positioning that a well-positioned brand will find it hard to be attacked by its competitors due to its uniqueness. Function benefits signify the physical or basic advantages a brand may have. As for non-product related attributes. refer to the signal effect that a brand may impose on the consumers. they are related to consumers’ emotional feelings. Signal effect is determined by the image of consumers and also the personality of the brand. user imagery as well as usage imagery are to be considered.Keller (1993. experimental and symbolic. lying in a continuum from positive to negative (Gabbott and Hogg. attitudes are regarded as the consumers’ overall assessments towards a brand. 1998). benefits and attitudes. Customers are sometimes forgetful and associations towards a brand serve as a brief summary for the customers to make their purchasing decision. Consumers are attracted by the signal when they purchase a product in a particular brand. namely attributes. packaging. Attributes refer to the specific characteristics a product has. Benefits are another category in brand associations. brand associations can differentiate one brand from another. Attributes can be further categorized into product-related attributes as well as non-product related attributes. For product-related attributes. For experimental benefits. Symbolic benefits. on the other hand. Such kind of associations can provide bases for them to make purchase decisions and even become loyal to the brand (Aaker. Associations towards a brand can create value for the firm and so its customers in a number of ways. Different brands have different associations to their prospective customers. the overall features of the product or service are concerned. This can make the brand 18 . price information. 1998). Associations can also be used to trigger the customers to recall their past experiences. making the customers remember the brand by heart. They can be classified into functional.

As mentioned by Schiffman and Kanuk (2000). First of all. For examples.4 Consumer buying behaviour Many people do consume a wide range of products every day. services. brand associations may include some product attributes or consumer benefits which encourage the consumers to purchase the brand. 2006). use or dispose the products. Brand image possibly affects how consumers perceive the brand and hence their purchasing behaviour. Once brand associations are constructed in a meaningful way. contributing to its higher premium price. Third. 2. (2006) further provide a holistic view that defines consumer behaviour as the activities and the processes in which individuals or groups choose. the specific brand image attached on a product may differentiate itself from the others. some associations can engender positive feelings. ideas or experiences. such phenomenon is one of the most interesting and hence heavily investigated topics in the marketing field. however. from basic necessities to high-valued collectables. Gabbott and Hogg (1998) and Blackwell et al. Consumers would have their preferences in purchasing products from specific retailers and hence the remaining retailers 19 . buy. adidas slogan ‘Impossible is nothing’. Owing to the proliferation of products in the market. Madonna appearance in H&M’s collection advertisement can stimulate customers their positive feelings about the products.. a vivid brand image is established.unbeatable but it is quite difficult to achieve since consumer taste changes quite rapidly. Forth. The study of consumer buying behaviour is of utmost importance in a number of aspects. There may be products on the market with similar quality and design. consumer behaviour can influence the economic health of a nation (Blackwell et al. consumer behaviour is about how people make their decisions on personal or household products with the use of their available resources such as time. money and effort.

These seven steps include need recognition. comprising acquisition of goods and services. most of them are composed of stages such as pre-purchase.4. (2004) further propose the circle of consumption that recognize purchasing processes as a loop. consumers need to go through seven steps before reaching their final decisions. through understanding the reasons for consumers to buy the products and their buying habits.. The notion ‘the consumer is king’ should be deep-rooted in every business people’s mind that they should try to please these kings using their innovative methods. purchase. tailor-made products can be made to enhance customer value and thus facilitate repeat purchase (Gabbott and Hogg. and also which products to excel. For instance. the firms can make use of such information to devise corresponding marketing strategies in response to the consumers’ needs (Blackwell et al. present consumer behaviour studies regard consumers as important determinants of organizational success and it is found that the most successful organizations are customer-centric (Blackwell et al. Based on this loophole.1 Models of consumer behaviour Several models are developed with a view to provide explanations for the consumer buying behaviours. Second. consumers’ decisions can provide a clue for which industry to survive. evaluation. 2. As far as the consumer decision process model is concerned. Although they vary in form of presentation. 1998). Arnoud et al. consumption. consumption. Blackwell et al. 2001. 20 post-consumption evaluation and . consumption and disposal of products or services. purchase and post-purchase (Hoyer and Maclnnis. (2001) define consumer behaviour as a summation of acquisition. such definition falls short of the continuity of the processes. pre-purchase. 2006). Therefore. search for information. Rayport and Jaworski. Moreover. 2006). which companies to succeed. as well as disposal of used goods.. 2003).are selected using the rule of ‘survival of the fittest’. However.

. Functional needs are related to the performance of the product whereas psychological needs are intrinsically obtained when customers feel contented with shopping or owning a product which they long for. is more likely to be based on personal interest on a particular brand. past experiences. size of purchase. As mentioned by Solomon et al. social class. The length and depth of search vary for different customers and depend on variables like personality.. 2006). (2006) add that most consumer research would primarily base on these seven stages and how different elements affect each stage of consumers’ decisions. Stage two is the search of information. quality and price are commonly used to judge a brand by customers.divestment (Blackwell et al. Customers pursuing this kind of search would like to obtain the most updated information about the designated brand. size. 2005). Blackwell et al. Any changes in 21 . There are two kinds of needs. as well as customer satisfaction.. 2006). Stage one is need recognition which occurs when an individual is aware of a difference between their perception and the actual satisfaction level (Solomon et al. Ongoing search. income. Rayport and Jaworski (2003) propose a similar model with slight differences regarding the terms used. Attributes like quantity. (2006). regardless of the different terms and consolidation of stages. The buying process is initiated when people recognize their unsatisfied need (Levy and Weitz. search of information can further be divided into pre-purchase search and ongoing search. 1997).. consumers pay particular attention to the attributes which are most relevant to their needs (Kolter et al. In this stage. Pre-purchase search is initiated when consumers recognize a need and hence look for more information from the marketplace. Stage three comes to the pre-purchase evaluation that consumers compare between different products and brands to make a purchasing decision. namely functional needs and psychological needs. on the other hand. prior brand perceptions (Moorthy et al. 1992).

As stated by Blackwell et al. customers begin consuming the products whereas in stage six. stage six and stage seven are under the category of the post-purchase stage. 2006). Stage four refers to the purchase decisions made by the consumers after evaluating the offers from different retailers. customers evaluate the consumption process. visual displays inside the shops.these attributes can affect consumer decisions on brand or product choices (Blackwell et al. firms can create value by providing lower price or unique offers to the customers so as to excel their competitive advantages over the others. this new kind of non-shop retailing format has begun replacing the fairly established catalogue and TV shopping and its development is rapid albeit it is more recently found in comparison with the existing non-shop retailing modes. As pointed out by Dholakia and Uusitalo (2002). Stage five. stage seven comes to divestment. 2006).. The firms need to think about the possibility of remarketing. 22 . This stage is crucial since customers could be possible to make repeat purchases provided that they are satisfied with the aforementioned stages (Rayport and Jaworski. Last but not least. In stage five. This gives rise to satisfaction when consumers’ expectations are higher than the perceived performance and vice versa (Blackwell et al.. Rayport and Jaworski (2003) further point out the significant impact of internet on consumer purchasing decision. According to Porter (2004). Retailer selection is made by judging which retailers to buy after investigating the attributes from the previous stage whereas in-store selection is affected by the selling skills of salesperson. 2003). (2006). including retailer and in-store selection. as well as point-of-purchase advertising. In addition to in-store purchase. in which consumers dispose or recycle the products and at the same time. there are two phases contributing to the decision making processes.

consumers seem to be more aware of the products they buy.5 Summary This chapter provides a review about the major research and theories regarding the consumer purchasing behaviour. perceived quality. brand loyalty and brand associations. products are developed in an unprecedented way. In this dissertation. whether the brand image would affect the consumers to purchase clothes is to be investigated. Nowadays. It is hoped that by finding out the relationships of brand awareness. perceived quality.2. All of them have significant contribution to the brand as equity to the firm. including brand awareness. Only by understanding the consumer behaviour can the products or brands be developed in a right way. Brands are so important that they are regarded as the equity to a firm. brand loyalty and brand association with the consumer purchasing behaviour that will provide useful insights for the development of the clothing sector. and at the same time. Brand equity can be divided into four dimensions. 23 .

The details of the sampling would also be discussed. This chapter aims at discussing different theories and research methods.2 Theoretical backgrounds In this section. 3. Each of them encompasses a variety of approaches. research theories can be classified into different types. In accordance with Gephart (2004). data are gathered. as well as justifying the most suitable approach for the research topic. epistemology is about the science of knowing. 3. whereas methodology is acknowledged to be the science of finding out (Babbie. 24 . namely positivism. In general. there are three research traditions. research is required. which are determined on the kinds of data being collected. there are two types of research methods.. theories.2.1 Review of different research traditions Based on the methodology used. namely qualitative and quantitative research. recorded and analyzed in a systematic and objective manner so as to apprehend and foresee how consumers feel. During the course of consumer behaviour research. 2004). the research traditions. 2004). think and behave (Arnould et al. interpretive research and critical postmodernism.1 Introduction With a view to finding out the underlying principles of certain phenomenon. and also the validity and reliability of data are discussed in order to provide a general view about how the research is carried out and which factors influence the justification of research method.Chapter 3 Methodology 3. In terms of the science of knowledge acquisition.

official statistics. including experiences. feelings and motivations of people (Babbie. qualitative research is sometimes regarded as a relatively minor methodology than its quantitative counterpart and there are some assumptions that only experimental data.2. examining the attitudes. 2002). events and mechanisms. Fisher (2004) further reveals that critical postmodernism is a kind of realism which comprises three levels of reality. research methods can be classified in a dichotomy between quantitative and qualitative research. random sampling 25 . In the field of research. which is shaped by values and crystallizes over time. interpretative research focuses on subjective interpretations to describe meanings and understand reality. 1993). 3. 2004. While positivism stresses on objectivity. it underlines the assumption of symbolic reality. As far as the description and explanation of phenomena are concerned. mechanisms are the roots of events which are regarded as the deepest level among the three. quantitative research focuses on analyzing numerical data whereas qualitative research deals with meanings.. Fisher (2004) notes that the linkage between interpretations are dialogic and hence interpretive research aims at soliciting people’s accounts of how they find the world. Dey. Events are concerned about what has happened in the world by our experiences to them. Added to this. Finally. it assumes that a social world exists externally that should be measured objectively (Easterby-Smith et al.Positivism makes use of the stance of realism in which the objective reality can be understood by mirror of science. the majority of positivist research incorporates the comparison of qualitative case studies to analyze if there are any connections between variables. Experiences are our perceptions and encounters of the world. As for critical postmodernism. together with the structures and processes within it.2 Quantitative versus qualitative analysis Generally. In accordance to Fisher (2004).

That is why it is suggested that qualitative research should be used more often at the early or exploratory stage of a study (Silverman. In this way. 2000). 1986). 1964. 2000). 2000). Silverman. Unlike quantitative research. 1989). Both the quantitative research and qualitative research have their own advantages and disadvantages. 1975). quantitative analysis is stronger than qualitative analysis in that it can persuade readers with large-scale. qualitative research tends to focus on describing the process of how we define and measure variables in everyday life (Silverman. 3. These determine whether the research can engender 26 . both of them are not perfect in a sense that they need to serve as a complement to each other. research needs a partnership and it could be beneficial to collaborate rather than compete between the different kinds of research methods. Cicourel. As suggested by Easterby-Smith et al.3 Reliability and validity of data The reliability and validity of the data and findings are of pivotal importance to the whole research. As for qualitative research. however. Qualitative analysis. having a complete set of categorization for the events or activities described (Silverman.and quantified data can lead to valid or generalizable social facts.2. attitude (Kirk and Miller. (2002). for example. the reliability of tape-recorded and transcribed data is argued by some to be weakened owing to the possibility of missing some trivial but crucial pauses and overlaps (Silverman. Besides. 2000). suffers from the problem of ‘anecdotalism’ in which it just narrates some examples of phenomenon without taking less clear data into account (Silverman. 1956. Quantitative research surpasses qualitative in a sense that it can analyze data based on representative samples from a large population (Proctor. it is more likely to look into people’s in-depth feelings. Nevertheless. 2000). numeric data. which uses ad hoc procedures to define and measure variables (Blumer.

2000). there are as much as forty types of qualitative research in three main orientations. As pointed out by Davis and Bremner (2006). These underlie the importance of ensuring reliable methods and making valid conclusions in the research process. and the original form of the materials is unavailable (Silverman. Besides. 2006). 2000). it is found that having reliable research results is not always attributable to valid outcomes (Davis and Bremner. which are judged by different observers or by the same observer on different occasions (Hammersley. validity concerns about the truth (Silverman. This dissertation aims at finding out consumer purchasing behaviour on clothing in which their beliefs. giving an accurate account to the social phenomena (Hammersley. the research cannot be claimed valid so long as there are only few exemplary instances reported. 1992). This may affect the reliability of the research findings. qualitative research is more suitable in terms of soliciting the consumers’ in-depth responses. 3. one can replicate the same research to see whether the same outcomes are obtained on subsequent occasions. However.3 Justification of research method Different research methods should be adopted based on the nature of research. As mentioned by Tesch (1990). the findings of qualitative research are not necessarily repeatable since they reflect reality at the time of data collection. opinions and attitudes towards brand image are investigated. 27 . 1992). Hence. Reliability connotes to the consistency on the research results. As mentioned by Saunders et al.useful findings or not. This dissertation makes use of the qualitative research method and there have been some discussions on qualitative research regarding its reliability and validity. to justify reliability. (2003). While reliability is correlated to consistency. namely language-orientated approach.

2006). During the course of interviews. Although focus groups are much more effective and cheaper than interviews as one may see. Proctor (2000) notes that the usefulness of qualitative research depends heavily on the researchers’ skills. 2004). 2004). Language-oriented approach concerns the use of language and meaning of words. 1992). focus group can also be a useful kind of research method that brings together some interviewees. interviews are more controllable than focus groups in this regard. 2000). ranging from the initial stage for identifying areas to more detailed exploration. Thus. theory-building approach tries to examine the connections between social phenomena. One may argue why interviews but not the other types of qualitative research methods are chosen in this research. In descriptive/ interpretative approach. Added to this. researchers should show their ability to ask further in-depth questions based on the answers obtained. in a room to engage in a guided discussion on a common topic (Babbie. Qualitative interviews refer to the interaction between an interviewer and interviewee on a topic which needs not to follow particular order and words in questioning and answering (Babbie. researchers may find it difficult to assemble a large group of people and the control over the interviewees is minimal (Gamson. Breakwell (2006) points out that interviews are flexible in that they can be used at any stage in the research process. the thorough description and interpretation of social phenomena are the central focus. interviews are chosen as the data collection methods. For instance. Finally. say 12-15 people. as well as theory-building approach. In case of interviews. The structure of interviews lies in a continuum in which fully-structured and unstructured interviews are the two extreme poles (Breakwell. interviewers may need to probe each answer and make use of the replies for further questioning (Proctor. However. Based on the descriptive and interpretive nature in this research. 28 .descriptive/ interpretative approach.

Unlike structured interviews. semi-structured interviews are chosen in this research. These can help solicit consistent responses and hence the reliability of data can be much enhanced. it is important to develop a systematic set of questions and help the interviewees to understand the questions. It is suggested that interviews could be complemented with other types of data such as observation and diary techniques so that the data obtained can be more valid. underlying the importance human-to-human relationship of interviews (Fontana and Fry. In accordance with Breakwell (2006). interesting responses emerged during the interviews. This can enrich the data collected from the interviewing process (Smith and Eatough. Interviewees may find these kind of interviews constrained as they are not free to provide information which is important in their mind. As pointed out by Smith and Osborn (2003). researchers can follow up some unexpected. unstructured interviews do not have specific formats. interviews depend on respondents’ accurate and complete responses.4 Sampling As far as the sampling method is concerned. In addition. Being reliable does not necessarily attribute to validity but it is found that inconsistent responses may lead to certain inaccuracy (Davis and Bremner.Structured interviews are characterized by their fixed nature and sequence of questions or the fixed nature of answers allowed. like other self-report methods. 3. leaving more room for the interviewees to respond. This gives rise to the possibility of unreliable and invalid data. 2000). non-probability sampling is used 29 . 2006). Such format can enhance the sensitive and empathic facets of the findings. When it comes to the process of data collection. Among different structures of interviews. with the use of a semi-structured format. 2006). researchers tend to regard people as experiential experts on a specific topic under investigation. it is suggested that interviewers be trained for a specific study if necessary since their manner in questioning could impose an effect on how reliable and valid the data will be (Proctor. Moreover. 2000).

though a homogeneous sample has lesser degree of external validity. The criteria for judging whether they are Chinese or British customers are based on the passports they are holding together with the number of years they have lived in their home country. Student samples are used in this research because they can enhance homogeneity and it is much easier to control error during theory testing (Goldsmith. researchers tend to choose interviewees which are easier to be looked for. In this research. All of them are students aged between 22 and 28. 2005). 9 of them are master students and the remaining one is a PhD student. As mentioned by Proctor (2000). Moreover. The male to female ratio of Chinese and British samples is 1 to 1 (see Table 1 for details). 2002. This is a combination of quota sampling and convenience sampling under the non-probability sampling classifications. this can be sacrificed for a greater degree of internal validity (Carpenter and Fairhurst. 30 . 1982). 10 Nottingham University students were chosen to have face-to-face interviews. 2003). Malhotra and King. They should have lived in China or the UK for long enough time than in other places that they are regarded as Chinese or British. Unlike probability sampling which select samples randomly in a pool of population. researchers deliberately look for participants so that they are of equal distribution for comparison whereas in convenience sampling.as the tool for this research. findings reveal that homogeneous respondents can help reduce the possibility of measurement model error (Assael and Keon. in quota sampling method. Hence. non-probability sampling looks for participants on purpose (Babbie. equal proportions of British and Chinese were interviewed. 2004). Among the 10 samples. as comparisons of British and Chinese buying behaviour for clothes are investigated.

2006). As suggested by Smith and Eatough (2006). say 30 minutes.Table 1: Distribution of samples in terms of gender and nationality Nationality Sample particulars Gender Number of respondents Chinese Male 2 Female 3 Male 3 British Female 2 3. The issues relating to confidentiality and record permission were already mentioned at the time when the appointment was made. it is better to have mental prompts rather than constantly referring to the interview questions in the course of the interview. Questions 1 31 .1 Stage one In this stage. 3. After the introduction. Also.5. which are discussed in the following sections. was mentioned. As mentioned by Smith and Eatough (2006). a successful interview incorporates both general and specific questions which will move between each other fairly seamlessly. the questions were learnt by heart before the interviews.5 Interview schedule The interview is composed of three stages. leaving more room for them to think of the issue (Breakwell. There are two types of questions. so they were not covered here. the interview began with some general questions regarding consumer spending habits on clothing. Open-ended questions are preferred since they allow the interviewees to answer as little or as much as they choose. The questions may not follow the order as set in the interview schedule as the respondents will react to them differently. the main theme of the interview was introduced with the provision of general ideas about what the interviewees were expected to answer. namely open-ended questions and closed-ended questions. with the former one being dominant in the interview (see Appendix 2). The approximate length of the interview.

2 Stage two This stage covers in-depth questions about their views to clothing brand image. brand equity is regarded as the summation of brand awareness. As mentioned in the literatures. Main issues covered in the literatures in chapter 2. How much do you spend on clothing each month? 3. What is it about particular clothes that make you buy them? Questions 5 to 10 are brand equity-related questions. 1999. these can help understand their spending styles. including brand and brand equity.5. In order to explore more information from interviewees’ responses. The questions in this stage are as follows. 1998).to 3 attempt to serve as ice-breaking as the interviewees may not be prepared to answer in-depth questions at the very beginning of the interview. were discussed. probing questions were asked if needed. 4. Which categories of clothes do you usually buy? 3. How often do you buy clothes? 2. Moreover. Since this research is about the effect of brand image on consumer purchasing behaviour. further probing questions would be asked if the respondents mention something related to brand and brand equity. There are three questions in this stage and they are listed as follows: 1. Mooij. 32 . It also intends to investigate whether brand is an important criterion for consumers to choose particular products to purchase as mentioned in the literature (Doyle. Question 4 attempts to find out the criteria of clothes selection in which the interviewees consider.

Do you shop online for clothes? 12. 11. Rayport and Jaworski. Can you describe the image of your favorite brand? 10. these two questions try to figure out their purchase and post-purchase behaviour. brand loyalty and brand association (Aaker. As mentioned in some consumer behaviour models. 1993). 2003). Why do you like this brand? Question 11 asks for the interviewees’ opinions about the new emerging online shopping mode whereas question 12 is about their post-purchase actions they took towards the clothes they had purchased. How do you judge the quality of the clothes? 7. Keller. 5. What would you do if you are satisfied or dissatisfied about the clothes you purchase? 33 . 1991. purchase and post-purchase (Blackwell et al.. Do you recommend brands? 9.perceived quality. In what ways do you usually learn about clothing brands? 6. After finding out what the interviewees would do before making their purchasing decisions from the aforementioned questions. These questions are to find out whether brand equity is as important as what has been noted in the literatures. 2006. there are three stages for purchasing products or services. including pre-purchase. Do you regularly buy the same brand of clothes? 8.

3. possibly attributing to important research findings (Atkinson and Heritage. The production and the use of transcripts are essential research activities that they involve close. 3. They lasted for approximately 20 to 30 minutes. 3.7.6 Administration The interviews were conducted in the places such as rooms in the student accommodations or common areas in the university where the interviewees felt comfortable to answer the questions. 1984). 2004). The interviews were then transcribed. the interviewees were asked to write a sentence which starts with the words ‘Brand is’. depending on the interviewees’ familiarity to the questions and their willingness to provide more fruitful responses. After the interviewees have finished writing the sentence.1 Grounded theory and its relationship to qualitative data analysis Grounded theory is one of the important concepts suggesting how researcher conducts their research. It focuses on 34 .3.5.3 Stage three In the last stage of the interview.7 Analysis strategy This section introduces the concept of grounded theory and the use of within-case and cross-case analysis as the strategies for analyzing the research data. themes. The processes were recorded with the use of MP3 player with the approval from the interviewees so as to facilitate the subsequent analysis. repeated listening to the records which often reveal some unnoted recurring features. This serves as a summary of how interviewees perceive brands by providing their own definitions which may be similar or different from what is said in the literature. and common categories from observational data (Babbie. it attempts to derive theories based on the analysis of patterns. Originated from two socialists Glaser and Strauss (1967). they would be thanked for providing their valuable time to attend the interview.

maintaining an attitude of skepticism. As mentioned by Strauss and Corbin (1990). re-coding. which can enhance the validity and reliability of the data (Babbie. Grounded theory does have some impact on the qualitative research. it demonstrates some main strategies of qualitative inquiry that contain creative interplay of theories and methods during the integrated process of social research (Henwood and Pidgeon. 2004).. 2006). 2002). based on grounded theory. In addition. The importance of research procedures is heightened in the grounded theory. cataloguing concepts. namely within-case and cross-case 35 . 2006). According to Easterby-Smith et al. interviews can be analyzed in two distinctive but interrelated ways. as well as following the research procedures. provided that they follow three rules.2 Within-case and cross-case analysis As mentioned by Miles and Huberman (1994). 1993). conceptualization. one of the benefits of grounded analysis is that qualitative research structure has first been derived from the data. researchers could be both scientific and creative at the same time under this theory. These imply the seriousness of such theory in interpreting data and provide the basis for analyzing the ten interviews conducted. linking and finally re-evaluation (Easterby-Smith et al. (2002). these could explain why grounded theory has gained much popularity in recent decades (Henwood and Pidgeon. leading to further analysis of themes. including familiarization. especially the use of systemic coding.different ways to code data (Dey. patterns and categories. There are seven stages for grounded analysis in total. They include periodically stepping back and asking. Besides.7. Hence. 3. qualitative data as well as interpretative thematic analysis of the qualitative data. methodology skills can be developed in a number of areas such as handling and analyzing of large volumes of ill-structured. reflection.

analysis. In this dissertation, the interviews conducted were investigated based on these two approaches. The summary of these two approaches is shown in Figure 1.

Within-case analysis

Listening to tape and producing a transcript

Coding the transcript

Analyzing data with tables in codes and quotes

Looking for patterns from similar and different responses

Creating tables based on responses from interviewees

Cross-case analysis

Figure 1: Overview of analysis

3.7.2.1 Within-case analysis During the interviews, notes were first jotted down and then the summary of each individual interview was made after listening to the MP3 recorder for the sake of keeping the fresh memory of the interview content. A full transcription of each interview (see Appendix 3) was made after the completion of the whole interview process. After finishing the transcription, the main ideas of the interviews were summarized and presented in form of tables with codes like ‘+’ standing for interviewee who has mentioned this idea, whilst ‘-‘ connoting to a negative response to the question. Some quotes from the answers would be

36

illustrated for explanation if necessary.

3.7.2.2 Cross-case analysis Cross-case analysis aims at looking for convergences and divergences in the data, recognizing ways to account for the similarities and differences of the respondents (Smith and Eatough, 2006; Smith and Osborn, 2003). Each interview was analyzed in the same way as mentioned in the within-case analysis. Then the patterns emerged were analyzed based the several tables in different themes.

3.8 Summary In this chapter, the methodology used in this dissertation has been justified and explained. Qualitative semi-structured interviews have been chosen as a mean to collect data since they are found to be more appropriate for soliciting responses in relation to attitudes, opinions and feelings. Besides, the sampling method was covered. In the course of data collection, the combination of convenience and quota sampling was being used. In addition, the schedule of interview was discussed with a view to providing some general ideas about the underlying reasons for asking such questions. The data collected would be analyzed using the methods of within-case and cross-case analysis. The research findings will be presented and discussed in the next chapter.

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Chapter 4 Research Findings and Discussion
4.1 Introduction This chapter aims at presenting and discussing findings obtained from the interviews concerning the effect of clothing brand image on consumer purchasing behaviour. As mentioned in chapter 3, 10 people, including 5 British and 5 Chinese were interviewed. Each interview was recorded and transcribed for the purpose of analysis in this chapter.

As far as the analysis is concerned, it will be based on the most pertinent quotes, which reveal the viewpoints from the British and Chinese respondents respectively. According to Easterby-Smith et al. (2002), qualitative researchers need to communicate the findings in an honest and systematic manner, disseminating the richness of the findings and hence the experience of the researchers. In addition, the analysis should be open to verification as far as possible so that the others are free to repeat what has been done and check the conclusions (Breakwell, 2006).

The chapter consists of three sections in which the respondents’ backgrounds, the effect of brand image on them and also their opinions of brand are presented and compared.

4.2 Backgrounds of respondents All respondents are students from the University of Nottingham, with nine of them being master students and one of them being a PhD student. Their ages range from 22 to 27 and the male to female ratio is 1 to 1.

The first three questions try to solicit the interviewees’ response about their clothing spending habits, asking about their shopping frequency, money spent
38

normally I buy clothes 4 times a year (for each season). One of the respondents revealed that he preferred buying clothes at special occasions like seasonal discounts so that the prices can be much more affordable. This could probably be explained by the findings mentioned in chapter 2 that consumers’ emotion is one of the determining factors for buying clothes (Berry. many respondents revealed that they buy clothes at a regular interval. maybe one item every couple of month. 2002). These are in line with the literature that students spend less than the other groups like working class as far as clothes purchasing is concerned (HKTDC.” Narinder.on clothes and also the types of clothes they purchased. 27. In England. British. Female “…Maybe not often recently because I have not got a lot of income for clothes.” Mark. Generally. so I’ll buy them when I need them…probably. I will buy clothes if there are discounts. maybe 3 times a year. let’s go’. 24. One of them was slightly different in that she indicated that she is an impulsive buyer and hence she would buy clothes based on her moods and feelings at the time of purchase. Chinese. ranging from every week to three or four times a year.” Hannah. British. Male “In China. “I’m a sort of impulsive buyer…’Oh gosh! I really need to buy some clothes now. quite rare. “…This year…not at all (buying clothes). Male 39 . Because I have been poor. 23. British. some of them pointed out that their financial status would have an impact on their frequency of buying clothes. Female Besides. 23. 2000). buy every 4 to 5 months. But before that.” Kevin.

2007). with more emphasis being placed on the comparisons between British and Chinese consumers so as to provide new insights for further development of brands in the clothing sector. 1991. the reasons why people buy them vary. “Probably. Whether brand is a determining factor is 40 . There could be two identical clothes in the world. it varies anywhere between 50 to 250 pounds. 4. Sometimes. targeting to buy clothes in medium to high price ranges. it does not really mean that males have less spending power. It could be as simple as they are cheap and good looking or they are brand-named.1 Significance of clothing brands on consumer purchasing decisions As mentioned previously in chapter 2. South and Spitze. as well as consumers (Aaker. 1993).3 Effect of clothing brand image on consumer buying behaviour 4. One of the male respondents revealed that he would spend about 50 to 250 pounds for clothes each time. 1998) and hence it could have a beneficial or detrimental effect on customers’ buying decisions (Yasin et al. As mentioned in chapter 2. brand is important for product development in that it can be instilled in consumers’ minds (Mooij. More male than female respondents manifested that they would buy clothes in medium or above price ranges. 24.. brand names can add tremendous value to the products. more than half of them were fond of buying clothes in the medium or high price ranges. It really gets a large variation. I buy lots of clothes and it lasts me for half a year…” Neil. British. 1994). 1999. Keller. Male The above quotes illustrate that clothes purchasing behaviour varies from time to time and from person to person. however. In the coming section.3. retailers. Although it is mentioned in the literature that more females would like shopping than males (Dholakia.When asking about the price range of clothes. whether brand image would affect clothes purchasing behaviour is investigated.

Suitable Jovi Chong Vivian Li Vanessa Fang Alick Wong Kevin Fang Key + + + + + + + - + + + + + + + + + + + + + + + + + + Pleasant. Non-label Non-advert Hannah Smith Mark Morrison Neil Bowley Narinder Sandhu Michael Kosciukiewicz + + + - - + + + + + + + + + + + + + + + Functional use (Sports) Personal need Table 3: Determining factors for clothes purchasing (Chinese respondents) Reason Name Brand Country of origin Advert Quality Style Price Others Comfortable.examined in question 4.or words in black: Initial response without prompt. The columns named ‘country of origin’ and ‘advert’ would be discussed in later sections. +/. The results from both British and Chinese respondents are illustrated in Tables 2 and 3 accordingly. Table 2: Determining factors for clothes purchasing (British respondents) Reason Name Brand Country of origin Advert Quality Style Price Others Comfortable. Intuition +/.or words in blue: Response with prompt 41 . in which the respondents were asked about the reasons of buying particular clothes.

British. In this regard. Male “Well. Some of the UK respondents revealed that they look for brand names in buying clothes. Well. 2002) seem also applicable to the UK respondents. I wouldn’t buy something because it’s from H&M or because it’s from ZARA. but I do not particularly look for brand names. I wouldn’t specifically buy it because it’s from there. Actually. 1991). If I have good experiences with something. British. I probably buy again. style and price as some of the determining factors for buying clothes. 24. “Yes.” Mark. Female 42 . Because I know it a little bit good quality or that it’s going to be last well or perform well. They are probably the shops I like. Moreover. all respondents from both nations regard quality. nine out of ten respondents had not provided immediate answer to question 4 regarding this issue until prompt was given. When it comes to the effect of brand on buying clothes.” Hannah. I bought it (she points at her top) yesterday from NEXT. two UK interviewees stated that brand names do not initiate them to buy during their shopping. 24. 23. in which one of them highlighted the importance of past shopping experiences as mentioned in the literature (Aaker. Male “Never. However.” Neil.As observed from Tables 2 and 3. British. the findings from literature that Chinese find these three as important criteria for buying clothes (HKTDC. the British and Chinese interviewees showed some divergent viewpoints. I mean I will buy clothes from a shop.

it seems that brands are more likely to have an impact on Chinese than British interviewees. I bought some big brands like designer labels.All Chinese respondents found that brand is one of the key factors for them to consider when buying clothes. I changed my purchasing habits to some cheap stuff like Primark. 2005). Female Based on the above findings.. H&M and Dorothy Perkins…It’s quick for me to dislike the clothes that I bought. and buy more clothes to change. like medium. 4. But recently. One of them mentioned that reputable brands in medium to high price ranges connote to better quality and cutting. In addition. one of them pointed out that brands can help change her personal style. For some T-shirts.” Jovi. if I buy cheap ones. Fennis and Pruyn. 24. “I do think most of the brands. 26. It can be in consistent with my changing look and just lower the cost.2 Brand awareness As mentioned in the literature. do have better quality than cheaper brands. I can use less money. Chinese. I think they mostly get better cutting and better quality. 1991). Chinese. 1999. This issue was examined through asking the question ‘In what ways do you usually learn about clothing brands?’ There are mainly four ways for the respondents to learn about the brands. Female “Yes. it costs me too much.3. brand can make potential consumers aware of the products (Aaker. which is coherent with the literature that brands are used to highlight personality under different circumstances (Aaker. 2006). as well as quality (Roman et al. So.to high-priced brands.” Vanessa. including 43 . so I have more faith in those brands for their clothes. The UK respondents tend to buy clothes they like but not merely because of the brands. This is consistent with the literature that brand-named products can be served as a guarantor of reliability. if I buy too many big brands.

2007).advertisement. Among these respondents. Internet From shops From shops Table 5: Ways to learn about clothing brands (Chinese respondents) Name Jovi Chong Vivian Li Vanessa Fang Alick Wong Kevin Fang Key +/. two of them 44 . 1986. with the number of Chinese respondents outweighing British. Some of the UK and Chinese respondents did regard it as one of the methods to know the brands. internet and shops.. The results are shown in Tables 4 and 5.. Table 4: Ways to learn about clothing brands (British respondents) Name Hannah Smith Mark Morrison Neil Bowley Narinda Sandhu Michael Kosciukiewicz Advert Peers Others + - + + + From shops From shops.or words in blue: Response with prompt Advert Peers Others Internet + + + + + + + Internet Internet From shops Advertisement is a powerful tool for raising brand awareness (Mackenzie et al. +/. peers. Tsai et al.or words in black: Initial response without prompt.

they are familiar faces. 23. Zidane (is very memorable)…because I know them through their sports achievement. 1978) and enhance attractiveness (McCracken. During the game break. on the street…they (advertisers) put posters in the public areas. Female “TV. 24. Chinese. Male “I guess it does (have an effect) on subliminal basis. similar number of Chinese and the UK respondents agreed that it does have impact on their purchasing decisions.” “The adidas ‘impossible is nothing’ advert with leading sportsmen like Michael Jordan. David Beckham. so they associate themselves with brands. 1989).” Neil. 23. British. they (basketball players) will show up. Chinese. advertisements in the shopping mall.” “I used to play basketball and so I used to watch NBA games. Lance Armstrong. he was the representative of adidas previously…” Vivian. Male As far as peers influence on clothes purchasing is concerned.” Kevin.mentioned that they became more aware of the brands through the celebrities in the advertisements. “It (Advertising) is important because the brand image is built up so that you will choose (to buy them). and it’s easy to make connections. Like Coby Bryrant. 45 . Marketing people may affect me someway. which confirms with the literature that celebrity endorsement can lead to product credibility (McGuire. you know.

Chinese. 46 . I will consider them. 4 British interviewees revealed that they became familiar with the brands through shop visiting.“Maybe they (my friends) buy very nice clothes. 24. that’s cool. when I go shopping next time. 23. Male “If I am training and I see a friend wearing a new T-shirt or something. Male Other sources for raising brand awareness like internet surfing and shop visiting are also prevalent among Chinese and British respondents. “How do you judge the quality of the clothes?” Their attitudes towards country-of-origins of clothes were also solicited from the follow-up questions. in which interviewees were asked.” Kevin.3 Perceived quality The issue of perceived quality was investigated through question 6. So. and from my mind.” Neil. British. they are nice to put them on. while 4 Chinese interviewees got their brand information via internet surfing.3. I will ask them what the brand is…my brother bought a Helly Hansen sportswear. The findings are illustrated in Tables 6 and 7. 4.

There are no significance differences between British 47 . price and performance. in which these criteria are important for consumers in judging product quality (Aaker.or words in black: Initial response without prompt. Most of them could mention these judging criteria at once. colour. followed by style. 1991). durability. nine out of ten respondents regard materials as one of the criteria for judging clothes quality.Table 6: Criteria for judging clothes quality (British respondents) Criteria Name Materials Style Colour Durability Country of origin Others Hannah Smith Mark Morrison Neil Bowley Narinder Sandhu Michael Kosciukiewicz + + + + + + + Performance Price + - Table 7: Criteria for judging clothes quality (Chinese respondents) Criteria Name Materials Style Colour Durability Country of origin Others Jovi Chong Vivian Li Vanessa Fang Alick Wong Kevin Fang Key + + + + + + + + + + + + + - +/. +/.or words in blue: Response with prompt As shown in Tables 6 and 7.

so the countries don’t really affect it.” Michael. France or Italy.” Jovi. British. France Italy. For buying Puma shoes. “In some of the countries like Japan. France No comment No comment No comment Countries with lowest quality No comment No comment No comment No comment No comment 48 . Female “It should all be good quality if they have a brand name on it because it’s what the brand name stands for. I expect Puma quality basically. Regarding country of origin. they represent better quality.and Chinese respondents. 3 Chinese respondents found that it would have an effect on the clothes perceived quality. Chinese. Two Chinese interviewees pointed out that country of origin is correlated with quality. 22. 24. Table 8: Perception towards countries which produce clothes with highest and lowest quality (British respondents) Countries Name Hannah Smith Mark Morrison Neil Bowley Narinder Sandhu Michael Kosciukiewicz Countries with highest quality Italy. The results are listed in Tables 8 and 9. country of origin seems not to have an impact to the UK respondents on perceived quality. Contradictory to the literature. Male When further question was asked about the issue ‘Which country’s clothes do you think they’re of highest/ lowest quality?’ British and Chinese respondents showed divergent views.

Malaysia. Italy No comment Korea. Denmark Less developed countries No comment China As shown in Table 8. they should meet the required quality. British.. 2004). 22. many of them mentioned that France and Italy can produce clothes in high quality. Because I know from every country. 24. Male For those who can tell the names of specific countries. only Chinese respondents made comments on countries which make clothes in the lowest quality. South Africa Vanessa Fang Alick Wong Kevin Fang France. US. Thailand. Italy China. These findings can be explained by the literatures in that China does not have influential brands with phenomenal quality (Delong et al. produce poor quality clothes. 3 of the Chinese respondents could mention that some less developed countries. they show up the same quality standard in all countries. Italy Countries with lowest quality China. just a few British respondents try to provide the names of specific countries. from Thailand.” Michael. including China. However. some South American countries Vivian Li UK. Male “They suppose to all be the same.” Neil. India. If Puma gets its stuff from China. “I don’t have some preconception about it. you can buy good or bad clothes. France. British.Table 9: Perception towards countries which produce clothes with highest and lowest quality (Chinese respondents) Countries Name Jovi Chong Countries with highest quality Japan. 49 .

one Chinese interviewee specifically pointed out different countries should have their competitive advantage in either production or design. if I consider some basic ones. 8 and 12 in which the respondents were asked whether they buy the same brands regularly and also if they recommend brands to the others. Actually. If it’s about big brands.4 Brand loyalty The issue regarding brand loyalty was investigated through questions 7. The results are illustrated in Tables 10 and 11. Chinese.3.“I think the UK and US have top brands. or some of the developing countries. Lowest (quality) maybe China. maybe it’s the reason. I think those made-in-China are something good. Female 4. I will prefer France or Italy ones. China don’t have very famous brands.” Vivian. “China is good at manufacturing and Italy and France are good at design.” Vanessa. Italy as well. 23. 1997). Chinese. This is in line with what has mentioned in the literature that China is proficient in production and hence many foreign investors would like to produce their already-designed products there (Cui. Female Nevertheless. 50 . 26.

recommend brands to friends or relatives. whereas the others think they need to take other factors like price and style into consideration and hence they do not buy the same brands regularly. For those who buy regularly from the same brands. The quotes of regular buyers are shown as follow: 51 . and also hold the club cards of their favourite stores than the UK interviewees. more Chinese respondents tend to buy the same brands.Table 10: Clothes purchasing habit (British respondents) Name Hannah Smith Mark Morrison Neil Bowley Narinder Sandhu Michael Kosciukiewicz Regular buyer Recommend brands Club card owner + + - + - - Table 11: Clothes purchasing habit (Chinese respondents) Name Jovi Chong Vivian Li Vanessa Fang Alick Wong Kevin Fang Regular buyer Recommend brands Club card owner + + + + + + + - + + + + As observed from Tables 10 and 11. they pointed out that they are quite satisfied with the clothes they had purchased.

there are quite many. British. 24. CEU and Vertical Club. Chinese.” Jovi.the certain shops that I sort of rely upon…. 23. 26. Male Surprisingly. Topshop and All Saints.’” Vanessa. I like Fred Perry.“I do have a few brands that I prefer. for examples. 24. British.. so I will buy them more often.” Mark. There are casual wears good for everyday dress and they are of reasonable prices. They have quite a lot of varieties of different design for me to choose from. I will tell my friends. Chinese. I will tell them. say ‘Go ahead! They are really good. In Hong Kong. Female “I just like it. Female “If it is excellent performance and if someone asks me.” Neil. four respondents cited that they would recommend brands as long as they are good. none of the UK respondents have any clothing club cards even though the shops take this chance to reward their loyalty in terms of discounts 52 . 23. “I will if I visit some shops and they have good stuff. The Diesel jeans fit me well. British. Topshop’s price is affordable and also I like the style from All Saints” Narinder.” Vivian. Chinese. In the UK. Female “I reckon the design fits me and these brands have high quality which is what I’m looking for.. Male “(I like buying from) Diesel for jeans. Female As far as brand recommendation is concerned. 27.

we need not apply for the loyalty cards.as cited in the literature (Aaker. 2007). Female “I think it’s casual and good quality.” Narinder. Chinese. it takes time to apply for it and maybe I will not spend much money on the same shops…I tried to apply House of Fraser and M&S (loyalty cards). The quotes for some non-club card owners are shown below: “No.” Vanessa. “I like something that is simple and good for casual and everyday wear. they always make them like credit cards and I don’t want to have one more credit card. Both the British and Chinese respondents managed to recall some positive connotations of their favourite brands. it is examined through questions 9 and 10 in which interviewees were asked about their favourite brand images. 26. Female “Because we have student cards and we can enjoy the offer. Female 53 . Chinese. 23. It fits my age and my occupation as students. It’s not stylish but it is well made. That’s why I don’t apply for it. 24. Sometimes. not so complicated design” Jovi. Store cards are dangerous. British. Vivian. Female 4. Chinese. store cards try to get more money from me when I don’t have more. The price is acceptable. 1991).3. Some of them did mention the drawbacks of applying these cards. 27. These findings confirm what has mentioned in the literature that associated brand images can help enhance the value of brands (Yasin.5 Brand association Regarding brand association.

3. the respondents were asked if they had shopped online for clothes in question 11. 2002). Chinese. I prefer very colourful image. For T-shirt. For jeans.” Kevin. 24. it’s a kind of like casual clothing. 27.” Vanessa.” Mark. like grid shirts. 54 . 24.6 Consumer buying behaviour It is found in the literature that internet shopping is gaining its popularity among consumers (Dholakia and Uusitalo. and they look good. British.” Narinder. 23. coloured fabrics…it’s a sort of a bit unusual.“They do something stylish and good quality…sometimes good offer. usually cotton…” Hannah. alternative sports. I prefer blue jeans. I prefer some simple image. Male “60s hippie. Chinese. British. 22. 23. Male “For Topshop. Male 4. British. Female “It’s just sort of reasonably well-priced and sort of good quality. For shirts. not like football. Female “Basically. Male “Simple. crickets but skiing and snowboarding and surfing…” Michael. 27.” Neil. 26. In order to investigate this issue. they work well. British. khaki style…quality is good. British. All Saints is a bit more innovative.” Alick. Male “They are practical. Chinese. Female “’Simply Me’. fits my age.

Surprisingly. Chinese. but I don’t buy online. Chinese. 22. One of them mentioned the poor internet security while the others revealed that they could not try the clothes before paying for it. right size as well” Vivian.” Kevin. 23. nine out of ten interviewees expressed that they had not bought clothes via the internet due to several reasons. 24. you can buy it online. some of them can point out the positive aspects of internet shopping. including the varieties of choices. If you can’t find (suitable clothes) in the markets or in the shops. 27. lower prices and informative websites. The clothes online are cheap.” Narinder. just like the clothes from the markets. To be honest. Male 55 . Female “I like fitting. I am a little bit fat and if I put on it. “No. try on to see if it is fit probably.” Michael. not right colour. British. “For clothes. Female Even though some of the interviewees do not shop online for clothes. I’ll have a look and compare prices. These signify the fact that online shopping for clothes is not impossible but something need to be done to improve it as far as the problems of fitting before purchasing and online security are concerned. 23. Female “Not really. Chinese. I will consider maybe it is not safe to shopping online. but I know many people do. Male “I don’t buy online. no. Because I can’t try the clothes to see if they are suitable or not” Jovi. British. I can see how it looks like…so I never buy clothes online.

4 Results In the last question. 24. 23. almost everything is quite good.” (It means brands are not easy to be broken up. Chinese. but it represents the taste and quality of them.” Vivian. 23. The quotes below show their perceptions towards what brand is in their mind. Chinese.” Kevin. Female 56 . good quality and good prices. a way for companies to keep consumers back to spend their money.” Alick. It is good. Chinese. Male “Brand is just like the name of people. 26. Female “Brand is not a paper bag. British. Female “Brand is an important but not decisive indicator for my choice of shopping. 27.) Vanessa.“(Shop online) Sometimes. Female “Brand is something difficult to understand. These are what internet offers. and I’m not fond of popular ones!” Hannah. Chinese. 24. respondents were asked to provide their comments on brand. 26. Male “Brand is a way for people to identify each other. It may not be the spirit of clothes. Female 4. The only thing is that sometimes the delivery fee is not that cheap.” Vanessa. maybe one or twice a month. Chinese. “Brand is something that adds value to clothing but not a must” Jovi. Chinese.

” Mark. Male “Brand is not unimportant to my decision making when buying clothes. British. 57 . respondents’ backgrounds were introduced to provide some thorough understandings on their clothes purchasing habits. 23. 22. British. British. Female “Brand is the identity of a product or service. mainly focusing on the four dimensions of brand equity. 27.” Neil. Some of the responses from interviewees were quoted and analyzed so as to highlight the important findings for further brand image development. that a brand can be a powerful draw for many shoppers. I realized.” Michael. 24. British.5 Summary This chapter presented the findings from the interviews of both British and Chinese respondents. manufacturer. Then it came to the analysis and discussion of interviews’ findings to look for any similarities and differences between British and Chinese respondents. Male 4. Male “Brand is the label a company use to market/ advertise them with. however.“Brand is not something I would follow because of the name. My clothes purchased tend to be based on the individual garment. rather than the designer. At the beginning of the chapter.” Narinda.

However. 5. style and price as their most important criteria for choosing clothes. they cited that what they liked is more important. It is then followed by the research limitations and recommendations for further research. 58 . This chapter will provide an overview of the research findings. They are presented under each sub-section as shown below. this chapter draws conclusions on what has been analyzed and discussed.2 Conclusions The findings in chapter 4 do have some implications for the development of brand image.2. Our findings suggested that all British and Chinese respondents regard quality. In addition. It was found that there are slight differences between the Chinese and British consumers in terms of their attitudes towards brand equity. with the inclusions of similarities and differences between the British and Chinese consumers. providing insights for comprehending consumer purchasing behaviour and further investigations.1 Introduction Based on the research findings in chapter 4. 5. For those British respondents who did not look for brands when purchasing clothes. more Chinese than UK respondents expressed that brand is important for them to choose particular clothes to buy. brand is one of their considerations. The comparisons were made between the British and Chinese respondents’ purchasing behaviour throughout the last chapter.Chapter 5 Conclusions 5.1 Significance of clothing brands on consumer purchasing decisions The determining factors for clothes purchasing have been examined.

if brand-named clothes can incorporate the other criteria the consumers are looking for. when it comes to the country of origin of clothes. 5. colour. 5. However. consumers think of the other criteria as well. In general. price and performance.As revealed from the above findings.2.2. whereas British respondents tended to know the brands through on-the-spot purchase in the shops. none of the UK respondents thought it would affect their perception of clothes quality whereas some Chinese respondents had cited that some countries connoted to better quality. More Chinese respondents expressed that they had been influenced by advertisements and internet than British interviewees. followed by style.3 Perceived quality The findings suggested that most respondents tend to judge the clothes quality by looking at the materials. the brands need to become more aware among the consumers. it could enhance the chance for consumers to buy the clothes. There are no significant differences between British and Chinese respondents regarding these issues. some respondents from both nations cited that they had been affected by celebrity advertising in which they could associate the brand image with the celebrities’ images.2 Brand awareness To increase the publicity. for example. internet and shops. That is to say. peers. respondents tend to know the brands through advertisements. Nevertheless. From the findings. In addition. brand can have a value-adding function in that some respondents are fond of particular brands. these methods for spreading the brand image are commonly employed by both British and Chinese respondents. many Chinese respondents had the preconception that China and 59 . In terms of advertisements. durability. famous sportsmen can be attributable to good sportswear performance.

other developing countries produce clothes in poor quality. From the findings.2. some respondents did reveal that they are frequent buyers of the same brands and also recommend brands to their friends and relatives.. however. As brand can provide guarantee of quality to consumers. 5. by working on the brand development. This brings out an important issue that Chinese brands should get rid of their poor image on perceived quality at least to the Chinese themselves. such perceptions may be attributable to their loyalty towards the brands (Aaker. 2004). However. This coincides with the findings by Keller (1993) that consumers are attracted by the signal when they consider buying particular product. 1997). including the product features. prices. Also. 60 . Such discrepancies may be because the UK respondents tend to buy clothes from more independent stores which are less likely to offer loyalty cards. styles. it is good at manufacturing (Cui. 1991). while most of the Chinese respondents had. regardless of the nations the respondents belong to. whereas they did think that clothes from Italy and France normally confer to better quality. functions etc.2. none of the UK respondents cited that they had had some loyalty cards from clothing shops. 5. the British respondents did not have strong feelings about where the clothes come from. Some characteristics of the brands in which they are fond of were mentioned. China does not have influential global clothing brands (Delong et al. However. there would still be chances for China to produce well-perceived quality clothes. All respondents could recall some positive aspects of their favourite brands at once.4 Brand loyalty This aspect of brand equity is important for the development of customer base and encouraging repeat purchase.5 Brand association The association between brand and memory of respondents was investigated.

some respondents cited that online shopping is good for its informative websites. Added to this.3 Limitations During the course of research. online security is also a matter of concern. qualitative research can not provide representative samples from the target population even though they can detect 61 .6 Consumer buying behaviour Consumers can shop for clothes via different channels. time and also interpreting skills. One of the obstacles for online clothes purchasing is that the consumers can not try on the clothes to see if they are fit or not. the retailers should be more vigilant in the design of verification system.The establishment of such positive images can help enhance the brand values and there are no significant differences between the British and Chinese respondents in this regard. something should be done on the aforementioned drawbacks. various choices and cheaper prices. 5. Internet shopping is gaining its popularity (Dholakia and Uusitalo. In terms of fitting. There are three limitations regarding the sampling method.2. not to divulge personal information to unknown third parties. whereas the shoppers need to be aware of the login procedures. As far as sampling method is concerned. For online securities. In order to make it more prevalent for clothes shopping. Most of the interviewees expressed that they had not bought clothes through the internet. However. 2002) but the findings suggested that buying clothes online was not that common among the respondents. and whether online shopping for clothes is popular among the respondents from both nations was examined. several limitations were found to hinder the overall accuracy of the findings. 5. the details of the size and materials should be listed on the website to reduce the chances of buying wrong clothes.

minor problems that are not obvious in a quantitative study (Proctor.4 Implications This dissertation attempts to find out the effect of brand image on consumer purchasing behaviour. Such discretion of choosing samples may introduce a source of bias since there is a possibility to omit some types of people. During the interviews. 2000). Finally. having a propensity of getting deviated results. In selecting the students. Students were used as the subjects for investigation and they tend to be more susceptible to the views. whether the brand is influential or not depends on how it is perceived. for instances accent. ideas and products of other cultures than older people (Netemeyer et al. This is the author’s second time to do the dissertation and the aspects like nervousness and lack of experiences can also be regarded as some of the limitations for this dissertation. 1991). interviewers’ questioning skill is also one of the determinants for answer accuracy. the responses from the in-depth interviews can be subjected to researcher’s effects. especially for those who are difficult to contact (Proctor. The dissertation was confined to finish within the summer term which lasted for 3 months. 5. Interviewers may ask leading questions that distort respondents’ answers (Levy and Weitz. In terms of time. since in-depth interviews were chosen to be the method of data collection.. As long as more time is allowed. including the skills of handling follow-up and probing questions (Proctor. 62 . the combination of quota and convenience samples was used. 1992) and data obtained are influenced by the interviewers’ manner. more samples could be gathered so that it could enhance the overall conclusiveness of the interviews. the characteristics of the interviewers. In addition. 2000). There are numerous brands around the world. the number of samples interviewed is limited. will have an effect on the interviewees’ willingness to participate and their nature of answers. gender and age. however. 2000).

Chinese brand developers should put more efforts on quality control 63 . marketers can devise different reward methods in different forms such as discounts. marketers should make use good of the traditional channels like advertisements and word-of-mouth and devise new methods to communicate with customers.Therefore. This provides an important insight that Chinese customers should get rid of their negative perceptions towards the clothes quality. Such positive connotations are achieved through working closely on brand awareness. From the findings. having mentioned that customers judge the quality mostly based on the factors like materials. In addition. In terms of brand awareness. marketers can think of relevant strategies. it is of utmost importance to keep the customers’ positive perceptions towards the brands so that the chances for repeat purchase would be increased. As far as perceived quality is concerned. perceived quality and brand loyalty. brand loyalty and brand association. namely brand awareness. To reward loyal customers. style. durability. aiming at finding out their similarities and differences in the consumer purchasing behaviour on clothes. four different areas were investigated. manufacturers together with retailers need to join hands to produce better clothes for the customers to choose from. This dissertation highlights the comparisons between British and Chinese. the investment in brand loyalty could enhance the chance of repeat purchase and broaden the customer base. price and performance. Under the premise that brand is regarded as equity for marketers. the study of brand can provide an insight for further brand development. As for brand association. perceived quality. owing to the fact that consumers will buy clothes after they have known them well. colour. Through understanding how customers behave in these four aspects. some Chinese respondents have negative perceptions towards clothes quality produced from China and other developing countries whereas their British counterparts do not have such strong feelings.

other kinds of research methods such as focus group and even some quantitative research methods could be used so as to provide findings from different perspectives.with a view to establish some strong national clothing brands among themselves. since famous clothing brands are not uncommon in such developed country. have done. like supermarkets. in addition to semi-structured interviews. It is hoped that Chinese can have some influential global clothing brands by doing so. 2002). For instances. More samples should be interviewed as long as time and money are not constraints. could 64 . It is important to make improvement in the further research to provide more fruitful and representative findings. More interviewers could be hired and trained to collect as much data as they can. Further research could also be done on comparisons between some other countries’ consumers in which they are found to have significant impact on consumer behaviour. This could provide much more conclusive results. Other sampling groups. it should be more aware of the marketing strategies to enhance the overall brand equity.5 Recommendations for further research Although the findings from this research are interesting and useful as one may think. This may change the buying attitude that Chinese are now confined to buy luxury clothes produced in the foreign markets (HKTDC. Marketers could consider the feasibility of getting this idea widespread in the clothes retailing industry as other retail sectors. for instance working class. 5. The use of club cards was found to be more common among Chinese than the UK respondents for buying clothes. For the UK. it could think of making online clothes purchasing more popular and also introducing varieties of benefits to reward loyal customers. there are several limitations as mentioned in the previous section. Besides.

By taking the above recommendations. exploring the research to a higher stratum as far as brand development is concerned.also be investigated since they may provide entirely different results as what have been obtained from the student samples. 65 . researchers could be able to get more representative and deeper findings from different perspectives.

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S.Korea U. Germany Switzerland Spain Germany S.S. U.S.S. U.S. U. U. U.S.S. U.S.S. Germany France U.S.S. U.S.S.S.S.S. U. U.S. Japan S.S.S.S.S. France U. U.S. Switzerland U. Netherlands Bermuda U. Germany Japan U.S.S. U. U.S. France U. U.S. U. Japan Britain S.S.com Pizza Hut Danone Caterpillar Motorola Kodak adidas Rolex Zara Audi Hyundai BP Panasonic Reuters Kraft Porsche Hermes Tiffany & Co.S. Sweden Switzerland Switzerland Germany U. Hennessy Duracell ING Cartier Moet & Chandon Johnson & Johnson Shell Nissen Starbucks Lexus Smirnoff LG Bulgari Prada Armani Burberry Nivea Levi Name Nintendo Country Japan U. U. Finland Japan U. U. Japan U. U. Switzerland U.S.S. U. U. U.Korea Italy Italy Italy Britain Germany U. U.S.S.S. Netherlands France France U.Appendix 1: The 100 Top Brands 2006 Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Microsoft IBM GE Intel Nokia Toyota Disney McDonald Mercedes-Benz Citi Marlboro Hewlett-Packard American Express BMW Gillette Louis Vuitton Cisco Honda Samsung Merrill Lynch Pepsi Nescafe Google Dell Sony Budweiser HSBC Oracle Ford Nike UPS JPMorgan SAP Canon Morgan Stanley Goldman Sachs Pfizer Apple Kellogg Ikea UBS Novartis Siemens Harley-Davidson Gucci eBay Philips Accenture MTV Name Coca-Cola Country U.S.S.S. U. France U.S. Germany U.S.S.S.S. France U.S. Rank 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 Gap L’Oreal Heinz Yahoo! Volkswagen Xerox Colgate Wrigley KFC Chanel Avon Nestle Kleenex Amazon.S. France U.S.S. Britain U. U.S. U. Britain Japan U. U.S. (Data adopted from Business Week (2007)) 79 .Korea Britain Japan Britain U.S.S.S. Italy U. U. Germany U. Germany U.S.

Why do you like this brand? 11. Do you regularly buy the same brand of clothes? 8. What is it about particular clothes that make you buy them? 5. How do you judge the quality of the clothes? 7. What would you do if you are satisfied or dissatisfied about the clothes you purchase? 13. Which categories of clothes do you usually buy? 4. In what ways do you usually learn about clothing brands? 6. How much do you spend on clothing each month? 3. Can you comment on what brand is to you? (Note: Further probing questions would be asked after each of the above question if necessary) 80 . How often do you buy clothes? 2. Do you recommend brands? 9.Appendix 2: Interview Questions Name: Course: Nationality: Age: Year of study: Year of living in your home country: 1. Do you shop online for clothes? 12. Can you describe the image of your favorite brand? 10.

Summer clothes are cheaper than winter clothes. Kevin: Yes. Chris: So you buy clothes less frequently in the UK. In England. Chris: Which categories of clothes do you usually buy? I mean high-priced. How often do you buy clothes? Kevin: In China. it would be like 40 to 50 pounds. Chris: How much do you spend on clothing each month? In case of China and also the UK? Kevin: In China. I will buy clothes if there are discounts. In England. I would like to ask you about your purchasing behaviour on clothes. normally I buy clothes 4 times a year (for each season). so normally I spent 30 pounds more or less each time when I went shopping. It would talk about 30 minutes. maybe 3 times a year. so in winter. Kevin. since clothes are more expensive than those in China. I was the company. around 20 to 30 pounds each time. I had a girlfriend who likes shopping. Chris: Why? Kevin: Because in China. 81 .Appendix 3: Interview Transcription Name: Kevin Fang Age: 23 Gender: Male Nationality: Chinese Chris: Hi.

medium-priced or low-priced?

Kevin: Medium-priced. I don’t buy very cheap clothes. I prefer higher quality, good taste, so these clothes are more expensive.

Chris: What about the kinds of clothes you buy? Sports apparel, casual wear, formal wear or others?

Kevin: The first two. I buy casual wear more frequently than sports apparels. Sports apparels are just for doing some exercises, and I won’t wear sports apparels on streets. But I buy trainers.

Chris: You really seldom buy formal wear.

Kevin: There are not many chances for me to wear. I have one, just one.

Chris: What is it about particular clothes that make you buy them?

Kevin: I prefer quality as I said, and good taste…I prefer some grand clothes…I like Jack and Jones, and Levi’s. For shoes, I like adidas and Reeboks.

Chris: You have mentioned something about price before, so do you think price is one of your considerations?

Kevin: Yes of course. My girlfriend likes to go to some markets where she can find many cheap clothes. Some of them are on discount and some of them are out of season, she is pursuing that kind of clothes.

Chris: What about you?

82

Kevin: I like buying shoes in a very good ground. I don’t like bargain with the prices. Some clothes have the absolute prices.

Chris: So when you went to the market with your girlfriend, did you buy them? Because normally we need to bargain in the market.

Kevin: If you go to some small shops, these clothes do not have ground, you can bargain with the shop assistants. But in some shopping malls, some clothes have ground, you cannot bargain with them. Because they are of fixed prices and the quality is good.

Chris: Which one do you prefer? Shops or Market?

Kevin: Shops.

Chris: What about brand?

Kevin: Yea, Jack and Jones.

Chris: What about country of origin?

Kevin: Um…I’m not sure which countries these clothes come from because some are made in China, maybe the designers are from other countries. Most of them I think they are from Europe.

Chris: So you have no special preferences?

Kevin: No.

Chris: If I divide the question into 2, maybe do you have any preference for the country of manufacture?
83

Kevin: As I said, most of them are made in China.

Chris: What about the country of design?

Kevin: Europe.

Chris: Do you have special preferences for the clothes made in Europe?

Kevin: Actually, we can’t find the clothes made in Europe, but in China.

Chris: What about advertising?

Kevin: Advertising is important. Sometimes, I go shopping for clothes just up to the advertising…and maybe there are reputations.

Chris: Do you have any advertisement series come to your mind?

Kevin: Levi’s…their advertisement for jeans is very impressive…so are the one from Jack and Jones.

Chris: What is the advertisement about? For Levi’s, why can it make you so memorable?

Kevin: Because people who wear the clothes look very nice, look very handsome with the clothes.

Chris: You mentioned some people appearing in this advertisement. Are these people celebrities?

Kevin: No, just models. Some of them are Chinese and some of them are foreigners.
84

it will. they are nice to put them on. Chris: How do you judge the quality of clothes? Kevin: It depends. Chris: But you maybe affected by them. How can they affect you? Kevin: Maybe they buy very nice clothes. would it have an impact on you to buy the clothes? Kevin: Yes. of course. Chris: Do you talk about buying clothes with your friends frequently? Kevin: No.Chris: If some advertisements feature the celebrities. So it needs to keep the quality for that period. it may be longer. I only wear them for one to two year. I will consider them. so maybe next time I go shopping. I can’t afford it. and from my mind. Chris: In what way do you usually learn about clothing brands? Kevin: TV. For summer clothes. advertisements in the shopping mall. on the streets. Chris: What about peer influence? Do you know some brands from your friends? Kevin: Yes. they put posters in the public areas. 85 . not frequently. but the prices for these kinds of clothes are high. from my perspective. For winter clothes.

then it’s of high quality. Chris: Do you have some ideas that which countries’ clothes you think they are of highest or lowest quality? Kevin: Korea (for E-land). Chris: What about lowest quality? Kevin: China…maybe. these clothes are from very good brands and they quality is conceivable. keep the quality until out-of-date. by the colour. I think their quality is good. Chris: So you think these two countries produce the highest quality clothes? Kevin: I consider brands more than the countries. I never compare which clothes come from which countries. Chris: So you judge the quality in terms of durability. 86 . and Demank (Jack and Jones). Kevin: As long as it can. by the feeling of texture and whether it will fade or not. you know. Would country of origin affect your perceptions towards clothes quality? Kevin: As I said most of them are made in China.Chris: So if it’s durable. some brands have their own manufacturing (plants) in China. Chris: Any others to judge the quality? Kevin: Colour…the feeling…whether or not it becomes fade after washing it.

famous among young people. Chris: You mean China usually sells cheap clothes? Kevin: Yea. I will go to those places…not E-land. I think quality is not a problem for these brands. Chris: Do you regularly buy the same brand of clothes? Kevin: Every time I go shopping. we may buy some sport apparels like LiNing.Chris: Why do you have such feelings? Kevin: I think quality goes high as prices go high. Chris: So because of the quality and the appearance. not many. maybe cheaper than from other countries. the appearance is more important…the quality. Kevin: No. we prefer clothes from other countries. you go to that shop again to buy clothes? Kevin: Ah. of course. but it doesn’t have any brands in casual wear category. but for casual wear. Chris: So you believe quality goes with prices? Kevin: Actually for young people. I only bought E-land once… I also buy clothes from Kuhle. Chris: So you mean maybe China has some famous brands in sport apparels. it’s high Chris: Do you recommend brands to your friends or someone else? 87 . it just likes Jack and Jones.

maybe they will keep in mind. like grid shirts. you can buy it online. I know many girls do that. Chris: Do you shop online for clothes? Kevin: No. I prefer some simple image. Chris: So you mentioned something about colour and simplicity. advertising is the first impression and packaging is on-the-spot influence. like the clothes from the markets. I am a little bit fat and if I put on it. To be honest. Chris: Why not? Kevin: I think every one has their own place. if I recommend my preference to him or her. For jeans. I will buy it. Chris: Does such image come from advertising and packaging? Kevin: Yea. After I put it on. I don’t know. Chris: Can you describe the image of your favorite brand? Kevin: I prefer very simple image. Maybe girls can find more suitable size than guys do. but I know many people do. So. For shirts. I prefer blue jeans. I prefer very colorful image. 88 . I can see how it looks like.Kevin: No. If you can’t find in the market or in the shops. I never buy clothes online. For T-shirt. if it is fit to me. The clothes online are cheap. maybe they will ignore it. how does such image come from? Kevin: I think its appearance.

Normally. just after finish shopping. Chris: If you are satisfied. at least once a week. maybe after one or two month. So next time I go to these shops to buy clothes. would you apply for it? Kevin: Yea. You can find some clothes which you can’t buy in the shops or markets. but less frequently. I have one from Kuhle and one from Jack and Jones. it maybe the advantage of buying clothes online. they will give me a VIP card. if I buy clothes more than 40 or 50 pounds once. As long as l finish shopping. would you go to the same shops to have a look again? Kevin: Maybe I will go there next season when I go shopping.Chris: So. I will go there again to see some new clothes…new arrival…But I will not go to the same shops very frequently. Kevin: Yea. Chris: What are the bad things of buying clothes online? Kevin: As I said. Chris: If the shops do offer you some loyalty cards. maybe take it as my pajamas. the size may not fit and the quality as well… Chris: What would you do if you are satisfied or dissatisfied about the clothes you purchased? Kevin: If I am satisfied with the clothes I bought. they will give me 5 to 10 percent discount or some credits. maybe they are there. But if I’m not satisfied with it. I will not go to the see any clothes within a short interval. that’s the main advantage. of course I will wear it. I will wear it very regularly. 89 . I can get some gifts from the accumulated credits.

belts. 90 . Chris: That’s all for the interview. Chris: So you said ‘Brand is just like the name of people. It may not the spirit of the clothes. but it represents the taste and quality of them. I would like you to help me finish a sentence starting with ‘Brand is’. wallet. Thanks very much.like some accessories. sunglasses. something like that. glasses.

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