Professional Documents
Culture Documents
FAISALABAD.
SPECIALIZATION: MARKETING.
CONTACT # 041-2009079
MOBIL # 0300-7252464
UNIVERISTY ISLAMABAD.
Knowing the ultimate relations underlying all sorts of phenomenon going on in this
universe and whose blessings and exaltation flourished my thoughts and thrived my
ambitions to
Have the cherished fruit of my humblest thanks to the Holy Prophet Hazrat
Muhammad (Peace be upon him) who is forever a torch of guidance and knowledge
deep sense of obligation to my reverend teachers, for their valuable and dexterous
moral support and enlightened supervision during the whole study and completion of
the project.
Mr.Ijaz Hussain (D.G.M Sectt/Acting G.M Marketing) Mr. Khalid Pervaiz Khan
Niazi (Sr. Manager Admin), Tariq Mehmood (Manager HR) who provides me useful
information during the internship program. I am thankful to all those people, who
their day and night prayers, sacrifices, encouragement, moral and financial support
LIST OF CONTENTS
1. TITLE PAGE 01
2. ACKNOWLEDGEMENT 02
3. LIST OF CONTENTS 03
5. INTRODUCTION 06
7.1 HISTORY 08
8. ORGANIZATION AL STRUCTURE 16
& MANAGEMENT
11 CRITICAL ANALYSES 32
12 SHORT-FALLS/WEAKNESSES OF THE
MARKETING DEPARTMENT 42
15 ANNEXURE 47
SCIL is an industrial unit belongs to one of the largest Group of Industries in Pakistan
Sitara Fabrics
• To learn about sales volume increased every year 10% from other competitors.
• To learn about Sitar Chemical daily average sales above 20 Million. That is
• To learn about PVC Project has been working that able to complete the
Free.
• To Learn about Sitara Chemical Industries Limited who has the Largest Chlor
• To Learn about Sitara Chemical, which has, the fully automatic caustic soda
• To learn about the quality products of Sitara Chemical Industries Limited who
has ISO 9001-2000 Certified & Producing the Quality Product. The following
quality symbol for its products & in meeting industrial & consumer
• To learn about the Sitara Chemical Industries Limited who is also ISO 14001
Certified & is the environment friendly & Pollution free organization. The
• To Learn about the organization who has the deep Regard of the vendors
company and started its commercial production in 1984, under the zealous
administration of two brothers, Haji Abdul Ghafoor (late) and Haji Bashir Ahmad.
Now Mr. Muhammad Adrees is the Chief Executive of SCIL. The factory is situated
Initially SCIL was incorporated for Chloral Alkali Production, however it under gone
merger with Gafoor Basheer Taxtile. SCIL has made growth by leaps and bounds and
Core business of the company is manufacturing of Caustic Soda and some by-
45,408 spindles where cotton yarn if produced. The Company mainly supplies
industrial chemicals to various industries, which gives the company a very wide
consumer base diversification over many industrial segments. The location of the
plant is also strategic as some of the major consumers belonging to textile, soap, paper
Caustic soda industry in Pakistan comprised of only three produces mentioned below.
production capacity of plant. The estimated market situations of last five years are as
follows.
June 2008
Producer Capacity %
Tons
Sitar chemical
Industries Ltd
Age
Itehad Chemical
Ltd
Nimir Chemical
Sitar chemical
Industries Ltd
Itehad Chemical
Ltd
Nimir Chemical
June 2006
Producer Capacit %
ySitar chemical
Industries Ltd
Age
Tons
Itehad Chemical
Ltd
Nimir Chemical
Sitar chemical
Industries Ltd
Itehad Chemical
Ltd
Nimir Chemical
June 2004
Sitar chemical
Industries Ltd
Itehad Chemical
Ltd
Nimir Chemical
For the year ended June 30, 2008, total number of permanent employees were 1,184
recognized provident fund, based on audited accounts as at June 30, 2008, value of
investment thereof was Rs, 30,408,7052. Whereas employees of Textile Division are
entitled to gratuity.
Company has its charter of ethics and business practices which is signed by all the
employees.
Career Planning
to its employees. Special attention is given to Succession plans to fill up gaps required
at the time of need. The employees are made aware of their career progression’s
The company understands the importance of training and is totally committed to the
training aspects to enhance the skills and capabilities of its employees. A fully
equipped HRD center has been established at SCIL to conduct regular in-house
courses and training sessions. Sometime SCIL qualified staff conducts these sessions
and at times experts from outside Institutions are invited to impart training to
Sitara Industries plays an important roll in the professional growth of the fresh
Engineers and MBAs/ Master Degree Holders. SCIL induct them as Management
Trainees for a period of one year and during the training period offer them reasonable
stipend. On successful completion of training period, company offers them Jobs with
MR. SHER ALI MALIK has joined Sitara Chemical Industries Limited on July 25,
has prior worked with well known processing as well as manufacturing companies
like Habib Oil Mills (pvt) Ltd. United Industries Limited and Iffco Pakistan (pvt)
MR.LIAQAT ALI SHAHID has joined Sitar Chemical Industries Ltd. As General
Manager Commercial on August 01, 2008. Did his B.Sc. Mechanical Engineering
from University of Engineering & Technology Lahore in the year 1978. He has about
Tobacco, Rafhan Maize & Syed Bhais. His past experience is related to Plant
Control, Purchasing (Local & Imports) and Vendors development. He has also
attended various short courses like improving steam boiler efficiency & steam
distribution system, waste heat recovery, Operations Management and basic courses
for ISO-9001.
Sitara-Family with effect from 11th April 2008. Mr. Malik has done his Masters in
also done Post Graduate Diplomas Labor, Taxation laws and International Affairs.
Mr. Malik is also equipped with 15years of rich managerial and professional
during which he has not only served in private but also in public sector. He has
privileged to serve in large industrial groups like Packages, Crescent, Chakwal and
Habib Group.
It is used in textile processing as mercerizing agent & fixing agent, Neutralizing agent
in petroleum refining, pulp and paper, detergents, vegetable-oil refining, soap industry
disinfection for potable water and cooling tower, rayon and other chemicals
Used in textile Industries, carpet Industries, water purification, pulp, paper and paper
Textiles, water treatment, production of liquid sugar, steel pickling & galvanizing
8: ORGANIZATIONAL STRUCTURE
8.1 Main Offices
Department Function
Accounts Department To prepare monthly, quarterly and annually Accounts,
Costing, Budgeting & Forecasting. To handle payable
and insurance, L.Cs, Inventory & Stores etc
Finance Department Arranging Finance and negotiate over coat of finance, To
handle sale, receivable, debtor aging, cash and bank etc
Internal Audit To monitor the implementation of internal procedures,
Department policies internal control systems and repot any violation.
Detection and control of financial risk and frauds.
Commercial Department To handle local & Import procurements.
Information Technology Development & launch the new system (SAP),
Department Networking, Hardware Maintenance.
Administration Dealing stake holders in general issues, transport, care
Department taking, weighbridge, security, recovery, horticulture,
Human Resource Hiring new manpower, satisfaction, Motivation,
Department Appraisals etc
Health Safety ISO Audit and ISO implementation, Internal safety &
Environment (HSE) environmental awareness and health improvement.
CEO Secretariat To assist Chief Executive Officer in performing his daily
functions.
Production Department To undertake production activity and maintain desired
production volume
Electrical & Instrument Maintain and economies electricity consumption,
Installation and maintenance of Electrical & Electronics
CHIEF EXECUTIVE
DIRECTOR GENERAL
EXECUTIVE HR & ADMIN. ISO G.M.
TECHNICAL MANAGER
DIRECTOR DEPTT. DEPTT. Works
&PROJECT FINANCE
COMMER IMPORT
CIAL FINANCE & STORE
DEPTT. IT DEPTT
DEPTT ACC DEPTT DEPTT
CHIEFEXECUTIVE
CHIEF EXECUTIVEOFFICER
OFFICER
BOARDOF
BOARD OFDIRECTORS
DIRECTORS
ADMININSTRATION
ADMININSTRATION MARKETING
MARKETING PROCESS
PROCESS
CEOSECRETARIAT
CEO SECRETARIAT AGRIMARKETING
AGRI MARKETING PRODUCTION
PRODUCTION
ADMIN
ADMIN SPECIALTYMARKETING
SPECIALTY MARKETING MECHANICAL
MECHANICAL
HUMANRESOURCES
HUMAN RESOURCES SALES
SALES ELECTRICAL/INSTRUMENT
ELECTRICAL/INSTRUMENT
ACCOUNTS/ STORE
ACCOUNTS / STORE MATERIALMANAGEMENT
MATERIAL MANAGEMENT
AUDIT
AUDIT RESEARCH&&DEVELOPMENT
RESEARCH DEVELOPMENT
HEALTHSAFETY
HEALTH SAFETY&&
FINANCE
FINANCE ENVIROMENT
ENVIROMENT
INFORMATION
INFORMATION
TECHNOLOLGY
TECHNOLOLGY
COMMERCIAL/IMPORT
COMMERCIAL/IMPORT
Share Holding
shareholders, 17% Financial Institutions and 2% Joint Stock Companies are at the
The internship period provided me an opportunity to get first hand knowledge about
performs all necessary functions that generate the marketing process. There is an up-
to-date system to record inquires and orders that are received through telex, fax,
Emails, letters and personal visit. These are viewed and discussed. On the basis of the
Introduce new product in the market after research and development process.
Sr Dispatch Officer
Seniors Marketing Officers
Marketing Officers
Dispatch officer
4 x Trainee officer
There are total 20 employees in Marketing Department. This strength is stagnant since
many years. The activity / transaction volume is increasing day by day with
enhancement in production capacity; however sanction strength has not been revised
accordingly. That is why Accounts and Finance department is facing a lot of stress
and tension rustling in job dissatisfaction and high turn over. There is an immediate
Market Research
At SCIL the marketing department makes a thorough research of the market situation
and the trends of the buyers before launching a new product. This step enables the
marketing to make the right decision. The marketing personnel of SCIL regularly
monitor the market requirements, conduct research about the trends in the market;
then they arrive at a final decision regarding the introduction of a new product. The
Environmental Analysis
environment at home and abroad. Technical advancements are also studied and
analyzed.
Product Development
The better quality of SCIL’s products is the result of improved research methods, use
of standard material and equipment for the product development. The products of
SCIL are, therefore, accepted in both national and international markets right from
Market Analysis
The market of SCIL is based on SWOT criteria. In this process the organization
identifies and evaluates its strengths, weakness, opportunities and threats. The
organization capitalizes on its marketing strengths and gets an advantage of the most
Marketing Mix
The Sitara Chemical Industries are pursing a successful marketing mix Strategy. They
focus on the marketing of variegated products i.e. Caustic soda, Hydrochloric acid,
Chlorine. This strategy has always helped the organization to achieve its business
goals.
Feedback
SCIL rely on feedback to determine their actual position in the market. The feedback
provides base for the future plans. The feedback, therefore is given reasons
SCIL survey the market, conduct research and make suggestions regarding product
Marketing can also be defined as process of planning & executing the conception
, pricing, promotion, & distribution of ideas, goods & services to create exchanges
Today successful companies whether large or small, for profit or non- profit, domestic
or global, have one common factor of sharing a strong customer focus & heavy
Commitment to marketing.
Many people think and take marketing as only selling & advertising, but the concept
pricing, advertising, personal selling & others ----- designed to sense, serve and
Thus marketing seeks to attract new customers by promising superior value & to keep
global environment, as rapid changes can quickly make yesterday’s winning strategies
Athar Khan (DGM Marketing (South) dispatch section is controlled & monitor by Mr
division is head Mr. Asad Rathore (Manager Specialty Chemical)& export section is
improvement in all the prevailing function, related directly to the customer benefit &
2:Dispatch section responsible for the execution & dispatch of orders SCIL has
North Zone
South Zone
Karachi zone headed by Mr Ubaid A Khan (G.M Marketing) through out Pakistan
SCIL is the leader in caustic soda, chlorine gas and bi product sales through the zonal
offices. Zonal offices contribute a lot in generating the revenue, according to the
Many International markets are now extremely competitive due to the globalization of
the world trade and investment environment. In industry after industry, capable
environment, a firm must make a clear and viable strategic choice with regard to its
position on the efficiency frontier, and action at the operational and strategic level that
support this position. That is why marketing strategy of the SCIL is to satisfy
customer through its goods & services in line with the feed back from customer &
timely shipment. The export department is handling the international market in a very
proper and appropriate manner. The export department consists of competent and
production of Sitara chemical is exported through out the world, the export
department tries its best to generate valuable customers through out the world.
At SCIL strategies are adopted for managing the existing chemical products adding
new ones and discarding out dated soda and patterns. In the executive meeting
strategies are made regarding, packing and other marketing incentives, compensation
At the initial stage of planning the marketing, processing and production manager
meet together in a meeting presided over by the CEO the design, the quality and
texture of the product are discussed in detail. The processing and production manager
have to confirm that the product can be easily prepared in the SCIL. The CEO gives
The standard quality products of SCIL are popular both at home and abroad the
products are prepared according to the customer requirements. Like other established
organizations SCIL based the development of their products on the following steps:
By studying the market demands information is gathered public trends feed back
is collected from the current customer and the prospective customers. Also the
market.
Product ideas are evaluated to determine which ones warrant future prospects.
c. Business Analysis
objectives: -
d. Trail Model
Considering that the business analysis is favorable, the management approves the
products for the development. Suggestions from the finance department regarding
the cost of production are given due importance. It is assessed whether cost wise
e. Commercialization
Bleaching Powder, Hydrochloric Acid. Theses two products attract the customer
on large scale. The buyers’ response and periodical market reports tell the
When the DGM confirms that the required material can be easily prepared in SCIL,
and then he replies to the buyer “we are in a position to make your order”. The DGM
takes from the procurement department. The DGM calculates the prices then the GM
Most of the customers send their own designs in the form of Artwork and fabric
the EM asks the sampling department and also coordinates for the sampling
requirement and its dispatch, if the customer for quality purpose requires it. If the
price quotation is workable for the customer then he places order with terms and
Sometimes if prices are not workable for the customer, he offers his target price. Then
the DEM and EM recalculate this price and if it is workable for SCIL then DEM
proceeds to ask the customer for order placing otherwise does not proceed.
1 Direct channel
2 Indirect channel
Direct channel
SCIL
Mostly SCIL deal and distribute their goods direct to customers. They have two zones
for different sectors, zone 1 deals with Faisalabad, Gujranwala , Islamabad , Multan.
CUSTOMERS
Zone 2: Karachi.
Indirect channel
SCIL also deal and distribute their goods through agents/buying Houses to avoid
beginnings of its business and investing huge amounts in that particular country.
Zone 2: Karachi.
Channel of Distribution
Producer
Sitara Chemical Industries Ltd Faisalabad
Buyer
End User
SCIL use all available means to promote products and communicate information
they make effective use of strategies like Advertising, Sales promotion, Trade
SCIL’s advertising makes the buyer aware of the products and communicates the
information about the products floated in the market. On a broader scale their
advertising engorges the development of new products and speeds their acceptance. It
fosters employment, gives consumer and businesses and wide variety of product
choices.
Allama Iqbal Open University, Islamabad. - 31 -
The Role of Public Relations
In this world of growing economies and tough competition, corporations realized that
the direct personal contact and relationship with consumer is the prime opportunity
to build and maintain relationships that result in future sales. Also it is way to create
mutual goodwill. The Primary Role of Public relation is to manage the organization‘s
reputation and help build public consent for its enterprises. In today’s complete
environment public consent can no longer be assumed .At SCIL this aspect is given
due attention .The CEO is always willing to meet visitors, pay visit and know the
public consent. There is team of efficient managers who explore every avenue. They
plan execute the public relations programmes. They constantly monitor and analyze
interview analyze incoming mails and field reports .The organization uses PR to
Sales promotion is a direct inducement that offers extra incentives with the objective
to enhance or accelerate the product’s moment from the producer to the consumer.
Sitara Chemical Industries Ltd believes in direct inducement. So their prizes, extra
consumers are invited to visit a store, ask for literature, personally examine displayed
product or takes some other action. These incentives add tangible immediate and extra
value to the brand .To become a market leader a brand needs both advertising and
To move their products from the distribution outlets to the point of consumption,
marketers employ two types of strategies: push strategy and pull strategy. Push
strategies are offensive tactics that are designed to attract customers and increase the
demand for the products. The push strategies are defensive tactics designed to secure
the cooperation of the retailers, gain some space and protect against the competitors.
Sitara chemical Industries Ltd uses this channel to push the product ahead and gain
self-space. The CEO never any opportunity to introduce Sitara’s chemical products in
the great global exhibitions from China to Germany. Sitara chemical Industries Ltd is
on the top of the list of the Ministry of Trade and Commerce to introduce themselves
in the international markets through the trade promotion exhibitions and programmes
Strength
1- Company Reputation
The company enjoys food reputation in chemical and textile sector. SCIL is rated as
AA- by Japan Credit Rating Company. According to this reputation they have to exert
less effort and financial cost for acquiring loan and in case of public issues of Capital.
SCIL got top 25 companies corporate Excellence Award by Karachi Stock Exchange
Best Presented Accounts Award got for the year 2000(ICAP & ICMAP. Map
There are a lot of things, which Management have to learn through experience or hit
3- Competitive Advantages
There are certain strengths which SCIL have over competitors By-products; R&D has
develop a range of by-products prepared out of material like Chlorine or HCL which
Diversity
The main product of SCIL is caustic soda, which they have, nearly 58% share in the
market and Caustic Soda demands are increasing at the rate of 7% annually. It is the
There is annual increase of 7% to 10% in annual demand of Caustic Soda. SCIL has
6- Product Quality:
SCIL has comparative quality advantage over its competitors The SCIL believes on
very strong research and developed. Separate Q. C and R&D department and busy to
maintain and improve quality of products. Every year a handsome budget is allocated
7- Capacity
At present SCIL has 545 Metric Ton (M.T) production capacity of Caustic Soda per
day. Initially SCIL stared with production capacity of 50 M.T per day, back in 1985.
SCIL switched over from Mercury Technology to Membrane Technology step wise
step now 92% of total production comes from latest membrane technology which is
8- Shareholder
Quick decisions are required for preventive action or to avail any opportunity to avail
chance in ever changing environment. In case of SCIL 60% of share holder’s equity
9- Other Strengths
Awareness of Product.
Weaknesses
As the SCIL is market leader so, its weaknesses very few which they can easily
1- Cost Increase
has huge demand uses in water treatment and paper industry. In Pakistan Chlorine do
not have enough demand therefore producers have to discard it at additional cost,
causing extra cost pressure on main product and price competitiveness with respect to
international market.
Human Resource Department is facing tough time to control high turn over. SCIL’s
trained professionals are in great demand in process industry. This high turnover
3- Others Weakness
Environmental protection
Opportunity:
SCIL has lot of opportunities to fulfill the requirement and demand of the customers
in the offering of different products to win market shares especially in the product of
Govt has levied 20% anti dumping duty on imports causing import unfeasible. This
2. Plant Expansion
SCIL have opportunity to expand their plant Membrane-III 132 – 175 MTD,
3. Product Opportunities
When the caustic soda is produced excess amount of chlorine is produced that can be
further used in by product like aqua seal, Enamel Paints, Zink Chloride, Dicalcium
4-Others
Every company has to face some threat it may be due to external environment.
1- Environment
Chemical plant are always notorious for there health hazard and toxic waste and threat
for environment. They are always exposed to sanctions from Federal, Provincial and
Local Governments.
2 - Advancement in Technology
Some times technology does not remain competitive. In the start Sitara Chemical
Industry mercury base technology was used but this technology is not environmental
friendly so to get ISO 9001:2000 and ISO 14001:1996 certification. It has to turn of
this plant and switch to the membrane type technology. In the future there may be
3- WTO
SCIL meet up coming challenges that are threaten for any organization due to the
Political condition of the country is uncertainty, govt. policies can disturb positions of
the company and certain rule and regulations are imposed by the govt.
5- Others
Economic instability.
Sitara Chemical is producing quality products throughout the world especially in local
religious-minded people so the public respects its products. SCIL started this unit for
its production since 1984 because of being Faisalabad’s oldest unit; the demand of its
The prices of its products are very high due to high quality spinning, weaving and
finishing cost. That’s why most of its products are out of the range of the poor people.
There is no fare price shop in the unit as well as in the open Market. The products are
acceptable in the market because of their durability and high quality. The major
reason for the failure of some products is that poor people do not understand the
The following are the major competitors of the Sitara Chemical Industries
Following is comparison of statistics between SCIL and Ithad Chemicals Ltd. (ICL)
SCIL ICL
124,37 81,3
Caustic Soda 4 92
24,41 45,1
Sodium Hypochlorite 0 78
4,64 2,31
Bleaching Powder 3 5
8,18 10,9
Liquid Chlorine 3 21
109,12 98,2
Hydrochloric Acid 0 09
3,94 1,90
Sales Million 3 3
90 33
Gross profit Million 0 3
70 15
Operating Profit Million 8 3
48 9
Profit Before Tax Million 7 0
34 5
Profit After Tax Million 6 0
Profitability Ratios
Statistics shows that SCIL has surpassed its nearest competitor with faraway distance
and power expenses. Caustic Soda produced through electrolysis of water solution of
common salt (Brine) therefore 68% of total cost of its production for chemical
division comprises of fuel and power and 10 % in case of textile division. At present
one unit of electricity costs Rs. 6. It will be cost beneficial to have SCIL’s own power
generation plant. Recent dramatic increase in furnace oil prices compelled the
management to withdraw from furnace oil based power generation plant proposal.
Other options are Gas and coal based power generation plants. The company after
studying various power generation technologies finally decided to go for gas engines.
Management is hopeful that close to mid of next year SCIL’s power project shall be
in operation.
marketing of Calcium Chloride, during last three years on limited scale, SCIL is going
for a larger export based plant for Calcium Chloride which is at final stage of
technology selection
PVC Project
Management is also working on PVC project for which design work is at final stage.
Polyvinyl chloride (PVC) is prepared from the organic compound vinyl chloride
(CH29CHCl). PVC is the most widely used of the amorphous plastics. PVC is
lightweight, durable, and waterproof. Chlorine atoms bonded to the carbon backbone
gutters. Rigid PVC is also blow molded into clear bottles and is used to form other
PVC can be softened with certain chemicals. This softened form of PVC is used to
make shrink-wrap, food packaging, rainwear, shoe soles, shampoo containers, floor
tile, gloves, upholstery, and other products. Most softened PVC plastic products are
SCIL have opportunity to start new plant such as Sitara Per Oxide. It will produce 550
Metric ton per day. With chemical compound of hydrogen and oxygen with the
formula H2O2, Hydrogen peroxide acts as both an oxidizing and a reducing agent. Its
oxidizing properties are used in the bleaching of substances, such as hair, ivory,
feathers, and delicate fabrics, In Pakistan Textile sector is its main demand centre
solution, as an antiseptic and throat wash. Hydrogen peroxide is used in restoring the
original colors to paintings that have darkened through the conversion of the white
lead used in the paintings to lead sulfide. The hydrogen peroxide oxidizes the black
lead sulfide to white lead sulfate. It is also used as a source of oxygen in the fuel
mixture for many rockets and torpedoes. As a reducing agent it reacts only with such
DEPARTMENT
STRENGTHS
• Specialized in printing
• Loyal customers
WEAKNESSES
• Lack of a proper human resource system, hence employees are not motivated
• Due to high turn over the organization is not enjoying the economy of scale.
demands.
THREATS
increasing rapidly.
IMPROVEMENT
The remedy for weakness, discussed in previous chapter, is described serially as:
There is a need to delegate the powers down the hierarchy so that CEO could
which could be attached to vouchers as annexure in system and can be accessible for
There is a need to promote e-mail system of sending and receiving mails to reduce
structure
making process. This will not only leads to cost efficiency but also promotes job
satisfaction.
5 - Well Defined Job Description and Job Rotation Will Improve Performance
And Teamwork
A well defined job manual, describing all inns and outs of job, along with job training
is necessary to win not only loyalty of employees but also to enhance quality of job
performance. Job rotation will improve confidence and mutual dependence among
Internal Audit Department emphasize mostly internal control and procedure. On the
other hand technical side is absolved from all accountabilities. There is a need to
technical nature.
industry is in full swing and company is enjoying abnormal proffer, however in case
machines and complicated procedures. If employee resigns after two or three years
then its means company is serving as trainee institute and not availing productivity
from trained employees. Salary and wages constitutes only 3% of C.G.S and
Company is facing high turn over, which means employees are under paid. It is
Solution) with the Abacus Consulting Group on the 7th December, 2007. This is a
great step towards the technological enhancement of the organization and is indeed an
will lead to the better utilization of the information resources of the organization.
Annual reports of :
Sitara Chemical Industries Ltd
Sitara Flash
Ithad Chemicals Ltd.
Journals:
Economic Survey Of Pakistan
SOURCES www.sitarachemical.com
15: ANNEXES
Abbreviations Used
PO Purchase Order
FM Finance Manager
GM General Manager
ME Manager Export