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© SAP AG 2007, 0

A Project Manager’s _________________________________

Guide to SAP Solution _________________________________


Manager: Advanced _________________________________
Tips, Tricks, and _________________________________
Lessons _________________________________
_________________________________
Lorie Ballbach _________________________________
SAP America
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What We’ll Cover …


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ASAP Methodology Overview
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Project Preparation
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Business Blueprint
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Realization
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Wrap-up
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© SAP AG 2007, 2
AcceleratedSAP Methodology
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Description
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AcceleratedSAP (ASAP) provides proven,
comprehensive, repeatable, and rich _________________________________
implementation methodology to streamline projects. _________________________________
ASAP covers implementations, upgrades, global
template and rollout projects, and more _________________________________
More info _________________________________
http://service.sap.com/roadmaps * _________________________________
* Requires login credentials to the SAP Service Marketplace
© SAP AG 2007, 3

ASAP: Supported by SAP Expertise and Tools


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Experience:
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„ Facilitates controlled management of implementations and upgrades
based on best practices
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„ Aligned with industry standards and procedures (PMI PMBOK)
„ Specific to SAP solutions _________________________________
Tools: _________________________________
SAP Solution Composer SAP Roadmaps SAP Solution Manager
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Aligns customer’s
business requirements
ASAP roadmap composed
to fit specific project needs
For SAP solution design,
documentation, configuration,
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with SAP solutions testing, and operations
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© SAP AG 2007, 4

SAP Solution Composer


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The SAP Solution Composer is an
offline PC tool provided by SAP to _________________________________
help visualize, plan, and implement
a coherent, integrated, and _________________________________
comprehensive IT solution.
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Use the SAP Solution Composer to:
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„ Create and change SAP Solution
Maps _________________________________
„ Create and change SAP Business
Scenario Maps _________________________________
„ The SAP Solution Composer is also
an ideal tool for planning an _________________________________
implementation project, defining,
documenting, and communicating _________________________________
your business solution
requirements _________________________________

© SAP AG 2007, 5
ASAP Methodology – Roadmaps at a Glance
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Implementation methodology is provided through Roadmaps
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„ Implementation Roadmap for the SAP Business Suite
– Target Group: Project Managers, Functional Implementation Team _________________________________
(Application Consultants)
– Milestone/synch points concept and alignment of support services _________________________________
„ Solution Management Roadmap
– Target Group: Technical Implementation Team (Technical Consultants) _________________________________
– Milestone/synch points concept and support services aligned
„ Global Template and Global Rollout Roadmaps:
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– Target Group: Program/Project Managers
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– Roadmap content adapted to SAP Solution Manager Global Template usage
„ Upgrade Roadmap _________________________________
– Bundling SAP's knowledge and best practices for the entire upgrade
procedure for an entire system landscape from a functional and _________________________________
technical perspective
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© SAP AG 2007, 6

ASAP Implementation Roadmap


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The individual phases of the ASAP Implementation Roadmap are:
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Each phase has a set of deliverables that are produced during the
duration of the phase and serve as the input to follow-up phases. Each _________________________________
deliverable provides a list of Outputs it consists of and Methods that are
used to produce the deliverable. _________________________________

© SAP AG 2007, 7

ASAP Roadmaps in Detail


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Phase-driven
Phase-driven approach
approach for
for _________________________________
functional
functional and
and technical
technical
implementation
implementation andand ongoing
ongoing _________________________________
operation
operation activities
activities
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Graphical
Graphical entry
overview
entry into
into and
and status
status _________________________________
overview about
about your
your project
project
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Links
Links to
to accelerators
accelerators for
for your
your
project
project phase
phase
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© SAP AG 2007, 8
SAP Solution Manager Provides a Comprehensive Solution
to Run Your SAP Solutions Along the Complete Lifecycle
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SAP Solution Manager key capabilities
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„ Provide proven and comprehensive „ Standardize support processes with best _________________________________
implementation and upgrade support practices
„ Optimize customizing and configuration „ Optimize access to SAP’s worldwide _________________________________
„ Enable knowledge transfer from network of experts
experts to end users „ Monitor and analyze systems and
„ Accelerate test management mission-critical processes _________________________________
and execution continuously
Application
„ Consolidate and preserve Manage-
ment
„ Ensure compliance _________________________________
project documentation „ Provide up-to-date transparency
Enable global standardization of the SAP solutions
„
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„ Ensure permanent and customer- _________________________________
specific access to SAP’s service offerings
„ Diagnose problems and trigger their remediation
„ Manage software changes transparently
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„ Optimize IT Governance through best practices change request
management processes _________________________________

© SAP AG 2007, 9

SAP Solution Manager Overview


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SAP Solution Manager
Implementation and Distribution
Service Delivery
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Testing Solution Monitoring

eLearning
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Upgrade
Management

s n _________________________________
ct tio
IMPLEMENT
Service Desk
oje lu
OPERATE

Pr So
Business
Process
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OPTIMIZE

Global Rollout Change Request Management _________________________________


Business
Solution
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Process Process Business Documentation
Templates Repository Processes Directory
Systems _________________________________
_________________________________
_________________________________
SAP SAP SAP Other
ERP CRM APO

© SAP AG 2007, 10

What We’ll Cover …


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ASAP Methodology Overview
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Project Preparation
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Business Blueprint
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Realization
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Wrap-up
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© SAP AG 2007, 11
Phase 1 – Project Preparation
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Project Business _________________________________
Preparation Blueprint Configuration Testing

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What do I need to set up in SAP Solution Manager? _________________________________
Upload Define _________________________________
Roadmap Statuses Document
Project
Management _________________________________
Issue
Define Management
Define
High-Level Leverage _________________________________
Project
Scope Scope
Project Team from Different _________________________________
Keyword Projects System
Authorization
Categories Landscape _________________________________
Profiles

SAP Solution Manager _________________________________

© SAP AG 2007, 12

Defining Project Standards for Project Preparation


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Define, document, and communicate project standards to ensure consistent _________________________________
use of methods and tools for the project and post-production support
Develop naming conventions: Projects, Logical Components, Documents,
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Status Values, etc.
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Develop Project Management Standards:
„ Required deliverables = Document Types _________________________________
„ Deliverable Status = Document Status Values
„ Quality control process for deliverables _________________________________
„ Blueprint workshop preparation and delivery

Establish a requirements-validation and document-approval process _________________________________


Establish a Governance Board: _________________________________
„ Administers the use of the tool across PMO and IT
„ Cross-team representation _________________________________
„ Roll lessons learned into standards and update as required; quick response

© SAP AG 2007, 13

Defining a Project – General Data Tab


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Defineproject
projectdata
dataon
onthe
theGeneral
GeneralData
DataTab
Tab
Define
Person(s)responsible
responsibleforforthe
theproject
project
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zzPerson(s)
Languageofofthe
zzLanguage theproject:
project:Designates
Designatesininwhich
which
languagethe
language thedocuments
documentswill willbe
bestored
stored _________________________________
Assignproject
zzAssign projectstatus
status
Maintainproject
zzMaintain projecttimeline
timelinefor
forplan
planand
andactual
actualdata
data _________________________________
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_________________________________

© SAP AG 2007, 14
Assigning an ASAP Roadmap to the Project
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Assign Roadmap to Project on the Scope tab ΠRoadmap Select sub-tab

© SAP AG 2007, 15

Assigning Resources to the Project


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Assignproject
projectteam
teammembers
members
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Assign
Defineproject
zzDefine projectteam
teammembers
membersas asthe
theresource
resourcepoolpoolfor
forthe
theproject
project
z Project team members must be added to this tab first in order toassign
assign
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z Project team members must be added to this tab first in order to
themto
them totasks
tasksin
inaaproject
projectstructure
structure(e.g.,
(e.g.,Solar01)
Solar01)

© SAP AG 2007, 16

Defining Project Standards


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„ Create project status
values on the Status _________________________________
Values Tab
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„ Create Keywords on
the Keywords Tab _________________________________
„ Select and/or define _________________________________
document types
and related templates _________________________________
on the Documentation
Tab _________________________________
„ Maintain the Project _________________________________
Template by clicking
the project template _________________________________
button
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© SAP AG 2007, 17
Project Status Values
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Define project status values to
track and report progress on: _________________________________
„ Projects _________________________________
„ Business Process Hierarchy
Nodes _________________________________
„ IMG objects
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„ Development objects
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© SAP AG 2007, 18

Define Keywords
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Use project keywords to
filter or report on:
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„ Project team or sub-teams _________________________________
„ Test cycles
„ Integrated process stream
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„ Organization _________________________________
„ Any term you want to
sort/filter the business _________________________________
process hierarchy
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© SAP AG 2007, 19

Creating/Maintaining Documentation Types

Documentation Types are created in the


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Project Documentation tab
Documentation Type Attributes:
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„ Global Document: Defines global
documentation types; will be required for use _________________________________
in all projects on the SAP Solution Manager
Instance; used to create a standard set of
document types applicable for all projects _________________________________
„ Several Documents: Defines whether more
than one document of this documentation
type can be stored on a business process _________________________________
hierarchy node
„ File Extension: Application extension
identifies type of application that supports the
_________________________________
template, MS Word, MS Excel, etc.
„ Blueprint Relevant: Documentation type will _________________________________
be incorporated into the Business Blueprint
document when generated through SAP
Solution Manager _________________________________
„ Status Schema: Status Schema assigned to
the documentation type; which document
status values are assigned to the _________________________________
documentation type
Documentation templates are maintained on _________________________________
the Project Standards tab ΠDocumentation
Types ΠDocument Template button
© SAP AG 2007, 20
Integrating Roadmap and Solution Manager Activities
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Tip _________________________________
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© SAP AG 2007, 21

Integrating Roadmap and Solution Manager Activities (cont.)


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Tip
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© SAP AG 2007, 22

Roadmap Accelerator – Sample Document Map


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© SAP AG 2007, 23
Document Status Values – Examples
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Customized Document Status values
ZBB00 New (0%) _________________________________
ZBB01 Work in process (25%)
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ZBB02 Work in process with at least 50% completed (50%)
ZBB03 Ready for sign-off (90%) _________________________________
ZBB04 Complete (100%)
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© SAP AG 2007, 24

The Importance of Consistent Use


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© SAP AG 2007, 25

What We’ll Cover …


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ASAP Methodology Overview
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Project Preparation
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Business Blueprint
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Realization
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Wrap-up
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© SAP AG 2007, 26
Phase 2 — Business Blueprint
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Project Business
Business _________________________________
Preparation Blueprint
Blueprint Configuration Testing

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How do I manage Business Blueprint in Solution Manager? _________________________________
Scenario- Graphical Reference _________________________________
Based View Structure
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Content Direct Link Leverage
Issue
Updates to SAP Scope _________________________________
Management
Available Documentation from Different
Projects – _________________________________
Status
Documenting Templates
Deliverables/
in MS Office
Documents _________________________________
SAP Solution Manager _________________________________

© SAP AG 2007, 27

Defining Project Standards for Business Blueprint


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Defining quality standards for blueprint-relevant deliverables
ensures consistency in content, look, feel, and scope
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„ Generate a bblueprint document by scenario, process, team, etc., as part _________________________________
of Quality Control during the blueprinting process
– Don’t wait until the night before the blueprint is due! _________________________________
Use of defined document statuses enables deliverable tracking: _________________________________
„ Status tracking of deliverables through blueprint process
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Enable Electronic Signature to approve and lock documents
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Empower a Governance Board: Gathers feedback and rolls lessons
learned into standards _________________________________
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© SAP AG 2007, 28

Integrating Roadmap and Solution Manager Activities


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Tip _________________________________
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© SAP AG 2007, 29
Defining Solution Business Requirements
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© SAP AG 2007, 30

Defining Solution Business Requirements (cont.)


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2.3.1 Business Organizational Structure = Organizational Units
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2.3.2 General Settings and Master Data = Master Data
Tip _________________________________
2.3.3 Business Scenario Definition = Business Scenario
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The Business Process Hierarchy (BPH) in SAP Solution Manager
represents business requirements in the form of: _________________________________
1. Business Scenarios
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2. Business Processes
3. Business Process Steps _________________________________
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© SAP AG 2007, 31

Defining Solution Requirements: The Business Process


Hierarchy (BPH)
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Order to Cash A business scenario is a set of _________________________________


Business
processes that defines a business
Scenario
task in a comprehensive and self- _________________________________
contained manner on a macro level
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Sales Order A process is a set of logically _________________________________
Business Processing related activities performed to
Process
achieve a defined business outcome _________________________________
(cf. Davenport & Short, 1990)
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A process step is an elementary
Process Create
activity performed to accomplish _________________________________
Step Inquiry
a process
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VA11 Create Inquiry
VA12 Change Inquiry
Transaction Tab VA13 Display Inquiry _________________________________
VA15 Inquiries List
V.03 List of Incomplete Inquiries

© SAP AG 2007, 32
Using the Business Process Repository (BPR)
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Selectbusiness
Select businessprocesses
processesfrom
fromBusiness
Business
Process Repository (BPR)
Process Repository (BPR)
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Definescope
zzDefine scopeofofrequirements/project
requirements/project
Selectrelevant
relevantprocesses/process
processes/processsteps
steps _________________________________
zzSelect
z Rename, resequence, or change order
z Rename, resequence, or change order
Moveitems
itemsvia
viaDrag
Drag&&Drop
Drop
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zzMove
_________________________________

© SAP AG 2007, 33

The Software View of the Scope


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Assigning Logical Component provides a software view of
your business requirements
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Business
Scenario _________________________________
Business view/
As is – To be

Visualized by _________________________________
Process
Component _________________________________
View -
Process
Step
Graphics Tab
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Software

_________________________________
View

Transactions

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© SAP AG 2007, 34

Graphical Representation of the Software View


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Available in Blueprint and Configuration transactions
„ Scenario: Navigation via double-click into process
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„ Process: Navigation back to scenario via the Back to Scenario arrow _________________________________
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Scenario
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Process
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© SAP AG 2007, 35
Business Blueprint – Document Management
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Create, edit, store, upload, and download
requirements documents
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Predefined templates/document types for: _________________________________
„ Scenario descriptions, diagrams,
installation guides
„ Customer Input Template
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„ Developments — Interfaces, forms, reports ƒ Business process requirements
ƒ Business process models _________________________________
You can also create your own templates ƒ Developments (reports, interfaces,

Reporting features to track and filter on


conversions, and enhancements)
ƒ Other documents _________________________________
documents ƒ Business process transactions

© SAP AG 2007, 36

Business Blueprint Documentation


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Key
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Scenario
Business Decision

Scenario
Docs Key
Docs
Decision _________________________________
Docs

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Process Key
Gap
Business Docs
Decision
Key
Docs Docs
Gap Func. _________________________________
Process Decision Docs Specs
Func.
Docs
Specs
_________________________________
Key
_________________________________
Component Process Func.
Process Decision Gap
Specs
e.g., SAP ERP Step Key
Docs Func.
Steps Docs Decision
Docs
Docs
Gap
Docs Specs _________________________________
_________________________________
Transaction
Tab Transactions _________________________________

© SAP AG 2007, 37

Document Status Values – Examples

Customized document status values


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ZBB00 New (0%) _________________________________
ZBB01 Work in process (25%)
ZBB02 Work in process with at least 50% completed (50%)
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ZBB03 Ready for sign-off (90%) _________________________________
ZBB04 Complete (100%)
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© SAP AG 2007, 38
The Report Tree in Solution Manager
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Broken down by phase of work _________________________________
and
by Administration and Assignments _________________________________
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Broken down by phases of work
and _________________________________
by Administration and Assignments
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Transaction Code = Solar_Eval
© SAP AG 2007, 39

“Administration” Type Report


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How can “Administration”
reporting support a project
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manager during Blueprint?
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„ Provides an overall:
– View of the Blueprint Structure _________________________________
– Status of the completeness of
the Blueprint Structure _________________________________
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How can “Administration” _________________________________
reporting support Blueprinting?
„ Provides an overall: _________________________________
– View of assignments in the
Blueprint Structure _________________________________
– Status of the completeness of
your assignments in the _________________________________
Blueprint Structure

© SAP AG 2007, 40

Prerequisite for “Administration” Type Report


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The Project Manager or delegate needs to assign a “Team Member” to each level
of the Blueprint Structure on the “Administration” tab in transaction Solar01 _________________________________

2
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1
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3 _________________________________
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ƒ Assigning Ownership to the Blueprint Structure
ƒ Click on a level in the Blueprint Structure (#1) _________________________________
ƒ Click on the Administration tab (#2)
ƒ Click on add Team Member button to select one or more team
members (#3)
© SAP AG 2007, 41
Prerequisite for “Administration” Type Report (cont.)
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A team lead or delegate needs to maintain the “Status” of the different levels
of the Blueprint Structure (on the “Administration” tab in transaction Solar01)
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2
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1 3
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ƒ Assigning Ownership to the Blueprint Structure
ƒ Click on Business Scenario folder (#1) _________________________________
ƒ Click on the Administration tab (#2)
ƒ Click on the pull-down menu in the Status field (#3)
© SAP AG 2007, 42

“Assignment” Type Reports


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How does “Assignment”
reporting support project
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managers and team leads _________________________________
during Blueprint?
„ Provides an overall: _________________________________
– View of blueprint
documents, _________________________________
transactions, etc.
– Status of the _________________________________
completeness of the
blueprint documents
© SAP AG 2007, 43

The Cross-Tab Analysis Report

Why is this report valuable? One-Stop-Shop to:


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„ Show progress of work through the lifecycle of the project _________________________________
„ Enable internal/external auditors to review work from a controls
perspective _________________________________
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© SAP AG 2007, 44
Generate Business Blueprint Document for Sign-Off
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Can select display attributes, scope,


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and other options when generating the
blueprint document. Can choose to
include graphical representations from
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the graphics tab.
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© SAP AG 2007, 45

What We’ll Cover …


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ASAP Methodology Overview
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Project Preparation
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Business Blueprint
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Realization
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Wrap-up
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© SAP AG 2007, 46

Phase 3 – Realization
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Project
Preparation
Business
Blueprint
Realization
Configuration Testing _________________________________
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Key Realization activities enabled in Solution Manager
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Access IMG and RICEFW Plan and perform _________________________________
configure solution Developments cycle tests
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Capture
Document test Plan and execute
configuration _________________________________
cases integration test
documentation
Keep configuration Plan and Store and manage _________________________________
in sync between perform unit training
systems tests documentation _________________________________
SAP Solution Manager _________________________________

© SAP AG 2007, 47
Realization Document Management
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Project Key
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Business Decision
Tech.
Docs Key
Docs
Scenario Decision
Docs
Specs
Tech.
Specs
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Func.
Specs
Func. Develop.
Develop.
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Specs Objects
Objects
Project Gap
Business Docs
Key
Decision
Docs
Gap
IMG
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Process Key
Docs Docs Config
Decision IMG
Objects Doc
Docs
Objects _________________________________
Key Gap Config _________________________________
Component Decision
Docs
Gap Doc
Key
Docs
IMG
e.g., R/3 Enterprise Decision
Docs
Docs
IMG
Objects
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Func. Tech.
Objects
Process Project
Docs
Specs
Func. Specs
Tech. _________________________________
Step Specs Specs Bus Process
Develop.
Develop.
Bus Process
Procedures
Procedures
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Objects
Objects

© SAP AG 2007, 48

Realization — Configure Business Processes


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Re-use
Re-use of
of Configuration
Configuration via via
BC
BC Sets
Sets (e.g.,
(e.g., at
at aa roll-out
roll-out _________________________________
location)
location)
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Configuration
Configuration via
via
„ Configuration of process
Implementation
Implementation Guide
Guide (IMG)
(IMG) _________________________________
requirements specified in the
Business Blueprint _________________________________
„ Automatic assignment to _________________________________
transactions and BC Sets Define
Define and
and assign
assign
using objects from the test
test cases
cases to
to business
business _________________________________
Business Process Repository processes
processes

© SAP AG 2007, 49

Updating IMG Object Status and Owner


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Configuration Tab
• Assign person responsible for each IMG Object
• Update Processing Status of Configuration for each IMG Object _________________________________

© SAP AG 2007, 50
Adding Configuration Reference Documentation
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Configuration Tab
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• Configuration Documentation is added for each object, or logical
groupings of IMG objects _________________________________
• Document status and ownership is maintained in document
attributes

© SAP AG 2007, 51

Documenting Customer-Specific Developments


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„ Maintenance of links to
customer-specific developments _________________________________
like BAdI implementations, reports,
and modifications _________________________________
„ Direct navigation to coding and
specification/documentation
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„ Maintenance of the product context of _________________________________
the implemented process

© SAP AG 2007, 52

Updating Development Object Status and Owner


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Development Tab _________________________________
•Assign ownership for each RICEFW Object
•Update Status of each RICEFW object
© SAP AG 2007, 53
Defining Project Standards for Realization
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Defining quality standards for configuration- and development-
relevant deliverables ensures consistency in content, look, feel, _________________________________
and scope
„ Generate a configuration reference document similar to the blueprint _________________________________
document
„ Define a formal sign-off process for approving configuration and
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development
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Keep track of IMG Configuration changes:
„ Track changes to the IMG with IMG Log _________________________________
„ Assign IMG object owner and status on the Configuration Tab
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„ Assign Development object owner and status on the Development Tab

The Configuration Folder in Solar02 is used to document


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non-process-related activities (e.g., Basis, BI, etc.)
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Link documents together to create requirements traceability
© SAP AG 2007, 54

Define Project Standards for Testing


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Quality Assurance for test case scripts and data sets to ensure they _________________________________
accurately represent the business requirement and will test the
appropriate data
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„ Define whether or not Unit Testing is formal or informal _________________________________
„ Unit test cases can be strung together to create Integration test cases
„ Use separate test data set documents so test cases can be reused
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Link documents to create requirements traceability back to the _________________________________


original business requirement
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© SAP AG 2007, 55

What We’ll Cover …


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ASAP Methodology Overview
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Project Preparation
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Business Blueprint
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Realization
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Wrap-up
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© SAP AG 2007, 56
Final Preparation, Go-Live & Support
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Final Go-Live & _________________________________
Preparation Support
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Capture
Stress Testing Lessons
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Learned
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Pre-Go-Live Handover of
SAP Services Solution
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Set-Up Project
Operations Closeout
Report
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Support
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SAP Solution Manager _________________________________

© SAP AG 2007, 57

SAP Solution Manager Realizes Untapped Potentials in All


IT Management Focus Areas
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Benefit realization map
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1. Implementation/
Upgrade
2. Operations 3. Optimization 4. Complete Lifecycle
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1 1
100 100

_________________________________
80
8 2 8
80
2
60 60
40
40

Value 7
20
0 3
20
7 0 3
Realization
6

5
4
6

5
4
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Limited Limited Limited No additional
Investment
investment
Improvement
investment
Improvement
investment
Improvement
investment
Improvement
_________________________________
Operational
Excellence
Improvement Improvement Improvement Improvement _________________________________
TCO

„ Reduced testing „ Optimized solution „ Reduce amount of „ Integrated solution _________________________________


effort monitoring recurring incidents „ Comprehensive IT
Key Benefits „ Ensure consistency „ Central system „ Prevent duplicate governance
Areas „ Reduced implemen- administration developments framework _________________________________
tation and upgrade „ Faster issue „ Reduce hardware „ Ensure business
costs resolution costs continuity
Secure project Process End-to-End Application
_________________________________
Motivation TCO Reduction
success Improvement Management

© SAP AG 2007, 58

Recommendations
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Business Management
Ownership
Best _________________________________
Practice End Business IT Help SAP _________________________________
SAP Plan Users Super
Users
Desk Competence
Center
Infrastructure
_________________________________
_________________________________
What you need to do:
„ Consistent use of the tool is the key to success _________________________________
„ Define standards and enforce compliance
_________________________________
„ Use document status values to track deliverables
„ Use project status values to track activities _________________________________
„ Create a Governance Board with members from PMO, PM, IT, Post-
Production Support to provide feedback, lessons learned, and update
_________________________________
standards appropriately to keep the consistent use of the tool a primary
goal for all _________________________________

© SAP AG 2007, 59
Education for SAP Solution Manager
_________________________________
SAP NetWeaver Tools/SAP Solution Manager – Implementation Tools
SMI310 – SAP Solution Manager Implementation and Upgrade of SAP Solutions
TZACC2 – Adaptive Computing Implementation with Adapting Computing Controller 1.0 SP8
_________________________________
Lifecycle Management – Customer Support
SM001 – SAP Solution Manager Overview
_________________________________
SM530 – ITIL with SAP Solution Manager
SM540 – SAP Solution Manager – Incident Management _________________________________
SM550 – Change Request Management

Lifecycle Management – Implementation _________________________________


NW001 – Technology Solutions Powered by SAP NetWeaver
SAPNW – SAP NetWeaver – Overview
SM001 – Introduction to SAP Solution Manager
_________________________________
SMI210 – SAP Solution Manager Implementation Methodology
SMI310 – SAP Solution Manager: Implementation Tools in Detail _________________________________
SM510 – SAP Solution Manager: Global Rollout
SM520 – Effective Knowledge Transfer with SAP Solution Manager
_________________________________
Lifecycle Management – Operations
NW001 – Technology Solutions Powered by SAP NetWeaver
SAPNW – SAP NetWeaver – Overview
_________________________________
SM001 – Introduction to SAP Solution Manager
SM100 – SAP Solution Manager for Operations of SAP Solutions _________________________________
SM530 – ITIL with SAP Solution Manager
SM540 – SAP Solution Manager: Incident Management
SM550 – Change Request Management
© SAP AG 2007, 60

Publication Related to SAP Solution Manager:


SAP Solution Manager
_________________________________
Complete reference to _________________________________
SAP Solution Manager
_________________________________
Content:
„ Concept of SAP Solution Manager and its strategic _________________________________
importance for application management and
collaboration with a strong reference to ITIL
_________________________________
„ Comprehensive approach to the complete portfolio
along the lifecycle — all functions, tools and
processes, including third-party integration
_________________________________
„ Detailed customer field reports deliver insight into
first-hand, practical experience
_________________________________
„ Powered by Solution Support
_________________________________
www.sap-press.com
_________________________________
» German edition ISBN 1-59229-091-4
» English edition ISBN 978-1-59229-091-8
_________________________________

© SAP AG 2007, 61

Resources
_________________________________
_________________________________

Solution Manager Resources _________________________________


SAP Solution Composer _________________________________
http://service.sap.com/s-composer *
_________________________________
SAP Roadmaps – Implementation, Global Template, Upgrade, etc.
http://service.sap.com/roadmaps * _________________________________
SAP Solution Manager
http://service.sap.com/solutionmanager * _________________________________
Self-Study Learning Maps for SAP Solution Manager _________________________________
http://service.sap.com/rkt-solman *
_________________________________
SAP Solution Manager help files
http://help.sap.com _________________________________
* Requires login credentials to the SAP Service Marketplace
© SAP AG 2007, 62
7 Key Points to Take Home
_________________________________
„ SAP Solution Manager can help project managers track
deliverable status _________________________________
„ The Business Process Hierarchy (BPH) in the Business _________________________________
Blueprint creates the framework to store documents,
transactions, IMG objects, RICEFW objects, and test cases _________________________________
„ The status of development and configuration can be _________________________________
maintained and tracked easily
„ Standard reports provide access to deliverable and activity _________________________________
status
_________________________________
„ Export the BPH to MS Project to facilitate the development
of a granular project schedule _________________________________
„ Implementation project content is transferred to IT _________________________________
operations easily
_________________________________
„ Consistent use of SAP Solution Manager is the key to
success
© SAP AG 2007, 63

_________________________________
_________________________________
_________________________________
THANK YOU FOR _________________________________
YOUR ATTENTION _________________________________
_________________________________
Lorie Ballbach _________________________________
North America PMO –
Methods and Tools Practice _________________________________
_________________________________
lorie.ballbach@sap.com
_________________________________

© SAP AG 2007, 64

Copyright 2007 SAP AG. All Rights Reserved.


_________________________________
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© SAP AG 2007, 65
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