Building Trust Through Constructive Communications

Walter Grubbs Vice President Human Resources VSP
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WARNING:

Appearing on the Fortune Magazine “100 Best Companies to Work For” list may be hazardous to your health.

• It raises employee expectations • It raises CEO expectations • People from other organizations want a lot of your time

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Agenda • • • • VSP Overview What Makes VSP a Great Place to Work Communications at VSP Q&A 3 .

000 employees $1.About VSP • Founded in 1955 by Oakland.975 billion in 2003 revenue • Not-for-profit • Sacramento.000 clients 2. CA headquarters • 26 offices nationwide 4 . CA optometrists • Nation’s largest provider of eyecare benefits – – – – Nearly 38 million members 20.

fourth year in a row • Fortune “100 Best Companies to Work For” -.fifth year in a row 5 .About VSP (cont’d) • Cover 217 of the Fortune 500 companies • Cover 42 of the Fortune 100 Best Places to Work companies • Training Magazine Top 100 List -.

What Makes VSP a Great Place to Work? 6 .

It’s Putting People First . Focus is Always on the People We Serve 7 . . .

picnics. cake days.What Makes VSP a Great Place to Work? Valuing Employees • Values of respect and dignity drive management training programs • Employee satisfaction drives part of the management bonus • Fun environment -. ad hoc celebrations • Superior benefits and physical work environment • Lively rewards and recognition programs 8 . dinner dances.

What Makes VSP a Great Place to Work? Helping Employees Develop Careers • Active career development program • High internal promotion rates (40%+) • Free technical training for employees and family members • Training for critical future skills 9 .

dental and vision coverage options for employees and dependents 10 .What Makes VSP a Great Place to Work? Helping Employees Have a Life • Flexible schedules and telecommuting • Sick pay available for dependent and eldercare purposes • Paid volunteer time • Market-leading benefit package with free medical.

What Makes VSP a Great Place to Work? Being a Values-Driven Organization • VSP’s values – – – – – – – – We start with trust We care We are a team We hold high expectations We create the future We treat others as they wish to be treated We support our community We have fun 11 .

What Makes VSP a Great Place to Work? Constant Quality Communications 12 .

unwilling to change their minds or behaviors.The remainder of this presentation is rated: R Contents may not be suitable for participants who are uncomfortable with hearing or telling the truth. 13 . or suspicious of ideas other than their own.

Employee Communications at VSP 14 .

Employee Communications at VSP Atmosphere of: • Openness • Honesty • Integrity 15 .

Employee Communications at VSP Mission/Vision/Values/Goals 16 .

Because private practice doctors play a vital role in that experience.Employee Communications at VSP • Our Mission – We provide people great vision for life. 17 . • Our Vision – VSP is a household name known for delivering the best value and personalized eyecare experience to consumers. by bringing together the best in eyecare. our family of companies ensures they continue to thrive and that the VSP delivery system remains the preferred choice in eyecare.

Employee Communications at VSP Strategic Goals 18 .

Employee Communications at VSP Mission/Vision/Values/Goals • New employee orientation • CEO talks • Staff meetings • Intranet • Posters • Training • Success stories • KJA’s 19 .

Employee Communications at VSP Communication Programs • VSPNet • VSPeople 20 .

Employee Communications at VSP Communication Programs • • • • • • VSPNet VSPeople Insta-meetings All-employee CEO talks Division/department meetings E-mail broadcast 21 .

Employee Communications at VSP Management Visibility • CEO talks/division meetings • Company events (picnic/dinner dance) • Serve Thanksgiving lunch • Ad-hoc celebrations • “In-Touch” Day • Mentor/brown bag/training programs • Lunch room/walk around 22 .

Employee Communications at VSP Listening to Employees • Employee Focus Group • Open door policy • “Dear Rog” letters • Ad-hoc committees (special events) • HR Advisory Council (management) • Special focus groups • Surveys 23 .

Employee Communications at VSP Listening to Employees (cont’d) • Surveys – – – – – All-employee opinion survey Upward evaluation 360 degree feedback Fortune Best Companies Corporate leadership council employee engagement – Division service excellence – Communication surveys 24 .

Employee Communications at VSP Communications Training • Management – Constructive feedback – Situational leadership – Managing inclusion • Staff – – – – Myers-Briggs Conflict management Inclusion workshop Vision Masters (speaking) 25 .

26 .Special Issues • Communicating change • Communicating “touchy” topics Bottom line: Truth is better than speculation. Credibility drives trust.

Questions? 27 .