Designing an English course for Vietnamese tour guides

I. Background of the target group:
Nowadays, in the context of globalization, as the living standard of Vietnamese people is rising, a large number of people take foreign tours for their holidays. Many travel agencies are in need of tour guides who are capable of working in outbound tours. Since English is a foreign language in Vietnam, the newly recruited tour guides from Vietnam Travel Agency are required to receive specific training on English proficiency and obtain background knowledge about foreign countries’ policy, law and customs. All the trainees just graduated from university majored in tourism and their English proficiency is intermediate.

II.

Needs Analysis
The process of determining the needs for the target group of learners requires both

subjective and objective information. The demands of the trainees and the requirements of the teacher should be actively integrated during the course. In an effort to achieve this interactivity, the teacher needs to know the skills and languages the trainees’ need, their English level and their basic needs towards the course. So the target needs analysis and the learning needs analysis are investigated and conducted by carefully structured ways such as interviews, questionnaires, tests, observations and discussions. Prior to the course, the teacher should get in touch with Vietnam Travel Agency to find out the target needs and performance expectations for the trainees. The teacher needs to be able to see the current level of ability the trainees have by setting up English proficiency tests. Interview is another useful approach to reflect the trainees’ immediate needs in which the trainees can express their expectations, interests, motivations and strategies towards the course and their past-learning experience. Based on the information, the trainers are able to choose appropriate touring-concerned textbooks and in-house materials and design the course in a more measurable way. The needs analysis can be achieved through classroom observations and face-to-face discussions with the trainees, which helps the trainers adjust the course to a more

• To speak English fluently and effectively and have a proper understanding of some western customs. which cover a range of communication situations. The main objectives of the course: • To provide material for the students to learn and extend their command of English grammar and vocabulary. booking tickets.suitable. which involves grammar and extensive vocabulary learning and practice. Listening including comprehension of detailed information. hotel rooms and helping Vietnamese tourists during the tour’s activities. . such as exchanging currency. • • • Writing Skills with a specific focus on writing contract. exit tests will be developed to assess what the course achieves when compared with the initial tests. up-to-date and in-depth one. Target needs analysis and the learning needs analysis are the two on-going procedures engaged in the whole teaching-learning process. 2. the trainees will be able to master the following skills: • Language Development. Goals and objectives of the course: As a result of the needs analysis as a whole and by combining the findings of the documents and questionnaires. adjusting. shaping and motivating from the course preparation to the end of the course. Reading involving analysis of tourism-related texts of topical relevance. III. assessing the performance of the trainees can determine whether the materials are practical or not. Furthermore. They function in directing. At the end of the course. The goals of the course: At the end of the course. telephoning with English native speakers… • Communication Skills. etc. the teacher will be able to find out the goals and objectives of the course: 1.

the teacher gives a flexible and negotiable course design which allows room for changes based on feedback from learners. The trainees will find that what the course provides is very useful and significant when they later begin their work. . the teacher sets up bilingual classes and encourage the trainees to practice English through various settings and activities. According to the trainees’ needs. IV. • To develop the students' general capacity to a level that enables them to use English in an environment granted that they are provided with the specific notions and vocabulary of tourism. The course will provide the trainees with various tasks reflecting the structural characteristics of the learner’s special purpose. • Overview of the course: Type of the course: The course is an intensive course in which the trainees are totally engaged. • To develop the students' speaking skills to enable them to use social and professional language so they could master the skills of negotiating with native travel agencies. The course has a broad focus since the teacher concentrates on a range of target events which covers the skills in detail. It is also a pre-experience course since the trainees do not have experience at the time of this course. • Details of the course:  Course duration: three weeks (from Monday to Friday)  Course length: 45 one-hour sessions (3 hours each day)  Size of group: 15-20 people  Participants: tour guides who have obtained a degree in Tourism Administration and have an intermediate level of English proficiency. foreign cultures… During the training process. • To develop the students' listening skills to enable them to understand and apply specific information from the input.• To develop the students' reading skills to enable them to get information from documents and touring booklets.

. the trainers will tutor the class by forming homogeneous groups.Since it is a learning-centered class and the total number of learners is no more than 20.

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