VERIZON CALL ASSISTANT USER GUIDE

Copyright © 2009 Verizon All Rights Reserved

System Requirements
OPERATING SYSTEM BROWSER PROCESSOR SPEED RAM AVAILABLE DISK SPACE MEDIA PLAYER PLUG-INS SCREEN RESOLUTION DIAL-UP USERS ONLY Microsoft® Windows® 2000, XP Pro, XP Home, Vista Home, Vista Business Internet Explorer® 6.0 or later; Netscape® 7.1, Firefox 1.5 or later Pentium® III, 450MHz 128 MB or higher 20 MB Windows 6.0 or later Macromedia® Flash® 7.0 800 x 600 or greater Connection speeds must be 30k or more

Note: Verizon Call Assistant is not currently compatible with Macintosh® computers.

Legal Disclaimer
Verizon Call Assistant provided by Verizon Telecom (“Verizon”) and subject to terms and conditions. You must subscribe to a compatible version of Verizon Home Voice Mail (sold separately) to access Voice Mail features of Verizon Call Assistant. Verizon Call Assistant is not currently compatible with Macintosh® computers. Verizon is not responsible for messages that are lost or delayed due to transmission via the Internet. Verizon is not responsible for the content of messages sent via the e-mail feature. Verizon Call Assistant may not be used for any unlawful purpose, such as sending unsolicited commercial e-mail messages (e.g., spamming). Taxes and other charges apply.

TABLE OF CONTENTS SYSTEM REQUIREMENTS ................................................................................. 2  LEGAL DISCLAIMER .......................................................................................... 2  INTRODUCTION .................................................................................................. 6  FEATURES .......................................................................................................... 7 
Address Book ........................................................................................................................................ 7  Call Logs ............................................................................................................................................... 7  Pop-up Notification ............................................................................................................................... 7  Visual Voice Mail ................................................................................................................................. 7  Synchronization .................................................................................................................................... 7  Import MS Outlook Contacts ................................................................................................................ 7  Customization ....................................................................................................................................... 7  Search ................................................................................................................................................... 7 

GETTING STARTED ............................................................................................ 8 
VCA Account Activation and Setup ........................................................................................................... 9  Activate Your Verizon Call Assistant Account ......................................................................................... 9  User ID and Password .................................................................................................................................. 9  VCA Website & Desktop Client Access ................................................................................................... 9  VCA By Phone Access .............................................................................................................................. 9  Profile and Settings..................................................................................................................................... 10  My Profile ................................................................................................................................................ 11  Settings .................................................................................................................................................... 12  Pop-up Notification ............................................................................................................................. 12  My Password....................................................................................................................................... 13  My Time Zone .................................................................................................................................... 13  Voice Mail Retrieval ........................................................................................................................... 14  Verizon Call Assistant By Phone ........................................................................................................ 15  Installing Desktop Client Software ........................................................................................................... 17 

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USING VERIZON CALL ASSISTANT ................................................................ 25 
Verizon Call Assistant Website ................................................................................................................. 25  Calls and Messages .................................................................................................................................. 25  Incoming Calls ......................................................................................................................................... 25  Voice Mail ............................................................................................................................................... 26  Address Book .......................................................................................................................................... 30  Add Contact ........................................................................................................................................ 31  Manage Groups ................................................................................................................................... 32  Customize View .................................................................................................................................. 32  Synchronize Contacts.......................................................................................................................... 33  Import Contacts................................................................................................................................... 40  Feedback ............................................................................................................................................. 40  Verizon Call Assistant Desktop Client ...................................................................................................... 41  Using the Desktop Client ......................................................................................................................... 41  Pop-up Toast Notification........................................................................................................................ 43  Incoming Calls ......................................................................................................................................... 44  Voice Mail ............................................................................................................................................... 46  Address Book .......................................................................................................................................... 47  Search ...................................................................................................................................................... 49  Other VCA Desktop Client Features ....................................................................................................... 49  Feedback .................................................................................................................................................. 51  Verizon Call Assistant By Phone ............................................................................................................... 52  VCA By Phone Features .......................................................................................................................... 52  Summary: ............................................................................................................................................ 52  Check Calls ......................................................................................................................................... 52  Check Voice Mail ............................................................................................................................... 53  Manage Address Book ........................................................................................................................ 53  Change Profile .................................................................................................................................... 53  Hints .................................................................................................................................................... 53 

APPENDIX ......................................................................................................... 54 
Maintenance ................................................................................................................................................ 54  Forgot Your Password? ........................................................................................................................... 54 

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VCA Website Session Time Out ............................................................................................................. 55  VCA Desktop Client Single Instance ...................................................................................................... 55  Uninstall Desktop Client.......................................................................................................................... 56  Uninstall Synchronization Tool ............................................................................................................... 56  Saving Voice Mail Messages from VCA in Netscape 7.1 ....................................................................... 57 

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synchronize your VCA Address Book with Lotus Notes. Your VCA account is tied directly to your Verizon Home Phone number with Voice Mail functionality tied directly to your Verizon Home Voice Mail feature. receive pop-up notification of incoming Calls and Voice Mail Messages and view call logs. replay.Introduction Thank you for choosing Verizon Call Assistant! Verizon Call Assistant (VCA) has 3 points of access: o o o Web Desktop Client Voice Portal VCA allows you to maintain a directory of contacts. MS Outlook Express and PDA. 6 . review and update contact information in your Address Book. store the names and telephone numbers of people who call or leave Voice Mail Messages. Add. and import contact information from MS Outlook. and save Voice Mail Messages. play. MS Outlook. delete.

Palm™ Desktop or Lotus Notes®.Features Address Book The VCA Address Book provides easy access to all of your contacts via the Web. Search Search for contacts using the VCA Desktop Client or VCA Website. Outlook Express® (Address Book only). Unlike a traditional voice mailbox. When using VCA By Phone. Customization You have the option to customize the column layout of the VCA Website Address Book screen. Visual Voice Mail Now you can get your Voice Mail Messages displayed online.csv file in MS Outlook and import contacts into the VCA Address Book. both with Caller ID information (when available). Call Logs With VCA you’ll have a log of incoming Calls and one of Voice Mail Messages. Desktop Client and Voice Portal. Pop-up Notification A feature that is exclusive to the desktop client: You will get a pop-up notification with available Caller ID information for each incoming Call and Voice Mail Message. you can view your list of up to 100 Voice Mail Messages and listen to them in any order you choose. Synchronization A feature that allows you to synchronize your VCA Address Book with that of Outlook®. Import MS Outlook Contacts You can create a . you can search by group or search for individuals by entering or saying the first 3 letters of a contact’s last name. 7 .

and finally. installing. Then.Getting Started The Verizon Call Assistant User Guide has been designed to assist you with obtaining. details on how to use each part of the application will be provided. and using the Verizon Call Assistant. information will be provided on how to obtain and access the application. step by step instructions will be given on how to install various components of the application. 8 . First.

verizon. You will be given instruction as to how to establish a 6 digit PIN in the Settings section of this document. go to the VCA Website at http://www. Your Verizon Call Assistant order is now completed for the phone number(s) ending with 0880 and is ready for activation!! o Upon receipt of the letter. o Dear Customer. VCA By Phone Access When you are not at your computer.VCA Account Activation and Setup Activate Your Verizon Call Assistant Account You must contact the Verizon Business Office to order VCA. Just dial into the system and enter your 6 digit PIN.com/callassistant Click on the “activate it now” link on the right side of your screen Follow the steps provided on the VCA Account Activation screens o o User ID and Password VCA Website & Desktop Client Access Use your verizon. Welcome to Verizon Call Assistant. You will receive a VCA Welcome letter when the ordering process has been completed and your account is ready for activation. you can call into VCA’s Voice Portal to access your VCA features from any touch-tone phone. 9 .com user ID and password to access the VCA Website and Desktop Client.

com/callassistant Step 2: Enter your verizon.verizon. go to http://www.com User ID and Password and then select Sign In. 10 . and VCA By Phone settings.Profile and Settings Go to the VCA Website to set up your Personal Profile and establish VCA Website. » How to Sign Into the Verizon Call Assistant Website Step 1: From your internet browser. VCA Desktop Client.

11 . Step 3: Enter Phone Numbers. Step 2: Enter your First and Last name in the appropriate mandatory fields.My Profile The “My Profile” page enables you to enter personal information for your account. Email Addresses and Work and Home Addresses in the appropriate fields. Required fields are marked with a red asterisk.  Create Your Personal Profile » How to Set Up Your Verizon Call Assistant Profile FROM THE VERIZON CALL ASSISTANT WEBSITE Step 1: Click on “My Profile” in the left navigation area.

When you are logged into the VCA Desktop Client.  Pop-up Notification You have the option to turn Pop-up Notification on or off. Pop-up Notification Pop-up Notification is in the form of a pop-up “toast” window similar to a pop-up window on an instant messaging application. click on the “Settings” link in the left navigation area to personalize your VCA settings. Select your Pop-up Notification options at the top of the Settings page. you can receive pop-up notification that displays available names and phone numbers associated with incoming Calls and Voice Mail messages on your computer’s desktop. » How to Get Pop-up Notification for Caller ID and Voice Mail FROM THE VERIZON CALL ASSISTANT WEBSITE SETTINGS PAGE 12 .Settings After signing in to the VCA Website. or to suspend pop-ups for designated periods of time.

My Password Your password can be changed at any time. Step 4: Type in your new password. Step 5: Next to “Confirm”. type in your old password. Step 2: Click on the Change Password button. type in your new password again. » How to Change Your Password FROM THE VERIZON CALL ASSISTANT WEBSITE SETTINGS PAGE Step 1: Click on My Password. Step 2: Select the time period for which you would not like pop-up notification. Step 3: On the Change Password screen. Step 6: Click on the Submit button. click on Save. How to Suspend Pop-up Notification for Caller ID and Voice Mail Step 1: Check the box next to “Don’t show pop-up notification during this time”.» Step 1: Check the box next to your phone number to receive pop-up “toast” notification for incoming Caller ID and Voice Mail messages. 13 . When you have completed all desired options on this screen. Please keep in mind that the same password will be used for VCA Website and VCA Desktop Client access. My Time Zone Please select your time zone to ensure correct time stamps on incoming Calls and Voice Mail messages as well as accurate quiet time periods for Pop-up Notification.  My Password Click the red arrow next to My Password to change your password.

Enter your Verizon Voice Mail Passcode and click Save to activate VCA’s Voice Mail Retrieval functionality. You will receive pop-up confirmation informing you that your Settings have been successfully changed. The first instance of the Voice Mail Retrieval screen will only appear if you are not a subscriber of Verizon Voice Mail at the time of login.  Voice Mail Retrieval Your Voice Mail Retrieval Settings allow you to configure VCA so you can listen to your messages online. The second instance of the Voice Mail Retrieval screen will appear if you do subscribe to Verizon Voice Mail. At that point you will be offered an opportunity to subscribe to Verizon Voice Mail by clicking on the “Add it” link on the dialog box.Voice Mail Retrieval Configure your Verizon Voice Mail retrieval to listen to your messages online. Step 3: Click the Save button. » How to Set Up Your Voice Mail Retrieval FROM THE VERIZON CALL ASSISTANT WEBSITE SETTINGS PAGE Step 1: Click the red arrow next to Voice Mail Retrieval. Step 2: Enter your Verizon Home Voice Mail Passcode. 14 .

Verizon Call Assistant By Phone You can enter up to two additional numbers you will use to access VCA By Phone. you can change your two additional numbers at any time or choose whether to have VCA By Phone greet you with a summary of New Calls and Voice Mail messages by selecting the Quick Start or Summary Start option. When calling from one of the specified numbers. the only information that will be needed to access VCA By Phone will be your 6-digit PIN. Dialing into VCA By Phone from numbers not listed here will require you to enter your registered number in addition to your PIN. From the Subsequent Login version of the screen. 15 . Once the PIN is successfully saved. the First Time Login screen will be replaced by the “Subsequent Login” version and remain available for each subsequent login. The “First Time Login” version of the Call Assistant By Phone screen will appear the first time you login to the VCA Website and remain available until a 6-digit PIN is entered and saved.

FROM THE VERIZON CALL ASSISTANT WEBSITE SETTINGS PAGE Step 1: Click the red arrow next to Call Assistant By Phone. I will ask for more details when I am ready. Step 2: In the boxes under ”Access Numbers”. » New Calls (Click the check box next to this option) » New Voice Mail Messages (Click the check box next to this option) Step 3: Click the Save button. SUMMARY START: I want to hear details about the following each time I call. Subsequent Logins » How to Change Verizon Call Assistant By Phone Access Numbers FROM THE VERIZON CALL ASSISTANT WEBSITE SETTINGS PAGE Step 1: Click the red arrow next to Call Assistant By Phone.). Step 4: Click the Save button. etc. Step 2: In the boxes under ”Access Numbers”. Step 3: Enter a 6-digit PIN. How to Choose Verizon Call Assistant By Phone Start Option You can choose whether or not to have Verizon Call Assistant By Phone greet you with a summary of New Calls and Voice Mail Messages.Set Up Verizon Call Assistant By Phone Access Numbers & Create Your PIN First Time Login » How to Set Up Verizon Call Assistant By Phone Access Numbers & Create Your PIN FROM THE VERIZON CALL ASSISTANT WEBSITE SETTINGS PAGE Step 1: Click the red arrow next to Call Assistant By Phone. second home number. enter or change the two additional numbers you would like to call from. enter the two additional numbers you would like to call from (cell and work number. » 16 . Step 2: Select the Start Option you would prefer to have: QUICK START: I just want to start using Verizon Call Assistant By Phone. Step 3: Click the Save button or update Start Option.

17 . but we recommend that you only download to your personal computer or to computers you use on a regular basis. » Download the Desktop Client Software Step 1: From your internet browser. only one user can sign in to the desktop client at any given time. Downloading to a public computer is highly discouraged. The VCA icon will remain on your computer’s toolbar to allow easy access. Step 3: Click on the Download link on the Download VCA Client page. If there are multiple users of VCA in your household. .verizon.com/callassistant Step 2: Click on the Download option in the left navigation area of the VCA website. please note that for each account. The software can be downloaded to multiple PCs/laptops.Installing Desktop Client Software Install the desktop client software on your PC and/or laptop to access the VCA Desktop Client. go to http://www.

click Run. click Next to house the tool in the proposed destination folder or click Change to house it in a different folder. Step 6: When you get to the “Destination Folder” dialog box. Step 5: Respond favorably to the next several dialog boxes. 18 .Step 4: When the “File Download–Security Warning” dialog box appears.

Verizon Call Assistant.lnk Verizon Call Assistant Desktop Icon 19 . A VCA icon will appear on your desktop.Step 7: Continue to respond favorably to dialog boxes and click on Finish when the following dialog box appears.

NOTE: We recommend that you back up your information before downloading the synchronization software.Installing Synchronization Tool VCA has a synchronization tool that allows you to Synchronize Address Book Information from any compatible application and match it to your entries in the VCA Address Book. 20 . Synchronizing your VCA Address Book ensures that all your contact information is up to date.  Download Synchronization Software Download the synchronization software to synchronize your VCA Address Book with contact lists in other applications.

click on Synchronize Contacts. Step 4: When asked if you want to run or save the file.» How to Download Verizon Call Assistant Synchronization Software FROM THE VERIZON CALL ASSISTANT WEBSITE Step 1: Click on Address Book in the left navigation area. click on Run. Step 2: On the Address Book screen. 21 . Step 3: Click on “Click here to download the Call Assistant Synchronization Software”.

click on Run to continue installing this application”. Select Settings to set up your Sync options.Step 5: If you get a Security Warning with the name “VCA SyncSetup.exe. Step 6: The synchronization software will launch. 22 .

Step 7: When the IntelliSynch Setup dialog box appears. 23 . either click on Next or Browse to the location where you to choose to have the application installed. click on OK. Step 8: When the next IntelliSynch Setup dialog box appears.

Step 10: After installing the synchronization software. click on Cancel. Lotus Notes® 4. Verizon Call Assistant is compatible with Microsoft® Outlook® 97. 24 .6. 5. click on the here link to refresh the page. you will need to upload the results to your Palm PDA using the HotSync tool.Step 9: When the IntelliSynch Setup Status dialog box disappears. Special Note about Palm: Once you’ve synchronized your Palm and Verizon Call Assistant Address Books.0 (Address Book only).01 and 5.0 and 6.x. the installation will be complete. If you choose not to complete installation. and Palm® 4. Microsoft® Outlook Express® 4. 98 and 2000.1 and later.1.

o o o When more than ten calls exist on the log.Using Verizon Call Assistant Verizon Call Assistant Website If you’re away from your PC or laptop.com/callassistant .verizon. Just open a browser window and sign in at http://www. you can still access Verizon Call Assistant from any computer with Internet access. Click on the boxes next to calls you wish to delete and click on the Delete button to remove calls from the log. Click on Date to sort by the date/time of the incoming calls. Click on Phone to sort by phone number. Click on From to sort by the name of the incoming caller. a navigation arrow will appear in the lower right corner of the screen to take you to subsequent pages. Calls and Messages Access incoming Call and Voice Mail message logs on the “Calls and Messages” web page. Incoming Calls o o Click on Incoming Calls to view the list of most recent calls. 25 .

Voice Mail o o Click on Voice Mail to view the list of most recent Voice Mail messages. Click on From to sort by the name of the incoming caller. Click on the check boxes next to voice mail messages you wish to delete and click on the Delete button to remove Voice Mail messages from the log. Click on Phone to sort by phone number. o o o o 26 . Click on Play to play a Voice Mail message. Click on Date to sort by the date/time of the incoming calls.

click Install to install the software. o o Click on the Play icon next to the Voice Mail message you would like to hear. First time users. When you have finished listening to the message. When the message finishes playing. On the initial pop-up you will get a button that will allow you to Pause and one that will allow you to Fast Forward the message. click on the “x” in the upper right corner of the dialog box to return to your list of Voice Mail messages.Playing Voice Mail Messages First time users of the VCA Website will be required to install the Voice Mail playback software. you will have the option to Play and Fast Forward the message. 27 . The Visual Voice Mail pop-up will appear and the message will begin playing. This step will not be required for subsequent Voice Mail playback.

Other Voice Mail Options When you click on the name of a caller you will get a pop-up menu that allows you to Play. click on Save Navigate to the location where you want to save the .wav file and click on Save From the Download Complete dialog box or from the previously seen File Download dialog box. Play Voice Mail and Delete Voice Mail functionality works as described in previous sections. To Save a Voice Mail message from the VCA Website: o o o o Click on the name of the caller of the Voice Mail you would like to hear Click on Save Voice Mail On the File Download dialog box. Save or Delete Voice Mail. 28 . you can Open and play the Voice Mail message you have chosen.

29 .To play the Voice Mail message: o o Click on Open from either dialog box to launch your media player. Click on the medial player’s Play button.

manage groups. Type in a contact name in the “Search” field and click on Search to find a particular contact. Click on a contact’s name to display the menu that allows View/Edit information or Delete that contact. customize your view. add and update contacts. Or select and click on Delete to delete selected contacts. Click on a highlighted letter in the alpha bar to view contacts whose first names start with the selected letter. o Click on the drop down arrow next to “Address Book” to choose the group of contacts you would like to view. Click on check boxes next to contacts’ names and click on the “Move to Group” dropdown arrow to move contacts to other groups. and import contacts.Address Book The Address Book screen allows you to search for. synchronize contacts. o o o o 30 .

31 . or by clicking on the “Add Contacts” link if you would like to add more details about the contact.Add Contact You can add contacts using the “Quick Add Contact” portion of the Address Book screen.

Customize View Click on the “Customize View” link to select the columns you want visible in your Address Book. 32 . rename and delete existing groups.Manage Groups Click on the “Manage Groups” link to access the screen that allows you to add additional groups and to view.

Synchronizing your VCA Address Book ensures that all your contact information is up to date.Synchronize Contacts Synchronize Address Book information from any compatible application and match it to your entries in the VCA Address Book. o o o From the VCA Website. Click on Synchronize Contacts Click on Click here to launch Call Assistant Synchronization wizard 33 . click on Address Book in the left navigation area.

export. You have the option to import.o Click on Settings The Selection Configuration dialog box will appear. 34 . or synchronize contacts from Lotus Notes or Outlook Express.

or synchronize and select the desired operation. o Click on Help to receive help in any of the areas. export.o Place a check mark next to the application that contains the contacts you wish to import. The application box will display a left arrow for import. or synchronize. 35 . a right arrow for export and a double arrow for synchronize. The VCA synchronization feature takes information from your other Address Book and your VCA Address Book and synchronizes them so that they are the same. export. o Click on Options to enter the password for your address book application or to browse to a particular location in that application you would like to import.

click on OK and you will be taken back to the main synchronization screen. o 36 . o Once you have selected all of your desired options. Click Synchronize.o Click on Advanced to access and implement any advanced settings.

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o Click on Accept to confirm address edits.If you did not enter your password in the Options dialog box. 38 . you will have an opportunity to enter it here.

Contact information will be synchronized with the address book you selected and the information is then synchronized with your VCA Address Book. synchronized contacts will be added to the Sync group. 39 . By default. They can then be selected and moved to the groups of your choice.

there is a Feedback link available. select “Import and Export” In the list box. click on Address Book in the left navigation area Click on Import Contacts Click Browse to select the (. Up to 200 contacts can be imported in a single operation.csv) file you want to import Check the box next to each contact you want to import Click Next to import the file o o o o o Note: Existing contacts in the Outlook contact group will be overwritten Feedback If the user wishes to submit feedback from the VCA web page.Import Contacts VCA allows you to import contact information from Outlook. select “Export to a file” option and click Next Select “Comma Separate Values (Windows)” from the list and click Next Select the “contacts” folder from the list box and click Next Save the (. 40 .csv) file to your “C” drive (c:\) and follow instructions to finish the wizard From the VCA Website. o o o o o o Launch Outlook application From the File Menu.

Verizon Call Assistant Desktop Client Using the Desktop Client Verizon Call Assistant. a new window is opened with the Feedback form.lnk » Sign Into the Desktop Client Software Step 1: Double-click on the Verizon Call Assistant icon on your desktop. 41 . Populate the form and then click on Submit.When clicked.

” Step 3: Click Login Step 4: Click Ok on the proprietary dialog box. You can also retrieve your User Name or Password if you have forgotten by clicking on “Forgot ID/Password. and Voice Mail plus the clock at the bottom. it expands to display a column of windows for the Address Book. Initial VCA The VCA windows should be displayed as a sidebar on the right hand side of the screen with the User window. Note: Options are available to allow you to “Remember User Name” and “Launch At Windows Startup” (VCA Desktop Client sign in dialog box will appear on the Desktop without clicking on the VCA Desktop Client icon. enter your verizon.Step 2: When the application opens. will prevent the window from expanding. The padlock icon (seen at the top of the minimized application). Call Logs. if locked by clicking on the icon. Call Logs window.com name and Password. When the user moves the mouse over the sidebar.). 42 . and the Voice Mails window in a column from top to bottom. The number of new calls and number of voice mail is listed. Address Book window.

43 . It offers you the option to turn off the pop-up display or to suspend it for designated periods of time. a Caller ID pop-up window similar to the ones below will be displayed identifying each incoming Call via the VCA website.Pop-up Toast Notification When you are signed into the client. Multiple calls will be displayed in a stacked format.

Incoming Calls The Call Logs are displayed in a separate window: If you wish to see the listing of either the New or Old Calls. 44 . simply click on the + for the appropriate category.

and Date) will sort the list accordingly. To. 45 .Clicking on the Headers (From. Clicking on a specific call will open a new window with the call details. This icon allows for saving the information.

Voice Mail Now you can get your Voice Mail Messages displayed online. Unlike a traditional voice mailbox. and Date) to sort on that category. Click on any of the column headings (From. To. 46 . Click on the + to expand either the New Voicemail(s) or the Old Voicemail(s). you can view your list of up to 100 Voice Mail Messages and listen to them in any order you choose.

expand the Address Book window by 47 . the voicemail is deleted. The volume can be adjusted using the lower slider bar on the Voicemail window.wav file and you can save the file to your PC. If you click on the Delete button. Contacts When you want to want to view your Contacts. The voicemail can also be saved from this window. Address Book The VCA Address Book provides easy access to all of your contacts via the Web. Desktop Client and Voice Portal.Either click on the speaker icon to the left of the listing to listen or click on the specific voicemail to see the details then click on the speaker icon to listen to it. You can save the contact by clicking on the Add Contact icon. a Save As window is displayed showing the default type as a . If you click on the Save button. You can delete individual voicemail by right-clicking on it and clicking on Delete.

clicking on the << (Float) or click on the and select Float. If you want to look at a specific contact. click on it. This offers the options to Save and Cancel changes for that Contact name 48 . Clicking on the icon in the lower left allows you to add contacts.

49 . or remove it from the Address Book by clicking on Delete. The ‘Remove’ button toggles with an ‘Add’ button so that the windows can easily be removed and then added to the display again. Type in one or more letters of the name of the contact you are searching for. there are three function icons shown which offer additional features.Search At the top of the Address Book window is a text box. Once the contact is identified. Clicking on a ‘Remove’ button will move a feature from display. The (+) icon offers a new window to Add Widgets. Other VCA Desktop Client Features When the user clicks on the top menu. the information for that contact can be updated by selecting the contact and clicking on View Contact. but it will always be listed in this window.

Settings Advanced – changes color scheme Font Settings – select font size Sound Settings – turn mail sound with on/off toggle Theme Settings – change window colors Feedback – opens a separate window Help – opens the VCA User Guide About . Profile .view the VCA version information The (X ) icon minimizes VCA but it will not sign you out.The (            ) icon offers a drop down with options to: Add Widgets – opens a separate window Web Portal – opens an internet browser to the VCA Website.opens an internet browser to the VCA Website. 50 .

Feedback When you want to want to send Feedback from the VCA client. click on the and select Feedback. 51 . This will open a window where you can input and submit your comments.

Manage Address Book. “Previous”. Access VCA By Phone outside the U. you must first set up the service by going to the VCA By Phone section of the Settings page on the VCA Website. like this “You have 3 new calls. or “Next”. you can say “Update Contact” to update an existing contact with that number or add the caller as a new contact. You can navigate through the list of calls by saying “First”. Check Calls At the Main Menu.” If the system already has the caller’s phone number. Say “Delete” to delete the call from the call log. Step 4: You may be greeted with an optional summary of new incoming calls and Voice Mail messages. » How to Access Verizon Call Assistant By Phone Step 1: Dial 1-866-544-5426. VCA By Phone Features Summary: If you wish. Call toll-free from any phone to access many of the VCA features.Verizon Call Assistant By Phone Take Verizon Call Assistant with you whenever you’re away from your computer. You must select a 6-digit PIN (personal identification number) and input it on the Settings page to gain access to VCA By Phone. “Last”. The phone number associated with your VCA account will be listed as the primary number you will use to dial into the service. Step 2: Say or enter your 6-digit PIN (created on the Web). say “Check Calls” to hear information on your new and saved incoming calls. Your first one came in at 9:00 AM today. Voice Portal can greet you with a summary of new incoming calls and Voice Mail messages. You can specify that you would like this summary by using the VCA By Phone section of the Settings page on the VCA Website. from John Jones at 999-555-1234…. 52 . These features are described in detail below. by dialing 1-845-732-2014. Step 5: You will hear a main menu of the options available through the Voice Portal: Check Calls. International long distance rates apply. Voice Portal will read the list of calls for you. Check Voice Mail. You may register up to two additional phone numbers that can be used to call VCA By Phone. To use VCA By Phone. Step 3: (Required only if you call from a non-registered phone) Say or enter the phone number for which your Verizon Call Assistant account was established. as described below.S. The easy-to-follow speech recognition system guides you through each feature. and Change Profile.

Alternatively. Select a strong PIN that cannot be easily guessed. “Previous”. for each Voice Mail message. You can repeat or delete Voice Mail messages. You can navigate through the list of Voice Mail messages by saying “First”. it reads the time and date the message was left followed by the message. The Voice Portal will tell you the number of Voice Mail messages. Say “Change User Mode” to hear shortened prompts. or “Next”. You will be prompted to enter your existing PIN followed by the new one. Say “Change PIN” to change your PIN. if you would like to update a contact’s phone number. 53 . If you delete a message it will be deleted from your Voice Mail system as well as from VCA’s list of messages. You can also enter or say the first three letters of the contact’s last name. Then you can say the name of a contact or search for the contact by saying a group name. Follow the same steps if you would like to change the user mode from advanced mode back to basic mode. you can say “Update” instead of “Lookup” and you will be able to update the contact’s phone number in fewer steps. When Voice Portal finds the contact it will play the information available for that contact. To look up a contact. say “Check Voice Mail” to hear your new and saved Voice Mail messages. Say “Update Contact” if you would like to update one of the contact’s phone numbers. Manage Address Book At the Main Menu. “Last”. Say “Help” at any point in the call flow to obtain context-specific help. Hints Say “Main Menu” at any time to return to the main menu. Change Profile This option will allow you to change your PIN or change how detailed the VCA prompts are.Check Voice Mail At the Main Menu. say “Lookup”. say “Manage my Address Book” to look up and/or update contacts in your Address Book. Then.

verizon. Follow all prompts until you have successfully completed the request for a new password. go to http://www.Appendix Maintenance Forgot Your Password? If you forget your password. click on the desktop client icon on your desktop to launch the sign-in dialog box and click on Forgot Password. you can change it from the VCA Website or Desktop Client. Enter your user ID and click on “next”. To change it on the VCA Website. 54 .com/callassistant and click on Forgot Password? To change it from the VCA Desktop Client.

55 . the first session will be terminated and the following dialog box will appear. only one can sign in to the desktop client at any given time. you will receive the following pop-up.VCA Website Session Time Out If the VCA Website is idle for 15 minutes. If the VCA Desktop Client is in use on one computer and accessed from another. VCA Desktop Client Single Instance If there are multiple users of VCA in your household.

go to Start > Programs > Verizon Call Assistant > Uninstall. Uninstall Synchronization Tool If for any reason you would like to uninstall the VCA Synchronization Tool: On you computer desktop go to Start > Settings > Control Panel > o o o o Double click on Add or Remove Programs Locate and click on “Intellisync for Verizon Call Assistant” on the menu Click on Change/Remove On the Confirm Uninstall dialog box. Respond favorably to any prompts that are necessary to complete the action.Uninstall Desktop Client If for any reason you would like to uninstall the VCA Desktop Client. click OK 56 .

aspx” in the File name field and Change the text in “Save as type” to “All files” and click on Save. Remove the extension “.wav.aspx” to the file name “George Watson_1157.Saving Voice Mail Messages from VCA in Netscape 7. click on a callers name in the “From” column. Netscape 7. The save to…dialog window will be displayed with file name and the extension “.wav”. 57 .aspx”. o Click on “Save it to disk” and then on OK.1 o On the Calls and Messages screen of the VCA Website.1 is appending “. then click on the “Save Voice Mail” link in the pop-up menu. The dialog box below will be displayed. o Double click the saved Voice Mail to play the voice mail in the media player.

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