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Section A( 1 Marks each)
1) Management which deals with effective use and control of (c) employee referral (d) advertising
man power,is
(a) Human resource management

13) Executives too are mostly ---------from within
(b)Personal managment (a) recruited (b) promoted
(c)Both (c)selected (d)posted
2) According to----- ‘human factor’refers to whole consisting 14) The selection procedure is essentially a series of methods
of inter-related,interdependent and inter-acting physiological , of securing pertinent information about the ---------
sociological and ethical components. (a) employees (b) employer
(a)Julius (b) Mayo (c) organisation (d) aplicant
(c)Roethlisberger (d)Farland
3) In broadest sence ,human relations refers to the ------- 15) Broadly speaking ,training is the act of increasing the
of peoplein all walks of life-in schools ,homes , business and knowledge and skills of an employee for doing a ---------
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diverse job (b) particular job
(a) communication (b) interaction (c) technical job (d) all of these
(c) relation (d)attitudes
16) Training methods are a means of attaining the desired
4)In “Vernashram”or caste system ,those devoting themselves objective in a ---------- .
in manual work were known as ------- (a) Company (b) Desired situation
(a) Brahamana (b) Kastriya (c) Learning situation (d) Particular situation
(c) Vaisaya (d) Shudras
17) The training technique which duplicates ,as nearly as
5) Madras labour union was organised in ---- possible ,the actual condition encountered on a job is called --
(a)1912 (b) 1915 (a) Simulation method
(c) 1918 (d) 1920 (b) Experimental method

(c) Knowledge based methods
6) For lack of ------- , the workers can not and do not have any (d) Vestibule training
stay in their jobs or working condition
(a) incentives (b) job opportunity 18) According to Douglas Mc Gregor , there ---
(c) good working condition (d) job satisfaction different purposes of learning .
(a) Two (b) Three
7)-------- is the process by which management decides how an (c) Four (d) Five
organisation should move from its current man power position
to desired man power position . 19) Training increases the employees
(a) Man power planning (b) Future forcasting (a) market value (b) earning power
(c) Anticipating manPh:power
(d) All the abve 65066565/(c)6/ job 7, 28013999 (d) all the abone

8)Human resourse planning is essentional because of frequent- 20)The individual evaluation technique in which the evaluator
--------- which is unavoidable and even is presented with graphs add asked to rate the employee is
beneficial . called
(a)Population growth (b) Population growth (a) Graphic rating scale (b) Forced choice
(c)labour turnover (d) shortage of labour (c) Essay evaluation (d) Critical incident technique

9) A --------- contains data about each employee’s TM

21) ------ satisfies human need for esteem by others and for
skills,abilities , work preferences and other items of informa- self steem .
tion which indicatehis overall to value of the company. (a) Promotion (b) Incentives
(a) Human resource auditing (b) Skills inventory (C) Recognition (d) All the above

(c)Human resource planning (d) skills evaluation
22) In fact --------is more popular where subjective feed back
10)Friends and relatives of present employees are drawn , this and comments are invited anonymously on a few general
is done through------- questions which are made available to the manager to use for
(a) Labour union (b) Voluntary organisation rating the employee .
(c) Employment agencies (d) Employee referral (a) Ranking (b) paired comparison
(c) forced distribution (d) 360 degree appraisal
11)All public sector enterprises are required to have to
consider candidates sponsored by the ------- 23) The ------ do the evaluation to the employees
(a) Employment exchange (a) BOD (b) MD
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(c) Advertisements
(d) Labour organisations 24) ------ is calculated as per number of hours worked
(a) Salary (b) Wage
12)In a family owned business , hiring of relatives is inevitable (c) Incentives (d) All the above
,this is called ----------
(a) leasing (b) nepotism 25) In the ------ , each factor is ascribed as a money value .
(a)Time span method

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(b) Point method (c) The Diplomat (d) The Expert
(c) Factor comrarison method
(d) Grade discription method 40) According to great man theories of leadership , capacity of
leadership are
26) Information collected in a process of ------ can be used for (a) Acquired (b) Inherited
improvement of selection , training and promotion , procedure. (c) Imparted through training (d) All the above TM
(a) Job evaluation (b) Job discription
(c) Job analysis (d) Both (b) and (c) SECTION II

27) It is the process of getting information about the jobs.’It’ 41) One of the following which is not the theories of

refers to
(a) Job evaluation
(c) Job analysis
(b) Job description
(d) both b & c

28) “ Morale is state of mind and emotions affecting the

attitude and willingness to work ,which in turn affect indi-
vidual and organitional objectives”this defination is given by
(a) Stadohar (b) B. Filippo
(1)Trait theory (2) Situational theory (3) Behavioural theory
(4) Rational theory
(a) 2
(c) 3
(b) 1
(d) 4

42) According tois theory of leadership , there is no best style

of leadership
(c) Haimann (d) Moony (a) Contigency theory (b) Situational theory
(c) Behavioural theory (d) Management theory
29) The content ofPh: 011-65439499,
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-- groups. 43) Characterstics of formal work group are
(a) Three (b) Four (1) They are sanctioned by some authority
(c) Five (d) Six (2) There is no prescribed division of labour
(3) There is unstable and inconsistent personal interaction
30) Morale depends upon relations between ------ (4) Provisions are made to reward group membership
(a) expectations and reality
(b) expectations and environment (a) 1,2, 3 (b) 1, 3, 4
(c) environment and rewards (c) 1, 4 (d) 1,2,3,4 TM
(d) productivity and rewards
44) Characterstics of a group from following are
31)You can not buy man’s (1) Two or more people

(a) Enthusiasm (b) Initiative (2) who interact with one another
(c)Loyalty (d) All the above (3)Share different ideology
(4) See themselves as a group
32) Motivation is positively correlated with concepts of (a)1,23 (b) 1,2 ,4
(a) Level of aspirastion (b) Degree of commitment (c) 2,3,4 (d) 1,2,3,4
(c) Inclination toward action (d) All the above
45) In India wages are classified as
33) Man is by nature constantly ------ (1) minimum wage (2) fair wage (3) higher wage (4)living
(a) Motivated (b) Agreesive wage
(c) Shy (d) Lazy (a) 1,2,3 (b) 2,3,4
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34) “SELF ACTUALIZATION “was coined by
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(a) Mc gregor (b) Kurt Goldstein 46)Some of the following are not the multiple person
(c) Maslow (d) P.T Young evaluation method ,these are
(1) Ranking (2) paired comparison (3) critial incident
35) Who presented two opposite sets of assumptions about rechnique (4) forced distribution
employees;and about management views about the nature of (5) graphic rating scale
man at work . (a) 1,2, 4 (b) 3, 5
(a) MC gregor (b) Kurt Goldstein (c) 1,2, 5 (d) 1,2,3,4,5 TM
(c) Maslow (d) P.T Young
47) Training is the responsibility of
36)” Drives” are sets up to alleviate ------ (1) Top management (2) Personal department (3) Supervisors

(a) Goals (b) Needs (4) employees
(c) Objectines (d) All the above (a) 1,3,4 (b)1, 2 ,3
(c) 2,3,4 (d) 1,2,3,4
37) Discipline as per Webester’s dictionary
(a) It is training that moulds ,strengthens or perfects 48) HRM covers the following aspects
(b) It is the control gained by enforcing obedience (1) Increasing productivity
(c) It is punishment or chastisement (2) Improving quqlity
(d) All the above (3) Improving organitional climate
(4) Ensuring personal growth
38)-------- should be uniformly enforced if they are to be (a) 2,3 (b) 1,2,4
effective . Ph: 011-65439499, 65066565/ 6/ 7, 28013999 (d) 1,2,3,4
(c) 2,3,4
(a) Discipline (b) Rules
(c) Both (a) and (b) (d) none of these 49) state true or false
(1) In India diversity is a concern because we are very
39) The leader who sticks to routine , pleases his superiors, conservative and a closed society
avoids subordinates and he is contemptuous to them . This (2) India is gaining importance because of the quality as well
type of leader is called as cheap cost of living
(a) The Bureaucrat (b) The Autocrat (3) Our legal framework is very advanced,allowing for fpreign

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companies to work easily in India (c) B.O.D , eight
(a)F,T,F (b)T,F,F (d) B.O.D , seven
(c)F,F,F (d) T,T,T
59) Conventional methods of job analysis suitable for task
50) The Hawthrone Studies analysis are
(1) These studies were prompted by an experiment carried out (1) Literature review regarding the job
(2) Job performance
by company’s managers
(2) conducted at Howthrone plant of western Electric (3) Performance evaluation
(3) One group was studied to determine the effects of different (4) Pob observation

levels of illumination on workers performance (5) Data cllection
(a)1,2 (b)2,3 (a) 1,2,4,5 (b) 2,3,4,5
(c) 2 (d) 1,2,3 (c) 1,2,3,4 (d) 1,2,3,4,5

51) According to Mc Gregor , there are some purposes of 60) Steps to be followed for disciplinary action are
learning . These purposes are (1) collection of data or facts bearing the case
(1) acquring intellectual knowledge (2) chooise of penalty to
(2) acquring earning skills (3) selection of tentative penalties to be imposed
(3) acquring manual skills (4) an accurate statement of the disciplinary problem
(4) to reach top level management (5) follow up on the disciplinary acyion
(6)application of the penalty
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(5) acquring problem solving skills
(a) 1,2,3,4 (b) 1,2,3,5
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(c) 2.4,5 (d) 1,3,5 (a)4,1,2,3,6,5 (b) 4,1,3,2,6,5
(c) 4,13,2,5,6 (d) 4,2,1,3,6,5
52)Top management ------ rewards ---------- for carrying out
effective training . 61)All groups
(a) never , employees (1) have leader (2) have followers
(b) always , employees (3) strive towards different goals (4) have no idea about what it
takes to achieve the goal
(c) hardly , supervisors
(d) always to managers
(5)communicates expectations to member (6) satisfy some
form of member need
53) College Professor were evaluated on some work func-
(a) 1,2,3,5,6 (b) 1,2,4,5,6

tions, these work functions were .
(1) Performance (2) Teaching (3) Service (4) Student’s (c) 1,2,5,6 (d) 2,3,5,6
response (5) Research
(a) 2, 3, 5 (b) 1,2, 4 62) Common errors encountered in the processing of griev-
(3) 1,2 4,5 (d) 1,2,3,4,5 ances are
(1) stopping too soon in the search of the facts
54) Management by objective are popularly called by the (2) expressing a management openion prior to the time when
following names . all pertinent facts have been discovered
(1) KRA (2) KPA (3) Targets (4) Commitments (3) failing to maintain proper record
(a) 1,3 (b) 2,4 (4) restoring to executive fiat or orders instead of discussion
(c) 1,2,4 (d) 1,2,3,4 and conferenceto change minds
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wrong grievances- a mistake which may in a
55)According to A.D Sinha , methods to identify training turn produce a second new grievance .Follow up is the step in
needs are the procedure that tells us when a mistake is handeling has
(1) Views of line manager been made.
(2) Performance appraisal (a) 1,2,3 (b) 1,3,5
(3) Company and departmental plan (c) 1,4,5 (d) 1,2,3,4,5
(4) Views of training manager
(5) Analysis of job difficulties 63) Penalties available in the business are
(a) 2,4,5 (b) 1,3,4
(1) Oral reprimand (2) written reprimand (3) forfeit of salary
(c) 1,2,4,5 (d) 1,2,3,4,5 (4)loss of previleges (5) fines (6) lay off (7) scolding (8)
demotion (9) discharge
56) Thyer and Mcghee model is based on following factors (a) 1,2,3,4,5,6 (b)1,2,4,5,6,7,9

(1) Organisatuonal analysis (c) 1,2,4,5,6,8,9 (d) 1,2,3,4,5,6,7,8,9
(2) Effort analysis
(3) Task analysis
(4) Man analysis 64)The most commonly used methods for measuring morale
(a) 1,2,3 (b) 1,3,4 are
(c) 2,3,4 (d) 1,2,3,4 (1) The guided interview (2) unuided interview (3) an analysis
of company records (4) listening in process
57) According to residual theory , there were factors of (5) a combination of guided and unguided interview
production (a) 1,2,4 (b) 2,4,5
(c) 1,2,3,4 (d) 1,2,3,4,5
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(1) Land (2) Labour (3) Capital (4)Investment (5)

(a) 1,3,4,5 (b) 2,3,4,5 65)DaleYoder pointed some signals of low morale .
(c) 1,2,3,5 (d) 1,2,3,4,5 (1) Employee unrest (2) High rate of absenteeism (3) High
employee turn over (4) Frequent strike
58)Wage boards are appointed by ---------- and consists of ----- (5) Fatigue and monotony (6) Dissatisfation (7) Grievances (8)
------ members Need for discipline
(a) Government , seven (a) 1,2,3,5,7,8 (b) 1,3,4,5
(b) Government , five (c) 1,2,3,5,6,8 (d) 1,2,3,4,5,6,7,8

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66)Morale can be improved by 72) The organitional aims of management development are to
(1) Creation of whole jobs (2) Job enrichment (3) Building secure the following valuable end results
responsibility (4) Modifying work environment (1) improvement in technical performance .
(5) Job sharing (6) Rotation of jobs (7) Profit sharing (2) highlighting the individual’s weakness .
(a) 1,3,4,6 (b) 1,2,3,4,6 (3)Attracting good men . TM
(c) 2,3,5,6 (d) 1,2,3,4,5,6,7 (4)improving organition structure .
(5) making organisation more rigid .
67)A survey conducted by Sinha identified following areas ,in (6)Creating reserves in management ranks .

rank order , as prefered by responding managers in training (a)1,2,3 only (b) 1,2,3,5
areas . (c)2,3,4,5,6 (d) 1,2,3,4,6
(1) Problem solving and decision making .
(2) Analysis of business environment . 73) Morale surveys are generally conducted with a view to
(3) Functional areas , such as marketing , personel and finance (1) finding out what the employee really think
(4) General management training , consisting of areas like (2)finding out about the kind of education and information
planning ,organizing ,directing , motivating co-ordinating and they really need
controlling . (3) improving morale and keeping a check on the effectiveness
(5)Specialized technique-oriented programmes, such as of personal program
productiopn planning , maintenance m,anagement value (4) determining the training needs of employees
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finding out what employees really like
(a) 2,4,3,1,5 (b) 2,4,3,5,1 (a)1,2,3 only (b) 2,3,4 only
(c)2,4,5,3,1 (d)4,2,5,5,1 (c) 2,4,5 (d) 1,2,3,4,5

68)Principles of group dynamics are 74)Why taining programs fails .

(1)If a group is to be used effectively as a medium of changes , (1)The benefits of raining are not clear to top management
those who are to be changed and those who are to wield an (2) Top management hardly rewards for effective training .
influence for change must have a strong sense of belonging to (3) Always top management plans and budgets systematically
the same group , ie the barriers between the leaders and the le for training . TM
should be broken down. (4) Behavioural objectives are often in precise .
(2) Groups are formed to satisfy individual needs and cease to (5)Trainers provide much counselling and consulting services .
exist when they no longer serve this purpose . (6) Specific training objectives should be outlined on the basis

(3) The higher the prestige of a group members in the eyes of of type of performance required to achieve organitional goals
others members ,the greater the influence he will exercise on and objectives .
them. (a)1,2,3,5 (b) 1,2, 4,
(4) There exist a close parallellism between between the (c)1,2,4,6 (d) 1,2,3,4,5,6
personality traits of the group members and syntality traits of
the group . 75)Ten commandments of leadership are
(5) Information relating to the needs for change , plans for (1) Physical and nervous energy (2) Enthusiasm (3) Sence of
change , and consequences of changemust be shared by all the purpose (4)technical mastery (5) friendliness and affection (6)
members of group. communication skills (7) Decision making (8) Integrity (9)
(a) 1,3, 5 (b) 1,2,3,4 Faith (11)Builds team and becomes a model (12) Has
(c) 2,3,.5
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influence (13)Intelligence
1,2,3,4,5,7,8, 9,13 (b) 1,2,3,4,5,6,7,8,9,10
69) According to Chris Argyris leaders are classified into (c) 2,3,4,5,6,7,9,10,11,13 (d)1,2,3,4,6,7,10, 11,12,13
(1) The Bureaucrat (2) The Autocrat (3) The diplomat (4) The
expert (5) The quarter back (5) The directive type (6) The
permessive type (7) The participative ANSWERS
(a) 1,2,3,4 (b) 1,2,3,4 SECTION 1
(c) 1,2,3,4,5 (d) 5,6,7 1(b)
70) Theories of leadership are 13(b) 14(d) 15(b) 16(c) 17(a) 18(b)
(1) Trait theories (2) “Great man” theories (3) Contigency 19(d) 20(a) 21(c) 22(d) 23(c) 24(b)

theories (4) Structural theories (5) Managerial theories (6) 25(c) 26(d) 27(d) 28(c) 29(a) 30(a)
Participative theories (7) Rational theory 31(d) 32(d) 33(a) 34(b) 35(a) 36(b)
(a) 1,2,3,4,5 (b) 1,2,3,6 37(d) 38(b) 39(a) 40(b)
(c) 1,2,3,5,6 (d)1,2,3,4,5,6,7
71) State true or false
(1) leaders help to achieve task objective . 41(d) 42(a) 43(c) 44(b) 45(c) 46(b)
(2)Agrievances should be dealt within the limit . 47(d) 48(d) 49(a) 50(c) 51(d) 52(c)
(3) Man analysis is fourth component of identifyinng training 53(a) 54(d) 55(d) 56(b) 57(c) 58(a)
needs . 59(a) 60(b)
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(4)The ‘training’ indicates any process by which the
apptitudes, skills and abilities of employees to perform specific SECTION 3
jobs are increased .
(5)Training increases employees market value and earning 61(c) 62(d) 63(c) 64(d) 65(a) 66(d)
power but not the job security . 67(b) 68(a) 69(d) 70(b) 71(a) 72(d)
73(d) 74(b) 75(a)
(a)T,T,F,T,F (b) T,T,F,F,T
(c)T,T,F,F,T (d)T,F,T,F,T

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