ISO 20000

Choosing the Right Implementation Process

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Implementation methodologies are well-kept secrets that consulting firms usually sell through their services. This presentation explains our very own implementation methodology for FREE!

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Traditional 5-step approach:
Step 1: Describe the current situation Step 2: Define the target process Step 3: Document the gap between current and target process Step 4: Plan the steps to cover the gap Step 5: Implement the plan

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Traditional 5-step approach:
Step 1: Describe the current situation Step 2: Define the target process Step 3: Document the gap between current and target process Step 4: Plan the steps to cover the gap Step 5: Implement the plan

www.implementiso20000.com
Why you don’t want the traditional approach:
Lots of time and $$$ invested for complex documents and diagrams Gap analysis = PANIC = reorganization Implementation cycle time = 6 to 12 months/process = over 7 years for 10 processes!!!

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What you do want:
Waste-free, cost-effective approach Per-process average of 12 weeks ISO/IEC 20000-1 certification in 18 months

HOW?

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Process Prototyping Implementation Methodology (PPIM):
Simple, streamlined and efficient Product of years of creative thinking, field-testing and fine-tuning Small process batches through fast-tracked iterative PDCA (Plan, Do, Check, Act) cycles

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Implementing a process is a process in itself Do not underestimate the importance of choosing the right implementation process Achieving ISO 20000 doesn’t have to cost a fortune and doesn’t have to last forever

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PPIM is a proven, ground-breaking approach to IT process implementation It focuses on delivering integrated maturity 3 processes and improved IT services It covers all the phases of an IT process implementation project, from scoping up to ISO certification

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The PPIM is the backbone of a project plan tailored for IT process implementation It is broken down into 4 stages and 4 milestones

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M1 Orientation Meeting
Document Inventory and Review Process Prototype Building

M2 Process Approval

M3 Process Sign-Off

M4 Process Audit

Process Mapping
Process Validation

Work Product Development
Training and Communication

Process “Go Live” Process Tuning

Process Prototyping

Process Building

Process Implementation

Process Tuning

© Process Prototyping Implementation Methodology 1064450

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About the author:
Isabelle Perron is a fulltime consultant dedicated to helping companies implement process-based management systems.

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About the author:
She has been involved in over 25 Process Implementation Projects, in various functions such as Project Manager, IT/business process expert, coach, trainer and auditor.

To find out everything you need to know to get started and to implement your IT Service Management System (ITSM) in fast track mode, please visit

www.implementiso20000.com

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