Mobile payments 2010

Market analysis and overview

150+
mobile payment initiatives inside

‘Mobile payments 2010’ illustrates the complexity and diversity of the mobile payments market. In particular it highlights the different approaches between developed nations focusing on solutions utilising existing banking infrastructures and developing nations currently implementing more proprietary MNO driven solutions. Some of the key challenges for market development are very well explained, the report is therefore good reading for anyone wanting to obtain a high-level picture of the market status. Liisa Kanniainen, Executive Director of Mobey Forum.

Mobile payments 2010
Market analysis and overview

Publisher: Editors: Authors:

Innopay Chiel Liezenberg (Innopay) and Ed Achterberg (Telecompaper) Remco Boer, Tonnis de Boer (Innopay)

Edition Version 1.0 1 November 2009 ISBN/EAN 978-94-90587-01-7 Copyright © Innopay BV and Telecompaper BV All rights reserved

Preface
You are reading the report ‘Mobile payments 2010 – Market analysis and overview’. This report is written and published by Innopay in cooperation with Telecompaper and is endorsed by the Executive Director of Mobey Forum.

We are witnessing the second wave of interest in mobile payments. Like the first, this second wave is characterised by the launch of a large number of pilots, utilising a variety of channels and technologies. With high perceived demand and accessible technology for realisation, the growth in the number of pilots around the globe is now accelerating, with a notable increased focus on (local) money transfer and remittances. Despite the flurry, sustainable commercial success is rarely achieved. In developed countries with well developed and redundant transaction infrastructures the effect of failure will be negligible. Better luck next time. But, in developing countries where alternative transaction infrastructure is lacking, failure of mobile payment initiatives could result in serious long term value dilution of the mobile channel. If the mobile payment channel is tainted by lack of trust or reliability as a result of cutting corners in pilots, there is no alternative channel for financial services delivery to fall back on, relegating these economies back to square one. Service providers and regulators in all countries involved should take notice of this and ensure that every measure is taken to get mobile payments – in pilot or production- ‘first time right’.

The aim of this report is to contribute to the further understanding and structuring of mobile payments, allowing decision-makers to better find their way in this complex matter. It is intended for the entire mobile payments industry, including merchants, financial institutions, mobile network operators, handset manufacturers, scheme organisations and policy makers. The report consists of two parts. Part 1 elaborates on the trends, developments and issues in the field of mobile payments. Part 2 provides an overview of more than 150 mobile payment initiatives from around the world. All details concerning mobile payment methods and specific mobile payment products are based on information that was publicly available when this report was written during the summer of 2009. Although this report does not claim to provide a complete description of the market, it is felt that it presents an overview of the main and relevant developments.

Finally, this report has been written with the utmost care. If you feel that, despite our efforts, it contains information that is unclear, erroneous and/or missing, we appreciate it if you could let us know. Please mail us at info@innopay.com.

Innopay on Mobile payment
Innopay is an independent full service consultancy firm specialised in payments and related transaction services. It is our vision that: — — — Globalisation increasingly leads to a network economy. Electronic infrastructures enable industries to cooperate in networks, in real-time. Internet and mobile are developing into true transaction channels, creating new transaction contexts. New contexts require new transaction services and new options emerge in existing contexts. Transaction services are part of two-sided markets, with sophisticated network effects. Development of successful transaction services requires thorough understanding of the context. Development is complex and costly and asks for specialist expertise and a specific approach.

Innopay has been active in mobile payment since 1999. Several of our senior consultants have experienced the rise and fall of the first wave of mobile payment initiatives and the current upcoming second wave first hand. We have come to recognise that mobile payments are greatly dependent on the economic, regulatory and cultural context. The European marketplace is very different from that in developing countries. Where in the EU there is a strong focus on NFC technology and key issues include the business case, interoperability and positioning, in developing countries the focus is on remittance and money transfer solutions and associated regulation, funding and risks. Based on our experience we have created the ‘Innopay Transaction Context Model’ (parts of which are described in chapter 3) to better understand the success factors for mobile payment services development. Our services address three domains: — Help you as a professional or regulator to ‘structure & understand’ the mobile payment services industry. — Help you as a provider to ‘develop & manage’ mobile payment business, services and products. Help you as a corporation to ‘choose & use’ mobile payment solutions.

Mobile payments 2010 - 6

Some of our references cases include: — Market analysis on introducing mobile payments in a developing nation for a leading bank. Business development in using NFC stickers as contactless payment method. Development and piloting of a mobile micro payments solution for a large multinational bank. — — Product development of an SMS payment solution for a large international bank. Product development and prototyping of a voice recognition mobile payment method for a large international bank.

— —

Innopay is a member of the European Payments Consulting Association (EPCA) and the Payment Systems Market Expert Group (PSMEG) of the European Commission and an associate member of the Euro Banking Association (EBA). Innopay’s other key practices include: online payments, e-invoicing, e-identity, cards and related regulation. On most of these topics we regularly publish leading industry reports which can be downloaded for free. For more information visit www.innopay.com or contact us directly at info@innopay.com or +31 20 6580651.

Contents
Preface.......................................................................................................... 4 Innopay on Mobile payment................................................................................ 5 Management summary..................................................................................... 10 The attraction of mobile payments ...............................................................10 Towards a clearer definition of mobile payments ..............................................11 In which situations would mobile payments be successful?...................................11 Recent technical developments and their implications .......................................12 Lessons, trends and issues from analysis of global initiatives ................................12 Stakeholder cooperation and standardisation...................................................13 Seizing the opportunity..............................................................................13 PART 1 MARKET ANALYSIS 1 Introduction to this report ....................................................................... 15 1.1 1.2 1.3 2 Increased market activity around mobile payments ...................................15 The attraction of mobile payments .......................................................16 Trends and developments for 2010........................................................17

Towards a clearer definition of mobile payments .......................................... 20 2.1 2.2 2.3 What exactly is a mobile payment? .......................................................20 Scoping of this report ........................................................................22 Simplifying further through classification................................................23

3

In which situations could mobile payments be successful? ............................... 24 3.1 3.2 Risk is the key driver for transactional behaviour ......................................24 Perceived risk is determined by the ‘transaction context’ ...........................25

4

Recent technical developments and implications........................................... 32 4.1 4.2 4.3 Developments in contactless technology .................................................32 NFC Security issues ...........................................................................36

(Non-)availability of NFC enabled phones................................................33

Mobile payments 2010 - 8

4.4 4.5 4.6 4.7 4.8 4.9

Circumventing NFC-phones .................................................................34 Non-payment use of NFC ....................................................................35 SMS as a technology for mobile payments................................................41 SMS security issues ...........................................................................42 USSD as a technology for mobile payments ..............................................43 Increased broadband and the merging of channels.....................................44

4.10 Emerging ecosystem for Point of Sale NFC mobile payments.........................44 4.11 Conclusion .....................................................................................48 5 Lessons, trends and issues from analysis of global pilots and initiatives .............. 50 5.1 5.2 5.3 5.4 5.5 5.6 5.7 6 Mobile payments..............................................................................50 Mobile parking payments....................................................................52 Mobile ticketing for public transport or events .........................................52 Mobile POS .....................................................................................53 Mobile money transfer: remittance .......................................................55 Lessons about drivers and barriers ........................................................56 New opportunities in the Payment Services Directive (PSD)..........................60

Stakeholder cooperation and standardisation ............................................... 64 6.1 6.2 Why stakeholder cooperation has been hard to achieve ..............................64 Standardisation ...............................................................................66

PART 2: MARKET OVERVIEW 7 Mobile payment services and pilots ............................................................ 73 7.1 7.2 7.3 7.4 7.6 7.7 Europe ..........................................................................................76 North America............................................................................... 110 Latin America................................................................................ 131

Middle East and Asia ....................................................................... 137
Australia...................................................................................... 170 Africa ......................................................................................... 171

........................................197 References.............Contents ANNEXES Annex I: Glossary ..................................................... 197 General Internet resources ....................190 Annex II: References........9 ...........................................................................................................................................................200 ......................................................... 198 Annex III: About the editors and publishers...................................................

consumers are increasingly more comfortable with the mobile phone fulfilling more than one function. For those who remember. . faster throughput could also be achieved through contactless cards and it is yet unclear whether consumers would actually want or appreciate real time marketing messages from the merchant on their phone. For Mobile Network Operators. They also hold the possibilities of allowing for diversification into other areas of the consumer’s needs and lifestyle and reducing churn amongst existing customers. However. Point of Sale mobile payments could provide faster throughput at the checkout and the ability to send real time marketing messages to the consumer. there was similar activity at the turn of the millennium when there were also predictions of aggressive growths in mobile payments.Management summary Mobile payments are hot! Again! There has been a lot of recent activity in the market around mobile payments with many pilots and live applications being launched around the world. The attraction of mobile payments The attraction of mobile payments is unquestionable. For merchants. Furthermore. However this growth did not materialise and mobile payments have in fact largely remained an undelivered promise for more than a decade. next to the wallet and keys it is the object that is most likely to be constantly with the consumer. While the attraction of mobile payments is widely recognised there are some key development areas that must be given attention to make mobile payments a success. From the perspective of the end consumer. They also provide the possibility of reducing cash and cost effectively servicing under-banked geographies. with mobile devices slowly morphing into multi-media and multi-application devices. i. The benefits and opportunities seem clear for all parties involved. For financial institutions mobile payments are a potential method for protecting the current account and surrounding loan products and avoiding further disintermediation from customers.e. mobile payments are an attractive proposition for achieving a return on the investments made in infrastructure over the last two decades through both extra payment related revenues and the associated increase in air time and data use. the mobile phone has achieved ‘permanent share of pocket’. Remote mobile payments provide another channel for merchants and as such are an attractive proposition if the use of the channel can gain wide scale adoption at lower costs than existing channels.

g. the needs of the end consumer need to be taken into account. etc) but what service providers often don’t take into account are the psychological barriers associated with behavioural change. These psychological barriers include the overvaluation of current methods of payment and loss aversion where people are more upset at losing a benefit than they are delighted at gaining a similar benefit. While providers may gain temporary success with early adopters or niche industries they must focus on bringing down costs to establish any reasonable market share Public transport is likely to provide the highest volume potential for mobile payments.11 . minimize costs and to maximise usability. obsolescence fees. The key deterrent from consumer and merchant sides will be their high costs.Management summary Towards a clearer definition of mobile payments In this report a proposal is made to view payments separately from other functions that can be performed with the mobile device. etc) would benefit from payment solutions that link directly to existing financial instruments such as current accounts and cards and allow for the use of these instruments without registration. learning costs. The current focus of these solutions is the promotion of their usability features (e. Mobile payments are thus very different in user experience and business model from mobile banking or mobile authentication and should be treated as separate subject. vending machine has obvious benefits from mobile payments if costs of these solutions can be kept low. NFC solutions should prepare for a long and hard battle to break into the Point of Sale market because of the attraction of existing solutions such as debit and credit cards. These barriers imply that one of the keys to successful adoption of a new innovation is the degree of change demanded from the . such as ordering or receiving digital goods. Most service providers are aware of the behavioural barriers of new products such as economic switching costs (e. interactive communication on mobile device. The creation of mobile payment solutions needs to take these behavioural considerations around a payment into account.g. Remote Point of Sale.g. However it is not clear what advantages mobile payments bring in this context over contactless payments.g. Analysis of several contexts through this realisation shows that: Purchase of non physical goods (e. activation fees. parking. contactless. The actual process of payment carries a high emotional weight with the consumer and merchant as both parties attempt to minimise payment risk (risk that the payment is not executed or guaranteed). e. In addition. etc). In which situations would mobile payments be successful? The key to beginning to answer this question is the realisation that a payment involves tension between a merchant-consumer desire to minimise risk and costs and maximise usability. ring tone.

Mobile payments 2010 . a comparatively high mobile adoption and a push by the operators to offer mobile payments like mobile POS and mobile ticketing. The smaller the consumer’s change in behaviour needs to be. while a simple and easy to use technology has a number of limitations that complicate its use in payments. Also. Lessons. the focus remains on mobile money transfer via SMS. While this technology has received the most press in relation to payments it is in other non payment applications such as mobile ticketing. SMS does not use any encryption and finally there is no proof of delivery within the SMS protocol. SMS. the greater the chances of success are. Many mobile payment initiatives are still in a pilot stage. These changes have made this technology suitable for use in payments. Most SMS-based mobile payment methods do provide a proof of delivery but this requires a second separate message to be sent which increases the costs of a single transaction and is especially not economical if transferred amounts are small. especially in the USA. faster throughput and better security. The initiative listed in this report show that SMS and NFC are most frequently used to complete payment although the number using WAP/internet has risen. Examples of widely used . compared to Japan for example. i. In developing countries which are underserved by the banking industry. In other regions the focus is on POS and mobile ticketing with the notable exception of the USA and Latin America where we see a strong focus on mobile remittance. with a few notable exceptions that have been commercially launched on a large scale. Often there is a maximum time limit for which the operator holds the message for delivery in case the recipient’s phone is unavailable.e. In Western Europe the situation is different again as the region is generally not under-banked and has a high internet penetration but the uptake of mobile internet is relatively low. trends and issues from analysis of global initiatives The mobile payment services offered differ per region and we have seen a strong increase in the number of mobile remittance services across the world. The success of the payments application of NFC will be dependant on the degree of success that these non payment applications achieve in the market and the degree of compatibility with these non payment applications. Recent technical developments and their implications Contactless technology has matured in the last few decades with the ability to communicate two-way. In some Asian countries there is a low internet penetration.12 receiver of the innovation. loyalty and smart advertisements that this technology is believed to be able to offer the most benefit. SMS uses store and forward technology. the message is stored with the operator on its way to the recipient or until the recipient becomes available.

In this report we show that while mobile payments hold substantial attraction and potential there are several key issues that must be addressed to ensure success. There have been many reasons for this lack of cooperation. financial institutions and other participants in the ecosystem User experience/easy to use Barriers Complex value chain with lack of co-operation Financial regulation Security/risk (perception of security/risk) Cost Unavailability of a broad range of mobile payment capable handset Lack of interoperability/lack of technology standards Stakeholder cooperation and standardisation One of the commonly cited reasons for the relative lack of success of mobile payments so far has been the absence of productive cooperation between key stakeholders.13 . G-Cash in the Philippines. NTT DoCoMo’s Osaifu-Keitai in Japan and M-PESA in Kenya. . Mobey Forum. This report describes some of the prominent attempts at standardisation including the GSMA.Management summary commercially available services are Paybox in Austria. Our analysis of mobile initiatives around the world reveals the following key drivers and barriers for the adoption of mobile payments. Seizing the opportunity Mobile payments are currently again on top of mind. Drivers Offering added value for consumers. some of these (in no order of priority) are: desire by players in each industry to diversify from their core businesses. merchants mobile operators. difficulties around branding in a cooperative model. the NFC Forum and EMVCo. Without the creation and usage of standards for mobile payments the industry risks the development of non-interoperable islands of pilots and solutions. debate over the location of the secure element and the inability to arrive at a workable revenue sharing model. namely the financial institutions and the mobile network operators. debate over who ‘owns’ the customer.

Part 1 Market analysis .

However. in 2006 the same sources predicted the market to reach only €10 billion by 20101. The reality is that market size and growth fall far short of most predictions and that growth is anything but given.mobilemonday. In 2002 market experts forecast that by 2006 €55 billion would be processed through mobile payments. At that time there were also predictions of aggressive growths in mobile payments.com/press-release/Xcellink-International-Inc-1031269.com/prod/servlet/press-release.pag?Src=RSS&docid=165875378 2 3 .marketwire.frost. 80 70 Market size in billion USD 60 50 40 30 20 10 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Mobile Monday prediction Juniper prediction Juniper actuals 2003-2007 Figure 1-1: The mobile payment market proves to be quite elusive.1 Introduction to this report 1. there was similar activity at the turn of the millennium.5 billion for the United States alone3. Mobile payments have in fact largely remained an undelivered promise for more than a decade. however this growth did not materialise. 1 www. one source predicted that in 2013 an absurd $800 billion2 would be transacted by phone while another source predicted a much more conservative $1. In 2009.net/news/mobile-payment-market-to-reach-eur-55-billion-in-2006 www.1 Increased market activity around mobile payments There has been a lot of recent activity in the market around mobile payments with many pilots and live applications being launched around the world.html www. For those who remember.

mobile payments hold the most promise for technology vendors and systems integrators. Retail payments including mobile payments are more often than not a loss leader for these more profitable products.16 While the attraction of mobile payments is widely recognised. These organisations are positioning themselves to provide the infrastructure and messaging for mobile payments and in the process offering to act as a trusted intermediary between the banks and the mobile network operators. there are some key development areas that must be given attention. These areas for attention are listed later in this introduction and discussed in more detail throughout this report but first the attraction of mobile payments for the major stakeholders is examined 1.2 The attraction of mobile payments 1.1 For financial institutions (FIs) For financial institutions4 mobile payments are first and foremost a defensive play.2 For mobile network operators (MNOs) For mobile network operators mobile payments are an attractive proposition for achieving a return on the investments made in infrastructure over the last two decades through reduction of churn.2. 4 See glossary for definition of ‘financial institution’ and other payments terms . financial institutions are primarily focused on protecting the current account and surrounding loan products. For mobile network operators mobile payments also hold the possibilities of allowing for diversification into other areas of the consumer’s needs and lifestyle.Mobile payments 2010 . Financial institutions are keen to avoid the further worsening of this situation through third party mobile payments. 1. From a wholesale banking point of view financial institutions have already been disintermediated to some degree from their wholesale customers by third parties in the area of online payments. From a retail banking point of view. Mobile payments also hold the allure for financial institutions of assisting in the ongoing battle to reduce the use of cash and its associated costs. Furthermore in developing geographies mobile payments offer financial institutions the opportunity to cost-effectively capture and service non and under-banked communities. extra payment related revenues and through associated increases in air time and data use. 1. These areas for attention suggest caution amidst the current excitement around mobile payments.2.3 For technology providers As with any technology led development.2.

3. next to the wallet and keys it is the object that is most likely to be constantly with the consumer. there are many ways in the market to define what a mobile payment is and almost as many ways of categorising mobile payments.2. 1. There is often confusion and overlap between mobile payments. faster throughput could also be achieved through contactless cards and it is yet unclear whether consumers would actually want or appreciate real time marketing messages from the merchant on their phone. the mobile phone has achieved ‘permanent share of pocket’. and the use of the mobile phone to simply order goods or receive delivery (while paying by other means).5 For merchants For merchants.Introduction to this report 1. Industry professionals cannot come to an agreement on the exact definition of a mobile payment. for the important task of handling their payments? 1. Point of Sale mobile payments could provide faster throughput at the checkout and the ability to send real time marketing messages to the consumer.4 For handset manufacturers The success of the use of the mobile device for payments has the potential for resulting in a substantial increase in both sales to new customers but also for the renewal of existing devices in the market to ones that are payment capable. However.17 . The following are the key trends and developments for 2010: 1. which is more a lifestyle or leisure tool. However. i. This lack of coherent definitions and mutually shared categorisations across the industry is one of the factors .2. 1.2. consumers are increasingly more comfortable with the mobile phone fulfilling more than one function.e. However un-manned or remote Point of Sale locations could benefit from mobile payment by allowing a reduction in servicing costs. with mobile devices slowly morphing into multi-media and multi-application devices.1 Towards a clearer definition of mobile payments Today. Remote mobile payments provide another channel for merchants and as such are an attractive proposition if the use of the channel can gain wide scale adoption at lower costs than existing channels. does this mean that end consumers are ready to abandon the wallet and rely primarily on the phone. mobile banking.3 Trends and developments for 2010 The un-debatable attraction of mobile payments for certain market parties and the resulting market interest is causing significant investment in the creation of mobile payment products and in the execution of pilots. Furthermore.6 For consumers From the perspective of the end consumer.

By taking into account the goals and outcomes that the actors want to achieve in a transaction this analysis can help to predict the payment behaviour of the actors and their desired characteristics from payment methods in various transaction situations. In the latter parts of section 3 these behavioural aspects are examined and some strategies provided for overcoming the affiliation of payments users to incumbent payment products. 1.3. Not all things that ‘are logical’ also actually happen. This reasoning may prove to be false. Introduction of innovations into markets of embedded incumbents requires careful consideration of the behavioural aspects of adoption of innovations.2 In which situations would mobile payments be successful? Core to the analysis in this report is the study of the various contexts in which mobile payments may be successful. standardisation and contributing to the creation of a lot of unnecessary noise around mobile payments. In section 2 a proposed definition and categorisation is provided that takes the best of what is out there in the market today and provides the foundation for this report. Context analysis is explained in section 3 and applied to various situations to arrive at a view of potential success of mobile payments in those situations.Mobile payments 2010 . Mobile payments are an innovation.18 limiting cooperation.3 Recent technical developments and their implications What have been the recent advances in contactless technology? NFC payments have received a lot of press of late but what exactly is the status of introduction of NFC enabled phones? What are the most popular non payment applications of NFC technology and what are the implications for mobile payments? How does SMS technology work and what are its advantages and disadvantages for an application such as payments? The availability of high speed broadband on mobile devices is increasing. 1. Context analysis looks at the payment behaviour of the various actors in a transaction. . It is likely that many of the pilots and initiatives being quickly launched today have not examined this critical question closely enough.3. what implications if any does this have for the development of NFC and SMS based mobile payments? In section 4 of this report these recent technical developments and their implications for the development of mobile payments are examined. Without a clear and widely agreed definition and taxonomy it is difficult to envisage the rapid and consistent growth of this business. The prevalent thinking in the market today seems to be that just because mobile phones are ubiquitous and interactive that they are therefore a natural choice for the addition of payment functionality.

4 Lessons. Asian countries such as Japan and South Korea are well advanced in the use of the mobile phone for Point of Sale payments and the mobile device in these geographies is slowly morphing into a single device with multi – payment applications. Section 6 of this report describes the importance of standardisation for mobile payments and looks at some of the current attempts and their status.5 Stakeholder cooperation and standardisation It is generally accepted that cooperation between stakeholders (at the least financial institutions and mobile network operators) is required to bring mobile payments to the mass market.3. Similarly standardisation is considered to be essential to the long term survival and growth of mobile payments. Europe is actively experimenting with Point of Sale NFC payments.19 .3.g. Different geographies have different levels of progress and maturity in different applications of mobile payments. Why has such cooperation between these stakeholders been so difficult to achieve so far? In section 6 the current barriers to cooperation are examined. For example several African countries make use of mobile payments for peer to peer remittance and to reach the un-banked. There have been and continue to be several attempts at standardisation.Introduction to this report 1. 1. . premium SMS). While mobile network operators have tried in the past to address the market independently they have generally found it difficult as they lack the financial and risk management expertise of the financial institutions. What can be learned from each application of mobile payments? What geography specific contexts should be taken into account? In section 5 of this report the current various applications of mobile payments and the trends and characteristics of these applications are examined. trends and issues from analysis of global initiatives There are a number of mobile payment pilots and initiatives in motion around the world today. The resulting mobile network operator only solutions have generally been limited to market niches (e.

In this section a proposal is made to view payments separately from other functions that can be performed with the mobile device. 2. Mobile delivery . — — — — In our definition initiating a payment such as a bank transfer while within the bank’s provided mobile banking environment would not be classified as a mobile payment but for the sake of simplicity would remain simply a feature of mobile banking. professionals across these industries have not yet come to a clear and mutually agreed definition and classification of mobile payments.g. an event ticket (but not to make the payment). The location of the payer is not important: he may or may not be ‘mobile’ or ‘on the move’ or at a Point of Sale. There are four main areas for the use of a mobile phone in the context of a financial transaction. Additionally a simple classification of mobile payments by location and funding method is offered. classifications are examined more closely and several alternative possibilities are offered for classifying mobile payment methods. Mobile payment – a payment (transfer of funds in return for a good or service) where the mobile phone is involved in the initiation and confirmation of the payment. These are: — Mobile order – transactions where the mobile phone is used simply to initiate the order (but not to make the payment). However.2 Towards a clearer definition of mobile payment Mobile payments are a hot topic in financial. telecommunication and technology circles right now. Mobile banking – access to banking functionality (query + transaction) via the mobile phone.1 What exactly is a mobile payment? One of the issues with mobile payments in the market today is the lack of a clear and shared definition across the industry. In section 3 of this report. This includes the provision of part or all of the banking functionality already provided by banks over the Internet in the form of online banking.transactions where the mobile phone is used simply to receive delivery of goods or services. e. There is often confusion and overlap between a mobile payment. Mobile authentication – use of the mobile device to authenticate the user either as part of a payment transaction or to give access to some information or functionality. and the use of the mobile phone to simply order goods or receive delivery (while paying by other means). This lack of agreement and specifically the bundling of payments with other processes such as ordering and delivery creates confusion and slows the development in this field. mobile banking. .

The large majority of applications simply use the mobile phone to initiate the order. receive delivery or authenticate the consumer. Some examples may help to clarify these definitions further: Example Mobile order Initiate a bill payment via mobile banking environment M-Banxafe (Belgium) Transfer funds by submitting an instruction to the bank through a bank provided mobile banking environment M-Banxafe (Belgium( Payments at a physical point of sale Paybox (Austria) Purchase of a mobile ring tone Jamster (United Kingdom) m-parking Mobillzahlen Handyparken (Germany) Yes (start and end) Yes (can be mobile or internet) Yes (if deducted from pre-paid amount or billed by MNO) Yes (amount is charged to the telco bill or deducted from pre-paid amount) m-ticketing Touch&Travel (Germany) Yes (can also be via Internet or other means) No (payment is generally not by mobile) Yes (e. Such payments can be discussed separately as attributes or features of mobile banking.g. only a subset involve actual payment with the mobile.Towards a clearer definition of mobile payment The implication of our proposed definitions is as follows: Payments made within the confines of the bank provided mobile banking environment can be effectively removed from the detailed discussion around mobile payments. 2D ticket or reservation code) No No No No No Yes No No No Yes No No No No No No No Yes No Mobile payment No Mobile delivery No Mobile authentication No Mobile banking Yes .21 . Of the current applications of the mobile phone in a transaction.

2.22 Example Mobile order Mobile payment No. delivery and authentication the industry is diluting or blurring the specific needs of each function and in the process not adequately identifying and meeting these needs.Mobile payments 2010 .2 Scoping of this report The scope of this report is limited to mobile payment. order. delivery and authentication under the common label of mobile payments has some negative consequences for the development of mobile payment solutions. as defined in the previous paragraph: a payment where the mobile phone is involved in the initiation and confirmation of the payment. By confusing and using the term mobile payments for non payment functions such as banking. order. payment takes place via other means (cash/card) Mobile delivery Yes (notification and balance upgrade) No Mobile authentication No Mobile banking No m-top up (many mobile operators) Yes Vending Mobipay (Spain) No Yes (initiation and confirmation) No No Smart billboard/tags People’s Bank (Georgia) P2P remittance M-Pesa (Kenya) Yes Yes Yes No No Yes Yes (confirmation) Yes (notification beneficiary) No No Internet (or other channel) payment where the mobile phone is used as part of the authentication process BankID (Norway) No No (initiation and confirmation of the payment are still online) No Yes No Table 2-1: Examples of mobile payment definitions The current overlap by the industry of such diverse functions as banking. .

but which is not included in great detail in this report is premium SMS and premium rate phone numbers. In part 2 of the report.Towards a clearer definition of mobile payment A method that is included under the definition of mobile payments. we will also pay attention to interesting mobile banking and mobile ticketing. specifically remote or point of sale By funding method These dimensions are defined in more detail through the diagram and accompanying examples of applications below: Table 2-2: Classification of mobile payment initiatives In this section a usable definition of mobile payments has been offered and a clear differentiation made between mobile payments and other services performed on the mobile device. . In the next section some of the situational and contextual factors that can impact the success of mobile payments are examined. these are: — — By location. Services are very similar to each other and almost every MNO supports these services. The charges for these services are deducted from the pre-paid credit of the user or billed via the MNO.23 . The more theoretical part 1 focuses on mobile payments. Examples have been provided of these differences. minus premium rate SMS and premium rate phone numbers. where we give a description of the most relevant payments initiatives. The reason is the availability of a plethora of services based on that principle and that the developments are not really interesting for the field of mobile payments. 2. Also a simple categorisation has been offered for mobile payments and popular initiatives and pilots have been plotted within this categorisation.3 Simplifying further through classification Given the above definition of a mobile payment there are two dimensions for further classification.

Journal of Payment Strategy & Systems. Delivery. Payment and Delivery take place on the same moment.3 In which situations could mobile payment be successful? This section is based on academic research by Innopay that shows that the selection and usage of payment solutions depends strongly on situational factors defining the perceived risk5. Consumers tend to overvalue existing payment methods while businesses overvalue new innovative payment methods. ‘Distant commerce’ has decoupled time and place thereby introducing feelings of risk associated with each step in the process. In traditional commerce the Agreement. C. 5 For the detailed academic overview of the concepts in this section. the payment and the delivery. 3. internet and mobile phone) things changed drastically. Lycklama. This is the case in a typical retail setting (purchase of furniture being a notable exception). The amount of risk between buyer and seller is distributed evenly: the buyer receives delivery when the seller is paid. D. H. Smorenberg. April 2007 . Businesses introducing new mobile payment methods must take this bias into account and be prepared with strategies discussed in this section. With the introduction of media (mail. Liezenberg. Buyers make different judgments than sellers and therefore any payment solution balances risk mitigation. causing most new payment methods to fail. A transaction occurs when both parties experience an acceptable balance between the three factors. Then came telephone and internet ordering and now it is possible to order and pay with your mobile. see ‘Understanding buyer and seller behaviour for improved payment product development’. usability and cost between buyer and seller.1 Risk is the key driver for transactional behaviour The amount of perceived risk is determined by the timing and location of the: — — — Agreement. Both consumers and business thus feel variying degrees of risk for concluding the agreement. Payment. First there was the introduction of mail order in the middle of the previous century.

Three types of relationships are distinguished: anonymous. Location The location of a transaction process. Virtual and/or distanced locations of the actors transacting typically increase the Risk perceived. known and trusted. From analysis and practical experience. physical or virtual. Payment and Delivery in the transaction processes 2. With low trust. Examples of physical locations are shops. This context factor is a dynamic one: over time the relation between buyer and seller changes.25 . Location can also be related to the geographical distance between buyer and seller. subscriptions. Virtual locations refer to ‘channels’. 3. First a better understanding of these risks is required. Relation The relation between the buyer and the seller. changing also the risk perceived. This leads to three generic types of timings as shown in Figure 3-1below: Figure 3-1: Different timing and order of the Agreement. Repetitive transactions (e. The type of relation influences the perceived risk for both parties. it was found that four generic factors constitute the transaction context. 3. Processes can be executed simultaneously or disconnected. Timing The timeline and order in which the processes are executed.2 Perceived risk is determined by the ‘transaction context’ The perceived risk by sellers and buyers is strongly determined by the context of the transaction. In the latter case the order of Payment and Delivery can be swapped. .g. parties will seek more guarantees during the transaction process. such as mobile. markets and vending machines. which in effect determines the risk perceived by the actors in a transaction: 1.In which situations could mobile payment be successful? When applying this concept to mobile payments it will become clear that minimizing perceived risk is conditional for any success. rent) typically lead to a higher degree of trust than incidental transactions. internet and email.

3.g. interactive communication on mobile device.26 4. The substance of the product directly relates to the delivery channel. The currently popular payment methods in this context are fairly expensive which implies that new parties offering direct debit solutions can quickly establish cost differentiation and/or benefit from reasonable margin. However our analysis shows that the key deterrent for NFC POS solutions from consumer and merchant sides will be their high costs. etc). these can be delivered through electronic channels. The one main downside of this solution is the need to pre-register. Context Purchase of a ring tone Summary Mobile payment applications that debit from a current account would be popular for this context as long as a reputable party was perceived to be making the deductions (thereby reducing the perceived risk from the buyer). Physical products obviously can not. Providers that can innovate through a solution that offers no registration requirements but still deducts the payment amount from the current account will find the greatest success in this market.2. TV voting with SMS This context has been ripe for a new innovative solution for a long time now. contactless. In case of electronic/digital products. While providers may gain temporary success with early adopters or niche industries they must focus on bringing down costs to establish any reasonable market share. Especially the value of the product strongly determines risk perceived by both actors. small high value electronic products are an attractive fraud target.Mobile payments 2010 . Also the nature of the product influences the risk: e.1 The likelihood of success For each context the table below shows the likelihood of success for mobile payment methods. Mobile payment solutions linked to virtual wallets are the least likely solution to be successful in this context because of the extra steps involved in setting up and maintaining the wallet.g. The focus of current NFC solutions and pilots is predominantly on promoting their usability features (e. Product The characteristics of the product delivered. High-value products require more guarantees than low-value products. A cooperative solution between mobile network operators and banks that uses the mobile device for payment confirmation but actually uses underlying debit or credit deductions to make . Core characteristics are the value (high/low) and substance (virtual/physical). Purchase of a CD in a shop NFC based mobile payment solutions will find it a long and hard battle to break into this market because of the attraction of existing solutions such as debit and credit cards. Parking with a mobile phone Our analysis shows that direct debit from current account is the most suitable solution in this context. The existing solutions while highly usable are relatively extremely costly.

as for purchase of a ring tone. Why would senders want to initiate via a retail outlet (more expensive) or via a mobile device (more cumbersome input) when they can do so online? Within receiving countries receipt of the amount on the mobile device sounds theoretically attractive in under-banked countries with high mobile penetration. Harvard Business Review. parking and TV voting mentioned above. June 2006 . Migration of the contactless functionality to the mobile device would be a natural evolution. or low online penetration. Remittance Within sending countries it is difficult to see advantages for the use of any other solutions besides online initiation of the remittance. Studies quoted by Gourville state that over the last 25 years new products have failed at the staggering rate of 40%-90%. However in reality in such countries the receiver must eventually convert the electronic money into cash to spend it so the presence (and associated costs) of a retail cash dispersion outlet will remain. J. Public transport Contactless card solutions are a proven success in this context. Addition of the payment amount from the mobile device bill could be easily achieved given current market capabilities but would be an expensive option compared to the average transaction value. However mobile network operators and financial institutions will need to agree on a suitable revenue share that keeps the cost to the consumer at or below the costs of using card solutions for mobile NFC to be successful in this context. Table 3-1: Summary of score of payments methods in different contexts Scientific literature6 presents the premise that more often than not sellers or solution providers are more excited and eager about their solution than the customers they target. Again in this context. T. Gourville. Vending machine SMS and NFC mobile solutions have obvious advantages in this context over cash if costs of these solutions can be kept low. 6 ‘Eager Sellers and Stony Buyers.27 . Understanding the Psychology of New Product Adoption’. an SMS based mobile solution could successfully enter this market.In which situations could mobile payment be successful? Context Summary the payment would find success in this mature and highly profitable market. a cooperative model between mobile network operators and financial institutions that deduct the amount from the current account would achieve success in this context. successful implementations include Hong Kong – Octopus card and the London Oyster card. Pizza order via telephone While cash is the current dominant solution in this context. Businesses spend billions of dollars improving existing products and processes only to find consumers roundly reject them.

consumers will not adopt it. In the case of payment products this bias leads consumers to value the advantages of payment products they currently use more than the benefits of new ones and for business executives to value the benefits of innovations they’ve developed over the advantages of incumbent products.2. In the case of new payment methods for example.28 3. The less change demanded the less impact is likely from these two psychological biases in the innovation being accepted.2 Why innovations fail Why do consumers fail to use innovative products even when these products offer distinct improvements over existing ones? Why do companies invariably have more faith in new products than is warranted? An analysis into the behavioural aspects of innovation introduction explains why so many products fail and outlines some actions that companies can take to improve their chances of success. i. but largely ignored. This is depicted in the matrix below which plots behavioural change demanded from the consumer with the product change inherent in the innovation.e. What businesses don’t take into account. Status quo and loss aversion biases imply that one of the keys to successful adoption of a new innovation is the degree of behavioural change demanded from the receiver of the innovation. such as activation fees. As companies know. . psychological bias called status quo bias: people irrationally overvalue benefits they currently possess relative to those they don’t.3 The psychological costs of changing Many products fail because of a universal. 3. Therefore.Mobile payments 2010 . they are more upset at losing a benefit than they are delighted at gaining a similar benefit. are the psychological costs associated with behaviour change. New products often require consumers to change their behaviour. those behaviour changes entail costs.2. however. unless the benefits (of the new product) far outweigh the losses (from not using the existing product). Learning costs such as learning how to use a new payment method and Obsolescence costs for discarding existing methods and processes All of these are economic switching costs that most companies usually anticipate. loss aversion. Furthermore people tend to display a second psychological bias. consumers incur: — — — Transaction costs. it’s not enough for a new product to be better.

The promise of WAP was to bring the familiar online interface to which a consumer was .5 Smash hits At the top right of the matrix there are the ‘smash hits’. 3. Furthermore.2. 3.4 Easy sells At the top left of the matrix are the ‘easy sells’.29 . consumers are accustomed to using the credit card in the physical world and to use it online by entering the card details with their keyboard (instead of reading the card number to an operator on the phone for example or swiping it at a point of sale) is not a large behaviour modification. they have also become a popular payment instrument online. The high product changes and the limited behavioural changes have made these online credit transfer systems a ‘smash hit’ in the countries in which they have been implemented. However the product. product modification is low. An example in this category is the Wireless Access Protocol (WAP) which at the turn of the millennium was believed to hold much potential. with little to no modification can be used online.2.2. i. Credit cards are a payment instrument that was never meant or designed for use online. 3. these entail little product changes but significant behavioural changes. These payment methods use online banking processes and authentication mechanisms to authorize a payment.In which situations could mobile payment be successful? Figure 3-2: Classification of innovations along behaviour change and product change axes.6 Sure failures At the bottom left of the matrix are the ‘sure failures’. Again an example from the world of online payments is the popularity of online banking based payment systems such as iDEAL in The Netherlands and Giropay in Germany. Examples from the realm of online payments are credit cards. The original online banking product is modified considerably at its interfaces to serve this function so the product changes are high. This is the reason why in countries where credit cards were already a popular payment instrument offline.e. However to the consumer they are still using their tried and tested online banking interface and authentication mechanisms to complete the payment so behavioural changes for the consumer are low.

2. A third strategy is to simply eliminate the old product if possible and at the least make it far less attractive than the new innovation. The product change or additional benefit to the consumer was low. while the product changes are high. these entail significant product changes and significant behavioural changes. they were accessing the same online functionality on their phones however the behavioural change was quite high as consumers had to contend with slow speeds due to low bandwidth on their phones and to navigating with the small keyboards on their phones. to the mobile phone. A classic example of this has been the introduction of online banking over the last 10-15 years.g. e. loyalty points and marketing messages and can check their balance and transaction history directly from their payment device. The product changes are considerable.g. 3. Another approach to managing consumer resistance is to strive for greater than 9X increase in new product benefits making the relative benefits of the new innovations so great that they overcome the consumer’s outweighing of potential losses.8 Strategies for successful mobile payment methods What can introducers of new mobile payment methods do to overcome these behavioural barriers to innovation adoption and become a success? The first and foremost action is to recognize and acknowledge that these behavioural biases exist both in consumers and in the introducers of mobile payment methods. Needless to say WAP did not achieve much success. However. the consumer need only swipe their phone in front of a contact less reader instead of fumbling with cash or swiping a credit or debit card. An example of this from the world of payments has been the success of debit cards at manned point of sales in some Western European countries (e.Mobile payments 2010 . Finland. low cost of processing even for small transaction amounts. in most NFC pilots. the behavioural changes are also high for a consumer in moving from cash/cards to their phone as the payment device.30 accustomed. Furthermore the consumer can receive sales receipts. The Netherlands. All functionality that existing Point of Sale payment devices.2. An example in this category is NFC enabled mobile payments at the point of sale. etc). where the benefits such as.7 Long hauls At the bottom right of the matrix are the ‘long hauls’. 3. cards etc can not deliver. However where it has been successful its introduction has been invariably accompanied by . fast throughput through the ability to swipe and authenticate even before the order is completed on the register and easily accessible and useful reporting have made the debit card more popular than cash. The next step for mobile payment methods which generally fall under the ‘long haul’ category is to be patient and prepare for a long product acceptance period and to not deplete resources too quickly. Online banking as an innovation has involved significant behavioural change compared to visiting a physical branch. cash.

A final strategy is to find consumers who prize the benefits they would gain from a new product or only lightly value those that they would have to give up. This is the reason why new product innovators invariably target children and teens to establish a niche and this may also be a useful strategy for mobile payment method innovators wanting to establish a niche in a market such as for example local peer to peer remittance. In the next section recent technical developments and their implications on mobile payments are presented. Another strategy is to simply make behaviourally compatible products. credit cards for use in the online world are an excellent example of this as mentioned above. .In which situations could mobile payment be successful? either a parallel closure of physical branches (removing the old product) or a surcharge for using the branch (making the old product less attractive).31 . Usability and Cost. In this section the importance of minimising risk and cost and maximizing usability in a payment transaction has been examined. Most of the NFC pilots across Europe are targeting such consumers and merchants and generally finding success with these early adopters. Several situations have been reviewed in which mobile payments may be used and mobile payments have been compared with existing payment methods across the criteria of Risk. An additional strategy is to seek out consumers or niches that do not currently use any incumbent product in that particular category. These are the early adopters. Also some strategies to overcome behavioural and psychological biases in adopting innovations have been proposed.

the restriction of RFID has always been that it is a one way communication standard. For example. The small read distance leads this technology to be used in many day to day applications such as the office access cards. Finally two popular technologies for remote payment applications are examined. In this context it is critical to understand the nature and limits of these technologies. — Radio frequency identification or RFID is a well known application of contactless using both vicinity and proximity technology. from the code to the reader. animal identification. Proximity. etc. Examples of vicinity contactless are access control where you are not required to take your access device out of your wallet or bag and logistics where scanning can be done at a greater distance without the need for containers to be unpacked. Contactless technology can be divided into two categories: — Vicinity. this technology offers a maximum read distance of 1 to 1. 4.4 Recent technical developments and implications The operation and success of mobile payments is inseparably linked to the key technologies that make mobile payments actually possible. However.1 Developments in contactless technology Contactless technology has been around for a while and it is used regularly in our daily lives. SMS and NFC. SMS and USSD and note that SMS technology is not inherently suited for the payments function (except for payment initiation) and that USSD while less user friendly has seen some reasonable use in payment pilots around the world. RFID is used extensively in areas such as product tracking.5 meters (3 to 5 feet). It is shown that the commercial availability of NFC phones remains limited. thereby circumnavigating phone manufacturers. It will be the compatibility with these non payment NFC applications that will determine and pave the road to the success of NFC payments.5 centimetres (3 inches) in most instances. libraries. most office access cards use contactless technology as do retail security gates that release a sound if an item is passed through them with the security tag still intact. It is also shown that the availability of broadband on the mobile device is improving rapidly and that this is likely to create further opportunities for the development of mobile payments in the area of intersection of three core technologies: Internet. this technology has a much smaller read distance. Eager NFC-based payments initiatives increasingly rely on NFC-stickers. In this section first the developments in contactless technologies are reviewed and the recent changes that have spawned the NFC phenomena are examined. usually about 7. passports. It is likely to be other non payment applications that will first result in wide scale use of NFC technology. .

The standard was called Near Field Communication or NFC and while this standard was available throughout the 1990’s it was only acknowledged by the ISO organisation in 2003 and from that moment became an open standard for two way contactless communications.2 (Non-)availability of NFC enabled phones The market for NFC enabled phones is still in an early stage of development. but this phone is still not commercially available7. 4. At the time of writing of this report there is still only one NFC enabled phone commercially available on the market: the Nokia 6212. Samsung and Philips presented an NFC enabled phone at the GSM 2006 conference in Barcelona. has a shorter range than that makes it more secure for use in crowded places. this technology only offers its full potential when used with an interactive device such as a mobile phone. However. The critical developments of two way communications. The recent developments in contactless technology culminating in the registration of NFC as an open ISO standard have been the catalyst for the recent renewed interest in NFC based point of sale payments using a mobile device. and finally NFC can be used even when the enclosing device has a depleted battery or is switched off while Bluetooth cannot be used in such conditions. NFC is often compared to Bluetooth. These developments have been the catalyst for an explosive growth in the use of contactless technology for payments with the volume of contactless cards growing to hundreds of millions helped in part by strong marketing pushes from the major card schemes.com/2006/02/11/samsung-and-philips-to-show-off-protoype-nfc-phone-at-3gsm/ . Several of the mobile phone manufacturers are currently providing prototype 7 http://mobilementalism. Along with the development of two way contactless communication there have also been recent advances in the speed with which the data is transferred and the security of the transferred data through encryption. it can be said that NFC is a more advanced and preferable technology for payments than Bluetooth as it offers faster connection between devices. because of the interactive communication opportunities offered by the two way capabilities of NFC. Other NFC phones have been created8 but only for NFC trials and are not yet commercially available9.Recent technical developments and implications This restriction was resolved in the 1990’s by Philips and Sony.33 . called Samsung X700 NFC. The two companies jointly developed a standard for two way contactless communication. Sagem released the Sagem My 700X NFC in 2007. Nokia expects the 6212 to be available at the start of 2010. Without going into too much of the technical details. less chance of interference. faster data transfer speed and increased data security have made contactless technology ripe for use in payments. but demand for this mobile phone was disappointing.

gsmworld. 8 www. GSMA already indicated that ‘the design of new mobile handsets for NFC mobile devices is a key point that needs to be considered.zdnetasia. may quickly change as technology firms Innovision and NXP are pooling their NFC expertise to provide a combined offering to potential customers looking to integrate NFC into handsets.at/index. consumers need to hold their mobile device close to a reader.php?id=45 www.62031790. the deal could well make sure that NFC is being built into mass market handsets for under USD 1. NFC-stickers may be a stopgap solution.com/documents/pbm/gsma_pbm_white_paper_11_2007.com/news/communications/0.htm www.3 Circumventing NFC-phones While waiting for NFC handsets to become available. however. According to the participants. In order to pay using these stickers.gsmworld. This rapid uptake has yet to materialise. It transmits card information to the merchant's terminal via NFC technology.nfc-research. Many established market research firms like ABI Research and Juniper have marketed reports predicting a rapid uptake in shipment of NFC-phones.39044192. 4. In early 2007.com/documents/nfc_services_0207. This.00.Mobile payments 2010 .11 The diffusion of NFC-enabled phones has been subject of many speculations.pdf www.34 NFC-enabled mobile phones for trials by mobile operators with plans to provide commercial versions of the phones in 200910. An NFC-sticker is a sticker equipped with advanced radio frequency technology (RFID).pdf 9 10 11 . 60 Pre dicte d % of phones shipped in 2011 be ing NFC-e nabled 50 40 30 20 10 0 07-2006 10-2006 01-2007 04-2007 07-2007 10-2007 01-2008 04-2008 07-2008 10-2008 01-2009 04-2009 Date of prediction Figure 4-1: NFC enabled phones are also proving to be quite elusive.

for example at a supermarket or hotel Smart advertisement application: the NFC device is used for example to access information from a smart poster at a bus stop — Physical access: the two way interactive capabilities of NFC allow the user to authenticate themselves for example to control access to home or office Logical access: the NFC device is used to authenticate for access to electronic data. Already in Q2 2008. Issue 16.12 In a separate move. Listed below are the key non payment applications of NFC: — Mobile ticketing: the NFC device acts as an access token. 4. This allows the customer to use their phones to make low-value purchases with PayPass – without the need for handsets that support NFC.35 . making the bank the only institution to handle mobile payment transactions. but also on his wallet or credit card. The Paypers/Telecompaper . has decided it cannot afford to wait for NFC handsets to become available. The sticker cuts telcos and mobile phone manufacturers out of the loop. This sticker however is not strictly related to mobile payment: the consumer can decide to put the sticker on his mobile phone. for example to control access to a computer network — — 12 Mobile Payments Update vol. for example to access public transport systems — Loyalty application: the NFC device is used to identify the user and receive updates regarding loyalty status (points). that offers the PayPas service. circumventing mobile network operators and mobile phone manufacturers altogether. which launched Europe’s largest contactless payment card trial with its Bonus PayPass credit card.Recent technical developments and implications MasterCard. Turkish Garanti Bank and American Citi bank have introduced their own plans for mobile payments. was among the first banks to offer its consumers a small version of the card they can stick onto the back of their mobile telephones.4 Non-payment use of NFC While NFC technology gets a lot of press in relation to payments it can also be used in a number on other non-payment applications. The success of the payments application of NFC will be dependent on the degree of success that these non payment applications achieve in the market and the degree of compatibility with these non payment applications. it announced to make use of NFC-enabled stickers. US-based mobile commerce company Mobile Candy Dish for instance. sees this approach as a bridge to fully integrated contactless m-payments services using NFC technology. The stickers measure about one-quarter the size of a standard bank credit or debit card. 2. Turkish Garanti Bank.

Collin Mulliner13 states that the weakest link in the chain is the passive NFC tag. Also. 4. — — — It is the first three applications in this list. 4. loyalty and smart advertisement that are believed to provide the most compatibility with payments. Attacks on the NFC payment process can be divided in three categories – parallel to the NFC process: 4.1 Attacking the reader Attacking the reader means modifying someone’s mobile telephone and the NFC reader in it. the perceived lack of security of NFC technology is an inhibitor for adoption.org/nfc/feed/collin_mulliner_25c3_attacking_nfc_phones. some of the security issues for NFCbased mobile payments are described in this section. searching.5.5 NFC Security issues From a users’ perspective. In this mode.pdf . NFC communication comes in two modes: The passive communication mode: the initiator device (in this case the tag) provides a carrier field and the target device (in this case the phone) answers by modulating the existing field.Mobile payments 2010 .36 — Health care application: the NFC device is used for example to store medical information for use in emergencies Digital rights management: the NFC device is used for example to allow controlled exchange of purchased music or multi-media data Automotive application: the NFC device is used for example to control access to a car Bluetooth pairing: in the future pairing of Bluetooth 2. As the number of applications for the NFC-phone is still quite limited. waiting. In order to distinguish fact from fiction. pairing and authorization will be replaced by a simple ‘touch’ of the mobile phones.mulliner. it is easier and probably more rewarding to target a different part of the NFC payment process. the target device (phone) may draw its operating power from 13 www. This implies that the fraudster should have access to the mobile phone for a certain period of time.1 devices with NFC support will be as easy as bringing them close together and accepting the pairing. this method is not deemed to be rewarding.5.2 Attacking the tag In a landmark study of the Fraunhofer Institute SIT. mobile ticketing. The process of activating Bluetooth on both sides.

The replaced tag cannot be identified as such by someone who wants to tap his NFC phone on it. This is because the tags are cheaper and because transactions can take place even if the target device (phone) has no power supply (battery) on its own. that when an NFC handset owner interacts with a tag on a movie poster or tourist information map. is that many of the issues uncovered during the initial testing have now been fixed — but there are still issues. Mulliner then took a look at how this all might work in the field. A smart poster could include a tag set to deliver a freephone number to a user's handset. Mulliner gives some examples: A smart poster could include a tag set to deliver a free phone number to a user’s handset. "The Nokia 6212 . the item bought would be dispensed from machine A — straight into the waiting hands of the fraudster. he says. The result. he revealed at 253C. Only after tapping.37 . are exchanged using passive communication mode. visiting Vienna and Frankfurt to look at both transit ticketing and vending machine applications.Recent technical developments and implications the tag’s electromagnetic field. Mulliner also looked at the potential vulnerabiities of the existing SMS-based NFC ticketing system on Vienna's Wiener Linien and OBB's Handy-Ticket and also at RMV's Handy Ticket system in Frankfurt. took them seriously and responded promptly. for instance. In a group of four vending machines. Both tag and phone need a power supply. This means. whenever anyone made a purchase at any of those machines. C and D could be replaced with tags that point to vending machine A. he identified that the NFC tags on machines B. A tag set to send a free SMS text containing the latest weather forecast could be replaced with one that instead placed an order for a premium ring tone. The active communication mode: both initiator (tag) and target (phone) communicate by alternately generating their own field. since the majority of messages exchanged via NFC. enabling the NFC-payment to take place. Mulliner found out that especially the passive communication mode is vulnerable to attacks. Mulliner then presented his findings to Nokia who. This could be replaced with a tag set to deliver a premium rate number belonging to the fraudster instead. Then. even if the phone’s battery is flat. instead of the tag performing the expected operation it would instead do whatever the fraudster had set it up to do. But the low price of the tag is not only an advantage: for fraudsters it’s also quite simple to purchase a tag and replace a ‘common’ tag by one of their own. for example. This is bad news. the victim can see what the tag intends to do with the phone. Mulliner's examples of how this could be exploited included: A tag set to send the browser on a user's handset to a particular website could be replaced with one set to send the user to a different website.

which are called the ghost and the leech. An attack which effectively allows an attacker to ‘borrow’ the victim’s card for a short period without requiring physical access to the victim’s card is possible.uk/~gh275/relay." Relay attacks One of the most mis-understood safety aspects of NFC technology is the relatively short communication distance between the sender and the receiver. 14 A practical relay attack on ISO 14443 proximity cards by Gerhard Hancke.Mobile payments 2010 . University of Cambridge. This however is not the case." Mulliner told the audience.38 Classic is not vulnerable to most of the bugs I found in the Nokia 6131 NFC.cl.ac. and the leech is a device which fakes a reader to the card as shown in the diagram below. Figure 4-2: Schematic representation of a relay attack system The main idea of the ghost and the leech is to create a bidirectional communication channel between the genuine reader and the victim card. Application-level measures fail to protect against relay attacks. "but URL spoofing is still possible. This however requires quite some skills and is not easy to accomplish. Because the radio frequency field has a very low range (typically less than 10 cm). As a result the legitimate owner will remain unaware of the attack. This attack is therefore a feasible method for circumventing current security protocols with little effort. Simply relaying information between the card and reader over a longer distance does not require the same technical resources from the attacker as hardware tampering or cryptanalysis.cam. Using a so-called relay attack. it is oftentimes thought that the attacker must be within this range too. The ghost is a device which fakes a card to the reader. The channel passes through the leech and the ghost and provides transparent communication between the reader and the card at a range that is much greater than the nominal system range. UK www.pdf . as a Cambridge University survey described below shows14. attacks can be executed from a very long distance. The basic relay attack system is built using two devices. up to a distance of 50 m. University of Cambridge has shown that their hardware can successfully execute a relay attack against an ISO 14443A contactless smart card. but it is not impossible.

Using the relay attack. The distance from which an attacker is able to eaves drop the RF signal depends on a large number of parameters: the quality of the attacker’s equipment. especially at low bandwidths.4 standard [ISO95]. the attacker causes the reader to (unknowingly) communicate with a genuine card which is far away. location. Picking Virtual Pockets using Relay Attacks on Contactless Smartcard Systems. A sender node must be an active device. The relay is orthogonal to any higher level security protocols such as those defined in the ISO 7816.g. sends the message to the leech using a fast digital communication channel and minimum delay.iacr. a radio frequency signal is sent from sender to recipient.Recent technical developments and implications The typical communication scenario starts with a message that the reader sends to the ghost. The attack described here breaks the assumption that the reader is communicating with a card that is physically close. using the two devices (the ghost and the leech) allows the distance between the reader and the real card to be practically unlimited. which 15 http://eprint. without any data manipulation. one could place a leech device close to the victim smartcard (e. This signal can be illegally intercepted by a third party and this act is called ‘eavesdropping’. In active mode. fakes the real reader and transmits the message to the real card.39 . The ghost receives the message. One is a sender and one a receiver.pdf. power of signal emitted by the NFC device and environmental noise. this third party needs to be physically near to the transaction point if he does not want to rely on complicated technology involving ghosts and leeches. as described in the relay attack section. Ziv Kfir and Avishai Wool. In the opposite direction (tag to reader) the communication scenario is reversed. To mount such an attack.Tel Aviv University . This third party then becomes the recipient or a co-recipient. and then present the ghost to the reader at payment time. RFID and NFC communication encompasses the communication between two tags. A tag which is only capable of receiving an RF-field is called a passive device. One could also open a secure door using a relay attack on someone else's contactless key15 device. or repeater between a reader and a card. The sender node creates a radio frequency field which the receiver node receives. slip the leech into the victim's handbag). This opens several possible threats. Eavesdropping For making an NFC-based mobile payment. Furthermore. otherwise it cannot initiate communication with a receiver.org/2005/052. The leech receives the message.. Using this technique gives the ability to create a relay. the modulation is stronger. which acts as a regular card. Because of the short range of this communication mode. A typical attack is to charge someone else's credit card or electronic wallet for a purchase. A receiver can either be active or passive. An RFID tag which is capable of creating a radio frequency field by itself is called an active device. Eavesdropping is also impacted by the communication mode.

Transferring data through a secure channel. Data destruction Data destruction can be executed by disturbing the signal that the NFC device(s) send(s). which is a way of transferring data that is resistant to interception and tampering. A passive device. Figure 4-3: Schematic representation of a man-in-the-middle attack . There is no benefit for the disturber however besides the fact that the transaction is made impossible Up till now. which does not generate its own RF field is much harder to eavesdrop than an active device. The employment of security cameras and personnel may detect an attack in progress. Operating such equipment only requires basic electronic engineering skills. Man in the middle attack When two parties A and B want to communicate with each other. as jammer equipment cannot be easily concealed within a bag or jacket. there is no clearly defined way to prevent such an attack. RFID readers may contain jammer sensors triggering an alarm when a jammer is detected. Also. It is possible to disturb the signal by jamming certain radio frequencies. a third party might trick A and B in a three party conversation as shown in the diagram below.Mobile payments 2010 . although this is a rather expensive option. can mitigate eaves dropping. Mechanisms that prevent collision of different RFID signals cannot disable such an attack. Destruction is relatively easy to realise with NFC.40 makes the communication more vulnerable to eavesdropping.

If unwanted party C is physically near enough.41 . Lack of encryption. All in all. C has to disturb the transmission of A to B. When the intended recipient’s phone is available for this message to be received. This causes two RF fields to be active simultaneously. recipient B will receive an unreadable and not understandable message. So C has to create a second RF field. If the attacker C manages to do so it is possible to send a readable message to B and the attack might succeed. if the inserted data can be transmitted. mobile to computer. these are: — Store-and-forward. to make sure B does not receive the data sent by A.g. and not A’s. If the two fields are not perfectly aligned. In order to make a successful attempt. functionally. SMS is sent as clear text only.6 SMS as a technology for mobile payments Short Message Service (SMS) is a communication protocol allowing for the interchange of short text messages between mobile telephony devices. 4. the battery is flat or the phone has no reach. Data insertion Data insertion means that the attacker inserts messages into the data exchange between two devices. however a proof of delivery is not part of the SMS protocol as such. mobile to landline. in case the answering device needs a very long time to answer. C is vulnerable to discovery since A might detect disturbance and abandon the transmission. e. this means that the text message is sent from the sender phone to an operator. this attack is very difficult to execute and vulnerable to early stage discovery by initiating party A. though the standard supports other types of broadcast messaging as well. Additionally. Oftentimes. the data will be corrupted. albeit disturbed. only. It should be mentioned that most SMS-based mobile payment methods do provide a proof of delivery. transmission to B will continue. This is only possible. which renders the attack futile. before the original device starts with the answer. Most SMS messages are mobile-tomobile text messages. C has to make sure that party B receives C’s signal. there is a maximum to the time that an operator holds a message for delivery in case the recipient’s phone is shut off. Lack of proof of delivery. alhtough this — — . which makes C’s attempts futile. this omission can be circumnavigated. Aligning two RF fields is possible in practice albeit it is very hard. Although disturbing transmission is possible. The insertion will be successful. If both data streams overlap. the operator sends this message through to the recipient. A generates an RF field and sends data to B. The attacker could then send his data earlier than the valid receiver. C can eavesdrop the data sent by A. In case A does not detect the disturbance. SMS has three characteristics that are important to consider in its use for a payments application.Recent technical developments and implications Assuming party A uses active mode and B uses passive mode.

co. The person initiating the transaction does not need to be the person paying for it. Karachi – analysis of mobile payment security measures and different standards. University of London 18 BBC: http://news.000 mobile phones are stolen each year18 — Integrity: the information and systems have not been altered or corrupted by outside parties. The security of the transaction is as secure as the security of the merchant. the network operator and its infrastructure must be trusted for transactions16. For SMS the confidential info is stored at the merchant’s end of the equation. the thief can abuse this as much as they like. The combination of these three factors makes SMS unsuitable for use in many payment applications. A secure mobile payment system should have the following security properties17: — Confidentiality: The confidential information must be secured from an unauthorized person. process or device. this is an extremely weak point. — Authentication: ensures parties with access to a transaction are not impostors and are trusted. If a mobile device is stolen. 700. until the account is blocked. Short Message Service is a most popular data service offered by mobile network operators and most widely used for mobile payments. There is no end-to-end security. Information Security Group.Mobile payments 2010 .stm .7 SMS security issues The service level security is important for secure m-commerce applications. For post-billed SMS services. 16 Saleem Kadhiwal & Muhammad Anwar Usman Shaheed Zulfiquar – Ali Bhutto Insitute of Science and Technology. In the UK alone.bbc. – Computer Fraud & Security – june 2007 17 Secure M-commerce Scarlet Schwiderski – Grosche. However protection ends in the radio interface. By using SMS to initiate or authorize payments the SMS can be then used as the unit of currency itself. 4.42 increases the costs of a single transaction and is not economical if the transferred amounts are small.uk/2/hi/uk_news/1966247. Where it can and is used extensively however is simply to transfer initiation messages for a payments process. Heiko Knospe. especially those involving monetary transactions. The device can exchange data via a short message service centre (SMSC) by sending and receiving standard SMS messages identified by the International Mobile Subscriber Identity (IMSI) which an attacker cannot forge without breaking GSM/UMTS security.

making eavesdropping and data corruption easier. security is considerably better on this topic. The function that is triggered when sending USSD is network dependent and depends on what kind of services the operator has made available.g. As a consequence. however this can be functionally solved. Availability: system must be accessible for authorized users at any time. such as a call-back service (e.Recent technical developments and implications Corrupting SMS messages is possible. sporting results). — Authorization: Verify that the user is allowed to make the requested transaction. USSD is typically used as a ‘trigger’ to invoke independent calling services which don't require the overhead and additional usage costs of a short message service centre (a network element in the mobile telephone network which delivers SMS messages). for instance #09001234# There is no store-and-forward capability that is typical of ‘normal’ short messages. stock quotes. this is different: the mobile device of the receiver has to meet the two criteria mentioned before. asterisks and finally the gate or hash character ‘#’. It is mostly used as a method to query the available balance and other similar information in pre-paid GSM services. The data is not sent encrypted. communication via USSD is in sessions instead of in discrete intervals. Also. the sender of a message can be absolutely sure that they are talking to their own operator. plus the receiver must have the mobile device switched on for the transaction to be completed (store-and-forward principle) — Non-repudiation: ensures that the user must not deny that (s)he has performed a transaction and must provide proof if such a situation occurs There is no ‘proof of delivery’ incorporated in the SMS protocol. The USSD bearer is accessed by calling a number that starts with the asterisk or gate (or hash) characters ‘*’ or ‘#’ and then a combination of numerals. and the battery is not flat.43 . or interactive menu service (e. authorization is an issue. cheaper phone charges while roaming). Response times for interactive USSD based services are generally quicker than those used for SMS. but this requires extra costs. Post-billing SMS. For P2P payments. albeit not very frequently occurring. one can pay by SMS. . It is generally associated with real-time or instant messaging type phone services. It is a capability of all modern GSM phones. USSD is a standard for transmitting information over GSM signalling channels. For SMS based payment systems this aspect is well covered as long as you have reception on your mobile phone. Some operators have not activated this possibility. — 4. with PIN-based SMS-payments systems.8 USSD as a technology for mobile payments USSD stands for Unstructured Supplementary Service Data.g.

there will be little difference between our mobile devices and our laptop computers. for example payments. It is also likely that new payment methods will be developed that leverage the capabilities of three payment related technologies on the mobile device: Internet. 4. Service provider: offers services for end users. which would be an enabler for Point of Sale payments. In parallel. many of which would be settled via payment systems based on the platform.Mobile payments 2010 . mPay in Poland and SEP in Bulgaria. at least in terms of functionality. authentication etc. — — — — — . Secure Element Issuer: personalizes the chip with the Secure Element. Mobipay in Spain. SMS and NFC. mobile devices are becoming increasingly like laptop computers in terms of the functionality they offer. It is widely believed that the emerging convergence among Internet and mobile technologies will lead to the emergence of a wireless broadband Internet platform that will allow ubiquitous access and a wide range of new value-added services.10 Emerging ecosystem for Point of Sale NFC mobile payments 4. Paysa in India.9 Increased broadband and the merging of channels High speed broadband internet is increasingly available on mobile devices. The continuation of these two trends implies that in the near future. Future developments could lead to real time online banking with your mobile phone.44 USSD is the base of some payment methods such as SharEpay in South Africa. The only yet critically important differences will continue to be the size of input (by definition small for a mobile device) and the size of the display (again smaller for a mobile device). Mobile Network Operators: provides the infrastructure for communication in remote applications. 4.1 Stakeholders First the key stakeholders in a Point of Sale NFC mobile payment ecosystem are defined: — Chip manufacturer: creates the smart card chip on which the mobile payment application or Secure Element can reside. These trends will provide a positive impetus to the development of mobile payments. Trusted Services Manager: enables the service provider to use the Secure Element.10. Handset manufacturer: produces mobile devices that support the use of Secure Elements.

service providers and trusted services manager. This is generally the financial institution preferred option for the location of the Secure Element as it gives the financial institutions an option to be mobile network operator independent. typically the smartcard that also contains the phone’s subscriber identity module or SIM.2 Considerations The key debate around ecosystems for Point of Sale NFC payments rests around two core questions: — — Where should the Secure Element for the payment application be located? Which stakeholder fulfils the role of the Trusted Services Manager for management of the payment application and associated services? There are three main options for the location of the Secure Element: — On the universal integrated circuit card (or UICC). Embedding the secure element in the phone itself.45 . Collaborative model: financial institution and mobile network operator collaborate to fulfil the role of the Trusted Services Manager. On a separate chip or smart card in the phone.10. — — — . — — There are four main options for the fulfillment of the Trusted Services Manager. Independent entity model: An independent third party fulfils the role of the Trusted Services Manager. This is generally the handset manufacturer preferred option for the location of the Secure Element as it increases the features and competitiveness of a handset and also allows the handset manufacturer to continue to target the end consumer independent of the mobile network operators. as listed below and depicted later in a GSMA provided diagram. This is generally the mobile network operator preferred option for the location of the Secure Element as mobile network operators have control of the UICC. — Mobile Network Operator centric model: Mobile network operator fulfils the role of the Trusted Services Manager. Financial institution centric model: financial institution fulfils the role of the Trusted Services Manager. It should be noted that in the market today both financial institutions and mobile network operators play the roles of Secure Element issuers. 4.Recent technical developments and implications — End users: uses the services offered by service providers with Secure Element enabled mobile devices.

Mobile payments 2010 - 46

Figure 4-4: The four roles for the Trusted Services Manager (TMS)

4.10.3 Proposed ecosystem from the GSMA The main components of the GSMA proposed ecosystem are: — — Secure Element located on the UICC Mobile network operators will use and supply the UICC, banks will pay the mobile network operator for access Banks and retailers will control the applications resident on the UICC and the financial data pertaining to each specific customer through the Trusted Services Manager

The diagram below provides an overview of the ecosystem proposed by the GSMA.

47 - Recent technical developments and implications

Figure 4-5: Overview of the ecosystem proposed by the GSMA

The advantages for use of the UICC to locate the Secure Element in the GSMA model are: — Portable and transferable across devices and networks. Customers can easily transfer their applications and rights from one NFC enabled mobile device to another. Global penetration - The UICC has wide scale global deployment potential – hence it is cost effective to use the UICC as a location for the Secure Element rather than to develop, implement and deploy a new alternative. Dynamic remote over the air management. Mobile network operators already operate secure remote UICC management systems and processes (Over the Air). These can easily be leveraged to manage the whole life cycle of mobile NFC services. Furthermore, services loaded onto the UICC can be immediately blocked, activated or suspended. Longer life cycle typically then devices. The UICC has a longer lifecycle than a mobile device - hence it is more suitable to house the NFC applications on it rather than on the mobile device. This permits the customer to easily transfer and use their mobile NFC services over time. — Standardised: UICC Security is based on global, well-established standards (such as ETSI-SCP, 3GPP, Global Platform) covering application storage, OTA communication, privacy and the entire life cycle management. Consistent approach, by deploying mobile NFC applications in the UICC, the mobile network operator can leverage existing capabilities to provide OTA management and single point of contact device management services to customers. Battery independent: The UICC mobile solution also allows NFC services to work even when the battery is off.

Mobile payments 2010 - 48

Key to the GSMA model is also the role of the Trusted Services Manager. The Trusted Services Manager manages the download and life cycle management of the mobile NFC application on behalf of the financial institutions and provides the single point of contact for the financial institutions to access their customer base through the mobile network operators. The key risks of the GSMA proposed ecosystem are: — Non wide scale acceptance by the financial institutions because of disintermediation from the consumer as depicted in the diagram provided by the GSMA below:

Figure 4-6: Schematic representation of des-intermediation between issuing bank and consumers

It is a closed model restricted to the reach of the mobile network operator and the agreements signed by financial institutions with a specific mobile network operator. It does not provide a widely accepted or easy to use solution for the update of the Secure Element on the UICC. Currently the update of an application on the Secure Element requires a complete over-write of all existing data on the Secure Element. As a comparison for Personal Computers this is equivalent to having to perform a BIOS format and re-write when wanting to upgrade a single application.

Strategies to overcome these limitations will be discussed in future versions of this report.

4.11 Conclusion
The advantages and disadvantages as well as contexts of the four technologies are summarized in the table below.
Technology NFC Advantage Quick and easy Disadvantage Lack of availability of NFC enabled phones Use POS only Examples Osaifu Keitai (Japan), Visa PayWave (Guatemala)

49 - Recent technical developments and implications

Technology SMS

Advantage Available and understandable to every cell phone user

Disadvantage Expensive, recipient not always available

Use Banking, Remittance

Examples Rabo SMS betalen (Netherlands),

USSD

Available to every cell phone user

Not user friendly interface Most phone users worldwide are not able to use it

POS, Banking

mPay (Poland), MobiPay (Spain)

Internet

Connects to user experience,

Banking, POS (if real time), Remittance

Table 4-1: Mobile technology advantages and disadvantages

which are underserved by the banking industry. However. mobile ticketing. Mobile payment services include mobile parking. In Western Europe the situation is different again as .1 Mobile payments The mobile payment market is very fragmented with many different payment services and payment technologies. since the last publication of the report in November 2008 we have seen a strong increase in the number of mobile remittance services across the world and especially in the USA. and mobile remittance. mobile Point of Sales (POS). a comparatively high mobile adoption and a push by the operators to offer mobile payments like mobile POS and mobile ticketing. In developing countries. trends and issues from analysis of global pilots and initiatives 5. the focus remains on mobile money transfer via SMS. In other regions the focus is on POS and mobile ticketing with the notable exception of the USA and Latin America where we see a strong focus on mobile remittance. In some Asian countries there is a low internet penetration.5 Lessons. SMS or mobile internet. Figure 5-1: Geographical dispersion of mobile payment initiatives The mobile payment services offered differ per region. The mobile payment services are based on different techniques like Near Field Communication (NFC).

51 . The next section provides more details of the examples listed below.Lessons. Region Service Technology Pilot or commercially available Europe Mobile parking NFC SMS Mobile ticketing NFC SMS Pilot Available Pilot Available Payter (Netherlands) Paybox (Austria) Mobile ticketing London Underground (UK). Many mobile payment initiatives are still in a pilot stage. Figure 5-2: Geographical dispersion of techniques used In Western Europe mobile payments are mainly offered using SMS. Examples . Of the listed initiatives in chapter 7. trends and issues from analysis of global pilots and initiatives the region is generally not under-banked and has a high internet penetration but the uptake of mobile internet is relatively low when compared to Japan. This is especially the case for NFC mobile payment methods. but currently many NFC based mobile payment services are being tested. it shows that both SMS and NFC are the most used technologies however the number of WAP/Internet pilots has gradually increased over the last 6 months.

In the Netherlands.2 Mobile parking payments For mobile parking payments two technologies are being used: NFC and SMS.52 Region Service Technology Pilot or commercially available Examples Touch&Travel (Germany). technologies with examples Pilot Available Available Available Available Rabo Mobiel (Netherlands). . Beep (Netherlands). Norway) Mobipay (Spain) Obopay (US) 5. Paybox (Austria) Luup (Gemany. 5. M-Pesa (Kenya) Table 5-1: Geographical dispersion of mobile payment services. the company Payter offers mobile payments by NFC in Rotterdam. Several SMS-based services like are already commercially available. Consumers can pay for parking by holding their mobile phone over a NFC reader upon entering and upon leaving the garage.3 Mobile ticketing for public transport or events In Western Europe many pilots have been launched to test NFC in relation to public transport. Paybox in Austria offers SMS based mobile parking tickets while NFC based mobile payments are being offered by Payter in the Netherlands. Paybox (Austria) Mobile POS NFC SMS Mobile remittance Mobile remittance North America Asia Mobile POS Mobile ticketing Mobile remittance Africa Mobile remittance Mobile remittance SMS SMS SMS & Web browser NFC NFC SMS SMS Available Available Available Available NTT Docomo’s Osaifu-Keitai (Japan) G-Cash (Philippines) Wizzit (South Africa). Some NFC pilots only focus on transport (Touch&Travel in Germany). while other NFC pilots also include POS payments in shops (the O2 wallet in the London Underground mobile ticketing trial in the UK). SMS is also used as a technology to pay for public transport tickets or for buying tickets to events.Mobile payments 2010 . Paybox Austria enables consumers to pay for parking with an SMS sent from their mobile phone.

Mobilkom has been leveraging Paybox for 3rd party content and mobile services since 2001. vending machines or petrol station). Each participant of the trial received a Nokia 6131 NFC-enabled handset. Rabo Mobiel (2006). Participants will be able to test travelling on London’s public transport system but also making purchases in retail outlets. All post-paid subscribers are automatically enabled for the service. ticketing for public transport. All station platforms and bus stops will have 'touch points' installed. In the UK. The Touch&Travel system turns mobile phones into tickets as passengers use their mobile phones to check-in when they get on the train and then to check-out again when they reach their destination. Therefore. trends and issues from analysis of global pilots and initiatives Touch&Travel is a NFC pilot by Deutsche Bahn and Vodafone to test a new e-ticketing system that simplifies rail travel. 200 test users have the opportunity to try out a service that is scheduled to be introduced nationwide for all rail passengers in 2010. and remittance (money transfer). Just like a normal wallet. The Rabobank (Netherlands) is the first Western European bank that has launched its own mobile virtual network operator (MVNO) service. 5. in this case Oyster and Barclaycard in virtual form and with NFC functionality. Touch&Travel is not an example of a mobile payment initiative according to the definition used in this report.g. Rabo Mobiel conducted an NFC trial of mobile contactless payments and is ran 19 different trials of various sizes. a school. Visa Europe. Barclaycard. and the customer receives a regular statement of journeys made. Paybox has over 5 million customers and is accepted at 20. In 2007. tickets for (music) events. The services users have two payment options: using a Paybox account (direct debit on the customer’s account) or via the mobile phone bill (only for Mobilkom and ONE postpaid customers).4 Mobile POS Paybox (Austria) offers mobile POS payments (e. Nokia and AEG started a NFC pilot last November called London Underground mobile ticketing. Mobilkom and ONE contract customers can pay for their tickets through their monthly phone bills. which consists of an Oyster card for paying public transport tickets and a Barclay’s card for Point of Sale payments. At this moment customers get a monthly statement with all travel data and an attached invoice.Lessons. the handset will hold various everyday cards. The OBB mobile ticket can be purchased via SMS or through the Vodafone live! portal. strictly speaking. The length of the journey and the ticket price are calculated at the end of the journey. Austrian railway operator OBB has teamed up with Paybox Austria. The Austrian mobile operators Mobilkom Austria and ONE are the owners of Paybox Austria. Other services that are available through Paybox include mobile parking.53 . a . TranSys. As per mid 2009. Mobilkom Austria and ONE to offer customers tickets using their mobile phones.000 locations. All 500 participants have an O2 wallet. toll ticketing. Transport for London. Customers can top up their Oyster by touching their handset on Oyster ticket machines in tube stations or at Oyster ticket stops. including payments in a supermarket (C1000).

for use in mobile phones. or donated to charity. DDI Corporation. — QUICpay: In July 2004. Sony Finance International. They then entered a PIN code as usual into the POS reader and the transaction was complete. called FeliCa. and NTT DoCoMo jointly announced QUICpay payment solution for cards with contactless chips. LogicaCMG. Customers could pay for their shopping by simply holding a mobile next to a reader at the checkout. Schuitema (C1000).000 member shops and generates 7. Bitwallet reported that it had issued 9. Rabobank. AEON Credit Service. The Japan Research Institute. During 6 months. QUICpay can also be used by FeliCa enabled handsets. — Suica: In July 2005. Rabobank’s goal is to replace some of today’s cash and debit card payments with one device that could provide all this in a compact package. The deposit could be deducted at the checkout.000 people use the Suica system. 5 percent of which were enabled for mobile purchases. The Suica card is a pre-paid ticket that can also be used in some shops to make purchases. At the end of March 2005. the credit card issuer. NTT DoCoMo and East Japan Railway Company agreed to jointly promote JR East's Suica and e-money service. and cinema ticketing. . one hundred customers of the C1000 supermarket in the small town of Molenaarsgraaf could pay for their shopping by means of their mobile phone. bottle deposit receipts could also be saved on the phone. vending machines.1 million transactions per month. Currently 500. mobile payments are very advanced. Services available to Suica card users were made available on FeliCa enabled handsets from end January 2006. NTT DoCoMo formed a joint venture with Sony called FeliCa Networks to develop Sony's contactless card technology. with the purchase value appearing on the customer's credit card. Sanwa Bank. Toyota Motor Corporation. JCB. Sony Corporation.2 million cards in total. The pilot was an initiative of RFID Platform Nederland. Denso Corporation. Consumers make purchases by waving their handsets across payment terminals. NTT DoCoMo has integrated FeliCa contactless technology into mobile phones. In the Netherlands the NFC Pilot ‘Pay with your mobile phone at C1000’ was conducted in 2007 and 2008. Through the joint venture. a joint venture between NTT DoCoMo. The pilot was using a payment solution that utilises the existing PIN system in which the debit card had been replaced by a mobile phone. and the Bank of Tokyo-Mitsubishi. the international payment brand. The rapid development of mobile proximity payments in the Japanese market can be attributed to NTT DoCoMo's role in developing the partnerships and a roadmap necessary to create a workable technical solution and a business model.54 fast food restaurant. KPN and NXP Semiconductors. In Japan. In addition to the possibility to pay with the mobile phone. Examples of the separate cards are: — Edy: Edy is a pre-paid electronic money scheme launched in October 2001 by Bitwallet. credited to a Rabobank account. It also stated that the Edy card was usable in 20. enabling owners to access multiple applications which are currently available through separate cards. The initiators want to use the pilot to achieve an NFC technology breakthrough. In October 2003.Mobile payments 2010 .

Safaricom. 5. customers can carry out m-transactions and m-payments. Mostly. provides the new account holder with a SIM card that enables transactions using an application running in the SIM Tool Kit (STK) environment. Obopay (US) is a peer-to-peer mobile payment company enabling mobile phone users to send and receive money through their phones via a mobile web browser or SMS. M-PESA had 6. and offer an innovative. The `free area' is for applications that do not require a high level of security and an application to FeliCa Networks or to NTT DoCoMo is not necessary. Through specific M-PESA agents. As of mid 2009.000 registrations and 450 active agent outlets. the service helps mobile operators drive increased messaging and data traffic. They rolled out their own proprietary point of sales infrastructure and even purchased a bank. The common area has been designed for services that require high security such as payment and ticketing. differentiated service to customers. and also pay cash in and make cash withdrawals. The full commercial launch was initiated in March 2007. M-PESA is an alternative solution – it is described and understood by the Kenyan regulators as a mobile payments system.55 . M-PESA uses a network of agents. . pre-paid mobile subscribers in Kenya on a pilot basis in October 2005. and is managed by FeliCa Networks. attract new subscribers.5 percent charge for adding money from a debit or credit card.5 million subscribers in Kenya conducting 2 million transactions a day. In 2007. who in turn allocates space on the FeliCa chip for the application.6% of Osaifu Keitai compatible mobile handset owners are using the Osaifu Keitai function. 28. Safaricom and Vodafone launched M-PESA. Within the first 3 months (March 2007-June 2007) there were 111. NTT DoComo invested a vast sum in promoting mobile payments. Sending money from the mobile phone can be done through SMS or mobile internet. Unlike mobile transaction schemes which add a new channel to existing banking services. In 2009.5 Mobile money transfer: remittance Around the globe there are numerous initiatives that enable individuals to transfer money to each other via their mobile phones. M-PESA’s services are available only to M-PESA account holders and certified agents. Nokia invested in Obopay and began leveraging the Obopay platform for the Nokia Money service that offers financial services to mobile phone users. According to Obopay. Limiting the transaction network to M-PESA account holders and agents allows MPESA to avoid using a clearing system. it is not linked to the clearing system. The rate of early adoption of M-PESA has been very encouraging. the transfer is conducted by SMS.10 for sending money and a 2. a SMS-based payment service targeting the under-banked.Lessons. The agents operate a float of M-PESA value plus a cash float at each outlet. Obopay charges a fee of USD 0. trends and issues from analysis of global pilots and initiatives The FeliCa chip installed within the mobile handset comprises a predefined ‘common area' and ‘free area' for storing applications. The mobile operator. while linking to a bank account is free of charge. For services to be enabled in this area the service provider needs to make an application to FeliCa Networks.

with no minimum balance. In the Philippines.000 in their M-PESA account. It can fully control the mobile banking offering.Mobile payments 2010 . but may also be other retailers such as petrol stations and supermarkets. but the recipient need not be a subscriber or even a bank account holder. A user can have up to KES 50. which are effectively stored value cards. One example is the Rabobank (Netherlands) that launch transactional mobile banking services in 2003. the bank decided to launch its own mobile virtual network operator (MVNO) service. mobile operator-centric (Paybox by Mobilkom Austria. 5. each with uncertain outcomes. the mobile phone-based remittance system is employed by Smart19 and by Globe Telecom who both allow remitters to transmit money by using their beneficiary’s mobile phones. Finding that barriers like unclear costs and a poor user experience were deterring potential mobile banking users. There is no credit facility per se available on M-PESA. and charges are levied on a pay-as-you-go basis. The M-PESA functionality also extends to depositing and withdrawing money at registered M-PESA agent outlets. The relatively low maximum balance is presumably an attempt at limiting the opportunity for money laundering. M-Pesa Kenya). It is possible to use the money stored on these cards in many stores. 19 Not discussed in this chapter.6. for details see chapter 7 . independent service provider centric (Obopay US) or collaborative (Mobipay Spain. Only Safaricom subscribers can send M-PESA payments. It can for instance design the tariffs to encourage the use of mobile banking services. in the Netherlands in late 2006. is the business model that delivers value to all players in the ecosystem. The advantage of this approach is that Rabobank is in charge of the ecosystem. Business models can be bank-centric (Rabo Mobiel Netherlands).1 Business models A major driver in the adoption of mobile payment services in general. Several different business models are possible. Rabo Mobiel.6 Lessons about drivers and barriers 5. Bank centric The bank centric approach to mobile banking has been taking by a number of banks.56 Transferring money to M-PESA customers as well as non-M-PESA persons by means of an SMS is the centrepiece of the system. DoCoMo’s OsaifuKeita). which are typically Safaricom dealers. Many mobile phones in the country are funded by pre-paid cards.

The Austrian operator has put a lot of money and resources into the mobile payments strategy. The Dutch mobile market is very crowded which makes it difficult for any new entrant to reach a large number of mobile phone customers. Recently Mobilkom also introduced Near Field Communication (NFC) as a payment solution for mobile ticketing for public transport. NTT DoCoMo has invested a vast sum in promoting mobile payment and they rolled out their own proprietary POS infrastructure. the average mobile user is more likely to be using an advanced mobile network and the up-take of mobile data services is high. Another disappointment is the relative low number of active mobile banking users.Lessons. NTT DoCoMo also has an operator centric approach towards mobile banking. Part of the problem is that many mobile users in the Netherlands — and other Western European countries — have yet to adopt any mobile internet services. telephone banking. The large uptake of NTT DoCoMo’s mobile payment service is caused by a number of drivers. Some of these drivers of mobile payments cannot be translated to the Western European market. Independent service provider centric Obopay is a peer-to-peer mobile payment company enabling mobile phone users to send and receive money through their phones via a mobile web browser or SMS. SMS is a widely available and well-known mobile service. Mobile-operator centric Mobilkom Austria adopted a mobile-operator centric model which is rather successful in terms of uptake and usage of mobile payment services. including the acquisition of Paybox and the establishment of a bank subsidiary. However. and internet banking meet the needs of most customers in most situations. In 2009. The mobile operators control the mobile service value chain and the payment value chain. NTT DoCoMo had about three million mobile wallet users (out of 15 million m-wallet enabled mobile phones) and 1. trends and issues from analysis of global pilots and initiatives The acquisition of Rabo Mobiel customers is however slow.57 . In 2007. in Western European countries. Also. Only 15-20 percent of the Rabo Mobiel customers access mobile banking at least once every three months. Another element that influences the uptake is country specific: Japan has a high mobile phone penetration that has been outstripping computer penetration for several years. NTT DoCoMo has a large market share in Japan and can more easily establish a cooperative business model with banks and mobile handset manufacturers. Urgent banking transactions simply aren’t common enough to persuade a massmarket audience to sign up for and regularly use mobile banking services. These reasons for the slow adoption of mobile banking will also have a negative impact on the adoption of mobile payments. established channels like ATMs. it shows the importance of a major role in the ecosystem and using a technology with a wide user acceptance. The initial mobile payment technology of Paybox is based on SMS. Nokia invested in Obopay and began leveraging the Obopay platform for the Nokia Money service .5 million customers are using NTT DoCoMo’s mobile phone based contactless credit product.

mobile phones/mobile wallets in developing countries). developing countries.58 that offers financial services to mobile phone users. or approximately 3 percent of the world’s population and this amount is forecast to reach more than 280 million by 2050. mobile operators and credit card companies joined forces. Obopay partnered with Verizon Wireless to have its mobile payment applications available and partnered with Citibank to offer mobile banking services to Citibank customers. In 2007. Entering the remittance market is not easy. This is followed by Saudi Arabia and Switzerland. The United Nations cited that the number of immigrants worldwide is roughly 200 million. This example is very difficult to translate to Western Europe. respectively. such as Anti Money Laundering (AML) and the Combating Finance of Terrorism regulations. China and Mexico. Offering mobile remittance services has some potential for countries with immigrants that originate from under-banked countries. Offering international remittance is a specific segment on its own with many problems to be solved. Barriers to enter the international remittance industry are high due to the regulatory requirements and the large undertaking to build out the technology infrastructure. 5.2 Remittance The uptake of international remittance services tends to be driven by growth in the immigrant population worldwide as well as the overall health of the global economy. In a mobile operator centric business model the mobile operators have to deal with a wide range of financial regulatory concepts. The United States dominates in outflow remittances. Other examples include Payez Mobile in France in which banks.1. sending out USD 42 billion in 2006.Mobile payments 2010 . Previously. Collaboration with financial intermediaries or independent service providers with an established international payment infrastructure . USD 25 billion and USD 17 billion in remittances. which were estimated to have received USD 27 billion. 5. respectively. but also e-money and payment regulation. This example is about mobile remittance in under– banked.1 Collaborative The collaborative model leverages expertise from both telecom and financial sectors and it enables the establishment of a single technology standard for mobile payment services avoiding the fragmentation of multiple technologies and platforms.6. Also the challenge is to support money transfer from multiple starting points (such as bank accounts in developed countries) to multiple end points (e.g. Mobile banking businesses in developing countries are mainly successful because the countries are under-banked.6. with outflow remittances of USD 16 billion and USD 14 billion. Regulation is challenging due to the complexity in dealing with differing requirements in various countries. An example of the collaborative model is M-Pesa in Kenya. and the now defunct Mobipay in Spain that was a joint venture by all Spanish mobile operators and 80 percent of the financial institutions. It also includes regulation with regards of the use of agents when dealing with cash-in and cash-out at both ends of the transaction. the top three inflow remittance countries were India.

Another problem to be solved with NFC-enabled phones is that NFC is still in its infancy and only one commercial handset (Nokia 6231) is available. such as from monthly downloads of transit passes to the phones. trends and issues from analysis of global pilots and initiatives could help banks and mobile operators to make the entrance in the international remittance market. only one NFC- . The NFC business case will be a challenging one for mobile operators. This would however not be attractive to MNOs that charge flat rates for data services. In order to reach as many potential mobile payment customers as possible. 5.g. Currently. Orange also could earn significant revenue from additional data traffic. transit operators. Other NFC based services include mobile ticketing. It is also unknown what the maximum mobile internet penetration will be in the next five years. retailers and other service providers for downloads of the applications to the SIM and renting space on the card.6.Lessons. Mobile internet is not yet widely adopted in Western Europe compared to e. loyalty and access control services. Past launches of data services like imode and Vodafone Live! showed that customers need to have a choice of a broad range of mobile phones. By offering SMS-based mobile payment services. It is relatively cheap and easy to use. Orange France sees a business case taking shape in the form of fees it could charge banks.59 . in particular from transport and payment applications. offering this service is still only interesting if starting point of the money transfer is in a country with a significant amount of immigrants from underbanked countries. NFC enables multiple contactless applications on mobile phones. it is wise to at least use accepted technologies such as SMS. mobile operators should find ways to generate revenues from application owners. The SMS capabilities can be used for basic functionalities like bank account enquiries or SMS based payments or ticketing. In order to monetise this enabler role. Japan. and is not restricted to payment or transport.3 Technology The type of technology used is one of the drivers for uptake and usage of mobile payment services. Short-term benefits. may be limited because these transactions don't need mobile networks. otherwise the uptake of the service is limited. SMS SMS is available on all mobile handsets. mobile operators and financial institutions can reach customers who don’t have mobile internet yet. like banks and transport companies. SMS-based mobile banking will generate only modest mobile data traffic and revenues. However mobile operators have to provide the NFC enabled mobile phones. NFC Near Field Communication (NFC) is the technology of choice to develop proximity transactions between mobile phones and contactless readers. However. From the mobile operators’ perspective.

As mentioned before Orange. Contactless payment adoption faces the classic chicken and egg problem that any new payment technology faces. Paying with a mobile phone should add some benefits to end-users and merchants compared to existing payment methods payments. efficient and secure as 'national' payments within a participating nations. Introducing NFC mobile payments at POS means an additional investment in infrastructure. the provisions of this Directive will need to be implemented by all participating nations by 1 November 2009. retailers and other service providers. After the formal adoption by the Council and the European Parliament and the publication. and a few mobile phones like (Motorola.Mobile payments 2010 . If mobile phones become a core payment device at POS.60 enabled mobile phone is commercially available. The PSD also seeks to improve competition by opening up payment markets to new entrants thus fostering greater efficiency and cost-reduction.7 New opportunities in the Payment Services Directive (PSD) The Directive on Payment Services (PSD) provides the legal foundation for the creation of an EU-wide single market for payments. mobile operators could ask for a fee for the use of their SIM “real estate”. The PSD offers opportunities for those involved in mobile payments. The target is to make cross-border payments as easy. This means there should be interoperability across different operators and/or banks. Acceptance by merchants is driven by a large addressable base of customers for the merchants. This would dilute banks revenues on mobile payments at a POS. Acceptance by end-users is based on: easy to use service. Norway. and the perception that the service is secure. more effective or carries less risk than other non-cash payments. For banks. . and NEC) are used in pilots. On the one hand there needs to be a large base of consumers with contactless payment devices to provide justification for merchants to add the capability to their Point of Sale (POS) systems. sees a business case taking shape in the form of fees it could charge banks. Iceland and Liechtenstein. At the same time the Directive provides the necessary legal platform for the Single Euro Payments Area (SEPA). public transport operators. The PSD aims at establishing a modern and comprehensive set of rules applicable to all payment services in the European Union. mobile payment at the Point of Sale are compelling if it is cheaper. 5. other drivers for uptake of mobile payments are the acceptance by the end users (customers) and the acceptance by merchants. Sagem. In addition to delivering value to all players of the ecosystem and accepted technologies used. On the other hand there have to be sufficient merchants accepting contactless payments before consumers choose to adopt the new payment mechanism.

one had to obtain a license to become a credit institution (banking license or electronic money institution license). This means that the sale of ring tones. the paid delivery of news headlines. non-banks that consider taking the opportunity granted to them by PSD to enter the payment services market. weather forecasts. The intentions of the PSD can be summarised as follows: — Allow non-banks to offer payment services thereby opening the market up for competition Making market entry for payment institutions subject to license requirements Provide an adequate regulatory framework in which these non banks would operate Currently any payments institution that works at a European scale now needs a regulatory license for every single country.7. For the former group. The PSD seeks to form an intermediate step between those with and without a credit institution license via a relatively easy to obtain payments institution license. These licenses are subject to very strict regulations and are hard to obtain. For the latter group. creation of actual legislation. distribution or search facilities. Use of mobile payments to purchase digital goods received on the mobile phone is excluded from the scope of the PSD as long as the party providing the payment application (usually mobile network operator) also adds some intrinsic value to the goods in the form of for example access. implementation and governance are the responsibilities of individual Member States. interpretation of this framework. which was until November 1st 2009 the domain of financial institutions.7.2 Who has to adhere to PSD regulations? The exact definition of a payments institution is important for mobile payment initiatives and mobile network operators. trends and issues from analysis of global pilots and initiatives The PSD is a European level regulatory framework.Lessons. — 5. since important groups are excluded from the scope PSD.1 For whom is PSD important? The PSD is important for two groups: — those who are currently perform activities that require a license under the PSD legislation from 1 November 2009 onwards. PSD constitutes an additional set of regulations to comply with.61 . 5. access to directories etc. Under PSD regulation only one license is needed to serve all European areas. does NOT fall . — — — The situation before 1 November 2009 was that in order to gain access to payments infrastructure. PSD constitutes an opportunity to become a payment services provider.

According to the Dutch Central Bank (DNB). according to DNB. 5. Fulfilling the ongoing information duty to the central bank will cost approximately 10 hours per year. display of foreign exchange rates before point of acceptance and documented customer receipts and acknowledgements. So providers do not have to comply with PSD as long as they only function as an intermediary which offers other companies’ products to end consumers.7. Consumer legal liability is limited to €150. meaning that the provider of such services does not need a license to continue its business. these include regulations aimed at achieving consistency around terms and conditions. The PSD does apply however. Payment institutions .3 To what should these parties adhere? Entities without a banking license currently providing payment services that do fall under the category mentioned above will need to comply with the PSD regulations which can be categorised at a high level into the following: Regulations to obtain a license to operate as a ‘payment institution’. Consumer information and protection. Capital requirements.Mobile payments 2010 . However there will be an exemption to these requirements for small value payments where individual payment transactions must not exceed €30 or there must be a spending limit of €150 or the maximum amount of funds stored on the instrument must not exceed €150 at any time. the expected costs for a license are EUR 3. These include proving the existence of sound administrative. This concept disables earning interest over the transacted amount in the time between the gathering of the money from the consumer and the pay-out to the merchant. This rather strict rule will also apply to holders of a full banking license (who also need to comply with PSD). For mobile payments this will be an initial amount of €50. data. authentication and IT communication providers are not classified as payment institutions and therefore do not need to comply with the PSD. it means that the time between a payment order from a consumer to the time that the merchant actually receives his money is not allowed to be more than one day. With this time legally being limited to one day – this source of revenue will become negligible. This license to operate as a ‘payment institution’ is issued by the national banks of Member States. proper internal control mechanisms. payment institutions will be required to maintain a certain minimum level of capital. Maximum payment execution time will need to be one day once the PSD is fully in place (31 December 2012). where the provider of the payment functionality simply acts as an intermediary for the processing of the payment and no extra services or intrinsic value is added to the goods by this party (distribution is seen as a ‘value add’ in this case). For mobile operators that consider setting up a payments service. the excess in liability lies with the provider. risk management and accounting procedures. directors and managers that are of good repute.100 in fees and approximately 40 man hours for gathering the necessary information. Users should be allowed to easily repudiate consent and authorisation.000. Technical providers to payment institutions such as providers of processing. data storage.62 under PSD regulations.

payment monies must be kept separate from non payment monies and activities. should the turnover reach EUR 3 million.7.4 The opportunity for the new Payments Institutions Where payment services are provided via a – in general – 4 party scheme then these schemes should be open to any party complying with the PSD and scheme’s rules subject to adequate risk controls to ensure appropriate requirements in order to ensure integrity and stability of those systems. trends and issues from analysis of global pilots and initiatives must provide a suitable period for asking a refund and must debit/credit the customer’s account with a value date equal to the point in time at which the account is booked. However. Protection of consumer funds where payment institution also engages in non payment related activities. . 5.Lessons. Payment institutions must not charge fees for the closing of accounts.63 . In practice it means that Member States can turn a blind eye to small payments initiatives with a turnover of under three million euro. PSD mandates the Member State to enforce PSD regulations upon the payment initiative. Additional remarks: The directive allows Member States to not require a license from Payment Institutions with a turnover of less than €3 million.

6. The bursting of the dot com bubble put an immediate stop to such plans and thinking.2 Debate over who ‘owns’ the customer One of the still unresolved issues around the cooperation between mobile payment stakeholders is the key question of customer interaction and ownership. the profitable provision of payment functionality from a financial viewpoint requires knowledge and experience in risk management. Both parties have realized the limits of their individual expertise and are now seen to be more willing to partner with each other to gain this expertise. 6. the internal and back office processes required to offer the products and services of another vertical industry requires years of learning and experience. Thus mobile network operators during this period were making plans to morph into financial institutions and financial institutions were exploring the set up of their own telecommunications networks. Fast forward to 2010 and stakeholders have realized that it is more cost effective. Financial . The resulting reflection within these organisations revealed that while the Internet makes it slightly easier to access the customer by providing another cheaper channel. financial compliance management and access to a merchant network. safer.1. There have been many reasons for this lack of cooperation.1 Desire to diversify from core businesses The turn of the millennium. For example.6 Stakeholder cooperation and standardisation There are many reasons why cooperation between key stakeholders has been difficult for mobile payments. namely the financial institutions and the mobile network operators.1 Why stakeholder cooperation has been hard to achieve One of the commonly cited reasons for the relative lack of success of mobile payments so far has been the absence of productive cooperation between key stakeholders. some of these (in no order of priority) are: 6. Similarly mobile network operators have the experience and billing infrastructure for processing large numbers of relatively small transactions. and faster and adds more value to the customer if they focus on their individual core business and expertise and partner with other stakeholders for their expertise. the last key milestone for the popularity of mobile payments was also a period of corporate strategic thinking and planning that expected the advent of the Internet to lower or destroy the barriers to entry into different industries. this is core expertise of financial institutions. Also the importance of standardisation in the mobile payment industry to ensure interoperability and rapid growth is discussed and some of the key standardisation initiatives in the market today are described.1. This chapter lists just some of the key reasons and some of the emerging trends around cooperation.

The presence of multiple brands creates confusion and makes the acceptance of the system difficult with the customer and slows the adoption of the system.1.Stakeholder cooperation and standardisation institutions and mobile network operators are both keen to maintain the contact and interaction with the customer for purposes of retention.65 . financial institution or mobile network operator. cross and up sell. which would reduce the value of mobile payments for consumers and slow down industry development. Current pilots are addressing this by creating a new brand for the payment system and using existing brands of financial institutions and mobile network operators around the individual interactions of these organisations with the customer. 6. how would interaction related to the mobile payment service be shared? Current pilots are exploring this and looking for a model where the interaction and communication around the financial component of the payment can be maintained by the financial institution and that around the phone. In a cooperative model. The Trusted Services Manager provides the technical and procedural backbone for stakeholder cooperation and is also best placed to assist in the routing of customer interaction to the right stakeholder. 6. While financial institutions and handset manufacturers are willing to accept and cooperate around this model they do not want to rule out other models such as a second Secure Element on the phone with the payment application or that of the application being built into the phone independent of the UICC. a role created and defined in the context of NFC payments. At the time of writing these two bodies were sharing thoughts on cooperation . The ability to charge flexibly for different types of services and applications and to split revenues between different parties in the value chain is key to the creation of a successful environment for mobile services.5 Inability to arrive at a workable revenue sharing model The players of the value chain must agree on basic revenue sharing principles between industries. Mobile network operators are willing to give up the management of the UICC to the Trusted Services Manager who acts as a real estate agent for the SIM.1. to avoid having different industries create different standards. 6.4 Debate over the location of the secure element The preferred location of the mobile payment application for the mobile network operator is the UICC or SIM. SIM and network by the mobile network operator. Key to this approach is the role of the Trusted Services Manager.1. It is critical to mention in closing the positive activities in motion around cooperation between key European regulatory bodies such as the European Payments Council (EPC) and the GSMA.3 Difficulties around branding in cooperative models Cooperation is slowed and made difficult when each stakeholder is keen to associate and imprint their own brand on the new payment system.

As these pilots succeed and continue to develop into live applications. severely limiting the growth of e-invoicing and the potential saving of up to 238 billion Euros. Needless to say continued cooperation between the stakeholders will be critical to the development of mobile payments. cumulative over 2007 . Another example is found in the world of electronic invoicing where various industry groups and solution providers have developed offerings using own proprietary specifications which are incompatible with each other.1 Importance of developing mobile payment standards Without the creation and usage of standards for mobile payments the industry risks the development of non-interoperable islands of pilots and solutions. companies are less likely to invest in mobile payment platforms because they would not be able to reach a broad enough market to make it viable. In the case of direct debit payments as an example this has led to a wide range of costs per transaction per European country and difficult (costly) to no interoperability for the consumer across countries.201120.Mobile payments 2010 . An example from the financial domain can help to clarify this further. 6. without the use of common Europe wide standards. infrastructure. In Europe within the financial domain payment solutions have been created in the past within geographic islands. ensure interoperability across platforms and services. not specific to any operator or payment scheme.eu/rapid/pressReleasesAction. and are critical for ensuring widespread access to mobile payment services. Recently the European Commission (EC) through the European Central Bank (ECB) and subsequently the European Payments Council (EPC) have been implementing the vision of the Single European Payments Area (SEPA). interoperability will become 20 http://europa. Creation of such islands will invariably lead to slower customer and merchant adoption and the survival of inefficient solutions with higher end user costs.2 Standardisation 6. Without mobile payment standards. operational and governance protocols. The SEPA is expected to result in a total saving of €123 billion the European Union. The vision of SEPA is to lower the cost of payments across Europe and achieve optimal market driven interoperability through the creation and use of standards for common payment products.2.do?reference=MEMO/08/52&format=HTML&aged=0& language=EN&guiLanguage=en . Open standards. Similarly mobile payment pilots are being launched within Europe and around the world using proprietary messaging.66 and were shortly expected to release a first paper on how the organisations represented by the two bodies could cooperate around NFC Point of Sale payments in particular.

GSMA The GSM Association (GSMA) is a global trade association representing 700 GSM mobile phone operators which serve 82% of the world’s mobile phone users.7 billion customers participating in the initiative.e. GSMA and EPC have started a formal relation in 2008 with regard to mobile payments.67 . Open Mobile Alliance (OMA) OMA was formed in June 2002 by nearly 200 companies including the major mobile operators. Motorola and Samsung have joined the GSMA ‘Pay-Buy-Mobile’ initiative and have given support to the payment application residing on the UICC. The time to act in developing standards for the mobile payments industry is now while live implementations are still few and far between.2 Standardisation initiatives Simpay Simpay was founded by the mobile operators Vodafone. the mobile payment application is located on the smart card provided by the mobile network operator.2. The various combinations possible will be described in section 8 of this report. T-Mobile. to link the UICC contained within the mobile handset with the phone's embedded NFC chip. The NFC chip can communicate with existing contactless payment systems to deliver a wide range of services. i. Telefonica and Orange. Simpay has unfortunately a notable failed attempt at multi-national mobile network operator standardisation and was closed down in the middle of 2005. as a standardisation initiative with the goal of developing an interoperable mobile payment infrastructure and potentially a European clearing house for mobile phone payments in as many as 20 European countries. 6. The GSMA started lobbying for this solution under the project name ‘Pay-Buy-Mobile’ The Pay-Buy-Mobile initiative supports the use of the Single Wire Protocol. A key discussion in the area of mobile payment standardisation is the location of the mobile payment application within the mobile device for secure Point of Sale NFC payments. The fact that the whole value chain is represented in OMA marks a . The GSMA is supportive of the UICC solution. A number of key handset manufacturers including Nokia. such as credit and debit payments.Stakeholder cooperation and standardisation more critical and more costly. device and network suppliers. which was proposed to ETSI as a standard in October 2007 and ratified in February 2008. There are 52 mobile operators with 1. information technology companies and content and service providers.

as well as standards relating to telecom. The European Telecommunications Standards Institute (ETSI) has produced both wireless and wired standards (e. networking and interaction with the industry. working independently. Open and non-proprietary standards are to be supported. technology vendors.g. with different standards and specifications bodies representing different mobile technologies. TETRA etc. Norway and Switzerland) secretariat. ETSI announced the completion of Europe’s NFC standard. payment processors and mobile network operators. The MCC currently has liaisons established with Mobey Forum. Several banks are already entering mobile related services and creating solutions based on some of the work done by Mobey Forum. GSM.Mobile payments 2010 . Mobey Forum first stated its requirements for mobile financial services in its Preferred Payment Architecture 1. DECT.68 change in the way specifications for mobile services are created. — — — . While its prime objective is to provide a forum for the industry. broadcasting and information technology.1 document. Mobey Forum The mission of the Mobey Forum is to facilitate banks to offer mobile financial services through the exchange of information. Rather than keeping the traditional approach of organizing activities around 'technology silos'.. OMA is aiming to consolidate into one organisation with all specification activities in the service enabler space. The Mobey Forum membership consists of a number of large banks. ETSI is officially recognized by the European Commission and the EFTA (European Free Trade Association. Easy-to-use and fast-to-use services that offer value for money are the key success factors to a wide-scale customer acceptance in the mobile financial service area. Iceland. it also collaborates with other organisations through various partnership projects. The Open Mobile Alliance (OMA) has established the M-Commerce and Charging working group (MCC) that is also working on mobile paymentrelated issues. European Telecommunication Standard Institute (ETSI) Since its creation in 1988. based on the principles provided by the GSMA. electronics and broadcasting.). Banks manage the authentication in their banking and payment services. ETSI develops standards and other technical documentation for telecommunications. which consists of Liechtenstein. operators and terminal manufacturers have to be independent from each other. published in 2001. Key tenets of this document were: — Service provisioning by banks. In February 2008. The main focus is on the development of sustainable business model alternatives.

Sema Group.Stakeholder cooperation and standardisation MoSign The MoSign project (short for Mobile Signature) initiated by the companies Deutsche Bank. Work to ensure that products claiming NFC capabilities comply with NFC Forum specifications. Microsoft. Ericsson.69 . The digital keys were stored on the Smart card and the signing application was based on the WAP 1. Works to ensure that products claiming NFC capabilities comply with NFC Forum specifications. Commerzbank.Deutsche Bank. — — — To meet these goals. — — — . Manufacturers. applications developers. NFC Forum The Near Field Communication Forum was formed to advance the use of Near Field Communication technology by developing specifications. Formed in 2004. In March 2001. Encourages the use of NFC Forum specifications. and educating the market about NFC technology. Dresdner Bank and Hypovereinsbank announced that they would use the findings from the MoSign project and would develop it into a single standard for electronic signatures used in conjunction with mobile devices and financial services. ensuring interoperability among devices and services. Educates consumers and enterprises globally about NFC. the Forum now has over 130 members. mobile devices. Educate consumers and enterprises about NFC. Materna. financial services institutions. work together to promote the use of NFC technology in consumer electronics. the NFC Forum: — Develops standards-based specifications that define NFC device architecture and protocols for interoperability. Siemens and TC TrustCenter has plans to demonstrate the deployment of electronic signatures using a ‘mobile signing device’.2 Crypto SignText implementation in the WAP browser stack. four German banks . Encourage the development of products using NFC Forum specifications. To generate a mobile signature the user inserted a Smart card into a card slot. and PCs. The goals of NFC forum are to: — Develop standards-based Near Field Communication specifications that define a modular architecture and interoperability parameters for NFC devices and protocols. A prototype mobile signing device comprised a Siemens IC35 organizer with an integrated WAP browser and a Smart card reader.

EMVCo intends to bridge the gap between the Near Field Communication (NFC) technical standards. . In the next section potential risks for the breakthrough of mobile payments are discussed. Also some of the mobile payment standardisation initiatives around the world have been described. The secondary objective is to demonstrate the use of the methodology in the high street. StoLPaN calls itself the NFC mobile services standards consortium. uniform methodology for managing multiple services. EMVCo EMVCo LLC. These requirements will include a personalisation infrastructure for payment applications and approval processes for mobile devices supporting contactless proximity payments. was formed in February 1999 by Europay International. ticketing. For consumers. These testing processes ensure that a single terminal and card approval process is developed at a level that will allow cross payment system interoperability through compliance with the EMV specifications. access and loyalty. and the support infrastructure used. the implementation of a uniform platform will help create a consistent and convenient user experience across all the NFC services on their mobile handsets. maintain and enhance the EMV Integrated Circuit Card Specifications for Payment Systems. Recognising that important standardisation work has already been undertaken within the industry. StoLPaN’s primary goal is to define a transparent.70 StoLPaN StoLPaN is an abbreviation for Store Logistics and Payments on NFC. EMVCo's primary role is to manage. certify and manage multiple versions of the same application.Mobile payments 2010 . such as payment. irrespective of the handset type or manufacturer. the Mobile Payment Forum (MPF) ecosystem documents and the future EMV contactless proximity payment specifications when determining the need for specification requirements related to mobile contactless proximity payment applications. maintain and enhance the EMV Integrated Circuit Card Specifications to ensure interoperability and acceptance of payment system integrated circuit cards on a worldwide basis. A common methodology will help to reduce the cost of launching new NFC applications by removing the need to develop. EMVCo is also responsible for type approval processes for terminal compliance testing and Common Core Definitions (CCD) and Common Payment Application (CPA) card compliance testing. on an NFC-enabled mobile device. MasterCard International and Visa International to manage. In this section it has been proposed that stakeholder cooperation and standardisation are essential to the success of mobile payments. The reasons why stakeholder cooperation has been difficult to achieve so far have been explored and the current status of cooperation has been examined.

www. this application syncs and downloads the latest global payments’ news directly to the device. . The Mobile Payments Update comprises several feature articles as well as short items with news from the previous fortnight. m-commerce. The Paypers on your iPhone! The Paypers is proud to offer our global readers the possibility to read the latest mobile payments news on the iPhone™ The Paypers iPhone™ application allows you to enjoy The Paypers on your iPhone™. online banking. Specifically designed to utilize the features and navigation of the iPhone™. Their products are created by payment professionals and cover all significant developments in cards and payments. and mobile banking services. mobile ticketing.com Mobile Payments Update The Mobile Payments Update is created jointly by The Paypers and Telecompaper – their counterpart for the telecom industry.THE PAYPERS KEEPS YOU UP-TO-DATE ON GLOBAL DEVELOPMENTS IN MOBILE PAYMENTS The Paypers The Paypers is the leading independent source of news and analysis for professionals in the global payment community. mobile payments and e-invoicing industry. globally. with a special focus on the online payment.thepaypers. The newsletter covers all the developments in the global market for mobile payments. wherever you are.

Part 2 Market overview .

. Per initiative we will give a short description. In the table below we have listed the available options. information on type of service. partners. Type of service Mobile ticketing Mobile parking Mobile remittance Mobile POS Type of technology SMS WAP/Internet NFC USSD Voice Type of domain M-Payment M-Order M-Banking M-Delivery M-Contract Table 0-1: Classification table of initiatives 21 Please contact us if your initiative is not (or erroneously) listed and provide us with the (correct) data as included in our listing to be included in a next edition.7 Mobile payment services and pilots We have identified and listed more than 150 initiatives and pilots worldwide and are most likely not complete as new initiatives and pilots are announced almost on weekly basis21. 180 160 Number of mobile initiatives 140 120 100 80 60 40 20 0 03-2008 04-2008 05-2008 06-2008 07-2008 08-2008 09-2008 10-2008 11-2008 12-2008 01-2009 02-2009 Europe Latin America Australia North America Asia Af rica Figure 7-1: Accelarating growth of the number mobile payment pilots and initiatives worldwide. technology used. and the type of domain. There clearly is an accelaration in growth of the number of pilot and initiatives worldwide. secure element. Per initiative we will also give information (if available) on cost for usage.

T-Mobile Streetgiggs Germany – Touch&Travel Germany . SunTrust Bank US – Bank of America Bank the way you live US – Mobiqa Venue Ticketing US – Mocapay US – Obopay US – Payment BuyVoice US – PayPal Mobile US – P2P Cash US – Synovus US – Wachovia Mobile US – Fargo Mobile .Epay24 UK – AvantixMetro UK – Mobile theatre ticketing service UK – Monilink UK – Payforit UK – RingGo Mobile UK – Trinity Mobile UK .NFC Telefónica Spain .12Pay Hungary – MobilFizetés Italy – PosteMobile Netherlands – Beep! Mobile Tickets Netherlands .Czech Telefonica O2 Estonia – Cinemon Cinemas Ticketing France .Rabo Mobiel: mobile banking & NFC Netherlands .MoBank Europe – Atlas Interactive SMS billing North America Canada – Everyman Cinema Club Mobile Ticketing Canada – RBC Mobex Canada – Zoompass US – America First Credit Union US – Arvest Mobile Banking US – BankCorp South.Rabo SMS betalen Norway – Telenor Norway .74 The following initiatives are listed: Europe Austria – Paybox Belgium – M-Banxafe Belgium – Proximus M-Pay Belgium – Proximus SMS Belgium .Good.Presto Park&Go Spain .Disneyland Paris NRC trial France – Payez Mobile France – TreiZen France .Tag Pay Germany – MobilZahlen Germany – NetBank Germany – RMV mobile ticketing Germany – StarMoney Handy Germany . Region’s Finance.Banamex SMS Banking Spain . FirstBank.Ping.PostFinance SMS Banking Swizerland .Banco Popular Español Swizerland .MB Phone Romania – ING – MasterCard trial Romania .Mobile payments 2010 .MPay Wallet Portugal .bee Spain – Mobipay Spain .Ping Czech Republic .Mobile Axept Poland .

Mobile payment services and pilots US – Bank of Stockton US – Boku US – Citibank Mobile Banking US – Eficash US – FirstBank’s Mobile Banking Service US – Huntington Mobile Banking Service US – IBC Bank US – m-Via US US – Commerce Bank mobile banking US – SizzleMoney US – Zong US – Eagle Eye Vouchering US – Chase Mobile US –Zala Latin America Argentina – Atlas Interactive Mobile Billing Argentina – Banco Francès Mobile Banking Argentina – Banco Galicia Mobile Banking Argentina – Banco Río Brazil – M-Cash Brazil – Oi Pago Brazil .Pago Movil Venezuela .75 .Samba 38 Guatemala – Visa Pay Wave Peru .Diemo Middle East and Asia Afghanistan – M-Paisa Bahrain – Smart MTC Bangladesh – SSL Wireless Cambodia – Wing Money China – EasiRemit China – UMPay China – Ali M-Pay India – mChek India – Obopay India India – Oxicash SmsPay India – State Bank of India Mobile Banking India – Pay Anyone India – Citi NFC trial Bangalore India – Citibank M-Banking India India – PayMate India Japan – FeliCa Mobile Japan – KDDI au’s Osaifu Keitai Japan – Shinginko Mongolia – XacBank Mobile Banking Pakistan – Mobilink Genie Philippines – G-Cash Philippines – Smart Money Saudi Arabia – Smart Bank Service Singapore – EZ-link Singapore – SingTel Singapore – M1 Mobile Payments South Korea – BankOn South Korea – K-Merce South Korea – Moneta South Korea – Tesco Visa Wave South Korea – KTF Ubitouch Mobile Banking Taiwan – M-Ticketing Kaohsiung Thailand – Advanced Mpay Thailand – TMB Mobile Banking Thailand – Kasikornbank Visa trial Turkey – Bankararasi Kart Merkezi .

ticketing for public transport (via WAP or SMS).7 Kenya . Mobile parking. Visa Africa Cameroon Mobile Money Ghana . mobile POS (e.1 Europe Paybox Austria www. gas station).76 Japan – S!Felica Kuwait – Viva M-Pay Malaysia – DiGi Remit Malaysia – Mobile Visa Wave Payment Malaysia – One Smart PayPass Malaysia – Maxis FastTap Turkey – Turkcell UAE – Dubai Bank Mobile Banking UAE – Du and Dubai First NFC trial UAE – Standard Chartered Mobile Banking UAE – Mashreq Paymate Banking Australia Australia – Mobile Queensland Australia – Telstra. vending machines.Cellphone Banking Absa Sudan Saraf Mobile Zambia .Mobile payments 2010 .paybox.E-Fulusi Uganda Uganda .txtNpay Ivory Coast . toll ticketing.CelPay Zimbabwe – Mukuru.Cooperative Bank of Kenya mobile banking Kenya – M-PESA Kenya .Mi-Pay Sierra Leone South Africa – Cell Pay Point South Africa – MTN Banking Table 7-2: Listed mobile payment initiatives per geographical region South Africa – POCit South Africa – SWAP Mobile South Africa – Wizzit South Africa . remittance (money transfer) Mobile ticketing. Mobile remittance. tickets for (music events).at – Austria Short description Paybox offers mobile parking (via SMS).Zain M-Wallet Sierra Leone . NAB. Mobile POS Type of service .g.Standard Chartered M-Banking Kenya .com Uganda . online shoppin.Orange Money Kenya – Eazy 24.MTN MobileMoney Worldwide – Bank-a-billion 7.

html .Mobile payment services and pilots Type of technology Domain Secured through SMS. Business customers use paybox for corporate services. Nokia Austrian mobile operators Mobilkom Austria and One are the owners of Paybox Austria.77 . large client base. casinos. SMS confirmation.25 per request. Type of service Type of technology Domain Secured through Cost for usage Mobile Banking SMS Mobile payment SIM There are no subscription or connection charges: each transaction is billed at EUR 0. combination of voice call and Paybox PIN EUR 19 subscription fee per year MNO: ONE and Mobilkom . The payee receives payment details by SMS and accepts them using a PIN code. Costs for checking the account balance or transfers are also EUR 0. online shops. retail shops. Mobile order Paybox PIN per SMS. Cost for usage Partners Additional information Potential One of the bigger mobile payment players. Wiener Linien.49 excluding VAT to the merchant. the cost of the product or service is deducted from the bank account.be/nl/postpaid_banxafe. .25 including VAT to the customer and EUR 0.baseonline. Subscription fee is a hurdle for diffusion. he keys a payment request into his mobile telephone. Merchants: lottery. All post-paid subscribers are automatically enabled for the service. cigarette vending machines. Activating the service requires a ‘3G’ SIM card from Gemalto and a trip to the ATM to green light it. The amount of the transaction is charged to the Proximus bill. M-banxafe www. check the account balance and check bank transactions. Technology: NXP Semiconductors. Once a potential user signs up. NFC Mobile payment. ÖBB Railways.Belgium Short description Banking transactions: payments.

78 Partners MNO: BASE.via mobile and internet.html . billing via the MNO is a viable way to increase conversion.be/nl/Mpay/index. The costs to the merchant are usually very high when using this method. videos or digital content from the Vodafone live! portal. For the low-value purchase segment. The purchases via one-click payment will be stated in the monthly bill of the Proximus subscribers. can now do so by using the Proximus M-Pay payment system.Belgium Short description Proximus M-Pay is a mobile payment system in Belgium for buying digital products online . Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Potential . Technology: Gemalto. whereas other payment methods are offered at no charge to the payer. Additional information Potential Proximus M-Pay http://customer. M-banxafe therefore works for debit.proximus. The service is quite expensive and uses a two-sided billing system: fees are levied to both payer and payee. Mobistar and Proximus.Mobile payments 2010 . The technology used (WAP) excludes a large portion of the target group. Customers can make purchases of up to EUR 10. The purchases by prepaid customers will be deducted from their calling credit. supports the M-Pay system Customers who want to buy a ringtone. music. Financial institution: Banksys. Merchants: (online) merchants that join Pay2me This service is accessible to anyone having a Bancontact/Mister Cash bank card and a GSM operating on one of the three Belgian mobile telephone networks. Mobile POS WAP M – Ordering A secured page on the website Free of charge Mobiel Operator: Proximus / Bango. credit or top-up transactions.

which is cheaper than the EUR 1. M-Payment None. which acts as proof of payment. The costs of the ticket will be deducted from the call credit or will be charged on the mobile phone bill. Also.Belgium Short description SMS ticketing for the public transport system De Lijn in Antwerp and Ghent.15 per SMS will probably not cover the costs for retrieving the money from MNOs. 500 Belgacom . In order to pilot the NFC service which was added to the m-payments service.79 . In the project with Accor Services.pingping.html . Proximus M-Pay needs to be activated. As a promotion it's offering the first SMS ticket for free.50 paid for tickets on board the tram.be/en/sms_Ticketing/index. no PIN is required. M-Delivery. M-Ordering. Domain Secured through Cost for usage Potential The ability to purchase a ticket while on the bus opens up the possibility of abuse by fare dodgers who can buy a ticket when inspectors enter the bus. who typically charge 25-35% of the transacted amount as a fee for collecting the money.Ping www. Belgacom has partnered with Belgium food retailer Delhaize.15 for the SMS.proximus. Type of service Type of technology Mobile ticketing Users send an SMS to a short code before getting on the bus or tram.be – Belgium Short description Belgian MNO Belgacom lauched a mobile payments trial based on NFC-technology in Belgium in March 2009. provider of service vouchers to companies Accor Services and Coca-Cola.20 for the fare plus EUR 0. Ping. It will otherwise cost EUR 1. Within a few seconds they receive an SMS with confirmation of their ticket.Mobile payment services and pilots Proximus SMS-Pay http://customer. For buying a transport ticket. Partners Additional information De Lijn For SMS ticketing with the mobile phone. the EUR 0. reload can be done via buying credit or upload via an ATM (PIN code).

Mobile payments 2010 . the commercialisation of Electronic Ticket Restaurants is not possible in Belgium due to the lack of guidelines which regulate their use.80 employees have been given NFC tags which will be linked to their mobile phone numbers. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile POS NFC M – Payment PIN None MNO: Belgacom. Technology: Accor Services Additional information Czech Telefonica O2 www. Type of service Type of technology Domain Secured through Mobile ticketing.Czech Republic Short description Czech operator Telefonica O2 and the transport service provider from the Czech city Pilsen participate in an NFC mobile payments trial.Ping accounts at restaurants equipped with contactless readers. Retailers: Delahize. trial participants in Pilsen will use their NFC phones to purchase goods at participating retail shops as well as buy tickets for entertainment areas.o2.cz. Mobile POS NFC M – Payment. At present.com/osobni/en/home/index. running from March – December 2009. Coca-Cola. This will enable them to make contactless payments using electronic Ticket Restaurants meal tickets stored in their Ping. M – Delivery PIN . The NFC transit application will be available for download through the Telefonica O2 network.html . on top of using the city website. On top of being able to pay for transport rides. Users will be able to top up their e-purse and transit application as well as buy new bus tickets directly from their NFC phone.

The issuer of the ticket does not need to print the actual ticket. . the balance of the transit e-purse and the last 4 transactions. Cinamon Cinemas Ticketing www. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile ticketing SMS M-Delivery None No charge to the consumer Cinamon Cinemas. the travel history.81 . when two people end up having the same barcode for the same cinema seat. the SMS containing the 2D barcode can easily be forwarded. A cinema ticket is then generated and delivered directly to the customer's mobile phone in the form of an SMS. Potential The initiative is a win-win for both recipient and issuer of the ticket. delivery is via SMS.Estonia. the customer's seats and what screen the film will be shown on.Mobile payment services and pilots Cost for usage Partners Additional information Free during pilot MNO: Telefonica O2. as the mobile phone has a permanent share of pocket. Since the method is based on SMS. streamlining entry. The recipient is less inclined to forget his/her ticket. which might cause problems for the cinema owner. probably saving costs outweighing the extra costs of sending an SMS. Vista Entertainment Solution Customers can go straight to the usher point in the cinema. Technology: NXP (MiFare) The mobile wallet displays the available bus tickets. Latvia. The barcoded message is then scanned at entrance. Lithuania Short description Cinamon Cinemas customers can now buy tickets on the company's website and opt for mobile ticket delivery.cinamon.ee . Cinamon's mobi-ticket contains a unique 2D barcode as well as information about when the film starts. Mobiqa. The actual purchase is made online.

Credit Mutuel.payezmobile. Payments will be charged directly to the user's Crédit Mutuel or CIC bank card. The testers' number is expected to reach 100 for NFC phones and 1. Crédit Mutuel.82 Disneyland Paris NFC trial France Short description Disneyland Paris plans to roll out an NFC and contactless card payments pilot in October 2009. Groupe Caisse d’Epargne. the trial will include shops and restaurants in Disneyland Paris area. Type of service Type of technology Domain Secured through Cost for usage Partners Disneyland Paris. Developed in partnership with French financial services providers Credit Mutuel and CIC. Participants will be using a Sagem My700x Contactless NFC phone offered by mobile operator NRJ Mobile.com – France Short description Six major French banks as well as four French mobile operators joined forces in cooperation with MasterCard WorldWide and Visa Europe to launch a large scale field trial to test a mobile contactless payment service. for mobile POS and ticketing.000 for contactless readers. The initiative is aimed at Disneyland Paris annual pass holders who are customers of Credit Mutuel and CIC and who have a valid bank card as well as an account at a Paris-based branch. .Mobile payments 2010 . CIC. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile POS NFC M-Payment SIM Free during trial Banks: BNP Paribas. NRJ Mobile Mobile POS NFC Mobile Payments Payez Mobile www. CIC. which is owned by Credit Mutuel CIC.

If the transaction is approved. India Short description Tag’n Pay is a wallet application and can be used for retail transactions at the point of sale. It is however the first pilot to achieve interoperability between different MNOs and banks. In a few seconds. Cards: MasterCard WorldWide.Mobile payment services and pilots La Banque Postale. the clients’ phone rings.83 . Additional information The Payez mobile service is started November 2007 and it includes 1. Ingenico. and the parties involved have not managed to solve that issue. this is easier than for a full-scale commercial roll out. Potential A project that manages to align a whole plethora of banks and MNOs must have potential. Visa Europe Technology: Gemalto. The amount is credited from the consumers’ pre-paid account. money transfers. Inside Contactless. Orange. The client ‘signs’ the transaction with his mobile phone by placing the phone in the terminal. The consumer (payer) enters his mobile phone number and secret PIN. Société Générale. the business case for NFC-based POS payments is far from positive. NJR Mobile and SFR. Oberthur. Pole-Tes and Sagem Monetel. ATM cash withdrawals and budget or savings management. a message appears on the terminal and on them mobile phone. MNOs: Bouygues. Also.000 customers and 200 sales outlets located in the cities of Caen and Strasbourg. The payment procedure works as follows: the merchant enters the amount due on a special Tag Pay terminal. The technology used for authorisation is dubbed NSDT.com – France. The service also intends to check for interoperability. Payez Mobile was previously known as Pegasus. For a pilot however. Africa. Type of service Type of technology Domain Mobile POS WAP/Internet M – Payment .tagnpay. LCC. Tag Pay www.

Tagattitude teamed up with Telemedia Group and LAM to offer TagPay in Mali. encrypted information is embedded in an audio one-time password (OTP) that is sent to the payment server through your phone’s audio channel. Zambia.84 Secured through Cost for usage 4 – digit PIN and one-time password (OTP) Free of charge during pilot stage – fees will be brought in place in case of roll out. Tagittude Each time the consumer makes a transaction. Drivers can use their mobile phones to pay for their parking tickets in the German cities of Cologne. OTPs are only valid for 1 transaction and have a very short life span. The user pays per minute. which are retrieved and paid for using the mobile phone of the intended recipient.Mobile payments 2010 . and the Democratic Republic of Congo.mobilzahlen. Through TagPay. The service is already being piloted in Kenya. South Africa.11 – EUR 0. making them useless if intercepted and replayed. Hamburg. Type of service Type of technology Domain Secured through Cost for usage Mobile parking IVR M-Payment. Celle and Friedberg. Partners Additional information MobilZahlen www. M-Order None. Clients can require a pin code for all payments for additional protection. All transactions are confirmed by text message.de – Germany Short description Mobilzahlen Handyparken is a German service. Augsburg. Congo. Malians in France can pre-pay purchases at specified stores in Mali. username/password to change details online EUR 0. Users can purchase parking tickets by calling a toll-free number. Users can subscribe to the service by registering their mobile phone number and the license plate(s) of their car(s) and postal address with Mobilzahlen. which aims at people seeking more convenience in purchasing their parking ticket.19 per transaction . Lübeck. Mobilzahlen then sends a letter to the address asking for the bank account number and a signature to authorise Mobilzahlen to set up direct debit. India. Neustadt.

Mobile payment services and pilots Partners Additional information Potential Community parkings in participating cities The service fulfills a need of the parking consumer. but confronts him with the necessary red tape. Mobile remittance SMS M-Payment Mobile number plus PIN. Type of service Type of technology Domain Secured through Cost for usage Partners . enters her/his phone number. MobilZahlen is a cheap. MPay Germany Short description Mobile payment service for online purchases as an alternative to online payment services like PayPal or Firstgate's Click&Buy. Instead of the user having to predict the amount of time he wants to park beforehand. Not disclosed yet MNO: Vodafone. as the MobilZahlen account is connected to a bank account. he can start his parking ticket the moment he parks and stop it the moment he takes off again. The subscription procedure however is quite complicated. This method saves the consumer the trouble of funding a new wallet. A similar service is the UK fails to take off. convenient service with a lot of potential. The customer buys something online or via a mobile portal.85 . but with large German cities making the service available. O2 Technology: Paybox Additional information The service is based on automatic withdrawals from bank accounts and SMS payments. receives an SMS to approve the order and the money is automatically transferred from their account to the account of the seller. Mobilzahlen allows users to pay the parking fee per minute.

86 NetBank Germany Short description The portal is based on Sevenval Mobile Platform and offers a simple interface plus online banking features for all web-enabled mobile devices. Each transaction requires a transaction authentication number (TAN) for authentication and an additional safety code is required on login in order to protect the account against fraud.de. Netbank The service was launched in October 2008 RMV mobile ticketing trial Germany Short description NFC field trial for mobile ticketing for public transport in the region of Frankfurt am Main. RMV introduced its mobile ticketing scheme in 2006 and is one of the pioneers in this area. set up standing orders and much more.Mobile payments 2010 . Type of service Type of technology Mobile ticketing NFC . and can be inspected just by holding the device close to the inspector’s reading device. transfer money. users can view their account turnover. The main target of this enhanced ticketing solution is to enable customers to purchase mobile tickets even more spontaneously and easily. which checks the validity of the ticket. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile banking SMS and WAP/Internet M-Payment Password and TAN codes Free of charge Sevenal.enabled mobile phone. At mobil. Other European banks are currently using the platform for their mobile banking portal. The ticket will now be stored in the embedded secure element of the NFC.netbank.

Also ticket inspectors need to carry specially developed devices to check the validity of tickets. In June 2008. even accounts with different organisations. M-Payment Embedded Free during trial The partners for this project are Nokia. T-Systems.0 Handy software. this pilot comes too soon. The fee is EUR 6. which includes unlimited free phone calls to family and colleagues. After a four months Mobile banking WAP M-Payment Partners .87 . Nokia and T-Systems partner with independent mobile retailer SMS Michel Communication to market NFC-enabled mobile phones. It takes deep pockets to continue a service like this with so little prospect of wide-spread adoption.starmoneyhandy. Potential StarMoney Handy www. Initially.de – Germany Short description StarMoney Handy allows financial organisations to provide their own mobile service and free mobile banking access to all online accounts. the service is available through Star Finanz and Kreissparkasse Düsseldorf building society. The market they aim for (travellers) is well-picked. M-Delivery. Type of service Type of technology Domain Secured through Cost for usage Starmoney Handy's mobile banking service can be used after downloading the StarMoney Mobile 2. the service announced to expand the geographical reach of the pilot to all eleven cities served by the RMV.00 /month. Estimates are that in 2011 only 4% of all new phones will be NFC-enabled. Additional information The scheme was one of the first to introduce NFC-enabled services. traffiQ and the traffic association Frankfurt (RMV). With less than 1% of all new mobile phones produced in 2008 being NFC-enabled.Mobile payment services and pilots Domain Secured through Cost for usage Partners M-Order. This pilot is far ahead of its time.

uk/db_uk/view/news/20080301.shtml . The pilot will also run in a part .co.0 Handy software for access to the banking systems of around 4.pte. Additional information Once they have signed a contract. a series of pop concerts at unusual locations in Germany. and the event organiser saves money in printing the tickets. the fact that tickets can be forwarded to friends and family is an additional advantage. StarMoney Handy is commercially launched by five German Sparkasse banks.88 pilot. The trial is executed by 200 persons.000 financial organisations.bahn.Germany Short description German mobile applications developer Mindmatics has developed the mobile ticketing service for the T-Mobile Street Gigs. which can be scanned at the concert's location using barcode scanners Mobile ticketing SMS M-Delivery None.at/files/binary/2341.Mobile payments 2010 . Mindmatics has provided T-Mobile with an online-based registration for free SMS tickets for the concert. T-Mobile Streetgigs http://img.pdf . who regularly travel on the ICE route Berlin-Hanover. The recipient is less likely to forget his ticket. For free tickets (like these). Touch&Travel www. customers get the StarMoney Mobile 2. since content is free Free None Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Potential The mobile phone can play a very useful role in mitigating the use of paper entrance tickets. one Volksbank and Deutsche Sparkassenverlag.Germany Short description Railway operator Deutsche Bahn and Vodafone Germany cooperate for a mobile ticketing trial that started on 29 February 2008.

Vodafone Germany selected Paybox as the processor to launch a national mobile payment system in Germany. Mobile Wizard). businesses can enable clients to pay for products and services via their mobile phone bills.at/en – Austria. Consumers can confirm the payment process via SMS or web. With the paybox Mobiliser Products (Money Mobiliser. In July 2007. which is aimed at business customers. Using 12Pay. content and NFC payments. Germany Short description Austrian mobile payment services provider Dimoco has launched a new m-payment service called 12Pay. Vodafone Germany enables their customer to exploit the whole potential of m-commerce for secure payments in the Internet.dimoco. TopUp Mobiliser. Potential The initiative has assumed that NFC-phones would become widely available in 2010. smart card developer Giesecke&Devrient. Motorola and semiconductor manufacturer NXP. Initially. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile ticketing NFC M-Order and M-Delivery SIM Free of charge during trial Partners for the project are public transport providers Verkehrsbetrieb Potsdam. Additional information 12Pay www. This is not the case. the service is only available in Austria and Germany but Dimoco plans to roll it out in other countries. Berliner Verkehrsbetriebe.Mobile payment services and pilots of Berlin's S-Bahn and in Potsdam's public transport routes. A technology push product. as well as technology partners Atron electronic. Type of service Mobile POS . travelers all over Germany can enjoy make use of the service in 2010. m-commerce. According to the planning.89 .

30. the service was extended enabling participants to pay for utility bills using the service. can buy motorbike and highway stickers and buy subscription to a journal directly from their bank account or from preloaded wallet. .Hungary Short description With the help of OTPdirect and Elsı Mobilfizetés Elszámoló Zrt.) consumers can pay for their parking. The user can fund the wallet using credit card. M-Delivery PIN From HUF 15 (EUR 0. M-Order. (EME Zrt. In March 2009. Mobile Banking SMS M-Payment. then the amount will be debited to the bank account at the end of the month. Technology: Enigma In September 2008. wireless transfer or cash deposit at one of EME’s outlets. Bank : FHB and MPP.90). postal checques. the direct deduction from the bank account is free of charge.Mobile payments 2010 . The preloaded wallet comes with a monthly fee.php .fizessenmobillal. T-Mobile.90 Type of technology Domain Secured through Cost for usage Partners Additional information SMS M – Payment PIN None for end user Technology: Denarii Payments MobilFizetés www.000 clients were able to pay the parking fee with the help of their mobile phones in 16 towns all over the country and in all the districts of Budapest. The amounts of low value purchases accumulate until it reaches HUF 500 (EUR 1.hu/eme/ENindex. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile Parking.06) per transaction MNO: Pannon.

username/password MVNO rates apply MVNO: PosteMobile . The combination of a bank and M(V)NO offering mobile payments has proven to be successful in Japan – but with the limited market share of both Italian . They use their position in the mobile and banking worlds.91 . it is quite easy and handy. Mobile banking SMS M-Banking. Potential The internet penetration in Italy is among the lowest in the EU.000 BancoPosta customers using these services in just six months. send a telegram or a fax. Technology: Gemalto PosteMobile was launched in November 2007 and immediately started to deploy mobile-banking services to their customers. Their goal is to turn the mobile phone into a real e-wallet. top up their account and wire money from their BancoPosta account and from PostePay. BancoPosta prepaid or credit card. the mobile phone is a suitable channel to conduct banking business with in Italy. Both PosteMobile and BancoPosta are part of the Poste Italiane Group. PosteMobile www. M-Payment SIM. Hungary however is still a cash-based society. PosteMobile announced in June 2008 that it would pursue its innovation strategy by rolling out mpayment and m-commerce services. Therefore.000 PosteMobile customers. Users send a command from their mobile phone to pay their bills. The purchase of other goods and paying for utility bills do not really fulfill a need. with a software solution that allows customers of Italian bank BancoPosta to carry out payment transactions with their mobile phone. The project has proven quite successful with over 200.Mobile payment services and pilots Potential With most parking spaces in Hungary connected to the system.postemobile. among the over 250. The service fulfills a need to pay parking space per minute and reduces the hassle of having the right change. Bank : BancoPosta . Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance.it – Italy Short description PosteMobile is the first Mobile Virtual Network Operator (MVNO) in Italy.

nl – The Netherlands Short description Beep! allows customers to pay for tickets over the internet and then receive the ticket over SMS. The payment is taken from a mobile wallet connected to the phone. Register at Beep. The mobile phone number is the user name. Beep! Mobile Tickets www. Customers with a mobile phone with a NFC chip can access the Febo automatic food dispenser to buy food by swiping their mobile phone along the food dispenser. Type of service Mobile ticketing. mobile POS .92 companies. this success is unlikely to be repeated. the delivery takes place on the mobile phone (barcode). cost depend on cost of the ticket Beep! Mobile Tickets is a joint venture of KPN and Imtech. a producer and organiser of concerts and festivals in the Netherlands. Cost for usage Partners Additional information Service fee. Ordering a ticket is done by the internet.beep. NFC payments using mobile phones are tested at (among others) the fast food chain Febo.Mobile payments 2010 . Beep! works together with organizations such as The Entertainment Group. Rabobank/Rabo Mobiel also participates in NFC trails. Mobile ticketing for events SMS sending a barcode M-delivery. Type of service Type of technology Domain Secured through Rabobank NFC trial The Netherlands Short description Rabobank has become the first bank in Europe to introduce mobile banking and a mobile service in one with Rabo Mobiel. With the mobile phone number and PIN code customers can log on the internet to order tickets.

a codeword has to be inserted to confirm the payment. which Rabobank is part of.nl . MVNO Rabo Mobiel had about 125. The partner within this scheme is multimedia company Talpa.g.rabomobiel. Type of service Type of technology Domain Mobile remittance SMS M-Payment . Ironically enough. The target group is not yet used to NFC. After that a confirmation will be sent to both sender and recipient.93 . NFC trial partners e. the Rabo NFC trial suffers from the lack of availability of NFC-enabled phones. Payments are sent over a secured line. the NFC initiative has to compete with very efficient incumbent payment infrastructure. Rabo SMS Betalen www. a customer sends an SMS to a short code to the mobile phone number of the intended recipient of the money and the amount.000 customers for its mobile service in April 2008. In the roadmap it is the banks vision also to use mobile phones for contactless payments. For using Rabo SMS betalen (SMS payment).Mobile payment services and pilots Type of technology Domain Secured through Cost for usage Partners NFC and SMS M-Payment PIN MVNO: Rabo Mobiel (MNO: KPN). Additional information Potential Like all NFC-pilots outside Asia. making widespread adoption problematic. Diergaarde Blijdorp (Zoo). This seems to be the common goal for the banks to replace cash and wallets with one device that could provide all this in a compact package.: Febo.The Netherlands Short description Rabo SMS betalen is a wallet and subscription based mobile payment method. At the end of the process of making a payment. C1000.

a system initially launched for micropayments online. when typically no one has exact change. DnB Nor and TeleNor both launch a separate pilot in Oslo. it is unlikely that situations like these happen often enough to attract a sufficiently large consumer base. Telenor Norway Short description A cooperation between Norwegian bank DnB Nor and MNO TeleNor to provide contactless payments. Of course the sender is charged for the SMS by the MNO.50. Both companies own 50% of the stock in TSM Nordic. Rabo SMS betalen can be used by anyone with a Dutch bank account (not necessarily Rabobank’s) and a Dutch mobile phone number. established for this purpose and this project. Mobile remittance Mobile ticketing Type of technology Domain Secured through Cost for usage Partners NFC M-Payment SIM Not disclosed Bank: DnB Nor MNO: TeleNor Additional information Still in pilot stages. Although this is a viable context.05.94 Secured through Cost for usage None for sender until 1 January 2009.Mobile payments 2010 . Partners Additional information Rabobank The system is based on MiniTix. a trusted third party. Norway Type of service . transferring money from account to ‘ordinary’ bank account costs EUR 0. Potential The much advertised context for Rabo SMS payment is splitting the bill in a restaurant with friends. Loading money into the account and receiving money is free. after that EUR 0.

and if the end user agrees. At the point of sale of participating merchants. mobile operator Polkomtel (Plus) have teamed with mobile payments company mPay to launch a mobile payment service which allows users to .mpay.mobileaxept. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS SMS M – Payment 4 digit PIN Depends on operator MPay Wallet www.Mobile payment services and pilots Mobile Axept http://www. Polish bank Citi Handlowy. The user can hang up and payer and merchant both receive a confirmation of the payment. Currently users can only pay by MobileAxept in some taxis participating in a trial. In a separate move.95 .Poland Short description Mobile wallet application that can be accessed via USSDmessages. An IVR system will mention the transaction.pl/en/ . The user can fund his wallet via a bank transfer (no fees charged).com/eng – Norway Short description mobileAxept is a technological platform that allows user to pay with their credit cards using your mobile phone. he enters his PIN. mPay will confirm the message that the transaction is in progress. end users can pay via their MPay wallet dialing *145*Merchant_ID#. Users can register their credit card (number. expiry date and CVC2 security code) and connect it to their MobileAxept account.

pt/pt/mb/prodserv/mbphone/ Portugal Short description MB Phone allows users to make online payments via WAP websites using their mobile phones. for the merchant “A commission for accepting mPay payments is very low (just a few percent) for every transaction. enter a code specific to the ticket type and then press #. customers need to register for the TeleMultibanco service.96 pay for Warsaw transport authority (ZTM) tickets. Type of service Type of technology Domain Secured through Cost for usage Mobile POS. In order to buy a ticket. Initially.Mobile payments 2010 . the service enables Plus customers to make mobile payments for ZTM time-limited tickets directly from their Citi Handlowy bank account. Users can purchase 20-minute. Users then receive an SMS with a link to WAP Payments TeleMultibanco and confirm the transaction using a TeleMultibanco short code.” According to mPay MNO: Polkomtel (Plus) Partners Additional information MB Phone www. 60-minute or 90minute time-limited tickets. 40-minute. the service is available to passengers of the public municipal transport in Warsaw. Users do not need to install applications and the service works with all mobile phone models. Customers also receive confirmations of successful transactions via SMS. Dubbed 'Pay With Your Mobile’. It is individually negotiated and fixed by contract. Also required are phones that support WAP. rather than bank account data. subscribers dial ‘145’. . In order to use the service. Mobile ticketing USSD M – Payment 4 digit PIN None for the end user. Clients have to choose the TeleMultibanco checkout option when paying for a product and only provide their mobile phone number as a form of identification. which is already used at ATMs for certain mobile transactions.sibs.

Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS WAP/Internet M – Payment 4 – digit PIN Free during trial period (until 30 June 2009) MNO: Vodafone. MasterCard. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile POS NFC M-Payment Embedded Free during trial Financial: ING. On top of the mobile payments service. participants as well as merchants will have access to marketing services provided through smart posters that rely on NFC. Optimus. Technical: Collis (Netherlands). Trial participants are to be able to pay for low value purchases of up to RON 80 (EUR 20.66) by tapping their phones against contactless terminals installed in 30 to 40 locations.97 .Mobile payment services and pilots as well as adequate pricing plans. Mastercard trial www. Additional information . LogicaCMG (Netherlands).nl – Romania Short description Dutch banking group ING has teamed with MasterCard to develop a NFC-based mobile micro-payments service based on MC PayPass.ingbank. The program will focus on consumer and merchant experience and will include a maximum of 500 consumers equipped with Nokia 6212 NFC-enabled handsets embedded with Maestro PayPass technology. Venyon (Finland) and Toro (Taiwan). processor: SIBS ING. TMN.

21 Financial: BCR and Visa.Bee access number.goodbee. transfer money to any bank account in Romania as well manage their bank accounts (change PIN or block card). it might stand a slim chance.ro/en – Romania Short description BCR bank and Good. withdraw money from an ATM and check money available in the account. Type of service Type of technology Domain Secured through Cost for usage Mobile POS SMS M – Payment PIN Starter kit: RON 26 (EUR 6). Good. according to the managing director of good. Customers can view information about their BCR accounts. The payment infrastructure it is to compete with is not so efficient. money transfer: EUR 0.Mobile payments 2010 .14 – EUR 0. Good. Romania is likely not to be in the first wave op adoptors. without the need for any application or internet access.bee The company expects some 1. In order to use these services. top up their or other persons’ mobile phone prepaid accounts.3 million banking transactions in 2009 and targets 100. balance check: EUR 0.bee Romania Sorin Bulai. transfer money to another good. users can make purchases in shops displaying the Visa logo. customers have to call a Good.bee Mobile Transactions can be used from any type of mobile phone.bee www.000 customers in 2009. Even if these phones were to become available on a wide scale. a current account and a Visa Electron debit card Using the debit card. In order to use the service. so if ING succeeds in setting up an efficient payment infrastructure. the subscribers must have an account at BCR.56. The initial Partners Additional information .bee client’s BCR account using a mobile phone number.35 – 0.98 Potential This NFC pilot suffers from the same drawbacks as similar initiatives: the lack of NFC-enabled phones. Technology: Good.bee Mobile Transactions offer users access to mobile transactions.

public transport ticketing. M-Delivery A personal Mobipay number. P2P payments are not yet possible.Mobile payment services and pilots investment made by Good. Telefonica.99 . Potential Mobipay is perhaps Europe’s most promising mobile payment method. authorizing payments (pay an invoice) and send money to another person.5 million. Users can choose to link their Visa or MasterCard debit or credit card to their Mobipay account and pay from their debit/credit card. top up a prepaid card. Vodafone. because of the plethora of options it offers consumers and the sheer number of MNOs and financial institutions cooperating. Mobile POS SMS. Mobile remittance. Mobipay can e. pay for a taxi.bee reached over EUR 1.com – Spain Short description Mobipay is a system that activates existing payment means (normal or virtual credit. M-Order. Technology: Oberthur Mobipay is a model open to all mobile telephone operators and financial or non-financial card issuing entities who wish to offer mobile payment services to clients. 8 cents per transaction MNO: Orange. Type of service Type of technology Domain Secured through Mobile ticketing.Payment. be used for purchases on the internet. debit or pre-paid cards) and that allows to carry out a variety of transactions transforming the mobile phone. a PIN number of the telephone associated to Mobipay. Banks: 9 Spanish financial institutions. Mobipay www.mobipay. USSD M. Cost for usage Partners Additional information . Mobipay’s offering is very complete includes services in payment contexts where it really fulfills a need. Mobile parking. the telephone number associated to Mobipay.g. or – for smaller purchases (< EUR 6) – can choose to have the amount deducted from their airtime credit or charged to their phone bill.

a figure expected to increase to 9 percent by 2012.sermepa.shtml .Spain Short description Telefonica Spain and Spanish provider of R&D services Sermepa have launched a near field communication (NFC)-based mobile payments trial in Spain. make credit card payments and pay phone and electricity bills via SMS.com/home_eng. users need to wave their NFC-based handsets over NFC terminals to complete a payment process. Using the Virtual Mobile Wallet application which is stored on the mobile phone’s SIM. According to Telcel’s director of value added services Marcos Quatorze. The limit for each transaction has been set at MXN 6 million (EUR 320).telefonica.Mobile payments 2010 . Telcel’s parent company America Movil forecasts that almost 2. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile banking SMS M – Payment PIN and secured SIM Free of charge MNO: TelCel.Spain Short description To use the mobile banking service. NFC Telefónica www.9 percent of its overall mobile user base in Latin America will use mobile banking services by 2010. Through applications build in the SIM trial participants are able to . Upon choosing a card. Banamex has 12 million customers in Mexico.es/ingles/index. Bank: Banamex At present. By linking the phone number to their Banamex credit card account. Telcel subscribers can request account information. while Telcel’s subscriber base exceeds 56 million. users are able to select the bank card they wish to use to make payments.100 Banamex SMS Banking www.htm . Telcel users are required to change their SIM card with a special card with security settings available at Banamex branches.

Vodafone.com – Spain Short description Prestoparking offers users of parking meters in the Spanish municipality of Caldes d’Estrac (near Barcelona) the possibility to pay their parking ticket by mobile phone. Without preregistration. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile parking SMS M – Order. Vodafone and Telefónica networks. Orange. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS NFC M – Payment PIN Free during trial MNO: Telefónica. Technology: PrestoParking .Mobile payment services and pilots manage the life cycle of various financial cards. users can send an SMS with the time until which they want to park their car and the license plate number of the car to a short code. use as well as cancelation. activation. The service is available for users of the Orange. Technology: Sermepa Presto Park&Go www. M – Payment PIN Non MNO: Telefónica. The service as such is free of charge.101 . over-the-air. The amount due is then either deducted from the pre-paid credit or added up to the monthly phone bill. such as emission.prestoparking.

Mobile payments 2010 - 102

Banco Popular Español www.telefonica.com/home_eng.shtml - Spain Short description Spanish bank Banco Popular Espanol and Telefonica launched a web-enabled mobile banking service for 3G iPhone and iPod Touch users. The service enables Telefonica subscribers to check their Banco Popular Espanol bank accounts, send money, make purchases and block or activate cards via the internet. Telefonica designed a software application to adapt Banco Popular’s access systems, information and operations to the iPhone technology. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile banking WAP/Internet M – Payment 4 – digit PIN Free of charge Telefonica, Banco Popular Español In 2009, Banco Popular Espanol had more than 80,000 mobile banking customers and manages around 500,000 mobile transactions per month.

PostFinance SMS Banking www.postfinance.ch – Switzerland Short description Swiss bank PostFinance offers a free SMS transfer service to its Postkonto customers. After registering, customers can use the service to transfer up to CHF 100 (approximately EUR 66) per day between Postkonto account holders. Besides remittances, customers can use the service to check their account balances and their latest transaction on their accounts. Before approving transactions, PostFinance will check each transaction for the correct mobile phone number as well as the personal limit of the user. Registered recipients will receive an SMS after each money transfer is approved by the bank. Type of service Mobile Banking

103 - Mobile payment services and pilots

Type of technology Domain Secured through Cost for usage Partners Additional information

SMS M – Payment 4 digit PIN None Financial: PostFinance

Epay24 www.epark24.ch – Switzerland Short description Swiss mobile payment service provider Epay24 has partnered with Swiss bank PostFinance to launch a mobile payment service for unmanned points of sale in the Bern region. With Epay24, merchants can accept payments made via the service PostFinance’s m-payments service ‘Handyzahlung Postfinance’. To offer the service, merchants need a valid bank account and an ePay 'residence' number, to which ePay links the payments from their customers. The service was launched in 2008 in Horgen at Zurichsee and has been extended to almost 100 locations across Switzerland. Epay24's mobile payment service focuses on unmanned points of sale for florists and growers of fruit and vegetables. To make a payment, customers call a free number, enter the location number and follow the spoken instructions. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS Voice M – Payment 4 digit PIN None Financial: PostFinance; Technology: Epay24

Mobile payments 2010 - 104

AvantixMetro www.atosorigin.com/en-us/Newsroom/en-us/Press_Releases/2008/2008_07_10_01.htm United Kingdom Short description IT services company Atos Origin has rolled out a mobile ticketing service for the Heathrow Express train network, between London Heathrow’s airport terminals and Paddington Station in Central London. Passengers on the Heathrow Express can now receive their tickets directly to a mobile phone or PDA. This is the first implementation of AvantixMetro, Atos Origin’s mobile and e-ticketing service. Individual and corporate customers can now book tickets online, via the Heathrow Express website, and choose to receive either a bar-coded e-ticket that is stored on their mobile phones, or a self-print version of the ticket. These tickets are then scanned and validated on-board the Heathrow Express train, via a Casio IT-3000 terminal. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Potential Mobile ticketing SMS M-Delivery Lies outside the mobile phone Free Atos Origin, AVANTIXMetro, Heathrow Express Launched July 2008

The service is convenient for the user. It is not a cost saver for Heathrow Express though. The cost of printing the e-tickets lay with the consumer, so it should be regarded as a free extra service from Heathrow Express.

Mobile theatre ticketing service United Kingdom Short description Commercial mobile theatre ticket service. To access the mobile box office, O2 customers simply text LOTR to 2020 on their mobiles. The new service is delivered by Trinity Mobile on behalf of O2.

105 - Mobile payment services and pilots

Type of service Type of technology Domain Secured through

Mobile ticketing SMS M-Order Using a secure credit or debit card transaction over Trinity's Easy Ticket site within O2's Active Portal Free Mobile Operator: O2 UK

Cost for usage Partners Additional information

Monilink www.monilink.co.uk/mobile-banking - United Kingdom Short description Ulster Bank has formed a joint venture with the UK ATM network operator Vocalink and mobile banking services provider Monitise to offer a mobile banking service. The customers of the Northern Ireland-based bank are enabled to access their account balance and view mini-statements on their mobile phone after a sign-up. In future, more services are to be added to this service. Type of service Type of technology Domain Secured through Mobile remittance WAP / Internet M-Banking Only a registered mobile phone linked to an account can be used to access account details, which are protected by the customer's personal PIN code. In order to increase security, no data is stored on the mobile device or on a server. Anytime Mobile Phone Banking & Text Services are free until the end of August 2008 as part of a special introductory offer. There are no data charges from your mobile network for registering, using or downloading Monilink with the exception of Orange and Virgin. For Orange and Virgin customers Monilink usage and download will be charged at your standard data tariff. Partners Monilink is a joint venture between Monitise Plc, a UK technology service company, and VocaLink who run the UK's ATM/SelfService network. Monilink is supported by 7 mobile operators in the UK ( T-Mobile, Orange, Vodafone, O2, 3, Tesco Mobile and

Cost for usage

Payforit www.Delivery .com – United Kingdom Short description Orange. M. Partners Additional information Mobile operators: Orange. browsing costs are charged in accordance with the mobile operator data tariff. providing a quick and simple billing option in the UK. Vodafone. Payforit will support micropayments (generally under GBP 10) for services purchased on mobile portals. Type of service Type of technology Domain Secured through Cost for usage Mobile remittance WAP / Internet M-Order. T-Mobile. First announced in March 2006.payforituk. . customers can see their account balance in real time. M-Payment None For downloads. opening up new revenue streams for many merchants. the Payforit scheme has been developed by the operators to promote a trustworthy and consistent standard for paying by mobile. With Monilink. so that consumers can buy with confidence when they are making one-off payments or setting up subscription services via their phone. view a mini statement detailing the last six transactions and add credit to up to five pay as you go mobile phones. Vodafone. Any purchases made will be charged directly to the monthly phone bill. Initially. or deducted from the prepaid credit. Payforit claims to provide access to over 52 million mobile phone users in the United Kingdom alone. From May 2007 Payforit has been extended to support web transactions also. as well as the price of the service the customer orders. 3 and O2 launched a payment system that allows subscribers to use the mobile phones to pay for low value purchases. 3 and O2. T-Mobile. providing banking customers with access to their financial information directly from their mobile handsets.106 Virgin Mobile) Additional information Monilink is UK's mobile banking network.Mobile payments 2010 . No additional charges for the payment as such.

The growth in transaction numbers is: it shows a rapidly growing awareness. GBP 0.ringgo.500 transactions/month in Oxford. VISA.Mobile payment services and pilots Potential For its niche (low value payments) this solution is not unique but very successful. Mobile ticketing Ringo uses voice calls for the ticketing service M-Payment When the customer first uses RingGo. The service is offered in 20+ localities.20 – GBP 0.30 on top of the parking fee. 7. The next time the customer uses the phone RingGo asks for some of the card information. RingGo mobile www.of the credit card details in a secure data vault.but not all . by means of a text message. limiting its usefulness to low value.uk – United Kingdom Short description Business process services provider Cobalt introduces RingGo. Cooperation between MNOs adds to trustworthiness. The system also notifies users when the parking time is due to expire. Delta and Maestro Technology: Cobalt Telephone Technology Additional information In April 2009. a system that enables drivers to pay for their parking and top up their parking time by using their debit or credit card over the phone. of which Oxford is the most important.107 . RingGo registered 1. RingGo registered 7. high margin products. Switch. Type of service Type of technology Domain Secured through Cost for usage Partners Potential . Mastercard. The costs to merchants are very high. A year ago.co. Although the concept is good and user friendly.000 transactions per month in the most important locality is not that impressive. Cobalt will store some . RingGo seems to have trouble convincing parking authorities to enable people to actually use the service.000 transactions in Oxford alone.

plus the MNO charges for data traffic while performing a transaction. .50 per transaction.uk/template2. which allows users to pay for purchases.United Kingdom Short description MoBank is a mobile banking service.co. Mobile Coupons.asp?page=easyticket – United Kingdom Short description Trinity Mobile provides Mobile Tickets.co. Email To SMS and Multimedia Messaging services Type of service Type of technology Mobile ticketing SMS WAP Domain Secured through Cost for usage Partners Additional information Trinity provides Mobile Ticketing services to other parties. The user needs to install a free application on the mobile phone in order to be able to use MoBank The service is currently only available on the i-Phone and works for only a couple of banks. Mobile ticketing. The user can register one debit or credit card (Maestro.uk/mobank/ . like for Arriva and YourRail M-Delivery None Free MoBank www. Bulk Text. Mobile Loyalty. Type of service Type of technology Domain Secured through Cost for usage Mobile POS. Visa or Visa Debit) to the MoBank account. SMS To Email. MasterCard.Mobile payments 2010 .trinitymobile.108 Trinity Mobile www. check balances.mobank. Mobile banking WAP/Internet M – Payment 4 – digit PIN Life time membership fee GBP 15 or GBP 0.

Europe.atlastelecommobile.109 . MT-Billing (MT = mobile terminated) defines the reverse process of billing the end.user. Atlas Interactive launched its service in Argentina. Mexico and Ecuador. The method is especially popular among merchants of and mobile online content. In this message flow the end. Latin America Short description With premium SMS. like downloading a logo or ringtone. Mobile POS SMS M-Payment None No charge to the consumer. Peru. merchant pays an unknown fee to M(v)NO. He will then be billed by the end of the month on his mobile operator's invoice for every SMS sent to the shortcode. but typically around 25% of the transacted amount.Mobile payment services and pilots Partners Additional information Chance of success: only one phone. 0 chance Atlas Interactive SMS Billing www.user will be billed for every SMS he receives on his mobile after initiating the billing process with a free SMS MO. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information . The payment either gets billed to a consumer’s monthly mobile phone bill or is deducted from the consumer’s pre-pay account. Potential Premium SMS is the world’s most used form of mobile payment.user types a SMS in his mobile phone and sends it to a certain short code. The amount billed is invoiced by the mobile network operator by the end of the month. Venezuela. a few (big) banks. with Barclays you still have to type in your Barclays PIN next to your MoBank PIN – seems SO complicated – Many steps required to have a payment succeed. Columbia. the consumer pays a pre-agreed rate for a service. Atlas Interactive MO-Billing (MO = mobile originated) defines a billing process in which the end. In October 2008.com/ .

2 North America Everyman Cinema Club mobile ticketing www. screen and seating. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile ticketing SMS M-Delivery None None RBC Mobex http://rbcmobex.Canada Short description An RBC Mobex account is a stored value account that allows users to load funds from their bank account or from a credit card. as long as the sender and recipient have a Canadian mobile phone number.110 7.com/ . Mobi-tickets are SMS text messages that contain a unique barcode and information about the film time. Type of service Type of technology Domain Secured through Mobile remittance SMS M-Payment PIN .everymancinema. Users can send everyone (also non-subscribers) money via SMS. The service is specifically aimed at P2P payments. Mobi-tickets can also double as vouchers or coupons that enable customers to purchase for food and drinks. Customers have to present their mobitickets at the cinema where it is scanned by staff to allow entry to the film.com – Canada Short description Everyman customers can buy mobi-tickets online at everymancinemaclub. Users can use it to send and receive money by mobile phone or via the internet and there are no minimum balances required.com.Mobile payments 2010 .

Money can be sent to all Canadian mobile phones. Zoompass Canada Short description Zoompass is a Canadian mobile P2P remittance service. In order to retrieve money. Sending costs CAD 0.111 .50 or if linked to a credit card 3. The service is convenient. which is a joint venture between MNOs Telus. They have to download a Java-based application to their cell phone in order to transfer money.Mobile payment services and pilots Cost for usage Partners Additional information For the time of the pilot. Type of service Type of technology Domain Secured through Cost for usage Opening an account and receiving funds are fee of charge. Users can keep track of their spendings online. no fees are incurred to the consumers. Potential Transferring money electronically P2P costs money in Canada in contrast to some European countries.5% of the total transaction amount. . customers are able to see current balance information. Paybox Service highly similar to Rabo SMS betalen. Consumers open a Zoompass account and link it to their credit card or bank account. EnStream. which could discourage consumers. but requires a separate wallet to be set up. The costs of this service will therefore probably not be so much of an obstacle. Bell Mobility and Rogers Communications Mobile remittance WAP/Internet Mobile Payments Partners Additional information America First Credit Union United States Short description After downloading the mobile banking application to their phones. the recipient has to subscribe to the service.

Logging into mobile banking requires a six-digit PIN. Activation of the service can only be initiated in the secure mobile banking environment. Type of service Type of technology Domain Secured through Mobile remittance WAP/Internet M-Banking and M-Payment Six digit PIN on downloadable application Application downloadable via online banking account – after login Cost for usage Partners Additional information Wireless provider fee – no fee for service as such Firethorn America First Credit Union has 432. Arvest Mobile Banking United States Short description After downloading the mobile banking application to their phones. New bill payees must be set up in the online banking environment. customers are able to see current balance information. Activation of the service can only be initiated in the secure mobile banking environment.000 members. they can pay bills electronically and transfer funds from one account to another within the same bank Payment of bills is possible to existing payees. AFCU mobile banking is only available for carriers Alltel. they can pay bills electronically and transfer funds from one account to another within the same bank Payment of bills is possible to existing payees. Logging into mobile banking requires a six-digit PIN. AT&T and Verizon Wireless.112 They have also access to their transaction history. They have also access to their transaction history. The service was announced in October 2007 and has been operational since March 2008. New bill payees must be set up in the online banking environment. .Mobile payments 2010 .

First Bank.United States Short description Wachovia Mobile provides a safe and secure way for Online Banking customers to access eligible Wachovia accounts for free. BankCorp South.checking.com/home/personal. The service was announced in October 2007 and has been operational since April 2008.113 . Activation of the service can only be initiated in the secure .Mobile_Banking . The service of BankCorp South. www. Type of service Type of technology Domain Secured through Mobile remittance WAP/Internet M-Banking and M-Payment Six digit PIN on downloadable application Application downloadable via online banking account – after login Cost for usage Partners Additional information Wireless provider fee – no fee for service as such Firethorn Logging in requires a six-digit PIN. at&t and Verizon wireless Activation of the service can only be initiated in the secure mobile banking environment. Wachovia offers two ways to access accounts from a mobile device: through a mobile application or through an Internet enabled browser. Only available for carriers alltel.Mobile payment services and pilots Type of service Type of technology Domain Secured through Mobile remittance WAP/Internet M-Banking and M-Payment Six digit PIN on downloadable application Application downloadable via online banking account – after login Cost for usage Partners Additional information Wireless provider fee – no fee for service as such Firethorn and CheckFree Logging in requires a six-digit PIN. Region’s Finance. Region’s Finance and SunTrust Banks are exactly similar.bancorpsouthonline. First Bank. SunTrust Banks.

make transfers between own accounts and transfers between accounts of the same bank.com/onlinebanking/index. AT&T. Mobile remittance WAP/internet M-Banking Personal information is protected by advanced encryption technology to prevent unauthorized access. Without such an account. pay bills.Mobile payments 2010 . transfer funds and find nearby ATMs or banking centres.114 mobile banking environment.com/Main. Customers have to enrol to this service via their mobile banking account. The micro site features information on tools that allow its customers to control and manage their personal finances online. Type of service Mobile remittance . enrolment is not possible. The system is based on text messaging and users can check their balances. customers can use a mobile phone or smart phone to access balance information. The service is only available for carriers Alltel.bankofstockton. via mobile handset or smart phone. Bank of America 'Bank the Way you Live' www. Mobile Banking service is free. Cellular South and Verizon Wireless. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information With Mobile Banking from Bank of America. Bank of Stockton www.cfm?template=mobile_banking – United States Short description Bank of America has launched the 'Bank the Way you Live' online banking micro site.bankofamerica. Customers will be charged mobile access rates.aspx?TabID=14&PageID=106 – United States Short description Bank of Stockton provides its online banking customers with an additional channel to do their banking business: the mobile phone.

Boku has closed agreements with 170 mobile carriers in 50 countries. AT&T. Boku acquired competitors MobilCash and Paymo. Consumers pay the price of a SMS.com . Boku www. the system sends an SMS asking for confirmation. At the merchant’s website. The transaction is thus completed and the charge will be included in the monthly bill. Soon after launch of the service. manufacturer. Boost. reaching a potential market of 1. Application downloadable via online banking account – after login Cost for usage Partners Additional information Wireless provider fee – no fee for service as such ClairMail Available on the major US mobile network operators: Alltel. Verizon and Virgin Mobile. Cellular One. T-Mobile. Mobile payments SMS. The service is said to work regardless of carrier.boku. US Cellular. Partners Additional information . Nextel. Once the purchase is made. to which the customer must reply by texting “Y” (for “yes”).6 billion customers. No registration is required. Sprint.Mobile payment services and pilots Type of technology Domain Secured through SMS M-Banking and M-Payment PIN number that has to be sent along with every command. internet Mobile payments Type of service Type of technology Domain Secured through Cost for usage Businesses pay 30%-40% of the transaction value.United States Short description Boku is a payment method for online purchases. operating system or wireless transmission standard.115 . users click on the "Pay by Mobile" button and enter their phone number as well as their mobile provider.

com/internetbanking/mobile. Mobile operators: At7T.United States Short description Citi Mobile customers can review balances and transactions.citibank.116 Potential Boku seems susceptible to fraud. this could be a global fraud scheme and seriously harm the service.Mobile payments 2010 . search for City branches and automated teller machine locations. or connect to Citi’s customer service centres.com/citimobile/ . Citibank mobile banking www. Mobile remittance WAP / Internet M-Banking PIN The service is for free although customers have to pay data download charges from the mobile operators. Sprint and Verizon The service is developed in conjunction with mFoundry.html . pay bills. A fraudster could enter a mobile phone number and then using a free online SMS spoofing service. Cinhular Wireless. and the real owner of that phone number would only detect the fraud at the end of the month when the bill comes in.efirstbank.United States Short description FirstBank's Mobile Banking service: view account balances and transfer funds. Due to Boku’s global reach. a aompany that specializes in mobile application development Additional information Citi Mobile service requires a registration of a specific phone and selection of a six-digit access code. Boku would not know the difference. Type of service Type of technology Domain Secured through Cost for usage Partners FirstBank's Mobile Banking www. spoof the confirmation SMS to Boku. Mobile remittance WAP/internet M-Banking Type of service Type of technology Domain . transfers funds among accounts.

mobile banking enrolment takes place within internet banking. Firethorn also offers the m-banking service to customers of Wachovia. This ensures that if the mobile phone is lost or stolen. For security purposes. All data placed into local storage on the mobile phone is encrypted. US-based mobile operator: Verizon Wireless Firethorn offers the a m-banking service Partners Additional information The service is based on a Firethorn application that utilises both PIN and device lock-out capabilities. SunTrust and BancorpSouth. Huntington Bank mobile Banking https://mobile. the data stored locally for the mobile banking application is unreadable. Mobile banking requires a 6-digit PIN to access the application. Cost for usage FirstBank does not charge any fees for mobile banking.Mobile payment services and pilots Secured through The mobile banking application is protected with two-factor authentication and encryption of offline storage. pay bills to existing payees and an ATM locator Mobile remittance WAP/Internet M-Banking and M-Payment Username – password Wireless provider fee – no fee for service as such Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Huntington Bank has hit its annual mobile banking target in two months. LGVX9400 and the Samsung SCH-a950. LG VX8700.com . Connectivity and usage rates may apply. LG VX8600. Huntington hit eight times its monthly usage goal in July .huntington. transfer money between own accounts.United States Short description Huntington Mobile Banking offers three functionalities on the mobile phone: check balance. Following its launch of mobile banking service in 30 June. including the Chocolate and enV by LG. The Firethorn app is available on several phones from Verizon Wireless. Customers will need to register with their financial institution's online banking service in order to use this mobile banking service.117 .

US. Type of service Type of technology Domain Secured through Mobile remittance WAP/Internet M-Banking and M-Payment Six digit PIN on downloadable application Application downloadable via online banking account – after login Cost for usage Partners Additional information Wireless provider fee – no fee for service as such mFoundry The service was activated in July 2008. The service is only available for carriers AT&T and Sprint. IBC Bank www. Huntington has 1 million retail banking customers. After downloading the application to their phones.ibc. which includes ads on its home page. The bank reached its eight months target in the first four weeks after the service’s launch. The service is compatible only with phones on the AT&T and Sprint networks and is provided by mobile financial services provider mFoundry.com/Personal-AccountFeatures. they can pay bills electronically and transfer funds from one IBC account to another.aspx?sSection=mobilebanking – United States Short description US-based IBC Bank has activated a new mobile banking service called IBC Mobile which enables customers to conduct their business on their phones in either English or Spanish. customers are able to see current balance information.Mobile payments 2010 . . Payment of bills is possible to existing payees. Ohio. New bill payees must be set up in the online banking environment.1 billion-asset regional bank based in Columbus. of which 50 percent bank online.118 and is about to exceed that by 40 percent in August. within its online banking section. Activation of the service can only be initiated in the secure mobile banking environment. Huntington says its mobile banking service’s success is the effect of a marketing campaign. on its ATMs and enclosed marketing material sent with paper statements. Huntington Bank is an USD 56. They have also access to their transaction history.

Tickets. Times Union Center The service was launched in October 2008 Additional information Mocapay www. any payment account to any mobile handset to transact at any point of sale system.” Any American consumer. Canada Short description UK mobile technology company Mobiqa offers mobile ticketing in cooperation with US online tickets provider Tickets. Venues’ customers can now buy mobi-tickets for the events taking place at the three venues from tickets.com – United states Short description Mocapay is an integrated mobile payment and marketing platform allowing: “any consumer to link.119 . Mobile ticketing will become available for events taking place at three venues in US and Canada: Times Union Center in Albany (US). Mocapay is a wallet-based method.Mobile payment services and pilots Mobiqa Venue Ticketing http://epnn. K-Rock Center.com.US. The arenas will begin delivering event tickets using the new Tickets@Phone ticket delivery method. A mobi-ticket is generated and delivered directly to the customer's mobile phone in the form of a SMS. A mobi-ticket contains a unique 2D barcode message which is scanned at the entrance. as well as information about the event. Mocapay users have to subscribe to Mocapay prior to being able to use the service. On top of receiving their ticket onto their phone. that is.com/content/view/18559/489/ . BOK Center. customers of the three arenas also benefit from Tickets@Phone’s instant delivery. On POS.com.mocapay. KRock Centre in Kingston (Canada) and BOK Center in Tulsa (US). Type of service Type of technology Domain Secured through Cost for usage Partners Mobile ticketing SMS M-Delivery None Free of charge Mobiqa. the user selects an account and receives a targeted .com.

and the money is deducted from his account. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Potential The service was launched in late 2006 Mobile POS SMS M-Payment PIN Not disclosed It seems the consumer is overwhelmed with marketing messages from the service. the customer gets a mobile receipt. The customer gets a code back. The redemption process is a bit complicated though. IVR Mobile payment .120 promotional message. while Mobile remittance SMS. Verizon Wireless is one of the mobile operators that have launched the Obopay Service.Mobile payments 2010 . The customer sends the secure pin and gets a Mocapay code.5% charge for adding money from a debit or credit card. with an additional targeted promotional message. but that could keep costs low. Obopay www.10 for sending money and a 2.obopay. The phone is a ‘can’t leave home without’. he gets an additional targeted promotional message. With that.com – United States Short description Obopay is a peer-to-peer mobile payment company enabling cell phone users to send and receive money through their phones via a mobile web browser or SMS. WAP/Internet. Putting gift and loyalty cards in a mobile wallet is a good idea from a consumer perspective. After the transaction is completed. whereas gift cards are easily forgotten. Money can be transferred to anyone with a mobile phone in the US Type of service Type of technology Domain Secured through Cost for usage Obopay charges a fee of USD 0. and gives it to the cashier.

anytime . in 2009 Nokia invested in Obopay and began leveraging the Obopay platform for the Nokia Money service that offers financial services to mobile phone users.with the ease of voice and simplicity of any phone.121 . Potential Payment BuyVoice www. merchants can process payments using any telephone at hand. The payments platform sends payments directly to the merchants bank account.Mobile payment services and pilots linking to a bank account is free of charge. pay. After a test period. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS SMS / Voice M-Payment None Not disclosed Planet Payment The mobile phone is used as a payment terminal.com. No terminal is required. text message.planetpayment. The merchant also receives it via email or text message (SMS). the method has been commercially available since June .aspx .com/MobileCommerce/paymentbuyvoice. widget. provide customer zip code and sale amount and provide customer's credit card information. The natural speech application recites the payment authorisation code. Registered merchants dial a BuyVoice toll-free number. mobile Web. or Obopay. and transfer money through any mobile phone using Obopay's mobile application. Additional information Obopay is a service that lets consumers and businesses purchase.United States Short description Payment BuyVoice lets merchants accept credit cards anywhere. inputting their identification number and unique pin number. Obopay works on any mobile phone and any mobile operators. Partners Most significantly.

the consumer is called back via an automatic voice response system. which asks for the PIN-code. After confirmation via PIN. For person to person payments.Mobile payments 2010 . PayPal already has a potential customer base of 150 million users who already have a PayPal account. the service is more expensive than competing services like Obopay. downloadable application M-Payment. Consumers have to link a debit or credit card to their mobile phone number via PayPal in order to be able to make purchases or P2P payments. PayPal Mobile www. After every transaction initiation. Type of service Type of technology Domain Secured through Cost for usage Mobile remittance SMS. for receiving payments Partners Additional information PayPal. Sprint Nextel PayPal Mobile is available for person to person payments as well as POS-payments. Potential The service seems quite far-fetched. the item is automatically sent to his address. Potential PayPal Mobile offers the online PayPal proposition to the mobile channel. the transaction is validated. M-Order PIN code Private: none Business: 1. Ordering is also possible: when a consumer sees an advertisement with a PayPal Mobile logo.paypalmobile. On the other hand. After inserting the PIN. Automatic Voice Response.3.4% plus GBP 0. Payment procedure is complicated and far away from any existing payment experience. Worldwide Short description The mobile version of the well-known PayPal payment method.4% . he can send a text message to a number provided in the advertorial. Also the delivery method of the confirmation code to the merchant does not create an optimal user experience from the merchant side of the equation.United States.122 2008. .com .20.

00) and PIN and RECEIVE Confirmation number for Cash STEP 3: Present confirmation number at convenience store and receive cash in local currency Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance SMS M-Payment PIN not disclosed none The service is only available for pre-paid mobile phones. Initially.com – United States Short description P2P Cash guarantees transfer of cash to any cellphone worldwide using a Secure Open Standard (SOS).S. Type of service Type of technology Mobile remittance WAP/Internet .cfm?catid=1&subject=22 – United States Short description Synovus customers will have the ability to check account balances.com/index.synovus. Synovus www. register cell phone and PIN # with P2PCash STEP 2: SEND Tel # of Recipient. Synovus will offer the mobile banking service to a subset of its customer base with a broader rollout planned for later in the year. STEP 1: Purchase a prepaid Debit card and load cash at convenience store in U.p2pcash. transfer funds and view and pay bills from one seamless platform via cell phones or other mobile devices. The P2P Cash Secure Open Standard guarantees the transfer of cash between any two cellphones worldwide regardless of the carrier or communication network.123 ..Mobile payment services and pilots P2P Cash www. Dollar amount ($100.

viewing eBills..10_476_12583.wellsfargo.com/mobile/ .United States Short description The Wells Fargo Mobile service enables you to connect to your eligible Wells Fargo accounts via the mobile web or text .00. make one-time transfers between eligible accounts. Wachovia Mobile www.Mobile payments 2010 . make one-time bill payments. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance WAP/ Internet M-Banking Username/password None None The mobile banking application offers: viewing account balances and transactions. The service is only available for carriers AT&T and Verizon. Wachovia offers two ways to access your accounts from your mobile device: through a mobile application or through an Internet enabled browser. Activation of the service can only be initiated in the secure mobile banking environment.wachovia.com/personal/page/0.html#application – United States Short description Wachovia Mobile provides a safe and secure way for Online Banking customers to access eligible Wachovia accounts for free.124 Domain Secured through M-Banking and M-Payment Six digit PIN on downloadable application Application downloadable via online banking account – after login Cost for usage Partners Additional information Wireless provider fee – no fee for service as such Firethorn The service was announced as early as November 2006. Wells Fargo Mobile www.

com/files/english/main. You can check account balances and review your recent account activity using the mobile browser or text messaging functions. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance WAP/Internet M-Banking and M-Payment Username password.m-via. Activation of the service can only be initiated in the secure mobile banking environment. Mobile remittance SMS Type of service Type of technology .125 . users will also be able to top-up their prepaid accounts as well as pay their bills. as with online banking Wireless provider fee – no fee for service as such None Testing the service started in April 2007.html – United States Short description m-Via allows users to make international money transfers via any mobile phone from the US to Mexico.Mobile payment services and pilots messaging (SMS) from your mobile phone or other handheld device. On top of mobile remittances. m-Via will only be sold via wireless retailers in the US starting from January. South America and the Phillipines using a concierge-type service. Wells Fargo was the first bank to offer online banking accounts in 1995. You can also transfer funds using the browser function — all from your mobile phone or device. You select which of your accounts you’d like to access from your mobile phone. m-Via www. The remittance service is only available using the web browser. The Wells Fargo Mobile service provides access to any of your eligible Wells Fargo personal or small business deposit or credit accounts. The text message service is only used for alerts and balance and history enquiries.

com – United States Short description SizzleMoney is a mobile stored value product that enables mobile (cellular telephone) money access. Moreover.commercebank. clients can transfer funds from a personal line of credit to a personal deposit account. The .sizzlemoney.com/personal/online-services/mobile-banking/ . Users may also transfer funds from a personal deposit account to a Commerce Bank personal loan or credit card to make a payment. view recent transaction activity as well as transfer funds between personal checking. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile Banking WAP/Internet M – Payment Username and password Free Bank: Commerce Bank The service is only available for customer who also participate in Commerce Bank online banking SizzleMoney http://www.United States Short description The service enables its current online banking users to use webenabled handsets to view account balances. payments and sharing.126 Domain Secured through Cost for usage Partners Additional information M – Payment Identification at cashing point Not disclosed yet Not disclosed yet Commerce Bank mobile banking www.Mobile payments 2010 . SizzleMoneyTM employs an SMS-based mobile technology that works on any cell phone and on most cellular networks. savings and money market Commerce Bank accounts.

zong. . users click on the logo and enter their phone number. Users then receive an SMS which contains a 4-digit one-timepassword (OTP). ATM Withdrawal USD 1. To make a purchase from an online merchant.99. Monthly fee of USD 0. avatars. virtual world goods.49 for both For a complete list: http://sizzlemoney. Mobile Remittance. and applications for social networks or mobile devices.49.49. including: — — — — Person to Person Payments Person to Merchant Payments Money Sharing (Domestic & Foreign) SizzleMoney Card-based transactions (retail purchases using pre-paid/re-loadable card & ATM transactions) Type of service Type of technology Domain Secured through Cost for usage Mobile POS. The user enters the OTP on the website and confirms the transaction.pdf Partners Additional information Technology: Denarii Payments Zong http://www. overdraft fee USD 10. All purchases are added to the user’s mobile phone bill or deducted from the pre-paid credit.00. P2P payment USD 0. The phone is used as the authorization method.99. and the amount spent is charged to the phone bill.com/termscond/fees. consumers can pay with their mobiles for items such as games.127 . balance inquiry USD 0.Mobile payment services and pilots product package includes a pin-based debit card for use at ATM’s and at retail establishments. making deposit USD 0. Mobile Banking SMS M – Payment PIN A plethora of fees applies. Through merchants using Zong. SizzleMoney provides you with full mobile access to money and payment services.com/zong – United States Short description Zong is a mobile payment method especially designed to pay online.

on-investment calculations. and loyalty) either via standard SMS text messages or directly to NFC-enabled mobile phones. This will provide retailers with straight-through processing and campaign tracking.Mobile payments 2010 . Type of service Type of technology Domain Secured through Cost for usage Mobile ticketing NFC M – Delivery None None for consumers. for retailers not dislosed . US NFC m-payments services provider ViVOtech and provider of mobile vouchers platforms Eagle Eye Solutions integrated their services in order to provide a mobile vouchering service for retailers. for merchants: carriers take 25-45% of the transaction as fee. Making this easy increases the share of people in the sales funnel that actually buys and pays for the product. Partners Additional information Zong claims the high fee (30 – 55% of transaction value) is justified because of the high conversion rates these kind of payments have. Retailers can use the Eagle Eye Mobile Interactive (Mi) Voucher Redemption System to identify and transact the vouchers.128 Type of service Type of technology Domain Secured through Cost for usage Mobile POS SMS M – Payment 4 digit PIN None for consumers. allowing them to create return. Eagle Eye Vouchering United States Short description The Eagle Eye Vouchering service will enable retailers to issue mobile vouchers to customers (promotional. On top of that. More people leave the sales funnel prematurely because of the difficulty of the payment method. Zong takes 5-10% of the transaction as a fee. gift.

enabling person-to-person transactions on a unified communication platform.com – United States and Europe Short description Zala is a dual consumer-to-consumer and business-to-consumer application which leverages the BlackBerry Enterprise server (BES) and the BlackBerry Mobile Data System (BMDS).Mobile payment services and pilots Partners Additional information ViVOtech and Eagle Eye Solutions Chase Mobile www. Mobile banking WAP/Internet M – Payment PIN None Type of service Type of technology Domain Secured through Cost for usage Partners Additional information The service is only available for Internet-enabled mobile phones. Is has been optimised for the phone's Web browser so one can bank anywhere the phone goes.jsp?pg_name=ccpmapp/shared/assets/page/Chase_Mobile_Banking – United States Short description Chase offers its customers to perform banking activities any time anywhere.chase.129 . replenishment amounts and reimbursements.azuremedia. Zala www. restrictions. Zala is an application that uses the large Blackberry display and trackball navigation. Type of service Mobile remittance (P2P) Mobile banking Type of technology WAP/Internet . Zala is designed to help corporate finance administrators to adjust ‘the controls’ on a Zala account including spending limits.com/index.

M-Delivery PIN Depends on operator Technology: Efici . credit card and bank accounts to their phone number. Mobile Banking. Zala is a virtual bank account that comes with a personalised Visa or Mastercard debit card that can be used for purchases or to access cash from thousands of ATM’s worldwide.Mobile payments 2010 . Type of service Type of technology Domain Secured through Cost for usage Partners Additional Mobile POS. Users are also sent a confirmation message after each transaction via email or SMS based on user preferences. mobile money transfer service that can be used on a mobile phone and on the web.efici. It is a secure international. Mobile Remittance SMS.net – United States. Users have to top up their Eficash accounts before making transactions and have access to their funds through the web or mobile phone. 2D M – Payment. Latin America Short description Eficash is a mobile based e-wallet service for banks and mobile operators in the US and Latin America. Clients can also use Eficash with phones with integrated cameras to interpret 2D codes and expedite payments. mobile financial services platform. During transactions. Eficash www. the authentication of the user takes place via mobile phone number or user name and password.130 Domain Secured through Cost for usage Partners Additional information M-Payment Technology: mFoundry Zala positions itself as a turn-key modular. Eficash is a mobile application based on a pre-paid model that allows consumers to make and receive payments as well as manage bank accounts by linking their debit.

Movistar Argentina The service was launched in February 2007 Partners Additional information Banco Galicia Mobile Banking www.07). Type of service Type of technology Domain Secured through Cost for usage Mobile remittance SMS M-Banking.3 Latin America Banco Francès Mobile Banking www.30 (EUR 0.e-galicia. Banco Francès.Argentina Short description Banco Galicia. M-Payment PIN Receiving alerts: ARS: 0.03).com/portal/site/eGalicia/menuitem.jsp Argentina Short description Banco Francs provides its online banking customers with an additional channel to do their banking business: the mobile phone.Mobile payment services and pilots information 7. offers it’s customers the possibility to do online banking business via their mobile phone. This must be done in the customers’ online banking environment (after logging in).bancofrances. an Argentine e-bank. Customers have to enrol to this service via their mobile banking account. for making transfers ARS 0.14 (EUR 0.ac8b11d3a58b347fbdcfd986122011ca . The system is based on text messaging and users can check their balances. . enrolment is not possible.com/tlal/jsp/ar/esp/individu/servicios/bancamovil/index. consumers have to subscribe to the service by attaching their mobile phone to their online bank account. Without such an account. A link to an application will be sent to the registered phone. First. both excluding taxes. make transfers between own accounts.131 . pay bills and transfers between accounts of Argentine banks. monitor the progress of cheque processing.

By sending a text message. America Movil The service was launched in 2006 Banco Río www. customers can make payments. receiving SMS is free.ar/individuos/canales_mobilebanking_ppal_1.04). Partners Additional information Banca Galicia. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance Internet M-Banking. For mobile banking.35 (EUR 0. M-Payment Username/password (8 digits) Depends on the mobile network operator. extra service to online banking customers Banca Galicia.132 along with an 8-digit password. sending an SMS costs ARP 0. Personal The service was launched in 2006 Type of service Type of technology Domain Secured through Cost for usage . money transfers and check the balance of their account(s). M-Payment Username/password (8 digits) None. For Movistar customers. Movistar.jsp .santanderrio.09) excluding taxes.Argentina Short description The SMS banking service permits customers to manage their bank account via their mobile phone.com.15 (EUR 0. Mobile remittance SMS M-Banking. customers can access mobile banking via an 8 digit password on their mobile phone application. After downloading the link. both incoming and outgoing Río SMS cost ARP 0. For Personal customers.Mobile payments 2010 . one needs an online banking account at Santander Río bank and a cellphone capable of sending and receiving text messages.

There is no SMS cost and the short messages sent for the transactions do not consume pre-paid cell credits. processor.99 (EUR 1. Currently. The technology offers automatic debit from the client's current account. USSD and IP/XML for data applications.133 . with no additional cost and is compatible with a wide range of standards including GSM. WAP. Mobile remittance. CDMA and TDMA for mobile telecommunications and SMS.br – Brazil Short description Oi Paggo is a credit system that allows clients to shop through their cell phones via SMS.com.br – Brasil Short description M-Cash enables clients to purchase products in retail stores with the mobile phone or through the Internet. Mobile POS SMS M-Payment A personal password is used to authorise the transaction.novaoi. approximately 10. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile POS SMS M-Payment Unknown Unknown The initiative has been launched in partnership with the company M-Cash and Albatroz Participações (a private equity firm). In November 2006. BrasPag Type of service Type of technology Domain Secured through Cost for usage Partners .00) on the months he/she utilises the service.000 HSBC account holders use the service but M-Cash management expects it to account for 3% of all electronic transactions by 2009. HSBC bank launched in Brazil a service called M-Cash. Additional information Oi Paggo www. Mobile operator Oi. Client does not pay annual fee but the client does pay BRL 2.com.Mobile payment services and pilots M-Cash http://mcash.

in association with Paggo.000 merchants also accept this means of payment. is almost unprecedented. The service will be used by wireless operators in Brazil covering over 60 percent of the mobile payments market. the company that operates the payment system Additional information Oi Paggo was launched in February 2006 by Oi. a small technology company.000 to 7. This service is made possible through business agreements with Samba38's financial partners. In April this year. Point of sales that accept Samba38 payments can use their Samba38 credits to pay other bills along the purchase/distribution chain.000 customers each day.com . customers can apply for the Samba38 debit or credit card Private Label Samba38 (mobile phone and plastic).Brazil Short description Brazilian company Samba38 Tecnologia e Servicos offers an SMSbased service which allows consumers to top-up prepaid mobile phone accounts as well as make mobile payments. Samba 38 www. Oi Paggo had 1 million customers using the service at some 40. there is a definite need for the service in Brazil. The fact that more than 40.000 merchants.134 Paggo. the customer receives a small credit directly available in Samba38 credits which can be used via a mobile telephone to make payments. Many of Brazil’s 200 million inhabitants are unbanked. The service signs up about 6. The service was developed by Brazilian company Alimutu Technologies Management . creating a perfectly feasible market for the service. Mobile remittance is a service especially used by unbanked people. a mobile operator in Brazil. Potential Although the monthly fee seems high.samba38. The service offers prizes to frequent users. Type of service Type of technology Mobile POS SMS .Mobile payments 2010 . In order to gain access to the mobile payment service. If the application is approved.

Visanet The pilot is only available in selected fast-food restaurants and cinamas. Sercomtel. CTBC. Industrial Bank and Uno Bank and is expected to include around 200 Visa cardholders. including mobile account management. MNOs: Claro. Merchants and consumers will have to be heavily incentivised in order to get them aboard for a commercial rollout – but then the business case is not viable. The pilot is the first Visa payWave trial in Latin America and the Caribbean and the company plans to launch future pilots. The pilot was announced in October 2008.135 . Only 200 cardholders are invited to participate.Mobile payment services and pilots Domain Secured through Cost for usage Partners M – Payment Not disclosed (website offline) Not disclosed (website offline) Technology: Alimutu. merchant pays an unknown fee Uno Bank. TIM and Vivo Additional information Visa Paywave Guatemala Guatemala Short description Users will be able to pay with their mobile by waving their phone in front of terminals installed in fast food restaurants and cinemas participating in the trial. Mobile POS NFC M-Payment Potential . Type of service Type of technology Domain Secured through Cost for usage Partners Additional information No charge to the consumer. Oi. Industrial Bank. Telemig. The 6-month pilot was developed in partnership with Compania de Procesamiento de Medios de Pago (Visanet Guatemala). With widespread adoption of NFC-enabled phones still years away the future of NFC-based mobile payments in Guatemala does not look too bright. as well as mobile alerts and coupons. to provide value-added functions.

Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Movistar.136 Pago Movil Peru Short description Pago Movil is a POS mobile payments service enabling VISA card holders to pay by making a call from their mobile phone. Subscribers need to download an application onto their mobile telephone. Diemo is short for Dinero en Movemiento (Money on the move).com/english/index. Once registered. Visanet then sends a SMS to the buyer's and the seller's mobile phones. to confirm the purchase has been charged to the Visa card.mann-india. to launch mobile banking with GSM network provider Digitel. subscribers can pay bills. users can pay by calling the *98 short number and typing in the unique code and amount of the purchase. Visanet Mobile payments Call Mobile POS Diemo www. .Venezuela Short description Venezuelan start-up company Diemo has teamed with provider of service to MVNOs XIUS-bcgi.html . a division of Megasoft. With the application. make money transfers and withdrawals using their Diemo wallet.diemo.Mobile payments 2010 . section of the site offline. Type of service Type of technology Domain Secured through Cost for usage Mobile banking SMS M-Payment PIN Not disclosed.

to use the service. Consumer person-to-person transactions will also be available. Initially M-Paisa will act as a vehicle for microfinance institutions' (MFI) loan disbursements and repayments. XIUS-bcgi is to provide security software for the service. with an additional range of business to business.137 . Most of its citizens are unbanked. Potential The mobile banking service is completely new service on the market in Venezuela. 7.Mobile payment services and pilots Partners Additional information XIUS-bcgi. enabling those MFI clients and employees who have received their money via M-Paisa. is built on Vodafone's M-Pesa service in Kenya. but mobile phone penetration is about 75%. when launched later in the year.4 Middle East and Asia M-Paisa Afghanistan Short description Vodafone and Afghan mobile operator Roshan have launched a mobile payment system. USD 15 million contract to provide mobile banking and related services in South America and elsewhere. Type of service Type of technology Mobile remittance Voice. At launch the Afghan service will. have a significantly different focus from the Kenyan version. This service really fulfils a market need. client software for each mobile phone and network support. however. will enable greater use of M-Paisa by consumers who might otherwise be excluded due to high illiteracy rates in Afghanistan M-Payment Domain Secured through Cost for usage Partners . Digitel The service was launched in August 2008 Diemo has signed with XIUS-bcgi for a three-year. M-Paisa. Roshan and Vodafone are trailing interactive voice recognition services which.

MasterCard The initiative was announced in February 2007 Filipino migrant workers in Bahrain typically do not have a bank account in Bahrain. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Potential Mobile remittance SMS M-Payment Codeword for confirmation Not disclosed Smart. as for the most part. Smart also sees the need for a global hub that will be interoperable with the Smart Services Hub. the M-Paisa service has a very narrow scope. they are paid out in cash. As part of the GSMA program. clearing and settlement partner. Also the illiteracy rate in Afghanistan can constitute a problem. Mobile money transfer therefore is a good alternative. A bank transfer to send money home is therefore out of the question. Although the use of the mobile phone for financial services becomes increasingly popular in third world. SSL Wireless Bangladesh Short description SSL SMS Banking is a service that enables Bank's customers to . MTC Vodafone. Smart plans to launch a pilot project with MasterCard as an authorisation. Filipino migrants and contract workers can remit funds back to the Philippines using their mobile phones. Potential SMART MTC Bahrain Short description Bahra and Smart work in partnership with MTC Vodafone Bahrain and a leading bank in the Middle East. Through the Smart Services Hub.Mobile payments 2010 .138 Additional information M-Paisa will be used by organisations such as Afghanistan's The First MicroFinanceBank and FINCA a global microfinance institutions.

Banglalink. but the Bangla Deshi method is not for free – a major inhibitor. order for money transfer from customer’s one account to another within the bank. Just like American mobile banking methods.wingmoney. The Cambodian initiative was launched by ANZ Banking group and is . Type of service Type of technology Domain Secured through Cost for usage Partners Mobile remittance SMS M-Banking PIN Not disclosed SSL Wireless. deposit and withdraw money between each other via their mobile phones. Additional information Potential Wing Money www. SSL SMS Banking allows Bank’s customers to access information and perform certain transactions on their account by using their mobile phone to send SMS in a predefined format to assigned short codes like 6969 for example. CityCell and TeleTalk. Warid Telecom. a private banking and financial institution in Bangladesh. The service is an additional channel to the yet existing banking channel.com/en/company-profile .Mobile payment services and pilots access their accounts through SMS. including Grameenphone. Islami Bank.139 . it just offers services via an additional channel. pay utility bills by customer’s mobile phone. Aktel. CityCell and TeleTalk. Banglalink. Aktel.Cambodia Short description WING is a mobile phone enabled payment service that allows customers and businesses to transfer. mini statement requests. The service was launched in August 2008. Bangladeshi Mobile services provider SSL Wireless and Islami Bank Bangladesh. Grameenphone. Warid Telecom. have signed an agreement to provide mobile banking services in Bangladesh for all the major telecommunication services providers. The possibilities are: Account balance enquiry. customer notifications.

Customers can use the WING Cash Xpress to cash in or cash out as well as to purchase goods and services. but nevertheless have important financial service needs. WING is targeting those Cambodian customers who are generally un-banked. Dongguan Rural Credit Cooperatives Union. a new remittance service available via OCBC Mobile Banking as well as OCBC ATMs is the first real-time remittance service to China and OCBC Bank is also the first and only bank in Singapore to tie up with CUP to offer such a remittance service. Mobile remittance SMS M-Banking Type of service Type of technology Domain Secured through Cost for usage Partners Not disclosed OCBC Bank / China Unionpay is the only National Bankcard Association in China. Mobile banking SMS M – Payment 4 – digit PIN EasiRemit www. EasiRemit will be launched with four CUP member banks namely Bank of Shanghai. The beneficiary also enjoys the convenience of having the money credited immediately to his bank account in China.Mobile payments 2010 . EasiRemit.140 based on SMS technology. instead of the usual three to five days’ waiting time that conventional Additional information . Fujian Rural Credit Union and Hunan Rural Credit Union.chinaunionpay. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS.com – China and Singapore Short description OCBC Bank and China Unionpay collaboration on remittance.

Construction Bank of China. NFC M – Payment. It is the first real time service in its kind. The Chinese m-payment market is dominated by UMPay. HSBC The service ONLY works for China Mobile subscribers – over 450 million in number. The costs associated with this service are not disclosed yet.Chinese remittance gap.htm – China Short description UMPay offers financial institutions in China a mobile payments platform allowing for several mobile payments options.Banking PIN Depends on technology used and financial services provider MNO: China Mobile. These options include: micropay (charged to the telephone bill).141 . Participating banks: 19.com/englishumpay/index. NFC-based POS payments Type of service Type of technology Domain Secured through Cost for usage Partners Mobile remittance. including inactive accounts. a joint venture between an inter-bank credit card organisation China UnionPay and mobile operator China Mobile. Financial: China Union Pay. IVR. Agricultural Bank of China.: Bank of China. but if it is in the range of traditional methods. Additional information . Since it was launched in 2004. Bank of Communications. Potential With a large Chinese community in Singapore. prepaid mobile wallet. UMPay’s main mobile payment service has reached over 40 million registered users. M . USSD. the world's biggest mobile carrier in terms of subscriber numbers (415 million customers). it has a valuable competitive advantage is high reach and real time transfers. bridging the Singapore . Mobile POS SMS. a. The different UMPay services claim to have an aggregated amount of 100 million users.Mobile payment services and pilots remittance services typically require. WAP/Internet. UMPay www.umpay.o.

com .com – China Short description Chinese online payment services provider Alipay and MNO China Mobile enable China Mobile users in the Zhejiang province to carry out m-payments for items such as new handsets or text message news updates. The service was launched. Alipay has closed a similar deal with another Chinese carrier China Telecom.142 Ali M-Pay www. China Mobile Type of service Type of technology Domain Secured through . users will need to link their mobile number to their Alipay accounts and configure their mobile payment service. Mobile POS. By sending SMS commands to a specific number. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information mChek www.Mobile payments 2010 . mobile remittance SMS. following more than a year of internal testing. In order to make m-payments via Alipay.mchek. WAP M-Payment User PIN Mobile POS SMS M – Payment 4 digit PIN None Alipay. mobile phone users will be able to make transfers and buy goods of up to CNY 200 (approximately EUR 22) per transaction.India Short description mChek is a broad mobile payments solution linked to the consumer’s credit or debit card that can be used for remote as well as point of sale mobile payments as well as mobile remittance.alipay.

Oxicash acts as a prepaid wallet. Air –Rail –Bus tickets. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile remittance SMS. Electricity and Water bill payments. Tata sky and DishTV recharge coupons. OxiCash users can also pay in remote places without GPRS. etc. Kotak Mahindra Bank (KBL). and Yes Bank (YES). Development Credit Bank (DCB). Additional information Oxicash SmsPay www.143 .in – India Short description OxiCash enables users to buy recharge PINs for a multitude of services such as Prepaid Mobile Phones. Both the subscriber and the Merchant will get confirmatory SMS messages from OxiCash with . Telephones.Mobile payment services and pilots Cost for usage Partners Additional information Free Obopay India India Short description Mobile P2P money transfer and remittance services provider Obopay has signed up with six banks and three mobile phone providers for its formal entry into the Indian market. shop online for apparels. The amount will get debited from your OxiCash wallet and credited in favour of the Merchant.oxicash. WAP/Internet M-Banking MPIN (mobile PIN) None The banks that have currently tied up with Obopay are.

Mobile POS SMS M-Payment User PIN Free for consumer.144 transaction details and amount. Why use mobile payments in a cash-based society if you can pay by cash? Why accept these payments if it costs you more than accepting cash? The system works perfectly fine for online transaction.jsp?lang=0&id=0.com/viewsection.000 by 2010. merchant charges not disclosed Oxigen The service started in July 2008. Potential State Bank of India mobile banking http://www. this pilot was turned into a national roll-out. might very well be a bridge too far. Oxicash plans to distribute these services to Oxigen’s pan-India retail network of approximately 50. which is expected to expand to 250. In June 2008. mobile payments in a country that has not yet gotten used to cards. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance.Mobile payments 2010 .1. Airtel and State Bank of India pilot a project in the Himalayan village of Pithoragarh.691 – India Short description In the process of providing banking facilities in un-banked regions of India. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance SMS M-Banking PIN Not disclosed Airtel. but at the POS. Spanco Telesystems Three wrong MPIN entries will block the MBS to the account for the day and two consecutive blockages will remove the data from the mobile banking application in the handset. State Bank of India.statebankofindia.000 touch points.21. The customer will .

On top of money transfers. Technology: Obopay Citi NFC trial Bangalore India Short description An NFC trial where trial users are equipped with NFC-enabled phones to make purchases and to pay for public transport. which gives Yes Bank customers the possibility to send money only between Yes Bank accounts through Obopay’s mobile payment service.000. the bank offers its clients a mobile payment service called 'Person to Person'. The . Yes Bank currently has 5.000 customers who are using the bank’s mobile payment services throughout the country.00. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile Banking. 25.in .India Short description Pay Anyone is a cooperation between Yes Bank and American Obopay. (EUR 500) Pay Anyone www. among others. the new service enables users to book tickets and pay for mobile top-ups. 5000.00 (EUR 100) within an overall calendar month limit of Rs. Mobile Remittance SMS M – Payment Username and password Free during trial – remittances against a fee. The upper ceiling per transaction limit shall be Rs. Pay Anyone enables Yes Bank customers to transfer money between Yes Bank accounts as well as between Yes Bank accounts and other banks’ accounts through their mobile phones.145 . At present. should he/she desire to continue to avail the services from the State Bank of India.Mobile payment services and pilots have to re-register for the service following the registration process explained above.yesbank. not disclosed Bank: Yesbank.

Citi Mobile works with the customers’ 16-digit debit/credit card number and existing IPIN. Mobile ticketing NFC M – Payment. pay bills and make requests.citibank. The application can be downloaded by sending an SMS. M-Delivery Embedded Openi Bank: Citigroup Citibank M-Banking India www.146 trial started in April 2009.online. Citi Group’s aim is to collect enough data on consumers’ use of mobile phones ready for contactless payments to demonstrate to handset manufacturers and carriers that including NFC in phones would be worth the investment. To use Citi Mobile banking service. The service is free of charge.in . Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile Banking WAP/Internet M – Payment PIN None Bank: Citigroup . the customer needs a javaenabled mobile phone with a GPRS connection. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS.India Short description The Citibank M-Banking India solution allows customers to view account details.co.Mobile payments 2010 . transfer funds.

nttdocomo. ID card or a key to the home. which is used to authorise transactions.in – India. he will receive a fourdigit PIN. FeliCa Mobile www. .000 (EUR 30). After that.Mobile payment services and pilots PayMate India www. Users can check their credit balance.000 merchants on the Indian subcontinent. Paymate plans to add P2P remittance to the service. The system can also be used to pay bills. and purchase history on the mobile phone screen. Nepal. requesting a PIN. Sri Lanka Short description Indian mobile payments provider PayMate enables its clients to send and receive money. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile POS Call/Voice and SMS (confirmation) M – Payment 4 digit PIN None for end consumer MNOs: MNO-independent in India. pay for retail purchases. flight & movie tickets. After initiating a transaction. 14 banks in India Additional information The transaction limit is IRS 2. the user gets a confirmation SMS which completes the purchase. point totals.paymate. PayMate can be used with online and offline merchants. The service can be used to pay online as well as to pay at 13. After a successful PIN entry. Upon registration. pay for movie and flight tickets and make person-to-person money transfers. monthly utility bills. 1 bank in Sri Lanka and 1 in Nepal. the end user receives a call back from an automated IVR. a consumer has to link his PayMate account to a bank account or credit card.com – Japan Short description The Osaifu mobile phone can be used as a wallet. Via PayBill’s SMS-based service. Nepal: Nepal Telecom Banks: Bank of Ceylon (Sri Lanka).147 .co. Everest Bank (Nepal). subscribers are able to pay utility bills. The service is available for customers of 14 banks in India. credit card.

Mobile ticketing. 'EZ FeliCa'.Japan Short description 'Osaifu Keitai'. FeliCa is a contactless IC card technology developed by Sony Corporation. mobile POS NFC M-Payment SIM KDDI au's Osaifu-Keitai ‘EZ Felica’ www. Mobile Suica also works as e-money for purchases at stores. is a service compatible with 'EZ FeliCa'.Mobile payments 2010 . . The Mobile Suica application can be used to pass through automatic ticket gates at train stations. the NTT DoCoMo phones enable consumers to use their devices as a substitute for cash and cards at vending machines and merchants’ points of sale. download tickets. and East Japan Railway's ‘Mobile Suica’ fare collection service. The mobile phone service ‘EZ FeliCa’ uses ‘FeliCa’ non-contact IC card technology for applications such as ‘QUICPay’ mobile credit. In addition to facilitating remote payments. There are discount bonus points and other special privileges exclusively for OsaifuKeitai-users.kddi. or pay for products and services.html . Type of service Type of technology Domain Secured through Cost for usage Partners Additional information NTT DoCoMo’s Osaifu-Keitai mobile phones equipped with FeliCa contactless IC chips. Mobile ticketing NFC M-Payments Embedded Type of service Type of technology Domain Secured through Cost for usage Partners Additional The number of subscribers to au 'Osaifu Keitai'.com/english/value/au/index. ‘Edy’ electronic money. turning KDDI au mobile phones into mobile wallets.148 and use the i-mode network to add e-money credit.

7 billion) in deposits. meaning 'New Bank'). internet. The company has been accepting applications since August 2008. or as e-money. users can check out information related to 'Osaifu Keitai'. credit cards.149 . and conduct location-based searches for shops which provide the 'Osaifu Keitai' service. Type of service Type of technology Domain Secured through Cost for usage Mobile remittance WAP/Internet M-Banking. and membership verification. In the future. Bank of Tokyo-Mitsubishi UFJ and telecoms operator KDDI announced that their mobile internet banking joint venture has been licensed by Japan’s Financial Services Agency. and phone (IVR/operator) banking. Users will be able to make payments to the accounts of anyone in their mobile phone’s address book. At 'EZ FeliCa site'.4 million account holders by the third year. Shinginko Japan Short description Shinginko (formerly known under the name of the pilot Jibun) offers banking services through three channels: mobile (through KDDI's au.Mobile payment services and pilots information exceeded 10 million on November 25 2007. In June 2008. and Softbank). credit card services and insurance offerings. and 3. M-Payment Username/password Transfers between two Shinginko accounts or between a Shinginko bank account and Bank of Tokyo-Mitsubishi UFJ account are free of charge Bank of Tokyo-Mitsubishi UFJ. such as the purchase of train tickets and commuter passes. offers a full line-up of financial services oriented to individual Partners Additional information . 'EZ FeliCa' is a service that can be used in a variety of situations. NTT DoCoMo. The New Bank (Shinginko in Japanese. as well as shop online with their handsets. the service will include foreign currency deposits. KDDI will actively continue to expand services for 'EZ FeliCa' to meet the diverse needs of customers.5 trillion (EUR 10.4 million in the fifth year as well as JPY 1. KDDI telecom The aim is to reach 2.

other fees not disclosed MNO: Kuwait Telecom Company. Mobile banking. money transfers. mobile banking and international remittances. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Softbank Mobile ticketing NFC Mobile payment Embedded Viva M-Pay Kuwait Short description Viva offers users access to services such as top-up. Technology: Macalla. capitalising on the strengths of the mobile phone.softbank. membership card and point card services. S! FeliCa http://mb. bill payments.Japan Short description S! FeliCa’ is a ‘Osaifu-Keitai’ (mobile wallet) service that lets customers use their handsets in a variety of ways. such as for transportation and commutation ticketing. The service will be available in Arabic and English directly to Viva subscribers as well as via authorised dealers. Turnkey Technologies Type of service Type of technology Domain Secured through Cost for usage Partners Additional . The service is based on SMS technology.jp/mb/en/service/advanced/sfelica/ .150 consumers. mobile remittance SMS M – Payment Username – password Opening account is free of charge. credit card. electronic money shopping.Mobile payments 2010 .

DiGi updates both sender and receiver via SMS on each transaction.Mobile payment services and pilots information DiGi Remit www. Indonesia and the Philippines via SMS. Partners Additional information Mobile Visa Wave Payment Malaysia Short description In the pilot. participants will be issued with a Nokia 3220 phone pre-programmed with their regular Maybankard Visa Wave card information. Digi Remit wallets can be topped up at authorised outlets across Malaysia or via Giro transfer from any bank account.Malaysia Short description To transfer money from Malaysia to Bangladesh. It operates as a standard mobile phone connected to the Maxis network. The signing up takes one day. with or without bank account. depending on the mode of delivery in the receiving end. Potential The service competes with traditional remittance services like bank transfers and Western Union.64) for all the three countries. Citibank The service was launched in October 2007 with Citibank.digi. Remittances can be sent to anyone in the destination countries. it can also be used to wave and pay at Visa Wave merchants. especially on the recipients side than bank transfers.151 . With two text messages users can complete a transfer.com/my . The fees for DiGi Remit are slightly lower than traditional remittance services and have a higher reach. but with the built-in Visa Wave function. Type of service Type of technology Domain Secured through Cost for usage Mobile remittance SMS M-Payment PIN The fee starts at MYR 8 (EUR 1. .

which amounts to 2.152 Visa Wave is EMV-based and uses the strongest EMV authentication . aimed at a tech-savvy nation. Also. . with five issuers and four acquirers of Visa Wave transactions Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Potential Mobile POS NFC M-Payment PIN (not always needed) User: none. enabling regions where EMV smart cards predominate. Singapore. PayPass combines both contact and contactless interfaces on one chip. This enhances adoption. Mobile phones in countries like Malaysia. to reap the speed and convenience benefits offered by contactless payments. OneSMART PayPass provides Malaysians with a fast and convenient way to pay for their small everyday purchases.Mobile payments 2010 . Maxis Communications.500 outlets and 160.dynamic data authentication (DDA) . in Malaysia. PayPass allows cardholders to “tap & go” at merchant outlets around the world that are equipped with PayPass readers. Visa Launched April 2006 A large-scale NFC initiative. South Korea and Taiwan play a far greater role in every-day life than in Europe and North America.000 cards. Malaysians (at least those living in Kuala Lumpur) are already used to NFC cards for they use it in public transport of the capital. OneSMART PayPass Malaysia Short description OneSMART MasterCard PayPass is the industry’s first internationally accepted contactless EMV payment solution.for all transactions. such as the Asia/Pacific. merchant: credit card charge Maybank. Mobile Visa Wave payment in Malaysia combines NFC (near field communications) with Visa Wave contactless card technologies. Japan. building on the existing contactless platform.

bus terminals. Maybank Visa account holders need to download their Visa payWave credit account details to their Nokia 6212 classic handset over the Maxis wireless network.maxis. Maybank and Visa have launched the Maxis FastTap NFC m-payment service. As part of the service. Once the account has been personalised on the phone. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS NFC M-Payment PIN (not required for each transaction) No charge for the consumer. including a contactless transit application. Merchant charge not dislosed MasterCard. account holders can make purchases at any of the 1.153 . highway toll gates and car park facilities at more than 3. Smart Card Alliance The payment method was launched in February 2006 in Malaysia PayPass transactions are said to be just as safe as traditional payment card transactions. Nokia. To access the service. The contactless chip embedded in the device also powers a number of additional functions. This feature enables Malaysian commuters to pay for charges while using metropolitan transit systems.000 contactless payment touch points throughout Malaysia.com. Maxis FastTap www.Mobile payment services and pilots The system is globally interoperable with other PayPass systems. PayPass subscribers from other nations can use the Malaysian system too. Type of service Type of technology Domain Mobile POS. Mobile Ticketing NFC M – Payment .800 merchant outlets that currently accept Visa payWave in Malaysia.my – Malaysia Short description Malaysian mobile operator Maxis. Maxis offers its customers the Visa payWave –enabled Nokia 6212 classic handsets.

com/genie/index. XacBank expects the service to reach out to as many as 300.154 Secured through Cost for usage Partners Additional information SIM None during trial MNO: Maxis. has partnered with global microfinance body CGAP to launch a new mobile phone banking service. The new service will expand the availability of deposits.Pakistan Short description Mobilink Genie is Pakistan’s first service to offer the ability to pay bills. Other: Nokia XacBank Mobile Banking http://technology. but has not been established yet.Mongolia Short description XacBank.Mobile payments 2010 . Financial: Maybank. remittances. In order to subscribe to the service.mobilinkgsm. the consumer needs an Mobile remittance SMS M-Banking. while on the move. Hutagt said he hopes that XacBank will be able to make it affordable for some of the 40 percent of Mongolians who only use cash today to embrace mobile banking. loans. Commenting about the launch. and cash transfers to rural locations.php . CGAP is supporting XacBank with technical assistance and funding. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobilink Genie www. withdrawals.cgap.000 Mongolians (out of 2 million).org/category/projects/mongolia-xacbank/ . Mobilink Genie ties the consumers’ credit card and bank account to their Mobilink connection. M-Payment PIN not known yet CGAP and XacBank The initiative was announced in July 2008. . CEO of XacBank Ganhuyag Ch. Visa. a provider of development finance in Mongolia.

transfers of airtime from one user to another. at Globe offices and participating retailers).155 . G-Cash www. high-frequency remittances.00 (EUR 0.aspx?rand=192 .ph/main.Philippines Short description Globe Telecom. without physical ID verification.g-cash.e. standard GPRS rates apply.com. as well as standard SMS fees.02) per GCash transaction . bill payments and inbound international remittances.Mobile payment services and pilots internet/wWAP enabled mobile phone. Type of service Type of technology Domain Secured through Cost for usage Mobile remittance WAP/Internet M-Payment Consumer number. airtime top-up).e. Utility bill payments have a fee of PKR 20 (EUR 0. cashless purchasing. registration for the GCash service can be activated over-the-air (OTA) i. KASB bank and Atlas Bank Users can subscribe through Mobilink or through one of the participating banks. cash to and from other users. Interestingly. its subsidiary G-Xchange and global moneytransfer services provider Western Union will join forces to introduce the GCash cross-border mobile money transfer service in the Philippines to support low-principal. Citibank Pakistan. Genie PIN and bank card PIN For downloading the application. transfers of credit to the prepaid account (i.20) Partners Additional information Mobilink. G-Cash’s main functions are cash deposit and withdrawal (accompanied by ID. Type of service Type of technology Domain Secured through Cost for usage Mobile remittance SMS M-Payment PIN Minimal charge of PHP 1.

SMART Money Philippines Short description It is a facility for linking the subscriber’s mobile phone with an emoney ‘cash’ account that is accessible from the mobile. The service allows users to transfer cash from one Smart Money card to another. operators will be able to use their own mobile wallet software to enable person-to-person mobile money transfers over Western Union's cross-border remittance network. Loading physical cash onto the SMART Money account can be done at SMART’s m-banking partner Banco de Oro branches.000 (EUR 800) Mobiel phone company Smart and MasterCard Type of service Type of technology Domain Secured through Cost for usage Partners Additional information . SMART Wireless Centres or SMART Padala outlets. The customer can also transfer prepaid credit or cash to another user. from that ‘cash’ account or other bank accounts. Mobile remittance SMS M-Payment PIN 1% of transacted amount with a cap of PHP 50. Globe Telecom offers the G-Cash service with an electronic wallet feature that allows users to send and receive cash and make payments including bill payments. RheSmart money cars can used as a debit card to pay for goods and services at retials hsops and restaurants or to make withdrawals from ATM’s. withdraw cash or top up the phone’s prepaid credit levels. Once connected to the Western Union service. The service enables consumers to transfer money to or from mobile wallets and will offer a global network of Western Union Agent locations for cash-to-mobile and mobile-to-cash transactions.156 Partners Additional information None G-Cash was introduced by Globe Telecom in October 2004. also abroad. The functionality allows a user to deposit cash. donations and online purchases via texting.Mobile payments 2010 .

internet banking.Mobile payment services and pilots Smart bank service Saudi Arabia Short description The Quick Pay Remittance Service is NCB's remittance offering which will utilise Smart Money as the beneficiary account for funds sent to the Philippines. Additional information Mobile remittance SMS M-banking EZ-link Singapore Short description EZ-link card has been integrated into mobile phones in Singapore since September 2007.157 . turning mobile phones into payment devices that are accepted at EZ-link terminals on buses and trains and at retail locations that accept EZ-link payments Mobile POS NFC M-Payment Type of service Type of technology Domain Secured through Cost for usage Free during trial . cash deposit machines. remittance centres. Type of service Type of technology Domain Secured through Cost for usage Partners Not disclosed Philippine operator Smart Communications has partnered with Saudi Arabia's National Commercial Bank (NCB) to jointly launch an international remittance service utilising the Smart Money platform. Saudi Arabia-based Filipinos are able to send funds directly to their beneficiary's Smart Money account through NCB's Quick Pay Remittance Service channels such as phone banking. over-the-counter transactions at NCB branches and fund transfers via the bank's ATMs.

com .000 participants use their phones like electronic wallets. SingTel www. each one equipped with ViVOpay 5000 NETS FlashPay contactless terminals. Network for Electronic Transfers Singapore (NETS) and United Overseas Bank (UOB) have launched an NFC mobile phone payment trial in Singapore. SingTel users can download a SingTel wallet application that will allow them to store and top up value on the mNETS payment application in their phones at any time. The trial introduces a Stored Value Purse on NFC mobile phones and OTA servers to enable downloading and top-up of stored value accounts on the NFC phones. . VivoTech The service was launched in September 2008.singtel. About 20. UOB.Mobile payments 2010 . Users are able to make payments using NETS FlashPay by flashing their SingTel mobile phones at more than 500 participating merchants in Singapore. which are loaned to the trial users for six months.158 Partners Additional information StarHub and EZ-link This launch of one of the largest public trials of such mobile payment technology. The companies utilise technologies provided by US company ViVOtech.000 ez-link machines can read these special made-inSingapore phones. including NFC mobile payment wallet. It saw 1. Type of service Type of technology Domain Secured through Cost for usage Partners Additional Mobile POS NFC M-Payment PIN Not disclosed SingTel. They were able to tap their phones to pay for bus and train rides as well as items at McDonald's and 7-Eleven convenience stores. kicked off October 2007. Over-the-Air (OTA) payment. NETS. coupon delivery and redemption.Singapore Short description Mobile operator Singapore Telecommunications (SingTel).

Three hundred Citibank Visa cardholders which are also M1's subscribers take part in the trial. The authority is due to ensure the security of all sensitive financial information being transmitted wirelessly. which are embedded with a computer chip that contains their credit card details. Participants in the trial have been given NFC-based mobile phones.Singapore Short description Citibank Singapore. Financial: Citibank Singapore. M1 Mobile Payments http://m1. which started 1 April.com/sg/M1site/M1Corp . Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS NFC M – Payment PIN None during trial MNO: M1. Visa and Singaporean mobile operator MobileOne (M1) launched a three month NFC m-payments trial. It will also make sure mobile payments systems are compatible with similar systems which will be rolled out in future. Visa In February. Singapore’s government announced plans to create an agency to regulate mobile payments services.Mobile payment services and pilots information Topping up of the mNETS card is performed over the air anytime and anywhere from the phone after registration of a SingTel-UOB credit card. The service allows users to open a coupon on their NFC-enabled phones and flash it to a NETS FlashPay reader for automatic redemption.159 . . The SingTel wall also comes equipped with an electronic coupon application that provides SingTel customers discounts and other incentives and freebies. Trial participants can pay for purchases of up to SGD 100 (EUR 50) at over 400 merchants by tapping their phones against a wireless payment terminal.

keb. including wireless credit card transactions.South Korea Short description KT Freetel offers K-merce.160 BankOn www. Kookmin Bank and LG Telecom began providing banking services via mobile phones.South Korea Short description In 2003. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile ticketing. K-merce http://english.Mobile payments 2010 . wireless Internet banking. The Bank On service enables Kookmin Bank customers to transfer and withdraw funds. which enables financial transactions from the mobile phone. view account balances. mobile remittance WAP/Internet M-Payment Security card Fee: A/C transfer to other banks: 500 Won South Korea Kookmin bank. and obtaining discount coupons and reservations Type of service Type of technology Domain Mobile Ticketing NFC based: integrated circuit (IC) chip/ RFID M-Banking M Payment Secured through Cost for usage Partners Additional information None Free . shopping.co.ktf.kr . Called Bank On.com/eng/ . as well as pay transportation fares through their mobile phones. LG Telecom In order to use BankOn mobile service. a financial chip should be installed in an exclusive mobile phone enabled to be installed with the chip.

transportation. Mobile remittance NFC M-Payment For mobile banking: a 3-tier security system using PIN numbers. Moneta Bank is a mobile financial service that allows you to complete various financial or banking transactions as you would with a cash card. membership and cash cards. transportation card and membership card. e-cash. The Moneta IC chip is attached to a mobile phone and has post payment transportation card functions for use with mass transit in Korea. Type of service Type of technology Domain Secured through Mobile POS.sktelecom. Moneta also offers users the individually-tailored services and advice of financial experts. Moneta provides a wide diversity of useful finance-related content and information on stock trading. One single chip handles all the functions of a credit card. Cost for usage Partners Additional information SK telekom: Moneta and M-bank services The Moneta card is a service that enables you to conveniently and safely pay for items and services by means of a chip attached to the cell phone that contains all the functions of credit. integrated. participants will be issued with a Nokia 3220 phone pre-programmed with their regular Maybankard Visa Wave card information. financial investment and insurance. It operates as a standard mobile phone connected to the Maxis network.Mobile payment services and pilots Moneta www. but with the built-in Visa Wave function.South Korea Short description As a wired and wireless.161 . credit card or e-cash by means of a mobile phone equipped with an IC chip. Tesco Visa Wave Trial South Korea Short description In the pilot. account numbers and security card information provides extra safety. it .com . total financial service that can be conveniently used via the web or mobile phone.

To address security concerns. UbiTouch users will be able to check account balances. with five issuers and four acquirers of Visa Wave transactions Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS NFC M-Payment PIN (not always needed) User: none. . It is a one-chip solution enabling access to multiple banks. LG Card is South Korea’s biggest card issuer. Visa Wave is EMV-based and uses the strongest EMV authentication . Motorola Banks have been issuing combined payment and contactless cards for several years. merchant: credit card charge Tesco. transactions only work when the Mobile Visa Wave phone is in close contact with a terminal. and one in four Visa cards In Korea has a transit application. Among results to date are a 27% higher activation rate.000 cards. Additionally.ktf. and also make deposits and withdrawals. building on the existing contactless platform.Mobile payments 2010 . ensuring that cardholder data cannot be intercepted between card and terminal. except Shinhan Bank. Manners says. LG Card. 9% increase in POS spending and a reduction in dormant merchants. Subscribers can withdraw money by touching their mobile phone to one of the 39.162 can also be used to wave and pay at Visa Wave merchants.com/eng/ – South Korea Short description Korean operator KTF will launch its UbiTouch mobile banking service. Ubitouch is connected to the user’s credit card.for all transactions.500 outlets and 160. Initially.dynamic data authentication (DDA) . the service will be available for all seventeen domestic banks. Samsung. make money transfers. KTF Ubitouch Mobile Banking http://english. Mobile Visa Wave payment in Malaysia combines NFC (near field communications) with Visa Wave contactless card technologies.000 ATMs on which the UbiTouch mark is shown. which amounts to 2.

Customers can check in and check out using NFC. Type of service Type of technology Domain Secured through Cost for usage Mobile Banking Internet M – Payment PIN None charged by MNOs. LG Telecom. M-Delivery PIN (not always needed) User: none. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile ticketing NFC M-Order. The Taiwanese government commissioned the pilot. Registering account information is found into an USIM chip built into mobile phones and users secure money transfers and cash withdrawals using passwords. which includes the world’s first MasterCard PayPass chip combicard (combination of a contactless card and normal card).163 . Kaohsiung Transport Launched in October 2005. It requires an application download on the mobile phone. . SK Telecom. merchant: credit card charge MasterCard. Banks: All South Korean domestic banks except Shinhan Bank KTF has plans to further increase use to global markets in accordance with the Bank of Korea’s regulatory-standards approval. South Korean operators SK Telecom and LG Telecom also plan to adopt the same service soon. Partners Additional information m-Ticketing Transportation Kaohsiung Taiwan Short description The mobile ticketing TaiwainMoney Card is an e-ticketing card. Use is subject to normal charges from financial institutions. Taiwanese government. Ubitouch is the first one-chip multi-banking system.Mobile payment services and pilots The system uses an ID-sensor. Download of the application is free MNOs: KTF.

SMS alerts can be sent to inform the client when a money transfer is completed. Moreover.tmbdirect. Kasikorn Bank. Mobile POS WAP/Internet and IVR M-Payment PIN Free for consumers MasterCard.mpay. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance. electricity bills and mobile phone bills. as well as credit card or direct debit. TMB Bank's ATMs or branches nationwide.com . It allows its clients to pay for products and services using mobile wallet mCASH. online music.Thailand Short description Advanced mPay offers mPAY.com. TMB’s savings and current account holders may apply for TMB M-Banking through tmbdirect. clients can view account summary that dates back as long as nine months as well as monitor their accounts.co. a mobile payment system that enables the clients to pay bills. TMB M-Banking users benefit from the bank's two-factor authentication systems.Mobile payments 2010 .th/web/CT_what_general.164 Advanced MPay www. Bangkok Bank. At the user’s request. . and games. which require 128-bit SSL encryption and a special security system for mobile phones to ensure full encryption during usage. Visa. TMB M-Banking clients can pay bills for various services and products such as credit card. buy movie tickets.Thailand Short description Through TMB M-Banking. TMB M-Banking www.html . Bank of Asia Advanced MPay is a 70:30 joint venture firm between the Thai cellular market leader Advanced Info Service and Japan’s NTT DoCoMo. Other features include cross-account and cross-bank money transfers. The application is free.

kasikornbank.Thailand Short description Visa and Thai Bank Kasikornbank participate in a mobile payments trial using Nokia's 6212 NFC-enabled handhelds in Thailand. The service enables bank users to upload their Visa accounts onto the Nokia 6212 handset which contains Visa’s payWave contactless application.Mobile payment services and pilots Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance WAP/Internet M-Banking 2 factor authentication No charge to the consumer. Purchases will be charged directly to the customer’s Kasikornbank Visa credit card account. This will allow Kasikornbank customers participating in the trial to make purchases at more than 1. coupons and direct marketing. Type of service Type of technology Domain Secured through Cost for usage Partners Additional Mobile POS NFC M – Payment 4 – digit PIN Free during trial period (until 30 June 2009) Visa. Industrial Bank. Nokia . merchant pays an unknown fee Uno Bank.165 .000 payWave merchant locations in Thailand.com/kcyber/login. the Visa payWave platform offers over-the-air personalisation. Kasikornbank. On top of contactless payments. The Visa payWave-enabled transactions are protected with the same security layers used for all Visa transactions. Visanet The service was launched in October 2008 Kasikornbank Visa trial https://ebank.html . Clients will be able to make mobile payments by waving their mobile phone over the Visa payWave contactless readers at the point-of-sale (POS).

with nine banks and two of the country's three mobile operators already on board.Mobile payments 2010 . BKM will act as the Trusted Services Provider.166 information Bankararasi Kart Merkezi Turkey Short description Turkey's national card switch and clearing centre BKM (Bankalararasi Kart Merkezi . Turkcell Turkey Short description Turkcell and Garanti Bank have launched on January 16. pilot participants pay no fees Bank: nine Turkish banks MNO: two of the three Turkish MNOs Trusted third party: BKM Additional information The trial is the second NFC trial in Turkey. A contactless MasterCard PayPass credit card application is stored on the SIM card as a secure element. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile POS NFC M-Payment SIM Unknown.Interbank Card Center) is planning a January launch for a year-long pilot of an independent near-field communication (NFC) infrastructure. but the first to aim at interoperability between different banks and different mobile network operators. Venyon is responsible for loading and updating the application and user data on the SIM card via secure OTA services Type of service Type of technology Mobile POS NFC . 2008 a Near Field Communication (NFC) trial for mobile payments.

Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance WAP/Internet M-Banking Username/password None None The service was launched on October 27 2008 Du and Dubai First NFC trial United Arab Emirates Short description In May 2009 the two parties started a six-month NFC trial in Dubai.html .ameinfo. Some 3.000 merchants already have a contactless card terminal and are also able to accept mobile NFC payments.com/173078. some 100 Turkcell and Garanti employees and customers will be provided with an NFC-enabled mobile phone. using username/password. The adjusted online banking website is now available via mobile internet. Venyon. The log-in procedure is similar to online banking. The service is a first in the UAE. Giesecke & Devrient Additional information In the trial.United Arab Emirates Short description Dubai bank mobile banking allows Dubai Bank internet banking customers to do their online banking on their mobile telephones. pilot participants pay no fees Bank: Garanti Bank MNO: Turkcell Card: MasterCard Technology: E-Kart. Dubai Bank Mobile Banking www. Consumers link their credit card to their NFC enabled .167 .Mobile payment services and pilots Domain Secured through Cost for usage Partners M-Payment SIM Unknown.

The service comes on the heels of an upgrade to its I-banking application. . The parties expect to subsequently launch it commercially.United Arab Emirates Short description The service works with all mobile phones and enables users to view bank account and credit card details.html .ae/personal/home/en/index. transfer funds and top-up mobile phone credit. The bill payment system enables customers to pay their Etisalat bills directly from their debit or credit cards. incorporating additional partners. Bank: Dubai First Mobile payments NFC Mobile payments Standard Chartered Mobile Banking www.168 phone and can make payments at 250 locations at The Walk shopping promenade. Existing I-Banking customers can use their username and password to access the mobile banking service.standardchartered. Also. the bank recently introduced and IVR self-service and automated bill payment system with telecommunications operator Etisalat. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile banking WAP/Internet and IVR M – Payment Username / Password None MNO: Etisalat The service is only available for Internet-enabled mobile phones and can be seen as an add-on to the already existing internet banking services the bank offers. among others. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information MNO: Du.Mobile payments 2010 .

software widgets will allow users to purchase movie and flight tickets.mashreqbank. While making payments. With PayMate. the amount will be charged directly to a customer's credit card or bank account (in the case of PayMate registered users). To use the service. Platform: PayMate . payments are authorised using a 4digit PIN chosen by the user.com .169 . Mashreq bank customers can either insert their card details on the mobile application or enter the PayMate PIN. With each payment. Moreover. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile POS WAP/Internet M – Payment 4 digit PIN and IVR None during trial Bank: Mashreq Bank.United Arab Emirates Short description UAE-based bank Mashreq has launched a mobile payments service in the UAE with Indian mobile commerce company PayMate. The service’s security is ensured through a 2-factor PIN authentication over interactive voice response (IVR) and banking grade data security (PCI-DSS 1. Mashreq bank clients will need to make a onetime registration to link their existing bank accounts or credit card accounts to their mobile number.Mobile payment services and pilots Mashreq Paymate Banking www.2 certified). The service enables clients to use their mobiles to purchase products from retailers (POS or online) as well as pay their utility bills.

This technology can enable faster and . Users can transfer money. allowing them to use iPhone or any mobile device with an SSL-capable browser. which will see Nab Visa credit card details securely loaded onto a Telstra SIM. but not necessary.com.Australia Short description Bank of Queensland (BOQ) has made their online banking portal available for mobile phone users. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance WAP/Internet M-Banking.5 Australia Mobile Queensland www.Mobile payments 2010 . making a purchase will mean holding their mobile against a reader in a shop.boq. Telstra. pay bills. vendor of Internet and mobile banking systems as well as loan origination processing systems.170 7. authorise payments. M-Payment Username/password None Sandstone The service was introduced in September 2007. The use of a token is recommended.au .telstraenterprise. The mobile banking solution is from Sandstone Technology (North Sydney).com – Australia Short description Contactless mobile payments is the first Australian mobile application of NFC. Very little data is physically transmitted across the mobile network. Visa www. The solution features efficient coding and compressed file sizes for fast response time. For consumers.mobi to access the online banking account on the mobile phone. then the payment is automatically loaded onto their Nab Visa credit card account. view transaction history. Mobile phone users surf to boq. No personal details are stored on the customer's mobile device. NAB.

Type of service Type of technology Domain Secured through Cost for usage Partners Mobile POS NFC M-Payment SIM Free for pilot participants MNO: Telstra Financial institutions: Visa. it could replace all plastic cards including loyalty. . The system was inaugurated in December in Yaoundé by Express Union.6 Africa Mobile Money Cameroon Short description Mobile Money has partnered with money transfer operator Express Union Cameroon to launch a mobile payment platform in Cameroon.Mobile payment services and pilots easier payments which can mean less time at the checkout. The network is based on a central service which receives data from electronic payment terminals located in service partners’ outlets. The service allows mobile phone customers to transfer money and pay bills. National Australian Bank Additional information The proof of concept trial which consists of approx 250 participants will encourage the use of Contactless Mobile Payments to make purchases under the value of AUD 35 around the Docklands area. Contactless Mobile Payments are already being used and trialed overseas as part of the GSM Association (GSMA) initiative and. ticketing and credit cards. 7. The participant’s mobile phone will be fitted with Contactless Near Field Communications (NFC) technology and the SIM loaded with a NAB Visa card application. Telstra in partnership with NAB and VISA have launched this proof of concept trial in Melbourne. as part of this. companies that provide cash for fund transfers and other physical outlets.171 . This Australia first trial encourages participants to explore the world without a wallet or purse – potentially. Mobile Money is available through a network of partners including micro-finance institutions.

and only available upon opening an account in Ghana. Zenith Bank. pay bills.textnpay. The txtNpay wallet is an electronic stored value account. Kasapa. Customers fund the wallet by buying txtNpay electronic cash at a partner outlet or making a transfer from their bank account.Mobile payments 2010 . and purchase goods and services. check their bank balance.net – Ghana Short description Txtnpay is a mobile phone-based payment system that enables its users to send money to anyone with a mobile phone (in Ghana for the time being. fees apply for opening an account as well as making a transaction. The exact fees are not disclosed. txtNpay works with any mobile phone and mobile operator in Ghana. but there are plans to expand abroad). First Atlantic Merchant Bank. Type of service Type of technology Domain Secured through Cost for usage Mobile Remittance SMS. Every transaction is secured with a 5-digit PIN. OneTouch. MTN Partners . ADB Bank MNO. Brand owner: Africaxpress Financial. buy pre-paid airtime.172 Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance SMS M – Payment Identification at cashing point Not disclosed yet Express Union Cameroon txtNpay www. WAP/Internet M – Payment 5 digit PIN Next to MNO-dependent SMS and data exchange charges. Tigo.

Mobile payment services and pilots Additional information TextNpay plans on making international P2P money transfers out of Ghana available to consumers in due time. while BNP Paribas’ Ivory Coast subsidiary BICICI is in charge of issuing and guaranteeing the electronic money. make person-to-person money transfers. P2P money transfers into Ghana are already available. Orange Ivory Coast handles the services’ platform and marketing. top-up their airtime credit with up to XOF 10.orange. Orange Money www. Orange customers can deposit and withdraw up to XOF 100.ci/omoney – Côte d’Ivoire Short description Orange Money is a pre-paid wallet. customers have to open an Orange Money account at a accredited Orange agent. Mali and Senegal are the first to follow. For a complete overview of fees: www. Mobile banking.24) and pay bills.which is activated for free without requiring any minimum deposit.000 to 3. Mobile remittance SMS M – Banking & M – Payment .php Partners MNO: Orange Telecom Financial Institution: BNP Paribas (BICICI branch) Additional information Orange plans to roll out this service to other African countries. Users do not need bank accounts to subscribe to the service.ci/omoney/cashinout. Type of service Type of technology Domain Secured through Cost for usage The deposit of money has no fees attached to it. In order to use the service.000 XOF for withdrawals/transfers up to XOF 100.000 (EUR 152) from the Orange Money account.orange.173 . costs are 200 XOF for withdrawals/transfers up to XOF 2. managed on the mobile telephone. To withdraw money and transfer money.000.000 (EUR 15. With Orange money.

account holders. the following services are available: account balance enquiries funds transfer order of statements stop cheque or payment instruction utility bill payments loan approval notification Type of service Type of technology Domain Secured through Cost for usage Mobile remittance SMS M-Payment PIN Transfer from EBK account to EBK account: KES 50 (EUR 0. .00) Partners Additional information Safaricom (Vodafone) Launched in September 2008. Equity Bank Kenya has 2.Small business owners.6 million customers who have 4.50) Transfer from EBK account to other bank’s account: KES 150-200 (EUR 1. The target group is any of the clients with a phone who are looking for convenient banking .Mobile payments 2010 . Via Eazzy 24/7.co. Customers can also top up their mobile phone with the new Equi-sms banking Top up Service.ke/ . non-account holders looking for convenient access to their bank account.5 million accounts countrywide.50 – EUR 2. individuals.Kenya Short description Sms Banking allows customers to access limited services via the mobile phone.equitybank. Safaricom (owned by Vodafone) is partner in both the M-PESA initiative and in this Eazzy 24/7 initiative. The infrastructure of this initiative is based upon the M-PESA infrastructure.174 Eazzy 24/7 www.

co-opbank. In December 2008. request for mini statements.ke/m-pesa . M-Banking has become very popular with customers.safaricom.co. Safricom announced an extension of the service with UK-Kenya remittances in cooperation with Western Union. Since its inception in 2004.ke/Main-Site/Home/Personal-Banking/Electronic-Banking/MobileBanking. buy Safaricom prepaid airtime and manage the M-PESA account.175 .co.Kenya Short description Safricom offers an SMS-based payment and money transfer service based on SMS and pre-paid accounts. Through M-PESA a user can deposit or withdraw money. make utility payments and receive automatic salary alerts when cash enters their accounts.000 customers as subscribers.– Kenya Short description M-Banking is an SMS-based telephone banking service developed to allow our customers enquire their bank account balances. transfer money to another M-PESA customer or send money to a non M-PESA customer.Mobile payment services and pilots Cooperative Bank of Kenya mobile banking www. Type of service Mobile remittance . This product allows you greater accessibility and convenience in running your account by bringing all these services at your finger tips. and today counts in excess of 200. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information M – Payment 4 digit PIN Equal to normal banking fees Mobile Banking SMS M-PESA www. purchase air time.

Mobile payments 2010 .000 (EUR 354). A user can have up to KES 50. Once registered. on any network. 2007 in Kenya by Vodafone's Kenyan subsidiary Safaricom. Customers can also use their MPesa account balance to buy goods and services. but the recipient need not be a subscriber or a bank account holder. Partners MNO: Safaricom.30) for a transfer between KES 100 (EUR 1. It is aimed at mobile customers that do not have a bank account. enabling person-to-person money transfer instantly over large distances.04) for a transfer between KES 100 and KES 35. and can only be used inside Kenya. and charges are levied on a pay-as-you-go basis.01) and KES 35. download or withdraw cash at Safaricoms re-seller airtime distribution agents.000. allowing Kenyans overseas to send money home quickly and much more cost effectively than most alternative means. M-PESA was launched in February.000. a customer can send funds to any other phone number.76) and KES 400 (EUR 4. Sending money to an M-PESA user costs KES 30 (EUR 0. or for topping up airtime. for international remittances: Western Union.25) and KES 170 (EUR 1. Only Safaricom subscribers can send money by M-PESA. The receiver gets a text message that can be taken to a re-seller agent and cashed in.72) with the size of the withdrawal varying between KES 100 and KES 35.176 Type of technology Domain Secured through Cost for usage SMS M-Payment PIN M-PESA contains the following charges: There are no charges for depositing cash into an M-PESA account. Withdrawing cash costs between KES 25 (EUR 0. with no minimum balance. Additional information . Sending money to a non-M-PESA person costs between KES 75 (EUR 0.000 (EUR 504) in their M-PESA account. It comes with a full transaction tracking and reporting service and anti money laundering measures and is being developed to allow international use for remittances. Bank: Citigroup.

splash – Kenya. the bank’s customers have to physically register with the bank. enquire on FX rates. Bank: Standard Chartered Zain M-Wallet www.com/ke/personal-banking/electronic-banking/m-banking/en/ Kenya.177 . Tanzania.Mobile payment services and pilots Standard Chartered M-Banking www. The service is also available to customers using international roaming and transactions will be limited to a single registered mobile number for security purposes.standardchartered.com/muse/obj/portal. pay utility bills. the service is only available to the Safaricom and Zain subscribers. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile banking USSD M – Payment PIN Free of charge MNO: Safaricom. top-up their mobile phone balance and request a cheque book. transfer funds between personal accounts and nominated accounts. Currently. view a mini bank statement for their last 3 transactions. Uganda Short description Mobile operator Zain partners with international banks including Citigroup and Standard Chartered Bank to launch its Zap mbanking in Kenya. The pilot project will replace Sokotele. Tanzania Short description The service allows bank customers to check their bank balance. change their PIN. Tanzania and Uganda. Zain’s previous money transfer service which was in operation in several East African . Zain. The service was also lauched in Tanzania in February 2009. In order to use the service. mBanking is based on the Unstructured Supplementary Service Data (USSD) standard for transmitting information over GSM signaling channels. request bank statements.zain.

Sierra Leone Short description Via Mi-Pay's online and mobile international remittance service. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile Remittance SMS M – Payment. M-Delivery Username – password Opening account is free of charge. top up airtime account or top up someone else's account as well as manage their bank accounts. Zain enables customers to use their mobile phone to pay for goods and services. Standard Chartered. transfer and receive money to and from their bank accounts. Additional information Mi-Pay Sierra Leone www. The deals follows the launch of Mi-Pay’s mobile money transfer service in Sudan.com . Banks: Citigroup. send money to friends and family. according to new regulations imposed by the Central Bank of Kenya.178 countries. The service precedes the anticipated announcement of an East African mobile banking deal. other fees not disclosed MNO: Zain. Technology: Oberthur Technologies.Mobile payments 2010 .mipay. which is being rolled out by agent-based Saraf Mobile across North Africa. Type of service Mobile remittance . pay electricity bills (at present only in Kenya and Tanzania). Uganda and Tanzania. Customers will be able to send credit to other Zain customers across Kenya. customers in Kenya are allowed to send and receive between KES 50 and KES 35. withdraw cash.000 up to 25 times in a day. The same daily transaction limit applies to Safaricom’s MPesa money transfer service. customers in the Sierra Leone corridor will be able to use their mobile phone or the web to send or receive money payments to or from friends and relatives abroad. With Zap.

Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance WAP/Internet M-Payment User PIN Free for customer. merchant fee not disclosed by FNB Internet Solutions. When Cell Pay Point.000 account holders Customers who won’t be charged bank fees for goods purchased using Cell Pay Point. and the purchase is confirmed by the handset without disclosing any banking or personal details.South Africa Short description Customers registered for FNB's cellphone banking can use Cell Pay Point to purchase goods online directly from any of their transactional accounts. Consumers will have to wait for broad access.Mobile payment services and pilots Type of technology Domain Secured through Cost for usage Partners Additional information SMS M – Payment Identification upon receipt of money None during trial Platform: Mi-Pay Cell Pay Point www. FNB’s online payment solution. the vendor displays a dial string which the customer dials.179 .za .co. FNB The service started in July 2008. as the Cell Pay Point solution requires vendors to sign up with the bank before the service is available on their website. FNB has 700.fnb. . The customer is authenticated by their mobile PIN. is chosen as the payment mechanism. Users can use Cell Pay Point on any of the registered merchants' websites.

Type of service Type of technology Mobile remittance WAP / Internet .html .Mobile Money is a full bank account. MobileMoney offers the following payment features: P2P money transfers. marketing and distribution.24). but with a zero credit limit.co. M-Banking SIM Bill payment and money transfers to other banks accounts generate transaction fees of ZAR 3 (EUR 0. A client is offered an option of two cards: a MobileMoney debit cash card or MTN MasterCard functioning as a credit card. certain municipalities and Telkom. Prepaid airtime can be purchased for other users and for users on other networks.za/site/MTNBanking/index2. authorising debit orders. The MTN MobileMoney account is a fully functional bank account integrated into Standard Bank’s systems and thus into the national payments system (NPS). Airtime or electricity purchased is free of charge. MTN Banking consists of two components. It can be managed remotely via Internet or Mobile. MTN banking is developed by MNO MTN and the Standard Bank. and is operated as a joint venture between Standard Bank and MTN.mtnbanking. which allows for internet operability. and its functionality accessed through the use of an MTN SIM card. MobileMoney is a transactional account. making and receiving payments to and from any bank account in South Africa.180 MTN banking www.Mobile payments 2010 . in-store payments.South Africa Short description MTN Banking is a division of Standard Bank. MTN MobileMoney and MTN Credit Card. MTN is the primary service provider. initiating stop orders. responsible for account opening. Domain Secured through Cost for usage Partners Additional information . MTN banking is codeveloped by mobile operator MTN and the Standard Bank. buying prepaid airtime and electricity. account payments to various bankdefined beneficiaries.

co. Capitec Bank Only one account can be stored on one mobile phone. buy airtime and pay medical bills. 2009: Receive payment ZAR 0. POCit allows subscribers to receive.Mobile payment services and pilots POC it www.pocit.000 (EUR 153) free. or link their bank account or credit card for full SWAP Wallet functionality. Recently (January 2009) POCit added POCit Elect to its service offering.za – South Africa Short description POCit is a personal payments tool that allows consumers to make payments via their credit card using their mobile phone.181 . enabling clients to make donations to selected charities without a fee. is faster than SMS and allows for real time interactive communications between customer cellphones and the SWAP system.02) Make payment: Up to ZAR 2. The use of multiple POCit accounts is not allowed.01) Request payment: ZAR 0. Type of service Type of technology Domain Secured through Cost for usage Mobile remittance WAP/Internet M-Payment Login name and PIN Until December 31. then 2% Partners Additional information Visa.10 (EUR 0.co. Mastercard. .za – South Africa Short description SWAP uses the USSD phase 2 mobile network protocol as its preferred method of facilitating transactions and communicating with customers. request. Users can add funds to their wallet with an electronic fund transfer.30 (EUR 0.swapmobile. pay money. SWAP Mobile is has wallet functionality. SWAP Mobile www. 2008 – free From January 1. USSD 2 is supported by all South African cellular operators and GSM cellphones.

52) Batch transfer fee (every time the merchant wants his accumulated credit to be transferred to his bank account): ZAR 5 (EUR 0.05 per email or ZAR 0.Mobile payments 2010 .38) Transaction fee: 3.182 Type of service Type of technology Domain Secured through Cost for usage Mobile remittance USSD M-Payment PIN Free for consumer.za . merchant pays the following fees: Activation of account ZAR 20 (EUR 1. transactional bank account that uses cell phones for making person-to-person payments. Wizzit also offers an internet banking facility and a credit card for purchases in the formal retail sector Mobile remittance SMS M-Payment PIN Wizzit does not charge a monthly administration fee as fees are charged per transaction. Partners Additional information The company’s target for next year is to secure 10 percent of the market by the end of the year.wizzit.South Africa Short description Wizzit offers a low cost. a so-called pay-as-you-go model.e. i. similar to the model employed elsewhere in the developing world..co. South African Bank of Athens Wizzit offers a low cost transactional bank account that uses cell Type of service Type of technology Domain Secured through Cost for usage Partners Additional . transfers and prepaid purchases.(ZAR 0.20 per SMS) which can be avoided by choosing to receive the notifications in the online portal. to be processing 10 percent of payments made to businesses in South Africa by end-2009.5% There are some notification fees. Wizzit www.

55) for first ZAR 100 (EUR 8.co.00 (EUR 0. purchase airtime. make inter-account transfers. who are members of the local community and can communicate with customers in their own language. mobile WAP internet and USSD). The most popular type of Cellphone Banking transactions are balance enquiries.90 (EUR 0. and has positioned itself as a virtual bank. Cellphone Banking Absa www. Cellphone Banking allows clients to load beneficiaries and make payments. USSD M – Payment 4 digit PIN Transaction fees: ZAR 6.absa.za – South Africa Short description Absa was the first South African bank to introduce Cellphone Banking services in the year 2000. It is accompanied by a Wizzit maestro debit card for making payments in the retail market. view balances and statements.00 (EUR 3. Wizzit defines its target market as the unbanked and under-banked population of South Africa. Type of service Type of technology Domain Secured through Cost for usage Mobile Banking SMS. WAP/Internet. ZAR 1.00) Partners Additional Over the last few years there has been a surge in uptake. send notices of payments. with a maximum of ZAR 35. Absa’s Cellphone Banking services are provided across three different technological platforms (secure SMS.16) for every next ZAR 100 or part thereof. transfers and prepaid purchases. with up . Clients open accounts through one of 1400 ‘Wizzkids’.183 .61) . catering for different customer segment needs.Mobile payment services and pilots information phones for making person-to-person payments. and make cardless ATM payments using Absa’s CashSend facility. It operates without branches. mini-statements and prepaid top-ups.

Saraf Mobile Sudan Short description Saraf-Mobile offers people in Sudan the opportunity to transfer money immediately from one recipient to another irrespective of their location. securely and quickly. 40. Saraf Mobile’ also creates a new authorised cash channel for both the ‘banked and unbanked’. Financial service solutions: Isys The new pan-Arab service is the first phase in a planned roll-out which will cover 22 countries within the Middle East and North Africa. Platform: Mi-Pay. Individuals can go to a ‘SarafMobile’ agent to transfer money easily. Additional information .000 SMEs use Absa’s Cellphone Banking. Absa claims to have 4 million clients on its mobile banking service. Type of service Type of technology Domain Secured through Cost for usage Partners Mobile remittance SMS M – Payment PIN Not disclosed MNO: Saraf Mobile.184 information to 5000 new clients registering for Cellphone Banking each day. All that’s required to make a transfer is the recipient’s mobile phone number.7 million logons to Absa’s Cellphone Banking services each month. People can send money to family and friends. the recipient is advised same-time via SMS to go to their local “SarafMobile” agent to collect the transferred cash. businesses can receive payment direct from customers’ mobiles. There are 1.Mobile payments 2010 . and financial institutions can target and serve the huge mobile consumer base that exists within the region.

buy fuel. This makes Celpay the single biggest distribution network available in Zambia. South Africa Short description Mukuru is an online storefront that can be accessed by internet or phone. Celpay Zambia expects to reach the US$1 billion mark by 2010. The future plans of Celpay include expansion into Zimbabwe and Kenya. Tanzania and Democratic Republic of Congo (former Zaire) to make person-to-person payments via SMS. 6 major banks and recently launched a partnership with Zambia Postal Services Corporation which has over 200 post offices and postal agents. Customers can load their wallet by paying a Celpay agent and can send it to benificiaries. Mukuru. Celpay has an independent distribution network which comprises of 100 agents. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile Remittance SMS M – Payment 4 digit PIN Depends on Celpay is currently handling and processing transactions worth K100 billion (or US$25.com .000.000) per month from payments made by individuals and corporates for goods and services.R.com www.Zimbabwe. pay for subscriptions or top up a friend or relative’s mobile .mukuru.celpay. It is a quick. easy way to do money transfers. who can retrieve the money in cash from Celpay agents. Congo Short description Celpay enables citizens of Zambia. Tanzania and D. In Zambia.com – Zambia.Mobile payment services and pilots CelPay www.185 . Celpay is tried and tested and US$500 million worth of transactions were processed in the last five years.

before redeeming the voucher. So about 10% of the transferred sum can be regarded as remittance fee.Mobile payments 2010 . Monitise Type of service Type of technology Domain Secured through Cost for usage Partners . but there are always member stations within the Harare city limits.efulusi. manage a bank account. Mobile Banking. Mukuru then will transfer the money to the intended recipient the next day via a voucher. but unfavourable exchange rates with 15% margin. UK customers can sign up and transfer money to Mukuru’s bank account. If someone wants to redeem the SMS at the Point of Sale.186 phone. transfer funds and also to make payments through mobile networks. It’s a UK – Zimbabwe/South Africa remittance service. about 10% higher than ‘normal’ exchange margins. Cost for usage Partners Additional information E-Fulusi Uganda http://www.tz . Malawi and Zambia. None as such. banks and mobile handsets. delivered on the recipient’s mobile telephone. Mukuru. Mobile Remittance SMS M – Payment PIN Not disclosed Technology: E-Fulusi.com The participating petrol stations vary from month to month.co. Type of service Type of technology Domain Secured through Mobile remittance SMS M-Delivery Passport.Uganda Short description Monitise will integrate its mobile money manager with E-Fulusi services to offer users in East Africa a service which allows them to save money. he or she must be identified through a passport by the shop’s employee. deposit and withdraw cash. The system plans to launch similar services in Kenya.

Mobile payment services and pilots Additional information Monitise has recently been awarded USD 1. MTN Mobile Money is available to all MTN banked or unbanked subscribers. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile Banking. MTN has partnered with local banks from each of the 5 markets in order to ensure that its MMT services are fully compliant with financial services regulations. Guinea. Monitise East Africa will initially offer services in Uganda with headquarters in Kampala.000 (EUR 1.Uganda. MTN Mobile Money is a SIM-based version of Fundamo’s Mobile Wallet Solution version 3. Guinea Bissau. In due course the service will expand into neighbouring countries. MTN’s service MTN Mobile Money allows MTN subscribers to send money.5 million representing funding by the Africa Enterprise Challenge Fund (AECF) to deliver its service in East Africa. Guinea. Benin. Ethiopia. .98) and UGX 1 million (EUR 398) to another person. it allows users to send money to people which do not have MTN SIM cards or mobile phones via a network of agents in their country. Mobile Remittance SMS M – Payment PIN Free during the pilot.com . Democratic Republic of Congo.1. Rwanda. Bank: Standard Bank Uganda. Kenya. Liberia Short description Telecommunication services provider MTN Group offers mbanking trials in Benin. Congo Brazzaville. Technology: Fundamo MTN Uganda Mobile Money users are allowed to transfer amounts between UGX 5. Guinea Bissau. Congo Brazzaville. The move comes after the company launched its Mobile Money Transfer in Uganda following the completion of a 5-month trial. buy airtime and pay bills using their mobile phones. commercial fees not yet disclosed MNO:MTN.187 . including Burundi. MTN claims to have 600 agents where users can transfer and withdraw money. Tanzania and Zambia MTN MobileMoney www.mtn. Liberia and Uganda. Besides enabling money transfers between MTN subscribers.

money transfer.188 Bank a billion www. Using mobile technology to deliver mobile microcredit services overcomes previously limiting restrictions of space and time by using existing infrastructure to give even the most impoverished to access financial services.World Short description Bank a billion is an initiative by Grameen and Obopay to serve a billion unbanked people by 2018. This includes access to savings. payments and micro-credit. The potential for immediate and broad global impact on the problem of financial exclusion is vast. By 2018 the world’s poor will benefit fully from mobile banking services because everyone with a mobile phone will have access to affordable financial services that empower their life and work. Type of service Type of technology Domain Secured through Cost for usage Partners Additional information Mobile remittance SMS M-Banking Not decided yet Not disclosed yet Grameen Bank. .org . Obopay At the confluence of the un-banked and mobile phone lies an unprecedented opportunity to overcome one of the most crucial issues we face today. bankabillion.Mobile payments 2010 .

Annexes .

ANSI The American National Standards Institute is a private non-profit organisation that oversees the development of voluntary consensus standards for products. to send voice. . The organisation also coordinates U. CDMA Code division multiple access (CDMA) is a channel access method utilized by various radio communication technologies. The consumer is the end-user of a product or service. It was the primary analogue mobile phone system in North America (and other locales) through the 1980s and into the 2000s. standards with international standards so that American products can be used worldwide. AMPS Advanced Mobile Phone System (AMPS) is the analogue mobile phone system standard developed by Bell Labs. Consumer A consumer is an individual or household that use goods and services generated within the economy.5G / 3G technology of mobile telecommunications standards that use CDMA.S. and constitutes the last element in the production-consumption chain of goods and services. and signalling data (such as a dialled telephone number) between mobile phones and cell sites. ATM An Automated Teller Machine (ATM) is a computerized telecommunications device that provides the customers of a financial institution with access to financial transactions in a public space without the need for a human clerk or bank teller. processes. and officially introduced in the Americas in 1983 and Australia in 1987. that use CDMA as their underlying channel access methods. a multiple access scheme for digital radio. As of February 18. and personnel in the United States. It should not be confused with the mobile phone standards called cdmaOne and CDMA2000 (which are often referred to as simply ‘CDMA’).Annex I: Glossary 3GPP The third generation partnership project (3GPP) is a collaboration of groups of telecommunications associations. CDMA 2000 CDMA2000 is a hybrid 2. 2008. data. to make a globally applicable third generation mobile phone system specification within the scope of the International Telecommunication Union. services. systems. Carriers in the United States were no longer required to support AMPS and companies such as AT&T and Verizon have discontinued this service permanently.

Germany. The name EMV comes from the initial letters of Europay. Easy Sell An easy sell is an innovation that only differs slightly from its precursor. ETSI ETSI is short for European Telecommunications Standards Institute. Ecosystem Term derived from biology. European Commission The European Commission – formally the Commission of the European Communities – is the executive branch of the European Union. .take place.Annex I: Glossary Context or Transaction Context The context or transaction context is the total of situational circumstances in which each of the three processes of the transaction – agreement. payment and delivery . a natural unit consisting of different elements in an area functioning together with other factors of the environment. The central bank is the entity responsible for the monetary policy of a country or a group of member states. Also the method of using the innovation is similar or almost similar to using the product or service it is supposed to replace. Europay International SA was absorbed into MasterCard in 2002. upholding Union’s treaties and the general day-to-day running of the Union. sometimes controlling subsidized loan interest rates and acting as a lender of last resort to the banking sector during times of financial crisis are added to this. ETSI is an independent non-for-profit standardisation organisation of the telecommunications industry – equipment makers and network operators – in Europe. with worldwide projection. European Central Bank The European Central Bank (ECB) is the Central Bank of the Euro currency area. under names as IC Credit and Chip and PIN. the three companies which originally cooperated to develop the standard. Its primary responsibility is to maintain the stability of the national currency and money supply. EMV EMV is a standard for interoperation of IC (or Chip) cards and IC capable point of sale terminals and ATM’s. IC Card systems based on EMV are being phased in across the world. implementing decisions. The body is responsible for proposing legislation. for authenticating credit and debit card payments. The ECB was established by the EU in 1998 with its headquarters in Frankfurt. ETSI has produced standardizing the GSM cell phone system and the Tetra professional mobile radio system. JCB joined the organisation in December 2004. MasterCard and Visa.191 .

asset management firms. enhancing their value to individual customers while creating new business opportunities for operators as their suppliers. Should the yield curve become inverse. Typical platforms include a computer’s architecture. credit unions. It specifies how much one currency is worth in terms of another. Its primary responsibility in recent years has been the implementation of SEPA. stock brokerages.192 European Payments Council The European Payments Council (EPC) is the decision-making and coordination body of the European banking industry in relation to payments. operating system. and similar businesses. 180 manufactures and suppliers support the association’s initiatives as key partners. Financial institutions provide a service as intermediaries of the capital and debt markets. service or idea that is perceived to be new by its adopters Long Hauls A long haul is an innovation which differs significantly from its precursor. Common types of financial institutions include banks. FI or Financial Institution A financial institution acts as an agent that provides financial services for its clients or members. Such is the primary means for depository institutions to develop revenue. firms in this arena will offer additional fee-generating services including securities underwriting. Innovation An innovation is a good. Global Platform A global platform describes some sort of hardware architecture or software framework that allows software to run on a global scale. in need of those funds. The primary goals of the GSMA are to ensure mobile phones and wireless services work globally and are easily accessible. Financial institutions generally fall under financial regulation from a government authority. FX rate FX rate stands for foreign exchange rate – also known as forex rate or exchange rate. GSMA The GSM association (GSMA) is the global trade association representing 700 GSM mobile phone operators. The presence of financial institutions facilitates the flow of monies through the economy. Also the way consumers should use the innovation is different from the way consumers had to use its precursor. They are responsible for transferring funds from investors to companies. the Single European Payments Area. building societies. and prime brokerage. savings accounts are pooled to mitigate the risk brought by individual account holders (see adverse selection) in order to provide funds for loans.Mobile payments 2010 . To do so. In addition. . programming languages and related runtime libraries or graphical user interface.

Ericsson. Mobile terminated SMS billing Payment method via SMS where the intended payee closes the payment by receiving one or more SMS messages. in order to produce profit.193 . NFC Near Field Communication (NFC) is a short-range high frequency wireless communication technology which enables the exchange of data between devices over about a ten centimetre (or four inches) distance. dealing in commodities that they do not produce themselves. nor does it have all of the infrastructure required to provide mobile telephone service. This device was developed by Siemens. Siemens and TC TrustCenter in order to demonstrate the deployment of electronic signatures using a mobile signing device. The payer may or may not be ‘mobile’ or ‘on the move’. Sema Group. . Materna. MVNO A Mobile Virtual Network Operator is a company that provides mobile phone service but does not have its own frequency allocation of the radio spectrum. Mobile originated SMS billing Payment method via SMS where the intended payee originates the payment by sending an SMS Mobile payment A payment where the mobile phone is involved in the initiation and/or confirmation of the payment. MNO Mobile Network Operator is a company that provides mobile phone service and has its own frequency allocation of the radio spectrum. The technology is a simple extension of the ISO 14443 proximity-card standard that combines the interface of a smartcard and a reader into a single device. Microsoft.Annex I: Glossary Merchant Merchants function as professionals who deal with trade. MoSign MoSign is a project (short for Mobile Signature) initiated by Deutsche Bank. and it has the entire infrastructure required to provide mobile telephone service. Modular architecture Refers to a design of any system composed of separate components than can be connected together.

services or both. Physical place used for user authentication. Payment A payment is a transfer of wealth from one party to another. The consequence is that every cross-border payment in the EU can be treated as a domestic payment. Risk Risk is a concept that denotes a potential negative impact to some characteristic of value that may arise from a future event. PSD PSD is short for Payments Service Directive. Exposure to the consequences of uncertainty constitutes a risk. or to fulfil a legal obligation. authorisation and stored credentials. that a payments institution would be an entity providing as its core business payment services. It is envisaged. Premium SMS An SMS message for which the sender pays a higher fee than normal to cover the expenses for a good or service delivered. it houses confidential information. but not a requirement.194 OTA OTA stand for Over The Air. as distinct from other banking services.Mobile payments 2010 . POS POS is short for Point Of Sale. It is a law imposed by the European Union which intends to create equal legal conditions for payments in the EU. Perceived Risk Perceived risk is the subjective judgment that people make about the characteristics and severity of a risk. which is oftentimes a retail shop or the checkout counter in that shop. the PSD does allow for hybrid institutions. However. . Payment Institution A legal person that has been granted authorisation in accordance with the Payment Services Directive (PSD) to provide and execute payment services throughout the European Community. It refers to the transportation of messages wirelessly and without landline. such as telecoms providers. Secure Element Also Security Element. A payment is usually made in exchange for the provision of goods. It refers to a location where a transaction occurs. who in the course of their business may also provide some forms of payment service (and in turn are to be regarded as payment institutions).

Annex I: Glossary SEPA SEPA is short for Single Euro Payments Area. criteria. There are two categories of smart cards: memory cards contain only non-volatile memory storage components and perhaps some specific security logic. This implies that it can receive input which is processed and delivered as an output. A standard is a document that establishes uniform engineering or technical specifications. StoLPaN is a pan-European consortium supported by the EC’s IST program. Smash hits A smash hit is an innovation which has a high degree of dissimilarity to the product or service it is supposed to replace. StoLPaN examines the potential for bringing together the new kind of local wireless interface. Smart Card A smart card is defined as any pocket sized card with embedded integrated circuits which can process information. But the behaviour changes using the innovation require are limited. Transaction Context See context Trusted Services Manager Trusted third party who securely distributes and manages the service providers services to the mobile network operator customer base .195 . Microprocessor cards contain volatile memory and microprocessor components. SEPA marks the end of international payments within the EU. This is the vision. methods. directive and goal of the European Commission to let consumers and businesses within the EU pay with one set of payments instruments. Standardisation Standardisation is the process of developing and agreeing upon technical standards. processes or practices. StoLPaN Short for ‘Store Logistics and Payment with NFC. Sure Failures A sure failure is an innovation which is differs only slightly from its precursor. SMS Short Message Service is a communications protocol allowing the interchange of short text messages between mobile phone devices. direct debits and cards. but using the innovation requires a high degree of behavioural change. This set includes bank transfers. NFC and mobile communication.

and is the European answer to the requirements for 3G cellular radio systems. Currently. . Response times for interactive USSD based services are generally quicker than those used for SMS. There is no store-and-forward capability that is typical of ‘normal’ short messages. USSD Unstructured Supplementary Service Data (USSD) is a capability of all GSM phones. which is also being developed into a 4G technology.196 UICC The Universal Integrated Circuit Card (UICC) is the chip card used in mobile terminals in GSM and UMTS networks. It is standardized by the 3GPP. the most common form of UMTS uses CDMA as the underlying air interface. The UICC ensures the integrity and security of all kinds of personal data and it typically holds a few hundred kilobytes. It is generally associated with real-time or instant messaging type phone services.Mobile payments 2010 . UMTS Universal Mobile Telecommunications System (UMTS) is one of the third generation (3G) cell phone technologies.

University of Twente. C. Gourville.cam. Karachi. Journal of Payment Strategy & Systems .bbc. Computer Fraud & Security. Israel . Ziv Kfir and Avishai Wool.2005 http://eprint.Annex II: References References BBC (2008) http://news.eu (2007) http://europa. Smorenberg. Tel Aviv University.ac. H.do?reference=MEMO/08/52&format=HTML&ag ed=0& language=EN&guiLanguage=en Gerhard Hancke (2007) A practical relay attack on ISO 14443 proximity cards.iacr. the Netherlands.eu/rapid/pressReleasesAction.uk/~gh275/relay.iacr. University of Cambridge.com/news/2008/01/11/contactless-market-continues-togrow-while-nfc-forecasts-revised-downward/ Eprint. Computer Fraud & Security (2007) analysis of mobile payment security measures and different standards.co. Gerhard Hancke.April 2007 . Harvard Business Review . Lycklama. UK . T. Pakistan – June 2007 Contactlessnews. D.org (2005) Picking Virtual Pockets using Relay Attacks on Contactless Smartcard Systems.2007 http://www. J. Ali Bhutto Insitute of Science and Technology.stm Betty Collis (1993) Betty Collis (1993).contactlessnews.org/2005/052. Liezenberg.cl. Saleem Kadhiwal & Muhammad Anwar Usman Shaheed Zulfiquar.com (2008) http://www.pdf Europa. Understanding the Psychology of New Product Adoption.June 2006 Journal of Payment Strategy & Systems (2007) Understanding buyer and seller behaviour for improved payment product development.pdf Harvard Business Review (2006) Eager Sellers and Stony Buyers.uk/2/hi/uk_news/1966247.

htm Mobilementalism (2006) http://mobilementalism.com/2006/02/11/samsung-and-philips-to-show-off-protoype-nfcphone-at-3gsm/ Mobile Monday (2002) http://www.zdnetasia.com (2008) http://www.Mobile payments 2010 . Information Security Group.html Technology Review (2008) http://www.com/2007/04/abi_research_sc.paymentsnews. UK .com (2007) http://www.at/index.com/nokia-6212-classic-08x04x15.htm General Internet resources For news on the mobile payments industry we can recommend the following websites: For news.62031790.aspx Mobilegazette.com/Infotech/17355/page2/ ZDnetasia.mobilemonday.00.198 Juniper Research (2008) Juniper research: Mobile Payments: Strategies & Markets 2007-2011 Heiko Knospe (2006) Secure M-commerce Scarlet Schwiderski – Grosche.telecompaper. Heiko Knospe.39044192.mobeyforum.org Mobile Payments Update (The Paypers) http://www.technologyreview.com/news/communications/0.net/news/mobile-payment-market-to-reach-eur-55-billion-in2006 NFC-research (2007) http://www. feeds and research on the telecom industry: www.mobilegazette.thepaypers.com/newsletters/MobilePaymentsUpdate.2006 Mobey Forum www.php?id=45 Payments News (2007) http://www. University of London.nfc-research.com For news and research on the payments industry: .

com For more information on NFC: www.com www.org www.thepaypers.nfc-research.finextra.Annex II: References www.com www.at .nfc-forum.paymentsnews.199 .contactlessnews.com www.

On the other side. interconnection. Prior to Telecompaper. mobile payment. Chiel is one of the thought leaders in online and mobile payments. He has a Master of Science degree from the Delft University of Technology. Chiel holds an MA in Mechanical Engineering and Industrial Organisation from Delft University of Technology. Dutchtone. e-identity. we have extensive experience in developing multi-party transaction schemes and accompanying messaging standards in diverse industries such as financial services. insurance and document exchange. As senior research analyst he has detailed knowledge about the Benelux telecommunications industry. schemes and standards. shaping breakthrough business and market innovations. numbering. Our key practices include online payment. we work for all players in the industry. including BEN. Given our independent position. We devote research time and investments to help peer professionals ‘structure & understand’ these topics and actively facilitate industry knowledge transfer. and number portability for several telecom operators. This often results in new products and/or markets that we successively help to ‘develop & manage’ and bring to market in a controlled and effective way. Enertel. starting from 1995. Our leading industry reports can be downloaded for free. BT/Telfort and others. Consequently. We do this for single clients but also for groups of clients. Ed Achterberg Ed Achterberg founded Telecompaper in 2000. e-invoicing. Ed Achterberg worked as telecom consultant and focused on telecom regulation and legislation. for both the mobile and fixed/broadband market. About Innopay Innopay is an independent full service consultancy firm specialised in payments and related transaction services. which we consider crucial for the further development of global e-business. Callmax. we help corporate users to ‘choose & use’ the transaction services that fit their . we are ideally positioned to help our clients determine the direction of their growth. With our in-depth knowledge and experience gained on both the demand side and the supply side. e-invoicing and e-identity. He focuses on delivering in-depth analysis on trends across the Benelux and the Western European industry.Annex III: About the editors and publishers Chiel Liezenberg Chiel Liezenberg is a founding partner of Innopay. cards and related regulation. an independent full service consulting firm specialised in payments and transactional services.

Telecompaper provides international customers with research. we also provide weekly Digests on various topics and regions. News feeds: Telecompaper actively tracks the global telecommunications industry. we also have local presence as our correspondents provide us with news from their local market. We can develop a bespoke news feed or corporate intranet solution.innopay. and also employs correspondents in various countries who track their local telecom markets.com or +31 30 6349600. Although we have a global focus. and country-specific Feeds. operational and technical aspects.com or contact Chiel Liezenberg at chiel@innopay. Research: Our expert researchers are continuously monitoring the telecom industry. promotions updates and regularly updated company profiles. About Telecompaper Telecompaper has kept telecommunications professionals up-to-date since 2000. For more information visit www. competitive updates. support and advisory services. The company employs fifteen editors and analysts at its headquarters in The Netherlands. company updates. Western European Telecoms. In addition to website access. but also offer several pre-defined feeds such as Asia Telecom Daily. For more information visit www. Innopay is a member of the European Payments Consulting Association (EPCA) and the Payment Systems Market Expert Group (PSMEG) of the European Commission and an associate member of the Euro Banking Association (EBA). Using our news database can make your life easier as the news is timely.com or +31 20 6580651.com or contact Ed Achterberg at ed@telecompaper.telecompaper. to-the-point and objective. focussed. . We use a multi-disciplinary approach covering commercial. News access: Our News Access subscriptions allow you to log in and search our site for news items.201 . The news items are written in English and are specifically targeted at telecoms professionals. Our researchers have a deep understanding of the telecommunications markets and can help you make informed decisions. quarterly reports on the Dutch mobile and broadband industry.Annex III: About the editors and publishers specific business needs from the wide array of often industry tailored transaction services on offer. They offer answers to ad-hoc questions and compile reports such as research briefs.