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1311 - Syllabus
BASS Division
Course Title Human Relations

Course Number 1311.4W001 and 1311.4W002

Course Practical application of the principles and concepts of the behavioral

Description sciences to interpersonal relationships in the business and industrial

Credit Hours 3 Credit Hours

Prerequisites None

Semester and Fall Semester 2010


Instructor Linda M. McNiel

Instructor Contact Information
Division Office No. 936.273-7320
Division Fax No. 936.273.7342

Instructor’s Dept: BASS Division – located in Building F

Campus Mail Box: Building F – 3rd Floor – BASS Division

Dean and/or Chair, Dept. of Business: Patricia Sendelbach

Department chair Phone: 936.271.6134
information Office Location: Building F, 3rd Floor – F354
BASS Division Main Phone: 936.273.7320
Office Hours Appointment may be made for telephone or in-person appointments
To schedule an appointment with Linda McNiel:
1. Best Contact Option is to send an email from the Course Email
2. Alternate Email Option –

Please Note: As an adjunct staff member, I do not have an on-site office or

regular on-site work hours.

Students can expect to hear from me within a 24-hour time period Monday
through Friday. For week-end questions, etc. response will be on Monday.

• Course Discussion Area – For any general questions regarding the

• Course Email – For any confidential matters, such as your grades.

Learning Purpose:
Outcomes This course will familiarize students with the field of human relations.
Theories within the field will be analyzed and debated in regards to their
practical application within industry and the daily social interactions of

Students will be asked to participate in individual/group projects, simulations,

discussions, and debates of current and historical issues such as group
dynamics, working environment, motivation and supervision. This course is
designed to help you, the student, meet the human relations challenges you
will face in the world around you.

Learning Outcomes:
• Understand how the study of human relations will help you achieve
career success and increased work/life balance.
• Understand the communication process and the filters that affect
• Effectively communicate through technology.
• Develop ways to raise one’s self-esteem.
• Build a strong sense of character.
• Understand values conflicts and how to resolve them.
• Learn how to make the right ethical decisions based on one’s personal
value system.
• Understand the impact of employee attitudes on the success of
individuals as well as organizations.

• Understand what adjustments organizations are making to

develop positive employee attitudes.
Course Outcomes:
• Analyze and apply the various theories relating to the field of human
• Review/appraise current and historical issues within the field of human
• Analyze various leadership/supervision styles and their effects on
employee morale and productivity during group discussions.
• Explore the impact of technology on individuals within and outside the
work environment.
• Debate the social/ethical issues of employee development, appraisal
and rewards.
• Through simulation and discussion discover ways to effectively
manage change and resolve interpersonal conflict.
• Evaluate the significance of both the formal and informal
organizational structure.
• Analyze and discuss how various forms of discrimination can occur
within the organization.
• Discuss and through interactions understand group dynamics such as
norms, behaviors, characteristics and motivational techniques.

Required Effective Human Relations: Interpersonal and Organizational

Materials Applications – 11th Edition
Authors: Barry L. Reece/Rhonda Brandt/Karen T. Howie
Publisher: Houghton Mifflin - 2011 Published
ISBN. 10:0538747501

Evaluation EXAMS
(Two Exams - 100 Points Each –200 Points Total)
Three major exams covering chapters in the text.
• Exam I will cover Chapters 1 thru 5
• Exam II will cover Chapters 6 thru 10

Exams will:
• Consists of (50) Multiple Choice -True/False Questions worth 2 points each.
• Timed - Only (1) attempt given
• Exams may be taken from any location and must be taken during the
time specified.
• Failure to take an exam during the time specified will result in a grade of

(100 Points)
• The Final Exam will cover the remaining chapters in the text:
• Chapters 11 thru 17 (Only) – it will not be comprehensive)
• Consists of (50) Multiple Choice – True/False Questions worth 2 points each
• Timed and Only (1) attempt given
• Final Exam may be taken from any location and must be taken during the
time specified.
• Failure to take the Final Exam during the time specified will result in a grade

CLASS COMMUNICATION/Bulletin Board Discussions

(15 Discussions - 20 Points Each)
The student will actively participate in 15 weekly internet-class discussions posted
on the bulletin board with other Distance Learning students in the class during the
weekly time period that the discussion board is available. After that time period, the
discussion board for a given week will close. These activities will allow the student
to interact with other students offering:

• A better understanding of others.

• An insight of the effects a positive attitude can have through


• An opportunity for the student to openly share their feelings on a given


• An opportunity to work through a human relation problem to practice

your skills and find solutions.

The student will post their own initial discussion on the given topic for the
week, and then respond to a minimum of one other student in the class for
each discussion.

The student will maintain a professional presence while interacting with other
members of the class on the discussion boards.

Scoring Evaluation:
1. Upon completion according to the instructions given, the student will
receive full credit, a total of 20 points for each weekly discussion which
will include the initial discussion posting and response to a minimum of
one other student posting. Failure to meet these expectations will result
in partial credit (points) given. A total of two (2) postings.
2. Failure for the student to meet the discussion requirements during that
time specified will result in a grade of “Zero”.

(25 Points)
The student will introduce themselves to the class on the discussion board.

Scoring Evaluation:
This is a completion grade. Points will be awarded upon completion.

(200 Points)

Project No. 1 – Current Event - Pertaining to Human Relations

(100 Points)
• The student is to post the results of their findings of a current event pertaining to
a human relation situation within a company/corporation of their choice and write
a summary of their findings. This can be a current event that you have
researched online.

The student will post their summary on the Discussion Board, and respond to questions by
the other students in the class.

Project No. 2 – Human Relations Project

(100 Points)

The student will research aspects of human relations of their choice or can choose a
topic from the textbook chapter headings.

A wealth of material is available in most libraries/internet on many of the aspects of

customer service that are covered in the course.

Students are asked to follow the guidelines below:

1. Research is to be in proper report format which includes:
• Double-spaced
• Standard default margins
• Title of report in all caps, bold, and centered
• Byline – Your name
• Bibliography Page – Minimum three sources
• Minimum of 300 words excluding Title and Bibliography Pages

Scoring Evaluation:
1. Error scoring will result in a two (2) point deduction for each occurrence:
• Spelling
• Proofreading
• Capitalization
• Proper Spacing

2. Error scoring will result in a five (5) point deduction for each occurrence if not
up to business standards.
• Proper format according to MLA Standards
• Overall appearance of project
• Coherence and Clarity

3. A point reduction will occur up to (25) points if the topic that is chosen does
not reflect a thorough understanding and explanation.

Summary of Points

Course Task

Bulletin Board Discussions (15)


Exams (2)

Final Exam

Human Relations Projects


Orientation Activity

Total Points

Letter Grade Final letter grades will be assigned in the following manner:
Final Scoring – Letter Grades

90 to 100

GRADE 80 to 89
Total Points for
the course (825) B
divided by the
student’s total
points. 70 to 79

60 to 69

Below 60

Catalog description of District Withdrawal Policy

Withdrawal Policy
If a student decides not to take a course, after enrollment, it is the students’ responsibility to
withdraw from the course by completing and submitting LSC-Montgomery’s official
Add/Drop form

NOTE: The last day to withdraw or drop from a course for Fall Semester Semester is
November 12.
DL or Flex Classes: The instructor will drop students that have not successfully
completed 60% of course requirements by the official drop date of the semester.

Note: It is still the student’s responsibility to officially withdraw from the course if the
student has a personal conflict that prevents them from completing the course
successfully. If a student does not officially withdraw before the drop date, a grade
of “F” will be assigned.

If you have an illness or family emergency that prevents you from completing course
requirements as outlined in the syllabus, explain it to the instructor. All students’ needs will
be dealt with on an individual basis with the student’s interest in mind.

While every attempt has been made to prepare this syllabus and class schedule in final form, it will
Syllabus Change
be the instructor's prerogative to make any changes as may be deemed necessary in order to meet
the learning outcomes of the course. Students will be notified in writing of any change.

Academic Lone Star College Academic Integrity Policy

Integrity See Lone Star College catalog or go to

Lone Star College System academic integrity policy* states, LSC-System is
committed to a high standard of academic integrity in the academic community. In
becoming a part of the academic community, students are responsible for honesty
and independent effort. Failure to uphold these standards includes, but is not
limited to the following:
1. Plagiarizing written work or projects;
2. Cheating on exams or assignments;
3. Collusion on an exam or project;
4. Misrepresentation of credentials or prerequisites when registering for a course
• Carefully document all resources used in preparing your assignments
• Plagiarism is grounds for failure in this class

Software Piracy: Law strictly prohibits unauthorized copying of software purchased by Lone Star-Montgomery
for use in laboratories. Lone Star-Montgomery administration will take appropriate
disciplinary action against anyone violating copyright laws.

Computer Virus Computer viruses are, unfortunately, a fact of life. Using the diskettes on more than one
Protection: computer creates the possibility of infecting computers and diskettes with a computer virus.
This exposes the computers of the campus, your personal computer, and any others you
may be using to potentially damaging viruses. The campus has aggressive anti-virus
procedures in place to protect its computers, but cannot guarantee that a virus might not
temporarily infect one of its machines. It is your responsibility to protect all computers under
your control and use and ensure that each diskette you use, whenever or wherever you use
it, has been scanned with anti-virus software. Since new viruses arise continually, your anti-
virus software must be kept current. And, since no anti-virus software will find every virus,
keeping copies of data (backups) is extremely important.

Equal Opportunity See Lone Star College catalog or go to <>

Lone Star College System is committed to the principle of equal opportunity in education
and employment. The system does not discriminate against individuals on the basis of
race, color, gender, religion, disability, age, veteran status, national origin, or ethnicity in
Administration of its education policies, admissions policies, employment policies, loan and
scholarship programs, or other district or college administered programs activities.

ADA Statement See Lone Star College catalog or go to

Lone Star College System is dedicated to providing the least restrictive learning
environment for all students. The college system promotes equity in academic access
through the implementation of reasonable accommodations as required by vocational
rehabilitation act of 1973, title v, section 504 and Americans with Disabilities Act of 1990
(ADA) which will enable students with disabilities to participate in and benefit from all post-
secondary educational programs and activities.

Important: if you require reasonable accommodation due to a physical, mental, or learning

disability, notify the course instructor within the first 2 weeks of class.

Advising For additional assistance or more information on degree plans or future courses that
Lone Star College – Montgomery may offer, please contact one of the following:


Certificate/Degree The BASS Division has implemented a system whereby they can better track the
Plan students within our workforce programs. Because the student completion rate is
crucial to the success of these programs, it is vital that students enrolled in the
workforce programs are targeted from the time they enter a program until they have
earned the certificate(s) &/or degree(s).
Students are asked to complete the following “Student Information Sheet” and return
it to one of the counselors in the BASS Division.
Certificate/Degree Degree plans for programs offered at Montgomery can be located in the LoneStar College
Plan Catalog or on the Montgomery website at

Business & Social Sciences Division (BASS)

Student Information Sheet

The following information will assist us in better addressing the needs of your program. Please
complete the form & email it to Your input is very much appreciated!

Student ID#:_________________________________________
I am majoring in:__________________________________________

I am working toward a:
o Workforce Certificate
o Two-year degree (non-transfer)
o Two-year degree (transfer to a 4-year university)
Phone: (H) _____________________________________________________
(C) ____________________________________________________
Email: (non-LSCS) _________________________________________________
Address: _______________________________________________

Permanent address & phone number of a relative:

Name: ______________________________________________________
Relation: ____________________________________________________
Address: _____________________________________________________
Phone: _____________________________________________________

Note: You should check My Records each semester to ensure that your account information is
updated. If you need assistance in addressing any concerns while at LSC-Montgomery, please feel
free to contact one of the following BASS Division Counselors:

Matthew Samford * 936.273.7341 * (F338)

Erma Walker * 936.271.6168 * (F361)
Fax No. 936.273.7342
Course Schedule The Course Schedule on the Online Website is broken down into Learning Modules under
the Lessons Tab.

Learning Module No. 1

1. Read through the Overview of the Course
2. Review the Syllabus and Course Expectations
3. Orientation Activity – Post Introduction on the Discussion Board; (The student
will introduce themselves to the class and get acquainted with the other
students in the class.)
4. Chapter Reading – Chapter 1
5. Bulletin Board Discussion No. 1
6. Exam I Review Available
7. Human Relations Project No. 1 – Instructions Available
8. Students are to send an email to the instructor using the classroom
email tool providing the following information:
a. Personal email address that you frequently check besides your school

b. Contact phone number that you can be reached. (Identify if it is a cell or

home number)

c. Home address

Note: The email addresses will be used by faculty to contact students that have
missed several consecutive class periods or who fail to submit assignments. The
purpose for contacting the student is to assist the student in getting back on track
with the class in order to successfully complete the course.

Instructors will attempt to keep a record of communications advising students.

Students that the instructor cannot reach or students that continue to exhibit
problems in attendance or completing course outcomes should be turned over to the
division counselors for possible additional intervention.

Learning Module No. 2

1. Chapter Reading – Chapter 2

2. Bulletin Board Discussion No. 2

Learning Module No. 3

1. Chapter Reading – Chapter 3

2. Bulletin Board Discussion No. 3

Learning Module No. 4

1. Chapter Reading – Chapter 4

2. Bulletin Board Discussion No. 4

3. Human Relations Project No. 1 (Due this week) – Post on Discussion Board

Learning Module No. 5

1. Chapter Reading – Chapter 5

2. Bulletin Board Discussion No. 5

3. Begin Research for Human Relations Project No. 2 – Instructions Available

Learning Module No. 6

1. Bulletin Board Discussion No. 6

2. Exam I – (Chapters 1 thru 5)

Learning Module No. 7

1. Chapter Readings – Chapter 6 and Chapter 7

2. Bulletin Board Discussion No 7

3. Exam II Review available

Learning Module No. 8

1. Chapter Reading – Chapter 8

2. Bulletin Board Discussion No. 8

Learning Module No. 9

1. Chapter Readings – Chapter 9 and Chapter 10

2. Bulletin Board Discussion No. 9

Learning Module No. 10

1. Bulletin Board Discussion No. 10

2. Exam II – (Chapters 6 thru 10)

Learning Module No. 11

1. Chapter Readings – Chapter 11 and Chapter 12

2. Bulletin Board Discussion No. 11

Learning Module No. 12

1. Chapter Reading – Chapter 13

2. Bulletin Board Discussion No. 12

3. Human Relations Project No. 2 – (Due this week) Submit in the Assignment
Dropbox – Make sure that you save your document as a (.doc or .txt)

Learning Module No. 13

1. Chapter Readings – Chapter 14 and Chapter 15

2. Bulletin Board Discussion No. 13

Learning Module No. 14

1. Chapter Readings – Chapter 16 and Chapter 17

2. Bulletin Board Discussion No. 14

Learning Module No. 15

1. Bulletin Board Discussion No. 15

2. Final Exam will be available according to Course Schedule

Learning Module No. 16

1. Final Deadline to take the Final Exam

Instructor Summary of Points
reserves the
right to alter or Course Task
amend course Points
schedule as
Bulletin Board Discussions (15)
Exams (2)

Final Exam

Human Relations Projects


Orientation Activity

Total Points

Final Scoring – Letter Grades

90 to 100

80 to 89

70 to 79

60 to 69

Below 60

Formula For Calculating Grades

Student Total Points divided by Total Points Available (825)