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Responding quickly to market conditions is the hallmark of any successful organization in today’s ultracompetitive market. The Automotive industry is no exception and when Mercedes-Benz Financial/Daimler Financial Services needed a way to respond to both internal and external customer needs with increased speed and agility, they called CIBER.
Mercedes-Benz Financial/Daimler Financial
• Shorter time to implement changes saving over $1 million annually • Greater reusable code base • Plug and play architecture, including interactive wireless applications and devices • Lower backend support cost by 25%
The client’s existing Web sites took too long to update, were not nimble enough to support the increased demands for ﬂexibility, and had no governance that protected the integrity of the content within the constraints being driven by the market, i.e. the rapidly changing incentive programs and the urgent need for plug-n-play, service based architecture that could be used for brand extension on third party Web sites. The bottom line: Mercedes-Benz Financial/Daimler Financial Services needed to have the ability to update their sites quickly without going through the production support process – a protracted event which could take weeks to make even simple text changes. In addition, DaimlerChrysler Financial Services US wanted to deploy the content on wireless devices extending the range of their systems to both internal as well external customers. Finally, it needed to be developed in three different languages in the U.S. and Canada.
Full Lifecycle Custom Application Development, including: • CIBER’s J2EE Frameworks & Wireless Architectures • Interwoven content management • WAS 6.0 Application Server
After thoroughly understanding the nature and complexity of their challenges, CIBER proposed to Mercedes-Benz Financial/DaimlerChrysler Financial Services the complete rewrite of their B2C portfolio of marketing applications, including the implementation of an Enterprise Content Management system, using a multi-phase approach starting with one of the most highly utilized applications –the Payment Estimator. The application development was handled entirely by CIBER using both U.S. based and offshore teams. The application itself needed to adhere to all Mercedes-Benz Financial/DaimlerChrysler Financial Services strict Web standards both for application development and production support/hosting. It needed to support multilingual functionality and made extensive use of Flash creative pages integrated tightly with multiple data sources that displayed, in real-time, payment rendering of calculations for retail, lease and other creative ﬁnancial programs.
The CIBER Solution
• Thorough, detailed solution • Flexible, adaptable solution • Our knowledgeable development team • Out-of-box J2EE frameworks • Lower cost
.ciber. CIBER worked with both entities in a manner consistent with their uniquely different objectives to test and debug their respective new application infrastructure in order to meet the project timelines and budgetary constraints. CIBER. alignment occurred across all teams for deployment and support for the production ready POC. and across all technology platforms. www. Inc. The result was a successful deployment into production. CIBER worked closely with the DaimlerChrysler Financial Services Web Program Ofﬁce to diagnose problems and then recommend solutions to mitigate these issues. CIBER created a new platform for application development services.ciber. Inc. • Mercedes-Benz Financial/DaimlerChrysler Financial Services was separating from Chrysler at the time. resulting in major organizational challenges across all aspects of the project. CIBER. All Rights Reserved. while dramatically lowering on-going maintenance and support. (NYSE: CBR) is an international system integration consultancy and outsourcing provider with superior value-priced services and reliable delivery for both private and government sector clients. CIBER was able to accomplish this technological realization in an acceptable timeframe to meet the client’s marketing objectives within the constraints of the project. This exempliﬁes what can happen when capability and dedication team up for a common purpose. Result First.2 billion. 25 European ofﬁces and seven ofﬁces in Asia/Paciﬁc. CASE STUDY About CIBER. CIBER now serves client businesses from over 40 U. This new architecture is expected to reduce time-to-market by 50%. with more than 8. CO 80111 800. as well as sound processes and methodology that can be used moving forward to develop Learn More To learn more call 1-800-242-3799 or visit www. Third.com Challenges • Mercedes-Benz Financial/DaimlerChrysler Financial Services had embarked on a major upgrade of their global application infrastructure just as the development phase of the Payment Estimator project was concluding. this resulted in signiﬁcant delays in application deployment. Second. the content management solution was integrated.com . 6363 South Fiddler's Green Circle Suite 1400 Greenwood Village. including mobile devices -.while aggregating several disparate data sources within a Service Oriented Framework. Working closely with the client and the design ﬁrm. CIBER developed a Proof of Concept consumer mobile application for Chrysler Financial US based on the same technology solution that could be used as brand extension in a variety of scenarios. • Mercedes-Benz Financial/DaimlerChrysler Financial Services functional requirements for the new application called for real-time display of payment calculations across a global application infrastructure. Inc. CIBER and its IT specialists continuously build and upgrade clients’ systems to “competitive advantage status. The J2EE Plug-n-Play architecture allows for vehicle payment calculations in real time on any Web application server.3799 © 2009 CIBER. 6/23/2009 June 2009 1 www. applications on the new service-based platform. These two factors bring an agility and nimbleness to Mercedes-Benz Financial/DaimlerChrysler Financial that they didn’t have previously. CIBER was then asked to provide the transition to the Mercedes-Benz Financial/DaimlerChrysler Financial Services hosting facilities for all post – deployment production support. the progressive realization of our client’s goals became the primary driver behind our ability to stay the course through all of it and deliver both a state-of-the-art Web application and a framework for extending the MercedesBenz Financial/DaimlerChrysler Financial Services brand across the Internet and into mobile devices.Mercedes-Benz Financial Once the feasibility of the architecture was proven. CIBER delivered to MercedesBenz Financial/DaimlerChrysler Financial a fully functioning production Web application that could be used on their Web site or any third-party site for brand extension. Conclusion In spite of a wide array of technological and organizational challenges.” CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index. Founded in 1974 and headquartered in Greenwood Village. the Reliable Global IT Services Partner. project or strategic-stafﬁng basis.S.ciber. This ensures the standards and guidelines wrapped around a content management solution do not constrain the plug-and-play architecture. ofﬁces. CIBER’s services are offered globally on an outsourcing. in both custom and enterprise resource planning (ERP) package environments. This level of complexity introduced a whole new set of challenges and pushed the limits of both technology and intellectual creativity. operating systems and infrastructures.500 employees and annual revenue of approximately $1. Colo.242.com. Operating in 18 countries.