Matt Chudy and Luis Castedo

Sales and Distribution in SAP ERP — Practical Guide
®

Bonn � Boston

Contents at a Glance
1 2 3 4 5 6 7 A B C D Introduction ............................................................................ Master Data ............................................................................ Sales ........................................................................................ Shipping and Transportation ................................................... Billing ...................................................................................... Reporting ................................................................................ Summary and Conclusion ........................................................ SAP Navigation ....................................................................... Output Processing in Sales and Distribution ......................... Availability Check .................................................................... The Authors ............................................................................. 17 41 99 193 245 289 353 359 375 389 395

Contents
Acknowledgments ..................................................................................... Preface ....................................................................................................... 13 15

1

Introduction ..............................................................................
1.1 The SAP Software Suite ............................................................... 1.1.1 SAP ERP ......................................................................... 1.1.2 SAP PLM ........................................................................ 1.1.3 SAP CRM ....................................................................... 1.1.4 SAP SRM ........................................................................ 1.1.5 SAP SCM ........................................................................ SAP GUI Overview ...................................................................... 1.2.1 Types of SAP GUI ........................................................... 1.2.2 Setting Up SAP GUI and Accessing the Application ........ 1.2.3 SAP GUI Screen Components ......................................... Enterprise Structure in SAP ........................................................ 1.3.1 Client ............................................................................. 1.3.2 Company Code ............................................................... 1.3.3 Plant .............................................................................. SAP ERP Logistics — Components and Integration ...................... 1.4.1 Materials Management .................................................. 1.4.2 Sales and Distribution .................................................... 1.4.3 Logistics Execution ......................................................... 1.4.4 Production Planning and Control ................................... 1.4.5 Plant Maintenance ......................................................... 1.4.6 Customer Service .......................................................... 1.4.7 Quality Management ..................................................... Sales and Distribution ................................................................ 1.5.1 Organizational Structure in Sales and Distribution .......... 1.5.2 Processes in Sales and Distribution ................................. Summary ....................................................................................

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Contents

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Master Data ..............................................................................
2.1 2.2 Importance of Master Data ......................................................... Business Partners ........................................................................ 2.2.1 Account Group and Number Ranges .............................. 2.2.2 Partner Functions ........................................................... 2.2.3 Customer Master Data Structure .................................... 2.2.4 Customer Hierarchies ..................................................... 2.2.5 Processing Customer Master Data .................................. Products ..................................................................................... 2.3.1 Material ......................................................................... 2.3.2 Item Proposal ................................................................. 2.3.3 Material Determination .................................................. 2.3.4 Cross Selling ................................................................... 2.3.5 Listings and Exclusions ................................................... Pricing and Conditions ................................................................ 2.4.1 Condition Record ........................................................... 2.4.2 Condition Table .............................................................. 2.4.3 Access Sequence ............................................................ 2.4.4 Condition Type ............................................................... 2.4.5 Pricing Procedure ........................................................... 2.4.6 Condition Maintenance .................................................. Output ....................................................................................... Agreements ................................................................................ 2.6.1 Customer Material Info Records ..................................... 2.6.2 Contracts ....................................................................... 2.6.3 Rebate Agreements ........................................................ 2.6.4 Promotions and Sales Deals ............................................ Others ........................................................................................ 2.7.1 Routes ........................................................................... 2.7.2 Packing Instructions and Packing Instruction Determination ................................................................ 2.7.3 Terms of Payment .......................................................... 2.7.4 Incoterms ....................................................................... Summary ....................................................................................

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.........................9 Special Processes in Sales ........................3 Material Determination in Sales Order ..................Contents 3 Sales .........................................................10 Summary .3 Foreign Trade Cockpits ............. 3................................... 3...............7 Foreign Trade ...............8.........................2 Quotation ..........7......... 3........1 Returns Order ....................................2 Rescheduling ...9......................................................................................3 Scheduling Agreements ......... 3...........2 Third............5 Listings and Exclusions in Sales .....................8..................................1 Credit Management Master Data ............ Inquiry and Quotation ... 3........................Party Sales Order ...4 Contracts ...................................................................................2.. 3.................... 3......6 Credit Management ..........................2.......................2 Sales Order ............................................................2.......................7.......2 Foreign Trade Master Data ............................................................ 3....... 3........... 3.. 3....... 3......1 Cross-Company Sales .....2 Processing Blocked Sales and Distribution Documents ............. 3......... 3..........1........ 3....................2 Returns Delivery ..................4 Cross Selling in Sales ............ 3................................................................................6................. 3..............2 Using an Item Proposal in Sales Order ...... 3............9...................................................2...................7.....8...........................................6 Special Orders ........................ 3.....................1......... 3....................... 3....... 3................................................. 3....5...........................................................3 Make-to-Order Sales Process .................. 3..............................................................................................................5 Backorders ..........................3 Billing Document ............. 3................1 Creating a Standard Order ....8......8 Returns .. 3........2.............5............................... 3........................2............6.......................................4 Subsequent Delivery Free of Charge Order ...1 Inquiry ......... 3.............1 Configuration Objects ..... 3......................................................................................... 3...............1 Backorder Processing .......... 3........ 3.......1 99 108 109 113 116 119 122 125 126 129 130 132 135 137 137 141 145 147 150 152 153 154 155 156 157 159 160 161 162 164 173 183 192 9 .........................................................9.........................

.............................................3 5............. Packing ..6.......... 5.........1 Standard Rebate Processing ...................................................................... 5....3 Order.........5 Down Payment Processing ........... 4......5 4............... 5..................... Other Billing Processes .....................3 Invoice Corrections ....6............................7....5...6 5........ Proof of Delivery .....................................................and Delivery-Related Invoice ............ Rebates Processing ................................7 4........ 4........... 245 248 248 249 250 251 258 262 262 268 269 269 271 274 276 279 283 284 285 287 5............ Shipment ........... 5............................. 194 203 204 209 217 218 221 228 233 237 239 244 4.................................................................2................ Goods Issue ..................................................8 10 ...............................................1 4..................................................................................2.............................................. Picking ...................................................................................................................2 Delivery-Related Invoice ..................... 5.........1 Wave Picks ......1 Order-Related Invoice ........... 5.......3 Planning Replenishments .............................................6............................ Customer Returns ............................8 4................................................................................ 5..........................................................6..................... Invoice List ....................... Shipment Cost Document ....................................................................... 4...3 4...............................2 SD/FI interface .........................1 5............................................ 5..................... 5......Contents 4 Shipping and Transportation ...................................... Summary ...........2.7 5.....................................6 4............................. 5... 5............ 245 5................. Integration with Financial Accounting ....................5....................2......................2 Two-Step Picking ...........................................................................................4 5.........................................................5 5.....2.................................................. Billing Relevance ....................................4 4......1 Account Determination ......9 5 Billing ..........7....... Billing Processing .2.2 Retroactive Rebate Agreements ................. Summary ...............................2 Credit and Debit Memos ................................2 Billing Types ..........4 Billing Plans ............................................................6......................................2 Outbound Delivery ............. 5........................................................ 193 4..1 Canceling Billing Documents ........................................................

................ 6.....2.4 Customer Analysis Basic List (MCTA) ....... 353 11 ...2...............................................14) ......................... 6.............................................9 Duplicate Sales Orders (SDD1) ..2................................ 6.................4..1 Display Customer Hierarchy (VDH2) ...................... 289 289 291 293 295 299 304 304 306 308 309 310 312 314 317 320 322 325 328 330 333 336 336 338 348 349 349 350 352 6........14 Material Analysis-Incoming Orders (MC(E) .................15) ........12 Credit Memo Analysis for Customers (MC+I) ............................................. 6.................................. 6..............3.......................2.......3.1 Billing Due List (VF04) ......................6 Incomplete Sales Orders (V..................... 6...... 6....1............................ 6....2........................... 6................ Logistics ......................................................... 6. 6.......8 Blocked Orders (V................................................................................................3..... 6.................1.. 6.......................................................... 6.4 6........................................1.. Sales .....2................................3 Display Delivery Changes (VL22) ...............................................13 Sales Org Analysis for Invoiced Sales (MC+2) ...................... 6...... 6.................................2 6...2 Outbound Delivery Monitor (VL06o) ...2........................ Summary ................................5 Quotation List (VA25) .......11 Customer Analysis............. 6... Billing ...Contents 6 Reporting ................................................... 6................ SIS and LIS Overview ...2.4 Inquiries List (VA15) ........ 6.....2.............1......1 Sales Summary (VC/2) ......................... 6..........Sales (MC+E) .... 289 6....... 6.................................2 List Customer Material Info (VD59) .......................2..5 6...... 6...........1.....................7 Backorders (V.....6 7 Summary and Conclusion ......................................................................2 Display Condition Record Report (V/I6) .................. 6.............5 Sales Organization Analysis (MCTE) ..1 Master Data ....02) ...2...................3 Pricing Report (V/LD) .......1 Deliveries-Due list (VL10A) .....3 6.....................3 List of Sales Order (VA05) .................2...............2........10 Customer Returns-Analysis (MC+A) ..............................................2.........................

....................................................................................................... Availability Check ........................................................................................................Contents Appendices ................................................. 357 A B C D SAP Navigation ......... 12 ......... The Authors ............................................. Output Processing in Sales and Distribution ................................................................................ 359 375 389 395 397 Index .......................................................................................

This result may be a sales order. customers and vendors. the system will determine the price and discounts that you can offer this client. and the list of your company’s customers and vendors.e. etc. Based on this information. the bills of materi­ als (BOMs) with the components for each product. purchase order. to mention just some of the different documents that SAP works with. terms. we’ll take a look at the most influential master data objects for Sales and Distribution. the system makes determina­ tions for the execution of that business process. a sales order in the SAP system. the materials you use to manufacture them. you have to enter the customer number for the party you are selling to and the material number of the product you are selling. 2. shipping address. 2 Master Data What is master data? In SAP terms. when you create transactional data. All of these determinations have 41 .). It also refers to the rules governing the relationship with your business partners (i. place where you are shipping the mate­ rials from.1 Importance of Master Data Master data in the SAP system and specifically in Sales and Distribution (SD) is the foundation on which transactions are executed. discounts. production order. master data refers to the collections of the products you sell. SAP transactions take the information contained in the master data and use it to produce a result. As you see. or bill. for example. detailing prices. shipping conditions. In this chapter. It will also determine what kind of information will need to be passed on to the warehouse so that they can start picking the product and be able to pack and ship it. When you create. and shipping methods..Master data might very well be the one piece to an SAP ERP implementation that can make the difference between getting the expected results or not.

the distance. which will. the mode of transportation. and you’ll be able to substantially reduce the time you need to invest in correcting or completing incomplete or incorrect transactions. If you understand and apply this message. and on the master data that is involved in that transaction. You can do that by running Transaction XD03 ­ Display Customer Master. such as creating a sales order or purchase order. The more time that is invested in making sure that the master data is cor­ rect and complete. and even the season of the year. 2. You can also double­check that your customers have complete sales and shipping data so that the product can be delivered to them. if you want to obtain accurate results.2 Master Data to be based on business rules. then you are off to a good start. and you need to be sure to maintain them regularly because prices vary depending on the freight com­ pany. you can clearly divide these business partners as follows: 42 . and it’s important to maintain master data constantly and accurately. Records are also kept in the system to calculate freight charges. you need your master data to be accu­ rate. On the initial screen. the better your transactional results will be. you must have master data objects defined. Pricing is another important element. result in higher cus­ tomer satisfaction. Pricing will be discussed in detail in later chapters. This will help you avoid errors in the value of the sales orders. If you make sure that the material master data for SD has been created for all of the relevant sales organizations and channels your clients belong to. or by following the menu path Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Change • Complete.2 Business Partners To initiate any transaction in the system. enter the account and select the Customers Sales Areas button. your SAP experience will be much more productive and much less stressful. You’ll see a list of sales areas activated for your customer. in the end. Important Master data isn’t static. In SAP ERP. We’ll talk about customer master data maintenance in detail later in this chapter. So. This includes your business partners. You need to make sure that the relevant pric­ ing condition records and price lists have been created.

43 .2 Partner Functions In real­life scenarios. if your vendor is buying goods and ser­ vices from your organization. or let the system assign the internal number range for you. your customer­affiliated company places an order and its headquarters pay the invoice. The selected account group will deter­ mine the following for you: EE Display screens. you can link the vendor master record to the customer master. Individual customer master records can be defined for specific part­ ner functions and can be linked together.Business Partners 2. and if that customer is also providing you with goods and services.2. affiliates. you have to assign an account group. Vendors: A business partner who provides your company. you’ll have one customer master record assigned to all mandatory partner functions. and fields that are mandatory for entering data Partner functions valid for the account group and partner function com­ binations EE 2.2. If. and competitors. if the customer who places an order is the same customer who receives the delivery of goods and pays the invoice. you can link the customer master record to a ven­ dor master. the ship­to party who received the delivery. EE EE 2. contact person. Customers can be external or internal. Depending on the configuration setting.2 EE Customers: A business partner to whom you are providing goods or services. you’ll have a separate customer master record with set of accounts respon­ sible for different functions. their sequence. on the other hand. sales personnel. or external customers directly with goods and services. in which the sold­to party who placed the order. and the invoiced party are all different.1 Account Group and Number Ranges Before you can create a customer master record for a business partner. Other partners: Includes a mix of things such as site data. you may need to specify the account number using an external number range. Vendors can also be both internal and external. Also. Some of these objects can also be linked to other business partner master records. such as your distribution warehouses or other affiliates procuring goods within your organization.

as well as gives you the flexibility to co­create new ones. The ship­to partner record also stores data such as unloading points and receiving hours. such as the assignment to a sales office or a pricing procedure.1. Sold-To Party Employee Responsible Ship-To Party Contact Person Partner Functions Payer Forwarding Agent Sales Employee Optional Data Bill-To Party Figure 2. and billing a corporate office. You can create links between the partner functions in the customer master record of the sold­to party. for example. shipping your goods to a number of customer warehouses. It also stores data on sales. you have to replicate the customer hierarchy to some degree. as shown in Figure 2. You are probably getting orders from multiple business units. It’s coded as SP in the standard SAP predelivered version Ship-to party: This receives the goods provided by your company or a third­ party supplier.2 Master Data You can define partner function relations using the customer organizational struc­ ture.1 Partner Function Sample Structure In a real business scenario. The following are some of the partner functions available in SAP ERP: EE Sold-to party: This is a person or company that places an order for your goods or services. The SAP system provides you with some of the most common busi­ ness partner codes. EE 44 .

the standard screen shows the address information on the General Data tab screen. the PO box information and com­ munication information such as phone numbers. and SD data. especially if you’re dealing with multiple systems and multitudes of legacy applications. Control Data: This is where you can link your customer with the vendor master records. if needed. Payer: This sends the payment for your invoices and stores bank data and billing schedule information. Customer master data stores the information that is relevant for the different SAP functionalities.3 Customer Master Data Structure Customer master records group information based on the level of detail. and VAT information.2. You can access the maintenance transaction via XD03 ­ Customer Master Display. EE EE 45 . This partner record houses the address. company code. and add reference data further defining the industry. printing­ related data.2 EE Bill-to party: This receives the billing document or invoice list for the goods provided by your company. from the most general to very specific. This sec­ tion includes the following tabs: EE Address: This is where you store the name of the customer. unique business partner for all your defined business organizational structures. and email address. EE Note Define your partner functions as simply as possible. or by using menu path Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Change • Complete. It makes your master data maintenance straightforward and clean. 2. fax. trans­ portation zone. General Data General data applies globally to one. Payment Transactions: This tab stores the customer’s bank information and alternative payer data. search terms for fast entry.Business Partners 2.2. location. and. The customer master is broken down into general data. tax. Several different data tabs are available. physical address. As you can see in Figure 2. The following sec­ tions explain each data group. and electronic communication information.

2 EE Customer Master – General Data Section Export Data: Here you can maintain the boycott and embargo dates. including key figures such as annual sales. and hours of operations. prevent­ ing restricted customers from receiving any of your goods if needed. EE Figure 2. departments. number of employees.2 Master Data EE Marketing: This tab stores classification data. Unloading Points: This is where you can maintain the detailed information about the destination of your shipments by specifying the unloading points. and so on. and you can set the usage to military or civilian and maintain classifications. 46 . including Nielsen ID and indus­ try­specific information about your customer.

Company Code The company code data is the next segment of the customer master and applies to one unique company code. EE Account Management: This tab stores accounting data such as reconciliation accounts. you can maintain data related to dunning proce­ dures and accounting clerk data responsible for communication with the cus­ tomer. tax codes. and amount insured. personal data. Here you can also set the time for the deposited checks to clear for monitoring purposes. interest calculations. personnel number. Insurance: This tab records the insurance policy number. you would have multiple records created. Correspondence: In this tab. the system will display general data screens only. storing information relevant to Financial Accounting. Note If you maintain a customer master record without specifying a sales area or a company code. and allows you to enable payment the history recording. SD data is specific to the sales area that the customer master is extended to and can be different for each sales area in scope. Payment Transactions: This tab records the terms of payment and tolerance group.Business Partners 2. You can also maintain information for automatic payment transactions. and visiting hours. and reference data. If you had multiple company codes. including the previous account number. You can keep records of their home address. and buying group.2 EE Contact Person: This tab holds the miscellaneous master data object that allows you to create a detailed contact list of people that you’re communicating with. Withholding Tax: In this tab. as well as the validity dates of the export credit insurance. you can maintain the tax withholding data by selecting the tax types. The information is grouped by functional influence of the order­to­cash processes and includes the following: 47 . and set payment notices to be sent to your customer after the payments clear. and validity periods applicable to them. provider. EE EE EE EE Sales and Distribution Data Data maintained in the Sales and Distribution Data section influences the order­ to­cash functions.

You can use customer hierarchies in sales order and billing document processing for both partner and pricing determination (including rebate determination) and for statistical reporting in profitability analysis (CO­PA) and in the Sales Informa­ tion System (SIS). and you can maintain the pricing data that influences the pro­ cedure determination during order processing. You can also use customer hierarchies to assign price conditions and rebate agreements to one of the customer’s subordinate hierarchy levels. maintain incoterms for your deliveries. and set taxes relevant for the destination coun­ try and valid tax conditions. set terms of payment.2. if your customer has a very complex purchasing department. For example. Figure 2. sales group information. EE EE EE 2. 48 . you can build hierarchies to reflect these structures. assign the credit control area. Partner Functions: As you saw in previous sections. shipping conditions. where you can maintain delivery priority. and order currency. Shipping: The data set here will help you during outbound delivery processing.4 Customer Hierarchies Customer hierarchies allow you to create flexible objects to reflect the organi­ zational structure of your customers.2 Master Data EE Sales: This is where you can store the sales office. set valid calendars for invoice and invoicing lists dates. Billing Documents: Here you can maintain data relevant to subsequent invoice processing. or multiple distribution centers or retail stores. These partner functions are used in partner determination pro­ cedures to specify mandatory functions for processing a particular order/ document type. order combina­ tion. your preferred delivery plant that will ship the goods. set account assignment group that the system uses as one of the criteria during the deter­ mination of revenue accounts.3 shows a sample customer hierarchy displayed in the maintenance transaction (VDH1N). you can maintain the part­ ner functions data by assigning the mandatory partners and their account num­ bers as needed. set rebates and price determination for customer hierarchy nodes. mak­ ing it valid for all subordinate levels. and partial delivery settings and tolerance levels.

Business Partners 2. there are multiple data objects that you can maintain for your business partners. 49 . 2.3 Maintain Customer Hierarchy Main Data Screen Note For each hierarchy node marked as relevant for pricing.2 Figure 2.2. it’s automatically used during order processing. you can create a pricing condition record. If one or more nodes in a hierarchy contain pricing data.5 Processing Customer Master Data As we discussed in the previous sections.4 identifies the location of the maintenance transactions on the standard SAP menu path (SAP Menu • Logistics • Sales and Distribution • Master Data • Business Partner). Figure 2.

50 . You should be able to create the complete customer master record or par­ tial records.1 lists the transactions available to maintain the customer master. There are several ways to do this. Or. depending on your company’s security policy. and display master data records for all of the partner func­ tions. to maintain sales data. you also need the company code number. To maintain the company code and related accounting data.2 Master Data Figure 2. To maintain general data for your customer master. restricted to General and Sales Data sections. you have to specify the sales area. You can access the busi­ ness partner maintenance using transaction codes that follow the SAP rule of 3sm where the numbers in the transaction in example xx01 stands for create. all you need is the customer account number. xx02 for change. And finally.4 Business Partner Data Maintenance Menu Path You can create. you can navigate to the transactions using the SAP Easy Access menu paths. change. and xx03 for display functions. Table 2.

2 Menu Path Logistics • Sales and Distribution • Master Data • Business Partner • Sales Prospect • Create Logistics • Sales and Distribution • Master Data • Business Partner • Contact Person • Create Logistics • Sales and Distribution • Master Data • Business Partner • Contact Person • Change Logistics • Sales and Distribution • Master Data • Business Partner • Contact Person • Display Business Partner Maintenance Transactions 51 . To create a complete record. you’re better off using the transac­ tions created especially to maintain these records. some partner details may be restricted because of your secu­ rity access settings. Transaction Sales Prospect V+21 – Create Contact Person VAP1 – Create VAP2 – Change VAP3 – Display Table 2. which are listed in Table 2.Business Partners 2.1 Menu Path Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Create • Complete Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Change • Complete Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Change • Complete Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Create • Sales and Distribution Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Change • Sales and Distribution Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Change • Sales and Distribution Customer Master Transaction Codes Although most of the business partner types can be maintained from the same group of transactions.2 Transaction Code XD01 – Create Complete XD02 – Change Complete XD03 – Display Complete VD01 – Create Sales and Distribution VD02 – Change Sales and Distribution VD03 – Display Sales and Distribution Table 2.2.

3 Accounting • Financial Accounting • Accounts Receivable • Master Records • Maintain Centrally • Set Deletion Indicator Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Flag for Deletion Business Partner Maintenance Transactions 52 .2 Menu Path Logistics • Sales and Distribution • Master Data • Business Partner • Sales Partners • Create Logistics • Sales and Distribution • Master Data • Business Partner • Hierarchy Node • Create Logistics • Sales and Distribution • Master Data • Business Partner • Customer Hierarchy • Display Logistics • Sales and Distribution • Master Data • Business Partner • Customer Hierarchy • Edit Business Partner Maintenance Transactions (Cont. Block/Unblock XD05 . Also customer hierarchies are main­ tained the same way. Master data groups within your organization will also monitor and make mass changes to your business partner master records.Display VDH1N .3 for the commonly used functions. block.Edit Table 2.) Whenever a customer master record is created. and add or remove nodes or customers. requiring you to update validity.2 Master Data Transaction Sales Partners V+23 – Create Hierarchy Node V-12 – Create Customer Hierarchy VDH2N . as you can see in Table 2.Flag for Deletion Table 2. There are additional transactions to perform these functions as well. or archive.Block/Unblock Accounting • Financial Accounting • Accounts Receivable • Master Records • Maintain Centrally • Block/Unblock Logistics • Sales and Distribution • Master Data • Business Partner • Customer • Block VD05 – Block Flag for Deletion XD06 . there is another record that your company will discontinue.Set Deletion Indicator VD06 .

will use pieces of master data you’ve main­ tained. and back order processing functions that interact with your standard sales activities on a transactional basis.Sales is the core activity involved in providing your customers with products or services in return for payment. and be able to measure the effectiveness of your order fulfillment. In this chapter. In this chapter.1) for details: EE EE EE EE Presales documents (inquiries and quotations) Sales orders Outline agreements (contracts and scheduling agreements) Customer complaints (free­of­charge orders and credit memos) Description Inquiry Quotation Document Type IN QT Process Type Presales Documents Table 3.1 Sample of Standard Sales Document Types 99 . and will finally come together in a business transaction recorded in the system as sales documents. We’ll also cover credit management. These documents can be grouped into four distinct categories (see Table 3. some basic foreign trade. as described in the previous chapter. all of your sales transactions occur within the organizational structures you defined in configuration. We’ll walk through the entire sales process from inquiry to order creation or cus­ tomer returns. As mentioned before. instead. 3 Sales Sales is the process that enables you to deliver goods or services to your custom­ ers so you can collect payment or replace a faulty product. we’ll walk through the entire process. we won’t discuss how to excel in sales techniques. you’ll learn about how you can better use the sales functionality in the SAP system. from inquiry to order creation.

and then invoice — creates a document flow stored in the database. EE Document Flow The entire processing chain of sales documents. This allows you to navigate from one document into another seamlessly to help track history and resolution should issues arise.1 shows some of the predelivered order types in SAP ERP. and describe how they interact with each other as they store the history in the document flow. delivery.3 Sales Process Type Sales Orders Description Standard Sales Order Cash Sale Rush Order Document Type OR BV SO CQ WV MV DS CR DR RE Outline Agreements Quantity Contract Maintenance Contract Rental Contract Scheduling Agreement Complaints Credit Memo Request Debit Memo Request Returns Table 3. we’ll define the functions of the document types and item categories.1 Sample of Standard Sales Document Types (Cont. the history of your transactions — from the inquiry. such as order entry. This history is linked to all documents. quotation. Document Type Document types represent a set of controls that enable you to define an indi­ vidual behavior that mimics your business process at the document level. 100 . or you can set your own in Customizing. You can find a variety of these predefined sales document types. EE Your document type controls how some of the functions are performed when you start processing business transactions. which creates a visual hierarchy displayed in each of the documents in the chain. sales order. Figure 3.) Before we start the detailed review of each of the document categories.

All of these functions control not just the sales document itself but also the follow­on documents and their behavior. You can set up your document to auto­determine texts you want to include when printing documents. EE General Data EE Check Division: This controls whether the division value used in the sales document will be taken from the material master record for all items or whether the alternative division specified in the header will take precedence. and run the availability check to confirm promised quantities. Figure 3.Sales 3 Availability Check Messages Delivery Scheduling Sales Document Type Texts Pricing Transfer of Requirements Subsequent Document Types Figure 3. EE 101 . you would need to require an inquiry before a quotation is created. Reference Mandatory: This means the preceding document is required. For example. We aren’t going to cover Customizing transactions and details on setting up your document types.1 Sales Document Type Control Functions Credit Check For example.1 provides an overview of controls and most important influencing ele­ ments defined in Customizing for sales document types. you can define your document type to perform delivery scheduling to predetermine the shipment start dates. but you need to understand the influence of its components during sales processing. You can automate the pricing and tax determination or leave some for manual input.

Item Division: This controls whether the value for the division comes from the material master record of the item. week. Lead Time in Days: This defines the number of days from the current day added to the calculations for the proposed delivery date. Incompletion Messages: This means that you control whether the incom­ plete document can be saved. or month as a base time unit. Shipping Condition: When creating sales documents this setting is normally copied from the customer master record. Document Pricing Procedure: This setting determines how the system car­ ries out pricing for the sales document. If the field is blank. the system uses the current date as your delivery date. Propose Delivery Date: If this is set. Propose PO Date: If this is set. but if this value is maintained in EE EE EE EE EE EE EE EE EE EE EE EE Shipping Data EE EE EE 102 . Screen Sequence: This controls which screens and in what sequence you see them during document processing. Proposal for Pricing Date: This is where you can control whether the pric­ ing will use the proposed delivery date or a date of the order creation.3 Sales EE Check Credit Limit: This means that your customer credit check will be performed. the system automatically proposes the cur­ rent date as the purchase order date. Date Type: This is where you can set up whether your schedule lines will use day. or whether someone in your organization needs to check the delivery details before shipping takes place. Delivery Type: This determines which delivery type will be created as a sub­ sequent document type. Delivery Block: This is where you can define whether the delivery block should be set automatically. Incompletion Procedure: This controls the assignment of the incompletion procedure that checks your order for fields that are defined as mandatory before further processing can take place. Read Info Record: This means the system will search for customer material info records during order entry. the division in the document header applies to all items.

Of course. the selected profile will be used to carry out options for shipment cost determination. your subsequent delivery can be created as soon as the order is saved. Delivery Relevant Billing Type: This defines which billing document type will be the default for the sales document. Billing Block: You can define this as a default. If defined. the same pricing condition will be used for all line items of your document. Immediate delivery: If this is set. and the destination order type and item categories were determined. Order Relevant Billing Type: Here you control which billing document type will be applied for sales document items that aren’t relevant for delivery but are relevant for billing. Customizing settings were accessed. item cat­ egory settings can give you completely different end results depending on your business scenarios. The item category on the quota­ tion isn’t subject to delivery or billing. EE EE Billing Data EE EE EE EE EE SAP item categories are defined to arm you with additional controls during sales document processing.2 lists some of the available predelivered item categories. Intercompany Billing: This specifies a default billing document type for intercompany transactions. Then you create a subsequent sales order with reference to your quotation. In real life. you can create your own item categories by making the settings in Customizing to fine­tune controls and to match your needs. the behavior of your normal standard order item can be totally different for returns order or cash sales. you may cre­ ate the quotation for your customer’s inquiry. which would automatically assign a billing block value in configuration and force you to check the docu­ ment before billing can be executed.Sales 3 configuration for the document type. For example. Table 3. it will take priority over the customer master data and will be set as a default value for your sales document. Just like with the document types. Condition Type Line Items: You can define the condition type used to trans­ fer the cost of line items. Dur­ ing your order creation. Basically the same material can behave differently when processed by different order types. so the item is deliverable by a third party. EE Shipment Cost Info Profile: If you maintain this entry. 103 .

Then you set up copy controls that allow subsequent documents to be generated with reference. You control what is getting copied for you from inquiry to sales order and creating shipping and finally bill­ ing documents. by changing how the system will perform certain functions such as tax determination. for example. The following are some of the most important functions controlled by item cat­ egory Customizing: EE General Data EE Item Type: You can define whether the item is to be a material or a text item. 104 . where allowed combinations of source and target document types and item categories are maintained.3 Sales Item Category AFN AGN AGX REN REQ RLN TAC TAD TAG TAK TAM TAN TANN TAS Table 3. you maintain the assignment of the item categories to your document types in Customizing by defining which item categories can be used with certain docu­ ment types.2 Description Inquiry item Standard item Quotation item Standard item Full product returns Returns order Variant configuration Service Generic article Make-to-order product Assembly item Standard item Free of charge item Third-party item Sample of Available Standard Item Categories Also.

Returns: You can determine whether the item is a return item Credit Active: You can specify whether the item will be subject to credit management controls and updates. of how order types and item categories come together dur­ ing order processing. Statistical Value: You can define whether the system will add the statistical item value to the total value of the order. Billing Relevance: You can define whether the item is relevant for billing. the system will determine the cost. Schedule Line Allowed: You can define whether schedule lines will be allowed for the item. the customer isn’t charged for the item. Business Item: You can select all item data to deviate from those at the header level of the document. Billing Block: You can assign an automatic billing block for documents that have to be reviewed before billing. BOM and Configuration: You can define controls around variant configu­ rable materials. Weight/Volume Relevant: You can determine the weight and volume of an item. Pricing: You can define whether set pricing for the item will be carried out. EE EE EE EE EE EE EE Shipping Data EE EE EE Billing data EE EE EE EE Finally.2. the item category is subject for delivery. we have all of the pieces of this puzzle together. EE Determining the Item Category The item category in the sales document is determined based on the combina­ tion of the sales document type and material master item category group. Determine Cost: If you select this. Item Relevant for Delivery: If you set this flag. 105 . you have to select stock in scope. and we can draft a picture.Sales 3 EE Special Stock: If you need to process special stocks in a different way. If this is set. as shown in Figure 3.

and finally we’re down to the most granular level represented by schedule line category. During quotation entry — sales document type QT — your item cate­ gory determination will select the default value. 106 . You can have up to three manual schedule line categories assigned to a single item category/MRP type combination. In another example. as shown in Table 3. which is AGN Standard Item. The schedule line is required for any sales order to create the subsequent delivery docu­ ment.2 EE Item Category Default Item Category TAN Item Category Determination Example Schedule Line Categories We started analysis of sales document control elements from document type. you have a material master defined with item category group NORM. Also the assignment of schedule lines to item categories and MRP types makes a connection between your sales activities and materials planning where MRP type is also assigned in the material master. you enter the standard sales order — sales document type OR — and the determination will look for a default value finding TAN – Standard Item category. if you’re using the same material.3 Sales For example. Standard predelivered schedule line categories’ key characters represent the schedule line usage. Document Type Sales Document Type QT Item Category Default Item Category AGN Material Master Item Category Group NORM Document Type Sales Document Type OR Figure 3.3. adding a line item layer represented by item categories.

purchase requisition can be automatically generated where default data for the pur­ chase order type.Sales 3 First Character A B C D Second Character T X N P V Table 3. This shouldn’t be set up for inquiry. Availability: Here you control availability check relevancy. quotations. and account assignment category comes from values you maintain here. EE General Data EE Movement Type: This is where you assign the movement type that will be used during goods issue — posting quantity and value changes to inventory and accounting. EE EE EE EE 107 .3 Usage Inquiry Quotation Sales order Returns Usage No inventory management No inventory management with goods issue No planning MRP Consumption-based planning Schedule Line Usage Definition The schedule line allows you to control the following data types. Incompletion Procedure: This is where you can control the assignment to incompletion procedure that determines which fields must be completed before the document can be processed further. and sales orders in SAP environments without integration with inventory manage­ ment. This is the lowest level of the availability check control. Transfer of requirements will also be carried out. Requirements: You have to set this flag to recognize the requests for materi­ als that are assigned to your line item schedule line by MRP. Movement type is also to be specified for return delivery but not for return items. item category. Purchase Order/Purchase Requisition: If you select this checkbox.

You may have to adjust item categories and schedule lines if the negotiations require it. EE Now that you have a good understanding of the core fundamental structure of sales documents. you may be changing deliv­ ery dates. you can now start recording your initial sales activities in the form of an inquiry and follow up with a quotation document that will be created as a response to the customer’s inquiry. Just like with order types and item categories.3 Sales EE Shipping Data EE Item Relevant for Delivery: You can set this checkbox if the schedule lines for your order items are relevant for physical delivery of goods. Standard predelivered document types and the combination of item categories and schedule lines are listed in Table 3. Delivery Block: You can use this feature if you decide to automatically block your orders schedule lines from being delivered. Document Type IN – Inquiry QT – Quotation Item Category AFN – Inquiry Item AGN – Standard Item AGNN – Free-of-Charge Item Table 3. Armed with the information about current and prospective customers and contacts. partners to whom the goods are to be shipped.4. Introduction.4 Inquiry and Quotation Components Structure Schedule Line AT – Inquiry Schedule Line BV – Consumption MRP BN – No MRP BP – Deterministic MRP You can also leverage the alternative items function to offer your customers sub­ stitute materials just in case the item requested isn’t available. 3.1 Inquiry and Quotation As we briefly described in Chapter 1. If your customer 108 . it allows certain orders to be reviewed before further processing takes place. the SAP system provides you with tools to capture all sales­related activities from the very first contact with your potential prospects to establishing long­term contractual agreements that capture all of your sales and marketing employees. or payment terms. During the course of negotiations. let’s move on to discuss the actual documents in the works start­ ing with the presales documents: inquiry and quotation.

235. 266. 137 Backorders. 284 Materials. 245 Bills of lading. 45 Blocked orders.Index 2­step picking monitor. 197. 182. 284 Account determination. 391 A Access credentials. 212 control. 170. 268 Accruals keys. 239 Advanced shipping notification. 27 Bill. 172 AR account. 269. 306. 239. 239 Assembly order. 325 Billing. 186. 351 AP invoice. 284. 70. 80 ALE. 389. 248 Billing types. 351 Create. 47 Account Receivables. 306. 190 Multiple. 25 Business Intelligence. 389 Availability date. 233 Billed quantities. 42. 349 Billing plan. 71. 245. 38. 277 Billing processing. 314 Base Unit of Measure. 55 Batch. 318 Blocked stock. 247. 230 Accrual amount. 236. 388 Allocation. 17 Accounting document. 390 B Backorder processing. 85. 184 Automatic billing due list. 48. 245 Billing due list. 281 Accounts Payable. 112 AnalysIs. 244 Business area. 160. 214 Alternative material. 212. 283. 176. 219 Batch management. 392 Configuration settings. 137. 284 Account management. 375 Business Transaction Type. 393 settings. 285. 169. 251 Automatic invoice receipt. 45 Adjustments. 239. 233. 239. 253. 360 Access sequence. 237. 190. 245. 239. 286 Account group. 43 Accounting. 314 Backorder values. 83 Account assignment group Customer. 347 Account keys. 39 Business partners. 251. 154 397 . 251 types. 79 Agreements. 265. 172 Availability. 75 Address tab. 349 Billing block. 196 Bill­to party. 394 Availability check. 317. 276 Billing relevance. 276. 286 Billing document. 390 Re-run. 226. 272 Billing date.

272. 291 Commodity Code. 328 basic list. 209. 20 Contracts. 244 Create a shipment. 21 Consignment process. 222 Combination. 383. 222 Connectors. 147 Credit memo. 159. 229. 251 Collective processing. 76. 325. 382. 47 Change. 375. 226 Consolidated picking. 71 Condition maintenance. 145 Credit limit. 67.Index C Calculation type. 209 Constrain. 361 Collective billing document. 163 Configuration. 262. 71 Condition technique. 341 Contact Person. 168 Create transfer orders. 47 Cost of goods sold. 271 Canceling billing document. 45 Controlling. 75 Condition record. 245 Competitive products. 81 Control data. 51 Create. 51 Contract lifecycle management. 339 Client. 275 398 . 83. 70. 255. 349 Chart of accounts. 234 Confirmed delivery date. 273. 218 Correspondence. 345 Create individual billing document. 233 Credit. 19 Controlling area. 291 Customer account. 386 Condition record value. 258. 269 Cancellation Billing Type. 271. 145 Master data. 255. 83. 375. 69. 225 Checking. 239 Components. 317 Connection points. 255 Create Freight List button. 54 Complaints. 239 Credit processing. 163 Consolidated packing lists. 296 Client number. 204 Consolidated transfer orders. 285 Condition type. 34. 228. 239 Customer analysis. 291 Configurable materials. 329 Request. 25. 55 Cross selling. 291 Condition class. 167. 284 Check­in. 293 Cancel credit memo. 70. 25. 19 Condition. 69. 237 Confirm. 71. 164 Cross Plant Material Status. 47. 197. 295 Customer complaint. 328 Activity. 239 Credit control area. 26 Control Quantity. 261 Online. 78 Cross­Company Sales. 317. 25. 336 Collective shipments. 247 Cancellation of billing documents. 25. 261 Online mode. 319 Credit management. 74. 235 Costs. 198 Confirmed quantities. 63 Customer. 71. 68. 160. 261 Create Outbound Delivery. 70. 25 Company code. 153 Communication. Company. 51 Display. 258. 269 Changes to the delivery. 223 Create collective billing document Background. 69. 293 Condition table. 43. 67.

364 Environmental. 228 Customs Office. 154. 141 Delivery quantity. 88. 20 EDI. 48. 56. 280 process. 29 Customizing. 237 Delivery list. 289 Display. 306 Customer number. 80. 239. 67. 342 Debit memo. 226 Delivery type. 333. 100. 306. 228 Dispatch. 154 D Damaged goods. 339 Delivering plant. 383 Display condition record report. 281 Drill down. and Safety Management. 248 E­mailing. 51 Display. 386 Development and manufacturing. 235. 52 Edit. 52 Customer Master. 49. 377 Delivery picking. Health. 375 Engineering change management. 317 reason. 376 Distribution channel and division. 318 Delivery date. 383 Delivery order. 335 levels. 27 Enterprise structure. 292. 347. 258. 351. 375. 378. 51 Create. 330 E E­commerce. 348 Distribution. 165. 376 Document flow. 222. 272. 196. 100. 78 Transactions. 336 Document type.Index Customer Hierarchy. 380. 336 Delivery item. 339 Distribution channel. 302 Difference adjustment. 153 Customs procedure. 273 Request. 239 Decentralized warehouse. 380. 51 Customer master record. 300. 200. 24 Environment. 32. 375 Down payment. 340 Delivery note. 292. 322 Customer Service. 19. 202. 201 Delivery­related invoice. 89. 233 Dispatch time. 275 Discounts. 196 Change. 228 Customs. 293. 88. 32. 79. 140. 200. 309 Customer returns. 209 categories. 347 Document pricing procedure. 141 Customer material info records. 375. 377. 271. 204 Delivery priority. 379. 197. 382 Delivery block. 239. 198. 382 Determination analysis. 256 399 . 56 Delivery. 279 requests. 289 Display Delivery Changes. 247 Documents due for delivery. 381. 27 E­sourcing. 239 Dangerous materials. 249 Delivery status. 235. 388 Order response. 281 agreement. 302 Division. 78. 226 Date range. 322 Analysis. 19 Dicing and slicing. 20 Exception messages. 291 Display Customer Hierarchy . 269 processing. 337 Delivery Due List.

244 Inventory control. 209 Individual packing lists. 351 Button. 325 F Fast Display checkbox. 364 Extras menu. 214 Info­structures. 212 Individual shipments. 370 Faxing. 189. 57 General Ledger. 242 Incoterms. 333 Incoming payment. 39. 369 Managing. 189. 170 Intercompany invoice. 309 Document type. 235 correction. 345 date. 27. 312 Incorrect billing document. 235 Invoice. 339 Incoming invoice. 155 Master data. 237 General Data. 222 Individual transfer order. 19 I IDOC. 242 for services. 285 Financial postings. 108. 19. 228 Freight charges. 153 Global Trade Services. 362 Gross sales. 244. 375 Field catalogs. 245 Foreign trade. 78 Inventory. 229 Forward scheduling. 314 Favorites. 226 Forwarding agent. 110 List. 170 Internal warnings and info. 235. 18. 199 Freight. 46 Extras. 248 Hierarchy assignments. 45 General item category group. 351 Inquiry. 154 Formats. 196 Cockpits. 42 Full box. 309 Number. 25 H Handling unit. 377 Functionalities. 281 Incomplete sales orders. 96 Individual billing document. 152. 181. 47. 67. 233. 309 Insurance. 217 Full pallet. 203. 226 Individual picking. 345. 95. 19 Funds management area. 297 Graphical user interface.Index Export data. 198 Goods receipt. 233. 197 key. 228 Financial Accounting. 181 Incoming orders. 235 Geographical info. 90. 17 Inventory Management. 219 Header partners. 239 G GAAP. 233. 230 400 . 251 Individual billing process. 251 Individual delivery item quantities. 291 Human Capital Management. 153 Goods issue. 228 Intercompany Billing. 226. 217 Function. 226. 109.

375 Key condition. 279. 228 K Key combinations. 274 Invoiced Sales. 269. 351. 251 Marketing. 29 Materials. 335. 385 Logistics. 351 Logistics Invoice Verification. 81 Master data. 389 Material number.Index Invoice corrections. 153. 333 Materials Management. 247 Invoices. 203. 218 Minimum delivery quantity. 349 List of sales order. 291. 27 Materials price. 222 List customer material info. 28 Logistics Information System. 381 Large/small quantities. 185 TAS. 258 Type. 336 Logistics Execution. 276. 198 end. 155. 53. 350. 183 Manual mass billing. 233 Legs. 217 Lean Warehouse Management. 258 Invoicing. 344 date. 297. 364 Message transmission. 184 sales process. 219. 309 Material Requirements Planning. 140 Multi­dimensional scales. 162 production. 198 Location mandatory. 341 LOCL. 58 Item View button. 225 point. 235 MRP elements. 41. 222 Monthly period. 55. 293 Maximum Bin Quantity. 308 Loading and unloading points. 54. 19. 318 Movement type. 380 Milestone billing. 218 Menu bar. 196. 198 Material determination. 347 Material Group. 330 Invoice list. 105 Group. 329. 225 time. 55 Material master. 383 Medium. 19. 351 L Language. 296. 36 start. 57 Minimum order quantity. 363 Menu components. 57 Mode of Transport. 65 List of deliveries. 222 Loading button. 57 TAK. 68 Item proposal. 78 Make to order. 218. 27 M Mail Internet order. 330 Item category Determination. 325. 376 Key figures. 96 401 . 204 Ledger. 175 Item pricing. 283 Minimum Bin Quantity. 351 Material analysis. 300. 333 Material availability date. 42. 46 Master contract. 306 Listings and exclusions. 88. 61 Material documents. 306.

67. 248. 27 Picked quantity. 168 Monitor. 218. 90 Determination. 380 Partner determination procedures. 209 Partner. 386 Output type. 70. 43 O Order­ and delivery­related invoice. 169 Posting. 244. 317. 71 Pricing. 366 Non­stock materials. 194. 351 Outbound delivery. 248 Order value. 93 Packing list. 345. 201 P Packaging materials. 47 Period. 54. 78 Order date. 311 N Navigation area. 228 procedure. 239 Posting Block. 67. 375 Output determination. 375 Output status. 195 Picking/packing. 206 in the warehouse. 48 Partner profile. 201 Picking. 209 Number ranges. 318 Organizational structure. 249 Order­related invoice. 296 Periodic billing. 45 Payment. 239 Pre­sale activities. 19 Post goods issue. 219 Partially Processed. 77. 237 Pop­up window. 342. 198 Order processing. 339. 43. 190 Post goods receipt. 35 Plant Maintenance. 309 My Quotations checkbox. 289 element. 345 Portfolio planning. 375 Output condition record. 347 Output. 37 Order quantity. 71 Price elements. 203. 48. 45. 205. 306 Payment transactions. 233. 17. 57 Order­related billing. 376 Overall WM Status. 42. 48 Partner functions. 209 location. 375 Output settings. 388 Payer. 19. 54 Not Yet Processed. 384 Output processing.Index My Inquiries. 375. 228 Price determination. 286 procedure. 219 Packing. 202 Create. 233 Packing instructions. 198. 341 lists. 286. 30. 375 Output condition. 229. 200. 199 Planning of replenishments. 79 Packing stations. 36 Price. 248 Output Device. 234 Preceding document. 217 Plant. 209 Date. 337 Date Range. 250 Order confirmation. 229 402 . 338. 247 Post the goods issue. 339 area. 276 Physical inventory. 160. 233. 29 POD. 26.

238 Reconciliation account. 67. 384 Printing. 191 VPRS. 283 Reference document. 178 Purchasing. 265 processing. 157 quantity. 141. 172 PI02. 232 Purchase requisition. 325 Bill of material. 268 Returns. 26 Quotation. 172. 27 Promotion. 159. 239 order. 165. 262 Recipe management. 263 agreement. 323 Route. 53 Profitability analysis. 68. 165. 235 Release After Output. 172 PI01. 383 Print Immediately. 247. 351 organization. 237 Purchase order. 163 Sales activity. 230 groups. 389 Required delivery date. 87. 197 Route determination. 384 Replenishment Quantity. 48 Profit margin. 54 Rebate. 113 Quotation list. 196 S Sales. 258 Pricing report. 191 Pricing procedure. 244 Create. 19.Index Pricing conditions. 191 IV01. 330 Sales deal. 54. 165. 184 Product proposal. 262. 154. 19. 306 Sales agreements. 191 Project System. 156 delivery. 375 Sales area. 55 Production. 375 Processing statuses. 226. 143 Simulation. 73. 82. 84 Proof of delivery. 88. 218 Requested delivery date. 48. 170 PR00. 89 Route information. 170. 198 Rescheduling. 71. 83 accrual. 174. 189 Production Planning. 244 history. 58 Products. 28. 83 Determination. 33 Sales cycle. 230. 29 Quantity. 351 Quality Management. 172. 83. 258 EK02. 304. 196 Sales and Distribution. 19 Product Hierarchy. 85 Q Quality Info System. 219 Quantity contracts. 73 Pricing record. 19 Reconciliation. 188 Production Order Change. 293 Printer. 84. 99. 310 R Radio Frequency. 144 Retroactive rebate agreements. 108. 28 Raw materials. 174. 82 403 . 336 Product data management. 180 for services. 196. 268 basis. 19 output conditions. 19. 140. 17. 27 Info System.

20 SAP BusinessObjects Spend Performance Management. 19. 244 Settlement lines. 375 Sales document type. 225 Shipments. 174. 351 Create. 361 HTML. 20 Service. 293 Sales Prospect Create. 229 settlement. 225 404 . 51 Sales summary. 359. 18 SAP Event Management. 229 item. 22 Java. 295. 308. 244 header. 284. 21 Scale. 177.Index Sales document. 293. 20. 316 Serialize. 185. 240. 337. 231 Shipment. 393 SD to FI. 39. 21. 285 Security administrator. 230 Services. 333. 166. 48. 225 Shipment document. 21 SAP GUI. 232 subitem. 30 Contact Center. 21 Customer collaboration. 20 Sales. 230 Shipment end. 375 SAP Customer Relationship Management. 292. 33 Sales Information System. 225. 21 Supplier collarboration. 21. 244. 351 Sales office. 330 Sales organization. 106 Screen body. 375 SAP Extended Warehouse Management. 54 Settings. 33 Sales order. 85. 362 SAP ERP. 82 Service entry sheet. 221 Shipment start. 278 Settle the costs. 228. 364 Settlement. 361 Selected period. 229 Shipment deadlines. 20 SAP Supply Chain Management. 221 Shipment completion. 56 SAP APO. 229. 187 for a given material. 31. 350. 299. 198. 228 Schedule line. 22 SAP Logon icon. 245. 22 Windows. 229 item category. 248 Sales group. 366 Screen header. 362 SD deliveries. 20 SAP Easy Access settings. 219 Service contract. 309. 230 Shipment cost document. 316. 322. 20 SAP Business Suite. 393 SD Document Category. 351 SAP Business Workflow. 21 Execution. 196. 375 Sales promotion. 235. 392 categories. 20 Marketing. 359 SAP NetWeaver. 21 Planning. 247 SD orders. 291. 304 Sales Views. 308 Sales org analysis. 21 SAP software suite. 228. 18 SAP Supplier Relationship Management. 30 Contract manufacturer collaboration.

225 Shipping conditions. 351 Status bar. 44. 365 Statistical groups. 91 Subsequent delivery free of charge order. 228 Trading goods. 195 Ship­to party. 341. 82 Variant configuration. 247 Transfer mechanism. 362 Utilities. 198 Transportation. 35. 88 Point. 248 Third­party order. 342 Transit time. 314 Shipping point. 204 Top N option. 297 Validity dates. 196. 310 Special processes in sales. 222. 223 Shipping. 254 Simulate invoice list creation. 233 Shipping carriers. 368 Runaway. 386 Truck. 162 Standard rebate processing. 57 Taxes. 19. 190 Condition. 347 date. 351 Vendors. 364 Volume. 67 Terms of payment. 235 Stock category. 261 Sold­to party. 198 Transportation zone. 302. 27. 88 Transportation Info System. 222 Transportation group. 239 Storage location. 88 Troubleshooting. 68. 201. 265 User menu. 360 Similar orders. 228 Transportation planning. 385 Transaction code. 197. 44. 198 point. 209. 36. 206. 392 Two­step picking.Index Shipment type. 88. 351 Transportation partners. 293 Validity period. 197 Shipping due. 55 405 . 67. 46 Update Billing Documents. 351 Statistical information. 229 time. 88 Shipping and transportation. 347 Stock account. 221 Transportation chain. 197 Shortcuts. 194. 342 Shipping type. 364 V T Tax Data. 161 Surcharges. 373 Transaction Group. 229 Ship­to address. 222. 26. 94 Text determination procedure. 228 Value contract. 163 Third­party sales order. 204. 262 Standard toolbar. 209 U Unloading points. 35 Subordinate packing instructions. 345 Two schedule lines. 54 Traffic light status. 367 Stock. 163 Vendor master. 43 View. 320 Simulate billing document creation. 173 Times slots. 48. 391 Transfer orders.

204. 56 Y Yard management. 336 Warehouse 2 view. 209 X X­Plant Status. 209 Info System. 205. 26. 28 406 . 204. 35. 244. 55 Windows printer. 385 Withholding tax.Index W Warehouse. 203 status. 218 Warehouse Management. 47 WM status. 351 Wave pick. 201. 209 Weight.

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