Press release, Krakow, January 25th, 2011

COMARCH SELF CARE VERSION 6.6 HAS BEEN LAUNCHED

Comarch has introduced the new version of its Self Care product, with additional
functionalities. Comarch Self Care is a web self-service portal enabling communication service providers
to reduce customer service costs and increase customer satisfaction. It answers the needs of the
consumer and SME markets, while the Corporate Self Care product provides advanced features for
enterprises.

Comarch Self Care enables consumers and small businesses to browse their bills and usage, manage their services,
and modify personal information without the assistance a call center agent. It helps service providers get closer to
their customers and deliver non-interfering, relevant messages. Comarch Self Care has already been implemented
at: Bite Latvia and Lithuania, OnePhone, Germany, KPN, The Netherlands, Auchan Telecom, France or 6GMOBILE,
The Netherlands.

Key improvements introduced in Comarch Self Care 6.6 include:

 Ability to define additional user relationships in residential and SME segments - e.g. household, family
 User profile advanced management (making it easy for customers to grant suitable rights to others)
 Notifications/escalations - specific alerts can be created on the basis of rules or events, e.g. when a new invoice is
created
 More automated configuration (added generic overview display and generic contracting, which allows
implementation of the system in less than 10 weeks)
 Case management and order basket improvements - possibility of painless integration with external workflow
engine through ESB

Pawel Lamik, CRM and Self Care product manager, at Comarch's telecommunications business unit,
said: We are devoted to constantly improving and developing our products based on both customer
demand and the innovative ideas of our employees. Our customers - communication service providers -
can now implement a state of the art self-service portal for end-users significantly faster. The new
features now offer even more value to the users in terms of convenience and flexibility in using the
portal."

Comarch Corporate Self Care provides online ordering, data management and reporting for
corporate customers. It is also a telecom expense management solution, increasing the value of a service provider's
offer. Managers of an enterprise customer can set spending limits for their employees and receive notifications when
the limit is exceeded. By making use of virtual hierarchies, the company can delegate responsibility for the
management and control of costs and services to middle and lower management.

Related resources:
 Leaflet - Comarch Self Care
 Lealfet - Comarch Corporate Self Care
 Case Study - End to End MVNO Solution at Auchan Telecom, France
 Case Study - BSS Suite at Cablevision de Saltillo, Mexico
 Case Study - End to End BSS Solution at OnePhone Deutschland, Germany
 Blog Post - Customer experience from the self service
About Comarch

Comarch is a global supplier of industry-standard compliant IT products and services for the telecommunication
industry. One of the company's fundamental distinguishing features is its focus on the flexibility and configurability of
its solutions, which are developed in-house and customized to suit the specific needs of its customers. Comarch
solutions are business driven, and they are evolving based on customer demand. Since 1993, Comarch has
accumulated a lot of experience and knowledge in the fields of designing, implementing, and integrating IT solutions.
The company serves customers from four continents, and this client base includes some of the market's largest
players - such as Deutsche Telekom, T-Mobile Austria, E-Plus Germany, Vodafone Germany, Telefonica O2
Germany and Auchan Telecom France (MVNO). Comarch's unique solutions allow operators to provide the
highest quality of service to their customers, ensuring their satisfaction and continued patronage. The loyalty of
Comarch's customers has always been the strongest confirmation of the quality of its solutions in the areas of billing
and inter-partner settlements, as well as the management of telecommunications networks and services. Comarch's
offer for the telecom industry is mainly aimed at Fixed and Broadband Operators, Cable Operators, Mobile
Operators, Wholesale Departments, MVNO/MVNE Operators, M2M Business, ISPs and VoIP
Operators, Content Providers and IPTV Operators and Satellite Service Providers. 
More information can be found at: telecoms.comarch.com. 

Comarch Telecommunications Press Office

Katarzyna Gajewska | Tel: +48 12 646 15 04 | Gsm: +48 691 464 119 |Fax: +48 12 646 12 00
E-mail: Katarzyna.Gajewska@Comarch.com

 
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