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Lecture 7.

Psychology of
business communication.
Psychological types of a personality according to Eric
Burne:
–The concept of ego-status

–Discernment of ego-status
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Models of a person’s behavior in
different situations:

• Structural model = inner composition
of human psychology
• Functional model = ways of conduct,
actions and reactions

The concept of ego-status
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Ego-status consists of
• Thinking
• Feeling
• Acting
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Ego-status Types

• Status Parents-I => a person thinks. collects and comprehends facts objectively • Status Child-I => a person feels and acts as in childhood 4 Status Parents-I Critical Feeding- Considerate Parents-I Parents-I 5 Status Child-I Adaptable Child Rebellious Child-I Free Child 6 Discernment of Ego-Status: Critical Parents-I Characteristic Features of Behavior: . acts and feels as his parents do • Status Adults-I => a person makes sober estimations of the reality.

inventive. emotionless. interested. authoritative. concentrated. claiming being always right 7 Discernment of Ego-Status: Feeding-Considerate Parents-I Characteristic Features of Behavior: • Kind. creative. punishing. impatient. • Inspired. patronizing. • Ironic. encouraging. supporting. advising.• Automatically evaluating. joyful. • Listening to an interlocutor. blaming. objective. • Understanding. banning. grateful. helpful. • Putting forward and choosing alternatives. sympathizing. full of energy. • Egoistic . reproaching. consoling. • Ordering. • Considerate. • Attentive. • Cooperative 9 Discernment of Ego-Status: Free Child-I Characteristic Features of Behavior: • Spontaneous. • Dogmatic. • Inquisitive. teasing. • Dreaming. • Looking for the guilty. • Protective. • Over considerate 8 Discernment of Ego-Status: Adults-I Characteristic Features of Behavior: • Liberated.

thinking about consequences. helpless. angry. 12 To determine the ego-status you need: To observe a partner’s intonation. disobedient. modest. • Rough. demanding much of oneself. • Asking for approval 11 Discernment of Ego-Status: Rebellious Child-I Characteristic Features of Behavior: • Protest against stronger and more authoritative people. insulted. • Timid. To make communication successful you should . conserved. self-willing. • Contradicting other people. face expression. • Naughty. obedient. behavior. body position 13 Practical Advice • There is neither bad nor good ego-status. gesture.10 Discernment of Ego-Status: Adaptable Child-I Characteristic Features of Behavior: • Cautious. aggressive. fault. unpleasant. • Feeling shame. • Dreaming.

• Think of the ego-status which can best help you eliminate the conflict and develop the effective strategy. master each of them. • Find out which ego-status you prefer in a conflict situation. It is destructive and useless for efficient communication. Slice salami! 16 . 15 Practical Advice Remember: You cannot experiment with two strategies simultaneously. • If you are in the rebellious child-I status. Think of possible alternatives. • Try practicing a more constructive desirable ego-status 14 Practical Advice • Avoid super-critical status parents-I. • Check if you are able to recognize and deal with each ego-status in conflict situations. analyze what business counter arguments you have or why not agree with the situation.