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CH A P T E R 12

Upgrading Exchange on the Cisco Unity 5.x
System

Use the procedures in this chapter to change the partner Exchange server to a server that is running a
later version of Exchange than the current partner Exchange server is running. If you want to change the
partner Exchange server to a server running the same version of Exchange, see the “Changing the Partner
Exchange Server” chapter.
This chapter contains the following sections:
• Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5.x Without Failover,
page 12-1
• Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5.x with Failover Configured,
page 12-7
• Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5.x Without Failover, page 12-17
• Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5.x with Failover Configured,
page 12-22
• Upgrading Exchange 5.5 to Exchange 2003 or 2000, page 12-31

Upgrading Exchange 2000 or 2003 to Exchange 2007 for
Cisco Unity 5.x Without Failover
Note If Cisco Unity failover is configured, see the “Upgrading Exchange 2000 or 2003 to Exchange 2007 for
Cisco Unity 5.x with Failover Configured” section on page 12-7 to upgrade those servers.

The upgrade procedures in this section were tested in a configuration that included the following
elements:
• A domain controller/global catalog server (DC/GC).
• A Cisco Unity server (member server).
• An Exchange 2003 Server with Exchange 2003 Service Pack 2 (member server).
• A separate Exchange 2007 server that was added during the upgrade (member server).

Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13603-01 12-1

Chapter 12 Upgrading Exchange on the Cisco Unity 5.x System
Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5.x Without Failover

Caution All testing was done with the old partner Exchange server, the new partner Exchange server, and the
Cisco Unity server in the same Active Directory domain. Upgrading from one version of Exchange to
another when the partner Exchange servers are in separate Active Directory domains has not been tested,
and may fail.

The following subsections contain the instructions for upgrading a Cisco Unity 5.x system without
failover from Exchange 2000 or 2003 to Exchange 2007:
• Downloading Software (Cisco Unity 5.x Without Failover), page 12-2
• Upgrading Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5.x Without Failover), page 12-3
• Reconfiguring Cisco Unity (Version 5.x Without Failover), page 12-4
Cisco Unity will continue to function after you do the procedures in the “Upgrading Exchange 2000 or
2003 to Exchange 2007 (Cisco Unity 5.x Without Failover)” subsection, so you do not have to
immediately do the procedures in the “Reconfiguring Cisco Unity (Version 5.x Without Failover)”
subsection.
Do not decommission the existing partner Exchange 2000 or 2003 server until you have completed all
three subsections.

Note If the Cisco Unity server is running Cisco Unity 4.2(1) or earlier, upgrade to the shipping Cisco Unity
5.x version before you upgrade to Exchange 2007. See Chapter 1, “Upgrading Cisco Unity 4.x Software
to the Shipping 5.x Version” in this guide, and use the task list for upgrading Cisco Unity without
failover:

Downloading Software (Cisco Unity 5.x Without Failover)
This subsection lists the software needed to reconfigure a Cisco Unity system for Exchange 2007. Note
the following considerations:
• The downloads may total 200 MB or more. Use a computer with a high-speed Internet connection,
and confirm that the computer has sufficient disk space or has access to a network drive with
sufficient disk space.
• The downloads are all self-extracting executable files. When all downloads are complete, extract the
updates, then delete the downloaded .exe files to free disk space.
• The documentation instructs you when to install the software you download.
Download the following software:
• The latest Exchange 2007 service pack recommended for use with Cisco Unity, if any. Refer to
System Requirements for Cisco Unity at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html. The
service pack is available on the Microsoft website.
• The latest version of the Cisco Unity Directory Walker (DbWalker) utility, available at
http://ciscounitytools.com/App_DirectoryWalker4.htm. Db Walker is used to check the consistency
of and correct errors in the Cisco Unity database before the upgrade.

Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
12-2 OL-13603-01

Chapter 12 Upgrading Exchange on the Cisco Unity 5.x System
Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5.x Without Failover

• The latest versions of the Cisco Unity Disaster Recovery tools (DiRT), available at
http://ciscounitytools.com/App_DisasterRecoveryTools.htm. DiRT is used to back up Cisco Unity
data before the upgrade and to restore Cisco Unity data, if necessary.
• The latest version of the Cisco Unity Permissions wizard, available at
http://ciscounitytools.com/App_PW_501.htm.

Upgrading Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5.x Without
Failover)

Caution If you are using the Cisco Unity Voice Connector for Microsoft Exchange, you must keep an
Exchange 2000 or Exchange 2003 server in the forest and install the Voice Connector on that server. An
Exchange 2007 version of the Voice Connector is not currently available.

For Cisco Unity 4.0(2) and earlier, when the partner Exchange server was running Exchange 2000,
Permissions Wizard automatically added the message store services account to the Exchange Domain
Servers group. If you are upgrading to Exchange 2007 on a Cisco Unity system that has been upgraded
from 4.0(2) or earlier, do the following procedure to remove the Cisco Unity message store services
account from the Exchange Domain Servers group, or message delivery will fail.

To Remove the Message Store Services Account from the Exchange Domain Servers Group (Selected
Configurations Only)

Step 1 On the Windows Start menu, click Programs > Microsoft Exchange > Active Directory Users and
Computers.
Step 2 In the left pane of Active Directory Users and Computers, expand the domain that contains the
Cisco Unity server, and click Users.
Step 3 In the right pane, double-click Exchange Domain Servers.
Step 4 In the Exchange Domain Servers Properties dialog box, click the Members tab.
Step 5 In the Members list, click the name of the message store services account, and click Remove.
Step 6 Click Yes to confirm.
Step 7 Click OK to close the Exchange Domain Servers Properties dialog box.
Step 8 Close Active Directory Users and Computers.

To Upgrade from Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5.x Without Failover)

Step 1 Follow the Microsoft documentation to install an Exchange 2007 server that has the Mailbox server role.
This is the server that you will use as the partner Exchange server. For more information on choosing a
partner server, see the “Choosing a Different Partner Exchange Server” section on page 4-1.

Caution Do not decommission the existing partner Exchange server until you complete the procedures
in the “Reconfiguring Cisco Unity (Version 5.x Without Failover)” subsection, or Cisco Unity
subscribers will not be able to access voice messages stored in Exchange.

Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13603-01 12-3

In the Mailbox section.x Without Failover) Step 1 On the Cisco Unity server. If you are reconfiguring multiple Cisco Unity servers without failover. Step 3 If an Exchange 2007 service pack has been released and qualified for use with Cisco Unity.) Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. Caution Microsoft recommends that you back up Exchange servers before you install the latest recommend Exchange service pack because some service packs cannot be uninstalled. back up the Exchange 2007 server that you will use as the partner Exchange server and all Exchange 2007 servers that home mailboxes for Cisco Unity subscribers. d. (The Help file. install the latest version of DbWalker. Follow the procedures to create a public folder database and to configure the default offline address book. In the console tree. c. click Configure Offline Address Book (OAB) Distribution for Outlook 2003 and Earlier Clients.x (With Microsoft Exchange) 12-4 OL-13603-01 . click Microsoft Exchange. b. Do them in the order listed to reconfigure Cisco Unity after you have installed the Exchange 2007 server that will become the partner server.x Without Failover If you are connecting Cisco Unity with another voice-messaging system using AMIS. To Check the Consistency of the Cisco Unity Database (Cisco Unity 5. configure offline address books for Outlook 2003 and earlier: a. you need to keep an Exchange 2000 or Exchange 2003 server in the forest for the Voice Connector until you have completed the transition to Cisco Unity. Cisco Unity Bridge. This warning is expected. when you run the Exchange 2007 Readiness Check scan in the Exchange Best Practices Analyzer. the report will include a warning about the AvExchangeIVC_<connector_id> Voice Connector. In the results pane.x Without Failover) This subsection contains five procedures.exe. DbWalker.htm. and start Exchange Management Console. do all of the procedures on each server. if it is not already installed. Reconfiguring Cisco Unity (Version 5. Step 2 Regardless of which version(s) of Outlook your are using. or VPIM Networking. and correct all errors that the utility finds. Step 4 Install the latest recommended Exchange 2007 service pack on the Exchange 2007 server that you will use as the partner Exchange server and on all Exchange 2007 servers that home mailboxes for Cisco Unity subscribers. Refer to DbWalker Help for detailed instructions on running the utility and on correcting errors in the database. Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 2 Run DbWalker. e. As noted earlier in this section. is in the same directory as DbWalker. Log on to an Exchange 2007 server. click the Finalize Deployment tab.

the account that you log on with must be either an Exchange Full Administrator or a member of the Domain Admins group in a domain that contains all of the domains in which mailboxes are homed. Step 2 If Exchange 2000 System Management Tools is installed on the Cisco Unity server. Refer to DiRT Help for detailed instructions. Step 2 Back up Cisco Unity data by using the Disaster Recovery Backup tool. (The Help file. If the Permissions wizard cannot set all of the required permissions. In the next procedure.htm. if any. Step 3 Install the latest Exchange 2003 service pack recommended for use with Cisco Unity.exe.Chapter 12 Upgrading Exchange on the Cisco Unity 5. you run the Cisco Unity Permissions wizard. is in the same directory as UnityDisasterRecoveryBackup. Refer to Exchange 2003 Help for more information. If you do not run the wizard. if it is not already installed. the account you are logged on as when you back up Cisco Unity data must have sufficient permissions or the backup will fail. • Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain in which Exchange mailboxes for Cisco Unity subscribers are homed. install the latest version of the Cisco Unity Permissions wizard. To Upgrade Exchange Software on the Cisco Unity Server (Cisco Unity 5.x Without Failover) Step 1 On the Cisco Unity server.x Without Failover To Back Up Cisco Unity Data (Cisco Unity 5. Caution Do not install the Exchange 2007 Management Console on the Cisco Unity server or Cisco Unity will not function properly. install the latest versions of DiRT. DiRT includes a variety of options that you must understand to use the tools successfully. UnityDisasterRecovery. the wizard may not be able to set all of the permissions required by the installation account and the service accounts.) Caution If you try to run the Permissions wizard by using an account that has less than the default permissions for a Domain Admin. Step 2 Log on to the Cisco Unity server by using an account that meets the following criteria: • Is a member of the Domain Admins group in the domain in which the Cisco Unity server is installed. upgrade to Exchange 2003 System Management Tools.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. Cisco Unity will not function properly.) Caution Follow Help carefully. To Run the Cisco Unity Permissions Wizard (Cisco Unity 5.x Without Failover) Step 1 On theCisco Unity server. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. In addition. if the tools are not already installed. (If Exchange mailboxes are homed in multiple domains. Cisco Unity will not run properly.x (With Microsoft Exchange) OL-13603-01 12-5 .x Without Failover) Step 1 Exit the Cisco Unity software.

Then skip to Step 12. Step 14 If custom organizational units were created for users or distribution lists. Caution Remember to specify the mailstores on the new Exchange 2007 servers when you run the Permissions wizard so that Cisco Unity has the necessary rights to the new mailstores. If an account exists for the Cisco Unity Administrator. click Change. and click Next. specify the domain in which you want Cisco Unity to create users and distribution lists. specify the partner Exchange 2007 server and the mailbox store in which to create new mailboxes. as applicable. and click Next. Step 12 In the Select Mailbox Location dialog box. configuring Cisco Unity for Exchange will fail. Step 15 On the Run Scripts on the Partner Exchange 2007 Server page. click the corresponding Change button to specify them. do not click Next or Cancel.x (With Microsoft Exchange) 12-6 OL-13603-01 . and click Next. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. and click Change/Remove. log on to Windows by using the Cisco Unity installation account.x Without Failover Step 3 Run the Permissions wizard from the directory in which you installed it in Step 1. skip to Step 9. You will return to the Cisco Unity server to complete the wizard in Step 20. uncheck the Disable Active Directory Accounts that Are Created By Cisco Unity check box. then in the Select User dialog box. click Microsoft Exchange 2007. click Cisco Unity Message Store Configuration Wizard. Step 4 On the Windows Start menu. Step 7 Enter the password for the installation account.x Without Failover)” procedure on page 12-3. Step 2 On the Cisco Unity server. Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 13 In the Select Active Directory Containers for New Objects dialog box. Step 11 If Cisco Unity is installed in a Unified Messaging configuration. Cisco Unity subscribers whose Exchange mailboxes are homed on the servers will not be able to send or receive voice messages. refer to Permissions wizard Help. If Cisco Unity is installed in a Voice Messaging configuration. To Configure Cisco Unity for Exchange 2007 (Cisco Unity 5. Step 8 If an account does not exist for the Cisco Unity Administrator (Cisco Unity administration account). Step 4 Restart the Cisco Unity server. For more information. Step 9 Click Next. Step 3 Exit the Cisco Unity software. review the onscreen text and check or uncheck the Disable Active Directory Accounts that Are Created By Cisco Unity check box. click Settings > Control Panel > Add/Remove Programs.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. Step 10 In the Select Partner Message Store dialog box. Step 6 On the Cisco Unity Message Store Configuration Wizard Welcome screen. Step 5 In the list of currently installed programs. double-click the name of the Cisco Unity administration account. and click Next. If Exchange is not running. and click Next. Otherwise.x Without Failover) Step 1 Confirm that Exchange is running on the partner Exchange server that you chose in Step 1 of the “To Upgrade from Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5. click Next. and click Next.

The upgrade procedures in this section were tested in a configuration that included the following elements: • A domain controller/global catalog server (DC/GC).x with Failover Configured).Chapter 12 Upgrading Exchange on the Cisco Unity 5.ps1 from the Windows desktop to one of the following locations: • A removeable disk.x with Failover Configured Note If there are one or more non-failover Cisco Unity servers in the forest.x Without Failover” section on page 12-1 to upgrade those servers.x (With Microsoft Exchange) OL-13603-01 12-7 . Step 17 Log on to a server on which Exchange Management Shell is installed using an account that has the permissions required to run a script. Step 22 Repeat this procedure on any other Cisco Unity servers in the forest. Step 18 Copy the script onto the local server.x with Failover Configured).x system configured for failover from Exchange 2000 or Exchange 2003 to Exchange 2007: • Downloading Software (Cisco Unity 5. The following subsections contain the instructions for upgrading a Cisco Unity 5. • A Cisco Unity primary server (member server). and return to the Cisco Unity server. Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. see the “Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. and may fail. • A Cisco Unity secondary server (member server). Caution All testing was done with the old partner Exchange server. page 12-8 • Upgrading Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5. • A network location that is accessible either to the partner Exchange server or to another server on which Exchange Management Shell is installed.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. the new partner Exchange server. page 12-8 • Reconfiguring Cisco Unity (Version 5. and the Cisco Unity server in the same Active Directory domain. and run the script. • An Exchange 2003 Server with Exchange 2003 Service Pack 2 (member server). Upgrading from one version of Exchange to another when the partner Exchange servers are in separate Active Directory domains has not been tested. page 12-10 Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Step 20 Exit Exchange Management Shell. Step 21 Follow the on-screen prompts until message store configuration is complete. Step 19 Start Exchange Management Shell.x with Failover Configured Step 16 Copy the file Ex2k7Script_<servername>.x with Failover Configured). • A separate Exchange 2007 server that was added during the upgrade (member server).

x (With Microsoft Exchange) 12-8 OL-13603-01 . • The downloads are all self-extracting executable files. • The documentation instructs you when to install the software you download. if any. Chapter 12 Upgrading Exchange on the Cisco Unity 5.htm.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list. • The latest version of the Cisco Unity Directory Walker (Db Walker) utility.html.cisco.com/App_DirectoryWalker4. See Chapter 1. available at http://ciscounitytools. Downloading Software (Cisco Unity 5.x before you upgrade to Exchange 2007. • The latest version of the Cisco Unity Disaster Recovery Tools (DiRT).x with Failover Configured) This section lists the software needed to reconfigure a Cisco Unity system for Exchange 2007. Use a computer with a high-speed Internet connection. • The latest version of the Cisco Unity Permissions wizard.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. you must keep an Exchange 2000 or Exchange 2003 server in the forest and install the Voice Connector on that server. Db Walker is used to check the consistency of and correct errors in the Cisco Unity database before the upgrade.x Version” in this guide.2(1) or earlier. Note the following considerations: • The downloads may total 200 MB or more. DiRT is used to back up the Cisco Unity server before the upgrade. Upgrading Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5.x with Failover Configured Cisco Unity will continue to function after you do the procedures in the “Upgrading Exchange 2000 to Exchange 2003 (Cisco Unity 5.com/App_DisasterRecoveryTools.x with Failover Configured)” subsection. then delete the downloaded .com/App_PW_501.x with Failover Configured) Before you begin the upgrade. The service pack is available on the Microsoft website.x with Failover Configured)” subsection.htm. and use the task list for upgrading Cisco Unity without failover. and confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space.x Software to the Shipping 5. Download the following software: • The latest Exchange 2007 service pack recommended for use with Cisco Unity. Do not decommission the existing partner Exchange 2000 or 2003 server until you have completed all three subsections. note the following considerations: Caution If you are using the Cisco Unity Voice Connector for Microsoft Exchange. extract the updates. available at http://ciscounitytools. Note If the Cisco Unity failover servers are running Cisco Unity 4. When all downloads are complete. An Exchange 2007 version of the Voice Connector is not currently available.htm. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Refer to System Requirements for Cisco Unity at http://www. so you do not have to immediately do the procedures in the “Reconfiguring Cisco Unity (Version 5.exe files to free disk space. upgrade to Cisco Unity 5. at http://ciscounitytools. “Upgrading Cisco Unity 4.

and click Users. Step 3 In the right pane. Step 7 Click OK to close the Exchange Domain Servers Properties dialog box. Step 2 Regardless of which version(s) of Outlook your are using. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. when the partner Exchange server was running Exchange 2000. and click Remove.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. e. Permissions Wizard automatically added the message store services account to the Exchange Domain Servers group. This is the server that you will use as the partner Exchange server. click the name of the message store services account. If you are upgrading to Exchange 2007 on a Cisco Unity system that has been upgraded from 4.Chapter 12 Upgrading Exchange on the Cisco Unity 5. configure offline address books for Outlook 2003 and earlier: a.x with Failover Configured For Cisco Unity 4. click Microsoft Exchange. click Configure Offline Address Book (OAB) Distribution for Outlook 2003 and Earlier Clients. Step 4 In the Exchange Domain Servers Properties dialog box. In the result pane. expand the domain that contains the Cisco Unity server.x with Failover Configured) Step 1 Follow the Microsoft documentation to install an Exchange 2007 server that has the Mailbox server role. or message delivery will fail.x (With Microsoft Exchange) OL-13603-01 12-9 . or Cisco Unity subscribers will not be able to access voice messages stored in Exchange. see the “Choosing a Different Partner Exchange Server” section on page 4-1. c. To Remove the Message Store Services Account from the Exchange Domain Servers Group (Selected Configurations Only) Step 1 On the Windows Start menu. click the Finalize Deployment tab. In the console tree. click Programs > Microsoft Exchange > Active Directory Users and Computers. Caution Do not decommission the existing partner Exchange server until you complete the procedures in the “Reconfiguring Cisco Unity (Version 5. b. Step 5 In the Members list. To Upgrade from Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5. d. Log on to an Exchange 2007 server. Follow the procedures to create a public folder database and to configure the default offline address book. double-click Exchange Domain Servers. Step 6 Click Yes to confirm. Step 2 In the left pane of Active Directory Users and Computers. click the Members tab.0(2) and earlier. and start Exchange Management Console. In the Mailbox section. For more information on choosing a partner server.x with Failover Configured)” subsection. Step 8 Close Active Directory Users and Computers. do the following procedure to remove the Cisco Unity message store services account from the Exchange Domain Servers group.0(2) or earlier.

you must also perform an additional procedure for Cisco Unity failover to function correctly. Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 2 Run DbWalker. install the latest versions of DiRT. Reconfiguring Cisco Unity (Version 5. Refer to DiRT Help for detailed instructions. Step 2 Back up Cisco Unity data by using the Disaster Recovery Backup tool. To Check the Consistency of the Cisco Unity Database on the Primary Server (Cisco Unity 5. 2008 This subsection contains 11 procedures. In addition. UnityDisasterRecovery. DbWalker. is in the same directory as DbWalker. DiRT includes a variety of options that you must understand to use the tools successfully. install the latest version of DbWalker.x with Failover Configured) Step 1 On the primary server.) Caution Follow Help carefully. the account you are logged on as when you back up Cisco Unity data must have sufficient permissions or the backup will fail. Caution Microsoft recommends that you back up Exchange servers before you install the latest recommend Exchange service pack because some service packs cannot be uninstalled. (The Help file.exe. Caution Do not back up the primary server unless the secondary server is unavailable. (The Help file. if it is not already installed. Refer to DbWalker Help for detailed instructions on running the utility and on correcting errors in the database. and correct all errors that the utility finds.) To Back Up Cisco Unity Data on the Secondary Server (Cisco Unity 5.x with Failover Configured) Revised May 1. see “Working With Systems Configured For Failover” in DiRT Help.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. if the tools are not already installed.x (With Microsoft Exchange) 12-10 OL-13603-01 . Do them in the order listed to reconfigure Cisco Unity after you have upgraded to Exchange 2007. is in the same directory as UnityDisasterRecoveryBackup.x with Failover Configured Step 3 If an Exchange 2007 service pack has been released and qualified for use with Cisco Unity. If you restore from a backup of the primary server.exe.htm. back up the Exchange 2007 server that you will use as the partner Exchange server and all Exchange 2007 servers that home mailboxes for Cisco Unity subscribers. For more information.x with Failover Configured) Step 1 On the secondary server.htm. Step 4 Install the latest recommended Exchange 2007 service pack on the Exchange 2007 server that you will use as the partner Exchange server and on all Exchange 2007 servers that home mailboxes for Cisco Unity subscribers. Reconfiguration and Upgrade Guide for Cisco Unity Release 5.

If the primary server is not active.Chapter 12 Upgrading Exchange on the Cisco Unity 5. browse to the Replication node for the primary server. click Disabled. Step 14 Click OK. Step 20 Click OK. Typically. Step 8 (If the applicable ES is installed on the Cisco Unity servers) Confirm that the Enable File Replication check box is unchecked.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. the node is three levels under the Microsoft SQL Servers node. Step 19 In the Startup Type list. and Stop File and SQL Replication (Cisco Unity 5.x with Failover Configured) Step 1 If the primary server is active. click Stop. Step 18 On the General tab. Step 12 On the General tab. on the Windows Start menu. Step 3 Click OK to confirm that you want to fail back to the primary server. Step 9 Click OK. click Disabled. click Programs > Administrative Tools > Services. The Disable Publishing and Distribution wizard appears. and click Disable Publishing. Step 23 In the left pane of the Console Root window. Step 2 Click Failback. Step 13 In the Startup Type list. on the Windows Start menu on the secondary server. Note The Enable File Replication check box does not appear if the applicable ES is not installed. click Programs > Cisco Unity >Failover Monitor. Step 16 On the secondary server.x with Failover Configured To Disable Automatic Failover. double-click AvCsNodeMgr. Step 10 On the primary server. Step 6 Click Advanced.x (With Microsoft Exchange) OL-13603-01 12-11 . and close the Failover Monitor. Step 5 On the primary server. skip to Step 5. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. on the Windows Start menu. Step 11 In the right pane. Step 24 Right-click the Replication node. Step 22 On the primary server. double-click AvCsNodeMgr. on the Windows Start menu. file replication stops. Step 25 On the Welcome page. on the Windows Start menu. Step 21 Close the Services window. click Programs > Microsoft SQL Server > Enterprise Manager. Step 15 Close the Services window. Caution Because the Node Manager service is disabled. click Programs > Cisco Unity > Failover Monitor. Step 17 In the right pane. Step 7 Check the Disable Automatic Failover and Failback check box. Replication is re-enabled when normal failover operation resumes. click Next. click Stop. Step 4 Close the Failover Monitor. click Programs > Administrative Tools > Services.

To Upgrade Exchange Software on the Primary Server (Cisco Unity 5. Step 2 Log on to the primary server by using an account that meets the following criteria: • Is a member of the Domain Admins group in the domain in which the Cisco Unity server is installed. • Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain in which Exchange mailboxes for Cisco Unity subscribers are homed. upgrade to Exchange 2003 System Management Tools. Refer to Exchange 2003 Help for more information. then click Next. Step 28 On the Completing page.x with Failover Configured) Step 1 On the primary server. if any. Step 3 Run the Permissions wizard from the directory in which you installed it in Step 1. Cisco Unity will not run properly. To Run the Cisco Unity Permissions Wizard on the Primary Server (Cisco Unity 5. if it is not already installed. or Cisco Unity will not function properly. Chapter 12 Upgrading Exchange on the Cisco Unity 5. the wizard may not be able to set all of the permissions required by the installation account and the services accounts. install the latest version of the Cisco Unity Permissions wizard. Step 3 Install the latest Exchange 2007 service pack recommended for use with Cisco Unity. Step 31 Exit Enterprise Manager. If the Permissions wizard cannot set all of the required permissions. click Yes. Step 30 Close the Console Root window. refer to Permissions wizard Help. Step 29 When the process is completed. Step 2 If Exchange 2000 System Management Tools is installed on the primary server. the account that you log on with must be either an Exchange Full Administrator or a member of the Domain Admins group in a domain that contains all of the domains in which mailboxes are homed. Step 27 On the Confirm Dropping of Publications page.) Caution If you try to run the Permissions wizard by using an account that has less than the default permissions for a Domain Admin.x (With Microsoft Exchange) 12-12 OL-13603-01 .x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. For more information.x with Failover Configured Step 26 On the Disable Publishing page. click Finish. exit the Cisco Unity software. (If Exchange mailboxes are homed in multiple domains. click Next.x with Failover Configured) Step 1 On the primary server. Caution Do not install the Exchange 2007 Management Console on the primary Cisco Unity server. click OK.

Caution If you do not run the wizard on both the primary and secondary servers. Step 4 Restart the primary server.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. If an account exists for the Cisco Unity Administrator. click Next. click Microsoft Exchange 2007. Cisco Unity will not function properly.x with Failover Configured)” section on page 12-9. To Configure the Primary Server for Exchange 2007 (Cisco Unity 5. and click Change/Remove. and click Next. specify the partner Exchange 2007 server and the mailbox store in which to create new mailboxes. click Settings > Control Panel > Add/Remove Programs. and click Next. Step 5 In the list of currently installed programs. click Change. Cisco Unity subscribers whose Exchange mailboxes are homed on the servers will not be able to send or receive voice messages. Step 11 If Cisco Unity is installed in a Unified Messaging configuration.x with Failover Configured) Step 1 Confirm that Exchange is running on the partner Exchange server that you chose in Step 1 of the “To Upgrade from Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. and click Next. Step 2 On the primary server. If Cisco Unity is installed in a Voice Messaging configuration. Step 13 In the Select Active Directory Containers for New Objects dialog box. Step 3 Exit the Cisco Unity software. click Cisco Unity Message Store Configuration Wizard. review the onscreen text and check or uncheck the Disable Active Directory Accounts that Are Created By Cisco Unity check box. configuring Cisco Unity for Exchange will fail.x with Failover Configured Caution Remember to specify the mailstores on the new Exchange 2007 servers when you run the Permissions wizard so that Cisco Unity has the necessary rights to the new mailstores. skip to Step 9.Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 10 In the Select Partner Message Store dialog box. as applicable. double-click the name of the Cisco Unity administration account. specify the domain in which you want Cisco Unity to create users and distribution lists. log on to Windows by using the Cisco Unity installation account. Step 9 Click Next. Step 5 Repeat Step 1 through Step 4 on the secondary server. Step 6 On the Cisco Unity Message Store Configuration Wizard Welcome screen. then in the Select User dialog box. Otherwise. Step 7 Enter the password for the installation account.x (With Microsoft Exchange) OL-13603-01 12-13 . and click Next. Step 12 In the Select Mailbox Location dialog box. uncheck the Disable Active Directory Accounts that Are Created By Cisco Unity check box. Then skip to Step 12. Step 8 If an account does not exist for the Cisco Unity Administrator (Cisco Unity administration account). and click Next. Step 4 On the Windows Start menu. If Exchange is not running.

Step 19 Return to the Cisco Unity server. click Next.x with Failover Configured) Step 1 Confirm that Exchange is running on the partner Exchange server that you chose in Step 1 of the “To Upgrade from Exchange 2000 or 2003 to Exchange 2007 (Cisco Unity 5. Step 3 Exit the Cisco Unity software. exit the Cisco Unity software. and click Next. Step 15 On the Run Scripts on the Partner Exchange 2007 Server page. To Configure the Secondary Server for Exchange 2007 (Cisco Unity 5. click Cisco Unity Message Store Configuration Wizard. Step 4 On the Windows Start menu. Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 2 If Exchange 2000 System Management Tools are installed on the secondary server. Refer to the Exchange 2003 Help for more information. do not click Cancel to exit the Message Store Configuration wizard. upgrade to Exchange 2003 System Management Tools.x with Failover Configured)” section on page 12-9. Step 17 Log on to a server on which Exchange Management Shell is installed using an account that has the permissions necessary to run a script.ps1 from the Windows desktop to one of the following locations: • A removable disk. Step 2 On the secondary server. and click Change/Remove. Caution Do not install the Exchange 2007 Management Console on the Cisco Unity server. click Settings > Control Panel > Add/Remove Programs. configuring Cisco Unity for Exchange will fail. Step 20 Restart the primary server. click the corresponding Change button to specify them. To Upgrade Exchange Software on the Secondary Server (Cisco Unity 5. if any.x (With Microsoft Exchange) 12-14 OL-13603-01 . Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. Step 6 On the Cisco Unity Message Store Configuration Wizard Welcome screen. You will return to the Cisco Unity server to complete the wizard in Step 19. Step 5 In the list of currently installed programs.x with Failover Configured Step 14 If custom organizational units were created for users or distribution lists. Step 3 Install the latest Exchange 2007 service pack recommended for use with Cisco Unity. and follow the on-screen prompts until message store configuration is complete. log on to Windows by using the Cisco Unity installation account. If Exchange is not running. Step 16 Copy the file Ex2k7Script_<servername>.x with Failover Configured) Step 1 On the secondary server. Step 18 Run the script that you copied in Step 16. or Cisco Unity will not function properly. and click Next. Step 7 Enter the password for the installation account. • A network location that is accessible either to the partner Exchange server or to another server on which Exchange Management Shell is installed.

and double-click the name of the message store services account. click Primary Server. If Cisco Unity is installed in a Voice Messaging configuration. The IP address for the secondary server is filled in automatically. Step 3 On the Welcome page. Step 13 In the Select Active Directory Containers for New Objects dialog box.exe to start the Configure Cisco Unity Failover wizard. Step 6 Click Next. Step 2 Double-click FailoverConfig. Step 20 Restart the secondary server. double-click the name of the Cisco Unity administration account. and click Next. click Browse. You will return to the Cisco Unity server to complete the wizard in Step 19. click Microsoft Exchange 2007. To Configure Failover on the Primary Server (Cisco Unity 5. review the onscreen text and check or uncheck the Disable Active Directory Accounts that Are Created By Cisco Unity check box. click the corresponding Change button to specify them. Step 17 Log on to a server on which Exchange Management Shell is installed using an account that has the permissions necessary to run a script. do not click Cancel to exit the Message Store Configuration wizard.x (With Microsoft Exchange) OL-13603-01 12-15 . select the name of the secondary server. click Browse. click Change. Step 18 Run the script that you copied in Step 16. Step 14 If custom organizational units were created for users or distribution lists. specify the domain in which you want Cisco Unity to create users and distribution lists.x with Failover Configured Step 8 If an account does not exist for the Cisco Unity Administrator (Cisco Unity administration account). browse to the CommServer directory. uncheck the Disable Active Directory Accounts that Are Created By Cisco Unity check box. Step 10 In the Select Partner Message Store dialog box. and click Next. and click OK. and follow the on-screen prompts until message store configuration is complete. Step 12 In the Select Mailbox Location dialog box. Step 4 On the Specify Server Role page. Step 9 Click Next.Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 7 On the Enter Failover Account Information page.x with Failover Configured) Step 1 In Windows Explorer. and click Next. and click Next. Step 19 Return to the Cisco Unity server. • A network location that is accessible either to the partner Exchange server or to another server on which Exchange Management Shell is installed. and click Next. specify the partner Exchange 2007 server and the mailbox store in which to create new mailboxes. then in the Select User dialog box. This is the account that the failover service will log on as. as applicable. Then skip to Step 12. and click Next. Step 16 Copy the file Ex2k7Script_<servername>. click Next. Step 15 On the Run Scripts on the Partner Exchange 2007 Server page.ps1 from the Windows desktop to one of the following locations: • A removeable disk.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. Step 11 If Cisco Unity is installed in a Unified Messaging configuration. skip to Step 9. If an account exists for the Cisco Unity Administrator. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Step 5 On the Enter the Name of Your Server page.

click Finish. Exit the wizard. Exit the wizard. The IP address for the primary server is filled in automatically. Step 6 On the Specify Server Role page. Step 11 On the Begin Configuring Your Server page. Step 8 Click Next. Step 8 In the Password field. Step 4 Double-click FailoverConfig.x with Failover Configured The account you select must have the right to act as part of the operating system and to log on as a service. select the name of the primary server. and must be a member of the Local Administrators group. To Configure Failover on the Secondary Server (Cisco Unity 5. Step 2 Set the time to the same hour and minute as shown on the primary server. Chapter 12 Upgrading Exchange on the Cisco Unity 5. enter the password for the account that the failover service will log on as. click Browse. Step 10 In the Password field. and click OK. click Browse. click Secondary Server.x (With Microsoft Exchange) 12-16 OL-13603-01 . and double-click the name of the message store services account. and click Next.x System Upgrading Exchange 2000 or 2003 to Exchange 2007 for Cisco Unity 5. and click OK. The wizard verifies settings and configures failover on the primary server. This is the account that the failover service will log on as. and must be a member of the Local Administrators group. and click Next. If the wizard does not finish the configuration successfully. The account you select must have the right to act as part of the operating system and to log on as a service.x with Failover Configured) Step 1 On the Windows taskbar. click Finish. and click Next. Caution You must specify the same account on both the primary and secondary servers. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. If the wizard does not finish the configuration successfully. Caution You must specify the same account on both the primary and secondary servers. correct the problem. and click Configure again. click Next. Step 10 On the Completing page. and click Configure again. an error message explains why the wizard failed. The wizard verifies settings and configures failover on the secondary server. Step 12 On the Completing page. click Configure. Step 3 In Windows Explorer.exe to start the Configure Cisco Unity Failover wizard. double-click the system clock. browse to the CommServer directory. click Configure. Step 7 On the Enter the Name of Your Server page. correct the problem. The Date/Time Properties dialog box appears. enter the password for the account that the failover service will log on as. Step 9 On the Enter Failover Account Information page. Step 5 On the Welcome page. an error message explains why the wizard failed. Step 9 On the Begin Configuring Your Server page.

If you are replacing the existing physical server with a new server running Exchange 2003. Use a computer with a high-speed Internet connection. so you do not have to immediately do the procedures in the “Reconfiguring Cisco Unity (Version 5.x Without Failover Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5.x Without Failover) This subsection lists the software needed to reconfigure a Cisco Unity system for Exchange 2003. see the “Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. Caution All testing was done with the old partner Exchange server. “Upgrading Cisco Unity 4.x Version” in this guide.x version before you upgrade to Exchange 2003. page 12-18 • Reconfiguring Cisco Unity (Version 5. and use the task list for upgrading Cisco Unity without failover: Downloading Software (Cisco Unity 5. • A separate Exchange 2003 server that was added during the upgrade (member server).x system without failover from Exchange 2000 to Exchange 2003: • Downloading Software (Cisco Unity 5. Upgrading from one version of Exchange to another when the partner Exchange servers are in separate Active Directory domains has not been tested. and may fail.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. See Chapter 1. The following subsections contain the instructions for upgrading a Cisco Unity 5. Chapter 12 Upgrading Exchange on the Cisco Unity 5. • A Cisco Unity server (member server).x Without Failover)” subsection. and confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space.0(2) or earlier.x Without Failover Note If Cisco Unity failover is configured.x Without Failover).x with Failover Configured” section on page 12-22 to upgrade those servers.x Without Failover). page 12-17 • Upgrading Exchange 2000 to Exchange 2003 (Cisco Unity 5.x Without Failover)” subsection. and the Cisco Unity server in the same Active Directory domain. do not decommission the existing partner Exchange 2000 server until you have completed all three subsections. The upgrade procedures in this section were tested in a configuration that included the following elements: • A domain controller/global catalog server (DC/GC). page 12-19 Note that if you are upgrading the existing partner server to Exchange 2003. Note the following considerations: • The downloads may total 200 MB or more. Note If the Cisco Unity server is running Cisco Unity 4. the new partner Exchange server. upgrade to the shipping Cisco Unity 5. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Cisco Unity will continue to function after you do the procedures in the “Upgrading Exchange 2000 to Exchange 2003 (Cisco Unity 5.x (With Microsoft Exchange) OL-13603-01 12-17 . • An Exchange 2000 Server with Exchange 2000 Service Pack 3 (member server).x Without Failover).x Software to the Shipping 5.

Db Walker is used to check the consistency of and correct errors in the Cisco Unity database before the upgrade. Refer to System Requirements for Cisco Unity at http://www.htm. Download the following software: • The latest Exchange 2003 service pack recommended for use with Cisco Unity.x Without Failover) Before you begin the upgrade.0(2) and earlier.x (With Microsoft Exchange) 12-18 OL-13603-01 . install the Voice Connector on another Exchange server before you decommission the old server. available at http://ciscounitytools.htm. and it is not affected by the Exchange upgrade.exe files to free disk space.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. extract the updates. The same Voice Connector is used for both Exchange 2000 and Exchange 2003. DiRT is used to back up Cisco Unity data before the upgrade and to restore Cisco Unity data.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list. back up Exchange data before you upgrade. available at http://ciscounitytools. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. available at http://ciscounitytools. but they will not be able to retrieve messages that are already in Exchange mailboxes on the Exchange server being upgraded until Exchange 2003 is running. Upgrading Exchange 2000 to Exchange 2003 (Cisco Unity 5. or message delivery will fail. • The documentation instructs you when to install the software you download. Chapter 12 Upgrading Exchange on the Cisco Unity 5. you do not need to do anything special. Subscribers will be able to retrieve voice messages that were left in the UMR after the Exchange upgrade began. • The latest version of the Cisco Unity Directory Walker (DbWalker) utility. do the following procedure to remove the Cisco Unity message store services account from the Exchange Domain Servers group. • The latest versions of the Cisco Unity Disaster Recovery tools (DiRT).com/App_PW_421. Cisco Unity will continue to take messages during the upgrade and will store the messages in the Unity Message Repository (UMR) until Exchange 2003 is running.com/App_DisasterRecoveryTools. • The latest version of the Cisco Unity Permissions wizard.0(2) or earlier. If you are upgrading from Exchange 2000 to Exchange 2003 on a Cisco Unity system that has been upgraded from 4. then delete the downloaded .htm. For Cisco Unity 4.x Without Failover • The downloads are all self-extracting executable files. When all downloads are complete. If the Voice Connector is installed on an Exchange 2000 server that you are upgrading to Exchange 2003. note the following considerations: • If you are upgrading an Exchange 2000 server to Exchange 2003. • If you are using the Cisco Unity Voice Connector for Microsoft Exchange and you are decommissioning an Exchange 2000 server on which the Voice Connector is installed. Permissions Wizard automatically added the message store services account to the Exchange Domain Servers group. when the partner Exchange server was running Exchange 2000. • If you are upgrading the current partner Exchange 2000 server to Exchange 2003. The service pack is available on the Microsoft website. if necessary. To Remove the Message Store Services Account from the Exchange Domain Servers Group (Selected Configurations Only) Step 1 On the Windows Start menu.html.com/App_DirectoryWalker4.cisco. click Programs > Microsoft Exchange > Active Directory Users and Computers.

Step 7 Click OK to close the Exchange Domain Servers Properties dialog box. install the latest version of DbWalker. Step 4 In the Exchange Domain Servers Properties dialog box. To Check the Consistency of the Cisco Unity Database (Cisco Unity 5. click the name of the message store services account.x Without Failover) Step 1 On the Cisco Unity server. Step 2 Back up the Exchange 2003 server that you will use as the partner Exchange server and all Exchange 2003 servers that will home mailboxes for Cisco Unity subscribers. If you are reconfiguring multiple Cisco Unity servers without failover. if it is not already installed. Caution Do not decommission the existing partner Exchange server until you complete the procedures in the “Reconfiguring Cisco Unity (Version 5. Step 5 In the Members list. For more information on a partner server.x (With Microsoft Exchange) OL-13603-01 12-19 . and click Remove. To Upgrade from Exchange 2000 to Exchange 2003 (Cisco Unity 5. Caution Microsoft recommends that you back up Exchange servers before you install the latest recommend Exchange 2003 service pack because some service packs cannot be uninstalled.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. do all of the procedures on each server. This is the server that you will use as the partner Exchange server. Do them in the order listed to reconfigure Cisco Unity after you have upgraded from Exchange 2000 to Exchange 2003. Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 3 In the right pane. Step 6 Click Yes to confirm. or Cisco Unity subscribers will not be able to access voice messages stored in Exchange.x Without Failover)” subsection.x Without Failover) This subsection contains five procedures. Step 8 Close Active Directory Users and Computers.x Without Failover) Step 1 Follow the Microsoft documentation either to install Exchange 2003 on at least one server or to upgrade an existing server to Exchange 2003. see the “Choosing a Different Partner Exchange Server” section on page 4-1. expand the domain that contains the Cisco Unity server.x Without Failover Step 2 In the left pane of Active Directory Users and Computers. Reconfiguring Cisco Unity (Version 5. Step 3 Install the latest recommended Exchange 2003 service pack on the Exchange 2003 server that you will use as the partner Exchange server and on all Exchange 2003 servers that will home mailboxes for Cisco Unity subscribers. click the Members tab. double-click Exchange Domain Servers. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. and click Users.

DiRT includes a variety of options that you must understand to use the tools successfully. Cisco Unity will not function properly.htm. If you do not run the wizard. and correct all errors that the utility finds. install the latest versions of DiRT. Step 2 Upgrade Exchange 2000 System Management Tools to Exchange 2003 System Management Tools.x Without Failover Step 2 Run DbWalker. (The Help file. DbWalker. the account you are logged on as when you back up Cisco Unity data must have sufficient permissions or the backup will fail. install the latest version of the Cisco Unity Permissions wizard. you run the Cisco Unity Permissions wizard. To Run the Cisco Unity Permissions Wizard (Cisco Unity 5.) Caution Follow Help carefully.htm. (The Help file.x Without Failover) Step 1 On theCisco Unity server. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Chapter 12 Upgrading Exchange on the Cisco Unity 5. is in the same directory as UnityDisasterRecoveryBackup.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5.) To Back Up Cisco Unity Data (Cisco Unity 5.x Without Failover) Step 1 Exit the Cisco Unity software. Refer to DbWalker Help for detailed instructions on running the utility and on correcting errors in the database. if the tools are not already installed. In addition. if it is not already installed. is in the same directory as DbWalker. Step 3 Install the latest Exchange 2003 service pack recommended for use with Cisco Unity. To Upgrade Exchange Software on the Cisco Unity Server (Cisco Unity 5. In the next procedure. Refer to DiRT Help for detailed instructions. Refer to Exchange 2003 Help for more information.exe.exe.x Without Failover) Step 1 On the Cisco Unity server.x (With Microsoft Exchange) 12-20 OL-13603-01 . UnityDisasterRecovery. Step 2 Back up Cisco Unity data by using the Disaster Recovery Backup tool.

and click Next. Step 7 Enter the password for the installation account. If you are specifying a different partner server. Cisco Unity will not run properly. Do not do the last procedure. Step 4 Restart the Cisco Unity server. Step 2 On the Cisco Unity server.x Without Failover Step 2 Log on to the Cisco Unity server by using an account that meets the following criteria: • Is a member of the Domain Admins group in the domain in which the Cisco Unity server is installed. Step 4 On the Windows Start menu. the wizard may not be able to set all of the permissions required by the installation account and the service accounts. click Settings > Control Panel > Add/Remove Programs. Step 6 On the Cisco Unity Message Store Configuration Wizard Welcome screen.x Without Failover)” procedure on page 12-19. the account that you log on with must be either an Exchange Full Administrator or a member of the Domain Admins group in a domain that contains all of the domains in which mailboxes are homed. remember to specify the mailstores on the servers when you run the Permissions wizard so that Cisco Unity has the necessary rights to the new servers. Step 3 Run the Permissions wizard from the directory in which you installed it in Step 1. do the following procedure.x Without Failover) Step 1 Confirm that Exchange is running on the partner Exchange server that you chose in Step 1 of the “To Upgrade from Exchange 2000 to Exchange 2003 (Cisco Unity 5. click Next. If Exchange is not running. If the Permissions wizard cannot set all of the required permissions. Step 8 If an account does not exist for the Cisco Unity Administrator (Cisco Unity administration account). Caution If you are installing any new Exchange 2003 servers on which Cisco Unity subscriber mailboxes will be homed. Step 5 If you are upgrading the existing partner server and will continue to use the server as the partner server.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. For more information. configuring Cisco Unity for Exchange will fail.) Caution If you try to run the Permissions wizard by using an account that has less than the default permissions for a Domain Admin.x (With Microsoft Exchange) OL-13603-01 12-21 . you are finished with the upgrade. log on to Windows by using the Cisco Unity installation account. skip to Step 9.” To Configure Cisco Unity for Exchange 2003 (Cisco Unity 5. Step 5 In the list of currently installed programs. • Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain in which Exchange mailboxes for Cisco Unity subscribers are homed.Chapter 12 Upgrading Exchange on the Cisco Unity 5. refer to Permissions wizard Help. and click Change/Remove. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Step 3 Exit the Cisco Unity software. click Cisco Unity Message Store Configuration Wizard. “To Configure Cisco Unity for Exchange 2003 (Cisco Unity 5.x Without Failover). (If Exchange mailboxes are homed in multiple domains. Otherwise. Cisco Unity subscribers whose Exchange mailboxes are homed on the servers will not be able to send or receive voice messages.

The following subsections contain the instructions for upgrading a Cisco Unity 5. Step 16 Follow the on-screen prompts until message store configuration is complete. specify the domain in which you want Cisco Unity to create users and distribution lists. and the Cisco Unity server in the same Active Directory domain. Upgrading from one version of Exchange to another when the partner Exchange servers are in separate Active Directory domains has not been tested. Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. The upgrade procedures in this section were tested in a configuration that included the following elements: • A domain controller/global catalog server (DC/GC). the new partner Exchange server.x Without Failover” section on page 12-17 to upgrade those servers. then in the Select User dialog box. double-click the name of the Cisco Unity administration account. • A Cisco Unity primary server (member server). page 12-23 Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Step 11 In the Select Mailbox Location dialog box. Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 14 If custom organizational units were created for users or distribution lists. Step 9 Click Next.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. • An Exchange 2000 Server with Exchange 2000 Service Pack 3 (member server). • A Cisco Unity secondary server (member server).x (With Microsoft Exchange) 12-22 OL-13603-01 . Step 15 Click Next. and may fail. Caution All testing was done with the old partner Exchange server. • A separate Exchange 2003 server that was added during the upgrade (member server). and click Next.x with Failover Configured). click the corresponding Change button to specify them. Step 12 Click Next. specify the partner Exchange 2003 server and the mailbox store in which to create new mailboxes. Step 10 In the Select Partner Message Store dialog box. Step 13 In the Select Active Directory Containers for New Objects dialog box.x with Failover Configured If an account exists for the Cisco Unity Administrator.x system configured for failover from Exchange 2000 to Exchange 2003: • Downloading Software (Cisco Unity 5. click Change.x with Failover Configured Note If there are one or more non-failover Cisco Unity servers in the forest. click Microsoft Exchange 2003. see the “Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5.

at http://ciscounitytools. back up Exchange data before you upgrade. and use the task list for upgrading Cisco Unity without failover. DiRT is used to back up the Cisco Unity server before the upgrade.x with Failover Configured) Before you begin the upgrade.cisco. • The latest version of the Cisco Unity Permissions wizard. page 12-23 • Reconfiguring Cisco Unity (Version 5.htm.0(2) or earlier. • The downloads are all self-extracting executable files. upgrade to Cisco Unity 5. Note If the Cisco Unity failover servers are running Cisco Unity 4. Download the following software: • The latest Exchange 2003 service pack recommended for use with Cisco Unity.x with Failover Configured).com/App_DirectoryWalker4.exe files to free disk space. Refer to System Requirements for Cisco Unity at http://www. so you do not have to immediately do the procedures in the “Reconfiguring Cisco Unity (Version 5.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. and confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space. Use a computer with a high-speed Internet connection. Upgrading Exchange 2000 to Exchange 2003 (Cisco Unity 5.x Software to the Shipping 5. Cisco Unity will continue to function after you do the procedures in the “Upgrading Exchange 2000 to Exchange 2003 (Cisco Unity 5. When all downloads are complete. “Upgrading Cisco Unity 4. note the following considerations: • If you are upgrading an Exchange 2000 server to Exchange 2003.x before you upgrade to Exchange 2003. available at http://ciscounitytools. If you are replacing the existing physical server with a new server running Exchange 2003. The service pack is available on the Microsoft website.htm.x with Failover Configured • Upgrading Exchange 2000 to Exchange 2003 (Cisco Unity 5.x (With Microsoft Exchange) OL-13603-01 12-23 . Chapter 12 Upgrading Exchange on the Cisco Unity 5. • The documentation instructs you when to install the software you download.htm. Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x with Failover Configured)” subsection. • The latest version of the Cisco Unity Directory Walker (Db Walker) utility.x Version” in this guide. See Chapter 1. Note the following considerations: • The downloads may total 200 MB or more.x with Failover Configured) This section lists the software needed to reconfigure a Cisco Unity system for Exchange 2003.com/App_PW_421.x with Failover Configured)” subsection.com/App_DisasterRecoveryTools.html. page 12-25 Note that if you are upgrading the existing partner server to Exchange 2003. Db Walker is used to check the consistency of and correct errors in the Cisco Unity database before the upgrade.x with Failover Configured).com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list. Downloading Software (Cisco Unity 5. extract the updates. • The latest version of the Cisco Unity Disaster Recovery Tools (DiRT). do not decommission the existing partner Exchange 2000 server until you have completed all three subsections. then delete the downloaded . available at http://ciscounitytools.

Step 6 Click Yes to confirm. Step 7 Click OK to close the Exchange Domain Servers Properties dialog box.0(2) and earlier. expand the domain that contains the Cisco Unity server. For Cisco Unity 4. and click Users. click the name of the message store services account. you do not need to do anything special. and click Remove. install the Voice Connector on another Exchange server before you decommission the old server. click the Members tab. If you are upgrading from Exchange 2000 to Exchange 2003 on a Cisco Unity system that has been upgraded from 4. or message delivery will fail.x with Failover Configured • If you are upgrading the current partner Exchange 2000 server to Exchange 2003. but they will not be able to retrieve messages that are already in Exchange mailboxes on the Exchange server being upgraded until Exchange 2003 is running.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. Permissions Wizard automatically added the message store services account to the Exchange Domain Servers group.0(2) or earlier. Cisco Unity will continue to take messages during the upgrade and will store those messages in the Unity Message Repository (UMR) until Exchange 2003 is running. click Programs > Microsoft Exchange > Active Directory Users and Computers. Step 2 In the left pane of Active Directory Users and Computers.x with Failover Configured)” section on page 12-25.x with Failover Configured) Step 1 Follow the Microsoft documentation either to install Exchange 2003 on at least one server or to upgrade an existing server to Exchange 2003. Step 4 In the Exchange Domain Servers Properties dialog box. For more information on a partner server. Step 5 In the Members list. This is the server that you will use as the partner Exchange server. double-click Exchange Domain Servers. Step 8 Close Active Directory Users and Computers. do the following procedure to remove the Cisco Unity message store services account from the Exchange Domain Servers group. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. To Upgrade from Exchange 2000 to Exchange 2003 (Cisco Unity 5. Chapter 12 Upgrading Exchange on the Cisco Unity 5. or Cisco Unity subscribers will not be able to access voice messages stored in Exchange. If the Voice Connector is installed on an Exchange 2000 server that you are upgrading to Exchange 2003. see the “Choosing a Different Partner Exchange Server” section on page 4-1. • If you are using the Cisco Unity Voice Connector for Microsoft Exchange and you are decommissioning an Exchange 2000 server on which the Voice Connector is installed. To Remove the Message Store Services Account from the Exchange Domain Servers Group (Selected Configurations Only) Step 1 On the Windows Start menu. when the partner Exchange server was running Exchange 2000. Subscribers will be able to retrieve voice messages that were left in the UMR after the Exchange upgrade began. The same Voice Connector is used for both Exchange 2000 and Exchange 2003. Caution Do not decommission the existing partner Exchange server until you complete the procedures in the “Reconfiguring Cisco Unity (Version 5. Step 3 In the right pane.x (With Microsoft Exchange) 12-24 OL-13603-01 . and it is not affected by the Exchange upgrade.

if the tools are not already installed. Reconfiguring Cisco Unity (Version 5.x with Failover Configured) Step 1 On the secondary server. In addition.) Caution Follow Help carefully.x with Failover Configured Step 2 Back up the Exchange 2003 server that you will use as the partner Exchange server and all Exchange 2003 servers that will home mailboxes for Cisco Unity subscribers. is in the same directory as DbWalker. (The Help file. and correct all errors that the utility finds. the account you are logged on as when you back up Cisco Unity data must have sufficient permissions or the backup will fail. install the latest version of DbWalker. if it is not already installed. Refer to DbWalker Help for detailed instructions on running the utility and on correcting errors in the database. Reconfiguration and Upgrade Guide for Cisco Unity Release 5.exe. Step 2 Back up Cisco Unity data by using the Disaster Recovery Backup tool. DiRT includes a variety of options that you must understand to use the tools successfully. If you restore from a backup of the primary server. DbWalker.exe.x (With Microsoft Exchange) OL-13603-01 12-25 . 2008 This subsection contains 11 procedures. To Check the Consistency of the Cisco Unity Database on the Primary Server (Cisco Unity 5. is in the same directory as UnityDisasterRecoveryBackup. UnityDisasterRecovery. install the latest versions of DiRT. For more information. Caution Do not back up the primary server unless the secondary server is unavailable.htm. you must also perform an additional procedure for Cisco Unity failover to function correctly.) To Back Up Cisco Unity Data on the Secondary Server (Cisco Unity 5. Step 3 Install the latest Exchange 2003 service pack recommended for use with Cisco Unity on the Exchange 2003 server that you will use as the partner Exchange server and on all Exchange 2003 servers that will home mailboxes for Cisco Unity subscribers. Do them in the order listed to reconfigure Cisco Unity after you have upgraded from Exchange 2000 to Exchange 2003.htm. Caution Microsoft recommends that you back up Exchange servers before you install the Exchange 2003 service pack because some service packs cannot be uninstalled. Refer to DiRT Help for detailed instructions. Step 2 Run DbWalker. Chapter 12 Upgrading Exchange on the Cisco Unity 5.x with Failover Configured) Revised May 1.x with Failover Configured) Step 1 On the primary server. see “Working With Systems Configured For Failover” in DiRT Help.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. (The Help file.

Step 21 Close the Services window.x with Failover Configured To Disable Automatic Failover. on the Windows Start menu on the secondary server. click Disabled. the node is three levels under the Microsoft SQL Servers node. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Step 16 On the secondary server. Step 4 Close the Failover Monitor. click Disabled. Replication is re-enabled when normal failover operation resumes. on the Windows Start menu. double-click AvCsNodeMgr. Step 17 In the right pane. Step 19 In the Startup Type list.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. on the Windows Start menu. on the Windows Start menu. Caution Because the Node Manager service is disabled. Step 2 Click Failback. and Stop File and SQL Replication (Cisco Unity 5. skip to Step 5. Step 15 Close the Services window. double-click AvCsNodeMgr. Step 6 Click Advanced. click Stop. and click Disable Publishing. Chapter 12 Upgrading Exchange on the Cisco Unity 5. Step 3 Click OK to confirm that you want to fail back to the primary server. Step 5 On the primary server. Step 8 (If the applicable ES is installed on the Cisco Unity servers) Confirm that the Enable File Replication check box is unchecked. Step 9 Click OK. Step 22 On the primary server. click Programs > Administrative Tools > Services. click Next. Step 20 Click OK. Step 18 On the General tab. Step 7 Check the Disable Automatic Failover and Failback check box.x (With Microsoft Exchange) 12-26 OL-13603-01 . Step 12 On the General tab. Typically. The Disable Publishing and Distribution wizard appears. click Programs > Microsoft SQL Server > Enterprise Manager. click Programs > Cisco Unity >Failover Monitor. Step 23 In the left pane of the Console Root window.x with Failover Configured) Step 1 If the primary server is active. click Stop. Step 13 In the Startup Type list. and close the Failover Monitor. Step 10 On the primary server. Step 25 On the Welcome page. browse to the Replication node for the primary server. Note The Enable File Replication check box does not appear if the applicable ES is not installed. Step 11 In the right pane. Step 14 Click OK. Step 24 Right-click the Replication node. on the Windows Start menu. click Programs > Administrative Tools > Services. If the primary server is not active. file replication stops. click Programs > Cisco Unity > Failover Monitor.

then click Next.) Caution If you try to run the Permissions wizard by using an account that has less than the default permissions for a Domain Admin. Step 29 When the process is completed. Step 27 On the Confirm Dropping of Publications page.x with Failover Configured) Step 1 On the primary server. the wizard may not be able to set all of the permissions required by the installation account and the services accounts. To Run the Cisco Unity Permissions Wizard on the Primary Server (Cisco Unity 5. For more information. the account that you log on with must be either an Exchange Full Administrator or a member of the Domain Admins group in a domain that contains all of the domains in which mailboxes are homed. click OK. if it is not already installed. • Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain in which Exchange mailboxes for Cisco Unity subscribers are homed. To Upgrade Exchange Software on the Primary Server (Cisco Unity 5.x with Failover Configured) Step 1 On the primary server. Step 2 Log on to the primary server by using an account that meets the following criteria: • Is a member of the Domain Admins group in the domain in which the Cisco Unity server is installed. (If Exchange mailboxes are homed in multiple domains. exit the Cisco Unity software. Otherwise. Step 28 On the Completing page. Refer to Exchange 2003 Help for more information. Caution If you are installing any new Exchange 2003 servers on which Cisco Unity subscriber mailboxes will be homed. install the latest version of the Cisco Unity Permissions wizard.x (With Microsoft Exchange) OL-13603-01 12-27 .x with Failover Configured Step 26 On the Disable Publishing page.Chapter 12 Upgrading Exchange on the Cisco Unity 5. If the Permissions wizard cannot set all of the required permissions. Cisco Unity subscribers whose Exchange mailboxes are homed on the servers will not be able to send or receive voice messages. click Next. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Step 2 Upgrade Exchange 2000 System Management Tools to Exchange 2003 System Management Tools. refer to Permissions wizard Help. click Yes. Step 31 Exit Enterprise Manager. click Finish.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. Step 30 Close the Console Root window. remember to specify the mailstores on the servers when you run Permissions wizard so that Cisco Unity has the necessary rights to the new servers. Cisco Unity will not run properly. Step 3 Install the latest Exchange 2003 service pack recommended for use with Cisco Unity. Step 4 Restart the primary server. Step 3 Run the Permissions wizard from the directory in which you installed it in Step 1.

x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. skip to the “To Upgrade Exchange Software on the Secondary Server (Cisco Unity 5. Step 2 On the primary server. and click Next. Step 15 Click Next. double-click the name of the Cisco Unity administration account. Step 3 Exit the Cisco Unity software. Step 14 If custom organizational units were created for users or distribution lists. Chapter 12 Upgrading Exchange on the Cisco Unity 5. do the following procedure. Step 6 If you are upgrading the existing partner server and will continue to use that server as the partner server. click Microsoft Exchange 2003. then in the Select User dialog box. Step 16 Follow the on-screen prompts until message store configuration is complete. configuring Cisco Unity for Exchange will fail. specify the domain in which you want Cisco Unity to create users and distribution lists. Step 7 Enter the password for the installation account. Step 6 On the Cisco Unity Message Store Configuration Wizard Welcome screen. click Settings > Control Panel > Add/Remove Programs. Step 4 On the Windows Start menu. click Change. Step 13 In the Select Active Directory Containers for New Objects dialog box. click the corresponding Change button to specify them. Step 5 In the list of currently installed programs. click Cisco Unity Message Store Configuration Wizard. specify the partner Exchange 2003 server and the mailbox store in which to create new mailboxes. Step 11 In the Select Mailbox Location dialog box.x with Failover Configured) Step 1 Confirm that Exchange is running on the partner Exchange server that you chose in Step 1 of the “To Upgrade from Exchange 2000 to Exchange 2003 (Cisco Unity 5.x with Failover Configured)” section on page 12-24. Step 8 If an account does not exist for the Cisco Unity Administrator (Cisco Unity administration account). Caution If you do not run the wizard on both the primary and secondary servers. Step 17 Restart the primary server. If you want to specify a different partner server. Step 10 In the Select Partner Message Store dialog box.x with Failover Configured). “To Configure the Primary Server for Exchange 2003 (Cisco Unity 5. If Exchange is not running. log on to Windows by using the Cisco Unity installation account.x (With Microsoft Exchange) 12-28 OL-13603-01 .x with Failover Configured)” procedure on page 12-29.” To Configure the Primary Server for Exchange 2003 (Cisco Unity 5.x with Failover Configured Step 5 Repeat Step 1 through Step 4 on the secondary server. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. If an account exists for the Cisco Unity Administrator. Cisco Unity will not function properly. click Next. skip to Step 9. and click Change/Remove. Step 12 Click Next. Step 9 Click Next. and click Next.

x with Failover Configured) Step 1 On the secondary server. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. Step 15 Click Next. click Microsoft Exchange 2003. double-click the name of the Cisco Unity administration account. Step 16 Follow the on-screen prompts until message store configuration is complete. Step 3 Exit the Cisco Unity software. Step 4 On the Windows Start menu. Step 8 If an account does not exist for the Cisco Unity Administrator (Cisco Unity administration account).x with Failover Configured)” section on page 12-24. click Change.” To Configure the Secondary Server for Exchange 2003 (Cisco Unity 5. then in the Select User dialog box. Step 6 On the Cisco Unity Message Store Configuration Wizard Welcome screen.x with Failover Configured To Upgrade Exchange Software on the Secondary Server (Cisco Unity 5. Step 10 In the Select Partner Message Store dialog box. Step 7 Enter the password for the installation account. Step 2 On the secondary server.x with Failover Configured)” procedure on page 12-30. Step 13 In the Select Active Directory Containers for New Objects dialog box.x (With Microsoft Exchange) OL-13603-01 12-29 . Step 12 Click Next. click Next. and click Next. click Settings > Control Panel > Add/Remove Programs. Refer to the Exchange 2003 Help for more information. click Cisco Unity Message Store Configuration Wizard. “To Configure the Secondary Server for Exchange 2003 (Cisco Unity 5. Step 3 Install the latest Exchange 2003 service pack recommended for use with Cisco Unity. restart the secondary server. do the following procedure. and click Change/Remove. specify the domain in which you want Cisco Unity to create users and distribution lists. Step 5 In the list of currently installed programs.Chapter 12 Upgrading Exchange on the Cisco Unity 5.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. configuring Cisco Unity for Exchange will fail. Step 2 Upgrade Exchange 2000 System Management Tools to Exchange 2003 System Management Tools. exit the Cisco Unity software.x with Failover Configured) Step 1 Confirm that Exchange is running on the partner Exchange server that you chose in Step 1 of the “To Upgrade from Exchange 2000 to Exchange 2003 (Cisco Unity 5. and click Next. log on to Windows by using the Cisco Unity installation account. then skip to the “To Configure Failover on the Primary Server (Cisco Unity 5. choose the partner Exchange 2003 server and the mailbox store in which to create new mailboxes. If Exchange is not running. If you want to specify a different partner server.x with Failover Configured). Step 4 If you are upgrading the existing partner server and will continue to use that server as the partner server. If an account exists for the Cisco Unity Administrator. click the corresponding Change button to specify them. skip to Step 9. Step 11 In the Select Mailbox Location dialog box. Step 14 If custom organizational units were created for users or distribution lists. Step 9 Click Next.

and click OK. Step 7 On the Enter the Name of Your Server page. click Browse. Step 7 On the Enter Failover Account Information page. and double-click the name of the message store services account. Step 5 On the Enter the Name of Your Server page. Chapter 12 Upgrading Exchange on the Cisco Unity 5. and click Next.x with Failover Configured) Step 1 On the Windows taskbar. The wizard verifies settings and configures failover on the primary server. Step 6 On the Specify Server Role page. click Finish. Step 6 Click Next.x System Upgrading Exchange 2000 to Exchange 2003 for Cisco Unity 5. Step 9 On the Enter Failover Account Information page. This is the account that the failover service will log on as.x (With Microsoft Exchange) 12-30 OL-13603-01 . Reconfiguration and Upgrade Guide for Cisco Unity Release 5. and click Configure again. browse to the CommServer directory. Caution You must specify the same account on both the primary and secondary servers.exe to start the Configure Cisco Unity Failover wizard. and click OK. Step 8 In the Password field.x with Failover Configured) Step 1 In Windows Explorer. Step 8 Click Next. browse to the CommServer directory. This is the account that the failover service will log on as. Step 4 Double-click FailoverConfig. To Configure Failover on the Primary Server (Cisco Unity 5. Step 4 On the Specify Server Role page. Step 3 In Windows Explorer. click Browse. and click OK. click Next. correct the problem. and must be a member of the Local Administrators group. The Date/Time Properties dialog box appears. To Configure Failover on the Secondary Server (Cisco Unity 5. Step 9 On the Begin Configuring Your Server page. and double-click the name of the message store services account. click Secondary Server. If the wizard does not finish the configuration successfully. click Primary Server. click Browse. Exit the wizard. Step 10 On the Completing page. and click Next. Step 2 Double-click FailoverConfig.x with Failover Configured Step 17 Restart the secondary server. click Next. Step 2 Set the time to the same hour and minute as shown on the primary server. double-click the system clock. click Configure. The account you select must have the right to act as part of the operating system and to log on as a service. Step 5 On the Welcome page. The IP address for the secondary server is filled in automatically. an error message explains why the wizard failed. and click Next. Step 3 On the Welcome page.exe to start the Configure Cisco Unity Failover wizard. The IP address for the primary server is filled in automatically. click Browse. select the name of the secondary server. select the name of the primary server. enter the password for the account that the failover service will log on as.

you must upgrade to Exchange 2003 or Exchange 2000 before you can upgrade to version Cisco Unity 5. The guide is available at http://www. Step 12 On the Completing page. Caution You must specify the same account on both the primary and secondary servers. click Finish.x System Upgrading Exchange 5. and click Configure again.x (With Microsoft Exchange) OL-13603-01 12-31 .x. Step 10 In the Password field. an error message explains why the wizard failed. If you are using Exchange 5.5 was the message store.5 to Exchange 2003 or 2000 Beginning with Cisco Unity 4. and must be a member of the Local Administrators group. Reconfiguration and Upgrade Guide for Cisco Unity Release 5. click Configure.cisco.5 to Exchange 2003 or 2000 The account you select must have the right to act as part of the operating system and to log on as a service.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list. correct the problem. Upgrading Exchange 5. Exit the wizard. Step 11 On the Begin Configuring Your Server page.html.2. and click Next.Chapter 12 Upgrading Exchange on the Cisco Unity 5. enter the password for the account that the failover service will log on as. If the wizard does not finish the configuration successfully.5 as the Cisco Unity message store. The wizard verifies settings and configures failover on the secondary server.x versions of Cisco Unity. refer to the “Upgrading Exchange on the Cisco Unity System” chapter in the Reconfiguration and Upgrade Guide for Cisco Unity that applies to 4. For more information. installations and upgrades failed when Exchange 5.

Chapter 12 Upgrading Exchange on the Cisco Unity 5.x System Upgrading Exchange 5.x (With Microsoft Exchange) 12-32 OL-13603-01 .5 to Exchange 2003 or 2000 Reconfiguration and Upgrade Guide for Cisco Unity Release 5.