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VIOLENCE AT WORKPLACE

SCOPE

INTRODUCTIONSCOPE DIFINITION TYPES OF COMMITTERS OF WORKPLACE VIOLENCE TYPES OF VIOLENCE OCCUPATIONAL AND SITUATION AT RISK

DIFINITIONSCOPE INTRODUCTION TYPES OF COMMITTERS OF WORKPLACE VIOLENCE TYPES OF VIOLENCE OCCUPATIONAL AND SITUATION AT RISK

TYPES OF COMMITTERS OF WORKPLACESCOPE INTRODUCTION DIFINITION VIOLENCE TYPES OF VIOLENCE OCCUPATIONAL AND SITUATION AT RISK 2

VIOLENCE

TYPES OF VIOLENCESCOPE INTRODUCTION DIFINITION TYPES OF COMMITTERS OF WORKPLACE VIOLENCE OCCUPATIONAL AND SITUATION AT RISK 2

OCCUPATIONAL AND SITUATION AT RISKSCOPE INTRODUCTION DIFINITION TYPES OF COMMITTERS OF WORKPLACE VIOLENCE TYPES OF VIOLENCE 2

INTRODUCTION

Violence is variety of destructive behaviours which cause harm to people.

Can occur at or outside the workplace & can range

from threats and verbal abuse to physical assaults and homicide.

Can have a severe impact on the health, safety and

welfare of workers.

Cause significant economic and social cost to the victim, their family, the business in which they work and the community

DEFINITIONS

ILO

Any action, incident or behaviour that departs from reasonable conduct in which a person is assaulted, threatened, harmed, injured in the course of, or as a direct result of, his or her work.

Internal workplace violence is that which takes place between workers, including managers and supervisors.

External workplace violence is that which takes place between workers (and managers and supervisors) and any other

person present at the workplace.

DEFINITIONS

DOSH Malaysia

An incident where employees are abused, threatened, assaulted or subject to other offensive behavior in circumstances related to their work.

WHO

The intention use of power, threatened or actual, against

another person or against a group, in work-related

circumstances, that either results in or has a high degree of likelihood of resulting in injury, death, psychological harm, maldevelopment, or deprivation”

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TYPES OF COMMITTERS OF

WORKPLACE VIOLENCE

 

Table 1. Typology of workplace violence

Type

Description

I: External or Criminal intruder

The committer has no legitimate relationship to the business or its employee

Usually enters the affected workplace to commit a criminal act.

E.g.: robbery, shoplifting, trespassing, and terrorism.

II: Customer/client

The committer has a legitimate relationship with the business

Becomes violent while being served by the business.

Includes: customers, clients, patients, students, inmates, and any

other group for which the business provides services.

Worker who may be exposed: Police officers, prison staff, flight attendants, medical staffs etc.

III: Worker-on-worker /internal committers

The committers has some employment related involvement with the affected workplace.

Involves an assault by current/former employee, supervisor or manager

IV: Personal relationship

The committer usually does not have relationship with the business but has a personal relationship with the intended victim.

by current/former spouse or lover, a relative or friend

Sources: CAL/OSHA 1995

TYPES OF VIOLENCE

Assault/Attack

Attempt at physical injury or attack

on a person leading to actual physical harm. Example:

injury or attack on a person leading to actual physical harm. • Example: – Beating –

Beating

Kicking

injury or attack on a person leading to actual physical harm. • Example: – Beating –
–

Slapping

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Threat

Promised use of unlawful force

resulting in fear of physical, sexual, psychological harm or other

negative consequences to the victim(s).

force resulting in fear of physical, sexual, psychological harm or other negative consequences to the victim(s).

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Bullying/Mobbing

Repeated, unreasonable actions of individuals (or a group)

directed towards an employee (or a group of employees),

which is intended to intimidate and creates a risk to the health and safety of the employee(s). Often involves an abuse or misuse of power.

Bullying includes:

Behaviour that intimidates, degrades, offends, or humiliates a worker, often in front of others.

includes: – Behaviour that intimidates, degrades, offends, or humiliates a worker, often in front of others.
includes: – Behaviour that intimidates, degrades, offends, or humiliates a worker, often in front of others.
includes: – Behaviour that intimidates, degrades, offends, or humiliates a worker, often in front of others.

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Harassment

Unwanted conduct - verbal, non verbal, visual,

psychological or physical based on age, disability, HIV status, domestic circumstances, sex, sexual orientation, race, colour, language, religion, political, trade union or other opinion or belief, national or social origin, association with a minority, birth or other status that negatively

affects the dignity of men and women at work.

association with a minority, birth or other status that negatively affects the dignity of men and
association with a minority, birth or other status that negatively affects the dignity of men and

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Sexual harassment

Unwanted conduct of a sexual that

is perceived by the victim as placing a condition of sexual nature on

her/his employment, or that might, on reasonable grounds, be

perceived by the victim(s) as an

offence or humiliation or a threat to his/her well-being.

Form of Sexual harassment

Verbal Harassment e.g. offensive or suggestive remarks, comments and jokes

e.g. offensive or suggestive remarks, comments and jokes Non-verbal/Gestural Harassment: e.g. hand signal or sign

Non-verbal/Gestural Harassment: e.g. hand signal or sign language denoting sexual

remarks, comments and jokes Non-verbal/Gestural Harassment: e.g. hand signal or sign language denoting sexual 14

Form of Sexual harassment

Visual Harassment: e.g. showing pornographic materials, drawing sex-based sketches

showing pornographic materials, drawing sex-based sketches Physical Harassment e.g. inappropriate touching, pinching,

Physical Harassment e.g. inappropriate touching, pinching, brushing up against the body, hugging, sexual assault & etc.

Harassment e.g. inappropriate touching, pinching, brushing up against the body, hugging, sexual assault & etc. 15

Occupational and situation at risk

Work alone

- small shops, petrol station, taxi driver

Working in contact with the public

- police officer, nurse, worker providing social worker

Working with valuables and cash handling

- financial institution, gold shops

Working with people in distress

- worker in health care sectors

Working with an environment increasingly open to violence

- teachers , workers from call centers

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