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BlackBerry Certification Program Guide

Exam # BCP-421 Maintaining a BlackBerry Enterprise Server
version 5.0 in an IBM Lotus Domino Environment

Knowledgeable.
Capable.
BlackBerry Certified.

BlackBerry Certification Program Guide

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BlackBerry Certification Program Guide

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in relation thereto.1 © 2009 Research In Motion Limited 5 7/23/09 certification@blackberry. and/or BlackBerry® Device Software The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. except to the extent expressly covered by a license or other agreement with RIM. representations or warranties of any kind by RIM and RIM assumes no liability whatsoever. Version 0.com . guarantees. BlackBerry® Desktop Software. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server software. endorsements. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties. BlackBerry Certification Program Guide Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions.

1 certification@blackberry.com 7/23/09 . BlackBerry Certification Program Guide 6 © 2009 Research In Motion Limited Version 0.

........................................... 11 What does BlackBerry certification mean to me?........................................................................1 © 2009 Research In Motion Limited 1 7/23/09 certification@blackberry.......15 How can I get training? .............................................................................................................................. 2 Take the exam........................................................................................com .............................................................................................................................................. 3 Exam details ......................................................................................................................................................................................... 19 Practice items ........................................................ 10 Test structure ...........20 Version 0.................18 Instructor-led training.................................................................................................................................17 Related Training .........................................................................9 Test structure .............................................................................................................................................................................................................................................................................. 18 Course titles ............................................................ 7 Prerequisites ............. Contents BlackBerry Certification Program general information...................................................................................................................9 Recommendations........................................13 Exam sections ... 14 Exam objectives ........................ 18 Additional reference materials.... 5 Audience ................................................................................................................12 Exam sections and weightings ............................................................................ 13 Section weightings........... 18 Web-based training..................

com 7/23/09 .2 © 2009 Research In Motion Limited Version 0.1 certification@blackberry.

Exam Guide Exam# BCP-421 Maintaining a BlackBerry Enterprise Server in an IBM Lotus Domino Environment .

BlackBerry certification will help to set you apart in the competitive world of mobile devices and applications.1 certification@blackberry. The BlackBerry Certification Program exams are role based. Initially. BlackBerry certification will be available for the following roles: • BlackBerry Certified Support Specialist • BlackBerry Certified Server Support Specialist • BlackBerry Certified System Administrator • BlackBerry Certified Solution Designer 2 © 2009 Research In Motion Limited Version 0. Exam Guide BlackBerry Certification Program general information The BlackBerry® Certification Program is designed to enhance your professional credibility by providing quantifiable proof of your skills and knowledge related to BlackBerry solutions.com 7/23/09 Template version 0.3 . They focus on the practical application of BlackBerry solution knowledge required by specific roles in the stages of a BlackBerry solution deployment.

Review the corresponding exam guide. 4. sign the Candidate Rules Agreement. please refer to Valid photo IDs Note 2. 3.com Template version 0. This is the test service provider. At least one should be a valid photo ID. Identification is considered to be valid (non-expired) as long as it does not have an expiration date that has passed. As part of the registration process you will need to read and. you will receive a candidate ID from the test service provider and a unique BlackBerry Certification Program ID. You should arrive at the testing center at the scheduled time with 2 pieces of ID. Once you have decided to register for a BlackBerry Certification Program exam. You will be redirected from the www. (You may also register over the phone or in person at the testing location). 1.com web site to the website of the company administering the BlackBerry Certification Program exams. Exam Guide Take the exam Register for the exam Follow the steps below to register for a BlackBerry certification exam. Once you have registered. Attempting a BlackBerry Certification Program exam 1. Review details for the BlackBerry Certification Program exam you want to take on the BlackBerry website at www. Version 0.3 . b. Select a date and time to take the exam.blackberry.com/certification a. Review the BlackBerry Certification Program Guide. if you agree. For a list of acceptable ID cards.1 © 2009 Research In Motion Limited 3 7/23/09 certification@blackberry. click the Register Now link located beside the exam title on the web page. You will be asked to register with the test service provider.blackberry. if you have not already done so. 2.

Once you complete the BlackBerry Certification Program exam. You should also review the exam retake policy in the BlackBerry Certification Program Guide. Note 3. you will immediately be given a score report indicating whether you passed or failed the exam. Valid photo IDs The following are acceptable forms of identification: Photo ID Non-photo ID • Government issued driver’s • Credit card license • Check cashing card • Employee ID or work badge • Passport • Military ID 4 © 2009 Research In Motion Limited Version 0. a. you will become BlackBerry Certified. 4. The non-photo ID must display your signature.1 certification@blackberry. A BlackBerry Certification Program ID will be assigned to you the first time that you complete a BlackBerry certification exam. 5. The BlackBerry Certification Program ID will be used by BlackBerry Certification Program administrators. You will take the BlackBerry Certification Program exam. you will be provided with study information.3 . b. If you pass.com 7/23/09 Template version 0. If you do not pass. An ID must be an original document and not a photocopy or a fax. Exam Guide The photo ID must have a permanently affixed photograph and a signature and must be valid (not expired). You will be asked to store any personal items in a designated secure area outside the testing room.

Candidates will be required to complete one (1) of the three (3) following BlackBerry certification exams related to maintaining a BlackBerry Enterprise Server in order to achieve the BlackBerry Certified System Administrator certification: • Maintaining a BlackBerry® Enterprise Server in a Microsoft Exchange Server Environment • Maintaining a BlackBerry® Enterprise Server in an IBM® Lotus® Domino® Environment • Maintaining a BlackBerry® Enterprise Server in a Novell® GroupWise® Environment Version 0. and maintaining one or more BlackBerry® Enterprise Server instances.com Template version 0. The majority of these individuals will work in a setting where they are responsible for installing. Exam Guide Exam details This BlackBerry certification exam targets administrators working in a IBM® Lotus® Domino® environment. monitoring.1 © 2009 Research In Motion Limited 5 7/23/09 certification@blackberry.3 . managing.

BlackBerry Enterprise server log trouble-shooting and use of the BlackBerry Resource Kit. performance monitoring and knowledge of firewalls. The candidate will have experience installing and configuring IBM Domino Servers. proxy servers. The candidate will have basic networking skills as well as have knowledge of adding and removing users to the IBM Lotus Domino server and Domino directory. The candidate will have an understanding of the different type of mail templates/designs. DMZ. TCP/IP. 6 © 2009 Research In Motion Limited Version 0.1 certification@blackberry. The candidate will be familiar with SQL server and DB2. The candidate will have a basic understanding of Windows permissions. Exam Guide Audience The candidate will have experience administering an IBM Lotus Domino server. replication of Domino databases and server configurations including security.3 . The candidate will have an understanding of Access Control Lists and overall security within their mail environment. spam filtering.com 7/23/09 Template version 0. backing up and performing general maintenance on databases and managing mail routing in a Domino environment.

disaster recovery and supportability. Microsoft® SQL Server® 2000 and 2005. • Install and upgrade the BlackBerry Enterprise Server software. • Plan for a Blackberry Environment including scalability.1 © 2009 Research In Motion Limited 7 7/23/09 certification@blackberry. • Monitor the BlackBerry Enterprise Server • Administer the BlackBerry Enterprise Server. IBM Lotus Domino 5 to 8. In what environments can the candidate complete the tasks? • Using Windows® 2000. and BlackBerry Enterprise Server version 4. • Configure the Mobile Data System (MDS) and Instant Messaging.com Template version 0. Exam Guide What can the candidate do without assistance? • Explain the functionality of the components in the BlackBerry® Enterprise Solution • Review and explain the existing mail and database architecture. VMware® ESX. MSDE 2000. 2003 platforms. What can the candidate do with assistance? • Plan to install BlackBerry Enterprise Server software. • Secure the environment. BlackBerry® Desktop Manager. • Deploy desktop applications and BlackBerry devices. • Troubleshoot user account and BlackBerry device issues. • Troubleshoot BlackBerry Enterprise Server issues. • Manage BlackBerry user accounts. Windows® XP. Microsoft SQL Server 2005 Express Edition. • Manage BlackBerry devices.3 . Windows Vista™. DB2.0 and later. What tools is the candidate familiar with? • BlackBerry Enterprise Server • BlackBerry devices • BlackBerry Desktop Manager • BlackBerry Administration Service • BlackBerry User Admin Tool • BlackBerry Configuration Panel • BlackBerry Enterprise Server Resource Kit (BRK) • BlackBerryDBBackup Version 0. • Configure the remote BlackBerry components.

com 7/23/09 Template version 0.1 certification@blackberry. Prerequisites • No prerequisites Recommendations • Six months experience supporting BlackBerry devices in BlackBerry Enterprise Server environment • Working knowledge of the BlackBerry Enterprise Server and its functions • Applicable training as per exam guide • Familiarity with product documentation • Knowledge of accessing and using the BlackBerry Technical Solution Center (BTSC) 8 © 2009 Research In Motion Limited Version 0.3 . Exam Guide • BlackBerry Enterprise Server log files • IBM Domino Server • Performance Calculator • Domino Administrator • IBM Lotus Domino Administrator • SNMP • BlackBerry® MDS Runtime What is this candidate NOT expected to do? • Debug operating system components • Debug BlackBerry Enterprise Server components • Debug memory dump • Debug IBM Lotus Domino Server • Debug Microsoft SQL Server issues • Develop BlackBerry device applications.

com Template version 0.place procedures in order or select items from a larger list Time to complete: 1.3 . Version 0.5 hours Number of items: 65 items Note: A list of acronyms and a glossary will be provided during the exam. Exam Guide Test structure Exam type: Linear Fixed Forms Availability: On-demand Pass/fail status: Single cut point. notified immediately upon completion Test scoring: Computer scored Score report: Provided after marking the exam Languages: Initial release in English — plans for future translation Item types/formats: • Multiple choice — single and multiple answers • Drag and drop items .1 © 2009 Research In Motion Limited 9 7/23/09 certification@blackberry.

you must pass one or more product-related. Exam Guide What does BlackBerry certification mean to me? A candidate who has passed a BlackBerry Certification Program exam (either a BCX-### or BCP-### version) for one or more roles in the BlackBerry Certification Program has demonstrated proficiency with one or more BlackBerry solutions.com 7/23/09 Template version 0. To be certified through the BlackBerry Certification Program. task-oriented proficiency exams.3 .1 certification@blackberry. BlackBerry certification may provide the following benefits: • Immediate and quantifiable proof of skills and knowledge implementing and supporting BlackBerry solutions • Can be used as part of a supplementary performance program • Increased productivity and efficiency • Advancement of skills and knowledge for those in information technology fields 10 © 2009 Research In Motion Limited Version 0.

1 © 2009 Research In Motion Limited 11 7/23/09 certification@blackberry.com Template version 0. Exam Guide Exam sections and weightings Exam sections The Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment exam contains the following sections: • BlackBerry Enterprise Solution overview • BlackBerry Enterprise Server installation and upgrade • BlackBerry Enterprise Server and BlackBerry device user configuration • Securing the BlackBerry Enterprise Solution environment • Maintaining the BlackBerry Solution • Troubleshooting the BlackBerry Solution • BlackBerry Enterprise Server Resource Kit Version 0.3 .

1 certification@blackberry.3 . Exam Guide Section weightings Section Average % Section name number of exam 1 BlackBerry Enterprise Solution overview 12% 2 BlackBerry Enterprise Server installation and upgrade 12% 3 BlackBerry Enterprise Server and BlackBerry device user 18% configuration 4 Securing the BlackBerry Enterprise Solution environment 17% 5 Maintaining the BlackBerry Enterprise Solution 17% 6 Troubleshooting the BlackBerry Solution 19% 7 BlackBerry Enterprise Server Resource Kit 6% 12 © 2009 Research In Motion Limited Version 0.com 7/23/09 Template version 0.

1 © 2009 Research In Motion Limited 13 7/23/09 certification@blackberry. Exam Guide Exam objectives Section 1 .BlackBerry Enterprise Server and BlackBerry device user configuration • Configure BlackBerry Web Desktop software • Describe under what conditions you would configure settings within the BlackBerry Administration Service • Describe how to configure and manage BlackBerry device user accounts • Describe how to configure and manage BlackBerry Enterprise Server components • Describe how to activate BlackBerry devices over the wireless network • Describe how to create.3 .com Template version 0.BlackBerry Enterprise Server installation and upgrade • Explain how to verify and configure prerequisites.BlackBerry Enterprise Solution overview • Discuss the steps involved in various data flows • Explain the functionality of the components of the BlackBerry Enterprise Solution • Review and explain the existing mail and database architecture Section 2 .Securing the BlackBerry Enterprise Solution environment • Demonstrate a comprehensive understanding of IT policies (Including scheduling) • Demonstrate understanding of the configuration of the PGP® Support Package for BlackBerry® smartphones and the S/MIME Support Package for BlackBerry® smartphones • Demonstrate an understanding of Notes Native Encryption support in the BlackBerry Entreprise Solution (BlackBerry® Enterprise Server for IBM® Lotus® Domino®) • Describe how to create and maintain software configurations • Demonstrate an understanding of application control policies • Explain how to enable and implement an Enterprise Service Policy • Explain how to enable and implement the access control lists (push and pull) • Explain the purpose of role-based administration Version 0. requirements and permissions • Describe how to install the BlackBerry Enterprise Server software • Describe how to upgrade the BlackBerry Enterprise Server software Section 3 . edit and assign WLAN and VPN configuration sets • Manage BlackBerry devices Section 4 .

Maintaining the BlackBerry Enterprise Solution • Describe high availability within the BlackBerry solution • Explain the methods for the initial configuration of BlackBerry Enterprise Server monitoring • Configure SNMP traps for alerts • Generate reports (based on SNMP results) • Describe options for BlackBerry Enterprise Server monitoring – beyond BlackBerry Enterprise Server Monitoring Service Section 6 .1 certification@blackberry.com 7/23/09 Template version 0.Troubleshooting the BlackBerry Enterprise Solution • Describe the functionality of BlackBerry Enterprise Solution • Discuss data flows in the BlackBerry Enterprise Server solution • Demonstrate understanding of the BlackBerry Enterprise Server logs • Troubleshoot user account and BlackBerry device issues • Troubleshooting BlackBerry Enterprise Server issues Section 7-BlackBerry Resource Kit • Use the BlackBerry Resource Kit 14 © 2009 Research In Motion Limited Version 0.3 . Exam Guide Section 5 .

3 . As new BlackBerry certification exams become available.com/certification.blackberry.com • Review information available at www. it is recommended that you have experience with the BlackBerry solution covered in the exam and that you read the corresponding exam guide.blackberry. The following types of BlackBerry® Training resources.blackberry. Exam Guide How can I get training? Before taking a BlackBerry certification exam.com Template version 0.1 © 2009 Research In Motion Limited 15 7/23/09 certification@blackberry. which may not be available for every BlackBerry certification exam. corresponding exam guides will be available at www.com How do I get training? • Contact BlackBerry Training at blackberrytraining@rim.com/go/training Version 0. may help you prepare for BlackBerry certification exams: • BlackBerry instructor-led training • BlackBerry web-based training • BlackBerry self-study guides • Tutorials and resources from www.

0 (II) (718- 01469-123) • Architecture and Dataflow for BlackBerry Enterprise Server version 5.0 (III) (718- 01470-123) • Architecture and Dataflow for BlackBerry Enterprise Server version 5.0 (718-01202-123) • Web Desktop for BlackBerry Enterprise Server version 5.3 .1 certification@blackberry.0 Certification Program (726- 01355-123) (To be released in July 2009) • Self Study Guide (To be released in Fall 2009) • Practice Exams (Release date to be announced) Web-based training • Introducing the BlackBerry Enterprise Server version 5.0 (718- 01468-123) • Architecture and Dataflow for BlackBerry Enterprise Server version 5.com 7/23/09 Template version 0.0 (718-01210-123) • Architecture and Dataflow for BlackBerry Enterprise Server version 5.0 (IV) (718- 01471-123) Course titles Course number .0 (718-01203-123) • Supporting the Remote Desktop features for BlackBerry Enterprise Server version 5. Exam Guide Related Training Instructor-led training • BlackBerry Enterprise Server software version 5.course name 16 © 2009 Research In Motion Limited Version 0.

blackberry. • Feature and technical overviews • Getting started guides • Installation guides • Upgrade guides • Administration guides • Security technical overviews • Server Capacity Calculator • Technical overview of the S/MIME Support Package for BlackBerry devices • Technical overview of the PGP Support Package for BlackBerry devices • Performance benchmarking guides • BlackBerry Enterprise Server Resource Kit guide • BlackBerry Resource Center Version 0.1 © 2009 Research In Motion Limited 17 7/23/09 certification@blackberry. Exam Guide Additional reference materials The following documents are available in the BTSC located at www.com Template version 0.3 .com/btsc.

Practice item 1 BlackBerry® Desktop Software is found in which of the following locations by default? (Choose two.3 . Incoming PIN messages c. Outgoing BlackBerry Internet Service email messages Correct answer: B and D Practice item 3 A BlackBerry device user is unable to open a supported attachment on the BlackBerry device. c:\BlackBerry Desktop Software\ c.1 certification@blackberry. c:\Program Files\BlackBerry b.) a. The original email message was forwarded to a BlackBerry email address. so the attachment was removed. Outgoing SMS messages b.) a. The BlackBerry device does not have the appropriate service book to open an older attachment. What are two possible causes of this issue? (Choose two. c:\Program Files\Common Files\Research In Motion Correct answer: C and E Practice item 2 What services can the firewall on the BlackBerry device block? (Choose two. because the original service book has been deleted or overwritten. The firewall on the BlackBerry device is set to block attachments.) a. c:\Program Files\Research In Motion\BIS e. 18 © 2009 Research In Motion Limited Version 0. c:\Program Files\Research In Motion\BlackBerry d. c.com 7/23/09 Template version 0. The original email message that contained the attachment is no longer saved on the messaging and collaboration server. Incoming BlackBerry® Internet Service email messages e. b. d. Exam Guide Practice items The following items provide you with an idea of what to expect when you take a BlackBerry certification exam. Outgoing PIN messages d.

) a.zip Correct answer: A and B Version 0. Correct answer: A and C Practice item 4 Which of the following functions does Intellisync® perform? (Choose two. . . BlackBerry Controller Correct answer: C Practice item 6 A BlackBerry device user would like to push applications to the BlackBerry device from the BlackBerry Enterprise Server. Performs a backup of the BlackBerry device c. The BlackBerry Internet Service has deleted the attachment due to inappropriate content.bat e.alx b. Synchronizes filters with the BlackBerry Internet Service Correct answer: A and C Practice item 5 A BlackBerry device user is unable to browse using the BlackBerry® Browser. .1 © 2009 Research In Motion Limited 19 7/23/09 certification@blackberry.cod c. Synchronizes the BlackBerry device user's organizer data b. Apache Tomcat™ e. Exam Guide e. . Which component allows this functionality on the BlackBerry device? (Choose one. BlackBerry Collaboration c.3 . BlackBerry MDS Connection Service d. What type of files can be pushed to the BlackBerry device? (Choose two. BlackBerry Dispatcher b. Updates the date and time on the BlackBerry device d.) a. Reconciles email messages with integrated email accounts e. .com Template version 0.exe d.) a.

com 7/23/09 Template version 0. BlackBerry Enterprise Server Alert b. BlackBerry Manager Correct answer: B 20 © 2009 Research In Motion Limited Version 0. BlackBerry Dispatcher d. Exam Guide Practice item 7 Which BlackBerry Enterprise Server component is responsible for monitoring the health of other components? (Choose one.) a. BlackBerry User Administration Service e.3 . BlackBerry Controller c.1 certification@blackberry.

com Template version 0. Acronym list Acronym list I ID identification P PIN personal identification num- ber S SMS Short Message Service SNMP Simple Network Manage- ment Protocol Version 0.1 © 2009 Research In Motion Limited 1 7/23/09 certification@blackberry.3 .

com 7/23/09 Template version 0. Acronym list 2 © 2009 Research In Motion Limited Version 0.1 certification@blackberry.3 .