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Phone Guide

Cisco Unified IP Phone 7906G and


7911G for Cisco Unified
CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Common Phone Tasks Softkey Definitions
Place a call Go off-hook before or AbbrDial Dial using a speed-dial index
after dialing a number. number
Redial a number Press Redial. Answer Answer a call
Talk using the (Group Listen mode Barge Add yourself to a call on a shared
handset and listen only.) Press GListen. line
on the speaker
CallBack Receive notification when a busy
Listen on the (Monitor mode only.) extension becomes available
Quick Reference
speaker only Press Monitor.
Cancel Cancel an action or exit a screen
Use your call logs Press and select without applying changes
Directories > Missed
cBarge Add yourself to a call on a shared
Calls, Placed Calls, or
line and establish a conference
Received Calls. Select a
number and press Dial. CFwdALL Setup/cancel call forwarding
Edit a number Press EditDial, << or >>. Clear Delete records or settings
Hold/resume a call Highlight a call to put on Close Close the current window
hold or resume from ConfList View conference participants
hold, and press .
Confrn Create a conference call
Transfer a call to a Press Transfer, enter the
new number number, then press Cisco Unified IP Phone Delete Remove characters to the right of
the cursor when using EditDial
Transfer again.
7906G and 7911G for
Start a standard Press more > Confrn and Dial Dial a phone number
conference call dial the participant, then
Cisco Unified
DirTrfr Transfer two calls to each other
press Confrn again. CallManager 4.1(3)
EditDial Edit a number in a call log
EndCall Disconnect the current call
Softkey Definitions
Erase Reset settings to their defaults
Phone Screen Icons
Exit Return to the previous screen
Button Icons
GListen Talk using the handset and listen
Speed Dialing on the speaker (Group Listen)
Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered Common Phone Tasks GLOff Disable Group Listen
trademarks of Cisco Systems, Inc. or its affiliates in the United States and
certain other countries. All other brands, names, or trademarks mentioned in
this document or Website are the property of their respective owners. The use GPickUp Answer a call ringing in another
of the word partner does not imply a partnership relationship between Cisco
and any other company. (0501R) group
© 2006 Cisco Systems, Inc. All rights reserved.
OL-10007-01 iDivert Send a call to your voice
messaging system
Join Join several calls on a single line Phone Screen Icons Other Features
to create a conference Speed Dial configured
Call State
MeetMe Host a Meet-Me conference call
Call Forwarding enabled Message waiting
Monitor Listen to a call on the speaker
MonOff Disable the Monitor function Option selected
Call on hold
more Display additional softkeys
Feature enabled
Connected call
Msgs Access voice mail system
NewCall Make a new call Video enabled (Cisco Unified
Off-hook
IP Phone 7911G only)
OPickUp Answer a call ringing in an
associated group On-hook
Park Store a call using Call Park
Incoming call Button Icons
PickUp Answer a call in your group
Shared line in use Volume
Private Prevent others from viewing or
barging calls on a shared line
Secure Calls
QRT Submit call problems to the Navigation
Authenticated call
system administrator
Redial Redial the most recently dialed Encrypted call
number Hold
Selected Device
Remove Remove a conference participant
Handset in use Applications Menu
RmLstC Drop the last party added to a
conference call
Speaker in use (Monitor on)
Search Search for a directory listing
Transfer Transfer a call
Critical Calls Speed Dialing
Priority call
Update Refresh content If you want to... Then...
<< Delete entered characters Medium priority call Speed dial a
number
• Press and select a
>> Move through entered characters
High priority call number to dial.
• Press and choose
Highest priority call Directories > Speed
Dials. Select a number to
dial.
• Enter a speed-dial
number while on-hook
and press AbbrDial.
Contents

Getting Started 1
Using this Guide 1
Finding Additional Information 2
More Information about Customizing Your Phone on the Web 2
Safety and Performance Information 3
Using an External Power Supply 11
Using External Devices 12
Accessibility Features 12

Connecting Your Phone 13

An Overview of Your Phone 17


Understanding Buttons and Hardware 17
Understanding Applications Menus 19
Understanding Lines vs. Calls 19
Understanding Line and Call Icons 20
Understanding Feature Availability 20

Basic Call Handling 21


Placing a Call—Basic Options 21
Placing a Call—Additional Options 22
Answering a Call 23
Ending a Call 24
Using Hold and Resume 24
Switching Between Multiple Calls 24
Viewing Multiple Calls 25
Transferring Calls 25
Forwarding All Calls to Another Number 26

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) v
Making Conference Calls 27
Understanding Types of Conference Calls 27
Starting and Joining a Standard Conference 28
Starting or Joining a Meet-Me Conference Call 29

Advanced Call Handling 30


Speed Dialing 30
Picking Up a Redirected Call on Your Phone 31
Using a Shared Line 32
Understanding Shared Lines 32
Adding Yourself to a Shared-Line Call 33
Preventing Others from Viewing or Barging a Shared-Line Call 34
Storing and Retrieving Parked Calls 34
Making and Receiving Secure Calls 35
Tracing Suspicious Calls 35
Prioritizing Critical Calls 36
Using Cisco Extension Mobility 37

Using a Handset, Headset, and Speaker 38


Using the Group Listen Feature 38
Using the Monitor Feature 39
Using and Obtaining a Headset 39
Using AutoAnswer 40

Using Phone Settings 41


Customizing Rings and Message Indicators 41
Customizing the Phone Screen 42

Using Call Logs and Directories 43


Using Call Logs 43
Directory Dialing 44
Using Corporate Directory on Your Phone 45

vi OL-10007-01
Accessing Voice Messages 46

Customizing Your Phone on the Web 47


Logging In to the User Options Web Pages 47
Subscribing to Phone Services 48

Understanding Additional Configuration Options 49

Troubleshooting Your Phone 51


General Troubleshooting 51
Viewing Phone Administration Data 52
Using the Quality Reporting Tool 52

Cisco One-Year Limited Hardware Warranty Terms 53

Index 55

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) vii
viii OL-10007-01
Getting Started

Using this Guide


This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly-used sections.

If you want to... Then...


Review safety information See the “Safety and Performance Information” section on
page 3.
Connect your phone See the “Connecting Your Phone” section on page 13.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on
page 17.
Learn about the phone buttons See the “Understanding Buttons and Hardware” section on
page 17.
Make calls See the “Placing a Call—Basic Options” section on page 21.
Put calls on hold See the “Using Hold and Resume” section on page 24.
Transfer calls See the “Transferring Calls” section on page 25.
Make conference calls See the “Making Conference Calls” section on page 27.
Set up speed dialing See the “Speed Dialing” section on page 30.
Share a phone number See the “Using a Shared Line” section on page 32
Use the speaker on the phone See the “Using a Handset, Headset, and Speaker” section on
page 38.
Change the ring volume or tone See the “Using Phone Settings” section on page 41.
View your missed calls See the “Using Call Logs and Directories” section on
page 43.
Listen to your voice messages See the “Accessing Voice Messages” section on page 46.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 1
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml

More Information about Customizing Your Phone on the Web


Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your computer. You can use your Cisco Unified CallManager User
Options web pages to establish and customize phone services and to control phone features and
settings from your computer. This Guide provides a brief overview of these capabilities. For complete
instructions, refer to Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

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Getting Started

Safety and Performance Information


Read the following safety notices before installing or using your Cisco Unified IP Phone:

Warning IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die


lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia


vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 3
Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une


situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe


causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

4 OL-10007-01
Getting Started

Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia! INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning! VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan


leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.

SPARA DESSA ANVISNINGAR

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 5
6 OL-10007-01
Getting Started

Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em


que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

Advarsel VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko


for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 7
8 OL-10007-01
Getting Started

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 9
Warning Read the installation instructions before you connect the system to its power source.

Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.

Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.

10 OL-10007-01
Getting Started

Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.

Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply


The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:

Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).

Warning The device is designed to work with TN power systems.

Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.

Warning The power supply must be placed indoors.

Caution Use only a Cisco specified power supply with this product.

Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered. If
there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 11
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

Caution In European Union countries, use only headsets that are fully compliant with the EMC
Directive [89/336/EC].

Accessibility Features
A list of accessibility features is available upon request.

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Connecting Your Phone

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphics below to connect your phone.
The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:

5
1 4
79976

1 Network port (10/100 SW) 4 AC-to-DC power supply


2 Handset port 5 AC power cord
3 DC adapter port (DC48V)

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 13
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:

6
1
91638

2 5

1 Network port (10/100 SW) 4 DC adapter port (DC48V)


2 Access port (10/100 PC) 5 AC-to-DC power supply
3 Handset port 6 AC power cord

14 OL-10007-01
Connecting Your Phone

Adjusting the Handset Rest


When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.

1 2 3

77354

1 Set the handset aside and pull the square plastic tab from the handset rest.
2 Rotate the tab 180 degrees.
3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.

Registering with TAPS


After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be
used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will restart.

Headset Information
To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port
on the back of your phone.
Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer
to headset manufacturer’s product documentation for more information.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 15
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices (headsets) that are screened against
unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these
devices and their proximity to other devices such as cell phones and two-way radios, some audio noise
may still occur. See the “Using External Devices” section on page 12 for more information.
The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can either be heard by the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube. See the “Using an External Power Supply” section on page 11 for more
information.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well with Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com/cisco

16 OL-10007-01
An Overview of Your Phone

An Overview of Your Phone

Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice
communication over the same data network that your computer uses, allowing you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide
specialized or advanced telephony features that extend your call-handling capabilities. Depending on
configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.

Understanding Buttons and Hardware


You can use this figure below to identify the buttons and hardware on your phone.

1 2
9

8
3
4
5
6
7
10
91031

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 17
For more information,
Item Description see...
1 Phone screen Displays phone menus and call activity “Understanding
including caller ID, call duration, and call state. Applications Menus”
section on page 19 and
“Understanding Line
and Call Icons” section
on page 20.
2 Cisco Unified IP Indicates your Cisco Unified IP Phone model —
Phone series series.
3 Softkey buttons Each activates a softkey option displayed on “Softkey Definitions”
your phone screen. section on page 3.
4 Navigation button Allows you to scroll through menu items and “Understanding
highlight items. When the phone is on-hook, Applications Menus”
displays your Speed Dials. section on page 19 and
“Speed Dialing”
section on page 30.

5 Applications Menu Displays the Applications menu that provides “Understanding


button access to a voice messaging system, phone logs Applications Menus”
and directories, settings, and services. section on page 19.

6 Hold button Places the active call on hold, resumes a call on “Using Hold and
hold, and switches between an active call and a Resume” section on
call on hold. page 24.
7 Keypad Allows you to dial phone numbers, enter “Basic Call Handling”
letters, and choose menu items. section on page 21.
8 Volume button Controls the handset, headset, speaker, and “Using a Handset,
ringer volume. Headset, and Speaker”
section on page 38.

9 Handset with light The light strip on the handset indicates an “Accessing Voice
strip incoming call or new voice message. Messages” section on
page 46.
10 Footstand Allows the phone to stand at a convenient angle —
on a desk or table.

18 OL-10007-01
An Overview of Your Phone

Understanding Applications Menus


Use the Applications menus to access phone features.

If you want to... Then...


Access the Applications Press to display a list of Applications: Messages, Directory,
menus Settings, and Services.
Scroll through a list or Press .
menu
Select a menu item Press to highlight a menu item, then press Select.

You can also press the number on the keypad that corresponds
to the number for the menu item.
Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a
menu, the menu will close.)
Close a menu (and return to Press Exit one or more times until the menu closes, or press .
the Applications menu)
Exit the Applications menu Press or Exit.

Note After you press , the LED turns green and stays lit while you are using the Applications
menus. If you depart from an application without pressing or Exit (for example, to answer
a new call), the phone screen display may change but the button stays green. If you press
again, the application that you were using resumes at the point when it was interrupted.

Understanding Lines vs. Calls


To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each line corresponds to a phone number (or extension) that others can use to call you.
Your phone can support one line.
• Calls—Each line can support multiple calls. By default, your phone supports up to six connected
calls, but your system administrator can adjust this number according to your needs. Only one call
can be active at any time; other calls are automatically placed on hold.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 19
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,
connected, and so on).

Icon Call or line state Description


On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on your line.

Call on hold You have put this call on hold. See the “Using Hold and Resume” section
on page 24.
Remote-in-use Another phone that shares your line has a connected call. See the
“Understanding Shared Lines” section on page 32.
Authenticated call See the “Making and Receiving Secure Calls” section on page 35.

Encrypted call See the “Making and Receiving Secure Calls” section on page 35.

Understanding Feature Availability


Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.

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Basic Call Handling

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.

Placing a Call—Basic Options


Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,


If you want to... Then... see...
Place a call Pick up the handset and dial the number. “An Overview of Your
Phone” section on
page 17.
Dial on-hook (with dial Press NewCall and dial the number. —
tone)
Redial a number Press Redial. —
Place a call when 1. Press . “Using Hold and
another call is active 2. Press New Call. Resume” section on
page 24.
3. Enter a number.
Dial from a call log 1. Press and select Directories > Missed “Using Call Logs”
Calls, Received Calls, or Placed Calls. section on page 43.
2. Scroll to the number and press Dial.

Tips
• You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook
by lifting the handset and press Dial.
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, scroll to it, press Dial, and go off-hook.
• If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 21
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.

For more information,


If you want to... Then... see...
Speed dial a number Do one of the following: “Speed Dialing”
• Press , choose a speed-dial number, section on page 30.
and press Dial.
• Press and select Directories >
Speed Dials. Select a number and press
Dial.
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
Dial from a corporate 1. Press and select Directories > “Using Call Logs”
directory on your phone Corporate Directory (name can vary). section on page 43.
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
Dial from a corporate 1. Open a web browser and go to a Customizing Your
directory on your personal WebDialer-enabled corporate Cisco IP Phone on the
computer using directory. Web:
Cisco WebDialer 2. Click the number that you want to http://www.cisco.com/u
dial. nivercd/cc/td/doc/prod
uct/voice/c_ipphon/ind
ex.html
Use Cisco CallBack to receive 1. Press CallBack while listening to the Your system
notification when a busy or busy tone or ring sound. administrator.
ringing extension is available 2. Hang up. Your phone alerts you when
the line is free.
3. Place the call again.
Make a priority (precedence) Enter the Multilevel Precedence and “Prioritizing Critical
call Preemption (MLPP) access number, then Calls” section on
enter a phone number. page 36.
Dial from a Personal Address 1. Press and select Directories > “Customizing Your
Book (PAB) entry Personal Directory to log in. Phone on the Web”
2. Choose Personal Address Book and section on page 47.
search for a listing.

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Basic Call Handling

For more information,


If you want to... Then... see...
Place a call using a billing or 1. Dial a number. Your system
tracking code 2. After the tone, enter a client matter administrator.
code (CMC) or a forced authorization
code (FAC).
Place a call using your Cisco Log in to the Extension Mobility service on “Using Cisco Extension
Extension Mobility profile a phone. Mobility” section on
page 37.

Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available
on your phone.

If you want to... Then... For more information, see...


Switch from a connected Press Answer. “Using Hold and Resume” section
call to answer a new call on page 24.
Answer a call using call Press Answer. “Using Hold and Resume” section
waiting on page 24.
Send a call directly to Press iDivert. “Accessing Voice Messages”
your voice messaging section on page 46.
system
Auto-connect calls Use AutoAnswer. “Using AutoAnswer” section on
page 40.
Retrieve a parked call on Use Call Park. “Storing and Retrieving Parked
another phone Calls” section on page 34.
Use your phone to answer Use Call Pickup. “Picking Up a Redirected Call on
a call that is ringing Your Phone” section on page 31.
elsewhere
Answer a priority call Hang up the current call and press “Prioritizing Critical Calls”
Answer. section on page 36.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 23
Ending a Call
To end a call, simply hang up. Here are some more details.

If you want to... Then...


Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while monitoring a call (using Press EndCall.
the speaker)
Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.
call on the same line

Using Hold and Resume


Only one call can be active at any given time; all other connected calls must be placed on hold.

If you want to... Then...


Put a call on hold 1. Make sure the call you want to put on hold is highlighted.
2. Press .
Remove a call from hold 1. Make sure the appropriate call is highlighted.
2. Press .

Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• A held call is indicated by the call-on-hold icon: . When a held call is highlighted, the Hold
button becomes lit (red). When a call that is not held is highlighted, and there are other held
calls on the line, the Hold button changes to blinking (red).

Switching Between Multiple Calls


You can switch between multiple calls on your phone.

If you want to... Then...


Switch between connected 1. Make sure the call that you want to switch to is highlighted.
calls 2. Press . Any active call is placed on hold and the selected call
is resumed.
Switch from a connected call Press Answer. Any active call is placed on hold.
to answer a ringing call

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Basic Call Handling

Viewing Multiple Calls


Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
Your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.

Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...


Transfer a call without 1. From an active call, press Transfer.
talking to the transfer 2. Enter the target number.
recipient
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
Talk to the transfer 1. From an active call, press Transfer.
recipient before transferring 2. Enter the target number.
a call (consult transfer)
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
Transfer two current calls 1. Scroll to highlight any call on the line.
to each other 2. Press Select.
(direct transfer) without
staying on the line 3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press DirTrfr. (To
display DirTrfr, you might need to press more.)
The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
Redirect a call to your voice Press iDivert. The call is automatically transferred to your voice
messaging system message greeting. You can use iDivert with a call that is active, ringing,
or on hold.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 25
Tips
• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
Transfer and then hang up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
• You cannot use Transfer to redirect a call on hold. Press again to remove the call from hold
before transferring it.

Forwarding All Calls to Another Number


You can use Call Forward All to redirect incoming calls from your phone to another number.

If you want to... Then...


Set up call forwarding on your Press CFwdALL and enter a target phone number.
line
Cancel call forwarding on Press CFwdALL.
your line
Verify that call forwarding is Look for:
enabled on your line • Alternating call forwarding icons displayed next to your
phone number.
• The call forward target number in the status line.
Set up or cancel call 1. Log in to your User Options web pages.
forwarding remotely 2. Choose Forward all calls...
3. Choose your phone number.
4. Choose to redirect calls to voice messaging or to another
number.

Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can change call forwarding conditions for your phone line.

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Basic Call Handling

Making Conference Calls


Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation,
creating a conference call.

Understanding Types of Conference Calls


There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls


You can create a standard conference in different ways, depending on your needs and the softkeys
available on your phone:
• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard
conference calling is a default feature available on most phones.
• Join—Use this softkey to establish a standard conference by joining several calls already in
progress on one line.
• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call
into a standard conference call. This feature is available only on phones that use shared lines.
See the “Starting and Joining a Standard Conference” section on page 28 for additional instructions.

Meet-Me Conference Calls


You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.
See the “Starting or Joining a Meet-Me Conference Call” section on page 29 for additional
instructions.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 27
Starting and Joining a Standard Conference
A standard conference allows at least three participants to talk on a single call.

If you want to... Then...


• Create a conference by 1. From a connected call, press Confrn. (You may need to press the
calling participants more softkey to see Confrn.)
• Add new participants to 2. Enter the participant’s phone number.
an existing conference 3. Wait for the call to connect.
4. Press Confrn again to add the participant to your call.
5. Repeat to add additional participants.
Create a conference by joining 1. Make sure that you have two or more calls on a single line.
two or more existing calls 2. Highlight a call that you want to add to the conference.
3. Press Select.
The selected call displays this icon .
4. Repeat this process for each call that you want to add.
5. From one of the selected calls, press Join. (You may need to press
the more softkey to see Join.)
Note The active call is automatically selected.
Participate in a conference Answer the phone when it rings.
Create a conference by Highlight a call on a shared line and press cBarge. (You may need to
barging a called on shared line press the more softkey to display cBarge.)
See the “Using a Shared Line” section on page 32.
View a list of conference 1. Highlight an active conference.
participants 2. Press ConfList.
Participants are listed in the order in which they join the
conference with the most recent additions at the top.
Get an updated list of While viewing the conference list, press Update.
participants
See who started the While viewing the conference list, locate the person listed at the
conference bottom of the list with an asterisk (*) next to the name.
Drop the last party added to Press RmLstC.
the conference You can remove participants only if you initiated the conference call.

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Basic Call Handling

If you want to... Then...


Remove any conference 1. Highlight the participant’s name.
participant 2. Press Remove.
You can remove participants only if you initiated the conference.
End your participation in a Hang up or press EndCall.
conference

Tips
• Calls must be on the same line before you can add them to a conference using Confrn or Join.
• Depending on how your phone is configured, if you leave a conference after creating it, the
conference might end. To avoid this, transfer the conference before hanging up.

Starting or Joining a Meet-Me Conference Call


Meet-Me conferencing allows you to start or join a conference by dialing the conference number.

If you want to... Then...


Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, go off-hook to invoke a
dial tone, then press MeetMe.
4. Dial the Meet-Me conference number.
Participants can now join the conference by dialing in.
Note Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
Participate in a Meet-Me Dial the Meet-Me conference number (provided by the conference
conference initiator).
Note You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
End a Meet-Me conference All participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 29
Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.

Speed Dialing
Speed dialing allows you to enter an index number or select a phone screen item to place a call.
Depending on configuration, your phone can support several speed-dial features:
• Speed Dials
• Abbreviated Dialing
• Fast Dials

Note • To set up speed-dial numbers and Abbreviated Dial, you must be able to access your
User Options web pages. See the “Customizing Your Phone on the Web” section on
page 47.
• To set up Fast Dials, you must have access to the Personal Directory feature.
• Alternately, your system administrator can configure speed-dial features for you.

If you want to... Then...


Use Speed Dials 1. Set up speed-dial numbers. See the “Customizing Your Phone on the Web”
section on page 47.
2. To place a call, press , or press and select Directories > Speed Dials.
Use Abbreviated 1. Set up Abbreviated Dialing codes. See the “Customizing Your Phone on the
Dial Web” section on page 47.
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.
Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dial code. See the
“Customizing Your Phone on the Web” section on page 47.
2. To place a call, access the Fast Dial service on your phone.

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Advanced Call Handling

Picking Up a Redirected Call on Your Phone


Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to... Then...


Answer a call that is ringing on 1. Do one of the following:
another extension within your call • If the PickUp softkey is available, press it.
pickup group
• If the PickUp softkey is not available, go off-hook
to display it, then press PickUp.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on 1. Do one of the following:
another extension outside of your • If the GPickUp softkey is available, press it.
group
• If the GPickUp softkey is not available, go
off-hook to display it, then press GPickUp.
2. Enter the group pickup code.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on 1. Do one of the following:
another extension in your group or • If the OPickUp softkey is available, press it.
in an associated group
• If the OPickUp softkey is not available, go
off-hook to display it, then press OPickUp.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.

Tips
• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 31
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager

Understanding Shared Lines


Remote-in-Use Icon
The remote-in-use icon appears when another phone that shares your line has a connected call.
You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging


Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See the Privacy section for
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See the “Adding Yourself to a Shared-Line Call” section on
page 33.

Privacy
If you do not want coworkers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents coworkers from barging your calls. See the “Preventing Others
from Viewing or Barging a Shared-Line Call” section on page 34.

Note The maximum number of calls that a shared line supports can vary by phone.

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Advanced Call Handling

Adding Yourself to a Shared-Line Call


Depending on how your phone is configured, you can add yourself to a call on a shared line using
either Barge or cBarge.

If you want to... Then...


See if the shared line is Look for the remote-in-use icon .
in use
Add yourself to a call 1. Highlight a remote-in-use call.
on a shared line using 2. Press Barge. (You may need to press the more softkey to display Barge.)
the Barge softkey
Other parties hear a beep tone announcing your presence.
Add yourself to a call 1. Highlight a remote-in-use call.
on a shared line using 2. Press cBarge. (You may need to press the more softkey to display
the cBarge softkey cBarge.)
Other parties hear a tone and brief audio interruption, and call
information changes on the phone screen.
Add new conference Barge the call using cBarge, if available.
participants to a call Unlike Barge, cBarge converts the call into a standard conference call,
that you have barged allowing you to add new participants. See the “Making Conference Calls”
section on page 27.
Leave a barged call Hang up.
If you hang up after using Barge, the remaining parties hear a disconnect
tone and the original call continues.
If you hang up after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).

Tips
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 33
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.

If you want to... Then...


Prevent others from viewing or 1. Press more > Private.
barging calls on a shared line 2. To verify that Privacy is on, look for the Privacy-enabled
icon next to “Private” on the phone screen.
Allow others to view or barge calls 1. Press more > Private.
on a shared line 2. To verify that Privacy is off, look for the Privacy-disabled
icon next to “Private” on the phone screen.

Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of
your shared lines.

Storing and Retrieving Parked Calls


You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified CallManager system (for example, a phone at a coworker’s desk
or in a conference room).

If you want to... Then...


Store an active call 1. During a call, press Park. (You may need to press the more softkey to
using Call Park see Park.)
2. Record the call park number displayed on your phone screen.
3. Hang up.
Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.

Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the
original number. See your system administrator for details.

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Advanced Call Handling

Making and Receiving Secure Calls


Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone is capable of supporting these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.

If you want to... Then...


Check the security level of a call Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call

Encrypted call

Neither security icon appears if the call is non-secure.


Determine if secure calls can be Contact your system administrator.
made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.

Tracing Suspicious Calls


If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...


Notify your system Press MCID.
administrator about a Your phone plays a tone and displays the message, “MCID successful.”
suspicious or harassing call

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 35
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.

If you... Then...
Want to choose a priority (precedence) Contact your system administrator for a list of
level for an outgoing call corresponding precedence numbers for calls.
Want to make a priority (precedence) Enter the MLPP access number (provided by your system
call administrator) followed by the phone number.
Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone on your phone screen indicates the priority level of the call.
Want to view priority level of a call Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting You or the other party are receiving a call that must preempt
your call the current call. Hang up immediately to allow the higher
priority call to ring through.

Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

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Advanced Call Handling

Using Cisco Extension Mobility


Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.

If you want to... Then...


Log in to EM 1. Press and choose Services > EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log out of EM 1. Press and choose Services > EM Service (name can vary).
2. When prompted to log out, press Yes.

Tips
• EM automatically logs you out after a certain amount of time. This time limit is established by
your system administrator.
• Changes that you make to your EM profile (from the User Options web pages) take effect the next
time that you log in to EM on a phone.
• Settings that are controlled on the phone only are not maintained in your EM profile.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 37
Using a Handset, Headset, and Speaker

The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use
the speaker only to listen to a call. To talk on a call, you must use the handset.
You can use the speaker in one of two ways, depending on how your system administrator enables the
phone. Your phone may be enabled for one of the following features, but not both at the same time:
• Group Listen
• Monitor (default)

Using the Group Listen Feature


The following table shows how you can use the Group Listen feature.

If you want to... Then...


Use the handset Lift it to go off-hook; replace it to go on-hook.
Talk using the handset and listen Press GListen.
on the speaker at the same time Note Group Listen must be enabled by your system administrator
(Group Listen) for the GListen softkey to display.
Turn off Group Listen and use the Press GLOff.
handset
Hang up after using Group Listen Press EndCall or hang up.
Adjust the volume level for a call Note When using Group Listen, adjusting the volume only
changes the volume for the speaker and not the handset.

Press the up or down Volume button during a call or after


invoking a dial tone.
Press Save to preserve the volume level for future calls.

Note If your system administrator has disabled the speaker on your phone, the GListen, GLOff,
Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place
and monitor calls.

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Using a Handset, Headset, and Speaker

Using the Monitor Feature


The following table shows how you can use the Monitor feature.

If you want to... Then...


Use the handset Lift it to go off-hook; replace it to go on-hook.
Listen to the call on the speaker Press Monitor and then hang up the handset. You will be able to
hear the call but you will not be able to talk on the call.
Note The Monitor and MonOff softkeys are not available if
Group Listen is enabled.
Turn off the speaker and use the Lift the handset, or press MonOff.
handset Note The Monitor and MonOff softkeys are not available if
Group Listen is enabled.
Turn off the speaker and hang up Press EndCall.
Adjust the speaker volume level Press the up or down Volume button during a call or after
for a call invoking a dial tone.
Press Save to preserve the volume level for future calls.

Note If your system administrator has disabled the speaker on your phone, the GListen, GLOff,
Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place
and monitor calls.

Note Pressing the Volume button changes the volume for the handset or speaker, depending on
which device is in use. In Group Listen and Monitor modes, the volume adjustment is for the
speaker and not the handset.

Using and Obtaining a Headset


To use a headset, disconnect the handset and connect a headset to the Handset port.
For information about purchasing headsets, see the “Headset Information” section on page 15.
Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer
to headset manufacturer’s product documentation for more information.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 39
Using AutoAnswer
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you
can only monitor the call using the speaker. To speak to the caller, you must pick up the handset.

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Using Phone Settings

Using Phone Settings

You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and
other settings.

Customizing Rings and Message Indicators


You can customize how your phone indicates an incoming call and a new voice message. You can also
adjust the ringer volume for your phone.

If you want to... Then...


Change the ring tone 1. Press and select Settings > User Preferences > Rings.
2. Select a ring tone and press Play to hear a sample.
3. Press Save to set the ring tone, or press Cancel.
Change the ring pattern Log in to your User Options web pages. (See the “Logging In to the
(flash-only, ring once, User Options Web Pages” section on page 47.)
beep-only, etc.) Note Before you can access this setting, your system administrator might
need to enable it for you.
Adjust the volume level for Press the Volume button while the handset is in the cradle. The new
the phone ringer ringer volume is saved automatically.
Change the way that the 1. Log in to your User Options web pages. (See the “Logging In to the
voice message light on your User Options Web Pages” section on page 47.)
handset works 2. Choose Change the Message Waiting Lamp policy...
Note Typically, the default system policy is to indicate a new voice
message by displaying a steady light on the handset light strip.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 41
Customizing the Phone Screen
You can adjust the characteristics of the phone screen.

If you want to... Then...


Change the language on Log in to your User Options web pages. (See the “Logging In to the User
the phone screen Options Web Pages” section on page 47.)
Change the background 1. Press and choose Settings > User Preferences > Background
image Images.
2. Scroll through available images and press Select to choose an image.
3. Press Preview to see a larger view of the background image.
4. Press Exit to return to the selection menu.
5. Press Save to accept the new image, or press Cancel.

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Using Call Logs and Directories

Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, press and
select Directories.

Using Call Logs


Your phone maintains logs of your missed, placed, and received calls.

If you want to... Then...


View your call logs Press , and choose Directories > Missed Calls, Placed Calls, or Received
Calls. Each stores up to 100 records. To view a truncated listing, highlight it
and press EditDial.
Erase your call logs Press , choose Directories, and press Clear. Doing so erases all records in
all logs.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 43
If you want to... Then...
Dial from a call log 1. Press and choose Directories > Missed Calls, Placed Calls, or
(while not on another Received Calls.
call) 2. Highlight a call record from the log.
3. If you need to edit the displayed number, press EditDial followed by <<
or >>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
Dial from a call log 1. Press , and choose Directories > Missed Calls, Placed Calls, or
(while connected to Received Calls.
another call) 2. Highlight a call record from the log.
3. If you need to edit the displayed number, press EditDial followed by <<
or >>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)
4. Press Dial.
5. Choose one of the following to handle the original call:
• Hold—Puts the first call on hold.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Confrn—Creates a conference call with all parties, including you. (Press
Confrn again after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.

Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features:
• Corporate Directory—A directory of corporate contacts that is set up and maintained by your
system administrator.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory comprises
the Personal Address Book (PAB) and Fast Dials.
– PAB is a directory of your personal contacts.
– Fast Dials allows you to assign codes to PAB entries for quick dialing.
– For more information, see “Customizing Your Phone on the Web” section on page 47.

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Using Call Logs and Directories

Using Corporate Directory on Your Phone


You can use a corporate directory to place calls to coworkers.

If you want to... Then...


Dial from a corporate 1. Press , and choose Directories > Corporate Directory (exact name can
directory (while not vary).
on another call) 2. User your keypad to enter a full or partial name and press Search.
3. To dial, select the listing, and go off-hook.
Dial from a corporate 1. Press , and choose Directories > Corporate Directory (exact name can
directory (while vary).
connected to another 2. User your keypad to enter a full or partial name, and press Search.
call)
3. Scroll to a listing and press Dial.
4. Choose one of the following to handle the original call:
• Hold—Puts the first call on hold.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Confrn—Creates a conference call with all parties, including you. (Press
Confrn again after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.

Tip
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 45
Accessing Voice Messages

To access voice messages, press , and select Messages.

Note Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message service.

If you want to... Then...


Set up and Do one of the following:
personalize your • Press Msgs and follow the voice instructions.
voice message
service • Press , select Messages, and follow the voice instructions.

See if you have a Look for:


new voice message • A steady red light on your handset. (This indicator can vary. See the
“Customizing Rings and Message Indicators” section on page 41.)
• An envelope icon on your phone screen.
Listen to your voice Do one of the following:
messages or access • Press Msgs and follow the voice instructions.
the voice messages
menu • Press , select Messages, and follow the voice instructions.

Send a call to your Press iDivert.


voice message The iDivert feature automatically transfers a call (including a ringing or held
system call) to your voice message system. Callers hear your voice message greeting
and can leave you a message.

46 OL-10007-01
Customizing Your Phone on the Web

Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CallManager User Options web pages, where you can control features, settings,
and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from
your User Options web pages.
This section describes how to access your User Options web pages and how to subscribe to phone
services. For more details about the features you can configure and the phone services to which you
can subscribe, refer to Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.

Logging In to the User Options Web Pages


Procedure

Step 1 Obtain a User Options URL, user ID, and default password from your system administrator.
Step 2 Open a web browser on your computer and enter the URL (provided by your system
administrator) and log on.
Step 3 From the general menu, select your device type (phone model) in the “Select a device”
drop-down list.
After you make your selection, a context-sensitive menu appears with options appropriate for
your phone.

Tips for Navigating the User Options Pages


• Select your device from the menu page to see all of your options.
• Click Update to apply and save your changes.
• Click Return to the Menu to get back to the context-sensitive menu.
• Click Log Off to exit the User pages.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 47
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. See the “Logging In to the User Options
Web Pages” section on page 47.
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as the Fast Dial service and a Personal Address Book
Refer to the following table for more information.

If you want to... Then do this after you log in...


Subscribe to a service 1. From the main menu, choose Configure your Cisco IP Phone Services.
2. Select a service from the “Available Services” drop-down list and click
Continue.
3. Enter more information upon request (such as a zip code or PIN, then
click Subscribe.
Change or end 1. From the main menu, choose Configure your Cisco IP Phone Services.
subscriptions 2. Click a service in the “Your Subscribed Services” panel.
3. Click Update after making changes, or click Unsubscribe.
Access a service on Press and choose Services on your phone.
your phone
Learn how to use Refer to Customizing Your Cisco IP Phone on the Web:
phone services http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

48 OL-10007-01
Understanding Additional Configuration Options

Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. This table provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you... Then... For more information...


Need to handle Ask your system administrator to Talk to your system administrator or
more calls on your configure your line to support more phone support team.
phone line calls.
Work with (or Consider using a shared line. See the “Using a Shared Line”
work as) an section on page 32.
administrative
assistant
Want to use one Request a shared line. This allows you to See the “Using a Shared Line”
extension for use one extension for your desk phone section on page 32.
several phones and lab phone, for example.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 49
If you... Then... For more information...
Share phones or Consider using: Ask your system administrator
office space with • Call Park to store and retrieve calls about these features and see the:
coworkers without using the transfer feature. • “Advanced Call Handling”
• Call Pickup to answer calls ringing section on page 30.
on another phone. • “Using a Shared Line” section
• A shared line to view or join on page 32.
co-workers’ calls. • “Using Cisco Extension
• Cisco Extension Mobility to apply Mobility” section on page 37.
your phone number and user profile
to a shared Cisco Unified IP Phone.
Want to Ask your system administrator about the See the “Using Cisco Extension
temporarily apply Cisco Extension Mobility service. Mobility” section on page 37.
your phone
number and
settings to a shared
Cisco Unified IP
Phone

50 OL-10007-01
Troubleshooting Your Phone

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.

Symptom Explanation
You cannot hear a dial One or more of the following factors might apply:
tone or complete a call • You must log into the Extension Mobility service.
• You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number.
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The softkey that you One or more of the following factors might apply:
want to use does not • You must press more to reveal additional softkeys.
appear
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Join fails Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically.
Barge fails and results You cannot barge an encrypted call if the phone you are using is not
in a fast busy tone configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You are disconnected You will be disconnected from a call that you have joined using Barge if the
from a call that you call is put on hold, transferred, or turned into a conference call.
joined using Barge
Cisco CallBack fails The other party might have call forwarding enabled.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 51
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.

If you are asked to... Then...


Access network Press and choose Settings > Network Configuration and select the
configuration data network configuration item that you want to view.
Access status data Press and choose Settings > Status and select the status item that you
want to view.
Access phone model Press and choose Settings > Model Information.
information
Access phone call and Press and choose Settings > Status > Call Statistics.
voice quality
information

Using the Quality Reporting Tool


Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT to submit information to your
system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes

52 OL-10007-01
Cisco One-Year Limited Hardware Warranty Terms

Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty


One (1) Year

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 53
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number


Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.

Company product purchased from


Company telephone number
Product model number
Product serial number
Maintenance contract number

54 OL-10007-01
Index

A call pickup 23, 31


call waiting 23
Abbreviated Dialing 22, 30 CallBack 22
answering calls 23 caller ID 18
Applications Menu button 18 call-handling
Applications menus, using 19 advanced 30
authenticated calls 35 basic 21
Auto Dial 21 calls
AutoAnswer 23 answering 23
compared to lines 19
B conference features for 27
ending 24
background image, customizing 42 forwarding 26
barge handling multiple 23
and privacy 34 holding and resuming 24
and shared lines 32 icons for 20
using 33 maximum per line 19
buttons, identifying 17 monitoring 38
multiple parties on 27
C multiple, switching between 24
parking 34
call forwarding 26 placing 21, 22
configuring on phone 26 prevent barging of 34
call logs prioritizing 36
dialing from 21 redirecting while ringing 31
erasing 43 reporting problems with 52
viewing and dialing from 43 secure 35
call park 23, 34

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 55
storing and retrieving 34 corporate 45
transferring 25 using on phone 43
using Join with 28 directory, dialing from 22
viewing 18, 25 documentation, accessing 2
cBarge
See also barge
E
using 33
Cisco Extension Mobility feature, using 23 encrypted calls 35
Cisco Unified IP Phone ending a call, options 24
connecting 13 Extension Mobility
documentation for 2 EM 37
feature configuration for 20 external devices, using 12
illustration 17
registering 15
F
securing handset rest 15
troubleshooting 51 FAC 51
Client Matter Code, see CMC features, availability of 20
CMC 51 Forced Authorization Code, see FAC
conference calls forwarding calls, options for 26
Meet-Me 27, 29
standard 27, 28
G
corporate directory
dialing from 22 group call pickup 31
dialing from web page 22 Group Listen 38
using on phone 45

H
D
handset
dialing options light strip 18
additional 22 securing in cradle 15
basic 21 using 38, 39
dialing, options for 21, 22 hands-free listening 38
directory hanging up, options for 24

56 OL-10007-01
headset M
connecting 15
performance 16 Malicious Call Identification, see MCID
hold MCID
and switching calls 24 Meet-Me conferences 27, 29
and transferring 25 menus, using 19
using 24 messages
hold button illustration 18 indicator for 41
listening to 46
missed calls, records of 43
I MLPP, using 36
monitoring a call 38
icons, for call states 20
multiple calls, handling 23, 25
iDivert
description of 46
transferring calls with 25 N
installing, Cisco Unified IP Phone 13
navigation button illustration 18

J
O
Join, using 27
off-hook dialing 21
on-hook dialing 21
K

keypad description 18 P

parking a call 23
L Personal Address Book, dialing from 22
phone lines, description of 19
lines
placed calls, records of 43
compared to calls 19
placing a call 21
description 19
placing calls, options for 21, 22
description of 19
pre-dial 21
number of calls supported on 19, 49
prioritizing calls 36
shared 32
privacy

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 57
and shared lines 32 speaker
using 34 answering calls with 23
using 24
speaker, using 38
Q
speed dial
QRT 52 configuring 30
Quality Reporting Tool 52 description of 30
using 22
suspicious calls, tracing 35
R
switching calls 24
received calls, records of 43
redial 21 T
remote-in-use icon for shared lines 32
resuming held calls 24 TAPS 15
ring tones, changing 41 Tool for Auto-Registered Phones Support 15
ringer transferring, options for 25
customizing 41 troubleshooting
indicator for 18 general 51
volume for 41 QRT 52

S U

safety warnings 3 using a headset 15


secure calls 35
security, for calls 35
V
settings, customizing 41
shared lines voice message indicator
and remote-in-use icon 32 description of 46
description of 32 voice messages, accessing 46
with barge 33 volume
with privacy 34 for handset, headset, or speaker 38, 39
softkey buttons, description of 18 for phone ringer 41
sound quality 16 volume button illustration 18

58 OL-10007-01
W

warnings, safety 3

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 59
60 OL-10007-01