June 2005

Vol. 2, Issue 6

In this Issue…
Top Story of the Month Bad Email Etiquette Customer Appreciation / Housewarming / Holiday Party update Refer Your Neighbor Program is going strong Spiritual Word of the Month Frustrating promises Customer of the Month - Joe Thompson Tips of the Month - Controlling what starts up with your computer Networking Events - New location for Leaders of East Cobb

Top Story of the Month
Life's Little E-mail Annoyances
Everybody does a lot of talking about the big e-mail annoyance: spam. Luckily, we have programs like SpamFighter (spamfighter.com) to help us with that problem. But what about all those little e-mail annoyances? They can add up to make the e-mail experience less pleasant than it used to be (and ought to be). And we have the growing sophistication of e-mail programs (which is in many ways a good thing) to thank for it. E-mail has come to be very important to me. I'm a professional salesman, and almost all of my work is conducted via e-mail. Without e-mail, I'd never get any work. That's how I communicate with potential customers and schedule appointments, and that's how my customers give me feedback. I also use e-mail to keep in touch with friends and family members, both those who are far away (like my best friend, who's in the government and moves around the world) and those who live only a few miles down the road. I use e-mail to communicate with my elected officials, from city hall on up. Whenever possible, I use e-mail to contact those with whom I do business: the cable company, the phone company, the electric company, and so forth. It's more efficient - I don't have the time or inclination to wade through eight levels of voice mail options and then wait on hold to talk on the phone to someone who frequently ends up not being able to do anything about the subject of my call. On numerous occasions, I've gotten positive responses by trying e-mail after being frustrated by a telephone conversation. I get over 100 e-mail messages on many days, hundreds of them from KCC customers (those are just the ones that make it through to my mailboxes - our spam filters catch literally thousands more). Maybe that's why I'm not very tolerant of anything that slows down or interferes with my ability to quickly process e-mail. Of course, one person's annoyance is another person's favorite feature. With that in mind, here are a few of my pet e-mail peeves: • I hate read receipt requests. Yeah, I know why you do it; with the entire


Holiday Party NOW
We will be having a customer appreciation party that will also be a holiday party and a housewarming party (Because we are moving) on Saturday, December 10th at 7pm. Location is to be determined (we don’t know where we are moving to yet!) Please stay tuned here in the coming months as we fill in the details.

Life's Little E-mail Annoyances (cont.)
spam filter out there, you never know whether your message made it to the recipient. And I don't have a problem with using it on truly important documents, but it annoys me when a person requests read receipts for everything (and read receipt requests on spam are particularly annoying). Maybe I don't want you to know exactly what time I read your message. My response should be enough of a read receipt for you. Please confine this to time-sensitive messages that will result in a financial loss or other disastrous consequences if your mail doesn't get read. • Speaking of important mail, another feature that's way overused is the "Urgent" flag. Some e-mails truly are urgent (and it can be annoying when the sender invariably doesn't flag those). But most of the messages that I get with the "Urgent" flag are basically requests (or demands) for free work (i.e., three pages of "this is how my network is set up and this is the problem and I need to know what to do by tomorrow morning). I troubleshoot readers' problems here in the newsletter. I don't do private network consulting via email for free. • Then there's HTML mail, which is a great way to send relevant embedded photos, diagrams, etc. And I have a high bandwidth connection, so I don't mind a nice background or a pretty font. What I don't like is singing, dancing, flashing e-mail that screams for attention. It gets my attention, all right, but not in a good way. And I'm not crazy about its low-tech variant, typing the message in all caps, either. • People who don't know how to use a subject line shouldn't be using e-mail. Messages with blank subject lines go right into my Spam folder. Sorry, but if you can't bother to give me a hint as to what it's about without making me preview or open it, it can't be all that important. On the other hand, I also hate the habit some people have of putting the entire message in the subject line and leaving the body of the message blank. And please, if the message is part of a long correspondence thread and the subject has changed, change the subject line. • Don't send Web links without some explanation of what the site is about. I have a dear friend who has a not-so-dear habit of sending messages labeled "take a look at this" or something equally vague, with nothing in the body but a link. I'm probably not going to click on it; I have no incentive to do so since I haven't a clue what it pertains to.

Spiritual Word of the Month
Frustrating Promises
Read: Psalm 37:1-24 Delight yourself also in the Lord, and He shall give you the desires of your heart. —Psalm 37:4 Bible In One Year: Psalm 133-135
Do any Bible promises frustrate you? Some people say that Psalm 37:4 is a guarantee that you'll get whatever you want—a spouse, a job, money. This has made me wonder at times, Why don't I have what I want? When a promise frustrates us because it seems that God is not fulfilling it, maybe it's because we don't understand what the verse really means. Here are three suggestions to help, using Psalm 37 as an example:

Consider the context. Psalm 37 is telling us not to worry or be envious of the wicked. Our focus is not to be on

what they have, nor on what they seem to be getting away with (vv.12-13). Instead, we are commanded to trust and delight in the Lord (vv.3-4).

Spiritual Word...(cont.)
Consider other verses. We're taught in 1 John 5:14
that our requests need to be according to God's will for us. Other Scriptures on the same topic can give us a balance.

Customer of the Month
This month we would like to congratulate JOE THOMPSON as the June KCC Customer of the month!

Consult a Bible commentary. In The Treasury of

David, C. H. Spurgeon says this about verse 4: "[Those] who delight in God desire or ask for nothing but what will please God." Doing a little deeper study can help us understand frustrating Bible verses like this one.

As we learn to delight in the Lord, His desires will become our own and He will grant them. —Anne

Standing on the promises that cannot fail, When the howling storms of doubt and fear assail, By the living Word of God I shall prevail, Standing on the promises of God. —Carter You can't break God's promises by leaning on them. FOR FURTHER STUDY How Does God Keep His Promises?

Joe is an excellent financial advisor for Waddell and Reed, one of the top companies in the world in handing your finances. He will help you build a nest egg that will make you a millionaire. For example, If a teenager at age 15 saves $2000 a summer for 4 years then puts that $8000 away in an IRA with 8% interest, by the time he is 59 he would have saved 1 million dollars for their retirement!

Joe Thompson Waddell and Reed 4751 Best Road Suite 200 Atlanta, GA 30337 (404) 766-0725 x114 Joseph@wradvisors.com http://www.joseph.wradvisors.com

The Refer Your Neighbor Program continues…
The 15% coupons WILL have a 60 day window to be redeemed from the date you earn it so don’t let them go to waste. If you enjoy our service then tell your neighbor. And this time you will be rewarded for it. (Hint…I wont verify if they are your next door neighbors or not!). To sign up for this great referral program, just send an email to info@kccatlanta.com with the subject RNP. Include your address so we can mail you the coupons so you can get started. So far, customers have saved over $500 in service calls by using this program! We are continuing a great promotion to help spread the word of great KCC service. This only requires you to talk to 2 people- your neighbor on your left…and your neighbor on your right. If you choose to participate in the program, you will receive 2 FREE ANALYSIS coupons to be given to each neighbor. These coupons will have no expiration date so you don’t have to rush them to use them. When they do redeem them, your name should be on the coupon as validation. That means you will receive a coupon yourself for 15% off your next service call! If you do the math you can receive up to 30% off your next service calls.

Tips of the Month

Networking Events
North Fulton Business Association Date: Every 1st and 3rd Tuesday Time: 12:00PM - 1:15PM EST
Would you like to be a member of the Greater North Fulton Chamber of Commerce but cant afford the $350 yearly dues? Well if you become a member of this group, you will be allowed to attend any chamber event AT THE MEMBERS RATE! We meet every other Tuesday at Logan’s Roadhouse on Mansell Rd. If you take GA-400 North to Exit 8, make a left at the light, then go through 2 lights, and the next light (Duke Dr), make a quick u-turn and the restaurant will be on your right. Their physical address is 1655 Mansell Road, Alpharetta, GA 30004. Please arrive at 11: 45 to order as we begin promptly at noon. Please call Jeff Hix at 678-358-7420 for more information.

How to Use the MSCONFIG Tool
On the web site, we told you how to manually edit your boot.ini file to get rid of thestartup logo (splash screen). Several readers reminded us that there is an easierway: use the system configuration tool (MSCONFIG). This utility makes it easy to do many tasks that previously required editing system files or the registry. Here's how to use it:

Leaders of East Cobb Luncheon Date: Every Wednesday Time: 12:00PM – 1:30PM EST
In this group, you will have the opportunity to have a fine cuisine at Chicago’s 4401 Shallowford Rd (the corner of Shallowford and Johnson Ferry) Roswell, GA 30075 [770-993-7464]. You can fellowship with some of Cobb County’s top entrepreneurs and share referrals with them. You can order off the menu of these very diverse meals as well. There are two 10 minute speakers each week plus an opportunity to talk about your services in a total of 90 seconds. For information on attending this even, call Karen Vining at (770) 971-9141.

1. Click Start > Run. 2. In the Run box, type msconfig 3. The graphical utility will open and you'll see six tabs: General, System.ini, Win.ini, Boot.ini, Services, and Startup. Click the Boot.ini tab. 4. In the Boot Options section, you can enable any of the valid switches. Click to check the box labeled /noguiboot. 5. Click OK. Here's what the other listed switches do: • /Safeboot: starts the computer in Safe Mode. • /Bootlog: Creates a log file of the startup process that is saved to the disk as NTBTLOG.TXT in the system root folder (usually WINDOWS). • /Basevideo: starts the computer with the standard VGA driver. This is great if you installed a new video card driver that doesn't work. • /SOS: Displays each driver name as it's loaded. Great for troubleshooting startup problems caused by drivers.

Leads Club - Sandy Springs Luncheon Date: Every Thursday Time: 12:00PM - 1:15PM EST


We meet every Thursday at Hunan Garden Chinese Restaurant in Sandy Springs. Hunan Garden is located in the Centre Court shopping center on the northwest corner of the Sandy Springs Circle and Hammond Rd intersection. Take I-285 to Exit 25 (Roswell Rd North) Go .4 mile to Hammond Dr. Make a left. Make a right at the next light which is Sandy Springs Circle. Centre Court is where the restaurant is on your left.. Please arrive at 11: 45 to order as we begin promptly at noon. Lunch is ordered off their great menu.