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Q.1 An operating system is severely damaged.

All data on the partition needs to be deleted, and all


application software must be reinstalled. Which installation method should be used to correct the
problem?

clean install

upgrade

multi-boot

virtualization

Q.2 Which two statements should be included in a pre-installation checklist when upgrading an
operating system? (Choose two.)

Verify that the hardware resources have multiple partitions.

Verify that the hardware resources meet or exceed the published minimum requirements.

Complete a full backup of all important files and data.

Overwrite any data currently contained on the drive to remove all contents.

Verify that the hardware resources are certified to work with the existing operating system
prior to upgrading.

Q.3 Which three pieces of information must be specified on a computer to allow that computer to
send and receive information across networks? (Choose three.)

closest server

operating system

IP addrese

subnet mask

default gateway
network card driver

Q.4 Which two items must be unique to each computer and cannot be duplicated on a network?
(Choose two.)

partition

file system

computer name

IP address

operating system

Q.5 Which method of interacting with an operating system involves typing commands at a
command prompt?

CLI

GUI

redirector

kernel translator

Q.6 What are three characteristics of an operating system that is released under the GPL (GNU
Public License)? (Choose three.)

full access to source code

software often available free

structured development cycle

can be expensive to purchase

limits what end-user can do with code


support normally user-based and often free

Q.7 What is the purpose of a default gateway?

physically connects a computer to a network

provides a permanent address to a computer

identifies the network to which a computer is connected

identifies the logical address of a networked computer and uniquely identifies it to the rest of
the network

identifies the device that allows local network computers to communicate with devices on
other networks

Q.8 Which two statements are true about drive partitions? (Choose two.)

Partitions are necessary in multi-boot installations.

A hard drive can be divided into an operating system partition and a data partition.

User data is never overwritten when a drive is partitioned.

A disk partition is a defined section of an operating system.

Each partition requires a different file system type

Q.9 What occurs when computers are configured to receive their network configurations
dynamically?

Each computer receives a permanent IP address.

A network administrator enters information on each computer.

Each computer requests configuration information from a server.

An NIC automatically provides configuration information to the computer and stores that
configuration information.

Q.10 What are two ways that a user can interact with an operating system shell? (Choose two.)

CLI

OS

GUI

NIC

kernel

Q.11 Which three resource specifications are given by the manufacturer to ensure that an
operating system performs as designed? (Choose three.)

required hard disk space

type of accelerated graphics card

recommended amount of RAM

printer requirements

processor type and speed

type of keyboard

Q.12 The Lesson TaskMaster application from ChalkBoard has a problem. Every time the software
is installed and loaded on a Windows XP-based Dell computer, and the moment something is typed
followed by a tab, two tabs are inserted instead of one. What would be the best solution to this
problem?

Uninstall and then reinstall Lesson TaskMaster.

Download, install, and apply a patch from Dell.

Download, install, and apply a patch from Microsoft.


Download, install, and apply a patch from ChalkBoard.

Q.13 What Explorer menu option is used to determine the Windows XP version installed on a
computer?

Edit

Help

View

Tools

Favorites

Q.14 Which Windows XP Automatic Update option allows you to select the time when a Windows
update is executed?

Automatic (recommended).

Install updates from the Windows Update web site.

Notify me but don’t automatically download or install them.

Download updates for me, but let me choose when to install them.

Q.15 What two items are available from the About Windows option through the Windows Explorer
Help menu? (Choose two.)

a list of troubleshooting links

the end-user license agreement

a list of installed hardware devices

the date of the last Windows update

the operating system version number


a list of terms with links to definitions

Q.16 Which operating system patch installation method is used when a user is notified of a security
update for remotely accessing a computer, but wishes not to install this patch?

manual

automatic

semi-automatic

prompt for permission

Q.17 Which statement is true about installing an operating system on computers in a networked
environment?

The computer name must be unique for all computers on the same network.

The operating system must be the same on all computers on the same network.

The amount of installed RAM must be the same on all computers on the same network.

The operating system must have the latest patch applied during the installation or it will not
participate in the network.

Q.18 Windows XP has a known problem with specific Intel processors. What is the best course of
action to take in this situation?

Power off the computer and reinstall the CPU.

Delete Windows XP and perform a clean install.

Reinstall Windows XP to the same hard drive partition.

Reinstall Windows XP to a different hard drive partition.

Download and install the Windows patch that fixes this problem.
Replace the Intel processor with one that is approved by Microsoft.

Q.19 Which Windows file system is more likely to be used in a business environment?

ext2

ext3

NTFS

FAT16

FAT32

Q.20 You must select an operating system for the faculty at a college. All of the questions below
would be logical for you to ask except one. Determine the illogical question.

How much does the operating system cost and does the college have funding?

Is the technical support staff at the college able to support the operating systems being
considered?

Do the operating systems being considered have the ability to support the ports available on
the faculty computers?

What types of applications do the faculty use and are they compatible with the operating
systems being considered?