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Company Profile

Innovation | Passion | Performance | Success

About us
The experience in providing B2B solutions is certified by
TotalSoft is one of the leading software companies in over 1,500 private and public sector customers in 25
Romania having an excellent reputation and a countries including USA, Germany, UK, Italy, France,
consolidated position on the domestic and Qatar, United Arab Emirates, Bulgaria, Poland, Greece,
international software markets. Serbia and Spain.

TotalSoft’s headquarter is located in Romania, while Regionally, TotalSoft is the shaper and main promoter of
the company’s subsidiaries are in Greece, Bulgaria, the Project Manager profession, already having trained
Serbia and Qatar. The company’s strategy in the more than 5,000 internationally certified professionals. The
medium term includes expanding its international company has its own software suite, namely Charisma
presence by opening subsidiaries in Western Europe Business Suite, including integrated systems that are
also. The company has 16 years of experience in IT widely known at regional and even global level.
software development and a team of 380 specialists
In addition to the owned solutions, TotalSoft has
with an excellent background in IT&C.
successfully accomplished software development projects
such as utilities billing management, real estate sites
No. of employees generator, mobile applications, eProcurement portals,
marketing research portals, logistics operations
management and so on.

TotalSoft is also implementing 3rd party solutions from

Oracle such as Primavera Management & Risk
350 Management tools and Hyperion, as well as from
Microsoft - Microsoft Dynamics and SharePoint.
TotalSoft has strategic partnerships with key technology
providers, holding statuses such as Microsoft Gold
240 Certified Partner, Oracle Gold Partner and IBM Business

The solutions provided by TotalSoft comply with the

highest quality standards, the company being certified
with ISO 9001:2001, ISO 14001, ISO 18001 and ISO

2006 2007 2008 2009 2010

Turnover evolution
(milion Euro)


According to the
Ministry of Finance, 8,69
TotalSoft was
one of the most profitable 5,93
IT companies in Romania
in 2009.
The turnover has increased 2,97
steadily in the last 8 years,
exceeding 22 million Euro
in 2010.
2003 2004 2005 2006 2007 2008 2009 2010
Market position

One of the world top 10 Charisma ERP is one of the most powerful regional ERP
providers of software solutions systems adopted by multinational companies in Austria, Italy,
for the leasing industry, Greece, Bulgaria, Poland, Hungary, Czech Republic, Serbia,
according to KPMG. Ukraine, Russia, Albania, Senegal and Republic of Moldova.

In Romania, over 400 domestic companies and 60

The ERP market leader in
multinational groups, whose aggregate turnover exceeds 20%
Romania, according to Pierre
of the country’s GDP, are currently managing their businesses
Audoin Consultants survey in
with Charisma ERP.

Owns the most popular solution Charisma HCM manages the wages for over 10% of the total
for payroll and personnel workforce in Romania and is succesfuly used in over 400
administration in Romania. companies.

TotalSoft has a confortable lead in the payroll outsourcing

segment on the Romanian market with over 25% market

TotalSoft is a leading provider of The medical business management solutions developed by

software for the medical field in TotalSoft have been adopted in many medical centers in
Eastern Europe and also the Eastern Europe and the U.S.
market leader in Romania.
TotalSoft has a strong expertise in the hospitals, laboratories,
clinics and pharmacy chains field, through Charisma Medical
Software being handled over 1.5 million patients for which 2
million medical analysis requests are processed annually.

The first 4 health care companies and 4 of the top 5

pharmaceutical distribution companies in Romania are
currently using Charisma Medical Software.

Has created the largest From 2002 until now, through the website
application of e-procurement in were awarded 1.500.000 auctions, totalling over 7 billion
Europe. Euros.

Owns over 90% of project In Romania, the company has a portfolio of over 600
management solutions market in customers and 16 years of experience in implementing
Romania. Primavera and is authorized to provide international consulting
services, training, implementation and technical support for all
Primavera products range.

One of the active software The company has moved from outsourcing to complex
exporters in Romania. services and implementation of original and proprietary
solutions in over 20 countries including USA, UK,
Netherlands, Germany, France, Austria or Switzerland.
TotalSoft products

Charisma Business Suite

includes the following
business solutions:

Charisma ERP is an integrated “Raiffeisen-TotalSoft relationship has already been employed for several years
information system for companies and is marked by the implementation of the Charisma solution in several
resource management, designed to countries in the region. The partnership is evolving; in 2010 we began
optimize and streamline internal implementing the core-leasing system for other four subsidiaries: Russia,
business processes in Slovakia, Czech Republic and Hungary. Charisma ERP best suited our business
manufacturing, retail and model with different levels of development for each branch in hand (with activity
distribution, financial and non- on more or less mature markets and different addressing approaches based on
financial services, utilities and public leasing types offered and target market), responded to our business needs and
administration fields. enabled us to achieve our objectives. After more than four years of joint projects
we have always found the necessary resources to overcome challenges and
learn from every experience. We have a very strong partnership that goes into
the right direction.”

Raiffeisen Leasing International

Marc Breit, Operations/IT& Projects Coordinator

Charisma HCM is the most powerful ”Our cooperation with TotalSoft dates back to 2005 when we started the
human resource management implementation of Charisma HCM solution with aim to redesign the Payroll
product tailored to the Romanian processes and organizational responsibilities in line with PMI norms. In the last
legislation, which covers critical five years we have worked successfully with Total Soft in order to fully adapt
areas of payroll and personnel Charisma to our needs. Today, Charisma serves as the single touch point for all
administration and strategic areas of the information that we use on a daily basis within the company to complete
investment in human capital payroll related activities. Charisma is a very flexible and reliable tool, easy to use,
development. with appropriate segregation of duties in Payroll data entry and proper Payroll
data confidentiality & security level, providing to the Payroll department the
necessary power and agility to meet their business needs.”

Philip Morris d.o.o. Belgrade

Aleksandra Stojkovic, IS Department, PM Serbia

Office Automation
Charisma Office Automation is dedicated especially to service providers; it simplifies the projects tracking, streamlines the
resources involved in their execution and maximizes revenues associated with contracts signed.

Document Management
The integrated solution provides support for the company's document management.
Medical Software
Charisma Medical Software full suite “Medicover and TotalSoft have a long history of cooperation. This began in 1994
of integrated software solutions is when TotalSoft developt an IT solution for Medicover Romania. We invited
designed and developed to optimize TotalSoft to submit a tender in competition with a number of suplies from Central
all processes, operational activities and Eastern Europe. Colaboration between TotalSoft and Medicover went very
and financial flows specific to well and in 2003 the new corporate information system was successful
hospitals, clinics, pharmacies and implemented in Poland. “
medical laboratories.
Medicover Poland
Anthony Cameron, IT Manager

Charisma Analyzer is an advanced „Charisma has offered us a much clearer perspective over the distribution
analytical processing solution for activity, especially over the delivery of products, but also a much better credit
performance indicators, which control in what concerns our distribution partners. Practically, the application has
allows getting detailed reports and helped us identify and eliminate weak points in our activity.”
dashboards in a graphically intuitive
manner, based on any performance Agroalim Distribution, a Smithfield Foods company.
indicators required to support Bogdan Grama, General Manager
strategic decisions.

The customer debt collection “The collaboration between Deutsche Leasing and TotalSoft started in 2008 as a
solution manages repossession and result of a complex process of assessment of the available information solutions,
legal processes, as well as any on both the internal and the external market. The scalability and flexibility of the
remarketing activity such as Charisma ERP solution to be adapted to the specific requirements of local
reselling, renting and refinancing. markets and also the result of the implementation in Romania (2008) determined
for the same software platform to be adopted also by the subsidiaries from
Bulgaria (2009) and Austria (2010). The complex experience acquired after 3
years of close cooperation, confirmed by 3 implementations successfully
completed, makes us look with confidence the evolution of the partnership
concluded with TotalSoft.”

Deutsche Leasing
Georg Hansjürgens, Area Manager SEE
Cost Control
The solution is designed to optimize The product simplifies and optimizes the procurement processes in UniCredit
the procurement flows, from budget Tiriac Bank, from the procurement budget structure, expenditure management
structuring, expense requests applications, management and development of relations with suppliers,
management, supplier relationship auctions, suppliers selection up to the contracts deployment follow-up.
management and development, up
to tracking contracts with suppliers
and conclude them under the best
eBusiness Suite
The solution provides on-line applications such eOrders, eShop, eMarketing, ePayment Approval, eExpense Report and Self
Service (eCare).

mBusiness Suite
Includes applications accessible from mobile devices (iPad) such as the business intelligence solution Charisma Analyzer or the
performance indicators reporting solution Charisma Cell Monitor.

Primavera is the world leader in ”We chose TotalSoft as Primavera solution provider for the construction of the
project and portfolio management largest refinery in the Middle East - Jubail Refinery. The partnership with TotalSoft
solutions, having over 25 years covered both the necessary number of users in our subsidiaries around the
experience in the international world, and the needed 24/24 support. Given that our worldwide subsidiaries
market. Primavera is currently operate on different time zones, the technical support provided by TotalSoft was
implemented in over 76,000 a prerequisite in choosing the company as our partner.”
companies in over 80 countries with
about 500,000 users. Saudi Aramco Total Refining and Petrochemical Company,
Saudi Arabia.
In over 16 years of experience on
Daniel Florescu, Planning Engineer
the Romanian market, TotalSoft has
confirmed its value in project
management by complex
implementations reaching the
performance of being elected for 11
years in a row in President
Primavera Club. In fact, only seven
other companies at worldwide level
have succeeded to enter the very
exclusive circle of President Club

TotalSoft is an Oracle partner for

Primavera products, the re-
engineering author of 5000 Petrom
probes and the promoter of the
project management concept in

Starting with 2010, after signing a

contract with SAUDI ARAMCO
TOTAL Refining and Petrochemical
Company, Saudi Arabia, TotalSoft is
participating in the world’s largest
project at the moment - Jubail
Microsoft CRM & SharePoint
Microsoft CRM is a solution designed for evaluating
the effectiveness of sales teams and marketing
investments necessary for the adoption and
development of customer-oriented processes and
practices for customer relationship management.

Microsoft SharePoint is a collaborative software

solution, which helps sharing information with others,
managing documents from start to finish, and
publishing reports to help everyone make better

Our products serve customers

in the following areas:
Distribution & Retail
Financial Banking &

Constructions &


Public Sector




Charisma ERP

Charisma HCM
Charisma Analyzer

Charisma Office Automation

Charisma Document Management

Charisma Cost Control

Charisma Collection

Charisma Medical Software

Charisma eBusiness Suite

Charisma mBusiness Suite


Microsoft Business Applications

TotalSoft services

Our 16 years of experience have led to the
Infrastructure, maintenance
improvement of software development methodologies,
based on the expertise in project management and the
and technical support
assimilation of best practices at international level.
Thus, we launched a new concept which is called The services offered by our team of specialists cover a
Project Management Office. wide range, namely:
n Hardware and software maintenance
The methodology based on the principles of Rational n Hardware infrastructure projection and
Unified Process and Primavera software management implementation
tools, has increased our capacity and quality of n Complete communication services
developing and implementing complex projects. These n Projection and execution of access control – video
capabilities have allowed the accomplishment of major surveillance systems
projects for the Romanian Government and leading n Information security services
companies both in Romania and abroad.
“The OCR system implemented by TotalSoft at Damen
The numerous nominations and awards obtained at Galati Shipyards is a solution for the automatic
exhibitions reward the achievements of our software recognition of numbers of motor vehicle license plates.
development department, consisting of over 100 The system addresses the monitoring process of the
professionals with an excellent academic experience. 2000 vehicles entering and leaving the site, being also
Technical skills able to take place and clock the drivers. Under good
weather conditions there was recognition of 99%, with
Java Developments, .NET, MS SQL, Oracle, DB2, a recognition time of two seconds.”
Websphere, JBoss, BEA WebLogic, SharePoint,
Alfresco, EMC, BI, Data-mining Damen Galati Shipyards
George Prisecaru, IT Manager

Project management Project management

training consultancy
We offer a wide range of project management courses The professional consulting services in project
for specialists from various activity fields. Our courses management that we offer fit perfectly into the overall
give you an easy way to successfully realize your category management solutions, providing a fast and
projects. Instructors are specially selected for their efficient management of all investment projects in
teaching skills. Their closeness to the practical side infrastructure, banking, governmental or other nature.
successfully combines with the desire to share their
knowledge and experience, all resulting in performance Project management requires a comprehensive global
training. They initiate a dynamic learning system approach across companies and a detailed
through real case studies and team exercises. During understanding of all aspects that affect the project
the course, the instructors will teach you how to apply deployment. Our specialists are trained in project
project management principles and techniques in real management courses in USA, Austria and England,
situations, by using the Primavera Project Planner, the having an extensive experience in this field. The
most common and effective project management professionalism of the team is certified by their
system in Romania. acceptance as members of the most prestigious
international authority in the field, namely the Project
Management Institute.
TotalSoft projects

Due to our previously successes recorded in various

business verticals, a large number of projects are
recommending TotalSoft as a trusted and deeply
experienced information technology provider. Among

Public Administration: Ministry of National Defense,

Ministry of Interior, Ministry of Development, Ministry
of Finance, Special Telecommunications Service,
Romanian Chamber of Commerce, National School of
Clerks, Public Works and Housing;

Oil & Gas: ARAMCO, Petrom-OMV, Rompetrol,

Petrotel-LukOIL, Armax Gas, RomGaz, Steaua
Romana, TransGaz;

Telecom: Nokia, Orange, Alcatel, Romtelecom,


Shipyards & engineering: Damen Galati Shipyards,

Aker Braila Shipyards, ISPE, Icepronav,
EnergoNuclear, Ludan Engineering, Washington

FMGC & Retail: Carrefour, Mega Image, Mic.Ro,

Auchan, Massimo Dutti, Germanos, Plus Discount,
Gima, Miniblu, Optiblu, Proton Technologies,
Mladinska, Genco, Arsis Trading ;

Financial: BMW, General Electric, Raiffeisen Leasing

International, Deutsche Leasing, Volvo Leasing, BRD
Societe Generale;

Distribution: Henkel, DawBenta, Dohler, L’Oreal,

British American Tobacco, Berlin Chemie, Strauss;

Medical: Medicover, Oncology Hospital, Euroclinic

Hospital, GlaxoSmithKline, A&D Pharma, Sensiblu,
Fildas, Hermes, LaborMed, Biofarm, Centrofarm,
Isitek, Medissimo;

Constructions: Bog’Art, Impact, Baumeister, ICCO

Group, Bechtel, Sedesa, HILL International Overseas,
Daw Benta, Diekat Construct, Ozer, Lena Eurometal
Construct, Fergus Construct;

Services: JW Bucharest Marriott Grand Hotel, Hotel

Radisson Blu Hotel, Athene Palace Hilton, Accenture,
Bosh Communication Center, Erricsson;

Manufacturing: Petrotel LukOil, Tnuva, Cadbury,

Dacia-Renault, Philip Morris, Campofrio, Arctic.
© TotalSoft 2011

TotalSoft Headquarters TotalSoft Greece TotalSoft Bulgaria TotalSoft Qatar

Global City Business Park 64 Vas. Sofias, 115 28 11 Maria Louisa Blvd, Commercial Bank Plaza,
10 Bucharest - Nord Street Athens, Greece Sofia, Bulgaria West Bay, Level 15
Building O2, 8th Floor, P: +30 210 72 00 084 P: +359 2 9239 564 P.O Box 200348, Doha, Qatar
F: +30 210 7253 511 F: +359 2 9239 560 P: +974 44 52 83 97
077190, Bucharest-Ilfov, Romania
P: +4021 335 17 09 E: F: +40 21 335 1712
F: +4021 335 17 12 W: W: E:
E: W: W:
W: W: