TWENTY

COMMERCE TRENDS FOR 2020

PRESENTED BY: +
 1 Experiential

THE NEW ERA

OF COMMERCE 2 Social

3
Data will drive content, product
innovation, and future access to
goods and services. There are
Curated
four keys to the future of retail:

4 Frictionless
JOE KRAUS ” The 20th Century mass
Vc & Internet Entrepreneur

production world was

about dozens of markets
of millions of people.

The 21st Century is all

about millions of markets
of dozens of people.”
 MANDATES FOR BUSINESS IN 2020

SECTION SECTION SECTION SECTION SECTION

1
CONNECTED
2
WELL,
3
DISRUPTING
4
HIGH TECH/
5EASY
COMMERCE WELL, WELL THE DISRUPTERS HIGH TOUCH DOES IT
SECTION

CONNECTED
COMMERCE
1. Unified Commerce

2. Personalization

3. V + V (Voice + Visual)

4. Shift to Replenishment Shopping

SECTION 1 TREND 1

CONNECTED Unified Commerce

COMMERCE

Walmart Nike Predictive Analytics MediaMarkt

SECTION 1 TREND 2

CONNECTED Personalization
COMMERCE

Eloquii Google Search Shopping Ads Starbucks Rewards

SECTION 1 TREND 3

CONNECTED V + V (Voice + Visual)

COMMERCE

Google Nest Hub Pinterest Visual Search Samsung Family Hub Refrigerator
SECTION 1 TREND 4

CONNECTED Shift To Replenishment

COMMERCE Shopping

Kroger Start My Cart Basic Man Care/of Vitamins

SECTION

WELL, WELL, WELL

5. Health and Wellness Everywhere

6. Extending Fitness Communities

7. Linking the store to product authenticity,

quality sourcing and food safety

8. The Voice of Brands as Personal

Health Advocates
SECTION 2 TREND 5

WELL, WELL, WELL Health & Wellness Everywhere

Equinox Hudson Yards Quip Toothbrushes + Showfields Goop Nashville

 SECTION 2 TREND 6

WELL, WELL, WELL Extending Fitness

Communities

New Balance + Westin Hotels Lululemon In-store Yoga R-GOL Poland

SECTION 2 TREND 7

WELL, WELL, WELL Linking The Store To Product Authenticity,

Quality Sourcing And Food Safety

Fishpeople Seafood Fresh Hippo Digital Food Safety Digital Watermark Packaging
SECTION 2 TREND 8

WELL, WELL, WELL The Voice Of Brands As

Personal Health Advocates

Colgate Nike Run Club Amazon Alexa Fitness Skills

SECTION

DISRUPTING
THE DISRUPTERS
9. New Service Concepts

10.Partnering with Competitors

11.Multifunctional Store

12.Rethinking Convenience
SECTION 3 TREND 9

DISRUPTING New Service Concepts

THE DISRUPTERS

Nordstrom Local IKEA Planning Center Best Buy Geek Squad

SECTION 3 TREND 10

DISRUPTING Partnering With Competitors

THE DISRUPTERS

Walgreens + Kroger Rent the Runway + Nordstrom Hotel Honduras Maya Hotelbnb
SECTION 3 TREND 11

DISRUPTING Multifunctional Store

THE DISRUPTERS

Allbirds Sephora Crate & Barrel’s The Table

SECTION 3 TREND 12

DISRUPTING Rethinking Convenience

THE DISRUPTERS

Target Tesco Walmart

SECTION

HIGH TECH/
HIGH TOUCH
13. Linking Retail and Culinary Experiences

14. Physical Retail as an Experience Hub for Brands

15. Gamification of Retail

16. 3-D Printing Integrated into Retail

 SECTION 4 TREND 13

HIGH TECH/ Linking Retail And

HIGH TOUCH Culinary Experiences

Bosch + Chefling Connected Fridge Bombay Sapphire Milk Bar In-Store Baking Classes
SECTION 4 TREND 14

HIGH TECH/ Physical Retail as an

HIGH TOUCH Experience Hub for Brands

Bon Prix Germany Candle Power Popup B8ta

SECTION 4 TREND 15

HIGH TECH/ Gamification of Retail

HIGH TOUCH

HiPanda Alibaba 11:11 Google Donut Popup

SECTION 4 TREND 16

HIGH TECH/ 3-D Printing Integrated

HIGH TOUCH into Retail

Adidas Knit for You Doob 3D Model Janne Kyttanen + Cubify

SECTION

EASY DOES IT
17. Delivery on Demand

18. Autonomous Retail

19. Contextual Recognition

20. Data Driven Platform

SECTION 5 TREND 17

EASY DOES IT Delivery On Demand

Nuro Delivery Sainsbury’s SmartShop Twitch Wing Calculator

SECTION 5 TREND 18

EASY DOES IT Autonomous Retail

Amazon Go Wheelys 24/7 Zaitt Brazil

SECTION 5 TREND 19

EASY DOES IT Contextual Recognition

Small Genie Smart Mirror 7Fresh Instagram Checkout

SECTION 5 TREND 20

EASY DOES IT Data Driven Platform

Amazon Alibaba Tesco

RETAIL IS BEING REIMAGINED
Experiential Social Curated Frictionless
 SECTION SECTION SECTION SECTION SECTION

1
CONNECTED
2
WELL,
3
DISRUPTING
4
HIGH TECH/
5
EASY
COMMERCE WELL, WELL THE DISRUPTERS HIGH TOUCH DOES IT

1. Unified Commerce 5. Health & Wellness Everywhere
2. Personalization 6. Extending Fitness Communities
3. V + V (Voice + Visual) 7. Linking the store to product
authenticity, quality sourcing
4. Shift to Replenishment
& food safety
Shopping
8. The Voice of Brands as
Personal Health Advocates
9. New Service Concepts
10. Partnering with Competitors
11. Multifunctional Store
12. Rethinking Convenience
13. Linking Retail and 17. Delivery on Demand
Culinary Experiences
18. Autonomous Retail
14. Physical Retail as an
19. Contextual Recognition
Experience Hub for Brands
20. Data Driven Platform
15. Gamification of Retail
16. 3-D Printing Integrated
into Retail
THANK YOU

PRESENTED BY: +