goals. • Conflict on teams is inevitable. • Although very few people go looking for conflict. or values. but learning how to manage conflicts can decrease the odds of nonproductive escalation. • Conflict might escalate and lead to nonproductive results. beliefs. ideas. self- . or conflict can be beneficially resolved and lead to quality final products. however. values. beliefs. the results of conflict are not predetermined. • Conflict management is the principle that all conflicts cannot necessarily be resolved. conflict results because of miscommunication between people with regard to their needs. Therefore. • Conflict management involves acquiring skills related to conflict resolution. learning to manage conflict is integral to a highperformance team.INTRODUCTION • Conflict may be defined as a struggle or contest between people with opposing needs. more often than not. ideas. or goals.

or fear. and establishing a structure for management of conflict in your environment. discord. hurt. or values are different. problem solving. Conflict management is the practice of identifying and handling conflict in a sensible. or ethical ideals. goals.awareness about conflict modes. fair. and negotiating with a focus on interests. contest of opposing forces. wants. "Conflict" and "Conflict Management" Conflict: A battle. antagonism existing between primitive desires and instincts and moral. Conflict is almost always accompanied by feelings of anger. Conflict occurs when two or more people oppose one another because their needs. anxiety. conflict communication skills. frustration. religious. Conflict management requires such skills as effective communicating. and efficient manner. .

etc) different attitudes. values or perceptions disagreements about needs. facilities. goals.Common causes of conflict Causes or sources of organizational conflict can be many and varied. The most common causes are the following: • • • • • • • scarcity of resources (finance. priorities and interests poor communication poor or inadequate organizational structure lack of teamwork lack of clarity in roles and responsibilities . equipment.

ambitions. Conflict between groups of people • Whenever people form groups.Conflict between individual • People have differing styles of communication. political or religious views and different cultural backgrounds. they tend to emphasize the things that make their . the possibility of these differences leading to conflict between individuals is always there. • In our diverse society. and we must be alert to preventing and resolving situations where conflict arises.

religion and the workplace and can sometimes change from healthy competition to destructive conflict. • This happens in the fields of sport. culture. .group "better than" or "different from" other groups. Conflict within a group of people • Even within one organization or team. • All leaders and members of the organization need to be alert to group dynamics that can spill over into conflict. conflict can arise from the individual differences or ambitions mentioned earlier. or from rivalry between sub-groups or factions.

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