Automotive Trades

WORKBOOK

Contents
Orientation 9
Overview 11 Occupations 17 The Workplace 27 Workplace Law in Ontario 35 Certification, Training, and Experience 47

Terminology 55
Terminology for Tools and Auto Parts 57 Occupational Terminology 65 Communication in the Workplace 73 Communication in the Community 83 Personal Plan 91 Glossary 97

Acknowledgements The Steps to Employment project was made possible with funding from Citizenship and Immigration Canada—Ontario Administration of Settlement and Integration Services (CIC—OASIS). LCRT Consulting researched each sector, designed the curriculum, developed the materials, conducted consultations and focus groups, and coordinated pilot tests of the workshop materials. Many individuals and organizations were involved throughout the project. Thanks to all who provided input and support, in particular the focus group participants who shared examples of their own experiences in accessing employment in Ontario. March 2001
AlphaPlus Web Site Host Alvin Ng Editor Sam SanFilippo Job Start CAWL ESL Reviewer Intellisearch, Toronto Public Library Media and Literature Research Kaoli Hanawa Illustrator Kate George Editor Kathleen Doe Web Site Designer and Webmaster Kevin Cheng Graphic Designer Supercat Illustrations Louise Thomas Internet Research Trudy Kennell Editorial Board Katherine Babiuk Program Consultant Citizenship and Immigration Canada Ontario Administration of Settlement and Integration Services (OASIS) Brigid Kelso Principal Writer Peggie Shek Project Manager LCRT Consulting Andrea Strachan Curriculum Design/Senior Consultant LCRT Consulting Bruce Russell Curriculum Design/Senior Consultant LCRT Consulting Monika Etzler Toronto District School Board,LINC Program Outreach and Recruitment Consultant Sam SanFilippo Focus Group Facilitator Job Start CAWL Focus Group Location

The information in the Steps to Employment series was researched, collected and written in 19992001 by LCRT Consulting under contract with Citizenship and Immigration Canada. Some of the information may change in time. Please consult the contacts listed for the most current information. The Steps to Employment workshop manuals are strictly for use in non-commercial, not-for-profit educational environments.

Know your job-related traits – be able to describe your skills. working conditions. Know where to get training. Know sector-specific terminology – be able to discuss your occupation with others. and entry-level qualifications. knowledge and interests. upgrading and help finding a job. Know your sector – employers. These are some of the first steps that you need to take.Steps to Employment in Ontario Where do you begin? You just arrived in Ontario and want to practise an automotive trade. . Know what credentials are required and how to translate and evaluate your documents.

In this workshop you will learn about…
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labour market trends in the automotive service sector employers in the automotive sector, how they hire, and what they are looking for in their workers working conditions in the automotive service sector, including wages, duties and responsibilities laws that protect workers in Ontario basic health and safety issues in the automotive service sector vocabulary for the automotive service sector how to write a multiple choice exam.

You will also practise…
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basic dialogues for conversations with automotive service technicians describing your skills and knowledge getting information from various sources pronunciation of key words for the automotive service sector

… and prepare…
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a personal plan for your next step to employment in Ontario.

Icons used in the workbook
Exercises in the workbook are headed by the following icons. These icons indicate the type of activity intended by the exercise.

Reading

Vocabulary

Writing

Pair Discussion

Group Discussion

Research

Pronunciation

Workshop introduction INTERVIEW Steps to Employment
Interview your partner
Ask your partner the following questions. Write down the answers in complete sentences. Once you have finished, prepare to introduce yourself to the group using the answers on your partner’s sheet. 1. What is your name? 2. Where are you from? 3. How long have you been in Canada? 4. What is your occupation? 5. How many years’ experience do you have? 6. What do you know about becoming an automotive tradesperson in Canada? 7. Why are you taking this workshop? 8. What do you hope to learn from this workshop?

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and Experience Steps to Employment 9 .Orientation Overview Occupations The Workplace Workplace Law Certification. Training.

10 Steps to Employment .

In Ontario. Provincial licences are required to work as an automotive service technician (AST) and auto body repairer. it takes between four and five years to become licensed as an AST. They work for motor vehicle repair shops. Licences are not required for the last two occupations. which can sometimes even prevent damage from the sun. public transit commissions. automobile (foreign and domestic) dealerships. corrosion automotive resisting vehicle diagnose technicians Steps to Employment 11 . Most of these workers are employed as automotive service technicians. to become an auto body painter. are increasing the life of vehicles. then practise saying each one. but employers sometimes ask for them. A licence is not required. In fact. Activity 1: Pronunciation Listen to the instructor. and almost two years to become a painter. Corrosion-resisting body materials such as treated plastics and steels.1 OVERVIEW In this unit you will learn about automotive trades in Ontario trends in the automotive industry Automotive trades in Ontario The automotive repair and service industry is very important to Ontario’s economy. gasoline service stations. Mark the syllable stress in these words. These are called restricted occupations. so do the skills and equipment required to diagnose and service them. Computers are used to customize the colour of body paints. Body materials and paint are also becoming more complex. as well as automotive and auto parts manufacturers. however. two to three years to become an auto body repairer. trucking companies. As vehicle systems become more complex. more people work in Ontario’s repair and service industry than in all of the other provinces combined. auto body repairers and auto painters. motor vehicle manufacturers.

1. T T T T F F F F 1. 3. ASTs _______________ cars to identify the problem like doctors do with patients. Automotive service technicians and auto body repairers make up about 67% of all of the auto tradespeople in Ontario. 4. Compare your findings with the rest of the class. 4. Ontario employs as many auto tradespeople as in all of the other provinces combined. Activity 4: Interview Take turns with a partner finding out the requirements for whichever one of the three jobs mentioned. where they last worked. _________-__________ auto materials protect cars from rust caused by road salt. It can take five years to become an automotive service technician. 12 Steps to Employment . It takes at least three years to become an auto body painter and at least two years to become an auto body repairer. 3.Automotive Trades Workbook Activity 2: Fill in the blanks Use the words in the reading above to fill in the blanks. Cars made outside of North America are called___________________. 2. 2. Activity 3:True or false Circle T for true or F for false beside the following statements. Cars made in North America are called ______________.

__ cycles 6. This trend puts an emphasis on literacy skills to read computer printouts. 2000 Activity 5: Pronunciation Listen to the instructor say the following words. __ robotics 3. Source: HRDC Job Futures. Then practise saying each one aloud. 1. __ emphasis 4. manual emphasis manufacturers revolutionized repairers robotics Activity 6: Matching Match each word to its definition by writing the correct letter in the blank space. using a number of computers and electrical devices. __ manual 5. and teamwork. aluminium and plastics – materials that are more difficult to work with than the old steel body parts. many cars have body parts made of steel alloys.Overview Trends Employment opportunities in the auto industry go in cycles. Also. and mark the syllable stress. The introduction of Computerized Numeric Control (CNC) and Computer-Aided Manufacturing (CAM) have revolutionized the industry. electronics and the use of computerized robotics on the assembly line are changing the skills required in the automotive industry. depending on the demand for vehicles by consumers all across North America. __ revolutionized 2. Ontario is now in a cycle of rapid growth that began during the early 1990s. Lighter materials. the ability to use a computer. Jobs should be good for automotive body repairer and painters and auto service technicians until about 2008. The trend is away from manual skills and toward skills necessary to monitor and manage production processes. not computers d) watch for changes e) machines doing things that used to be done by humans f) patterns g) changed a lot Steps to Employment 13 . __ rapid 7. Today. New technologies are improving vehicle performance. __ monitor a) fast b) focus c) using tools. the requirement of major auto producers that all suppliers meet quality certification standards starting in 1997 has resulted in an increased focus on the shop floor for workers in these occupations. Cars will become “smarter” or more high-tech. and which require longer repair time.

from improved reading and writing abilities to a proficiency in interpersonal relationships. into the service trade. “Technical ability is no longer enough to succeed. What have been the biggest changes in the car repair and service industry in the last ten years? 2. “Now automotive technicians are highly skilled specialists. Mechanics need more skills than ever As vehicle systems become increasingly complex. “Today’s technicians need a whole different range of skill sets.” One technician noted that there are probably more university graduates than licensed mechanics in the unemployment lines. “The number one problem. and enough of them.Automotive Trades Workbook Activity 7: Comprehension 1. And of course. and good ones are in high demand. Report your findings to the whole class. proficiency skill set literate grime specialists manually 14 Steps to Employment . “is attracting the right kind of people.” he says.” he says. How does this affect automotive tradespeople preparing to work in Ontario? Activity 8: Interviews Take turns with your partner asking each other how Ontario industry trends compare with those in the country where he or she last worked in. and mark the syllable stress.” Earning an AST licence takes a long time – longer than for most university degrees – and those that are successful at it deserve more respect than they are given in our society. so do the skills and equipment required to diagnose and service them. But keeping automotive service technicians up-to-date with technology is not the biggest problem facing the automotive service industry. they must be computer literate.” Activity 9: Pronunciation Listen to the instructor say the following words.” according to a spokesperson from the Canadian Automotive Repair and Service Council (CARS). “The days of grease and grime are gone. he says. Then practise saying each one aloud.

4. If you understand something you are _________________ in it.Overview Activity 10: Fill in the blanks Fill in the blanks with words from the pronunciation activity. 1. If you are good at something. you have __________________ in it. When grease mixes with dirt. 5. 3. Repairs on cars used to done _________________ or with tools. Activity 11: Comprehension a) What new skills are needed by ASTs? b) What is the biggest problem for the automotive repair and service industry? Steps to Employment 15 . written. Technical. 2. mathematical. it becomes _______________. but now they are computerized. computer literacy and interpersonal are all examples of ______________________ needed to be an automotive service technician.

carscouncil.on.gc.contactpoint.ca www.ca/JobFutures/english/volume1/225/225.hrdc.ca Employment .com www.com occupational information Canadian Automobile Repair and Service Council (CARS) www.htm labour market information www.Automotive Trades Workbook occupation descriptions For more information on… 16 Steps to look for Ontario Job Futures 2000 at the HRDC Employment Resource Centre or public library in your area visit www.ontario-canada.hrdc-drhc.worklink.ca www.

engines and electrical. such as oil changes. and test automotive systems and components using testing devices to diagnose faults Adjust. road test motor vehicle. emission control and exhaust systems. They require a licence to practise in Ontario. repair and service mechanical. repair or replace parts and components of automotive systems including fuel. steering and suspension systems. Main Duties Automotive service technicians perform some or all of the following duties: • • • Read work orders and discuss work with supervisor Inspect motor in operation. and Electrical and electronic systems Steps to Employment 17 .2 OCCUPATIONS In this unit you will learn about job descriptions and common titles for automotive tradespeople You will also practise how to describe duties at your previous jobs Automotive service technician Automotive service technicians inspect. bus and truck parts. transmissions. drive axles and shafts. brake. electrical and electronic systems and car. lubrications and tune ups Advise customers on work performed. differentials. cooling and climate control systems using hand tools and other specialized automotive repair equipment Test and adjust repaired systems to manufacturer’s performance specifications Perform scheduled maintenance service. diagnose. general vehicle conditions and future repair needs • • • Automotive service technicians may specialize in one of the following areas: • • • • • • • • Engine and fuel systems Transmission systems Air conditioning Cooling and heating systems Brakes Drive lines Suspension.

__ faults 5. Then practise saying each one aloud. transmission shafts specifications devices suspension tune up faults differentials drive lines Activity 2: Matching Match each word to its definition by writing the correct letter in the blank space. 1.Automotive Trades Workbook Other Common Job Titles automobile mechanic car mechanic motor vehicle mechanic truck mechanic bus mechanic motor repairer – automobile manufacturing transmission mechanic mechanical upgrader – automobile manufacturing Activity 1: Pronunciation Listen to the instructor say the following words. __ devices 8. __ assembled 3. __ specifications 6. and mark the syllable stress. __ scheduled a) problems or weaknesses b) planned c) put together d) regular inspection and repair e) tools or instruments f) change or fix g) check h) manufacturer’s suggestions 18 Steps to Employment . __ inspect 2. __ tune up 7. __ adjust 4.

What was the occupation called in the past? Activity 5: Interview Take turns with your partner asking if he or she has ever done any of the AST job duties._________________standards.Occupations Activity 3: Fill in the blanks Use the following words to fill in the blanks in the paragraphs below: transmission shafts suspension emissions differentials lubrications axles drive lines When performing a regular tune up. 2.______________._______________transmits the power from the engine through the 6. Don’t forget to check the gears and make sure that they are protected by 3. What are three other titles for AST? 3. The 7.______________allow the vehicle to round corners easily. you have to replace the shock absorbers if the car’s 1. Then ask him or her: 1. List five duties that ASTs perform. 8. The 5. Also.____________ to the car’s gears._________________is faulty. must be checked when performing an alignment. which anchor the wheels. What verb tense would you use to ask the questions? 3. What did you specialize in? 2. What tense should you be using to answer the questions? Steps to Employment 19 . Answer in full sentences. ________________are also an important part of tune ups. you may have to make sure the catalytic converter is working so that the car follows fuel 2. _____________ and that their 4. especially around the brake pads to make sure they don’t squeak. Activity 4: Comprehension 1.

doors and frame and under body components Hammer out dents. and mark the syllable stress. panels and grills using wrenches and cutting torch and bolt or weld replacement parts into place File.Automotive Trades Workbook Auto body repairer Auto body repairers repair damaged auto body parts and interior finishing. Workers in this occupation do some or all of the following: • • • • • • • • Go over damage reports and estimates of repair cost and plan work to be done Repair and replace front end components. vehicles repair parts interior estimates weld soldering pulling wrenches 20 Steps to Employment . carpets and floor board insulation Check repaired vehicles and test drive vehicles for proper handling Common Job Titles automotive body mechanic body repairer – motor vehicle motor vehicle body technician automotive body technician metal finisher – motor vehicle manufacturing metal repairer – motor vehicle manufacturing Activity 6: Pronunciation Listen to the instructor say the following words. dent and seams Remove damaged fenders. such as seat frame assembly. They do not require a licence to practise in Ontario. Then practise saying each one aloud. grind and sand repaired body surfaces using a grinder and sandpaper Repair or replace interior parts. buckles and other defects using blocks and hammers Operate soldering equipment or use plastic filler to fill holes. body components. They include metal repairers who repair defective automobile body parts and damage to the bodies of new cars.

Occupations Activity 7: Fill in the blanks Use the following words to fill in the blanks below: file buckles sand interior grind grills anchoring wrenches fenders solder panels weld components estimates dents 1. List five duties of auto body repairers. 2. Another word for parts is ______________. This is called making ____________. Auto repairers use a hammer to punch out _____________ and ____________ in side. Oxy-acetylene torches have traditionally been used to heat or __________parts together but to _______ involves adding melted metal to join parts together. An auto repairer must calculate the cost of repairs. 8. 7. Below the panels on the car body are the ______________. rear and front ______________ of a vehicle. 3. 5. Steps to Employment 21 . The outside of the vehicle is called the exterior. A grinder is a power tool to ________ but the _________(hand tool) can also be used to ________________. 9. 10. It is important to make sure when you’re working under a hoisted vehicle to have proper ______________ so it does not fall on you. ____________ are used to turn bolts. The front of vehicles have metal covered vents called _____________. 6. The inside is called the __________. 2. Activity 8: Comprehension 1. 4. Name three other common titles for auto body repairers.

__ finish 4. New paints can even protect cars from the sun’s harmful rays. What have been the two big changes in paint technology? 2. __ primed 2. __ fade 5. __ bond with a) stick to b) stickiness c) lighten d) mixture applied to material before painting that lets paint stick more easily e) prepared for painting f) last coat of paint applied Activity 11: Comprehension 1. 1. Activity 9: Pronunciation Listen to the instructor say the following words. they stay brighter longer and are less likely to fade or peel off. This means that while auto painters will have fewer cars to work on. and help the paint bond to the body. are stronger and look better on vehicles. What has been the effect of these changes on auto body painters? 22 Steps to Employment . Then practise saying each one aloud. __ primer 3. They do not require a licence to practise their trade in Ontario. at the same time. but. Primers are still applied to either bare metal or plastics. as customized jobs will take longer. which take longer to apply.Automotive Trades Workbook Automotive painter Automotive painters apply finishes to vehicles. Now paint can be matched using a 3-D colour camera reader connected to a computer to give the correct shade. __ adhesion 6. It is even possible to match separately-painted body panels to the rest of the vehicles. Better paints mean that finishes last longer. First. car owners want fancy paints with pearl finishes. but better chemical technology allows better adhesion. but they will have just as much work to do. Two important trends in the automotive paint world affect this trade. paints and primers now last longer. and mark the syllable stress. painted adhesion primed matched bond with fade Activity 10: Matching Match each word to its definition by writing the corresponding letter in the blank space.

1. ___ 3. lubrications and tune ups hammer out dents. ___ exterior dents seams couplings malfunction a) links connecting two pieces of machinery b) lines where two edges join c) things or processes that don’t work d) depressions in hard material left by pressure or blow e) outside Activity 14: Matching Match the following duties to the title of either AST (automotive service technician) or ABR (auto body repairer) or AP (auto body painter). 1. ___ 6. ___ 6. such as oil changes. ___ automotive service technician automotive body repairer automotive body painter transmission technician fuel and electrical systems technician alignment and brakes technician a) use computer to find exact colour to match with car exterior b) operate soldering equipment or use plastic filler to fill holes. ___ 2. ___ 4. couplings and hydraulic pumps d) use lathes and grinding machines to rebuild brakes e) diagnose problems using hand-held diagnostic computers or compression gauges to identify problems before making adjustments according to manufacturer’s specifications f) use electronic test equipment to locate and adjust malfunctions in fuel. ___ 4. ___ 3. ___ 2. general vehicle condition and future repair needs test and adjust repaired systems to manufacturer’s performance specifications file. ___ 3.Occupations Activity 12 Matching Match the duty to the job title with an appropriate workplace and an appropriate work task: 1. ___ 2. ___ 5. ___ 5. grind and sand repaired body surfaces before using spray guns or brush perform scheduled maintenance service. dents and seams c) work on gear trains. ___ 4. dents and seams advise customers on work performed. ignition and emissions control systems Activity 13: Matching Match each word to its definition by writing the corresponding letter in the blank space. ___ 5. ___ operate soldering equipment or use plastic filler to fill holes. buckles and other defects using blocks and hammers Steps to Employment 23 .

What are the differences/similarities? 3. 1. Did you go to school to learn your trade or did you learn it from working only? 4. discuss the following question. Fill in the chart with information that answers these questions: Is it a compulsory or voluntary trade? How many years must you apprentice for? Voluntary or mandatory certification? Auto body and collision damage repairer (BR1) Auto body repairer Alignment and brakes technician Fuel and electrical systems technician Transmission technician How long is the apprenticeship? Activity 16 Discussion In small groups. Which automotive sector trade do you think would do the best during a slow economy? 24 Steps to Employment . How do the job titles and duties compare to what you did in another country? 2. then report your answers to the whole class.Automotive Trades Workbook Activity 15: Research Visit the National Occupation Classification at the Web site on the next page to get information on the following other automobile trade occupations.

monster.com www.canbus.plusjobs.html Electronic Labour Exchange (www.org) www.ca/site-index.cten.brainhunter.com/fronteng.on.gc.ele-spe.experiencecanada.html www.home canjobs.ca job postings on the Internet job ads from newspapers including: www.html www.ca For more information on… advice.canada.Occupations job descriptions National Occupation Classification www.com jobsearch.com wwwo.canoe.ca/torontosun/home.com www.ca www. resources and employment information www.com/ows/plsql/bh.futurestep.hrdc-drhc.ca www.thejob-line.org Steps to Employment 25 .workinfonet.

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but sometimes it is outdoors. 2000 Activity 1: Pronunciation Listen to the instructor say the following words. Some automotive body repairers are members of unions.3 THE WORKPLACE In this unit you will learn about working conditions and wages employers You will also practise describing different working conditions presenting yourself to employers Working conditions and wages Workers in the automotive sector have constant year-round work. and auto body painters from $10 to $20/hr. Mark the syllable stress in these words then practise saying each one. trucking companies and bus lines. Full-time work is 44 hours per week. Most of it is indoors. About 8% of automotive tradespeople are self-employed. Automotive sector workers are usually paid on a flat rate basis or by the amount of time taken to repair a vehicle (they are usually paid a minimum salary. auto body repairers from $11 to $22/hr. until they are skilled enough to be paid on a flat rate basis. vibration. liquids. trucking companies and bus lines belong to unions. in this case).50 to $25/hr. fumes and odours are controlled by safety rules. Helpers and trainees usually get an hourly rate. Helpers and apprentices (trainees) usually earn from 30 to 60 percent of the earnings of qualified workers. But the majority of workers do not. Work hazards including noise.. Some Saturday or overtime work may be required. and workers must provide their own tools. vibration hazard fumes odours flat rate year-round Steps to Employment 27 . They usually work for large automotive dealers. Some workers employed by automobile and auto parts manufacturers. Recent statistics show the average wage for automotive service technicians ranging from $11. Source: HRDC Job Futures.

sometimes it may be ten hours a week. ___ vibration 2. the day shift is usually from 8AM to 4PM. the afternoon shift is from 4 PM to midnight. so is your employment b) means that work is not steady. ___ contract work 3. usually given as an hourly amount h) insurance paid for by employers to pay for things like pay for sick days. maybe Monday. 1. ___ part time 5. for example. ___ flat rate 4. for example. Monday to Friday. depending on how much work there is c) means 44 hours a week (in auto industry) and a regular schedule. 8 to 5 (half-hour unpaid for lunch) d) refers to the permanence of a job e) is a set number of hours in a day. for example. ___ hazard a) constant fee paid for completed job regardless of how long it takes to complete b) during the entire year c) fast. is from midnight to 8AM f) means working only a few hours a week. ___ full time 2. 1. less that 25 hours a week. gas. ___ benefits 6. also called the “graveyard” shift. ___ job security 8. ___ fumes 3. ___ salary 7. ___ year-round 6. continuous back and forth movement d) smoke. ___ shift work 10. ___ odours 5. dental plan and parental leave i) j) when the employer phones any time to “call you into work” a payment made by your employer 28 Steps to Employment . or vapour that smells strongly e) smells f) something dangerous Activity 3: Matching Write the letter from right hand column beside the number in the left column that it defines. ___ wage 9. __ on-call a) means that you are hired to do a job or a project. and sometimes 20. and the night shift. Tuesday and Wednesday.Automotive Trades Workbook Activity 2: Matching Match each word to its definition by writing the corresponding letter in the blank space. 10 AM to 3PM g) regular payments received for work or services. when the job or project is finished. ___ casual part time 4.

The Workplace Activity 4: Pronunciation Listen to the instructor say the following words. Rqd. in Kitchener/Waterloo Area. semi truck bumpers. Steps to Employment 29 . and alum. to: XYZ Ltd. Pls frwd res. Mark the syllable stress in these words then practise saying each one. ask and describe to each other the working conditions of your last job. Min. Talk about the workplace. Imp. North Bay. Loc. Employee must be exp’d with heavy gauged metals. Must be able to work under pressure. bumpers. method of payment and whether or not it was unionized using the new vocabulary you have learned in the previous activities. must be able to repair all types of stl. Knowl. reinforcement bars. as well as standard vehicle front and rear applns. How were they the same/different to conditions for similar work in Ontario. prfd. Must have exp. Full benefits. hours. 519-123-4567 Full-time experienced motor vehicle body repairer. Attn. Work on a production line setting. Job advertisements HELP WANTED ? @ Licensed automotive technician and/or 3rd/4th yr. Do you prefer to work shifts? Why? Why not? Activity 6: Interview With a partner. app. on-call Part time casual contract shift work salary wage benefits security Activity 5: Discussion 1. min. Start $16/hr. hrs. John Anthony. of Oxy-acy welding req’d. What are the downsides of working for a union? 3. 5 yrs expce. with specialized skills in steel bumper repair. What are the benefits of working for a union? 2. Prosp. Exp. 10 Main St. guar. Fax res.

knowl. Where is North Bay? 4. guar. hrs. 2. yrs. What do you think full benefits would include? rqd. Where is Kitchener/Waterloo? 3. Copy the company names onto a piece of paper. prosp. motor vehicle manufacturers 4. specialty repair shop chain 3. then share the names of the employers you’ve researched with the other members of your group. imp. res. auto parts manufacturers 30 Steps to Employment . req’d semi stl. independent motor vehicle repair shops 2. What do the following mean: 3rd/4th yr. app. prfd. pls. attn. gasoline service stations + repair shop 5. 1. frwd. oxy-acy alum.Automotive Trades Workbook Activity 7: Comprehension 1. min. public transit commissions 6. Activity 8: Employers Have each member of your group look for as many examples as possible of ONE of the following employers in the Yellow Pages. exp.

) Steps to Employment 31 .The Workplace Activity 9: Matching Where would the following employers fit in? Write their letter beside the correct name. ___ Joe’s Auto Body Shop 4. _______________________________ 9. 1.ca and find out what the current wage is for the job most closely related to the one you last had. put checkmarks beside all of the employers that you could work for. Also find several companies in your neighbourhood or listed in the Yellow Pages who would hire auto body repairers (see employers in the reading above. ___ GO transit a) independent motor vehicle repair shops b) specialty repair shop chain c) motor vehicle manufacturers d) gasoline service stations + repair shop e) public transit commissions f) auto parts manufacturers Activity 10: Research Looking at your lists and the lists of employers your team members have given you. ___ GM 2.workwaves. ______________________________ Activity 11: Internet research Look up www. ________________________________ 10. ___ Speedy Muffler King 3. Then put in order the top ten employers you would like to work for. ___ ABC Tool and Die Company 5. 1. ___ Canadian Tire Pit Stop 6. ________________________________ 8. _______________________________ 3. _______________________________ 7. ________________________________ 4. _______________________________ 5. ________________________________ 6. ________________________________ 2.

I can (simple form verb) detail a car. For example. when I was in Saudi Arabia. using any finish. using the models below. I fixed Mercedes-Benz and BMW cars. Models I am good at dealing with customers (verb+ing) (object phrase). I am proficient in working on high-end luxury cars (gerund phrase). For example.Automotive Trades Workbook Activity 12: Presenting yourself to an employer Make your own sentences to use when talking with an employer. 32 Steps to Employment . from sanding to painting. in my last job. Then take turns saying them out loud to the class to see if they can understand you. my boss told me I was very polite with customers and always made sure they were satisfied with their vehicles.

ontariogarage. Montreal Yellow Pages also see listing at end of previous unit employer Web site directories see the Cars Council Web site. www. Fraser Publication Company. Micromedia Limited Canadian Trade Directory.carscouncil.The Workplace wages For more information on… see HRDC Job Futures or Essential Skills Profiles at local HRDC Employment Resource Centres.workwaves.ca.ca directories of employers research directories of employers including: Scott’s Directory Canadian Key Business Directory. Dunn and Bradstreet Directory of Associations in Canada.on.ca Steps to Employment 33 . for links to employers trade journals and magazines read Opportunities Unlimited. an automotive career information publication produced by Automotive Industries Association (AIA) of Canada read Service Station & Garage Management read CARS Magazine see Automotive Parts & Technology to find these magazines you can try the local library or community college unions visit Professional Automotive Garage Owners of Ontario at www. libraries or on the Internet check out the wage charts from HRDC or www.

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He has been forced to move often and sometimes stay overnight in shelters. He worked for a week. L – Painter of Cars and Trucks Mr. Adapted from Bad Boss Stories: Workers Whose Bosses Break the Law Activity 1: Discussion 1. L do? Steps to Employment 35 . L has been looking for full-time work for some time. L was hired by an automobile repair and paint shop in Mississauga. painting cars and trucks. What kind of business is this? 2. Mr. including overtime. Finally. L is now living in a shelter again. What should Mr. L’s complaint? 4. Mr. Where are they located? 3. his first pay cheque bounced. What law is this company breaking? 5. The only jobs he has been able to find are short-term temporary jobs at minimum wage or less. Two other employees were in the same situation.4 WORKPLACE LAW IN ONTARIO In this unit you will learn about the laws that protect workers in Ontario employment standards human rights health and safety workers’ compensation Mr. L and the others couldn’t find the employer. The automobile repair shop shut down and Mr. What is Mr. After a week’s work. He often cannot afford the bus fare to look for work.

post offices. The length of this meal break is determined either by the law. Overtime pay: Overtime pay is the wage that employers must give workers who work overtime. maternity benefits. Any changes are announced in newspaper ads at least a month before the change happens. employees can receive employment insurance parental benefits. Public holidays: Under the law. The Act does not set coffee and rest breaks. or by union contracts. To qualify for these benefits the employee must have paid EI over a period of time prior to the arrival of the baby. Pregnancy and parental leave and benefits: This is the time off for a new parent. and shipping companies that cross provincial and state borders. but are still paid their regular wages for the day. While on parental leave. such as the railways. airlines. The Act describes: Minimum wage: Employers must pay both full-time and part-time workers at least the minimum wage. These laws describe the rights and responsibilities of employers and workers in this province. Hours of work: This is the number of hours for each normal working day.5. Employment standards The Employment Standards Act is the law that contains Ontario’s basic rules about the minimum standards for salary. overtime. The law determines how long workers must work before they are eligible for paid holidays and vacation pay. termination. Vacation pay: Workers are entitled to a minimum number of days of paid holidays each year. 36 Steps to Employment . by the employer. but some employers allow coffee and rest breaks throughout the day. Employers must pay employees overtime if they work more than the legislated hours of work. vacations. Workers who qualify for paid public holidays don’t have to work on these days. Ontario’s Employment Standards Act does not apply to industries regulated by the government of Canada. While on pregnancy leave employees can receive employment insurance maternity benefits. Meal breaks: Workers must have a meal break each working day. or time and a half.Automotive Trades Workbook Laws that protect workers in Ontario The Ontario Ministry of Labour is responsible for labour laws in Ontario. Ontario has eight paid public holidays. As a new worker. and more. you need to learn about these laws so that you know your rights and responsibilities in the workplace. The Act says that the limit for most employees is eight hours a day and 48 hours a week. This provincial law covers most workers in Ontario. Overtime pay is the regular wage X 1. These employees are covered under the Canada Labour Code.

Mark the syllable stress in these words. lunch or dinner. vacation compensation overtime standards deduction termination minimum benefits Activity 3: Vocabulary matching Test your understanding of employment standards terminology by matching the terms on the left with their definitions on the right. ___ vacation pay 7.Workplace Law In Ontario Deductions: These are payments that employers can legally deduct from an employee’s paycheque. ___ overtime pay 4. This includes Employment Insurance and Canada Pension Plan payments. ___ meal breaks 5. then practise saying each one. ___ minimum wage 2. 1. ___ hours of work 3. Activity 2: Pronunciation Listen to the instructor. ___ termination of employment a) payments that employers deduct from an employee’s paycheque b) the wage that employers must give workers who work more than the normal hours of work in a workweek c) employers must pay at least this much to parttime and full-time employees d) firing or giving notice e) time off or the equivalent pay f) a normal working day g) time available for breakfast. ___ public holidays 6. depending on the work schedule h) days of rest. recreation or festivity Steps to Employment 37 . ___ deductions 8. Termination of employment: The law determines how employees or employers end their contracts and how much termination pay must be paid.

00. What are the normal working hours each day? 6. Is there maternity and parental leave? How long is it? In Ontario In _________ Activity 5: Reading and completing a pay stub Here is a pay stub for two weeks.75.30.Automotive Trades Workbook Activity 4: Interview Work with your partner to fill in the chart with information about Ontario’s employment standards. Fill in the pay stub with this information: This person worked for 75 hours. What is the minimum wage? 2. Canada Pension Plan contributions were $27.00.45. What are some deductions from pay cheques? 8. What are the normal working hours each week? 5. How many weeks’ vacation do most workers get each year? 3. Are employers required to pay overtime? 7. The regularly scheduled hours were 72. How many public holidays are there? 4. Question 1. Income tax deducted was $228. Union dues were $12. EARNINGS Time Overtime Gross pay DEDUCTIONS Income tax EI CPP Union dues NET PAY What was the net pay? 38 Steps to Employment O Detach Cheque Here O . then ask your partner about workplace law in his or her country of origin. Employment Insurance (EI) deductions were $18.5. The total pay before deductions was $915.

Workplace

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Human rights
Ontario Human Rights Code The Ontario Human Rights Code is the law that ensures that all citizens in Ontario must receive equal and just treatment. The Code protects workers in Ontario from discrimination and harassment by their employers or co-workers. It also reminds all workers to treat each other with respect. The Ontario Human Rights Code forbids discrimination against a person because of race, colour, religion or sex. Employers and workers must act according to the principles described in this law. For example, it is illegal to make sexual advances and to make jokes about people of different races. Discrimination Discrimination means being treated differently from other people. There are situations in which the employer is allowed to be selective on the basis of citizenship, age or disability. But generally it is against the law to discriminate against people because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, record of offences, marital status, same-sex partnership status, family status or handicap. This is why it is illegal for employers in Ontario to ask questions about an applicant’s marital status, number of children, age, etc. Harassment Harassment is a situation in which someone threatens or insults you. Racial harassment includes racial jokes and derogatory comments. Sexual harassment includes unwanted touching, sexual comments, sexual jokes and suggestions. Discrimination and harassment can occur in job advertisements, questions about Canadian experience, job applications, job interviews and in the way workers treat each other and how the employer treats the workers. Ontario Human Rights Commission The Ontario Human Rights Commission is the office that enforces the Ontario Human Rights Code. Anyone who has been discriminated against or harassed in the workplace should try to solve the problem with the colleagues and employer, but if this fails, the commission can help.

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Activity 6: Vocabulary matching
Match the terms on the left with their definitions on the right. 1. ___ ancestry 2. ___ creed 3. ___ family status 4. ___ handicap 5. ___ harassment 6. ___ marital status 7. ___ place of origin 8. ___ sexual orientation 9. ___ spouse 10. ___ discrimination a) being in a parent and child relationship b) derogatory comments and unwelcome advances c) physical or mental disability d) the person to whom you are married or with whom you live as a couple e) single, married, divorced, common law f) relatives from many generations back g) where you were born h) heterosexual (straight), homosexual (gay) i) j) being treated differently from others your beliefs, especially religious

Activity 7: Discussion
Brainstorm questions that an employer might ask or statements that you might see in a job ad that would be against the Human Rights Code.

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Activity 8: Matching
Match each situation with one of the following types of discrimination or harassment: P – place of origin C – creed __ 1. R – race A – age D – disability

Ameena applied for a job as a receptionist. Ameena is from India. She speaks English very well, but she has an accent. At the job interview the employer told her that she was not right for the job. He said that the company needed someone who spoke English with no accent. Andrea speaks with a stutter. One of her co-workers makes fun of her when she stutters. He knows that this makes it harder for her to speak, but he does it anyway. Nathan works in a machine shop. He is black. Most of his co-workers are white. Last week his co-workers were telling “black jokes.” Nathan asked them to stop, but they just laughed at him and went on with the jokes. Ute has been looking for a job for almost two years. She can’t understand why it is so difficult. Her friends say that it will be impossible for her to get a job because she is 52 years old. Ahmed is a Muslim. He has a special prayer time every Friday. Every Friday one of his co-workers teases him: “There goes Ahmed to the mosque again!”
Adapted from: Discrimination and Harassment at Work, CLEO. August, 1993

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Health and safety
Occupational Health and Safety Act The Occupational Health and Safety Act helps to protect the health and safety of workers in the workplace. This Act is based on the idea that employers and employees must work together to create a safe and healthy workplace. Employers must do everything possible to protect workers’ health and safety and workers must work with employers to identify and solve safety problems in the workplace. The Act gives workers four basic rights: • • • • the right to participate in keeping their workplace safe and healthy the right to know about health and safety hazards through the Workplace Hazardous Materials Information Management System (WHMIS) the right to refuse work that they think is unsafe the right to stop work.

Occupational health and safety applies to all workplaces, however some workplaces will have more health and safety hazards than others. Inform yourself by contacting the Health and Safety Association for your occupation or sector.

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Workers must report any injury to their employer immediately. No injury is too small to report! All employees must be registered with the WSIB. keep safety equipment in good condition 6. training and supervision 2. If a worker misses work because of an injury or illness.Automotive Trades Workbook Activity 9: Pronunciation Listen to the instructor. Employers must register any new employees with the WSIB within ten days of hiring. use the safety equipment available in the workplace 7. Employers must also report any injuries that occur on at the workplace to the WSIB within three days of the injury. Mark the syllable stress in these words. not work or operate equipment in a way that could be dangerous 3. or they can be fined. report any health or safety violations Workers’ compensation Workers’ Compensation Act The Workplace Safety and Insurance Act ensures that workers who are injured at work or get sick from their work can receive compensation and assistance in getting back to work. give information. Workers must also make a claim with the WSIB within six months of their injury. The WSIB also enforces the provincial occupational health and safety system. The Workplace Safety and Insurance Board (WSIB) is the office responsible for administering workers’ compensation. the employer must report it to the WSIB within three days after the accident. E E E E E E E W W W W W W W 1. Remember that some responsibilities are shared. make sure safe work procedures are followed and equipment is used properly 4. 42 Steps to Employment . then practise saying each one. according to whose responsibility it is. report any broken equipment or safety devices 5. hazard hazardous protect protection safe unsafe W HMIS occupational Activity 10: Whose responsibility is it? Circle E for employer and a W for worker in front of each sentence.

What do you think the judge will decide? Steps to Employment 43 . The company has also been charged with one count of failing to register with the WSIB within ten days of becoming an employer.Workplace Law In Ontario Although both the employer and the employee report any injury related to their job. The company and the company owner are scheduled to appear at a provincial courtroom. These are violations under sections 152(3) and 151(1) respectively of the Workplace Safety and Insurance Act. Activity 11: Discussion 1. employees must apply for workers’ compensation and the WSIB decides if the law covers a worker or not. Real stories… WSIB Violations An Ontario company operating as Ontario 1234567 has been charged with one count each of failing to notify the WSIB within three days after learning of an accident to an employee. What were the responsibilities of the employer in this case? 3. What could the workers have done to prevent this? 4. What will happen next? 5. What law is this company breaking? 2. Source: Adapted from media and government sources.

An example of ___________________________ is when an employer doesn’t hire someone because of their skin colour. Use the For more information on… page as a guide. If an employer discriminates against me.Automotive Trades Workbook Activity 12: Vocabulary review Fill in the blanks using words from this unit. An example of __________________________ is when someone threatens or insults me at work. 4. 2. I can complain to the ______________ _________________ _______________ _________________. Money I pay each month to a union is called ______________ ______________. _________________ ___________________ is my pay before all the deductions. 3. use brochures or the Internet to find information about employment standards in Ontario. etc. 5. If I get injured at work I can get _________________ ______________________. Activity 13: Research If you need more details on Ontario’s employment standards. The ___________________ _________________ ________ ________________ _____ says that I have the right to know if I am working with hazardous materials. The _________________ _________________ __________________ is the law that talks about minimum wage. 8. 7. 6. 1. hours of work. 44 Steps to Employment .

on.on.on. for information at www.ca or call: Toronto 416-449-0009 Hamilton 1-800-263-2129 Sudbury 1-800-461-7120 Windsor 1-800-565-3185 WHMIS call and ask for information on WHMIS and request a copy of WHMIS symbols from Occupational Health and Safety at (416) 314-5421 or print a copy from www.ca health and safety regulations contact the Ministry of Labour at 416-326-7000 or toll-free at 1-800-531-5551 contact the Industrial Accident Prevention Association at www.gov.wsib. hours of work.gov.on.ca/lab/ohs getting help look up community legal clinics in the Yellow Pages visit settlement agencies in your community to seek out help search www. minimum wage. and more WSIB contact the WSIB at (416) 344-1013 or toll-free at 1-800-387-8638 visit the WSIB Web page at www.ca/lab to get information on vacation.on.iapa.ca workers in non-unionized places can contact the Occupational Health Clinics for Ontario Workers Inc.settlement.ohcow.org or look in your telephone book under community services contact CLEO at 416-408-4420 for information on legal clinics in your area Steps to Employment 45 .Workplace Law In Ontario employment standards For more information on… general information: contact the Ministry of Labour at 416-326-7000 or toll-free at 1-800-531-5551 visit the Ministry of Labour Web site at www.

Automotive Trades Workbook 46 Steps to Employment .

Why did he come to Canada if he was making good money back home? 3. What did Nour find different about being a mechanic in Ontario? 4. You learn from one. you have a job here. What are the next steps Nour must take if he wants to become an AST in Ontario? Steps to Employment 47 . They know that.” he says. but he would eventually like to become licensed as an automotive service technician. doing some mechanics and body work for $12 an hour. Nour arrived in Ontario alone as a refugee in October 1998. “I made good money too. AND EXPERIENCE In this unit you will learn about licensed and unlicensed trades training and upgrading Canadian experience You will also practise how to describe your previous training and experience Nour’s Story Nour Salim feels lucky to have found a job he likes and an employer he really likes. “He said anytime you want.” Nour says about his employer. “It’s the only job for me – I’m really mechanically-minded. “I like it.” Adapted from an interview with Nour Salim Activity 1: Comprehension 1. His family had fled to Pakistan.” Nour’s dream is to become an automotive service technician. you didn’t have to go to school to learn to be a mechanic. What was Nour’s occupation in Afghanistan? 2. TRAINING. He had just spent three years in jail as a political prisoner in Afghanistan.5 CERTIFICATION. Why does Nour want to become an AST? 5. After he finished. In Ontario. Nour’s social worker suggested that he take a course in auto body repair. “I do a good job. he was hired by a collision body shop where he works as a prep man.” The big difference between here and home is that in Afghanistan. (AST) then bring his family over from Pakistan when he earns enough money.

You must also have education that’s equal to grade 12 in Ontario. fuel and electrical systems technician.5 years) in your field. What do you think of Nour’s choices? 2. you will be required to attend enough courses to gain your Secondary School Graduation Diploma. which you can then show employers. 48 Steps to Employment . The office will also fill out an application form for you and give you the next 90 days to set an appointment to write a provincial licensing exam (in Toronto. you must become certified or get a licence if you want to work in the following regulated or restricted trades: • • • • • automotive service technician. discuss the reading based on these questions: 1. the Internet or contact employers directly. or a General Education Diploma (GED). If you cannot prove that you have the required number of hours of experience. Colleges and Universities apprenticeship office and show a letter from past employers stating that you have worked 9. exams are held every day. the Yellow Pages in your telephone directory. you must go to your local Ministry of Training. Once the apprenticeship office is satisfied that you have met the required hours and that you have the equivalent of a high school diploma. If you do not have education equal to a grade 12 diploma. What were/are his other options? 3. it must be translated and signed by a lawyer who has seen the original. look in local newspapers. Apprentices are usually paid minimum wage. If this letter is not in English or French. must have a valid Social Insurance Number card and must not have translated for anyone in the past 12 months. you will be given a letter stating that you meet all of the qualifications to work in your field. Would you do the same thing that he did? Why? Why not? Licensed and unlicensed trades in Ontario In Ontario. must not have knowledge in your trade or related trades. To find employers who are willing to take apprentices. but the translator must be a resident of Ontario. auto body repairer. so you do not need to make an appointment) Provincial Exam You may bring a translator with you to write the exam. alignment and brakes technician.000 hours (or 4.Automotive Trades Workbook Activity 2: Discussion In small groups. you will be recommended to find an apprenticeship (on-the-job training) in which you can get a licensed automotive service technician to sign a sheet listing all the duties you are capable of doing. or transmission technician To become certified.

You must score at least 60% to pass. Automotive service technicians require 3. 2. What do you have to do to meet the requirements? Activity 5: Interview Interview your classmate and find out how they qualified to work in their trade in other countries where they have worked. Do you have the necessary requirements to write the provincial exam? 2. T T T T T T T F F F F F F F 1. Fuel and electrical systems technicians need a Certificate of Qualification to work in Ontario. 3. you must have it translated and signed by an official who has seen the original. Steps to Employment 49 . If this letter is not in English. 4. You have 90 days to study. however. 6. If you do not have the equivalent of a grade 12 diploma. You need a certificate of qualification in order to be an auto body repairer. Present each others’ experiences to the class. Therefore you are not required to write a provincial exam.Certification. Training. 7. be able to prove to your local apprenticeship office that you have 3. You must. it is voluntary. but auto body repairers and automotive painters. then you can write your provincial exam. Switch roles and let your classmate interview you. you must attend high school in Ontario to get one. Activity 3: True or false Read the following sentences and circle T for true statements and F for false statements. 5. Activity 4: Comprehension 1.600 hours of related work experience.600 hours of related experience. Your former employer must write a letter in English. Have your former employer(s) sign a letter outlining the job duties you performed for them. And Experience Dictionaries and calculators are provided in the exam room. The apprenticeship office will then give you a letter of permission that tells employers that you have enough experience to practise in your field. Certification is necessary or mandatory for ASTs. The apprenticeship office will give you a job so you can get Canadian experience.

If employers have never hired a foreigntrained person before. Maybe they had a bad experience in the past. Also. Finally. 50 Steps to Employment . didn’t perform his of her job well enough. they may worry that that person won’t have the skills necessary for their workplace. Tell the employer how much your language has improved since you arrived in Canada and how you are taking English conversation courses in the evening to improve. then had to be let go. give employers Canadian references – names of people who know you. Maybe the newcomer didn’t like it when the employer tried to correct his or her English. have good English and that you are a hard worker. Employers may also worry that their English isn’t good enough. they do have concerns about hiring foreign-trained people. Is it more difficult or easier to practise your trade in Ontario? in Ontario… Entry-level qualifications Training Knowledge of the industry Interpersonal skills Team working skills Customer service Technical skills Other countries… What is so special about Canadian experience? While most employers in Canada probably can’t even define Canadian experience.Automotive Trades Workbook Activity 6: Discussion Take turns comparing the items listed on the following chart to your experience working in other countries. ESL teachers and supervisors from survival jobs and volunteer jobs can say that you are punctual. let them know that you’ll ask questions if you don’t understand something. in which a newcomer didn’t understand instructions. Tell employers that your English isn’t perfect. but it’s good enough to get a job. get along well with others.

you may want to learn how to use a magnesium inert gas welder that does not distort metals the way oxyacetylene does. And Experience Activity 7: Writing Work with a partner and write down three different answers to give an employer who asks you about your Canadian experience. you’ve reference skills survival job punctual hard worker Training and upgrading If you do not have the equivalent to a grade 12 diploma. if you are used to welding auto body panels with an oxy-acetylene torch. register in an English as a second language program. Dynamics Prerequisites: Statistics and Calculus Particles in motion. Schedule: 14 sessions. If you have the equivalent to a grade 12 diploma. Activity 8: Pronunciation Listen to the instructor say the following words. mark the syllable stress in these words. Training. but still need help with your English. Applications: clutch and brake systems and vibrating systems. you can attend adult day or evening school to get the credits you need to obtain a secondary school graduation diploma. You may even want to upgrade your skills and knowledge. rigid bodies in motion. then practise saying each one aloud. impulse and momentum methods. For example. 56 hours Fee: $699 Adapted from Ryerson Polytechnical University calendar Steps to Employment 51 . work and energy.Certification.

Mark the syllable stress in these words.Automotive Trades Workbook Activity 9: Comprehension Read the above course description and answer the questions: 1.__obtain 2.__rigid 6.__upgrade 4.__distort a) stiff b) speed c) get d) device connecting transmission to engine e) change f) courses you must already have before taking more g) the study of things that do not move/opposite of mechanics h) tiny portions of matter i) improve 52 Steps to Employment .__clutch 3.__statics 8. Is this course necessary to practise as an automotive service technician? Activity 10: Pronunciation Listen to the instructor say the following words. clutch particles distort obtain rigid prerequisite upgrade momentum statics Activity 11: Matching Match each word to its definition by writing the corresponding letter in the blanks.__prerequisite 9. 1.__particles 5. What do you think the course will be about? 3. What are the prerequisites for this course? 2.__momentum 7. Is it directly related to mechanics? 4. then practise saying each one out loud.

And Experience Activity 12: Research Look on the Internet at www. Fill in the info in the chart below. Training. Share your completed chart with others in your occupation: Course title Course description When offered Cost Steps to Employment 53 .Certification.schoolfinder.com for courses you may be interested in at a local community college.

General Publishing. Auto body Repairing and Repainting. of Spray Equipment.I.ca visit the Apprenticeship and Trades Certification Office in your area. M3B 2T6 Toboldt. ON. M6B 1G5 A. C.Automotive Trades Workbook certification requirements research www. Interchemical Corp. 1300 Castlefield Ave. Barrie.net consult your local school board course calendar for adult day-time and evening credit courses evaluation of past training visit World Education Services at www.htm www. third edition. Auto Body Repair and Refinishing $70. 30 Lesmill Road. ON. DeVillbies Canada Ltd. Scar. M1P 2Z5 Erjavec.. ON. Automotive Technology Systems Approach. M3B 2T6 Refinisher Manual. recommended books (Available at your local library or at Centennial College bookstore) Crouse. 30 Lesmill Rd.. General Publishing. Windsor..gov. J.wes. ON Employment . ISBN#0-8273-6724-4 Hogg.schoolfinder.W. For the address.00 Stockel.ca. Don Mills.. Auto-Mechanics Fundamentals.ca/english/career_info/English/main/resources.skillsforchange. Jack.. Toronto.L..edu.on. Delmar. ON Refinisher Guide.. visit CTHR.B.. Apprenticeship section For more information on… 54 Steps to see the Skills for Change Web site and fact sheets at www. check the blue pages of your telephone book. Rinshed Mason Products. 330 Progress Ave.C. Automotive Mechanics McGraw-Hill Ryerson Ltd..org training and upgrading For local community colleges. Don Mills.

Terminology Terminology for Tools and Auto Parts Occupational Terminology Communication in the Workplace Communication in the Community Personal Plan Steps to Employment 55 .

Automotive Trades Workbook 56 Steps to Employment .

work together to match the names of tools: __ sockets __ file __ box wrench __ needle-nose pliers __ Robertson screwdriver __ flare nut open-end wrench __ Torx screwdriver __ punch __ Philips offset __ snips __ ratcheting box wrench __ diagonal-cutting pliers __ combination wrench __ screwdriver __ ratchet __ straight offset __ open-end wrench __ trimmers’ pliers Steps to Employment 57 .6 TERMINOLOGY FOR TOOLS AND AUTO PARTS In this unit you will learn about tool names auto parts problem solving and you will practise writing and saying an experience statement Tools in the automotive shop Activity 1: Matching In small groups.

Automotive Trades Workbook Activity 2: Pronunciation Mark the syllable stress in these words. list the tools on the chart below by their function(s) and power source: hammer vise hacksaw ratchet air drill gauge chisel hoist screwdriver pliers socket tap and die soldering gun air impact wrench spray/power washers grinding/wire wheel HAND Cutting Hitting Turning Gripping Grinding Cleaning Drilling Welding/Joining Lifting wrench pullers punch electric drill pneumatic jack hydraulic press air compressor air ratchet AIR shop crane varsol tank twist drill drill press hydraulic jack vacuum cleaner air hammer/chisel air (impact) gun POWER 58 Steps to Employment . then practise saying each one. sockets vise grips box wrench punch ratchet snips Torx screwdriver needle-nose pliers Philips offset flare nut open-end wrench ratcheting box wrench diagonal-cutting pliers combination wrench screwdriver Philips screwdriver straight offset open-end wrench trimmers’ pliers Activity 3: Matching In small groups.

and jacks and hoists to lift cars and engines. Activity 5: Matching With a partner. label the following picture of an automobile with the following words. Career Start __ Hood __ Left rear door __ ‘A’ Pillar __ ‘C’ Pillar __ Right Bumper Cover __ ‘B’ Pillar __ Right Bumper Cover __ Sail __ Bumper Cover __ Left Rear Quarter Panel __ Rocker Panel __ Trunk Lid __ Roof __ Left Front Door Steps to Employment 59 . Graphics supplied by Sam San Philipo. and welding and frame-cutting equipment to remove and repair exhaust systems. such as pneumatic wrenches to remove bolts quickly. For example: I used power tools.Terminology For Tools And Auto Parts Activity 4: Describe a job duty Take turns using the above words in a sentence to describe a job you did in your last workplace.

brakes grab 15.Automotive Trades Workbook Motor vehicle problem solving Activity 6: Matching In small groups. engine overheats 12. match the above motor vehicle problems with probable causes or solutions: Problems… 1. engine stops and starts 2. excessive CO in exhaust gas 13. brown automatic transmission fluid 8. noisy brakes Causes/Solutions… a) advanced timing b) leaky carburetor c) fluid in radiator is leaking d) thick oil e) steam in exhaust f) defective catalytic converter g) linings worn or brake shoe rivets loose h) dirty fluid i) j) spark plugs of incorrect heat range check fuel injector k) loss of brake fluid l) too much oil being used m) (brake) shoes out of adjustment n) lack of coolant o) no voltage to ignition system p) incorrect timing 60 Steps to Employment . too much fuel being used 7. engine run-on 14. engine cranks normally but fails to start 9. engine lacks power 16. engine backfires but fails to start 3. engine makes ‘ping’ sound 10. pink automatic transmission fluid 6. blue smoke 4. white smoke 5. weak or sticky brakes 11.

_____ alignment and brakes technician 2. h) use lathes and grinding machines to rebuild brakes. _____ automotive painter 4. _____ transmission technician a) inspect and test transmissions and axles to locate faults and malfunctions b) file. and basic computer skills. such as oil changes. employers want to know about your work experience. a grade 12 education. hydraulic pumps. lubrications and tune ups d) repair and replace front end components. couplings. occupation) your duties and responsibilities Steps to Employment 61 . _____ automotive service technician 5. doors and frame and under body components e) apply primers and repaint surfaces using brush or spray guns f) work on gear trains. such as infrared engine analyzers and computerized diagnostic devices. In your resume and interview make sure to describe any work experience and courses that you have taken that have helped you to get the skills they want.Terminology For Tools And Auto Parts Activity 7: Matching In a small group. What employers want Employers are looking for proof that you have excellent customer service skills. knowledge of the automotive sector. g) use electronic service equipment. and other parts of automatic transmissions. body components. You have to talk about: • • • • where you worked how long you worked there your position (job title. 1. _____ fuel and electrical systems technician 6. match the job duties with the correct job titles below. When you apply for a job in Canada. _____ auto body repairer 3. grind and sand repaired body surfaces using both manual and power tools c) perform scheduled maintenance service.

Not only did I fix the cars. then to others in your same occupation.” Activity 8: Write your experience statement Practise it and use it to tell people about your training. I have driven buses and I repaired them. They may have some good suggestions of skills and knowledge you can add to make it better. The more people know about you. experience and knowledge. then finally to the whole class.Automotive Trades Workbook Here is an example: “When I was in Africa I worked for a garage. I also did the body work and painted them. 62 Steps to Employment . I didn’t use computers on my job but I am taking a course at a community college called Introduction to Word. the more help you will have! Activity 9: Saying your experience statement Practise saying your experience statement first to your partner. I was a mechanic there for four years.

General Publishing.com or search for other Web sites Steps to Employment 63 . B. Scar. 1300 Castlefield Ave. Barrie. 1998.. ISBN#0-8273-6724-4 Hogg. ON. Don Mills.ca/jobfutures Crouse. Auto-Mechanics Fundamentals. 330 Progress Ave.00 Stockel. General Publishing.. M3B 2T6 Toboldt. J.. Kelso. Technical Language for Foreign-trained Auto Service Technicians. ON technical language for foreign-trained ASTs / ESL Kelso. Auto Body Repair and Refinishing $70. Jack.L. of Spray Equipment. Technical Language for Foreign-trained Auto Vehicle Mechanics. Automotive Technology Systems Approach.B.hrdcdrhc. 30 Lesmill Road. B...I.. ON. Delmar. ON Refinisher Guide. Rinshed Mason Products. Don Mills. 30 Lesmill Rd.Terminology For Tools And Auto Parts terminology For more information on… for job descriptions see at Ontario Job Futures www. Windsor.. 1995. tools and equipment visit autotoolsexpress. Interchemical Corp. Sector Terminology. M1P 2Z5 Erjavec.W. Auto Body Repairing and Repainting. Information and Counselling. Ontario Training and Adjustment Board.. M6B 1G5 A. third edition. McGraw-Hill Ryerson Ltd. Automotive Mechanics. Toronto.gc. M3B 2T6 Refinisher Manual. ON. C.C.. DeVillbies Canada Ltd.

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develop. What do 9001. Companies that supply car makers with parts also have to be QS 9000 certified. install. ISO 9002 is used by organizations that provide goods or services according to designs or specifications given by the customer.” ISO 9000 focuses on the features of a service or product that the customer needs. Is ISO 9000 the same as QS 9000? 2. every product is made the same way every time. It simply means “equal” in Greek and is concerned with “quality management. Ford. ISO is not short for a longer word. Do you think ISO is good for customers? Steps to Employment 65 . Key words are: design.7 OCCUPATIONAL TERMINOLOGY In this unit you will learn about ISO 9000 standards writing a multiple choice exam and you will practise answering exam questions What is ISO 9000? ISO 9000 is a set of five universal standards for a Quality Assurance system that is accepted around the world. It refers to what the organization does to make sure that a product or service meets the customer’s needs. In other words. produce. QS 9000 is the automotive industry standard and includes all of ISO 9001 and ISO 9002 plus industry and customer specific needs. Where do you see ISO and numbers? 4. Chrysler and heavy truck manufacturers. It was developed by GM. service. ISO 9001 is used by manufacturers that design their own products and build them. Activity 1: Comprehension 1. 9002 mean? 3.

4. your results will tell you what areas to review. you may work in your trade for full wage. but probably not.Automotive Trades Workbook Writing a multiple choice exam If you are part of a compulsory or restricted trade. you don’t have to write the exam. Usually four choices are given. If you pass the exam. T T T T T F F F F F 1. Another is possibly right. will have to write the provincial exam to become certified. If you pass the exam. You may write the provincial examination as many times as you want. You may try the exam three times. Of the four. but it is mostly multiple choice. 3. 5. The exam costs $100 per attempt. F if it is false. 66 Steps to Employment . Activity 2: Comprehension Circle T if the following statement is true. However. If you fail the exam. If you do not pass the exam. If your trade is restricted. while the third and fourth are very similar. one is obviously wrong. If you do not pass the exam on your third attempt. 2. you are not required to write a provincial examination or have a Certificate of Qualification. This means you must find the most correct answer amongst several answers. which will allow you to work in your trade at full wage. a training consultant will advise you to take additional training in areas of your trade you are weak in. you must write a provincial examination at your local Apprenticeship and Trades Certification office. Then you will be allowed one more attempt at the exam once you can prove that you have completed the recommended training. a training consultant will tell you what to study. The exam has some true and false questions. If your trade is voluntary or non-restricted. you will receive a Certificate of Qualification. You must pay $100 only the first time you write the provincial exam. except for automotive painters. some employers and unions may ask for Certificates of Qualifications for voluntary trades. How to write a multiple choice exam Most automotive trades.

the answer is FALSE. but PROBABLY isn’t. Secondly. Therefore. a) Phillips b) ratchet c) right-angled d) Benson Yes. Then your choice is down to only two answers.Occupational Terminology It will be easy to find the obviously wrong one. there may be questions that ask for ALL OF THE ABOVE or NONE OF THE ABOVE. it is not necessarily true. The following are all of the different types of screwdrivers. however. A wrench is a tool that: a) grips a bolt b) tightens or looses objects c) is used to strike objects d) all of the above Also pay close attention to HOW the question is worded. two are correct but the third isn’t. try to find the answer that COULD be right. There may be just one word in the question that changes the meaning of the sentence. For example. A brake lining: a) comes into contact with the drum when the brake is applied b) comes into contact with the disc attached to the wheel hub when the brake is applied c) is the curved metal part of a drum brake to which the disc is attached d) is made of asbestos In this example. For example. but it is confused with the brake drum. and c) is wrong because it obviously confuses a brake lining with a brake shoe. a). A wrench is a tool that: a) grips a bolt b) tightens or loosens objects c) comes in a variety of shapes and sizes d) all of the above In this example. b) MAY be correct. For example. b) and c) are ALL names of screwdrivers. there are tricks in the question. Also. but they are not ALL the types of screwdrivers that exist. For example. a) is the correct answer. Therefore. so do that first. While d) may be true. Steps to Employment 67 . all of the above answers apply to the wrench. Circle True or False. For example. Sometimes.

Automotive Trades Workbook Activity 3: Writing a multiple choice practice test Form a small group of members of all auto trades and try to answer the following questions. Materials painted on automobiles include: a) enamel b) lacquer c) non-metallic protective and decorative coatings d) all of the above 68 Steps to Employment . transmission technicians. The rear disc brake with an integral parking brake has: a) two shoes in a hub-mounted drum brake b) a small brake drum mounted on the rear-axle halfshaft c) a piston that can be operated hydraulically or mechanically d) a separate fluid reservoir for the parking brake 4. auto painters. Voltage is: a) current flow b) resistance to current flow c) electrical pressure d) amperes flow 3. When the gear ratio through the transmission is 1:1. brake and alignment technicians and fuel and electrical systems technicians. The two fuel systems used with spark-ignition engines are: a) carburetor and diesel b) fuel injection and diesel c) port and throttle body d) fuel injected and carbureted 2. Work as a team. Body construction consists of: a) body-and-frame b) unitized body or unibody c) space frame d) all of the above 6. the transmission is in: a) overdrive b) direct drive c) underdrive d) neutral 5. 1. There will be one question each for ASTs. auto body repairers.

act according to adjusting allows applied backfiring block bolted buzzing dragging coat circulates compressed connect controlled dips disconnected disengaged displays 1. you must add air. 8.Occupational Terminology Activity 4: Pronunciation Listen to the instructor say the following words. 5. Check your answers with a partner. When the gauge_____________low pressure. 9. 15. 13. 11. Fill in the blanks with the verbs in the box below. ______________means a problem in the ignition. 2. 12. Accidents can occur when the brake pedals become____________. 16. Power is cut off when its source becomes____________. 10. Make sure any loose parts are_______________down before you start. _____________air is needed for hydraulic power. 18. 6. The old muffler was____________behind the car. Steps to Employment 69 . If you hear_______________ there could be a problem. Don’t______________the entrance or we won’t be able to get in. She had trouble______________the tailpipe. The mercury in the thermometer_____________when it is cold. 4. the exam is difficult. Safety goggles_____________as protection in doing many jobs. 3. Temperature is ______________by the thermostat. The fan ______________air. _____________the part with oil to make it easier to turn. then practise saying each one out loud. 19. applied controlled dips backfiring bolted according circulates displays disconnected Activity 5: Fill in the blanks You may also be asked Fill in the Blank questions on the provincial exam. He_______________pressure to the brakes to make the car stop. ______________my classmate. 14. The valve ____________ the exhaust to escape. 17. _____________the other jumper cable to the battery. Mark the syllable stress in these words. 7.

an electrical current also_______________. they will not come apart. Accidents will______________if you are not careful. An engine may ____________ if it is not allowed to warm up in cold weather. 11. A low fuel reading______________it is time to add fuel. Like water. 4. Increased motion of electrons________________the temperature. Catalytic converters attempt to _____________exhaust before it enters the atmosphere. 14. 7. Pistons____________in an up-and-down motion in a cycle. 12. 5. 8. If you_____________the two parts. An object____________another object when it applies force toward it. It is a good idea to_______________tires a few times a year as part of a 12-point inspection. 10. 6. 9. 2. Parts move so you should _______________them in their original place. Then check your answers with a partner. 15. 3. flows interlock purify reposition indicates occur pushes restore idle produces raises rotate insulates prevent reciprocate rub 1. The brake lining should_____________against the brake shoe. The addition of a spark to fuel____________ignition. 70 Steps to Employment . 13. You can_______________accidents if you are careful. Wheel alignment lets you______________alignment to the manufacturer’s specifications.Automotive Trades Workbook Activity 6: Fill in the blanks Fill in the blanks with the verbs in the box below. 16. Rubber________________electrical waves.

Stockel.C.. General Publishing (see above) Refinisher Manual. 07632 Practical Problems in Mathematics for Automotive Technicians. Dave Coughlin Transmissions. Delmar. Toboldt. 30 Lesmill Road. Delmar Publishers.S. by Rinshed Mason Products. Int’l Thomson Ltd. Prentice-Hall. Div. Englewood Cliffs. Kelso. Brigid. ON M1P 2E7 Suspension & Alignment. Van Nostrand Reinhold Ltd. Hogg Auto body Repairing & Repainting. 1998 Steps to Employment 71 . Kelso. ISBN#0-8273-6724-4 Automotive Technology. McGraw-Hill Ryerson Ltd..Occupational Terminology exam preparation books For more information on… Auto-Mechanics Fundamentals. New Jersey. Interchemical. 330 Progress Avenue. Refinisher Guide. Crouse. Skills for Change/OTAB. Nash. James G.S. Nelson Canada-Div. ON M1P 2Z5 Automotive Transmissions & Power Trains. Dwiggins. J. Toboldt.W. Scarborough. ON AST Automotive Technology Systems Approach. Johnson. Brigid. Scarborough. General Publishing (see above) Automotive Air-Conditioning. Hughes. 10987654 mechanics terminology/ESL Technical Language Training for Foreign-trained Auto Vehicle Mechanics. deVillbies Canada Ltd. Don Mills.B. Refinishing Paint Section A. Jack Erjavec... Auto body Repair and Painter Auto body Repair & Refinishing. General Publishing. Dave White (American) Guide to the Certification Examination. Frederick C. ON M3B 2T6 Automotive Mechanics. Canadian Industries Ltd. 1996 Occupational Terminology Workshop – Curriculum for Auto Service Technicians. George Moore. Windsor. Automotive Encyclopedia. McGraw-Hill Ryerson Ltd. Kalman Banitz. McGraw-Hill Ryerson Ltd. Inc. of Spray Equipment.B. MCZCR/M.

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but avoid saying that you’re sorry and do not blame anyone else if you make a mistake in the estimation. You can help the customer with this shock by giving them the news in a straight forward manner. What should you do to give good customer service? 2.8 COMMUNICATION IN THE WORKPLACE In this unit you will learn about communicating with customers. If you have a problem. Be polite. they often do not understand how much labour is involved as well as the cost of replacement parts. and employers filling out estimate forms You will also give and respond to feedback practise workplace role plays fill out an estimate form Giving customers an estimate No one likes to give bad news. Activity 1: Comprehension 1. finding out how much it costs to have their car fixed sometimes comes as a shock. What shouldn’t you do if you want to keep customers? Steps to Employment 73 . always offer a solution. Because most of the public does not know much about motor vehicle repair. Therefore. co-workers. Being honest with people is a good way to keep them as regular customers.

T.T. I have good news and bad news. Mr.Automotive Trades Workbook Activity 2: Comprehension Circle the most appropriate way of giving bad news in the following sentences. It’s going to cost more! a) After I called you.90. on labour. I’m trying my best to find a grill for your K-Car. The revised estimated is $359. but I haven’t been able to find one yet.S. but the good news is we did find one for a Reliant. Singh. but my boss said I have to charge you G. 1. b) Ms. 74 Steps to Employment . Singh. If you have a problem with this. The bad news is that we can’t find a grill for your K-Car. I’m really sorry.T. We can’t find the part! a) Ms. however. I forgot to include it.S. so now you owe us $359. on the labour part of your estimate. Singh. we can’t locate a grill for your K-Car. Would you like me to order this one? c) Hi. get one for a similar car. I can. c) I’m afraid I’m going to have to charge for G. b) Sorry. Mr. you can speak with him. Ms.S. Jones. 2. I realized that I forgot to include the G. It’s my fault.90. on labour. Jones.

With taxes. we also noticed too much wear and cracking on both the alternator and air conditioning belts.Communication In The Workplace Activity 3: Comprehension Read the dialogue and answer the questions that follow: Dialogue Mechanic: Customer: Mechanic: Customer: Mechanic : Hello. Ms. Bye. Sounds good. Wong there? Speaking. While we were checking the car. I’ll start on it right away and if I run into any problems. I do think this work is necessary. is Ms. and the car’s six years old. and labour is $88. thanks. Otherwise. Wong’s car? 2. Wong. like on a bike. What are sliders? The sliders touch the rim of the wheel. if you think it’s necessary. I’ll call you as soon as it’s ready. Customer: Mechanic: Customer: 1. Parts will be $39. the battery won’t recharge properly and you won’t have proper operation of the air conditioning system. How will it be fixed? 3. bye. and when they’re not lubricated properly. You’re welcome. I’ve had a look at your brakes and I’m going to have to lubricate the sliders. I can probably have it ready by tonight. To service your front brakes and lubricate the sliders.45. Do you want me to go ahead with it? Customer: Mechanic: Okay. you get that squeaking sound. it’ll be $27. What was wrong with Ms. it comes to $146.57. I’ll call you by 4:00 this afternoon. How much will it cost? Steps to Employment 75 . If these belts are not replaced. Does my warranty cover it? Your warranty is only good for three years.50.

00 Total Labour: Total Parts: Sales Tax: Total Amount: $62. Ontario 416-555-4567 QTY PART DESC AMOUNT Make: Dodge Model: Spirit Year: 1998 Colour: White Licence: JQN 345 LABOUR CHARGE 1 1 Alternator Belt Air Con Belt $24. BK Auto Repair no.00 $15.50 $17.29 $117.00 Install Install Service Brakes Lubricate Sliders $17.00 $15. 2002 Customer: Warren Peace 123 Main Street Toronto.Automotive Trades Workbook Activity 4: Filling in an estimate form Use the following estimate form as a model and fill in the blank form using the information from one of the jobs on the following page.95 $39.24 76 Steps to Employment .95 Rates based on $65/hour Parts: $39.50 $27.

75 $ 37. AJQN 345 Align Wheels $ 75..00 $114.48 99 Jeep Cherokee Black. Toronto 416-555-1212 98 Ford Taurus Blue.25 $ 86. LKD 578 Replace Cruise Control Cable $ 97. 2003 Customer: Make: Model: Year: Colour: Licence: PART DESC AMOUNT LABOUR CHARGE QTY Rates based on $65/hour Parts: Total Labour: Total Parts: Sales Tax: Total Amount: Steps to Employment 77 .. Toronto 64 Payne Dr.39 $286.98 $191. TSF 395 Replace Muffler $ 52.25 Vehicle Need Labour Parts Taxes Total BK Auto Repair no.. Toronto 416-555-3678 416-555-0296 97 Honda Civic Red.50 $ 24.00 $ 11.Communication In The Workplace Customer 1 Name Jose Strachan 89 Booth St.64 Customer 2 Customer 3 Yvonne Liu Sean McIntyre 295 Ralls Rd.00 $ 0.50 $151.

he looks for his pneumatic drill and cannot find it. When Juan asks Ivan that morning if he’s seen it. Thursday morning. He asks Juan if he can borrow his tools for the week until he can return to his cottage to pick up his own. Ivan took his tools from the shop to his cottage four hours away to work on his car. The boss tells Ivan that he should be using his own tools and that he shouldn’t bother coming to work without them. Real stories… Juan and Ivan work in an auto shop. It’s lunchtime and Juan knows Ivan is having lunch at the coffee shop. He goes to the shop. He last saw it on Monday morning. Your dialogue Activity 6: Role play Now present your dialogue with a partner to the class. Juan lends his tools to Ivan. Ivan says he hasn’t seen it all week.Automotive Trades Workbook Activity 5: Pronunciation Write a dialogue on the lines below. 78 Steps to Employment . he accuses (blames) Ivan of stealing the drill and demands that he buy him a new one. and in front of two other technicians. Juan suspects (thinks) Ivan is lying but says nothing. Ivan denies stealing the drill. He forgot them at the cottage and now has no tools. Practise the dialogue with your partner and get some help from the instructor on words that are difficult to pronounce.

speaks Italian. has anyone seen it?” we are stating a problem and asking for help. mark the stressed syllable. This is beginning to bother you. 1. and more defensive when they are accused of doing something. Are you trying to rip me off? _________________________________________________________________________ Activity 9: Role play Act out the following role-play with your small group. but he says that the jokes aren’t that funny anyway. When we say “I have a problem – my drill is missing. you are displeased with. This accident is all your fault. You don’t want to embarrass them. They are more co-operative when we state problems and ask for their help. Tell them that it is only their behaviour. People become less co-operative. including the boss. They often tell jokes during lunch. we can follow these three steps to tell them. Activity 7: Pronunciation Listen to the instructor say the following words. 3. You work in a shop in which almost everyone. My paycheque is wrong. You mention it to the boss one day. Are you stupid? Didn’t you see the sign? _________________________________________________________________________ 2. Present it to the class. and that he can’t tell his experienced workers to speak in English. 1. and ask them if they would have handled it differently. When we are angry with someone. Talk to the person who is causing the problem alone. then repeat them yourself aloud. Talk to your coworkers. 2. not them. they say that it would take too long.Communication In The Workplace Communicating with co-workers Giving “I” Messages When we say. denies co-operative suspects accuses Activity 8: Writing With a partner. change the following accusations so that they are not blaming. none of which you can understand. Tell them exactly what you want them to do or change to make things better for you. When you ask them to repeat the joke in English. “You took my drill!” we are accusing. Steps to Employment 79 .

2. we can feel bad. What should Vladimir have done/said? 2. Say “maybe a mistake was made when” Real stories… Vladmir’s Problem Vladimir has been working on the same car for three days. ask how it can be avoided in the future. On the third day. Give an explanation (only if you are sure the employer is wrong). Activity 10: Discussion Discuss the following situation in your small group. and b) so that the employer’s reputation and quality of work does not suffer. 5. What do you think he can do to try to solve the problem and get his job back? 80 Steps to Employment . His employer has asked him how it’s going at the end of the first two days. but particularly an employer. Then he tells Vladimir that although he’s doing a good job. Assure the employer that you will try not to make the same mistake again. Thank the employer for pointing out the problem. and 4. Being able to accept feedback (especially when it is negative) is a skill made up of the following five steps. Vladimir says no and looks puzzled. Avoid saying “you” as it sounds like you are accusing. he calls Vladimir into his office and asks him if he’s having a problem.Automotive Trades Workbook Communicating with employers Accepting feedback When anyone. Present your answers to the questions below to the class. 3. 1. particularly to their apprentices. 1. informs us about one of our weaknesses. he must increase his speed if he wants to keep working here. Apologize for your actions if you are indeed wrong. Part of the job of an employer is to give feedback to workers (let them know their mistakes). His employer smiles. Vladimir is a perfectionist and becomes so insulted that he gathers up his tools and quits at once. but looks a little worried too. so that they can a) be aware of their mistakes and learn more. Accept the feedback.

YWCA. see Chilton’s catalogue available at your local library Steps to Employment 81 .Communication In The Workplace communicating in the workplace see resources listed at end of Unit 9 For more information on… read Discovering Life Skills. 1985 real forms used in the workplace visit a local garage for codes used to calculate estimates.

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Like making friends. By volunteering to supervise the children. You’ll find that you will learn English much more quickly and Canadian life will become much easier if you meet people who were born in Canada or have been here a few years. making a network takes some effort. And it’s probably much bigger than you think! People in your network can help you and you can help them. Maybe the elderly woman who lives next door in your building is lonely and likes to chat and have tea once a week. Likewise. maybe your daughter’s school needs volunteers for class trips. you get to meet other parents and find out about babysitters. This arrangement is good because she has company and you get to practise your English. talents and needs.9 COMMUNICATION IN THE COMMUNITY In this unit you will learn about the hidden job market a network and how to build one using small talk to build a network leaving a voice mail message You will also build a network practise leaving a voice mail message Finding the hidden job market Moving to a new country is a big change. Acknowledge their skills. You can meet new people by forming a network – something that you had back home with your extended family members and others in your profession or community. experience. Steps to Employment 83 . bargain hunting and activities for your children. Your network includes everyone in your life. You can also learn valuable lessons from immigrants who have been in Canada longer than you have. Learn what you can about people in your network.

His ____________ includes everyone in his community. 6. Friends Your friends have skills you may not be aware of and they have their own networks. Mark the stressed syllables. You can tap into their knowledge and their networks. The woman ________________ every Sunday after church. Ask to be introduced. Neighbours Because you live close by. 84 Steps to Employment . You can get _________________information from other parents at your children’s school. acknowledge has a company has company network valuable bargain hunting Activity 2: Fill in the blanks Complete the following sentences with words from the box. 5. You know you already have one thing in common—your choice of residence. Find out who your neighbours are. 3. 4. The woman ____________________called ABC Manufacturing. acknowledge has a company has company network valuable bargain hunting 1. you have chances to develop close relationships. 2.Automotive Trades Workbook Activity 1: Pronunciation Listen to your instructor say the following words. People in your network Family Members of your family have different skills and backgrounds. then practise saying them out loud. Before the shops close is a good time to go _____________________ in the market. Please ________________ the help of others by thanking them.

you have a ready-made network. Clients You serve them and you have built up a relationship of trust. Ask them to serve you in various ways. 1. Co-workers Find out about their skills and knowledge. Get to know your fellow volunteers better.___ mosque a) people you know less well than friends b) where you live c) access d) Islamic place of worship e) Jewish place of worship Steps to Employment 85 . church or synagogue can advise and support each other on common issues.___ acquaintances 3.___ tap into 4. The door is already open.___ residence 5. Don’t waste the opportunity to begin friendships and networks this way. Activity 3: Pronunciation Listen to your instructor say the following words and mark their stressed syllables. You may be able to help each other. residence synagogue acquaintances residents tap into mosque Activity 4: Matching Match the words to their definitions.___ synagogue 2. Acquaintances These are people you meet in work and social settings. Then say the words out loud. Ask each person you meet to tell you more about him or herself.Communication In the Community Religious community People who share the same faith at your temple. supporters and referrals. Most people join these groups to meet others. Volunteer groups One of the reasons people volunteer is to meet others. Suppliers Because you do business with them anyway it is easier to find out more about them and find out if they might need your services. Clubs or association members If you are involved with any community or professional associations or activities. mosque. as suppliers.

your doctor. your family. See who has the longest list in the class. people you see at the bus stop). those where you worship. all of the other learners in your class. 13. 4. People you see every day 1. 7. Write their names or describe them if you don’t know their names. 14. 6. those in another class you are taking). 2. People you see every week People you see less than every week 86 Steps to Employment . (e. 12. corner store owner. 3.g.g. make a list of all of the people you see less than every week.Automotive Trades Workbook Activity 5: Building a network In the first column. 15. In the third column. 9. 8. make a list of all of the people you see every day (e. Do the same in the second column for all of the people you see every week (e. 5. your extended family. 11. 10. Compare your list with another person in the class. barber).g.

Activity 6: Pronunciation Listen to your instructor say the following words and mark their stressed syllables. are divorced or separated. so that you may help each other. “Where were you coming from?” After you tell them from which part of the city you came. My bus was late!” the other person will probably ask something like. it is considered impolite to DIRECTLY ask people: • • • • where they live what they do for a living whether or not they are married what their religion is While it is not necessary to know if someone is married. knowing if they have children. socio-economic address (verb) status Steps to Employment 87 . However. Some newcomers say that Canadians are cold because they don’t like to share this information. or by sharing information first. the best way to find out the answers to these questions is INDIRECTLY. In many countries. or how much money they earn. if you say. Many Canadians are not married. but how do you ask for things from strangers? By finding things that you have in common. In addition. so that you know how to address someone. For example. It’s easy to approach family and friends. but you just have to ask for them INDIRECTLY. “It took me an hour to get to class today. Asking whether someone is married is tricky because in many other countries one treats someone who is married with more respect. especially children around the same age as your own children. we address everyone the same way. you can ask them where they came from. Answers to the other three questions can be important. In Canada. however. they are afraid the person asking may want to find out their socio-economic status.Communication In the Community Small talk Sometimes the people closest to us have the information we need. They are all treated equally. others are more likely to share with you. the above information is asked for upon meeting someone. This way. In Canada. Canadians generally keep this information private for fear of being discriminated against. If someone asks them where they live and what they do and what their husband or wife does. can be important. many Canadians do not publicly practise any religion. live with a male or female “partner” without being married and all of these people may have children. They may be afraid to answer these questions directly for fear that they may be discriminated against. Then say the words out loud. regardless of how they answer the above questions. since it is important to get this information from the people in your network.

Find participants who have the following things in common with you.. lives in the same neighbourhood as you do . 9.. write their name to the right of the phrase. 7 8. . has children in the same school as yours . is from the same country as you are . Get as many names as you can.. 2. 1... has worked in English 88 Steps to Employment . shares your religion .. Activity 8: Find someone who… This activity allows you to practise networking with the participants in your workshop.Automotive Trades Workbook Activity 7: Make requests more polite In groups of two. make the following DIRECT questions into more INDIRECT questions: 1.. What is your profession? 4. You must change the following phrases into questions.. ... Do you have children? 2.. has children the same age as yours . If your classmates answer Yes.. What is your religion? When you are finished.. gets off at the same subway stop or takes the same bus you do . 3. share your information with the other pairs in the class.. 6. speaks the same language as you do . worked in the same trade as you did ... 5. Where do you live? 3. 4.. knows the same computer languages you do 10....

relaxed and friendly. Give them feedback. practise it twice. Did they include all the information they were supposed to? Was it clear? Was it too long? Steps to Employment 89 . how and when you can best be reached. what you want the listener to do. If you are unsure of yourself. You do not want the caller to hang up. record yourself then play back the recording to make sure your message is clear and to-the-point. Who you are: When you phoned: Your message: How and when you can best be reached: Your phone number: Activity 10: Speaking Leave a message on your facilitator’s voice mail saying that you are sick and cannot make it to class. Take the time to record your message so that it sounds natural. make certain you relay all the following information: • • • • • • your name. the time you called. The message should be less than a minute. Activity 9: Writing a message Write down the message that you want to leave. why you called. Activity 11: Listening Listen to the messages you and your classmates left your facilitator. and your phone number. then read it to the group and get their feedback.Communication In the Community Leaving voice mail messages When you leave a voice mail message.

Automotive Trades Workbook local volunteer centres see the telephone book for your city For more information on… 90 Steps to other ways to meet people and network get involved in tenant meetings in your building join your local community centre and join a committee or simply get involved in some of the low-cost activities visit your local union office Employment .

and industry skills. experience. make a list of the first steps. The steps for this self-assessment are to: 1. your interests. consider your personal characteristics. Steps to Employment 91 . list your training. your skills and knowledge. and experience. 3.10 PERSONAL PLAN In this unit you will assess your skills and knowledge make a personal plan for the near future discover community resources to help newcomers You will also make a personal plan for the next steps you plan to take Self-assessment This self-assessment will help you think about your previous education. and help you make a plan of action. 2. training.

Try to answer each question with a yes or no.Automotive Trades Workbook Activity 1: Your personal characteristics These personal characteristics are seen as essential to becoming a successful automobile tradesperson. If you feel that you don’t have these characteristics. Questions Personal characteristics and work ethic Do you like to make your own decisions? Do you have will-power and self-discipline? Do you plan ahead? Do you get things done on time? Can you take advice from others? Do you adapt easily to changing conditions? Yes No Strategies… Communication and social skills Can you communicate clearly and effectively in English both orally and in writing? Are you confident in your customer service skills? Do you enjoy working with the public? Have you worked successfully with clients and employees in your previous jobs? 92 Steps to Employment . think about strategies that you can use instead.

have you collected information about certification in Canada? If not. Then. Are there courses that you can take to help? Are there people who can help you? Are there ideas that you need to reconsider? Questions Technology Can you use a computer? Are you able to use the Internet? Yes No What can I do next? Education and training Do you have the training that you need to work in automotive trades? Is certification or registration required in Ontario for your occupation? Do you have the certificate. do you need to upgrade your certification? If so. First. do you know where to get this information? Do you know what English skills you need to work on? Do you have your own tools? Are you prepared to invest in your own set of tools? Are you familiar with tools and tool companies popular in Ontario? Steps to Employment 93 . diploma or degree required to work in automotive trades? Training and upgrading Do you think you need upgrading or extra training before you can practise your trade? Do you know where you can get training in your field? If you were trained in another country.Personal Plan Activity 2: Your skills and training These questions focus on your skills and training. go through all the questions and answer yes or no. Try to think about what you can do to gain this knowledge or these skills. go back and look at all the questions for which you answered NO.

2.Automotive Trades Workbook Activity 3: A personal plan Take all the NOs and make a short term plan. 4. Choose five steps that you feel you can accomplish this year and list them here: 1. 3. 94 Steps to Employment . 5.

Type of training Training providers Cost English as a second language (ESL) ESL/mechanics English upgrading Job search programs Co-op programs Volunteering opportunities Other Steps to Employment 95 .Personal Plan Activity 4: Research To help you achieve your personal plan. flyers and calendars to find information for training and upgrading opportunities in your field. use training and upgrading pamphlets.

com connect to the Ontario Ministry of Education and Training’s Training Hotline at 1-800-387-5656 language training/ESL free ESL and word processing courses are available through the calendars for boards of education and the bulletin boards at your local library Employment . seminars or workshops in your community check your local community college training and upgrading for private colleges and vocational schools.on.voe-reb. look in the Yellow Pages under computer training for a list of Ontario Colleges of Applied Arts and Technology.org/welcome. visit the Ministry of Education and Training Web site: www.Automotive Trades Workbook volunteering For more information on… 96 Steps to visit Charity Village’s Web site at www.html for a matching service for volunteers and agencies across Canada look in the Yellow Pages for volunteer centres in your city community programs look for pamphlets advertising community workshops look for any ESL/mechanics classes.com for a listing of volunteer jobs in the non-profit sector visit www.charityvillage.ca visit the HRDC Interactive Training Inventory Service for Ontario at www.trainingiti.edu.gov.

either fixed or rotating on which wheels are fixed backfiring premature ignition causing explosion in cylinder or exhaust pipe bumpers rubber covering fenders certification a licence to practise an occupation clutch device connecting and disconnecting transmission to engine components parts compressed squeezed into a smaller space couplings links connecting two pieces of machinery dashboard cover for electronic equipment behind steering wheel dents depressions in hard material left by pressure or blow devices tools or instruments diagnose find the problem Steps to Employment 97 .11 GLOSSARY alloy combination of two or more metals aluminum a lightweight metal axles spindle.

not time grills ventilated cover for the engine grind crush into small particles hood engine cover lubrications greasing or oiling to prevent friction and grinding inspect check prerequisites courses needed to be taken before taking other courses primed prepared 98 Steps to Employment .Automotive Trades Workbook differentials gears that allow rear wheels to rotate at different speeds while rounding corners dolly block used for stability drive lines transmit power from transmission to gears epoxy glue-like material used to bond things estimates detailed outlines of work to be completed and fees faults problems or irregularities fenders metal or plastic strips around base of car file used to sand rough surfaces flat rate method of pay based on work completed.

unmoving suspension supports vehicle on its axles transmission transmits power from engine axle tune-ups regular inspection and repair vibration continuous back and forth movement weld join using heat to bind metal pieces wrenches tool used to turn bolts write-off a vehicle so damaged.Glossary primer paint undercoat seams where edges meet shafts gear coverings static still. it’s not worth repairing unibody one-piece body voltage surge suppressor an instrument that prevents voltage levels from increasing suddenly WHMIS Workplace Hazardous Materials Information System Steps to Employment 99 .

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