Syeda Noushin Arefeen

201 Keefer Road, Thorold, Ontario, L2V 4N3

647-786-8718
syeda.are@gmail.com
Education

Bachelor of Arts Honours Psychology April 2021

Brock University

Work Experience
Developmental Support Worker October 2019 - Present
Bethesda Community Services, St. Catharines, ON
Assisting and educating clients with developmental disabilities by supporting their specific
needs
Displayed correct use to Safety Care, De-escalation training and proper language use to assist
clients with behavioural challenges
Navigating the mental health concerns of various clients by understanding Behavioural
Support Plan
Settlement Services Navigator July 2019 – September 2020
Niagara Folk Arts Multicultural Centre, St. Catharines, ON
Navigating the various services at the Folk Arts Centre to maximize client satisfaction
Helping newcomers through settlement programs to integrate into Canadian society
Creating and celebrating a diverse workplace to assist with the varied cliental needs
Customer Service Manager April 2019 – September 2020
Walmart, St. Catharines, ON
Coach, mentor and trained staff, including overseeing employees
Promoting customer service skills to staff and promoting Walmart Mastercard
Consciously creating a workplace culture that complies with company policies
Boutique Specialist April 2018 – August 2018
Nespresso, Square One, Mississauga, ON
Developed extensive communication skill while managing a variety of customers
Gave simple demonstrations of variety complicated machines and educated potential
customers for future purchase
Achieved and exceeded daily and month sale targets
Teacher September 2017 – January 2018
North American Muslim Foundation Academy, Scarborough, ON
Grade 6 Home Room teacher – taught Math, English, Science, Social Sciences, Art and Gym
Graded homework, assignments, project works and tests
Worked one on one with students struggling class materials and helped them better understand
their assigned work
Sales and Stock Associate August 2017 – August 2018
Torrid, Eaton Centre, Toronto, ON
Demonstrated effective communication skills while managing corporate office’s tasks and
duties
Organized stock room with ongoing shipping and orders while managing the back room
Managed both roles of sales and stock associate according to store needs
 Syeda Noushin Arefeen
201 Keefer Road, Thorold, Ontario, L2V 4N3
647-786-8718
syeda.are@gmail.com

Sales Associate October 2016 – August 2017

Forever 21, Eaton Centre, Toronto, ON
Worked in a fast paced and stressful work situation while maintaining amazing customer
service
Meet every customer and their specific needs for their satisfaction
Sales Associate October 2015 – January 2016
The Hudson Bay, Toronto, ON
Provided customer service, managed cash registers and daily cash counts
Addressed any adversity between customers and colleagues
Acquired organization skills and demonstrated composure in an accelerated environment
Volunteer Experience

Care for Newcomer Children (CNC) – Lunch Monitor March 2019 – December 2019
Niagara Folk Arts Centre, St. Catharines, ON
Communicates with children, parents and staff in a positive and respectful manner
Assists and monitors children and parents during lunch hours
Ensure the safety of children and toddlers at all times
ESL Language Tutor April 2019 – December 2019
Niagara Folk Arts Centre St.Catharines, ON
Tutoring one-on-one to improve newcomer’s English
Planning, preparing and delivering lessons
Helping newcomer improve their listening, speaking and writing skills individually
Special Needs Care January 2016 - April 2016
International Volunteer Head Quarters (IVHQ) Davao, Philippines
Demonstrated nonverbal communication skills with the children and adult in a Bisaya spoken
majority group
Conducted a variety of activities (i.e. Painting, dancing, gardening etc.) for different child and
adults that have been diagnosed with physical, mental or emotional disabilities
Assisted coordinators during lunch services and nap time by engaging with children and adults
Volunteer Head Tutor January 2016 - January 2018
Educare Tutoring Centre, Toronto, ON
Mentored and trained 5 tutors in order to develop appropriate communication skills with
children
Demonstrated leadership during times of difficult children using knowledge and techniques
learned in school
Supervised tutors and children relationship while assisting them when needed
Special Skills
CPR Certified, Safety Care, De-escalation Training
Fluent in Bangla, Hindi and Urdu
Professional experience with traditional art mediums such as oil, water and pastel

References Available upon Request