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1) TELL ME SOMETHING ABOUT YOURSELF/ PLEASE INTRODUCE

YOURSELF?
[45 sec]
ANS) Name
Age
Home town
Education background (specify year of passing & degree)
Work experience
(Company name
Designation
Year of experience)
Extra circular activities (any specialized)
Hobbies (at least two)

2) HOW ARE YOU AS A PERSON?


ANS) ONE WORD /ONE LINE

3) WHAT YOU HAVE DONE SINCE MORNING? (IMP)


ANS) SPEAK UP ATLEAST FOR 2 MINS

4) WHAT DO YOU KNOW ABOUT BPO’S?


ANS) BPO STANDS FOR BUSINESS PROCESS OUTSOURCING.
THERE ARE TWO KINDS OF BPO’S
1) INBOUND – YOU WILL HAVE TO RECEIVE THE CALLS.
2) OUTBOUND – YOU WILL HAVE TO MAKE THE CALLS.

5) WHY DO YOU WANT TO JOINT A BPO?


ANS) A) FOR BETTER GROWTH /CARRER PROSPECTS
B) FASTEST GROWING INDUSTRY

6) WHERE DO YOU SEE YOURSELF 3 YEARS DOWN THE LINE?


ANS) I SEE MYSELF GROWING WITH THE COMPANY

7) FAMILY BACKGROUND
ANS) DON’T SPECIFY PARENT’S NAME
JUST SPECIFY PROFESSION OF PARENTS & SIBBLING.

WORK PROFILE?
ANS) NAME OF THE ORGANISATION
DATE OF JOINING
JOB RESPONISIBLITY
COMPANY SYNOPSIS
INCREMENT /PROMOTION/ ACHIEVEMENTS
DATE OF RESIGNATION (REASON OF RESIGNATION)

9) WHY DO YOU WANT TO JOIN A BPO (OTHER FIELD /SECTOR)?


ANS) 1) DURING RECESSION PERIOD IT HAS PROVED ITSELF AS THE
MOST STABLE INDUSTRY.

10) SALARY EXPECTATION?


ANS) AS PER THE COMPANY’S NORMS

11) WHAT IF SOME OTHER COMPANY OFFERS YOU MORE THAN


US?
ANS) I WANT TO GROW VERTICALLY NOT HORIZONTALLY.

12) ARE YOU COMFORTABLE WORKING IN SHIFTS?


ANS) YES

13) WILL YOU SIGN A BOND?


ANS) YES

14) WHERE YOU WILL BE GOING TO STAY?


ANS) I WILL MANAGE (DON’T DISCUSS YOUR ACCOMATION
PROBLEM WITH THE RECURITER)

15) WHAT DID YOU LEARN IN YOUR LAST JOB?(IMP)


ANS) BE PREPARED WITH YOUR OWN ANSWERS.

16) WHY YOU HAVE LEFT LAST JOB? (IMP)


ANS) BE PREPARED WITH YOUR OWN ANSWERS.

17) DO YOU HAVE ANY ISSUES IN RELOCATING?


ANS) I HAVE NO PROBLEM IN RELOCATING.

1 SPEAK ON ANY TOPIC OF YOUR OWN CHOICE?


POSSIBLE TOPICS-
CURRENT TOPIC,
LAST BOOK READ,
LAST PLACE TRAVELLED,
ANY ARBITARY TOPIC,
YOUR HOME TOWN,
LAST MOVIE WATCHED, ETC.

Do’s & Don’ts

1) Don’t use Myself / use my name is or I am


2) Don’t use I belongs to / natively from / use hometown
3) Don’t use I am this many of age / use I am 24 years old
4) Don’t Complains about previous jobs
5) Never complain about previous employer
6) Don’t use wrong grammar, vocabulary, language
7) Do not say no to the HR
Do not argue with HR
9) Don’t put any constraint like marriage ,exams, or any other
10) Don’t give any answer in monetary terms
11) Weakness
12) Don’t argue on salary
13) Don’t say that you are perusing anything
14) Don’t use this words “Actually , normally, generally , ya “
15) Don’t discuss on date of joining.

• Why do you want a career in the BPO sector?


o Telling your interviewer that you need the money or that you love the fast-
and -easy BPO culture is a complete no no. There are other ways of
convincing your employer to hire you. Think about personality traits that
make you suitable for this job. On the other hand, you should have correct
information about the growth rate and the size of the BPO industry.

Quoting these make you look serious, knowledgeable and professional.

o You can come up with an answer like -”I would like to pursue a job in this
sector since this is an industry that is growing very fast. According to this
year’s Financial Times Report on the Indian Industry, the size of the BPO
industry is around $ XX billion and it is growing at a rate of XX per cent.
Not only this, I also feel that I have a personality that is well suited to this
industry, since I love interacting with people and have great
communication skills.

I fell that I can utilize my potential to maximum in this industry while


boosting and enhancing my skills and expertise at the same time.
Moreover, it is a steady and a constant job. I fell that I will definitely
prove to be an asset for any company as I can easily adapt to any
ambience and make sure that it does not hinder my creative skills and
abilities. I can easily work in a team.”

• Will you be comfortable working in different shifts?


o Yes, I can.

I might have difficulties at the beginning, but I am sure that my body will
easily adjust to working at odd hours. Staying up throughout the nights is
not a problem for me.” You can take this as an opportunity to talk about
how well suited for the job you are by saying things like—

 I am enthusiastic and energetic about my work.


 I am very proficient and hard working.
 I can work efficiently and with the same amount of zeal and energy
at any time in the day.
 I can strive hard to achieve my goals and at the same time manage
other aspects of the job.
o One thing to keep in mind while praising yourself is to avoid the use of
superlatives like ‘extremely’ hardworking, the ‘best’ at xyz, the ‘most’
efficient etcetra. Selling yourself is good, but the subtler the trumpeting,
the better it is.
• Are you confident of your communicative skills in convincing people?
o Point number one—please do not answer in negative to this question—
even if you are an absolute failure at convincing people to do anything.
The answer has to be—”Yes, I think I can easily convince people.” Then
tell them how you convince people. Reading up on this aspect will help
not only frame a good response to this question, but will also help you in
doing your job better.
• Which one do you think –web or voice –suits your qualifications better?
o If you are inclined towards one aspect, either web or voice, then there is
no harm in telling your employer about your preference. They generally
have enough vacancies in both and will hire you if you are good,
irrespective of what you say here. Just make sure that you have a good
reason for choosing one over the other.

The uncertain economic condition has rocked all kinds of businesses, across sectors and
regardless of size or specialization. With a global recession underway, the BPO industry
cannot remain unaffected. Already the crisis in the financial markets has dampened deal
flow in the BPO sector. The number of BPO deals (tracked by ValueNotes) dropped from
430 in the year 2007 to 302 in 2008.

Amid all this turmoil and pessimism, BPO companies are putting up a brave front, and
gearing up to face the year with innovative strategies to fight margin pressures instead of
worrying over ‘who moved their cheese’.

While the first quarter of 2009 will be slow for the BPO industry, we expect increasing
activity in the later part of the year. Cost rationalization will become a compelling reason
for corporates to consider outsourcing/offshoring in their strategy.

We have identified some key trends that will impact the industry going forward.
Time to get lean

The immediate concern of BPO providers, irrespective of the size of their business, is to
protect their profitability. Thus cost rationalization will become inevitable. The most
obvious impact will be on salary hikes and executive perks.

Recruitment too is expected to significantly slow down in the next year, as service
providers push up utilization rates aggressively. Aggressive hiring over the last three to
four years, has added to the baggage of unproductive manpower. Given the current
scenario, companies will look at this as a good opportunity to trim the flab. While
recruitment will pick up again in the latter half of the year as the slack gets wrung out,
employers will be much more selective and focused on cost-benefit ratios.

Companies will also look to optimize various administrative or marketing costs. Until
recently, margins were never seriously threatened for Indian IT and BPO service
providers leading to considerable slack in areas like transport costs, procurement, travel,
telecom, etc. In the past, management attention was focused only on growth, but now, the
quality of growth will matter more.

Focus on newer markets

Currently, BPOs earn a large chunk of their revenues from the US market. However,
BPOs are now paying more attention to geographies like Europe, Australia and Asia
Pacific. We expect this trend to intensify in 2009 as service providers make aggressive
efforts to de-risk their business and diversify their client base. Alternately, the growing
maturity of buyers in Europe, Middle East and Asia is opening up these lesser explored
markets.

With (relatively) rapid economic growth, proliferation of technology in various sectors


and an increasing number of companies going global, Asia is witnessing a marked rise in
IT spend. Although Asia-Pacific constituted only a 6% share of the total global IT
services market in 2006, IT spend in the region is growing at a much faster rate compared
to the mature markets. IT spending is a precursor to outsourcing (of both IT and BPO)
and Asia-Pac (especially India and China) will attract increased competition.

India market will shine brighter

Even as the offshore (international) BPO market faces severe pressures, the domestic
BPO market is getting ready to take off. According to Nasscom, the domestic BPO
revenues are estimated to be $1.6 b (Rs. 69 b) for FY08. ValueNotes’ report on
“Opportunities in the Domestic BPO Market”, estimated the total market being catered to
by third-party players at Rs. 18 b for FY08, and is expected to reach Rs. 77 b by FY12.

Unlike the overseas business, labor or cost arbitrage does not drive the domestic BPO
market. Strategic factors such as the need to scale rapidly, focus on core competencies,
enhanced productivity and reduced time to market are driving domestic demand. Going
forward, we believe that there will be increased buyer awareness and adoption of
outsourcing across industry verticals, which will drive the future growth. Significant
scale exists amongst banks, telecom operators and government departments, and these are
the most attractive segments in the near term.

Greater focus on the mid-market opportunity

While the larger companies are relatively mature in terms of outsourcing and offshoring,
the mid-market segment and the SMEs have not completely explored the offshore option.
Further, the SMEs have been traditionally underserved for a variety of reasons, including
lack of knowledge of offshoring, unattractive deal sizes for the premium service
providers, etc. However, rising offshoring maturity of early buyers amongst mid-market
companies will drive their propensity to further intensify offshoring.

At the same time, intensifying global competition will encourage the larger service
providers to look beyond Fortune lists. While the larger service providers will build
solutions for the mid-market, SMEs may be more comfortable working with mid-sized
service providers.

We believe that in 2009, large service providers will create differentiated offerings for the
mid-market segment, and target this opportunity aggressively.

Shift in focus from cost arbitrage to value addition

The integration of software and BPO, to what is often called platform based BPO, as well
as the emergence of “business process restructuring” into the lexicon of service providers
has been underway for a while now. Several service providers are now adding the
knowledge component (analytics/legal services/consulting) into the mix, in an attempt to
deliver greater value.

This is an attractive opportunity for large service providers (especially IT service


providers), some of whom have already integrated their BPO and IT arms. For large end-
to-end contracts, knowledge services (typically analytics or consulting capabilities) will
become an integral part of the selection process. The knowledge component will enable a
more value-added role, in which the service provider partners, or provides services
designed to directly impact the buyer's business objectives.

With greater buyer awareness about offshoring knowledge services and increasing
service provider capabilities, the share of knowledge services in the overall market will
continue to grow. At the same time, the nature of “knowledge” services is quite distinct
from traditional IT and BPO, and viewing these merely as additional services may not
work. However, that is a discussion for another forum.

Newer opportunities…newer services

Despite the current turmoil, offshoring of services to India and other low-cost
destinations will continue to grow, both horizontally and vertically. While the economic
downturn has reduced demand in certain segments or services, we believe it will also
throw up newer and multiple opportunities across segments. So while certain specific
areas will see a cutback, certain other services will witness a noticeable spike in demand.
For instance litigation support, document review work within legal outsourcing and
collections business within mortgages are among those where we see increasing demand.

Looking at the larger picture, the increasing cost pressures will ensure that offshoring
becomes an imperative. Many services that were not offshored earlier will now open up –
even as volumes in existing services might shrink. Overall, we believe that long-term
growth will be robust.

Sale of captives

Cost control has become a big issue. Given the current economic scenario where
everybody is looking for liquidity in the market, availability of quick cash is an attractive
proposition. This is an opportunity to monetize investment in captives (for example the
recent sale of Citibank’s captive).

These captives will be good prospects for cash-rich and reliable service providers looking
to strengthen their BPO capabilities. With captives looking at ways to transform from a
cost center to a profit center, we believe that there will be more such deals where captives
will sell out their businesses.

Shake-out likely

In the current uncertain economic environment, mid-sized and smaller service providers
are worst affected. Many weaker players will start fading away from the competitive
landscape. This will include many smaller BPOs and KPOs, especially those with focus
on the financial services sector. Service providers offering services to multiple verticals
or relatively recession-proof sectors like healthcare will be better positioned to weather
the storm.

In line with this trend, we will see accelerated consolidation in the industry. Small service
providers will be forced to innovate with a focus on "differentiating" their services and/or
partnering with other service providers. A large number of cash strapped mid-sized
players will look to exit the game. On the other hand, this is a good time to buy
companies, at cheaper valuations, and expand service or vertical offerings.

Spot light
• Frost & Sullivan Contact Center Outsourcing Service Provider of the Year 2010
• Winner of NASSCOM 2010 Corporate Award for Excellence in Gender
Inclusivity
• IBM ranked #1 by IDC study for BPO vendor perception 2009

Read more

IFSC Codes, Job Opportunities


Dell BPO is Hiring
इस पृष का िहनदी अनुवाद
By morgan ⋅ October 15, 2008 ⋅ Post a comment

Ref no. JOB038933

About the Company

• $ 58.2 billion corporation, operating across 6 continents from 28 countries,


80,000 employees globally.
• Pioneer of the Direct selling model
• Premier provider of technology products and services ( primarily Desktops,
Laptops and Servers)
• One of the world’s largest PC Manufacturers.

Dell International Services:

• Key driver of the Dell Direct Model


• 13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and
Chandigarh
• Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience
Centres.
• Operates one of the largest captive Customer Experience Centres providing
support to Dell customers worldwide.

Careers at Dell –what can you expect !

• You will be guided & supported by industry best managers helping you
develop your career.
• Winning culture and meritocracy based reward system makes it the most
attractive opportunity.
• Regular training programs on communication and language improvement to
develop every individuals articulation skills
Company funded Further education programs in various disciplines to help
individuals scale up faster in technical and management verticals.Company
sponsored A+, MCDST, CCNA, CCNP and MCSE certification for those who
aspire to develop their technical skills on an ongoing basis.
• Good work facilities/ working conditions.
• Transportation : Pick up and drop
• 24 hrs Cafeteria
With nearly 500 players, India’s domestic business process outsourcing (BPO) market is
set to touch USD 6.82 billion (around Rs 31,700 crore) by 2013. The domestic BPO
market is evolving into third-party ‘transformational outsourcing’ relationships from the
existing captive dominated market structure. This implies that rather than merely running
isolated processes for customers, BPOs would engage more deeply to identify and
transform core business processes to add greater market value in the ‘creation and
delivery of end products and services’.