Questionnaire on Difference between outsourcing strategy by foreign-owned IT firm an Indian owned IT firm

Part 1 Personal Profile 1. Name of the Respondent 2. E-mail 3. Contact phone: 4. Section 5. Position 6. No. of Years in Service 7. No. of Years of Service left 8. Job Profile (Job Description) Nature of work, our organization is involved: Please select the type of industry where your organization operates: Aerospace and defense Automotive Banking Chemicals and petroleum Consumer Products Education Electronics Energy and Utilities Financial Markets Governments Healthcare Insurance Life Sciences Media and Entertainment Retail Telecom Travel and Transportation Wholesale distribution Cross industry Other (please specify) % of Application Maintenance (Time & Money) projects: None 5-10% 10-30% 30-60% % of fixed bid projects: None 5-10% 10-30% 30-60% 75-100% 60-100% 60-100%

% of projects based on Offshore-onshore model: 0-25% 25-50% 50-75%

your organization have None 0-5 5-10 Please respond by Yes/No: We are more involved in innovative and research work Y/N Most of our work does not require high-skilled labor Y/N We are more involved in routine-based work Y/N 10-15 >15 . 5% of project size Bench is not maintained project basis. of research lab.% of projects based on Offshore Development Centre: 0-25% 25-50% 50-75% 75-100% % of projects based on onshore model: 0-25% 25-50% 50-75% % of domestic project No domestic 0-25% 25-50% project Please respond by Yes/No: We are taking more domestic projects because to compete with local player Y/N We are not getting sufficient international projects Y/N Risk mitigation Please select the geographical region of the globe where your organization operates: South-East North America South America European Africa Australia Asia Union Bench strength per project No bench Bench is not strength maintained on per project basis Bench is not maintained project basis. 10% of project size 75-100% 50-75% 100% Business continuity plan is maintained No BCP is BCP in maintained maintained 5% of the 25% of the projects Please respond in Yes/No projects 50% of the projects All projects Backup servers are maintained in different part of a country Y/N Our organization is more focused on high end software services No.

Process of getting project: We get projects by Bidding Decision makers of project: CFO Business Head Company presentation Finance Head Operation Head Profitability expectation of organization: Net Profit % of total revenue as salary cost 0-15% 15-30% 30-45% % of overhead cost to total revenue 0-15% 15-30% 30-45% Gross Margin 45-60% 60-75% 75-100% 45-60% 60-75% 75-100% Please answer by Yes/No: Our cost structure is extremely high with regards to other geographical area. audited on regular basis: 5-15% 15-30% 30-45% 45-75% 75-100% % of projects. where software development lifecycle is maintained: 5-15% 15-30% 30-45% 45-75% 75-100% % of projects. where metrics submitted: 5-15% 15-30% 30-45% 45-75% 75-100% Please respond by Yes/No: Customer-complaint is ignored Y/N Root cause of the issue is analyzed and proper step is taken Y/N . We work on more planned manner Duration of audit for individual project: Never audited Audited once per project % of unplanned projects: 5-15% 15-30% 30-45% 45-75% 75-100% Audited once per year % of projects.

7 being most dissatisfied) Customer feedback is taken Never taken Once every year Quarterly Once in a month Feedback taken but not in regular basis No. of team member in your project 3-5 5-10 10-15 15-20 20-30 30-50 50-60 60-80 80-100 >100 Our project duration (Yr) 0-5 5-10 10-15 .9090% 100% 30-45% 45-75% 75-100% Please respond by Yes/No: Billing charge of employee is more Y/N Separate quality assurance team is maintained for all projects Y/N Our software services is better than our peers Y/N No. proper step taken. customer is reimbursed for the loss incurred Y/N We prefer quality over cost % of delinquency in our projects: 0-15% 15-30% % of delivery failure 0-5% 5-10% 10-30% 30-40% 4050% 5060% 6070% 7080% 80. of bad fixes per month 0-5 5-10 10-15 15-20 >20 Please rank customer satisfaction level between 1 to 7 (1 being most satisfied.Root Cause analyzed.

70.9060% 70% 80% 90% 100% Separate training team is maintained for internal training Y/N Internal trainings are evaluated and certificates are provided Y/N Data security and Privacy is one of the most important criteria Frequency of Data security and Privacy Training Optional Mandatory Mandatory for only for for only managers and team everyone managers leads during joining during time Mandatory for all during joining time Mandatory for all every year .80.70.60.9060% 70% 80% 90% 100% % of team members having external certification per project 0-5% 5-10% 10-20% 20-30% 3040% 4050% 50.80. Training and certification given to employees Types of training provided: Internal training External certification % of team members trained per project in each year 0-5% 5-10% 10-20% 20-30% 3040% 4050% 50.60.No Quality assurance team in maintained Quality assurance team in maintained by 5% of the projects 25% of the projects 50% of the projects All projects Please rank following product dimensions in order of the most important to you ( 1=Most important and so on) Quality Cost Time Value-added service Innovative work Brand Name Repetitive Work .

joining time Each employee needs to perform client-supported Data security and Privacy Training Y/N Frequency of Business Conduct Guideline Training Optional Mandatory Mandatory for only for for only managers and team everyone managers leads during joining during time joining time Mandatory for all during joining time Mandatory for all every year .

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