Name : Ranjeet Rout

Email id : mail.ranjeetrout@gmail.com
Phone : +91 9108185905

Career Objective:

To work in pragmatic way in an organization where I can showcase my talent and enhance my
skills to meet company goals and objective with full integrity and zest.

Professional Summary:

● Master in Application with 5 Years of experience as a Production/Application Support Engineer.

● Worked for 3.1 years Software Engineer in Wipro Ltd and currently working as a Senior
Software Engineer in Infosys Limited.

● Strong skills in UNIX support and SQL .

● Responsible for system monitoring as well as Health checks of application.

● Good analytical and problem solving abilities and provide resolution on support issues within
the scope of support per the Service Level Agreement (SLA)

● Monitoring the production server and providing support to client on 24 x 7 basis.

● Flexibility and Adaptability in regards with new technologies and environments.

● As a team member support engineer working on all incident ticket and follow up with other
team member for change and release activity..

● Troubleshooting of L1 & L2 issues and Performance tuning.

● Involved in Incident Management, Change Management, Problem Management, Service

Request, User Request etc.

● Customer Handling and Supporting 24/7 Operations and Maintenance.

● Proven Analytical and Problem-Solving skills with Strong Customer Service Orientation

● Ability to effectively Prioritize and execute tasks in a high-pressure Environment

Technical Support Tasks:

● Good Communication skill, Customer oriented skills, flexible working in shifts, Good team
Player

● Identifying the root cause and coordinating with Respective Team for Final resolution of
Incident

● Proactively identifying the repeated issues and raising a Problem Ticket, writing RCA.

● Documentation and Update of all the Tasks Completion and Preparation of (SOP)

● Preparation of Daily, Weekly and Monthly Work Status report.

● Attending and providing the update on the status of tickets in daily stand-up Meeting

● User Administration and File Administration tasks like User Accounts, Access, Permissions and
Security.
 Technology Experience:

Operating System Red hat Linux 5.5, 6, 7

Databases Oracle 11g (SQL)
Scripting Language UNIX Shell Scripting
Monitoring Tools Sitescope ,SPLUNK, AppDynamics, CA APM, Control M
Deployment Ansible Tower
Tool
Version Control Bitbucket ,Nexus 3.0
Repository
Ticket Tracking Tool JIRA , Service Now
Architecture Client/Server

Educational Qualifications:
B.Tech. from Biju Pattanaik University of Technology (BPUT) with CGPA 7.8 in the year
2012 .

Employment Summary:

Dates Organization Role

Jan-2019 to Till date Infosys Limited Senior Software Engineer

Nov-2015 to Dec-2018 Wipro Ltd Software Engineer

Experience Profile – Key Projects:

Company : Infosys limited Duration : April-2019 to till now

Job Description:
 IPET (Institutional Planning Environment and Technology) plans and provide environments
supporting delivery of product services and functionality.
 This includes Planning for large scale projects, providing timely support to ensure successful
production elevations
 Actively pursuing process improvement opportunities utilizing innovative applications and
solutions.
 IPET team is responsible for maintaining all the pre and post production Linux environments
 IPET team makes sure that the DEV,SAT,PERF,PCR and TDT environments are up and running.
 IPET team also supports and resolves any issues faced by the clients using these environments
for Development and Testing activities
Role Description:

● Responsible for providing the support in L2 level depending on the priority of the issues to
meet client’s SLA.
● Maintain and publish the Confluence page to create HVLM ports for each Runtime requested.
● Involved in submitting various requests like firewall request along with recertification,
certificate requests like renewal or discontinue if needed ,content routing requests to Telecom.
● Closely worked with Release Team to deploy the milestone code before staging/tagging the the
code for a Production deploy.
● Involved in Directory creation and Ownership, security and permissions for the Non-Prod and
APP ID.
● Supported prod deploys as some will be unassigned, some are monitored some require post
 certification between deploys.
● We will make ourselves available to assist the Deployemnt Team, IAM and Devlopment Team
on the Production elevation days to troubleshoot if needed to support any Rescue deploys.
● Raising any change request if required for any requirement through the help of Service Now.
● Constant analysis, system monitoring through diff Tools like SPLUNK, AppDynamics,
Sitescope ,APM introscope and alerts received for the applications , responding to customer queries
and responding to critical/severe business problems within SLA.
● Perform the daily health checks of the application on PCR environment.
● Monitor and provide support to workflows and provide expert knowledge on all workflow
designs.

Company : Wipro Ltd Duration : Nov-2015 to Oct-2018

Job Description:
● Maintenance, Operations, troubleshooting of Linux and Unix server L2 support

Role Description:
● Acknowledging, assigning, managing and resolving User requests in Ticketing tools as per SLA
in Service Now.
● Incident Management, Change Management, Problem Management and Adherence to defined
SLAs.
● Resolving user account and file and folder permissions.
● Attending and provide ticket updates in daily and weekly stand-up meeting.
● Resolving Performance related, User Access, File System Utilization issues.
● Root Cause & System Log Analysis and reporting.

● Analyzing and resolving the memory and CPU utilization tickets.

● Troubleshooting process and service related issue.
● Manage Tickets and User requests in Ticketing tools like Service Now.
● Troubleshooting of VMware servers and physical server issues.

● Coordinating with application owners to fix application related file system issues.

Personal Details:

Date of Birth 19/12/1990

Gender Male
Marital Status Single
Nationality Indian
th
Address #103 ,MatruKrupa Apartment,17 A Cross Road,NGR Layout, Roopena Agarahara,
Bommanahalli, Bangalore, Karnataka, India-560068
Passport N8289435
Location Bangalore Hyderabad, Kolkata, Bhubaneswar
Declaration:
I hereby assure that all the above-furnished details are true to the best of my knowledge and belief.

Place:Bangalore Ranjeet Rout

Date: Signature