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6036 Six Forks Road Raleigh, NC 27609 Phone: (919) 844-0098
Your Monthly Taste...
Many people do not know that one of the world’s most famous drinks was created right here in North Carolina! Here’s it’s story: Caleb Bradham of New Bern, North Carolina was a pharmacist. Like many pharmacists, he had a soda fountain in his drugstore, where he served his customers refreshing drinks, many of which he had created himself. His most popular drink was something he called “Brad’s drink” made of carbonated water, sugar, vanilla, rare oils, pepsin and cola nuts. “Brad’s drink”, created in the summer of 1893, was later renamed Pepsi Cola in 1898 after the pepsin and cola nuts used in the recipe. Today Pepsi can be found in every corner of the world, including at the 2011 Taste of North Carolina!
February 28, 2011, 6pm Washington Duke Inn and Golf Club
Become a Fan of the Taste of North Carolina on Facebook!
One Community. One Vision. One Voice.
February 28, 2011 Taste of North Carolina Washington Duke Inn & Golf Club June 5-6, 2011 Future of Hospitality The Angus Barn & North Ridge Country Club, Raleigh
Winners will receive their awards at the 2011 Taste of North Carolina!
North Carolina Hospitality Award Winners Announced
ach year, several members of NCRLA are recognized for their outstanding performance and service in the industry. These awards have become the most coveted in the industry each year, as they represent the finest operators North Carolina’s hospitality industry has to offer. The awards include Restaurateur of the Year, Lodging The 2011 Taste of North Carolina Operator of the Year, Supplier of the Year, and the will be held on February 28, at the Griff & June Glover Award for Outstanding Service to Washington Duke Inn & Golf Club. NCRLA. In 2010, NCRLA announced the addition of two new awards, the Restaurant Employee of the Year Award and the Lodging Employee of the year award, each of which recognizes the line-level employees without whom any restaurant or lodging operation would be unable to provide service. NCRLA received many nominations for a wide-ranging group of candidates, and in the end, the award committees have made phenomenal choices. Turn to page 4 to find out who will be taking home this year’s awards. NCRLA would like to remind you that you can meet all the winners at this year’s Taste of North Carolina on February 28 at the Washington Duke Inn & Golf Club. Get your tickets online at www.TheTasteofNC.com.
visit NCRLA.BIZ for more details
Find your ServSafe classes for 2011! Visit ncrla.biz/servsafe.
Continued on page 4.
New ABC Rule Changes Become Official on April 1, 2011
n the fall of 2010, NCRLA notified you of pending ABC rule changes that NCRLA introduced and recommended to ABC officials. These rule amendments are approved as of January 1 but will not be added to the administrative code and ABC website until April 1, 2011. North Carolina ALE is currently being educated on these new rules so they may not be aware of these changes as of yet but all NC ABC onpremise permit holders can follow these new rules without fear of fines or violations. Among these changes include new rules for kitchen closure times, beer and wine tastings, advertising, tax stamps, and an updated definition of ‘intoxicated,’ among others. A complete list of changes is available on the NCRLA home page at www.ncrla.biz.
THANK YOU, 2011 CORPORATE PARTNERS
Current 3 Star Partners
IFH Foodservice Distribution
One of the 13 largest food distributors in the country.
Serving insurance needs of businesses and individuals since 1975.
Perhaps one of the most famous brands on the planet.
S&D Coffee, Inc.
A leading US coffee roaster catering to the foodservice industry, S&D Coffee serves some 100 million pounds of coffee to more than 70,000 customers in the US.
Bonterra Carolina Crab and Fish Chris Burgin Designs Elizabeth’s Pizza Hampton Inn - Selma Home-Towne Suites - Greenville Morgan Stanley Smith Barney Sepsensor Inc. The Chamber’s Group The Franklin Hotel The Sea Witch Motel Thank You - Renewing Members! Asheville Chamber VB Backyard Bistro Beacon Motor Lodge Nags Head Blue Bob’s Barbecue Restaurant Cabaret Systems Charlotte Regional Visitors Authority Chapel Hill Courtyard Marriott Embassy Suites Raleigh-Durham E & S Marketing Golden Corral/Jax’s #2420 Research Triangle East High Hampton Inn and Country Club Hilton Durham near Duke University Islander Motel Nags Head Old Edwards Inn and Spa One Source Research Triangle East Sleep Inn Inn & Suites The Swag Country Inn Tipton’s/Hilton Durham Windjammer
FHM Insurance Company is one of the oldest and most experienced workers’ compensation companies in the Southeast.
NC Hospitality is the Official Publication of the NOrTH CArOlINA reSTAUrANT AND lODgINg ASSOCIATION News Items and advertising inquires: Derek levandowski email: Derekl@NCrlA.biz 1 (800) 582-8750
read NC Hospitality Online! Visit www.NCrlA.biz/Newsletter
Your Partner Beyond the Plate
DEFINES US. IT’S WHAT WE ARE. AND WHAT WE DO. EVERY DAY.
To exist in today’s world, showing up to the party isn’t enough...
You have to bring your “A” game. You have to have unquestionable products and service. You have to fuse strong and enduring connections — with business partners and the communities in which they live. You have to live Beyond. This is U.S. Foodservice’s® belief. We are dedicated to being the most trusted, respected, knowledgeable and service-oriented partner one can choose.
We believe in making a difference and going beyond the plate to help customers win.
As “Your Partner Beyond the Plate®”, U.S. Foodservice® offers a tremendous variety of the world’s ﬁnest food, equipment and supplies. But we know the power of brands, too. Our collection of exclusive brands, as well as national and local/regional manufacturer brands, provides a product selection unmatched in its variety.
1500 NC Highway 39 Zebulon, NC 919.404.4100 www.raleigh.usfoodservice.com
FORT MILL DIVISION
125 Fort Mill Parkway Fort Mill, SC 803.802.6000 www.fortmill.usfoodservice.com www.NCRLA.biz
Restaurateur of the Year and Lodging Operator of the Year
ongratulation to Dean Ogan, owner of Rocky Top Hospitality, on being the 2011 Restaurateur of the Year!
“Dean Ogan is a competitive, successful business owner, and dedicated, active member of the community,” said Jeff Schenk, of Beverage Builders. “Dean has gained respect and admiration from his peers. He has developed an outstanding company culture, displays admirable business ethics, and is a role model to every restaurateur in the area.” Since opening for business in 1998, Rocky Top Hospitality has been thriving! Rocky Top’s lineup of popular restaurants include Bogart’s American Grill, Hi5, Red Room Tapas Lounge, Michael Dean’s Seafood Grill and Oyster Bar, Twisted Fork Grill, Market & Bar, Tribecca Tavern and the Mash House. “I’m honored and humbled to win this award. I am sincerely thankful to all of my colleagues and partners for supporting the charitable path we have chosen to take with Rocky Top Hospitality,” said Ogan. “We believe that community service is not an extracurricular activity, but a mandatory part of our day to day routine. To us, it is just as important as providing excellent food, beverage and service.” Aside from having an impeccable business model, Rocky Top Hospitality has been very active in the community. In 2010, they served as a ‘signature sponsor’ for the 16th Annual Jingle Ball, and also raised over $7,000 for the Memories for Marcus fund raiser.
im Beley, General Manager of the Umstead Hotel and Spa, is the 2011 Lodging Operator of the Year! Jim Beley has gained much respect and admiration from the hospitality community and his coworkers. “Since taking the position in January 2009, Jim has been a wonderful leader to all 318 associates at the Umstead,” said Kathy Brown, Human Resources Director at the Umstead Hotel and Spa. “Jim leads by example, and the vision and values of the hotel are at the forefront of his daily activities.” “Being a lodging operator for over 30 years, I feel humbled by the recognition and I do accept this award for all of the wonderful employees of the Umstead,” said Beley. “Through employees’ daily effort in providing excellent service, it allows me to be involved in industry and community efforts. I look forward to representing the industry in the year ahead.” Beley was informed that he won his award by last year’s winner, Mike Martino of the Sheraton Imperial of Durham. “Jim was called to the Boardroom, where in attendance were his wife and daughter, Mr. and Mrs. Goodnight and the hotels Executive Committee,” said Martino. “Needless to say he was speechless.”
Griff & June Glover Award and Supplier of the Year
ongratulations to Billy Sewell of Platinum Corral for winning the Griff & June Glover Award for Outstanding Service to NCRLA! If you have been to any of NCRLA’s legislative or political action events in the last few years, you likely have witnessed Billy’s dedication first hand. Sewell has served countless hours as the Chairman of the NCRLA Government Affairs Committee since it’s inception five years ago. Sewell has also dedicated his time to various NCRLA events, such as the Off to the Races Breakfast and Manteo to Murphy PAC Fund raisers. “I am honored and privileged to be recognized with this award,” said Sewell, fittingly at the first Government Affairs Committee meeting on January 19, 2011. “I give my time and service not to be recognized, but am very appreciative of the recognition. I look forward to continuing to give back to an industry that has been very good to me over the years.” Sewell’s dedication is noted by his peers, as well. “Billy’s contribution to NCRLA PAC fund raising throughout the recessionary economy has been nothing short of phenomenal,” said Christina Larson of Longhorn Steakhouse. “Billy has a unique way of keeping us focused on why we must band together and pool our resources - to lobby and educate our lawmakers about who really creates jobs; and prevent onerous legislation that handcuffs our ability to grow and operate our businesses.”
ongratulations to Greg Weatherford, of Sysco, on being the Supplier of the Year for 2011! No food service operation would be able to properly conduct business without a supplier that met their needs. For many businesses across the state, and across the world, Sysco is that supplier. For over 20 years, Greg Weatherford has been a large part of helping people in the hospitality industry build and improve their business. As Vice President of Sales, Greg Weatherford has put his company at the forefront of North Carolina’s hospitality industry. For fiscal 2010, Sysco reported sales of $37.2 billion and net earnings of $1.2 billion! When told about his award, Weatherford was touched, saying “I am absolutely humbled to be recognized for this prestigious award by our industry leaders. It’s an honor that will not be forgotten.” Greg has not only been active in the hospitality industry, but in his community, as well. He is the 2011 Chair of NC HEF, a board member for the Eastern NC Food Bank, a member of the Advisory Board at ECU College of Human Ecology, and Board Member of First United Methodist Church of Rocky Mount. If all that wasn’t enough, Greg was also a volunteer fire fighter for 27 years. If anyone is deserving of recognition for his hard work and dedication, it is Greg Weatherford.
Restaurant and Lodging Employees of the Year
ongratulations to Kim Almond, bartender and server at Applebee’s in Raleigh, who has been named the first recipient of the Restaurant Employee of the Year Award. Since beginning her job with Applebee’s in 2005, Kim has shown herself to be a proven leader in her restaurant. Always leading by example. Not only has she been a great coach to other employees on the staff, she has also done a great deal for her community through Apple Gold’s various charitable events. “I wish I had 20 Kims in my restaurant!” says General Manager Sharron Little. “Kim is so involved. She is enthusiastic about our fund raisers and community involvement, and is just as passionate about her guests. Kim is an all around asset to our team and always gives 110%.” Recognition for her hard work is not a new occurrence for Kim. She was chosen by the management team at her restaurant as the 2009 AppleStar of the Year, as well as the AppleStar of the month for 2010. The AppleStar program is Applebee’s version of employee of the month/year.
my Petro, Guest Service Representative at the Hilton Garden Inn of Durham, has been named the firstever recipient of the Lodging Employee of the Year Award! Congratulations Amy! Amy Petro consistently goes above and beyond her job duties to ensure that guests of the Hilton Garden Inn are happy with their stay. Since beginning her position with the hotel in November of 2008, the hotel has received numerous compliments on Amy’s performance and the guest services she provided to them. Amy is constantly reading the special guest request comments and communicating with housekeeping and other departments to insure that the guest’s needs are met to perfection. One guest, in a letter to the Hilton Garden Inn, said “I want to thank you for having such dedicated staff...job well done, Amy.” NCRLA congratulates Amy Petro on being the first-ever Lodging Employee of the Year! You can meet both of these first-time award winners at the 2011 Taste of North Carolina on February 28, 2011 at the Washington Duke Inn and Golf Club.
Governor Perdue Comes Out Against ABC Privatization
By The Associated Press DURHAM (AP) — Gov. Bev Perdue opposes privatizing North Carolina’s liquor store operations, saying the one-time increase in revenue it would generate wouldn’t be worth changing the system. Perdue said Thursday the system has worked well at controlling alcohol for 70 years. She unveiled her views on the subject before a North Carolina Association of County Commissioners meeting in Durham. Perdue says information from a consultant shows the state would receive around $300 million by giving licenses to outside retailers to sell liquor. But she says she doesn’t want to be the governor that puts liquor in every retail or convenience store. Perdue says the state Alcoholic Beverage Control Commission is trying to make the more than 400 government-run local stores more profitable.
First Data - Endorsed NCRLA Program to Save You Money!
Solutions to Help Grow Your Restaurant!
First Data and NCRLA have partnered to provide complete solutions for all types of restaurants - from QSR to Casual to Fine Dining. Whether you need a payment solution for your POS system, Telecheck® Check Acceptance Solutions, or gift cards, we can help with a single-source solution - including one statement and one funding source for all your payment transactions.*
Call 1-800-582-8750 and NCRLA will set you up with a First Data Representative!
*Certain restrictions and exclusions apply. Speak to a representative for more details.
Supplier Spotlight - National Food Equipment Services
ince in 1974, National Food Equipment Services has grown into one of the better known and most respected food service equipment repair and maintenance companies in the state of North Carolina. National Food Equipment Services provides a variety of services, including spare parts, installation, repair and preventative maintenance tailored to meet the needs of their clients. With over 25 factory trained service technicians and on call service available 24/7/365, customer service has always been their top priority! Serving everyone from restaurants to resorts, to country clubs and even colleges and corporate cafeterias, National Food Equipment Services brings an expertise and dedication to the table that is hard to find, and an invaluable resource to any business that has a kitchen. “The way we’ve tried to set ourselves apart is in our responsiveness and dedication to customer satisfaction,” says company President Tim Wheeler. “A broken piece of equipment can mean the difference between being open or closed, in many cases. Whether it is an oven or a refrigeration unit, or a large cooler – hot or cold, it doesn’t matter, we cover it all.” With that in mind, National Food Equipment Services differentiates themselves with their awareness and mindfulness of a restaurant’s time, and will usually have a technician out within a few hours. “A lot of companies might take three or four days to get a problem fixed,” said Wheeler, “but to us, having a technician there the next day is the worst case scenario. We want to get it taken care of immediately.” Because of the nature of vital equipment in a restaurant or hotel kitchen, Wheeler also points out that sometimes the best way to deal with a problem is to prevent it from ever occurring. “We offer preventive maintenance agreements, wherein our technicians will periodically inspect your equipment and perform the routine maintenance to try and ensure something doesn’t break down,” said Wheeler. “If a piece of equipment is out of warranty, this can be the best way to really maximize the mileage you get out of that given equipment.” With certified technicians in servicing over 40 brands, including Vulcan, Hardt, Bunn, and Champion, National Food Equipment Service is a reliable, fast and effective allied member of NCRLA that can really make a difference for your business. For a complete list of brands that can be serviced, visit www.nationalfes.com/services. Call National Food Equipment Services today at 1(800) 558-0504 and find out why customers all over North Carolina have been satisfied for over 37 years!
Have you completed your checklist?
Before your ﬁrst guest walks in the door, you need to know who will represent you in case of liability claims from employees or patrons, incidents of food borne illness, dram shop litigation, business disputes including leases—the list goes on. Cranﬁll Sumner Hartzog offers experienced legal guidance for the lodging/restaurant industry. Make us part of your team.
BECAUSE WORKING WITH YOUR LAWYER SHOULDN’T BE A TRIAL.
RALEIGH CHARLOTTE WILMINGTON
Supplier Directory Can Connect You with Goods and Service Providers
What is the Supplier Directory?
NCRLA has hundreds of Allied Members who supply goods and services to restaurants, hotels and other businesses throughout North Carolina, many of whom give discounts to NCRLA members! The supplier directory is a comprehensive searchable list of these suppliers!
NCRLA encourages our restaurant and hotel members to support NCRLA’s allied members when seeking services for your restaurant or hotel. Visit the NCRLA Supplier Directory at www.ncrla.biz/suppliers to find the goods or services you need. Please note...if you have a good relationship with a supplier that is not listed in our directory, we encourage you to get them on board as an allied member by letting us know who they are so we can contact them about membership. Please send any suppliers you would like to see become a member to DerekL@ncrla.biz.
NCRL A Community news
One Community. One Vision. One Voice.
The Historic Hotels of America Executive Committee has appointed Ron Morin, Vice-President and Managing Director of The Grove Park Inn Resort & Spa, as its new chairman. Historic Hotels of America is a program of the National Trust for Historic Preservation and has identified more than 234 hotels that have maintained their historic architecture and ambience. To be selected for this program, a hotel must be at least 50 years old, listed in or eligible for the National Register of Historic Places or recognized locally as having historic significance. Summit Hotel Properties plans to launch a road show to woo investors. The hotel operator is preparing for an initial public offering. Summit has not announced how many shares it will put up for sale. In the coming year, NC Green Hospitality will be broadening their outreach beyond green lodging. Their extended focus will be on greening the tourism industry in North Carolina as a whole, including hotels, motels, resorts, bars, restaurants, B&Bs, parks, transportation, sports venues, attractions, ski country and more. Battleship North Carolina Celebrates 50 Years in 2011! 2011 marks 50 years since the Battleship North Carolina was brought to Wilmington, North Carolina. Since its arrival in 1961, the World War II memorial has been one of the region’s top tourist attractions. There’s an App for that! Fat Tony’s Italian Pub of Wilmington has introduced an iPhone App. The application offers exclusive coupons and the latest news on specials and promotions. The application can be downloaded from the iTunes store. Wilmington businesses could see a boost from March 18-20th during the Cape Fear Wildlife Expo! Outdoor enthusiasts will enjoy three days of hunting and fishing exhibitors, wildlife art, decoys, boats and accessories, truck and ATV displays, fly fishing demos, camping, guides, outfitters, sportfishing simulator, contests, archery demos and fun for the entire family.
Have News? Has your business won a recent award? let us know! Send your news to Derekl@ncrla.biz
Who cares if one restaurant “makes it”, when there are always a dozen more right down the street that might not?
Every day good restaurants come and go. At Sysco, we are working to eliminate the “go” part. We support our customers, offering expert guidance on mastering the business end of restaurants success. The way we see it, every restaurant that stays open is a triumph...for the owners and staff, for us, and most importantly for the people out there who just love good food!
Helping Our Customers Succeed
Contact a Sysco location near you to start building for your future www.sysco.com
Serving North Carolina
Sysco Raleigh - www.syscoraleigh.com Sysco Charlotte - www.syscocharlotte.com
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