Solutions for Collections People by Collections People

COLLECTION RESOURCE SYSTEM

Sample Reports

Offices: Fairfax, VA • Waltham, MA • Glens Falls, NY • Horsham, PA • Golden, CO • Omaha, NE • United Kingdom • Mexico

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TABLE OF CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Note About Multi-Page Report Illustrations. . . . . . . . . . . . . . . . 6

DAILY REPORTS
List of Accounts Due to Come Off Hold . . . . . . . . . . . . . . . . . 8 Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Collection Unit Cash Journal . . . . . . . . . . . . . . . . . . . . . . . 10 Contact Attempts by Collector Login . . . . . . . . . . . . . . . . . . 12 Contact Attempts by Action/Result Sequence . . . . . . . . . . . . . . 13 Contact Attempts by Time Sequence. . . . . . . . . . . . . . . . . . . 14 Daily Call Back Report for Collection Unit . . . . . . . . . . . . . . . 15 Daily Cash Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Daily Collector Totals . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Dunning Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Dunning Notices Sent List . . . . . . . . . . . . . . . . . . . . . . . . 19 List of Records of a Specific Legal Code . . . . . . . . . . . . . . . . 20 List of Notices to be Sent. . . . . . . . . . . . . . . . . . . . . . . . . 21 Transferred Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CLIENT REPORTS
Account Status by Client . . Account Cost Summary . . Client Analysis . . . . . . . Client Ranking . . . . . . . Client Data Integrity Report Client Class Code Analysis. Client History Analysis. . . Client Monthly Spindown . Collection Summary . . . . Detailed Client Analysis . . Expected Promises to Pay . Master List . . . . . . . . . Phone Directory . . . . . . Salesperson Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 25 26 27 28 32 33 34 36 37 38 39 40 41 1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Zip Code Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specific Status Code . . . . . 70 71 72 73 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purged Account Fact Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collection Unit Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Business Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purged Accounts List. . . . . . . . . . . . . . . . . . . . . . . . . Promises to Pay. . . . . . . . . . . . . . List of Selected Accounts . . . . Accounts With Credit Balances Activity Code Summary . . . . . . . . . . . . . . . . . . . Promises to Pay Analysis. . . 44 45 46 47 48 49 50 51 52 53 COLLECTION UNIT REPORTS Account Call Back List . . . . . . . . . . . . . . . . . . . . . . . . . 66 RETURN & PURGE REPORTS Returned Account Letter . . Account Last Contact Report. . . . . . . . . . . . . . Paid in Full Accounts. . . . . . . . . . . . . . . . . . Collection Unit Performance . . . . . . Account Status . . . Account Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ACCOUNT REPORTS Account Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . . Master List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 57 58 59 60 61 62 63 64 REPORT GENERATOR Report Generator . . . . Status Code Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Returned Accounts List. . . . . . . . . . . . . . . . . . . Master List of Collection Units. . . . . . . . . . . . . . . . . .

PLATINUM SPECIFIC REPORTS
Aged Client Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Collection/Fee Summary . . . . . . . . . . . . . . . . . . . . . . . . . 77 Collection Unit Chain Count . . . . . . . . . . . . . . . . . . . . . . . 78

MONTH END PROCESSING & REPORTS
Month End Processing Menu. . . . . . . . . . . . Features Available Through the Month End Menu Month End Processing Steps . . . . . . . . . . . . Client Statement . . . . . . . . . . . . . . . . . . Trial Balance . . . . . . . . . . . . . . . . . . . . Client Cash Journal . . . . . . . . . . . . . . . . . Monthly Cash Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 81 83 84 88 89 90

ADDITIONAL INFORMATION
CR Software Support . . . . . . . . . . . . . . Collection Resource System Enhancements . . CR Software Site Preparation And Installation User-Defined Documents. . . . . . . . . . . . Defaults . . . . . . . . . . . . . . . . . . . . . CRS Mercury Predictive Dialer . . . . . . . . Optional CRS Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 94 95 95 95 96 96

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Whether you’re a collections powerhouse or a smaller agency, the Collection Resource System is designed to give you the edge in debt recovery. The CRS package automates all the fundamental functions of a collections operation, from new business data entry through month end processing. With CRS, you can streamline collections using automatic broken promise processing, payment processing, and cash posting. You can even manage your business and the integrity of your data more smoothly with collector productivity management, client status reporting, and client analysis reporting. With so many capabilities, CRS is easy to use—designed by collections people and tested in real agencies, the system is intuitive with straightforward data displays to help users get the information they need, faster. Your collectors can learn the program in one day and immediately start increasing productivity. Fully Scalable Solutions That Add Up to Greater Profits: • Superior collector screen makes information easy to find • Robust, integrated collections management automates operations • Flexible modules give you the most for your money • Optimum ease of use provides for maximum productivity • Fully scalable solutions grow with your business • Multiple access options for flexibility in scheduling and manpower • Expert customer and technical support 24 hours a day, 7 days a week, 365 days a year • Ongoing upgrades and feature additions to keep our software current • Comprehensive warranties from day one For details on small-scale improvements that will streamline operations and increase productivity, try our Classic package. If your business requires a state-of-the-art integrated system to get the best results, try our Platinum package.

Introduction

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We represent multi-page reports with illustrations similar to the following example: This format enables you to see the beginning and the end of the report without reproducing every entry. many of the reports spotlighted in this book will have multiple pages. 6 . We have done this with all the multi-page reports in which all the entries contain the same information.Note About Multi-Page Report Illustrations With an average database. The only multi-page report that we have reproduced in its entirety is the Data Integrity Report (pages 28 to 31) to allow the reader to see the variety of information that report contains.

S ECTION A DAILY REPORTS 7 .

• Shows the current status of each account and the reason it was placed on hold.List of Accounts Due to Come Off Hold DESCRIPTION • Lists accounts due to be released from hold status on a specific date. [P] Daily Processing. Identical to Platinum. [3] Hold Processing. • Gives management the ability to enter a specific date and see which accounts are scheduled to come off hold on that day. Option #3 8 . PURPOSE • Allows management to track the progress of accounts on hold. • Can be printed for a future date. AUDIENCE CLASSIC LOCATION Daily or weekly report used by the collection manager.

Identical to Platinum. [P] Daily Processing.Acknowledgements DESCRIPTION • User-defined format and content. it allows the client to verify that the new accounts have been accurately listed with your organization. • Can be generated for all the clients at once or for just an individual client. [1] Daily Reports. PURPOSE AUDIENCE CLASSIC LOCATION Sent to the client. • Can be printed in zip code order with a zip code summary (subtotals the amount of new business broken down by zip code). • User has the ability to change the date the system prints on the Acknowledgement. Option #1 9 . Printed as required for the organization’s clients.

PURPOSE • • Provides management with a cash journal for each Collection Unit. • • • Lists each individual payment credited to the unit. LOCATION [P] Daily Processing. [2] Cash Journal. Gives a breakdown summary of the payments at the bottom of the report. [1] Daily Reports. the Other Amount. The Classic report will not have any of the categories that refer to check charges (CK CHG). AUDIENCE Printed daily for the collection manager and the collector.Collection Unit Cash Journal DESCRIPTION • Can be generated for each Collection Unit. Includes grand totals. but the breakdown of the amounts received for different types of payments contains fewer categories. [1] Standard Cash Journal. Is helpful for organizations with special employee payment plans. It also does not break the adjustments down into principal and interest. and NSF interest. Option #4 10 . There is only an “Adjustments” category. CLASSIC The listing of the individual payments is identical to Platinum.

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[G]eneral. • Lists all contacts made during a specific period of time. Option #1 12 . [1] Contact Reports. [4] Collection Unit. [R]eports. Identical to Platinum. Printed daily for the collection manager. PURPOSE AUDIENCE CLASSIC LOCATION Allows management to monitor the activity and productivity of each collector.Contact Attempts by Collector Login DESCRIPTION • Sorted by time sequence.

PURPOSE AUDIENCE CLASSIC LOCATION Allows management to monitor collector activity and productivity. [R]eports.Contact Attempts by Action/Result Sequence DESCRIPTION Lists all contact attempts by all Collection Units sorted in alphabetical order by Action and Result codes. Printed daily for the collection manager. Identical to Platinum. [4] Collection Unit. [1] Contact Reports. Option #3 13 . [G]eneral.

[1] Contact Reports. Printed daily for the collection manager. [4] Collection Unit. [G]eneral. [R]eports.Contact Attempts by Time Sequence DESCRIPTION Lists all contacts attempted by all collectors sorted by time sequence for a specific period of time. PURPOSE AUDIENCE CLASSIC LOCATION Allows management to monitor the activity and productivity of all the collectors. Identical to Platinum. Option #2 14 .

[4] Collection Unit. PURPOSE AUDIENCE CLASSIC LOCATION Provides management with a list of all the accounts that are due to be contacted for that day by each collector. Option #4 15 . Identical to Platinum. Printed daily for the collection manager and the collector. [G]eneral. [R]eports. • Should be generated for each unit.Daily Call Back Report for Collection Unit DESCRIPTION • Is a hard copy of the accounts that are scheduled to be contacted by a collector on or before a specific date.

The Classic report will not have any of the categories that refer to check charges (CK CHG).Daily Cash Journal DESCRIPTION Lists all payments entered into the system for the day. the system administrator. [P] Daily Processing. [1] Daily Reports. and the accountant. but the breakdown of the amounts received for different types of payments contains fewer categories. The listing of the individual payments is identical to Platinum. It also does not break down the adjustments into principal and interest. the other amount. PURPOSE • Provides management with a detailed listing of each payment recorded on the system. There is only an “Adjustments” category. and NSF interest. AUDIENCE CLASSIC Printed daily for the corporate officer. [2] Cash Journal. • Is used as a check and balance to the cash amount that is deposited into the bank each day. [1] Standard Cash Journal. Option #1 LOCATION 16 .

• Can be used to retrieve payroll and performance information.by check. Option #1 17 . Tracks month-to-date and year-to-date totals. PURPOSE • Allows management to track daily and monthly collections credited to each unit and office. (Classic does not use Payment Memo codes. [1] Standard Cash Journal. AUDIENCE CLASSIC LOCATION Printed daily for the corporate officer. by credit card. Also includes a section that breaks down the information by office and one that gives totals for collections and commissions by Payment codes (Payment codes are usually used to indicate how the payment was made . [2] Cash Journal. [1] Daily Reports.Daily Collector Totals DESCRIPTION • • • • Last section of the Daily Cash Journal. etc. and the collector. Does not include the sections for Office or Payment Memo totals. • Payment code totals allow management to track payment methods.) [P] Daily Processing. the collection manager.). Lists the collections and commissions credited to each Collection Unit for the day.

Identical to Platinum. [1] Daily Reports. • Notices can be requested by collectors or generated automatically by the system following a predetermined schedule. Option #3 18 . Printed as needed to send to the person responsible for the debt.Dunning Notices DESCRIPTION • The text for all dunning notices is user-defined. PURPOSE AUDIENCE CLASSIC LOCATION Gives the organization the ability to collect outstanding account balances via written correspondence. [P] Daily Processing.

• Sorted by Collection Unit code PURPOSE AUDIENCE CLASSIC LOCATION Provides management with a listing of all notices sent by collectors.Dunning Notices Sent List DESCRIPTION • Lists all dunning notices requested by collectors during a specific period of time. Option #4 19 . [1] Contact Reports. Identical to Platinum. Printed daily for the collection manager. [R]eports. [G]eneral. • Includes the notice code of the notice sent for each request (result code located after the slash in the transaction entry found in the AC/RC column). [4] Collection Unit.

[9] Legal Processing. Identical to Platinum. Option #3 20 . Platinum [P] Daily Processing. Printed daily or weekly for the collection manager and the attorney. Option #3 Classic [P] Daily Processing. PURPOSE AUDIENCE CLASSIC LOCATIONS Used by management to monitor the current legal status on the accounts that have been designated for litigation. • Can be generated for each Legal code on the system.List of Records of a Specific Legal Code DESCRIPTION • Lists all the Master records that are currently on the system with the Legal code specified by the user. [6] Legal Processing. • Can be sorted by the Master number or the name of the person who incurred the debt.

[3] Dunning Notices. [1] Daily Reports. [8] Dunning Notice Reports. Printed daily for the collection manager.List of Notices to be Sent DESCRIPTION • Lists. all dunning notices generated automatically on the system through features such as dunning cycles. PURPOSE AUDIENCE CLASSIC LOCATION Provides management with a listing of all accounts that were sent a notice on a particular day. and the amount due • User can choose to generate the report to include all the letters or an individual letter. in addition to notices requested by collectors. etc. Option #5 21 . collection strategies. the client. [P] Daily Processing. • Includes information on the account. Identical to Platinum. auto action/result maintenance.

• Sorted alphabetically by the Collection Unit code that the account was transferred out of (located in the sixth column under RC). [4] Collection Unit. AUDIENCE CLASSIC LOCATION Printed daily for the collection manager. [1] Contact Reports. [R]eports. [G]eneral.Transferred Accounts DESCRIPTION • Lists all accounts that were transferred from one Collection Unit to another for a time period specified by the user. Identical to Platinum. • Allows management to ensure that the accounts were transferred properly between Collection Units. Option #5 22 . PURPOSE • Provides management with a list of transferred accounts.

S ECTION B CLIENT REPORTS 23 .

Printed as required for the corporate officer. Identical to Platinum. the collection manager. as well as other basic information. PURPOSE AUDIENCE CLASSIC LOCATION Is a summary intended to provide the client with the current status of all accounts listed with your organization. • Can be accessed for a specific month of turnover or a specific Status code. Option #1 24 . • Includes each account’s current balance and status. [1] Client.Account Status by Client DESCRIPTION • Provides the organization an inventory of all accounts on the system for each specific client. [S]tatus. [R]eports. and the organization’s client.

[A]nalysis. PURPOSE Enables the organization to determine how much it costs them to work each client’s accounts. the collection manager. the marketing manager. Printed as required for the corporate officer. Platinum [R]eports. when compared to the unit yield. This information. [1] Client. Identical to Platinum. and the organization’s accountant.Account Cost Summary DESCRIPTION Provides detailed information regarding the actual cost to work accounts based on the Action/Result codes. provides management with valuable insight into the profitability of a specific client’s accounts. Option D Classic [R]eports. [A]nalysis. Option C 25 AUDIENCE CLASSIC LOCATIONS . [1] Client.

[A]nalysis. Identical to Platinum. [R]eports. AUDIENCE CLASSIC LOCATION Printed as required for the corporate officer. Can be used as a basis for organizing future marketing efforts. • Can be sorted by client name or client code. Option #1 26 . and the system administrator. PURPOSE Allows management to evaluate • The organization’s performance for each client and • Each client’s relative importance to your organization. year-to-date. and life-to-date (optional) statistics on every client on the system. marketing manager. [1] Client. the collection manager.Client Analysis DESCRIPTION • Provides month-to-date.

or by rank. [S]tatus. Identical to Platinum. and gross volume. PURPOSE AUDIENCE CLASSIC LOCATION Enables management to rank clients for profitability according to the following criteria: commissions. Option #1 27 . Printed as required for the corporate officer and the marketing manager. [R]eports. collections. [3] Internal Client. unit yield. unit yield.Client Ranking DESCRIPTION • Have the option to print a report that ranks the clients according to commissions. code. • Can be sorted by client name. collections. or gross volume.

uncollectible). Both will contain the following categories: Accounts with good addresses. • Each category of accounts is shown with its corresponding turnover and collection statistics. by definition. current balances.The good and bad address categories include a line for located accounts (indicates that a correct address was found for a record that was marked as Mail Returned). LOCATION [R]eports. AUDIENCE CLASSIC Platinum contains the following additional categories of information: . Printed as required for the corporate officer. addresses. . Accounts with good and bad phone numbers. the collection manager. Option #9 28 . the marketing manager. if desired. There are some significant differences between the Classic and Platinum versions of this report. Analysis section based on the amount due at turnover.Two sections based on Status and Activity codes that provide anaylsis information for types of accounts (allows management to sort through accounts that are. Accounts with bad addresses. • Can be printed for an individual Collection Unit.Analysis section based on behavioral scoring of the responsible party. [1] Client. Analysis of collectability based on the geographical location of the accounts. PURPOSE Updates management with statistics on the quality of the account information each client provides.Client Data Integrity Report DESCRIPTION • Displays analysis totals for an individual client in the following categories: phone numbers. [A]nalysis. . This report is invaluable for determining trends in the collection performance for a specific client and uncovering the causes of those trends. and geographical location. age of accounts. and the organization’s client.

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Option #3 32 . Identical to Platinum. the collection manager. [A]nalysis. PURPOSE • Gives management the ability to track the collection activity for a specific industry or classification of client. and life-to-date figures for clients with the same class code.Client Class Code Analysis DESCRIPTION Shows the month-to-date. AUDIENCE CLASSIC LOCATION Printed as required for the corporate office. [R]eports. [1] Client. year-to-date. and the marketing manager. • Can be used as a basis for future collection efforts or marketing strategies.

the marketing manager. [1] Client. [A]nalysis. collections. PIFs. Identical to Platinum.Client History Analysis DESCRIPTION Provides historical information regarding the client’s new business. Option A 33 . liquidity. • Provides a track record of how successful your organization has been in collecting for clients in the past. [R]eports. and the organization’s client. AUDIENCE CLASSIC LOCATION Printed as required for the corporate officer. cancellations. commissions. so that they can analyze the collectability of each batch of the client’s accounts. and average account age. PURPOSE • Allows managers to view collection performance for clients over an extended period of time.

Shows the amount collected based on the age of placement. [1] Client. Option B 34 . [A]nalysis. CLASSIC Identical to Platinum. the collection manager. Option C [R]eports. the marketing manager. AUDIENCE Printed as required for the corporate officer. [A]nalysis. PURPOSE Allows management through month-to-month comparisons to determine the profitability of each successive month from the month of turnover and to see how long it takes to collect on the client’s accounts turned over during any of the past twelve months. and the organization’s client.Client Monthly Spindown DESCRIPTION • • Lists the net dollars divided by the percentage of the total recovery from the last twelve months. [1] Client. LOCATIONS Platinum Classic [R]eports.

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not just on the new business turned over for the month. Identical to Platinum.) PURPOSE AUDIENCE CLASSIC LOCATION 36 Designed to display statistical data showing new business and collections for the twelve most recent reporting periods for the indicated client. the marketing manager. Printed as required for the corporate officer. • Contains two categories of information: new business and collections. the collection manager.Collection Summary DESCRIPTION • Lists summary lines for the current period and the previous eleven periods. Option #5 . [R]eports. and the organization’s client. (Collections here represents the collections made on all of the client’s accounts on the system. [1] Client. [A]nalysis.

Detailed Client Analysis

DESCRIPTION • Displays statistical data for each client covering the twelve most recent reporting periods. • Includes a previous line to summarize all the information from earlier periods. • Can be printed for each client on the system. • The “Collections” column represents the dollar amount collected based on the account’s month of turnover. (In the Client Analysis report, the dollar amount for collections is the amount collected during that period regardless of the account’s turnover date.) PURPOSE
• Shows the organization’s performance for each individual client during the last twelve reporting periods. • Helps management recognize performance trends in the past year. • Allows the organization to target when a client’s accounts lose collectability.

AUDIENCE CLASSIC LOCATION

Printed monthly for the corporate officer, the marketing manager, and the organization’s client. Identical to Platinum. [R]eports, [1] Client, [A]nalysis, Option #4

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Expected Promises to Pay

DESCRIPTION • Lists dollar amounts in 30 day increments for promises to pay. • The final line in the report gives the projected total income from promises to pay beyond the next 360 days. PURPOSE AUDIENCE CLASSIC LOCATIONS Gives the projected income for the coming year. Printed as required for the corporate officer and the collection manager. Identical to Platinum. Platinum [R]eports, [1] Client, [S]tatus, Option #9 Classic [R]eports, [1] Client, [S]tatus, Option #5

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Master List

DESCRIPTION • Provides an inventory of all clients currently on the system. • Lists each client’s Client code (assigned by the organization), name, status, remittance type, forwarding preference, class type, salesperson code, fee schedule (if the client pays according to a schedule rather than a straight commission), auto assign group, call back weight, and last turnover date. PURPOSE AUDIENCE CLASSIC LOCATION Summarizes in one report all the clients in the organization’s Client Maintenance database. Printed as required for the corporate officer, the marketing manager, and the system administrator. Identical to Platinum. [R]eports, [3] Internal Client, [G]eneral, Option #1

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Option #2 40 .Phone Directory DESCRIPTION Lists the Client code. name. PURPOSE AUDIENCE CLASSIC LOCATIONS Gives your organization’s personnel the phone numbers and key contacts of all clients in one report. the collection manager. address. and the marketing manager. [3] Internal Client. Platinum [R]eports. [G]eneral. and phone number for every client currently on the system. Printed as required for the corporate officer. [G]eneral. key contact. Option #3 Classic [R]eports. [3] Internal Client. Identical to Platinum.

commissions. unit yield.Salesperson Analysis DESCRIPTION • Provides month-to-date. and life-to-date figures on all clients that are currently being worked by each salesperson. [1] Client. Identical to Platinum. and liquidity statistics. Printed as required for the corporate officer and the marketing manager. year-to-date. Option #2 41 . [R]eports. • Contains information on new business collections. PURPOSE AUDIENCE CLASSIC LOCATION Allows management to track progress and productivity of the Marketing Department. [A]nalysis.

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S ECTION C ACCOUNT REPORTS 43 .

the dollar amount collected to date. [S]tatus. • Includes the original and current balances. Identical to Platinum. and the remarks describing the current condition of each account. PURPOSE Used for updating the client on the activity of each individual account. and the organization’s client. [1] Client.) • Sorted alphabetically. the report lists each account separately in the Account Summary.) Printed as required for the corporate officer. Option #2 AUDIENCE CLASSIC LOCATION 44 . (Is especially useful for clients who typically turn over business that has people with multiple debts. (If a Master record has more than one account.Account Activity Report DESCRIPTION • Lists all accounts on the system for each individual client. the collection manager. [R]eports.

Option #9 45 . [S]tatus. [S]tatus. [1] Client. Identical to Platinum. Option D Classic [R]eports. [1] Client. Printed as required for the collection manager. Platinum [R]eports.Accounts With Credit Balances DESCRIPTION Lists all accounts on the system that currently have a credit balance. PURPOSE AUDIENCE CLASSIC LOCATIONS Gives management a list of all accounts that have a credit balance to make it easy to reimburse the party responsible for the account.

for each client. PURPOSE • Provides management with summarized statistical information. [1] Client. and the marketing manager. [1] Client.Activity Code Summary DESCRIPTION • Lists all of the Account Activity codes currently being used for a specific client. AUDIENCE CLASSIC LOCATIONS Printed as required for the corporate officer. [A]nalysis. [A]nalysis. • Allows management to analyze trends in collectability based on the type of accounts the client is listing with your organization. the current balance. broken down by Activity code. Identical to Platinum. Platinum [R]eports. the collection manager. • Provides totals for the original balance. and the collections for each Activity code. Option E Classic [R]eports. Option D 46 .

and the current balance. Identical to Platinum. [2] Account. Printed as required for the corporate officer. and the organization’s client.List of Selected Accounts DESCRIPTION • Lists all accounts on the system that meet specific criteria set by the user. Option #2 47 . • Parameters can be set up for a combination of criteria that include Status code. PURPOSE AUDIENCE CLASSIC LOCATION Gives your organization the ability to produce a listing of accounts that meet specific requirements. date of turnover. the marketing manager. [G]eneral. the collection manager. [R]eports.

PURPOSE AUDIENCE CLASSIC LOCATION Provides an inventory of all the accounts currently on the system. • Can be sorted by the Master number or the name of the person responsible for the account. [G]eneral. Printed as required for the collection manager and the system administrator. [2] Account. Option #1 48 .Master List DESCRIPTION • Lists all of the accounts that are currently on the system. [R]eports. Identical to Platinum. • Includes the original and current balances for each account.

Option #8 49 . Option C Classic [R]eports. [S]tatus. [S]tatus. Identical to Platinum.Paid in Full Accounts DESCRIPTION Lists all accounts on the system that were paid in full (PIF) at the time the report was generated. [1] Client. Platinum [R]eports. [1] Client. Printed as required for the collection manager. PURPOSE AUDIENCE CLASSIC LOCATIONS Gives management a complete listing of all the accounts that are PIF.

Promises to Pay DESCRIPTION This report has two parts: section one (top illustration) lists individual promises to pay and the payment amounts received for each promise. and section two (bottom illustration) summarizes the number of promises kept or broken and the dollar amounts received from promises to pay or payment schedules. Identical to Platinum. PURPOSE AUDIENCE CLASSIC LOCATION 50 Allows management to see an overview of the income received from all types of promises to pay. [S]tatus. Option #4 . Printed as required for the corporate officer and the collection manager. [R]eports. [1] Client. You print the report by Collection Unit and specify the time period you want the report to cover.

• Can be sorted by the Master number or the name of the person responsible for the account.g. [2] Account. Printed as required for the corporate officer. Identical to Platinum. Option #2 51 .Specific Status Code DESCRIPTION • Lists all the accounts on the system that have a specific Status code. [R]eports. [S]tatus. • Includes original and current balances. and the marketing manager. the collection manager. all accounts that have a mail return status).. PURPOSE AUDIENCE CLASSIC LOCATION Gives your organization the ability to produce a list of accounts that have a specific status or characteristic (e.

which allows management to evaluate collection activity for all types of accounts. [A]nalysis. Identical to Platinum. AUDIENCE CLASSIC LOCATIONS Printed as required for the corporate officer. Option E 52 . [1] Client. Option F Classic [R]eports.Status Code Summary DESCRIPTION Lists analysis information for every Status code on the system. [1] Client. and the marketing manager. PURPOSE • Provides management with a breakdown of all the accounts on the system according to Status code. Platinum [R]eports. the collection manager. [A]nalysis. • Summarizes analysis information for each individual Status code.

• Allows management to determine which zip codes are more profitable in order to target future marketing efforts more effectively by geographic location. PURPOSE • Provides a breakdown of accounts by Client and zip code. AUDIENCE CLASSIC LOCATION Printed as required for the corporate officer and the marketing manager. Identical to Platinum. • Can be generated for each client or for all accounts on the system. • Lists statistical data and the sum totals for account balances and collections. [2] Account.Zip Code Analysis DESCRIPTION • Lists all the zip codes associated with the accounts currently on the system. [R]eports. Option #1 53 . [A]nalysis.

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S ECTION D COLLECTION UNIT REPORTS 55 .

Identical to Platinum. • Sorted chronologically according to the next scheduled contact date. AUDIENCE CLASSIC LOCATION Printed daily for the collection manager and the collectors in the unit. [G]eneral. Option #3 56 .Full DESCRIPTION • Lists all accounts being worked by each individual Collection Unit.Account Call Back List . and the current balance. [4] Collection Unit. PURPOSE • Provides a hard copy backup to the system in the event the computer goes down for any length of time. the status. • Could serve as a workcard for collectors to allow them to be productive while the system is inoperable. [R]eports. the next scheduled contact date. • Gives the home and work phone numbers.

• Report is sorted by the Master number. [R]eports. PURPOSE • Allows management to obtain a listing of all accounts assigned to a particular Collection Unit. [4] Collection Unit. and the statuses for all the accounts assigned to the specified Collection Unit.Account Inventory DESCRIPTION • Lists all accounts currently being worked by a specific Collection Unit. Option #2 57 . [G]eneral. the current balances. Identical to Platinum. AUDIENCE CLASSIC LOCATION Printed as required for the collection manager. • Allows management to have a list of the original balances.

• Includes the date when the person responsible for the account was last contacted. PURPOSE • Enables management to ensure that all the accounts are being contacted on a timely basis. Option #6 58 . Identical to Platinum. AUDIENCE CLASSIC LOCATION Printed daily for the collection manager. [R]eports. • Ensures that every account on the system is being worked. [4] Collection Unit. [G]eneral. • Sorted first chronologically according to the last contact date and then secondly according to the Master number.Account Last Contact Report DESCRIPTION • Lists all accounts currently being worked by a specific Collection Unit.

• Can be generated for a specific Status code or a specific monthly listing.Account Status DESCRIPTION • Lists all the accounts currently being worked by a particular Collection Unit. • Allows management to see the status of those accounts. Option #1 59 . [S]tatus. [4] Collection Unit. • You may configure the report to show an optional address column. PURPOSE • Allows management to determine exactly which accounts are being worked by the collectors assigned to the Collection Unit. AUDIENCE CLASSIC LOCATION Printed as required for the collection manager. Identical to Platinum. [R]eports.

[4] Collection Unit. Identical to Platinum. [4] Collection Unit. Platinum [R]eports. [A]nalysis. [A]nalysis. Printed as required for the collection manager. PURPOSE AUDIENCE CLASSIC LOCATIONS Allows management to evaluate the performance of each Collection Unit based on the unit’s gross collections.Collection Unit Analysis DESCRIPTION Provides month-to-date and year-to-date statistical data for every Collection Unit on the system. Option #6 Classic [R]eports. Option #5 60 .

Collection Unit Performance DESCRIPTION Contains month-to-date and year-to-date information. [A]nalysis. [A]nalysis. Printed daily for the collection manager and the system administrator. Platinum [R]eports. for each Collection Unit. [4] Collection Unit. Option #4 Classic [R]eports. Option #3 61 . [4] Collection Unit. reported in dollar amounts and account volume. PURPOSE AUDIENCE CLASSIC LOCATIONS Enables management to track the productivity for each Collection Unit compared to its predetermined monthly goal. Identical to Platinum.

[4] Collection Unit. Printed as required for the collection manager. [G]eneral. PURPOSE AUDIENCE CLASSIC LOCATION Provides management with a list of all the Collection Units. Option #5 62 . Identical to Platinum. • Includes the Collection Unit code and the name of the unit.Master List of Collection Units DESCRIPTION • Lists all the Collection Units currently on the system. and clerical staff. [R]eports. • Sorted alphabetically according to the Collection Unit code. the system administrator.

• Ensures that there is proper distribution of new accounts. • Information is sorted alphabetically by the Collection Unit code. [A]nalysis. Platinum [R]eports.New Business Analysis DESCRIPTION • Gives the dollar amount for each Collection Unit on the system. Identical to Platinum. Printed as required for the collection manager. [A]nalysis. Option #2 63 . Option #3 Classic [R]eports. • Gives both month-to-date and year-to-date figures. [4] Collection Unit. PURPOSE AUDIENCE CLASSIC LOCATIONS • Gives management the ability to track new business listings by Collection Unit. [4] Collection Unit.

the number and dollar amount of the promises kept. [4] Collection Unit. and the number and dollar amount of promises broken. [A]nalysis.Promises to Pay Analysis DESCRIPTION • Gives month-to-date figures for each Collection Unit on the number and the dollar amounts of the total number of promises made. Option B Classic [R]eports. [4] Collection Unit. [A]nalysis. Option #7 64 . PURPOSE AUDIENCE LOCATIONS Allows management to monitor the success of each Collection Unit’s promises to pay. Printed as required for the corporate officer and the collection manager. Platinum [R]eports. • Optional: User can include year-to-date and month-to-date figures in this report.

S ECTION E REPORT GENERATOR 65 .

Following is the report format that created the report pictured on the opposite page. PURPOSE AUDIENCE CLASSIC LOCATION Allows management to design custom report formats to satisfy any special client reporting requests or internal document needs. the original balance. the marketing manager. and the report will have the following information (LIST) for each account that matches the criteria: the client’s account number. and the system administrator. the system is to SELECT accounts for Client code 111111-1 that have not been returned and have a current balance greater than zero. In this case.Report Generator DESCRIPTION The Report Generator feature in the software allows you to use print tokens to create custom reports. Printed as required for the corporate officer. your organization’s Client code. the current balance. and LIST commands use Report Definition Field tokens that indicate what information the system should include in the report. SORT. the last and first names of the person responsible for the account. Option B 66 . the collection manager. Is used in exactly the same way in Classic as it is in Platinum. The accounts in the report will be sorted by the client’s account number (SORT).00 {SM} {NL} {NL} COLL ACCT CLIENT ACCOUNT CODE BALANCE CONTROL: {CL_NO} -----------CLIENT TOTAL {TOTAL} {NL} {NL} FOOTER: ======== GRAND TOTAL {TOTAL} Sample Report Format The SELECT. and the system’s Master number. [R]eports. SELECT: {ACCT_BAL} GT O AND {ACCT_BAL} LT 100 NOT RETURNED SORT: {CL_NO} {DB_LAST_NAME} LIMIT: 100 LIST: {CL_NO} {DB_NO} {DB_FIRST_LAST} {CC} {ACCT_BAL} HEADER: {NL} {NL} {DATE} {NL} {BG} LIST OF OPEN ACCOUNTS UNDER $100.

67 .

68 .

S ECTION F RETURN & PURGE REPORTS 69 .

Option #1 to print letters for all the clients. Identical to Platinum. Printed as required for the collection manager and the organization’s client. [6] Purge/Return. Used to notify the client of accounts being returned and the reason for the return.Returned Account Letter DESCRIPTION • • • • PURPOSE AUDIENCE CLASSIC LOCATIONS Letter format that lists the accounts your organization is returning to the client. Includes the client information and the reason the account is being returned. [5] Purge/Return. This letter is entirely user-defined. or #2 to print a letter for an individual client 70 . Platinum [A]ccount Information. Classic Option #1 to print letters for all the clients or #2 to print a letter for an individual client [A]ccount Information. [Z] Print Purge/Return Reports & Letters. [Z] Print Purge/Return Reports & Letters. Can be generated for each client on the system.

Option #3 Classic [A]ccount Information.Returned Accounts List DESCRIPTION Lists all of the accounts that have been designated for return to a specific client. Printed as required for the corporate officer. [Z] Print Purge/Return Reports & Letters. [Z] Print Purge/Return Reports & Letters. [5] Purge/Return. Option #3 71 . Platinum [A]ccount Information. PURPOSE AUDIENCE CLASSIC LOCATIONS Allows management to review the accounts scheduled for return to all clients prior to sending the Returned Accounts letter. and the marketing manager. Identical to Platinum. the collection manager. [6] Purge/Return.

and the system administrator. [Z] Print Purge/Return Reports & Letters. • Users can automatically add the accounts listed on the Returned Account report to the Purged Account list. Identical to Platinum. the marketing manager. Option #4 .Purged Accounts List DESCRIPTION • Lists all of the accounts that are due to be purged from the system. the collection manager. [Z] Print Purge/Return Reports & Letters. PURPOSE AUDIENCE CLASSIC LOCATIONS Allows management to review and evaluate each account prior to purging (or removing) the information from the system’s datafile. [5] Purge/Return. Platinum [A]ccount Information. • Includes the current balance and the status for each account. Printed as required for the corporate officer. Option #4 Classic 72 [A]ccount Information. [6] Purge/Return.

all transactions. [6] Purge/Return. [5] Purge/Return. Printed as required for the collection manager and clerical staff. PURPOSE AUDIENCE CLASSIC LOCATIONS Allows management to maintain a hard copy report of all purged accounts in the event the information is needed for legal or historical purposes. Option #5 73 . [Z] Print Purge/Return Reports & Letters. Option #5 Classic [A]ccount Information. Platinum [A]ccount Information. • Can be generated for all the individual accounts that are to be purged from the system. [Z] Print Purge/Return Reports & Letters. Identical to Platinum.Purged Account Fact Sheet DESCRIPTION • Lists the following: record information from the Master. and all payments.

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S ECTION G PLATINUM SPECIFIC REPORTS 75 .

[S]tatus. • Includes the interest amount and the total amount due. • Lists the outstanding balance amounts in 30 day increments from the current balance to over 120 days. [3] Internal Client. PURPOSE AUDIENCE LOCATION 76 Provides management with specific client balances to determine which clients are past due. Option #4 .Aged Client Balance (Client Report) DESCRIPTION • Lists all clients that have a balance due your organization. Printed monthly for the corporate officer and the organization’s accountant. [R]eports.

collections. and the marketing manager. [R]eports. Printed as required for the corporate officer. Option #3 77 . the collection manager.Collection/Fee Summary (Office Report) DESCRIPTION Lists the following information: the difference in turnover and collections from twelve months prior and the percentage of the change for each. and commissions. PURPOSE AUDIENCE LOCATION Provides management with statistical information regarding turnover. [5] Office.

Printed daily for the collection manager. [R]eports. enabling management to make any adjustment to individual Collection Unit workloads. [4] Collection Unit. [C]hain. Option #2 78 . PURPOSE AUDIENCE LOCATION Provides specific call back chain counts.Collection Unit Chain Count (Collection Unit Report) DESCRIPTION Lists the number of accounts in each Collection Unit’s call back chains.

S ECTION H MONTH END PROCESSING & REPORTS 79 .

80 .

81 . this option allows you to easily update the balances before creating statements. Printing statements. Client Statements This option accesses a menu with options for doing the following: • • • • • Generating a statement file. Printing a payment report.Month End Processing Menu Features Available Through the Month End Menu Apply Interest On Past Due Clients If you charge interest on outstanding client balances. and Changing the message the system prints on the statements. Posting statement information to the client file.

Cash journal proof. you will see a menu with the following options: • • • • Print Check Mask Print Client Checks Print Check Register Clear Client Check Information Post Client AR Balances This option subtracts the clients’ payments from their previous balance figures and calculates the clients’ new balances for the upcoming month. but also by client.Month End Reports The Month End Reports menu has options for printing the following reports: • • • • • • • • Monthly cash journals. 82 . The system displays a Cash Journal menu when you choose the monthly cash journal option. Clear Analysis Information You will use this option to clear the files storing analysis figures. This ensures the accuracy of the figures for the next month. and An overpayment report. and Collection Unit. The trial balance is used for balancing the Month End against the Monthly Cash Journal. You can print a cash journal. Client Checks When you access client checks. Client cash journal. salesperson. AR (Account Receivable) Proof report. Client interest report. Month End Proof report. Trial Balance This option gives you the options to generate trial balance information and to print a trial balance report sorted by either the Master number or the name of the responsible party (see page 88 for an example of a Trial Balance report). Tax report. not only for your organization as a whole.

Balance AR Proof Report to the Monthly Cash Journal.Month End Processing Steps STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 Apply Interest on Past Due Clients Print the Monthly Cash Journals Print the Client Cash Journal Generate Statements Print Statements Print Cash Journal Proof Report Check statements to verify accuracy. If they do not balance.Aged Client Balances - New Business Analysis Collector Analysis Client Analysis Detailed Client Analysis STEP 12 Clear All Analysis Information 83 . use other Proof Reports (Month End Proof Report) to locate the error. STEP 7 STEP 8 STEP 9 Post Statement Information to Clients Print Trial Balance Information Print Client Checks STEP 10 Post Client Balance STEP 11 Print Desired Analysis Reports Suggestions: .

Notice the differences in the two payment invoices shown on pages 85 and 86. and the organization’s client. For each statement. or mixed. • PURPOSE AUDIENCE LOCATION Gives management the ability to summarize all payment activity for a given month for a specific client. Client defaults allow your organization to customize various features of the statements for each client. the system prints a payment invoice that lists the payments received on the client’s accounts during the month. Option #2 84 . [M]onth End Processing.Client Statement DESCRIPTION • Summarizes all account payments made to the client and your organization for a specific month. • • • • • • Totals all the payments. User may print a Payment Invoice Summary page (example shown on page 87) which summarizes the dollar amounts for each type of payment made to the client’s accounts for the specified month. gross. Client defaults allow your organization to specify what information the system will print on the payment invoice. Totals all commissions. the organization’s accountant. Printed monthly for the corporate officer. Calculates the amounts due your organization and/or the client depending on whether the client is net.

Sample 1 Statement and Payment Invoice for MEDICO 85 .

Sample 2 Statement and Payment Invoice for Cars Are Us 86 .

PAYMENT INVOICE SUMMARY Optional report you may print by setting the client default “Print Summary Page.” 87 .

PURPOSE • Provides management with a summary of all client statements generated by the system and gives the totals for each statement. Option #4 88 . [M]onth End Processing. • Used in conjunction with the monthly cash journal to validate Month End. the system administrator.Trial Balance DESCRIPTION Lists all the totals for each individual client statement generated that month by the system. and the organization’s accountant. AUDIENCE LOCATION Printed monthly for the corporate officer.

[M]onth End Processing. date of payment. Printed monthly for the corporate officer. • Is designed to show the client name. the amount of the payment. and the original amount. [3] Month End Reports.Client Cash Journal DESCRIPTION • Shows all client payments made to your organization. the system administrator. and the organization’s accountant. Option #2 89 . PURPOSE AUDIENCE LOCATION Provides management with a payment summary showing all payments made by each client for the current month.

If your organization has balanced out every day to the Daily Cash Journal. Option #1 LOCATION 90 .Monthly Cash Journal DESCRIPTION • Lists all of the payment entries made to the system for a specific month. [M]onth End Processing. and the organization’s accountant. it should also balance to the Monthly Cash Journal. • AUDIENCE Printed monthly for the corporate officer. [3] Month End Reports. PURPOSE • Used by the management to ensure the accuracy of the Trial Balance. • Contains totals for all payments. Is a composite of the Daily Cash Journal (seen on page 16). the system administrator. which ensures the accuracy of the statements.

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92 .

S ECTION I ADDITIONAL INFORMATION 93 .

CR Software’s goal is to distribute new releases of its software every 12 to 18 months. it is crucial to provide on-line customer support using modems or other available technology (such as Virtual Private Networks) in order to minimize any customer down time. the client will be expected to contract CR Software’s Support program. The client also has the option of sending staff to our offices in Virginia for additional training. Eastern Standard Time. and also ensures that your organization’s data is solidly protected from outside interference. Classic. In a cardless environment.CR SOFTWARE SUPPORT CR Software warranties its Platinum. This service affords you the most reliable and efficient networking technology. After initial installation training. If a problem is related to improper use of the software. Monday through Friday. On the day after the warranty period expires. and Mercury Dailer software package for 90 days and will support the client during this period for no charge (excluding telephone expenses). CR Software’s Networking Department (CRSNetworks) provides network security and support. Our Software Support Analysts are available 24 hours a day. which aids you in understanding and troubleshooting the system. CR Software charges a fee for this training to cover time and expenses. CR Software can usually repair the problem at that time. If you have a problem during off hours. CR Software provides additional on-site training upon request. 94 . CR Software will send a revised version of the software to the client as soon as possible. to 7 p. Additionally. along with a Collector Station manual and quick reference guides. CR Software Support Department’s hours are 8 a. A System Administrator manual. CR Software provides extensive documentation with its package. If the problem is determined to be an inconsistency in the software. comprise the system documentation.m. simply telephone the paging service and an analyst will respond to your request as soon as possible. 7 days a week through our billable pager service. CR Software uses cutting-edge technology to allow support technicians to log onto a client’s system and diagnose software problems.m. COLLECTION RESOURCE SYSTEM ENHANCEMENTS Clients on CR Software’s Support Program are entitled to all enhancements and updates made to the software.

The entire software system revolves around these default settings. and will help set up the necessary work stations. Our software package allows our system to satisfy each organization’s own reporting requirements and gives management the ability to create and structure their own customized reports and letters such as the following: Dunning Notices Pre-Collect Acknowledgements Regular Acknowledgements Returned Account Letter Client Check Format Client Labels Format Client Letter Format Payment Receipt Format All Reports Created With the Report Generator Option (see page 66 ) DEFAULTS One of the most important and powerful features of the Collection Resource System is its ability to be adjusted and fine tuned to the methods.to five-day management training session at our Virginia office. 95 . The software accomplishes this goal with a series of “default settings” that are initially configured. by the purchasing organization with assistance from CR Software. USER-DEFINED DOCUMENTS An important feature of the Collection Resource System is its ability to accommodate all sizes and formats of letters and reports. CR Software will also provide the customer with the appropriate documentation for the customer’s software purchase. practices. CR Software will dispatch an Installation Manager to the customer’s site. Once the initial default configurations are in place. CR Software will assist the customer in determining and purchasing the required hardware and cables. We also provide a three.CR SOFTWARE SITE PREPARATION AND INSTALLATION Once CR Software receives all of the necessary approved contracts. Once all of the customer requirements have been satisfied. It has been CR Software’s experience that a typical installation lasts five days. the Collection Resource System becomes a “custom package” tailor-made to the organization’s needs and requirements. during the installation. and work flow of each individual organization.

and Predictive Dialer modes • Time zone technology. and up to 24 simultaneous campaigns. CR Software’s line of modules includes programs that can assist with payment processing. and automatic updates to consumer information. outbound. purchased separately from the Collection Resource System. or combination • Autodialer. For more information on CR Software’s modules. which means no daily downloads and uploads. real-time collector. Preview Dialer. OPTIONAL CRS MODULES CR Software provides a number of optional modules that allow you to expand the functionality of the Collection Resource System. The Mercury Dialer was designed to meet the specific needs of the collection industry and is fully integrated with the Collection Resource System. 96 . All modules are individual products. • On-line. CR Software also offers the Mercury Dialer as one of its enhancement products. credit bureau reporting. It also provides the following features: • Automatic campaign initiation and termination • Campaign building and contact performance are integrated into the Collection Resource System • Remote agent capability • Maximum flexibility for management to specialize collector functions as inbound. Power Dialer. campaign. contact the CR Software Sales Department. skip tracing.CRS MERCURY PREDICTIVE DIALER In addition to the Platinum and Classic versions of the Collection Resource System. and company productivity statistics. call pacing.

VA 22030 www.com (703) 934-9060 • (800) 222-1722 . Suite 600 • Fairfax. Inc.crsoftwareinc. Corporate Headquarters: 4035 Ridge Top Road.CR Software.

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