Today major corporations are rethinking their business in terms of the internet and its new culture and capabilities. A very important characteristics of modern business organization is the wide spread use of information technology device for business process. E-business or E-commerce is an interaction with business partners, where the interaction is enabled by information technology that makes it possible to carry out business transactions electronically. Ebusiness methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers. E-business is the fundamental device of business. It is pervasively used in all facts of business. The new innovation, break through and giant taps in internet working technology had opened new opportunity for business people to transcend the barriers of time and distance with internet spread. Day by day more and more companies start up e-business. This study attempt to analyses and investigate various software used in e-business application. My study conducted in Thiruvanthapuram Regional Co-Operative Milk Producers Union (TRCMPU) Ltd. An E-business project helps to study about the software and major use of software used in organization


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1.2 Objectives  To study about the present scenario of e-business in the organization  To study about the software used in an organization  To study about the e-billing is an organization. 1.3 Methodology The data are collected through both quantitative and qualitative form of analysis the data sources include: 1.3. 1 Primary Data They are collected through: Interviews  Observations etc. 1.3.2 Secondary Data They are collected through  Company Management  Company website  Journals etc 1.4 Scope of the Study


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The study is mainly focused on software used in an organization. The study provides an idea about the practical side of an organization and the ebusiness. E-business provides an opportunity suppliers to get information and feed back from users of their products and services that are better suited to the

needs of the customers. An E-business project will help people to study how an information system has been successfully implemented. Hence the advantages of E-business in an organization can be studied. 1.5 Limitations

The time allotted to complete the e-project is not

sufficient.   Difficulty to get data from the top managers. The information obtained is not complete and

accurate. 1.6 CHAPTERISATION This project is divided in to six chapters:Chapter1: Chapter2: Introduction E-business Theoretical perspective

Chapter3: E-business in the industry Chapter4: Chapter5: E-business in the organization Findings and suggestions


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Electronic Business commonly referred to as e-business or e-business may be defined as the civilization of information and all the activities of business commerce constitutes the exchange of products and services between business, groups and individuals and can be run as one of the essential activities of any business. Electronic commerce focuses on the use of ICT to enable the external activities and relationship of the business with individuals, groups and other businesses. Electronic business methods enable companies to link their internal and external data processing system more efficiently and flexibly to work more closely with suppliers and partners of their customers. In practice, e-business is more than just e-commerce. While e-business regards to strategies focus with an emphases on the function that occur using


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electronic capabilities, e-commerce is a subset of an over all e-business strategy. E-business involves business processes spanning the entire value chain. Electronic purchasing and supply chain management, processing orders electronically, handling customer service, and co-operating with business partners. Special technical standard for e-business facilitate the exchange of data between companies E-business software solution allow the integration of infra and inter firm business processes.

E-business can be conducted using the web, the internet, intranets, extranets or some combinations of these. Basically electronic commerce (EC) is the process of buying transferring or exchanging products, services and / or information via computer networks including the internet Electronic commerce can be benefited from many perspective including business process, service learning collaborative, community. Electronic commerce is often confused with e-business. “E-business may be defined as The transformation of an

organization’s processes to deliver additional customers value through the application of technology. Philosophies and computing of the new economy” Three primary processes are enhanced in E-business. a) Production Process


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b) Customer Forced Processes Which include promotional and marketing efforts. IMK KUNDARA Page 6 . and electronic links with suppliers and productions control processes among others. payment and customer purchase orders and payment and customer support. processing of payments.TRC MPU Ltd. selling over the internet. among others..Pattom Which include procurements ordering and replenishment of stock.

TRC MPU Ltd.. The B 2 B market has two primary components. This is the type of e-commerce that deals with relationship between among business.1 Business to Business [B 2 B] B 2 B is simply defined as e-commerce between companies. No.Pattom c) Internal Management Processes Which include employee services training internal information. 2.2. Electronic applications enhance information flow between production and sales forces to improve sales force productivity.2 Classification of E-business 2. Work group communications and electronic publishing of internet business information are like wise made more efficient.1 B2 B IMK KUNDARA Page 7 . 2. About 80% of e-commerce is this type and most experts predict that B 2 B ecommerce will continue to grow faster than the B 2 C segment. sharing video conferencing and recruiting. Business Organization Business Organization Fig.

2 B2 C 2. First the public sector assumes a pilot role in establishing e- IMK KUNDARA Page 8 .TRC MPU Ltd.Pattom 2) Business to Consumer [B 2 C] Commerce between companies and consumer. Website Business Organization Customers Fig. It refers to the use of the internet for public procurement. It is the second largest and the earliest form of e-commerce. 2. Its origins can be traced to online retailing.3 Business to Government [B 2 G] It is generally defined as commerce between companies and the public sector. purchasing physical goods or information goods and for information goods receiving products over an electronic network. licensing procedure and other government related operations.. This kind of e-commerce has two features. No. involves customers gathering information.2.

2.Pattom commerce and second.4 Consumer to Consumer [C 2 C] Consumer to consumer e-commerce or C 2 C is simply commerce between private individual or consumer. 2. Business Organization Web Government Fig.3 B2 G 2. No.4 C2 C IMK KUNDARA Page 9 . No.TRC MPU Ltd.. 2. This type of e-commerce is characterized by the growth of electronic market places and online auctions particularly in vertical industries where firm can bid for what they want from among multiple supplier. Website Want to sell Customer Receipt Product Want to buy Customer Receive Money Fig. it is assumed that the public sector has the greatest need for making its procurement system more effective.

Internal business system     Customer relationship managements Enterprise resource planning Document management system Human resource management Enterprise Communication and collaboration       Volp Content management system e-mail voice mail web-conferencing Digital work flows IMK KUNDARA Page 10 .5 Consumer to Business [C 2 B] Consumer to business transaction involved reverse action.Pattom 2. which empower the consumer to drive transaction.2. In C 2 B transaction customers are given more influence over what and how products are delivered there by bordering consumer choice. 2.TRC MPU Ltd.3 Application of E-Business Application of e business is classifieds into three categories..

Business model is defended as the organization of product service and information flows.4 E-Business models Organizations go online.. Currently.TRC MPU Ltd. the most adopted e-business models is a list as follows:  E-shops  E-procurement  E-mails  E-auctions  E-Virtual communities  Value-chain Integrators  Value-chain Service Providers Internet Shop Supply chain Management Online marketing Offline Marketing IMK KUNDARA Page 11 .Pattom Electronic Commerce . they have to design which e-business models suit their business goals. The concept of E-business Model is the same but used in the on-line presence. and the sources of revenues and benefits for suppliers and customers.B 2 B or B 2 C     2.

The system designs make several assumptions about the run-time environment-synchronous connection between end points of conversation or pseudo conversations.TRC MPU Ltd. user authentication. The term “E-Business” was coined by Lou Gerstner. and for the databases. CEO of IBM. it launched a thematic campaign built around the term. robust. Many assumptions were hold in the e-business environment which was not in the earlier transaction processing systems. One of the first to use the term was IBM. IMK KUNDARA Page 12 . Later sophisticated distribution processing systems were developed that was repeatable. in October 1997. when.. management of the presentation space. As a result. These difficulties paved way to the introduction for faster transaction processing units. The concept of E-commerce and e-business came in the middle of 90’s. either business to consumer (B2C) or business to business (B2B) transactions.Pattom  Information Brokerage 2.5 Evolution of E-business Traditional transaction processing systems were simple interactive or message processing programs which took too much time and manpower for its working. the transaction flows are run-time environments for browser-based transactions. the balance between update and read-only messages. and responsive.

Business will look for suppliers. or even bring hard currency this entire process. The e- IMK KUNDARA Page 13 . Commerce involves complex activities. wait in long lines and carry some cash or credit cards to buy things. Customers will see advertisements in newspapers.Pattom The primary focus of e-business was on the so-called Web transaction. Several (faceless) systems that are in production today are described at the flow levels and their performance and scalability are analyzed. sell products. spend on promotions (Brochures. go to the market. contact partners from different locations to discuss details. E-commerce includes all business activities and processes occurring over the Internet. where a browser replaces the transaction terminal and the message processing system is replaced by the HTTP daemon. It enables network – based alliances and partnerships to swiftly share business information. window shop. It also provides a convenient means by which to purchase goods and services offered by a company. Now a day. or has them on radio. TV ads. wait in long lines. because this is the predominant configuration.. That was however. Customers need not travel far. providing the customer with a simple and rewarding shopping experience. E-commerce software describes the tools to design and manage all facts of an online business. all before e-business was evolved. or TV. etc) have a stall at the market. They do not even need to show up at the market to present and sell their product.TRC MPU Ltd. and after sometimes earn a profit. business need not spend more to promote a product nor travel far to communicate with business partners.

IMK KUNDARA Page 14 ..Pattom commerce community is an electronic market place (e-market). where all stages of the production and consumption cycle take place electronically.TRC MPU Ltd.

It earnings derive from membership and transaction charges hat IMK KUNDARA Page 15 . To take advantage of the widespread adoption of the personal computer and the graphical browser. However.6 Development of E-Business In the twenty-first century. Jeff Bezos in 1995 found Amazon com to sell books and eventually a full range of consumer items over the internet. Amazon went public in 1997.Pattom 2.TRC MPU Ltd. One of the most successful e-commerce. and it was not until 1994 that Netscape introduced a browser program whose graphical presentation significantly eased the use of computer communication for all kinds of computer activity. departed from traditional retail outlets by serving as an electronic auction site or meeting place for buyers and sellers. notably Barnes and Noble.. This form of electronic commerce began in 1968. particularly the Internet. Other booksellers quickly. when what was called Electronic Data Interchange permitted companies to carry out electronic transactions. e-business referred more specifically to transactions between business (B2B e-commerce) and between businesses and consumers (B2C e-commerce) through the use of computer communication. thereby avoiding expensive warehousing and shipping costs. whose web subsidiary – begun in 1997 – also experienced repaid revenue growth and steep losses. including e-commerce. e-pay. it was not until 1984 that a standardized format provided a dependable means to conduct electronic business.

was found in 1988 as a business software producer to help companies manage inventories electronically. IT Technologies. B2B e-business evolved with the development of the Internet..6 million in 2000 made it one of the few to show a positive balance sheet. By 2001. there remained uncertainties. Buyers were slower than expected to change habits and make the shift from going to a store to shopping on a computer. The business – to – business form of e-business fared better in 2000 and 2001. In addition to a decline growth. Vertical Net. One of the leading B2B firms. founded in 1995. electronic commerce or e-business had not grown to levels in the late 1990’s. As the Internet expanded. The company’s profit of $58. Another form of B2B e-commerce involves managing a market for firms in specific industries. Nevertheless. Concerns about privacy and security remained.Pattom its participants pay to join the auction. IMK KUNDARA Page 16 . links producer goods and services markets. the role of IT grew to include the procurement and management of all the elements required to produce finished goods. although some progress was made in setting privacy protection because selling information about customer was a valuable part of the e-commerce business. although a faltering economy lowered expectations. earning money on commissions it receives for deals struck using its electronic market place.TRC MPU Ltd. particularly in relation to the consumer sector.

in this context. it can involve electronic funds transfer. and e-mail.. automated inventory management system and automated data collection system. Personal and account information is kept confidential through the use of “secured transactions” that use encryption technology. online marketing. The transaction information is transmitted (usually by modem) to a financial institution for payment clearance and to the vendor for order fulfillment. electronic data interchange (EDI). such as databases. Information technology industry might electronic might see electronic as an application aimed at commercial transactions. and on IMK KUNDARA Page 17 . supply chain management. online transaction processing.Pattom business-to-business sales continued to grow and companies that developed their electronic sales divisions slowly over this period and carefully integrated their e-business and conventional business appeared to be more successful. Business conducted over the Internet.TRC MPU Ltd. e-marketing. Electronic commerce typically uses electronic communications technology of the World Wide Web. Customer can order items from a vendor’s Web site. most often via the World Wide Web E-business can apply to purchase made through the Web or to business-to business activities such as inventory transfer. paying with a credit car (the customer enters account information via the computer) or with a previously established “cyber cash” account.

well organized business structure. network infrastructure and a secured. A company’s IT strategy should be a part of the business re-design process. an e-business/e-commerce company will survive not only based on its product. good postsales services. Such factors include:  Sufficient work done in market research and analysis. 2.7 SUCCESS FACTORS OF E-BUSINESS Technical and organizational aspects. well-designed website.Pattom other non computer technologies. Business failure is as much a reality in e-commerce as in any other form of business. such as transportation for physical goods via e-commerce..TRC MPU Ltd. In many cases.  A good management team armed with information technology strategy. E-business is not exempt from good business planning and the fundamental laws of supply and demand. but having a competent management team. IMK KUNDARA Page 18 .

accounting for 90% of online purchases. However. and the same view of the customer. car numbers were transferred securely between the customer and merchant through independent payment gateways.  Constructing a commercially sound business model. IMK KUNDARA Page 19 . Most merchants today process credit card transactions on site through arrangements made with commercial banks or credit cards companies.  Engineering an electronic value chain in which one focuses on a “limited” number of core competencies – the opposite of a one-stop shop.TRC MPU Ltd. suppliers and partners have a complete view. defined as ensuring that all employees. information encryption. Credit cards are the most popular means of sending payments on the internet..Pattom  Providing an easy and secured way for customers to effect transactions.  Providing a 360 degree view of the customer relationship. failsafe technology. customers may not appreciate the big brother experience. and firewalls can enhance this requirement. (Electronic stores can appear either specialist or generalist if properly programmed). Parallel servers. In the past. hardware redundancy.  Providing reliability and security. Such independent payment gateways are still used by most small and home business.

TRC MPU Ltd. Sources of such problem include: IMK KUNDARA Page 20 .Pattom  Setting up an organization of sufficient alertness and agility to respond quickly to any changes in the economic.8 PROBLEMS Even if a provider of electronic goods and services rigorously follows these “Key factors” to devise an exemplary e-business strategy. and handling complaints promptly and effectively. but also sound advisors and selectors. shipping reliably. possibly through re-engineering and information technologies.. which not only includes complete product information. 2.  Streamlining business processes. Naturally. problems can arise.  Providing complete understanding of the products or services offered. social and physical environment. the e-business vendor must also perform such mundane tasks as being truthful about its products and its availability.

 Over-estimation resource competence. why they buy. 2. and motivation. just as in non-electronic commerce. software. hardware.. industries and markets may mitigate some consequences here. and flexible organizational structure. Even a product with a sound value proposition can fail if producers and retailers do not understand customer habits. accountable. One may have the will to construct a viable book e-tailing business model.Pattom  Failure to understand  Inability to predict environmental reaction. expectations. one can move towards a flat. What will competitors do? Will they introduce competitive brands or competitive web sites? Will price wars break out? What will the government do? Research in to competitors.  Failure to consider the competitive situation.  Failure to coordinate. but lack the capability to compete with Amazon. this may or may not aid coordination. If existing reporting and control relationship do not suffice.9 STATUS OF E-BUSINESS IMK KUNDARA Page 21 . and processes handle the proposed strategy? Have e-tailors failed to develop employee and management skill? These issues may call for thorough resource planning and employee training. Can staff.TRC MPU Ltd.

A firm engaging in e-business can have a retail wide or a world wide presence. World wide presence This is the biggest advantages of conducting business online. Consequently there will be a substantial reduction in overhead. Earlier only large business firms could afford the investment expense that was necessary to reach out to a large number of consumers. IBM was one of the first companies to use the term e-business to refer to service IMK KUNDARA Page 22 . It would also help in streamlining the business processes by cutting down the administrative procedures and the errors that would creep in as a result of these repeated procedures.. Once E-business becomes the norm for conducting the business. Now even the smallest organization would be able to access a large number of consumers were the marginal cost of servicing an additional consumer is only negligible. it will cease to become an option and will become a necessity to counteract the competition. The trend towards the introduction and utilization of E-business would continue at an accelerated pace as the technology provides increasing facilities that are also in expensive.Pattom E-business will be able to change the way business functions and the strategies that the business would be able to adopt in order to face competition. 2.10 Advantages of E-business 1.TRC MPU Ltd. Improve and speedier interaction between the buyers and the suppliers reduced inventory costs and increased the sales.

Moreover payments can be made online. and collaborating with business partners from all over the world.. Reality available customer service may help is encouraging the customer to know more about the product or service. Dell Inc had a flourishing business selling PCs throughout the customers.Pattom customer. Only via telephone and the internet till the year 2007. Better customer service E-business has resulted in improved customer service. Many a terms on visiting a website the customer is granted by a popup that window. products can be shipped to the customer without the customer having to leave the house IMK KUNDARA Page 23 . 2.TRC MPU Ltd.

Using the web to market products guarantees world wide reach at a normal price. Without an effective strategy. It removes location and availability restrictions.TRC MPU Ltd. they will find it impossible to maintain the advantages and earn profits. With the use of e-business we can promote our product globally. Advertising techniques like pay per click advertising ensures that the advertiser only pays for the advertisement that are actually viewed. IMK KUNDARA Page 24 .Pattom 3. cab be a cost strategy or a differentiation strategy. Developing a competitive strategy Firms need to have a competitive strategy in order to ensures competitive advantages. 4. It gives a completive advantages. 5. Cost effective marketing and Promotion. It reduces time and money spent. Affiliate marketing. Affiliate marketing has helped both the business and the affiliates firms engaging in ebusiness have managed to use cost effective online advertising strategies to their advantages. The strategy that the firms can peruse.. where customers are directed to a business portal because of the efforts of the affiliate who intern receive a compensation for their efforts meeting with success has emerged on account of e-business.

TRC MPU Ltd. electronic data management (EDM) and Enterprise Resources Planning (ERP) necessary for ensuring optional internal business process may be looked upon by some firms as one of the disadvantages of e-business. Able to buy from it 24 hrs a day. and updating websites requires substantial resources. Larger market of potential customer on time delivery people or people with disabilities who are not able go to the shops can still be customers of ours. Substantial recourses are required for redefining product lines in order to sell online. Costly E-business solution foe optimization. affecting your 2. If trading on-lone want have to employee or many staff and this will also save the business money. 3. Security There are still some people who don’t think it is same to buy on-line therefore as their isn’t high street shop will loss their customer.. raves money of renting offices or shop place.Pattom Other advantages of e-business are work from.  You may not receive what you believe you have purchased  Things such as virus CP could mean losing the rite or customers computers wile on your website. Move rover. Upgrading computer systems trading personnel. Sectorial Limitations IMK KUNDARA Page 25 .11 Disadvantages of e-business 1. 2.

regional milk producers union at the middle level and an apex body at the state level. They are IMK KUNDARA Page 26 . Dairy Co-Operatives accounts for the major share of processed liquid marketed in the country. The project was launched in 1963 on the basis of a bilateral agreement executed between the Swiss confederation and the Government of India. At present there are three regional co-operative milk producers union operating.TRC MPU Ltd. Its main motive was to implement the operation flood programme started by the National Dairy Development Board in Kerala. which is KCMMF Ltd.Pattom The main disadvantages of e-business is the lack of growth in some sectors on account of product or sector limitations. 3. The project was made great strides in the improvement of livestock farming in the state.1 INTRODUCTION Kerala co-operative Milk Marketing Federation popularly known as ‘Milma’ was established in April 1980.. The KCMMF is a three tier structure with the primary milk co-operative society at the village level. In Kerala with head office at Thiruvananthapuram it was started under the Indo-Swiss project. The project is now managed by the Kerala Livestock Board. One of them is the development of swiss brown a cross bread suited form the state condition.

TRC MPU Ltd. ERP System selection methodology is a particular procedure or set of practices used in the un-biased selection of an enterprise recourse planning system for a company. financial resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. materials and human resources.Pattom  Trivandrum Region Co-operative Milk Producers Union Ltd. The distributed design allows business IMK KUNDARA Page 27 . ERP is an integrated computer based system used to manage internal and external resource including tangible assets. (TRCMPU)  Ernakulam Region Co-Operative Milk Producers Union Ltd. is a system that is used to manage and co-ordinate all the resources.(MRCMPU) 3. ERP system consolidates all business operations in to a uniform and enterprise wide system environment.. Built on a centralized database and normally utilizing a common computing platform.2 E-Billing The software used by the industry is Enterprise resource planning (ERP). An ERP System can either reside on a centralized server or distributed across modular hardware and software units that provide “services” and communicate on a local area net work.(ERCMPU)  Malabar Region Co-Operative Milk Producers Union Ltd. information and functions of a business.

IMK KUNDARA Page 28 . To be considered an ERP system a software package should have the following traits. production. whole. distribution. invoicing and accounting for a company. billing.Pattom to assemble modules from different venders without the need for the placement of multiple copies of complex and expensive computer system in areas which will not use their full capacity The initialize ERP was just employed by research and analysis later manufacturing resource planning and CIM (Computer Integrated Manufacturing) and while not supplanting their terms. including sales marketing delivery. It has come to represent a larger.. ERP system now attempt to cover all core functions of an enterprise regardless of the organizations business charter. ERP software can aid in the control of many business activities. It came in to use as makers of MRP software started to develop software applications beyond the manufacturing arena. These system can now be found in non manufacturing business non profit organization and Government. All functional department that are involved in operations or production are integrated in one systems. ERP system are cross functional and enterprise wide. quality management inventory management and human resource management.TRC MPU Ltd. inventory. ERP systems typically handle the manufacturing logistics.

3.1.TRC MPU Ltd.3 Components of ERP in the Industry 3. 3. Transactional backbone    Financials Human resource Product Life Cycle  Management  Distribution 3.3.   All modules should have the same look. Advanced Application  Customer Relationship Management (CRM) Supply Chain Management  IMK KUNDARA Page 29 ..Pattom  Should be integrated and operate in real time and with no periodic batch updates. 2. Users should be able to access any information in the system without needing integration work on the part of IS department.  All applications should access one database to prevent redundant data and multiple date definition.

TRC MPU Ltd.Pattom  Purchasing  Manufacturing  Distribution  Warehouse Management System IMK KUNDARA Page 30 ..

3.TRC MPU Ltd. Manufacturing  Engineering  Scheduling  Quality Control  Manufacturing Project  Cost Management  Work flow Management etc. Supply Chain Management  Order to Cash  Inventory  Order Entry  Purchasing Product Configuration IMK KUNDARA Page 31 .  Work Orders  Bill of Material 2.3 Commercial Applications of ERP These are:1..Pattom 3.

Customer Relationship Management (CRM)  Rates and marketing IMK KUNDARA Page 32 .TRC MPU Ltd.Pattom  Commission Calculation  Claim Processing  Supplier Scheduling 3.. Financials  General Ledger  Cash Management  Accounts Payable  Accounts receivable  Fixed Assets 4. .Human Resource  Payroll  Training  Time and attendance  Restoring benefits 5.

a large manufacture may find itself with many software applications in the environment communicate or interface effectively with one another. human  resource and manufacturing applications. empowering and building common vision.TRC MPU Ltd.. This allows inventory levels to be kept at maximum efficiency and the company to be more profitable. IMK KUNDARA Page 33 .  Facilitator business learning.4 Benefits of ERP  Design Engineering  Eliminate the problem of synchronizing changes between multiple system consolidation of finance. Tasks that need to interface with one another may involve. marketing and sales. ERP system connected the necessary software in order for accurate forecasting to be done.Pattom  Commission  Customer contact In the absence of an ERP system. 3. Permit Control of Business process that cross functional boundary.

Pattom IMK KUNDARA Page 34 .TRC MPU Ltd..

in to two viz. viz.TRC MPU Ltd.. TRCMPU was formed by dividing the area of operation of Kerala Milk Marketing Federation. Trivandrum. Alappuzha and Pathanamthitta as its area of operation. It has successfully faced odds like excessive procurement in the initial stages and consequent loss of stagnation of sales in early 1990’s and of late shortage of milk and related problems and consequent loss. formed for implementing of 11 project in 1980. TRCMPU also aims of empowerment of women produces members by various training programme under empowerment of women in Co-operatives (EMIC) for their active involvement in Co-operative institution building. With such diverse experience in the past and talent pool and it has. Organizing income generation IMK KUNDARA Page 35 . it can face any adverse environmental problems successfully. It also aims at increasing women participation in Dairy Co-operatives by organizing education programme for women in villages.Pattom 4.1 COMPANY PROFILE Thiruvananthapuram Regional Co-operative Milk Process Union Ltd(PRCMPU) was registered in 1985 as a Regional milk union with a southern district of Kerala. Kollam. TRCMPU has completed 25 years of its operation successfully. ERCMPU with 4 northern districts under of 11 area and TRCMPU.

identify women resources. It has been operating profitably.Pattom activities. which is the apex co-operative of three regional union viz. Milma’s role essentialy is to procure the marketable surplus of milk poduced annually and market it to fetch maximum return for its milk producer members. MISSION IMK KUNDARA Page 36 . The TRCMPU has established itself as a financially sound organization.TRC MPU Ltd. savings programmes like thrift for woman members. TRCMPU is having an elected director board since inception except for one year. This is the role of milma in Dairy sector. Milma is the trade mark of the Kerala Co-operative Milk Marketing Federation Ltd. Trivandrum. Ernakulam and Malabar.. VISION “To achieve the status of the best union in the country in turnover and profitability by achieving 10-15% growth per annum by accelerating the growth in milk production and sale of milk products and by diversification into related areas in food sector”.

To provide constant market and stable trice to the dairy form and their product. 4.TRC MPU Ltd. To build up a high degree of consumer confidence by providing increase the value for his money through International standards of product quality.” 4. To build up a viable dairy industry in the state. 2. profitable and socially responsible organization ensuring better returns to farmers. processing and marketing of milk and milk products for economic development of the farming community.Pattom “To become the leading organization in the food and nutrition Sector in the region. IMK KUNDARA Page 37 . 6. To carry out activities for promoting production. To channelise marketable surplus milk from the rural areas to urban deficit area. 5. Further it would aspire to function as professional.1 OBJECTIVES 1.1. 3.. To directly link the producers with consumers. performance and superior customer service. To maximize and provide quality milk and product to the consumer. primary societies as well as its customers by providing good value for their money. through the attainment of its marketing objectives and to become Nucleus of an endeavor for an accelerated development of the rural economy of the region. procurement.

Project and Maintenance  Project Monitoring  Time and expense Calculation  Billing  Efficiency improvement Studies  Management Information 4. Marketing. Such areas are: Human Recourse Development. Project and Maintenance. Procurement and input.3 Marketing The key functions are:  Sales and Marketing Customer Relation Management IMK KUNDARA Page 38 .Pattom All business data are transferred through the software ERP (Enterprise Resource Planning). Finance Department.TRC MPU Ltd.. This software is used in all areas or all sections of this organization.2 .     4.

3.Pattom   Customer Contact Distribution 4.1 Working of ERP in Marketing Section Fig: No. 4.TRC MPU Ltd.1 ERP in Marketing Section IMK KUNDARA Page 39 ..

The functions include. The major products are milk chocolate. weekly and monthly reports are transferred through this software.TRC MPU Ltd. After the production the products are marketed to agents through various distribution media. All societies are using visual basic with MS access and Fox pro applications used for invoicing trick sheet. daily. peda etc for marketing the organization provides corporate advertisement. curd.. The product distribution channel is start from manufactures to whole sales then to end customers. IMK KUNDARA Page 40 . The payment of money is in the form of cheque. Where all societies are interconnected with using computer network. The payment of bill by agents either by cash counter or through the banks. 4.4 Procurement and input This department is mainly concerned with procurement of milk and input for milk production enhancement . Data from Bulk Milk cooling centers (BMCCs) transferred electronically to Dairies and Head offices.The milk collection or procurement is starts from societies. The agent can use the website of TRCMPU that is milatrcmpu. All milk procurement of data are computed using ERP and milk billing is and these cheque can be printed out through this software.Pattom The first step is to collect or receive the indent quantity of products from the agent that they need then the required production is done.

IMK KUNDARA Page 41 ..  Material receipt.  Inspection of goods.TRC MPU Ltd.Pattom  Store item maintenance.  Intending purchase order.  Stores accounting.

The payment of money is in the form of cheque and these cheque can be printed out through this software. The milk billing is starts from the milk procurement from the societies. warehousing.6 Role of ERP in Milk Billing ERP system are cross functional and enterprise wide. In addition to areas such as manufacturing. All functional department that are involved in operation or production are integrated in one system.  Financial management 4.TRC MPU Ltd.5 Finance Department. Data from Bulk Milk Cooling Centres (BMCCs) transferred electronically to Dairies and Head office.  Accounts. includes milk billing.Pattom 4. These societies are using visual basic IMK KUNDARA Page 42 .  Cash Management. Where all societies are interconnected with using computer network. logistics and information technology. All milk procurement of data are computed using ERP and milk billing is done.. The key functional areas using ERP are: Milk billing. This typically.  Working capital management.

Pattom with MS access and Fox pro applications used for making this payment. IMK KUNDARA Page 43 . The site used for milk billing is milmatrcmpu.TRC MPU

. Managing inter dependencies of complex process like milk billing. productivity and efficiency.Pattom 4.8 Software Advantages  Integration among different functional areas to ensures proper Communication.  Order tracking from acceptance through fulfillment.  IMK KUNDARA Page 44 . 4.7 E-BUSSINESS MODEL IN THE ORGANIZATION the E-bussines model in the organization using ERP is B2C.TRC MPU Ltd.2 B2C in organisation 4. The transaction that leads to milk being available for purchase WEBSITE MILMA AGENT Fig: No. business to consumer describes activities of business serving end consumers with products or services.

Pattom  Tracking the three way match between purchase orders(what was ordered) inventory receipts (what arrived) and costing (what the vender invoiced).  Software used is very expensive  It is not flexible IMK KUNDARA Page 45 .  Provide top-down view of the enterprise.TRC MPU Ltd.   Shorten production lead time and delivery time. Otherwise the system will suffer especially when communicate with outside agents. Unless otherwise up dated and modified. real time information is available decisions. to management any where. any time to make proper  Reduce the risk of loss of sensitive data by consolidating multiple permission and security models in to a single structure.. Resource sharing and data sharing resolve problem due to duplications of data entry of different locations  Electronic data transfer and hence E-Business is facilitated in ERP system Limitations: Operating Problem  It needs large back up storage devices for storing data for long period.

 Transmission of data are done in a short span of time.  Timely updating of the system is not properly followed by the Company.Pattom FINDINGS  Customers are completely satisfied with their services. IMK KUNDARA Page 46 ..  Well Structured information system.TRC MPU Ltd.  Available information sharing system is not user friendly  The employee of the organization are not aware about the advantages of ERP.

TRC MPU Ltd.  Services should be made available at rural areas also  More investment should be given for updating existing system .  An awareness campaign should be conducted within the organization itself..Pattom SUGGESTIONS  In the coming years there will be a great demand for online and offline saleof milk and other products. IMK KUNDARA Page 47 .The current system has to be standardized to the world class level.

E-business helps the company to achieve better. IMK KUNDARA Page 48 . and also study about the software used in that organization-business offers many advantages over traditional business.TRC MPU Ltd. faster and cost competitive business process. simplification and standardizations of firm’s procedures. They help business to overcome the physical constraints like space. The competitive advantages of the company is depending upon the speed of the company that it can require the new technology and implement it into its day to day operations.. They can offer widest way of product to customers business offers fast and accurate transaction of their customers.Pattom CONCLUSION The study entitled “E-business project in the organization at Thiruvanthapuram Regional Co-operative Milk Producers Union was really useful in understanding E-business theory models classifications and Ebusiness applications.

(p) Ltd. www..Pattom BIBLIOGRAPHY BOOKS 1. Prentice-Hall of India (p) Ltd. “E-commerce An Indian Perspective” Second edition. Website: www. P. Varinder Bhatia. Dr. 2.TRC MPU www. IMK KUNDARA Page 49 . (2000).J. (2005) S. E-commerce (Including e-business) Khanna Book Publishing Co.

TRC MPU Ltd. IMK KUNDARA Page 50 .Pattom ABBREVIATIONS BMCC CIM CRM EDM ERP ICT KCMMF MRP NDDB TRCMPU : : : : : : : : : : Bulk Milk Cooling Centers Computer Integrated Management Customer Relation Management Electronic Data Management Enterprises Resource Planning Information and Communication Technology Kerala Co-operative Milk Marketing Federation Material Requirement Planning National Dairy Development Board Thiruvananthapuram Regional Co-operative Milk Producers Union..

.TRC MPU Ltd.Pattom IMK KUNDARA Page 51 .

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