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Today major corporations are rethinking their business in terms of the internet and its new culture and capabilities. A very important characteristics of modern business organization is the wide spread use of information technology device for business process. E-business or E-commerce is an interaction with business partners, where the interaction is enabled by information technology that makes it possible to carry out business transactions electronically. Ebusiness methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers. E-business is the fundamental device of business. It is pervasively used in all facts of business. The new innovation, break through and giant taps in internet working technology had opened new opportunity for business people to transcend the barriers of time and distance with internet spread. Day by day more and more companies start up e-business. This study attempt to analyses and investigate various software used in e-business application. My study conducted in Thiruvanthapuram Regional Co-Operative Milk Producers Union (TRCMPU) Ltd. An E-business project helps to study about the software and major use of software used in organization
TRC MPU Ltd.,Pattom
1.2 Objectives To study about the present scenario of e-business in the organization To study about the software used in an organization To study about the e-billing is an organization. 1.3 Methodology The data are collected through both quantitative and qualitative form of analysis the data sources include: 1.3. 1 Primary Data They are collected through: Interviews Observations etc. 1.3.2 Secondary Data They are collected through Company Management Company website Journals etc 1.4 Scope of the Study
TRC MPU Ltd.,Pattom
The study is mainly focused on software used in an organization. The study provides an idea about the practical side of an organization and the ebusiness. E-business provides an opportunity suppliers to get information and feed back from users of their products and services that are better suited to the
needs of the customers. An E-business project will help people to study how an information system has been successfully implemented. Hence the advantages of E-business in an organization can be studied. 1.5 Limitations
The time allotted to complete the e-project is not
sufficient. Difficulty to get data from the top managers. The information obtained is not complete and
accurate. 1.6 CHAPTERISATION This project is divided in to six chapters:Chapter1: Chapter2: Introduction E-business Theoretical perspective
Chapter3: E-business in the industry Chapter4: Chapter5: E-business in the organization Findings and suggestions
TRC MPU Ltd.,Pattom
Electronic Business commonly referred to as e-business or e-business may be defined as the civilization of information and all the activities of business commerce constitutes the exchange of products and services between business, groups and individuals and can be run as one of the essential activities of any business. Electronic commerce focuses on the use of ICT to enable the external activities and relationship of the business with individuals, groups and other businesses. Electronic business methods enable companies to link their internal and external data processing system more efficiently and flexibly to work more closely with suppliers and partners of their customers. In practice, e-business is more than just e-commerce. While e-business regards to strategies focus with an emphases on the function that occur using
TRC MPU Ltd.,Pattom
electronic capabilities, e-commerce is a subset of an over all e-business strategy. E-business involves business processes spanning the entire value chain. Electronic purchasing and supply chain management, processing orders electronically, handling customer service, and co-operating with business partners. Special technical standard for e-business facilitate the exchange of data between companies E-business software solution allow the integration of infra and inter firm business processes.
E-business can be conducted using the web, the internet, intranets, extranets or some combinations of these. Basically electronic commerce (EC) is the process of buying transferring or exchanging products, services and / or information via computer networks including the internet Electronic commerce can be benefited from many perspective including business process, service learning collaborative, community. Electronic commerce is often confused with e-business. “E-business may be defined as The transformation of an
organization’s processes to deliver additional customers value through the application of technology. Philosophies and computing of the new economy” Three primary processes are enhanced in E-business. a) Production Process
b) Customer Forced Processes Which include promotional and marketing efforts. among others. payment and customer purchase orders and payment and customer support..Pattom Which include procurements ordering and replenishment of stock. and electronic links with suppliers and productions control processes among others. processing of payments. IMK KUNDARA Page 6 . selling over the internet.TRC MPU Ltd.
2. This is the type of e-commerce that deals with relationship between among business. The B 2 B market has two primary components.Pattom c) Internal Management Processes Which include employee services training internal information. Business Organization Business Organization Fig. Work group communications and electronic publishing of internet business information are like wise made more efficient.TRC MPU Ltd. 2.2 Classification of E-business 2. sharing video conferencing and recruiting. About 80% of e-commerce is this type and most experts predict that B 2 B ecommerce will continue to grow faster than the B 2 C segment. Electronic applications enhance information flow between production and sales forces to improve sales force productivity. No.1 B2 B IMK KUNDARA Page 7 ..1 Business to Business [B 2 B] B 2 B is simply defined as e-commerce between companies.2.
It refers to the use of the internet for public procurement. Its origins can be traced to online retailing. 2. involves customers gathering information. licensing procedure and other government related operations.. Website Business Organization Customers Fig.TRC MPU Ltd.3 Business to Government [B 2 G] It is generally defined as commerce between companies and the public sector.2 B2 C 2. purchasing physical goods or information goods and for information goods receiving products over an electronic network. No. It is the second largest and the earliest form of e-commerce. First the public sector assumes a pilot role in establishing e- IMK KUNDARA Page 8 .Pattom 2) Business to Consumer [B 2 C] Commerce between companies and consumer.2. This kind of e-commerce has two features.
Business Organization Web Government Fig.3 B2 G 2.TRC MPU Ltd. 2. 2. This type of e-commerce is characterized by the growth of electronic market places and online auctions particularly in vertical industries where firm can bid for what they want from among multiple supplier.4 Consumer to Consumer [C 2 C] Consumer to consumer e-commerce or C 2 C is simply commerce between private individual or consumer. No. it is assumed that the public sector has the greatest need for making its procurement system more effective. Website Want to sell Customer Receipt Product Want to buy Customer Receive Money Fig.4 C2 C IMK KUNDARA Page 9 .Pattom commerce and second.2.. No.
2. 2.Pattom 2.. Internal business system Customer relationship managements Enterprise resource planning Document management system Human resource management Enterprise Communication and collaboration Volp Content management system e-mail voice mail web-conferencing Digital work flows IMK KUNDARA Page 10 .5 Consumer to Business [C 2 B] Consumer to business transaction involved reverse action. In C 2 B transaction customers are given more influence over what and how products are delivered there by bordering consumer choice.3 Application of E-Business Application of e business is classifieds into three categories.TRC MPU Ltd. which empower the consumer to drive transaction.
Pattom Electronic Commerce .TRC MPU Ltd.. the most adopted e-business models is a list as follows: E-shops E-procurement E-mails E-auctions E-Virtual communities Value-chain Integrators Value-chain Service Providers Internet Shop Supply chain Management Online marketing Offline Marketing IMK KUNDARA Page 11 . Currently.4 E-Business models Organizations go online. and the sources of revenues and benefits for suppliers and customers. Business model is defended as the organization of product service and information flows. they have to design which e-business models suit their business goals. The concept of E-business Model is the same but used in the on-line presence.B 2 B or B 2 C 2.
The term “E-Business” was coined by Lou Gerstner. IMK KUNDARA Page 12 . One of the first to use the term was IBM. CEO of IBM. either business to consumer (B2C) or business to business (B2B) transactions..5 Evolution of E-business Traditional transaction processing systems were simple interactive or message processing programs which took too much time and manpower for its working. The concept of E-commerce and e-business came in the middle of 90’s. the balance between update and read-only messages. user authentication. when. the transaction flows are run-time environments for browser-based transactions. The system designs make several assumptions about the run-time environment-synchronous connection between end points of conversation or pseudo conversations. Later sophisticated distribution processing systems were developed that was repeatable. and for the databases. in October 1997.TRC MPU Ltd. As a result. and responsive.Pattom Information Brokerage 2. management of the presentation space. it launched a thematic campaign built around the term. These difficulties paved way to the introduction for faster transaction processing units. Many assumptions were hold in the e-business environment which was not in the earlier transaction processing systems. robust.
That was however. The e- IMK KUNDARA Page 13 . Customers need not travel far. Customers will see advertisements in newspapers. Commerce involves complex activities. They do not even need to show up at the market to present and sell their product. spend on promotions (Brochures. where a browser replaces the transaction terminal and the message processing system is replaced by the HTTP daemon. Business will look for suppliers. or TV. wait in long lines. etc) have a stall at the market. all before e-business was evolved. It also provides a convenient means by which to purchase goods and services offered by a company. wait in long lines and carry some cash or credit cards to buy things. window shop. or has them on radio. go to the market. sell products. It enables network – based alliances and partnerships to swiftly share business information. business need not spend more to promote a product nor travel far to communicate with business partners.Pattom The primary focus of e-business was on the so-called Web transaction.. E-commerce includes all business activities and processes occurring over the Internet. and after sometimes earn a profit. because this is the predominant configuration. TV ads. Several (faceless) systems that are in production today are described at the flow levels and their performance and scalability are analyzed.TRC MPU Ltd. E-commerce software describes the tools to design and manage all facts of an online business. Now a day. or even bring hard currency this entire process. providing the customer with a simple and rewarding shopping experience. contact partners from different locations to discuss details.
Pattom commerce community is an electronic market place (e-market).TRC MPU Ltd. where all stages of the production and consumption cycle take place electronically. IMK KUNDARA Page 14 ..
To take advantage of the widespread adoption of the personal computer and the graphical browser. Amazon went public in 1997.Pattom 2. This form of electronic commerce began in 1968. when what was called Electronic Data Interchange permitted companies to carry out electronic transactions. e-business referred more specifically to transactions between business (B2B e-commerce) and between businesses and consumers (B2C e-commerce) through the use of computer communication. it was not until 1984 that a standardized format provided a dependable means to conduct electronic business. including e-commerce. notably Barnes and Noble. It earnings derive from membership and transaction charges hat IMK KUNDARA Page 15 . whose web subsidiary – begun in 1997 – also experienced repaid revenue growth and steep losses.. One of the most successful e-commerce.TRC MPU Ltd. Jeff Bezos in 1995 found Amazon com to sell books and eventually a full range of consumer items over the internet. Other booksellers quickly. particularly the Internet. thereby avoiding expensive warehousing and shipping costs.6 Development of E-Business In the twenty-first century. departed from traditional retail outlets by serving as an electronic auction site or meeting place for buyers and sellers. e-pay. However. and it was not until 1994 that Netscape introduced a browser program whose graphical presentation significantly eased the use of computer communication for all kinds of computer activity.
IMK KUNDARA Page 16 .6 million in 2000 made it one of the few to show a positive balance sheet. the role of IT grew to include the procurement and management of all the elements required to produce finished goods. although some progress was made in setting privacy protection because selling information about customer was a valuable part of the e-commerce business. The business – to – business form of e-business fared better in 2000 and 2001. Buyers were slower than expected to change habits and make the shift from going to a store to shopping on a computer. As the Internet expanded. IT Technologies. although a faltering economy lowered expectations. electronic commerce or e-business had not grown to levels in the late 1990’s. founded in 1995. there remained uncertainties. Nevertheless. In addition to a decline growth. B2B e-business evolved with the development of the Internet. was found in 1988 as a business software producer to help companies manage inventories electronically. earning money on commissions it receives for deals struck using its electronic market place. The company’s profit of $58. One of the leading B2B firms. Vertical Net.Pattom its participants pay to join the auction. links producer goods and services markets.. By 2001. Concerns about privacy and security remained.TRC MPU Ltd. particularly in relation to the consumer sector. Another form of B2B e-commerce involves managing a market for firms in specific industries.
Pattom business-to-business sales continued to grow and companies that developed their electronic sales divisions slowly over this period and carefully integrated their e-business and conventional business appeared to be more successful. The transaction information is transmitted (usually by modem) to a financial institution for payment clearance and to the vendor for order fulfillment.TRC MPU Ltd. automated inventory management system and automated data collection system. Business conducted over the Internet. and on IMK KUNDARA Page 17 . e-marketing. in this context. Personal and account information is kept confidential through the use of “secured transactions” that use encryption technology. electronic data interchange (EDI). supply chain management. Customer can order items from a vendor’s Web site. most often via the World Wide Web E-business can apply to purchase made through the Web or to business-to business activities such as inventory transfer. such as databases. Information technology industry might electronic might see electronic as an application aimed at commercial transactions. it can involve electronic funds transfer. and e-mail. online transaction processing.. online marketing. paying with a credit car (the customer enters account information via the computer) or with a previously established “cyber cash” account. Electronic commerce typically uses electronic communications technology of the World Wide Web.
an e-business/e-commerce company will survive not only based on its product. A company’s IT strategy should be a part of the business re-design process. IMK KUNDARA Page 18 . well organized business structure. but having a competent management team.. In many cases. well-designed website.TRC MPU Ltd. Such factors include: Sufficient work done in market research and analysis. Business failure is as much a reality in e-commerce as in any other form of business. E-business is not exempt from good business planning and the fundamental laws of supply and demand. A good management team armed with information technology strategy.7 SUCCESS FACTORS OF E-BUSINESS Technical and organizational aspects. good postsales services. 2. such as transportation for physical goods via e-commerce. network infrastructure and a secured.Pattom other non computer technologies.
Pattom Providing an easy and secured way for customers to effect transactions. Constructing a commercially sound business model.TRC MPU Ltd. Credit cards are the most popular means of sending payments on the internet. information encryption. Providing reliability and security. Such independent payment gateways are still used by most small and home business. However. and firewalls can enhance this requirement. In the past. failsafe technology. Parallel servers. Providing a 360 degree view of the customer relationship. suppliers and partners have a complete view. accounting for 90% of online purchases. and the same view of the customer. customers may not appreciate the big brother experience. Most merchants today process credit card transactions on site through arrangements made with commercial banks or credit cards companies. (Electronic stores can appear either specialist or generalist if properly programmed). hardware redundancy. car numbers were transferred securely between the customer and merchant through independent payment gateways. IMK KUNDARA Page 19 .. defined as ensuring that all employees. Engineering an electronic value chain in which one focuses on a “limited” number of core competencies – the opposite of a one-stop shop.
which not only includes complete product information. Sources of such problem include: IMK KUNDARA Page 20 ..TRC MPU Ltd.8 PROBLEMS Even if a provider of electronic goods and services rigorously follows these “Key factors” to devise an exemplary e-business strategy. social and physical environment. shipping reliably. the e-business vendor must also perform such mundane tasks as being truthful about its products and its availability. but also sound advisors and selectors.Pattom Setting up an organization of sufficient alertness and agility to respond quickly to any changes in the economic. problems can arise. and handling complaints promptly and effectively. possibly through re-engineering and information technologies. Streamlining business processes. 2. Providing complete understanding of the products or services offered. Naturally.
one can move towards a flat. software.Pattom Failure to understand customers. Even a product with a sound value proposition can fail if producers and retailers do not understand customer habits. Can staff. accountable. industries and markets may mitigate some consequences here. and flexible organizational structure. just as in non-electronic commerce. this may or may not aid coordination. One may have the will to construct a viable book e-tailing business model. why they buy.9 STATUS OF E-BUSINESS IMK KUNDARA Page 21 . and motivation.. Failure to coordinate. Failure to consider the competitive situation. but lack the capability to compete with Amazon. hardware.TRC MPU Ltd. expectations. 2.com Inability to predict environmental reaction. What will competitors do? Will they introduce competitive brands or competitive web sites? Will price wars break out? What will the government do? Research in to competitors. Over-estimation resource competence. If existing reporting and control relationship do not suffice. and processes handle the proposed strategy? Have e-tailors failed to develop employee and management skill? These issues may call for thorough resource planning and employee training.
Now even the smallest organization would be able to access a large number of consumers were the marginal cost of servicing an additional consumer is only negligible.10 Advantages of E-business 1. 2. It would also help in streamlining the business processes by cutting down the administrative procedures and the errors that would creep in as a result of these repeated procedures. Once E-business becomes the norm for conducting the business. The trend towards the introduction and utilization of E-business would continue at an accelerated pace as the technology provides increasing facilities that are also in expensive.Pattom E-business will be able to change the way business functions and the strategies that the business would be able to adopt in order to face competition. Earlier only large business firms could afford the investment expense that was necessary to reach out to a large number of consumers. World wide presence This is the biggest advantages of conducting business online. A firm engaging in e-business can have a retail wide or a world wide presence.TRC MPU Ltd. Improve and speedier interaction between the buyers and the suppliers reduced inventory costs and increased the sales. IBM was one of the first companies to use the term e-business to refer to service IMK KUNDARA Page 22 . it will cease to become an option and will become a necessity to counteract the competition.. Consequently there will be a substantial reduction in overhead.
Better customer service E-business has resulted in improved customer service. Reality available customer service may help is encouraging the customer to know more about the product or service. Many a terms on visiting a website the customer is granted by a popup that window. products can be shipped to the customer without the customer having to leave the house IMK KUNDARA Page 23 ..TRC MPU Ltd.Pattom customer. Only via telephone and the internet till the year 2007. 2. and collaborating with business partners from all over the world. Moreover payments can be made online. Dell Inc had a flourishing business selling PCs throughout the customers.
cab be a cost strategy or a differentiation strategy.. Affiliate marketing has helped both the business and the affiliates firms engaging in ebusiness have managed to use cost effective online advertising strategies to their advantages. where customers are directed to a business portal because of the efforts of the affiliate who intern receive a compensation for their efforts meeting with success has emerged on account of e-business.TRC MPU Ltd. IMK KUNDARA Page 24 . It removes location and availability restrictions. It reduces time and money spent. Cost effective marketing and Promotion. Advertising techniques like pay per click advertising ensures that the advertiser only pays for the advertisement that are actually viewed. Affiliate marketing. 5. they will find it impossible to maintain the advantages and earn profits. Developing a competitive strategy Firms need to have a competitive strategy in order to ensures competitive advantages. 4. Without an effective strategy. The strategy that the firms can peruse. It gives a completive advantages. With the use of e-business we can promote our product globally.Pattom 3. Using the web to market products guarantees world wide reach at a normal price.
3. If trading on-lone want have to employee or many staff and this will also save the business money. Move rover. 2.Pattom Other advantages of e-business are work from. raves money of renting offices or shop place. Sectorial Limitations IMK KUNDARA Page 25 . Security There are still some people who don’t think it is same to buy on-line therefore as their isn’t high street shop will loss their customer. Larger market of potential customer on time delivery people or people with disabilities who are not able go to the shops can still be customers of ours. Costly E-business solution foe optimization. You may not receive what you believe you have purchased Things such as virus CP could mean losing the rite or customers computers wile on your website.11 Disadvantages of e-business 1. Able to buy from it 24 hrs a day. electronic data management (EDM) and Enterprise Resources Planning (ERP) necessary for ensuring optional internal business process may be looked upon by some firms as one of the disadvantages of e-business.TRC MPU Ltd.. affecting your 2. and updating websites requires substantial resources. Substantial recourses are required for redefining product lines in order to sell online. Upgrading computer systems trading personnel.
The KCMMF is a three tier structure with the primary milk co-operative society at the village level.1 INTRODUCTION Kerala co-operative Milk Marketing Federation popularly known as ‘Milma’ was established in April 1980. They are IMK KUNDARA Page 26 . regional milk producers union at the middle level and an apex body at the state level. The project was launched in 1963 on the basis of a bilateral agreement executed between the Swiss confederation and the Government of India. Its main motive was to implement the operation flood programme started by the National Dairy Development Board in Kerala. At present there are three regional co-operative milk producers union operating. One of them is the development of swiss brown a cross bread suited form the state condition. The project was made great strides in the improvement of livestock farming in the state. In Kerala with head office at Thiruvananthapuram it was started under the Indo-Swiss project..Pattom The main disadvantages of e-business is the lack of growth in some sectors on account of product or sector limitations. Dairy Co-Operatives accounts for the major share of processed liquid marketed in the country. 3.TRC MPU Ltd. which is KCMMF Ltd. The project is now managed by the Kerala Livestock Board.
(MRCMPU) 3. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. materials and human resources.(ERCMPU) Malabar Region Co-Operative Milk Producers Union Ltd.. ERP System selection methodology is a particular procedure or set of practices used in the un-biased selection of an enterprise recourse planning system for a company.TRC MPU Ltd. information and functions of a business. ERP system consolidates all business operations in to a uniform and enterprise wide system environment. is a system that is used to manage and co-ordinate all the resources.2 E-Billing The software used by the industry is Enterprise resource planning (ERP). An ERP System can either reside on a centralized server or distributed across modular hardware and software units that provide “services” and communicate on a local area net work. (TRCMPU) Ernakulam Region Co-Operative Milk Producers Union Ltd. The distributed design allows business IMK KUNDARA Page 27 .Pattom Trivandrum Region Co-operative Milk Producers Union Ltd. ERP is an integrated computer based system used to manage internal and external resource including tangible assets. financial resources. Built on a centralized database and normally utilizing a common computing platform.
These system can now be found in non manufacturing business non profit organization and Government. ERP systems typically handle the manufacturing logistics. ERP system now attempt to cover all core functions of an enterprise regardless of the organizations business charter. whole. distribution. It came in to use as makers of MRP software started to develop software applications beyond the manufacturing arena. inventory. To be considered an ERP system a software package should have the following traits. All functional department that are involved in operations or production are integrated in one systems..TRC MPU Ltd.Pattom to assemble modules from different venders without the need for the placement of multiple copies of complex and expensive computer system in areas which will not use their full capacity The initialize ERP was just employed by research and analysis later manufacturing resource planning and CIM (Computer Integrated Manufacturing) and while not supplanting their terms. billing. ERP software can aid in the control of many business activities. It has come to represent a larger. including sales marketing delivery. quality management inventory management and human resource management. invoicing and accounting for a company. ERP system are cross functional and enterprise wide. production. IMK KUNDARA Page 28 .
Pattom Should be integrated and operate in real time and with no periodic batch updates.3.3. Advanced Application Customer Relationship Management (CRM) Supply Chain Management IMK KUNDARA Page 29 . 2. All applications should access one database to prevent redundant data and multiple date definition.1. 3.3 Components of ERP in the Industry 3. Users should be able to access any information in the system without needing integration work on the part of IS department. All modules should have the same look. Transactional backbone Financials Human resource Product Life Cycle Management Distribution 3.TRC MPU Ltd..
Pattom Purchasing Manufacturing Distribution Warehouse Management System IMK KUNDARA Page 30 .TRC MPU Ltd..
Supply Chain Management Order to Cash Inventory Order Entry Purchasing Product Configuration IMK KUNDARA Page 31 .3 Commercial Applications of ERP These are:1. Work Orders Bill of Material 2.3. Manufacturing Engineering Scheduling Quality Control Manufacturing Project Cost Management Work flow Management etc..Pattom 3.TRC MPU Ltd.
.Human Resource Payroll Training Time and attendance Restoring benefits 5.TRC MPU Ltd. . Customer Relationship Management (CRM) Rates and marketing IMK KUNDARA Page 32 .Pattom Commission Calculation Claim Processing Supplier Scheduling 3. Financials General Ledger Cash Management Accounts Payable Accounts receivable Fixed Assets 4.
TRC MPU Ltd. This allows inventory levels to be kept at maximum efficiency and the company to be more profitable. Tasks that need to interface with one another may involve. ERP system connected the necessary software in order for accurate forecasting to be done. marketing and sales. Permit Control of Business process that cross functional boundary.Pattom Commission Customer contact In the absence of an ERP system. empowering and building common vision. 3.4 Benefits of ERP Design Engineering Eliminate the problem of synchronizing changes between multiple system consolidation of finance. IMK KUNDARA Page 33 .. Facilitator business learning. a large manufacture may find itself with many software applications in the environment communicate or interface effectively with one another. human resource and manufacturing applications.
TRC MPU Ltd..Pattom IMK KUNDARA Page 34 .
TRCMPU also aims of empowerment of women produces members by various training programme under empowerment of women in Co-operatives (EMIC) for their active involvement in Co-operative institution building. TRCMPU was formed by dividing the area of operation of Kerala Milk Marketing Federation. It has successfully faced odds like excessive procurement in the initial stages and consequent loss of stagnation of sales in early 1990’s and of late shortage of milk and related problems and consequent loss. viz. With such diverse experience in the past and talent pool and it has.Pattom 4. ERCMPU with 4 northern districts under of 11 area and TRCMPU.. Organizing income generation IMK KUNDARA Page 35 . Kollam. in to two viz.1 COMPANY PROFILE Thiruvananthapuram Regional Co-operative Milk Process Union Ltd(PRCMPU) was registered in 1985 as a Regional milk union with a southern district of Kerala. Trivandrum. It also aims at increasing women participation in Dairy Co-operatives by organizing education programme for women in villages. TRCMPU has completed 25 years of its operation successfully. formed for implementing of 11 project in 1980. Alappuzha and Pathanamthitta as its area of operation. it can face any adverse environmental problems successfully.TRC MPU Ltd.
TRCMPU is having an elected director board since inception except for one year. MISSION IMK KUNDARA Page 36 . Ernakulam and Malabar. Trivandrum.. which is the apex co-operative of three regional union viz. It has been operating profitably. VISION “To achieve the status of the best union in the country in turnover and profitability by achieving 10-15% growth per annum by accelerating the growth in milk production and sale of milk products and by diversification into related areas in food sector”. savings programmes like thrift for woman members. The TRCMPU has established itself as a financially sound organization. Milma is the trade mark of the Kerala Co-operative Milk Marketing Federation Ltd.Pattom activities. This is the role of milma in Dairy sector.TRC MPU Ltd. identify women resources. Milma’s role essentialy is to procure the marketable surplus of milk poduced annually and market it to fetch maximum return for its milk producer members.
processing and marketing of milk and milk products for economic development of the farming community. 2..1 OBJECTIVES 1. To build up a viable dairy industry in the state. profitable and socially responsible organization ensuring better returns to farmers. To maximize and provide quality milk and product to the consumer. primary societies as well as its customers by providing good value for their money. 6. through the attainment of its marketing objectives and to become Nucleus of an endeavor for an accelerated development of the rural economy of the region. performance and superior customer service. To provide constant market and stable trice to the dairy form and their product. To build up a high degree of consumer confidence by providing increase the value for his money through International standards of product quality. Further it would aspire to function as professional.TRC MPU Ltd. To carry out activities for promoting production. 4.1. To channelise marketable surplus milk from the rural areas to urban deficit area. 5. procurement. To directly link the producers with consumers. IMK KUNDARA Page 37 .Pattom “To become the leading organization in the food and nutrition Sector in the region. 3.” 4.
. Procurement and input. Project and Maintenance.2 .3 Marketing The key functions are: Sales and Marketing Customer Relation Management IMK KUNDARA Page 38 . Such areas are: Human Recourse Development. Marketing. Project and Maintenance Project Monitoring Time and expense Calculation Billing Efficiency improvement Studies Management Information 4.TRC MPU Ltd. Finance Department.Pattom All business data are transferred through the software ERP (Enterprise Resource Planning). This software is used in all areas or all sections of this organization. 4.
TRC MPU Ltd..3.1 ERP in Marketing Section IMK KUNDARA Page 39 .1 Working of ERP in Marketing Section Fig: No.Pattom Customer Contact Distribution 4. 4.
All societies are using visual basic with MS access and Fox pro applications used for invoicing trick sheet.. The product distribution channel is start from manufactures to whole sales then to end customers.TRC MPU Ltd. 4.4 Procurement and input This department is mainly concerned with procurement of milk and input for milk production enhancement .com. The payment of money is in the form of cheque. Where all societies are interconnected with using computer network. The major products are milk chocolate. The functions include. After the production the products are marketed to agents through various distribution media. The agent can use the website of TRCMPU that is milatrcmpu.The milk collection or procurement is starts from societies.Pattom The first step is to collect or receive the indent quantity of products from the agent that they need then the required production is done. IMK KUNDARA Page 40 . All milk procurement of data are computed using ERP and milk billing is done. daily. and these cheque can be printed out through this software. peda etc for marketing the organization provides corporate advertisement. curd. weekly and monthly reports are transferred through this software. The payment of bill by agents either by cash counter or through the banks. Data from Bulk Milk cooling centers (BMCCs) transferred electronically to Dairies and Head offices.
Intending purchase order..Pattom Store item maintenance. Material receipt.TRC MPU Ltd. Inspection of goods. IMK KUNDARA Page 41 . Stores accounting.
warehousing. Financial management 4. Cash Management. This typically.TRC MPU Ltd. Working capital management.5 Finance Department. Where all societies are interconnected with using computer network. logistics and information technology.. All functional department that are involved in operation or production are integrated in one system. All milk procurement of data are computed using ERP and milk billing is done. The key functional areas using ERP are: Milk billing. includes milk billing. The payment of money is in the form of cheque and these cheque can be printed out through this software. In addition to areas such as manufacturing. The milk billing is starts from the milk procurement from the societies. These societies are using visual basic IMK KUNDARA Page 42 . Data from Bulk Milk Cooling Centres (BMCCs) transferred electronically to Dairies and Head office.Pattom 4. Accounts.6 Role of ERP in Milk Billing ERP system are cross functional and enterprise wide.
TRC MPU Ltd..Pattom with MS access and Fox pro applications used for making this payment. The site used for milk billing is milmatrcmpu.com. IMK KUNDARA Page 43 .
business to consumer describes activities of business serving end consumers with products or services. Managing inter dependencies of complex process like milk billing. Order tracking from acceptance through fulfillment.TRC MPU Ltd. IMK KUNDARA Page 44 .8 Software Advantages Integration among different functional areas to ensures proper Communication. The transaction that leads to milk being available for purchase WEBSITE MILMA AGENT Fig: No. 4..7 E-BUSSINESS MODEL IN THE ORGANIZATION the E-bussines model in the organization using ERP is B2C.Pattom 4.2 B2C in organisation 4. productivity and efficiency.
any time to make proper Reduce the risk of loss of sensitive data by consolidating multiple permission and security models in to a single structure. Provide top-down view of the enterprise. Otherwise the system will suffer especially when communicate with outside agents. to management any where. Unless otherwise up dated and modified. real time information is available decisions.. Resource sharing and data sharing resolve problem due to duplications of data entry of different locations Electronic data transfer and hence E-Business is facilitated in ERP system Limitations: Operating Problem It needs large back up storage devices for storing data for long period. Software used is very expensive It is not flexible IMK KUNDARA Page 45 .Pattom Tracking the three way match between purchase orders(what was ordered) inventory receipts (what arrived) and costing (what the vender invoiced). Shorten production lead time and delivery time.TRC MPU Ltd.
Available information sharing system is not user friendly The employee of the organization are not aware about the advantages of ERP.. IMK KUNDARA Page 46 . Well Structured information system.TRC MPU Ltd. Transmission of data are done in a short span of time.Pattom FINDINGS Customers are completely satisfied with their services. Timely updating of the system is not properly followed by the Company.
An awareness campaign should be conducted within the organization itself.The current system has to be standardized to the world class level.Pattom SUGGESTIONS In the coming years there will be a great demand for online and offline saleof milk and other products.TRC MPU Ltd. IMK KUNDARA Page 47 . Services should be made available at rural areas also More investment should be given for updating existing system ..
and also study about the software used in that organization-business offers many advantages over traditional business.. The competitive advantages of the company is depending upon the speed of the company that it can require the new technology and implement it into its day to day operations. IMK KUNDARA Page 48 .Pattom CONCLUSION The study entitled “E-business project in the organization at Thiruvanthapuram Regional Co-operative Milk Producers Union was really useful in understanding E-business theory models classifications and Ebusiness applications.TRC MPU Ltd. E-business helps the company to achieve better. They help business to overcome the physical constraints like space. They can offer widest way of product to customers business offers fast and accurate transaction of their customers. simplification and standardizations of firm’s procedures. faster and cost competitive business process.
Delhi.J.Pattom BIBLIOGRAPHY BOOKS 1. E-commerce (Including e-business) Khanna Book Publishing Co.T.com www.wikipedia. (2005) S. (2000). Dr. “E-commerce An Indian Perspective” Second edition.com www..milmatrcmpu. Prentice-Hall of India (p) Ltd. P. Delhi. Varinder Bhatia. (p) Ltd. 2. Website: www.com IMK KUNDARA Page 49 .Joseph.TRC MPU Ltd.google.
TRC MPU Ltd.Pattom ABBREVIATIONS BMCC CIM CRM EDM ERP ICT KCMMF MRP NDDB TRCMPU : : : : : : : : : : Bulk Milk Cooling Centers Computer Integrated Management Customer Relation Management Electronic Data Management Enterprises Resource Planning Information and Communication Technology Kerala Co-operative Milk Marketing Federation Material Requirement Planning National Dairy Development Board Thiruvananthapuram Regional Co-operative Milk Producers Union. IMK KUNDARA Page 50 ..
Pattom IMK KUNDARA Page 51 ..TRC MPU Ltd.
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