Professional Documents
Culture Documents
Contents
[hide]
• 1 Store
• 2 Products
○ 2.1 Marketing
○ 2.2 Merchandising
○ 2.3 Loyalty program
• 3 Shops
○ 3.1 Crossword Bookstores
○ 3.2 HomeStop
○ 3.3 Brio
○ 3.4 Desi Cafe
○ 3.5 HyperCity
○ 3.6 M.A.C.
○ 3.7 Arcelia
○ 3.8 MotherCare
○ 3.9 Nuance Group
○ 3.10 HyperCity-Argos
○ 3.11 Timezone
• 4 See also
• 5 References
• 6 External links
[edit] Store
Shoppers Stop is one of the leading retail stores in India. Shoppers Stop began by operating a
chain of department stores under the name “Shoppers’ Stop” in India. Shoppers Stop has 35
stores across the country and three stores under the name HomeStop.
Shoppers Stop retails a range of branded apparel and private label under the following categories
of apparel, footwear, fashion jewellery, leather products, accessories and home products. These
are complemented by cafe, food, entertainment, personal care and various beauty related
services.
Shoppers Stop launched its e-store with delivery across major cities in India in 2008. The
website retails all the products available at Shoppers Stop stores, including apparel, cosmetics
and accessories.Shoppers Stop opened stores in Amritsar, Bhopal and Aurangabad.
[edit] Products
Shoppers Stop retails products of domestic and international brands such as Louis Philippe,
Pepe, Arrow, BIBA, Gini & Jony, Carbon, Corelle, Magppie [1], Nike, Reebok, LEGO, and
Mattel. Shoppers Stop retails merchandise under its own labels, such as STOP, Kashish, LIFE
and Vettorio Fratini, Elliza Donatein, Acropolis etc. The company also licensees for Austin Reed
(London), an international brand, who’s men's and women's outerwear are retailed in India
exclusively through the chain. In October 2009, Shoppers Stop has bought the license for
merchandising Zoozoo the brand mascot for Vodafone India.
[edit] Marketing
In April 2008, Shoppers Stop changed its logo and adopted the mantra "Start Something New
mantra.And introduced international brands like CK Jeans, Tommy Hilfiger, FCUK, Mustang,
Dior across the stores. The focus of the reposition was on the service, ambience upgradation and
customer connect. Shoppers Stop connects with the youth audience through adopting the
communication routes relevant to youth, up the fashion quotient through merchandising, and
create ambience that connects with the mindset. The brand campaign addresses environment-
related issues in a youthful, tongue-in-cheek manner. Shoppers Stop as a brand active on social
media marketing platforms with Facebook and Twitter to connect with this audience.
[edit] Merchandising
Merchandising opportunities like the launched Zoozoo merchandise and film merchandise.
[edit] Loyalty program
Shoppers Stop’s has a loyalty program called First Citizen. They also offer a co-branded credit
card with Citibank for their members.
[edit] Shops
Shoppers Stop's sister stores are
[edit] Crossword Bookstores
Crossword Bookstores is the largest chain of bookstores in India with 52 branches. Shoppers
Stop acquired 100 per cent stake in bookstore chain Crossword.[5] Crossword is positioned as a
lifestyle bookstore with their spacious, well laid out stores which encourages customers ease in
browsing through the merchandise of books, music, stationary and toys.
[edit] HomeStop
HomeStop is premium home furnishings home concept store, which offers products in home
decor, furniture and accessories, bath accessories, bedroom furnishings, mattresses, draperies,
carpets, modular kitchens and health equipment.
[edit] Brio
Brio has 20 outlets in select cities. Café Coffee Day (CCD), the retail division of Amalgamated
Bean Coffee Trading (ABCTL), has signed an MoU with Shoppers Stop to run its BRIO outlets.
[6]
HOPPER'S STOP : 'We are exploring convergence technologies to reach our customers
more effectively, on terms defined by them' Wednesday, March 05, 2008
You are looking at expansion plans. What are your investment plans in IT in the
next couple of years?
The IT infrastructure plays a key role in the deployment and use of IT within our company.
However, an IT infrastructure without the enabling applications is of no value. Our investments
in the next 2-3 years focus on ensuring that we are able to meet the expansion and growth of our
business. At the same time, we continue to explore opportunities to reduce our operational
expenses. This achieved with a mix of hardware renewal and use of technologies like
virtualization.
What are some of the recent technologies deployed within the organization and what
technologies are in the pipeline?
Implementation of new and advance technologies has been the key strategy for us. We always
deploy the best technologies available to use. We use a mix of technologies and systems
comprising JDA suite of applications for our retail business; Oracle Financials for financial
accounting; Business Objects for reporting; SharePoint portal for internal and external
collaboration; and Microsoft Exchange and Communication Server for messaging. We also use
blade servers and multi-core servers with VMWare for application deployment, NetApps' SAN
and NAS technologies for storage consolidation and virtualization, and Wi-Fi networks in our
offices, stores and distribution centers for operational activities with Symbol wireless scanners.
In the future, too, we will be using the most efficient technology, and we are in the process of
implementing various solutions like PeopleSoft HRMS, business intelligence solutions, e-
learning solutions, customer feedback systems and mobile point-of-sale systems. There are some
technologies on the evaluation stages and we would want to deploy. The evaluation for the same
is going on for technologies like promotions and markdown optimization systems, CRM
systems, analytical solutions, RFID-based solutions, mobile applications, and archival and
retrieval solutions.
You follow best practices when it comes to security. What are your data security measures?
Security is managed with a mix of technology and process/policy. We have deployed technology
solutions to address the perimeter and internal security, and we continue to engage with users to
highlight the awareness of good practices, which result in information protection. In a connected
enterprise spread across multiple locations, security concerns will always exist. Moreover, an
enterprise like us, where the customer is the focus, security becomes very critical. Therefore, we
follow the best practices when it comes to security. Regarding management of IT risks, the first
step is recognition and acceptance of the risk. We have defined criteria and teams responsible for
monitoring key performance indicators.
How do you align technology deployment with your business goals?
All the IT and telecom that we use is influenced by business requirements. No technology
solution is adopted unless it has a direct correlation to our customers, employees or statutory
compliance. Our business colleagues participate in every engagement and are part of the decision
for every piece of technology we deploy. The exception to this is the decisions on basic
computing and telecom infrastructure is where the technology team scans for available solutions
and takes a decision.
All our IT and telecom investments are linked with each other. All investments in IT are decided
with our business teams. This ensures that we do not hit any roadblocks when deciding on our
budgets. This includes telecom investments too on voice and data infrastructure.
As a retail chain, reliability on ERP becomes vital. What are you looking for in such
implementations?
Alignment of business processes and capabilities of the system are the primary decision criteria.
If the system leaves open many manual processes, the ERP will not deliver to expectations.
Thus, system mapping to existing and expected needs is a key step toward success. The seamless
functioning of the system in terms of uptime and performance are basic hygiene factors.
What is your organization's outsourcing strategy?
We outsource most of the operational activities, including facilities management and hardware
maintenance, network, server and application administration and monitoring application
development and sustenance.
How can convergence play a key role in attaining customer satisfaction and profitability
for a retail chain like yours?
We are exploring convergence technologies on how we can reach out to our customers more
effectively at terms defined by the customer. Communication technologies, as they evolve, can
influence the way we interact with our customers in the long term by connecting with them on
demand and assisting them in their shopping experience enabled by our multi-channel
storefronts.
What new technologies and value added services can a country like India expect?
Web 2.0, RFID, converged communication, NFC (near field communications), and mobile
applications are a few technologies that would further revolutionize IT in India. We intend to
implement these technologies as and when they are required.
As I earlier mentioned, all technologies hold promise and retail organizations are watching them
closely. Although some are already in experimental stages, we would implement them as they
become successful and ready for deployment.
Ruchi Phadke
ruchip@cybermedia.co.in
http://www.slideshare.net/amit1nayak/CRM-in-Retail-Industry
CRM Software At Shoppers Stop
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Electronic surveys are increasingly common and this can be expected to continue as greater
online coverage of the population is achieved. Typically, the findings of electronic surveys are
raw (giving, for example, numbers of people watching a TV programme, or number of 'hits' to a
web site) and these are augmented by telephone surveys to find out the socio-economic
background of the sample population.
Sampling-techniques
194
1.In-store sampling
Lakme has in-store trail products. Since it in the cosmetics market it is very essential to provide
samples, many stores in Mumbai from time to time have Lakme sampling offers. Where they
allow you to try the product and then buy it.
2.Door-to-Door sampling
Whisper have done door-to-door sampling, sampling through schools, newspapers, etc. even now
after so many years of its launch it does sampling because of the new target base that gets added
every year.
3.Newspaper sampling
Again Whisper and Pantene have done sampling through the newspapers.
4. On-package sampling
Fair glow, a lot of free Fairglow soaps were available with many other products, especially other
HLL products.
5.Mobile sampling
Many road shows and mobile vans distribute free products or offers. Free movie tickets, disco
passes, pens…are often distributed.
6.Trial offers
Trial offers have the same goal as sampling – to induce consumer trial use of a brand- but they
are used for more expensive items. Exercise equipment, appliances, consumer electronics, etc.
the expense to the firm of course can be formidable. Segments chosen for this sales promotion
technique must have high sales potential.
Premiums are items offered free or at a reduced price, with, the purchase of another item. Many
firms offer a related product free.The main advantage of Premiums is that they offer not only that
one product but also another product, which may influence the customer, a lot to buy the
product, especially if the other product is worth it.
Also new products are given free with established brands to stimulate trial of the new brand.
Ponds – Buy Ponds cold cream 100ml and get a ponds body lotion 50ml pack free.
Pepsodent toothpaste – buy 100gm and get 4 Clinic Plus sachets free.
Popular advertising specialties are caps, t-shirts, toys, mugs, mouse pads, pens, calendars, etc.
The message gets placed on a useful icon, and is given to the consumers with no obligation.
Pepsodent toothpaste 100gm pack get free dental insurance worth Rs.1000.
Buy a Fairglow fairness cream and get a mirror free. Many other kids products are influence a lot
by such specialties especially liked by the kids like tattoos, masks, tazo, cricket bats etc. hence
products that have such offers sell more than the other brand available.
Ruffles lays, get free Tazo,Rasna, get free Prankies
Continuity/frequency Programmes
In recent years, one of the most popular sales promotion techniques among consumers has been
“frequency Programmes”. The main objective of such Programmes is encouraging repeat
purchases or repeated visits to particular retail shops. Frequency Programmes offer consumers
discounts or free product rewards for repeat purchase or patronage of the same brand or
company.
Shoppers stop started the “First Citizens’ Club” and enrolled customers as ‘members’ of the
shoppers club by charging a fee of Rs.150. The customers were entitled to a variety of benefits
by collecting points.
Brand placement
Brand placement often referred to, as product placement is the sales promotions technique of
getting a marketer’s brand featured in movies and television shows. The use of a brand by actors
and actresses or the mere association of the brand with a popular film/ television show can create
a positive image and have a huge impact on the sales of a brand.
Coke in Yaadein , Pepsi in Khushi, ICICI Bank in Baghbaan
Event sponsorship
When a firm sponsors or co-sponsors an event such as a rock concert, a cricket match, etc. the
brand featured in an event immediately gains credibility with the event audience. The audience
attending an event already has a positive attitude and affinity for the contest that they choose to
attend. When this audience encounters a brand in this very favourable reception environment, the
brand benefits from the already favourable audience attitude.
Samsung & LG keep sponsoring cricket matches.
Internet promotions
They are the most recent form of sales promotions. They are promotions that are done via the
Internet. It is becoming increasingly popular because of the large use of Internet. But still it has a
lot to develop. Baazee.com everyday offers some or the other discounts.
Whenever we want to say something about a selected population, we may not be able to observe
every person, or every action, in that population. We select part of the whole, which we call our
sample, on which to make specific observations, so that we can make general statements about
the whole or population.
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Section: Business News - Central Retail Corp will strengthen its customer-relationship
management (CRM) as a key strategy to retain shoppers while increasing its "The 1 Card"
members from over 2.5 million last year to more than 3 million this year, The Nation reports.
"This year, 'The 1 Card' has kept developing innovative campaigns to build relationships among
the members, focused on adding new privileges for them," Sawanya Youngpolkant, general
manager for CRM strategy, said on March 3.
CRM would be the company's tool to bond emotionally with customers, she said.
About 80 per cent of cardholders are quite active and they still have money to spend for
shopping via the loyalty card despite the economic and political difficulties, she said.
CRC on March 3 rolled out a new loyalty-card campaign called "Everyday Enjoyment",
designed to provide a value-added loyalty package and special privileges to the holders of The 1
Card. The new campaign comes along with the launch of a website at
www.everydayenjoyment.com to facilitate its members.
"Everyday Enjoyment has been launched as the latest annual campaign for 2010, which will be
open to all 'The 1 Card' members to join and have fun. The campaign will provide extra
privileges, which are beyond just shopping privileges, such as 'Movie Preview' to cater to the
lifestyles of members, who love watching movies," she said.
"Under the Movie Preview campaign, club members will have a chance to preview blockbusters
every month. Other leisure and edutainment activities will be enhanced for 'The 1 Card' members
including eco-tourism, cooking classes, artefacts as well as alliances with business partners," she
said.
Food shops and restaurants, educational institutions, beauty salons, hospitals, spa complexes,
hotels and resorts, golf clubs, amusement parks and other service operators will join in providing
special privileges to the members.
The company launched 'The 1 Card' in 2006. It can be used to earn points and special privileges
from CRC's retail stores, including Central, Zen, Robinson, Power Buy, Supersports, B2S and
Homeworks.
The company has also joined with other partners to develop and offer special privileges to 'The 1
Card' members.
In 2008, 'The 1 Card' started to enhance its strategic plan, utilising CRM in combination with
customer experience management, aimed at promoting emotional loyalty by pooling more than
150 retail vendors throughout the country.
The Partnership Privilege Programme has been introduced together with other continuing
campaigns allowing cardholders to enjoy special privileges offered by participating retail
partners.
In addition, make sure to read these articles:
• Customer Relationship Management (CRM) Software for Mobile Users
• Understanding Customer Relationship Management
• Sales Force Automation: Managing CRM and ERP Solutions
• Ten Tips for Marketing to Existing Clients and Customers
• The Easiest Customer Rewards Program I've Ever Seen
• Retailers With Rewards Programs Need To Sell Customers On Why To
Direct source
Office for National Statistics, United Kingdom (ONS)
Related Links: ONS
Sampling
1. CPI
Sample size: About 120,000 are collected each month from 20,000 outlets in
around 150 randomly selected areas throughout the United Kingdom.
Sampling techniques:
- Item selection: The selection of products/varieties is generally purposive; within item
specification, price collectors select products with significant market share. From 2004, local
probability sampling has been introduced for a small number of items. The number of items per
COICOP depends on the class weight and variability of price movements of items in the section.
The basket of items is reviewed annually, with additions and removals applying from each
February, while the item coverage can also change in January as a result of Eurostat
Regulations.
-Outlet selection: Stratified random sample by size of region (expenditure) and size of location
(retail outlet employees) f locations (the UK shopping areas). The new shopping centres are
reviewed regularly for potential inclusion. Within a location, outlets are selected with
probability proportional to size.
Reference period
CPI: The index national reference period is 2005=100
RPI: The index national reference period is January 1987=100
Geographic coverage
The whole of the UK i.e. England, Scotland, Wales and Northern Ireland, is covered.
Institutional coverage
RPI: All private UK resident households excluding pensioner households dependant
in which three quarters or more of incomes comes from state sources and high-
income households with in the top 4%.
Item coverage
CPI: All monetary expenditure on goods and services bought within the domestic
territory and covered Household Final Consumption Expenditure (HHFCE) as
defined for the UK's National Accounts. The CPI includes more than 650 items.
RPI: All goods and services bought within the domestic territory by the reference
population for the purpose of consumption; expenditure on direct taxes, cash gifts,
gambling and illegal activities are excluded; the RPI has 14 groups, 85 sections and
more than 650 items.
Population coverage
CPI: All private UK households, foreign visitors to the UK and residents of
institutional households.
2. RPI
Average measure of change in prices of goods and services that households
acquire for consumption.
Prices used in the RPI calculation includes taxes such as council tax, Value
Added tax (VAT) and insurance tax, as well as duties, vehicle excise duty, and air
passenger duty.
The RPI includes a measure of rented housing.
The RPI includes a measure of Owner-Occupied Housing: a method based on
user cost approach is used. Mortage interest payments and depreciation are
measured.
Seasonal items: idem CPI.
Quality differences: idem CPI.
Classification(s) used
CPI: COICOP / RPI: defined by the RPI Advisory Commitee
2. RPI
Elementary aggregates: simple ratio of averages used for homogeneous items
and weighted average of relatives used for items which show a wide distribution of
price levels.
Formula for aggregation: Within each year the RPI is a fixed quantity (base
weights) price index, i.e. a Laspeyres-type index; over periods of more than one
year, it is a chained Laspeyres-type index.
Imputation
1. CPI
Missing prices: if temporarily unavailable, base price is temporarily removed
from index calculation so that weight for that product is redistributed among other
products in item index; if permanently unavailable then replacement selected.
Replacement items: price collectors select products with significant market
share and where possible the same quality; quality is defined in terms of
characteristics listed in product description in hand-held computer; collector
consult retailers on these issues.
2. RPI
Missing prices: idem CPI
Replacement items: idem CPI
Weights
1. CPI:
Source: Household Final Consumption Expenditure (HHFCE) data, as defined for
the UK's National Accounts is used to calculate COICOP class level weights. Weights
for items within COICOP classes are largely based on estimates from the UK
Expenditure and Food Survey (EFS) averaged over a year. Market share information
is also used to weigh prices from shops who supply price data centrally to the ONS.
Current period: COICOP class level (and higher aggregate) weights data relates
to the 2003 calendar year. Item weights data relates to the four quarters from July
2003 to June 2004.
Updating: Annually.
2. RPI: Weights are derived from the annual UK Expenditure and Food Survey (EFS) and are
updated each year. The basket of goods and services is also revised each year.
Seasonal adjustment
Data are not seasonally adjusted.
Quality comments
CPI data published before January 1998 are OECD estimated.
•
Country: UNITED KINGDOM Subject: Consumer Price Index > All GBR.CPALLI01.
......
items > All items excluding mortgage interest > Total
Privacy Policy
Shoppers Stop Limited (SSL) and its subsidiaries and divisions, including Shoppersstop.com,
respect your privacy. This Privacy Policy outlines the manner your data is collected and used by
SSL. You are advised to please read the Privacy Policy carefully. By accessing the services
provided by Shoppersstop.com you agree to the collection and use of your data by
Shoppersstop.com in the manner provided in this Privacy Policy.
If you have questions or concerns regarding this statement, you can contact us at (022) 6648
6648 (9:00 am to 9:00 pm) or email us at estore@shoppersstop.com
The Policy does not apply to the procedures and practices followed by entities that are not
managed, owned or controlled by Shoppersstop.com or to the people that are not engaged,
employed or managed by Shoppersstop.com
Shoppersstop.com collects the details provided by you on registration together with information
we learn about you from your use of our service and your visits to our website and other websites
accessible from them.
Kindly, note that Shoppersstop.com does not access or store your Payment Card details
(i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase
using your card, all required transaction details are captured on the secured payment page,
and encrypted using Industrial Strength Cipher, and are securely transmitted to your card
issuer for obtaining an authorization decision. At no time during the purchase process or
thereafter does Shoppers Stop have access to, or store, your complete card account
information.
We may collect additional information in connection with your participation in any promotions
or contests offered by us and information you provide when giving us feedback or completing
profile forms. We also monitor customer traffic patterns and website use, which enables us to
improve the service we provide. We will collect only such information as is necessary and
relevant to us to provide you with the services available on the website.
While you use our website, we may have automatic access to (receive and collect) certain
anonymous information in standard usage logs through our web server, obtained from “cookies”
sent to your browser from web server cookies stored on your hard drive, including but not
limited to:
• Computer-identification information.
• IP address, assigned to the computer which you use.
• The domain server through which you access our service.
• The type of computer you're using.
• The type of web browser you're using.
While you are transacting on our website personally identifiable information collected about
you may include:
We will collect anonymous traffic information from you when you visit our website.
We collect the personally identifiable information from you when you register with us or you
transact as a guest. During registration you are required to give us your contact information (such
as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile
number, occupation, interests etc.) Upon registration users may receive communications from
Shoppersstop.com (e.g. newsletters, updates). Even when transact as a guest we collect
identifiable information (such as name, email address, date of birth, gender, billing address,
delivery address, pin code, mobile number etc.).
We use this information to contact you about the services you are using on our website and
services in which you have expressed interest.
When you purchase a product or service from us, we request certain personally identifiable
information from you on our order form, in order to be able to fulfill your requested service. You
must provide contact information (such as name, email, and shipping address).
We use this information for billing purposes and to fill your orders. If we have trouble
processing an order, we will use this information to contact you.
You have the option to provide demographic information (such as occupation, education and
gender) to us; we encourage you to submit this information so we can provide you a more
personalized experience on our website.
If you choose to use our referral service to tell a friend about our website, we will ask you for
your friend's name and email address. We will automatically send your friend a one-time email
inviting him or her to visit the website. Shoppersstop.com does store this information and the
information is used for the sole purpose of sending this one-time email and tracking the success
of our referral program.
We will collect personally identifiable information about you only as part of a voluntary
registration process, guest check out, on-line survey, or contest or any combination thereof.
Our advertisers may collect anonymous traffic information from their own assigned cookies to
your browser.
The website contains links to other websites. We are not responsible for the privacy practices of
such websites which we do not own, manage or control.
We may at certain times make chat rooms, forums, instant messenger and message boards and
other services available to you. Please understand that any information that is disclosed in these
areas becomes public information. We have no control over its use and you should exercise
caution when disclosing your personal information to anyone.
If you use a bulletin board or chat room on this website, you should be aware that any personally
identifiable information you submit there can be read, collected, or used by other users of these
forums, and could be used to send you unsolicited messages. We are not responsible for the
personally identifiable information you choose to submit in these forums.
• Remember you in order to deliver better and more personalized service e.g.
track your entries in our promotion schemes;
• Recognize your usage privileges to our website.
• Administer and manage smooth functioning of our website by diagnosing
problems.
• Track your session and activities so that we can understand better how
people use our website.
Who do we share your information with?
We do not share or rent your information with third parties except our agents and alliance
partners.
Agents
We use the services of our enabling partners such as outside shipping companies, resellers,
business associates to fulfill orders, and credit / debit card processing companies to process the
payment for goods and services ordered from Shoppersstop.com website. These entities do not
retain, store, share or use personally identifiable information for any other purposes.
Alliance Partners
We will share your information with our alliance partners who work with us or on our behalf to
help provide you the services. An alliance partner is a company or an individual who owns and
manages (wholly or part of) online content on their websites powered by Shoppersstop.com.
We share email addresses with agents and Alliance partners. The agents and Alliance partners
use the email address to confirm the deliveries, send notices and offer services related to the
service.
We do not rent, sell or share your personal information and we will not disclose any of your
personally identifiable information to any other third parties unless:
• Required by special circumstances such as compliance with subpoenas, court
orders, requests/order from legal authorities or law enforcement agencies
requiring such disclosure;
• To help investigate, prevent or take action regarding unlawful and illegal
activities, suspected fraud, potential threat to the safety or security of any
person, violations of Shoppersstop.com terms of use or to defend against
legal claims;
• We have your permission;
• To provide products or services you've requested
We reserve the right to disclose your personal identifiable and email address information as
required by law and when we believe that disclosure is necessary to protect our rights and/or
comply with a judicial proceeding, court order, or legal process served on our websites.
The security of your personal information and email address is important to us. When you enter
sensitive information (such as credit / debit card number) on our acquiring bank’s system or
order forms, they encrypt that information using secure socket layer technology (SSL). To learn
more about SSL, follow this link http://www.verisign.com/
We follow generally accepted industry standards to protect the personal information and email
address submitted to us, both during transmission and once we receive it. No method of
transmission over the Internet, or method of electronic storage, is 100% secure, however.
Therefore, while we strive to use commercially acceptable means to protect your personal
information and email address, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at:
estore@shoppersstop.com
What choices are available to you regarding collection, use and distribution of your
information?
You can accept or decline the cookies. All websites that are customizable require that you accept
cookies. You must also accept cookies to register as someone for access to some of our services.
For information on how to set your browser to alert you to cookies, or to reject cookies, go to
http://www.cookiecentral.com/
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We
use cookies on this website. We do link the information we store in cookies to any personally
identifiable information you submit while on our website.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier
and secure for you to navigate our website. A session ID cookie expires when you close your
browser. A persistent cookie remains on your hard drive for an extended period of time. You can
remove persistent cookies by following directions provided in your Internet browsers “help” file.
Reference for cookies can be found at http://www.cookiecentral.com/
We use session cookies to store the secure session and browsing preferences of the user. We set a
persistent cookie to store your username and interests so you don't have to enter it more than
once. Persistent cookies also enable us to track and target the interests of our users to enhance the
experience on our website.
If you reject cookies, you may still use our website, but your ability to use some areas of our
website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to
ensure there is no URL based spamming.
Unless you voluntarily identify yourself (through registration, for example), we will have no way
of knowing who you are, even if we assign a cookie to your computer. The only personal
information a cookie can contain is information you supply (an example of this is when transact
as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.
Some of our business partners (e.g., advertisers) set cookies while delivering banners on our
website. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by Shoppersstop.com only and does not cover
the use of cookies by any advertisers.
We do use cookies on point of collection pages of email address but we do not use them in
emails.
Our web servers automatically collect limited information about your computer's connection to
the Internet, including your IP address, when you visit our website. (Your IP address is a number
that lets computers attached to the Internet know where to send you data -- such as the web pages
you view.) Your IP address does not identify you personally. We use this information to deliver
our web pages to you upon request, to tailor our website to the interests of our customers, to
measure traffic within our website and let advertisers know the geographic locations from where
our visitors come.
Shoppersstop.com includes links to other websites. Such websites are governed by their
respective privacy policies, which are beyond our control. Once you leave our servers (you can
know where you are by checking the URL in the location bar on your browser), use of any
information you provide is governed by the privacy policy of the operator of the website you are
visiting. That policy may differ from ours. If you can't find the privacy policy of any of these
websites via a link from the website's homepage, you should contact the website directly for
more information.
Voluntary disclosure of information.
Supplying personally identifiable information is entirely voluntary. You are not required to
register with us in order to use our websites. However, we offer some services only to visitors
who do register:
You may change your interests at any time and may opt-in or opt-out of any marketing /
promotional / newsletters mailings. Shoppersstop.com reserves the right to send you certain
service related communication, considered to be a part of your Shoppersstop.com account
without offering you the facility to opt-out. You may update your information and change your
account settings at any time.
We provide you with the opportunity to opt-out of having your email address used for certain
purposes, when we ask for this information. For example, if you purchase a product / service but
do not wish to receive any additional marketing material from us, you can indicate your
preferences. If you no longer wish to receive our newsletter and promotional communications,
you may opt-out of receiving them by selecting your preferences in “My Account”. If you still
face an issue then you may contact us at (022) 6648 6648 or email us at
estore@shoppersstop.com
If your personally identifiable information or email address change, or if you no longer desire
our service, you may correct, update, delete or deactivate it by emailing our Customer Support at
estore@shoppersstop.com
Upon request, we will remove / block your personally identifiable information from our
database, thereby canceling your registration. However, your information may remain stored in
archive on our servers even after the deletion or the termination of your account.
If we plan to use your personally identifiable information for any commercial purposes, we will
notify you at the time we collect that information and allow you to opt-out of having your
information used for those purposes.
What security procedures are in place to protect information from loss, misuse or
alteration?
To protect your privacy and security, we will verify your identity before granting access or
making changes to your personally identifying information. If you have registered your profile
on Shoppersstop.com, your Shoppersstop.com ID and Password are required in order to access
your profile information.
To protect against the loss, misuse and alteration of the information under our control, we have
in place appropriate physical, electronic and managerial procedures. For example, our servers are
accessible only to authorized personnel and your information is shared with respective personnel
on need to know basis to complete the transaction and to provide the services requested by you.
We follow generally accepted industry standards to protect the personal information and email
addresses submitted to us, both during transmission and once we receive it. No method of
transmission over the Internet, or method of electronic storage, is 100% secure, however.
Therefore, while we strive to use commercially acceptable means to protect your personal
information and email address, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send email us at
estore@shoppersstop.com
However the internet is an ever evolving medium. We may revise our privacy policy from time
to time to incorporate necessary changes. Of course, our use of any information we gather will
always be consistent with the policy under which the information was collected, regardless of
what the new policy may be.
We use third-party advertising companies to serve ads when you visit our website. These
companies may use information (not including your name, address, email address or telephone
number) about your visits to this and other websites in order to provide advertisements about
goods and services of interest to you.
To correct or update any information you have provided, our websites allow you to do it online.
Policy updates
We reserve the right to change or update this policy at any time by placing a prominent notice on
our website. Such changes shall be effective immediately upon posting to this website.
If we decide to change our privacy policy, we will post those changes to this privacy statement,
the homepage, and other places we deem appropriate so that you are aware of what information
we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the
right to modify this privacy statement at any time, so please review it frequently. If we make
material changes to this policy, we will notify you here, or by means of a notice on our
homepage.
If we decide to make changes in our email practices, we will post those changes to this privacy
policy, the homepage, and other places we deem appropriate so that you are aware of what
information we collect, how we use it, and under what circumstances, if any, we disclose it.
You can offer your views, suggestions, if any, by submitting the filled in feedback form online.
Contact information