CASE STUDY ANALYSIS
Case Study Analysis Jessie Widder COMM/215 January 17, 2011 John Cantlon
He was successful is this task. His next step was to train them.
. Carl guaranteed Monica that everything would be taken care of and to not worry. On May 15th. Carl only had this position for six months. planning.. Monica contacted Carl about the training process. assuming the computer room is open then. hadn¶t been received. Because Carl was on his own. made the wrong decision by assigning Carl Robins to the job of recruiting new hires. What many people think is the easiest part of Carl¶s process. Carl was hoping he would have these new trainees working for Monica by the beginning of July. To obtain a clear understanding of what went wrong and the best way to solve these problems. As anyone would. scheduling. etc. I believe ABC Inc. It had come to her attention that a lot of necessary items needed to complete the orientation were missing. To start off. in which he hired 15 new trainees. Because of his lack of organization. and simply just not taken care of.. Carl has a lot on his hands. there is a good chance the training will not be able to happen until at least the beginning of July.. he should have known that he needed to put a lot more preparation into this job. was completed. With only about two to three weeks until orientation is supposed to start. He scheduled an orientation to take place on June 15th. Assuming the orientation would go smoothly.
BACKGROUND Carl Robbins. a new campus recruiter for ABC Inc. Monica Carrolls. was assigned the job of recruiting new hires to work for the Operations Supervisor. a case study analysis is the way to go.CASE STUDY ANALYSIS
INTRODUCTION In this case study about Carl Robins a number of problems occurred.
because of his lack of responsibility.CASE STUDY ANALYSIS About a week or so later. completing a job such as this requires commitment. With the amount of work and effort one should have been putting into a job like this. The amount of problems Carl had to deal with. one or two problems would have been acceptable. was merely unacceptable. there is no reason Carl should have been faced with half the problems he had. To top it off. Joe. as this being his first time doing a job like this. organization. Hoping that all the other problems would be able to be solved without much effort. and none of them had been sent to the clinic for drug testing. Carl discovered that he did not have enough orientation handbooks for all his trainees and with the three he had. Hoping these were the only problems he had to worry about. Because this was Carl¶s first recruiting job. he knew he had a lot of work to do.
KEY PROBLEMS As many people can assume. had also reserved the room for the whole month of June.
. from technology services. it is very obvious that Carl did not have the experience needed to help him with this job. preparation. Carl then went to the training room to make sure he still had the room to complete the training process. keep in mind it being his or her first job. When he pulled out his file where all of his information from his trainee applicants had been stored. Some of the trainees did not have their
applications completed. Being well aware of this. Giving Carl the benefit of the doubt. Carl needed to work extra hard to complete this job as effectively and efficiently as humanly possible. transcripts on file. none of them were complete. and something that will always help is experience. Carl realized that not having a room for the training process is probably his biggest problem. Carl decided to start solving these problems Monica warned him about.
Carl¶s irresponsibility has affected the image of ABC. Carl. a potential downfall of the image of ABC Inc. Carl¶s major problem I believe was his lack of preparation. hopefully within the next couple of days. all of these problems would have been solved with enough time to worry about last-minute glitches that may arise. but he to be determined and very diligent making sure everything is moving smoothly. After he figures out this date. but also they reflect ABC Inc. can easily be blamed on him. This can be done. Carl has a lot to do and not that much time. This may take a few days.
ALTERNATIVES In order for Carl to save himself. He will need to work extremely hard. needs to sit down and plan out the couple of weeks he has before his orientation is supposed to start. first. If Carl does not get his act together and clear up all these problems. he needs to contact all the trainees notifying them of the date of this mandatory drug test. have them complete their applications. If Carl just put in an
extra hour a day to complete this job. putting extra pressure on
. The problems Carl was faced with were y Incomplete applications y Transcripts not on file y Mandatory drug screening was not completed and not even scheduled y Not enough orientation manuals y Incomplete orientation manuals y Double-booking with the room desired to hold orientation Not only do these problems reflect the work of Carl. He needs to contact the clinic and set up a date. and make sure they get their transcripts on file. so that the 15 applicants will be able to go in and get his or her drug test. a number of actions must be taken. but Carl needs to make sure he is on top of each of the trainee¶s.CASE STUDY ANALYSIS First.
His next three problems have solely to do with him. There is a lot. and complete orientation books. drug screening. he should look through the three booklets he has in his possession because there is a good chance that the pages missing from one may not be missing from the other. Now the last thing he has to worry about is the room for the orientation. Carl must have a due date for all of
this and a consequence if not completed on time in order for these trainees to take him seriously. it really should be the last thing he should worry about. At this due date he will have solved three out of six of his problems. he needs them to perform his training process. If this is not the case he needs to ask Monica where he is able to find a complete orientation booklet. First. all his problems will be solved and he will be able to run orientation as planned and get these employees working for Monica as soon as possible. One is to talk to Joe and explain to him that there seems to be a misunderstanding with the booking of the room for the month of June. The last option is to talk to Joe and see if they can coordinates times to allow both of them to use the room. by putting all these pages together he will have one complete book. Once he gets this booklet he needs to make enough copies for every trainee to have one. Carl has many options to solve this room problem. Although the orientation booklets not being complete are not in his control. Maybe Joe can postpone his computer training seminars or will admit to making the mistake of double booking.CASE STUDY ANALYSIS them making sure Carl receives this necessary information. without completed applications. Even though this may seem like a major problem. there is no orientation needed. Maybe Joe can use another room or Carl can find another open room to hold his orientation.
. If this is true. Once Carl does this. After all. but it is possible. All he needs is one complete booklet. transcripts.
but to spend time trying to compromise with Joe is a waste of valuable time Carl needs to get everything prepared by June 15th. he or she should receive lots of training with step-by-step guidelines allowing this new campus recruiter to do this job correctly. Something that he will be able to look at and make sure he is on time with everything. I have a few recommendations make sure process would be able to be run as smoothly as possible. a job like this. I think the easiest way to solve the room problem is just to find another room. should have had another well-experienced campus recruiter helping Carl with his first big job. Hopefully ABC Inc. Carl may have reserved the room before Joe. and if there is not. As for the orientation booklets. He will have to work with what he has because it is the best he is going to get. Also it may be helpful to have someone checking in making sure he or she is on task and does not have any questions. like Carl. will learn from their mistakes and be more prepared when a job such as this comes up again. For future recruiting jobs. Of course.
. then that it is not his fault.´ but ABC Inc.
RECOMMENDATIONS ABC Inc. is not able to go back in time and start from scratch. This will allow him to solve all his problems and force him to stay on top of his work. He needs
to follow up with all the trainees until everything they are required to do is completed. My first recommendation is to never give the job of recruiting new hires to someone who has only worked six months and has had no experience.CASE STUDY ANALYSIS PROPOSED SOLUTIONS The most important thing Carl needs to do is make a schedule for him to be able to follow. people may say that ³there¶s a first for everything. My second recommendation would be that if there is a strong desire to give someone. there should to be a complete one somewhere on file. Yes. Last.