Professional Documents
Culture Documents
By Mindy Long
You Tube, a video sharing web site, allows Gerena told Trailways, “If you localize
users to upload video for free. Other social your message for each region, you create a
media sites, such as Facebook and Twitter global strategy. Your are saying, ‘I respect
are also free. Google searches will pick up
Continued on page 10
2
3
Onboard, passengers
can see 30-second alumni
messages from celebrities
like Denzel Washington.
4
for Leisure Group Travel shared the following 4. Consider booking into a published tour
more mailings or cruise date that is going to operate
valuable tips to incorporate into your travel
and other business during these tough economic times. whether or not your group joins. If you get
a small number of travelers, they can still
efforts to 1. Work with suppliers you have worked take the trip regardless of whether you
promote with before. Now is not the time to experiment reached your minimum.
with suppliers who don't know you or your
your trips. track record. 5. Consider joining with another organiza-
tion/group/company from the outset so all
2. Work with suppliers who are more flexible could feed into the same group.
in their deposit demands, non-refundable
policies, and last-date-to-cancel-without- 6. Consider offering your tour on a ‘tier
penalty stipulations. pricing’ basis. Many adventure companies
offer this kind of pricing. They invoice
3. When planning trip dates, don’t just pick
dates out of a hat that you think are good or Continued on page 12
7
EMAILS SHOULD
INCLUDE THESE
LANCASTER COUNTY’S 300TH:
BASIC ELEMENTS UP CLOSE AND PERSONAL
PERSONALIZATION:
Personalization can come
in the form of customized
I f you were a visitor to central Pennsylvania’s
famed Mennonite-Amish country 30 years
ago, you probably rode its rural lanes and
German Mennonite culture arrived in
Pennsylvania from Europe, seeking religious
freedom. A year anniversary events—Lancaster
salutations, messages sent
winding roads in search of Amish horses and Roots 300—will spotlight the heritage.
with a specific initiative
based on a recent user buggies, men hand-plowing their fields and
The Mennonites came first, then many
activity (taking advantage one-room schoolhouses. Gawking might be
others. French Huguenots, English Quakers,
of list segmentation), or the best way to describe what tourists did in
even just the tone of the Scots Irish, Welsh and Jewish settlers followed
Amish country back then and not much else.
message itself. throughout the 18th century. Historians note
Times have changed. The buggies and that southeastern Pennsylvania was the most
BRANDING: Your brand beautiful farmlands remain, but some of culturally diverse region in the American
must be incorporated in
some way in every mes-
Lancaster County’s millions of annual visitors colonies. Many immigrants accepted colonist
sage. It could range from are getting closer to the culture. They’re going William Penn’s invitation to live in the New
the complex - like a video into homes of the “Plain people” to talk with World apart from religious persecution.
and FLASH - to the simple, them about their family life, craft and farm
like a logo, customized sig- Lancaster Roots 300 is an initiative of the
businesses and their faith. Introductions are
nature or slogan. Bottom Lancaster Mennonite Historical Society and its
line, you want every email
eased by local tour operators who escort
2010 events are at www.lancasterroots300.org.
to be immediately associat- groups to the farms and homes.
The anniversary year is a prime opportunity
ed with the sender.
In 2010, there will more reasons that ever to for visitors who may have visited Lancaster
Continued on page 10 get up close to the local culture. October, but would like to do deeper explore into the
1710 was when the first settlers of the Swiss- heritage that remains an international attrac-
tion. It’s not unusual to encounter visitors
from abroad staying over in local farms
and other lodgings.
Local operators who smooth the way
into local homes include The Amish
Experience which offers Amish V.I.P. “visit
in person” tours and other opportunities
to study the culture. Brad Igou, president,
said group may meet and talk with an
Amish businessman, a dairy farmer and a
school teacher who describe their lives
and vocations.
“We get into Amish schoolhouses,
farms and cottages where handmade
products like baskets, soaps and cosmet-
ics are made,” he says. “We encourage
people to begin with watching ‘Jacob’s
Choice,’ a multi-media film that presents
an intimate view of what it’s like to grow
up in an Amish family. We also offer a
guided tour through a replica of an Old
Order Amish house so people see how
the Amish live today without electricity
and other modern conveniences.”
Stayover groups can experience a
farm stay such as the Verdant Valley Farm
Continued on page 12
8
Continued on page 13
9
2. Encourage people to cooperate by using the 11. Provide a bulletin board that employees can use
word we —which suggests you will join the effort. to ask you questions. To make sure you will be able to
Avoid using the work you —which implies letting answer all questions, divide the board into ‘Immediate’
them do all the work. and ‘Eventual’ sections. Encourage employees to post only
the most urgent questions under the first category.
3. Engage staff members fully in tasks by making
sure they understand the difference between the ‘reason’ 12. Audit your use of employees’ brainpower by
for doing the task and the ‘purpose.’ For example, the making sure they can say ‘NEVER’ to: ‘How often have
‘reason’ maybe “the boss said to do it” but the ‘purpose’ you been ordered to perform a task without being
might be “to meet customers’ needs.” given a chance to influence the result?’
4. Follow this guideline for communicating with 13. Conduct this ‘pronoun test’ to determine team
employees. The further apart you are in the hierarchy, development: Listen carefully to team members. If
the more you should speak with them personally. Continued on page 11
EMAILS SHOULD
INCLUDE THESE
GOING GLOBAL
Continued from page 1
BASIC ELEMENTS
Continued from page 7 you; I understand you; and I want to serve you.’” languages, but Janet Moore, an internation-
al business strategist and consultant recom-
CALL-TO-ACTION: No In Asia, for example, people tend to work
mends companies have a clear picture of
matter the content, every long hours and have low pay, so price and
message should guide who their ideal clients are before adding to
value are important to them and should be
users toward a specific their sites. Narrowing the target audience
action. If sending a product promoted in marketing materials. “Since
will allow companies to focus on regional
announcement email, you people in China and Asia work a lot of hours,
should provide a link to a language differences. “There will be differences
productivity is very important to them. They
pre-populated shopping cart in words, phrases and customs between
and a FAQ page. If solicit-
can't be unplugged, so I would promote
regions,” she said. “You want your brand to
ing feedback, you should WiFi and ways they can stay connected while
be consistent, but you want to tailor to a
provide a link to a form, or traveling,” Gerena said.
other place to connect with particular audience.”
a brand like your Twitter Incorporating lucky numbers and lucky
account or Facebook page. Those interviewed agreed that there are
colors into advertising in China can make it
In all cases, make your call endless possibilities for companies looking
to action prominent—tell more effective.
to tap into markets abroad. Providing top-
the reader what you want
them to do early and often People in Latin America tend to be very notch service and having a strong local
in your email. Once your family and community oriented, so promoting brand will set the groundwork for a success-
readers become accus- the camaraderie of a bus tour experience ful worldwide brand.
tomed to your email as a
could appeal to potential customers. “Latin
portal for interaction and “As the business owner, you get to be very
education, they will be Americans are very relationship based, so it
instrumental in choosing what kind of
much more willing to read can take longer to develop clients,” Moore said.
it and respond. brand you want to be and then you can
Many companies looking to go global start resonating with your audience in a
decide to translate their web site into multiple much more powerful way,” Tyreman said.
Team Trailways —
Fullington at the
border to cross into
Canada to participate
with 32 other
Trailways companies
in transporting
Spectators, Olympians,
and Officials for the
2010 International
Olympics.
11
POWERFUL MANAGEMENT
Continued from page 9
Continued from page 6 where kids and the young at heart can do
farm chores and enjoy mealtime conversation
everyone at the highest price, and ultimately if more than the with the generations of family who have
minimum join, they refund the appropriate amount just before lived and worked on Lancaster land.
departure.
Lancaster County’s oldest structure, the
7. Try other innovative pricing offers: ‘bring along a new friend Hans Herr House dating to 1719, is also a
at half-price’ or two-for-one rates. fascinating stop for heritage travelers—and
families. It was for many decades a residence
8. In your marketing material, give your reader a reason for and a Mennonite meeting center for religious
justifying the trip. Travelers may not wish to appear frivolous worship. Now restored to its original medieval
when others are suffering financially. Germanic style, it centers a site that bears the
history of the earliest Lancaster settlement.
9. If designing and costing a trip from scratch, budget more for
Terri Stauffer of All-in-One-Tours, a receptive
marketing into your costing formula than you usually do. You
services operator, said her company also
may need to do last minute mailings, more public relations,
delves into the local culture with options like
and more raffles/give-aways to fill your trip. visits to Amish dairy farms where visitors can
purchase crafts and art and talk with the
10. Consider including some ‘do good’ events within the trip.
Amish owners. The famous foods of
Such projects will bring you more and better publicity prior
Lancaster also are featured on many tours, as
to the trip. guests enjoy restaurant bounty, produce and
fresh baked goods to carry home.
13
HOW TO GLEAN
GOOD MEDIA TRAILWAYS IS ON THE GROW!
Continued from page 8 Trailways keeps rolling forward despite the “I believe the buying power and road repair
economic recession! In 2009, we added 4 access Trailways offers is very valuable,”
reporter or editor are bound
to see their pitches fail.
members and saw 2 team members expand Birnie said. “Also, we are always looking for
operations. new business opportunities, and we think the
How does one begin to
establish these relation- Trailways brand will bring that to us.”
ships? First be sure you
Anchor Trailways of Western Kentucky
know the names of your Team Trailways has expanded its southern Express Trailways
local business or trans- service tier with the addition of Anchor Founded in 1993, Express Trailways launched
portation reporters. Invite
Trailways of Kentucky. Located in Paducah, with three vans with which it provided local
them to lunch, coffee, or a
drink. Introduce yourself the company will provide charter services. Orlando transportation services to inbound
and your company, and Jared Stancil, Vice President of Anchor South American Visitors. Theme park and
bring along an information Trailways, says his company is providing airport transfers were primary as general
packet, advises Shosteck. charter services primarily for schools and charter opportunities developed. Today the
Further, make sure you let
universities at the Paducal satellite location. company operates a fleet of 22 full-size
your reporters know you
don’t have a story to pitch Team Trailways has expanded its southern motorcoaches. The company continues to
and no agenda. You tell service tier with the addition of Anchor service many inbound international visitors
them you just want to Trailways of Western Kentucky, located in who use both Miami and Orlando as gateways
make contact and estab- for their tours. Express Trailways joins First
lish a line of open commu- Paducah. Anchor provides scheduled route
and motorcoach leasing services, Jared Class Trailways of St Petersburg and
nication. Let them know
you can provide them with Stancil states that “Anchor is providing charter Endeavor Trailways of Miami, in expanding
information about the bus services primarily for schools and universities the important Central and South Florida
business if and when they at this site. Paducah is home to the American tourism and hospitality market for Team
happen to do a story on it. Trailways.
Quilters Society’s annual show, and last year Continued on page 23
“Make the introductory
Anchor moved 30,000 people
sit-down not about what
you need, but about helping around the city for various activities
them with what they during its annual conference.
need,” advised Shosteck.
“Let them know you are a Bieber Trailways of
source for statistics, infor- Harrisburg
mation and interviews. Ask
what feature stories they Steve Haddad purchased Capital
might be working on in the Trailways of Pennsylvania and
coming months - and listen renamed it Bieber Trailways of
to their answers.” Tell them
you can offer sources or
Harrisburg. Bieber Trailways will
introduce an expert in the continue to operate in the
field who could be a Harrisburg area with expanded
source. More than likely, services that include scheduled
said Shosteck, your local run lines, charters and other travel
reporters and editors will
be stunned that you are
services.
bringing them a an offer to
help them in their work, Birnie Trailways
rather than a veiled story Based in update New York,
pitch. Birnie Trailways has several
So a month elapses and decades of history, with founding
suddenly that reporter gets
in 1947 by Martin K. Birnie. School
assigned a story on maybe
the 2009 Highway transportation is Birnie’s majority
Reauthorization Bill in business, along with transit and
Congress. Guess whom he charter contracts. Tim Birnie,
calls - you! The next thing president, said his company also
you know, you are quoted
does non-emergency Medicaid
in the media. Other media
see that and think you transport in three counties and
operates a fixed route between
Continued on page 19 Syracuse and Little Falls.
14
BOSS LADY
Joan Libby
President,
Cavalier Coach Trailways
In a series of articles
profiling Trailways
T ravel and transportation have been in
Joan Libby’s blood for a lot of years. She
The downturn in
business travel has
stockholder— used to own a travel agency in Lexington, dented revenues,
Massachusetts, then gravitated towards the she added, but she
companies, the
motorcoach sector that her dad had lived in believes it is returning
Traveler devotes for many years. and that Corporate
a special section America is re-evalu-
“I started my coach company with a small ating its travel
in each issue business loan in 1986 in Boston,” she said, modes in the face
highlighting the “and though I accepted just about every of airport hassles.
piece of business I could get, we developed Maintaining fair
organization’s senior travel as our biggest market. But I Joan Libby, President
pricing is primary
lost a lot of business after the events of 9/11 Cavalier Coach Trailways
female-owned for her.
and decided to shift to college work
or managed
because it’s more stable and runs most of “I don’t believe in price cutting,” Libby
companies that the year.” continued. “It takes a long time to charge a
are expanding part fair amount of money to cover costs, so if
Cavalier Trailways now serves many of the you start bargaining to keep rolling, it takes
of Team Trailways’ colleges in Boston and its surrounding a long time to bring the prices back to
region for athletic events, shuttles and
network. where they belong. We can add value — like
tours. Corporate charters for conventions water and candy — to our services. If you
are also in the company’s mainstay, as are give good service, people will respect that.
military transports and casino runs. I am one who believes operators must be
Like many other business owners, Libby professional and maintain their business
is using the same survival tactics to navigate line.”
the current economic climate as she did to Cavalier has been affiliated with Trailways
survive rises in insurance and fuel costs — for four years, and Libby said the team net-
tenacity and teamwork. working has proved to be very valuable to
“My philosophy is that Cavalier is every- her and her company team.
one’s company and we are a team. Our “Learning how others operate their com-
employees are invested for the future and panies and meeting people who can help
they have interest in making things work with road problems has been a huge lift for
whatever comes along. We treat them as us. Also, brand Trailways is recognizable
individuals, and we respect them and their across the country and that is an excellent
families. They know I care about them and business tool.”
they have shown they care about me, so the
respect flows both ways. We haven’t done
any downsizing and haven’t laid anyone off
even though summer business wasn’t very
strong. We made sure what we had was
spread evenly.”
16
Sokolis Group
Fuel buying management is at the core of good corporate
management. Discounts, rebates and lower costs are
among the benefits Sokolis offers Trailways. Sokolis audits
fuel invoices to prevent theft and ensure proper pricing
and controls are in place. Ask Sokolis to review your fuel
program and offer alternatives that may best what you
have—based on their buying power with fuel outlets.
www.sokolisgroup.com
Norse Systems
Let Norse design your integrated computer business
system to manage line runs, dispatches, driving qualifications,
accident tracking, charter pricing and booking, school
bus routing maintenance, inventory control, driver
qualifications and pay, and financial systems. Norse
offers a suite of solutions for the small operator for no
capital investment and a small monthly fee. References
from Trailways companies are available.
www.norsesys.com
Ward Electronics
Onboard entertainment including mobile audio and
video, rear observation products and mobile office
technology (such as Internet access) are products
Ward Electronics provides. The company specializes
in motorcoach AV installations and customization and
does not charge according to the size of your fleet.
Let Ward interface with your current systems and keep
passengers happy while you’re moving them along.
19
HOW TO GLEAN
GOOD MEDIA SNARING INTERNATIONAL BUSINESS
provide high quality and value-added tours
Continued from page 13
IN MEMORIAM
Norm Thompson \
Norm Thompson Leaves Impressive Legacy in Bus Insurance Industry
MiX Telematrics
MiX provides information and related services for the
efficient and effective management of mobile assets.
Norse Systems
Let Norse design your integrated computer business
system to manage line runs, dispatches, driving qualifi-
cations, accident tracking, charter pricing and booking,
school bus routing maintenance, inventory control,
driver qualifications and pa, and financial system.
Norse offers a suite of solutions for the small operator
for no capital investment and a small monthly fee.
Sokolis Group
Fuel buying management is at the core of good corpo-
rate management. Discounts, rebates and lower prices
are among the benefits offered to Trailways companies.
Sokolis audits fuel invoices to prevent theft and ensure
proper pricing and controls are in place
DIVERSE DRIVER
TRAINING OPTIONS KEEPING YOUR GUARD UP
Along with behind-the- afety and security are twin priorities for Nichols said there is a danger in that many
wheel training, motorcoach
company owners are offer-
ing other training options as
S Trailways companies, but lines between
the two are often blurred, said John Nichols,
Americans have “gone to sleep” about terrorists
threats, even though there is increased activity
follows: Trailways director of security and business that could lead to attacks on U.S. soil.
1. Online Defensive Driver development. “There have been over 500 successful terrorist
Training courses are offered “Safety is more driven by how we handled attacks on motorcoaches worldwide in the
by Daecher Consulting
Group. Courses are avail- the coaches,” says Nichols, and security falls past six years,” he said. “The eyes and ears of
able on backing, driver med- into anti-terrorism initiatives. But lots of the general public have thwarted about 200
ical qualifications, intersec- things cross the line between the two.” attacks we know of within the U.S., but we
tion safety, passing and Security training continues for Trailways can’t let our guard down. Employees must be
lane changing, pedestrian vigilant and alert.”
safety and motorcoach companies, despite cutbacks in government
space management. ABA funding he said. In the absence of money for Some recent events and incidences have
members are eligible for a on-site employee sessions, Trailways Corporate included, but are not limited to:
15-percent discount. is considering the use of webinars and DVD
2. ABA's Bus Industry training to keep the team up to speed on this 1. Additional arrests and raids in the New
Safety Council provides
vital operations area. Larger motorcoach York terror plot (from a cell in Denver,
training and safety products CO), which included findings of research
and evaluates those already companies — including some Trailways
members—participate in monthly industry on large scale events and venues, as well
in the marketplace.
3. The Bus and conference calls to discuss regulations and as bomb making notes, bomb making
Motorcoach Academy, strategies relative to passenger security. items purchased and backpacks
established by UMA, is an
online distance learning sys- Continued on page 26
tem through the College of
Southern Maryland. The
academy is divided into two
schools, one for company
owners or managers with
TRAILWAYS IS ON THE GROW!
more if a management
Continued from page 13
focus, and one for drivers
Classes are available
through an interactive Web Southern Trailways of Alabama La Chaudiere Trailways
platform, allowing students
to learn at their own pace. Trailways has extended its service reach in Team Trailways’ latest Canadian carrier
Owners and managers take
courses in business and the U.S. Southeast region with the addition of is based in Montreal, and it’s owned by the
marketing, financial man- Southern Trailways of Alabama as its newest Breton Family. Founded in 1990, it joins Great
agement, human resources, charter and tour provider. Based near the Canadian Trailways in serving customers
and safety and compliance. Alabama/Georgia border in Jackson’s Gap, throughout Eastern Canada and the U.S. Joan
Drivers take courses in driv- AL, Southern Trailways of Alabama brings Francois Breton, vice president, said the
er qualification, vehicle
maintenance, safety driving service expansion to its parent company, Trailways brand will boost business for the
vehicle maintenance, pas- Capital Trailways of Alabama in Montgomery. company. “We expect to interest stateside
senger issues, and security. operators who bring people into Canada in
4. The Smith System, Southern was purchased from a friendly our services. We provide airport transfers and
well-known throughout the Capital competitor and will continue to tour transport throughout our region.”
transportation industry. It provide the package tours for groups under Breton also said networking with the team
is has five key principles for the able management of its former owner,
space cushion driving' and is another major reason the company now
collision avoidance, includ- Bill Tilton. displays the Trailways brand.
ing aiming high in steering,
getting the big picture,
keeping your eyes moving,
leaving yourself an out and
making sure you are seen.
Continued on page 30
24
HOW TO KEEP
EMPLOYEES
STAY CONNECTED
HAPPY AND
ips on maintaining a high profile on 4. Write in advance. Draft a package of
PROTECT YOUR
COMPANY
T social networking sites: blog posts or tweets in one setting and then
post them over time.
1. Draw a line. Keep yourself from blur-
To foster a positive,
respectful workplace, be
ring work and personal time by maintaining 5. Automate updates. Take advantage of
sure to do the following: separate sites. applications that will ease managing your
accounts. Ping.fm allows you to update
1. Set Clear Guidelines — 2. Determine the goal. Know what you dozens of types of social networking sites
The company's discrimina- want to accomplish with social media, so simultaneously. Hootsuite.com allows you
tion policies should be you not waste time and effort on unrelated to load messages and set later posting
clearly laid out in the
activities. times.
employees handbook and
supported by regular staff
meetings. 3. Schedule the task. Put short time — Adapted from “Precision Social Media:
blocks on your calendar for updating your Production and Efficient Strategies and Tactics.”
2. Document Everything — social media connections. This will keep Laura Stake, www.theproductivitypro.com.
Keep meticulous records you from popping on them too frequently
of negotiations and com- or following tangents because you don’t
munications during an
investigation and when
have time to log off.
making an exception to
a company policy.
KEEPING YOUR GUARD UP
3. Lawyer Up — Make sure Continued from page 23
your company complies 2. Moving truck rental attempts by suspects even during working hours.
with relevant municipal, in terror plot
state, and federal work- Employees should watch out for suspicious
place laws and seek 3. Man arrested in Springfield, IL court items or individuals who behave in suspi-
professional legal advice house bombing plot cious manners, including attempts to hide or
when creating, changing, 4. Man arrested trying to place a bomb near conceal something from view.
or acting on company a skyscraper in Dallas, TX “We urge people not to touch, move or
policy.
5. Men investigated taking pictures along open suspicious packages, but to call author-
the SEPTA subway line in Philadelphia ities and evacuate the area within 300 feet of
4. Don't Retaliate —Title
VII of the Civil Right Act a package. They also should not allow use of
6. Petri dishes were found in an overnight
of 1964 forbids retaliation cell phones or two-way radios.” Reports of
deposit box across the street from the FBI
against employees who any and all suspicious activity, no matter how
building in Washington D.C.
report or participate in small he said, should go to First Observer for
workplace investigations of 7. Suspicious packages found in a small tracking and follow-up in addition to local
discrimination. Minnesota town near a school, the post law enforcement personnel. The number is
office and a utility center, with an addi- 888.217.5902.
5. Be Flexible —While tional five “McGuyver bombs” (home-
consistent and equal
In addition, Nichols recommends multiple
made) found throughout the city later
enforcement is essential web sites that give updates about security
in the evening
to protecting your company issues and news. They include:
against any claim, Though none of the above devices were
found to be working or harmful, they could www.nationalterroralert.com
making exceptions
can sometimes be less have been rehearsals for other events. www.hstoday.us
discriminatory, particular In 2010, Nichols said Trailways companies www.tsa.gov/what_we_do/tsnm/highway/index.shtm
if the request does not will continue to increase the use of security
compromise business www.fbi.gov
lighting and Internet-based camera systems.
or safety.
There’s also the need, he said, to lock all google.com/alerts?hl=en —receive alerts via
doors on all vehicles at all times even in email as they occur. You can set up keywords
fenced lots and to secure access to offices such as terrorism, (your company) Trailways.
27
28
DIVERSE DRIVER
TRAINING OPTIONS OFFSHORE REPORT
Continued from page 28
Continued from page 23 was quite a challenge for us to get this course who can’t offer the same services we can for
built and certified to the latest safety standards, New York City charters. It’s a night’s drive into
but we beat the challenge and are ready for the city from where I am, and when groups
This method of training is
provided via classroom and bus loads of people to experience it!” arrive there they want to keep moving
on-road instruction, on line Larry Hundt, president of Great Canadian around. When Team Trailways cooperates like
classes, and DVDs available Trailways in Ontario, said 2009 business was this, it gives us huge advantages in remaining
in multiple languages. ‘legal’ by taking advantage of drivers from
a mixed bag for operators under the maple
Instructors typically go to other companies. And there are opportunities,
Motorcoach companies to leaf, depending on location and business mix.
teach which includes a “We have held our own here in sales in part of course, for road repair help too.”
slideshow presentation and because fuel pricing dropped significantly,” he Motorcoach transportation is still highly
manual that trainers can said. “Other Canadian operators have suffered regulated in Canada, Hundt said, but that
use in subsequently deliver- could be changing. “Greyhound has threat-
quite a lot this year, depending on their
ing the program to drivers. ened to cut off some unprofitable rural routes
location and business mix.”
Hundt said his operation has benefited in Northern Ontario and Manitoba if the gov-
Adapted from an article ernment does come forth with subsidies,”
that appeared in the August immensely from partnering with Paradise
2009 Metro Magazine. Trailways in New York for relief drivers. Hundt continued. “But there may be a back-
“Godfrey LeBron and I have talked a lot lash from the government. Instead of giving
about this matter and how the Trailways subsidies, they could de-regulate and operators
Team could work together more to help each will get competition on routes where they
other with drivers and coach repairs. His help have not had it.”
has given us a great edge over competitors
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