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Energy Customer Arrears

2020 Status Update and


New Order Instituting Rulemaking
All charts and tables reflect data through January 2021 reported by
IOUs in R.18-07-005 on February 22, 2021.

California Public Utilities Commission 1


Total Residential Arrears by Utility
$700,000,000
$605,631,339
$600,000,000

$500,000,000

$400,000,000
$338,063,289

$300,000,000

$200,000,000 $161,736,454
$145,319,987

$100,000,000

$-
PG&E SCE SDG&E SCG

California Public Utilities Commission 2


Total Residential Arrears, January 2021

Total Customers in
Utility Total in Arrears Arrears
PG&E $ 605,631,339 1,139,330
SCE $ 338,063,289 670,734
SDG&E $ 145,319,987 301,354
SCG $ 161,736,454 1,231,738
Total $ 1,250,751,068 3,343,156

California Public Utilities Commission 3


2 SoCalGas tracks customers 121+ days late using
categories “121-147 days late” and “147+ days late,” so
for SoCalGas these totals are reflected in the “121-150
Days” and “151-179 Days” totals respectively.

Dollars in Arrears by Age of Arrears


$400,000,000

$350,000,000

$300,000,000

$250,000,000

$200,000,000

$150,000,000

$100,000,000

$50,000,000

$-
2 2
31-60 Days 61-90 Days 91-120 Days 121-150 Days 151-179 Days 180+ Days

PG&E SCE SDG&E SCG


California Public Utilities Commission 4
Dollars in Arrears by Age of Arrears
Utility 31-60 Days 61-90 Days 91-120 Days 121-150 Days 151-179 Days 180+ Days

PG&E $ 185,784,223 $ 77,278,362 $ 67,867,331 $ 62,274,329 $ 49,605,390 $ 162,821,703

SCE $ 72,536,601 $ 45,132,046 $ 56,300,004 $ 48,874,797 $ 35,388,881 $ 79,830,959

SDG&E $ 32,305,930 $ 21,657,219 $ 22,934,369 $ 16,952,094 $ 10,008,182 $ 41,462,192

SCG1 $ 54,119,302 $ 21,925,078 $ 11,766,015 $ 8,466,131 $ 65,459,927 $ -

Total $ 344,746,057 $ 165,992,706 $ 158,867,720 $ 136,567,351 $ 160,462,380 $ 284,114,854

1 SCG oldest arrears by age category is 148+ days

California Public Utilities Commission 5


Number of Residential Customers in Arrears by
Age of Arrears
600,000

500,000

400,000

300,000

200,000

100,000

-
31-60 Days 61-90 Days 91-120 Days 120+ Days
PG&E SCE SDG&E SCG
California Public Utilities Commission 6
Number of Residential Customers by Age of
Arrears

Utility 31-60 Days 61-90 Days 91-120 Days 120+ Days

PG&E 466,616 148,066 114,214 410,434

SCE 211,427 89,241 83,326 286,740

SDG&E 76,881 41,515 35,673 147,285

SCG 405,736 165,692 100,095 560,215

Total 1,160,660 444,514 333,308 1,404,674

California Public Utilities Commission 7


Non-CARE/FERA vs CARE/FERA Customers in
Arrears by Age of Arrears
350,000

300,000

250,000

200,000

150,000

100,000

50,000

0
Non-CARE/FERA CARE/FERA Non-CARE/FERA CARE/FERA Non-CARE/FERA CARE/FERA Non-CARE/FERA CARE/FERA
PGE SCE SDG&E SCG

31-60 Days 61-90 Days 91-120 Days 120+ Days


California Public Utilities Commission 8
Number of Non-CARE/FERA vs CARE/FERA
Customers in Arrears by Age of Arrears
PGE SCE SDG&E SCG
Arrears Non- Non- Non- Non-
CARE/FERA CARE/FERA CARE/FERA CARE/FERA
CARE/FERA CARE/FERA CARE/FERA CARE/FERA

31-60 Days
291,428 175,188 118,185 93,242 45,025 31,856 234,584 171,152

61-90 Days
85,086 62,980 44,662 44,579 24,032 17,483 88,942 76,750
91-120
Days
61,337 52,877 38,334 44,992 21,388 14,285 52,506 47,589
120+ Days
179,717 230,717 129,930 156,810 75,364 71,921 281,780 278,435

California Public Utilities Commission 9


Number of Residential Customers by Amount
Owed
1,200,000

1,000,000

800,000

600,000

400,000

200,000

0
<$200 $200 - $500 $500 - $1000 $1000 - $2000 >$2000
PG&E SCE SDG&E SCG

California Public Utilities Commission 10


Number of Customers by Amount Owed
Utility <$200 $200 - $500 $500 - $1000 $1000 - $2000 >$2000

PG&E
540,758 282,634 161,210 101,005 53,723
SCE
311,754 158,486 105,746 67,062 27,686

SDG&E
141,483 73,999 47,148 27,319 11,405
SCG
971,057 190,895 55,941 11,415 2,430
Total
1,965,052 706,014 370,045 206,801 95,244

California Public Utilities Commission 11


New Order Instituting Rulemaking:
Addressing Energy Utility Customer Bill Debt
• The Commission has taken many steps to help customers since the start of the
COVID-19 pandemic.
• Customer arrearages have significantly increased since the start of the COVID-
19 pandemic.
• Today, the Commission also considers a draft Resolution to extend through
June 30, 2021 the moratorium on utility disconnections for non-payment.
• When the disconnections moratorium ends, some customers will face the risk
of disconnection.
• This proceeding examines whether it is reasonable to provide any additional
relief to certain customers, to reduce customer bill debt and reduce the risk of
disconnection.
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Background on Order Instituting Rulemaking
• The Commission undertook many actions in 2020 to address impacts of
COVID-19 on customers; however, arrearages significantly increased in
2020.
• The Commission requires the 4 large IOUs to offer 12-month payment
plans to any customer prior to disconnection for non-payment
• This month, the 4 large IOUs began enrolling CARE and FERA customers
into Arrearage Management Plans
• November 2020, Commission held public workshop to assess the
continued impacts of COVID-19 on customers
• Other states presented innovative ideas they implemented to help
customers

California Public Utilities Commission 13


Issues Identified in Order Instituting Rulemaking
• Is it reasonable to develop arrearage relief to assist customers with
arrearages that have accumulated during the COVID-19 period?
• If we should provide relief, how should we structure it, and who should
be eligible?
• How would we fund this relief?
• How should we coordinate any relief with other customer programs and
COVID response measures?
• What are the concerns and considerations unique to the small and
multi-jurisdictional utilities and their customers?
The Appendix to the OIR includes some straw proposals that provide
examples of how the Commission could provide relief, and rough
estimates of associated cost.
California Public Utilities Commission 14
Schedule in Order Instituting Rulemaking
Event Date
Comments on OIR March 3, 2021
Prehearing Conference March 8, 2021
Scoping Memo and Ruling March 11, 2021
Workshop March 26, 2021
Concurrent briefs on scoped issues April 15, 2021
Proposed decision May 21, 2021
Commission decision June 24, 2021

California Public Utilities Commission 15

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