New Order Instituting Rulemaking All charts and tables reflect data through January 2021 reported by IOUs in R.18-07-005 on February 22, 2021.
California Public Utilities Commission 1
Total Residential Arrears by Utility $700,000,000 $605,631,339 $600,000,000
$500,000,000
$400,000,000 $338,063,289
$300,000,000
$200,000,000 $161,736,454 $145,319,987
$100,000,000
$- PG&E SCE SDG&E SCG
California Public Utilities Commission 2
Total Residential Arrears, January 2021
Total Customers in Utility Total in Arrears Arrears PG&E $ 605,631,339 1,139,330 SCE $ 338,063,289 670,734 SDG&E $ 145,319,987 301,354 SCG $ 161,736,454 1,231,738 Total $ 1,250,751,068 3,343,156
California Public Utilities Commission 3
2 SoCalGas tracks customers 121+ days late using categories “121-147 days late” and “147+ days late,” so for SoCalGas these totals are reflected in the “121-150 Days” and “151-179 Days” totals respectively.
Dollars in Arrears by Age of Arrears
$400,000,000
$350,000,000
$300,000,000
$250,000,000
$200,000,000
$150,000,000
$100,000,000
$50,000,000
$- 2 2 31-60 Days 61-90 Days 91-120 Days 121-150 Days 151-179 Days 180+ Days
PG&E SCE SDG&E SCG
California Public Utilities Commission 4 Dollars in Arrears by Age of Arrears Utility 31-60 Days 61-90 Days 91-120 Days 121-150 Days 151-179 Days 180+ Days
Number of Residential Customers in Arrears by Age of Arrears 600,000
500,000
400,000
300,000
200,000
100,000
- 31-60 Days 61-90 Days 91-120 Days 120+ Days PG&E SCE SDG&E SCG California Public Utilities Commission 6 Number of Residential Customers by Age of Arrears
Utility 31-60 Days 61-90 Days 91-120 Days 120+ Days
PG&E 466,616 148,066 114,214 410,434
SCE 211,427 89,241 83,326 286,740
SDG&E 76,881 41,515 35,673 147,285
SCG 405,736 165,692 100,095 560,215
Total 1,160,660 444,514 333,308 1,404,674
California Public Utilities Commission 7
Non-CARE/FERA vs CARE/FERA Customers in Arrears by Age of Arrears 350,000
California Public Utilities Commission 8 Number of Non-CARE/FERA vs CARE/FERA Customers in Arrears by Age of Arrears PGE SCE SDG&E SCG Arrears Non- Non- Non- Non- CARE/FERA CARE/FERA CARE/FERA CARE/FERA CARE/FERA CARE/FERA CARE/FERA CARE/FERA
31-60 Days 291,428 175,188 118,185 93,242 45,025 31,856 234,584 171,152
61-90 Days 85,086 62,980 44,662 44,579 24,032 17,483 88,942 76,750 91-120 Days 61,337 52,877 38,334 44,992 21,388 14,285 52,506 47,589 120+ Days 179,717 230,717 129,930 156,810 75,364 71,921 281,780 278,435
California Public Utilities Commission 9
Number of Residential Customers by Amount Owed 1,200,000
New Order Instituting Rulemaking: Addressing Energy Utility Customer Bill Debt • The Commission has taken many steps to help customers since the start of the COVID-19 pandemic. • Customer arrearages have significantly increased since the start of the COVID- 19 pandemic. • Today, the Commission also considers a draft Resolution to extend through June 30, 2021 the moratorium on utility disconnections for non-payment. • When the disconnections moratorium ends, some customers will face the risk of disconnection. • This proceeding examines whether it is reasonable to provide any additional relief to certain customers, to reduce customer bill debt and reduce the risk of disconnection. California Public Utilities Commission 12 Background on Order Instituting Rulemaking • The Commission undertook many actions in 2020 to address impacts of COVID-19 on customers; however, arrearages significantly increased in 2020. • The Commission requires the 4 large IOUs to offer 12-month payment plans to any customer prior to disconnection for non-payment • This month, the 4 large IOUs began enrolling CARE and FERA customers into Arrearage Management Plans • November 2020, Commission held public workshop to assess the continued impacts of COVID-19 on customers • Other states presented innovative ideas they implemented to help customers
California Public Utilities Commission 13
Issues Identified in Order Instituting Rulemaking • Is it reasonable to develop arrearage relief to assist customers with arrearages that have accumulated during the COVID-19 period? • If we should provide relief, how should we structure it, and who should be eligible? • How would we fund this relief? • How should we coordinate any relief with other customer programs and COVID response measures? • What are the concerns and considerations unique to the small and multi-jurisdictional utilities and their customers? The Appendix to the OIR includes some straw proposals that provide examples of how the Commission could provide relief, and rough estimates of associated cost. California Public Utilities Commission 14 Schedule in Order Instituting Rulemaking Event Date Comments on OIR March 3, 2021 Prehearing Conference March 8, 2021 Scoping Memo and Ruling March 11, 2021 Workshop March 26, 2021 Concurrent briefs on scoped issues April 15, 2021 Proposed decision May 21, 2021 Commission decision June 24, 2021
