CompTIA 220-702

220-702 Practical Application

Practice Test
Version 7.0

CompTIA 220-702: Practice Exam QUESTION NO: 1 A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem? A. Clear the web browser history. B. Run an anti-spyware tool. C. Defrag the user's hard drive. D. Run the CHKDSK utility. Answer: B

QUESTION NO: 2 Which of the following protocols would a technician use to run commands on a remote computer? A. NETBIOS B. FTP C. SMTP D. TELNET Answer: D

Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges? A. Remote Desktop Users B. Power Users C. Administrators D. Backup Operators Answer: D

QUESTION NO: 4 A customer wants to change the file system on a Windows 2000 PC from FAT32 to NTFS without destroying data. Which of the following is correct? A. From the command line run XCOPY *.* C: /M "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-702: Practice Exam B. From the command line run FORMAT C: /FS:NTFS C. From the command line run XCOPY *.* C: /-Y D. From the command line run CONVERT C: /FS:NTFS Answer: D

QUESTION NO: 5 An inkjet printer has poor color registration. Which of the following should be done FIRST to resolve the problem? A. Clean theprintheads. B. Replace the toner. C. Calibrate the device. D. Replace the drum. Answer: C

Answer: B

QUESTION NO: 7 An assistant in a company unexpectedly falls ill the week before a major company merger. The assistant was responsible for maintaining all of the files concerning the merger and used NTFS permissions on the folders to keep them protected. No one has the passwords but the data must be accessed immediately. Which of the following would be the BEST method for the technician to access this data? A. Log in as administrator and copy the files to the assistant's manager profile on the computer. B. Log in as administrator and assign ownership of the files to the assistant's manager. "Pass Any Exam. Any Time." - www.actualtests.com 3

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A. Replace all of the laptop's memory. B. Reseat the laptop memory. C. Perform a Windows Update. D. Replace the motherboard.

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A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

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SSID.E. WEP 128. encryption type. encryption key C. They state that the speakers worked previously. Log in as administrator and assign share rights of the files to the assistant's manager.co m . 50MBps B. Which of the following should the technician check? (Select THREE). F. D. Speakers are plugged into the correct jack. Verify the system has enough hard drive space. Ensure the speakers are on the Windows HCL. a channel D. wireless access point. C. encryption type. The audio driver is installed correctly. Answer: B. Speakers are in regulatory compliance. Which of the following items needs to be setup on the network? A. D. Log in as administrator and rename the assistant's profile to the manager's profile on the computer. A. 1000MBps "Pass Any Exam. a channel Answer: C QUESTION NO: 10 Which of the following is the effective bandwidth of a 100BASE-TX network card when full-duplex is enabled? A." .actualtests. MAC security. E. encryption key B. Answer: B QUESTION NO: 8 A customer reports that their sound is not working. MAC security. SSID. encryption key. 100MBps C. Any Time.com 4 Ac tua lTe sts . 200MBps D. SSID.CompTIA 220-702: Practice Exam C.www. Speakers are on and the mute is off. encryption type. SSID.F QUESTION NO: 9 A technician is setting up a secure SOHO network. B.

Start>All Programs>Printing>Restart Spooler. Which of the following can be used to restart the print spooler? A. QUESTION NO: 12 Answer: C QUESTION NO: 13 A technician's system is displaying the error message 'Missing operating system'. E.B "Pass Any Exam. Restart the computer.www. D. which of the following pin numbers is used to communicate the drive that is selected as master? . A failed integrated controller on the hard disk drive.actualtests." .com Ac tua A. 21 C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 11 A user is having trouble printing. Answer: A.co m Answer: D 5 . Start>Control Panel>Administrative Tools>Services>Select Print Spooler>Start. A. 20 B. C. Which of the following is the MOST likely cause of the error? (Select TWO). B. The MBR is not reading the volume boot record (VBR). D. The technician determines that the print queue has stalled and the print spooler service has stopped. The volume boot record (VBR) is missing 55Ah. Start>Control Panel>Printers and Faxes>right click the name of the affected printer>Restart Spooler. Drive parameters in the BIOS are not set to auto. 39 lTe sts When using a cable select configuration for multiple ATA hard drives. The CMOS battery is not functional. Any Time. 28 D. B. C. The system will not boot up.

actualtests. The software failed to start. Which of the following is the MOST likely solution? "Pass Any Exam. D.co m . Verify the correct IP address. Which of the following must also be addressed? A. Answer: A QUESTION NO: 15 A technician is troubleshooting software that was supposed to startup when the PC powered on. Which of the following should the technician use to investigate the issue? A. The print job in is a multipage large PDF with multiple colors. Sessions B. The WEP key needs to be changed. Ensure the website is not blocked. C. B. The SSID. Check the DNS server. Any Time. Check the DHCP server.com 6 Ac tua lTe sts . Wireless access points need to be added." . Security D. Application Answer: D QUESTION NO: 16 A user reports that email is working but they are unable to access the Internet.CompTIA 220-702: Practice Exam QUESTION NO: 14 A technician is replacing a wireless router on an existing small office home office (SOHO) network. Which of the following is the NEXT step in solving the issue? A. B.www. The administrative password needs to be changed. WPA and DHCP information has been correctly added. Answer: A QUESTION NO: 17 A customer cannot print certain PDF documents on their laser printer. C. System C. D. The TKIP option needs to be enabled.

Loopback cable C.co m 7 ." .actualtests. Any Time. Update the printer firmware to handle larger jobs. if the staff is required to perform most but not all maintenance tasks on a Windows PC? A. and the computer does not boot.com Ac A. Which of the following BEST describes the problem? A.www. C. Guest "Pass Any Exam. Cable tester B. Add additional memory to the computer. Floppy drive failure D. Multimeter D. B. Administrator D. Change the driver from PCL to Post Script. Answer: C QUESTION NO: 18 During POST a beep can be heard. D. RAM failure B. Power supply failure C. Add additional memory to the laser printer.CompTIA 220-702: Practice Exam A. Extension magnet tua lTe A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a crossover. Which of the following is the BEST to use to determine the cord type? sts . User C. Power Users B. Hard drive failure Answer: A QUESTION NO: 19 Answer: A QUESTION NO: 20 Which of the following groups should staff accounts be placed in.

www.actualtests. Upon boot. Which of the following is the BEST tool to use to resolve this problem? m . RECOVER C.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 21 Which of the following commands will examine and restore protected system files? A. FDISK sts . SFC B.co An error reports that some of the Windows system files are missing or corrupt. SFC B. the system does not recognize the new memory even though it is listed as being compatible on the manufacturer's "Pass Any Exam. TELNET C. COPY Answer: A QUESTION NO: 22 Answer: A QUESTION NO: 23 A technician is repairing a computer that will not boot up after replacing the power supply. Any Time. FORMAT D. Which of the following should the technician check NEXT? A. Motherboard D. Memory B. BIOS settings C." . REPLACE D. Hard drive Answer: C QUESTION NO: 24 A computer just had a memory upgrade installed on the machine.com 8 Ac tua lTe A.

Which of the following is MOST likely needed to resolve the issue? A. B. OS update B. Which of the following should a technician recommend to solve this problem? A. Any Time. dir /a D. Use a memory stick DUO instead as it is a compatible format." . The technician verifies on the manufacturer's website that the SDHC cards are compatible with the laptop card reader. Set the jumpers on both hard drives to master.co m 9 . Purchase a PCMCIA adapter card for insured compatibility with all SD formats. dir /? B.www. "Pass Any Exam. Format the new card in FAT32. Set the jumpers on both hard drives to C/S.actualtests. B. C.com Ac tua lTe sts . Answer: C QUESTION NO: 26 Which of the following commands would be used to display hidden files? A. dir /s Answer: C QUESTION NO: 27 A user has installed a second hard drive into a computer and receives a message stating 'Invalid Boot Volume. New CMOS battery Answer: C QUESTION NO: 25 A technician discovers that a newly purchased SDHC card will not function properly in a laptop's card reader slot. BIOS update D. Which of the following should the technician do FIRST to resolve this issue? A. Adjust jumper settings C. dir /d C. the older SD cards work without any issue.CompTIA 220-702: Practice Exam website. D. Install the latest firmware and drivers.

format C. D. fdisk D. ipconfig C. Any Time. B. D." . VoIP. Remove the jumpers from both hard drives. verify Answer: A QUESTION NO: 29 An alternative to plain old telephone service (POTS) would be: A. nbtstat B. nslookup D. Public Switched Telephone Network (PSTN). netstat Answer: D QUESTION NO: 31 "Pass Any Exam.actualtests. Answer: B QUESTION NO: 28 If a drive's file system becomes corrupt. chkdsk B. X.CompTIA 220-702: Practice Exam C.com Ac tua lTe sts . Set the jumpers on both hard drives to secondary. C.25.co m 10 . Asynchronous transfer mode (ATM).www. Answer: C QUESTION NO: 30 Which of the following command line utilities can be used to check for open ports? A. which of the following commands would the technician use to repair the file system? A.

B.CompTIA 220-702: Practice Exam Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A. There is a network connectivity problem. Socket 462 B. 8 D.actualtests. PORTQUERY "Pass Any Exam. The user's computer is running out of memory. NETSTAT C. Which of the following utilities would a technician use? A. Socket 754 C. 6 B. tua A customer reports intermittent problems accessing remote files. 7 C.www. Any Time." . Socket 775 D. C. NETCAP B.com Ac A. There is low virtual memory on the customer's computer. Which of the following would be the MOST likely cause? lTe QUESTION NO: 33 sts . 9 Answer: B QUESTION NO: 32 Which of the following supports the Athlon 64? A. Socket 940 Answer: B Answer: C QUESTION NO: 34 A technician needs to determine the media access control (MAC) address of a network adapter.co m 11 . D. The workstation's hard drive is nearly full.

/f B. Disk Defragmenter B. /r C." .11g network.actualtests. CHKDSK D. Any Time. IPCONFIG /ALL Answer: D QUESTION NO: 35 When troubleshooting an 802. Bluetooth headset D. Bluetooth printer Answer: A Which of the following utilities is used to speed up file access? A. 900 MHz cordless phone C. /x Answer: B QUESTION NO: 38 "Pass Any Exam.co QUESTION NO: 36 m 12 . SCANDISK Answer: A QUESTION NO: 37 When a technician runs check disk. /v D.www. which of the following switch parameters should be used to detect and fix all sectors on the hard drive? A.com Ac tua lTe sts . 2. Which of the following can interfere with the network? A.CompTIA 220-702: Practice Exam D. Disk Cleanup C.4 GHz cordless phone B.

Hard drive B.actualtests.EXE C. Which of the following steps should the technician take FIRST? A. Reconnect front panel connectors. Which of the following should the technician ask the user to run FIRST? A. Change the jumper settings on the hard drive. a user reports that they are now having problems with other software programs installed on their Windows XP computer.www.co m ." .EXE Answer: A QUESTION NO: 39 A technician has finished reassembling a computer.EXE /SCANNOW B.EXE /QUERY D. When the power button on the computer is pressed. B. D. Which of the following components should the technician test FIRST? "Pass Any Exam.com 13 Ac A laptop is going into standby mode unexpectedly. Start > Run > WUPDMGR. IDE controller C. the computer beeps many times. C. Answer: C QUESTION NO: 40 A. Start > Run > VERIFIER. Start > Run > SFC.CompTIA 220-702: Practice Exam After installing a DOS based software package. it reports that a SMART error has occurred. Reseat the RAM. LCD cutoff switch D. Swap the monitor with a known good monitor. The technician does not observe any hard drive activity. Which of the following hardware components is MOST likely causing the issue? tua lTe sts . but nothing is displayed on the monitor. Start > Run > WINVER. Video card Answer: C QUESTION NO: 41 When a laptop is turned on. Any Time.

A switch Answer: C QUESTION NO: 43 A. Video card C. Set the operating system to move the paging file to the second drive and let the system manage the size of the paging file. B. Hard drive D. A bridge D.actualtests. A router B.CompTIA 220-702: Practice Exam A. The patch cable and the NIC do not appear to be functioning in the new office but were working before the move. Which of the following is the BEST device to install between these networks? A. Any Time. Which of the following actions should the technician take FIRST? "Pass Any Exam." . The patch cable is plugged in correctly to both the NIC and the wall jack. Floppy drive Answer: C QUESTION NO: 42 A technician needs to interconnect two networks with different network protocols. D. A gateway C.co m . Set the operating system to leave the paging file on the original drive and let the system manage the size of the paging file.www. Answer: C QUESTION NO: 44 A user has just moved a PC from one office to another. Set the operating system to move the paging file to the second drive and reduce the size of the paging file. C.com 14 Ac tua lTe Which of the following would BEST describe how to increase the performance of a system after adding a larger second physical hard drive? sts . Set the operating system to leave the paging file on the original drive and increase the size of the paging file. Motherboard B.

C. but the user reports an error while running the setup program. Which of the following is the MOST likely cause of the problem? A. D. The print job seems to process correctly at the workstation but never comes out of the printer.co m . Replace the network cable with a crossover cable. The setup executable is corrupt. Update the network card driver. B. C. IPX Answer: C Answer: D QUESTION NO: 47 A technician is assisting a user with the installation of a new print driver. Which of the following should a technician recommend? sts QUESTION NO: 46 . Any Time. "Pass Any Exam. Restart the print spooler service." . Verify that the port on the switch is enabled. TCP/IP B. Run the Add Printer Wizard. The printer is not connected locally to the user. FTP C.actualtests. B. Print a test page from the printer properties.com 15 Ac A. D.CompTIA 220-702: Practice Exam A. NetBEUI D. C. B. Verify that the network card is compatible with the operating system. Answer: B QUESTION NO: 45 Which of the following network protocols is non-routable? A. D.www. Restart the print job in the print queue. The user is using a PostScript driver. Insufficient permissions are applied to the user. tua lTe A user needs assistance in troubleshooting a printing problem.

The wireless router is not properly connected to the modem and the cabling setup needs attention. EDIT D. Answer: C. Any Time. The power supply is providing insufficient wattage. The wireless cards are faulty and need to be replaced. B.com Ac tua lTe sts . Answer: D "Pass Any Exam.actualtests.co m 16 . The wireless router was configured with an improper SSID and needs to have the settings adjusted. B.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 48 A customer states that after installing a new wireless router. BIOS on the system boardneeds to be updated. REGEDIT C. E. A.D QUESTION NO: 49 Which of the following commands will allow the technician to edit the registry in Windows XP? A. C. CMD Answer: B QUESTION NO: 50 A Windows workstation is taking an excessive amount of time to load the desktop after login. D. Which of the following could be causing the issue? A. D." . The wireless router is experiencing interference from devices in the home. The wireless router may have internal damage and needs to be replaced. all the wireless computers in the home frequently disconnect.www. REGSVR32 B. The incorrect video drivers are installed on the computer. Which of the following are the MOST likely causes? (Select TWO). C. Too many startup applications are running.

" . The technician executes ipconfig at the command line and notices the IP address is 169.co m 17 . The scanner does not have the user's subnet mask. When a user scans a photo from their PC.com Ac tua lTe sts . The NIC's drivers need to be reinstalled. C. B. Which of the following is the MOST likely cause? A. The TWAIN driver is not set up on the PC. The scanner is on another network. All other users can scan photos without issues.CompTIA 220-702: Practice Exam QUESTION NO: 51 Which of the following commands will show the remote machine's IP address and NETBIOS name supplied by the LMHOSTS file? A.actualtests. D. nothing appears. C. Any Time. Answer: B QUESTION NO: 54 A client cannot connect to the Internet.64. D. nbtstat -s QUESTION NO: 52 A network multi-function copier has been installed on a workgroup. DHCP was disabled. nbtstat -r C. Which of the following is the NEXT command the technician should execute? "Pass Any Exam.102.254. nbtstat -c D. B. The PC needs an updated host file.www. nbtstat -RR B. The NIC became unseated. The CAT5 cable is too long. Answer: C QUESTION NO: 53 A client moved their desktop computer to the other side of the desk and now the client can no longer get onto the Internet. Which of the following is the MOST likely cause? A.

Delete the print job and resubmit it. Which of the following is the BEST recommendation that the technician can make? A. Multimeter C. ipconfig /flushdns Answer: A QUESTION NO: 55 A client can no longer print from their computer to the default printer. Verify the correct paper is being used. The printer's queue shows the job ready to print. IPCONFIG /FLUSHDNS "Pass Any Exam. The client successfully prints a test page directly from the printer. Tone generator Answer: A QUESTION NO: 57 A customer has lost Internet connectivity.CompTIA 220-702: Practice Exam A. C. ipconfig /release B. Which of the following commands should the technician have the customer do next? A. ipconfig /renew C." . B. Reinstall the printer's drivers. POST card B. Any Time.com 18 Ac tua lTe sts .co m .www.' The technician then has the customer ping the actual IP address of the same site and gets a successful response back. Restart the print spooler service. IPCONFIG /RELEASE B. D. Loopback plug D. Answer: A QUESTION NO: 56 Which of the following would be the BEST tool to use when diagnosing problems with a motherboard? A.actualtests. The technician has the customer ping a web address and gets the response 'cannot find host. ipconfig /all D.

NBTSTAT D. NETSTAT QUESTION NO: 59 Answer: C QUESTION NO: 60 When using the format command. TRACERT B.CompTIA 220-702: Practice Exam C. IFCONFIG Answer: B QUESTION NO: 58 Which of the following utilities can a technician use to display TCP/IP and port status? A. NETSTAT B. NBTSTAT C. /q Answer: A QUESTION NO: 61 "Pass Any Exam. /c C. NSLOOKUP sts Which of the following utilities can a technician use to display NetBIOS over TCP/IP information? .actualtests. Any Time.www. IPCONFIG D. which of the following switches would a technician use to have a hard drive formatted in NTFS? A.com Ac tua lTe A. TRACERT C.co m Answer: D 19 . /fs B. IPCONFIG D. /v D." .

co m 20 .actualtests. In order to install Windows XP in a separate partition.com Ac tua A user copied files from a CD and now the files can only be opened as read-only. 80 D." . Which of the following port numbers should be configured for SMTP? A. 21 B. which of the following partition types should be created? A. CONVERT Answer: C QUESTION NO: 64 A computer contains an 80GB hard drive with a 20GB partition with Windows 2000 installed on it. CHMOD C. 443 Answer: A QUESTION NO: 62 A user is not able to send email from home using their business email address.www. Which of the following utilities can be used to allow the user the ability to edit the files? lTe sts . 110 Answer: B QUESTION NO: 63 A. 21 B.CompTIA 220-702: Practice Exam A user is not able to receive files off the FTP server. ATTRIB D. 25 C. Any Time. Which of the following default ports needs to be opened for FTP to work properly? A. EDIT B. 80 C. Extended "Pass Any Exam. 110 D.

The computer needs the system recovery CD. C. D." and to press enter to continue. Answer: D Answer: B QUESTION NO: 67 A support technician is trying to locate a particular registry key using REGEDIT. tua lTe A user reports that when they started their computer up it gave them the message "Non system disk or operating system is missing. B. Which of the following is the MOST likely cause of the error? sts QUESTION NO: 66 .com 21 Ac A. Which of the following is the BEST method of doing this? A. The user left a diskette in the floppy drive. "Pass Any Exam. Any Time. Press the F8 key during start up. B. B. The CD-ROM does not contain a system disk. Secondary C. Logical D. C. The system BIOS has failed. Press the F4 key during start up. The user stated that the computer worked fine last night when they shut it down. Use the import function from the File menu. Hold down the left Shift key during start up. Press the F2 key during start up. C. D. Which of the following methods will give an alternate method of trying to start up a Windows computer? A. Navigate through the registry sub-trees. Use the display binary data function in the View menu.co m .CompTIA 220-702: Practice Exam B. on a Windows 2000 PC.EXE." .actualtests. D.www. NTFS Answer: A QUESTION NO: 65 A user reports that every time they start up their computer it stops with a blue screen error. Use the find function in the Edit menu.

Any Time. MSINFO C. PING -T Answer: B QUESTION NO: 69 Which of the following command line utilities would allow a technician to copy not only the parent directory but also include subdirectories of a folder on a Windows XP machine? A. DIR D. XCOPY B.actualtests. COPY C.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 68 Which of the following command line tools can be used to display the default gateway. and DNS servers currently being used by a host? A. EDIT Answer: A Which of the following commands will display the available switches of a command line utility? A. HELP Answer: D QUESTION NO: 71 Which of the following command line utilities would a technician use to set the read-only attribute of a file? "Pass Any Exam.com 22 Ac QUESTION NO: 70 tua lTe sts .www." . IP address. IPCONFIG /ALL C.co m . NSLOOKUP D. ATTRIB -H D. DIR /S B. TRACERT B.

/c B.CompTIA 220-702: Practice Exam A. CD C.com Ac tua A. /v lTe Which of the following switches for the FORMAT command line utility allows a technician to format a floppy disk the FASTEST? sts QUESTION NO: 73 .co m 23 . RD B. DIR D. /q C. ATTRIB +R Answer: D QUESTION NO: 72 Which of the following command line utilities allows a technician to create a new directory? A. Active Directory Users and Computers C. Services and Applications D. ATTRIB +R /D B. MD Answer: D Answer: B QUESTION NO: 74 In which of the following would a technician locate local users and computers? A. Device Manager Answer: A "Pass Any Exam. Any Time. ATTRIB -R /D C.www. ATTRIB -R D.actualtests. Computer Management B." . /x D.

Extension magnet D. System File Checker C. Voltage regulator Answer: B QUESTION NO: 76 Which of the following would be used to test the electrical output of a power supply? A.CompTIA 220-702: Practice Exam QUESTION NO: 75 Which of the following would a technician use to troubleshoot a parallel port problem? A. CD D. Loopback plug B.actualtests. MD Answer: A QUESTION NO: 78 Which of the following utilities would a technician use to prevent a service from starting during system startup? A. MSCONFIG D. Any Time.co m .www. RD B. EDIT C." .com 24 Ac tua lTe sts . Event Viewer B. Multimeter B. Device Manager C. Task Manager "Pass Any Exam. Multimeter D. Loopback plug C. Anti-static wrist strap Answer: C QUESTION NO: 77 Which of the following command line utilities would a technician use to delete a folder? A.

Any Time.com Ac QUESTION NO: 81 tua lTe sts ." . locates bad sectors and recovers readable information? A. NTBACKUP C. -v D. /x Answer: A QUESTION NO: 80 Which of the following system tools rearranges files and puts them back into contiguous space thereby reducing read write times to the hard drive? A.actualtests.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 79 When using CHKDSK.www. FORMAT B. CHKDSK Answer: C Which of the following command line parameters can be used with defrag to determine if defragmentation is required? A.co m 25 . which of the following parameters locks the volume. /r B. -f Answer: B QUESTION NO: 82 "Pass Any Exam. -? B. /i D. /f C. -a C. DEFRAG D.

Which of the following is the MOST likely source of this issue? A.co m 26 . chkdsk /i C. The video card requires additional power. A customer reports that a PC's video card has recently been upgraded and the computer reboots randomly. chkdsk /v E. The card is not compatible with the hardware of the machine." . Format the disk and reinstall Windows. F. D.ini file to the Windows directory from another computer.CompTIA 220-702: Practice Exam Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries. The graphic driver for the card is corrupt. playing a video game. The user reports they are seeing the error message: "NTLDR is missing". B. C. Answer: C "Pass Any Exam. Which of the following is the FIRST troubleshooting step the technician should perform? A. B.www. The last few restarts have happened during movie playback.actualtests. chkdsk /r B. G. and attempt to repair the issue from inside Windows. Any Time. C. chkdsk /f D. Answer: B QUESTION NO: 83 A technician receives a work order that a user's computer will not boot into Windows. The software the user is running is incompatible for the video card. Use the FIXMBR command in the Recovery Console. while running a CHKDSK command? A.com Ac QUESTION NO: 84 tua Answer: C lTe sts . Copy the boot. and video editing. D. H. Boot into safe mode.

CompTIA 220-702: Practice Exam QUESTION NO: 85 An integrated network card is not functioning. The technician notices the device does not appear under Device Manager. Which of the following is the FIRST step the technician should take? A. Have the Hardware Wizard scan for recently added devices. B. Restart the Network Location Awareness Service. C. Install a NIC into the PCI slot to see if the PCI slot is functioning. D. Ensure that the integrated NIC is activated under the BIOS configuration. Answer: D

QUESTION NO: 86

Answer: B

QUESTION NO: 87

Which of the following is the purpose of the sigverif.exe utility? A. Encrypt a file for secured electronic delivery. B. Confirm the digital certificate to check file integrity. C. Remove non-certified drivers from the driver cache. D. Choose the level of driver certification to use when installing device drivers. Answer: B

QUESTION NO: 88 Which of the following utilities can display drivers installed on a local Windows XP machine? A. msinfo32.exe B. fsutil.exe C. msiexec.exe D. chkntfs.exe "Pass Any Exam. Any Time." - www.actualtests.com 27

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A. Use the FTP protocol to place a new directory onto the machine. B. Run the MKDIR command from the command prompt. C. In Control Panel, select folder options, then new. D. Run the CD command from the command prompt.

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Which of the following will create a new directory in Windows XP?

CompTIA 220-702: Practice Exam Answer: A

QUESTION NO: 89 A customer moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the following are correct? (Select TWO). A. The monitor cable is not fully attached to the PC. B. The display adapter's drivers need to be reinstalled. C. There are two video cards and the cable is attached to the disabled one. D. Resolution is set too high in display settings. E. The operating system is corrupted.

QUESTION NO: 90

Answer: A

QUESTION NO: 91

A laptop's LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further? A. Replacement of the keyboard B. Replacement of the rubber bumpers C. Replacement of the LCD hinges D. Replacement of the LCD panel Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Installheatsinks on the RAM modules. B. Install additional CPU fans. C. Replace the RAM slots. D. Install aheatsink on the chipset driver.

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A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?

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Answer: A,C

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CompTIA 220-702: Practice Exam QUESTION NO: 92 A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence? A. The sound card is defective and needs to be replaced. B. The sound card's LED is indicating that card is about to fail. C. The sound card needs to be reset to default settings. D. The sound card's optical plug is not connected. Answer: D

QUESTION NO: 93 A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? (Select TWO). A. The LCD monitor's power inverter does not function properly. B. The operating system's power settings prevent the battery from charging. C. The battery is not compatible with the laptop. D. The internal power connection on the motherboard is faulty. E. The power adapter is not working. Answer: D,E

QUESTION NO: 94

A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting? A. Ensure that the OS is installed properly. B. Ensure the computer has the proper cooling. C. Ensure that the mouse and keyboard are properly connected. D. Ensure RAM is correctly seated. Answer: D

QUESTION NO: 95

"Pass Any Exam. Any Time." - www.actualtests.com

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1 C. which of the following motherboards should the technician install? A.www. 169. Replace the NIC. "Pass Any Exam.255. Any Time. ATX C. Answer: D QUESTION NO: 96 In order to use the 5-pin DIN keyboard without a converter. BTX B.CompTIA 220-702: Practice Exam A customer reports that a workstation no longer connects to the network.actualtests.254. AT Answer: D QUESTION NO: 97 Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC? A. NLX D. Run the loop back command. D. which works successfully. Which of the following actions should the technician have the customer take FIRST? A.0. 255.com Ac tua lTe sts ." . Which of the following steps should a technician perform NEXT? A.0.0.co m 30 .0.1 D.1 Answer: B QUESTION NO: 98 After running Disk Cleanup the system is still running slow.1 B. The technician has the customer connect another workstation with the same cable and network port. 127.0.255. Replace the motherboard. 10. B. Compress the hard drive files. Run Windows update. C.

CompTIA 220-702: Practice Exam B. The processor is faulty. C. C. "Pass Any Exam. The computer is emitting an ongoing series of beeps.www. Memory C. Replace the IDE cable. Any Time. The file system is fragmented. Keyboard B. The modem drivers are corrupt. Video card D. Check for file corruption.com 31 Ac A. and now the wireless network card will not connect. Install drivers from the manufacturer's website. Which of the following has malfunctioned? sts QUESTION NO: 100 . Perform the system restore process from the recovery partition. Check for file fragmentation. CPU tua lTe A technician is troubleshooting an issue on a desktop PC and has reduced the system to its essential components but cannot get the system to boot.actualtests. Install a new wireless network card. D. Which of the following is the BEST step to take to resolve this issue? A. The power supply is faulty. C." . Which of the following is MOST likely the issue? A. B. Answer: D QUESTION NO: 99 A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Answer: B Answer: B QUESTION NO: 101 A computer has received a custom update from the Windows Update website. B. D.co m .

B. Which of the following is the BEST method for correcting this driver problem? sts .CompTIA 220-702: Practice Exam D. The video adapter driver is corrupted. The inverter is malfunctioning. C. D. Where could the technician check to see if the wireless adapter is being recognized by the computer? A. The VGA driver is being used. Which of the following BEST describes the problem with the laptop? A. Use driver rollback C. Use Last Known Good Configuration B.actualtests. Device Manager D. Any Time. Event Manager Answer: C QUESTION NO: 103 Answer: B QUESTION NO: 104 A laptop exhibits no visible video. it is discovered that very faint image can be seen only from an angle to the screen. "Pass Any Exam. The laptop battery is not fully charged. There were no warning signs or malfunctions before the failure".com Ac tua A. Answer: A QUESTION NO: 102 A laptop ticket description reads "When the computer was turned on.www. Rerun Windows update to see if a security patch was not updated.co m 32 . wireless no longer worked. Internet Options B. Uninstall and reinstall the same updated driver lTe After installing an updated driver in Windows XP and rebooting the PC." . Reseat the hardware D. System Configuration Utility C. the technician notices that the computer is acting erratically and suspects that the update is the cause. Upon inspection.

resulting in the OS receiving improper data signals for the wireless signal. The card is installed properly. Which of the following can be done to improve performance? A. Answer: B QUESTION NO: 106 Answer: B QUESTION NO: 107 A laptop has recently had a mini-PCI wireless card installed. but the internal antenna connectors were not connected. Convert the file system from NTFS to FAT32. The printer does not support postscript. The card installed is not compatible with the laptop and should be removed.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 105 A user states their computer has noticeably slow performance. C.com Ac tua lTe A. The application is not compatible with the printer. sts A customer states that their laser printer printouts are appearing with random characters. D. The user installed the card upside-down. but the wireless card is disabled in the BIOS menu of the laptop. The printer is not in graphics mode. The card is installed properly." . D. D. A new print driver has been installed to optimize graphic output. A new toner cartridge was installed incorrectly.www. B. but has difficulty getting a strong signal on any nearby wireless network. C. Reboot the PC and run in Safe Mode. Which of the following is the MOST probable cause? A. The PC is used to transfer data on a regular basis. B. Which of the following is the MOST likely cause of the problem? . Any Time.actualtests. B. Run Disk Defragmenter.co m 33 . Reinstall the operating system. Answer: B "Pass Any Exam. C.

C.0 extension cables. The technician has confirmed that it is a hardware issue.0 devices are running at USB 1.0 firmware update on the motherboard. Which of the following will MOST likely provide USB 2. The devices run at USB 2. The LCD inverter C.com 34 Ac A user reports that their system is giving a message stating that their USB 2. Replace USB 1. Printing Defaults on Advanced tab D.1 speed without an external USB hub.0 functionality? tua QUESTION NO: 110 lTe Answer: C sts A.co m Which of the following buttons in the printer properties window should be used to implement printer driver changes? . B. Any Time. Ohm meter "Pass Any Exam.www. D. Answer: C QUESTION NO: 111 Which of the following is the BEST tool to troubleshoot a DB-9 port? A. Configure Port on Ports tab C. Install a USB 2. Install an IEEE 1394 compliant expansion card. The video adapter Answer: B QUESTION NO: 109 A. Printing Preferences on General tab B. The LCD panel D.0 hub." .CompTIA 220-702: Practice Exam QUESTION NO: 108 A laptop is received for repair indicating that the screen is very dim. The display harness B.actualtests.1 extension cables with USB 2. Which of the following parts should be replaced FIRST? A. Print Processor on Advanced tab . Install an external USB 2.0 when tested on the technician's PC.

Surge suppressor B. Currently. Which of the following steps should the technician take FIRST? A. Remove the main battery. Oscilloscope D.CompTIA 220-702: Practice Exam B. Anti-static wrist strap C. C. tua lTe A laptop running Windows XP needs the RAM upgraded to 1GB. Install an additional SODIMM slot using the pads on the motherboard. D. Remove the RTC battery. Which of the following should the technician do to upgrade the memory? sts .actualtests. B." . Which of the following tools would have prevented damage to the RAM during the repair? A. "Pass Any Exam. Remove the memory heat sink.www. the technician finds that the RAM has started to report errors that were not present before. Change the virtual memory settings to increase the RAM size. Replace the two 256MB SODIMMs with two 512MB SODIMMs. Use a USB flash drive to increase the installed memory. Loopback plug Answer: D QUESTION NO: 112 After rushing through a repair of a computer with a failed CPU. Screw driver C.com 35 Ac A. Anti-static wrist strap Answer: D QUESTION NO: 113 Answer: B QUESTION NO: 114 A technician is upgrading memory on a laptop.co m . Any Time. B. C. the laptop has two 256MB SODIMMs installed and the laptop only has two SODIMM slots on the motherboard. UPS D. D. Remove the hard drive.

sts A technician has installed an 802. Which of the following steps should the technician take NEXT? A. C. Replace the USB controller. Which of the following will correct this problem? . now it will not allow the user to remote desktop or browse the Internet. Change the DIP switches. Replace the motherboard. Windows XP does not support VPN features.com Ac tua lTe A. Change the IRQ. C. B. The ticket explained that the Internet was working until the VPN connection was established. D. Check the PS/2 connector. After the keyboard was replaced with a known good one. Update the NIC firmware. B. D. the technician finds that the keyboard still is not functioning. Update the WEP keys. The user is not using the correct Ethernet cable. Any Time.co m 36 . D. Answer: B QUESTION NO: 116 Answer: A QUESTION NO: 117 A laptop has a non-functioning keyboard. C. B.11n adapter card on a PC and noticed that the adapter is not performing at the expected speed." .www. Answer: B "Pass Any Exam. Check all connections. Which of the following would cause these network issues? A.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 115 A technician receives a ticket about VPN issues on a Windows XP PC. Windows XP firewall is corrupt and not working correctly. Windows XP firewall is turned on and not configured correctly.actualtests.

actualtests.com Ac tua lTe A. DNS server name D. Any Time. Check the link light on the back of the network card. Verify that the proper exception is checked in Windows Firewall. Verify that the DNS Client service is running in the Services snap-in. Which of following is the BEST step for the technician to take when troubleshooting the problem? "Pass Any Exam. Printer description sts .co Multiple users reported that they are no longer able to print to a network printer. MSCONFIG C. gpedit msc B. All other users on the network are able to connect to Remote Desktop connections. fsutil Answer: C QUESTION NO: 121 A technician has a laptop that will not power on. Which of the following has MOST likely changed to create this problem? m QUESTION NO: 119 37 . D. IP address C. C." . Answer: A Answer: B QUESTION NO: 120 Which of the following commands would launch the Windows utility that stops the print spooler? A. services.www. Which of the following steps should the technician take FIRST? A.msc D. B. The user is able to connect to websites and network shares. MAC address B.CompTIA 220-702: Practice Exam QUESTION NO: 118 A Windows XP SP2 user is unable to connect to any Remote Desktop connections. Install the latest updates to the network card drivers.

C. Services B. Remove the battery and boot only with the adapter.www.CompTIA 220-702: Practice Exam A. D. Replace the power adapter. Any Time. Add or Remove Programs D. Device Manager lTe Which of the following utilities will allow a technician to stop the DHCP client? sts . B.actualtests. D. Run the Disk Defragmenter on the drive. Data Sources (ODBC) C." . Services B. Check the output voltages with a POST card. System Configuration Utility D. Answer: A "Pass Any Exam. Answer: C QUESTION NO: 122 An uninstalled program is still attempting to load when Windows starts. Set the archive bit on all of the user's files. Delete all of the user's files except the most recent. C.co m 38 . Which of the following is the FIRST action the technician should take to optimize space on the drive? A.com Ac tua A. B. Which of the following options can the technician suggest to stop this unwanted program from loading? A. Check the output voltages of the adapter with a CAT5 cable tester. Add or Remove Programs C. System File Checker Answer: C QUESTION NO: 123 Answer: A QUESTION NO: 124 A technician determines that a user's hard drive is nearly full. Turn on Disk Compression on the drive.

Run an antivirus program.actualtests. AC power cord sts . Remove any recently added hardware. /bootlogo /noguiboot C.CompTIA 220-702: Practice Exam QUESTION NO: 125 A user is reporting their mouse is moving when the user is not moving it.co A laptop user states that they need to move and apply pressure to the DC power adapter connector to make the 'battery charge' LED come on.www. C. B. Battery charge LED C. D. /noguiboot B. Which of the following components is the issue? m 39 ." . and the computer is running slower than normal. Motherboard power connector B. Replace the faulty mouse.ini switches will allow a technician to install a non-default Windows splash screen? A. Runchkdsk. Laptop's battery D. Any Time. /bootlogo D.com Ac QUESTION NO: 127 tua Answer: A lTe A. /noguiboot /bootlogo Answer: B QUESTION NO: 128 "Pass Any Exam. Answer: B QUESTION NO: 126 Which of the following boot. Which of the following is the FIRST action a technician should take? A.

CompTIA 220-702: Practice Exam A customer is having issues printing to a network printer every morning. Some of the other users are experiencing the same issue. Which of the following should the technician do NEXT? A. Power cycle the printer. B. Reboot the users' computers. C. Assign a valid static IP configuration. D. Clear the printer queue on each system. Answer: C

QUESTION NO: 129 A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall? A. 23 B. 443 C. 8080 D. 3389 Answer: D

QUESTION NO: 130

A. 6V B. 9V C. 12V D. 24V Answer: C

QUESTION NO: 131 A technician is installing Windows XP on a computer to manage larger than 4GB files. Which of the following file system formats is required for this computer? A. NTFS B. FAT

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is testing a power supply for correct output voltages at the HDD power connector. Which of the following voltages should the technician expect for a correctly working power supply?

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CompTIA 220-702: Practice Exam C. CDFS D. FAT32 Answer: A

QUESTION NO: 132 In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security? A. A public place where guests are free to access the wireless network. B. A small office where a defined number of specific wireless devices are used. C. A meeting room where various company users will access the wireless network during meetings. D. An office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering. Answer: B

QUESTION NO: 133

Answer: D

QUESTION NO: 134 Which of the following is the BEST solution for repairing a hard drive that results in the 'Missing Operating System' display upon booting? A. Use recovery console and thebootcfg /rebuild command. B. Use recovery console and thefixmbr command. C. Use recovery console and thechkdsk command. D. Use recovery console and thefixboot command. "Pass Any Exam. Any Time." - www.actualtests.com 41

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A. Perform anipconfig /flushdns. B. Plug into a different RJ-11 wall jack. C. Perform anipconfig /all. D. Perform anipconfig /renew.

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A computer was recently moved in an office area. The computer is using DHCP and the CAT5 cable is properly connected into a different network jack. The network jack does not have network functionality. Which of the following is the BEST way to resolve this issue?

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CompTIA 220-702: Practice Exam Answer: B

QUESTION NO: 135 Bluescreen crash displays during boot up and has a message 'STOP: 0xC0000135 {Unable to Locate a Component}'. Which of the following BEST describes the problem? A. Corrupted system registry hive B. Corrupted system files C. Corrupted master boot record (MBR) D. Corrupted NTLDR file Answer: B

QUESTION NO: 136

Which of the following command line utilities can be used to display and change file permissions? A. label B. verify C. attrib D. recover Answer: C

QUESTION NO: 137 The xcopy utility is used to:

A. copy files and directory trees. B. save the current directory thenchange it. C. compare the contents of two floppy disks. D. recover information for an unreadable disk. Answer: A

QUESTION NO: 138 An end user who manages payroll files has unexpectedly left the company; however, all of the payroll files are encrypted. How can these files be accessed?

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The files must be decrypted using a saved copy of the user's public key. Diskcomp Answer: B Answer: C QUESTION NO: 141 After receiving a message at startup stating that 'One or more services failed to load at startup'. The local administrator can grant permission to the files. An EFS recovery agent must decrypt the files. System Information C. Antivirus B. Compress B.CompTIA 220-702: Practice Exam A.actualtests. B. Answer: A QUESTION NO: 139 Which of the following utilities optimizes a hard disk by rearranging the files stored on it? A.co m 43 . Pop-up blocker lTe A user is reporting that they are getting pop-ups while they are not actively browsing the Internet. Dr. C. Which of the following would BEST resolve this issue? sts QUESTION NO: 140 . which of the following Windows utilities would a technician use to diagnose the issue? A." . Firewall C. Scandisk D. The operating system must be reinstalled and the files can be accessed by the administrator. Disk Defragmenter C.www. Event Viewer B. Any Time. Watson Answer: A "Pass Any Exam. Check Disk D.com Ac tua A. Anti-spyware D. D.

Boot into safe mode.www. the OS has been corrupted. replace rollers and brushes. Reimage the computer. B.CompTIA 220-702: Practice Exam QUESTION NO: 142 Which of the following CPUs would fit into an AM2 socket? A.com Ac A technician finishes installing a new application on a PC and reboots. Celeron B. reinstall or update driver. Which of the following is the MOST likely cause and solution for this issue? A. B. clean drum surface). Now the system locks up and will not finish loading Windows. uninstall the new application and reboot. Which of the following should the technician do to resolve this issue? tua lTe sts . Core Duo D. Athlon C. Answer: D QUESTION NO: 145 The reason for using an anti-static wrist strap and mat is to prevent: "Pass Any Exam. Bad fuser. Faulty driver. Any Time. C." . D. Itanium Answer: B QUESTION NO: 143 A user states that the laser printer is leaving a black line on all pages being printed.actualtests. Boot into safe mode and usingregedit remove all entries related to the newly installed software.co m 44 . Excess toner on drum. perform maintenance (e.g. C. place service call to printer manufacturer. Power the PC off and then back on until Windows loads. D. Answer: C QUESTION NO: 144 A. Deteriorating rollers and worn brushes.

Loopback Plug B. Task Manager D. and repair hardware drivers and settings? sts . Which of the following would be used to end the unresponsive program? A.actualtests. update." . electrocution from computer components. Any Time.com Ac A. Answer: C QUESTION NO: 146 Which of the following tools is BEST used to measure voltage and amperage from a power source? A. injuries from improper posture while repairing a computer. C. Computer Management "Pass Any Exam. the computer from possibly slipping off the work area.www. B. Power Supply Tester D. System Monitor D. MSCONFIG C. Multimeter C. damage to computer components from ESD.co m 45 . Extension Magnet Answer: B QUESTION NO: 147 Answer: B QUESTION NO: 148 A program has stopped responding on a user's computer. System Restore tua lTe Which of the following tools could be used to view. Task Manager B. Device Manager C. D. disable. REGEDIT B.CompTIA 220-702: Practice Exam A.

it creates a wireless hot spot. sts The only Internet service available for a customer is dial-up. USB adapter with 802. ping -t C. B. ipconfig /all B. Have the laptop's users dial-up each time they need the Internet.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 149 A customer needs to be able to access the Internet while traveling.11n capabilities for maximum speeds. ping -a D. Connect to the wireless router. C. Answer: A QUESTION NO: 150 Answer: C QUESTION NO: 151 A customer states that their Internet connection is extremely slow. The technician suspects a failing NIC. They have a home wireless router. How can a technician allow the users of the laptops to access the Internet simultaneously? . D. A Bluetooth card to attach to multiple networks. D.actualtests. B. Which of the following command line tools would verify this? A. a desktop and two laptops. EnableWiFi so the user can connect to any open network. C.com 46 Ac tua lTe A.co m . Update the firmware on the router to allow for integration with dial-up. Any Time. Which of the following could the technician recommend to the customer? A." . Setup Internet connection sharing through the desktop and the wireless router.www. netsh winsock reset Answer: B QUESTION NO: 152 "Pass Any Exam. Cellular service with an adapter for the customer's laptop.

ntdetect. bootsect.sys.exe. Regional and Language Options applet in Control Panel D. The motherboard is old and needs to be replaced. Command line and run: time /t C. xcopy C. bootmgr.CompTIA 220-702: Practice Exam Which of the following will repair file structures and recover missing data? A. The fan is clogged with dust.sys C. chkdsk /r B.co m 47 . bootmgr. D. bootmgr.com Ac tua lTe QUESTION NO: 154 sts Answer: C .exe.exe.sys D. defrag Answer: A QUESTION NO: 153 A customer states that their clock is now in 24-hour format. Where should the technician go to correct this? A. io. io. C. Which of the following is the MOST likely reason why the customer's laptop is overheating? A. copy /a D. The laptop case is not as airtight as it needs to be. B. "Pass Any Exam. The processor is old and needs to be replaced. winresume.exe.exe.exe." . ntoskrnl.exe B. Any Time.actualtests.exe Answer: A QUESTION NO: 155 A customer's laptop is overheating. win. Date and Time applet in Control Panel Which of the following files have replaced NTLDR in the Windows Vista startup process? A.dos.www. io. winload. System applet in Control Panel B.

The computer already hastwo hard disk drives installed and loads the OS from one of them. The computer has no other drives present.D "Pass Any Exam. Answer: B.www.actualtests. Secondary IDE controller D. B." . The client's secured files will be accessible. A technician logs in as the administrator and clears the client's password. The client's secured files will be inaccessible. C. the technician should configure the second hard disk drive as: A. Master IDE controller B. Slave IDE controller C. Any Time. Which of the following will occur? (Select TWO). The technician should add the two hard disk drives on which of the following? . slave.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 156 When adding a second hard disk drive on the first IDE controller. The client will be able to login. The client will have to type in a new password. Primary IDE controller lTe sts A technician is adding two hard disk drives to a computer to provide more storage. Answer: A QUESTION NO: 157 Answer: C QUESTION NO: 158 A client uses EFS and forgot their password. D.co m 48 . C. secondary. A.com Ac tua A. The technician will have to reset the client's account. master. B. E. primary. D.

The cartridge carriage path is obstructed.0 Answer: A QUESTION NO: 160 A user reports they cannot print from their inkjet printer and the error light is blinking. Upon inspection there is no paper jam. Answer: A QUESTION NO: 162 A user states that when they click on their name on the Welcome Screen. Feed rollers are dirty. Feed roller gear is broken.com 49 Ac A customer states that they cannot print from their laser printer. Fuser has overheated." .www. Incorrect paper type has been loaded. IEEE 1394 B. B. A technician sees no signs of a paper jam. D. Any Time. Toner cartridge needs to be replaced.actualtests. The user states that no odd sounds were heard. Which of the following is the MOST likely cause? A.CompTIA 220-702: Practice Exam QUESTION NO: 159 A technician needs to transfer data to an external hard drive that is 10/100 network capable. the screen displays 'Loading personal settings' and then goes back to the Welcome Screen.co m . D.1 C. USB 2. C. B. Which of the following "Pass Any Exam. Which of the following is the MOST likely cause? tua lTe sts . The only indication is a clicking sound when the user tries to print. The printer cartridge is low on color ink. Broadband D. A feed roller gear is broken. C. The printer displays a 'Paper Jam' error. Answer: A QUESTION NO: 161 A. Which of the following has the FASTEST transfer rate? A. USB 1.

The technician checks the network settings and finds the below results: IP address: 10. While testing to ensure proper installation.DAT file is missing or corrupt from the user's profile.0Default gateway: 10. D. D. Which of the following tools would be used to help determine the cause of problem? "Pass Any Exam. Display resolution Answer: C QUESTION NO: 164 A. LogonType is set to 0 in registry. B.237.8.107Subnet mask: 255. Answer: A QUESTION NO: 165 A user is having a problem sending email.actualtests.1DNS server: 10." . NTUSER. B. DHCP server is assigned the wrong IP address. Speaker volume C. DNS server is on the wrong subnet.255.18. C.INI file is missing or corrupted. Microphone connection D. but not receiving. Any Time. System resources B.236. This problem started when a router was replaced.co m 50 . the software is not displaying any text as the technician speaks into the microphone.255. Answer: B QUESTION NO: 163 A technician finished installing new speech recognition software on a PC. Subnet mask is wrong. C.com Ac A user reports they are unable to connect to the Internet. WIN.2 Which of the following is the reason why the user is unable to connect? tua lTe sts . Which of the following should the technician check FIRST? A. WINLOGON.CompTIA 220-702: Practice Exam could be the issue? A.236.EXE is missing or corrupt.www.5. Default gateway is on the wrong subnet.

Which of the following Windows utilities should be used to confirm hard disk issues? sts . dir C. format tua lTe A user states while saving files on the hard disk some of the data is inaccessible. diskpart D. Creator Owner B.co m 51 . Cable tester C. Port scanner B." . Administrators "Pass Any Exam. Everyone C. IPCONFIG D. NETSTAT Answer: A QUESTION NO: 166 A computer is running very slow. chkdsk B. Power Users D.actualtests. The technician suspects a hard disk problem.CompTIA 220-702: Practice Exam A.www.com Ac A. ntbackup D. Which of the following tools would the technician use to help optimize the file system? A. tracert C. defrag B. Any Time. format Answer: A QUESTION NO: 167 Answer: A QUESTION NO: 168 Which of the following groups has access to a newly created NTFS folder by default? A.

co The image on a user's monitor is shaking without any input from the user.com 52 Ac tua lTe A. Pin grid array processor B. Socket to slot adapter D.www. There is an analog to digital to analog conversion problem. D. Slot 2 processor C. The cables are damaged or not seated.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 169 In which of the following Control Panel applets is the system font controlled? A. There is RF interference from a radio source nearby. Any Time. Fonts Answer: C QUESTION NO: 170 Answer: D QUESTION NO: 171 A technician is replacing a processor that is attached parallel to the motherboard. Which of the following commands will test the network connectivity status of the printer? "Pass Any Exam. Display Properties D. Which of the following is the MOST likely cause? m . There is a digital to analog to digital conversion issue.actualtests. B. Printers and Faxes C." . C. Slot 1 processor Answer: A QUESTION NO: 172 Multiple users have reported not being able to print to a network printer. sts . Regional and Language Options B. Which of the following processor types is needed? A.

Any Time. B.actualtests. Which of the following would quickly provide more information? sts . Pliers Answer: C QUESTION NO: 174 Answer: A QUESTION NO: 175 A client reports that they cannot connect to the Internet. The ipconfig command reveals the below information: IP Address192.www.0 subnet as valid.15Subnet Mask255. tua lTe A technician is unfamiliar with terms in a dialog box. "Pass Any Exam. Windows does not recognize the 192. The subnet mask is improperly configured. C.1. Pocket knife C. C.255.1. Press F1 and search for the term. ping D. netstat C.com 53 Ac A. The default gateway is not in the same subnet.0Default Gateway192. Use Microsoft knowledge base to search for the term. Alternate click and select "What'sThis?" B.168.2.255. Alternate click and select "More information" D. The IP address is not a private address.CompTIA 220-702: Practice Exam A. Toner probe B.1 Which of the following is the MOST likely cause of the problem? A. Crimper D. rsync B.168.168. ipconfig Answer: C QUESTION NO: 173 A technician is running an Ethernet cable for a customer with custom cable lengths." . D. When making the ends of the cable which of the following tools is the MOST appropriate? A.co m .

E QUESTION NO: 179 "Pass Any Exam.actualtests. Formatter PCB D. The run command is not displayed by default on the start menu. B.com Ac tua lTe sts .Which of the following is the reason the user cannot see the run command? A.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 176 After upgrading to Windows Vista. D. Laser scanner C. The user must be an administrator to have access to the run command. Disk Defragmenter Answer: C QUESTION NO: 178 A user reports that a printer has started producing a repetitive image defect on all printouts. System Configuration Utility B. Pickup rollers E." . C. Vista has replaced the run command with the Power Shell. Toner cartridge B.co m 54 . Removable Storage MMC C. Fuser Answer: A. CheckDisk D. The Vista run command is not installed by default during an upgrade. A.www. Which of the following are the MOST likely causes of the problem? (Select TWO). a client states that the run command no longer appears on the Start menu. Answer: D QUESTION NO: 177 Which of the following tools can be used to diagnose and repair hard drive problems? A. Any Time.

msc D.www. tasklist "Pass Any Exam. secedit /refreshpolicy B.CompTIA 220-702: Practice Exam Which of the following conditions will cause Windows Autochk to be set? (Select THREE). B. A. E.actualtests. gpupdate /force C. Answer: D A. Chkdsk cannot gain exclusive use of the volume selected. Which of the following commands should the technician use? tua QUESTION NO: 181 lTe sts . B. D. Check if the drive is NTFS. The system halted during the last boot from a faulty driver. C.co m 55 . Check if the drive is over 1GB. Any Time. D. The hard drive has received a SMART error.com Ac A technician wants group policy changes on a Windows 2000 computer to immediately update. Windows detects a virus tampering with boot files. Which of the following is the BEST choice to check? A.D. Check if the drive is a dynamic disk. A volume is flagged as dirty. F. C. Answer: A.msc Answer: A QUESTION NO: 182 Which of the following commands shows Hotfixes installed on a Windows XP computer? A. Check if the drive is active. gpedit. rsop.E QUESTION NO: 180 A user connects a USB drive to a Windows XP computer but cannot see the drive in My Computer." . Chkdsk is run on the boot volume.

install spam filter D.www. Restore the computer to a previous point. Answer: B "Pass Any Exam. Virus D. Trojan Horse lTe A user reports their computer has slowed down dramatically. several other windows within the browser appear. Spam. Boot to Safe Mode and enable Boot Logging. Boot to the Last Known Good Configuration.co m 56 .CompTIA 220-702: Practice Exam B." . Disable System Restore. Spyware C.com Ac tua A. Updated antivirus program reports show no inherent issues. Which of the following BEST describes the symptom and corresponding fix? A. B. systeminfo C.actualtests. install antivirus program B. Trojan horses. chkdsk D. turn on the pop-up blocker C. Pop-ups. Which of the following is the MOST likely cause? sts QUESTION NO: 184 . D. Any Time. Worm B. Which of the following is a recommended action to take? A. Worms. msinfo32 Answer: B QUESTION NO: 183 A user reports that when accessing a website. install antivirus program Answer: B Answer: B QUESTION NO: 185 A computer is thought to be infected with a virus. C.

There is less than 10MB of space available for the dynamic disk database.www. Computers with a single drive do not support dynamic disks. The user is able to restart the application immediately. Replicator D." . STOP error D. Illegal contact C. Which of the following describes the type of error the user experienced? A. C. but eliminated in Windows Vista? m 57 . Any Time. Which of the following is the MOST likely cause for this problem? A.CompTIA 220-702: Practice Exam QUESTION NO: 186 A user is running an application when an error occurs. Answer: D QUESTION NO: 189 "Pass Any Exam. BATCH error B. Guests B. Illegal operation Answer: D QUESTION NO: 187 Answer: D QUESTION NO: 188 A technician is having problems converting a basic disk to a dynamic disk on a laptop. The technician right clicks the disk in Disk Management and does not see the option to convert to dynamic disk.com Ac tua lTe A. Power Users sts .actualtests. D.co Which of the following built-in groups was present in Windows XP. B. The disk must first be converted to a simple volume disk. Backup Operators C. The disk has already been converted to a dynamic disk.

start C. Answer: D Which of the following would BEST prevent the spread of worms to other computers? A. Reload the print spooler service. Check for error messages. B.www. D. format D. C. Any Time. diskcomp B. Enable antivirus email functions. Which of the following should the technician do to troubleshoot this problem? A.CompTIA 220-702: Practice Exam Which of the following commands would be used to prepare a new storage device for use? A." .co m 58 . Check printer queues. D. Which of the following is the MOST likely cause of the pop-ups? A. Answer: C QUESTION NO: 192 A printer is printing unexpected characters. C. Spyware has infected the workstation. The antivirus software is not functioning properly. C. ftype Answer: C QUESTION NO: 190 A user notices that a lot of Internet browser windows displaying advertisements are popping up when logging on to the network. "Pass Any Exam. Add all contacts to an address book. The hard drive is fragmented. Reload the driver. Enable email auto-preview functions. B. B.com Ac tua lTe QUESTION NO: 191 sts .actualtests. Only connect to the Internet when necessary. The mouse is not functioning properly. D.

Install a faster speed processor so the machine does not generate as much heat. lTe sts A customer states they have a home network and when they connect to a wireless access point. Which of the following would BEST get the customer connectivity? . Any Time. Virus in the system B. Spyware is affecting the system D. Reboot the access point to allow connectivity. Stop background processes in the machine causing the processor to work harder." . C.actualtests. Incorrect time zone configured C. Assign a static address to the wireless card. even after it is updated by using time synchronization. They also mention the fan is constantly running. Install larger fans and a larger heat sink due to the processor being overheated. Answer: C QUESTION NO: 194 Answer: C QUESTION NO: 195 The customer states the clock is frequently wrong and loses time on the workstation. they get a message of 'limited or no connectivity'.www. Clean out the heat sink and fans of dust to ensure proper air circulation. C.co m 59 . Which of the following is the MOST likely reason this could happen? A. Enable the access point to distribute static addresses. D.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 193 A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up. B. Which of the following would be the BEST course of action to correct the issue? A.com Ac tua A. Bad CMOS Battery Answer: D "Pass Any Exam. D. Assign a dynamic address to the wireless card. B.

MSCONFIG utility C. Which of the following administrative areas will show what service failed? m QUESTION NO: 197 . Which of the following should be scheduled to accomplish this? "Pass Any Exam. System Clean-up D. Msconfig Answer: D QUESTION NO: 199 A technician wants to schedule a task to be sure a machine is optimized on a regular basis. Defrag B. The technician tries to connect to an access point.com 60 Ac tua lTe A. a message appears stating a service failed to start." . Answer: B Answer: D QUESTION NO: 198 A customer states that their machine takes a long time to start up. The access points cannot accept any more connections. The access points are out of range. Any Time.actualtests. 802. Registry utility B. 802. Which of the following utilities allows the startup file to be modified? A. Control Panel D.CompTIA 220-702: Practice Exam QUESTION NO: 196 A technician installs a new 802.11n is not supported on the network. B. Control Panel C.co During the startup of a Windows XP Professional workstation.11n access points are not available.www. Which of the following is the BEST explanation to why none of the access points are listed? A. D. Event Viewer sts . but sees no available access points in the Wireless Configuration Manager.11n network adaptor for a desktop computer. C.

Any Time. B. Disk Cleanup Answer: A QUESTION NO: 200 A company uses an application that creates temp files that need to be backed up on a daily basis. C. Answer: A QUESTION NO: 202 A user reports that when they print a document. Replace the fuser. Replace the pickup rollers. B. Answer: B QUESTION NO: 201 A technician needs to modify the BIOS settings of a PC. Contact the OEM and ask them to clear the password. B. System Restore C. Which of the following actions should be taken to fix the issue? A.co m . C. D. How can the technician accomplish this task? A. Which of the following is the MOST likely reason? A." . D. the toner on the page sometimes rubs off and does not stick to the page. In checking the backup catalog. the BIOS setup password is unknown to all current employees. NTBACKUP is not running under the correct credentials. "Pass Any Exam. Replace the registration rollers. however. the /T switch must be used.com 61 Ac tua lTe sts . C.www. Use a third party utility to reset the password. A test restore fails to restore the temp files. Indexing Services D. it is discovered the temp files are not being backed up.CompTIA 220-702: Practice Exam A. To backup temp files. The NTBACKUP utility cannot backup temp files. NTBACKUP does not backup temp files by default. Replace the paper tray. Disconnect the power supply to the motherboard. Defragmenter B.actualtests. D. Set the motherboard configuration jumper to clear the password.

Any Time. and then click 'Reset Web Settings'.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 203 A customer is having trouble accessing a particular website." . 10 meters (32 feet) C.www. Shut down the computer and wait for five minutes. QUESTION NO: 204 QUESTION NO: 205 Which of the following cable types is required at minimum. C. 1 meter (3 feet) B. and then check 'Move system caret with focus/ selection changes'.co m Answer: B 62 . CAT3 B. click theAdvanced tab. Which of the following steps should the technician take in the troubleshooting process? A. In the Internet Options applet. D. and then click 'Clear SSL State'. click the Content tab. Which of the following is the maximum distance for CAT5 UTP cabling? . In the Internet Options applet. CAT1 D. 1000 meters (3281 feet) lTe sts A customer asks a technician to setup a SOHO network at their home. They would like to run cabling from the area where their Internet connection terminates to another room.actualtests. click the Programs tab.com Ac Answer: C tua A. CAT5e C. The technician notices that it is a secured website. B. In the Internet Options applet. CAT5 Answer: B "Pass Any Exam. 100 meters (328 feet) D. to support a 10/100/1000BaseT SOHO LAN? A.

C. C. D.www.CompTIA 220-702: Practice Exam QUESTION NO: 206 A computer has an IP address of 169.0. The computer is not communicating correctly with the DHCP server.com 63 Ac tua lTe sts A. Answer: A QUESTION NO: 209 Which of the following BEST optimizes hard disk drive performance? A." .actualtests. B.co m Which of the following is a Windows XP Professional default Group account? . Defrag C. Which of the following is the MOST likely cause of the network problems? A. Replicator Users C. ConfigureScanDisk to run at startup.0. D. Disable the computer's memory check in BIOS. Network Backup Operators . Answer: C QUESTION NO: 207 Answer: B QUESTION NO: 208 Which of the following below would BEST optimize Windows XP startup? A. Any Time. Disk Cleanup Wizard D. The computer has a virus and should be quarantined immediately. B.255. Remove any unnecessary applications that start with Windows. The network card is configured at half-duplex.254.0. Domain Users D. Diskpart B. Delete unnecessary visual options "Pass Any Exam. Remove device drivers for unused peripherals. DomainAdmins B. The network card is faulty and should be replaced.157 and a subnet mask of 255.

/LASTKNOWNGOOD Answer: B QUESTION NO: 213 "Pass Any Exam. 'IRQL_NOT_LESS_OR_EQUAL'. The local anti-virus software caused a partial installation of the updated files. Any Time.co m . The stop message begins with. The user does not know which updates installed. The user selected one or more updates incompatible with the operating system. /MAXMEM= C. Windows Update raised the security level of the PC causing a conflict with an application. System file versions are now mismatched. D. Windows Update installed an incompatible device driver. B. C. Which of the following is MOST likely cause of the problem? . Fragmented file system D. lTe sts A user reports the computer displays a blue screen after running Windows Update. MBR corruption C.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 210 A customer's system boots with a black screen giving the error message 'Error Loading Operating System Which of the following is the MOST likely cause of this problem? A." . Spam B.www. Spyware Answer: B QUESTION NO: 211 Answer: A QUESTION NO: 212 Which of the following boot options is used to troubleshoot physical memory issues? A.com 64 Ac tua A. /FIXMEM B. /3GB D.actualtests.

chkdsk c: /i C.com Ac tua A technician converted all hard disk drives from FAT to the NTFS file structure. The user must configure the settings. Answer: A QUESTION NO: 216 A user would like to have a roaming profile configured. chkdsk c: /c D. D. Convert Answer: C QUESTION NO: 215 A. The users are now getting the error 'System Restore not found'. Regedit B. Any Time. Which of the following is the BEST method to improve search time for all text files? A. Which of the following commands would the technician use? A.www. The technician wants to locate bad sectors and recover readable information. C. B. Which of the following is causing the issue? lTe sts .CompTIA 220-702: Practice Exam A workstation is not booting correctly. chkdsk c: /r Answer: D QUESTION NO: 214 A technician is working on a Windows Vista workstation.actualtests. After file structure conversion System Restore must be activated. A. When changing file structures System Restore is one of three Windows features that need to be reinstalled from the original setup disk. Which of the following is necessary when setting up a roaming profile? (Select TWO)." . Recover C. "Pass Any Exam.co m 65 . When converting file structures. chkdsk c: /f B. System Restore can only be installed from the original setup disk. Indexing D. System Restore must be reinstalled.

The new antivirus product successfully detected the viruses on the computer but was unable to remove them.D QUESTION NO: 217 A user reports that their computer has been running very slow and displaying pop-up windows since they installed a new antivirus program. D. The antivirus was from a third-party vendor. Power Supply D. C.www. The user must have an IP address on their client.com Ac A technician is troubleshooting a parity check error message and they believe that this is attributed to faulty RAM. Answer: C. The installed antivirus was actually malware and has infected the user's computer. Which of the following components may also be at fault? tua lTe sts . Answer: A QUESTION NO: 218 A. The user must be on a domain. E. B.actualtests." . Which of the following is the MOST likely cause of the problems? A. The technician learns that the antivirus program was purchased from a popup window which appeared while the user was surfing the Internet and informed the user their computer was infected with several hundred virus variants. Hard Drive Answer: C QUESTION NO: 219 Which of the following steps enables offline files in Windows 2000 and Windows XP? "Pass Any Exam. Windows built-in antivirus program will optimize the speed in the system. C. Roaming profile must to be stored on every client. D. The computer does not meet the minimum system requirements in order to run the antivirus application without problems.co m 66 . Any Time. USB Controller C. Roaming profile has to be stored on a network server. South Bridge B.CompTIA 220-702: Practice Exam B.

D. the system still boots to the hard drive. Windows Explorer>Tools>Folder Options>Offline Files D. At POST. B. It creates snapshots of open files for backup. C. Windows Explorer>Tools>Synchronize>Setup Answer: C QUESTION NO: 220 Which of the following is a benefit of the Volume Shadow Copy Service? A.msc>Select UAC>Set startup type to disabled B. How can the technician make the PC boot to the floppy disk? A. Control Panel>User Accounts>Turn User Account Control off D. Hit F6 during boot up. Raise the floppy disk in the boot order. Enable 'Legacy Boot'.com Ac tua lTe sts QUESTION NO: 221 . MCSONFIG>Tools>Disable UAC E.CompTIA 220-702: Practice Exam A.INI>Rem UAC C. Answer: C Which of the following methods can be used to disable UAC? (Select TWO). select removable storage as the boot source. "Pass Any Exam. It adds a layer of security to the file system.www.actualtests. It increases performance of the file system. Access the system BIOS. hit escape to force a boot up to floppy disk. Start>Programs>Startup>delete UAC Answer: C. C. Control Panel>Administrative Tools>Component Services C.D QUESTION NO: 222 A technician needs to boot to a floppy disk to update the firmware of a hard drive. MSCONFIG>WIN. With the bootable floppy disk inserted. Control Panel>Administrative Tools>Computer Management B." . It prevents the user from accidentally deleting data files. Any Time. D. A.co m 67 . Access the system BIOS. Services. B.

Modify Answer: B QUESTION NO: 224 Answer: D. Enable dynamic addressing. D. Keyboard is not plugged in. LCD is not plugged in. Answer: B QUESTION NO: 226 "Pass Any Exam. RAM is faulty. CPU is not locked into the socket.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 223 Which of the following is a share permission? A. E. B.E QUESTION NO: 225 A technician is replacing a motherboard in a laptop. Enable MAC filtering.www. Expand the signal strength. Write & Execute B. B.actualtests.com Ac tua lTe A. After completing the install. the laptop shuts down after a few seconds of being on. Disable SSID broadcast. m 68 . Which of the following is the causing the laptop to shutdown? A.co Which of this following is best practice when securing a WiFi Network? (Select TWO). Use WEP encryption. Any Time. C. Read & Write D. C." . sts . Change C. D.

Answer: C QUESTION NO: 227 A customer reports that they have lost network connectivity after a brown out in the building.actualtests. Tone generator Answer: D QUESTION NO: 228 A technician is working on a motherboard and the computer is shutting down because of voltage problems. Replace the fuser. Replace the feed roller. Multimeter C. Replace the transfer roller. and when the customer switches network jacks they get connectivity. Replace the pick-up roller. Loopback plug B.CompTIA 220-702: Practice Exam A technician notices that the printer is jamming right before the fuser. C. No one else in the building is experiencing any issues.com Ac tua lTe sts . Tracert C. Which of the following tools would BEST be used to test the jack? A. Which of the following is the solution to the problem? A. "Pass Any Exam. Multimeter B. D. Cable tester Answer: B QUESTION NO: 229 A customer is reporting that the local printer is on but is not printing. Any Time. The application experience service is not started. Which of the following is the problem? A.co m 69 . B. Ping D. Which of the following tools would be used to test the resistance? A." .www. Tone generator D. There was an error on the workstation when Windows Vista was loading.

SATA header D. the application software and then hardware drivers. C. Install the OS. Which of the following describes the BEST steps for a proper installation? A. the chipset driver and then the hardware drivers. Any Time. Install the chipset driver." .co Answer: D m 70 . Install the hardware drivers. C. which of the following connectors needs to be available? sts QUESTION NO: 231 . Install the OS. Answer: B QUESTION NO: 230 A technician installed a new motherboard in a workstation. displays the BIOS version information and then hangs with the error message 'Error loading operating system'. B. USB header B. A virus has infected the system B. D. Prior to installation. The Background Intelligent Transfer service is started.CompTIA 220-702: Practice Exam B. Which of the following is MOST likely cause of this issue? A.INI file C. Answer: A QUESTION NO: 232 A system powers on. Corrupt MBR D. The Windows Defender service is started. The print spooler service is not started. EIDE connector lTe A technician needs to install a new internal flash memory card reader into an available floppy drive bay. Boot sector corruption "Pass Any Exam. D.actualtests.com Ac tua A. Corrupted BOOT. FDD connector C. the OS and then the hardware drivers.www. begins POST. the chipset driver and then the OS.

BIOS memory settings aremisconfigured. Audio cables are not connected.co m 71 . Using incorrect discs. C.www." . Integrated controller is overheating. D. B. Which of the following explains intermittent problems with a user's hard drive? A. Which of the following is the MOST likely cause for this failure? A.actualtests. Cables are damaged or not seated. D. C. Cables are reversed. CD-ROM is not enabled in the BIOS. Memory socket is faulty.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 233 A user's new hard drive stops without any warning. D. Any Time. Answer: B QUESTION NO: 235 A user reports their ATA specification CD-ROM is not working. C. Answer: B QUESTION NO: 236 Which of the following PING command switches will not stop until the technician tells it to? "Pass Any Exam. Cable has the wrong conductors. The hard drive needs to be defragmented. Southbridge is faulty.com Ac tua lTe sts . B. Memory sticks have corroded contacts. B. Answer: C QUESTION NO: 234 Which of the following BEST explains a system experiencing intermittent memory errors? A.

The profile path that the documents were located was 'C: \Users\Username'. Which of the following operating systems is installed on this workstation? A. Windows Vista B. Firewall C. -t C.CompTIA 220-702: Practice Exam A.www. nslookup B. DHCP D.com 72 Ac tua lTe sts . sfc C. dir D.co m . Any Time.actualtests. Windows Media Center C. -l B. Windows 2000 "Pass Any Exam." . Which of the following utilities can the technician disable to help prevent unauthorized users on the network? A. MAC filtering B. SSID broadcast Answer: D QUESTION NO: 238 Which of the following commands allows a technician to scan protected files and check the files version? A. -a Answer: B QUESTION NO: 237 A technician is sent to configure a wireless small office home office (SOHO) network in an urban areA. chkdsk Answer: B QUESTION NO: 239 A technician is searching for a user's documents. -r D.

11g. FDISK Answer: C QUESTION NO: 242 Which of the following utilities. Task Manager D.11n. Windows XP Answer: A QUESTION NO: 240 A technician is troubleshooting a WLAN card in a laptop.CompTIA 220-702: Practice Exam D. B.co m 73 . in Windows.actualtests. Partition Manager B. Which of the following would be the BEST reason why the WLAN card is performing at that speed? A. Disk Defragmenter Tool C. Task Scheduler B.11b. The WLAN card is showing connected at 11Mbps. The WLAN card is 802. Any Time.11a. Format C: C. Disk Manager D. The WLAN card is 802.com Ac tua lTe sts . The wireless infrastructure is 802.11g. The WLAN card is 802." . Answer: B QUESTION NO: 241 Which of the following is the BEST utility to use when mounting a hard disk as a folder in a Windows XP Professional machine? A.www. C. Disk Manager Answer: A "Pass Any Exam. The WLAN card is 802. D. can be configured to perform automatic disk defragmentation? A.

Msdos. Move the photos to a CD-R and copy to the new computer.sys. D. D. Copy the photos to a USB drive and copy to the new computer. Which of the following is the MOST likely reason the user cannot complete the upgrade? tua QUESTION NO: 245 lTe Answer: A sts . Save the old hard drive to the new computer and copy the files.ini and ntboot.CompTIA 220-702: Practice Exam QUESTION NO: 243 Which of the following files are required to start Windows XP boot process? A. Ntldr. After further questioning.ini and ntdetect. not the needed IDE ports. not the needed SATA ports.ini Answer: A QUESTION NO: 244 The customer wants to upgrade to a newer model computer. B. Config.www. Any Time. A Windows 2000 PC can only use one active hard drive at a time. C. Solid state drives use an RPM which is too high for legacy workstations. The PC only has IDE ports available for expansion.com B. Answer: D QUESTION NO: 246 A customer is experiencing screen issues on their aging laptop. currently running Windows 2000.sys C. but does not want to lose all the digital photos on the old computer." .sys.actualtests.co m . IO. A. Copy the user's profile to a jump drive and copy to the new computer. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention.com 74 Ac A user reports that they cannot install a new hard drive they purchased online. boot.sys D. C. Which of the following is the QUICKEST way for the technician to move the photos? A. IO. the technician finds out that the new hard drive is a solid state disk and the user's PC is more than eight years old. boot.sys and boot. B. and "Pass Any Exam. msconfig.sys and boot.sys. The PC only has FDD ports available for expansion.

Any Time.11a wireless card installed." .CompTIA 220-702: Practice Exam sometimes it completely loses screen brightness.11g model and the customer's laptop has an 802.com Ac A technician receives a call from a laptop user that recently purchased a new wireless router. Which of the following is the MOST likely cause of the symptoms? A.11a wireless cards can work in 802. LCD power inverter B. D. Answer: C "Pass Any Exam. D. All 802.co m 75 . C. The technician finds out that the router is an 802. There is however. a faint image on the laptop screen when this occurs.www. User Account Control. Answer: C QUESTION NO: 248 A. B. it can be turned off in the Services MMC snap-in.11g mode by changing software setting in the card's properties area. Windows Firewall. B. The customer's wireless card is not compatible with the new router. Security Center. LCD video card Answer: A QUESTION NO: 247 Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes. Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off? A.11g card installed. LCD video cable C. Which of the following should the technician recommend? tua lTe sts . The customer's wireless card is not compatible with the new router. The wireless card is compatible with the new router but needs to have newer drivers installed. they need to have a newer 802.actualtests. LCD panel D. it can be turned off under User Accounts in the Control Panel. C. User Account Control. The user claims the laptop cannot connect to the new wireless router. it can be turned off under Security in the Control Panel. they need to have a newer FireWire card installed. it can be turned off under System Properties.

The monitor cannot display the increased resolution that is a feature of the new graphics card. Answer: A Answer: B QUESTION NO: 251 A technician has just installed an upgraded graphics card. Recover D. Any Time.CompTIA 220-702: Practice Exam QUESTION NO: 249 A technician installed a new wireless access point on an existing small office home office (SOHO) network with a selective security option enabled. The power supply does not provide enough wattage to power the new graphics card. The new graphics card is incompatible with the existing processor. Log On sts . D.com 76 Ac tua lTe A. General B. C. The network uses WEP. Which of the following service property tabs would be viewed to verify service requirements? m QUESTION NO: 250 . The network uses WPA. Answer: B QUESTION NO: 252 A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. Which of the following is the cause of the problem? A. C.co On a Windows XP Professional computer. The network uses MAC filtering. The network uses SSID broadcast. B.www. The computer does not have enough RAM to support the new graphics card. Dependencies C. D. All wireless computers connect to the new network except one computer that cannot connect the wireless network. B. Which of the following is the cause? A. The computer's power turns off before it finishes booting." . several 'service fails to start' messages appear. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the "Pass Any Exam.actualtests.

www. B. That the motherboard is compatible with the processor B. Answer: B. Which of the following should the technician check NEXT? lTe sts . D. The USB keyboard is not connected to a PS/2 port. The fan works and the heatsink is in good condition. D. The PC is not using the newest operating system available. The file is formatted with NTFS and is incompatible with the new drive. The old drive uses NTFS and is incompatible with the new drive. E. The USB plug is not seated properly. The username and password B. Which of the following is the cause of the problem? A.E QUESTION NO: 254 A.com Ac tua A technician is troubleshooting a PC that continuously reboots. That the BIOSrecognizes the processor D. Any Time.actualtests. That the proper amount of thermal paste has been applied Answer: D QUESTION NO: 255 A technician is going to flash the BIOS on a laptop. B. Which of the following would the technician need to complete this task? A." . C. The BIOS is not configured for USB support. That the case fans are all blowing out instead of in C. FAT32 cannot handle single files larger than 4GB. The laptop's AC adapter "Pass Any Exam.CompTIA 220-702: Practice Exam transfer. A. C. FAT32 cannot handle single files larger than 2GB. Answer: A QUESTION NO: 253 A technician has a PC that does not recognize the USB keyboard immediately after POST. Which of the following could be the cause? (Select TWO). The BIOS does not show the USB keyboard in the device list.co m 77 .

An optical drive drawer is open.com Ac tua A. D. The computer case was opened. Keyboard D.co m 78 . Pressing F6 during the install to load third party drivers C. External pointing device lTe A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. B. Which of the following components will MOST likely need to be replaced to resolve the issue? sts . An attacker hacked into the system. Pressing F8 during setup to enter safe mode D. Which of the following missing steps resulted in this error message? A. C. The installation halts with a 'no bootable media found'.www.actualtests. Touchpad B. Answer: C QUESTION NO: 257 Answer: C QUESTION NO: 258 A technician is installing Windows XP on a new SATA hard drive. Which of the following is the MOST likely reason for the event? A. Installing the hard drive B." . The CD of the operating system D. There is a loose object in the case.CompTIA 220-702: Practice Exam C. Motherboard C. The laptop's hard-drive Answer: B QUESTION NO: 256 A technician notices that the BIOS event log shows a 'chassis intrusion'. The hard drive jumper is incorrect Answer: B "Pass Any Exam. Any Time.

C. D. The CPU is overheating. Use the Recovery Console and commandnslookup. It forces hot air out of the PC.CompTIA 220-702: Practice Exam QUESTION NO: 259 While powering up a desktop PC. B. B.com Ac tua lTe sts A. Answer: A QUESTION NO: 260 Answer: B QUESTION NO: 261 Which of the following is a reason why case fans should be installed in the front of a case? A. D. It forces cooler air into the power supply quickly. The fan is easier to remove and clean. The memory is failing." . Use the Recovery Console and command format.co Which of the following are possible solutions to the error message 'NTLDR not found'? m 79 . C. B. Which of the following is MOST likely the problem? A. Use System Restore to roll back to an earlier date. The operating system is not installed. Any Time. the unit will repeat three short beeps and will not POST. It forces cooler air across the motherboard. Answer: D QUESTION NO: 262 Which of the following is the FIRST step a technician should take when installing a wireless network card? "Pass Any Exam.actualtests. D. .www. The hard drive is not attached properly. Use the Recovery Console and commandfixboot. C.

C. Download the latest drivers from the manufacturer's website. Any Time.co m . My Computer>Manage>Users and Groups>Groups>Remote Assistance Group>Add Users> Choose the user that needs the connection. Install the wireless network card then the software. B. B. power on the PC. Disconnect all peripherals then power on the PC.com 80 Ac tua Which of the following are the steps for setting up a PC to enable Remote Desktop connection in Windows XP Professional? lTe sts Answer: D . power on the PC. My Computer>Properties>Remote Tab>Remote Assistance>Add User>Choose the user that needs the connection. power on the PC. Disconnect all peripherals except the hard drive.CompTIA 220-702: Practice Exam A.actualtests. Disconnect all peripherals except the CD-ROM. listen and watch for the POST. My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer> Select Remote Users. C. QUESTION NO: 264 A. D. D. listen and watch for the POST. My Computer>Manage>Expand users and groups>Remote Desktop>Add User>Choose the user that needs the connection. C. D. Answer: D QUESTION NO: 265 A customer has a wireless router with WEP enabled. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. Install the software then install the wireless network card. Answer: C QUESTION NO: 263 A technician powers on a user's PC and gets no video or POST. The technician can access the customer's "Pass Any Exam. listen and watch for the POST. Read the manufacturer's instructions. B." . After arriving onsite. the technician can see the SSID. listen and watch for the POST. Remove all memory modules.www. Which of the following is the BEST action to take to determine if this is a bad motherboard and/or CPU? A.

C. Which of the following is the purpose of the second connector? A. Go to Control Panel> click User Accounts> Click Turn User Account off> Click Continue.CompTIA 220-702: Practice Exam network and the Internet utilizing an Ethernet connection. Answer: B QUESTION NO: 267 A USB cable has a mini-USB connector on one end and two standard size connectors on the other. B. The gateway has been changed. The incorrect WEP is being used. Which of the following is the MOST likely cause of the problem? A. D. Answer: C QUESTION NO: 266 A technician wants to disable User Account Control (UAC) in Windows Vista. Go to Control Panel> click User Account Control> Click Disable User Account Control> Click Continue> Clear the check box and click OK. C. C. The second USB connector is used for redundancy. Go to Control Panel> click User Accounts> Click Disable User Account off> Click Continue. B. D. D. How can this feature be disabled? A.actualtests.www.com 81 Ac tua lTe sts . Answer: A QUESTION NO: 268 Which of the following is the maximum file size for FAT32? "Pass Any Exam. The incorrect subnet mask is being used. The second USB connector allows for the daisy-chaining of devices. B." . The second USB allows for power sharing between two devices making the devices last longer.co m . The second USB connector increases the power and enables functionality of the device. Any Time. Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue> Clear the check box and click OK. The DHCP has been disabled.

E QUESTION NO: 270 A user is running defrag on a computer and the power goes out. Turn the computer on and runchkdsk /r D. Six gigabytes D. A. Four gigabytes C. B. Computer will not power on. After a period of inactivity the screen shuts off automatically. Five hundred megabytes Answer: B QUESTION NO: 269 A technician suspects one of the workstations in the office is infected with malware. Perform a disk cleanup B. used by all guests to the network. Run defrag Answer: C QUESTION NO: 271 To enhance security on a Windows workstation." . disabled. C. B. used as a template for all user accounts.CompTIA 220-702: Practice Exam A. Any Time. Check Event Viewer for errors C. Computer overheats and shuts off. E. Drive light is always on even when no programs are running. the default Guest group should be: A.co m 82 . deleted. When power is restored. C. Cannot perform any anti-virus updates. Answer: D. D.com Ac tua lTe sts .actualtests. D. "Pass Any Exam. Two gigabytes B. Which of the following are symptoms of a malware infection? (Select TWO). which of the following is the BEST action to perform? A.www.

SNMP C. Which of the following ports will the technician open? . Runchkdsk /f. 443 sts A technician is configuring a small office home office (SOHO) router to allow FTP access. Which of the following is the BEST solution for this problem? A. Any Time. Run scandisk.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 272 A user has discovered that even though they are using the latest version of the anti-virus software.co m 83 . D. HTTP Answer: C QUESTION NO: 275 "Pass Any Exam. 20 B. C.www. B.com Ac tua lTe A. LDAP B." . the computer is still being infected by a virus. HTTPS D.actualtests. Update the virus signatures. 80 D. Replace the computer. 25 C. Answer: C QUESTION NO: 273 Answer: A QUESTION NO: 274 Which of the following protocols uses port 443 by default? A.

Scanner unit is defective Answer: A QUESTION NO: 278 Which of the following wireless standards uses the 5GHz frequency? A.11a "Pass Any Exam. WPA D.www. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the print job is sent. IPSec C. 802. Faulty sensor C. Paper pickup roller is worn B. Separation pad Answer: B QUESTION NO: 277 Which of the following will cause a ghost image on a printout? A.com Ac tua lTe sts . WPA2 B. Problem with the developing drum B. Paper tray D." . Worn pickup rollers D.11g B.co m 84 . WEP Answer: A QUESTION NO: 276 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams.CompTIA 220-702: Practice Exam Which of the following is the MOST secure wireless encryption? A.2 C. Which of the following could be the cause? A. 802. 802. Any Time. Problem with the formatter board C.actualtests.

the system still tries to boot from the optical drive. cd B. Optical drive B.www.255 B.1 C.co m Answer: C 85 . rd Answer: B QUESTION NO: 282 "Pass Any Exam.com Ac tua lTe sts .0. 169. md C.1 D.254 1.1 Answer: B QUESTION NO: 281 Which of the following commands will make a new directory? A.1. 127. 255.actualtests. Power supply C. 192. CD-ROM disk QUESTION NO: 280 Which of the following is a local host IP address? A.255.CompTIA 220-702: Practice Exam D. Any Time.168. dir D.0. Which of the following is the MOST likely cause? A.3 Answer: C QUESTION NO: 279 A user reports that after configuring the BIOS to boot to the hard drive first. 802." .255. CMOS battery D.

The CMOS chip needs to be replaced. Which of the following is the BEST solution to resolve this problem? 86 . Answer: B QUESTION NO: 285 When setting security permissions on a folder. "Pass Any Exam. C. A loose connection on the hard drive. Install a larger hard drive. Reboot the computer. which of the following properties apply? A. Check the CMOS to make sure the boot order is correct. which of the following is the FIRST action that should be taken? tua QUESTION NO: 284 lTe Answer: B sts A. Guest users are allowed changed permissions. The BIOS needs to be updated. Install moreRAM. Answer: A QUESTION NO: 283 A. The technician removed and reseated the CPU with no positive results. C.co m A technician notices that the computer locks up at times and maintains a high commit charge. Increase virtual memory size. Which of the following is MOST likely the cause? A. The technician then installed a known good CPU with the same negative results. B. Check for a floppy disk in the FDD. ." . Reload the operating system. The RAM needs to be upgraded.CompTIA 220-702: Practice Exam A technician installed a faster CPU and now the system will not start after the install. D. B. D. Any Time.www.com Ac When receiving a 'Missing NTLDR' error. D. Install a faster CPU.actualtests. B. C.

" . B. 5 volts C. 15 volts Answer: B "Pass Any Exam. All sub-folders within that folder are given a password. remove the battery. C. 2. Add additional RAM to the printer. remove the top bezel covering the screws holding the keyboard in place. Answer: D QUESTION NO: 288 How many volts does a power supply's 4-pin Molex connector carry to internal devices? A. Decrease the graphics resolution for the printer.www.com Ac tua lTe sts QUESTION NO: 287 .actualtests. By default. D. C. Answer: B QUESTION NO: 286 Each time a user tries to print a document.5 volts B. D. read permissionsare denied on all files within the folder. Change the printer paper to lighter grade. the user receives a 'out of memory' error message. C. remove the AC power. Which of the following would BEST solve the issue? A. 6 volts D.CompTIA 220-702: Practice Exam B. D. the FIRST thing to do is: A. Answer: A When replacing a laptop keyboard. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. Add a higher capacity toner cartridge to the printer. B.co m 87 . Any Time. All sub-folders inherit the most restrictive permissions within the folder.

CompTIA 220-702: Practice Exam QUESTION NO: 289 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. Device is disabled B.exe Answer: A QUESTION NO: 292 When using Device Manager. The copper can break loose from the heat sink and damage the computer's components. 256-bit WPA . B.actualtests. Any Time. No device driver found "Pass Any Exam. C.www. erd. bootdisk.co m Which of the following encryption methods requires a 10-digit network key? .exe B. 128-bit WEP D.com 88 Ac tua lTe sts A.exe C." . Answer: C QUESTION NO: 290 Answer: B QUESTION NO: 291 Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system? A. Oil from the skin can decrease copper's ability to conduct heat. D. rdisk. 64-bit WPA B. Device conflict C. Static electricity from the technician's body can destroy the copper piping. bootcfg /rebuild D. Copper is a carcinogen and can be absorbed into the skin. 64-bit WEP C. a red 'X" indicates which of the following? A.

802.actualtests. External monitor needs to be installed C. the drive is not showing in Disk Management. Parallel B. Bluetooth Answer: B Answer: A QUESTION NO: 295 A technician is adding a secondary IDE hard drive to an older system.0 C. Both drives' jumpers are set for cable select.co QUESTION NO: 294 m 89 . Answer: A "Pass Any Exam.com Ac tua lTe A. The new drive is connected to the secondary bus as a slave drive.www." . D.CompTIA 220-702: Practice Exam D. USB 2. After installation and the first boot. The old drive's jumper is set for master and the new drive is set for slave. The new drive's jumper is set for master. Laptop is running on battery power sts A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. C.11n D. Which of the following is the MOST likely cause of the issue? A. Keyboard failure D. Any Time. B. Backlight failure B. Device has not been digitally signed Answer: A QUESTION NO: 293 Which of the following adapters will offer the HIGHEST data transfer rate? A. Which of the following is the cause? .

Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected. D.com 90 Ac tua lTe The technician is working on a computer and the air is dry. Any Time.co Answer: B m . and keep one hand on the case at all times while working on the unit. B. The operating system is Windows VistA. C.25 bay connected to the secondary bus and jumpered as a slave. ensuring all components remain on the mat. Windows refuses to accept the driver. Which of the following is the BEST solution? A. B. The technician finds a second hard drive in an empty 5.actualtests. Connect the mini-tower and the new DVDdrive as the master on the secondary bus. Leave the computer plugged into the outlet for grounding.CompTIA 220-702: Practice Exam QUESTION NO: 296 The customer brings their mini-tower and a new DVD/RW drive they want installed. Leave the computer plugged in and running. Move the secondary hard drive next to the primary hard drive and connect to the primary bus. and the wrist strap is connected to the mat. C. "Pass Any Exam. QUESTION NO: 297 A.25 inch bay. Answer: A QUESTION NO: 298 A technician is trying to load a device driver directly from the manufacturer's CD for a PCI NIC. D. Which of the following is the MOST likely cause of this problem? A." . The ribbon cable will not stretch from the primary hard drive to the open 5. to stabilize the power. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus.www. Move the secondary hard drive to the bay and then connect it to the primary bus. Use a wrist strap. connecting it to the computer case. Advise the customer it is best if the computer is taken back to the shop for repair. so it will be in a controlled temperature environment. Connect the new DVD drive as the slave on the secondary bus. Use a portable anti-static pad and wrist strap. The driver CD is for Windows XP only. Which of the following choices is the BEST option? sts .

ISA D. C. A technician is called and notes the user has the CD-RW drive.CompTIA 220-702: Practice Exam B. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. a flash disk. Answer: A QUESTION NO: 299 A user reports that a newly installed external CD-RW is not working. The technician needs to initialize the NIC first within Device Manager before installing a driver. The DIMMs are different speeds.com Ac tua lTe sts . D. The USB hub is a version 1. D. D. The USB hub is a version 2. C.co m 91 . Windows Vista 32-bit can only address up to 3GB of memory.actualtests. Which of the following is the MOST likely reason for the problem? A. B. PCI B. PCIe 1x "Pass Any Exam. The USB hub needs more USB ports. Answer: B QUESTION NO: 301 On laptops. Any Time. The USB hub was not externally powered. Answer: C QUESTION NO: 300 A technician replaces two 1GB DIMMs with two 2GB DIMMs. The driver on the CD is not digitally signed. The RAM amount needs to be updated in Virtual Memory. the internal wireless adapter is known by which of the following form factors? A. When the installed RAM amount is verified in Windows Vista. only 3GB appears. C. B. The DIMMs are from different manufacturers. Mini PCI C.1. Which of the following is the MOST likely cause? A. The driver is corrupt." .0.www.

SATA C.actualtests. where are the user files located? A. eSATA B. the drive has an unfamiliar connector. IDE but with an adapter D. C:\usersettings Answer: A QUESTION NO: 305 "Pass Any Exam. SATA but with an adapter Answer: C QUESTION NO: 303 Answer: B QUESTION NO: 304 On a Windows Vista PC.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 302 A technician has been asked to replace a hard drive in a laptop. Which of the following types of hard drives is in the laptop? A. In the wiring closet all the Ethernet cables are hanging free and are not labeled." . Toner probe C. Any Time. Optical Time DomainReflectometer (OTDR) lTe sts A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. Multimeter D. C:\documents and settings C.www.co m . The documentation calls for an IDE hard drive. Which of the following tools would the technician use to locate the cable that runs to each room? . Extension magnet B.com 92 Ac tua A. Upon removal. C:\users B. C:\uac D.

Windows 2000 C. The file system is password protected. Answer: D QUESTION NO: 307 Answer: B QUESTION NO: 308 Which of the following operating systems. Which of the following is the BEST reason for this? A. Three D. The computer is being accessed by a hacker. C:\Documents and settings\User1\Desktop B.www. Four Answer: B QUESTION NO: 306 A user's system is locking up after the Windows logo screen on boot-up." . The hard drive disk letter is not mapped. uses 'Documents' as the name of a user's document folder? A. Windows Vista B. where would a technician find User1 desktop files? lTe sts .com Ac A.actualtests. C. C:\windows\System32 D. Windows XP Pro "Pass Any Exam. C:\Users\User1\Desktop C.co m 93 . B.CompTIA 220-702: Practice Exam Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. by default. Any Time. Two C. D. The hard drive needs to be replaced. One B. C:\Users\User1 tua In Windows Vista.

Any Time. Hard disk B. ADSL QUESTION NO: 310 Answer: A QUESTION NO: 311 Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? A.CompTIA 220-702: Practice Exam D." . CD-ROM D.co m Answer: A 94 . Cable tester C. Loopback plug D. Windows XP Home Answer: A QUESTION NO: 309 Which of the following broadband networking technologies is MOST widely available in isolated areas? A.www.com Ac tua A. Ethernet C. Power supply tester Answer: C "Pass Any Exam. Extension magnet B. Floppy disk C. Cable D. Satellite B.actualtests. which of the following devices MOST likely has a problem? . Processor lTe sts When a SMART error is received on a computer.

The PCIe video card is defective and is conflicting with the onboard video. Enable DHCP D. Disable port forwarding Answer: A QUESTION NO: 315 Which of the following 802.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? A. USB 2. Enable MAC filtering B. eSATA C.www.actualtests. C. N B. A C. USB 1. Answer: C QUESTION NO: 313 Answer: B QUESTION NO: 314 Which of the following will allow a technician to secure a wireless access point? A. the onboard video no longer displays.com 95 Ac tua lTe sts A.1 D.0 .co m Which of the following can be used to achieve the highest transfer rate for an external hard drive? ." . FireWire B. The processor has overheated and is causing the video to not display. D. The drivers for the onboard video card have been overwritten by thePCIe video card drivers. B "Pass Any Exam. Enable the DMZ C. Which of the following is MOST likely the cause? A. B. The BIOS detected the PCIe video card and disabled the onboard video.CompTIA 220-702: Practice Exam QUESTION NO: 312 A user reports that after installing a PCIe video card into a system. Any Time.

The USB drivers were not installed after the repair. The BIOS does not recognize the new drives. The front USB ports were not connected to the system board header. G Answer: B QUESTION NO: 316 When installing an external USB hard drive. lTe sts After installing multiple hard drives in a computer.www. Support for legacy devices has been turned to inactive in the BIOS. the technician finds that some of the drives will intermittently be unavailable. Any Time. The keyboard and mouse are plugged into the rear USB ports and are working properly. Which of the following is the MOST likely cause of the problem? A.0 port? A." . "Pass Any Exam.com Ac tua A. B. The power supply is not supplying enough power. 100Mbps C. C. 512Mbps QUESTION NO: 317 Answer: C QUESTION NO: 318 After a computer has been returned from having the system board replaced.1Mbps B. D. which of the following is the maximum speed that can be expected when connecting to a USB 2. The partition tables on the drives need to be cleared. B. D. Which of the following is the MOST likely reason that the drives are periodically unavailable? .co m Answer: C 96 . The front USB ports need to be activated in System Properties. 1. 480Mbps D.actualtests.CompTIA 220-702: Practice Exam D. The drives need to be formatted with NTFS. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. C.

EIDE D. SATA Answer: D QUESTION NO: 322 Which of the following expansion slots are available on a laptop? "Pass Any Exam.com Ac tua lTe sts . USB C. Backup the boot. SMTP C. D. FTP B.co m 97 .ini. Answer: D QUESTION NO: 320 Which of the following creates a secure connection to a remote host? A. Which of the following technologies should be recommended? A.www. IDE B. Any Time. B.actualtests. C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 319 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. Remove all used applications." . Educate the user. TELNET Answer: C QUESTION NO: 321 A customer wants to ensure that their new drive has the fastest transfer speed. Backup the registry. SSH D.

-r Answer: B QUESTION NO: 324 Answer: D QUESTION NO: 325 A technician receives a message stating virtual memory is low. Add RAID to the memory C. -l B. Educating the end user lTe Which of the following is the BEST way to mitigate phishing attempts? sts .CompTIA 220-702: Practice Exam A. ISA B. Which of the following will resolve this issue? A.actualtests. -t C. Reconfiguring the firewall C. PCIx C. Install a processor with larger L1 cache D. Installing antivirus B.com Ac tua A. Increase paging file size B. Any Time." . PCMCIA D.www. -n D. Increase the RAM speed Answer: A "Pass Any Exam. Changing the permissions and passwords D.co m 98 . PCI Answer: C QUESTION NO: 323 Which of the following switches allows a technician to PING the host until stopped by manual override? A.

D. Theheatsink has gone bad. The processor has stopped working. Whether the switch has gone bad Answer: B QUESTION NO: 327 A laptop's screen is dark.CompTIA 220-702: Practice Exam QUESTION NO: 326 A printer is connected to the network but users are no longer able to print to it. The power supply has failed. Which of the following has MOST likely occurred? A. The case fan has stopped working. Video card B.com Ac QUESTION NO: 328 tua lTe sts . A technician checks the connection and it seems to be seated properly. Backlight Answer: D A workstation is constantly overheating.www. B. Which of the following has become defective? A. Which of the following should the technician check NEXT? A." .actualtests. There are no other reported issues with the network. Whether the network card defective B. Battery C. Whether the printer has lost its IP settings D. The workstation functions but is not making any noise. Any Time. Answer: C QUESTION NO: 329 "Pass Any Exam. C.co m 99 . External VGA port D. upon further investigation a faint image can be seen. Whether the printer is out of paper C.

actualtests. RAID 5 D.www. The data cable connected to the drive is a ribbon cable with a 40-pin connector. Which of the following RAID levels does this match? lTe sts . The CD drive cannot play DVDs.com Ac tua A technician is instructed to configure a set of mirrored drives on a desktop. D. SCSI Answer: A QUESTION NO: 331 A. The video card needs more RAM. Any Time.co m 100 ." . Which of the following is the drive type? A. Answer: A QUESTION NO: 330 A technician needs to replace a hard drive in a desktop computer. B. RAID 10 Answer: B QUESTION NO: 332 Which of the following is the MINIMUM amount of hard drives needed for a RAID 5 array? A. Floppy C. RAID 1 C.CompTIA 220-702: Practice Exam A user is unable to play a training video in their computer. The video card does not support the video resolution. 3 C. C. 2 B. The HDD has been encrypted. RAID 0 B. Which of the following is MOST likely the problem? A. SATA D. 4 "Pass Any Exam. PATA B.

NET B.CompTIA 220-702: Practice Exam D.co QUESTION NO: 334 m . NET SHARE D. Any Time. NET SEND B.www. SHUTDOWN Answer: A QUESTION NO: 336 Which of the following Windows features would a technician use to setup a program that needs to run daily? "Pass Any Exam. NET SHARE C. RECOVER D. NET VIEW Answer: B QUESTION NO: 335 Which of the following commands will allow a technician to start and stop Windows services? A." . NET FILE C. 5 Answer: B QUESTION NO: 333 Which of the following commands will map a network drive? A. NET VIEW Answer: A Which of the following commands will allow remote use of a folder? A. EDIT C. NET USE B. NET FILE D.com 101 Ac tua lTe sts .actualtests.

" . Which of the following is the BEST tool for verifying the cord type? sts QUESTION NO: 338 .CompTIA 220-702: Practice Exam A. Which of the following tools would the technician use to show the security administrator the logs? A. Computer Management B. Disk Management C.co m 102 . Event Viewer D. Administrator logs C. Services and Applications Answer: B QUESTION NO: 337 Which of the following Windows applications is used to create a mount point? A. Any Time.www. System Tray B. Disk Manager Answer: C "Pass Any Exam. Performance Monitor D. Loopback plug lTe A technician is making multiple CAT5 patch cords to hook new equipment to the network. Performance Monitor B.com Ac tua A. Multimeter C. Load tester D. Task Manager Answer: B Answer: A QUESTION NO: 339 A new security administrator asks a technician to help review logs on a computer system.actualtests. Cable tester B. Event Viewer D. Task Scheduler C.

After confirming that the PC is physically connected to the network.CompTIA 220-702: Practice Exam QUESTION NO: 340 Which of the following is used to assign a computer to a specific network segment? A. GREP C. TFTP B. DNS C. Default gateway Answer: A QUESTION NO: 341 Which of the following protocols is used for remote administration? A. SSH D. The antivirus software on the machine has detected the virus.co m . Subnet mask B. Any Time. IMAP Answer: C A.com 103 Ac While using the ping command to try and reach a local server. which of the following commands should the technician use to get more detailed information? tua QUESTION NO: 342 lTe sts . The virus cannot be removed by the antivirus "Pass Any Exam. TRACERT B. NAT C. TELNET D." . NAT D.actualtests.www. a technician receives a response of "Destination host unreachable". DIG Answer: A QUESTION NO: 343 A technician receives an alert that a machine on the network is infected with a virus.

Quarantine the infected system D. Schedule user education B. Switch to automatic updates C. Which of the following steps could be taken to reduce the amount of time spent maintaining antivirus systems? A. Which of the following actions should be taken FIRST? A. Strong passwords D.CompTIA 220-702: Practice Exam software. Educate end users about viruses Answer: B QUESTION NO: 345 Which of the following is the BEST way to protect against a data loss caused by the theft of a laptop? A. Install anti-malware software D. Shut down the power to the system Answer: C QUESTION NO: 344 A technician at the company spends a large amount of time manually installing antivirus updates on individual machines. Use an encrypted file system B. Any Time.www.co m 104 . Switch to encrypted file systems B. Encrypt system folders and files Answer: A QUESTION NO: 346 Which of the following terms describes files and folders in sub-directories having the same permissions as the root or parent directory? A. Least privilege "Pass Any Exam. Quarantine all systems on the network C. Three-factor user authentication C.actualtests." .com Ac tua lTe sts .

Which of the following is MOST likely the cause? A. Virus B. Inheritance Answer: D QUESTION NO: 347 A user reports that new optical disks are not working. The technician's goal is to increase user awareness and prevent the future spread of malware. increase number of pop-ups." . The user has CD-RW discs D. Any Time. the technician cannot get the optical discs to work. "Pass Any Exam. Default permissions C. C.com 105 Ac A. B. Network bandwidth D. The users has aBlu-ray drive Answer: A QUESTION NO: 348 Answer: D QUESTION NO: 349 A technician is preparing user education to raise awareness of malware. Which of the following is the MOST likely cause of the user's issue? sts . the technician determines that the CD drive in the user's computer is fully functional.CompTIA 220-702: Practice Exam B. The user hasBlu-ray discs B. decreased system performance. All of the following are malware symptoms EXCEPT: A.actualtests. After troubleshooting. The user has CD+RW discs C. Worm C. The user is also receiving an increased amount of spam email. decreased volume of spam. Malware tua lTe A user reports that their computer is running slower since they viewed an online training presentation.www. However. Local shares D.co m .

Clear paper jam C. DEFRAG C. Answer: B QUESTION NO: 350 A user receives an error about missing or corrupt files every time the user reboots their computer. FDISK QUESTION NO: 351 Answer: A QUESTION NO: 352 A printer takes over 30 minutes to print single pages when the pages contain large pictures. Replace toner Answer: C "Pass Any Exam. Any Time.co m Answer: C 106 .www. Which of the following system tools should a technician use FIRST to correct the error? A. home page hijacking. MSCONFIG B.com Ac tua A.CompTIA 220-702: Practice Exam D. IO.sys C. \Temp B.sys lTe sts Files used for a short period of time and updated frequently are stored in which of the following locations? ." . Pagefile. Replace drum B. Which of the following errors might appear on the printer as a result? A. Out of memory D.actualtests. CHKDSK D. \RECYCLER D.

worms and Trojans. Antivirus engines C. Which of the following components should be replaced? A. Security . Antivirus signatures B. Fuser C. Drum Answer: B QUESTION NO: 354 Computers on the network are frequently infected with viruses. Audit D.www. end users should be educated about all of the following EXCEPT: A. Any Time. malware. Application C. Malware engines D." . Toner D.actualtests. Which of the following should be updated automatically to prevent future problems? A. malware. System B. Paper tray B. Virus encyclopedias Answer: A QUESTION NO: 356 To prevent unintentional destruction of data and the theft of data from company machines.com 107 Ac tua QUESTION NO: 355 lTe Answer: B sts A.CompTIA 220-702: Practice Exam QUESTION NO: 353 A color laser printer is producing pages where the ink smears when touched.co m Which of the following logs contains information related to user installed programs and the performance of all programs? . "Pass Any Exam.

\Windows Answer: D QUESTION NO: 358 Which of the following ports need to be open for RDP? A. Answer: D QUESTION NO: 357 In which of the following locations is the fonts folder stored in the Windows OS? A. social engineering. spear-phishing. DCPA C.com Ac tua lTe sts . 23 B. secure protocols. Number of client machines Answer: A QUESTION NO: 360 "Pass Any Exam. 125 C. Any Time.actualtests.www. 8080 Answer: C QUESTION NO: 359 Which of the following is MOST important when installing a wireless router? A.co m 108 . \Documents and settings D.CompTIA 220-702: Practice Exam B. 3389 D." . \System32 B. D. Location B. SSID D. \Temp C. C.

168.co m 109 . MOVE B.0.www. Any Time. PING C.com Ac tua lTe sts . Static IP D.CompTIA 220-702: Practice Exam Which of the following provides the GREATEST security? A.1 Answer: C QUESTION NO: 363 Which of the following is the BEST command to perform DNS queries? A.0. TRACERT B. 169.1 B.1 C. COPY C. 192. Disabling SSID B. WPA Answer: D QUESTION NO: 361 Which of the following commands is used to duplicate a directory from one location to another? A.16 1. 172.0. 127. WEP C.254. EDIT Answer: C QUESTION NO: 362 Which of the following IP addresses is used to test that TCP/IP is installed correctly? A.1.1 D.actualtests. NSLOOKUP D. NETSTAT Answer: C "Pass Any Exam." . XCOPY D.

Video drivers C. Lid switch B.CompTIA 220-702: Practice Exam QUESTION NO: 364 A user is having problems with their external modem. Loopback plugs B. Inverter board D. Which of the following tools is BEST for the technician to use to test the computer COM port? A. Disable UAC Answer: A QUESTION NO: 367 Which of the following locations can the STOP error code be found after a Windows BSOD? A. Which of the following should the technician check FIRST? . Which of the following would BEST help to resolve the issue? A. Disable external devices C.www.com 110 Ac tua QUESTION NO: 366 lTe Answer: A sts A. they report that the animations on the windows interface are extremely slow. Any Time. Device Manager B. TDR Answer: A QUESTION NO: 365 After a user has upgraded to Windows Vista. Cable tester C.co m A laptop is powered on and the technician can hear the hard drive running but cannot see anything on the screen.actualtests. Disable Aero B. Disable NTLDR D. Multimeter D. Battery voltage ." . Services Console "Pass Any Exam.

AC adapter C. Thepreshared WPA key for encryption B. Disable SSID broadcast D. My Computer D. The IP address on each wireless client sts Which of the following needs to be set manually on wireless clients if the WAP SSID is hidden? .CompTIA 220-702: Practice Exam C. Event Log Answer: D QUESTION NO: 368 Which of the following should be checked FIRST if the laptop's fan continuously goes full speed? A.actualtests. Battery temperature D. The subnet mask of each wireless client D. The network name of the wireless network C. Any Time. Disable DHCP server B. Enable MAC filtering Answer: D QUESTION NO: 371 "Pass Any Exam. Fragmentation QUESTION NO: 369 Answer: B QUESTION NO: 370 Which of the following would be the BEST way to restrict access to the WAP from certain clients? A. Enable WEP encryption C.co m Answer: A 111 .com Ac tua lTe A. Dust buildup B." .www.

actualtests." . C:\Program Files B. NSLOOKUP D.co m 112 .CompTIA 220-702: Practice Exam Within a 64-bit Windows desktop OS. C:\Program Files (x86) Answer: A QUESTION NO: 373 A. by default where are the program files for 32-bit programs located? A. by default where are the program files for 64-bit programs located? A. Any Time. TRACERT C. C:\Windows\System32 D. C:\Windows\ C. C:\Program Files (x86) C. C:\Program Files D. which of the following should a technician check FIRST if the printer now only prints blank pages? A. C:\Windows\System32 Answer: B QUESTION NO: 372 Within a 64-bit Windows desktop OS. PING B.com Ac tua Which of the following commands will BEST determine the point where a connection is dropped between a client and a remote server? lTe sts . MSCONFIG Answer: B QUESTION NO: 374 After a printer's toner is replaced. Cartridge shipping tab "Pass Any Exam.www. C:\Windows\ B. The voltage power supply B.

www. Printer drivers D.com Ac tua lTe sts . Printer drum replacement Answer: B QUESTION NO: 376 Which of the following is the BEST choice for the frequency of antivirus software and definition updates? A. Which of the following would BEST resolve the issue? A. Disable Aero D. Roller regenerator applied B. Disable UAC B." . New network settings applied D.actualtests. Weekly D. Yearly B. Any Time. it is reported that the animations on the GUI are extremely slow.CompTIA 220-702: Practice Exam C. Disable Spooler C. Daily Answer: D QUESTION NO: 377 After a user has upgraded to Windows Vista. Monthly C. Disable NTLDR Answer: C "Pass Any Exam. Page count reset C.co m 113 . The I/O port Answer: B QUESTION NO: 375 Which of the following should be performed after a maintenance kit has been applied and full functionality tested? A.

" . The video card to see if it is faulty Answer: A QUESTION NO: 381 A technician needs to backup a user's local My Documents on a Windows XP workstation. Locking pliers D.com 114 Ac tua lTe sts . The video card's IRQ to see if it is conflicting with the sound card C.co m . Which of the following is the QUICKEST way to the user's folder? A. user's name.www. The BIOS to see if the onboard video has been disabled B.actualtests. Extension magnet C. Printers and Faxes Control Panel B. Needle-nose pliers B. Documents and Settings. Any Time. Services Console C.CompTIA 220-702: Practice Exam QUESTION NO: 378 In which of the following locations could a technician restart the printer spooler? A. Which of the following should be checked FIRST if the video is not displaying? A. Documents and Settings. and then My Documents "Pass Any Exam. Browse to the root. Browse to the root. user's name. My Computer D. Users. A video adapter to see if the onboard video is conflicting with the motherboard D. Loopback plug Answer: A QUESTION NO: 380 A new video adapter is installed onto a system that has onboard video. Networking Control Panel Answer: B QUESTION NO: 379 Which of the following would be the BEST device to use when removing a loose screw from the inside of a laptop? A. and then My Documents B.

System log C." . DFS log B.com 115 Ac tua A. Which of the following utilities could the technician use to determine which DNS server the client workstation is using? (Select TWO). NSLOOKUP "Pass Any Exam. NET USE B. IPCONFIG C. TRACERT E. In which of the following locations would the technician MOST likely check to investigate error messages with the antivirus? sts . and then user's name Answer: A QUESTION NO: 382 A user cannot connect to any of the mapped drives on their Windows XP workstation.co m . Any Time. Type %temp% into the run box. Type %system% into the run box D. A. Which of the following commands could a technician use to delete drive mappings using the command prompt? A.www. NET USER C. Security log lTe A technician is troubleshooting a user's problem with their antivirus program. NET SHARE Answer: A QUESTION NO: 383 Answer: C QUESTION NO: 384 A technician is troubleshooting a client issue with DNS on a Windows workstation. NET SESSION D. Application log D.CompTIA 220-702: Practice Exam C. My Documents. IFCONFIG D.actualtests. NET USE B.

Which of the following locations would the technician check to investigate error messages related to this issue? A. MAC address filtering Answer: A QUESTION NO: 388 "Pass Any Exam.www." . System log D.CompTIA 220-702: Practice Exam Answer: B. Security log Answer: C QUESTION NO: 386 Answer: A QUESTION NO: 387 Which of the following provides the LEAST security when setting up a small office home office (SOHO) wireless environment? A.com 116 Ac tua lTe A. SNMP C. All workstations should be pointing to a central NTP server. TRACERT sts Which of the following tools would the technician MOST likely use to remotely connect to a router when resolving a client issue? . IIS log B. Net Use D. SSH B. Create a PKI and setup certificate based access D. Application log C. Enable SSID and configure WEP C.actualtests. Any Time. Disable SSID broadcasting B.co m .E QUESTION NO: 385 A technician is troubleshooting a workstation that has the wrong time information.

Encryption Answer: A QUESTION NO: 391 A user reports slow performance when opening applications on a computer.www. Any Time. IPCONFIG "Pass Any Exam. EFS D. BIOS password B. Which of the following is the BEST location for a technician to forcefully end programs? A. Group policy D.com Ac tua lTe sts ." . Install the latest wireless NIC drivers B. Install the latest wireless NIC firmware C. Domain membership C.co m 117 . While configuring the WAP. Bitlocker Answer: D QUESTION NO: 390 Which of the following is the BEST way to prevent social engineering tactics? A. MSCONFIG B. End user training B.actualtests. Which of the following should the technician do NEXT? A. Install the latest WAP firmware D. Antivirus software C.CompTIA 220-702: Practice Exam A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2. Install the latest WAP drivers Answer: C QUESTION NO: 389 Which of the following could be used to prevent an attacker from accessing the master boot drive when attaching a hard drive to another system? A. WPA2 is not listed as an option.

0 C.com Ac tua lTe sts . Locking pliers C. Tweezers Answer: D QUESTION NO: 393 Which of the following commands creates a new folder on a storage device? A.co m 118 . Which of the following is MOST likely the problem? A. RD C." . The device when used on a different computer transfers data quickly. Extension magnet B. Computer Management D.www. MD Answer: D QUESTION NO: 394 A user states that their USB device is transferring data slowly. The storage device is a USB 1.0 and computer is a USB 1. DIR B.CompTIA 220-702: Practice Exam C. CD D. The device drivers are not compatible with the computer D. Cable tester D. The storage device is near full capacity and needs formatting B. Any Time.1 Answer: D "Pass Any Exam. Task Manager Answer: D QUESTION NO: 392 Which of the following tools is BEST to use if a technician has dropped a screw into a workstation while repairing it? A.1 and computer is a USB 2. The storage device is a USB 2.actualtests.

CompTIA 220-702: Practice Exam QUESTION NO: 395 Which of the following is a speed enhancement in Windows performance when searching for files? A. Indexing B. Formatting C. Disk Cleanup D. System Restore Answer: A

QUESTION NO: 396 Which of the following should be used to check a serial port for functionality? A. Loopback plug B. Toner probe C. Multimeter D. Cable tester Answer: A

QUESTION NO: 397

A. Print spooler has been disabled B. IP address of the printer has been modified C. Printer is out of paper and is producing an error D. IRC service was stopped Answer: B

QUESTION NO: 398 A technician receives a PC that will not turn on. The technician has tried using a different power cord and outlet. Which of the following should the technician check NEXT? A. CMOS battery "Pass Any Exam. Any Time." - www.actualtests.com 119

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CompTIA 220-702: Practice Exam B. Motherboard C. Hard drive D. Power supply Answer: D

QUESTION NO: 399 Which of the following percentages is required for Disk Defragmenter to fully defragment the volume? A. 5% B. 15% C. 25% D. 50% Answer: B

Which of the following commands can be used to map a network drive? A. nslookup B. xcopy C. ipconfig /all D. net use

QUESTION NO: 401

Which of the following could be used to test the voltage coming from a power supply? A. Line tester B. Multimeter C. Loopback plugs D. Cable tester Answer: B

QUESTION NO: 402

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-702: Practice Exam Which of the following should be used to test a parallel port? A. Line tester B. Multimeter C. Null modem cable D. Loopback plugs Answer: D

QUESTION NO: 403 A technician is upgrading memory in a desktop PC. The user purchased two 2GB DIMMS from the PC manufacturer. The PC powers on and POST shows 2GB of RAM. Which of the following is the FIRST action to perform? A. Update the manufacturer's chipset drivers. B. Replace the two 2GB DIMMs with four 1GB DIMMs. C. Update the PC BIOS and verify all memory is seen in POST. D. Replace both of the 2GB DIMMs memory with new memory. Answer: C

QUESTION NO: 404

An administrator has connected a computer to the network, but does not have connectivity. Which of the following is the BEST way to test connectivity? A. Digitalmultimeter B. Line tester C. Network card tester D. Computer diagnostic software Answer: B

QUESTION NO: 405 Which of the following tools should the technician use when testing a serial port? A. Cable tester B. Multimeter

"Pass Any Exam. Any Time." - www.actualtests.com

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The printer is offline." . Which of the following is MOST likely the cause? A. The print spooler is stopped. Answer: C "Pass Any Exam. Inverter B. but when connecting to an external display.actualtests. Daylight savings time is unchecked in the OS settings. Logic probe Answer: C QUESTION NO: 406 The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Answer: B QUESTION NO: 407 A customer has a dim image on their internal LCD panel. D.CompTIA 220-702: Practice Exam C. The network connection is unavailable.www. The CMOS battery has to be replaced. D. The user does not have the proper security permissions. LCD panel D. C. Daylight savings time is checked in the OS settings. Which of the following is MOST likely the cause of this issue? A. C.com Ac tua lTe sts . Which of the following is MOST likely the cause? A. LCD cable C. Loopback plug D. Any Time.co m 122 . the image is fine. B. B. The OS system time is wrong. System I/O Answer: A QUESTION NO: 408 A technician has to repeatedly set the BIOS time.

Which of the following drive types would MOST likely be installed? A. remove the CMOS jumper.com 123 Ac While trying to load an image on a machine. shut down and move the jumper back. and reboot the machine. Motherboard D. When the technician restarts the machine. The computer fails to load the operating system and has an error that states 'no boot device found'. Which of the following has failed? A. Optical drive Answer: B QUESTION NO: 411 A. reinstall the OS.co m . DVD D.CompTIA 220-702: Practice Exam QUESTION NO: 409 A laptop optical drive has failed and needs to be replaced with a drive allowing the user to store 25GB of data on each disk. Update BIOSfirmware. Hard drive C. Blu-Ray Answer: D QUESTION NO: 410 A technician has been called to a user's desk to diagnose a computer that is making a loud grinding noise when it is powered on.reboot. and move the CMOS jumper. DVD-RW B. Which of the following can be performed to resolve this issue? tua lTe sts . boot. A technician replaces the "Pass Any Exam. Answer: A QUESTION NO: 412 A user needs a laptop keyboard replaced because the space bar is not working. D. Memory module B. C. and reboot the machine. it does not POST. Restart the machine. B. Move the CMOS jumper. Any Time. Shut down the workstation." . DVD+RW C.actualtests. the process stalls at configuring BIOS settings.www.

com Ac tua lTe sts . The new keyboard is defective and needs to be replaced. B. Answer: B QUESTION NO: 414 A technician is installing a second PATA hard drive on the same channel as an existing PATA drive. Answer: D QUESTION NO: 413 A user states that the LCD display on their laptop has intermittent lines on the screen." . the line appears and then disappears. and notices that a diagonal set of keys will not respond. Proper jumper placement on the drives D. The drive is high density dual-sided "Pass Any Exam. Which of the following is the MOST likely cause? A. B. The video controller on the system board is defective. Which of the following is the MOST likely cause? A. The bus speed is compatible with the floppy drive B. The display cable is loose or damaged. D. The hinge on the display panel is damaged. Matching RPM ratings for the two drives Answer: C QUESTION NO: 415 When installing a floppy drive a technician should pay careful attention to which of the following? A.www. The display panel is defective. D. C.actualtests. The keyboard ribbon is not seated properly. C.co m 124 . The motherboard firmware version B. StickyKeys is enabled and needs to be disabled. Matching sizes for the two drives C. Any Time. The technician notices that when the display panel is moved.CompTIA 220-702: Practice Exam keyboard. With which of the following should the technician be MOST concerned? A. The system board is defective.

3389 D. D. Which of the ports need to be open and forwarded to the server? A.CompTIA 220-702: Practice Exam C.co m 125 . The system only has one floppy drive installed Answer: C QUESTION NO: 416 After replacing the motherboard in a laptop. Which of the following is the MOST likely cause of this error? A. 80 C. B. Answer: A QUESTION NO: 417 When disassembling a laptop a technician should do which of the following? A.actualtests. the system overheats and fails to boot. C.www. Start from the top of the laptop. The fan is not compatible with the new motherboard. 23 B. 8080 Answer: C "Pass Any Exam. Carefully place all screws in one container so that they do not get lost C. Thermal paste was not applied between theheatsink and CPU.com Ac tua lTe sts . Any Time. Remove the hard drive and backup all data before disassembly B." . The data cable from the drive to the controller is properly aligned D. Refer to the manufacturer's documentation D. The replacement motherboard firmware is out of date. carefully disassembling each component Answer: C QUESTION NO: 418 A new firewall has been installed and now the client offsite is unable to RDP into the server. The GPU is not compatible with the CPU.

Multimeter . Multimeter D. Flash drive B.CompTIA 220-702: Practice Exam QUESTION NO: 419 A user would like 50GB of data transferred from their old computer to their new computer. Thermal compound B. Any Time. Which of the following would be the BEST way to transfer their data? A.www. LCD B." . Loopback plug Answer: C QUESTION NO: 422 Which of the following should MOST likely be replaced if the laptop will not display any video through the laptop's screen or an external monitor? A. USB hard drive adapter Answer: D QUESTION NO: 420 Answer: B QUESTION NO: 421 Which of the following would BEST be used to test that a power supply is providing the correct power to a system? A. DVDs C.actualtests. Oscilloscope B. Loopback plugs D.com 126 Ac tua lTe sts A. Wire crimper C. Power inverter "Pass Any Exam.co m Which of the following should be used when removing or installing computer components? . Floppy disks D. Anti-static mat C.

Metal shim D.CompTIA 220-702: Practice Exam C. Power supply tester E. Video card Answer: D QUESTION NO: 423 Which of the following tools could be used to probe a faulty power supply? (Select TWO). Flathead screwdriver B.co m 127 . A. Plastic shim C. Wrist strap C. Cable tester B.com Ac tua lTe sts .www." .D QUESTION NO: 424 A laptop LCD screen needs to be replaced. Pliers Answer: B QUESTION NO: 425 Which of the following tools is used to prevent ESD? A. Video drivers D. Which of the following tools would be BEST used to open the case? A. Punch down C. Loopback plug D. Multimeter B. CAT5 cable tester Answer: A. Power supply tester Answer: B "Pass Any Exam.actualtests. Any Time. Multimeter D.

pathping C. Which of the following is the BEST way to remedy this issue? A. Which of the following commands will facilitate this? tua lTe sts .actualtests. Toner and probe Answer: A QUESTION NO: 427 An advertising firm often prints large amounts of graphics on their color laser printer. Power attenuator C." .CompTIA 220-702: Practice Exam QUESTION NO: 426 A technician wants to verify that a PC power supply is converting the AC current it receives in to the correct DC current. Update the firmware Answer: A QUESTION NO: 428 A. ping -c Answer: C QUESTION NO: 429 After replacing a processor in a PC.com Ac A technician on a Windows PC wants to ping continuously to another PC. Print the graphics in grayscale C. the printer will always print text documents. Many times the printer errors out and will not print the graphics.www. Which of the following tools would BEST accomplish this? A. Amperage meter D. ping -t D. ping -l B. the system shuts down after a few seconds. Multimeter B.co m 128 . Which of the following should be done to correct the issue? "Pass Any Exam. Install more printer memory B. Flash the NVRAM D. Any Time.

This is normal after replacement Answer: A QUESTION NO: 432 A technician needs to add an Ethernet adapter to a laptop computer. Configure the memory parity C. PCMCIA "Pass Any Exam.CompTIA 220-702: Practice Exam A. Upgrade to a compatible processor B.actualtests. Which of the following may resolve the problem? A. Install a slower processor Answer: A QUESTION NO: 430 New memory has been installed into a PC.co m ." .com 129 Ac tua lTe sts . Install a new cooling fan C. Floppy ribbon is reversed B. The PC fails to POST after the memory is installed. Reset the BIOS to default settings D. AGP D. Floppy disk is in the drive C. Any Time. the LED on the drive stays constantly lit and the drive does not work. Upgrade the operating system Answer: C QUESTION NO: 431 After installing a replacement floppy disk drive. Floppy ribbon is not connected D. PCIe B. Update the BIOS D. PCI C.www. In which of the following slot types would the new card MOST likely be installed? A. Apply fresh thermal compound B. Which of the following is the MOST likely cause of the problem? A. The manufacturer's website states that the motherboard supports the new memory.

Any Time. After installing the card. C." . Answer: D QUESTION NO: 434 Answer: D QUESTION NO: 435 A laser printer is displaying an error message that the toner needs to be replaced. Firmware needs to be updated D.com Ac tua A. Which of the following would MOST likely resolve the issue? A. Calibrate the printer for the new toner B. After a few minutes the printer displays an error and does not print the graphic. Which of the following is the MOST likely cause of the issue? . Reset the maintenance page count D.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 433 A laptop needs to have a wireless adapter installed. Insufficient printer memory lTe sts A user is attempting to print a very large color graphic to a network color laser printer. The laptop supports the installation of an internal wireless card in a mini PCI slot. nothing prints.www. Network connectivity issue B. Install an external antenna. Increase the power level of the card. Connect the internal antenna. D. Enable the mini PCI slot in the BIOS. Replace the fuser C.co m 130 . Windows does not detect any wireless signals. Remove the seal strip from the toner Answer: D "Pass Any Exam.actualtests. Which of the following will MOST likely resolve the issue? A. After replacing the toner. B. Regular text documents print without issue. Incompatible print driver C.

CompTIA 220-702: Practice Exam QUESTION NO: 436 Which of the following switches in Windows can be used to ping a host until stopped? A. SNMP Answer: A QUESTION NO: 439 A user would like to manage a workstation from a different network. After the installation. Windows update Answer: A QUESTION NO: 438 A technician notices that the computer is only obtaining a 169.x.x. Which of the following would be used to enable this operation? A. the computer only recognizes 2GB.www. DHCP B. Which of the following needs to be performed? A." .x IP address on the network even when the network card is set to obtain IP address automatically. -l B. Any Time. -f Answer: C QUESTION NO: 437 A technician installs a motherboard from a manufacturer that states it supports 4GB of RAM. DNS C.com 131 Ac tua lTe sts . -t D.actualtests. Replace the CMOS battery D. Which of the following services is MOST likely malfunctioning? A. NAT D. Update firmware B. -a C. Enable DHCP "Pass Any Exam.co m . Update drivers C.

"Pass Any Exam. 1600MHz C. 1600MHz C. All of the new card configuration steps have been followed. The OS sees all known wireless networks but cannot connect to the user's network. Any Time. 3200MHz D. 1333MHz B." . DMZ is enabled. MAC filtering is enabled. Enable firewall C. 4800MHz Answer: B Answer: A QUESTION NO: 442 A user replaces a laptop's wireless PCMCIA card with a different vendor's card.CompTIA 220-702: Practice Exam B. Enable MAC filtering Answer: C QUESTION NO: 440 Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 3200MHz? A. Enable port forwarding D. 2933MHz D.com Ac tua A. C.co m 132 . 3200MHz lTe Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz? sts QUESTION NO: 441 . D. B.www. SSID broadcast is disabled. WEP is being used. Which of the following is the MOST likely reason for this behavior? A.actualtests. 1333MHz B.

which of the following should be done FIRST to help ensure proper reassembly? A. Which of the following tools can a technician use to verify the problem? A. Less than a minute later it powers off. Hard drive jumpers C. Which of the following should be checked FIRST? A. Loopback plugs C.actualtests. Multimeter B. Cable tester D. Place LCD to the side to prevent damage Answer: B QUESTION NO: 446 "Pass Any Exam. Any Time. Document screw locations C." .www.co m 133 . Butt set Answer: D When replacing a system board on a laptop. Place all screws in a cup B. HDD for bad sectors D. this is the same line that the DSL is on. Memory type and speed B.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 443 An ACPI PC powers on and runs POST. Place all parts in a bin D.com Ac QUESTION NO: 445 tua lTe sts . CPU fan operation Answer: D QUESTION NO: 444 A client is having a problem with crosstalk on their phone line.

Any Time. Which of the following is the MOST likely issue? A. can only recognize 137GB during usage.com Ac tua lTe sts . C.www. Windows XP does not support hard drives larger than 137GB. Answer: D QUESTION NO: 448 A user reports that their Windows XP machine.co m 134 . The hard drive is defective and needs to be replaced. Service Pack 1 has not been installed on the machine. if the technician is unsure of a part location. B." . D. The access point is 802. WPA2 security was not turned on for the access point. The access point is 802.11g and the laptops are 802. C.11a and the laptops are 802. Which of the following tools would be the BEST choice to use to verify a possible cause? A. Technical chat forum Answer: B QUESTION NO: 447 A technician has just deployed new laptops for a company to be used in conjunction with their existing wireless access points. which has a 250 GB hard drive. Answer: B QUESTION NO: 449 A technician is troubleshooting a PC that intermittently does not power on. Third party support center B. Manufacturer documentation C. which of the following should the technician consult FIRST? A.actualtests. B. The laptops all have their physical wireless switches turned off. None of the laptops can pick up the SSID for the access point. D.CompTIA 220-702: Practice Exam When replacing system components on a laptop.11n. Cable tester "Pass Any Exam.11g. The hard drive jumpers have not been set properly. Microsoft Knowledge Base D. Which of the following is the MOST likely problem? A.

PSU tester Answer: D QUESTION NO: 450 Which of the following tools would be BEST to use to pry open the case of a laptop? A.E QUESTION NO: 452 Which of the following does the ping command do? A.co m 135 . Enables the ability to view IP address settings on the NIC D.www.actualtests. Field strength meter D. SATA ports E. Any Time. Communicates with the local drive B. Ohm meter C. PS\2 ports B. Parallel ports Answer: C. Communicates with network devices C. Serial ports D. Plastic wedge C. Metal screwdriver B.CompTIA 220-702: Practice Exam B. FireWire ports C. Extension magnet Answer: B QUESTION NO: 451 Which of the following could be tested with a set of loop back plugs? (Select TWO). A." .com Ac tua lTe sts . Enables the ability to uninstall network devices Answer: B "Pass Any Exam. Needle-nose pliers D.

CompTIA 220-702: Practice Exam QUESTION NO: 453 Which of the following commands would a technician use to view the active application connections on a local PC to the network? A. Faulty fuser Answer: B." . netstat C.com 136 Ac tua QUESTION NO: 455 lTe Answer: D sts A. Worn paper feed roller D. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the "Pass Any Exam. ipconfig B.www. net use Answer: B QUESTION NO: 454 Which of the following components may cause a paper jam in a laser printer? (Select TWO).C QUESTION NO: 456 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. UDP D. IPX/SPX C. Faulty sensor C.co m A technician is trying to use the nslookup command. Defective scanner E. TCP/IP . Any Time. A. nslookup D. Formatter B. NetBIOS B. Which of the following needs to be installed before this command can be used? .actualtests.

11g B.3 Answer: C "Pass Any Exam. Scanner unit is defective Answer: A QUESTION NO: 458 Which of the following wireless encryption standards would provide the HIGHEST level of security? A.2 C.co m . Faulty sensor C. CHAP D. EAP Answer: A QUESTION NO: 459 Which of the following wireless standards uses the 5GHz frequency? A. Which of the following could be the cause? A. Worn pickup rollers D. 802.actualtests. 802. Problem with the formatter board C. Paper pickup roller is worn B.CompTIA 220-702: Practice Exam print job is sent. WEP C. Any Time. Problem with the developing drum B.11a D. 802. WPA-PSK B. Separation pad Answer: B QUESTION NO: 457 Which of the following will cause a ghost image on a printout? A.com 137 Ac tua lTe sts .www. 802. Paper tray D." .

Answer: C QUESTION NO: 461 A user states that their laser printer jams constantly. Which of the following is the MOST likely cause? (Select TWO).www. B. C. The wireless card is a newer 802. Theprinters fuser is going bad and needs a replacement. Answer: A. D. The wireless card needs to have its jumpers configured to work properly on an older system.com Ac QUESTION NO: 462 tua Answer: B lTe sts . The monitor is unplugged. The memory is bad and must be replaced. The new modules are DDR2 533MHz. B. The unit is a little over seven years old and has had no maintenance. a pattern of beeping sounds occurs and there is no display." . The laptop has the olderminiPCI expansion slot and the new card uses miniPCI express. Which of the following is the MOST likely cause of this issue? A. The BIOS is not at the latest revision. The laptop is too old and does not have a PCI slot for the new card. The battery was left in the notebook. A.E "Pass Any Exam. C. C. E. Upon starting the notebook. The new and old SODIMM modules are the same type.CompTIA 220-702: Practice Exam QUESTION NO: 460 A laptop needs a wireless card upgrade.actualtests. The rollers on the printer need to be replaced.co m 138 .11b/g/n card and the laptop itself was manufactured seven years ago. A technician follows the manufacturers safety procedures and upgrades the RAM in a notebook computer from 512MB to 2GB. The drum on the printer is getting old and needs to be replaced. Theprinters toner is running low and therefore not pulling paper through the mechanism. The technician attempts to install the new card with no success. D. Any Time. The laptop has the older PC Card expansion slot and the new card is onlyminiPCI. Which of the following is the MOST likely problem? A. D. B.

1 device has been plugged into the USB hub. A USB 1. PPP encryption B. B. The new memory is not using the required speed. The system BIOS was upgraded to the latest level.actualtests. C.co m . The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. Optical drive "Pass Any Exam. There is a new IRQ conflict with the hard drive that is connected to the USB hub.com 139 Ac tua lTe sts . Any Time.www. C. VPN D. The power button is not working.CompTIA 220-702: Practice Exam QUESTION NO: 463 The memory in a notebook computer has been upgraded. the system still tries to boot from the optical drive. The battery was removed from the notebook during the upgrade. B. D. Answer: D QUESTION NO: 465 Which of the following methods will restrict wireless access to specific devices? A. D." . Which of the following is the MOST likely cause? A. The notebook will not power on. Answer: C QUESTION NO: 464 There are four USB devices connected to a clients computer through a USB hub. There are too many devices plugged into the USB hub. Which of the following is the MOST likely cause? A. The USB cable connecting the hub and the computer is loose. Which of the following is the MOST likely cause of this problem? A. Dynamic IP addressing Answer: B QUESTION NO: 466 A user reports that after configuring the BIOS to boot to the hard drive first. MAC filtering C.

0.255 B. CMOS battery D. 255.0.1. Any Time. md C.actualtests. 192.com Ac tua lTe sts . 169.co m 140 .1 D.255. System Properties >Hardware Tab>Device Manager>Action menu B.168.254 1. Power supply C. System Properties>Advanced Tab>Performance Options>Advanced Tab D. copy B. xcopy D. System Properties>Remote Tab>Advanced Tab Answer: C QUESTION NO: 468 Which of the following commands will duplicate entire directories from one location to another? A." . CD-ROM disk Answer: C QUESTION NO: 467 Which of the following paths is used to view the size of the paging file in Windows XP? A.255.1 C. System Properties>Hardware Tab>Hardware Profiles C. dir Answer: C QUESTION NO: 469 Which of the following is a local host IP address? A.CompTIA 220-702: Practice Exam B.1 Answer: B QUESTION NO: 470 "Pass Any Exam. 127.www.

CompTIA 220-702: Practice Exam When booting a Windows XP computer. ISP address. cd B. Gateway. Verify the correct IP address. Which of the following is the NEXT step in solving the issue? A. Lease. DHCP disabled B. Physical address. Check the DNS server.com Ac A.DLL B. Intranet address. md C.SYS Answer: C QUESTION NO: 471 Which of the following commands will make a new directory? A. IO. DHCP server address. IP address Subnet mask.INI D. CONFIG. Subnet mask." .co m 141 .SYS C. Which of the following files needs to be changed? A. C. IP address. dir D. DHCP enabled C. Gateway. IUSER7. Any Time. DNS.actualtests. Lease obtained/expiration tua Which of the following information will be displayed with the command ipconfig /all? lTe sts . rd Answer: B QUESTION NO: 472 Answer: D QUESTION NO: 473 A user reports that email is working but they are unable to access the Internet. Lease.www. "Pass Any Exam. IP address. BOOT. two screens pop-up that offer a choice between two operating systems to boot to. Subnet mask. B. IP address. Dual boot configuration is not installed on this computer. Lease D. Lease. Gateway. Check the DHCP server. MAC address.

A loose connection on the hard drive. "Pass Any Exam. Make a company policy that states that it is unlawful to leave disks in the machines. Which of the following is the BEST solution to resolve this problem? A. B. Make it a part of the evening checks to ensure all disks are removed.actualtests. Which of the following is a possible solution? A. D. the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a NTLDR is missing error. Install a larger hard drive. The technician then installed a known good CPU with the same negative results. The BIOS needs to be updated. Any Time. C. B. tua lTe A technician installed a faster CPU and now the system will not start after the install. Make a daily announcement to remove all disks before departing for the day. C. Install moreRAM. The CMOS chip needs to be replaced. Which of the following is MOST likely the cause? sts . Increase virtual memory size.co m 142 . Ensure the website is not blocked. Change the Boot order in the BIOS.com Ac A. Install a faster CPU." . Answer: A QUESTION NO: 474 It is a companys policy to shut down all workstations at the end of the day. B. The technician removed and reseated the CPU with no positive results. D. However.www. C. D. Answer: B QUESTION NO: 475 Answer: A QUESTION NO: 476 A technician notices that the computer locks up at times and maintains a high commit charge. The RAM needs to be upgraded.CompTIA 220-702: Practice Exam D.

www. MAC filtering D. Any Time. 80 D. MAC filtering Answer: A QUESTION NO: 480 When getting an Inaccessible boot drive error. Subnet mask C.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 477 Which of the following allows IP addresses to be assigned automatically? A. ensure there is not a disk in the floppy drive.com Ac tua lTe sts . "Pass Any Exam. DHCP C. 20 B.co m 143 ." . DHCP server D. the FIRST step to solve the issue should be to: A. Firewall B. Peer-to-Peer networking B. 25 C.actualtests. 110 Answer: A QUESTION NO: 479 Which of the following will allow and deny Internet traffic? A. DNS Answer: B QUESTION NO: 478 Which of the following ports must be open for FTP? A.

Adjust the brightness of the screen. Install a red ribbon cable instead of a blue cable. Reboot the computer." .www. Which of the following should be done FIRST? sts QUESTION NO: 482 . D. check the hard drive to ensure it is working. D. which of the following is the FIRST action that should be taken? A. Reload the operating system. Update the hardware drivers to support the second drive. check to see if the correct disk is in the CD-ROM. Use amultimeter to check for a faulty power supply. and one as slave. B. Check the CMOS to make sure the boot order is correct. Answer: C QUESTION NO: 481 A user reports that when powering on their computer only a black screen with a lone cursor appears. C.co Answer: B m 144 . Check the pins on the video cable to see if they have been damaged. C. Listen for beep codes to determine if the video card needs reseated.CompTIA 220-702: Practice Exam B. Any Time. Configure one of the HDD as master. D. Update the BIOS to support additional drives. C. check to see if the computer is connected to the network. lTe A user asked to have a second IDE hard drive installed on their computer.com Ac tua A. D. C.actualtests. Answer: B "Pass Any Exam. Check for a floppy disk in the FDD. B. B. Answer: B QUESTION NO: 483 When receiving a Missing NTLDR error. Which of the following is the FIRST step to determine the problem? A.

Decrease the graphics resolution for the printer.www. Any Time.com 145 Ac tua lTe sts . Which of the following is the FIRST step to determine the problem? "Pass Any Exam. By default. B. B.actualtests. Apply the latest service pack to theusers computer. Add a higher capacity toner cartridge to the printer. Answer: B QUESTION NO: 486 Each time a user tries to print a document. C. Clear the paper jam in the printer. Guest users are allowed changed permissions. the user receives a out of memory error message. All sub-folders inherit the most restrictive permissions within the folder. D. Answer: B QUESTION NO: 485 A user reports not being able to print to a new printer but can print to an old printer. which of the following properties apply? A. D. Which of the following will MOST likely solve the issue? A. Change the printer paper to lighter grade. Which of the following would BEST solve the issue? A. Answer: A QUESTION NO: 487 A user reports that when powering on their computer all they see is a black screen with a cursor.co m . The user is no longer in the workgroup and needs to be reassigned. All sub-folders within that folder are given a password. C." . Add additional RAM to the printer.CompTIA 220-702: Practice Exam QUESTION NO: 484 When setting security permissions on a folder. Everyone else in the same workgroup can print to the new printer. C. B. read permissionsare denied on all files within the folder. D. Add the new printer to user's computer.

After working hours Answer: D "Pass Any Exam. C.actualtests. Answer: A QUESTION NO: 488 A user asked to have a second hard drive installed on a single IDE channel in a computer. Adjust the brightness of the screen. The permissions are inherited by all files and folders within that folder. so any problem could be quickly fixed C. C. One hard drive must be configured as master. D.co m 146 . Right before running OS updates B. Answer: A QUESTION NO: 489 Answer: C QUESTION NO: 490 When would be the optimum time to schedule a virus scan? A. D.www. D. The hard drives have to be of equal capacity to be on the same channel. During the busiest time of the day. Which of the following must be taken into account? A. There are no significant changes to other files. a virus scan should not affect any systems D. Anytime. C. Listen for beep codes to determine if the video card needs reseated.com Ac tua A." . One hard drive must be configured as external and the other internal. Use amultimeter to check the power supply. The motherboard must be able to support dual hard drives. All folders within that folder are given a restrictive password lTe Which of the following is true when setting default security permissions on a folder? sts . The created folder inherits the most restrictive permissions within the folder. Check the pins on the video cable to see if they have been damaged. B. Any Time.CompTIA 220-702: Practice Exam A. B. B. and one as slave.

D. C. Install the correct drivers. B. Instruct the user to change the toner cartridge.CompTIA 220-702: Practice Exam QUESTION NO: 491 A technician installs a new USB inkjet printer for a client.co m . D. Answer: B QUESTION NO: 492 A workgroup user reports not being able to print to the new printer. Use a different USB port. C. B. Which of the following would BEST solve the issue? A. Change the paper size.actualtests. Clear the print queue on the new printer. D. A. Any Time. B. The user needs to print the document now for an upcoming meeting. Clear any paper jams from the printer.com 147 Ac QUESTION NO: 493 tua lTe sts . Answer: C QUESTION NO: 494 "Pass Any Exam. Instruct the user to change the paper to a lighter grade.www. The text output is unreadable.E Each time a user tries to print a large color graphic the user receives an out of memory error message. Instruct the user to decrease the graphics resolution of the image. Which of the following is the BEST solution for the problem? A. Answer: A. Set the new printer as the default printer. Which of the following will solve the issue? (Select TWO)." . E. The client tests the printer by printing several pages. C. Everyone else in the workgroup can print to the new printer and the user can still automatically send print jobs to the old printer. Change the toner cartridge. Change the user's password and permissions. Instruct the user to increase the graphics resolution of the printer. Add the new printer tousers computer.

Any Time.co m 148 . small amount in the center of the CPU Answer: B QUESTION NO: 495 When replacing a laptop keyboard. edit Answer: A QUESTION NO: 497 Which of the following commands shows a graphical display of the drive or paths directory structure? A.CompTIA 220-702: Practice Exam When applying thermal compound to the top of a CPU. remove the AC power. very thin layer. dir B. remove the top bezel covering the screws holding the keyboard in place. D. making sure to cover the CPU C. apply a: A.www. making sure to cover the sides of the CPU B. dir B. tree D.actualtests. little bit on the tip of a brush. call C. nslookup C. thick layer. making sure to cover the top and sides of the CPU. C. remove the battery. Which of the following command will display a list of folders and files? A. cd D.com Ac tua lTe QUESTION NO: 496 sts Answer: D . the FIRST thing to do is: A." . B. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. path "Pass Any Exam. D.

sfc C.actualtests. chkdsk B. 2. Any Time. 6 .CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 498 How many volts does a power supplys 4-pin Molex connector carry to internal devices? A. which of the following command-line applications would a technician use? tua lTe sts A. 2 B. 15 volts Answer: B QUESTION NO: 499 Answer: B QUESTION NO: 500 A.5 volts B." .www. 5 volts C. 4 D.com Ac To scan for corrupted system files. 3 C. ntbackup Answer: B QUESTION NO: 501 In Windows Vista. dfgmgr D. 6 volts D.co How many hard drives are necessary to create a RAID 5 array? m 149 . which of the following commands would be used to verify that the previous system shutdown routine was completely successful? "Pass Any Exam.

C. "Pass Any Exam. sfc D. a technician gets a loud beeping noise and the computer will not successfully POST. C. chkdsk Answer: A QUESTION NO: 502 Which of the following is the name of the Windows Vista application that will display items such as a clock. Static electricity from thetechnicians body can destroy the copper piping. Applets Answer: C QUESTION NO: 503 Answer: B QUESTION NO: 504 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. One of the sticks of RAM is not seated properly.co m . The copper can break loose from the heat sink and damage the computers components. Which of the following is the MOST likely cause of the problem? sts . chkstdn C. Gadgets C. One of the sticks of RAM is in the wrong slot. chkntfs B. B. B.com 150 Ac A. Aero B. One of the sticks of RAM is installed backwards. Sidebar D.CompTIA 220-702: Practice Exam A. Copper is a carcinogen and can be absorbed into the skin. Oil from the skin can decrease coppers ability to conduct heat. weather and thumbnails on the desktop at startup? A." . D. Any Time.www. tua lTe After replacing the RAM on a clients system. One of the sticks of RAM is from a different manufacturer.actualtests. D.

CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 505 A technician is repairing a computer that will not start up. 256MB of RAM. The technician notices the power button does not display any lights and the LED on the motherboard is off. Power supply B. Motherboard C. DHCP Answer: D "Pass Any Exam.www." . and a motherboard designed for gaming. Hard drive lTe sts A client is reporting that their system is operating slowly. I/O panel Answer: A QUESTION NO: 506 Answer: C QUESTION NO: 507 Which of the following protocols must be enabled in a wireless router if it is to automatically assign host IP addresses? A. Which of the following components would MOST likely need to be upgraded to increase performance? .com Ac tua A. Processor B. Processor C. The client has a 2GHz processor.actualtests. RAM D. WEP B. Which of the following is the cause of the problem? A. Hard drive D. WPA D. Any Time.co m 151 . DNS C.

The OS firewall is blocking the application. B. ESD strap Answer: C QUESTION NO: 511 A user receives a message on a Windows Vista machine stating that there is an error with the boot configuration data.com Ac tua QUESTION NO: 510 lTe Answer: A sts .Which of the following is the BEST reason for the failure? A. D. Multimeter D. Theusers PC is blocking port 80. Ethernet cable tester C. Any Time. The remote technicians PCis blocking remote assistance. Theusers PC is blocking port 3389. The technician receives and responds to the invitation but cannot connect to the users PC. Which of the following is MOST likely corrupted. Loopback plug B. 64-bit WEP C. 256-bit WPA Answer: B QUESTION NO: 509 A user emails a remote assistance invitation to a technician. stopping the boot process? "Pass Any Exam." .co m 152 .CompTIA 220-702: Practice Exam QUESTION NO: 508 Which of the following encryption methods requires a 10-digit network key? A.actualtests. 128-bit WEP D. Which of the following tools would BEST diagnose the part? A.www. A technician suspects that a power supply on a computer may be going bad. 64-bit WPA B. C.

special drivers will be required.www. the PC can receive emails. C. BOOT. QUESTION NO: 513 A. DHCP D.actualtests. the chip installed in the expansion slot has to have the same capacity as the chip already installed.co m . the chip has to be seated properly and locked down to be detected.com 153 Ac tua A user has recently reported that a PC is having a problem sending emails using an email client in the Windows XP system. Any Time.CompTIA 220-702: Practice Exam A. SMTP B. However. D. Which of the following could be responsible for this problem? lTe sts Answer: C . The firewall settings B. BCD B. B. CONFIG.INI C.INI D. TCP/IP Answer: A QUESTION NO: 514 Which of the following features can be identically configured on a wireless access point and in the wireless network OS settings? A. the chip in the primary slot has to be the same or bigger size than the chip in the expansion slot. memory chips are notplug and play. HTTPS C. SYSTEM.SYS Answer: A QUESTION NO: 512 When installing additional memory in a notebook computer." . the MOST important point to remember is: A. The DHCP address "Pass Any Exam.

Answer: C QUESTION NO: 516 A technician was asked to remediate a serious.Which of the following did the technician use to change this feature? A. Which of the following should the technician do? A.actualtests. The customer does not want the installation downloaded from their network. The use of one desktop and a serial cable to copy the script into all the desktops. D. The SSID Answer: D QUESTION NO: 515 A customer requires the installation of a 10MB script on 2000 desktops in one building and it is to be completed by twenty technicians. Any Time. The use of a desktop and crossover cable to copy the script into the desktops. B.www. System Date and Time "Pass Any Exam. Remediate the problem and block all the sites that are the most common to infect the PC. System Information Dialogue box C. Regional and Language Options B. The workgroup name D." . C. Remediate the problem and then advise the customer on virus/spyware prevention. The use of a flash drive to copy the script into all the desktops.co m . Remediate the problem and tell the customer to use the Internet less frequently. C. Which of the following methods will be the least expensive and most efficient for the technicians to do? A. B.com 154 Ac tua lTe sts . Remediate the problem and then provide a list of sites that the customer should avoid in the future. on-going virus and spyware situation for a particular customer. D. Answer: C QUESTION NO: 517 A technician changed the system date and time to display military time on a PC. The use of an IEEE 1394 cable to copy the script into all the desktops.CompTIA 220-702: Practice Exam C.

Device has not been digitally signed Answer: A QUESTION NO: 520 In Device Manage. Device is removed C. Device has not been digitally signed D." .co QUESTION NO: 519 m . a yellow mark indicates which of the following? A. Device conflict B. Device conflict B. The motherboard does not have PS/2 connectors.actualtests.com 155 Ac tua lTe sts .www. Device is removed C. No device driver found D. an exclamation point next to a device indicates which of the following? A. Any Time. Device conflict C. Device has not been digitally signed Answer: A QUESTION NO: 521 A technician is setting up a PC. No device driver found Answer: D When using Device Manager. Device is disabled B. Taskbar and Start menu Answer: A QUESTION NO: 518 When using Device Manager.CompTIA 220-702: Practice Exam D. Which of the following keyboard connector ports will the technician have to use? "Pass Any Exam. No device driver found D. a red X indicates which of the following? A.

RJ-11 C.0 B. 802. RJ-45 Answer: B QUESTION NO: 523 Answer: B QUESTION NO: 524 A technician is working on a laptop that boots up and displays a poor quality picture on the LCD. Serial C. Answer: B "Pass Any Exam. D. Which of the following is the BEST troubleshooting step to take? A.actualtests.co m 156 .Which of the following connector types will plug into the phone jack? A. USB 2. Update the graphics card to meet built-in LCD specifications. Perform a system restore. Plug in an external monitor to see if it is a device driver problem.www. C. Parallel D. RJ-48 D.CompTIA 220-702: Practice Exam A." . IEEE 1394 B. USB Answer: D QUESTION NO: 522 A technician installed an internal modem on a PC. FireWire B.11n C. Bluetooth lTe Which of the following adapters will offer the HIGHEST data transfer rate? A. Parallel sts . B. Any Time.com Ac tua A. Replace the LCD with one that meets vendor requirements.

CompTIA 220-702: Practice Exam

QUESTION NO: 525 A technician is replacing an LCD for a tablet PC but the touch screen functionality is not working. Which of the following is MOST likely the cause? A. The touch screen needs to be calibrated. B. The device driver is not compatible with the replacement LCD. C. A faulty LCD backlight on the LCD. D. The device driver for the LCD is corrupt. Answer: D

QUESTION NO: 526

Answer: A

QUESTION NO: 527

Which of the following specifies the MAXIMUM recommended distance of Bluetooth 1.0 devices? A. 5 meters (16 feet) B. 9 meters (30 feet) C. 10 meters (33 feet) D. 30 meters (98 feet) Answer: C

QUESTION NO: 528 A technician is adding a secondary IDE hard drive to an older system. After installation and the first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? "Pass Any Exam. Any Time." - www.actualtests.com 157

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CompTIA 220-702: Practice Exam A. The new drives jumper is set for master. B. The new drive is connected to the secondary bus as a slave drive. C. Both drives jumpers are set for cable select. D. The old drives jumper is set for master and the new drive is set for slave. Answer: A

QUESTION NO: 529 A user is reporting that the image on their CRT monitor is shaking and giving them eye strain. The technician notices the display is OK at first, then after a minute it begins wavering. Which of the following is the FIRST step the technician should take? A. Replace the display with a LCD monitor. B. Look around the monitor for items that maybe interfering with the display. C. Open the monitor menu and degauss the display. D. Open the display properties and change the refresh rate from 60Hz to 120Hz Answer: B

QUESTION NO: 530

The technician is working on a computer and the air is dry. Which of the following choices is the BEST option? A. Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat. B. Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit. C. Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding. D. Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment. Answer: A

QUESTION NO: 531 A customer cannot print certain PDF documents on their laser printer. The print job in question is a multi- page large PDF with multiple colors. Which of the following is the MOST likely solution?

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-702: Practice Exam A. Change the driver from PCL to Post Script. B. Update the printer firmware to handle larger jobs. C. Add additional memory to the laser printer. D. Add additional memory to the computer. Answer: C

QUESTION NO: 532 A department of users is reporting there are lines across their printouts. They have already changed the toner cartridge but the issue remains. Which of the following is the BEST item to inspect? A. The fuser unit for damage B. The toner cartridge for proper seating C. The tray pickup rollers for wear D. The registration assembly for damage Answer: A

QUESTION NO: 533

Which of the following is the proper order of user group rights, starting with the group having the most rights? A. Backup Operators, Administrators, Users, Guests B. Power Users, Administrators, Users, Guests C. Administrators, Power Users, Users, Guests D. Users, Power Users, Guests, Backup Operators Answer: C

QUESTION NO: 534 A technician is trying to load a device driver directly from the manufacturers CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem? A. The driver CD is for Windows XP only. B. The technician needs to initialize the NIC first within Device Manager before installing a driver. C. The driver on the CD is not digitally signed. "Pass Any Exam. Any Time." - www.actualtests.com 159

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The StickyKeys option is enabled. Any Time. The driver is corrupt. a flash disk. tua lTe A notebook user states that lately the keyboard beeps when certain character keys are pressed. "Pass Any Exam.1. The technician has determined these devices are connected through the PS/2 ports. The FilterKeys option is enabled. A technician is called and notes the user has the CD-RW drive. Return the computer because of a defect. Which of the following is the MOST likely reason for the problem? A. The ToggleKeys option is enabled. The numeric keypad option is enabled. The USB hub is a version 2. C. Which of the following recommendations is BEST? A. C. C. B.www. Answer: A QUESTION NO: 535 A user reports that a newly installed external CD-RW is not working. B. Which of the following is the MOST likely cause of this situation? sts QUESTION NO: 536 . The USB hub needs more USB ports. Purchase devices with USB connectors. D.CompTIA 220-702: Practice Exam D. Make sure the PS/2 plugs and ports are color matched. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. The user wants their input to be silent. The USB hub is a version 1. Reboot the computer then switch the plugs.actualtests.co m ." .0. The USB hub was not externally powered. D. Answer: C Answer: A QUESTION NO: 537 A client calls after connecting the keyboard and mouse to a new computer. B. The client indicates that neither the keyboard nor the mouse works.com 160 Ac A. D.

C. Any Time. Which of the following is the MOST likely cause? A. When the installed RAM amount is verified in Windows Vista. C. When the application is run a Low on Virtual Memory warning appears.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 538 Additional RAM has been added to a PC. The amount of installed RAM needs to be reduced. B. B. sts A client has installed an additional 1GB of RAM in a computer to accommodate the requirements of a new application. The DIMMs are different speeds.actualtests. only 3GB appears. The RAM was not properly seated in its memory slot. The RAM amount needs to be updated in Virtual Memory. The additional RAM is incompatible with processor.www. The paging file size settings need to be adjusted. A higher wattage power supply needs to be installed. The new RAM is inserted backwards. Answer: B QUESTION NO: 539 Answer: D QUESTION NO: 540 A technician replaces two 1GB DIMMs with two 2GB DIMMs." . C.co m . B. The power supply has insufficient wattage to power the additional RAM. D. Which of the following steps needs to be taken? . Answer: B QUESTION NO: 541 "Pass Any Exam. The DIMMs are from different manufacturers. Which of the following is the MOST likely cause? A. D. An additional hard drive needs to be added.com 161 Ac tua lTe A. D. When the RAM amount is checked within Windows the additional memory is not reflected. Windows Vista 32-bit can only address up to 3GB of memory.

and never the same place twice. B. Answer: A QUESTION NO: 543 Which of the following are good examples of malware prevention in Windows XP? (Select TWO). Control Panel> Internet Options B. B. but every time they open a browser the homepage goes somewhere else.co m 162 . Answer: A." . Computer Management> Device Manager D. but it does not access the disk nor does the drive show in My Computer. that is used when the primary DNS server is unavailable? A. D.CompTIA 220-702: Practice Exam Where in Windows XP would a secondary DNS IP address be entered. NIC properties> Client for Microsoft Networks C.com.com Ac tua lTe sts . Open and then scan all attachments in emails. E. The data cable is not seated properly.D QUESTION NO: 544 A user reports that they set their homepage to Microsoft. There is insufficient CPU bandwidth to support the drive. NIC properties> Internet Protocol Properties Answer: D QUESTION NO: 542 A user reports that their optical drive has power and they can put a disk in it. Which of the following is the MOST likely reason? A. C. Avoid notorious websites and hyperlinks. There is insufficient RAM to support the drive. Re-install the operating system every six months. The power cable is not seated properly. Any Time. C.www. A. Use a trusted aggressive pop-up blocker. Update the anti-spyware software after scanning the system.actualtests. Which of the following is the MOST likely reason? "Pass Any Exam. D.

ISA D.co m 163 . Solid state D." . SATA B. Mini PCI C. eSATA C. Adware D. PCIe 1x Answer: B "Pass Any Exam. Low CMOS battery B. Bad hard drive C. the internal wireless adapter is known by which of the following form factors? A. ping net B.CompTIA 220-702: Practice Exam A. Any Time. PATA lTe On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination? sts QUESTION NO: 546 . PCI B. Corrupt operating system Answer: C QUESTION NO: 545 Which of the following commands will test a computer's NIC for functionality? A. pinglocalhost D.actualtests.www. pingipconfig C. ping microsoft.com Ac tua A.com Answer: C Answer: D QUESTION NO: 547 On laptops.

Extension magnet B. Toner probe C. eSATA B.com Ac A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms.Which of the following types of hard drives is in the laptop? A.CompTIA 220-702: Practice Exam QUESTION NO: 548 A technician has been asked to replace a hard drive in a laptop. Multimeter Answer: D QUESTION NO: 550 A.actualtests. In the wiring closet all the Ethernet cables are hanging free and are not labeled. SATA but with an adapter Answer: C QUESTION NO: 549 Which of the following tools would be used in order to test the voltage output of a laptop A/C adapter? A. Multimeter D. ATX power supply tester C. Any Time. Upon removal. where are the user files located? "Pass Any Exam. Loopback tester B. SATA C. Optical Time DomainReflectometer (OTDR) Answer: B QUESTION NO: 551 On a Windows Vista PC." .co m 164 . the drive has an unfamiliar connector.www. IDE but with an adapter D. Cable tester D. The documentation calls for an IDE hard drive. Which of the following tools would the technician use to locate the cable that runs to each room? tua lTe sts .

Answer: D QUESTION NO: 553 Answer: A QUESTION NO: 554 A client has a program that they want to run everyday at a certain time. Task Scheduler B. Which of the following can the technician use to connect by means of a terminal services session? sts . Task Manager "Pass Any Exam." . D. C. RDP B. FTP C. C:\documents and settings C. B.actualtests.CompTIA 220-702: Practice Exam A. Theusers floppy drive has failed. Which of the following can a technician use to accomplish this? A.com Ac A.co m 165 . C:\users B. Any Time. Calendar C. Which of the following is the MOST likely reason? A. The user does not have a disk in the optical drive. UAC tua lTe A client states that they are unable to install a new program. C:\usersettings Answer: A QUESTION NO: 552 A user states that they have an invalid boot disk message on the computer after a reboot. VPN D. C:\uac D. Computer Management D.www. The user has a USB drive in the system. Theusers hard drive has failed.

The hard drive capacity is 80GB. NTFS B.com 166 Ac QUESTION NO: 557 tua lTe sts .actualtests. Prevents unauthorized programs from being installed C. Prevents data leak D.www. One B. How many partitions will the technician have to create to use all of the hard drive capacity? "Pass Any Exam." . Three D. EFS Answer: C QUESTION NO: 556 Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. Any Time. BitLocker drive encryption D. Prevents memory lost B. Prevents children from accessing the computer Answer: B QUESTION NO: 558 The technician has to format a new hard drive as a FAT32 file system.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 555 Which of the following Microsoft encryption software provides the HIGHEST level of security for PCs running Windows Vista Enterprise or Ultimate Vista? A. Windows Defender forVista C. Two C.co m . Four Answer: B Which of the following is a feature of Windows Vista User Account Control (UAC)? A.

Three D.co m 167 .actualtests. B. The hard drive needs to be replaced. where would a technician find User1 desktop files? sts .www. C:\windows\System32 D. C:\Users\User1 lTe In Windows Vista.CompTIA 220-702: Practice Exam A. C:\Documents and settings\User1\Desktop B. Answer: D QUESTION NO: 560 Answer: B QUESTION NO: 561 Which of the following operating systems. D. Two C. The file system is password protected. The computer is being accessed by a hacker. Four Answer: C QUESTION NO: 559 A users system is locking up after the Windows logo screen on boot-up. The hard drive disk letter is not mapped. WindowsVista B. Windows 2000 C. by default. Which of the following is the BEST reason for this? A. Windows XP Pro D. C:\Users\User1\Desktop C. Windows XP Home Answer: A "Pass Any Exam. uses Documents as the name of a user's document folder? A." . One B. C. Any Time.com Ac tua A.

After the problem is corrected. onlyobtain software from known and reputable sources. Indexing Answer: A QUESTION NO: 563 Answer: C QUESTION NO: 564 A. D. the user reports that they cannot open the file. Safe mode C.CompTIA 220-702: Practice Exam QUESTION NO: 562 A user notices that when installing a program. Set up WEP encryption B. Afterwards they notice that links from search sites get redirected to unusual pages. Which of the "Pass Any Exam. Any Time.com 168 Ac A user has downloaded a game from the Internet. hide their Internet browser connection string. The technician should advise the user to: tua lTe sts A. UAC B. B. the OS displays a dialog box stating that Windows needs your permission to continue. C. onlyrun the latest version of their Internet browser.actualtests. Answer: D QUESTION NO: 565 A technician logs into a users computer and downloads a file from a central server to a users local document directory. After logging in. use only one Internet search site.co A technician wants to hide the wireless router's ID. Windows Firewall D. the user asks how the problem can be prevented in the future. Enable WPA encryption . Which of the following options is turned on? A. Which of the following would accomplish this? m ." . Set up MAC filtering C. Disable SSID broadcast D.www.

Thermal compound Answer: D QUESTION NO: 568 When a SMART error is received on a computer. Memory B.CompTIA 220-702: Practice Exam following can the technician do to solve the problem? A.actualtests.www. Satellite B. Set the correct permissions for the user D. Processor "Pass Any Exam. Cable D. Copy the file to an external drive B.com Ac tua lTe QUESTION NO: 567 sts . Floppy disk C. Any Time. Power connector D. Hard disk B. Fan C. Ethernet C. CD-ROM D." . ADSL Answer: A Which of the following should be installed prior to attaching a heatsink to a processor? A. which of the following devices MOST likely has a problem? A. Disable the firewall Answer: C QUESTION NO: 566 Which of the following broadband networking technologies is MOST widely available in isolated areas? A.co m 169 . Re-create their document directory C.

Serial D. Loopback plug D. Which of the following device types will MOST likely fit the slot in the new laptop? A. The card does not slide all the way into the slot.www. Parallel Answer: A QUESTION NO: 570 Answer: C QUESTION NO: 571 A printer is leaving a ghost image on the printed pages.co m .actualtests. Which of the following would MOST likely be causing the issue? A.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 569 A user receives a new laptop and attempts to put the PCMCIA card from their previous laptop in the expansion slot of the new laptop. Toner cartridge C.com 170 Ac tua lTe A. Cable tester C. ExpressCard B. Paper quality D. Bluetooth C." . Paper jam Answer: B QUESTION NO: 572 "Pass Any Exam. Pickup rollers B. Any Time. Extension magnet B. Power supply tester sts Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? .

com Ac A. Faulty chipset D. USB 1. The PCIe video card is defective and is conflicting with the onboard video. The BIOS detected the PCIe video card and disabled the onboard video. Video Card C. Extension magnet D.actualtests.www. D. USB 2. B. FDD Answer: D QUESTION NO: 573 A user reports that after installing a PCIe video card into a system. Any Time. The drivers for the onboard video card have been overwritten by thePCIe video card drivers. Multimeter tua Which of the following tools could be used to test the voltage coming from a laptops AC adapter? lTe sts .1 D. FireWire B.co m 171 . the onboard video no longer displays.0 "Pass Any Exam." . Which of the following is MOST likely the cause? A. eSATA C. Bad memory B.CompTIA 220-702: Practice Exam Which of the following components could MOST likely cause a Non-system disk or disk error to occur after POST? A. Loopback plug C. Answer: C QUESTION NO: 574 Answer: D QUESTION NO: 575 Which of the following can be used to achieve the highest transfer rate for an external hard drive? A. The processor has overheated and is causing the video to not display. Tone generator B. C.

Update the video card drivers to the latest version. Device Manager D. D. Install a larger capacity hard drive. D. Which of the following should be preformed FIRST? A.com 172 Ac QUESTION NO: 578 tua Answer: D lTe sts . C. The application requires the communications settings to be configured in the OS. B. The ribbon drive needs to be adjusted. B. Answer: D QUESTION NO: 577 A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. The print head needs to be adjusted. The forms length needs to be adjusted. In which of the following are these settings located? A. Which of the following will MOST likely fix this problem? A.actualtests. The forms are old and need to be replaced." . An automotive testing application requires a serial device to be added to a Windows XP Professional PC. Any Time. Network Connections C. Services Answer: C QUESTION NO: 579 "Pass Any Exam. Increase the paging file size.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 576 A user reports that their CAD files will display correctly in low resolution but not in high resolution after installing a new graphics card. Update the motherboard BIOS to the previous version.www. C. Accessibility Options B.co m .

Adware Answer: B QUESTION NO: 580 During POST a beep can be heard. Any Time.com Ac A.actualtests. RAM failure B. and the computer does not boot. diskcomp D. Spyware C. verify B. Virus D. Hard drive failure Answer: A QUESTION NO: 581 Answer: C QUESTION NO: 582 Which of the following commands would be used to fix errors on the system disk? A. Worm B.co m 173 . Which of the following BEST describes the problem? A. Power supply failure C. sfc D. Floppy drive failure D. chkdsk /f "Pass Any Exam. nslookup C. chkdsk tua Which of the following commands would be used to verify the integrity of critical system files? lTe sts . tracert /w B. xcopy /z C.CompTIA 220-702: Practice Exam Which of the following malware types sits quietly in the background to collect and transmit sensitive information from a users computer? A.www." .

DHCP B.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? "Pass Any Exam.11n. Enable the DMZ C.11g. Disable port forwarding Answer: A QUESTION NO: 585 Which of the following should be disabled on a router. Answer: B. TCP/IP C. Any Time. 802.11n. MAC filtering is not allowed in 802.8GHz operation occurs in 802.11n but not in 802.com Ac tua lTe sts . Simultaneous 2. E.11n and 802. WPA2 Answer: A QUESTION NO: 586 Which of the following 802.11n. C. Enable MAC filtering B. D. Multiple-Input Multiple-Output (MIMO) only occurs in 802.C QUESTION NO: 584 Which of the following will allow a technician to secure a wireless access point? A. Enable DHCP D.11g.11g uses a different frequency than 802. 802.11g has a faster throughput than 802." .actualtests. to use a static IP? A.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 583 Which of the following are differences between 802. B.11g? (Select TWO).co m 174 . A. Firewall D.4GHz and 5.www.11n but is allowed in 802.

11 standards by default uses the 2.com 175 Ac A.www. B D. Then all of a sudden the screen comes on and works fine. 480Mbps D. G C. 100Mbps C. Inverter C. Backlight B. 1. Any Time. A B. which of the following is the maximum speed that can be expected when connecting to a USB 2.4GHz frequency range and supports speeds up to 11Mbps? A. N B. and when the cover is opened nothing shows on the screen. Which of the following should the technician check FIRST? sts .1Mbps B. N D.actualtests.co m . Lid switch tua lTe A technician is troubleshooting a laptop LCD." . 512Mbps "Pass Any Exam. A C.CompTIA 220-702: Practice Exam A. G Answer: B QUESTION NO: 587 Which of the following 802. B Answer: D QUESTION NO: 588 Answer: D QUESTION NO: 589 When installing an external USB hard drive.0 port? A. Loose cable D.

Support for legacy devices has been turned to inactive in the BIOS. SATA drives cannot be formatted with NTFS. the technician finds that some of the drives will intermittently be unavailable. C. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports.com Ac tua lTe A. Which of the following conditions can prevent the technician from being successful? . Power supply does not have the proper connections.actualtests.co m 176 . sts A technician is installing a new SATA drive into an older computer.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 590 After installing multiple hard drives in a computer. Mounting holes for the drives are different. The front USB ports need to be activated in System Properties. B. The power supply is not supplying enough power. The USB drivers were not installed after the repair. The drives need to be formatted with NTFS. D. The keyboard and mouse are plugged into the rear USB ports and are working properly. Answer: C QUESTION NO: 591 Answer: D QUESTION NO: 592 After a computer has been returned from having the system board replaced. SATA drives are smaller than PATA drives. Any Time.www. D. The partition tables on the drives need to be cleared. The front USB ports were not connected to the system board header. C. The BIOS does not recognize the new drives. Which of the following is the MOST likely reason that the drives are periodically unavailable? A. B. C." . D. B. Which of the following is the MOST likely cause of the problem? A. Answer: C "Pass Any Exam.

D. Quarantined Answer: D QUESTION NO: 595 A. Backup the registry. Deleted B. VGA Mode C. Backup the boot.com 177 Ac When removing a malware infection from a machine. which of the following modes should be used? tua lTe sts . Debugging Mode D. Recovery Mode Answer: A QUESTION NO: 596 A technician is repeatedly called to a users desk because the user is being prompted during all installation of software and during the launching of certain programs. The current system software has detected the threat and moved it into a special state. Remove all used applications.co m . Which of the following features is causing this prompting to occur? "Pass Any Exam. Answer: D QUESTION NO: 594 A computer has become infected with a piece of malware. Safe Mode B. Blocked D.www. C. B." .CompTIA 220-702: Practice Exam QUESTION NO: 593 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. Educate the user.ini.actualtests. Which of the following terms BEST defines the state? A. Any Time. Removed C.

D. enable WPA2. B. Change the partition to be the active partition. Bitlocker B. implement MAC filtering and change key every 30 days Answer: C QUESTION NO: 598 Answer: D QUESTION NO: 599 A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. enable WPA. NTFS Answer: B QUESTION NO: 597 A technician has installed a newWAP into a SOHO environment.www. This drive is only used to store data. Convert the partition to NTFS. "Pass Any Exam. Turn on SSID. The partition has 50GB of free space but the user receives an error when attempting to save a 5GB video file. which of the following will provide the HIGHEST level of security? A. Turn on SSID. implement MAC filtering and change key every 30 days D. tua lTe A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition.co m . UAC C. When the user goes to disk management there is no option to mirror the drives. Change the partition to be an extended partition. Which of the following will resolve this issue? sts . Convert the partition to NTFS. Any Time.actualtests. Which of the following will resolve this issue? A. Change the partition to be an extended partition.com 178 Ac A. C. Turn off SSID. enable WPA2. The user adds a second 100GB hard drive and wants to mirror the two drives. implement MAC filtering and change key every 30 days C. Convert the drive to a dynamic disk. Turn off SSID. enable WEP. WFS D.CompTIA 220-702: Practice Exam A." . enable WEP and change key every 30 days B. B.

actualtests.www. Answer: B "Pass Any Exam.com Ac tua lTe sts .CompTIA 220-702: Practice Exam C. D. C. Change the partition to be the active partition.4 GHz processor. and a DirectX 7 video card." . Which of the following will resolve this issue? A. The system has a 2. Convert both drives to a dynamic disk. Upgrade the video driver. Any Time. Answer: C QUESTION NO: 600 A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. D. Upgrade the video card to a DirectX 9 compatible card.co m 179 . Aero cannot be used on Windows Vista Home Premium. 1GB of RAM. After the upgrade Aero will not turn on. B. Upgrade the RAM to 4GB.

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