CompTIA 220-702

220-702 Practical Application

Practice Test
Version 7.0

CompTIA 220-702: Practice Exam QUESTION NO: 1 A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem? A. Clear the web browser history. B. Run an anti-spyware tool. C. Defrag the user's hard drive. D. Run the CHKDSK utility. Answer: B

QUESTION NO: 2 Which of the following protocols would a technician use to run commands on a remote computer? A. NETBIOS B. FTP C. SMTP D. TELNET Answer: D

Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges? A. Remote Desktop Users B. Power Users C. Administrators D. Backup Operators Answer: D

QUESTION NO: 4 A customer wants to change the file system on a Windows 2000 PC from FAT32 to NTFS without destroying data. Which of the following is correct? A. From the command line run XCOPY *.* C: /M "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-702: Practice Exam B. From the command line run FORMAT C: /FS:NTFS C. From the command line run XCOPY *.* C: /-Y D. From the command line run CONVERT C: /FS:NTFS Answer: D

QUESTION NO: 5 An inkjet printer has poor color registration. Which of the following should be done FIRST to resolve the problem? A. Clean theprintheads. B. Replace the toner. C. Calibrate the device. D. Replace the drum. Answer: C

Answer: B

QUESTION NO: 7 An assistant in a company unexpectedly falls ill the week before a major company merger. The assistant was responsible for maintaining all of the files concerning the merger and used NTFS permissions on the folders to keep them protected. No one has the passwords but the data must be accessed immediately. Which of the following would be the BEST method for the technician to access this data? A. Log in as administrator and copy the files to the assistant's manager profile on the computer. B. Log in as administrator and assign ownership of the files to the assistant's manager. "Pass Any Exam. Any Time." - www.actualtests.com 3

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A. Replace all of the laptop's memory. B. Reseat the laptop memory. C. Perform a Windows Update. D. Replace the motherboard.

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A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

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a channel Answer: C QUESTION NO: 10 Which of the following is the effective bandwidth of a 100BASE-TX network card when full-duplex is enabled? A. encryption key C. D. 100MBps C. 50MBps B. 200MBps D. MAC security. Speakers are on and the mute is off. SSID. F." . a channel D. wireless access point. Which of the following items needs to be setup on the network? A. SSID. Log in as administrator and assign share rights of the files to the assistant's manager. Answer: B QUESTION NO: 8 A customer reports that their sound is not working. Answer: B. Ensure the speakers are on the Windows HCL. encryption type. SSID. The audio driver is installed correctly.actualtests. Speakers are plugged into the correct jack. encryption type. E. B. SSID.co m . Speakers are in regulatory compliance. 1000MBps "Pass Any Exam. encryption key. MAC security.com 4 Ac tua lTe sts . D. encryption key B. A. Log in as administrator and rename the assistant's profile to the manager's profile on the computer.E. Which of the following should the technician check? (Select THREE). WEP 128.CompTIA 220-702: Practice Exam C. They state that the speakers worked previously. Any Time.www. C.F QUESTION NO: 9 A technician is setting up a secure SOHO network. encryption type. Verify the system has enough hard drive space.

C. Which of the following is the MOST likely cause of the error? (Select TWO). The CMOS battery is not functional.www. 21 C.B "Pass Any Exam. QUESTION NO: 12 Answer: C QUESTION NO: 13 A technician's system is displaying the error message 'Missing operating system'. 20 B. A. D." . 28 D.co m Answer: D 5 .CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 11 A user is having trouble printing. Any Time. A failed integrated controller on the hard disk drive. Drive parameters in the BIOS are not set to auto. The MBR is not reading the volume boot record (VBR). Which of the following can be used to restart the print spooler? A. 39 lTe sts When using a cable select configuration for multiple ATA hard drives. Answer: A. D. The volume boot record (VBR) is missing 55Ah. Start>Control Panel>Printers and Faxes>right click the name of the affected printer>Restart Spooler. C. which of the following pin numbers is used to communicate the drive that is selected as master? . Start>All Programs>Printing>Restart Spooler. E. B. The system will not boot up. Restart the computer. B.actualtests. Start>Control Panel>Administrative Tools>Services>Select Print Spooler>Start. The technician determines that the print queue has stalled and the print spooler service has stopped.com Ac tua A.

Application Answer: D QUESTION NO: 16 A user reports that email is working but they are unable to access the Internet. The print job in is a multipage large PDF with multiple colors. Which of the following is the NEXT step in solving the issue? A. Answer: A QUESTION NO: 17 A customer cannot print certain PDF documents on their laser printer. The administrative password needs to be changed. Which of the following must also be addressed? A. The SSID. WPA and DHCP information has been correctly added.com 6 Ac tua lTe sts . Ensure the website is not blocked. C. B. Sessions B. System C.www. Answer: A QUESTION NO: 15 A technician is troubleshooting software that was supposed to startup when the PC powered on. Any Time. D. Check the DNS server. Security D. The TKIP option needs to be enabled. The WEP key needs to be changed.CompTIA 220-702: Practice Exam QUESTION NO: 14 A technician is replacing a wireless router on an existing small office home office (SOHO) network. Verify the correct IP address. Wireless access points need to be added." .co m . Which of the following should the technician use to investigate the issue? A. Which of the following is the MOST likely solution? "Pass Any Exam. The software failed to start. B. D. Check the DHCP server.actualtests. C.

co m 7 . D.www. Power supply failure C. Update the printer firmware to handle larger jobs. C. B. Add additional memory to the laser printer. Extension magnet tua lTe A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a crossover. Add additional memory to the computer.CompTIA 220-702: Practice Exam A. Floppy drive failure D. and the computer does not boot. Any Time. Change the driver from PCL to Post Script. Administrator D. Multimeter D. User C.actualtests. if the staff is required to perform most but not all maintenance tasks on a Windows PC? A.com Ac A. Loopback cable C. RAM failure B." . Which of the following BEST describes the problem? A. Power Users B. Answer: C QUESTION NO: 18 During POST a beep can be heard. Hard drive failure Answer: A QUESTION NO: 19 Answer: A QUESTION NO: 20 Which of the following groups should staff accounts be placed in. Which of the following is the BEST to use to determine the cord type? sts . Guest "Pass Any Exam. Cable tester B.

Hard drive Answer: C QUESTION NO: 24 A computer just had a memory upgrade installed on the machine. RECOVER C.www. Which of the following is the BEST tool to use to resolve this problem? m . BIOS settings C. Motherboard D." . Memory B. COPY Answer: A QUESTION NO: 22 Answer: A QUESTION NO: 23 A technician is repairing a computer that will not boot up after replacing the power supply. FDISK sts . the system does not recognize the new memory even though it is listed as being compatible on the manufacturer's "Pass Any Exam. SFC B. TELNET C. Upon boot. Any Time. Which of the following should the technician check NEXT? A.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 21 Which of the following commands will examine and restore protected system files? A. REPLACE D.com 8 Ac tua lTe A.co An error reports that some of the Windows system files are missing or corrupt. SFC B. FORMAT D.actualtests.

Purchase a PCMCIA adapter card for insured compatibility with all SD formats. B.com Ac tua lTe sts . B." . Format the new card in FAT32. Which of the following should the technician do FIRST to resolve this issue? A. Adjust jumper settings C. Set the jumpers on both hard drives to master. Use a memory stick DUO instead as it is a compatible format. dir /? B.www. Answer: C QUESTION NO: 26 Which of the following commands would be used to display hidden files? A. Any Time. dir /s Answer: C QUESTION NO: 27 A user has installed a second hard drive into a computer and receives a message stating 'Invalid Boot Volume. "Pass Any Exam. D. Which of the following is MOST likely needed to resolve the issue? A. the older SD cards work without any issue. Which of the following should a technician recommend to solve this problem? A. dir /a D. C. New CMOS battery Answer: C QUESTION NO: 25 A technician discovers that a newly purchased SDHC card will not function properly in a laptop's card reader slot. BIOS update D. OS update B. dir /d C.co m 9 .actualtests. Set the jumpers on both hard drives to C/S. Install the latest firmware and drivers. The technician verifies on the manufacturer's website that the SDHC cards are compatible with the laptop card reader.CompTIA 220-702: Practice Exam website.

nslookup D. ipconfig C. Asynchronous transfer mode (ATM). Answer: C QUESTION NO: 30 Which of the following command line utilities can be used to check for open ports? A. Answer: B QUESTION NO: 28 If a drive's file system becomes corrupt. VoIP. Any Time. Public Switched Telephone Network (PSTN)." . verify Answer: A QUESTION NO: 29 An alternative to plain old telephone service (POTS) would be: A. netstat Answer: D QUESTION NO: 31 "Pass Any Exam. Remove the jumpers from both hard drives. which of the following commands would the technician use to repair the file system? A. B.co m 10 . D.25. Set the jumpers on both hard drives to secondary.CompTIA 220-702: Practice Exam C. chkdsk B. fdisk D. format C. D. C.actualtests. nbtstat B. X.com Ac tua lTe sts .www.

tua A customer reports intermittent problems accessing remote files.actualtests. 6 B. Any Time. Socket 462 B. There is a network connectivity problem.www. The workstation's hard drive is nearly full. There is low virtual memory on the customer's computer. 9 Answer: B QUESTION NO: 32 Which of the following supports the Athlon 64? A. The user's computer is running out of memory." . NETSTAT C. Socket 940 Answer: B Answer: C QUESTION NO: 34 A technician needs to determine the media access control (MAC) address of a network adapter.com Ac A. C.CompTIA 220-702: Practice Exam Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A. Which of the following utilities would a technician use? A. 8 D. 7 C. B. Which of the following would be the MOST likely cause? lTe QUESTION NO: 33 sts . Socket 775 D. PORTQUERY "Pass Any Exam.co m 11 . D. Socket 754 C. NETCAP B.

IPCONFIG /ALL Answer: D QUESTION NO: 35 When troubleshooting an 802. Disk Defragmenter B. 2.CompTIA 220-702: Practice Exam D. which of the following switch parameters should be used to detect and fix all sectors on the hard drive? A. CHKDSK D. 900 MHz cordless phone C. Disk Cleanup C.com Ac tua lTe sts .co QUESTION NO: 36 m 12 . /f B.11g network.actualtests. Bluetooth printer Answer: A Which of the following utilities is used to speed up file access? A.4 GHz cordless phone B." . /v D. Which of the following can interfere with the network? A. SCANDISK Answer: A QUESTION NO: 37 When a technician runs check disk. Any Time. /r C. /x Answer: B QUESTION NO: 38 "Pass Any Exam. Bluetooth headset D.www.

Start > Run > WUPDMGR. The technician does not observe any hard drive activity. a user reports that they are now having problems with other software programs installed on their Windows XP computer. Which of the following components should the technician test FIRST? "Pass Any Exam. Which of the following steps should the technician take FIRST? A. D. Video card Answer: C QUESTION NO: 41 When a laptop is turned on.com 13 Ac A laptop is going into standby mode unexpectedly. Hard drive B. Start > Run > SFC. B. Answer: C QUESTION NO: 40 A. LCD cutoff switch D.co m . Which of the following should the technician ask the user to run FIRST? A. IDE controller C. Change the jumper settings on the hard drive. Any Time.EXE Answer: A QUESTION NO: 39 A technician has finished reassembling a computer. but nothing is displayed on the monitor. When the power button on the computer is pressed.actualtests.www. Which of the following hardware components is MOST likely causing the issue? tua lTe sts . Reseat the RAM. it reports that a SMART error has occurred. C. Reconnect front panel connectors. Start > Run > WINVER." .CompTIA 220-702: Practice Exam After installing a DOS based software package.EXE C. Start > Run > VERIFIER. the computer beeps many times.EXE /QUERY D. Swap the monitor with a known good monitor.EXE /SCANNOW B.

Which of the following is the BEST device to install between these networks? A. Floppy drive Answer: C QUESTION NO: 42 A technician needs to interconnect two networks with different network protocols. Set the operating system to leave the paging file on the original drive and let the system manage the size of the paging file. D. The patch cable is plugged in correctly to both the NIC and the wall jack. Set the operating system to move the paging file to the second drive and let the system manage the size of the paging file. Video card C. A gateway C. A switch Answer: C QUESTION NO: 43 A. Set the operating system to leave the paging file on the original drive and increase the size of the paging file. A bridge D. A router B. Any Time.co m .CompTIA 220-702: Practice Exam A. C.www. B.com 14 Ac tua lTe Which of the following would BEST describe how to increase the performance of a system after adding a larger second physical hard drive? sts . The patch cable and the NIC do not appear to be functioning in the new office but were working before the move. Which of the following actions should the technician take FIRST? "Pass Any Exam." . Set the operating system to move the paging file to the second drive and reduce the size of the paging file. Motherboard B.actualtests. Answer: C QUESTION NO: 44 A user has just moved a PC from one office to another. Hard drive D.

Restart the print spooler service.com 15 Ac A. B. Verify that the port on the switch is enabled. NetBEUI D. FTP C. TCP/IP B. Which of the following should a technician recommend? sts QUESTION NO: 46 .www. D.CompTIA 220-702: Practice Exam A. Which of the following is the MOST likely cause of the problem? A. tua lTe A user needs assistance in troubleshooting a printing problem. Insufficient permissions are applied to the user. B. D. The user is using a PostScript driver.co m . C. C. Any Time. Verify that the network card is compatible with the operating system. Restart the print job in the print queue. Update the network card driver.actualtests. Run the Add Printer Wizard. C. The printer is not connected locally to the user. Replace the network cable with a crossover cable. B." . The print job seems to process correctly at the workstation but never comes out of the printer. IPX Answer: C Answer: D QUESTION NO: 47 A technician is assisting a user with the installation of a new print driver. Answer: B QUESTION NO: 45 Which of the following network protocols is non-routable? A. D. Print a test page from the printer properties. The setup executable is corrupt. "Pass Any Exam. but the user reports an error while running the setup program.

Which of the following could be causing the issue? A. The wireless router is experiencing interference from devices in the home. The wireless router is not properly connected to the modem and the cabling setup needs attention. C. A. The power supply is providing insufficient wattage. The incorrect video drivers are installed on the computer. B. Answer: C. REGSVR32 B. D.com Ac tua lTe sts . Too many startup applications are running." . BIOS on the system boardneeds to be updated. The wireless cards are faulty and need to be replaced. REGEDIT C. C. The wireless router may have internal damage and needs to be replaced. B. D. EDIT D. The wireless router was configured with an improper SSID and needs to have the settings adjusted. all the wireless computers in the home frequently disconnect. Which of the following are the MOST likely causes? (Select TWO).co m 16 . CMD Answer: B QUESTION NO: 50 A Windows workstation is taking an excessive amount of time to load the desktop after login. Answer: D "Pass Any Exam.www.actualtests.D QUESTION NO: 49 Which of the following commands will allow the technician to edit the registry in Windows XP? A. E. Any Time.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 48 A customer states that after installing a new wireless router.

nbtstat -s QUESTION NO: 52 A network multi-function copier has been installed on a workgroup. The NIC's drivers need to be reinstalled. C. The CAT5 cable is too long. The scanner is on another network.64. The technician executes ipconfig at the command line and notices the IP address is 169.254. The PC needs an updated host file. D. Which of the following is the NEXT command the technician should execute? "Pass Any Exam. Answer: B QUESTION NO: 54 A client cannot connect to the Internet.co m 17 . nbtstat -c D. C. DHCP was disabled. nothing appears.www. B. Any Time. The TWAIN driver is not set up on the PC. When a user scans a photo from their PC. nbtstat -r C. D.102.CompTIA 220-702: Practice Exam QUESTION NO: 51 Which of the following commands will show the remote machine's IP address and NETBIOS name supplied by the LMHOSTS file? A. Answer: C QUESTION NO: 53 A client moved their desktop computer to the other side of the desk and now the client can no longer get onto the Internet. B. All other users can scan photos without issues." .actualtests. nbtstat -RR B. Which of the following is the MOST likely cause? A. The NIC became unseated. The scanner does not have the user's subnet mask. Which of the following is the MOST likely cause? A.com Ac tua lTe sts .

IPCONFIG /FLUSHDNS "Pass Any Exam. Multimeter C. Tone generator Answer: A QUESTION NO: 57 A customer has lost Internet connectivity. B. D." . C.com 18 Ac tua lTe sts . Which of the following commands should the technician have the customer do next? A.www. Which of the following is the BEST recommendation that the technician can make? A. Answer: A QUESTION NO: 56 Which of the following would be the BEST tool to use when diagnosing problems with a motherboard? A. ipconfig /renew C. Any Time. Reinstall the printer's drivers. IPCONFIG /RELEASE B. The client successfully prints a test page directly from the printer. Loopback plug D. Verify the correct paper is being used. ipconfig /flushdns Answer: A QUESTION NO: 55 A client can no longer print from their computer to the default printer. The printer's queue shows the job ready to print. Delete the print job and resubmit it. ipconfig /release B. Restart the print spooler service. ipconfig /all D.' The technician then has the customer ping the actual IP address of the same site and gets a successful response back.CompTIA 220-702: Practice Exam A.actualtests.co m . POST card B. The technician has the customer ping a web address and gets the response 'cannot find host.

NETSTAT B. NBTSTAT C.CompTIA 220-702: Practice Exam C. which of the following switches would a technician use to have a hard drive formatted in NTFS? A. Any Time. /c C." .actualtests. NSLOOKUP sts Which of the following utilities can a technician use to display NetBIOS over TCP/IP information? . IFCONFIG Answer: B QUESTION NO: 58 Which of the following utilities can a technician use to display TCP/IP and port status? A. NBTSTAT D.com Ac tua lTe A. /fs B. IPCONFIG D. TRACERT C. /v D. IPCONFIG D. NETSTAT QUESTION NO: 59 Answer: C QUESTION NO: 60 When using the format command. TRACERT B.www. /q Answer: A QUESTION NO: 61 "Pass Any Exam.co m Answer: D 19 .

25 C. 80 C.CompTIA 220-702: Practice Exam A user is not able to receive files off the FTP server. ATTRIB D. Which of the following utilities can be used to allow the user the ability to edit the files? lTe sts . 80 D. CONVERT Answer: C QUESTION NO: 64 A computer contains an 80GB hard drive with a 20GB partition with Windows 2000 installed on it.actualtests. CHMOD C.com Ac tua A user copied files from a CD and now the files can only be opened as read-only. Which of the following port numbers should be configured for SMTP? A. Which of the following default ports needs to be opened for FTP to work properly? A.www. In order to install Windows XP in a separate partition. 110 D. which of the following partition types should be created? A. EDIT B. 443 Answer: A QUESTION NO: 62 A user is not able to send email from home using their business email address.co m 20 . Extended "Pass Any Exam. 21 B." . 110 Answer: B QUESTION NO: 63 A. 21 B. Any Time.

The system BIOS has failed." and to press enter to continue. Which of the following methods will give an alternate method of trying to start up a Windows computer? A.actualtests. The computer needs the system recovery CD. D." . C. on a Windows 2000 PC. B.EXE. The user left a diskette in the floppy drive. Any Time. Press the F4 key during start up. Hold down the left Shift key during start up. The CD-ROM does not contain a system disk. NTFS Answer: A QUESTION NO: 65 A user reports that every time they start up their computer it stops with a blue screen error. C.CompTIA 220-702: Practice Exam B. Use the find function in the Edit menu.com 21 Ac A. Logical D. Navigate through the registry sub-trees. B. Answer: D Answer: B QUESTION NO: 67 A support technician is trying to locate a particular registry key using REGEDIT. D. D. Which of the following is the MOST likely cause of the error? sts QUESTION NO: 66 . B. Secondary C. "Pass Any Exam. Use the import function from the File menu. Press the F8 key during start up. The user stated that the computer worked fine last night when they shut it down. Press the F2 key during start up. Which of the following is the BEST method of doing this? A. C. Use the display binary data function in the View menu. tua lTe A user reports that when they started their computer up it gave them the message "Non system disk or operating system is missing.co m .www.

EDIT Answer: A Which of the following commands will display the available switches of a command line utility? A." . HELP Answer: D QUESTION NO: 71 Which of the following command line utilities would a technician use to set the read-only attribute of a file? "Pass Any Exam.co m . and DNS servers currently being used by a host? A. IP address. TRACERT B. MSINFO C. PING -T Answer: B QUESTION NO: 69 Which of the following command line utilities would allow a technician to copy not only the parent directory but also include subdirectories of a folder on a Windows XP machine? A.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 68 Which of the following command line tools can be used to display the default gateway. Any Time. NSLOOKUP D. IPCONFIG /ALL C. DIR /S B.www. XCOPY B.com 22 Ac QUESTION NO: 70 tua lTe sts .actualtests. COPY C. ATTRIB -H D. DIR D.

ATTRIB +R Answer: D QUESTION NO: 72 Which of the following command line utilities allows a technician to create a new directory? A. Services and Applications D. ATTRIB -R D. DIR D. ATTRIB -R /D C. Device Manager Answer: A "Pass Any Exam.co m 23 . /x D. Active Directory Users and Computers C. MD Answer: D Answer: B QUESTION NO: 74 In which of the following would a technician locate local users and computers? A." . ATTRIB +R /D B. Computer Management B.com Ac tua A. /q C. CD C.www. /c B. RD B.CompTIA 220-702: Practice Exam A.actualtests. /v lTe Which of the following switches for the FORMAT command line utility allows a technician to format a floppy disk the FASTEST? sts QUESTION NO: 73 . Any Time.

Multimeter D.actualtests. Anti-static wrist strap Answer: C QUESTION NO: 77 Which of the following command line utilities would a technician use to delete a folder? A.www. Multimeter B. CD D. Device Manager C. MD Answer: A QUESTION NO: 78 Which of the following utilities would a technician use to prevent a service from starting during system startup? A. EDIT C. MSCONFIG D. RD B. Event Viewer B. Loopback plug C. Task Manager "Pass Any Exam. Loopback plug B. Any Time. Extension magnet D.co m ." .com 24 Ac tua lTe sts . System File Checker C. Voltage regulator Answer: B QUESTION NO: 76 Which of the following would be used to test the electrical output of a power supply? A.CompTIA 220-702: Practice Exam QUESTION NO: 75 Which of the following would a technician use to troubleshoot a parallel port problem? A.

NTBACKUP C. -? B. /f C. CHKDSK Answer: C Which of the following command line parameters can be used with defrag to determine if defragmentation is required? A. -f Answer: B QUESTION NO: 82 "Pass Any Exam.actualtests. /x Answer: A QUESTION NO: 80 Which of the following system tools rearranges files and puts them back into contiguous space thereby reducing read write times to the hard drive? A. which of the following parameters locks the volume. -a C. FORMAT B.www. /r B. /i D.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 79 When using CHKDSK.co m 25 . DEFRAG D." . locates bad sectors and recovers readable information? A. Any Time.com Ac QUESTION NO: 81 tua lTe sts . -v D.

and attempt to repair the issue from inside Windows.www. chkdsk /f D. H. B. Use the FIXMBR command in the Recovery Console.ini file to the Windows directory from another computer. F. playing a video game. C. and video editing. Copy the boot. Answer: C "Pass Any Exam. Which of the following is the MOST likely source of this issue? A. C. D. Format the disk and reinstall Windows. The software the user is running is incompatible for the video card. The card is not compatible with the hardware of the machine. chkdsk /v E. chkdsk /i C." .actualtests.com Ac QUESTION NO: 84 tua Answer: C lTe sts . D. while running a CHKDSK command? A.co m 26 . The video card requires additional power. B. G. Boot into safe mode. A customer reports that a PC's video card has recently been upgraded and the computer reboots randomly. Any Time. Which of the following is the FIRST troubleshooting step the technician should perform? A. chkdsk /r B. The user reports they are seeing the error message: "NTLDR is missing". Answer: B QUESTION NO: 83 A technician receives a work order that a user's computer will not boot into Windows. The last few restarts have happened during movie playback. The graphic driver for the card is corrupt.CompTIA 220-702: Practice Exam Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries.

CompTIA 220-702: Practice Exam QUESTION NO: 85 An integrated network card is not functioning. The technician notices the device does not appear under Device Manager. Which of the following is the FIRST step the technician should take? A. Have the Hardware Wizard scan for recently added devices. B. Restart the Network Location Awareness Service. C. Install a NIC into the PCI slot to see if the PCI slot is functioning. D. Ensure that the integrated NIC is activated under the BIOS configuration. Answer: D

QUESTION NO: 86

Answer: B

QUESTION NO: 87

Which of the following is the purpose of the sigverif.exe utility? A. Encrypt a file for secured electronic delivery. B. Confirm the digital certificate to check file integrity. C. Remove non-certified drivers from the driver cache. D. Choose the level of driver certification to use when installing device drivers. Answer: B

QUESTION NO: 88 Which of the following utilities can display drivers installed on a local Windows XP machine? A. msinfo32.exe B. fsutil.exe C. msiexec.exe D. chkntfs.exe "Pass Any Exam. Any Time." - www.actualtests.com 27

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A. Use the FTP protocol to place a new directory onto the machine. B. Run the MKDIR command from the command prompt. C. In Control Panel, select folder options, then new. D. Run the CD command from the command prompt.

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Which of the following will create a new directory in Windows XP?

CompTIA 220-702: Practice Exam Answer: A

QUESTION NO: 89 A customer moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the following are correct? (Select TWO). A. The monitor cable is not fully attached to the PC. B. The display adapter's drivers need to be reinstalled. C. There are two video cards and the cable is attached to the disabled one. D. Resolution is set too high in display settings. E. The operating system is corrupted.

QUESTION NO: 90

Answer: A

QUESTION NO: 91

A laptop's LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further? A. Replacement of the keyboard B. Replacement of the rubber bumpers C. Replacement of the LCD hinges D. Replacement of the LCD panel Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Installheatsinks on the RAM modules. B. Install additional CPU fans. C. Replace the RAM slots. D. Install aheatsink on the chipset driver.

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A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?

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Answer: A,C

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CompTIA 220-702: Practice Exam QUESTION NO: 92 A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence? A. The sound card is defective and needs to be replaced. B. The sound card's LED is indicating that card is about to fail. C. The sound card needs to be reset to default settings. D. The sound card's optical plug is not connected. Answer: D

QUESTION NO: 93 A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? (Select TWO). A. The LCD monitor's power inverter does not function properly. B. The operating system's power settings prevent the battery from charging. C. The battery is not compatible with the laptop. D. The internal power connection on the motherboard is faulty. E. The power adapter is not working. Answer: D,E

QUESTION NO: 94

A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting? A. Ensure that the OS is installed properly. B. Ensure the computer has the proper cooling. C. Ensure that the mouse and keyboard are properly connected. D. Ensure RAM is correctly seated. Answer: D

QUESTION NO: 95

"Pass Any Exam. Any Time." - www.actualtests.com

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BTX B. "Pass Any Exam. Any Time. 10. Answer: D QUESTION NO: 96 In order to use the 5-pin DIN keyboard without a converter. which works successfully.com Ac tua lTe sts ." .www. Which of the following steps should a technician perform NEXT? A. The technician has the customer connect another workstation with the same cable and network port. C.1 C.0.255.co m 30 . B.0.0. Run Windows update.0.254. Compress the hard drive files. Run the loop back command.CompTIA 220-702: Practice Exam A customer reports that a workstation no longer connects to the network.1 B. AT Answer: D QUESTION NO: 97 Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC? A. ATX C. 127. which of the following motherboards should the technician install? A.1 D. 169. Replace the motherboard.actualtests. D.255.1 Answer: B QUESTION NO: 98 After running Disk Cleanup the system is still running slow. NLX D.0. Replace the NIC. Which of the following actions should the technician have the customer take FIRST? A. 255.

Which of the following is MOST likely the issue? A. Any Time. Keyboard B. The modem drivers are corrupt. Which of the following is the BEST step to take to resolve this issue? A. The processor is faulty. Answer: B Answer: B QUESTION NO: 101 A computer has received a custom update from the Windows Update website.www. Replace the IDE cable. Install a new wireless network card. Answer: D QUESTION NO: 99 A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. The file system is fragmented. Which of the following has malfunctioned? sts QUESTION NO: 100 . Memory C." . C.CompTIA 220-702: Practice Exam B. "Pass Any Exam.actualtests. C. Check for file corruption. Check for file fragmentation. Perform the system restore process from the recovery partition. B.co m . B. The power supply is faulty. Video card D. D. and now the wireless network card will not connect. CPU tua lTe A technician is troubleshooting an issue on a desktop PC and has reduced the system to its essential components but cannot get the system to boot. Install drivers from the manufacturer's website.com 31 Ac A. The computer is emitting an ongoing series of beeps. D. C.

com Ac tua A. Upon inspection. it is discovered that very faint image can be seen only from an angle to the screen.actualtests.www." . Use driver rollback C. System Configuration Utility C.co m 32 .CompTIA 220-702: Practice Exam D. wireless no longer worked. Which of the following is the BEST method for correcting this driver problem? sts . D. The inverter is malfunctioning. The video adapter driver is corrupted. The laptop battery is not fully charged. Which of the following BEST describes the problem with the laptop? A. Internet Options B. C. Rerun Windows update to see if a security patch was not updated. Where could the technician check to see if the wireless adapter is being recognized by the computer? A. Any Time. "Pass Any Exam. B. Use Last Known Good Configuration B. Answer: A QUESTION NO: 102 A laptop ticket description reads "When the computer was turned on. Event Manager Answer: C QUESTION NO: 103 Answer: B QUESTION NO: 104 A laptop exhibits no visible video. Reseat the hardware D. Device Manager D. There were no warning signs or malfunctions before the failure". Uninstall and reinstall the same updated driver lTe After installing an updated driver in Windows XP and rebooting the PC. The VGA driver is being used. the technician notices that the computer is acting erratically and suspects that the update is the cause.

but the internal antenna connectors were not connected. A new toner cartridge was installed incorrectly. Run Disk Defragmenter. resulting in the OS receiving improper data signals for the wireless signal. The user installed the card upside-down. Any Time. Which of the following is the MOST likely cause of the problem? . D. The card installed is not compatible with the laptop and should be removed. A new print driver has been installed to optimize graphic output. The application is not compatible with the printer. D. D.actualtests. Reboot the PC and run in Safe Mode. The card is installed properly. Which of the following is the MOST probable cause? A. The printer is not in graphics mode. but has difficulty getting a strong signal on any nearby wireless network.co m 33 . Answer: B QUESTION NO: 106 Answer: B QUESTION NO: 107 A laptop has recently had a mini-PCI wireless card installed. Convert the file system from NTFS to FAT32.com Ac tua lTe A. The printer does not support postscript. The card is installed properly.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 105 A user states their computer has noticeably slow performance. The PC is used to transfer data on a regular basis. but the wireless card is disabled in the BIOS menu of the laptop.www. Reinstall the operating system. C. C." . sts A customer states that their laser printer printouts are appearing with random characters. Answer: B "Pass Any Exam. B. B. B. Which of the following can be done to improve performance? A. C.

actualtests. Install an IEEE 1394 compliant expansion card. Print Processor on Advanced tab . Ohm meter "Pass Any Exam. Replace USB 1.0 firmware update on the motherboard. The technician has confirmed that it is a hardware issue. B. Install a USB 2.1 speed without an external USB hub.co m Which of the following buttons in the printer properties window should be used to implement printer driver changes? . Answer: C QUESTION NO: 111 Which of the following is the BEST tool to troubleshoot a DB-9 port? A.0 devices are running at USB 1. The LCD panel D. The devices run at USB 2. C.www.0 when tested on the technician's PC.CompTIA 220-702: Practice Exam QUESTION NO: 108 A laptop is received for repair indicating that the screen is very dim.0 hub. The LCD inverter C." . Configure Port on Ports tab C. Any Time. D. The display harness B. Printing Preferences on General tab B.com 34 Ac A user reports that their system is giving a message stating that their USB 2. The video adapter Answer: B QUESTION NO: 109 A.0 functionality? tua QUESTION NO: 110 lTe Answer: C sts A. Install an external USB 2. Which of the following will MOST likely provide USB 2. Printing Defaults on Advanced tab D.0 extension cables. Which of the following parts should be replaced FIRST? A.1 extension cables with USB 2.

C. Install an additional SODIMM slot using the pads on the motherboard.CompTIA 220-702: Practice Exam B. Which of the following steps should the technician take FIRST? A. Which of the following tools would have prevented damage to the RAM during the repair? A. Any Time. Surge suppressor B. Loopback plug Answer: D QUESTION NO: 112 After rushing through a repair of a computer with a failed CPU. Anti-static wrist strap C. C. Remove the main battery. Use a USB flash drive to increase the installed memory. D. "Pass Any Exam. Remove the RTC battery. Currently. B. Replace the two 256MB SODIMMs with two 512MB SODIMMs." . Remove the memory heat sink.www. Screw driver C.co m . tua lTe A laptop running Windows XP needs the RAM upgraded to 1GB. Which of the following should the technician do to upgrade the memory? sts . Oscilloscope D. Remove the hard drive. Change the virtual memory settings to increase the RAM size. Anti-static wrist strap Answer: D QUESTION NO: 113 Answer: B QUESTION NO: 114 A technician is upgrading memory on a laptop. D.com 35 Ac A. UPS D. B. the laptop has two 256MB SODIMMs installed and the laptop only has two SODIMM slots on the motherboard. the technician finds that the RAM has started to report errors that were not present before.actualtests.

The ticket explained that the Internet was working until the VPN connection was established. Check the PS/2 connector. D.www. Windows XP firewall is corrupt and not working correctly.actualtests. The user is not using the correct Ethernet cable.11n adapter card on a PC and noticed that the adapter is not performing at the expected speed. B. Change the DIP switches. Windows XP firewall is turned on and not configured correctly. D. C.co m 36 . Replace the USB controller. Windows XP does not support VPN features. Check all connections. D. Any Time. Update the NIC firmware. Which of the following steps should the technician take NEXT? A. Change the IRQ. After the keyboard was replaced with a known good one. B. C. Answer: B QUESTION NO: 116 Answer: A QUESTION NO: 117 A laptop has a non-functioning keyboard. the technician finds that the keyboard still is not functioning. Answer: B "Pass Any Exam. B.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 115 A technician receives a ticket about VPN issues on a Windows XP PC. now it will not allow the user to remote desktop or browse the Internet. C. Update the WEP keys. Replace the motherboard.com Ac tua lTe A. sts A technician has installed an 802." . Which of the following would cause these network issues? A. Which of the following will correct this problem? .

MSCONFIG C. DNS server name D. gpedit msc B. Which of the following has MOST likely changed to create this problem? m QUESTION NO: 119 37 . Printer description sts . All other users on the network are able to connect to Remote Desktop connections." . B.com Ac tua lTe A.CompTIA 220-702: Practice Exam QUESTION NO: 118 A Windows XP SP2 user is unable to connect to any Remote Desktop connections. Check the link light on the back of the network card. fsutil Answer: C QUESTION NO: 121 A technician has a laptop that will not power on. The user is able to connect to websites and network shares.co Multiple users reported that they are no longer able to print to a network printer. Verify that the DNS Client service is running in the Services snap-in. Answer: A Answer: B QUESTION NO: 120 Which of the following commands would launch the Windows utility that stops the print spooler? A.actualtests. MAC address B. C. Verify that the proper exception is checked in Windows Firewall. Which of the following steps should the technician take FIRST? A. Install the latest updates to the network card drivers.www.msc D. Which of following is the BEST step for the technician to take when troubleshooting the problem? "Pass Any Exam. Any Time. services. IP address C. D.

Services B. Which of the following options can the technician suggest to stop this unwanted program from loading? A." . Data Sources (ODBC) C. Services B. Delete all of the user's files except the most recent. Run the Disk Defragmenter on the drive. D. Answer: A "Pass Any Exam. Check the output voltages with a POST card. Answer: C QUESTION NO: 122 An uninstalled program is still attempting to load when Windows starts. C.actualtests. System Configuration Utility D.www. Add or Remove Programs C. Check the output voltages of the adapter with a CAT5 cable tester. B.co m 38 . C. Replace the power adapter. B. Remove the battery and boot only with the adapter. Any Time. D. Set the archive bit on all of the user's files. Which of the following is the FIRST action the technician should take to optimize space on the drive? A. Add or Remove Programs D.com Ac tua A. Turn on Disk Compression on the drive. Device Manager lTe Which of the following utilities will allow a technician to stop the DHCP client? sts . System File Checker Answer: C QUESTION NO: 123 Answer: A QUESTION NO: 124 A technician determines that a user's hard drive is nearly full.CompTIA 220-702: Practice Exam A.

co A laptop user states that they need to move and apply pressure to the DC power adapter connector to make the 'battery charge' LED come on. Answer: B QUESTION NO: 126 Which of the following boot. Battery charge LED C. and the computer is running slower than normal. B. Remove any recently added hardware. /noguiboot /bootlogo Answer: B QUESTION NO: 128 "Pass Any Exam. C.actualtests. Any Time. D. Replace the faulty mouse. AC power cord sts .com Ac QUESTION NO: 127 tua Answer: A lTe A. Motherboard power connector B. Runchkdsk.ini switches will allow a technician to install a non-default Windows splash screen? A. Which of the following components is the issue? m 39 ." . /bootlogo D. Laptop's battery D.CompTIA 220-702: Practice Exam QUESTION NO: 125 A user is reporting their mouse is moving when the user is not moving it. Run an antivirus program. Which of the following is the FIRST action a technician should take? A. /noguiboot B.www. /bootlogo /noguiboot C.

CompTIA 220-702: Practice Exam A customer is having issues printing to a network printer every morning. Some of the other users are experiencing the same issue. Which of the following should the technician do NEXT? A. Power cycle the printer. B. Reboot the users' computers. C. Assign a valid static IP configuration. D. Clear the printer queue on each system. Answer: C

QUESTION NO: 129 A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall? A. 23 B. 443 C. 8080 D. 3389 Answer: D

QUESTION NO: 130

A. 6V B. 9V C. 12V D. 24V Answer: C

QUESTION NO: 131 A technician is installing Windows XP on a computer to manage larger than 4GB files. Which of the following file system formats is required for this computer? A. NTFS B. FAT

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is testing a power supply for correct output voltages at the HDD power connector. Which of the following voltages should the technician expect for a correctly working power supply?

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CompTIA 220-702: Practice Exam C. CDFS D. FAT32 Answer: A

QUESTION NO: 132 In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security? A. A public place where guests are free to access the wireless network. B. A small office where a defined number of specific wireless devices are used. C. A meeting room where various company users will access the wireless network during meetings. D. An office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering. Answer: B

QUESTION NO: 133

Answer: D

QUESTION NO: 134 Which of the following is the BEST solution for repairing a hard drive that results in the 'Missing Operating System' display upon booting? A. Use recovery console and thebootcfg /rebuild command. B. Use recovery console and thefixmbr command. C. Use recovery console and thechkdsk command. D. Use recovery console and thefixboot command. "Pass Any Exam. Any Time." - www.actualtests.com 41

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A. Perform anipconfig /flushdns. B. Plug into a different RJ-11 wall jack. C. Perform anipconfig /all. D. Perform anipconfig /renew.

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A computer was recently moved in an office area. The computer is using DHCP and the CAT5 cable is properly connected into a different network jack. The network jack does not have network functionality. Which of the following is the BEST way to resolve this issue?

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CompTIA 220-702: Practice Exam Answer: B

QUESTION NO: 135 Bluescreen crash displays during boot up and has a message 'STOP: 0xC0000135 {Unable to Locate a Component}'. Which of the following BEST describes the problem? A. Corrupted system registry hive B. Corrupted system files C. Corrupted master boot record (MBR) D. Corrupted NTLDR file Answer: B

QUESTION NO: 136

Which of the following command line utilities can be used to display and change file permissions? A. label B. verify C. attrib D. recover Answer: C

QUESTION NO: 137 The xcopy utility is used to:

A. copy files and directory trees. B. save the current directory thenchange it. C. compare the contents of two floppy disks. D. recover information for an unreadable disk. Answer: A

QUESTION NO: 138 An end user who manages payroll files has unexpectedly left the company; however, all of the payroll files are encrypted. How can these files be accessed?

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Which of the following would BEST resolve this issue? sts QUESTION NO: 140 . Pop-up blocker lTe A user is reporting that they are getting pop-ups while they are not actively browsing the Internet. The local administrator can grant permission to the files. Firewall C.com Ac tua A. The files must be decrypted using a saved copy of the user's public key. Check Disk D. B. The operating system must be reinstalled and the files can be accessed by the administrator. System Information C. Scandisk D.co m 43 . D. Event Viewer B.actualtests." . Diskcomp Answer: B Answer: C QUESTION NO: 141 After receiving a message at startup stating that 'One or more services failed to load at startup'. Compress B. Antivirus B. Disk Defragmenter C. which of the following Windows utilities would a technician use to diagnose the issue? A.www.CompTIA 220-702: Practice Exam A. Watson Answer: A "Pass Any Exam. Dr. C. Anti-spyware D. An EFS recovery agent must decrypt the files. Any Time. Answer: A QUESTION NO: 139 Which of the following utilities optimizes a hard disk by rearranging the files stored on it? A.

perform maintenance (e.actualtests. Core Duo D. clean drum surface). Deteriorating rollers and worn brushes. Faulty driver. Now the system locks up and will not finish loading Windows. replace rollers and brushes. C.co m 44 . Athlon C. Which of the following is the MOST likely cause and solution for this issue? A. B.com Ac A technician finishes installing a new application on a PC and reboots. place service call to printer manufacturer. Reimage the computer. C. Which of the following should the technician do to resolve this issue? tua lTe sts . reinstall or update driver. the OS has been corrupted. D. Itanium Answer: B QUESTION NO: 143 A user states that the laser printer is leaving a black line on all pages being printed. Answer: D QUESTION NO: 145 The reason for using an anti-static wrist strap and mat is to prevent: "Pass Any Exam. Any Time. Boot into safe mode. Celeron B. Excess toner on drum. Answer: C QUESTION NO: 144 A. Bad fuser.g.CompTIA 220-702: Practice Exam QUESTION NO: 142 Which of the following CPUs would fit into an AM2 socket? A." . B. uninstall the new application and reboot.www. Boot into safe mode and usingregedit remove all entries related to the newly installed software. Power the PC off and then back on until Windows loads. D.

MSCONFIG C.com Ac A. Device Manager C. System Restore tua lTe Which of the following tools could be used to view.www.CompTIA 220-702: Practice Exam A. Multimeter C. Computer Management "Pass Any Exam. Answer: C QUESTION NO: 146 Which of the following tools is BEST used to measure voltage and amperage from a power source? A. Which of the following would be used to end the unresponsive program? A. Power Supply Tester D. electrocution from computer components. damage to computer components from ESD. injuries from improper posture while repairing a computer. update." . the computer from possibly slipping off the work area. disable.co m 45 . C. System Monitor D. Extension Magnet Answer: B QUESTION NO: 147 Answer: B QUESTION NO: 148 A program has stopped responding on a user's computer. and repair hardware drivers and settings? sts . D. Task Manager D.actualtests. B. Loopback Plug B. REGEDIT B. Task Manager B. Any Time.

ipconfig /all B.actualtests. B. Cellular service with an adapter for the customer's laptop. Any Time. B. D. A Bluetooth card to attach to multiple networks. C. Setup Internet connection sharing through the desktop and the wireless router.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 149 A customer needs to be able to access the Internet while traveling. Which of the following command line tools would verify this? A.www.11n capabilities for maximum speeds. The technician suspects a failing NIC. ping -t C. Connect to the wireless router. How can a technician allow the users of the laptops to access the Internet simultaneously? . sts The only Internet service available for a customer is dial-up. C. a desktop and two laptops. Answer: A QUESTION NO: 150 Answer: C QUESTION NO: 151 A customer states that their Internet connection is extremely slow. netsh winsock reset Answer: B QUESTION NO: 152 "Pass Any Exam. USB adapter with 802." . D. it creates a wireless hot spot. They have a home wireless router. ping -a D. Update the firmware on the router to allow for integration with dial-up.co m .com 46 Ac tua lTe A. Have the laptop's users dial-up each time they need the Internet. EnableWiFi so the user can connect to any open network. Which of the following could the technician recommend to the customer? A.

Command line and run: time /t C. io. C. bootmgr. winload. B. Which of the following is the MOST likely reason why the customer's laptop is overheating? A.www.exe B.exe.exe. io. D. The laptop case is not as airtight as it needs to be. The fan is clogged with dust. Date and Time applet in Control Panel Which of the following files have replaced NTLDR in the Windows Vista startup process? A. copy /a D. ntoskrnl.co m 47 . winresume. defrag Answer: A QUESTION NO: 153 A customer states that their clock is now in 24-hour format. bootsect.com Ac tua lTe QUESTION NO: 154 sts Answer: C . win. System applet in Control Panel B. "Pass Any Exam. io. chkdsk /r B.exe.sys C. xcopy C.sys. The motherboard is old and needs to be replaced." . Where should the technician go to correct this? A. Any Time. The processor is old and needs to be replaced. ntdetect. bootmgr. bootmgr.actualtests. Regional and Language Options applet in Control Panel D.exe.sys D.exe.exe Answer: A QUESTION NO: 155 A customer's laptop is overheating.dos.CompTIA 220-702: Practice Exam Which of the following will repair file structures and recover missing data? A.exe.

www.com Ac tua A. Answer: B.actualtests. E. slave.D "Pass Any Exam.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 156 When adding a second hard disk drive on the first IDE controller. The technician should add the two hard disk drives on which of the following? . B. C. Which of the following will occur? (Select TWO). Slave IDE controller C. Master IDE controller B. the technician should configure the second hard disk drive as: A. The technician will have to reset the client's account." . secondary. primary. master. The computer already hastwo hard disk drives installed and loads the OS from one of them. The client's secured files will be inaccessible. A technician logs in as the administrator and clears the client's password.co m 48 . The client will have to type in a new password. Secondary IDE controller D. A. Any Time. D. Primary IDE controller lTe sts A technician is adding two hard disk drives to a computer to provide more storage. The client's secured files will be accessible. D. The client will be able to login. The computer has no other drives present. C. B. Answer: A QUESTION NO: 157 Answer: C QUESTION NO: 158 A client uses EFS and forgot their password.

The cartridge carriage path is obstructed. Which of the following "Pass Any Exam.co m . Incorrect paper type has been loaded. Which of the following is the MOST likely cause? tua lTe sts . The printer displays a 'Paper Jam' error. USB 1. Any Time. C. D.1 C. C. Upon inspection there is no paper jam. A technician sees no signs of a paper jam. D. B. The user states that no odd sounds were heard.com 49 Ac A customer states that they cannot print from their laser printer.actualtests. B.0 Answer: A QUESTION NO: 160 A user reports they cannot print from their inkjet printer and the error light is blinking. Which of the following is the MOST likely cause? A. IEEE 1394 B." . A feed roller gear is broken. Answer: A QUESTION NO: 161 A. the screen displays 'Loading personal settings' and then goes back to the Welcome Screen. Answer: A QUESTION NO: 162 A user states that when they click on their name on the Welcome Screen. Feed rollers are dirty. Feed roller gear is broken. Which of the following has the FASTEST transfer rate? A. Toner cartridge needs to be replaced. The only indication is a clicking sound when the user tries to print. USB 2.www. Broadband D. The printer cartridge is low on color ink. Fuser has overheated.CompTIA 220-702: Practice Exam QUESTION NO: 159 A technician needs to transfer data to an external hard drive that is 10/100 network capable.

1DNS server: 10. NTUSER. System resources B. Which of the following should the technician check FIRST? A.2 Which of the following is the reason why the user is unable to connect? tua lTe sts .co m 50 . This problem started when a router was replaced. While testing to ensure proper installation. Which of the following tools would be used to help determine the cause of problem? "Pass Any Exam.com Ac A user reports they are unable to connect to the Internet. D.0Default gateway: 10. WIN.236. C. B. B.CompTIA 220-702: Practice Exam could be the issue? A.107Subnet mask: 255. Subnet mask is wrong. C. Display resolution Answer: C QUESTION NO: 164 A.www.INI file is missing or corrupted. the software is not displaying any text as the technician speaks into the microphone. Answer: A QUESTION NO: 165 A user is having a problem sending email.5.255. Speaker volume C.18. WINLOGON.DAT file is missing or corrupt from the user's profile.EXE is missing or corrupt. DNS server is on the wrong subnet. but not receiving. Default gateway is on the wrong subnet." .8. D. The technician checks the network settings and finds the below results: IP address: 10.actualtests.236. Microphone connection D. DHCP server is assigned the wrong IP address. LogonType is set to 0 in registry.237. Any Time. Answer: B QUESTION NO: 163 A technician finished installing new speech recognition software on a PC.255.

Everyone C. chkdsk B. Power Users D.co m 51 . Port scanner B.com Ac A. dir C. Cable tester C. NETSTAT Answer: A QUESTION NO: 166 A computer is running very slow. defrag B. Which of the following tools would the technician use to help optimize the file system? A. Administrators "Pass Any Exam. diskpart D. format tua lTe A user states while saving files on the hard disk some of the data is inaccessible. Creator Owner B. Which of the following Windows utilities should be used to confirm hard disk issues? sts .actualtests.CompTIA 220-702: Practice Exam A.www. IPCONFIG D. Any Time. format Answer: A QUESTION NO: 167 Answer: A QUESTION NO: 168 Which of the following groups has access to a newly created NTFS folder by default? A. ntbackup D. tracert C. The technician suspects a hard disk problem." .

Display Properties D. Which of the following commands will test the network connectivity status of the printer? "Pass Any Exam. There is a digital to analog to digital conversion issue. D. The cables are damaged or not seated.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 169 In which of the following Control Panel applets is the system font controlled? A. Slot 1 processor Answer: A QUESTION NO: 172 Multiple users have reported not being able to print to a network printer. Pin grid array processor B. C.www. B. There is an analog to digital to analog conversion problem. Slot 2 processor C. Regional and Language Options B.com 52 Ac tua lTe A. sts . Which of the following processor types is needed? A. Any Time. Fonts Answer: C QUESTION NO: 170 Answer: D QUESTION NO: 171 A technician is replacing a processor that is attached parallel to the motherboard. Socket to slot adapter D. Which of the following is the MOST likely cause? m ." .actualtests. There is RF interference from a radio source nearby.co The image on a user's monitor is shaking without any input from the user. Printers and Faxes C.

C.1. Windows does not recognize the 192. D.1 Which of the following is the MOST likely cause of the problem? A. When making the ends of the cable which of the following tools is the MOST appropriate? A.CompTIA 220-702: Practice Exam A.2. rsync B. The IP address is not a private address.168. The subnet mask is improperly configured.168. Press F1 and search for the term.co m .255.1. B. ipconfig Answer: C QUESTION NO: 173 A technician is running an Ethernet cable for a customer with custom cable lengths." . tua lTe A technician is unfamiliar with terms in a dialog box. Crimper D. The ipconfig command reveals the below information: IP Address192. Alternate click and select "What'sThis?" B. "Pass Any Exam. ping D. Pocket knife C. Any Time. netstat C.168.15Subnet Mask255. Use Microsoft knowledge base to search for the term. Toner probe B.0Default Gateway192.actualtests. Which of the following would quickly provide more information? sts .255.com 53 Ac A. Pliers Answer: C QUESTION NO: 174 Answer: A QUESTION NO: 175 A client reports that they cannot connect to the Internet.www. C.0 subnet as valid. The default gateway is not in the same subnet. Alternate click and select "More information" D.

Fuser Answer: A. Any Time.co m 54 . B.actualtests. Toner cartridge B." .E QUESTION NO: 179 "Pass Any Exam.www. Vista has replaced the run command with the Power Shell. a client states that the run command no longer appears on the Start menu.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 176 After upgrading to Windows Vista. C. A. Answer: D QUESTION NO: 177 Which of the following tools can be used to diagnose and repair hard drive problems? A. System Configuration Utility B. The Vista run command is not installed by default during an upgrade. Formatter PCB D. CheckDisk D. Disk Defragmenter Answer: C QUESTION NO: 178 A user reports that a printer has started producing a repetitive image defect on all printouts.com Ac tua lTe sts . Removable Storage MMC C. The run command is not displayed by default on the start menu. Which of the following are the MOST likely causes of the problem? (Select TWO). The user must be an administrator to have access to the run command. D. Pickup rollers E. Laser scanner C.Which of the following is the reason the user cannot see the run command? A.

Which of the following is the BEST choice to check? A. gpupdate /force C. Answer: D A. E. Chkdsk is run on the boot volume.actualtests. B. Any Time. Check if the drive is over 1GB. The hard drive has received a SMART error.D.msc Answer: A QUESTION NO: 182 Which of the following commands shows Hotfixes installed on a Windows XP computer? A.CompTIA 220-702: Practice Exam Which of the following conditions will cause Windows Autochk to be set? (Select THREE). The system halted during the last boot from a faulty driver. Check if the drive is a dynamic disk. rsop. Which of the following commands should the technician use? tua QUESTION NO: 181 lTe sts . secedit /refreshpolicy B. A. Check if the drive is NTFS.www. tasklist "Pass Any Exam.com Ac A technician wants group policy changes on a Windows 2000 computer to immediately update. gpedit. Windows detects a virus tampering with boot files. F.msc D.co m 55 . C. Chkdsk cannot gain exclusive use of the volume selected. Check if the drive is active. A volume is flagged as dirty. D. B.E QUESTION NO: 180 A user connects a USB drive to a Windows XP computer but cannot see the drive in My Computer. D. Answer: A. C." .

Worm B.com Ac tua A. Trojan Horse lTe A user reports their computer has slowed down dramatically. Virus D. Answer: B "Pass Any Exam. Updated antivirus program reports show no inherent issues. Which of the following is a recommended action to take? A. systeminfo C. Which of the following is the MOST likely cause? sts QUESTION NO: 184 . D. Spyware C.co m 56 . B." . C.CompTIA 220-702: Practice Exam B.actualtests. install antivirus program Answer: B Answer: B QUESTION NO: 185 A computer is thought to be infected with a virus. chkdsk D. install antivirus program B. Spam. Restore the computer to a previous point. Pop-ups. turn on the pop-up blocker C.www. Trojan horses. Boot to Safe Mode and enable Boot Logging. Boot to the Last Known Good Configuration. Disable System Restore. install spam filter D. Any Time. several other windows within the browser appear. Which of the following BEST describes the symptom and corresponding fix? A. msinfo32 Answer: B QUESTION NO: 183 A user reports that when accessing a website. Worms.

Illegal operation Answer: D QUESTION NO: 187 Answer: D QUESTION NO: 188 A technician is having problems converting a basic disk to a dynamic disk on a laptop.actualtests. Guests B. B. Backup Operators C. Which of the following is the MOST likely cause for this problem? A. The disk has already been converted to a dynamic disk. Any Time. but eliminated in Windows Vista? m 57 . BATCH error B. Computers with a single drive do not support dynamic disks. Answer: D QUESTION NO: 189 "Pass Any Exam. The disk must first be converted to a simple volume disk. The technician right clicks the disk in Disk Management and does not see the option to convert to dynamic disk. Replicator D.CompTIA 220-702: Practice Exam QUESTION NO: 186 A user is running an application when an error occurs. The user is able to restart the application immediately. Power Users sts . There is less than 10MB of space available for the dynamic disk database.www. C. Illegal contact C.co Which of the following built-in groups was present in Windows XP. Which of the following describes the type of error the user experienced? A. STOP error D. D." .com Ac tua lTe A.

Any Time. ftype Answer: C QUESTION NO: 190 A user notices that a lot of Internet browser windows displaying advertisements are popping up when logging on to the network. format D. Enable antivirus email functions. Answer: C QUESTION NO: 192 A printer is printing unexpected characters. C. B. Answer: D Which of the following would BEST prevent the spread of worms to other computers? A. D. The mouse is not functioning properly. D. Reload the print spooler service. D.CompTIA 220-702: Practice Exam Which of the following commands would be used to prepare a new storage device for use? A. Spyware has infected the workstation. Check printer queues. Check for error messages. Enable email auto-preview functions.com Ac tua lTe QUESTION NO: 191 sts . Only connect to the Internet when necessary. B. diskcomp B.co m 58 . C. Which of the following should the technician do to troubleshoot this problem? A. The hard drive is fragmented.actualtests.www. Add all contacts to an address book. "Pass Any Exam. Which of the following is the MOST likely cause of the pop-ups? A. The antivirus software is not functioning properly. start C. C. B." . Reload the driver.

even after it is updated by using time synchronization. Assign a static address to the wireless card. D. Install larger fans and a larger heat sink due to the processor being overheated. Spyware is affecting the system D. D. C. B. Reboot the access point to allow connectivity.com Ac tua A. B. Any Time. Bad CMOS Battery Answer: D "Pass Any Exam." . they get a message of 'limited or no connectivity'. Which of the following would be the BEST course of action to correct the issue? A.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 193 A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up. lTe sts A customer states they have a home network and when they connect to a wireless access point.actualtests. Stop background processes in the machine causing the processor to work harder. They also mention the fan is constantly running. Answer: C QUESTION NO: 194 Answer: C QUESTION NO: 195 The customer states the clock is frequently wrong and loses time on the workstation. Enable the access point to distribute static addresses.www.co m 59 . Incorrect time zone configured C. Which of the following is the MOST likely reason this could happen? A. Install a faster speed processor so the machine does not generate as much heat. Virus in the system B. Assign a dynamic address to the wireless card. Which of the following would BEST get the customer connectivity? . Clean out the heat sink and fans of dust to ensure proper air circulation. C.

co During the startup of a Windows XP Professional workstation. Control Panel C." .11n is not supported on the network. 802. Answer: B Answer: D QUESTION NO: 198 A customer states that their machine takes a long time to start up. a message appears stating a service failed to start. Which of the following should be scheduled to accomplish this? "Pass Any Exam. Which of the following administrative areas will show what service failed? m QUESTION NO: 197 . B.11n network adaptor for a desktop computer. Which of the following utilities allows the startup file to be modified? A.actualtests. The access points are out of range. Which of the following is the BEST explanation to why none of the access points are listed? A.www. Defrag B.CompTIA 220-702: Practice Exam QUESTION NO: 196 A technician installs a new 802.com 60 Ac tua lTe A. Control Panel D. Msconfig Answer: D QUESTION NO: 199 A technician wants to schedule a task to be sure a machine is optimized on a regular basis. Any Time. 802.11n access points are not available. Registry utility B. The technician tries to connect to an access point. The access points cannot accept any more connections. System Clean-up D. C. MSCONFIG utility C. D. Event Viewer sts . but sees no available access points in the Wireless Configuration Manager.

How can the technician accomplish this task? A. Defragmenter B. D. Use a third party utility to reset the password. Replace the registration rollers. Which of the following actions should be taken to fix the issue? A. Disconnect the power supply to the motherboard. A test restore fails to restore the temp files. NTBACKUP does not backup temp files by default.CompTIA 220-702: Practice Exam A. B. To backup temp files. Replace the pickup rollers.com 61 Ac tua lTe sts . Contact the OEM and ask them to clear the password.co m . D. however. C. it is discovered the temp files are not being backed up. the BIOS setup password is unknown to all current employees. Replace the paper tray. B. Disk Cleanup Answer: A QUESTION NO: 200 A company uses an application that creates temp files that need to be backed up on a daily basis. the toner on the page sometimes rubs off and does not stick to the page. Replace the fuser. Set the motherboard configuration jumper to clear the password.www. C. the /T switch must be used. "Pass Any Exam. Indexing Services D. In checking the backup catalog. Any Time." . C. B. The NTBACKUP utility cannot backup temp files. D. Which of the following is the MOST likely reason? A. NTBACKUP is not running under the correct credentials. Answer: A QUESTION NO: 202 A user reports that when they print a document. Answer: B QUESTION NO: 201 A technician needs to modify the BIOS settings of a PC.actualtests. System Restore C.

and then click 'Reset Web Settings'. Which of the following steps should the technician take in the troubleshooting process? A. QUESTION NO: 204 QUESTION NO: 205 Which of the following cable types is required at minimum. to support a 10/100/1000BaseT SOHO LAN? A. click the Programs tab. and then check 'Move system caret with focus/ selection changes'. 10 meters (32 feet) C. Shut down the computer and wait for five minutes. In the Internet Options applet. CAT5e C. D. Which of the following is the maximum distance for CAT5 UTP cabling? . The technician notices that it is a secured website. Any Time. CAT3 B. CAT5 Answer: B "Pass Any Exam. C." .www. 1000 meters (3281 feet) lTe sts A customer asks a technician to setup a SOHO network at their home. click theAdvanced tab. 100 meters (328 feet) D. and then click 'Clear SSL State'. B. In the Internet Options applet. 1 meter (3 feet) B.com Ac Answer: C tua A. In the Internet Options applet. They would like to run cabling from the area where their Internet connection terminates to another room.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 203 A customer is having trouble accessing a particular website. click the Content tab.co m Answer: B 62 . CAT1 D.actualtests.

Diskpart B. Defrag C.com 63 Ac tua lTe sts A. C.0. The network card is configured at half-duplex.0.co m Which of the following is a Windows XP Professional default Group account? . B. Replicator Users C. The network card is faulty and should be replaced." .CompTIA 220-702: Practice Exam QUESTION NO: 206 A computer has an IP address of 169. ConfigureScanDisk to run at startup.157 and a subnet mask of 255. Disable the computer's memory check in BIOS.255. D. Disk Cleanup Wizard D. DomainAdmins B. Remove device drivers for unused peripherals. Domain Users D. Delete unnecessary visual options "Pass Any Exam.0. Answer: C QUESTION NO: 207 Answer: B QUESTION NO: 208 Which of the following below would BEST optimize Windows XP startup? A. Any Time. The computer is not communicating correctly with the DHCP server. Network Backup Operators . The computer has a virus and should be quarantined immediately. Which of the following is the MOST likely cause of the network problems? A.actualtests. C. Remove any unnecessary applications that start with Windows.254. D.www. B. Answer: A QUESTION NO: 209 Which of the following BEST optimizes hard disk drive performance? A.

Which of the following is MOST likely cause of the problem? . The user does not know which updates installed." . The stop message begins with. lTe sts A user reports the computer displays a blue screen after running Windows Update. D.co m . Windows Update installed an incompatible device driver. Fragmented file system D. Any Time. MBR corruption C. The user selected one or more updates incompatible with the operating system. /LASTKNOWNGOOD Answer: B QUESTION NO: 213 "Pass Any Exam. C. Spyware Answer: B QUESTION NO: 211 Answer: A QUESTION NO: 212 Which of the following boot options is used to troubleshoot physical memory issues? A.actualtests. Windows Update raised the security level of the PC causing a conflict with an application. 'IRQL_NOT_LESS_OR_EQUAL'.com 64 Ac tua A. Spam B. /MAXMEM= C. /FIXMEM B. /3GB D.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 210 A customer's system boots with a black screen giving the error message 'Error Loading Operating System Which of the following is the MOST likely cause of this problem? A.www. B. System file versions are now mismatched. The local anti-virus software caused a partial installation of the updated files.

" . Convert Answer: C QUESTION NO: 215 A. After file structure conversion System Restore must be activated. chkdsk c: /i C. The technician wants to locate bad sectors and recover readable information. System Restore can only be installed from the original setup disk. The user must configure the settings. Which of the following is causing the issue? lTe sts .com Ac tua A technician converted all hard disk drives from FAT to the NTFS file structure. "Pass Any Exam. Regedit B. Any Time. Which of the following is the BEST method to improve search time for all text files? A. System Restore must be reinstalled. Which of the following commands would the technician use? A. The users are now getting the error 'System Restore not found'.co m 65 . When converting file structures. chkdsk c: /c D. D.www. Indexing D.CompTIA 220-702: Practice Exam A workstation is not booting correctly. chkdsk c: /r Answer: D QUESTION NO: 214 A technician is working on a Windows Vista workstation. When changing file structures System Restore is one of three Windows features that need to be reinstalled from the original setup disk. A. Which of the following is necessary when setting up a roaming profile? (Select TWO). C.actualtests. Answer: A QUESTION NO: 216 A user would like to have a roaming profile configured. chkdsk c: /f B. Recover C. B.

The antivirus was from a third-party vendor.com Ac A technician is troubleshooting a parity check error message and they believe that this is attributed to faulty RAM. Hard Drive Answer: C QUESTION NO: 219 Which of the following steps enables offline files in Windows 2000 and Windows XP? "Pass Any Exam. The computer does not meet the minimum system requirements in order to run the antivirus application without problems. Windows built-in antivirus program will optimize the speed in the system. Any Time. D. USB Controller C. The installed antivirus was actually malware and has infected the user's computer. Power Supply D. C." . Answer: C. The technician learns that the antivirus program was purchased from a popup window which appeared while the user was surfing the Internet and informed the user their computer was infected with several hundred virus variants. C.actualtests.co m 66 .www. E.CompTIA 220-702: Practice Exam B. Which of the following is the MOST likely cause of the problems? A. The user must be on a domain. Which of the following components may also be at fault? tua lTe sts . The new antivirus product successfully detected the viruses on the computer but was unable to remove them.D QUESTION NO: 217 A user reports that their computer has been running very slow and displaying pop-up windows since they installed a new antivirus program. D. Roaming profile must to be stored on every client. Answer: A QUESTION NO: 218 A. B. South Bridge B. The user must have an IP address on their client. Roaming profile has to be stored on a network server.

Control Panel>Administrative Tools>Component Services C. With the bootable floppy disk inserted. Windows Explorer>Tools>Synchronize>Setup Answer: C QUESTION NO: 220 Which of the following is a benefit of the Volume Shadow Copy Service? A.D QUESTION NO: 222 A technician needs to boot to a floppy disk to update the firmware of a hard drive. Control Panel>User Accounts>Turn User Account Control off D. It prevents the user from accidentally deleting data files." . Start>Programs>Startup>delete UAC Answer: C.co m 67 . It creates snapshots of open files for backup. "Pass Any Exam. B. It adds a layer of security to the file system. Any Time. B. Enable 'Legacy Boot'.com Ac tua lTe sts QUESTION NO: 221 . Control Panel>Administrative Tools>Computer Management B. Access the system BIOS.INI>Rem UAC C. Answer: C Which of the following methods can be used to disable UAC? (Select TWO). It increases performance of the file system. Raise the floppy disk in the boot order. C. D. Access the system BIOS. Hit F6 during boot up. At POST. the system still boots to the hard drive. select removable storage as the boot source. Services.actualtests. MSCONFIG>WIN. How can the technician make the PC boot to the floppy disk? A. C. A. Windows Explorer>Tools>Folder Options>Offline Files D. hit escape to force a boot up to floppy disk.msc>Select UAC>Set startup type to disabled B. D.CompTIA 220-702: Practice Exam A.www. MCSONFIG>Tools>Disable UAC E.

www. LCD is not plugged in. the laptop shuts down after a few seconds of being on. Read & Write D. Use WEP encryption. C. D. Enable dynamic addressing. Keyboard is not plugged in. sts . Disable SSID broadcast.actualtests. RAM is faulty. Any Time." . E.E QUESTION NO: 225 A technician is replacing a motherboard in a laptop. B. Answer: B QUESTION NO: 226 "Pass Any Exam. Change C. Enable MAC filtering.co Which of this following is best practice when securing a WiFi Network? (Select TWO). Expand the signal strength. Which of the following is the causing the laptop to shutdown? A.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 223 Which of the following is a share permission? A. Write & Execute B. CPU is not locked into the socket. m 68 . After completing the install. Modify Answer: B QUESTION NO: 224 Answer: D. D. B.com Ac tua lTe A. C.

co m 69 . Answer: C QUESTION NO: 227 A customer reports that they have lost network connectivity after a brown out in the building.actualtests. Cable tester Answer: B QUESTION NO: 229 A customer is reporting that the local printer is on but is not printing. Ping D. Which of the following tools would BEST be used to test the jack? A. Replace the fuser. Which of the following is the solution to the problem? A. and when the customer switches network jacks they get connectivity. Any Time. Loopback plug B.www. Multimeter B. No one else in the building is experiencing any issues." . C. Replace the pick-up roller. B. Replace the transfer roller. Replace the feed roller. Which of the following is the problem? A. Tone generator Answer: D QUESTION NO: 228 A technician is working on a motherboard and the computer is shutting down because of voltage problems.CompTIA 220-702: Practice Exam A technician notices that the printer is jamming right before the fuser. Tone generator D. Which of the following tools would be used to test the resistance? A. Multimeter C. Tracert C. "Pass Any Exam.com Ac tua lTe sts . D. There was an error on the workstation when Windows Vista was loading. The application experience service is not started.

Any Time.co Answer: D m 70 . Corrupted BOOT." . the application software and then hardware drivers. the OS and then the hardware drivers. A virus has infected the system B. FDD connector C. Install the chipset driver.www. displays the BIOS version information and then hangs with the error message 'Error loading operating system'. The Windows Defender service is started. Boot sector corruption "Pass Any Exam.actualtests.CompTIA 220-702: Practice Exam B. Install the OS. C. the chipset driver and then the OS. EIDE connector lTe A technician needs to install a new internal flash memory card reader into an available floppy drive bay. The Background Intelligent Transfer service is started. Install the OS. The print spooler service is not started. Corrupt MBR D. D. C. USB header B. begins POST. Prior to installation. which of the following connectors needs to be available? sts QUESTION NO: 231 . Answer: B QUESTION NO: 230 A technician installed a new motherboard in a workstation. D. Install the hardware drivers. Which of the following describes the BEST steps for a proper installation? A. Answer: A QUESTION NO: 232 A system powers on. SATA header D. the chipset driver and then the hardware drivers.INI file C. B. Which of the following is MOST likely cause of this issue? A.com Ac tua A.

D.actualtests. Which of the following explains intermittent problems with a user's hard drive? A. Integrated controller is overheating. B.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 233 A user's new hard drive stops without any warning.co m 71 . CD-ROM is not enabled in the BIOS. Cable has the wrong conductors.www. D. Cables are damaged or not seated. Using incorrect discs. The hard drive needs to be defragmented. B. BIOS memory settings aremisconfigured.com Ac tua lTe sts . Answer: B QUESTION NO: 236 Which of the following PING command switches will not stop until the technician tells it to? "Pass Any Exam. D. Memory socket is faulty. Which of the following is the MOST likely cause for this failure? A. C. Audio cables are not connected. B. C. Southbridge is faulty. Answer: B QUESTION NO: 235 A user reports their ATA specification CD-ROM is not working. C. Answer: C QUESTION NO: 234 Which of the following BEST explains a system experiencing intermittent memory errors? A. Memory sticks have corroded contacts." . Any Time. Cables are reversed.

actualtests. chkdsk Answer: B QUESTION NO: 239 A technician is searching for a user's documents. Firewall C. Which of the following operating systems is installed on this workstation? A. dir D. DHCP D.co m . -a Answer: B QUESTION NO: 237 A technician is sent to configure a wireless small office home office (SOHO) network in an urban areA. Windows Media Center C. Which of the following utilities can the technician disable to help prevent unauthorized users on the network? A.com 72 Ac tua lTe sts . Windows 2000 "Pass Any Exam. SSID broadcast Answer: D QUESTION NO: 238 Which of the following commands allows a technician to scan protected files and check the files version? A. MAC filtering B. -r D. -l B. Windows Vista B. The profile path that the documents were located was 'C: \Users\Username'. Any Time. nslookup B." . sfc C.CompTIA 220-702: Practice Exam A.www. -t C.

The WLAN card is 802. Task Scheduler B.com Ac tua lTe sts . The WLAN card is 802. Disk Manager D. The WLAN card is 802.www.co m 73 . can be configured to perform automatic disk defragmentation? A. in Windows.actualtests. The WLAN card is showing connected at 11Mbps. Disk Defragmenter Tool C.11b. FDISK Answer: C QUESTION NO: 242 Which of the following utilities.11g. B. The WLAN card is 802. Any Time. Disk Manager Answer: A "Pass Any Exam. Answer: B QUESTION NO: 241 Which of the following is the BEST utility to use when mounting a hard disk as a folder in a Windows XP Professional machine? A. D. C. Task Manager D.11n. The wireless infrastructure is 802.11a. Partition Manager B.11g." . Windows XP Answer: A QUESTION NO: 240 A technician is troubleshooting a WLAN card in a laptop. Format C: C.CompTIA 220-702: Practice Exam D. Which of the following would be the BEST reason why the WLAN card is performing at that speed? A.

B.ini Answer: A QUESTION NO: 244 The customer wants to upgrade to a newer model computer. not the needed IDE ports. Save the old hard drive to the new computer and copy the files. msconfig. Solid state drives use an RPM which is too high for legacy workstations.www. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention. but does not want to lose all the digital photos on the old computer. IO. The PC only has FDD ports available for expansion. currently running Windows 2000.sys and boot. Which of the following is the QUICKEST way for the technician to move the photos? A.sys and boot. A. Answer: D QUESTION NO: 246 A customer is experiencing screen issues on their aging laptop. D.com 74 Ac A user reports that they cannot install a new hard drive they purchased online.sys. A Windows 2000 PC can only use one active hard drive at a time. D.sys. Any Time. Copy the user's profile to a jump drive and copy to the new computer. C.com B.sys D. Ntldr. Msdos. the technician finds out that the new hard drive is a solid state disk and the user's PC is more than eight years old. After further questioning." .co m .sys C. IO. Move the photos to a CD-R and copy to the new computer. boot.ini and ntdetect. and "Pass Any Exam. Config. boot. C.sys.actualtests.ini and ntboot. B. The PC only has IDE ports available for expansion. Which of the following is the MOST likely reason the user cannot complete the upgrade? tua QUESTION NO: 245 lTe Answer: A sts .CompTIA 220-702: Practice Exam QUESTION NO: 243 Which of the following files are required to start Windows XP boot process? A. not the needed SATA ports. Copy the photos to a USB drive and copy to the new computer.

The user claims the laptop cannot connect to the new wireless router. Answer: C "Pass Any Exam. Any Time. LCD video card Answer: A QUESTION NO: 247 Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes. There is however.11g mode by changing software setting in the card's properties area. Windows Firewall. a faint image on the laptop screen when this occurs.11a wireless card installed. B. it can be turned off under User Accounts in the Control Panel. The technician finds out that the router is an 802. LCD panel D. Security Center.CompTIA 220-702: Practice Exam sometimes it completely loses screen brightness.actualtests.www. LCD video cable C. User Account Control. Which of the following is the MOST likely cause of the symptoms? A. Which of the following should the technician recommend? tua lTe sts . they need to have a newer 802. D." .co m 75 . D. Answer: C QUESTION NO: 248 A.11g card installed.11a wireless cards can work in 802.com Ac A technician receives a call from a laptop user that recently purchased a new wireless router. The wireless card is compatible with the new router but needs to have newer drivers installed.11g model and the customer's laptop has an 802. The customer's wireless card is not compatible with the new router. The customer's wireless card is not compatible with the new router. it can be turned off under System Properties. it can be turned off under Security in the Control Panel. C. LCD power inverter B. User Account Control. they need to have a newer FireWire card installed. it can be turned off in the Services MMC snap-in. Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off? A. All 802. C. B.

The network uses WPA. D.www. General B. B. Any Time. The computer does not have enough RAM to support the new graphics card. Answer: B QUESTION NO: 252 A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. All wireless computers connect to the new network except one computer that cannot connect the wireless network. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the "Pass Any Exam. Which of the following service property tabs would be viewed to verify service requirements? m QUESTION NO: 250 . D." . Which of the following is the cause of the problem? A. B. Answer: A Answer: B QUESTION NO: 251 A technician has just installed an upgraded graphics card. The computer's power turns off before it finishes booting. The new graphics card is incompatible with the existing processor. Log On sts . The network uses MAC filtering.CompTIA 220-702: Practice Exam QUESTION NO: 249 A technician installed a new wireless access point on an existing small office home office (SOHO) network with a selective security option enabled. Recover D. C. Which of the following is the cause? A.actualtests. The network uses SSID broadcast. several 'service fails to start' messages appear. The power supply does not provide enough wattage to power the new graphics card. The monitor cannot display the increased resolution that is a feature of the new graphics card. Dependencies C. C. The network uses WEP.co On a Windows XP Professional computer.com 76 Ac tua lTe A.

FAT32 cannot handle single files larger than 4GB.co m 77 . C. The username and password B. D. B. FAT32 cannot handle single files larger than 2GB. A. The BIOS is not configured for USB support. Answer: A QUESTION NO: 253 A technician has a PC that does not recognize the USB keyboard immediately after POST. Which of the following should the technician check NEXT? lTe sts . The BIOS does not show the USB keyboard in the device list. The PC is not using the newest operating system available. The fan works and the heatsink is in good condition. The USB keyboard is not connected to a PS/2 port. Any Time. That the BIOSrecognizes the processor D. E.E QUESTION NO: 254 A. The USB plug is not seated properly. That the motherboard is compatible with the processor B. Which of the following is the cause of the problem? A. D. Answer: B." .com Ac tua A technician is troubleshooting a PC that continuously reboots. The laptop's AC adapter "Pass Any Exam. C.www. That the case fans are all blowing out instead of in C. Which of the following could be the cause? (Select TWO).CompTIA 220-702: Practice Exam transfer. Which of the following would the technician need to complete this task? A. That the proper amount of thermal paste has been applied Answer: D QUESTION NO: 255 A technician is going to flash the BIOS on a laptop.actualtests. B. The file is formatted with NTFS and is incompatible with the new drive. The old drive uses NTFS and is incompatible with the new drive.

An optical drive drawer is open. The hard drive jumper is incorrect Answer: B "Pass Any Exam. Which of the following components will MOST likely need to be replaced to resolve the issue? sts ." . An attacker hacked into the system. The installation halts with a 'no bootable media found'. The laptop's hard-drive Answer: B QUESTION NO: 256 A technician notices that the BIOS event log shows a 'chassis intrusion'.CompTIA 220-702: Practice Exam C. Any Time. Which of the following is the MOST likely reason for the event? A. Answer: C QUESTION NO: 257 Answer: C QUESTION NO: 258 A technician is installing Windows XP on a new SATA hard drive. Motherboard C. There is a loose object in the case. Which of the following missing steps resulted in this error message? A. Pressing F8 during setup to enter safe mode D.com Ac tua A. Touchpad B. D. C. The CD of the operating system D.www.co m 78 . Pressing F6 during the install to load third party drivers C. External pointing device lTe A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. Keyboard D.actualtests. B. The computer case was opened. Installing the hard drive B.

Use System Restore to roll back to an earlier date. Use the Recovery Console and commandfixboot. Answer: D QUESTION NO: 262 Which of the following is the FIRST step a technician should take when installing a wireless network card? "Pass Any Exam. . It forces hot air out of the PC.www. The memory is failing. B.com Ac tua lTe sts A. C. B. It forces cooler air across the motherboard. D. The CPU is overheating. Use the Recovery Console and commandnslookup. Which of the following is MOST likely the problem? A. Any Time. D. D. the unit will repeat three short beeps and will not POST. It forces cooler air into the power supply quickly.co Which of the following are possible solutions to the error message 'NTLDR not found'? m 79 . The hard drive is not attached properly. C. Answer: A QUESTION NO: 260 Answer: B QUESTION NO: 261 Which of the following is a reason why case fans should be installed in the front of a case? A. The operating system is not installed.actualtests. Use the Recovery Console and command format. B. The fan is easier to remove and clean. C.CompTIA 220-702: Practice Exam QUESTION NO: 259 While powering up a desktop PC." .

B. Disconnect all peripherals except the CD-ROM. Any Time.CompTIA 220-702: Practice Exam A. My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer> Select Remote Users. the technician can see the SSID. The technician can access the customer's "Pass Any Exam. My Computer>Manage>Users and Groups>Groups>Remote Assistance Group>Add Users> Choose the user that needs the connection. C.co m .com 80 Ac tua Which of the following are the steps for setting up a PC to enable Remote Desktop connection in Windows XP Professional? lTe sts Answer: D . The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. My Computer>Manage>Expand users and groups>Remote Desktop>Add User>Choose the user that needs the connection.actualtests. D. Install the wireless network card then the software. power on the PC. Read the manufacturer's instructions. Disconnect all peripherals except the hard drive. C." . D. C. Remove all memory modules. B. Which of the following is the BEST action to take to determine if this is a bad motherboard and/or CPU? A. power on the PC. Download the latest drivers from the manufacturer's website. Answer: C QUESTION NO: 263 A technician powers on a user's PC and gets no video or POST. QUESTION NO: 264 A. listen and watch for the POST. Answer: D QUESTION NO: 265 A customer has a wireless router with WEP enabled. listen and watch for the POST. Install the software then install the wireless network card. power on the PC. listen and watch for the POST. My Computer>Properties>Remote Tab>Remote Assistance>Add User>Choose the user that needs the connection. B.www. Disconnect all peripherals then power on the PC. After arriving onsite. D. listen and watch for the POST.

D. The DHCP has been disabled. B. Go to Control Panel> click User Accounts> Click Turn User Account off> Click Continue. Answer: A QUESTION NO: 268 Which of the following is the maximum file size for FAT32? "Pass Any Exam. B. Any Time.com 81 Ac tua lTe sts .CompTIA 220-702: Practice Exam network and the Internet utilizing an Ethernet connection.www. C.co m . Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue> Clear the check box and click OK. The second USB connector is used for redundancy. Answer: B QUESTION NO: 267 A USB cable has a mini-USB connector on one end and two standard size connectors on the other. The incorrect WEP is being used. The incorrect subnet mask is being used. D.actualtests. C. The second USB connector allows for the daisy-chaining of devices. Which of the following is the purpose of the second connector? A. The second USB connector increases the power and enables functionality of the device. B. Which of the following is the MOST likely cause of the problem? A. D." . Go to Control Panel> click User Accounts> Click Disable User Account off> Click Continue. The gateway has been changed. How can this feature be disabled? A. Answer: C QUESTION NO: 266 A technician wants to disable User Account Control (UAC) in Windows Vista. Go to Control Panel> click User Account Control> Click Disable User Account Control> Click Continue> Clear the check box and click OK. C. The second USB allows for power sharing between two devices making the devices last longer.

www.E QUESTION NO: 270 A user is running defrag on a computer and the power goes out. disabled. Perform a disk cleanup B. Any Time. the default Guest group should be: A. B. which of the following is the BEST action to perform? A. deleted. C. Run defrag Answer: C QUESTION NO: 271 To enhance security on a Windows workstation." . Answer: D. D. D. Computer overheats and shuts off.co m 82 . A.CompTIA 220-702: Practice Exam A. Drive light is always on even when no programs are running. C. Six gigabytes D. Which of the following are symptoms of a malware infection? (Select TWO).com Ac tua lTe sts . "Pass Any Exam. Computer will not power on. used by all guests to the network. B. Check Event Viewer for errors C. used as a template for all user accounts. Four gigabytes C. When power is restored. E. Cannot perform any anti-virus updates. After a period of inactivity the screen shuts off automatically. Two gigabytes B. Turn the computer on and runchkdsk /r D.actualtests. Five hundred megabytes Answer: B QUESTION NO: 269 A technician suspects one of the workstations in the office is infected with malware.

25 C. D. Run scandisk.co m 83 . Any Time. LDAP B.actualtests.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 272 A user has discovered that even though they are using the latest version of the anti-virus software. HTTP Answer: C QUESTION NO: 275 "Pass Any Exam. C. HTTPS D. Answer: C QUESTION NO: 273 Answer: A QUESTION NO: 274 Which of the following protocols uses port 443 by default? A.com Ac tua lTe A. 443 sts A technician is configuring a small office home office (SOHO) router to allow FTP access. 80 D. Which of the following is the BEST solution for this problem? A. Runchkdsk /f. Update the virus signatures.www. SNMP C. Replace the computer. B. 20 B. the computer is still being infected by a virus. Which of the following ports will the technician open? ." .

Paper pickup roller is worn B. Problem with the formatter board C. Paper tray D.2 C. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the print job is sent.actualtests.11a "Pass Any Exam.www. Which of the following could be the cause? A. Worn pickup rollers D. 802." . Any Time. Separation pad Answer: B QUESTION NO: 277 Which of the following will cause a ghost image on a printout? A. WPA D.co m 84 . 802. WEP Answer: A QUESTION NO: 276 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams.11g B. WPA2 B. Problem with the developing drum B.com Ac tua lTe sts .CompTIA 220-702: Practice Exam Which of the following is the MOST secure wireless encryption? A. 802. Scanner unit is defective Answer: A QUESTION NO: 278 Which of the following wireless standards uses the 5GHz frequency? A. IPSec C. Faulty sensor C.

com Ac tua lTe sts . CMOS battery D.1 D. md C.254 1.CompTIA 220-702: Practice Exam D.168. 127.co m Answer: C 85 . cd B. Any Time.www. 169.1.actualtests. 192. Optical drive B. 255. Power supply C. rd Answer: B QUESTION NO: 282 "Pass Any Exam. dir D. Which of the following is the MOST likely cause? A. the system still tries to boot from the optical drive.0. 802.1 C.255.255." .0. CD-ROM disk QUESTION NO: 280 Which of the following is a local host IP address? A.1 Answer: B QUESTION NO: 281 Which of the following commands will make a new directory? A.3 Answer: C QUESTION NO: 279 A user reports that after configuring the BIOS to boot to the hard drive first.255 B.

Which of the following is MOST likely the cause? A. Reboot the computer.CompTIA 220-702: Practice Exam A technician installed a faster CPU and now the system will not start after the install. D. Answer: B QUESTION NO: 285 When setting security permissions on a folder. Any Time. D. The BIOS needs to be updated. The CMOS chip needs to be replaced. B. . The technician removed and reseated the CPU with no positive results. "Pass Any Exam. Install moreRAM. B. Reload the operating system. Increase virtual memory size. Install a faster CPU. Which of the following is the BEST solution to resolve this problem? 86 . Check the CMOS to make sure the boot order is correct.www. Check for a floppy disk in the FDD. A loose connection on the hard drive. which of the following is the FIRST action that should be taken? tua QUESTION NO: 284 lTe Answer: B sts A. C. C. D. B. The technician then installed a known good CPU with the same negative results. Answer: A QUESTION NO: 283 A. Install a larger hard drive.com Ac When receiving a 'Missing NTLDR' error.co m A technician notices that the computer locks up at times and maintains a high commit charge. Guest users are allowed changed permissions. which of the following properties apply? A. C." . The RAM needs to be upgraded.actualtests.

Decrease the graphics resolution for the printer. remove the top bezel covering the screws holding the keyboard in place. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. Answer: D QUESTION NO: 288 How many volts does a power supply's 4-pin Molex connector carry to internal devices? A.CompTIA 220-702: Practice Exam B. D. 5 volts C.co m 87 . By default. All sub-folders within that folder are given a password. Add a higher capacity toner cartridge to the printer. remove the AC power.com Ac tua lTe sts QUESTION NO: 287 . C. Answer: B QUESTION NO: 286 Each time a user tries to print a document. Answer: A When replacing a laptop keyboard. the user receives a 'out of memory' error message. All sub-folders inherit the most restrictive permissions within the folder. C. D. D. read permissionsare denied on all files within the folder. 15 volts Answer: B "Pass Any Exam. 6 volts D. 2." . C. Add additional RAM to the printer. Change the printer paper to lighter grade. Which of the following would BEST solve the issue? A.actualtests. remove the battery. Any Time.www.5 volts B. B. B. the FIRST thing to do is: A.

bootdisk. C. erd.co m Which of the following encryption methods requires a 10-digit network key? . Copper is a carcinogen and can be absorbed into the skin. bootcfg /rebuild D.exe B. D. Answer: C QUESTION NO: 290 Answer: B QUESTION NO: 291 Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system? A.com 88 Ac tua lTe sts A. rdisk. Static electricity from the technician's body can destroy the copper piping. 64-bit WPA B. a red 'X" indicates which of the following? A. The copper can break loose from the heat sink and damage the computer's components. B.exe C.actualtests. Oil from the skin can decrease copper's ability to conduct heat. 64-bit WEP C.CompTIA 220-702: Practice Exam QUESTION NO: 289 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A.exe Answer: A QUESTION NO: 292 When using Device Manager.www. Device is disabled B. Device conflict C. 256-bit WPA . No device driver found "Pass Any Exam. Any Time." . 128-bit WEP D.

Bluetooth Answer: B Answer: A QUESTION NO: 295 A technician is adding a secondary IDE hard drive to an older system. Any Time. Answer: A "Pass Any Exam. The old drive's jumper is set for master and the new drive is set for slave. Which of the following is the cause? ." . Laptop is running on battery power sts A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. D. USB 2. B.actualtests. Parallel B.CompTIA 220-702: Practice Exam D. Both drives' jumpers are set for cable select. 802. External monitor needs to be installed C.com Ac tua lTe A. Device has not been digitally signed Answer: A QUESTION NO: 293 Which of the following adapters will offer the HIGHEST data transfer rate? A. The new drive is connected to the secondary bus as a slave drive. Which of the following is the MOST likely cause of the issue? A. After installation and the first boot. Keyboard failure D. The new drive's jumper is set for master. C. Backlight failure B. the drive is not showing in Disk Management.0 C.co QUESTION NO: 294 m 89 .11n D.www.

Leave the computer plugged in and running.CompTIA 220-702: Practice Exam QUESTION NO: 296 The customer brings their mini-tower and a new DVD/RW drive they want installed. Which of the following is the BEST solution? A. Use a wrist strap.co Answer: B m . B. D. Advise the customer it is best if the computer is taken back to the shop for repair.25 bay connected to the secondary bus and jumpered as a slave. connecting it to the computer case. Connect the new DVD drive as the slave on the secondary bus. Which of the following is the MOST likely cause of this problem? A. Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected. Which of the following choices is the BEST option? sts .www. Connect the mini-tower and the new DVDdrive as the master on the secondary bus.25 inch bay. C. ensuring all components remain on the mat. Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Any Time. and the wrist strap is connected to the mat. so it will be in a controlled temperature environment. Use a portable anti-static pad and wrist strap. Move the secondary hard drive to the bay and then connect it to the primary bus. The ribbon cable will not stretch from the primary hard drive to the open 5. Windows refuses to accept the driver. QUESTION NO: 297 A. D. B. to stabilize the power. Leave the computer plugged into the outlet for grounding.actualtests. The operating system is Windows VistA." . and keep one hand on the case at all times while working on the unit. Answer: A QUESTION NO: 298 A technician is trying to load a device driver directly from the manufacturer's CD for a PCI NIC. The driver CD is for Windows XP only. "Pass Any Exam. The technician finds a second hard drive in an empty 5.com 90 Ac tua lTe The technician is working on a computer and the air is dry. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus. C.

Which of the following is the MOST likely reason for the problem? A. the internal wireless adapter is known by which of the following form factors? A. PCIe 1x "Pass Any Exam. C. The USB hub needs more USB ports. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. The DIMMs are different speeds. only 3GB appears. The USB hub was not externally powered. D. Answer: C QUESTION NO: 300 A technician replaces two 1GB DIMMs with two 2GB DIMMs. The USB hub is a version 1.0. B.co m 91 . PCI B. D. Mini PCI C. The USB hub is a version 2. C. The driver is corrupt. Windows Vista 32-bit can only address up to 3GB of memory. D. B.CompTIA 220-702: Practice Exam B. Answer: B QUESTION NO: 301 On laptops. C.com Ac tua lTe sts . The RAM amount needs to be updated in Virtual Memory. a flash disk. Answer: A QUESTION NO: 299 A user reports that a newly installed external CD-RW is not working.1." .actualtests. The driver on the CD is not digitally signed. The DIMMs are from different manufacturers. ISA D. A technician is called and notes the user has the CD-RW drive. The technician needs to initialize the NIC first within Device Manager before installing a driver.www. Which of the following is the MOST likely cause? A. When the installed RAM amount is verified in Windows Vista. Any Time.

eSATA B. C:\uac D.actualtests. Which of the following types of hard drives is in the laptop? A. Upon removal. Toner probe C.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 302 A technician has been asked to replace a hard drive in a laptop. Any Time. C:\usersettings Answer: A QUESTION NO: 305 "Pass Any Exam. Multimeter D. C:\users B. the drive has an unfamiliar connector.com 92 Ac tua A. Which of the following tools would the technician use to locate the cable that runs to each room? . C:\documents and settings C." . SATA but with an adapter Answer: C QUESTION NO: 303 Answer: B QUESTION NO: 304 On a Windows Vista PC. In the wiring closet all the Ethernet cables are hanging free and are not labeled.co m . SATA C.www. The documentation calls for an IDE hard drive. Extension magnet B. Optical Time DomainReflectometer (OTDR) lTe sts A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. IDE but with an adapter D. where are the user files located? A.

One B. B. Two C. by default. C:\windows\System32 D. C. The hard drive disk letter is not mapped. D. The file system is password protected.co m 93 . uses 'Documents' as the name of a user's document folder? A. Answer: D QUESTION NO: 307 Answer: B QUESTION NO: 308 Which of the following operating systems.com Ac A.CompTIA 220-702: Practice Exam Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A.actualtests." . Four Answer: B QUESTION NO: 306 A user's system is locking up after the Windows logo screen on boot-up. Three D. Any Time. Windows XP Pro "Pass Any Exam. The hard drive needs to be replaced. Which of the following is the BEST reason for this? A. where would a technician find User1 desktop files? lTe sts . C:\Users\User1\Desktop C.www. The computer is being accessed by a hacker. C:\Users\User1 tua In Windows Vista. Windows 2000 C. Windows Vista B. C:\Documents and settings\User1\Desktop B.

Extension magnet B." . Loopback plug D. Satellite B. Any Time. Cable D. Power supply tester Answer: C "Pass Any Exam. Ethernet C. which of the following devices MOST likely has a problem? .actualtests. Hard disk B. ADSL QUESTION NO: 310 Answer: A QUESTION NO: 311 Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? A. CD-ROM D.CompTIA 220-702: Practice Exam D. Cable tester C. Windows XP Home Answer: A QUESTION NO: 309 Which of the following broadband networking technologies is MOST widely available in isolated areas? A. Processor lTe sts When a SMART error is received on a computer. Floppy disk C.com Ac tua A.www.co m Answer: A 94 .

Disable port forwarding Answer: A QUESTION NO: 315 Which of the following 802.com 95 Ac tua lTe sts A. the onboard video no longer displays. Enable the DMZ C. The BIOS detected the PCIe video card and disabled the onboard video.0 . Which of the following is MOST likely the cause? A. B "Pass Any Exam. Enable MAC filtering B. The processor has overheated and is causing the video to not display. USB 1. USB 2. eSATA C. A C.co m Which of the following can be used to achieve the highest transfer rate for an external hard drive? . D. Answer: C QUESTION NO: 313 Answer: B QUESTION NO: 314 Which of the following will allow a technician to secure a wireless access point? A.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? A." . Any Time. The drivers for the onboard video card have been overwritten by thePCIe video card drivers.1 D. FireWire B.CompTIA 220-702: Practice Exam QUESTION NO: 312 A user reports that after installing a PCIe video card into a system. B. C.www. Enable DHCP D.actualtests. N B. The PCIe video card is defective and is conflicting with the onboard video.

B. C. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. D.co m Answer: C 96 . The keyboard and mouse are plugged into the rear USB ports and are working properly.www. C. 100Mbps C. Which of the following is the MOST likely reason that the drives are periodically unavailable? . The front USB ports need to be activated in System Properties. The drives need to be formatted with NTFS. G Answer: B QUESTION NO: 316 When installing an external USB hard drive. 480Mbps D. 1.1Mbps B. which of the following is the maximum speed that can be expected when connecting to a USB 2. Which of the following is the MOST likely cause of the problem? A.0 port? A. The front USB ports were not connected to the system board header. "Pass Any Exam.com Ac tua A.actualtests. B. The USB drivers were not installed after the repair. The BIOS does not recognize the new drives. 512Mbps QUESTION NO: 317 Answer: C QUESTION NO: 318 After a computer has been returned from having the system board replaced. lTe sts After installing multiple hard drives in a computer. Support for legacy devices has been turned to inactive in the BIOS. The partition tables on the drives need to be cleared.CompTIA 220-702: Practice Exam D. The power supply is not supplying enough power. the technician finds that some of the drives will intermittently be unavailable." . D. Any Time.

D. Any Time. EIDE D. Which of the following technologies should be recommended? A. USB C. C.actualtests. Answer: D QUESTION NO: 320 Which of the following creates a secure connection to a remote host? A. Remove all used applications. Backup the registry.co m 97 . FTP B. Backup the boot. SMTP C. IDE B.ini.com Ac tua lTe sts . TELNET Answer: C QUESTION NO: 321 A customer wants to ensure that their new drive has the fastest transfer speed. B. Educate the user.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 319 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A." .www. SATA Answer: D QUESTION NO: 322 Which of the following expansion slots are available on a laptop? "Pass Any Exam. SSH D.

PCI Answer: C QUESTION NO: 323 Which of the following switches allows a technician to PING the host until stopped by manual override? A.CompTIA 220-702: Practice Exam A. Any Time. ISA B. Increase paging file size B.actualtests. PCMCIA D. Install a processor with larger L1 cache D.co m 98 . -l B. Reconfiguring the firewall C. Installing antivirus B.com Ac tua A. PCIx C.www." . Increase the RAM speed Answer: A "Pass Any Exam. Educating the end user lTe Which of the following is the BEST way to mitigate phishing attempts? sts . Which of the following will resolve this issue? A. -n D. -t C. Add RAID to the memory C. Changing the permissions and passwords D. -r Answer: B QUESTION NO: 324 Answer: D QUESTION NO: 325 A technician receives a message stating virtual memory is low.

Whether the printer is out of paper C. The case fan has stopped working. A technician checks the connection and it seems to be seated properly. Theheatsink has gone bad. Video card B. Which of the following has MOST likely occurred? A. C.CompTIA 220-702: Practice Exam QUESTION NO: 326 A printer is connected to the network but users are no longer able to print to it. The processor has stopped working. upon further investigation a faint image can be seen." . The workstation functions but is not making any noise. B. Answer: C QUESTION NO: 329 "Pass Any Exam. Which of the following should the technician check NEXT? A. Whether the printer has lost its IP settings D.actualtests. There are no other reported issues with the network. Battery C.com Ac QUESTION NO: 328 tua lTe sts . Backlight Answer: D A workstation is constantly overheating. Whether the switch has gone bad Answer: B QUESTION NO: 327 A laptop's screen is dark. External VGA port D. The power supply has failed. Any Time. Which of the following has become defective? A. Whether the network card defective B.co m 99 . D.www.

B. RAID 10 Answer: B QUESTION NO: 332 Which of the following is the MINIMUM amount of hard drives needed for a RAID 5 array? A. 2 B. The HDD has been encrypted. 4 "Pass Any Exam. C. The CD drive cannot play DVDs. SATA D. Floppy C. Which of the following is the drive type? A. D. PATA B.co m 100 . 3 C.actualtests. The data cable connected to the drive is a ribbon cable with a 40-pin connector.CompTIA 220-702: Practice Exam A user is unable to play a training video in their computer. SCSI Answer: A QUESTION NO: 331 A. The video card does not support the video resolution. RAID 0 B. Answer: A QUESTION NO: 330 A technician needs to replace a hard drive in a desktop computer.com Ac tua A technician is instructed to configure a set of mirrored drives on a desktop. Which of the following RAID levels does this match? lTe sts . The video card needs more RAM. RAID 5 D. RAID 1 C." . Any Time. Which of the following is MOST likely the problem? A.www.

com 101 Ac tua lTe sts . NET SHARE C. NET FILE D.co QUESTION NO: 334 m . NET FILE C. RECOVER D. 5 Answer: B QUESTION NO: 333 Which of the following commands will map a network drive? A. NET SHARE D. NET B. NET SEND B.actualtests." . SHUTDOWN Answer: A QUESTION NO: 336 Which of the following Windows features would a technician use to setup a program that needs to run daily? "Pass Any Exam. EDIT C. NET VIEW Answer: B QUESTION NO: 335 Which of the following commands will allow a technician to start and stop Windows services? A.www. Any Time.CompTIA 220-702: Practice Exam D. NET USE B. NET VIEW Answer: A Which of the following commands will allow remote use of a folder? A.

Event Viewer D. Disk Management C. Load tester D." . Cable tester B. Multimeter C.co m 102 .com Ac tua A. Task Scheduler C. Services and Applications Answer: B QUESTION NO: 337 Which of the following Windows applications is used to create a mount point? A.actualtests. Which of the following tools would the technician use to show the security administrator the logs? A. Loopback plug lTe A technician is making multiple CAT5 patch cords to hook new equipment to the network.www.CompTIA 220-702: Practice Exam A. Performance Monitor D. Administrator logs C. Event Viewer D. System Tray B. Computer Management B. Performance Monitor B. Task Manager Answer: B Answer: A QUESTION NO: 339 A new security administrator asks a technician to help review logs on a computer system. Disk Manager Answer: C "Pass Any Exam. Which of the following is the BEST tool for verifying the cord type? sts QUESTION NO: 338 . Any Time.

actualtests. SSH D." . TFTP B. NAT C. The antivirus software on the machine has detected the virus. After confirming that the PC is physically connected to the network. IMAP Answer: C A. a technician receives a response of "Destination host unreachable". The virus cannot be removed by the antivirus "Pass Any Exam. which of the following commands should the technician use to get more detailed information? tua QUESTION NO: 342 lTe sts . Subnet mask B.www. DNS C. Any Time.co m . DIG Answer: A QUESTION NO: 343 A technician receives an alert that a machine on the network is infected with a virus. TRACERT B. NAT D.com 103 Ac While using the ping command to try and reach a local server. TELNET D.CompTIA 220-702: Practice Exam QUESTION NO: 340 Which of the following is used to assign a computer to a specific network segment? A. GREP C. Default gateway Answer: A QUESTION NO: 341 Which of the following protocols is used for remote administration? A.

Least privilege "Pass Any Exam. Switch to automatic updates C. Install anti-malware software D. Which of the following steps could be taken to reduce the amount of time spent maintaining antivirus systems? A. Educate end users about viruses Answer: B QUESTION NO: 345 Which of the following is the BEST way to protect against a data loss caused by the theft of a laptop? A. Quarantine the infected system D." . Which of the following actions should be taken FIRST? A. Use an encrypted file system B.www.actualtests. Switch to encrypted file systems B. Any Time.com Ac tua lTe sts . Shut down the power to the system Answer: C QUESTION NO: 344 A technician at the company spends a large amount of time manually installing antivirus updates on individual machines. Strong passwords D. Schedule user education B. Encrypt system folders and files Answer: A QUESTION NO: 346 Which of the following terms describes files and folders in sub-directories having the same permissions as the root or parent directory? A. Quarantine all systems on the network C.CompTIA 220-702: Practice Exam software.co m 104 . Three-factor user authentication C.

co m .actualtests. decreased volume of spam. Local shares D. The user has CD-RW discs D. Virus B. B. decreased system performance. the technician determines that the CD drive in the user's computer is fully functional. "Pass Any Exam. After troubleshooting." . increase number of pop-ups.www. The user is also receiving an increased amount of spam email. Network bandwidth D. All of the following are malware symptoms EXCEPT: A. The technician's goal is to increase user awareness and prevent the future spread of malware. Any Time. The users has aBlu-ray drive Answer: A QUESTION NO: 348 Answer: D QUESTION NO: 349 A technician is preparing user education to raise awareness of malware. Inheritance Answer: D QUESTION NO: 347 A user reports that new optical disks are not working. C. However. Worm C. The user has CD+RW discs C. the technician cannot get the optical discs to work. Which of the following is MOST likely the cause? A.CompTIA 220-702: Practice Exam B.com 105 Ac A. Malware tua lTe A user reports that their computer is running slower since they viewed an online training presentation. Which of the following is the MOST likely cause of the user's issue? sts . The user hasBlu-ray discs B. Default permissions C.

CompTIA 220-702: Practice Exam D. FDISK QUESTION NO: 351 Answer: A QUESTION NO: 352 A printer takes over 30 minutes to print single pages when the pages contain large pictures. Which of the following system tools should a technician use FIRST to correct the error? A. DEFRAG C.sys lTe sts Files used for a short period of time and updated frequently are stored in which of the following locations? .sys C.com Ac tua A. Answer: B QUESTION NO: 350 A user receives an error about missing or corrupt files every time the user reboots their computer. Any Time. IO. Out of memory D. \RECYCLER D. Replace drum B. CHKDSK D. Which of the following errors might appear on the printer as a result? A. \Temp B.www. MSCONFIG B. Replace toner Answer: C "Pass Any Exam. home page hijacking.actualtests. Pagefile." .co m Answer: C 106 . Clear paper jam C.

Antivirus signatures B.actualtests. end users should be educated about all of the following EXCEPT: A.co m Which of the following logs contains information related to user installed programs and the performance of all programs? . Security . Audit D. "Pass Any Exam. Which of the following should be updated automatically to prevent future problems? A. Which of the following components should be replaced? A.com 107 Ac tua QUESTION NO: 355 lTe Answer: B sts A. Application C. Virus encyclopedias Answer: A QUESTION NO: 356 To prevent unintentional destruction of data and the theft of data from company machines. Any Time. Toner D.www. Malware engines D. Antivirus engines C. Fuser C. malware." . malware. Paper tray B.CompTIA 220-702: Practice Exam QUESTION NO: 353 A color laser printer is producing pages where the ink smears when touched. System B. Drum Answer: B QUESTION NO: 354 Computers on the network are frequently infected with viruses. worms and Trojans.

www. social engineering. \Temp C. Number of client machines Answer: A QUESTION NO: 360 "Pass Any Exam.co m 108 ." .com Ac tua lTe sts . \System32 B. 3389 D. SSID D. Location B. spear-phishing. 8080 Answer: C QUESTION NO: 359 Which of the following is MOST important when installing a wireless router? A. secure protocols. \Documents and settings D. 23 B. Any Time. D. DCPA C. Answer: D QUESTION NO: 357 In which of the following locations is the fonts folder stored in the Windows OS? A. C. \Windows Answer: D QUESTION NO: 358 Which of the following ports need to be open for RDP? A.CompTIA 220-702: Practice Exam B. 125 C.actualtests.

169.co m 109 . COPY C. Any Time. MOVE B.CompTIA 220-702: Practice Exam Which of the following provides the GREATEST security? A.168.1 Answer: C QUESTION NO: 363 Which of the following is the BEST command to perform DNS queries? A.0.0. 172. PING C. 127. XCOPY D. 192.254.16 1. NSLOOKUP D. Static IP D.www.com Ac tua lTe sts . EDIT Answer: C QUESTION NO: 362 Which of the following IP addresses is used to test that TCP/IP is installed correctly? A. TRACERT B. WEP C." .0.1 C.1 D.1 B. Disabling SSID B.1. NETSTAT Answer: C "Pass Any Exam. WPA Answer: D QUESTION NO: 361 Which of the following commands is used to duplicate a directory from one location to another? A.actualtests.

Loopback plugs B.www. Video drivers C. Disable external devices C. Disable Aero B. Disable UAC Answer: A QUESTION NO: 367 Which of the following locations can the STOP error code be found after a Windows BSOD? A. Lid switch B. Which of the following would BEST help to resolve the issue? A. Device Manager B. Cable tester C. Disable NTLDR D. Multimeter D.CompTIA 220-702: Practice Exam QUESTION NO: 364 A user is having problems with their external modem. Inverter board D. Services Console "Pass Any Exam.com 110 Ac tua QUESTION NO: 366 lTe Answer: A sts A. TDR Answer: A QUESTION NO: 365 After a user has upgraded to Windows Vista. Any Time. Which of the following tools is BEST for the technician to use to test the computer COM port? A.co m A laptop is powered on and the technician can hear the hard drive running but cannot see anything on the screen. Which of the following should the technician check FIRST? . Battery voltage .actualtests." . they report that the animations on the windows interface are extremely slow.

CompTIA 220-702: Practice Exam C. Disable SSID broadcast D.actualtests. Battery temperature D. The IP address on each wireless client sts Which of the following needs to be set manually on wireless clients if the WAP SSID is hidden? . The network name of the wireless network C. AC adapter C. Thepreshared WPA key for encryption B. Dust buildup B. Any Time. My Computer D.co m Answer: A 111 . Disable DHCP server B. Enable MAC filtering Answer: D QUESTION NO: 371 "Pass Any Exam. Enable WEP encryption C.www." . The subnet mask of each wireless client D. Event Log Answer: D QUESTION NO: 368 Which of the following should be checked FIRST if the laptop's fan continuously goes full speed? A. Fragmentation QUESTION NO: 369 Answer: B QUESTION NO: 370 Which of the following would be the BEST way to restrict access to the WAP from certain clients? A.com Ac tua lTe A.

actualtests. C:\Program Files D. NSLOOKUP D. C:\Windows\ B. PING B.CompTIA 220-702: Practice Exam Within a 64-bit Windows desktop OS. which of the following should a technician check FIRST if the printer now only prints blank pages? A. by default where are the program files for 32-bit programs located? A. C:\Windows\ C. Any Time.www. MSCONFIG Answer: B QUESTION NO: 374 After a printer's toner is replaced. Cartridge shipping tab "Pass Any Exam. C:\Program Files (x86) Answer: A QUESTION NO: 373 A. C:\Program Files B. C:\Windows\System32 D. by default where are the program files for 64-bit programs located? A.com Ac tua Which of the following commands will BEST determine the point where a connection is dropped between a client and a remote server? lTe sts . TRACERT C. C:\Windows\System32 Answer: B QUESTION NO: 372 Within a 64-bit Windows desktop OS." .co m 112 . The voltage power supply B. C:\Program Files (x86) C.

Disable NTLDR Answer: C "Pass Any Exam." . Printer drivers D. Any Time.co m 113 . it is reported that the animations on the GUI are extremely slow. Roller regenerator applied B. Disable Spooler C.com Ac tua lTe sts . Which of the following would BEST resolve the issue? A. Printer drum replacement Answer: B QUESTION NO: 376 Which of the following is the BEST choice for the frequency of antivirus software and definition updates? A.CompTIA 220-702: Practice Exam C. Daily Answer: D QUESTION NO: 377 After a user has upgraded to Windows Vista. New network settings applied D. Weekly D. Monthly C. The I/O port Answer: B QUESTION NO: 375 Which of the following should be performed after a maintenance kit has been applied and full functionality tested? A.www. Disable UAC B. Disable Aero D.actualtests. Page count reset C. Yearly B.

co m . and then My Documents "Pass Any Exam. and then My Documents B.www. Which of the following should be checked FIRST if the video is not displaying? A. The video card to see if it is faulty Answer: A QUESTION NO: 381 A technician needs to backup a user's local My Documents on a Windows XP workstation. The BIOS to see if the onboard video has been disabled B. Locking pliers D. Extension magnet C. user's name. Browse to the root. The video card's IRQ to see if it is conflicting with the sound card C. A video adapter to see if the onboard video is conflicting with the motherboard D. Loopback plug Answer: A QUESTION NO: 380 A new video adapter is installed onto a system that has onboard video. Users." . user's name. Services Console C.CompTIA 220-702: Practice Exam QUESTION NO: 378 In which of the following locations could a technician restart the printer spooler? A. Needle-nose pliers B. Documents and Settings.actualtests. Documents and Settings. Browse to the root.com 114 Ac tua lTe sts . Which of the following is the QUICKEST way to the user's folder? A. Networking Control Panel Answer: B QUESTION NO: 379 Which of the following would be the BEST device to use when removing a loose screw from the inside of a laptop? A. My Computer D. Any Time. Printers and Faxes Control Panel B.

Which of the following utilities could the technician use to determine which DNS server the client workstation is using? (Select TWO). Which of the following commands could a technician use to delete drive mappings using the command prompt? A.co m .CompTIA 220-702: Practice Exam C.com 115 Ac tua A. A. NET SHARE Answer: A QUESTION NO: 383 Answer: C QUESTION NO: 384 A technician is troubleshooting a client issue with DNS on a Windows workstation. NET USE B. Security log lTe A technician is troubleshooting a user's problem with their antivirus program. and then user's name Answer: A QUESTION NO: 382 A user cannot connect to any of the mapped drives on their Windows XP workstation." . Type %temp% into the run box.actualtests. NSLOOKUP "Pass Any Exam. Type %system% into the run box D. NET USER C. My Documents. NET USE B. Any Time. In which of the following locations would the technician MOST likely check to investigate error messages with the antivirus? sts . System log C. NET SESSION D. IPCONFIG C.www. Application log D. IFCONFIG D. DFS log B. TRACERT E.

SNMP C. Application log C. Create a PKI and setup certificate based access D. Net Use D. SSH B. System log D. Security log Answer: C QUESTION NO: 386 Answer: A QUESTION NO: 387 Which of the following provides the LEAST security when setting up a small office home office (SOHO) wireless environment? A. Disable SSID broadcasting B. Any Time.com 116 Ac tua lTe A." . All workstations should be pointing to a central NTP server.www. IIS log B. TRACERT sts Which of the following tools would the technician MOST likely use to remotely connect to a router when resolving a client issue? . MAC address filtering Answer: A QUESTION NO: 388 "Pass Any Exam.CompTIA 220-702: Practice Exam Answer: B.E QUESTION NO: 385 A technician is troubleshooting a workstation that has the wrong time information.co m . Which of the following locations would the technician check to investigate error messages related to this issue? A.actualtests. Enable SSID and configure WEP C.

While configuring the WAP. MSCONFIG B. Antivirus software C. Group policy D. Install the latest WAP drivers Answer: C QUESTION NO: 389 Which of the following could be used to prevent an attacker from accessing the master boot drive when attaching a hard drive to another system? A. Which of the following is the BEST location for a technician to forcefully end programs? A.co m 117 ." . Install the latest wireless NIC firmware C. End user training B.com Ac tua lTe sts .www.CompTIA 220-702: Practice Exam A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2. BIOS password B. Install the latest wireless NIC drivers B. Which of the following should the technician do NEXT? A.actualtests. IPCONFIG "Pass Any Exam. Encryption Answer: A QUESTION NO: 391 A user reports slow performance when opening applications on a computer. Any Time. WPA2 is not listed as an option. Domain membership C. Bitlocker Answer: D QUESTION NO: 390 Which of the following is the BEST way to prevent social engineering tactics? A. EFS D. Install the latest WAP firmware D.

Tweezers Answer: D QUESTION NO: 393 Which of the following commands creates a new folder on a storage device? A.co m 118 . Computer Management D. DIR B.com Ac tua lTe sts . Locking pliers C. Task Manager Answer: D QUESTION NO: 392 Which of the following tools is BEST to use if a technician has dropped a screw into a workstation while repairing it? A.actualtests. Which of the following is MOST likely the problem? A. The storage device is a USB 1. The device drivers are not compatible with the computer D. RD C." .0 C. Any Time. MD Answer: D QUESTION NO: 394 A user states that their USB device is transferring data slowly. Cable tester D.CompTIA 220-702: Practice Exam C. CD D. Extension magnet B.0 and computer is a USB 1.1 Answer: D "Pass Any Exam. The device when used on a different computer transfers data quickly.www. The storage device is near full capacity and needs formatting B. The storage device is a USB 2.1 and computer is a USB 2.

CompTIA 220-702: Practice Exam QUESTION NO: 395 Which of the following is a speed enhancement in Windows performance when searching for files? A. Indexing B. Formatting C. Disk Cleanup D. System Restore Answer: A

QUESTION NO: 396 Which of the following should be used to check a serial port for functionality? A. Loopback plug B. Toner probe C. Multimeter D. Cable tester Answer: A

QUESTION NO: 397

A. Print spooler has been disabled B. IP address of the printer has been modified C. Printer is out of paper and is producing an error D. IRC service was stopped Answer: B

QUESTION NO: 398 A technician receives a PC that will not turn on. The technician has tried using a different power cord and outlet. Which of the following should the technician check NEXT? A. CMOS battery "Pass Any Exam. Any Time." - www.actualtests.com 119

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CompTIA 220-702: Practice Exam B. Motherboard C. Hard drive D. Power supply Answer: D

QUESTION NO: 399 Which of the following percentages is required for Disk Defragmenter to fully defragment the volume? A. 5% B. 15% C. 25% D. 50% Answer: B

Which of the following commands can be used to map a network drive? A. nslookup B. xcopy C. ipconfig /all D. net use

QUESTION NO: 401

Which of the following could be used to test the voltage coming from a power supply? A. Line tester B. Multimeter C. Loopback plugs D. Cable tester Answer: B

QUESTION NO: 402

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CompTIA 220-702: Practice Exam Which of the following should be used to test a parallel port? A. Line tester B. Multimeter C. Null modem cable D. Loopback plugs Answer: D

QUESTION NO: 403 A technician is upgrading memory in a desktop PC. The user purchased two 2GB DIMMS from the PC manufacturer. The PC powers on and POST shows 2GB of RAM. Which of the following is the FIRST action to perform? A. Update the manufacturer's chipset drivers. B. Replace the two 2GB DIMMs with four 1GB DIMMs. C. Update the PC BIOS and verify all memory is seen in POST. D. Replace both of the 2GB DIMMs memory with new memory. Answer: C

QUESTION NO: 404

An administrator has connected a computer to the network, but does not have connectivity. Which of the following is the BEST way to test connectivity? A. Digitalmultimeter B. Line tester C. Network card tester D. Computer diagnostic software Answer: B

QUESTION NO: 405 Which of the following tools should the technician use when testing a serial port? A. Cable tester B. Multimeter

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CompTIA 220-702: Practice Exam C." . The network connection is unavailable. Daylight savings time is checked in the OS settings. D. C.www. Logic probe Answer: C QUESTION NO: 406 The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Daylight savings time is unchecked in the OS settings. LCD panel D.co m 122 . The user does not have the proper security permissions. Answer: B QUESTION NO: 407 A customer has a dim image on their internal LCD panel. D. The printer is offline. B. Which of the following is MOST likely the cause? A. Which of the following is MOST likely the cause of this issue? A. Inverter B. LCD cable C. The print spooler is stopped. System I/O Answer: A QUESTION NO: 408 A technician has to repeatedly set the BIOS time. Answer: C "Pass Any Exam. The CMOS battery has to be replaced. C. Which of the following is MOST likely the cause? A. Loopback plug D.com Ac tua lTe sts . but when connecting to an external display. Any Time. The OS system time is wrong. B. the image is fine.actualtests.

Restart the machine. Hard drive C. remove the CMOS jumper. DVD D. Which of the following has failed? A. and reboot the machine.co m .www. C. Any Time. Which of the following drive types would MOST likely be installed? A. reinstall the OS. shut down and move the jumper back. boot. the process stalls at configuring BIOS settings. Motherboard D. B. Update BIOSfirmware. and move the CMOS jumper.CompTIA 220-702: Practice Exam QUESTION NO: 409 A laptop optical drive has failed and needs to be replaced with a drive allowing the user to store 25GB of data on each disk. Blu-Ray Answer: D QUESTION NO: 410 A technician has been called to a user's desk to diagnose a computer that is making a loud grinding noise when it is powered on. Optical drive Answer: B QUESTION NO: 411 A. DVD+RW C. Memory module B. Shut down the workstation. it does not POST. D. DVD-RW B. Which of the following can be performed to resolve this issue? tua lTe sts .reboot." . and reboot the machine.com 123 Ac While trying to load an image on a machine. Move the CMOS jumper.actualtests. The computer fails to load the operating system and has an error that states 'no boot device found'. A technician replaces the "Pass Any Exam. Answer: A QUESTION NO: 412 A user needs a laptop keyboard replaced because the space bar is not working. When the technician restarts the machine.

Any Time. Answer: D QUESTION NO: 413 A user states that the LCD display on their laptop has intermittent lines on the screen. D. The bus speed is compatible with the floppy drive B. The new keyboard is defective and needs to be replaced. With which of the following should the technician be MOST concerned? A. StickyKeys is enabled and needs to be disabled. C.www. The display cable is loose or damaged. B. Matching RPM ratings for the two drives Answer: C QUESTION NO: 415 When installing a floppy drive a technician should pay careful attention to which of the following? A. The system board is defective. B. Matching sizes for the two drives C. The keyboard ribbon is not seated properly. The motherboard firmware version B. The video controller on the system board is defective. Proper jumper placement on the drives D. The drive is high density dual-sided "Pass Any Exam. The technician notices that when the display panel is moved.co m 124 .actualtests." . The hinge on the display panel is damaged. the line appears and then disappears. The display panel is defective.CompTIA 220-702: Practice Exam keyboard.com Ac tua lTe sts . D. Which of the following is the MOST likely cause? A. Answer: B QUESTION NO: 414 A technician is installing a second PATA hard drive on the same channel as an existing PATA drive. and notices that a diagonal set of keys will not respond. C. Which of the following is the MOST likely cause? A.

CompTIA 220-702: Practice Exam C. Answer: A QUESTION NO: 417 When disassembling a laptop a technician should do which of the following? A. The fan is not compatible with the new motherboard. Which of the ports need to be open and forwarded to the server? A. the system overheats and fails to boot. 3389 D. The replacement motherboard firmware is out of date. 80 C. 23 B.co m 125 .com Ac tua lTe sts . carefully disassembling each component Answer: C QUESTION NO: 418 A new firewall has been installed and now the client offsite is unable to RDP into the server. The data cable from the drive to the controller is properly aligned D. Remove the hard drive and backup all data before disassembly B. D. C. Which of the following is the MOST likely cause of this error? A. Refer to the manufacturer's documentation D.www. The GPU is not compatible with the CPU. Any Time. B. 8080 Answer: C "Pass Any Exam. Start from the top of the laptop." . Thermal paste was not applied between theheatsink and CPU.actualtests. Carefully place all screws in one container so that they do not get lost C. The system only has one floppy drive installed Answer: C QUESTION NO: 416 After replacing the motherboard in a laptop.

Wire crimper C.com 126 Ac tua lTe sts A. Loopback plugs D. DVDs C. Power inverter "Pass Any Exam. Thermal compound B. Anti-static mat C. Any Time. Floppy disks D. Which of the following would be the BEST way to transfer their data? A. Multimeter .actualtests.CompTIA 220-702: Practice Exam QUESTION NO: 419 A user would like 50GB of data transferred from their old computer to their new computer. Loopback plug Answer: C QUESTION NO: 422 Which of the following should MOST likely be replaced if the laptop will not display any video through the laptop's screen or an external monitor? A." . USB hard drive adapter Answer: D QUESTION NO: 420 Answer: B QUESTION NO: 421 Which of the following would BEST be used to test that a power supply is providing the correct power to a system? A.www.co m Which of the following should be used when removing or installing computer components? . Flash drive B. LCD B. Oscilloscope B. Multimeter D.

actualtests. Punch down C." . Multimeter D. Which of the following tools would be BEST used to open the case? A.D QUESTION NO: 424 A laptop LCD screen needs to be replaced. A. Cable tester B. Power supply tester Answer: B "Pass Any Exam.co m 127 .com Ac tua lTe sts . Any Time. Video card Answer: D QUESTION NO: 423 Which of the following tools could be used to probe a faulty power supply? (Select TWO). Flathead screwdriver B.www. Pliers Answer: B QUESTION NO: 425 Which of the following tools is used to prevent ESD? A. Power supply tester E. Wrist strap C. Metal shim D. CAT5 cable tester Answer: A.CompTIA 220-702: Practice Exam C. Video drivers D. Multimeter B. Plastic shim C. Loopback plug D.

Amperage meter D.www.com Ac A technician on a Windows PC wants to ping continuously to another PC.co m 128 . Update the firmware Answer: A QUESTION NO: 428 A. ping -t D. the printer will always print text documents." . Multimeter B. ping -c Answer: C QUESTION NO: 429 After replacing a processor in a PC.actualtests. Flash the NVRAM D. pathping C.CompTIA 220-702: Practice Exam QUESTION NO: 426 A technician wants to verify that a PC power supply is converting the AC current it receives in to the correct DC current. ping -l B. Which of the following is the BEST way to remedy this issue? A. Print the graphics in grayscale C. Any Time. the system shuts down after a few seconds. Power attenuator C. Install more printer memory B. Which of the following should be done to correct the issue? "Pass Any Exam. Toner and probe Answer: A QUESTION NO: 427 An advertising firm often prints large amounts of graphics on their color laser printer. Which of the following commands will facilitate this? tua lTe sts . Which of the following tools would BEST accomplish this? A. Many times the printer errors out and will not print the graphics.

the LED on the drive stays constantly lit and the drive does not work. PCIe B. Floppy ribbon is not connected D. PCMCIA "Pass Any Exam. In which of the following slot types would the new card MOST likely be installed? A. Upgrade to a compatible processor B. Install a slower processor Answer: A QUESTION NO: 430 New memory has been installed into a PC. Reset the BIOS to default settings D. This is normal after replacement Answer: A QUESTION NO: 432 A technician needs to add an Ethernet adapter to a laptop computer.CompTIA 220-702: Practice Exam A.www. PCI C. Which of the following may resolve the problem? A.actualtests. Floppy ribbon is reversed B. Which of the following is the MOST likely cause of the problem? A. Floppy disk is in the drive C." . AGP D. Update the BIOS D.co m . Configure the memory parity C. The manufacturer's website states that the motherboard supports the new memory.com 129 Ac tua lTe sts . Any Time. Install a new cooling fan C. Apply fresh thermal compound B. The PC fails to POST after the memory is installed. Upgrade the operating system Answer: C QUESTION NO: 431 After installing a replacement floppy disk drive.

Incompatible print driver C. Remove the seal strip from the toner Answer: D "Pass Any Exam. B. After a few minutes the printer displays an error and does not print the graphic. Calibrate the printer for the new toner B. After replacing the toner. D. C. Network connectivity issue B. Answer: D QUESTION NO: 434 Answer: D QUESTION NO: 435 A laser printer is displaying an error message that the toner needs to be replaced. Firmware needs to be updated D. Any Time." . Which of the following would MOST likely resolve the issue? A. Reset the maintenance page count D. Connect the internal antenna. nothing prints. Insufficient printer memory lTe sts A user is attempting to print a very large color graphic to a network color laser printer.co m 130 .com Ac tua A. The laptop supports the installation of an internal wireless card in a mini PCI slot. Enable the mini PCI slot in the BIOS.www. Which of the following will MOST likely resolve the issue? A. Regular text documents print without issue. Increase the power level of the card. Which of the following is the MOST likely cause of the issue? . Windows does not detect any wireless signals. After installing the card. Install an external antenna.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 433 A laptop needs to have a wireless adapter installed. Replace the fuser C.actualtests.

Enable DHCP "Pass Any Exam.x. Which of the following needs to be performed? A.x IP address on the network even when the network card is set to obtain IP address automatically.CompTIA 220-702: Practice Exam QUESTION NO: 436 Which of the following switches in Windows can be used to ping a host until stopped? A. SNMP Answer: A QUESTION NO: 439 A user would like to manage a workstation from a different network. After the installation. Replace the CMOS battery D.co m . Any Time. DNS C. -l B. -t D. Update firmware B. Update drivers C. Which of the following would be used to enable this operation? A.x. Which of the following services is MOST likely malfunctioning? A." . -a C.www. -f Answer: C QUESTION NO: 437 A technician installs a motherboard from a manufacturer that states it supports 4GB of RAM. NAT D.actualtests. DHCP B. Windows update Answer: A QUESTION NO: 438 A technician notices that the computer is only obtaining a 169. the computer only recognizes 2GB.com 131 Ac tua lTe sts .

co m 132 .www. Enable MAC filtering Answer: C QUESTION NO: 440 Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 3200MHz? A. 3200MHz D. B. WEP is being used. Enable port forwarding D. SSID broadcast is disabled. 3200MHz lTe Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz? sts QUESTION NO: 441 . 1600MHz C. 1333MHz B. 1600MHz C. Enable firewall C. C. All of the new card configuration steps have been followed.CompTIA 220-702: Practice Exam B. MAC filtering is enabled. 1333MHz B.com Ac tua A. Any Time. The OS sees all known wireless networks but cannot connect to the user's network." . DMZ is enabled. "Pass Any Exam. 2933MHz D. D.actualtests. 4800MHz Answer: B Answer: A QUESTION NO: 442 A user replaces a laptop's wireless PCMCIA card with a different vendor's card. Which of the following is the MOST likely reason for this behavior? A.

actualtests.com Ac QUESTION NO: 445 tua lTe sts . Document screw locations C. Place all screws in a cup B.www. Which of the following should be checked FIRST? A. HDD for bad sectors D.co m 133 . this is the same line that the DSL is on. which of the following should be done FIRST to help ensure proper reassembly? A. Hard drive jumpers C. Place all parts in a bin D. Less than a minute later it powers off. Which of the following tools can a technician use to verify the problem? A. Any Time. Butt set Answer: D When replacing a system board on a laptop. Cable tester D." . Multimeter B.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 443 An ACPI PC powers on and runs POST. Place LCD to the side to prevent damage Answer: B QUESTION NO: 446 "Pass Any Exam. Memory type and speed B. CPU fan operation Answer: D QUESTION NO: 444 A client is having a problem with crosstalk on their phone line. Loopback plugs C.

The hard drive is defective and needs to be replaced. Third party support center B. WPA2 security was not turned on for the access point. The access point is 802.11g. Answer: B QUESTION NO: 449 A technician is troubleshooting a PC that intermittently does not power on. B.co m 134 . Technical chat forum Answer: B QUESTION NO: 447 A technician has just deployed new laptops for a company to be used in conjunction with their existing wireless access points. Windows XP does not support hard drives larger than 137GB.11n. B. which of the following should the technician consult FIRST? A. D. Which of the following is the MOST likely issue? A. Any Time. Which of the following tools would be the BEST choice to use to verify a possible cause? A. The access point is 802. can only recognize 137GB during usage.actualtests. C. Microsoft Knowledge Base D. The hard drive jumpers have not been set properly. Service Pack 1 has not been installed on the machine. Which of the following is the MOST likely problem? A. Cable tester "Pass Any Exam.11g and the laptops are 802.www. Manufacturer documentation C. which has a 250 GB hard drive.com Ac tua lTe sts ." . D. C.11a and the laptops are 802. None of the laptops can pick up the SSID for the access point.CompTIA 220-702: Practice Exam When replacing system components on a laptop. if the technician is unsure of a part location. Answer: D QUESTION NO: 448 A user reports that their Windows XP machine. The laptops all have their physical wireless switches turned off.

Needle-nose pliers D. Communicates with the local drive B. Plastic wedge C. SATA ports E. Parallel ports Answer: C. PS\2 ports B.www. Enables the ability to view IP address settings on the NIC D.CompTIA 220-702: Practice Exam B.E QUESTION NO: 452 Which of the following does the ping command do? A. Field strength meter D.co m 135 .com Ac tua lTe sts . Extension magnet Answer: B QUESTION NO: 451 Which of the following could be tested with a set of loop back plugs? (Select TWO). PSU tester Answer: D QUESTION NO: 450 Which of the following tools would be BEST to use to pry open the case of a laptop? A. Communicates with network devices C. Any Time. FireWire ports C. Metal screwdriver B. Serial ports D." . A. Ohm meter C.actualtests. Enables the ability to uninstall network devices Answer: B "Pass Any Exam.

Worn paper feed roller D. IPX/SPX C. Faulty fuser Answer: B. Which of the following needs to be installed before this command can be used? . UDP D.actualtests.C QUESTION NO: 456 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. Faulty sensor C. nslookup D.CompTIA 220-702: Practice Exam QUESTION NO: 453 Which of the following commands would a technician use to view the active application connections on a local PC to the network? A. ipconfig B. A. Any Time. NetBIOS B.com 136 Ac tua QUESTION NO: 455 lTe Answer: D sts A. Defective scanner E.www. Formatter B.co m A technician is trying to use the nslookup command. netstat C. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the "Pass Any Exam." . net use Answer: B QUESTION NO: 454 Which of the following components may cause a paper jam in a laser printer? (Select TWO). TCP/IP .

WPA-PSK B. 802.actualtests. 802." . Paper pickup roller is worn B. EAP Answer: A QUESTION NO: 459 Which of the following wireless standards uses the 5GHz frequency? A. WEP C. Scanner unit is defective Answer: A QUESTION NO: 458 Which of the following wireless encryption standards would provide the HIGHEST level of security? A. Worn pickup rollers D. Problem with the developing drum B.2 C.3 Answer: C "Pass Any Exam. Problem with the formatter board C. CHAP D. Separation pad Answer: B QUESTION NO: 457 Which of the following will cause a ghost image on a printout? A.11a D. Faulty sensor C.CompTIA 220-702: Practice Exam print job is sent. 802.com 137 Ac tua lTe sts . Any Time.www.co m .11g B. Which of the following could be the cause? A. Paper tray D. 802.

D. D. Any Time. The battery was left in the notebook. E.11b/g/n card and the laptop itself was manufactured seven years ago.CompTIA 220-702: Practice Exam QUESTION NO: 460 A laptop needs a wireless card upgrade.www. The new modules are DDR2 533MHz. A. The laptop is too old and does not have a PCI slot for the new card. C.co m 138 . B. The monitor is unplugged. Which of the following is the MOST likely cause of this issue? A.actualtests. The BIOS is not at the latest revision. The technician attempts to install the new card with no success. A technician follows the manufacturers safety procedures and upgrades the RAM in a notebook computer from 512MB to 2GB. The wireless card is a newer 802. C. The rollers on the printer need to be replaced. The laptop has the olderminiPCI expansion slot and the new card uses miniPCI express. Theprinters toner is running low and therefore not pulling paper through the mechanism.E "Pass Any Exam.com Ac QUESTION NO: 462 tua Answer: B lTe sts . B. The memory is bad and must be replaced. Answer: A. Answer: C QUESTION NO: 461 A user states that their laser printer jams constantly. The drum on the printer is getting old and needs to be replaced. Theprinters fuser is going bad and needs a replacement. D. B. Which of the following is the MOST likely problem? A. The new and old SODIMM modules are the same type. a pattern of beeping sounds occurs and there is no display. The unit is a little over seven years old and has had no maintenance. C. The wireless card needs to have its jumpers configured to work properly on an older system. Which of the following is the MOST likely cause? (Select TWO). Upon starting the notebook. The laptop has the older PC Card expansion slot and the new card is onlyminiPCI." .

Answer: C QUESTION NO: 464 There are four USB devices connected to a clients computer through a USB hub. D. B. Which of the following is the MOST likely cause? A." . There are too many devices plugged into the USB hub. The power button is not working. D.www. PPP encryption B. C. The notebook will not power on. The battery was removed from the notebook during the upgrade. There is a new IRQ conflict with the hard drive that is connected to the USB hub. The system BIOS was upgraded to the latest level. A USB 1. Answer: D QUESTION NO: 465 Which of the following methods will restrict wireless access to specific devices? A. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. MAC filtering C. the system still tries to boot from the optical drive.actualtests.CompTIA 220-702: Practice Exam QUESTION NO: 463 The memory in a notebook computer has been upgraded. Optical drive "Pass Any Exam.co m . C. Any Time.1 device has been plugged into the USB hub. The USB cable connecting the hub and the computer is loose. Which of the following is the MOST likely cause of this problem? A. B. Dynamic IP addressing Answer: B QUESTION NO: 466 A user reports that after configuring the BIOS to boot to the hard drive first. The new memory is not using the required speed. VPN D. Which of the following is the MOST likely cause? A.com 139 Ac tua lTe sts .

dir Answer: C QUESTION NO: 469 Which of the following is a local host IP address? A.168. Power supply C. System Properties>Hardware Tab>Hardware Profiles C. 127.0.1. System Properties>Remote Tab>Advanced Tab Answer: C QUESTION NO: 468 Which of the following commands will duplicate entire directories from one location to another? A.co m 140 . System Properties >Hardware Tab>Device Manager>Action menu B.255.1 C.com Ac tua lTe sts .1 Answer: B QUESTION NO: 470 "Pass Any Exam.1 D. md C.255." .www. System Properties>Advanced Tab>Performance Options>Advanced Tab D. 255.0. CMOS battery D.254 1. Any Time. 192. copy B. xcopy D. 169.255 B.actualtests.CompTIA 220-702: Practice Exam B. CD-ROM disk Answer: C QUESTION NO: 467 Which of the following paths is used to view the size of the paging file in Windows XP? A.

ISP address. CONFIG.actualtests. Lease. Subnet mask. DNS. rd Answer: B QUESTION NO: 472 Answer: D QUESTION NO: 473 A user reports that email is working but they are unable to access the Internet. md C. IUSER7. Lease. Verify the correct IP address. IO. Gateway.DLL B. Any Time.SYS Answer: C QUESTION NO: 471 Which of the following commands will make a new directory? A. Intranet address. IP address.SYS C. Subnet mask. DHCP disabled B. B. cd B. IP address. Dual boot configuration is not installed on this computer. C. Lease.INI D. DHCP server address. Lease D. DHCP enabled C. Lease obtained/expiration tua Which of the following information will be displayed with the command ipconfig /all? lTe sts . Check the DHCP server. MAC address. Physical address. Gateway. BOOT. IP address Subnet mask. two screens pop-up that offer a choice between two operating systems to boot to.co m 141 .com Ac A.CompTIA 220-702: Practice Exam When booting a Windows XP computer. IP address. Which of the following files needs to be changed? A. Check the DNS server. Gateway. dir D.www. "Pass Any Exam. Which of the following is the NEXT step in solving the issue? A." .

A loose connection on the hard drive. D. The CMOS chip needs to be replaced. Answer: B QUESTION NO: 475 Answer: A QUESTION NO: 476 A technician notices that the computer locks up at times and maintains a high commit charge." .co m 142 . tua lTe A technician installed a faster CPU and now the system will not start after the install. Make a company policy that states that it is unlawful to leave disks in the machines. Which of the following is the BEST solution to resolve this problem? A. D. Any Time. the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a NTLDR is missing error.CompTIA 220-702: Practice Exam D. The technician then installed a known good CPU with the same negative results.actualtests.www. Which of the following is a possible solution? A. B. Change the Boot order in the BIOS. C. The BIOS needs to be updated. However. C.com Ac A. Increase virtual memory size. Answer: A QUESTION NO: 474 It is a companys policy to shut down all workstations at the end of the day. Install a faster CPU. C. B. B. Make a daily announcement to remove all disks before departing for the day. Install a larger hard drive. The RAM needs to be upgraded. Which of the following is MOST likely the cause? sts . The technician removed and reseated the CPU with no positive results. "Pass Any Exam. Ensure the website is not blocked. Install moreRAM. Make it a part of the evening checks to ensure all disks are removed. D.

the FIRST step to solve the issue should be to: A. "Pass Any Exam.co m 143 . Subnet mask C. Peer-to-Peer networking B.com Ac tua lTe sts . DNS Answer: B QUESTION NO: 478 Which of the following ports must be open for FTP? A. Firewall B. ensure there is not a disk in the floppy drive." . 110 Answer: A QUESTION NO: 479 Which of the following will allow and deny Internet traffic? A.www.actualtests.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 477 Which of the following allows IP addresses to be assigned automatically? A. Any Time. 80 D. 20 B. DHCP C. 25 C. DHCP server D. MAC filtering D. MAC filtering Answer: A QUESTION NO: 480 When getting an Inaccessible boot drive error.

Reload the operating system. Answer: C QUESTION NO: 481 A user reports that when powering on their computer only a black screen with a lone cursor appears.com Ac tua A. check to see if the computer is connected to the network. check to see if the correct disk is in the CD-ROM. Answer: B QUESTION NO: 483 When receiving a Missing NTLDR error. Update the hardware drivers to support the second drive. Any Time. Update the BIOS to support additional drives.www. which of the following is the FIRST action that should be taken? A. B. Reboot the computer. Configure one of the HDD as master. Which of the following should be done FIRST? sts QUESTION NO: 482 . Which of the following is the FIRST step to determine the problem? A. Check the CMOS to make sure the boot order is correct. Adjust the brightness of the screen. D. Install a red ribbon cable instead of a blue cable.CompTIA 220-702: Practice Exam B." . Check the pins on the video cable to see if they have been damaged. Check for a floppy disk in the FDD. C. D. B. and one as slave.co Answer: B m 144 . Use amultimeter to check for a faulty power supply. lTe A user asked to have a second IDE hard drive installed on their computer. C. D. D.actualtests. B. Answer: B "Pass Any Exam. Listen for beep codes to determine if the video card needs reseated. C. check the hard drive to ensure it is working. C.

CompTIA 220-702: Practice Exam QUESTION NO: 484 When setting security permissions on a folder. C. All sub-folders inherit the most restrictive permissions within the folder." . Add the new printer to user's computer. B. Clear the paper jam in the printer. Answer: B QUESTION NO: 485 A user reports not being able to print to a new printer but can print to an old printer. C. Any Time. The user is no longer in the workgroup and needs to be reassigned. Add a higher capacity toner cartridge to the printer. D. C. Which of the following will MOST likely solve the issue? A. the user receives a out of memory error message. By default. Everyone else in the same workgroup can print to the new printer. Decrease the graphics resolution for the printer. Which of the following would BEST solve the issue? A. which of the following properties apply? A. D. Add additional RAM to the printer. Answer: B QUESTION NO: 486 Each time a user tries to print a document. Answer: A QUESTION NO: 487 A user reports that when powering on their computer all they see is a black screen with a cursor. B. D. All sub-folders within that folder are given a password. Guest users are allowed changed permissions. Apply the latest service pack to theusers computer.com 145 Ac tua lTe sts .actualtests. read permissionsare denied on all files within the folder.www. B. Change the printer paper to lighter grade. Which of the following is the FIRST step to determine the problem? "Pass Any Exam.co m .

Any Time. The motherboard must be able to support dual hard drives. a virus scan should not affect any systems D. D. Answer: A QUESTION NO: 488 A user asked to have a second hard drive installed on a single IDE channel in a computer. All folders within that folder are given a restrictive password lTe Which of the following is true when setting default security permissions on a folder? sts . B. The permissions are inherited by all files and folders within that folder." . One hard drive must be configured as external and the other internal.co m 146 . There are no significant changes to other files. D. and one as slave. The created folder inherits the most restrictive permissions within the folder. Answer: A QUESTION NO: 489 Answer: C QUESTION NO: 490 When would be the optimum time to schedule a virus scan? A. so any problem could be quickly fixed C.actualtests. Right before running OS updates B. B.www.CompTIA 220-702: Practice Exam A. Anytime. C. C. Listen for beep codes to determine if the video card needs reseated. D. Use amultimeter to check the power supply. B. Which of the following must be taken into account? A. One hard drive must be configured as master. The hard drives have to be of equal capacity to be on the same channel. During the busiest time of the day. After working hours Answer: D "Pass Any Exam.com Ac tua A. C. Check the pins on the video cable to see if they have been damaged. Adjust the brightness of the screen.

Install the correct drivers. C. A. Which of the following would BEST solve the issue? A. Which of the following is the BEST solution for the problem? A. The client tests the printer by printing several pages. Which of the following will solve the issue? (Select TWO). The text output is unreadable. Instruct the user to decrease the graphics resolution of the image. Everyone else in the workgroup can print to the new printer and the user can still automatically send print jobs to the old printer. C. Change the paper size. B.co m . Change the toner cartridge. Instruct the user to increase the graphics resolution of the printer. E. Change the user's password and permissions. Clear the print queue on the new printer. Answer: B QUESTION NO: 492 A workgroup user reports not being able to print to the new printer. The user needs to print the document now for an upcoming meeting. Clear any paper jams from the printer.E Each time a user tries to print a large color graphic the user receives an out of memory error message.actualtests. Add the new printer tousers computer. Answer: C QUESTION NO: 494 "Pass Any Exam. Use a different USB port. D. D. Any Time. B." . B.www. Set the new printer as the default printer. Instruct the user to change the toner cartridge.com 147 Ac QUESTION NO: 493 tua lTe sts . C. Answer: A. Instruct the user to change the paper to a lighter grade.CompTIA 220-702: Practice Exam QUESTION NO: 491 A technician installs a new USB inkjet printer for a client. D.

small amount in the center of the CPU Answer: B QUESTION NO: 495 When replacing a laptop keyboard. D. dir B. making sure to cover the top and sides of the CPU.actualtests. very thin layer.com Ac tua lTe QUESTION NO: 496 sts Answer: D . C. little bit on the tip of a brush. call C. apply a: A. B. making sure to cover the CPU C.www.CompTIA 220-702: Practice Exam When applying thermal compound to the top of a CPU. nslookup C. remove the battery. dir B. the FIRST thing to do is: A. tree D. remove the top bezel covering the screws holding the keyboard in place. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. Which of the following command will display a list of folders and files? A. path "Pass Any Exam. edit Answer: A QUESTION NO: 497 Which of the following commands shows a graphical display of the drive or paths directory structure? A.co m 148 ." . thick layer. remove the AC power. Any Time. cd D. D. making sure to cover the sides of the CPU B.

sfc C. 2. 6 volts D.com Ac To scan for corrupted system files.5 volts B. 3 C." . 5 volts C. 6 . 15 volts Answer: B QUESTION NO: 499 Answer: B QUESTION NO: 500 A. ntbackup Answer: B QUESTION NO: 501 In Windows Vista.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 498 How many volts does a power supplys 4-pin Molex connector carry to internal devices? A. 4 D.co How many hard drives are necessary to create a RAID 5 array? m 149 .actualtests. dfgmgr D. Any Time. which of the following commands would be used to verify that the previous system shutdown routine was completely successful? "Pass Any Exam. chkdsk B. which of the following command-line applications would a technician use? tua lTe sts A.www. 2 B.

actualtests. tua lTe After replacing the RAM on a clients system. chkdsk Answer: A QUESTION NO: 502 Which of the following is the name of the Windows Vista application that will display items such as a clock. Aero B. Which of the following is the MOST likely cause of the problem? sts . One of the sticks of RAM is not seated properly. sfc D. Oil from the skin can decrease coppers ability to conduct heat. Gadgets C. Static electricity from thetechnicians body can destroy the copper piping. chkstdn C." . C. The copper can break loose from the heat sink and damage the computers components. C.www. Sidebar D. Applets Answer: C QUESTION NO: 503 Answer: B QUESTION NO: 504 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. One of the sticks of RAM is from a different manufacturer. D. weather and thumbnails on the desktop at startup? A. B. chkntfs B.CompTIA 220-702: Practice Exam A. B. One of the sticks of RAM is in the wrong slot. One of the sticks of RAM is installed backwards. Any Time.co m . a technician gets a loud beeping noise and the computer will not successfully POST. D.com 150 Ac A. "Pass Any Exam. Copper is a carcinogen and can be absorbed into the skin.

Any Time. Which of the following components would MOST likely need to be upgraded to increase performance? . DNS C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 505 A technician is repairing a computer that will not start up. Motherboard C. and a motherboard designed for gaming. The client has a 2GHz processor. DHCP Answer: D "Pass Any Exam.actualtests. The technician notices the power button does not display any lights and the LED on the motherboard is off. Which of the following is the cause of the problem? A. Power supply B. Processor B.co m 151 . Hard drive lTe sts A client is reporting that their system is operating slowly. Processor C.www. RAM D. I/O panel Answer: A QUESTION NO: 506 Answer: C QUESTION NO: 507 Which of the following protocols must be enabled in a wireless router if it is to automatically assign host IP addresses? A. Hard drive D.com Ac tua A." . WEP B. WPA D. 256MB of RAM.

stopping the boot process? "Pass Any Exam. Multimeter D. C. The remote technicians PCis blocking remote assistance. 64-bit WPA B. Any Time. The technician receives and responds to the invitation but cannot connect to the users PC. Loopback plug B. A technician suspects that a power supply on a computer may be going bad. Ethernet cable tester C. Which of the following tools would BEST diagnose the part? A.actualtests.co m 152 . ESD strap Answer: C QUESTION NO: 511 A user receives a message on a Windows Vista machine stating that there is an error with the boot configuration data.Which of the following is the BEST reason for the failure? A. D. 128-bit WEP D." . The OS firewall is blocking the application.CompTIA 220-702: Practice Exam QUESTION NO: 508 Which of the following encryption methods requires a 10-digit network key? A. 64-bit WEP C. Theusers PC is blocking port 80.www. Which of the following is MOST likely corrupted. B. 256-bit WPA Answer: B QUESTION NO: 509 A user emails a remote assistance invitation to a technician.com Ac tua QUESTION NO: 510 lTe Answer: A sts . Theusers PC is blocking port 3389.

SYSTEM.SYS Answer: A QUESTION NO: 512 When installing additional memory in a notebook computer. CONFIG. memory chips are notplug and play. QUESTION NO: 513 A.actualtests. HTTPS C.com 153 Ac tua A user has recently reported that a PC is having a problem sending emails using an email client in the Windows XP system.INI C. However. The firewall settings B. TCP/IP Answer: A QUESTION NO: 514 Which of the following features can be identically configured on a wireless access point and in the wireless network OS settings? A." . DHCP D. BCD B. the chip has to be seated properly and locked down to be detected. BOOT. The DHCP address "Pass Any Exam. D.co m .CompTIA 220-702: Practice Exam A. C. the chip in the primary slot has to be the same or bigger size than the chip in the expansion slot. Which of the following could be responsible for this problem? lTe sts Answer: C . SMTP B. special drivers will be required. the chip installed in the expansion slot has to have the same capacity as the chip already installed. the MOST important point to remember is: A.www. B. the PC can receive emails.INI D. Any Time.

com 154 Ac tua lTe sts . System Date and Time "Pass Any Exam.Which of the following did the technician use to change this feature? A. Remediate the problem and then provide a list of sites that the customer should avoid in the future. The use of a desktop and crossover cable to copy the script into the desktops. The customer does not want the installation downloaded from their network. Answer: C QUESTION NO: 516 A technician was asked to remediate a serious. Remediate the problem and block all the sites that are the most common to infect the PC. Remediate the problem and tell the customer to use the Internet less frequently.CompTIA 220-702: Practice Exam C. System Information Dialogue box C.actualtests. Which of the following should the technician do? A. B. Answer: C QUESTION NO: 517 A technician changed the system date and time to display military time on a PC. The use of an IEEE 1394 cable to copy the script into all the desktops.www. C. B. D.co m . Regional and Language Options B. Remediate the problem and then advise the customer on virus/spyware prevention. The use of a flash drive to copy the script into all the desktops." . C. The SSID Answer: D QUESTION NO: 515 A customer requires the installation of a 10MB script on 2000 desktops in one building and it is to be completed by twenty technicians. Which of the following methods will be the least expensive and most efficient for the technicians to do? A. Any Time. D. on-going virus and spyware situation for a particular customer. The workgroup name D. The use of one desktop and a serial cable to copy the script into all the desktops.

No device driver found D. Taskbar and Start menu Answer: A QUESTION NO: 518 When using Device Manager.CompTIA 220-702: Practice Exam D. Device conflict B. Device conflict C.co QUESTION NO: 519 m . an exclamation point next to a device indicates which of the following? A. Device is disabled B. Device has not been digitally signed D. Any Time. Which of the following keyboard connector ports will the technician have to use? "Pass Any Exam.www. No device driver found D.com 155 Ac tua lTe sts . Device conflict B. Device has not been digitally signed Answer: A QUESTION NO: 520 In Device Manage. Device is removed C.actualtests. Device has not been digitally signed Answer: A QUESTION NO: 521 A technician is setting up a PC. The motherboard does not have PS/2 connectors. No device driver found Answer: D When using Device Manager. Device is removed C. a yellow mark indicates which of the following? A. a red X indicates which of the following? A." .

USB 2. Any Time.com Ac tua A. 802." .actualtests. B.www. FireWire B. Serial C.0 B.CompTIA 220-702: Practice Exam A. Parallel D.co m 156 . Which of the following is the BEST troubleshooting step to take? A. IEEE 1394 B. Update the graphics card to meet built-in LCD specifications. Perform a system restore. RJ-48 D. D. Bluetooth lTe Which of the following adapters will offer the HIGHEST data transfer rate? A. USB Answer: D QUESTION NO: 522 A technician installed an internal modem on a PC. Replace the LCD with one that meets vendor requirements.Which of the following connector types will plug into the phone jack? A. Answer: B "Pass Any Exam. RJ-11 C. RJ-45 Answer: B QUESTION NO: 523 Answer: B QUESTION NO: 524 A technician is working on a laptop that boots up and displays a poor quality picture on the LCD. Plug in an external monitor to see if it is a device driver problem. C. Parallel sts .11n C.

CompTIA 220-702: Practice Exam

QUESTION NO: 525 A technician is replacing an LCD for a tablet PC but the touch screen functionality is not working. Which of the following is MOST likely the cause? A. The touch screen needs to be calibrated. B. The device driver is not compatible with the replacement LCD. C. A faulty LCD backlight on the LCD. D. The device driver for the LCD is corrupt. Answer: D

QUESTION NO: 526

Answer: A

QUESTION NO: 527

Which of the following specifies the MAXIMUM recommended distance of Bluetooth 1.0 devices? A. 5 meters (16 feet) B. 9 meters (30 feet) C. 10 meters (33 feet) D. 30 meters (98 feet) Answer: C

QUESTION NO: 528 A technician is adding a secondary IDE hard drive to an older system. After installation and the first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? "Pass Any Exam. Any Time." - www.actualtests.com 157

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CompTIA 220-702: Practice Exam A. The new drives jumper is set for master. B. The new drive is connected to the secondary bus as a slave drive. C. Both drives jumpers are set for cable select. D. The old drives jumper is set for master and the new drive is set for slave. Answer: A

QUESTION NO: 529 A user is reporting that the image on their CRT monitor is shaking and giving them eye strain. The technician notices the display is OK at first, then after a minute it begins wavering. Which of the following is the FIRST step the technician should take? A. Replace the display with a LCD monitor. B. Look around the monitor for items that maybe interfering with the display. C. Open the monitor menu and degauss the display. D. Open the display properties and change the refresh rate from 60Hz to 120Hz Answer: B

QUESTION NO: 530

The technician is working on a computer and the air is dry. Which of the following choices is the BEST option? A. Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat. B. Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit. C. Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding. D. Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment. Answer: A

QUESTION NO: 531 A customer cannot print certain PDF documents on their laser printer. The print job in question is a multi- page large PDF with multiple colors. Which of the following is the MOST likely solution?

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-702: Practice Exam A. Change the driver from PCL to Post Script. B. Update the printer firmware to handle larger jobs. C. Add additional memory to the laser printer. D. Add additional memory to the computer. Answer: C

QUESTION NO: 532 A department of users is reporting there are lines across their printouts. They have already changed the toner cartridge but the issue remains. Which of the following is the BEST item to inspect? A. The fuser unit for damage B. The toner cartridge for proper seating C. The tray pickup rollers for wear D. The registration assembly for damage Answer: A

QUESTION NO: 533

Which of the following is the proper order of user group rights, starting with the group having the most rights? A. Backup Operators, Administrators, Users, Guests B. Power Users, Administrators, Users, Guests C. Administrators, Power Users, Users, Guests D. Users, Power Users, Guests, Backup Operators Answer: C

QUESTION NO: 534 A technician is trying to load a device driver directly from the manufacturers CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem? A. The driver CD is for Windows XP only. B. The technician needs to initialize the NIC first within Device Manager before installing a driver. C. The driver on the CD is not digitally signed. "Pass Any Exam. Any Time." - www.actualtests.com 159

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C. The numeric keypad option is enabled. "Pass Any Exam. D. B. The USB hub was not externally powered. Return the computer because of a defect. Which of the following is the MOST likely cause of this situation? sts QUESTION NO: 536 .1. Reboot the computer then switch the plugs. The technician has determined these devices are connected through the PS/2 ports. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. The ToggleKeys option is enabled. C. B. A technician is called and notes the user has the CD-RW drive.0." . The USB hub needs more USB ports. a flash disk.www. The driver is corrupt. The FilterKeys option is enabled. Answer: C Answer: A QUESTION NO: 537 A client calls after connecting the keyboard and mouse to a new computer. Which of the following is the MOST likely reason for the problem? A. B. The USB hub is a version 1.com 160 Ac A.CompTIA 220-702: Practice Exam D. The USB hub is a version 2. tua lTe A notebook user states that lately the keyboard beeps when certain character keys are pressed. Purchase devices with USB connectors.co m . Answer: A QUESTION NO: 535 A user reports that a newly installed external CD-RW is not working. The client indicates that neither the keyboard nor the mouse works.actualtests. D. Which of the following recommendations is BEST? A. Any Time. D. Make sure the PS/2 plugs and ports are color matched. The user wants their input to be silent. The StickyKeys option is enabled. C.

The RAM was not properly seated in its memory slot. B. When the installed RAM amount is verified in Windows Vista. The additional RAM is incompatible with processor.co m . The paging file size settings need to be adjusted. Which of the following steps needs to be taken? . Which of the following is the MOST likely cause? A.actualtests. B. The power supply has insufficient wattage to power the additional RAM. Answer: B QUESTION NO: 539 Answer: D QUESTION NO: 540 A technician replaces two 1GB DIMMs with two 2GB DIMMs. D. The DIMMs are from different manufacturers. Answer: B QUESTION NO: 541 "Pass Any Exam. The DIMMs are different speeds. When the application is run a Low on Virtual Memory warning appears. only 3GB appears.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 538 Additional RAM has been added to a PC. B. The amount of installed RAM needs to be reduced. The new RAM is inserted backwards. When the RAM amount is checked within Windows the additional memory is not reflected. An additional hard drive needs to be added. C. The RAM amount needs to be updated in Virtual Memory. A higher wattage power supply needs to be installed. Which of the following is the MOST likely cause? A.www. C. C. D. Any Time.com 161 Ac tua lTe A. Windows Vista 32-bit can only address up to 3GB of memory. D. sts A client has installed an additional 1GB of RAM in a computer to accommodate the requirements of a new application." .

D. Re-install the operating system every six months. Open and then scan all attachments in emails. Control Panel> Internet Options B. NIC properties> Client for Microsoft Networks C. A.actualtests. Avoid notorious websites and hyperlinks. There is insufficient CPU bandwidth to support the drive. Computer Management> Device Manager D. Answer: A. Which of the following is the MOST likely reason? A.www. but it does not access the disk nor does the drive show in My Computer. E. C. Answer: A QUESTION NO: 543 Which of the following are good examples of malware prevention in Windows XP? (Select TWO). B. D.CompTIA 220-702: Practice Exam Where in Windows XP would a secondary DNS IP address be entered. The data cable is not seated properly. C.D QUESTION NO: 544 A user reports that they set their homepage to Microsoft. Any Time. but every time they open a browser the homepage goes somewhere else. The power cable is not seated properly.co m 162 . B. that is used when the primary DNS server is unavailable? A. NIC properties> Internet Protocol Properties Answer: D QUESTION NO: 542 A user reports that their optical drive has power and they can put a disk in it. Use a trusted aggressive pop-up blocker. and never the same place twice.com Ac tua lTe sts ." . There is insufficient RAM to support the drive. Which of the following is the MOST likely reason? "Pass Any Exam. Update the anti-spyware software after scanning the system.com.

PCIe 1x Answer: B "Pass Any Exam.com Answer: C Answer: D QUESTION NO: 547 On laptops. pingipconfig C. Solid state D.actualtests. SATA B. pinglocalhost D. eSATA C.co m 163 . ping net B. PATA lTe On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination? sts QUESTION NO: 546 .CompTIA 220-702: Practice Exam A.www. Adware D." . ISA D. ping microsoft.com Ac tua A. Corrupt operating system Answer: C QUESTION NO: 545 Which of the following commands will test a computer's NIC for functionality? A. Bad hard drive C. Low CMOS battery B. PCI B. Any Time. the internal wireless adapter is known by which of the following form factors? A. Mini PCI C.

co m 164 .com Ac A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. Loopback tester B. where are the user files located? "Pass Any Exam.Which of the following types of hard drives is in the laptop? A. Toner probe C.www." . SATA C. eSATA B. The documentation calls for an IDE hard drive.CompTIA 220-702: Practice Exam QUESTION NO: 548 A technician has been asked to replace a hard drive in a laptop. Multimeter D. IDE but with an adapter D. Extension magnet B. Any Time. Upon removal. the drive has an unfamiliar connector. Multimeter Answer: D QUESTION NO: 550 A. In the wiring closet all the Ethernet cables are hanging free and are not labeled. Optical Time DomainReflectometer (OTDR) Answer: B QUESTION NO: 551 On a Windows Vista PC. ATX power supply tester C. Which of the following tools would the technician use to locate the cable that runs to each room? tua lTe sts . SATA but with an adapter Answer: C QUESTION NO: 549 Which of the following tools would be used in order to test the voltage output of a laptop A/C adapter? A.actualtests. Cable tester D.

The user does not have a disk in the optical drive. Any Time. Calendar C. Which of the following is the MOST likely reason? A. The user has a USB drive in the system. Theusers hard drive has failed. VPN D.actualtests. Task Manager "Pass Any Exam. Theusers floppy drive has failed. Which of the following can a technician use to accomplish this? A. C:\usersettings Answer: A QUESTION NO: 552 A user states that they have an invalid boot disk message on the computer after a reboot. Task Scheduler B. C:\documents and settings C. C.com Ac A. Computer Management D. RDP B.www. C:\users B. UAC tua lTe A client states that they are unable to install a new program. Answer: D QUESTION NO: 553 Answer: A QUESTION NO: 554 A client has a program that they want to run everyday at a certain time. FTP C.co m 165 . C:\uac D. Which of the following can the technician use to connect by means of a terminal services session? sts ." .CompTIA 220-702: Practice Exam A. D. B.

CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 555 Which of the following Microsoft encryption software provides the HIGHEST level of security for PCs running Windows Vista Enterprise or Ultimate Vista? A. Prevents data leak D.www. Prevents memory lost B. How many partitions will the technician have to create to use all of the hard drive capacity? "Pass Any Exam. Four Answer: B Which of the following is a feature of Windows Vista User Account Control (UAC)? A.actualtests. EFS Answer: C QUESTION NO: 556 Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A.co m . The hard drive capacity is 80GB. BitLocker drive encryption D. Two C. Prevents children from accessing the computer Answer: B QUESTION NO: 558 The technician has to format a new hard drive as a FAT32 file system." . One B. Three D. Prevents unauthorized programs from being installed C. Windows Defender forVista C.com 166 Ac QUESTION NO: 557 tua lTe sts . Any Time. NTFS B.

Any Time. where would a technician find User1 desktop files? sts . Three D.www. WindowsVista B. The computer is being accessed by a hacker. The hard drive needs to be replaced. Four Answer: C QUESTION NO: 559 A users system is locking up after the Windows logo screen on boot-up. One B. B. Answer: D QUESTION NO: 560 Answer: B QUESTION NO: 561 Which of the following operating systems. C:\Documents and settings\User1\Desktop B. C:\windows\System32 D. Windows 2000 C. uses Documents as the name of a user's document folder? A. by default.CompTIA 220-702: Practice Exam A. Two C.actualtests. Windows XP Pro D.co m 167 . C:\Users\User1 lTe In Windows Vista." . Which of the following is the BEST reason for this? A. The file system is password protected.com Ac tua A. D. C. C:\Users\User1\Desktop C. The hard drive disk letter is not mapped. Windows XP Home Answer: A "Pass Any Exam.

the OS displays a dialog box stating that Windows needs your permission to continue. the user reports that they cannot open the file.com 168 Ac A user has downloaded a game from the Internet. The technician should advise the user to: tua lTe sts A. D. hide their Internet browser connection string. Answer: D QUESTION NO: 565 A technician logs into a users computer and downloads a file from a central server to a users local document directory.actualtests.co A technician wants to hide the wireless router's ID. onlyobtain software from known and reputable sources. Enable WPA encryption .www. Set up MAC filtering C. After logging in. Afterwards they notice that links from search sites get redirected to unusual pages. the user asks how the problem can be prevented in the future. B. use only one Internet search site. Indexing Answer: A QUESTION NO: 563 Answer: C QUESTION NO: 564 A. After the problem is corrected. Safe mode C. Any Time. Windows Firewall D. Which of the following would accomplish this? m . onlyrun the latest version of their Internet browser. C. Which of the "Pass Any Exam. Set up WEP encryption B. UAC B. Which of the following options is turned on? A." .CompTIA 220-702: Practice Exam QUESTION NO: 562 A user notices that when installing a program. Disable SSID broadcast D.

co m 169 . Processor "Pass Any Exam. which of the following devices MOST likely has a problem? A.CompTIA 220-702: Practice Exam following can the technician do to solve the problem? A. Set the correct permissions for the user D. CD-ROM D. Ethernet C. Satellite B. Copy the file to an external drive B. Fan C. Thermal compound Answer: D QUESTION NO: 568 When a SMART error is received on a computer. Disable the firewall Answer: C QUESTION NO: 566 Which of the following broadband networking technologies is MOST widely available in isolated areas? A. Memory B. Floppy disk C." .actualtests. Hard disk B. Cable D. Any Time. ADSL Answer: A Which of the following should be installed prior to attaching a heatsink to a processor? A. Power connector D.com Ac tua lTe QUESTION NO: 567 sts . Re-create their document directory C.www.

Bluetooth C.www.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 569 A user receives a new laptop and attempts to put the PCMCIA card from their previous laptop in the expansion slot of the new laptop. Paper quality D." . Paper jam Answer: B QUESTION NO: 572 "Pass Any Exam. Loopback plug D. Which of the following would MOST likely be causing the issue? A. Parallel Answer: A QUESTION NO: 570 Answer: C QUESTION NO: 571 A printer is leaving a ghost image on the printed pages. The card does not slide all the way into the slot. Pickup rollers B. Which of the following device types will MOST likely fit the slot in the new laptop? A. Cable tester C. Serial D. Any Time. ExpressCard B.co m .com 170 Ac tua lTe A. Power supply tester sts Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? . Extension magnet B.actualtests. Toner cartridge C.

www. Multimeter tua Which of the following tools could be used to test the voltage coming from a laptops AC adapter? lTe sts . the onboard video no longer displays. USB 1.1 D. USB 2. Which of the following is MOST likely the cause? A. FireWire B. The processor has overheated and is causing the video to not display. Video Card C. Answer: C QUESTION NO: 574 Answer: D QUESTION NO: 575 Which of the following can be used to achieve the highest transfer rate for an external hard drive? A.com Ac A. D. Tone generator B. eSATA C. B. The PCIe video card is defective and is conflicting with the onboard video.co m 171 . The drivers for the onboard video card have been overwritten by thePCIe video card drivers.0 "Pass Any Exam. Loopback plug C.actualtests. C." .CompTIA 220-702: Practice Exam Which of the following components could MOST likely cause a Non-system disk or disk error to occur after POST? A. FDD Answer: D QUESTION NO: 573 A user reports that after installing a PCIe video card into a system. Extension magnet D. The BIOS detected the PCIe video card and disabled the onboard video. Bad memory B. Any Time. Faulty chipset D.

Which of the following will MOST likely fix this problem? A.com 172 Ac QUESTION NO: 578 tua Answer: D lTe sts .actualtests. Which of the following should be preformed FIRST? A. Update the video card drivers to the latest version. Network Connections C. Increase the paging file size.co m . C. Update the motherboard BIOS to the previous version. D. Device Manager D. C. The print head needs to be adjusted. The ribbon drive needs to be adjusted. The application requires the communications settings to be configured in the OS. The forms are old and need to be replaced." . B. Install a larger capacity hard drive. B. Services Answer: C QUESTION NO: 579 "Pass Any Exam. D. An automotive testing application requires a serial device to be added to a Windows XP Professional PC. Accessibility Options B.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 576 A user reports that their CAD files will display correctly in low resolution but not in high resolution after installing a new graphics card. Any Time.www. In which of the following are these settings located? A. Answer: D QUESTION NO: 577 A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. The forms length needs to be adjusted.

co m 173 . xcopy /z C. Virus D. Power supply failure C. and the computer does not boot.actualtests. chkdsk /f "Pass Any Exam.com Ac A." .www. chkdsk tua Which of the following commands would be used to verify the integrity of critical system files? lTe sts . tracert /w B. Worm B. RAM failure B. Adware Answer: B QUESTION NO: 580 During POST a beep can be heard. Which of the following BEST describes the problem? A. Floppy drive failure D. Spyware C. Hard drive failure Answer: A QUESTION NO: 581 Answer: C QUESTION NO: 582 Which of the following commands would be used to fix errors on the system disk? A. sfc D. verify B. Any Time.CompTIA 220-702: Practice Exam Which of the following malware types sits quietly in the background to collect and transmit sensitive information from a users computer? A. nslookup C. diskcomp D.

11n and 802. Disable port forwarding Answer: A QUESTION NO: 585 Which of the following should be disabled on a router. WPA2 Answer: A QUESTION NO: 586 Which of the following 802. Multiple-Input Multiple-Output (MIMO) only occurs in 802. Simultaneous 2. E.11g.11n.4GHz and 5. A. Any Time. MAC filtering is not allowed in 802. 802. Enable MAC filtering B. Enable DHCP D.11n but not in 802.11g? (Select TWO).11n. Firewall D. Enable the DMZ C.www.com Ac tua lTe sts .11n but is allowed in 802. DHCP B.C QUESTION NO: 584 Which of the following will allow a technician to secure a wireless access point? A. TCP/IP C. to use a static IP? A.11g has a faster throughput than 802.8GHz operation occurs in 802. C.co m 174 .11g. D. Answer: B.11g uses a different frequency than 802.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? "Pass Any Exam." .CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 583 Which of the following are differences between 802. 802.11n. B.actualtests.

Then all of a sudden the screen comes on and works fine.1Mbps B. Loose cable D. Lid switch tua lTe A technician is troubleshooting a laptop LCD. which of the following is the maximum speed that can be expected when connecting to a USB 2.CompTIA 220-702: Practice Exam A. Which of the following should the technician check FIRST? sts .0 port? A. and when the cover is opened nothing shows on the screen. A C. N B.4GHz frequency range and supports speeds up to 11Mbps? A. Any Time. 1. B Answer: D QUESTION NO: 588 Answer: D QUESTION NO: 589 When installing an external USB hard drive. 480Mbps D. A B.actualtests.www. N D. Inverter C.co m . B D. 512Mbps "Pass Any Exam. Backlight B. 100Mbps C.11 standards by default uses the 2.com 175 Ac A. G C." . G Answer: B QUESTION NO: 587 Which of the following 802.

D. D. The USB drivers were not installed after the repair. The BIOS does not recognize the new drives. B. B. Which of the following is the MOST likely cause of the problem? A. The front USB ports were not connected to the system board header. Power supply does not have the proper connections. the technician finds that some of the drives will intermittently be unavailable.www." . The keyboard and mouse are plugged into the rear USB ports and are working properly. D. C. Which of the following conditions can prevent the technician from being successful? . C. Which of the following is the MOST likely reason that the drives are periodically unavailable? A. The drives need to be formatted with NTFS.co m 176 .com Ac tua lTe A. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. The partition tables on the drives need to be cleared. Answer: C QUESTION NO: 591 Answer: D QUESTION NO: 592 After a computer has been returned from having the system board replaced. SATA drives are smaller than PATA drives. C. Answer: C "Pass Any Exam. The front USB ports need to be activated in System Properties. The power supply is not supplying enough power. B. Any Time.actualtests. sts A technician is installing a new SATA drive into an older computer.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 590 After installing multiple hard drives in a computer. Mounting holes for the drives are different. Support for legacy devices has been turned to inactive in the BIOS. SATA drives cannot be formatted with NTFS.

Removed C.com 177 Ac When removing a malware infection from a machine. Educate the user. Debugging Mode D. Which of the following terms BEST defines the state? A. Any Time." . Which of the following features is causing this prompting to occur? "Pass Any Exam. D. Answer: D QUESTION NO: 594 A computer has become infected with a piece of malware. Quarantined Answer: D QUESTION NO: 595 A.CompTIA 220-702: Practice Exam QUESTION NO: 593 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. The current system software has detected the threat and moved it into a special state.co m . VGA Mode C. Backup the registry.www. Backup the boot. Blocked D. C. Recovery Mode Answer: A QUESTION NO: 596 A technician is repeatedly called to a users desk because the user is being prompted during all installation of software and during the launching of certain programs. B. Safe Mode B. Remove all used applications. Deleted B. which of the following modes should be used? tua lTe sts .ini.actualtests.

D. Change the partition to be an extended partition. enable WPA. Convert the partition to NTFS. WFS D. Which of the following will resolve this issue? A. enable WPA2. Convert the partition to NTFS. C. implement MAC filtering and change key every 30 days Answer: C QUESTION NO: 598 Answer: D QUESTION NO: 599 A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. "Pass Any Exam. tua lTe A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. B.co m . Any Time.com 178 Ac A. NTFS Answer: B QUESTION NO: 597 A technician has installed a newWAP into a SOHO environment. Change the partition to be an extended partition. Which of the following will resolve this issue? sts . implement MAC filtering and change key every 30 days C. B. Turn on SSID. Bitlocker B.actualtests. implement MAC filtering and change key every 30 days D. enable WEP. Turn on SSID." .www. When the user goes to disk management there is no option to mirror the drives. enable WEP and change key every 30 days B. Change the partition to be the active partition. Convert the drive to a dynamic disk. This drive is only used to store data. UAC C.CompTIA 220-702: Practice Exam A. which of the following will provide the HIGHEST level of security? A. Turn off SSID. The partition has 50GB of free space but the user receives an error when attempting to save a 5GB video file. The user adds a second 100GB hard drive and wants to mirror the two drives. Turn off SSID. enable WPA2.

actualtests. Upgrade the video card to a DirectX 9 compatible card.com Ac tua lTe sts . Upgrade the video driver. The system has a 2.CompTIA 220-702: Practice Exam C.www. Convert both drives to a dynamic disk. 1GB of RAM." . Which of the following will resolve this issue? A.4 GHz processor. and a DirectX 7 video card. C. D.co m 179 . Any Time. Upgrade the RAM to 4GB. Answer: B "Pass Any Exam. Change the partition to be the active partition. Answer: C QUESTION NO: 600 A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. B. After the upgrade Aero will not turn on. Aero cannot be used on Windows Vista Home Premium. D.

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