CompTIA 220-702

220-702 Practical Application

Practice Test
Version 7.0

CompTIA 220-702: Practice Exam QUESTION NO: 1 A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem? A. Clear the web browser history. B. Run an anti-spyware tool. C. Defrag the user's hard drive. D. Run the CHKDSK utility. Answer: B

QUESTION NO: 2 Which of the following protocols would a technician use to run commands on a remote computer? A. NETBIOS B. FTP C. SMTP D. TELNET Answer: D

Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges? A. Remote Desktop Users B. Power Users C. Administrators D. Backup Operators Answer: D

QUESTION NO: 4 A customer wants to change the file system on a Windows 2000 PC from FAT32 to NTFS without destroying data. Which of the following is correct? A. From the command line run XCOPY *.* C: /M "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-702: Practice Exam B. From the command line run FORMAT C: /FS:NTFS C. From the command line run XCOPY *.* C: /-Y D. From the command line run CONVERT C: /FS:NTFS Answer: D

QUESTION NO: 5 An inkjet printer has poor color registration. Which of the following should be done FIRST to resolve the problem? A. Clean theprintheads. B. Replace the toner. C. Calibrate the device. D. Replace the drum. Answer: C

Answer: B

QUESTION NO: 7 An assistant in a company unexpectedly falls ill the week before a major company merger. The assistant was responsible for maintaining all of the files concerning the merger and used NTFS permissions on the folders to keep them protected. No one has the passwords but the data must be accessed immediately. Which of the following would be the BEST method for the technician to access this data? A. Log in as administrator and copy the files to the assistant's manager profile on the computer. B. Log in as administrator and assign ownership of the files to the assistant's manager. "Pass Any Exam. Any Time." - www.actualtests.com 3

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A. Replace all of the laptop's memory. B. Reseat the laptop memory. C. Perform a Windows Update. D. Replace the motherboard.

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A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

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encryption type. Any Time.CompTIA 220-702: Practice Exam C. encryption type. D. B. MAC security.www. 50MBps B. encryption key. C. Speakers are in regulatory compliance. Which of the following should the technician check? (Select THREE). SSID.E.F QUESTION NO: 9 A technician is setting up a secure SOHO network. a channel Answer: C QUESTION NO: 10 Which of the following is the effective bandwidth of a 100BASE-TX network card when full-duplex is enabled? A. F. Speakers are plugged into the correct jack.actualtests. WEP 128. Log in as administrator and assign share rights of the files to the assistant's manager.co m ." . D. encryption type. Speakers are on and the mute is off. They state that the speakers worked previously. 200MBps D. a channel D. A. encryption key C. Verify the system has enough hard drive space. SSID. 1000MBps "Pass Any Exam. 100MBps C. MAC security. SSID.com 4 Ac tua lTe sts . Log in as administrator and rename the assistant's profile to the manager's profile on the computer. wireless access point. The audio driver is installed correctly. encryption key B. Answer: B. E. Answer: B QUESTION NO: 8 A customer reports that their sound is not working. SSID. Ensure the speakers are on the Windows HCL. Which of the following items needs to be setup on the network? A.

The system will not boot up. D. Start>Control Panel>Printers and Faxes>right click the name of the affected printer>Restart Spooler. B.www. A. Drive parameters in the BIOS are not set to auto. Restart the computer. 21 C. E. A failed integrated controller on the hard disk drive.co m Answer: D 5 . The MBR is not reading the volume boot record (VBR).com Ac tua A. Any Time. Start>Control Panel>Administrative Tools>Services>Select Print Spooler>Start. Start>All Programs>Printing>Restart Spooler. B.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 11 A user is having trouble printing." . C. 39 lTe sts When using a cable select configuration for multiple ATA hard drives. 20 B. Which of the following is the MOST likely cause of the error? (Select TWO). The CMOS battery is not functional. The volume boot record (VBR) is missing 55Ah. Answer: A. which of the following pin numbers is used to communicate the drive that is selected as master? .B "Pass Any Exam. QUESTION NO: 12 Answer: C QUESTION NO: 13 A technician's system is displaying the error message 'Missing operating system'. C. The technician determines that the print queue has stalled and the print spooler service has stopped. Which of the following can be used to restart the print spooler? A. D. 28 D.actualtests.

B. The SSID.actualtests.co m .com 6 Ac tua lTe sts . D. The software failed to start. Answer: A QUESTION NO: 17 A customer cannot print certain PDF documents on their laser printer. B.CompTIA 220-702: Practice Exam QUESTION NO: 14 A technician is replacing a wireless router on an existing small office home office (SOHO) network." . Which of the following is the MOST likely solution? "Pass Any Exam. System C. C. Sessions B.www. Which of the following should the technician use to investigate the issue? A. Which of the following must also be addressed? A. Check the DHCP server. The WEP key needs to be changed. Which of the following is the NEXT step in solving the issue? A. C. WPA and DHCP information has been correctly added. Security D. Wireless access points need to be added. Application Answer: D QUESTION NO: 16 A user reports that email is working but they are unable to access the Internet. Ensure the website is not blocked. The print job in is a multipage large PDF with multiple colors. The administrative password needs to be changed. Any Time. Answer: A QUESTION NO: 15 A technician is troubleshooting software that was supposed to startup when the PC powered on. The TKIP option needs to be enabled. D. Check the DNS server. Verify the correct IP address.

Which of the following BEST describes the problem? A. Floppy drive failure D. Loopback cable C.co m 7 . RAM failure B. D. and the computer does not boot. if the staff is required to perform most but not all maintenance tasks on a Windows PC? A. Update the printer firmware to handle larger jobs. Add additional memory to the laser printer.com Ac A. Cable tester B. Power supply failure C.CompTIA 220-702: Practice Exam A. Any Time. User C. Power Users B. B. Extension magnet tua lTe A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a crossover.www. Change the driver from PCL to Post Script. Administrator D. Which of the following is the BEST to use to determine the cord type? sts . Add additional memory to the computer." .actualtests. Answer: C QUESTION NO: 18 During POST a beep can be heard. C. Multimeter D. Hard drive failure Answer: A QUESTION NO: 19 Answer: A QUESTION NO: 20 Which of the following groups should staff accounts be placed in. Guest "Pass Any Exam.

Motherboard D. Which of the following is the BEST tool to use to resolve this problem? m . FDISK sts .co An error reports that some of the Windows system files are missing or corrupt.www. SFC B. RECOVER C. SFC B. TELNET C. COPY Answer: A QUESTION NO: 22 Answer: A QUESTION NO: 23 A technician is repairing a computer that will not boot up after replacing the power supply. Which of the following should the technician check NEXT? A. Any Time." . Upon boot. FORMAT D. BIOS settings C. the system does not recognize the new memory even though it is listed as being compatible on the manufacturer's "Pass Any Exam. Memory B.com 8 Ac tua lTe A.actualtests. Hard drive Answer: C QUESTION NO: 24 A computer just had a memory upgrade installed on the machine. REPLACE D.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 21 Which of the following commands will examine and restore protected system files? A.

" . The technician verifies on the manufacturer's website that the SDHC cards are compatible with the laptop card reader. New CMOS battery Answer: C QUESTION NO: 25 A technician discovers that a newly purchased SDHC card will not function properly in a laptop's card reader slot. Set the jumpers on both hard drives to master.actualtests. Use a memory stick DUO instead as it is a compatible format. dir /? B. C. dir /d C. Which of the following is MOST likely needed to resolve the issue? A. Which of the following should a technician recommend to solve this problem? A. Adjust jumper settings C. D. Set the jumpers on both hard drives to C/S.co m 9 . BIOS update D. Install the latest firmware and drivers. Any Time. Format the new card in FAT32. the older SD cards work without any issue. "Pass Any Exam. dir /a D.CompTIA 220-702: Practice Exam website. dir /s Answer: C QUESTION NO: 27 A user has installed a second hard drive into a computer and receives a message stating 'Invalid Boot Volume. Purchase a PCMCIA adapter card for insured compatibility with all SD formats. B. B. Answer: C QUESTION NO: 26 Which of the following commands would be used to display hidden files? A. Which of the following should the technician do FIRST to resolve this issue? A.com Ac tua lTe sts . OS update B.www.

netstat Answer: D QUESTION NO: 31 "Pass Any Exam. Set the jumpers on both hard drives to secondary. Asynchronous transfer mode (ATM).actualtests. D.25. Answer: C QUESTION NO: 30 Which of the following command line utilities can be used to check for open ports? A. Answer: B QUESTION NO: 28 If a drive's file system becomes corrupt. VoIP. D. Remove the jumpers from both hard drives.CompTIA 220-702: Practice Exam C. Any Time." .co m 10 . which of the following commands would the technician use to repair the file system? A. C. X.com Ac tua lTe sts . ipconfig C. nslookup D.www. fdisk D. B. chkdsk B. format C. nbtstat B. Public Switched Telephone Network (PSTN). verify Answer: A QUESTION NO: 29 An alternative to plain old telephone service (POTS) would be: A.

B. NETCAP B. The workstation's hard drive is nearly full. NETSTAT C. Which of the following utilities would a technician use? A. 6 B. C. Any Time. There is a network connectivity problem. The user's computer is running out of memory. 7 C. Socket 754 C. There is low virtual memory on the customer's computer. 9 Answer: B QUESTION NO: 32 Which of the following supports the Athlon 64? A.co m 11 . 8 D. Which of the following would be the MOST likely cause? lTe QUESTION NO: 33 sts .actualtests. tua A customer reports intermittent problems accessing remote files.CompTIA 220-702: Practice Exam Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A. Socket 462 B. PORTQUERY "Pass Any Exam. Socket 940 Answer: B Answer: C QUESTION NO: 34 A technician needs to determine the media access control (MAC) address of a network adapter. D. Socket 775 D." .www.com Ac A.

com Ac tua lTe sts . Bluetooth printer Answer: A Which of the following utilities is used to speed up file access? A. IPCONFIG /ALL Answer: D QUESTION NO: 35 When troubleshooting an 802. 2.actualtests.www. /v D. Disk Cleanup C. SCANDISK Answer: A QUESTION NO: 37 When a technician runs check disk. which of the following switch parameters should be used to detect and fix all sectors on the hard drive? A." . Disk Defragmenter B. /r C.CompTIA 220-702: Practice Exam D. /f B.co QUESTION NO: 36 m 12 . CHKDSK D.11g network. /x Answer: B QUESTION NO: 38 "Pass Any Exam. Bluetooth headset D.4 GHz cordless phone B. Any Time. Which of the following can interfere with the network? A. 900 MHz cordless phone C.

a user reports that they are now having problems with other software programs installed on their Windows XP computer. it reports that a SMART error has occurred.www.EXE /SCANNOW B. LCD cutoff switch D.co m . Start > Run > VERIFIER. Which of the following hardware components is MOST likely causing the issue? tua lTe sts . IDE controller C. Swap the monitor with a known good monitor. C. Reseat the RAM. but nothing is displayed on the monitor. D. The technician does not observe any hard drive activity. Video card Answer: C QUESTION NO: 41 When a laptop is turned on.CompTIA 220-702: Practice Exam After installing a DOS based software package. B. Hard drive B.actualtests. Start > Run > WINVER.com 13 Ac A laptop is going into standby mode unexpectedly.EXE /QUERY D. Change the jumper settings on the hard drive. Start > Run > SFC. When the power button on the computer is pressed. Answer: C QUESTION NO: 40 A. Which of the following should the technician ask the user to run FIRST? A." . Which of the following steps should the technician take FIRST? A.EXE Answer: A QUESTION NO: 39 A technician has finished reassembling a computer. Start > Run > WUPDMGR.EXE C. Any Time. Which of the following components should the technician test FIRST? "Pass Any Exam. Reconnect front panel connectors. the computer beeps many times.

A gateway C. Which of the following actions should the technician take FIRST? "Pass Any Exam. Motherboard B. Floppy drive Answer: C QUESTION NO: 42 A technician needs to interconnect two networks with different network protocols. The patch cable and the NIC do not appear to be functioning in the new office but were working before the move.www. Answer: C QUESTION NO: 44 A user has just moved a PC from one office to another. C. Set the operating system to leave the paging file on the original drive and increase the size of the paging file. A router B. Hard drive D. Set the operating system to leave the paging file on the original drive and let the system manage the size of the paging file. D. Which of the following is the BEST device to install between these networks? A. B. Set the operating system to move the paging file to the second drive and let the system manage the size of the paging file. Video card C. A switch Answer: C QUESTION NO: 43 A. The patch cable is plugged in correctly to both the NIC and the wall jack. Set the operating system to move the paging file to the second drive and reduce the size of the paging file." .actualtests.com 14 Ac tua lTe Which of the following would BEST describe how to increase the performance of a system after adding a larger second physical hard drive? sts . A bridge D.co m .CompTIA 220-702: Practice Exam A. Any Time.

IPX Answer: C Answer: D QUESTION NO: 47 A technician is assisting a user with the installation of a new print driver.co m .com 15 Ac A. B.CompTIA 220-702: Practice Exam A." .actualtests. Verify that the port on the switch is enabled. D. tua lTe A user needs assistance in troubleshooting a printing problem. Answer: B QUESTION NO: 45 Which of the following network protocols is non-routable? A. Restart the print job in the print queue. The printer is not connected locally to the user. Any Time. The user is using a PostScript driver. Replace the network cable with a crossover cable. FTP C. Which of the following is the MOST likely cause of the problem? A. C. Insufficient permissions are applied to the user. Which of the following should a technician recommend? sts QUESTION NO: 46 . D. TCP/IP B. "Pass Any Exam. Print a test page from the printer properties. Verify that the network card is compatible with the operating system. but the user reports an error while running the setup program. B. Run the Add Printer Wizard. C. The print job seems to process correctly at the workstation but never comes out of the printer. B. The setup executable is corrupt. Update the network card driver. C. D. Restart the print spooler service. NetBEUI D.www.

www. The wireless router is not properly connected to the modem and the cabling setup needs attention. C. Any Time.co m 16 . Too many startup applications are running. REGEDIT C. The power supply is providing insufficient wattage. E. Answer: D "Pass Any Exam.D QUESTION NO: 49 Which of the following commands will allow the technician to edit the registry in Windows XP? A. CMD Answer: B QUESTION NO: 50 A Windows workstation is taking an excessive amount of time to load the desktop after login. BIOS on the system boardneeds to be updated. Which of the following could be causing the issue? A." . Answer: C. Which of the following are the MOST likely causes? (Select TWO). The wireless router may have internal damage and needs to be replaced. D. B. REGSVR32 B. B. C. EDIT D. all the wireless computers in the home frequently disconnect. The incorrect video drivers are installed on the computer. The wireless cards are faulty and need to be replaced. A.actualtests. The wireless router was configured with an improper SSID and needs to have the settings adjusted. D.com Ac tua lTe sts .CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 48 A customer states that after installing a new wireless router. The wireless router is experiencing interference from devices in the home.

The technician executes ipconfig at the command line and notices the IP address is 169. D. The NIC became unseated. When a user scans a photo from their PC. nbtstat -c D.CompTIA 220-702: Practice Exam QUESTION NO: 51 Which of the following commands will show the remote machine's IP address and NETBIOS name supplied by the LMHOSTS file? A. Any Time. B.254. The scanner is on another network. nothing appears. C. The TWAIN driver is not set up on the PC. Which of the following is the MOST likely cause? A." . The NIC's drivers need to be reinstalled. The scanner does not have the user's subnet mask. The CAT5 cable is too long. Answer: C QUESTION NO: 53 A client moved their desktop computer to the other side of the desk and now the client can no longer get onto the Internet.actualtests. Which of the following is the NEXT command the technician should execute? "Pass Any Exam. nbtstat -RR B.www. nbtstat -s QUESTION NO: 52 A network multi-function copier has been installed on a workgroup. Which of the following is the MOST likely cause? A. D. Answer: B QUESTION NO: 54 A client cannot connect to the Internet.102. All other users can scan photos without issues.com Ac tua lTe sts . B. DHCP was disabled.co m 17 .64. nbtstat -r C. The PC needs an updated host file. C.

Delete the print job and resubmit it. ipconfig /release B. The printer's queue shows the job ready to print. Loopback plug D. Reinstall the printer's drivers.co m . ipconfig /flushdns Answer: A QUESTION NO: 55 A client can no longer print from their computer to the default printer.' The technician then has the customer ping the actual IP address of the same site and gets a successful response back.www. The technician has the customer ping a web address and gets the response 'cannot find host. The client successfully prints a test page directly from the printer. IPCONFIG /FLUSHDNS "Pass Any Exam. Multimeter C. Any Time. C." . ipconfig /renew C. Which of the following commands should the technician have the customer do next? A.com 18 Ac tua lTe sts . Which of the following is the BEST recommendation that the technician can make? A. Answer: A QUESTION NO: 56 Which of the following would be the BEST tool to use when diagnosing problems with a motherboard? A. D. Tone generator Answer: A QUESTION NO: 57 A customer has lost Internet connectivity. IPCONFIG /RELEASE B. Verify the correct paper is being used.CompTIA 220-702: Practice Exam A. ipconfig /all D. B.actualtests. POST card B. Restart the print spooler service.

CompTIA 220-702: Practice Exam C. which of the following switches would a technician use to have a hard drive formatted in NTFS? A. NETSTAT QUESTION NO: 59 Answer: C QUESTION NO: 60 When using the format command.com Ac tua lTe A.co m Answer: D 19 ." . /c C. /v D. IPCONFIG D. NSLOOKUP sts Which of the following utilities can a technician use to display NetBIOS over TCP/IP information? . NBTSTAT D. IPCONFIG D. NETSTAT B. NBTSTAT C. /fs B. TRACERT C.www.actualtests. Any Time. TRACERT B. /q Answer: A QUESTION NO: 61 "Pass Any Exam. IFCONFIG Answer: B QUESTION NO: 58 Which of the following utilities can a technician use to display TCP/IP and port status? A.

ATTRIB D. Which of the following default ports needs to be opened for FTP to work properly? A. 110 Answer: B QUESTION NO: 63 A. In order to install Windows XP in a separate partition. EDIT B.www.CompTIA 220-702: Practice Exam A user is not able to receive files off the FTP server. CHMOD C. 80 C. 110 D.com Ac tua A user copied files from a CD and now the files can only be opened as read-only. Which of the following utilities can be used to allow the user the ability to edit the files? lTe sts .co m 20 . 25 C. CONVERT Answer: C QUESTION NO: 64 A computer contains an 80GB hard drive with a 20GB partition with Windows 2000 installed on it. Any Time. Extended "Pass Any Exam. 21 B. 443 Answer: A QUESTION NO: 62 A user is not able to send email from home using their business email address. Which of the following port numbers should be configured for SMTP? A." . which of the following partition types should be created? A.actualtests. 80 D. 21 B.

com 21 Ac A. B. D. Logical D. D. Which of the following is the BEST method of doing this? A. B." and to press enter to continue.actualtests. C. The user left a diskette in the floppy drive. Use the import function from the File menu. B.CompTIA 220-702: Practice Exam B. Use the find function in the Edit menu. C. The CD-ROM does not contain a system disk. Which of the following methods will give an alternate method of trying to start up a Windows computer? A. The computer needs the system recovery CD." . The user stated that the computer worked fine last night when they shut it down.co m . NTFS Answer: A QUESTION NO: 65 A user reports that every time they start up their computer it stops with a blue screen error. Secondary C. Which of the following is the MOST likely cause of the error? sts QUESTION NO: 66 . Navigate through the registry sub-trees. The system BIOS has failed.www. Press the F4 key during start up. Press the F2 key during start up.EXE. C. "Pass Any Exam. Answer: D Answer: B QUESTION NO: 67 A support technician is trying to locate a particular registry key using REGEDIT. on a Windows 2000 PC. Hold down the left Shift key during start up. Press the F8 key during start up. tua lTe A user reports that when they started their computer up it gave them the message "Non system disk or operating system is missing. Any Time. D. Use the display binary data function in the View menu.

DIR /S B. TRACERT B.com 22 Ac QUESTION NO: 70 tua lTe sts . DIR D. MSINFO C.actualtests. ATTRIB -H D. HELP Answer: D QUESTION NO: 71 Which of the following command line utilities would a technician use to set the read-only attribute of a file? "Pass Any Exam." . COPY C. NSLOOKUP D. IPCONFIG /ALL C. EDIT Answer: A Which of the following commands will display the available switches of a command line utility? A. and DNS servers currently being used by a host? A.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 68 Which of the following command line tools can be used to display the default gateway. Any Time.www. IP address.co m . XCOPY B. PING -T Answer: B QUESTION NO: 69 Which of the following command line utilities would allow a technician to copy not only the parent directory but also include subdirectories of a folder on a Windows XP machine? A.

ATTRIB -R D." . ATTRIB -R /D C.com Ac tua A. /q C.actualtests. Device Manager Answer: A "Pass Any Exam. Active Directory Users and Computers C.www. Any Time. MD Answer: D Answer: B QUESTION NO: 74 In which of the following would a technician locate local users and computers? A. /c B.CompTIA 220-702: Practice Exam A. Computer Management B. DIR D.co m 23 . ATTRIB +R /D B. Services and Applications D. CD C. ATTRIB +R Answer: D QUESTION NO: 72 Which of the following command line utilities allows a technician to create a new directory? A. RD B. /x D. /v lTe Which of the following switches for the FORMAT command line utility allows a technician to format a floppy disk the FASTEST? sts QUESTION NO: 73 .

MSCONFIG D. Anti-static wrist strap Answer: C QUESTION NO: 77 Which of the following command line utilities would a technician use to delete a folder? A. Loopback plug C. Voltage regulator Answer: B QUESTION NO: 76 Which of the following would be used to test the electrical output of a power supply? A. CD D. EDIT C. Multimeter B. Event Viewer B. Any Time. Extension magnet D. Multimeter D.CompTIA 220-702: Practice Exam QUESTION NO: 75 Which of the following would a technician use to troubleshoot a parallel port problem? A.com 24 Ac tua lTe sts .co m . RD B. Device Manager C. System File Checker C." .www. Loopback plug B. MD Answer: A QUESTION NO: 78 Which of the following utilities would a technician use to prevent a service from starting during system startup? A. Task Manager "Pass Any Exam.actualtests.

/f C. which of the following parameters locks the volume. locates bad sectors and recovers readable information? A. CHKDSK Answer: C Which of the following command line parameters can be used with defrag to determine if defragmentation is required? A.com Ac QUESTION NO: 81 tua lTe sts . NTBACKUP C. FORMAT B. /x Answer: A QUESTION NO: 80 Which of the following system tools rearranges files and puts them back into contiguous space thereby reducing read write times to the hard drive? A.actualtests.co m 25 . Any Time. /r B. -a C. -? B. DEFRAG D. /i D. -f Answer: B QUESTION NO: 82 "Pass Any Exam.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 79 When using CHKDSK. -v D." .www.

actualtests.CompTIA 220-702: Practice Exam Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries. chkdsk /v E." . Any Time. B.www.co m 26 . Answer: C "Pass Any Exam. and video editing. C. D. A customer reports that a PC's video card has recently been upgraded and the computer reboots randomly. chkdsk /i C. D. Boot into safe mode. Copy the boot. The user reports they are seeing the error message: "NTLDR is missing".com Ac QUESTION NO: 84 tua Answer: C lTe sts . Use the FIXMBR command in the Recovery Console. The video card requires additional power. The graphic driver for the card is corrupt. Which of the following is the MOST likely source of this issue? A. The card is not compatible with the hardware of the machine. and attempt to repair the issue from inside Windows. The last few restarts have happened during movie playback. playing a video game. B. F. The software the user is running is incompatible for the video card. chkdsk /r B. Answer: B QUESTION NO: 83 A technician receives a work order that a user's computer will not boot into Windows. chkdsk /f D.ini file to the Windows directory from another computer. G. while running a CHKDSK command? A. H. C. Which of the following is the FIRST troubleshooting step the technician should perform? A. Format the disk and reinstall Windows.

CompTIA 220-702: Practice Exam QUESTION NO: 85 An integrated network card is not functioning. The technician notices the device does not appear under Device Manager. Which of the following is the FIRST step the technician should take? A. Have the Hardware Wizard scan for recently added devices. B. Restart the Network Location Awareness Service. C. Install a NIC into the PCI slot to see if the PCI slot is functioning. D. Ensure that the integrated NIC is activated under the BIOS configuration. Answer: D

QUESTION NO: 86

Answer: B

QUESTION NO: 87

Which of the following is the purpose of the sigverif.exe utility? A. Encrypt a file for secured electronic delivery. B. Confirm the digital certificate to check file integrity. C. Remove non-certified drivers from the driver cache. D. Choose the level of driver certification to use when installing device drivers. Answer: B

QUESTION NO: 88 Which of the following utilities can display drivers installed on a local Windows XP machine? A. msinfo32.exe B. fsutil.exe C. msiexec.exe D. chkntfs.exe "Pass Any Exam. Any Time." - www.actualtests.com 27

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A. Use the FTP protocol to place a new directory onto the machine. B. Run the MKDIR command from the command prompt. C. In Control Panel, select folder options, then new. D. Run the CD command from the command prompt.

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Which of the following will create a new directory in Windows XP?

CompTIA 220-702: Practice Exam Answer: A

QUESTION NO: 89 A customer moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the following are correct? (Select TWO). A. The monitor cable is not fully attached to the PC. B. The display adapter's drivers need to be reinstalled. C. There are two video cards and the cable is attached to the disabled one. D. Resolution is set too high in display settings. E. The operating system is corrupted.

QUESTION NO: 90

Answer: A

QUESTION NO: 91

A laptop's LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further? A. Replacement of the keyboard B. Replacement of the rubber bumpers C. Replacement of the LCD hinges D. Replacement of the LCD panel Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Installheatsinks on the RAM modules. B. Install additional CPU fans. C. Replace the RAM slots. D. Install aheatsink on the chipset driver.

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A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?

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Answer: A,C

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CompTIA 220-702: Practice Exam QUESTION NO: 92 A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence? A. The sound card is defective and needs to be replaced. B. The sound card's LED is indicating that card is about to fail. C. The sound card needs to be reset to default settings. D. The sound card's optical plug is not connected. Answer: D

QUESTION NO: 93 A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? (Select TWO). A. The LCD monitor's power inverter does not function properly. B. The operating system's power settings prevent the battery from charging. C. The battery is not compatible with the laptop. D. The internal power connection on the motherboard is faulty. E. The power adapter is not working. Answer: D,E

QUESTION NO: 94

A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting? A. Ensure that the OS is installed properly. B. Ensure the computer has the proper cooling. C. Ensure that the mouse and keyboard are properly connected. D. Ensure RAM is correctly seated. Answer: D

QUESTION NO: 95

"Pass Any Exam. Any Time." - www.actualtests.com

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Any Time.0.www. B. C.255. D. "Pass Any Exam. Replace the NIC.0.0.co m 30 . Which of the following actions should the technician have the customer take FIRST? A.1 D.255." .254. The technician has the customer connect another workstation with the same cable and network port.1 Answer: B QUESTION NO: 98 After running Disk Cleanup the system is still running slow.actualtests.0.CompTIA 220-702: Practice Exam A customer reports that a workstation no longer connects to the network. Answer: D QUESTION NO: 96 In order to use the 5-pin DIN keyboard without a converter. which of the following motherboards should the technician install? A. AT Answer: D QUESTION NO: 97 Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC? A.1 B. 255. ATX C. Run the loop back command. 10. which works successfully. 127. Run Windows update. Compress the hard drive files.com Ac tua lTe sts . Which of the following steps should a technician perform NEXT? A. BTX B. NLX D. 169. Replace the motherboard.1 C.0.

CompTIA 220-702: Practice Exam B. and now the wireless network card will not connect. Answer: D QUESTION NO: 99 A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue? A. Replace the IDE cable. Install drivers from the manufacturer's website. Keyboard B. Check for file fragmentation.www. The processor is faulty. Which of the following has malfunctioned? sts QUESTION NO: 100 . Which of the following is the BEST step to take to resolve this issue? A.actualtests. Install a new wireless network card." . CPU tua lTe A technician is troubleshooting an issue on a desktop PC and has reduced the system to its essential components but cannot get the system to boot. Check for file corruption. C. C. The file system is fragmented. Any Time. Answer: B Answer: B QUESTION NO: 101 A computer has received a custom update from the Windows Update website.com 31 Ac A. The power supply is faulty. Video card D. Perform the system restore process from the recovery partition. The computer is emitting an ongoing series of beeps. B. D.co m . B. Memory C. "Pass Any Exam. D. C. The modem drivers are corrupt.

Where could the technician check to see if the wireless adapter is being recognized by the computer? A. the technician notices that the computer is acting erratically and suspects that the update is the cause. "Pass Any Exam. The VGA driver is being used. it is discovered that very faint image can be seen only from an angle to the screen.co m 32 . The video adapter driver is corrupted. Upon inspection. Which of the following BEST describes the problem with the laptop? A. Device Manager D. Use driver rollback C." .com Ac tua A. Which of the following is the BEST method for correcting this driver problem? sts . There were no warning signs or malfunctions before the failure". Any Time. D. Event Manager Answer: C QUESTION NO: 103 Answer: B QUESTION NO: 104 A laptop exhibits no visible video. Rerun Windows update to see if a security patch was not updated. The laptop battery is not fully charged.CompTIA 220-702: Practice Exam D.www.actualtests. Uninstall and reinstall the same updated driver lTe After installing an updated driver in Windows XP and rebooting the PC. Internet Options B. Use Last Known Good Configuration B. C. wireless no longer worked. The inverter is malfunctioning. Reseat the hardware D. B. System Configuration Utility C. Answer: A QUESTION NO: 102 A laptop ticket description reads "When the computer was turned on.

D. resulting in the OS receiving improper data signals for the wireless signal. but has difficulty getting a strong signal on any nearby wireless network. sts A customer states that their laser printer printouts are appearing with random characters. Which of the following is the MOST likely cause of the problem? . Which of the following is the MOST probable cause? A. The card installed is not compatible with the laptop and should be removed. D. but the wireless card is disabled in the BIOS menu of the laptop. C.co m 33 . B. Answer: B QUESTION NO: 106 Answer: B QUESTION NO: 107 A laptop has recently had a mini-PCI wireless card installed. A new print driver has been installed to optimize graphic output. D. The card is installed properly. The card is installed properly.com Ac tua lTe A. Run Disk Defragmenter.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 105 A user states their computer has noticeably slow performance. Reinstall the operating system. C. Answer: B "Pass Any Exam. The printer is not in graphics mode. but the internal antenna connectors were not connected. The application is not compatible with the printer. Which of the following can be done to improve performance? A. B. C. Any Time. The user installed the card upside-down.www. The PC is used to transfer data on a regular basis. Reboot the PC and run in Safe Mode. Convert the file system from NTFS to FAT32. A new toner cartridge was installed incorrectly. The printer does not support postscript." . B.actualtests.

0 hub. C. Install a USB 2. Any Time. The video adapter Answer: B QUESTION NO: 109 A. Printing Preferences on General tab B. The display harness B. B.CompTIA 220-702: Practice Exam QUESTION NO: 108 A laptop is received for repair indicating that the screen is very dim.0 firmware update on the motherboard.www. Which of the following parts should be replaced FIRST? A. Printing Defaults on Advanced tab D.0 functionality? tua QUESTION NO: 110 lTe Answer: C sts A. The technician has confirmed that it is a hardware issue.com 34 Ac A user reports that their system is giving a message stating that their USB 2.1 extension cables with USB 2.0 extension cables. Install an IEEE 1394 compliant expansion card. Ohm meter "Pass Any Exam. D." . Replace USB 1.0 devices are running at USB 1.actualtests. Install an external USB 2.co m Which of the following buttons in the printer properties window should be used to implement printer driver changes? .0 when tested on the technician's PC. Configure Port on Ports tab C. The LCD panel D. The LCD inverter C. The devices run at USB 2. Which of the following will MOST likely provide USB 2. Answer: C QUESTION NO: 111 Which of the following is the BEST tool to troubleshoot a DB-9 port? A.1 speed without an external USB hub. Print Processor on Advanced tab .

co m . Surge suppressor B. UPS D. the technician finds that the RAM has started to report errors that were not present before. C. Anti-static wrist strap Answer: D QUESTION NO: 113 Answer: B QUESTION NO: 114 A technician is upgrading memory on a laptop.actualtests. C.www. Use a USB flash drive to increase the installed memory. Any Time. Remove the memory heat sink. Loopback plug Answer: D QUESTION NO: 112 After rushing through a repair of a computer with a failed CPU. Install an additional SODIMM slot using the pads on the motherboard. "Pass Any Exam. B.com 35 Ac A. the laptop has two 256MB SODIMMs installed and the laptop only has two SODIMM slots on the motherboard. Remove the main battery. Replace the two 256MB SODIMMs with two 512MB SODIMMs. Which of the following steps should the technician take FIRST? A. Which of the following should the technician do to upgrade the memory? sts . Change the virtual memory settings to increase the RAM size. B. D. Remove the hard drive. Which of the following tools would have prevented damage to the RAM during the repair? A. Anti-static wrist strap C. tua lTe A laptop running Windows XP needs the RAM upgraded to 1GB." . Oscilloscope D. Screw driver C. D.CompTIA 220-702: Practice Exam B. Currently. Remove the RTC battery.

CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 115 A technician receives a ticket about VPN issues on a Windows XP PC. Which of the following would cause these network issues? A. the technician finds that the keyboard still is not functioning. D. Any Time.11n adapter card on a PC and noticed that the adapter is not performing at the expected speed. Windows XP firewall is corrupt and not working correctly. Check all connections. Check the PS/2 connector.com Ac tua lTe A. Answer: B "Pass Any Exam. Answer: B QUESTION NO: 116 Answer: A QUESTION NO: 117 A laptop has a non-functioning keyboard. Which of the following will correct this problem? . C. C. B.co m 36 . Windows XP firewall is turned on and not configured correctly.actualtests. Update the WEP keys. After the keyboard was replaced with a known good one. D. now it will not allow the user to remote desktop or browse the Internet. sts A technician has installed an 802. B." . Windows XP does not support VPN features. D. Update the NIC firmware. Which of the following steps should the technician take NEXT? A. C.www. Change the IRQ. The ticket explained that the Internet was working until the VPN connection was established. B. Replace the USB controller. Change the DIP switches. Replace the motherboard. The user is not using the correct Ethernet cable.

IP address C. Which of the following steps should the technician take FIRST? A. C. Which of following is the BEST step for the technician to take when troubleshooting the problem? "Pass Any Exam. services." . DNS server name D.www. Check the link light on the back of the network card.CompTIA 220-702: Practice Exam QUESTION NO: 118 A Windows XP SP2 user is unable to connect to any Remote Desktop connections. Verify that the DNS Client service is running in the Services snap-in. MAC address B. B.com Ac tua lTe A. Verify that the proper exception is checked in Windows Firewall.actualtests. The user is able to connect to websites and network shares. Printer description sts . gpedit msc B. MSCONFIG C. Answer: A Answer: B QUESTION NO: 120 Which of the following commands would launch the Windows utility that stops the print spooler? A. Any Time.co Multiple users reported that they are no longer able to print to a network printer. D.msc D. Install the latest updates to the network card drivers. All other users on the network are able to connect to Remote Desktop connections. Which of the following has MOST likely changed to create this problem? m QUESTION NO: 119 37 . fsutil Answer: C QUESTION NO: 121 A technician has a laptop that will not power on.

Check the output voltages with a POST card.actualtests. Data Sources (ODBC) C." .CompTIA 220-702: Practice Exam A. D. Which of the following is the FIRST action the technician should take to optimize space on the drive? A.co m 38 . C.www. B. Check the output voltages of the adapter with a CAT5 cable tester. Remove the battery and boot only with the adapter. System File Checker Answer: C QUESTION NO: 123 Answer: A QUESTION NO: 124 A technician determines that a user's hard drive is nearly full. Any Time. B. Services B. C. Replace the power adapter. Set the archive bit on all of the user's files. Services B. D. Answer: A "Pass Any Exam. Add or Remove Programs D. Answer: C QUESTION NO: 122 An uninstalled program is still attempting to load when Windows starts. Device Manager lTe Which of the following utilities will allow a technician to stop the DHCP client? sts . System Configuration Utility D. Turn on Disk Compression on the drive. Which of the following options can the technician suggest to stop this unwanted program from loading? A. Run the Disk Defragmenter on the drive.com Ac tua A. Delete all of the user's files except the most recent. Add or Remove Programs C.

Battery charge LED C. Remove any recently added hardware. Motherboard power connector B. C. AC power cord sts . B.com Ac QUESTION NO: 127 tua Answer: A lTe A. Laptop's battery D. Runchkdsk.co A laptop user states that they need to move and apply pressure to the DC power adapter connector to make the 'battery charge' LED come on. /bootlogo /noguiboot C. /noguiboot /bootlogo Answer: B QUESTION NO: 128 "Pass Any Exam." . Run an antivirus program. Which of the following is the FIRST action a technician should take? A.ini switches will allow a technician to install a non-default Windows splash screen? A.CompTIA 220-702: Practice Exam QUESTION NO: 125 A user is reporting their mouse is moving when the user is not moving it. Replace the faulty mouse.www. /noguiboot B. /bootlogo D. and the computer is running slower than normal. Which of the following components is the issue? m 39 . Any Time. D. Answer: B QUESTION NO: 126 Which of the following boot.actualtests.

CompTIA 220-702: Practice Exam A customer is having issues printing to a network printer every morning. Some of the other users are experiencing the same issue. Which of the following should the technician do NEXT? A. Power cycle the printer. B. Reboot the users' computers. C. Assign a valid static IP configuration. D. Clear the printer queue on each system. Answer: C

QUESTION NO: 129 A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall? A. 23 B. 443 C. 8080 D. 3389 Answer: D

QUESTION NO: 130

A. 6V B. 9V C. 12V D. 24V Answer: C

QUESTION NO: 131 A technician is installing Windows XP on a computer to manage larger than 4GB files. Which of the following file system formats is required for this computer? A. NTFS B. FAT

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is testing a power supply for correct output voltages at the HDD power connector. Which of the following voltages should the technician expect for a correctly working power supply?

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CompTIA 220-702: Practice Exam C. CDFS D. FAT32 Answer: A

QUESTION NO: 132 In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security? A. A public place where guests are free to access the wireless network. B. A small office where a defined number of specific wireless devices are used. C. A meeting room where various company users will access the wireless network during meetings. D. An office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering. Answer: B

QUESTION NO: 133

Answer: D

QUESTION NO: 134 Which of the following is the BEST solution for repairing a hard drive that results in the 'Missing Operating System' display upon booting? A. Use recovery console and thebootcfg /rebuild command. B. Use recovery console and thefixmbr command. C. Use recovery console and thechkdsk command. D. Use recovery console and thefixboot command. "Pass Any Exam. Any Time." - www.actualtests.com 41

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A. Perform anipconfig /flushdns. B. Plug into a different RJ-11 wall jack. C. Perform anipconfig /all. D. Perform anipconfig /renew.

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A computer was recently moved in an office area. The computer is using DHCP and the CAT5 cable is properly connected into a different network jack. The network jack does not have network functionality. Which of the following is the BEST way to resolve this issue?

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CompTIA 220-702: Practice Exam Answer: B

QUESTION NO: 135 Bluescreen crash displays during boot up and has a message 'STOP: 0xC0000135 {Unable to Locate a Component}'. Which of the following BEST describes the problem? A. Corrupted system registry hive B. Corrupted system files C. Corrupted master boot record (MBR) D. Corrupted NTLDR file Answer: B

QUESTION NO: 136

Which of the following command line utilities can be used to display and change file permissions? A. label B. verify C. attrib D. recover Answer: C

QUESTION NO: 137 The xcopy utility is used to:

A. copy files and directory trees. B. save the current directory thenchange it. C. compare the contents of two floppy disks. D. recover information for an unreadable disk. Answer: A

QUESTION NO: 138 An end user who manages payroll files has unexpectedly left the company; however, all of the payroll files are encrypted. How can these files be accessed?

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D." . Compress B. The files must be decrypted using a saved copy of the user's public key. which of the following Windows utilities would a technician use to diagnose the issue? A. Anti-spyware D. Antivirus B. Any Time. Diskcomp Answer: B Answer: C QUESTION NO: 141 After receiving a message at startup stating that 'One or more services failed to load at startup'. Check Disk D. Event Viewer B. Which of the following would BEST resolve this issue? sts QUESTION NO: 140 . The local administrator can grant permission to the files. Disk Defragmenter C.www. B.CompTIA 220-702: Practice Exam A. Answer: A QUESTION NO: 139 Which of the following utilities optimizes a hard disk by rearranging the files stored on it? A. C. An EFS recovery agent must decrypt the files.co m 43 . Watson Answer: A "Pass Any Exam.actualtests. Dr. Firewall C. Scandisk D. Pop-up blocker lTe A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.com Ac tua A. The operating system must be reinstalled and the files can be accessed by the administrator. System Information C.

Any Time. Core Duo D. uninstall the new application and reboot. Reimage the computer. replace rollers and brushes.www. Answer: D QUESTION NO: 145 The reason for using an anti-static wrist strap and mat is to prevent: "Pass Any Exam. Boot into safe mode.g. Faulty driver. the OS has been corrupted. Celeron B.actualtests. C. Excess toner on drum.com Ac A technician finishes installing a new application on a PC and reboots. D. B. clean drum surface). Athlon C. Deteriorating rollers and worn brushes. D. Which of the following is the MOST likely cause and solution for this issue? A.CompTIA 220-702: Practice Exam QUESTION NO: 142 Which of the following CPUs would fit into an AM2 socket? A. Power the PC off and then back on until Windows loads." . Bad fuser. reinstall or update driver. Which of the following should the technician do to resolve this issue? tua lTe sts . place service call to printer manufacturer. C.co m 44 . Boot into safe mode and usingregedit remove all entries related to the newly installed software. Itanium Answer: B QUESTION NO: 143 A user states that the laser printer is leaving a black line on all pages being printed. Answer: C QUESTION NO: 144 A. Now the system locks up and will not finish loading Windows. perform maintenance (e. B.

D. injuries from improper posture while repairing a computer.actualtests. Extension Magnet Answer: B QUESTION NO: 147 Answer: B QUESTION NO: 148 A program has stopped responding on a user's computer. update. disable. electrocution from computer components. System Restore tua lTe Which of the following tools could be used to view. Task Manager D.www. Power Supply Tester D. Answer: C QUESTION NO: 146 Which of the following tools is BEST used to measure voltage and amperage from a power source? A. C.CompTIA 220-702: Practice Exam A.com Ac A. Task Manager B.co m 45 . Any Time. Device Manager C. REGEDIT B." . Multimeter C. System Monitor D. damage to computer components from ESD. Computer Management "Pass Any Exam. and repair hardware drivers and settings? sts . Loopback Plug B. MSCONFIG C. B. the computer from possibly slipping off the work area. Which of the following would be used to end the unresponsive program? A.

Have the laptop's users dial-up each time they need the Internet. D. Any Time. How can a technician allow the users of the laptops to access the Internet simultaneously? . sts The only Internet service available for a customer is dial-up. ping -a D. USB adapter with 802. D. it creates a wireless hot spot. B.com 46 Ac tua lTe A. Which of the following could the technician recommend to the customer? A.11n capabilities for maximum speeds. B. Which of the following command line tools would verify this? A. EnableWiFi so the user can connect to any open network. They have a home wireless router. Setup Internet connection sharing through the desktop and the wireless router. netsh winsock reset Answer: B QUESTION NO: 152 "Pass Any Exam.co m .actualtests. a desktop and two laptops.www. ipconfig /all B. C." . Connect to the wireless router. Update the firmware on the router to allow for integration with dial-up. C. Cellular service with an adapter for the customer's laptop. Answer: A QUESTION NO: 150 Answer: C QUESTION NO: 151 A customer states that their Internet connection is extremely slow.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 149 A customer needs to be able to access the Internet while traveling. A Bluetooth card to attach to multiple networks. ping -t C. The technician suspects a failing NIC.

exe B. B. winresume. copy /a D. System applet in Control Panel B. io. Date and Time applet in Control Panel Which of the following files have replaced NTLDR in the Windows Vista startup process? A.com Ac tua lTe QUESTION NO: 154 sts Answer: C . bootmgr. C. The processor is old and needs to be replaced.sys C.exe.exe Answer: A QUESTION NO: 155 A customer's laptop is overheating. xcopy C. ntoskrnl.exe. ntdetect.actualtests. Regional and Language Options applet in Control Panel D. bootmgr. Command line and run: time /t C. Which of the following is the MOST likely reason why the customer's laptop is overheating? A. D. The motherboard is old and needs to be replaced. chkdsk /r B. win.www. bootsect. io.co m 47 .CompTIA 220-702: Practice Exam Which of the following will repair file structures and recover missing data? A. The fan is clogged with dust. defrag Answer: A QUESTION NO: 153 A customer states that their clock is now in 24-hour format. "Pass Any Exam.exe. Where should the technician go to correct this? A.exe. The laptop case is not as airtight as it needs to be.exe. winload. Any Time.sys.dos.sys D." . io. bootmgr.exe.

actualtests. Any Time. secondary.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 156 When adding a second hard disk drive on the first IDE controller. B. D. the technician should configure the second hard disk drive as: A. The client's secured files will be inaccessible. C. slave. Which of the following will occur? (Select TWO). The client will have to type in a new password. master." . Answer: B. The technician will have to reset the client's account. The technician should add the two hard disk drives on which of the following? . Answer: A QUESTION NO: 157 Answer: C QUESTION NO: 158 A client uses EFS and forgot their password. primary. The computer has no other drives present. Slave IDE controller C. B. Secondary IDE controller D. E.co m 48 . C.www. The client will be able to login. A. The client's secured files will be accessible. Primary IDE controller lTe sts A technician is adding two hard disk drives to a computer to provide more storage. A technician logs in as the administrator and clears the client's password. Master IDE controller B. D. The computer already hastwo hard disk drives installed and loads the OS from one of them.com Ac tua A.D "Pass Any Exam.

Which of the following has the FASTEST transfer rate? A. USB 1. IEEE 1394 B. The cartridge carriage path is obstructed. The printer displays a 'Paper Jam' error.CompTIA 220-702: Practice Exam QUESTION NO: 159 A technician needs to transfer data to an external hard drive that is 10/100 network capable. Any Time.com 49 Ac A customer states that they cannot print from their laser printer. Answer: A QUESTION NO: 162 A user states that when they click on their name on the Welcome Screen. Which of the following is the MOST likely cause? A. The printer cartridge is low on color ink. Answer: A QUESTION NO: 161 A. the screen displays 'Loading personal settings' and then goes back to the Welcome Screen. B." . Broadband D. A technician sees no signs of a paper jam.co m . USB 2. Incorrect paper type has been loaded. C. The user states that no odd sounds were heard. Fuser has overheated. Upon inspection there is no paper jam. Feed roller gear is broken.0 Answer: A QUESTION NO: 160 A user reports they cannot print from their inkjet printer and the error light is blinking. Which of the following is the MOST likely cause? tua lTe sts . A feed roller gear is broken. Feed rollers are dirty. B. Toner cartridge needs to be replaced. The only indication is a clicking sound when the user tries to print. Which of the following "Pass Any Exam.www. D. C. D.1 C.actualtests.

C. D.255. B. Answer: B QUESTION NO: 163 A technician finished installing new speech recognition software on a PC.CompTIA 220-702: Practice Exam could be the issue? A. Default gateway is on the wrong subnet. NTUSER.5. B.actualtests.co m 50 .255. WINLOGON. D. LogonType is set to 0 in registry.EXE is missing or corrupt." . Display resolution Answer: C QUESTION NO: 164 A.www. Which of the following tools would be used to help determine the cause of problem? "Pass Any Exam. DHCP server is assigned the wrong IP address. Speaker volume C. This problem started when a router was replaced. Answer: A QUESTION NO: 165 A user is having a problem sending email.INI file is missing or corrupted. The technician checks the network settings and finds the below results: IP address: 10. WIN. Any Time.18. Microphone connection D. Subnet mask is wrong.236.0Default gateway: 10.2 Which of the following is the reason why the user is unable to connect? tua lTe sts .DAT file is missing or corrupt from the user's profile. C. While testing to ensure proper installation.237.1DNS server: 10. System resources B. Which of the following should the technician check FIRST? A.8. the software is not displaying any text as the technician speaks into the microphone. DNS server is on the wrong subnet.236.107Subnet mask: 255. but not receiving.com Ac A user reports they are unable to connect to the Internet.

Port scanner B.com Ac A.CompTIA 220-702: Practice Exam A. Which of the following Windows utilities should be used to confirm hard disk issues? sts .co m 51 . NETSTAT Answer: A QUESTION NO: 166 A computer is running very slow. IPCONFIG D. tracert C. Creator Owner B. Everyone C. Any Time. Which of the following tools would the technician use to help optimize the file system? A." . The technician suspects a hard disk problem. diskpart D. dir C. format tua lTe A user states while saving files on the hard disk some of the data is inaccessible. chkdsk B. Administrators "Pass Any Exam. Cable tester C.www. Power Users D. ntbackup D. defrag B.actualtests. format Answer: A QUESTION NO: 167 Answer: A QUESTION NO: 168 Which of the following groups has access to a newly created NTFS folder by default? A.

sts . B. Display Properties D. Which of the following commands will test the network connectivity status of the printer? "Pass Any Exam. Socket to slot adapter D. There is RF interference from a radio source nearby. Which of the following is the MOST likely cause? m .CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 169 In which of the following Control Panel applets is the system font controlled? A. There is a digital to analog to digital conversion issue.co The image on a user's monitor is shaking without any input from the user. D. Printers and Faxes C." . Regional and Language Options B. Slot 2 processor C. Slot 1 processor Answer: A QUESTION NO: 172 Multiple users have reported not being able to print to a network printer. The cables are damaged or not seated. Any Time. Pin grid array processor B. There is an analog to digital to analog conversion problem. Fonts Answer: C QUESTION NO: 170 Answer: D QUESTION NO: 171 A technician is replacing a processor that is attached parallel to the motherboard.com 52 Ac tua lTe A.www. Which of the following processor types is needed? A. C.actualtests.

Pliers Answer: C QUESTION NO: 174 Answer: A QUESTION NO: 175 A client reports that they cannot connect to the Internet.CompTIA 220-702: Practice Exam A. netstat C. "Pass Any Exam.actualtests.15Subnet Mask255.255. ping D. Pocket knife C. The ipconfig command reveals the below information: IP Address192.168. Windows does not recognize the 192. C." .0Default Gateway192. Any Time.com 53 Ac A.2. D. Crimper D.168. Alternate click and select "What'sThis?" B.1. The IP address is not a private address. Use Microsoft knowledge base to search for the term.0 subnet as valid. ipconfig Answer: C QUESTION NO: 173 A technician is running an Ethernet cable for a customer with custom cable lengths. When making the ends of the cable which of the following tools is the MOST appropriate? A.255. B. tua lTe A technician is unfamiliar with terms in a dialog box. Which of the following would quickly provide more information? sts . C. Toner probe B.168. rsync B.www.1 Which of the following is the MOST likely cause of the problem? A.1.co m . Alternate click and select "More information" D. The default gateway is not in the same subnet. The subnet mask is improperly configured. Press F1 and search for the term.

Answer: D QUESTION NO: 177 Which of the following tools can be used to diagnose and repair hard drive problems? A.Which of the following is the reason the user cannot see the run command? A." .E QUESTION NO: 179 "Pass Any Exam. Removable Storage MMC C. C. Laser scanner C. Disk Defragmenter Answer: C QUESTION NO: 178 A user reports that a printer has started producing a repetitive image defect on all printouts. The run command is not displayed by default on the start menu.com Ac tua lTe sts .CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 176 After upgrading to Windows Vista. The Vista run command is not installed by default during an upgrade. Fuser Answer: A. Toner cartridge B. The user must be an administrator to have access to the run command. Any Time. CheckDisk D. a client states that the run command no longer appears on the Start menu. A. Pickup rollers E. System Configuration Utility B. Vista has replaced the run command with the Power Shell. B. Which of the following are the MOST likely causes of the problem? (Select TWO).www. Formatter PCB D. D.actualtests.co m 54 .

Check if the drive is NTFS.D.msc D. Check if the drive is active.CompTIA 220-702: Practice Exam Which of the following conditions will cause Windows Autochk to be set? (Select THREE). Answer: D A.E QUESTION NO: 180 A user connects a USB drive to a Windows XP computer but cannot see the drive in My Computer. gpupdate /force C. The hard drive has received a SMART error.actualtests. Check if the drive is a dynamic disk. D.co m 55 . secedit /refreshpolicy B.www. B. A volume is flagged as dirty. Which of the following commands should the technician use? tua QUESTION NO: 181 lTe sts . Check if the drive is over 1GB. Answer: A. Any Time.msc Answer: A QUESTION NO: 182 Which of the following commands shows Hotfixes installed on a Windows XP computer? A. The system halted during the last boot from a faulty driver. A. Windows detects a virus tampering with boot files. D. C. E. Which of the following is the BEST choice to check? A.com Ac A technician wants group policy changes on a Windows 2000 computer to immediately update. B. C. gpedit." . rsop. tasklist "Pass Any Exam. Chkdsk is run on the boot volume. F. Chkdsk cannot gain exclusive use of the volume selected.

co m 56 . Restore the computer to a previous point.com Ac tua A. Updated antivirus program reports show no inherent issues. Which of the following is the MOST likely cause? sts QUESTION NO: 184 . Which of the following is a recommended action to take? A. Boot to Safe Mode and enable Boot Logging. Disable System Restore.actualtests." . install antivirus program Answer: B Answer: B QUESTION NO: 185 A computer is thought to be infected with a virus. Trojan Horse lTe A user reports their computer has slowed down dramatically. Which of the following BEST describes the symptom and corresponding fix? A. several other windows within the browser appear. Spam. B. C. install antivirus program B. Worm B. msinfo32 Answer: B QUESTION NO: 183 A user reports that when accessing a website. Virus D. install spam filter D. chkdsk D. Spyware C. Trojan horses. Answer: B "Pass Any Exam. D. systeminfo C.CompTIA 220-702: Practice Exam B. Boot to the Last Known Good Configuration.www. Worms. turn on the pop-up blocker C. Any Time. Pop-ups.

CompTIA 220-702: Practice Exam QUESTION NO: 186 A user is running an application when an error occurs.co Which of the following built-in groups was present in Windows XP. Backup Operators C. D. BATCH error B. The technician right clicks the disk in Disk Management and does not see the option to convert to dynamic disk. STOP error D. Any Time. Power Users sts . Answer: D QUESTION NO: 189 "Pass Any Exam.www. Which of the following describes the type of error the user experienced? A. The disk has already been converted to a dynamic disk.com Ac tua lTe A. The disk must first be converted to a simple volume disk. B. Illegal operation Answer: D QUESTION NO: 187 Answer: D QUESTION NO: 188 A technician is having problems converting a basic disk to a dynamic disk on a laptop. The user is able to restart the application immediately.actualtests. but eliminated in Windows Vista? m 57 . C. Illegal contact C. Guests B." . There is less than 10MB of space available for the dynamic disk database. Computers with a single drive do not support dynamic disks. Replicator D. Which of the following is the MOST likely cause for this problem? A.

Enable email auto-preview functions. D. B. "Pass Any Exam.CompTIA 220-702: Practice Exam Which of the following commands would be used to prepare a new storage device for use? A.co m 58 . B. Answer: D Which of the following would BEST prevent the spread of worms to other computers? A. Any Time. C. D.actualtests. C. Only connect to the Internet when necessary. diskcomp B. The mouse is not functioning properly. Enable antivirus email functions. The antivirus software is not functioning properly. Check printer queues." .www. Answer: C QUESTION NO: 192 A printer is printing unexpected characters. Spyware has infected the workstation. Reload the print spooler service. start C.com Ac tua lTe QUESTION NO: 191 sts . format D. C. Which of the following is the MOST likely cause of the pop-ups? A. Reload the driver. B. Which of the following should the technician do to troubleshoot this problem? A. Add all contacts to an address book. D. Check for error messages. The hard drive is fragmented. ftype Answer: C QUESTION NO: 190 A user notices that a lot of Internet browser windows displaying advertisements are popping up when logging on to the network.

" . C. Which of the following would BEST get the customer connectivity? . Which of the following would be the BEST course of action to correct the issue? A. Which of the following is the MOST likely reason this could happen? A. D.actualtests. Any Time.www. Answer: C QUESTION NO: 194 Answer: C QUESTION NO: 195 The customer states the clock is frequently wrong and loses time on the workstation. Assign a static address to the wireless card. Virus in the system B. Stop background processes in the machine causing the processor to work harder. B. Bad CMOS Battery Answer: D "Pass Any Exam.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 193 A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up.co m 59 . D. Assign a dynamic address to the wireless card. they get a message of 'limited or no connectivity'. even after it is updated by using time synchronization. They also mention the fan is constantly running. C. Spyware is affecting the system D. Clean out the heat sink and fans of dust to ensure proper air circulation. B. lTe sts A customer states they have a home network and when they connect to a wireless access point. Reboot the access point to allow connectivity. Incorrect time zone configured C. Install larger fans and a larger heat sink due to the processor being overheated.com Ac tua A. Install a faster speed processor so the machine does not generate as much heat. Enable the access point to distribute static addresses.

Which of the following utilities allows the startup file to be modified? A. The technician tries to connect to an access point. MSCONFIG utility C. Which of the following is the BEST explanation to why none of the access points are listed? A. but sees no available access points in the Wireless Configuration Manager. Which of the following should be scheduled to accomplish this? "Pass Any Exam. C. 802. Event Viewer sts . Answer: B Answer: D QUESTION NO: 198 A customer states that their machine takes a long time to start up. 802. Defrag B.11n access points are not available.www.CompTIA 220-702: Practice Exam QUESTION NO: 196 A technician installs a new 802. Control Panel C. B. The access points cannot accept any more connections. Msconfig Answer: D QUESTION NO: 199 A technician wants to schedule a task to be sure a machine is optimized on a regular basis.co During the startup of a Windows XP Professional workstation.com 60 Ac tua lTe A.actualtests. The access points are out of range. Any Time. Registry utility B. D. Which of the following administrative areas will show what service failed? m QUESTION NO: 197 . System Clean-up D.11n network adaptor for a desktop computer. a message appears stating a service failed to start. Control Panel D." .11n is not supported on the network.

D.actualtests.co m . C. NTBACKUP is not running under the correct credentials. Answer: A QUESTION NO: 202 A user reports that when they print a document. Indexing Services D." . To backup temp files. B.CompTIA 220-702: Practice Exam A. Disk Cleanup Answer: A QUESTION NO: 200 A company uses an application that creates temp files that need to be backed up on a daily basis. Contact the OEM and ask them to clear the password. it is discovered the temp files are not being backed up. C. C. How can the technician accomplish this task? A. "Pass Any Exam. Replace the pickup rollers. System Restore C. the toner on the page sometimes rubs off and does not stick to the page.com 61 Ac tua lTe sts . Which of the following actions should be taken to fix the issue? A. however. Any Time. Use a third party utility to reset the password. Answer: B QUESTION NO: 201 A technician needs to modify the BIOS settings of a PC. In checking the backup catalog. B. Defragmenter B.www. Disconnect the power supply to the motherboard. Set the motherboard configuration jumper to clear the password. Replace the registration rollers. The NTBACKUP utility cannot backup temp files. D. B. D. NTBACKUP does not backup temp files by default. Replace the fuser. Replace the paper tray. the /T switch must be used. the BIOS setup password is unknown to all current employees. Which of the following is the MOST likely reason? A. A test restore fails to restore the temp files.

CAT5e C. In the Internet Options applet.actualtests. click theAdvanced tab.com Ac Answer: C tua A. 1 meter (3 feet) B.www. Which of the following is the maximum distance for CAT5 UTP cabling? . and then click 'Reset Web Settings'. The technician notices that it is a secured website.co m Answer: B 62 . CAT3 B. B. and then check 'Move system caret with focus/ selection changes'. 100 meters (328 feet) D. D." . Any Time. 1000 meters (3281 feet) lTe sts A customer asks a technician to setup a SOHO network at their home. Which of the following steps should the technician take in the troubleshooting process? A. 10 meters (32 feet) C. to support a 10/100/1000BaseT SOHO LAN? A. click the Content tab. CAT1 D. In the Internet Options applet. CAT5 Answer: B "Pass Any Exam. click the Programs tab. and then click 'Clear SSL State'. They would like to run cabling from the area where their Internet connection terminates to another room. Shut down the computer and wait for five minutes. In the Internet Options applet.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 203 A customer is having trouble accessing a particular website. QUESTION NO: 204 QUESTION NO: 205 Which of the following cable types is required at minimum. C.

Delete unnecessary visual options "Pass Any Exam. B. Defrag C.co m Which of the following is a Windows XP Professional default Group account? .com 63 Ac tua lTe sts A. C.actualtests.0." . The computer has a virus and should be quarantined immediately.255. Disk Cleanup Wizard D. The network card is faulty and should be replaced. Any Time. B. D. Answer: C QUESTION NO: 207 Answer: B QUESTION NO: 208 Which of the following below would BEST optimize Windows XP startup? A.www.0. Remove device drivers for unused peripherals. Remove any unnecessary applications that start with Windows. Diskpart B. Which of the following is the MOST likely cause of the network problems? A. Replicator Users C. The network card is configured at half-duplex. Domain Users D.157 and a subnet mask of 255. C.0. D.254. Answer: A QUESTION NO: 209 Which of the following BEST optimizes hard disk drive performance? A. Disable the computer's memory check in BIOS. ConfigureScanDisk to run at startup. The computer is not communicating correctly with the DHCP server.CompTIA 220-702: Practice Exam QUESTION NO: 206 A computer has an IP address of 169. DomainAdmins B. Network Backup Operators .

www. /FIXMEM B. The local anti-virus software caused a partial installation of the updated files. 'IRQL_NOT_LESS_OR_EQUAL'. Windows Update raised the security level of the PC causing a conflict with an application.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 210 A customer's system boots with a black screen giving the error message 'Error Loading Operating System Which of the following is the MOST likely cause of this problem? A. /3GB D. The user does not know which updates installed. /LASTKNOWNGOOD Answer: B QUESTION NO: 213 "Pass Any Exam. MBR corruption C. Windows Update installed an incompatible device driver.actualtests. lTe sts A user reports the computer displays a blue screen after running Windows Update. /MAXMEM= C.com 64 Ac tua A. C. System file versions are now mismatched." . Fragmented file system D. D. Spam B. Any Time. The stop message begins with. B.co m . The user selected one or more updates incompatible with the operating system. Which of the following is MOST likely cause of the problem? . Spyware Answer: B QUESTION NO: 211 Answer: A QUESTION NO: 212 Which of the following boot options is used to troubleshoot physical memory issues? A.

Which of the following is the BEST method to improve search time for all text files? A. Any Time. System Restore can only be installed from the original setup disk.com Ac tua A technician converted all hard disk drives from FAT to the NTFS file structure. Which of the following is causing the issue? lTe sts . Indexing D. B. Answer: A QUESTION NO: 216 A user would like to have a roaming profile configured. The users are now getting the error 'System Restore not found'.actualtests. The user must configure the settings. Regedit B. chkdsk c: /f B. When converting file structures. System Restore must be reinstalled.co m 65 . Which of the following is necessary when setting up a roaming profile? (Select TWO). C. D.www. Recover C. The technician wants to locate bad sectors and recover readable information. chkdsk c: /c D. A. Which of the following commands would the technician use? A. chkdsk c: /i C. After file structure conversion System Restore must be activated. When changing file structures System Restore is one of three Windows features that need to be reinstalled from the original setup disk. chkdsk c: /r Answer: D QUESTION NO: 214 A technician is working on a Windows Vista workstation. Convert Answer: C QUESTION NO: 215 A.CompTIA 220-702: Practice Exam A workstation is not booting correctly." . "Pass Any Exam.

D QUESTION NO: 217 A user reports that their computer has been running very slow and displaying pop-up windows since they installed a new antivirus program. Which of the following components may also be at fault? tua lTe sts . D. Power Supply D. The user must have an IP address on their client. E. Answer: C. Roaming profile must to be stored on every client. B. The technician learns that the antivirus program was purchased from a popup window which appeared while the user was surfing the Internet and informed the user their computer was infected with several hundred virus variants. Windows built-in antivirus program will optimize the speed in the system.co m 66 . The antivirus was from a third-party vendor. D. The installed antivirus was actually malware and has infected the user's computer. C.com Ac A technician is troubleshooting a parity check error message and they believe that this is attributed to faulty RAM. The user must be on a domain. The computer does not meet the minimum system requirements in order to run the antivirus application without problems. C.actualtests. The new antivirus product successfully detected the viruses on the computer but was unable to remove them.CompTIA 220-702: Practice Exam B. Any Time. Which of the following is the MOST likely cause of the problems? A. South Bridge B. Roaming profile has to be stored on a network server. USB Controller C. Answer: A QUESTION NO: 218 A." . Hard Drive Answer: C QUESTION NO: 219 Which of the following steps enables offline files in Windows 2000 and Windows XP? "Pass Any Exam.www.

Access the system BIOS. Windows Explorer>Tools>Synchronize>Setup Answer: C QUESTION NO: 220 Which of the following is a benefit of the Volume Shadow Copy Service? A. D. Start>Programs>Startup>delete UAC Answer: C. A. Control Panel>Administrative Tools>Component Services C. the system still boots to the hard drive. "Pass Any Exam. With the bootable floppy disk inserted.msc>Select UAC>Set startup type to disabled B. Enable 'Legacy Boot'. MSCONFIG>WIN. Control Panel>User Accounts>Turn User Account Control off D. hit escape to force a boot up to floppy disk. Any Time. Raise the floppy disk in the boot order.co m 67 . C." . D. Control Panel>Administrative Tools>Computer Management B.INI>Rem UAC C.com Ac tua lTe sts QUESTION NO: 221 . It adds a layer of security to the file system. At POST. C.www.actualtests. B. select removable storage as the boot source.CompTIA 220-702: Practice Exam A. Windows Explorer>Tools>Folder Options>Offline Files D. Access the system BIOS. Answer: C Which of the following methods can be used to disable UAC? (Select TWO).D QUESTION NO: 222 A technician needs to boot to a floppy disk to update the firmware of a hard drive. It prevents the user from accidentally deleting data files. How can the technician make the PC boot to the floppy disk? A. Hit F6 during boot up. Services. B. It creates snapshots of open files for backup. It increases performance of the file system. MCSONFIG>Tools>Disable UAC E.

After completing the install. LCD is not plugged in. B. the laptop shuts down after a few seconds of being on. Keyboard is not plugged in. RAM is faulty. Any Time.www. Modify Answer: B QUESTION NO: 224 Answer: D.actualtests.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 223 Which of the following is a share permission? A.com Ac tua lTe A. m 68 . Answer: B QUESTION NO: 226 "Pass Any Exam. Enable MAC filtering. Enable dynamic addressing. Write & Execute B." . Expand the signal strength. B. Which of the following is the causing the laptop to shutdown? A. D. Change C. Disable SSID broadcast. Read & Write D.co Which of this following is best practice when securing a WiFi Network? (Select TWO). D. Use WEP encryption. CPU is not locked into the socket.E QUESTION NO: 225 A technician is replacing a motherboard in a laptop. C. E. C. sts .

and when the customer switches network jacks they get connectivity.www.co m 69 . No one else in the building is experiencing any issues. Which of the following tools would BEST be used to test the jack? A.actualtests. C. Cable tester Answer: B QUESTION NO: 229 A customer is reporting that the local printer is on but is not printing. Which of the following tools would be used to test the resistance? A.com Ac tua lTe sts . Replace the transfer roller. Replace the pick-up roller. Multimeter C. "Pass Any Exam. Which of the following is the problem? A. Tone generator Answer: D QUESTION NO: 228 A technician is working on a motherboard and the computer is shutting down because of voltage problems. Any Time. Ping D. B. D. Replace the fuser. Which of the following is the solution to the problem? A. The application experience service is not started. Loopback plug B.CompTIA 220-702: Practice Exam A technician notices that the printer is jamming right before the fuser. Replace the feed roller." . Answer: C QUESTION NO: 227 A customer reports that they have lost network connectivity after a brown out in the building. Tone generator D. Multimeter B. There was an error on the workstation when Windows Vista was loading. Tracert C.

Any Time. D. D. Which of the following is MOST likely cause of this issue? A. A virus has infected the system B.www. the application software and then hardware drivers.INI file C. Corrupt MBR D. Answer: A QUESTION NO: 232 A system powers on. EIDE connector lTe A technician needs to install a new internal flash memory card reader into an available floppy drive bay.co Answer: D m 70 . USB header B. The Background Intelligent Transfer service is started. Install the OS. SATA header D. FDD connector C.CompTIA 220-702: Practice Exam B. which of the following connectors needs to be available? sts QUESTION NO: 231 . C. The print spooler service is not started. displays the BIOS version information and then hangs with the error message 'Error loading operating system'." . the chipset driver and then the hardware drivers. C.actualtests. Which of the following describes the BEST steps for a proper installation? A. Install the hardware drivers. The Windows Defender service is started. Install the OS. the OS and then the hardware drivers. Boot sector corruption "Pass Any Exam. begins POST. B. Install the chipset driver. Answer: B QUESTION NO: 230 A technician installed a new motherboard in a workstation. Prior to installation. the chipset driver and then the OS.com Ac tua A. Corrupted BOOT.

Memory sticks have corroded contacts. CD-ROM is not enabled in the BIOS. Cables are damaged or not seated.www.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 233 A user's new hard drive stops without any warning. Integrated controller is overheating.co m 71 . Which of the following is the MOST likely cause for this failure? A. Which of the following explains intermittent problems with a user's hard drive? A. D. Any Time. B. B. C. Using incorrect discs.actualtests. B. Answer: B QUESTION NO: 236 Which of the following PING command switches will not stop until the technician tells it to? "Pass Any Exam. Memory socket is faulty. Audio cables are not connected." . D. C. Answer: C QUESTION NO: 234 Which of the following BEST explains a system experiencing intermittent memory errors? A.com Ac tua lTe sts . BIOS memory settings aremisconfigured. Cable has the wrong conductors. Southbridge is faulty. Answer: B QUESTION NO: 235 A user reports their ATA specification CD-ROM is not working. C. D. Cables are reversed. The hard drive needs to be defragmented.

DHCP D.co m . Windows Vista B. The profile path that the documents were located was 'C: \Users\Username'. chkdsk Answer: B QUESTION NO: 239 A technician is searching for a user's documents.www. -r D. SSID broadcast Answer: D QUESTION NO: 238 Which of the following commands allows a technician to scan protected files and check the files version? A. Any Time. Windows 2000 "Pass Any Exam. nslookup B. dir D. Which of the following operating systems is installed on this workstation? A. MAC filtering B." . -l B. -t C. Windows Media Center C.com 72 Ac tua lTe sts . sfc C. -a Answer: B QUESTION NO: 237 A technician is sent to configure a wireless small office home office (SOHO) network in an urban areA.actualtests. Which of the following utilities can the technician disable to help prevent unauthorized users on the network? A. Firewall C.CompTIA 220-702: Practice Exam A.

co m 73 ." . D. Partition Manager B.11n.11b. The WLAN card is 802. The WLAN card is showing connected at 11Mbps. can be configured to perform automatic disk defragmentation? A. Windows XP Answer: A QUESTION NO: 240 A technician is troubleshooting a WLAN card in a laptop. C. Task Manager D. The WLAN card is 802. Disk Manager D.11g.CompTIA 220-702: Practice Exam D. Which of the following would be the BEST reason why the WLAN card is performing at that speed? A.actualtests. The wireless infrastructure is 802. in Windows.com Ac tua lTe sts . Format C: C.www. The WLAN card is 802. Task Scheduler B. The WLAN card is 802. Disk Manager Answer: A "Pass Any Exam.11a. FDISK Answer: C QUESTION NO: 242 Which of the following utilities. Answer: B QUESTION NO: 241 Which of the following is the BEST utility to use when mounting a hard disk as a folder in a Windows XP Professional machine? A. B. Any Time.11g. Disk Defragmenter Tool C.

Which of the following is the QUICKEST way for the technician to move the photos? A. Copy the photos to a USB drive and copy to the new computer.actualtests. A Windows 2000 PC can only use one active hard drive at a time. C. D.sys. Ntldr.co m . IO.com 74 Ac A user reports that they cannot install a new hard drive they purchased online.www. The PC only has IDE ports available for expansion. Save the old hard drive to the new computer and copy the files.ini and ntboot. not the needed SATA ports. Copy the user's profile to a jump drive and copy to the new computer.com B." .CompTIA 220-702: Practice Exam QUESTION NO: 243 Which of the following files are required to start Windows XP boot process? A. boot. C.sys D. Solid state drives use an RPM which is too high for legacy workstations. and "Pass Any Exam. but does not want to lose all the digital photos on the old computer. the technician finds out that the new hard drive is a solid state disk and the user's PC is more than eight years old. The PC only has FDD ports available for expansion.sys. Any Time.ini Answer: A QUESTION NO: 244 The customer wants to upgrade to a newer model computer. boot. currently running Windows 2000. Msdos. not the needed IDE ports.sys and boot. D. Which of the following is the MOST likely reason the user cannot complete the upgrade? tua QUESTION NO: 245 lTe Answer: A sts . After further questioning.sys. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention. Config. A. B. B. msconfig. Answer: D QUESTION NO: 246 A customer is experiencing screen issues on their aging laptop.sys C. Move the photos to a CD-R and copy to the new computer.ini and ntdetect.sys and boot. IO.

The user claims the laptop cannot connect to the new wireless router. C. it can be turned off under User Accounts in the Control Panel. LCD panel D. they need to have a newer FireWire card installed. it can be turned off under Security in the Control Panel.11a wireless cards can work in 802.actualtests. D.com Ac A technician receives a call from a laptop user that recently purchased a new wireless router." . Security Center. D.11a wireless card installed. The technician finds out that the router is an 802. Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off? A. B. C. Which of the following is the MOST likely cause of the symptoms? A. The customer's wireless card is not compatible with the new router. Answer: C QUESTION NO: 248 A. LCD video card Answer: A QUESTION NO: 247 Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes.co m 75 . a faint image on the laptop screen when this occurs. LCD video cable C.www. Windows Firewall.11g mode by changing software setting in the card's properties area. There is however. User Account Control. it can be turned off in the Services MMC snap-in.11g card installed. Answer: C "Pass Any Exam. The wireless card is compatible with the new router but needs to have newer drivers installed. B.CompTIA 220-702: Practice Exam sometimes it completely loses screen brightness. it can be turned off under System Properties. The customer's wireless card is not compatible with the new router. they need to have a newer 802. All 802. User Account Control. LCD power inverter B. Any Time.11g model and the customer's laptop has an 802. Which of the following should the technician recommend? tua lTe sts .

The new graphics card is incompatible with the existing processor. The network uses SSID broadcast. Which of the following service property tabs would be viewed to verify service requirements? m QUESTION NO: 250 . The computer's power turns off before it finishes booting.com 76 Ac tua lTe A. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the "Pass Any Exam. The network uses WPA. Any Time. General B. B. The network uses MAC filtering. The network uses WEP. Log On sts . B.co On a Windows XP Professional computer. C. several 'service fails to start' messages appear. Answer: B QUESTION NO: 252 A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. Dependencies C. C. The monitor cannot display the increased resolution that is a feature of the new graphics card. The computer does not have enough RAM to support the new graphics card. All wireless computers connect to the new network except one computer that cannot connect the wireless network. The power supply does not provide enough wattage to power the new graphics card. D. Recover D.actualtests.www.CompTIA 220-702: Practice Exam QUESTION NO: 249 A technician installed a new wireless access point on an existing small office home office (SOHO) network with a selective security option enabled." . Answer: A Answer: B QUESTION NO: 251 A technician has just installed an upgraded graphics card. D. Which of the following is the cause? A. Which of the following is the cause of the problem? A.

Any Time. Which of the following would the technician need to complete this task? A. The fan works and the heatsink is in good condition. The old drive uses NTFS and is incompatible with the new drive. The USB plug is not seated properly. B. The laptop's AC adapter "Pass Any Exam. That the proper amount of thermal paste has been applied Answer: D QUESTION NO: 255 A technician is going to flash the BIOS on a laptop. C. Answer: A QUESTION NO: 253 A technician has a PC that does not recognize the USB keyboard immediately after POST. Which of the following could be the cause? (Select TWO). D. E. That the BIOSrecognizes the processor D. The file is formatted with NTFS and is incompatible with the new drive. That the motherboard is compatible with the processor B. The USB keyboard is not connected to a PS/2 port. Which of the following is the cause of the problem? A. That the case fans are all blowing out instead of in C.www.com Ac tua A technician is troubleshooting a PC that continuously reboots. The username and password B. The PC is not using the newest operating system available.actualtests. The BIOS is not configured for USB support. Answer: B. B. D.co m 77 .CompTIA 220-702: Practice Exam transfer. FAT32 cannot handle single files larger than 2GB." . FAT32 cannot handle single files larger than 4GB. A.E QUESTION NO: 254 A. C. Which of the following should the technician check NEXT? lTe sts . The BIOS does not show the USB keyboard in the device list.

D. There is a loose object in the case. Installing the hard drive B. An attacker hacked into the system. Motherboard C. Pressing F8 during setup to enter safe mode D. Pressing F6 during the install to load third party drivers C.CompTIA 220-702: Practice Exam C. External pointing device lTe A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick.www.co m 78 ." . The installation halts with a 'no bootable media found'. The computer case was opened. The hard drive jumper is incorrect Answer: B "Pass Any Exam. B. The CD of the operating system D. Keyboard D. An optical drive drawer is open. C. Which of the following missing steps resulted in this error message? A. The laptop's hard-drive Answer: B QUESTION NO: 256 A technician notices that the BIOS event log shows a 'chassis intrusion'. Which of the following is the MOST likely reason for the event? A. Which of the following components will MOST likely need to be replaced to resolve the issue? sts . Any Time.actualtests. Touchpad B. Answer: C QUESTION NO: 257 Answer: C QUESTION NO: 258 A technician is installing Windows XP on a new SATA hard drive.com Ac tua A.

the unit will repeat three short beeps and will not POST. The operating system is not installed. It forces cooler air across the motherboard. The CPU is overheating. B. Answer: D QUESTION NO: 262 Which of the following is the FIRST step a technician should take when installing a wireless network card? "Pass Any Exam. Use the Recovery Console and commandnslookup. It forces hot air out of the PC. D. Which of the following is MOST likely the problem? A.com Ac tua lTe sts A. The hard drive is not attached properly. Use the Recovery Console and commandfixboot. The fan is easier to remove and clean.www. C. B. . Use System Restore to roll back to an earlier date. D.co Which of the following are possible solutions to the error message 'NTLDR not found'? m 79 . It forces cooler air into the power supply quickly. D. Use the Recovery Console and command format. Any Time." . C. B.actualtests. C. The memory is failing. Answer: A QUESTION NO: 260 Answer: B QUESTION NO: 261 Which of the following is a reason why case fans should be installed in the front of a case? A.CompTIA 220-702: Practice Exam QUESTION NO: 259 While powering up a desktop PC.

listen and watch for the POST. Disconnect all peripherals except the hard drive. B. After arriving onsite. power on the PC. B. power on the PC. Read the manufacturer's instructions. Disconnect all peripherals then power on the PC. listen and watch for the POST. B. The technician can access the customer's "Pass Any Exam.www. My Computer>Properties>Remote Tab>Remote Assistance>Add User>Choose the user that needs the connection. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. Any Time. Disconnect all peripherals except the CD-ROM. D. My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer> Select Remote Users. the technician can see the SSID. C. D. Answer: D QUESTION NO: 265 A customer has a wireless router with WEP enabled. Install the software then install the wireless network card.actualtests. Install the wireless network card then the software. Answer: C QUESTION NO: 263 A technician powers on a user's PC and gets no video or POST.com 80 Ac tua Which of the following are the steps for setting up a PC to enable Remote Desktop connection in Windows XP Professional? lTe sts Answer: D . My Computer>Manage>Expand users and groups>Remote Desktop>Add User>Choose the user that needs the connection. Download the latest drivers from the manufacturer's website. Which of the following is the BEST action to take to determine if this is a bad motherboard and/or CPU? A. QUESTION NO: 264 A. listen and watch for the POST.co m . My Computer>Manage>Users and Groups>Groups>Remote Assistance Group>Add Users> Choose the user that needs the connection.CompTIA 220-702: Practice Exam A. power on the PC. C. C." . D. listen and watch for the POST. Remove all memory modules.

Answer: C QUESTION NO: 266 A technician wants to disable User Account Control (UAC) in Windows Vista." . The incorrect subnet mask is being used.www.CompTIA 220-702: Practice Exam network and the Internet utilizing an Ethernet connection. The gateway has been changed.co m . Answer: A QUESTION NO: 268 Which of the following is the maximum file size for FAT32? "Pass Any Exam. The DHCP has been disabled. Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue> Clear the check box and click OK. C. Answer: B QUESTION NO: 267 A USB cable has a mini-USB connector on one end and two standard size connectors on the other. The second USB connector is used for redundancy. The second USB connector allows for the daisy-chaining of devices. Which of the following is the MOST likely cause of the problem? A. Which of the following is the purpose of the second connector? A. Go to Control Panel> click User Accounts> Click Turn User Account off> Click Continue. D. Go to Control Panel> click User Accounts> Click Disable User Account off> Click Continue. Any Time. C. C. D. The incorrect WEP is being used. Go to Control Panel> click User Account Control> Click Disable User Account Control> Click Continue> Clear the check box and click OK. D. B.actualtests. How can this feature be disabled? A.com 81 Ac tua lTe sts . B. B. The second USB allows for power sharing between two devices making the devices last longer. The second USB connector increases the power and enables functionality of the device.

Drive light is always on even when no programs are running. the default Guest group should be: A. Computer overheats and shuts off. B. Two gigabytes B. D. Six gigabytes D. used as a template for all user accounts. Cannot perform any anti-virus updates. After a period of inactivity the screen shuts off automatically.co m 82 . Four gigabytes C.E QUESTION NO: 270 A user is running defrag on a computer and the power goes out. Perform a disk cleanup B. "Pass Any Exam.com Ac tua lTe sts . Answer: D. A. Run defrag Answer: C QUESTION NO: 271 To enhance security on a Windows workstation. Turn the computer on and runchkdsk /r D. Any Time. D. E. Which of the following are symptoms of a malware infection? (Select TWO).actualtests. B. deleted." . disabled. Five hundred megabytes Answer: B QUESTION NO: 269 A technician suspects one of the workstations in the office is infected with malware. which of the following is the BEST action to perform? A. Computer will not power on.www. Check Event Viewer for errors C. When power is restored. C. used by all guests to the network. C.CompTIA 220-702: Practice Exam A.

" . Replace the computer. 20 B. Any Time. 25 C. HTTP Answer: C QUESTION NO: 275 "Pass Any Exam.co m 83 . HTTPS D. B.actualtests. D.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 272 A user has discovered that even though they are using the latest version of the anti-virus software. 80 D. Which of the following ports will the technician open? . Answer: C QUESTION NO: 273 Answer: A QUESTION NO: 274 Which of the following protocols uses port 443 by default? A.www. the computer is still being infected by a virus. Which of the following is the BEST solution for this problem? A. SNMP C. C. Update the virus signatures. Runchkdsk /f.com Ac tua lTe A. LDAP B. Run scandisk. 443 sts A technician is configuring a small office home office (SOHO) router to allow FTP access.

co m 84 . Separation pad Answer: B QUESTION NO: 277 Which of the following will cause a ghost image on a printout? A. WPA D. 802.11a "Pass Any Exam. IPSec C.actualtests. Worn pickup rollers D." . WEP Answer: A QUESTION NO: 276 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. 802. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the print job is sent. Any Time. Paper pickup roller is worn B.com Ac tua lTe sts . Paper tray D. Problem with the developing drum B.CompTIA 220-702: Practice Exam Which of the following is the MOST secure wireless encryption? A. WPA2 B.www. Faulty sensor C. 802.2 C. Problem with the formatter board C. Which of the following could be the cause? A.11g B. Scanner unit is defective Answer: A QUESTION NO: 278 Which of the following wireless standards uses the 5GHz frequency? A.

802. rd Answer: B QUESTION NO: 282 "Pass Any Exam.168.0.255 B.254 1. 169. 255.255. 127. CD-ROM disk QUESTION NO: 280 Which of the following is a local host IP address? A.1. cd B.CompTIA 220-702: Practice Exam D. 192.www.1 C.1 Answer: B QUESTION NO: 281 Which of the following commands will make a new directory? A. CMOS battery D. the system still tries to boot from the optical drive.co m Answer: C 85 .com Ac tua lTe sts ." . Optical drive B. Power supply C. Which of the following is the MOST likely cause? A. dir D.0. md C.actualtests.3 Answer: C QUESTION NO: 279 A user reports that after configuring the BIOS to boot to the hard drive first.1 D. Any Time.255.

B. B. The technician removed and reseated the CPU with no positive results.co m A technician notices that the computer locks up at times and maintains a high commit charge. Guest users are allowed changed permissions. Which of the following is the BEST solution to resolve this problem? 86 .CompTIA 220-702: Practice Exam A technician installed a faster CPU and now the system will not start after the install. Check the CMOS to make sure the boot order is correct. Answer: A QUESTION NO: 283 A. The CMOS chip needs to be replaced. The BIOS needs to be updated. Reboot the computer. D. D.com Ac When receiving a 'Missing NTLDR' error. "Pass Any Exam. Increase virtual memory size. Reload the operating system. Install a larger hard drive. The technician then installed a known good CPU with the same negative results. Any Time. Answer: B QUESTION NO: 285 When setting security permissions on a folder. which of the following is the FIRST action that should be taken? tua QUESTION NO: 284 lTe Answer: B sts A. C. Install a faster CPU. C.www." . Install moreRAM.actualtests. B. The RAM needs to be upgraded. A loose connection on the hard drive. Check for a floppy disk in the FDD. Which of the following is MOST likely the cause? A. . which of the following properties apply? A. D. C.

D. 2. the FIRST thing to do is: A.com Ac tua lTe sts QUESTION NO: 287 . Answer: B QUESTION NO: 286 Each time a user tries to print a document.CompTIA 220-702: Practice Exam B. 5 volts C. B.co m 87 . the user receives a 'out of memory' error message.www. Any Time. C. 6 volts D. Add a higher capacity toner cartridge to the printer. Answer: D QUESTION NO: 288 How many volts does a power supply's 4-pin Molex connector carry to internal devices? A.actualtests. All sub-folders inherit the most restrictive permissions within the folder.5 volts B. C. remove the top bezel covering the screws holding the keyboard in place." . Add additional RAM to the printer. Decrease the graphics resolution for the printer. All sub-folders within that folder are given a password. 15 volts Answer: B "Pass Any Exam. remove the battery. D. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. C. D. Change the printer paper to lighter grade. remove the AC power. By default. Answer: A When replacing a laptop keyboard. read permissionsare denied on all files within the folder. B. Which of the following would BEST solve the issue? A.

64-bit WPA B. No device driver found "Pass Any Exam. bootdisk.com 88 Ac tua lTe sts A." . erd.co m Which of the following encryption methods requires a 10-digit network key? .exe C. The copper can break loose from the heat sink and damage the computer's components. Device conflict C. D.www. Answer: C QUESTION NO: 290 Answer: B QUESTION NO: 291 Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system? A.CompTIA 220-702: Practice Exam QUESTION NO: 289 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. 128-bit WEP D. Static electricity from the technician's body can destroy the copper piping. rdisk. bootcfg /rebuild D. Oil from the skin can decrease copper's ability to conduct heat. 64-bit WEP C. Copper is a carcinogen and can be absorbed into the skin. Device is disabled B.exe B.exe Answer: A QUESTION NO: 292 When using Device Manager. 256-bit WPA . C. B.actualtests. Any Time. a red 'X" indicates which of the following? A.

C.0 C. Answer: A "Pass Any Exam. The old drive's jumper is set for master and the new drive is set for slave. Laptop is running on battery power sts A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Any Time. Which of the following is the cause? ." .co QUESTION NO: 294 m 89 . Parallel B. Keyboard failure D. The new drive is connected to the secondary bus as a slave drive. The new drive's jumper is set for master. Bluetooth Answer: B Answer: A QUESTION NO: 295 A technician is adding a secondary IDE hard drive to an older system. 802. After installation and the first boot.CompTIA 220-702: Practice Exam D.11n D.actualtests.com Ac tua lTe A. Backlight failure B. Both drives' jumpers are set for cable select. Device has not been digitally signed Answer: A QUESTION NO: 293 Which of the following adapters will offer the HIGHEST data transfer rate? A. Which of the following is the MOST likely cause of the issue? A. USB 2. D.www. B. External monitor needs to be installed C. the drive is not showing in Disk Management.

B. and keep one hand on the case at all times while working on the unit. B. The operating system is Windows VistA. Which of the following choices is the BEST option? sts . QUESTION NO: 297 A.co Answer: B m . Connect the new DVD drive as the slave on the secondary bus. Which of the following is the BEST solution? A.www. Advise the customer it is best if the computer is taken back to the shop for repair. ensuring all components remain on the mat. Move the secondary hard drive to the bay and then connect it to the primary bus. The driver CD is for Windows XP only. Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected. Use a wrist strap. Use a portable anti-static pad and wrist strap. Windows refuses to accept the driver. Leave the computer plugged in and running. to stabilize the power. D. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus. D. The technician finds a second hard drive in an empty 5. Connect the mini-tower and the new DVDdrive as the master on the secondary bus. The ribbon cable will not stretch from the primary hard drive to the open 5. and the wrist strap is connected to the mat. Any Time. Answer: A QUESTION NO: 298 A technician is trying to load a device driver directly from the manufacturer's CD for a PCI NIC.CompTIA 220-702: Practice Exam QUESTION NO: 296 The customer brings their mini-tower and a new DVD/RW drive they want installed. Leave the computer plugged into the outlet for grounding. Which of the following is the MOST likely cause of this problem? A. Move the secondary hard drive next to the primary hard drive and connect to the primary bus.actualtests. connecting it to the computer case. C.25 inch bay.com 90 Ac tua lTe The technician is working on a computer and the air is dry. so it will be in a controlled temperature environment.25 bay connected to the secondary bus and jumpered as a slave. C." . "Pass Any Exam.

com Ac tua lTe sts . Answer: A QUESTION NO: 299 A user reports that a newly installed external CD-RW is not working. B. C. D. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub.0. The RAM amount needs to be updated in Virtual Memory. The USB hub needs more USB ports. a flash disk." . When the installed RAM amount is verified in Windows Vista.1. The DIMMs are different speeds. only 3GB appears. A technician is called and notes the user has the CD-RW drive. Answer: C QUESTION NO: 300 A technician replaces two 1GB DIMMs with two 2GB DIMMs. C. D. Mini PCI C. The USB hub was not externally powered.actualtests.CompTIA 220-702: Practice Exam B.co m 91 . Answer: B QUESTION NO: 301 On laptops. the internal wireless adapter is known by which of the following form factors? A. The technician needs to initialize the NIC first within Device Manager before installing a driver. PCI B. The driver on the CD is not digitally signed. B. The USB hub is a version 1.www. Which of the following is the MOST likely reason for the problem? A. Any Time. D. The driver is corrupt. C. The DIMMs are from different manufacturers. Which of the following is the MOST likely cause? A. ISA D. PCIe 1x "Pass Any Exam. The USB hub is a version 2. Windows Vista 32-bit can only address up to 3GB of memory.

The documentation calls for an IDE hard drive. Multimeter D." . Extension magnet B. C:\usersettings Answer: A QUESTION NO: 305 "Pass Any Exam. IDE but with an adapter D.www. Any Time. In the wiring closet all the Ethernet cables are hanging free and are not labeled. C:\uac D. C:\users B. SATA C. Upon removal. SATA but with an adapter Answer: C QUESTION NO: 303 Answer: B QUESTION NO: 304 On a Windows Vista PC.co m . Optical Time DomainReflectometer (OTDR) lTe sts A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. C:\documents and settings C. eSATA B.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 302 A technician has been asked to replace a hard drive in a laptop. Which of the following types of hard drives is in the laptop? A. the drive has an unfamiliar connector. where are the user files located? A.com 92 Ac tua A. Toner probe C.actualtests. Which of the following tools would the technician use to locate the cable that runs to each room? .

Which of the following is the BEST reason for this? A. The file system is password protected.CompTIA 220-702: Practice Exam Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. Answer: D QUESTION NO: 307 Answer: B QUESTION NO: 308 Which of the following operating systems. C:\windows\System32 D. B.co m 93 .actualtests. where would a technician find User1 desktop files? lTe sts . Any Time.www. Windows XP Pro "Pass Any Exam. The hard drive disk letter is not mapped. uses 'Documents' as the name of a user's document folder? A. D. Two C. C:\Documents and settings\User1\Desktop B. C:\Users\User1 tua In Windows Vista. C. The hard drive needs to be replaced. Windows Vista B. The computer is being accessed by a hacker. Windows 2000 C. C:\Users\User1\Desktop C. One B. Four Answer: B QUESTION NO: 306 A user's system is locking up after the Windows logo screen on boot-up. Three D. by default.com Ac A." .

" . Loopback plug D. Ethernet C. Hard disk B. Floppy disk C.www. Cable D. Satellite B. Processor lTe sts When a SMART error is received on a computer.CompTIA 220-702: Practice Exam D. which of the following devices MOST likely has a problem? . Extension magnet B. Windows XP Home Answer: A QUESTION NO: 309 Which of the following broadband networking technologies is MOST widely available in isolated areas? A.actualtests.co m Answer: A 94 . Any Time.com Ac tua A. ADSL QUESTION NO: 310 Answer: A QUESTION NO: 311 Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? A. Cable tester C. Power supply tester Answer: C "Pass Any Exam. CD-ROM D.

The PCIe video card is defective and is conflicting with the onboard video. FireWire B.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? A.co m Which of the following can be used to achieve the highest transfer rate for an external hard drive? . USB 2. B "Pass Any Exam.1 D. The BIOS detected the PCIe video card and disabled the onboard video. The processor has overheated and is causing the video to not display. Enable MAC filtering B.CompTIA 220-702: Practice Exam QUESTION NO: 312 A user reports that after installing a PCIe video card into a system.actualtests. eSATA C. the onboard video no longer displays. D. Which of the following is MOST likely the cause? A. Disable port forwarding Answer: A QUESTION NO: 315 Which of the following 802. Enable the DMZ C. Any Time.0 . A C. Enable DHCP D." . The drivers for the onboard video card have been overwritten by thePCIe video card drivers.com 95 Ac tua lTe sts A. N B. B. Answer: C QUESTION NO: 313 Answer: B QUESTION NO: 314 Which of the following will allow a technician to secure a wireless access point? A. C. USB 1.www.

The keyboard and mouse are plugged into the rear USB ports and are working properly. The drives need to be formatted with NTFS. The USB drivers were not installed after the repair. D. 512Mbps QUESTION NO: 317 Answer: C QUESTION NO: 318 After a computer has been returned from having the system board replaced. Support for legacy devices has been turned to inactive in the BIOS.CompTIA 220-702: Practice Exam D. B. 100Mbps C. lTe sts After installing multiple hard drives in a computer. C. 1. The partition tables on the drives need to be cleared. G Answer: B QUESTION NO: 316 When installing an external USB hard drive.actualtests. Any Time. Which of the following is the MOST likely reason that the drives are periodically unavailable? .1Mbps B. C. 480Mbps D. The front USB ports need to be activated in System Properties. B.com Ac tua A.www. The front USB ports were not connected to the system board header. The power supply is not supplying enough power. The BIOS does not recognize the new drives. "Pass Any Exam.co m Answer: C 96 . the technician finds that some of the drives will intermittently be unavailable.0 port? A. D." . the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. Which of the following is the MOST likely cause of the problem? A. which of the following is the maximum speed that can be expected when connecting to a USB 2.

TELNET Answer: C QUESTION NO: 321 A customer wants to ensure that their new drive has the fastest transfer speed. Which of the following technologies should be recommended? A. C. Answer: D QUESTION NO: 320 Which of the following creates a secure connection to a remote host? A. Any Time. USB C. D. Backup the registry.actualtests.co m 97 ." . IDE B. Backup the boot.ini.www. FTP B. SSH D. B.com Ac tua lTe sts . EIDE D. SMTP C. Educate the user. SATA Answer: D QUESTION NO: 322 Which of the following expansion slots are available on a laptop? "Pass Any Exam.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 319 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. Remove all used applications.

Increase the RAM speed Answer: A "Pass Any Exam. PCI Answer: C QUESTION NO: 323 Which of the following switches allows a technician to PING the host until stopped by manual override? A.com Ac tua A. -t C. Educating the end user lTe Which of the following is the BEST way to mitigate phishing attempts? sts . Installing antivirus B. Reconfiguring the firewall C. Changing the permissions and passwords D. Increase paging file size B. Add RAID to the memory C." . PCMCIA D. ISA B.actualtests. -r Answer: B QUESTION NO: 324 Answer: D QUESTION NO: 325 A technician receives a message stating virtual memory is low.CompTIA 220-702: Practice Exam A. -n D. -l B.www. Any Time. PCIx C. Install a processor with larger L1 cache D.co m 98 . Which of the following will resolve this issue? A.

The case fan has stopped working. D. Video card B. Whether the printer is out of paper C. Whether the network card defective B. The power supply has failed." . Which of the following should the technician check NEXT? A. Any Time. Whether the switch has gone bad Answer: B QUESTION NO: 327 A laptop's screen is dark. The processor has stopped working. Theheatsink has gone bad. External VGA port D. Answer: C QUESTION NO: 329 "Pass Any Exam. upon further investigation a faint image can be seen. C. Whether the printer has lost its IP settings D.CompTIA 220-702: Practice Exam QUESTION NO: 326 A printer is connected to the network but users are no longer able to print to it. Battery C. A technician checks the connection and it seems to be seated properly. There are no other reported issues with the network.actualtests. Which of the following has become defective? A.co m 99 . Which of the following has MOST likely occurred? A. The workstation functions but is not making any noise. B.www. Backlight Answer: D A workstation is constantly overheating.com Ac QUESTION NO: 328 tua lTe sts .

2 B. SCSI Answer: A QUESTION NO: 331 A. Answer: A QUESTION NO: 330 A technician needs to replace a hard drive in a desktop computer. RAID 0 B.co m 100 . RAID 5 D. The HDD has been encrypted. B. Which of the following RAID levels does this match? lTe sts . Which of the following is the drive type? A.com Ac tua A technician is instructed to configure a set of mirrored drives on a desktop. D. The video card does not support the video resolution. The CD drive cannot play DVDs. The video card needs more RAM. Any Time." . The data cable connected to the drive is a ribbon cable with a 40-pin connector.CompTIA 220-702: Practice Exam A user is unable to play a training video in their computer.actualtests. RAID 1 C.www. 3 C. PATA B. Floppy C. C. Which of the following is MOST likely the problem? A. SATA D. 4 "Pass Any Exam. RAID 10 Answer: B QUESTION NO: 332 Which of the following is the MINIMUM amount of hard drives needed for a RAID 5 array? A.

NET FILE D. NET SEND B. NET SHARE D. Any Time.com 101 Ac tua lTe sts .www.CompTIA 220-702: Practice Exam D.co QUESTION NO: 334 m .actualtests. NET VIEW Answer: B QUESTION NO: 335 Which of the following commands will allow a technician to start and stop Windows services? A. RECOVER D. SHUTDOWN Answer: A QUESTION NO: 336 Which of the following Windows features would a technician use to setup a program that needs to run daily? "Pass Any Exam. NET VIEW Answer: A Which of the following commands will allow remote use of a folder? A. NET USE B." . 5 Answer: B QUESTION NO: 333 Which of the following commands will map a network drive? A. NET B. EDIT C. NET FILE C. NET SHARE C.

System Tray B. Performance Monitor B. Task Manager Answer: B Answer: A QUESTION NO: 339 A new security administrator asks a technician to help review logs on a computer system.co m 102 . Services and Applications Answer: B QUESTION NO: 337 Which of the following Windows applications is used to create a mount point? A. Load tester D. Disk Manager Answer: C "Pass Any Exam." . Which of the following tools would the technician use to show the security administrator the logs? A. Disk Management C. Event Viewer D. Computer Management B.www. Multimeter C.com Ac tua A. Administrator logs C. Event Viewer D. Any Time. Loopback plug lTe A technician is making multiple CAT5 patch cords to hook new equipment to the network. Performance Monitor D. Task Scheduler C.CompTIA 220-702: Practice Exam A. Cable tester B.actualtests. Which of the following is the BEST tool for verifying the cord type? sts QUESTION NO: 338 .

DNS C. Default gateway Answer: A QUESTION NO: 341 Which of the following protocols is used for remote administration? A.CompTIA 220-702: Practice Exam QUESTION NO: 340 Which of the following is used to assign a computer to a specific network segment? A.actualtests. The antivirus software on the machine has detected the virus. TFTP B." . After confirming that the PC is physically connected to the network. GREP C. TRACERT B. DIG Answer: A QUESTION NO: 343 A technician receives an alert that a machine on the network is infected with a virus. NAT C. which of the following commands should the technician use to get more detailed information? tua QUESTION NO: 342 lTe sts . Any Time. The virus cannot be removed by the antivirus "Pass Any Exam. NAT D.com 103 Ac While using the ping command to try and reach a local server.co m . TELNET D. IMAP Answer: C A. a technician receives a response of "Destination host unreachable". SSH D.www. Subnet mask B.

Schedule user education B. Switch to encrypted file systems B. Install anti-malware software D.www. Encrypt system folders and files Answer: A QUESTION NO: 346 Which of the following terms describes files and folders in sub-directories having the same permissions as the root or parent directory? A. Strong passwords D." . Any Time. Three-factor user authentication C. Least privilege "Pass Any Exam.co m 104 .actualtests. Quarantine the infected system D. Educate end users about viruses Answer: B QUESTION NO: 345 Which of the following is the BEST way to protect against a data loss caused by the theft of a laptop? A. Use an encrypted file system B. Which of the following steps could be taken to reduce the amount of time spent maintaining antivirus systems? A. Switch to automatic updates C. Quarantine all systems on the network C. Shut down the power to the system Answer: C QUESTION NO: 344 A technician at the company spends a large amount of time manually installing antivirus updates on individual machines. Which of the following actions should be taken FIRST? A.CompTIA 220-702: Practice Exam software.com Ac tua lTe sts .

The technician's goal is to increase user awareness and prevent the future spread of malware.actualtests. Default permissions C. The user is also receiving an increased amount of spam email. The users has aBlu-ray drive Answer: A QUESTION NO: 348 Answer: D QUESTION NO: 349 A technician is preparing user education to raise awareness of malware. Worm C. The user has CD+RW discs C. Which of the following is the MOST likely cause of the user's issue? sts . After troubleshooting. decreased system performance." .CompTIA 220-702: Practice Exam B. the technician determines that the CD drive in the user's computer is fully functional.co m . The user hasBlu-ray discs B. increase number of pop-ups. All of the following are malware symptoms EXCEPT: A. Inheritance Answer: D QUESTION NO: 347 A user reports that new optical disks are not working.www. Any Time. decreased volume of spam. B. The user has CD-RW discs D. Network bandwidth D. C.com 105 Ac A. "Pass Any Exam. However. the technician cannot get the optical discs to work. Which of the following is MOST likely the cause? A. Malware tua lTe A user reports that their computer is running slower since they viewed an online training presentation. Virus B. Local shares D.

Clear paper jam C. Replace drum B. Out of memory D. MSCONFIG B. Which of the following system tools should a technician use FIRST to correct the error? A. Answer: B QUESTION NO: 350 A user receives an error about missing or corrupt files every time the user reboots their computer.co m Answer: C 106 . \RECYCLER D. Any Time. Which of the following errors might appear on the printer as a result? A. \Temp B. CHKDSK D. FDISK QUESTION NO: 351 Answer: A QUESTION NO: 352 A printer takes over 30 minutes to print single pages when the pages contain large pictures. Pagefile." . home page hijacking.sys C.CompTIA 220-702: Practice Exam D. DEFRAG C.www.actualtests. Replace toner Answer: C "Pass Any Exam. IO.sys lTe sts Files used for a short period of time and updated frequently are stored in which of the following locations? .com Ac tua A.

Which of the following should be updated automatically to prevent future problems? A. worms and Trojans. Audit D. Paper tray B. Antivirus engines C. "Pass Any Exam. end users should be educated about all of the following EXCEPT: A.CompTIA 220-702: Practice Exam QUESTION NO: 353 A color laser printer is producing pages where the ink smears when touched. malware. Drum Answer: B QUESTION NO: 354 Computers on the network are frequently infected with viruses. Virus encyclopedias Answer: A QUESTION NO: 356 To prevent unintentional destruction of data and the theft of data from company machines. System B.actualtests. Fuser C.www.co m Which of the following logs contains information related to user installed programs and the performance of all programs? . Which of the following components should be replaced? A." .com 107 Ac tua QUESTION NO: 355 lTe Answer: B sts A. Application C. malware. Malware engines D. Security . Antivirus signatures B. Any Time. Toner D.

Answer: D QUESTION NO: 357 In which of the following locations is the fonts folder stored in the Windows OS? A. D.www. 23 B. 8080 Answer: C QUESTION NO: 359 Which of the following is MOST important when installing a wireless router? A.com Ac tua lTe sts . DCPA C. secure protocols. spear-phishing. \Documents and settings D. social engineering. SSID D.CompTIA 220-702: Practice Exam B. 3389 D. C. \Temp C.actualtests. Any Time. Location B. \System32 B. Number of client machines Answer: A QUESTION NO: 360 "Pass Any Exam. \Windows Answer: D QUESTION NO: 358 Which of the following ports need to be open for RDP? A." .co m 108 . 125 C.

16 1. Any Time. TRACERT B. WEP C.co m 109 . Disabling SSID B.1 B.CompTIA 220-702: Practice Exam Which of the following provides the GREATEST security? A. NETSTAT Answer: C "Pass Any Exam. 127.com Ac tua lTe sts .0.254. MOVE B. PING C.168.1 D. Static IP D.1.0." . 169. EDIT Answer: C QUESTION NO: 362 Which of the following IP addresses is used to test that TCP/IP is installed correctly? A.actualtests.1 Answer: C QUESTION NO: 363 Which of the following is the BEST command to perform DNS queries? A. NSLOOKUP D. 172.0. WPA Answer: D QUESTION NO: 361 Which of the following commands is used to duplicate a directory from one location to another? A. COPY C.www.1 C. 192. XCOPY D.

Video drivers C. Any Time. they report that the animations on the windows interface are extremely slow. Disable Aero B. TDR Answer: A QUESTION NO: 365 After a user has upgraded to Windows Vista. Which of the following tools is BEST for the technician to use to test the computer COM port? A. Lid switch B. Which of the following should the technician check FIRST? . Loopback plugs B.CompTIA 220-702: Practice Exam QUESTION NO: 364 A user is having problems with their external modem." . Disable UAC Answer: A QUESTION NO: 367 Which of the following locations can the STOP error code be found after a Windows BSOD? A. Device Manager B. Which of the following would BEST help to resolve the issue? A.www. Battery voltage . Disable NTLDR D. Inverter board D. Cable tester C. Disable external devices C.actualtests.co m A laptop is powered on and the technician can hear the hard drive running but cannot see anything on the screen. Services Console "Pass Any Exam. Multimeter D.com 110 Ac tua QUESTION NO: 366 lTe Answer: A sts A.

The network name of the wireless network C. The IP address on each wireless client sts Which of the following needs to be set manually on wireless clients if the WAP SSID is hidden? . Event Log Answer: D QUESTION NO: 368 Which of the following should be checked FIRST if the laptop's fan continuously goes full speed? A. Disable SSID broadcast D. Enable WEP encryption C. Any Time. AC adapter C.co m Answer: A 111 .www." .com Ac tua lTe A. The subnet mask of each wireless client D.actualtests. Disable DHCP server B. Thepreshared WPA key for encryption B. Fragmentation QUESTION NO: 369 Answer: B QUESTION NO: 370 Which of the following would be the BEST way to restrict access to the WAP from certain clients? A. Dust buildup B. Enable MAC filtering Answer: D QUESTION NO: 371 "Pass Any Exam.CompTIA 220-702: Practice Exam C. My Computer D. Battery temperature D.

by default where are the program files for 32-bit programs located? A. C:\Windows\System32 D.co m 112 .CompTIA 220-702: Practice Exam Within a 64-bit Windows desktop OS. C:\Windows\ B. The voltage power supply B. Any Time.actualtests. by default where are the program files for 64-bit programs located? A. which of the following should a technician check FIRST if the printer now only prints blank pages? A. C:\Program Files B. C:\Windows\ C. NSLOOKUP D. MSCONFIG Answer: B QUESTION NO: 374 After a printer's toner is replaced. TRACERT C.com Ac tua Which of the following commands will BEST determine the point where a connection is dropped between a client and a remote server? lTe sts ." . C:\Windows\System32 Answer: B QUESTION NO: 372 Within a 64-bit Windows desktop OS. PING B. C:\Program Files (x86) Answer: A QUESTION NO: 373 A. Cartridge shipping tab "Pass Any Exam. C:\Program Files D.www. C:\Program Files (x86) C.

Printer drum replacement Answer: B QUESTION NO: 376 Which of the following is the BEST choice for the frequency of antivirus software and definition updates? A.com Ac tua lTe sts . Which of the following would BEST resolve the issue? A. Roller regenerator applied B. Weekly D. Disable Spooler C. Disable UAC B. Page count reset C. Disable Aero D. Yearly B.www. Any Time. Daily Answer: D QUESTION NO: 377 After a user has upgraded to Windows Vista. New network settings applied D. The I/O port Answer: B QUESTION NO: 375 Which of the following should be performed after a maintenance kit has been applied and full functionality tested? A. Disable NTLDR Answer: C "Pass Any Exam. it is reported that the animations on the GUI are extremely slow. Printer drivers D.CompTIA 220-702: Practice Exam C." .actualtests. Monthly C.co m 113 .

The BIOS to see if the onboard video has been disabled B. Which of the following should be checked FIRST if the video is not displaying? A. and then My Documents "Pass Any Exam. Users. Extension magnet C. My Computer D. Which of the following is the QUICKEST way to the user's folder? A. user's name. The video card's IRQ to see if it is conflicting with the sound card C. Any Time. Networking Control Panel Answer: B QUESTION NO: 379 Which of the following would be the BEST device to use when removing a loose screw from the inside of a laptop? A. A video adapter to see if the onboard video is conflicting with the motherboard D. and then My Documents B. Locking pliers D.co m . Browse to the root. Needle-nose pliers B. The video card to see if it is faulty Answer: A QUESTION NO: 381 A technician needs to backup a user's local My Documents on a Windows XP workstation." . Documents and Settings.CompTIA 220-702: Practice Exam QUESTION NO: 378 In which of the following locations could a technician restart the printer spooler? A. Printers and Faxes Control Panel B. Loopback plug Answer: A QUESTION NO: 380 A new video adapter is installed onto a system that has onboard video. Services Console C. Documents and Settings. user's name. Browse to the root.com 114 Ac tua lTe sts .www.actualtests.

Any Time.co m ." . IPCONFIG C. Security log lTe A technician is troubleshooting a user's problem with their antivirus program. IFCONFIG D. DFS log B. Application log D. NET SESSION D.com 115 Ac tua A. Which of the following commands could a technician use to delete drive mappings using the command prompt? A. Type %temp% into the run box. In which of the following locations would the technician MOST likely check to investigate error messages with the antivirus? sts . Which of the following utilities could the technician use to determine which DNS server the client workstation is using? (Select TWO). My Documents. NET USE B. TRACERT E. Type %system% into the run box D.www. NET USE B.CompTIA 220-702: Practice Exam C. A. System log C. NET SHARE Answer: A QUESTION NO: 383 Answer: C QUESTION NO: 384 A technician is troubleshooting a client issue with DNS on a Windows workstation.actualtests. and then user's name Answer: A QUESTION NO: 382 A user cannot connect to any of the mapped drives on their Windows XP workstation. NET USER C. NSLOOKUP "Pass Any Exam.

Enable SSID and configure WEP C. IIS log B. MAC address filtering Answer: A QUESTION NO: 388 "Pass Any Exam. Any Time.CompTIA 220-702: Practice Exam Answer: B. Create a PKI and setup certificate based access D.E QUESTION NO: 385 A technician is troubleshooting a workstation that has the wrong time information. Net Use D. All workstations should be pointing to a central NTP server. System log D.www.co m ." .com 116 Ac tua lTe A. Which of the following locations would the technician check to investigate error messages related to this issue? A. Disable SSID broadcasting B. SNMP C. SSH B. Application log C. TRACERT sts Which of the following tools would the technician MOST likely use to remotely connect to a router when resolving a client issue? .actualtests. Security log Answer: C QUESTION NO: 386 Answer: A QUESTION NO: 387 Which of the following provides the LEAST security when setting up a small office home office (SOHO) wireless environment? A.

com Ac tua lTe sts . Install the latest wireless NIC firmware C. BIOS password B. Which of the following should the technician do NEXT? A. Bitlocker Answer: D QUESTION NO: 390 Which of the following is the BEST way to prevent social engineering tactics? A. While configuring the WAP. Which of the following is the BEST location for a technician to forcefully end programs? A. Group policy D. IPCONFIG "Pass Any Exam. MSCONFIG B. Encryption Answer: A QUESTION NO: 391 A user reports slow performance when opening applications on a computer.www. Domain membership C. Antivirus software C. Any Time. Install the latest WAP drivers Answer: C QUESTION NO: 389 Which of the following could be used to prevent an attacker from accessing the master boot drive when attaching a hard drive to another system? A. Install the latest WAP firmware D.actualtests.co m 117 ." . Install the latest wireless NIC drivers B. End user training B. WPA2 is not listed as an option.CompTIA 220-702: Practice Exam A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2. EFS D.

The storage device is a USB 1." . Any Time. MD Answer: D QUESTION NO: 394 A user states that their USB device is transferring data slowly.actualtests. The storage device is a USB 2.www. Which of the following is MOST likely the problem? A.CompTIA 220-702: Practice Exam C. Computer Management D. Cable tester D. RD C. The device when used on a different computer transfers data quickly. Tweezers Answer: D QUESTION NO: 393 Which of the following commands creates a new folder on a storage device? A. CD D.co m 118 .1 Answer: D "Pass Any Exam. The device drivers are not compatible with the computer D.0 C.com Ac tua lTe sts .1 and computer is a USB 2. Locking pliers C. DIR B. Extension magnet B. The storage device is near full capacity and needs formatting B.0 and computer is a USB 1. Task Manager Answer: D QUESTION NO: 392 Which of the following tools is BEST to use if a technician has dropped a screw into a workstation while repairing it? A.

CompTIA 220-702: Practice Exam QUESTION NO: 395 Which of the following is a speed enhancement in Windows performance when searching for files? A. Indexing B. Formatting C. Disk Cleanup D. System Restore Answer: A

QUESTION NO: 396 Which of the following should be used to check a serial port for functionality? A. Loopback plug B. Toner probe C. Multimeter D. Cable tester Answer: A

QUESTION NO: 397

A. Print spooler has been disabled B. IP address of the printer has been modified C. Printer is out of paper and is producing an error D. IRC service was stopped Answer: B

QUESTION NO: 398 A technician receives a PC that will not turn on. The technician has tried using a different power cord and outlet. Which of the following should the technician check NEXT? A. CMOS battery "Pass Any Exam. Any Time." - www.actualtests.com 119

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QUESTION NO: 399 Which of the following percentages is required for Disk Defragmenter to fully defragment the volume? A. 5% B. 15% C. 25% D. 50% Answer: B

Which of the following commands can be used to map a network drive? A. nslookup B. xcopy C. ipconfig /all D. net use

QUESTION NO: 401

Which of the following could be used to test the voltage coming from a power supply? A. Line tester B. Multimeter C. Loopback plugs D. Cable tester Answer: B

QUESTION NO: 402

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CompTIA 220-702: Practice Exam Which of the following should be used to test a parallel port? A. Line tester B. Multimeter C. Null modem cable D. Loopback plugs Answer: D

QUESTION NO: 403 A technician is upgrading memory in a desktop PC. The user purchased two 2GB DIMMS from the PC manufacturer. The PC powers on and POST shows 2GB of RAM. Which of the following is the FIRST action to perform? A. Update the manufacturer's chipset drivers. B. Replace the two 2GB DIMMs with four 1GB DIMMs. C. Update the PC BIOS and verify all memory is seen in POST. D. Replace both of the 2GB DIMMs memory with new memory. Answer: C

QUESTION NO: 404

An administrator has connected a computer to the network, but does not have connectivity. Which of the following is the BEST way to test connectivity? A. Digitalmultimeter B. Line tester C. Network card tester D. Computer diagnostic software Answer: B

QUESTION NO: 405 Which of the following tools should the technician use when testing a serial port? A. Cable tester B. Multimeter

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D. Loopback plug D. LCD cable C. D. B. C.actualtests. The network connection is unavailable. Answer: B QUESTION NO: 407 A customer has a dim image on their internal LCD panel. Which of the following is MOST likely the cause? A." .co m 122 . Logic probe Answer: C QUESTION NO: 406 The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. The user does not have the proper security permissions.www. C. Which of the following is MOST likely the cause of this issue? A. but when connecting to an external display. Answer: C "Pass Any Exam.CompTIA 220-702: Practice Exam C.com Ac tua lTe sts . System I/O Answer: A QUESTION NO: 408 A technician has to repeatedly set the BIOS time. the image is fine. The printer is offline. Daylight savings time is checked in the OS settings. The print spooler is stopped. Any Time. Which of the following is MOST likely the cause? A. Inverter B. The CMOS battery has to be replaced. The OS system time is wrong. LCD panel D. Daylight savings time is unchecked in the OS settings. B.

Any Time. Motherboard D. it does not POST. Which of the following has failed? A. C. DVD+RW C. shut down and move the jumper back. When the technician restarts the machine. A technician replaces the "Pass Any Exam.com 123 Ac While trying to load an image on a machine. Hard drive C. Blu-Ray Answer: D QUESTION NO: 410 A technician has been called to a user's desk to diagnose a computer that is making a loud grinding noise when it is powered on." . reinstall the OS. Memory module B. Move the CMOS jumper. B.www. Shut down the workstation. and reboot the machine.co m . DVD D. Optical drive Answer: B QUESTION NO: 411 A. Which of the following can be performed to resolve this issue? tua lTe sts . Answer: A QUESTION NO: 412 A user needs a laptop keyboard replaced because the space bar is not working. D. Which of the following drive types would MOST likely be installed? A. DVD-RW B.reboot. and move the CMOS jumper. boot.actualtests. Update BIOSfirmware. Restart the machine.CompTIA 220-702: Practice Exam QUESTION NO: 409 A laptop optical drive has failed and needs to be replaced with a drive allowing the user to store 25GB of data on each disk. remove the CMOS jumper. the process stalls at configuring BIOS settings. and reboot the machine. The computer fails to load the operating system and has an error that states 'no boot device found'.

The video controller on the system board is defective. Which of the following is the MOST likely cause? A.www. D. Proper jumper placement on the drives D. Any Time. D.CompTIA 220-702: Practice Exam keyboard." . The motherboard firmware version B. Which of the following is the MOST likely cause? A. The display panel is defective. StickyKeys is enabled and needs to be disabled. the line appears and then disappears. The display cable is loose or damaged. The technician notices that when the display panel is moved.actualtests. B. The hinge on the display panel is damaged. Matching sizes for the two drives C.com Ac tua lTe sts . and notices that a diagonal set of keys will not respond. The keyboard ribbon is not seated properly. Matching RPM ratings for the two drives Answer: C QUESTION NO: 415 When installing a floppy drive a technician should pay careful attention to which of the following? A. The drive is high density dual-sided "Pass Any Exam. The new keyboard is defective and needs to be replaced. C. The system board is defective. C. Answer: B QUESTION NO: 414 A technician is installing a second PATA hard drive on the same channel as an existing PATA drive. The bus speed is compatible with the floppy drive B. Answer: D QUESTION NO: 413 A user states that the LCD display on their laptop has intermittent lines on the screen. With which of the following should the technician be MOST concerned? A. B.co m 124 .

CompTIA 220-702: Practice Exam C.www. D. Refer to the manufacturer's documentation D. 23 B. 3389 D. The GPU is not compatible with the CPU. B. The fan is not compatible with the new motherboard. Carefully place all screws in one container so that they do not get lost C. Any Time. The replacement motherboard firmware is out of date. The system only has one floppy drive installed Answer: C QUESTION NO: 416 After replacing the motherboard in a laptop. 8080 Answer: C "Pass Any Exam. The data cable from the drive to the controller is properly aligned D. 80 C.com Ac tua lTe sts . Which of the ports need to be open and forwarded to the server? A." . Answer: A QUESTION NO: 417 When disassembling a laptop a technician should do which of the following? A. Thermal paste was not applied between theheatsink and CPU. Start from the top of the laptop. C.actualtests. Which of the following is the MOST likely cause of this error? A. the system overheats and fails to boot.co m 125 . carefully disassembling each component Answer: C QUESTION NO: 418 A new firewall has been installed and now the client offsite is unable to RDP into the server. Remove the hard drive and backup all data before disassembly B.

Multimeter D.com 126 Ac tua lTe sts A.CompTIA 220-702: Practice Exam QUESTION NO: 419 A user would like 50GB of data transferred from their old computer to their new computer.co m Which of the following should be used when removing or installing computer components? .actualtests." . Any Time. Oscilloscope B. DVDs C. Multimeter .www. Loopback plugs D. Which of the following would be the BEST way to transfer their data? A. Floppy disks D. Loopback plug Answer: C QUESTION NO: 422 Which of the following should MOST likely be replaced if the laptop will not display any video through the laptop's screen or an external monitor? A. Wire crimper C. LCD B. Power inverter "Pass Any Exam. Flash drive B. USB hard drive adapter Answer: D QUESTION NO: 420 Answer: B QUESTION NO: 421 Which of the following would BEST be used to test that a power supply is providing the correct power to a system? A. Anti-static mat C. Thermal compound B.

CompTIA 220-702: Practice Exam C. Which of the following tools would be BEST used to open the case? A. Any Time. Plastic shim C.actualtests.D QUESTION NO: 424 A laptop LCD screen needs to be replaced.co m 127 . Multimeter D. Wrist strap C. Power supply tester E. A. Video drivers D. CAT5 cable tester Answer: A. Pliers Answer: B QUESTION NO: 425 Which of the following tools is used to prevent ESD? A. Punch down C. Video card Answer: D QUESTION NO: 423 Which of the following tools could be used to probe a faulty power supply? (Select TWO). Power supply tester Answer: B "Pass Any Exam." . Flathead screwdriver B. Loopback plug D.com Ac tua lTe sts . Multimeter B. Cable tester B. Metal shim D.www.

Many times the printer errors out and will not print the graphics.www. the system shuts down after a few seconds.CompTIA 220-702: Practice Exam QUESTION NO: 426 A technician wants to verify that a PC power supply is converting the AC current it receives in to the correct DC current. pathping C. ping -t D. Print the graphics in grayscale C. Which of the following tools would BEST accomplish this? A. Any Time. Update the firmware Answer: A QUESTION NO: 428 A. Toner and probe Answer: A QUESTION NO: 427 An advertising firm often prints large amounts of graphics on their color laser printer." .actualtests. ping -c Answer: C QUESTION NO: 429 After replacing a processor in a PC.com Ac A technician on a Windows PC wants to ping continuously to another PC. Install more printer memory B. Flash the NVRAM D. Which of the following commands will facilitate this? tua lTe sts . Amperage meter D. the printer will always print text documents. ping -l B. Which of the following should be done to correct the issue? "Pass Any Exam. Multimeter B. Power attenuator C. Which of the following is the BEST way to remedy this issue? A.co m 128 .

www. Any Time. Configure the memory parity C. Floppy ribbon is not connected D. Apply fresh thermal compound B. PCI C.co m . Upgrade to a compatible processor B." .actualtests. PCMCIA "Pass Any Exam. Which of the following may resolve the problem? A. In which of the following slot types would the new card MOST likely be installed? A. the LED on the drive stays constantly lit and the drive does not work. Floppy disk is in the drive C. The PC fails to POST after the memory is installed. Which of the following is the MOST likely cause of the problem? A. Update the BIOS D.CompTIA 220-702: Practice Exam A. Reset the BIOS to default settings D. Install a slower processor Answer: A QUESTION NO: 430 New memory has been installed into a PC. The manufacturer's website states that the motherboard supports the new memory. PCIe B. AGP D. This is normal after replacement Answer: A QUESTION NO: 432 A technician needs to add an Ethernet adapter to a laptop computer.com 129 Ac tua lTe sts . Install a new cooling fan C. Floppy ribbon is reversed B. Upgrade the operating system Answer: C QUESTION NO: 431 After installing a replacement floppy disk drive.

Incompatible print driver C. Regular text documents print without issue. Which of the following will MOST likely resolve the issue? A.actualtests. After replacing the toner. nothing prints. Insufficient printer memory lTe sts A user is attempting to print a very large color graphic to a network color laser printer. Which of the following is the MOST likely cause of the issue? . C. B. Enable the mini PCI slot in the BIOS. Connect the internal antenna. Network connectivity issue B.co m 130 . Replace the fuser C. Which of the following would MOST likely resolve the issue? A.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 433 A laptop needs to have a wireless adapter installed. After a few minutes the printer displays an error and does not print the graphic." . Install an external antenna. Remove the seal strip from the toner Answer: D "Pass Any Exam. After installing the card.com Ac tua A.www. Increase the power level of the card. D. Reset the maintenance page count D. Calibrate the printer for the new toner B. Any Time. Answer: D QUESTION NO: 434 Answer: D QUESTION NO: 435 A laser printer is displaying an error message that the toner needs to be replaced. Windows does not detect any wireless signals. The laptop supports the installation of an internal wireless card in a mini PCI slot. Firmware needs to be updated D.

Which of the following needs to be performed? A.com 131 Ac tua lTe sts .actualtests. SNMP Answer: A QUESTION NO: 439 A user would like to manage a workstation from a different network.x." . DHCP B.x IP address on the network even when the network card is set to obtain IP address automatically. Which of the following would be used to enable this operation? A. the computer only recognizes 2GB. Enable DHCP "Pass Any Exam. -a C. After the installation. DNS C. Update firmware B. Update drivers C. Any Time. -t D. Windows update Answer: A QUESTION NO: 438 A technician notices that the computer is only obtaining a 169. NAT D.CompTIA 220-702: Practice Exam QUESTION NO: 436 Which of the following switches in Windows can be used to ping a host until stopped? A. Replace the CMOS battery D.x.co m .www. Which of the following services is MOST likely malfunctioning? A. -f Answer: C QUESTION NO: 437 A technician installs a motherboard from a manufacturer that states it supports 4GB of RAM. -l B.

B. 2933MHz D." . DMZ is enabled. 1333MHz B.www. 1333MHz B.com Ac tua A. WEP is being used. 4800MHz Answer: B Answer: A QUESTION NO: 442 A user replaces a laptop's wireless PCMCIA card with a different vendor's card. MAC filtering is enabled. Enable MAC filtering Answer: C QUESTION NO: 440 Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 3200MHz? A.actualtests. 3200MHz D. All of the new card configuration steps have been followed. 1600MHz C. The OS sees all known wireless networks but cannot connect to the user's network. Any Time. SSID broadcast is disabled. D. "Pass Any Exam. Enable firewall C. 1600MHz C.co m 132 . Enable port forwarding D.CompTIA 220-702: Practice Exam B. C. Which of the following is the MOST likely reason for this behavior? A. 3200MHz lTe Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz? sts QUESTION NO: 441 .

Which of the following should be checked FIRST? A.www." .CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 443 An ACPI PC powers on and runs POST.co m 133 .actualtests. Less than a minute later it powers off. Place all screws in a cup B.com Ac QUESTION NO: 445 tua lTe sts . Place LCD to the side to prevent damage Answer: B QUESTION NO: 446 "Pass Any Exam. HDD for bad sectors D. Which of the following tools can a technician use to verify the problem? A. Memory type and speed B. this is the same line that the DSL is on. Document screw locations C. Hard drive jumpers C. which of the following should be done FIRST to help ensure proper reassembly? A. Place all parts in a bin D. Any Time. Multimeter B. Cable tester D. Loopback plugs C. CPU fan operation Answer: D QUESTION NO: 444 A client is having a problem with crosstalk on their phone line. Butt set Answer: D When replacing a system board on a laptop.

Which of the following is the MOST likely problem? A. D. Third party support center B. Which of the following tools would be the BEST choice to use to verify a possible cause? A.www. B. Service Pack 1 has not been installed on the machine." . The laptops all have their physical wireless switches turned off. C. B. Answer: B QUESTION NO: 449 A technician is troubleshooting a PC that intermittently does not power on. The hard drive is defective and needs to be replaced. Which of the following is the MOST likely issue? A.11n.11g. can only recognize 137GB during usage. Microsoft Knowledge Base D. None of the laptops can pick up the SSID for the access point. D. Technical chat forum Answer: B QUESTION NO: 447 A technician has just deployed new laptops for a company to be used in conjunction with their existing wireless access points. The access point is 802. Manufacturer documentation C. which has a 250 GB hard drive. The hard drive jumpers have not been set properly. The access point is 802. WPA2 security was not turned on for the access point. Answer: D QUESTION NO: 448 A user reports that their Windows XP machine.CompTIA 220-702: Practice Exam When replacing system components on a laptop.co m 134 . Any Time.actualtests. Windows XP does not support hard drives larger than 137GB.11g and the laptops are 802. if the technician is unsure of a part location.11a and the laptops are 802. C.com Ac tua lTe sts . which of the following should the technician consult FIRST? A. Cable tester "Pass Any Exam.

" . Metal screwdriver B. Enables the ability to uninstall network devices Answer: B "Pass Any Exam. Extension magnet Answer: B QUESTION NO: 451 Which of the following could be tested with a set of loop back plugs? (Select TWO).CompTIA 220-702: Practice Exam B. Serial ports D. SATA ports E. Any Time.co m 135 .www. Parallel ports Answer: C. Plastic wedge C. Field strength meter D. Communicates with the local drive B. Needle-nose pliers D. A.actualtests.com Ac tua lTe sts . Communicates with network devices C. Ohm meter C.E QUESTION NO: 452 Which of the following does the ping command do? A. PSU tester Answer: D QUESTION NO: 450 Which of the following tools would be BEST to use to pry open the case of a laptop? A. Enables the ability to view IP address settings on the NIC D. PS\2 ports B. FireWire ports C.

netstat C.com 136 Ac tua QUESTION NO: 455 lTe Answer: D sts A.co m A technician is trying to use the nslookup command. net use Answer: B QUESTION NO: 454 Which of the following components may cause a paper jam in a laser printer? (Select TWO).CompTIA 220-702: Practice Exam QUESTION NO: 453 Which of the following commands would a technician use to view the active application connections on a local PC to the network? A. Faulty fuser Answer: B.C QUESTION NO: 456 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. UDP D.www. Worn paper feed roller D. ipconfig B. Any Time. TCP/IP . A.actualtests." . The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the "Pass Any Exam. NetBIOS B. Which of the following needs to be installed before this command can be used? . Formatter B. IPX/SPX C. nslookup D. Faulty sensor C. Defective scanner E.

com 137 Ac tua lTe sts . Problem with the developing drum B. Faulty sensor C. 802. Separation pad Answer: B QUESTION NO: 457 Which of the following will cause a ghost image on a printout? A. WPA-PSK B. CHAP D. Worn pickup rollers D.2 C.11a D. Paper pickup roller is worn B. EAP Answer: A QUESTION NO: 459 Which of the following wireless standards uses the 5GHz frequency? A. 802. Any Time. 802. Problem with the formatter board C.actualtests.CompTIA 220-702: Practice Exam print job is sent. Which of the following could be the cause? A. Paper tray D.co m .3 Answer: C "Pass Any Exam. 802." . Scanner unit is defective Answer: A QUESTION NO: 458 Which of the following wireless encryption standards would provide the HIGHEST level of security? A.www.11g B. WEP C.

www. The unit is a little over seven years old and has had no maintenance." . The new and old SODIMM modules are the same type. Answer: C QUESTION NO: 461 A user states that their laser printer jams constantly. C. A. The rollers on the printer need to be replaced. C. The memory is bad and must be replaced. Which of the following is the MOST likely cause of this issue? A. The drum on the printer is getting old and needs to be replaced. The technician attempts to install the new card with no success. Upon starting the notebook.actualtests. The wireless card is a newer 802. Which of the following is the MOST likely problem? A. D. The laptop has the older PC Card expansion slot and the new card is onlyminiPCI. a pattern of beeping sounds occurs and there is no display. Answer: A. D. C. The monitor is unplugged.CompTIA 220-702: Practice Exam QUESTION NO: 460 A laptop needs a wireless card upgrade. The new modules are DDR2 533MHz.com Ac QUESTION NO: 462 tua Answer: B lTe sts . A technician follows the manufacturers safety procedures and upgrades the RAM in a notebook computer from 512MB to 2GB. Any Time. B. E. Which of the following is the MOST likely cause? (Select TWO). The battery was left in the notebook. D. The wireless card needs to have its jumpers configured to work properly on an older system. B.co m 138 .11b/g/n card and the laptop itself was manufactured seven years ago. B. The laptop is too old and does not have a PCI slot for the new card. The BIOS is not at the latest revision.E "Pass Any Exam. The laptop has the olderminiPCI expansion slot and the new card uses miniPCI express. Theprinters toner is running low and therefore not pulling paper through the mechanism. Theprinters fuser is going bad and needs a replacement.

Optical drive "Pass Any Exam. PPP encryption B.CompTIA 220-702: Practice Exam QUESTION NO: 463 The memory in a notebook computer has been upgraded. the system still tries to boot from the optical drive. There are too many devices plugged into the USB hub. The notebook will not power on. Which of the following is the MOST likely cause? A.www. A USB 1." . Any Time. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. Answer: D QUESTION NO: 465 Which of the following methods will restrict wireless access to specific devices? A. Which of the following is the MOST likely cause? A. B.actualtests. The system BIOS was upgraded to the latest level. C. Dynamic IP addressing Answer: B QUESTION NO: 466 A user reports that after configuring the BIOS to boot to the hard drive first. D. D. The battery was removed from the notebook during the upgrade. B.com 139 Ac tua lTe sts . Answer: C QUESTION NO: 464 There are four USB devices connected to a clients computer through a USB hub. C. The power button is not working.co m .1 device has been plugged into the USB hub. Which of the following is the MOST likely cause of this problem? A. VPN D. MAC filtering C. The USB cable connecting the hub and the computer is loose. The new memory is not using the required speed. There is a new IRQ conflict with the hard drive that is connected to the USB hub.

Power supply C.255. xcopy D. 192.www.com Ac tua lTe sts .co m 140 .0.0.254 1.255 B. System Properties>Hardware Tab>Hardware Profiles C. CMOS battery D. System Properties>Advanced Tab>Performance Options>Advanced Tab D." . CD-ROM disk Answer: C QUESTION NO: 467 Which of the following paths is used to view the size of the paging file in Windows XP? A. dir Answer: C QUESTION NO: 469 Which of the following is a local host IP address? A. 255.1 Answer: B QUESTION NO: 470 "Pass Any Exam.1.1 D. md C. System Properties>Remote Tab>Advanced Tab Answer: C QUESTION NO: 468 Which of the following commands will duplicate entire directories from one location to another? A.168. Any Time. System Properties >Hardware Tab>Device Manager>Action menu B.actualtests.255.CompTIA 220-702: Practice Exam B.1 C. 127. copy B. 169.

C. Intranet address. IUSER7. BOOT. Check the DNS server. Subnet mask. Verify the correct IP address. "Pass Any Exam. Dual boot configuration is not installed on this computer. Check the DHCP server. Lease obtained/expiration tua Which of the following information will be displayed with the command ipconfig /all? lTe sts . Lease. Gateway. IP address. Gateway. two screens pop-up that offer a choice between two operating systems to boot to. Lease D. DNS. B. Gateway. IP address Subnet mask. Physical address. Which of the following is the NEXT step in solving the issue? A.com Ac A. Lease. MAC address. dir D.DLL B. ISP address. cd B. CONFIG. DHCP disabled B. Subnet mask. rd Answer: B QUESTION NO: 472 Answer: D QUESTION NO: 473 A user reports that email is working but they are unable to access the Internet." .co m 141 .actualtests.CompTIA 220-702: Practice Exam When booting a Windows XP computer. Any Time.SYS Answer: C QUESTION NO: 471 Which of the following commands will make a new directory? A. md C. DHCP server address.INI D. IO.SYS C. Lease. IP address.www. IP address. DHCP enabled C. Which of the following files needs to be changed? A.

Which of the following is the BEST solution to resolve this problem? A. "Pass Any Exam. Ensure the website is not blocked. Install moreRAM.CompTIA 220-702: Practice Exam D. Answer: A QUESTION NO: 474 It is a companys policy to shut down all workstations at the end of the day. tua lTe A technician installed a faster CPU and now the system will not start after the install. Make a daily announcement to remove all disks before departing for the day. Install a larger hard drive. Change the Boot order in the BIOS." . B. Answer: B QUESTION NO: 475 Answer: A QUESTION NO: 476 A technician notices that the computer locks up at times and maintains a high commit charge.com Ac A. Install a faster CPU. B. The technician removed and reseated the CPU with no positive results. B. Which of the following is a possible solution? A. Make a company policy that states that it is unlawful to leave disks in the machines. C. However.www. The BIOS needs to be updated. Any Time. C. the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a NTLDR is missing error. Increase virtual memory size. Make it a part of the evening checks to ensure all disks are removed. D. D. Which of the following is MOST likely the cause? sts . The technician then installed a known good CPU with the same negative results.actualtests. D. A loose connection on the hard drive. The RAM needs to be upgraded.co m 142 . The CMOS chip needs to be replaced. C.

DNS Answer: B QUESTION NO: 478 Which of the following ports must be open for FTP? A. 25 C.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 477 Which of the following allows IP addresses to be assigned automatically? A.co m 143 . 20 B. Subnet mask C. the FIRST step to solve the issue should be to: A. "Pass Any Exam.com Ac tua lTe sts .actualtests. DHCP server D. 110 Answer: A QUESTION NO: 479 Which of the following will allow and deny Internet traffic? A. MAC filtering Answer: A QUESTION NO: 480 When getting an Inaccessible boot drive error. DHCP C. Peer-to-Peer networking B." . Any Time. ensure there is not a disk in the floppy drive.www. Firewall B. MAC filtering D. 80 D.

C. D. Reboot the computer. Check the CMOS to make sure the boot order is correct. Use amultimeter to check for a faulty power supply. D. C. check the hard drive to ensure it is working. Listen for beep codes to determine if the video card needs reseated.co Answer: B m 144 . Check for a floppy disk in the FDD. Update the BIOS to support additional drives. B. C. D. Check the pins on the video cable to see if they have been damaged. Reload the operating system." . Adjust the brightness of the screen. Which of the following should be done FIRST? sts QUESTION NO: 482 . Any Time. Configure one of the HDD as master.actualtests.CompTIA 220-702: Practice Exam B.com Ac tua A. B. B. C. Answer: B "Pass Any Exam. lTe A user asked to have a second IDE hard drive installed on their computer. D. Answer: B QUESTION NO: 483 When receiving a Missing NTLDR error. check to see if the computer is connected to the network. which of the following is the FIRST action that should be taken? A. Answer: C QUESTION NO: 481 A user reports that when powering on their computer only a black screen with a lone cursor appears. Install a red ribbon cable instead of a blue cable. Which of the following is the FIRST step to determine the problem? A.www. check to see if the correct disk is in the CD-ROM. and one as slave. Update the hardware drivers to support the second drive.

Apply the latest service pack to theusers computer. the user receives a out of memory error message.actualtests. By default. Which of the following will MOST likely solve the issue? A. Which of the following would BEST solve the issue? A. All sub-folders inherit the most restrictive permissions within the folder. B. Change the printer paper to lighter grade.com 145 Ac tua lTe sts . The user is no longer in the workgroup and needs to be reassigned. Any Time. C. D. Add a higher capacity toner cartridge to the printer. Clear the paper jam in the printer. D. Everyone else in the same workgroup can print to the new printer." .www. Add additional RAM to the printer.co m . Decrease the graphics resolution for the printer. D. Guest users are allowed changed permissions. Answer: B QUESTION NO: 485 A user reports not being able to print to a new printer but can print to an old printer. read permissionsare denied on all files within the folder. C. All sub-folders within that folder are given a password. Which of the following is the FIRST step to determine the problem? "Pass Any Exam. B. Answer: A QUESTION NO: 487 A user reports that when powering on their computer all they see is a black screen with a cursor. C. Answer: B QUESTION NO: 486 Each time a user tries to print a document.CompTIA 220-702: Practice Exam QUESTION NO: 484 When setting security permissions on a folder. B. which of the following properties apply? A. Add the new printer to user's computer.

Listen for beep codes to determine if the video card needs reseated.www. One hard drive must be configured as external and the other internal. B. Answer: A QUESTION NO: 488 A user asked to have a second hard drive installed on a single IDE channel in a computer. D. During the busiest time of the day. One hard drive must be configured as master.co m 146 . B. C.CompTIA 220-702: Practice Exam A. The permissions are inherited by all files and folders within that folder." . Right before running OS updates B. Use amultimeter to check the power supply. D. Answer: A QUESTION NO: 489 Answer: C QUESTION NO: 490 When would be the optimum time to schedule a virus scan? A. There are no significant changes to other files. C. so any problem could be quickly fixed C. C. Which of the following must be taken into account? A. The created folder inherits the most restrictive permissions within the folder.com Ac tua A. B. a virus scan should not affect any systems D.actualtests. Check the pins on the video cable to see if they have been damaged. and one as slave. D. Anytime. All folders within that folder are given a restrictive password lTe Which of the following is true when setting default security permissions on a folder? sts . After working hours Answer: D "Pass Any Exam. Adjust the brightness of the screen. Any Time. The hard drives have to be of equal capacity to be on the same channel. The motherboard must be able to support dual hard drives.

Any Time. E.E Each time a user tries to print a large color graphic the user receives an out of memory error message. A. D. Answer: B QUESTION NO: 492 A workgroup user reports not being able to print to the new printer. B. Change the user's password and permissions. Clear the print queue on the new printer. Add the new printer tousers computer. The text output is unreadable. C. C.CompTIA 220-702: Practice Exam QUESTION NO: 491 A technician installs a new USB inkjet printer for a client. Answer: A. Use a different USB port. Instruct the user to change the paper to a lighter grade. Instruct the user to change the toner cartridge. The client tests the printer by printing several pages.co m . D. Install the correct drivers. The user needs to print the document now for an upcoming meeting. D. Change the paper size. Answer: C QUESTION NO: 494 "Pass Any Exam. B. Set the new printer as the default printer. Which of the following will solve the issue? (Select TWO). Clear any paper jams from the printer. Which of the following would BEST solve the issue? A.com 147 Ac QUESTION NO: 493 tua lTe sts . Instruct the user to decrease the graphics resolution of the image.actualtests. B." . Everyone else in the workgroup can print to the new printer and the user can still automatically send print jobs to the old printer. Change the toner cartridge. Instruct the user to increase the graphics resolution of the printer.www. C. Which of the following is the BEST solution for the problem? A.

remove the battery.CompTIA 220-702: Practice Exam When applying thermal compound to the top of a CPU. call C. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place.www. thick layer. very thin layer. edit Answer: A QUESTION NO: 497 Which of the following commands shows a graphical display of the drive or paths directory structure? A. path "Pass Any Exam. little bit on the tip of a brush. dir B. apply a: A. Which of the following command will display a list of folders and files? A. making sure to cover the sides of the CPU B.co m 148 . nslookup C.com Ac tua lTe QUESTION NO: 496 sts Answer: D . the FIRST thing to do is: A. remove the AC power. remove the top bezel covering the screws holding the keyboard in place. D. C. cd D.actualtests." . tree D. small amount in the center of the CPU Answer: B QUESTION NO: 495 When replacing a laptop keyboard. D. making sure to cover the CPU C. Any Time. making sure to cover the top and sides of the CPU. dir B. B.

3 C. 15 volts Answer: B QUESTION NO: 499 Answer: B QUESTION NO: 500 A. dfgmgr D.www.5 volts B. Any Time. which of the following command-line applications would a technician use? tua lTe sts A. sfc C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 498 How many volts does a power supplys 4-pin Molex connector carry to internal devices? A." .co How many hard drives are necessary to create a RAID 5 array? m 149 .com Ac To scan for corrupted system files.actualtests. which of the following commands would be used to verify that the previous system shutdown routine was completely successful? "Pass Any Exam. 2. chkdsk B. 6 . 5 volts C. 4 D. 2 B. ntbackup Answer: B QUESTION NO: 501 In Windows Vista. 6 volts D.

actualtests. Copper is a carcinogen and can be absorbed into the skin. B. tua lTe After replacing the RAM on a clients system. D. C. Aero B.www." . Static electricity from thetechnicians body can destroy the copper piping. The copper can break loose from the heat sink and damage the computers components. Gadgets C. D. Sidebar D. One of the sticks of RAM is not seated properly. One of the sticks of RAM is in the wrong slot. weather and thumbnails on the desktop at startup? A. One of the sticks of RAM is from a different manufacturer.CompTIA 220-702: Practice Exam A. chkntfs B.co m . C.com 150 Ac A. Any Time. "Pass Any Exam. One of the sticks of RAM is installed backwards. Which of the following is the MOST likely cause of the problem? sts . chkdsk Answer: A QUESTION NO: 502 Which of the following is the name of the Windows Vista application that will display items such as a clock. a technician gets a loud beeping noise and the computer will not successfully POST. Oil from the skin can decrease coppers ability to conduct heat. B. Applets Answer: C QUESTION NO: 503 Answer: B QUESTION NO: 504 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. chkstdn C. sfc D.

and a motherboard designed for gaming. Processor C. Motherboard C. Hard drive lTe sts A client is reporting that their system is operating slowly. Processor B. DHCP Answer: D "Pass Any Exam. I/O panel Answer: A QUESTION NO: 506 Answer: C QUESTION NO: 507 Which of the following protocols must be enabled in a wireless router if it is to automatically assign host IP addresses? A. WEP B. The technician notices the power button does not display any lights and the LED on the motherboard is off. Power supply B. DNS C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 505 A technician is repairing a computer that will not start up. RAM D.com Ac tua A. The client has a 2GHz processor. 256MB of RAM." . Any Time.www.co m 151 . Which of the following is the cause of the problem? A. WPA D. Hard drive D. Which of the following components would MOST likely need to be upgraded to increase performance? .actualtests.

" . A technician suspects that a power supply on a computer may be going bad. stopping the boot process? "Pass Any Exam.actualtests. The OS firewall is blocking the application. Loopback plug B. D. Which of the following tools would BEST diagnose the part? A.co m 152 .Which of the following is the BEST reason for the failure? A. 256-bit WPA Answer: B QUESTION NO: 509 A user emails a remote assistance invitation to a technician. 64-bit WPA B. The remote technicians PCis blocking remote assistance.www. The technician receives and responds to the invitation but cannot connect to the users PC. ESD strap Answer: C QUESTION NO: 511 A user receives a message on a Windows Vista machine stating that there is an error with the boot configuration data. 64-bit WEP C.com Ac tua QUESTION NO: 510 lTe Answer: A sts .CompTIA 220-702: Practice Exam QUESTION NO: 508 Which of the following encryption methods requires a 10-digit network key? A. Ethernet cable tester C. 128-bit WEP D. C. Theusers PC is blocking port 80. Which of the following is MOST likely corrupted. Theusers PC is blocking port 3389. Any Time. B. Multimeter D.

C. QUESTION NO: 513 A. However. Which of the following could be responsible for this problem? lTe sts Answer: C . the chip installed in the expansion slot has to have the same capacity as the chip already installed.CompTIA 220-702: Practice Exam A.com 153 Ac tua A user has recently reported that a PC is having a problem sending emails using an email client in the Windows XP system. The DHCP address "Pass Any Exam. CONFIG. Any Time. SYSTEM.co m . SMTP B. the PC can receive emails. the chip in the primary slot has to be the same or bigger size than the chip in the expansion slot.actualtests.SYS Answer: A QUESTION NO: 512 When installing additional memory in a notebook computer. the chip has to be seated properly and locked down to be detected. The firewall settings B. memory chips are notplug and play. D. HTTPS C.www. B. the MOST important point to remember is: A. BOOT.INI C. TCP/IP Answer: A QUESTION NO: 514 Which of the following features can be identically configured on a wireless access point and in the wireless network OS settings? A. special drivers will be required. DHCP D. BCD B.INI D." .

com 154 Ac tua lTe sts . Regional and Language Options B. Remediate the problem and then provide a list of sites that the customer should avoid in the future. B. The SSID Answer: D QUESTION NO: 515 A customer requires the installation of a 10MB script on 2000 desktops in one building and it is to be completed by twenty technicians. C. System Information Dialogue box C.CompTIA 220-702: Practice Exam C. D." . System Date and Time "Pass Any Exam. Remediate the problem and then advise the customer on virus/spyware prevention. C.Which of the following did the technician use to change this feature? A. Answer: C QUESTION NO: 517 A technician changed the system date and time to display military time on a PC. B. The workgroup name D.co m .www. Answer: C QUESTION NO: 516 A technician was asked to remediate a serious. Which of the following should the technician do? A. Any Time. Remediate the problem and tell the customer to use the Internet less frequently.actualtests. on-going virus and spyware situation for a particular customer. D. The use of a desktop and crossover cable to copy the script into the desktops. The customer does not want the installation downloaded from their network. The use of an IEEE 1394 cable to copy the script into all the desktops. The use of a flash drive to copy the script into all the desktops. The use of one desktop and a serial cable to copy the script into all the desktops. Remediate the problem and block all the sites that are the most common to infect the PC. Which of the following methods will be the least expensive and most efficient for the technicians to do? A.

Device has not been digitally signed D. The motherboard does not have PS/2 connectors. a red X indicates which of the following? A. Which of the following keyboard connector ports will the technician have to use? "Pass Any Exam. Device has not been digitally signed Answer: A QUESTION NO: 520 In Device Manage.com 155 Ac tua lTe sts . No device driver found D." . Device conflict B. an exclamation point next to a device indicates which of the following? A.co QUESTION NO: 519 m . Device conflict B. No device driver found D. Device is removed C.www. Device is disabled B. Any Time. Device is removed C.actualtests.CompTIA 220-702: Practice Exam D. Device has not been digitally signed Answer: A QUESTION NO: 521 A technician is setting up a PC. No device driver found Answer: D When using Device Manager. Device conflict C. Taskbar and Start menu Answer: A QUESTION NO: 518 When using Device Manager. a yellow mark indicates which of the following? A.

co m 156 .actualtests. Plug in an external monitor to see if it is a device driver problem. USB Answer: D QUESTION NO: 522 A technician installed an internal modem on a PC.0 B. Perform a system restore.11n C.com Ac tua A. RJ-48 D.Which of the following connector types will plug into the phone jack? A. D. Which of the following is the BEST troubleshooting step to take? A. C. Answer: B "Pass Any Exam." . Parallel D. Replace the LCD with one that meets vendor requirements. Parallel sts . FireWire B. Any Time. Serial C. 802.CompTIA 220-702: Practice Exam A. Bluetooth lTe Which of the following adapters will offer the HIGHEST data transfer rate? A.www. IEEE 1394 B. Update the graphics card to meet built-in LCD specifications. RJ-45 Answer: B QUESTION NO: 523 Answer: B QUESTION NO: 524 A technician is working on a laptop that boots up and displays a poor quality picture on the LCD. RJ-11 C. USB 2. B.

CompTIA 220-702: Practice Exam

QUESTION NO: 525 A technician is replacing an LCD for a tablet PC but the touch screen functionality is not working. Which of the following is MOST likely the cause? A. The touch screen needs to be calibrated. B. The device driver is not compatible with the replacement LCD. C. A faulty LCD backlight on the LCD. D. The device driver for the LCD is corrupt. Answer: D

QUESTION NO: 526

Answer: A

QUESTION NO: 527

Which of the following specifies the MAXIMUM recommended distance of Bluetooth 1.0 devices? A. 5 meters (16 feet) B. 9 meters (30 feet) C. 10 meters (33 feet) D. 30 meters (98 feet) Answer: C

QUESTION NO: 528 A technician is adding a secondary IDE hard drive to an older system. After installation and the first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? "Pass Any Exam. Any Time." - www.actualtests.com 157

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CompTIA 220-702: Practice Exam A. The new drives jumper is set for master. B. The new drive is connected to the secondary bus as a slave drive. C. Both drives jumpers are set for cable select. D. The old drives jumper is set for master and the new drive is set for slave. Answer: A

QUESTION NO: 529 A user is reporting that the image on their CRT monitor is shaking and giving them eye strain. The technician notices the display is OK at first, then after a minute it begins wavering. Which of the following is the FIRST step the technician should take? A. Replace the display with a LCD monitor. B. Look around the monitor for items that maybe interfering with the display. C. Open the monitor menu and degauss the display. D. Open the display properties and change the refresh rate from 60Hz to 120Hz Answer: B

QUESTION NO: 530

The technician is working on a computer and the air is dry. Which of the following choices is the BEST option? A. Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat. B. Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit. C. Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding. D. Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment. Answer: A

QUESTION NO: 531 A customer cannot print certain PDF documents on their laser printer. The print job in question is a multi- page large PDF with multiple colors. Which of the following is the MOST likely solution?

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-702: Practice Exam A. Change the driver from PCL to Post Script. B. Update the printer firmware to handle larger jobs. C. Add additional memory to the laser printer. D. Add additional memory to the computer. Answer: C

QUESTION NO: 532 A department of users is reporting there are lines across their printouts. They have already changed the toner cartridge but the issue remains. Which of the following is the BEST item to inspect? A. The fuser unit for damage B. The toner cartridge for proper seating C. The tray pickup rollers for wear D. The registration assembly for damage Answer: A

QUESTION NO: 533

Which of the following is the proper order of user group rights, starting with the group having the most rights? A. Backup Operators, Administrators, Users, Guests B. Power Users, Administrators, Users, Guests C. Administrators, Power Users, Users, Guests D. Users, Power Users, Guests, Backup Operators Answer: C

QUESTION NO: 534 A technician is trying to load a device driver directly from the manufacturers CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem? A. The driver CD is for Windows XP only. B. The technician needs to initialize the NIC first within Device Manager before installing a driver. C. The driver on the CD is not digitally signed. "Pass Any Exam. Any Time." - www.actualtests.com 159

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D. B. The USB hub is a version 2. Purchase devices with USB connectors." .com 160 Ac A.1. D.0. B. A technician is called and notes the user has the CD-RW drive.actualtests. Which of the following is the MOST likely reason for the problem? A. C. a flash disk. Any Time. C. C. tua lTe A notebook user states that lately the keyboard beeps when certain character keys are pressed. Return the computer because of a defect. Which of the following recommendations is BEST? A. The numeric keypad option is enabled. The USB hub is a version 1. D. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Answer: A QUESTION NO: 535 A user reports that a newly installed external CD-RW is not working. The ToggleKeys option is enabled. The StickyKeys option is enabled. The USB hub was not externally powered. The USB hub needs more USB ports. B. Which of the following is the MOST likely cause of this situation? sts QUESTION NO: 536 . Answer: C Answer: A QUESTION NO: 537 A client calls after connecting the keyboard and mouse to a new computer. The FilterKeys option is enabled. "Pass Any Exam. The driver is corrupt.CompTIA 220-702: Practice Exam D. The client indicates that neither the keyboard nor the mouse works.co m . The technician has determined these devices are connected through the PS/2 ports. Make sure the PS/2 plugs and ports are color matched. Reboot the computer then switch the plugs. The user wants their input to be silent.www.

The RAM amount needs to be updated in Virtual Memory. D. C. The amount of installed RAM needs to be reduced. D. C. The new RAM is inserted backwards. When the installed RAM amount is verified in Windows Vista." . The additional RAM is incompatible with processor.co m . B. The RAM was not properly seated in its memory slot. An additional hard drive needs to be added. Which of the following is the MOST likely cause? A. D. Windows Vista 32-bit can only address up to 3GB of memory. When the RAM amount is checked within Windows the additional memory is not reflected.com 161 Ac tua lTe A.actualtests. only 3GB appears. The paging file size settings need to be adjusted. A higher wattage power supply needs to be installed. Answer: B QUESTION NO: 539 Answer: D QUESTION NO: 540 A technician replaces two 1GB DIMMs with two 2GB DIMMs.www. The DIMMs are from different manufacturers. When the application is run a Low on Virtual Memory warning appears. Any Time. Answer: B QUESTION NO: 541 "Pass Any Exam. sts A client has installed an additional 1GB of RAM in a computer to accommodate the requirements of a new application. C. Which of the following steps needs to be taken? . Which of the following is the MOST likely cause? A. The power supply has insufficient wattage to power the additional RAM. The DIMMs are different speeds. B. B.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 538 Additional RAM has been added to a PC.

but every time they open a browser the homepage goes somewhere else. There is insufficient CPU bandwidth to support the drive. that is used when the primary DNS server is unavailable? A.D QUESTION NO: 544 A user reports that they set their homepage to Microsoft. B. Any Time. Re-install the operating system every six months. D. Answer: A QUESTION NO: 543 Which of the following are good examples of malware prevention in Windows XP? (Select TWO).CompTIA 220-702: Practice Exam Where in Windows XP would a secondary DNS IP address be entered. Control Panel> Internet Options B. NIC properties> Internet Protocol Properties Answer: D QUESTION NO: 542 A user reports that their optical drive has power and they can put a disk in it. E." . B.com Ac tua lTe sts .www. NIC properties> Client for Microsoft Networks C.com. Avoid notorious websites and hyperlinks. Use a trusted aggressive pop-up blocker. D. The power cable is not seated properly. The data cable is not seated properly. but it does not access the disk nor does the drive show in My Computer. C.actualtests. Computer Management> Device Manager D. Which of the following is the MOST likely reason? A. Update the anti-spyware software after scanning the system. Answer: A. Open and then scan all attachments in emails. There is insufficient RAM to support the drive. Which of the following is the MOST likely reason? "Pass Any Exam. and never the same place twice.co m 162 . C. A.

Low CMOS battery B. PATA lTe On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination? sts QUESTION NO: 546 ." . pinglocalhost D. Bad hard drive C. ISA D. the internal wireless adapter is known by which of the following form factors? A. eSATA C.www. Corrupt operating system Answer: C QUESTION NO: 545 Which of the following commands will test a computer's NIC for functionality? A.com Ac tua A.co m 163 . Mini PCI C.com Answer: C Answer: D QUESTION NO: 547 On laptops. Solid state D. ping net B. Any Time. SATA B. Adware D. PCIe 1x Answer: B "Pass Any Exam. pingipconfig C.actualtests. PCI B.CompTIA 220-702: Practice Exam A. ping microsoft.

Cable tester D. In the wiring closet all the Ethernet cables are hanging free and are not labeled. ATX power supply tester C." . where are the user files located? "Pass Any Exam. the drive has an unfamiliar connector. SATA but with an adapter Answer: C QUESTION NO: 549 Which of the following tools would be used in order to test the voltage output of a laptop A/C adapter? A.com Ac A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms.www. Loopback tester B. SATA C.actualtests. IDE but with an adapter D. Toner probe C.CompTIA 220-702: Practice Exam QUESTION NO: 548 A technician has been asked to replace a hard drive in a laptop. Any Time. Multimeter D.co m 164 . Multimeter Answer: D QUESTION NO: 550 A. Upon removal. eSATA B. Which of the following tools would the technician use to locate the cable that runs to each room? tua lTe sts . Extension magnet B.Which of the following types of hard drives is in the laptop? A. The documentation calls for an IDE hard drive. Optical Time DomainReflectometer (OTDR) Answer: B QUESTION NO: 551 On a Windows Vista PC.

The user has a USB drive in the system. Which of the following can the technician use to connect by means of a terminal services session? sts . FTP C.actualtests. RDP B. UAC tua lTe A client states that they are unable to install a new program.co m 165 .CompTIA 220-702: Practice Exam A. C:\uac D. Which of the following is the MOST likely reason? A. The user does not have a disk in the optical drive. Theusers hard drive has failed. Task Scheduler B. D. C. B. C:\users B.com Ac A. Calendar C." . Theusers floppy drive has failed. Any Time. VPN D. C:\documents and settings C.www. Which of the following can a technician use to accomplish this? A. Task Manager "Pass Any Exam. Answer: D QUESTION NO: 553 Answer: A QUESTION NO: 554 A client has a program that they want to run everyday at a certain time. Computer Management D. C:\usersettings Answer: A QUESTION NO: 552 A user states that they have an invalid boot disk message on the computer after a reboot.

Prevents memory lost B. Two C. The hard drive capacity is 80GB.com 166 Ac QUESTION NO: 557 tua lTe sts . One B. How many partitions will the technician have to create to use all of the hard drive capacity? "Pass Any Exam.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 555 Which of the following Microsoft encryption software provides the HIGHEST level of security for PCs running Windows Vista Enterprise or Ultimate Vista? A.actualtests.www. Any Time. Windows Defender forVista C. Prevents children from accessing the computer Answer: B QUESTION NO: 558 The technician has to format a new hard drive as a FAT32 file system. Three D. Prevents unauthorized programs from being installed C. EFS Answer: C QUESTION NO: 556 Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. Four Answer: B Which of the following is a feature of Windows Vista User Account Control (UAC)? A. BitLocker drive encryption D.co m . Prevents data leak D." . NTFS B.

B.actualtests." . The file system is password protected. Windows 2000 C. Three D. where would a technician find User1 desktop files? sts . The computer is being accessed by a hacker. The hard drive disk letter is not mapped. by default. D. Which of the following is the BEST reason for this? A. WindowsVista B. Answer: D QUESTION NO: 560 Answer: B QUESTION NO: 561 Which of the following operating systems. C:\Users\User1\Desktop C. Four Answer: C QUESTION NO: 559 A users system is locking up after the Windows logo screen on boot-up.www. C:\windows\System32 D. One B. uses Documents as the name of a user's document folder? A. Windows XP Home Answer: A "Pass Any Exam. Two C. C:\Documents and settings\User1\Desktop B.CompTIA 220-702: Practice Exam A. The hard drive needs to be replaced. C.co m 167 . Any Time. Windows XP Pro D.com Ac tua A. C:\Users\User1 lTe In Windows Vista.

C. hide their Internet browser connection string. Any Time. Set up MAC filtering C." . onlyobtain software from known and reputable sources. Enable WPA encryption . onlyrun the latest version of their Internet browser. The technician should advise the user to: tua lTe sts A. Which of the "Pass Any Exam. UAC B. D. the user reports that they cannot open the file. the user asks how the problem can be prevented in the future. Safe mode C.com 168 Ac A user has downloaded a game from the Internet.CompTIA 220-702: Practice Exam QUESTION NO: 562 A user notices that when installing a program. Windows Firewall D.actualtests. Answer: D QUESTION NO: 565 A technician logs into a users computer and downloads a file from a central server to a users local document directory. the OS displays a dialog box stating that Windows needs your permission to continue.co A technician wants to hide the wireless router's ID. Set up WEP encryption B. Which of the following would accomplish this? m . Disable SSID broadcast D. use only one Internet search site. Afterwards they notice that links from search sites get redirected to unusual pages. Indexing Answer: A QUESTION NO: 563 Answer: C QUESTION NO: 564 A. After the problem is corrected.www. Which of the following options is turned on? A. B. After logging in.

co m 169 . Set the correct permissions for the user D. Fan C. Processor "Pass Any Exam.actualtests. Cable D.com Ac tua lTe QUESTION NO: 567 sts . Hard disk B. which of the following devices MOST likely has a problem? A. Any Time." .CompTIA 220-702: Practice Exam following can the technician do to solve the problem? A.www. Power connector D. Thermal compound Answer: D QUESTION NO: 568 When a SMART error is received on a computer. Disable the firewall Answer: C QUESTION NO: 566 Which of the following broadband networking technologies is MOST widely available in isolated areas? A. Re-create their document directory C. Copy the file to an external drive B. ADSL Answer: A Which of the following should be installed prior to attaching a heatsink to a processor? A. CD-ROM D. Satellite B. Ethernet C. Memory B. Floppy disk C.

Pickup rollers B.www. ExpressCard B. Loopback plug D. Extension magnet B. Parallel Answer: A QUESTION NO: 570 Answer: C QUESTION NO: 571 A printer is leaving a ghost image on the printed pages. Serial D. Toner cartridge C. The card does not slide all the way into the slot.co m . Cable tester C. Paper quality D. Any Time. Bluetooth C. Which of the following device types will MOST likely fit the slot in the new laptop? A. Paper jam Answer: B QUESTION NO: 572 "Pass Any Exam.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 569 A user receives a new laptop and attempts to put the PCMCIA card from their previous laptop in the expansion slot of the new laptop.com 170 Ac tua lTe A." . Power supply tester sts Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? . Which of the following would MOST likely be causing the issue? A.actualtests.

D.1 D. USB 2. Which of the following is MOST likely the cause? A. Tone generator B.www." .actualtests.com Ac A. The drivers for the onboard video card have been overwritten by thePCIe video card drivers. Loopback plug C.CompTIA 220-702: Practice Exam Which of the following components could MOST likely cause a Non-system disk or disk error to occur after POST? A. Any Time. C. Answer: C QUESTION NO: 574 Answer: D QUESTION NO: 575 Which of the following can be used to achieve the highest transfer rate for an external hard drive? A. USB 1. The PCIe video card is defective and is conflicting with the onboard video. Extension magnet D. FireWire B. B. The BIOS detected the PCIe video card and disabled the onboard video. The processor has overheated and is causing the video to not display. Multimeter tua Which of the following tools could be used to test the voltage coming from a laptops AC adapter? lTe sts .co m 171 .0 "Pass Any Exam. eSATA C. FDD Answer: D QUESTION NO: 573 A user reports that after installing a PCIe video card into a system. Bad memory B. Video Card C. Faulty chipset D. the onboard video no longer displays.

The ribbon drive needs to be adjusted. An automotive testing application requires a serial device to be added to a Windows XP Professional PC. Answer: D QUESTION NO: 577 A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. Update the motherboard BIOS to the previous version. Any Time. D.actualtests. Which of the following will MOST likely fix this problem? A. B. Update the video card drivers to the latest version. C. C. Services Answer: C QUESTION NO: 579 "Pass Any Exam. Increase the paging file size. Device Manager D.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 576 A user reports that their CAD files will display correctly in low resolution but not in high resolution after installing a new graphics card. The print head needs to be adjusted.www. Network Connections C." . D. The forms are old and need to be replaced. Install a larger capacity hard drive. The application requires the communications settings to be configured in the OS.com 172 Ac QUESTION NO: 578 tua Answer: D lTe sts . Accessibility Options B. B.co m . In which of the following are these settings located? A. The forms length needs to be adjusted. Which of the following should be preformed FIRST? A.

chkdsk tua Which of the following commands would be used to verify the integrity of critical system files? lTe sts . diskcomp D. Floppy drive failure D.www.actualtests. xcopy /z C.com Ac A. tracert /w B. nslookup C. Power supply failure C. Which of the following BEST describes the problem? A." . Adware Answer: B QUESTION NO: 580 During POST a beep can be heard.co m 173 .CompTIA 220-702: Practice Exam Which of the following malware types sits quietly in the background to collect and transmit sensitive information from a users computer? A. RAM failure B. Virus D. Any Time. Spyware C. chkdsk /f "Pass Any Exam. Hard drive failure Answer: A QUESTION NO: 581 Answer: C QUESTION NO: 582 Which of the following commands would be used to fix errors on the system disk? A. sfc D. and the computer does not boot. Worm B. verify B.

802.4GHz and 5. Multiple-Input Multiple-Output (MIMO) only occurs in 802.11g? (Select TWO).11n but is allowed in 802." . B.actualtests. MAC filtering is not allowed in 802.11n. A.11n and 802.11g has a faster throughput than 802. DHCP B.C QUESTION NO: 584 Which of the following will allow a technician to secure a wireless access point? A. Answer: B. Enable DHCP D.11g.11n but not in 802.11g. Enable MAC filtering B. E.11n.11g uses a different frequency than 802. Simultaneous 2.www. to use a static IP? A. C. 802. WPA2 Answer: A QUESTION NO: 586 Which of the following 802.8GHz operation occurs in 802. TCP/IP C.com Ac tua lTe sts .co m 174 . Enable the DMZ C. Disable port forwarding Answer: A QUESTION NO: 585 Which of the following should be disabled on a router. D.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? "Pass Any Exam. Firewall D. Any Time.11n.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 583 Which of the following are differences between 802.

CompTIA 220-702: Practice Exam A. 1. Any Time. 512Mbps "Pass Any Exam. Loose cable D. Which of the following should the technician check FIRST? sts .com 175 Ac A. 480Mbps D. G C. B Answer: D QUESTION NO: 588 Answer: D QUESTION NO: 589 When installing an external USB hard drive.actualtests. Then all of a sudden the screen comes on and works fine. which of the following is the maximum speed that can be expected when connecting to a USB 2. N D.11 standards by default uses the 2. G Answer: B QUESTION NO: 587 Which of the following 802. A B. N B." . B D. Inverter C. Backlight B. and when the cover is opened nothing shows on the screen.0 port? A. Lid switch tua lTe A technician is troubleshooting a laptop LCD.4GHz frequency range and supports speeds up to 11Mbps? A.www. 100Mbps C.1Mbps B.co m . A C.

www. The power supply is not supplying enough power. SATA drives cannot be formatted with NTFS. Any Time. B. D. D.co m 176 . Which of the following is the MOST likely reason that the drives are periodically unavailable? A. C. Support for legacy devices has been turned to inactive in the BIOS. Answer: C "Pass Any Exam. B.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 590 After installing multiple hard drives in a computer. The partition tables on the drives need to be cleared. C. The BIOS does not recognize the new drives. Mounting holes for the drives are different. the technician finds that some of the drives will intermittently be unavailable. Answer: C QUESTION NO: 591 Answer: D QUESTION NO: 592 After a computer has been returned from having the system board replaced. Which of the following conditions can prevent the technician from being successful? .com Ac tua lTe A.actualtests. The USB drivers were not installed after the repair. SATA drives are smaller than PATA drives. The front USB ports were not connected to the system board header. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. The drives need to be formatted with NTFS. The front USB ports need to be activated in System Properties. C. The keyboard and mouse are plugged into the rear USB ports and are working properly." . Which of the following is the MOST likely cause of the problem? A. D. Power supply does not have the proper connections. B. sts A technician is installing a new SATA drive into an older computer.

actualtests. Remove all used applications. Blocked D. Any Time.ini. Quarantined Answer: D QUESTION NO: 595 A. C.co m .com 177 Ac When removing a malware infection from a machine. Educate the user.www. Debugging Mode D. Removed C." . The current system software has detected the threat and moved it into a special state. Which of the following terms BEST defines the state? A. Backup the boot. B. Which of the following features is causing this prompting to occur? "Pass Any Exam. Deleted B. D. Answer: D QUESTION NO: 594 A computer has become infected with a piece of malware. Backup the registry. VGA Mode C.CompTIA 220-702: Practice Exam QUESTION NO: 593 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. Recovery Mode Answer: A QUESTION NO: 596 A technician is repeatedly called to a users desk because the user is being prompted during all installation of software and during the launching of certain programs. which of the following modes should be used? tua lTe sts . Safe Mode B.

Turn off SSID. enable WEP and change key every 30 days B. Convert the partition to NTFS. "Pass Any Exam. Which of the following will resolve this issue? sts . Convert the drive to a dynamic disk. implement MAC filtering and change key every 30 days C. When the user goes to disk management there is no option to mirror the drives. Any Time. Which of the following will resolve this issue? A. Change the partition to be an extended partition. enable WPA2. tua lTe A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition.co m . Turn off SSID. which of the following will provide the HIGHEST level of security? A. Change the partition to be an extended partition. enable WPA. NTFS Answer: B QUESTION NO: 597 A technician has installed a newWAP into a SOHO environment. enable WEP.com 178 Ac A. The partition has 50GB of free space but the user receives an error when attempting to save a 5GB video file. Turn on SSID. enable WPA2." . Change the partition to be the active partition. Convert the partition to NTFS. implement MAC filtering and change key every 30 days D. D. implement MAC filtering and change key every 30 days Answer: C QUESTION NO: 598 Answer: D QUESTION NO: 599 A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. Bitlocker B. C. B.CompTIA 220-702: Practice Exam A. B. WFS D. This drive is only used to store data.www.actualtests. The user adds a second 100GB hard drive and wants to mirror the two drives. Turn on SSID. UAC C.

CompTIA 220-702: Practice Exam C. Answer: B "Pass Any Exam. After the upgrade Aero will not turn on.com Ac tua lTe sts .www. The system has a 2.actualtests. Upgrade the video driver. 1GB of RAM. and a DirectX 7 video card. Answer: C QUESTION NO: 600 A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. D. Any Time." . D.co m 179 . C. Upgrade the video card to a DirectX 9 compatible card. Convert both drives to a dynamic disk. Change the partition to be the active partition. Aero cannot be used on Windows Vista Home Premium.4 GHz processor. B. Which of the following will resolve this issue? A. Upgrade the RAM to 4GB.

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