CompTIA 220-702

220-702 Practical Application

Practice Test
Version 7.0

CompTIA 220-702: Practice Exam QUESTION NO: 1 A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem? A. Clear the web browser history. B. Run an anti-spyware tool. C. Defrag the user's hard drive. D. Run the CHKDSK utility. Answer: B

QUESTION NO: 2 Which of the following protocols would a technician use to run commands on a remote computer? A. NETBIOS B. FTP C. SMTP D. TELNET Answer: D

Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges? A. Remote Desktop Users B. Power Users C. Administrators D. Backup Operators Answer: D

QUESTION NO: 4 A customer wants to change the file system on a Windows 2000 PC from FAT32 to NTFS without destroying data. Which of the following is correct? A. From the command line run XCOPY *.* C: /M "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-702: Practice Exam B. From the command line run FORMAT C: /FS:NTFS C. From the command line run XCOPY *.* C: /-Y D. From the command line run CONVERT C: /FS:NTFS Answer: D

QUESTION NO: 5 An inkjet printer has poor color registration. Which of the following should be done FIRST to resolve the problem? A. Clean theprintheads. B. Replace the toner. C. Calibrate the device. D. Replace the drum. Answer: C

Answer: B

QUESTION NO: 7 An assistant in a company unexpectedly falls ill the week before a major company merger. The assistant was responsible for maintaining all of the files concerning the merger and used NTFS permissions on the folders to keep them protected. No one has the passwords but the data must be accessed immediately. Which of the following would be the BEST method for the technician to access this data? A. Log in as administrator and copy the files to the assistant's manager profile on the computer. B. Log in as administrator and assign ownership of the files to the assistant's manager. "Pass Any Exam. Any Time." - www.actualtests.com 3

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A. Replace all of the laptop's memory. B. Reseat the laptop memory. C. Perform a Windows Update. D. Replace the motherboard.

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A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

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wireless access point. WEP 128. encryption key B. B.CompTIA 220-702: Practice Exam C.F QUESTION NO: 9 A technician is setting up a secure SOHO network. F." . They state that the speakers worked previously. Any Time. Log in as administrator and rename the assistant's profile to the manager's profile on the computer. Speakers are plugged into the correct jack. A. C. Speakers are in regulatory compliance. Which of the following items needs to be setup on the network? A. a channel Answer: C QUESTION NO: 10 Which of the following is the effective bandwidth of a 100BASE-TX network card when full-duplex is enabled? A. Speakers are on and the mute is off. D. MAC security. MAC security. SSID.actualtests. D. Answer: B. SSID. 1000MBps "Pass Any Exam. Log in as administrator and assign share rights of the files to the assistant's manager. The audio driver is installed correctly. encryption type.com 4 Ac tua lTe sts . Answer: B QUESTION NO: 8 A customer reports that their sound is not working. Which of the following should the technician check? (Select THREE).co m . encryption type. 100MBps C. 50MBps B. SSID. E. a channel D. Ensure the speakers are on the Windows HCL. encryption key C. encryption key. 200MBps D. encryption type.E. SSID. Verify the system has enough hard drive space.www.

which of the following pin numbers is used to communicate the drive that is selected as master? . 21 C. 28 D.com Ac tua A. A failed integrated controller on the hard disk drive.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 11 A user is having trouble printing. The system will not boot up. Start>All Programs>Printing>Restart Spooler. Start>Control Panel>Administrative Tools>Services>Select Print Spooler>Start. C. E. 39 lTe sts When using a cable select configuration for multiple ATA hard drives. Answer: A.B "Pass Any Exam. Any Time. D. B. The volume boot record (VBR) is missing 55Ah.actualtests." . Which of the following can be used to restart the print spooler? A. Start>Control Panel>Printers and Faxes>right click the name of the affected printer>Restart Spooler. QUESTION NO: 12 Answer: C QUESTION NO: 13 A technician's system is displaying the error message 'Missing operating system'. Drive parameters in the BIOS are not set to auto. C.co m Answer: D 5 . The MBR is not reading the volume boot record (VBR). The technician determines that the print queue has stalled and the print spooler service has stopped.www. D. Restart the computer. 20 B. The CMOS battery is not functional. Which of the following is the MOST likely cause of the error? (Select TWO). B. A.

CompTIA 220-702: Practice Exam QUESTION NO: 14 A technician is replacing a wireless router on an existing small office home office (SOHO) network. System C. Which of the following should the technician use to investigate the issue? A. Security D. Check the DNS server. D. C.actualtests. B. The software failed to start. Sessions B. B. Answer: A QUESTION NO: 15 A technician is troubleshooting software that was supposed to startup when the PC powered on. Check the DHCP server. The TKIP option needs to be enabled. The administrative password needs to be changed. C. Which of the following is the NEXT step in solving the issue? A. Verify the correct IP address." . The WEP key needs to be changed. Which of the following must also be addressed? A.com 6 Ac tua lTe sts .www. Wireless access points need to be added. Ensure the website is not blocked. Application Answer: D QUESTION NO: 16 A user reports that email is working but they are unable to access the Internet.co m . Answer: A QUESTION NO: 17 A customer cannot print certain PDF documents on their laser printer. The SSID. WPA and DHCP information has been correctly added. D. The print job in is a multipage large PDF with multiple colors. Any Time. Which of the following is the MOST likely solution? "Pass Any Exam.

B. Extension magnet tua lTe A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a crossover. C. Add additional memory to the computer.CompTIA 220-702: Practice Exam A. RAM failure B. and the computer does not boot.co m 7 . Which of the following BEST describes the problem? A. Power Users B. Cable tester B. Administrator D.www. Update the printer firmware to handle larger jobs. Change the driver from PCL to Post Script. Any Time. Hard drive failure Answer: A QUESTION NO: 19 Answer: A QUESTION NO: 20 Which of the following groups should staff accounts be placed in. Answer: C QUESTION NO: 18 During POST a beep can be heard." . Add additional memory to the laser printer. Loopback cable C. Which of the following is the BEST to use to determine the cord type? sts .actualtests. Power supply failure C. if the staff is required to perform most but not all maintenance tasks on a Windows PC? A. Floppy drive failure D.com Ac A. D. Multimeter D. Guest "Pass Any Exam. User C.

www. FDISK sts . REPLACE D.com 8 Ac tua lTe A. SFC B. Which of the following should the technician check NEXT? A. Upon boot. Which of the following is the BEST tool to use to resolve this problem? m . Hard drive Answer: C QUESTION NO: 24 A computer just had a memory upgrade installed on the machine. RECOVER C. COPY Answer: A QUESTION NO: 22 Answer: A QUESTION NO: 23 A technician is repairing a computer that will not boot up after replacing the power supply. BIOS settings C. SFC B.co An error reports that some of the Windows system files are missing or corrupt.actualtests. Any Time.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 21 Which of the following commands will examine and restore protected system files? A. Motherboard D. Memory B. TELNET C. FORMAT D." . the system does not recognize the new memory even though it is listed as being compatible on the manufacturer's "Pass Any Exam.

Which of the following is MOST likely needed to resolve the issue? A. The technician verifies on the manufacturer's website that the SDHC cards are compatible with the laptop card reader. Install the latest firmware and drivers.CompTIA 220-702: Practice Exam website. Which of the following should a technician recommend to solve this problem? A. BIOS update D. Format the new card in FAT32. "Pass Any Exam. Answer: C QUESTION NO: 26 Which of the following commands would be used to display hidden files? A. Use a memory stick DUO instead as it is a compatible format.actualtests. D.co m 9 . dir /? B. New CMOS battery Answer: C QUESTION NO: 25 A technician discovers that a newly purchased SDHC card will not function properly in a laptop's card reader slot. the older SD cards work without any issue. dir /s Answer: C QUESTION NO: 27 A user has installed a second hard drive into a computer and receives a message stating 'Invalid Boot Volume. Adjust jumper settings C. dir /d C. Set the jumpers on both hard drives to C/S. B. Set the jumpers on both hard drives to master. OS update B. B.com Ac tua lTe sts . Purchase a PCMCIA adapter card for insured compatibility with all SD formats. C.www. Any Time. dir /a D." . Which of the following should the technician do FIRST to resolve this issue? A.

which of the following commands would the technician use to repair the file system? A. nslookup D. X. Public Switched Telephone Network (PSTN).actualtests.com Ac tua lTe sts ." .co m 10 . fdisk D. Asynchronous transfer mode (ATM). Answer: C QUESTION NO: 30 Which of the following command line utilities can be used to check for open ports? A.CompTIA 220-702: Practice Exam C. D. Any Time.www. chkdsk B. verify Answer: A QUESTION NO: 29 An alternative to plain old telephone service (POTS) would be: A. Remove the jumpers from both hard drives. C. B. netstat Answer: D QUESTION NO: 31 "Pass Any Exam. VoIP.25. Set the jumpers on both hard drives to secondary. nbtstat B. Answer: B QUESTION NO: 28 If a drive's file system becomes corrupt. format C. ipconfig C. D.

www. The user's computer is running out of memory. There is a network connectivity problem. D.com Ac A. NETCAP B. tua A customer reports intermittent problems accessing remote files. There is low virtual memory on the customer's computer. Socket 775 D. 7 C. Which of the following utilities would a technician use? A. B. Socket 462 B. Socket 754 C. The workstation's hard drive is nearly full.co m 11 . PORTQUERY "Pass Any Exam." . C. Any Time.actualtests. 9 Answer: B QUESTION NO: 32 Which of the following supports the Athlon 64? A.CompTIA 220-702: Practice Exam Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A. Socket 940 Answer: B Answer: C QUESTION NO: 34 A technician needs to determine the media access control (MAC) address of a network adapter. 6 B. 8 D. NETSTAT C. Which of the following would be the MOST likely cause? lTe QUESTION NO: 33 sts .

/v D. /r C. 2. Any Time. CHKDSK D. Disk Defragmenter B. Bluetooth printer Answer: A Which of the following utilities is used to speed up file access? A.CompTIA 220-702: Practice Exam D. /f B. Which of the following can interfere with the network? A.www.4 GHz cordless phone B. which of the following switch parameters should be used to detect and fix all sectors on the hard drive? A. IPCONFIG /ALL Answer: D QUESTION NO: 35 When troubleshooting an 802. SCANDISK Answer: A QUESTION NO: 37 When a technician runs check disk. Bluetooth headset D.actualtests.co QUESTION NO: 36 m 12 ." . Disk Cleanup C. 900 MHz cordless phone C.11g network. /x Answer: B QUESTION NO: 38 "Pass Any Exam.com Ac tua lTe sts .

Change the jumper settings on the hard drive. LCD cutoff switch D. Answer: C QUESTION NO: 40 A.EXE /QUERY D. Start > Run > WINVER. it reports that a SMART error has occurred. a user reports that they are now having problems with other software programs installed on their Windows XP computer. Which of the following components should the technician test FIRST? "Pass Any Exam. C.co m .CompTIA 220-702: Practice Exam After installing a DOS based software package. Swap the monitor with a known good monitor. Start > Run > VERIFIER. Any Time.actualtests. Reseat the RAM. Start > Run > WUPDMGR. When the power button on the computer is pressed.com 13 Ac A laptop is going into standby mode unexpectedly.EXE /SCANNOW B. but nothing is displayed on the monitor. Reconnect front panel connectors. Which of the following should the technician ask the user to run FIRST? A." . D. Hard drive B. Video card Answer: C QUESTION NO: 41 When a laptop is turned on.www. Which of the following steps should the technician take FIRST? A. The technician does not observe any hard drive activity. B. Start > Run > SFC. Which of the following hardware components is MOST likely causing the issue? tua lTe sts .EXE C. the computer beeps many times.EXE Answer: A QUESTION NO: 39 A technician has finished reassembling a computer. IDE controller C.

Set the operating system to leave the paging file on the original drive and increase the size of the paging file. Floppy drive Answer: C QUESTION NO: 42 A technician needs to interconnect two networks with different network protocols. A bridge D. Set the operating system to leave the paging file on the original drive and let the system manage the size of the paging file. Any Time. Video card C. Which of the following is the BEST device to install between these networks? A. A gateway C. D.CompTIA 220-702: Practice Exam A. Hard drive D. C. Set the operating system to move the paging file to the second drive and reduce the size of the paging file.co m . A switch Answer: C QUESTION NO: 43 A. The patch cable is plugged in correctly to both the NIC and the wall jack. B.www. A router B. Motherboard B. Which of the following actions should the technician take FIRST? "Pass Any Exam." . The patch cable and the NIC do not appear to be functioning in the new office but were working before the move.com 14 Ac tua lTe Which of the following would BEST describe how to increase the performance of a system after adding a larger second physical hard drive? sts . Answer: C QUESTION NO: 44 A user has just moved a PC from one office to another. Set the operating system to move the paging file to the second drive and let the system manage the size of the paging file.actualtests.

NetBEUI D. C. Restart the print spooler service. tua lTe A user needs assistance in troubleshooting a printing problem. Any Time. The user is using a PostScript driver. FTP C. The setup executable is corrupt. Restart the print job in the print queue.www. "Pass Any Exam. Replace the network cable with a crossover cable.CompTIA 220-702: Practice Exam A. Run the Add Printer Wizard. The printer is not connected locally to the user. but the user reports an error while running the setup program. Insufficient permissions are applied to the user. B." . Answer: B QUESTION NO: 45 Which of the following network protocols is non-routable? A. Which of the following should a technician recommend? sts QUESTION NO: 46 . D. B. Print a test page from the printer properties.actualtests.co m . IPX Answer: C Answer: D QUESTION NO: 47 A technician is assisting a user with the installation of a new print driver. The print job seems to process correctly at the workstation but never comes out of the printer. C. Verify that the port on the switch is enabled. Verify that the network card is compatible with the operating system. C. D. B. D. Update the network card driver. TCP/IP B.com 15 Ac A. Which of the following is the MOST likely cause of the problem? A.

co m 16 . D.com Ac tua lTe sts . all the wireless computers in the home frequently disconnect. The wireless router may have internal damage and needs to be replaced. The wireless router is not properly connected to the modem and the cabling setup needs attention. Too many startup applications are running. CMD Answer: B QUESTION NO: 50 A Windows workstation is taking an excessive amount of time to load the desktop after login. Which of the following could be causing the issue? A. E. EDIT D. Answer: D "Pass Any Exam. D. A. B.actualtests. The power supply is providing insufficient wattage. Answer: C. BIOS on the system boardneeds to be updated.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 48 A customer states that after installing a new wireless router. B." . Any Time. The wireless router is experiencing interference from devices in the home. Which of the following are the MOST likely causes? (Select TWO). C. The incorrect video drivers are installed on the computer.www.D QUESTION NO: 49 Which of the following commands will allow the technician to edit the registry in Windows XP? A. C. REGEDIT C. The wireless router was configured with an improper SSID and needs to have the settings adjusted. REGSVR32 B. The wireless cards are faulty and need to be replaced.

C. The NIC became unseated. Answer: C QUESTION NO: 53 A client moved their desktop computer to the other side of the desk and now the client can no longer get onto the Internet. B. nbtstat -RR B. Answer: B QUESTION NO: 54 A client cannot connect to the Internet. nbtstat -c D. DHCP was disabled. C.co m 17 .com Ac tua lTe sts . The scanner is on another network. Which of the following is the MOST likely cause? A. The TWAIN driver is not set up on the PC. The CAT5 cable is too long.www.CompTIA 220-702: Practice Exam QUESTION NO: 51 Which of the following commands will show the remote machine's IP address and NETBIOS name supplied by the LMHOSTS file? A. D. Which of the following is the MOST likely cause? A. nbtstat -s QUESTION NO: 52 A network multi-function copier has been installed on a workgroup. nbtstat -r C. B.actualtests. When a user scans a photo from their PC. D. nothing appears.254. The scanner does not have the user's subnet mask." . All other users can scan photos without issues. The technician executes ipconfig at the command line and notices the IP address is 169.64. Which of the following is the NEXT command the technician should execute? "Pass Any Exam. The PC needs an updated host file.102. Any Time. The NIC's drivers need to be reinstalled.

ipconfig /renew C. Any Time.co m . ipconfig /all D. Delete the print job and resubmit it. POST card B. Tone generator Answer: A QUESTION NO: 57 A customer has lost Internet connectivity. Which of the following is the BEST recommendation that the technician can make? A. Restart the print spooler service.www. IPCONFIG /FLUSHDNS "Pass Any Exam. Verify the correct paper is being used. The printer's queue shows the job ready to print. ipconfig /release B.actualtests. Which of the following commands should the technician have the customer do next? A.' The technician then has the customer ping the actual IP address of the same site and gets a successful response back. Answer: A QUESTION NO: 56 Which of the following would be the BEST tool to use when diagnosing problems with a motherboard? A. IPCONFIG /RELEASE B. Reinstall the printer's drivers. Loopback plug D. Multimeter C. The client successfully prints a test page directly from the printer." . C.com 18 Ac tua lTe sts .CompTIA 220-702: Practice Exam A. The technician has the customer ping a web address and gets the response 'cannot find host. B. D. ipconfig /flushdns Answer: A QUESTION NO: 55 A client can no longer print from their computer to the default printer.

/c C. which of the following switches would a technician use to have a hard drive formatted in NTFS? A. /v D. TRACERT C. TRACERT B." . IFCONFIG Answer: B QUESTION NO: 58 Which of the following utilities can a technician use to display TCP/IP and port status? A. NSLOOKUP sts Which of the following utilities can a technician use to display NetBIOS over TCP/IP information? . /fs B.com Ac tua lTe A.actualtests. NETSTAT QUESTION NO: 59 Answer: C QUESTION NO: 60 When using the format command. NBTSTAT D. IPCONFIG D. IPCONFIG D. /q Answer: A QUESTION NO: 61 "Pass Any Exam.www. Any Time.co m Answer: D 19 .CompTIA 220-702: Practice Exam C. NBTSTAT C. NETSTAT B.

443 Answer: A QUESTION NO: 62 A user is not able to send email from home using their business email address." . ATTRIB D. CHMOD C. CONVERT Answer: C QUESTION NO: 64 A computer contains an 80GB hard drive with a 20GB partition with Windows 2000 installed on it. 80 C. which of the following partition types should be created? A. 80 D. Any Time. 21 B. 21 B. Which of the following default ports needs to be opened for FTP to work properly? A.com Ac tua A user copied files from a CD and now the files can only be opened as read-only. Which of the following utilities can be used to allow the user the ability to edit the files? lTe sts . 110 Answer: B QUESTION NO: 63 A.co m 20 . Which of the following port numbers should be configured for SMTP? A. 25 C.www. Extended "Pass Any Exam. 110 D. In order to install Windows XP in a separate partition.CompTIA 220-702: Practice Exam A user is not able to receive files off the FTP server. EDIT B.actualtests.

www. "Pass Any Exam. C. Which of the following methods will give an alternate method of trying to start up a Windows computer? A. The user left a diskette in the floppy drive. C. B. B." . C. Press the F2 key during start up. NTFS Answer: A QUESTION NO: 65 A user reports that every time they start up their computer it stops with a blue screen error. The CD-ROM does not contain a system disk. Any Time. Use the find function in the Edit menu. on a Windows 2000 PC. D. Answer: D Answer: B QUESTION NO: 67 A support technician is trying to locate a particular registry key using REGEDIT.com 21 Ac A.actualtests. D.CompTIA 220-702: Practice Exam B. Secondary C. D.EXE. Which of the following is the BEST method of doing this? A. Navigate through the registry sub-trees. The system BIOS has failed. Hold down the left Shift key during start up. tua lTe A user reports that when they started their computer up it gave them the message "Non system disk or operating system is missing. Press the F4 key during start up. Logical D. The computer needs the system recovery CD. Press the F8 key during start up. Use the import function from the File menu." and to press enter to continue. The user stated that the computer worked fine last night when they shut it down. Which of the following is the MOST likely cause of the error? sts QUESTION NO: 66 . Use the display binary data function in the View menu.co m . B.

EDIT Answer: A Which of the following commands will display the available switches of a command line utility? A. and DNS servers currently being used by a host? A. ATTRIB -H D.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 68 Which of the following command line tools can be used to display the default gateway. IPCONFIG /ALL C. DIR D. IP address. COPY C.com 22 Ac QUESTION NO: 70 tua lTe sts ." . PING -T Answer: B QUESTION NO: 69 Which of the following command line utilities would allow a technician to copy not only the parent directory but also include subdirectories of a folder on a Windows XP machine? A.actualtests. HELP Answer: D QUESTION NO: 71 Which of the following command line utilities would a technician use to set the read-only attribute of a file? "Pass Any Exam. DIR /S B. Any Time. XCOPY B. MSINFO C. NSLOOKUP D. TRACERT B.www.co m .

actualtests. Computer Management B. /x D. Active Directory Users and Computers C. ATTRIB +R /D B. Any Time.com Ac tua A. ATTRIB -R /D C. /v lTe Which of the following switches for the FORMAT command line utility allows a technician to format a floppy disk the FASTEST? sts QUESTION NO: 73 . ATTRIB -R D.co m 23 . Services and Applications D. ATTRIB +R Answer: D QUESTION NO: 72 Which of the following command line utilities allows a technician to create a new directory? A. MD Answer: D Answer: B QUESTION NO: 74 In which of the following would a technician locate local users and computers? A. RD B.CompTIA 220-702: Practice Exam A. CD C. Device Manager Answer: A "Pass Any Exam." . /q C. /c B. DIR D.www.

www. Loopback plug C. Anti-static wrist strap Answer: C QUESTION NO: 77 Which of the following command line utilities would a technician use to delete a folder? A. CD D. Event Viewer B. Extension magnet D. Any Time. Task Manager "Pass Any Exam. System File Checker C.com 24 Ac tua lTe sts .CompTIA 220-702: Practice Exam QUESTION NO: 75 Which of the following would a technician use to troubleshoot a parallel port problem? A. MD Answer: A QUESTION NO: 78 Which of the following utilities would a technician use to prevent a service from starting during system startup? A. EDIT C. Multimeter B.co m . Multimeter D. MSCONFIG D.actualtests. Voltage regulator Answer: B QUESTION NO: 76 Which of the following would be used to test the electrical output of a power supply? A. Device Manager C. Loopback plug B." . RD B.

/i D.com Ac QUESTION NO: 81 tua lTe sts .co m 25 . /f C. locates bad sectors and recovers readable information? A. -v D. DEFRAG D. CHKDSK Answer: C Which of the following command line parameters can be used with defrag to determine if defragmentation is required? A. NTBACKUP C.actualtests. /x Answer: A QUESTION NO: 80 Which of the following system tools rearranges files and puts them back into contiguous space thereby reducing read write times to the hard drive? A. which of the following parameters locks the volume." .www. -a C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 79 When using CHKDSK. -? B. -f Answer: B QUESTION NO: 82 "Pass Any Exam. /r B. FORMAT B. Any Time.

D. A customer reports that a PC's video card has recently been upgraded and the computer reboots randomly.CompTIA 220-702: Practice Exam Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries. chkdsk /i C.com Ac QUESTION NO: 84 tua Answer: C lTe sts . C. B. and attempt to repair the issue from inside Windows.ini file to the Windows directory from another computer. Which of the following is the FIRST troubleshooting step the technician should perform? A. The graphic driver for the card is corrupt. while running a CHKDSK command? A. The last few restarts have happened during movie playback. Use the FIXMBR command in the Recovery Console.actualtests. Copy the boot. and video editing. chkdsk /f D. D. Answer: C "Pass Any Exam. Boot into safe mode. chkdsk /v E. G. Any Time. The software the user is running is incompatible for the video card. Format the disk and reinstall Windows. Which of the following is the MOST likely source of this issue? A. C. playing a video game. Answer: B QUESTION NO: 83 A technician receives a work order that a user's computer will not boot into Windows. The video card requires additional power.www. chkdsk /r B. H.co m 26 ." . B. F. The card is not compatible with the hardware of the machine. The user reports they are seeing the error message: "NTLDR is missing".

CompTIA 220-702: Practice Exam QUESTION NO: 85 An integrated network card is not functioning. The technician notices the device does not appear under Device Manager. Which of the following is the FIRST step the technician should take? A. Have the Hardware Wizard scan for recently added devices. B. Restart the Network Location Awareness Service. C. Install a NIC into the PCI slot to see if the PCI slot is functioning. D. Ensure that the integrated NIC is activated under the BIOS configuration. Answer: D

QUESTION NO: 86

Answer: B

QUESTION NO: 87

Which of the following is the purpose of the sigverif.exe utility? A. Encrypt a file for secured electronic delivery. B. Confirm the digital certificate to check file integrity. C. Remove non-certified drivers from the driver cache. D. Choose the level of driver certification to use when installing device drivers. Answer: B

QUESTION NO: 88 Which of the following utilities can display drivers installed on a local Windows XP machine? A. msinfo32.exe B. fsutil.exe C. msiexec.exe D. chkntfs.exe "Pass Any Exam. Any Time." - www.actualtests.com 27

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A. Use the FTP protocol to place a new directory onto the machine. B. Run the MKDIR command from the command prompt. C. In Control Panel, select folder options, then new. D. Run the CD command from the command prompt.

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Which of the following will create a new directory in Windows XP?

CompTIA 220-702: Practice Exam Answer: A

QUESTION NO: 89 A customer moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the following are correct? (Select TWO). A. The monitor cable is not fully attached to the PC. B. The display adapter's drivers need to be reinstalled. C. There are two video cards and the cable is attached to the disabled one. D. Resolution is set too high in display settings. E. The operating system is corrupted.

QUESTION NO: 90

Answer: A

QUESTION NO: 91

A laptop's LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further? A. Replacement of the keyboard B. Replacement of the rubber bumpers C. Replacement of the LCD hinges D. Replacement of the LCD panel Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Installheatsinks on the RAM modules. B. Install additional CPU fans. C. Replace the RAM slots. D. Install aheatsink on the chipset driver.

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A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?

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Answer: A,C

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CompTIA 220-702: Practice Exam QUESTION NO: 92 A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence? A. The sound card is defective and needs to be replaced. B. The sound card's LED is indicating that card is about to fail. C. The sound card needs to be reset to default settings. D. The sound card's optical plug is not connected. Answer: D

QUESTION NO: 93 A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? (Select TWO). A. The LCD monitor's power inverter does not function properly. B. The operating system's power settings prevent the battery from charging. C. The battery is not compatible with the laptop. D. The internal power connection on the motherboard is faulty. E. The power adapter is not working. Answer: D,E

QUESTION NO: 94

A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting? A. Ensure that the OS is installed properly. B. Ensure the computer has the proper cooling. C. Ensure that the mouse and keyboard are properly connected. D. Ensure RAM is correctly seated. Answer: D

QUESTION NO: 95

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Compress the hard drive files. Run the loop back command. which of the following motherboards should the technician install? A.CompTIA 220-702: Practice Exam A customer reports that a workstation no longer connects to the network. "Pass Any Exam.1 D. NLX D. Which of the following actions should the technician have the customer take FIRST? A.1 C. ATX C.0.255. C.1 Answer: B QUESTION NO: 98 After running Disk Cleanup the system is still running slow. AT Answer: D QUESTION NO: 97 Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC? A.com Ac tua lTe sts .www. Which of the following steps should a technician perform NEXT? A. B. Replace the NIC. Answer: D QUESTION NO: 96 In order to use the 5-pin DIN keyboard without a converter.0. Run Windows update. 255.0.255. The technician has the customer connect another workstation with the same cable and network port. 169. Any Time. 10.actualtests.0.254. Replace the motherboard. BTX B. D." . which works successfully.co m 30 .0. 127.1 B.

Answer: B Answer: B QUESTION NO: 101 A computer has received a custom update from the Windows Update website.com 31 Ac A. CPU tua lTe A technician is troubleshooting an issue on a desktop PC and has reduced the system to its essential components but cannot get the system to boot. The computer is emitting an ongoing series of beeps.co m . Install a new wireless network card. Check for file fragmentation. D. The file system is fragmented.actualtests.CompTIA 220-702: Practice Exam B. The power supply is faulty. D. Check for file corruption. C. "Pass Any Exam. Answer: D QUESTION NO: 99 A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue? A. Keyboard B. The processor is faulty. Install drivers from the manufacturer's website. Any Time. B. Replace the IDE cable.www. B. C." . Which of the following is the BEST step to take to resolve this issue? A. Video card D. C. The modem drivers are corrupt. Perform the system restore process from the recovery partition. Memory C. and now the wireless network card will not connect. Which of the following has malfunctioned? sts QUESTION NO: 100 .

B. Uninstall and reinstall the same updated driver lTe After installing an updated driver in Windows XP and rebooting the PC.co m 32 .CompTIA 220-702: Practice Exam D.com Ac tua A. Rerun Windows update to see if a security patch was not updated. wireless no longer worked. Where could the technician check to see if the wireless adapter is being recognized by the computer? A. D. C. The VGA driver is being used. Upon inspection.actualtests. Any Time. Internet Options B. it is discovered that very faint image can be seen only from an angle to the screen. Reseat the hardware D. There were no warning signs or malfunctions before the failure". The video adapter driver is corrupted. Event Manager Answer: C QUESTION NO: 103 Answer: B QUESTION NO: 104 A laptop exhibits no visible video." . System Configuration Utility C. Use Last Known Good Configuration B. the technician notices that the computer is acting erratically and suspects that the update is the cause. Which of the following BEST describes the problem with the laptop? A. Which of the following is the BEST method for correcting this driver problem? sts . The laptop battery is not fully charged. Answer: A QUESTION NO: 102 A laptop ticket description reads "When the computer was turned on. Use driver rollback C. The inverter is malfunctioning.www. "Pass Any Exam. Device Manager D.

com Ac tua lTe A. The PC is used to transfer data on a regular basis. Run Disk Defragmenter. B. sts A customer states that their laser printer printouts are appearing with random characters. Convert the file system from NTFS to FAT32. but has difficulty getting a strong signal on any nearby wireless network. C. The application is not compatible with the printer. The card installed is not compatible with the laptop and should be removed. The printer does not support postscript. Which of the following can be done to improve performance? A. The card is installed properly. but the internal antenna connectors were not connected.actualtests. Reinstall the operating system.co m 33 . The card is installed properly. C. Reboot the PC and run in Safe Mode.www. Any Time. The user installed the card upside-down. Which of the following is the MOST likely cause of the problem? . but the wireless card is disabled in the BIOS menu of the laptop. A new print driver has been installed to optimize graphic output.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 105 A user states their computer has noticeably slow performance. B. Answer: B "Pass Any Exam." . C. B. D. resulting in the OS receiving improper data signals for the wireless signal. A new toner cartridge was installed incorrectly. Answer: B QUESTION NO: 106 Answer: B QUESTION NO: 107 A laptop has recently had a mini-PCI wireless card installed. Which of the following is the MOST probable cause? A. D. The printer is not in graphics mode. D.

0 hub.co m Which of the following buttons in the printer properties window should be used to implement printer driver changes? . D. Any Time. C. Answer: C QUESTION NO: 111 Which of the following is the BEST tool to troubleshoot a DB-9 port? A.actualtests. The LCD panel D. Configure Port on Ports tab C. Printing Preferences on General tab B. Which of the following parts should be replaced FIRST? A.www. Install an IEEE 1394 compliant expansion card." .0 firmware update on the motherboard. The devices run at USB 2. Replace USB 1. Ohm meter "Pass Any Exam. The video adapter Answer: B QUESTION NO: 109 A. Which of the following will MOST likely provide USB 2.1 extension cables with USB 2. The display harness B. Printing Defaults on Advanced tab D. B. The LCD inverter C.1 speed without an external USB hub. Print Processor on Advanced tab .0 when tested on the technician's PC. Install an external USB 2.0 extension cables. The technician has confirmed that it is a hardware issue.CompTIA 220-702: Practice Exam QUESTION NO: 108 A laptop is received for repair indicating that the screen is very dim.0 functionality? tua QUESTION NO: 110 lTe Answer: C sts A.0 devices are running at USB 1. Install a USB 2.com 34 Ac A user reports that their system is giving a message stating that their USB 2.

the laptop has two 256MB SODIMMs installed and the laptop only has two SODIMM slots on the motherboard.com 35 Ac A. Oscilloscope D.actualtests. Remove the RTC battery. Remove the memory heat sink. D. Any Time. B. Anti-static wrist strap C. Remove the main battery.co m . Which of the following should the technician do to upgrade the memory? sts . C. Anti-static wrist strap Answer: D QUESTION NO: 113 Answer: B QUESTION NO: 114 A technician is upgrading memory on a laptop. Which of the following steps should the technician take FIRST? A.www. Install an additional SODIMM slot using the pads on the motherboard. C. Surge suppressor B. "Pass Any Exam. Replace the two 256MB SODIMMs with two 512MB SODIMMs. Screw driver C. Use a USB flash drive to increase the installed memory. D. tua lTe A laptop running Windows XP needs the RAM upgraded to 1GB. Loopback plug Answer: D QUESTION NO: 112 After rushing through a repair of a computer with a failed CPU. Which of the following tools would have prevented damage to the RAM during the repair? A. Remove the hard drive. UPS D. Currently. the technician finds that the RAM has started to report errors that were not present before." . Change the virtual memory settings to increase the RAM size. B.CompTIA 220-702: Practice Exam B.

the technician finds that the keyboard still is not functioning." . Which of the following would cause these network issues? A. B. Which of the following will correct this problem? . Windows XP does not support VPN features. D. Replace the USB controller. Windows XP firewall is turned on and not configured correctly.actualtests. C. Check all connections. D. B. The user is not using the correct Ethernet cable. C. sts A technician has installed an 802. Change the DIP switches. Update the WEP keys. The ticket explained that the Internet was working until the VPN connection was established.co m 36 .com Ac tua lTe A. After the keyboard was replaced with a known good one. Update the NIC firmware.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 115 A technician receives a ticket about VPN issues on a Windows XP PC.11n adapter card on a PC and noticed that the adapter is not performing at the expected speed. Answer: B "Pass Any Exam. Check the PS/2 connector. Windows XP firewall is corrupt and not working correctly. B. Which of the following steps should the technician take NEXT? A. C. Answer: B QUESTION NO: 116 Answer: A QUESTION NO: 117 A laptop has a non-functioning keyboard.www. Change the IRQ. D. now it will not allow the user to remote desktop or browse the Internet. Replace the motherboard. Any Time.

co Multiple users reported that they are no longer able to print to a network printer. DNS server name D. IP address C. Which of following is the BEST step for the technician to take when troubleshooting the problem? "Pass Any Exam.com Ac tua lTe A. B. Answer: A Answer: B QUESTION NO: 120 Which of the following commands would launch the Windows utility that stops the print spooler? A. Verify that the DNS Client service is running in the Services snap-in. fsutil Answer: C QUESTION NO: 121 A technician has a laptop that will not power on.CompTIA 220-702: Practice Exam QUESTION NO: 118 A Windows XP SP2 user is unable to connect to any Remote Desktop connections.www. All other users on the network are able to connect to Remote Desktop connections. C. Any Time. Printer description sts .msc D.actualtests. Install the latest updates to the network card drivers. Verify that the proper exception is checked in Windows Firewall. services. gpedit msc B. Which of the following steps should the technician take FIRST? A. MAC address B. Check the link light on the back of the network card. MSCONFIG C. The user is able to connect to websites and network shares. Which of the following has MOST likely changed to create this problem? m QUESTION NO: 119 37 . D." .

Services B. B. Which of the following is the FIRST action the technician should take to optimize space on the drive? A. Add or Remove Programs D. Delete all of the user's files except the most recent." . System Configuration Utility D. Data Sources (ODBC) C. B. Device Manager lTe Which of the following utilities will allow a technician to stop the DHCP client? sts . Turn on Disk Compression on the drive. Set the archive bit on all of the user's files. Replace the power adapter.CompTIA 220-702: Practice Exam A. Which of the following options can the technician suggest to stop this unwanted program from loading? A.com Ac tua A. Remove the battery and boot only with the adapter. Answer: A "Pass Any Exam. D. C. Check the output voltages with a POST card. Answer: C QUESTION NO: 122 An uninstalled program is still attempting to load when Windows starts. Run the Disk Defragmenter on the drive. System File Checker Answer: C QUESTION NO: 123 Answer: A QUESTION NO: 124 A technician determines that a user's hard drive is nearly full. Any Time.co m 38 . Add or Remove Programs C. C. Services B. Check the output voltages of the adapter with a CAT5 cable tester.www. D.actualtests.

and the computer is running slower than normal. Battery charge LED C.www. /noguiboot B.actualtests. Replace the faulty mouse." . Motherboard power connector B. Which of the following components is the issue? m 39 . Laptop's battery D. /bootlogo /noguiboot C.ini switches will allow a technician to install a non-default Windows splash screen? A. D. AC power cord sts . Remove any recently added hardware. C.CompTIA 220-702: Practice Exam QUESTION NO: 125 A user is reporting their mouse is moving when the user is not moving it. /bootlogo D. Which of the following is the FIRST action a technician should take? A. Runchkdsk. B.com Ac QUESTION NO: 127 tua Answer: A lTe A. Answer: B QUESTION NO: 126 Which of the following boot. Any Time.co A laptop user states that they need to move and apply pressure to the DC power adapter connector to make the 'battery charge' LED come on. Run an antivirus program. /noguiboot /bootlogo Answer: B QUESTION NO: 128 "Pass Any Exam.

CompTIA 220-702: Practice Exam A customer is having issues printing to a network printer every morning. Some of the other users are experiencing the same issue. Which of the following should the technician do NEXT? A. Power cycle the printer. B. Reboot the users' computers. C. Assign a valid static IP configuration. D. Clear the printer queue on each system. Answer: C

QUESTION NO: 129 A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall? A. 23 B. 443 C. 8080 D. 3389 Answer: D

QUESTION NO: 130

A. 6V B. 9V C. 12V D. 24V Answer: C

QUESTION NO: 131 A technician is installing Windows XP on a computer to manage larger than 4GB files. Which of the following file system formats is required for this computer? A. NTFS B. FAT

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is testing a power supply for correct output voltages at the HDD power connector. Which of the following voltages should the technician expect for a correctly working power supply?

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CompTIA 220-702: Practice Exam C. CDFS D. FAT32 Answer: A

QUESTION NO: 132 In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security? A. A public place where guests are free to access the wireless network. B. A small office where a defined number of specific wireless devices are used. C. A meeting room where various company users will access the wireless network during meetings. D. An office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering. Answer: B

QUESTION NO: 133

Answer: D

QUESTION NO: 134 Which of the following is the BEST solution for repairing a hard drive that results in the 'Missing Operating System' display upon booting? A. Use recovery console and thebootcfg /rebuild command. B. Use recovery console and thefixmbr command. C. Use recovery console and thechkdsk command. D. Use recovery console and thefixboot command. "Pass Any Exam. Any Time." - www.actualtests.com 41

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A. Perform anipconfig /flushdns. B. Plug into a different RJ-11 wall jack. C. Perform anipconfig /all. D. Perform anipconfig /renew.

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A computer was recently moved in an office area. The computer is using DHCP and the CAT5 cable is properly connected into a different network jack. The network jack does not have network functionality. Which of the following is the BEST way to resolve this issue?

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CompTIA 220-702: Practice Exam Answer: B

QUESTION NO: 135 Bluescreen crash displays during boot up and has a message 'STOP: 0xC0000135 {Unable to Locate a Component}'. Which of the following BEST describes the problem? A. Corrupted system registry hive B. Corrupted system files C. Corrupted master boot record (MBR) D. Corrupted NTLDR file Answer: B

QUESTION NO: 136

Which of the following command line utilities can be used to display and change file permissions? A. label B. verify C. attrib D. recover Answer: C

QUESTION NO: 137 The xcopy utility is used to:

A. copy files and directory trees. B. save the current directory thenchange it. C. compare the contents of two floppy disks. D. recover information for an unreadable disk. Answer: A

QUESTION NO: 138 An end user who manages payroll files has unexpectedly left the company; however, all of the payroll files are encrypted. How can these files be accessed?

"Pass Any Exam. Any Time." - www.actualtests.com

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Event Viewer B.com Ac tua A. Scandisk D.co m 43 . System Information C. The operating system must be reinstalled and the files can be accessed by the administrator. Disk Defragmenter C. The files must be decrypted using a saved copy of the user's public key." .www. Dr. Any Time. B. Which of the following would BEST resolve this issue? sts QUESTION NO: 140 .actualtests. C. Answer: A QUESTION NO: 139 Which of the following utilities optimizes a hard disk by rearranging the files stored on it? A. An EFS recovery agent must decrypt the files. Compress B. The local administrator can grant permission to the files. Diskcomp Answer: B Answer: C QUESTION NO: 141 After receiving a message at startup stating that 'One or more services failed to load at startup'. D. Watson Answer: A "Pass Any Exam. which of the following Windows utilities would a technician use to diagnose the issue? A. Check Disk D. Anti-spyware D. Firewall C. Antivirus B. Pop-up blocker lTe A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.CompTIA 220-702: Practice Exam A.

Celeron B. Which of the following should the technician do to resolve this issue? tua lTe sts . Faulty driver. C. reinstall or update driver. B. B. Bad fuser.g. Boot into safe mode. replace rollers and brushes. C. D. Any Time. Power the PC off and then back on until Windows loads." . Answer: C QUESTION NO: 144 A. perform maintenance (e. clean drum surface). uninstall the new application and reboot. Answer: D QUESTION NO: 145 The reason for using an anti-static wrist strap and mat is to prevent: "Pass Any Exam. Boot into safe mode and usingregedit remove all entries related to the newly installed software. Now the system locks up and will not finish loading Windows. Which of the following is the MOST likely cause and solution for this issue? A. Deteriorating rollers and worn brushes.CompTIA 220-702: Practice Exam QUESTION NO: 142 Which of the following CPUs would fit into an AM2 socket? A. the OS has been corrupted.com Ac A technician finishes installing a new application on a PC and reboots.www. Reimage the computer. place service call to printer manufacturer. Athlon C.co m 44 . Excess toner on drum. Core Duo D. D.actualtests. Itanium Answer: B QUESTION NO: 143 A user states that the laser printer is leaving a black line on all pages being printed.

Any Time. Computer Management "Pass Any Exam. Answer: C QUESTION NO: 146 Which of the following tools is BEST used to measure voltage and amperage from a power source? A. the computer from possibly slipping off the work area. damage to computer components from ESD.CompTIA 220-702: Practice Exam A. System Restore tua lTe Which of the following tools could be used to view. REGEDIT B." .co m 45 . disable. Loopback Plug B. D. System Monitor D. injuries from improper posture while repairing a computer.www. Multimeter C. update.com Ac A. Extension Magnet Answer: B QUESTION NO: 147 Answer: B QUESTION NO: 148 A program has stopped responding on a user's computer. Task Manager B. Device Manager C.actualtests. MSCONFIG C. B. Which of the following would be used to end the unresponsive program? A. and repair hardware drivers and settings? sts . Task Manager D. Power Supply Tester D. electrocution from computer components. C.

B.com 46 Ac tua lTe A. D. a desktop and two laptops. ipconfig /all B. Update the firmware on the router to allow for integration with dial-up. Cellular service with an adapter for the customer's laptop.co m . The technician suspects a failing NIC. ping -t C." . Answer: A QUESTION NO: 150 Answer: C QUESTION NO: 151 A customer states that their Internet connection is extremely slow. it creates a wireless hot spot. Setup Internet connection sharing through the desktop and the wireless router. Have the laptop's users dial-up each time they need the Internet. Which of the following command line tools would verify this? A. sts The only Internet service available for a customer is dial-up.11n capabilities for maximum speeds. D. Connect to the wireless router. Any Time. C. C. They have a home wireless router. How can a technician allow the users of the laptops to access the Internet simultaneously? . Which of the following could the technician recommend to the customer? A. ping -a D. EnableWiFi so the user can connect to any open network. A Bluetooth card to attach to multiple networks. USB adapter with 802.actualtests.www.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 149 A customer needs to be able to access the Internet while traveling. netsh winsock reset Answer: B QUESTION NO: 152 "Pass Any Exam. B.

The laptop case is not as airtight as it needs to be.exe. D.exe. xcopy C.co m 47 . Date and Time applet in Control Panel Which of the following files have replaced NTLDR in the Windows Vista startup process? A.exe B.www.com Ac tua lTe QUESTION NO: 154 sts Answer: C . C.actualtests. The fan is clogged with dust. chkdsk /r B. win. bootmgr. winload. The processor is old and needs to be replaced." . bootsect.exe Answer: A QUESTION NO: 155 A customer's laptop is overheating. ntdetect. io. B.exe. ntoskrnl. winresume. bootmgr. Which of the following is the MOST likely reason why the customer's laptop is overheating? A.exe. Where should the technician go to correct this? A. io. System applet in Control Panel B.exe.sys D. bootmgr.dos. The motherboard is old and needs to be replaced. io. copy /a D. Any Time. Regional and Language Options applet in Control Panel D. Command line and run: time /t C.sys. defrag Answer: A QUESTION NO: 153 A customer states that their clock is now in 24-hour format. "Pass Any Exam.exe.sys C.CompTIA 220-702: Practice Exam Which of the following will repair file structures and recover missing data? A.

www. D. master. The computer already hastwo hard disk drives installed and loads the OS from one of them. C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 156 When adding a second hard disk drive on the first IDE controller. Slave IDE controller C. Secondary IDE controller D. Answer: B. D. Which of the following will occur? (Select TWO). C. slave. The client will have to type in a new password. Master IDE controller B. B." . The technician will have to reset the client's account.com Ac tua A. The client's secured files will be accessible.D "Pass Any Exam. Answer: A QUESTION NO: 157 Answer: C QUESTION NO: 158 A client uses EFS and forgot their password. The client's secured files will be inaccessible. A. B. primary. E. the technician should configure the second hard disk drive as: A. A technician logs in as the administrator and clears the client's password.actualtests. secondary. The client will be able to login. The technician should add the two hard disk drives on which of the following? .co m 48 . Any Time. Primary IDE controller lTe sts A technician is adding two hard disk drives to a computer to provide more storage. The computer has no other drives present.

C.0 Answer: A QUESTION NO: 160 A user reports they cannot print from their inkjet printer and the error light is blinking. C.www. Answer: A QUESTION NO: 162 A user states that when they click on their name on the Welcome Screen. The only indication is a clicking sound when the user tries to print. The printer cartridge is low on color ink. B. A technician sees no signs of a paper jam. The cartridge carriage path is obstructed.actualtests." . USB 1. Upon inspection there is no paper jam. D. Fuser has overheated. D. A feed roller gear is broken. Which of the following has the FASTEST transfer rate? A.1 C. Feed roller gear is broken. Answer: A QUESTION NO: 161 A. Incorrect paper type has been loaded.co m . USB 2. IEEE 1394 B.CompTIA 220-702: Practice Exam QUESTION NO: 159 A technician needs to transfer data to an external hard drive that is 10/100 network capable. Which of the following is the MOST likely cause? tua lTe sts . Broadband D. the screen displays 'Loading personal settings' and then goes back to the Welcome Screen. Which of the following is the MOST likely cause? A. B. The user states that no odd sounds were heard. The printer displays a 'Paper Jam' error. Which of the following "Pass Any Exam.com 49 Ac A customer states that they cannot print from their laser printer. Any Time. Toner cartridge needs to be replaced. Feed rollers are dirty.

com Ac A user reports they are unable to connect to the Internet. DHCP server is assigned the wrong IP address. B. NTUSER. B.actualtests.255.INI file is missing or corrupted.1DNS server: 10.8.5. This problem started when a router was replaced.www. While testing to ensure proper installation. D.236. Which of the following should the technician check FIRST? A.DAT file is missing or corrupt from the user's profile. WINLOGON.CompTIA 220-702: Practice Exam could be the issue? A. D.co m 50 . Any Time. System resources B. Default gateway is on the wrong subnet." . LogonType is set to 0 in registry. C. Answer: B QUESTION NO: 163 A technician finished installing new speech recognition software on a PC. Answer: A QUESTION NO: 165 A user is having a problem sending email. Subnet mask is wrong. WIN. Speaker volume C.107Subnet mask: 255.237. but not receiving.2 Which of the following is the reason why the user is unable to connect? tua lTe sts . C. The technician checks the network settings and finds the below results: IP address: 10. Microphone connection D. Which of the following tools would be used to help determine the cause of problem? "Pass Any Exam.EXE is missing or corrupt.18. DNS server is on the wrong subnet.0Default gateway: 10.236.255. Display resolution Answer: C QUESTION NO: 164 A. the software is not displaying any text as the technician speaks into the microphone.

format Answer: A QUESTION NO: 167 Answer: A QUESTION NO: 168 Which of the following groups has access to a newly created NTFS folder by default? A. Port scanner B.co m 51 .actualtests. Everyone C." . tracert C. Power Users D.www.CompTIA 220-702: Practice Exam A. diskpart D. Cable tester C. Administrators "Pass Any Exam. NETSTAT Answer: A QUESTION NO: 166 A computer is running very slow. defrag B. The technician suspects a hard disk problem. format tua lTe A user states while saving files on the hard disk some of the data is inaccessible. Any Time. Which of the following tools would the technician use to help optimize the file system? A. ntbackup D. Creator Owner B. chkdsk B. IPCONFIG D.com Ac A. dir C. Which of the following Windows utilities should be used to confirm hard disk issues? sts .

Printers and Faxes C. sts . B. There is RF interference from a radio source nearby. There is an analog to digital to analog conversion problem. Display Properties D." . Regional and Language Options B.com 52 Ac tua lTe A. Which of the following processor types is needed? A. Which of the following commands will test the network connectivity status of the printer? "Pass Any Exam. C. Any Time. Slot 1 processor Answer: A QUESTION NO: 172 Multiple users have reported not being able to print to a network printer. The cables are damaged or not seated.www.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 169 In which of the following Control Panel applets is the system font controlled? A. Slot 2 processor C. Socket to slot adapter D. There is a digital to analog to digital conversion issue. Pin grid array processor B. Which of the following is the MOST likely cause? m .co The image on a user's monitor is shaking without any input from the user.actualtests. D. Fonts Answer: C QUESTION NO: 170 Answer: D QUESTION NO: 171 A technician is replacing a processor that is attached parallel to the motherboard.

Which of the following would quickly provide more information? sts . Use Microsoft knowledge base to search for the term.1. The ipconfig command reveals the below information: IP Address192. D.actualtests.CompTIA 220-702: Practice Exam A.255.www.1." . Press F1 and search for the term. tua lTe A technician is unfamiliar with terms in a dialog box.0 subnet as valid. Pocket knife C. Crimper D. The IP address is not a private address. "Pass Any Exam.255. The subnet mask is improperly configured. C.2. When making the ends of the cable which of the following tools is the MOST appropriate? A.0Default Gateway192. Pliers Answer: C QUESTION NO: 174 Answer: A QUESTION NO: 175 A client reports that they cannot connect to the Internet.co m . C. ping D. netstat C.168. B.com 53 Ac A.168.15Subnet Mask255. ipconfig Answer: C QUESTION NO: 173 A technician is running an Ethernet cable for a customer with custom cable lengths. Toner probe B. Alternate click and select "More information" D.1 Which of the following is the MOST likely cause of the problem? A. The default gateway is not in the same subnet.168. Alternate click and select "What'sThis?" B. Any Time. Windows does not recognize the 192. rsync B.

Toner cartridge B. A. C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 176 After upgrading to Windows Vista. Which of the following are the MOST likely causes of the problem? (Select TWO).actualtests. B. a client states that the run command no longer appears on the Start menu. System Configuration Utility B. The Vista run command is not installed by default during an upgrade. The user must be an administrator to have access to the run command.www. Answer: D QUESTION NO: 177 Which of the following tools can be used to diagnose and repair hard drive problems? A." . Fuser Answer: A. Formatter PCB D. Disk Defragmenter Answer: C QUESTION NO: 178 A user reports that a printer has started producing a repetitive image defect on all printouts. The run command is not displayed by default on the start menu. CheckDisk D.Which of the following is the reason the user cannot see the run command? A. Removable Storage MMC C.co m 54 . Vista has replaced the run command with the Power Shell. Any Time. D.com Ac tua lTe sts . Laser scanner C.E QUESTION NO: 179 "Pass Any Exam. Pickup rollers E.

rsop. Answer: D A. A. tasklist "Pass Any Exam. The hard drive has received a SMART error. D. D. secedit /refreshpolicy B. Check if the drive is over 1GB. A volume is flagged as dirty. Which of the following is the BEST choice to check? A.actualtests.msc D. E.www.com Ac A technician wants group policy changes on a Windows 2000 computer to immediately update. B.msc Answer: A QUESTION NO: 182 Which of the following commands shows Hotfixes installed on a Windows XP computer? A." . Check if the drive is a dynamic disk. Chkdsk is run on the boot volume. Check if the drive is NTFS. gpedit. B.E QUESTION NO: 180 A user connects a USB drive to a Windows XP computer but cannot see the drive in My Computer. C. Windows detects a virus tampering with boot files. Chkdsk cannot gain exclusive use of the volume selected.CompTIA 220-702: Practice Exam Which of the following conditions will cause Windows Autochk to be set? (Select THREE).co m 55 . The system halted during the last boot from a faulty driver. Which of the following commands should the technician use? tua QUESTION NO: 181 lTe sts . F. Answer: A. gpupdate /force C. Check if the drive is active. Any Time.D. C.

Spam.actualtests. systeminfo C. chkdsk D. Which of the following is a recommended action to take? A. Restore the computer to a previous point.co m 56 . Spyware C.www. C. several other windows within the browser appear. Worms. Disable System Restore." . Pop-ups.CompTIA 220-702: Practice Exam B. install antivirus program B. msinfo32 Answer: B QUESTION NO: 183 A user reports that when accessing a website. Trojan Horse lTe A user reports their computer has slowed down dramatically. turn on the pop-up blocker C. Which of the following BEST describes the symptom and corresponding fix? A. Answer: B "Pass Any Exam. Worm B. install antivirus program Answer: B Answer: B QUESTION NO: 185 A computer is thought to be infected with a virus. B. Which of the following is the MOST likely cause? sts QUESTION NO: 184 . Any Time. D. Boot to Safe Mode and enable Boot Logging.com Ac tua A. Trojan horses. Updated antivirus program reports show no inherent issues. install spam filter D. Boot to the Last Known Good Configuration. Virus D.

Which of the following is the MOST likely cause for this problem? A. Illegal operation Answer: D QUESTION NO: 187 Answer: D QUESTION NO: 188 A technician is having problems converting a basic disk to a dynamic disk on a laptop. BATCH error B. Guests B. but eliminated in Windows Vista? m 57 . Replicator D. There is less than 10MB of space available for the dynamic disk database. D.com Ac tua lTe A." . The disk must first be converted to a simple volume disk. The technician right clicks the disk in Disk Management and does not see the option to convert to dynamic disk. B. The disk has already been converted to a dynamic disk.CompTIA 220-702: Practice Exam QUESTION NO: 186 A user is running an application when an error occurs. Backup Operators C. Computers with a single drive do not support dynamic disks. The user is able to restart the application immediately.www.co Which of the following built-in groups was present in Windows XP. Any Time. C. STOP error D. Power Users sts . Illegal contact C.actualtests. Which of the following describes the type of error the user experienced? A. Answer: D QUESTION NO: 189 "Pass Any Exam.

com Ac tua lTe QUESTION NO: 191 sts .co m 58 . Which of the following is the MOST likely cause of the pop-ups? A. Which of the following should the technician do to troubleshoot this problem? A. The antivirus software is not functioning properly. Reload the driver. diskcomp B. Add all contacts to an address book. Any Time. D. Answer: D Which of the following would BEST prevent the spread of worms to other computers? A. The mouse is not functioning properly. C.www. Answer: C QUESTION NO: 192 A printer is printing unexpected characters. "Pass Any Exam. Reload the print spooler service. Spyware has infected the workstation. format D. B. The hard drive is fragmented.CompTIA 220-702: Practice Exam Which of the following commands would be used to prepare a new storage device for use? A. Check for error messages. start C. Enable email auto-preview functions. B. C. ftype Answer: C QUESTION NO: 190 A user notices that a lot of Internet browser windows displaying advertisements are popping up when logging on to the network. C. D." .actualtests. Only connect to the Internet when necessary. Enable antivirus email functions. D. Check printer queues. B.

Any Time. lTe sts A customer states they have a home network and when they connect to a wireless access point. Which of the following would be the BEST course of action to correct the issue? A. Install a faster speed processor so the machine does not generate as much heat. D.actualtests. Bad CMOS Battery Answer: D "Pass Any Exam. Assign a static address to the wireless card. Which of the following would BEST get the customer connectivity? . Stop background processes in the machine causing the processor to work harder. B. even after it is updated by using time synchronization.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 193 A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up. Incorrect time zone configured C. Enable the access point to distribute static addresses. B. they get a message of 'limited or no connectivity'. Which of the following is the MOST likely reason this could happen? A.co m 59 . C. C. Virus in the system B.com Ac tua A.www. Install larger fans and a larger heat sink due to the processor being overheated. Assign a dynamic address to the wireless card. They also mention the fan is constantly running. D. Clean out the heat sink and fans of dust to ensure proper air circulation. Spyware is affecting the system D. Answer: C QUESTION NO: 194 Answer: C QUESTION NO: 195 The customer states the clock is frequently wrong and loses time on the workstation. Reboot the access point to allow connectivity." .

MSCONFIG utility C. Answer: B Answer: D QUESTION NO: 198 A customer states that their machine takes a long time to start up.com 60 Ac tua lTe A.actualtests. Which of the following is the BEST explanation to why none of the access points are listed? A.11n access points are not available.11n network adaptor for a desktop computer. Control Panel C. The access points are out of range. The access points cannot accept any more connections. Which of the following should be scheduled to accomplish this? "Pass Any Exam.11n is not supported on the network. The technician tries to connect to an access point. but sees no available access points in the Wireless Configuration Manager. Msconfig Answer: D QUESTION NO: 199 A technician wants to schedule a task to be sure a machine is optimized on a regular basis. D.co During the startup of a Windows XP Professional workstation. Defrag B. Registry utility B. Control Panel D. a message appears stating a service failed to start.CompTIA 220-702: Practice Exam QUESTION NO: 196 A technician installs a new 802. B. C. System Clean-up D. Which of the following administrative areas will show what service failed? m QUESTION NO: 197 . 802. Event Viewer sts . Which of the following utilities allows the startup file to be modified? A." .www. 802. Any Time.

To backup temp files. C. Defragmenter B. D. Use a third party utility to reset the password. D. NTBACKUP does not backup temp files by default. Replace the pickup rollers. the BIOS setup password is unknown to all current employees. B. Answer: A QUESTION NO: 202 A user reports that when they print a document. C. it is discovered the temp files are not being backed up. Disconnect the power supply to the motherboard. Which of the following actions should be taken to fix the issue? A. Replace the fuser.CompTIA 220-702: Practice Exam A. Answer: B QUESTION NO: 201 A technician needs to modify the BIOS settings of a PC. How can the technician accomplish this task? A.co m .com 61 Ac tua lTe sts . C. Contact the OEM and ask them to clear the password. B. NTBACKUP is not running under the correct credentials." . however. Disk Cleanup Answer: A QUESTION NO: 200 A company uses an application that creates temp files that need to be backed up on a daily basis. the toner on the page sometimes rubs off and does not stick to the page. "Pass Any Exam. B. Replace the paper tray. Set the motherboard configuration jumper to clear the password.www. A test restore fails to restore the temp files. The NTBACKUP utility cannot backup temp files. In checking the backup catalog. Which of the following is the MOST likely reason? A. D. System Restore C. Any Time. Indexing Services D. Replace the registration rollers. the /T switch must be used.actualtests.

click theAdvanced tab.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 203 A customer is having trouble accessing a particular website. CAT3 B. Which of the following steps should the technician take in the troubleshooting process? A. click the Programs tab. In the Internet Options applet. 1 meter (3 feet) B. B. C. Shut down the computer and wait for five minutes." .actualtests.com Ac Answer: C tua A. In the Internet Options applet. to support a 10/100/1000BaseT SOHO LAN? A. 1000 meters (3281 feet) lTe sts A customer asks a technician to setup a SOHO network at their home. QUESTION NO: 204 QUESTION NO: 205 Which of the following cable types is required at minimum. D. and then click 'Clear SSL State'. 10 meters (32 feet) C.co m Answer: B 62 . The technician notices that it is a secured website. and then check 'Move system caret with focus/ selection changes'. CAT5e C.www. click the Content tab. CAT5 Answer: B "Pass Any Exam. In the Internet Options applet. CAT1 D. Which of the following is the maximum distance for CAT5 UTP cabling? . and then click 'Reset Web Settings'. Any Time. They would like to run cabling from the area where their Internet connection terminates to another room. 100 meters (328 feet) D.

CompTIA 220-702: Practice Exam QUESTION NO: 206 A computer has an IP address of 169. B.com 63 Ac tua lTe sts A. Disable the computer's memory check in BIOS. B.www." . Any Time. Defrag C. Answer: A QUESTION NO: 209 Which of the following BEST optimizes hard disk drive performance? A. Remove device drivers for unused peripherals. Network Backup Operators . C. Which of the following is the MOST likely cause of the network problems? A.actualtests. D.255. Answer: C QUESTION NO: 207 Answer: B QUESTION NO: 208 Which of the following below would BEST optimize Windows XP startup? A. Replicator Users C. The computer has a virus and should be quarantined immediately. ConfigureScanDisk to run at startup.0.0.co m Which of the following is a Windows XP Professional default Group account? . D.0. Delete unnecessary visual options "Pass Any Exam. Remove any unnecessary applications that start with Windows. Diskpart B. Domain Users D.254. Disk Cleanup Wizard D. C.157 and a subnet mask of 255. The computer is not communicating correctly with the DHCP server. DomainAdmins B. The network card is faulty and should be replaced. The network card is configured at half-duplex.

The user does not know which updates installed. Any Time. /MAXMEM= C. Windows Update raised the security level of the PC causing a conflict with an application. C. 'IRQL_NOT_LESS_OR_EQUAL'. The local anti-virus software caused a partial installation of the updated files.actualtests.co m .com 64 Ac tua A." . MBR corruption C.www. D. /3GB D. System file versions are now mismatched. Fragmented file system D. The stop message begins with. Spyware Answer: B QUESTION NO: 211 Answer: A QUESTION NO: 212 Which of the following boot options is used to troubleshoot physical memory issues? A. lTe sts A user reports the computer displays a blue screen after running Windows Update. Spam B. The user selected one or more updates incompatible with the operating system. Which of the following is MOST likely cause of the problem? . Windows Update installed an incompatible device driver.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 210 A customer's system boots with a black screen giving the error message 'Error Loading Operating System Which of the following is the MOST likely cause of this problem? A. B. /FIXMEM B. /LASTKNOWNGOOD Answer: B QUESTION NO: 213 "Pass Any Exam.

"Pass Any Exam.CompTIA 220-702: Practice Exam A workstation is not booting correctly. Which of the following commands would the technician use? A. The users are now getting the error 'System Restore not found'. chkdsk c: /c D. Which of the following is the BEST method to improve search time for all text files? A. chkdsk c: /i C. When changing file structures System Restore is one of three Windows features that need to be reinstalled from the original setup disk. Recover C. Indexing D." . A. System Restore must be reinstalled.www. After file structure conversion System Restore must be activated. chkdsk c: /f B. D. The user must configure the settings.actualtests. Which of the following is necessary when setting up a roaming profile? (Select TWO). When converting file structures. B. Regedit B. Convert Answer: C QUESTION NO: 215 A.co m 65 . Which of the following is causing the issue? lTe sts . C. Any Time. Answer: A QUESTION NO: 216 A user would like to have a roaming profile configured. System Restore can only be installed from the original setup disk. chkdsk c: /r Answer: D QUESTION NO: 214 A technician is working on a Windows Vista workstation. The technician wants to locate bad sectors and recover readable information.com Ac tua A technician converted all hard disk drives from FAT to the NTFS file structure.

co m 66 ." . Hard Drive Answer: C QUESTION NO: 219 Which of the following steps enables offline files in Windows 2000 and Windows XP? "Pass Any Exam. B. D. The antivirus was from a third-party vendor. The user must have an IP address on their client. C. C. Roaming profile has to be stored on a network server. Power Supply D. D. The installed antivirus was actually malware and has infected the user's computer. USB Controller C. Any Time. E. Answer: A QUESTION NO: 218 A.www. Roaming profile must to be stored on every client. The technician learns that the antivirus program was purchased from a popup window which appeared while the user was surfing the Internet and informed the user their computer was infected with several hundred virus variants. The computer does not meet the minimum system requirements in order to run the antivirus application without problems.CompTIA 220-702: Practice Exam B. Which of the following components may also be at fault? tua lTe sts . Windows built-in antivirus program will optimize the speed in the system. The user must be on a domain. Which of the following is the MOST likely cause of the problems? A. The new antivirus product successfully detected the viruses on the computer but was unable to remove them.actualtests.D QUESTION NO: 217 A user reports that their computer has been running very slow and displaying pop-up windows since they installed a new antivirus program. Answer: C. South Bridge B.com Ac A technician is troubleshooting a parity check error message and they believe that this is attributed to faulty RAM.

hit escape to force a boot up to floppy disk. MCSONFIG>Tools>Disable UAC E. B. Control Panel>Administrative Tools>Component Services C. Access the system BIOS.INI>Rem UAC C. Hit F6 during boot up.www. At POST. It prevents the user from accidentally deleting data files. D. B. D. It adds a layer of security to the file system. select removable storage as the boot source.co m 67 . "Pass Any Exam. How can the technician make the PC boot to the floppy disk? A.CompTIA 220-702: Practice Exam A. Answer: C Which of the following methods can be used to disable UAC? (Select TWO). It creates snapshots of open files for backup.actualtests. C. With the bootable floppy disk inserted. MSCONFIG>WIN. Raise the floppy disk in the boot order. Windows Explorer>Tools>Synchronize>Setup Answer: C QUESTION NO: 220 Which of the following is a benefit of the Volume Shadow Copy Service? A. Access the system BIOS. Control Panel>User Accounts>Turn User Account Control off D." . A.msc>Select UAC>Set startup type to disabled B. C. Start>Programs>Startup>delete UAC Answer: C. the system still boots to the hard drive. Windows Explorer>Tools>Folder Options>Offline Files D. Any Time. Enable 'Legacy Boot'. Control Panel>Administrative Tools>Computer Management B. It increases performance of the file system. Services.D QUESTION NO: 222 A technician needs to boot to a floppy disk to update the firmware of a hard drive.com Ac tua lTe sts QUESTION NO: 221 .

CPU is not locked into the socket.co Which of this following is best practice when securing a WiFi Network? (Select TWO).actualtests. B. Enable dynamic addressing. Which of the following is the causing the laptop to shutdown? A.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 223 Which of the following is a share permission? A. Write & Execute B. Change C. C. B. Disable SSID broadcast. Answer: B QUESTION NO: 226 "Pass Any Exam. After completing the install." .E QUESTION NO: 225 A technician is replacing a motherboard in a laptop. D. Modify Answer: B QUESTION NO: 224 Answer: D. sts . RAM is faulty. D. Any Time. Use WEP encryption.www. Read & Write D. E. the laptop shuts down after a few seconds of being on. C. LCD is not plugged in. m 68 . Enable MAC filtering.com Ac tua lTe A. Keyboard is not plugged in. Expand the signal strength.

Multimeter C. Which of the following tools would BEST be used to test the jack? A. and when the customer switches network jacks they get connectivity. Cable tester Answer: B QUESTION NO: 229 A customer is reporting that the local printer is on but is not printing. Multimeter B. B. There was an error on the workstation when Windows Vista was loading. Replace the fuser. Replace the feed roller. Any Time.CompTIA 220-702: Practice Exam A technician notices that the printer is jamming right before the fuser. Tone generator D. Tracert C. Ping D. Replace the transfer roller. Tone generator Answer: D QUESTION NO: 228 A technician is working on a motherboard and the computer is shutting down because of voltage problems. Which of the following tools would be used to test the resistance? A. Replace the pick-up roller.co m 69 .com Ac tua lTe sts . Which of the following is the problem? A.www. The application experience service is not started. Which of the following is the solution to the problem? A. No one else in the building is experiencing any issues. "Pass Any Exam." . C. Loopback plug B. Answer: C QUESTION NO: 227 A customer reports that they have lost network connectivity after a brown out in the building. D.actualtests.

com Ac tua A. Corrupted BOOT. which of the following connectors needs to be available? sts QUESTION NO: 231 .actualtests. Prior to installation. C. Any Time.co Answer: D m 70 . begins POST. SATA header D. displays the BIOS version information and then hangs with the error message 'Error loading operating system'. the chipset driver and then the OS. Install the OS. The Windows Defender service is started. the OS and then the hardware drivers.CompTIA 220-702: Practice Exam B. Answer: B QUESTION NO: 230 A technician installed a new motherboard in a workstation." . Corrupt MBR D. The Background Intelligent Transfer service is started. Install the OS.www. the application software and then hardware drivers. Which of the following describes the BEST steps for a proper installation? A. A virus has infected the system B. Boot sector corruption "Pass Any Exam. EIDE connector lTe A technician needs to install a new internal flash memory card reader into an available floppy drive bay. The print spooler service is not started. D. Install the chipset driver. Install the hardware drivers. Answer: A QUESTION NO: 232 A system powers on. D. B. Which of the following is MOST likely cause of this issue? A. the chipset driver and then the hardware drivers. USB header B. FDD connector C. C.INI file C.

Answer: B QUESTION NO: 235 A user reports their ATA specification CD-ROM is not working.co m 71 .actualtests. D. C. Which of the following is the MOST likely cause for this failure? A. Cable has the wrong conductors. CD-ROM is not enabled in the BIOS. BIOS memory settings aremisconfigured. Cables are damaged or not seated. Memory socket is faulty.www. B. Any Time. Using incorrect discs. Southbridge is faulty. Integrated controller is overheating. Answer: C QUESTION NO: 234 Which of the following BEST explains a system experiencing intermittent memory errors? A. D. D. Audio cables are not connected." . Memory sticks have corroded contacts. The hard drive needs to be defragmented. B. C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 233 A user's new hard drive stops without any warning. Which of the following explains intermittent problems with a user's hard drive? A.com Ac tua lTe sts . B. Answer: B QUESTION NO: 236 Which of the following PING command switches will not stop until the technician tells it to? "Pass Any Exam. C. Cables are reversed.

actualtests. dir D. -a Answer: B QUESTION NO: 237 A technician is sent to configure a wireless small office home office (SOHO) network in an urban areA. Which of the following utilities can the technician disable to help prevent unauthorized users on the network? A. nslookup B. Windows 2000 "Pass Any Exam. -r D.co m . MAC filtering B. Firewall C.www. chkdsk Answer: B QUESTION NO: 239 A technician is searching for a user's documents. DHCP D. -t C. -l B. Which of the following operating systems is installed on this workstation? A. Windows Media Center C. Windows Vista B. sfc C. The profile path that the documents were located was 'C: \Users\Username'. Any Time.com 72 Ac tua lTe sts .CompTIA 220-702: Practice Exam A. SSID broadcast Answer: D QUESTION NO: 238 Which of the following commands allows a technician to scan protected files and check the files version? A." .

The WLAN card is 802. C. Which of the following would be the BEST reason why the WLAN card is performing at that speed? A. The WLAN card is 802. The WLAN card is showing connected at 11Mbps.actualtests. Any Time. Task Scheduler B. Windows XP Answer: A QUESTION NO: 240 A technician is troubleshooting a WLAN card in a laptop. Answer: B QUESTION NO: 241 Which of the following is the BEST utility to use when mounting a hard disk as a folder in a Windows XP Professional machine? A. can be configured to perform automatic disk defragmentation? A. FDISK Answer: C QUESTION NO: 242 Which of the following utilities. Disk Defragmenter Tool C.11b. Disk Manager Answer: A "Pass Any Exam." .11g.11a.CompTIA 220-702: Practice Exam D. Disk Manager D.11n. The wireless infrastructure is 802. Task Manager D.co m 73 .11g. Format C: C.com Ac tua lTe sts . B.www. in Windows. Partition Manager B. The WLAN card is 802. D. The WLAN card is 802.

Ntldr.sys.sys.sys C. D.www.sys and boot." .sys and boot.com B. Which of the following is the QUICKEST way for the technician to move the photos? A. Solid state drives use an RPM which is too high for legacy workstations.com 74 Ac A user reports that they cannot install a new hard drive they purchased online. B. currently running Windows 2000. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention. not the needed IDE ports.sys D. Copy the user's profile to a jump drive and copy to the new computer. IO. C. The PC only has FDD ports available for expansion. Answer: D QUESTION NO: 246 A customer is experiencing screen issues on their aging laptop. not the needed SATA ports. IO. Any Time. The PC only has IDE ports available for expansion. but does not want to lose all the digital photos on the old computer. After further questioning. Msdos.co m .ini Answer: A QUESTION NO: 244 The customer wants to upgrade to a newer model computer.actualtests. the technician finds out that the new hard drive is a solid state disk and the user's PC is more than eight years old. A Windows 2000 PC can only use one active hard drive at a time.CompTIA 220-702: Practice Exam QUESTION NO: 243 Which of the following files are required to start Windows XP boot process? A.sys. boot. D. C.ini and ntboot. Copy the photos to a USB drive and copy to the new computer. boot. Save the old hard drive to the new computer and copy the files. Which of the following is the MOST likely reason the user cannot complete the upgrade? tua QUESTION NO: 245 lTe Answer: A sts . and "Pass Any Exam. msconfig. A. Move the photos to a CD-R and copy to the new computer. Config.ini and ntdetect. B.

LCD video card Answer: A QUESTION NO: 247 Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes. Windows Firewall. B. Answer: C "Pass Any Exam. a faint image on the laptop screen when this occurs.11g card installed.actualtests. Answer: C QUESTION NO: 248 A.CompTIA 220-702: Practice Exam sometimes it completely loses screen brightness. they need to have a newer 802." .11g model and the customer's laptop has an 802. it can be turned off under Security in the Control Panel. LCD panel D. it can be turned off in the Services MMC snap-in. it can be turned off under User Accounts in the Control Panel. C. The user claims the laptop cannot connect to the new wireless router. it can be turned off under System Properties.com Ac A technician receives a call from a laptop user that recently purchased a new wireless router.co m 75 . Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off? A. LCD video cable C. There is however. Security Center. Which of the following should the technician recommend? tua lTe sts .11g mode by changing software setting in the card's properties area. they need to have a newer FireWire card installed. D. C. LCD power inverter B. B. The wireless card is compatible with the new router but needs to have newer drivers installed. The technician finds out that the router is an 802. All 802. Which of the following is the MOST likely cause of the symptoms? A. D.www. The customer's wireless card is not compatible with the new router.11a wireless card installed. Any Time. User Account Control.11a wireless cards can work in 802. User Account Control. The customer's wireless card is not compatible with the new router.

C. Log On sts . The network uses MAC filtering. The network uses SSID broadcast. The computer does not have enough RAM to support the new graphics card." . Answer: A Answer: B QUESTION NO: 251 A technician has just installed an upgraded graphics card. several 'service fails to start' messages appear. The network uses WPA. All wireless computers connect to the new network except one computer that cannot connect the wireless network. Answer: B QUESTION NO: 252 A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. B. The new graphics card is incompatible with the existing processor. D. The power supply does not provide enough wattage to power the new graphics card. Recover D. C. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the "Pass Any Exam. D.CompTIA 220-702: Practice Exam QUESTION NO: 249 A technician installed a new wireless access point on an existing small office home office (SOHO) network with a selective security option enabled. Dependencies C. B. Which of the following is the cause of the problem? A. Which of the following service property tabs would be viewed to verify service requirements? m QUESTION NO: 250 . Which of the following is the cause? A. Any Time.actualtests. General B.co On a Windows XP Professional computer.www. The monitor cannot display the increased resolution that is a feature of the new graphics card.com 76 Ac tua lTe A. The network uses WEP. The computer's power turns off before it finishes booting.

D. Answer: B. FAT32 cannot handle single files larger than 4GB." . C. Which of the following should the technician check NEXT? lTe sts .www. Which of the following is the cause of the problem? A. The laptop's AC adapter "Pass Any Exam. The file is formatted with NTFS and is incompatible with the new drive. The fan works and the heatsink is in good condition. The BIOS is not configured for USB support.actualtests. B.com Ac tua A technician is troubleshooting a PC that continuously reboots.E QUESTION NO: 254 A. Which of the following could be the cause? (Select TWO). A. E. The old drive uses NTFS and is incompatible with the new drive. That the BIOSrecognizes the processor D. Any Time. That the motherboard is compatible with the processor B.co m 77 . The USB keyboard is not connected to a PS/2 port.CompTIA 220-702: Practice Exam transfer. The PC is not using the newest operating system available. FAT32 cannot handle single files larger than 2GB. Which of the following would the technician need to complete this task? A. That the proper amount of thermal paste has been applied Answer: D QUESTION NO: 255 A technician is going to flash the BIOS on a laptop. Answer: A QUESTION NO: 253 A technician has a PC that does not recognize the USB keyboard immediately after POST. The USB plug is not seated properly. The username and password B. That the case fans are all blowing out instead of in C. D. B. The BIOS does not show the USB keyboard in the device list. C.

CompTIA 220-702: Practice Exam C. An attacker hacked into the system. Installing the hard drive B. Any Time. Keyboard D. Pressing F6 during the install to load third party drivers C. Answer: C QUESTION NO: 257 Answer: C QUESTION NO: 258 A technician is installing Windows XP on a new SATA hard drive. The hard drive jumper is incorrect Answer: B "Pass Any Exam.co m 78 . Touchpad B. Which of the following components will MOST likely need to be replaced to resolve the issue? sts . Which of the following missing steps resulted in this error message? A. Which of the following is the MOST likely reason for the event? A. Motherboard C.com Ac tua A.www. External pointing device lTe A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. The CD of the operating system D. There is a loose object in the case. B. C. An optical drive drawer is open. Pressing F8 during setup to enter safe mode D. D. The laptop's hard-drive Answer: B QUESTION NO: 256 A technician notices that the BIOS event log shows a 'chassis intrusion'. The computer case was opened." .actualtests. The installation halts with a 'no bootable media found'.

Which of the following is MOST likely the problem? A. Use the Recovery Console and command format. B." . Any Time. B. D.actualtests.com Ac tua lTe sts A. . B. Use System Restore to roll back to an earlier date. The memory is failing.CompTIA 220-702: Practice Exam QUESTION NO: 259 While powering up a desktop PC. C. C. It forces cooler air into the power supply quickly. It forces hot air out of the PC. The CPU is overheating. D. It forces cooler air across the motherboard. Answer: D QUESTION NO: 262 Which of the following is the FIRST step a technician should take when installing a wireless network card? "Pass Any Exam. Use the Recovery Console and commandnslookup. D. The operating system is not installed. C. the unit will repeat three short beeps and will not POST. The hard drive is not attached properly.www. Answer: A QUESTION NO: 260 Answer: B QUESTION NO: 261 Which of the following is a reason why case fans should be installed in the front of a case? A.co Which of the following are possible solutions to the error message 'NTLDR not found'? m 79 . Use the Recovery Console and commandfixboot. The fan is easier to remove and clean.

Read the manufacturer's instructions. Answer: C QUESTION NO: 263 A technician powers on a user's PC and gets no video or POST. My Computer>Manage>Expand users and groups>Remote Desktop>Add User>Choose the user that needs the connection. After arriving onsite. Any Time. My Computer>Manage>Users and Groups>Groups>Remote Assistance Group>Add Users> Choose the user that needs the connection. power on the PC. Disconnect all peripherals except the CD-ROM.www.actualtests. B. listen and watch for the POST. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. listen and watch for the POST. Disconnect all peripherals then power on the PC. listen and watch for the POST. C. the technician can see the SSID. My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer> Select Remote Users. Install the wireless network card then the software. power on the PC. listen and watch for the POST. C. D.CompTIA 220-702: Practice Exam A.co m . Install the software then install the wireless network card. Download the latest drivers from the manufacturer's website. QUESTION NO: 264 A. B.com 80 Ac tua Which of the following are the steps for setting up a PC to enable Remote Desktop connection in Windows XP Professional? lTe sts Answer: D . B." . The technician can access the customer's "Pass Any Exam. power on the PC. Which of the following is the BEST action to take to determine if this is a bad motherboard and/or CPU? A. Disconnect all peripherals except the hard drive. My Computer>Properties>Remote Tab>Remote Assistance>Add User>Choose the user that needs the connection. Answer: D QUESTION NO: 265 A customer has a wireless router with WEP enabled. C. Remove all memory modules. D. D.

B. Which of the following is the MOST likely cause of the problem? A. The DHCP has been disabled. D. Go to Control Panel> click User Accounts> Click Disable User Account off> Click Continue. C. Go to Control Panel> click User Account Control> Click Disable User Account Control> Click Continue> Clear the check box and click OK." .CompTIA 220-702: Practice Exam network and the Internet utilizing an Ethernet connection. C.com 81 Ac tua lTe sts . B. How can this feature be disabled? A. Go to Control Panel> click User Accounts> Click Turn User Account off> Click Continue.co m . The gateway has been changed. Answer: C QUESTION NO: 266 A technician wants to disable User Account Control (UAC) in Windows Vista. D. The second USB connector is used for redundancy. Answer: B QUESTION NO: 267 A USB cable has a mini-USB connector on one end and two standard size connectors on the other. The second USB connector increases the power and enables functionality of the device. C.www. The incorrect WEP is being used. The second USB connector allows for the daisy-chaining of devices. B. Any Time. Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue> Clear the check box and click OK.actualtests. The second USB allows for power sharing between two devices making the devices last longer. The incorrect subnet mask is being used. D. Answer: A QUESTION NO: 268 Which of the following is the maximum file size for FAT32? "Pass Any Exam. Which of the following is the purpose of the second connector? A.

which of the following is the BEST action to perform? A. Five hundred megabytes Answer: B QUESTION NO: 269 A technician suspects one of the workstations in the office is infected with malware. B. the default Guest group should be: A.E QUESTION NO: 270 A user is running defrag on a computer and the power goes out. "Pass Any Exam.www. Two gigabytes B.actualtests. Four gigabytes C. deleted.co m 82 . Turn the computer on and runchkdsk /r D. B. After a period of inactivity the screen shuts off automatically. disabled. Cannot perform any anti-virus updates. A. Perform a disk cleanup B. used by all guests to the network." . Six gigabytes D. D. Drive light is always on even when no programs are running. Computer will not power on.com Ac tua lTe sts . D. When power is restored. C. C. Computer overheats and shuts off. Check Event Viewer for errors C. Which of the following are symptoms of a malware infection? (Select TWO). Run defrag Answer: C QUESTION NO: 271 To enhance security on a Windows workstation. used as a template for all user accounts. E. Answer: D.CompTIA 220-702: Practice Exam A. Any Time.

HTTPS D. Update the virus signatures. Run scandisk. B. Runchkdsk /f. SNMP C.co m 83 .www. Replace the computer. 25 C. Which of the following ports will the technician open? . HTTP Answer: C QUESTION NO: 275 "Pass Any Exam. Any Time.com Ac tua lTe A.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 272 A user has discovered that even though they are using the latest version of the anti-virus software. 443 sts A technician is configuring a small office home office (SOHO) router to allow FTP access.actualtests. D. Which of the following is the BEST solution for this problem? A. Answer: C QUESTION NO: 273 Answer: A QUESTION NO: 274 Which of the following protocols uses port 443 by default? A. the computer is still being infected by a virus." . C. LDAP B. 80 D. 20 B.

Faulty sensor C.www.actualtests.11g B.com Ac tua lTe sts . Paper pickup roller is worn B. 802. Which of the following could be the cause? A. Scanner unit is defective Answer: A QUESTION NO: 278 Which of the following wireless standards uses the 5GHz frequency? A. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the print job is sent. WPA D. Worn pickup rollers D. 802.CompTIA 220-702: Practice Exam Which of the following is the MOST secure wireless encryption? A. 802.11a "Pass Any Exam. IPSec C. Problem with the formatter board C. WPA2 B.co m 84 . WEP Answer: A QUESTION NO: 276 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. Problem with the developing drum B. Separation pad Answer: B QUESTION NO: 277 Which of the following will cause a ghost image on a printout? A.2 C. Paper tray D. Any Time." .

Optical drive B.0.co m Answer: C 85 . Power supply C. 192. 127.1 D. CD-ROM disk QUESTION NO: 280 Which of the following is a local host IP address? A.3 Answer: C QUESTION NO: 279 A user reports that after configuring the BIOS to boot to the hard drive first.0.1 Answer: B QUESTION NO: 281 Which of the following commands will make a new directory? A.255. 255.1 C.255.168. 169. 802. dir D.CompTIA 220-702: Practice Exam D. Any Time. cd B." .com Ac tua lTe sts .www. the system still tries to boot from the optical drive.1. md C. CMOS battery D. rd Answer: B QUESTION NO: 282 "Pass Any Exam.255 B. Which of the following is the MOST likely cause? A.actualtests.254 1.

co m A technician notices that the computer locks up at times and maintains a high commit charge. The CMOS chip needs to be replaced. Install a larger hard drive. Install a faster CPU. Which of the following is the BEST solution to resolve this problem? 86 . . which of the following properties apply? A. C. Check for a floppy disk in the FDD.actualtests. C.CompTIA 220-702: Practice Exam A technician installed a faster CPU and now the system will not start after the install. Check the CMOS to make sure the boot order is correct.www. Which of the following is MOST likely the cause? A. Guest users are allowed changed permissions. Answer: A QUESTION NO: 283 A. The technician then installed a known good CPU with the same negative results.com Ac When receiving a 'Missing NTLDR' error. B. The RAM needs to be upgraded. Increase virtual memory size. Install moreRAM. Any Time." . C. D. A loose connection on the hard drive. "Pass Any Exam. which of the following is the FIRST action that should be taken? tua QUESTION NO: 284 lTe Answer: B sts A. B. B. The technician removed and reseated the CPU with no positive results. Answer: B QUESTION NO: 285 When setting security permissions on a folder. D. Reboot the computer. Reload the operating system. The BIOS needs to be updated. D.

6 volts D. D. Decrease the graphics resolution for the printer. D. B. B. C. 2. read permissionsare denied on all files within the folder.com Ac tua lTe sts QUESTION NO: 287 . Add a higher capacity toner cartridge to the printer.co m 87 . Which of the following would BEST solve the issue? A." . All sub-folders inherit the most restrictive permissions within the folder. remove the top bezel covering the screws holding the keyboard in place. 15 volts Answer: B "Pass Any Exam. 5 volts C. Answer: B QUESTION NO: 286 Each time a user tries to print a document. Answer: A When replacing a laptop keyboard. Add additional RAM to the printer. C. remove the battery. C. Change the printer paper to lighter grade. D. Answer: D QUESTION NO: 288 How many volts does a power supply's 4-pin Molex connector carry to internal devices? A. Any Time.www. remove the AC power. By default. the FIRST thing to do is: A.5 volts B.CompTIA 220-702: Practice Exam B. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place.actualtests. the user receives a 'out of memory' error message. All sub-folders within that folder are given a password.

co m Which of the following encryption methods requires a 10-digit network key? . 64-bit WPA B. a red 'X" indicates which of the following? A.exe Answer: A QUESTION NO: 292 When using Device Manager. bootcfg /rebuild D. erd. Answer: C QUESTION NO: 290 Answer: B QUESTION NO: 291 Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system? A." . Device is disabled B.com 88 Ac tua lTe sts A.exe B. 128-bit WEP D. bootdisk.actualtests. Oil from the skin can decrease copper's ability to conduct heat. rdisk. B. C.CompTIA 220-702: Practice Exam QUESTION NO: 289 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. The copper can break loose from the heat sink and damage the computer's components.exe C. Static electricity from the technician's body can destroy the copper piping. Device conflict C. Any Time. No device driver found "Pass Any Exam. D.www. 256-bit WPA . Copper is a carcinogen and can be absorbed into the skin. 64-bit WEP C.

USB 2.www. Device has not been digitally signed Answer: A QUESTION NO: 293 Which of the following adapters will offer the HIGHEST data transfer rate? A. Both drives' jumpers are set for cable select. The new drive's jumper is set for master. Parallel B. Keyboard failure D. After installation and the first boot. Which of the following is the cause? ." .0 C. External monitor needs to be installed C.com Ac tua lTe A. D. Backlight failure B. Answer: A "Pass Any Exam. B. C. The old drive's jumper is set for master and the new drive is set for slave. the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? A.11n D. 802.CompTIA 220-702: Practice Exam D. The new drive is connected to the secondary bus as a slave drive. Bluetooth Answer: B Answer: A QUESTION NO: 295 A technician is adding a secondary IDE hard drive to an older system. Any Time. Laptop is running on battery power sts A technician is troubleshooting a laptop LCD monitor with an extremely dim screen.co QUESTION NO: 294 m 89 .actualtests.

Which of the following is the MOST likely cause of this problem? A." . Use a portable anti-static pad and wrist strap.actualtests. connecting it to the computer case. Which of the following is the BEST solution? A. Leave the computer plugged in and running. Leave the computer plugged into the outlet for grounding. D. The driver CD is for Windows XP only. QUESTION NO: 297 A. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus. C.com 90 Ac tua lTe The technician is working on a computer and the air is dry. Which of the following choices is the BEST option? sts . Move the secondary hard drive to the bay and then connect it to the primary bus. Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected. D.CompTIA 220-702: Practice Exam QUESTION NO: 296 The customer brings their mini-tower and a new DVD/RW drive they want installed. Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Use a wrist strap.www. Advise the customer it is best if the computer is taken back to the shop for repair. Connect the mini-tower and the new DVDdrive as the master on the secondary bus. Answer: A QUESTION NO: 298 A technician is trying to load a device driver directly from the manufacturer's CD for a PCI NIC. Connect the new DVD drive as the slave on the secondary bus.co Answer: B m . The technician finds a second hard drive in an empty 5.25 inch bay. The ribbon cable will not stretch from the primary hard drive to the open 5. and keep one hand on the case at all times while working on the unit. "Pass Any Exam. B. Any Time. C. so it will be in a controlled temperature environment. ensuring all components remain on the mat. The operating system is Windows VistA. Windows refuses to accept the driver.25 bay connected to the secondary bus and jumpered as a slave. and the wrist strap is connected to the mat. to stabilize the power. B.

The USB hub is a version 1. A technician is called and notes the user has the CD-RW drive. ISA D. Answer: C QUESTION NO: 300 A technician replaces two 1GB DIMMs with two 2GB DIMMs.www. Which of the following is the MOST likely cause? A. When the installed RAM amount is verified in Windows Vista. C. PCIe 1x "Pass Any Exam. Which of the following is the MOST likely reason for the problem? A. Mini PCI C." .actualtests. C. The DIMMs are different speeds. D. PCI B.0. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. The USB hub is a version 2. the internal wireless adapter is known by which of the following form factors? A.CompTIA 220-702: Practice Exam B. C. Any Time.1. Windows Vista 32-bit can only address up to 3GB of memory. D. Answer: A QUESTION NO: 299 A user reports that a newly installed external CD-RW is not working. D. The DIMMs are from different manufacturers. The USB hub was not externally powered. The technician needs to initialize the NIC first within Device Manager before installing a driver. B. The USB hub needs more USB ports. B.co m 91 .com Ac tua lTe sts . only 3GB appears. a flash disk. The driver is corrupt. The RAM amount needs to be updated in Virtual Memory. The driver on the CD is not digitally signed. Answer: B QUESTION NO: 301 On laptops.

SATA but with an adapter Answer: C QUESTION NO: 303 Answer: B QUESTION NO: 304 On a Windows Vista PC. Which of the following tools would the technician use to locate the cable that runs to each room? . where are the user files located? A. IDE but with an adapter D. the drive has an unfamiliar connector. SATA C. C:\documents and settings C. Extension magnet B. C:\users B.actualtests. Optical Time DomainReflectometer (OTDR) lTe sts A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. C:\usersettings Answer: A QUESTION NO: 305 "Pass Any Exam. Upon removal. Any Time. eSATA B. Multimeter D.co m . Toner probe C." .www. In the wiring closet all the Ethernet cables are hanging free and are not labeled.com 92 Ac tua A. C:\uac D. The documentation calls for an IDE hard drive. Which of the following types of hard drives is in the laptop? A.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 302 A technician has been asked to replace a hard drive in a laptop.

com Ac A. B.CompTIA 220-702: Practice Exam Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A.actualtests.co m 93 . The hard drive disk letter is not mapped. Windows XP Pro "Pass Any Exam. C:\Documents and settings\User1\Desktop B. The computer is being accessed by a hacker. Which of the following is the BEST reason for this? A. The file system is password protected. Windows 2000 C. by default. Three D.www. C:\windows\System32 D. Four Answer: B QUESTION NO: 306 A user's system is locking up after the Windows logo screen on boot-up. One B. uses 'Documents' as the name of a user's document folder? A. C." . C:\Users\User1\Desktop C. Two C. Any Time. The hard drive needs to be replaced. Answer: D QUESTION NO: 307 Answer: B QUESTION NO: 308 Which of the following operating systems. Windows Vista B. where would a technician find User1 desktop files? lTe sts . D. C:\Users\User1 tua In Windows Vista.

Cable D. Loopback plug D. Floppy disk C. Cable tester C.www.CompTIA 220-702: Practice Exam D. Power supply tester Answer: C "Pass Any Exam. Ethernet C. CD-ROM D. Extension magnet B. which of the following devices MOST likely has a problem? . ADSL QUESTION NO: 310 Answer: A QUESTION NO: 311 Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? A." . Hard disk B. Satellite B.actualtests.com Ac tua A. Processor lTe sts When a SMART error is received on a computer. Any Time. Windows XP Home Answer: A QUESTION NO: 309 Which of the following broadband networking technologies is MOST widely available in isolated areas? A.co m Answer: A 94 .

USB 1. Which of the following is MOST likely the cause? A." .0 . Enable the DMZ C. FireWire B. eSATA C. the onboard video no longer displays. C. Disable port forwarding Answer: A QUESTION NO: 315 Which of the following 802. D. The BIOS detected the PCIe video card and disabled the onboard video. Enable MAC filtering B. Enable DHCP D.co m Which of the following can be used to achieve the highest transfer rate for an external hard drive? . The PCIe video card is defective and is conflicting with the onboard video. N B. B "Pass Any Exam. The processor has overheated and is causing the video to not display. USB 2. Any Time.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? A. B.www.CompTIA 220-702: Practice Exam QUESTION NO: 312 A user reports that after installing a PCIe video card into a system. Answer: C QUESTION NO: 313 Answer: B QUESTION NO: 314 Which of the following will allow a technician to secure a wireless access point? A.1 D.actualtests. The drivers for the onboard video card have been overwritten by thePCIe video card drivers.com 95 Ac tua lTe sts A. A C.

Support for legacy devices has been turned to inactive in the BIOS. Any Time. Which of the following is the MOST likely cause of the problem? A. 512Mbps QUESTION NO: 317 Answer: C QUESTION NO: 318 After a computer has been returned from having the system board replaced. 1.CompTIA 220-702: Practice Exam D. The USB drivers were not installed after the repair. the technician finds that some of the drives will intermittently be unavailable.www. "Pass Any Exam. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. G Answer: B QUESTION NO: 316 When installing an external USB hard drive. The keyboard and mouse are plugged into the rear USB ports and are working properly. The front USB ports were not connected to the system board header. The BIOS does not recognize the new drives. D. The drives need to be formatted with NTFS.com Ac tua A. The power supply is not supplying enough power.actualtests.1Mbps B. C.0 port? A.co m Answer: C 96 . 480Mbps D." . lTe sts After installing multiple hard drives in a computer. B. The front USB ports need to be activated in System Properties. D. The partition tables on the drives need to be cleared. 100Mbps C. Which of the following is the MOST likely reason that the drives are periodically unavailable? . B. which of the following is the maximum speed that can be expected when connecting to a USB 2. C.

D.actualtests. Answer: D QUESTION NO: 320 Which of the following creates a secure connection to a remote host? A. Educate the user. TELNET Answer: C QUESTION NO: 321 A customer wants to ensure that their new drive has the fastest transfer speed.ini. IDE B. C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 319 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. USB C. Any Time.co m 97 . B. SSH D. Backup the registry. SMTP C. FTP B. EIDE D. SATA Answer: D QUESTION NO: 322 Which of the following expansion slots are available on a laptop? "Pass Any Exam.com Ac tua lTe sts ." . Remove all used applications. Backup the boot. Which of the following technologies should be recommended? A.www.

-r Answer: B QUESTION NO: 324 Answer: D QUESTION NO: 325 A technician receives a message stating virtual memory is low. Add RAID to the memory C. PCI Answer: C QUESTION NO: 323 Which of the following switches allows a technician to PING the host until stopped by manual override? A. Which of the following will resolve this issue? A. Increase the RAM speed Answer: A "Pass Any Exam.co m 98 . -t C. PCMCIA D. PCIx C. Increase paging file size B." . Changing the permissions and passwords D.www. Install a processor with larger L1 cache D.com Ac tua A. ISA B. Installing antivirus B. -l B.actualtests. Reconfiguring the firewall C. -n D. Educating the end user lTe Which of the following is the BEST way to mitigate phishing attempts? sts .CompTIA 220-702: Practice Exam A. Any Time.

Battery C.CompTIA 220-702: Practice Exam QUESTION NO: 326 A printer is connected to the network but users are no longer able to print to it. D. The case fan has stopped working.www. Whether the printer is out of paper C.com Ac QUESTION NO: 328 tua lTe sts . Which of the following has become defective? A. Video card B. B. Which of the following has MOST likely occurred? A. The workstation functions but is not making any noise. The processor has stopped working.co m 99 . Whether the network card defective B. A technician checks the connection and it seems to be seated properly. upon further investigation a faint image can be seen. The power supply has failed.actualtests. Answer: C QUESTION NO: 329 "Pass Any Exam. C. Which of the following should the technician check NEXT? A. Whether the printer has lost its IP settings D. Backlight Answer: D A workstation is constantly overheating." . Any Time. There are no other reported issues with the network. Theheatsink has gone bad. Whether the switch has gone bad Answer: B QUESTION NO: 327 A laptop's screen is dark. External VGA port D.

" . SATA D. 3 C. C. The CD drive cannot play DVDs. The video card does not support the video resolution. The data cable connected to the drive is a ribbon cable with a 40-pin connector. PATA B. Any Time.CompTIA 220-702: Practice Exam A user is unable to play a training video in their computer. SCSI Answer: A QUESTION NO: 331 A. Which of the following RAID levels does this match? lTe sts . Which of the following is the drive type? A.co m 100 . 2 B. RAID 0 B. The video card needs more RAM.com Ac tua A technician is instructed to configure a set of mirrored drives on a desktop. RAID 5 D. Which of the following is MOST likely the problem? A. D.www. Answer: A QUESTION NO: 330 A technician needs to replace a hard drive in a desktop computer. The HDD has been encrypted.actualtests. RAID 1 C. B. Floppy C. 4 "Pass Any Exam. RAID 10 Answer: B QUESTION NO: 332 Which of the following is the MINIMUM amount of hard drives needed for a RAID 5 array? A.

actualtests. 5 Answer: B QUESTION NO: 333 Which of the following commands will map a network drive? A. NET FILE D. NET SHARE D. NET B. NET SHARE C. EDIT C. NET USE B. NET VIEW Answer: A Which of the following commands will allow remote use of a folder? A. SHUTDOWN Answer: A QUESTION NO: 336 Which of the following Windows features would a technician use to setup a program that needs to run daily? "Pass Any Exam. RECOVER D. Any Time. NET VIEW Answer: B QUESTION NO: 335 Which of the following commands will allow a technician to start and stop Windows services? A.com 101 Ac tua lTe sts ." .CompTIA 220-702: Practice Exam D.www.co QUESTION NO: 334 m . NET SEND B. NET FILE C.

actualtests.com Ac tua A. Event Viewer D. Task Scheduler C. Which of the following is the BEST tool for verifying the cord type? sts QUESTION NO: 338 . Load tester D. Administrator logs C. Computer Management B. Disk Manager Answer: C "Pass Any Exam. Services and Applications Answer: B QUESTION NO: 337 Which of the following Windows applications is used to create a mount point? A.www. Multimeter C. Task Manager Answer: B Answer: A QUESTION NO: 339 A new security administrator asks a technician to help review logs on a computer system. Performance Monitor B. Cable tester B. Disk Management C.CompTIA 220-702: Practice Exam A." .co m 102 . Loopback plug lTe A technician is making multiple CAT5 patch cords to hook new equipment to the network. Which of the following tools would the technician use to show the security administrator the logs? A. System Tray B. Performance Monitor D. Event Viewer D. Any Time.

Default gateway Answer: A QUESTION NO: 341 Which of the following protocols is used for remote administration? A." . IMAP Answer: C A.actualtests. DNS C. Any Time. NAT C. DIG Answer: A QUESTION NO: 343 A technician receives an alert that a machine on the network is infected with a virus. The virus cannot be removed by the antivirus "Pass Any Exam. TFTP B.co m . After confirming that the PC is physically connected to the network. The antivirus software on the machine has detected the virus. TELNET D. Subnet mask B. a technician receives a response of "Destination host unreachable". which of the following commands should the technician use to get more detailed information? tua QUESTION NO: 342 lTe sts . GREP C.www. SSH D.com 103 Ac While using the ping command to try and reach a local server. NAT D.CompTIA 220-702: Practice Exam QUESTION NO: 340 Which of the following is used to assign a computer to a specific network segment? A. TRACERT B.

Switch to automatic updates C. Use an encrypted file system B. Educate end users about viruses Answer: B QUESTION NO: 345 Which of the following is the BEST way to protect against a data loss caused by the theft of a laptop? A. Any Time.co m 104 .www. Shut down the power to the system Answer: C QUESTION NO: 344 A technician at the company spends a large amount of time manually installing antivirus updates on individual machines." . Switch to encrypted file systems B. Quarantine the infected system D. Encrypt system folders and files Answer: A QUESTION NO: 346 Which of the following terms describes files and folders in sub-directories having the same permissions as the root or parent directory? A. Install anti-malware software D.com Ac tua lTe sts . Which of the following actions should be taken FIRST? A. Strong passwords D. Which of the following steps could be taken to reduce the amount of time spent maintaining antivirus systems? A. Schedule user education B.actualtests. Least privilege "Pass Any Exam. Quarantine all systems on the network C.CompTIA 220-702: Practice Exam software. Three-factor user authentication C.

Any Time. The user hasBlu-ray discs B. The users has aBlu-ray drive Answer: A QUESTION NO: 348 Answer: D QUESTION NO: 349 A technician is preparing user education to raise awareness of malware.actualtests. Which of the following is the MOST likely cause of the user's issue? sts . After troubleshooting. Malware tua lTe A user reports that their computer is running slower since they viewed an online training presentation. the technician determines that the CD drive in the user's computer is fully functional. B. However.co m . decreased volume of spam. Which of the following is MOST likely the cause? A. increase number of pop-ups. Default permissions C. Worm C. Virus B. All of the following are malware symptoms EXCEPT: A. "Pass Any Exam.www. The user is also receiving an increased amount of spam email. decreased system performance. The user has CD+RW discs C.com 105 Ac A. The technician's goal is to increase user awareness and prevent the future spread of malware. the technician cannot get the optical discs to work. Local shares D." . Network bandwidth D. The user has CD-RW discs D.CompTIA 220-702: Practice Exam B. C. Inheritance Answer: D QUESTION NO: 347 A user reports that new optical disks are not working.

Which of the following errors might appear on the printer as a result? A. IO. Any Time. home page hijacking. Out of memory D. Pagefile. Replace drum B. DEFRAG C. MSCONFIG B. Answer: B QUESTION NO: 350 A user receives an error about missing or corrupt files every time the user reboots their computer.sys lTe sts Files used for a short period of time and updated frequently are stored in which of the following locations? .com Ac tua A. CHKDSK D. Clear paper jam C." .co m Answer: C 106 . Replace toner Answer: C "Pass Any Exam. \RECYCLER D.sys C. FDISK QUESTION NO: 351 Answer: A QUESTION NO: 352 A printer takes over 30 minutes to print single pages when the pages contain large pictures.actualtests.CompTIA 220-702: Practice Exam D. \Temp B. Which of the following system tools should a technician use FIRST to correct the error? A.www.

"Pass Any Exam. Paper tray B. Any Time. Drum Answer: B QUESTION NO: 354 Computers on the network are frequently infected with viruses. Fuser C. Toner D. Antivirus engines C.com 107 Ac tua QUESTION NO: 355 lTe Answer: B sts A. malware. System B.co m Which of the following logs contains information related to user installed programs and the performance of all programs? . end users should be educated about all of the following EXCEPT: A. Audit D.actualtests. Antivirus signatures B. Malware engines D. Virus encyclopedias Answer: A QUESTION NO: 356 To prevent unintentional destruction of data and the theft of data from company machines. Which of the following components should be replaced? A." . Security . worms and Trojans.www. Application C. malware.CompTIA 220-702: Practice Exam QUESTION NO: 353 A color laser printer is producing pages where the ink smears when touched. Which of the following should be updated automatically to prevent future problems? A.

co m 108 . Number of client machines Answer: A QUESTION NO: 360 "Pass Any Exam.CompTIA 220-702: Practice Exam B.www. \Temp C. Any Time. \System32 B. 8080 Answer: C QUESTION NO: 359 Which of the following is MOST important when installing a wireless router? A. spear-phishing. 23 B. Location B. D." . \Documents and settings D. \Windows Answer: D QUESTION NO: 358 Which of the following ports need to be open for RDP? A. Answer: D QUESTION NO: 357 In which of the following locations is the fonts folder stored in the Windows OS? A. C. social engineering. DCPA C.com Ac tua lTe sts . secure protocols.actualtests. 3389 D. SSID D. 125 C.

NSLOOKUP D.co m 109 .1 B.com Ac tua lTe sts . TRACERT B.1 D. 172.actualtests. WPA Answer: D QUESTION NO: 361 Which of the following commands is used to duplicate a directory from one location to another? A. 169.16 1.www. EDIT Answer: C QUESTION NO: 362 Which of the following IP addresses is used to test that TCP/IP is installed correctly? A.1.1 Answer: C QUESTION NO: 363 Which of the following is the BEST command to perform DNS queries? A." .254. WEP C. Disabling SSID B.168. MOVE B. NETSTAT Answer: C "Pass Any Exam. COPY C. 192. Static IP D. XCOPY D.0.1 C. Any Time.0.0. PING C.CompTIA 220-702: Practice Exam Which of the following provides the GREATEST security? A. 127.

Multimeter D. they report that the animations on the windows interface are extremely slow.actualtests.com 110 Ac tua QUESTION NO: 366 lTe Answer: A sts A. Disable UAC Answer: A QUESTION NO: 367 Which of the following locations can the STOP error code be found after a Windows BSOD? A.co m A laptop is powered on and the technician can hear the hard drive running but cannot see anything on the screen.www. Disable external devices C. Loopback plugs B." . Device Manager B. Lid switch B. Disable Aero B. Disable NTLDR D. Cable tester C. Any Time. Services Console "Pass Any Exam. Battery voltage . Which of the following should the technician check FIRST? . Inverter board D. Video drivers C. Which of the following would BEST help to resolve the issue? A. TDR Answer: A QUESTION NO: 365 After a user has upgraded to Windows Vista. Which of the following tools is BEST for the technician to use to test the computer COM port? A.CompTIA 220-702: Practice Exam QUESTION NO: 364 A user is having problems with their external modem.

Dust buildup B. My Computer D.www. Enable MAC filtering Answer: D QUESTION NO: 371 "Pass Any Exam. The subnet mask of each wireless client D. The network name of the wireless network C. Event Log Answer: D QUESTION NO: 368 Which of the following should be checked FIRST if the laptop's fan continuously goes full speed? A. Thepreshared WPA key for encryption B.com Ac tua lTe A. Battery temperature D. Any Time.CompTIA 220-702: Practice Exam C. Enable WEP encryption C. The IP address on each wireless client sts Which of the following needs to be set manually on wireless clients if the WAP SSID is hidden? . AC adapter C.co m Answer: A 111 . Disable SSID broadcast D." . Disable DHCP server B.actualtests. Fragmentation QUESTION NO: 369 Answer: B QUESTION NO: 370 Which of the following would be the BEST way to restrict access to the WAP from certain clients? A.

co m 112 . NSLOOKUP D. C:\Program Files D." .www. C:\Windows\System32 Answer: B QUESTION NO: 372 Within a 64-bit Windows desktop OS.actualtests.com Ac tua Which of the following commands will BEST determine the point where a connection is dropped between a client and a remote server? lTe sts . C:\Windows\ C. by default where are the program files for 64-bit programs located? A. C:\Program Files (x86) Answer: A QUESTION NO: 373 A. MSCONFIG Answer: B QUESTION NO: 374 After a printer's toner is replaced. Any Time.CompTIA 220-702: Practice Exam Within a 64-bit Windows desktop OS. PING B. by default where are the program files for 32-bit programs located? A. TRACERT C. which of the following should a technician check FIRST if the printer now only prints blank pages? A. C:\Windows\ B. The voltage power supply B. Cartridge shipping tab "Pass Any Exam. C:\Program Files (x86) C. C:\Windows\System32 D. C:\Program Files B.

Monthly C. Disable Aero D. Roller regenerator applied B. Which of the following would BEST resolve the issue? A.CompTIA 220-702: Practice Exam C. Any Time. Disable NTLDR Answer: C "Pass Any Exam. Page count reset C. Printer drivers D." .actualtests.com Ac tua lTe sts . Yearly B. Disable Spooler C. The I/O port Answer: B QUESTION NO: 375 Which of the following should be performed after a maintenance kit has been applied and full functionality tested? A. it is reported that the animations on the GUI are extremely slow. Weekly D. Disable UAC B.www. New network settings applied D. Printer drum replacement Answer: B QUESTION NO: 376 Which of the following is the BEST choice for the frequency of antivirus software and definition updates? A. Daily Answer: D QUESTION NO: 377 After a user has upgraded to Windows Vista.co m 113 .

Which of the following is the QUICKEST way to the user's folder? A.actualtests. user's name. user's name. The video card to see if it is faulty Answer: A QUESTION NO: 381 A technician needs to backup a user's local My Documents on a Windows XP workstation. Needle-nose pliers B.www. Documents and Settings. A video adapter to see if the onboard video is conflicting with the motherboard D. and then My Documents "Pass Any Exam. Services Console C. My Computer D. Networking Control Panel Answer: B QUESTION NO: 379 Which of the following would be the BEST device to use when removing a loose screw from the inside of a laptop? A. Loopback plug Answer: A QUESTION NO: 380 A new video adapter is installed onto a system that has onboard video.CompTIA 220-702: Practice Exam QUESTION NO: 378 In which of the following locations could a technician restart the printer spooler? A. Locking pliers D. Any Time. Documents and Settings.com 114 Ac tua lTe sts . The video card's IRQ to see if it is conflicting with the sound card C. Extension magnet C. Browse to the root. Which of the following should be checked FIRST if the video is not displaying? A." . and then My Documents B.co m . Printers and Faxes Control Panel B. The BIOS to see if the onboard video has been disabled B. Users. Browse to the root.

www. DFS log B. In which of the following locations would the technician MOST likely check to investigate error messages with the antivirus? sts ." . My Documents. IPCONFIG C. and then user's name Answer: A QUESTION NO: 382 A user cannot connect to any of the mapped drives on their Windows XP workstation. NSLOOKUP "Pass Any Exam. A.com 115 Ac tua A. NET SHARE Answer: A QUESTION NO: 383 Answer: C QUESTION NO: 384 A technician is troubleshooting a client issue with DNS on a Windows workstation. Type %temp% into the run box. Type %system% into the run box D.actualtests. Any Time. Which of the following utilities could the technician use to determine which DNS server the client workstation is using? (Select TWO).co m . NET USE B. Which of the following commands could a technician use to delete drive mappings using the command prompt? A. NET USE B. System log C.CompTIA 220-702: Practice Exam C. TRACERT E. IFCONFIG D. NET USER C. Security log lTe A technician is troubleshooting a user's problem with their antivirus program. NET SESSION D. Application log D.

System log D. All workstations should be pointing to a central NTP server.CompTIA 220-702: Practice Exam Answer: B. Which of the following locations would the technician check to investigate error messages related to this issue? A. Enable SSID and configure WEP C." .com 116 Ac tua lTe A. MAC address filtering Answer: A QUESTION NO: 388 "Pass Any Exam. Disable SSID broadcasting B.E QUESTION NO: 385 A technician is troubleshooting a workstation that has the wrong time information. IIS log B.co m .www. SNMP C. TRACERT sts Which of the following tools would the technician MOST likely use to remotely connect to a router when resolving a client issue? . Application log C. Security log Answer: C QUESTION NO: 386 Answer: A QUESTION NO: 387 Which of the following provides the LEAST security when setting up a small office home office (SOHO) wireless environment? A. Any Time. Net Use D. SSH B.actualtests. Create a PKI and setup certificate based access D.

EFS D. Antivirus software C. Which of the following should the technician do NEXT? A.actualtests. Which of the following is the BEST location for a technician to forcefully end programs? A." .CompTIA 220-702: Practice Exam A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2. Encryption Answer: A QUESTION NO: 391 A user reports slow performance when opening applications on a computer. Install the latest wireless NIC drivers B. End user training B.co m 117 . IPCONFIG "Pass Any Exam. Group policy D. Domain membership C. Bitlocker Answer: D QUESTION NO: 390 Which of the following is the BEST way to prevent social engineering tactics? A. BIOS password B. MSCONFIG B. Install the latest wireless NIC firmware C.com Ac tua lTe sts .www. WPA2 is not listed as an option. Install the latest WAP drivers Answer: C QUESTION NO: 389 Which of the following could be used to prevent an attacker from accessing the master boot drive when attaching a hard drive to another system? A. While configuring the WAP. Any Time. Install the latest WAP firmware D.

The storage device is a USB 2.1 Answer: D "Pass Any Exam. Tweezers Answer: D QUESTION NO: 393 Which of the following commands creates a new folder on a storage device? A.com Ac tua lTe sts . Which of the following is MOST likely the problem? A. Locking pliers C. Any Time.1 and computer is a USB 2. DIR B. The storage device is near full capacity and needs formatting B." . CD D.0 C. Task Manager Answer: D QUESTION NO: 392 Which of the following tools is BEST to use if a technician has dropped a screw into a workstation while repairing it? A. RD C. Cable tester D. MD Answer: D QUESTION NO: 394 A user states that their USB device is transferring data slowly.co m 118 . Extension magnet B.CompTIA 220-702: Practice Exam C. Computer Management D. The storage device is a USB 1.actualtests.0 and computer is a USB 1. The device when used on a different computer transfers data quickly.www. The device drivers are not compatible with the computer D.

CompTIA 220-702: Practice Exam QUESTION NO: 395 Which of the following is a speed enhancement in Windows performance when searching for files? A. Indexing B. Formatting C. Disk Cleanup D. System Restore Answer: A

QUESTION NO: 396 Which of the following should be used to check a serial port for functionality? A. Loopback plug B. Toner probe C. Multimeter D. Cable tester Answer: A

QUESTION NO: 397

A. Print spooler has been disabled B. IP address of the printer has been modified C. Printer is out of paper and is producing an error D. IRC service was stopped Answer: B

QUESTION NO: 398 A technician receives a PC that will not turn on. The technician has tried using a different power cord and outlet. Which of the following should the technician check NEXT? A. CMOS battery "Pass Any Exam. Any Time." - www.actualtests.com 119

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QUESTION NO: 399 Which of the following percentages is required for Disk Defragmenter to fully defragment the volume? A. 5% B. 15% C. 25% D. 50% Answer: B

Which of the following commands can be used to map a network drive? A. nslookup B. xcopy C. ipconfig /all D. net use

QUESTION NO: 401

Which of the following could be used to test the voltage coming from a power supply? A. Line tester B. Multimeter C. Loopback plugs D. Cable tester Answer: B

QUESTION NO: 402

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-702: Practice Exam Which of the following should be used to test a parallel port? A. Line tester B. Multimeter C. Null modem cable D. Loopback plugs Answer: D

QUESTION NO: 403 A technician is upgrading memory in a desktop PC. The user purchased two 2GB DIMMS from the PC manufacturer. The PC powers on and POST shows 2GB of RAM. Which of the following is the FIRST action to perform? A. Update the manufacturer's chipset drivers. B. Replace the two 2GB DIMMs with four 1GB DIMMs. C. Update the PC BIOS and verify all memory is seen in POST. D. Replace both of the 2GB DIMMs memory with new memory. Answer: C

QUESTION NO: 404

An administrator has connected a computer to the network, but does not have connectivity. Which of the following is the BEST way to test connectivity? A. Digitalmultimeter B. Line tester C. Network card tester D. Computer diagnostic software Answer: B

QUESTION NO: 405 Which of the following tools should the technician use when testing a serial port? A. Cable tester B. Multimeter

"Pass Any Exam. Any Time." - www.actualtests.com

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The printer is offline.co m 122 . The user does not have the proper security permissions. Loopback plug D. Logic probe Answer: C QUESTION NO: 406 The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Answer: B QUESTION NO: 407 A customer has a dim image on their internal LCD panel. Which of the following is MOST likely the cause? A. Daylight savings time is checked in the OS settings.CompTIA 220-702: Practice Exam C. Any Time. System I/O Answer: A QUESTION NO: 408 A technician has to repeatedly set the BIOS time.com Ac tua lTe sts . Daylight savings time is unchecked in the OS settings. but when connecting to an external display. Which of the following is MOST likely the cause of this issue? A. B.www. The network connection is unavailable. Which of the following is MOST likely the cause? A. Answer: C "Pass Any Exam. D.actualtests. the image is fine. D. Inverter B. The OS system time is wrong. C. The print spooler is stopped. LCD cable C. LCD panel D." . The CMOS battery has to be replaced. B. C.

reboot. Optical drive Answer: B QUESTION NO: 411 A." . the process stalls at configuring BIOS settings. shut down and move the jumper back.CompTIA 220-702: Practice Exam QUESTION NO: 409 A laptop optical drive has failed and needs to be replaced with a drive allowing the user to store 25GB of data on each disk.com 123 Ac While trying to load an image on a machine.www. and move the CMOS jumper. Shut down the workstation. DVD+RW C. and reboot the machine. Update BIOSfirmware. Answer: A QUESTION NO: 412 A user needs a laptop keyboard replaced because the space bar is not working. Which of the following drive types would MOST likely be installed? A.actualtests. Blu-Ray Answer: D QUESTION NO: 410 A technician has been called to a user's desk to diagnose a computer that is making a loud grinding noise when it is powered on. Motherboard D. B. A technician replaces the "Pass Any Exam. Move the CMOS jumper. C. remove the CMOS jumper.co m . Any Time. The computer fails to load the operating system and has an error that states 'no boot device found'. Hard drive C. Memory module B. it does not POST. DVD D. reinstall the OS. and reboot the machine. When the technician restarts the machine. Restart the machine. D. Which of the following can be performed to resolve this issue? tua lTe sts . boot. Which of the following has failed? A. DVD-RW B.

co m 124 . StickyKeys is enabled and needs to be disabled. The drive is high density dual-sided "Pass Any Exam.com Ac tua lTe sts . C. The display panel is defective. the line appears and then disappears. D. The keyboard ribbon is not seated properly." .CompTIA 220-702: Practice Exam keyboard. B. Any Time. The bus speed is compatible with the floppy drive B. The video controller on the system board is defective. The motherboard firmware version B. and notices that a diagonal set of keys will not respond. With which of the following should the technician be MOST concerned? A. The hinge on the display panel is damaged. The display cable is loose or damaged. Answer: B QUESTION NO: 414 A technician is installing a second PATA hard drive on the same channel as an existing PATA drive. Which of the following is the MOST likely cause? A. Which of the following is the MOST likely cause? A. Matching RPM ratings for the two drives Answer: C QUESTION NO: 415 When installing a floppy drive a technician should pay careful attention to which of the following? A.actualtests. The system board is defective. The new keyboard is defective and needs to be replaced. Answer: D QUESTION NO: 413 A user states that the LCD display on their laptop has intermittent lines on the screen. D. B. Proper jumper placement on the drives D. The technician notices that when the display panel is moved.www. Matching sizes for the two drives C. C.

80 C. 23 B. carefully disassembling each component Answer: C QUESTION NO: 418 A new firewall has been installed and now the client offsite is unable to RDP into the server. Refer to the manufacturer's documentation D. Carefully place all screws in one container so that they do not get lost C. Which of the ports need to be open and forwarded to the server? A.com Ac tua lTe sts . Remove the hard drive and backup all data before disassembly B. Start from the top of the laptop. The system only has one floppy drive installed Answer: C QUESTION NO: 416 After replacing the motherboard in a laptop.co m 125 .CompTIA 220-702: Practice Exam C. B. C. 3389 D. The data cable from the drive to the controller is properly aligned D. Answer: A QUESTION NO: 417 When disassembling a laptop a technician should do which of the following? A. Thermal paste was not applied between theheatsink and CPU. the system overheats and fails to boot. Which of the following is the MOST likely cause of this error? A." . The GPU is not compatible with the CPU. The fan is not compatible with the new motherboard. D.www. 8080 Answer: C "Pass Any Exam. Any Time.actualtests. The replacement motherboard firmware is out of date.

Any Time. Flash drive B. LCD B. Loopback plug Answer: C QUESTION NO: 422 Which of the following should MOST likely be replaced if the laptop will not display any video through the laptop's screen or an external monitor? A. USB hard drive adapter Answer: D QUESTION NO: 420 Answer: B QUESTION NO: 421 Which of the following would BEST be used to test that a power supply is providing the correct power to a system? A. Anti-static mat C. Loopback plugs D. Oscilloscope B. DVDs C.actualtests.com 126 Ac tua lTe sts A." .www. Thermal compound B.CompTIA 220-702: Practice Exam QUESTION NO: 419 A user would like 50GB of data transferred from their old computer to their new computer. Power inverter "Pass Any Exam. Multimeter D. Multimeter . Which of the following would be the BEST way to transfer their data? A. Wire crimper C.co m Which of the following should be used when removing or installing computer components? . Floppy disks D.

Pliers Answer: B QUESTION NO: 425 Which of the following tools is used to prevent ESD? A. Loopback plug D. Which of the following tools would be BEST used to open the case? A. Multimeter B. Video drivers D. Plastic shim C. Power supply tester E.D QUESTION NO: 424 A laptop LCD screen needs to be replaced. Wrist strap C. Metal shim D. Punch down C.co m 127 ." .com Ac tua lTe sts . Cable tester B. A. Multimeter D. Power supply tester Answer: B "Pass Any Exam. Any Time.www.actualtests. Video card Answer: D QUESTION NO: 423 Which of the following tools could be used to probe a faulty power supply? (Select TWO).CompTIA 220-702: Practice Exam C. Flathead screwdriver B. CAT5 cable tester Answer: A.

the system shuts down after a few seconds. Which of the following is the BEST way to remedy this issue? A. ping -c Answer: C QUESTION NO: 429 After replacing a processor in a PC. ping -t D." . the printer will always print text documents.com Ac A technician on a Windows PC wants to ping continuously to another PC. Which of the following should be done to correct the issue? "Pass Any Exam. Which of the following commands will facilitate this? tua lTe sts . Which of the following tools would BEST accomplish this? A. Print the graphics in grayscale C.www. Update the firmware Answer: A QUESTION NO: 428 A. Any Time. Many times the printer errors out and will not print the graphics. ping -l B. Install more printer memory B. Amperage meter D. Power attenuator C.co m 128 .actualtests.CompTIA 220-702: Practice Exam QUESTION NO: 426 A technician wants to verify that a PC power supply is converting the AC current it receives in to the correct DC current. Multimeter B. pathping C. Flash the NVRAM D. Toner and probe Answer: A QUESTION NO: 427 An advertising firm often prints large amounts of graphics on their color laser printer.

" .actualtests. Any Time. Upgrade to a compatible processor B. AGP D. This is normal after replacement Answer: A QUESTION NO: 432 A technician needs to add an Ethernet adapter to a laptop computer.CompTIA 220-702: Practice Exam A. The manufacturer's website states that the motherboard supports the new memory. the LED on the drive stays constantly lit and the drive does not work. In which of the following slot types would the new card MOST likely be installed? A. Floppy ribbon is not connected D. The PC fails to POST after the memory is installed.com 129 Ac tua lTe sts . Configure the memory parity C. Which of the following is the MOST likely cause of the problem? A. PCI C. Floppy disk is in the drive C. Which of the following may resolve the problem? A. Upgrade the operating system Answer: C QUESTION NO: 431 After installing a replacement floppy disk drive. PCMCIA "Pass Any Exam. PCIe B. Apply fresh thermal compound B. Reset the BIOS to default settings D. Install a new cooling fan C. Install a slower processor Answer: A QUESTION NO: 430 New memory has been installed into a PC.www. Update the BIOS D.co m . Floppy ribbon is reversed B.

Increase the power level of the card. Enable the mini PCI slot in the BIOS.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 433 A laptop needs to have a wireless adapter installed. Any Time.com Ac tua A.co m 130 . C. Which of the following would MOST likely resolve the issue? A. D. B. Which of the following is the MOST likely cause of the issue? . Connect the internal antenna. Windows does not detect any wireless signals. Calibrate the printer for the new toner B. After replacing the toner. nothing prints. The laptop supports the installation of an internal wireless card in a mini PCI slot. Firmware needs to be updated D.www. Incompatible print driver C. Remove the seal strip from the toner Answer: D "Pass Any Exam. After a few minutes the printer displays an error and does not print the graphic. Install an external antenna.actualtests." . Insufficient printer memory lTe sts A user is attempting to print a very large color graphic to a network color laser printer. Which of the following will MOST likely resolve the issue? A. After installing the card. Reset the maintenance page count D. Regular text documents print without issue. Answer: D QUESTION NO: 434 Answer: D QUESTION NO: 435 A laser printer is displaying an error message that the toner needs to be replaced. Replace the fuser C. Network connectivity issue B.

CompTIA 220-702: Practice Exam QUESTION NO: 436 Which of the following switches in Windows can be used to ping a host until stopped? A.x.co m . -l B. SNMP Answer: A QUESTION NO: 439 A user would like to manage a workstation from a different network. Replace the CMOS battery D.com 131 Ac tua lTe sts . Any Time. Update drivers C. -t D. the computer only recognizes 2GB. After the installation. Update firmware B.x. -a C. Windows update Answer: A QUESTION NO: 438 A technician notices that the computer is only obtaining a 169. DNS C." . Which of the following services is MOST likely malfunctioning? A.actualtests. -f Answer: C QUESTION NO: 437 A technician installs a motherboard from a manufacturer that states it supports 4GB of RAM.www. Which of the following needs to be performed? A. Enable DHCP "Pass Any Exam. NAT D.x IP address on the network even when the network card is set to obtain IP address automatically. Which of the following would be used to enable this operation? A. DHCP B.

B. DMZ is enabled. The OS sees all known wireless networks but cannot connect to the user's network. Enable MAC filtering Answer: C QUESTION NO: 440 Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 3200MHz? A. MAC filtering is enabled. 2933MHz D. Any Time.actualtests. All of the new card configuration steps have been followed. 1333MHz B. C. 4800MHz Answer: B Answer: A QUESTION NO: 442 A user replaces a laptop's wireless PCMCIA card with a different vendor's card. Which of the following is the MOST likely reason for this behavior? A. Enable firewall C. Enable port forwarding D.com Ac tua A. WEP is being used." . 3200MHz D.www.CompTIA 220-702: Practice Exam B. 1333MHz B. 3200MHz lTe Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz? sts QUESTION NO: 441 .co m 132 . "Pass Any Exam. 1600MHz C. D. SSID broadcast is disabled. 1600MHz C.

Butt set Answer: D When replacing a system board on a laptop. Place all screws in a cup B. Loopback plugs C. Which of the following should be checked FIRST? A.com Ac QUESTION NO: 445 tua lTe sts ." . Document screw locations C. Place LCD to the side to prevent damage Answer: B QUESTION NO: 446 "Pass Any Exam.actualtests. Place all parts in a bin D. this is the same line that the DSL is on. Cable tester D. Which of the following tools can a technician use to verify the problem? A. Hard drive jumpers C. Memory type and speed B. Any Time. Less than a minute later it powers off. HDD for bad sectors D. Multimeter B.www. which of the following should be done FIRST to help ensure proper reassembly? A. CPU fan operation Answer: D QUESTION NO: 444 A client is having a problem with crosstalk on their phone line.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 443 An ACPI PC powers on and runs POST.co m 133 .

None of the laptops can pick up the SSID for the access point. B. WPA2 security was not turned on for the access point. The hard drive jumpers have not been set properly. Which of the following is the MOST likely problem? A.com Ac tua lTe sts . Which of the following is the MOST likely issue? A.www. Answer: B QUESTION NO: 449 A technician is troubleshooting a PC that intermittently does not power on. Third party support center B. Windows XP does not support hard drives larger than 137GB. which has a 250 GB hard drive.actualtests." . Technical chat forum Answer: B QUESTION NO: 447 A technician has just deployed new laptops for a company to be used in conjunction with their existing wireless access points. D. Manufacturer documentation C.11g. which of the following should the technician consult FIRST? A. D. The laptops all have their physical wireless switches turned off. C.11g and the laptops are 802. Answer: D QUESTION NO: 448 A user reports that their Windows XP machine. can only recognize 137GB during usage.CompTIA 220-702: Practice Exam When replacing system components on a laptop.11n. B. if the technician is unsure of a part location.co m 134 . The hard drive is defective and needs to be replaced. The access point is 802. Microsoft Knowledge Base D.11a and the laptops are 802. C. Which of the following tools would be the BEST choice to use to verify a possible cause? A. The access point is 802. Any Time. Cable tester "Pass Any Exam. Service Pack 1 has not been installed on the machine.

Metal screwdriver B. A. Enables the ability to uninstall network devices Answer: B "Pass Any Exam. PSU tester Answer: D QUESTION NO: 450 Which of the following tools would be BEST to use to pry open the case of a laptop? A. Plastic wedge C.co m 135 . Any Time. Enables the ability to view IP address settings on the NIC D.com Ac tua lTe sts .www.actualtests. FireWire ports C. PS\2 ports B. Communicates with the local drive B. Ohm meter C. Serial ports D. SATA ports E.E QUESTION NO: 452 Which of the following does the ping command do? A." . Extension magnet Answer: B QUESTION NO: 451 Which of the following could be tested with a set of loop back plugs? (Select TWO). Field strength meter D. Parallel ports Answer: C. Communicates with network devices C.CompTIA 220-702: Practice Exam B. Needle-nose pliers D.

NetBIOS B. Formatter B. Defective scanner E. Faulty sensor C. nslookup D.co m A technician is trying to use the nslookup command.actualtests. ipconfig B. Faulty fuser Answer: B.C QUESTION NO: 456 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. IPX/SPX C. Worn paper feed roller D.www. UDP D." . A. Which of the following needs to be installed before this command can be used? . net use Answer: B QUESTION NO: 454 Which of the following components may cause a paper jam in a laser printer? (Select TWO).CompTIA 220-702: Practice Exam QUESTION NO: 453 Which of the following commands would a technician use to view the active application connections on a local PC to the network? A.com 136 Ac tua QUESTION NO: 455 lTe Answer: D sts A. netstat C. TCP/IP . The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the "Pass Any Exam. Any Time.

" . 802. Problem with the developing drum B. EAP Answer: A QUESTION NO: 459 Which of the following wireless standards uses the 5GHz frequency? A. Problem with the formatter board C. Scanner unit is defective Answer: A QUESTION NO: 458 Which of the following wireless encryption standards would provide the HIGHEST level of security? A. Paper pickup roller is worn B.11a D. 802. Separation pad Answer: B QUESTION NO: 457 Which of the following will cause a ghost image on a printout? A. Worn pickup rollers D.actualtests. Faulty sensor C. Paper tray D. Which of the following could be the cause? A. CHAP D.3 Answer: C "Pass Any Exam.11g B. Any Time. WEP C.CompTIA 220-702: Practice Exam print job is sent.co m . 802.www. 802.2 C. WPA-PSK B.com 137 Ac tua lTe sts .

The laptop has the older PC Card expansion slot and the new card is onlyminiPCI. The battery was left in the notebook. B. The laptop has the olderminiPCI expansion slot and the new card uses miniPCI express. C. A technician follows the manufacturers safety procedures and upgrades the RAM in a notebook computer from 512MB to 2GB. The rollers on the printer need to be replaced. Theprinters toner is running low and therefore not pulling paper through the mechanism. Theprinters fuser is going bad and needs a replacement. Any Time. The laptop is too old and does not have a PCI slot for the new card. The technician attempts to install the new card with no success. The drum on the printer is getting old and needs to be replaced. C." . B. Answer: C QUESTION NO: 461 A user states that their laser printer jams constantly.actualtests. B. Which of the following is the MOST likely cause of this issue? A.co m 138 . The unit is a little over seven years old and has had no maintenance.com Ac QUESTION NO: 462 tua Answer: B lTe sts . The monitor is unplugged. D. D.E "Pass Any Exam. The memory is bad and must be replaced. The wireless card needs to have its jumpers configured to work properly on an older system. Upon starting the notebook. The new and old SODIMM modules are the same type.www.CompTIA 220-702: Practice Exam QUESTION NO: 460 A laptop needs a wireless card upgrade. D. C. Which of the following is the MOST likely cause? (Select TWO). The new modules are DDR2 533MHz. Which of the following is the MOST likely problem? A.11b/g/n card and the laptop itself was manufactured seven years ago. a pattern of beeping sounds occurs and there is no display. Answer: A. The wireless card is a newer 802. E. The BIOS is not at the latest revision. A.

www. Which of the following is the MOST likely cause? A. VPN D. The notebook will not power on. There are too many devices plugged into the USB hub. Any Time. B.actualtests. D. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. There is a new IRQ conflict with the hard drive that is connected to the USB hub. Answer: D QUESTION NO: 465 Which of the following methods will restrict wireless access to specific devices? A.co m .1 device has been plugged into the USB hub. PPP encryption B. The power button is not working. The battery was removed from the notebook during the upgrade. Which of the following is the MOST likely cause of this problem? A. C. B. MAC filtering C." . Answer: C QUESTION NO: 464 There are four USB devices connected to a clients computer through a USB hub.com 139 Ac tua lTe sts . C. A USB 1.CompTIA 220-702: Practice Exam QUESTION NO: 463 The memory in a notebook computer has been upgraded. The system BIOS was upgraded to the latest level. the system still tries to boot from the optical drive. The new memory is not using the required speed. Optical drive "Pass Any Exam. Which of the following is the MOST likely cause? A. D. The USB cable connecting the hub and the computer is loose. Dynamic IP addressing Answer: B QUESTION NO: 466 A user reports that after configuring the BIOS to boot to the hard drive first.

255.1 C.168.255. 255. Any Time.co m 140 . md C.255 B. copy B.1. 127. System Properties >Hardware Tab>Device Manager>Action menu B.1 D. dir Answer: C QUESTION NO: 469 Which of the following is a local host IP address? A. xcopy D. System Properties>Advanced Tab>Performance Options>Advanced Tab D.actualtests.1 Answer: B QUESTION NO: 470 "Pass Any Exam.0.0. 192. CMOS battery D.254 1.com Ac tua lTe sts ." .www. System Properties>Remote Tab>Advanced Tab Answer: C QUESTION NO: 468 Which of the following commands will duplicate entire directories from one location to another? A. Power supply C. CD-ROM disk Answer: C QUESTION NO: 467 Which of the following paths is used to view the size of the paging file in Windows XP? A.CompTIA 220-702: Practice Exam B. System Properties>Hardware Tab>Hardware Profiles C. 169.

Any Time. Intranet address. Check the DHCP server.co m 141 . Subnet mask.CompTIA 220-702: Practice Exam When booting a Windows XP computer. Gateway. Verify the correct IP address. two screens pop-up that offer a choice between two operating systems to boot to. md C. Lease. rd Answer: B QUESTION NO: 472 Answer: D QUESTION NO: 473 A user reports that email is working but they are unable to access the Internet. Which of the following is the NEXT step in solving the issue? A.SYS C. MAC address. IP address. IP address. C. IP address. CONFIG.www.actualtests. Check the DNS server. "Pass Any Exam. Lease obtained/expiration tua Which of the following information will be displayed with the command ipconfig /all? lTe sts . Dual boot configuration is not installed on this computer.DLL B. Lease. B. IP address Subnet mask. Gateway." . DHCP disabled B. ISP address. Subnet mask. Lease D. IO. Lease. dir D. DHCP server address. cd B.com Ac A. IUSER7.SYS Answer: C QUESTION NO: 471 Which of the following commands will make a new directory? A. Which of the following files needs to be changed? A. Gateway. Physical address. DHCP enabled C. BOOT.INI D. DNS.

The technician then installed a known good CPU with the same negative results. Which of the following is the BEST solution to resolve this problem? A. C. The RAM needs to be upgraded. the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a NTLDR is missing error. B. tua lTe A technician installed a faster CPU and now the system will not start after the install. Make a company policy that states that it is unlawful to leave disks in the machines. D. The BIOS needs to be updated. B. Install moreRAM. D. C. C. Install a larger hard drive. A loose connection on the hard drive. Any Time. Which of the following is a possible solution? A. Answer: B QUESTION NO: 475 Answer: A QUESTION NO: 476 A technician notices that the computer locks up at times and maintains a high commit charge. Install a faster CPU.co m 142 .www. The technician removed and reseated the CPU with no positive results. Make it a part of the evening checks to ensure all disks are removed. Ensure the website is not blocked. Answer: A QUESTION NO: 474 It is a companys policy to shut down all workstations at the end of the day. Make a daily announcement to remove all disks before departing for the day. "Pass Any Exam. Change the Boot order in the BIOS.actualtests. Which of the following is MOST likely the cause? sts . However. B.com Ac A. Increase virtual memory size." .CompTIA 220-702: Practice Exam D. The CMOS chip needs to be replaced. D.

DHCP server D. Subnet mask C. 25 C. Any Time.www. the FIRST step to solve the issue should be to: A." .com Ac tua lTe sts . 20 B. 80 D.actualtests. DNS Answer: B QUESTION NO: 478 Which of the following ports must be open for FTP? A. DHCP C. Firewall B. MAC filtering D.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 477 Which of the following allows IP addresses to be assigned automatically? A. "Pass Any Exam. ensure there is not a disk in the floppy drive. MAC filtering Answer: A QUESTION NO: 480 When getting an Inaccessible boot drive error. Peer-to-Peer networking B. 110 Answer: A QUESTION NO: 479 Which of the following will allow and deny Internet traffic? A.co m 143 .

Use amultimeter to check for a faulty power supply. Update the BIOS to support additional drives.actualtests. check to see if the correct disk is in the CD-ROM. C. D.CompTIA 220-702: Practice Exam B. D. Check the CMOS to make sure the boot order is correct. B. which of the following is the FIRST action that should be taken? A. and one as slave. Check for a floppy disk in the FDD. Answer: B QUESTION NO: 483 When receiving a Missing NTLDR error. B. Reload the operating system. Adjust the brightness of the screen. Update the hardware drivers to support the second drive. Answer: C QUESTION NO: 481 A user reports that when powering on their computer only a black screen with a lone cursor appears. Listen for beep codes to determine if the video card needs reseated. Configure one of the HDD as master.com Ac tua A. C. C. Which of the following should be done FIRST? sts QUESTION NO: 482 . Answer: B "Pass Any Exam.co Answer: B m 144 . check the hard drive to ensure it is working. Reboot the computer. Check the pins on the video cable to see if they have been damaged. lTe A user asked to have a second IDE hard drive installed on their computer. Install a red ribbon cable instead of a blue cable. check to see if the computer is connected to the network. Which of the following is the FIRST step to determine the problem? A. B." .www. Any Time. D. D. C.

B.CompTIA 220-702: Practice Exam QUESTION NO: 484 When setting security permissions on a folder.com 145 Ac tua lTe sts . Which of the following will MOST likely solve the issue? A. which of the following properties apply? A. Which of the following is the FIRST step to determine the problem? "Pass Any Exam. Add the new printer to user's computer. Clear the paper jam in the printer. C.co m . D." . By default. Which of the following would BEST solve the issue? A. Add a higher capacity toner cartridge to the printer. Answer: B QUESTION NO: 485 A user reports not being able to print to a new printer but can print to an old printer. D. C. B. C. Apply the latest service pack to theusers computer. Any Time.actualtests. read permissionsare denied on all files within the folder. All sub-folders within that folder are given a password. Answer: A QUESTION NO: 487 A user reports that when powering on their computer all they see is a black screen with a cursor. D. Decrease the graphics resolution for the printer. All sub-folders inherit the most restrictive permissions within the folder. Answer: B QUESTION NO: 486 Each time a user tries to print a document.www. Everyone else in the same workgroup can print to the new printer. the user receives a out of memory error message. Change the printer paper to lighter grade. B. Guest users are allowed changed permissions. Add additional RAM to the printer. The user is no longer in the workgroup and needs to be reassigned.

There are no significant changes to other files. Right before running OS updates B. One hard drive must be configured as master. The permissions are inherited by all files and folders within that folder. D." . so any problem could be quickly fixed C. C. Check the pins on the video cable to see if they have been damaged. One hard drive must be configured as external and the other internal. D. Anytime. Answer: A QUESTION NO: 489 Answer: C QUESTION NO: 490 When would be the optimum time to schedule a virus scan? A. B. Which of the following must be taken into account? A. B. C. During the busiest time of the day. C. Adjust the brightness of the screen. Listen for beep codes to determine if the video card needs reseated. D. and one as slave. Use amultimeter to check the power supply. The motherboard must be able to support dual hard drives.com Ac tua A. The hard drives have to be of equal capacity to be on the same channel.www.CompTIA 220-702: Practice Exam A. The created folder inherits the most restrictive permissions within the folder. After working hours Answer: D "Pass Any Exam. Answer: A QUESTION NO: 488 A user asked to have a second hard drive installed on a single IDE channel in a computer. Any Time.actualtests.co m 146 . a virus scan should not affect any systems D. B. All folders within that folder are given a restrictive password lTe Which of the following is true when setting default security permissions on a folder? sts .

C. Change the user's password and permissions. Change the paper size. B. Clear the print queue on the new printer. Install the correct drivers." .actualtests.co m . E. C. Answer: B QUESTION NO: 492 A workgroup user reports not being able to print to the new printer. Which of the following would BEST solve the issue? A. Which of the following is the BEST solution for the problem? A. Any Time.com 147 Ac QUESTION NO: 493 tua lTe sts . Instruct the user to change the paper to a lighter grade.E Each time a user tries to print a large color graphic the user receives an out of memory error message. The text output is unreadable. Answer: A. Set the new printer as the default printer. Answer: C QUESTION NO: 494 "Pass Any Exam. Instruct the user to change the toner cartridge. Instruct the user to decrease the graphics resolution of the image. D. Change the toner cartridge. D. C. Add the new printer tousers computer. Clear any paper jams from the printer. D. Everyone else in the workgroup can print to the new printer and the user can still automatically send print jobs to the old printer. B. B. The client tests the printer by printing several pages. Which of the following will solve the issue? (Select TWO).CompTIA 220-702: Practice Exam QUESTION NO: 491 A technician installs a new USB inkjet printer for a client. A. The user needs to print the document now for an upcoming meeting. Use a different USB port. Instruct the user to increase the graphics resolution of the printer.www.

com Ac tua lTe QUESTION NO: 496 sts Answer: D . C. small amount in the center of the CPU Answer: B QUESTION NO: 495 When replacing a laptop keyboard. edit Answer: A QUESTION NO: 497 Which of the following commands shows a graphical display of the drive or paths directory structure? A. making sure to cover the CPU C. apply a: A. remove the battery. little bit on the tip of a brush.co m 148 .CompTIA 220-702: Practice Exam When applying thermal compound to the top of a CPU. D.actualtests. dir B. Any Time. the FIRST thing to do is: A. path "Pass Any Exam. D. dir B. B. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. making sure to cover the sides of the CPU B. making sure to cover the top and sides of the CPU. remove the AC power. Which of the following command will display a list of folders and files? A. nslookup C." . call C. very thin layer. cd D. remove the top bezel covering the screws holding the keyboard in place. tree D.www. thick layer.

chkdsk B.5 volts B. 6 volts D. 4 D. which of the following commands would be used to verify that the previous system shutdown routine was completely successful? "Pass Any Exam. dfgmgr D. Any Time. 5 volts C. 15 volts Answer: B QUESTION NO: 499 Answer: B QUESTION NO: 500 A.actualtests. ntbackup Answer: B QUESTION NO: 501 In Windows Vista. 3 C. 2.com Ac To scan for corrupted system files.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 498 How many volts does a power supplys 4-pin Molex connector carry to internal devices? A. 2 B.www. which of the following command-line applications would a technician use? tua lTe sts A." . sfc C.co How many hard drives are necessary to create a RAID 5 array? m 149 . 6 .

One of the sticks of RAM is not seated properly. Oil from the skin can decrease coppers ability to conduct heat. One of the sticks of RAM is in the wrong slot. Any Time.actualtests. weather and thumbnails on the desktop at startup? A. chkntfs B. "Pass Any Exam." .www. B. D. sfc D. chkdsk Answer: A QUESTION NO: 502 Which of the following is the name of the Windows Vista application that will display items such as a clock. One of the sticks of RAM is from a different manufacturer.co m . Static electricity from thetechnicians body can destroy the copper piping.CompTIA 220-702: Practice Exam A. Copper is a carcinogen and can be absorbed into the skin. One of the sticks of RAM is installed backwards. C. Aero B. Which of the following is the MOST likely cause of the problem? sts . The copper can break loose from the heat sink and damage the computers components. Applets Answer: C QUESTION NO: 503 Answer: B QUESTION NO: 504 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. B. Gadgets C. D.com 150 Ac A. tua lTe After replacing the RAM on a clients system. Sidebar D. a technician gets a loud beeping noise and the computer will not successfully POST. chkstdn C. C.

www. Hard drive lTe sts A client is reporting that their system is operating slowly. Motherboard C.actualtests. RAM D. DNS C. DHCP Answer: D "Pass Any Exam.com Ac tua A. and a motherboard designed for gaming. Processor B. Hard drive D. Processor C. Which of the following components would MOST likely need to be upgraded to increase performance? . The technician notices the power button does not display any lights and the LED on the motherboard is off. I/O panel Answer: A QUESTION NO: 506 Answer: C QUESTION NO: 507 Which of the following protocols must be enabled in a wireless router if it is to automatically assign host IP addresses? A. Which of the following is the cause of the problem? A." .CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 505 A technician is repairing a computer that will not start up. 256MB of RAM. WPA D.co m 151 . Any Time. Power supply B. The client has a 2GHz processor. WEP B.

CompTIA 220-702: Practice Exam QUESTION NO: 508 Which of the following encryption methods requires a 10-digit network key? A. stopping the boot process? "Pass Any Exam. C.com Ac tua QUESTION NO: 510 lTe Answer: A sts . The technician receives and responds to the invitation but cannot connect to the users PC. The remote technicians PCis blocking remote assistance.co m 152 . The OS firewall is blocking the application. 128-bit WEP D. Theusers PC is blocking port 80. Multimeter D. Ethernet cable tester C. A technician suspects that a power supply on a computer may be going bad. Any Time.www. B. Which of the following tools would BEST diagnose the part? A.Which of the following is the BEST reason for the failure? A. Loopback plug B. 64-bit WPA B. Which of the following is MOST likely corrupted.actualtests. ESD strap Answer: C QUESTION NO: 511 A user receives a message on a Windows Vista machine stating that there is an error with the boot configuration data. D. 64-bit WEP C. Theusers PC is blocking port 3389. 256-bit WPA Answer: B QUESTION NO: 509 A user emails a remote assistance invitation to a technician." .

the chip installed in the expansion slot has to have the same capacity as the chip already installed. The firewall settings B. SYSTEM. C. BCD B.actualtests. HTTPS C. BOOT.www. D.SYS Answer: A QUESTION NO: 512 When installing additional memory in a notebook computer. DHCP D. Which of the following could be responsible for this problem? lTe sts Answer: C . the PC can receive emails. QUESTION NO: 513 A. TCP/IP Answer: A QUESTION NO: 514 Which of the following features can be identically configured on a wireless access point and in the wireless network OS settings? A. The DHCP address "Pass Any Exam. memory chips are notplug and play. Any Time.com 153 Ac tua A user has recently reported that a PC is having a problem sending emails using an email client in the Windows XP system. B. However. the MOST important point to remember is: A. the chip has to be seated properly and locked down to be detected. SMTP B. special drivers will be required." .INI C.CompTIA 220-702: Practice Exam A. CONFIG.co m . the chip in the primary slot has to be the same or bigger size than the chip in the expansion slot.INI D.

Remediate the problem and then advise the customer on virus/spyware prevention. B. on-going virus and spyware situation for a particular customer. Remediate the problem and then provide a list of sites that the customer should avoid in the future.Which of the following did the technician use to change this feature? A. Which of the following should the technician do? A. The use of a flash drive to copy the script into all the desktops. The use of a desktop and crossover cable to copy the script into the desktops.CompTIA 220-702: Practice Exam C. Which of the following methods will be the least expensive and most efficient for the technicians to do? A. D. B. Regional and Language Options B. Answer: C QUESTION NO: 516 A technician was asked to remediate a serious. Remediate the problem and block all the sites that are the most common to infect the PC. The SSID Answer: D QUESTION NO: 515 A customer requires the installation of a 10MB script on 2000 desktops in one building and it is to be completed by twenty technicians. The use of one desktop and a serial cable to copy the script into all the desktops. System Information Dialogue box C. The use of an IEEE 1394 cable to copy the script into all the desktops. C.www. D. C. Remediate the problem and tell the customer to use the Internet less frequently.co m . The customer does not want the installation downloaded from their network.actualtests. Any Time. The workgroup name D. Answer: C QUESTION NO: 517 A technician changed the system date and time to display military time on a PC. System Date and Time "Pass Any Exam.com 154 Ac tua lTe sts ." .

Device is removed C.com 155 Ac tua lTe sts . an exclamation point next to a device indicates which of the following? A.actualtests. The motherboard does not have PS/2 connectors. Device has not been digitally signed Answer: A QUESTION NO: 521 A technician is setting up a PC. Device is disabled B. Any Time.www. Device conflict B. Device has not been digitally signed Answer: A QUESTION NO: 520 In Device Manage. Device conflict B. Device conflict C.CompTIA 220-702: Practice Exam D. No device driver found D." .co QUESTION NO: 519 m . Device is removed C. Which of the following keyboard connector ports will the technician have to use? "Pass Any Exam. a red X indicates which of the following? A. No device driver found Answer: D When using Device Manager. Taskbar and Start menu Answer: A QUESTION NO: 518 When using Device Manager. No device driver found D. a yellow mark indicates which of the following? A. Device has not been digitally signed D.

11n C. USB 2. RJ-45 Answer: B QUESTION NO: 523 Answer: B QUESTION NO: 524 A technician is working on a laptop that boots up and displays a poor quality picture on the LCD. RJ-11 C.actualtests.www.0 B. Bluetooth lTe Which of the following adapters will offer the HIGHEST data transfer rate? A. Parallel D. 802. Parallel sts . Replace the LCD with one that meets vendor requirements. Which of the following is the BEST troubleshooting step to take? A. C. USB Answer: D QUESTION NO: 522 A technician installed an internal modem on a PC.CompTIA 220-702: Practice Exam A. B. IEEE 1394 B. RJ-48 D. Plug in an external monitor to see if it is a device driver problem." .Which of the following connector types will plug into the phone jack? A. Any Time. FireWire B.co m 156 . D. Perform a system restore. Update the graphics card to meet built-in LCD specifications. Answer: B "Pass Any Exam.com Ac tua A. Serial C.

CompTIA 220-702: Practice Exam

QUESTION NO: 525 A technician is replacing an LCD for a tablet PC but the touch screen functionality is not working. Which of the following is MOST likely the cause? A. The touch screen needs to be calibrated. B. The device driver is not compatible with the replacement LCD. C. A faulty LCD backlight on the LCD. D. The device driver for the LCD is corrupt. Answer: D

QUESTION NO: 526

Answer: A

QUESTION NO: 527

Which of the following specifies the MAXIMUM recommended distance of Bluetooth 1.0 devices? A. 5 meters (16 feet) B. 9 meters (30 feet) C. 10 meters (33 feet) D. 30 meters (98 feet) Answer: C

QUESTION NO: 528 A technician is adding a secondary IDE hard drive to an older system. After installation and the first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? "Pass Any Exam. Any Time." - www.actualtests.com 157

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CompTIA 220-702: Practice Exam A. The new drives jumper is set for master. B. The new drive is connected to the secondary bus as a slave drive. C. Both drives jumpers are set for cable select. D. The old drives jumper is set for master and the new drive is set for slave. Answer: A

QUESTION NO: 529 A user is reporting that the image on their CRT monitor is shaking and giving them eye strain. The technician notices the display is OK at first, then after a minute it begins wavering. Which of the following is the FIRST step the technician should take? A. Replace the display with a LCD monitor. B. Look around the monitor for items that maybe interfering with the display. C. Open the monitor menu and degauss the display. D. Open the display properties and change the refresh rate from 60Hz to 120Hz Answer: B

QUESTION NO: 530

The technician is working on a computer and the air is dry. Which of the following choices is the BEST option? A. Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat. B. Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit. C. Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding. D. Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment. Answer: A

QUESTION NO: 531 A customer cannot print certain PDF documents on their laser printer. The print job in question is a multi- page large PDF with multiple colors. Which of the following is the MOST likely solution?

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-702: Practice Exam A. Change the driver from PCL to Post Script. B. Update the printer firmware to handle larger jobs. C. Add additional memory to the laser printer. D. Add additional memory to the computer. Answer: C

QUESTION NO: 532 A department of users is reporting there are lines across their printouts. They have already changed the toner cartridge but the issue remains. Which of the following is the BEST item to inspect? A. The fuser unit for damage B. The toner cartridge for proper seating C. The tray pickup rollers for wear D. The registration assembly for damage Answer: A

QUESTION NO: 533

Which of the following is the proper order of user group rights, starting with the group having the most rights? A. Backup Operators, Administrators, Users, Guests B. Power Users, Administrators, Users, Guests C. Administrators, Power Users, Users, Guests D. Users, Power Users, Guests, Backup Operators Answer: C

QUESTION NO: 534 A technician is trying to load a device driver directly from the manufacturers CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem? A. The driver CD is for Windows XP only. B. The technician needs to initialize the NIC first within Device Manager before installing a driver. C. The driver on the CD is not digitally signed. "Pass Any Exam. Any Time." - www.actualtests.com 159

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C. C. Answer: C Answer: A QUESTION NO: 537 A client calls after connecting the keyboard and mouse to a new computer.com 160 Ac A. "Pass Any Exam. The numeric keypad option is enabled. Make sure the PS/2 plugs and ports are color matched. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. The technician has determined these devices are connected through the PS/2 ports. The user wants their input to be silent.1. Return the computer because of a defect.www.co m . The USB hub is a version 2. D. The FilterKeys option is enabled. The client indicates that neither the keyboard nor the mouse works. The USB hub is a version 1. Any Time. Which of the following is the MOST likely cause of this situation? sts QUESTION NO: 536 . The USB hub was not externally powered. Which of the following recommendations is BEST? A. The ToggleKeys option is enabled.CompTIA 220-702: Practice Exam D. B.0. A technician is called and notes the user has the CD-RW drive. B. Reboot the computer then switch the plugs. D. The USB hub needs more USB ports. Which of the following is the MOST likely reason for the problem? A.actualtests. The driver is corrupt. D. tua lTe A notebook user states that lately the keyboard beeps when certain character keys are pressed. Answer: A QUESTION NO: 535 A user reports that a newly installed external CD-RW is not working. Purchase devices with USB connectors. C. a flash disk. The StickyKeys option is enabled. B." .

An additional hard drive needs to be added.com 161 Ac tua lTe A. Which of the following is the MOST likely cause? A. The amount of installed RAM needs to be reduced. Which of the following steps needs to be taken? . Any Time. The RAM was not properly seated in its memory slot. The RAM amount needs to be updated in Virtual Memory. Answer: B QUESTION NO: 539 Answer: D QUESTION NO: 540 A technician replaces two 1GB DIMMs with two 2GB DIMMs. Which of the following is the MOST likely cause? A. B. The paging file size settings need to be adjusted. C.www. A higher wattage power supply needs to be installed. D. When the application is run a Low on Virtual Memory warning appears. When the installed RAM amount is verified in Windows Vista." . Answer: B QUESTION NO: 541 "Pass Any Exam. D. The DIMMs are from different manufacturers. When the RAM amount is checked within Windows the additional memory is not reflected.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 538 Additional RAM has been added to a PC. D. The power supply has insufficient wattage to power the additional RAM. The new RAM is inserted backwards. B. sts A client has installed an additional 1GB of RAM in a computer to accommodate the requirements of a new application. The DIMMs are different speeds.co m .actualtests. only 3GB appears. B. C. The additional RAM is incompatible with processor. Windows Vista 32-bit can only address up to 3GB of memory. C.

Answer: A QUESTION NO: 543 Which of the following are good examples of malware prevention in Windows XP? (Select TWO). but it does not access the disk nor does the drive show in My Computer. C.CompTIA 220-702: Practice Exam Where in Windows XP would a secondary DNS IP address be entered. Control Panel> Internet Options B. Update the anti-spyware software after scanning the system. Which of the following is the MOST likely reason? "Pass Any Exam. Computer Management> Device Manager D. but every time they open a browser the homepage goes somewhere else. The data cable is not seated properly." . D. Avoid notorious websites and hyperlinks.com. that is used when the primary DNS server is unavailable? A. Use a trusted aggressive pop-up blocker.co m 162 . A. Open and then scan all attachments in emails. B. NIC properties> Internet Protocol Properties Answer: D QUESTION NO: 542 A user reports that their optical drive has power and they can put a disk in it. Answer: A.www. There is insufficient CPU bandwidth to support the drive. Any Time. There is insufficient RAM to support the drive. NIC properties> Client for Microsoft Networks C. and never the same place twice.com Ac tua lTe sts . C. The power cable is not seated properly.D QUESTION NO: 544 A user reports that they set their homepage to Microsoft. Which of the following is the MOST likely reason? A. B. E. D. Re-install the operating system every six months.actualtests.

Corrupt operating system Answer: C QUESTION NO: 545 Which of the following commands will test a computer's NIC for functionality? A. Any Time.actualtests.co m 163 . Solid state D.CompTIA 220-702: Practice Exam A. Bad hard drive C. eSATA C. Low CMOS battery B. pingipconfig C.com Ac tua A. the internal wireless adapter is known by which of the following form factors? A. PCIe 1x Answer: B "Pass Any Exam.www." . PCI B. ISA D. pinglocalhost D. Adware D. SATA B. ping net B. ping microsoft.com Answer: C Answer: D QUESTION NO: 547 On laptops. PATA lTe On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination? sts QUESTION NO: 546 . Mini PCI C.

Any Time.Which of the following types of hard drives is in the laptop? A. The documentation calls for an IDE hard drive." . where are the user files located? "Pass Any Exam. Upon removal. IDE but with an adapter D. SATA but with an adapter Answer: C QUESTION NO: 549 Which of the following tools would be used in order to test the voltage output of a laptop A/C adapter? A. Multimeter D.CompTIA 220-702: Practice Exam QUESTION NO: 548 A technician has been asked to replace a hard drive in a laptop. Cable tester D.www. ATX power supply tester C. SATA C. Multimeter Answer: D QUESTION NO: 550 A. Toner probe C. In the wiring closet all the Ethernet cables are hanging free and are not labeled. Which of the following tools would the technician use to locate the cable that runs to each room? tua lTe sts . Optical Time DomainReflectometer (OTDR) Answer: B QUESTION NO: 551 On a Windows Vista PC. eSATA B.actualtests.co m 164 . Extension magnet B. the drive has an unfamiliar connector. Loopback tester B.com Ac A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms.

Task Scheduler B. UAC tua lTe A client states that they are unable to install a new program. Theusers floppy drive has failed.www. D." . C.co m 165 .actualtests. Theusers hard drive has failed. Computer Management D. RDP B. Any Time. The user has a USB drive in the system.com Ac A. Which of the following can the technician use to connect by means of a terminal services session? sts . VPN D. Task Manager "Pass Any Exam. The user does not have a disk in the optical drive.CompTIA 220-702: Practice Exam A. C:\uac D. FTP C. C:\usersettings Answer: A QUESTION NO: 552 A user states that they have an invalid boot disk message on the computer after a reboot. B. C:\users B. Which of the following can a technician use to accomplish this? A. Calendar C. Answer: D QUESTION NO: 553 Answer: A QUESTION NO: 554 A client has a program that they want to run everyday at a certain time. Which of the following is the MOST likely reason? A. C:\documents and settings C.

Any Time. BitLocker drive encryption D. EFS Answer: C QUESTION NO: 556 Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. Prevents data leak D. One B. Two C." .co m . Three D.www. NTFS B. Windows Defender forVista C. Prevents children from accessing the computer Answer: B QUESTION NO: 558 The technician has to format a new hard drive as a FAT32 file system. How many partitions will the technician have to create to use all of the hard drive capacity? "Pass Any Exam.actualtests. Prevents memory lost B. The hard drive capacity is 80GB.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 555 Which of the following Microsoft encryption software provides the HIGHEST level of security for PCs running Windows Vista Enterprise or Ultimate Vista? A. Prevents unauthorized programs from being installed C. Four Answer: B Which of the following is a feature of Windows Vista User Account Control (UAC)? A.com 166 Ac QUESTION NO: 557 tua lTe sts .

com Ac tua A. uses Documents as the name of a user's document folder? A. B. C:\Documents and settings\User1\Desktop B. Any Time. where would a technician find User1 desktop files? sts . The hard drive needs to be replaced. Windows XP Home Answer: A "Pass Any Exam." . Four Answer: C QUESTION NO: 559 A users system is locking up after the Windows logo screen on boot-up. One B. by default. Two C. WindowsVista B. The file system is password protected.co m 167 . C:\Users\User1 lTe In Windows Vista. The computer is being accessed by a hacker. Answer: D QUESTION NO: 560 Answer: B QUESTION NO: 561 Which of the following operating systems. C:\windows\System32 D. C. C:\Users\User1\Desktop C.www. Three D. D.actualtests. Windows XP Pro D. Windows 2000 C.CompTIA 220-702: Practice Exam A. Which of the following is the BEST reason for this? A. The hard drive disk letter is not mapped.

CompTIA 220-702: Practice Exam QUESTION NO: 562 A user notices that when installing a program. Safe mode C.com 168 Ac A user has downloaded a game from the Internet." . After the problem is corrected. Which of the following options is turned on? A. the OS displays a dialog box stating that Windows needs your permission to continue. Windows Firewall D. Disable SSID broadcast D. onlyrun the latest version of their Internet browser. Enable WPA encryption . Which of the following would accomplish this? m .www. onlyobtain software from known and reputable sources. Afterwards they notice that links from search sites get redirected to unusual pages. use only one Internet search site. Answer: D QUESTION NO: 565 A technician logs into a users computer and downloads a file from a central server to a users local document directory. the user reports that they cannot open the file. C. hide their Internet browser connection string. Set up WEP encryption B.actualtests. The technician should advise the user to: tua lTe sts A. After logging in.co A technician wants to hide the wireless router's ID. D. Any Time. Set up MAC filtering C. B. the user asks how the problem can be prevented in the future. UAC B. Which of the "Pass Any Exam. Indexing Answer: A QUESTION NO: 563 Answer: C QUESTION NO: 564 A.

Any Time. ADSL Answer: A Which of the following should be installed prior to attaching a heatsink to a processor? A. Fan C. Cable D. Ethernet C.co m 169 . CD-ROM D." . Re-create their document directory C.actualtests.CompTIA 220-702: Practice Exam following can the technician do to solve the problem? A. Processor "Pass Any Exam. Hard disk B. Copy the file to an external drive B. Disable the firewall Answer: C QUESTION NO: 566 Which of the following broadband networking technologies is MOST widely available in isolated areas? A. Power connector D. Satellite B. Floppy disk C. Memory B. which of the following devices MOST likely has a problem? A.www. Thermal compound Answer: D QUESTION NO: 568 When a SMART error is received on a computer. Set the correct permissions for the user D.com Ac tua lTe QUESTION NO: 567 sts .

co m . Cable tester C. Which of the following would MOST likely be causing the issue? A.www. Extension magnet B. Bluetooth C. ExpressCard B. Serial D. Which of the following device types will MOST likely fit the slot in the new laptop? A. The card does not slide all the way into the slot. Loopback plug D.com 170 Ac tua lTe A." . Pickup rollers B. Any Time.actualtests.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 569 A user receives a new laptop and attempts to put the PCMCIA card from their previous laptop in the expansion slot of the new laptop. Toner cartridge C. Paper quality D. Power supply tester sts Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? . Parallel Answer: A QUESTION NO: 570 Answer: C QUESTION NO: 571 A printer is leaving a ghost image on the printed pages. Paper jam Answer: B QUESTION NO: 572 "Pass Any Exam.

FireWire B. eSATA C. the onboard video no longer displays.www. Loopback plug C. Any Time. Extension magnet D. USB 1." . Tone generator B. Multimeter tua Which of the following tools could be used to test the voltage coming from a laptops AC adapter? lTe sts . The drivers for the onboard video card have been overwritten by thePCIe video card drivers.1 D. FDD Answer: D QUESTION NO: 573 A user reports that after installing a PCIe video card into a system. Answer: C QUESTION NO: 574 Answer: D QUESTION NO: 575 Which of the following can be used to achieve the highest transfer rate for an external hard drive? A. B.co m 171 . The processor has overheated and is causing the video to not display. The BIOS detected the PCIe video card and disabled the onboard video. C.CompTIA 220-702: Practice Exam Which of the following components could MOST likely cause a Non-system disk or disk error to occur after POST? A.0 "Pass Any Exam. Bad memory B.actualtests.com Ac A. Video Card C. The PCIe video card is defective and is conflicting with the onboard video. D. USB 2. Faulty chipset D. Which of the following is MOST likely the cause? A.

CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 576 A user reports that their CAD files will display correctly in low resolution but not in high resolution after installing a new graphics card.actualtests. The forms length needs to be adjusted. Increase the paging file size. In which of the following are these settings located? A. C. An automotive testing application requires a serial device to be added to a Windows XP Professional PC. The application requires the communications settings to be configured in the OS. The print head needs to be adjusted. Answer: D QUESTION NO: 577 A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. Install a larger capacity hard drive. Update the motherboard BIOS to the previous version. B. The ribbon drive needs to be adjusted. D. Accessibility Options B.www. Services Answer: C QUESTION NO: 579 "Pass Any Exam." . Network Connections C. B. C. D. Any Time.com 172 Ac QUESTION NO: 578 tua Answer: D lTe sts . Update the video card drivers to the latest version.co m . Device Manager D. Which of the following will MOST likely fix this problem? A. Which of the following should be preformed FIRST? A. The forms are old and need to be replaced.

verify B.com Ac A.www. Worm B. sfc D." . Power supply failure C. chkdsk /f "Pass Any Exam. Virus D. xcopy /z C. Adware Answer: B QUESTION NO: 580 During POST a beep can be heard.actualtests. chkdsk tua Which of the following commands would be used to verify the integrity of critical system files? lTe sts . RAM failure B. Any Time. Hard drive failure Answer: A QUESTION NO: 581 Answer: C QUESTION NO: 582 Which of the following commands would be used to fix errors on the system disk? A. tracert /w B. nslookup C. Which of the following BEST describes the problem? A.co m 173 . diskcomp D. and the computer does not boot. Spyware C.CompTIA 220-702: Practice Exam Which of the following malware types sits quietly in the background to collect and transmit sensitive information from a users computer? A. Floppy drive failure D.

Answer: B.11n but is allowed in 802.8GHz operation occurs in 802. 802. A. Disable port forwarding Answer: A QUESTION NO: 585 Which of the following should be disabled on a router. TCP/IP C. Simultaneous 2.11n. E. Any Time. Enable MAC filtering B. Multiple-Input Multiple-Output (MIMO) only occurs in 802. Enable DHCP D.co m 174 . Enable the DMZ C. DHCP B.actualtests. to use a static IP? A." .11g uses a different frequency than 802. C.11g has a faster throughput than 802.11n.11n but not in 802. D.11g.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 583 Which of the following are differences between 802.11g? (Select TWO).com Ac tua lTe sts . MAC filtering is not allowed in 802.www.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? "Pass Any Exam. WPA2 Answer: A QUESTION NO: 586 Which of the following 802.4GHz and 5.11n. 802.11n and 802. B. Firewall D.C QUESTION NO: 584 Which of the following will allow a technician to secure a wireless access point? A.11g.

1. Lid switch tua lTe A technician is troubleshooting a laptop LCD. 100Mbps C.0 port? A. Loose cable D. Inverter C. N D. G C. and when the cover is opened nothing shows on the screen. G Answer: B QUESTION NO: 587 Which of the following 802.CompTIA 220-702: Practice Exam A. B D.11 standards by default uses the 2. B Answer: D QUESTION NO: 588 Answer: D QUESTION NO: 589 When installing an external USB hard drive.com 175 Ac A. 512Mbps "Pass Any Exam." . Backlight B. Which of the following should the technician check FIRST? sts .1Mbps B. A C. A B.4GHz frequency range and supports speeds up to 11Mbps? A. Then all of a sudden the screen comes on and works fine. which of the following is the maximum speed that can be expected when connecting to a USB 2.actualtests. 480Mbps D. Any Time. N B.www.co m .

Answer: C QUESTION NO: 591 Answer: D QUESTION NO: 592 After a computer has been returned from having the system board replaced. D.com Ac tua lTe A. C. The front USB ports need to be activated in System Properties. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. Mounting holes for the drives are different. The front USB ports were not connected to the system board header. Which of the following conditions can prevent the technician from being successful? . Support for legacy devices has been turned to inactive in the BIOS. The keyboard and mouse are plugged into the rear USB ports and are working properly.actualtests. D. C. sts A technician is installing a new SATA drive into an older computer. the technician finds that some of the drives will intermittently be unavailable. The partition tables on the drives need to be cleared. Power supply does not have the proper connections. The power supply is not supplying enough power." . SATA drives are smaller than PATA drives. The BIOS does not recognize the new drives. Which of the following is the MOST likely reason that the drives are periodically unavailable? A.www. B.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 590 After installing multiple hard drives in a computer. Answer: C "Pass Any Exam. B. The USB drivers were not installed after the repair. B. C.co m 176 . Any Time. SATA drives cannot be formatted with NTFS. D. The drives need to be formatted with NTFS. Which of the following is the MOST likely cause of the problem? A.

ini. Quarantined Answer: D QUESTION NO: 595 A. Debugging Mode D. Backup the registry. Any Time. Safe Mode B. Removed C. VGA Mode C. D. Answer: D QUESTION NO: 594 A computer has become infected with a piece of malware.www. Backup the boot. Blocked D. Which of the following terms BEST defines the state? A.actualtests. Educate the user. C. Recovery Mode Answer: A QUESTION NO: 596 A technician is repeatedly called to a users desk because the user is being prompted during all installation of software and during the launching of certain programs. Which of the following features is causing this prompting to occur? "Pass Any Exam." . Deleted B.com 177 Ac When removing a malware infection from a machine.CompTIA 220-702: Practice Exam QUESTION NO: 593 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. The current system software has detected the threat and moved it into a special state.co m . Remove all used applications. which of the following modes should be used? tua lTe sts . B.

The partition has 50GB of free space but the user receives an error when attempting to save a 5GB video file. Which of the following will resolve this issue? sts ." . enable WEP and change key every 30 days B. Convert the drive to a dynamic disk.CompTIA 220-702: Practice Exam A. Any Time. C. enable WPA. which of the following will provide the HIGHEST level of security? A. Convert the partition to NTFS. Turn on SSID. Turn off SSID. implement MAC filtering and change key every 30 days C. NTFS Answer: B QUESTION NO: 597 A technician has installed a newWAP into a SOHO environment. UAC C. Change the partition to be an extended partition. B. "Pass Any Exam.co m . Bitlocker B. Turn on SSID. tua lTe A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. D. Turn off SSID. implement MAC filtering and change key every 30 days Answer: C QUESTION NO: 598 Answer: D QUESTION NO: 599 A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. implement MAC filtering and change key every 30 days D.com 178 Ac A. When the user goes to disk management there is no option to mirror the drives.actualtests. enable WEP. Convert the partition to NTFS. WFS D. Change the partition to be an extended partition. B.www. Which of the following will resolve this issue? A. The user adds a second 100GB hard drive and wants to mirror the two drives. enable WPA2. This drive is only used to store data. enable WPA2. Change the partition to be the active partition.

Upgrade the video driver. Answer: C QUESTION NO: 600 A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium.www. Which of the following will resolve this issue? A. D. Upgrade the RAM to 4GB. Any Time. Convert both drives to a dynamic disk. B. D.co m 179 ." . Upgrade the video card to a DirectX 9 compatible card. and a DirectX 7 video card.CompTIA 220-702: Practice Exam C.actualtests. 1GB of RAM. C. After the upgrade Aero will not turn on. The system has a 2. Aero cannot be used on Windows Vista Home Premium. Answer: B "Pass Any Exam.com Ac tua lTe sts .4 GHz processor. Change the partition to be the active partition.