SOCIAL MEDIA GUIDELINES

A framework for community engagement on social networks

SOCIAL MEDIA GUIDELINES SPORTING GOODS SCRIPT

These guidelines apply to any Voices.com employee who create or contribute to blogs, Facebook, Twitter, LinkedIn or any other kind of Social Media. Whether you log into Facebook, Twitter, LinkedIn pages, or comment on online media stories — these guidelines are for you. While all Voices.com employees are welcome to participate in Social Media, we expect everyone who participates in online commentary to understand and to follow these simple but important guidelines. These rules might sound strict and contain a bit of legal-sounding jargon but please keep in mind that our overall goal is simple: to participate online in a respectful, relevant way that protects our reputation and of course follows the letter and spirit of the law. Guidelines for Social Media Participation and Community Engagement 1. Be transparent and state that you work at Voices.com. Your honesty will be noted in the Social Media environment. If you are writing about Voices.com or a competitor, use your real name, identify that you work for Voices.com, and be clear about your role. If you have a vested interest in what you are discussing, be the first to say so. 2. Never represent yourself or Voices.com in a false or misleading way. All statements must be true and not misleading; all claims must be substantiated. 3. Post meaningful, respectful comments — in other words, no spam and no remarks that are off-topic or offensive. 4. Use common sense and common courtesy: for example, it’s best to ask permission to publish or report on conversations that are meant to be private or internal to Voices.com. Make sure your efforts to be transparent don't violate Voices.com's privacy, confidentiality, and legal guidelines for external commercial speech. 5. Stick to your area of expertise and do feel free to provide unique, individual perspectives on non-confidential activities at Voices.com.

I appreciate the "peopleness" of Voices.com and its employees. They just make you feel welcome. Plus, the advise they provide in their Vox Daily blog is priceless. Voices.com provides an abundance of resources for the seasoned and beginner voiceover talent and their staff are always looking for ways to reach out and provide the best experience, all geared towards your success.
- J D Sebek, Voice Talent

For More Information
Contact your account executive to learn how we can help you succeed!

Corporate Headquarters
The Convergence Center 999 Collip Circle London ON N6G 0J3

Service & Support
North America 1-888-359-3472 International +1-519-858-5071 Email support@voices.com Web http://www.voices.com

SOCIAL MEDIA GUIDELINES SPORTING GOODS SCRIPT

6. When disagreeing with others' opinions, keep it appropriate and polite. If you find yourself in a situation online that looks as if it’s becoming antagonistic, do not disengage the conversation but consult with the PR Manager immediately for advice and/or to disengage from the dialogue in a polite manner that reflects well on Voices.com. 7. If you want to write about the competition, make sure you behave diplomatically, have the facts straight and that you have the appropriate permissions. 8. Please never comment on anything related to legal matters, litigation, or any parties Voices.com may be in litigation with. 9. Never participate when the topic being discussed may be considered a crisis situation. Even anonymous comments may be traced back to your or Voices.com’s IP address. Refer all Social Media activity around crisis topics to PR and/or Legal Affairs Director or directly to the CEO. 10. Be smart about protecting yourself, your privacy, and Voices.com’s confidential information. What you publish is widely accessible and will be around forever, so consider the content carefully. Google has a long memory.

In today's marketplace, where customer service is not a priority, Voices.com performs consistent, old fashioned customer service, making voice over artists feel their needs are of the utmost importance to Voices.com. I'm happy to continually sing the praises of Voices.com!
- EJ Marr, Voice Talent

For More Information
Contact your account executive to learn how we can help you succeed!

Corporate Headquarters
The Convergence Center 999 Collip Circle London ON N6G 0J3

Service & Support
North America 1-888-359-3472 International +1-519-858-5071 Email support@voices.com Web http://www.voices.com

ABOUT US
FACTS & FIGURES ABOUT VOICES.COM

Voices.com was established in 2004 and is now the industry leading website that connects businesses with professional voice talents. Radio and television stations, advertising agencies and Fortune 500 companies rely upon the Voices.com marketplace to search for, audition and hire voice talents with the assistance of an easy-touse Web application and patented SurePay™ escrow payment service. The winner of several awards, including “Best in Class” Interactive Media Awards, 1to1 Impact Award for Customer Relationships Management, and the DigiFest New Voices Award, Voices.com has raised its profile significantly this year ranking on the Hot 50 recognizing 534% growth over the past two years and just this year was featured in Backbone Magazine’s and KPMG’s annual Pick 20 Listing as an “innovative company”. Clients include NBC, ESPN, PBS, The History Channel, Reader's Digest, Comcast, Bell Canada, Microsoft, Cisco Systems, ING, Western Union, Ford, GM, Jaguar, Firestone Tires, American Airlines, the US Army, the US Government and thousands more.

For More Information
Contact your account executive to learn how we can help you succeed!

Corporate Headquarters
The Convergence Center 999 Collip Circle London ON N6G 0J3

Service & Support
North America 1-888-359-3472 International +1-519-858-5071 Email support@voices.com Web http://www.voices.com

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