CHAPTER ±1 INDUSRIAL PROFILE Introduction The telecommunication industry deals with the activities and services of electronic system

for transmitting message through cables, telephones, radio or television. The telecom industry had struggled for establishing and maintaining its existence in the Indian market. The industry had to take up many research so that it can meet the need, wants and preferences of the people of India. There are two major factors responsible for the growth of the telecom industry, the use of modern technology and the market competition. The use of communication satellites makes this telecom industry a booming sector. These industries provide cheaper products of high quality products and services.

Overview of telecom industry The telecom industry is considered as the most booming sector than any other sector. The statistical report made by PHOENIX CENTRE RESEARCH revealed that in the coming year there will be a healthy competition between the provider of telecommunication services which will lower the price and the quality will be higher. Presently there are around 200 million telephone lines in India which makes it the world 3rd largest phone network in the world after China and U.S The Indian telecom market is divided into two major segments viz; fixed service provider and cellular service. The fixed service provider comprises land lines, basic services, domestic and long distance call services. The two major operators BSNL & MTNL comprise almost 90% of the fixed service providers in the country. In case of cellular service there are mainly two subdivisions viz; code division multiple access (CDMA) and global system for mobile communication (GSM). These industry is going to be digitized by using ISDN (inter services digital network).

Telecom industry has created immense employment opportunities. Most of the employees in the industry is engaged in large establishments, although there are small establishments where a large number of small contractors are involved. 55% of the workers are engaged in office & administrative support occupations and the others are in installation, maintenance and repairs

Today the telecom market enjoys the growth rate of 45% which is highest in the world wide. The telecom market is expected to grow by is 344921 corer by the year 2012.The rate of growth will be around 26% and the sector and the sector will also generate employment to 10 million people, but it is necessary to ensure that India emerge as a major exporter of telecom equipments, provide world class services by proper handling of consumer complaints, disputes resolution and public interface and meeting customers demand at reasonable rate. IT has been seen that there are some bottlenecks that the telecom industry always suffer from these are:
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Slow reform process Low penetration. Service provider bears huge initial cost to make inroads and cost to achieving break even is difficult.

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Lack of infrastructure in semi-rural and rural areas. Huge initial investment. Limited spectrum availability and interconnection charges between the private and state operators

The government has taken many initiatives which is responsible for the rapid growth of the telecom industry, some of this initiatives are:
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Opening the industry for private sector participation. 100% foreign direct investment (FDI) is permitted in telecom equipment manufacturing through the automatic route.

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FDI ceiling in telecom services has been raised to 74%. Introduction of unified access licensing regime for telecom services on open Indian basis.

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Implementation of new telecom policies. Introduction of calling party pay (CPP) regime and lowering of access deficit coupled with introduction of revenue share regime in analogousdigital converter (ADC).

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Introduction of mobile number portability in a phased manner. Allowing services provider to share active infrastructure.

History of the telecommunication industry 

1851- British first introduced telecommunication services in India through operational land lines near Calcutta.  1881-The telephone services was made operational.After independence, the foreign telecommunication companies were nationalized and the posts, telephone and telegraph (PTT) company was set up by the ministry of communication.  1981-From this year the economic linearization started when the Prime Minister INDIRA GANDHI signed contract with France to merge with the state owned telecom company (ITI) in an effort to set up 5000000 lines per year. This initiative has improved the telecom market through improving services and tariff.  1985-The department of telecommunication (DOT) was set up to provide domestic and long distance telephone services.  1986-The government established two companies namely MAHANAGAR TELEPHONE NIGAM LIMITED (MTNL) for metropolitan telephone services and VIDESH SANCHAR NIGAM LIMITED (VSNL) for international telephone services.  1997-The government had set up telecom regulatory authority of India (TRAI).  1999-The cellular services were introduced.

The industry is expected to invest nearly $800 billion in near 5 years to expand the mobile broadband. Ericsson and Orange under the leadership of GSMA have sent a letter to G20 summit in which they have state that this sector could raise the GDP by 3-4% by 2014 provided they are allocated with right broadband spectrum and flexible industrial regulations. during April 2000 to March 2009 cumulative foreign direct investment inflows into the Indian telecom sector a marked to US$3. MICHAEL O¶HARA chief marketing officer of GSM association industry group told ³we believe we have the potential to connect 2.Economy The telecom industry could play an important role in liberating the global economy from slowdown and to bring the gross domestic product growth back on track.84 billion accounting for 6.69% in 2006 to 87. According to the study STANDFORD UNIVERSITY AND CONSULTING firm Berkeley design automation. The share of this industry has increased from 71. . 25 telecom firms including Nokia.81% to the total foreign direct investment inflows into the country. the Indian MVAS is likely to grow at a compound annual growth rate of 44% by 2010.consquently telecom density has increased to 27. Indian runaway success in mobile telephony has also given a boost to mobile value added services (MVAS) market.4 billion people to the internet by 2013 via mobile´ He estimated that nearly 200 to 300 people are currently accessing internet via mobile. The booming telecom domestic telecom industry has been attracting accelerating amount of investment.69% by the end of may 2008.59% to the end of may 2008.

42 6) largest sales of mobile handsets in the third quarter Segment-wise growth Wireless segment has emerged as the preferred mode of telephone service by the consumers. 1.The year 2007 saw India achieving significant distinctions: 1) having the world¶s lowest call rates of 2-3 US cents 2) the fastest growth in the number of subscribers were 15.31 million in 4 months 3) the fastest sale of million mobile phones in a week 4) the world's cheapest mobile handset. according to a report by eMarketers.RUSIA.59 per cent a the end of May 2008. wire line subscriber base was 39.2 5) the world's most affordable colour phone. While total mobile subscriber base was 277.69 per cent at the end of March 2006 to 87.92 million.68 per cent at the end of May 2008. overall tele-density has increased to 27.05 million.INDIA CHINA(BRIC) nation with560 million mobile users representing the next great growth curve for both mobile and interactive marketing industries. The share of mobile phones has increased from 71. reflected in the rising share of mobile phone connections to total connections. . US$ 17. 2. India is likely to be second largest mobile market in the BREZIL. 3. Consequently. US$ 27.

accounting for 6.  Nokia Siemens Networks (NSN) is shifting its global services business Unit headquarters from Munich to India. .84 billion.81 per cent of the total FDI inflows into the country. In fact. cumulative FDI inflows into the Indian telecommunications sector amounted to US$ 3. India's surging domestic market is also providing excellent Investment opportunities in other segments of telecom equipment industry. the surge in mobile services market is likely to see huge amount of investment implying a mobile in the hands of every second person in the country. Buoyed by the rapid surge in the subscriber base. huge investments are being made into this industry by companies like. Simultaneously. During April 2000 to March 2008. y y Maxis Communications-owned mobile service provider Aircel Srei Group's Quippo Telecom Infrastructure Ltd (QTIL) The Central public sector enterprises (CPSEs) have lined up investments for infrastructure sectors like telecom energy and power for 2008-09. Vodafone Essar will invest US$ 6 billion over the next three years in a bid to increase its mobile subscriber base from 40 million at present to over 100 million. Manufacturing India is emerging as a handset super-power as more manufacturers set up base in the country. The Indian telecom equipment manufacturing sector is set to become one of the largest globally by 2010. it is not only the world's fastest-growing telecom market but it is also making remarkable progress in the telecom manufacturing space.Investment The booming domestic telecom market has been attracting accelerating amount of investment.

According to a study by Stanford University and consulting firm Berkeley design automation. In fact.  Samsung has set up its GSM mobile manufacturing base in Manresa.  LG Electronics set up plant of manufacturing GSM mobile phones near Pune. . while only one in 20 of the world's first two billion mobile subscribers live in India. Nokia set up its manufacturing plant in Chennai. which according to Ernst & Young is expected to total US$ 35 billion. The department of telecommunication estimates the total subscriber base to total 500 million by 2010. the Indian MVAS is likely to grow at a compound annual growth at compound annual growth rate of 44% in 2010. this industry is likely to see increased investments. With such growth projection. as many as one in every four of the next billion subscribers will be an Indian. accounting for 3.6 per cent of the total Gross Domestic Product of the country.  Motorola has established a manufacturing plant in Sriperumbedur. out of which 80 million are expected to be from rural areas. The Indian telecom industry's revenue.6 billion during the eleventh plan period (2007-12). total investment is projected at US$ 76. accounting for 67 per cent of the total projected investment while public sector accounts for the rest. likewise. Private sector is estimated to continue its dominant share. India's runaway success in mobile telephony has also given a boost to the mobile value added services (MVAS) market.  Sony Ericsson has set up GSM Radio Base Station Manufacturing Facility in Jaipur and Research and Development centre in Chennai. is estimated to increase. Road Ahead According to a report by Boston Consulting Group.

840 ($20) to the market with built-in subsidies. said.Rural India will wrest 40 percent of new telecom market India¶s rural telecom connectivity is poised for explosive growth in the next five to 10 years. It¶s also planned that the ultra-low cost handset of approximately Rs. ³Of the estimated new 250 million Indian wireless users. grabbing a 40 percent share of the new market. Operators have demonstrated they can achieve profitability by reducing fixed costs. The government will roll out new incentives for mobile networks in rural India. a study released by federation of Indian chamber of commerce and industry and Ernst and young. controlling variable costs and carefully tailoring services to the requirements of their customers. in next 5-10 years approximately 100 million will be from rural areas. lifetime validity and minimal maintenance costs have promoted mobile usage in remote areas. .´ . A similar model with minor customization could be emulated in the rural areas.

Asia Pacific Korea Malaysia New Zealand Philippines Sri Lanka Australia Bangladesh India Indonesia Japan Singapore Thailand Vietnam 2. Greater China Hong Beijing Kong Shanghai Taipei 3. Latin America Colombia Ecuador Mexico Peru Venezuela Argentina Brazil Chile 4.CHAPTER 2 c The Nokia Siemens networks have its presence in countries such as: 1. Middle East and Africa Lebanon Libya Mali Morocco Senegal South Africa Tanzania Tunisia Afghanistan Algeria Angola Bahrain .

West South Europe Greece Hungary Israel Italy Ireland Luxembourg Netherlands Portugal Romania Serbia Slovakia Slovenia Spain Switzerland Austria Belgium Bosnia Herzegovina Bulgaria Croatia Czech .Cameroon Egypt Ethiopia Jordan Kyrgyzstan Kenya Kuwait Mozambique Namibia Nigeria Oman Pakistan Qatar Saudi Arabia UAE Uganda Yemen Uzbekistan 5.S North America Canada 6. U. North East Finland Kazakhstan Latvia Lithuania Norway Russia Sweden Turkey Ukraine Armenia Azerbaijan Belarus Denmark Estonia 7.

It had committed to $100 million 3 year strategic investment in India.Republic France Germany Poland United Kingdom History of Nokia Siemens network On June 2006 Nokia and Siemens announced that these two companies are to merge their mobile and fixed line phone network equipment businesses to create one of the largest network firm known as Nokia Siemens network. . The company has set up a network management centre in Nokia known as global network solution centre. On 19th of July 2010. Nokia Siemens Networks has operations in some 150 countries. y y y y Access switches Carrier switches DSLAM²Digital subscriber line access multiplexer. services and solutions provided by Nokia Siemens network Products: 1) Broadband connectivity: The products under broadband connectivity are. Germany. Products. DWDM²Dense wave length division multiplexing. to be completed by the end of the year The company build 50 offices in India and employed more than 8000 people across 200 locations. while the WestSouth Europe headquarters and three of its five divisions are based in Munich. The Services division is based in India. the company acquired the wireless-network equipment division of Motorola. Greater Helsinki.Nokia Siemens Networks then began full operations on 1 April 2007 and has its headquarters in Espoo. Nokia Siemens Networks was officially launched at the 3GSM World Congress in Barcelona in February 2007. Finland.

NGN metro²Next generation metro RESIP²resilient internet protocol. 3) GSM/EDGE (Global system for mobile communication/ Enhanced data rate for global evolution) y Nokia Siemens networks village connection 4) Business support system y y Charge@ once business charge@ once unified 5) Network management OSS (operational support system) y y y OSS connectivity management Share technical support portal Serve at once traffic 6) Mobile broadband .y y y y y Internet Protocol connectivity Microwave Narrowband/ multiservice solutions. 2) Converged core y y y y y y y y y Consumers and business voice over internet protocol Fixed switching Intelligent packet core Mobile switching Mobile soft switching One voice initiative Rich communication suite Subscriber management evolution Subscriber data management.

the operators get a customized maintenance solution that is a perfect match to the business needs.y y y y y y y y y 3G femto solution Enhancing the customer experience Flexi BTS (Base transceiver station) High performance site solution Long term evolution Single RAN Smart network for smart devices. concentrating on cost effective and professional back up support for problems and incident management processes in network operations. These services are. Using a solution approach. The operators are always concerned to achieve the best possible quality and performance of their network and to give their users the maximum availability of services and applications. Classic care services is meant for the operators who can take care of their own network functionality and just need some professional support to cover incidents and gaps in their knowledge. Internet HSPA (high speed packet access) WCDMA/HSPA (wideband code division multiple access/ high speed packet access) y y WCDMA frequency reframing solution Quality of service differentiation. the challenges facing an operator are analysed and then attached to appropriate services ensuring. CARE SERVICE²The NSN care organisation is worldwide distributed and has 6000 world class experts around the world providing high technical and methodological expertise in new services launches and services management for both NSN and third party products. 1) CLASSIC CARE²It provides a traditional care offerings. Services: The Nokia Siemens network provides care and consulting services. A. NSN helps these operators to overcome this problem. .

CONSULTING SERVICES²the consulting of NSN combines experiences from over 170 consulting engagements.2) CONNECTED CARE²It is a new way of working with network operators. It ensures that the services provided to the end users are continuously available and match agreed performance level. . The consulting services of NSN think differently. This type of care is meant for operators who look for the professional partner to maintenance of some or entire technical environment. Connected care offers a new but proven three-step maintenance mode. This care is meant for operators looking for maximum network availability and connectivity while making best use of resources. B. 3) MANAGED CARE²It is the maintenance solution for managing complex functionality efficiently with an optimised OPEX/ CAPEX (operational expenditure/capital expenditure) structure. 4) EXTENDED CARE²this type of care allows the operators to keep their network running while planning the transition to new. it adds real business value and work closely with their customers to deliver innovative solutions. looking for any potential problems. It is meant for operators that want to extend the life span of their equipments. the consulting seeks to inspire and deliver. Through a combination of proven expertise and practical hand-on experiences. y Predict phase²NSN monitors the vital signs of network. NSN solution enabling them to maximize returns on mature network investments. y Improve phase²Experience care experts will work out a long term improvement plan with the customers. y Preventive phase²immediate corrective actions are proposed to prevent any imminent problems. It allows operator to focus on their core business while NSN take care of functionalities entities.

safety and security demand of high speed travel.NSN is the world leader in the design.Solutions ± The various types of solutions provided by NSN are. y Railway infrastructure solution²Based on GSM the internationally proven digital communications platform for railway specific voice and data operational services NSN solution can help to 1) Reduce cost by replacing multiple analog systems with a single stream lined digital system . news and entertainment services for business and leisure customers. 99. operation and support of secure inter-office communications solutions for security authorities. implementation. speed and security to attract new customers. a) Railway and train operations y Making train the first choice for 21st century travel²Travellers and government around the world are working up to the convenience and environmental benefit of high speed train travel. b) Government solutions²when national and international security is at stake there is no room for error for government communications network. This helps a railway infrastructure operator to grasp opportunities by increasing capacity. 1) Solution for public and corporate customers²At private and corporate solution NSN provides specialist communication solution for customers beyond the telecommunications industries such as: a) Railway and train operations. 3) Meet increased signalling.2)Reduce idle time and increase capacity utilization.999% carrier grade reliability is the minimum specification.NSN solution can help to deliver 1) Enhanced ticketing and seat reservation services. These solutions includes: y y Next generation military network Large network implementation . b) Government agencies. y Train solution²Broadband in trains is a platform that support a rapid growing suite on a board customers and stuff applications. 3) An unlimited range of internet based information. defence organisation and other government departments. 2) Improved security through remote security monitoring.

y Helps to understand the customer¶s usage pattern better. which services to access and how to control their cost. Fast roll out of new marketing campaign. 3) Outsourcing²through outsourcing NSN take responsible for providing high quality and efficient network related services. adaptable marketing use cases. y y y y y A wide choice of ready to use. . y Reduce operational expenditure by simplifying the system used to process post-paid and prepaid subscription. who quickly can adapt the business offerings to their behaviour and also offers them the best possible value of money. y The customers gets the personalized services to help them make decision about how to pay. It delivers. High customer¶s satisfactions and locality. 2) mmunication service provider a) Prepaid and top-up solution²It helps to keep the customers at the centre of the business. Easy administration for successful differentiation of the business offerings. b) Unified billing and charging solution²It helps by integrating the prepaid and post-paid billing system which is beneficial for both the customers and the business by. Flexible and easy maintenance. y Increases revenue by services differentiation. accurate information available when it is needed. combining business and customers services for implementing new business model through advertisement and phone sharing.y y y Command and control solution Infrastructure modernisation on projects Deployable voice/ data solution.

NSN green energy control. The connectivity explosion continues. Vision The road ahead Until now. process and system efficiently. Nokia Siemens is continue applying their expertise in order to deliver on the reality of hundred-fold increases in traffic. development in telecom industry has mainly been a matter of delivering connections ± more. NSN energy efficiency consulting. 6) Energy solution²NSN energy solution is developed to provide reduce network operating cost and lower the power consumption of telecom networks by exploiting more efficient technology and renewal energy. So.NSN energy solution consists of 6 elements that combines both product and services. future-proof infrastructure. service configuration and their activation onto network and devices. This is still important.4) The NSN integrated provisioning solution²It provides powerful tools for workflow modelling. cheaper. and more efficient. increase top lines rapid service introduction. limits on capital expenditure scalable services. 5 billion people and further billions of devices will be connected. By this NSN can optimize the transport infrastructure and meet the demand with reduction in operational expenditure. 5) Broadband and transport solution²Mobile backhaul solution enables the operators to earn profit. NSN off grid site solution. and by 2015. NSN energy operational expenditure (OPEX) management. NSN bad grid site solution. connect people. faster. . The solution helps operators to increase revenue by improving the end-users experiences. They are: y y y y y y NSN energy modernization.

Nokia Siemens is also focusing like never before on delivering quality ± quality experience. and to millions of businesses. NSN says that their mission and vision are: Our mission «by improving efficiency and experience We have built value by addressing efficiency. Nokia Siemens Networks must drive that change by leaving the closed and proprietary mindset behind. and an ever fiercer competitive climate is challenging CSPs to prove they can retain the customers they have and win back any they might have lost. because it¶s experience that builds relationships. But we also need to address the customer¶s need for a better experience. face challenges on all fronts: the need to increase efficiency keeps pressure on capital and operational costs. Customers¶ challenges The Communications Service Providers (CSPs). and we continue to do that. Nokia Siemens Networks will play a vital role in helping CSPs meet these challenges. Our vision We believe that CSPs can ultimately enable and deliver a ³segment of one´ ± where they can define and enhance the service experience for each and every individual. the dramatic rise in traffic due to the proliferation of internet applications demands new business models for monetization.Towards an ecosystem of partners Today. and relationships that build value. collaborative and customer-centric way of working could bring so much more value to billions of individuals. Customers whose communications experience fit and works for them don¶t change operators. And operators who can devote themselves to enriching the . The company can see that a more open. This role is NSN mission ± it¶s about building value. however. and leading the way in a new spirit of openness and collaboration.

And those individuals will benefit from the services being delivered in a way that fits their personal needs and desires. quality of network experience has more and more to do with quality of life. It must be as true for customers in emerging countries with just a dollar to spend. context.customer¶s experience build stronger. Every day.). social networking sites. corporate service and communication tools. and for the trillions of devices that make up the Internet of Things. Ultimately every service is delivered to an individual. based on a person¶s locations. as for businesses in developed countries with greater resources. usage patterns and preferences. . This experience cannot be the privilege of the few. therefore. while having the ability to profitably deliver a customized experience. etc. and so it¶s the greatest value we can support communications service providers in delivering. The individual communications experience is the greatest value a communications service provider can deliver to their customer. Internet applications hosted in the µcloud¶ (email. device. and our mission is to build more valuable customer relationships. Our vision acknowledges that communications service providers need to manage this complexity wisely. more lasting and profitable customer relationships. The individual communications experience builds more valuable customer relationships. the company¶s revenue fell hard in 2009 considering a year of missed opportunities and disappointments. already account for a large proportion of the services people access every day. Turnover of Nokia Siemens network The turnover of Nokia Siemens have many ups and downs. The road ahead The future of service is largely network-based. ensuring the necessary security and authentication for users. Our vision guides our mission.

8 million operating profit. NSN reported a $354 million operating loss which was less than first quarter of 2009. However gloomy was the first quarter for NSN the second quarter is showing some promises.The total revenue for 2009 were $17.38 billion or about 47% of that quarter revenue of $5.6 billion an almost 18% decline over 2008. It reports a$3. down 9% from first quarter of 2009. they cooperated with Nokia to improve knowledge of .3 billion but in fourth quarter the NSN reported to earn $23. NSN expects it will report $4. In 2009 third quarter report the total loss were $2.6 billion. NSN loss is much steeper than rival Ericsson.08 billion.1 to $4. a) Mobiles and development At the beginning of 2009 there were already 400 million users of mobile internet services worldwide and by 2013 the number is forecast to rises to 770 million ± one fifth of all mobile phone users NSN Internet for the Next Billion project has moved on from the business development phase and the concepts are now being integrated into their mainstream business. NSN also continue their activities to develop a deeper understanding and communicate the benefits of connectivity with a series of White Papers exploring the key challenges. Taking out an onetime $166 million restructuring charge NSN was able to achieve a $20 million adjusted operating profit. In 2009. who reported that yearly earnings decline only 9% to $28.5 billion in second quarter revenue. Again in 2010 the company reported a revenue decline in first quarter. CORPORATE SOCIAL RESPONSIBILITIES: 1) Maximizing our positive influence through taking into account these steps.62 billion in revenue. The company continue to develop innovative business models which help to address the connectivity needs of people in remote communities Village Connection. during this quarter the unit generated $2.

as well as how people can get the most from it. with information services holding vast potential to enhance the lives of literally billions more people. which is part of the ongoing Connectivity Scorecard research program. there is still a lot to be improved in the usage of ICT.affordability barriers to mobile internet access. In their White Paper analyzing competence and motivation they argued that to engage people. Modern communications technology is spurring new entrepreneurial spirit in emerging markets and creating novel businesses. People want services that can improve their own lives and stimulate development within their local communities.promoting rural connectivity . c) Village connection . as shown by a study commissioned by Nokia Siemens Networks. information services must be tailored to local needs and ease of use is essential. broadband strategies could increase national productivity and growth by up to 15%. People need to see why the internet can be an important new element in their lives. NSN stand on the threshold of a new era. The study. and commissioned by Nokia Siemens Networks. for industrialized world. the Connectivity Scorecard. b) Useful connectivity The key to improving the economic and productivity performance of every country in the world lies with the greater and better-focused use of Information and Communications Technology (ICT). which highlights the continued need for investment in information and communications technology (ICT). The research suggests that with the right skills and infrastructure in place. Increased broadband deployment can have a significant impact on productivity and economic growth. Also. according to a study written by Law and Economics consulting group. focuses on the impact of broadband in 15 origination for economic co-operation and development countries. discovering worldwide variations due partly to taxes and regulation.

the World Economic Forum. including UNESCO. We are providing our Village Connection platform and expertise at no charge. d) Access to education NSN believe that education is a vital foundation for successful development In 2009 they contributed to an international initiative headed by UNITED NATIONS EDUCATIONAL. science and technology to the young students. The company¶s long term goal is to achieve a 100 percent pass rate among the students. case material and editorial support for the ³Manual for Monitoring and Evaluating Education Partnerships´.Nokia Siemens Networks Village Connection is an innovative approach to promoting access and extending coverage in remote and rural areas. they announced a ground-breaking partnership with the international telecommunications union (ITU) to bring affordable connectivity to the world¶s rural and remote areas. An The system is designed to bring communication services to underserved markets as it extends mobile voice and data coverage to rural villages. a mentoring program the company has launched in April where staff members were encouraged to adopt a Grade 10 learner. to develop a framework for an international education partnership for the use of ICT in development. SCIENTIFIC AND CULTURAL ORGINATION(UNESCO). and the International Institute for Educational Planning to provide content. Once improvements have been made to the facilities we will focus on teaching mathematics. e) Connectivity and productivity The Nokia Siemens networks have sponsored two major studies to improve understanding of the impact of Information and Communications Technology . The mentor is responsible for guiding the student towards academic excellence and will assist with social skills development. social responsibility and career guidance. To further this goal. In October 2009. They are also engaged with other partners in the Global Alliance for information and communication technology (ICT) and Development of the United Nations.

training and education to boost skills and usage. not just the technology. y Provide relief and support for affected communities and societies through donations to relief agencies. this is to enable emergency response agencies and the people in affected regions to coordinate their activities and communicate their needs. regulators and other key industry players. NSN have defined three key areas of response to natural disasters: y Protect their employees and their families from personal harm and injury and protect our corporate assets as part of our business continuity management program.(ICT) on economic growth. f) Disaster relief and preparedness As a company. y Connectivity around the world in terms of ³useful connectivity Scorecard: The Connectivity Scorecard is a unique global study that ranks economies y Broadband Impact Study: The study concludes that there are significant economic benefits from broadband if overall Information and communications technology skills and use are high. These studies emphasize the need to consider the economic impact of connectivity. and through rebuilding efforts. In February 2009 NSN demonstrated a new emergency communications package at the Mobile World Congress in Barcelona. policy makers. y Work with their customers to help maintain or re-establish vital communications links. governments. and have been of great interest to a wide range of stakeholders including our customers. The system is designed to . which will be further developed in collaboration with the Finnish Red Cross during 2010. often in cooperation with our customers. So policy makers and the industry as a whole should not only enable affordable and universal broadband access but also emphasize access to computing devices and services as well as Information and communication technology awareness.

In 2009.be used to provide emergency communications when disaster strikes and disrupts existing communications networks. NSN continued to provide capacity building activities in a variety of projects. y India: and many were made homeless. and from any background. hundreds lost their lives. with different abilities. 000. Employees personally visited the villages to distribute the items. whether old or young. the elderly and socially or economically disadvantaged members of society 2) Positive environmental impact a) Low carbon economy . NSN had collaborated with a charitable trust with their initiative "REACH the needy" to provide relief and rehabilitation to the flood affected victims.150. floods Floods in Andhra Pradesh caused severe devastation. Employees working in proximity to the flood-hit villages provided us with updates on the current situation as well as the nature of contributions needed. including educational activities for people with disabilities.NSN procured 800 Tarpaulins (temporary shelter) and 2000 packets of drinking water with the contributions received from their employees. Within three days. Access to information and communication with modern technologies helps people to fulfil their potential. NSN collected Rs. should have the chance to participate in modern communication. The company encourage their employees to contribute to disaster relief and match donations on a case-by-case basis. There was demand for temporary shelter materials and safe drinking water. Everyone in the community. g) Connecting the disadvantaged Nokia Siemens goal is to unite communities and people through communication. Here is an example of how NSN have helped people in India. develop their individual knowledge and skills and raises productivity levels throughout an economy.

to create a management solution for wind farm operators. ServusNet began trailing the solution with a customer in 2009. monitoring and optimization) y y y Replacing physical products with virtual versions (dematerialization) Enabling environmentally friendly services Reducing the need for travel and transport In 2009 Nokia Siemens launched solutions to manage electricity grids more effectively which reducing total energy demand and CO2 emissions by.Nokia Siemens is in a unique position to reduce the environmental impacts of other companies by: y Making their operations more efficient (through automation.000 people working in research and development (R&D) and in 2009 they had invested 18 percent of sales in R&D .One of our aims is to use our technology to provide telecommunications. networking and software solutions for the energy sector. intelligent business and operations process management systems. y Managing renewable energy generation: Reducing greenhouse gas emissions requires a massive expansion of renewable power such as wind and solar In 2009 Nokia Siemens had formed a partnership with ServusNet. b) Research and development Nokia Siemens have a global network of approximately 16. machine to machine services. y Managing energy consumption: ³Smart meters´ provide information for utility companies to measure energy consumption in real time and for customers to follow the amount and cost of their consumption. ServusNet was able to develop software in a matter of months that will help operators to improve wind farm productivity and the predictability of electricity supply. sensor networks. a software provider. .NSN are researching energy efficient optical and wireless networks. Using our Open Element Management System Suite.

NSN ran an Environment Day with presentations by internal and external experts. A pilot project in Tampere. Regular emails were used to share top tips on cutting waste and energy use. Finland. NSN regularly consult WWF for external feedback on our environmental plans and prioritization. These were done by by engaging them in various activities. encouraging them to reduce waste and energy use. was followed by similar campaigns in Germany and China. The environment group runs online trainings and web campaigns for employees.c) Engagement To maximize the company¶s impact. NSN supported the WWF Earth Hour campaign in March 2009 which aimed to get one billion people around the world to show their commitment to tackling climate change by turning off their lights for an hour at a specified time. NSN motivate employees to act on environmental issues and work with key stakeholders and other companies in their industry to raise environmental standards. y Employees in 2009 NSN launched a campaign among employees to promote the idea of the µenvironmentally sustainable office¶. to raise awareness of key sustainability issues and the role we can play. copiers and faxes. To mark the launch of the campaign in Tampere. The company also encouraged employees to take part by turning off office and desk lights and unplugging other non-essential electronic devices such as printers. y World Wide Fund for Nature (WWF) partnership NSN is in the second year of a three-year partnership with conservation organization WWF. All major Nokia Siemens Networks sites participated to the campaign. .

Winners. In 2009 NSN has . The ³People¶s Choice Award´ in the Asia-Pacific region recognizes employees who demonstrate NSN values in action.Nokia Siemens Networks is also a member of the WWF Climate Savers program. receive a cash prize and are invited to present the companies values to new employees during their induction. regional and business unit level. y y y y y Focus on customer Win together Innovate Communicate openly Inspire Creating a company culture is an ongoing process in which all Nokia Siemens Networks employees have participated since the first day of our operations. The company ran a wide range of local programs in 2009 to embed our values and build NSN culture together with employees around the world. b) Diversity NSN respect employees¶ individual differences and recognize that their diverse backgrounds. which brings together major international companies committed to reducing their greenhouse gas emissions. nominated by their colleagues. Nokia Siemens Networks is committed to equal opportunities for all employees and have started several initiatives to promote diversity at global. skills and perspectives benefit our business. 3) Employees relationship a) Culture and values Nokia Siemens values focuses on.

coaching and mentoring are also important and should provide an additional 20 percent. as well as in leadership and culture related trainings.050 employees nominated to the company¶s future talent pool. giving everyone a chance to contribute to their full potential c) Training and development NSN believe that the greatest contribution to personal development is achieved through learning on the job and this is intended to make up around 70 percent of development activity. NSN monitor gender and nationality balance. aspirations and metrics to guide and support leadership teams and business units in target setting and action planning y Started embedding NSN diversity approach into global recruitment. with structured learning making a 10 percent contribution. The ³Nokia Siemens Networks Career and Development Journey´ helps employees chart the course of their career and development. Self-study. Target in 2010 . talent management and leadership development processes y Included diversity in induction training for all new employees. In 2010.y Developed a diversity framework which sets out key messages. Figures from 2009 show that: Gender balance among all employees is 80 percent men and 20 percent women y Gender balance in our senior leadership is 90 percent men and 10 percent women y Of 1. the company aims to improve our diversity and gender balance in senior leadership positions ± and benefit more from the diversity they have in their teams. the gender balance is 80 percent men and 20 percent women y y y Approximately 150 nationalities are represented in our workforce 12 percent of employees are Finnish and 13 percent German 32 percent of senior leaders are Finnish and 25 percent are German.

incentive management. In 2009. 4) Working with suppliers to improve competency Engaging with suppliers on corporate responsibility (CR) issues is vital to ensure they are aware of and meet the company¶s requirements.000 jobs in the first two years of the company¶s existence. Nokia Siemens Networks provides professional outplacement support to help impacted employees find new jobs quickly either within or outside the company. e) Change and restructuring Nokia Siemens Networks was formed to strengthen the market position partly by streamlining the network businesses of the two parent companies. it helps the company to make improvements to their corporate responsibility management and work with . salary administration processes. benefits packages and expatriation policies.y Ensure over 50 percent of line managers participate in µConsistency in Leadership¶ workshops y Launch Nokia Siemens Networks Leadership Code eLearning d) Compensation and benefits NSN have a common global model for job levels. NSN want to ensure that the reward packages they offer are understood and valued by their employees. This included practical workshops and self study. This synergy-related restructuring was completed by the end of 2009. the company rolled out an education program for HR professionals to improve their understanding of NSN reward programs. This includes support in searching for and applying for positions. and coping with change. synergy-related restructuring was expected to result in a reduction of 9. As a result of the merger. Nokia and Siemens.

Suppliers were able to raise challenges they face in implementing our corporate responsibility requirements and share solutions. We plan to conduct two more workshops for suppliers in countries identified as high-risk in 2010. The company published a brochure on health and safety in October 2009. . minimizing and preventing hazards. NSN also get useful feedback from suppliers on how well we are communicating on corporate responsibilities issues.NSN ensure that suppliers are informed promptly about any changes that may affect them.NSN has performed the corporate responsibilities by: a) Communicating Nokia Siemens networks requirements With the launch of companies new internet portal for suppliers in December 2009 the company introduced a new channel to share and promote information on corporate responsibilities. b) Supplier corporate responsibility workshops NSN held two workshops for suppliers in India in 2009 to communicate their Supplier Requirements raise awareness of corporate responsibility and drive improved standards further down the supply chain. available in eight languages. c) Raising health and safety standards in the supply chain Health and safety was an important focus in all NSN work with suppliers in 2009. These workshops follow our pilot corporate responsibility workshop in China in 2008. It sets out the requirements for suppliers to have procedures for identifying. the company communicated the revised list of restricted substance to relevant suppliers. Working with suppliers on specific issues such as health and safety and energy efficiency builds competency and raises standards in the supply chain. In July 2009. It also provides guidance on the precautions needed to mitigate specific health and safety risks. including changes to the supplier requirements.their own suppliers.

making it essential NSN work to improve energy efficiency and increase the use of renewable energy through. In addition. The company work together with suppliers to develop their competency by helping those raises performance in any areas identified for improvement through their self-assessments and audits. y Implement a pilot assessment program on supplier occupational health and safety y y Conduct at least two supplier workshops in higher risk countries Roll out industry-wide Corporate responsibility training among our key suppliers through our participation in the Global e-Sustainability Initial. In 2009. 5) Environmental sustainability. a) Minimizing product impacts: Although Nokia Siemens¶ products and services make a positive environmental contribution through the role they play in improving energy efficiency of other industry sectors. It was scored higher. 313 suppliers responded. the company commission an independent third party to ask key suppliers to rate Nokia Siemens Networks on several aspects of their business relationship. product development processes integrate Design for . including requirements on business ethics and environment. NSN also run training programs for suppliers on corporate responsibility as well as sharing best practice on issues such as energy efficiency.d) Supplier satisfaction survey every year. Target for 2010. . distribution and use. the products inevitably impose an environmental burden because energy and other resources are used in their manufacture.3 out of 10. with an average score of 8.

reducing emissions from flights by approximately 20 percent. The company have quantified their IT footprint (which also includes some data centres housed externally) and set a target to reduce it by 10 percent by the end of 2010 (from the 2008 baseline). including End of Life services. energy and greenhouse gas emissions in their network. from the transport of products to customers and from their own business travel. NSN stepped up efforts to cut energy use and related CO2 emissions throughout the business. The footprint of the company operations includes CO2 emissions from energy use in our offices. including computers. which must be certified to environmental management standard . and external data centres. NSN added a focus on logistics and information technology (IT) to their existing work on reducing CO2 emissions from energy use in buildings. manufacturing and research facilities. y Environmental management systems: NSN require suppliers to have a documented environmental management system (EMS).Environment principles to minimize impacts across the lifecycle. NSN has also cut down its business travel in 2009. c) Suppliers and the environment Nokia Siemens Networks is committed to reducing the impacts of their products throughout their lifecycle. In 2009. The priority in improving the environmental performance of operations is to reduce our carbon footprint. Emissions from IT. b) Minimizing impacts of operations In 2009. other office equipment and data centre. Promoting high environmental standards among their suppliers is an important part of this commitment. the company had launched Energy Solutions to help customers save costs. In 2009.

Human rights The company respect the rights laid down by the United Nations¶ Universal Declaration of Human Rights. beginning in 2010. NSN published a revised version of their Code of Conduct. including: y y y y y Freedom from discrimination on any grounds Freedom from arbitrary detention. The Code covers: I. 6) Mitigating corporate responsibilities risks a) Code of conduct In January 2009.They work continues with those suppliers who did not yet comply with this requirement.ISO 14001. where applicable. y Working with suppliers to improve energy efficiency: Cutting emissions related to energy use is a key part of NSN corporate responsibility strategy. The company have asked suppliers to set targets to improve the energy efficiency of their operations and. conscience and religion Freedom of opinion and expression. This includes our commitment to improve energy efficiency in the supply chain. Ethical conduct II. The company is committed to the highest standards of ethical conduct and full . The Corporate responsibility Steering Committee regularly assesses adherence to the Code and whether employees around the world are integrating the companies Code of Conduct into their daily business activities. their products. execution or torture Freedom of peaceful assembly and association Freedom of thought.

compliance with all applicable national and international laws. who can address the concern or advise who to contact if escalation is required . The Code is available in 22 languages on our intranet an d external website. b) Ethics Training and awareness All employees of NSN are expected to complete training on ethical business conduct annually. In February 2009. with their line manager or local Human resource department in the first instance (unless the concern relates to them). By the end of 2009. and an introduction to the Code is included in our induction program for new employees. either openly or anonymously. such as sales and procurement. and where to report concern. company assets and other forms of intellectual property y Privacy and data protection. Over 90 percent of employees in key target groups. 82 percent of employees across the business had completed the training up from 50 percent in 2008. have completed the course. know who they should ask for support. designed to help employees identify and solve ethical dilemmas they may face in real-life work situations. including issues such as: y y y y y Labour conditions Antitrust and promoting fair competition Prevention of bribery and corruption Good corporate governance Protection and recognition of copyright. NSN introduced a new online training program on ethical business conduct. c) Reporting concerns Employees and other stakeholders are encouraged to report any concerns about unethical behaviour or suspected violations of the company¶s Code of Conduct.

but it can have an extremely negative impact on economic development in emerging markets. ethical and in line with the values the company also have an Anti-Corruption Compliance Employee Handbook available on our intranet. who takes up anti-corruption program and works closely with the Ethics Officer to support the employees in making business decisions that are legal. corruption. Which ensure that employees understand what is expected of them in relation to the companies Anti-Corruption Compliance Program. NSN has appointed a Chief Compliance Officer. All reported concerns are logged using case management tools. In March 2009. Recent enforcement actions by regulatory and judicial authorities have increased the perception that the telecommunications industry may be exposed to improper business practices. complying with anti-pornography . and helps the employees and partners to prevent and detect bribery. which also helps NSN monitor developments in investigations.Concerns can also be reported to the Office of the General Counsel. and any other unethical or illegal conduct. there has also been a worldwide increase in demand for technology that can provide more control over what individuals send or receive. sponsorships and hospitality are implemented. e) Privacy As access to wireless communications and the internet have become more widespread. entertainment. Nokia Siemens Networks is committed to fight against any corrupt practices in the industry. It includes guidelines to ensure their policies on gifts. conflicts of interest. including optimizing network traffic. d) Anti-corruption Corruption not only distorts competition and fair trade. Communications service providers may require this control for a number of reasons.

criminals or non-democratic forces. but the risk remains. It is the company¶s responsibility to ensure that we assess and manage risks effectively but ultimately safety depends on a culture in which accidents are unacceptable. . f) Health. . addressing copyright abuse or limiting phone and email spam and the spread of computer viruses. NSN encourage awareness of how communications networks can potentially be misused by hackers. administrations may abuse the access they have to communications networks in ways that could compromise the human right to privacy and confidentiality of communications. Nokia Siemens network condemn such abuse and endeavour to minimize the potential. Which can only be achieved when authorities are transparent about the security mechanisms that are in place.laws. responsibilities. This is a long-term process which they are determined to sustain regardless of financial conditions. industry groups. individual human rights are recognised and when clearly understood protocols. and other parties to address these issues and to maximize the benefits of communications technology while minimizing the potential for their abuse. The company is eager to work with governments. safety and labour conditions Protecting the people who work for NSN and with NSN is a fundamental objective that the company have worked hard to achieve since the formation of the company. They do business in some difficult and challenging environments and the nature of our business means that employees and contractors are involved in risky activities. and processes are followed. We believe it is possible to meet user requirements for privacy as well as the requirements of society for public safety and protection against crime. The company is working to build such a culture so that everyone accepts a responsibility for safe working. non-government organisations. protecting individual privacy. As with any tool. the rule of law is respected.

Some people worry that radio waves might be harmful which is also pointed out by the world health organisation. . There are many other activities of Nokia Siemens which is done for the well being of either customers. and are involved in relevant scientific events. Nokia Siemens Networks is engaged in discussing about this together with governments.NSN ambition goes beyond avoidance of harm. 7) Radio waves and health Mobile communications use electromagnetic fields (EMF) at radio frequencies ± radio waves. The company values all the compliances which a company should follow for help making all their stakeholders profitable. For the solution of the problem NSN monitor the latest scientific studies on radio waves and health. Nokia Siemens Networks offers support and training for customers and also help them in responding to concern. respecting employees¶ rights and ensuring the company have effective policies to provide fair employment practices. customers ± to raise their awareness of EMF concerns and also provide detailed instructions to ensure they operate equipment appropriately to keep local exposure within recommended limits. This begins with providing decent labour conditions. They want to promote wellbeing so that employees can make the most of their lives at work and at home. mobile network operators and other stakeholders. society or for the nation as a whole. NSN is engage with mobile network operators.

2) December 2009 .AWARDS: Nokia Siemens Networks is proud of its award-winning achievements. Antti Toskala of Nokia Siemens was honored with the µAward for individual contribution to long term evolution (LTE) development¶ in LTE award function. 1) June 2010 Mr. with more organizations recognizing theirr innovative technology and leading edge business practices.

organized by the International Engineering Consortium (IEC). in the commsMEA award function. the study of how the connectivity impact the country¶s economic and social developments. 6) September 2009 Nokia Siemens Networks garnered two 2009 InfoVision Awards at the Broadband World Forum in Paris.Nokia Siemens Network was awarded with the African vendor of the year for its services and commitment to the African continent. 4) November 2009 Telco TV 2009 announced Nokia Siemens Networks as a Vision Award winner for Innovation in Middleware with the company¶s Interactivity Markup Language (IML) Framework. . 3) December 2009 The Nokia Siemens Networks Flexi Multiradio Base Station won the Future Mobile Green Awards 2010 from Juniper Research on December 1st for their contributions to reducing the mobile industry¶s greenhouse gas emissions. 5) October 2009 The Connectivity Scorecard of NSN. and promoting environmentally sustainable business practices. 7) June 2009 Nokia Siemens Networks has won the Frost & Sullivan Telecom OSS Vendor of the Year award in recognition of its strong growth and performance across Asia Pacific during 2008. has won the International Development category at the SUPERCOMM 2009 EOS Awards.

9) January 2009 Nokia Siemens Networks' Environmentally Sustainable Business initiative has been nominated for an award in the Green Mobile Award category of the annual GSMA Global Mobile Awards 2009.8) April 2009 At CTIA (Cellular telecommunication industries association) Wireless 2009. the Nokia Siemens Networks Flexi Multiradio Base Station was selected by a panel of judges as the first place winner of the 4th Annual CTIA Emerging Technology Award in the Green Network Hardware and Infrastructure category. 10) May 2008 Nokia Siemens Networks Village Connection wins 'Excellence in Innovation' Award at the 2nd TEMA (Telecom equipment manufacturers association) National Telecom Awards . .

Huawei technology. IBM . AT&T mobility. Swiss com. NTT DoCoMo. Ericssion. Telecom Austria. Virgin mobile telecom. KPN (koninklijke). Telephonica Europe. Telestra. Deutsche telecom. Belga com. 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) 16) 17) 18) 19) Alcatel-lucent.COMPETITORS OF NOKIA SIEMENS NETWORK: These are some of the top competitors of Nokia Siemens. China mobile. Hutchison whampoa. Sun micro system Hewlett-Packard. Orange.

.20) M1 limited.

CHAPTER 3 ORGANISATIONAL STRUCTURE .

M R Operation and planning manager Engineering manager Telecom engineering services Telecom network services Telecom business services Switching Transmission Nortnwest region Transmisson Switching Northeast region Outside plant project Power engineering Statelite International Tele civil construction ¢  ¦¥¢ £ © ¨©¨ i § ¢  ¦¥¢ £ ¤  £¢¡  B i t i t Administrative and Finance manager ¢¥ ¡ ¡  Research and development Logestic and distribution Mobile telecom services IT and data services IT support MM services Western region Southern region Technical support Resource administration Customer services Customer services .

CHAPTER 4 FUNCTIONS OF DIFFERENT DEPARTMENT .

Human resource department structure:

Head of Human

resourse Management

Assistant HR
Manager

Recuritment

Operations

Payroll

Compensation and Benefit Manager

Strategy and
sourcing HR Administration HR Industrial relation

Manager

Reaginol HR Manager (EAST)

Reaginol HR Manager (NORTH)

Network HR Manager

Function of human resources department: 1) Recruitment and selection.

2) Talent management including succession/ career planning of employees.

3) Develop people management capabilities of managers/ team leaders.

4) Learning and development.

5) Employee¶s engagement.

6) Taking care of Compensation, promotion, benefits etc of employees.

7) Participation in ongoing Human resource projects. 8) Responsible for the interpretation and application of the staffs rules, regulations and procedures ensuring uniform applications in accordance with guidelines from headquarters.

9) Providing advice to staff member on specific entitlements taking action locally as appropriate ,or submitting recommendation for exceptions to DHRM

10) Ascertaining Human resource requirements for the office ensuring the timely advertisement and filling of vacancies.

11) Participate in the selection of internal selection candidate and submit appropriate recommendations interview and tests of new candidate, verifying educational qualifications and previous employments records.

12) Organise and supervises the functioning of a local APPL, as appropriate, ensuring adherence to the policies and procedures specified in the relevant regulations.

13) Brief newly arrived on related administrations formalities and ensures all arrangements made for onward travel, if applicable; supervise the prompt and efficient processing of documentation for the arrival and departure of international staff.

14) Control the maintenance of the personal records in the office .Monitor the follow of correspondence between each sub/field office and headquarters, ensuring that outstanding queries receive a timely response, after due analysis. Maintain and monitor leave records and requests for overtime.

15) Participate in the preparation of submission for review by APPB and APPC for the filling of post as well as for the promotion and the review of contractual status of staff member.

16) Participate in the preparation of ROR/LOR submission.

17) Clear all the payments related to personal issues such as MSD/DSA hazard pay/ MIP reimbursements/ medicals evacuations /travel cost etc for branch office and on behalf of sub/field offices.

18) Provide support guidance and training to personnel staff as required.

19) Represent the office individually or as part of a team in meetings concerning personnel issues.

20) Negotiates staff complaints and maintain harmonious relations with local staff council.

Financial department structure: .

Head of financial management Secretary/ Assistant Associates Accounting Keeping manager Taxation manager Fund management manager Reporting Manager Profit/ loss and cash flow statement Balance sheet Working capital Long term funds Maintainance .

9) To focus on cost minimization and profit maximization. Each and every transaction related to cash or credit is responsible for the financial manager. taxation. 6) Manage all the activities related to funds in the organisation. auditing. provided to the top management for the decision and policy making.Functions of financial manager: The financial manager is responsible for the entire finance of the project. 7) Arrangement of short term and long term funds. 2) Anticipation of fund requirements for the projects undertaken.e. 4) Preparation of cash flow statements 5) The most important function of a financial manager is that he is responsible to control as well as reduce the cost of funds and achieve organisational goals by using appropriate mix of debt and equity. The responsibilities include: 1) Preparation of financial statements such as profit and loss account. 8) To make financial feasibility of projects by checking the net present value or discounted cash flow of a particular project. 3) Acquisition of exact funds required for the projects to run. . balance sheet. All the financial activities related to the business nature of the company is monitored keeping in mind not to be below the breakeven point. Accounting. The financial manager have the command over all the areas of finance i.

. 16) Ensure resource and protect it from waste. financial structure and cash flow. 11) Making financial reports timely. 13) Forecasting the organisational financial position.10) Taking important investment. 15) Evaluate and implement strategies. 17) Find out discrepancies in accounting statements and get it corrected from subordinates and help subordinates when they need help in their job. 18) The financial manager is also responsible for suggesting managements on the profitability of expansion/ new projects within the organisation or investment outside the business. financial. and working capital decision. 12) Analysing the future earning or expenses. 14) Manage firm¶s assets structure.

.

E i i department structure General engineer Assitant general manager/ District engineer Principal/senior civil engineer Design and construction Pllaning and permitting Administrative analyst Principal engineer-Supervisor Assitant engineer Construction inspector Senior civil engineer Engineering technician Administrative assitant Associate civil engineer Administrative assitant Associates and junior engineers Administrative asitant or representative .

7) Provide alternative energy sources to wireless communications facilities. Planning. 6) Perform the design. 3) Analyze the electrical protection requirements and design the electrical protection layout for a wireless telecommunications facility. 5) Perform operations and maintenance of all power systems related activities like preventive and corrective maintenance and troubleshooting. . 2) Determine the power consumption for a facility containing communications equipment. Installation operations and maintenance of Back-up Storage Batteries.Functions of a engineering department 1) Wireless Network Base Station power equipment/system design and installation. installation and testing of solar systems equipment. 8) Design. 4) Installation/ operations and maintenance Diesel Generator set etc.

11) Document all work using appropriate standards. Electrical Installations. 12) Prepare. Alternative Energy Solutions. 10) Undertake all work in accordance with required technical and quality standards. . selecting and using appropriate methods and tools in order to achieve well-engineered product which exhibit the necessary attributes such as fitness for purpose. Power system protection and support. estimating. Planning. 14) Carry out full impact analysis of new software releases and recommends upgrade plans. HVAC. Power transmission and Distribution Systems.9) High Voltage Engineering. or contribute to. 15) Investigate potential and actual service problems and recommending solutions. project and quality plans taking account of the requirements for functionality versus the constraints of time. controlling and reporting on work performed accurately and effectively in order to achieve targets. Reviews upgrades and fixes available from system software suppliers and identifies those which merit action. reliability and cost effectiveness. methods and tools. cost and quality 13) Give technical leadership to small teams. including prototyping tools where appropriate.

17) Analyse documentation. etc. Monitors both resource usage and failure rates of installed systems and provides detailed feedback to management. 20) Produce procedures such as the CM plan. ensuring their compatibility with prescribed standards . Develop and use procedures for collection of critical information in the event of system failure. Isolates failures and recommends actions to circumvent problems and enable the restoration of services with minimum business impact.16) Develop and use formal procedures to plan and test proposed solutions. change control procedures. Provides advice and guidance to systems development and service delivery start on the correct and effective use of system software 19) Monitor system efficiency against published service level agreements. storage dumps and logs relating to system failures to identify the failing component. 18) Ensure that operational documentation for relevant system products is fit for purpose and current. defect/problem reporting procedures.

CHAPTER 5 SWOT ANALYSIS OF NOKIA SIEMENS NETWORK .

With this deal Nokia Siemens became the 3rd largest infrastructure provider in U. this means the company has access to knowledge and technologies from both the companies. . 2) On April 2010 Nokia Siemens had started manufacturing 3G mobile communications infrastructure. with this move Nokia Siemens became the country¶s 1st telecommunications infrastructure vendor to manufacture 3G product in India.S and 2nd largest in worldwide. weakness.Swot analysis means the strength. The swot analysis of Nokia Siemens network is: Strength: 1) As Nokia Siemens is a company formed after the merger of the two companies (NOKIA OF FIND LAND and SIEMENS AG OF GERMANY). This sharing of knowledge and technologies has strengthened the base of Nokia Siemens. opportunities and threats of the company. 3) For Nokia Siemens network the acquisition deal of Motorola allows it to get a bigger traction in two key markets ± the United state and Japan. This analysis helps to have a quick view on the company¶s position in the market.

2) Nokia Siemens have tough competition among Huawei and Ericcson which hampers the market share of Nokia Siemens. and also it has best research and development facilities with over appromaxtely 16000 people working.2 billion which is considered to create some problems for Nokia Siemens because to cover this cost Nokia Siemens is deciding to cut down the number of employments which will lower down the motivational level of the employees and thus the goodwill/ image of the company in the market may drop. Weakness: 1) The acquisition of Motorola required an investment of $1. . it is considered as the largest cellular provider in India 5) The company has high quality professionals teams in human resources development department.4) Nokia Siemens have high quality products and services which the company provide to customers in an innovative way which creates new wants and demands in the market.

3) The bribery scandal in Siemens involving many executives members is the main weakness for Nokia Siemens as it reflects to the image of the company.6 billion an almost 18% decline over 2008 and in 1st quarter of 2010 the revenue is $3. 4) The financial area of Nokia Siemens is also not very good although it is consider as the market leader because it is seen that in 2009 the revenue of Nokia Siemens was $17.62 billion almost an 9% decline from 2009. 5) Inconsistent market positioning. .

3) Nokia Siemens has an emerging market in BRCI (BRAZIL. this is the profitable opportunity of Nokia Siemens which will increase its market share. NSN got a hold in Motorola¶s Wimax business which has 41 deals in 22 countries. .Opportunities: 1) Nokia Siemens village connection is an innovative approach to provide access and extending coverage in rural areas. it is earning high growth rate in this countries. global demand for broadband and internet access is booming. By 2015 it is surveyed that 5 million people will be connected via communication network so Nokia Siemens will be having a good opportunity to capture the market faster and easier. CHINA. 4) The prices of 3G devices are falling sharply. 5) As the company is committed to innovation and quality product and services the company will be able draw demands of the consumers from the rival companies. And thus the market position will be high. 2) The acquisition of Motorola Company has opened lots of opportunities for Nokia Siemens. INDIA) countries. RUSSIA.

technology etc. 3) Product substitution. features.Threats: 1) Nokia Siemens has to tackle with other mobile companies in the market to maintain and for its growth. 2) There is a threat like cheaper and newer services. .

CHAPTER 6 .

2 billion which the company is decided to pay through its cash reserve.SPECIAL TASK A SPECIAL TASK ON THE LAYOFF OF THE EMPLOYEES OF NOKIA SIEMENS NETWORK: Nokia Siemens. a market leader in telecommunication industry has announced the acquisition of Motorola Inc. The wireless infrastructure by the end of 2010 for $1. .

Nokia Siemens in 2009 had a total of 64000 employees worldwide but due to recession the company layed-off approximately 5% to 7% employees worldwide to boost up the rough financial time. This negative impact has a negative impact on the employees. the behaviour and the feelings of the employees observed due to layoff are: 1) Greater employee insecurity 2) Higher stress 3) Less team work .As the company has planned to pay for the acquisition of Motorola¶s infrastructure through cash. This decision of Nokia Siemens has created an environment of tension and confusion among the employees because the company is not clear about which jobs/ position the layed-off will be taken. This decision of Nokia Siemens to pay $1. on what criteria the employees will be out of job.2 billion through cash and hiring of Motorola¶s employees have lead the company to take a rough decision to lay-off (reduction in company¶s workforce in response to temporary or long-term strategy or economic condition) its employees in order to cut down the burden of high cost. the employees do not have any information regarding on what basis the jobs will be slashed down this is the main cause of tension among the employees. Moreover after the acquisition Nokia Siemens will hire Motorola¶s 7500 employees and transfer to its business worldwide. whether for temporary or permanent basis the company is not clear about. and now in 2010 the company is deciding to layoff around 9000 jobs globally to annually save $655 million by 2011. The company is also not clear about that how many employees from each country/ state should be layed-off. the company is under the financial crisis it is now running short of finance.

3. no leave. etc to avoid the lay off. The advantages are: 1. 4. It is been noticed that this layoff will be having certain advantages and disadvantages on the part of both the company (Nokia Siemens) and the employees. . 2. Severance benefits²The laid-off employees in the Nokia Siemens will be offered various severance payments or packages containing several month of salary plus pay for unused vacation time. Cash payment²The Company will pay the employees in cash those who will agree to leave by themselves. 9) The employees who will remain will not credit the company. Career management²Through this the employees who want to change their their employer and career path can easily go for this procedure.4) Feeling of heavier workload 5) General feeling among all employees that they are less valued. 8) Frustration. 7) Pressure of searching a job beforehand. 6) Low motivation. 10) Doing all possible things like punctual. Bonus²The employees will be given some amount of bonus to leave the job.

2. As the employees who were been working for the company and had full experience will be layed off. who will be having new ideas. Problem of reemployment²As the company will require employees in future. Frustration²The announcement made by Nokia Siemens to cut off the jobs has lead an environment of frustrations not only among the employees of lower level. Unemployment²This layoff will create unemployment in the country and also this procedure can lower the image of the company. Rights of employees during layoff: . 6. The disadvantages are: 1. And also the company is tough situation because they have to handle grievances of the employees. Innovation²The layoff will give the company to hire new and fresh blood in Nokia Siemens.5. Important for the company²This procedure will help the company to infuse employees from Motorola who know better how to perform with their wireless infrastructure. but the higher level employees are also tensed as the employees do not know which position will be layed off. creativity etc which will be beneficial for the company. 4. Loss of skilled employees²The company will be have to face the problem of hiering unskilled employees. 3. the company have to face all the problems related to recruitment and selection of best employee again.

opportunities for job training. The employee has to file a claim with his state unemployment office to receive the benefits. etc) in order to assist the employee to search job. help with job searches and other employment assistance to qualified individuals. and is willing and available to work. not disability insurance or life insurance. computer. Unemployment eligibility also varies by state but usually requires that the employee was employed for a specific time frame. the age discrimination act and many other acts to protect their rights. The employee has the right to purchase insurance under COBRA for up to 18 or 36 months. The employees who will face the layoff should know the federal and state laws that the company must comply with such as workers adjustment and retraining notification act.In the event of layoff it is important that the employee should know the voluntary and mandatory obligations of the employer/ company. COBRA only applies to health insurance. 1) State Unemployment²Employees who undergo a decline in hours or a layoff might be eligible for state unemployment benefits. this can include 2 weeks to 6 month pay of the current salary plus payments for unused vacations and sick days. The employees should have the idea about all the severance packages that they can receive at the time of layoff. Typically. earned at least the minimum amount during this period. . fax. Under COBRA. 2) COBRA²COBRA stands for Consolidated Omnibus Budget Reconciliation Act. unemployment benefits include a weekly payment. The unemployed worker can usually collect benefits up to a year. such as a layoff. title V11 of civil right act. employers with 20 or more workers who were offered group health insurance benefits must temporarily provide these benefits to employees and their beneficiaries during a qualifying event. which vary by state. Employees should know their rights in case a layoff occurs regardless of the reason of layoff. The employees should be aware that the layoff makes the company obligatory that they should offer ³outplacement services´ to the employees such as career counselling and access to office equipments (phone.

5) WARN²Under the Worker Adjustment and Retraining Notification Act (WARN). he might be able to purchase insurance under a new plan through the Health Insurance Portability and Accountability Act. HIPPA laws protect the employee from being subject to high premium increases and plans that include a limitation or exclusion of benefits for a medical condition. if the employee is discharged because of his gender. specific employers must give employees 60 days notice before a mass layoff or office closing. the employer must illegally discharge the employee. employees are entitled to their final pay check immediately or soon after the layoff. Coverage extends to companies with 100 or more workers. wrongful termination typically refers to unfair discharge of an employee. the discharge is illegal and constitutes wrongful termination. such as the next pay date following the layoff effective date. For wrongful termination to occur. The notice must be given to the workers or their labor union. 6) Pay²generally.000 hours per week. except for part-time workers. or 100 or more employees--including part-time workers--with a total of 4. Consequently. A mass layoff refers to employment loss at an employment site (excluding office closing) during a 30-day time frame. excluding overtime. excluding part-time employees. which vary by state. The employer should check with his state workforce agency on final pay laws. 4) Wrongful Termination²According to Employeeissues. .com. which affects at least 50 employees who make up at least 33 percent of the active workers. the employer cannot illegally fire an employee under the guise of a layoff. For instance.3) HIPPA²If the COBRA benefits expire before the employee gains coverage from a new employer.

cash. health insurances other benefits etc. 4) Seek council from the company¶s city attorney. .g.the company should know all the federal and state laws governing the layoff of employees like workers adjustment and retraining notification act.Here are some general rules that the employer/ company should take in mind while lying off the employees so that they are not in loss or cannot be sued by employees: 1) The Company should first see all the possible alternatives that can reduce their over cost burden before lying off people such alternatives could be cuts in the compensation for temporary period accomplished by reduction in basic pay. or bonuses. unpaid vacation and leave of absence or reduction to employees benefit. 2) Another step to avoid mitigate layoff include hiring freeze coupled with transfer ( and if necessary retraining) of workers into job openings in other parts of company. overtime. older workers benefit protection act and many others also plan to spend some quality time with the city attorney. re-read the bargaining unit contracts. accepting lower profit work which no company favours. shortened work weeks. 5) Study the rules and regulations of the company regarding the layoff properly and act accordingly. 3) When layoff is impossible to avoid then seek employees to leave the company through either voluntary separation or early retirement accomplished by offering financial incentives e. having employees performing other useful task which was postponed cue to prior heavy workload. bringing into the company subcontracted work..

6) Recognise that it¶s the economic condition forcing the company to take such step and do not let the employees feel that its their bad performance. Lying off will reduce the goodwill of the company as the survived employees will be less motivated and work out of fear. 10) Consider the future of the company. bonuses to leave the company. Show employees how they are important to the company value them. Do not throw employees who are very important for the company. which project the company is focusing on now and in future. . 8) Pay severances according to the title in the company and the length of services. reduce benefits and focus much more in work so that this tough time can be handled properly with the help of work force. benefits. skill of the employees. So to conclude their is only one problem seen for the layoff to cut cost burden but this step of the company will be much costlier than keeping back the employees because the company is going to provide some amount of cash. Instead of this the company can cut salaries. 7) Don¶t be bias or show favouritism to any employees while lying off the employees. 9) Consider usefulness.

CHAPTER 7 FINDINGS SUGGESTIONS AND CONCLUTIONS .

network equipment 1) division of Motorola. 2) It has been analysed that appromaxitely 7500 employees of Motorola are accepted to transfer to Nokia Siemens and some percentage of employees of Nokia Siemens will be layed off so as to appoint the employees of Motorola and to cut down its acquisition cost of $1. Nokia Siemens on July 1st had acquired the wireless.Due to this the employees are losing the faith on the company and their motivational level is also lowered.FINDINGS: These are some of the findings which was recognised during the study of the organisation.2 billion which they had financed from their reserve cash and credit facilities available. . this acquisition has helped Nokia Siemens to have a large hold in Motorola¶s Wimax and a strong global footprint in CDMA. 3) In 2009 Nokia Siemens decided to lay off 7% to 9% employees and the company had also planned to shrink its departments from 5 to 3 organisations till the end of 2010.

10) Nokia Siemens Networks is providing its multi-screen IPTV platform that allows the operator to deliver high-definition video and advanced capabilities including personal video recording (PVR). The company can earn a strong consumers base in the rural market. increasing energy etc.4) Nokia Siemens has seen dwindling profits in recent years which has been worsened by the global economic down turn. taking care of health and safety of employees. 5) Nokia Siemens have many problems related to Nokia Siemens router and also port forwarding issues in C2110 ADSC modem and utorrent. and Haryana etc is considered to be a profitable market for Nokia Siemens. 9) The village connectivity particularly in Bihar. emergency and disaster relief reduction of emission of CO2. Uttar Pradesh. third party apps. faster channel change speed and personalized. 6) Although of many problems Nokia Siemens is committed to social causes like providing education. 8) Nokia Siemens have 47 research and development offices all over India located in Bangalore and Mumbai. 7) There are many issues related to the connectivity failures of Nokia Siemens. .

the company also have promotional polices to be abided by all employees in order to seek promotion. . 12) Nokia Siemens have around 30% market shares in India. the value of which is RS 300 crore. 16) Nokia Siemens is clear market leader in its ³wave length division multiplexing´ deployment of 40 gigabit per second with a total market share of 35%. 13) Nokia Siemens is the 1st telecommunication infrastructure vendor to manufacture 3G product in its Chennai facility. 17) Nokia Siemens is able to reduce the gap between pre-paid and post paid by launching ³charge@once unified and charge@once business as a part of its convergent unified charging and billing solution. An applicant has to go through a number of steps in order to be selected. 15) Nokia Siemens will invest USD 100 million in India to develop a strong telecommunication environment in India and to address to the growth of Indian mobile industry.11) The company have a very stringent method of recruitment. 14) Nokia Siemens has the contract from Aircel to build and operate Greenfield GSM network in India.

cash etc as it is considered as bribery. government intervention is much. 20) As it is a private sector organisation. 19) Nokia Siemens takes immediate action for any corruptions occurred.18) Nokia Siemens had to face many times the problem related to poor redressal facilities for the consumers. the consulting services is not proper. The employees should not take any gifts. . The acquisition and merger procedures are strictly adhered by government regulations so that it cannot affect the country¶s growth and development.

. 4) To tackle with the connectivity problem of the company¶s network. the company can use some other strategies like optimum utilisation of resources. 1) As Nokia Siemens is deciding to cut down the number of their employees to reduce the burden of the cost they used for the acquisition. customers. This connectivity scorecard will provide that how the company¶s infrastructure is performing and if it is not doing well it will provide some effective suggestions as well. products and services.SUGGESTIONS: As there are many problems seen related to employees. 2) The company can provide proper redressal facilities to the employees so that any greviencies or violation of the rules and regulations of the company can be easily known to the concern person and thus these could be handle immediately and effectively. minimization of wastage. recycling etc. Nokia Siemens can implement a connectivity scorecard programme in the company quarterly or annually. Here are some suggestions that could be implemented in the company to tackle those problems efficiently. 3) The employees should be encouraged and should be motivated to raise questions confidentily and to report on issues relating to the code of conduct to their line manager or the representive of the senior manager through an electronic channel developed in the company¶s website. reducing the cost of production.

so the company should increase the number of consulting services in order to reduce the unwanted problems faced by the customers. Although the products and services will be provided in cheaper rate but the company will be profitable as the sale volume will be high. keep in hold to the creditors. 6) The company should advertise about the ³customer¶s login´ facilities where the customers can address their grievances. 8) There is only few number of consulting service offered. There should a strict implementation of rules and regulations which should be equal for all whether employee of higher level or lower level. they can use their debt funds. As there has been seen there is 3 customers login facilities but not much customers know about this facilities. 10) As the company is running short of money. use funds from bill receivables and also the company can raise funds from long term loans which will be payable after 2 to 3 years. 7) It is noticed that the prices of the 3G products will fall in recent year so the company should focus more in the production of 3G so that they can grab more customers in the market and thus increase their market share. 9) The company should work for more social causes in order to gain a good reputation.5) The company is also seen to be in financial crisis so to overcome this the company can strengthen its base in the rural market where the company can earn more and more profits due to increase number of demand. sell unwanted assets. . image which was hampered by the news that the Siemens AG employees were involved in the bribery scandal.

CONCLUSION: Nokia Siemens network is the company formed after the merger of two companies ³NOKIA of FINLAND ³and ³SIEMENS AG of GERMANY´ has a strong base of technical knowhow and knowledge from both the companies. ³long term evolution´. ³info vision´ and many more. Nokia Siemens now-a-days are much more focusing in . The company is committed to provide more high quality products and services and more creativity and innovation. The company had seen many ups and downs due to its financial crisis and had run its business even though the company was in loss. And in 2010 from its second quarter Nokia Siemens is showing an increase in its profitability. Nokia Siemens had earned many awards for its good performance like ³future mobile green´.

employees of all level. protection to environment etc. CDMA and 3G products.providing connectivity infrastructure in the village areas so as the people of rural areas will have better access to the communication facilities and ear profitability. suppliers. Nokia Siemens has now a strong hold in Wimax. The company has helped the Indian telecommunication industry to have a profitable market share and it had also lead to the growth and development of the nation as a whole. It does not violets any rules and regulations applied by the government of India. Although Nokia Siemens had faced many unwanted circumstances it was always able to overcome. Nokia Siemens runs its business following some code of conducts which covers human rights. Nokia Siemens also creating an idea of having a sustainable business. operators. BIBLOGRAPHY . building corporate responsibilities which will not only be taken care by the company but the entire stakeholder of the company like customers.

com . Google. Nokia Siemens.y Company records and magazine. Com y WWW. y WWW.

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