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SuccessFactors Competency Management helps you successfully shape your staff with:
• Competencies inside. Get started quickly with built-in competency libraries, then
customize or work with partners to get the competencies that are right for you
• At-a-Glance Evaluations. Get instant insights on the core strengths of each
employee
• Competency Alignment. Align individual competency goals to overall company
objectives
• Growth Tracking. Track the progress of each individual's competency
development
• Digital Writing Assistant. Create lightning fast, relevant assessments
consistently across the organization
• Identify your best workers. Gain real-time, actionable insight into employee
performance across your organization.
• Revolutionize your performance review process. Complete reviews more
quickly and easily plus slash much of the time and costs associated with
cumbersome paper-based processes.
• Bring workforce performance to the next level. Transform your standard
review process into a dynamic feedback loop between managers, subordinates,
and peers.
• Boost compliance. Create an audit trail of discoverable documents to ensure the
legality of reviews plus comply with Sarbanes-Oxley and other regulations.
• Install a true meritocracy. Motivate employees by creating a pay-for-
performance culture at your company.
Forward thinking companies are taking steps to implement innovative solutions that
ensure processes deliver real results and improve performance. The purpose of this guide
is to provide concrete guidelines and practical steps that can be used to improve the
performance management processes at your organization.
With the right Performance & Talent Management program in place, you simply
outperform the competition. Why does that happen?
The Learning and Performance Institute can assist with developing an integrated
competency based talent management system. Competency Management Systems can be
implemented to integrate workforce and succession planning, training and development
and performance management so that your human capital processes are aligned and
ensure strategic priorities are met.
Our competency modeling process identifies the core competencies required for
successful performance. Assessment tools are used to evaluate organizational capability
and capacity as well as assist with employee assessment and competency gap analysis.
Development action plans can be created to list developmental priorities and plan
learning activities to bridge competency gaps.
WHAT IS A COMPETENCY?
Simply put, a competency is a combination of traits, skills, knowledge, and experience
needed to perform a particular task or project. Competencies are the critical foundation
upon which an integrated talent management system can be designed, managed, and
improved. Competency identification can be applied to enhance a number of human
resource processes including recruitment and selection; learning and development; career
and succession planning and performance management.
In theory, a competency is developed over many years of work experience, training, and
practical application until it becomes second nature.
Competencies describe employee job behaviours that account for good or bad
performance at the individual, unit, and organizational levels. Put otherwise, business
results are the "what" of employee performance, whereas competencies are the "how."
Because they are defined in terms of behaviours, competencies are necessarily observable
and therefore measurable.
Competencies translate the strategic direction and values of the organization into
expected employee behaviour.
Competencies stem from the knowledge, skills, abilities, attitudes and personality traits of
employees.
1. Core competencies, which have to do with what the entire organization needs to
do in order to succeed. Core competencies can include Customer Commitment,
Creativity and Innovation, and Quality Focus.
2. Role Specific competencies, which are shared by large groups of people.
Accountants, for example, all have in common competencies such as Analytical
Ability and Attention to Detail.
3. Job-specific competencies are unique to a particular job or project task.
Diagnostic information gathering is an example of a job-specific competency.
Organizations determine the most important competencies that define what they are
trying to achieve and where they want to be long-term. They can then determine what
expertise they will need and to what degree workers must possess or achieve that
expertise.
When done correctly, implementing competencies within your organization gives you the
means to:
• Translate the organization's vision and goals into expected employee behaviour;
• Implement more effective and legally defensible recruitment, selection and
assessment methods;
• Reduce hiring costs, absenteeism and turnover rates;
• Identify areas for employee development that are directly linked to desired
outcomes and organizational objectives;
• Target training dollars in areas that will realize the most return on investment;
• Develop career plans that help employees build on existing competencies and
prepare them for future opportunities and promotion;
• Set more effective and valid criteria for developing and evaluating performance;
• Identify gap between present skills sets and future requirements of employees;
• Gain a clearer picture of the competencies that exist within and across the
organization for project assignments and succession planning; and
• If downsizing is required, ensure retention of the essential competencies for the
success of the organization
There are variations in the content and form of a competency model, but most include a
description of:
• The position's most important responsibilities and core tasks, with performance
criteria for each responsibility;
• The competencies required for carrying out each responsibility (normally 8-16
competencies with definitions). Each competency may have a set of behavioral
descriptors, or a set of proficiency levels (e.g., basic, intermediate, advanced) with
definitions.
This model or set of competencies is specific to a job or group of jobs. Optional sections
in competency models can include a matrix showing the links between competencies and
responsibilities, knowledge requirements for technical jobs, or recommendations for
ensuring that jobholders possess the required competencies through selection, training,
and development.
With valid, fair and unbiased competency profiles, management can recruit, select, train,
develop and reward employees in a manner that is consistent with the strategic vision an
objectives of the organization. Therefore, any investment an organization makes in
competency profile development has benefits far beyond the usefulness of the results for
employee development purposes.
You may wonder why you need to develop competency models when you already have
job descriptions. In contrast to a job description, which typically lists the tasks or
functions and responsibilities for a particular role, a set of competencies (or competency
"model") lists the knowledge, skills and abilities needed to conduct those tasks or
functions.
Too often job descriptions are not worded in a manner that enables an employee's
performance to be effectively measured. Competencies on the other hand are described in
terms such that they can be observed, measured and rated against criteria that are
standardized and required to do the job effectively.
A Competency Model can be used for many Human Resource and Talent Management
purposes, such as:
In early meetings with our consultants, you'll select one class of jobs, or "job family,"
critical to the success of your company. We then assess the jobs in that family to
determine the exact competencies that enable your best employees to do their work so
well. This assessment consists of the following steps:
Data Collection
JOB HOLDER INTERVIEWS:
Once we identify the job families to be modeled, we organize individual interviews. In
these interviews consultants review job descriptions to ensure they accurately reflect the
job holder's main responsibilities and tasks. If the job descriptions are inaccurate they are
updated with information from the interviews and with information from job fact sheet
surveys distributed to job holders.
Four to six interviews are held with current job holders. These interviews review main
responsibilities and tasks of the position and identify knowledge, skills, and abilities
(KSA's) required to fulfill the roles and responsibilities of the position or job family.
Performance measures are also discussed as well as aspects of the job which are the most
challenging or difficult. If further analysis is desired, consultants will also analyze the
frequency, importance and level of difficulty of the core tasks that are performed by job
holders.
FOCUS GROUPS:
In addition to job holder interviews, consultants also conduct focus groups. These focus
groups add depth to the data collected in the interviews. Each group consists of three to
five employees in each target job and one to three managers who supervise employees in
that job. These are the topics those focus groups address:
Identify ways in which the target job is changing because of changes in:
• Your company
• The industry
• The marketplace
• Technology
Define the primary responsibilities of employees in this job. For each responsibility,
identify:
• Tasks necessary for its fulfillment
• Performance outcome measures
• Knowledge, skills, abilities (KSA s) required for effectiveness
Identify situations that employees in this job face today - and will face in the future.
Review the building-block competencies (customized earlier) and rate their importance
for this job.
From the list of building blocks, select a set of competencies for this job.
Review, revise, and add to the set of specific behaviors for each selected competency.
STEP 2: MODELING
The final product of the job analysis is a Job Competency Model for selected jobs. While
the analysis itself is a valuable tool for understanding and improving group processes
within your company, the job Competency Model is your company's key to self-
regeneration, targeted learning and development and effective performance management.
To construct these models, the consultants bring together all data gathered from focus
groups, surveys, and interviews. A draft job model is prepared and circulated, based on
data from the focus groups and interviews. Using feedback from your employees,
consultants then produce a final model containing the following specification:
• Purpose and content of the job, including tasks, responsibilities, and performance
measures;
• A rating scheme that identifies the frequency and importance of particular tasks
(where required);
• Formats which can be used to compare that job with other jobs;
• Competency requirements for the job in terms of the knowledge, skills and
characteristics required for adequate and for superior performance;
• Career paths that produce superior candidates for the job; and
• Process by which the key competencies for that job are developed.
STEP 3: APPLICATION
By applying the Job Competency Model to the promotion and hiring process, your human
resource department can greatly simplify their work. Models identify optimal career paths
to look for, simplifying the search for candidates. Models also describe in detail the exact
competencies employees will need to perform well in their jobs. Information from the Job
Competency Model can be used to create behavioral-based interview guides that provide
questions that target particular competencies essential to the position, and bring a
standardize tool to the hiring process. Supplement this with hiring assessments based on
job profile benchmarks and you have greatly increased your chances of hiring the
candidate with the best fit for the position.
PERFORMANCE MANAGEMENT:
Performance assessments underlie decisions about employee rewards and promotions.
Unfortunately many employees feel they have little control over the results of their work.
You can counter this perception by linking employees; rewards to their competent
performance in defined areas. By doing this you empower workers and encourage
cooperative, team-building behavior.
When you use competency models to provide these data, assessments yield useful,
practical recommendations. Skill-based compensation systems also explicitly tie rewards
to the development of key competencies. This gives employees greater control over their
professional development and offers incentive for excellence to workers and managers.
Assessment: Employees assess their current competencies and compare them to examples
of superior performance and job profile benchmarks. Performance assessments by
managers are also tools used to target development areas. Employees and managers then
decide which knowledge, skills, abilities and behaviors to focus on and create an
individual development plan.
When your employees enter this cyclical process of planning their own development and
acquiring necessary learning and development, everyone benefits. They take
responsibility for their own career paths, their own job security, and you gain an ever
more skilled and competent workforce. Improved performance, bonuses, increased
productivity, and career advancement spell success for everyone.
The Learning and Performance Institute wants your company to benefit to the fullest
from your competency-based system. That s why our work isn't finished until our
consultants show you how to replicate the process of identifying competencies, modeling
them, and applying them thoroughly. With these valuable tools, you can spread the
competency focus throughout your organization.
Consultants will show you all the steps necessary to assess completely any job or job
family, and to produce thorough Job Competency Models. Consultants will also show
you alternative methods to achieve serviceable results in less time or at less cost. For
example: You can build workable-thorough less precise-Job Competency Models quickly
and at low cost through single interviews with superior employees in targeted jobs and a
panel discussion with these employees and their managers. Small-scale models
constructed this way provide many of the benefits of the full-scale models but require a
smaller time and resource investment.
In addition to showing you how to produce standard models of existing jobs, consultants
teach you the principles of competency-based management. Using these principles, you
can devise strategies for dealing with such difficult personnel situations as these.
Re-engineering: Build competency models for jobs that don't yet exist. This lets you hire
the people you need right from the start.
Down-sizing: Use competency models to reassign tasks to the employees best suited to
do them well.
Mergers: Construct new models rapidly to help your newly combined workforces work
efficiently together.
The focus of our work is providing you with the tools you need to face the future
confidently. The Learning and Performance Institute wants your human resources system
to work effectively for you, constantly renewing and improving your organization.