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you take the February 3rd charge for $16.20 off my account?” Subject: Re: Billing Question Dear John Doe, Hi, my name is Sameer and I am writing in response to your recent email concerning your XYZISP account. It is our privilege to be of assistance to you and all of our members. John, I understand the urgency in responding to your concerns and I am most willing to help you further. Very politely, I'll be glad to provide information based on your request. After reviewing your account information, we found that you were charged $16.20 for using the XYZ-ISP service beyond the time allowed by your pricing plan. Your pricing plan during the time period was the Limited Use Plan, $4.95 for three hours a month. Any time exceeding the three hours is charged $2.50 per additional hour. You were online for 645 minutes. Please be informed that the additional hourly fee will be prorated to the actual number of minutes you exceeded. For example, if you were online for 10 minutes, you would only be billed for 10 minutes of usage and not the entire $2.50 for that session. Furthermore, in order to view your detailed bill online, kindly go to our home page, click Billing and select "Detailed Bill." You will be given the opportunity to view and print either your current or last month's bill. Likewise, may I suggest that you get in touch with us right away at 1-888-555-1234 (toll free, 24 hours a day, seven days a week) so that we may speak with you personally and discuss all your concerns. Or better yet, sign on to your master screen name or designated master screen name and visit our billing assistance online. Click on "Get LIVE Billing Help" to chat with an online Billing Consultant. Thank you for your understanding and patience in this matter. I hope that I have provided you useful information that addressed your concerns and answered your inquiry as well. Also, it is our wish for you to have the best possible online experience. Thank you for choosing XYZ-ISP. Have a Great Day, John! Sincerely, Sameer L. Customer Care Consultant XYZ-ISP, Inc. Our Analysis Sameer’s e-mail is not written in American-ese: it’s overly formal and it lacks a direct answer to John’s question about whether XYZ-ISP will remove the $16.20 charge.Of Sameer’s eight (!) paragraphs, the first, second, and last are all devoted to courtesies. Though American customers expect courtesy, this much courtesy makes the e-mail unnecessarily long. But Sameer’s failure to answer John’s question directly is most damaging. Though he describes why John was charged $16.20, how to get more information about his bill, and how to contact a billing consultant, Sameer doesn’t tell him whether XYZ ISP will remove the charge. Of course,
I have not got any reply. it would cost you 655 lei ($220) which included Updates and Maintenace for an year. Infact I was in USA in between year 2000-2003.customers around the globe require clear answers to their questions. . Thanks for the e-mail. In American-ese. Sitov’s meaning comes through.” In her e-mail. From your side I required more information. especially from you. 1. Regarding my Prices. But Sitov’s writing contains typical errors for a second-language speaker: spelling (maintenace). a positive or negative one. making customers wonder whether the answers are credible and the company can provide high-quality products or services.com 3. from Seibido yet. work examples. But Americans’ bottomline-up-front culture heightens this need for directness. Thanks you for email enquiry. ---------------------------------------------------------------------------Example e-mails 1) Hi Scott. You can pay once the website is designed and hosted. Sameer has guaranteed John will be contacting XYZ-ISP again to get an answer. Scott. Examples of our Company work similar to your Requirements are www. Yes. Please let me know if you have any questions. Subject: Re: Need a Web Developer Hello Jane Doe. By failing to communicate with John directly. and cost.romaniawebdeveloper. Let's wait and hope that it will make a BOOK. Thanks Sitov Liuta Customer Care www. I would be glad to offer my services to you. It is always nice to hear from people. Sitov answers Jane’s questions briefly and directly. Sameer would have answered John’s question at the beginning of the e-mail. Jane asked questions about experience. 2. agreement (our company do). but his lack of solid writing skills will make Jane question whether she and Sitov understand each other completely.com Our Analysis Unlike Sameer.romaniawebdeveloper. Our Company do have experience working with clients in US. ------------------------------------------------------------------------------------------------------------Example 2 Here’s Sitov Liuta’s e-mail in response to Jane Doe’s question: “I’m interested in hiring a web developer to create a web site for my daughter’s school. then provided instructions about how to get more billing information. and capitalization (requirements and updates). And errors in e-mail always have a bad effect. Please check my responses to your queries.
and I wondered if you had any contacts at Nan'Un-Do. Best regards. Doreen Long time no see. so don't write me off yet! I was trying to remember who you've published with in the past. any plans in that direction? Going to Shizuoka I presume? Bye for now All the best S . but I needed the break." One of our David English House teachers has just e-mailed me to see if I have any more information on "university listening tests" which are to be administered soon. I still see the guys and I'm going to the national. Do you? If so.Have you finished your paperwork for Kaken and writing academic articles? If you have some free time in the near future. I want to meet you and explain to you our next project. family commitments permitting. Hope all's well in your world! I haven't been to JALT all year. in your capacity as "Answer Man. Nakagawa 2) Dear Dennis. Hope you are well. K. Donna 3) Hi there. Thank you kindly. I want to send a proposal to them but have no names. and the personal touch is always best! I might go to see Jane Willis. shame on me. Why not drink out in Hiroshima if we are accepted? We need to celebrate ourselves. could you please let me know. I have no information about any such tests. don't we? Let's have a small end-of-the-year party! Sincerely. yet again. I'm writing to you.
. which is required for publication. They hope to get to Idaho today. Sue. After workin for Kobe Kaisei Girls' Junior High School. Anyway. They'll be back here in time for Thanksgiving.4) Dear Ray. I hope you all have a great weekend! Love. You are always so quick! I sent an-mail to Mr. it was too difficult. and I just got a phone call from him. These days I finally finished writing a summary in English. I resumed my research. the dentist is going to love us! Doreen and Dennis left this morning for Wisconsin." It seems that they have some form to fill in to describe the project in Japanese. Judy. you should be seeing them sometime next week. 6) Hi George. Prof. When I was in Kobe. Thanks for your reply. YAMADA gave me some comments. I know what I have to do first: To publish the dissertation of mine . They made quite the haul. They had a great Halloween yesterday. How are you? I think I haven't told you yet. Imai of Seibido yesterday. Best wishes 5) Hi Everyone! Thought I'd send out a picture of my little monsters. I hope they have good weather. Let's hope it will come out! K.. coming home to Hiroshima. so I will write something which will appeal to the publsiher. Could you have a look at the attached file (it is the summary in question) and give me comments? I'm not in such a hurry. Lauer. But I wonder if it is free of any unnaturalness. Tanaka 7) Dear Prof. I got a job here at Kure National College of Technology.. That's all for now. Doreen and Dennis came over to hand out candy so Ray and I were both able to go out with the kids. They want us to send the whole thing and also a "Project Plan.
All the best. To make a long story short (or the introduction short?). how about coming on either of the two days? I guess we can enjoy seeing autumn leaves as well as playing tennis. Tanaka. I said so for the Saturday already. would you send me back a "Do it yourself" message. I like this season the best. and I do want to use it for my research and classes. He said that an online delivery is being planned. so I assume that you and Prof. and FRI. sorry for interrupting you with my favor. please let me know when you will be in your office. If it's impossible. If so. AT ALL! Can you believe that?) OK. C. . During this week. Yes. but will go back to Hiroshima to attend the conference.I hope you are doing fine. so I should stop it now. I am sending you this message to say thank you. Dennis. Today's "thank you" is to the vocabulary test. After the exciting Saturday. there are still quite a few senior professors who don't use e-mail at all. I was asked by Mr. The attached is a thank-you letter to Prof. Toshiko 8) Hi Professor Lauer. The weather is good. Hope to see you soon again. Or would you let me know his mail address. this introduction may remind you of students' writing. Iwasaki 9) Hi Dennis. I guess you've been doing as good as that Saturday. We would like to visit you to say thank you for your cooperation. food is good. Oh. In our school. which was delivered to me today. We would like to visit you shortly. Sending you a thank-you message. I'll send it by regular mail. Would it be too much to ask you to print it out and hand it to him? If so. I wonder if anyone can use the test. which is to be held on Nov. and studying is good in this season. On the letter from Professor Tanaka. Nagai. I like it. I am now in Saitama. To tell you the truth. the leader of our tennis club to let you know that we have made plans for a tennis camp. Tanaka worked together to develop this test. We hope you will join the camp. Sincerely. (I hope he is a regular mail user. THU. well. 23-24 at Taishakukyou. this is really great. WED. your name was also written. I would like to ask you a favor.
First. I usually play tennis after school as a member of Hiroshima University Tennis Club.12. Thank you in advance and best regards. My sister is a high school . My parents live in Tokushima. I have to apologize for not writing to you on time. I attached a cover letter that I prepared for applying a position of fish pathologist in Australia. I would appreciate it very much if you would check and return it to me on Monday because the deadline for application is Oct. Hope you are well and that the second semester is going smoothly for you. Now. I'd like to play with you. I've played it for over 4 years and I think I'm a pretty good player. I would like to have a real play with you on Wednesday. MAEDA Chiaki Hamada City University 10) Dear Sachiko.let me introduce myself. I'm very sorry. I'm in the Faculaty of Education and I major in math. If you don't mind. Broadbent. Tim Brown 11) Dear Professor Teaman.Best wishes. where I was born and brought up. I was out in Okayama playing in a tennis tournament from Oct. 5 to Oct. How are you? Nakai sensei has forwarded your email to me. 28. would you send me the URL for that web page if you still have it? Thanks a lot. By the way. I'm 18 years old and a freshman. I want to be a high school teacher and teach math and tennis to the students in the future. Wu 12) Dear Mr. I'm Hiroki Iwai. If you like to play tennis. The other day when we were talking at the bus stop you mentioned a web page on which Linda Holkenson detailed her reasons for leaving. I live in an apartment in Saijo by myself. Best regards.
student. we can field a few questions. As I suggested. How does that sound? Yes. but it won't be until late Friday afternoon at the earliest and Saturday morning at the latest. I will e-mail Steve. and do all the housework. and would like to try to do many things. I enjoy my life in Hiroshima. And now she studies at a high school in Ohio as an exchange student. I agree it can be a challenge to meet the needs of a class with different levels. I also want to study abroad in my near future. Looking forward to Saturday. I'll just introduce the Sadako's School program with some general information and some photos. Basically. However. so hopefully we'll get some responses from Cebu by the end of the month! See you Saturday. I will donate the honorarium to the chapter. Of course. practice tennis. I would rather have transportation reimbursed than honorarium. Good luck with this! My students have all sent letters to their foster children (including photos and small gifts). In the future. . Sincerely yours. Ian 14) Hi Simon. I hope the travel reimbursement (or not) policy of the chapter will become clearer for invited speakers even in the prefecture. After that. I did drop in last Monday. I'd like to learn a lot from you. A rough guess round trip Okayama Hiroshima is 10. I'm now preparing a few materials for the meeting this weekend. Adam 15) Dear Professor Lauer Having had some trouble calling you. but I have since seen Abdellah who told me he'd seen you and you don't go in on Monday's. Hiroki Iwai 13) Hi Naomi. I am busy every day as I have to study. then we can share the highlights of our own experiences. Thanks for getting back to me.000 yen.
(Free both in the sense of available and free in the sense that I am volunteering my services. During the years. Unfortunately. Monday 11 November in the evening--4-6? or 5-7? that I will be in Hiroshima and will be free. Otherwise. I was the Director of the TESOL Program at Teachers College. Part of my role as president is to meet parents of students in Japan. Bye now. I usually do workshops. If you want to call the number is 21-5815.) . Some of these my college--International Pacific College--has arranged. Columbia University in Tokyo and New York prior to my retirement. Please let me know. I was wondering whether you would have any interest in co-sponsoring a workshop for the Hiroshima chapter. I am still interested in teaching the course if you can find any other teacher to replace me on Dec. Breaking Rules. 16.How about you nominate a time for me to call you. my friend won't be able to teach that class since he is not sure if he can make it on time. Sometimes. On my trips to Japan. you can call me if it's easier because I am mostly here in my wee apartment. I am leaving for Cambodia on Dec. Aisha 16) Dear Ray. I was also president. 12. 12 and return to Hiroshim on Jan. I am now president of a 500 student college in New Zealand which has many Japanese students. both from Longman and Try the Opposite by SIMUL are the books some know me by. teachers at schools arrange the workshops and sometimes JALT chapters have arranged them. Thanks for your e-mail. Contrasting Conversations. I have done many workshops for JALT and other affiliates. or nominate a time for me to come and see you or. I'm happy to fit in with you. Bill 17) Joe. Kind regards. This means that I will have to miss only one class on Dec. 16. My name is John Fanselow. second vice president and program chair of TESOL and president of NYSTESOL.
something like the fourth time this year. and wish you all the luck at Hirodai and where ever else you and your family may go. You are free to talk about this with others. If it is still not too late. I'm rather sad and disappointed that Koto-Sensei has not made clear my reasons for resigning. he made it very clear to me what was expected of me after I returned. I've "escaped" Hirodai. But my life has just turned upside down the past few months. I'm glad you wrote. Yes.18) Kevin: I've been meaning to write to everyone. any way. but not under the circumstance I would have wished. Koto sent me this amazing letter saying that while he thinks it was good for society that a law was passed making it possible for people to take compassion leave. I saw little options but to resign. I am currently unemployed. Thanks for note! I love the boundary waters--did we do it together in boy scouts? It's the only time I've been. and why I should return. Take care and say hi to Sachiko and George for us! Jerry 19) Dear Mike. And thank you for the complement. I was trying to reach you by phone. I would like to teach the English Voluntary Course you had told me about. In fact. Please tell more about it! Sincerely yours. I asked for an additional six months leave to stay and take care of my parents. but in vain. Resigning has been a disaster for my career. Both of my parents have been quite ill. My daughter Fay would love to . It would also be an awful burden financially. Well. Right now. but I will circulate a letter of my own soon. I couldn't fulfill my responsibilities to Hirodai. no one should actually apply for the leave. Pete 20) Hi Lissa. I like you as well. thus. And. I realized that if I did return then I'd still have to fly back to the USA often to take care of my parents. things are rather crazy. thank you for your best wishes. So. and I've got a conference to prepare for. You've always been very kind and supportive. After thinking about it for some time. We're moving once again.
I would like to invite you to a special house warming party. I regret that I have to decline at this time. if you can! Love. and especially George! Got one online you can send me? Come visit us and see Grand Canyon etc. our regular weekday evenings and Saturdays are busy with a myriad of activities . next summer. homework. Right now. I'd love to see a photo of you all.like this coming Monday? (Monday is a normal work day for the base. D. juku. You'd only need to take the train to Iwakuni Station.canoe there--she's now a freshman at NAU in environmental science and goes backpacking whenever she can. both my wife and I have got a couple of extra things going on at work. sci. George 21) Elizabeth. as well as Iwakuni (if you are interested). then how about a Japanese holiday . although there is no school on base that day because of a teacher's workshop. Have you thought about college options for George yet? I'm glad you enjoyed the TJ book. this summer and saw the sights and had a family reunion t here too.English classes. ballet. and so on. hula. . We took a family trip to Washington. Great fun. but it turned out that the better program in env. When: Friday. cheerleading practices.) Please let me know what you think. and outside of normal work. 2002 at 8 pm Where: 9-12-203 Hikarimachi 2-Chome I would like to request that everyone bring something for 4 to 6 people to eat or drink. As kind and inviting as your suggestion is. I do think it would be a very nice thing to get together. and I would pick you up and give you the grand tour of the base. If a Sunday is not convenient. Would a Sunday be convenient for you? I was thinking maybe you'd like to see the base at Iwakuni. 27 September. but it's almost impossible for us during the week because even without the extra things we are doing now. karate.C. In order to celebrate my new life in Hiroshima city. She always thought she'd go to UA in Tucson which is like UW -Madison in Wisconsin. Brandon 22) Hi Everyone. It's great having her this close. was here and the music program she wanted.
Please RSVP as soon as you can so that I can estimate how many people will be here and what everyone will bring. Reiko. Wow.. But there were mosquitoes and rain. so I will need a job next year. we'll go out to a restaurant together! Love. We look forward to eating it often throughout this fall! I hope things go well for you in the coming months.getting scholarships! No doubt they have good parents. Timothy Favre 23) Hi! How's everything going? Things aren't going so well here. If you do. Also I'm thinking of doing a presentation at Hirodai about how to database Hot Potatoes score results. Looking forward to hearing from you. Keep cool! Judy Bengston 24) Hi Howard and Amy. Amy and Howard! I'll send e-mail again soon. or early September. Take care. Love. In August Bob and I went canoeing for 5 days in the Boundary Waters of northern Minnesota. 25) Hi Johanna! Thanks for the very nice e-mail. It was great meeting you this week! You both are VERY NICE. That was interesting. The chocolate is in our refrigerator now. it sounds like Alicia and Monica had terrible times in the hospital. But I'm very happy to hear that they are better! And they seem to be very smart-. Johanna. and generally discuss cgi and html applications. They just let me know that they are cutting all the full time foreign staff here. I was wondering if you know anyone that's hiring. . I'm thinking late August. please let me know. Michihiro. When you come to Hiroshima. I just printed it out for Hiroko to read later today. Are you interested? I'm going to get in touch with Nodasan and see what I should do..
I have enjoyed working with the Bandos so much. Jon and I are fine. I hope things are going well with you these days. but my last day of tutoring with them was yesterday. Everyone would be interested in hearing you talk at Hiroshima JALT in October! I hope you answer "yes. Midori Bando had a great visit in Japan last week with your mother. ribs. chicken. I definitely want to stay in touch with them. you have had your English lesson for today by reading this longer e-mail. too." Sincerely. They are soooo delicious.S. Do you have your own car now or are you using public transportation? When you have an okonomiyaki (not sure of spelling) in Hiroshima. but I can use this one at home more easily. Ian Suzuki. I'll put you." too. Rebecca Williams P. . Jon still has his bengoshi e-mail address.26) Hi Carol. They are such a nice family. Jon says "hi. They all taste so good when he grills them. Maybe one or two other people. I'm glad school is going well in Hiroshima. I'm sure you enjoy the motor club. and Adam Timmerman on the schedule. I will still stay in contact with them.salmon. Jessica. Take care and continue to stay in touch. 28) Julie. you are so good with cars. The company pays for one year of tutoring and that has already passed. I'll contact you later this month regarding timing details. Did I hear a rumor that you would be willing to talk at the Hiroshima JALT meeting at Peace Park on Saturday. and Yuki. October 19? It would be the same topic as what you're going to do at the national conference. It was so nice to hear from you. Jon continues to work hard but he also enjoys lots of good grilling -. also. 27) Dear Keita. Well. Can you send me your family's current e-mail address. too. If so. think of us.
She would have enjoyed the activity and your family would have liked the jam. MIYAZAWA. Temperature dropped below a freezing point about a week ago.I was glad to hear from you and happy to know that you are confident in your university life. Don Berg . Jon and I worked on his "salsa garden" yesterday. and shiso-no-ha. You will always be a welcome visitor in our home. I think. Your classes do sound challenging. We had a good harvest this summer and fall. He has a nice crop of tomatoes and chile peppers planted again this year. We enjoyed tomatoes. Do you see your family often? How are they adjusting to life back in Japan? Recently. I wish your mom could have been with us. Enjoy studying engineering materials. With such diligent effort. are now gone. Rabbits are still jumping around but their appetite is under control with fencing. but not carrots this year. I took some of the Japanese ladies to pick strawberries and then taught them how to make jam. okura. Hiro 29) Takafumi. Study hard. and many autumn flowers. but I have confidence that you can pass Ist Level STEP. Jon and I wish you the very best. you will also do very well at Hiroshima University. Does your family have an e-mail address? Take care. So nice to hear from you by mail and now by e-mail. especially cosmos. cucumbers.