TINA L.

HERTEL
358 Oakwood Drive
Whitehall, Pennsylvania 18052-7216
(610) 984-3574; serendipitina@gmail.com
http://serendipitina.com

PROFESSIONAL PROFILE
 A versatile leader and creative achiever with a go-getter attitude who desires to work in a challenging
higher education environment with a strong emphasis on learning, technology, and transliteracy.
 A highly successful professional with experience in research, information retrieval, problem solving,
project management, program development, and personnel management.
 Over twenty years teaching experience in college, military, and adult education environments.
 A quick learner and critical thinker with a strong working knowledge and background in library and
technology environments.
 A consistent record of increasing responsibility and achievement.

EDUCATION
Master of Information Science (ALA accredited), Indiana University, Bloomington, Indiana.
Graduated: May, 1999.
Areas of interest: Web and Technology Based Learning Solutions, Virtual Learning Environments,
Reference and Information Services, Organizational Information Management and Digital Libraries.

Bachelor of Science in Aerospace Engineering, Pennsylvania State University, University Park, Pennsylvania.
Graduated: May, 1987.

Additional Education
Registrar’s Summer Institute at Aspen
Track 1: The Professional Development Institute

Indiana University, Bloomington, Indiana

UITS Web Developer Series Certificate of Training

United States Air Force, Malmstrom Air Force Base, Montana

Military Academic Instructor Course

EXPERIENCE
Help Desk/Web Support Librarian
Library and Technology Services(LTS), Lehigh University, Bethlehem, Pennsylvania. 2005-present
 Librarian for TRAC (Technology, Research, and Communication) Writing Mentors Program since inception
(2007).
 Co-Instructor for ARTS 196: TRAC Writing Fellows Seminar
 Created and taught a variety of technology seminars, including a Web2.0 series, Web Accessibility, Introduction
to Dreamweaver, Google Apps, Getting Good with Google Search, and Facebook.
 Administrator for LibGuides, Library Website, Twitter and Facebook.
 Piloted Moodle for ARTS 196 (TRAC) and was a key participant in its testing, implementation and training.
 Created a research guide for freshmen: 10 Things Every First Year Student Should Know
http://www.lehigh.edu/library/fys/.
 Received ‘Tradition of Excellence’ Award for the development of a freshman orientation video.
 Provided comprehensive support in the areas of technology, software use and application, and library research.
 Member of the Lehigh University Workforce Development Committee.
 Member of the LTS Information Literacy Committee.

Information Literacy Specialist/Coordinator of Library Instruction

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Learning Resources Center, Marywood University, Scranton, Pennsylvania. 2003-2005

 Applied for and was awarded a $35,000 grant to establish a mobile, wireless laptop classroom.
 Coordinated over 133 library instruction sessions and taught over 75% of these sessions.
 Nearly tripled the number of library instructions sessions during first year in library.

Evening Public Services Librarian:

Weinberg Memorial Library, University of Scranton, Scranton, Pennsylvania. 2002-2003
 Provided reference services for faculty, undergraduate/graduate students and staff in a diverse university setting.
 Created library subject guides and maintained online guide for public domain websites.
 Served as subject specialist for the Sociology/Criminal Justice, Health Administration, Math/Physics departments.

Reference Librarian (temporary position for sabbatical leave):

Harvey A. Andruss Library, Bloomsburg University, Bloomsburg, Pennsylvania. Fall 2002
 Provided reference services for the library community and initiated outreach efforts with academic departments.
 Taught 16 different library sessions, ranging from university freshmen to endocrinology graduate students.
 Served as subject specialist for the sciences and nursing departments as well as liaison for the humanities.

Functional and Research Analyst:

Office of the Registrar, Indiana University, Bloomington, Indiana. 1994-2002
 Named lead functional analyst to design the Academic Structure for the new Student Information System project.
 Earned the 1998 CAUSE Award for Best Practices in Applications as member of Expanded Grade Context
System development team.
 Initiated special research studies and analyses to project trends and challenges within higher education.

Computer Information Systems Part-time Instructor:

Ivy Tech State College, Bloomington, Indiana. 1998-2000
 Developed and taught a database design course, using Microsoft Access as the primary database tool.
 Developed and taught an Introduction to UNIX course.
 Presented workshops on job search techniques, communication, critical thinking and problem solving.

Math Instructor:
Workforce Development Services of Northern Indiana, South Bend, Indiana. 1994
 Developed and implemented a Business Math program for clerical students to improve their office skills.
 Assessed students’ skill levels using the Test of Adult Basic Education (T.A.B.E.)
 Instructed students in the required math skills for the G.E.D, college entry, or for job requirements.

Senior Instructor:
United States Air Force Officer, Malmstrom Air Force Base, Montana. 1989-1993
 Supervised, trained, and evaluated 28 instructors.
 Produced and implemented policies to enhance training capabilities and proficiencies.
 Developed, tested and analyzed computer based training software.

TEACHING (Classes, Workshops, Seminars, & Presentations)

2011 and Upcoming:

Invited Presentation: Technologies, Social Network, and Tech Etiquette. S.T.A.R. Academy Middle School
Students, Lehigh University, Bethlehem, Pennsylvania. January 22, 2011.

Seminar: Google Docs: Create, Share and Collaborate. (2011). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. January 27, 2011.

Seminar: Social Media in Higher Education. (2011). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. February 4, 2011.

Seminar: Come Face-to-Face with Facebook. (2011). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. February 18, 2011.
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TEACHING, cont.

Seminar: Google Calendar. (2011). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. February 21,
2011.

Seminar: Become a Google Super Searcher. (2011). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. March 2, 2011.

Seminar: Facebook Pages and Groups. (2011). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania.
March 9, 2011.

Seminar: Online Apps for Productivity. (2011). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania.
March 11, 2011.

Seminar: Google Greatest Hits. (2011). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. March 17,
2011.

Seminar: Google Calendar. (2011). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. March 18,
2011.

Seminar: Google Docs: Create, Share and Collaborate. (2011). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. April 1, 2011.

Seminar: Become a Google Super Searcher. (2011). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. April 7, 2011.

Invited Presentation: Internet Tools for Libraries. West Branch Chapter of the Pennsylvania Library
Association Spring Workshop, TBD, Pennsylvania. April 8, 2011.

Seminar: Come Face-to-Face with Facebook. (2011). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. April 14, 2011.

Invited Presentation: Libraries, Learning and the Google Cloud. Lehigh Valley Chapter of the Pennsylvania
Library Association Annual Workshop, Northampton County Community College, Bethlehem, Pennsylvania. May
19, 2011.

Invited Presentation: Internet Tools for Libraries. Southwest Chapter of the Pennsylvania Library Association
Annual Workshop, Seton Hill University, Greensburg, Pennsylvania. May 20, 2011.

Workshop: PALS: PaLA Academy of Leadership Studies. (2011). Organizer and presenter for this three day
workshop to develop leadership skills of newer librarians. Sheraton Harrisburg Hershey, Harrisburg,
Pennsylvania. June 5-8, 2011.

University Course: Co-Instructor. ARTS 196: TRAC Writing Fellows Seminar. 4.0 Credit Course, Lehigh
University, Bethlehem, Pennsylvania. Fall 2011.

Invited Presentation: Whole Lotta Tools in a Short Amounta Time! Montgomery County-Norristown Public
Library Staff In-Service, Norristown, Pennsylvania. November, 2010.

Completed:
Invited Presentation: Whole Lotta Tools in a Short Amounta Time! SEPLA Annual Conference, King of Prussia,
Pennsylvania. December 3, 2010.

Seminar: Google Docs: Create, Share and Collaborate. (2010). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. November 4, 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. September 29, 2010.
Tina L Hertel Page |4

TEACHING, cont.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. September 28, 2010.

Invited Presentation: Whole Lotta Tools in a Short Amounta Time! Library Association of Rockland County, Rockland
County, New York. September 21, 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. September 14, 2010.

University Course: Co-Instructor. ARTS 196: TRAC Writing Fellows Seminar. 4.0 Credit Course, Lehigh University,
Bethlehem, Pennsylvania. Fall 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. July 20, 2010.

Workshop: PALS: PaLA Academy of Leadership Studies. (2010). Organizer and presenter for this three day workshop
to develop leadership skills of newer librarians. Radisson Penn Harris, Camp Hill, Pennsylvania. June 6-9, 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. May 28, 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. May 27, 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. May 26, 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. May 25, 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. May 24, 2010.

Accepted Presentation: Hertel, T., Jackson, C. Reihman, G., Skutches, G., & Slipp, J. Writing Fellows Remix: The
TRAC (Technology, Research, and Communication) Writing Fellows Program at Lehigh University. 2010
International Writing Across the Curriculum Conference, Bloomington, Indiana. May 21, 2010.

Seminar: Come Face-to-Face with Facebook. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. April
27, 2010.

Seminar: Become a Google Super Searcher. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. April
14, 2010.

Seminar: Google Calendar. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. March 24, 2010.

Seminar: Intro to Adobe Dreamweaver. (2010). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. March 17
& 24, 2010.

Invited Presentation: Hertel, T. & Marsteller, K. Gadgets and Tools and Apps, Oh My! ‘Library Journal’ webcast,
February 9, 2010. Invited by Polaris Library Systems, sponsor of the webcast.

Seminar: Come Face-to-Face with Facebook. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania.
November 3, 2009.

Seminar: Become a Google Super Searcher. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania.
October 27, 2009.

Seminar: Online Apps for Productivity. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. October
16, 2009.

Seminar: Intro to Adobe Dreamweaver. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. October 6
& 13, 2009.
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TEACHING, cont.

Accepted Presentation: Hertel, T., Reihman, G., Skutches, G., Slipp, J., & Wright, B. Writing Fellows Remix: The
TRAC (Technology, Research, and Communication) Writing Fellows Program at Lehigh University. Exploring
Alternative Pedagogies: What the Best Patriot League Teachers Do (Second Annual Patriot League Academic
Conference), Bucknell University, Lewisburg, Pennsylvania. October 30, 2009.
Accepted Presentation: Connecting Research and Writing through Students. 2009 Pennsylvania Library Association
Annual Conference, Harrisburg, Pennsylvania. October 20, 2009.
Accepted Presentation: 40 Online Tools in 40 Minutes. 2009 Pennsylvania Library Association Annual Conference,
Harrisburg, Pennsylvania. October 19, 2009.

Moderated Panel: PALS: PaLA Academy of Leadership Studies. 2009 Pennsylvania Library Association Annual
Conference, Harrisburg, Pennsylvania. October 19, 2009.

Accepted Presentation: Networking Now! 2009 Pennsylvania Library Association Annual Conference, Harrisburg,
Pennsylvania. October 18, 2009.

Seminar: Google Calendar. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. September 15, 2009.

University Course: Co-Instructor. ARTS 196: TRAC Writing Fellows Seminar. 4.0 Credit Course, Lehigh University,
Bethlehem, Pennsylvania. Fall 2009.

Seminar: First Year Students: evoLUtion Seminar. Lehigh University, Bethlehem, Pennsylvania. Fall 2009.

Workshop: PALS: PaLA Academy of Leadership Studies. (2009). Organizer and presenter for this three day workshop
to develop leadership skills of newer librarians. Radisson Penn Harris, Camp Hill, Pennsylvania. June 7-10, 2009.

Invited Presentation: 40 Online Tools in 40 Minutes. Lehigh Valley Chapter of the Pennsylvania Library Association
Annual Spring Conference, East Stroudsburg University, East Stroudsburg, Pennsylvania. May 21, 2009.

Invited Presentation: Learning from the Big Guys: Customer Service. Lehigh Valley Chapter of the Pennsylvania
Library Association Annual Spring Conference, East Stroudsburg University, East Stroudsburg, Pennsylvania. May 21,
2009.

Seminar: Web 2.0 Series: Too Much Information...Too Many Websites. (2009). LTS Seminar, Lehigh University,
Bethlehem, Pennsylvania. April 2, 2009.

Seminar: Become a Google Super Searcher. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania.
March 23, 2009.

Seminar: Information Overload? (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. March 19, 2009.

Seminar: Web 2.0 Series: What the Flock...and other Browsers. (2009). LTS Seminar, Lehigh University, Bethlehem,
Pennsylvania. March 13, 2009.

Seminar: Intro to Adobe Dreamweaver. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. March 10
& 17, 2009.

Seminar: Intro to Adobe Dreamweaver. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. February
18 & 25, 2009.

Seminar: Getting Started with HTML. (2009). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. February 11,
2009.

University Course: Co-Instructor. ARTS 196: TRAC Writing Fellows Seminar. 4.0 Credit Course, Lehigh University,
Bethlehem, Pennsylvania. Spring 2009.

Seminar: Intro to Adobe Dreamweaver. (2008). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. November
4 & 6, 2008.
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TEACHING, cont.

Seminar: Intro to Adobe Dreamweaver. (2008). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. October 7
& 9, 2008.

Seminar: Getting Started with HTML. (2008). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. September
30, 2008.

Seminar: Become a Google Super Searcher. (2008). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania.
September 26, 2008.

University Course: Co-Instructor. ARTS 196: TRAC Writing Fellows Seminar. 4.0 Credit Course, Lehigh University,
Bethlehem, Pennsylvania. Fall 2008.

Seminar: Become a Google Super Searcher. (2008). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania.
March 28, 2008.

Seminar: Online Tools You Can Use. (2008). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. March 11,
2008.

Seminar: Intro to Adobe Dreamweaver. (2008). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. February
18 & 19, 2008.

Seminar: Getting Started with HTML. (2008). LTS Seminar, Lehigh University, Bethlehem, Pennsylvania. January 29,
2008.

Invited Presentation: Lights, Camera, Research. Lehigh Valley Chapter of the Pennsylvania Library Association Annual
Spring Conference, Cedar Crest College, Allentown, Pennsylvania. May 15, 2008.

University Course: UNIV 100: Living Responsibly in an Interdependent World. 2.0 Credit Course, Marywood
University, Scranton, Pennsylvania. Fall 2005.

Seminar: What is Information Literacy? Faculty Development Seminar, Marywood University, Scranton, Pennsylvania.
Fall 2005.

Seminar: Global Information Literacy? Faculty Development Seminar, Marywood University, Scranton, Pennsylvania.
Fall 2003.

WRITING
Personal Blog: http://serendipitina.com since 2011.
Blog Creator and Contributor: College & Research Division of the Pennsylvania Library Association (http://crdpala.org)
since 2011.
Blog Contributor: Lehigh University Libraries Blog (http://library.lehigh.edu/sagespages/) since 2011.
Google, Google, Gone in the PA Bulletin, published by the Pennsylvania Library Association.
22 biography entries, The Continuum Encyclopedia of Young Adult Literature, Cullinan, B. E. and Kunzel, B. (Eds.), 2005.
Tina L Hertel Page |7

AFFILIATIONS and MEMBERSHIPS

Member of the Pennsylvania Library Association (PaLA) since 2002:
2011, Member PaLA Annual Conference Planning Committee;
2008-present, Chair, Leadership Development Committee;
2006-present, Webmaster, College & Research Division;
2006-2010, Webmaster, Lehigh Valley Chapter;
2005, Chair, Northeast Chapter;
2002-2004, Member Northeast Chapter Planning Committee.

Member of the Association of College and Research Libraries-Delaware Valley Chapter since 2004.
Member of the American Library Association, 2002-2005.
Member of the Northeastern Pennsylvania Library Association Continuing Education Committee, 2002-2005.
Member of Association of Institutional Research and Indiana Association of Institutional Research, 1994-2002.

AWARDS and RECOGNITION

Featured in the column 'Job of a Lifetime' in the November 2010 issue of College & Research News (http://crln.acrl.org/).
Certificate of Merit for Outstanding Contributions to Libraries of the Pennsylvania Commonwealth, October 2010.
Tradition of Excellence Award for Exceptional Contributions to Lehigh University, December 2007.
1998 CAUSE Award for Best Practices in Applications as member of Project Team for the development of the Expanded
Grade Context Record System.

OTHER SERVICE
Volunteer, First Strides (Running Workshop for Women), March 2010-present.
Volunteer, No One Dies Alone (NODA) with Lehigh Valley Health Network, June 2009-present.
Volunteer, Parent Panelist for "Protecting Our Girls", a production of Girl Empowerment TV, January 2010-present.
Volunteer, Junior Achievement, 2003-2005.