ITC was incorporated on August 24, 1910 under the name Imperial Tobacco Company of India Limited. As the Company's ownership progressively Indianised, the name of the Company was changed from Imperial Tobacco Company of India Limited to India Tobacco Company Limited in 1970 and then toI.T.C. Limited in 1974. In recognition of the Company's multibusiness portfolio encompassing a wide range of businesses - Cigarettes & Tobacco, Hotels, Information Technology, Packaging, Paperboards & Specialty P apers, Agri-business, Foods, Lifestyle Retailing, Education & Stationery and Personal Care - the full stops in the Company's name were removed effective September 18, 2001. The Company now stands rechristened 'ITC Limited'. A leased office on Radha Bazar Lane, Kolkata, was the centre of the Company's existence. The Company celebrated its 16th birthday on August 24, 1926, by purchasing the plot of land situated at 37, Chowringhee, (now renamed J.L. Nehru Road) Kolkata, for the sum of Rs 310,000. This decision of the Company was historic in more ways than one. It was to mark the beginning of a long and eventful journey into India's future. The Company's headquarter building, 'Virginia House', which came up on that plot of land two years later, would go on to become one of Kolkata's most venerated landmarks. Though the first six decades of the Company's existence were primarily devoted to the growth and consolidation of the Cigarettes and Leaf Tobacco businesses, the Seventies witnessed the beginnings of a corporate transformation that would usher in momentous changes in the life of the Company. ITC's Packaging & Printing Business was set up in 1925 as a strategic backward integration for ITC's Cigarettes business. It is today India's most sophisticated packaging house. In 1975 the Company launched its Hotels business with the acquisition of a hotel in Chennai which was rechristened 'ITC-Welcomgroup Hotel Chola'. The objective of ITC's entry into the hotels business was rooted in the concept of creating value for the nation. ITC chose the hotels business for its potential to earn high levels of foreign exchange, create tourism infrastructure and generate large scale direct and indirect employment. Since then ITC's Hotels business has grown to occupy a position of leadership, with over 100 owned and managed properties spread across India. In 1979, ITC entered the Paperboards business by promoting ITC Bhadrachalam Paperboards Limited, which today has become the market leader in India. Bhadrachalam Paperboards amalgamated with the Company effective March 13, 2002 and became a Division of the Company, Bhadrachalam Paperboards Division. In November 2002, this division merged with the Company's Tribeni Tissues Division to form the Paperboards & Specialty Papers Division. ITC's paperboards' technology, productivity, quality and manufacturing processes are comparable to the best in the world. It has also made an immense contribution to the development of Sarapaka, an economically backward area in the state of Andhra Pradesh. It is directly involved in education, environmental protection and community development. In 2004, ITC acquired the paperboard manufacturing

facility of BILT Industrial Packaging Co. Ltd (BIPCO), near Coimbatore, Tamil Nadu. The Kovai Unit allows ITC to improve customer service with reduced lead time and a wider product range. In 1985, ITC set up Surya Tobacco Co. in Nepal as an Indo -Nepal and British joint venture. Since inception, its shares have been held by ITC, British American Tobacco and various independent shareholders in Nepal. In August 2002, Surya Tobacco became a subsidiary of ITC Limited and its name was changed to Surya Nepal Private Limited (Surya Nepal). In 1990, ITC acquired Tribeni Tissues Limited, a Specialty paper manufacturing company and a major supplier of tissue paper to the cigarette industry. The merged entity was named the Tribeni Tissues Division (TTD). To harness strategic and operational synergies, TTD was m erged with the Bhadrachalam Paperboards Division to form the Paperboards & Specialty Papers Division in November 2002. Also in 1990, leveraging its agri-sourcing competency, ITC set up the Agri Business Division for export of agri-commodities. The Division is today one of India's largest exporters. ITC's unique and now widely acknowledged e-Choupal initiative began in 2000 with soya farmers in Madhya Pradesh. Now it extends to 10 states covering over 4 million farmers. ITC's first rural mall, christened 'Choupal Saagar' was inaugurated in August 2004 at Sehore. On the rural retail front, 24 'Choupal Saagars' are now operational in the 3 states of Madhya Pradesh, Maharashtra and Uttar Pradesh. In 2000, ITC forayed into the Greeting, Gifting and Stationery products business with the launch of Expressions population, range the of greeting range cards. of A line of was premium launched range under of notebooks under brand ³Paperkraft´was launched in 2002. To augment its offering and to reach a wider student popular notebooks brand ³Classmate´ in 2003. ³Classmate´ over the years has grown to become India¶s largest notebook brand and has also increased its portfolio to occupy a greater share of the school bag. Years 2007 2009 saw the launch of Children Books, Slam Books, Geometry Boxes, Pens and Pencils under the ³Classmate´ brand. In 2008, ITC repositioned the business as the Education and Stationery Products Business and launched India's first environment friendly premium business paper under the ³Paperkraft´ Brand. ³Paperkraft´ offers a diverse portfolio in the premium executive stationery and office consumables segment. Paperkraft entered new categories in the office consumable segment with the launch of Textliners, Permanent Ink Markers and White Bo ard Markers in 2009. ITC also entered the Lifestyle Retailing business with the Wills Sport range of international quality relaxed wear for men and women in 2000. The Wills Lifestyle chain of exclusive stores later expanded its range to include Wills Classic formal wear (2002) and Wills Clublife evening wear (2003). ITC also initiated a foray into the popular segment with its men's wear brand, John Players, in 2002. In 2006, Wills Lifestyle became title partner of the country's most premier fashion event - Wills Lifestyle India Fashion Week - that has gained recognition from buyers and retailers as the single largest B-2-B platform for the Fashion Design industry. To mark the occasion, ITC launched a special 'Celebration Series', taking the event forward to consumers.

In 2000, ITC spun off its information technology business into a wholly owned subsidiary,ITC Infotech India Limited, to more aggressively pursue emerging opportunities in this area. Today ITC Infotech is one of India¶s fastest growing global IT and IT-enabled services companies and has established itself as a key player in offshore outsourcing, providing outsourced IT solutions and services to leading global customers across key focus verticals - Manufacturing, BFSI (Banking, Financial Services & Insurance), CPG&R (Consumer Packaged Goods & Retail), THT (Travel, Hospitality and Transportation) and Media & Entertainment. ITC's foray into the Foods business is an outstanding example of successfully blending multiple internal competencies to create a new driver of business growth. It began in August 2001 with the introduction of'Kitchens of India' ready-to-eat Indian gourmet dishes. In 2002, ITC entered the confectionery and staples segments with the launch flour). of the 2003 brandsmintwitnessed the o and Candyman confectionery and Aashirvaadatta (wheat

introduction of Sunfeast as the Company entered the biscuits segment. ITC's entered the fast growing branded snacks category with Bingo! in 2007. In eight years, the Foods business has grown to a significant size with over 200 differentiated products under six distinctive brands, with an enviable distribution reach, a rapidly growing market share and a solid market standing. In 2002, ITC's philosophy of contributing to enhancing the competitiveness o the entire value f chain found yet another expression in the Safety Matches initiative. ITC now markets popular safety matchesbrands like iKno, Mangaldeep, Aim, Aim Mega and Aim Metro. ITC's foray into the marketing of Agarbattis (incense sticks) in 2003 marked the manifestation of its partnership with the cottage sector. ITC's popular agarbattis brands include Spriha and Mangaldeepacross a range of fragrances like Rose, Jasmine, Bouquet, Sandalwood, Madhur, Sambrani and Nagchampa. ITC introduced Essenza Di Wills, an exclusive range of fine fragrances and bath & body care products for men and women in July 2005. Inizio, the signature range under Essenza Di Wills provides a comprehensive grooming regimen with distinct lines for men (Inizio Homme) and women (Inizio Femme). Continuing with its tradition of bringing world class products to Indian consumers the Company launched 'Fiama Di Wills', a premium range of Shampoos, Shower Gels and Soaps in September, October and December 2007 respectively. The Company also launched the 'Superia' range of Soaps and Shampoos in the mass-market segment at select markets in October 2007 and Vivel De Wills & Vivelrange of soaps in February and Vivel range of shampoos in June 2008.

The ITC Way
ITC is a board-managed professional company, committed to creating enduring value for the shareholder and for the nation. It has a rich organisational culture rooted in its core values of respect for people and belief in empowerment. Its philosophy of all -round value creation is backed by strong corporate governance policies and systems.

ITC¶s corporate strategies are :


Create multiple drivers of growth by developing a portfolio of world class businesses that best matches organisational capability with opportunities in domestic a nd export markets.

Paper. Hotels. y y Ensure that each of its businesses is world class and internationally competitive. Board of Directors y CHAIRMAN Y C Deveshwar y Nakul Anand EXECUTIVE DIRECTORS K N Grant P V Dhobale y A Baijal S H Khan H G Powell Basudeb Sen NON-EXECUTIVE S Banerjee S B Mathur P B Ramanujam K Vaidyanath DIRECTORS AV Girija Kumar D K Mehrotra Anthony Ruys B Vijayaraghavan y . Agri Business and Information Technology.y Continue to focus on the chosen portfolio of FMCG. y Continuously strengthen and refine Corporate Governance processes and systems to catalyse the entrepreneurial energies of management by striking the golden balance between executive freedom and the need for effective control and accountability. y Create distributed leadership within the organisation by nurturing talented and focused top management teams for each of the businesses. Profitabil ity and Internal Vitality. Paperboards & Packaging. Enhance the competitive power of the portfolio through synergies derived by blending the diverse skills and capabilities residing in ITC¶s various businesses. y Benchmark the health of each business comprehensively across the criteria of Market Standing.

In January 2006.S. Deveshwar has been conferred the Padma Bhushan. Calcutta. ITC¶s µe-Choupal¶. Amongst several other awards and recognitions during his distinguished career. ITC Infotech India Limited. Between 1991 and 1994. ITC became the first Indian company to publish its Sustainability Report. He is also the Chairman of ITC¶s wholly owned subsidiary. Deveshwar has been honoured with the Global Leadership Award 2010 by the U. the SAM/SPG Sustainability Leadership Award 2007 conferred at the International Sustainability Leadership Symposium. by the Government of India for the year 2011. he led Air India as Chairman and Managing Director. He was also named the Manager Entrepreneur of the Year 2001 by Ernst & Young. For the efforts at creating sustainable livelihood opportunities. he was inducted to the prestigious Hall of Pride at the Indian Science Congress. 2004 in accordance with the guidelines of the Global Reporting Initiative. Deveshwar is the Past President of the Confederation of Indian Industry.. in recognition of his distinguished service of a high order to the Nation.India Business Council of the US Chamber of Commerce. Delhi joined ITC Limited in 1968.Y C DEVESHWAR Y C Deveshwar (64). He is also a member of the Board of Governors of the Indian School of Business and the former Chairman of the Society and Board of Governors of the Indian Institute of Management. the Duke of York. TOP y . a digital infrastructure initiative to empower marginal farmers in India. 1996. International Chamber of Commerce (ICC) and the HRH Prince of Wales International Business Leader's Forum (IBLF). one of the highest civilian awards in the country. Under his leadership. an engineering graduate from the Indian Institute of Technology. He also serves on the National Executive Committees of some of India¶s premier trade and industry bodies. is taught as a case study at the Harvard Business School. and its subsidiaries in the UK and USA. the Business Person of the Year Award 2006 by the UK Trade & Investment by His Royal Highness Prince Andrew. This initiative won the Development Gateway award at Beijing in September 2005 and the Stockholm Challenge Award in May 2006. ITC also won the inaugural World Business Award instituted jointly by the United Nations Development Program (UNDP). He was appointed as a Director on the Board of the Company in 1984 and became the Chief Executive and Chairman of the Board on January 1. ITC¶s Sustainability efforts were given shape through unique business models.

He is widely recognized for excellent people management and team building abilities besides infusing the spirit of action and a result oriented work culture.000 tonnes of paper & boards. during the period 2003-05. Under his leadership.NAKUL ANAND Nakul Anand (54) was appointed a Director on the Board of ITC on January 3. the pioneering ECF and Ozone Bleaching Technology were introduced.000 hectares of plantations were developed. In a career that spans over three decades. He holds responsibility of the Hospitality. An Economics Honours graduate from Delhi University with an AMP degree from Bond University. A Chemical Engineer from IIT. he joined the erstwhile ITC Bhadrachalam Paperboards Limited as a Management Trainee in 1977 and became its Managing Director in 2000. he joined ITC Hotels' Management Training Programme in the summer of 1978 and also served as the Managing Director of erstwhile ITC Hotels Ltd. Australia. Nakul Anand has initiated some very innovative concepts in hoteliering making ITC's hotel business synonymous with the best in the world. He is credited with the successful turnaround of ITC Bhadrachalam in early 2000. Paperboards & Specialty Papers and Packaging businesses of the Company. he has been acknowledged for his vision and commitment. Dhobale took charge of the Paperboards & Specialty Papers Business as Divisional Chief Executive. He holds responsibility of the Finance and IT functions. Mumbai. Following the amalgamation of ITC Bhadrachalam Paperboards Limited with ITC Limited in March 2002. ITC¶s Bhadrachalam Mill has emerged as the largest single-location paper mill in the country producing more than 400. He spearheaded the growth involving capital infusion of over US $ 500 million through brownfield organic growth as well as acquisitions. 2011. 100. ITC became a GFTN member and successfully implemented a number of CDM Projects. and exponential growth thereafter. and subsequent merger of Tribeni. Under his stewardship. TOP y P V DHOBALE P V Dhobale (55) was appointed as a Director on the Board of ITC on January 3. Travel & Tourism Businesses of ITC. He is a firm believer in value based strategies and has created a unique quality control model of Operational Excellence and also introduced Six Sigma quality standards. . 2011.

and Chairman. Matches and Agarbattis. Marketing of the Tobacco Division before becoming Divisional Chief Executive in 1999. Paper & Allied Industries.CEE (Centre for Executive Education) Alumni Association. He was Executive Vice President. Hyderabad Chapter. During his tenure in the Division. India. 2010. He is the past President of Indian Paper Manufacturers Association. He is Chairman. TOP y Kurush N Grant Kurush N Grant (52) was appointed a Director on the Board of ITC on March 20. as well as the Audit Bureau of Circulations. Brand Management and Product Development. and is also on the Executive Committee of the Indian Chamber of Commerce.. He has been involved in the incubation and development of all ITC's new initiatives in the FMCG sector. He is the Vice Chairman of the Indian Society of Advertisers. Hyderabad. he worked with DCM as a Management Trainee before joining ITC in 1980 in the Marketing function of the Tobacco Division. State Committee. Personal Care. After completing his MBA in 1979. He is a Director on the Boards of King Maker Marketing Inc. Dhobale is the Founder President of ISB . CII Eastern Region.Sohrabji Godrej Green Business Centre. Nepal.Dhobale is an active member of several industry bodies. Energy Efficiency Council of CII . He has been a past Chairman of the National Readership Studies Council.A. Education and Stationery Products. He is also the Non Executive Chairman of Wimco Ltd. TOP y . He oversees ITC's FMCG businesses Cigarettes. Foods.P. He is also a Member of the Development Council for Pulp. USA and Surya Nepal Private Limited. Lifestyle Retailing. he has handled a wide range of responsibilities in Sales. past Chairman of the Andhra Pradesh State Council of the Confederation of Indian Industry. He is a Member of the World Wide Fund for Nature (India) .

(IDFC) and Chairman of IDFC Foundation. Goa. In a career spanning over 37 years. he has held several eminent positions including that of Joint Secretary in the Ministries of Petroleum & Natural Gas and Urban Development. Mr. Indian Airlines. TOP y Shilabhadra Banerjee Shilabhadra Banerjee (61) joined the ITC Board as a representative of the Specified Undertaking of the Unit Trust of India (SUUTI) on February 4. Ministry of Tourism in October 2008. Banerjee was Director General (Acquisition) in the Ministry of Defence and retired as Secretary. 2010. Baijal joined the Indian Administrative Service in 1969 from the Union Territories Cadre. Delhi Development Authority. Banerjee. Stephen¶s College. Vice-Chairman.Anil Baijal Anil Baijal (63) joined the ITC Board as a Non-Executive Independent Director on January 22. 2010. Baijal has held various important responsibilities including that of the Union Home Secretary. .Jawaharlal Nehru Urban Renewal Mission . Minerals & Metals Trading Corporation of India Limited (MMTC) and International Travel House Limited.for improving infrastructure and basic services in the country. Chairman & Managing Director. and Counselor in-charge of the Indian Aid Programme in Nepal. Currently. he is the Secretary General of the Federation of Indian Airlines. he is a Senior Advisor to the Infrastructure Development & Finance Company Ltd. Government of India. In a career spanning over 37 years. He piloted the flagship programme . Ministry of Urban Development. Delhi. Banerjee spearheaded the infrastructure upgradation at important tourist destinations in India and played a key role in articulating India's response to climate change issues relating to the tourism sector. Development Commissioner. Prior to this. He retired in October 2006 as Secretary. began his career in the Indian Administrative Services in 1971 from the Andhra Pradesh Cadre. He is also on the Boards of DLF Pramerica Life Insurance Company Limited. he represented the Specified Undertaking of the Unit Trust of India on the ITC Board from July 2007 to August 2009. a Masters in History from St. In addition. Prasar Bharti Corporation. Chief Executive Officer.

holding various positions including that of Divisional Manager. Banerjee has been a Visiting Fellow at the Queen Elizabeth House. New Delhi in 1992 and an M. he was posted as General Manager (Non-Life). He joined National Insurance Company Limited (NIC) as a General Manager in 2009. On secondment. Saudi Indian Company for Cooperative Insurance in Saudi Arabia. Foreign Business Development and Investments. TOP y . New Delhi. U.K. His responsibilities included facilitating an IPO to raise capital and completing the legal formation of the company in the Kingdom of Saudi Arabia. Phil degree in Social Sciences from the University of Panjab the same year. In a career spanning over 28 years. Girija Kumar was with New India Assurance Co. Senior Divisional Manager and Regional Chief before moving to the Corporate Office in Mumbai. he worked at many centres across India. 2010. as Deputy General Manager overseeing Techno-marketing.He received a Post Graduate Diploma in Public Administration from the Indian Institute of Public Administration. University of Oxford. He holds a Master¶s Degree in Business Administration from Jawaharlal Nehru Technological University. He is currently a Director of NIC. TOP y AV Girija Kumar A V Girija Kumar (50) joined the ITC Board as a representative of the General Insurers¶ (Public Sector) Association of India on March 19. He is currently a Director of IFCI Limited. and the National Institute of Urban Affairs. In New India. Limited (New India).

2006. IDBI made impressive growth in its operations and profits. IFCI. During his tenure as Chairman. asset management and stock broking. up to December 2007. the Government of India appointed him the Administrator of the Specified Undertaking of the Unit Trust of India (SUUTI) in December 2004. Deposit Insurance Corporation. Khan is the former Chairman and Managing Director of Industrial Development Bank of India. Mathur retired from Life Insurance Corporation of India in October 2004 as its Chairman. Under his leadership. LIC successfully rose to the challenges of a competitive environment by enhancing product offerings. He joined Life Insurance Corporation of India in 1967 as a Direct recruit officer and rose to the rank of Chairman. He held various positions in LIC including Senior Divisional Manager . Lausanne. He started his professional career with RBI and after serving it for a few years moved over to IDBI in 1966. NSE and NSDL and guided their operations for 5 years as their first Chairman. Indian Airlines and Air India. CARE and served as its Chairman for 10 years. LIC.S H Khan S H Khan (71) joined the ITC Board as a Non-Executive Independent Director on October 30. Khan in his capacity as IDBI Chairman has served on the Boards of a number of important institutions such as UTI. Subsequently.. GIC. Infrastructure Development Finance Company and Apollo Health Street Limited. He served IDBI in various capacities for over three decades and retired as its Chairman and Managing Director in 1998. He was also involved in the promotion of the rating agency. Exim Bank. first as a representative of Life Insurance Corporation of India (LIC) and then in his individual capacity. He played an important role in the promotion of two premier capital market institutions viz. He is an alumnus of International Management Development Institute. TOP y S B Mathur S B Mathur (65) has been on the ITC Board since July 29 2005. Mathur took over as Chairman of Life Insurance Corporation of India at a time when the insurance sector had just opened up. He was instrumental in expanding its activities to several new areas like commercial banking. Currently he serves as an Independent Director on the Boards of several companies including Bajaj Auto Ltd. He holds a Master¶s Degree in Commerce and is a university Gold Medalist. A qualified Chartered Accountant.

He is currently the Managing Director of LIC.of Gwalior division. Mathur is currently Non Executive Chairman of National Stock Exchange of India Ltd.. He joined LIC as a Direct Recruit Officer in 1977. He was Executive Director (International Operations) before being appointed Managing Director. Mehrotra has held various important positions spanning three Zones and the Corporate Office of LIC. He is a Director on the Boards of ACC Limited and Infrastructure Leasing & Financial Services Limited. among others. TOP y D K Mehrotra D K Mehrotra (57) has been on the ITC Board since May 26. like the National Insurance Academy and the Insurance Institute of India. Mehrotra is an Honours Graduate in Science from the Patna University.C. He is also a member of the Supervisory Board of India Advantage Funds I & II of the ICICI Venture Funds Management Company Limited. DCM Shriram Industries Limited and Havells India Limited among others. Zonal Manager in charge of Western Zone and Executive Director. 2006 first as a representative of the Specified Undertaking of the Unit Trust of India (SUUTI) and then as a representative of Life Insurance Corporation of India (LIC). In an illustrious career spanning 30 years. He is a Director on the Boards of Infrastructure Leasing & Financial Services Limited. Mehrotra has attended several important knowledge forums in India and abroad. Chief of Corporate Planning. TOP y . He is associated with the apex training institutes of insurance in India. General Manager of LIC (International) E.

He was General Manager and Director with the National Insurance Company Limited. He was a member of FICCI¶s Reinsurance SubCommittee. Ontario Breweries and Labatt Brewing Company. rules and regulations in the area of finance. Ramanujam has held several responsibilities in GIC covering finance. Pune. he is on the Board of Directors of Reynolds American Inc. In 1984. including McGavin's Bakeries. He later shifted to Germany to head Jacobs Suchard's coffee and chocolate unit. Powell joined Jacobs Suchard as President of Nabob Foods. as Brand Manager and became General Manager. Everfresh Juice Company in Chicago. In 1968. He trained with Lever Brothers for 5 years in the Marketing and Sales functions. Two years later. he joined John Labatt Ltd in Canada and was President of a number of its businesses. Currently he is a member of IRDA¶s Reinsurance Advisory Committee and the Committee to suggest . information technology etc. in 1975. A qualified Chartered Accountant. Since July 2004. Powell's career spanning almost 40 years began in 1963 when he joined Unilever in its Management Development Scheme. TOP y P B Ramanujam P B Ramanujam (65) has been on the Board of ITC since October 30. He has also been a member of three other IRA Committees on technical issues. 2004. 2008. He was also the Chairman of the Committee appointed by the interim Insurance Regulatory Authority (IRA) for prescribing norms. first as a representative of the General Insurance Corporation of India (GIC) and its erstwhile subsidiaries and then in his individual capacity as a Non-Executive Independent Director. the Insurance Tariff Advisory Committee and the Advisory Committee on Finance of the Insurance Regulatory and Development Authority (IRDA). In 1995. Powell retired from Interbrew SA in 2002. accounts. Consumer Products. A year later. he joined Standard Brands in Canada and assumed charge as President of Lowney's Confectionery. and the Managing Director of GIC till July 31. reinsurance. he took over as Chief Executive Officer of Interbrew Americas and then of Interbrew SA in 1999. 1998. Ramanujam has served as a faculty member at the National Insurance Academy. investment matters and insurance regulatory information system.H G Powell H G Powell (65) joined the ITC Board as a representative of BAT on May 7. investments. he joined Warner-Lambert Inc.

including that of marketing director and chairman of various subsidiary companies in the Netherlands. he served at various senior positions. In March 2006. mergers & acquisitions etc. He is an M.A. IPOs.regulatory changes with regard to capital structure. He is also a member of the Educational Advisory Council of the School of Management. he was appointed to the Board of BAT as a NonExecutive Director. and from July 28. besides serving as Chairman on the Board of Trustees of Rijksmuseum. Sen has over 32 years of management experience in different areas of commercial banking. Currently. TOP y Anthony Ruys Anthony Ruys (62) joined the ITC Board as a representative of BAT on January 20. became Vice-Chairman in 1996 & Chairman in 2002 and remained in that position till 2005. During his long tenure with Unilever. Colombia and Italy. In 1993.1995. Janivo Holdings BV. Schiphol Group NV. development banking and investment management. He holds a degree in commercial law from the University of Utrecht and a Master's degree (AMP 104) from the Harvard Business School. Aids Foundation and Madurodam (Miniature City). Ruys is also on the Boards of Lottomatica SpA. 2000 in his individual capacity as a Non-Executive Independent Director. He has . from the Indian Statistical Institute. TOP y Basudeb Sen Basudeb Sen (61) has been on the Board of ITC since March 23. first as a nominee and then as a representative of the Unit Trust of India (UTI). Sen has been associated with management education as director / visiting faculty of various business schools and as course director in executive development programmes. Ruys commenced his career with Unilever in 1974. 2009. SRM University. coal mining. Tamil Nadu. besides being an alumnus of the Harvard Business School. of insurance companies. in Economics from the University of Calcutta and a Ph. he joined Heineken as a member of its Executive Board.D.

Packaging and Information Technology businesses. money markets and corporate debt restructuring. banking. strategic planning. risk management system. TOP y . TOP y K VAIDYANATH K Vaidyanath (61) was appointed as a Non-Executive Director on the Board of ITC with effect from January 3. Vaidyanath. he was the Company's Chief Financial Officer. overseas investment by mutual funds. 2011. He has served as Chairman and Managing Director of the Industrial Investment Bank of India Limited and Executive Director of UTI. sustainability. He has been a recipient of the 'Best CFO' award from Business Today and the 'Best CFO in the FMCG category' award from CNBC-TV18. has held various positions in the Company's Finance function. IT. His special interest / expertise areas include corporate governance. economics. electronics and financial services. petrochemicals. Sen has served as Chairman and / or Member of various working groups / committees set up by SEBI. investment portfolio management and fund marketing & credit / project appraisal. An MBA from XLRI. engineering. He has been / is on the Boards of several companies in sectors like infrastructure. Prior to this. He is the Director on the Boards of South Asian Petrochem Ltd and SREI Venture Capital Limited.contributed several articles in academic/ professional journals and financial papers on a wide range of issues related to management. RBI and Indian financial institutions and industry associations on issues such as consortium lending. its Paperboards & Specialty Papers. institutional disinvestment. Jamshedpur. among others. Internal Audit and Corporate Communication functions. Before his elevation to the Board as an Executive Director. its investment subsidiary. in his 35-year tenure with ITC. corporate governance. financial markets and energy. he was an Executive Director on the ITC Board for 10 years since January 2001 responsible for the Company's Finance.

Jammu and Kashmir and a Trustee of the Indian Bank Mutual Fund and arbitrator for disputes between the public sector coal companies and the State Electricity Boards of Maharashtra.State Industries Promotion Corporation of Tamil Nadu and Vigilance Commissioner and Commissioner for Administrative Reforms. Corporate Management Committee MEMBERS Y C Deveshwar Chairman Nakul Anand Executive Director P V Dhobale Executive Director K N Grant Executive Director Anand Nayak Human Resources T V Ramaswamy R&D. Gujarat. wildlife. Chennai Snake Park Trust.Board of Revenue and Commissioner of Commercial Taxes. Tamil Nadu. Vijayaraghavan was in the Indian Administrative Service from 1957 to 1993. Member of the Governing Council. environment and reform of sales tax laws and administration. He has served as Secretary to the Tamil Nadu Government in the Public Works. Projects. Tuticorin Alkali Chemicals and Fertilisers Limited. Salim Ali Centre for Ornithology and Natural History and Member of the Committee for Economic Reforms. Member . Prohibition and Excise and Home departments. 1996.B Vijayaraghavan B Vijayaraghavan (75) joined the ITC Board as an Independent NonExecutive Director on November 25. Vijayaraghavan is currently Chairman. He has been the Chairman of the Tamil Nadu Electricity Board. when he retired in the rank of Chief Secretary to the Government of Tamil Nadu. Madhya Pradesh and Chattisgarh. Forests & Fisheries. he had also chaired various government committees concerning forests. After his retirement from Government service. Chairman and President. Vijayaraghavan was a Member of the Syndicates of Alagappa University and Bharathidasan University. During this period. EH&S S Sivakumar Agri & IT Businesses K S Suresh Legal Rajiv Tandon Finance B B Chatterjee Secretarial . Tamil Nadu. Chairman and Managing Director .

He is also a Trustee of ITC's Superannuation Funds. TOP T V RAMASWAMY T V Ramaswamy heads Research & Development for the Company. A post-graduate in Personnel Management and Industrial Relations from XLRI. Prior to this Ramaswamy was the Chief Operating Officer of the Cigarette Brands and Supply Chain of the Tobacco Division. He is also responsible for overall supervision of ITC's Social Development Initiatives. Head of Human Resource Development for ITC. Ramaswamy joined ITC as a Management Pupil in 1974 in the Technical Function. TOP . After completing his graduation in Engineering from the then Madras University and post graduation in Management from Jamnalal Bajaj Institute of Management Studies.ANAND NAYAK Anand Nayak. He is also responsible for overall supervision of Environment. Health and Safety. He is the Chairman of ITC Filtrona Ltd. Jamshedpur. he was the Managing Director of Surya Tobacco Co. Pvt Ltd (now known as Surya Nepal Pvt Ltd) till 2001. In addition. he has handled a wide range of responsibilities in Operations across India and has also managed the Tobacco Division's R&D from 1992 to 1996. During his tenure in the Company. he is in charge of the Central Projects Organisation. Nayak has spent his entire professional career with ITC. He has handled senior HR assignments in the Company's various Divisions and has been Head of Human Resource Development since 1996. He is also a Director on the Board of ITC Infotech. has been with the Company for 36 years. Thereafter.

and took charge of the Legal function in 1998.S SIVAKUMAR S Sivakumar is the Divisional Chief Executive of the Agri Business Division. TOP . he has guided many important legal issues to successful resolution for the Company. Sivakumar has conceptualised the path-breaking ITC e-Choupal model. Sivakumar is a Director on the Boards of Indo-US Knowledge Initiative in Agriculture. he joined the Company in 1990 after being in private practice. He is a Member of the Private Sector Committee of the Consultative Group on International Agricultural Research (CGIAR). Sivakumar served a farmers' cooperative for six years before joining ITC in 1989. (IRMA). Anand (IRMA). and is spearheading its roll out across rural India. He is also the Chairman of Technico Agri Sciences Limited and Vice Chairman of ITC Infotech India Limited and its subsidiaries in the UK and USA. TOP K S SURESH K S Suresh is General Counsel of ITC. and a Member of Research Advisory Committee of India¶s National Academy of Agricultural Research Management (NAARM). and Institute of Rural Management. He is also an active member of the management committees of various industry bodies and several taskforces of Government of India. With wide ranging expertise and experience in corporate laws as well as litigation. Topper of the Class of 1983 from the Institute of Rural Management Anand. A lawyer by qualification and training.

Finance & MIS of the Tobacco Division. Executive Vice President . TOP B B CHATTERJEE B B Chatterjee. He has held various positions in ITC including Executive Vice President .Corporate Finance.Finance and Banking Sub-committee (Bengal Chamber of Commerce & Industry). joined ITC in May. Chatterjee is on the Boards of various ITC subsidiaries including ITC Infotech India Ltd. Company Secretary and a Law Graduate. and its subsidiaries in the UK and the USA. He is also on the Board of several subsidiaries/group companies of ITC. Executive Vice President & Company Secretary. 1983. Chatterjee besides being on the Executive Committee of Indian Chamber of Commerce and the Chamber Committee of The Bengal Chamber of Commerce & Industry (BCCI) is also Chairman of the Company Affairs Sub Committee of BCCI. is a Fellow Member of The Institute of Chartered Accountants of India with over 30 years of experience. Chief Financial Officer. He has held several important positions in various industry bodies including Chairman of the Expert Committee on Banking and Finance (Indian Chamber of Commerce). He has also served on the Central Council and is on the Secretarial Standards Board of the Institute of Company Secretaries of India. He is a Chartered Accountant. Finance Advisor and member of the Management Committee of Agri Business and Tobacco Division. Member Taxation and Company Law Committee (Confederation of Indian Industry) and is currently Member. The ITC Vision & Mission .RAJIV TANDON Rajiv Tandon.

services and management practices. We will actualise stakeholder value and interest on a long term sustainable basis. delivering superior and sustainable stakeholder value Core Values ITC's Core Values are aimed at developing a customer-focused. . Respect For People We are result oriented. high-performance organisation which creates value for all its stakeholders: Trusteeship As professional managers. products. value differences. We want individuals to dream. setting high performance standards for ourselves as individuals and teams. we are conscious that ITC has been given to us in "trust" by all our stakeholders. creating growing value for the Indian economy and the Company¶s stakeholders To enhance the wealth generating capability of the enterprise in a globalising environment. We will simultaneously respect and value people and uphold humanness and human dignity. Excellence We do what is right. Innovation We will constantly pursue newer and better processes.Sustain ITC's position as one of India's most valuable corporations through world class performance. Customer Focus We are always customer focused and will deliver what the customer needs in terms of value. quality and satisfaction. create and experiment in pursuit of opportunities and achieve leadership through teamwork. do it well and win. We acknowledge that every individual brings different perspectives and capabilities to the team and that a strong team is founded on a variety of perspectives. We will strive for excellence in whatever we do.

we will make no compromise in complying with applicable laws and regulations at all levels. Core Principles ITC's Corporate Governance initiative is based on two core principles. The challenge of governance for ITC therefore lies in fashioning a model that addresses the uniqueness of each of its businesses and yet strengthens the unity of purpose of the Company as a whole. Management must have the executive freedom to drive the enterprise forward without undue restraints. ranging from cigarettes and tobacco to hotels. In pursuit of our goals. Cornerstones From the above definition and core principles of Corporate Governance emerge the cornerstones of ITC's governance philosophy. all of which influence the choice of the form of governance. i n the resultant competitive context. namely trusteeship. Since the commencement of the liber alisation process. packaging. paper and paperboards and international commodities trading. ITC has evolved from a single product company to a multi -business corporation. the state of its evolution and the basic nature of its activity.Nation Orientation We are aware of our responsibility to generate economic value for the Nation. but will also compel Indian companies to adopt international norms of transparency and good governance. Since large corporations employ vast quantum of societal resources. Equally. empowerment and accountability. freedom of executive management and its ability to respond to the dynamics of a fast changing business environment will be the new success factors. but is used with care and responsibility to meet stakeholder aspirations and societal expectations. transp arency. w e believe that the governance process should ensure that these companies are managed in a manner that meets stakeholders aspirations and societal expectations. and simultaneously create a mechanism of checks and balances which ensures that the decision making powers vested in the executive management is not only not misused. India's economic scenario has begun to alter radically. orporate Governance Definition and Purpose | The Governance Structure | Roles | Board Committees Preamble Over the years. ii. Its businesses are spread over a wide spectrum. These are : i. ITC's governance policy recognises the challenge of this new business r eality in India. Definition and Purpose ITC defines Corporate Governance as a systemic process by which companies are directed and controlled to enhance their wealth generating capacity. Each of these businesses is vastly different from the others in its type. Globalisation will not only significantly heighten business risks. ITC believes that any meaningful policy on Corporate Governance must provide empowerment to the executive management of the Company. control and . and This freedom of management should be exercised within a framework of effective accountability.

facilitate timely management response to change. ITC believes that empowerment is a process of actualising the potential of its employees. Therefore transparency must lead to maximum appropriate disclosures without jeopardising the Company's strategic interests. Code of Conduct Applicable to all directors. as well as the conduct of its business in a manner that will bear scrutiny. thereby enhancing shareholder value. Inherent in the concept of trusteeship is the responsibility to ensure equity. This belief therefore casts a responsibility of trusteeship on the Company's Board of Directors. Internally. large or small. Control should prevent misuse of power. We believe that unethical behaviour corrupts organisational culture and undermines stakeholder value. They represent a coalition of interests. Empowerment and Accountability: Empowerment is an essential concomitant of ITC's first core principle of governance that management must have the freedom to drive the enterprise forward. ITC believes that the Board of Directors are accountable to the shareholders. and ensure that business risks are pre-emptively and effectively managed. as well as to ensure that the Company fulfils its obligations and responsibilities to its other stakeholders.ethical corporate citizenship. senior management and employees of the Company . namely. We believe that empowerment. both internally within the organisation. provides an impetus to performance and improves effectiveness. Control: ITC believes that control is a necessary concomitant of its second core principle of governance that the freedom of management should be exercised within a framework of appropriate checks and balances. namely those of the shareholders. transparency means openness in Company's relationship with its employees. business associates and empl oyees. Trusteeship: ITC believes that large corporations like itself have both a social and economic purpose. They are to act as trustees to protect and enhance shareholder value. that the rights of all shareholders. and the management is accountable to the Board of Directors. other providers of capital. co mbined with accountability. Empowerment unleashes creativity and innovation throughout the organisation by truly vesting d ecision-making powers at the most appropriate levels in the organisational hierarchy. Ethical Corporate Citizenship: ITC believes that corporations like itself have a responsibility to set exemplary standards of ethical behaviour. We believe transparency enhances accountability. are protected. Transparency: ITC believes that transparency means explaining Company's p olicies and actions to those to whom it has responsibilities. as well as in their external relationships. ITC believes that the practice of each of these leads to the creation of the right corporate culture in which the company is managed in a manner that fulfils the purpose of Corporate Governance.

TOP Corporate Governance Policy The Corporate Governance Policy is the apex level instrument guiding conduct of the affairs of the Company and clearly delineates the roles. senior management and employees must adhe re to the Corporate Governance Policy of the Company. This Code is derived from three interlinked fundamental principles. It is therefore our responsibility to ensure that the organisation is managed in a manner that protects and furthers the interests of our stakeholders. TOP Good Corporate Citizenship In the conduct of the Company¶s business. This Code has now been re-drafted for better presentation. we must build ITC into an institution whose dynamism and vitality are anchored in its core values. The directors. We believe this organisation has been handed to us by the vari ous stakeholders in "trust" and we as professionals are the "trustees" of these stakeholders. responsibilities and authorities of the key entities in the governance structure of the Company. It is also our belief that in order to serve the interests of our stakeholders in perpetuity.Preamble ITC¶s Code of Conduct was circulated to the employees more than five years back and is posted on the Company¶s corporate website. good corporate governance. viz. the practice of good corporate citizenship is a prerequisite and embraces the following: . This Code forms an integral part of the Company¶s Governance Policy. We recognise society as an important stakeholder in this enterprise and therefore it is part of our responsibility to practise good corporate citizenship. good corporate citizenship and exemplary personal conduct. TOP Philosophy ITC is a professionally managed organisation and the core value underlying our corporate philosophy is "trusteeship".

equity and upholding of Company values in all people processes including performance management systems. In the event the implicat ion of any law is not clear. prevent/stop/redress sexual harassment at the workplace and institute good employment practices. Accepting gifts and presents of more than a nominal value. Legal Compliance It is the Company¶s policy to comply fully with all applicable laws and regulations. verbal or non -verbal conduct of a sexual nature. these values form the basis of our HR management systems and processes. teamwork. managers will scrupulously consider all factors that go towards securing the interests of the Company. directors. Ensuring legal and regulatory compliance is the responsibility of the Chief Executives of the Businesses and the Divisional Management Committees. A Gender Friendly Workplace As a good corporate citizen. The Company cannot accept practices which are unlawful or may be damaging to its reputation. ITC maintains an open door for reportees.Dealing with People in the Organisation In dealing with each other. . ITC will focus on meritocracy. A Grievance Committee on Gender Issues has been constituted to enquire into complaints and to recommend appropriate action. It seeks to enhance equal opportunities for men and women. appraisals. Relationships with Suppliers and Customers All directors. while meritocracy will be a prime criterion. self respect and human dignity. showing pornography and any other unwelcome physical. ITC demands. the Company¶s Legal Department shall be consulted for advice. ITC is committed to a gender friendly workplace.trust. a demand or request for sexual favours. encourages employees to report any harassment concerns and is responsive to employee complaints about harassment or other unwelcome and offensive conduct. senior management and employees shall uphold the values which are at the core of our HR Philosophy . Indeed. meritocracy. senior management and employees shall ensure that in their dealings with suppliers and customers. wherever required. Sexual harassment includes unwelcome sexually determined behaviour such as: unwelcome physical contact. Divisional Management Committees must satisfy themselves that sound and adequate arrangements exist to ensure that they comply with the legal and regulatory requirements impacting each business and identify and respond to developments in the regulatory environment in which they operate. remuneration and rewards. the Company¶s interests are never compromised. objectivity. In selection and recruitment. sexually coloured remarks. gratuity payments and other payments from suppliers or cust mers o will be viewed as serious breach of discipline as this could lead to compromising the Company¶s interests. demonstrates and promotes professional behaviour and respectful treatment of all employees. mutuality and collaboration.

senior management and employees have the obligation to conduct themselves in an honest and ethical manner and act in the best interest of the Company at all times. Businesses must establish procedures for assessing the environmental effects of their present and future activities. TOP Personal Conduct All directors. or potential conflict must be disclosed to higher management for guidance and action as appropriate. including as appropriate. segregation of duties. particularly designed to prevent serious or fatal accidents. ITC is committed to provide good physical working conditions and enco urages high standards of hygiene and housekeeping. tiered approval mechanism and involvement of more than one manager in key decisions and maintaining supporting records. Accordingly. systems and processes. if any. Particular attention should be paid to training of employees to increase safety awareness and adoption of safe working methods. Transparency and Auditability All directors. Environment Policies The Company believes that commitment to sustainable development is a key component of responsible corporate citizenship and therefore deserves to be accorded the highest priority. They are expected to demonstrate exemplary personal conduct through adherence to the following: Avoidance of Conflict of Interest All directors. In addition to complying with applicable laws and regulations. the Company is committed to Best Practices in environmenta matters arising out of l its business activities and expects each business to fully demonstrate this commitment. senior management and employees shall ensure that their actions in the conduct of business are totally transparent except where the needs of business security dictate otherwise. They should adopt Best Practices in their environmental policies and procedures. senior management and employees must avoid situations in which their personal interest could conflict with the interest of the Company. Such transparency shall be brought about through appropriate policies. Protection of Confidential Information . It shall be necessary to voluntarily ensure that areas of operation are open to audit and the conduct of activities is totally auditable. This is an area in which it is impossible to provide comprehensive guidance but the guiding principle is that conflict.Health and Safety The Company attaches great importance to a healthy and safe work environment.

TOP Non Adherence Any instance of non-adherence to the Code of Conduct / any other observed unethical behaviour on the part of those covered under this Code should be brought to the attention of the immediate reporting authority. In the management of its businesses and operations therefore. senior management or employee must be placed for approval before the Company¶s Board of Directors/ Corporate Management Committee. senior management and employee shall misuse Company facilities. senior management and employees must constantly reinforce through their actions and behaviour that ITC¶s stated beliefs of responsible corporate citizenship are rooted in individual conviction and personal integrity. other publicity media or any other external agency except within approved policies. . Leading by Example The organisation¶s directors and senior management set the professional tone for the Company. TOP Waivers Any waiver of any provision of this Code of Conduct for a director. 2006. was amended on 29th March. ITC ensures that it upholds the spirit of human rights as enshrined in ex isting international standards such as the Universal Declaration and the Fundamental Human Rights Conventions of the ILO. who shall in turn report the same to the Head of Corporate Human Resources. Company Facilities No director.Managers at Grade µA¶ & its equivalent. race. No information either formally or informaly shall be provided to l the press. as appropriate. regardless of nationality. In the use of Company facilities. care shall be exercised to ensure that costs are reasonable and there is no wastage. Through both their words and their actions.Divisional & SBU Chief Executives . Policy on Human Rights ITC believes that all its employees must live with social and economic dignity and freedom. economic status or religion.Corporate HODs * This Code of Conduct. as adopted by the Board of Directors of the Company on 26th March. gender.No director. the organisation¶s leadership conveys what is acceptable and unacceptable behaviour. ITC¶s directors. senior management and employee shall disclose or use any confidential information gained in the course of employment/ association with the Company for personal gain or for the advantage of any other person. * Senior management for the purpose of this Code would mean the following: . 2005. and above .

relating to human rights performance. and creates and nurtures a working environment where human rights are respected without prejudice. technology. The bulk of agricultural commodities are procured from state controlled trading platforms and the open market. 4. are shared across the entire supply chain because ITC is committed to the importance of a socially responsible and accountable supply chain. Monitoring & Audit ITC has established a policy intent for mapping/monitoring progress and performance of existing and potential vendors/suppliers on human ri ghts performance. For all its operations. Common values relating to human rights performance are shared across this supply chain. The policy framework for such entities is enunciated separately in 'Policy to Ensure Respect for Human Rights across the Supply Chain'. The policy is communicated internally through policy manuals and intranet portals. Being a major agri -based company. Policy ITC nurtures an internal working environment which respects human rights without prejudice. ITC's main supply chains can be grouped as follows: 1. The policy is implemented at all locations of ITC throu gh a set of separate policies and procedures covering each of the main constituents of human rights applicable at the workplaces. machinery and equipment are sourced from reputed and globally benchmarked suppliers/vendors who are expected to follow internationally accepted norms and standards on human rights. 2. A substantial part of the supply chain is therefore internal through strategic backward linkages. Monitoring & Audit The assessment procedures for different constituents of this policy are defined against each specific polic y. Consideration of Human Rights Impacts Across the Supply Chain As a large and multi -product enterprise whose products are benchmarked nationally and internationally. it expects its business partners to establish a human rights compliant bu siness environment at the workplace. Policy to Ensure Respect for Human Rights Policy across the Supply Chain ITC provides products and services of superior quality and value by sourcing its technologies. equipment and inputs from reputed international and Indian manufacturers and suppliers.Policy ITC upholds international human rights standards. Common values. Implementation The Corporate Human Resources function of ITC is responsible for the Human Rights Policy design. Implementation The responsibility for implementation of this policy rests with the Divisional Chief Executive of the concerned business and the Unit Manager. Likewise. A very small proportion of ITC's business consists of supply chains comprising local vendors and suppliers. . does not condone human rights abuses. the agriculture sector is a major su pplier of inputs for its operations. ITC's major businesses are vertically integrated across several Divisions. and externally by the HR personnel of concerned units to vendors/suppliers. implementation and updation. 3.

Policy on Freedom of Association ITC's culture is characterized b y cooperative relationships and high employee involvement that relies on building partnerships and interdependence. ITC's complaints resolution procedure is premised on the freedom of employees to approach higher officials beyond his/her immediate superior. Monitoring & Audit Each ITC Unit has appropriate systems and checks to ensure compliance with the Policy and statutory provisions. colour. including means for filing of grievances. religion. termination or retirement based on caste. In keeping with the spirit of this Policy. marital status or affiliation with a political. The custodian of this policy is the HR head of each operational unit who reports directly to Unit Head on such issues. ancestry. pari passu. A discrimination-free workplace for employees provides the environment in which diverse talents can bloom and be nurtured. Adhering to these principles has helped build. policy manuals and intranet portals. religious. The Corporate Human Resources function conducts non-discrimination reviews annually on a sample basis with unit heads and through on-site assessments. compensation. The custodian of this policy is the head of each operational unit and Divisional Chief Executives of the respective business. employees are not discriminated against for exercising this right. . Monitoring & Auditing The accountability for the application of the non -discrimination employment policy rests with the Unit Head who reviews anti -discriminatory complaints annually or on a case-by-case basis. or union organization or minority group. sustain and strengthen harmonious employee relations in the organisation. Policy ITC's approach to its human resources is premised on the fundamental belief in fostering meritocracy in the organisation which. Policy ITC respects the employees' right to organize themselves into interest groups as initiatives of the workers. Implementation The policy is communicated to all employees through induction programmes. compliance of the policy is ensured through a robust grievance handling procedure and the presence of a union that brings violations to the notice of the unit HR head. This is achieved by ensuring that a non-discrimination policy and practice is embedded across the Company in line with corporate principles and benchmarked business practices.Policy to Prevent Discrimination at Workplace ITC acknowledges that every individual brings a different and unique set of perspectives and capabilities to the team. Compliance with the Policy is regularly monitored by Divisional and Corporate HR. independent from supervision by the management. access to training. ITC does not engage in or support direct or indirect discrimination in recruitment. gender. The actualisation of this policy is evident from the joint agreements and minutes that are signed between the union and the management. For the unionised employees. policy manuals and intranet portals. disability. collective bargaining agreements and minutes from worker meetings. Implementation The policy is comunicated to all employees through induction programmes. promotion. age. promotes diversity and offers equality of opportunity to all employees. race.

. Policy All major changes in operations involving work processes. and through the intranet portals. Implementation This policy is publicly available throughout the Company and clearly communicated to all employees in a manner in which it can be understood through induction programmes.Policy Prohibiting Child Labour and Preventing Forced Labour from Workplace The foundation of ITC's "No Child or Forced Labour policy" is based on the Company's commitment to find practical. ITC prohibits the use of forced or compulsory labour at all its units. are maintained at all units and are open to verification by any authorized personnel or relevant statutory body. Compliance with the policy is evident in the transparent system of recruitment and the policy of exit interviews which are undertaken by a manager not directly connected with the employee. Audit and assessment is undertaken annually by Corporate Internal Audit and the Environment. including age. It thus endorses the need for appropriate initiatives to progressively eliminate these abuses. compliance is also ensured through a robust grievance handling procedure and the presence of a union that brings violations to the notice of the unit HR head. Implementation Business plans are shared with employees at all units through a series of formal communication meetings. For the unionised employees. manning norms and other productivity linked issues are carried out after discussions with the employees and the recognized unions at each location. or subject to corporal punishment or coercion of any type related to work. Monitoring & Audit Sample checks of the records are undertaken annually by Corporate Human Resources function. Occupation Health and Safety function. Policy on Information and Consultation on Changes ITC's core values support an employee engagement process that aligns its employees with a shared vision and purpose of the Company in the belief that every individual brings a different perspective and capability to the team. ITC thus harnesses the creative potential of all its employees by promoting a culture of partnerships to unleash relevant synergies between different groups of employees. Policy ITC does not employ any person below the age of eighteen years in the workplace. policy manuals and intranet portals. The responsibility for the implementation of the policy rests with the Unit's HR Department in the case of unionized employees and with the concerned Divisional Management Committees for other employees. Unionised employees at the concerned units are informed of all major changes well in advance through their representatives. No employee is made to work aga inst his/her will or work as bonded/forced labour. meaningful and culturally appropriate responses to support the elimination of such labour practices. Employment contracts and other records documenting all relevant details of the employees. The responsibility for the implementation of the policy rests with the Units HR Department and the security staff who do not permit underage persons to enter the f actory as workers.

It is the Company's objective that employees will have access to health services to prevent and manage HIV/AIDS. Safe and Healthy Workplace The Company is committed to providing a safe and healthy workplace to all its employees. in particular. 4. Non-discrimination The Company will not discriminate against any employee infected by HIV/AIDS with regard to promotions. Prevention through Awareness The Company will provide to all its employees sensitive. or The employee is incapacitated to perform his/her duties and is declared medically unfit by a medical doctor. of the Company's commitment to specific programmes and actions in response to the HIV epidemic. The Company's position is based on scientific and epidemiological evidence that people with HIV/AIDS do not pose a risk of transmission of the virus to co -workers by casual. accurate and the latest information about risk reduction strategies in their personal lives. in which case the employee will be assisted to rehabilitate himself/herself outside the Company. Policy Guidelines 1. HIV/AIDS: Policy Guidelines Background ITC is committed to providing a safe and healthy work environment to all its employees. . with the management.The employees are given enough time to consider the implications of change and an opportunity to discuss their apprehensions. These policy guidelines on HIV/AIDS are an endorsement of this commitment and. 3. comply with all relevant Central and State legislation and the Company will implement all policies and directions of the Government regarding HIV/AIDS whenever issued. A HIV positive employee will be allowed to continue to work in his/her job unless Medical conditions interfere with the specific job being done. Compliance The Company's policies on HIV/AIDS with regard to its employees will. with the objectives of reducing the stigma of HIV/AIDS. The Policy is actualised through consultative meetings with representatives of employees. non-sexual contact in the normal work setting. training and other privileges and benefits as applicable to all employees. at a minimum. if any. culminating in joint minutes/agreements. 2. in which case reasona ble alternative working arrangements will be made. encouraging safe behaviour and improving understanding of treatment. 1. Monitoring & Auditing Compliance with the Policy is regularly monitored by the Unit Head.

The Company will not make pre-employment HIV/AIDS screening mandatory as part of its fitness to work assessment. through leadership in each business and the attainment of world -class competitive capabilities across the value chain. ITC¶s EHS philosophy cognises for the twin needs of conservation and creation of productive resources. ITC is. The trusteeship role relate d to social and environmental resources. Corporate Strategies are designed to create enduring value for the nation and the shareholder. implement best practices. Health and Safety philosophy. whether regulatory or otherwise. it is ITC¶s EHS policy y To contribute to sustainable development through the establishment and implementation of environment standards that are scientifically tested and meet the requirement of relevant laws. indirect methods (assessment of risk behaviour). HIV/AIDS test will not be part of the annual health check -ups unless specifically requested for by an employee. committed to conducting its operations with due regard for the environment. regulations and codes of practice. 3. therefore. To provide appropriate training and disseminate information to enable all employees to accept individual responsibility for Environment. . occupational health and safety in planning and decision-making. and work in pa rtnership to create a culture of continuous improvement. Such external recognition further reinforces the need to direct the collective endeavour of the Company¶s employees at all levels towards sustaining and continuously improving standards of Environment. In the multi -business context of ITC. Information on clinical diagnosis of an employees' status in terms of his/her HIV/AIDS status if advised to the Company. ITC seeks to fulfil a larger role by enlarging its contribution to the society of which it is a part. and questions about HIV tests already taken. y y To take account of environment. In particular. The objective of leadership extends to all facets o f business operations including Environment. is the cornerstone of ITC¶s Environment.2. aligned to t he pursuit of economic objectives. Health and Safety in a bid to attain and exceed benchmarked standards. As one of Ind ia¶s premier corporations employing a vast quantum of societal resources. 5. Various international and national awards and accreditations stand testimony to ITC¶s commitment to EHS. will be carried out by private or community health services and not at the workplace. Screening of this kind refers to direct methods (HIV testing). Confidentiality Voluntary testing for HIV/AIDS when requested for by the employee. TC's EHS Policy ITC¶s mission is to sustain and enhance the wealth -generating capacity of its portfolio of businesses in a progressively globalising environment. There will no obligation on the part of the employees to inform the Company about their clinical status in relation to HIV/AIDS. will be kept strictly confidential. and providing a safe and healthy workplace for each employee. Health and Safety. Health and Safety.

It needs to be firmly rooted and institutionalized in the culture and value system of the Company. y y To reduce waste. 5S. be it in products. equipment. KSS (Kaizen Suggestion Scheme). services. General Managers and Unit He ads. regulations and applicable codes of practice. as well as that of others who may be affected by the employee¶s actions. through the members of their Divisional Management Committees. This requires a clear focus on continuously striving to create a higher value to customers by achieving excellence in all Company's operations. operations and working conditions which are safe for employees. It will be the overall responsibility of the Divisional/SBU Chief Executives.y To instil a sense of duty in every employee towards personal safety. processes and an operating environment firmly anchored to an impregnable foundation of Quality. ITC's development of its Foods) foundation of implementing Integrated Quality Management System (IQMS) is based on its strong ISO 9001:2000. OHSAS 18001. and requirements of laws. TQM (Total Quality Management). To institute and implement a system of regular EHS audit in order to assure compliance with laid down policy. strategic initiatives for developing its peo ple have been based on participative management concepts like . products. Six Sigma. ITC firmly believes that quality is not a specifically assignable task. HACCP (for and IQRS (performance rating and benchmarking of the quality management system). benchmarked standards. ITC nurtures a culture of striving for continuous improvement in quality. services. y To proactively share information with business partners towards inculcating world -class EHS standards across the value chain of which ITC is a part. y To provide and maintain facilities. ITC¶s EHS Policy extends to all sites of the Company. visitors and contractors at the Company¶s premises. storage. conserve energy. use and disposal of all substances and materials that are classified as hazardous to health and environment. SA 8000. All employees of ITC are expected to adhere to and comply with the EHS Policy and Corporate Standards on EHS. The Company is committed to the establishment of systems and processes to promote organisational creativity and innovation. Research & Development ITC is committed to delivering world -class products and services. ITC's QC (Quality Control). ISO 14001. and for providing guidance and support to all concerned. Likewise. to ensure implementation of this Policy and Corporate Standards on EHS. y To ensure safe handling. systems or performance. The Corporate EHS Department is responsible for reviewing and updating Corporate Standards on EHS. including formation of various committees and designating individuals for specific responsibilities in respect of their Division/SBU. Business excellence calls for a passionate focus on technology. and promote recycling of materials wherever possible.

the Company has assembled a pool of world-class scientists focused on providing the requisite R&D support to its established and new businesses enabling the Company to consistently attain internationally benchmarked quality standards and constantly offer produ ct innovations. The labs and pilot plants have ultra modern. periodic audit of factory quality systems and Product Knowledge and Training Workshops. Cell Biology. Almost all contract manufacturing units in the Foods Business and all large hotels have food safety and quality systems certified by accredited 'third party' in accordance with 'Hazard Analysis Critical Control Points' (HACCP) standards. Proteomics. Advanced Research Initiatives and networking with national and international R&D centr es. flavour and fragrance development services. . Common Service Modules. The initial sets of core competency areas identified are: Plant Breeding and Genetics. Additionally. ITC R&D Centre at Product Technology Cells (PTCs) are product-specific. Prototyping services through advanced pilot plants. through Bengaluru provides systemized service to the entire range of ITC's businesses Product Technology Cells. ITC Corporate R&D located in Bengaluru undertakes research programs for multiple ITC busin esses built on a common set of core competencies. The laborato ry at Bengaluru has obtained accreditation from NABL (National Accreditation Board for Testing & Calibration of Laboratories) for ISO 17025 for key testing protocols. Silviculture. Molecular Biology. ITC R&D Centres are manned by highly qualified and trained scientists specialised in their fields. Biochemistry and Ingredient Sciences. The Leaf Tobacco and Printing & Packaging businesses have achieved world-class ratings in the 'International Quality Rating System' (IQRS) for business excellence in which key processes are rated against international benchmarks and certified by accredited 'third party' independent assurance providers. Microbiology. PTCs assist businesses through sensory evaluations by highly trained and specialised panelists. ITC's Research & Development Centres At ITC's Research & Development Centres at Bengaluru. Each PTC caters to the needs of the businesses through Market Intelligence.All ITC manufacturing units have ISO quality certification. Agronomy. Bhadrachalam and Rajahmundry . Common service modules like Packaging and Advanced Analytical labs offer their services across all businesses. Genomics. The facility aims to create 'Centres of Excellence' in these areas. the quality of all FMCG products of t he Company is regularly monitored through 'Product Quality Rating System' (PQRS). state -of-the-art testing and prototyping facilities. Product Testing & PQRS services.

Indian Institute of Science. A more broad-based entry has been made since June 2002 with brand launches in the Confectionery. ITC's continued focus on crop development has resulted in new varieties of seeds and hybrids in Andhra Pradesh and Karnataka. including 23 site specific clones adapted to problematic soils. Bengaluru. South Africa. The productivity of these saplings is 6 -9 times that of normal seedlings. The packaged foods business is an ideal avenue to leverage ITC's proven strengths in the areas of hospitality and branded cuisine. ITC has stood for quality products for over 100 years to the Indian consumer and several of its brands are today internationally benchmarked for quality. ITC pioneered FCV tobacco cultivation in India and introduced the Burley and HDBRG varieties. Staples and Snack Foods segments. contemporary packaging and sourcing of agricultural commodities. demonstrate that ITC has a deep understanding of the Indian palate and the expertise required to translate this knowledge into delightful dining experiences for the consumer. . in order to give attractive land -use alternatives to traditional farmers and wasteland owners. which have significantly improved farm yields and helped fulfill the demands of a dynamic global market. This state -of-the-art research centre is consistently striving to improve the productivity of several tree species. Catering to the need of ITC's Lifestyle Bus iness is a contemporary master Design Facility at Gurgaon. ITC's world famous restaurants like the Bukhara and the Dum Pukht. fast-growing and disease resistant 'Bhadrachalam' clones have been produced on a commercial scale. CSIOR. Australia and CSIR. It offers R&D facilities that have enabled the Company to offer internationally benchmarked fashion collection every season. In collaboration with the Central Tobacco Research Institute and the Tobacco Board. The Company's R&D team collaborates with other centres of excellence. nurtured by the Company's Hotels business. ITC made its entry into the branded & packaged Foods business in August 2001 with the launch of theKitchens of India brand. Bengaluru.ITC's R&D programme at Bhadrachalam is the core of the Company's fibre strategy for its Paperboards and Specialty Papers business. and leverages expertise from several leading institutes including the University of Agricultural Science. So far. more than 100 high-yielding. ITC's comprehensive R&D facilities at Rajahmundry in Andhra Pradesh cover all aspects of tobacco crop cultivation.

Leadership in the Foods business requires a keen understanding of the supply chain for agricultural produce. ITC has over the last 100 years established a very close business relati nship with the o farming community in India and is currently in the process of enhancing the Indian farmer's ability to link to global markets. ITC is engaged in assisting outsourced manufacturers in implementing world-class hygiene standards through HACCP certification. The Foods business is today represented in 4 categories in the market. The unwavering commitment to internationally benchmarked quality standards enabled ITC to rapidly gain market standing in all its 6 brands: Cigarettes ITC Launches Armenteros Handrolled Cigars ITC is the market leader in cigarettes in India. several new and innovative products are under development in ITC's stateof-the-art Product Development facility located at Bengaluru. All products of ITC's Foods business available in the market today have been crafted based on consumer insights developed through extensive market research. Apart from the current portfolio of products. and produce the quality demanded by its customers. it has a leadership position in every segment of the market. It's highly popular portfolio of brands . With its wide range of invaluable brands.The Foods business carries forward this proud tradition to deliver quality food products to the consumer. This long-standing relationship is being leveraged in sourcing best quality agricultural produce for ITC's Foods business. These are : Ready To Eat Foods Staples Confectionery Snack Foods y y y y In order to assure consumers of the highest standards of food safety and hygiene. through the e-Choupal initiative.

Awards ITC's Cigarettes business has been winning numerous awards for its quality. ITC's pursuit of international competitiveness is reflected in its initiatives in the overseas markets. Capstan. Navy Cut. In the extremely competitive US market. India Kings. This in turns aids in designing products which are contemporary and relevant to the changing attitudes and evolving socio economic profile of the country. All initiatives are therefore worked upon with the intent to fortify market standing in the long term. innovation. Saharanpur and Kolkata. y y Occupational Health and Safety Award 2007 for Excellence in Safety Management to the Bengaluru. Gold Flake. marketing and distribution. This strategic focus on the consumer has paid ITC handsome dividends. contemporary technology and work environment. Silk Cut. ITC has become a key player in the GCC markets through growing volumes of its brands. environmental management systems and product excellence: 'Best Manufacturer of Cigarettes' for the year 2008 & 2007 and Best Exporter of Cigarettes for 2008 by the Tobacco Board based on previous three years' performance. Munger. Berkeley. Kolkata and Saharanpur factories and the "Sword of Honour" for Bengaluru & Saharanpur factories in 2006. y 5 Star Health and Safety Rating in 2007 from the British Safety Council to the Bengaluru. value-priced cigarettes and Rollyour-own solutions.includes Insignia. quality. Saharanpur and Kolkata factories from the Royal Society for Prevention of Accidents (ROSPA). Bristol and Flake. Munger. . U. These factories are known for their high levels of quality.K. The Company has been able to build on its leadership position because of its single minded focus on value creation for the consumer through significant investments in product design. Scissors. Classic. ITC offers high-quality. manufacturing technology. ITC's cigarettes are produced in its state-of-the-art factories at Bengaluru. In West Asia.

Bengaluru has the distinction of being the first independent R&D centre in India to get ISO 9001 accreditation and certified with ISO 14001 for Environment Management Systems by DNV. ITC's R&D Centre at Peenya. the Winners Trophy . for their Environment Management Systems.y Greentech Gold Award for excellence in Safety Management for the year 2007 to the Bengaluru. The Kolkata factoryis the first cigarette factory in India to be awarded the SA 8000 Certificate for Social Accountability by Det Norske Veritas (DNV) in June 2004. Kolkata and Saharanpur cigarette factories for the high level of performance that the units have achieved in Environment Health and Safety (EHS). The R&D Centre is also certified for the standardISO/IEC17025:2005 . . y Golden Peacock Award for Occupational Health and Safet y from the Institute of Directors. y Occupational Health and Safety Gold Award from the ROSPA. ITC forayed into the Biscuits market with the Sunfeast range of Glucose. Saharanpur along with Kolkata and Munger factories were honoured with the Gold award and the Bengaluru Factory with the Platinum Award in 2006. Kolkata and Munger factories. y Safety Innovation Award for 2007 and 2006 for Innovative Safety Management System to the Bengaluru Factory from the Institution of Engineers and also the Unnatha Suraksha Puraskara Award 2006 from NSC Karnataka Chapter. Award for Outstanding Performance in Environment Health and Safety from the CII and the Suraksha Puraskar Award from the National Safety Council. by National Accreditation Board for Testing and Calibration Laboratories (NABL). "Spread the Smile" connotes happiness. Mumbai to the Kolkata factory in 2007 and the "1st National Security Today Award" in the category of Best Maintained Fire Safety System in 2005. This certification is awarded for "General requirement for the competence of Testing & Calibration Laboratories" Sunfeast :: Snack foods In July 2003. Sunfeast¶s brand essence. OHSAS 18001 for their Occupational Health and Safety Management Systems (OHSMS) and the ISO 9000-2000 for Quality Management Systems. Marie and Cream Biscuits. contentment. National Award for Excellence in Water Management and Innovative Project Award Initiatives for Energy Conservation from the CII to the Munger factory in 2007 and also the Excellence in Water Management Award fromCIIGBC for 2006.Safety Health and Environment Award from the CII Eastern region. y Greentech Gold Award for Excellence in Environment Management 2007 to the Bengaluru. UK. y All the four factories are certified by Det Norske Veritas (DNV) for ISO 14001. New Delhi.

satisfaction and pleasure. The mascot Sunny reinforces the emotional aspects of the brand. In a span of 6 years Sunfeast has launched many new varieties and has its presence in almost all types of biscuit categories.

Sunfeast Milky Magic

Packed with goodness of milk these deliciously nutritious crisp and crunchy biscuits are a favorite among mothers and kids.Milky Magic has the µMagic of 2¶ - A perfect balance of energy that aids physical strength and mental ability. These biscuits strike the right balance of milk and wheat which helps in an all round development and nurturing of the child.
Sunfeast Marie Light

Sunfeast Marie Light Original : This ideal teatime biscuit is made from the finest quality wheat high in fibre and keeps one light and healthy through the day . Sunfeast Marie Light Orange : It has the distinction of being one of the most successful innovative Marie biscuits and is liked by one and all.
Sunfeast Golden Bakery

is a premium cookie on an innovative and differentiated platform. Launched nationally in March 2008, these cookies are made from the recipes crafted by the master bakers of ITC Hotels and are slowly baked in the traditional way till they are golden brown and develop the crispy broken crust texture. The Sunfeast Golden Bakery cookies are available in three distinct flavours - Butter-Nut, Butterscotch and Choco-Nut cookies. These products are designed to give consumers a rich & truly indulgent experience.
Sunfeast Golden Bakery Sunfeast Dark Fantasy

Inspired by the Master Chefs of ITC hotels, it is the richest of chocolate vanilla biscuits. These biscuits are created using carefully chosen premium ingredients for a sensory experience unlike any other. Dark Fantasy is more than a biscuit, it¶s a luxurious mix of aromatic cocoa and vanilla.
Sunfeast Dark Fantasy Choco Fills

Sunfeast Dark Fantasy Choco Fills is the latest and the most premium offering from the portfolio of Sunfeast. An exquisite combination of luscious chocolate filling enrobed within a perfectly baked rich cookie outer. An offer that fully epitomizes the brand promise of "Pure Indulgence".
Sunfeast Glucose

For those light hunger pangs, a wholesome & nutritious choice as these golden brown biscuits are made from the best quality wheat. Sunfeast Glucose biscuits are ideal not just for kids but for adults too.
Sunfeast Dream Cream A truly scrumptious range of cream biscuits that have become an instant hit with children. ITC¶s chefs have put their legendary skills into these biscuits to deliver truly tasty cream biscuits. Special Flavor Crystals in the Strawberry variant keeps the creamy flavor linger on.

Strawberry Cream The first of its kind cream biscuit with special strawberry flavor crystals that will keep the creamy

Bourbon A special delight for all those chocolate lovers.

flavor linger on.

Orange Cream Experience a tangy twist in biscuits with every Orange cream.

Butterscotch Cream Another first, the taste of butterscotch ice-cream in cream biscuits.

Sunfeast Snacky

Bigger than most others in the salted biscuit category, Snacky is light and crispy like no other. From kids to adults, it¶s the quintessential µFamily Biscuit¶. Available in two variants, Classic salted and Chilli flakes - the very first of its kind in India.
Sunfeast sweet 'n salt

These thin and crisp biscuits come with a distinctive sundry taste, that of salt and sweetness. A bite into one of these one keeps wondering about its taste!
Sunfeast Nice

It is also rich in dietary fibre. The crisp sugary sweetness will just go on to make all those nice moments nicer. Chocolate & Elaichi variants. Sunfeast Special ITC Sunfeast presents a range of Special cookies and creams. Special Creams: Delicious value for money cream biscuits with a thick layer of cream sandwiched between two biscuits. Flaxseed is the richest plant source of these essential Omega-3 Fatty Acids. calcium and other minerals to maintain healthy heart and good gut health. The Flaxseed content in these protein and mineral enriched biscuits are rich source of Omega III acids that helps control cholesterol.These are crisp coconut biscuits showered with sugar crystals. proteins. Available in Cashew & Butter. Sunfeast Benne Vita Flaxseed Biscuits If Benne Vita in Italian stands for µGood Life¶. cashew and butter. Available in Orange. Special Cookies: Made with best quality wheat. then Benne Vita Flaxseed biscuits just make the good life better. Sunfeast Special cookies are baked with real butter and the finest ingredients to give a mouth-watering treat that makes every moment special. Sunfeast Pasta .

Wills Clublife evening wear. a whole wheat based instant pasta was introduced as a healthy snacking option for children and young adults.a range of premium shampoos and shower gels. Cheese and Sour Cream ). Wills Lifestyle has also introduced Wills Signature designer wear. Sunfeast Pasta Treat. Wills Sport relaxed wear. the instant Pasta range has been extended with three new exciting flavours .Pizza style. offers a tempting choice of Wills Classic work wear. designed by the leading designers of the country. . Sunfeast Yippee! Yippee! instant The portfolio has been further expanded with Sunfeast noodles. fashion accessories and Essenza Di Wills . Three years of exhaustive developmental work has gone into the creation of Sunfeast Yippee! The product has two intrinsic components . Sunfeast Yippee noodles do not lump even 30 minutes after cooking. After the tremendous success of the 4 initial flavours. Sunfeast Yippie is available in two lip smacking variants -Classic Masala and Magic Masala. Lifestyle Retailing ITC's Lifestyle Retailing Business Division has established a nationwide retailing presence through itsWills Lifestyle chain of exclusive specialty stores. The sourcing and blending expertise that has made Aashirvaad India's No 1 branded Atta has been leveraged to make a truly delightful noodle block. Wheat is a key ingredient of the noodle block.The Sunfeast product portfolio was expanded in early 2005 to include healthy snacking options as well. the fashion destination. Wills Lifestyle.the noodle block and the masala mix.an exclusive range of fine fragrances and bath & body care products and Fiama Di Wills . Tomato Cheese. At present. (Masala. Chicken and Tangy Tomato.

2011 . ITC has also establ shed John i Playersas a brand that offers a complete fashion wardrobe to the male youth of today. With its brands.With a distinctive presence across segments at the premium end.John Players 2003: Most Admired Exclusive Brand Retail Chain of the Year .John Players 2005: Most Admired Shirt Brand of the Year .Wills Lifestyle 2002: Most Admired Women's Wear Brand of the Year .Wills Lifestyle. ITC is committed to build a dominant presence in the apparel market through a robust portfolio of offerings.Wills Sport The Most Admired Exclusive Brand Retail Chain of the Year .Wills Sport 2001: The Most Admired Brand Launch of the Year .Wills Lifestyle 2007: Most Admired Fashion Campaign . marketing and product excellence: LRBD has won several Images Fashion Awards over the years: 2009: Most admired Fashion Brand of the year .John Players 2004: Rising Star Brand of the Year . "Retailer of the Year (Fashion and Lifestyle) " Award at Reid & Taylor Awards for Retail Excellence in 2011 y y y "Best Retail Marketing Campaign of the Year" Award at Reid & Taylor Awards for Retail Excellence in 2011 y Award for Customer and Brand Loyalty in Retail Sector category at the 4th Loyalty Summit. Awards ITC's Lifestyle Retailing Business has won numerous awards for its quality.Fashion Forward .

'Fiama Di Wills'. In the short period since its entry.the International leaders in packaging solutions.y Retailer of the Year Award to Wills Lifestyle in Fashion & Lifestyle category at Asia Retail Congress 2008. This accreditation is awarded after rigorous procedures confirmed that LRBD's Testing facilities truly conform to international standards in terms of quality and technical competence. y Award for Customer and Brand Loyalty in Retail Sector category at the 2nd Loyalty Summit. y y Superbrand 2006 awarded to Wills Lifestyle by the Superbrands Council of India. 'Vivel Di Wills' 'Vivel UltraPro'. Anchored on extensive consumer research and product development. The Division also obtained ISO 9001:2000 certification in the area of Receipt. ITC's personal care portfolio brings world-class products with clearly differentiated benefits to quality-seeking consumers. The "Best Supply Chain Practices Award 2006" for time-effective and costefficient Logistics management in Organized Retail. GOI (affiliated to the International Laboratories Accreditation Cooperation . y Wills Lifestyle rated amongst the top 5 Luxury brands in the country in a Global Luxury Surveyconducted by TIME Magazine. ITC forayed into the Personal Care business in July 2005. ITC's state-of-the-art manufacturing facility meets stringent requirements of hygiene and benchmarked manufacturing practices. y Front runner Award . 'Vivel' and 'Superia' brands has received encouraging consumer response and is being progressively extended nationally. y NID Awards for Design Excellence for Best Packaging Design In The FMCG Category for John Players. recognised for its worldclass quality and enduring consumer trust. ITC has already launched an array of brands. Contemporary technology and the latest manufacturing processes have combined to produce distinc superior products which rank tly high on quality and consumer appeal. ITC's Personal Care portfolio under the 'Essenza Di Wills'. each of which offers a unique and superior value proposition to discerning consumers.2007 to Wills Lifestyle in the Retail category by Real Estate Observer & Trammel Crow Meghraj. Storage & Distribution of Merchandise / Finished Goods by Det Norske Veritas. Personal Care y In line with ITC's aspiration to be India's premier FMCG company. Netherlands.Geneva) in 2006. y y . y The Division's Product & Quality Testing facilities were awarded the prestigious accreditation by the National Accreditation Board of Laboratories of the Department of Science and Technology. The awards were organized by Retailers Association of India (RAI) in association with ITW Signode .

2008 Feb 14. subjected to the highest standards of safety and performance. y y Links to Press Releases :ITC's Fiama Di Wills unveils the new Anti Hair Fall Shampoo ITC Forays into the Fairness Creams Segment Vivel Launches Deo Spirit to turn the heat on! Fiama Di Wills is Associate Sponsor of the Wills Lifestyle India Fashion Week Fiama Di Wills expands Range with Transparent Gel Bathing Bars Fiama Di Wills is Associate Sponsor of the Wills Lifestyle India Fashion Week ITC launches Vivel Ultra Pro anti-dandruff shampoo in Kolkata Fiama Di Wills is Associate Sponsor of the Wills Lifestyle India Fashion Week ITC Personal Care launches the Di Wills Series Book. 2007 Sep 15. 2008 Mar 03. 2010 Oct 09.Essenza Di Wills launches Mikkel . The product formulations use internationally recognised safe ingredients. 2009 Mar 21. 2009 Mar 21. 2005 y .Essence of Hair ITC . 2007 Oct 15. 2008 Jun 25. 2007 Oct 22.y Extensive insights gained by ITC through its numerous consumer engagements have provided the platform for its R&D and Product Development teams to develop superior.A Men's Prestige Fragrance Fiama Di Wills announces winner of the Fiama Di Wills Beautiful Face 2008 Hunt Fiama Di Wills launches the Fiama Di Wills Beautiful Face Hunt '08 ITC expands Personal Care portfolio with Vivel shampoos Fiama Di Wills is the associate sponsor of the WLIFW ITC expands Personal Care product range ITC launches Fiama Di Wills Soaps ITC launches new range of Personal Care products ITC launches Fiama Di Wills range of shampoos ITC launches Essenza Di Wills line of prestige fragrances and personal care products Sep 29. 2009 Mar 19. 2009 Oct 09. 2008 Sep 12. 2010 Jun 11. 2009 Apr 15. 2010 May 10. 2009 Oct 16. differentiated products that meet the consumer's stated and innate needs. 2010 Mar 17. 2008 Dec 20.

Aim. Paperkraft Business paper and the papers used in Classmate and Paperkraft notebooks are superior in quality and environment-friendly. these brands effectively address the needs of different consumer segments. providing unrivalled value in terms of product & price. The Matches business leverages the core strengths of ITC in marketing and distribution. Classmate became the largest Notebook brand in the country. by Russell Credit Ltd. Together. The Aim brand is the largest selling brand of Safety Matches in India. ITC also exports regular and premium safety matches brands to markets such as Middle East. Africa and the USA. Meticulous understanding of consumer needs helped creating a relevant a comprehensive portfolio nd satisfying the needs of different sets of consumers. Through its participation. and later expanded into the popular segment with its Classmate brand in 2003. ITC¶s range of Safety matches include popular brands like i Kno. ITC commenced marketing safety matches sourced from the small scale sector. Aim Mega and Aim Metro. supply chain l management and paperboard & packaging to offer Indian consumers high quality safety matches.Education and Stationery ITC made its entry to the education and stationery business with its Paperkraft brand in the premium segment in 2002. ITC aims to enhance the competitiveness of the small and medium scale sectors . and conversion garnered from Packaging & Printing Business with its brand building and trade marketing & distribution strengths resident in its FMCG business to offer superior value products to consumers. Classmate and Paperkraft have become a natural extension of the consumer. ITC is the manufacturer of India's first Ozone treated environment friendly Elemental Chlorine Free (ECF) pulp. Other offerings available in education and Stationery range are safe and certified non-toxic. Safety Matches As part of its strategic initiative to create multiple drivers of growth in the FMCG sector. By 2007. paper and paperboard. With differentiated product features and innovative value additions. a wholly owned subsidiary of ITC has consolidated the market standing of the Company's Matches business through synergy benefits derived through combined portfolio of offerings. improved servicing of proximal markets and freight optimization.. It blends its knowledge of image processin printing g. Mangaldeep. The successful acquisition of Wimco Ltd. brand bui ding. Classmate and Paperkraft offer a range of products in the Ed ucation & Stationery space to the discerning consumer.

Cottage Industries. Bouquet. Durbar Gold is a new offering from Mangaldeep launched in Andhra Pradesh and has received wide consumer eacceptance. ITC aims to enhance the competitiveness of the small and medium scale sectors through its complementary R&D based product development and strengths in trade marketing and distribution. This Business leverages the core strengths of ITC in nation-wide distribution and marketing. Puducherry. which is an internationally recognized benchmark for fair trade practices. Tarangini. Jasmine. supply chain management. Mangaldeep is also available in 3-in-1 and 5-in-1 packs giving the consumer a choice of multiple fragrances in a single pack. Sandalwood. manufacture of high quality paperboards and the creation of innovative packaging solutions to offer Indian consumers high quality Agarbattis. . brand building. Sri Aurobindo Ashram. 'Fragrance locking' is a unique concept of packaging which retains the fragrance for a longer period and helps in "Completing the Purity of Prayer". Madhur. especially the breadth and depth of the Company's trade marketing and distribution. Ananth and Mogra. Agarbattis As part of ITC's business strategy of creating multiple drivers of growth in the FMCG sector. The premium range from ITC. Puducherry. With its participation in the business. Anushri.Pratiti and Sarvatra and are specially hand rolled by Cottage Industries.through its complementary R&D based product development and marketing strengths. Mangaldeep is fast emerging as the only national brand in an industry dominated by multiple local brands. Mangaldeep Agarbattis are available in a wide range of fragrances like Rose. Mangaldeep appeals to a cross-section of consumers with offerings at various price points. These agarbattis are available in innovative 'Fragrance-Locked' packaging. Durbar. Mangaldeep Spriha has two offerings. has been accredited with IFAT certification. the Company commenced marketing Agarbattis (Incense Sticks) sourced from small scale and cottage units in 2003.

These agarbattis have a natural base. ITC has extended support to NGOs in states and like Bihar. Since then the ITC-Welcomgroupbrand has become synonymous with Indian hospitality. training village women in rolling agarbattis and employing them in these units. The Business is currently working on various exciting new offerings to the consumers and is planning to launch them in the near future. with the opening of its first hotel . Mangaldeep launched the Premium range of Sarvatra Flora agarbattis. are brownish in colour and offer a wholesome and differentiated fragrance experience to the consumer.Chola Sheraton in Chennai. Hotels ITC Welcomgroup. With over 100 hotels in more than 80 destinations. In the latest initiative. Cuisine. Recently.Mangaldeep Dhoop. made with Natural Ingredients.a move that is expected to provide employment opportunities to over 3000 rural women . ITC-Welcomgroup Hotels have had the privilege of hosting world leaders. different from the normal agarbattis. Six out of 11 Mangaldeep Agarbatti manufacturing units are ISO 9000 certified. In line with ITC's Triple Bottom Line philosophy of every business contributing to the nation's economic. Tamil Nadu. 1975. is available in specific markets and is fast emerging as a key player in North India. who are setting up agarbatti units. A leader in the premium hospitality segment. Sarvatra Flora Agarbattis are now available in select markets. Sarvatra flora agarbattis are a wet type of agarbattis. Mangaldeep agarbattis are manufactured by small scale and cottage units. . environmental and social capital. Heads of State and discerning guests from across the world and within. Environment and Guest Safety. Tripura. ITC signed a MoU with Orissa Government run Orissa Rural Development and Marketing Society (ORMAS) for marketing raw incense sticks in the state. ITC-Welcomgroup has set new standards of excellence in the hotel industry in Accommodation. providing livelihood opportunities for more than 8500 people. Under the project. Mangaldeep ASHA (Assistance in Social Habilitation through Agarbattis) is an ITC initiative to improve the quality of raw agarbatti production and provide better value realization for women rollers. India's premier chain of luxury hotels was launched on October 18.

ITC Grand Central in Mumbai. With its exclusive strategic tie up with Starwood for its top of the line premium brand the 'Luxury Collection'. The chain has developed three brands of accommodation ITC One' . Dakshin ITC-Welcomgroup's properties are classified under four distinct brands: ITC Hotels . ITC Sonar in Kolkata. First to introduce branded cuisine. andDumPukht are renowned for their delicious and authentic Indian cuisines from the different regions of India. ITC-Welcomgroup entered a new phase in its collaboration with Starwood Hotels & Resorts. ITC-Welcomgroup has strategically customized its hotels and appropriately categorized them to fulfill the service and budgetary needs of travellers.As one of India's most dynamic hospitality chains. ITC-Welcomgroup also showcases international cuisine in its specialty restaurants West View and Pan Asian. ITC-Welcomgroup was also instrumental in bringing the 'Sheraton' brand to India. the 'Luxury Collection'. . ITC Maratha in Mumbai. ITC-Welcomgroup now has an exclusive tieup with Starwood in bringing its premium brand. ITC Kakatiya in Hyderabad and ITC Mughal in Agra. 'Towers' and the 'Executive Club' to differentiate between the needs of various travelers and provide high levels of service. to India.Luxury Collection In 2007. The seven hotels which are part of this collection are: ITC Maurya in Delhi. ITC-Welcomgroup has set standards for excellence in the hotel industry by pioneering the concept of branded accommodation. These are super deluxe and premium hotels located at strategic business and leisure locations. the group is strengthening its international marketing stance. its restaurants Bukhara. ITC Windsor &ITC Royal Gardenia in Bengaluru. with which it enjoyed a three-decade exclusive partnership.

Mussoorie. Assam. Sikkim. Uttar Pradesh. Kolkata. Vishakhapatnam. Fortune Hotels currently has hotels operating in Ahmedabad. WelcomHotel Rama International Aurangabad. Jammu & Kashmir. Chennai. Bengaluru. Meghalaya. Pune. Punjab. Port Blair. Jaipur. Andhra Pradesh and Puducherry. Darjeeling. WelcomHeritage brings together a chain of palaces. full-service business hotel segment all over India. promising business and leisure travelers a wide choice of destinations and accommodation.WelcomHotels offer five-star hospitality for the discerning business and leisure traveller. Uttarakhand. Vapi. Manipal.WelcomHotel Vadodara and WelcomHotel Grand Bay Vishakhapatnam. Jammu. Navi Mumbai. Haryana. Jamshedpur. Ludhiana. Indore. Fortune Hotels operates mid-market to upscale properties in the first-class. Four other ITC-Welcomgroup Sheraton Hotels ± Sheraton Rajputana Hotel Jaipur. Trivandrum. WelcomHeritage provides a fine range of hotel services inside these architectural legacies present in Rajasthan. while several more hotels are expected to be commissioned soon in other key locations in India. Lavasa. Currently there are three hotels under this brand namely. in major metros. Hyderabad. Sheraton Chola Hotel Chennai. mini metros. West Bengal. Goa. Gurgaon. state capitals and business towns. Maharastra. havelis and resorts that offer a unique experience. forts. Arunachal Pradesh. Chennai and Sheraton New Delhi offer warm. WelcomHeritage endeavours to preserve ancient royal homes and the historical Indian grandeur and opulence for the future Indian generations. Himachal Pradesh. Ooty. Madurai. Vijayawada. comforting services to the global traveller and a chance to connect. Kerala. . Madhya Pradesh. Tamil Nadu. Noida. Thane & Gandhinagar. Tirupati. Karnataka. Sheraton Park Hotel and Towers.

Hillary Clinton's visit to ITC Green Centre ITC Welcomgroup . energy consumption has been reduced significantly through design integration. the building is now a zero water discharge building. largely eliminating the need for artificial ones. This building is one of the world's largest green buildings with space of over 170.000 square feet and the first non-commercial complex in the country to be awarded the United States Green Building Council-Leadership in Energy and Environmental Design's (USGBC-LEED) platinum rating . At ITC Green Centre.Empowering Differently-abled people . while allowing light inside. Reuse and Recycle'. At the same time. The building has been designed to maximize the effect of natural light during daytime. each hotel has its own programme. Again. With the guiding principle of 'Reduce.the highest in the order. Social and Economic . the headquarters of ITC's Hotels Business is the physical expression of this commitment to sustainability Ecological. there is minimum exterior lighting to limit night sky pollution. encompassing local participation. For more Click Here » ITC Green Centre The ITC Green Centre in Gurgaon. the window glass. with a water re-cycling plant. creating awareness among employees and internal conservation. The water consumption has dropped by 40 per cent and. This not only keeps the office cool from inside during the day. does not allow heat.WelcomEnviron is ITC-Welcomgroup's vision for a green world. but also decreases the load on air-conditioners. It's a multi-faceted programme started in order to propagate environmental causes in the cities where ITC-Welcomgroup's hotels are located.

It was also conferred the '6th Annual Greentech Safety Award' in the Service Sector for the year 2006. y y y y y . Sheraton. The NCPEDP-Shell Helen Keller Award 2008. bakery and as musicians. whistles for hearing impaired employees to use in an emergency and sign language classes for the staff to communicate with them are just a few examples of how ITC-Welcomgroup has created an atmosphere of sensitivity and caring. New Delhi won the Golden peacock Award 2008 for Environment Management.ITC-Welcomgroup has established that if provided with an opportunity to work and become self-sufficient. 2007 and 2006 to ITCWelcomgroup for the vision. Please click on the following link to download the booklet: ITC Welcomgroup Disability Handbook for Industry Awards ITC-Welcomgroup's strategy of benchmarking against international standards has won its hotels many laurels. Bengaluru is the first Indian Hotel and world's largest. The models it has created have been effective and have succeeded in sensitising other employees to the needs of those differently-abled. Special badges for the visually impaired. teleworking. ITC WelcomHeritage won the Best Heritage Hotel Brandaward in 2006. Keeping in mind their specific skills.the highest green building certification globally. to get the LEED Platinum rating . ITC-Welcomgroup believes that everyone should be treated with sensitivity and empathy. people who are differently abled can significantly contribute to the workplace. ITC Welcomgroup was named the Best Premier Hotel Brand at the Galileo-Express TravelWorld Awards 2008 & 2006. ITC Hotel Royal Gardenia. ITC Hotel The Maurya received the award for 'Best Luxury Hotel' at the Star Hospitality Awards 2007-08 and the NATIONAL TOURISM AWARD 2007 for 'Best Eco Friendly Hotel' from Ministry of Tourism. over 100 differently abled have been employed in diverse functions like housekeeping. ITC-Welcomgroup has taken a positive step in this direction by employing people who are differently abled across its hotels. policies and practices demonstrating the belief in equal rights and gainful employment for persons with disabilities. families and the community. ITC-Welcomgroup has also published a booklet aimed at sharing experiences with the rest of the corporate world and laying down a step-by-step guide to demystify the perceived complexities around employing persons with disabilities.

UK. Bukhara at ITC Maurya in New Delhi has been declared the Best Indian Restaurant in the worldby 'The Restaurant Magazine'. ITC Kakatiya. Hyderabad. New Delhi is also India's first hotel to be accorded the ISO 14001 certification for its Environment Management Systems. It has also been voted the Best . y y ITC Sonar. Jaipur. by the International Food and Wine Writers Guild. ITC Maratha. Chennai. ITC Maurya is the only hotel in India. ITC Hotel Park Sheraton & Towers. Agra. y y y y y y y y y ITC Maratha at Mumbai was declared to be the Best Luxury Hotel of the Year 2002 .Best Eco-Friendly Hotel in 2004-05. Kolkata has been declared as one of the best hotels in the worldby the Association of British Travel Agents (ABTA) in the April 2004 issue of its magazine 'Business & Travel'. was also bestowed. ITC Maurya. Mumbai and ITC Sonar. Bengaluru. ITC Mughal at Agra was Asia's first winner of the Aga Khan Award for Architecture. to Bukhara and Dum Pukht restaurants at ITC Maurya. Chennai. Delhi won the same under the category . Kolkata. It is the first hotel in India to be awarded the Golden Peacock Environment Management Award for 2001 by the World Environment Foundation. to have won the British Safety Council's 'Sword of Honour' thrice. WelcomHotel.y The National Tourism Award 2007-08 to ITC Grand Central for the best private public enterprise providing facilities for physically challenged guests at the hotel. The prestigious 'Golden Fork Award'. ITC Maurya has been awarded certificate for Excellence in Food Safety Standard from Starwood Asia Pacific Hotels & Resorts in 2008. by the Federation of Hotel and Restaurant Associations of India. The PATA Gold Award 2005 in the Corporate Environmental category for the WelcomEnvironinitiatives of ITC-Welcomgroup. Sheraton Rajputana. ITC Mughal. ITC Mughal was conferred the Greentech Silver Award for safety and Environment in 2008. ITC Maurya won the Golden Peacock Innovation Management Award in 2008. It won this award again in 2004. Eight more ITCWelcomgroup Hotels followed in quick succession: ITC Windsor. ABTA also rated Dublin amongst the top 20 bars and Bukhara the best restaurant in Asia and the finest Indian restaurant in the world. Sheraton Chola.

The Royal Spa at ITC Mughal Agra. y y y y y y y Paperboards and Specialty Papers ITC's Paperboards and Specialty Papers Division is India's largest. ITC Maurya has also won the International Hotels & Restaurants Association (IH & RA) environmental award twice. Bay Island at Port Blair. in the prestigious Tatler Spa Guide for 2008 . was presented 'The Tourism For Tomorrow' award by British Airways in 1993. writing. opaque papers. Andaman. ITC Maurya and ITC Mughal have both won the 'Green Hotelier Awards' . paper and paperboards business. by Tatler.featuring 101 of the best spas of the world. Fortune Hotels won the Hospitality India Award for the year 2008 in the category of the Best First Class Hotel Chain for the second time since 2006. It is the only winner from India in 2008 and finds a place. The product range includes: . has been rated the'World's Best City Spa'. It is the largest exporter of coated boards from India. The business caters to a wide spectrum of packaging. graphic. Kaya Kalp . in 2003. the most prestigious Whisky Awards in the World was launched in India for the first time at ITC Maurya in the year 2008. technologically advanced and most eco-friendly. launched in May 2008.Restaurant in Asia and is the only Indian restaurant to feature in the list of 50 Best Restaurants in the World for five years since 2002. Agra. ITC's Paperboards and Specialty Papers business enjoys market leadership in the value-added paperboards segment. 6 sales offices and a network of more than 50 dealers in India. communication. ITC Grand central received the Federation of Hotel & Restaurant Association of India 'Environment Champion Hotel of the Year' in 2008. printing and specialty paper requirements through its four world-class manufacturing units. ITC Maurya won this award in 2002 and 1997 and ITC Mughal. Having pioneered many specialty applications like cigarette tissues. ITC Maurya has won Awards for the Best Whisky Restaurant (DumPukht) and the Best Whisky Bar (Golf Bar) in India. food grade packaging boards and tele-card boards. Icons of Whisky. and also has a significant share of the Indian fine papers market. along with an international trade network of 15 distributors / agents.

from decorative laminate base to writing and printing papers and much more. Printing & barrier papers Unbleached Kraft base Cigarette Tissues Electrical insulation papers Niche papers Superfine Printing ITC takes great pride in servicing a large cross-section of industry requirements . Cyber Propac. Cyber XL Premium. Some of ITC's prominent paperboard brands are: Folding Box Boards: Cyber XLPac. Pearl XL Pac . Cyber Cypak. food-grade boards to 100 % recycled boards.Virgin Folding Box Boards Solid Bleached Boards Recycled Coated Duplex Whiteback Coated Duplex Greyback White Liner Liquid packaging Barrier coated cartonboards Cupstock Cast coated boards Gypsum Liners Woodfree fine papers MG Kraft papers Opaque papers Coated Cards Ivory Cards Playing card boards Decor Surface.from cigarette tissues to FMCG cartons. ITC straddles the entire spectrum of paperboards .from 100% virgin. from electrical insulation papers to gypsum board liners.

The Kovai unit currently focuses entirely on recycled boards. The Bhadrachalam unit manufactures and uses pulp made from light ECF technology using Ozone. ITC has made its entry into the writing. It boasts of equipment supplied by internationally renowned suppliers for pulping processes. The production lines for cigarette component papers and communication papers have been upgraded in 2008 to ensure that all products continue to meet exacting international benchmarks. as well as fine printing papers With the commissioning of a new wood free paper machine in May 2008. The use of ECF technology significantly reduces the load of toxins in the effluent discharged. Fusion Fine Papers: ECF AlfaZap. Hi Brite. This is done by collecting waste from households and institutions and recycling it at this facility. electrical insulation papers. and finishing & packing lines. printing and copier papers segment. This unit is BRC certified for food grade boards. Health and Safety norms. servicing requirements for both greyback and whiteback recycled boards. ITC has also commissioned a second poly -extrusion in February 2008 to meet the growing requirements of barrier boards. decor surface. ISO 14001 and OHSAS 18001 certified and meet strict Environment. Alfa Plus.Solid Bleached Sulphate Boards: Safire Graphik. Together. There is a strong focus on partnering customers to co -create and deliver superior solutions.helping ITC turn solid waste recycling positive by consuming more paper waste generated than is generated internally. . The Bollaram unit manufactures specialty boards such as cast coated papers and boards. grades and value added services. All four manufacturing units are ISO 9001. This is reflected in the diverse range of products. printing and barrier papers. stronger product that is also environmentally responsible. enhancing their competitive advantage. The Kovai unit is a benchmark in e nvironmental performance . The unit in Bhadrachalam is India's largest integrated pulping and paperboard manufacturing unit. Art Maestro. Customers are at the core of the business. web detection & inspection systems. Paperkraft Each of the units specialises in a range of products. these units produce more than 500000 TPA of paper and paperboards that meet stringent quality requirements across the world. paper machines. Safire XL Pac Poly coated boards: Indobev. Indobarr Recycled boards: Ecoviron. anti-rust papers. Carte Persona Modified Solid Bleached Sulphate Boards: Carte Lumina. and hel s customers p get a brighter. dictionaries. medical grade papers. Currently the unit produces high-end virgin and recycled boards for packaging and graphic applications. cigarette tissues. poly extrusion coated barrier boards and C2S art boards and brief cards. The Tribeni unit specializes in fine papers and tissues and the product range from this unit comprises opaque papers for fine printing like the Bible.

corporate and educational institutes. ITC has become the first Indian company to become a member of the WWF GFTN programme. and will soon be reaching other locations across the country. ITC has committed to bring larger volumes of its products and more of its operations under credibly certified schemes like FSC.000 hectares of planted area stands testimony to ITC's commitment to sustainable forestry.00. ITC's focus on being a carbon-positive. reusing and recycling. These programmes help create unitions of man hours of employment for the rural poor. that has been successfully implemented in select locations across central and southern India.from land that may be otherwise unproductive. the business will also offer customers an enriched experience through enhanced connectivity and web -access to many of the services that are currently handled offline. . besides being a sustainable source of high-quality raw material for the business. Supporting the cause of clean technology. More than 1.from the selection of clones used for growing pulpwood to world-class manufacturing facilities to the finishing and packing lines. Working towards credible certification of its environmentally responsible processes and products. Awards ITC's Paperboards & Specialty Papers business has won numerous awards for quality. ITC reaches out directly to consumers with its Wealth Out of Waste (WOW) campaign. With the division-wide implementation of Enterprise Resource Planning (ERP) in 2009. ITC's Research and Development efforts in creating disease resistant. zero-solid waste disposal organization leads it to constantly develop ways of reducing. managers and specialists as well. Ozone bleaching in India. and more recently.The Business' quality philosophy is reflected at every stage . ITC's Paperboards and Specialty Papers business has also been a first -mover in the field of collecting and recycling post-consumer waste from residential localities. an extensive dealer and agent network in India and across the globe enables ITC's Paperboards and Specialty Papers business to reach out to customers in more than a 100 different locations. water-positive. With this membership. ITC is a front-runner in introducing environment-friendly Elemental Chlorine Free (ECF) technology. It embraces the relevant skills and competencies of employees. A dedicated network of regional sales offices. high yielding clones help farmers realize greater yields in a shorter time . environmental management systems and product excellence: Operations & Energy Indian Manufacturing Excellence Gold Award 2007 and 2006 to Unit Bollaram by Frost & Sullivan in acknowledgement of the achievement in sustaining and maintaining manufacturing excellence. ITC's commitment beyond the market finds a strong expression in the Social and Farm forestry programmes spearheaded by the business.

These awards are given for excellence in Health & Safety management. Bollaram in 2007. National Award for Energy Conservation 2008 to Unit Tribeni from the Ministry of Power & Non-conventional energy sources. Environment The BIR (Bureau of International Recycling) Paper Division. 2004-05 and 2003-04 for the 5th consecutive year in recognition of highest exports in value terms.The World environmental foundation presents this award for the highest achievement in environmental management. Golden Peacock Award . Tribeni also received the Innovative Case study award. Through these awards the Greentech Foundation recognizes industrial and service sector organizations for their outstanding achievements in environment protection. has conferred upon ITC Paperboards and Specialty Papers Business 'The Papyrus Award' 2009. The prestigious Indira Priyadarshini Vrikshamitra Award for outstanding contribution to the cause of afforestation and the development of wastelands. Five Star rating from the British Safety Council to Kovai Unit in 2008 and 2007.2003 . The Greentech Environment Excellence Gold Award 2008. Tribeni Unit was also awarded theSword of Honour . This is the third year in succession that Tribeni Unit has received this recognition. in 2009. The British Safety Council's Five Star Health and Safety Award 2008 to the Bhadrachalam Unit. . Munger Unit received the CII-GBC National Award for Excellence in Water Management 2008 for the third time . 2006 and 2004 in the manufacturing sector. in the Paper and Paperboard ca tegory.Paper Mill of the Year 2005 -06 Award to the Bhadrachalam paperboards mill by the Indian Paper Manufacturers Association (IPMA). for the Bhadrachalam factory. The Bhadrachalam Unit was adjudged as India's most environment-friendly paper mill. The awards were given for successful implementation of energy saving projects and for significant reduction in specific energy and water consumption. Unit Bhadrachalam won the same award in 2005. Others Capexil's Top Export Award 2005-06. 'Top Green Rating' in 2004 by the Centre for Science & Environment (CSE). In 2007. The same were also awarded to the Tribeni factory in 2008. and Tribeni Unit in 2006. Unit Kovai has also been declared as theExcellent Water Efficient Unit under National Award for Excellence in Water Management 2007. The CII conferred the National Award for Excellence in Energy Management for the ninth time in succession and the National Award for Excellence in Water Management for the fourth year in succession in 2008 and also the Best Innovative Project Award in 2006 to the Bhadrachalam Unit. in recognition of services and contribution to the recycling industry.

UB Group. Diageo. The Division supplies value-added packaging to ITC's various FMCG businesses. It converts over 70. With three packaging factories at Tiruvottiyur near Chennai (in the South). Akbar Brothers.000 tonnes of paper. liquor and consumer goods industries. . etc. Pernod Ricard. the Company offers a comprehensive product range in packaging backed by its packaging expertise over the decades and cutting edge technology making it truly a "One stop shop for Packaging". Its client list includes several well-known national and international companies like Nokia. The Division. ITC offers a range of value additions for carton board packaging such as UV offset printing. personal products. Embossing. Reckitt Benckiser. paperboard and laminates per annum into a variety of value-added packaging solutions for the food & beverage. State-of-the-art technology. is today India's most sophisticated packaging house. etc. and Haridwar (in the North of India). Radico Khaitan. cigarette. Surya Nepal. Foil Stamping. Philip Morris International.Packaging ITC's Packaging & Printing Business is the largest value added converter of paperboard packaging in South Asia. Tata Tetley. which was set up in 1925 as a strategic backward integration for ITC's Cigarettes business. world-class quality and a highly skilled and dedicated team have combined to position ITC as the first-choice supplier of high value added packaging. Window patching & lined cartons. British American Tobacco. Agio Cigars. Munger in Bihar (in the East). Colgate Palmolive. Product Lines ITC's Packaging Business has 3 major product lines y Carton Board Packaging y y y y Printed Cartons Fluted cartons Flexible Packaging Tobacco Packaging Carton Board Packaging : ITC occupies a leadership position in catering to the needs of the liquor. VST Industries. mobile phones & food. Tata Tea.

In-house Blown Film. Outers. The efficacy of the packaging is tested simulating the client's factory conditions. ITC has contemporary laboratories for its 3 product lines for testing packaging requirements. ITC offers a completely integrated solution for laminates from Pre-press. Green Packaging ITC Packaging has pioneered offering of Green Packaging which includes usage of raw material from sustainable sources and conversion of the same in a facility which is 100% powered by renewable energy (Wind Energy). This clean energy initiative along with the . using the best raw materials and process combinations. ITC Tobacco packaging makes value added shoulder boxes for cigars and cigarettes. Beveled and Pillow Pack Hinge lids etc). Round. The team uses a unique process to pilot the client's packaging through its manufacturing system. Flexible Packaging : ITC offers a range of products line including flip top boxes (Square. Specifications are evolved based on clients' needs based on which a variety of packaging solutions is generated.: is an area of high growth. specialty pouching and bag making. This is backed by in house cylinder making and pre press support. A Product Introduction Process team pioneers packaging innovations. Hot Melt Coating. and supplies packaging for 15 a year for the export market to leading tobacco majors. Cast film. and an in-house pre-press Design Centre. Pack inserts. inner frames. ITC supplies packaging for over 80 billion billion cigarette sticks a year domestically. printed overwraps. cigarettes Innovation & New Product Development ITC has enhanced the value of some of the most favoured brands with superior look-and-feel packaging. Soft Cup labels. supported with investments in technology and equipments from world class suppliers. Printed cork tipping. Extrusion Lamination.

the Malcolm Baldrige Award. Golden Leaf Award in 2009 in the Category "Most Committed to Quality". y The Greentech Gold & Silver Awards for Occupational Health & Safety for Munger & Chennai Units. Munger Unit in 2009. ISO 14001 and OSHAS 18001 certified. environmental management systems and product excellence: All the 3 factories are ISO 9001. innovative and visually appealing packaging.other sustainability initiatives helps the Packaging Business to significantly contribute to ITC being a carbon Positive. Water Positive and Solid Waste Recycling Positive Company. Awards ITC's Packaging business has won numerous awards for its quality. About IQRS y y The IQRS is a 10 level rating system developed by DNV Norway. y It has 14 elements encompassing all aspects of business from Leadership to Stakeholder satisfaction. y Several World Star Awards including 2 Awards in 2009. The units have won the Sword of Honour 11 times from the British Safety Council. y y y y Chennai Unit & DHQ achieved Level 8 in 2007 .The Greentech Foundation recognizes industrial and service sector organizations for their outstanding achievements in environment protection. 5 Star Rating from the British Safety Council for Occupational Health & Safety for all 3 factories. Asiastar . ISO9000 & QS9000 criteria. Agri Commodities & Rural Services . The IQRS is an amalgam of the EFQM (European Foundation for Quality Management). Greentech Environment Excellence Award . y y 5 Star Rating from the British Safety Council for Environment for the Chennai Factory. y y y Several CAPEXIL awards for Exports of packaging. IndiaStar & PFFCA Star Awards (Paper Film & Foil Convertors Association) for unique. ITC Packaging is the First in India to achieve Level 8 certification on the International Quality Rating System (IQRS).

Ginger.Shrimps and Prawns Processed Fruits . coupled with deep understanding of agricultural practices and intensive research. ITC's Agri Business Division is the country's second largest exporter of agri-products with exports of over Rs.Fruit Purees/Concentrates. Food Grains. Marine Products. Wheat.Coffee. IQF/Frozen Fruits. Coffee & Spices. One of the largest exporters of agri products from the country. Fresh Fruits y y y y y y Coffee & Spices . Organic Fruit Products. has built a competitive and efficient supply chain that creates and delivers immense value across the agricultural value chain. Edible Nuts. 1000 Crores (Rs. 1500 Crores (Rs. Pulses Edible Nuts . Castor oil Marine Products .To know more about ITC's unique e-Choupal initiative click here. ITC's pre-eminent position as one of India's leading corporates in the agricultural sector is based on strong and enduring farmer partnerships that has revolutionized and transformed the rural agricultural sector. Its domestic sales of agri-products are in excess of Rs. HPS Groundnuts. Processed Fruits.Rice (Basmati & Non Basmati). ITC sources the finest of Indian Feed Ingredients. 10 billion) . It currently focuses on exports and domestic trading of: Feed Ingredients .Soyameal Food Grains . A unique rural digital infrastructure network. Turmeric. 15 billion) . Celery and other Seed Spices Farmer empowerment through e-Choupals . Black Pepper.Sesame Seeds. Chilly.

Supporting the e-Choupal network are ITC's procurement teams. reliable high quality outfits who ensure hygienic processing and modern packaging. Farmers use this technology infrastructure to access on-line information from ITC's farmer-friendly website www. ITC has made significant investments in web-enabling the Indian farmer. ITC's processors are handpicked. Christened 'e-Choupal'. The unique e-Choupal model creates a significant two-way multi-dimensional channel which can efficiently carry products and services into and out of rural India. Kerala and Tamil Nadu. This initiative now comprises about 6500 installations covering nearly 40. Strict quality control is exercised at each stage to preserve the natural flavour. Uttar Pradesh. Karnataka. thereby extending coverage to 100. e-Choupal today is the world's largest rural digital infrastructure. enabling its Agri Business to source identitypreserved merchandise even at short notice. Choupal Saagar . Data accessed by the farmers relate to the weather.000 villages representing one sixth of rural India.echoupal. Uttarakhand.000 e-Choupals. crop conditions.000 villages and serving over 4 million farmers. the 'e-Choupal' websiteprovides information to farmers across the 10 States of Madhya Pradesh. Maharashtra. handling agents and contemporary warehousing facilities across India. Haryana. This networking with the farming community has enabled ITC to build a highly cost effective procurement system. while recovering the associated costs through agri-sourcing led efficiencies. Andhra Pradesh.ITC's unique strength in this business is the extensive backward linkages it has established with the farmers. ruling international prices and a host of other relevant information.com. Over the next 5 years it is ITC's Vision to create a network of 20. Currently. taste and aroma of the various agri products. best practices in farming. Rajasthan. ITC's empowerment plan for the farmer centres around providing Internet kiosks in villages.

The company has also set up a complete cold chain for ensuring the availability of fresh products in the market. Choupal Pradarshan Khet . fuel station etc. ITC is engaged in scaling up the rural retailing initiative to establish a chain of 100 Choupal Saagars in the near future. Maharashtra and Uttar Pradesh. Choupal Fresh Choupal Fresh. soil testing. which has set new benchmarks for rural consumers also incorporates farmer facilitation centres with services such as sourcing. training. a physical infrastructure hub that comprises collection and storage facilities and a unique rural hypermarket that offers multiple services under one roof. It focuses on stocking fresh horticulture produce like fresh fruits and vegetables. This landmark infrastructure. investment services. ITC's fresh food wholesale and retail initiative.Following the success of the e-Choupal. health clinic. besides directly sourcing farm fresh produce from the farmers. banking. 24 'Choupal Saagars' have commenced operations in the states of Madhya Pradesh. Five Choupal Fresh retail stores are currently operational at Hyderabad. cafeteria. the Company launched Choupal Saagar. leverages its extensive backward linkages with farmers and supply chain efficiencies.

wheat. Papaya and Pomegranate. ITC exports from HACCP certified plants to Western Europe. the business also focuses on the value added segment. paddy. sunflower and potato. cotton. ITC is the leading Indian exporter of Organic Fruit Products certified to European (EC 2092/91) and US (NOP) Standards. where India has a natural advantage of growing the complete range. including exotic varieties. a wide range of Processed Fruit products made from Mango (Alphonso. North Africa. the crop portfolio includes soya. steadily enhancing its basket of offerings with several new products. Started in 2005-06.In line with its mission of improving the quality of life in rural India. Japan and North America. Guava. Marine Products . Processed Fruits In line with its strategy of achieving a higher order of value capture. Fresh Table Grapes & Pomegranates are sourced from ITC's EUREPGAP certified farmer groups & retailed through prominent supermarkets like Sainsbury's and Albert Heijn in Europe and Daiei in Japan.000 hectares and has a multiplier impact and reaches out to 1. Kesar & Totapuri). In Processed Fruits category. ITC seeks to focus on this segment and exploit the market opportunity for tropical fruits and fruit products. niche products like baby-food quality purees and high brix pulp and organic purees. has covered over 70. maize.6 m illion farmers. These include frozen foods. West Asia. gram. ITC's Agri Business has launched a flagship extension programme called 'Choupal Pradarshan Khet' (CPK) or demonstration plots to help farmers enhance farm productivity by adopting agricultural best practices. mustard. This initiative. bajra. IQF (individually quick frozen) fruits.

based on parameters of number of lives impacted. market updates. . Marubeni. This award is for using information technology for the economic development of rural communities.ITC has been a significant exporter of seafood from India since 1971. It exports frozen as well as cooked shrimps and other seafood products to Japan. Aqua Bay. ITC is a trendsetter in customer care particularly in commodity trading. USA and Europe. The acquisition of Technico. and readily access information on crop production and forecast. e -Choupal was declared as one of 'India's Best Innovations'. among others. Besides setting benchmarks in quality. one of the critical raw materials in the manufacture of the Company's 'Bingo!' brand of potato chips. uniqueness. y The Stockholm Challenge 2006 for the e-Choupal initiative. A Customer Centric Approach ITC's Agri Business Division continues to use innovation as its core strategy to retain its position as the one-stop shop for sourcing agri-commodities from India. leverage of resources and whether it was scalable and sustainable. Aqua Feast and Peninsular. an Australian company with technology leadership in the production of early generation seed potatoes.com.itcabd. Major customers include Cargill. reliability and value-added services. Toepfer . The first of its kind in India.Changemakers 'Health For All' Award 2006 for the Rural Health Services model for delivery of health services through the e-Choupals. helped the business access a ready pipel ne of new high-yielding varieties of chipstock i potato seeds. degree of impact on organization and environment. who source agriculture commodities and food products from India. Blue Ribbon. y Innovation for India Award 2006 for ITC e -Choupal in the Social Innovations category for business organizations. Sourcing for ITC ITC's Agri business is progressively aligning its commodity portfolio with the sourcing needs of the Company's Foods business to generate higher order value from its agri procurement infrastructure. the latest shipment status and the prevailing foreign exchange rates. The business has commenced procurement of chipstock potatoes. Customers can log onto www. Awards ITC's Agri Business Division has won numerous awards: United Nations Industrial Development Organisation (UNIDO) Award at the international conference on Sharing Innovative Agribusiness Solutions 2008 at Cairo for ITC's exemplary initiatives in agri business through the e-Choupal. Its well-known brands include Gold Ribbon. y y The Ashoka . Aqua Kings.

This award recognises ITC's pathbreaking e -Choupal initiative. for e-Choupal.  by Infosys Technologies and Wharton chool of the University of y PC Quest's IT Implementation Award in the 'Best Project' category. Choupal and social and farm forestry initiatives that are impactfully transforming lives and landscapes in rural India. specially the e Choupal initiative. award for 'Best IT User in FMCG' in 2003. e-Choupal  ¨  §¦ ¥¤ y The Developmen eway £ ¢¡     ward 2005 ( evious known as the Peters erg Prize) for    . ITC is the f rst Indian company and the second in the world to win this prestigious award. y y y The Golden Peacock Innovation Award 2004 for e -Choupal. for the eChoupal initiative.its trailblazing e-Choupal initiative. y The Seagate Intelligent Enterprise of the Year 2003 Award. y The Corporate ocial Responsibility Award 2004 from The Energy and Resources Institute(TERI) for its e-Choupal initiative. The Award provides impetus to sustainable development and encourages ongoing social responsibility processes within the corporate sector. © y The 'Golden Peacock Global Award for Corporate ocial Responsibility (C R) in Emerging Economies for 2005' The Company received this award for its e. the HRH Prince of Wales International Business Leaders Forum (IBLF) and the United Nations Development Programme (UNDP) for the e-Choupal intervention. y The inaugural 'World Business Award'. The coveted "Golden The NA CO  tar Trading House" status by the Government of India.for the most innovative usage of Information Technology. The Award is a recognition of ITC's successful integration of its IT usage with its business processes. y The 'Enterprise Business Transformation Award' for Asia Pacific (Apac) instituted . instituted jointly by the International Chamber of Commerce (ICC). This award recognises companies who have made significant efforts to create sustainable livelihood opportunities and enduring wealth in developing countries. Pennsylvania.

larger investments and higher quality and productivity. a growth in rural incomes will also unleash the latent demand for industrial goods so necessary for the continued growth of the Indian economy. Such a market-led business model can enhance the competitiveness of Indian agriculture and trigger a virtuous cycle of higher productivity. The Model in Action: . has conceived e-Choupal as a more efficient supply chain aimed at delivering value to its customers around the world on a sustainable basis. weak infrastructure and the involvement of numerous intermediaries. This made him and Indian agribusiness sector globally uncompetitive. The Value Chain . characterised by fragmented farms. enlarged capacity for farmer risk management. despite rich & abundant natural resources. The e-Choupal model has been specifically designed to tackle the challenges posed by the unique features of Indian agriculture.Farm to Factory Gate: 'e-Choupal' also unshackles the potential of Indian farmer who has been trapped in a vicious cycle of low risk taking ability > low investment > low productivity > weak market orientation > low value addition > low margin > low risk taking ability. among others. This will create another virtuous cycle propelling the economy into a higher growth trajectory. Further.The Big Picture: ITC's Agri Business Division. higher incomes. one of India's largest exporters of agricultural commodities.

'e-Choupal' ensures world-class quality in delivering all these goods & services through several product / service specific partnerships with the leaders in the respective fields. The Status of Execution: .Appreciating the imperative of intermediaries in the Indian context. 'e-Choupal' leverages Information Technology to virtually cluster all the value chain participants. logistics. Real-time information and customised knowledge provided by 'e-Choupal' enhance the ability of farmers to take decisions and align their farm output with market demand and secure quality & productivity. enable the agricultural community access ready information in their local language on the weather & market prices. Thereby it significantly reduces transaction costs. disseminate knowledge on scientific farm practices & risk management. With a judicious blend of click & mortar capabilities. in addition to ITC's own expertise. virtually linked to the 'mandi' system for price discovery. counter-party risk and bridge financing -while disintermediating them from the chain of information flow and market signals. 'e-Choupal' eliminates wasteful intermediation and multiple handling. As a direct marketing channel.themselves. 'e-Choupal' makes use of the physical transmission capabilities of current intermediaries aggregation. While the farmers benefit through enhanced farm productivity and higher farm gate prices. delivering the same benefits as vertical integration does in mature agricultural economies like the USA.called sanchalaks . The aggregation of the demand for farm inputs from individual farmers gives them access to high quality inputs from established and reputed manufacturers at fair prices. ITC benefits from the lower net cost of procurement (despite offering better prices to the farmer) having eliminated costs in the supply chain that do not add value. facilitate the sale of farm inputs (now with embedded knowledge) and purchase farm produce from the farmers' doorsteps (decision making is now information-based). village internet kiosks managed by farmers .

rice. installation of VSAT equipment. Rajasthan. shrimp . Mobile Choupals. 'e-Choupal' services today reach out to over 4 million farmers growing a range of crops . Uttarakhand. pulses.some of them expensive . Going forward.are being deployed to overcome these challenges e. handling & transportation facilities to improve logistics efficiencies.g. Uttar Pradesh. coffee. Maharashtra. The active participation of farmers in this rural . ITC has taken care to involve farmers in the designing and management of the entire 'e-Choupal' initiative. 24x7 helpdesk etc. apart from the challenge of imparting skills to the first time internet users in remote and inaccessible areas of rural India. local caching of static content on website to stream in the dynamic content more efficiently. wheat. 'e-Choupal'. telecom connectivity and bandwidth.in over 40. has already become the largest initiative among all Internet-based interventions in rural India. the roadmap includes plans to integrate bulk storage. The problems encountered while setting up and managing these 'e -Choupals' are primarily of infrastructural inadequacies. Andhra Pradesh.000 villages through 6500 kiosks across ten states (Madhya Pradesh. Haryana. upgrading BSNL exchanges with RNS kits. Several alternative and innovative solutions . As India's 'kissan' Company. including power supply. Kerela and Tamil Nadu).soyabean. Karnataka. Power back -up through batteries charged by Solar panels.Launched in June 2000.

6 million farmers. The Award provides impetus to sustainable . ITC is the first Indian company and the second in the world to win this prestigious award. On the anvil are plans to channelise other services related to micro-credit. The services are customised to meet local conditions. based on parameters of number of lives impacted. Another path-breaking initiative . degree of impact on organization and environment. y The 'Golden Peacock Global Award for Corporate Social Responsibility (CSR) in Emerging Economies for 2005' . this initiative provides Agri-extension services which are qualitatively superior and involves pro-active handholding of farmers to ensure productivity gains. y Innovation for India Award 2006 for ITC e -Choupal in the Social Innovations category for business organizations.the 'Choupal Pradarshan Khet'. y y The Ashoka . ensure timely availability of farm inputs including credit. They see the 'eChoupal' as the new age cooperative for all practical purposes. leverage of resources and whether it was scalable and sustainable. y The Development Gateway Award 2005 (previously known as the Petersberg Prize) for the trailblazing e-Choupal initiative.initiative has created a sense of ownership in the project among the farmers. Backed by intensive research and knowledge. y The Stockholm Challenge 2006. This initiative. e -Choupal was declared as one of 'India's Best Innovations'. brings the benefits of agricultural best practices to small and marginal farmers. uniqueness. The Company received this award for its eChoupal and social and farm forestry initiatives that are impactfully transforming lives and landscapes in rural India. This award is for using information technology for the economic development of rural communities.Changemakers 'Health For All' Award 2006 for the Rural Health Services model for delivery of health services through the e-Choupals. The first of its kind in India. health and education through the same 'e-Choupal' infrastructure. This enthusiastic response from farmers has encouraged ITC to plan for the extension of the 'e Choupal' initiative to altogether 15 states across India over the next few years. y The Corporate Social Responsibility Award 2004 from The Energy and Resources Institute(TERI) for its e-Choupal initiative. Awards ITC's e-Choupal has won numerous awards: United Nations Industrial Development Organisation (UNIDO) Award at the international conference on Sharing Innovative Agribusiness Solutions 2008at Cairo for ITC's exemplary initiatives in agri business through the e-Choupal.000 hectares. and provide a cluster of farmer schools for capturing indigenous knowledge. which has covered over 70. has a multiplier impact and reaches out to over 1.

the HRH Prince of Wales International Business Leaders Forum (IBLF) and the United Nations Development Programme (UNDP) . y The inaugural 'World Business Award'. » IT Guru Mohanbir Sawhney's article on e-Choupal » Chairman Y C Deveshwar speaks on the e -Choupal Leaf Tobacco ITC pioneered the cultivation and development of Leaf Tobaccos in India. Serving . instituted jointly by the International Chamber of Commerce (ICC). ITC is the largest buyer.development and encourages ongoing social responsibility processes within the corporate sector. processor and exporter of leaf tobaccos in India . In a spirit that truly embodies the Company's "commitment beyond the market". The NASSCOM award for 'Best IT User in FMCG' in 2003. instituted by Infosys Technologies and Wharton School of the University of Pennsylvania. The Award is a recognition of ITC's successful integration of its IT usage with its business processes.creating a global benchmark as the single largest integrated source of quality tobaccos. y The 'Enterprise Business Transformation Award' for Asia Pacific (Apac). ITC has helped the Indian farmer grow quality leaf tobaccos and linked him to global markets. Nearly a century of creating customer delight ensures that globally. The Leaf Tobacco business' partnership with the farmer is also almost a 100 years old. y y y PC Quest's IT Implementation Award in the 'Best Project' category. This award recognises companies who have made significant efforts to create sus tainable livelihood opportunities and enduring wealth in developing countries. The Golden Peacock Innovation Award 2004. y The Seagate Intelligent Enterprise of the Year 2003 Award . for the most innovative usage of Information Technology. ITC's Leaf Tobacco business is synonymous with being "The One Stop Shop for Quality Indian Tobaccos".

It has a team of experienced. sophisticated process and quality controls enable ITC to process and deliver 120 million Kgs of high quality tobaccos annually. These factories have integrated warehousing complexes that match international standards in hygiene. State-of-the-art technology. Effective reach mechanisms help transfer 'best practices' from the lab to the land. highly skilled and professional buyers and classifiers who source and segregate tobaccos to exacting customer specifications. are benchmarked with the best in the world. ITC's value proposition to its customers is "On Time In Full" delivery of quality tobaccos spanning across all tobacco types at competitive prices. ITC's Leaf Tobacco business maps critical Soil. Thus. This strategic direction insulates custo mers from crop fluctuations. a key 'winning proposition' acknowledged worldwide.customers in 50 countries across more than 70 destinations. ITC's comprehensive and sophisticated R&D facilities cover all aspects of cultivation. ITC's Green Leaf Processing plants at Chirala and Anaparti in Andhra Pradesh. nutrient management and post harvest management results in a superior agri output. Crop and Process control parameters across cultivated areas. shared product knowledge base. ITC's quality emanates from its intimate involvement with the tobacco farmers in India. . With an extensive presence in rural India. product bundling and value added services. vermicomposting. ITC co -creates and delivers value at every stage of the leaf tobacco value chain. varietal improvements. infestation control and monitoring. These initiatives position ITC as an integral part of India's agricultural landscape. product development and processing through fundamental and applied research. portfolio rationalization. A large inventory base of quality tobaccos provides an edge in serving customers through product customization. Intermediation through a dedicated pool of trained managers in critical areas like soil testing. ITC buys nearly 50 per cent of all cigarette tobacco types grown in India. ITC's collaboration with related Government agencies has helped develop new varieties of tobaccos and explore new areas for tobacco cultivation. the tobacco hub of India.

y The "Golden Peacock Environment Management Award" for the year 2005 by World Environment Foundation. ILTD is the first time winner in these two categories of the Golden Leaf Awards. y The processing plant at Chirala was the first unit in Asia to receive the Social Accountability Standard Certification (SA 8000) from Det Norske Veritas. y Human Resource Excellence Award 2004 from Confederation of Indian Industry (CII). a certification that is an equivalent of ISO 14001 to the processing plant in Chirala for its commitment to Environment management systems. quality. Chennai. This facilitates the integration of Quality. y The OHSAS 18001:1999 Certificate to the processing plants at Anaparti and Chirala. The processing plant at Anaparti has also been accredited with SA 8000 in the year 2002. y British Standard 7750. y The Best Energy Conservation Implementation Gold Award for energy and eco-conservation measures. The more important of these are: The Golden Leaf Awards 2007 in the categories µMost Committed to Quality¶ and µMost Impressive Public Service Initiative¶. y ILTD has been the recipient of the following awards: . environmental management systems and product excellence. New Delhi (Institute of Directors. New Delhi) for its Chirala Unit. awarded by Det Norske Veritas in March 2006. y Its Green Leaf Threshing plants were the first of their kind in the world to receive the ISO 9001quality accreditation. Andhra Pradesh.Awards ITC's Leaf Tobacco business has won national and international laurels for research and development. y y The International Quality Rating System ± IQRS Level 7.2006 in the Manufacturing Sector Category for its leaf processing plant at Chirala. y ITC's R&D Center for leaf tobacco has received - y The Best Research and Development of New Innovation Gold award for its contribution to farm productivity improvement through the introduction of improved varieties and propagation of contemporary and cost effective agro techniques. as defined by British Standards. They were also internationally the first to get the ISO 14001 environmentmanagement system certification. Environment. y The Greentech Safety Platinum Award . Social Accountability and Occupational Health and Safety Management Systems.

y Greentech Safety Gold Award for the years 2002-03. The Anaparti won the Greentech Safety Gold Award for the year 2004-05. to the processing plant at Chirala. Government of India. y The Rajiv Gandhi National Quality Award in the 'Best of All' category for 1994 and 1995 from the Government of India. y y National Safety Awards from the British Safety Council Swords of Honour and Five Star ratings from the British Safety Council. Industry Recognition .y The ISO 9001 quality accreditation for Warehouse Management of Redried Leaf Tobacco. y The "Cleaner Production Award" for the year 2004-05 by Andhra Pradesh Pollution Control Board for its Chirala plant. in the year 2004. y "SECTOR 2000" Award in the Sector of Food. y y RoSPA Gold Awards from the Royal Society for Prevention of Accidents (RoSPA) Special Commendation Safety Certificate from the Ministry of Labour. The company became the first Indian IT company to receive the prestigious Social Accountability (SA) 8000:2008 certification. The processing plant at Chirala has won this award eleven times since 1993 and the Anaparti plant seven times since 1994. 2003-04 & 2004-05 to the Chirala plant. Mumbai. y IMC Rama Krishna Bajaj National Quality Commendation Certification(Manufacturing category) for the year 2004 to the Chirala plant. y "Best Exporter of Unmanufactured Tobacco" in 2008 for the 7th consecutive year (Manufacturers category) for 2003 & 2004 from the Tobacco Board of India. y QualTech Commendation Certificate to the Chirala plant from QIMPRO. UK. SA8000 is widely accepted as the most viable and comprehensive international workplace management system. Drink and Tobacco in the World in the year 2000 from RoSPA (Royal Society for Prevention of Accidents).

hype cycle for IT Outsourcing and mentioned in reports on PLM Services Providers . acclaimed pioneers in the field of BPM & EAI.International Association of Outsourcing Professionals  Ranked amongst Top 10 Specialty Application Development Providers Global Services.ARC Advisory  Listed as a leading Player in CRM & CPG Space. Group Companies .AMR Research ITC Infotech won the Architecture Award of Excellence 2010 from Steve Towers & John Zachman.Gartner  Referred to as a Key Offshore Testing Services Provider . and mentioned amongst top service providers for Radio Frequency Identification (RFID) and SAP Forrester  Featured among cool vendors in application services. The company has been:  Featured amongst Top 100 Global Outsourcing Companies in the Leaders category .Premier analyst and market research agencies have recognized ITC Infotech's position as the preferred IT partner. CMP Media  Named amongst major Indian global service providers for PLM implementation and engineering services .

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