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RELIGARE SECURITIES AND ITS CRM
MONIKA JAIN (13212) SUNNY JAIN (13213) MANSI MEHTA (13224) MANAN SHAH (13239) CHANDANI MANIK (13250)
PROF. MISS DHANYA MA·AM
Religare Enterprises ltd (REL), incorporated in 1984 and promoted by RANBAXY (now by Mr.Malvinder Singh and Mr. Shivinder Singh), is the holding company of 11 subsidiaries. It is among the leading integrated financial services group in the country today. Religare is a diversified financial services group of India offering a multitude of investment options. Each of its subsidiaries is engaged in a wide spectrum of financial products and services targeted at retail, high- net worth individuals, corporate and institutional clients. The services offered by the group include Share Broking, Financing loans against shares, IPO financing, distribution of Mutual funds, Insurance Broking, Commodity broking, Wealth Management, Advisory Services, Private Equity, merchant banking and trading in arts and articrafts. Major revenue drivers for the company are its retail equity broking arm Religare Securities and Religare Finvest, which finances loans against shares. Religare has been constantly innovating in terms of product and services and to offer such incisive services to specific user segments it has also started the NRI, FII, HNI and Corporate Servicing groups. The groups take all the portfolio investment decisions depending upon a clientts risk / return parameter. Religare has a very credible Research and Analysis division, which not only caters to the need of our Institutional clientele, but also gives their valuable inputs to investment dealers. RSL is a member of the National Stock Exchange of India, Bombay Stock Exchange of India, Depository Participant with National Securities Depository Limited and Central Depository Services (I) Limited, and is a SEBI approved Portfolio Manager.
Name Religare is a Latin word that translates as 'to bind together'. These name has been Chosen to reflect the integrated nature of the financial services the company offers. The name is intended to unite and bring together the phenomenon of money and wealth to coexist and serve the interest of individuals and institutions, alike. Symbol . The Religare name is paired with the symbol of a four-leaf clover. The four-leaf Clover is used to define the rare quality of good fortune that is the aim of every financial plan. It has traditionally been considered good fortune to find a single four leaf clover considering that statistically one may need to search through over 10,000 three-leaf clovers to even find one four leaf clover. Each leaf of the four-leaf clover has a special meaning in the sphere of Religare.
The fourth and final leaf of the clover represents Good Fortune. The dream of becoming. To accomplish a given goal with the balance that bringssatisfaction to all not in the binding but in the bond that is built. It is the beginning of every step and the foundations on which a person reaches for the stars. have a relationship as partners in a team. The second leaf of the clover represents Trust. The secret ingredient that is the triumph of diligence in every aspect. Signifying that rare ability to meld opportunity and planning with circumstance to generate those often looked for remunerative moments of success. From it springs true warmth of service and the ability to adapt to evolving environments with consideration to all. Of new possibilities. The aspirations to Succeed. 3 .The first leaf of the clover represents Hope. The third leaf of the clover represents Care. The ability to place one is own faith in another.
Hopes . four-leaf clover to visually symbolize the values that bind together and form the core of the Religare vision VISION & MISSION Companys Vision ³Providing integrated financial care driven by the relationship of trust and confidence´ Companys Mission ³To be India's first Multinational providing complete financial services solution across the globe´ Brand Essence ³Core brand essence is Diligence and Religare is driven by ethical and dynamic processes for wealth creation´ 4 . Good Fortune. Trust. Care. All elements perfectly combine in the emblematic and rare. .
RELIGARE ENTERPRISES 5 .
Government Securities. Reduction in paperwork involved in transfer of securities.DEPOSITORY GENERAL TERMINOLOGY What is a depository? A depository holds securities (like shares. debt instruments and Government Securities in a single account. fake securities. the investor has to open an account with a DP.) of investors in electronic form. No stamp duty on transfer of securities. What are the benefits of a Depository Account? The benefits of participation in a depository are: Immediate transfer of securities. Nomination facility. bonds. etc. How can I avail the service of a depository? A depository interfaces with the investors through its agents called Depository Participants (DPs). etc. 6 . Besides holding securities. a depository also provides services related to transactions in securities. debentures. Convenient method of consolidation of folios/accounts . Elimination of risks associated with physical certificates such as bad delivery. Transmission of securities is done by DP eliminating correspondence with companies. Holding investments in equity.. units. If an investor wants to avail the services offered by the depository. Reduction in transaction cost. Change in address recorded with DP gets registered electronically with all companies in which investor holds securities eliminating the need to correspond with each of them separately.
People who wonder where Religare word came from. Mutual fund. arising out of split/consolidation/merger. we manage over 5. With a competent team of skilled professionals. The Depository system in India links issuers. invest in Mutual Funds.00. Company offers wide range of services including equities. apply for IPOs. Investment banking and institutional broking services. insurance broking.000 accounts and have a dedicated customer care centre. Religare retail network has more than 900 locations in 300 cities and towns in India. Religare Securities Limited (RSL) is a subsidiary company of Religare Enterprises Ltd and involve in equity related services include online trading at BSE and NSE. it's a Latin word meaning 'to bind together'. INTORDUCTIONRSL provides depository services to investors as a Depository Participant with NSDL and CDSL. you are never far from Religare depository services. personal finance services. commodities. Religare provide its service in three different segments including Retail. of shares. 7 . and buy Insurance. These facilitate holding of securities in dematerialized form and securities transactions are processed by means of account transfers. etc. Religare provides the online gateway to their investors so investor can trade online in Equities. Commodities. exclusively trained to handle queries from our customers. Derivatives. IPO. Investment banking and institutional broking services. Depositories National Securities Depository Limited (NSDL) and Central Depository Services (India) Limited (CDSL) and clearing houses / clearing Corporation of Stock Exchanges.Automatic credit into Demat account. Our customer centric account schemes have been designed keeping in mind the investment psychology. commodities. Religare Enterprises Limited is Ranbaxy Laboratories Limited promoted financial product and service provider company. Wealth management and the Institutional spectrum. Depository Participants. wealth advisory. With our country wide network of branches. portfolio management services.
Nomination facility for Demat accounts. rematerialisation. Your DP account with us takes care of your depository needs like dematerialization. without the hassle of handling physical documents. What are the facilities offered by RELIGARE? NSDL offers following facilities: Dematerialization i. Electronic credit of securities allotted in public issues. etc. Effecting transmission of securities. Currency Futures Now. conversion of securities in Demat form into physical certificates. 8 . convenient. Our hi-tech in-house capabilities cater to the needs of software maintenance. Services related to change of address.Religare s depository service offers you a secure. Freezing of Demat accounts. Other facilities viz. availing stock lending/borrowing facility. paperless and cost effective way to keep track of your investment in shares and other instruments over a period of time. backups and disaster recovery. converting physical certificates to electronic form. Rematerialisation i. holding debt instruments in the same account.e.. Instructions to your DP over Internet through SPEED-e facility. Account monitoring facility over Internet for clearing members through SPEED facility. Electronic settlement of trades in stock exchanges connected to NSDL. Facilitating repurchase / redemption of units of mutual funds. This extra cover of security has gained the trust of our clients.e. experience the excitement of the world's most traded financial instrument with Religare. in electronic form. Your demat account is safe and absolutely secure in our hands. so that the debits from the account are not permitted. rights issue. stock lending and borrowing. database administration. every debit instruction is executed only after its authenticity is established. Receipt of non-cash corporate benefits such as bonus.. Pledging/hypothecation of dematerialized securities against loan. network maintenance. transfer and pledging of shares.
Units of Mutual fund Schemes have been permitted to be transacted through registered Stock Brokers of recognized Stock Exchanges. Family Background etc.9 am to 5 pm Opportunities to reap benefits owing to a highly dynamic market Small lot size of only US $1000 with low exchange specified margins Currency Futures is best suited for SMEs / Individuals involved in Imports/Exports Corporate/ Institutions involved in Imports/Exports and anybody else who has foreign currency exposure Mutual Fund Mutual Fund offers an opportunity for long term wealth creation. Introduction of New Mutual Fund Service System (MFSS) & Bombay Stock Exchange Platform for Allotment and Redemption of Mutual Fund Units (BSE StAR MF) Securities Exchange Board of India (SEBI) vide circular SEBI/IMD/CIR No. With this the Stock Exchange mechanism extends the present convenience available to secondary market investor to mutual fund investors. KYC performed by DP will be considered compliance with applicable requirements specified in this regard in terms of SEBI circular ISD/AML/CIR- 9 . When investor desires to hold units in dematerialised form. Subscription Depository Mode: Investor who chooses depository mode can place order for subscription as currently followed for secondary market activities. 2009 allowed transaction in Mutual Fund schemes through the Stock Exchange infrastructure. Age.Benefits of Currency Futures High Liquidity Extended trading hours . The investor should provide their depository account details along with PAN details to the Participant. 11/ 183204/2009 dated November 13. This will give distributors and brokers a level.playing field with banks in enabling clients to invest in mutual fund and enable to expand the reach of mutual fund schemes to more towns and cities. At RSL we ensure that your investment are in safe hands backed by quality research and based on the needs of the client according to his Income. Saving.
11/183204/2009. Exchange will validate these transactions on T day evening with the RTA as well as the depository and any discrepancy in the transaction details will be informed to the Participant on the same day evening. The MFSS will identify each scheme uniquely in terms of Symbol & Series. The Clearing Corporation shall also provide the Participants with funds obligation report end of day for all the valid transactions. The Clearing Corporation of the Exchange shall debit the designated clearing bank account of the Participants for the required funds obligation on T+1 morning. the order confirmation slip would be the proof of the transaction. for the order. the concerned Participant will be provided an opportunity to identify transactions and provide details of the transactions for which payments have been received and transactions for which payment have not been received. This is in accordance with SEBI circular no SEBI/IMD/CIR No. the same shall be further processed. Till the Participant provides allotment details to the investor. Wherever the funds collected from the bank account falls short of the amount indicated in the details provided by the Participant.11/183204/2009 dated November 13. In the case of demat mode. demat statement given by depository participant would be deemed to be adequate compliance of the requirement of Statement of Account as specified in SEBI circular number SEBI/IMD/CIR No. The funds collected from the bank account of the Participant shall be compared with the details provided by the Participant on the payment received status as per above. Participant shall enter the subscription order on the MFSS front-end system with the option of Depository settlement.1/2008. The investor will receive from the Participant a confirmation slip (which will contain unique confirmation number and date and time stamp of order entry) generated from the MFSS system. system will generate a unique confirmation No. Once the order is created. In case of shortage if any. If the funds collected from the bank account of the Participant covers the details of the payments received as provided by the Participant. 2009. the details shall be considered defective and 10 . Subscription orders would be created in terms of Amount.
the funds collected. Redemption Depository Mode: Investor who chooses depository mode can place order for redemption as currently followed for secondary market activities.m. if any. The Participant shall enter the redemption order on the MFSS system with the option of Demat settlement. In such cases. The Exchange / Clearing Corporation shall take appropriate action including penalty on participants who fail to fulfil their funds obligation as required. shall be returned to the designated bank account of the Participant. The RTA will reverse such transactions for respective Participants and transactions for other Participants who have fulfilled their funds obligations will be processed by the RTA. In the case of demat transaction. demat statement given by depository participant shall be considered as fulfilling the requirement of Statement of Account. The MFSS will identify each scheme uniquely in terms of Symbol & Series. Allotment information shall be provided to the Participants so that they can provide allotment details to the investor. The investor should provide their depository account details along with PAN details to the Participant. This will be 11 . RTA will also credit the depository account of the investor directly end of day through credit corporate action process. The RTA will intimate the allotment details for the accepted transactions.30 p. The Exchange will notify RTA for all such defective transactions and rejections due to non payment of funds. redemption orders would be created only in Quantity.shall not be further processed. For demat. The investor should also provide their Depository Participant with Depository instruction slip with relevant units to be credited to Clearing Corporation pool account same day before 4. Once the order is created system will generate a unique confirmation No. The investor will receive from the Participant a confirmation slip (which will contain unique confirmation number) generated from the MFSS front-end system. for the order.
For successful redemptions. the file will contain the redemption NAV. The units will be extinguished by the RTA from the beneficiary account of the AMC(s) Important Points for Clients: Depository settlement is available for DP account hold in National Securities Depository Ltd. redemption amount. The units thus received will be credited to the beneficiary account of the AMC(s) by the Clearing Corporation. Redemption information shall be provided to the Participants through files so that they can provide Redemption details to the investor. as per the bank account details recorded with the RTA. NEFT or cheque as decided by AMC from time to time. RTA will carry out the redemption processing at its end and provide final redemption information to the Exchange on T+1.the proof of the transaction for the investor till the redemption proceeds are received from the registrar Exchange shall validate the depository redemption orders with the depository as well as RTA on T day evening and any discrepancy in the transaction details in terms of DP id etc will be informed to the Participant on the same day evening. (NSDL) & Central Depository Services (India) Ltd (CDSL) 12 . STT (if any). For all units received through the depository system as above. The redemption proceeds will be directly sent by RTA through appropriate payment mode such as direct credit. The payouts however will happen as per the scheme provisions and within the timelines as per SEBI regulations as applicable from time to time. The file will contain information about valid and rejected redemption orders. Subsequent to the validation. Clearing Corporation will provide valid orders to depository to validate the delivery instructions (DIS) received from the investor and accept units received if they are equal to the valid transactions. units redeemed. the Exchange will inform the RTA same day with details of the addresses and bank mandate as captured on the depository system.
if subscription application form has not reached the RTA.: Call at one of the below number and ask to open an account with them.com/CustomerServices/branchlocator. investor has to open an account. Following are the ways to open an account with Religare: There are 3 simple ways to open an account with Religare. The Participant should deposit / courier the completed application form along with the other documents submitted by the investor for each subscription / redemption order with option of Physical settlement to the local / head office of the RTA or AMC.religareonline. The subscription amount per transaction should be less than Rs. Phone Numbers: 1860-25-88888 Visit one of their branches. Participant should ensure that client details should appear in same order as per depository record. Redemption through Depository settlement. http://www. Visit Religare Branch Locater at http://www.religareonline.aspx Fill Online Account Application Form.While entering order for Depository settlement.aspx Advantages of Religare Religare gives interest on unutilized cash when investor is waiting to make next trade or online investment. the redemption request for such subscription will not be taken by RTA and shall be rejected. 13 . 1 Cr. In case of physical settlement. participant should write the unique confirmation number on the application received from the client. How to open account with Religare? For online trading with Religare. In case of physical settlement. client has to ensure that Delivery Instruction slip should be provided to their Depository before the stipulated time.com/AccountOpen.
Varity of fee structure to fulfill need of different type of investors.They provide intraday reports and historical charting. Religare provide its service in three different segments including Retail.aspx Phone: 1860-25-88888 For Overseas Clients: Call-N-Trade: 0120-67980000 Customer Care: 0120-610300 For Local Customer Care:http://www. portfolio management services.religareonline.aspx Type of Account Religare Enterprises Limited is Ranbaxy Laboratories Limited promoted financial product and service provider company. wealth advisory. personal finance services. Mutual fund. Investment banking and institutional broking services.com Email: wecare@religareonline. 14 . apply for IPOs.com/CustomerServices/knowledgecenter. commodities. commodities.religareonline.com/CustomerServices/customerservice. People who wonder where Religare word came from. Useful links about Religare / Contact Religare at: Website: www. Religare provides the online gateway to their investors so investor can trade online in Equities. and buy Insurance. IPO.religareonline. Wealth management and the Institutional spectrum. Investment banking and institutional broking services. Commodities. Religare retail network has more than 900 locations in 300 cities and towns in India. Company offers wide range of services including equities. it's a Latin word meaning 'to bind together'. invest in Mutual Funds. Religare Securities Limited (RSL) is a subsidiary company of Religare Enterprises Ltd and involve in equity related services include online trading at BSE and NSE. Derivatives. insurance broking.com FAQs: http://www.
required.999/-. This trading platform is also browser based and no software installation is needed. Along with the features from above 2 accounts.5000/. futures & options calculator etc.5000/. trading is available online through internet and offline though phone.000/. trading is available online through internet and offline though phone. Below are 3 flavors of R-ACE accounts available to the investors. Minimum margin of Rs. This account comes with a browser based online trading platform and no additional software installation needed.required. In addition it also provides real-time streaming stock quotes and alerts.Religare offers its wide range of financial services though a sophisticated and customized trading platform . R-ACE Lite (Advanced) R-ACE Lite is the advanced trading platform for the investor of Religare.299/-.required. As in basic and advance account. Brokerage at Religare 15 . Investor can trade and access their account information online and over the phone as well. R-ACE (Basic) R-ACE (Religare Advanced Client Engine) the basic online trading account provided by Religare. this account also comes with Trading Terminal software which needs to install on your computer. Account activation charges Rs.499/-. multiple watch list.10. This trading account provides the entire feature of R-ACE (Basic) account. Account activation charges Rs. Minimum margin of Rs. Account activation charges Rs.R-ACE (Religare Advanced Client Engine). derivative chains. Minimum margin of Rs. R-ACE Pro (Professional) As the name indicates this account is for high volume traders. This terminal directly connects the investor to stock market and having all industry standard Treading terminal features including technical charting (intra-day and EOD). As in basic and advance account. advanced hot-key functions for faster trading.
Brokerage on Delivery Trades is 0.30% to 0.50%. investor has to pay a fix amount in advance for Monthly (Rs 500). Classic Plus Fees: Rs 600 Validity Period 6 Months Intraday brokerage varies from 0.000 of delivery based trading for zero brokerage.000. 3.30% to 0. Freedom Account In this payment plan. Trump Super has annual subscription fees of Rs.05%. Trump Account Trump account has four payment options. Derivatives brokerage varies from 0. Trump Plus.025%. 16 .05%. 15.1400).03% to 0.500. Trump Star and Trump Super Star plan.On the basis of volume and frequency of trading.15% and Brokerage on Intraday Trades & F&O Trades is 0. This one time payment enable account holder to trade for Rs. Delivery brokerage varies from 0.03% to 0. Brokerage on Delivery Trades is 0. 40. Half-yearly (Rs 2500) or Annual Subscription (Rs 4000).000 intraday & derivative trading and Rs. On the broader way they divided into three categories: Classic Account Intraday brokerage varies from 0.015%.00. Religare provide different options for brokerages. Quarterly (Rs.25% and Brokerage on Intraday Trades & F&O Trades is 0.50%.3% to 0.5%. Delivery brokerage varies from 0. Trump Super. Trump Plus has annual subscription fees of Rs 2.
But that should be enough to get an idea. For example if you go and tell a brokerage house that you are going to deposit 2 lakh rupees and try to convince them you are going to trade heavily. if i see enough people google searching for the same.063 (service tax) = 0. Brokerage on Delivery Trades is 0.10% and Brokerage on Intraday Trades & F&O Trades is 0. That is why in the above table you will find only a range for the brokerage charges in some cases.58%.000.then the total brokerage you pay is 0.5% Service Tax on the brokerage amount (and not on the transaction amount). I will probably find out and also add a comparison table for brokerage charges for trading derivatives (futures and options) later. Thus your effective brokerage (including all taxes) will be 0.50% for delivery and you do a delivery transaction of Rs. MMC=Minimum monthly commitment. Effective brokerage with taxes is more: In addition to the above brokerage charges you will have to pay STT (Securities Transaction Tax) at the rate or 0.02% of the total transaction amount. if your brokerage is 0. But the fact is the brokerage charged by the same broker varies and in several cases is negotiable. Similarly for brokerage on intraday transactions.Trump Star has annual subscription fees of Rs. they might consider reducing your brokerage. 1.10%.flat brokerage fee for every options trade.01% and Brokerage on Future Trades is 0. For example. Brokerage on Intraday Trades is 0.100/. For futures. Brokerage on Delivery Trades is 0.00. some online brokers 17 . I have traded options on SBICAP securities and have been charged Rs. Trump Super Star has annual subscription fees of Rs. One may also like to compare brokerages charged by the online brokers mentioned above for trading in futures and options. You will also be charged 12. 50.58 .000.50 (brokerage) + 0.005%.02 (stt) + 0. Brokerage is usually negotiable: Several of you trying to choose an online broker and open an online trading account must have been frustrated trying to search for the exact brokerage charges charged by various online brokers.100/.008%.
So my information is gathered from indirect sources. 18 . Except SBICAP Securities. i. In case there are any inacurracies please let me know by posting a comment. I do not have any other trading account. different for buy and sell trade.e.charge different brokerage for different legs of the trade.
CUSTOMER RELATIONSHIP MANAGEMENT BY RELIGARE 19 .
developing rock-solid value propositions. Marketing automation solutions organize and streamline the marketing functions so that you can stay on top of your markets. Sales Force Automation: How efficient is your sales force? Sales Force Automation solutions help optimize your sales engine by ensuring your sales people have the most up to date information in their hands and the resources of the organization at their fingertips. they can spend their time with customers not in the office chasing down orders or managing paperwork. Customer Relationship Management applications lower the costs of your sales. marketing and customer care functions so your organization can focus on finding more ways to make your customers happy. That way. Customer Care: Forging long-term relationships is a must. Religare Technologies has partnered with Microsoft to provide solutions based on Microsoft Dynamics CRM platform to help you accelerate revenue growth. identify and manage your most profitable customers. more accurate responses to opportunities and higher conversion rates translate into maximum lifetime value for every customer. faster.Nothing is more critical to the Real-Time Enterprise than an effective sales engine. improve customer satisfaction and build continuous success. including field service. call center. Marketing Automation: Marketing results come from a disciplined approach to segmenting your customers. and self-service applications. Customer Care solutions automate the processes of customer support. communicating with your target audience. The results of higher customer satisfaction. 20 . crafting messages. and monitoring what works and what doesn t. so the processes that touch customers after the sale are as important as the sale itself.
develop world class facilities and service delivery designed to cater the ever evolving business needs. not simply relationships with customers. In today s dynamic business environment companies demand the ability to manage anything (X=anything). Health Care and construction verticals which leverage the CRM platform to rapidly deploy and resolve several pain-points of these industries. strategic insights. with vast experience and track record in successfully setting up contact centers across geographies and emerging BPO destinations. securities broking. and represents a critical investment in any effort to provide a platform for developing fact-based. we offer end-to-end contact center consulting services tailored to individual needs of our clients. insurance. Multi-location Strategy and Location Analysis Contact Center Design and Implementation Technology Strategy. Our domain experts. Consulting At Religare Technologies. Documentation and Workflows Organization Design Change Management Knowledge Management Customized Training Quality Management and Design for Six Sigma (DSS) Business Process Re-engineering Performance Optimization and Benchmarking MIS Reporting Business Continuity/ Disaster Recovery Planning and Implementation Data Warehousing: Often the first step in developing a business intelligence infrastructure is the design and construction of a repository for critical business data that can serve as a system of record for data analysis. The design of Data Warehousing solutions is a discipline in and of itself. Planning.Religare Technologies is also partnering with Microsoft in the natural evolution of CRM to xRM (Anything Relationship Management). Religare Technologies has built several add-ons to Microsoft CRM targeting the media. Design and Implementation Operations Planning Process Design. 21 .
Product Dynamics As domestic finance matures and greater flow of cross border flows continue. Strategic Enterprise Management: When business intelligence solutions span functional boundaries to inform major executive decisions. the strategic impact can be enormous. financial consolidation. broking firms will have an opportunity to introduce a wider number of products. new market segments will come into force. Strategic Enterprise Management solutions deliver timely. Firms found not having suitable infrastructure and processes to ensure investor safety and protection will encounter constraints from regulation as alsoclass action suits that investors might bring against erring firms. allowing them to perform scenario modeling. in the last three to four years. Investor Protection Issues of investor interest and protection will assume centre stage. profitability analysis. Business Analytics solutions focus on the end user and the tools they use to produce and distribute both ad-hoc analyses and routine reports. distribution of insurance products. brokerage firms had newer opportunities in the form of commodities futures. and as the market momentum continues. which could benefit the domestic brokerage firms. 22 . mutual funds etc. Thenature of penalties and punitive damages would become more severe. These solutions span the gamut of functional areas and can include complex sales analysis. wealth management. exception alerting. build and disseminate scorecards. if they are well prepared. dashboards etc. For instance. and monitor virtually any aspect of enterprise operations.Business Analytics: Capturing and organizing data is one thing. It is important for brokerage firms to establish strong and streamlined systems and procedures for ensuring investor safety and protection. reports. track progress versus plans/budgets. but providing a secure and user-friendly access is another. accurate. and much more. Religare provides a breadth of services right from formulating the Business Intelligence roadmap to testing the data warehouse. strategic information to executive decision makers. market share tracking.
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